Project Accountant (6 month FTC) North Manchester (Office Based) £50,000 - £70,000 plus benefits Consumer products Jan/Feb 2026 Start Required The Opportunity A fast-growing, privately owned consumer products business is looking to appoint an experienced Project Accountant on an initial 6-month fixed term contract. This is a hands-on, delivery-focused role, reporting into the Head of Finance, with a clear mandate to drive finance transformation, process automation, and improved system utilisation. The business operates in a dynamic, high-volume retail environment and partners with major UK retailers. The role will play a key part in strengthening finance processes to support scalable growth. Role Purpose: To lead and deliver change across the finance function, with a strong focus on automating manual processes and optimising the use of Microsoft Dynamics NAV / Business Central to improve reporting, controls, and efficiency. Key Responsibilities Finance Transformation & Process Improvement Lead finance-led transformation initiatives to streamline and automate processes Review end-to-end finance processes and design fit-for-purpose improvements Deliver clearly defined project outputs within agreed timelines Embed practical, well-documented processes that are sustainable beyond the contract Microsoft Dynamics NAV / Business Central Optimisation Act as the finance owner for ERP optimisation Improve system usage across postings, reconciliations, controls, and reporting Identify and implement automation opportunities (journals, reconciliations, intercompany) Work with external systems partners where required to design and deliver enhancements Improve data structures, chart of accounts, and reporting capability Financial Control & Reporting Improve month-end close timelines and reduce manual intervention Strengthen balance sheet controls and audit trails Enhance management reporting through better system use and automation Provide ad-hoc analysis and project reporting to senior finance leadership Stakeholder Engagement & Change Work closely with finance and non-finance stakeholders Act as a change agent to ensure new processes are adopted Deliver training and clear handover documentation Skills & Experience Essential Qualified or part-qualified accountant (ACA / ACCA / CIMA or equivalent) Strong hands-on experience with Microsoft Dynamics NAV or Dynamics 365 Business Central Proven delivery of finance process improvement or systems projects Solid understanding of core finance processes (P2P, O2C, R2R) Able to work autonomously and deliver to tight deadlines Desirable Experience in a privately owned or growth-led business Previous contract or project finance experience ERP optimisation, upgrade, or integration exposure Strong Excel skills; Power BI experience beneficial Personal Attributes Delivery-focused and pragmatic Confident operating in a change environment Strong communicator with the ability to influence Commercially minded with strong attention to detail Zachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH35278
Mar 12, 2026
Full time
Project Accountant (6 month FTC) North Manchester (Office Based) £50,000 - £70,000 plus benefits Consumer products Jan/Feb 2026 Start Required The Opportunity A fast-growing, privately owned consumer products business is looking to appoint an experienced Project Accountant on an initial 6-month fixed term contract. This is a hands-on, delivery-focused role, reporting into the Head of Finance, with a clear mandate to drive finance transformation, process automation, and improved system utilisation. The business operates in a dynamic, high-volume retail environment and partners with major UK retailers. The role will play a key part in strengthening finance processes to support scalable growth. Role Purpose: To lead and deliver change across the finance function, with a strong focus on automating manual processes and optimising the use of Microsoft Dynamics NAV / Business Central to improve reporting, controls, and efficiency. Key Responsibilities Finance Transformation & Process Improvement Lead finance-led transformation initiatives to streamline and automate processes Review end-to-end finance processes and design fit-for-purpose improvements Deliver clearly defined project outputs within agreed timelines Embed practical, well-documented processes that are sustainable beyond the contract Microsoft Dynamics NAV / Business Central Optimisation Act as the finance owner for ERP optimisation Improve system usage across postings, reconciliations, controls, and reporting Identify and implement automation opportunities (journals, reconciliations, intercompany) Work with external systems partners where required to design and deliver enhancements Improve data structures, chart of accounts, and reporting capability Financial Control & Reporting Improve month-end close timelines and reduce manual intervention Strengthen balance sheet controls and audit trails Enhance management reporting through better system use and automation Provide ad-hoc analysis and project reporting to senior finance leadership Stakeholder Engagement & Change Work closely with finance and non-finance stakeholders Act as a change agent to ensure new processes are adopted Deliver training and clear handover documentation Skills & Experience Essential Qualified or part-qualified accountant (ACA / ACCA / CIMA or equivalent) Strong hands-on experience with Microsoft Dynamics NAV or Dynamics 365 Business Central Proven delivery of finance process improvement or systems projects Solid understanding of core finance processes (P2P, O2C, R2R) Able to work autonomously and deliver to tight deadlines Desirable Experience in a privately owned or growth-led business Previous contract or project finance experience ERP optimisation, upgrade, or integration exposure Strong Excel skills; Power BI experience beneficial Personal Attributes Delivery-focused and pragmatic Confident operating in a change environment Strong communicator with the ability to influence Commercially minded with strong attention to detail Zachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH35278
The role: We are looking for a Infrastructure Product Engineering Manager to join our IT department. At Simmons & Simmons LLP, our staff and our clients are at the forefront of everything we do. Our Digital transformation programme is key to ensuring that exceptional client service continues to be at the core of our proposition into the future. To support this strategic initiative we are looking for a talented and experienced Infrastructure Engineering Manager to lead the strategy and execution for Infrastructure Platforms across the firm. This role will report to the Head of Infrastructure who is globally accountable for the delivery of Infrastructure, IT Operations and Support services across the firm. You will focus on the design and build of core infrastructure platform services, drive innovation and automation, and will coach an engineering chapter in delivering a secure, scalable infrastructure foundation that supports the development of technology solutions. The successful candidate will act as the Product Owner for the delivery of infrastructure into our technology solutions teams , engaging with stakeholders to understand requirements, creating and delivering a roadmap that enables the rapid development of solutions. You will lead a chapter of Infrastructure DevOps and Cloud Engineers working across multiple delivery squads, with a strong emphasis on Azure Cloud Infrastructure, DevOps practices and modern engineering principles. What will you do: Product Owner for our Cloud infrastructure, delivering a stable, secure, well architected infrastructure platform to support the demands of the product delivery teams. Lead, mentor and develop a high-performing infrastructure product engineering chapter, building technical capability based on Infrastructure as code, software engineering practices and a culture of collaboration and continuous improvement. Support transformation programmes by enabling secure, scalable, and well-instrumented infrastructure foundations. Lead the design and build of infrastructure platform services. Work with our Infrastructure architects to develop the solution designs and optimization for our Azure based infrastructure. Drive automation across infrastructure provisioning, configuration, and deployment using modern tooling and software development techniques. Continually improve our Infrastructure as Code (IaC) and tooling. Drive CI/CD pipeline automation and deployment tools and strategies. Ensure infrastructure services meet performance, availability, and security standards. Champion engineering best practices and guide solutions teams on platform observability, data protection, and incident response. Implement robust identity and access management (IAM) and data protection measures. Ensure compliance with regulatory standards and internal security policies. Optimise infrastructure services for cost and resilience. Foster strong collaboration across Product engineering squads, architecture, and operations to ensure cohesive delivery. Partner with Product Managers, Architects, and other Engineering Managers to deliver high-quality solutions across the whole portfolio. Communicate technical concepts effectively to non-technical interested parties. What we are looking for: Bachelor s degree or equivalent. Product management mindset - Experience of Software engineering product management would be advantageous. Excellent leadership skills, proven experience of infrastructure engineering management or technical leadership in an enterprise environment. Deep experience with cloud platforms and cloud-native infrastructure services (Ideally Azure with others advantageous). Expert in infrastructure automation coding and tooling (e.g. Terraform/Bicep), pipelines and CI/CD integration. Understanding of containerisation and orchestration. Understanding of infrastructure security protocols and vulnerability management. Experienced in Observability, monitoring and log analytic tools and platforms. Well versed in working in Scrum teams, adept at refinement, estimation, velocity, retrospection and other scrum techniques. An energetic and proactive approach, identifying and implementing opportunities. Collaborative team player with excellent communication, networking, relationship building and business partnering skills. Culturally adaptive with experience of working within a global organisation. Comfortable in dealing with ambiguity. Career Level: The career level assigned to this role is level 4. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the Innovation in Automation and AI Tools category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview. We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team. We are committed to building a diverse and inclusive team. We recognise that women and other marginalised groups are often underrepresented in the legal technology sector, and we actively encourage applications from all genders and backgrounds. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. . click apply for full job details
Mar 12, 2026
Full time
The role: We are looking for a Infrastructure Product Engineering Manager to join our IT department. At Simmons & Simmons LLP, our staff and our clients are at the forefront of everything we do. Our Digital transformation programme is key to ensuring that exceptional client service continues to be at the core of our proposition into the future. To support this strategic initiative we are looking for a talented and experienced Infrastructure Engineering Manager to lead the strategy and execution for Infrastructure Platforms across the firm. This role will report to the Head of Infrastructure who is globally accountable for the delivery of Infrastructure, IT Operations and Support services across the firm. You will focus on the design and build of core infrastructure platform services, drive innovation and automation, and will coach an engineering chapter in delivering a secure, scalable infrastructure foundation that supports the development of technology solutions. The successful candidate will act as the Product Owner for the delivery of infrastructure into our technology solutions teams , engaging with stakeholders to understand requirements, creating and delivering a roadmap that enables the rapid development of solutions. You will lead a chapter of Infrastructure DevOps and Cloud Engineers working across multiple delivery squads, with a strong emphasis on Azure Cloud Infrastructure, DevOps practices and modern engineering principles. What will you do: Product Owner for our Cloud infrastructure, delivering a stable, secure, well architected infrastructure platform to support the demands of the product delivery teams. Lead, mentor and develop a high-performing infrastructure product engineering chapter, building technical capability based on Infrastructure as code, software engineering practices and a culture of collaboration and continuous improvement. Support transformation programmes by enabling secure, scalable, and well-instrumented infrastructure foundations. Lead the design and build of infrastructure platform services. Work with our Infrastructure architects to develop the solution designs and optimization for our Azure based infrastructure. Drive automation across infrastructure provisioning, configuration, and deployment using modern tooling and software development techniques. Continually improve our Infrastructure as Code (IaC) and tooling. Drive CI/CD pipeline automation and deployment tools and strategies. Ensure infrastructure services meet performance, availability, and security standards. Champion engineering best practices and guide solutions teams on platform observability, data protection, and incident response. Implement robust identity and access management (IAM) and data protection measures. Ensure compliance with regulatory standards and internal security policies. Optimise infrastructure services for cost and resilience. Foster strong collaboration across Product engineering squads, architecture, and operations to ensure cohesive delivery. Partner with Product Managers, Architects, and other Engineering Managers to deliver high-quality solutions across the whole portfolio. Communicate technical concepts effectively to non-technical interested parties. What we are looking for: Bachelor s degree or equivalent. Product management mindset - Experience of Software engineering product management would be advantageous. Excellent leadership skills, proven experience of infrastructure engineering management or technical leadership in an enterprise environment. Deep experience with cloud platforms and cloud-native infrastructure services (Ideally Azure with others advantageous). Expert in infrastructure automation coding and tooling (e.g. Terraform/Bicep), pipelines and CI/CD integration. Understanding of containerisation and orchestration. Understanding of infrastructure security protocols and vulnerability management. Experienced in Observability, monitoring and log analytic tools and platforms. Well versed in working in Scrum teams, adept at refinement, estimation, velocity, retrospection and other scrum techniques. An energetic and proactive approach, identifying and implementing opportunities. Collaborative team player with excellent communication, networking, relationship building and business partnering skills. Culturally adaptive with experience of working within a global organisation. Comfortable in dealing with ambiguity. Career Level: The career level assigned to this role is level 4. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the Innovation in Automation and AI Tools category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview. We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team. We are committed to building a diverse and inclusive team. We recognise that women and other marginalised groups are often underrepresented in the legal technology sector, and we actively encourage applications from all genders and backgrounds. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. . click apply for full job details
Team: Estates and Construction Location: Homebased with regular travel around East of England, Midlands & South Yorkshire Work pattern: 35 hours per week, Mon-Fri Salary: Up to £51,869.05 per year Contract: Permanent We are the UK s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. Will you join us and make life better for cats? Responsibilities of our Surveyor: - Manage a designated portfolio of properties, delivering repairs and maintenance as required- Be a property expert for colleagues across the estate giving high levels of service and support. Working with colleagues in Estates Support; Safety, Health and Environment; and Legal teams, provide a safe and compliant environment across the estate. - Oversee property works in alignment with retail and operations managers within agreed SLAs - Assess property issues and take appropriate action - Maintain accurate records across estate/FM databases and cloud-based systems - Provide advice on retail/commercial lease acquisitions and disposals - Liaise with agents, landlords, neighboring occupiers, solicitors and local authorities - Procure and manage contractors, ensuring they are vetted and all work meets H&S legislation - Regional reporting to support the Principal Surveyor and the Head of Estates & Construction with the wider management of the estate About the Estates and Construction team: The Estates and Construction team manage a wide-ranging and diverse portfolio that reflects the breadth of the estate. Within the region covered, the portfolio includes purpose-built cat adoption and homing centres (both freehold and leasehold), a network of leasehold charity shops, multi-pen sites, and a small number of residential properties occupied by employees or external tenants. Occasionally, surveying expertise is also required for matters relating to legacy properties. What we re looking for in our Surveyor: - Regional coverage is flexible, however we are looking to support the East of England, Midlands and South Yorkshire - Level 6 or higher professional surveying qualification - Current membership of a professional institution such as RICS, RIBA, CIBSE, CIOB, IWFM - Post qualification experience of surveying in a property or facilities management environment - A full UK driving licence and access to your own vehicle - Working Knowledge of retail leases, acquisitions and disposals - Multi-site and use property management and compliance experience - Experience of working on and managing small building or maintenance projects up to £500k - Ability to work within a small team and externally with professionals and third parties What we can offer you: - range of health benefits, including private medical insurance and a health cash plan - 26 days annual leave plus bank holidays, increasing with length of service - Salary Finance, which empowers you to take control of your financial wellbeing - and much more, which you can learn about Application closing date: 26th March 2026 Virtual interview date: TBC Second stage: TBC If successful, your recruitment journey will include: 1. Anonymised application form 2. Virtual interview and assessment/presentation 3. Meet the team
Mar 12, 2026
Full time
Team: Estates and Construction Location: Homebased with regular travel around East of England, Midlands & South Yorkshire Work pattern: 35 hours per week, Mon-Fri Salary: Up to £51,869.05 per year Contract: Permanent We are the UK s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. Will you join us and make life better for cats? Responsibilities of our Surveyor: - Manage a designated portfolio of properties, delivering repairs and maintenance as required- Be a property expert for colleagues across the estate giving high levels of service and support. Working with colleagues in Estates Support; Safety, Health and Environment; and Legal teams, provide a safe and compliant environment across the estate. - Oversee property works in alignment with retail and operations managers within agreed SLAs - Assess property issues and take appropriate action - Maintain accurate records across estate/FM databases and cloud-based systems - Provide advice on retail/commercial lease acquisitions and disposals - Liaise with agents, landlords, neighboring occupiers, solicitors and local authorities - Procure and manage contractors, ensuring they are vetted and all work meets H&S legislation - Regional reporting to support the Principal Surveyor and the Head of Estates & Construction with the wider management of the estate About the Estates and Construction team: The Estates and Construction team manage a wide-ranging and diverse portfolio that reflects the breadth of the estate. Within the region covered, the portfolio includes purpose-built cat adoption and homing centres (both freehold and leasehold), a network of leasehold charity shops, multi-pen sites, and a small number of residential properties occupied by employees or external tenants. Occasionally, surveying expertise is also required for matters relating to legacy properties. What we re looking for in our Surveyor: - Regional coverage is flexible, however we are looking to support the East of England, Midlands and South Yorkshire - Level 6 or higher professional surveying qualification - Current membership of a professional institution such as RICS, RIBA, CIBSE, CIOB, IWFM - Post qualification experience of surveying in a property or facilities management environment - A full UK driving licence and access to your own vehicle - Working Knowledge of retail leases, acquisitions and disposals - Multi-site and use property management and compliance experience - Experience of working on and managing small building or maintenance projects up to £500k - Ability to work within a small team and externally with professionals and third parties What we can offer you: - range of health benefits, including private medical insurance and a health cash plan - 26 days annual leave plus bank holidays, increasing with length of service - Salary Finance, which empowers you to take control of your financial wellbeing - and much more, which you can learn about Application closing date: 26th March 2026 Virtual interview date: TBC Second stage: TBC If successful, your recruitment journey will include: 1. Anonymised application form 2. Virtual interview and assessment/presentation 3. Meet the team
BACKGROUND Church of England Birmingham (CofEB) is on a journey of growing churches at the heart of every community . Through this we are seeing growth in many exciting ways. Financially we are at a challenging point. We have had an operational deficit for a number of years and this cannot continue. The National Church has agreed to partner with us around this through their Diocesan Investment Programme enabling us to have the time, and resource, to tackle this head on. One key aspect of this is for us to increase our Common Fund returns (the giving from our parishes that supports the costs of our life together). We are taking a radical new approach to our finances which includes intentional reallocation of income to support the costs in our most economically deprived parishes and deeper relationships with each parish around finance through conversation rather than correspondence. Over the next five years we are hoping to be able to move to a financially sustainable platform which will enable us to better serve our communities in the future. We have recently recruited a new Head of Generosity, who is also Bishops Advisor for Common Fund, to lead on this work and we are now looking to recruit the team to work with them. The focus of the team is to develop long term relationships with all of our parishes leading to: Greater support for our parishes. Increased generosity by, and within, our parishes. Increased Common Fund. The current plan is to recruit two Giving & Generosity Advisor roles and one Giving & Generosity Support Officer role. Together this team will work with all of our parishes to roll out our financial approach, through in person meetings, and the support that is on offer as part of this. JOB DESCRIPTION The primary focus of this role is to work with parishes to: Understand their current financial situation and how this links to the wider Church of England Birmingham situation. Understand our model and how support is on offer for parishes who are economically deprived. Assess with them the support needed to increase generosity and giving at a local level and create an action plan around this that is bespoke and contextual. Create a long-term plan for their participation in the common fund. We have 146 parishes and the Head of Generosity will manage the team so that all parishes can be engaged as quickly as possible. It is the Head of Generosity and two Giving & Generosity Advisors who will be carrying out the in-person meetings with each parish. These roles will work closely with a range of people and teams across Church of England Birmingham so that this work is integrated within our wider strategy and parishes are not confused by multiple disjointed initiatives. This will mean working with Archdeacons and Area Deans, Mission Support Team, Ministry Team, Property Team, Finance Team, Community Regeneration Team and Communications Team as well as others. Key responsibilities will include: Develop strong relationships with parishes that will enable this project to flourish and also help increase the connection between parishes and the DBF. Signposting to other teams and projects will be important. Inspiring and encouraging parishes in their Christian approach to giving and generosity Creating bespoke multiyear plans for Common Fund with parishes with the support of a Steering Group that includes the Archdeacons and other key stakeholders. Provide consultancy, resources, and hands-on support to parishes to grow regular giving, legacies, and other forms of financial support. This work will be able to draw on the resources developed by the national church as well as the data held on their Cornerstone Grants Platform. The post-holder will be expected to engage in the work of the National Giving Team as part of the development of these wider resources. Develop and deliver training for clergy, lay leaders and PCCs on the theology and Christian practice of giving and generosity and also practical financial management (in conjunction with the Finance Team). Work closely with the Finance Team in matters of technical accounting, governance and financial management identified as needed by parishes. Encourage and assist parishes in the implementation of the Parish Giving Scheme, introduction of contactless giving mechanisms and related diocesan resources. Source, develop and curate practical resources (digital and print) to support local stewardship campaigns and initiatives. Evaluate the impact of stewardship and generosity initiatives and adapt strategies accordingly to achieve the project outcomes. Working with our Communications Team, create compelling communication tools that articulate the impact of generosity. As we are looking to recruit two people into these roles there is flexibility to appoint people with complementary skill sets who may have greater expertise in certain elements of the role. PERSON SPECIFICATION Essential Qualifications & Experience: Strong understanding of church governance structures and financial operations and requirements. Knowledge of generosity principles and Christian financial stewardship. A prayerful Christian with a deep commitment to the Church s mission (Genuine Occupational Requirement). Experience of working in a sensitive environment and handling confidential matters with tact and diplomacy. Essential Skills & Attributes: Resilient and adaptable, able to handle challenges and maintain momentum in a demanding role. Strong people skills, able to engage effectively with parishes and church communities. Good communicator being able to engage a wide range of stakeholders and hold their attention. Trustworthy and credible, able to build and maintain confidence with a wide range of stakeholders. Empathetic towards parishes and deeply committed to supporting the local church. Excellent conflict resolution skills, capable of handling difficult conversations with care and professionalism. Highly organised, able to manage multiple priorities and keep track of numerous ongoing responsibilities. Capable implementer, ensuring initiatives are successfully delivered, both at a local and diocese wide level. Financially literate, with a good understanding of budgets, stewardship, and sustainability within the Church. As the role involves visiting parishes across the diocese, including some locations not accessible by public transport, candidates must be able to travel independently. This requires holding a valid driving licence and access to a suitably insured vehicle. Be a person of integrity. Other Considerations: The role requires significant evening and weekend work, demanding flexibility and commitment. Local presence is essential the role must be delivered in an incarnational way, engaging directly with communities. TERMS AND CONDITIONS The post-holder will be employed by the Diocesan Board of Finance for a fixed term ending on 2nd November 2030, subject to funding. Salary and Pension: Salary of £35,000 plus membership of the Church Worker s Pension Scheme with 12% employer contribution. We are open to discussion especially if you are ordained and are moving out of parish ministry. Hours: Full-time 35 hours (5 days) per week. Weekend and evening work will be required, for which the equivalent time may be taken back from standard working hours. We are happy to consider requests for flexible working and candidates seeking part-time hours. Please do mention in your application if you would be interested in looking at alternative working hours. Holidays: 5 weeks per year plus Bank Holidays and 3 Discretionary Days between Christmas and New Year Employer: Birmingham Diocesan Board of Finance Responsible To: Head of Generosity CLOSING DATE: 12th April 2026 INTERVIEWS: 23rd April 2026 in central Birmingham For an informal conversation or further information about the role, contact Dawn Baker, Head of Generosity. The Church of England Birmingham is committed to promoting a diverse and inclusive community - a place where all can be themselves and bring their unique identity to their ministry and/or work. We welcome applications from any individuals who feel that they meet the person specification for any post, in particular from those who are currently under-represented in or staff teams such as those from Global Majority Heritage or UK Minority Ethnic backgrounds, those with visible or invisible disabilities and those who identify as LGBTQI+. We offer a range of inclusive employment policies, flexible working arrangements and other services to our staff teams. The Church of England Birmingham is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment.
Mar 12, 2026
Full time
BACKGROUND Church of England Birmingham (CofEB) is on a journey of growing churches at the heart of every community . Through this we are seeing growth in many exciting ways. Financially we are at a challenging point. We have had an operational deficit for a number of years and this cannot continue. The National Church has agreed to partner with us around this through their Diocesan Investment Programme enabling us to have the time, and resource, to tackle this head on. One key aspect of this is for us to increase our Common Fund returns (the giving from our parishes that supports the costs of our life together). We are taking a radical new approach to our finances which includes intentional reallocation of income to support the costs in our most economically deprived parishes and deeper relationships with each parish around finance through conversation rather than correspondence. Over the next five years we are hoping to be able to move to a financially sustainable platform which will enable us to better serve our communities in the future. We have recently recruited a new Head of Generosity, who is also Bishops Advisor for Common Fund, to lead on this work and we are now looking to recruit the team to work with them. The focus of the team is to develop long term relationships with all of our parishes leading to: Greater support for our parishes. Increased generosity by, and within, our parishes. Increased Common Fund. The current plan is to recruit two Giving & Generosity Advisor roles and one Giving & Generosity Support Officer role. Together this team will work with all of our parishes to roll out our financial approach, through in person meetings, and the support that is on offer as part of this. JOB DESCRIPTION The primary focus of this role is to work with parishes to: Understand their current financial situation and how this links to the wider Church of England Birmingham situation. Understand our model and how support is on offer for parishes who are economically deprived. Assess with them the support needed to increase generosity and giving at a local level and create an action plan around this that is bespoke and contextual. Create a long-term plan for their participation in the common fund. We have 146 parishes and the Head of Generosity will manage the team so that all parishes can be engaged as quickly as possible. It is the Head of Generosity and two Giving & Generosity Advisors who will be carrying out the in-person meetings with each parish. These roles will work closely with a range of people and teams across Church of England Birmingham so that this work is integrated within our wider strategy and parishes are not confused by multiple disjointed initiatives. This will mean working with Archdeacons and Area Deans, Mission Support Team, Ministry Team, Property Team, Finance Team, Community Regeneration Team and Communications Team as well as others. Key responsibilities will include: Develop strong relationships with parishes that will enable this project to flourish and also help increase the connection between parishes and the DBF. Signposting to other teams and projects will be important. Inspiring and encouraging parishes in their Christian approach to giving and generosity Creating bespoke multiyear plans for Common Fund with parishes with the support of a Steering Group that includes the Archdeacons and other key stakeholders. Provide consultancy, resources, and hands-on support to parishes to grow regular giving, legacies, and other forms of financial support. This work will be able to draw on the resources developed by the national church as well as the data held on their Cornerstone Grants Platform. The post-holder will be expected to engage in the work of the National Giving Team as part of the development of these wider resources. Develop and deliver training for clergy, lay leaders and PCCs on the theology and Christian practice of giving and generosity and also practical financial management (in conjunction with the Finance Team). Work closely with the Finance Team in matters of technical accounting, governance and financial management identified as needed by parishes. Encourage and assist parishes in the implementation of the Parish Giving Scheme, introduction of contactless giving mechanisms and related diocesan resources. Source, develop and curate practical resources (digital and print) to support local stewardship campaigns and initiatives. Evaluate the impact of stewardship and generosity initiatives and adapt strategies accordingly to achieve the project outcomes. Working with our Communications Team, create compelling communication tools that articulate the impact of generosity. As we are looking to recruit two people into these roles there is flexibility to appoint people with complementary skill sets who may have greater expertise in certain elements of the role. PERSON SPECIFICATION Essential Qualifications & Experience: Strong understanding of church governance structures and financial operations and requirements. Knowledge of generosity principles and Christian financial stewardship. A prayerful Christian with a deep commitment to the Church s mission (Genuine Occupational Requirement). Experience of working in a sensitive environment and handling confidential matters with tact and diplomacy. Essential Skills & Attributes: Resilient and adaptable, able to handle challenges and maintain momentum in a demanding role. Strong people skills, able to engage effectively with parishes and church communities. Good communicator being able to engage a wide range of stakeholders and hold their attention. Trustworthy and credible, able to build and maintain confidence with a wide range of stakeholders. Empathetic towards parishes and deeply committed to supporting the local church. Excellent conflict resolution skills, capable of handling difficult conversations with care and professionalism. Highly organised, able to manage multiple priorities and keep track of numerous ongoing responsibilities. Capable implementer, ensuring initiatives are successfully delivered, both at a local and diocese wide level. Financially literate, with a good understanding of budgets, stewardship, and sustainability within the Church. As the role involves visiting parishes across the diocese, including some locations not accessible by public transport, candidates must be able to travel independently. This requires holding a valid driving licence and access to a suitably insured vehicle. Be a person of integrity. Other Considerations: The role requires significant evening and weekend work, demanding flexibility and commitment. Local presence is essential the role must be delivered in an incarnational way, engaging directly with communities. TERMS AND CONDITIONS The post-holder will be employed by the Diocesan Board of Finance for a fixed term ending on 2nd November 2030, subject to funding. Salary and Pension: Salary of £35,000 plus membership of the Church Worker s Pension Scheme with 12% employer contribution. We are open to discussion especially if you are ordained and are moving out of parish ministry. Hours: Full-time 35 hours (5 days) per week. Weekend and evening work will be required, for which the equivalent time may be taken back from standard working hours. We are happy to consider requests for flexible working and candidates seeking part-time hours. Please do mention in your application if you would be interested in looking at alternative working hours. Holidays: 5 weeks per year plus Bank Holidays and 3 Discretionary Days between Christmas and New Year Employer: Birmingham Diocesan Board of Finance Responsible To: Head of Generosity CLOSING DATE: 12th April 2026 INTERVIEWS: 23rd April 2026 in central Birmingham For an informal conversation or further information about the role, contact Dawn Baker, Head of Generosity. The Church of England Birmingham is committed to promoting a diverse and inclusive community - a place where all can be themselves and bring their unique identity to their ministry and/or work. We welcome applications from any individuals who feel that they meet the person specification for any post, in particular from those who are currently under-represented in or staff teams such as those from Global Majority Heritage or UK Minority Ethnic backgrounds, those with visible or invisible disabilities and those who identify as LGBTQI+. We offer a range of inclusive employment policies, flexible working arrangements and other services to our staff teams. The Church of England Birmingham is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment.
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role We are seeking an Operations Coordinator to join our Residential Lettings Team in Notting Hill. What the role will entail- The Operations Coordinator will be accountable for ensuring the team operations are working an efficient. This role requires someone who can work independently while also collaborating effectively with the team to ensure client satisfaction and retention. What you will be responsible for: Customer Experience Provide an exceptional internal and external customer experience in every interaction Assist in answering incoming and outbound calls and welcoming clients, taking accurate information Maintain a tidy office and reception area Assist Department Head with implementation of Customer Experience initiatives Help drive net promotor scores through customer journey improvement initiatives Refer clients to a wide range of KF services including Commercial and the Global network Lettings Administration Work with Operations teams to help provide a level of support within agreed timeframes to Department Head, office team and other departments Create and manage new property records and instructions on our inhouse system Ensure HUB records are accurate and maintained Order land registry title checks and confirm correct ownership Create template letters and forms (Inc. marketing recommendation reports, terms and conditions etc.) Liaise with clients to obtain necessary documents Organise and upload EPCs, photos and floorplans (with external suppliers) Distribute portal enquiries and assist with relocation corporate searches if required Assist with preparing reports for weekly, monthly and ad hoc meetings Terminate tenancies when instructed Best Practice Assisting with KYC/CDD process for clients and counterparties Display knowledge and ensure compliance of best practice Ensure correct naming conventions and accurate notes are used on all property files Completing monthly reporting (EPC, R2R reports) Ensure the correct procedure is followed when handling keys Finance Coding of contractor invoices in Working Life Process Joint Agency invoices with accounts Display an understanding of accounts systems and processes (statements, ledgers and charges) Monitor reporting on Power Bi HSE, Facilities and Information Security Ensure clear desks and clear screen policies are followed Follow storage and archive protocols Ensure confidential files are treated correctly Liaise and raise security incidents or weakness with the Data Protection team Adhere to GDPR, data and IT security regulations Monitor and keep an accurate record of key storage within office Manage and ensure all necessary safety checks are completed and logged on a weekly, monthly and annually basis via a third-party platform Arrange works/contractors when required Order stationery and hardware as required Assist with office refurbishment or relocation programmes Display knowledge of ISO regulations and implement in office Ensure all new starters are aware and sent the Health & Safety protocols and relevant risk assessments are completed/logged Set and implement annual sustainability targets with the assistance of the Health and Safety teamOperations Be a trouble shooter with system processes and procedures Collaborate with wider teams to support offices as and when required Support with new starter and team training Contribute to the roll out of new initiatives and projects Demonstrate high competence in all KF systems (working life, HUB, QUBE, Global life, NorthRow) Help train and support the onboarding process for new teams members within office Local Marketing Create or review property descriptions for new and existing properties prior to launch Monitor and update property listings Manage any unsubscribe requests in HUB and marketing platforms Assist with the organisation of local offices/ sponsorship events Supply imagery and property information for publications, marketing campaigns and PR Create marketing collateral including property brochures, window cards, advertising mailers and pitching materials Adhere to marketing guidelines, regulations and deadlines What experience you will need 3 years+ in a similar operations, administration or secretarial role preferred Proficient with Microsoft office packages Flexibility, adaptability and a co-operative attitude Calm under pressure Excellent standard of English grammar and spelling Diligent and efficient Strong attention to detail Self-motivated and team playerCompetitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Mar 12, 2026
Full time
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role We are seeking an Operations Coordinator to join our Residential Lettings Team in Notting Hill. What the role will entail- The Operations Coordinator will be accountable for ensuring the team operations are working an efficient. This role requires someone who can work independently while also collaborating effectively with the team to ensure client satisfaction and retention. What you will be responsible for: Customer Experience Provide an exceptional internal and external customer experience in every interaction Assist in answering incoming and outbound calls and welcoming clients, taking accurate information Maintain a tidy office and reception area Assist Department Head with implementation of Customer Experience initiatives Help drive net promotor scores through customer journey improvement initiatives Refer clients to a wide range of KF services including Commercial and the Global network Lettings Administration Work with Operations teams to help provide a level of support within agreed timeframes to Department Head, office team and other departments Create and manage new property records and instructions on our inhouse system Ensure HUB records are accurate and maintained Order land registry title checks and confirm correct ownership Create template letters and forms (Inc. marketing recommendation reports, terms and conditions etc.) Liaise with clients to obtain necessary documents Organise and upload EPCs, photos and floorplans (with external suppliers) Distribute portal enquiries and assist with relocation corporate searches if required Assist with preparing reports for weekly, monthly and ad hoc meetings Terminate tenancies when instructed Best Practice Assisting with KYC/CDD process for clients and counterparties Display knowledge and ensure compliance of best practice Ensure correct naming conventions and accurate notes are used on all property files Completing monthly reporting (EPC, R2R reports) Ensure the correct procedure is followed when handling keys Finance Coding of contractor invoices in Working Life Process Joint Agency invoices with accounts Display an understanding of accounts systems and processes (statements, ledgers and charges) Monitor reporting on Power Bi HSE, Facilities and Information Security Ensure clear desks and clear screen policies are followed Follow storage and archive protocols Ensure confidential files are treated correctly Liaise and raise security incidents or weakness with the Data Protection team Adhere to GDPR, data and IT security regulations Monitor and keep an accurate record of key storage within office Manage and ensure all necessary safety checks are completed and logged on a weekly, monthly and annually basis via a third-party platform Arrange works/contractors when required Order stationery and hardware as required Assist with office refurbishment or relocation programmes Display knowledge of ISO regulations and implement in office Ensure all new starters are aware and sent the Health & Safety protocols and relevant risk assessments are completed/logged Set and implement annual sustainability targets with the assistance of the Health and Safety teamOperations Be a trouble shooter with system processes and procedures Collaborate with wider teams to support offices as and when required Support with new starter and team training Contribute to the roll out of new initiatives and projects Demonstrate high competence in all KF systems (working life, HUB, QUBE, Global life, NorthRow) Help train and support the onboarding process for new teams members within office Local Marketing Create or review property descriptions for new and existing properties prior to launch Monitor and update property listings Manage any unsubscribe requests in HUB and marketing platforms Assist with the organisation of local offices/ sponsorship events Supply imagery and property information for publications, marketing campaigns and PR Create marketing collateral including property brochures, window cards, advertising mailers and pitching materials Adhere to marketing guidelines, regulations and deadlines What experience you will need 3 years+ in a similar operations, administration or secretarial role preferred Proficient with Microsoft office packages Flexibility, adaptability and a co-operative attitude Calm under pressure Excellent standard of English grammar and spelling Diligent and efficient Strong attention to detail Self-motivated and team playerCompetitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Myan Management Group, LLC. is actively seeking afull-time Assistant Managerin Dallas, TX to assist the Property Manager in the management of the property. Are you committed to doing quality work and motivated to continually improve your skills? Do you thrive in a fast-paced, customer-focused environment? If so, please read on! This Assistant Manager position offers competitive pay starting at $18 per hour, depending on the property size. We also provide excellent benefits and perks, including health insurance and paid time off (PTO). If this sounds like the right opportunity for you, apply today! A Day in the Life of an Assistant Manager As an Assistant Manager, you will support the Property Manager in the day-to-day operations of the property, working in accordance with company policies and procedures to achieve budgeted revenue, high occupancy, and resident satisfaction. Your responsibilities will include: Assisting in the development and execution of marketing plans and resident retention strategies. Completing and submitting daily, weekly, and month-end reports. Collecting and processing rent payments and deposits, handling delinquencies, and preparing accurate rental documents. Conducting site tours of available units and demonstrating amenities to prospective residents. Handling phone inquiries, maintenance requests, and communication from residents, vendors, and ownership. Increasing property traffic and maintaining strong closing ratios. Reporting safety hazards and helping ensure the property is fully functional, clean, safe, and attractive. Qualifications High school diploma or equivalent Sales/service industry experience (leasing experience preferred but not required) Experience with One-Site software preferred Ability to work scheduled hours, be on-call, and work overtime as needed Valid driver's license Do you have strong interpersonal, organizational, and communication skills? Can you prioritize and delegate tasks effectively? Are you safety-conscious and service-oriented? If yes, we want to meet you! Work Schedule This full-time position typically requires 40 hours per week, including weekends and occasional overtime as needed. Ready to Join Our Team? If you believe you're the right fit for this Assistant Manager position, apply now by clicking below! About Myan Management Group, LLC. Founded in October 2000, Myan Management Group, LLC. is a full-service, third-party property management company dedicated to delivering exceptional service and results. Strategically headquartered near DFW Airport and Love Field, we are ideally positioned to serve our diverse portfolio of properties across Texas, Oklahoma, New Mexico and Nevada. At Myan, our philosophy centers on putting customers first anticipating their needs and consistently exceeding expectations. We conduct our business with integrity and honor, building long-term relationships grounded in trust, transparency, and mutual respect. Our success is driven by a team of knowledgeable, talented professionals who share our commitment to excellence. We deeply value our employees, fostering a culture that supports continuous learning, embraces diversity, and encourages personal and professional growth. In return, our team enjoys competitive pay, comprehensive benefits, and a dynamic, supportive work environment.
Mar 12, 2026
Full time
Myan Management Group, LLC. is actively seeking afull-time Assistant Managerin Dallas, TX to assist the Property Manager in the management of the property. Are you committed to doing quality work and motivated to continually improve your skills? Do you thrive in a fast-paced, customer-focused environment? If so, please read on! This Assistant Manager position offers competitive pay starting at $18 per hour, depending on the property size. We also provide excellent benefits and perks, including health insurance and paid time off (PTO). If this sounds like the right opportunity for you, apply today! A Day in the Life of an Assistant Manager As an Assistant Manager, you will support the Property Manager in the day-to-day operations of the property, working in accordance with company policies and procedures to achieve budgeted revenue, high occupancy, and resident satisfaction. Your responsibilities will include: Assisting in the development and execution of marketing plans and resident retention strategies. Completing and submitting daily, weekly, and month-end reports. Collecting and processing rent payments and deposits, handling delinquencies, and preparing accurate rental documents. Conducting site tours of available units and demonstrating amenities to prospective residents. Handling phone inquiries, maintenance requests, and communication from residents, vendors, and ownership. Increasing property traffic and maintaining strong closing ratios. Reporting safety hazards and helping ensure the property is fully functional, clean, safe, and attractive. Qualifications High school diploma or equivalent Sales/service industry experience (leasing experience preferred but not required) Experience with One-Site software preferred Ability to work scheduled hours, be on-call, and work overtime as needed Valid driver's license Do you have strong interpersonal, organizational, and communication skills? Can you prioritize and delegate tasks effectively? Are you safety-conscious and service-oriented? If yes, we want to meet you! Work Schedule This full-time position typically requires 40 hours per week, including weekends and occasional overtime as needed. Ready to Join Our Team? If you believe you're the right fit for this Assistant Manager position, apply now by clicking below! About Myan Management Group, LLC. Founded in October 2000, Myan Management Group, LLC. is a full-service, third-party property management company dedicated to delivering exceptional service and results. Strategically headquartered near DFW Airport and Love Field, we are ideally positioned to serve our diverse portfolio of properties across Texas, Oklahoma, New Mexico and Nevada. At Myan, our philosophy centers on putting customers first anticipating their needs and consistently exceeding expectations. We conduct our business with integrity and honor, building long-term relationships grounded in trust, transparency, and mutual respect. Our success is driven by a team of knowledgeable, talented professionals who share our commitment to excellence. We deeply value our employees, fostering a culture that supports continuous learning, embraces diversity, and encourages personal and professional growth. In return, our team enjoys competitive pay, comprehensive benefits, and a dynamic, supportive work environment.
Company Description Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly prepared mangal meat & fish, heritage grain wood fired breads, low intervention wines and a sophisticated and fun ambience. Black Lacquer is our contemporary underground private hire cocktail bar and an event space where eclectic music is celebrated and the same singular approach is taken to the sound as to the drinks. Whatever the time or day, Black Lacquer always delivers top notch hospitality. Job Description The Food & Beverage Manager will be responsible for coordinating, supervising, and directing all property outlets, while maintaining a profitable department and high quality products and service levels. This role is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. What you'll do Lead the Restaurant and Black Lacquer events operation with a clear focus on driving revenue and optimising net operating income, ensuring budget planning and performance are delivered with accuracy and intent. Bring each venue to life through thoughtful action plans and hands on support, empowering outlet leaders to consistently exceed commercial targets. Maintain full ownership of labour and operating costs, balancing financial efficiency with an uncompromising commitment to quality and guest experience. Elevate the brand through strategic product and service enhancements, ensuring our venues remain ahead of industry trends and guest expectations. Champion Hyde's unique identity by establishing and upholding brand specific SOPs that set the standard for excellence across all venues. Place guest satisfaction at the core of daily operations by being visible, responsive, and committed to resolving concerns swiftly. Foster lasting loyalty by implementing thoughtful repeat guest recognition initiatives that celebrate and strengthen our community of regulars. Cultivate strong relationships across the wider company, sharing ideas, innovations, and best practices that elevate the overall business. Position Hyde's venues as integral voices within the local community, acting as our brand ambassador and building meaningful partnerships with neighbourhood tastemakers and cultural influencers. Stay tuned into evolving culinary, beverage, and music landscapes, ensuring our offering feels current, relevant, and exciting. Curate and grow a compelling entertainment and music program that adds energy, atmosphere, and identity to our venues. Collaborate closely with brand managers and PR partners to deliver standout events, creative programming, and impactful local communications. Maintain a forward thinking vision aligned with broader brand aspirations, including high profile industry accolades and local recognition. Inspire, mentor, and lead the F&B team, cultivating a culture where excellence, accountability, and genuine hospitality thrive. Respond to market and industry shifts with agility, ensuring our operations remain competitive, profitable, and strategically positioned. Partner effectively with fellow managers to ensure transparent communication and alignment across departments. Engage with the Corporate F&B Ennismore team to uphold evolving brand standards, support concept development, and contribute to global brand momentum. Champion seamless collaboration with brand partners, ensuring mutually beneficial and creatively aligned relationships. Keep your senior leader updated on emerging challenges and operational priorities, always offering solutions alongside insights. Oversee all aspects of Loss Prevention within the F&B operation, ensuring compliance, safety, and protection of company assets. Deliver required reporting with clarity and timeliness, supporting informed decision making across the business. Lead regular departmental meetings that energise, inform, and align the team around shared goals. Maintain unwavering oversight on service quality and product consistency, ensuring every guest encounter reflects our standards. Guide menu development and culinary planning in partnership with key stakeholders, ensuring the offering remains innovative and guest driven. Ensure full compliance with all liquor licensing, health and safety, sanitation and legal obligations, protecting both the guest experience and the business. Equip department leaders with the training, tools, and knowledge needed to excel, from SOP mastery to reporting and operational expertise. Hire, develop and grow a high performing team, exercising sound judgement in recruitment, performance management and talent progression in line with Hyde policies. Qualifications What we're looking for 5+ years of experience in a food & beverage role (including a leadership role), preferably within a lifestyle brand. UK experience is a must, openings experience a bonus. You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. Excellent verbal and written communication skills. You have a solid understanding of local legal compliance requirements. You make people feel good - your team, guests and colleagues alike, and you have a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together. You take ownership of important issues, solve problems and make effective decisions. Your humble and open to ideas. We leave our egos at the door and help get it done. You're up for doing things differently and trying (almost) everything once. You want to be part of something bigger and have fun along the way. Additional Information What's in it for you Up to 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Enjoy an experience stay at Hyde and a meal for two after your discovery period. Goes without saying, but we'll feed you during your shift. Extra time off to volunteer with one of our partner charities. Cycle to work scheme. The chance to make your mark in a fast growing Brand. Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work. Excellent discounts across the entire Ennismore and Accor family of brands. Hyde is an equal opportunity employer. We endeavour to select, place, train and promote the best qualified individuals based upon job related factors such as ability, work quality, suitability, experience and potential.
Mar 12, 2026
Full time
Company Description Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly prepared mangal meat & fish, heritage grain wood fired breads, low intervention wines and a sophisticated and fun ambience. Black Lacquer is our contemporary underground private hire cocktail bar and an event space where eclectic music is celebrated and the same singular approach is taken to the sound as to the drinks. Whatever the time or day, Black Lacquer always delivers top notch hospitality. Job Description The Food & Beverage Manager will be responsible for coordinating, supervising, and directing all property outlets, while maintaining a profitable department and high quality products and service levels. This role is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. What you'll do Lead the Restaurant and Black Lacquer events operation with a clear focus on driving revenue and optimising net operating income, ensuring budget planning and performance are delivered with accuracy and intent. Bring each venue to life through thoughtful action plans and hands on support, empowering outlet leaders to consistently exceed commercial targets. Maintain full ownership of labour and operating costs, balancing financial efficiency with an uncompromising commitment to quality and guest experience. Elevate the brand through strategic product and service enhancements, ensuring our venues remain ahead of industry trends and guest expectations. Champion Hyde's unique identity by establishing and upholding brand specific SOPs that set the standard for excellence across all venues. Place guest satisfaction at the core of daily operations by being visible, responsive, and committed to resolving concerns swiftly. Foster lasting loyalty by implementing thoughtful repeat guest recognition initiatives that celebrate and strengthen our community of regulars. Cultivate strong relationships across the wider company, sharing ideas, innovations, and best practices that elevate the overall business. Position Hyde's venues as integral voices within the local community, acting as our brand ambassador and building meaningful partnerships with neighbourhood tastemakers and cultural influencers. Stay tuned into evolving culinary, beverage, and music landscapes, ensuring our offering feels current, relevant, and exciting. Curate and grow a compelling entertainment and music program that adds energy, atmosphere, and identity to our venues. Collaborate closely with brand managers and PR partners to deliver standout events, creative programming, and impactful local communications. Maintain a forward thinking vision aligned with broader brand aspirations, including high profile industry accolades and local recognition. Inspire, mentor, and lead the F&B team, cultivating a culture where excellence, accountability, and genuine hospitality thrive. Respond to market and industry shifts with agility, ensuring our operations remain competitive, profitable, and strategically positioned. Partner effectively with fellow managers to ensure transparent communication and alignment across departments. Engage with the Corporate F&B Ennismore team to uphold evolving brand standards, support concept development, and contribute to global brand momentum. Champion seamless collaboration with brand partners, ensuring mutually beneficial and creatively aligned relationships. Keep your senior leader updated on emerging challenges and operational priorities, always offering solutions alongside insights. Oversee all aspects of Loss Prevention within the F&B operation, ensuring compliance, safety, and protection of company assets. Deliver required reporting with clarity and timeliness, supporting informed decision making across the business. Lead regular departmental meetings that energise, inform, and align the team around shared goals. Maintain unwavering oversight on service quality and product consistency, ensuring every guest encounter reflects our standards. Guide menu development and culinary planning in partnership with key stakeholders, ensuring the offering remains innovative and guest driven. Ensure full compliance with all liquor licensing, health and safety, sanitation and legal obligations, protecting both the guest experience and the business. Equip department leaders with the training, tools, and knowledge needed to excel, from SOP mastery to reporting and operational expertise. Hire, develop and grow a high performing team, exercising sound judgement in recruitment, performance management and talent progression in line with Hyde policies. Qualifications What we're looking for 5+ years of experience in a food & beverage role (including a leadership role), preferably within a lifestyle brand. UK experience is a must, openings experience a bonus. You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. Excellent verbal and written communication skills. You have a solid understanding of local legal compliance requirements. You make people feel good - your team, guests and colleagues alike, and you have a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together. You take ownership of important issues, solve problems and make effective decisions. Your humble and open to ideas. We leave our egos at the door and help get it done. You're up for doing things differently and trying (almost) everything once. You want to be part of something bigger and have fun along the way. Additional Information What's in it for you Up to 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Enjoy an experience stay at Hyde and a meal for two after your discovery period. Goes without saying, but we'll feed you during your shift. Extra time off to volunteer with one of our partner charities. Cycle to work scheme. The chance to make your mark in a fast growing Brand. Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work. Excellent discounts across the entire Ennismore and Accor family of brands. Hyde is an equal opportunity employer. We endeavour to select, place, train and promote the best qualified individuals based upon job related factors such as ability, work quality, suitability, experience and potential.
We are Recruiting! Are you passionate about the future of rail transport? Do you want to be part of a team that's shaping the next generation of trains using cutting edge technology? Look no further! Join us as a UK Facilities Planner and Administrator, responsible for supporting the management of the working environment, services, equipment and processes to support the effective running of SRSUK business premises. Our current depot locations are in Cardiff, Glasgow, Liverpool, Leicester, Newcastle and Norwich offering a wide scope of opportunity for someone looking to develop a career in the UK Rail Industry. The successful candidate will be based at Liverpool. Who we are: SRSUK is a proud subsidiary of Stadler Rail AG Switzerland. At SRSUK we take pride in delivering high class services for our modern trains across the UK. Our established presence in passenger rail, combined with our expanding expertise in freight rail, positions us as a leading service supplier in the UK rail industry. We are dedicated to continuous growth and technical innovation, in line with our ambitious business strategy. Why Join Us: Innovative Environment: Working in a fast paced, results oriented environment, you will proactively work alongside your team to ensure services are available. Growth and Development: You will be part of a dynamic company committed to the development of our people, offering opportunities for learning and career development. Passionate Team: You will manage a dedicated team working diligently to deliver and provide an essential service successfully collaborating with key stakeholders. Customer Centric Approach: You will work effectively to ensure the needs and expectations of our service users are supplied with the highest standards of service. What We're Looking For: We're seeking proactive individuals who align with our company KPI's and values. If you are looking to make a difference and deliver high quality service then we want to hear from you. Role Overview Reporting to the UK Head of Facilities, the Facilities Planner & Administrator is responsible for supporting the effective planning, coordination, and administration of facilities and fleet operations across the organisation. Working as part of a busy facilities team, the role ensures the smooth delivery of planned and reactive maintenance, statutory compliance, and contractor performance through strong organisational skills, attention to detail, and the ability to work collaboratively with internal teams and external partners. This position also plays a key role in maintaining structured maintenance programmes, scheduling and tracking work orders, managing CAFM records, and ensuring all compliance documentation is accurate and audit ready. The role also supports the management of soft services, contributing to a safe, well maintained, and high quality working environment aligned with company values and KPIs. HOW YOU CAN MAKE AN IMPACT Planning and Facilities Management Responsibilities Support the day to day delivery of facility services and operations. Establish, oversee and ensure that any planned preventative maintenance programmes (PPM) are carried out effectively. Arrange works with suppliers and contractors, organising planned and reactive support as required. Responsible for the statutory compliance of required regulations and ensuring all records are kept up to date and ready for inspection by our clients or any other interested stakeholders. Allocate and track work orders for internal teams and contractors. Maintain accurate records in CAFM and associated systems. Scheduling and coordinating planned maintenance and reactive/corrective/new works requests. Track and report on SLAs, KPIs, and contractor performance. Support delivery of relevant soft services relating to the aesthetics of the environment reporting faults/issues as appropriate (Cleaning / Maintenance / Redecorations etc). Support the successful delivery and management of all facilities related contracts. Deputise for the UK Facilities Manager as required. Fleet & Driver Management Responsibilities Support maintaining an up to date register of fleet vehicles, including servicing, MOTs, tax, insurance, and lease agreements. Monitor vehicle inspections and ensure timely scheduling of maintenance and repairs. Support onboarding and vetting of drivers, including license checks and driver training records. Support the management of accident/incident reporting and liaise with insurers or relevant parties. Coordinate vehicle replacements, disposals, and renewals in line with company policies. People Responsibilities Support day to day supervision of staff and contractors in delivery of the facilities maintenance programmes. Plan, organise and support providing training for staff and contractors to ensure they provide the highest standard of service possible. Develop effective relationships with clients and stakeholders ensuring their satisfaction with service delivery. Communicate well and demonstrate a pleasant, polite, efficient, caring and friendly service to staff, clients, contractors and other key stakeholders in all areas of service. Support regular monthly meetings with key contractors to maintain a healthy working environment and discuss satisfaction and communication. Provide administrative support to other functions within SRSUK as maybe required. Experience Solid experience in Facilities Management within a professional environment. Experience of contractor management (property maintenance, facilities management) in a multi site commercial property environment. The ability to communicate effectively and professionally with colleagues, contractors and key stakeholders. Must be Customer Focused, with a strong drive to deliver 5 star Facilities Services A minimum of 3 5 years FM experience Soft and Hard service facilities contractor management Skills and Qualifications A professional qualification in property and/or facilities management (IWFM Level 3+) or relevant experience. Good level of general education educated to 'A' Level as a minimum or equivalent with demonstrable written and numerical skills. Proficient in the use of Microsoft office packages including Word, Excel and Outlook. An understanding of UK Health & Safety laws and statutory regulations relating to buildings management including all applicable Railway Standards. General knowledge/understanding of Health and Safety risks including manual handling, worksite safety, trip and fall hazards. Continually strives to improve knowledge, skills and abilities to produce the best results. Desirable A qualification in Health & Safety (NEBOSH, IOSH) Contact Person Laura Davison HR Assistant
Mar 12, 2026
Full time
We are Recruiting! Are you passionate about the future of rail transport? Do you want to be part of a team that's shaping the next generation of trains using cutting edge technology? Look no further! Join us as a UK Facilities Planner and Administrator, responsible for supporting the management of the working environment, services, equipment and processes to support the effective running of SRSUK business premises. Our current depot locations are in Cardiff, Glasgow, Liverpool, Leicester, Newcastle and Norwich offering a wide scope of opportunity for someone looking to develop a career in the UK Rail Industry. The successful candidate will be based at Liverpool. Who we are: SRSUK is a proud subsidiary of Stadler Rail AG Switzerland. At SRSUK we take pride in delivering high class services for our modern trains across the UK. Our established presence in passenger rail, combined with our expanding expertise in freight rail, positions us as a leading service supplier in the UK rail industry. We are dedicated to continuous growth and technical innovation, in line with our ambitious business strategy. Why Join Us: Innovative Environment: Working in a fast paced, results oriented environment, you will proactively work alongside your team to ensure services are available. Growth and Development: You will be part of a dynamic company committed to the development of our people, offering opportunities for learning and career development. Passionate Team: You will manage a dedicated team working diligently to deliver and provide an essential service successfully collaborating with key stakeholders. Customer Centric Approach: You will work effectively to ensure the needs and expectations of our service users are supplied with the highest standards of service. What We're Looking For: We're seeking proactive individuals who align with our company KPI's and values. If you are looking to make a difference and deliver high quality service then we want to hear from you. Role Overview Reporting to the UK Head of Facilities, the Facilities Planner & Administrator is responsible for supporting the effective planning, coordination, and administration of facilities and fleet operations across the organisation. Working as part of a busy facilities team, the role ensures the smooth delivery of planned and reactive maintenance, statutory compliance, and contractor performance through strong organisational skills, attention to detail, and the ability to work collaboratively with internal teams and external partners. This position also plays a key role in maintaining structured maintenance programmes, scheduling and tracking work orders, managing CAFM records, and ensuring all compliance documentation is accurate and audit ready. The role also supports the management of soft services, contributing to a safe, well maintained, and high quality working environment aligned with company values and KPIs. HOW YOU CAN MAKE AN IMPACT Planning and Facilities Management Responsibilities Support the day to day delivery of facility services and operations. Establish, oversee and ensure that any planned preventative maintenance programmes (PPM) are carried out effectively. Arrange works with suppliers and contractors, organising planned and reactive support as required. Responsible for the statutory compliance of required regulations and ensuring all records are kept up to date and ready for inspection by our clients or any other interested stakeholders. Allocate and track work orders for internal teams and contractors. Maintain accurate records in CAFM and associated systems. Scheduling and coordinating planned maintenance and reactive/corrective/new works requests. Track and report on SLAs, KPIs, and contractor performance. Support delivery of relevant soft services relating to the aesthetics of the environment reporting faults/issues as appropriate (Cleaning / Maintenance / Redecorations etc). Support the successful delivery and management of all facilities related contracts. Deputise for the UK Facilities Manager as required. Fleet & Driver Management Responsibilities Support maintaining an up to date register of fleet vehicles, including servicing, MOTs, tax, insurance, and lease agreements. Monitor vehicle inspections and ensure timely scheduling of maintenance and repairs. Support onboarding and vetting of drivers, including license checks and driver training records. Support the management of accident/incident reporting and liaise with insurers or relevant parties. Coordinate vehicle replacements, disposals, and renewals in line with company policies. People Responsibilities Support day to day supervision of staff and contractors in delivery of the facilities maintenance programmes. Plan, organise and support providing training for staff and contractors to ensure they provide the highest standard of service possible. Develop effective relationships with clients and stakeholders ensuring their satisfaction with service delivery. Communicate well and demonstrate a pleasant, polite, efficient, caring and friendly service to staff, clients, contractors and other key stakeholders in all areas of service. Support regular monthly meetings with key contractors to maintain a healthy working environment and discuss satisfaction and communication. Provide administrative support to other functions within SRSUK as maybe required. Experience Solid experience in Facilities Management within a professional environment. Experience of contractor management (property maintenance, facilities management) in a multi site commercial property environment. The ability to communicate effectively and professionally with colleagues, contractors and key stakeholders. Must be Customer Focused, with a strong drive to deliver 5 star Facilities Services A minimum of 3 5 years FM experience Soft and Hard service facilities contractor management Skills and Qualifications A professional qualification in property and/or facilities management (IWFM Level 3+) or relevant experience. Good level of general education educated to 'A' Level as a minimum or equivalent with demonstrable written and numerical skills. Proficient in the use of Microsoft office packages including Word, Excel and Outlook. An understanding of UK Health & Safety laws and statutory regulations relating to buildings management including all applicable Railway Standards. General knowledge/understanding of Health and Safety risks including manual handling, worksite safety, trip and fall hazards. Continually strives to improve knowledge, skills and abilities to produce the best results. Desirable A qualification in Health & Safety (NEBOSH, IOSH) Contact Person Laura Davison HR Assistant
We are currently looking for a Senior Commercial Operations Manager to join our Commercial team on a permanent full time contract. You will lead the strategic planning and operational delivery of the Southbank Centre s vibrant outdoor commercial estate, overseeing a diverse portfolio of restaurants, a weekly food market, and seasonal pop-ups. You will be responsible for enhancing the reputation of Southbank Centre as a destination by ensuring commercial operations are delivered to consistently high standards, aligned with organisational values and visitor expectations. Please download the attached Job Description for a full overview of this role's responsibilities. If you are viewing on a job board, please head to our webpage to find the original advert The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert. The deadline for applications is 23:59 on the closing date for the job posting. Please note, applications sent via Email or 3rd party agencies will not be considered . Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name. Whilst AI apps can be useful for research, we ask that you answer our questions in your own words. This will help us to get to know you as an individual as well as your thoughts about the role. Please note that responses identified as solely AI-generated may not be considered. We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues. Key Responsibilities To oversee all operations for our outdoor commercial portfolio, ensuring the seamless delivery of our restaurants, food markets, and seasonal & ancillary pop-ups hitting targets. To provide effective, inclusive leadership and line management of the Commercial Operations team, creating a positive, high-performance and collaborative culture where accountability, capability and continuous improvement are embedded. To develop and drive entrepreneurial activity to the benefit of Southbank Centre, maximising operator and supplier relationships and identifying opportunities and collaborating with other departments. To lead the delivery of commercial change, including operator transitions, refurbishments and compliance-led improvements, ensuring business continuity and income protection. To ensure our outdoor estate consistently delivers a world-class visitor experience, aligning commercial operations with the Southbank Centre s core values and reputation. Skills & Experience Proven experience delivering complex commercial operations within high-footfall, multi-site environments, with accountability for income, compliance and performance. Experience leading teams and coordinating cross-functional stakeholders, including but not limited to commercial, property and legal colleagues, to deliver operational and contractual outcomes. Proven delivery of restaurant openings, refurbishments, transitions or closures within live hospitality environments, managing risk, continuity of trade and reputation. Strong practical understanding of food and beverage operations, including food safety, licensing, planning and front-of-house/back-of-house requirements. Strong financial acumen, including budget management, forecasting, financial risk assessment and tracking of project budgets and milestones. Ability to manage complex, fast-paced change programmes with material commercial impact, balancing competing priorities and making sound decisions under pressure. Excellent communication and negotiation skills, with the ability to influence senior stakeholders, operators and partners while maintaining control in high-pressure environments. Benefits As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following: A min 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment 28 days annual leave, plus bank holidays Hybrid working model depending on operational requirements Enhanced sick pay Enhanced family leave benefits Up to 30% discounts at onsite retail, food and beverage vendors Staff ticket offers for SC events Free entry to Hayward Gallery Free/discounted entry with other reciprocal organisations Free staff yoga
Mar 12, 2026
Full time
We are currently looking for a Senior Commercial Operations Manager to join our Commercial team on a permanent full time contract. You will lead the strategic planning and operational delivery of the Southbank Centre s vibrant outdoor commercial estate, overseeing a diverse portfolio of restaurants, a weekly food market, and seasonal pop-ups. You will be responsible for enhancing the reputation of Southbank Centre as a destination by ensuring commercial operations are delivered to consistently high standards, aligned with organisational values and visitor expectations. Please download the attached Job Description for a full overview of this role's responsibilities. If you are viewing on a job board, please head to our webpage to find the original advert The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert. The deadline for applications is 23:59 on the closing date for the job posting. Please note, applications sent via Email or 3rd party agencies will not be considered . Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name. Whilst AI apps can be useful for research, we ask that you answer our questions in your own words. This will help us to get to know you as an individual as well as your thoughts about the role. Please note that responses identified as solely AI-generated may not be considered. We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues. Key Responsibilities To oversee all operations for our outdoor commercial portfolio, ensuring the seamless delivery of our restaurants, food markets, and seasonal & ancillary pop-ups hitting targets. To provide effective, inclusive leadership and line management of the Commercial Operations team, creating a positive, high-performance and collaborative culture where accountability, capability and continuous improvement are embedded. To develop and drive entrepreneurial activity to the benefit of Southbank Centre, maximising operator and supplier relationships and identifying opportunities and collaborating with other departments. To lead the delivery of commercial change, including operator transitions, refurbishments and compliance-led improvements, ensuring business continuity and income protection. To ensure our outdoor estate consistently delivers a world-class visitor experience, aligning commercial operations with the Southbank Centre s core values and reputation. Skills & Experience Proven experience delivering complex commercial operations within high-footfall, multi-site environments, with accountability for income, compliance and performance. Experience leading teams and coordinating cross-functional stakeholders, including but not limited to commercial, property and legal colleagues, to deliver operational and contractual outcomes. Proven delivery of restaurant openings, refurbishments, transitions or closures within live hospitality environments, managing risk, continuity of trade and reputation. Strong practical understanding of food and beverage operations, including food safety, licensing, planning and front-of-house/back-of-house requirements. Strong financial acumen, including budget management, forecasting, financial risk assessment and tracking of project budgets and milestones. Ability to manage complex, fast-paced change programmes with material commercial impact, balancing competing priorities and making sound decisions under pressure. Excellent communication and negotiation skills, with the ability to influence senior stakeholders, operators and partners while maintaining control in high-pressure environments. Benefits As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following: A min 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment 28 days annual leave, plus bank holidays Hybrid working model depending on operational requirements Enhanced sick pay Enhanced family leave benefits Up to 30% discounts at onsite retail, food and beverage vendors Staff ticket offers for SC events Free entry to Hayward Gallery Free/discounted entry with other reciprocal organisations Free staff yoga
About Us At Plentific, we're redefining property management in real time. Our mission, is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting edge technology and data driven insights to streamline operations for landlords, letting agents, and property managers-enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world class group of investors-including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global-Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we're continually expanding our reach and impact. We're looking for forward thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As a Senior Programme Manager, you will oversee complex, multi workstream onboarding programmes for Plentific's largest strategic clients. You will be accountable for the successful delivery of end to end client onboarding activity - from discovery and integration through training, go live, and early adoption. Beyond onboarding, you'll support the long term success of strategic accounts, ensuring strong engagement, measurable value, and operational alignment. As the orchestrator between client stakeholders and Plentific's cross functional teams, you will bring structure, governance, and clarity to every stage of the customer lifecycle. This role is ideal for someone who is highly organised, delivery focused, and confident operating in fast paced, matrixed environments. You will blend programme leadership with consultative engagement, operational discipline, and a passion for solving real customer challenges. Responsibilities Lead Strategic Onboarding Programmes Own the delivery of complex onboarding engagements for strategic accounts: discovery, solution design, integrations, configuration, data, training, and go live. Establish and maintain programme governance: delivery plans, RAID logs, status reporting, steering meetings, stakeholder alignment. Facilitate workshops for process mapping, solution design, system configuration, and integrations. Manage risks, dependencies, timelines, and cross functional communication with precision. Drive Value, Adoption & Early Success Guide clients through the first 3-6 months post go live, ensuring strong adoption and measurable operational improvements. Track key onboarding, usage, and value KPIs - intervening early when trends decline or risks emerge. Provide training to client teams on relevant Plentific workflows and modules. Ensure the client's operating model, workflows, and contractor ecosystem are aligned for long term success. Act as a Strategic Partner to Clients Build trusted relationships with senior client stakeholders - operational through executive. Consult on best practices around repairs and property management, contractor management, and digital journeys. Identify opportunities for optimisation, workflow improvements, and future product expansion. Ensure Strong Cross Functional Alignment Work closely with Product, Engineering, Support, Onboarding, and Customer Success to solutionise and address key pain points for the customer. Raise, track, and manage escalations to ensure accountability and timely resolution. Support transitions into Business as Usual by providing structured handovers to Customer Success (where required) and Support. Partner with Strategic Account Directors to identify expansion and growth opportunities. Operational & Governance Excellence Maintain accurate documentation across programmes, delivery milestones, integration decisions, and client processes. Run structured governance across strategic accounts where you are accountable for the ongoing success (QBRs, MBRs, working groups, training cadences). Uphold programme standards of quality, communication, and customer experience. Requirements Skills A strong communicator: able to translate technical details into accessible language for different audiences. Highly organised: adept at planning, scheduling, documentation, and programme discipline. Analytical: comfortable reading data, spotting trends, and identifying root causes. Solution oriented: willing to dive into the product, understand workflows, and creatively solve problems. A trusted advisor: able to influence senior stakeholders and guide clients through change. Calm under pressure: able to manage competing priorities and maintain delivery momentum. Technical and Professional Skills Proven ability to oversee and manage delivery workstreams, risks, dependencies, and timelines. Experience running large scale SaaS onboarding or transformation programmes. Confidence with CRM/CSM tools (e.g., Salesforce, Planhat). Familiarity with integrations, data migration, and system configuration. Ability to govern multi workstream programmes with clarity and structure. Experience & Qualifications Required 5+ years in programme management, onboarding, implementation, digital transformation, or related consulting. Experience working with enterprise or strategic customers in SaaS or PropTech. Demonstrable experience managing cross functional delivery teams. Strong stakeholder management, including senior and executive engagement. Experience with KPI tracking, success planning, and customer governance. Preferred Experience in social housing, property management, repairs & maintenance, or contractor ecosystems. Exposure to integrations, APIs, data workflows, and system migrations. Professional certifications (e.g., PMP, PRINCE2, Agile PM) are beneficial. Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here's what we offer: A competitive compensation package 25 days annual holiday + 1 additional day for every year served up to 3 years. Flexible working environment including the option to work abroad Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP Enhanced parental leave Life insurance (4x salary) Employee assistance program Company volunteering day and charity salary sacrifice scheme Learning management system powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension scheme Work abroad scheme Company-sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Mar 11, 2026
Full time
About Us At Plentific, we're redefining property management in real time. Our mission, is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting edge technology and data driven insights to streamline operations for landlords, letting agents, and property managers-enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world class group of investors-including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global-Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we're continually expanding our reach and impact. We're looking for forward thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As a Senior Programme Manager, you will oversee complex, multi workstream onboarding programmes for Plentific's largest strategic clients. You will be accountable for the successful delivery of end to end client onboarding activity - from discovery and integration through training, go live, and early adoption. Beyond onboarding, you'll support the long term success of strategic accounts, ensuring strong engagement, measurable value, and operational alignment. As the orchestrator between client stakeholders and Plentific's cross functional teams, you will bring structure, governance, and clarity to every stage of the customer lifecycle. This role is ideal for someone who is highly organised, delivery focused, and confident operating in fast paced, matrixed environments. You will blend programme leadership with consultative engagement, operational discipline, and a passion for solving real customer challenges. Responsibilities Lead Strategic Onboarding Programmes Own the delivery of complex onboarding engagements for strategic accounts: discovery, solution design, integrations, configuration, data, training, and go live. Establish and maintain programme governance: delivery plans, RAID logs, status reporting, steering meetings, stakeholder alignment. Facilitate workshops for process mapping, solution design, system configuration, and integrations. Manage risks, dependencies, timelines, and cross functional communication with precision. Drive Value, Adoption & Early Success Guide clients through the first 3-6 months post go live, ensuring strong adoption and measurable operational improvements. Track key onboarding, usage, and value KPIs - intervening early when trends decline or risks emerge. Provide training to client teams on relevant Plentific workflows and modules. Ensure the client's operating model, workflows, and contractor ecosystem are aligned for long term success. Act as a Strategic Partner to Clients Build trusted relationships with senior client stakeholders - operational through executive. Consult on best practices around repairs and property management, contractor management, and digital journeys. Identify opportunities for optimisation, workflow improvements, and future product expansion. Ensure Strong Cross Functional Alignment Work closely with Product, Engineering, Support, Onboarding, and Customer Success to solutionise and address key pain points for the customer. Raise, track, and manage escalations to ensure accountability and timely resolution. Support transitions into Business as Usual by providing structured handovers to Customer Success (where required) and Support. Partner with Strategic Account Directors to identify expansion and growth opportunities. Operational & Governance Excellence Maintain accurate documentation across programmes, delivery milestones, integration decisions, and client processes. Run structured governance across strategic accounts where you are accountable for the ongoing success (QBRs, MBRs, working groups, training cadences). Uphold programme standards of quality, communication, and customer experience. Requirements Skills A strong communicator: able to translate technical details into accessible language for different audiences. Highly organised: adept at planning, scheduling, documentation, and programme discipline. Analytical: comfortable reading data, spotting trends, and identifying root causes. Solution oriented: willing to dive into the product, understand workflows, and creatively solve problems. A trusted advisor: able to influence senior stakeholders and guide clients through change. Calm under pressure: able to manage competing priorities and maintain delivery momentum. Technical and Professional Skills Proven ability to oversee and manage delivery workstreams, risks, dependencies, and timelines. Experience running large scale SaaS onboarding or transformation programmes. Confidence with CRM/CSM tools (e.g., Salesforce, Planhat). Familiarity with integrations, data migration, and system configuration. Ability to govern multi workstream programmes with clarity and structure. Experience & Qualifications Required 5+ years in programme management, onboarding, implementation, digital transformation, or related consulting. Experience working with enterprise or strategic customers in SaaS or PropTech. Demonstrable experience managing cross functional delivery teams. Strong stakeholder management, including senior and executive engagement. Experience with KPI tracking, success planning, and customer governance. Preferred Experience in social housing, property management, repairs & maintenance, or contractor ecosystems. Exposure to integrations, APIs, data workflows, and system migrations. Professional certifications (e.g., PMP, PRINCE2, Agile PM) are beneficial. Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here's what we offer: A competitive compensation package 25 days annual holiday + 1 additional day for every year served up to 3 years. Flexible working environment including the option to work abroad Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP Enhanced parental leave Life insurance (4x salary) Employee assistance program Company volunteering day and charity salary sacrifice scheme Learning management system powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension scheme Work abroad scheme Company-sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role As a Team Executive in Facilities Management at Knight Frank Property & Facilities Management, you'll play a vital role in supporting our Business Unit Heads and Team Managers in delivering high-quality property management services. You'll lead site teams, ensure buildings are well-maintained and compliant, and act as a key liaison between stakeholders, residents, and contractors. This is a great opportunity for someone who thrives in a dynamic environment and takes pride in maintaining standards and service excellence. What You Will Be Doing Support Business Unit Heads and Team Managers in day-to-day operational matters Supervise on-site teams to ensure the delivery of quality maintenance and customer service Ensure compliance with statutory and regulatory requirements, including building-related acts Conduct regular property inspections and provide feedback on maintenance standards Assist in preparing for and participating in council meetings, including reviewing minutes Oversee documentation processes, ensuring timely submission of invoices and receipts to Trust Accounts Manage feedback and resident queries professionally and efficiently Take on site responsibilities when necessary to ensure seamless operations What We're Looking For Someone Who's Holds a Degree in Project & Facilities Management, Real Estate Management, Infrastructure or a related field Knowledgeable in BMSMA and related statutory requirements (advantageous) A strong communicator with excellent interpersonal skills An effective team leader with a collaborative mindset, organised, proactive, and solutions-oriented Lots of opportunities for growth and career development. A supportive, collaborative team that values what you bring to the table. Continuous learning and development to help you advance.If you're ready to make an impact and grow your career in property management, we'd love to hear from you!Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Mar 11, 2026
Full time
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role As a Team Executive in Facilities Management at Knight Frank Property & Facilities Management, you'll play a vital role in supporting our Business Unit Heads and Team Managers in delivering high-quality property management services. You'll lead site teams, ensure buildings are well-maintained and compliant, and act as a key liaison between stakeholders, residents, and contractors. This is a great opportunity for someone who thrives in a dynamic environment and takes pride in maintaining standards and service excellence. What You Will Be Doing Support Business Unit Heads and Team Managers in day-to-day operational matters Supervise on-site teams to ensure the delivery of quality maintenance and customer service Ensure compliance with statutory and regulatory requirements, including building-related acts Conduct regular property inspections and provide feedback on maintenance standards Assist in preparing for and participating in council meetings, including reviewing minutes Oversee documentation processes, ensuring timely submission of invoices and receipts to Trust Accounts Manage feedback and resident queries professionally and efficiently Take on site responsibilities when necessary to ensure seamless operations What We're Looking For Someone Who's Holds a Degree in Project & Facilities Management, Real Estate Management, Infrastructure or a related field Knowledgeable in BMSMA and related statutory requirements (advantageous) A strong communicator with excellent interpersonal skills An effective team leader with a collaborative mindset, organised, proactive, and solutions-oriented Lots of opportunities for growth and career development. A supportive, collaborative team that values what you bring to the table. Continuous learning and development to help you advance.If you're ready to make an impact and grow your career in property management, we'd love to hear from you!Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Colliers International Deutschland Holding GmbH
Leeds, Yorkshire
Company Description Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types. The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland. Job Description The Customer Experience (CX) Manager is responsible for developing and implementing a customer experience strategy that enhances engagement and delivers the highest levels of satisfaction for clients, customers, guests, and service partners. The role focuses on evaluating every customer touchpoint to create seamless, memorable experiences across the property. As a key ambassador for the Beyond: Front of House brand, the CX Manager leads by example, setting service standards and acting as a role model for onsite teams. The role ensures best practices are consistently maintained while driving initiatives that elevate the overall customer journey and strengthen stakeholder relationships. Deliver high-quality front-of-house service, ensuring exceptional customer experience standards. Lead by example, fostering teamwork and collaboration across onsite teams. Welcome and assist clients, customers, guests, and stakeholders, building strong professional relationships. Manage customer enquiries and complaints, ensuring prompt resolution and follow-up. Implement and support Customer Experience (CX) initiatives to drive satisfaction and loyalty. Maintain immaculate presentation of front-of-house areas and oversee daily lobby hosting. Monitor customer journeys, gather feedback, and implement service improvement actions. Ensure compliance with Beyond: Front of House procedures, policies, and dress standards. Maintain accurate data, reports, and training records. Coordinate community, occupier engagement, and social media initiatives. Report property issues, support facilities management, and conduct quality assurance checks. Process invoices, monitor expenditure, and assist with financial reconciliation. Act as occupier liaison, support viewings, and assist with emergency planning and fire management. Qualifications Strong leadership and ability to lead by example. Excellent communication and stakeholder relationship management. Customer focused mindset with a passion for delivering exceptional experiences. Strong organisation, attention to detail, and ability to manage multiple priorities. Collaborative, proactive, and adaptable approach to teamwork and service improvement. Customer experience strategy and customer journey analysis. Front-of-house operations and a high-level of customer service delivery. Data management, reporting, and feedback analysis. Social media and community engagement coordination. Facilities coordination, compliance, and risk awareness. Financial administration including invoice processing and expenditure monitoring. Additional Information Please tell us what would help you take part and give enough practical detail for us to arrange it. We will handle your request confidentially, and it will not affect how you are assessed. We make reasonable adjustments in line with the Equality Act 2010. At Colliers, we empower people to perform at their best. As a Disability Confident Employer, we want every candidate to feel welcome. If anything would help you take part in our process, such as extra time or rest breaks, step free access, or a different interview format, please tell us in your application. You are not expected to share a diagnosis or medical history. Colliers is proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origins), religion or belief, sex, or sexual orientation. We also value diverse experience and neurodiversity. Any CVs, Candidate details or Introductions sent directly to Colliers employees without a prior written mandate from the Colliers UK Talent Acquisition or HR Team shall be deemed unsolicited and provided voluntarily. In such cases, Colliers shall have no obligation to pay any introduction, recruitment or placement fee, and may engage or hire the Candidate without liability to the Agency.
Mar 11, 2026
Full time
Company Description Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types. The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland. Job Description The Customer Experience (CX) Manager is responsible for developing and implementing a customer experience strategy that enhances engagement and delivers the highest levels of satisfaction for clients, customers, guests, and service partners. The role focuses on evaluating every customer touchpoint to create seamless, memorable experiences across the property. As a key ambassador for the Beyond: Front of House brand, the CX Manager leads by example, setting service standards and acting as a role model for onsite teams. The role ensures best practices are consistently maintained while driving initiatives that elevate the overall customer journey and strengthen stakeholder relationships. Deliver high-quality front-of-house service, ensuring exceptional customer experience standards. Lead by example, fostering teamwork and collaboration across onsite teams. Welcome and assist clients, customers, guests, and stakeholders, building strong professional relationships. Manage customer enquiries and complaints, ensuring prompt resolution and follow-up. Implement and support Customer Experience (CX) initiatives to drive satisfaction and loyalty. Maintain immaculate presentation of front-of-house areas and oversee daily lobby hosting. Monitor customer journeys, gather feedback, and implement service improvement actions. Ensure compliance with Beyond: Front of House procedures, policies, and dress standards. Maintain accurate data, reports, and training records. Coordinate community, occupier engagement, and social media initiatives. Report property issues, support facilities management, and conduct quality assurance checks. Process invoices, monitor expenditure, and assist with financial reconciliation. Act as occupier liaison, support viewings, and assist with emergency planning and fire management. Qualifications Strong leadership and ability to lead by example. Excellent communication and stakeholder relationship management. Customer focused mindset with a passion for delivering exceptional experiences. Strong organisation, attention to detail, and ability to manage multiple priorities. Collaborative, proactive, and adaptable approach to teamwork and service improvement. Customer experience strategy and customer journey analysis. Front-of-house operations and a high-level of customer service delivery. Data management, reporting, and feedback analysis. Social media and community engagement coordination. Facilities coordination, compliance, and risk awareness. Financial administration including invoice processing and expenditure monitoring. Additional Information Please tell us what would help you take part and give enough practical detail for us to arrange it. We will handle your request confidentially, and it will not affect how you are assessed. We make reasonable adjustments in line with the Equality Act 2010. At Colliers, we empower people to perform at their best. As a Disability Confident Employer, we want every candidate to feel welcome. If anything would help you take part in our process, such as extra time or rest breaks, step free access, or a different interview format, please tell us in your application. You are not expected to share a diagnosis or medical history. Colliers is proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origins), religion or belief, sex, or sexual orientation. We also value diverse experience and neurodiversity. Any CVs, Candidate details or Introductions sent directly to Colliers employees without a prior written mandate from the Colliers UK Talent Acquisition or HR Team shall be deemed unsolicited and provided voluntarily. In such cases, Colliers shall have no obligation to pay any introduction, recruitment or placement fee, and may engage or hire the Candidate without liability to the Agency.
ROLE OVERVIEW Role: Service Technician Reporting to: Service Manager Property: Cortland at Colliers Yard # Of Units: 559 Amenities: Lounges, Dining, Meeting Rooms, Gym, Courtyard and Bookable Suites COMPANY OVERVIEW At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in US Build-to-Rent (BTR), our high performance continues to drive exponential growth - and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show. With developments across the UK in cities like Watford, Manchester, and Birmingham, we are dedicated to delivering better living on every level. We are looking for above and beyond team members to help create the new gold standard for renting in the UK - one with the highest level of service where the resident always comes first. ROLE RESPONSIBILITIES As a Service Technician you are responsible for residents' satisfaction by providing an impeccable maintenance service and day-to-day upkeep of the development. Reporting directly to the Service Manager and working collaboratively with the Community Manager, you will ensure that residents have the best experience, and you will consistently deliver the highest levels of customer service. Here are some of the tasks you'll carry out: • Reactive maintenance, (work orders management) scheduling access with residents to diagnose, repair and resolve their issues • Planed Preventative Maintenance (PPM's) execution and documentation upkeeping • Liaise with external contractors to attend repairs • Re-let turnaround process including but not limited to painting, regrouting and general maintenance • Communal area maintenance including painting, pressure washing and overall repairs • Perform all relevant safety procedures for your development including Fire Safety • Make sure the development is always clean, clear and presentable whilst ensuring residents and associates are safe and secure • Work as part of a team to maintain high standards of presentation around the externals to the building, carparks and all common parts including lifts, floors, toilets and lounges via daily building walks • Assist with all tasks assigned by the Service Manager and work collaboratively to ensure the development is up to an exceptional standard YOUR BUILDING BLOCKS OF SUCCESS • Experience working conduction task such as carpentry, joinery, painting and decorating • Basic plumbing and electrical experience • Confident communicator with the ability to build strong relationships and work well within a team • Flexible and dependable with a go above and beyond attitude • Resourceful problem-solver able to manage own workload and work proactively • Ability to interact with residents, clients, and suppliers professionally and enthusiastically • Tech-savvy for effective communication with the wider team • H&S compliance experience or IOSH certification preferrable but training will be provided during employment THE CORTLAND DIFFERENCE At Cortland, we create, reimagine, and manage apartment communities for over 150,000 residents in the US and UK. Headquartered in Atlanta, GA, we have communities and regional offices all over the US and UK. We cover the apartment living experience from wall to wall - from concept to completion, including investment management, design, build, and operations - while remaining entirely focused on delivering resident-centric, hospitality-driven service. Our success is fuelled by our belief in a better life - where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people - possibilities that translate into exceptional living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them. Cortland is an equal opportunities employer.
Mar 11, 2026
Contractor
ROLE OVERVIEW Role: Service Technician Reporting to: Service Manager Property: Cortland at Colliers Yard # Of Units: 559 Amenities: Lounges, Dining, Meeting Rooms, Gym, Courtyard and Bookable Suites COMPANY OVERVIEW At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in US Build-to-Rent (BTR), our high performance continues to drive exponential growth - and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show. With developments across the UK in cities like Watford, Manchester, and Birmingham, we are dedicated to delivering better living on every level. We are looking for above and beyond team members to help create the new gold standard for renting in the UK - one with the highest level of service where the resident always comes first. ROLE RESPONSIBILITIES As a Service Technician you are responsible for residents' satisfaction by providing an impeccable maintenance service and day-to-day upkeep of the development. Reporting directly to the Service Manager and working collaboratively with the Community Manager, you will ensure that residents have the best experience, and you will consistently deliver the highest levels of customer service. Here are some of the tasks you'll carry out: • Reactive maintenance, (work orders management) scheduling access with residents to diagnose, repair and resolve their issues • Planed Preventative Maintenance (PPM's) execution and documentation upkeeping • Liaise with external contractors to attend repairs • Re-let turnaround process including but not limited to painting, regrouting and general maintenance • Communal area maintenance including painting, pressure washing and overall repairs • Perform all relevant safety procedures for your development including Fire Safety • Make sure the development is always clean, clear and presentable whilst ensuring residents and associates are safe and secure • Work as part of a team to maintain high standards of presentation around the externals to the building, carparks and all common parts including lifts, floors, toilets and lounges via daily building walks • Assist with all tasks assigned by the Service Manager and work collaboratively to ensure the development is up to an exceptional standard YOUR BUILDING BLOCKS OF SUCCESS • Experience working conduction task such as carpentry, joinery, painting and decorating • Basic plumbing and electrical experience • Confident communicator with the ability to build strong relationships and work well within a team • Flexible and dependable with a go above and beyond attitude • Resourceful problem-solver able to manage own workload and work proactively • Ability to interact with residents, clients, and suppliers professionally and enthusiastically • Tech-savvy for effective communication with the wider team • H&S compliance experience or IOSH certification preferrable but training will be provided during employment THE CORTLAND DIFFERENCE At Cortland, we create, reimagine, and manage apartment communities for over 150,000 residents in the US and UK. Headquartered in Atlanta, GA, we have communities and regional offices all over the US and UK. We cover the apartment living experience from wall to wall - from concept to completion, including investment management, design, build, and operations - while remaining entirely focused on delivering resident-centric, hospitality-driven service. Our success is fuelled by our belief in a better life - where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people - possibilities that translate into exceptional living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them. Cortland is an equal opportunities employer.
Hyde London City 15 Old Bailey, London EC4M 7EF, UK Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly-prepared mangal meat & fish, heritage grain wood fired breads, low intervention wines and a sophisticated and fun ambience. Black Lacquer is our contemporary underground private hire cocktail bar and an event space where eclectic music is celebrated and the same singular approach is taken to the sound as to the drinks. Whatever the time or day, Black Lacquer always delivers top notch hospitality. Job Description The Food & Beverage Manager will be responsible for coordinating, supervising, and directing all property outlets, while maintaining a profitable department and high quality products and service levels. This role is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. What you'll do Lead the Restaurant and Black Lacquer events operation with a clear focus on driving revenue and optimising net operating income, ensuring budget planning and performance are delivered with accuracy and intent. Bring each venue to life through thoughtful action plans and hands on support, empowering outlet leaders to consistently exceed commercial targets. Maintain full ownership of labour and operating costs, balancing financial efficiency with an uncompromising commitment to quality and guest experience. Elevate the brand through strategic product and service enhancements, ensuring our venues remain ahead of industry trends and guest expectations. Champion Hyde's unique identity by establishing and upholding brand specific SOPs that set the standard for excellence across all venues. Place guest satisfaction at the core of daily operations by being visible, responsive, and committed to resolving concerns swiftly. Foster lasting loyalty by implementing thoughtful repeat guest recognition initiatives that celebrate and strengthen our community of regulars. Cultivate strong relationships across the wider company, sharing ideas, innovations, and best practices that elevate the overall business. Position Hyde's venues as integral voices within the local community, acting as our brand ambassador and building meaningful partnerships with neighbourhood tastemakers and cultural influencers. Stay tuned into evolving culinary, beverage, and music landscapes, ensuring our offering feels current, relevant, and exciting. Curate and grow a compelling entertainment and music program that adds energy, atmosphere, and identity to our venues. Collaborate closely with brand managers and PR partners to deliver standout events, creative programming, and impactful local communications. Maintain a forward thinking vision aligned with broader brand aspirations, including high profile industry accolades and local recognition. Inspire, mentor, and lead the F&B team, cultivating a culture where excellence, accountability, and genuine hospitality thrive. Respond to market and industry shifts with agility, ensuring our operations remain competitive, profitable, and strategically positioned. Partner effectively with fellow managers to ensure transparent communication and alignment across departments. Engage with the Corporate F&B Ennismore team to uphold evolving brand standards, support concept development, and contribute to global brand momentum. Champion seamless collaboration with brand partners, ensuring mutually beneficial and creatively aligned relationships. Keep your senior leader updated on emerging challenges and operational priorities, always offering solutions alongside insights. Oversee all aspects of Loss Prevention within the F&B operation, ensuring compliance, safety, and protection of company assets. Deliver required reporting with clarity and timeliness, supporting informed decision making across the business. Lead regular departmental meetings that energize, inform, and align the team around shared goals. Maintain unwavering oversight on service quality and product consistency, ensuring every guest encounter reflects our standards. Guide menu development and culinary planning in partnership with key stakeholders, ensuring the offering remains innovative and guest driven. Ensure full compliance with all liquor licensing, health and safety, sanitation, and legal obligations, protecting both the guest experience and the business. Equip department leaders with the training, tools, and knowledge needed to excel, from SOP mastery to reporting and operational expertise. Hire, develop, and grow a high performing team, exercising sound judgement in recruitment, performance management, and talent progression in line with Hyde policies. Qualifications What we're looking for 5+ years of experience in a food & beverage role (including a leadership role), preferably within a lifestyle brand. UK experience is a must, openings experience a bonus You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. Excellent verbal and written communication skills. You have a solid understanding of local legal compliance requirements. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together. You take ownership of important issues, solve problems and make effective decisions Your humble and open to ideas. We leave our egos at the door and help get it done You're up for doing things differently and trying (almost) everything once You want to be part of something bigger and have fun along the way Additional Information What's in it for you Up to 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Enjoy an experience stay at Hyde and a meal for two after your discovery period. Goes without saying, but we'll feed you during your shift. Extra time off to volunteer with one of our partner charities. Cycle to work scheme. The chance to make your mark in a fast-growing Brand. Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work. Excellent discounts across the entire Ennismore and Accor family of brands. Hyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job related factors such as ability, work quality, suitability, experience, and potential.
Mar 11, 2026
Full time
Hyde London City 15 Old Bailey, London EC4M 7EF, UK Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly-prepared mangal meat & fish, heritage grain wood fired breads, low intervention wines and a sophisticated and fun ambience. Black Lacquer is our contemporary underground private hire cocktail bar and an event space where eclectic music is celebrated and the same singular approach is taken to the sound as to the drinks. Whatever the time or day, Black Lacquer always delivers top notch hospitality. Job Description The Food & Beverage Manager will be responsible for coordinating, supervising, and directing all property outlets, while maintaining a profitable department and high quality products and service levels. This role is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. What you'll do Lead the Restaurant and Black Lacquer events operation with a clear focus on driving revenue and optimising net operating income, ensuring budget planning and performance are delivered with accuracy and intent. Bring each venue to life through thoughtful action plans and hands on support, empowering outlet leaders to consistently exceed commercial targets. Maintain full ownership of labour and operating costs, balancing financial efficiency with an uncompromising commitment to quality and guest experience. Elevate the brand through strategic product and service enhancements, ensuring our venues remain ahead of industry trends and guest expectations. Champion Hyde's unique identity by establishing and upholding brand specific SOPs that set the standard for excellence across all venues. Place guest satisfaction at the core of daily operations by being visible, responsive, and committed to resolving concerns swiftly. Foster lasting loyalty by implementing thoughtful repeat guest recognition initiatives that celebrate and strengthen our community of regulars. Cultivate strong relationships across the wider company, sharing ideas, innovations, and best practices that elevate the overall business. Position Hyde's venues as integral voices within the local community, acting as our brand ambassador and building meaningful partnerships with neighbourhood tastemakers and cultural influencers. Stay tuned into evolving culinary, beverage, and music landscapes, ensuring our offering feels current, relevant, and exciting. Curate and grow a compelling entertainment and music program that adds energy, atmosphere, and identity to our venues. Collaborate closely with brand managers and PR partners to deliver standout events, creative programming, and impactful local communications. Maintain a forward thinking vision aligned with broader brand aspirations, including high profile industry accolades and local recognition. Inspire, mentor, and lead the F&B team, cultivating a culture where excellence, accountability, and genuine hospitality thrive. Respond to market and industry shifts with agility, ensuring our operations remain competitive, profitable, and strategically positioned. Partner effectively with fellow managers to ensure transparent communication and alignment across departments. Engage with the Corporate F&B Ennismore team to uphold evolving brand standards, support concept development, and contribute to global brand momentum. Champion seamless collaboration with brand partners, ensuring mutually beneficial and creatively aligned relationships. Keep your senior leader updated on emerging challenges and operational priorities, always offering solutions alongside insights. Oversee all aspects of Loss Prevention within the F&B operation, ensuring compliance, safety, and protection of company assets. Deliver required reporting with clarity and timeliness, supporting informed decision making across the business. Lead regular departmental meetings that energize, inform, and align the team around shared goals. Maintain unwavering oversight on service quality and product consistency, ensuring every guest encounter reflects our standards. Guide menu development and culinary planning in partnership with key stakeholders, ensuring the offering remains innovative and guest driven. Ensure full compliance with all liquor licensing, health and safety, sanitation, and legal obligations, protecting both the guest experience and the business. Equip department leaders with the training, tools, and knowledge needed to excel, from SOP mastery to reporting and operational expertise. Hire, develop, and grow a high performing team, exercising sound judgement in recruitment, performance management, and talent progression in line with Hyde policies. Qualifications What we're looking for 5+ years of experience in a food & beverage role (including a leadership role), preferably within a lifestyle brand. UK experience is a must, openings experience a bonus You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. Excellent verbal and written communication skills. You have a solid understanding of local legal compliance requirements. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together. You take ownership of important issues, solve problems and make effective decisions Your humble and open to ideas. We leave our egos at the door and help get it done You're up for doing things differently and trying (almost) everything once You want to be part of something bigger and have fun along the way Additional Information What's in it for you Up to 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Enjoy an experience stay at Hyde and a meal for two after your discovery period. Goes without saying, but we'll feed you during your shift. Extra time off to volunteer with one of our partner charities. Cycle to work scheme. The chance to make your mark in a fast-growing Brand. Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work. Excellent discounts across the entire Ennismore and Accor family of brands. Hyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job related factors such as ability, work quality, suitability, experience, and potential.
About Us At Plentific, we're redefining property management in real time. Our mission is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers-enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world-class group of investors-including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global-Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we're continually expanding our reach and impact. We're looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As Go-to-Market Manager, you will be responsible for leading cross functional go to market initiatives from definition through execution. Sitting within the Strategy & Go to Market team, you will own the delivery of priority GTM projects such as new product launches, entry into new sectors, or rollout of new commercial motions. You will act as the central point of coordination across Sales, Marketing, Product, and RevOps, ensuring alignment, momentum, and high quality execution. While GTM strategy and direction are set at a leadership level, you are accountable for turning that strategy into executable plans and driving them to completion. This role requires strong project leadership, commercial judgement, and the ability to influence across functions without direct authority. It is well suited to someone with a structured background (consulting a plus) who thrives in fast paced, high growth environments. Responsibilities Lead end to end delivery of defined go to market initiatives, including new products, new sectors, or new commercial propositions Translate GTM strategy and objectives into clear execution plans, milestones, and success metrics Act as the single point of ownership across Sales, Marketing, Product, and RevOps for assigned GTM projects Drive cross functional alignment, managing dependencies, risks, and trade offs to keep initiatives on track Coordinate GTM execution activities, ensuring all teams are ready and aligned at each stage Track progress against agreed objectives and proactively address blockers or misalignment; ensure consistent communication to stakeholders on status, risks, and outcomes Lead post launch or post rollout reviews, capturing learnings and driving continuous improvement Support senior commercial leadership with structured analysis, updates, and recommendations Skills Strong project and programme management skills, with experience delivering complex, cross functional initiatives Excellent stakeholder management skills, able to influence and align teams without direct authority Structured, analytical approach to problem solving and decision making Strong commercial acumen and understanding of B2B GTM motions Highly organised, with the ability to manage multiple workstreams in parallel Comfortable operating in a fast moving, evolving environment Experience & Qualifications Proven experience in a GTM, commercial strategy, programme management, or consulting role Demonstrated track record of owning and delivering cross functional initiatives end to end Experience working with Sales, Marketing, Product, and/or RevOps teams Background in management consulting or a highly structured operating environment is a strong plus Experience in B2B SaaS or other high growth technology environments preferred Comfortable operating with ambiguity and translating strategy into execution Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here's what we offer: A competitive compensation package 25 days annual holiday + 1 additional day for every year served up to 3 years. Flexible working environment including the option to work abroad Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP Enhanced parental leave Life insurance (4x salary) Employee assistance program Company volunteering day and charity salary sacrifice scheme Learning management system powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension scheme Work abroad scheme Company sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Mar 10, 2026
Full time
About Us At Plentific, we're redefining property management in real time. Our mission is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers-enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world-class group of investors-including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global-Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we're continually expanding our reach and impact. We're looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As Go-to-Market Manager, you will be responsible for leading cross functional go to market initiatives from definition through execution. Sitting within the Strategy & Go to Market team, you will own the delivery of priority GTM projects such as new product launches, entry into new sectors, or rollout of new commercial motions. You will act as the central point of coordination across Sales, Marketing, Product, and RevOps, ensuring alignment, momentum, and high quality execution. While GTM strategy and direction are set at a leadership level, you are accountable for turning that strategy into executable plans and driving them to completion. This role requires strong project leadership, commercial judgement, and the ability to influence across functions without direct authority. It is well suited to someone with a structured background (consulting a plus) who thrives in fast paced, high growth environments. Responsibilities Lead end to end delivery of defined go to market initiatives, including new products, new sectors, or new commercial propositions Translate GTM strategy and objectives into clear execution plans, milestones, and success metrics Act as the single point of ownership across Sales, Marketing, Product, and RevOps for assigned GTM projects Drive cross functional alignment, managing dependencies, risks, and trade offs to keep initiatives on track Coordinate GTM execution activities, ensuring all teams are ready and aligned at each stage Track progress against agreed objectives and proactively address blockers or misalignment; ensure consistent communication to stakeholders on status, risks, and outcomes Lead post launch or post rollout reviews, capturing learnings and driving continuous improvement Support senior commercial leadership with structured analysis, updates, and recommendations Skills Strong project and programme management skills, with experience delivering complex, cross functional initiatives Excellent stakeholder management skills, able to influence and align teams without direct authority Structured, analytical approach to problem solving and decision making Strong commercial acumen and understanding of B2B GTM motions Highly organised, with the ability to manage multiple workstreams in parallel Comfortable operating in a fast moving, evolving environment Experience & Qualifications Proven experience in a GTM, commercial strategy, programme management, or consulting role Demonstrated track record of owning and delivering cross functional initiatives end to end Experience working with Sales, Marketing, Product, and/or RevOps teams Background in management consulting or a highly structured operating environment is a strong plus Experience in B2B SaaS or other high growth technology environments preferred Comfortable operating with ambiguity and translating strategy into execution Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here's what we offer: A competitive compensation package 25 days annual holiday + 1 additional day for every year served up to 3 years. Flexible working environment including the option to work abroad Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP Enhanced parental leave Life insurance (4x salary) Employee assistance program Company volunteering day and charity salary sacrifice scheme Learning management system powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension scheme Work abroad scheme Company sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role As a Team Executive in Facilities Management at Knight Frank Property & Facilities Management, you'll play a vital role in supporting our Business Unit Heads and Team Managers in delivering high-quality property management services. You'll lead site teams, ensure buildings are well-maintained and compliant, and act as a key liaison between stakeholders, residents, and contractors. This is a great opportunity for someone who thrives in a dynamic environment and takes pride in maintaining standards and service excellence. What You Will Be Doing Support Business Unit Heads and Team Managers in day-to-day operational matters Supervise on-site teams to ensure the delivery of quality maintenance and customer service Ensure compliance with statutory and regulatory requirements, including building-related acts Conduct regular property inspections and provide feedback on maintenance standards Assist in preparing for and participating in council meetings, including reviewing minutes Oversee documentation processes, ensuring timely submission of invoices and receipts to Trust Accounts Manage feedback and resident queries professionally and efficiently Take on site responsibilities when necessary to ensure seamless operations What We're Looking For Someone Who's Holds a Degree in Project & Facilities Management, Real Estate Management, Infrastructure or a related field Knowledgeable in BMSMA and related statutory requirements (advantageous) A strong communicator with excellent interpersonal skills An effective team leader with a collaborative mindset, organised, proactive, and solutions-oriented Lots of opportunities for growth and career development. A supportive, collaborative team that values what you bring to the table. Continuous learning and development to help you advance.If you're ready to make an impact and grow your career in property management, we'd love to hear from you!Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Mar 10, 2026
Full time
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role As a Team Executive in Facilities Management at Knight Frank Property & Facilities Management, you'll play a vital role in supporting our Business Unit Heads and Team Managers in delivering high-quality property management services. You'll lead site teams, ensure buildings are well-maintained and compliant, and act as a key liaison between stakeholders, residents, and contractors. This is a great opportunity for someone who thrives in a dynamic environment and takes pride in maintaining standards and service excellence. What You Will Be Doing Support Business Unit Heads and Team Managers in day-to-day operational matters Supervise on-site teams to ensure the delivery of quality maintenance and customer service Ensure compliance with statutory and regulatory requirements, including building-related acts Conduct regular property inspections and provide feedback on maintenance standards Assist in preparing for and participating in council meetings, including reviewing minutes Oversee documentation processes, ensuring timely submission of invoices and receipts to Trust Accounts Manage feedback and resident queries professionally and efficiently Take on site responsibilities when necessary to ensure seamless operations What We're Looking For Someone Who's Holds a Degree in Project & Facilities Management, Real Estate Management, Infrastructure or a related field Knowledgeable in BMSMA and related statutory requirements (advantageous) A strong communicator with excellent interpersonal skills An effective team leader with a collaborative mindset, organised, proactive, and solutions-oriented Lots of opportunities for growth and career development. A supportive, collaborative team that values what you bring to the table. Continuous learning and development to help you advance.If you're ready to make an impact and grow your career in property management, we'd love to hear from you!Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Operations Manager - Main Contractor Repairs and Maintenance - Property Services Up to £75,000 + Package My client are an established construction contractor who are currently recruiting for an Operations Manager to head up a long term partnering contract with a Housing Association in Berkshire. The Role; Within this role, you will work along side a commercial manager ensuring P&L, budgets and deadlines are met. You would be responsible for ensuring the level of service and quality is to the highest standard as well as cost control, creating CPP & programming of works and budgeting. Your direct team will include Operations managers, contract managers, supervisors & office staff. You will report directly in to the divisional director who will support you in making the contracts are a success. The Candidate; The ideal candidate will have extensive building knowledge and experience responsive maintenance and partnering frameworks . Experience managing multiple site teams, a large DLO, strategically planning projects and an ability to problem solve in complex situations. A good knowledge of up to date legislations and strong organisational skills is also desired. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. Building teams to hit and overachieve KPI's and Targets Ability to manage P&L on contracts, understanding This is an excellent opportunity to join an established and reputable business. My client are offering an excellent salary & package and benefits. If this role is of interest please apply or contact Danny Mangan. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
Mar 10, 2026
Full time
Operations Manager - Main Contractor Repairs and Maintenance - Property Services Up to £75,000 + Package My client are an established construction contractor who are currently recruiting for an Operations Manager to head up a long term partnering contract with a Housing Association in Berkshire. The Role; Within this role, you will work along side a commercial manager ensuring P&L, budgets and deadlines are met. You would be responsible for ensuring the level of service and quality is to the highest standard as well as cost control, creating CPP & programming of works and budgeting. Your direct team will include Operations managers, contract managers, supervisors & office staff. You will report directly in to the divisional director who will support you in making the contracts are a success. The Candidate; The ideal candidate will have extensive building knowledge and experience responsive maintenance and partnering frameworks . Experience managing multiple site teams, a large DLO, strategically planning projects and an ability to problem solve in complex situations. A good knowledge of up to date legislations and strong organisational skills is also desired. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. Building teams to hit and overachieve KPI's and Targets Ability to manage P&L on contracts, understanding This is an excellent opportunity to join an established and reputable business. My client are offering an excellent salary & package and benefits. If this role is of interest please apply or contact Danny Mangan. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
We are exclusively supporting a client within the property services sector to recruit for a Head of Operations for one of their key divisions. The position will form an integral link between the business and its clients, ensuring a seamless service is provided. You will have control over a range of internal personnel and the divisional P&L. The business has seen excellent growth recently and this is set to continue as they have brought in new key personnel across the management team within the last 18 months. This recruit is the next senior hire within the company to help support that growth long term. Key responsibilities Operational Leadership & Service Delivery: • Provide senior leadership across all divisional operations • Ensure all works are delivered to agreed SLAs, KPIs, contractual commitments, and quality standards. • Own end-to-end contract mobilisation, from point of sale through to operational go-live. • Implement and maintain consistent quality assurance processes. • Conduct regular operational reviews to identify service risks, trends, and improvement opportunities. Partner Procurement & Management: • Procure, appoint, and manage all third-party partners. • Negotiate commercial terms, rate cards, SLAs, and contractual frameworks. • Maintain and manage an approved partner network with defined performance standards. • Monitor partner quality, compliance, utilisation, and cost effectiveness. Commercial & Financial Accountability: • Hold full ownership of the Divisions P&L, ensuring cost control, margin protection, and profitability. • Manage operational costings, procurement spend, subcontractor costs, fleet costs, and stock investment. • Produce accurate forecasts, budgets, and performance reports for senior leadership. • Protect cashflow by ensuring timely project completions, billing triggers, equipment recovery, and asset control. Sales Enablement & Stock Prioritisation: • Work closely with the National Sales Manager to align operational capability with sales strategy and pipeline. • Ensure in-house stock is actively prioritised and pushed to market. • Ensure sales teams are fully briefed on available equipment, priority products, margin drivers, and delivery constraints. • Provide technical and operational input to bids, tenders, pricing models, and client proposals. • Support key client meetings and presentations where operational expertise is required. Warehouse, Stock & Asset Management: • Take full accountability for warehouse operations, logistics, and asset management. • Maintain accurate asset registers and stock control systems across all security equipment. • Conduct regular stocktakes, audits, and reconciliation exercises. • Manage equipment lifecycle planning, including servicing, testing, repairs, refurbishment, and replacement. • Ensure fleet vehicles are compliant, serviced, and fit for purpose. • Minimise equipment loss, downtime, and inefficiency to protect revenue and margin. Compliance, ISO & Governance: • Own and manage all relevant ISO accreditations. • Lead internal audits and manage external accreditation and surveillance audits. • Ensure full compliance with UK legislation and industry standards. • Maintain ownership of registrations with relevant bodies. • Maintain a divisional risk register, identifying operational, financial, compliance, and reputational risks. Health & Safety Leadership: • Act as the senior operational lead for Health & Safety across the division. • Investigate incidents, near misses, and non-conformances, implementing corrective actions. • Promote a strong safety-first culture across employees and partners. Process Improvement, Systems & Innovation: • Continuously review and improve operational processes to drive efficiency, scalability, and quality. • Ensure accurate and timely use of CRM and operational systems (including Salesforce). • Identify and introduce new technologies and innovations to maintain market competitiveness. Customer, Brand & Stakeholder Management: • Act as a senior, professional, client-facing representative. • Conduct regular service delivery reviews with customers, ensuring expectations are met or exceeded. • Manage escalations and resolve service delivery issues professionally and effectively. • Ensure operational delivery aligns with brand values and group standards. Leadership & People Development: • Lead, manage, and develop a range of internal staff • Conduct regular one-to-one meetings, performance reviews, and development planning. • Identify training needs and ensure consistent delivery of product, process, and compliance training. • Build a high-performance, accountable, and customer-focused culture. If you are interested in this position please apply immediately to be considered and we are only able to respond to successful applicants due to high levels of responses across our advertised positions.
Mar 10, 2026
Full time
We are exclusively supporting a client within the property services sector to recruit for a Head of Operations for one of their key divisions. The position will form an integral link between the business and its clients, ensuring a seamless service is provided. You will have control over a range of internal personnel and the divisional P&L. The business has seen excellent growth recently and this is set to continue as they have brought in new key personnel across the management team within the last 18 months. This recruit is the next senior hire within the company to help support that growth long term. Key responsibilities Operational Leadership & Service Delivery: • Provide senior leadership across all divisional operations • Ensure all works are delivered to agreed SLAs, KPIs, contractual commitments, and quality standards. • Own end-to-end contract mobilisation, from point of sale through to operational go-live. • Implement and maintain consistent quality assurance processes. • Conduct regular operational reviews to identify service risks, trends, and improvement opportunities. Partner Procurement & Management: • Procure, appoint, and manage all third-party partners. • Negotiate commercial terms, rate cards, SLAs, and contractual frameworks. • Maintain and manage an approved partner network with defined performance standards. • Monitor partner quality, compliance, utilisation, and cost effectiveness. Commercial & Financial Accountability: • Hold full ownership of the Divisions P&L, ensuring cost control, margin protection, and profitability. • Manage operational costings, procurement spend, subcontractor costs, fleet costs, and stock investment. • Produce accurate forecasts, budgets, and performance reports for senior leadership. • Protect cashflow by ensuring timely project completions, billing triggers, equipment recovery, and asset control. Sales Enablement & Stock Prioritisation: • Work closely with the National Sales Manager to align operational capability with sales strategy and pipeline. • Ensure in-house stock is actively prioritised and pushed to market. • Ensure sales teams are fully briefed on available equipment, priority products, margin drivers, and delivery constraints. • Provide technical and operational input to bids, tenders, pricing models, and client proposals. • Support key client meetings and presentations where operational expertise is required. Warehouse, Stock & Asset Management: • Take full accountability for warehouse operations, logistics, and asset management. • Maintain accurate asset registers and stock control systems across all security equipment. • Conduct regular stocktakes, audits, and reconciliation exercises. • Manage equipment lifecycle planning, including servicing, testing, repairs, refurbishment, and replacement. • Ensure fleet vehicles are compliant, serviced, and fit for purpose. • Minimise equipment loss, downtime, and inefficiency to protect revenue and margin. Compliance, ISO & Governance: • Own and manage all relevant ISO accreditations. • Lead internal audits and manage external accreditation and surveillance audits. • Ensure full compliance with UK legislation and industry standards. • Maintain ownership of registrations with relevant bodies. • Maintain a divisional risk register, identifying operational, financial, compliance, and reputational risks. Health & Safety Leadership: • Act as the senior operational lead for Health & Safety across the division. • Investigate incidents, near misses, and non-conformances, implementing corrective actions. • Promote a strong safety-first culture across employees and partners. Process Improvement, Systems & Innovation: • Continuously review and improve operational processes to drive efficiency, scalability, and quality. • Ensure accurate and timely use of CRM and operational systems (including Salesforce). • Identify and introduce new technologies and innovations to maintain market competitiveness. Customer, Brand & Stakeholder Management: • Act as a senior, professional, client-facing representative. • Conduct regular service delivery reviews with customers, ensuring expectations are met or exceeded. • Manage escalations and resolve service delivery issues professionally and effectively. • Ensure operational delivery aligns with brand values and group standards. Leadership & People Development: • Lead, manage, and develop a range of internal staff • Conduct regular one-to-one meetings, performance reviews, and development planning. • Identify training needs and ensure consistent delivery of product, process, and compliance training. • Build a high-performance, accountable, and customer-focused culture. If you are interested in this position please apply immediately to be considered and we are only able to respond to successful applicants due to high levels of responses across our advertised positions.
HSE Manager Salary: 52,630.50 p/annum Package: 6k vehicle allowance, 1 x life cover, 1 x private healthcare, Bonus - personal and business performance based, Monday to Friday Location: Leatherhead Office base We are helping one of our longest term clients, in their search for a proactive HSE Manager , to oversee sites throughout Southeast of England and Central London mainly. You'll be proactively managing and coaching the HSE team of 2, continuing to drive a positive safety culture, ensure legal compliance, and support safe operations across their property maintenance and heating services business. Working closely with Executive Team and Head of QHSE, in supporting the business, employees and operatives in their day-to-day roles. Key Responsibilities: Ensure compliance with UK HSE legislation and company policies Oversee incident investigations, reporting and corrective actions Conduct and review audits, inspections, RAMS and risk controls Maintain ISO 45001, ISO 14001 and ISO 9001 systems Provide clear reporting and insights to the Head of QHSE Lead and develop the HSE Advisor and Coordinator About You: NEBOSH General Certificate (minimum) is essential Strong operational HSE experience (utilities, construction, engineering or energy) Experience leading HSE staff in a proactive and supportive manner Strong communication, leadership and organisational skills Solid understanding of UK health, safety and environmental regulations Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15451
Mar 10, 2026
Full time
HSE Manager Salary: 52,630.50 p/annum Package: 6k vehicle allowance, 1 x life cover, 1 x private healthcare, Bonus - personal and business performance based, Monday to Friday Location: Leatherhead Office base We are helping one of our longest term clients, in their search for a proactive HSE Manager , to oversee sites throughout Southeast of England and Central London mainly. You'll be proactively managing and coaching the HSE team of 2, continuing to drive a positive safety culture, ensure legal compliance, and support safe operations across their property maintenance and heating services business. Working closely with Executive Team and Head of QHSE, in supporting the business, employees and operatives in their day-to-day roles. Key Responsibilities: Ensure compliance with UK HSE legislation and company policies Oversee incident investigations, reporting and corrective actions Conduct and review audits, inspections, RAMS and risk controls Maintain ISO 45001, ISO 14001 and ISO 9001 systems Provide clear reporting and insights to the Head of QHSE Lead and develop the HSE Advisor and Coordinator About You: NEBOSH General Certificate (minimum) is essential Strong operational HSE experience (utilities, construction, engineering or energy) Experience leading HSE staff in a proactive and supportive manner Strong communication, leadership and organisational skills Solid understanding of UK health, safety and environmental regulations Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15451
Create a culture of service excellence focused on delivering outstanding client relationships and operational performance. T Brown Group, a leading property maintenance, repair, and installation organisation, is seeking to appoint a Mechanical Contracts Manager to oversee and drive the success of their Peabody Housing account. Specialising in servicing, repair, and installation of gas central heating and hot water systems for local authority and housing association landlords, this role is pivotal in ensuring exceptional service delivery and commercial performance across multiple contracts. As Mechanical Contracts Manager, you will act as the primary point of contact for clients, managing relationships from mobilisation through to de-mobilisation. You will monitor operational and administrative performance, lead Customer Relationship Officers, and work closely with field operations and department heads to maintain high standards and proactively address any performance risks. Your focus will be on delivering contracts in the most commercially advantageous manner, ensuring compliance, and driving continuous improvement. Key Responsibilities: Lead and manage client relationships, ensuring exceptional service delivery and satisfaction Monitor contract performance, KPI achievement, and financial targets, implementing improvement plans where necessary Produce and present detailed reports, budgets, and analysis to senior leadership and clients Drive commercial efficiency, including cost control and profitability across contracts Champion health and safety compliance and foster a culture of safety excellence Develop and mentor your team, ensuring continuous professional growth and high performance About You: You will bring proven experience in contract management and operational leadership within a customer-focused environment, ideally in property maintenance or M&E services. Strong commercial acumen, excellent communication skills, and the ability to influence and lead diverse teams are essential. A full driving licence and relevant technical qualifications (including ACS gas safety certifications) are required. Why Join Us? A salary of 59,647.90 + 6,000 car allowance is on offer. To arrange a confidential discussion, please contact our retained advisor Joe Glendon of The Management Recruitment Group (MRG) - (phone number removed). The closing date for applications is Sunday 5th April 2026. Interviews will be held in Leatherhead on Tuesday 21st April 2026.
Mar 10, 2026
Full time
Create a culture of service excellence focused on delivering outstanding client relationships and operational performance. T Brown Group, a leading property maintenance, repair, and installation organisation, is seeking to appoint a Mechanical Contracts Manager to oversee and drive the success of their Peabody Housing account. Specialising in servicing, repair, and installation of gas central heating and hot water systems for local authority and housing association landlords, this role is pivotal in ensuring exceptional service delivery and commercial performance across multiple contracts. As Mechanical Contracts Manager, you will act as the primary point of contact for clients, managing relationships from mobilisation through to de-mobilisation. You will monitor operational and administrative performance, lead Customer Relationship Officers, and work closely with field operations and department heads to maintain high standards and proactively address any performance risks. Your focus will be on delivering contracts in the most commercially advantageous manner, ensuring compliance, and driving continuous improvement. Key Responsibilities: Lead and manage client relationships, ensuring exceptional service delivery and satisfaction Monitor contract performance, KPI achievement, and financial targets, implementing improvement plans where necessary Produce and present detailed reports, budgets, and analysis to senior leadership and clients Drive commercial efficiency, including cost control and profitability across contracts Champion health and safety compliance and foster a culture of safety excellence Develop and mentor your team, ensuring continuous professional growth and high performance About You: You will bring proven experience in contract management and operational leadership within a customer-focused environment, ideally in property maintenance or M&E services. Strong commercial acumen, excellent communication skills, and the ability to influence and lead diverse teams are essential. A full driving licence and relevant technical qualifications (including ACS gas safety certifications) are required. Why Join Us? A salary of 59,647.90 + 6,000 car allowance is on offer. To arrange a confidential discussion, please contact our retained advisor Joe Glendon of The Management Recruitment Group (MRG) - (phone number removed). The closing date for applications is Sunday 5th April 2026. Interviews will be held in Leatherhead on Tuesday 21st April 2026.