Join our fast-growing residential lettings and property management agency operating across Manchester, Birmingham, and London. We manage a high-volume portfolio and pride ourselves on strong standards, compliance, and a modern, professional approach to lettings. As the business continues to grow, we are now looking for an experienced Lettings Manager to take ownership of the day-to-day performance of our lettings team and play a key role in driving results. The Role As Lettings Manager, you will be responsible for the operational performance of the lettings department. This is a senior hands-on role, leading the team, improving conversion and occupancy, and ensuring a consistently high standard of service for landlords and tenants. You will work closely with the Head of Operations, Property Management, Marketing, and Accounts to ensure the lettings function runs efficiently and supports the wider business objectives. This role is ideal for a strong Lettings Manager who wants responsibility, autonomy, and the opportunity to progress as the business scales. What You'll Be Doing Team Leadership & Performance Managing, motivating, and developing the lettings team on a day-to-day basis Setting clear expectations around standards, activity, and results Supporting recruitment, onboarding, and training as the team grows Lettings Performance Driving occupancy, conversion rates, and rental income across the portfolio Monitoring void periods and taking proactive action to reduce them Tracking key KPIs and reporting performance trends to senior management Customer & Stakeholder Management Acting as the main escalation point for landlord and tenant queries within lettings Building strong working relationships with landlords, investors, and internal teams Ensuring smooth move-ins, renewals, and handovers in collaboration with Property Management Compliance & Process Ensuring all lettings activity is compliant with current legislation including Right to Rent, AML, and deposit protection Supporting the implementation of process improvements and system enhancements What We're Looking For Proven experience in a Lettings Manager role Strong understanding of residential lettings legislation and best practice Confident people manager who can lead by example Commercially minded, organised, and comfortable working in a fast-paced environment Strong communication and stakeholder management skills ARLA or equivalent qualification preferred but not essential Salary & Benefits £40,000 to £45,000 per annum depending on experience Performance-related commission 20 days annual leave plus bank holidays Company pension Ongoing professional development and progression opportunities Progression As we continue to grow, this role is expected to evolve. There is a clear opportunity for the right individual to progress into a Head of Lettings position over time, taking on broader strategic responsibility as the business scales. Why Join us? Join a growing, modern lettings business with high standards Take real ownership of a key department Work closely with senior leadership and influence how the business operates Clear progression as the portfolio and team expand Apply now to join a forward-thinking property company where performance, standards, and people matter. Job Types: Full-time, Permanent Pay: £40,000.00-£45,000.00 per year Experience: Lettings management: 2 years (required)
Jan 29, 2026
Full time
Join our fast-growing residential lettings and property management agency operating across Manchester, Birmingham, and London. We manage a high-volume portfolio and pride ourselves on strong standards, compliance, and a modern, professional approach to lettings. As the business continues to grow, we are now looking for an experienced Lettings Manager to take ownership of the day-to-day performance of our lettings team and play a key role in driving results. The Role As Lettings Manager, you will be responsible for the operational performance of the lettings department. This is a senior hands-on role, leading the team, improving conversion and occupancy, and ensuring a consistently high standard of service for landlords and tenants. You will work closely with the Head of Operations, Property Management, Marketing, and Accounts to ensure the lettings function runs efficiently and supports the wider business objectives. This role is ideal for a strong Lettings Manager who wants responsibility, autonomy, and the opportunity to progress as the business scales. What You'll Be Doing Team Leadership & Performance Managing, motivating, and developing the lettings team on a day-to-day basis Setting clear expectations around standards, activity, and results Supporting recruitment, onboarding, and training as the team grows Lettings Performance Driving occupancy, conversion rates, and rental income across the portfolio Monitoring void periods and taking proactive action to reduce them Tracking key KPIs and reporting performance trends to senior management Customer & Stakeholder Management Acting as the main escalation point for landlord and tenant queries within lettings Building strong working relationships with landlords, investors, and internal teams Ensuring smooth move-ins, renewals, and handovers in collaboration with Property Management Compliance & Process Ensuring all lettings activity is compliant with current legislation including Right to Rent, AML, and deposit protection Supporting the implementation of process improvements and system enhancements What We're Looking For Proven experience in a Lettings Manager role Strong understanding of residential lettings legislation and best practice Confident people manager who can lead by example Commercially minded, organised, and comfortable working in a fast-paced environment Strong communication and stakeholder management skills ARLA or equivalent qualification preferred but not essential Salary & Benefits £40,000 to £45,000 per annum depending on experience Performance-related commission 20 days annual leave plus bank holidays Company pension Ongoing professional development and progression opportunities Progression As we continue to grow, this role is expected to evolve. There is a clear opportunity for the right individual to progress into a Head of Lettings position over time, taking on broader strategic responsibility as the business scales. Why Join us? Join a growing, modern lettings business with high standards Take real ownership of a key department Work closely with senior leadership and influence how the business operates Clear progression as the portfolio and team expand Apply now to join a forward-thinking property company where performance, standards, and people matter. Job Types: Full-time, Permanent Pay: £40,000.00-£45,000.00 per year Experience: Lettings management: 2 years (required)
Braxfield Recruitment Limited
Letchworth Garden City, Hertfordshire
Our Client, a leading Housing Association in Hertfordshire requires an Assistant Director of Compliance to lead the team managing all compliance streams including Fire on a 12 month FTC. This is a hybrid role offering circa £79,000 - £79,900 on a 12 month FTC The Assistant Director of Compliance role The Assistant Director Compliance will be responsible for managing and delivering a robust and fully auditable property compliance service across all owned and managed assets. They will ensure the housing association meets all statutory and best practice policy requirements across servicing, inspection and update regimes. Key Accountabilities: Full ownership and accountability for compliance service provision making the best use of resource to meet corporate and directorate objectives. Full responsibility for the Compliance budget, challenging spend, monitoring financial performance and improving cost effectiveness. A leader and advocate in driving value for money. Ensure compliance with all statutory health and safety requirements relating to the safe operation of buildings, and working practices of staff, such as CDM, H&S at Work, Building Safety Act, Fire Safety Act, etc, also adhering to all policies and procedures. Develop, influence and drive managers to perform in a commercially astute manner, driving business performance and productivity. Ensure that all compliance areas have robust and up to date policies, procedures, plans, and systems covering all aspects of work and minimising risk. Provide reports and detailed department insights, KPIs and other information to the Executive Director of Property Use data and insight to drive decision making, identifying opportunities for improvement. Promoting and driving a focus on customer satisfaction and welfare across the operation that positively impacts performance and Tenant Satisfaction Measures. Act as an escalation point for high level/complex complaints both Property and cross departmental, ensuring prompt resolution and damage limitation. Ensure M&E contracts are procured, mobilised, and managed effectively to meet our repairs and compliance standards. Provide professional senior management support to all direct reports ensuring robust supervision across the function, developing line management skills in line with our competence framework and values. If this sounds of interest then please send an up-to-date copy of your CV and a member of the Braxfield Team will be in touch to provide more information.
Jan 29, 2026
Full time
Our Client, a leading Housing Association in Hertfordshire requires an Assistant Director of Compliance to lead the team managing all compliance streams including Fire on a 12 month FTC. This is a hybrid role offering circa £79,000 - £79,900 on a 12 month FTC The Assistant Director of Compliance role The Assistant Director Compliance will be responsible for managing and delivering a robust and fully auditable property compliance service across all owned and managed assets. They will ensure the housing association meets all statutory and best practice policy requirements across servicing, inspection and update regimes. Key Accountabilities: Full ownership and accountability for compliance service provision making the best use of resource to meet corporate and directorate objectives. Full responsibility for the Compliance budget, challenging spend, monitoring financial performance and improving cost effectiveness. A leader and advocate in driving value for money. Ensure compliance with all statutory health and safety requirements relating to the safe operation of buildings, and working practices of staff, such as CDM, H&S at Work, Building Safety Act, Fire Safety Act, etc, also adhering to all policies and procedures. Develop, influence and drive managers to perform in a commercially astute manner, driving business performance and productivity. Ensure that all compliance areas have robust and up to date policies, procedures, plans, and systems covering all aspects of work and minimising risk. Provide reports and detailed department insights, KPIs and other information to the Executive Director of Property Use data and insight to drive decision making, identifying opportunities for improvement. Promoting and driving a focus on customer satisfaction and welfare across the operation that positively impacts performance and Tenant Satisfaction Measures. Act as an escalation point for high level/complex complaints both Property and cross departmental, ensuring prompt resolution and damage limitation. Ensure M&E contracts are procured, mobilised, and managed effectively to meet our repairs and compliance standards. Provide professional senior management support to all direct reports ensuring robust supervision across the function, developing line management skills in line with our competence framework and values. If this sounds of interest then please send an up-to-date copy of your CV and a member of the Braxfield Team will be in touch to provide more information.
A great opportunity has arisen with a growing local practice, who are looking to grow their team and are therefore looking to add either a Junior or intermediate Architectural Technologist or Architectural Technician to join their dynamic friendly team. This is a great opportunity to further develop your experience and career within a well established practice. Specialists within the Residential field this role will give you the opportunity to work across a range of Residential schemes ranging from small to large schemes with both private clients and property developers. Playing a involved technical role within the small team you will be an integral part of the team working on simultaneous projects at any one time. Producing technical detailed drawings in AutoCAD and managing your timescales in line with this. To be considered for this role: -You will ideally have 6+ months of experience in a similar role. - You will hold a relevant degree in Architectural Technology or similar - You must live within a commutable distance to the Earley area in Berkshire and if you don't drive, my client are within a short walk of a train station. Both hybrid working and and an early Friday finish are offered with this position along with a wider benefits package along with an annual salary up to 27,000 DOE. Keen to hire asap interviews will take place next week and this role is highly likely get filled quickly so if you are interested to apply or find out more please do not delay in sending through your CV and portfolio. (phone number removed)/(url removed) Architectural Technician, Architectural Technologist, Junior Architectural Technician, Junior Architectural Technologist, commutable locations could include: Berkshire, Reading, Bracknell, Earley, Winnersh, Woodley, Maidenhead, Crowthorne, Henley-on-Thames, Caversham. Designed Search is acting as a specialist Architecture employment agency in relation to this vacancy. In accordance with GDPR by applying for this position you give us consent to process your data. All communication will be held in the most strictest of confidence.
Jan 29, 2026
Full time
A great opportunity has arisen with a growing local practice, who are looking to grow their team and are therefore looking to add either a Junior or intermediate Architectural Technologist or Architectural Technician to join their dynamic friendly team. This is a great opportunity to further develop your experience and career within a well established practice. Specialists within the Residential field this role will give you the opportunity to work across a range of Residential schemes ranging from small to large schemes with both private clients and property developers. Playing a involved technical role within the small team you will be an integral part of the team working on simultaneous projects at any one time. Producing technical detailed drawings in AutoCAD and managing your timescales in line with this. To be considered for this role: -You will ideally have 6+ months of experience in a similar role. - You will hold a relevant degree in Architectural Technology or similar - You must live within a commutable distance to the Earley area in Berkshire and if you don't drive, my client are within a short walk of a train station. Both hybrid working and and an early Friday finish are offered with this position along with a wider benefits package along with an annual salary up to 27,000 DOE. Keen to hire asap interviews will take place next week and this role is highly likely get filled quickly so if you are interested to apply or find out more please do not delay in sending through your CV and portfolio. (phone number removed)/(url removed) Architectural Technician, Architectural Technologist, Junior Architectural Technician, Junior Architectural Technologist, commutable locations could include: Berkshire, Reading, Bracknell, Earley, Winnersh, Woodley, Maidenhead, Crowthorne, Henley-on-Thames, Caversham. Designed Search is acting as a specialist Architecture employment agency in relation to this vacancy. In accordance with GDPR by applying for this position you give us consent to process your data. All communication will be held in the most strictest of confidence.
We're looking for a Facilities Manager to work at Antony, Buckland Abbey and Cotehele - the Tamar Valley property group. What it's like to work here This beautiful Tamar Valley group of properties all brim with character, with each property home to much history covering many centuries. The whole property group team pride themselves on providing superb customer service, caring for people, places and nature. The family atmosphere makes this a very special place to work. Due to location, it's likely you will need your own transport. What you'll be doing As our Facilities Manager, you'll be leading all planned preventative, reactive and small projects across the Tamar Valley property group. You'll also be involved in the day-to-day running of capital works projects. You'll lead and manage the facilities team of 7 part-time people, who are responsible for maintaining high standards throughout all areas visited by people, including staff and volunteers. You'll also form strong links with your fellow heads of department, and work together to improve things and use resources efficiently. You'll be part of the duty manager team, which means that you'll be on a rota as an occasional duty manager. Occasional weekend working. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: experience in leading compliance with health, safety, fire, and security regulations proven ability lead and develop a team experience planning maintenance in buildings budget management skills customer service skills familiarity with relevant facilities systems Criteria for all other applicants: experienced in managing facilities, or supervising, and looking to develop your career keenly interested in looking after buildings and assets to a high standard skilled in managing relations with contractors focused on detail, especially to do with health and safety and compliance knowledgeable of environmental and climate initiatives able to manage large maintenance budgets and make sure projects run smoothly. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Jan 29, 2026
Full time
We're looking for a Facilities Manager to work at Antony, Buckland Abbey and Cotehele - the Tamar Valley property group. What it's like to work here This beautiful Tamar Valley group of properties all brim with character, with each property home to much history covering many centuries. The whole property group team pride themselves on providing superb customer service, caring for people, places and nature. The family atmosphere makes this a very special place to work. Due to location, it's likely you will need your own transport. What you'll be doing As our Facilities Manager, you'll be leading all planned preventative, reactive and small projects across the Tamar Valley property group. You'll also be involved in the day-to-day running of capital works projects. You'll lead and manage the facilities team of 7 part-time people, who are responsible for maintaining high standards throughout all areas visited by people, including staff and volunteers. You'll also form strong links with your fellow heads of department, and work together to improve things and use resources efficiently. You'll be part of the duty manager team, which means that you'll be on a rota as an occasional duty manager. Occasional weekend working. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: experience in leading compliance with health, safety, fire, and security regulations proven ability lead and develop a team experience planning maintenance in buildings budget management skills customer service skills familiarity with relevant facilities systems Criteria for all other applicants: experienced in managing facilities, or supervising, and looking to develop your career keenly interested in looking after buildings and assets to a high standard skilled in managing relations with contractors focused on detail, especially to do with health and safety and compliance knowledgeable of environmental and climate initiatives able to manage large maintenance budgets and make sure projects run smoothly. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Head of Live & Work Space The Head of Live & Work Space is a key role for Bow Arts. The property portfolio is the financial driver for the charity supporting all our charitable work alongside over 1,100 of our direct artist beneficiaries. You will be responsible for maintaining both revenue streams, as well as healthy safe places to live and work. The Trust manages 26 buildings across 15 sites predominantly in east and southeast London. The portfolio is mixed tenure and ranges from listed buildings to residential flats and mixed-use new builds. Our landlords include housing associations, local authorities, private landlords and developers, and you will be expected to maintain excellent relationships with partners. You will lead an 8-person team responsible for marketing and lettings, maintenance and health and safety. The role includes managing budgets and targets, reporting at an executive level, and supporting the growth of the property portfolio and the charity.
Jan 29, 2026
Full time
Head of Live & Work Space The Head of Live & Work Space is a key role for Bow Arts. The property portfolio is the financial driver for the charity supporting all our charitable work alongside over 1,100 of our direct artist beneficiaries. You will be responsible for maintaining both revenue streams, as well as healthy safe places to live and work. The Trust manages 26 buildings across 15 sites predominantly in east and southeast London. The portfolio is mixed tenure and ranges from listed buildings to residential flats and mixed-use new builds. Our landlords include housing associations, local authorities, private landlords and developers, and you will be expected to maintain excellent relationships with partners. You will lead an 8-person team responsible for marketing and lettings, maintenance and health and safety. The role includes managing budgets and targets, reporting at an executive level, and supporting the growth of the property portfolio and the charity.
Pat Robson & Co
Newcastle Upon Tyne, Tyne And Wear
Position: Assistant Head of Property Management Location: Jesmond, NE2 Employment Type: Full-time Salary: £37,000 per annum with Quarterly bonus About Pat Robson & Co. Established in 1998, Pat Robson & Co click apply for full job details
Jan 29, 2026
Full time
Position: Assistant Head of Property Management Location: Jesmond, NE2 Employment Type: Full-time Salary: £37,000 per annum with Quarterly bonus About Pat Robson & Co. Established in 1998, Pat Robson & Co click apply for full job details
Are you an experienced Commercial Property Partner looking for a new senior opportunity in private practice? TSR Legal have an exciting opportunity to join a well-established and highly recognised multi office national firm. You will be joining a growing Cardiff office as Commercial Property Partner and lead together with the national head of property click apply for full job details
Jan 29, 2026
Full time
Are you an experienced Commercial Property Partner looking for a new senior opportunity in private practice? TSR Legal have an exciting opportunity to join a well-established and highly recognised multi office national firm. You will be joining a growing Cardiff office as Commercial Property Partner and lead together with the national head of property click apply for full job details
Head of Customer Service Location: Norwich (office based) Employment type: Permanent, full time Reporting to: Director of Customer Service & Operations Team: 100 advisors plus 6 Team Managers and a Service Level Manager (wider CS function 250 across 2 sites) your next chapter Travel Chapter is the holiday home people. We connect guests with incredible properties across the UK and help homeowners share the places they love most. As a certified B Corp, we care about doingwhat'sright for our customers, our people, ourcommunitiesand ourplanet. That mindset sits at the heart of how weoperateand how we serve. Customer Service plays a huge role in shaping how guests and homeowners feel about us. From first enquiry to post-stay, it'sour teams on the ground and on the phones who make things effortless, reassuring and human. We are now looking for a Head of Customer Service to lead our Norwich operation and help us evolve how we serve customers in a fast-moving and increasingly digital environment. what this role is all about This is a hands-on operational leadership role with strategic influence. You'll run day-to-day service delivery at our Norwich site, but you'll also play a key part in shaping how our Customer Service function works as it grows, modernises and aligns across two locations. You'll lead from the front, building confidence, consistency and ownership across the team. You'll work closely with our Director of Customer Service and your peer Head of CS in Bideford to make sure service standards feel aligned and the whole department moves forward together. Our customers are guests and property owners. We want them to feel safe in our hands, to get clear answers and to know that once they've raised something, we'll see it through end-to-end. what you'll be doing Leading operational service delivery at our Norwich site across phone, email and digital channels Playing a central role in service performance, coaching and shift leadership through 6 Team Managers and a Service Level Manager Embedding simple and consistent performance rhythms that make it easier to see what's working and what needs attention Making coaching part of everyday life, not just when something goes wrong Ensuring we get the best from our tools and systems including Salesforce, WhatsApp and emerging AI tools Partnering with Planning and Training so teams have the skills, cover and support they need to succeed Working closely with your Bideford peer to drive consistency, shared learning and continuous improvement Understanding what's driving repeat contacts and friction and working with other teams to solve root causes Shaping communication standards so they feel confident, clear and helpful Bringing operational insight to wider CS and business conversations what we're looking for You'll likely have: Senior leadership experience in a multi-channel contact centre or customer operations environment A track record of improving service performance through clarity, coaching and sensible operational routines Confidence with systems, performance data and tooling and ideally familiarity with Salesforce or similar platforms Experience influencing wider improvements in service quality, customer experience or operational consistency across teams or sites The ability to lead under pressure and maintain standards without losing the human touch you are Approachable, direct and calm. People know where they stand with you. A leader who removes blockers, rolls up their sleeves and sets the tone. Solutions-orientated and ownership-led. You don't deflect, you sort. Someone who believes good service is shaped as much by how we coach and communicate as by the systems we use. why join us A people-first B Corp business with real values, not slogans A role with both scale and influence, leading one of our two core CS sites The chance to help shape a modern, digital service model that blends great people with smart technology A supportive and collaborative leadership team who care about doing things well what success looks like In your first year, you'll help strengthen the performance, clarity and purpose of our Customer Service function. You'll build a more consistent, principle-led operation that supports our teams to make good decisions for our customers and for the business. Customers will feel better informed, more confident and more supported throughout their journey. Our teams will feel guided, developed and equipped to deliver at a high standard. Improvement will feel like part of how we work every day, not a stand alone initiative.
Jan 29, 2026
Full time
Head of Customer Service Location: Norwich (office based) Employment type: Permanent, full time Reporting to: Director of Customer Service & Operations Team: 100 advisors plus 6 Team Managers and a Service Level Manager (wider CS function 250 across 2 sites) your next chapter Travel Chapter is the holiday home people. We connect guests with incredible properties across the UK and help homeowners share the places they love most. As a certified B Corp, we care about doingwhat'sright for our customers, our people, ourcommunitiesand ourplanet. That mindset sits at the heart of how weoperateand how we serve. Customer Service plays a huge role in shaping how guests and homeowners feel about us. From first enquiry to post-stay, it'sour teams on the ground and on the phones who make things effortless, reassuring and human. We are now looking for a Head of Customer Service to lead our Norwich operation and help us evolve how we serve customers in a fast-moving and increasingly digital environment. what this role is all about This is a hands-on operational leadership role with strategic influence. You'll run day-to-day service delivery at our Norwich site, but you'll also play a key part in shaping how our Customer Service function works as it grows, modernises and aligns across two locations. You'll lead from the front, building confidence, consistency and ownership across the team. You'll work closely with our Director of Customer Service and your peer Head of CS in Bideford to make sure service standards feel aligned and the whole department moves forward together. Our customers are guests and property owners. We want them to feel safe in our hands, to get clear answers and to know that once they've raised something, we'll see it through end-to-end. what you'll be doing Leading operational service delivery at our Norwich site across phone, email and digital channels Playing a central role in service performance, coaching and shift leadership through 6 Team Managers and a Service Level Manager Embedding simple and consistent performance rhythms that make it easier to see what's working and what needs attention Making coaching part of everyday life, not just when something goes wrong Ensuring we get the best from our tools and systems including Salesforce, WhatsApp and emerging AI tools Partnering with Planning and Training so teams have the skills, cover and support they need to succeed Working closely with your Bideford peer to drive consistency, shared learning and continuous improvement Understanding what's driving repeat contacts and friction and working with other teams to solve root causes Shaping communication standards so they feel confident, clear and helpful Bringing operational insight to wider CS and business conversations what we're looking for You'll likely have: Senior leadership experience in a multi-channel contact centre or customer operations environment A track record of improving service performance through clarity, coaching and sensible operational routines Confidence with systems, performance data and tooling and ideally familiarity with Salesforce or similar platforms Experience influencing wider improvements in service quality, customer experience or operational consistency across teams or sites The ability to lead under pressure and maintain standards without losing the human touch you are Approachable, direct and calm. People know where they stand with you. A leader who removes blockers, rolls up their sleeves and sets the tone. Solutions-orientated and ownership-led. You don't deflect, you sort. Someone who believes good service is shaped as much by how we coach and communicate as by the systems we use. why join us A people-first B Corp business with real values, not slogans A role with both scale and influence, leading one of our two core CS sites The chance to help shape a modern, digital service model that blends great people with smart technology A supportive and collaborative leadership team who care about doing things well what success looks like In your first year, you'll help strengthen the performance, clarity and purpose of our Customer Service function. You'll build a more consistent, principle-led operation that supports our teams to make good decisions for our customers and for the business. Customers will feel better informed, more confident and more supported throughout their journey. Our teams will feel guided, developed and equipped to deliver at a high standard. Improvement will feel like part of how we work every day, not a stand alone initiative.
About the role You will design and run the new-business engine for partner acquisition - signing multi-branch agencies, large independents, BTR operators and portfolio landlords. This is a hands on leadership role: you'll be out in the market leading by example, closing deals and helping the team do the same. You'll report into the Commercial Sales & Partnerships Director and work closely with Product, Ops and Marketing to make sure new partners activate quickly and deliver commercial results. What you'll own (day to day) Generate and qualify pipeline; own forecasting and deliver predictable quarterly results. Close mid market and enterprise partner deals (agents, networks, BTR, portfolio landlords). Take new partners from signed contract through to activation with Product & Ops. data and testing to refine ICP, shorten sales cycles and lift conversion rates. Create repeatable playbooks and scalable sales motions to grow the team quickly. Collaborate with Marketing on joint campaigns and GTM execution. Build and run an outbound sales motion: recruit, coach and lead 1-3 BDMs and own the team's performance. Report performance, risks and opportunities to senior leadership. About you Experience building and running partner sales or new business functions - ideally in software, proptech, fintech or insurtech. Hands on operator: comfortable prospecting, taking meetings and closing deals while leading the team. Proven record of closing multi branch or mid market commercial deals. Strong commercial judgement - confident with targets, forecasting and CRM discipline. Data literate - you use metrics to diagnose issues and improve performance. Clear, pragmatic communicator who builds trust internally and with partners. Comfortable travelling across the UK for partner meetings. Inclusive leader - you develop team capability and create a positive environment. Experience in lettings/property is a plus, but a background in software sales and operator experience with a willingness to learn the industry works too. Why join flatfair? Shape our partner strategy and have a direct, visible impact on company growth. Competitive senior package (base + OTE) + equity - join at a stage where you'll influence the roadmap. Remote first with regular cross functional collaboration and a supportive leadership team. We're mission driven - building tech that makes renting fairer and simpler. Hiring process Short application & CV Phone screen with the People lead Practical interview: commercial case + competency discussion Final interview with Director / CEO
Jan 29, 2026
Full time
About the role You will design and run the new-business engine for partner acquisition - signing multi-branch agencies, large independents, BTR operators and portfolio landlords. This is a hands on leadership role: you'll be out in the market leading by example, closing deals and helping the team do the same. You'll report into the Commercial Sales & Partnerships Director and work closely with Product, Ops and Marketing to make sure new partners activate quickly and deliver commercial results. What you'll own (day to day) Generate and qualify pipeline; own forecasting and deliver predictable quarterly results. Close mid market and enterprise partner deals (agents, networks, BTR, portfolio landlords). Take new partners from signed contract through to activation with Product & Ops. data and testing to refine ICP, shorten sales cycles and lift conversion rates. Create repeatable playbooks and scalable sales motions to grow the team quickly. Collaborate with Marketing on joint campaigns and GTM execution. Build and run an outbound sales motion: recruit, coach and lead 1-3 BDMs and own the team's performance. Report performance, risks and opportunities to senior leadership. About you Experience building and running partner sales or new business functions - ideally in software, proptech, fintech or insurtech. Hands on operator: comfortable prospecting, taking meetings and closing deals while leading the team. Proven record of closing multi branch or mid market commercial deals. Strong commercial judgement - confident with targets, forecasting and CRM discipline. Data literate - you use metrics to diagnose issues and improve performance. Clear, pragmatic communicator who builds trust internally and with partners. Comfortable travelling across the UK for partner meetings. Inclusive leader - you develop team capability and create a positive environment. Experience in lettings/property is a plus, but a background in software sales and operator experience with a willingness to learn the industry works too. Why join flatfair? Shape our partner strategy and have a direct, visible impact on company growth. Competitive senior package (base + OTE) + equity - join at a stage where you'll influence the roadmap. Remote first with regular cross functional collaboration and a supportive leadership team. We're mission driven - building tech that makes renting fairer and simpler. Hiring process Short application & CV Phone screen with the People lead Practical interview: commercial case + competency discussion Final interview with Director / CEO
AXA XL provides a full suite of M&A products (W&I, tax and contingent liability insurance) to a broad range of corporate and financial institution clients, across a variety of sectors and jurisdictions. Our growing team of M&A underwriters based across London, Paris and New York gives us the capability to underwrite transactions globally. In London, our M&A underwriters work as part of a combined transactional risk group with our experienced Title team - this allows us also to provide hybrid Title and fundamental warranty coverage alongside our M&A products, which we believe gives us a unique place in the market. Our M&A practice now has a great opportunity for a senior underwriter to join our successful team. This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime. What you'll be doing As a Senior Underwriter you will play a critical role in the team, where you will focus on building our open market portfolio, underwriting transactions, negotiating policies (in particular primary W&I) and assisting with coverholder management. You will be expected to generate profitable premium and develop broker and client relationships, as we continue to grow our underwriting capabilities and market share. What will your essential responsibilities include? TECHNICAL UNDERWRITING: leading and managing the underwriting process, including: analysis and assessment of broker submissions; preparing quotes for deals (in line with our underwriting appetite and guidelines); review and analysis of transaction documentation, due diligence reports and disclosure documentation; instructing and liaising with external legal counsel; drafting underwriting questions and hosting underwriting calls; and drafting and negotiating policy coverage and terms PORTFOLIO MANAGEMENT: monitoring and managing status of accounts, financial exposure and premium collection; maintaining compliance with all internal and external underwriting guidelines and legal requirements; supporting the business planning and forecasting process; working with our colleagues in AXA XL's claims team to support and provide input on settlement of claims TEAMWORK: supporting team members through deals and day-to-day business issues; participation in round-table discussions on risk assessment; and providing leadership and training to junior colleagues EXECUTING UNDERWRITING STRATEGY: Achieve business unit performance goals; develop and manage underwriting strategies for growing our portfolio; identify, target and establish relationships with new clients, brokers, lawyers (whilst managing and developing existing relationships; and promoting the company's expertise by working with AXA XL colleagues and cross-marketing with other AXA XL lines You will report to Head of M&A and Title, UK and Lloyd's What you'll bring We're looking for someone who has these abilities and skills: Required Skills and Abilities: Experience of transactional liability insurance (either as a broker/underwriter or from a client or adviser perspective), demonstrating technical knowledge Either a qualified lawyer with experience of M&A (or other corporate transactional work) or alternatively other corporate experience working in a transaction-oriented role Influential negotiating skills and comfort working with legal documents Excellent organisation, communication and interpersonal skills, with the ability to work collaboratively in a fast paced environment with tight deadlines and deal time pressures Desired Skills and Abilities: Robust sales and marketing plus customer service skills, with a proven track record in development of effective business relationships with brokers and insureds Ability to develop and understand business processes, strategy and planning. Able to apply business understanding and/or management experience to set direction within the segment or function Ability to lead in accordance with AXA XL Core Values and Culture What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at
Jan 29, 2026
Full time
AXA XL provides a full suite of M&A products (W&I, tax and contingent liability insurance) to a broad range of corporate and financial institution clients, across a variety of sectors and jurisdictions. Our growing team of M&A underwriters based across London, Paris and New York gives us the capability to underwrite transactions globally. In London, our M&A underwriters work as part of a combined transactional risk group with our experienced Title team - this allows us also to provide hybrid Title and fundamental warranty coverage alongside our M&A products, which we believe gives us a unique place in the market. Our M&A practice now has a great opportunity for a senior underwriter to join our successful team. This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime. What you'll be doing As a Senior Underwriter you will play a critical role in the team, where you will focus on building our open market portfolio, underwriting transactions, negotiating policies (in particular primary W&I) and assisting with coverholder management. You will be expected to generate profitable premium and develop broker and client relationships, as we continue to grow our underwriting capabilities and market share. What will your essential responsibilities include? TECHNICAL UNDERWRITING: leading and managing the underwriting process, including: analysis and assessment of broker submissions; preparing quotes for deals (in line with our underwriting appetite and guidelines); review and analysis of transaction documentation, due diligence reports and disclosure documentation; instructing and liaising with external legal counsel; drafting underwriting questions and hosting underwriting calls; and drafting and negotiating policy coverage and terms PORTFOLIO MANAGEMENT: monitoring and managing status of accounts, financial exposure and premium collection; maintaining compliance with all internal and external underwriting guidelines and legal requirements; supporting the business planning and forecasting process; working with our colleagues in AXA XL's claims team to support and provide input on settlement of claims TEAMWORK: supporting team members through deals and day-to-day business issues; participation in round-table discussions on risk assessment; and providing leadership and training to junior colleagues EXECUTING UNDERWRITING STRATEGY: Achieve business unit performance goals; develop and manage underwriting strategies for growing our portfolio; identify, target and establish relationships with new clients, brokers, lawyers (whilst managing and developing existing relationships; and promoting the company's expertise by working with AXA XL colleagues and cross-marketing with other AXA XL lines You will report to Head of M&A and Title, UK and Lloyd's What you'll bring We're looking for someone who has these abilities and skills: Required Skills and Abilities: Experience of transactional liability insurance (either as a broker/underwriter or from a client or adviser perspective), demonstrating technical knowledge Either a qualified lawyer with experience of M&A (or other corporate transactional work) or alternatively other corporate experience working in a transaction-oriented role Influential negotiating skills and comfort working with legal documents Excellent organisation, communication and interpersonal skills, with the ability to work collaboratively in a fast paced environment with tight deadlines and deal time pressures Desired Skills and Abilities: Robust sales and marketing plus customer service skills, with a proven track record in development of effective business relationships with brokers and insureds Ability to develop and understand business processes, strategy and planning. Able to apply business understanding and/or management experience to set direction within the segment or function Ability to lead in accordance with AXA XL Core Values and Culture What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at
Real Estate Solicitor We are working with an established law firm in Reading that advises a strong client base across regional, national and international markets. The firm is seeking a real estate solicitor to join its property team, offering exposure to a broad range of high-quality matters. This is a great opportunity for a real estate solicitor looking to progress within a respected firm and an ideal move for a real estate solicitor focused on long-term development. The Firm The Real Estate Solicitor will join a firm who is a well-established and highly regarded practice with a strong presence in the South East, advising a diverse client base across regional, national and international markets. Known for its collaborative culture and high-quality work, the firm offers a supportive environment with clear opportunities for long-term development and progression. The Role The Real Estate team is one of the largest and most well-established practices in the South East outside London, known for delivering work of a City quality standard. The role will include: Handling a broad range of real estate matters, including acquisitions and disposals of individual assets and property portfolios. Advising on landlord and tenant matters across commercial property. Supporting work relating to planning, construction and property development projects. Assisting on property-related finance and transactional matters. Working closely with partners and senior lawyers on high-quality instructions. Managing files with a high level of autonomy while contributing to a collaborative team environment. The Real Estate Solicitor You will be a reliable and level-headed professional with a collaborative approach and strong attention to detail. The Real Estate Solicitor will have: A strong and consistent academic background, supported by a law degree and qualification as a solicitor in England and Wales. Around 2-4 years' PQE in real estate or commercial property, although candidates outside this range are also encouraged to apply. Strong IT and document production skills, with the ability to produce accurate, well-structured documentation to tight deadlines. Excellent organisational skills and attention to detail, with the ability to manage multiple matters simultaneously. A sharp and analytical approach to problem-solving, with experience supporting complex property transactions. Clear, professional communication skills, both written and verbal. A proactive and positive attitude, with the ability to work collaboratively within a team environment. In return ? Competitive Market Salary from 65,000 - 80,000 per annum (Dependant on experience) Health Care Parking Hybrid Working Pattern Excellent training, supervision and support Excellent Pension contribution If you are a Real Estate Solicitor and are considering your career options, please contact Paige Dent at Brandon James Law on (phone number removed) Ref: (phone number removed) Thames Valley/Law Firm/Regional/Real Estate/Solicitor
Jan 29, 2026
Full time
Real Estate Solicitor We are working with an established law firm in Reading that advises a strong client base across regional, national and international markets. The firm is seeking a real estate solicitor to join its property team, offering exposure to a broad range of high-quality matters. This is a great opportunity for a real estate solicitor looking to progress within a respected firm and an ideal move for a real estate solicitor focused on long-term development. The Firm The Real Estate Solicitor will join a firm who is a well-established and highly regarded practice with a strong presence in the South East, advising a diverse client base across regional, national and international markets. Known for its collaborative culture and high-quality work, the firm offers a supportive environment with clear opportunities for long-term development and progression. The Role The Real Estate team is one of the largest and most well-established practices in the South East outside London, known for delivering work of a City quality standard. The role will include: Handling a broad range of real estate matters, including acquisitions and disposals of individual assets and property portfolios. Advising on landlord and tenant matters across commercial property. Supporting work relating to planning, construction and property development projects. Assisting on property-related finance and transactional matters. Working closely with partners and senior lawyers on high-quality instructions. Managing files with a high level of autonomy while contributing to a collaborative team environment. The Real Estate Solicitor You will be a reliable and level-headed professional with a collaborative approach and strong attention to detail. The Real Estate Solicitor will have: A strong and consistent academic background, supported by a law degree and qualification as a solicitor in England and Wales. Around 2-4 years' PQE in real estate or commercial property, although candidates outside this range are also encouraged to apply. Strong IT and document production skills, with the ability to produce accurate, well-structured documentation to tight deadlines. Excellent organisational skills and attention to detail, with the ability to manage multiple matters simultaneously. A sharp and analytical approach to problem-solving, with experience supporting complex property transactions. Clear, professional communication skills, both written and verbal. A proactive and positive attitude, with the ability to work collaboratively within a team environment. In return ? Competitive Market Salary from 65,000 - 80,000 per annum (Dependant on experience) Health Care Parking Hybrid Working Pattern Excellent training, supervision and support Excellent Pension contribution If you are a Real Estate Solicitor and are considering your career options, please contact Paige Dent at Brandon James Law on (phone number removed) Ref: (phone number removed) Thames Valley/Law Firm/Regional/Real Estate/Solicitor
Job Type: Full-time From Mid-February Pay: starting from £28,000.00 per year Contract: Self-employed / Permanent Position Your own transport to and from work. Ability to work flexibly - weekdays, weekends, public and bank holidays, as required. Responsibilities You will act as the brand ambassador and representative for the company. In this role, you will report to the Operations team. You will be responsible for the smooth flow of all operational activities required for the hotel, providing support to the guests to ensure a pleasurable experience, overseeing maintenance related activities and handling any urgent requirements. You should have experience with managing property and people. You will need to be adept with working with technology - on computers and on phones. On-site team members: create shifts, ensure attendance; oversee daily rosters and ensure work is completed; ensure that billing hours match work performed; rosters to be shared with the remote team for final approval. Cleaning and Maintenance tasks: share weekly reports for all maintenance issues with status of resolution; proactively check the property for damage and oversee the fixing of small breakages before they become urgent (e.g., fix a crack before it becomes a large leakage); keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff; oversee maintenance and repairs in individual rooms and common areas; extract/prepare Check-out List for Housekeeping; oversee cleaning of the outside and public areas of the hotel and ensure they are prepared for the guests. Guest related responsibilities: respond to guests' complaints in a timely and professional manner and contact necessary staff to solve problems; ensure smooth check-in and check-out; manage special requests (such as birthday celebrations, engagement parties, etc.); encourage guests at check-out to book directly; encourage guests to leave a review for the service they received and notify the office if they do. Miscellaneous: ensure the overall safety and security of the hotel; inventory management; order supplies; understand Zeevou and our in-house technology; ensure compliance related to fire regulations, water management, metre reading, monthly check of key logs; ensure that the relevant certifications are in place regarding safety and regulation of the hotel. Requirements What you'll need? To be a self-starter, motivated by the excitement of delivering high levels of guest satisfaction, a can-do attitude and a sense of urgency that respects deadlines. To be commercially minded, creative, a problem solver and able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills. To be a motivator - someone who believes in the power of empowerment, building a Team and growing with them. To be a true people person - able to build natural rapport to drive sales and hit revenue targets, whilst delivering an excellent guest experience to our guests. To have worked within a similar role within the hospitality or events sector; a hotel or venue of a four-star, boutique style standard or similar. To hold a personal license and have been a Designated Premises Supervisor at a previous property / venue. To be very organised with an ability to juggle several priorities at the same time. Excellent written and verbal communications skills; an ability to clearly communicate with Team, Senior Leadership within the company, guests and suppliers. Experience of event related IT systems and processes and Microsoft products. An ability to clearly communicate requirements with our suppliers and third parties who help to create our guest experiences. To be resilient, able to keep a cool head when challenging times arise and to prioritise. Your own transport to and from work. Ability to work flexibly - weekdays, weekends, public and bank holidays, as required. If you are passionate about hospitality, possess strong leadership abilities, and are ready to take on the challenges of managing a vibrant venue, we would love to hear from you. Experience: Hospitality: 5 years (preferred) Customer service: 5 years (preferred) Management: 5 years (preferred) Licence/Certification: Driving Licence (required)
Jan 29, 2026
Full time
Job Type: Full-time From Mid-February Pay: starting from £28,000.00 per year Contract: Self-employed / Permanent Position Your own transport to and from work. Ability to work flexibly - weekdays, weekends, public and bank holidays, as required. Responsibilities You will act as the brand ambassador and representative for the company. In this role, you will report to the Operations team. You will be responsible for the smooth flow of all operational activities required for the hotel, providing support to the guests to ensure a pleasurable experience, overseeing maintenance related activities and handling any urgent requirements. You should have experience with managing property and people. You will need to be adept with working with technology - on computers and on phones. On-site team members: create shifts, ensure attendance; oversee daily rosters and ensure work is completed; ensure that billing hours match work performed; rosters to be shared with the remote team for final approval. Cleaning and Maintenance tasks: share weekly reports for all maintenance issues with status of resolution; proactively check the property for damage and oversee the fixing of small breakages before they become urgent (e.g., fix a crack before it becomes a large leakage); keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff; oversee maintenance and repairs in individual rooms and common areas; extract/prepare Check-out List for Housekeeping; oversee cleaning of the outside and public areas of the hotel and ensure they are prepared for the guests. Guest related responsibilities: respond to guests' complaints in a timely and professional manner and contact necessary staff to solve problems; ensure smooth check-in and check-out; manage special requests (such as birthday celebrations, engagement parties, etc.); encourage guests at check-out to book directly; encourage guests to leave a review for the service they received and notify the office if they do. Miscellaneous: ensure the overall safety and security of the hotel; inventory management; order supplies; understand Zeevou and our in-house technology; ensure compliance related to fire regulations, water management, metre reading, monthly check of key logs; ensure that the relevant certifications are in place regarding safety and regulation of the hotel. Requirements What you'll need? To be a self-starter, motivated by the excitement of delivering high levels of guest satisfaction, a can-do attitude and a sense of urgency that respects deadlines. To be commercially minded, creative, a problem solver and able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills. To be a motivator - someone who believes in the power of empowerment, building a Team and growing with them. To be a true people person - able to build natural rapport to drive sales and hit revenue targets, whilst delivering an excellent guest experience to our guests. To have worked within a similar role within the hospitality or events sector; a hotel or venue of a four-star, boutique style standard or similar. To hold a personal license and have been a Designated Premises Supervisor at a previous property / venue. To be very organised with an ability to juggle several priorities at the same time. Excellent written and verbal communications skills; an ability to clearly communicate with Team, Senior Leadership within the company, guests and suppliers. Experience of event related IT systems and processes and Microsoft products. An ability to clearly communicate requirements with our suppliers and third parties who help to create our guest experiences. To be resilient, able to keep a cool head when challenging times arise and to prioritise. Your own transport to and from work. Ability to work flexibly - weekdays, weekends, public and bank holidays, as required. If you are passionate about hospitality, possess strong leadership abilities, and are ready to take on the challenges of managing a vibrant venue, we would love to hear from you. Experience: Hospitality: 5 years (preferred) Customer service: 5 years (preferred) Management: 5 years (preferred) Licence/Certification: Driving Licence (required)
The UK & Ireland Wholesale Casualty is a team of 6 experienced London Market Underwriters with a reputation as a market of choice in the UK&I wholesale space. The portfolio consists of Employer's Liability, Public / Products / Pollution Liability and Contractors' All Risks / mobile plant and equipment. Appetite is broad and includes contractors, construction, general engineering and manufacturing, life science and products liability driven business written across both Lloyds & Company platforms. Our expertise encompasses Delegated Authority, Facility & Open Market business. It will be important to be visible and approachable to brokers and coverholders alike. Effective verbal and written communication skills, along with collaborative behaviour will be essential to the role. This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime. What you'll be doing This is an exciting role for someone who wants to be part of a greener, more sustainable future; who can marry technical knowledge with adaptive underwriting whilst still delivering profit. What will your essential responsibilities include? Underwrite, manage and service a renewal book and produce new business in accordance with business unit goals. Negotiate with producers within the limits of delegated authority and in accordance with established underwriting standards to achieve profit objectives. Promote the company's expertise by participating in industry conferences and events while regularly conducting and taking leadership roles in client and broker meetings to educate on risk. Support the business planning and forecasting process; monitor financial exposure within outlined limits; monitor premium income to ensure it remains within set limits. Maintain awareness of all claims advised while supporting and providing input on settlement of claims. Underwriting within Group rules & guidelines. Effective engagement with brokers, ensuring relationship growth and a good flow of new business. Accountability for underwriting results of the cost centre; contributing to overall strategy and financial planning. Collaborating with colleagues from wider AXA XL, cross selling where appropriate. You will report to the Head of London Wholesale Casualty, UK & Ireland. What you'll bring We're looking for someone who has these abilities and skills: A technical underwriting background in Wholesale Casualty Analytical Skills - Visualize, gather information, articulate, analyze and solve complex problems. Industry Knowledge - Understanding of the insurance industry and specific product portfolios to positively impact the underwriting business. Ability to respond to a changing environment with flexibility and innovation. Ability to work well solo, as well as part of a team Excellent interpersonal skills and collegiate behaviour. Inquisitive, innovative mindset, with the imagination to develop new products or find solutions for emerging risks. Commercially astute. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at
Jan 29, 2026
Full time
The UK & Ireland Wholesale Casualty is a team of 6 experienced London Market Underwriters with a reputation as a market of choice in the UK&I wholesale space. The portfolio consists of Employer's Liability, Public / Products / Pollution Liability and Contractors' All Risks / mobile plant and equipment. Appetite is broad and includes contractors, construction, general engineering and manufacturing, life science and products liability driven business written across both Lloyds & Company platforms. Our expertise encompasses Delegated Authority, Facility & Open Market business. It will be important to be visible and approachable to brokers and coverholders alike. Effective verbal and written communication skills, along with collaborative behaviour will be essential to the role. This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime. What you'll be doing This is an exciting role for someone who wants to be part of a greener, more sustainable future; who can marry technical knowledge with adaptive underwriting whilst still delivering profit. What will your essential responsibilities include? Underwrite, manage and service a renewal book and produce new business in accordance with business unit goals. Negotiate with producers within the limits of delegated authority and in accordance with established underwriting standards to achieve profit objectives. Promote the company's expertise by participating in industry conferences and events while regularly conducting and taking leadership roles in client and broker meetings to educate on risk. Support the business planning and forecasting process; monitor financial exposure within outlined limits; monitor premium income to ensure it remains within set limits. Maintain awareness of all claims advised while supporting and providing input on settlement of claims. Underwriting within Group rules & guidelines. Effective engagement with brokers, ensuring relationship growth and a good flow of new business. Accountability for underwriting results of the cost centre; contributing to overall strategy and financial planning. Collaborating with colleagues from wider AXA XL, cross selling where appropriate. You will report to the Head of London Wholesale Casualty, UK & Ireland. What you'll bring We're looking for someone who has these abilities and skills: A technical underwriting background in Wholesale Casualty Analytical Skills - Visualize, gather information, articulate, analyze and solve complex problems. Industry Knowledge - Understanding of the insurance industry and specific product portfolios to positively impact the underwriting business. Ability to respond to a changing environment with flexibility and innovation. Ability to work well solo, as well as part of a team Excellent interpersonal skills and collegiate behaviour. Inquisitive, innovative mindset, with the imagination to develop new products or find solutions for emerging risks. Commercially astute. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at
AXA XL is an Equal Opportunity Employer. London, UK At AXA XL we offer more than 30 lines of business across Property, Casualty and Specialty risk, insuring companies with most complex risks across different territories. As we look to the future, our desire is to continue growing to ensure we are meeting the needs of all our clients, of all business types and size. The Energy Risk Consultant helps to execute the risk consulting strategy for the Energy line of business, aiming at optimising: Value added support to the risk carrier (risk knowledge, risk selection, loss reduction) for the profitability of insured business, Risk Consulting services to client as part of the payer to partner strategy (Risk Consulting value proposition & offers, development of a stream of earnings from Risk Consulting services to clients) AXA XL's culture of profitable growth is at the core of our underwriting ethos, and the primary driver of both strategic and day-to-day decisions. As an extensive global business, we take pride in teamwork, underwriting excellence, discipline, and the implementation of consistent underwriting and risk consulting standards and practices. We aim to consistently outperform the competition and attract the best talent by being the employer of choice in the markets we operate in. As a Senior Energy Risk Consultant, you will embody these values and be responsible for the delivery of outstanding Risk services to both Underwriters and clients. This role is considered both a technical and market/customer-facing position, supporting the Global Energy Leader to build a robust market and client profile. What you'll be doing What will your essential responsibilities include? Your role will be to advise Underwriters on industry specific risks and support clients with Risk Consulting services and technical assistance. You will visit client sites to evaluate location and industry specific risks and report your findings in a structured way back to underwriting, the client and wider insurance market. You will assist in the deployment of Energy Risk Consulting technical standards, liaising with the Energy technical manager. You will assist in the creation of a portfolio of innovative and added value Risk Consulting offers for our clients in conjunction with the innovation & development team. You will be working closely with AXA XL's Energy Transition Centre of Excellence, providing them with insights into industry trends, emerging issues and technical information pertinent to transitioning to a decarbonized economy. You will help the Underwriting team to enhance their risk knowledge, select profitable clients and reduce losses. You will be sharing your knowledge and expertise with colleagues who are interested in learning about Energy and Powergen. You will be working with our local claims team helping them to better understand the losses we incur. Your in-depth industry knowledge is key for this support. You will report to the Risk Consulting Head of UK with a dotted line to the Risk Consulting Energy Leader. What you'll bring We're looking for someone who has these abilities and skills: Required Skills and Abilities: You have a degree in an energy engineering field or in mechanical, process or chemical engineering. You have worked in the Energy Industry and have significant experience in Power Generation processes (operation, maintenance or engineering positions), or have worked in an equivalent risk consulting position. You are used to working autonomously, you are curious and a highly motivated self-starter, you have good relationship skills and are a great team player. You are available for travel (including overseas) when required. You are fluent in English - other languages are a plus. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid size companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at
Jan 29, 2026
Full time
AXA XL is an Equal Opportunity Employer. London, UK At AXA XL we offer more than 30 lines of business across Property, Casualty and Specialty risk, insuring companies with most complex risks across different territories. As we look to the future, our desire is to continue growing to ensure we are meeting the needs of all our clients, of all business types and size. The Energy Risk Consultant helps to execute the risk consulting strategy for the Energy line of business, aiming at optimising: Value added support to the risk carrier (risk knowledge, risk selection, loss reduction) for the profitability of insured business, Risk Consulting services to client as part of the payer to partner strategy (Risk Consulting value proposition & offers, development of a stream of earnings from Risk Consulting services to clients) AXA XL's culture of profitable growth is at the core of our underwriting ethos, and the primary driver of both strategic and day-to-day decisions. As an extensive global business, we take pride in teamwork, underwriting excellence, discipline, and the implementation of consistent underwriting and risk consulting standards and practices. We aim to consistently outperform the competition and attract the best talent by being the employer of choice in the markets we operate in. As a Senior Energy Risk Consultant, you will embody these values and be responsible for the delivery of outstanding Risk services to both Underwriters and clients. This role is considered both a technical and market/customer-facing position, supporting the Global Energy Leader to build a robust market and client profile. What you'll be doing What will your essential responsibilities include? Your role will be to advise Underwriters on industry specific risks and support clients with Risk Consulting services and technical assistance. You will visit client sites to evaluate location and industry specific risks and report your findings in a structured way back to underwriting, the client and wider insurance market. You will assist in the deployment of Energy Risk Consulting technical standards, liaising with the Energy technical manager. You will assist in the creation of a portfolio of innovative and added value Risk Consulting offers for our clients in conjunction with the innovation & development team. You will be working closely with AXA XL's Energy Transition Centre of Excellence, providing them with insights into industry trends, emerging issues and technical information pertinent to transitioning to a decarbonized economy. You will help the Underwriting team to enhance their risk knowledge, select profitable clients and reduce losses. You will be sharing your knowledge and expertise with colleagues who are interested in learning about Energy and Powergen. You will be working with our local claims team helping them to better understand the losses we incur. Your in-depth industry knowledge is key for this support. You will report to the Risk Consulting Head of UK with a dotted line to the Risk Consulting Energy Leader. What you'll bring We're looking for someone who has these abilities and skills: Required Skills and Abilities: You have a degree in an energy engineering field or in mechanical, process or chemical engineering. You have worked in the Energy Industry and have significant experience in Power Generation processes (operation, maintenance or engineering positions), or have worked in an equivalent risk consulting position. You are used to working autonomously, you are curious and a highly motivated self-starter, you have good relationship skills and are a great team player. You are available for travel (including overseas) when required. You are fluent in English - other languages are a plus. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid size companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at
Position: Apprentice Account Assistant Location: Head Office - EWS - 8 Kings Court, Newcomen Way, Colchester, CO4 9RA Working Hours: Monday Friday, 9am-5:30pm Salary: £15,600 per annum. About EWS Property Management: Formed in 1990, EWS Property Management provide residential management services across the East of England click apply for full job details
Jan 29, 2026
Full time
Position: Apprentice Account Assistant Location: Head Office - EWS - 8 Kings Court, Newcomen Way, Colchester, CO4 9RA Working Hours: Monday Friday, 9am-5:30pm Salary: £15,600 per annum. About EWS Property Management: Formed in 1990, EWS Property Management provide residential management services across the East of England click apply for full job details
JOB SUMMARY Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand's standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and associates and provides a return on investment to the owner and Marriott International. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR CORE WORK ACTIVITIES Managing Profitability Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. Analyzes service issues and identifies trends. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Works with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals Monitors Rooms operations sales performance against budget. Reviews reports and financial statements to determine Rooms operations performance against budget. Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams Champions the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams. Develops systems to enable associates to understand guest satisfaction results. Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. Responds to and handles guest problems and complaints. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. Ensures associates are treated fairly and equitably. Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). Fosters associate commitment to providing excellent service, participates in daily stand up meetings and models desired service behaviors in all interactions with guests and associates. Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Solicits associate feedback, utilizes an "open door policy" and reviews associate satisfaction results to identify and address associate problems or concerns. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Champions change, ensures brand and regional business initiatives are implemented and communicates follow up actions to team as necessary. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Jan 29, 2026
Full time
JOB SUMMARY Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand's standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and associates and provides a return on investment to the owner and Marriott International. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR CORE WORK ACTIVITIES Managing Profitability Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. Analyzes service issues and identifies trends. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Works with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals Monitors Rooms operations sales performance against budget. Reviews reports and financial statements to determine Rooms operations performance against budget. Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams Champions the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams. Develops systems to enable associates to understand guest satisfaction results. Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. Responds to and handles guest problems and complaints. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. Ensures associates are treated fairly and equitably. Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). Fosters associate commitment to providing excellent service, participates in daily stand up meetings and models desired service behaviors in all interactions with guests and associates. Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Solicits associate feedback, utilizes an "open door policy" and reviews associate satisfaction results to identify and address associate problems or concerns. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Champions change, ensures brand and regional business initiatives are implemented and communicates follow up actions to team as necessary. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Rare opportunity to work as an In-house Property Solicitor Join a global business in West Yorkshire About Our Client The client is a technology and telecoms business with offices in West Yorkshire, close to Bradford. They offer great training and support and this is a rare opportunity to work In-house advising the business on Commercial Property matters. Job Description The In-house Property Solicitor will work on a range of work including; Providing legal advice and guidance on property matters, including leases, data centres and telecoms matters. Draft, review, and negotiate property-related contracts and agreements. Work closely with the Head of Property and wider In-house function. Assist with risk management related to the organisation's property portfolio. The Successful Applicant The successful In-house Property Solicitor should have / be; A Commercial Property Solicitor likely to be between 1- 5 years PQE Proven ability to manage property transactions. Experience in lease renewals Attention to detail and excellent organisational abilities. What's on Offer Competitive salary of £60,000 to £65,000 per annum. Generous pension contribution of 8%. Access to private health care benefits. Free on-site parking facilities. Hybrid working arrangement to support work-life balance. Opportunities for professional growth within the Technology & Telecoms industry. If you're ready to take the next step in your legal career and make an impact as an In-house Property Solicitor, we encourage you to apply today!
Jan 28, 2026
Full time
Rare opportunity to work as an In-house Property Solicitor Join a global business in West Yorkshire About Our Client The client is a technology and telecoms business with offices in West Yorkshire, close to Bradford. They offer great training and support and this is a rare opportunity to work In-house advising the business on Commercial Property matters. Job Description The In-house Property Solicitor will work on a range of work including; Providing legal advice and guidance on property matters, including leases, data centres and telecoms matters. Draft, review, and negotiate property-related contracts and agreements. Work closely with the Head of Property and wider In-house function. Assist with risk management related to the organisation's property portfolio. The Successful Applicant The successful In-house Property Solicitor should have / be; A Commercial Property Solicitor likely to be between 1- 5 years PQE Proven ability to manage property transactions. Experience in lease renewals Attention to detail and excellent organisational abilities. What's on Offer Competitive salary of £60,000 to £65,000 per annum. Generous pension contribution of 8%. Access to private health care benefits. Free on-site parking facilities. Hybrid working arrangement to support work-life balance. Opportunities for professional growth within the Technology & Telecoms industry. If you're ready to take the next step in your legal career and make an impact as an In-house Property Solicitor, we encourage you to apply today!
Job Description: Head of Operations We are seeking a dynamic and experienced Head of Operations to lead our operational strategy and oversee the daily functions of our organisation. This pivotal role requires a strong leader with a proven track record in management and supervising teams. The ideal candidate will possess exceptional organisational skills and the ability to drive efficiency while fostering a positive workplace culture. Purpose of the Head of Operations Job: To lead the strategic and operational delivery of housing management, support services, and asset management. This role ensures high-quality customer service, safe and well-maintained homes, compliance with regulations, and effective management of housing stock. Head of Operations Key Responsibilities Lead and deliver housing, support and asset management strategies in line with IHL s objectives. Ensure high-quality tenancy and estate management, including lettings, arrears, ASB and resident engagement. Oversee supported housing and independent living services, ensuring safeguarding, compliance and person-centred support. Ensure compliance with housing regulation, health and safety legislation and sector best practice. Lead, develop and manage multidisciplinary teams across housing, support and property services. Act as the internal lead for health and safety and liaise with external regulators as required. Prepare reports for the Board and senior leadership team. Work with Finance on rent and service charge setting, ensuring full cost recovery. Collaborate with Development to ensure operational readiness for new property handovers. Develop and oversee effective rent arrears and income management approaches. Leadership & People Management Recruit, lead, motivate and develop teams to deliver high-quality services aligned with IHL values. Carry out regular one-to-ones, appraisals and performance management, identifying training and development needs. Manage employee relations matters including performance, absence, grievance and disciplinary processes. Embed health and safety policies and promote a safe, positive working environment. Head of Operations General Demonstrate IHL s values of being Creative, Passionate and Caring in all aspects of the role. Deliver excellent customer service to residents, colleagues and external stakeholders. Take a continuous improvement approach, working in partnership with customers and contributing to service development. Head of Operations Education, Skills & Experience Head of Operations Essential Minimum of three years leadership experience within social housing, asset management or a related sector Strong knowledge of housing law, tenancy management and relevant regulatory frameworks Proven experience managing budgets, contracts and multi-disciplinary, geographically dispersed teams Commitment to resident engagement and delivering high-quality services Strong leadership, communication and problem-solving skills Ability to manage multiple priorities and work effectively under pressure Willingness to travel across the organisation s operational area, with hybrid working and occasional out-of-hours cover as required Desirable Professional qualification in a relevant field NEBOSH qualification (or willingness to work towards) Experience working with local authorities, contract delivery and performance monitoring Experience supporting individuals with higher or complex housing needs Head of Operations Additional Information Job type: Full-time Location: In person (with travel as required) Expected start date: 01/03/2026 Benefits Company pension Employee discount On-site parking Work Location: In person Expected start date: 01/03/2026
Jan 28, 2026
Full time
Job Description: Head of Operations We are seeking a dynamic and experienced Head of Operations to lead our operational strategy and oversee the daily functions of our organisation. This pivotal role requires a strong leader with a proven track record in management and supervising teams. The ideal candidate will possess exceptional organisational skills and the ability to drive efficiency while fostering a positive workplace culture. Purpose of the Head of Operations Job: To lead the strategic and operational delivery of housing management, support services, and asset management. This role ensures high-quality customer service, safe and well-maintained homes, compliance with regulations, and effective management of housing stock. Head of Operations Key Responsibilities Lead and deliver housing, support and asset management strategies in line with IHL s objectives. Ensure high-quality tenancy and estate management, including lettings, arrears, ASB and resident engagement. Oversee supported housing and independent living services, ensuring safeguarding, compliance and person-centred support. Ensure compliance with housing regulation, health and safety legislation and sector best practice. Lead, develop and manage multidisciplinary teams across housing, support and property services. Act as the internal lead for health and safety and liaise with external regulators as required. Prepare reports for the Board and senior leadership team. Work with Finance on rent and service charge setting, ensuring full cost recovery. Collaborate with Development to ensure operational readiness for new property handovers. Develop and oversee effective rent arrears and income management approaches. Leadership & People Management Recruit, lead, motivate and develop teams to deliver high-quality services aligned with IHL values. Carry out regular one-to-ones, appraisals and performance management, identifying training and development needs. Manage employee relations matters including performance, absence, grievance and disciplinary processes. Embed health and safety policies and promote a safe, positive working environment. Head of Operations General Demonstrate IHL s values of being Creative, Passionate and Caring in all aspects of the role. Deliver excellent customer service to residents, colleagues and external stakeholders. Take a continuous improvement approach, working in partnership with customers and contributing to service development. Head of Operations Education, Skills & Experience Head of Operations Essential Minimum of three years leadership experience within social housing, asset management or a related sector Strong knowledge of housing law, tenancy management and relevant regulatory frameworks Proven experience managing budgets, contracts and multi-disciplinary, geographically dispersed teams Commitment to resident engagement and delivering high-quality services Strong leadership, communication and problem-solving skills Ability to manage multiple priorities and work effectively under pressure Willingness to travel across the organisation s operational area, with hybrid working and occasional out-of-hours cover as required Desirable Professional qualification in a relevant field NEBOSH qualification (or willingness to work towards) Experience working with local authorities, contract delivery and performance monitoring Experience supporting individuals with higher or complex housing needs Head of Operations Additional Information Job type: Full-time Location: In person (with travel as required) Expected start date: 01/03/2026 Benefits Company pension Employee discount On-site parking Work Location: In person Expected start date: 01/03/2026
Head of Surveying and Minor Works (Surveying, ADR & Legal Disrepair) Hackney Council Repairs & Maintenance Climate, Homes & Economy Directorate Salary: £70,860 - £78,860 (Inclusive of Market Supplement) Goodman Masson is delighted to be partnering with Hackney Council to recruit a Head of Surveying and Minor Works, a senior leadership role driving standards, compliance, and resident-focused service delivery in one of London s most dynamic boroughs. This is a key role leading the Council s surveying function and its Legal Disrepair and ADR service, ensuring that homes are safe, compliant, and well-maintained while minimising disrepair liability and safeguarding the Council s legal and financial position. You will oversee a team of area surveying managers and the Legal Disrepair/ADR Manager, providing strong technical leadership, strategic direction, and operational oversight across complex caseloads. You will lead the management of all legal disrepair matters, working closely with legal teams, contractors, and internal partners to reduce risk, improve case outcomes, and strengthen early intervention. A core responsibility includes establishing robust processes to address damp and mould, ensuring effective investigation, timely resolution, and compliance with Awaab s Law. As the technical lead for surveying, you will oversee defect diagnosis, property inspections, quality assurance, and compliance with building regulations and safety standards. You will develop clear policies, streamlined systems, and accurate reporting frameworks, ensuring a consistent and high-quality approach across all localities. The role also demands confident leadership, strong performance management, and a commitment to continuous improvement. You will mentor and develop your teams, support cultural transformation, and ensure services are delivered in line with Hackney s values of inclusion, accountability, and openness. You will be a key voice in resident engagement, representing the service at internal and external forums, contributing to locality planning, and ensuring residents are well-informed and supported throughout the repairs and disrepair process. We are seeking: • Senior leadership experience in surveying, legal disrepair or complex housing repairs services • Strong technical surveying expertise with advanced defect diagnosis skills • In-depth knowledge of disrepair legislation and risk mitigation • Experience managing damp and mould cases and delivering compliance with legal frameworks • Proven ability to lead and develop multidisciplinary teams • Strong communication and stakeholder management skills, including experience working with legal professionals • Financial awareness and experience managing budgets and contractor performance • Commitment to delivering equitable, resident-focused services This is a rare opportunity to lead a high-profile service area with real impact on residents safety, wellbeing, and housing quality across Hackney.
Jan 28, 2026
Full time
Head of Surveying and Minor Works (Surveying, ADR & Legal Disrepair) Hackney Council Repairs & Maintenance Climate, Homes & Economy Directorate Salary: £70,860 - £78,860 (Inclusive of Market Supplement) Goodman Masson is delighted to be partnering with Hackney Council to recruit a Head of Surveying and Minor Works, a senior leadership role driving standards, compliance, and resident-focused service delivery in one of London s most dynamic boroughs. This is a key role leading the Council s surveying function and its Legal Disrepair and ADR service, ensuring that homes are safe, compliant, and well-maintained while minimising disrepair liability and safeguarding the Council s legal and financial position. You will oversee a team of area surveying managers and the Legal Disrepair/ADR Manager, providing strong technical leadership, strategic direction, and operational oversight across complex caseloads. You will lead the management of all legal disrepair matters, working closely with legal teams, contractors, and internal partners to reduce risk, improve case outcomes, and strengthen early intervention. A core responsibility includes establishing robust processes to address damp and mould, ensuring effective investigation, timely resolution, and compliance with Awaab s Law. As the technical lead for surveying, you will oversee defect diagnosis, property inspections, quality assurance, and compliance with building regulations and safety standards. You will develop clear policies, streamlined systems, and accurate reporting frameworks, ensuring a consistent and high-quality approach across all localities. The role also demands confident leadership, strong performance management, and a commitment to continuous improvement. You will mentor and develop your teams, support cultural transformation, and ensure services are delivered in line with Hackney s values of inclusion, accountability, and openness. You will be a key voice in resident engagement, representing the service at internal and external forums, contributing to locality planning, and ensuring residents are well-informed and supported throughout the repairs and disrepair process. We are seeking: • Senior leadership experience in surveying, legal disrepair or complex housing repairs services • Strong technical surveying expertise with advanced defect diagnosis skills • In-depth knowledge of disrepair legislation and risk mitigation • Experience managing damp and mould cases and delivering compliance with legal frameworks • Proven ability to lead and develop multidisciplinary teams • Strong communication and stakeholder management skills, including experience working with legal professionals • Financial awareness and experience managing budgets and contractor performance • Commitment to delivering equitable, resident-focused services This is a rare opportunity to lead a high-profile service area with real impact on residents safety, wellbeing, and housing quality across Hackney.
Mid-Senior Interior Designer Job in SW London A Mid-Senior level Interior Designer job is now available with a long-standing and award-winning interior design practice based in London. The studio is a top 100 House & Garden design firm focused primarily on residential and hospitality interiors in the UK and overseas. The successful candidate will bring creative flair, technical proficiency, and a collaborative spirit to the design team. Established for over 45 years, our client has a world-renowned sense of style that appeals to both a contemporary and traditional market. Their globally recognised brand includes internationally distributed fabric and wallpaper collections as well as impeccably executed interiors worldwide. They are now looking for a proactive Interior Designer to join them and work closely with senior designers and the Head of Interior Design to deliver commercial residential projects from concept through to installation. Role & Responsibilities Managing day-to-day studio operations, including supplies, IT coordination, and general maintenance Contribute to the creative development of design concepts and presentations Prepare mood boards, colour schemes, and FF&E proposals in line with project briefs Assist with sourcing fabrics, finishes, and materials Produce and revise drawings, layouts, and detailed joinery designs using AutoCAD Create and manage FF&E schedules and specifications Liaise with suppliers and workshops to ensure accuracy of production and timely delivery Attend site meetings, coordinate with contractors, and assist in resolving design queries Support with on-site installations and styling as required Work closely with the senior team to ensure projects are delivered on time and within budget Prepare client presentations and assist in documentation for approvals Communicate with clients, suppliers, and consultants Maintain sample libraries and supplier contacts Support junior team members and interns with day-to-day project tasks. Required Skills & Experience Minimum 4 years' experience in a high-end interior design studio Excellent knowledge of FF&E, bespoke joinery, and material sourcing Strong creative and technical skills with proficiency in AutoCAD, Adobe Creative Suite, and Estimac (or equivalent) Confidence managing multiple project elements simultaneously Strong organisational skills with meticulous attention to detail A collaborative and adaptable approach with excellent communication skills. What you get back Salary of 42,000 - 50,000 DOE Holidays: 28 including BH. Apply If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies. In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website. Referral Did you know we run a referral scheme? We pay a 1000 referral bonus if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest. Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period. See website for full terms & conditions. Mid -Senior Interior Designer Job in SW London - Your Property Recruitment Specialists (Job Ref: (phone number removed
Jan 28, 2026
Full time
Mid-Senior Interior Designer Job in SW London A Mid-Senior level Interior Designer job is now available with a long-standing and award-winning interior design practice based in London. The studio is a top 100 House & Garden design firm focused primarily on residential and hospitality interiors in the UK and overseas. The successful candidate will bring creative flair, technical proficiency, and a collaborative spirit to the design team. Established for over 45 years, our client has a world-renowned sense of style that appeals to both a contemporary and traditional market. Their globally recognised brand includes internationally distributed fabric and wallpaper collections as well as impeccably executed interiors worldwide. They are now looking for a proactive Interior Designer to join them and work closely with senior designers and the Head of Interior Design to deliver commercial residential projects from concept through to installation. Role & Responsibilities Managing day-to-day studio operations, including supplies, IT coordination, and general maintenance Contribute to the creative development of design concepts and presentations Prepare mood boards, colour schemes, and FF&E proposals in line with project briefs Assist with sourcing fabrics, finishes, and materials Produce and revise drawings, layouts, and detailed joinery designs using AutoCAD Create and manage FF&E schedules and specifications Liaise with suppliers and workshops to ensure accuracy of production and timely delivery Attend site meetings, coordinate with contractors, and assist in resolving design queries Support with on-site installations and styling as required Work closely with the senior team to ensure projects are delivered on time and within budget Prepare client presentations and assist in documentation for approvals Communicate with clients, suppliers, and consultants Maintain sample libraries and supplier contacts Support junior team members and interns with day-to-day project tasks. Required Skills & Experience Minimum 4 years' experience in a high-end interior design studio Excellent knowledge of FF&E, bespoke joinery, and material sourcing Strong creative and technical skills with proficiency in AutoCAD, Adobe Creative Suite, and Estimac (or equivalent) Confidence managing multiple project elements simultaneously Strong organisational skills with meticulous attention to detail A collaborative and adaptable approach with excellent communication skills. What you get back Salary of 42,000 - 50,000 DOE Holidays: 28 including BH. Apply If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies. In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website. Referral Did you know we run a referral scheme? We pay a 1000 referral bonus if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest. Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period. See website for full terms & conditions. Mid -Senior Interior Designer Job in SW London - Your Property Recruitment Specialists (Job Ref: (phone number removed
