Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Type: Permanent (>4 years funding guaranteed) Reporting to: Head of Protein and Drug Discovery Bind Research is an innovative not-for-profit research organisation at the forefront of developing tools and datasets to characterise small-molecule interactions with intrinsically disordered proteins. Based just a short walk from Kings Cross station, Bind leverages interdisciplinary methods that span experimental biophysics - with a strong focus on nuclear magnetic resonance (NMR) spectroscopy - as well as computational approaches and cellular studies. You will play a crucial role in shaping the future of this cutting-edge research initiative from the beginning. Join Bind Research and help push the limits of drug discovery for intrinsically disordered proteins. If you are dedicated to supporting the advancement science and technology in an innovative environment, we encourage you to apply! Role Overview We are seeking a highly motivated Research Assistant to join our interdisciplinary team focused on drug discovery for intrinsically disordered proteins (IDPs). In this role, you will support innovative research programs within our biochemistry laboratory dedicated to the development of methods for screening and characterizing molecular interactions of small molecules with disordered protein targets. Working closely with senior scientists, you will support general laboratory operations and contribute to the production of proteins used in downstream assays for compound screening and structural or biophysical analyses. This is a unique and exciting opportunity to be a part of a growing not-for-profit research organisation dedicated to making disordered proteins druggable and thereby unlocking new therapeutic avenues. Key Responsibilities Reagent Preparation Prepare laboratory buffers and stock solutions Prepare culture media, including media for isotopically labelled expression of proteins Coordinate autoclaving of media and buffers with the building services Perform labelling of proteins and reagents, for example with fluorescent tags Laboratory operations Manage laboratory logistics, including coordinating deliveries, waste management and relationship with building management Maintain reagent stock levels, place orders, and ensure a smooth supply of reagent and consumables in the lab Assist with laboratory safety practices and surveillance Maintain up to date safety documentation Perform routine equipment maintenance including centrifuges, pH meter calibration, AKTA FPLC systems Coordinate the preparation and shipment of samples to external facilities and collaborators Produce and maintain plasmid DNA and competent cell stocks Undertake expression of recombinant proteins in E. coli Evaluate protein quality using analytical methods such as SDS-PAGE,UV-Vis spectroscopy and size-based measurements Purify proteins using established protocols including affinity, ion exchange, and size-exclusion chromatography on an AKTA FPLC Work closely with scientists and other team members to provide high quality samples and reagents for biochemical or biophysical assays Support the management of wet lab operations and contribute to continuous process improvements Maintain accurate and well-organised documentation of results, protocols, and reagent inventories Thrive in a dynamic, start-up-style environment where initiative and flexibility in your role are valued. Qualifications and Expertise We encourage applications from biochemists, biophysicists, and individuals with relevant transferable skills who are enthusiastic about our mission to make disordered proteins druggable, even if they do not meet every requirement listed below. We believe innovation thrives through diverse perspectives and welcome candidates from both academic and industry backgrounds. Education and Experience BSc or equivalent experience in Biochemistry, Biophysics, Structural Biology, Molecular Biology, or a related field Hands on experience in a wet lab environment Experience in reagent and buffer preparation, and aseptic technique Experience with recombinant protein expression in E. coli Skills and Abilities Strong written and verbal communication skills, with the ability to communicate effectively with team members in diverse fields Strong organisational and problem solving skills with attention to detail Familiarity with maintaining laboratory records, safety standards, and operational efficiency Additional Attributes A collaborative mindset and an enthusiasm for interdisciplinary teamwork Dedication to continuous professional development in biochemical/biophysical methods relevant to intrinsically disordered proteins Passion for contributing to the establishment and growth of a world class not-for-profit research organisation Nice to have Experience with protein purification and characterisation Experience of producing isotopically labelled samples for NMR studies Experience in coordinating laboratory deliveries and managing reagent inventories to support ongoing research operations Our Culture Follow the science. We prioritise rigorous scientific inquiry, relying on evidence and expertise to guide decisions and actions, incorporating the latest research to achieve meaningful, ethical, and impactful outcomes for the public and scientific community. Think dynamically. We believe the most effective solutions come from a dynamic, adaptable mindset that embraces uncertainty as a catalyst for discovery, encouraging creativity, challenging assumptions, and approaching problems from multiple angles to foster innovation, navigate complexity, and deliver exceptional results. Celebrate a diverse ensemble. We celebrate diversity and inclusion, fostering a culture where all perspectives, backgrounds, and talents are valued, respected, and empowered to thrive, enabling us to better understand our community, collaborate effectively, and deliver impactful solutions. Build an innovation hub. We strive to advance disordered protein research by creating and sharing tools and datasets collaboratively, building on past contributions, and working alongside the disordered protein community to deepen understanding and maximise collective impact. What We Offer 38 days holiday (inclusive of bank holidays) Employer pension contribution in line with market standards Cycle to work scheme Life insurance Additional information The interview process will begin with a phone screen. Successful candidates will then be invited to an in person interview and assessment, with ample time to meet the team As maths plays an important role in our laboratory work, a brief maths skills assessment will be included as part of the interview process Due to the hands on nature of the role, we expect the successful candidate to attend the Bind offices and laboratories on all working days. While Bind supports flexibility where possible, this position is not suitable for routine remote or hybrid working Although we anticipate this will be a busy role, part time and flexible arrangements may be considered for the right candidate and we welcome your suggestions To apply send your CV and cover letter to with the reference number BRJ016 and your name in the email header Join Bind Research and help push the limits of drug discovery for intrinsically disordered proteins! We are committed to protecting your personal information. For full details on how we collect, use, and store your data during the recruitment process, please refer to our Privacy Notice .
Mar 17, 2026
Full time
Type: Permanent (>4 years funding guaranteed) Reporting to: Head of Protein and Drug Discovery Bind Research is an innovative not-for-profit research organisation at the forefront of developing tools and datasets to characterise small-molecule interactions with intrinsically disordered proteins. Based just a short walk from Kings Cross station, Bind leverages interdisciplinary methods that span experimental biophysics - with a strong focus on nuclear magnetic resonance (NMR) spectroscopy - as well as computational approaches and cellular studies. You will play a crucial role in shaping the future of this cutting-edge research initiative from the beginning. Join Bind Research and help push the limits of drug discovery for intrinsically disordered proteins. If you are dedicated to supporting the advancement science and technology in an innovative environment, we encourage you to apply! Role Overview We are seeking a highly motivated Research Assistant to join our interdisciplinary team focused on drug discovery for intrinsically disordered proteins (IDPs). In this role, you will support innovative research programs within our biochemistry laboratory dedicated to the development of methods for screening and characterizing molecular interactions of small molecules with disordered protein targets. Working closely with senior scientists, you will support general laboratory operations and contribute to the production of proteins used in downstream assays for compound screening and structural or biophysical analyses. This is a unique and exciting opportunity to be a part of a growing not-for-profit research organisation dedicated to making disordered proteins druggable and thereby unlocking new therapeutic avenues. Key Responsibilities Reagent Preparation Prepare laboratory buffers and stock solutions Prepare culture media, including media for isotopically labelled expression of proteins Coordinate autoclaving of media and buffers with the building services Perform labelling of proteins and reagents, for example with fluorescent tags Laboratory operations Manage laboratory logistics, including coordinating deliveries, waste management and relationship with building management Maintain reagent stock levels, place orders, and ensure a smooth supply of reagent and consumables in the lab Assist with laboratory safety practices and surveillance Maintain up to date safety documentation Perform routine equipment maintenance including centrifuges, pH meter calibration, AKTA FPLC systems Coordinate the preparation and shipment of samples to external facilities and collaborators Produce and maintain plasmid DNA and competent cell stocks Undertake expression of recombinant proteins in E. coli Evaluate protein quality using analytical methods such as SDS-PAGE,UV-Vis spectroscopy and size-based measurements Purify proteins using established protocols including affinity, ion exchange, and size-exclusion chromatography on an AKTA FPLC Work closely with scientists and other team members to provide high quality samples and reagents for biochemical or biophysical assays Support the management of wet lab operations and contribute to continuous process improvements Maintain accurate and well-organised documentation of results, protocols, and reagent inventories Thrive in a dynamic, start-up-style environment where initiative and flexibility in your role are valued. Qualifications and Expertise We encourage applications from biochemists, biophysicists, and individuals with relevant transferable skills who are enthusiastic about our mission to make disordered proteins druggable, even if they do not meet every requirement listed below. We believe innovation thrives through diverse perspectives and welcome candidates from both academic and industry backgrounds. Education and Experience BSc or equivalent experience in Biochemistry, Biophysics, Structural Biology, Molecular Biology, or a related field Hands on experience in a wet lab environment Experience in reagent and buffer preparation, and aseptic technique Experience with recombinant protein expression in E. coli Skills and Abilities Strong written and verbal communication skills, with the ability to communicate effectively with team members in diverse fields Strong organisational and problem solving skills with attention to detail Familiarity with maintaining laboratory records, safety standards, and operational efficiency Additional Attributes A collaborative mindset and an enthusiasm for interdisciplinary teamwork Dedication to continuous professional development in biochemical/biophysical methods relevant to intrinsically disordered proteins Passion for contributing to the establishment and growth of a world class not-for-profit research organisation Nice to have Experience with protein purification and characterisation Experience of producing isotopically labelled samples for NMR studies Experience in coordinating laboratory deliveries and managing reagent inventories to support ongoing research operations Our Culture Follow the science. We prioritise rigorous scientific inquiry, relying on evidence and expertise to guide decisions and actions, incorporating the latest research to achieve meaningful, ethical, and impactful outcomes for the public and scientific community. Think dynamically. We believe the most effective solutions come from a dynamic, adaptable mindset that embraces uncertainty as a catalyst for discovery, encouraging creativity, challenging assumptions, and approaching problems from multiple angles to foster innovation, navigate complexity, and deliver exceptional results. Celebrate a diverse ensemble. We celebrate diversity and inclusion, fostering a culture where all perspectives, backgrounds, and talents are valued, respected, and empowered to thrive, enabling us to better understand our community, collaborate effectively, and deliver impactful solutions. Build an innovation hub. We strive to advance disordered protein research by creating and sharing tools and datasets collaboratively, building on past contributions, and working alongside the disordered protein community to deepen understanding and maximise collective impact. What We Offer 38 days holiday (inclusive of bank holidays) Employer pension contribution in line with market standards Cycle to work scheme Life insurance Additional information The interview process will begin with a phone screen. Successful candidates will then be invited to an in person interview and assessment, with ample time to meet the team As maths plays an important role in our laboratory work, a brief maths skills assessment will be included as part of the interview process Due to the hands on nature of the role, we expect the successful candidate to attend the Bind offices and laboratories on all working days. While Bind supports flexibility where possible, this position is not suitable for routine remote or hybrid working Although we anticipate this will be a busy role, part time and flexible arrangements may be considered for the right candidate and we welcome your suggestions To apply send your CV and cover letter to with the reference number BRJ016 and your name in the email header Join Bind Research and help push the limits of drug discovery for intrinsically disordered proteins! We are committed to protecting your personal information. For full details on how we collect, use, and store your data during the recruitment process, please refer to our Privacy Notice .
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Job Overview Due to continued growth we are seeking a highly skilled Senior Vehicle Technician to join our long established and friendly team. In this role, you will be responsible for diagnosing, repairing, and maintaining a variety of vehicles from cars to large motor homes (the garage has a any make, any job, any size policy). The ideal candidate will possess extensive mechanical knowledge and experience demonstrating a commitment to delivering high-quality workmanship. We are a forward thinking business and support a bespoke training and development plan for all of our technicians. Responsibilities Utilise diagnostic equipment to troubleshoot and resolve mechanical problems efficiently. Repair or replace defective parts using appropriate tools and techniques. Maintain accurate records of work performed and parts used for each vehicle serviced. Collaborate with team members to ensure timely completion of repairs while adhering to safety standards and support training and development. Stay updated on industry trends and advancements in vehicle technology to enhance skills and knowledge. Experience Proven experience as a Vehicle Technician or similar role, with a strong background in automotive repair. Comprehensive mechanical knowledge, including familiarity with various vehicle systems such as engines, transmissions, and electrical systems. Excellent problem-solving skills with the ability to work independently or as part of a team. Have the ability to strip down and re-build engines, head gaskets etc. Able to use manufacturers data to investigate involved electrical faults Demonstrate the ability to manage workshop Strong attention to detail and commitment to delivering high-quality service. If you are passionate about vehicles and possess the necessary skills to excel in this role, we encourage you to apply for the position of Senior Vehicle Technician. This post is 40 hours per week working Monday-Friday. Overtime is available. Job Type: Full-time Pay: £30,000.00-£45,000.00 per year Benefits: Additional leave Company pension Employee discount Flexitime On-site parking Work Location: In person
Mar 17, 2026
Full time
Job Overview Due to continued growth we are seeking a highly skilled Senior Vehicle Technician to join our long established and friendly team. In this role, you will be responsible for diagnosing, repairing, and maintaining a variety of vehicles from cars to large motor homes (the garage has a any make, any job, any size policy). The ideal candidate will possess extensive mechanical knowledge and experience demonstrating a commitment to delivering high-quality workmanship. We are a forward thinking business and support a bespoke training and development plan for all of our technicians. Responsibilities Utilise diagnostic equipment to troubleshoot and resolve mechanical problems efficiently. Repair or replace defective parts using appropriate tools and techniques. Maintain accurate records of work performed and parts used for each vehicle serviced. Collaborate with team members to ensure timely completion of repairs while adhering to safety standards and support training and development. Stay updated on industry trends and advancements in vehicle technology to enhance skills and knowledge. Experience Proven experience as a Vehicle Technician or similar role, with a strong background in automotive repair. Comprehensive mechanical knowledge, including familiarity with various vehicle systems such as engines, transmissions, and electrical systems. Excellent problem-solving skills with the ability to work independently or as part of a team. Have the ability to strip down and re-build engines, head gaskets etc. Able to use manufacturers data to investigate involved electrical faults Demonstrate the ability to manage workshop Strong attention to detail and commitment to delivering high-quality service. If you are passionate about vehicles and possess the necessary skills to excel in this role, we encourage you to apply for the position of Senior Vehicle Technician. This post is 40 hours per week working Monday-Friday. Overtime is available. Job Type: Full-time Pay: £30,000.00-£45,000.00 per year Benefits: Additional leave Company pension Employee discount Flexitime On-site parking Work Location: In person
Contract: Part time, one-year contract , 2.5 days per week (18.75 hours) Salary: £14,000-£16,000 per annum (£28,000-£32,000 FTE (depending on experience The Brent Centre for Young People The Brent Centre for Young People (BCYP) is the leading mental health charity for young people in Northwest London, helping over 800 young people a year with a wide range of issues. We offer specialised treatment in the areas of depression, suicide prevention, self-harm, eating disorders, exam anxiety and more. Our approach is rooted in psychoanalytic psychotherapy. We aim to reach significantly more young people in the years ahead, drawing on our heritage that combines specialist treatment in-house and outreach into communities. The Brent Centre is also an important Research Centre on Adolescent Breakdown and Psychotherapy. The Role As HR Officer, you will play a role in bringing structure, consistency and clarity to Brent Centre s HR processes. You will deliver practical, people-focused support across the employee lifecycle, from recruitment, onboarding to contract changes, developing and updating organisational policies, helping to strengthen and develop how HR supports colleagues across the organisation. Working closely with the Administration and Finance Manager, you will act as the first point of contact for day-to-day HR queries, ensuring they are handled promptly, accurately and in line with Brent Centre s values. You will support colleagues and managers to use HR systems effectively, interpret and apply policies correctly, and follow clear, consistent processes. You will maintain accurate information across our HR systems (Bright HR and SharePoint HR Intranet) and ensure HR data is complete, compliant and up to date.
Mar 17, 2026
Full time
Contract: Part time, one-year contract , 2.5 days per week (18.75 hours) Salary: £14,000-£16,000 per annum (£28,000-£32,000 FTE (depending on experience The Brent Centre for Young People The Brent Centre for Young People (BCYP) is the leading mental health charity for young people in Northwest London, helping over 800 young people a year with a wide range of issues. We offer specialised treatment in the areas of depression, suicide prevention, self-harm, eating disorders, exam anxiety and more. Our approach is rooted in psychoanalytic psychotherapy. We aim to reach significantly more young people in the years ahead, drawing on our heritage that combines specialist treatment in-house and outreach into communities. The Brent Centre is also an important Research Centre on Adolescent Breakdown and Psychotherapy. The Role As HR Officer, you will play a role in bringing structure, consistency and clarity to Brent Centre s HR processes. You will deliver practical, people-focused support across the employee lifecycle, from recruitment, onboarding to contract changes, developing and updating organisational policies, helping to strengthen and develop how HR supports colleagues across the organisation. Working closely with the Administration and Finance Manager, you will act as the first point of contact for day-to-day HR queries, ensuring they are handled promptly, accurately and in line with Brent Centre s values. You will support colleagues and managers to use HR systems effectively, interpret and apply policies correctly, and follow clear, consistent processes. You will maintain accurate information across our HR systems (Bright HR and SharePoint HR Intranet) and ensure HR data is complete, compliant and up to date.
Goodman Masson are delighted to be partnered with World Vision UK to recruit for a high-calibre Head of Finance to drive their financial integrity and operational excellence. Reporting directly to the CFO and serving as a key member of the Extended Leadership Team, you will ensure resources are managed with unwavering accuracy, insight, and stewardship to support vulnerable children worldwide. You will lead core operations from transaction processing and monthly accounts to treasury, tax compliance, and statutory reporting. You will be a critical partner to the Head of Business Intelligence and leaders across Fundraising and Programmes, embedding clear policies and modern processes that amplify World Vision UK s mission impact. Key Responsibilities Financial Control & Reporting: Oversee the production of high-quality monthly management accounts and deliver statutory annual accounts under Charities SORP (FRS 102). Modernisation & Innovation: Act as the Finance Systems owner and define a multi-year modernisation roadmap, embedding automation, AI for efficiency, and controls-by-design. Strategic Leadership: Lead and develop a diverse team of 12 (5 direct reports), fostering a service-oriented business partnering culture. Budgeting & Fund Management: Lead the annual budgeting cycle and oversee the management of cash, remittances, and foreign currency hedges. Governance & Risk: Ensure full compliance with UK law and Charity Commission standards, acting as the primary lead for external audit and banking relationships. About You You are an outcome-focused leader who balances strategic vision with operational rigour. You possess a continuous-improvement mindset and the ability to influence senior stakeholders with commercially aware recommendations. Essential Requirements: Qualified Accountant: ACA, ACCA, or CIMA qualified with significant post-qualification experience in industry. Sector Expertise: Proven experience in a finance management position within the Charity sector, including the management of restricted and unrestricted funds. Leadership Track Record: Experience leading multi-function teams with a focus on capability building and performance management. Technical Proficiency: Deep understanding of internal controls, technical accounting, and large-scale budgeting processes. Communication: Excellent verbal and written skills, with the ability to present decision-ready papers to Board committees. Occupational Requirement: Given the leadership nature of this role and its responsibility for the spiritual nurturing of staff, there is an occupational requirement for the post holder to have an active Christian faith . Desired Skills: Familiarity with Microsoft Business Central, Power BI, SAP Concur, Jedox, and Blackline. Salary: Circa £70,000 per annum Key Benefits: 7% employer pension contribution and 28 days holiday + bank holidays Location: Hybrid: 2 days from Milton Keynes office Application Timelines: Application Deadline 10th April 1st stage Online Interviews 21st April Final in person Interviews 30th April Please click on the link to view our dedicated careers page with more details:
Mar 17, 2026
Full time
Goodman Masson are delighted to be partnered with World Vision UK to recruit for a high-calibre Head of Finance to drive their financial integrity and operational excellence. Reporting directly to the CFO and serving as a key member of the Extended Leadership Team, you will ensure resources are managed with unwavering accuracy, insight, and stewardship to support vulnerable children worldwide. You will lead core operations from transaction processing and monthly accounts to treasury, tax compliance, and statutory reporting. You will be a critical partner to the Head of Business Intelligence and leaders across Fundraising and Programmes, embedding clear policies and modern processes that amplify World Vision UK s mission impact. Key Responsibilities Financial Control & Reporting: Oversee the production of high-quality monthly management accounts and deliver statutory annual accounts under Charities SORP (FRS 102). Modernisation & Innovation: Act as the Finance Systems owner and define a multi-year modernisation roadmap, embedding automation, AI for efficiency, and controls-by-design. Strategic Leadership: Lead and develop a diverse team of 12 (5 direct reports), fostering a service-oriented business partnering culture. Budgeting & Fund Management: Lead the annual budgeting cycle and oversee the management of cash, remittances, and foreign currency hedges. Governance & Risk: Ensure full compliance with UK law and Charity Commission standards, acting as the primary lead for external audit and banking relationships. About You You are an outcome-focused leader who balances strategic vision with operational rigour. You possess a continuous-improvement mindset and the ability to influence senior stakeholders with commercially aware recommendations. Essential Requirements: Qualified Accountant: ACA, ACCA, or CIMA qualified with significant post-qualification experience in industry. Sector Expertise: Proven experience in a finance management position within the Charity sector, including the management of restricted and unrestricted funds. Leadership Track Record: Experience leading multi-function teams with a focus on capability building and performance management. Technical Proficiency: Deep understanding of internal controls, technical accounting, and large-scale budgeting processes. Communication: Excellent verbal and written skills, with the ability to present decision-ready papers to Board committees. Occupational Requirement: Given the leadership nature of this role and its responsibility for the spiritual nurturing of staff, there is an occupational requirement for the post holder to have an active Christian faith . Desired Skills: Familiarity with Microsoft Business Central, Power BI, SAP Concur, Jedox, and Blackline. Salary: Circa £70,000 per annum Key Benefits: 7% employer pension contribution and 28 days holiday + bank holidays Location: Hybrid: 2 days from Milton Keynes office Application Timelines: Application Deadline 10th April 1st stage Online Interviews 21st April Final in person Interviews 30th April Please click on the link to view our dedicated careers page with more details:
Contract type: Variable Hours - fixed term 31/12/2026 Location: Leeds, Leeds International Study Centre Salary: up to £33.57 per hourLeeds International Study Centre and its programmes are provided by Study Group in collaboration with the University of Leeds and Leeds Beckett University. You will work with colleagues across the Centre to ensure the effective delivery of teaching programmes in line with our education strategy, broader scholarship and aims for an outstanding student experience. You will also contribute directly to student support and to the development and implementation of innovative teaching practices across the Centre. As a tutor, you will contribute to the design, development and production of teaching and learning materials and delivery across a range of modules or within a subject area. ABOUT THE ROLE Provide academic coordination for designated module(s) in the role of module coordinator Participate in regular meetings with teaching and support staff contributing to the effective overall management of the programmes and the student life cycle. Contribute to the design, delivery and development of modules offered by the centre. Contribute to the delivery and assessment of provision. Prepare module examinations and other forms of formative and summative assessment, mark and provide feedback to students. Update and maintain the Virtual Learning Environment (VLE) Work with the Student Experience Team and Registry and Operations Team in the delivery of induction, orientation and registration programmes. Liaise with the Progression, Welfare and Support team to support students in achieving their progression aim. Engage in scholarly activity to ensure the delivery of modules is current Implement quality assurance procedures at module level and contribute to the annual monitoring and review of the programme to achieve high standards Fully use centre systems to log and monitor student attendance Maintain accurate and up-to-date records of student engagement Complete sponsor reports and academic reports for students. Take up opportunities such as (for example) VLE development; Peer Observation activities. Undertake teaching, learning and assessment observations and associated staff development plans to assure standards within the subject area. Any other duties as required from time to time by the Head of Business and Centre Director Promote health, safety and wellbeing of students and colleagues. Hold personal accountability to avoid action that could threaten the health or safety of you, other employees, students or members of the public. ABOUT YOU A Bachelor's degree in a relevant subject area. A Masters qualification is desirable Candidates holding a PhD will be particularly welcomed. Experience of teaching in UK higher or further education and preferably a teaching qualification and experience of working with international students. Ability to develop and update teaching material and preferably experience of working within a Virtual Learning Environment Competence in teaching and administrative IT skills (Word, Excel, PowerPoint, e-mail, etc.) A student-centred and client-focused approach A commitment to continuous professional development Strong record-keeping skills Flexibility and willingness to work under pressure to deadlines Enthusiasm and motivation to be a performance-driven team player. Innovation and creativity in developing and executing student enhancement activities. ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
Mar 17, 2026
Full time
Contract type: Variable Hours - fixed term 31/12/2026 Location: Leeds, Leeds International Study Centre Salary: up to £33.57 per hourLeeds International Study Centre and its programmes are provided by Study Group in collaboration with the University of Leeds and Leeds Beckett University. You will work with colleagues across the Centre to ensure the effective delivery of teaching programmes in line with our education strategy, broader scholarship and aims for an outstanding student experience. You will also contribute directly to student support and to the development and implementation of innovative teaching practices across the Centre. As a tutor, you will contribute to the design, development and production of teaching and learning materials and delivery across a range of modules or within a subject area. ABOUT THE ROLE Provide academic coordination for designated module(s) in the role of module coordinator Participate in regular meetings with teaching and support staff contributing to the effective overall management of the programmes and the student life cycle. Contribute to the design, delivery and development of modules offered by the centre. Contribute to the delivery and assessment of provision. Prepare module examinations and other forms of formative and summative assessment, mark and provide feedback to students. Update and maintain the Virtual Learning Environment (VLE) Work with the Student Experience Team and Registry and Operations Team in the delivery of induction, orientation and registration programmes. Liaise with the Progression, Welfare and Support team to support students in achieving their progression aim. Engage in scholarly activity to ensure the delivery of modules is current Implement quality assurance procedures at module level and contribute to the annual monitoring and review of the programme to achieve high standards Fully use centre systems to log and monitor student attendance Maintain accurate and up-to-date records of student engagement Complete sponsor reports and academic reports for students. Take up opportunities such as (for example) VLE development; Peer Observation activities. Undertake teaching, learning and assessment observations and associated staff development plans to assure standards within the subject area. Any other duties as required from time to time by the Head of Business and Centre Director Promote health, safety and wellbeing of students and colleagues. Hold personal accountability to avoid action that could threaten the health or safety of you, other employees, students or members of the public. ABOUT YOU A Bachelor's degree in a relevant subject area. A Masters qualification is desirable Candidates holding a PhD will be particularly welcomed. Experience of teaching in UK higher or further education and preferably a teaching qualification and experience of working with international students. Ability to develop and update teaching material and preferably experience of working within a Virtual Learning Environment Competence in teaching and administrative IT skills (Word, Excel, PowerPoint, e-mail, etc.) A student-centred and client-focused approach A commitment to continuous professional development Strong record-keeping skills Flexibility and willingness to work under pressure to deadlines Enthusiasm and motivation to be a performance-driven team player. Innovation and creativity in developing and executing student enhancement activities. ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
Introduction Saab in UK is growing rapidly, with over 500 colleagues across eight sites. We bring together Swedish heritage and British expertise to drive innovation in areas such as software engineering, underwater robotics, radars, AI, and armed forces training. Joining Saab in UK means contributing to the security and resilience of society while building a career with real scope for personal and professional growth. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. The Role: We are looking for a responsible production engineer for the assembly and testing of PCBs for remotely operated vehicle sub-systems. Ensure appropriate production processes, equipment, and facilities are in place to safely and consistently manufacture products to meet cost, time, and quality requirements. This role is based at our Fareham Campus site. Key Accountabilities and Responsibilities: Attend SQCDP meetings and support a hands problem solving approach with Area Team Leader and Quality Engineering to achieve OTD and right first time objectives. Standardise processes and procedures to ensure consistency, minimise variation, and improve cross-department collaboration. Assess and maintain adherence to safety and compliance standards (ESD, soldering irons, extraction) Own, document and train others on manufacturing process and standards. Write build instructions and transfer test specifications into operator instructions. Commission and programme machines such as Extra eye inspection, paste screening and pick and place (surface mount), board cleaning and reflow oven. Plan inhouse and subcontract maintenance. Load BOM's into MRP - Structure BOMs and Routings for inhouse and external manufacturing. Continuously improve production area capability for safety, compliance and efficiency - Create and update test equipment & fixture design, production data and value stream. Manage NPI transfer and change requests into production. Provide technical support for production, purchasing and production control. Skills & Experience: Senior PCB biased Production Engineer with experience in prototyping, testing and fault finding. Background in low-volume, one-off engineered products and systems. (Support and training is available for Working with Electrics, High Voltages, and Hydraulics). Strong knowledge of electrical equipment relating to products such as rack equipment, power supplies and electronics enclosures with integrated PCBs - Knowledgeable with IPC-A-610 Class 3. (familiarity of Labview, IPC/WHMA-A-620 Class 3 and PUWER beneficial). Minimum qualifications HNC/HND or Bachelor's degree in Electrical & Electronic Engineering, Electronic Products, Computer Engineering or relevant experience in Electronic Design, Industrial/Manufacturing Engineering or a related field. Hands-on production support experience in assembly, testing, and quality control. General Accountabilities and Responsibilities: Use initiative to develop effective solutions to day-to-day challenges. Maintain proficiency in relevant IT systems. Act ethically and with integrity at all times. Foster professional relationships and work cross-functionally to meet business objectives. Perform other duties as assigned by management. Maximise productivity through process improvements and enhanced quality control. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Mar 17, 2026
Full time
Introduction Saab in UK is growing rapidly, with over 500 colleagues across eight sites. We bring together Swedish heritage and British expertise to drive innovation in areas such as software engineering, underwater robotics, radars, AI, and armed forces training. Joining Saab in UK means contributing to the security and resilience of society while building a career with real scope for personal and professional growth. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. The Role: We are looking for a responsible production engineer for the assembly and testing of PCBs for remotely operated vehicle sub-systems. Ensure appropriate production processes, equipment, and facilities are in place to safely and consistently manufacture products to meet cost, time, and quality requirements. This role is based at our Fareham Campus site. Key Accountabilities and Responsibilities: Attend SQCDP meetings and support a hands problem solving approach with Area Team Leader and Quality Engineering to achieve OTD and right first time objectives. Standardise processes and procedures to ensure consistency, minimise variation, and improve cross-department collaboration. Assess and maintain adherence to safety and compliance standards (ESD, soldering irons, extraction) Own, document and train others on manufacturing process and standards. Write build instructions and transfer test specifications into operator instructions. Commission and programme machines such as Extra eye inspection, paste screening and pick and place (surface mount), board cleaning and reflow oven. Plan inhouse and subcontract maintenance. Load BOM's into MRP - Structure BOMs and Routings for inhouse and external manufacturing. Continuously improve production area capability for safety, compliance and efficiency - Create and update test equipment & fixture design, production data and value stream. Manage NPI transfer and change requests into production. Provide technical support for production, purchasing and production control. Skills & Experience: Senior PCB biased Production Engineer with experience in prototyping, testing and fault finding. Background in low-volume, one-off engineered products and systems. (Support and training is available for Working with Electrics, High Voltages, and Hydraulics). Strong knowledge of electrical equipment relating to products such as rack equipment, power supplies and electronics enclosures with integrated PCBs - Knowledgeable with IPC-A-610 Class 3. (familiarity of Labview, IPC/WHMA-A-620 Class 3 and PUWER beneficial). Minimum qualifications HNC/HND or Bachelor's degree in Electrical & Electronic Engineering, Electronic Products, Computer Engineering or relevant experience in Electronic Design, Industrial/Manufacturing Engineering or a related field. Hands-on production support experience in assembly, testing, and quality control. General Accountabilities and Responsibilities: Use initiative to develop effective solutions to day-to-day challenges. Maintain proficiency in relevant IT systems. Act ethically and with integrity at all times. Foster professional relationships and work cross-functionally to meet business objectives. Perform other duties as assigned by management. Maximise productivity through process improvements and enhanced quality control. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Project Engineer (Mechanical or Electrical) Bridgwater, Somerset Permanent Summary We are recruiting for experienced Project Engineers from either a Mechanical or Electrical background to join our team based in Bridgwater on the Agratas project. In this role you will support in delivery of our scope of works across the site and effectively monitor the safety performance, resource deployment and productivity of all activities within designated areas. This is a permanent staff position with NG Bailey and will be full time, site based in Bridgwater, in this role you will be supporting the delivery in the commercial office spaces of the site and the general support facilities so would suited to applicants with prior building services MEP office installation experience. Responsibilities Demonstrate appropriate Health and Safety leadership to ensure that the "Safety first and foremost" message is visible and alive throughout all activities relating to the project on which they are working. Participate and contribute to pre-commencement activities for allocated projects to maximise opportunities, efficiency and profitability in the delivery phase of the project. Ensure the design and installation meets internal and client specification and statutory requirements. Undertake detailed design of installations / schemes where appropriate. As required, provide accurate and timely information to project management for inclusion in both site progress and financial reporting templates. Review and evaluate the project works required by the specification and drawings. Modularise the installations and systems to ensure the customer's specific requirements are met and enhance profitability for the company. Develop an understanding of Building Regulations, BS Standards, CDM regulations and other legislation relevant to building services. Ensure that the Company liabilities and risks on the project are minimised, fully adhering to the Delegated Authorities Matrix and Project Log requirements. If appropriate, manage a small team on the project to maximise the potential of the team whilst ensuring team objectives are met. Maintain positive relationships with the project customer through efficient delivery of projects with a view to optimising future opportunities and profitability. Monitor and ensure that the work of the appointed specialist sub-contractors is being carried out to specification and programme. Undertake detailed design of installations/schemes within the remit of the jobholder's specialist skill area. Requirements Previous relevant experience in full life cycle of projects from pre-construction through to delivery and handover Relevant Mechanical or Electrical engineering Qualifications Experience overseeing and supporting delivery of high value building services projects Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 17, 2026
Full time
Project Engineer (Mechanical or Electrical) Bridgwater, Somerset Permanent Summary We are recruiting for experienced Project Engineers from either a Mechanical or Electrical background to join our team based in Bridgwater on the Agratas project. In this role you will support in delivery of our scope of works across the site and effectively monitor the safety performance, resource deployment and productivity of all activities within designated areas. This is a permanent staff position with NG Bailey and will be full time, site based in Bridgwater, in this role you will be supporting the delivery in the commercial office spaces of the site and the general support facilities so would suited to applicants with prior building services MEP office installation experience. Responsibilities Demonstrate appropriate Health and Safety leadership to ensure that the "Safety first and foremost" message is visible and alive throughout all activities relating to the project on which they are working. Participate and contribute to pre-commencement activities for allocated projects to maximise opportunities, efficiency and profitability in the delivery phase of the project. Ensure the design and installation meets internal and client specification and statutory requirements. Undertake detailed design of installations / schemes where appropriate. As required, provide accurate and timely information to project management for inclusion in both site progress and financial reporting templates. Review and evaluate the project works required by the specification and drawings. Modularise the installations and systems to ensure the customer's specific requirements are met and enhance profitability for the company. Develop an understanding of Building Regulations, BS Standards, CDM regulations and other legislation relevant to building services. Ensure that the Company liabilities and risks on the project are minimised, fully adhering to the Delegated Authorities Matrix and Project Log requirements. If appropriate, manage a small team on the project to maximise the potential of the team whilst ensuring team objectives are met. Maintain positive relationships with the project customer through efficient delivery of projects with a view to optimising future opportunities and profitability. Monitor and ensure that the work of the appointed specialist sub-contractors is being carried out to specification and programme. Undertake detailed design of installations/schemes within the remit of the jobholder's specialist skill area. Requirements Previous relevant experience in full life cycle of projects from pre-construction through to delivery and handover Relevant Mechanical or Electrical engineering Qualifications Experience overseeing and supporting delivery of high value building services projects Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Job Summary What It's Like to Work Here At IWM, we're driven by a shared purpose: helping people understand conflict and how it shapes the world we live in. Our collections- physical, digital and multimedia- are central to that mission. As part of Collections Care, you'll join a team of highly skilled specialists who are committed to innovation, collaboration and high quality service delivery. Visual Resources sits at the heart of this work. Whether capturing new photography for displays and publications, digitising fragile and unique collection items, or producing film and imagery for public events, your team plays a key role in ensuring IWM's stories reach global audiences in ways that are accurate, engaging and enduring. If you thrive in a dynamic environment, enjoy leading experts, and want to shape the future of digital access and preservation at one of the world's leading museums of conflict, you will feel at home here. Why This Role Matters The Head of Visual Resources leads one of IWM's most impactful, customer facing departments. Your work directly supports museum wide: Public programming Commercial and marketing activity Collections access and preservation Learning and engagement Digital futures and long term sustainability You will shape and deliver the Digital Futures Strategy, manage complex multiyear programmes, and guide the museum's approach to digital asset standards, collections digitisation and multimedia production. Your leadership will help ensure that IWM's collections, from photographs and film to time based media, remain accessible and preserved for generations to come. What You'll Be Doing In this role, you'll provide strategic leadership across Visual Resources and ensure high quality delivery of multimedia, digitisation and imaging services across the museum. You'll lead the development and implementation of the Digital Futures Strategy, guide complex multiyear programmes, and advise senior colleagues on decisions that impact digital access and preservation. You'll oversee budgets, manage procurement and external suppliers, and ensure that work is delivered efficiently, safely and in line with IWM standards. Working closely with specialist managers and team leaders, you'll build capability within the department, support professional development, and maintain the equipment and systems needed for high quality production. Day to day, you'll be responsible for delivering museum wide services including marketing and event photography, collections photography, digitisation of still and time based media, and the creation of facsimiles where required. You'll also produce reports, KPIs and business cases, and help embed a culture of continuous improvement across the team What We're Looking For We'd love to hear from you if you have: A degree in a relevant discipline. Experience managing cost, time and quality for a specialist, customer facing team, including contracts, fee paid staff and external partners (budgets typically around £250k). Experience managing and motivating a specialist team. Experience delivering best practice in digitisation or related access/preservation programmes. A Project or Programme Management qualification with evidence of practical use. Excellent written and verbal communication skills, with the ability to explain complex issues to senior stakeholders. Strong analytical and creative problem solving skills. Demonstrable leadership skills, including strategic planning and managing managers. Experience using Collections Management Systems (e.g., Axiell) and integrated DAMS. How You'll Work You'll work closely with colleagues across Collections Care, Curatorial, Digital, Public Engagement and Commercial teams. You'll influence the museum's strategic direction on digital access, preservation and multimedia standards, and ensure your team provides a consistent, responsive, high quality service across all IWM sites. What Success Looks Like In your first 6-12 months, success will look like: A clear, confident leadership presence across departments. Delivery of key milestones in the Digital Futures Strategy. Strong working relationships with senior leaders, specialists and external partners. Improved efficiency, consistency and quality across digitisation and imaging workflows. A motivated and supported Visual Resources team delivering excellent service. Application closing date: March 23rd 2026, 9:00 AM. Interview Details: Interviews for this post are planned for the week commencing 30/3/26 and 6/4/26. Benefits: The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you'll get 30 days Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life's milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me) Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions. In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives. Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program. Cycle 2 Work & Cycle Hire: Promote well-being and environmental consciousness by cycling to work. Eye Tests: Money back up to £80 for an eye test and a new pair of glasses. Employee Assistance Programme: Access confidential support for personal or work-related challenges. Benenden Healthcare & Dental Insurance: Prioritise your health with access to quality healthcare services (subject to terms and conditions). Civil Service Sports Club Membership: Opportunity to join and enjoy additional discounts and perks as part of a vibrant community. Staff Events and Networks: Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences. and more! Ready to embark on this exciting journey with us? Apply now and become part of IWM! Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to: A basic check, which shows unspent convictions and conditional cautions. Equal Opportunities and Flexible Working IWM is committed to a policy of Equal Opportunities. We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone. Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public. At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.
Mar 17, 2026
Full time
Job Summary What It's Like to Work Here At IWM, we're driven by a shared purpose: helping people understand conflict and how it shapes the world we live in. Our collections- physical, digital and multimedia- are central to that mission. As part of Collections Care, you'll join a team of highly skilled specialists who are committed to innovation, collaboration and high quality service delivery. Visual Resources sits at the heart of this work. Whether capturing new photography for displays and publications, digitising fragile and unique collection items, or producing film and imagery for public events, your team plays a key role in ensuring IWM's stories reach global audiences in ways that are accurate, engaging and enduring. If you thrive in a dynamic environment, enjoy leading experts, and want to shape the future of digital access and preservation at one of the world's leading museums of conflict, you will feel at home here. Why This Role Matters The Head of Visual Resources leads one of IWM's most impactful, customer facing departments. Your work directly supports museum wide: Public programming Commercial and marketing activity Collections access and preservation Learning and engagement Digital futures and long term sustainability You will shape and deliver the Digital Futures Strategy, manage complex multiyear programmes, and guide the museum's approach to digital asset standards, collections digitisation and multimedia production. Your leadership will help ensure that IWM's collections, from photographs and film to time based media, remain accessible and preserved for generations to come. What You'll Be Doing In this role, you'll provide strategic leadership across Visual Resources and ensure high quality delivery of multimedia, digitisation and imaging services across the museum. You'll lead the development and implementation of the Digital Futures Strategy, guide complex multiyear programmes, and advise senior colleagues on decisions that impact digital access and preservation. You'll oversee budgets, manage procurement and external suppliers, and ensure that work is delivered efficiently, safely and in line with IWM standards. Working closely with specialist managers and team leaders, you'll build capability within the department, support professional development, and maintain the equipment and systems needed for high quality production. Day to day, you'll be responsible for delivering museum wide services including marketing and event photography, collections photography, digitisation of still and time based media, and the creation of facsimiles where required. You'll also produce reports, KPIs and business cases, and help embed a culture of continuous improvement across the team What We're Looking For We'd love to hear from you if you have: A degree in a relevant discipline. Experience managing cost, time and quality for a specialist, customer facing team, including contracts, fee paid staff and external partners (budgets typically around £250k). Experience managing and motivating a specialist team. Experience delivering best practice in digitisation or related access/preservation programmes. A Project or Programme Management qualification with evidence of practical use. Excellent written and verbal communication skills, with the ability to explain complex issues to senior stakeholders. Strong analytical and creative problem solving skills. Demonstrable leadership skills, including strategic planning and managing managers. Experience using Collections Management Systems (e.g., Axiell) and integrated DAMS. How You'll Work You'll work closely with colleagues across Collections Care, Curatorial, Digital, Public Engagement and Commercial teams. You'll influence the museum's strategic direction on digital access, preservation and multimedia standards, and ensure your team provides a consistent, responsive, high quality service across all IWM sites. What Success Looks Like In your first 6-12 months, success will look like: A clear, confident leadership presence across departments. Delivery of key milestones in the Digital Futures Strategy. Strong working relationships with senior leaders, specialists and external partners. Improved efficiency, consistency and quality across digitisation and imaging workflows. A motivated and supported Visual Resources team delivering excellent service. Application closing date: March 23rd 2026, 9:00 AM. Interview Details: Interviews for this post are planned for the week commencing 30/3/26 and 6/4/26. Benefits: The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you'll get 30 days Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life's milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me) Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions. In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives. Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program. Cycle 2 Work & Cycle Hire: Promote well-being and environmental consciousness by cycling to work. Eye Tests: Money back up to £80 for an eye test and a new pair of glasses. Employee Assistance Programme: Access confidential support for personal or work-related challenges. Benenden Healthcare & Dental Insurance: Prioritise your health with access to quality healthcare services (subject to terms and conditions). Civil Service Sports Club Membership: Opportunity to join and enjoy additional discounts and perks as part of a vibrant community. Staff Events and Networks: Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences. and more! Ready to embark on this exciting journey with us? Apply now and become part of IWM! Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to: A basic check, which shows unspent convictions and conditional cautions. Equal Opportunities and Flexible Working IWM is committed to a policy of Equal Opportunities. We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone. Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public. At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.
My client is a well-established professional services firm with a strong UK presence. They are looking to appoint a Midweight Artworker to join their in-house Marketing team, based in London with hybrid working. This role sits within a collaborative, forward-thinking marketing function and offers the opportunity to play a key role in delivering and evolving a refreshed brand identity. The successful candidate will act as a guardian of visual consistency, producing high-quality, brand-led artwork across print and digital channels. Key Responsibilities: • Create and adapt artwork across print and digital using Adobe Creative Suite (InDesign, Illustrator, Photoshop) • Ensure all materials are accurate, on-brand and delivered to deadline • Act as a brand guardian, maintaining consistency across all outputs • Produce video content including talking-head videos, animations and motion graphics • Prepare files for print and digital production (bleeds, colour profiles, accessibility, etc.) • Support and maintain creative systems such as asset libraries and job tracking tools • Develop PowerPoint and Word templates, pitchbooks and internal materials • Collaborate with stakeholders across the business to deliver clean, professional outputs Requirements: • Previous B2B design experience, ideally within a corporate or professional services environment • Strong portfolio demonstrating brand consistency, precision and technical skill • Advanced knowledge of Adobe Creative Suite • Solid understanding of layout, typography, colour and grid systems • Highly organised with strong attention to detail and file management • Comfortable managing multiple deadlines in a busy environment • Confident communicator, able to work with both creative and non-creative stakeholders This is an excellent opportunity for a technically strong artworker to develop within a respected firm that values quality, collaboration and continuous improvement. Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Mar 17, 2026
Full time
My client is a well-established professional services firm with a strong UK presence. They are looking to appoint a Midweight Artworker to join their in-house Marketing team, based in London with hybrid working. This role sits within a collaborative, forward-thinking marketing function and offers the opportunity to play a key role in delivering and evolving a refreshed brand identity. The successful candidate will act as a guardian of visual consistency, producing high-quality, brand-led artwork across print and digital channels. Key Responsibilities: • Create and adapt artwork across print and digital using Adobe Creative Suite (InDesign, Illustrator, Photoshop) • Ensure all materials are accurate, on-brand and delivered to deadline • Act as a brand guardian, maintaining consistency across all outputs • Produce video content including talking-head videos, animations and motion graphics • Prepare files for print and digital production (bleeds, colour profiles, accessibility, etc.) • Support and maintain creative systems such as asset libraries and job tracking tools • Develop PowerPoint and Word templates, pitchbooks and internal materials • Collaborate with stakeholders across the business to deliver clean, professional outputs Requirements: • Previous B2B design experience, ideally within a corporate or professional services environment • Strong portfolio demonstrating brand consistency, precision and technical skill • Advanced knowledge of Adobe Creative Suite • Solid understanding of layout, typography, colour and grid systems • Highly organised with strong attention to detail and file management • Comfortable managing multiple deadlines in a busy environment • Confident communicator, able to work with both creative and non-creative stakeholders This is an excellent opportunity for a technically strong artworker to develop within a respected firm that values quality, collaboration and continuous improvement. Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Country Manager - UK The Role We are hiring a Country Manager to own the UK business end to end. This role is accountable for scaling delivery across the NHS and ensuring every trust receives an exceptional, repeatable experience as Lyrebird grows. This is a senior, hands on role for an experienced NHS operator who has built and scaled healthcare delivery and wants real ownership, not a narrow functional remit. Lyrebird has established traction across the NHS and strong commercial momentum in the UK. As adoption grows, we are investing ahead of scale to ensure delivery quality, customer experience, and operational discipline keep pace with demand. The Country Manager will build the operating system for the UK business. This includes how we run pilots, roll out at scale, manage customer relationships, and hold ourselves and our customers to high standards. The goal is simple: every trust we work with becomes a long term partner and reference customer. About Us Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time consuming tasks. Thousands of clinicians across multiple disciplines use Lyrebird every day. Clinicians trust us to deliver a fast, reliable, and secure experience in high stakes clinical environments. We take that responsibility seriously and build our company around earning and maintaining that trust. If you are excited by the challenge of owning and scaling a mission critical NHS business, we would love to hear from you. What you'll do Own the UK business with accountability for operational performance and delivery outcomes Build the systems, processes, and team required to scale across the NHS Ensure every NHS trust receives a best in class customer experience Run pilots and rollouts that convert reliably and set Lyrebird up for long term success Lead customer delivery including implementation, training, go live, and ongoing relationships Establish strong governance, cadence, and accountability with senior NHS stakeholders Partner with commercial leadership to support sustainable growth Hire and lead the UK customer, implementation, and operations teams What you'll bring Deep NHS or UK healthcare experience Experience running a region, country, or large scale customer or operations function A track record of scaling delivery and customer experience in complex environments Strong judgment, high ownership, and comfort operating with ambiguity Experience in a scaling technology or healthcare business This is a senior leadership role. You will have operated at exec or near exec level, owned outcomes end to end, and led other senior leaders. At Lyrebird, you don't just write code - we help shape the future of the human experience. If you want to pioneer, to create, and to see your work touch lives directly, we'd love to hear from you. We're building a team that reflects the diversity of the people who'll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you're from an underrepresented background in tech, we especially encourage you to apply - even if you don't meet every single requirement.
Mar 17, 2026
Full time
Country Manager - UK The Role We are hiring a Country Manager to own the UK business end to end. This role is accountable for scaling delivery across the NHS and ensuring every trust receives an exceptional, repeatable experience as Lyrebird grows. This is a senior, hands on role for an experienced NHS operator who has built and scaled healthcare delivery and wants real ownership, not a narrow functional remit. Lyrebird has established traction across the NHS and strong commercial momentum in the UK. As adoption grows, we are investing ahead of scale to ensure delivery quality, customer experience, and operational discipline keep pace with demand. The Country Manager will build the operating system for the UK business. This includes how we run pilots, roll out at scale, manage customer relationships, and hold ourselves and our customers to high standards. The goal is simple: every trust we work with becomes a long term partner and reference customer. About Us Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time consuming tasks. Thousands of clinicians across multiple disciplines use Lyrebird every day. Clinicians trust us to deliver a fast, reliable, and secure experience in high stakes clinical environments. We take that responsibility seriously and build our company around earning and maintaining that trust. If you are excited by the challenge of owning and scaling a mission critical NHS business, we would love to hear from you. What you'll do Own the UK business with accountability for operational performance and delivery outcomes Build the systems, processes, and team required to scale across the NHS Ensure every NHS trust receives a best in class customer experience Run pilots and rollouts that convert reliably and set Lyrebird up for long term success Lead customer delivery including implementation, training, go live, and ongoing relationships Establish strong governance, cadence, and accountability with senior NHS stakeholders Partner with commercial leadership to support sustainable growth Hire and lead the UK customer, implementation, and operations teams What you'll bring Deep NHS or UK healthcare experience Experience running a region, country, or large scale customer or operations function A track record of scaling delivery and customer experience in complex environments Strong judgment, high ownership, and comfort operating with ambiguity Experience in a scaling technology or healthcare business This is a senior leadership role. You will have operated at exec or near exec level, owned outcomes end to end, and led other senior leaders. At Lyrebird, you don't just write code - we help shape the future of the human experience. If you want to pioneer, to create, and to see your work touch lives directly, we'd love to hear from you. We're building a team that reflects the diversity of the people who'll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you're from an underrepresented background in tech, we especially encourage you to apply - even if you don't meet every single requirement.
International Institute for Environment and Development (IIED)
About Us IIED is an international policy and research organisation working to build a fairer, more sustainable world, in partnership with others across the globe. We stand up: challenging the systems and structures that perpetuate economic, social and environmental injustice acknowledging our own role in this. We speak out: calling out the big blockers that prevent progress for communities and working to amplify voices, redistribute power and strengthen rights. We innovate: developing, co-producing and supporting evidence-based ideas to drive progress towards a thriving world for all. We collaborate: building connections at local, national and international levels, to support diverse partners to tackle the climate, nature and inequality crises so that people and the planet can thrive. Come and be part of this exciting journey with us. We are now looking for a Head of Fundraising & Business Development to join us on a full-time, permanent basis, working 35 hours per week. The Benefits - Salary of £64,814 - £80,654 per annum - 25 days' annual leave per year, plus bank holidays and additional leave over Christmas - 7.5% employer pension contributions - Enhanced maternity, paternity, and adoption pay - Cycle-to-work scheme - Employee protection scheme (life, critical illness, income protection) This is a pivotal opportunity for a proven fundraising leader with significant experience in international NGOs or charities and a strong track record of securing income across multiple streams to join our global organisation. You will have the chance to utilise your fundraising expertise and leadership skills to close funding gaps and unlock new opportunities, making a lasting difference to our organisational sustainability and our international impact. What s more, this role offers both strategic influence and meaningful flexibility, allowing you to lead, develop others and grow long-term funding success, helping us to build a fairer, more sustainable world. So, if you re ready to lead ambitious fundraising that powers global change, read on and apply today. The Role As our Head of Fundraising & Business Development, you will lead efforts to secure and diversify funding, building a sustainable resource base to support our global mission. Leading the Fundraising and Business Development Team, you will drive the implementation of our resource mobilisation strategy, focusing on increasing non-ODA income and expanding flexible and programmatic funding. Working closely with colleagues across fundraising, finance, research and impact teams, you will help close funding gaps by developing strong donor relationships, negotiating funding agreements and shaping compelling funding propositions. Alongside collaborating with the Director of Fundraising and Communications and supporting engagement with the Board of Trustees, you will manage systems, data and internal processes that strengthen fundraising performance and ensure effective delivery. Additionally, you will: - Gather and share intelligence on trends within the funding landscape - Generate new fundraising ideas and opportunities with existing and new funders - Support teams to develop fundraising plans, donor scoping and funding bids - Analyse data to inform fundraising strategies and income generation - Design and manage internal fundraising support processes and systems - Oversee the team budget and support staff development and wellbeing About You To be considered as our Head of Fundraising & Business Development, you will need: - Significant experience leading fundraising functions in an international NGO or charity - A proven, impressive track record in fundraising - Experience in partnership and consortium development - Management experience with the ability to co-ordinate, support, motivate, energise and develop diverse teams - The ability to design and deliver income-generation strategies across multiple streams - A strong understanding of the evolving landscape of finance and resource mobilisation for sustainable development - A strong understanding of policy and research related to sustainable development at an international level, particularly related to Africa, Asia and/or Latin America - Strong influencing, negotiating, stakeholder engagement and diplomacy skills - A degree in a relevant discipline or equivalent work experience - The willingness and ability to travel internationally This role requires a Basic DBS check. IIED is a hybrid working organisation, and you are likely to be working from home most of the time. As such, you will need a suitable place to work and a reliable, fast internet connection. The closing date for this role is 5th April 2026. Other organisations may call this role Head of Fundraising, Head of Income Generation, Head of Partnerships and Fundraising, Head of Strategic Partnerships, Business Development Director, Head of Philanthropy and Partnerships, or Head of Grants and Partnerships. IIED is a Global organisation that serves the Global Majority. We are committed to equity of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in IIED s workforce, including members of minority groups and those with lived experience of the work we do. Even if you don't satisfy all the criteria, we still encourage you to apply, as we will offer training and development to upskill the right candidate for the role.
Mar 17, 2026
Full time
About Us IIED is an international policy and research organisation working to build a fairer, more sustainable world, in partnership with others across the globe. We stand up: challenging the systems and structures that perpetuate economic, social and environmental injustice acknowledging our own role in this. We speak out: calling out the big blockers that prevent progress for communities and working to amplify voices, redistribute power and strengthen rights. We innovate: developing, co-producing and supporting evidence-based ideas to drive progress towards a thriving world for all. We collaborate: building connections at local, national and international levels, to support diverse partners to tackle the climate, nature and inequality crises so that people and the planet can thrive. Come and be part of this exciting journey with us. We are now looking for a Head of Fundraising & Business Development to join us on a full-time, permanent basis, working 35 hours per week. The Benefits - Salary of £64,814 - £80,654 per annum - 25 days' annual leave per year, plus bank holidays and additional leave over Christmas - 7.5% employer pension contributions - Enhanced maternity, paternity, and adoption pay - Cycle-to-work scheme - Employee protection scheme (life, critical illness, income protection) This is a pivotal opportunity for a proven fundraising leader with significant experience in international NGOs or charities and a strong track record of securing income across multiple streams to join our global organisation. You will have the chance to utilise your fundraising expertise and leadership skills to close funding gaps and unlock new opportunities, making a lasting difference to our organisational sustainability and our international impact. What s more, this role offers both strategic influence and meaningful flexibility, allowing you to lead, develop others and grow long-term funding success, helping us to build a fairer, more sustainable world. So, if you re ready to lead ambitious fundraising that powers global change, read on and apply today. The Role As our Head of Fundraising & Business Development, you will lead efforts to secure and diversify funding, building a sustainable resource base to support our global mission. Leading the Fundraising and Business Development Team, you will drive the implementation of our resource mobilisation strategy, focusing on increasing non-ODA income and expanding flexible and programmatic funding. Working closely with colleagues across fundraising, finance, research and impact teams, you will help close funding gaps by developing strong donor relationships, negotiating funding agreements and shaping compelling funding propositions. Alongside collaborating with the Director of Fundraising and Communications and supporting engagement with the Board of Trustees, you will manage systems, data and internal processes that strengthen fundraising performance and ensure effective delivery. Additionally, you will: - Gather and share intelligence on trends within the funding landscape - Generate new fundraising ideas and opportunities with existing and new funders - Support teams to develop fundraising plans, donor scoping and funding bids - Analyse data to inform fundraising strategies and income generation - Design and manage internal fundraising support processes and systems - Oversee the team budget and support staff development and wellbeing About You To be considered as our Head of Fundraising & Business Development, you will need: - Significant experience leading fundraising functions in an international NGO or charity - A proven, impressive track record in fundraising - Experience in partnership and consortium development - Management experience with the ability to co-ordinate, support, motivate, energise and develop diverse teams - The ability to design and deliver income-generation strategies across multiple streams - A strong understanding of the evolving landscape of finance and resource mobilisation for sustainable development - A strong understanding of policy and research related to sustainable development at an international level, particularly related to Africa, Asia and/or Latin America - Strong influencing, negotiating, stakeholder engagement and diplomacy skills - A degree in a relevant discipline or equivalent work experience - The willingness and ability to travel internationally This role requires a Basic DBS check. IIED is a hybrid working organisation, and you are likely to be working from home most of the time. As such, you will need a suitable place to work and a reliable, fast internet connection. The closing date for this role is 5th April 2026. Other organisations may call this role Head of Fundraising, Head of Income Generation, Head of Partnerships and Fundraising, Head of Strategic Partnerships, Business Development Director, Head of Philanthropy and Partnerships, or Head of Grants and Partnerships. IIED is a Global organisation that serves the Global Majority. We are committed to equity of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in IIED s workforce, including members of minority groups and those with lived experience of the work we do. Even if you don't satisfy all the criteria, we still encourage you to apply, as we will offer training and development to upskill the right candidate for the role.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Your new company You'll be joining a forward-thinking organisation embarking on an exciting people development journey. With the launch of a brand new Talent Academy, this business is investing heavily in learning, growth, and capability-building across the business. This newly created role sits at the heart of that strategy, giving you the opportunity to influence, shape, and establish how Learning & Development will drive business performance for years to come.You'll work closely with a supportive Head of People, enthusiastic managers, and leaders who are passionate about raising capability, improving performance, and nurturing future talent. Your new role As the Learning Lead, you will play a key role in building engaging, practical and impactful learning experiences across the organisation. Your responsibilities will include: Leadership Development Programme Coordination Coordinating the delivery of our new Leadership Development Programme for all people managers. Sessions will be delivered virtually via teams; your role will focus on scheduling, communication, engagement, and ensuring smooth programme rollout-no direct facilitation required at this stage. Designing a New Sales Induction Programme Partnering with our brilliant sales managers to create a structured induction pathway for sales staff. This will cover communication and sales techniques, systems training, and a customer-centric mindset. You'll take the lead in shaping an induction programme the whole organisation can be proud of. Exploring Digital Learning Solutions Leading the exploration of cost-effective digital learning platforms and tools (within a modest budget). Supporting the setup, administration and ongoing improvement of these platforms to modernise how we deliver learning. Plus Helping shape the Talent Academy from the ground up. Providing insight, ideas and creativity to build a high-impact L&D offering that evolves as the business grows. This is a hand-on, varied and highly rewarding role for someone who loves building L&D from the ground up and wants to make a visible difference. What you'll need to succeed Experience in Learning & Development, with strong design and planning capability. Confidence working with stakeholders at all levels, particularly managers and team leaders. Knowledge of blended learning methods and digital learning tools. Strong organisational skills, with the ability to plan, coordinate and deliver multiple projects. A proactive, solutions-focused mindset and genuine passion for building learning that improves performance. Experience within sales, commercial, or customer-focused environments. Experience building induction programmes or leadership development content. What you'll get in return The chance to step into a newly created role and truly shape it as your own. The opportunity to build and influence the design of a brand new Talent Academy. Annual salary of £38,000 4 Days on site, Fridays from home with an early finish. A supportive, person-focused environment where your ideas will be heard and valued. Visibility, impact, and the ability to contribute meaningfully to business performance through learning. The satisfaction of building learning programmes that will support hundreds of employees now and in the future. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 17, 2026
Full time
Your new company You'll be joining a forward-thinking organisation embarking on an exciting people development journey. With the launch of a brand new Talent Academy, this business is investing heavily in learning, growth, and capability-building across the business. This newly created role sits at the heart of that strategy, giving you the opportunity to influence, shape, and establish how Learning & Development will drive business performance for years to come.You'll work closely with a supportive Head of People, enthusiastic managers, and leaders who are passionate about raising capability, improving performance, and nurturing future talent. Your new role As the Learning Lead, you will play a key role in building engaging, practical and impactful learning experiences across the organisation. Your responsibilities will include: Leadership Development Programme Coordination Coordinating the delivery of our new Leadership Development Programme for all people managers. Sessions will be delivered virtually via teams; your role will focus on scheduling, communication, engagement, and ensuring smooth programme rollout-no direct facilitation required at this stage. Designing a New Sales Induction Programme Partnering with our brilliant sales managers to create a structured induction pathway for sales staff. This will cover communication and sales techniques, systems training, and a customer-centric mindset. You'll take the lead in shaping an induction programme the whole organisation can be proud of. Exploring Digital Learning Solutions Leading the exploration of cost-effective digital learning platforms and tools (within a modest budget). Supporting the setup, administration and ongoing improvement of these platforms to modernise how we deliver learning. Plus Helping shape the Talent Academy from the ground up. Providing insight, ideas and creativity to build a high-impact L&D offering that evolves as the business grows. This is a hand-on, varied and highly rewarding role for someone who loves building L&D from the ground up and wants to make a visible difference. What you'll need to succeed Experience in Learning & Development, with strong design and planning capability. Confidence working with stakeholders at all levels, particularly managers and team leaders. Knowledge of blended learning methods and digital learning tools. Strong organisational skills, with the ability to plan, coordinate and deliver multiple projects. A proactive, solutions-focused mindset and genuine passion for building learning that improves performance. Experience within sales, commercial, or customer-focused environments. Experience building induction programmes or leadership development content. What you'll get in return The chance to step into a newly created role and truly shape it as your own. The opportunity to build and influence the design of a brand new Talent Academy. Annual salary of £38,000 4 Days on site, Fridays from home with an early finish. A supportive, person-focused environment where your ideas will be heard and valued. Visibility, impact, and the ability to contribute meaningfully to business performance through learning. The satisfaction of building learning programmes that will support hundreds of employees now and in the future. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Rental Service Manager Location: South West Depot Hours: 37.5 hours/week, Mon-Fri Salary: £65,000 DOE Contract: Full-Time, Permanent Reports to: Head of Technical We're looking for a hands-on Rental Service Manager to lead our maintenance and breakdown operations across the fleet. You'll ensure reliability, safety, and compliance, while managing Service Controllers, Engineers, and Technicians to deliver top-notch service across all depots. Main duties Plan, manage, and deliver preventative maintenance and emergency response Oversee service standards, procedures, and RAMS compliance Lead, coach, and develop the service team Monitor KPIs: uptime, response times, first-time fixes Act as escalation point for high-impact service issues Drive efficiency and continuous improvement Skills and experience Experience as a Service Manager or senior service leader in equipment hire, plant hire, or heavy machinery Strong technical knowledge of diesel engines and electrical systems Proven ability to lead field-based teams Excellent communication and customer skills Experience managing maintenance programmes and emergency breakdowns Benefits Bonus scheme Training and career development Holiday buy & sell scheme Company pension Private medical scheme (max £100 excess) Life assurance & healthcare support 23 days holiday bank holidays (up to 28 with service) DBS checks and references required. Must be eligible to work in the UK. If you are interested please click APPLY .
Mar 17, 2026
Full time
Rental Service Manager Location: South West Depot Hours: 37.5 hours/week, Mon-Fri Salary: £65,000 DOE Contract: Full-Time, Permanent Reports to: Head of Technical We're looking for a hands-on Rental Service Manager to lead our maintenance and breakdown operations across the fleet. You'll ensure reliability, safety, and compliance, while managing Service Controllers, Engineers, and Technicians to deliver top-notch service across all depots. Main duties Plan, manage, and deliver preventative maintenance and emergency response Oversee service standards, procedures, and RAMS compliance Lead, coach, and develop the service team Monitor KPIs: uptime, response times, first-time fixes Act as escalation point for high-impact service issues Drive efficiency and continuous improvement Skills and experience Experience as a Service Manager or senior service leader in equipment hire, plant hire, or heavy machinery Strong technical knowledge of diesel engines and electrical systems Proven ability to lead field-based teams Excellent communication and customer skills Experience managing maintenance programmes and emergency breakdowns Benefits Bonus scheme Training and career development Holiday buy & sell scheme Company pension Private medical scheme (max £100 excess) Life assurance & healthcare support 23 days holiday bank holidays (up to 28 with service) DBS checks and references required. Must be eligible to work in the UK. If you are interested please click APPLY .
