Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 04, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 04, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 04, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
MARKETING PLANNING MANAGER - PAID MEDIA Salary: £38,000 - £42,000 per annum Reports to: Senior Marketing Strategy & Planning Manager (Paid Media) Department: Marketing, Fundraising & Engagement Contract: 12 month fixed-term contract Hours: 35 hours per week (we are open to compressed hours or four days part-time) Location: Stratford, London w/ high-flex (1 - 2 days per week in the office) Closing date: Sunday 15 March 2025, 23:55 How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section and application questions of the online application form for us to be able to assess you quickly, fairly and objectively. Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who shares our vision, someone like you. We have an exciting opportunity for a highly organised marketeer to join Cancer Research UK's Marketing Planning Team to play a key role in supporting our audience-led marketing strategy and planning function. Using your integrated marketing expertise, you will take a centralised view across our marketing, audiences, channels, and performance to ensure all activity is insight led, balanced, well-timed and has maximum impact. This is your chance to support the delivery of high profile and impactful campaigns, helping to bring everyone closer to our purpose, transforming Cancer Research UK into an influential and impactful force in society, inspiring audiences to help us beat cancer. You will act as a central point to consult closely with marketing agencies and internal stakeholders on campaigns and activity to ensure optimal strategic alignment and fully integrated planning. You will also support the annual marketing planning process in setting overarching marketing objectives, key performance indicators, forecasts, and budgets, translating these into an all-channel strategic brief for the cross-portfolio marketing plan, alongside campaign briefs. To be successful you must have a strong understanding of fully integrated end-to-end marketing campaigns, with particular preference for ATL media channels, and enjoy working with a range of stakeholders across a wide variety of projects. What will I be doing? Supporting the annual marketing planning process in setting overarching marketing objectives, key Performance Indicators, monitoring forecasts and budgets; translating these into an all-channel cross-portfolio marketing plan Consulting with agencies and internal teams on paid marketing campaigns and activity to ensure optimal strategic alignment and fully integrated campaign planning across, audiences, channels and products Working closely with the Commercial and Operations function to support the end-to-end marketing workflow including and managing key stakeholder and agency/supplier relationships Working closely with the Marketing performance team and wider marketing teams to gather actionable insight and learnings from past campaigns Analysing campaign results, evaluating performance against targets while spotting opportunities to optimise activity, innovate and increase efficiency Taking a future-facing view of marketing trends and developments as well as competitor activity, the consumer landscape and data insight to ensure Cancer Research UK's marketing and communications stay ahead of the curve and are data and insight driven. What skills are we looking for? Strong understanding of paid media channels (AV, OOH, Digital), with a strong focus on ATL -particularly TV- supported by 5+ years of integrated campaign planning experience, ideally gained within a media agency or household brand client side environment. Excellent project management and communication skills with experience of managing and improving highly complex priority workstreams involving multiple teams and stakeholders. Comfortable with working within a highly matrixed structure and partnering with cross functional teams (marketing, performance, analytics, external agencies & finance) Media planning expertise and experience delivering multi-channel marketing campaigns across a broad portfolio with media budgets £10m+. Experience of leading communications to manage and motivate suppliers and agencies to drive maximum value from relationships. Relevant experience of building positive working relationships and influencing others and working effectively as part of a matrix team. Commercially aware with budget management experience. Awareness of direct marketing channels and their role in the end-to-end marketing journey. What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team. For more information on this career opportunity please visit our website or contact us at . For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Mar 04, 2026
Full time
MARKETING PLANNING MANAGER - PAID MEDIA Salary: £38,000 - £42,000 per annum Reports to: Senior Marketing Strategy & Planning Manager (Paid Media) Department: Marketing, Fundraising & Engagement Contract: 12 month fixed-term contract Hours: 35 hours per week (we are open to compressed hours or four days part-time) Location: Stratford, London w/ high-flex (1 - 2 days per week in the office) Closing date: Sunday 15 March 2025, 23:55 How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section and application questions of the online application form for us to be able to assess you quickly, fairly and objectively. Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who shares our vision, someone like you. We have an exciting opportunity for a highly organised marketeer to join Cancer Research UK's Marketing Planning Team to play a key role in supporting our audience-led marketing strategy and planning function. Using your integrated marketing expertise, you will take a centralised view across our marketing, audiences, channels, and performance to ensure all activity is insight led, balanced, well-timed and has maximum impact. This is your chance to support the delivery of high profile and impactful campaigns, helping to bring everyone closer to our purpose, transforming Cancer Research UK into an influential and impactful force in society, inspiring audiences to help us beat cancer. You will act as a central point to consult closely with marketing agencies and internal stakeholders on campaigns and activity to ensure optimal strategic alignment and fully integrated planning. You will also support the annual marketing planning process in setting overarching marketing objectives, key performance indicators, forecasts, and budgets, translating these into an all-channel strategic brief for the cross-portfolio marketing plan, alongside campaign briefs. To be successful you must have a strong understanding of fully integrated end-to-end marketing campaigns, with particular preference for ATL media channels, and enjoy working with a range of stakeholders across a wide variety of projects. What will I be doing? Supporting the annual marketing planning process in setting overarching marketing objectives, key Performance Indicators, monitoring forecasts and budgets; translating these into an all-channel cross-portfolio marketing plan Consulting with agencies and internal teams on paid marketing campaigns and activity to ensure optimal strategic alignment and fully integrated campaign planning across, audiences, channels and products Working closely with the Commercial and Operations function to support the end-to-end marketing workflow including and managing key stakeholder and agency/supplier relationships Working closely with the Marketing performance team and wider marketing teams to gather actionable insight and learnings from past campaigns Analysing campaign results, evaluating performance against targets while spotting opportunities to optimise activity, innovate and increase efficiency Taking a future-facing view of marketing trends and developments as well as competitor activity, the consumer landscape and data insight to ensure Cancer Research UK's marketing and communications stay ahead of the curve and are data and insight driven. What skills are we looking for? Strong understanding of paid media channels (AV, OOH, Digital), with a strong focus on ATL -particularly TV- supported by 5+ years of integrated campaign planning experience, ideally gained within a media agency or household brand client side environment. Excellent project management and communication skills with experience of managing and improving highly complex priority workstreams involving multiple teams and stakeholders. Comfortable with working within a highly matrixed structure and partnering with cross functional teams (marketing, performance, analytics, external agencies & finance) Media planning expertise and experience delivering multi-channel marketing campaigns across a broad portfolio with media budgets £10m+. Experience of leading communications to manage and motivate suppliers and agencies to drive maximum value from relationships. Relevant experience of building positive working relationships and influencing others and working effectively as part of a matrix team. Commercially aware with budget management experience. Awareness of direct marketing channels and their role in the end-to-end marketing journey. What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team. For more information on this career opportunity please visit our website or contact us at . For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Head of Technology - 6 Month FTC - Private Equity A global alternative investment manager is seeking an experienced Head of Technology to lead its IT strategy, infrastructure, and operational delivery across an international platform. This is a senior leadership role with responsibility for shaping and delivering the organisation's technology roadmap while ensuring high performing, scalable, and commercially aligned technology operations. The Role The Head of Technology will be responsible for the overall leadership of the firm's IT function, including infrastructure, enterprise systems, vendor management, and technology transformation initiatives. This role combines strategic oversight with operational accountability - ensuring technology enables business growth, supports international operations, and delivers a high-quality user experience across all offices. You will act as the senior technology representative across the business and during investor due diligence processes, providing assurance around systems, resilience, and operational capability. Key Responsibilities Strategic oversight of global IT operations across multiple international offices Ownership of hybrid infrastructure (Azure and on premises environments) Development and execution of the firm's technology roadmap Leadership and management of key outsourced technology partners and vendor ecosystem Oversight of enterprise platforms, including fund administration systems Delivery of business critical technology projects across regions IT budget ownership, forecasting, and cost optimisation Ensuring operational resilience and regulatory readiness (including DORA) Acting as a technology business partner to senior stakeholders across all departments Leading AI and data enablement initiatives, including adoption of Microsoft Fabric, Copilot, and Power BI Supporting investor operational due diligence engagements as the primary technology contact Experience & Background Senior technology leadership experience within private equity, asset management, or broader investment management environments highly desirable Strong hands on knowledge of Microsoft 365 and Microsoft Azure Experience managing hybrid infrastructure environments Proven track record of leading outsourced IT providers and global vendor relationships Experience operating within regulated financial services environments Demonstrable ability to deliver structured technology change within fast paced organisations Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. About the Job Contract Type: Temporary Focus: IT Management/Senior Appointments Workplace Type: Hybrid Experience Level: Director Location: London Contract Type: Temporary Specialism: Technology & Digital Focus: IT Management/Senior Appointments Industry: Banking Salary: £80,000 - £100,000 per annum Workplace Type: Hybrid Experience Level: Director Location: London Job Reference: WXAXXU-03E90945 Date posted: 12 February 2026 Consultant: Charlie Douds
Mar 04, 2026
Full time
Head of Technology - 6 Month FTC - Private Equity A global alternative investment manager is seeking an experienced Head of Technology to lead its IT strategy, infrastructure, and operational delivery across an international platform. This is a senior leadership role with responsibility for shaping and delivering the organisation's technology roadmap while ensuring high performing, scalable, and commercially aligned technology operations. The Role The Head of Technology will be responsible for the overall leadership of the firm's IT function, including infrastructure, enterprise systems, vendor management, and technology transformation initiatives. This role combines strategic oversight with operational accountability - ensuring technology enables business growth, supports international operations, and delivers a high-quality user experience across all offices. You will act as the senior technology representative across the business and during investor due diligence processes, providing assurance around systems, resilience, and operational capability. Key Responsibilities Strategic oversight of global IT operations across multiple international offices Ownership of hybrid infrastructure (Azure and on premises environments) Development and execution of the firm's technology roadmap Leadership and management of key outsourced technology partners and vendor ecosystem Oversight of enterprise platforms, including fund administration systems Delivery of business critical technology projects across regions IT budget ownership, forecasting, and cost optimisation Ensuring operational resilience and regulatory readiness (including DORA) Acting as a technology business partner to senior stakeholders across all departments Leading AI and data enablement initiatives, including adoption of Microsoft Fabric, Copilot, and Power BI Supporting investor operational due diligence engagements as the primary technology contact Experience & Background Senior technology leadership experience within private equity, asset management, or broader investment management environments highly desirable Strong hands on knowledge of Microsoft 365 and Microsoft Azure Experience managing hybrid infrastructure environments Proven track record of leading outsourced IT providers and global vendor relationships Experience operating within regulated financial services environments Demonstrable ability to deliver structured technology change within fast paced organisations Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. About the Job Contract Type: Temporary Focus: IT Management/Senior Appointments Workplace Type: Hybrid Experience Level: Director Location: London Contract Type: Temporary Specialism: Technology & Digital Focus: IT Management/Senior Appointments Industry: Banking Salary: £80,000 - £100,000 per annum Workplace Type: Hybrid Experience Level: Director Location: London Job Reference: WXAXXU-03E90945 Date posted: 12 February 2026 Consultant: Charlie Douds
HR Advisor Permanent Salary up to £40k + car allowance Hybrid 3 days on site (either based in Bolton or travelling across the region), 2 days working from home This is a regional role that will require travel across Northwest, Northeast & Midlands regions with the Head Office in Bolton Medlock Partners are proud to be partnering with a leading mechanical and engineering business that supports the construction industry, to recruit a Regional HR Advisor. Reporting to the Regional HR Business Partner you will be part of a wider HR team located nationally and will cover the North Region which will cover the Northwest, Northeast & Midlands regions. You will have previous advisory experience and will be confident coaching and mentoring managers on best practices. You will also lead on employee relation casework including absenteeism, work on projects and oversee daily HR operations. Key Responsibilities of the HR Advisor: Provide advice, guidance, and support to managers on all HR matters Conduct employee onboarding and plan training and development to meet organisational and individual needs. Deliver administrative support across various processes and ensure accuracy and efficiency. Oversee short-term sickness (STS) and long-term sickness (LTS) management across the region, ensuring absence procedures are followed and absence levels are minimised. Work within strict deadlines to accurately process high volumes of confidential internal and external data. Analyse numerical and statistical information to provide raw data to HRBPs. Operate effectively both independently and as part of a team. Maintain up-to-date knowledge of statutory and legal requirements, with a commitment to ongoing personal development. Ensure records are accurate and compliant with Data Protection regulations. Develop and implement HR policies, guiding staff towards compliance. Assist in performance management and drive employee development plans. Lead the probation process, including mid-probation reviews and proactive follow-ups. Deliver HR briefings and presentations on a variety of topics. Support HR projects and contribute to their successful delivery. Undertake ad hoc projects as directed. Key requirements of the HR Advisor: HR degree or equivalent CIPD Level 5 as a minimum Up to date knowledge of HR best practice. Proven experience as an HR Advisor or in a similar role. Strong IT Skills and knowledge of HR systems and databases Ability to take ownership of a task and see it through to completion A proactive mindset, capable of managing multiple priorities effectively. Excellent written and verbal communication skills. If you are interested in this HR Advisor position and feel your experience matches the criteria, then please apply now for immediate consideration or for more information please contact Kerry Norman. Medlock Partners are a professional services recruitment specialist. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.
Mar 04, 2026
Full time
HR Advisor Permanent Salary up to £40k + car allowance Hybrid 3 days on site (either based in Bolton or travelling across the region), 2 days working from home This is a regional role that will require travel across Northwest, Northeast & Midlands regions with the Head Office in Bolton Medlock Partners are proud to be partnering with a leading mechanical and engineering business that supports the construction industry, to recruit a Regional HR Advisor. Reporting to the Regional HR Business Partner you will be part of a wider HR team located nationally and will cover the North Region which will cover the Northwest, Northeast & Midlands regions. You will have previous advisory experience and will be confident coaching and mentoring managers on best practices. You will also lead on employee relation casework including absenteeism, work on projects and oversee daily HR operations. Key Responsibilities of the HR Advisor: Provide advice, guidance, and support to managers on all HR matters Conduct employee onboarding and plan training and development to meet organisational and individual needs. Deliver administrative support across various processes and ensure accuracy and efficiency. Oversee short-term sickness (STS) and long-term sickness (LTS) management across the region, ensuring absence procedures are followed and absence levels are minimised. Work within strict deadlines to accurately process high volumes of confidential internal and external data. Analyse numerical and statistical information to provide raw data to HRBPs. Operate effectively both independently and as part of a team. Maintain up-to-date knowledge of statutory and legal requirements, with a commitment to ongoing personal development. Ensure records are accurate and compliant with Data Protection regulations. Develop and implement HR policies, guiding staff towards compliance. Assist in performance management and drive employee development plans. Lead the probation process, including mid-probation reviews and proactive follow-ups. Deliver HR briefings and presentations on a variety of topics. Support HR projects and contribute to their successful delivery. Undertake ad hoc projects as directed. Key requirements of the HR Advisor: HR degree or equivalent CIPD Level 5 as a minimum Up to date knowledge of HR best practice. Proven experience as an HR Advisor or in a similar role. Strong IT Skills and knowledge of HR systems and databases Ability to take ownership of a task and see it through to completion A proactive mindset, capable of managing multiple priorities effectively. Excellent written and verbal communication skills. If you are interested in this HR Advisor position and feel your experience matches the criteria, then please apply now for immediate consideration or for more information please contact Kerry Norman. Medlock Partners are a professional services recruitment specialist. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 04, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Head of Operations Manchester 100k - 120k Zachary Daniels are delighted to be partnering with a high-growth, regulated business to recruit a Head of Operations for a senior leadership role based in Manchester. This role has end-to-end accountability for operational performance across a complex, customer-facing, regulated environment. The Head of Operations will be responsible for building scalable, resilient operations, delivering strong customer outcomes, and ensuring robust governance as the business continues to scale. This is a hands-on leadership role, working closely with senior stakeholders across finance, product, technology, risk, and compliance within a fast-paced, commercially driven organisation. Benefits You'll Enjoy: Salary of 100,000 - 120,000 Manchester based senior leadership role High-visibility position within a growing regulated organisation Opportunity to shape and scale a critical business function Role Responsibilities: Define and deliver the operational strategy aligned to wider business objectives. Own day-to-day operations across customer servicing, complaints, incident management, and operational performance. Ensure operational readiness for new product launches and business change initiatives. Lead governance, operational risk management, and regulatory compliance within a regulated environment. Act as a Certified Individual under SMCR, with clear accountability for operational controls and outcomes. Design, implement, and continuously improve scalable operating models, leveraging automation and technology where appropriate. Monitor and optimise operational KPIs, SLAs, cost efficiency, and customer outcomes. Produce senior leadership and board-level operational reporting and performance dashboards. Lead, develop, and scale high-performing operational teams. Oversee third-party suppliers and outsourcing partners, ensuring performance and regulatory compliance. Build strong working relationships across finance, product, technology, risk, and compliance teams. About You: Proven experience in a senior operations leadership role within a regulated environment. Strong understanding of customer operations, service delivery, and operational governance. Deep experience in complaints handling, regulatory standards, and customer outcomes. Comfortable operating in fast-paced, high-growth environments. Commercially aware with a data-driven approach to decision-making. Confident engaging with senior stakeholders and leadership teams. Experience leading and scaling teams, setting accountability, and driving continuous improvement. Apply today with your most up to date CV! BH35393
Mar 04, 2026
Full time
Head of Operations Manchester 100k - 120k Zachary Daniels are delighted to be partnering with a high-growth, regulated business to recruit a Head of Operations for a senior leadership role based in Manchester. This role has end-to-end accountability for operational performance across a complex, customer-facing, regulated environment. The Head of Operations will be responsible for building scalable, resilient operations, delivering strong customer outcomes, and ensuring robust governance as the business continues to scale. This is a hands-on leadership role, working closely with senior stakeholders across finance, product, technology, risk, and compliance within a fast-paced, commercially driven organisation. Benefits You'll Enjoy: Salary of 100,000 - 120,000 Manchester based senior leadership role High-visibility position within a growing regulated organisation Opportunity to shape and scale a critical business function Role Responsibilities: Define and deliver the operational strategy aligned to wider business objectives. Own day-to-day operations across customer servicing, complaints, incident management, and operational performance. Ensure operational readiness for new product launches and business change initiatives. Lead governance, operational risk management, and regulatory compliance within a regulated environment. Act as a Certified Individual under SMCR, with clear accountability for operational controls and outcomes. Design, implement, and continuously improve scalable operating models, leveraging automation and technology where appropriate. Monitor and optimise operational KPIs, SLAs, cost efficiency, and customer outcomes. Produce senior leadership and board-level operational reporting and performance dashboards. Lead, develop, and scale high-performing operational teams. Oversee third-party suppliers and outsourcing partners, ensuring performance and regulatory compliance. Build strong working relationships across finance, product, technology, risk, and compliance teams. About You: Proven experience in a senior operations leadership role within a regulated environment. Strong understanding of customer operations, service delivery, and operational governance. Deep experience in complaints handling, regulatory standards, and customer outcomes. Comfortable operating in fast-paced, high-growth environments. Commercially aware with a data-driven approach to decision-making. Confident engaging with senior stakeholders and leadership teams. Experience leading and scaling teams, setting accountability, and driving continuous improvement. Apply today with your most up to date CV! BH35393
The Senior Director, SID is responsible for the development of strategy and operational delivery for the assigned portfolio in the international (INT) region, with indirect responsibility for regional sales/market share performance for the relevant portfolio/brand(s). The incumbent is responsible for setting the strategic direction for the inline SID CSL brands, along with future product launches click apply for full job details
Mar 04, 2026
Full time
The Senior Director, SID is responsible for the development of strategy and operational delivery for the assigned portfolio in the international (INT) region, with indirect responsibility for regional sales/market share performance for the relevant portfolio/brand(s). The incumbent is responsible for setting the strategic direction for the inline SID CSL brands, along with future product launches click apply for full job details
Housing Officer 30 Week Temporary Contract £27.56 LTD per hour Patch covering Westminster & N1 Service Care Solutions are currently recruiting for a Housing Officer on behalf of a respected not-for-profit housing provider operating across London.This is an excellent opportunity for an experienced customer-focused professional to join a refreshed and forward-thinking operations team, committed to improving the resident experience and delivering high-quality housing management services. The Role As a Housing Officer, you will manage a defined patch across Westminster and N1, ensuring residents receive an efficient, responsive and high-standard housing service.You will take ownership of day-to-day housing management, ensuring that core services are delivered effectively and that residents feel supported and valued within their communities. Key Responsibilities Manage a designated patch, acting as the main point of contact for residents Ensure repairs, cleaning and grounds maintenance services are delivered to a high standard Monitor contractor performance and address service delivery issues Respond to tenancy and estate management enquiries Identify and resolve issues impacting customer satisfaction Work collaboratively with internal teams and external partners Support continuous service improvement initiatives About You We are looking for someone who: Has previous experience in customer service (housing experience desirable but not essential) Demonstrates resilience and strong problem-solving ability Is confident managing competing priorities across a patch Communicates effectively with a wide range of residents Takes ownership and accountability for service delivery Genuinely puts customers first Pending legislative updates, there may be a requirement to hold or work towards a relevant professional qualification. Why Apply? Competitive £27.56 LTD per hour 30-week temporary assignment Opportunity to work within a respected London housing organisation Meaningful role improving resident experience across central London If you are interested, please contact: George Westhead
Mar 04, 2026
Contractor
Housing Officer 30 Week Temporary Contract £27.56 LTD per hour Patch covering Westminster & N1 Service Care Solutions are currently recruiting for a Housing Officer on behalf of a respected not-for-profit housing provider operating across London.This is an excellent opportunity for an experienced customer-focused professional to join a refreshed and forward-thinking operations team, committed to improving the resident experience and delivering high-quality housing management services. The Role As a Housing Officer, you will manage a defined patch across Westminster and N1, ensuring residents receive an efficient, responsive and high-standard housing service.You will take ownership of day-to-day housing management, ensuring that core services are delivered effectively and that residents feel supported and valued within their communities. Key Responsibilities Manage a designated patch, acting as the main point of contact for residents Ensure repairs, cleaning and grounds maintenance services are delivered to a high standard Monitor contractor performance and address service delivery issues Respond to tenancy and estate management enquiries Identify and resolve issues impacting customer satisfaction Work collaboratively with internal teams and external partners Support continuous service improvement initiatives About You We are looking for someone who: Has previous experience in customer service (housing experience desirable but not essential) Demonstrates resilience and strong problem-solving ability Is confident managing competing priorities across a patch Communicates effectively with a wide range of residents Takes ownership and accountability for service delivery Genuinely puts customers first Pending legislative updates, there may be a requirement to hold or work towards a relevant professional qualification. Why Apply? Competitive £27.56 LTD per hour 30-week temporary assignment Opportunity to work within a respected London housing organisation Meaningful role improving resident experience across central London If you are interested, please contact: George Westhead
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 04, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Company Description The UK Government has established UK Industrial Fusion Solutions (UKIFS) Ltd , a subsidiary of UK Atomic Energy Authority (UKAEA), to lead the charge in delivering fusion energy through design and delivery of the Spherical Tokamak for Energy Production (STEP) prototype fusion plant. UKIFS is establishing itself, setting up the company, attracting talent, engaging with industry, developing a supply chain, and planning and constructing of the STEP prototype. Fusion energy, crucial for combating climate change and ensuring energy independence, is expected to be commercially viable by mid-century. The UK, led by UKIFS, aims for a prototype fusion plant, targeting first operations around 2040. UK Industrial Fusion Solutions Ltd. will lead delivery, collaborating with industrial partners and building a fusion supply chain with an estimated global sector value of £7tn per year. Join UKIFS and the STEP programme to be involved in this ground breaking journey. As an employee of UKIFS, you will benefit from: Outstanding defined benefit pension scheme, details of which can be found at the end of this advert. Corporate bonus scheme up to 7% and a Relocation allowance (if eligible). Flexible working options including family friendly policies and the right to request flexible working from the start of your employment. Employee Assistance Programme and trained Mental Health First Aiders. Generous annual leave allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays. Wide range of career development opportunities. A vibrant culture committed to being fully inclusive. A full list of our benefits can be found here The salary for this role is £62,858. This permanent position is to be based in West Burton, Nottinghamshire. For more information on UKIFS, visit: Job Description The Role As a Senior Commercial Manager, you will be a key leader ensuring the effective procurement, execution, and management of high-value contracts. You will work at the heart of a world-class engineering programme, shaping contract strategy and enabling industry partnerships that will drive the realisation of fusion energy. Contract Strategy & Delivery Lead the drafting, negotiation, and execution of complex contracts, including supply, engineering, and service agreements. Ensure contract terms align with programme goals, regulatory requirements, and industry standards. Drive a collaborative approach to contract management, ensuring fair and productive relationships with Whole Plant Partners. Provide expert risk assessment and mitigation strategies for contractual obligations. Manage the full contract lifecycle, ensuring all milestones and deliverables are achieved on time and within budget. Develop and maintain robust tracking and reporting systems to monitor contract performance. Lead the resolution of contract disputes, working closely with legal, technical, and sourcing teams. Maintain compliance with all commercial, legal, and regulatory frameworks. Team Leadership & Development Oversee and develop a cross-functional commercial team, including UKIFS employees and Whole Plant Partner representatives. Stay ahead of industry advancements in fusion energy and apply insights to optimise contract strategies. Promote a collaborative and high-performance culture, ensuring seamless integration across teams. Mentor and coach team members, providing guidance on complex contract management issues. Lead on continuous improvement initiatives to enhance commercial processes and supplier performance. Maintain strong supplier relationships and ensure contract compliance across all stakeholders. Collaboration & Stakeholder Engagement Serve as the primary contact for all contract-related matters within your IPT. Work closely with technical and commercial teams to drive contract performance. Provide training and support to internal teams on best practices in contract management. Act as a cultural ambassador, ensuring UKIFS values are reflected in all partnerships and negotiations. The above is not intended to be an exhaustive list of activities and you may be required to undertake other reasonable tasks or duties requested. Qualifications We are looking for a seasoned contract management professional with a track record of success in complex, high-value engineering projects. Essential Skills & Experience MCIPS or RICS Qualification (or equivalent). Proven experience in senior contract management, ideally in engineering, or major infrastructure projects. Strong expertise in NEC contracts, procurement strategies, and commercial frameworks. Experience leading small to medium-sized commercial teams and delivering strategic outcomes. Excellent negotiation, analytical, and problem-solving skills. Ability to work in a highly regulated environment, ensuring strict compliance. Strong leadership and communication skills, with experience working cross-functionally. Strategic mindset with a focus on long-term collaborative partnerships. Adaptability to work in a fast-paced, evolving programme. Desirable Experience Accredited Government Commercial Practitioner (or willingness to obtain). Experience managing Joint Ventures or Consortia Contracts. Public sector knowledge, including experience working with government regulations and policies. Track record of implementing commercial transformation initiatives. Additional Information We welcome applications from under-represented groups, particularly women in STEM and individuals from British black and other ethnic minority backgrounds, and people with disabilities. Our Executive team, supported by our 'Equality, Diversity and Inclusion' (EDI) Partner and Inclusion Ambassadors, actively promotes EDI and takes steps to increase diversity within our organisation. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success. UKIFS is committed to being accessible. Please email email protected if you have any questions or require help or adjustments to compete on a fair basis, for example, changes to the way we interview or share information. This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including the Disclosure & Barring Service (DBS) checks for criminal convictions. Whilst not required at this time, there is a possibility of an SC Clearance being required in the future. If a candidate already holds an SC clearance, that clearance can be transferred to UKIFS. For applicants applying from outside the United Kingdom or those who have spent time outside the UK in the last five years, please visit the following link for information on criminal records checks: If your country of residence or previous residence is not listed on the website or if the UK Government does not have information on obtaining a criminal records check from that state, we regret to inform you that we cannot process your application. Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications. We may consider your application for future positions or similar positions within the organisation. We have a number of exceptional opportunities available at the moment. To view them all, please visit Careers - STEP.
Mar 04, 2026
Full time
Company Description The UK Government has established UK Industrial Fusion Solutions (UKIFS) Ltd , a subsidiary of UK Atomic Energy Authority (UKAEA), to lead the charge in delivering fusion energy through design and delivery of the Spherical Tokamak for Energy Production (STEP) prototype fusion plant. UKIFS is establishing itself, setting up the company, attracting talent, engaging with industry, developing a supply chain, and planning and constructing of the STEP prototype. Fusion energy, crucial for combating climate change and ensuring energy independence, is expected to be commercially viable by mid-century. The UK, led by UKIFS, aims for a prototype fusion plant, targeting first operations around 2040. UK Industrial Fusion Solutions Ltd. will lead delivery, collaborating with industrial partners and building a fusion supply chain with an estimated global sector value of £7tn per year. Join UKIFS and the STEP programme to be involved in this ground breaking journey. As an employee of UKIFS, you will benefit from: Outstanding defined benefit pension scheme, details of which can be found at the end of this advert. Corporate bonus scheme up to 7% and a Relocation allowance (if eligible). Flexible working options including family friendly policies and the right to request flexible working from the start of your employment. Employee Assistance Programme and trained Mental Health First Aiders. Generous annual leave allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays. Wide range of career development opportunities. A vibrant culture committed to being fully inclusive. A full list of our benefits can be found here The salary for this role is £62,858. This permanent position is to be based in West Burton, Nottinghamshire. For more information on UKIFS, visit: Job Description The Role As a Senior Commercial Manager, you will be a key leader ensuring the effective procurement, execution, and management of high-value contracts. You will work at the heart of a world-class engineering programme, shaping contract strategy and enabling industry partnerships that will drive the realisation of fusion energy. Contract Strategy & Delivery Lead the drafting, negotiation, and execution of complex contracts, including supply, engineering, and service agreements. Ensure contract terms align with programme goals, regulatory requirements, and industry standards. Drive a collaborative approach to contract management, ensuring fair and productive relationships with Whole Plant Partners. Provide expert risk assessment and mitigation strategies for contractual obligations. Manage the full contract lifecycle, ensuring all milestones and deliverables are achieved on time and within budget. Develop and maintain robust tracking and reporting systems to monitor contract performance. Lead the resolution of contract disputes, working closely with legal, technical, and sourcing teams. Maintain compliance with all commercial, legal, and regulatory frameworks. Team Leadership & Development Oversee and develop a cross-functional commercial team, including UKIFS employees and Whole Plant Partner representatives. Stay ahead of industry advancements in fusion energy and apply insights to optimise contract strategies. Promote a collaborative and high-performance culture, ensuring seamless integration across teams. Mentor and coach team members, providing guidance on complex contract management issues. Lead on continuous improvement initiatives to enhance commercial processes and supplier performance. Maintain strong supplier relationships and ensure contract compliance across all stakeholders. Collaboration & Stakeholder Engagement Serve as the primary contact for all contract-related matters within your IPT. Work closely with technical and commercial teams to drive contract performance. Provide training and support to internal teams on best practices in contract management. Act as a cultural ambassador, ensuring UKIFS values are reflected in all partnerships and negotiations. The above is not intended to be an exhaustive list of activities and you may be required to undertake other reasonable tasks or duties requested. Qualifications We are looking for a seasoned contract management professional with a track record of success in complex, high-value engineering projects. Essential Skills & Experience MCIPS or RICS Qualification (or equivalent). Proven experience in senior contract management, ideally in engineering, or major infrastructure projects. Strong expertise in NEC contracts, procurement strategies, and commercial frameworks. Experience leading small to medium-sized commercial teams and delivering strategic outcomes. Excellent negotiation, analytical, and problem-solving skills. Ability to work in a highly regulated environment, ensuring strict compliance. Strong leadership and communication skills, with experience working cross-functionally. Strategic mindset with a focus on long-term collaborative partnerships. Adaptability to work in a fast-paced, evolving programme. Desirable Experience Accredited Government Commercial Practitioner (or willingness to obtain). Experience managing Joint Ventures or Consortia Contracts. Public sector knowledge, including experience working with government regulations and policies. Track record of implementing commercial transformation initiatives. Additional Information We welcome applications from under-represented groups, particularly women in STEM and individuals from British black and other ethnic minority backgrounds, and people with disabilities. Our Executive team, supported by our 'Equality, Diversity and Inclusion' (EDI) Partner and Inclusion Ambassadors, actively promotes EDI and takes steps to increase diversity within our organisation. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success. UKIFS is committed to being accessible. Please email email protected if you have any questions or require help or adjustments to compete on a fair basis, for example, changes to the way we interview or share information. This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including the Disclosure & Barring Service (DBS) checks for criminal convictions. Whilst not required at this time, there is a possibility of an SC Clearance being required in the future. If a candidate already holds an SC clearance, that clearance can be transferred to UKIFS. For applicants applying from outside the United Kingdom or those who have spent time outside the UK in the last five years, please visit the following link for information on criminal records checks: If your country of residence or previous residence is not listed on the website or if the UK Government does not have information on obtaining a criminal records check from that state, we regret to inform you that we cannot process your application. Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications. We may consider your application for future positions or similar positions within the organisation. We have a number of exceptional opportunities available at the moment. To view them all, please visit Careers - STEP.
AVP - Leveraged Finance & JV Administrator Location: London (Hybrid - 2-3 days in office) Contract: 6 months, strong potential for extension Day Rate: From 300 via Umbrella (DOE) We are partnering with a major Japanese-headquartered global financial institution with a long-standing presence across corporate banking, markets, consumer banking and a broad range of financial services. They are seeking an experienced AVP-Leveraged Finance & JV Administrator to join their Specialised Products Department (SPD), supporting strategic Leveraged Finance and Net Asset Value (NAV) joint venture programmes with leading Private Equity partners. This position sits within the Planning & Internal Control Group and plays an important role in the administration, governance and monitoring of several JVCo structures that are key growth areas for the bank. You will support the full lifecycle of JVCo activity, including reviewing reporting, reconciling data across systems (Loan IQ, OBS, Themis), overseeing loan servicing, supporting deal closings, and coordinating with Front Office, JV partners, Operations and Head Office teams. The role offers excellent exposure to leveraged lending, structured finance, securitisation reporting and cross-functional collaboration. Key Responsibilities JVCo Financial Controllership & Administration Oversee loans earmarked for JV transfer through to final SPV completion. Manage loan servicing activities and maintain internal booking masters, ensuring alignment with systems such as Loan IQ, OBS and Themis. Draft, update and approve JV term sheets, ensuring they reflect underlying credit agreements. Coordinate with JVCo Boards/Investment Committees on upcoming deal submissions. Review accruals, covenants, margin changes, day-one funding and drawdown requests with co-investment partners. Ensure timely delivery of external service provider reports in line with securitisation and regulatory standards. Front Office & Transaction Support Support Front Office teams with analysis and execution of new leveraged finance transactions, ensuring compliance with participation agreements. Contribute to periodic credit monitoring, credit applications and transaction assessments. Securitisation & Credit Administration Prepare Facility Grading analysis and support GBR credit application submissions. Assist with securitisation reporting requirements for PRA/FCA submissions. Produce data and reports for internal/external audit and regulatory reviews. Operational Collaboration & Continuous Improvement Work with SPD, Operations, Risk, Finance and other internal departments as needed. Support wider Planning & Internal Control Group activities. Contribute to process improvements, documentation updates and strong internal control culture. Required Skills & Experience Strong experience working with underlying credit agreements , loan documentation and middle-office operations. Hands-on knowledge of loan systems such as Loan IQ, OBS or Themis. Understanding of leveraged finance, LBOs, NAV financing, securitisation or structured finance (beneficial but not essential). High accuracy, strong analytical skills and the ability to audit your own work. Good proficiency in Excel , plus Word and PowerPoint. Ability to work under pressure and manage competing deadlines. Strong organisational skills, proactive mindset, and excellent stakeholder communication. A team player able to work across multiple departments and external partners. Knowledge of loan/trade documentation and the credit approval process. Candidates must clearly evidence relevant experience in their CV to be considered. We are committed to equal opportunities and creating pathways for diverse talent. We value and celebrate difference, believing it drives innovation, agility and stronger performance. We use generative AI tools to support early-stage candidate screening for fairness and consistency. All final hiring decisions are made by our human hiring team. If you have not heard from us within 48 hours, your application has not been successful on this occasion, but we may retain your details for future suitable opportunities.
Mar 04, 2026
Contractor
AVP - Leveraged Finance & JV Administrator Location: London (Hybrid - 2-3 days in office) Contract: 6 months, strong potential for extension Day Rate: From 300 via Umbrella (DOE) We are partnering with a major Japanese-headquartered global financial institution with a long-standing presence across corporate banking, markets, consumer banking and a broad range of financial services. They are seeking an experienced AVP-Leveraged Finance & JV Administrator to join their Specialised Products Department (SPD), supporting strategic Leveraged Finance and Net Asset Value (NAV) joint venture programmes with leading Private Equity partners. This position sits within the Planning & Internal Control Group and plays an important role in the administration, governance and monitoring of several JVCo structures that are key growth areas for the bank. You will support the full lifecycle of JVCo activity, including reviewing reporting, reconciling data across systems (Loan IQ, OBS, Themis), overseeing loan servicing, supporting deal closings, and coordinating with Front Office, JV partners, Operations and Head Office teams. The role offers excellent exposure to leveraged lending, structured finance, securitisation reporting and cross-functional collaboration. Key Responsibilities JVCo Financial Controllership & Administration Oversee loans earmarked for JV transfer through to final SPV completion. Manage loan servicing activities and maintain internal booking masters, ensuring alignment with systems such as Loan IQ, OBS and Themis. Draft, update and approve JV term sheets, ensuring they reflect underlying credit agreements. Coordinate with JVCo Boards/Investment Committees on upcoming deal submissions. Review accruals, covenants, margin changes, day-one funding and drawdown requests with co-investment partners. Ensure timely delivery of external service provider reports in line with securitisation and regulatory standards. Front Office & Transaction Support Support Front Office teams with analysis and execution of new leveraged finance transactions, ensuring compliance with participation agreements. Contribute to periodic credit monitoring, credit applications and transaction assessments. Securitisation & Credit Administration Prepare Facility Grading analysis and support GBR credit application submissions. Assist with securitisation reporting requirements for PRA/FCA submissions. Produce data and reports for internal/external audit and regulatory reviews. Operational Collaboration & Continuous Improvement Work with SPD, Operations, Risk, Finance and other internal departments as needed. Support wider Planning & Internal Control Group activities. Contribute to process improvements, documentation updates and strong internal control culture. Required Skills & Experience Strong experience working with underlying credit agreements , loan documentation and middle-office operations. Hands-on knowledge of loan systems such as Loan IQ, OBS or Themis. Understanding of leveraged finance, LBOs, NAV financing, securitisation or structured finance (beneficial but not essential). High accuracy, strong analytical skills and the ability to audit your own work. Good proficiency in Excel , plus Word and PowerPoint. Ability to work under pressure and manage competing deadlines. Strong organisational skills, proactive mindset, and excellent stakeholder communication. A team player able to work across multiple departments and external partners. Knowledge of loan/trade documentation and the credit approval process. Candidates must clearly evidence relevant experience in their CV to be considered. We are committed to equal opportunities and creating pathways for diverse talent. We value and celebrate difference, believing it drives innovation, agility and stronger performance. We use generative AI tools to support early-stage candidate screening for fairness and consistency. All final hiring decisions are made by our human hiring team. If you have not heard from us within 48 hours, your application has not been successful on this occasion, but we may retain your details for future suitable opportunities.
Location Hybrid, with a minimum of 20% in the Oxford and London offices per month About Us We'reNominet - a world-leading domain name registryoperatingat the heart of the UK internet. Whilewe'rebest known for running .UK domains, our DNSexpertisealso underpins critical internet infrastructure that government services, including the NHS, rely on. As a public benefit company, our work has a positive impact on society. Alongside our work as the national domain name registry, we support programmes that use technology to improve people's lives by making the internet safe and resilient. The Role As the Head ofEngineeringfor DNS servicesat Nominet, you will lead a core technology engineering team to deliver industry-leadingsystems for the internet.This is a critical role with responsibility for engineering one of Nominet'smain businesslines. You will manage a highly skilled team who are either deep experts in the Domain Name System (DNS)or software engineers who will develop custom applicationsandautomationwhichunderpinsour DNS Services. This role requires a good understanding of distributed systems and modern software engineering and would suit someone from a Site Reliability Engineering or DevSecOps background with extensive experience in managing mission-critical systems based on open source software. To be successful in this role, you will need to build on our existing DNS product and balance service delivery with the broader strategic goals of the organisation. You will take a data-driven approach to technology and have a relentless focus on simplicity and working software. This way of working will inform your decision-making and provide a feedback loop to drive incremental improvements. Overall, youwill be a natural problem solver with the mindset for excellence across the entire software development lifecycle - architecture, engineering, and into operations. What You'll Be Doing Lead the DNS Engineering function: Manage and mentor engineers, fostering a collaborative and innovative team culture. Technical leadership: Partner with senior DNS experts to guide the design, delivery, and operation of Nominet's DNS products and services, ensuring they are robust, scalable, and aligned with industry best practices. Design authority alignment: Work closely with DNS architects and principal engineers to ensure expert thinking is embedded in our products and services. Strategic direction: Collaborate with the CTO, Technology Leadership Team, Architecture, and Product to shape and deliver the DNS strategy. Software and service design: Ensure DNS software and services meet current and future business needs, with a focus on innovation and continuous improvement. Project delivery: Deliver DNS initiatives on time, within budget, and to high quality standards, managing risk and ensuring rigorous testing. Operational excellence: Ensure DNS services meet or exceed SLAs for uptime and performance through proactive monitoring, maintenance, and optimisation. Stakeholder collaboration: Work closely with Network Engineering, Security, Platforms, and SRE to ensure DNS services are fully integrated and aligned with organisational goals. People development: Recruit, develop, and retain top DNS talent, fostering continuous learning and keeping skills aligned with advances in DNS technology. About You 7+ years of engineering experience with 3+ years in senior leadership roles, ideally within telco, internet, or service provider environments, or alternatively in near real-time, distributed, or streaming systems. Strong understanding of Linux-based systems and cloud platforms (AWS preferred). Hands-on experience designing and managing large-scale distributed systems, web applications, and microservices. Knowledge of distributed architectures, internet protocols, and networking fundamentals (IP addressing, routing, load balancing). Knowledge of BGP and IP Anycast a plus. Strong software engineering background (Java, Python, or similar). Experience developing and commercialising solutions/products. Understanding of security practices, including encryption, DDOS mitigation, and working in highly secure environments. Data and analytics expertise with the ability to translate insights into strategic decisions. Proven experience in system design, planning, organisation, and full product lifecycle management. Familiarity with Agile development methodology. Adaptable, flexible, and able to thrive in evolving Dev/Ops environments; motivated to learn and embrace new challenges. What To Expect Next 1st stage: Introduction call with a member of the TA team (30-45 mins) 2nd Stage: Hiring Manager and Leadership Capability Interview (60 mins) 3rd Stage: Technical Deep Dive (60 mins) 4th Stage: Psychometric Assessment, System Design Interview & Exec Interview (90 mins) What We Offer Hybrid & Flexible Working Early Finish Friday - Working week of 34 hours with full-time pay. (Finish at midday on Friday) 30 days of annual leave plus bank holidays, with the ability to purchase an additional 5 days. Private Medical Insurance + Employee Assistance Programme Pension Scheme (Matched to 7%) Annual Bonus Scheme Family Leave (Enhanced) Electric vehicle scheme with on-site charging points Rewards platform with access to discounts at hundreds of shops, restaurants etc. Diversity Statement We're passionate about creating a workplace where every individual is valued, respected, and empowered. Somewhere we can benefit from all forms of diversity and discover the true value in our differences. If there are any adjustments we could make to the recruitment and selection process to support you, please let us know Security Statement Nominet is committed to the safeguarding and welfare of the internet and expects all employees and volunteers to share this commitment by participating in the relevant security and screening processes. All roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles due to the nature of their work, will require additional security clearance. Job Segment Open Source, Embedded, Cloud, Testing, Linux, Technology
Mar 04, 2026
Full time
Location Hybrid, with a minimum of 20% in the Oxford and London offices per month About Us We'reNominet - a world-leading domain name registryoperatingat the heart of the UK internet. Whilewe'rebest known for running .UK domains, our DNSexpertisealso underpins critical internet infrastructure that government services, including the NHS, rely on. As a public benefit company, our work has a positive impact on society. Alongside our work as the national domain name registry, we support programmes that use technology to improve people's lives by making the internet safe and resilient. The Role As the Head ofEngineeringfor DNS servicesat Nominet, you will lead a core technology engineering team to deliver industry-leadingsystems for the internet.This is a critical role with responsibility for engineering one of Nominet'smain businesslines. You will manage a highly skilled team who are either deep experts in the Domain Name System (DNS)or software engineers who will develop custom applicationsandautomationwhichunderpinsour DNS Services. This role requires a good understanding of distributed systems and modern software engineering and would suit someone from a Site Reliability Engineering or DevSecOps background with extensive experience in managing mission-critical systems based on open source software. To be successful in this role, you will need to build on our existing DNS product and balance service delivery with the broader strategic goals of the organisation. You will take a data-driven approach to technology and have a relentless focus on simplicity and working software. This way of working will inform your decision-making and provide a feedback loop to drive incremental improvements. Overall, youwill be a natural problem solver with the mindset for excellence across the entire software development lifecycle - architecture, engineering, and into operations. What You'll Be Doing Lead the DNS Engineering function: Manage and mentor engineers, fostering a collaborative and innovative team culture. Technical leadership: Partner with senior DNS experts to guide the design, delivery, and operation of Nominet's DNS products and services, ensuring they are robust, scalable, and aligned with industry best practices. Design authority alignment: Work closely with DNS architects and principal engineers to ensure expert thinking is embedded in our products and services. Strategic direction: Collaborate with the CTO, Technology Leadership Team, Architecture, and Product to shape and deliver the DNS strategy. Software and service design: Ensure DNS software and services meet current and future business needs, with a focus on innovation and continuous improvement. Project delivery: Deliver DNS initiatives on time, within budget, and to high quality standards, managing risk and ensuring rigorous testing. Operational excellence: Ensure DNS services meet or exceed SLAs for uptime and performance through proactive monitoring, maintenance, and optimisation. Stakeholder collaboration: Work closely with Network Engineering, Security, Platforms, and SRE to ensure DNS services are fully integrated and aligned with organisational goals. People development: Recruit, develop, and retain top DNS talent, fostering continuous learning and keeping skills aligned with advances in DNS technology. About You 7+ years of engineering experience with 3+ years in senior leadership roles, ideally within telco, internet, or service provider environments, or alternatively in near real-time, distributed, or streaming systems. Strong understanding of Linux-based systems and cloud platforms (AWS preferred). Hands-on experience designing and managing large-scale distributed systems, web applications, and microservices. Knowledge of distributed architectures, internet protocols, and networking fundamentals (IP addressing, routing, load balancing). Knowledge of BGP and IP Anycast a plus. Strong software engineering background (Java, Python, or similar). Experience developing and commercialising solutions/products. Understanding of security practices, including encryption, DDOS mitigation, and working in highly secure environments. Data and analytics expertise with the ability to translate insights into strategic decisions. Proven experience in system design, planning, organisation, and full product lifecycle management. Familiarity with Agile development methodology. Adaptable, flexible, and able to thrive in evolving Dev/Ops environments; motivated to learn and embrace new challenges. What To Expect Next 1st stage: Introduction call with a member of the TA team (30-45 mins) 2nd Stage: Hiring Manager and Leadership Capability Interview (60 mins) 3rd Stage: Technical Deep Dive (60 mins) 4th Stage: Psychometric Assessment, System Design Interview & Exec Interview (90 mins) What We Offer Hybrid & Flexible Working Early Finish Friday - Working week of 34 hours with full-time pay. (Finish at midday on Friday) 30 days of annual leave plus bank holidays, with the ability to purchase an additional 5 days. Private Medical Insurance + Employee Assistance Programme Pension Scheme (Matched to 7%) Annual Bonus Scheme Family Leave (Enhanced) Electric vehicle scheme with on-site charging points Rewards platform with access to discounts at hundreds of shops, restaurants etc. Diversity Statement We're passionate about creating a workplace where every individual is valued, respected, and empowered. Somewhere we can benefit from all forms of diversity and discover the true value in our differences. If there are any adjustments we could make to the recruitment and selection process to support you, please let us know Security Statement Nominet is committed to the safeguarding and welfare of the internet and expects all employees and volunteers to share this commitment by participating in the relevant security and screening processes. All roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles due to the nature of their work, will require additional security clearance. Job Segment Open Source, Embedded, Cloud, Testing, Linux, Technology
Project Manager - Cable Engineering (Asset) Location: North-East EnglandContract Type: Full-time, PermanentSalary: Up to £52.5k + Company Vehicle + Flexible Benefits Freedom has an exciting opportunity for a Project Manager to lead the delivery of our Cable Engineering Services contract with Northern Powergrid, focusing on Asset Replacement. You'll ensure safe, efficient, and high-quality delivery of projects across the region. Some of the key deliverables in this role will include: Oversee day-to-day operations for Asset Replacement work, ensuring delivery on time and within budget. Lead and motivate a team of Field Managers, Supervisors, Planners, Engineers, and Operatives. Act as the main point of contact with Northern Powergrid and maintain strong client relationships. Ensure compliance with HSQE policies and legal requirements. Manage multiple projects from planning to energisation and handover. Allocate resources effectively and monitor performance against KPIs. Ensure timely submission of documentation and liaise with stakeholders. What We're Looking For: Experience in a senior operational role within cable installation, utilities, or power distribution. Knowledge of LV/HV cable networks, ideally in a DNO environment. Strong leadership, client management, and commercial awareness. NEBOSH/IOSH or equivalent Health & Safety qualification. Full UK Driving Licence. Desirable: Experience with Northern Powergrid contracts. Streetworks knowledge. Project Management qualification (e.g., PRINCE2, APM). Benefits: Pension with a leading provider and up to 8% employer contribution 25 days Annual Leave + Bank Holidays Salary sacrifice car scheme (Hybrid/Electric Vehicle) Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 04, 2026
Full time
Project Manager - Cable Engineering (Asset) Location: North-East EnglandContract Type: Full-time, PermanentSalary: Up to £52.5k + Company Vehicle + Flexible Benefits Freedom has an exciting opportunity for a Project Manager to lead the delivery of our Cable Engineering Services contract with Northern Powergrid, focusing on Asset Replacement. You'll ensure safe, efficient, and high-quality delivery of projects across the region. Some of the key deliverables in this role will include: Oversee day-to-day operations for Asset Replacement work, ensuring delivery on time and within budget. Lead and motivate a team of Field Managers, Supervisors, Planners, Engineers, and Operatives. Act as the main point of contact with Northern Powergrid and maintain strong client relationships. Ensure compliance with HSQE policies and legal requirements. Manage multiple projects from planning to energisation and handover. Allocate resources effectively and monitor performance against KPIs. Ensure timely submission of documentation and liaise with stakeholders. What We're Looking For: Experience in a senior operational role within cable installation, utilities, or power distribution. Knowledge of LV/HV cable networks, ideally in a DNO environment. Strong leadership, client management, and commercial awareness. NEBOSH/IOSH or equivalent Health & Safety qualification. Full UK Driving Licence. Desirable: Experience with Northern Powergrid contracts. Streetworks knowledge. Project Management qualification (e.g., PRINCE2, APM). Benefits: Pension with a leading provider and up to 8% employer contribution 25 days Annual Leave + Bank Holidays Salary sacrifice car scheme (Hybrid/Electric Vehicle) Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Sous Chef - RAF Bassingbourn Pay: £16.43 per hour? Hours: 37.5 hours per week Working Pattern: 5 days over 7 Shift Pattern Early: 05:00 - 14:30 Late: 10:30 - 19:00 Meal Service Times Breakfast: 06:30 - 08:00 Lunch: 12:15 - 13:30 Evening Meal: 17:30 - 18:30 We are seeking an experienced and motivated Sous Chef to join our catering team at RAF Bassingbourn . This is a great opportunity to support the Head Chef in delivering high-quality, nutritious meals within a structured Defence catering environment. Key Responsibilities Support the Head Chef with day-to-day kitchen operations Prepare, cook, and serve high-quality meals across all services Supervise and support kitchen staff to ensure consistency and standards Maintain excellent food hygiene, safety, and cleanliness practices Assist with menu planning, stock control, ordering, and allergen management Ensure smooth and efficient service delivery across all shift patterns About You Previous experience essential in a similar role (Sous Chef or Senior Chef de Partie) Culinary qualifications desirable (City & Guilds / NVQ or equivalent) Strong leadership, communication, and organisational skills Passion for great food and quality service Flexible, reliable, and comfortable working early and late shifts We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families About Us Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. Job Reference: com SU Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Mar 04, 2026
Full time
Sous Chef - RAF Bassingbourn Pay: £16.43 per hour? Hours: 37.5 hours per week Working Pattern: 5 days over 7 Shift Pattern Early: 05:00 - 14:30 Late: 10:30 - 19:00 Meal Service Times Breakfast: 06:30 - 08:00 Lunch: 12:15 - 13:30 Evening Meal: 17:30 - 18:30 We are seeking an experienced and motivated Sous Chef to join our catering team at RAF Bassingbourn . This is a great opportunity to support the Head Chef in delivering high-quality, nutritious meals within a structured Defence catering environment. Key Responsibilities Support the Head Chef with day-to-day kitchen operations Prepare, cook, and serve high-quality meals across all services Supervise and support kitchen staff to ensure consistency and standards Maintain excellent food hygiene, safety, and cleanliness practices Assist with menu planning, stock control, ordering, and allergen management Ensure smooth and efficient service delivery across all shift patterns About You Previous experience essential in a similar role (Sous Chef or Senior Chef de Partie) Culinary qualifications desirable (City & Guilds / NVQ or equivalent) Strong leadership, communication, and organisational skills Passion for great food and quality service Flexible, reliable, and comfortable working early and late shifts We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families About Us Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. Job Reference: com SU Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 350,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Purpose of the Role: Work within a high energy and entrepreneurial Business & Technology Consulting Practice providing end to end Consulting and Business Analysis services to UK & Ireland based Insurance clients. The role will focus on providing Insurance clients with Consulting and Business Analysis services, while at the same time contribute to the growth and vitality of both the local and global Insurance practices. It will also entail developing strong customer relationship and be a 'Go-To' person that client wants to bring back for future engagements. Essential Consulting Skills & Experience: Building trusted advisor relationships, influencing senior stakeholders, and negotiating mutually beneficial outcomes. Translating complex strategies into clear, compelling narratives for diverse audiences. Ability to create phased transformation roadmaps connecting people, process, and technology. Deep understanding of business models, industry trends, and market dynamics to anticipate disruptions and craft long-term strategies. Contribution to Development of Practice: Support practice management activities such as Proposition or Solution Development, Community & Communications, Sales & Operations Management. Contribute to Insurance practice by thought provoking 'points of view' or 'white papers'. Essential BA Skills & Experience: Perform Business Analysis roles on complex Business & Technology Transformation Programmes, within Insurance clients; assisting them achieve their business, technology, strategic and operational goals. Able to gather, prioritize, analyze, specify and validate requirements including the facilitation & co-ordination of user workshops. Experience in using AI tools across life cycle to improve productivity and efficiency. Experience in effectively defining problem/scope, gathering/analyzing data, and structuring recommendations, creating presentations, and making compelling recommendations to clients. An appreciation for both business and technical requirements and the ability to bridge the gap between the two. Full project life-cycle experience Business Analysis experience - with demonstrable knowledge of different project life cycles: waterfall, agile; with hands on experience in agile (Scrum). Experience of working in matrix environment and able to provide examples of proactively building and winning trust of relevant business/IT stakeholders. Previous experience of working in a similar capacity in other Consultancy or Insurance Industry. Excellent knowledge in General Insurance, with at least 8+ years of experience. Personal Attributes: A 'best practice practitioner' Business Analyst (BA), with outstanding full project lifecycle Business Analysis skills. Able to work on simultaneous projects. Comfortable working in a team, building strong relationships with clients and colleagues as well as on your own. Comfortable facilitating workshops, e.g. to develop business requirements. Organized and able to prioritize competing responsibilities. Excellent engagement, communication skills (both written and verbal) and numeracy skills, able to deliver a concise message. Proficient in use of MS Visio and MS office suite, specifically excel Self-motivated, actively seeks responsibility and driven to achieve results. Ability to challenge the status quo and disrupt thinking, suggesting viable alternatives. Creative thinker, able to quickly analyze complex problems and identify appropriate solutions underpinned by logic and analytic approach. Open-minded and pragmatic, willing to work with the tools available on assignment, or build them from scratch if required. Demonstrable accuracy and attention to detail. Ability to work independently and ensure successful delivery of assigned tasks. Ability to work effectively under pressure and to tight deadlines. Degree educated or have a recognized business professional qualification. Willing to Travel to client sites across UK &I Mon-Friday.
Mar 04, 2026
Full time
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 350,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Purpose of the Role: Work within a high energy and entrepreneurial Business & Technology Consulting Practice providing end to end Consulting and Business Analysis services to UK & Ireland based Insurance clients. The role will focus on providing Insurance clients with Consulting and Business Analysis services, while at the same time contribute to the growth and vitality of both the local and global Insurance practices. It will also entail developing strong customer relationship and be a 'Go-To' person that client wants to bring back for future engagements. Essential Consulting Skills & Experience: Building trusted advisor relationships, influencing senior stakeholders, and negotiating mutually beneficial outcomes. Translating complex strategies into clear, compelling narratives for diverse audiences. Ability to create phased transformation roadmaps connecting people, process, and technology. Deep understanding of business models, industry trends, and market dynamics to anticipate disruptions and craft long-term strategies. Contribution to Development of Practice: Support practice management activities such as Proposition or Solution Development, Community & Communications, Sales & Operations Management. Contribute to Insurance practice by thought provoking 'points of view' or 'white papers'. Essential BA Skills & Experience: Perform Business Analysis roles on complex Business & Technology Transformation Programmes, within Insurance clients; assisting them achieve their business, technology, strategic and operational goals. Able to gather, prioritize, analyze, specify and validate requirements including the facilitation & co-ordination of user workshops. Experience in using AI tools across life cycle to improve productivity and efficiency. Experience in effectively defining problem/scope, gathering/analyzing data, and structuring recommendations, creating presentations, and making compelling recommendations to clients. An appreciation for both business and technical requirements and the ability to bridge the gap between the two. Full project life-cycle experience Business Analysis experience - with demonstrable knowledge of different project life cycles: waterfall, agile; with hands on experience in agile (Scrum). Experience of working in matrix environment and able to provide examples of proactively building and winning trust of relevant business/IT stakeholders. Previous experience of working in a similar capacity in other Consultancy or Insurance Industry. Excellent knowledge in General Insurance, with at least 8+ years of experience. Personal Attributes: A 'best practice practitioner' Business Analyst (BA), with outstanding full project lifecycle Business Analysis skills. Able to work on simultaneous projects. Comfortable working in a team, building strong relationships with clients and colleagues as well as on your own. Comfortable facilitating workshops, e.g. to develop business requirements. Organized and able to prioritize competing responsibilities. Excellent engagement, communication skills (both written and verbal) and numeracy skills, able to deliver a concise message. Proficient in use of MS Visio and MS office suite, specifically excel Self-motivated, actively seeks responsibility and driven to achieve results. Ability to challenge the status quo and disrupt thinking, suggesting viable alternatives. Creative thinker, able to quickly analyze complex problems and identify appropriate solutions underpinned by logic and analytic approach. Open-minded and pragmatic, willing to work with the tools available on assignment, or build them from scratch if required. Demonstrable accuracy and attention to detail. Ability to work independently and ensure successful delivery of assigned tasks. Ability to work effectively under pressure and to tight deadlines. Degree educated or have a recognized business professional qualification. Willing to Travel to client sites across UK &I Mon-Friday.
About us Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy. Our mission Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time. Our Vision To be a trusted partner for Security solutions through intelligence, innovation, and influence. Reward and Benefits Competitive salary up to £60,000 (market aligned for Cambridge) Company car allowance or car provision where required 25 days paid holiday plus bank holidays Unlimited training and clear progression pathways Access to a 24/7 employee wellbeing support line and virtual GP service Recognition rewards and refer-a-friend bonus scheme The Opportunity We are seeking an experienced Head of Operations to lead and evolve our operational delivery across client sites in and around Cambridge. This senior role will shape operational strategy, ensure excellence in service delivery, and lead a diverse team of managers and supervisors to deliver safe, professional, and commercially effective security solutions. Key responsibilities Provide strategic and operational leadership for multi-site security operations, ensuring consistent delivery against contractual KPIs and client expectations. Lead, coach and develop site managers and operational supervisors to build high performing, customer-focused teams. Own operational planning including workforce scheduling, resource allocation and rostering to meet client requirements and budget targets. Drive continuous improvement through audits, performance reviews and the implementation of best practice operational processes and technology solutions. Manage client relationships at senior levels, conducting regular reviews, presenting performance data and acting on feedback to strengthen partnerships. Oversee incident management and investigation processes, ensuring accurate reporting, root-cause analysis and effective corrective actions. Ensure compliance with all legislative, regulatory and contractual requirements including SIA standards, health & safety and data protection. Develop and manage departmental budgets, forecasts and cost-control initiatives to support commercial objectives. Champion a people-first culture that embraces diversity, inclusion and wellbeing across the operational teams. Essential skills and experience Proven experience in a senior operational role within the security or related services sector. Strong people leadership skills with experience of managing multi-site teams and frontline managers. Commercial acumen with experience of budget management, KPI delivery and contract compliance. Excellent stakeholder management and communication skills, able to represent the business at client and industry forums. Sound knowledge of SIA regulation, health & safety legislation and incident management best practice. Proficient with MS Office (Excel, Word, Outlook) and comfortable using operational management systems. Full UK driving licence and right to work in the UK with a five-year checkable history. Resilient, proactive and solutions-focused with a strong attention to detail. Desirable Previous experience in a Head of Operations or Regional Operations Manager role. Experience of managing service contracts Relevant professional qualifications in security management, risk or business leadership. We are Dardan Dardan is a people-focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue's "One to Watch". Diversity, Inclusion and Equality At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients. We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values. Click on the icons to follow our social media pages and keep up to date on the latest from Dardan!
Mar 04, 2026
Full time
About us Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy. Our mission Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time. Our Vision To be a trusted partner for Security solutions through intelligence, innovation, and influence. Reward and Benefits Competitive salary up to £60,000 (market aligned for Cambridge) Company car allowance or car provision where required 25 days paid holiday plus bank holidays Unlimited training and clear progression pathways Access to a 24/7 employee wellbeing support line and virtual GP service Recognition rewards and refer-a-friend bonus scheme The Opportunity We are seeking an experienced Head of Operations to lead and evolve our operational delivery across client sites in and around Cambridge. This senior role will shape operational strategy, ensure excellence in service delivery, and lead a diverse team of managers and supervisors to deliver safe, professional, and commercially effective security solutions. Key responsibilities Provide strategic and operational leadership for multi-site security operations, ensuring consistent delivery against contractual KPIs and client expectations. Lead, coach and develop site managers and operational supervisors to build high performing, customer-focused teams. Own operational planning including workforce scheduling, resource allocation and rostering to meet client requirements and budget targets. Drive continuous improvement through audits, performance reviews and the implementation of best practice operational processes and technology solutions. Manage client relationships at senior levels, conducting regular reviews, presenting performance data and acting on feedback to strengthen partnerships. Oversee incident management and investigation processes, ensuring accurate reporting, root-cause analysis and effective corrective actions. Ensure compliance with all legislative, regulatory and contractual requirements including SIA standards, health & safety and data protection. Develop and manage departmental budgets, forecasts and cost-control initiatives to support commercial objectives. Champion a people-first culture that embraces diversity, inclusion and wellbeing across the operational teams. Essential skills and experience Proven experience in a senior operational role within the security or related services sector. Strong people leadership skills with experience of managing multi-site teams and frontline managers. Commercial acumen with experience of budget management, KPI delivery and contract compliance. Excellent stakeholder management and communication skills, able to represent the business at client and industry forums. Sound knowledge of SIA regulation, health & safety legislation and incident management best practice. Proficient with MS Office (Excel, Word, Outlook) and comfortable using operational management systems. Full UK driving licence and right to work in the UK with a five-year checkable history. Resilient, proactive and solutions-focused with a strong attention to detail. Desirable Previous experience in a Head of Operations or Regional Operations Manager role. Experience of managing service contracts Relevant professional qualifications in security management, risk or business leadership. We are Dardan Dardan is a people-focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue's "One to Watch". Diversity, Inclusion and Equality At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients. We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values. Click on the icons to follow our social media pages and keep up to date on the latest from Dardan!
The role: We are looking for a Infrastructure Product Engineering Manager to join our IT department. At Simmons & Simmons LLP, our staff and our clients are at the forefront of everything we do. Our Digital transformation programme is key to ensuring that exceptional client service continues to be at the core of our proposition into the future. To support this strategic initiative we are looking for a talented and experienced Infrastructure Engineering Manager to lead the strategy and execution for Infrastructure Platforms across the firm. This role will report to the Head of Infrastructure who is globally accountable for the delivery of Infrastructure, IT Operations and Support services across the firm. You will focus on the design and build of core infrastructure platform services, drive innovation and automation, and will coach an engineering chapter in delivering a secure, scalable infrastructure foundation that supports the development of technology solutions. The successful candidate will act as the Product Owner for the delivery of infrastructure into our technology solutions teams , engaging with stakeholders to understand requirements, creating and delivering a roadmap that enables the rapid development of solutions. You will lead a chapter of Infrastructure DevOps and Cloud Engineers working across multiple delivery squads, with a strong emphasis on Azure Cloud Infrastructure, DevOps practices and modern engineering principles. What will you do: Product Owner for our Cloud infrastructure, delivering a stable, secure, well architected infrastructure platform to support the demands of the product delivery teams. Lead, mentor and develop a high-performing infrastructure product engineering chapter, building technical capability based on Infrastructure as code, software engineering practices and a culture of collaboration and continuous improvement. Support transformation programmes by enabling secure, scalable, and well-instrumented infrastructure foundations. Lead the design and build of infrastructure platform services. Work with our Infrastructure architects to develop the solution designs and optimization for our Azure based infrastructure. Drive automation across infrastructure provisioning, configuration, and deployment using modern tooling and software development techniques. Continually improve our Infrastructure as Code (IaC) and tooling. Drive CI/CD pipeline automation and deployment tools and strategies. Ensure infrastructure services meet performance, availability, and security standards. Champion engineering best practices and guide solutions teams on platform observability, data protection, and incident response. Implement robust identity and access management (IAM) and data protection measures. Ensure compliance with regulatory standards and internal security policies. Optimise infrastructure services for cost and resilience. Foster strong collaboration across Product engineering squads, architecture, and operations to ensure cohesive delivery. Partner with Product Managers, Architects, and other Engineering Managers to deliver high-quality solutions across the whole portfolio. Communicate technical concepts effectively to non-technical interested parties. What we are looking for: Bachelor s degree or equivalent. Product management mindset - Experience of Software engineering product management would be advantageous. Excellent leadership skills, proven experience of infrastructure engineering management or technical leadership in an enterprise environment. Deep experience with cloud platforms and cloud-native infrastructure services (Ideally Azure with others advantageous). Expert in infrastructure automation coding and tooling (e.g. Terraform/Bicep), pipelines and CI/CD integration. Understanding of containerisation and orchestration. Understanding of infrastructure security protocols and vulnerability management. Experienced in Observability, monitoring and log analytic tools and platforms. Well versed in working in Scrum teams, adept at refinement, estimation, velocity, retrospection and other scrum techniques. An energetic and proactive approach, identifying and implementing opportunities. Collaborative team player with excellent communication, networking, relationship building and business partnering skills. Culturally adaptive with experience of working within a global organisation. Comfortable in dealing with ambiguity. Career Level: The career level assigned to this role is level 4. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the Innovation in Automation and AI Tools category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview. We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team. We are committed to building a diverse and inclusive team. We recognise that women and other marginalised groups are often underrepresented in the legal technology sector, and we actively encourage applications from all genders and backgrounds. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. . click apply for full job details
Mar 04, 2026
Full time
The role: We are looking for a Infrastructure Product Engineering Manager to join our IT department. At Simmons & Simmons LLP, our staff and our clients are at the forefront of everything we do. Our Digital transformation programme is key to ensuring that exceptional client service continues to be at the core of our proposition into the future. To support this strategic initiative we are looking for a talented and experienced Infrastructure Engineering Manager to lead the strategy and execution for Infrastructure Platforms across the firm. This role will report to the Head of Infrastructure who is globally accountable for the delivery of Infrastructure, IT Operations and Support services across the firm. You will focus on the design and build of core infrastructure platform services, drive innovation and automation, and will coach an engineering chapter in delivering a secure, scalable infrastructure foundation that supports the development of technology solutions. The successful candidate will act as the Product Owner for the delivery of infrastructure into our technology solutions teams , engaging with stakeholders to understand requirements, creating and delivering a roadmap that enables the rapid development of solutions. You will lead a chapter of Infrastructure DevOps and Cloud Engineers working across multiple delivery squads, with a strong emphasis on Azure Cloud Infrastructure, DevOps practices and modern engineering principles. What will you do: Product Owner for our Cloud infrastructure, delivering a stable, secure, well architected infrastructure platform to support the demands of the product delivery teams. Lead, mentor and develop a high-performing infrastructure product engineering chapter, building technical capability based on Infrastructure as code, software engineering practices and a culture of collaboration and continuous improvement. Support transformation programmes by enabling secure, scalable, and well-instrumented infrastructure foundations. Lead the design and build of infrastructure platform services. Work with our Infrastructure architects to develop the solution designs and optimization for our Azure based infrastructure. Drive automation across infrastructure provisioning, configuration, and deployment using modern tooling and software development techniques. Continually improve our Infrastructure as Code (IaC) and tooling. Drive CI/CD pipeline automation and deployment tools and strategies. Ensure infrastructure services meet performance, availability, and security standards. Champion engineering best practices and guide solutions teams on platform observability, data protection, and incident response. Implement robust identity and access management (IAM) and data protection measures. Ensure compliance with regulatory standards and internal security policies. Optimise infrastructure services for cost and resilience. Foster strong collaboration across Product engineering squads, architecture, and operations to ensure cohesive delivery. Partner with Product Managers, Architects, and other Engineering Managers to deliver high-quality solutions across the whole portfolio. Communicate technical concepts effectively to non-technical interested parties. What we are looking for: Bachelor s degree or equivalent. Product management mindset - Experience of Software engineering product management would be advantageous. Excellent leadership skills, proven experience of infrastructure engineering management or technical leadership in an enterprise environment. Deep experience with cloud platforms and cloud-native infrastructure services (Ideally Azure with others advantageous). Expert in infrastructure automation coding and tooling (e.g. Terraform/Bicep), pipelines and CI/CD integration. Understanding of containerisation and orchestration. Understanding of infrastructure security protocols and vulnerability management. Experienced in Observability, monitoring and log analytic tools and platforms. Well versed in working in Scrum teams, adept at refinement, estimation, velocity, retrospection and other scrum techniques. An energetic and proactive approach, identifying and implementing opportunities. Collaborative team player with excellent communication, networking, relationship building and business partnering skills. Culturally adaptive with experience of working within a global organisation. Comfortable in dealing with ambiguity. Career Level: The career level assigned to this role is level 4. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the Innovation in Automation and AI Tools category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview. We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team. We are committed to building a diverse and inclusive team. We recognise that women and other marginalised groups are often underrepresented in the legal technology sector, and we actively encourage applications from all genders and backgrounds. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. . click apply for full job details
Chief Operating Officer/Legal - Venture Capital (12 Month FTC) Chief Operating Officer - Venture Capital An exciting opportunity has arisen for an experienced Chief Operating Officer to join a leading venture capital fund on an interim basis, covering maternity leave for approximately 10-12 months. This is a rare chance to play a pivotal role in a globally-minded investment firm that backs visionary founders transforming the physical world with technology. With a platform of over 300 professionals and a strong track record across the UK, Europe, and the US, this organisation offers you the chance to work alongside some of the most knowledgeable minds in the industry. You will be at the heart of operational excellence, supporting fund launches, investor engagement, and strategic growth initiatives. The position offers flexible working opportunities and the chance to collaborate closely with senior partners and talented teams, all while making a tangible impact on the future direction of the business. Join a highly respected venture capital fund investing in transformative technology companies across multiple geographies, offering you exposure to global markets and innovative founders. Take on a central leadership role during a period of significant growth and transition, including the launch of a new fund and key investor events, ensuring your contributions are both visible and valued. Enjoy flexible working arrangements and direct collaboration with senior partners, fostering an inclusive environment where your expertise in operations, legal matters, and team management will truly shine. What you'll do: As Chief Operating Officer - Venture Capital, you will be entrusted with overseeing every aspect of operations outside direct investment decisions. Your days will be varied-one moment you might be managing complex fund launches or preparing for high-profile investor meetings; the next you could be collaborating with external partners or guiding internal teams through compliance updates. Success in this role means being proactive in identifying opportunities for process improvement while nurturing strong interpersonal connections across departments. You will play an integral part in shaping strategic initiatives alongside senior leaders while ensuring that all operational elements run smoothly. Your ability to balance big picture thinking with meticulous attention to detail will help drive both immediate results and long term value creation for the organisation. Oversee all non investment functions within the organisation, ensuring seamless day to day operations across HR, IT, finance (in partnership with a strong finance team), legal matters, and compliance within an FCA regulated environment. Manage operational aspects of three funds at different stages: oversee quarterly and annual accounts for Fund I; coordinate final investments and ongoing operations for Fund II; lead the launch process for Fund III including vehicle setup, capital calls, closings, and initial investments. Directly supervise key team members including an Operations Associate, Head of Investor Relations, and finance contractors while acting as a thought partner to senior leadership. Coordinate relationships with external service providers such as fund administrators, auditors, AIFMs, depositaries, and other third parties to ensure high standards of service delivery. Support talent management processes including hiring, onboarding, and ongoing development to foster a collaborative and high performing team culture. Drive compliance activities by maintaining up to date policies and procedures in line with regulatory requirements and best practices. Lead or participate in executive committee meetings to shape organisational strategy and ensure alignment across all operational areas. Contribute to branding initiatives and growth strategies that enhance the platform's reputation among investors and portfolio companies alike. If you have a legal background, provide additional support during portfolio company funding rounds to streamline transactions and mitigate risk. Prepare for major events such as annual investor meetings and interim closings by coordinating logistics, communications, and stakeholder engagement. What you bring The ideal candidate for Chief Operating Officer - Venture Capital brings a wealth of experience from leading consulting or legal backgrounds combined with hands on knowledge of venture capital or private equity operations. Your history of thriving in smaller teams means you are comfortable wearing many hats-whether it's refining internal processes or stepping into urgent projects at short notice. Your interpersonal skills set you apart: colleagues find you approachable yet dependable; stakeholders trust your judgement implicitly. You understand how to navigate regulated environments without losing sight of commercial objectives. Your approach is always considerate-balancing empathy with accountability-and your project management acumen ensures nothing falls through the cracks. If your background includes legal expertise, your input during funding rounds will add further value. Above all else, your commitment to collaboration helps create an environment where everyone feels supported in achieving their best work. Experience gained from top tier strategy consulting or legal firms provides you with robust analytical skills and professional rigour essential for this role. A proven track record in venture capital or private equity fund operations-ideally within FCA regulated environments-demonstrates your understanding of industry specific challenges. At least 7 10 years' experience working within small teams or start up settings equips you with adaptability and resourcefulness needed for success here. Exceptional communication skills enable you to build trust quickly with colleagues at all levels as well as external stakeholders such as investors or service providers. High emotional intelligence allows you to act as an effective integrator who brings people together around shared goals while navigating sensitive situations diplomatically. Financial literacy ensures you can interpret budgets, management accounts, valuations, and other key metrics even if not directly responsible for financial reporting. Outstanding project management abilities mean you can juggle multiple priorities-from fund launches to compliance reviews-without losing sight of deadlines or quality standards. Operational expertise enables you to design efficient processes that support business growth while minimising risk exposure across all functions. A collaborative mindset fosters teamwork both internally and externally when dealing with partners or vendors. If applicable: Legal qualifications or experience allow you to contribute more deeply during portfolio company funding rounds or contract negotiations. What sets this company apart This organisation stands out as one of the most respected names in venture capital thanks to its unique blend of deep sector knowledge, global reach, and unwavering commitment to founder success. With over $140 million under management across multiple funds-and ambitious plans for further growth-you'll be joining at a time when your contributions can make a lasting impact. The platform's extensive network of more than 300 professionals opens doors not just for portfolio companies but also for employees seeking mentorship or career development opportunities. Here you'll find an inclusive culture that values diverse perspectives while prioritising flexibility in how work gets done. The leadership team is known for its supportive approach-encouraging open dialogue and continuous learning so everyone can thrive together. Whether it's through training opportunities or generous pension contributions (where offered), this is an environment where your wellbeing matters as much as your professional achievements. What's next If you are ready to bring your operational expertise to one of venture capital's most exciting platforms during this pivotal period-this is your moment! Apply today by clicking on the link provided; we look forward to connecting with candidates who share our passion for impactful collaboration. About the job Contract Type: Permanent Specialism: Legal Focus: Banking & Finance Industry: Financial Services Salary: £150,000 - £180,000 per annum Workplace Type: Hybrid Experience Level: Director Location: London
Mar 04, 2026
Full time
Chief Operating Officer/Legal - Venture Capital (12 Month FTC) Chief Operating Officer - Venture Capital An exciting opportunity has arisen for an experienced Chief Operating Officer to join a leading venture capital fund on an interim basis, covering maternity leave for approximately 10-12 months. This is a rare chance to play a pivotal role in a globally-minded investment firm that backs visionary founders transforming the physical world with technology. With a platform of over 300 professionals and a strong track record across the UK, Europe, and the US, this organisation offers you the chance to work alongside some of the most knowledgeable minds in the industry. You will be at the heart of operational excellence, supporting fund launches, investor engagement, and strategic growth initiatives. The position offers flexible working opportunities and the chance to collaborate closely with senior partners and talented teams, all while making a tangible impact on the future direction of the business. Join a highly respected venture capital fund investing in transformative technology companies across multiple geographies, offering you exposure to global markets and innovative founders. Take on a central leadership role during a period of significant growth and transition, including the launch of a new fund and key investor events, ensuring your contributions are both visible and valued. Enjoy flexible working arrangements and direct collaboration with senior partners, fostering an inclusive environment where your expertise in operations, legal matters, and team management will truly shine. What you'll do: As Chief Operating Officer - Venture Capital, you will be entrusted with overseeing every aspect of operations outside direct investment decisions. Your days will be varied-one moment you might be managing complex fund launches or preparing for high-profile investor meetings; the next you could be collaborating with external partners or guiding internal teams through compliance updates. Success in this role means being proactive in identifying opportunities for process improvement while nurturing strong interpersonal connections across departments. You will play an integral part in shaping strategic initiatives alongside senior leaders while ensuring that all operational elements run smoothly. Your ability to balance big picture thinking with meticulous attention to detail will help drive both immediate results and long term value creation for the organisation. Oversee all non investment functions within the organisation, ensuring seamless day to day operations across HR, IT, finance (in partnership with a strong finance team), legal matters, and compliance within an FCA regulated environment. Manage operational aspects of three funds at different stages: oversee quarterly and annual accounts for Fund I; coordinate final investments and ongoing operations for Fund II; lead the launch process for Fund III including vehicle setup, capital calls, closings, and initial investments. Directly supervise key team members including an Operations Associate, Head of Investor Relations, and finance contractors while acting as a thought partner to senior leadership. Coordinate relationships with external service providers such as fund administrators, auditors, AIFMs, depositaries, and other third parties to ensure high standards of service delivery. Support talent management processes including hiring, onboarding, and ongoing development to foster a collaborative and high performing team culture. Drive compliance activities by maintaining up to date policies and procedures in line with regulatory requirements and best practices. Lead or participate in executive committee meetings to shape organisational strategy and ensure alignment across all operational areas. Contribute to branding initiatives and growth strategies that enhance the platform's reputation among investors and portfolio companies alike. If you have a legal background, provide additional support during portfolio company funding rounds to streamline transactions and mitigate risk. Prepare for major events such as annual investor meetings and interim closings by coordinating logistics, communications, and stakeholder engagement. What you bring The ideal candidate for Chief Operating Officer - Venture Capital brings a wealth of experience from leading consulting or legal backgrounds combined with hands on knowledge of venture capital or private equity operations. Your history of thriving in smaller teams means you are comfortable wearing many hats-whether it's refining internal processes or stepping into urgent projects at short notice. Your interpersonal skills set you apart: colleagues find you approachable yet dependable; stakeholders trust your judgement implicitly. You understand how to navigate regulated environments without losing sight of commercial objectives. Your approach is always considerate-balancing empathy with accountability-and your project management acumen ensures nothing falls through the cracks. If your background includes legal expertise, your input during funding rounds will add further value. Above all else, your commitment to collaboration helps create an environment where everyone feels supported in achieving their best work. Experience gained from top tier strategy consulting or legal firms provides you with robust analytical skills and professional rigour essential for this role. A proven track record in venture capital or private equity fund operations-ideally within FCA regulated environments-demonstrates your understanding of industry specific challenges. At least 7 10 years' experience working within small teams or start up settings equips you with adaptability and resourcefulness needed for success here. Exceptional communication skills enable you to build trust quickly with colleagues at all levels as well as external stakeholders such as investors or service providers. High emotional intelligence allows you to act as an effective integrator who brings people together around shared goals while navigating sensitive situations diplomatically. Financial literacy ensures you can interpret budgets, management accounts, valuations, and other key metrics even if not directly responsible for financial reporting. Outstanding project management abilities mean you can juggle multiple priorities-from fund launches to compliance reviews-without losing sight of deadlines or quality standards. Operational expertise enables you to design efficient processes that support business growth while minimising risk exposure across all functions. A collaborative mindset fosters teamwork both internally and externally when dealing with partners or vendors. If applicable: Legal qualifications or experience allow you to contribute more deeply during portfolio company funding rounds or contract negotiations. What sets this company apart This organisation stands out as one of the most respected names in venture capital thanks to its unique blend of deep sector knowledge, global reach, and unwavering commitment to founder success. With over $140 million under management across multiple funds-and ambitious plans for further growth-you'll be joining at a time when your contributions can make a lasting impact. The platform's extensive network of more than 300 professionals opens doors not just for portfolio companies but also for employees seeking mentorship or career development opportunities. Here you'll find an inclusive culture that values diverse perspectives while prioritising flexibility in how work gets done. The leadership team is known for its supportive approach-encouraging open dialogue and continuous learning so everyone can thrive together. Whether it's through training opportunities or generous pension contributions (where offered), this is an environment where your wellbeing matters as much as your professional achievements. What's next If you are ready to bring your operational expertise to one of venture capital's most exciting platforms during this pivotal period-this is your moment! Apply today by clicking on the link provided; we look forward to connecting with candidates who share our passion for impactful collaboration. About the job Contract Type: Permanent Specialism: Legal Focus: Banking & Finance Industry: Financial Services Salary: £150,000 - £180,000 per annum Workplace Type: Hybrid Experience Level: Director Location: London
