Data Cabling Engineer (Telephone Exchange) Location: London / Leeds/ Birmingham/Manchester/Newcastle (and surrounding areas), with travel across assigned exchanges Permanent Salary: Competitive (dependent on experience) + overtime / out-of-hours allowance Hours: This role may require regular out-of-hours and weekend working Summary We are seeking several experienced Data Engineers with proven UK Exchange expertise to join our team. You will play a critical role in surveying, upgrading, and supporting the UK's leading fibre network by performing hands-on work inside UK telephone exchanges. This includes carrying out audits and surveys, supporting moves, adds, changes (MACs), new installations, decommissions, patching and testing of pre terminated fibre links to ensure high-quality, reliable broadband and telecom services. This is a hands-on, technical field role requiring strong attention to detail, adherence to NG Bailey and UK safety and quality standards, and the flexibility to work out-of-hours to support hardware and fibre migrations. Some of the key deliverables will include: Adhere to all NG Bailey and UK safety practices and procedures. Actively engage in all safety programmes and develop behavioural safety in line with company initiatives. Conduct surveys for fibre and copper connections within exchange environments, including patching and equipment reconfigurations. Carry out installations and decommissions of fibre equipment, ODFs (Optical Distribution Frames), splitters, and related infrastructure in exchanges. Conduct fault diagnosis, rectification, and testing on fibre and associated network elements to restore service quickly. Ensure all work complies with NG Bailey and UK working practices, safety protocols (including manual handling, working at height where applicable, and exchange access rules), and quality standards. Complete accurate job records, updates in work management systems, and reporting (e.g., via mobile devices or exchange logging). Collaborate with internal teams, partners, and UK stakeholders to coordinate access to minimise service impact. Participate in planned engineering works and out-of-hours shifts as required to support 24/7 network availability. What we're looking for: Proven experience working in UK telephone exchanges (e.g., DSLAM, OCR, ODF). Demonstrable expertise in UK exchanges Strong knowledge of UK fibre network infrastructure, processes, and standards (e.g., Full Fibre, exchange-based fibre distribution). Experience with moves, adds, changes (MACs), installations, and decommissions in telecom exchange settings. Familiarity with fibre patching, ODF management, and basic exchange equipment (e.g., HD frames, cabinets, power systems). Full UK driving licence (commercial vehicle for business use will be provided). Ability to work at heights (where required), in confined spaces, and follow strict health & safety procedures. Excellent problem-solving skills and attention to detail under time pressure. Internal and external customer service skills Work well independently or as part of a team Desirable Skills & Qualifications Relevant UK accreditations or SmartAwards training (e.g., fibre splicing modules, exchange access, N23/N34 equivalents, or similar telecom fibre qualifications). NRSWA (New Roads and Street Works Act) certification or equivalent streetworks knowledge would be an advantage but not essential. Experience using diagnostic tools such as OTDR, power meters, and light sources. Previous telecoms field engineering background (UK, BT, or alt-net experience preferred). Current DBS or SC clearance would be beneficial, alternatively the individual should be prepared to progress through the clearance process Perform fibre optic splicing (fusion splicing) and testing in UK exchanges using specialist tools and testers (e.g., fusion splicers, light source and power meters). Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Feb 04, 2026
Full time
Data Cabling Engineer (Telephone Exchange) Location: London / Leeds/ Birmingham/Manchester/Newcastle (and surrounding areas), with travel across assigned exchanges Permanent Salary: Competitive (dependent on experience) + overtime / out-of-hours allowance Hours: This role may require regular out-of-hours and weekend working Summary We are seeking several experienced Data Engineers with proven UK Exchange expertise to join our team. You will play a critical role in surveying, upgrading, and supporting the UK's leading fibre network by performing hands-on work inside UK telephone exchanges. This includes carrying out audits and surveys, supporting moves, adds, changes (MACs), new installations, decommissions, patching and testing of pre terminated fibre links to ensure high-quality, reliable broadband and telecom services. This is a hands-on, technical field role requiring strong attention to detail, adherence to NG Bailey and UK safety and quality standards, and the flexibility to work out-of-hours to support hardware and fibre migrations. Some of the key deliverables will include: Adhere to all NG Bailey and UK safety practices and procedures. Actively engage in all safety programmes and develop behavioural safety in line with company initiatives. Conduct surveys for fibre and copper connections within exchange environments, including patching and equipment reconfigurations. Carry out installations and decommissions of fibre equipment, ODFs (Optical Distribution Frames), splitters, and related infrastructure in exchanges. Conduct fault diagnosis, rectification, and testing on fibre and associated network elements to restore service quickly. Ensure all work complies with NG Bailey and UK working practices, safety protocols (including manual handling, working at height where applicable, and exchange access rules), and quality standards. Complete accurate job records, updates in work management systems, and reporting (e.g., via mobile devices or exchange logging). Collaborate with internal teams, partners, and UK stakeholders to coordinate access to minimise service impact. Participate in planned engineering works and out-of-hours shifts as required to support 24/7 network availability. What we're looking for: Proven experience working in UK telephone exchanges (e.g., DSLAM, OCR, ODF). Demonstrable expertise in UK exchanges Strong knowledge of UK fibre network infrastructure, processes, and standards (e.g., Full Fibre, exchange-based fibre distribution). Experience with moves, adds, changes (MACs), installations, and decommissions in telecom exchange settings. Familiarity with fibre patching, ODF management, and basic exchange equipment (e.g., HD frames, cabinets, power systems). Full UK driving licence (commercial vehicle for business use will be provided). Ability to work at heights (where required), in confined spaces, and follow strict health & safety procedures. Excellent problem-solving skills and attention to detail under time pressure. Internal and external customer service skills Work well independently or as part of a team Desirable Skills & Qualifications Relevant UK accreditations or SmartAwards training (e.g., fibre splicing modules, exchange access, N23/N34 equivalents, or similar telecom fibre qualifications). NRSWA (New Roads and Street Works Act) certification or equivalent streetworks knowledge would be an advantage but not essential. Experience using diagnostic tools such as OTDR, power meters, and light sources. Previous telecoms field engineering background (UK, BT, or alt-net experience preferred). Current DBS or SC clearance would be beneficial, alternatively the individual should be prepared to progress through the clearance process Perform fibre optic splicing (fusion splicing) and testing in UK exchanges using specialist tools and testers (e.g., fusion splicers, light source and power meters). Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Data Cabling Engineer (Telephone Exchange) Location: London / Leeds/ Birmingham/Manchester/Newcastle (and surrounding areas), with travel across assigned exchanges Permanent Salary: Competitive (dependent on experience) + overtime / out-of-hours allowance Hours: This role may require regular out-of-hours and weekend working Summary We are seeking several experienced Data Engineers with proven UK Exchange expertise to join our team. You will play a critical role in surveying, upgrading, and supporting the UK's leading fibre network by performing hands-on work inside UK telephone exchanges. This includes carrying out audits and surveys, supporting moves, adds, changes (MACs), new installations, decommissions, patching and testing of pre terminated fibre links to ensure high-quality, reliable broadband and telecom services. This is a hands-on, technical field role requiring strong attention to detail, adherence to NG Bailey and UK safety and quality standards, and the flexibility to work out-of-hours to support hardware and fibre migrations. Some of the key deliverables will include: Adhere to all NG Bailey and UK safety practices and procedures. Actively engage in all safety programmes and develop behavioural safety in line with company initiatives. Conduct surveys for fibre and copper connections within exchange environments, including patching and equipment reconfigurations. Carry out installations and decommissions of fibre equipment, ODFs (Optical Distribution Frames), splitters, and related infrastructure in exchanges. Conduct fault diagnosis, rectification, and testing on fibre and associated network elements to restore service quickly. Ensure all work complies with NG Bailey and UK working practices, safety protocols (including manual handling, working at height where applicable, and exchange access rules), and quality standards. Complete accurate job records, updates in work management systems, and reporting (e.g., via mobile devices or exchange logging). Collaborate with internal teams, partners, and UK stakeholders to coordinate access to minimise service impact. Participate in planned engineering works and out-of-hours shifts as required to support 24/7 network availability. What we're looking for: Proven experience working in UK telephone exchanges (e.g., DSLAM, OCR, ODF). Demonstrable expertise in UK exchanges Strong knowledge of UK fibre network infrastructure, processes, and standards (e.g., Full Fibre, exchange-based fibre distribution). Experience with moves, adds, changes (MACs), installations, and decommissions in telecom exchange settings. Familiarity with fibre patching, ODF management, and basic exchange equipment (e.g., HD frames, cabinets, power systems). Full UK driving licence (commercial vehicle for business use will be provided). Ability to work at heights (where required), in confined spaces, and follow strict health & safety procedures. Excellent problem-solving skills and attention to detail under time pressure. Internal and external customer service skills Work well independently or as part of a team Desirable Skills & Qualifications Relevant UK accreditations or SmartAwards training (e.g., fibre splicing modules, exchange access, N23/N34 equivalents, or similar telecom fibre qualifications). NRSWA (New Roads and Street Works Act) certification or equivalent streetworks knowledge would be an advantage but not essential. Experience using diagnostic tools such as OTDR, power meters, and light sources. Previous telecoms field engineering background (UK, BT, or alt-net experience preferred). Current DBS or SC clearance would be beneficial, alternatively the individual should be prepared to progress through the clearance process Perform fibre optic splicing (fusion splicing) and testing in UK exchanges using specialist tools and testers (e.g., fusion splicers, light source and power meters). Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Feb 04, 2026
Full time
Data Cabling Engineer (Telephone Exchange) Location: London / Leeds/ Birmingham/Manchester/Newcastle (and surrounding areas), with travel across assigned exchanges Permanent Salary: Competitive (dependent on experience) + overtime / out-of-hours allowance Hours: This role may require regular out-of-hours and weekend working Summary We are seeking several experienced Data Engineers with proven UK Exchange expertise to join our team. You will play a critical role in surveying, upgrading, and supporting the UK's leading fibre network by performing hands-on work inside UK telephone exchanges. This includes carrying out audits and surveys, supporting moves, adds, changes (MACs), new installations, decommissions, patching and testing of pre terminated fibre links to ensure high-quality, reliable broadband and telecom services. This is a hands-on, technical field role requiring strong attention to detail, adherence to NG Bailey and UK safety and quality standards, and the flexibility to work out-of-hours to support hardware and fibre migrations. Some of the key deliverables will include: Adhere to all NG Bailey and UK safety practices and procedures. Actively engage in all safety programmes and develop behavioural safety in line with company initiatives. Conduct surveys for fibre and copper connections within exchange environments, including patching and equipment reconfigurations. Carry out installations and decommissions of fibre equipment, ODFs (Optical Distribution Frames), splitters, and related infrastructure in exchanges. Conduct fault diagnosis, rectification, and testing on fibre and associated network elements to restore service quickly. Ensure all work complies with NG Bailey and UK working practices, safety protocols (including manual handling, working at height where applicable, and exchange access rules), and quality standards. Complete accurate job records, updates in work management systems, and reporting (e.g., via mobile devices or exchange logging). Collaborate with internal teams, partners, and UK stakeholders to coordinate access to minimise service impact. Participate in planned engineering works and out-of-hours shifts as required to support 24/7 network availability. What we're looking for: Proven experience working in UK telephone exchanges (e.g., DSLAM, OCR, ODF). Demonstrable expertise in UK exchanges Strong knowledge of UK fibre network infrastructure, processes, and standards (e.g., Full Fibre, exchange-based fibre distribution). Experience with moves, adds, changes (MACs), installations, and decommissions in telecom exchange settings. Familiarity with fibre patching, ODF management, and basic exchange equipment (e.g., HD frames, cabinets, power systems). Full UK driving licence (commercial vehicle for business use will be provided). Ability to work at heights (where required), in confined spaces, and follow strict health & safety procedures. Excellent problem-solving skills and attention to detail under time pressure. Internal and external customer service skills Work well independently or as part of a team Desirable Skills & Qualifications Relevant UK accreditations or SmartAwards training (e.g., fibre splicing modules, exchange access, N23/N34 equivalents, or similar telecom fibre qualifications). NRSWA (New Roads and Street Works Act) certification or equivalent streetworks knowledge would be an advantage but not essential. Experience using diagnostic tools such as OTDR, power meters, and light sources. Previous telecoms field engineering background (UK, BT, or alt-net experience preferred). Current DBS or SC clearance would be beneficial, alternatively the individual should be prepared to progress through the clearance process Perform fibre optic splicing (fusion splicing) and testing in UK exchanges using specialist tools and testers (e.g., fusion splicers, light source and power meters). Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Data Cabling Engineer (Telephone Exchange) Location: London / Leeds/ Birmingham/Manchester/Newcastle (and surrounding areas), with travel across assigned exchanges Permanent Salary: Competitive (dependent on experience) + overtime / out-of-hours allowance Hours: This role may require regular out-of-hours and weekend working Summary We are seeking several experienced Data Engineers with proven UK Exchange expertise to join our team. You will play a critical role in surveying, upgrading, and supporting the UK's leading fibre network by performing hands-on work inside UK telephone exchanges. This includes carrying out audits and surveys, supporting moves, adds, changes (MACs), new installations, decommissions, patching and testing of pre terminated fibre links to ensure high-quality, reliable broadband and telecom services. This is a hands-on, technical field role requiring strong attention to detail, adherence to NG Bailey and UK safety and quality standards, and the flexibility to work out-of-hours to support hardware and fibre migrations. Some of the key deliverables will include: Adhere to all NG Bailey and UK safety practices and procedures. Actively engage in all safety programmes and develop behavioural safety in line with company initiatives. Conduct surveys for fibre and copper connections within exchange environments, including patching and equipment reconfigurations. Carry out installations and decommissions of fibre equipment, ODFs (Optical Distribution Frames), splitters, and related infrastructure in exchanges. Conduct fault diagnosis, rectification, and testing on fibre and associated network elements to restore service quickly. Ensure all work complies with NG Bailey and UK working practices, safety protocols (including manual handling, working at height where applicable, and exchange access rules), and quality standards. Complete accurate job records, updates in work management systems, and reporting (e.g., via mobile devices or exchange logging). Collaborate with internal teams, partners, and UK stakeholders to coordinate access to minimise service impact. Participate in planned engineering works and out-of-hours shifts as required to support 24/7 network availability. What we're looking for: Proven experience working in UK telephone exchanges (e.g., DSLAM, OCR, ODF). Demonstrable expertise in UK exchanges Strong knowledge of UK fibre network infrastructure, processes, and standards (e.g., Full Fibre, exchange-based fibre distribution). Experience with moves, adds, changes (MACs), installations, and decommissions in telecom exchange settings. Familiarity with fibre patching, ODF management, and basic exchange equipment (e.g., HD frames, cabinets, power systems). Full UK driving licence (commercial vehicle for business use will be provided). Ability to work at heights (where required), in confined spaces, and follow strict health & safety procedures. Excellent problem-solving skills and attention to detail under time pressure. Internal and external customer service skills Work well independently or as part of a team Desirable Skills & Qualifications Relevant UK accreditations or SmartAwards training (e.g., fibre splicing modules, exchange access, N23/N34 equivalents, or similar telecom fibre qualifications). NRSWA (New Roads and Street Works Act) certification or equivalent streetworks knowledge would be an advantage but not essential. Experience using diagnostic tools such as OTDR, power meters, and light sources. Previous telecoms field engineering background (UK, BT, or alt-net experience preferred). Current DBS or SC clearance would be beneficial, alternatively the individual should be prepared to progress through the clearance process Perform fibre optic splicing (fusion splicing) and testing in UK exchanges using specialist tools and testers (e.g., fusion splicers, light source and power meters). Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Feb 04, 2026
Full time
Data Cabling Engineer (Telephone Exchange) Location: London / Leeds/ Birmingham/Manchester/Newcastle (and surrounding areas), with travel across assigned exchanges Permanent Salary: Competitive (dependent on experience) + overtime / out-of-hours allowance Hours: This role may require regular out-of-hours and weekend working Summary We are seeking several experienced Data Engineers with proven UK Exchange expertise to join our team. You will play a critical role in surveying, upgrading, and supporting the UK's leading fibre network by performing hands-on work inside UK telephone exchanges. This includes carrying out audits and surveys, supporting moves, adds, changes (MACs), new installations, decommissions, patching and testing of pre terminated fibre links to ensure high-quality, reliable broadband and telecom services. This is a hands-on, technical field role requiring strong attention to detail, adherence to NG Bailey and UK safety and quality standards, and the flexibility to work out-of-hours to support hardware and fibre migrations. Some of the key deliverables will include: Adhere to all NG Bailey and UK safety practices and procedures. Actively engage in all safety programmes and develop behavioural safety in line with company initiatives. Conduct surveys for fibre and copper connections within exchange environments, including patching and equipment reconfigurations. Carry out installations and decommissions of fibre equipment, ODFs (Optical Distribution Frames), splitters, and related infrastructure in exchanges. Conduct fault diagnosis, rectification, and testing on fibre and associated network elements to restore service quickly. Ensure all work complies with NG Bailey and UK working practices, safety protocols (including manual handling, working at height where applicable, and exchange access rules), and quality standards. Complete accurate job records, updates in work management systems, and reporting (e.g., via mobile devices or exchange logging). Collaborate with internal teams, partners, and UK stakeholders to coordinate access to minimise service impact. Participate in planned engineering works and out-of-hours shifts as required to support 24/7 network availability. What we're looking for: Proven experience working in UK telephone exchanges (e.g., DSLAM, OCR, ODF). Demonstrable expertise in UK exchanges Strong knowledge of UK fibre network infrastructure, processes, and standards (e.g., Full Fibre, exchange-based fibre distribution). Experience with moves, adds, changes (MACs), installations, and decommissions in telecom exchange settings. Familiarity with fibre patching, ODF management, and basic exchange equipment (e.g., HD frames, cabinets, power systems). Full UK driving licence (commercial vehicle for business use will be provided). Ability to work at heights (where required), in confined spaces, and follow strict health & safety procedures. Excellent problem-solving skills and attention to detail under time pressure. Internal and external customer service skills Work well independently or as part of a team Desirable Skills & Qualifications Relevant UK accreditations or SmartAwards training (e.g., fibre splicing modules, exchange access, N23/N34 equivalents, or similar telecom fibre qualifications). NRSWA (New Roads and Street Works Act) certification or equivalent streetworks knowledge would be an advantage but not essential. Experience using diagnostic tools such as OTDR, power meters, and light sources. Previous telecoms field engineering background (UK, BT, or alt-net experience preferred). Current DBS or SC clearance would be beneficial, alternatively the individual should be prepared to progress through the clearance process Perform fibre optic splicing (fusion splicing) and testing in UK exchanges using specialist tools and testers (e.g., fusion splicers, light source and power meters). Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Data Cabling Engineer (Telephone Exchange) Location: London / Leeds/ Birmingham/Manchester/Newcastle (and surrounding areas), with travel across assigned exchanges Permanent Salary: Competitive (dependent on experience) + overtime / out-of-hours allowance Hours: This role may require regular out-of-hours and weekend working Summary We are seeking several experienced Data Engineers with proven UK Exchange expertise to join our team. You will play a critical role in surveying, upgrading, and supporting the UK's leading fibre network by performing hands-on work inside UK telephone exchanges. This includes carrying out audits and surveys, supporting moves, adds, changes (MACs), new installations, decommissions, patching and testing of pre terminated fibre links to ensure high-quality, reliable broadband and telecom services. This is a hands-on, technical field role requiring strong attention to detail, adherence to NG Bailey and UK safety and quality standards, and the flexibility to work out-of-hours to support hardware and fibre migrations. Some of the key deliverables will include: Adhere to all NG Bailey and UK safety practices and procedures. Actively engage in all safety programmes and develop behavioural safety in line with company initiatives. Conduct surveys for fibre and copper connections within exchange environments, including patching and equipment reconfigurations. Carry out installations and decommissions of fibre equipment, ODFs (Optical Distribution Frames), splitters, and related infrastructure in exchanges. Conduct fault diagnosis, rectification, and testing on fibre and associated network elements to restore service quickly. Ensure all work complies with NG Bailey and UK working practices, safety protocols (including manual handling, working at height where applicable, and exchange access rules), and quality standards. Complete accurate job records, updates in work management systems, and reporting (e.g., via mobile devices or exchange logging). Collaborate with internal teams, partners, and UK stakeholders to coordinate access to minimise service impact. Participate in planned engineering works and out-of-hours shifts as required to support 24/7 network availability. What we're looking for: Proven experience working in UK telephone exchanges (e.g., DSLAM, OCR, ODF). Demonstrable expertise in UK exchanges Strong knowledge of UK fibre network infrastructure, processes, and standards (e.g., Full Fibre, exchange-based fibre distribution). Experience with moves, adds, changes (MACs), installations, and decommissions in telecom exchange settings. Familiarity with fibre patching, ODF management, and basic exchange equipment (e.g., HD frames, cabinets, power systems). Full UK driving licence (commercial vehicle for business use will be provided). Ability to work at heights (where required), in confined spaces, and follow strict health & safety procedures. Excellent problem-solving skills and attention to detail under time pressure. Internal and external customer service skills Work well independently or as part of a team Desirable Skills & Qualifications Relevant UK accreditations or SmartAwards training (e.g., fibre splicing modules, exchange access, N23/N34 equivalents, or similar telecom fibre qualifications). NRSWA (New Roads and Street Works Act) certification or equivalent streetworks knowledge would be an advantage but not essential. Experience using diagnostic tools such as OTDR, power meters, and light sources. Previous telecoms field engineering background (UK, BT, or alt-net experience preferred). Current DBS or SC clearance would be beneficial, alternatively the individual should be prepared to progress through the clearance process Perform fibre optic splicing (fusion splicing) and testing in UK exchanges using specialist tools and testers (e.g., fusion splicers, light source and power meters). Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Feb 04, 2026
Full time
Data Cabling Engineer (Telephone Exchange) Location: London / Leeds/ Birmingham/Manchester/Newcastle (and surrounding areas), with travel across assigned exchanges Permanent Salary: Competitive (dependent on experience) + overtime / out-of-hours allowance Hours: This role may require regular out-of-hours and weekend working Summary We are seeking several experienced Data Engineers with proven UK Exchange expertise to join our team. You will play a critical role in surveying, upgrading, and supporting the UK's leading fibre network by performing hands-on work inside UK telephone exchanges. This includes carrying out audits and surveys, supporting moves, adds, changes (MACs), new installations, decommissions, patching and testing of pre terminated fibre links to ensure high-quality, reliable broadband and telecom services. This is a hands-on, technical field role requiring strong attention to detail, adherence to NG Bailey and UK safety and quality standards, and the flexibility to work out-of-hours to support hardware and fibre migrations. Some of the key deliverables will include: Adhere to all NG Bailey and UK safety practices and procedures. Actively engage in all safety programmes and develop behavioural safety in line with company initiatives. Conduct surveys for fibre and copper connections within exchange environments, including patching and equipment reconfigurations. Carry out installations and decommissions of fibre equipment, ODFs (Optical Distribution Frames), splitters, and related infrastructure in exchanges. Conduct fault diagnosis, rectification, and testing on fibre and associated network elements to restore service quickly. Ensure all work complies with NG Bailey and UK working practices, safety protocols (including manual handling, working at height where applicable, and exchange access rules), and quality standards. Complete accurate job records, updates in work management systems, and reporting (e.g., via mobile devices or exchange logging). Collaborate with internal teams, partners, and UK stakeholders to coordinate access to minimise service impact. Participate in planned engineering works and out-of-hours shifts as required to support 24/7 network availability. What we're looking for: Proven experience working in UK telephone exchanges (e.g., DSLAM, OCR, ODF). Demonstrable expertise in UK exchanges Strong knowledge of UK fibre network infrastructure, processes, and standards (e.g., Full Fibre, exchange-based fibre distribution). Experience with moves, adds, changes (MACs), installations, and decommissions in telecom exchange settings. Familiarity with fibre patching, ODF management, and basic exchange equipment (e.g., HD frames, cabinets, power systems). Full UK driving licence (commercial vehicle for business use will be provided). Ability to work at heights (where required), in confined spaces, and follow strict health & safety procedures. Excellent problem-solving skills and attention to detail under time pressure. Internal and external customer service skills Work well independently or as part of a team Desirable Skills & Qualifications Relevant UK accreditations or SmartAwards training (e.g., fibre splicing modules, exchange access, N23/N34 equivalents, or similar telecom fibre qualifications). NRSWA (New Roads and Street Works Act) certification or equivalent streetworks knowledge would be an advantage but not essential. Experience using diagnostic tools such as OTDR, power meters, and light sources. Previous telecoms field engineering background (UK, BT, or alt-net experience preferred). Current DBS or SC clearance would be beneficial, alternatively the individual should be prepared to progress through the clearance process Perform fibre optic splicing (fusion splicing) and testing in UK exchanges using specialist tools and testers (e.g., fusion splicers, light source and power meters). Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Data Cabling Engineer (Telephone Exchange) Location: London / Leeds/ Birmingham/Manchester/Newcastle (and surrounding areas), with travel across assigned exchanges Permanent Salary: Competitive (dependent on experience) + overtime / out-of-hours allowance Hours: This role may require regular out-of-hours and weekend working Summary We are seeking several experienced Data Engineers with proven UK Exchange expertise to join our team. You will play a critical role in surveying, upgrading, and supporting the UK's leading fibre network by performing hands-on work inside UK telephone exchanges. This includes carrying out audits and surveys, supporting moves, adds, changes (MACs), new installations, decommissions, patching and testing of pre terminated fibre links to ensure high-quality, reliable broadband and telecom services. This is a hands-on, technical field role requiring strong attention to detail, adherence to NG Bailey and UK safety and quality standards, and the flexibility to work out-of-hours to support hardware and fibre migrations. Some of the key deliverables will include: Adhere to all NG Bailey and UK safety practices and procedures. Actively engage in all safety programmes and develop behavioural safety in line with company initiatives. Conduct surveys for fibre and copper connections within exchange environments, including patching and equipment reconfigurations. Carry out installations and decommissions of fibre equipment, ODFs (Optical Distribution Frames), splitters, and related infrastructure in exchanges. Conduct fault diagnosis, rectification, and testing on fibre and associated network elements to restore service quickly. Ensure all work complies with NG Bailey and UK working practices, safety protocols (including manual handling, working at height where applicable, and exchange access rules), and quality standards. Complete accurate job records, updates in work management systems, and reporting (e.g., via mobile devices or exchange logging). Collaborate with internal teams, partners, and UK stakeholders to coordinate access to minimise service impact. Participate in planned engineering works and out-of-hours shifts as required to support 24/7 network availability. What we're looking for: Proven experience working in UK telephone exchanges (e.g., DSLAM, OCR, ODF). Demonstrable expertise in UK exchanges Strong knowledge of UK fibre network infrastructure, processes, and standards (e.g., Full Fibre, exchange-based fibre distribution). Experience with moves, adds, changes (MACs), installations, and decommissions in telecom exchange settings. Familiarity with fibre patching, ODF management, and basic exchange equipment (e.g., HD frames, cabinets, power systems). Full UK driving licence (commercial vehicle for business use will be provided). Ability to work at heights (where required), in confined spaces, and follow strict health & safety procedures. Excellent problem-solving skills and attention to detail under time pressure. Internal and external customer service skills Work well independently or as part of a team Desirable Skills & Qualifications Relevant UK accreditations or SmartAwards training (e.g., fibre splicing modules, exchange access, N23/N34 equivalents, or similar telecom fibre qualifications). NRSWA (New Roads and Street Works Act) certification or equivalent streetworks knowledge would be an advantage but not essential. Experience using diagnostic tools such as OTDR, power meters, and light sources. Previous telecoms field engineering background (UK, BT, or alt-net experience preferred). Current DBS or SC clearance would be beneficial, alternatively the individual should be prepared to progress through the clearance process Perform fibre optic splicing (fusion splicing) and testing in UK exchanges using specialist tools and testers (e.g., fusion splicers, light source and power meters). Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Feb 04, 2026
Full time
Data Cabling Engineer (Telephone Exchange) Location: London / Leeds/ Birmingham/Manchester/Newcastle (and surrounding areas), with travel across assigned exchanges Permanent Salary: Competitive (dependent on experience) + overtime / out-of-hours allowance Hours: This role may require regular out-of-hours and weekend working Summary We are seeking several experienced Data Engineers with proven UK Exchange expertise to join our team. You will play a critical role in surveying, upgrading, and supporting the UK's leading fibre network by performing hands-on work inside UK telephone exchanges. This includes carrying out audits and surveys, supporting moves, adds, changes (MACs), new installations, decommissions, patching and testing of pre terminated fibre links to ensure high-quality, reliable broadband and telecom services. This is a hands-on, technical field role requiring strong attention to detail, adherence to NG Bailey and UK safety and quality standards, and the flexibility to work out-of-hours to support hardware and fibre migrations. Some of the key deliverables will include: Adhere to all NG Bailey and UK safety practices and procedures. Actively engage in all safety programmes and develop behavioural safety in line with company initiatives. Conduct surveys for fibre and copper connections within exchange environments, including patching and equipment reconfigurations. Carry out installations and decommissions of fibre equipment, ODFs (Optical Distribution Frames), splitters, and related infrastructure in exchanges. Conduct fault diagnosis, rectification, and testing on fibre and associated network elements to restore service quickly. Ensure all work complies with NG Bailey and UK working practices, safety protocols (including manual handling, working at height where applicable, and exchange access rules), and quality standards. Complete accurate job records, updates in work management systems, and reporting (e.g., via mobile devices or exchange logging). Collaborate with internal teams, partners, and UK stakeholders to coordinate access to minimise service impact. Participate in planned engineering works and out-of-hours shifts as required to support 24/7 network availability. What we're looking for: Proven experience working in UK telephone exchanges (e.g., DSLAM, OCR, ODF). Demonstrable expertise in UK exchanges Strong knowledge of UK fibre network infrastructure, processes, and standards (e.g., Full Fibre, exchange-based fibre distribution). Experience with moves, adds, changes (MACs), installations, and decommissions in telecom exchange settings. Familiarity with fibre patching, ODF management, and basic exchange equipment (e.g., HD frames, cabinets, power systems). Full UK driving licence (commercial vehicle for business use will be provided). Ability to work at heights (where required), in confined spaces, and follow strict health & safety procedures. Excellent problem-solving skills and attention to detail under time pressure. Internal and external customer service skills Work well independently or as part of a team Desirable Skills & Qualifications Relevant UK accreditations or SmartAwards training (e.g., fibre splicing modules, exchange access, N23/N34 equivalents, or similar telecom fibre qualifications). NRSWA (New Roads and Street Works Act) certification or equivalent streetworks knowledge would be an advantage but not essential. Experience using diagnostic tools such as OTDR, power meters, and light sources. Previous telecoms field engineering background (UK, BT, or alt-net experience preferred). Current DBS or SC clearance would be beneficial, alternatively the individual should be prepared to progress through the clearance process Perform fibre optic splicing (fusion splicing) and testing in UK exchanges using specialist tools and testers (e.g., fusion splicers, light source and power meters). Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
About the job Head of Maintenance Operations - Estates Maintenance Operations Interim / Temporary - 6 Months - £65,000 + Holiday Pay + Benefits Reporting to the Director of Maintenance Job Purpose We are seeking an interim/temporary Head of Maintenance Operations to oversee the day-to-day delivery of maintenance services for a large multi building and facility university establishment in Coventry. The role will report directly to the Director of Maintenance and manage a team including Department Managers to ensure the safe, compliant, efficient operation and maintenance of all university buildings, building systems and infrastructure, and relevant external public realm. Responsibility will also ensure the efficient and effective delivery of reactive, planned and statutory maintenance functions, including providing an emergency reactive service for all building disciplines across all university operated properties. To ensure that buildings are statutory compliant, well maintained, and operational including long-term capital planning and delivery. To coordinate small scale improvement works through in-house labour and contractors. To ensure that the campus infrastructure including roads, power, and water are safe, fit for purpose, and resilient. Technical and People Duties Review, design and implement new systems and new working practices (using benchmarking data and competitor analysis) to ensure a safe, cost effective, customer focused, operationally effective, service delivery organisation which is fit for purpose for an ever-developing, technical and expanding campus. Take ownership for all engineering operations, spanning mechanical, electrical and critical systems. steering the estates engineering strategy, lead the optimisation of building services and infrastructure, and champion the adoption of smart, efficient and sustainable solutions. To direct the delivery of all engineering operations Hard FM (Facilities Management) services to the University operated buildings. Leadership of a large in-house labour force, including recruitment, training & development, and discipline. Management of maintenance requirements across the University; determining annual operational plans, and securing budgets for service. This will involve what functions should be delivered in-house and which should be delivered through specialist contractors or other providers. Implement and monitor the delivery of the service through Key performance indicators (KPI s). Focused on productivity, customer service, carbon reduction, resource consumption, continual improvement. Responsible for the management of the delivery of the prescribed statutory and routine, planned maintenance and function as the responsible person (RP) or approved person (AP) for certain statutory responsibilities, as agreed and detailed in the RATSIA (RACI). Development of maintenance policies and systems to deliver a quality, efficient, effective service whilst ensuring value for money, and safety compliance of the works undertaken, by in-house and external specialist consultants/contractors. Direct the use of external contracts where required for the maintenance and operational requirements. Compilation of financial business cases in support of additional resources for Campus expansion / contraction as required. Co-operating in the compilation of forward maintenance plans for future years and advising on the condition of the Campus. Leading the forward maintenance plans for future years and advising on the condition of the Campus. Management of the emergency response process for the department to ensure adequate cover and responsive service provision to meet service levels required. Accountability for annual budgets for planned and reactive maintenance, providing monthly reporting and management information for future budgets and 5-year plans. Develop and implement a sustainable, environmentally aware, low carbon and energy efficient approach to minor works and repairs. People Management To lead the team to ensure clear objectives and focus. Develop a culture of continuous improvement where ownership and efficient resolution of issues are expected. Promote excellent customer service, team working and empower the team to use initiative to exceed customer expectations Ensure business cases justify decisions about method of delivery (out-sourced/in-sourced) to provide the best quality of service and/or access to specialist skills/knowledge within budget to ensure compliance. To have overall responsibility for compliance of building systems and buildings, H&S safety for contractors and directly employed staff. To ensure that there are clear roles and responsibilities within the team for compliances, and to ensure that they have adequate training and resource. Person Specification A degree qualification in Building Services, Engineering or equivalent experience National Examination Board Health and Safety Certificate (NEBOSH) or equivalent Chartered & Member of a related professional body such as Chartered Institute of Building Services (CIBSE), CIOB or equivalent. Broad spectrum of knowledge in Building Service Management, covering: building fabric, electrical and mechanical. Significant relevant experience at a senior level within a large complex (equivalent) organisation. Significant experience and background of managing and maintaining large local infrastructure and plant Detailed H&S knowledge and background and evidence of improving the H&S culture in an organisation Ability to design and implement significant change and reorganisation programmes in a unionised environment Ability to plan, strategically manage, organise complex services operations that are performance and date critical Ability to work as part of a senior team with conflicting priorities Desirable A post graduate qualification in a building, engineering, or management related subject Management of Asbestos in Buildings qualification BOHS P405/3 NEBOSH General Certificate, Certificate in Fire Safety, Certificate in Construction Experience developing, placing and working with various forms of JCT/NEC3 contracts Working knowledge of the delivery of projects in a Higher Education environment Able to use AutoCAD understanding or REVIT, BIM Lean process practitioner This role is for an immediate start and will offer an excellent opportunity to work for a large leading one-site university. WEG Tech is part of the Warwick Employment Group and is acting as an internal recruitment agency for this vacancy.
Feb 04, 2026
Seasonal
About the job Head of Maintenance Operations - Estates Maintenance Operations Interim / Temporary - 6 Months - £65,000 + Holiday Pay + Benefits Reporting to the Director of Maintenance Job Purpose We are seeking an interim/temporary Head of Maintenance Operations to oversee the day-to-day delivery of maintenance services for a large multi building and facility university establishment in Coventry. The role will report directly to the Director of Maintenance and manage a team including Department Managers to ensure the safe, compliant, efficient operation and maintenance of all university buildings, building systems and infrastructure, and relevant external public realm. Responsibility will also ensure the efficient and effective delivery of reactive, planned and statutory maintenance functions, including providing an emergency reactive service for all building disciplines across all university operated properties. To ensure that buildings are statutory compliant, well maintained, and operational including long-term capital planning and delivery. To coordinate small scale improvement works through in-house labour and contractors. To ensure that the campus infrastructure including roads, power, and water are safe, fit for purpose, and resilient. Technical and People Duties Review, design and implement new systems and new working practices (using benchmarking data and competitor analysis) to ensure a safe, cost effective, customer focused, operationally effective, service delivery organisation which is fit for purpose for an ever-developing, technical and expanding campus. Take ownership for all engineering operations, spanning mechanical, electrical and critical systems. steering the estates engineering strategy, lead the optimisation of building services and infrastructure, and champion the adoption of smart, efficient and sustainable solutions. To direct the delivery of all engineering operations Hard FM (Facilities Management) services to the University operated buildings. Leadership of a large in-house labour force, including recruitment, training & development, and discipline. Management of maintenance requirements across the University; determining annual operational plans, and securing budgets for service. This will involve what functions should be delivered in-house and which should be delivered through specialist contractors or other providers. Implement and monitor the delivery of the service through Key performance indicators (KPI s). Focused on productivity, customer service, carbon reduction, resource consumption, continual improvement. Responsible for the management of the delivery of the prescribed statutory and routine, planned maintenance and function as the responsible person (RP) or approved person (AP) for certain statutory responsibilities, as agreed and detailed in the RATSIA (RACI). Development of maintenance policies and systems to deliver a quality, efficient, effective service whilst ensuring value for money, and safety compliance of the works undertaken, by in-house and external specialist consultants/contractors. Direct the use of external contracts where required for the maintenance and operational requirements. Compilation of financial business cases in support of additional resources for Campus expansion / contraction as required. Co-operating in the compilation of forward maintenance plans for future years and advising on the condition of the Campus. Leading the forward maintenance plans for future years and advising on the condition of the Campus. Management of the emergency response process for the department to ensure adequate cover and responsive service provision to meet service levels required. Accountability for annual budgets for planned and reactive maintenance, providing monthly reporting and management information for future budgets and 5-year plans. Develop and implement a sustainable, environmentally aware, low carbon and energy efficient approach to minor works and repairs. People Management To lead the team to ensure clear objectives and focus. Develop a culture of continuous improvement where ownership and efficient resolution of issues are expected. Promote excellent customer service, team working and empower the team to use initiative to exceed customer expectations Ensure business cases justify decisions about method of delivery (out-sourced/in-sourced) to provide the best quality of service and/or access to specialist skills/knowledge within budget to ensure compliance. To have overall responsibility for compliance of building systems and buildings, H&S safety for contractors and directly employed staff. To ensure that there are clear roles and responsibilities within the team for compliances, and to ensure that they have adequate training and resource. Person Specification A degree qualification in Building Services, Engineering or equivalent experience National Examination Board Health and Safety Certificate (NEBOSH) or equivalent Chartered & Member of a related professional body such as Chartered Institute of Building Services (CIBSE), CIOB or equivalent. Broad spectrum of knowledge in Building Service Management, covering: building fabric, electrical and mechanical. Significant relevant experience at a senior level within a large complex (equivalent) organisation. Significant experience and background of managing and maintaining large local infrastructure and plant Detailed H&S knowledge and background and evidence of improving the H&S culture in an organisation Ability to design and implement significant change and reorganisation programmes in a unionised environment Ability to plan, strategically manage, organise complex services operations that are performance and date critical Ability to work as part of a senior team with conflicting priorities Desirable A post graduate qualification in a building, engineering, or management related subject Management of Asbestos in Buildings qualification BOHS P405/3 NEBOSH General Certificate, Certificate in Fire Safety, Certificate in Construction Experience developing, placing and working with various forms of JCT/NEC3 contracts Working knowledge of the delivery of projects in a Higher Education environment Able to use AutoCAD understanding or REVIT, BIM Lean process practitioner This role is for an immediate start and will offer an excellent opportunity to work for a large leading one-site university. WEG Tech is part of the Warwick Employment Group and is acting as an internal recruitment agency for this vacancy.
Overview Salary Basis Per annum Enhancements/Additional Payments 1 Saturday in 2 uplift Leave Entitlement 26 days Application Deadline 03/04/2025, 23:55 Anticipated Interview Date(s) TBC About the Borough In Sutton, there is much for us to be proud of both as a council and as a borough. This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ. Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment. All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough. We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton. This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family. Situated in Zone 5, Sutton is less than 30 minutes by train from central London, and south and south west London are easily accessible by public transport. There are 10 train stations which serve key neighbourhoods within the borough providing direct connections to London Victoria, London Bridge, London Blackfriars and St Pancras International. Sutton also has direct rail connections with Epsom, Dorking, Guildford and Horsham, as well as Wimbledon for an interchange with the London Underground and West Croydon for the London Overground. There's also an extensive road network which provides close and easy access to the M25 and M23. About the Role and our Ideal Candidate An exciting opportunity has arisen within Sutton Council's Cultural Services team for a Customer Service Officer with a focus on supporting our Heritage Service. Working closely under the direction of the Heritage Service, you will be responsible for delivering frontline objectives around service development, public engagement and volunteering, and the day-to-day management of Sutton's heritage buildings. You must be a team player and have excellent interpersonal skills to communicate with a diverse range of customers, volunteers, partner agencies and other council departments. You will be an ambassador for providing excellent customer care, as well as help to deliver events and activities that increase engagement. You will be required to handle customer information records in accordance with data protection and information governance procedures. You will need to be confident in using IT for your own work and in helping volunteers use IT specialist equipment, systems and software. You will make the heritage houses a welcoming and vibrant place that people want to use and enjoy. Flexibility is key as you will be asked to cover at any of the heritage houses across the borough, and shifts will include weekends. The role requires a degree of multi-tasking and working under pressure during busy times. This role is not a traditional customer service role and no two days are the same. A Heritage qualification or Heritage experience will be an advantage. Working pattern required is Every Thursday,Friday and alternative Saturdays About Us Sutton Council's Cultural Services is made up of a network of eight public libraries, three heritage houses and a year-round cultural programme for all ages. Cultural Services provide a key part of community life in Sutton, supporting everything from early years development, digital literacy and community activities, to study space, cultural celebrations and access to Council services. Sutton Council's Cultural Framework sets out the Council's ambition to expand cultural activity in Sutton, supporting the Borough's approach to developing place, economic growth and community cohesion. Our Offer To You As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. Employees have access to a wide range of benefits, some of which include: Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) General Council Flexi-time (Please note, this applies to roles at grades 1-9 only) Public Health Service Localised Flexi-time Scheme - accrual of up to 5 days per year Three volunteering days per year in Sutton Comprehensive learning and development programme Local and national discounts for shopping, eating out and leisure activities Interest free season ticket loans Local Government Pension Scheme Car parking scheme Bicycle loan facilities and cycle to work scheme Zip car scheme Free eye tests and contribution towards glasses Confidential wellbeing and counselling support Subsidised gym membership Application Process Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. To support our diversity agenda and reduce the risk of bias in our recruitment activities, our short listing process completely anonymises personal information that can identify job applicants e.g. name, title etc. Our hiring managers review and short list applications based on the information provided as part of your application as to how well you meet the requirements and criteria for the role, as outlined in the job profile. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. Additional Information We pride ourselves on being a diverse, inclusive and welcoming Borough and we aim to create a workforce which reflects the community we serve - the key highlights from our recent Equalities Workforce Report can be seen here. We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates, as these groups are currently under-represented in our workforce. As part of our Disability Confident Committed status, we guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda. The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking theGOV.UK website for right to work guidance. This opportunity is closed to applications.
Feb 03, 2026
Full time
Overview Salary Basis Per annum Enhancements/Additional Payments 1 Saturday in 2 uplift Leave Entitlement 26 days Application Deadline 03/04/2025, 23:55 Anticipated Interview Date(s) TBC About the Borough In Sutton, there is much for us to be proud of both as a council and as a borough. This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ. Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment. All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough. We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton. This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family. Situated in Zone 5, Sutton is less than 30 minutes by train from central London, and south and south west London are easily accessible by public transport. There are 10 train stations which serve key neighbourhoods within the borough providing direct connections to London Victoria, London Bridge, London Blackfriars and St Pancras International. Sutton also has direct rail connections with Epsom, Dorking, Guildford and Horsham, as well as Wimbledon for an interchange with the London Underground and West Croydon for the London Overground. There's also an extensive road network which provides close and easy access to the M25 and M23. About the Role and our Ideal Candidate An exciting opportunity has arisen within Sutton Council's Cultural Services team for a Customer Service Officer with a focus on supporting our Heritage Service. Working closely under the direction of the Heritage Service, you will be responsible for delivering frontline objectives around service development, public engagement and volunteering, and the day-to-day management of Sutton's heritage buildings. You must be a team player and have excellent interpersonal skills to communicate with a diverse range of customers, volunteers, partner agencies and other council departments. You will be an ambassador for providing excellent customer care, as well as help to deliver events and activities that increase engagement. You will be required to handle customer information records in accordance with data protection and information governance procedures. You will need to be confident in using IT for your own work and in helping volunteers use IT specialist equipment, systems and software. You will make the heritage houses a welcoming and vibrant place that people want to use and enjoy. Flexibility is key as you will be asked to cover at any of the heritage houses across the borough, and shifts will include weekends. The role requires a degree of multi-tasking and working under pressure during busy times. This role is not a traditional customer service role and no two days are the same. A Heritage qualification or Heritage experience will be an advantage. Working pattern required is Every Thursday,Friday and alternative Saturdays About Us Sutton Council's Cultural Services is made up of a network of eight public libraries, three heritage houses and a year-round cultural programme for all ages. Cultural Services provide a key part of community life in Sutton, supporting everything from early years development, digital literacy and community activities, to study space, cultural celebrations and access to Council services. Sutton Council's Cultural Framework sets out the Council's ambition to expand cultural activity in Sutton, supporting the Borough's approach to developing place, economic growth and community cohesion. Our Offer To You As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. Employees have access to a wide range of benefits, some of which include: Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) General Council Flexi-time (Please note, this applies to roles at grades 1-9 only) Public Health Service Localised Flexi-time Scheme - accrual of up to 5 days per year Three volunteering days per year in Sutton Comprehensive learning and development programme Local and national discounts for shopping, eating out and leisure activities Interest free season ticket loans Local Government Pension Scheme Car parking scheme Bicycle loan facilities and cycle to work scheme Zip car scheme Free eye tests and contribution towards glasses Confidential wellbeing and counselling support Subsidised gym membership Application Process Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. To support our diversity agenda and reduce the risk of bias in our recruitment activities, our short listing process completely anonymises personal information that can identify job applicants e.g. name, title etc. Our hiring managers review and short list applications based on the information provided as part of your application as to how well you meet the requirements and criteria for the role, as outlined in the job profile. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. Additional Information We pride ourselves on being a diverse, inclusive and welcoming Borough and we aim to create a workforce which reflects the community we serve - the key highlights from our recent Equalities Workforce Report can be seen here. We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates, as these groups are currently under-represented in our workforce. As part of our Disability Confident Committed status, we guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda. The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking theGOV.UK website for right to work guidance. This opportunity is closed to applications.
