Dow Jones & Company, Inc.
About the Role As a Sales Specialist, you will play a pivotal role in expanding Dow Jones' footprint across the Europe region by driving adoption of our geopolitical, security and macroeconomic analysis. This role is designed for a seasoned sales professional with a strong track record in enterprise solution selling, deep understanding of the security and geopolitical risk, and the ability to influence senior business and technical stakeholders. You'll partner closely with Sales Generalists, Product, Engineering, and Marketing teams to craft strategic solution narratives that resonate with enterprise clients. Your consultative approach, commercial acumen, and ability to translate complex technology into meaningful business impact will be key to your success. About the Team Our Global Risk Insights business provides geopolitical, security, macroeconomic and regulatory insights to a wide range of customers including financial institutions, corporations, universities, government agencies, executives and business professionals. We help organizations navigate an increasingly complex world and manage risk to their business and staff. This role will be driving sales for Global Risks Insights on Oxford Analytica and Dragonfly platforms as well as bespoke advisory projects. You Will Own and drive complex, high-value sales cycles for Global Risk Insights solutions across the European region. This includes but is not limited to our flagship subscription services Security Intelligence and Analysis Service (SIAS), the Oxford Analytica Daily Brief and our advisory services. Create a sales strategy to maximise revenue growth and market expansion within your geographical territory and specialization. Build and maintain trusted relationships with senior stakeholders (e.g., CSO, Head of Intelligence, Head of Public Affairs etc), positioning Dow Jones GRI as a long term strategic partner. Lead advisory discussions with the internal Advisory teams and external client stakeholders to shape integrated use cases that align to customer priorities. Exceed on the position's sales target and role based KPIs - the role's primary focus will be on generating and closing new opportunities across your geographical territory. Drive strategic pursuit planning and pipeline development in collaboration with Sales Generalists, unlocking net new opportunities and expanding existing relationships. Contribute to or lead the writing of any proposal, statement of work or technical document relating to the products. Analyze market trends, customer needs, and competitive dynamics to identify whitespace opportunities and differentiate Dow Jones' offerings. Participate in, lead or coach the negotiation of terms, conditions, or prices leading to the closure of the contract. Contribute to thought leadership and client education through events, briefings, and strategic workshops. Collaborate with Product and Engineering teams to influence roadmap based on customer feedback and emerging market needs. Maintain accurate sales reporting, pipeline forecasts, and opportunity tracking in our global CRM system. Other activities, tactics and behaviours as directed by management. You Have Demonstrable experience of quota carrying in enterprise sales or business development, with a focus on the geopolitical/security/macroeconomic/data or analysis space. Proven success in selling to large enterprises and managing complex deal cycles with multiple stakeholders across business and technology functions. Demonstrated ability to navigate strategic accounts, identify key decision makers, and build influence at the executive level. Strong commercial acumen with consultative selling skills and familiarity with methodologies such as Challenger, MEDDPICC, or SPIN. A collaborative mindset with experience working across matrixed teams including marketing, product, and customer success. Excellent communication, presentation, and storytelling skills tailored to both business and technical audiences. Regional experience and cultural fluency across relevant markets. Business level proficiency in local language is a plus; English fluency is required. Additional languages are preferable. Experience in field sales and willingness to travel across the region (approximately 30 %>. Our Benefits Comprehensive Insurance & Retirement plans Paid Time Off and Leaves Education Benefits Family Care Benefits Career Growth Programs Access to Dow Jones Products Employee Referral Program Employee Well being Support & Fitness Programs Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
About the Role As a Sales Specialist, you will play a pivotal role in expanding Dow Jones' footprint across the Europe region by driving adoption of our geopolitical, security and macroeconomic analysis. This role is designed for a seasoned sales professional with a strong track record in enterprise solution selling, deep understanding of the security and geopolitical risk, and the ability to influence senior business and technical stakeholders. You'll partner closely with Sales Generalists, Product, Engineering, and Marketing teams to craft strategic solution narratives that resonate with enterprise clients. Your consultative approach, commercial acumen, and ability to translate complex technology into meaningful business impact will be key to your success. About the Team Our Global Risk Insights business provides geopolitical, security, macroeconomic and regulatory insights to a wide range of customers including financial institutions, corporations, universities, government agencies, executives and business professionals. We help organizations navigate an increasingly complex world and manage risk to their business and staff. This role will be driving sales for Global Risks Insights on Oxford Analytica and Dragonfly platforms as well as bespoke advisory projects. You Will Own and drive complex, high-value sales cycles for Global Risk Insights solutions across the European region. This includes but is not limited to our flagship subscription services Security Intelligence and Analysis Service (SIAS), the Oxford Analytica Daily Brief and our advisory services. Create a sales strategy to maximise revenue growth and market expansion within your geographical territory and specialization. Build and maintain trusted relationships with senior stakeholders (e.g., CSO, Head of Intelligence, Head of Public Affairs etc), positioning Dow Jones GRI as a long term strategic partner. Lead advisory discussions with the internal Advisory teams and external client stakeholders to shape integrated use cases that align to customer priorities. Exceed on the position's sales target and role based KPIs - the role's primary focus will be on generating and closing new opportunities across your geographical territory. Drive strategic pursuit planning and pipeline development in collaboration with Sales Generalists, unlocking net new opportunities and expanding existing relationships. Contribute to or lead the writing of any proposal, statement of work or technical document relating to the products. Analyze market trends, customer needs, and competitive dynamics to identify whitespace opportunities and differentiate Dow Jones' offerings. Participate in, lead or coach the negotiation of terms, conditions, or prices leading to the closure of the contract. Contribute to thought leadership and client education through events, briefings, and strategic workshops. Collaborate with Product and Engineering teams to influence roadmap based on customer feedback and emerging market needs. Maintain accurate sales reporting, pipeline forecasts, and opportunity tracking in our global CRM system. Other activities, tactics and behaviours as directed by management. You Have Demonstrable experience of quota carrying in enterprise sales or business development, with a focus on the geopolitical/security/macroeconomic/data or analysis space. Proven success in selling to large enterprises and managing complex deal cycles with multiple stakeholders across business and technology functions. Demonstrated ability to navigate strategic accounts, identify key decision makers, and build influence at the executive level. Strong commercial acumen with consultative selling skills and familiarity with methodologies such as Challenger, MEDDPICC, or SPIN. A collaborative mindset with experience working across matrixed teams including marketing, product, and customer success. Excellent communication, presentation, and storytelling skills tailored to both business and technical audiences. Regional experience and cultural fluency across relevant markets. Business level proficiency in local language is a plus; English fluency is required. Additional languages are preferable. Experience in field sales and willingness to travel across the region (approximately 30 %>. Our Benefits Comprehensive Insurance & Retirement plans Paid Time Off and Leaves Education Benefits Family Care Benefits Career Growth Programs Access to Dow Jones Products Employee Referral Program Employee Well being Support & Fitness Programs Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
News Corporation
About the Role As a Sales Specialist, you will play a pivotal role in expanding Dow Jones' footprint across the Europe region by driving adoption of our geopolitical, security and macroeconomic analysis. This role is designed for a seasoned sales professional with a strong track record in enterprise solution selling, deep understanding of the security and geopolitical risk, and the ability to influence senior business and technical stakeholders. You'll partner closely with Sales Generalists, Product, Engineering, and Marketing teams to craft strategic solution narratives that resonate with enterprise clients. Your consultative approach, commercial acumen, and ability to translate complex technology into meaningful business impact will be key to your success. About the Team Our Global Risk Insights business provides geopolitical, security, macroeconomic and regulatory insights to a wide range of customers including financial institutions, corporations, universities, government agencies, executives and business professionals. We help organizations navigate an increasingly complex world and manage risk to their business and staff. This role will be driving sales for Global Risks Insights on Oxford Analytica and Dragonfly platforms as well as bespoke advisory projects. You Will Own and drive complex, high-value sales cycles for Global Risk Insights solutions across the European region. This includes but is not limited to our flagship subscription services Security Intelligence and Analysis Service (SIAS), the Oxford Analytica Daily Brief and our advisory services. Create a sales strategy to maximise revenue growth and market expansion within your geographical territory and specialization. Build and maintain trusted relationships with senior stakeholders (e.g., CSO, Head of Intelligence, Head of Public Affairs etc), positioning Dow Jones GRI as a long term strategic partner. Lead advisory discussions with the internal Advisory teams and external client stakeholders to shape integrated use cases that align to customer priorities. Exceed on the position's sales target and role based KPIs - the role's primary focus will be on generating and closing new opportunities across your geographical territory. Drive strategic pursuit planning and pipeline development in collaboration with Sales Generalists, unlocking net new opportunities and expanding existing relationships. Contribute to or lead the writing of any proposal, statement of work or technical document relating to the products. Analyze market trends, customer needs, and competitive dynamics to identify whitespace opportunities and differentiate Dow Jones' offerings. Participate in, lead or coach the negotiation of terms, conditions, or prices leading to the closure of the contract. Contribute to thought leadership and client education through events, briefings, and strategic workshops. Collaborate with Product and Engineering teams to influence roadmap based on customer feedback and emerging market needs. Maintain accurate sales reporting, pipeline forecasts, and opportunity tracking in our global CRM system. Other activities, tactics and behaviours as directed by management. You Have Demonstrable experience of quota carrying in enterprise sales or business development, with a focus on the geopolitical/security/macroeconomic/data or analysis space. Proven success in selling to large enterprises and managing complex deal cycles with multiple stakeholders across business and technology functions. Demonstrated ability to navigate strategic accounts, identify key decision makers, and build influence at the executive level. Strong commercial acumen with consultative selling skills and familiarity with methodologies such as Challenger, MEDDPICC, or SPIN. A collaborative mindset with experience working across matrixed teams including marketing, product, and customer success. Excellent communication, presentation, and storytelling skills tailored to both business and technical audiences. Regional experience and cultural fluency across relevant markets. Business level proficiency in local language is a plus; English fluency is required. Additional languages are preferable. Experience in field sales and willingness to travel across the region (approximately 30 %>. Our Benefits Comprehensive Insurance & Retirement plans Paid Time Off and Leaves Education Benefits Family Care Benefits Career Growth Programs Access to Dow Jones Products Employee Referral Program Employee Well being Support & Fitness Programs Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
About the Role As a Sales Specialist, you will play a pivotal role in expanding Dow Jones' footprint across the Europe region by driving adoption of our geopolitical, security and macroeconomic analysis. This role is designed for a seasoned sales professional with a strong track record in enterprise solution selling, deep understanding of the security and geopolitical risk, and the ability to influence senior business and technical stakeholders. You'll partner closely with Sales Generalists, Product, Engineering, and Marketing teams to craft strategic solution narratives that resonate with enterprise clients. Your consultative approach, commercial acumen, and ability to translate complex technology into meaningful business impact will be key to your success. About the Team Our Global Risk Insights business provides geopolitical, security, macroeconomic and regulatory insights to a wide range of customers including financial institutions, corporations, universities, government agencies, executives and business professionals. We help organizations navigate an increasingly complex world and manage risk to their business and staff. This role will be driving sales for Global Risks Insights on Oxford Analytica and Dragonfly platforms as well as bespoke advisory projects. You Will Own and drive complex, high-value sales cycles for Global Risk Insights solutions across the European region. This includes but is not limited to our flagship subscription services Security Intelligence and Analysis Service (SIAS), the Oxford Analytica Daily Brief and our advisory services. Create a sales strategy to maximise revenue growth and market expansion within your geographical territory and specialization. Build and maintain trusted relationships with senior stakeholders (e.g., CSO, Head of Intelligence, Head of Public Affairs etc), positioning Dow Jones GRI as a long term strategic partner. Lead advisory discussions with the internal Advisory teams and external client stakeholders to shape integrated use cases that align to customer priorities. Exceed on the position's sales target and role based KPIs - the role's primary focus will be on generating and closing new opportunities across your geographical territory. Drive strategic pursuit planning and pipeline development in collaboration with Sales Generalists, unlocking net new opportunities and expanding existing relationships. Contribute to or lead the writing of any proposal, statement of work or technical document relating to the products. Analyze market trends, customer needs, and competitive dynamics to identify whitespace opportunities and differentiate Dow Jones' offerings. Participate in, lead or coach the negotiation of terms, conditions, or prices leading to the closure of the contract. Contribute to thought leadership and client education through events, briefings, and strategic workshops. Collaborate with Product and Engineering teams to influence roadmap based on customer feedback and emerging market needs. Maintain accurate sales reporting, pipeline forecasts, and opportunity tracking in our global CRM system. Other activities, tactics and behaviours as directed by management. You Have Demonstrable experience of quota carrying in enterprise sales or business development, with a focus on the geopolitical/security/macroeconomic/data or analysis space. Proven success in selling to large enterprises and managing complex deal cycles with multiple stakeholders across business and technology functions. Demonstrated ability to navigate strategic accounts, identify key decision makers, and build influence at the executive level. Strong commercial acumen with consultative selling skills and familiarity with methodologies such as Challenger, MEDDPICC, or SPIN. A collaborative mindset with experience working across matrixed teams including marketing, product, and customer success. Excellent communication, presentation, and storytelling skills tailored to both business and technical audiences. Regional experience and cultural fluency across relevant markets. Business level proficiency in local language is a plus; English fluency is required. Additional languages are preferable. Experience in field sales and willingness to travel across the region (approximately 30 %>. Our Benefits Comprehensive Insurance & Retirement plans Paid Time Off and Leaves Education Benefits Family Care Benefits Career Growth Programs Access to Dow Jones Products Employee Referral Program Employee Well being Support & Fitness Programs Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
WeAreTechWomen
Job Title: Salesforce Solution Architect - Service Location: London, UK Salary: Competitive salary and package dependent on experience Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance, inclusion and diversity. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO About the Accenture Salesforce Business Group Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment - we have the energy and pace of a start up merged with the stability of a well established Salesforce capability (Accenture has been delivering Salesforce powered transformation for over 15 years). We help clients create the best customer and employee experiences on the planet by modernising organisations' selling, service and operational functions across all key industries. Leveraging the power of Salesforce's multiple cloud offerings, we transform customer and employee experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations. As a major global user of Salesforce ourselves, we lead by example and modernised our sales, forecasting and commercial governance with Salesforce tools. You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way that we believe our customers will get the best results from their partnership with us. If you're looking for a challenging career in a vibrant environment with access to training and a global network of experts, this could be your role. As part of our global team, you'll be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. What We Are Looking For We are seeking a senior, client facing Salesforce Solution Architect who specialises in Service Cloud and the broader service domain, including digital engagement, contact centre transformation, omni channel service operations and workforce optimisation. You will own end to end architecture for complex service led programmes, define target operating models enabled by Salesforce, and guide clients through modernising customer service across voice, digital and self service channels. The ideal candidate brings deep industry experience in service operations (e.g., telco, utilities, public sector, financial services, retail or travel), understands how high performing service organisations run, and can translate that into scalable Salesforce led solutions. You are creative, human centred in your approach, and passionate about leveraging Salesforce Service Cloud, Digital Channels, AI and automation to deliver outstanding customer and employee experiences. Qualification Own the end to end solution architecture across Service Cloud, Omni Channel, Digital Engagement, Knowledge, Case Management, and integration with telephony and contact centre platforms. Lead and facilitate client design workshops to understand service domain requirements and translate them into clear, scalable target architectures. Define solutions that optimise customer and employee experiences while ensuring technical feasibility, maintainability, and adherence to architecture best practices. Shape the customer service strategy alongside client stakeholders, advising on the transformation of contact centre operations, service processes, KPIs, and supporting technologies. Guide multi disciplinary delivery teams through build and implementation to ensure the architecture is realised effectively. Act as a recognised authority on Salesforce enabled service transformation within our practice, contributing to accelerators, best practices, and thought leadership. Support pre sales and solution shaping, helping clients understand how Salesforce Service Cloud, AI and omni channel capabilities can drive service excellence. Continue developing leadership, consulting, and Salesforce expertise through hands on delivery, mentoring and structured training. We Are Looking for Experience in the Following Proven background as a Solution Architect responsible for shaping Salesforce Service Cloud or service operations focused architectures. Deep understanding of contact centre operations, including routing, queue management, workforce management, service KPIs, and digital/voice channel strategies. An understanding of how AI applies in these areas and what it means for the future of service organisations. Hands on experience designing solutions across: Service Cloud (Core Service, Omni Channel, Case Management) Digital Engagement (Chat, Messaging, Agents) Knowledge Management AI enabled service (Agentforce, ecosystem AI products) Integrations with telephony/CCaaS platforms (e.g., Amazon Connect, Genesys). Experience designing across multiple Salesforce clouds and integrating with downstream customer service, fulfilment or operational systems. Designing secure, scalable multi audience digital experiences (e.g., portals, Experience Cloud). Ability to navigate client organisations and work directly with senior stakeholders - e.g., Heads of Customer Service, Contact Centre Operations and Enterprise Architects. Expertise addressing architectural concerns such as scalability, performance, security, compliance, multi channel routing and high availability design for service operations. Strong communication, facilitation and leadership skills with the ability to explain complex concepts simply. Qualifications Typically 8+ years' experience in Salesforce or enterprise solution architecture roles, with significant exposure to service transformations. Set Yourself Apart Experience shaping large scale contact centre modernisation or customer service transformation programmes using Salesforce and integrated ecosystem technologies. Pre sales or solution shaping experience - including estimation, architecture definition, and participation in RFP/RFQ processes. Demonstrable industry expertise (e.g., telco, utilities, financial services, public sector, retail) with a strong point of view on modern customer service best practices. Contribution to architecture frameworks, accelerators, reusable patterns or service domain propositions. Advanced Salesforce certifications such as Service Cloud Consultant, Application Architect, System Architect, or progress toward CTA. Active involvement in the Salesforce community or thought leadership in the Service Cloud and CX/EX space. What's in It for You In addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance, and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing Date for Applications 31/05/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias . click apply for full job details
Job Title: Salesforce Solution Architect - Service Location: London, UK Salary: Competitive salary and package dependent on experience Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance, inclusion and diversity. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO About the Accenture Salesforce Business Group Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment - we have the energy and pace of a start up merged with the stability of a well established Salesforce capability (Accenture has been delivering Salesforce powered transformation for over 15 years). We help clients create the best customer and employee experiences on the planet by modernising organisations' selling, service and operational functions across all key industries. Leveraging the power of Salesforce's multiple cloud offerings, we transform customer and employee experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations. As a major global user of Salesforce ourselves, we lead by example and modernised our sales, forecasting and commercial governance with Salesforce tools. You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way that we believe our customers will get the best results from their partnership with us. If you're looking for a challenging career in a vibrant environment with access to training and a global network of experts, this could be your role. As part of our global team, you'll be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. What We Are Looking For We are seeking a senior, client facing Salesforce Solution Architect who specialises in Service Cloud and the broader service domain, including digital engagement, contact centre transformation, omni channel service operations and workforce optimisation. You will own end to end architecture for complex service led programmes, define target operating models enabled by Salesforce, and guide clients through modernising customer service across voice, digital and self service channels. The ideal candidate brings deep industry experience in service operations (e.g., telco, utilities, public sector, financial services, retail or travel), understands how high performing service organisations run, and can translate that into scalable Salesforce led solutions. You are creative, human centred in your approach, and passionate about leveraging Salesforce Service Cloud, Digital Channels, AI and automation to deliver outstanding customer and employee experiences. Qualification Own the end to end solution architecture across Service Cloud, Omni Channel, Digital Engagement, Knowledge, Case Management, and integration with telephony and contact centre platforms. Lead and facilitate client design workshops to understand service domain requirements and translate them into clear, scalable target architectures. Define solutions that optimise customer and employee experiences while ensuring technical feasibility, maintainability, and adherence to architecture best practices. Shape the customer service strategy alongside client stakeholders, advising on the transformation of contact centre operations, service processes, KPIs, and supporting technologies. Guide multi disciplinary delivery teams through build and implementation to ensure the architecture is realised effectively. Act as a recognised authority on Salesforce enabled service transformation within our practice, contributing to accelerators, best practices, and thought leadership. Support pre sales and solution shaping, helping clients understand how Salesforce Service Cloud, AI and omni channel capabilities can drive service excellence. Continue developing leadership, consulting, and Salesforce expertise through hands on delivery, mentoring and structured training. We Are Looking for Experience in the Following Proven background as a Solution Architect responsible for shaping Salesforce Service Cloud or service operations focused architectures. Deep understanding of contact centre operations, including routing, queue management, workforce management, service KPIs, and digital/voice channel strategies. An understanding of how AI applies in these areas and what it means for the future of service organisations. Hands on experience designing solutions across: Service Cloud (Core Service, Omni Channel, Case Management) Digital Engagement (Chat, Messaging, Agents) Knowledge Management AI enabled service (Agentforce, ecosystem AI products) Integrations with telephony/CCaaS platforms (e.g., Amazon Connect, Genesys). Experience designing across multiple Salesforce clouds and integrating with downstream customer service, fulfilment or operational systems. Designing secure, scalable multi audience digital experiences (e.g., portals, Experience Cloud). Ability to navigate client organisations and work directly with senior stakeholders - e.g., Heads of Customer Service, Contact Centre Operations and Enterprise Architects. Expertise addressing architectural concerns such as scalability, performance, security, compliance, multi channel routing and high availability design for service operations. Strong communication, facilitation and leadership skills with the ability to explain complex concepts simply. Qualifications Typically 8+ years' experience in Salesforce or enterprise solution architecture roles, with significant exposure to service transformations. Set Yourself Apart Experience shaping large scale contact centre modernisation or customer service transformation programmes using Salesforce and integrated ecosystem technologies. Pre sales or solution shaping experience - including estimation, architecture definition, and participation in RFP/RFQ processes. Demonstrable industry expertise (e.g., telco, utilities, financial services, public sector, retail) with a strong point of view on modern customer service best practices. Contribution to architecture frameworks, accelerators, reusable patterns or service domain propositions. Advanced Salesforce certifications such as Service Cloud Consultant, Application Architect, System Architect, or progress toward CTA. Active involvement in the Salesforce community or thought leadership in the Service Cloud and CX/EX space. What's in It for You In addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance, and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing Date for Applications 31/05/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias . click apply for full job details