Job Description THE AGENCY The six-time recipient of the award for "Best in Talent Representation and Management," presented by the Sports Business Journal , CAA Sports represents more than 3,000 of the world's best athletes in such sports as baseball, football, hockey, basketball, and soccer, in addition to coaches, on-air broadcasters, and sports personalities. Beyond traditional athlete representation, CAA Sports provides unique opportunities for clients off the field, in areas including entertainment, licensing, endorsements, speaking, philanthropy, publishing, and video games. CAA Sports also works in the areas of media rights, property sales and sponsorships, brand consulting, venue development and strategic advisory, and executive search, and received the award for "Best in Corporate Consulting" at the 2018 Sports Business Awards, and "Best in Property Consulting, Sales, and Client Service" in 2014, 2016, 2019, 2022, 2024, and 2025.CAA Sports is a division of leading entertainment and sports agency Creative Artists Agency (CAA). Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, brand management and consumer product licensing, executive search, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. For more information about CAA Sports, visit . OVERVIEW CAA Base is the agency for professional footballers dedicated to the ongoing development and management of their careers. Established in 1997, with its Head Office in London and supported by consultant offices throughout Europe, South America, Australasia and North America, CAA Base's extensive network provides maximum opportunity for its clients' movement and onward careers.Our team of forward-thinking Football Agents, Consultants, analysts, and in-house specialists work at the forefront of football business. As CAA Base Scotland continues to grow, we are looking to appoint a Recruitment & Retention Consultant to support Football Agents and Consultants in the recruitment, development, and day-to-day management of our football clients.The Recruitment & Retention Consultant will play a key role in client engagement, assisting with the recruitment of new players and supporting the retention and development of existing clients. This role requires someone with prior experience within football, who is passionate about working in elite football, proactive, and hungry to succeed. The position involves regular attendance at live matches, client meetings, and club engagement, as well as helping to identify new player targets for recruitment.Candidates must be comfortable working in a fast-paced, multi-disciplinary environment and demonstrate a strong understanding of the Scottish and wider UK football landscape. They should be organised, proactive, and able to build positive relationships with players, clubs, and colleagues. Flexibility and the ability to work under time constraints, often at unsociable hours, is essential.Based in Scotland and working remotely, the Recruitment & Retention Consultant will work closely with the wider CAA Base Scotland team, including Football Agents, Consultants, Analysis, Data, and Design departments, and will report into the Senior Football Agent within the Scotland office. Responsibilities to include, but not limited to: Support Football Agents and Consultants in the recruitment of new players and the retention of existing clients. Take responsibility for assisting with the day-to-day management of assigned clients, supporting their development and engagement. Attend live matches, tournaments, client meetings, and club visits across Scotland to network, engage clubs, and identify new player targets. Build and maintain professional relationships with players, families, clubs, scouts, and football operations staff. Prepare and contribute to player profiles, reports, and operational documentation as required. Work collaboratively with Football Agents, Consultants, Analysis, Data, and Design departments on recruitment and client development projects. Maintain accurate records of client interactions and support internal operational processes. Contribute ideas and support new initiatives within the football department. Ensure all work is delivered to a high professional standard and in line with CAA Base brand guidelines. QUALIFICATIONS/REQUIREMENTS Prior experience within football, ideally with exposure to elite or professional environments. Strong interpersonal and relationship-building skills, able to build trust and credibility with players, families, and industry contacts. Self-motivated, ambitious, and passionate about working in football at an elite level. Able to work effectively both independently and as part of a team. Organised, proactive, and willing to dedicate time to attending games, meetings, and club visits. Flexible approach to working hours, including evenings, weekends, and travel across Scotland. Professionalism, discretion, and integrity in handling confidential client information. Interest in player development, recruitment, and retention practices. Spoken and written English to a high standard; additional languages are a bonus.Please ensure you provide complete and legible information in your application. An incomplete application may affect your consideration for employment.Creative Artists Agency ("CAA") is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.Please inform CAA's Recruitment Department if you need any assistance completing any forms or to otherwise participate in the application process.CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Jan 17, 2026
Full time
Job Description THE AGENCY The six-time recipient of the award for "Best in Talent Representation and Management," presented by the Sports Business Journal , CAA Sports represents more than 3,000 of the world's best athletes in such sports as baseball, football, hockey, basketball, and soccer, in addition to coaches, on-air broadcasters, and sports personalities. Beyond traditional athlete representation, CAA Sports provides unique opportunities for clients off the field, in areas including entertainment, licensing, endorsements, speaking, philanthropy, publishing, and video games. CAA Sports also works in the areas of media rights, property sales and sponsorships, brand consulting, venue development and strategic advisory, and executive search, and received the award for "Best in Corporate Consulting" at the 2018 Sports Business Awards, and "Best in Property Consulting, Sales, and Client Service" in 2014, 2016, 2019, 2022, 2024, and 2025.CAA Sports is a division of leading entertainment and sports agency Creative Artists Agency (CAA). Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, brand management and consumer product licensing, executive search, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. For more information about CAA Sports, visit . OVERVIEW CAA Base is the agency for professional footballers dedicated to the ongoing development and management of their careers. Established in 1997, with its Head Office in London and supported by consultant offices throughout Europe, South America, Australasia and North America, CAA Base's extensive network provides maximum opportunity for its clients' movement and onward careers.Our team of forward-thinking Football Agents, Consultants, analysts, and in-house specialists work at the forefront of football business. As CAA Base Scotland continues to grow, we are looking to appoint a Recruitment & Retention Consultant to support Football Agents and Consultants in the recruitment, development, and day-to-day management of our football clients.The Recruitment & Retention Consultant will play a key role in client engagement, assisting with the recruitment of new players and supporting the retention and development of existing clients. This role requires someone with prior experience within football, who is passionate about working in elite football, proactive, and hungry to succeed. The position involves regular attendance at live matches, client meetings, and club engagement, as well as helping to identify new player targets for recruitment.Candidates must be comfortable working in a fast-paced, multi-disciplinary environment and demonstrate a strong understanding of the Scottish and wider UK football landscape. They should be organised, proactive, and able to build positive relationships with players, clubs, and colleagues. Flexibility and the ability to work under time constraints, often at unsociable hours, is essential.Based in Scotland and working remotely, the Recruitment & Retention Consultant will work closely with the wider CAA Base Scotland team, including Football Agents, Consultants, Analysis, Data, and Design departments, and will report into the Senior Football Agent within the Scotland office. Responsibilities to include, but not limited to: Support Football Agents and Consultants in the recruitment of new players and the retention of existing clients. Take responsibility for assisting with the day-to-day management of assigned clients, supporting their development and engagement. Attend live matches, tournaments, client meetings, and club visits across Scotland to network, engage clubs, and identify new player targets. Build and maintain professional relationships with players, families, clubs, scouts, and football operations staff. Prepare and contribute to player profiles, reports, and operational documentation as required. Work collaboratively with Football Agents, Consultants, Analysis, Data, and Design departments on recruitment and client development projects. Maintain accurate records of client interactions and support internal operational processes. Contribute ideas and support new initiatives within the football department. Ensure all work is delivered to a high professional standard and in line with CAA Base brand guidelines. QUALIFICATIONS/REQUIREMENTS Prior experience within football, ideally with exposure to elite or professional environments. Strong interpersonal and relationship-building skills, able to build trust and credibility with players, families, and industry contacts. Self-motivated, ambitious, and passionate about working in football at an elite level. Able to work effectively both independently and as part of a team. Organised, proactive, and willing to dedicate time to attending games, meetings, and club visits. Flexible approach to working hours, including evenings, weekends, and travel across Scotland. Professionalism, discretion, and integrity in handling confidential client information. Interest in player development, recruitment, and retention practices. Spoken and written English to a high standard; additional languages are a bonus.Please ensure you provide complete and legible information in your application. An incomplete application may affect your consideration for employment.Creative Artists Agency ("CAA") is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.Please inform CAA's Recruitment Department if you need any assistance completing any forms or to otherwise participate in the application process.CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 30+ countries. We are seeking a highly analytical and proactive FP&A Manager to oversee global planning and analysis of employee-related expenses, reporting and performance management. This role is essential for ensuring accuracy, visibility and strategic insight into the company's largest operating cost categories. The ideal candidate will combine exceptional financial modelling skills with strong business partnering capabilities, serving as a trusted advisor to HR, Operations, Regional Finance and Senior Leadership. The successful candidate will bring budgeting and forecasting experience - specifically for compensation-related spend, a deep understanding of headcount planning and a proven ability to drive process improvements across a dynamic and global organisation. Key Responsibilities: Compensation Planning: Own forecasting and budgeting for global headcount, salaries, bonuses and benefits, ensuring accuracy and alignment with hiring and compensation strategy. Headcount Management: Maintain and monitor headcount models; track movements, run-rates and cost impacts, while partnering with HR and Talent Acquisition. T&E Forecasting: Lead global T&E budgeting and forecasting; analyse trends, drivers and seasonality to improve visibility and cost control. Cost Insights & Variance Analysis: Deliver monthly reporting with clear variance explanations, KPIs and forward-looking insights for compensation and T&E. Business Partnering: Act as primary finance partner to HR, Ops and regional teams, supporting workforce decisions and operational planning. Executive Reporting: Prepare high-quality materials for senior leadership, translating complex data into clear messages and recommendations. Process Improvement: Drive enhancements to headcount, compensation and T&E forecasting processes, improving accuracy, automation and scalability. Systems & Data Integrity: Improve data quality and reporting by partnering with HR systems, payroll and FP&A systems teams. Scenario Modelling: Support long-range planning with scenario analysis on workforce investments, organisational changes and travel optimisation. Qualifications: Bachelor's degree in Finance, Accounting, Economics, or related field. 5+ years of progressive experience in FP&A, corporate finance and workforce planning. Strong financial modelling and Excel skills; experience with workforce planning systems or tools (e.g. Planful or Workday Adaptive Insights preferred) Strong analytical skills; ability to interpret complex data sets and translate findings into clear business insights. Proven track record of business partnering with HR and Operational teams. High attention to detail with strong organisational and prioritisation skills. Excellent communication and presentation skills, including experience presenting to senior stakeholders. Preferred Traits: Effective collaborator who builds trust across functions. Proactive mindset with willingness to challenge status quo constructively. Comfortable navigating ambiguity in a fast-paced, global environment. Ability to create clarity and structure in complex cost areas such as compensation and T&E. Life at Teads At Teads, we don't just offer new roles - we blend creativity, technology, and data to shape the future of media. You'll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies. As a Teadster, you'll play a critical role in shaping our future success in the region. Here's why Teads stands out: We've merged two open internet category leaders-Outbrain and Teads-to create the 'new' Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web. As part of our team, you'll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning. Teads is committed to your success, offering the support, tools, and development opportunities you need to excel in your role. Our company culture is welcoming, dynamic, diverse, global, and built on top performance. Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment. Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups - employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you'll be able to share your passions with likeminded people.
Jan 17, 2026
Full time
Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 30+ countries. We are seeking a highly analytical and proactive FP&A Manager to oversee global planning and analysis of employee-related expenses, reporting and performance management. This role is essential for ensuring accuracy, visibility and strategic insight into the company's largest operating cost categories. The ideal candidate will combine exceptional financial modelling skills with strong business partnering capabilities, serving as a trusted advisor to HR, Operations, Regional Finance and Senior Leadership. The successful candidate will bring budgeting and forecasting experience - specifically for compensation-related spend, a deep understanding of headcount planning and a proven ability to drive process improvements across a dynamic and global organisation. Key Responsibilities: Compensation Planning: Own forecasting and budgeting for global headcount, salaries, bonuses and benefits, ensuring accuracy and alignment with hiring and compensation strategy. Headcount Management: Maintain and monitor headcount models; track movements, run-rates and cost impacts, while partnering with HR and Talent Acquisition. T&E Forecasting: Lead global T&E budgeting and forecasting; analyse trends, drivers and seasonality to improve visibility and cost control. Cost Insights & Variance Analysis: Deliver monthly reporting with clear variance explanations, KPIs and forward-looking insights for compensation and T&E. Business Partnering: Act as primary finance partner to HR, Ops and regional teams, supporting workforce decisions and operational planning. Executive Reporting: Prepare high-quality materials for senior leadership, translating complex data into clear messages and recommendations. Process Improvement: Drive enhancements to headcount, compensation and T&E forecasting processes, improving accuracy, automation and scalability. Systems & Data Integrity: Improve data quality and reporting by partnering with HR systems, payroll and FP&A systems teams. Scenario Modelling: Support long-range planning with scenario analysis on workforce investments, organisational changes and travel optimisation. Qualifications: Bachelor's degree in Finance, Accounting, Economics, or related field. 5+ years of progressive experience in FP&A, corporate finance and workforce planning. Strong financial modelling and Excel skills; experience with workforce planning systems or tools (e.g. Planful or Workday Adaptive Insights preferred) Strong analytical skills; ability to interpret complex data sets and translate findings into clear business insights. Proven track record of business partnering with HR and Operational teams. High attention to detail with strong organisational and prioritisation skills. Excellent communication and presentation skills, including experience presenting to senior stakeholders. Preferred Traits: Effective collaborator who builds trust across functions. Proactive mindset with willingness to challenge status quo constructively. Comfortable navigating ambiguity in a fast-paced, global environment. Ability to create clarity and structure in complex cost areas such as compensation and T&E. Life at Teads At Teads, we don't just offer new roles - we blend creativity, technology, and data to shape the future of media. You'll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies. As a Teadster, you'll play a critical role in shaping our future success in the region. Here's why Teads stands out: We've merged two open internet category leaders-Outbrain and Teads-to create the 'new' Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web. As part of our team, you'll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning. Teads is committed to your success, offering the support, tools, and development opportunities you need to excel in your role. Our company culture is welcoming, dynamic, diverse, global, and built on top performance. Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment. Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups - employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you'll be able to share your passions with likeminded people.
We are recruiting a part time opportunity to act as a Finance Business Partner 3/4 days per week reporting directly to the CEO and working closely with senior board members. This role offers exposure to strategic decision-making and risk management, with huge potential to innovate and be a key part of the direction of the business. Manage, maintain and develop the cash flow forecast model for projects and overheads. Deliver monthly project budget vs actual statements for each site. Prepare quarterly management and board reports with actionable insights. Provide scenario modelling, sensitivity analysis and challenge assumptions constructively. Support site acquisitions through appraisal review, validation, and financial due diligence. Support the parent company finance team to ensure accounts payable, accounts receivable and management accounting processes are robust and ensure timely invoice processing and payment. Continuously improve business and reporting processes. Monitor and report on contract milestones, obligations, and budget caps. Oversee corporate and site risk registers and ensure proactive risk mitigation. Strong financial modelling and analytical skills. Advanced Excel proficiency; experience with Qube or similar systems preferred. Excellent communication and stakeholder management skills, with proven ability to influence at board level. Commercial acumen and ability to challenge constructively. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. About the job Contract Type: Permanent Specialism: Accountancy & Finance Workplace Type: Hybrid Experience Level: Senior Management Location: London Focus: Financial Planning & Analysis Industry: Accountancy Salary: £80,000 - £85,000 per annum + bonus + pension Workplace Type: Hybrid Experience Level: Senior Management Location: London Job Reference: NZMPAE-711270E6 Date posted: 19 December 2025 Consultant: Hannah Bottrill
Jan 17, 2026
Full time
We are recruiting a part time opportunity to act as a Finance Business Partner 3/4 days per week reporting directly to the CEO and working closely with senior board members. This role offers exposure to strategic decision-making and risk management, with huge potential to innovate and be a key part of the direction of the business. Manage, maintain and develop the cash flow forecast model for projects and overheads. Deliver monthly project budget vs actual statements for each site. Prepare quarterly management and board reports with actionable insights. Provide scenario modelling, sensitivity analysis and challenge assumptions constructively. Support site acquisitions through appraisal review, validation, and financial due diligence. Support the parent company finance team to ensure accounts payable, accounts receivable and management accounting processes are robust and ensure timely invoice processing and payment. Continuously improve business and reporting processes. Monitor and report on contract milestones, obligations, and budget caps. Oversee corporate and site risk registers and ensure proactive risk mitigation. Strong financial modelling and analytical skills. Advanced Excel proficiency; experience with Qube or similar systems preferred. Excellent communication and stakeholder management skills, with proven ability to influence at board level. Commercial acumen and ability to challenge constructively. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. About the job Contract Type: Permanent Specialism: Accountancy & Finance Workplace Type: Hybrid Experience Level: Senior Management Location: London Focus: Financial Planning & Analysis Industry: Accountancy Salary: £80,000 - £85,000 per annum + bonus + pension Workplace Type: Hybrid Experience Level: Senior Management Location: London Job Reference: NZMPAE-711270E6 Date posted: 19 December 2025 Consultant: Hannah Bottrill
A Farm Manager opportunity has arisen at Agrial Fresh Produce, producer of the Florette salad brand, to join our farming team in Colchester, CO7 7HG. This is a fantastic opportunity for someone ready to take a senior operational role, with scope to grow into farm leadership and strategic input. In this new position, we're looking for an experienced and motivated Farm Manager to lead day-to-day salad growing operations across our sites and growing areas in Essex and Suffolk. You'll be taking charge of our management teams covering core farm operations including growing, harvesting, and technical, ensuring crop programmes are delivered efficiently, to spec, and on time. The Farm Manager will report into and directly support the Head of Farming in delivering crop programmes, coordinating labour and resources whilst implementing continuous improvement initiatives across all areas of the operation. Working hours: Year-round role, Monday to Friday but where hours and days will scale based on the season. Busier in summer and quieter in winter. Pay: £Competitive Pay, with annual managerial level bonus as well as a personal company vehicle Main Responsibilities Oversee daily operations across indoor (including 27ha polytunnels) and outdoor growing of wholehead and baby leaf salads. Develop and drive clear communications lines with our factories to ensure consistent supply of crops to specification and quality standards. Plan and forecast seasonal labour requirements whilst managing and coordinating our teams across growing, harvesting, and technical roles. Support the Head of Farming in driving innovation and assist with CAPEX planning and grant funding applications. Collaborate with agronomists, seed breeders and technical specialists to adopt and improve new practices and technologies. SkillsandExperience Required Proven experience in commercial crop production, ideally in fresh produce, leafy salads, or baby leaf. Well-founded technical understanding of commercial field-scale crop production and subsequent sustainability practices, ideally within a fresh produce whole head or baby-leaf produce background. A strong people-person who can confidently lead and inspire people using exceptional management skills whilst remaining both approachable and credible in all aspects. Hands-on knowledge of both outdoor and protected cropping systems who is confident around topics of soil health, nutrition, integrated pest management, irrigation, and harvest operations. Proven decision maker who can make confident decisions quickly whilst under a high-pressure farming environment. Commercial awareness, including cost control and input/resource management. Understanding and experience of managing a farm operation with both outdoor and indoor growing fields (polytunnels). PA1, PA2, BASIS, FACTS and other relevant certifications are a bonus (or willingness to gain them). What You Will GetInReturn A highly competitive salary, inclusion in our annual managerial-level bonus scheme and a range of employee benefits you'd expect from a market leading business, including: Life Assurance: 3x your basic salary paid to your nominated beneficiary. Employee Assistance Programme: Providing a Remote GP service along with a 24/7 helpline for financial, legal, medical and life issues. Annual leave entitlement: 33 days annual leave per annum inclusive of UK Bank Holidays which increases with service, as well as an option to purchase an additional working week of holiday. Training and Development: Personalised induction as well as regular training and development courses and schemes. Benefits Platforms: Employee discount platform for multiple retailers as well as salary finance schemes for bicycles, gyms, and financial assistance. Other: Recognition awards, Regular Employee Engagement days, attendance incentives, an annual volunteering day, and much more! About Us Florette is one of three UK food manufacturing factories within Agrial Fresh Produce, which is an autonomous part of the larger 22,000 employee strong French co-operative group, Agrial. The business operates mainly under it's recognisable Florette salad brand and we are one of the UK's leading producers in the industry. Under the well-known Florette brand, our site processes and distributes pre-packed, ready to eat, fresh salad bags and bowls to some of the UK's most well-known supermarkets and retailers, as well as your favourite restaurants and fast food vendors. In total, we sell around 600,000kg of products every week - an unbe- leaf -able amount! Agrial has operations across 18 regions, with 280 farming outlets and 5 different divisions, which comprise Beverage, Dairy, Meat, Fresh Produce & Agricultural operations; it's not just about lettuce! As well as the 3 factories we also have a farming operation - Agrial Fresh Farms. All UK sites operate under the name of Agrial Fresh Produce Limited and fall under Agrial's vegetable division. We have a recipe for success through our EPIC values and working together as one team. Next Steps It's an exciting time to join our business as we look for new starters to join us in innovating in everything we do! We're looking for positive and driven people to join our professional team. If you have the skills andexperiencewe are looking for, and want a fresh challenge we would love for you to join us on our journey! Please apply directly or alternatively contact Will Kaye , Recruitment Officerfor a totally confidential discussion. Agrial Fresh Producereservetherightto close this vacancy once we have received sufficient applications.Therefore, if you are interested, please submit your application as early as possible. VISA Sponsorship: Agrial Fresh Produce is not a licensed UK VISA sponsor, and therefore cannot employ anyone who does not have the legal right to live and work in the UK. Our recruitment process will ask you to provide evidence of your unlimited Right to Work in the UK. Agrial Fresh Produce Ltd is an Equal Opportunities employer. In addition, as part of Responsible Recruitment, Agrial Fresh Produce Ltd believes in the Employer Pay Principle. No worker should pay for a job - the costs of recruitment should be borne not by the worker but by the employer. We are committed to supporting the mental health and wellbeing of all of our staff. That's why we've taken the Mental Health at Work Commitment and are currently delivering a programme of activities to ensure that everyone can have open and honest conversations about their wellbeing in the workplace and feel supported. We encourage applications from persons with experience of poor mental health and are committed to supporting our employees to fulfil their potential and perform at their best in work. Monday to Friday, but flexible as hours will scale based on the season. Salary Description £Competitive Pay, with annual managerial level bonus as well as a personal company vehicle
Jan 17, 2026
Full time
A Farm Manager opportunity has arisen at Agrial Fresh Produce, producer of the Florette salad brand, to join our farming team in Colchester, CO7 7HG. This is a fantastic opportunity for someone ready to take a senior operational role, with scope to grow into farm leadership and strategic input. In this new position, we're looking for an experienced and motivated Farm Manager to lead day-to-day salad growing operations across our sites and growing areas in Essex and Suffolk. You'll be taking charge of our management teams covering core farm operations including growing, harvesting, and technical, ensuring crop programmes are delivered efficiently, to spec, and on time. The Farm Manager will report into and directly support the Head of Farming in delivering crop programmes, coordinating labour and resources whilst implementing continuous improvement initiatives across all areas of the operation. Working hours: Year-round role, Monday to Friday but where hours and days will scale based on the season. Busier in summer and quieter in winter. Pay: £Competitive Pay, with annual managerial level bonus as well as a personal company vehicle Main Responsibilities Oversee daily operations across indoor (including 27ha polytunnels) and outdoor growing of wholehead and baby leaf salads. Develop and drive clear communications lines with our factories to ensure consistent supply of crops to specification and quality standards. Plan and forecast seasonal labour requirements whilst managing and coordinating our teams across growing, harvesting, and technical roles. Support the Head of Farming in driving innovation and assist with CAPEX planning and grant funding applications. Collaborate with agronomists, seed breeders and technical specialists to adopt and improve new practices and technologies. SkillsandExperience Required Proven experience in commercial crop production, ideally in fresh produce, leafy salads, or baby leaf. Well-founded technical understanding of commercial field-scale crop production and subsequent sustainability practices, ideally within a fresh produce whole head or baby-leaf produce background. A strong people-person who can confidently lead and inspire people using exceptional management skills whilst remaining both approachable and credible in all aspects. Hands-on knowledge of both outdoor and protected cropping systems who is confident around topics of soil health, nutrition, integrated pest management, irrigation, and harvest operations. Proven decision maker who can make confident decisions quickly whilst under a high-pressure farming environment. Commercial awareness, including cost control and input/resource management. Understanding and experience of managing a farm operation with both outdoor and indoor growing fields (polytunnels). PA1, PA2, BASIS, FACTS and other relevant certifications are a bonus (or willingness to gain them). What You Will GetInReturn A highly competitive salary, inclusion in our annual managerial-level bonus scheme and a range of employee benefits you'd expect from a market leading business, including: Life Assurance: 3x your basic salary paid to your nominated beneficiary. Employee Assistance Programme: Providing a Remote GP service along with a 24/7 helpline for financial, legal, medical and life issues. Annual leave entitlement: 33 days annual leave per annum inclusive of UK Bank Holidays which increases with service, as well as an option to purchase an additional working week of holiday. Training and Development: Personalised induction as well as regular training and development courses and schemes. Benefits Platforms: Employee discount platform for multiple retailers as well as salary finance schemes for bicycles, gyms, and financial assistance. Other: Recognition awards, Regular Employee Engagement days, attendance incentives, an annual volunteering day, and much more! About Us Florette is one of three UK food manufacturing factories within Agrial Fresh Produce, which is an autonomous part of the larger 22,000 employee strong French co-operative group, Agrial. The business operates mainly under it's recognisable Florette salad brand and we are one of the UK's leading producers in the industry. Under the well-known Florette brand, our site processes and distributes pre-packed, ready to eat, fresh salad bags and bowls to some of the UK's most well-known supermarkets and retailers, as well as your favourite restaurants and fast food vendors. In total, we sell around 600,000kg of products every week - an unbe- leaf -able amount! Agrial has operations across 18 regions, with 280 farming outlets and 5 different divisions, which comprise Beverage, Dairy, Meat, Fresh Produce & Agricultural operations; it's not just about lettuce! As well as the 3 factories we also have a farming operation - Agrial Fresh Farms. All UK sites operate under the name of Agrial Fresh Produce Limited and fall under Agrial's vegetable division. We have a recipe for success through our EPIC values and working together as one team. Next Steps It's an exciting time to join our business as we look for new starters to join us in innovating in everything we do! We're looking for positive and driven people to join our professional team. If you have the skills andexperiencewe are looking for, and want a fresh challenge we would love for you to join us on our journey! Please apply directly or alternatively contact Will Kaye , Recruitment Officerfor a totally confidential discussion. Agrial Fresh Producereservetherightto close this vacancy once we have received sufficient applications.Therefore, if you are interested, please submit your application as early as possible. VISA Sponsorship: Agrial Fresh Produce is not a licensed UK VISA sponsor, and therefore cannot employ anyone who does not have the legal right to live and work in the UK. Our recruitment process will ask you to provide evidence of your unlimited Right to Work in the UK. Agrial Fresh Produce Ltd is an Equal Opportunities employer. In addition, as part of Responsible Recruitment, Agrial Fresh Produce Ltd believes in the Employer Pay Principle. No worker should pay for a job - the costs of recruitment should be borne not by the worker but by the employer. We are committed to supporting the mental health and wellbeing of all of our staff. That's why we've taken the Mental Health at Work Commitment and are currently delivering a programme of activities to ensure that everyone can have open and honest conversations about their wellbeing in the workplace and feel supported. We encourage applications from persons with experience of poor mental health and are committed to supporting our employees to fulfil their potential and perform at their best in work. Monday to Friday, but flexible as hours will scale based on the season. Salary Description £Competitive Pay, with annual managerial level bonus as well as a personal company vehicle
Head of Data Science Hybrid in London, United Kingdom We're looking for a Head of Data Science You'll lead multiple data science teams whose work guides decision-making across lending, product, operations, and strategy. You'll shape how we work, ensuring that analytical insight directly influences the choices that matter most at iwoca. The company Small businesses move fast. Opportunities often don't wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that's as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We've already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. The team iwoca's data scientists build probabilistic and statistical models that make lending decisions in real time, support forecasting and shape commercial strategy. Their work is deployed in production code and makes real-time lending decisions; it's more than exploratory analysis. Successfully leading iwoca's data science teams will require close collaboration with engineering, product, and commercial teams. The role As the Head of Data Science, you'll lead a group that focuses on rigorous, interpretable, and commercially useful modelling that is deployed, monitored, and maintained in production. You'll set direction, shape team structure, and ensure the function's work is grounded in commercial context and used by decision-makers across iwoca. The group has approximately 25 data scientists, with most working in a central team and some smaller groups aligned to specific products or domains. You'll report to one of iwoca's co-founders, who is also a data scientist. Strategic direction You'll work with the team leads and senior data scientists who coordinate day-to-day work. You'll help them plan, sequence, and review projects and maintain consistent standards of reasoning, communication, and methodology. You'll help the teams decide where and how to apply their efforts - identifying where modelling adds value and where a lighter heuristic approach could be more effective. Technical and people leadership You'll oversee hiring and development, ensuring assessment, progression, and knowledge-sharing are fair, structured, and suited to a growing multi-team environment. You'll shape how data science is applied at scale - how uncertainty is communicated, how analytical support is allocated, and how the function directs its effort to the highest-value work. Collaboration with engineering and business teams You'll coordinate with Engineering, Product, and Operations teams so that projects are properly scoped, resourced, and aligned with wider priorities. You'll represent the function in discussions that shape lending, risk, and product decisions by explaining assumptions, highlighting risks, and helping senior stakeholders act on analytical insight. The requirements Essential Strategic leadership: You have experience setting data science strategy and aligning work with commercial goals. You can translate technical modelling for senior stakeholders, make assumptions explicit, and shape the decisions that follow. Production experience: You have managed the full lifecycle of models in production - deploying, monitoring, and retiring them. You are comfortable coordinating chains of model dependencies across different teams. Commercial acumen: You understand how modelling supports business decisions and know when to make trade-offs between depth, delivery time, and value. Team development: You have a track record of hiring and developing data scientists, and establishing consistent standards for planning, peer review, and methodology. Technical background: You have a background in probability, statistics, or a related quantitative field such as mathematics or physics and can evaluate analytical work for conceptual soundness. Bonus Experience shaping an R&D or modelling agenda, including probabilistic or long-term forecasting work Experience in domains such as credit risk, lending, or customer lifetime value Experience representing a data science function externally (for example, industry events or publications) The salary We expect to pay from £120,000 to £170,000 for this role. But, we're open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews. The culture At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value thought and skill diversity, and encourage you to explore new areas of interest to help us innovate and improve our products and services. The offices We put a lot of effort into making iwoca a great place to work: Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks. Events and clubs, like bingo, comedy nights, football, etc. The benefits Flexible working hours. Medical insurance from Vitality, including discounted gym membership. A private GP service (separate from Vitality) for you, your partner, and your dependents. 25 days' holiday per year, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave. A one-month, fully paid sabbatical after four years. Instant access to external counselling and therapy sessions for team members that need emotional or mental health support. 3% Pension contributions on total earnings. An employee equity incentive scheme. Generous parental leave and a nursery tax benefit scheme to help you save money. Electric car scheme and cycle to work scheme. Two company retreats a year: we've been to France, Italy, Spain, and further afield. And to make sure we all keep learning, we offer: A learning and development budget for everyone. Company-wide talks with internal and external speakers. Access to learning platforms like Treehouse Useful links iwoca benefits & policies Interview welcome pack.
Jan 17, 2026
Full time
Head of Data Science Hybrid in London, United Kingdom We're looking for a Head of Data Science You'll lead multiple data science teams whose work guides decision-making across lending, product, operations, and strategy. You'll shape how we work, ensuring that analytical insight directly influences the choices that matter most at iwoca. The company Small businesses move fast. Opportunities often don't wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that's as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We've already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. The team iwoca's data scientists build probabilistic and statistical models that make lending decisions in real time, support forecasting and shape commercial strategy. Their work is deployed in production code and makes real-time lending decisions; it's more than exploratory analysis. Successfully leading iwoca's data science teams will require close collaboration with engineering, product, and commercial teams. The role As the Head of Data Science, you'll lead a group that focuses on rigorous, interpretable, and commercially useful modelling that is deployed, monitored, and maintained in production. You'll set direction, shape team structure, and ensure the function's work is grounded in commercial context and used by decision-makers across iwoca. The group has approximately 25 data scientists, with most working in a central team and some smaller groups aligned to specific products or domains. You'll report to one of iwoca's co-founders, who is also a data scientist. Strategic direction You'll work with the team leads and senior data scientists who coordinate day-to-day work. You'll help them plan, sequence, and review projects and maintain consistent standards of reasoning, communication, and methodology. You'll help the teams decide where and how to apply their efforts - identifying where modelling adds value and where a lighter heuristic approach could be more effective. Technical and people leadership You'll oversee hiring and development, ensuring assessment, progression, and knowledge-sharing are fair, structured, and suited to a growing multi-team environment. You'll shape how data science is applied at scale - how uncertainty is communicated, how analytical support is allocated, and how the function directs its effort to the highest-value work. Collaboration with engineering and business teams You'll coordinate with Engineering, Product, and Operations teams so that projects are properly scoped, resourced, and aligned with wider priorities. You'll represent the function in discussions that shape lending, risk, and product decisions by explaining assumptions, highlighting risks, and helping senior stakeholders act on analytical insight. The requirements Essential Strategic leadership: You have experience setting data science strategy and aligning work with commercial goals. You can translate technical modelling for senior stakeholders, make assumptions explicit, and shape the decisions that follow. Production experience: You have managed the full lifecycle of models in production - deploying, monitoring, and retiring them. You are comfortable coordinating chains of model dependencies across different teams. Commercial acumen: You understand how modelling supports business decisions and know when to make trade-offs between depth, delivery time, and value. Team development: You have a track record of hiring and developing data scientists, and establishing consistent standards for planning, peer review, and methodology. Technical background: You have a background in probability, statistics, or a related quantitative field such as mathematics or physics and can evaluate analytical work for conceptual soundness. Bonus Experience shaping an R&D or modelling agenda, including probabilistic or long-term forecasting work Experience in domains such as credit risk, lending, or customer lifetime value Experience representing a data science function externally (for example, industry events or publications) The salary We expect to pay from £120,000 to £170,000 for this role. But, we're open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews. The culture At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value thought and skill diversity, and encourage you to explore new areas of interest to help us innovate and improve our products and services. The offices We put a lot of effort into making iwoca a great place to work: Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks. Events and clubs, like bingo, comedy nights, football, etc. The benefits Flexible working hours. Medical insurance from Vitality, including discounted gym membership. A private GP service (separate from Vitality) for you, your partner, and your dependents. 25 days' holiday per year, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave. A one-month, fully paid sabbatical after four years. Instant access to external counselling and therapy sessions for team members that need emotional or mental health support. 3% Pension contributions on total earnings. An employee equity incentive scheme. Generous parental leave and a nursery tax benefit scheme to help you save money. Electric car scheme and cycle to work scheme. Two company retreats a year: we've been to France, Italy, Spain, and further afield. And to make sure we all keep learning, we offer: A learning and development budget for everyone. Company-wide talks with internal and external speakers. Access to learning platforms like Treehouse Useful links iwoca benefits & policies Interview welcome pack.
We welcome applications from candidates with disabilities, neurodiversity and long term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role. If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on Job Description Post Award Finance and Project Officer () Post Award Finance and Project Officer Job Number: Research and Innovation Services Open Ended/Permanent - Full Time Working Arrangements : Mon Fri 9am 5pm Closing Date 18 Jan 2026, 11:59:00 PM Disclosure and Barring Service Requirement : Not Applicable. The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here . Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Information Page . The Role and the Department Research and Innovation Services (RIS) provides guidance, expert advice and hands on support for all aspects of research and research related work, including securing funding, working with partners, undertaking knowledge exchange, demonstrating impact, commercialising outputs, ensuring good research practice and supporting professional development. We are seeking a Post Award Finance and Project Officer to join our Post Award Team within Research Operations. This role provides an exciting opportunity to oversee a portfolio of externally funded projects, with a particular emphasis on non research awards. These include complex, coordinator led regional initiatives, KTPs, and a variety of Knowledge Exchange awards that are essential to Durham's objectives. You will deliver comprehensive post award financial and administrative support, ensuring that project leaders and researchers receive timely, expert advice. Your responsibilities will span the full grant lifecycle, from award acceptance and project setup, through financial monitoring and budget management, to final claims, reconciliation, project closure, and preparation for both internal and external audits. Stakeholder engagement is at the core of this role. You will act as the primary point of contact for internal and external partners, facilitating clear communication and effective coordination across departments and funding bodies. You will also regularly review project budgets, income, and expenditure to maintain accuracy and to identify and address any significant variances such as under or overspending, ineligible costs, or issues with overhead recovery. Key Responsibilities Manage the post award financial administration of non research grants, ensuring accurate and timely closure. Prepare and submit financial claims, invoices, and statements in line with funder and institutional deadlines. Monitor budgets, income, and expenditure, identifying and resolving variances, and providing financial forecasts to project leads. Reconcile project accounts, process final expenditure and exchange rate journals, and ensure accurate allocation of income. Ensure compliance with funder terms and conditions, advising stakeholders on eligible expenditure and removing ineligible costs. Coordinate staff approvals with HR, ensuring alignment with project budgets and funder requirements. Calculate and transfer fEC overheads/indirect costs in accordance with approved budgets. Liaise with internal teams (Finance, HR, Departments) and external stakeholders (funders, HEIs, partners) to resolve queries. Maintain accurate, auditable records and ensure financial systems reflect final approved expenditure. Working pattern: Monday - Friday. Hybrid 2 days in the office. You can work additional days in the office if you choose. The base location for this role is Boldon House, our exciting new professional services hub. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: Boldon House - Durham University . Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: You'll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year. We offer a generous pension scheme, and as a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS). No matter how you travel to work, we have you covered. We have ample parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. You can also take advantage of our cost effective and environmentally friendly Tusker Car Benefit Scheme, allowing you to lease a brand new electric or hybrid vehicle with savings on tax and National Insurance. We have a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. We provide wide ranging health and wellbeing support including discounted membership for our state of the art sport and gym facilities and access to a 24 7 Employee Assistance Programme. Our on site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5 16. Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers). We offer all staff the opportunity to take part in volunteering activities to make a difference in the local community. You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions. Various salary sacrifice schemes are also available to help you take advantage of tax savings on benefits. If you are moving to Durham, you may be eligible for help with removal costs, and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas. Discover more about our total rewards and benefits package here . Durham University is committed to equality, diversity and inclusion Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. We welcome and encourage applications from members of groups who are under represented in our workforce including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply / Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk next to it, it may be given additional weighting when your application is considered. Your application should cover the following criteria: Qualifications / Experience 1 . click apply for full job details
Jan 17, 2026
Full time
We welcome applications from candidates with disabilities, neurodiversity and long term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role. If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on Job Description Post Award Finance and Project Officer () Post Award Finance and Project Officer Job Number: Research and Innovation Services Open Ended/Permanent - Full Time Working Arrangements : Mon Fri 9am 5pm Closing Date 18 Jan 2026, 11:59:00 PM Disclosure and Barring Service Requirement : Not Applicable. The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here . Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Information Page . The Role and the Department Research and Innovation Services (RIS) provides guidance, expert advice and hands on support for all aspects of research and research related work, including securing funding, working with partners, undertaking knowledge exchange, demonstrating impact, commercialising outputs, ensuring good research practice and supporting professional development. We are seeking a Post Award Finance and Project Officer to join our Post Award Team within Research Operations. This role provides an exciting opportunity to oversee a portfolio of externally funded projects, with a particular emphasis on non research awards. These include complex, coordinator led regional initiatives, KTPs, and a variety of Knowledge Exchange awards that are essential to Durham's objectives. You will deliver comprehensive post award financial and administrative support, ensuring that project leaders and researchers receive timely, expert advice. Your responsibilities will span the full grant lifecycle, from award acceptance and project setup, through financial monitoring and budget management, to final claims, reconciliation, project closure, and preparation for both internal and external audits. Stakeholder engagement is at the core of this role. You will act as the primary point of contact for internal and external partners, facilitating clear communication and effective coordination across departments and funding bodies. You will also regularly review project budgets, income, and expenditure to maintain accuracy and to identify and address any significant variances such as under or overspending, ineligible costs, or issues with overhead recovery. Key Responsibilities Manage the post award financial administration of non research grants, ensuring accurate and timely closure. Prepare and submit financial claims, invoices, and statements in line with funder and institutional deadlines. Monitor budgets, income, and expenditure, identifying and resolving variances, and providing financial forecasts to project leads. Reconcile project accounts, process final expenditure and exchange rate journals, and ensure accurate allocation of income. Ensure compliance with funder terms and conditions, advising stakeholders on eligible expenditure and removing ineligible costs. Coordinate staff approvals with HR, ensuring alignment with project budgets and funder requirements. Calculate and transfer fEC overheads/indirect costs in accordance with approved budgets. Liaise with internal teams (Finance, HR, Departments) and external stakeholders (funders, HEIs, partners) to resolve queries. Maintain accurate, auditable records and ensure financial systems reflect final approved expenditure. Working pattern: Monday - Friday. Hybrid 2 days in the office. You can work additional days in the office if you choose. The base location for this role is Boldon House, our exciting new professional services hub. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: Boldon House - Durham University . Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: You'll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year. We offer a generous pension scheme, and as a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS). No matter how you travel to work, we have you covered. We have ample parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. You can also take advantage of our cost effective and environmentally friendly Tusker Car Benefit Scheme, allowing you to lease a brand new electric or hybrid vehicle with savings on tax and National Insurance. We have a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. We provide wide ranging health and wellbeing support including discounted membership for our state of the art sport and gym facilities and access to a 24 7 Employee Assistance Programme. Our on site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5 16. Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers). We offer all staff the opportunity to take part in volunteering activities to make a difference in the local community. You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions. Various salary sacrifice schemes are also available to help you take advantage of tax savings on benefits. If you are moving to Durham, you may be eligible for help with removal costs, and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas. Discover more about our total rewards and benefits package here . Durham University is committed to equality, diversity and inclusion Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. We welcome and encourage applications from members of groups who are under represented in our workforce including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply / Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk next to it, it may be given additional weighting when your application is considered. Your application should cover the following criteria: Qualifications / Experience 1 . click apply for full job details
Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and abandoned sales recovery. You'll find our HQ in the North East of England, founded in 2010, but since then, we've been on an exciting growth journey with employees also based in France. We leverage the latest tech and innovation to shape our products and deliver results. Our modern event-driven microservices architecture runs on AWS, and we embrace Golang as our preferred backend language for new services. All of this wouldn't be possible without our people- that's why they're at the heart of everything we do. Our Values At SaleCycle, we care about people- it's our top priority. We prioritise well-being, growth, and innovation, continuously pushing boundaries as a team and a company. Continuous Innovation: Collaborate, innovate, and celebrate! Premium Execution: Excellence Delivered Every Time! High Curiosity: Embrace your inner child- ask why and listen! Proactive Collaboration: United, we work together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand the client's use of offerings. Collaborate with the sales team to renew contracts and secure additional business from existing clients. Collaborate with Finance Team to ensure we are collecting cash from clients in a prompt and efficient manner. Problem Solving & Issue Resolution: Quickly identify and address client issues, ensuring timely resolution and minimising impact to the client's operations. Collaborate with internal teams to troubleshoot and resolve complex issues, and keep the client informed throughout the process. Turn client challenges into opportunities for enhancing the client relationship. Strategic Account Planning: Develop a comprehensive account strategy for each client based on their unique needs, value and long-term objectives. Work with clients to clearly understand goals and KPIs that we can measure and deliver. Regularly review account performance, make data-driven recommendations, and adjust strategies to ensure ongoing success and growth. Time & Resource Management: Effectively prioritize client needs and manage multiple accounts simultaneously. Allocate resources efficiently to ensure timely project delivery and client satisfaction. Maintain a proactive approach to project timelines, ensuring all deliverables are met within agreed-upon deadlines. Collaboration with Internal Teams: Work closely with cross-functional teams (Sales, Marketing, Product) to ensure seamless service delivery and address client needs. Share client feedback and insights to help drive product or service improvements. Collaborate on internal initiatives that contribute to the growth and development of the client base. Product/Service Knowledge: Maintain in-depth knowledge of company products, services, and industry trends to effectively advise clients. Provide training and support to clients on product features and best practices. Stay up-to-date with new features and offerings to ensure clients are leveraging the latest capabilities. Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition from sales to service delivery. Provide initial product training and guide clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and interpersonal skills. Excellent problem-solving abilities and the ability to work under pressure to meet client needs. Experience in strategic planning and managing complex accounts. Ability to prioritise, manage multiple projects, and meet deadlines in a fast-paced environment. Proficiency in CRM software HubSpot and Microsoft Office Suite (Word, Excel, PowerPoint). Industry knowledge relevant to the company's offerings is a plus. Preferred Skills: Previous experience in a software company is preferred where technical knowledge is required. Familiarity with customer success methodologies (e.g., Net Promoter Score, Customer Satisfaction surveys). Knowledge of data analytics tools to track and report on account performance (e.g., Looker) Perks & Benefits: We value our employees at SaleCycle, so we offer great benefits and incentives in addition to a competitive salary. Please note benefits may vary by country. Flexible hybrid working 25 days annual leave + public holidays + your birthday off Employee Assistance Program (EAP), including 24/7 GP access Life Insurance Up to 5% matched pension contribution Tech & Cycle to Work salary sacrifice schemes Annual company meet-up Monthly social fund Bonus schemes for innovation, new business, and employee referrals Enhanced parental leave Volunteering Days Long Service Awards Support & Equal Opportunities: If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience. We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age. Interested? Apply now! We'd love to hear from you! If you're excited about this opportunity and want to be part of a fast-moving, innovative team, apply today.
Jan 17, 2026
Full time
Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and abandoned sales recovery. You'll find our HQ in the North East of England, founded in 2010, but since then, we've been on an exciting growth journey with employees also based in France. We leverage the latest tech and innovation to shape our products and deliver results. Our modern event-driven microservices architecture runs on AWS, and we embrace Golang as our preferred backend language for new services. All of this wouldn't be possible without our people- that's why they're at the heart of everything we do. Our Values At SaleCycle, we care about people- it's our top priority. We prioritise well-being, growth, and innovation, continuously pushing boundaries as a team and a company. Continuous Innovation: Collaborate, innovate, and celebrate! Premium Execution: Excellence Delivered Every Time! High Curiosity: Embrace your inner child- ask why and listen! Proactive Collaboration: United, we work together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand the client's use of offerings. Collaborate with the sales team to renew contracts and secure additional business from existing clients. Collaborate with Finance Team to ensure we are collecting cash from clients in a prompt and efficient manner. Problem Solving & Issue Resolution: Quickly identify and address client issues, ensuring timely resolution and minimising impact to the client's operations. Collaborate with internal teams to troubleshoot and resolve complex issues, and keep the client informed throughout the process. Turn client challenges into opportunities for enhancing the client relationship. Strategic Account Planning: Develop a comprehensive account strategy for each client based on their unique needs, value and long-term objectives. Work with clients to clearly understand goals and KPIs that we can measure and deliver. Regularly review account performance, make data-driven recommendations, and adjust strategies to ensure ongoing success and growth. Time & Resource Management: Effectively prioritize client needs and manage multiple accounts simultaneously. Allocate resources efficiently to ensure timely project delivery and client satisfaction. Maintain a proactive approach to project timelines, ensuring all deliverables are met within agreed-upon deadlines. Collaboration with Internal Teams: Work closely with cross-functional teams (Sales, Marketing, Product) to ensure seamless service delivery and address client needs. Share client feedback and insights to help drive product or service improvements. Collaborate on internal initiatives that contribute to the growth and development of the client base. Product/Service Knowledge: Maintain in-depth knowledge of company products, services, and industry trends to effectively advise clients. Provide training and support to clients on product features and best practices. Stay up-to-date with new features and offerings to ensure clients are leveraging the latest capabilities. Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition from sales to service delivery. Provide initial product training and guide clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and interpersonal skills. Excellent problem-solving abilities and the ability to work under pressure to meet client needs. Experience in strategic planning and managing complex accounts. Ability to prioritise, manage multiple projects, and meet deadlines in a fast-paced environment. Proficiency in CRM software HubSpot and Microsoft Office Suite (Word, Excel, PowerPoint). Industry knowledge relevant to the company's offerings is a plus. Preferred Skills: Previous experience in a software company is preferred where technical knowledge is required. Familiarity with customer success methodologies (e.g., Net Promoter Score, Customer Satisfaction surveys). Knowledge of data analytics tools to track and report on account performance (e.g., Looker) Perks & Benefits: We value our employees at SaleCycle, so we offer great benefits and incentives in addition to a competitive salary. Please note benefits may vary by country. Flexible hybrid working 25 days annual leave + public holidays + your birthday off Employee Assistance Program (EAP), including 24/7 GP access Life Insurance Up to 5% matched pension contribution Tech & Cycle to Work salary sacrifice schemes Annual company meet-up Monthly social fund Bonus schemes for innovation, new business, and employee referrals Enhanced parental leave Volunteering Days Long Service Awards Support & Equal Opportunities: If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience. We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age. Interested? Apply now! We'd love to hear from you! If you're excited about this opportunity and want to be part of a fast-moving, innovative team, apply today.
OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. YOUR IMPACT Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails?We're looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and teams. What you'll do Reporting to the Head of Delivery, you will help deliver the strategic action plans and key business tactics that supports the direction of our teams by developing vision, setting high standards, achieving service level agreements and communicating ideas Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives Formulate Customer contact strategy in partnership with the call centre leadership team Coordinate customer service operations and develop customer retention strategies Serves as a SME and coach for sound retail deposit practices Ensuring compliance against our regularity and firm responsibilities. Prioritizes work assignments from multiple channels as a resource allocator Ensures that continuity is maintained to guarantee quality resolution of customer enquiries across all Marcus products Employs principles and techniques as defined in the quality audit criteria, and develops and implements quality assurance standards, processes, and controls Collaborates across all locations to maintain continuity across the brand through all Marcus customer interactions; Call Centre, Operations, Complaints, Support, Workforce and Training Produces concise performance reports and analyses for senior management Works closely with Business Risk team to identify key controls and escalation procedures. Pro-actively identifies any new issues or risks and works to ensure suitable controls are in place Drives improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategy Works closely with cross functional partners to ensure collaboration and process efficiencies are maintained Responsible for setting the strategic business plan and goals for the Marcus UK Customer Care team, to ensure alignment with and support of the business strategy for the UK Consumer business. Responsible for setting high standards, with clear strategies to achieve service level agreements Management of an growing team (currently approx. 100 headcount), including two senior Direct Reports Partner with Engineering to oversee the implementation of technology solutions to support Customers and Operations efficiencies Manage contracts and relationships with customers, vendors, partners and other stakeholders for Operations vendors Produce concise performance reports and analyses for senior management Mentor and motivate teams to achieve productivity and engagement Ensure a diverse and inclusive environment which nurtures and develops talent REQUIREMENTS Proven experience in leading Call Centre and/or Operational teams, with a minimum of 5 years in a management/senior management role Ability to create a positive team working environment that supports the retention & development of great customer service agents. Demonstrable experience in coaching teams to achieve expected KPI's using recognised coaching models to achieve this. You will be a self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication and interpersonal skills Good analytical and problem-solving skills Proven delivery of excellent customer experience and advocacy Strong customer focus and a good telephone manner Good leadership skills and the ability to motivate and develop staff A desire to help others work towards targets and develop their skills Ability to set, meet and exceed targets Ability to manage change ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Jan 17, 2026
Full time
OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. YOUR IMPACT Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails?We're looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and teams. What you'll do Reporting to the Head of Delivery, you will help deliver the strategic action plans and key business tactics that supports the direction of our teams by developing vision, setting high standards, achieving service level agreements and communicating ideas Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives Formulate Customer contact strategy in partnership with the call centre leadership team Coordinate customer service operations and develop customer retention strategies Serves as a SME and coach for sound retail deposit practices Ensuring compliance against our regularity and firm responsibilities. Prioritizes work assignments from multiple channels as a resource allocator Ensures that continuity is maintained to guarantee quality resolution of customer enquiries across all Marcus products Employs principles and techniques as defined in the quality audit criteria, and develops and implements quality assurance standards, processes, and controls Collaborates across all locations to maintain continuity across the brand through all Marcus customer interactions; Call Centre, Operations, Complaints, Support, Workforce and Training Produces concise performance reports and analyses for senior management Works closely with Business Risk team to identify key controls and escalation procedures. Pro-actively identifies any new issues or risks and works to ensure suitable controls are in place Drives improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategy Works closely with cross functional partners to ensure collaboration and process efficiencies are maintained Responsible for setting the strategic business plan and goals for the Marcus UK Customer Care team, to ensure alignment with and support of the business strategy for the UK Consumer business. Responsible for setting high standards, with clear strategies to achieve service level agreements Management of an growing team (currently approx. 100 headcount), including two senior Direct Reports Partner with Engineering to oversee the implementation of technology solutions to support Customers and Operations efficiencies Manage contracts and relationships with customers, vendors, partners and other stakeholders for Operations vendors Produce concise performance reports and analyses for senior management Mentor and motivate teams to achieve productivity and engagement Ensure a diverse and inclusive environment which nurtures and develops talent REQUIREMENTS Proven experience in leading Call Centre and/or Operational teams, with a minimum of 5 years in a management/senior management role Ability to create a positive team working environment that supports the retention & development of great customer service agents. Demonstrable experience in coaching teams to achieve expected KPI's using recognised coaching models to achieve this. You will be a self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication and interpersonal skills Good analytical and problem-solving skills Proven delivery of excellent customer experience and advocacy Strong customer focus and a good telephone manner Good leadership skills and the ability to motivate and develop staff A desire to help others work towards targets and develop their skills Ability to set, meet and exceed targets Ability to manage change ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Operations Manager (6 month FTC) We're growing and want you to be a part of our journey. Location - This role is hybrid 2-3 days in the office each week and can be based in any of our regional offices with the exception of London. The successful candidate will provide high quality, consistent operational performance across all service lines, supported by a strong control environment with clear risk ownership and prompt issue resolution. It focuses on ensuring efficient, compliant, and client friendly onboarding and lifecycle processes, while strengthening operational resilience and supplier governance. A key part of the remit includes providing clear, trusted operational reporting for senior management and regulators, and fostering a culture of continuous improvement and operational excellence across the organisation. There will be a focus on three core priorities : Supporting the delivery of a defined firmwide operational programme, including planning, governance, and progress tracking. Supporting the design, enhancement, and implementation of the firm's Target Operating Model. Supporting the development and embedding of a consistent set of operational KPIs. Role and Responsibilities Firmwide Operations Programme Support Support the Head of Strategy Execution in delivering a firmwide operations programme, including planning, governance, and progress tracking. Coordinate activity across service lines and central functions, maintaining oversight of dependencies, risks, and milestones. Maintain programme documentation, actions, and decision logs; prepare concise progress updates for senior stakeholders. Act as a point of integration between operations, technology, risk, and finance activities to support joined up delivery. Firmwide Operating Model & Ways of Working Support the definition and refinement of clear, consistent ways of working across the firm's operations. Help clarify roles, responsibilities, and interfaces between Group, service lines, and enabling functions. Support the establishment of effective governance, decision making, and escalation arrangements. Work with colleagues across Operations, Technology, Risk, and Finance to ensure operational processes, controls, and reporting are well aligned and scalable. Support service lines in embedding agreed operational standards in a way that maintains continuity of client delivery. Performance Measurement, KPIs & Management Information Support the development and implementation of a firmwide operational KPI framework aligned to strategic priorities. Help define consistent measures, data ownership, and reporting cadence across service lines. Support the production of clear, executive level dashboards and MI for ExCo and Board reporting. Help embed performance measures into business as usual forums, enabling proactive management rather than retrospective reporting. Key Skills & Experience Experience: Experience in operations management within a professional services or regulated environment. Strong understanding of operational risk, controls, and regulatory expectations (FCA/PRA preferred). Proven ability to manage complex operational services, suppliers, and change initiatives. Experience working closely with Risk, Compliance, Finance, and Technology teams. Skills & Capabilities Strong operational judgement with a control first mindset. Excellent stakeholder management and communication skills. Strong organisational, governance, and documentation capabilities. Analytical mindset with experience producing clear operational MI for senior leadership. Ability to balance day to day operational delivery with longer term improvement and transformation. Comfortable working in a fast moving, multi stakeholder professional services environment. Qualifications Bachelor's degree or equivalent experience. Relevant professional qualifications desirable (e.g. Operational Risk, Governance, PMP/PRINCE2, Lean, or similar). Demonstrated Commitment to our Core Purpose Power in Partnership : We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients. Future Focus : We want to push our industry forward by solving problems in better ways that benefit both our clients & society. Strength in Difference : We work with diverse perspectives to find better solutions. Working with differences makes us stronger. People First : We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice. What we offer you Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business . The variety of work that'll be available to you will enable you to do this. Isio was 'born' in 2020 from the sale of KPMG UK's Pension Practice to a private equity firm. An industry-leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience. Isio is built by challengers, innovators and forward-thinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We empower and develop those who join us - valuing curious minds and giving people the freedom to outperform. Known and respected for our agility, we harness specialist experience, bold thinking and the desire to push the boundaries of what we can achieve for our clients, from small to blue chip, public to private. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. For further information and to submit your application, click the apply icon.
Jan 17, 2026
Full time
Operations Manager (6 month FTC) We're growing and want you to be a part of our journey. Location - This role is hybrid 2-3 days in the office each week and can be based in any of our regional offices with the exception of London. The successful candidate will provide high quality, consistent operational performance across all service lines, supported by a strong control environment with clear risk ownership and prompt issue resolution. It focuses on ensuring efficient, compliant, and client friendly onboarding and lifecycle processes, while strengthening operational resilience and supplier governance. A key part of the remit includes providing clear, trusted operational reporting for senior management and regulators, and fostering a culture of continuous improvement and operational excellence across the organisation. There will be a focus on three core priorities : Supporting the delivery of a defined firmwide operational programme, including planning, governance, and progress tracking. Supporting the design, enhancement, and implementation of the firm's Target Operating Model. Supporting the development and embedding of a consistent set of operational KPIs. Role and Responsibilities Firmwide Operations Programme Support Support the Head of Strategy Execution in delivering a firmwide operations programme, including planning, governance, and progress tracking. Coordinate activity across service lines and central functions, maintaining oversight of dependencies, risks, and milestones. Maintain programme documentation, actions, and decision logs; prepare concise progress updates for senior stakeholders. Act as a point of integration between operations, technology, risk, and finance activities to support joined up delivery. Firmwide Operating Model & Ways of Working Support the definition and refinement of clear, consistent ways of working across the firm's operations. Help clarify roles, responsibilities, and interfaces between Group, service lines, and enabling functions. Support the establishment of effective governance, decision making, and escalation arrangements. Work with colleagues across Operations, Technology, Risk, and Finance to ensure operational processes, controls, and reporting are well aligned and scalable. Support service lines in embedding agreed operational standards in a way that maintains continuity of client delivery. Performance Measurement, KPIs & Management Information Support the development and implementation of a firmwide operational KPI framework aligned to strategic priorities. Help define consistent measures, data ownership, and reporting cadence across service lines. Support the production of clear, executive level dashboards and MI for ExCo and Board reporting. Help embed performance measures into business as usual forums, enabling proactive management rather than retrospective reporting. Key Skills & Experience Experience: Experience in operations management within a professional services or regulated environment. Strong understanding of operational risk, controls, and regulatory expectations (FCA/PRA preferred). Proven ability to manage complex operational services, suppliers, and change initiatives. Experience working closely with Risk, Compliance, Finance, and Technology teams. Skills & Capabilities Strong operational judgement with a control first mindset. Excellent stakeholder management and communication skills. Strong organisational, governance, and documentation capabilities. Analytical mindset with experience producing clear operational MI for senior leadership. Ability to balance day to day operational delivery with longer term improvement and transformation. Comfortable working in a fast moving, multi stakeholder professional services environment. Qualifications Bachelor's degree or equivalent experience. Relevant professional qualifications desirable (e.g. Operational Risk, Governance, PMP/PRINCE2, Lean, or similar). Demonstrated Commitment to our Core Purpose Power in Partnership : We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients. Future Focus : We want to push our industry forward by solving problems in better ways that benefit both our clients & society. Strength in Difference : We work with diverse perspectives to find better solutions. Working with differences makes us stronger. People First : We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice. What we offer you Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business . The variety of work that'll be available to you will enable you to do this. Isio was 'born' in 2020 from the sale of KPMG UK's Pension Practice to a private equity firm. An industry-leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience. Isio is built by challengers, innovators and forward-thinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We empower and develop those who join us - valuing curious minds and giving people the freedom to outperform. Known and respected for our agility, we harness specialist experience, bold thinking and the desire to push the boundaries of what we can achieve for our clients, from small to blue chip, public to private. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. For further information and to submit your application, click the apply icon.
OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra high net worth and high net worth individuals, as well as family offices, foundations, endowments, and corporations and their employees. Our direct to consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading edge technology, data, and design. Marcus by Goldman Sachs The firm's direct to consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We're looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and teams. What you'll do Reporting to the Head of Delivery, you will help deliver the strategic action plans and key business tactics that support the direction of our teams by developing vision, setting high standards, achieving service level agreements and communicating ideas Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives Formulate Customer contact strategy in partnership with the call centre leadership team Coordinate customer service operations and develop customer retention strategies Serve as a SME and coach for sound retail deposit practices Ensure compliance against our regularity and firm responsibilities Prioritize work assignments from multiple channels as a resource allocator Ensure that continuity is maintained to guarantee quality resolution of customer enquiries across all Marcus products Employ principles and techniques defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controls Collaborate across all locations to maintain continuity across the brand through all Marcus customer interactions; Call Centre, Operations, Complaints, Support, Workforce and Training Produce concise performance reports and analyses for senior management Work closely with Business Risk team to identify key controls and escalation procedures. Pro actively identify any new issues or risks and ensure suitable controls are in place Drive improvements in business processes and ensure optimal resource utilization and audit compliant administrative process and strategy Work closely with cross functional partners to maintain collaboration and process efficiencies Responsible for setting the strategic business plan and goals for the Marcus UK Customer Care team, to ensure alignment with and support of the business strategy for the UK Consumer business Set high standards and clear strategies to achieve service level agreements Manage a growing team (currently approximately 100 headcount), including two senior direct reports Partner with Engineering to oversee the implementation of technology solutions to support customers and operations efficiencies Manage contracts and relationships with customers, vendors, partners and other stakeholders for operations vendors Produce concise performance reports and analyses for senior management Mentor and motivate teams to achieve productivity and engagement Ensure a diverse and inclusive environment that nurtures and develops talent REQUIREMENTS Proven experience in leading call centre and/or operational teams, with a minimum of 5 years in a management/senior management role Ability to create a positive team working environment that supports the retention and development of great customer service agents Demonstrable experience in coaching teams to achieve expected KPIs using recognised coaching models Self directed team player with the ability to drive high performance in a fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication and interpersonal skills Good analytical and problem solving skills Proven delivery of excellent customer experience and advocacy Strong customer focus and a good telephone manner Good leadership skills and ability to motivate and develop staff Desire to help others work towards targets and develop their skills Ability to set, meet and exceed targets Ability to manage change ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firm wide networks to benefits, wellness and personal finance offerings and mindfulness programs. We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. The Goldman Sachs Group, Inc., 2025. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Jan 17, 2026
Full time
OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra high net worth and high net worth individuals, as well as family offices, foundations, endowments, and corporations and their employees. Our direct to consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading edge technology, data, and design. Marcus by Goldman Sachs The firm's direct to consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We're looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and teams. What you'll do Reporting to the Head of Delivery, you will help deliver the strategic action plans and key business tactics that support the direction of our teams by developing vision, setting high standards, achieving service level agreements and communicating ideas Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives Formulate Customer contact strategy in partnership with the call centre leadership team Coordinate customer service operations and develop customer retention strategies Serve as a SME and coach for sound retail deposit practices Ensure compliance against our regularity and firm responsibilities Prioritize work assignments from multiple channels as a resource allocator Ensure that continuity is maintained to guarantee quality resolution of customer enquiries across all Marcus products Employ principles and techniques defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controls Collaborate across all locations to maintain continuity across the brand through all Marcus customer interactions; Call Centre, Operations, Complaints, Support, Workforce and Training Produce concise performance reports and analyses for senior management Work closely with Business Risk team to identify key controls and escalation procedures. Pro actively identify any new issues or risks and ensure suitable controls are in place Drive improvements in business processes and ensure optimal resource utilization and audit compliant administrative process and strategy Work closely with cross functional partners to maintain collaboration and process efficiencies Responsible for setting the strategic business plan and goals for the Marcus UK Customer Care team, to ensure alignment with and support of the business strategy for the UK Consumer business Set high standards and clear strategies to achieve service level agreements Manage a growing team (currently approximately 100 headcount), including two senior direct reports Partner with Engineering to oversee the implementation of technology solutions to support customers and operations efficiencies Manage contracts and relationships with customers, vendors, partners and other stakeholders for operations vendors Produce concise performance reports and analyses for senior management Mentor and motivate teams to achieve productivity and engagement Ensure a diverse and inclusive environment that nurtures and develops talent REQUIREMENTS Proven experience in leading call centre and/or operational teams, with a minimum of 5 years in a management/senior management role Ability to create a positive team working environment that supports the retention and development of great customer service agents Demonstrable experience in coaching teams to achieve expected KPIs using recognised coaching models Self directed team player with the ability to drive high performance in a fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication and interpersonal skills Good analytical and problem solving skills Proven delivery of excellent customer experience and advocacy Strong customer focus and a good telephone manner Good leadership skills and ability to motivate and develop staff Desire to help others work towards targets and develop their skills Ability to set, meet and exceed targets Ability to manage change ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firm wide networks to benefits, wellness and personal finance offerings and mindfulness programs. We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. The Goldman Sachs Group, Inc., 2025. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world's leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business. As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands, including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world. About position: We are looking for a Salesforce Administrator to support Commercial, Finance, Operations and Analytics functions on our highly developed KAYAK Salesforce instance. Administrator responsibilities include org management, data manipulation, deployments, supervision of the support queue, and requirements gathering and configuration for small-to-medium size enhancements. You will report into our Salesforce Product Owner as the designated system administrator and work alongside our talented and helpful team of Salesforce engineers and specialists. This role will be required to work from our London office at least 3 days per week. In this role you will: Handle routine changes to user access, org settings, automation logic, custom metadata, and configuration of objects, fields and features. Supervise and support maintenance of the Salesforce user support queue in Jira, delegating direct ზ most support tickets to the junior analyst and guiding the way on effective support processes. Perform frequent data manipulation in the Salesforce Data Loader and in Excel이에. Develop familiarity with other applications adjacent to Kayak Salesforce such as NetSuite, Google Ad Manager, DocuSign and Conga, in order to provide comprehensive support to stakeholders. Manage small-to-medium size enhancement projects from requirements gathering through to ticket management in JIRA, to hands on system configuration, to testing, to deployment using Gearset. Please apply if you have: Extensive experience with user support and user acceptance testing, preferably for Salesforce. Experience triaging and managing tickets in Jira or similar tools. Comfort analyzing and manipulating تاہم Excel (intermediate level or equivalent experience). Practical experience administering Salesforce or equivalent CRM/platform experience; certification is a plus, not required. Interest in Advertising Sales, Finance Operations, or meta search technology. Strong attention to detail and the ability to work independently in a fast moving environment. Willingness to learn and adapt as processes change. Bonus skills: Experience with NetSuite, Google Ad Manager, DocuSign, Conga, Gearset or similar tools. Exposure to Finance Operations or Ad Sales. Advanced Salesforce experience or platform migration/change management experience. Benefits and Perks: Work from (almost) anywhere for up to 20 days per year Focus on mental health and well being: Company paid therapy sessions through SpringHealth Company paid subscription to HeadSpace Company wide week off obed a year - the whole team fully recharges (and returns without a pile up of work!) No meeting Fridays Paid parental leave Generous paid vacation + time off for your birthday Paid volunteer time Focus on your career growth: Development Dollars Leadership development Access to thousands of on demand e learnings Travel Discounts lo> Employee Resource Groups dold> trextra> 5 weeks paid vacation %Insurance with ansatte> Income protection and life assurance Employee Assistance Program - including 24/7 GP & free legal advice Pension plan contributions Discounted gym membership Bike2Work Season ticket loan Social events & Thursday happy hours Free lunch 2 days per week Inclusion At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That's why we're focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here. Need any adjustments for the interview, application or on the job? No problem - just give us a heads up. We've got you.
Jan 16, 2026
Full time
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world's leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business. As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands, including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world. About position: We are looking for a Salesforce Administrator to support Commercial, Finance, Operations and Analytics functions on our highly developed KAYAK Salesforce instance. Administrator responsibilities include org management, data manipulation, deployments, supervision of the support queue, and requirements gathering and configuration for small-to-medium size enhancements. You will report into our Salesforce Product Owner as the designated system administrator and work alongside our talented and helpful team of Salesforce engineers and specialists. This role will be required to work from our London office at least 3 days per week. In this role you will: Handle routine changes to user access, org settings, automation logic, custom metadata, and configuration of objects, fields and features. Supervise and support maintenance of the Salesforce user support queue in Jira, delegating direct ზ most support tickets to the junior analyst and guiding the way on effective support processes. Perform frequent data manipulation in the Salesforce Data Loader and in Excel이에. Develop familiarity with other applications adjacent to Kayak Salesforce such as NetSuite, Google Ad Manager, DocuSign and Conga, in order to provide comprehensive support to stakeholders. Manage small-to-medium size enhancement projects from requirements gathering through to ticket management in JIRA, to hands on system configuration, to testing, to deployment using Gearset. Please apply if you have: Extensive experience with user support and user acceptance testing, preferably for Salesforce. Experience triaging and managing tickets in Jira or similar tools. Comfort analyzing and manipulating تاہم Excel (intermediate level or equivalent experience). Practical experience administering Salesforce or equivalent CRM/platform experience; certification is a plus, not required. Interest in Advertising Sales, Finance Operations, or meta search technology. Strong attention to detail and the ability to work independently in a fast moving environment. Willingness to learn and adapt as processes change. Bonus skills: Experience with NetSuite, Google Ad Manager, DocuSign, Conga, Gearset or similar tools. Exposure to Finance Operations or Ad Sales. Advanced Salesforce experience or platform migration/change management experience. Benefits and Perks: Work from (almost) anywhere for up to 20 days per year Focus on mental health and well being: Company paid therapy sessions through SpringHealth Company paid subscription to HeadSpace Company wide week off obed a year - the whole team fully recharges (and returns without a pile up of work!) No meeting Fridays Paid parental leave Generous paid vacation + time off for your birthday Paid volunteer time Focus on your career growth: Development Dollars Leadership development Access to thousands of on demand e learnings Travel Discounts lo> Employee Resource Groups dold> trextra> 5 weeks paid vacation %Insurance with ansatte> Income protection and life assurance Employee Assistance Program - including 24/7 GP & free legal advice Pension plan contributions Discounted gym membership Bike2Work Season ticket loan Social events & Thursday happy hours Free lunch 2 days per week Inclusion At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That's why we're focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here. Need any adjustments for the interview, application or on the job? No problem - just give us a heads up. We've got you.
Are you the kind of person who keeps everything running smoothly, spots mistakes before they happen, and loves being at the heart of a busy sales operation? At ASK4Support , we re looking for a highly organised, detail-driven Sales Administrator to prepare accurate quotations, track proposals, update CRM systems, and support both customers and internal teams with clarity and confidence. You ll manage order processing, reporting, documentation, and become the guardian of our sales records - ensuring compliance, accuracy, and seamless coordination across finance, operations, and procurement. Diary planning, contract support, and keeping the sales engine moving will all be part of your day. We re seeking someone with experience in sales support, administration, or customer service - someone who takes pride in accuracy, thrives in organised systems, and communicates clearly in writing and verbally. You ll be proactive, adaptable, and always one step ahead with a problem-solving, customer-focused mindset. Familiarity with CRM tools, quoting systems, sales processes, or product catalogues is a bonus, but the real key is your ability to stay organised, stay calm, and keep the team running at its best. If you re ready to step into a role where your impact is felt every single day, apply now and help drive the next chapter of ASK4Support s growth ! The Role at a Glance: Sales Administrator Wallingford (OX10) Onsite Based £25,000 - £30,000 DOE Plus Perks: Quarterly events, monthly lunches as well as EAP for staff to access. And the most underrated benefit you can get - working with nice, down to earth people who are supportive & collaborative. Hours: 08.30am - 5.30pm Permanent - Full Time Your Background / Skills: Experience using CRM systems and MS Office. Sales, Customer Service or Administration experience. About Us: We are a privately run IT Managed Service Provider based in Wallingford, Oxfordshire, delivering high-quality managed services to businesses and schools. Known for our professionalism, reliability, and consultative approach, we re proud to have a team of friendly, highly skilled experts who bring over 15 years of collective experience across the IT sector. We work hard to give our clients true peace of mind going beyond expectations and using our technical expertise to provide tailored IT solutions that give them a real competitive edge. Working with us means partnering with a team that s committed to excellence, proactive support, and long-term success. Our Values: Our primary goal is to offer dependable IT support services. However, what truly sets us apart is our unwavering commitment to our Core Values. These values serve as the foundation of everything we do: • Curiosity • Solution-Focused • Above and Beyond • Fun/Human • Passionate • Collaborative We support a culture that is inclusive and supportive of all staff, including those with caring responsibilities and those who work flexibly for other reasons. We are proud to be a family friendly business and are committed to creating a working environment that offers opportunities for all staff to achieve their professional goals and develop their careers without having a detrimental effect on family life. To support this, we have a range of family friendly policies and practices. Key Responsibilities: Quotations & Proposals • Create and issue accurate customer quotes quickly • Track quote progress and follow up with the sales team and customers • Product & System Management • Maintain up-to-date Sales Opportunities and Sales Tickets Sales Support • Provide administrative support to the sales team, including order processing and documentation • Produce sales reports and dashboards for management • Handle customer queries on quotes, orders, and product details Documentation & Compliance • Maintain organised, compliant sales records • Support contract creation and manage version control Coordination • Work closely with finance, operations, and procurement to keep orders moving smoothly • Manage diary planning and coordinate meetings/calls for the sales team About you: Experience & Skills • Background in sales support, administration, or customer service • Exceptional attention to detail and accurate data entry • Confident using CRM systems and MS Office (Excel, Word, Outlook, Teams) • Strong organisational skills with the ability to manage multiple tasks Communication • Clear, concise written and verbal communication • Able to produce professional emails and customer-facing documentation Personal Attributes • Proactive, self-motivated, and a strong team player • Problem-solver with a customer-focused mindset • Flexible and able to adapt to shifting priorities Desirable • Understanding of sales processes and terminology • Experience with quoting tools or product catalogue management • Industry-specific experience (if applicable) Ready to bring your skills , proactivity, and passion for great service to a team that will truly appreciate you? We d love to hear from you. Apply today with your CV and take the first step toward joining a supportive, people-focused IT MSP where you can develop, make an impact, and enjoy coming to work each day. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jan 16, 2026
Full time
Are you the kind of person who keeps everything running smoothly, spots mistakes before they happen, and loves being at the heart of a busy sales operation? At ASK4Support , we re looking for a highly organised, detail-driven Sales Administrator to prepare accurate quotations, track proposals, update CRM systems, and support both customers and internal teams with clarity and confidence. You ll manage order processing, reporting, documentation, and become the guardian of our sales records - ensuring compliance, accuracy, and seamless coordination across finance, operations, and procurement. Diary planning, contract support, and keeping the sales engine moving will all be part of your day. We re seeking someone with experience in sales support, administration, or customer service - someone who takes pride in accuracy, thrives in organised systems, and communicates clearly in writing and verbally. You ll be proactive, adaptable, and always one step ahead with a problem-solving, customer-focused mindset. Familiarity with CRM tools, quoting systems, sales processes, or product catalogues is a bonus, but the real key is your ability to stay organised, stay calm, and keep the team running at its best. If you re ready to step into a role where your impact is felt every single day, apply now and help drive the next chapter of ASK4Support s growth ! The Role at a Glance: Sales Administrator Wallingford (OX10) Onsite Based £25,000 - £30,000 DOE Plus Perks: Quarterly events, monthly lunches as well as EAP for staff to access. And the most underrated benefit you can get - working with nice, down to earth people who are supportive & collaborative. Hours: 08.30am - 5.30pm Permanent - Full Time Your Background / Skills: Experience using CRM systems and MS Office. Sales, Customer Service or Administration experience. About Us: We are a privately run IT Managed Service Provider based in Wallingford, Oxfordshire, delivering high-quality managed services to businesses and schools. Known for our professionalism, reliability, and consultative approach, we re proud to have a team of friendly, highly skilled experts who bring over 15 years of collective experience across the IT sector. We work hard to give our clients true peace of mind going beyond expectations and using our technical expertise to provide tailored IT solutions that give them a real competitive edge. Working with us means partnering with a team that s committed to excellence, proactive support, and long-term success. Our Values: Our primary goal is to offer dependable IT support services. However, what truly sets us apart is our unwavering commitment to our Core Values. These values serve as the foundation of everything we do: • Curiosity • Solution-Focused • Above and Beyond • Fun/Human • Passionate • Collaborative We support a culture that is inclusive and supportive of all staff, including those with caring responsibilities and those who work flexibly for other reasons. We are proud to be a family friendly business and are committed to creating a working environment that offers opportunities for all staff to achieve their professional goals and develop their careers without having a detrimental effect on family life. To support this, we have a range of family friendly policies and practices. Key Responsibilities: Quotations & Proposals • Create and issue accurate customer quotes quickly • Track quote progress and follow up with the sales team and customers • Product & System Management • Maintain up-to-date Sales Opportunities and Sales Tickets Sales Support • Provide administrative support to the sales team, including order processing and documentation • Produce sales reports and dashboards for management • Handle customer queries on quotes, orders, and product details Documentation & Compliance • Maintain organised, compliant sales records • Support contract creation and manage version control Coordination • Work closely with finance, operations, and procurement to keep orders moving smoothly • Manage diary planning and coordinate meetings/calls for the sales team About you: Experience & Skills • Background in sales support, administration, or customer service • Exceptional attention to detail and accurate data entry • Confident using CRM systems and MS Office (Excel, Word, Outlook, Teams) • Strong organisational skills with the ability to manage multiple tasks Communication • Clear, concise written and verbal communication • Able to produce professional emails and customer-facing documentation Personal Attributes • Proactive, self-motivated, and a strong team player • Problem-solver with a customer-focused mindset • Flexible and able to adapt to shifting priorities Desirable • Understanding of sales processes and terminology • Experience with quoting tools or product catalogue management • Industry-specific experience (if applicable) Ready to bring your skills , proactivity, and passion for great service to a team that will truly appreciate you? We d love to hear from you. Apply today with your CV and take the first step toward joining a supportive, people-focused IT MSP where you can develop, make an impact, and enjoy coming to work each day. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Payroll and Benefits Officer page is loaded Payroll and Benefits Officerlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JRWhen you join EDF Trading, you'll become part of a diverse international team of experts who challenge conventional ideas, test new approaches, and think outside the box.Energy markets evolve rapidly, so our team needs to remain agile, flexible, and ready to spot opportunities across all the markets we trade in power, gas, LNG, LPG, oil, and environmental products.EDF Group and our customers all over the world trust that their assets are managed by us in the most effective and efficient manner and are protected through expert risk management. Trading for over 20 years, it's experience that makes us leaders in the field. Energy is what we do.Become part of the team and you will be offered a great range of benefits, which include (location dependent) hybrid working, a personal pension plan, private medical and dental insurance, bi-annual health assessments, corporate gym memberships, an electric car lease programme, childcare vouchers, a cycle-to-work scheme, season ticket loans, volunteering opportunities, and much more.Gender balance and inclusion are very high on the agenda at EDF Trading, so you will become part of an ever-diversifying family of around 750 colleagues based in London, Paris, Singapore, and Houston. Regular social and networking events, both physical and virtual, will ensure that you always feel connected to your colleagues and the business.Join us, make a difference, and help shape the future of energy.Job Description: Department EDF Trading's Human Resources Team are based in London and Houston and provide a full range of HR support to the Company's offices in UK, mainland Europe, Asia the United States. Position purpose This position will have full ownership of the international payroll function, provide strategic support for UK payroll operations, and play a key role in the management and administration of employee benefit Main responsibilities The Payroll and Benefits Officer is responsible for providing technical and operational support to the Payroll, Benefits and Mobility Manager. The role is responsible for processing monthly payrolls across various locations, benefits administration and data management. The role will provide support to employees, senior management, service providers and statutory bodies. Key Responsibilities Providing support to the Payroll, Benefits and Mobility Manager with project-related activities across the department Maintain strong relationships with external benefits vendors and actively engage with market trends to ensure our benefits offering remains competitive This role will support the Payroll, Benefits, and Mobility Manager in the annual benefits renewal cycle. Key responsibilities include maintaining company-wide communications, managing platform campaigns, and ensuring appropriate reviews and approvals are secured for the rollout of any new benefit This role will be responsible for staying informed on updates to employment laws, tax regulations, and benefits policies, ensuring compliance with the latest legal and market standards Responsibility of managing day to day payroll related activities on a monthly basis to ensure sign offs are obtained in line with the monthly calendar, these include: Manage international payroll sign off to include input of data, instructions to third party providers, checking of output and payroll journals Complete monthly payroll journals and working with finance to resolve any queries Complete data input for UK payroll and support Payroll, Benefits and Mobility Manager with sign off where needed Complete month end reporting to all benefit providers to include any amendments Maintain ongoing records such as Expat pay and STBV Assist employees with benefits-related inquiries and resolve issues efficiently Ensure compliance with tax regulations and payroll reporting requirements Support with development and maintenance of written payroll procedures Support with year end reporting P11D/PSA/STBV Experience required 4+ years of UK and International payroll experience within financial services is essential Strong knowledge of Workday payroll Working knowledge of pension and benefits administration Excellent analytical, problem-solving, and organisational skills High level of attention to detail and accuracy Ability to maintain confidentiality and handle sensitive information Strong communication and interpersonal skills A team player who demonstrates initiative and a strong ability to collaborate Ability to wok under pressure and meet strict deadlines Technical requirements Experience with Workday integrated payroll is essential Basic understanding of global mobility Strong Excel and Word skills Excellent working knowledge of PAYE, UK social security and statutory payments (SMP, SPP, SSP etc) Excellent working knowledge of pensions legislation (including auto-enrolment legislation) Good understanding of payroll accounting Person specification Excellent communication and interpersonal skills Strong organisational skills; ability to triage and multi-task Highly numerate with excellent attention to detail Analytical mindset Solutions orientated Methodical in approach to the BAU but able to be flexible and think creatively with regards to problem solving A team player who demonstrates initiative and a strong ability to collaborate Ability to work under pressure and meet strict deadlines Ability to maintain discretion and integrity and to recognise the sensitivity around handling confidential dataWe are committed to equipping our employees with the tools that will enable them to fulfil their job to the highest standard. To that end we offer a wide range of technical and personal development courses both in-house and through third-party providers."It is a fast-paced and dynamic working environment where each day is interesting and challenging. There's also an incredible pool of talent and skills within EDFT. I'm continuously learning from my colleagues. There is no 'typical' day. I work on a wide range of compensation, benefit and mobility projects throughout the year. One thing's for sure though, I'll have my head in a spreadsheet at some point."
Jan 16, 2026
Full time
Payroll and Benefits Officer page is loaded Payroll and Benefits Officerlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JRWhen you join EDF Trading, you'll become part of a diverse international team of experts who challenge conventional ideas, test new approaches, and think outside the box.Energy markets evolve rapidly, so our team needs to remain agile, flexible, and ready to spot opportunities across all the markets we trade in power, gas, LNG, LPG, oil, and environmental products.EDF Group and our customers all over the world trust that their assets are managed by us in the most effective and efficient manner and are protected through expert risk management. Trading for over 20 years, it's experience that makes us leaders in the field. Energy is what we do.Become part of the team and you will be offered a great range of benefits, which include (location dependent) hybrid working, a personal pension plan, private medical and dental insurance, bi-annual health assessments, corporate gym memberships, an electric car lease programme, childcare vouchers, a cycle-to-work scheme, season ticket loans, volunteering opportunities, and much more.Gender balance and inclusion are very high on the agenda at EDF Trading, so you will become part of an ever-diversifying family of around 750 colleagues based in London, Paris, Singapore, and Houston. Regular social and networking events, both physical and virtual, will ensure that you always feel connected to your colleagues and the business.Join us, make a difference, and help shape the future of energy.Job Description: Department EDF Trading's Human Resources Team are based in London and Houston and provide a full range of HR support to the Company's offices in UK, mainland Europe, Asia the United States. Position purpose This position will have full ownership of the international payroll function, provide strategic support for UK payroll operations, and play a key role in the management and administration of employee benefit Main responsibilities The Payroll and Benefits Officer is responsible for providing technical and operational support to the Payroll, Benefits and Mobility Manager. The role is responsible for processing monthly payrolls across various locations, benefits administration and data management. The role will provide support to employees, senior management, service providers and statutory bodies. Key Responsibilities Providing support to the Payroll, Benefits and Mobility Manager with project-related activities across the department Maintain strong relationships with external benefits vendors and actively engage with market trends to ensure our benefits offering remains competitive This role will support the Payroll, Benefits, and Mobility Manager in the annual benefits renewal cycle. Key responsibilities include maintaining company-wide communications, managing platform campaigns, and ensuring appropriate reviews and approvals are secured for the rollout of any new benefit This role will be responsible for staying informed on updates to employment laws, tax regulations, and benefits policies, ensuring compliance with the latest legal and market standards Responsibility of managing day to day payroll related activities on a monthly basis to ensure sign offs are obtained in line with the monthly calendar, these include: Manage international payroll sign off to include input of data, instructions to third party providers, checking of output and payroll journals Complete monthly payroll journals and working with finance to resolve any queries Complete data input for UK payroll and support Payroll, Benefits and Mobility Manager with sign off where needed Complete month end reporting to all benefit providers to include any amendments Maintain ongoing records such as Expat pay and STBV Assist employees with benefits-related inquiries and resolve issues efficiently Ensure compliance with tax regulations and payroll reporting requirements Support with development and maintenance of written payroll procedures Support with year end reporting P11D/PSA/STBV Experience required 4+ years of UK and International payroll experience within financial services is essential Strong knowledge of Workday payroll Working knowledge of pension and benefits administration Excellent analytical, problem-solving, and organisational skills High level of attention to detail and accuracy Ability to maintain confidentiality and handle sensitive information Strong communication and interpersonal skills A team player who demonstrates initiative and a strong ability to collaborate Ability to wok under pressure and meet strict deadlines Technical requirements Experience with Workday integrated payroll is essential Basic understanding of global mobility Strong Excel and Word skills Excellent working knowledge of PAYE, UK social security and statutory payments (SMP, SPP, SSP etc) Excellent working knowledge of pensions legislation (including auto-enrolment legislation) Good understanding of payroll accounting Person specification Excellent communication and interpersonal skills Strong organisational skills; ability to triage and multi-task Highly numerate with excellent attention to detail Analytical mindset Solutions orientated Methodical in approach to the BAU but able to be flexible and think creatively with regards to problem solving A team player who demonstrates initiative and a strong ability to collaborate Ability to work under pressure and meet strict deadlines Ability to maintain discretion and integrity and to recognise the sensitivity around handling confidential dataWe are committed to equipping our employees with the tools that will enable them to fulfil their job to the highest standard. To that end we offer a wide range of technical and personal development courses both in-house and through third-party providers."It is a fast-paced and dynamic working environment where each day is interesting and challenging. There's also an incredible pool of talent and skills within EDFT. I'm continuously learning from my colleagues. There is no 'typical' day. I work on a wide range of compensation, benefit and mobility projects throughout the year. One thing's for sure though, I'll have my head in a spreadsheet at some point."
Director of Curriculum & Assessment Job reference : REQ004376 Salary : Up to £120,000 per annum Contractual hours : 37.5 Basis : Full Time Region : London - Central Office - Home Based Closing date: 30 January 2026 United Learning is a large, and growing, group of schools aiming to offer a life changing education to children and young people across England. Central Office staff work closely with schools, offering a wealth of expertise to underpin schools' own knowledge. Our specialist departments, including HR, finance, technology, strategy and performance, estates, and marketing, work alongside dedicated school improvement teams. By joining us, you will provide ongoing support to schools, ultimately improving the outcomes of our pupils. United Learning is committed to safeguarding and promoting the welfare of all children and young people and expects all staff and volunteers to share this commitment. All positions are subject to an Enhanced Disclosure and Barring check from the Disclosure and Barring Service (DBS) and shortlisted candidates will be subject to an online check. We always appoint on merit, and we are open to discussing flexible working options. Thank you for your interest in becoming the Director of Curriculum and Assessment with United Learning. United Learning has significantly invested in curriculum in recent years, with Powerful Knowledge being a core element of our framework for excellence. The United Curriculum provides a fully resourced curriculum designed to support schools in delivering a high-quality education. It has been carefully crafted by teachers and curriculum experts and provides coverage across most subjects from Early Years Foundation Stage (EYFS) to KS3 and beyond. Our curriculum is designed to give teachers the flexibility necessary to teach effectively within their own unique contexts, while also supplying comprehensive guidance for those new to teaching or working outside their primary subject areas. With over 100 schools in the Group, we know that our curriculum shapes the learning experience of tens of thousands of pupils every year. We are proud of our curriculum's achievements, with its positive impact evident across our schools. Furthermore, more than 150 schools outside the United Learning Group now utilise these curriculum and assessment materials to enhance their own school improvement journeys. We are seeking the next leader to oversee curriculum and assessment across our group and beyond. This is a particularly exciting time to join us, as we prepare to revise our materials in line with the forthcoming National Curriculum set to launch in 2028. Consideration is also being given to ensuring that our resources remain relevant in an increasingly digital and AI-driven world. The appointed individual will head the United Curriculum team, delivering high-quality, impactful curriculum and assessment products to schools throughout the group, as well as commercially to those outside of it. The postholder will have responsibility for the overall vision, strategy, development, implementation, evaluation and dissemination of the United Curriculum. They will lead a team of curriculum, assessment and operations specialists, working collaboratively with colleagues in the education team to support school improvement initiatives. As a Director within United Learning, you will be part of a committed team spanning academies and independent schools, all united by the vision of bringing out the best in everyone. In your senior role within the Transformation Department, you will have access to digital and data expertise to maximise the impact of your work, alongside close collaboration with education and subject improvement teams. With the support and backing of our Group, this role provides a career defining opportunity to shape the learning experience of tens of thousands of pupils across United Learning schools and across the UK. For more information about this exciting opportunity please consult the candidate pack attached. To arrange an informal, confidential conversation with Lauren Thorpe, Chief Transformation Officer, please contact Geoff Morris, Head of Leadership Recruitment on or call . To Apply Please apply online by clicking on the following link: Where teaching is better shared United Learning comprises: UCST (Registered in England No: . Charity No. ) and ULT (Registered in England No An Exempt Charity). Companies limited by guarantee. VAT number . Registered address: United Learning, Worldwide House, Thorpe Wood, Peterborough, PE3 6SB.
Jan 16, 2026
Full time
Director of Curriculum & Assessment Job reference : REQ004376 Salary : Up to £120,000 per annum Contractual hours : 37.5 Basis : Full Time Region : London - Central Office - Home Based Closing date: 30 January 2026 United Learning is a large, and growing, group of schools aiming to offer a life changing education to children and young people across England. Central Office staff work closely with schools, offering a wealth of expertise to underpin schools' own knowledge. Our specialist departments, including HR, finance, technology, strategy and performance, estates, and marketing, work alongside dedicated school improvement teams. By joining us, you will provide ongoing support to schools, ultimately improving the outcomes of our pupils. United Learning is committed to safeguarding and promoting the welfare of all children and young people and expects all staff and volunteers to share this commitment. All positions are subject to an Enhanced Disclosure and Barring check from the Disclosure and Barring Service (DBS) and shortlisted candidates will be subject to an online check. We always appoint on merit, and we are open to discussing flexible working options. Thank you for your interest in becoming the Director of Curriculum and Assessment with United Learning. United Learning has significantly invested in curriculum in recent years, with Powerful Knowledge being a core element of our framework for excellence. The United Curriculum provides a fully resourced curriculum designed to support schools in delivering a high-quality education. It has been carefully crafted by teachers and curriculum experts and provides coverage across most subjects from Early Years Foundation Stage (EYFS) to KS3 and beyond. Our curriculum is designed to give teachers the flexibility necessary to teach effectively within their own unique contexts, while also supplying comprehensive guidance for those new to teaching or working outside their primary subject areas. With over 100 schools in the Group, we know that our curriculum shapes the learning experience of tens of thousands of pupils every year. We are proud of our curriculum's achievements, with its positive impact evident across our schools. Furthermore, more than 150 schools outside the United Learning Group now utilise these curriculum and assessment materials to enhance their own school improvement journeys. We are seeking the next leader to oversee curriculum and assessment across our group and beyond. This is a particularly exciting time to join us, as we prepare to revise our materials in line with the forthcoming National Curriculum set to launch in 2028. Consideration is also being given to ensuring that our resources remain relevant in an increasingly digital and AI-driven world. The appointed individual will head the United Curriculum team, delivering high-quality, impactful curriculum and assessment products to schools throughout the group, as well as commercially to those outside of it. The postholder will have responsibility for the overall vision, strategy, development, implementation, evaluation and dissemination of the United Curriculum. They will lead a team of curriculum, assessment and operations specialists, working collaboratively with colleagues in the education team to support school improvement initiatives. As a Director within United Learning, you will be part of a committed team spanning academies and independent schools, all united by the vision of bringing out the best in everyone. In your senior role within the Transformation Department, you will have access to digital and data expertise to maximise the impact of your work, alongside close collaboration with education and subject improvement teams. With the support and backing of our Group, this role provides a career defining opportunity to shape the learning experience of tens of thousands of pupils across United Learning schools and across the UK. For more information about this exciting opportunity please consult the candidate pack attached. To arrange an informal, confidential conversation with Lauren Thorpe, Chief Transformation Officer, please contact Geoff Morris, Head of Leadership Recruitment on or call . To Apply Please apply online by clicking on the following link: Where teaching is better shared United Learning comprises: UCST (Registered in England No: . Charity No. ) and ULT (Registered in England No An Exempt Charity). Companies limited by guarantee. VAT number . Registered address: United Learning, Worldwide House, Thorpe Wood, Peterborough, PE3 6SB.
Location: London Location type: Hybrid Reporting to: Director of People and Operations Annual salary: £60K - £70K GPB Contract type: Permanent Working hours: Full-time (35 hours per week) Candidate level: Manager Closing date: Monday 9th February 2026, at 9:00 am CET Background Lumos Foundation works to realise every child s right to a family by transforming care systems around the world. Our vision is a world in which all children grow up in safe and loving families within supported communities. Founded in 2005 by author J.K. Rowling, Lumos partners with governments, civil society, and young people with lived experience to transform care systems globally and advocate for family-based solutions that help children thrive. We ensure that families receive the support they need to stay together or reunite, and that children grow up in family-based settings such as foster or kinship care, not institutions. Despite clear evidence of the harms of institutionalisation, more than 5 million children worldwide continue to live in institutions. And a much larger number of children are at risk of family breakdown and separation those living in poverty, experiencing domestic violence and abuse, and living in countries affected by conflict. We are ambitious for children. In the next 10 years, Lumos will enable 500,000 children in care to return to family-based care and prevent 10 million children from experiencing family breakdown and separation so that they can thrive in their own families. Working with local, national, and global partners, Lumos supports government-led transformation of childcare systems across Asia, Africa, Europe, the Middle East, and Latin America- driving systemic and sustainable change. Lumos ambition for children is significant and will require the organisation and its partners to work in new ways with a pace, drive and urgency that this moment demands and that children everywhere deserve. Lumos success will continue to be based not just on what we do, but on how we do it our values. We embrace collaboration. We strive for excellence. We show respect. We always care. And we are passionate. We are Lumos. Purpose of role This is an exciting opportunity to play a pivotal leadership role at Lumos at a time of organisational strengthening and global growth. As a member of the wider leadership team, the Head of People will be central to building and embedding high-quality, values-led, and risk-aware people practices that enable Lumos to deliver its mission and long-term ambitions. Working closely with Country Directors and HR focal points in country offices, the role supports the consistent application of global people frameworks while enabling appropriate local practice. The Head of People will play a key role in supporting Lumos to grow and operate safely across existing and new geographies, ensuring that people practices underpin organisational readiness, duty of care, and sustainable impact. In close partnership with the Director of People & Operations, the Head of People provides expert insight into People strategy and organisational priorities and is accountable for translating agreed direction into consistent, effective delivery across the organisation. The role combines strategic thinking with strong operational leadership, ensuring that people frameworks, systems, and practices are embedded, trusted, and fit for purpose, and that values, culture, and ways of working are reflected in how work is done every day. This role will suit an experienced senior HR professional who enjoys shaping and embedding sustainable people practice, exercises sound judgement, and enables others to lead well. You will be motivated by values-led work, long-term impact, and the opportunity to grow with an organisation, strengthening organisational capability within a complex, international environment. Primary responsibilities People strategy contribution & execution Contribute expert insight, options, and analysis to the development of the People strategy, operating model, and organisational priorities. Translate the agreed People strategy into clear frameworks, plans, and delivery across the organisation. Ensure people initiatives are prioritised, resourced, and implemented effectively. Monitor impact and effectiveness, recommending adjustments based on data, risk, and organisational need. Full employee lifecycle ownership (global) Own and oversee the operational delivery and quality assurance of the full employee lifecycle across all geographies. Ensure consistent, values-led, and safer recruitment practices are embedded across Lumos. Lead the design and delivery of high-quality induction and onboarding, embedding EDI, duty of care, and organisational culture from the outset. Oversee probation, performance cycles, development, progression, and exit processes. Ensure leaver processes, exit interviews, and data capture support organisational learning. Performance, capability & leadership development Lead the implementation and embedding of Lumos performance management framework. Oversee annual objective-setting, performance reviews, and development planning. Build leadership and line manager capability through training, guidance, and coaching. Enable managers to take confident ownership of people management, feedback, and performance conversations. Pay, rewards & progression Lead the delivery of pay and reward activity, including time-bound pay and reward reviews and job evaluation processes. Ensure reward approaches are equitable, transparent, affordable, and aligned with organisational values. Work closely with Finance and the Director of People & Operations to align reward activity with budgets and governance. Support the implementation of progression frameworks and guidance. Employee relations, policy & legal frameworks Oversee the review, update, implementation, and monitoring of people-related policies, ensuring they are accessible, legally compliant, and consistently applied, while allowing for appropriate local context. Provide senior HR oversight and judgment on disciplinary, grievance, and complex employee relations matters. Act as an escalation point for managers and the Global HR Advisor, supporting proportionate and defensible decision-making. Ensure people practices reflect relevant legal frameworks across all countries of operation. People risk & governance Lead the development and embedding of people-related risk frameworks across existing and new geographies. Ensure people risks are identified, mitigated, and monitored. Work closely with safeguarding, security, and operations colleagues to support joined-up risk management. Contribute to organisational governance and assurance through clear documentation and reporting. Global partnership & country support Work closely with Country Directors and HR focal points to embed global people frameworks in country offices. Provide guidance, support, and constructive challenge to ensure consistent application of people policies and practices. Balance global consistency with appropriate local adaptation in line with legal and cultural contexts. Build HR capability and confidence across country teams. EDI, culture & engagement Ensure equity, diversity, and inclusion are embedded across the employee lifecycle, policies, and people practices. Lead staff engagement activity, including surveys, analysis, and action planning. Support the development and reinforcement of a healthy, inclusive, and values-led organisational culture. HR systems, data & insight Oversee people systems, tools, and workforce data to ensure accuracy, consistency, and insight. Work with the Global HR Advisor to strengthen tracking, dashboards, and reporting. Use people data to identify trends, risks, and priorities to inform effective decision-making. Ensure compliance with data protection and confidentiality requirements. Leadership of the people function Line manage and develop the Global HR Advisor, providing clear direction, prioritisation, and support. Oversee time-bound HR consultancies, ensuring clear scope, value for money, and effective knowledge transfer. Act as a close partner to the Director of People & Operations, providing trusted judgment, operational leadership, and space for strategic focus. Deputise for the Director of People & Operations in people-related matters, as required and appropriate, including representing the People function in internal and external forums. Ensure the People function operates with professionalism, consistency, and strong internal credibility. Profile The postholder will: Strengthen Lumos ability to attract and retain talented people through fair and transparent rewards, clearer progression, and a positive employee experience aligned to our mission and values. Embed consistent, values-led people approaches across the organisation, while supporting appropriate local context and delivery of impact in country offices. Improve safer recruitment, induction, and onboarding to support safe . click apply for full job details
Jan 16, 2026
Full time
Location: London Location type: Hybrid Reporting to: Director of People and Operations Annual salary: £60K - £70K GPB Contract type: Permanent Working hours: Full-time (35 hours per week) Candidate level: Manager Closing date: Monday 9th February 2026, at 9:00 am CET Background Lumos Foundation works to realise every child s right to a family by transforming care systems around the world. Our vision is a world in which all children grow up in safe and loving families within supported communities. Founded in 2005 by author J.K. Rowling, Lumos partners with governments, civil society, and young people with lived experience to transform care systems globally and advocate for family-based solutions that help children thrive. We ensure that families receive the support they need to stay together or reunite, and that children grow up in family-based settings such as foster or kinship care, not institutions. Despite clear evidence of the harms of institutionalisation, more than 5 million children worldwide continue to live in institutions. And a much larger number of children are at risk of family breakdown and separation those living in poverty, experiencing domestic violence and abuse, and living in countries affected by conflict. We are ambitious for children. In the next 10 years, Lumos will enable 500,000 children in care to return to family-based care and prevent 10 million children from experiencing family breakdown and separation so that they can thrive in their own families. Working with local, national, and global partners, Lumos supports government-led transformation of childcare systems across Asia, Africa, Europe, the Middle East, and Latin America- driving systemic and sustainable change. Lumos ambition for children is significant and will require the organisation and its partners to work in new ways with a pace, drive and urgency that this moment demands and that children everywhere deserve. Lumos success will continue to be based not just on what we do, but on how we do it our values. We embrace collaboration. We strive for excellence. We show respect. We always care. And we are passionate. We are Lumos. Purpose of role This is an exciting opportunity to play a pivotal leadership role at Lumos at a time of organisational strengthening and global growth. As a member of the wider leadership team, the Head of People will be central to building and embedding high-quality, values-led, and risk-aware people practices that enable Lumos to deliver its mission and long-term ambitions. Working closely with Country Directors and HR focal points in country offices, the role supports the consistent application of global people frameworks while enabling appropriate local practice. The Head of People will play a key role in supporting Lumos to grow and operate safely across existing and new geographies, ensuring that people practices underpin organisational readiness, duty of care, and sustainable impact. In close partnership with the Director of People & Operations, the Head of People provides expert insight into People strategy and organisational priorities and is accountable for translating agreed direction into consistent, effective delivery across the organisation. The role combines strategic thinking with strong operational leadership, ensuring that people frameworks, systems, and practices are embedded, trusted, and fit for purpose, and that values, culture, and ways of working are reflected in how work is done every day. This role will suit an experienced senior HR professional who enjoys shaping and embedding sustainable people practice, exercises sound judgement, and enables others to lead well. You will be motivated by values-led work, long-term impact, and the opportunity to grow with an organisation, strengthening organisational capability within a complex, international environment. Primary responsibilities People strategy contribution & execution Contribute expert insight, options, and analysis to the development of the People strategy, operating model, and organisational priorities. Translate the agreed People strategy into clear frameworks, plans, and delivery across the organisation. Ensure people initiatives are prioritised, resourced, and implemented effectively. Monitor impact and effectiveness, recommending adjustments based on data, risk, and organisational need. Full employee lifecycle ownership (global) Own and oversee the operational delivery and quality assurance of the full employee lifecycle across all geographies. Ensure consistent, values-led, and safer recruitment practices are embedded across Lumos. Lead the design and delivery of high-quality induction and onboarding, embedding EDI, duty of care, and organisational culture from the outset. Oversee probation, performance cycles, development, progression, and exit processes. Ensure leaver processes, exit interviews, and data capture support organisational learning. Performance, capability & leadership development Lead the implementation and embedding of Lumos performance management framework. Oversee annual objective-setting, performance reviews, and development planning. Build leadership and line manager capability through training, guidance, and coaching. Enable managers to take confident ownership of people management, feedback, and performance conversations. Pay, rewards & progression Lead the delivery of pay and reward activity, including time-bound pay and reward reviews and job evaluation processes. Ensure reward approaches are equitable, transparent, affordable, and aligned with organisational values. Work closely with Finance and the Director of People & Operations to align reward activity with budgets and governance. Support the implementation of progression frameworks and guidance. Employee relations, policy & legal frameworks Oversee the review, update, implementation, and monitoring of people-related policies, ensuring they are accessible, legally compliant, and consistently applied, while allowing for appropriate local context. Provide senior HR oversight and judgment on disciplinary, grievance, and complex employee relations matters. Act as an escalation point for managers and the Global HR Advisor, supporting proportionate and defensible decision-making. Ensure people practices reflect relevant legal frameworks across all countries of operation. People risk & governance Lead the development and embedding of people-related risk frameworks across existing and new geographies. Ensure people risks are identified, mitigated, and monitored. Work closely with safeguarding, security, and operations colleagues to support joined-up risk management. Contribute to organisational governance and assurance through clear documentation and reporting. Global partnership & country support Work closely with Country Directors and HR focal points to embed global people frameworks in country offices. Provide guidance, support, and constructive challenge to ensure consistent application of people policies and practices. Balance global consistency with appropriate local adaptation in line with legal and cultural contexts. Build HR capability and confidence across country teams. EDI, culture & engagement Ensure equity, diversity, and inclusion are embedded across the employee lifecycle, policies, and people practices. Lead staff engagement activity, including surveys, analysis, and action planning. Support the development and reinforcement of a healthy, inclusive, and values-led organisational culture. HR systems, data & insight Oversee people systems, tools, and workforce data to ensure accuracy, consistency, and insight. Work with the Global HR Advisor to strengthen tracking, dashboards, and reporting. Use people data to identify trends, risks, and priorities to inform effective decision-making. Ensure compliance with data protection and confidentiality requirements. Leadership of the people function Line manage and develop the Global HR Advisor, providing clear direction, prioritisation, and support. Oversee time-bound HR consultancies, ensuring clear scope, value for money, and effective knowledge transfer. Act as a close partner to the Director of People & Operations, providing trusted judgment, operational leadership, and space for strategic focus. Deputise for the Director of People & Operations in people-related matters, as required and appropriate, including representing the People function in internal and external forums. Ensure the People function operates with professionalism, consistency, and strong internal credibility. Profile The postholder will: Strengthen Lumos ability to attract and retain talented people through fair and transparent rewards, clearer progression, and a positive employee experience aligned to our mission and values. Embed consistent, values-led people approaches across the organisation, while supporting appropriate local context and delivery of impact in country offices. Improve safer recruitment, induction, and onboarding to support safe . click apply for full job details
Vacancy No 5466 Vacancy Title HEAD OF OPERATIONS - BUILDING PRODUCTS- SOUTH WEST Company Our client is a well-established international manufacturer and distributor operating within the roofing, drainage and plumbing sectors. With origins dating back to the late 1940s, the business has built a strong reputation for innovation, quality and reliability. It supplies a wide network of retailers, builders' merchants and online partners across the UK, Europe, the Middle East and Africa. Focused on delivering practical, high-quality solutions supported by excellent customer service, the company offers a stable yet growing environment for professionals looking to make an impact within an internationally recognised business. Opportunity The business is seeking a hands on Head of Operations to lead and develop the warehouse, customer service and supply chain function, playing a key role in supporting continued high growth performance (circa 40% year on year). Based at their site in the South West of England, this position is the senior on site leadership role, with responsibility for day to day operational performance alongside the design and implementation of scalable systems, processes and infrastructure to support future expansion. This is a practical, sleeves rolled up role, well suited to someone comfortable leading a small, multi functional team while building the capability, structure and standards required for the next phase of growth. Main Duties and Responsibilities Operations & Warehouse Management Lead the day to day operation of the warehouse, ensuring efficiency, accuracy, and service performance. Manage and develop the warehouse team (4 staff), setting clear expectations and performance standards. Own warehouse layouts, workflows, and capacity planning as volumes increase. Define, track, and improve warehouse KPIs including productivity, accuracy, service levels, and stock integrity. Support the setup and expansion of warehouse infrastructure, including racking, MHE, and operational systems. Stock Control & Supply Chain Oversee stock ordering and inventory management (1 staff member). Work closely with Sales and Finance to support demand forecasting and stock availability. Manage inbound supply, including global container logistics and coordination with freight forwarders. Control inventory accuracy, stock turns, obsolete stock, and write offs. Customer Service & Product Support Manage the customer service function (1 staff member). Actively support inbound customer calls, including technical and product related queries. Develop and maintain strong product knowledge across the product range to support customers and internal teams. Ensure a high standard of customer communication and issue resolution. Compliance, Quality & Safety Maintain compliance with ISO 9001 standards, including documentation and audits. Ensure adherence to Fire Safety, Health & Safety, and risk assessment requirements. Promote a strong safety and quality culture across the operation. Systems, Reporting & Continuous Improvement Take ownership of day to day operational systems - NetSuite ERP. Ensure data accuracy across stock, orders, and reporting. Use Excel confidently for KPI tracking, analysis, forecasting, and reporting. Drive continuous improvement initiatives, implementing SOPs and scalable processes. Identify and implement system or automation improvements appropriate to a growing SME. Financial & Commercial Support Manage control operational costs, including labour, freight, storage, and consumables.Support budgeting and forecasting activities in collaboration with Finance.Balance service levels with cost efficiency as the business scales. Risk & Business Continuity Identify operational risks and capacity constraints and implement mitigation plans. Support business continuity planning for the warehouse operation. Manage supplier and logistics partner performance where relevant. Skills & Experience Required Proven experience in an operations or warehouse management role, ideally within an SME or growth environment. Strong people management and team development experience. Proficient user of Microsoft Excel. Solid understanding of warehouse KPIs, layouts, processes, and capacity planning. Experience managing global container logistics and international supply chains. Working knowledge of ISO 9001, Health & Safety, and Fire Safety requirements. Comfortable operating in a hands on role within a small team. Experience setting up or expanding a warehouse operation (racking, MHE, systems) is highly desirable. Strong problem solving and decision making skills. Training All necessary training in relevant aspects of our Client's business will be provided along with continuous training and development opportunities. Location/Area SOUTH WEST UK (Hybrid working possible) Salary COMPETITIVE BASIC SALARY + EXCELLENT PERFORMANCE DRIVEN REWARDS Package PENSION, HEALTH SCHEME, COMPANY BONUS, CAR, 25 DAYS HOLIDAY
Jan 16, 2026
Full time
Vacancy No 5466 Vacancy Title HEAD OF OPERATIONS - BUILDING PRODUCTS- SOUTH WEST Company Our client is a well-established international manufacturer and distributor operating within the roofing, drainage and plumbing sectors. With origins dating back to the late 1940s, the business has built a strong reputation for innovation, quality and reliability. It supplies a wide network of retailers, builders' merchants and online partners across the UK, Europe, the Middle East and Africa. Focused on delivering practical, high-quality solutions supported by excellent customer service, the company offers a stable yet growing environment for professionals looking to make an impact within an internationally recognised business. Opportunity The business is seeking a hands on Head of Operations to lead and develop the warehouse, customer service and supply chain function, playing a key role in supporting continued high growth performance (circa 40% year on year). Based at their site in the South West of England, this position is the senior on site leadership role, with responsibility for day to day operational performance alongside the design and implementation of scalable systems, processes and infrastructure to support future expansion. This is a practical, sleeves rolled up role, well suited to someone comfortable leading a small, multi functional team while building the capability, structure and standards required for the next phase of growth. Main Duties and Responsibilities Operations & Warehouse Management Lead the day to day operation of the warehouse, ensuring efficiency, accuracy, and service performance. Manage and develop the warehouse team (4 staff), setting clear expectations and performance standards. Own warehouse layouts, workflows, and capacity planning as volumes increase. Define, track, and improve warehouse KPIs including productivity, accuracy, service levels, and stock integrity. Support the setup and expansion of warehouse infrastructure, including racking, MHE, and operational systems. Stock Control & Supply Chain Oversee stock ordering and inventory management (1 staff member). Work closely with Sales and Finance to support demand forecasting and stock availability. Manage inbound supply, including global container logistics and coordination with freight forwarders. Control inventory accuracy, stock turns, obsolete stock, and write offs. Customer Service & Product Support Manage the customer service function (1 staff member). Actively support inbound customer calls, including technical and product related queries. Develop and maintain strong product knowledge across the product range to support customers and internal teams. Ensure a high standard of customer communication and issue resolution. Compliance, Quality & Safety Maintain compliance with ISO 9001 standards, including documentation and audits. Ensure adherence to Fire Safety, Health & Safety, and risk assessment requirements. Promote a strong safety and quality culture across the operation. Systems, Reporting & Continuous Improvement Take ownership of day to day operational systems - NetSuite ERP. Ensure data accuracy across stock, orders, and reporting. Use Excel confidently for KPI tracking, analysis, forecasting, and reporting. Drive continuous improvement initiatives, implementing SOPs and scalable processes. Identify and implement system or automation improvements appropriate to a growing SME. Financial & Commercial Support Manage control operational costs, including labour, freight, storage, and consumables.Support budgeting and forecasting activities in collaboration with Finance.Balance service levels with cost efficiency as the business scales. Risk & Business Continuity Identify operational risks and capacity constraints and implement mitigation plans. Support business continuity planning for the warehouse operation. Manage supplier and logistics partner performance where relevant. Skills & Experience Required Proven experience in an operations or warehouse management role, ideally within an SME or growth environment. Strong people management and team development experience. Proficient user of Microsoft Excel. Solid understanding of warehouse KPIs, layouts, processes, and capacity planning. Experience managing global container logistics and international supply chains. Working knowledge of ISO 9001, Health & Safety, and Fire Safety requirements. Comfortable operating in a hands on role within a small team. Experience setting up or expanding a warehouse operation (racking, MHE, systems) is highly desirable. Strong problem solving and decision making skills. Training All necessary training in relevant aspects of our Client's business will be provided along with continuous training and development opportunities. Location/Area SOUTH WEST UK (Hybrid working possible) Salary COMPETITIVE BASIC SALARY + EXCELLENT PERFORMANCE DRIVEN REWARDS Package PENSION, HEALTH SCHEME, COMPANY BONUS, CAR, 25 DAYS HOLIDAY
Head of Customer Operations - Fintech Consumer Finance Salary c£100/110k London Hybrid Our client is a fast-growing leading FCA-regulated fintech subscription finance business offering loans, and credit-building resources to its members. We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and building a team and infrastructure to support our growth. You will work closely with the compliance team to ensure our services satisfy regulatory requirements and have impressive knowledge in this area of the business. You should be an excellent communicator, a problem solver, and a self starter and have a proven track record of success in customer operations. Core Responsibilities - Fintech Consumer Finance Lead and motivate the Customer Operations team to deliver excellent customer support to our members Oversee the hiring, training, and performance management of the team Be a champion and our customers' voice by sharing feedback internally and advocating the customer to the rest of the company and your team Oversee and develop customer support policies alongside other teams to ensure consistent service delivery. Ensure risk mitigation through diligent documentation of above Monitor and analyse customer service metrics and KPIs and use this data to identify problems areas and anticipate risks Develop strong, collaborative relationships with key internal and external stakeholders to test, implement and optimise processes, tools, and policies to achieve performance objectives Partner with other teams to discuss complex topics that your team will be assisting members with Assign responsibilities and manage the workload of the team under your supervision Ensure cohesion across both London and the offshore customer operations teams for seamless teamwork Create and drive quarterly OKRS in line with company objectives Stay up-to-date with industry trends and best practices in customer service Core skills - Fintech Consumer Finance At least 10 years of experience in customer operations, 3 of which in a similar position Proven track record of successfully leading customer service teams in the consumer lending space Excellent communication and problem solving skills Highly organised with the ability to prioritise and delegate as appropriate Knowledge of customer service software and tools Knowledge of relevant industry regulations and standards Ability to work under pressure and independently motivated Equity participation Bupa Health Insurance for you and your family £1,500 annual training budget 25 days annual leave plus bank holidays 1:1 fitness coaching Hybrid working (office 2-3 days per week) Call Julie to discuss this role in more detail at .
Jan 16, 2026
Full time
Head of Customer Operations - Fintech Consumer Finance Salary c£100/110k London Hybrid Our client is a fast-growing leading FCA-regulated fintech subscription finance business offering loans, and credit-building resources to its members. We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and building a team and infrastructure to support our growth. You will work closely with the compliance team to ensure our services satisfy regulatory requirements and have impressive knowledge in this area of the business. You should be an excellent communicator, a problem solver, and a self starter and have a proven track record of success in customer operations. Core Responsibilities - Fintech Consumer Finance Lead and motivate the Customer Operations team to deliver excellent customer support to our members Oversee the hiring, training, and performance management of the team Be a champion and our customers' voice by sharing feedback internally and advocating the customer to the rest of the company and your team Oversee and develop customer support policies alongside other teams to ensure consistent service delivery. Ensure risk mitigation through diligent documentation of above Monitor and analyse customer service metrics and KPIs and use this data to identify problems areas and anticipate risks Develop strong, collaborative relationships with key internal and external stakeholders to test, implement and optimise processes, tools, and policies to achieve performance objectives Partner with other teams to discuss complex topics that your team will be assisting members with Assign responsibilities and manage the workload of the team under your supervision Ensure cohesion across both London and the offshore customer operations teams for seamless teamwork Create and drive quarterly OKRS in line with company objectives Stay up-to-date with industry trends and best practices in customer service Core skills - Fintech Consumer Finance At least 10 years of experience in customer operations, 3 of which in a similar position Proven track record of successfully leading customer service teams in the consumer lending space Excellent communication and problem solving skills Highly organised with the ability to prioritise and delegate as appropriate Knowledge of customer service software and tools Knowledge of relevant industry regulations and standards Ability to work under pressure and independently motivated Equity participation Bupa Health Insurance for you and your family £1,500 annual training budget 25 days annual leave plus bank holidays 1:1 fitness coaching Hybrid working (office 2-3 days per week) Call Julie to discuss this role in more detail at .
Senior Property Manager (Exceptional candidates may be considered for Head of Property) Location: Croydon, Surrey Salary: £60,000-£75,000 dep on experience (Senior Property Manager). Exceptional candidates with full-function leadership experience may be considered for Head of Property, with salary aligned to scope and experience. Hybrid Working: 3 days min in Croydon office About the Role Day Lewis Plc is one of the UK & Europe's largest independent pharmacy chains, providing essential healthcare to communities across England. We are looking for an experienced Senior Property Manager to lead landlord and tenant activity across our retail and warehouse estate, with additional oversight of FM, repairs, and lifecycle renewals delivered through internal teams and external suppliers. This is a landlord & tenant (L&T) -focused role, ensuring lease events, rent performance, and occupancy risks are well managed, while also providing operational oversight of property works to protect cost, compliance, and service standards. Exceptional candidates demonstrating strategic leadership capability may be considered for Head of Property, which includes full functional leadership across the property portfolio. Key Responsibilities Landlord & Tenant (Core Focus) Manage all day-to-day landlord and tenant matters across retail and warehouse sites. Lead lease renewals, regears, rent reviews, break options, and associated negotiations. Ensure lease terms align with business strategy and operational requirements. Review and challenge service charge budgets and reconciliations, liaising closely with Finance. Manage solicitor/agent instruction and ensure accurate execution and storage of lease documentation. Maintain a robust lease database and critical date schedule, ensuring timely notices and proactive planning. Support business development activity with L&T input, due diligence, and landlord engagement as required. FM, Repairs & Renewals (Additional Oversight) Provide oversight of repairs and maintenance performance via helpdesk and supply chain. Monitor service KPIs, cost trends, and recurring issues, driving improvements in speed, quality, and value. Coordinate with Operations on property priorities, ensuring minimal disruption to trading and warehouse performance. Support delivery of refits and lifecycle renewals from an L&T and operational perspective, including landlord consents, access coordination, and compliance alignment. Contribute to monthly cost reviews across central property costs and pharmacy controllable spend. Coordinate with Health & Safety Manager on property-related health and safety and environmental risk management. What We're Looking For MRICS qualified with minimum 5 years post-qualification experience (retail experience desirable). Strong experience in L&T across a multi-site retail and/or logistics portfolio. Proven track record of leading rent reviews, renewals, and regears with measurable commercial outcomes. Working knowledge of FM/repairs and renewals oversight, supplier KPIs, and cost control. Ability to balance technical lease detail with pragmatic operational delivery. Confident communicator who can influence landlords, agents, solicitors, and internal senior stakeholders. Potential Progression: Head of Property Developing and implementing property strategy across retail and warehouses. Accountability for total property performance across L&T, FM, refits/renewals, compliance, risk, and business continuity. Full leadership of property budgets (Opex and Capex), controls, forecasting, and specification governance. Team leadership and structure ownership across L&T and estates delivery functions. Portfolio-level decision frameworks: invest, renew, regear, relocate, or exit. Senior governance reporting, including Risk and management of the private property portfolio. Apply now to join the Day Lewis family in this next step in your career.
Jan 16, 2026
Full time
Senior Property Manager (Exceptional candidates may be considered for Head of Property) Location: Croydon, Surrey Salary: £60,000-£75,000 dep on experience (Senior Property Manager). Exceptional candidates with full-function leadership experience may be considered for Head of Property, with salary aligned to scope and experience. Hybrid Working: 3 days min in Croydon office About the Role Day Lewis Plc is one of the UK & Europe's largest independent pharmacy chains, providing essential healthcare to communities across England. We are looking for an experienced Senior Property Manager to lead landlord and tenant activity across our retail and warehouse estate, with additional oversight of FM, repairs, and lifecycle renewals delivered through internal teams and external suppliers. This is a landlord & tenant (L&T) -focused role, ensuring lease events, rent performance, and occupancy risks are well managed, while also providing operational oversight of property works to protect cost, compliance, and service standards. Exceptional candidates demonstrating strategic leadership capability may be considered for Head of Property, which includes full functional leadership across the property portfolio. Key Responsibilities Landlord & Tenant (Core Focus) Manage all day-to-day landlord and tenant matters across retail and warehouse sites. Lead lease renewals, regears, rent reviews, break options, and associated negotiations. Ensure lease terms align with business strategy and operational requirements. Review and challenge service charge budgets and reconciliations, liaising closely with Finance. Manage solicitor/agent instruction and ensure accurate execution and storage of lease documentation. Maintain a robust lease database and critical date schedule, ensuring timely notices and proactive planning. Support business development activity with L&T input, due diligence, and landlord engagement as required. FM, Repairs & Renewals (Additional Oversight) Provide oversight of repairs and maintenance performance via helpdesk and supply chain. Monitor service KPIs, cost trends, and recurring issues, driving improvements in speed, quality, and value. Coordinate with Operations on property priorities, ensuring minimal disruption to trading and warehouse performance. Support delivery of refits and lifecycle renewals from an L&T and operational perspective, including landlord consents, access coordination, and compliance alignment. Contribute to monthly cost reviews across central property costs and pharmacy controllable spend. Coordinate with Health & Safety Manager on property-related health and safety and environmental risk management. What We're Looking For MRICS qualified with minimum 5 years post-qualification experience (retail experience desirable). Strong experience in L&T across a multi-site retail and/or logistics portfolio. Proven track record of leading rent reviews, renewals, and regears with measurable commercial outcomes. Working knowledge of FM/repairs and renewals oversight, supplier KPIs, and cost control. Ability to balance technical lease detail with pragmatic operational delivery. Confident communicator who can influence landlords, agents, solicitors, and internal senior stakeholders. Potential Progression: Head of Property Developing and implementing property strategy across retail and warehouses. Accountability for total property performance across L&T, FM, refits/renewals, compliance, risk, and business continuity. Full leadership of property budgets (Opex and Capex), controls, forecasting, and specification governance. Team leadership and structure ownership across L&T and estates delivery functions. Portfolio-level decision frameworks: invest, renew, regear, relocate, or exit. Senior governance reporting, including Risk and management of the private property portfolio. Apply now to join the Day Lewis family in this next step in your career.
We exist to help people and the planet-it's a big statement, but one you'll wear with pride. Reboxed is a purpose-driven recommerce platform transforming the way people buy, sell, and think about used tech. With a mission to rehome 100 million devices by 2030, we're tackling e-waste and promoting a circular economy. As a certified B Corp, we're creating the world's best platform to sell, swap, and shop preloved tech-all while planting five trees for every device sold. After growing 150% this year, we're seeking a Head of Operations to lead and optimize our operational structure. This is a unique opportunity to join a fast-growing organization, directly manage a high-performing team, and help shape scalable processes that will take us from £5m to £25m in revenue. You'll make a tangible impact on our business, our customers, and the planet. The Role The Head of Operations will be a detailed oriented person, with a passion for processes and systems. You'll report directly to the Founders and work closely with the Chief of Staff to lead and manage supply chain, logistics, customer service, and operational systems. You'll manage a team of three (Customer Service Lead, Operations Manager, and Supply Chain Lead), as well as warehouse operations and external partners. This is a hands-on leadership role that requires excellent communication, strategic thinking, and operational expertise. You'll have the chance to design scalable infrastructure, improve processes, and collaborate across teams to deliver exceptional customer experiences. If you're motivated by solving operational challenges and want to join a company creating a positive impact on people and the planet, this is the role for you. Your Mission (If You Choose to Accept It) At Reboxed you'll get the opportunity to shape and scale the operational backbone of a fast-growing recommerce business, helping us to drive operational excellence and improve margins through optimisations and new initiatives. 1. Leadership and Team Management Lead and manage our internal team of supply chain management and operations manager, alongside , our 3PL providers external partners and internal finance teams. Build and nurture a high-performing, collaborative team culture aligned with Reboxed's mission and values. Oversee professional development initiatives to ensure team members thrive and grow with the business. Work closely with marketing and product teams to align on ecommerce and trade-in campaigns, pricing strategies, and operational initiatives. 2. Supply Chain & Logistics Manage end-to-end supply chain operations, including grading, warehousing, and 3PL partnerships. Optimize inventory flow and collaborate with partners to improve NPS, reduce return rates, and enhance the shipping experience. Assess, onboard, and manage a network of last-mile partners to ensure seamless delivery for customers and vendors. Build scalable, innovative processes to ensure long-term growth to handle higher trade-in volumes and partnerships without significant additional headcount. 3. Customer Experience & Retention Improve customer repair processes through partnerships with offline repair providers. Ensure customers have clear communication on timelines for receiving products, replacements, or refunds. Optimize reverse logistics to reduce friction for trade-ins and returns, improving retention and satisfaction. Collaborate with the Customer Service Lead to improve NPS, CSAT scores, and SLAs. 4. Systems & Scalability Evaluate, implement, and maintain scalable systems to automate workflows and improve operational efficiency. Ensure seamless data integration and real-time reporting for inventory, logistics, and customer metrics. Identify and implement automation opportunities (e.g., AI-driven inventory systems, chatbots) to support scalability. Develop systems to support future international expansion, including regulatory compliance and 3PL partnerships. 5. Financial & Performance Reporting Collaborate with finance to create robust financial and operational reporting systems. Track and report on KPIs across inventory, logistics, and customer experience. Actively monitor unit economics to optimize gross margins and identify cost-saving opportunities. We're looking for a results-driven, high-energy leader who isn't afraid to ask tough questions, challenge the status quo, and hold themselves and others accountable. You thrive in a fast-paced environment, are vocal about opportunities for improvement, and bring a solutions-focused mindset to every challenge. You value transparency and open communication, building trust by being honest and direct. Hardworking and relentless in the pursuit of excellence, you set the standard for your team and inspire them to deliver exceptional results. Key Skills and Experience 8-10 years of experience in operations, supply chain, or logistics roles, preferably in a high-growth startup or ecommerce business. Proven experience scaling a business from £5m to £25m in revenue. Strong leadership and team management skills, with experience managing internal teams and external partners. Excellent communication skills to collaborate across teams and with external stakeholders. Data-driven decision-maker with strong financial acumen and reporting skills. Passion for sustainability and the circular economy. Demonstrated ability to implement scalable systems and processes, including automation tools. Why Join Reboxed? Purpose-Driven: Join a company making a tangible impact on the planet. Leadership Role: Be part of the senior team shaping the future of Reboxed. Career Growth: Build and lead a high-performing team while driving operational excellence. Competitive salary and EMI stock options. Flexible hybrid working model. 30 days of annual leave, plus time off for community and social impact. Personal L&D budget to support your professional growth. Gym access and events at The Ministry workspace. Ready to make an impact? Cool, let's do this. To apply, send your CV and cover letter to , and our team will guide you through the next steps.
Jan 16, 2026
Full time
We exist to help people and the planet-it's a big statement, but one you'll wear with pride. Reboxed is a purpose-driven recommerce platform transforming the way people buy, sell, and think about used tech. With a mission to rehome 100 million devices by 2030, we're tackling e-waste and promoting a circular economy. As a certified B Corp, we're creating the world's best platform to sell, swap, and shop preloved tech-all while planting five trees for every device sold. After growing 150% this year, we're seeking a Head of Operations to lead and optimize our operational structure. This is a unique opportunity to join a fast-growing organization, directly manage a high-performing team, and help shape scalable processes that will take us from £5m to £25m in revenue. You'll make a tangible impact on our business, our customers, and the planet. The Role The Head of Operations will be a detailed oriented person, with a passion for processes and systems. You'll report directly to the Founders and work closely with the Chief of Staff to lead and manage supply chain, logistics, customer service, and operational systems. You'll manage a team of three (Customer Service Lead, Operations Manager, and Supply Chain Lead), as well as warehouse operations and external partners. This is a hands-on leadership role that requires excellent communication, strategic thinking, and operational expertise. You'll have the chance to design scalable infrastructure, improve processes, and collaborate across teams to deliver exceptional customer experiences. If you're motivated by solving operational challenges and want to join a company creating a positive impact on people and the planet, this is the role for you. Your Mission (If You Choose to Accept It) At Reboxed you'll get the opportunity to shape and scale the operational backbone of a fast-growing recommerce business, helping us to drive operational excellence and improve margins through optimisations and new initiatives. 1. Leadership and Team Management Lead and manage our internal team of supply chain management and operations manager, alongside , our 3PL providers external partners and internal finance teams. Build and nurture a high-performing, collaborative team culture aligned with Reboxed's mission and values. Oversee professional development initiatives to ensure team members thrive and grow with the business. Work closely with marketing and product teams to align on ecommerce and trade-in campaigns, pricing strategies, and operational initiatives. 2. Supply Chain & Logistics Manage end-to-end supply chain operations, including grading, warehousing, and 3PL partnerships. Optimize inventory flow and collaborate with partners to improve NPS, reduce return rates, and enhance the shipping experience. Assess, onboard, and manage a network of last-mile partners to ensure seamless delivery for customers and vendors. Build scalable, innovative processes to ensure long-term growth to handle higher trade-in volumes and partnerships without significant additional headcount. 3. Customer Experience & Retention Improve customer repair processes through partnerships with offline repair providers. Ensure customers have clear communication on timelines for receiving products, replacements, or refunds. Optimize reverse logistics to reduce friction for trade-ins and returns, improving retention and satisfaction. Collaborate with the Customer Service Lead to improve NPS, CSAT scores, and SLAs. 4. Systems & Scalability Evaluate, implement, and maintain scalable systems to automate workflows and improve operational efficiency. Ensure seamless data integration and real-time reporting for inventory, logistics, and customer metrics. Identify and implement automation opportunities (e.g., AI-driven inventory systems, chatbots) to support scalability. Develop systems to support future international expansion, including regulatory compliance and 3PL partnerships. 5. Financial & Performance Reporting Collaborate with finance to create robust financial and operational reporting systems. Track and report on KPIs across inventory, logistics, and customer experience. Actively monitor unit economics to optimize gross margins and identify cost-saving opportunities. We're looking for a results-driven, high-energy leader who isn't afraid to ask tough questions, challenge the status quo, and hold themselves and others accountable. You thrive in a fast-paced environment, are vocal about opportunities for improvement, and bring a solutions-focused mindset to every challenge. You value transparency and open communication, building trust by being honest and direct. Hardworking and relentless in the pursuit of excellence, you set the standard for your team and inspire them to deliver exceptional results. Key Skills and Experience 8-10 years of experience in operations, supply chain, or logistics roles, preferably in a high-growth startup or ecommerce business. Proven experience scaling a business from £5m to £25m in revenue. Strong leadership and team management skills, with experience managing internal teams and external partners. Excellent communication skills to collaborate across teams and with external stakeholders. Data-driven decision-maker with strong financial acumen and reporting skills. Passion for sustainability and the circular economy. Demonstrated ability to implement scalable systems and processes, including automation tools. Why Join Reboxed? Purpose-Driven: Join a company making a tangible impact on the planet. Leadership Role: Be part of the senior team shaping the future of Reboxed. Career Growth: Build and lead a high-performing team while driving operational excellence. Competitive salary and EMI stock options. Flexible hybrid working model. 30 days of annual leave, plus time off for community and social impact. Personal L&D budget to support your professional growth. Gym access and events at The Ministry workspace. Ready to make an impact? Cool, let's do this. To apply, send your CV and cover letter to , and our team will guide you through the next steps.
We are FBC UK, Fox's Burton's Companies! And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge). FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company. We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We are proud manufacturing partners to some of the biggest UK retailers and household names. We bake our incredible biscuits at eight bakeries across the UK, located at Isle of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset and our HQ in St Albans. Together, we employ circa 4,000 amazing colleagues across all our locations. Whilst we know that we have delicious products we also know that that the key ingredient to our success is our people, and the passion we have for our brands. You could be the jammy to our dodger, party ring to our Fox's or the choc-chip to our Maryland?! We knead people with innovative ideas, an entrepreneurial spirit, and the commitment to drive FBC UK to success. We are committed to building an inclusive workforce that feels empowered to build a fulfilling and successful career. By embracing diversity, equity, and inclusion (DEI) we create a supportive environment for people to thrive and strive to have more positive impact. We understand that having formal and on-the-job learning opportunities is key to our colleagues' professional and personal growth. We are committed to providing an environment where everyone can learn from each other and grow through a variety of learning experiences. Our colleagues make our business special. With strong community values, we believe FBC UK is a more prosperous and fun place to work when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial, and supporting each other whilst meeting our business goals. About the Role As Head of Operations Excellence, you will lead the coordination of Operations Metrics definition, analysis, and root cause investigation across the FBCUK network. This role is pivotal in driving a culture of excellence, enabling data-driven decision making, and embedding continuous improvement practices. You will champion performance transparency and partner with cross functional teams to elevate operational standards and deliver sustainable results. This role will involve regular travel across our bakeries in the UK, therefore your 'base' location will be your closest geographical site. Main Responsibilities Operations KPI Management Design, develop, and maintain Group level KPI dashboards (Industrial & CS&L). Monitor, update, and communicate KPI performance daily. Ensure KPIs are clear, aligned with business priorities, and consistently structured. Partner with Finance and IT to ensure data integrity and automation. Lead enhancements in data architecture (MES, ERP, WMS) and enable fact based performance reviews with site leaders. Define and implement the Zero Loss Culture strategy using TPM, Lean, and OPEX methodologies. Deliver capability building programs to empower teams in loss elimination. Support adoption of Daily Management Systems (DMS) and continuous improvement routines. Facilitate structured problem solving (A3, DMAIC), maturity assessments, and benchmarking. Identify and share best practices across UK plants. Promote a continuous improvement mindset and identify training needs. Recommend innovative solutions in processes, technologies, and systems. Governance & Strategic Alignment Support governance processes within the COO function. Ensure alignment between the Industrial Master Plan and Group strategy. Track and follow up on key initiative outcomes. Who we are looking for Significant experience of progressive operational leadership within a manufacturing environment, with a proven ability to drive performance, optimise processes, and build high performing teams. Experience within fast paced, high compliance industries such as FMCG, pharmaceuticals, or chemicals, with a strong understanding of industry specific regulatory, safety, and quality requirements. BSc in Engineering or a related Science discipline preferred, with a solid technical foundation to support operational excellence and continuous improvement initiatives. Proven track record in designing, implementing, and sustaining manufacturing excellence systems, embedding best practices, and fostering a culture of continuous improvement across multi site operations. Demonstrated ability to deliver tangible, measurable results - including increased productivity, improved quality, reduced waste, enhanced safety, and cost optimisation - through strategic operational initiatives. Skilled in change leadership, ensuring alignment across cross functional teams, and driving adoption of new processes, technologies, and systems to achieve long term business objectives. Diversity Statement FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
Jan 16, 2026
Full time
We are FBC UK, Fox's Burton's Companies! And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge). FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company. We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We are proud manufacturing partners to some of the biggest UK retailers and household names. We bake our incredible biscuits at eight bakeries across the UK, located at Isle of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset and our HQ in St Albans. Together, we employ circa 4,000 amazing colleagues across all our locations. Whilst we know that we have delicious products we also know that that the key ingredient to our success is our people, and the passion we have for our brands. You could be the jammy to our dodger, party ring to our Fox's or the choc-chip to our Maryland?! We knead people with innovative ideas, an entrepreneurial spirit, and the commitment to drive FBC UK to success. We are committed to building an inclusive workforce that feels empowered to build a fulfilling and successful career. By embracing diversity, equity, and inclusion (DEI) we create a supportive environment for people to thrive and strive to have more positive impact. We understand that having formal and on-the-job learning opportunities is key to our colleagues' professional and personal growth. We are committed to providing an environment where everyone can learn from each other and grow through a variety of learning experiences. Our colleagues make our business special. With strong community values, we believe FBC UK is a more prosperous and fun place to work when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial, and supporting each other whilst meeting our business goals. About the Role As Head of Operations Excellence, you will lead the coordination of Operations Metrics definition, analysis, and root cause investigation across the FBCUK network. This role is pivotal in driving a culture of excellence, enabling data-driven decision making, and embedding continuous improvement practices. You will champion performance transparency and partner with cross functional teams to elevate operational standards and deliver sustainable results. This role will involve regular travel across our bakeries in the UK, therefore your 'base' location will be your closest geographical site. Main Responsibilities Operations KPI Management Design, develop, and maintain Group level KPI dashboards (Industrial & CS&L). Monitor, update, and communicate KPI performance daily. Ensure KPIs are clear, aligned with business priorities, and consistently structured. Partner with Finance and IT to ensure data integrity and automation. Lead enhancements in data architecture (MES, ERP, WMS) and enable fact based performance reviews with site leaders. Define and implement the Zero Loss Culture strategy using TPM, Lean, and OPEX methodologies. Deliver capability building programs to empower teams in loss elimination. Support adoption of Daily Management Systems (DMS) and continuous improvement routines. Facilitate structured problem solving (A3, DMAIC), maturity assessments, and benchmarking. Identify and share best practices across UK plants. Promote a continuous improvement mindset and identify training needs. Recommend innovative solutions in processes, technologies, and systems. Governance & Strategic Alignment Support governance processes within the COO function. Ensure alignment between the Industrial Master Plan and Group strategy. Track and follow up on key initiative outcomes. Who we are looking for Significant experience of progressive operational leadership within a manufacturing environment, with a proven ability to drive performance, optimise processes, and build high performing teams. Experience within fast paced, high compliance industries such as FMCG, pharmaceuticals, or chemicals, with a strong understanding of industry specific regulatory, safety, and quality requirements. BSc in Engineering or a related Science discipline preferred, with a solid technical foundation to support operational excellence and continuous improvement initiatives. Proven track record in designing, implementing, and sustaining manufacturing excellence systems, embedding best practices, and fostering a culture of continuous improvement across multi site operations. Demonstrated ability to deliver tangible, measurable results - including increased productivity, improved quality, reduced waste, enhanced safety, and cost optimisation - through strategic operational initiatives. Skilled in change leadership, ensuring alignment across cross functional teams, and driving adoption of new processes, technologies, and systems to achieve long term business objectives. Diversity Statement FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
