The Front Office and Digital Guild defines and drives the capabilities needed to design, deliver, and evolve digital and customer-facing solutions. The Guild brings together talent across digital, user experience, portals, customer journeys, and front-office tooling to enable a product-aligned operating model, maintain high customer impact, and foster a culture of collaboration and continuous improvement. As Head of Front Office and Digital Guild, you'll lead the strategy and execution for the guild in AXA UKI. You'll shape the guild's vision, structure, and operating model; oversee workforce planning, capability development, and budget; and champion engineering excellence, customer-first thinking, and cross-functional delivery at scale. You'll also cultivate a vibrant, connected community of professionals across digital channels and front-office platforms. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Define the vision, structure, and operating model for the Front Office and Digital Guild in line with AXA's strategic technology goals. Lead workforce planning, recruitment, and onboarding to build a high-performing, diverse, and future-ready guild. Manage clear career pathways, learning programmes, and development plans for guild members. Oversee resource allocation, ensuring the right skills are deployed to initiatives while managing capacity across domains. Build a strong community identity within the guild, promoting collaboration, engagement, and continuous improvement. Act as a technical leader across digital and front-office platforms, championing innovation, engineering best practices, and customer-first thinking. Define and maintain knowledge management practices to share reusable components, patterns, and lessons learned. Own the guild's budget and resource plans, ensuring investments align to capability development and delivery needs. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Extensive experience across digital, customer-facing technology, or front-office platforms, with leadership experience in complex, cross-functional environments. Proven ability to build and lead capability teams across technology, design, or delivery domains. Strong knowledge of digital channels, customer experience platforms, front-office tooling, and integration with core systems. Skilled in workforce planning, capacity management, and resource modelling. Experience creating and managing development frameworks, learning pathways, and coaching programmes. Effective communicator and collaborator, with a track record of stakeholder engagement across business and IT. Comfortable managing budgets, influencing resource decisions, and advocating for investment in people and capability. Passionate about community building, knowledge sharing, a culture of continuous learning and improvement. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private medical cover 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.
Nov 27, 2025
Full time
The Front Office and Digital Guild defines and drives the capabilities needed to design, deliver, and evolve digital and customer-facing solutions. The Guild brings together talent across digital, user experience, portals, customer journeys, and front-office tooling to enable a product-aligned operating model, maintain high customer impact, and foster a culture of collaboration and continuous improvement. As Head of Front Office and Digital Guild, you'll lead the strategy and execution for the guild in AXA UKI. You'll shape the guild's vision, structure, and operating model; oversee workforce planning, capability development, and budget; and champion engineering excellence, customer-first thinking, and cross-functional delivery at scale. You'll also cultivate a vibrant, connected community of professionals across digital channels and front-office platforms. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Define the vision, structure, and operating model for the Front Office and Digital Guild in line with AXA's strategic technology goals. Lead workforce planning, recruitment, and onboarding to build a high-performing, diverse, and future-ready guild. Manage clear career pathways, learning programmes, and development plans for guild members. Oversee resource allocation, ensuring the right skills are deployed to initiatives while managing capacity across domains. Build a strong community identity within the guild, promoting collaboration, engagement, and continuous improvement. Act as a technical leader across digital and front-office platforms, championing innovation, engineering best practices, and customer-first thinking. Define and maintain knowledge management practices to share reusable components, patterns, and lessons learned. Own the guild's budget and resource plans, ensuring investments align to capability development and delivery needs. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Extensive experience across digital, customer-facing technology, or front-office platforms, with leadership experience in complex, cross-functional environments. Proven ability to build and lead capability teams across technology, design, or delivery domains. Strong knowledge of digital channels, customer experience platforms, front-office tooling, and integration with core systems. Skilled in workforce planning, capacity management, and resource modelling. Experience creating and managing development frameworks, learning pathways, and coaching programmes. Effective communicator and collaborator, with a track record of stakeholder engagement across business and IT. Comfortable managing budgets, influencing resource decisions, and advocating for investment in people and capability. Passionate about community building, knowledge sharing, a culture of continuous learning and improvement. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private medical cover 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are: AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.
Overview Salary Basis Per annum Enhancements/Additional Payments 1 Saturday in 2 uplift Leave Entitlement 26 days Application Deadline 03/04/2025, 23:55 Anticipated Interview Date(s) TBC About the Borough In Sutton, there is much for us to be proud of both as a council and as a borough. This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ. Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment. All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough. We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton. This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family. Situated in Zone 5, Sutton is less than 30 minutes by train from central London, and south and south west London are easily accessible by public transport. There are 10 train stations which serve key neighbourhoods within the borough providing direct connections to London Victoria, London Bridge, London Blackfriars and St Pancras International. Sutton also has direct rail connections with Epsom, Dorking, Guildford and Horsham, as well as Wimbledon for an interchange with the London Underground and West Croydon for the London Overground. There's also an extensive road network which provides close and easy access to the M25 and M23. About the Role and our Ideal Candidate An exciting opportunity has arisen within Sutton Council's Cultural Services team for a Customer Service Officer with a focus on supporting our Heritage Service. Working closely under the direction of the Heritage Service, you will be responsible for delivering frontline objectives around service development, public engagement and volunteering, and the day-to-day management of Sutton's heritage buildings. You must be a team player and have excellent interpersonal skills to communicate with a diverse range of customers, volunteers, partner agencies and other council departments. You will be an ambassador for providing excellent customer care, as well as help to deliver events and activities that increase engagement. You will be required to handle customer information records in accordance with data protection and information governance procedures. You will need to be confident in using IT for your own work and in helping volunteers use IT specialist equipment, systems and software. You will make the heritage houses a welcoming and vibrant place that people want to use and enjoy. Flexibility is key as you will be asked to cover at any of the heritage houses across the borough, and shifts will include weekends. The role requires a degree of multi-tasking and working under pressure during busy times. This role is not a traditional customer service role and no two days are the same. A Heritage qualification or Heritage experience will be an advantage. Working pattern required is Every Thursday,Friday and alternative Saturdays About Us Sutton Council's Cultural Services is made up of a network of eight public libraries, three heritage houses and a year-round cultural programme for all ages. Cultural Services provide a key part of community life in Sutton, supporting everything from early years development, digital literacy and community activities, to study space, cultural celebrations and access to Council services. Sutton Council's Cultural Framework sets out the Council's ambition to expand cultural activity in Sutton, supporting the Borough's approach to developing place, economic growth and community cohesion. Our Offer To You As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. Employees have access to a wide range of benefits, some of which include: Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) General Council Flexi-time (Please note, this applies to roles at grades 1-9 only) Public Health Service Localised Flexi-time Scheme - accrual of up to 5 days per year Three volunteering days per year in Sutton Comprehensive learning and development programme Local and national discounts for shopping, eating out and leisure activities Interest free season ticket loans Local Government Pension Scheme Car parking scheme Bicycle loan facilities and cycle to work scheme Zip car scheme Free eye tests and contribution towards glasses Confidential wellbeing and counselling support Subsidised gym membership Application Process Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. To support our diversity agenda and reduce the risk of bias in our recruitment activities, our short listing process completely anonymises personal information that can identify job applicants e.g. name, title etc. Our hiring managers review and short list applications based on the information provided as part of your application as to how well you meet the requirements and criteria for the role, as outlined in the job profile. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. Additional Information We pride ourselves on being a diverse, inclusive and welcoming Borough and we aim to create a workforce which reflects the community we serve - the key highlights from our recent Equalities Workforce Report can be seen here. We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates, as these groups are currently under-represented in our workforce. As part of our Disability Confident Committed status, we guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda. The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking theGOV.UK website for right to work guidance. This opportunity is closed to applications.
Nov 26, 2025
Full time
Overview Salary Basis Per annum Enhancements/Additional Payments 1 Saturday in 2 uplift Leave Entitlement 26 days Application Deadline 03/04/2025, 23:55 Anticipated Interview Date(s) TBC About the Borough In Sutton, there is much for us to be proud of both as a council and as a borough. This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ. Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment. All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough. We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton. This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family. Situated in Zone 5, Sutton is less than 30 minutes by train from central London, and south and south west London are easily accessible by public transport. There are 10 train stations which serve key neighbourhoods within the borough providing direct connections to London Victoria, London Bridge, London Blackfriars and St Pancras International. Sutton also has direct rail connections with Epsom, Dorking, Guildford and Horsham, as well as Wimbledon for an interchange with the London Underground and West Croydon for the London Overground. There's also an extensive road network which provides close and easy access to the M25 and M23. About the Role and our Ideal Candidate An exciting opportunity has arisen within Sutton Council's Cultural Services team for a Customer Service Officer with a focus on supporting our Heritage Service. Working closely under the direction of the Heritage Service, you will be responsible for delivering frontline objectives around service development, public engagement and volunteering, and the day-to-day management of Sutton's heritage buildings. You must be a team player and have excellent interpersonal skills to communicate with a diverse range of customers, volunteers, partner agencies and other council departments. You will be an ambassador for providing excellent customer care, as well as help to deliver events and activities that increase engagement. You will be required to handle customer information records in accordance with data protection and information governance procedures. You will need to be confident in using IT for your own work and in helping volunteers use IT specialist equipment, systems and software. You will make the heritage houses a welcoming and vibrant place that people want to use and enjoy. Flexibility is key as you will be asked to cover at any of the heritage houses across the borough, and shifts will include weekends. The role requires a degree of multi-tasking and working under pressure during busy times. This role is not a traditional customer service role and no two days are the same. A Heritage qualification or Heritage experience will be an advantage. Working pattern required is Every Thursday,Friday and alternative Saturdays About Us Sutton Council's Cultural Services is made up of a network of eight public libraries, three heritage houses and a year-round cultural programme for all ages. Cultural Services provide a key part of community life in Sutton, supporting everything from early years development, digital literacy and community activities, to study space, cultural celebrations and access to Council services. Sutton Council's Cultural Framework sets out the Council's ambition to expand cultural activity in Sutton, supporting the Borough's approach to developing place, economic growth and community cohesion. Our Offer To You As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. Employees have access to a wide range of benefits, some of which include: Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) General Council Flexi-time (Please note, this applies to roles at grades 1-9 only) Public Health Service Localised Flexi-time Scheme - accrual of up to 5 days per year Three volunteering days per year in Sutton Comprehensive learning and development programme Local and national discounts for shopping, eating out and leisure activities Interest free season ticket loans Local Government Pension Scheme Car parking scheme Bicycle loan facilities and cycle to work scheme Zip car scheme Free eye tests and contribution towards glasses Confidential wellbeing and counselling support Subsidised gym membership Application Process Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. To support our diversity agenda and reduce the risk of bias in our recruitment activities, our short listing process completely anonymises personal information that can identify job applicants e.g. name, title etc. Our hiring managers review and short list applications based on the information provided as part of your application as to how well you meet the requirements and criteria for the role, as outlined in the job profile. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. Additional Information We pride ourselves on being a diverse, inclusive and welcoming Borough and we aim to create a workforce which reflects the community we serve - the key highlights from our recent Equalities Workforce Report can be seen here. We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates, as these groups are currently under-represented in our workforce. As part of our Disability Confident Committed status, we guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda. The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking theGOV.UK website for right to work guidance. This opportunity is closed to applications.
We're Nominet - a world leading domain name registry operating at the heart of the UK internet. While we're best known for running .UK domains, our DNS expertise also underpins critical internet infrastructure that government services, including the NHS, rely on. As a public benefit company, our work has a positive impact on society. We've donated millions to projects that use technology to improve people's lives and have committed to delivering £60m worth of support over the next three years. The Role Our HR Operations team is the engine room of the HR function, shaping every stage of the employee lifecycle - from onboarding to exit. We support our managers and people through well designed, intuitive processes that drive efficiency, automation, and self service. As HR Operations Partner, you'll combine data driven HR operations support with a focus on delivering an excellent employee experience. You'll take a continuous improvement approach, identifying opportunities to streamline how we work and make things simpler and smarter for our people. What You'll Be Doing You'll use your broad HR experience and deep knowledge of employment law to support effective people management across the employee lifecycle. With a commercial mindset, you'll offer practical, balanced advice that helps the business deliver through its people and strengthens overall performance. Working closely with managers and the wider HR team, you'll build trusted relationships and promote employee and manager self service. You'll also support the Head of HR Operations & Systems in developing our systems capability and improving how we work. About You You're a team player with a hands on, proactive approach. Friendly, reliable and discreet, you combine strong organisational and interpersonal skills with the confidence to challenge constructively when needed. Agile and adaptable, you're keen to build on your HR experience and grow towards a future HR Business Partner role. Must Haves Prior experience working in a HR function supporting second line level queries from employees and line managers to create a self service driven environment. Excellent assertive interpersonal and influencing skills with a background in collaborating with and coaching line managers, building their competence and confidence to effectively lead their teams. Experience of policy development, providing recommendations on amendments to existing policies and alignment with current employment law and future changes. Ability to interpret People data to provide useful and relevant insights. Ability to engage and coach line managers with complex People challenges. Effective communication and influencing skills, with the ability to build and maintain relationships with stakeholders across all levels and functions. Previous experience leading support for key life cycle activities e.g., Performance Review / Pay Review / Engagement Surveys and post survey action planning. Nice to Haves Change management capabilities with effective stakeholder management and engagement skills. Experience generating and delivering reporting and analytics (e.g., Excel analysis or Power BI). Experience of broader systems transformation or process improvement methodology. Working at Nominet Our Values We Make Things Happen We Pull Together We Bring A Positive Mindset We Keep It Simple Our people make things happen, but our values are our compass as a company, guiding our day to day work and building our culture. They reflect that we're strongest when we're proactive and pull together, while underlining the importance of a "glass half full" mindset and aiming to keep things simple for success. What We Offer Early Finish Friday - Working week of 34 hours with full time pay. (Finish at midday on Friday) 30 days of annual leave plus bank holidays, with the ability to purchase an additional 5 days Bupa private healthcare + Employee Assistance Programme Pension Scheme (matched up to 7%) Electric vehicle scheme with on site charging points Rewards platform with access to discounts at hundreds of shops, restaurants etc. Medicash discounts on routine healthcare including optical, dental and much more Diversity Statement We're passionate about creating a workplace where every individual is valued, respected, and empowered. Somewhere we can benefit from all forms of diversity and discover the true value in our differences. If there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Security Statement Nominet is committed to the safeguarding and welfare of the internet and expects all employees and volunteers to share this commitment by participating in the relevant security and screening processes. All roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles due to the nature of their work, will require additional security clearance. Nominet is unable to provide visa, sponsorship or relocation support at this time.
Nov 20, 2025
Full time
We're Nominet - a world leading domain name registry operating at the heart of the UK internet. While we're best known for running .UK domains, our DNS expertise also underpins critical internet infrastructure that government services, including the NHS, rely on. As a public benefit company, our work has a positive impact on society. We've donated millions to projects that use technology to improve people's lives and have committed to delivering £60m worth of support over the next three years. The Role Our HR Operations team is the engine room of the HR function, shaping every stage of the employee lifecycle - from onboarding to exit. We support our managers and people through well designed, intuitive processes that drive efficiency, automation, and self service. As HR Operations Partner, you'll combine data driven HR operations support with a focus on delivering an excellent employee experience. You'll take a continuous improvement approach, identifying opportunities to streamline how we work and make things simpler and smarter for our people. What You'll Be Doing You'll use your broad HR experience and deep knowledge of employment law to support effective people management across the employee lifecycle. With a commercial mindset, you'll offer practical, balanced advice that helps the business deliver through its people and strengthens overall performance. Working closely with managers and the wider HR team, you'll build trusted relationships and promote employee and manager self service. You'll also support the Head of HR Operations & Systems in developing our systems capability and improving how we work. About You You're a team player with a hands on, proactive approach. Friendly, reliable and discreet, you combine strong organisational and interpersonal skills with the confidence to challenge constructively when needed. Agile and adaptable, you're keen to build on your HR experience and grow towards a future HR Business Partner role. Must Haves Prior experience working in a HR function supporting second line level queries from employees and line managers to create a self service driven environment. Excellent assertive interpersonal and influencing skills with a background in collaborating with and coaching line managers, building their competence and confidence to effectively lead their teams. Experience of policy development, providing recommendations on amendments to existing policies and alignment with current employment law and future changes. Ability to interpret People data to provide useful and relevant insights. Ability to engage and coach line managers with complex People challenges. Effective communication and influencing skills, with the ability to build and maintain relationships with stakeholders across all levels and functions. Previous experience leading support for key life cycle activities e.g., Performance Review / Pay Review / Engagement Surveys and post survey action planning. Nice to Haves Change management capabilities with effective stakeholder management and engagement skills. Experience generating and delivering reporting and analytics (e.g., Excel analysis or Power BI). Experience of broader systems transformation or process improvement methodology. Working at Nominet Our Values We Make Things Happen We Pull Together We Bring A Positive Mindset We Keep It Simple Our people make things happen, but our values are our compass as a company, guiding our day to day work and building our culture. They reflect that we're strongest when we're proactive and pull together, while underlining the importance of a "glass half full" mindset and aiming to keep things simple for success. What We Offer Early Finish Friday - Working week of 34 hours with full time pay. (Finish at midday on Friday) 30 days of annual leave plus bank holidays, with the ability to purchase an additional 5 days Bupa private healthcare + Employee Assistance Programme Pension Scheme (matched up to 7%) Electric vehicle scheme with on site charging points Rewards platform with access to discounts at hundreds of shops, restaurants etc. Medicash discounts on routine healthcare including optical, dental and much more Diversity Statement We're passionate about creating a workplace where every individual is valued, respected, and empowered. Somewhere we can benefit from all forms of diversity and discover the true value in our differences. If there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Security Statement Nominet is committed to the safeguarding and welfare of the internet and expects all employees and volunteers to share this commitment by participating in the relevant security and screening processes. All roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles due to the nature of their work, will require additional security clearance. Nominet is unable to provide visa, sponsorship or relocation support at this time.
Job Description: # Customer Support Team Lead Gladstone Software is the leading supplier of leisure management software in the UK and Ireland, helping the leisure industry make the population fitter and healthier. With our innovative technology solutions, we support operators in delivering exceptional customer experiences across fitness, wellness and leisure services.Our Customer Support function plays a central role in achieving this mission. As we evolve our support operating model to meet the demands of SaaS delivery, automation and customer expectations, we are building high-performing teams driven by ownership, delivery and continuous improvement. WHAT YOU'LL BE DOING As a Customer Support Team Leader, you'll manage a blended team of Support Agents and lead the day-to-day operations of your team - focusing on SLA adherence, ownership, customer communication and continuous improvement.This is a delivery-focused leadership role requiring strong people management, operational discipline and a data-driven mindset. You'll support your team in resolving a wide range of cases - from quick queries to more complex escalations - and ensure every case is progressed, even when it leaves the core Support queue (e.g. R&D, Sales, Infrastructure).You'll play a key role in embedding outcome ownership, surfacing data-driven insights, exploring AI and automation opportunities and driving support excellence across your team. You will be an internal champion for the customer at all times. ROLE RESPONSIBILITIES Key Responsibilities: Lead a cross-functional team of Support Agents managing a blend of simple and complex customer tickets Own team performance against SLA compliance, backlog health, comms cadence and CSAT Ensure ticket ownership continues even when cases are escalated or sit in other queues - driving updates, chasing responses and maintaining customer confidence Oversee daily triage and case flow to ensure structured assignment and queue management Coach, mentor and support your team - including onboarding, performance management and development planning Use Salesforce views, reports and dashboards to manage performance, analyse trends and spot opportunities for continuous improvement Champion high-quality data - ensuring tickets are correctly categorised, notes are accurate and outcomes are measurable Collaborate with Product, Customer Success, R&D and Professional Services to resolve blockers and coordinate customer outcomes Support AI and automation initiatives - including creating or improving knowledge base content, macros and deflection tools Own key accounts or VIP customers from a support delivery perspective, ensuring service quality, comms cadence and proactive ticket management Contribute to team meetings, backlog reviews and cross-functional case reviews Encourage innovation and experimentation - staying open to new tools, workflows, and support strategies. Key Skills & Experience: Team leadership or senior agent experience in a software/SaaS support environment Strong operational understanding of case triage, SLA adherence and customer communications Experience using support platforms like Salesforce (or equivalent) Strong reporting and analytical skills - confident using ticket data to manage team performance and support decision-making Passion for customer experience, team coaching and cross-functional collaboration Technical literacy desirable (e.g. SQL, IIS, Azure awareness). Personal Attributes: Data-driven, outcome-oriented and highly organised Proactive, persistent and confident following up across teams Curious and open-minded - willing to experiment with AI, automation and smarter working methods Excellent communicator - able to engage technical and non-technical stakeholders Calm under pressure and able to juggle multiple demands Customer-first mindset and a natural team builder. DEMONSTRABLE PRE-REQUISITES Right to work in the UK Hybrid model: minimum 2 days per week in Wallingford. BENEFITS 25 days annual leave 10 days rolling sick plan, including extended illness pay Pension 5% EE and 4% ER (increases after 3 years to a max of 6%) Life Assurance 4x base salary Private Health Insurance Option to join the CSI Employee Share Purchase Scheme Personal Travel Insurance Cycle to Work scheme Electric/Hybrid Vehicle scheme Discounted gym membership Discounted high street retailer scheme. MUCH MORE THAN A BENEFIT Internal Learning & Development programmes Internal Mentor programme Employee Assistance Program (EAP) and Mental Health First Aiders to support you Jonas Europe & Jonas Global networking events (JABAs, GROW, JSA). Join communities, build networks and collaborate with your colleagues across the Global Group. OUR DEIB COMMITMENT Our people define us and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all. Come and be part of a team where your unique background and experiences are celebrated!We strongly encourage applications from candidates of all backgrounds, including those from underrepresented groups such as women, ethnic minorities, people with disabilities and LGBTQ+ individuals and we are committed to creating an interview and hiring process that is accessible and inclusive for everyone. FLEX WORKS CULTURE Here at Jonas Software UK & Europe, we see flexibility as a game-changer. We truly believe that working flexibly together helps to increase our innovation, growth and productivity, as well as supports our employees' wellbeing and helps to provide great places to work.For most roles, the following types of flexibility are usually possible: working location, number of hours/days worked, different start and finishing times, flexible lunch break arrangements, agreed core hours, flexible hours, an element of working from home, compressed hours.Many of our employees work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking. Business Unit: Gladstone Software Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
Nov 19, 2025
Full time
Job Description: # Customer Support Team Lead Gladstone Software is the leading supplier of leisure management software in the UK and Ireland, helping the leisure industry make the population fitter and healthier. With our innovative technology solutions, we support operators in delivering exceptional customer experiences across fitness, wellness and leisure services.Our Customer Support function plays a central role in achieving this mission. As we evolve our support operating model to meet the demands of SaaS delivery, automation and customer expectations, we are building high-performing teams driven by ownership, delivery and continuous improvement. WHAT YOU'LL BE DOING As a Customer Support Team Leader, you'll manage a blended team of Support Agents and lead the day-to-day operations of your team - focusing on SLA adherence, ownership, customer communication and continuous improvement.This is a delivery-focused leadership role requiring strong people management, operational discipline and a data-driven mindset. You'll support your team in resolving a wide range of cases - from quick queries to more complex escalations - and ensure every case is progressed, even when it leaves the core Support queue (e.g. R&D, Sales, Infrastructure).You'll play a key role in embedding outcome ownership, surfacing data-driven insights, exploring AI and automation opportunities and driving support excellence across your team. You will be an internal champion for the customer at all times. ROLE RESPONSIBILITIES Key Responsibilities: Lead a cross-functional team of Support Agents managing a blend of simple and complex customer tickets Own team performance against SLA compliance, backlog health, comms cadence and CSAT Ensure ticket ownership continues even when cases are escalated or sit in other queues - driving updates, chasing responses and maintaining customer confidence Oversee daily triage and case flow to ensure structured assignment and queue management Coach, mentor and support your team - including onboarding, performance management and development planning Use Salesforce views, reports and dashboards to manage performance, analyse trends and spot opportunities for continuous improvement Champion high-quality data - ensuring tickets are correctly categorised, notes are accurate and outcomes are measurable Collaborate with Product, Customer Success, R&D and Professional Services to resolve blockers and coordinate customer outcomes Support AI and automation initiatives - including creating or improving knowledge base content, macros and deflection tools Own key accounts or VIP customers from a support delivery perspective, ensuring service quality, comms cadence and proactive ticket management Contribute to team meetings, backlog reviews and cross-functional case reviews Encourage innovation and experimentation - staying open to new tools, workflows, and support strategies. Key Skills & Experience: Team leadership or senior agent experience in a software/SaaS support environment Strong operational understanding of case triage, SLA adherence and customer communications Experience using support platforms like Salesforce (or equivalent) Strong reporting and analytical skills - confident using ticket data to manage team performance and support decision-making Passion for customer experience, team coaching and cross-functional collaboration Technical literacy desirable (e.g. SQL, IIS, Azure awareness). Personal Attributes: Data-driven, outcome-oriented and highly organised Proactive, persistent and confident following up across teams Curious and open-minded - willing to experiment with AI, automation and smarter working methods Excellent communicator - able to engage technical and non-technical stakeholders Calm under pressure and able to juggle multiple demands Customer-first mindset and a natural team builder. DEMONSTRABLE PRE-REQUISITES Right to work in the UK Hybrid model: minimum 2 days per week in Wallingford. BENEFITS 25 days annual leave 10 days rolling sick plan, including extended illness pay Pension 5% EE and 4% ER (increases after 3 years to a max of 6%) Life Assurance 4x base salary Private Health Insurance Option to join the CSI Employee Share Purchase Scheme Personal Travel Insurance Cycle to Work scheme Electric/Hybrid Vehicle scheme Discounted gym membership Discounted high street retailer scheme. MUCH MORE THAN A BENEFIT Internal Learning & Development programmes Internal Mentor programme Employee Assistance Program (EAP) and Mental Health First Aiders to support you Jonas Europe & Jonas Global networking events (JABAs, GROW, JSA). Join communities, build networks and collaborate with your colleagues across the Global Group. OUR DEIB COMMITMENT Our people define us and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all. Come and be part of a team where your unique background and experiences are celebrated!We strongly encourage applications from candidates of all backgrounds, including those from underrepresented groups such as women, ethnic minorities, people with disabilities and LGBTQ+ individuals and we are committed to creating an interview and hiring process that is accessible and inclusive for everyone. FLEX WORKS CULTURE Here at Jonas Software UK & Europe, we see flexibility as a game-changer. We truly believe that working flexibly together helps to increase our innovation, growth and productivity, as well as supports our employees' wellbeing and helps to provide great places to work.For most roles, the following types of flexibility are usually possible: working location, number of hours/days worked, different start and finishing times, flexible lunch break arrangements, agreed core hours, flexible hours, an element of working from home, compressed hours.Many of our employees work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking. Business Unit: Gladstone Software Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
Job Description:# Customer Support Team Lead Gladstone Software is the leading supplier of leisure management software in the UK and Ireland, helping the leisure industry make the population fitter and healthier. With our innovative technology solutions, we support operators in delivering exceptional customer experiences across fitness, wellness and leisure services.Our Customer Support function plays a central role in achieving this mission. As we evolve our support operating model to meet the demands of SaaS delivery, automation and customer expectations, we are building high-performing teams driven by ownership, delivery and continuous improvement. WHAT YOU'LL BE DOING As a Customer Support Team Leader, you'll manage a blended team of Support Agents and lead the day-to-day operations of your team - focusing on SLA adherence, ownership, customer communication and continuous improvement.This is a delivery-focused leadership role requiring strong people management, operational discipline and a data-driven mindset. You'll support your team in resolving a wide range of cases - from quick queries to more complex escalations - and ensure every case is progressed, even when it leaves the core Support queue (e.g. R&D, Sales, Infrastructure).You'll play a key role in embedding outcome ownership, surfacing data-driven insights, exploring AI and automation opportunities and driving support excellence across your team. You will be an internal champion for the customer at all times. ROLE RESPONSIBILITIES Key Responsibilities: Lead a cross-functional team of Support Agents managing a blend of simple and complex customer tickets Own team performance against SLA compliance, backlog health, comms cadence and CSAT Ensure ticket ownership continues even when cases are escalated or sit in other queues - driving updates, chasing responses and maintaining customer confidence Oversee daily triage and case flow to ensure structured assignment and queue management Coach, mentor and support your team - including onboarding, performance management and development planning Use Salesforce views, reports and dashboards to manage performance, analyse trends and spot opportunities for continuous improvement Champion high-quality data - ensuring tickets are correctly categorised, notes are accurate and outcomes are measurable Collaborate with Product, Customer Success, R&D and Professional Services to resolve blockers and coordinate customer outcomes Support AI and automation initiatives - including creating or improving knowledge base content, macros and deflection tools Own key accounts or VIP customers from a support delivery perspective, ensuring service quality, comms cadence and proactive ticket management Contribute to team meetings, backlog reviews and cross-functional case reviews Encourage innovation and experimentation - staying open to new tools, workflows, and support strategies. Key Skills & Experience: Team leadership or senior agent experience in a software/SaaS support environment Strong operational understanding of case triage, SLA adherence and customer communications Experience using support platforms like Salesforce (or equivalent) Strong reporting and analytical skills - confident using ticket data to manage team performance and support decision-making Passion for customer experience, team coaching and cross-functional collaboration Technical literacy desirable (e.g. SQL, IIS, Azure awareness). Personal Attributes: Data-driven, outcome-oriented and highly organised Proactive, persistent and confident following up across teams Curious and open-minded - willing to experiment with AI, automation and smarter working methods Excellent communicator - able to engage technical and non-technical stakeholders Calm under pressure and able to juggle multiple demands Customer-first mindset and a natural team builder. DEMONSTRABLE PRE-REQUISITES Right to work in the UK Hybrid model: minimum 2 days per week in Wallingford. BENEFITS 25 days annual leave 10 days rolling sick plan, including extended illness pay Pension 5% EE and 4% ER (increases after 3 years to a max of 6%) Life Assurance 4x base salary Private Health Insurance Option to join the CSI Employee Share Purchase Scheme Personal Travel Insurance Cycle to Work scheme Electric/Hybrid Vehicle scheme Discounted gym membership Discounted high street retailer scheme. MUCH MORE THAN A BENEFIT Internal Learning & Development programmes Internal Mentor programme Employee Assistance Program (EAP) and Mental Health First Aiders to support you Jonas Europe & Jonas Global networking events (JABAs, GROW, JSA). Join communities, build networks and collaborate with your colleagues across the Global Group. OUR DEIB COMMITMENT Our people define us and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all. Come and be part of a team where your unique background and experiences are celebrated!We strongly encourage applications from candidates of all backgrounds, including those from underrepresented groups such as women, ethnic minorities, people with disabilities and LGBTQ+ individuals and we are committed to creating an interview and hiring process that is accessible and inclusive for everyone. FLEX WORKS CULTURE Here at Jonas Software UK & Europe, we see flexibility as a game-changer. We truly believe that working flexibly together helps to increase our innovation, growth and productivity, as well as supports our employees' wellbeing and helps to provide great places to work.For most roles, the following types of flexibility are usually possible: working location, number of hours/days worked, different start and finishing times, flexible lunch break arrangements, agreed core hours, flexible hours, an element of working from home, compressed hours.Many of our employees work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking. Business Unit:Gladstone Software Scheduled Weekly Hours:37.5 Number of Openings Available:1 Worker Type:Regular Company Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.Gladstone is a software company, based in the UK, that provides business critical management
Nov 19, 2025
Full time
Job Description:# Customer Support Team Lead Gladstone Software is the leading supplier of leisure management software in the UK and Ireland, helping the leisure industry make the population fitter and healthier. With our innovative technology solutions, we support operators in delivering exceptional customer experiences across fitness, wellness and leisure services.Our Customer Support function plays a central role in achieving this mission. As we evolve our support operating model to meet the demands of SaaS delivery, automation and customer expectations, we are building high-performing teams driven by ownership, delivery and continuous improvement. WHAT YOU'LL BE DOING As a Customer Support Team Leader, you'll manage a blended team of Support Agents and lead the day-to-day operations of your team - focusing on SLA adherence, ownership, customer communication and continuous improvement.This is a delivery-focused leadership role requiring strong people management, operational discipline and a data-driven mindset. You'll support your team in resolving a wide range of cases - from quick queries to more complex escalations - and ensure every case is progressed, even when it leaves the core Support queue (e.g. R&D, Sales, Infrastructure).You'll play a key role in embedding outcome ownership, surfacing data-driven insights, exploring AI and automation opportunities and driving support excellence across your team. You will be an internal champion for the customer at all times. ROLE RESPONSIBILITIES Key Responsibilities: Lead a cross-functional team of Support Agents managing a blend of simple and complex customer tickets Own team performance against SLA compliance, backlog health, comms cadence and CSAT Ensure ticket ownership continues even when cases are escalated or sit in other queues - driving updates, chasing responses and maintaining customer confidence Oversee daily triage and case flow to ensure structured assignment and queue management Coach, mentor and support your team - including onboarding, performance management and development planning Use Salesforce views, reports and dashboards to manage performance, analyse trends and spot opportunities for continuous improvement Champion high-quality data - ensuring tickets are correctly categorised, notes are accurate and outcomes are measurable Collaborate with Product, Customer Success, R&D and Professional Services to resolve blockers and coordinate customer outcomes Support AI and automation initiatives - including creating or improving knowledge base content, macros and deflection tools Own key accounts or VIP customers from a support delivery perspective, ensuring service quality, comms cadence and proactive ticket management Contribute to team meetings, backlog reviews and cross-functional case reviews Encourage innovation and experimentation - staying open to new tools, workflows, and support strategies. Key Skills & Experience: Team leadership or senior agent experience in a software/SaaS support environment Strong operational understanding of case triage, SLA adherence and customer communications Experience using support platforms like Salesforce (or equivalent) Strong reporting and analytical skills - confident using ticket data to manage team performance and support decision-making Passion for customer experience, team coaching and cross-functional collaboration Technical literacy desirable (e.g. SQL, IIS, Azure awareness). Personal Attributes: Data-driven, outcome-oriented and highly organised Proactive, persistent and confident following up across teams Curious and open-minded - willing to experiment with AI, automation and smarter working methods Excellent communicator - able to engage technical and non-technical stakeholders Calm under pressure and able to juggle multiple demands Customer-first mindset and a natural team builder. DEMONSTRABLE PRE-REQUISITES Right to work in the UK Hybrid model: minimum 2 days per week in Wallingford. BENEFITS 25 days annual leave 10 days rolling sick plan, including extended illness pay Pension 5% EE and 4% ER (increases after 3 years to a max of 6%) Life Assurance 4x base salary Private Health Insurance Option to join the CSI Employee Share Purchase Scheme Personal Travel Insurance Cycle to Work scheme Electric/Hybrid Vehicle scheme Discounted gym membership Discounted high street retailer scheme. MUCH MORE THAN A BENEFIT Internal Learning & Development programmes Internal Mentor programme Employee Assistance Program (EAP) and Mental Health First Aiders to support you Jonas Europe & Jonas Global networking events (JABAs, GROW, JSA). Join communities, build networks and collaborate with your colleagues across the Global Group. OUR DEIB COMMITMENT Our people define us and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all. Come and be part of a team where your unique background and experiences are celebrated!We strongly encourage applications from candidates of all backgrounds, including those from underrepresented groups such as women, ethnic minorities, people with disabilities and LGBTQ+ individuals and we are committed to creating an interview and hiring process that is accessible and inclusive for everyone. FLEX WORKS CULTURE Here at Jonas Software UK & Europe, we see flexibility as a game-changer. We truly believe that working flexibly together helps to increase our innovation, growth and productivity, as well as supports our employees' wellbeing and helps to provide great places to work.For most roles, the following types of flexibility are usually possible: working location, number of hours/days worked, different start and finishing times, flexible lunch break arrangements, agreed core hours, flexible hours, an element of working from home, compressed hours.Many of our employees work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking. Business Unit:Gladstone Software Scheduled Weekly Hours:37.5 Number of Openings Available:1 Worker Type:Regular Company Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.Gladstone is a software company, based in the UK, that provides business critical management
