Job Description Job Title: Claims Adjuster Job Location: London Reporting to: Head of Claims Department: Claims Management Department Key Responsibilities The candidate for this post will be required to show the ability to handle all aspects of claims from first notification through to final settlement after initial training on the company's products and system. The candidate will be responsible for the following: To respond to all new claims advices delegated for your handling in a timely fashion and to maintain a record of all such claims. This will include setting up files and to obtain supporting documentation to allow settlement of such claims. Where applicable the appointing of specialists from the panel used by the company which will include loss adjusters, engineers and solicitors. Respond to queries from Policyholders, Brokers and any other applicable party in the appropriate manner. Correspond with Policyholders and brokers to request supporting documentation for claims to enable a timely settlement whilst maintaining a commercial attitude towards settlement. Seek instruction from Departmental Manager where they may be points or queries of material interest to the underwriting department. Maintain a regular review of all working practices. Ensure all claim files are up to date and all correspondence saved within the departments e-filing system. Liaise with departmental manager and team members where there are material concerns. Attend all internal and external claims meetings where relevant to the individual. Where necessary liaise with Insurance industry bodies i.e. ABI, FOS. Liaise internally and provide back-up to other departments within the company relating to their areas of interest. Ensure at all times that the interest of the company is not prejudiced. The candidate may be required to attend to other matters as set by Management. Requirements Experienced claims practitioner with 5 years or more. Good understanding of predominantly property claims but any liability experience will be advantageous. Have a keen grasp of figures and be comfortable and confident when speaking with policyholders, brokers, loss adjusters and solicitors. Excellent interpersonal and communication skills. High level of attention to detail and high level of accuracy. Willingness to take responsibility and accountability. Good working knowledge of Microsoft products including Outlook, Excel, Word and PowerPoint. China Taiping Insurance (UK) Co Ltd 1
Apr 11, 2026
Full time
Job Description Job Title: Claims Adjuster Job Location: London Reporting to: Head of Claims Department: Claims Management Department Key Responsibilities The candidate for this post will be required to show the ability to handle all aspects of claims from first notification through to final settlement after initial training on the company's products and system. The candidate will be responsible for the following: To respond to all new claims advices delegated for your handling in a timely fashion and to maintain a record of all such claims. This will include setting up files and to obtain supporting documentation to allow settlement of such claims. Where applicable the appointing of specialists from the panel used by the company which will include loss adjusters, engineers and solicitors. Respond to queries from Policyholders, Brokers and any other applicable party in the appropriate manner. Correspond with Policyholders and brokers to request supporting documentation for claims to enable a timely settlement whilst maintaining a commercial attitude towards settlement. Seek instruction from Departmental Manager where they may be points or queries of material interest to the underwriting department. Maintain a regular review of all working practices. Ensure all claim files are up to date and all correspondence saved within the departments e-filing system. Liaise with departmental manager and team members where there are material concerns. Attend all internal and external claims meetings where relevant to the individual. Where necessary liaise with Insurance industry bodies i.e. ABI, FOS. Liaise internally and provide back-up to other departments within the company relating to their areas of interest. Ensure at all times that the interest of the company is not prejudiced. The candidate may be required to attend to other matters as set by Management. Requirements Experienced claims practitioner with 5 years or more. Good understanding of predominantly property claims but any liability experience will be advantageous. Have a keen grasp of figures and be comfortable and confident when speaking with policyholders, brokers, loss adjusters and solicitors. Excellent interpersonal and communication skills. High level of attention to detail and high level of accuracy. Willingness to take responsibility and accountability. Good working knowledge of Microsoft products including Outlook, Excel, Word and PowerPoint. China Taiping Insurance (UK) Co Ltd 1
The Lanes Group are the UK's largest independent provider of water and wastewater solutions and services, playing a vital role in always maintaining the seamless operations of the nation's water systems. Formed in 1992, our half a billion pound turnover ensures continued expansion for market share. With a 4000 plus staff and a resource pool that includes the most innovative fleet, plant, and equipment the market offers, we are the largest end to end drainage solution provider with depots strategically located across the UK from Aberdeen to Plymouth to provide round the clock coverage for customers and clients alike. Job Lead the development and improvement of the Works Management System Ensure systems are well designed and fit for purpose Support the implementation and rollout of new systems, including user readiness and training Manage system upgrades and migrations, ensuring data is accurate and secure Work with operational teams to understand requirements and deliver practical system solutions Deliver clear reporting and reliable data to support performance and decision making Improve how data is used to drive efficiency and better outcomes Reduce manual effort, duplication, and workarounds through better system use What you will get in return In joining the Lanes Group, the UK's largest independent provider, we are committed to fostering a workplace culture that prioritises the well being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity. This position is open to internal and external candidates. Any internal candidate currently employed within a division of the Lanes Group must complete an internal application form and submit it to recruitment. The Lanes Group plc comprises a range of established service providers and subsidiaries, which complement the specialist service of Lanes, by both work type and geography, increasing our overall capability, assets and offering to our customers. We are an equal opportunities employer and welcome applications from under represented members of the community. Strictly no agencies please.
Apr 11, 2026
Full time
The Lanes Group are the UK's largest independent provider of water and wastewater solutions and services, playing a vital role in always maintaining the seamless operations of the nation's water systems. Formed in 1992, our half a billion pound turnover ensures continued expansion for market share. With a 4000 plus staff and a resource pool that includes the most innovative fleet, plant, and equipment the market offers, we are the largest end to end drainage solution provider with depots strategically located across the UK from Aberdeen to Plymouth to provide round the clock coverage for customers and clients alike. Job Lead the development and improvement of the Works Management System Ensure systems are well designed and fit for purpose Support the implementation and rollout of new systems, including user readiness and training Manage system upgrades and migrations, ensuring data is accurate and secure Work with operational teams to understand requirements and deliver practical system solutions Deliver clear reporting and reliable data to support performance and decision making Improve how data is used to drive efficiency and better outcomes Reduce manual effort, duplication, and workarounds through better system use What you will get in return In joining the Lanes Group, the UK's largest independent provider, we are committed to fostering a workplace culture that prioritises the well being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity. This position is open to internal and external candidates. Any internal candidate currently employed within a division of the Lanes Group must complete an internal application form and submit it to recruitment. The Lanes Group plc comprises a range of established service providers and subsidiaries, which complement the specialist service of Lanes, by both work type and geography, increasing our overall capability, assets and offering to our customers. We are an equal opportunities employer and welcome applications from under represented members of the community. Strictly no agencies please.
Alexander Daniels are recruiting for a highly skilled Finance Manager to lead day to day finance operations across the organisation. This pivotal role ensures the smooth running of accounts payable, accounts receivable, and cashbook functions, while supporting the delivery of management accounts for subsidiaries and group consolidation. You will also act as the budget lead for allocated departmental budget holders. Key Responsibilities Oversee Accounts Payable and Accounts Receivable, ensuring accuracy and timeliness. Manage cashbook functions, ensuring daily and monthly bank reconciliations. Oversee invoice processing, payments, and collections. Prepare payroll journals and reconciliations, including payment of relevant taxes. Prepare P11Ds. Create monthly management accounts, including trial balance, balance sheet, P&L, aged debtors, and aged creditors for group subsidiaries, with variance analysis and commentary. Review and challenge balance sheet reconciliations for subsidiaries. Assist the Group Head of Finance with consolidated accounts. Partner with departmental budget holders to keep them informed and supported. Support reforecasting activities as required. Ensure intercompany reconciliations are completed and monitored. Prepare year end schedules, including review of provisions. Prepare recharges to associated entities. Ensure accuracy of financial reporting through effective review of your own work and that of the team. Develop and maintain financial procedures and manuals. Act as the first point of contact for the bank. Maintain bank mandates across the organisation and its subsidiaries. Support documentation of processes and implementation of internal controls. Supervise and mentor finance staff. Foster a culture of accountability and continuous improvement. Collaborate effectively with cross functional teams. Essential Professional qualification (ACCA, CIMA, or equivalent). Minimum 5 years' experience in finance operations or financial management. Strong understanding of financial reporting and budgeting. Proficiency with financial software and CRM systems. Proven experience leading and managing a team. Excellent communication skills and stakeholder engagement ability. Advanced skills in Word, Outlook, and Excel.
Apr 11, 2026
Full time
Alexander Daniels are recruiting for a highly skilled Finance Manager to lead day to day finance operations across the organisation. This pivotal role ensures the smooth running of accounts payable, accounts receivable, and cashbook functions, while supporting the delivery of management accounts for subsidiaries and group consolidation. You will also act as the budget lead for allocated departmental budget holders. Key Responsibilities Oversee Accounts Payable and Accounts Receivable, ensuring accuracy and timeliness. Manage cashbook functions, ensuring daily and monthly bank reconciliations. Oversee invoice processing, payments, and collections. Prepare payroll journals and reconciliations, including payment of relevant taxes. Prepare P11Ds. Create monthly management accounts, including trial balance, balance sheet, P&L, aged debtors, and aged creditors for group subsidiaries, with variance analysis and commentary. Review and challenge balance sheet reconciliations for subsidiaries. Assist the Group Head of Finance with consolidated accounts. Partner with departmental budget holders to keep them informed and supported. Support reforecasting activities as required. Ensure intercompany reconciliations are completed and monitored. Prepare year end schedules, including review of provisions. Prepare recharges to associated entities. Ensure accuracy of financial reporting through effective review of your own work and that of the team. Develop and maintain financial procedures and manuals. Act as the first point of contact for the bank. Maintain bank mandates across the organisation and its subsidiaries. Support documentation of processes and implementation of internal controls. Supervise and mentor finance staff. Foster a culture of accountability and continuous improvement. Collaborate effectively with cross functional teams. Essential Professional qualification (ACCA, CIMA, or equivalent). Minimum 5 years' experience in finance operations or financial management. Strong understanding of financial reporting and budgeting. Proficiency with financial software and CRM systems. Proven experience leading and managing a team. Excellent communication skills and stakeholder engagement ability. Advanced skills in Word, Outlook, and Excel.
Head of Finance - Education & Training (Fully Remote) Harper May is working with an education and training organisation that is looking for a Head of Finance to lead its finance function in a fully remote role. The business delivers across multiple programmes and is continuing to strengthen its financial management, reporting, and governance as it develops its offering and supports long-term sustainability. The Role Reporting to the senior leadership team, the Head of Finance will be responsible for the day-to-day leadership of the finance function, ensuring accurate reporting, effective planning, and strong financial control across the organisation. The role will suit someone who can combine hands-on financial management with the ability to provide clear insight and support decision-making in a multi-stakeholder environment. Key Responsibilities Lead the finance function and oversee daily financial operations Manage the monthly reporting cycle, ensuring timely and accurate financial information Prepare budgets and forecasts, working closely with budget holders across the organisation Monitor cash flow and support effective short- and medium-term financial planning Maintain robust financial controls and oversee balance sheet integrity Manage audit preparation, statutory accounts, and year-end processes Ensure compliance with relevant financial, funding, and reporting requirements Produce meaningful management information to support leadership decision-making Support contract, funding, and programme reporting where required Develop finance processes and improve reporting efficiency across the function Manage and support finance staff, promoting a high standard of delivery and accountability Candidate Profile ACA, ACCA, or CIMA qualified Experience leading finance within an education, training, not-for-profit, or service-led organisation Strong grounding in financial reporting, controls, and month-end processes Experience with budgeting, forecasting, and cash flow management Confident managing audits and statutory financial requirements Able to work closely with senior stakeholders and explain financial information clearly Experience of working with funded income, contracts, or grant-related reporting would be advantageous
Apr 11, 2026
Full time
Head of Finance - Education & Training (Fully Remote) Harper May is working with an education and training organisation that is looking for a Head of Finance to lead its finance function in a fully remote role. The business delivers across multiple programmes and is continuing to strengthen its financial management, reporting, and governance as it develops its offering and supports long-term sustainability. The Role Reporting to the senior leadership team, the Head of Finance will be responsible for the day-to-day leadership of the finance function, ensuring accurate reporting, effective planning, and strong financial control across the organisation. The role will suit someone who can combine hands-on financial management with the ability to provide clear insight and support decision-making in a multi-stakeholder environment. Key Responsibilities Lead the finance function and oversee daily financial operations Manage the monthly reporting cycle, ensuring timely and accurate financial information Prepare budgets and forecasts, working closely with budget holders across the organisation Monitor cash flow and support effective short- and medium-term financial planning Maintain robust financial controls and oversee balance sheet integrity Manage audit preparation, statutory accounts, and year-end processes Ensure compliance with relevant financial, funding, and reporting requirements Produce meaningful management information to support leadership decision-making Support contract, funding, and programme reporting where required Develop finance processes and improve reporting efficiency across the function Manage and support finance staff, promoting a high standard of delivery and accountability Candidate Profile ACA, ACCA, or CIMA qualified Experience leading finance within an education, training, not-for-profit, or service-led organisation Strong grounding in financial reporting, controls, and month-end processes Experience with budgeting, forecasting, and cash flow management Confident managing audits and statutory financial requirements Able to work closely with senior stakeholders and explain financial information clearly Experience of working with funded income, contracts, or grant-related reporting would be advantageous
Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience , you'll receive: A market-competitive base salary of £41,600 (inclusive of London Weighting Allowance, if applicable) and a realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. What you'll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience • A customer-focused approach • A full UK driving licence As a Roadside Technician within our Patrol division, you'll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it's a flat battery, tyre change, or complex fault-finding, you'll provide quick, confident solutions and reassurance when our members need it most. You'll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We'll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that's rewarding, fast-paced, and full of variety - this is it. No CV required when you apply - it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you'll get benefits that go the extra mile: Strong base pay - £41,600 (inclusive of LWA) and realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates Share in our success - Join our colleague share scheme for free to benefit from the future growth of the business Free RAC Ultimate breakdown cover - From your very first day Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax Generous holidays - 23 days plus bank holidays (rising to 25 with service) Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits) Wellbeing support - 24/7 confidential support helpline for you and your family Exclusive discounts - Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here's what we're after: You're more than a mechanic. You're a problem solver, a people person, and a proud ambassador for the RAC. Whether you're on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it's fault diagnostics, the next it's a flat tyre or battery - no two jobs are the same. You'll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You'll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.
Apr 11, 2026
Full time
Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience , you'll receive: A market-competitive base salary of £41,600 (inclusive of London Weighting Allowance, if applicable) and a realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. What you'll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience • A customer-focused approach • A full UK driving licence As a Roadside Technician within our Patrol division, you'll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it's a flat battery, tyre change, or complex fault-finding, you'll provide quick, confident solutions and reassurance when our members need it most. You'll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We'll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that's rewarding, fast-paced, and full of variety - this is it. No CV required when you apply - it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you'll get benefits that go the extra mile: Strong base pay - £41,600 (inclusive of LWA) and realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates Share in our success - Join our colleague share scheme for free to benefit from the future growth of the business Free RAC Ultimate breakdown cover - From your very first day Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax Generous holidays - 23 days plus bank holidays (rising to 25 with service) Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits) Wellbeing support - 24/7 confidential support helpline for you and your family Exclusive discounts - Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here's what we're after: You're more than a mechanic. You're a problem solver, a people person, and a proud ambassador for the RAC. Whether you're on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it's fault diagnostics, the next it's a flat tyre or battery - no two jobs are the same. You'll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You'll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.
Growing Retail Organisation seeking Senior Licensing Manager- London. My Client is a fast growing retailer with unique relationships with some of the world's leading licensors. They are now looking for a Senior Licensing Manager with experience of both building existing and new relationships. Joining this small but dynamic team,the ideal candidate will have a strong commercial understanding, extensive knowledge of licensing agreements and intellectual property management, and a proven ability to align brands with retailers' strategic objectives and marketing campaigns. This role will be instrumental in driving brand growth through innovative licensing strategies and managing key brand IPs and partnerships in a competitive marketplace. My Client offers a very competive salary of 60- 80,000 (dependent on experience), excellent benefits including flexible hour working, hybrid working, and substantial ancillary benefits. Role & Responsibilities IP & Brand Portfolio : Oversee the brand portfolio, ensuring products meet brand guidelines and licensing agreements. Opportunity Identification : Use commercial insight to identify new opportunities, expand brand reach, and tap into new markets. Sales Support : Develop sales packs to ensure the sales team can effectively promote and sell brands. Campaign & Toolkits : Work with marketing to create campaigns and brand toolkits that support retailer objectives. Market Analysis : Monitor trends and competitor activities to adjust strategies and uncover growth opportunities. Performance Monitoring : Track and report on licensing success, ensuring revenue targets and partnership goals are met. Risk Management : Ensure compliance with legal and brand integrity standards, proactively mitigating risks in agreements. Licensing & Brand Strategy : Develop and execute licensing strategies along with Head of Licensing that drive revenue and market expansion while aligning with retailer goals. Retail Alignment : Collaborate with marketing to ensure brand messaging and campaigns comply but support retail objectives and partnership opportunities. Contract Negotiation : Manage licensing agreements, balancing commercial interests with brand integrity for long-term profitability. Essential Skills & Experience 7+ years in licensing, marketing or product development, with expertise in brand alignment and retailer objectives. Proven experience managing brand IPs and licensing partnerships. Bachelor's degree in Business, Marketing, or a related field. Strong negotiation, contract management, and commercial skills. Deep knowledge of brand management, licensing frameworks and product development. Entrepreneurial mindset with a focus on identifying new opportunities. Ability to thrive in a fast-paced, cross-functional environment. Strong leadership and team mentoring skills. Excellent analytical, organisational, and communication skills. Desirable Skills & Experience: Strong network in entertainment, retail, and loyalty industries. Ability to translate brand and legal info into business strategies. Results-driven focused on sales and brand growth. Experienced in managing product approval workflows with licensors This is an exceptional opportunity to join this leading brand - please submit your CV via the link below or contact Ian Gerstein for more information.
Apr 11, 2026
Full time
Growing Retail Organisation seeking Senior Licensing Manager- London. My Client is a fast growing retailer with unique relationships with some of the world's leading licensors. They are now looking for a Senior Licensing Manager with experience of both building existing and new relationships. Joining this small but dynamic team,the ideal candidate will have a strong commercial understanding, extensive knowledge of licensing agreements and intellectual property management, and a proven ability to align brands with retailers' strategic objectives and marketing campaigns. This role will be instrumental in driving brand growth through innovative licensing strategies and managing key brand IPs and partnerships in a competitive marketplace. My Client offers a very competive salary of 60- 80,000 (dependent on experience), excellent benefits including flexible hour working, hybrid working, and substantial ancillary benefits. Role & Responsibilities IP & Brand Portfolio : Oversee the brand portfolio, ensuring products meet brand guidelines and licensing agreements. Opportunity Identification : Use commercial insight to identify new opportunities, expand brand reach, and tap into new markets. Sales Support : Develop sales packs to ensure the sales team can effectively promote and sell brands. Campaign & Toolkits : Work with marketing to create campaigns and brand toolkits that support retailer objectives. Market Analysis : Monitor trends and competitor activities to adjust strategies and uncover growth opportunities. Performance Monitoring : Track and report on licensing success, ensuring revenue targets and partnership goals are met. Risk Management : Ensure compliance with legal and brand integrity standards, proactively mitigating risks in agreements. Licensing & Brand Strategy : Develop and execute licensing strategies along with Head of Licensing that drive revenue and market expansion while aligning with retailer goals. Retail Alignment : Collaborate with marketing to ensure brand messaging and campaigns comply but support retail objectives and partnership opportunities. Contract Negotiation : Manage licensing agreements, balancing commercial interests with brand integrity for long-term profitability. Essential Skills & Experience 7+ years in licensing, marketing or product development, with expertise in brand alignment and retailer objectives. Proven experience managing brand IPs and licensing partnerships. Bachelor's degree in Business, Marketing, or a related field. Strong negotiation, contract management, and commercial skills. Deep knowledge of brand management, licensing frameworks and product development. Entrepreneurial mindset with a focus on identifying new opportunities. Ability to thrive in a fast-paced, cross-functional environment. Strong leadership and team mentoring skills. Excellent analytical, organisational, and communication skills. Desirable Skills & Experience: Strong network in entertainment, retail, and loyalty industries. Ability to translate brand and legal info into business strategies. Results-driven focused on sales and brand growth. Experienced in managing product approval workflows with licensors This is an exceptional opportunity to join this leading brand - please submit your CV via the link below or contact Ian Gerstein for more information.
Head of Transaction and Fraud Monitoring Since launching in 2018, DNA Payments has become one of the UK's largest independent, fully integrated omnichannel payments providers. We enable businesses of all sizes to seamlessly accept payments, from cutting edge POS systems to powerful payment gateway, e commerce and in app solutions. Recognised by Beauhurst as one of the UK's top 50 fintech innovators, we're reshaping the payments landscape with technology that makes transactions simpler, faster, and more secure. Backed by £100 million in private equity funding from Alchemy, we process £1.2 + billion in payments every month for over 60,000 merchants across the UK and Europe. With a growing team of 375 specialists operating from our London HQ and regional offices in Hull, Nottingham, and Kazakhstan, we're scaling rapidly. Join us on our journey to redefine the future of payments. Role Summary The Head of Transaction & Fraud Monitoring is responsible for designing, leading, and continuously improving the firm's transaction monitoring and fraud risk framework across acquiring activities. This role provides strategic and operational leadership over fraud, AML/CTF transaction monitoring, sanctions screening, and scheme driven monitoring requirements, ensuring the business remains compliant, resilient, and scalable while protecting customers and the firm from financial crime and fraud losses. The role acts as a subject matter expert, a senior decision maker, and a key interface with regulators, card schemes, auditors, and senior management. Reporting into: Janannee Harroo Working hours: 37.5 Working location: London Key Responsibilities Own the end to end governance of transaction monitoring alerts, investigations, decision making, and outcomes, ensuring consistency and defensibility. Define and maintain clear escalation frameworks, decision thresholds, and approval authorities for high risk cases, merchant actions, and terminations. Lead periodic effectiveness testing and validation of monitoring rules, scenarios, and controls, including post incident reviews and thematic analysis. Develop and maintain fraud and financial crime typologies relevant to acquiring, including card not present, MOTO, account takeover, and merchant fraud risks. Partner with Technology and Data teams to enhance data quality, automation, and analytics capability within monitoring systems. Support new product launches, sector expansion, and high risk MCC onboarding by providing transaction monitoring and fraud risk input. Ensure timely and accurate scheme, regulatory, and law enforcement reporting relating to fraud and transaction monitoring activity. Establish and monitor key performance and risk indicators (KPIs/KRIs) for transaction monitoring effectiveness and team performance. Ensure the function is audit ready and aligned with FCA, PSD2, AMLD, and JMLSG requirements. Drive remediation activity arising from audits, scheme findings, incidents, or regulatory feedback, ensuring sustainable control uplift. Act as a senior escalation point for complex, high impact fraud and financial crime cases and lead, coach, and develop a high performing transaction monitoring and fraud team. Contribute to enterprise wide risk assessments, operational resilience planning, and scenario testing where transaction monitoring is a key control. Provide leadership, training, and development to monitoring analysts, embedding a strong compliance culture. Maintain strong relationships with external vendors, schemes, and partners supporting monitoring capabilities. About You Skills and Experience Essential Skills & Knowledge Strong understanding of AML, CTF, sanctions, and fraud typologies in card acquiring and payments. In depth knowledge of transaction monitoring systems, rules calibration, and alert management processes. Familiarity with FCA, PSD2, AMLD, JMLSG requirements and Visa/Mastercard scheme rules. Proven ability to design and deliver effective management information (MI) and risk reporting. Excellent stakeholder management and communication skills, including with regulators and auditors. Experience Significant experience in financial crime compliance, fraud risk, or transaction monitoring, preferably in an acquiring or payments firm. Track record of leading and developing teams in a regulated financial services environment. Experience engaging with card schemes, regulators, and external auditors. Demonstrable success in optimising monitoring models and driving operational improvements. Exposure to merchant risk management and cross functional collaboration (e.g. underwriting, credit risk). Personal Attributes Strong analytical and problem solving skills with attention to detail. Clear communicator able to translate technical issues into business language. Leadership style that builds capability, motivates teams, and embeds a strong compliance culture. Resilient and adaptable, able to manage multiple priorities in a fast paced environment. What's in it for you? 25 days holiday per year Private Medical Life Assurance Ride to work Access to self learning platform Bookboon Income Protection Workplace Pension Employee Assistance Programme Educate, Discover & Inspire At DNA Payments, we put our values into action through real initiatives. From our dedicated in house Sales and Operations training programmes that support career development, to DNA Day where we come together to celebrate our people and culture, we're committed to investing in our teams. We're also proud to support wider community initiatives, such as attending Hull Pride, reflecting our dedication to equality, inclusion, and celebrating diversity.
Apr 11, 2026
Full time
Head of Transaction and Fraud Monitoring Since launching in 2018, DNA Payments has become one of the UK's largest independent, fully integrated omnichannel payments providers. We enable businesses of all sizes to seamlessly accept payments, from cutting edge POS systems to powerful payment gateway, e commerce and in app solutions. Recognised by Beauhurst as one of the UK's top 50 fintech innovators, we're reshaping the payments landscape with technology that makes transactions simpler, faster, and more secure. Backed by £100 million in private equity funding from Alchemy, we process £1.2 + billion in payments every month for over 60,000 merchants across the UK and Europe. With a growing team of 375 specialists operating from our London HQ and regional offices in Hull, Nottingham, and Kazakhstan, we're scaling rapidly. Join us on our journey to redefine the future of payments. Role Summary The Head of Transaction & Fraud Monitoring is responsible for designing, leading, and continuously improving the firm's transaction monitoring and fraud risk framework across acquiring activities. This role provides strategic and operational leadership over fraud, AML/CTF transaction monitoring, sanctions screening, and scheme driven monitoring requirements, ensuring the business remains compliant, resilient, and scalable while protecting customers and the firm from financial crime and fraud losses. The role acts as a subject matter expert, a senior decision maker, and a key interface with regulators, card schemes, auditors, and senior management. Reporting into: Janannee Harroo Working hours: 37.5 Working location: London Key Responsibilities Own the end to end governance of transaction monitoring alerts, investigations, decision making, and outcomes, ensuring consistency and defensibility. Define and maintain clear escalation frameworks, decision thresholds, and approval authorities for high risk cases, merchant actions, and terminations. Lead periodic effectiveness testing and validation of monitoring rules, scenarios, and controls, including post incident reviews and thematic analysis. Develop and maintain fraud and financial crime typologies relevant to acquiring, including card not present, MOTO, account takeover, and merchant fraud risks. Partner with Technology and Data teams to enhance data quality, automation, and analytics capability within monitoring systems. Support new product launches, sector expansion, and high risk MCC onboarding by providing transaction monitoring and fraud risk input. Ensure timely and accurate scheme, regulatory, and law enforcement reporting relating to fraud and transaction monitoring activity. Establish and monitor key performance and risk indicators (KPIs/KRIs) for transaction monitoring effectiveness and team performance. Ensure the function is audit ready and aligned with FCA, PSD2, AMLD, and JMLSG requirements. Drive remediation activity arising from audits, scheme findings, incidents, or regulatory feedback, ensuring sustainable control uplift. Act as a senior escalation point for complex, high impact fraud and financial crime cases and lead, coach, and develop a high performing transaction monitoring and fraud team. Contribute to enterprise wide risk assessments, operational resilience planning, and scenario testing where transaction monitoring is a key control. Provide leadership, training, and development to monitoring analysts, embedding a strong compliance culture. Maintain strong relationships with external vendors, schemes, and partners supporting monitoring capabilities. About You Skills and Experience Essential Skills & Knowledge Strong understanding of AML, CTF, sanctions, and fraud typologies in card acquiring and payments. In depth knowledge of transaction monitoring systems, rules calibration, and alert management processes. Familiarity with FCA, PSD2, AMLD, JMLSG requirements and Visa/Mastercard scheme rules. Proven ability to design and deliver effective management information (MI) and risk reporting. Excellent stakeholder management and communication skills, including with regulators and auditors. Experience Significant experience in financial crime compliance, fraud risk, or transaction monitoring, preferably in an acquiring or payments firm. Track record of leading and developing teams in a regulated financial services environment. Experience engaging with card schemes, regulators, and external auditors. Demonstrable success in optimising monitoring models and driving operational improvements. Exposure to merchant risk management and cross functional collaboration (e.g. underwriting, credit risk). Personal Attributes Strong analytical and problem solving skills with attention to detail. Clear communicator able to translate technical issues into business language. Leadership style that builds capability, motivates teams, and embeds a strong compliance culture. Resilient and adaptable, able to manage multiple priorities in a fast paced environment. What's in it for you? 25 days holiday per year Private Medical Life Assurance Ride to work Access to self learning platform Bookboon Income Protection Workplace Pension Employee Assistance Programme Educate, Discover & Inspire At DNA Payments, we put our values into action through real initiatives. From our dedicated in house Sales and Operations training programmes that support career development, to DNA Day where we come together to celebrate our people and culture, we're committed to investing in our teams. We're also proud to support wider community initiatives, such as attending Hull Pride, reflecting our dedication to equality, inclusion, and celebrating diversity.
Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience , you'll receive: A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. What you'll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience • A customer-focused approach • A full UK driving licence As a Roadside Technician within our Patrol division, you'll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it's a flat battery, tyre change, or complex fault-finding, you'll provide quick, confident solutions and reassurance when our members need it most. You'll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We'll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that's rewarding, fast-paced, and full of variety - this is it. No CV required when you apply - it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you'll get benefits that go the extra mile: Strong base pay - £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates Share in our success - Join our colleague share scheme for free to benefit from the future growth of the business Free RAC Ultimate breakdown cover - From your very first day Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax Generous holidays - 23 days plus bank holidays (rising to 25 with service) Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits) Wellbeing support - 24/7 confidential support helpline for you and your family Exclusive discounts - Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here's what we're after: You're more than a mechanic. You're a problem solver, a people person, and a proud ambassador for the RAC. Whether you're on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it's fault diagnostics, the next it's a flat tyre or battery - no two jobs are the same. You'll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You'll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.
Apr 11, 2026
Full time
Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience , you'll receive: A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. What you'll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience • A customer-focused approach • A full UK driving licence As a Roadside Technician within our Patrol division, you'll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it's a flat battery, tyre change, or complex fault-finding, you'll provide quick, confident solutions and reassurance when our members need it most. You'll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We'll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that's rewarding, fast-paced, and full of variety - this is it. No CV required when you apply - it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you'll get benefits that go the extra mile: Strong base pay - £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates Share in our success - Join our colleague share scheme for free to benefit from the future growth of the business Free RAC Ultimate breakdown cover - From your very first day Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax Generous holidays - 23 days plus bank holidays (rising to 25 with service) Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits) Wellbeing support - 24/7 confidential support helpline for you and your family Exclusive discounts - Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here's what we're after: You're more than a mechanic. You're a problem solver, a people person, and a proud ambassador for the RAC. Whether you're on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it's fault diagnostics, the next it's a flat tyre or battery - no two jobs are the same. You'll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You'll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.
Customer Success Team Member Oakham, Rutland (with hybrid working - one day per week from home) About Us Committed to delivering the very best, Firechief Global is a family owned business that provides leading fire safety equipment for commercial and domestic premises. We have a vision of a world where people can live and work free from the fear of fire. As the UK's fastest growing fire safety brand, every product we supply fits with our ethos of quality, reliability, and high performance, with Firechief products carrying a range of accreditations such as the BSI Kitemark, LPCB approval, MED certification, CE mark, and UKCA. Operating from our Head Office in Rutland and Global Distribution Centre in Birmingham, we work with an extensive network of distributors, customers, industry contacts, and specialists, and hold stock of up to half a million products at any one time, available for immediate dispatch. The Benefits Salary of up to £30,000 per annum DOE 23 days' holiday rising to 25 days after 3 years' service plus bank holidays Private healthcare contribution Salary sacrifice EV scheme Cycle to Work Scheme Free parking Charity volunteer day Off site team building events This is a fantastic opportunity for you to bring your exceptional skills to our fast growing organisation. We will support you in developing strong technical knowledge, while giving you a front row seat to how a fast growing business operates. Alongside this, you'll sharpen your commercial and customer success skills, providing a solid platform for progression as we continue to expand. Plus, with hybrid working, wellbeing focused support and recognition that reflects contribution, we're a close knit, people first organisation that supports balance between professional and personal life. So, if you're looking for a role where your contribution matters and you can grow your career, then apply today! The Role As a Customer Success Team Member, you will support the smooth day to day delivery of our customer orders and enquiries, ensuring customers receive a fast, friendly and professional service. Working as part of a close knit team, you'll process orders and requests accurately and provide technical guidance where needed. You'll be building positive relationships with both new and existing customers. You'll support key accounts, engage prospects with the product range, and play an important role in driving retention by managing expectations around delivery, stock availability and ongoing service. Additionally, you will: Process and manage enquiries, orders and quotations using our CRM Liaise with the warehouse team to ensure orders are fulfilled accurately and on time Track deliveries and provide accurate ETAs and proof of delivery Support sales activity through follow ups, upsell and cross sell opportunities Maintain accurate customer records About You To be considered as a Customer Success Team Member, you will need: Previous experience in a similar role or a co ordinator position Outstanding telephone relationship building skills Good written communication skills Strong time management and organisational skills Other organisations may call this role Customer Service Assistant, Customer Service Representative, Customer Service Co ordinator, Customer Care Administrator, or Customer Support Co ordinator. Webrecruit and Firechief Global are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to build lasting skills and shape your future as a Customer Success Team Member, please apply via the button shown. All recruitment is strictly handled directly, and as such, we kindly request that recruitment agencies do not get in contact.
Apr 11, 2026
Full time
Customer Success Team Member Oakham, Rutland (with hybrid working - one day per week from home) About Us Committed to delivering the very best, Firechief Global is a family owned business that provides leading fire safety equipment for commercial and domestic premises. We have a vision of a world where people can live and work free from the fear of fire. As the UK's fastest growing fire safety brand, every product we supply fits with our ethos of quality, reliability, and high performance, with Firechief products carrying a range of accreditations such as the BSI Kitemark, LPCB approval, MED certification, CE mark, and UKCA. Operating from our Head Office in Rutland and Global Distribution Centre in Birmingham, we work with an extensive network of distributors, customers, industry contacts, and specialists, and hold stock of up to half a million products at any one time, available for immediate dispatch. The Benefits Salary of up to £30,000 per annum DOE 23 days' holiday rising to 25 days after 3 years' service plus bank holidays Private healthcare contribution Salary sacrifice EV scheme Cycle to Work Scheme Free parking Charity volunteer day Off site team building events This is a fantastic opportunity for you to bring your exceptional skills to our fast growing organisation. We will support you in developing strong technical knowledge, while giving you a front row seat to how a fast growing business operates. Alongside this, you'll sharpen your commercial and customer success skills, providing a solid platform for progression as we continue to expand. Plus, with hybrid working, wellbeing focused support and recognition that reflects contribution, we're a close knit, people first organisation that supports balance between professional and personal life. So, if you're looking for a role where your contribution matters and you can grow your career, then apply today! The Role As a Customer Success Team Member, you will support the smooth day to day delivery of our customer orders and enquiries, ensuring customers receive a fast, friendly and professional service. Working as part of a close knit team, you'll process orders and requests accurately and provide technical guidance where needed. You'll be building positive relationships with both new and existing customers. You'll support key accounts, engage prospects with the product range, and play an important role in driving retention by managing expectations around delivery, stock availability and ongoing service. Additionally, you will: Process and manage enquiries, orders and quotations using our CRM Liaise with the warehouse team to ensure orders are fulfilled accurately and on time Track deliveries and provide accurate ETAs and proof of delivery Support sales activity through follow ups, upsell and cross sell opportunities Maintain accurate customer records About You To be considered as a Customer Success Team Member, you will need: Previous experience in a similar role or a co ordinator position Outstanding telephone relationship building skills Good written communication skills Strong time management and organisational skills Other organisations may call this role Customer Service Assistant, Customer Service Representative, Customer Service Co ordinator, Customer Care Administrator, or Customer Support Co ordinator. Webrecruit and Firechief Global are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to build lasting skills and shape your future as a Customer Success Team Member, please apply via the button shown. All recruitment is strictly handled directly, and as such, we kindly request that recruitment agencies do not get in contact.
Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience , you'll receive: A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. What you'll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience • A customer-focused approach • A full UK driving licence As a Roadside Technician within our Patrol division, you'll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it's a flat battery, tyre change, or complex fault-finding, you'll provide quick, confident solutions and reassurance when our members need it most. You'll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We'll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that's rewarding, fast-paced, and full of variety - this is it. No CV required when you apply - it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you'll get benefits that go the extra mile: Strong base pay - £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates Share in our success - Join our colleague share scheme for free to benefit from the future growth of the business Free RAC Ultimate breakdown cover - From your very first day Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax Generous holidays - 23 days plus bank holidays (rising to 25 with service) Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits) Wellbeing support - 24/7 confidential support helpline for you and your family Exclusive discounts - Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here's what we're after: You're more than a mechanic. You're a problem solver, a people person, and a proud ambassador for the RAC. Whether you're on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it's fault diagnostics, the next it's a flat tyre or battery - no two jobs are the same. You'll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You'll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.
Apr 11, 2026
Full time
Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience , you'll receive: A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. What you'll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience • A customer-focused approach • A full UK driving licence As a Roadside Technician within our Patrol division, you'll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it's a flat battery, tyre change, or complex fault-finding, you'll provide quick, confident solutions and reassurance when our members need it most. You'll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We'll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that's rewarding, fast-paced, and full of variety - this is it. No CV required when you apply - it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you'll get benefits that go the extra mile: Strong base pay - £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates Share in our success - Join our colleague share scheme for free to benefit from the future growth of the business Free RAC Ultimate breakdown cover - From your very first day Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax Generous holidays - 23 days plus bank holidays (rising to 25 with service) Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits) Wellbeing support - 24/7 confidential support helpline for you and your family Exclusive discounts - Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here's what we're after: You're more than a mechanic. You're a problem solver, a people person, and a proud ambassador for the RAC. Whether you're on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it's fault diagnostics, the next it's a flat tyre or battery - no two jobs are the same. You'll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You'll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.
Salary: £20,906.67 Shift Pattern 1: 4 on - 4 off, 7pm - 3am (28 Hours per week) Shift Pattern 2: Thursday - Sunday, 8pm - 4am (28 Hours per week) Shift Pattern 3: 4 on - 4 off, 10pm - 6am (28 Hours per week) Job Role: This is an exciting opportunity to join an energetic team focusing on top quality service and support for our clients and radiologists. In this role you will be acting as Medica's primary point of contact as a part of the Service Delivery NightHawk team, working in a fast-paced environment. Nighthawk Call Operator key responsibilities: Communicating professionally and effectively with radiographers, reporters and referrers Monitoring notification systems and tools, taking action based upon observations Support the team leader in safeguarding reporting resource Participate in regular individual and team development meetings Work closely with the technical team to resolve reporting workflow issues Understand and take ownership of shift specific tasks and assist team members when needed To diffuse and when required, diffuse client complaints through appropriate channels Document all shift related information including summaries and breached exams Adhering to and maintaining knowledge of Medica accreditation standards Who we are: Medica is the UK's largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 170 Head Office staff and the company still focusing on growing, there has never been a better time to get involved. We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce. We celebrate difference and encourage everyone to be themselves at work. Join us today Requirements: Experience of working in an office environment Good knowledge of office-based systems Customer Service experience Strong written and verbal communication skills Strong administration skills and IT literacy Comfortable working in a fast-paced office environment High level of accuracy and attention to detail Core benefits for you: Flexible and hybrid working ️ A company culture that promotes work life balance Commitment from employers to continued learning and development Access to Employee Assistance Programme Annual bonus Enhanced holiday allowance + bank holidays ️ Group life assurance Pension Social events Sick pay Cycle to work scheme Access to free and regular personal development & wellbeing events We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns. More information about Medica and the work we do can be found here - We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.
Apr 11, 2026
Full time
Salary: £20,906.67 Shift Pattern 1: 4 on - 4 off, 7pm - 3am (28 Hours per week) Shift Pattern 2: Thursday - Sunday, 8pm - 4am (28 Hours per week) Shift Pattern 3: 4 on - 4 off, 10pm - 6am (28 Hours per week) Job Role: This is an exciting opportunity to join an energetic team focusing on top quality service and support for our clients and radiologists. In this role you will be acting as Medica's primary point of contact as a part of the Service Delivery NightHawk team, working in a fast-paced environment. Nighthawk Call Operator key responsibilities: Communicating professionally and effectively with radiographers, reporters and referrers Monitoring notification systems and tools, taking action based upon observations Support the team leader in safeguarding reporting resource Participate in regular individual and team development meetings Work closely with the technical team to resolve reporting workflow issues Understand and take ownership of shift specific tasks and assist team members when needed To diffuse and when required, diffuse client complaints through appropriate channels Document all shift related information including summaries and breached exams Adhering to and maintaining knowledge of Medica accreditation standards Who we are: Medica is the UK's largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 170 Head Office staff and the company still focusing on growing, there has never been a better time to get involved. We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce. We celebrate difference and encourage everyone to be themselves at work. Join us today Requirements: Experience of working in an office environment Good knowledge of office-based systems Customer Service experience Strong written and verbal communication skills Strong administration skills and IT literacy Comfortable working in a fast-paced office environment High level of accuracy and attention to detail Core benefits for you: Flexible and hybrid working ️ A company culture that promotes work life balance Commitment from employers to continued learning and development Access to Employee Assistance Programme Annual bonus Enhanced holiday allowance + bank holidays ️ Group life assurance Pension Social events Sick pay Cycle to work scheme Access to free and regular personal development & wellbeing events We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns. More information about Medica and the work we do can be found here - We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.
Who are we? A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era. Our universe is made up of award-winning business arms Brave Bison, Engage, SocialChain and MTM. And we're underpinned by leading marketing training practice, MiniMBA, as well as our very own social-first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok. We're a global collective who live and breathe digital, working with some of the boldest brands in the world to capitalise on the complexity that defines the modern marketing landscape. Our mission New platforms, new behaviours, new audiences, new trends, new technologies, new regulations-our clients' worlds get more complex daily. Their agency partnerships shouldn't. It's our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them. That's why we make it our mission to capitalise on complexity for our clients-across consultancy, capability and execution-by crafting dynamic digital solutions that outpace tomorrow's challenges. Our values Bold Curiosity We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients' worlds and are always hungry to learn more about them, our specialisms and each other. Connected Clarity We are focused in our collaboration - joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple. Positive Encouragement We want to make working with us the best part of someone's day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs. Constant Impact We believe in outcomes over outputs. We're goal orientated, results driven and data led. We show up with passion every day. And we're always honing our craft. About Brave Bison Performance With over 20 years experience growing our clients' businesses through digital media, we help brands leverage the right data, right partners and right tech to capitalise on complexity and supercharge their online growth. By going deep into our clients' world, investing their budget where it will work the hardest and ensuring that we only win when they win, we stand for braver digital in a world of opportunity. Role Overview Brave Bison Performance & Commerce is looking for a Performance Media Director to lead the strategy, planning, and activation for one of our flagship global accounts: New Balance. This is a high visibility, high impact role for someone who lives and breathes performance media, understands how modern consumers actually behave, and can translate that into cross channel strategies that punch above weight. You'll bring depth in Paid Search, Paid Social, and Programmatic Display, paired with a test and learn mindset and a passion for building future fit performance ecosystems. You'll sit at the heart of one of the fastest growing agency groups in the UK, partnering directly with senior New Balance stakeholders and leading a team of talented specialists across channels and markets. You'll also play an active role in shaping Brave Bison's paid media proposition - contributing to new business, thought leadership and the agency's wider growth. If you love solving complex performance problems and pushing brands forward through digital excellence, this role is for you. Key Responsibilities 1. Lead Performance Strategy for New Balance Own the vision and execution of EMEA and regional performance media strategy across Paid Search, Paid Social, Display, and emerging channels. Partner closely with New Balance stakeholders to shape seasonal plans, commercial responses, product launch frameworks, and full funnel thinking. Translate brand moments, athlete partnerships, and product priorities into data driven, audience first media plans that drive measurable outcomes. 2. Cross Channel Planning & Innovation Build performance frameworks that link new audiences through traffic focused campaigns with lower funnel conversion and retention. Create integrated planning approaches that combine media, creative, retail, and commerce signals. Stay ahead of platform innovation and bring Brave Bison level energy to identifying new opportunities, formats, partnerships, and betas. Champion AI adoption across the department - identifying where automation, predictive tooling, and AI enabled optimisation can meaningfully improve performance and efficiency. 3. Paid Search, Social & Display Excellence Provide senior technical leadership across Google Ads, SA360, Microsoft, Meta, TikTok, YouTube, DV360, and other key platforms. Ensure world class campaign architecture, optimisation routines, automation strategies, and measurement frameworks. Partner with analytics and creative teams to continually improve performance through audience segmentation, dynamic creative, and predictive modelling. 4. Senior Client Leadership Act as the primary performance partner for New Balance across EMEA and key regional teams - seen as a genuine extension of their senior marketing leadership. Lead strategic presentations, quarterly business reviews, performance deep dives, and annual planning cycles. Deliver clear, story driven insights that cut through complexity and focus on commercial impact - with a particular emphasis on ROI storytelling that connects media activity to business outcomes. Proactively unlock new opportunities to strengthen New Balance's performance engines across EMEA. Balance assertiveness and diplomacy to constructively challenge client thinking where needed, driving better outcomes through structured problem solving and well evidenced recommendations. 5. Team Leadership & Development Lead, inspire, and challenge a multidisciplinary team of search, social, and programmatic experts. Foster a culture built on curiosity, innovation, experimentation, and operational excellence. Support learning pathways, certifications, platform training, and ongoing career development. Drive a growth mindset across the team - modelling resilience, encouraging proactive development, and holding yourself and others accountable for continuous improvement. 6. Measurement, Insight & Performance Growth Elevate measurement frameworks that integrate platform data, attribution, incrementality testing, and business outcomes. Work closely with analytics to build dashboards, reporting suites, and predictive tools. Champion test and learn programmes across markets, continually raising the performance bar. Own portfolio level forecasting and oversee QA frameworks to ensure budgets, pacing, and quality standards are consistently airtight across all markets. 7. Business Development & Thought Leadership Contribute to Brave Bison's paid media new business strategy - supporting pitches, crafting compelling narratives, and coordinating cross functional input to help win work. Represent the agency externally through thought leadership, industry events, and marketing activity that reinforces Brave Bison's performance credentials. Skills & Experience Required Essential 7-10+ years' experience in performance media with deep specialism in Paid Search, Paid Social, and Programmatic Display. Proven track record leading large or global e commerce or retail accounts (sporting goods experience a plus). Highly confident working with senior marketing stakeholders. Strong analytical capability and ability to convert data into commercially relevant insights. Exceptional communication and storytelling skills with a bias for clarity and impact. Experience managing and growing high performing teams. Confident constructively challenging senior stakeholders and driving structured problem solving across client and agency teams. Demonstrable experience championing AI adoption and automation within performance media. Expert understanding of: Google Ads, SA360, Microsoft Ads, Meta, TikTok, YouTube, LinkedIn, DV360 or similar DSPs, GA4, tracking infrastructure, attribution models Desirable Experience in global or multi market media structures. Familiarity with retail media, product feed optimisation, and commerce platforms. Exposure to predictive modelling or advanced automation tools. Experience developing performance creative frameworks. Involvement in new business pitches or agency thought leadership activity. What Makes This Role Special You'll lead performance strategy for one of the world's most iconic sport and lifestyle brands. You'll shape the future of New Balance's EMEA performance marketing, partnering at the highest levels. You'll be part of a brave, independent, fast moving agency group that empowers people to experiment, challenge norms, and create standout work. What you'll get Our people make us who we are, so to make sure we attract and retain the best and brightest in the industry, we offer an attractive benefits package. But not only that . click apply for full job details
Apr 11, 2026
Full time
Who are we? A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era. Our universe is made up of award-winning business arms Brave Bison, Engage, SocialChain and MTM. And we're underpinned by leading marketing training practice, MiniMBA, as well as our very own social-first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok. We're a global collective who live and breathe digital, working with some of the boldest brands in the world to capitalise on the complexity that defines the modern marketing landscape. Our mission New platforms, new behaviours, new audiences, new trends, new technologies, new regulations-our clients' worlds get more complex daily. Their agency partnerships shouldn't. It's our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them. That's why we make it our mission to capitalise on complexity for our clients-across consultancy, capability and execution-by crafting dynamic digital solutions that outpace tomorrow's challenges. Our values Bold Curiosity We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients' worlds and are always hungry to learn more about them, our specialisms and each other. Connected Clarity We are focused in our collaboration - joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple. Positive Encouragement We want to make working with us the best part of someone's day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs. Constant Impact We believe in outcomes over outputs. We're goal orientated, results driven and data led. We show up with passion every day. And we're always honing our craft. About Brave Bison Performance With over 20 years experience growing our clients' businesses through digital media, we help brands leverage the right data, right partners and right tech to capitalise on complexity and supercharge their online growth. By going deep into our clients' world, investing their budget where it will work the hardest and ensuring that we only win when they win, we stand for braver digital in a world of opportunity. Role Overview Brave Bison Performance & Commerce is looking for a Performance Media Director to lead the strategy, planning, and activation for one of our flagship global accounts: New Balance. This is a high visibility, high impact role for someone who lives and breathes performance media, understands how modern consumers actually behave, and can translate that into cross channel strategies that punch above weight. You'll bring depth in Paid Search, Paid Social, and Programmatic Display, paired with a test and learn mindset and a passion for building future fit performance ecosystems. You'll sit at the heart of one of the fastest growing agency groups in the UK, partnering directly with senior New Balance stakeholders and leading a team of talented specialists across channels and markets. You'll also play an active role in shaping Brave Bison's paid media proposition - contributing to new business, thought leadership and the agency's wider growth. If you love solving complex performance problems and pushing brands forward through digital excellence, this role is for you. Key Responsibilities 1. Lead Performance Strategy for New Balance Own the vision and execution of EMEA and regional performance media strategy across Paid Search, Paid Social, Display, and emerging channels. Partner closely with New Balance stakeholders to shape seasonal plans, commercial responses, product launch frameworks, and full funnel thinking. Translate brand moments, athlete partnerships, and product priorities into data driven, audience first media plans that drive measurable outcomes. 2. Cross Channel Planning & Innovation Build performance frameworks that link new audiences through traffic focused campaigns with lower funnel conversion and retention. Create integrated planning approaches that combine media, creative, retail, and commerce signals. Stay ahead of platform innovation and bring Brave Bison level energy to identifying new opportunities, formats, partnerships, and betas. Champion AI adoption across the department - identifying where automation, predictive tooling, and AI enabled optimisation can meaningfully improve performance and efficiency. 3. Paid Search, Social & Display Excellence Provide senior technical leadership across Google Ads, SA360, Microsoft, Meta, TikTok, YouTube, DV360, and other key platforms. Ensure world class campaign architecture, optimisation routines, automation strategies, and measurement frameworks. Partner with analytics and creative teams to continually improve performance through audience segmentation, dynamic creative, and predictive modelling. 4. Senior Client Leadership Act as the primary performance partner for New Balance across EMEA and key regional teams - seen as a genuine extension of their senior marketing leadership. Lead strategic presentations, quarterly business reviews, performance deep dives, and annual planning cycles. Deliver clear, story driven insights that cut through complexity and focus on commercial impact - with a particular emphasis on ROI storytelling that connects media activity to business outcomes. Proactively unlock new opportunities to strengthen New Balance's performance engines across EMEA. Balance assertiveness and diplomacy to constructively challenge client thinking where needed, driving better outcomes through structured problem solving and well evidenced recommendations. 5. Team Leadership & Development Lead, inspire, and challenge a multidisciplinary team of search, social, and programmatic experts. Foster a culture built on curiosity, innovation, experimentation, and operational excellence. Support learning pathways, certifications, platform training, and ongoing career development. Drive a growth mindset across the team - modelling resilience, encouraging proactive development, and holding yourself and others accountable for continuous improvement. 6. Measurement, Insight & Performance Growth Elevate measurement frameworks that integrate platform data, attribution, incrementality testing, and business outcomes. Work closely with analytics to build dashboards, reporting suites, and predictive tools. Champion test and learn programmes across markets, continually raising the performance bar. Own portfolio level forecasting and oversee QA frameworks to ensure budgets, pacing, and quality standards are consistently airtight across all markets. 7. Business Development & Thought Leadership Contribute to Brave Bison's paid media new business strategy - supporting pitches, crafting compelling narratives, and coordinating cross functional input to help win work. Represent the agency externally through thought leadership, industry events, and marketing activity that reinforces Brave Bison's performance credentials. Skills & Experience Required Essential 7-10+ years' experience in performance media with deep specialism in Paid Search, Paid Social, and Programmatic Display. Proven track record leading large or global e commerce or retail accounts (sporting goods experience a plus). Highly confident working with senior marketing stakeholders. Strong analytical capability and ability to convert data into commercially relevant insights. Exceptional communication and storytelling skills with a bias for clarity and impact. Experience managing and growing high performing teams. Confident constructively challenging senior stakeholders and driving structured problem solving across client and agency teams. Demonstrable experience championing AI adoption and automation within performance media. Expert understanding of: Google Ads, SA360, Microsoft Ads, Meta, TikTok, YouTube, LinkedIn, DV360 or similar DSPs, GA4, tracking infrastructure, attribution models Desirable Experience in global or multi market media structures. Familiarity with retail media, product feed optimisation, and commerce platforms. Exposure to predictive modelling or advanced automation tools. Experience developing performance creative frameworks. Involvement in new business pitches or agency thought leadership activity. What Makes This Role Special You'll lead performance strategy for one of the world's most iconic sport and lifestyle brands. You'll shape the future of New Balance's EMEA performance marketing, partnering at the highest levels. You'll be part of a brave, independent, fast moving agency group that empowers people to experiment, challenge norms, and create standout work. What you'll get Our people make us who we are, so to make sure we attract and retain the best and brightest in the industry, we offer an attractive benefits package. But not only that . click apply for full job details
This varied and involved EA will support the co-founders and SMT of an established national business from their Tamworth HQ. With c. 2000 staff nationally you'll be the right hand to the CEO and FD, providing diary and inbox management as well as full support to their board, including drafting meeting agendas, minuting the meetings and producing the monthly board reports. As a key member of the senior management team you will be part of the strategic day to day running of the operations in the Tamworth head office including the management of the small business support team. There is great scope to get involved in more and the varied role would suit a proactive Executive PA who is looking for a long-term, stable position in which you can grow and flourish. Personally you will have excellent confidentiality and be a good rapport builder, internally as well as with external stakeholders. The organisation have a diverse workforce and highly inclusive business culture, they are an award winning age positive employer and have an excellent track record for fostering a culture of supportive, collaborative and meaningful employment. As a business they really live their mission statement and work to enable the people they work with to realise their ambitions! A really positive employer who would suit someone looking to be part of philanthropic organisation and one that gives back! For more information please call Verity on !
Apr 11, 2026
Full time
This varied and involved EA will support the co-founders and SMT of an established national business from their Tamworth HQ. With c. 2000 staff nationally you'll be the right hand to the CEO and FD, providing diary and inbox management as well as full support to their board, including drafting meeting agendas, minuting the meetings and producing the monthly board reports. As a key member of the senior management team you will be part of the strategic day to day running of the operations in the Tamworth head office including the management of the small business support team. There is great scope to get involved in more and the varied role would suit a proactive Executive PA who is looking for a long-term, stable position in which you can grow and flourish. Personally you will have excellent confidentiality and be a good rapport builder, internally as well as with external stakeholders. The organisation have a diverse workforce and highly inclusive business culture, they are an award winning age positive employer and have an excellent track record for fostering a culture of supportive, collaborative and meaningful employment. As a business they really live their mission statement and work to enable the people they work with to realise their ambitions! A really positive employer who would suit someone looking to be part of philanthropic organisation and one that gives back! For more information please call Verity on !
A leading gaming company seeks a Head of Service Management in Manchester to lead the strategic delivery of ITSM capabilities. You will drive service operations, ensure efficient service delivery, and champion a service-oriented culture. The ideal candidate will have significant senior level experience in ITSM, solid knowledge of ITIL, and strong leadership skills. The role offers a competitive salary of £75,000 - £85,000 and a variety of benefits including generous bonuses and enhanced leave entitlement.
Apr 11, 2026
Full time
A leading gaming company seeks a Head of Service Management in Manchester to lead the strategic delivery of ITSM capabilities. You will drive service operations, ensure efficient service delivery, and champion a service-oriented culture. The ideal candidate will have significant senior level experience in ITSM, solid knowledge of ITIL, and strong leadership skills. The role offers a competitive salary of £75,000 - £85,000 and a variety of benefits including generous bonuses and enhanced leave entitlement.
Thisis an exciting opportunity for you to join Willow Wood Hospice, working closelywith the Head of People. Main duties of the job The successful candidate will lead andcoordinate the Hospices quality governance, assurance and compliance activityensuring robust systems for audit delivery, regulatory and commissionerreadiness, policy/document control, risk and incident governance andperformance assurance reporting and plays a key role in supporting the Senior Management Team ongovernance and compliance matters. About us Willow Wood Hospice is an adult Hospice providing specialist palliativecare for patients with life limiting illnesses, both cancer andnon-cancer diagnosis. We provide care, free of charge, and patients,families and their carers are at the centre of everything we do. Job responsibilities Governance, assurance and regulatorycompliance Lead day-to-daydelivery of quality governance systems, ensuring structured oversight ofcompliance requirements, evidence collation and reporting cycles acrossservices. Maintain organisationalreadiness for external scrutiny by ensuring governance artefacts are current,complete, traceable and accessible. Support the CEO& Senior Management Team (SMT) with assurance reporting, action trackingand governance development activity. External inspection and accreditationreadiness Coordinatepreparation and evidence portfolios for external inspection and accreditationactivity e.g. CQC and other relevant framework standards as applicable. Maintaininspection readiness trackers, action logs and evidence sets, ensuring timelyclosure of action with clear audit trails. Support CEO andSMT during visits/reviews including briefings, evidence retrieval and follow-upaction coordination. Audit programme and quality improvement Coordinate anddeliver the internal audit programme across the Hospice, ensuing audits arescoped, scheduled and completed to deadline using standardised tools/templates. Ensure auditfindings translate into SMART actions, tracked to completion with evidencebased closure and measurable improvement. Lead continuousimprovement by promoting learning, standardisation and effective governanceroutines across teams. Risks, incident, complaints and learning Lead effectiveincident, complaint and feedback governance, including logging oversight,investigation support, thematic reviews and tracking learning/actions toclosure. Lead on the Riskmodule on Vantage Contribute torisk management processes (risk registers, risk assessments), ensuringmitigation actions are tracked and evidenced. Promote a justculture and leaning approach to safety and quality improvement. Training, engagement and stakeholder working Build effectiveworking relationships with the Senior Management Team, clinical leads,operational managers and wider staff groups to enable sustained compliance. Represent theQuality & Governance functions at internal meetings and where appropriate,external stakeholder discussions. Professional and organisationalresponsibilities Maintainconfidentiality and comply with information governance requirements, GDPR andorganisational IG policies, ensuring secure handling and appropriate accesscontrols for governance evidence. Maintain up todate knowledge of relevant quality, governance and assurance frameworksapplicable to the Hospice. Takeresponsibility for the management, development and improvement of systemssupporting your role e.g. Vantage modules or other systems as required. Undertake otherduties consistent with the post as required to support organisationalpriorities. Become an activemember and participant in any Hospice UK quality initiatives / groups. Network withsimilar post holders both regionally and nationally in order to supportbenchmarking for Willow Wood Hospice Services and also keep up to date withquality agenda in healthcare. To adhere to allWillow Wood Hospice standards, policies and procedures. To takeresponsibility for own personal learning and development, and to support thelearning and development of others and the organisation as a whole; acommitment to completing all training required and refreshing training asappropriate. To conduct allwork in a manner reflective of the organisational values and behaviours. AdditionalNotes a) This document is a guideline to the generalscope of duties involved and will be reviewed at regular intervals. It is notintended as a rigid inflexible specification. b) The employer shares with the employee the dualresponsibility for suggestions to alter thescope and content of this document in order to improve the workingsituation. c) There is a duty to be aware and adhere to allprofessional governing body rules and any particular Acts or statutoryrequirements, which may vary from time to time. d) Willow Wood Hospice operates a no smokingpolicy e) This post requires a satisfactory enhanceddisclosure from the Disclosure Barring Service (DBS). Person Specification Qualifications Degree or equivalent experience/qualification. Evidence of continued professional development. Clinical or Risk Management Qualification. Professional qualifications in management, quality, project management or governance. Root cause analysis/serious incident training / qualification. Personal Attributes and qualities A naturally collaborative team player. High personal integrity and commitment. Empathy with the aims and values of the Hospice. An understanding of corporate responsibilities. Ability to work under pressure. Proven track record at managing resources effectively. Demonstration of strong assertiveness and interpersonal skills. Demonstrate flexibility both within the Hospice and across organisational boundaries with credibility and integrity. Experience An understanding of the General Data Protection Regulation and the importance of confidentiality. An understanding of the meaning of and responsibility for Safeguarding. Experience working in a quality/compliance role. Proven track record of planning and facilitating service change in response to risk management issues. Ability to produce high quality comprehensive reports to senior management level. Ability to analyse and condense highly complex information to produce concise briefings and summaries. Ability to interpret and apply national and local policy. Excellent communication, negotiating, influencing, organisation and interpersonal analytical, interpretive and conflict management skills. Good presentation skills and the ability to present complex and sensitive information to senior managers where there may be barriers to acceptance. Practical experience of quality and governance principles, systems and processes. Detailed knowledge of risk management, clinical and corporate governance and its impact on the organisation. Knowledge of computer skills for use of power point presentations, reports statistical analysis e.g. PowerPoint, excel and work programmes. Management experience within a healthcare organisation. Knowledge and experience in clinical audit. Evidence of collaborative working across a wider health/social care economy. NHS Standards Framework. Vantage (Sentinel) risk management software (or equivalent e.g. Datix, Ulysses Safeguard). Evidence of carrying out complex investigations RCA, serious incidents, division reviews etc. Evidence of collaborative working across a wider health/social care economy. Good working knowledge of the national agenda around health reforms. Good understanding of the key national initiatives/Trust priorities around: - oNPSA, MHRA & CQC. oDuty of Candour. oSerious incident and complaints management. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Apr 11, 2026
Full time
Thisis an exciting opportunity for you to join Willow Wood Hospice, working closelywith the Head of People. Main duties of the job The successful candidate will lead andcoordinate the Hospices quality governance, assurance and compliance activityensuring robust systems for audit delivery, regulatory and commissionerreadiness, policy/document control, risk and incident governance andperformance assurance reporting and plays a key role in supporting the Senior Management Team ongovernance and compliance matters. About us Willow Wood Hospice is an adult Hospice providing specialist palliativecare for patients with life limiting illnesses, both cancer andnon-cancer diagnosis. We provide care, free of charge, and patients,families and their carers are at the centre of everything we do. Job responsibilities Governance, assurance and regulatorycompliance Lead day-to-daydelivery of quality governance systems, ensuring structured oversight ofcompliance requirements, evidence collation and reporting cycles acrossservices. Maintain organisationalreadiness for external scrutiny by ensuring governance artefacts are current,complete, traceable and accessible. Support the CEO& Senior Management Team (SMT) with assurance reporting, action trackingand governance development activity. External inspection and accreditationreadiness Coordinatepreparation and evidence portfolios for external inspection and accreditationactivity e.g. CQC and other relevant framework standards as applicable. Maintaininspection readiness trackers, action logs and evidence sets, ensuring timelyclosure of action with clear audit trails. Support CEO andSMT during visits/reviews including briefings, evidence retrieval and follow-upaction coordination. Audit programme and quality improvement Coordinate anddeliver the internal audit programme across the Hospice, ensuing audits arescoped, scheduled and completed to deadline using standardised tools/templates. Ensure auditfindings translate into SMART actions, tracked to completion with evidencebased closure and measurable improvement. Lead continuousimprovement by promoting learning, standardisation and effective governanceroutines across teams. Risks, incident, complaints and learning Lead effectiveincident, complaint and feedback governance, including logging oversight,investigation support, thematic reviews and tracking learning/actions toclosure. Lead on the Riskmodule on Vantage Contribute torisk management processes (risk registers, risk assessments), ensuringmitigation actions are tracked and evidenced. Promote a justculture and leaning approach to safety and quality improvement. Training, engagement and stakeholder working Build effectiveworking relationships with the Senior Management Team, clinical leads,operational managers and wider staff groups to enable sustained compliance. Represent theQuality & Governance functions at internal meetings and where appropriate,external stakeholder discussions. Professional and organisationalresponsibilities Maintainconfidentiality and comply with information governance requirements, GDPR andorganisational IG policies, ensuring secure handling and appropriate accesscontrols for governance evidence. Maintain up todate knowledge of relevant quality, governance and assurance frameworksapplicable to the Hospice. Takeresponsibility for the management, development and improvement of systemssupporting your role e.g. Vantage modules or other systems as required. Undertake otherduties consistent with the post as required to support organisationalpriorities. Become an activemember and participant in any Hospice UK quality initiatives / groups. Network withsimilar post holders both regionally and nationally in order to supportbenchmarking for Willow Wood Hospice Services and also keep up to date withquality agenda in healthcare. To adhere to allWillow Wood Hospice standards, policies and procedures. To takeresponsibility for own personal learning and development, and to support thelearning and development of others and the organisation as a whole; acommitment to completing all training required and refreshing training asappropriate. To conduct allwork in a manner reflective of the organisational values and behaviours. AdditionalNotes a) This document is a guideline to the generalscope of duties involved and will be reviewed at regular intervals. It is notintended as a rigid inflexible specification. b) The employer shares with the employee the dualresponsibility for suggestions to alter thescope and content of this document in order to improve the workingsituation. c) There is a duty to be aware and adhere to allprofessional governing body rules and any particular Acts or statutoryrequirements, which may vary from time to time. d) Willow Wood Hospice operates a no smokingpolicy e) This post requires a satisfactory enhanceddisclosure from the Disclosure Barring Service (DBS). Person Specification Qualifications Degree or equivalent experience/qualification. Evidence of continued professional development. Clinical or Risk Management Qualification. Professional qualifications in management, quality, project management or governance. Root cause analysis/serious incident training / qualification. Personal Attributes and qualities A naturally collaborative team player. High personal integrity and commitment. Empathy with the aims and values of the Hospice. An understanding of corporate responsibilities. Ability to work under pressure. Proven track record at managing resources effectively. Demonstration of strong assertiveness and interpersonal skills. Demonstrate flexibility both within the Hospice and across organisational boundaries with credibility and integrity. Experience An understanding of the General Data Protection Regulation and the importance of confidentiality. An understanding of the meaning of and responsibility for Safeguarding. Experience working in a quality/compliance role. Proven track record of planning and facilitating service change in response to risk management issues. Ability to produce high quality comprehensive reports to senior management level. Ability to analyse and condense highly complex information to produce concise briefings and summaries. Ability to interpret and apply national and local policy. Excellent communication, negotiating, influencing, organisation and interpersonal analytical, interpretive and conflict management skills. Good presentation skills and the ability to present complex and sensitive information to senior managers where there may be barriers to acceptance. Practical experience of quality and governance principles, systems and processes. Detailed knowledge of risk management, clinical and corporate governance and its impact on the organisation. Knowledge of computer skills for use of power point presentations, reports statistical analysis e.g. PowerPoint, excel and work programmes. Management experience within a healthcare organisation. Knowledge and experience in clinical audit. Evidence of collaborative working across a wider health/social care economy. NHS Standards Framework. Vantage (Sentinel) risk management software (or equivalent e.g. Datix, Ulysses Safeguard). Evidence of carrying out complex investigations RCA, serious incidents, division reviews etc. Evidence of collaborative working across a wider health/social care economy. Good working knowledge of the national agenda around health reforms. Good understanding of the key national initiatives/Trust priorities around: - oNPSA, MHRA & CQC. oDuty of Candour. oSerious incident and complaints management. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience , you'll receive: A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. What you'll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience • A customer-focused approach • A full UK driving licence As a Roadside Technician within our Patrol division, you'll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it's a flat battery, tyre change, or complex fault-finding, you'll provide quick, confident solutions and reassurance when our members need it most. You'll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We'll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that's rewarding, fast-paced, and full of variety - this is it. No CV required when you apply - it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you'll get benefits that go the extra mile: Strong base pay - £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates Share in our success - Join our colleague share scheme for free to benefit from the future growth of the business Free RAC Ultimate breakdown cover - From your very first day Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax Generous holidays - 23 days plus bank holidays (rising to 25 with service) Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits) Wellbeing support - 24/7 confidential support helpline for you and your family Exclusive discounts - Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here's what we're after: You're more than a mechanic. You're a problem solver, a people person, and a proud ambassador for the RAC. Whether you're on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it's fault diagnostics, the next it's a flat tyre or battery - no two jobs are the same. You'll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You'll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.
Apr 11, 2026
Full time
Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience , you'll receive: A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. What you'll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience • A customer-focused approach • A full UK driving licence As a Roadside Technician within our Patrol division, you'll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it's a flat battery, tyre change, or complex fault-finding, you'll provide quick, confident solutions and reassurance when our members need it most. You'll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We'll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that's rewarding, fast-paced, and full of variety - this is it. No CV required when you apply - it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you'll get benefits that go the extra mile: Strong base pay - £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates Share in our success - Join our colleague share scheme for free to benefit from the future growth of the business Free RAC Ultimate breakdown cover - From your very first day Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax Generous holidays - 23 days plus bank holidays (rising to 25 with service) Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits) Wellbeing support - 24/7 confidential support helpline for you and your family Exclusive discounts - Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here's what we're after: You're more than a mechanic. You're a problem solver, a people person, and a proud ambassador for the RAC. Whether you're on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it's fault diagnostics, the next it's a flat tyre or battery - no two jobs are the same. You'll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You'll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.
Head of Approved Dosimetry Service (DRPS) Location: PO12 2DL, located in Alverstoke, with free onsite parking. Package: £62,210 - £75,000 (depending on your suitability, qualifications, and level of experience) Working pattern: We will consider flexible working requests so that your work may fit in with your lifestyle click apply for full job details
Apr 11, 2026
Full time
Head of Approved Dosimetry Service (DRPS) Location: PO12 2DL, located in Alverstoke, with free onsite parking. Package: £62,210 - £75,000 (depending on your suitability, qualifications, and level of experience) Working pattern: We will consider flexible working requests so that your work may fit in with your lifestyle click apply for full job details
Career Choices Dewis Gyrfa Ltd
Gloucester, Gloucestershire
£60,000 to £70,000 per year, generous pension, 25 days holiday plus bank holidays Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 17/04/2026 About this job Head of IT Gloucester - Hybrid (2 days per week on site). This is a strategic role looking for a well rounded IT Manager with experience in IT operations (infrastructure, service desk, networking), software development and testing. You will be a key member of the leadership team and play an important role in the smooth running of the department and its operation. The tech stack is Microsoft focused and requires experience working in hybrid and cloud environments. Key responsibilities Managing cross functional IT department operations Infrastructure, service desk, and software Managing team performance and continuous professional development of members Vendor management, resource planning Continuous improvement of the IT department as a whole Infrastructure, network, cloud environment, business systems, and applications Budgets, forecasting and reporting of performance analytics Stakeholder communication Information security, cyber security, governance, risk and compliance Responsible for DR and backup strategy Identify and mitigate vulnerabilities and risks, communicate appropriately Formulate and deliver the technology roadmap Project management and delivery - oversee the SDLC and STLC Required skills and experience Cross functional senior strategic leadership Hands on experience in virtualisation, network administration, infrastructure, server maintenance Governance, risk and compliance, cyber security management RAID logs, ITIL, ITSM, SDLC, STLC, agile methodology Project management, performance reporting Desirable Experience working in regulated environments Experience with ISO27001 This is an urgent role, please apply quoting reference AR102985 to be considered. If you are interested in this position please click 'apply'. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We can only respond to applicants whose skills & qualifications are suitable for this position.
Apr 11, 2026
Full time
£60,000 to £70,000 per year, generous pension, 25 days holiday plus bank holidays Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 17/04/2026 About this job Head of IT Gloucester - Hybrid (2 days per week on site). This is a strategic role looking for a well rounded IT Manager with experience in IT operations (infrastructure, service desk, networking), software development and testing. You will be a key member of the leadership team and play an important role in the smooth running of the department and its operation. The tech stack is Microsoft focused and requires experience working in hybrid and cloud environments. Key responsibilities Managing cross functional IT department operations Infrastructure, service desk, and software Managing team performance and continuous professional development of members Vendor management, resource planning Continuous improvement of the IT department as a whole Infrastructure, network, cloud environment, business systems, and applications Budgets, forecasting and reporting of performance analytics Stakeholder communication Information security, cyber security, governance, risk and compliance Responsible for DR and backup strategy Identify and mitigate vulnerabilities and risks, communicate appropriately Formulate and deliver the technology roadmap Project management and delivery - oversee the SDLC and STLC Required skills and experience Cross functional senior strategic leadership Hands on experience in virtualisation, network administration, infrastructure, server maintenance Governance, risk and compliance, cyber security management RAID logs, ITIL, ITSM, SDLC, STLC, agile methodology Project management, performance reporting Desirable Experience working in regulated environments Experience with ISO27001 This is an urgent role, please apply quoting reference AR102985 to be considered. If you are interested in this position please click 'apply'. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We can only respond to applicants whose skills & qualifications are suitable for this position.
Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience , you'll receive: A market-competitive base salary of £41,600 (inclusive of London Weighting Allowance, if applicable) and a realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. Opportunities in London and Greater London: Bromley Heathrow Mayfair Shepherd's Bush Barnet Enfield Holloway What you'll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience • A customer-focused approach • A full UK driving licence As a Roadside Technician within our Patrol division, you'll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it's a flat battery, tyre change, or complex fault-finding, you'll provide quick, confident solutions and reassurance when our members need it most. You'll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We'll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that's rewarding, fast-paced, and full of variety - this is it. No CV required when you apply - it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you'll get benefits that go the extra mile: Strong base pay - £41,600 (inclusive of LWA) and realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates Share in our success - Join our colleague share scheme for free to benefit from the future growth of the business Free RAC Ultimate breakdown cover - From your very first day Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax Generous holidays - 23 days plus bank holidays (rising to 25 with service) Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits) Wellbeing support - 24/7 confidential support helpline for you and your family Exclusive discounts - Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here's what we're after: You're more than a mechanic. You're a problem solver, a people person, and a proud ambassador for the RAC. Whether you're on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it's fault diagnostics, the next it's a flat tyre or battery - no two jobs are the same. You'll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You'll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.
Apr 11, 2026
Full time
Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience , you'll receive: A market-competitive base salary of £41,600 (inclusive of London Weighting Allowance, if applicable) and a realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. Opportunities in London and Greater London: Bromley Heathrow Mayfair Shepherd's Bush Barnet Enfield Holloway What you'll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience • A customer-focused approach • A full UK driving licence As a Roadside Technician within our Patrol division, you'll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it's a flat battery, tyre change, or complex fault-finding, you'll provide quick, confident solutions and reassurance when our members need it most. You'll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We'll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that's rewarding, fast-paced, and full of variety - this is it. No CV required when you apply - it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you'll get benefits that go the extra mile: Strong base pay - £41,600 (inclusive of LWA) and realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates Share in our success - Join our colleague share scheme for free to benefit from the future growth of the business Free RAC Ultimate breakdown cover - From your very first day Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax Generous holidays - 23 days plus bank holidays (rising to 25 with service) Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits) Wellbeing support - 24/7 confidential support helpline for you and your family Exclusive discounts - Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here's what we're after: You're more than a mechanic. You're a problem solver, a people person, and a proud ambassador for the RAC. Whether you're on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it's fault diagnostics, the next it's a flat tyre or battery - no two jobs are the same. You'll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You'll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.
We're looking for a Head of Landscape Recovery South to lead some of Derbyshire's most ambitious and transformational landscape scale nature recovery programmes. This role sits at the heart of our vision for a Wilder Derbyshire, shaping the future of species recovery, ecological restoration, and resilient landscapes that benefit both wildlife and people. You will play an important role in securing significant grant funding and investment to support delivery at county scale. You will identify funding opportunities, shape compelling propositions, and cultivate relationships with major funders, ensuring programmes are financially robust and ready for long term delivery. This key role calls for a confident collaborator who can build strong, high value relationships and bring creative thinking to securing investment in nature recovery. What we can offer you Flexible working options, we have adopted a 9-day working fortnight meaning all full time staff get a non working Friday every fortnight 33 days annual leave including bank holidays, we also have a festive shutdown so all staff get the days between Christmas and New Year off in addition to their leave entitlement Sustainable Travel Employer (extra leave granted for staff using more green, sustainable transport) 9.5% employer pension contribution Electric bike and car salary sacrifice schemes available Employee Assistance Programme Life Assurance Scheme Personalised Development programme designed to enhance your knowledge and progress your career A multi disciplinary business, with opportunities to work on a wide range of projects, developing your experience and skills A close knit, friendly and supportive team, with a relaxed office atmosphere Our Values Our work towards a Wilder 2030 is shaped by three core values: Collaborative- We work together with colleagues, volunteers and communities because lasting change happens when everyone is involved. Curious- We ask questions, explore new ideas and stay open to learning so we can keep improving and adapting for nature. Courageous- We take bold action, challenge the status quo and stand up for what wildlife and people need. If these values feel like you, you'll thrive here. About you This role might be right for you if: You bring significant, proven experience in securing substantial grant funding-including leading major bids, cultivating funder relationships, and designing investment ready programmes. You have led large scale nature recovery, environmental or place based programmes. You are an strategic leader, able to inspire, support and empower multidisciplinary teams to deliver ambitious, high quality work. You create the conditions for others to excel, setting clear expectations, providing coaching, and fostering a culture of learning, collaboration and accountability. You have an excellent track record in stakeholder engagement, especially with public bodies, funders, landowners and strategic partners. You're comfortable navigating uncertainty, shaping new opportunities, and inspiring colleagues and partners. You're values led-collaborative, curious and courageous-aligned with the Trust's core values. We are happy to talk flexible working! This role will be based at our office in Middleton although a balance of home and office working will be allowed. We are a local charity so applicants should be easily able to access our office and other locations around the county. Interviews are planned for Wednesday 20th May 2026. For more information please refer to the job description and key terms attached. If you have any questions about the role which are not answered in the attached documents, or require adjustments to the application process, please either email or call . Derbyshire Wildlife Trust We're committed to equality, diversity and inclusion and believe that everyone should have access to nature. We expect people to work harmoniously with each other and with volunteers, and to provide help and guidance to others when needed. As a small charity, our employees need to be willing to be flexible about working arrangements and willing to provide occasional cover for absent staff. We want people to develop professionally and personally while working with us and employees are encouraged to participate in the range of opportunities available to enable this. We are proudly a Disability Confident Commitment employer. The scheme is helping us recruit and retain great people to meet our workforce needs. As a member of the scheme we interview anyone with a disability whose application meets the essential criteria for the role. You can request this and adjustments including accessible formats of this vacancy by emailing . We recognise that AI is becoming part of daily life and you may want to use it to help you format your CV, create responses to application questions or even help you prepare responses. AI can be a powerful enabler and we are open to you using it to apply for roles with us, but we ask you to ensure anything you submit truly represents your capabilities and viewpoint. We value honesty, integrity and creativity and want to understand what you will uniquely bring to our team.
Apr 11, 2026
Full time
We're looking for a Head of Landscape Recovery South to lead some of Derbyshire's most ambitious and transformational landscape scale nature recovery programmes. This role sits at the heart of our vision for a Wilder Derbyshire, shaping the future of species recovery, ecological restoration, and resilient landscapes that benefit both wildlife and people. You will play an important role in securing significant grant funding and investment to support delivery at county scale. You will identify funding opportunities, shape compelling propositions, and cultivate relationships with major funders, ensuring programmes are financially robust and ready for long term delivery. This key role calls for a confident collaborator who can build strong, high value relationships and bring creative thinking to securing investment in nature recovery. What we can offer you Flexible working options, we have adopted a 9-day working fortnight meaning all full time staff get a non working Friday every fortnight 33 days annual leave including bank holidays, we also have a festive shutdown so all staff get the days between Christmas and New Year off in addition to their leave entitlement Sustainable Travel Employer (extra leave granted for staff using more green, sustainable transport) 9.5% employer pension contribution Electric bike and car salary sacrifice schemes available Employee Assistance Programme Life Assurance Scheme Personalised Development programme designed to enhance your knowledge and progress your career A multi disciplinary business, with opportunities to work on a wide range of projects, developing your experience and skills A close knit, friendly and supportive team, with a relaxed office atmosphere Our Values Our work towards a Wilder 2030 is shaped by three core values: Collaborative- We work together with colleagues, volunteers and communities because lasting change happens when everyone is involved. Curious- We ask questions, explore new ideas and stay open to learning so we can keep improving and adapting for nature. Courageous- We take bold action, challenge the status quo and stand up for what wildlife and people need. If these values feel like you, you'll thrive here. About you This role might be right for you if: You bring significant, proven experience in securing substantial grant funding-including leading major bids, cultivating funder relationships, and designing investment ready programmes. You have led large scale nature recovery, environmental or place based programmes. You are an strategic leader, able to inspire, support and empower multidisciplinary teams to deliver ambitious, high quality work. You create the conditions for others to excel, setting clear expectations, providing coaching, and fostering a culture of learning, collaboration and accountability. You have an excellent track record in stakeholder engagement, especially with public bodies, funders, landowners and strategic partners. You're comfortable navigating uncertainty, shaping new opportunities, and inspiring colleagues and partners. You're values led-collaborative, curious and courageous-aligned with the Trust's core values. We are happy to talk flexible working! This role will be based at our office in Middleton although a balance of home and office working will be allowed. We are a local charity so applicants should be easily able to access our office and other locations around the county. Interviews are planned for Wednesday 20th May 2026. For more information please refer to the job description and key terms attached. If you have any questions about the role which are not answered in the attached documents, or require adjustments to the application process, please either email or call . Derbyshire Wildlife Trust We're committed to equality, diversity and inclusion and believe that everyone should have access to nature. We expect people to work harmoniously with each other and with volunteers, and to provide help and guidance to others when needed. As a small charity, our employees need to be willing to be flexible about working arrangements and willing to provide occasional cover for absent staff. We want people to develop professionally and personally while working with us and employees are encouraged to participate in the range of opportunities available to enable this. We are proudly a Disability Confident Commitment employer. The scheme is helping us recruit and retain great people to meet our workforce needs. As a member of the scheme we interview anyone with a disability whose application meets the essential criteria for the role. You can request this and adjustments including accessible formats of this vacancy by emailing . We recognise that AI is becoming part of daily life and you may want to use it to help you format your CV, create responses to application questions or even help you prepare responses. AI can be a powerful enabler and we are open to you using it to apply for roles with us, but we ask you to ensure anything you submit truly represents your capabilities and viewpoint. We value honesty, integrity and creativity and want to understand what you will uniquely bring to our team.
