If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an outstanding payments leader to join our team in the role of Head of National Payments Vision. The UK Payments market is a vital component of the economy. It is central to our customers, making up the majority of interactions a customer has with their bank. Additionally, the National Payments Vision sets out an ambitious roadmap to re-establish the UK as a global leader within the payments market through new infrastructure and the growth of digital assets and currencies. Within this context, the Head of National Payments Vision role is pivotal in UK RBW's ambitions to truly 'excel in payments'. You will lead HSBC's strategy and delivery of the National Payments Vision (NPV), with a focus on taking industry leadership through coordinated delivery and advocacy. The role holder will work across the organisation to set and drive HSBC's strategic NPV approach, represent the bank in key industry forums, enable agile infrastructure delivery and strengthen stakeholder engagement. This is a unique opportunity for a visionary payments leader to influence the future of UK payments and deliver lasting impact for our customers and the wider economy. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will Leadership and Engagement: Provide leadership that embeds the UK RBW strategic ambitions while driving team engagement. Role Modelling and Alignment: Act as a senior leader, role modelling leadership principles and ensuring alignment with HSBC culture and values. High-Performing Team: Build and maintain a high-performing team capable of articulating and executing a clear strategic vision. Talent and Succession Planning: Ensure talent and succession plans are effectively in place to support long-term objectives. Champion Inclusivity: Cultivate an inclusive environment that reflects HSBC's brand and supports diverse perspectives and collaboration. Manage Industry Relationships: Engage with key industry bodies (e.g., BOE, UK Finance, FCA, HMT) to strengthen relationships and build the payments ecosystem of the future. To be successful in this role you should meet the following requirements Significant expertise in Cards/payments product management. Must have proven leadership in delivering across customer, commercial and conduct scorecards with large teams. Strategic Direction and Stakeholder Engagement. Must have experience in setting strategic direction, galvanizing stakeholders beyond direct management and delivering across the matrix. Industry Engagement and Regulatory Expertise. Expertise in managing industry engagements and understanding current and future regulatory environments in payments. Leadership and Initiative Delivery. Demonstrated ability to lead and deliver multiple initiatives in parallel effectively. Network Building and Relationship Management. Skilled in building effective networks across business areas and developing trust-based relationships. Communication and Adaptability. Ability to present complex issues clearly to diverse stakeholders and adapt to rapidly changing priorities under pressure. This is a hybrid working role with the base location as London, Birmingham, Chester or Leeds. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Email: Telephone:
Dec 13, 2025
Full time
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an outstanding payments leader to join our team in the role of Head of National Payments Vision. The UK Payments market is a vital component of the economy. It is central to our customers, making up the majority of interactions a customer has with their bank. Additionally, the National Payments Vision sets out an ambitious roadmap to re-establish the UK as a global leader within the payments market through new infrastructure and the growth of digital assets and currencies. Within this context, the Head of National Payments Vision role is pivotal in UK RBW's ambitions to truly 'excel in payments'. You will lead HSBC's strategy and delivery of the National Payments Vision (NPV), with a focus on taking industry leadership through coordinated delivery and advocacy. The role holder will work across the organisation to set and drive HSBC's strategic NPV approach, represent the bank in key industry forums, enable agile infrastructure delivery and strengthen stakeholder engagement. This is a unique opportunity for a visionary payments leader to influence the future of UK payments and deliver lasting impact for our customers and the wider economy. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will Leadership and Engagement: Provide leadership that embeds the UK RBW strategic ambitions while driving team engagement. Role Modelling and Alignment: Act as a senior leader, role modelling leadership principles and ensuring alignment with HSBC culture and values. High-Performing Team: Build and maintain a high-performing team capable of articulating and executing a clear strategic vision. Talent and Succession Planning: Ensure talent and succession plans are effectively in place to support long-term objectives. Champion Inclusivity: Cultivate an inclusive environment that reflects HSBC's brand and supports diverse perspectives and collaboration. Manage Industry Relationships: Engage with key industry bodies (e.g., BOE, UK Finance, FCA, HMT) to strengthen relationships and build the payments ecosystem of the future. To be successful in this role you should meet the following requirements Significant expertise in Cards/payments product management. Must have proven leadership in delivering across customer, commercial and conduct scorecards with large teams. Strategic Direction and Stakeholder Engagement. Must have experience in setting strategic direction, galvanizing stakeholders beyond direct management and delivering across the matrix. Industry Engagement and Regulatory Expertise. Expertise in managing industry engagements and understanding current and future regulatory environments in payments. Leadership and Initiative Delivery. Demonstrated ability to lead and deliver multiple initiatives in parallel effectively. Network Building and Relationship Management. Skilled in building effective networks across business areas and developing trust-based relationships. Communication and Adaptability. Ability to present complex issues clearly to diverse stakeholders and adapt to rapidly changing priorities under pressure. This is a hybrid working role with the base location as London, Birmingham, Chester or Leeds. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Email: Telephone:
Get Staffed Online Recruitment
Bellshill, Lanarkshire
Sales Executive £25,000 base salary plus commission of up to £1,500 per month, plus referral bonus Office-based - Bellshill Monday to Friday, 8:30 am - 5:00 pm (no evenings, weekends, or bank holidays) About Our Client Our client is an ambitious, forward-thinking global business who build transformative solutions for their customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. They support their customers with a range of products and services to meet their needs. Since 1990 their ambition has never wavered. From humble beginnings, their vision and drive have seen them venture into new markets with confidence and stay ahead of market trends. Their mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of their offering. With their leading e-mobility solutions, they're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. Our client is on a journey of growth. They pride themselves on being at the forefront of technology innovation and they invite you along on this journey. The Role The main focus of this exciting and challenging role is to obtain new business over the phone and through customer referrals to create new business opportunities. You will be actively selling fuel cards by making business-to-business calls in their vibrant contact centre. This will involve contacting the appropriate decision maker, closing the sale, building key relationships and managing your customer's journey, as well as building and maintaining a pipeline of opportunity. Please note - They are unable to offer remote/hybrid working or sponsorship for this position. Qualifications: Excellent communications skills demonstrating confidence and attention to detail. Self-motivated and self-disciplined to follow the daily target driven structure and manage time effectively. Adapt well to a changing environment and has an ability to work under pressure. Applicants must be computer literate and familiar with standard MS Office applications (MS Word, Excel, PowerPoint, Outlook). Experience with outbound sales in a call centre environment or a similar sales setting. What can you expect from our client A friendly culture that mirrors their proposition to their customers. A fast-growing organisation that defines itself as being agile and innovative. A drive for continuous improvement, which you will be empowered to get behind from day one. A commitment to building a working environment that values inclusivity, innovation, agility, and drive. What They Offer: 25 days holiday + Bank Holidays Generous commission structure - uncapped! Annual incentives - trips abroad! Weekly and monthly sales incentives (prizes, gift cards, early finishes, extended lunch, and more!) Career progression opportunities A supportive team and achievable targets Learn, upskill, and develop yourself through a core business skill - selling! Still Curious If you're interested but not sure if you have all the criteria listed, have a chat with our client. They are open to applications from varied backgrounds and are holding an assessment day on Friday 16th January 2026. Our client is an equal opportunities employer. They are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. They do not accept speculative agency CVs. Any CV received will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR. BDE / Sales / New Business / Telesales / Outbound Sales / Sales Advisor / Business Development / Account Manager / B2B JBRP1_UKTJ
Dec 13, 2025
Full time
Sales Executive £25,000 base salary plus commission of up to £1,500 per month, plus referral bonus Office-based - Bellshill Monday to Friday, 8:30 am - 5:00 pm (no evenings, weekends, or bank holidays) About Our Client Our client is an ambitious, forward-thinking global business who build transformative solutions for their customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. They support their customers with a range of products and services to meet their needs. Since 1990 their ambition has never wavered. From humble beginnings, their vision and drive have seen them venture into new markets with confidence and stay ahead of market trends. Their mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of their offering. With their leading e-mobility solutions, they're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. Our client is on a journey of growth. They pride themselves on being at the forefront of technology innovation and they invite you along on this journey. The Role The main focus of this exciting and challenging role is to obtain new business over the phone and through customer referrals to create new business opportunities. You will be actively selling fuel cards by making business-to-business calls in their vibrant contact centre. This will involve contacting the appropriate decision maker, closing the sale, building key relationships and managing your customer's journey, as well as building and maintaining a pipeline of opportunity. Please note - They are unable to offer remote/hybrid working or sponsorship for this position. Qualifications: Excellent communications skills demonstrating confidence and attention to detail. Self-motivated and self-disciplined to follow the daily target driven structure and manage time effectively. Adapt well to a changing environment and has an ability to work under pressure. Applicants must be computer literate and familiar with standard MS Office applications (MS Word, Excel, PowerPoint, Outlook). Experience with outbound sales in a call centre environment or a similar sales setting. What can you expect from our client A friendly culture that mirrors their proposition to their customers. A fast-growing organisation that defines itself as being agile and innovative. A drive for continuous improvement, which you will be empowered to get behind from day one. A commitment to building a working environment that values inclusivity, innovation, agility, and drive. What They Offer: 25 days holiday + Bank Holidays Generous commission structure - uncapped! Annual incentives - trips abroad! Weekly and monthly sales incentives (prizes, gift cards, early finishes, extended lunch, and more!) Career progression opportunities A supportive team and achievable targets Learn, upskill, and develop yourself through a core business skill - selling! Still Curious If you're interested but not sure if you have all the criteria listed, have a chat with our client. They are open to applications from varied backgrounds and are holding an assessment day on Friday 16th January 2026. Our client is an equal opportunities employer. They are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. They do not accept speculative agency CVs. Any CV received will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR. BDE / Sales / New Business / Telesales / Outbound Sales / Sales Advisor / Business Development / Account Manager / B2B JBRP1_UKTJ
Data Scientist - ML & Consumer Lending South West, UK Hybrid working, strong salary dependent on experience The client South West based, modern office hub, and a major consumer lending portfolio. This is a chance to join a well known financial services group that is investing heavily in data, Applied Data Science, and Machine Learning to stay ahead of the market and improve how it serves its customers. The business is moving towards cloud native, production grade ML, backed by senior leaders who see Data Science as central to the next chapter of growth. You will sit close to real decision making, working with product, risk, and engineering teams to turn data and ML into tangible customer outcomes. The role You will join a growing data science team focused on credit cards and wider consumer lending. Your work will span the full ML lifecycle, from exploratory analysis and model build, through to working with ML Engineers to get models into production and keep them performing as the data strategy matures. The team is open to Data Scientists at different stages, from those looking to build on a first industry role, through to more experienced practitioners who want broader ownership and influence. What you will be doing Building and enhancing Python based ML models across the credit card portfolio Using SQL on large, complex datasets to engineer robust, reusable features Partnering with ML Engineers to deploy containerised models and support production ML workflows Working with product and risk stakeholders to identify and shape high value ML and AI use cases Operating within a clear model risk and governance framework, with room to experiment and learn Presenting findings in plain language and helping non specialists act on the insights What we are looking for Strong grounding in statistics and or Machine Learning, plus solid Python Confident SQL skills and experience with real world, messy datasets Experience of the ML lifecycle, ideally including production or near production environments Exposure to modern cloud and analytics tooling, for example BigQuery or Vertex, and BI tools Interest in credit cards or consumer lending, and how ML and AI can improve fairness and outcomes You will join a friendly team that values curiosity, knowledge sharing, and personal growth. There is genuine scope to shape how ML and AI are used in the business, whether you see your future in deeper technical expertise or in a more leadership focused path. If this sounds like the kind of environment you want to be part of, we would love to hear from you.
Dec 13, 2025
Full time
Data Scientist - ML & Consumer Lending South West, UK Hybrid working, strong salary dependent on experience The client South West based, modern office hub, and a major consumer lending portfolio. This is a chance to join a well known financial services group that is investing heavily in data, Applied Data Science, and Machine Learning to stay ahead of the market and improve how it serves its customers. The business is moving towards cloud native, production grade ML, backed by senior leaders who see Data Science as central to the next chapter of growth. You will sit close to real decision making, working with product, risk, and engineering teams to turn data and ML into tangible customer outcomes. The role You will join a growing data science team focused on credit cards and wider consumer lending. Your work will span the full ML lifecycle, from exploratory analysis and model build, through to working with ML Engineers to get models into production and keep them performing as the data strategy matures. The team is open to Data Scientists at different stages, from those looking to build on a first industry role, through to more experienced practitioners who want broader ownership and influence. What you will be doing Building and enhancing Python based ML models across the credit card portfolio Using SQL on large, complex datasets to engineer robust, reusable features Partnering with ML Engineers to deploy containerised models and support production ML workflows Working with product and risk stakeholders to identify and shape high value ML and AI use cases Operating within a clear model risk and governance framework, with room to experiment and learn Presenting findings in plain language and helping non specialists act on the insights What we are looking for Strong grounding in statistics and or Machine Learning, plus solid Python Confident SQL skills and experience with real world, messy datasets Experience of the ML lifecycle, ideally including production or near production environments Exposure to modern cloud and analytics tooling, for example BigQuery or Vertex, and BI tools Interest in credit cards or consumer lending, and how ML and AI can improve fairness and outcomes You will join a friendly team that values curiosity, knowledge sharing, and personal growth. There is genuine scope to shape how ML and AI are used in the business, whether you see your future in deeper technical expertise or in a more leadership focused path. If this sounds like the kind of environment you want to be part of, we would love to hear from you.
About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world's leading fintech companies and are off to a strong start: One of the UK's newest unicorns with a team of just over 600 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers' hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting About the role We're looking for an experienced, hands on and highly technical Product Manager / Senior Product Manager to build and scale our internal automation platform at Lendable. This team's remit is to supercharge our internal teams (Finance, People/HR, Legal, Compliance, Risk, Marketing, Capital Markets and Product & Engineering) by automating their workflows end-to-end. You'll sit at the intersection of product, engineering and operations to: Build and run our internal automation platform using agentic AI infrastructure (e.g. n8n), AI copilots (e.g. Cursor), and vibe coding tools (e.g. Replit, Lovable) Ship real workflows and tools that remove manual work from our colleagues' day-to-day and help drive more insights and efficiency from our valuable workforce Build the guardrails and infrastructure so anyone in these teams can safely build and test their own workflows (with the right controls for security, data protection, reliability and scalability) You'll lead a small dev team (3-4 engineers) and are expected to be a hacker yourself. You'll go beyond traditional 'rules and steps' automation, designing agentic workflows where LLMs operate in non deterministic environments and effectively replace manual judgment and decision making. At the same time, you'll be the evangelist for AI and agentic workflows across the company, helping others adopt and build too. Why join our Internal Automation team? High ownership: Take full end-to-end ownership of our internal automation platform from day one in a flat structure with huge autonomy. Massive leverage: Every workflow you ship saves hours across multiple teams. You'll directly impact how fast Lendable moves as a company, helping us maintain one of our key competitive advantages - nimbleness. Cutting edge technology: Work at the frontier of agentic AI, workflow orchestration and coding copilots, making machines do the heavy lifting so our teams can focus on high value work. Builder / hacker culture: Work in a small, senior team where it's normal for PMs to prototype flows, write scripts, and "vibe code" solutions using tools like n8n, Replit, Cursor and Lovable. Company wide visibility: Partner with leadership in Finance, People, Legal, Compliance, Marketing, Capital Markets and Product/Tech. When your automations work, everyone feels it. What you'll be doing Discover & prioritise the highest leverage automations Partner with internal teams to deeply understand their processes, constraints and pain points Map end-to-end workflows (e.g. month end close, headcount planning, vendor onboarding, policy attestations, investigations, approvals), quantify impact (time saved, errors reduced, control uplift, speed) and ruthlessly prioritise what to automate next. Build & launch agentic workflows and internal tools Design and ship automations using tools like agentic workflow automation tools, AI copilots and vibe coding tools like n8n, Cursor, Replit, and Loveable to prototype fast, iterate quickly to build LLM powered workflows that make real time judgement calls much closer to how a human would. Define and track success metrics (e.g. manual touches removed, time to complete, error rates, SLA adherence) and continuously improve based on what you learn. Build the platform & guardrails so others can build Own the vision and roadmap for the internal automation platform (templates, building blocks, permissions, environments, observability, logging, audit trails) and ensure it meets our standards for security, data protection and auditability. Design simple, safe ways for non technical users to create, test and deploy their own workflows, with guardrails that allow the platform to scale reliably as usage grows. Evangelise AI & automation across Lendable Act as the internal champion for AI and agentic workflows, running demos, trainings and show and tells and building reusable patterns, playbooks and docs to make adoption easy. Nurture an internal community of "automation builders" across teams, supporting them with feedback, templates and guidance. What we're looking for Essential experience Product management experience: 3+ years building products, platforms or internal tools; 5+ years for a Senior PM. We're open to title depending on experience. Automation / tooling experience: Hands on experience automating workflows (e.g. with n8n, Zapier, Make, internal tooling, scripts, or similar). Technical fluency: Comfortable with APIs, webhooks, data formats (JSON), and numerical analysis. You should be able to prototype small automations yourself. Data driven: Strong analytical skills; comfortable with Excel/Sheets and ideally some SQL. You use data to prioritise, validate and iterate. Hacker mindset & technical depth You're a vibe coder at heart: happy to open Cursor/Replit, stitch together APIs, and build a first version yourself. You're comfortable working closely with engineers, understanding technical trade offs, and diving into enough detail to make good decisions. You're excited by agentic AI, copilots and internal developer platforms - and curious to explore new tools and patterns here. Core capabilities Bias for action: You move fast, ship early, and iterate based on feedback instead of waiting for perfect information. Operational excellence: Strong prioritisation skills; you can say "no" and keep the team focused on high impact work. Stakeholder management: Track record working with non technical teams (Finance, HR, Legal, Compliance, Operations) and translating their needs into robust solutions. Communication & influence: You can explain complex workflows simply, adjust your communication to your audience, and bring people along on the journey. Problem solving: You relish untangling messy processes and breaking complex problems into small, shippable chunks. Ideal background Background building internal tooling, platforms or automation for business teams. Experience in startup/scale-up environments with flat organisational structures and high levels of ownership. Deep curiosity about emerging AI/agent frameworks, LLM tooling and their applications in internal operations. How you will contribute to the Product & Tech team's objectives Take autonomous ownership of the Internal Automation product line. Prioritise the automation roadmap independently based on impact, risk and strategic alignment. Run standups and planning with your engineering team, optimising developer time for maximum business leverage. Collaborate widely across Finance, People, Legal, Compliance, Risk, Product, Engineering and Data to identify, design and deliver automations. Set and track clear success metrics (time saved, errors reduced, control uplift) and report on impact to leadership. Champion best practices in experimentation, observability and reliability for workflows and internal tools. Help shape how we use AI across Lendable, from simple copilots to fully agentic workflows. Interview process A Quick introduction call with someone from the Talent Team A take home exercise - 7 days to complete Take home task debrief and in person case study - Hiring manager + 1 more PM Final round: Cognitive test 35 minutes MD interview 45 minutes Product interview (case study) - 2 PMs 1 hour Eng interview - 2 Engineers 45 minutes CPO 30 minutes Life at Lendable The opportunity to scale up one of the world's most successful fintech companies. Best in class compensation . click apply for full job details
Dec 13, 2025
Full time
About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world's leading fintech companies and are off to a strong start: One of the UK's newest unicorns with a team of just over 600 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers' hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting About the role We're looking for an experienced, hands on and highly technical Product Manager / Senior Product Manager to build and scale our internal automation platform at Lendable. This team's remit is to supercharge our internal teams (Finance, People/HR, Legal, Compliance, Risk, Marketing, Capital Markets and Product & Engineering) by automating their workflows end-to-end. You'll sit at the intersection of product, engineering and operations to: Build and run our internal automation platform using agentic AI infrastructure (e.g. n8n), AI copilots (e.g. Cursor), and vibe coding tools (e.g. Replit, Lovable) Ship real workflows and tools that remove manual work from our colleagues' day-to-day and help drive more insights and efficiency from our valuable workforce Build the guardrails and infrastructure so anyone in these teams can safely build and test their own workflows (with the right controls for security, data protection, reliability and scalability) You'll lead a small dev team (3-4 engineers) and are expected to be a hacker yourself. You'll go beyond traditional 'rules and steps' automation, designing agentic workflows where LLMs operate in non deterministic environments and effectively replace manual judgment and decision making. At the same time, you'll be the evangelist for AI and agentic workflows across the company, helping others adopt and build too. Why join our Internal Automation team? High ownership: Take full end-to-end ownership of our internal automation platform from day one in a flat structure with huge autonomy. Massive leverage: Every workflow you ship saves hours across multiple teams. You'll directly impact how fast Lendable moves as a company, helping us maintain one of our key competitive advantages - nimbleness. Cutting edge technology: Work at the frontier of agentic AI, workflow orchestration and coding copilots, making machines do the heavy lifting so our teams can focus on high value work. Builder / hacker culture: Work in a small, senior team where it's normal for PMs to prototype flows, write scripts, and "vibe code" solutions using tools like n8n, Replit, Cursor and Lovable. Company wide visibility: Partner with leadership in Finance, People, Legal, Compliance, Marketing, Capital Markets and Product/Tech. When your automations work, everyone feels it. What you'll be doing Discover & prioritise the highest leverage automations Partner with internal teams to deeply understand their processes, constraints and pain points Map end-to-end workflows (e.g. month end close, headcount planning, vendor onboarding, policy attestations, investigations, approvals), quantify impact (time saved, errors reduced, control uplift, speed) and ruthlessly prioritise what to automate next. Build & launch agentic workflows and internal tools Design and ship automations using tools like agentic workflow automation tools, AI copilots and vibe coding tools like n8n, Cursor, Replit, and Loveable to prototype fast, iterate quickly to build LLM powered workflows that make real time judgement calls much closer to how a human would. Define and track success metrics (e.g. manual touches removed, time to complete, error rates, SLA adherence) and continuously improve based on what you learn. Build the platform & guardrails so others can build Own the vision and roadmap for the internal automation platform (templates, building blocks, permissions, environments, observability, logging, audit trails) and ensure it meets our standards for security, data protection and auditability. Design simple, safe ways for non technical users to create, test and deploy their own workflows, with guardrails that allow the platform to scale reliably as usage grows. Evangelise AI & automation across Lendable Act as the internal champion for AI and agentic workflows, running demos, trainings and show and tells and building reusable patterns, playbooks and docs to make adoption easy. Nurture an internal community of "automation builders" across teams, supporting them with feedback, templates and guidance. What we're looking for Essential experience Product management experience: 3+ years building products, platforms or internal tools; 5+ years for a Senior PM. We're open to title depending on experience. Automation / tooling experience: Hands on experience automating workflows (e.g. with n8n, Zapier, Make, internal tooling, scripts, or similar). Technical fluency: Comfortable with APIs, webhooks, data formats (JSON), and numerical analysis. You should be able to prototype small automations yourself. Data driven: Strong analytical skills; comfortable with Excel/Sheets and ideally some SQL. You use data to prioritise, validate and iterate. Hacker mindset & technical depth You're a vibe coder at heart: happy to open Cursor/Replit, stitch together APIs, and build a first version yourself. You're comfortable working closely with engineers, understanding technical trade offs, and diving into enough detail to make good decisions. You're excited by agentic AI, copilots and internal developer platforms - and curious to explore new tools and patterns here. Core capabilities Bias for action: You move fast, ship early, and iterate based on feedback instead of waiting for perfect information. Operational excellence: Strong prioritisation skills; you can say "no" and keep the team focused on high impact work. Stakeholder management: Track record working with non technical teams (Finance, HR, Legal, Compliance, Operations) and translating their needs into robust solutions. Communication & influence: You can explain complex workflows simply, adjust your communication to your audience, and bring people along on the journey. Problem solving: You relish untangling messy processes and breaking complex problems into small, shippable chunks. Ideal background Background building internal tooling, platforms or automation for business teams. Experience in startup/scale-up environments with flat organisational structures and high levels of ownership. Deep curiosity about emerging AI/agent frameworks, LLM tooling and their applications in internal operations. How you will contribute to the Product & Tech team's objectives Take autonomous ownership of the Internal Automation product line. Prioritise the automation roadmap independently based on impact, risk and strategic alignment. Run standups and planning with your engineering team, optimising developer time for maximum business leverage. Collaborate widely across Finance, People, Legal, Compliance, Risk, Product, Engineering and Data to identify, design and deliver automations. Set and track clear success metrics (time saved, errors reduced, control uplift) and report on impact to leadership. Champion best practices in experimentation, observability and reliability for workflows and internal tools. Help shape how we use AI across Lendable, from simple copilots to fully agentic workflows. Interview process A Quick introduction call with someone from the Talent Team A take home exercise - 7 days to complete Take home task debrief and in person case study - Hiring manager + 1 more PM Final round: Cognitive test 35 minutes MD interview 45 minutes Product interview (case study) - 2 PMs 1 hour Eng interview - 2 Engineers 45 minutes CPO 30 minutes Life at Lendable The opportunity to scale up one of the world's most successful fintech companies. Best in class compensation . click apply for full job details
Methods Business and Digital Technology
City, Manchester
Senior Content Designer Location: Remote and client site Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Your role We are recruiting for a Senior Content Designer on a permanent basis. You will have a passion for making things easier for people to understand to help users complete their goal. You will have experience of working in a public sector environment, with a working knowledge of standards and principles, such as the Service Standard. Responsibilities Planning, writing and managing usable and accessible content in line with GDS/GOV.UK Content Design guidelines and standards. Producing content that is accurate, timely, relevant, easy to understand, search engine optimised and meets style guidelines. Managing stakeholders and building successful relationships with them, including explaining content decisions. Using analytical and problem solving skills to help the team solve design problems and challenge assumptions. Championing user centred design practices for digital products and services. Advocating for accessible digital products and services. Being an active part of the Content Design Community of Practice, including sharing ideas, best practice and proactively offering help and support. Taking responsibility for content quality, including coaching and mentoring content designers. Supporting team members' learning, skills growth and career progression. Line managing members of the content design team, including: offering project support and guidance holding 1:1s, probation reviews and appraisals approving timecards, expenses and leave. Supporting the Head of Content, including with: training and development plans project planning recruitment activities sales and marketing activities. Helping create a welcoming, safe and inclusive team environment - encouraging mutual peer to peer support, and helping individuals achieve a good work life balance. The role will be based remotely, but there may be a need for some UK travel requiring you to stay away from home. Skills we are looking for Producing user centred content: experience of evidence based content design that meets GDS/GOV.UK standards, including a deep understanding of end to end journeys and experience of identifying where journey fixes or content improvements need to be made. Working as a content designer in an agile environment: you understand agile approaches, advocate for the role of content design in multidisciplinary teams, and encourage healthy working relationships with other disciplines. Strong communication and interpersonal skills: ability to communicate a range of information to a variety of audiences. For example, talking about digital products and the GDS Service Standard in a way that stakeholders understand. Stakeholder relationship management: ability to effectively negotiate and influence stakeholders, manage relationships, build strategic relationships, communicate regularly and remove blockers, while keeping the focus on user needs. Strategic thinking: ability to help to lead the design and implementation of strategies, and evaluate their impact and progress to make sure business objectives and user needs are being met Understanding user needs: ability to work closely and collaboratively with user researchers to gain insights and make decisions based on findings. Accessibility: ability of putting accessibility at the heart of approaches to designing content and encouraging others to do the same. People management: take responsibility for assuring the quality of more junior colleagues, and coaching and guiding them to improve. Ensuring quality: make sure content is regularly reviewed and evaluated, contributing to continuous improvements and iterations. Additional skills and behaviours Skills that would also be useful in this role include: Proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work. Proactive approach to diversity, equality and inclusion, internally and with clients. Experience in creating and updating prototypes, from paper sketches to coded prototypes (for example, using the GOV.UK Prototype Kit). By joining us you can expect Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought provoking leadership A supportive and collaborative environment Development - access to LinkedIn Learning, a management development programme, and training Wellness - 24/7 confidential employee assistance programme Flexible Working - including home working and part time Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year Volunteering - 2 paid days per year to volunteer in our local communities or within a charity organisation Pension - Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Discretionary Company Bonus - based on company and individual performance Life Assurance - of 4 times base salary Private Medical Insurance - which is non contributory (spouse and dependants included) Worldwide Travel Insurance - which is non contributory (spouse and dependants included) Enhanced Maternity and Paternity Pay Travel - season ticket loan, cycle to work scheme For a full list of benefits please visit our website
Dec 13, 2025
Full time
Senior Content Designer Location: Remote and client site Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Your role We are recruiting for a Senior Content Designer on a permanent basis. You will have a passion for making things easier for people to understand to help users complete their goal. You will have experience of working in a public sector environment, with a working knowledge of standards and principles, such as the Service Standard. Responsibilities Planning, writing and managing usable and accessible content in line with GDS/GOV.UK Content Design guidelines and standards. Producing content that is accurate, timely, relevant, easy to understand, search engine optimised and meets style guidelines. Managing stakeholders and building successful relationships with them, including explaining content decisions. Using analytical and problem solving skills to help the team solve design problems and challenge assumptions. Championing user centred design practices for digital products and services. Advocating for accessible digital products and services. Being an active part of the Content Design Community of Practice, including sharing ideas, best practice and proactively offering help and support. Taking responsibility for content quality, including coaching and mentoring content designers. Supporting team members' learning, skills growth and career progression. Line managing members of the content design team, including: offering project support and guidance holding 1:1s, probation reviews and appraisals approving timecards, expenses and leave. Supporting the Head of Content, including with: training and development plans project planning recruitment activities sales and marketing activities. Helping create a welcoming, safe and inclusive team environment - encouraging mutual peer to peer support, and helping individuals achieve a good work life balance. The role will be based remotely, but there may be a need for some UK travel requiring you to stay away from home. Skills we are looking for Producing user centred content: experience of evidence based content design that meets GDS/GOV.UK standards, including a deep understanding of end to end journeys and experience of identifying where journey fixes or content improvements need to be made. Working as a content designer in an agile environment: you understand agile approaches, advocate for the role of content design in multidisciplinary teams, and encourage healthy working relationships with other disciplines. Strong communication and interpersonal skills: ability to communicate a range of information to a variety of audiences. For example, talking about digital products and the GDS Service Standard in a way that stakeholders understand. Stakeholder relationship management: ability to effectively negotiate and influence stakeholders, manage relationships, build strategic relationships, communicate regularly and remove blockers, while keeping the focus on user needs. Strategic thinking: ability to help to lead the design and implementation of strategies, and evaluate their impact and progress to make sure business objectives and user needs are being met Understanding user needs: ability to work closely and collaboratively with user researchers to gain insights and make decisions based on findings. Accessibility: ability of putting accessibility at the heart of approaches to designing content and encouraging others to do the same. People management: take responsibility for assuring the quality of more junior colleagues, and coaching and guiding them to improve. Ensuring quality: make sure content is regularly reviewed and evaluated, contributing to continuous improvements and iterations. Additional skills and behaviours Skills that would also be useful in this role include: Proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work. Proactive approach to diversity, equality and inclusion, internally and with clients. Experience in creating and updating prototypes, from paper sketches to coded prototypes (for example, using the GOV.UK Prototype Kit). By joining us you can expect Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought provoking leadership A supportive and collaborative environment Development - access to LinkedIn Learning, a management development programme, and training Wellness - 24/7 confidential employee assistance programme Flexible Working - including home working and part time Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year Volunteering - 2 paid days per year to volunteer in our local communities or within a charity organisation Pension - Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Discretionary Company Bonus - based on company and individual performance Life Assurance - of 4 times base salary Private Medical Insurance - which is non contributory (spouse and dependants included) Worldwide Travel Insurance - which is non contributory (spouse and dependants included) Enhanced Maternity and Paternity Pay Travel - season ticket loan, cycle to work scheme For a full list of benefits please visit our website
BR, BE / Verenigd Koninkrijk - Remote (within locations) Giftify is a global leader in customizable gift card solutions, partnering with over 400 shopping centers worldwide to improve client engagement, loyalty, and sales. Our mission is to provide seamless integration with payment systems and create outstanding customer experiences. Role overview: As a Customer Success Manager (CSM) - UK, you will be the primary point of contact for our clients in the region, ensuring they maximize the value of Giftify's solutions. You will build strong relationships, drive client satisfaction, and identify opportunities for account growth. Reporting to the Head of Client Success, you will play a key role in ensuring long-term client success and retention. Key Responsibilities Client Relationship Management: Act as the main point of contact for clients in UK, ensuring high satisfaction and strong engagement. Customer Adoption & Value Realization: Work proactively to ensure that clients fully understand and gain value from our product. Focus on onboarding, training, and ongoing support to boost product adoption and satisfaction Revenue Growth & Sales Focus: Managing the financial aspects of the client relationship: boosting cards sales and identify upsell opportunities for Giftify's products and services. Client Advocacy: Capture client feedback and collaborate with product, legal, finance, and implementation teams to enhance the customer experience. Performance Monitoring: Regularly review client performance, provide insights, and suggest improvements. Process Optimization: Support the development of best practices and contribute to process improvements in customer success. Regular Communication: Organize client meetings, performance reviews, and on-site visits to strengthen relationships. Collaboration: Work closely with Business Development to identify expansion opportunities and support renewal discussions. Travel: Meet clients in person and represent Giftify at industry events in UK and Europe. Qualifications At least 3 years of experience in account management, customer success, or a similar role, ideally in Tech, Payments, or a similar sector. Strong ability to understand client needs, solve problems, and drive long-term value. Excellent time management and ability to handle multiple accounts. Strong communication English (professional level), and preferably another European language. Proficiency with CRM tools (e.g., HubSpot) and data-driven client insights. Ability to negotiate and handle complex client interactions diplomatically. Experience working with cross-functional teams to support customer success. Willingness to travel within UK and across Europe as needed. Why Join Us? Work in a dynamic and international environment with over 25 nationalities. Play a key role in shaping the customer success function in a growing fintech company. Enjoy competitive salary and benefits, plus opportunities for career growth. Be part of a team that values strong client relationships and long-term success. If you're passionate about customer success and thrive in a fast-paced, client-facing role, we'd love to hear from you!
Dec 13, 2025
Full time
BR, BE / Verenigd Koninkrijk - Remote (within locations) Giftify is a global leader in customizable gift card solutions, partnering with over 400 shopping centers worldwide to improve client engagement, loyalty, and sales. Our mission is to provide seamless integration with payment systems and create outstanding customer experiences. Role overview: As a Customer Success Manager (CSM) - UK, you will be the primary point of contact for our clients in the region, ensuring they maximize the value of Giftify's solutions. You will build strong relationships, drive client satisfaction, and identify opportunities for account growth. Reporting to the Head of Client Success, you will play a key role in ensuring long-term client success and retention. Key Responsibilities Client Relationship Management: Act as the main point of contact for clients in UK, ensuring high satisfaction and strong engagement. Customer Adoption & Value Realization: Work proactively to ensure that clients fully understand and gain value from our product. Focus on onboarding, training, and ongoing support to boost product adoption and satisfaction Revenue Growth & Sales Focus: Managing the financial aspects of the client relationship: boosting cards sales and identify upsell opportunities for Giftify's products and services. Client Advocacy: Capture client feedback and collaborate with product, legal, finance, and implementation teams to enhance the customer experience. Performance Monitoring: Regularly review client performance, provide insights, and suggest improvements. Process Optimization: Support the development of best practices and contribute to process improvements in customer success. Regular Communication: Organize client meetings, performance reviews, and on-site visits to strengthen relationships. Collaboration: Work closely with Business Development to identify expansion opportunities and support renewal discussions. Travel: Meet clients in person and represent Giftify at industry events in UK and Europe. Qualifications At least 3 years of experience in account management, customer success, or a similar role, ideally in Tech, Payments, or a similar sector. Strong ability to understand client needs, solve problems, and drive long-term value. Excellent time management and ability to handle multiple accounts. Strong communication English (professional level), and preferably another European language. Proficiency with CRM tools (e.g., HubSpot) and data-driven client insights. Ability to negotiate and handle complex client interactions diplomatically. Experience working with cross-functional teams to support customer success. Willingness to travel within UK and across Europe as needed. Why Join Us? Work in a dynamic and international environment with over 25 nationalities. Play a key role in shaping the customer success function in a growing fintech company. Enjoy competitive salary and benefits, plus opportunities for career growth. Be part of a team that values strong client relationships and long-term success. If you're passionate about customer success and thrive in a fast-paced, client-facing role, we'd love to hear from you!
About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world's leading fintech companies and are off to a strong start: One of the UK's newest unicorns with a team of just over 600 people Among fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers' hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting. The role We're looking for our next Senior Talent Partner, who will take global, end-to-end ownership of hiring across Capital Markets, Credit, Compliance, Data Science, Finance, Legal and People. From briefings with hiring leaders, architecting sourcing strategies and seamless offer management, to leading on strategic initiatives, you'll be a results oriented force for hiring the best available talent at pace. What you'll be doing: You'll uncover and engage best-in-market passive talent using creative, multi-channel sourcing approaches (and probably a few we haven't seen yet!). You'll thrive as a business partner to leaders, guiding stakeholder conversations and influencing decisions with data, insight, and empathy. You'll navigate a scaling, fast paced environment. You'll hustle cross functionally and champion collaborative hiring best practices at every turn. Through it all, you'll interrogate our processes with a highly analytical mindset, always hunting for opportunities to hire not only faster but smarter. What we offer: Real impact - see your work directly shape the trajectory of our company. Every hire you make here is a game changer. Growth - join and learn from driven, smart teammates who push for better, daily. High agency - you'll own your projects end-to-end, have a genuine seat at the table, and make meaningful decisions that matter. No red tape, just results. Low ego - we value humility, transparency, and the willingness to listen. No politics, just mutual respect and shared wins. Best of both - we're a financially solid fintech with a start up mentality. Enjoy the stability and resources alongside the pace, autonomy, and fun of a scrappy challenger brand. What we're looking for: You have a minimum of 4+ years end-to-end experience, hiring across both Corporate Functions and Tech, within a fast-paced, in-house, product led tech environment. You have experience hiring into other locations outside of the UK, ideally with a grasp of US employment law. You're familiar with deep sourcing activities, with proven ability to identify, engage, and convert passive talent, using a range of tools, platforms and creative techniques. You have excellent stakeholder management skills, including influencing diverse teams and leaders with business acumen and integrity. You're deeply data driven, you leverage analytics to improve hiring every day and are comfortable reporting on process and outcomes. You're a proactive collaborator and relationship builder. The ultimate culture add, ready to roll up your sleeves and make things happen. You have excellent written and verbal communication. You tailor your message, get buy in, and build trust at all levels. You have experience with applicant tracking systems (bonus if you can teach us a thing or two about Ashby!). Interview process: Screening - a 30 minute call with our Head of Talent. Leadership interview - a 45 minute interview with our CFO. Final interview - a 45 minute task with the Head of Talent and VP, People, followed by a 45 minute senior stakeholder interview. Life at Lendable The opportunity to scale up one of the world's most successful fintech companies. Best-in-class compensation, including equity. You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to build and exchange ideas. Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday. We care for our Lendies' well being both physically and mentally, so we offer coverage when it comes to private health insurance. We're an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in London. Check out our blog!
Dec 13, 2025
Full time
About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world's leading fintech companies and are off to a strong start: One of the UK's newest unicorns with a team of just over 600 people Among fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers' hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting. The role We're looking for our next Senior Talent Partner, who will take global, end-to-end ownership of hiring across Capital Markets, Credit, Compliance, Data Science, Finance, Legal and People. From briefings with hiring leaders, architecting sourcing strategies and seamless offer management, to leading on strategic initiatives, you'll be a results oriented force for hiring the best available talent at pace. What you'll be doing: You'll uncover and engage best-in-market passive talent using creative, multi-channel sourcing approaches (and probably a few we haven't seen yet!). You'll thrive as a business partner to leaders, guiding stakeholder conversations and influencing decisions with data, insight, and empathy. You'll navigate a scaling, fast paced environment. You'll hustle cross functionally and champion collaborative hiring best practices at every turn. Through it all, you'll interrogate our processes with a highly analytical mindset, always hunting for opportunities to hire not only faster but smarter. What we offer: Real impact - see your work directly shape the trajectory of our company. Every hire you make here is a game changer. Growth - join and learn from driven, smart teammates who push for better, daily. High agency - you'll own your projects end-to-end, have a genuine seat at the table, and make meaningful decisions that matter. No red tape, just results. Low ego - we value humility, transparency, and the willingness to listen. No politics, just mutual respect and shared wins. Best of both - we're a financially solid fintech with a start up mentality. Enjoy the stability and resources alongside the pace, autonomy, and fun of a scrappy challenger brand. What we're looking for: You have a minimum of 4+ years end-to-end experience, hiring across both Corporate Functions and Tech, within a fast-paced, in-house, product led tech environment. You have experience hiring into other locations outside of the UK, ideally with a grasp of US employment law. You're familiar with deep sourcing activities, with proven ability to identify, engage, and convert passive talent, using a range of tools, platforms and creative techniques. You have excellent stakeholder management skills, including influencing diverse teams and leaders with business acumen and integrity. You're deeply data driven, you leverage analytics to improve hiring every day and are comfortable reporting on process and outcomes. You're a proactive collaborator and relationship builder. The ultimate culture add, ready to roll up your sleeves and make things happen. You have excellent written and verbal communication. You tailor your message, get buy in, and build trust at all levels. You have experience with applicant tracking systems (bonus if you can teach us a thing or two about Ashby!). Interview process: Screening - a 30 minute call with our Head of Talent. Leadership interview - a 45 minute interview with our CFO. Final interview - a 45 minute task with the Head of Talent and VP, People, followed by a 45 minute senior stakeholder interview. Life at Lendable The opportunity to scale up one of the world's most successful fintech companies. Best-in-class compensation, including equity. You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to build and exchange ideas. Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday. We care for our Lendies' well being both physically and mentally, so we offer coverage when it comes to private health insurance. We're an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in London. Check out our blog!
AIRCRAFT PLACARD SPECIALIST In the role of Aircraft Placard Specialist, you are instrumental in ensuring that both interior and exterior aircraft placards and signage conform to the appropriate aviation safety, regulatory and quality standards. Ideally, you may already be working in a related field and in the capacity of designing and producing placards and signage to an impeccable standard. Located at Flexjet's Peterborough, Ontario facility, this opportunity will provide you with technical challenge and exposure to one of the most prestigious and technically advanced fleet of business aircraft operating today. A unique professional working environment awaits as does the opportunity to work closely with numerous talented teams and individuals. Key operational relationships would include departments and functions supporting: Aircraft Paint Cabin and Interior Install Structures Facilities Maintenance Health and Safety Aircraft Maintenance Warehouse Design Cabinetry Duties and Responsibilities Incoming photos and placard general arrangements. Noting all aircraft modification/damage externally and report to maintenance. Researching aircraft Type Certificates/I.P.C/M.M through various websites and communications. Production of silk screen frames. (includes cutting the wood, applying mesh, applying emulsion, digital design makeup and image application). Designing all external and internal placards for silkscreen/decal installation. Application of silkscreen inks to aircraft. Digital design, cutting, application and painting of specific placards. Application and complete design for custom avionics panels and circuit breaker panels through silkscreen process as well as decals. Cockpit Lexan Registrations and Luminescent. Making and applying all Registrations specific to country's standards. Making and applying all Custom Logo's to aircraft specific. Incoming stencils of aircraft specific stripes/logos/RVSM Ordering all material used on HP Latex 630, Summa S3 T-head, Gerber Edge FX and GSX. Silkscreen makeup and Ink's. Complete installation of interior placards. Complete engineering drawing reviews for internal and external placards. Editing locations and quantities for new revisions. Full premask kits for center fuselage program. (original design templates) Facility maintenance signs. (no smoking, no parking, air dryers, warnings, doors, vehicles, etc.) Health and Safety required placards. (eye wash, fire extinguisher, AED, etc.) Warehouse related placards. (shipping warning labels/crate logo's/magnetic door labels., etc.) Interior leather seating labels through silkscreen process. Design and Print In house aircraft drawing reviews. (media type and font, engineered drawings) Paint shop labels (touch up kits, MSDS label, waste label, MEK. etc.) Tool Control Labels. Signing off corridor snags and producing steps missed through original quotes. Team members training and meeting goal hrs. Working Conditions Hours of work are Monday to Friday 7.00 a.m. to 4.00 p.m. However, all candidates must be willing and able to work within a second shift environment as/when required. Flexjet offers attractive 'Total-Compensation' packages that include: Deferred Compensation Bonus, 6% R.R.S.P. Matching, Health, Medical, Dental & Life Insurance Group Benefit Plans, Second Shift Premium.
Dec 13, 2025
Full time
AIRCRAFT PLACARD SPECIALIST In the role of Aircraft Placard Specialist, you are instrumental in ensuring that both interior and exterior aircraft placards and signage conform to the appropriate aviation safety, regulatory and quality standards. Ideally, you may already be working in a related field and in the capacity of designing and producing placards and signage to an impeccable standard. Located at Flexjet's Peterborough, Ontario facility, this opportunity will provide you with technical challenge and exposure to one of the most prestigious and technically advanced fleet of business aircraft operating today. A unique professional working environment awaits as does the opportunity to work closely with numerous talented teams and individuals. Key operational relationships would include departments and functions supporting: Aircraft Paint Cabin and Interior Install Structures Facilities Maintenance Health and Safety Aircraft Maintenance Warehouse Design Cabinetry Duties and Responsibilities Incoming photos and placard general arrangements. Noting all aircraft modification/damage externally and report to maintenance. Researching aircraft Type Certificates/I.P.C/M.M through various websites and communications. Production of silk screen frames. (includes cutting the wood, applying mesh, applying emulsion, digital design makeup and image application). Designing all external and internal placards for silkscreen/decal installation. Application of silkscreen inks to aircraft. Digital design, cutting, application and painting of specific placards. Application and complete design for custom avionics panels and circuit breaker panels through silkscreen process as well as decals. Cockpit Lexan Registrations and Luminescent. Making and applying all Registrations specific to country's standards. Making and applying all Custom Logo's to aircraft specific. Incoming stencils of aircraft specific stripes/logos/RVSM Ordering all material used on HP Latex 630, Summa S3 T-head, Gerber Edge FX and GSX. Silkscreen makeup and Ink's. Complete installation of interior placards. Complete engineering drawing reviews for internal and external placards. Editing locations and quantities for new revisions. Full premask kits for center fuselage program. (original design templates) Facility maintenance signs. (no smoking, no parking, air dryers, warnings, doors, vehicles, etc.) Health and Safety required placards. (eye wash, fire extinguisher, AED, etc.) Warehouse related placards. (shipping warning labels/crate logo's/magnetic door labels., etc.) Interior leather seating labels through silkscreen process. Design and Print In house aircraft drawing reviews. (media type and font, engineered drawings) Paint shop labels (touch up kits, MSDS label, waste label, MEK. etc.) Tool Control Labels. Signing off corridor snags and producing steps missed through original quotes. Team members training and meeting goal hrs. Working Conditions Hours of work are Monday to Friday 7.00 a.m. to 4.00 p.m. However, all candidates must be willing and able to work within a second shift environment as/when required. Flexjet offers attractive 'Total-Compensation' packages that include: Deferred Compensation Bonus, 6% R.R.S.P. Matching, Health, Medical, Dental & Life Insurance Group Benefit Plans, Second Shift Premium.
We're looking for an entrepreneurial and execution-driven Head of Fintech to lead all aspects of Remotepass's fintech stack; including payments, cards, and future financial products. You'll define and implement our fintech roadmap, drive product innovation, manage strategic partnerships, and ensure world-class reliability and compliance. You'll collaborate closely with Product, Engineering, and Compliance to deliver scalable and efficient financial systems that support thousands of global users and empower our next phase of growth. Key Responsibilities Define and execute the overall fintech strategy, roadmap, and operating model. Lead fintech product development across payments (pay-ins/pay-outs), cards, and future products. Build and manage strategic partnerships with banks, PSPs, and fintech infrastructure providers. Negotiate commercial terms and identify opportunities for innovation and cost optimization. Develop scalable operations for payment execution, reconciliation, and risk management. Collaborate with Compliance and Legal to ensure adherence to AML, licensing, and regulatory frameworks. Oversee analytics and P&L across all fintech products; use data to drive performance improvements. Partner with Product and Engineering to automate processes, launch new fintech capabilities, and improve user experience. Ensure reliability and resilience across all financial systems and operations. Requirements 8+ years of experience in fintech, payments, or financial product leadership, ideally in a fast-scaling global company. Proven experience leading fintech or payments product strategy, partnerships, and operations. Strong understanding of payment systems, cards, digital wallets, and banking infrastructure. Experience negotiating and managing relationships with banks, PSPs, and financial institutions. Excellent analytical, commercial, and strategic thinking skills. Deep familiarity with compliance, risk, and licensing in fintech. Track record of building and leading high-performing teams. Bonus: Experience launching fintech products such as stored-value accounts, cards, or embedded finance solutions. Fully remote, work from anywhere Competitive compensation and performance-based bonus Stock options and premium health insurance Opportunity to shape the fintech backbone of a fast-growing global company
Dec 12, 2025
Full time
We're looking for an entrepreneurial and execution-driven Head of Fintech to lead all aspects of Remotepass's fintech stack; including payments, cards, and future financial products. You'll define and implement our fintech roadmap, drive product innovation, manage strategic partnerships, and ensure world-class reliability and compliance. You'll collaborate closely with Product, Engineering, and Compliance to deliver scalable and efficient financial systems that support thousands of global users and empower our next phase of growth. Key Responsibilities Define and execute the overall fintech strategy, roadmap, and operating model. Lead fintech product development across payments (pay-ins/pay-outs), cards, and future products. Build and manage strategic partnerships with banks, PSPs, and fintech infrastructure providers. Negotiate commercial terms and identify opportunities for innovation and cost optimization. Develop scalable operations for payment execution, reconciliation, and risk management. Collaborate with Compliance and Legal to ensure adherence to AML, licensing, and regulatory frameworks. Oversee analytics and P&L across all fintech products; use data to drive performance improvements. Partner with Product and Engineering to automate processes, launch new fintech capabilities, and improve user experience. Ensure reliability and resilience across all financial systems and operations. Requirements 8+ years of experience in fintech, payments, or financial product leadership, ideally in a fast-scaling global company. Proven experience leading fintech or payments product strategy, partnerships, and operations. Strong understanding of payment systems, cards, digital wallets, and banking infrastructure. Experience negotiating and managing relationships with banks, PSPs, and financial institutions. Excellent analytical, commercial, and strategic thinking skills. Deep familiarity with compliance, risk, and licensing in fintech. Track record of building and leading high-performing teams. Bonus: Experience launching fintech products such as stored-value accounts, cards, or embedded finance solutions. Fully remote, work from anywhere Competitive compensation and performance-based bonus Stock options and premium health insurance Opportunity to shape the fintech backbone of a fast-growing global company
We are looking for a seasoned and strategic Head of Sales, UK (Banking) to lead our efforts in selling payabl.'s banking proposition in the UK. This role focuses on driving the expansion of our banking services, including the ability to open accounts with an IBAN and access to SEPA, SEPA Instant, SWIFT, and FX Exchange in the UK. The Head of Sales will be responsible for selling these services directly to businesses, ensuring that payabl. becomes a trusted provider in the UK banking sector. You will report directly to the Group Head of Banking and work closely with key stakeholders to position payabl.'s banking products and services as essential tools for businesses navigating the UK financial landscape. Key Responsibilities: Banking Sales Strategy Development: Develop and execute a sales strategy focused on promoting payabl.'s banking products, including opening IBAN accounts that supports SEPA, SWIFT, and FX Exchange in the UK; promote issue of corporate cards linked to payment accounts under VISA and MasterCard brands; identify and prioritize growth opportunities within the UK market; collaborate with leadership to align the sales strategy with the company's broader goals; stay up-to-date with market trends, competitor activities, and client needs to refine strategic initiatives. Sales Leadership & Team Development: Build, lead, and inspire a high performing sales team focused on promoting payabl.'s banking products to businesses in the UK; set clear KPIs, monitor performance, and drive a results oriented culture; recruit, develop, and retain top tier sales talent with expertise in the banking sector; equip the sales team with the tools, resources, and knowledge required to engage and close deals with key clients. Sales Process Optimization: Continuously optimize the sales process to improve efficiency and scalability; implement best practices in lead generation, client engagement, and deal closing, tailored to the needs of UK banking clients; use sales analytics and CRM tools for accurate forecasting, performance tracking, and revenue insights; streamline sales cycles to enhance the overall customer journey. Cross Departmental Collaboration: Work closely with Marketing, Product, Client Success, and Risk teams to ensure alignment between the sales strategy and broader business goals; provide feedback to the Product team to improve offerings for banking clients; ensure seamless collaboration between sales and other departments to deliver a top tier customer experience. Market Expansion & Business Growth: Lead efforts to grow payabl.'s banking services in the UK, establishing relationships with key stakeholders; develop strategies to maximize the value of payabl.'s offerings for clients, ensuring the success of banking products; prepare for future expansion into other regions once the UK market is well established. Compliance & Risk Management: Ensure all sales activities comply with UK banking regulations and internal policies; collaborate with Risk and Legal teams to mitigate risks associated with contracts, negotiations, and ongoing engagements. Requirements: Industry Expertise: Extensive experience in the banking and payments industry, particularly in promoting products similar to ours; knowledge of UK banking regulations and experience introducing banking services is essential. Sales Focus: Proven experience in selling banking services, focusing on direct sales to clients rather than establishing partnerships with banks. Leadership Experience: Proven success in leading and scaling sales teams in the banking or financial technology industry, with a focus on driving revenue growth. Sales Strategy Development: Strong ability to develop and execute tailored sales strategies for the UK banking market. Revenue Generation: Demonstrated ability to drive significant revenue growth, consistently exceeding sales targets in the banking sector. Product and Market Understanding: Deep knowledge of the banking landscape in the UK, with the ability to position banking products effectively for clients. Inspirational Leadership: Experience in motivating and leading sales teams to achieve and exceed targets in a high growth environment. Cross Functional Collaboration: Strong experience working with Marketing, Product, and Client Success teams to ensure alignment between sales strategies and broader business goals. Adaptability: Ability to navigate fast paced, evolving market conditions in the financial technology space. Communication Skills: Excellent verbal and written communication skills, with the ability to engage with C level executives and decision makers in the banking sector. Compliance Awareness: Solid understanding of the regulatory landscape in the UK banking industry, ensuring all activities meet legal and compliance standards. Resilience & Agility: Enjoys building sales structures from scratch and thrives in navigating unclarity and ambiguity in a fast paced environment. The perks of being a payabl.er: Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days to rest when needed. Grow with Us: Annual Learning Budget for professional development (eligible after probation) - because your growth is our growth. Dine Your Way: Savour convenience with a £150 monthly Uber Eats credit - your favourite meals, delivered right to you. Commute in Comfort: After successfully completing your probation, enjoy an extra £150 per month transportation allowance, added to your salary to make your commute smoother. Celebrate Together: Twice a year, we bring colleagues from all offices together for unforgettable company celebrations. Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community. Hiring Process Step 1 - Head of Talent Acquisition Initial interview about your background, motivation, and fit for the scope. Step 2 - Hiring Manager Discussion focused on banking operations, product interaction, and leadership approach. Step 3 - Expert / Team Interview A deeper look into how you operate within banking driven environments, collaborate with core stakeholders, and make decisions across compliance, operations, finance, and product. Step 4 - Group CEO Final conversation on strategic alignment and long term direction. Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team! If this role seems like a good match, please submit your resume. All applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data, please see our privacy policy at
Dec 12, 2025
Full time
We are looking for a seasoned and strategic Head of Sales, UK (Banking) to lead our efforts in selling payabl.'s banking proposition in the UK. This role focuses on driving the expansion of our banking services, including the ability to open accounts with an IBAN and access to SEPA, SEPA Instant, SWIFT, and FX Exchange in the UK. The Head of Sales will be responsible for selling these services directly to businesses, ensuring that payabl. becomes a trusted provider in the UK banking sector. You will report directly to the Group Head of Banking and work closely with key stakeholders to position payabl.'s banking products and services as essential tools for businesses navigating the UK financial landscape. Key Responsibilities: Banking Sales Strategy Development: Develop and execute a sales strategy focused on promoting payabl.'s banking products, including opening IBAN accounts that supports SEPA, SWIFT, and FX Exchange in the UK; promote issue of corporate cards linked to payment accounts under VISA and MasterCard brands; identify and prioritize growth opportunities within the UK market; collaborate with leadership to align the sales strategy with the company's broader goals; stay up-to-date with market trends, competitor activities, and client needs to refine strategic initiatives. Sales Leadership & Team Development: Build, lead, and inspire a high performing sales team focused on promoting payabl.'s banking products to businesses in the UK; set clear KPIs, monitor performance, and drive a results oriented culture; recruit, develop, and retain top tier sales talent with expertise in the banking sector; equip the sales team with the tools, resources, and knowledge required to engage and close deals with key clients. Sales Process Optimization: Continuously optimize the sales process to improve efficiency and scalability; implement best practices in lead generation, client engagement, and deal closing, tailored to the needs of UK banking clients; use sales analytics and CRM tools for accurate forecasting, performance tracking, and revenue insights; streamline sales cycles to enhance the overall customer journey. Cross Departmental Collaboration: Work closely with Marketing, Product, Client Success, and Risk teams to ensure alignment between the sales strategy and broader business goals; provide feedback to the Product team to improve offerings for banking clients; ensure seamless collaboration between sales and other departments to deliver a top tier customer experience. Market Expansion & Business Growth: Lead efforts to grow payabl.'s banking services in the UK, establishing relationships with key stakeholders; develop strategies to maximize the value of payabl.'s offerings for clients, ensuring the success of banking products; prepare for future expansion into other regions once the UK market is well established. Compliance & Risk Management: Ensure all sales activities comply with UK banking regulations and internal policies; collaborate with Risk and Legal teams to mitigate risks associated with contracts, negotiations, and ongoing engagements. Requirements: Industry Expertise: Extensive experience in the banking and payments industry, particularly in promoting products similar to ours; knowledge of UK banking regulations and experience introducing banking services is essential. Sales Focus: Proven experience in selling banking services, focusing on direct sales to clients rather than establishing partnerships with banks. Leadership Experience: Proven success in leading and scaling sales teams in the banking or financial technology industry, with a focus on driving revenue growth. Sales Strategy Development: Strong ability to develop and execute tailored sales strategies for the UK banking market. Revenue Generation: Demonstrated ability to drive significant revenue growth, consistently exceeding sales targets in the banking sector. Product and Market Understanding: Deep knowledge of the banking landscape in the UK, with the ability to position banking products effectively for clients. Inspirational Leadership: Experience in motivating and leading sales teams to achieve and exceed targets in a high growth environment. Cross Functional Collaboration: Strong experience working with Marketing, Product, and Client Success teams to ensure alignment between sales strategies and broader business goals. Adaptability: Ability to navigate fast paced, evolving market conditions in the financial technology space. Communication Skills: Excellent verbal and written communication skills, with the ability to engage with C level executives and decision makers in the banking sector. Compliance Awareness: Solid understanding of the regulatory landscape in the UK banking industry, ensuring all activities meet legal and compliance standards. Resilience & Agility: Enjoys building sales structures from scratch and thrives in navigating unclarity and ambiguity in a fast paced environment. The perks of being a payabl.er: Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days to rest when needed. Grow with Us: Annual Learning Budget for professional development (eligible after probation) - because your growth is our growth. Dine Your Way: Savour convenience with a £150 monthly Uber Eats credit - your favourite meals, delivered right to you. Commute in Comfort: After successfully completing your probation, enjoy an extra £150 per month transportation allowance, added to your salary to make your commute smoother. Celebrate Together: Twice a year, we bring colleagues from all offices together for unforgettable company celebrations. Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community. Hiring Process Step 1 - Head of Talent Acquisition Initial interview about your background, motivation, and fit for the scope. Step 2 - Hiring Manager Discussion focused on banking operations, product interaction, and leadership approach. Step 3 - Expert / Team Interview A deeper look into how you operate within banking driven environments, collaborate with core stakeholders, and make decisions across compliance, operations, finance, and product. Step 4 - Group CEO Final conversation on strategic alignment and long term direction. Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team! If this role seems like a good match, please submit your resume. All applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data, please see our privacy policy at
Senior Finance Business Partner, Payments London We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Our Finance team Our Finance team is growing and we are looking for a to join the Commercial finance team covering our Payments. You will work in a team that manages the P&L and Balance Sheet to deliver the financial plan, helps the business to make strategic financial decisions, challenges to improve performance, and owns the end-to-end financials and financial controls for your business area. The role covers all aspects of financial performance and planning. The right candidate will enjoy supporting and challenging the business across new initiatives, love to build business cases, present and debate investment choices and be comfortable with both digging into data to deliver insights and thinking about broader strategic choices. Being the single point of contact between Finance and the Payments collective - you will have an opportunity to work with the Head of Payments and his leadership team, driving commercial projects, analysing performance of existing products and participating in day to day support of the business. Diving deep into the data - looking for trends, opportunities and stories that can be used in improving our profitability and growth. You will be thinking how to deepen engagement in products, improve our customer strategy or pricing, through scenario analysis and analytical insights. Analysing and scoping new markets and new products - designing commercials for business cases and negotiating with partners. Presenting your ideas and working across a number of stakeholders including engineering, legal, risk management, product, strategy or marketing. Designing and building new processes for effective decision making as Monzo continues to scale up. Being a strong finance professional, plugged into our day to day finance activities - including forecasting, results analysis or working through product changes proposals. Supporting the build of a highly competent and motivated team of financial analysts with clear objectives for ongoing development to partner with existing and new businesses We'd love to hear from you if you Have demonstrable experience in financial business partnering with senior business leaders- driving commercial, revenue generating projects, evaluating business cases and influencing decisions. Are comfortable navigating highly complex fields of financial services, with the ability to break down problems into manageable chunks and working through them. Hold strong financial modelling (advanced Excel/Google Sheets) experience, preferably you are also comfortable pulling your own data using SQL/Python. Have great analytical & problem solving skills, with the ability to identify trends, issues and recommend actions. Hold good interpersonal & influencing skills, ability to engage across various internal functions to develop, get buy-in and deliver outcomes across teams Have the ability to confidently present data in a meaningful and effective way; understanding the needs of the end users and tailoring presentations to their requirements Have experience building strong, trusted relationships with stakeholders at all levels Have experience building business cases, presenting and debating investment choices Demonstrate ability to be hands on and enjoy supporting colleagues, projects or tasks both big or small Have strong attention to detail and organisational skills, able to support with developing new processes and streamlining existing processes to create efficiencies Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! What's in it for you This role is based in our London office, with a hybrid working environment. We're open to distributed working within the UK, with the expectation of at least a week in our London office. We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. The application journey has 5 key steps Phone call with recruiter (30mins) Video call with finance team member (30 mins) Video call with hiring manager (45 min) Video call with stakeholder (30 mins) Final interview with CEO (30 min) Our average process takes around 3-4 weeks but we will always work around your availability. We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it.
Dec 12, 2025
Full time
Senior Finance Business Partner, Payments London We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Our Finance team Our Finance team is growing and we are looking for a to join the Commercial finance team covering our Payments. You will work in a team that manages the P&L and Balance Sheet to deliver the financial plan, helps the business to make strategic financial decisions, challenges to improve performance, and owns the end-to-end financials and financial controls for your business area. The role covers all aspects of financial performance and planning. The right candidate will enjoy supporting and challenging the business across new initiatives, love to build business cases, present and debate investment choices and be comfortable with both digging into data to deliver insights and thinking about broader strategic choices. Being the single point of contact between Finance and the Payments collective - you will have an opportunity to work with the Head of Payments and his leadership team, driving commercial projects, analysing performance of existing products and participating in day to day support of the business. Diving deep into the data - looking for trends, opportunities and stories that can be used in improving our profitability and growth. You will be thinking how to deepen engagement in products, improve our customer strategy or pricing, through scenario analysis and analytical insights. Analysing and scoping new markets and new products - designing commercials for business cases and negotiating with partners. Presenting your ideas and working across a number of stakeholders including engineering, legal, risk management, product, strategy or marketing. Designing and building new processes for effective decision making as Monzo continues to scale up. Being a strong finance professional, plugged into our day to day finance activities - including forecasting, results analysis or working through product changes proposals. Supporting the build of a highly competent and motivated team of financial analysts with clear objectives for ongoing development to partner with existing and new businesses We'd love to hear from you if you Have demonstrable experience in financial business partnering with senior business leaders- driving commercial, revenue generating projects, evaluating business cases and influencing decisions. Are comfortable navigating highly complex fields of financial services, with the ability to break down problems into manageable chunks and working through them. Hold strong financial modelling (advanced Excel/Google Sheets) experience, preferably you are also comfortable pulling your own data using SQL/Python. Have great analytical & problem solving skills, with the ability to identify trends, issues and recommend actions. Hold good interpersonal & influencing skills, ability to engage across various internal functions to develop, get buy-in and deliver outcomes across teams Have the ability to confidently present data in a meaningful and effective way; understanding the needs of the end users and tailoring presentations to their requirements Have experience building strong, trusted relationships with stakeholders at all levels Have experience building business cases, presenting and debating investment choices Demonstrate ability to be hands on and enjoy supporting colleagues, projects or tasks both big or small Have strong attention to detail and organisational skills, able to support with developing new processes and streamlining existing processes to create efficiencies Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! What's in it for you This role is based in our London office, with a hybrid working environment. We're open to distributed working within the UK, with the expectation of at least a week in our London office. We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. The application journey has 5 key steps Phone call with recruiter (30mins) Video call with finance team member (30 mins) Video call with hiring manager (45 min) Video call with stakeholder (30 mins) Final interview with CEO (30 min) Our average process takes around 3-4 weeks but we will always work around your availability. We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it.
About the role Role Purpose The Head of Operations (Auto/Secured lending) is responsible for the daily performance, development, and continuous improvement of the frontline teams dedicated to one or more of our existing products, spanning both Customer Service and Financial Support functions. Reporting to the Operations Director, you will lead and coach a team of Team Leads, ensuring their teams deliver exceptional service, maintain high operational efficiency, and are accountable for consistently achieving defined service levels alongside consistently meeting regulatory and customer outcomes, including customers in financial difficulty or vulnerable situations. You will play a pivotal role in translating strategic operational initiatives, including those involving AI and automation, into effective frontline execution. You will be accountable for identifying and implementing data-driven improvements that enhance efficiency, scalability, and customer outcomes within your product remit, fostering a culture of continuous improvement and digital adoption across your teams. Key Responsibilities 1. Team Leadership & Development Lead, coach, and develop a team of Team Leads, enabling them to inspire and manage their frontline agents effectively across both customer service and financial support streams. Foster a high-performance culture of continuous learning, accountability, and problem-solving within the operations teams, ensuring a strong focus on empathetic customer support and compliance. Oversee the performance management for the teams, ensuring consistent achievement of KPIs (e.g., customer satisfaction, quality, compliance, productivity, SLAs). Lead the identification of skill gaps and drive upskilling initiatives within your teams to ensure they are proficient and adaptable to new technologies, particularly automation, AI tools, and enhanced digital workflows, fostering a digitally-savvy workforce.2. Operational Oversight & Performance Manage the day-to-day operations of the customer service and financial support teams, ensuring smooth delivery, effective resource allocation, and adherence to service level agreements. Leverage comprehensive data analysis (KPIs, dashboards, quality scores, customer feedback), including insights derived from AI tools, to identify operational trends, performance gaps, and opportunities for automation or process re-engineering. Formulate and propose data-backed recommendations for continuous improvement and strategic adjustments specific to the product within your remit, aiming for enhanced efficiency and customer experience. Proactively address operational challenges and escalations and implement timely solutions to maintain service quality and efficiency.3. Process Improvement & Product Focus Proactively identify and analyse process pain points within the customer journeys and operational workflows, translating these insights into concrete recommendations for automation, digital enhancements, and intelligent process re-engineering, specifically within your product scope. Oversee and drive the implementation of approved automation, digital enhancements, and re-engineered processes, ensuring they significantly improve customer experience, operational efficiency, and accessibility for your product. Champion and embed these innovative process changes and new technological tools within the frontline teams, ensuring smooth adoption, adherence, and alignment with the overarching operational strategy.4. Risk, Quality & Compliance Ensure that all customer interactions and processes related to your product remit meet regulatory and compliance standards, with particular attention to vulnerable or high-risk cardholders. Promote strong risk awareness and adherence to policies within the teams, supporting the embedding of governance and quality frameworks. Accountable for the development, maintenance, and adherence to robust operational procedures, internal risk controls, and relevant compliance documentation. Act as a key point of contact for compliance issues specific to your product remit, supporting corrective actions as needed.5. Stakeholder Collaboration Collaborate effectively with Product, Technology, Risk, and Compliance teams on initiatives impacting customer journeys and operational processes. Communicate performance updates, risks, and improvement recommendations to the Operations Director and relevant internal stakeholders. Represent the operations teams, advocating for frontline feedback and customer insights to drive positive change.6. Reporting & Insight Contribute to operational reporting by providing comprehensive data and insights specific to your product remit, including performance of new automated processes and AI-driven initiatives, covering KPIs, efficiency, and customer outcomes. Proactively leverage analytical insights to diagnose operational issues, identify emerging operational trends and issues within your product domain, driving the implementation of appropriate tooling and tactical actions, and providing data-driven input for strategic improvements. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products and vulnerable customers. Person Specification Experience & Skills Proven experience managing or supervising multiple teams in a customer-facing or operations environment, ideally within a regulated or tech-enabled financial services context. Demonstrable experience in driving team performance and development, including coaching and mentoring Team Leads or supervisors. Strong analytical skills, with the ability to interpret operational data (KPIs, dashboards, quality scores, customer feedback) to identify trends, diagnose root causes, and propose actionable solutions. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Proven ability to develop, implement, and maintain operational procedures and risk/control documentation. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Strong written and verbal communication skills, with the ability to effectively engage and influence internal stakeholders. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products like cards and vulnerable customers. Experience managing operations related to a specific product (e.g., cards, Loans, Car Finance) is highly desirable.Behaviours & Approach Customer-Focused: Committed to delivering compassionate, fair, and efficient support to all customers, with a particular awareness for vulnerable cardholders. Action-Oriented Problem Solver: Proactive in identifying operational challenges, analysing root causes, and recommending and implementing effective solutions within their remit. Data-Informed: Uses evidence and insights to guide decision-making and team management, proactively seeking opportunities for data-driven recommendations. Enabling Leader: Motivating and supportive of Team Leads and their teams, fostering a collaborative, accountable, and development-oriented environment. Detail-Oriented & Diligent: Ensures accuracy and completeness in operational procedures and compliance documentation. Adaptable & Resilient: Able to thrive in a fast-paced, dynamic environment, balancing competing priorities and adapting to change. Process & Technology Improvement Mindset: A proactive drive to identify and implement innovative solutions, including automation and
Dec 12, 2025
Full time
About the role Role Purpose The Head of Operations (Auto/Secured lending) is responsible for the daily performance, development, and continuous improvement of the frontline teams dedicated to one or more of our existing products, spanning both Customer Service and Financial Support functions. Reporting to the Operations Director, you will lead and coach a team of Team Leads, ensuring their teams deliver exceptional service, maintain high operational efficiency, and are accountable for consistently achieving defined service levels alongside consistently meeting regulatory and customer outcomes, including customers in financial difficulty or vulnerable situations. You will play a pivotal role in translating strategic operational initiatives, including those involving AI and automation, into effective frontline execution. You will be accountable for identifying and implementing data-driven improvements that enhance efficiency, scalability, and customer outcomes within your product remit, fostering a culture of continuous improvement and digital adoption across your teams. Key Responsibilities 1. Team Leadership & Development Lead, coach, and develop a team of Team Leads, enabling them to inspire and manage their frontline agents effectively across both customer service and financial support streams. Foster a high-performance culture of continuous learning, accountability, and problem-solving within the operations teams, ensuring a strong focus on empathetic customer support and compliance. Oversee the performance management for the teams, ensuring consistent achievement of KPIs (e.g., customer satisfaction, quality, compliance, productivity, SLAs). Lead the identification of skill gaps and drive upskilling initiatives within your teams to ensure they are proficient and adaptable to new technologies, particularly automation, AI tools, and enhanced digital workflows, fostering a digitally-savvy workforce.2. Operational Oversight & Performance Manage the day-to-day operations of the customer service and financial support teams, ensuring smooth delivery, effective resource allocation, and adherence to service level agreements. Leverage comprehensive data analysis (KPIs, dashboards, quality scores, customer feedback), including insights derived from AI tools, to identify operational trends, performance gaps, and opportunities for automation or process re-engineering. Formulate and propose data-backed recommendations for continuous improvement and strategic adjustments specific to the product within your remit, aiming for enhanced efficiency and customer experience. Proactively address operational challenges and escalations and implement timely solutions to maintain service quality and efficiency.3. Process Improvement & Product Focus Proactively identify and analyse process pain points within the customer journeys and operational workflows, translating these insights into concrete recommendations for automation, digital enhancements, and intelligent process re-engineering, specifically within your product scope. Oversee and drive the implementation of approved automation, digital enhancements, and re-engineered processes, ensuring they significantly improve customer experience, operational efficiency, and accessibility for your product. Champion and embed these innovative process changes and new technological tools within the frontline teams, ensuring smooth adoption, adherence, and alignment with the overarching operational strategy.4. Risk, Quality & Compliance Ensure that all customer interactions and processes related to your product remit meet regulatory and compliance standards, with particular attention to vulnerable or high-risk cardholders. Promote strong risk awareness and adherence to policies within the teams, supporting the embedding of governance and quality frameworks. Accountable for the development, maintenance, and adherence to robust operational procedures, internal risk controls, and relevant compliance documentation. Act as a key point of contact for compliance issues specific to your product remit, supporting corrective actions as needed.5. Stakeholder Collaboration Collaborate effectively with Product, Technology, Risk, and Compliance teams on initiatives impacting customer journeys and operational processes. Communicate performance updates, risks, and improvement recommendations to the Operations Director and relevant internal stakeholders. Represent the operations teams, advocating for frontline feedback and customer insights to drive positive change.6. Reporting & Insight Contribute to operational reporting by providing comprehensive data and insights specific to your product remit, including performance of new automated processes and AI-driven initiatives, covering KPIs, efficiency, and customer outcomes. Proactively leverage analytical insights to diagnose operational issues, identify emerging operational trends and issues within your product domain, driving the implementation of appropriate tooling and tactical actions, and providing data-driven input for strategic improvements. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products and vulnerable customers. Person Specification Experience & Skills Proven experience managing or supervising multiple teams in a customer-facing or operations environment, ideally within a regulated or tech-enabled financial services context. Demonstrable experience in driving team performance and development, including coaching and mentoring Team Leads or supervisors. Strong analytical skills, with the ability to interpret operational data (KPIs, dashboards, quality scores, customer feedback) to identify trends, diagnose root causes, and propose actionable solutions. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Proven ability to develop, implement, and maintain operational procedures and risk/control documentation. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Strong written and verbal communication skills, with the ability to effectively engage and influence internal stakeholders. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products like cards and vulnerable customers. Experience managing operations related to a specific product (e.g., cards, Loans, Car Finance) is highly desirable.Behaviours & Approach Customer-Focused: Committed to delivering compassionate, fair, and efficient support to all customers, with a particular awareness for vulnerable cardholders. Action-Oriented Problem Solver: Proactive in identifying operational challenges, analysing root causes, and recommending and implementing effective solutions within their remit. Data-Informed: Uses evidence and insights to guide decision-making and team management, proactively seeking opportunities for data-driven recommendations. Enabling Leader: Motivating and supportive of Team Leads and their teams, fostering a collaborative, accountable, and development-oriented environment. Detail-Oriented & Diligent: Ensures accuracy and completeness in operational procedures and compliance documentation. Adaptable & Resilient: Able to thrive in a fast-paced, dynamic environment, balancing competing priorities and adapting to change. Process & Technology Improvement Mindset: A proactive drive to identify and implement innovative solutions, including automation and
About the roleWe're looking for an experienced, analytical and customer-first Senior Product Manager to join our New Products team, where you'll work closely with one other PM to own all new products together, incubating breakthrough financial products from 0 1 and scaling them to millions of users. In our flat structure with high ownership, you'll have a direct impact on Lendable's next growth vectors, working in small teams of exceptional people who find smarter solutions than the status quo.You'll report to the Senior PM and take day-to-day ownership of cross-functional squads exploring entirely new product opportunities beyond our core lending products. Recent examples of new product launches just in the last few months include Zable Mobile SIM cards and Car Insurance. High ownership : Take full ownership of product lines from day one in our flat organisational structure Exceptional team : Work alongside some of the industry's best engineers, designers, and strategists Real impact : Your products will directly improve financial outcomes for millions of customers Cutting-edge technology : Build with new data sources, machine learning, and AI to automate complex processes Growth opportunity : Join during our expansion into the massive UK and US markets What you'll be doing Strategise: Define the future of consumer finance Work closely with the VP of Strategy and Senior PM to develop product strategies that serve customers now and 5-10+ years out, thinking deeply about how new financial products can transform lives Synthesise market data, customer insights, and business analysis into clear product and business strategies Explore how AI can solve complex consumer financial problems and create competitive advantages Build: Lead 0 1 product development Take ideas from initial concept through validation, MVP launch, and early scaling Generate and test product concepts that resonate with target audiences, establishing clear success criteria Define scope and trade-offs to rapidly get MVPs into users' hands for the most promising opportunities Understand and validate key financial assumptions needed to ensure products are significantly revenue additive at scale Operate: Drive execution at the lowest level of detail Full product line ownership: Independently manage and prioritise product features, making daily decisions that directly impact product direction Hands-on team leadership: Run stand-ups and weekly planning sessions with engineering teams, working with an engineering mindset to optimise developer time for maximum business impact Get your hands dirty with direct customer research, user interviews, and data analysis using SQL to uncover product insights Work shoulder-to-shoulder with engineers on technical implementation decisions and troubleshooting Collaborate directly with designers on wireframes, prototypes, and user experience flows Identify bottlenecks early and map out dependencies that could block product development well ahead of time Roll up your sleeves with Finance and operations to map out scaling dependencies and lead times Take bias for action approach-don't wait for perfect data, make informed decisions and iterate quickly Partner hands-on with marketing on value propositions, messaging, and user acquisition strategies Continuously validate assumptions through direct user testing and product analytics as products scale Collaborate: Enable cross-functional success Work closely with business teams to create new features based on wider business requirements, making countless small decisions that shape the product Excel at working with engineering, product design, data science, marketing, and strategy functions, with the ability to to create and hold your cross-functional partners accountable towards a common vision Align diverse stakeholders around new initiatives through strong communication and influencing skills Lead end-to-end discovery, ideation, and validation with cross-functional squads What we're looking for Essential experience Product management experience: 3+ years building products and 2+ years in a product, strategy or analytics role - ideally with demonstrated success taking ideas from concept through launch and early scaling 0 1 expertise: Proven track record incubating and launching new products in fast-paced, high-ambiguity environments Experimentation mastery: Strong experience with A/B testing, experimentation frameworks, and data-driven product development Technical fluency: Comfortable with SQL and numerical analysis, and ideally some coding; able to dive deep into data to drive product decisions Core capabilities Risk-taking mindset: Comfortable with ambiguity and willing to make bold bets on unproven concepts Strategic thinking: Exceptional ability to synthesise complex information into clear product strategies Operational excellence: Strong prioritisation skills with ability to say "no" and stay focused on highest-impact work Stakeholder management: Track record aligning diverse teams around new initiatives and communicating trade-offs clearly Leadership communication: Ability to influence and communicate effectively with senior leadership, presenting complex product decisions and strategy with clarity and confidence Ideal background Experience in consumer financial products, fintech, or adjacent industries (strong plus) Background working in startup or scale-up environments with flat organisational structures Deep curiosity about emerging technologies and their applications in finance Interview process A Quick introduction call with someone from the Talent Team A take-home exercise - 7 days to complete Take-home task debrief and in person case study - Hiring manager + 1 more PM Final round: + Cognitive test 35 minutes + MD interview 45 minutes + Product interview (case study) - 2 PMs 1 hour + Eng interview - 2 Engineers 45 minutes + CPO 30 minutes The opportunity to scale up one of the world's most successful fintech companies Best-in-class compensation, including equity You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas Our in-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday We care for our Lendies' well-being both physically and mentally, so we offer coverage when it comes to private health insurance We're an equal opportunity employer and are keen to make Lendable the most inclusive and open workspace in London
Dec 12, 2025
Full time
About the roleWe're looking for an experienced, analytical and customer-first Senior Product Manager to join our New Products team, where you'll work closely with one other PM to own all new products together, incubating breakthrough financial products from 0 1 and scaling them to millions of users. In our flat structure with high ownership, you'll have a direct impact on Lendable's next growth vectors, working in small teams of exceptional people who find smarter solutions than the status quo.You'll report to the Senior PM and take day-to-day ownership of cross-functional squads exploring entirely new product opportunities beyond our core lending products. Recent examples of new product launches just in the last few months include Zable Mobile SIM cards and Car Insurance. High ownership : Take full ownership of product lines from day one in our flat organisational structure Exceptional team : Work alongside some of the industry's best engineers, designers, and strategists Real impact : Your products will directly improve financial outcomes for millions of customers Cutting-edge technology : Build with new data sources, machine learning, and AI to automate complex processes Growth opportunity : Join during our expansion into the massive UK and US markets What you'll be doing Strategise: Define the future of consumer finance Work closely with the VP of Strategy and Senior PM to develop product strategies that serve customers now and 5-10+ years out, thinking deeply about how new financial products can transform lives Synthesise market data, customer insights, and business analysis into clear product and business strategies Explore how AI can solve complex consumer financial problems and create competitive advantages Build: Lead 0 1 product development Take ideas from initial concept through validation, MVP launch, and early scaling Generate and test product concepts that resonate with target audiences, establishing clear success criteria Define scope and trade-offs to rapidly get MVPs into users' hands for the most promising opportunities Understand and validate key financial assumptions needed to ensure products are significantly revenue additive at scale Operate: Drive execution at the lowest level of detail Full product line ownership: Independently manage and prioritise product features, making daily decisions that directly impact product direction Hands-on team leadership: Run stand-ups and weekly planning sessions with engineering teams, working with an engineering mindset to optimise developer time for maximum business impact Get your hands dirty with direct customer research, user interviews, and data analysis using SQL to uncover product insights Work shoulder-to-shoulder with engineers on technical implementation decisions and troubleshooting Collaborate directly with designers on wireframes, prototypes, and user experience flows Identify bottlenecks early and map out dependencies that could block product development well ahead of time Roll up your sleeves with Finance and operations to map out scaling dependencies and lead times Take bias for action approach-don't wait for perfect data, make informed decisions and iterate quickly Partner hands-on with marketing on value propositions, messaging, and user acquisition strategies Continuously validate assumptions through direct user testing and product analytics as products scale Collaborate: Enable cross-functional success Work closely with business teams to create new features based on wider business requirements, making countless small decisions that shape the product Excel at working with engineering, product design, data science, marketing, and strategy functions, with the ability to to create and hold your cross-functional partners accountable towards a common vision Align diverse stakeholders around new initiatives through strong communication and influencing skills Lead end-to-end discovery, ideation, and validation with cross-functional squads What we're looking for Essential experience Product management experience: 3+ years building products and 2+ years in a product, strategy or analytics role - ideally with demonstrated success taking ideas from concept through launch and early scaling 0 1 expertise: Proven track record incubating and launching new products in fast-paced, high-ambiguity environments Experimentation mastery: Strong experience with A/B testing, experimentation frameworks, and data-driven product development Technical fluency: Comfortable with SQL and numerical analysis, and ideally some coding; able to dive deep into data to drive product decisions Core capabilities Risk-taking mindset: Comfortable with ambiguity and willing to make bold bets on unproven concepts Strategic thinking: Exceptional ability to synthesise complex information into clear product strategies Operational excellence: Strong prioritisation skills with ability to say "no" and stay focused on highest-impact work Stakeholder management: Track record aligning diverse teams around new initiatives and communicating trade-offs clearly Leadership communication: Ability to influence and communicate effectively with senior leadership, presenting complex product decisions and strategy with clarity and confidence Ideal background Experience in consumer financial products, fintech, or adjacent industries (strong plus) Background working in startup or scale-up environments with flat organisational structures Deep curiosity about emerging technologies and their applications in finance Interview process A Quick introduction call with someone from the Talent Team A take-home exercise - 7 days to complete Take-home task debrief and in person case study - Hiring manager + 1 more PM Final round: + Cognitive test 35 minutes + MD interview 45 minutes + Product interview (case study) - 2 PMs 1 hour + Eng interview - 2 Engineers 45 minutes + CPO 30 minutes The opportunity to scale up one of the world's most successful fintech companies Best-in-class compensation, including equity You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas Our in-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday We care for our Lendies' well-being both physically and mentally, so we offer coverage when it comes to private health insurance We're an equal opportunity employer and are keen to make Lendable the most inclusive and open workspace in London
LHV Bank Limited is a UK-licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia. LHV Bank operates under a full UK banking licence granted in May 2023. The Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK. In line with its regulatory responsibilities and growth ambitions, LHV Bank is committed to maintaining a robust and proportionate financial crime control environment. Expanding our services, LHV Bank now provides personal banking solutions. Our offerings include current accounts with competitive interest rates, fixed rate bonds for long term savings, and debit cards. Customers can conveniently access these services through the LHV App, enabling secure account opening and management. Please note this is a predominantly office based role in London, Manchester or Leeds that requires you to be in the office 2 3 days a week. Responsibilities Utilize expertise in nCino platform and Salesforce development tools for high quality solutions. Implement best practices in architecture, design, development and deployment. Configure nCino package, e.g. UI Groups, Routes, Screens, and Product configurations. Create complex Flows, triggers, Lightning Web Components and Apex development to automate and optimise system functionality. Use DevOps tools and processes. Test and implement applications to ensure quality of development is maintained. Produce technical documentation to clearly outline design and development activity. Present technical solutions to IT and Business for sign off. Debug development. Design and implement API integrations to connect Salesforce with external systems. Collaborate with cross functional teams to identify integration requirements and implement effective solutions. Demonstrate excellent data management skills for data accuracy, integrity, and security. Perform data analysis, cleansing, and migration activities as required. Develop and maintain data governance processes and policies. Collaborate with stakeholders to understand requirements and translate them into technical solutions. Provide technical guidance and support to end users, resolving issues promptly. Work closely with the IT team to ensure successful implementation and adoption of new features. Stay updated with the latest Salesforce and nCino releases, evaluating their impact and identifying improvement opportunities. Proficiency in Salesforce nCino platform and Salesforce development tools. Excellent communication skills, problem solving abilities, and adaptability to changing business needs. Skills and Experience Significant nCino platform and Salesforce development experience. Salesforce Certified Administrator or higher. Salesforce Certified Platform Developer or higher. Adaptability in communication, adjusting style based on individuals or audience. Strong attention to detail, writing clean and durable code. Strong decision making skills, considering different perspectives and processes. Effective prioritization and management of evolving workloads. High personal standards and commitment to task execution. Identifying opportunities for efficiency, cost reduction, and continuous improvement. Experience of communicating the benefits of transformative technological changes. Experience of collaborative problem solving, incorporating others' ideas while contributing their own. Persistence and curiosity, driven to solve problems and automate tasks with code. Benefits Competitive salary & progression Open and inclusive culture Hybrid working Fantastic offices and great working environment Vitality Health Plan (includes private health insurance, travel insurance, gym discounts) Medicash health plan (Level 3) 5% employer pension contribution Life assurance Income protection insurance 28 days holiday plus 3 additional days, bank holidays & further days for various key life events Team socials
Dec 12, 2025
Full time
LHV Bank Limited is a UK-licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia. LHV Bank operates under a full UK banking licence granted in May 2023. The Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK. In line with its regulatory responsibilities and growth ambitions, LHV Bank is committed to maintaining a robust and proportionate financial crime control environment. Expanding our services, LHV Bank now provides personal banking solutions. Our offerings include current accounts with competitive interest rates, fixed rate bonds for long term savings, and debit cards. Customers can conveniently access these services through the LHV App, enabling secure account opening and management. Please note this is a predominantly office based role in London, Manchester or Leeds that requires you to be in the office 2 3 days a week. Responsibilities Utilize expertise in nCino platform and Salesforce development tools for high quality solutions. Implement best practices in architecture, design, development and deployment. Configure nCino package, e.g. UI Groups, Routes, Screens, and Product configurations. Create complex Flows, triggers, Lightning Web Components and Apex development to automate and optimise system functionality. Use DevOps tools and processes. Test and implement applications to ensure quality of development is maintained. Produce technical documentation to clearly outline design and development activity. Present technical solutions to IT and Business for sign off. Debug development. Design and implement API integrations to connect Salesforce with external systems. Collaborate with cross functional teams to identify integration requirements and implement effective solutions. Demonstrate excellent data management skills for data accuracy, integrity, and security. Perform data analysis, cleansing, and migration activities as required. Develop and maintain data governance processes and policies. Collaborate with stakeholders to understand requirements and translate them into technical solutions. Provide technical guidance and support to end users, resolving issues promptly. Work closely with the IT team to ensure successful implementation and adoption of new features. Stay updated with the latest Salesforce and nCino releases, evaluating their impact and identifying improvement opportunities. Proficiency in Salesforce nCino platform and Salesforce development tools. Excellent communication skills, problem solving abilities, and adaptability to changing business needs. Skills and Experience Significant nCino platform and Salesforce development experience. Salesforce Certified Administrator or higher. Salesforce Certified Platform Developer or higher. Adaptability in communication, adjusting style based on individuals or audience. Strong attention to detail, writing clean and durable code. Strong decision making skills, considering different perspectives and processes. Effective prioritization and management of evolving workloads. High personal standards and commitment to task execution. Identifying opportunities for efficiency, cost reduction, and continuous improvement. Experience of communicating the benefits of transformative technological changes. Experience of collaborative problem solving, incorporating others' ideas while contributing their own. Persistence and curiosity, driven to solve problems and automate tasks with code. Benefits Competitive salary & progression Open and inclusive culture Hybrid working Fantastic offices and great working environment Vitality Health Plan (includes private health insurance, travel insurance, gym discounts) Medicash health plan (Level 3) 5% employer pension contribution Life assurance Income protection insurance 28 days holiday plus 3 additional days, bank holidays & further days for various key life events Team socials
As the largest jewellerybrand in the world,weagive a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves.We are proud to be part of their stories and the most important moments in their lives. Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion.At Pandora you can each craft far more than just an incredible career. About the Team The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, product whilst taking immense pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. As the Store Manager, you will coach and manage a team of Assistant Store Manager, Sales Leads and Sales Associates. Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application. Our Store Managers shine when they: Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors. Dare to exceed individual and store sales goals by building a genuine connection with our fans. Embrace the opportunities and soar beyond commercial targets and key performance indicators (KPIs) expectations, setting new records and achieving remarkable success. Create unforgettable shopping moments that exceed expectations, by displaying excellent product knowledge and building brand loyalty. Dream to coach and inspire the sales team, fostering accountability for individual and the store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals. Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions. Build your network and inspire to bring the best talent into Pandora across seasonal and core hiring including Assistant Store Manager, Sales Associates and Sales Leads. Partner with the Divisional Sales Manager and Human Resources team to identify and resolve any performance issues and policy violations. Utilize your brilliance across talent, brand, operations, and fan experience, guaranteeing the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development. All other duties as assigned. Craft your career with us if you have: You can demonstrate you're a results-orientated leader with at least 3-5 years of experience as a Store Manager in a high-performance selling environment. You have developed a sense of Care in your communication skills both written and verbal. You know how to charm and captivate an audience with the ability to connect with people at all levels of the organization. Your business acumen is sharper than a diamond, coupled with your analytical thinking that can show and deliver positive results. You're a talent magnet, skilled in recruiting, retaining, and developing exceptional teams. Succession planning and internal mobility. Knowledge of general computer software (Microsoft Office 365 Suite) and retail point of sale systems. You are at least 18 years or older and can provide proof of identity and eligibility to work. Dream and embrace adventure! A flexible work schedule that includes nights, weekends, and holidays is all part of the excitement. This can include standing for extended periods, ability to lift 50+ pounds and timely arrival to work. We Dare! We offer a robust compensation package including base + bonuses, a 401K plan to help you secure your financial future. We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards and product discounts! We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more. We Deliver! PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays. About Pandora Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age. About Pandora NAM The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores. Today, the USA is Pandora's single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.
Dec 12, 2025
Full time
As the largest jewellerybrand in the world,weagive a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves.We are proud to be part of their stories and the most important moments in their lives. Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion.At Pandora you can each craft far more than just an incredible career. About the Team The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, product whilst taking immense pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. As the Store Manager, you will coach and manage a team of Assistant Store Manager, Sales Leads and Sales Associates. Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application. Our Store Managers shine when they: Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors. Dare to exceed individual and store sales goals by building a genuine connection with our fans. Embrace the opportunities and soar beyond commercial targets and key performance indicators (KPIs) expectations, setting new records and achieving remarkable success. Create unforgettable shopping moments that exceed expectations, by displaying excellent product knowledge and building brand loyalty. Dream to coach and inspire the sales team, fostering accountability for individual and the store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals. Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions. Build your network and inspire to bring the best talent into Pandora across seasonal and core hiring including Assistant Store Manager, Sales Associates and Sales Leads. Partner with the Divisional Sales Manager and Human Resources team to identify and resolve any performance issues and policy violations. Utilize your brilliance across talent, brand, operations, and fan experience, guaranteeing the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development. All other duties as assigned. Craft your career with us if you have: You can demonstrate you're a results-orientated leader with at least 3-5 years of experience as a Store Manager in a high-performance selling environment. You have developed a sense of Care in your communication skills both written and verbal. You know how to charm and captivate an audience with the ability to connect with people at all levels of the organization. Your business acumen is sharper than a diamond, coupled with your analytical thinking that can show and deliver positive results. You're a talent magnet, skilled in recruiting, retaining, and developing exceptional teams. Succession planning and internal mobility. Knowledge of general computer software (Microsoft Office 365 Suite) and retail point of sale systems. You are at least 18 years or older and can provide proof of identity and eligibility to work. Dream and embrace adventure! A flexible work schedule that includes nights, weekends, and holidays is all part of the excitement. This can include standing for extended periods, ability to lift 50+ pounds and timely arrival to work. We Dare! We offer a robust compensation package including base + bonuses, a 401K plan to help you secure your financial future. We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards and product discounts! We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more. We Deliver! PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays. About Pandora Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age. About Pandora NAM The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores. Today, the USA is Pandora's single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.
Get Staffed Online Recruitment Limited
Bellshill, Lanarkshire
Sales Executive £25,000 base salary plus commission of up to £1,500 per month, plus referral bonus Office-based Bellshill Monday to Friday, 8:30 am 5:00 pm (no evenings, weekends, or bank holidays) About Our Client Our client is an ambitious, forward-thinking global business who build transformative solutions for their customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. They support their customers with a range of products and services to meet their needs. Since 1990 their ambition has never wavered. From humble beginnings, their vision and drive have seen them venture into new markets with confidence and stay ahead of market trends. Their mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of their offering. With their leading e-mobility solutions, they're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. Our client is on a journey of growth. They pride themselves on being at the forefront of technology innovation and they invite you along on this journey. The Role The main focus of this exciting and challenging role is to obtain new business over the phone and through customer referrals to create new business opportunities. You will be actively selling fuel cards by making business-to-business calls in their vibrant contact centre. This will involve contacting the appropriate decision maker, closing the sale, building key relationships and managing your customer's journey, as well as building and maintaining a pipeline of opportunity. Please note They are unable to offer remote/hybrid working or sponsorship for this position. Qualifications: Excellent communications skills demonstrating confidence and attention to detail. Self-motivated and self-disciplined to follow the daily target driven structure and manage time effectively. Adapt well to a changing environment and has an ability to work under pressure. Applicants must be computer literate and familiar with standard MS Office applications (MS Word, Excel, PowerPoint, Outlook). Experience with outbound sales in a call centre environment or a similar sales setting. What can you expect from our client? A friendly culture that mirrors their proposition to their customers. A fast-growing organisation that defines itself as being agile and innovative. A drive for continuous improvement, which you will be empowered to get behind from day one. A commitment to building a working environment that values inclusivity, innovation, agility, and drive. What They Offer: 25 days holiday + Bank Holidays Generous commission structure uncapped! Annual incentives trips abroad! Weekly and monthly sales incentives (prizes, gift cards, early finishes, extended lunch, and more!) Career progression opportunities A supportive team and achievable targets Learn, upskill, and develop yourself through a core business skill - selling! Still Curious? If you're interested but not sure if you have all the criteria listed, have a chat with our client. They are open to applications from varied backgrounds and are holding an assessment day on Friday 16th January 2026. Our client is an equal opportunities employer. They are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. They do not accept speculative agency CVs. Any CV received will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR. BDE / Sales / New Business / Telesales / Outbound Sales / Sales Advisor / Business Development / Account Manager / B2B
Dec 11, 2025
Full time
Sales Executive £25,000 base salary plus commission of up to £1,500 per month, plus referral bonus Office-based Bellshill Monday to Friday, 8:30 am 5:00 pm (no evenings, weekends, or bank holidays) About Our Client Our client is an ambitious, forward-thinking global business who build transformative solutions for their customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. They support their customers with a range of products and services to meet their needs. Since 1990 their ambition has never wavered. From humble beginnings, their vision and drive have seen them venture into new markets with confidence and stay ahead of market trends. Their mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of their offering. With their leading e-mobility solutions, they're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. Our client is on a journey of growth. They pride themselves on being at the forefront of technology innovation and they invite you along on this journey. The Role The main focus of this exciting and challenging role is to obtain new business over the phone and through customer referrals to create new business opportunities. You will be actively selling fuel cards by making business-to-business calls in their vibrant contact centre. This will involve contacting the appropriate decision maker, closing the sale, building key relationships and managing your customer's journey, as well as building and maintaining a pipeline of opportunity. Please note They are unable to offer remote/hybrid working or sponsorship for this position. Qualifications: Excellent communications skills demonstrating confidence and attention to detail. Self-motivated and self-disciplined to follow the daily target driven structure and manage time effectively. Adapt well to a changing environment and has an ability to work under pressure. Applicants must be computer literate and familiar with standard MS Office applications (MS Word, Excel, PowerPoint, Outlook). Experience with outbound sales in a call centre environment or a similar sales setting. What can you expect from our client? A friendly culture that mirrors their proposition to their customers. A fast-growing organisation that defines itself as being agile and innovative. A drive for continuous improvement, which you will be empowered to get behind from day one. A commitment to building a working environment that values inclusivity, innovation, agility, and drive. What They Offer: 25 days holiday + Bank Holidays Generous commission structure uncapped! Annual incentives trips abroad! Weekly and monthly sales incentives (prizes, gift cards, early finishes, extended lunch, and more!) Career progression opportunities A supportive team and achievable targets Learn, upskill, and develop yourself through a core business skill - selling! Still Curious? If you're interested but not sure if you have all the criteria listed, have a chat with our client. They are open to applications from varied backgrounds and are holding an assessment day on Friday 16th January 2026. Our client is an equal opportunities employer. They are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. They do not accept speculative agency CVs. Any CV received will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR. BDE / Sales / New Business / Telesales / Outbound Sales / Sales Advisor / Business Development / Account Manager / B2B
About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world's leading fintech companies and are off to a strong start: One of the UK's newest unicorns with a team of just over 600 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting Role Purpose The Head of Operations (Auto/Secured lending) is responsible for the daily performance, development, and continuous improvement of the frontline teams dedicated to one or more of our existing products, spanning both Customer Service and Financial Support functions. Reporting to the Operations Director, you will lead and coach a team of Team Leads, ensuring their teams deliver exceptional service, maintain high operational efficiency, and are accountable for consistently achieving defined service levels alongside consistently meeting and customer outcomes, including customers in financial difficulty or vulnerable situations. You will play a pivotal role in translating strategic operational initiatives, including those involving AI and automation, into effective frontline execution. You will be accountable for identifying and implementing data-driven improvements that enhance efficiency, scalability, and customer outcomes within your product remit, fostering a culture of continuous improvement and digital adoption across your teams. Key Responsibilities 1. Team Leadership & Development Lead, coach, and develop a team of Team Leads, enabling them to inspire and manage their frontline agents effectively across both customer service and financial support streams. Foster a high-performance culture of continuous learning, accountability, and problem-solving within the operations teams, ensuring a strong focus on empathetic customer support and compliance. Oversee the performance management for the teams, ensuring consistent achievement of KPIs (e.g., customer satisfaction, quality, compliance, productivity, SLAs). Lead the identification of skill gaps and drive upskilling initiatives within your teams to ensure they are proficient and adaptable to new technologies, particularly automation, AI tools, and enhanced digital workflows, fostering a digitally-savvy workforce. 2. Operational Oversight & Performance Manage the day-to-day operations of the customer service and financial support teams, ensuring smooth delivery, effective resource allocation, and adherence to service level agreements. Leverage comprehensive data analysis (KPIs, dashboards, quality scores, customer feedback), including insights derived from AI tools, to identify operational trends, performance gaps, and opportunities for automation or process re engineering. Formulate and propose data backed recommendations for continuous improvement and strategic adjustments specific to the product within your remit, aiming for enhanced efficiency and customer experience. Proactively address operational challenges and escalations and implement timely solutions to maintain service quality and efficiency. 3. Process Improvement & Product Focus Proactively identify and analyse process pain points within the customer journeys and operational workflows, translating these insights into concrete recommendations for automation, digital enhancements, and intelligent process re engineering, specifically within your product scope. Oversee and drive the implementation of approved automation, digital enhancements, and re engineered processes, ensuring they significantly improve customer experience, operational efficiency, and accessibility for your product. Champion and embed these innovative process changes and new technological tools within the frontline teams, ensuring smooth adoption, adherence, and alignment with the overarching operational strategy. 4. Risk, Quality & Compliance Ensure that all customer interactions and processes related to your product remit meet regulatory and compliance standards, with particular attention to vulnerable or high risk cardholders. Promote strong risk awareness and adherence to policies within the teams, supporting the embedding of governance and quality frameworks. Accountable for the development, maintenance, and adherence to robust operational procedures, internal risk controls, and relevant compliance documentation. Act as a key point of contact for compliance issues specific to your product remit, supporting corrective actions as needed. 5. Stakeholder Collaboration Collaborate effectively with Product, Technology, Risk, and Compliance teams on initiatives impacting customer journeys and operational processes. Communicate performance updates, risks, and improvement recommendations to the Operations Director and relevant internal stakeholders. Represent the operations teams, advocating for frontline feedback and customer insights to drive positive change. 6. Reporting & Insight Contribute to operational reporting by providing comprehensive data and insights specific to your product remit, including performance of new automated processes and AI driven initiatives, covering KPIs, efficiency, and customer outcomes. Proactively leverage analytical insights to diagnose operational issues, identify emerging operational trends and issues within your product domain, driving the implementation of appropriate tooling and tactical actions, and providing data driven input for strategic improvements. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products and vulnerable customers. Person Specification Experience & Skills Proven experience managing or supervising multiple teams in a customer facing or operations environment, ideally within a regulated or tech enabled financial services context. Demonstrable experience in driving team performance and development, including coaching and mentoring Team Leads or supervisors. Strong analytical skills, with the ability to interpret operational data (KPIs, dashboards, quality scores, customer feedback) to identify trends, diagnose root causes, and propose actionable solutions. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Proven ability to develop, implement, and maintain operational procedures and risk/control documentation. Strong written and verbal communication skills, with the ability to effectively engage and influence internal stakeholders. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products like cards and vulnerable customers. Experience managing operations related to a specific product (e.g., cards, Loans, Car Finance) is highly desirable. Behaviours & Approach Customer Focused: Committed to delivering compassionate, fair, and efficient support to all customers, with a particular awareness for vulnerable cardholders. Action Oriented Problem Solver: Proactive in identifying operational challenges, analysing root causes, and recommending and implementing effective solutions within their remit. Data Informed: Uses evidence and insights to guide decision making and team management, proactively seeking opportunities for data driven recommendations. Enabling Leader: Motivating and supportive of Team Leads and their teams, fostering a collaborative, accountable, and development oriented environment. Detail Oriented & Diligent: Ensures accuracy and completeness in operational procedures and compliance documentation. Adaptable & Resilient: Able to thrive in a fast paced, dynamic environment, balancing competing priorities and adapting to change. Process & Technology Improvement Mindset: A proactive drive to identify and implement innovative solutions, including automation and AI, to streamline workflows, enhance efficiency, and improve customer journeys. Team Player: Collaborates effectively across departments to achieve shared goals and deliver positive outcomes. Digital Adoption Champion: Enthusiastic about leveraging new technologies, particularly AI and automation . click apply for full job details
Dec 10, 2025
Full time
About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world's leading fintech companies and are off to a strong start: One of the UK's newest unicorns with a team of just over 600 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting Role Purpose The Head of Operations (Auto/Secured lending) is responsible for the daily performance, development, and continuous improvement of the frontline teams dedicated to one or more of our existing products, spanning both Customer Service and Financial Support functions. Reporting to the Operations Director, you will lead and coach a team of Team Leads, ensuring their teams deliver exceptional service, maintain high operational efficiency, and are accountable for consistently achieving defined service levels alongside consistently meeting and customer outcomes, including customers in financial difficulty or vulnerable situations. You will play a pivotal role in translating strategic operational initiatives, including those involving AI and automation, into effective frontline execution. You will be accountable for identifying and implementing data-driven improvements that enhance efficiency, scalability, and customer outcomes within your product remit, fostering a culture of continuous improvement and digital adoption across your teams. Key Responsibilities 1. Team Leadership & Development Lead, coach, and develop a team of Team Leads, enabling them to inspire and manage their frontline agents effectively across both customer service and financial support streams. Foster a high-performance culture of continuous learning, accountability, and problem-solving within the operations teams, ensuring a strong focus on empathetic customer support and compliance. Oversee the performance management for the teams, ensuring consistent achievement of KPIs (e.g., customer satisfaction, quality, compliance, productivity, SLAs). Lead the identification of skill gaps and drive upskilling initiatives within your teams to ensure they are proficient and adaptable to new technologies, particularly automation, AI tools, and enhanced digital workflows, fostering a digitally-savvy workforce. 2. Operational Oversight & Performance Manage the day-to-day operations of the customer service and financial support teams, ensuring smooth delivery, effective resource allocation, and adherence to service level agreements. Leverage comprehensive data analysis (KPIs, dashboards, quality scores, customer feedback), including insights derived from AI tools, to identify operational trends, performance gaps, and opportunities for automation or process re engineering. Formulate and propose data backed recommendations for continuous improvement and strategic adjustments specific to the product within your remit, aiming for enhanced efficiency and customer experience. Proactively address operational challenges and escalations and implement timely solutions to maintain service quality and efficiency. 3. Process Improvement & Product Focus Proactively identify and analyse process pain points within the customer journeys and operational workflows, translating these insights into concrete recommendations for automation, digital enhancements, and intelligent process re engineering, specifically within your product scope. Oversee and drive the implementation of approved automation, digital enhancements, and re engineered processes, ensuring they significantly improve customer experience, operational efficiency, and accessibility for your product. Champion and embed these innovative process changes and new technological tools within the frontline teams, ensuring smooth adoption, adherence, and alignment with the overarching operational strategy. 4. Risk, Quality & Compliance Ensure that all customer interactions and processes related to your product remit meet regulatory and compliance standards, with particular attention to vulnerable or high risk cardholders. Promote strong risk awareness and adherence to policies within the teams, supporting the embedding of governance and quality frameworks. Accountable for the development, maintenance, and adherence to robust operational procedures, internal risk controls, and relevant compliance documentation. Act as a key point of contact for compliance issues specific to your product remit, supporting corrective actions as needed. 5. Stakeholder Collaboration Collaborate effectively with Product, Technology, Risk, and Compliance teams on initiatives impacting customer journeys and operational processes. Communicate performance updates, risks, and improvement recommendations to the Operations Director and relevant internal stakeholders. Represent the operations teams, advocating for frontline feedback and customer insights to drive positive change. 6. Reporting & Insight Contribute to operational reporting by providing comprehensive data and insights specific to your product remit, including performance of new automated processes and AI driven initiatives, covering KPIs, efficiency, and customer outcomes. Proactively leverage analytical insights to diagnose operational issues, identify emerging operational trends and issues within your product domain, driving the implementation of appropriate tooling and tactical actions, and providing data driven input for strategic improvements. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products and vulnerable customers. Person Specification Experience & Skills Proven experience managing or supervising multiple teams in a customer facing or operations environment, ideally within a regulated or tech enabled financial services context. Demonstrable experience in driving team performance and development, including coaching and mentoring Team Leads or supervisors. Strong analytical skills, with the ability to interpret operational data (KPIs, dashboards, quality scores, customer feedback) to identify trends, diagnose root causes, and propose actionable solutions. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Proven ability to develop, implement, and maintain operational procedures and risk/control documentation. Strong written and verbal communication skills, with the ability to effectively engage and influence internal stakeholders. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products like cards and vulnerable customers. Experience managing operations related to a specific product (e.g., cards, Loans, Car Finance) is highly desirable. Behaviours & Approach Customer Focused: Committed to delivering compassionate, fair, and efficient support to all customers, with a particular awareness for vulnerable cardholders. Action Oriented Problem Solver: Proactive in identifying operational challenges, analysing root causes, and recommending and implementing effective solutions within their remit. Data Informed: Uses evidence and insights to guide decision making and team management, proactively seeking opportunities for data driven recommendations. Enabling Leader: Motivating and supportive of Team Leads and their teams, fostering a collaborative, accountable, and development oriented environment. Detail Oriented & Diligent: Ensures accuracy and completeness in operational procedures and compliance documentation. Adaptable & Resilient: Able to thrive in a fast paced, dynamic environment, balancing competing priorities and adapting to change. Process & Technology Improvement Mindset: A proactive drive to identify and implement innovative solutions, including automation and AI, to streamline workflows, enhance efficiency, and improve customer journeys. Team Player: Collaborates effectively across departments to achieve shared goals and deliver positive outcomes. Digital Adoption Champion: Enthusiastic about leveraging new technologies, particularly AI and automation . click apply for full job details
Who are we? Majestic is the UK's largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years. The Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic's key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels. Role Purpose As Finance Business Partner, you will play a pivotal role in supporting the Retail, Buying & Merchandising, and Marketing functions. You will act as a trusted advisor, providing high-quality financial insight, commercial challenge, and strategic support to help drive performance, optimise investment, and ensure value for money in all decisions. This is a highly visible role requiring strong business acumen, stakeholder management, and a proactive approach to financial partnering. Job specifics: Contract:6 month Fixted Term Contract Location:Watford Reports to: Finance Director Our Head Office is based inWatford, just 20 minutes from London Euston. From Watford Junction, we are a 15-minute walk to our Head Office We are proud to offer an Agile Working Policy for Head Office colleagues; a blend of office and remote working which will include 3 days working at the Majestic Office each week. Key Responsibilities Act as the lead finance partner for: Buying & Merchandising: Supporting category performance analysis, margin optimisation, promotional effectiveness, and supplier income tracking. Retail Operations: Providing store performance insights, labour cost analysis, and supporting retail leadership with KPIs. Marketing: Evaluating campaign ROI, customer acquisition costs, brand investment, and channel performance (including CRM and digital). Develop and deliver insightful monthly reporting packs, with commentary, trend analysis, and recommendations. Work closely with stakeholders to support budgeting and forecasting cycles, ensuring alignment with business priorities. Identify risks and opportunities across P&L lines and provide proactive commercial recommendations. Build financial models and tools to support business cases, investment decisions, and scenario planning (e.g. pricing changes, supplier terms, campaign planning). Improve visibility and understanding of key performance drivers across the business. Collaborate with the wider finance team to ensure data accuracy and consistency between commercial and management reporting. Support the continuous improvement of reporting tools and processes (e.g. Power BI dashboards). Educate and upskill non-financial stakeholders to improve financial awareness and accountability. Qualifications & Experience Fully qualified accountant (CIMA, ACCA, ACA or equivalent). 5+ years' experience in commercial finance, FP&A, or business partnering roles. Retail or FMCG experience strongly preferred, particularly in buying/merchandising or marketing-focused roles. Proven experience in business partnering with cross-functional stakeholders, including senior leadership. Strong Excel, financial modelling skills and experience with reporting tools (e.g. Power BI). Key Skills & Attributes Commercially minded with strong analytical skills and attention to detail. Strong interpersonal and communication skills - able to influence and challenge constructively. Proactive, curious, and solutions-oriented mind-set. Ability to manage multiple stakeholders and prioritise effectively in a fast-paced environment. Confident presenting financial data in a clear and engaging way. Passion for retail and understanding customer behaviour. Desirable Knowledge of category management and promotional mechanics in retail. Experience in analysing marketing effectiveness. Background in stock or margin-intensive environments. Rewards & Benefits: A competitive salary & performance related bonus Up to 20% Staff Discount 33 days holiday, including public and bank holidays and we also have a Holiday Purchase Scheme Life Assurance (Worth 3 times your annual salary) A contributory Company Pension Plan Career development opportunities Free parking on site with electric charging points Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, access to free counselling support phone line Company maternity, paternity and adoption leave after 26 weeks Long service rewards We look forward to receiving your application! Together we are Majestic! On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Dec 10, 2025
Full time
Who are we? Majestic is the UK's largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years. The Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic's key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels. Role Purpose As Finance Business Partner, you will play a pivotal role in supporting the Retail, Buying & Merchandising, and Marketing functions. You will act as a trusted advisor, providing high-quality financial insight, commercial challenge, and strategic support to help drive performance, optimise investment, and ensure value for money in all decisions. This is a highly visible role requiring strong business acumen, stakeholder management, and a proactive approach to financial partnering. Job specifics: Contract:6 month Fixted Term Contract Location:Watford Reports to: Finance Director Our Head Office is based inWatford, just 20 minutes from London Euston. From Watford Junction, we are a 15-minute walk to our Head Office We are proud to offer an Agile Working Policy for Head Office colleagues; a blend of office and remote working which will include 3 days working at the Majestic Office each week. Key Responsibilities Act as the lead finance partner for: Buying & Merchandising: Supporting category performance analysis, margin optimisation, promotional effectiveness, and supplier income tracking. Retail Operations: Providing store performance insights, labour cost analysis, and supporting retail leadership with KPIs. Marketing: Evaluating campaign ROI, customer acquisition costs, brand investment, and channel performance (including CRM and digital). Develop and deliver insightful monthly reporting packs, with commentary, trend analysis, and recommendations. Work closely with stakeholders to support budgeting and forecasting cycles, ensuring alignment with business priorities. Identify risks and opportunities across P&L lines and provide proactive commercial recommendations. Build financial models and tools to support business cases, investment decisions, and scenario planning (e.g. pricing changes, supplier terms, campaign planning). Improve visibility and understanding of key performance drivers across the business. Collaborate with the wider finance team to ensure data accuracy and consistency between commercial and management reporting. Support the continuous improvement of reporting tools and processes (e.g. Power BI dashboards). Educate and upskill non-financial stakeholders to improve financial awareness and accountability. Qualifications & Experience Fully qualified accountant (CIMA, ACCA, ACA or equivalent). 5+ years' experience in commercial finance, FP&A, or business partnering roles. Retail or FMCG experience strongly preferred, particularly in buying/merchandising or marketing-focused roles. Proven experience in business partnering with cross-functional stakeholders, including senior leadership. Strong Excel, financial modelling skills and experience with reporting tools (e.g. Power BI). Key Skills & Attributes Commercially minded with strong analytical skills and attention to detail. Strong interpersonal and communication skills - able to influence and challenge constructively. Proactive, curious, and solutions-oriented mind-set. Ability to manage multiple stakeholders and prioritise effectively in a fast-paced environment. Confident presenting financial data in a clear and engaging way. Passion for retail and understanding customer behaviour. Desirable Knowledge of category management and promotional mechanics in retail. Experience in analysing marketing effectiveness. Background in stock or margin-intensive environments. Rewards & Benefits: A competitive salary & performance related bonus Up to 20% Staff Discount 33 days holiday, including public and bank holidays and we also have a Holiday Purchase Scheme Life Assurance (Worth 3 times your annual salary) A contributory Company Pension Plan Career development opportunities Free parking on site with electric charging points Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, access to free counselling support phone line Company maternity, paternity and adoption leave after 26 weeks Long service rewards We look forward to receiving your application! Together we are Majestic! On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Product Director, Core Banking (Accounts) London We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Core Banking is responsible for the current account that makes money work for 12 million customers. This includes the Personal Account, Joint Account, Under 16s and 16 - 17 accounts, and Subscriptions (Extra, Perks and Max). It's responsible for well-loved features like the 1p Savings Challenge, Pots, Trends and more. What you'll be working on: As a Product Director within Core Banking, you'll lead a team of Product Managers to define and deliver a strategy to make everyday money magical for everyone . You'll be responsible for our main account types (personal, joint, U16s, 16-17) and core value props like travel, shared finances, rewards and loyalty, and money management (including payday, bills, budgeting, insights and more). What you'll do: Lead the charge: build a product vision and strategy for your area, ensuring alignment with Monzo's goals and an exceptional customer experience. Develop a team: build and coach a high-performing product team to obsess over customers, innovate, move quickly and ultimately enjoy their work. Communicate effectively: get people inspired by the product vision and share the right context with the right people at the right time. Collaborate seamlessly: partner with engineering, design, data, research, marketing and other teams across Monzo to get stuff done. Have impact: define, deliver and measure the impact of the customer-focused experiences you create. You should apply if: You are a seasoned product leader, and have a track record of leading high-performing product teams at a fast-growing consumer tech company to: build highly engaging (daily/weekly) experiences for millions of customers deliver company trajectory-changing impact (nice-to-have) build a multi-market product, with a proven ability to balance priorities across geographies You're data-driven and commercial, and have a track record of collaborating with data scientists to define key metrics, run experiments, and deliver business impact. You can systematically break down and solve complex problems. You have good judgement, and you're able to make good decisions in complex situations where there's often no "right answer". You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so. You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done. You're a great storyteller, who is able to motivate, energise and inspire people towards a common goal. You're passionate about building value for customers and not just achieving business results, and are excited about our mission at Monzo. You're intellectually honest about your work's performance, continually striving for improvement. You're a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience. You've managed a team of PMs, have a proven ability to coach and develop others, and can provide clear and constructive feedback to your team and other disciplines. You can get hands-on when necessary, to fill gaps - in people or experience - and set a practical example for what great looks like. The interview process: Our interview process involves 4 main stages: Initial Call with Hiring Manager Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership A final stage with a VP or CPO within the Product team Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: £140,000 to £170,000 depending on experience stock options & benefits ️ We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Please share an accomplishment you are most proud of from your time in your current role Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. 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Dec 10, 2025
Full time
Product Director, Core Banking (Accounts) London We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Core Banking is responsible for the current account that makes money work for 12 million customers. This includes the Personal Account, Joint Account, Under 16s and 16 - 17 accounts, and Subscriptions (Extra, Perks and Max). It's responsible for well-loved features like the 1p Savings Challenge, Pots, Trends and more. What you'll be working on: As a Product Director within Core Banking, you'll lead a team of Product Managers to define and deliver a strategy to make everyday money magical for everyone . You'll be responsible for our main account types (personal, joint, U16s, 16-17) and core value props like travel, shared finances, rewards and loyalty, and money management (including payday, bills, budgeting, insights and more). What you'll do: Lead the charge: build a product vision and strategy for your area, ensuring alignment with Monzo's goals and an exceptional customer experience. Develop a team: build and coach a high-performing product team to obsess over customers, innovate, move quickly and ultimately enjoy their work. Communicate effectively: get people inspired by the product vision and share the right context with the right people at the right time. Collaborate seamlessly: partner with engineering, design, data, research, marketing and other teams across Monzo to get stuff done. Have impact: define, deliver and measure the impact of the customer-focused experiences you create. You should apply if: You are a seasoned product leader, and have a track record of leading high-performing product teams at a fast-growing consumer tech company to: build highly engaging (daily/weekly) experiences for millions of customers deliver company trajectory-changing impact (nice-to-have) build a multi-market product, with a proven ability to balance priorities across geographies You're data-driven and commercial, and have a track record of collaborating with data scientists to define key metrics, run experiments, and deliver business impact. You can systematically break down and solve complex problems. You have good judgement, and you're able to make good decisions in complex situations where there's often no "right answer". You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so. You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done. You're a great storyteller, who is able to motivate, energise and inspire people towards a common goal. You're passionate about building value for customers and not just achieving business results, and are excited about our mission at Monzo. You're intellectually honest about your work's performance, continually striving for improvement. You're a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience. You've managed a team of PMs, have a proven ability to coach and develop others, and can provide clear and constructive feedback to your team and other disciplines. You can get hands-on when necessary, to fill gaps - in people or experience - and set a practical example for what great looks like. The interview process: Our interview process involves 4 main stages: Initial Call with Hiring Manager Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership A final stage with a VP or CPO within the Product team Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: £140,000 to £170,000 depending on experience stock options & benefits ️ We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Please share an accomplishment you are most proud of from your time in your current role Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. 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It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. 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About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world's leading fintech companies and are off to a strong start: One of the UK's newest unicorns with a team of just over 600 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers' hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting About the role We're looking for an experienced, strategic, and data-driven Senior Product Manager (PM) to join our Credit Card Product team. We launched our Credit Card in the UK in 2020 and in the US in 2024. We are now working on scaling our customer base exponentially. As a member of the Product team, you will play a key role in helping us achieve our ambitious goals. The Zable credit card is a Mobile App-first product targeted at the credit builder customer segment in the UK and the US. We give customers the power to build their credit rating over time while offering them a flexible line of credit that meets their spending needs sustainably. This role will cover all aspects of credit card product management, and you will be given the freedom to define new features and manage projects end to end, including: Shaping our mobile App experience to empower customers to manage their finances Optimising how we acquire new customers for speed and efficiency Improving our underwriting capabilities to support best-in-class credit decisions Building tools which maximise efficiency for our Customer Service and Fraud teams Finding new ways to support customers who may be experiencing financial difficulty PMs at Lendable work closely with teams such as Engineering, Credit, Growth and Operations to drive their product and take the business to the next level. It's your job to break down complex tasks into bite sized deliverables and prioritise projects according to their maximum impact. While high quality delivery is a key part of this role, we encourage all our teams to look at the big picture and help Lendable grow. What we're looking for Experience in a product, analytical or commercial role within Tech, Finance or Management Consulting Bonus: Experience working in start-up/scale-up environment preferred but not required Bonus: Experience in credit cards, lending, or fintech is a plus, but not a requirement A bias for action: you move fast, get things done, and iterate quickly based on feedback Possess high attention to detail and a "sweat the small things" approach to delivering a high quality product to our customers Are data-driven: you are comfortable challenging assumptions or being challenged to ensure good decisions are supported by data. What you'll be working on Own and drive the strategy, execution, and growth of a vertical within our expanding cards business. Managing the delivery of our credit card proposition; define product roadmaps, break down complex problems into actionable steps, and prioritise ruthlessly based on impact. Champion data-driven decision-making, measuring outcomes, and iterating quickly based on learnings. Working alongside other Product Managers and an Engineering Team to define the product roadmap Testing and measuring the impact of new releases and experiments Liaising across teams (data science, Operations, developers etc.) to deliver new features and ideas Navigate a fast-paced, evolving fintech landscape, balancing innovation with compliance and risk management. Partnering with design to ensure our customers' needs are always at the heart of what we're building How you will contribute to the Product Team's objectives Autonomy; you are comfortable managing a product line Prioritising product features independently Creating new features based on discussions and requirements from the wider business Running standups and weekly planning sessions with the engineering team Being accountable for product delivery and the commercial impacts Collaborating with other business teams, allowing you to make many small decisions that impact features within the product Optimising developer time with an engineering mindset to maximise business impact Identifying bottlenecks early and working out the dependencies that may block the product development well ahead of time Problem solving; consistently breaking down complex business problems into bite sized chunks. Complex tasks don't intimidate you and you are able to break down a complex problem into parts Analysis; you have experience with numerical analysis - at least excel, ideally some SQL. We will teach you the tools (SQL), but you need to feel very comfortable with numbers. You have used data to drive real-world actions Communication and leadership skills; you can communicate clearly and succinctly, orally and in writing; you enjoy a lively discussion. You effortlessly adjust your communication to suit your audience, from business owners to engineers. You don't have a massive ego and you are happy to change your mind when presented with a good argument Collaboration; you have established close relationships with key stakeholders across data science, developers, compliance, customer service allowing you to quickly assemble cross functional teams for product delivery Working at speed; you make things happen. You are not afraid to roll up your sleeves and take responsibility for implementation and design decisions. You work at speed and enjoy a healthy dose of pressure Process management; a solid understanding of the software development life cycle and how product can support each stage Agility; not just Agile (Scrum or Kanban would be nice) but adaptability to thrive in an unstructured, fast-moving and constantly evolving high growth environment Interview process A Quick introduction call with someone from the Talent Team or Product Team A take-home exercise to complete in your own time + take-home debrief (via video) Final rounds: Cultural Interview with some wider team leads MD interview Head of Product / Group PM interview CPO Life at Lendable The opportunity to scale up one of the world's most successful fintech companies. Best-in-class compensation, including equity. You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas. Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday. We care for our Lendies' well-being both physically and mentally, so we offer coverage when it comes to private health insurance We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London Check out our blog!
Dec 10, 2025
Full time
About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world's leading fintech companies and are off to a strong start: One of the UK's newest unicorns with a team of just over 600 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers' hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting About the role We're looking for an experienced, strategic, and data-driven Senior Product Manager (PM) to join our Credit Card Product team. We launched our Credit Card in the UK in 2020 and in the US in 2024. We are now working on scaling our customer base exponentially. As a member of the Product team, you will play a key role in helping us achieve our ambitious goals. The Zable credit card is a Mobile App-first product targeted at the credit builder customer segment in the UK and the US. We give customers the power to build their credit rating over time while offering them a flexible line of credit that meets their spending needs sustainably. This role will cover all aspects of credit card product management, and you will be given the freedom to define new features and manage projects end to end, including: Shaping our mobile App experience to empower customers to manage their finances Optimising how we acquire new customers for speed and efficiency Improving our underwriting capabilities to support best-in-class credit decisions Building tools which maximise efficiency for our Customer Service and Fraud teams Finding new ways to support customers who may be experiencing financial difficulty PMs at Lendable work closely with teams such as Engineering, Credit, Growth and Operations to drive their product and take the business to the next level. It's your job to break down complex tasks into bite sized deliverables and prioritise projects according to their maximum impact. While high quality delivery is a key part of this role, we encourage all our teams to look at the big picture and help Lendable grow. What we're looking for Experience in a product, analytical or commercial role within Tech, Finance or Management Consulting Bonus: Experience working in start-up/scale-up environment preferred but not required Bonus: Experience in credit cards, lending, or fintech is a plus, but not a requirement A bias for action: you move fast, get things done, and iterate quickly based on feedback Possess high attention to detail and a "sweat the small things" approach to delivering a high quality product to our customers Are data-driven: you are comfortable challenging assumptions or being challenged to ensure good decisions are supported by data. What you'll be working on Own and drive the strategy, execution, and growth of a vertical within our expanding cards business. Managing the delivery of our credit card proposition; define product roadmaps, break down complex problems into actionable steps, and prioritise ruthlessly based on impact. Champion data-driven decision-making, measuring outcomes, and iterating quickly based on learnings. Working alongside other Product Managers and an Engineering Team to define the product roadmap Testing and measuring the impact of new releases and experiments Liaising across teams (data science, Operations, developers etc.) to deliver new features and ideas Navigate a fast-paced, evolving fintech landscape, balancing innovation with compliance and risk management. Partnering with design to ensure our customers' needs are always at the heart of what we're building How you will contribute to the Product Team's objectives Autonomy; you are comfortable managing a product line Prioritising product features independently Creating new features based on discussions and requirements from the wider business Running standups and weekly planning sessions with the engineering team Being accountable for product delivery and the commercial impacts Collaborating with other business teams, allowing you to make many small decisions that impact features within the product Optimising developer time with an engineering mindset to maximise business impact Identifying bottlenecks early and working out the dependencies that may block the product development well ahead of time Problem solving; consistently breaking down complex business problems into bite sized chunks. Complex tasks don't intimidate you and you are able to break down a complex problem into parts Analysis; you have experience with numerical analysis - at least excel, ideally some SQL. We will teach you the tools (SQL), but you need to feel very comfortable with numbers. You have used data to drive real-world actions Communication and leadership skills; you can communicate clearly and succinctly, orally and in writing; you enjoy a lively discussion. You effortlessly adjust your communication to suit your audience, from business owners to engineers. You don't have a massive ego and you are happy to change your mind when presented with a good argument Collaboration; you have established close relationships with key stakeholders across data science, developers, compliance, customer service allowing you to quickly assemble cross functional teams for product delivery Working at speed; you make things happen. You are not afraid to roll up your sleeves and take responsibility for implementation and design decisions. You work at speed and enjoy a healthy dose of pressure Process management; a solid understanding of the software development life cycle and how product can support each stage Agility; not just Agile (Scrum or Kanban would be nice) but adaptability to thrive in an unstructured, fast-moving and constantly evolving high growth environment Interview process A Quick introduction call with someone from the Talent Team or Product Team A take-home exercise to complete in your own time + take-home debrief (via video) Final rounds: Cultural Interview with some wider team leads MD interview Head of Product / Group PM interview CPO Life at Lendable The opportunity to scale up one of the world's most successful fintech companies. Best-in-class compensation, including equity. You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas. Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday. We care for our Lendies' well-being both physically and mentally, so we offer coverage when it comes to private health insurance We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London Check out our blog!
