Hitachi Vantara Corporation
Cheadle, Staffordshire
About Us Hitachi Rail is driving the Mobility Transition - helping every passenger, customer and community enjoy the benefits of more connected, seamless and sustainable transport. Our mission is to deliver superior, original technology and products for mobility projects around the world. Our products are designed to make sustainable mobility a reality across all areas of the global railway sector. Hitachi Rail values Wa (Harmony), Makoto (Sincerity), and Kaitakusha - Seishin (Pioneering Spirit). We empower employees to contribute to society through the development and delivery of technology and products that power sustainable connectivity. General Engineering Apprenticeship Location: Cheadle, Greater Manchester This apprenticeship will develop your skills in both systems design and hardware engineering. You will rotate between disciplines and be responsible for the production of designs, design estimates, design programs and design work packages for bids, services and projects, as well as the design and implementation of engineering solutions in accordance with programme and product requirements. Key responsibilities Develop your understanding of Engineering through structured learning and on-the-job training Deliver tasks on time and to the required quality Work as a team-player asking for guidance and direction where necessary Develop knowledge and skills within the engineering discipline Effectively communicate engineering issues related to own tasks Degree Apprenticeship Programme Through our degree apprenticeship, you will be getting to understand engineering from the ground up with the help of one of the biggest and best names in the industry. As an Engineering Apprentice, you will be studying towards a BEng in Railway Engineering at Sheffield Hallam University. The Railway Engineering course is designed to meet the increasing demand for transport engineering professionals requiring technical skills in sustainable, integrated and intelligent rail infrastructure and rail systems. Graduates will be able to design, build, operate and manage the interfaces characterising existing and new railways and infrastructure. Who we are looking for We are looking for enthusiastic individuals who are motivated, committed and keen to learn. A self-starter who can manage their time, show initiative and has a genuine interest in engineering and Hitachi Rail. Successful candidates will show self-discipline and an aspiration to achieve a degree qualification. Entry Requirements A Level BBB including Mathematics and/or Physical Sciences (120 UCAS points) or; BTEC National Diploma DDM, including Level 3 Mathematics and Physical Sciences (128 UCAS points) or; EAL Technical Extended Diploma in Engineering Technologies, D, including Further Engineering Mathematics; and other options relevant to Electrical, Mechanical or Civil engineering or; Access to HE qualifications with 24 Distinctions and 21 Merits, with at least half the course in Mathematics and Physical Science subjects (122 UCAS points) or; Equivalent level 3 qualifications worth 120 UCAS points and including Mathematics and Physical Sciences Applicants must hold 5 GCSEs A-C including Maths and English or equivalent (reformed GCSEs grade 4 or above). Closing date: Our applications will close at 11.59pm on Sunday 29th March 2026, this is the only time we will be accepting applications this year. The successful candidate must, by the start of the employment, have permission to work in the UK. Our commitment We are committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you will have a myriad of opportunities within our diverse, global organisation. Flexibility Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer. We would be delighted if you would be one of our followers at Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the UK Government website.
About Us Hitachi Rail is driving the Mobility Transition - helping every passenger, customer and community enjoy the benefits of more connected, seamless and sustainable transport. Our mission is to deliver superior, original technology and products for mobility projects around the world. Our products are designed to make sustainable mobility a reality across all areas of the global railway sector. Hitachi Rail values Wa (Harmony), Makoto (Sincerity), and Kaitakusha - Seishin (Pioneering Spirit). We empower employees to contribute to society through the development and delivery of technology and products that power sustainable connectivity. General Engineering Apprenticeship Location: Cheadle, Greater Manchester This apprenticeship will develop your skills in both systems design and hardware engineering. You will rotate between disciplines and be responsible for the production of designs, design estimates, design programs and design work packages for bids, services and projects, as well as the design and implementation of engineering solutions in accordance with programme and product requirements. Key responsibilities Develop your understanding of Engineering through structured learning and on-the-job training Deliver tasks on time and to the required quality Work as a team-player asking for guidance and direction where necessary Develop knowledge and skills within the engineering discipline Effectively communicate engineering issues related to own tasks Degree Apprenticeship Programme Through our degree apprenticeship, you will be getting to understand engineering from the ground up with the help of one of the biggest and best names in the industry. As an Engineering Apprentice, you will be studying towards a BEng in Railway Engineering at Sheffield Hallam University. The Railway Engineering course is designed to meet the increasing demand for transport engineering professionals requiring technical skills in sustainable, integrated and intelligent rail infrastructure and rail systems. Graduates will be able to design, build, operate and manage the interfaces characterising existing and new railways and infrastructure. Who we are looking for We are looking for enthusiastic individuals who are motivated, committed and keen to learn. A self-starter who can manage their time, show initiative and has a genuine interest in engineering and Hitachi Rail. Successful candidates will show self-discipline and an aspiration to achieve a degree qualification. Entry Requirements A Level BBB including Mathematics and/or Physical Sciences (120 UCAS points) or; BTEC National Diploma DDM, including Level 3 Mathematics and Physical Sciences (128 UCAS points) or; EAL Technical Extended Diploma in Engineering Technologies, D, including Further Engineering Mathematics; and other options relevant to Electrical, Mechanical or Civil engineering or; Access to HE qualifications with 24 Distinctions and 21 Merits, with at least half the course in Mathematics and Physical Science subjects (122 UCAS points) or; Equivalent level 3 qualifications worth 120 UCAS points and including Mathematics and Physical Sciences Applicants must hold 5 GCSEs A-C including Maths and English or equivalent (reformed GCSEs grade 4 or above). Closing date: Our applications will close at 11.59pm on Sunday 29th March 2026, this is the only time we will be accepting applications this year. The successful candidate must, by the start of the employment, have permission to work in the UK. Our commitment We are committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you will have a myriad of opportunities within our diverse, global organisation. Flexibility Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer. We would be delighted if you would be one of our followers at Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the UK Government website.
Matchtech
Stirling, Stirlingshire
We are innovative If you're innovative, we'll have a lot in common. We like to do things differently, but not for the sake of it. The Plant, Protection and Control Engineer plays a vital role within the design team. You will be responsible for the design delivery of substation plant, equipment, and protection systems across a whole range of electrical infrastructures as well as new connection projects in both the distribution and transmission sectors. You will be responsible for the detailed design and procurement of substation plant including, switchgear, power transformers, voltage control equipment, protection systems, protective relays, connectors, busbars, SCADA based telemetry, as well as all the associated substation build activities throughout the lifecycle of the project. Your primary role is to ensure substation infrastructure is correctly identified and procured, in a timely manner. You will achieve this ensuring the detailed preparation and delivery of functional specifications, equipment schedules and associated scheme drawings. You'll provide ongoing technical support and advice on procurement of plant and equipment, by liaising directly with suppliers and manufacturers, to order plant and equipment, as per client specification and approved designs. Here are some of the activities you will get involved with Responsible for assessing client project requirements and producing detailed plant and equipment and protection specifications. Creating appropriate system designs ensuring compliance with applicable specifications and tender documentation, coordination with manufactures and suppliers. Assist with tendering activities and provide regular technical guidance for any proposed schemes, as may be required. Prepare site layouts and schematics, for multi-staged substations construction build projects. Manage external plant and equipment manufacturers, design consultants, and oversee designs outputs to ensure compatibility with the electro-technical requirements. Liaise with internal and external design team, clients, manufacturers, and consultancies to produce accurate designs within timescales indicated and in line with deliverables. Produce detailed electrical control and protection schematic drawings for construction of large electrical infrastructure schemes. Produce electro-technical drawings, plant and material procurement lists, and wiring diagrams for control for protection and control systems. Preparation of functional specifications and providing advice on procurement of plant and equipment and liaising with manufacturers to order plants as per client specification. Be able to produce detailed specifications for high voltage plant, equipment and ancillary plant and equipment associated with high voltage substations. Review equipment manufacturers' proposals and liaise with equipment manufacturers to ensure equipment suitability is in line with the proposed design. Production of equipment schedules in line with relevant IEC, DNO, ENA, IDNO and client-based specifications. Development and review of single line diagrams, P&C block diagrams, & connection diagrams. Production of AC and DC schematic drawings, control and protection, cable block diagrams, SCADA and multicore cable and termination schedules. Relay setting calculations for 11kV, 33kV, 132kV and above 132kV voltage levels including Transmission Lines, Transformers, Busbars, Bus-couplers and Bus-Sections etc. IED/Numerical Protection Relay LEDs, Binary Input, Binary Output and PSL/CFC configurations for Siemens Siprotec-5/Reyrolle, GE Micom and ABB etc. make manufacturers. 110VDC Battery Loading Calculations. CT/VT sizing calculations and adequacy check. To maintain an electro-technical and commercial dialogue with suppliers and customer. Take responsibility for ensuring good technical documentation management and change control. We would love to hear from you if you can demonstrate A proficient understanding of electricity industry & regulatory standards, policies, and their application to the role. A good understanding of electrical plant, transformer, protection, relays and control and construction disciplines and current ENA, BS and IEC electrotechnical engineering standards, to ensure full application and compliance requirements can be achieved. A strong electrical knowledge within the contestable and non-contestable connections sides of the market and should be able to demonstrate a proven track record working within projects such as substation construction, cabling, overhead lines, while being fully conversant with working on switchgear, protection, control and major designs of electrical plant including transformers. Good knowledge of power systems, renewable energy and protection design at all voltages. Ability to take a brief scope of works and assist in producing a detailed design based on appropriate standards. Be able to prepare single-line diagrams for multi staged substations construction projects. A relevant degree or equivalent experience. Our Company Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment. Benefits In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
We are innovative If you're innovative, we'll have a lot in common. We like to do things differently, but not for the sake of it. The Plant, Protection and Control Engineer plays a vital role within the design team. You will be responsible for the design delivery of substation plant, equipment, and protection systems across a whole range of electrical infrastructures as well as new connection projects in both the distribution and transmission sectors. You will be responsible for the detailed design and procurement of substation plant including, switchgear, power transformers, voltage control equipment, protection systems, protective relays, connectors, busbars, SCADA based telemetry, as well as all the associated substation build activities throughout the lifecycle of the project. Your primary role is to ensure substation infrastructure is correctly identified and procured, in a timely manner. You will achieve this ensuring the detailed preparation and delivery of functional specifications, equipment schedules and associated scheme drawings. You'll provide ongoing technical support and advice on procurement of plant and equipment, by liaising directly with suppliers and manufacturers, to order plant and equipment, as per client specification and approved designs. Here are some of the activities you will get involved with Responsible for assessing client project requirements and producing detailed plant and equipment and protection specifications. Creating appropriate system designs ensuring compliance with applicable specifications and tender documentation, coordination with manufactures and suppliers. Assist with tendering activities and provide regular technical guidance for any proposed schemes, as may be required. Prepare site layouts and schematics, for multi-staged substations construction build projects. Manage external plant and equipment manufacturers, design consultants, and oversee designs outputs to ensure compatibility with the electro-technical requirements. Liaise with internal and external design team, clients, manufacturers, and consultancies to produce accurate designs within timescales indicated and in line with deliverables. Produce detailed electrical control and protection schematic drawings for construction of large electrical infrastructure schemes. Produce electro-technical drawings, plant and material procurement lists, and wiring diagrams for control for protection and control systems. Preparation of functional specifications and providing advice on procurement of plant and equipment and liaising with manufacturers to order plants as per client specification. Be able to produce detailed specifications for high voltage plant, equipment and ancillary plant and equipment associated with high voltage substations. Review equipment manufacturers' proposals and liaise with equipment manufacturers to ensure equipment suitability is in line with the proposed design. Production of equipment schedules in line with relevant IEC, DNO, ENA, IDNO and client-based specifications. Development and review of single line diagrams, P&C block diagrams, & connection diagrams. Production of AC and DC schematic drawings, control and protection, cable block diagrams, SCADA and multicore cable and termination schedules. Relay setting calculations for 11kV, 33kV, 132kV and above 132kV voltage levels including Transmission Lines, Transformers, Busbars, Bus-couplers and Bus-Sections etc. IED/Numerical Protection Relay LEDs, Binary Input, Binary Output and PSL/CFC configurations for Siemens Siprotec-5/Reyrolle, GE Micom and ABB etc. make manufacturers. 110VDC Battery Loading Calculations. CT/VT sizing calculations and adequacy check. To maintain an electro-technical and commercial dialogue with suppliers and customer. Take responsibility for ensuring good technical documentation management and change control. We would love to hear from you if you can demonstrate A proficient understanding of electricity industry & regulatory standards, policies, and their application to the role. A good understanding of electrical plant, transformer, protection, relays and control and construction disciplines and current ENA, BS and IEC electrotechnical engineering standards, to ensure full application and compliance requirements can be achieved. A strong electrical knowledge within the contestable and non-contestable connections sides of the market and should be able to demonstrate a proven track record working within projects such as substation construction, cabling, overhead lines, while being fully conversant with working on switchgear, protection, control and major designs of electrical plant including transformers. Good knowledge of power systems, renewable energy and protection design at all voltages. Ability to take a brief scope of works and assist in producing a detailed design based on appropriate standards. Be able to prepare single-line diagrams for multi staged substations construction projects. A relevant degree or equivalent experience. Our Company Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment. Benefits In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
Hitachi Automotive Systems Americas, Inc.
.Head of Operations page is loaded Head of Operationslocations: Remote - Staffordshire, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R Location: Remote - Staffordshire, United Kingdom Job ID: R Date Posted: 2026-02-19 Company Name: HITACHI ENERGY UK LIMITED Profession (Job Category): Project/Program Management Job Schedule: Full time Remote: Yes Job Description: The Opportunity As the Head of Operations, you will be a senior leader within the UK Service Business Management Team, responsible for shaping and delivering the operational strategy across a diverse and complex portfolio. You will lead multidisciplinary teams including Project Managers, Project Planners, Quantity Surveyors, Contract Management specialists, and our expanding Switchgear Delivery team-ensuring project excellence nationwide.In this pivotal role, you will balance strategic direction with operational oversight, ensuring that all projects are delivered safely, efficiently, and commercially. You will cultivate a culture of high performance, accountability, collaboration, and continuous improvement to strengthen the organisation's service delivery capability. Please note we are unable to provide visa support on this position. How you'll make an impact Provide senior leadership and oversight for a broad portfolio of Transmission & Distribution upgrade projects across the UK, owning the full delivery lifecycle from planning and procurement to commissioning and close-out. Drive a proactive, industry leading safety culture , working to continuously elevate behavioural safety, compliance, and operational maturity. Deliver operational excellence , ensuring all projects achieve or exceed schedule, cost, quality, and customer satisfaction objectives. Shape and implement operational strategy , contributing to long term planning, policy development, process improvement, and service integration across the business. Lead financial and resource planning , developing action plans to optimise performance, manage cost, and ensure efficient use of staffing and capability. Ensure operational governance, assurance, and compliance , overseeing quality, responsiveness, and performance standards while initiating corrective action when required. Prepare and present operational and financial reporting , including monthly, quarterly, and annual KPIs for senior leadership. Act as a visible safety leader , reinforcing safe systems of work, engaging teams on site visits, and promoting accountability across all operational functions. Lead structured monthly project reviews , ensuring transparency, ownership, and clear mitigation planning around risks, issues, and opportunities. Own workforce planning and capability management , forecasting resource needs and playing a key role in recruitment, succession planning, and professional development. Strengthen cross business collaboration , aligning activities with other business units, ensuring effective knowledge sharing, and embedding lessons learned into future programmes. Your Background Extensive experience in senior Operations and/or Project Management leadership roles within a complex, technical, or engineering focused environment. Strong understanding of Field Service operations, with the ability to manage and differentiate between project based and field based delivery streams. Proven people leader with a strong track record of motivating, mentoring, and developing technical and operational teams. Highly developed organisational, strategic planning, and decision making skills, with experience driving operational transformation or large scale change. Strong knowledge of legislation and requirements related to utility assets, site health & safety, CDM, and environmental compliance. Experience within the electrical distribution, T&D, or similar industry with significant exposure to HV/EHV equipment, site operations, and safety critical environments. Thorough knowledge of CDM regulations and associated duties. NEBOSH or equivalent HSE qualification (desirable). SAP experience (Project Cockpit, project cost analysis, ROC) preferred. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference.Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
.Head of Operations page is loaded Head of Operationslocations: Remote - Staffordshire, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R Location: Remote - Staffordshire, United Kingdom Job ID: R Date Posted: 2026-02-19 Company Name: HITACHI ENERGY UK LIMITED Profession (Job Category): Project/Program Management Job Schedule: Full time Remote: Yes Job Description: The Opportunity As the Head of Operations, you will be a senior leader within the UK Service Business Management Team, responsible for shaping and delivering the operational strategy across a diverse and complex portfolio. You will lead multidisciplinary teams including Project Managers, Project Planners, Quantity Surveyors, Contract Management specialists, and our expanding Switchgear Delivery team-ensuring project excellence nationwide.In this pivotal role, you will balance strategic direction with operational oversight, ensuring that all projects are delivered safely, efficiently, and commercially. You will cultivate a culture of high performance, accountability, collaboration, and continuous improvement to strengthen the organisation's service delivery capability. Please note we are unable to provide visa support on this position. How you'll make an impact Provide senior leadership and oversight for a broad portfolio of Transmission & Distribution upgrade projects across the UK, owning the full delivery lifecycle from planning and procurement to commissioning and close-out. Drive a proactive, industry leading safety culture , working to continuously elevate behavioural safety, compliance, and operational maturity. Deliver operational excellence , ensuring all projects achieve or exceed schedule, cost, quality, and customer satisfaction objectives. Shape and implement operational strategy , contributing to long term planning, policy development, process improvement, and service integration across the business. Lead financial and resource planning , developing action plans to optimise performance, manage cost, and ensure efficient use of staffing and capability. Ensure operational governance, assurance, and compliance , overseeing quality, responsiveness, and performance standards while initiating corrective action when required. Prepare and present operational and financial reporting , including monthly, quarterly, and annual KPIs for senior leadership. Act as a visible safety leader , reinforcing safe systems of work, engaging teams on site visits, and promoting accountability across all operational functions. Lead structured monthly project reviews , ensuring transparency, ownership, and clear mitigation planning around risks, issues, and opportunities. Own workforce planning and capability management , forecasting resource needs and playing a key role in recruitment, succession planning, and professional development. Strengthen cross business collaboration , aligning activities with other business units, ensuring effective knowledge sharing, and embedding lessons learned into future programmes. Your Background Extensive experience in senior Operations and/or Project Management leadership roles within a complex, technical, or engineering focused environment. Strong understanding of Field Service operations, with the ability to manage and differentiate between project based and field based delivery streams. Proven people leader with a strong track record of motivating, mentoring, and developing technical and operational teams. Highly developed organisational, strategic planning, and decision making skills, with experience driving operational transformation or large scale change. Strong knowledge of legislation and requirements related to utility assets, site health & safety, CDM, and environmental compliance. Experience within the electrical distribution, T&D, or similar industry with significant exposure to HV/EHV equipment, site operations, and safety critical environments. Thorough knowledge of CDM regulations and associated duties. NEBOSH or equivalent HSE qualification (desirable). SAP experience (Project Cockpit, project cost analysis, ROC) preferred. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference.Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
Infinity
Manchester, Lancashire
Location: Flexible: Reigate or Manchester area Job type: Full time Working Pattern: Hybrid 4.5 day working week (Half day Fridays) About Infinity We are building the next generation of call intelligence and AI-driven insight platforms. Over the next three years, our focus is on evolving from a strong analytics foundation into an outcome-driven, API-first platform that embeds intelligence directly into customer workflows. This is an opportunity to join us at a pivotal stage. You'll help shape both how we build and what we build, working on systems that process high-volume, high-value data and increasingly leverage AI and automation to deliver measurable customer and business outcomes. We value pragmatic engineering, clear thinking, and continuous learning. Our teams are small, autonomous, and outcome-focused, with a strong emphasis on quality, ownership, and collaboration. We are entering our next growth phase - investing in AI-powered platform scalability, operational excellence and maturity, and cost-efficient growth to support our long-term strategy and enterprise ambitions. The Role As Head of DevOps, you will lead Infinity's cloud, infrastructure, and platform reliability functions, ensuring that our systems are secure, scalable, observable, and continuously deployable. You will shape and execute the DevOps and Platform Engineering strategy, enabling high-velocity software delivery with best-in-class automation, observability, and DORA-driven performance metrics. Reporting to the CTO, you will manage a small but high-impact team of two DevOps/SRE Engineers, working closely with the other teams within the Product & Engineering (P&E) organisation to build the next-generation operational foundation for Infinity's AI-driven SaaS platform. About You This should include the 4 to 5 key Infinity behaviours needed for the role eg: To succeed in Infinity and this role you need to be able to work smart, hard and with a positive energy. You work at pace always looking for ways to improve things and with an eye on the results. You are a creative thinker who dares to do things differently. Being a team player is essential. In Infinity that means being open, honest, consistent and fair and contributing to a sense of purpose and positive team morale. Key Responsibilities Strategy & Leadership Define and execute Infinity's DevOps and Platform Engineering roadmap aligned with product and engineering strategy. Lead and mentor two DevOps/SRE Engineers, developing a culture of automation, reliability, and continuous improvement. Drive adoption of DORA metrics (Deployment Frequency, Lead Time for Change, MTTR, Change Failure Rate) as core operational KPIs. Partner with the Head of Engineering and CTO to set and deliver uptime, scalability, and efficiency objectives. Infrastructure & Cloud Management Own the design, governance, and optimisation of AWS-based infrastructure, ensuring scalability, cost efficiency, and resilience. Champion Infrastructure as Code (IaC) using Terraform and Puppet for environment provisioning, configuration, and compliance automation. Lead the management and optimisation of serverless and event-driven architectures, leveraging AWS Lambda, API Gateway, and related services. Oversee cloud cost management, performance tuning, and disaster recovery planning. CI/CD & Automation Oversee the design and continuous improvement of CI/CD pipelines (GitHub Actions) to ensure rapid, low-risk deployments. Embed automated testing, code quality gates, and policy-as-code enforcement. Implement progressive delivery techniques such as blue/green and canary deployments to reduce risk. Integrate DevSecOps practices, automating security scanning, dependency management, and compliance checks. Observability, Reliability & Incident Management Establish and maintain platform-wide observability through dashboards, alerts, SLOs, SLIs, and SLAs. Use modern observability stacks (e.g. Prometheus, Grafana, Datadog, ELK) for proactive monitoring and root cause analysis. Lead post-incident reviews and ensure continuous improvement through robust RCA and feedback loops. Own and report on service reliability metrics (availability, latency, throughput, error rates) to leadership. Security, Compliance & Governance Ensure DevOps practices uphold ISO 27001, PCI-DSS, GDPR, and other relevant compliance standards. Oversee secrets management, identity and access controls, and vulnerability scanning across environments. Partner with the Head of Engineering to ensure continuous compliance and audit readiness. Embed DevSecOps principles to automate compliance validation and shift security left in the development lifecycle. Collaboration & Reporting Collaborate with the other teams within the P&E organisation, including Product, Solutions, Data, Engineering and Quality, to ensure smooth integration between development, deployment, and operations. Provide regular operational reports on uptime, incident performance, DORA metrics, and infrastructure efficiency. Work closely with the Head of Engineering on roadmap alignment, capacity planning, and continuous improvement initiatives. Key Competencies & Experience 7+ years' experience in DevOps, SRE, or infrastructure roles, including 3+ years in a leadership or senior technical capacity. Proven expertise in AWS (Lambda, EC2, RDS, S3, CloudWatch, Route53) and IaC (Terraform, Puppet, or Pulumi). Strong knowledge of CI/CD tooling, observability stacks, and cloud security best practices. Demonstrated experience applying DORA metrics and improving delivery performance. Deep understanding of network security, identity management, and compliance frameworks (ISO 27001, PCI-DSS, SOC2, GDPR). Excellent collaboration, communication, and problem-solving skills, with a mindset for automation and continuous improvement. Desirable Experience supporting AI/ML or real-time analytics workloads. AWS Certified DevOps Engineer, or equivalent certification. Experience within MarTech, call-tracking, or voice analytics SaaS environments. Prior involvement in ISO 27001 and PCI-DSS certification or audit evidence processes. Benefits you can enjoy 4.5 day working week (Half day every Friday- 1pm finish) 25 days holiday (with the option to buy up to an additional 5 days per year) Private single medical insurance Employee Assistance Programme Life Assurance (4x Salary) Enhanced Maternity and Paternity Pay Tech Scheme Loan (of up to £2,000 per year) Ride to Work Scheme Season Ticket Loan Dedicated annual company and team social budget At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We're an equal opportunities employer. That means we'll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don't see any of your personal details when we review your application. At Infinity, we don't treat our hiring process as a box ticking exercise and we're just as interested in team fit as we are technical fit. So, even if you don't meet all the requirements listed in one of our vacancies, get in touch with us anyway because we'd love to hear from you
Location: Flexible: Reigate or Manchester area Job type: Full time Working Pattern: Hybrid 4.5 day working week (Half day Fridays) About Infinity We are building the next generation of call intelligence and AI-driven insight platforms. Over the next three years, our focus is on evolving from a strong analytics foundation into an outcome-driven, API-first platform that embeds intelligence directly into customer workflows. This is an opportunity to join us at a pivotal stage. You'll help shape both how we build and what we build, working on systems that process high-volume, high-value data and increasingly leverage AI and automation to deliver measurable customer and business outcomes. We value pragmatic engineering, clear thinking, and continuous learning. Our teams are small, autonomous, and outcome-focused, with a strong emphasis on quality, ownership, and collaboration. We are entering our next growth phase - investing in AI-powered platform scalability, operational excellence and maturity, and cost-efficient growth to support our long-term strategy and enterprise ambitions. The Role As Head of DevOps, you will lead Infinity's cloud, infrastructure, and platform reliability functions, ensuring that our systems are secure, scalable, observable, and continuously deployable. You will shape and execute the DevOps and Platform Engineering strategy, enabling high-velocity software delivery with best-in-class automation, observability, and DORA-driven performance metrics. Reporting to the CTO, you will manage a small but high-impact team of two DevOps/SRE Engineers, working closely with the other teams within the Product & Engineering (P&E) organisation to build the next-generation operational foundation for Infinity's AI-driven SaaS platform. About You This should include the 4 to 5 key Infinity behaviours needed for the role eg: To succeed in Infinity and this role you need to be able to work smart, hard and with a positive energy. You work at pace always looking for ways to improve things and with an eye on the results. You are a creative thinker who dares to do things differently. Being a team player is essential. In Infinity that means being open, honest, consistent and fair and contributing to a sense of purpose and positive team morale. Key Responsibilities Strategy & Leadership Define and execute Infinity's DevOps and Platform Engineering roadmap aligned with product and engineering strategy. Lead and mentor two DevOps/SRE Engineers, developing a culture of automation, reliability, and continuous improvement. Drive adoption of DORA metrics (Deployment Frequency, Lead Time for Change, MTTR, Change Failure Rate) as core operational KPIs. Partner with the Head of Engineering and CTO to set and deliver uptime, scalability, and efficiency objectives. Infrastructure & Cloud Management Own the design, governance, and optimisation of AWS-based infrastructure, ensuring scalability, cost efficiency, and resilience. Champion Infrastructure as Code (IaC) using Terraform and Puppet for environment provisioning, configuration, and compliance automation. Lead the management and optimisation of serverless and event-driven architectures, leveraging AWS Lambda, API Gateway, and related services. Oversee cloud cost management, performance tuning, and disaster recovery planning. CI/CD & Automation Oversee the design and continuous improvement of CI/CD pipelines (GitHub Actions) to ensure rapid, low-risk deployments. Embed automated testing, code quality gates, and policy-as-code enforcement. Implement progressive delivery techniques such as blue/green and canary deployments to reduce risk. Integrate DevSecOps practices, automating security scanning, dependency management, and compliance checks. Observability, Reliability & Incident Management Establish and maintain platform-wide observability through dashboards, alerts, SLOs, SLIs, and SLAs. Use modern observability stacks (e.g. Prometheus, Grafana, Datadog, ELK) for proactive monitoring and root cause analysis. Lead post-incident reviews and ensure continuous improvement through robust RCA and feedback loops. Own and report on service reliability metrics (availability, latency, throughput, error rates) to leadership. Security, Compliance & Governance Ensure DevOps practices uphold ISO 27001, PCI-DSS, GDPR, and other relevant compliance standards. Oversee secrets management, identity and access controls, and vulnerability scanning across environments. Partner with the Head of Engineering to ensure continuous compliance and audit readiness. Embed DevSecOps principles to automate compliance validation and shift security left in the development lifecycle. Collaboration & Reporting Collaborate with the other teams within the P&E organisation, including Product, Solutions, Data, Engineering and Quality, to ensure smooth integration between development, deployment, and operations. Provide regular operational reports on uptime, incident performance, DORA metrics, and infrastructure efficiency. Work closely with the Head of Engineering on roadmap alignment, capacity planning, and continuous improvement initiatives. Key Competencies & Experience 7+ years' experience in DevOps, SRE, or infrastructure roles, including 3+ years in a leadership or senior technical capacity. Proven expertise in AWS (Lambda, EC2, RDS, S3, CloudWatch, Route53) and IaC (Terraform, Puppet, or Pulumi). Strong knowledge of CI/CD tooling, observability stacks, and cloud security best practices. Demonstrated experience applying DORA metrics and improving delivery performance. Deep understanding of network security, identity management, and compliance frameworks (ISO 27001, PCI-DSS, SOC2, GDPR). Excellent collaboration, communication, and problem-solving skills, with a mindset for automation and continuous improvement. Desirable Experience supporting AI/ML or real-time analytics workloads. AWS Certified DevOps Engineer, or equivalent certification. Experience within MarTech, call-tracking, or voice analytics SaaS environments. Prior involvement in ISO 27001 and PCI-DSS certification or audit evidence processes. Benefits you can enjoy 4.5 day working week (Half day every Friday- 1pm finish) 25 days holiday (with the option to buy up to an additional 5 days per year) Private single medical insurance Employee Assistance Programme Life Assurance (4x Salary) Enhanced Maternity and Paternity Pay Tech Scheme Loan (of up to £2,000 per year) Ride to Work Scheme Season Ticket Loan Dedicated annual company and team social budget At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We're an equal opportunities employer. That means we'll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don't see any of your personal details when we review your application. At Infinity, we don't treat our hiring process as a box ticking exercise and we're just as interested in team fit as we are technical fit. So, even if you don't meet all the requirements listed in one of our vacancies, get in touch with us anyway because we'd love to hear from you
