About The Role Contract Dates - 25/06/2026 - 21/07/2026 The Role The Welfare Operations Manager at Summer Boarding Courses ensures the smooth running of the summer programme by combining key administrative duties with high quality pastoral care. The role manages financial records, staff and student paperwork, excursion preparation, and the organisation of a welcoming, efficient office. Working closely with the management team and Head Office, the post holder coordinates student arrivals and departures and provides essential operational support. They also lead the site's welfare provision, overseeing House Teams, fostering safe and positive boarding communities, guiding staff on pastoral care, and chairing daily welfare meetings. Strong links with the SBC Admissions Team and accurate welfare record keeping are essential. This fast paced role requires excellent organisation, communication, and leadership skills to ensure students feel supported, safe, and well cared for throughout their stay. The Site SBC at Eton College offers international students aged the unique opportunity to study at one of the world's most prestigious schools. Founded in 1440 by King Henry VI, Eton College has a rich legacy, having educated 20 British Prime Ministers, along with countless authors, scientists, actors, Olympians, and explorers. The historic campus provides a truly inspiring environment, where students can immerse themselves in a setting that has shaped generations of leaders and visionaries - and where you will play a key role in shaping an unforgettable summer experience for them. Ways we support our Welfare Operations Manager We will cover the full cost of a new DBS (if required) for your first contract working with SBC. We encourage all staff to sign up for the Update Service. Extensive, paid, on site training prior to student arrival. Accommodation included. CPD and Appraisals. Staff Wellbeing Initiative. Access to Employee Assist Programme (EAP). Continual support for all staff from the Head Office Team, both on the ground and via phone/email. Online safeguarding and prevent training. Professional, fun and supportive environment. Paid attendance to pre course Management Training. Paid attendance of a certified First Aid Course. Remuneration: The salary for the Welfare Operations Manager role is £1,010 per week (subject to tax and national insurance), paid weekly in arrears (this sum includes a holiday allowance at 12.07% of basic pay in the sum of £108.78), plus accommodation at the summer site. Main Duties Student Welfare Assume overall responsibility for the welfare of all students. Be available and approachable to all students, addressing behavioural and emotional issues with professionalism, empathy, and positive reinforcement. Communicate with parents and Admissions Managers about welfare matters either by telephone or face to face. Advise and support staff in addressing unfamiliar student wellbeing issues. Monitor and manage student welfare through daily meetings with House Parents and regular communication with the summer staff, managers and SBC Admissions Team. Attend to unwell students, liaising with relevant staff, arrange healthcare appointments, and accompany them when necessary. Ensure medical policy compliance, monitor students' allergy and dietary needs, and provide feedback to site hosts on food standards. Be present during meal and break times, ensure supervision ratios, and the implementation of allergy and dietary processes to ensure student safety. Maintain comprehensive records of medication, incidents, sickness, and medical issues in line with SBC's Safeguarding Policies and Procedures. Assist in processing and responding to all Student Feedback. Coordinate on site student laundry procedures. Serve as a First Aider and complete First Aid training arranged by SBC. Complete the Level 2 Safeguarding Course and potentially take on the role of Site Designated Safeguarding Officer (DSO). Be available for emergency on call or overnight duty when rota ed. Team Management Lead and manage House Teams, ensuring effective communication and smooth operations in creating safe, welcoming, and engaging boarding houses. Work with House Parents to establish routines, maintain appropriate student behaviour, and foster positive boarding communities. Provide guidance to House Parents during on call or overnight duties. Lead daily morning meetings with House Parents and support them in supervising sick students and addressing wellbeing concerns. Ensure accurate record keeping, including House Logs, registers, activity sign ups, medical records, and incident logs. Foster a positive relationship with the host school staff. Communicate with parents and Admissions Managers regarding welfare matters. Oversee the induction of new House staff, ensuring they are familiar with house routines, welfare policies, and record keeping requirements. Financial Administration Oversee on site financial records, including receipts, petty cash, and spending tracking via Excel/banking apps. Assist with the collection and distribution of student pocket money. Maintain communication with the SBC Finance Team. Excursion & Off Site Activity Management Follow Head Office guidelines to prepare for excursions, reconfirm bookings and prepare excursion packs with itineraries, registers, and risk assessments. Distribute and store excursion documents in line with SBC's Emergency and GDPR Procedures, brief staff on roles, and monitor transport logistics. Office & Stock Management Manage the storage, distribution, and return of branding, office and IT stock and support resource purchasing ensuring compliance with guidelines. Oversee the setup and upkeep of the Summer School Office and staff room, ensuring spaces organised, clean and welcoming. Collaborate with Head Office to maintain smooth operation of office IT and phone systems. Student Arrival & Departure Administration Coordinate with Transfer Managers to ensure transfer packs are prepared and distributed, and briefings are attended. Prepare documentation for student arrival and departure days, set up check in/departure rooms, prepare refreshments, and ensure professional first and last impressions. Assist with end of course administration, including questionnaires, reports and certificates. HR and Staff Support Assist the HR team with onsite staff admin, including arrival packs, uniforms, and ID cards. Coordinate staff meals, socials, and budget planning with Course Leaders and Programme Managers. Provide administrative support across the programme to ensure smooth operations. Teamwork & Communication Collaborate with the Management Team, attending meetings and maintaining open and proactive communication. Communicate clearly and professionally with students, staff, parents, agents, site hosts, and external stakeholders. Work with SBC Head Office to complete necessary paperwork and share updates. Student Experience Encourage student engagement in the programme, promoting communication, confidence, and social skills. Promote a culture of equality, respect, and diversity, ensuring students adhere to the Student Code of Conduct and assisting staff in managing behaviour. Encourage student feedback and promptly address concerns or complaints. Contribute to hosting arrival and departure days, ensuring a welcoming and professional experience for students and parents. Support the safe delivery of the programme, covering sessions, attending off site activities & supporting breaks, meals, and welfare duties where needed. Safety & Compliance Implement Health and Safety procedures, ensuring incidents are reported and risk assessments are followed. Keep staff informed of student welfare needs and maintain required welfare records. Ensure staff and students understand Emergency and Fire Evacuation procedures. Securely manage summer camp data, following GDPR and confidentiality policies. Safeguarding Duties Be committed to the safeguarding and welfare of students in your care. Complete online safeguarding training and attend on site safeguarding training during induction week. To read and understand SBC's Safeguarding Policy, Staff Handbook, Operations Policy Handbook and Part 1 of Keeping Children Safe in Education (including annexes A & B). To be alert to the signs of abuse and neglect, and report any concerns to the DSO immediately (including low level concerns). To know what to do if a student tells a member of staff they are being abused, exploited or neglected. To help students understand how to keep themselves safe and manage risk; earning their trust while maintaining professional boundaries. About You SBC PERSON SPECIFICATION All members of staff employed by SBC will be expected to bring certain key qualities to the operation. There must be a professional interest in working with young people and particularly international children. Safety and welfare of the students is of paramount importance at SBC and a practical enforcing of this belief should be a quality exhibited by all staff. We look for staff who are: . click apply for full job details
Mar 27, 2026
Full time
About The Role Contract Dates - 25/06/2026 - 21/07/2026 The Role The Welfare Operations Manager at Summer Boarding Courses ensures the smooth running of the summer programme by combining key administrative duties with high quality pastoral care. The role manages financial records, staff and student paperwork, excursion preparation, and the organisation of a welcoming, efficient office. Working closely with the management team and Head Office, the post holder coordinates student arrivals and departures and provides essential operational support. They also lead the site's welfare provision, overseeing House Teams, fostering safe and positive boarding communities, guiding staff on pastoral care, and chairing daily welfare meetings. Strong links with the SBC Admissions Team and accurate welfare record keeping are essential. This fast paced role requires excellent organisation, communication, and leadership skills to ensure students feel supported, safe, and well cared for throughout their stay. The Site SBC at Eton College offers international students aged the unique opportunity to study at one of the world's most prestigious schools. Founded in 1440 by King Henry VI, Eton College has a rich legacy, having educated 20 British Prime Ministers, along with countless authors, scientists, actors, Olympians, and explorers. The historic campus provides a truly inspiring environment, where students can immerse themselves in a setting that has shaped generations of leaders and visionaries - and where you will play a key role in shaping an unforgettable summer experience for them. Ways we support our Welfare Operations Manager We will cover the full cost of a new DBS (if required) for your first contract working with SBC. We encourage all staff to sign up for the Update Service. Extensive, paid, on site training prior to student arrival. Accommodation included. CPD and Appraisals. Staff Wellbeing Initiative. Access to Employee Assist Programme (EAP). Continual support for all staff from the Head Office Team, both on the ground and via phone/email. Online safeguarding and prevent training. Professional, fun and supportive environment. Paid attendance to pre course Management Training. Paid attendance of a certified First Aid Course. Remuneration: The salary for the Welfare Operations Manager role is £1,010 per week (subject to tax and national insurance), paid weekly in arrears (this sum includes a holiday allowance at 12.07% of basic pay in the sum of £108.78), plus accommodation at the summer site. Main Duties Student Welfare Assume overall responsibility for the welfare of all students. Be available and approachable to all students, addressing behavioural and emotional issues with professionalism, empathy, and positive reinforcement. Communicate with parents and Admissions Managers about welfare matters either by telephone or face to face. Advise and support staff in addressing unfamiliar student wellbeing issues. Monitor and manage student welfare through daily meetings with House Parents and regular communication with the summer staff, managers and SBC Admissions Team. Attend to unwell students, liaising with relevant staff, arrange healthcare appointments, and accompany them when necessary. Ensure medical policy compliance, monitor students' allergy and dietary needs, and provide feedback to site hosts on food standards. Be present during meal and break times, ensure supervision ratios, and the implementation of allergy and dietary processes to ensure student safety. Maintain comprehensive records of medication, incidents, sickness, and medical issues in line with SBC's Safeguarding Policies and Procedures. Assist in processing and responding to all Student Feedback. Coordinate on site student laundry procedures. Serve as a First Aider and complete First Aid training arranged by SBC. Complete the Level 2 Safeguarding Course and potentially take on the role of Site Designated Safeguarding Officer (DSO). Be available for emergency on call or overnight duty when rota ed. Team Management Lead and manage House Teams, ensuring effective communication and smooth operations in creating safe, welcoming, and engaging boarding houses. Work with House Parents to establish routines, maintain appropriate student behaviour, and foster positive boarding communities. Provide guidance to House Parents during on call or overnight duties. Lead daily morning meetings with House Parents and support them in supervising sick students and addressing wellbeing concerns. Ensure accurate record keeping, including House Logs, registers, activity sign ups, medical records, and incident logs. Foster a positive relationship with the host school staff. Communicate with parents and Admissions Managers regarding welfare matters. Oversee the induction of new House staff, ensuring they are familiar with house routines, welfare policies, and record keeping requirements. Financial Administration Oversee on site financial records, including receipts, petty cash, and spending tracking via Excel/banking apps. Assist with the collection and distribution of student pocket money. Maintain communication with the SBC Finance Team. Excursion & Off Site Activity Management Follow Head Office guidelines to prepare for excursions, reconfirm bookings and prepare excursion packs with itineraries, registers, and risk assessments. Distribute and store excursion documents in line with SBC's Emergency and GDPR Procedures, brief staff on roles, and monitor transport logistics. Office & Stock Management Manage the storage, distribution, and return of branding, office and IT stock and support resource purchasing ensuring compliance with guidelines. Oversee the setup and upkeep of the Summer School Office and staff room, ensuring spaces organised, clean and welcoming. Collaborate with Head Office to maintain smooth operation of office IT and phone systems. Student Arrival & Departure Administration Coordinate with Transfer Managers to ensure transfer packs are prepared and distributed, and briefings are attended. Prepare documentation for student arrival and departure days, set up check in/departure rooms, prepare refreshments, and ensure professional first and last impressions. Assist with end of course administration, including questionnaires, reports and certificates. HR and Staff Support Assist the HR team with onsite staff admin, including arrival packs, uniforms, and ID cards. Coordinate staff meals, socials, and budget planning with Course Leaders and Programme Managers. Provide administrative support across the programme to ensure smooth operations. Teamwork & Communication Collaborate with the Management Team, attending meetings and maintaining open and proactive communication. Communicate clearly and professionally with students, staff, parents, agents, site hosts, and external stakeholders. Work with SBC Head Office to complete necessary paperwork and share updates. Student Experience Encourage student engagement in the programme, promoting communication, confidence, and social skills. Promote a culture of equality, respect, and diversity, ensuring students adhere to the Student Code of Conduct and assisting staff in managing behaviour. Encourage student feedback and promptly address concerns or complaints. Contribute to hosting arrival and departure days, ensuring a welcoming and professional experience for students and parents. Support the safe delivery of the programme, covering sessions, attending off site activities & supporting breaks, meals, and welfare duties where needed. Safety & Compliance Implement Health and Safety procedures, ensuring incidents are reported and risk assessments are followed. Keep staff informed of student welfare needs and maintain required welfare records. Ensure staff and students understand Emergency and Fire Evacuation procedures. Securely manage summer camp data, following GDPR and confidentiality policies. Safeguarding Duties Be committed to the safeguarding and welfare of students in your care. Complete online safeguarding training and attend on site safeguarding training during induction week. To read and understand SBC's Safeguarding Policy, Staff Handbook, Operations Policy Handbook and Part 1 of Keeping Children Safe in Education (including annexes A & B). To be alert to the signs of abuse and neglect, and report any concerns to the DSO immediately (including low level concerns). To know what to do if a student tells a member of staff they are being abused, exploited or neglected. To help students understand how to keep themselves safe and manage risk; earning their trust while maintaining professional boundaries. About You SBC PERSON SPECIFICATION All members of staff employed by SBC will be expected to bring certain key qualities to the operation. There must be a professional interest in working with young people and particularly international children. Safety and welfare of the students is of paramount importance at SBC and a practical enforcing of this belief should be a quality exhibited by all staff. We look for staff who are: . click apply for full job details
A dynamic healthcare provider is recruiting a Project Manager for its Business Improvement function, reporting to the Head of Business Improvement. This role, based in Bolton within the Transformation department, drives operational projects to deliver exceptional patient and staff experiences through clinical and non-clinical initiatives click apply for full job details
Mar 27, 2026
Full time
A dynamic healthcare provider is recruiting a Project Manager for its Business Improvement function, reporting to the Head of Business Improvement. This role, based in Bolton within the Transformation department, drives operational projects to deliver exceptional patient and staff experiences through clinical and non-clinical initiatives click apply for full job details
Project Manager; Business Analysis, Agile, PRINCE2; Near Crewe CW2 6HR; £70,000 + Car represents a unique opportunity for a methodical and driven leader to take full ownership of a diverse project portfolio while acting as the strategic right hand to the Head of Technology. This role is perfect for a Project Manager who excels at bridging the gap between technical infrastructure and business needs click apply for full job details
Mar 27, 2026
Full time
Project Manager; Business Analysis, Agile, PRINCE2; Near Crewe CW2 6HR; £70,000 + Car represents a unique opportunity for a methodical and driven leader to take full ownership of a diverse project portfolio while acting as the strategic right hand to the Head of Technology. This role is perfect for a Project Manager who excels at bridging the gap between technical infrastructure and business needs click apply for full job details
About the role DS Smith are recruiting for a HCM Global Process Controller to take responsibility for creating, designing and delivering HR solutions across the HR Systems and HR Services portfolio supporting approx. 30,000 workers. As HCM Global Process Controller you will report into the Head of HR Systems and manage a team of SMEs to provide outstanding support to the Business. You will continue to build and manage the Workday platform from a functional perspective within DS Smith and configure its usage for Recruitment, Talent, Payroll, Learning and Compensation & Benefits. You will be a Workday expert who can demonstrate to key stakeholders technical solutions based on Business needs and also see opportunities where solutions can provide improvements in HR efficiency About you You must have exceptional knowledge of Workday as well as a good understanding of HR processes, attention to detail, strong communication, influencing and negotiating capabilities, relationship building and management skills to deliver DS Smith's HR strategy. You will have the ability to work in conjunction with our customers and key stakeholders as well as our IT and Shared Services teams who are crucial for the success of this role. Minimum requirements: Exceptional Workday knowledge and configuration experience HR Systems design methodology and experience HR and HRIS background Planning and organisational skills System development lifecycle Problem solving Business Analysis Visio, MS Project, Excel Preferred requirements: Experience working on a global level Experience working with all levels in the company Proven track record of delivering global HR solutions Knowledge of HR and technology trends About Us We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! Benefits Competitive salary Company bonus Pension scheme, life assurance and income protection Salary sacrifice electric car scheme 25 days holiday plus bank holidays Annual Cycle to Work Scheme Corporate discounts Employee Assistance Programme "To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria."
Mar 27, 2026
Full time
About the role DS Smith are recruiting for a HCM Global Process Controller to take responsibility for creating, designing and delivering HR solutions across the HR Systems and HR Services portfolio supporting approx. 30,000 workers. As HCM Global Process Controller you will report into the Head of HR Systems and manage a team of SMEs to provide outstanding support to the Business. You will continue to build and manage the Workday platform from a functional perspective within DS Smith and configure its usage for Recruitment, Talent, Payroll, Learning and Compensation & Benefits. You will be a Workday expert who can demonstrate to key stakeholders technical solutions based on Business needs and also see opportunities where solutions can provide improvements in HR efficiency About you You must have exceptional knowledge of Workday as well as a good understanding of HR processes, attention to detail, strong communication, influencing and negotiating capabilities, relationship building and management skills to deliver DS Smith's HR strategy. You will have the ability to work in conjunction with our customers and key stakeholders as well as our IT and Shared Services teams who are crucial for the success of this role. Minimum requirements: Exceptional Workday knowledge and configuration experience HR Systems design methodology and experience HR and HRIS background Planning and organisational skills System development lifecycle Problem solving Business Analysis Visio, MS Project, Excel Preferred requirements: Experience working on a global level Experience working with all levels in the company Proven track record of delivering global HR solutions Knowledge of HR and technology trends About Us We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! Benefits Competitive salary Company bonus Pension scheme, life assurance and income protection Salary sacrifice electric car scheme 25 days holiday plus bank holidays Annual Cycle to Work Scheme Corporate discounts Employee Assistance Programme "To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria."
Finance Manager Salary: £40,000 - £50,000 p/a DoE Location: Birmingham head office (Digbeth) Hybrid working: 3 days in the office required (Mon, Tue, Thu) Reporting to: Group of Directors Bell Cornwall Recruitment are delighted to be working with a well-established professional services firm based in the Digbeth area of Birmingham. They are looking for a Finance Manager to oversee all of their day-to-day financial operations, accounting processes, and reporting. Please note this is a standalone position and not part of a wider finance function. Duties and responsibilities of the Finance Manager will include (but are not limited to): Monitor the day-to-day financial operations within the company (sales ledger, purchase ledger, aged debt, cash flow management, bank reconciliations). Liaise with external accountancy practice (who produce monthly management accounts). Monitor project finances and purchase order requirements. Set up weekly and monthly bank payments. Provide monthly and annual ad-hoc financial reports to Directors. Management and processing of company expenses and credit card statements. Set up and checking new client details. Support directors with annual insurance renewal process. Support the HR and Compliance Manager with processing of monthly payroll. Attendance at quarterly board meetings. Monitoring and reviewing of suppliers and contracts. Desired skills and experience: Previous financial management experience is essential. Must be happy doing the day-to-day transactional accounting. Strong business and commercial awareness with experience of reporting at board level. Xero experience is desirable and strong excel skills are essential. Excellent written and verbal communication skills. This role is a fantastic opportunity for an experienced, well-rounded Finance Manager in social, friendly environment that includes benefits such as free parking, an onsite gym, and flexible hours.INDHP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Mar 27, 2026
Full time
Finance Manager Salary: £40,000 - £50,000 p/a DoE Location: Birmingham head office (Digbeth) Hybrid working: 3 days in the office required (Mon, Tue, Thu) Reporting to: Group of Directors Bell Cornwall Recruitment are delighted to be working with a well-established professional services firm based in the Digbeth area of Birmingham. They are looking for a Finance Manager to oversee all of their day-to-day financial operations, accounting processes, and reporting. Please note this is a standalone position and not part of a wider finance function. Duties and responsibilities of the Finance Manager will include (but are not limited to): Monitor the day-to-day financial operations within the company (sales ledger, purchase ledger, aged debt, cash flow management, bank reconciliations). Liaise with external accountancy practice (who produce monthly management accounts). Monitor project finances and purchase order requirements. Set up weekly and monthly bank payments. Provide monthly and annual ad-hoc financial reports to Directors. Management and processing of company expenses and credit card statements. Set up and checking new client details. Support directors with annual insurance renewal process. Support the HR and Compliance Manager with processing of monthly payroll. Attendance at quarterly board meetings. Monitoring and reviewing of suppliers and contracts. Desired skills and experience: Previous financial management experience is essential. Must be happy doing the day-to-day transactional accounting. Strong business and commercial awareness with experience of reporting at board level. Xero experience is desirable and strong excel skills are essential. Excellent written and verbal communication skills. This role is a fantastic opportunity for an experienced, well-rounded Finance Manager in social, friendly environment that includes benefits such as free parking, an onsite gym, and flexible hours.INDHP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Position Type: Fixed Term Contract (13 Months) Work Pattern: Full Time (35 Hours Per Week) Interview date: 25th March 2026 Friends of the Elderly (FotE) is a not-for-profit charity dedicated to providing excellent care with a family feel, we have been supporting older people for over 120 years. The charity provides care home and day care services for older people, as well as grants for older people in financial difficulty. This fixed-term full time role will be a key member of the HR team, working closely with the Head of Human Resources. The role will act as a trusted advisor, working closely with managers and staff to provide proactive HR support across a broad range of areas. The role also works closely with the wider team of support services including, recruitment providers, payroll, learning and development, and finance. In this varied role, you will provide day-to-day HR people focused advice on employee relations, performance, absence management, recruitment, right to work, and policy interpretation, working with legal advisors when needed. You will coordinate employee relations cases, guiding managers through investigations, grievances and disciplinary processes in line with policy and best practice. You will support effective recruitment in partnership with our external provider and ensure a positive onboarding experience for new starters. The role also involves contributing to the development and updating of HR policies and supporting initiatives that promote a positive and compliant working environment. You will handle HR administration, including issuing contracts, maintaining accurate confidential records, managing references and administering staff benefits. We are looking for someone ideally with a CIPD qualification but more importantly you will need HR experience at an advisory level. You'll have extensive experience of using HR systems to record and access information with the ability to generate reports. Experience in managing employee relations cases and a sound understanding of HR policies and procedures, including up to date knowledge of employment law and best practice, is required and you'll have the ability to build positive relationships with line managers. This isn't just a job; it's about making a difference to older people's lives every day. Rewards and Recognition We really value the hard work and commitment of all of our staff, and offer: Learning, development, and career progression. Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year. Retail discount schemes to make your salary go further. Access to loans at affordable rates, saving directly from salary and advance pay already earnt. Health cash plans for you and your family. Cycle to work scheme. Refer a friend to work for us and receive a £200 bonus. Group Pension Plan, with a 6% contribution from us. Free DBS checks. Safeguarding: Keeping everyone safe is one of the charity's core values, and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away. Criminal record checks: As our core services deal with vulnerable adults, successful applicants will undertake a basic DBS check, and any offer of employment will be dependent on a satisfactory outcome. Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record. Equality, Diversity, and Inclusion: Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other's differences. A charity where everyone is equal but definitely not the same! Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference. We currently do not provide sponsorship, but we welcome applications from those who have a right work in the UK. To apply, please submit an up-to-date copy of your CV and a covering letter stating how you meet the criteria for the role. Don't delay in sending your application as we may need to close the vacancy earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment. Please refer to the job description upon submitting your application.
Mar 27, 2026
Contractor
Position Type: Fixed Term Contract (13 Months) Work Pattern: Full Time (35 Hours Per Week) Interview date: 25th March 2026 Friends of the Elderly (FotE) is a not-for-profit charity dedicated to providing excellent care with a family feel, we have been supporting older people for over 120 years. The charity provides care home and day care services for older people, as well as grants for older people in financial difficulty. This fixed-term full time role will be a key member of the HR team, working closely with the Head of Human Resources. The role will act as a trusted advisor, working closely with managers and staff to provide proactive HR support across a broad range of areas. The role also works closely with the wider team of support services including, recruitment providers, payroll, learning and development, and finance. In this varied role, you will provide day-to-day HR people focused advice on employee relations, performance, absence management, recruitment, right to work, and policy interpretation, working with legal advisors when needed. You will coordinate employee relations cases, guiding managers through investigations, grievances and disciplinary processes in line with policy and best practice. You will support effective recruitment in partnership with our external provider and ensure a positive onboarding experience for new starters. The role also involves contributing to the development and updating of HR policies and supporting initiatives that promote a positive and compliant working environment. You will handle HR administration, including issuing contracts, maintaining accurate confidential records, managing references and administering staff benefits. We are looking for someone ideally with a CIPD qualification but more importantly you will need HR experience at an advisory level. You'll have extensive experience of using HR systems to record and access information with the ability to generate reports. Experience in managing employee relations cases and a sound understanding of HR policies and procedures, including up to date knowledge of employment law and best practice, is required and you'll have the ability to build positive relationships with line managers. This isn't just a job; it's about making a difference to older people's lives every day. Rewards and Recognition We really value the hard work and commitment of all of our staff, and offer: Learning, development, and career progression. Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year. Retail discount schemes to make your salary go further. Access to loans at affordable rates, saving directly from salary and advance pay already earnt. Health cash plans for you and your family. Cycle to work scheme. Refer a friend to work for us and receive a £200 bonus. Group Pension Plan, with a 6% contribution from us. Free DBS checks. Safeguarding: Keeping everyone safe is one of the charity's core values, and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away. Criminal record checks: As our core services deal with vulnerable adults, successful applicants will undertake a basic DBS check, and any offer of employment will be dependent on a satisfactory outcome. Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record. Equality, Diversity, and Inclusion: Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other's differences. A charity where everyone is equal but definitely not the same! Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference. We currently do not provide sponsorship, but we welcome applications from those who have a right work in the UK. To apply, please submit an up-to-date copy of your CV and a covering letter stating how you meet the criteria for the role. Don't delay in sending your application as we may need to close the vacancy earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment. Please refer to the job description upon submitting your application.
Job Description We're looking for a Trustee Oversight Manager at AJ Bell to ensure the effective operation of our Trustee Oversight function, reporting to the Senior Oversight Manager. In the role, you'll ensure that robust systems, controls and governance are in place to manage associated risks, meet regulatory requirements and support AJ Bell's long-term strategic objectives. What you'll be doing: Provide first line oversight of operational activities performed on behalf of the SIPP Trustee, ensuring appropriate controls and governance are in place to manage risk and ensure regulatory compliance. Collaborate with internal stakeholders to assess and monitor key processes related to SIPP administration (e.g., benefits processing, contributions, transfers). Ensure SIPP Trustee risks are identified, assessed, and accurately recorded. Maintain effective management information (MI). Conduct root cause analysis of exceptions and trends to inform risk management and drive continuous improvement. Track and monitor open actions, ensuring timely updates and appropriate closure. Monitor market developments and regulatory change, providing analysis and recommendations as appropriate. Contribute to change initiatives and process improvements, supporting the continuous enhancement of oversight activities in line with regulatory expectations, internal risk appetite, and business needs Lead and develop the team, fostering a culture of accountability, collaboration, and continuous improvement. Effectively manage resources to ensure the timely, accurate, and cost-effective completion of all oversight activities. What you'll bring: Proven experience of leading and developing teams, within a financial services environment A proactive, confident communicator at all levels CISI Investment Operations Certificate (IOC) Excellent organisational skills and attention to detail Timely and appropriate escalation Problem solving and decision making Planning, organisation, and time management About us: AJ Bell is one of the UK's fastest-growing investment platforms, serving over 644,000 customers and managing £103.3 billion in assets. Through our award-winning platform, we support everyone from professional financial advisers to first-time investors, making it easier to take control of your financial future and feel good investing. With over 1,500 employees across Manchester, London, and Bristol, AJ Bell is a FTSE 250 company and has been recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, as well as a Great Place to Work in 2025 and 2026. We offer a collaborative, friendly environment built on strong guiding principles and pride in what we do. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2025 named a Great Place to Work. At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. Our perks and benefits: Competitive starting salary Starting holiday entitlement of 27 days, increasing up to 31 days with length of service and a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 8% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by SimplyHealth Discounted private healthcare scheme and dental plan Free on-site gym providing a wide range of free classes Employee Assistance Programme Bike loan scheme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Discounted nursery fees at Kids Planet on Exchange Quay Loans for travel season tickets Death in service scheme Paid time off for volunteer work Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Parking at Exchange Quay (Subject to availability) Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Professional qualification support Talent development programmes Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals Hybrid working: At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
Mar 27, 2026
Full time
Job Description We're looking for a Trustee Oversight Manager at AJ Bell to ensure the effective operation of our Trustee Oversight function, reporting to the Senior Oversight Manager. In the role, you'll ensure that robust systems, controls and governance are in place to manage associated risks, meet regulatory requirements and support AJ Bell's long-term strategic objectives. What you'll be doing: Provide first line oversight of operational activities performed on behalf of the SIPP Trustee, ensuring appropriate controls and governance are in place to manage risk and ensure regulatory compliance. Collaborate with internal stakeholders to assess and monitor key processes related to SIPP administration (e.g., benefits processing, contributions, transfers). Ensure SIPP Trustee risks are identified, assessed, and accurately recorded. Maintain effective management information (MI). Conduct root cause analysis of exceptions and trends to inform risk management and drive continuous improvement. Track and monitor open actions, ensuring timely updates and appropriate closure. Monitor market developments and regulatory change, providing analysis and recommendations as appropriate. Contribute to change initiatives and process improvements, supporting the continuous enhancement of oversight activities in line with regulatory expectations, internal risk appetite, and business needs Lead and develop the team, fostering a culture of accountability, collaboration, and continuous improvement. Effectively manage resources to ensure the timely, accurate, and cost-effective completion of all oversight activities. What you'll bring: Proven experience of leading and developing teams, within a financial services environment A proactive, confident communicator at all levels CISI Investment Operations Certificate (IOC) Excellent organisational skills and attention to detail Timely and appropriate escalation Problem solving and decision making Planning, organisation, and time management About us: AJ Bell is one of the UK's fastest-growing investment platforms, serving over 644,000 customers and managing £103.3 billion in assets. Through our award-winning platform, we support everyone from professional financial advisers to first-time investors, making it easier to take control of your financial future and feel good investing. With over 1,500 employees across Manchester, London, and Bristol, AJ Bell is a FTSE 250 company and has been recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, as well as a Great Place to Work in 2025 and 2026. We offer a collaborative, friendly environment built on strong guiding principles and pride in what we do. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2025 named a Great Place to Work. At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. Our perks and benefits: Competitive starting salary Starting holiday entitlement of 27 days, increasing up to 31 days with length of service and a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 8% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by SimplyHealth Discounted private healthcare scheme and dental plan Free on-site gym providing a wide range of free classes Employee Assistance Programme Bike loan scheme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Discounted nursery fees at Kids Planet on Exchange Quay Loans for travel season tickets Death in service scheme Paid time off for volunteer work Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Parking at Exchange Quay (Subject to availability) Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Professional qualification support Talent development programmes Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals Hybrid working: At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
Group Financial Reporting Manager Woking - Hybrid We are recruiting for a Group Financial Reporting Manager to join our Group Finance function, playing a pivotal role in delivering high-quality financial reporting across Nomad Foods. You'll work alongside a talented, collaborative team supporting some of Europe's most iconic frozen food brands, including Birds Eye, Aunt Bessie's, Goodfella's and Findus . About the role This role sits within our Group Financial Reporting Team , responsible for monthly reporting deliverables for several headquarter entities, plus the preparation of our consolidated quarterly Group Financial Statements under IFRS. We are currently replacing our SAP BPC consolidation tool with S/4 HANA Group Consolidation , with go-live planned for January 2027. At the same time, the Group is transitioning to future IFRS changes and strengthening its financial controls environment. Reporting to the Head of Group Financial Reporting , this role has two direct reports and will combine operational leadership with project ownership. You will take responsibility for the monthly consolidation process, support the quarterly and year-end close cycles, and play a key role in major reporting, system and process transformation initiatives. Key Accountabilities Lead the monthly consolidation process , providing clear instructions to entity teams and ensuring strong control execution. Play a lead role in preparing for the transition to S/4 HANA Group Consolidation , maximising the benefits of enhanced reporting capability. Support projects linked to IFRS developments, technical accounting, unusual transactions, acquisitions, debt and equity transactions, and hedge accounting . Oversee monthly reporting for head office entities, delivered by two direct reports. Contribute to quarterly and annual Group close , including preparing quarterly financial statements, supporting XBRL tagging in Workiva, and reporting to senior stakeholders such as the Audit Committee. Maintain strong SOX control compliance, working closely with internal and external audit. Support statutory reporting requirements, legal entity and capital structure projects, and acquisition integrations. Collaborate across Group Finance, the Shared Service Centre, and key functions including Tax and Treasury. Ensure accuracy of accounting entries, review journals and balance sheet reconciliations, and uphold best-practice financial controls. Participate in finance transformation initiatives across systems, processes, and controls. About you Essential University graduate and qualified accountant (ACA preferred). Strong IFRS, consolidation and group financial reporting knowledge. Experience in an audit environment and 2-5+ years PQE in a Group Financial Reporting role. Strong understanding of month-end processes (journals, intercompany, B/S reconciliations). Highly computer-literate with advanced Excel capability. Able to work under pressure, manage multiple priorities and meet tight deadlines. Strong communication, organisation and stakeholder-management skills. A proactive learner with ambition to develop into a future finance leader. Desirable Experience in FMCG. Exposure to US-listed environments (NYSE, NASDAQ). Knowledge of SAP FI, S/4 HANA, BPC and Workiva . Experience with multi-currency consolidations. Familiarity with FRS 101, acquisition accounting and SOX frameworks. What we can offer you We're on an exciting transformation journey and offer a truly purpose-led career with flexibility and development opportunities. You will also benefit from: The opportunity to contribute to iconic, high-growth brands. Career progression across Nomad Foods, with prospects to relocate across markets. A supportive, inclusive culture where your ideas are welcomed and valued. To view the full job profile and apply, please click the Apply button above, which will redirect you to our careers site. We look forward to receiving your application. At Nomad Foods, we are proud to represent the world we serve. Our inclusive culture empowers diverse talent to thrive - and together, achieve more.
Mar 27, 2026
Full time
Group Financial Reporting Manager Woking - Hybrid We are recruiting for a Group Financial Reporting Manager to join our Group Finance function, playing a pivotal role in delivering high-quality financial reporting across Nomad Foods. You'll work alongside a talented, collaborative team supporting some of Europe's most iconic frozen food brands, including Birds Eye, Aunt Bessie's, Goodfella's and Findus . About the role This role sits within our Group Financial Reporting Team , responsible for monthly reporting deliverables for several headquarter entities, plus the preparation of our consolidated quarterly Group Financial Statements under IFRS. We are currently replacing our SAP BPC consolidation tool with S/4 HANA Group Consolidation , with go-live planned for January 2027. At the same time, the Group is transitioning to future IFRS changes and strengthening its financial controls environment. Reporting to the Head of Group Financial Reporting , this role has two direct reports and will combine operational leadership with project ownership. You will take responsibility for the monthly consolidation process, support the quarterly and year-end close cycles, and play a key role in major reporting, system and process transformation initiatives. Key Accountabilities Lead the monthly consolidation process , providing clear instructions to entity teams and ensuring strong control execution. Play a lead role in preparing for the transition to S/4 HANA Group Consolidation , maximising the benefits of enhanced reporting capability. Support projects linked to IFRS developments, technical accounting, unusual transactions, acquisitions, debt and equity transactions, and hedge accounting . Oversee monthly reporting for head office entities, delivered by two direct reports. Contribute to quarterly and annual Group close , including preparing quarterly financial statements, supporting XBRL tagging in Workiva, and reporting to senior stakeholders such as the Audit Committee. Maintain strong SOX control compliance, working closely with internal and external audit. Support statutory reporting requirements, legal entity and capital structure projects, and acquisition integrations. Collaborate across Group Finance, the Shared Service Centre, and key functions including Tax and Treasury. Ensure accuracy of accounting entries, review journals and balance sheet reconciliations, and uphold best-practice financial controls. Participate in finance transformation initiatives across systems, processes, and controls. About you Essential University graduate and qualified accountant (ACA preferred). Strong IFRS, consolidation and group financial reporting knowledge. Experience in an audit environment and 2-5+ years PQE in a Group Financial Reporting role. Strong understanding of month-end processes (journals, intercompany, B/S reconciliations). Highly computer-literate with advanced Excel capability. Able to work under pressure, manage multiple priorities and meet tight deadlines. Strong communication, organisation and stakeholder-management skills. A proactive learner with ambition to develop into a future finance leader. Desirable Experience in FMCG. Exposure to US-listed environments (NYSE, NASDAQ). Knowledge of SAP FI, S/4 HANA, BPC and Workiva . Experience with multi-currency consolidations. Familiarity with FRS 101, acquisition accounting and SOX frameworks. What we can offer you We're on an exciting transformation journey and offer a truly purpose-led career with flexibility and development opportunities. You will also benefit from: The opportunity to contribute to iconic, high-growth brands. Career progression across Nomad Foods, with prospects to relocate across markets. A supportive, inclusive culture where your ideas are welcomed and valued. To view the full job profile and apply, please click the Apply button above, which will redirect you to our careers site. We look forward to receiving your application. At Nomad Foods, we are proud to represent the world we serve. Our inclusive culture empowers diverse talent to thrive - and together, achieve more.
The OpportunityA long-established, credible organisation operating within a specialist distribution and logistics sector is seeking a strategic, people-focused HR professional to help shape the next chapter of its culture and people function. Working across across multi-site operations and headquartered in Yorkshire, the business prides itself on its friendly, open and collaborative environment. Having introduced a formal HR function in recent years, the organisation is now ready to strengthen its people strategy, manager capability and employee experience. This is a rare opportunity to lead meaningful change in a values-driven SME , with part-time flexibility and full strategic influence. Key Responsibilities;You'll play a central role in shaping how our people experience the organisation,partnering closely with Directors and managers to strengthen leadership capability, embed our values and build a positive, connected culture. Strengthen leadership capability by partnering with Directors and managers across the business Embed company values and improve communication, engagement and overall workplace culture Support organisational design, workforce planning and change initiatives Lead complex ER cases with a fair, balanced and pragmatic approach Coach and upskill managers to confidently handle everyday people issues Simplify and enhance core HR processes including onboarding, performance and development Lead the roll-out of a new appraisal process and build capability around performance management Develop and introduce practical development tools and frameworks tailored to business needs Support succession planning and future talent development Shape meaningful wellbeing, engagement and recognition initiatives Provide leaders with data-driven insights to inform decision-making Ideal candidate; Experienced HR generalist or People Partner, ideally within an SME Strong UK employment law knowledge and ER expertise Confident influencing and coaching managers at all levels Skilled in improving processes, culture and people capability CIPD Level 5 (or equivalent experience) Pragmatic, approachable and solutions-focused Emotionally intelligent, confident and credible Values-led, with a collaborative and positive mindset Summary;This is a standout role for an HR professional who wants senior influence without needing full-time hours . You'll join a respected, growing, values-driven SME where your work will be visible and appreciated. You'll have the freedom to build, shape and improve, without being weighed down by heavy admin, as the role will have dedicated HR administrative support. If you're looking for a role where you can make a tangible difference, drive cultural change, and partner closely with an engaged and supportive leadership team, this is an opportunity to genuinely leave your mark.
Mar 27, 2026
Full time
The OpportunityA long-established, credible organisation operating within a specialist distribution and logistics sector is seeking a strategic, people-focused HR professional to help shape the next chapter of its culture and people function. Working across across multi-site operations and headquartered in Yorkshire, the business prides itself on its friendly, open and collaborative environment. Having introduced a formal HR function in recent years, the organisation is now ready to strengthen its people strategy, manager capability and employee experience. This is a rare opportunity to lead meaningful change in a values-driven SME , with part-time flexibility and full strategic influence. Key Responsibilities;You'll play a central role in shaping how our people experience the organisation,partnering closely with Directors and managers to strengthen leadership capability, embed our values and build a positive, connected culture. Strengthen leadership capability by partnering with Directors and managers across the business Embed company values and improve communication, engagement and overall workplace culture Support organisational design, workforce planning and change initiatives Lead complex ER cases with a fair, balanced and pragmatic approach Coach and upskill managers to confidently handle everyday people issues Simplify and enhance core HR processes including onboarding, performance and development Lead the roll-out of a new appraisal process and build capability around performance management Develop and introduce practical development tools and frameworks tailored to business needs Support succession planning and future talent development Shape meaningful wellbeing, engagement and recognition initiatives Provide leaders with data-driven insights to inform decision-making Ideal candidate; Experienced HR generalist or People Partner, ideally within an SME Strong UK employment law knowledge and ER expertise Confident influencing and coaching managers at all levels Skilled in improving processes, culture and people capability CIPD Level 5 (or equivalent experience) Pragmatic, approachable and solutions-focused Emotionally intelligent, confident and credible Values-led, with a collaborative and positive mindset Summary;This is a standout role for an HR professional who wants senior influence without needing full-time hours . You'll join a respected, growing, values-driven SME where your work will be visible and appreciated. You'll have the freedom to build, shape and improve, without being weighed down by heavy admin, as the role will have dedicated HR administrative support. If you're looking for a role where you can make a tangible difference, drive cultural change, and partner closely with an engaged and supportive leadership team, this is an opportunity to genuinely leave your mark.
Head of Commercial Finance City of London (Hybrid) Paying up to £110k DOE + 18% Bonus Cobb & Jones Recruitment have been engaged exclusively with an insurance company based in London, supporting them in their search for a newly created Head of Commercial Finance role. The early stages of this role involve "building" and won't require direct team management immediately, you will be required to leverage off a variety of people within several departments inclusive of finance, marketing / commercial and management information. Experience and profiles of interest include Head of Commercial Finance, Commercial Finance Manager, Commercial Finance Business Partner, Commercial FP&A. The Role: As Head of Commercial Finance, you will be the strategic engine behind commercial performance-partnering with senior leaders across Marketing, Pricing, Product and MI to drive value creation, customer lifetime value, and long-term sustainable growth. This is a visible, high-influence role that directly supports the CFO and Executive team, shaping decisions that impact the future direction of the business. Remit: Strategic Commercial Business Partnering Act as the primary commercial finance partner across Marketing, Pricing, and Product. Shape pricing strategies, product propositions, insurer panel decisions, and commercial plans. Provide analytical challenge and strategic insight to ensure growth is profitable and sustainable. Planning, Forecasting & Commercial Modelling Own commercial inputs into budgets, forecasts and long-range planning. Build revenue models, acquisition forecasts, retention insights and commercial assumptions. Present drivers and recommendations directly to the CFO, CEO and execs. Performance Insight & Accountability Work with MI teams to deliver high-quality dashboards and commercial reporting. Drive clarity, transparency and accountability across revenue, margin, cost efficiency and customer metrics. Identify underperformance and influence action plans to address it. Value Creation & Strategic Analysis Lead business cases, investment appraisals and scenario modelling for new products and transformation initiatives. Strengthen governance around pricing, fair value and Consumer Duty outcomes. Leadership & Team Development Build and inspire a high-performing Commercial Finance team. Foster a culture of curiosity, challenge and insight. Champion best-in-class modelling, analytics and partnering. Skillset: A qualified accountant (ACA/CIMA/ACCA) OR extensive commercial finance leadership experience. Significant experience in insurance (general insurance, broking or wider financial services). A proven track record of driving commercial outcomes at a senior level. Deep understanding of pricing economics, marketing ROI, and customer value modelling. Exceptional analytical skills with the ability to simplify complexity and tell a compelling financial story. Strong influencing capability with confidence presenting to executive teams. Personality Profile: Commercially minded, curious and forward-thinking. Pragmatic, decisive and comfortable challenging constructively. Highly collaborative - you enjoy partnering across functions. Outcome-focused, accountable and motivated by delivering meaningful impact. Able to operate at pace in a dynamic, growth-focused environment. Why Apply? This is an opportunity to: Step into a pivotal leadership role with genuine influence at exec level. Shape commercial strategy for a recognised, customer-led insurance business. Lead a talented team while driving high-value initiatives. Join a business committed to continuous improvement, growth and innovation. What's on offer: Generous pension contribution Paying 18% bonus Paying up to £100k DOE Hybrid role, 2 days in the London office If you're a seasoned commercial finance leader who understands the nuances of insurance products, distribution and pricing-and you thrive on commercial challenge-this role offers the scope, seniority and impact you're looking for.
Mar 27, 2026
Full time
Head of Commercial Finance City of London (Hybrid) Paying up to £110k DOE + 18% Bonus Cobb & Jones Recruitment have been engaged exclusively with an insurance company based in London, supporting them in their search for a newly created Head of Commercial Finance role. The early stages of this role involve "building" and won't require direct team management immediately, you will be required to leverage off a variety of people within several departments inclusive of finance, marketing / commercial and management information. Experience and profiles of interest include Head of Commercial Finance, Commercial Finance Manager, Commercial Finance Business Partner, Commercial FP&A. The Role: As Head of Commercial Finance, you will be the strategic engine behind commercial performance-partnering with senior leaders across Marketing, Pricing, Product and MI to drive value creation, customer lifetime value, and long-term sustainable growth. This is a visible, high-influence role that directly supports the CFO and Executive team, shaping decisions that impact the future direction of the business. Remit: Strategic Commercial Business Partnering Act as the primary commercial finance partner across Marketing, Pricing, and Product. Shape pricing strategies, product propositions, insurer panel decisions, and commercial plans. Provide analytical challenge and strategic insight to ensure growth is profitable and sustainable. Planning, Forecasting & Commercial Modelling Own commercial inputs into budgets, forecasts and long-range planning. Build revenue models, acquisition forecasts, retention insights and commercial assumptions. Present drivers and recommendations directly to the CFO, CEO and execs. Performance Insight & Accountability Work with MI teams to deliver high-quality dashboards and commercial reporting. Drive clarity, transparency and accountability across revenue, margin, cost efficiency and customer metrics. Identify underperformance and influence action plans to address it. Value Creation & Strategic Analysis Lead business cases, investment appraisals and scenario modelling for new products and transformation initiatives. Strengthen governance around pricing, fair value and Consumer Duty outcomes. Leadership & Team Development Build and inspire a high-performing Commercial Finance team. Foster a culture of curiosity, challenge and insight. Champion best-in-class modelling, analytics and partnering. Skillset: A qualified accountant (ACA/CIMA/ACCA) OR extensive commercial finance leadership experience. Significant experience in insurance (general insurance, broking or wider financial services). A proven track record of driving commercial outcomes at a senior level. Deep understanding of pricing economics, marketing ROI, and customer value modelling. Exceptional analytical skills with the ability to simplify complexity and tell a compelling financial story. Strong influencing capability with confidence presenting to executive teams. Personality Profile: Commercially minded, curious and forward-thinking. Pragmatic, decisive and comfortable challenging constructively. Highly collaborative - you enjoy partnering across functions. Outcome-focused, accountable and motivated by delivering meaningful impact. Able to operate at pace in a dynamic, growth-focused environment. Why Apply? This is an opportunity to: Step into a pivotal leadership role with genuine influence at exec level. Shape commercial strategy for a recognised, customer-led insurance business. Lead a talented team while driving high-value initiatives. Join a business committed to continuous improvement, growth and innovation. What's on offer: Generous pension contribution Paying 18% bonus Paying up to £100k DOE Hybrid role, 2 days in the London office If you're a seasoned commercial finance leader who understands the nuances of insurance products, distribution and pricing-and you thrive on commercial challenge-this role offers the scope, seniority and impact you're looking for.
Are you a design-savvy marketer looking for your next big move? I am currently recruiting for a Marketing Executive for a fantastic client of mine based in Ware. They are a growing team looking for someone with at least 2 years of experience who is ready to roll up their sleeves and make a real impact. This isn't just about "managing" marketing, it's about creating it. My client values passion and enthusiasm, specifically looking for someone who focuses on "work that works." You'll have the freedom to lead engaging campaigns across all channels, with the support of a Head of Marketing who values bold ideas and data-driven results. Key Responsibilities: Create, design, and deliver integrated digital marketing campaigns and content aligned with core business objectives. Manage and update the WordPress website via Beaver Builder, overseeing technical SEO elements including meta descriptions and alt tags. Produce high-quality marketing assets, including digital brochures, sales sheets, and professional presentations. Develop visual content (graphics, video, and animations) for web, social media, podcasts, and webinars using Canva, Adobe Creative Suite (Premiere Pro, Illustrator), and OBS. Plan and deploy targeted email and social media campaigns through Spotler and Spotler Engage. Implement and optimise SEO and AEO strategies to enhance online visibility and search rankings. Track, analyse, and report on campaign KPIs, recommending data-driven improvements to maximize ROI. Collaborate with external agencies and partners to ensure high-quality, on-time project delivery. Monitor market trends and competitor activity to identify new growth opportunities. Ensure all marketing initiatives are delivered within designated budgets and deadlines. The successful candidate will have: Proven track record in digital marketing, with a strong preference for B2B environments. Confident design capabilities, specifically in creating high-impact PowerPoint presentations with clear visual messaging. Experience with marketing automation and analytics platforms such as Spotler, HubSpot, Marketo, Pardot, or GA4 . Solid working knowledge of WordPress, ideally with experience using Beaver Builder. High proficiency in Canva and Adobe Creative Suite, including hands-on experience in video editing. Proficiency in Microsoft Office Suite and general marketing technology stacks. Desirable but not essential: Bachelor's degree in marketing, Communications, or a related field. Knowledge of SEO and AEO best practices. Familiarity with paid digital advertising platforms and campaign management. Deep understanding of diverse digital marketing channels and modern tactics. Direct experience using Spotler and Spotler Engage. Benefits: 20 days holiday + bank holidays Birthday off Pension Scheme Flexible hybrid working Salary Sacrifice private healthcare, and dental (after probation) Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful. Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience.
Mar 27, 2026
Full time
Are you a design-savvy marketer looking for your next big move? I am currently recruiting for a Marketing Executive for a fantastic client of mine based in Ware. They are a growing team looking for someone with at least 2 years of experience who is ready to roll up their sleeves and make a real impact. This isn't just about "managing" marketing, it's about creating it. My client values passion and enthusiasm, specifically looking for someone who focuses on "work that works." You'll have the freedom to lead engaging campaigns across all channels, with the support of a Head of Marketing who values bold ideas and data-driven results. Key Responsibilities: Create, design, and deliver integrated digital marketing campaigns and content aligned with core business objectives. Manage and update the WordPress website via Beaver Builder, overseeing technical SEO elements including meta descriptions and alt tags. Produce high-quality marketing assets, including digital brochures, sales sheets, and professional presentations. Develop visual content (graphics, video, and animations) for web, social media, podcasts, and webinars using Canva, Adobe Creative Suite (Premiere Pro, Illustrator), and OBS. Plan and deploy targeted email and social media campaigns through Spotler and Spotler Engage. Implement and optimise SEO and AEO strategies to enhance online visibility and search rankings. Track, analyse, and report on campaign KPIs, recommending data-driven improvements to maximize ROI. Collaborate with external agencies and partners to ensure high-quality, on-time project delivery. Monitor market trends and competitor activity to identify new growth opportunities. Ensure all marketing initiatives are delivered within designated budgets and deadlines. The successful candidate will have: Proven track record in digital marketing, with a strong preference for B2B environments. Confident design capabilities, specifically in creating high-impact PowerPoint presentations with clear visual messaging. Experience with marketing automation and analytics platforms such as Spotler, HubSpot, Marketo, Pardot, or GA4 . Solid working knowledge of WordPress, ideally with experience using Beaver Builder. High proficiency in Canva and Adobe Creative Suite, including hands-on experience in video editing. Proficiency in Microsoft Office Suite and general marketing technology stacks. Desirable but not essential: Bachelor's degree in marketing, Communications, or a related field. Knowledge of SEO and AEO best practices. Familiarity with paid digital advertising platforms and campaign management. Deep understanding of diverse digital marketing channels and modern tactics. Direct experience using Spotler and Spotler Engage. Benefits: 20 days holiday + bank holidays Birthday off Pension Scheme Flexible hybrid working Salary Sacrifice private healthcare, and dental (after probation) Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful. Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience.
Finance Director / Head of Finance Henley-on-Thames £85,000 - £100,000 + Benefits 3 days in the office We are looking for someone who genuinely enjoys the craft of accounting. This is a role for a technically strong finance leader who enjoys being the go-to accounting expert within a business . Someone who takes pride in strong financial reporting, controls, compliance and getting the numbers right, while also supporting commercial decisions. We Do Group are supporting a successful privately owned SME based near Henley-on-Thames as they hire a Finance Director / Head of Finance . This is a hands-on leadership role within a small, high-quality business with a flat structure and a close-knit leadership team. The successful candidate will take full ownership of the finance function and work closely with the CEO, playing a key role in supporting the ongoing success of the business. Whilst there is strong commercial exposure, the technical accounting grounding is critical . We are looking for someone who enjoys being the person responsible for financial reporting, compliance, controls and governance , whilst also providing insight and support to leadership. This role would suit an experienced Finance Director, Head of Finance or Financial Controller who enjoys running the full finance function and being highly involved in the financial management of a successful SME. It is ideal for someone who enjoys being hands-on, detail oriented and technically strong , rather than operating in a large corporate structure. The Role This position will take responsibility for the full finance function and act as the key financial partner to the CEO. Responsibilities will include: Full ownership of the finance function, reporting directly to the CEO Production of management accounts, statutory accounts and financial reporting Ensuring strong financial controls, governance and compliance Oversight of treasury, cashflow management and financial planning Managing tax matters and working with external advisers Supporting investment decisions and strategic planning Maintaining robust audit readiness and financial processes Oversight of payroll and purchase-to-pay processes Managing relationships with external accountants, advisers and service providers Working closely with the leadership team to support commercial decision making You will be supported by a small finance team , but this is very much a hands-on role where you will remain close to the detail . The Environment A successful and well-established SME Flat leadership structure and collaborative culture A small senior leadership team Calm and considered culture. Sub 20 employees. High visibility and direct access to the CEO A role where finance plays a trusted and valued role within the business Your Profile We are looking for an experienced finance professional who enjoys operating in smaller, entrepreneurial environments. You will likely be: A qualified accountant (ACA, ACCA or equivalent) An experienced Finance Director, Head of Finance or Financial Controller Technically strong with excellent financial reporting and accounting knowledge Comfortable running a broad and hands-on finance function Someone who enjoys owning the numbers and financial integrity of a business A clear communicator who can support leadership with financial insight This role will particularly suit someone who enjoys operating at this level and is looking for a long-term, stable leadership role within a successful SME . Package £85,000 - £100,000 salary + benefits Henley-on-Thames location Hybrid working with three days per week in the office
Mar 27, 2026
Full time
Finance Director / Head of Finance Henley-on-Thames £85,000 - £100,000 + Benefits 3 days in the office We are looking for someone who genuinely enjoys the craft of accounting. This is a role for a technically strong finance leader who enjoys being the go-to accounting expert within a business . Someone who takes pride in strong financial reporting, controls, compliance and getting the numbers right, while also supporting commercial decisions. We Do Group are supporting a successful privately owned SME based near Henley-on-Thames as they hire a Finance Director / Head of Finance . This is a hands-on leadership role within a small, high-quality business with a flat structure and a close-knit leadership team. The successful candidate will take full ownership of the finance function and work closely with the CEO, playing a key role in supporting the ongoing success of the business. Whilst there is strong commercial exposure, the technical accounting grounding is critical . We are looking for someone who enjoys being the person responsible for financial reporting, compliance, controls and governance , whilst also providing insight and support to leadership. This role would suit an experienced Finance Director, Head of Finance or Financial Controller who enjoys running the full finance function and being highly involved in the financial management of a successful SME. It is ideal for someone who enjoys being hands-on, detail oriented and technically strong , rather than operating in a large corporate structure. The Role This position will take responsibility for the full finance function and act as the key financial partner to the CEO. Responsibilities will include: Full ownership of the finance function, reporting directly to the CEO Production of management accounts, statutory accounts and financial reporting Ensuring strong financial controls, governance and compliance Oversight of treasury, cashflow management and financial planning Managing tax matters and working with external advisers Supporting investment decisions and strategic planning Maintaining robust audit readiness and financial processes Oversight of payroll and purchase-to-pay processes Managing relationships with external accountants, advisers and service providers Working closely with the leadership team to support commercial decision making You will be supported by a small finance team , but this is very much a hands-on role where you will remain close to the detail . The Environment A successful and well-established SME Flat leadership structure and collaborative culture A small senior leadership team Calm and considered culture. Sub 20 employees. High visibility and direct access to the CEO A role where finance plays a trusted and valued role within the business Your Profile We are looking for an experienced finance professional who enjoys operating in smaller, entrepreneurial environments. You will likely be: A qualified accountant (ACA, ACCA or equivalent) An experienced Finance Director, Head of Finance or Financial Controller Technically strong with excellent financial reporting and accounting knowledge Comfortable running a broad and hands-on finance function Someone who enjoys owning the numbers and financial integrity of a business A clear communicator who can support leadership with financial insight This role will particularly suit someone who enjoys operating at this level and is looking for a long-term, stable leadership role within a successful SME . Package £85,000 - £100,000 salary + benefits Henley-on-Thames location Hybrid working with three days per week in the office
Technical Content & PR Manager KentReporting to: Head of Marketing We're looking for a commercially-minded Technical Content & PR Manager to take ownership of technical communications across a group of leading brands. This is a high-impact role sitting at the intersection of engineering, sales and marketing-perfect for someone who thrives on translating complex manufacturing capabilities into clear, credible messaging that resonates with high-value B2B audiences. You'll play a key role in strengthening our authority across UK and US markets. This is not a generic content role. We're looking for someone who understands technical environments and can communicate with confidence and credibility. What You'll Be Doing Technical Content Leadership Own and drive the technical content strategy across multiple brands Create high-value content including case studies, whitepapers, blogs and application notes Collaborate closely with engineers and technical teams to extract insight and expertise Ensure all messaging is technically accurate, commercially aligned and consistent Build authority through targeted, insight-led content PR & Media Relations Develop and manage relationships with UK and US trade media Write and distribute press releases for launches, exhibitions and milestones Secure editorial features, interviews and industry coverage Identify and act on PR opportunities within evolving markets Exhibitions & Events Lead communications for major exhibitions and conferences Deliver impactful pre-event, live and post-event content Support campaign messaging to maximise ROI and engagement Brand & Positioning Ensure consistency across all group brands Support positioning in high-value, technical markets Keep technical credibility at the heart of all communications What We're Looking For 5+ years' experience in technical content, B2B PR or engineering-led industries Background in manufacturing, or similar technical environments preferred Proven ability to translate complex technical concepts into engaging, accessible content Strong understanding of B2B buying cycles and commercial messaging Experience managing trade media relationships Confidence working with and interviewing technical stakeholders Highly organised, proactive and commercially aware What Success Looks Like Increased brand authority Stronger engagement from high-value prospects Consistent, credible technical messaging across all brands Measurable PR coverage and exhibition impact If you're a technically fluent storyteller who can bridge the gap between engineering and commercial success, we'd love to hear from you.This is an office based role, Monday to Friday. If the above sounds like you, do not hesitate to apply now!Due to volume, we are unable to respond to unsuccessful applications.
Mar 27, 2026
Full time
Technical Content & PR Manager KentReporting to: Head of Marketing We're looking for a commercially-minded Technical Content & PR Manager to take ownership of technical communications across a group of leading brands. This is a high-impact role sitting at the intersection of engineering, sales and marketing-perfect for someone who thrives on translating complex manufacturing capabilities into clear, credible messaging that resonates with high-value B2B audiences. You'll play a key role in strengthening our authority across UK and US markets. This is not a generic content role. We're looking for someone who understands technical environments and can communicate with confidence and credibility. What You'll Be Doing Technical Content Leadership Own and drive the technical content strategy across multiple brands Create high-value content including case studies, whitepapers, blogs and application notes Collaborate closely with engineers and technical teams to extract insight and expertise Ensure all messaging is technically accurate, commercially aligned and consistent Build authority through targeted, insight-led content PR & Media Relations Develop and manage relationships with UK and US trade media Write and distribute press releases for launches, exhibitions and milestones Secure editorial features, interviews and industry coverage Identify and act on PR opportunities within evolving markets Exhibitions & Events Lead communications for major exhibitions and conferences Deliver impactful pre-event, live and post-event content Support campaign messaging to maximise ROI and engagement Brand & Positioning Ensure consistency across all group brands Support positioning in high-value, technical markets Keep technical credibility at the heart of all communications What We're Looking For 5+ years' experience in technical content, B2B PR or engineering-led industries Background in manufacturing, or similar technical environments preferred Proven ability to translate complex technical concepts into engaging, accessible content Strong understanding of B2B buying cycles and commercial messaging Experience managing trade media relationships Confidence working with and interviewing technical stakeholders Highly organised, proactive and commercially aware What Success Looks Like Increased brand authority Stronger engagement from high-value prospects Consistent, credible technical messaging across all brands Measurable PR coverage and exhibition impact If you're a technically fluent storyteller who can bridge the gap between engineering and commercial success, we'd love to hear from you.This is an office based role, Monday to Friday. If the above sounds like you, do not hesitate to apply now!Due to volume, we are unable to respond to unsuccessful applications.
A fantastic opportunity has arisen for a Finance Business Partner to join a large and complex organisation supporting a key operational area, with a particular focus on property services and asset-related programmes . Finance plays an important role in ensuring strong financial oversight, insight and challenge as the organisation manages significant operational activity and evolving regulatory requirements. Reporting to the Head of Financial Business Partnering , this role partners closely with senior budget holders and operational leaders across property and maintenance functions. You will provide clear financial insight to support decision-making, strengthen financial planning and ensure robust reporting across these areas. This is a broad role offering strong exposure to senior stakeholders and the opportunity to influence operational and strategic decisions through high-quality financial analysis and business partnering. What you'll do Act as the key finance partner to senior stakeholders across property services and operational teams Support the annual budgeting process and monthly forecasting , ensuring clear understanding of key cost drivers Produce monthly management accounts commentary and financial reporting for allocated operational areas Analyse movements between actuals, budgets and forecasts , providing clear explanations and challenge to budget holders Work closely with operational teams to monitor spend, highlight risks and identify opportunities for improvement Deliver ad-hoc financial analysis and insight to support operational programmes and projects What you'll need ACA / ACCA / CIMA qualified (or equivalent) with relevant post-qualification experience Experience in a Finance Business Partnering or Management Accounting role within a reasonably complex organisation Strong budgeting, forecasting and financial analysis capability Confidence working with senior stakeholders and providing constructive challenge Advanced Excel and financial systems experience , with the ability to analyse large datasets Strong communication skills with the ability to translate complex financial information for non-financial teams Experience supporting operational, property, maintenance or asset-focused teams would be beneficial, though the organisation is primarily focused on candidates who can demonstrate strong business partnering capability within complex environments. If you're looking for a role with meaningful stakeholder exposure and the opportunity to support major operational programmes , this could be an excellent next step.
Mar 27, 2026
Full time
A fantastic opportunity has arisen for a Finance Business Partner to join a large and complex organisation supporting a key operational area, with a particular focus on property services and asset-related programmes . Finance plays an important role in ensuring strong financial oversight, insight and challenge as the organisation manages significant operational activity and evolving regulatory requirements. Reporting to the Head of Financial Business Partnering , this role partners closely with senior budget holders and operational leaders across property and maintenance functions. You will provide clear financial insight to support decision-making, strengthen financial planning and ensure robust reporting across these areas. This is a broad role offering strong exposure to senior stakeholders and the opportunity to influence operational and strategic decisions through high-quality financial analysis and business partnering. What you'll do Act as the key finance partner to senior stakeholders across property services and operational teams Support the annual budgeting process and monthly forecasting , ensuring clear understanding of key cost drivers Produce monthly management accounts commentary and financial reporting for allocated operational areas Analyse movements between actuals, budgets and forecasts , providing clear explanations and challenge to budget holders Work closely with operational teams to monitor spend, highlight risks and identify opportunities for improvement Deliver ad-hoc financial analysis and insight to support operational programmes and projects What you'll need ACA / ACCA / CIMA qualified (or equivalent) with relevant post-qualification experience Experience in a Finance Business Partnering or Management Accounting role within a reasonably complex organisation Strong budgeting, forecasting and financial analysis capability Confidence working with senior stakeholders and providing constructive challenge Advanced Excel and financial systems experience , with the ability to analyse large datasets Strong communication skills with the ability to translate complex financial information for non-financial teams Experience supporting operational, property, maintenance or asset-focused teams would be beneficial, though the organisation is primarily focused on candidates who can demonstrate strong business partnering capability within complex environments. If you're looking for a role with meaningful stakeholder exposure and the opportunity to support major operational programmes , this could be an excellent next step.
Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Senior Solutions Consultant you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards. Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities. Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments. Strong knowledge of web/scripting technologies and SaaS architectures. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre. Analytical storyteller: You turn data and metrics into compelling business insights. Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Mar 27, 2026
Full time
Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Senior Solutions Consultant you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards. Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities. Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments. Strong knowledge of web/scripting technologies and SaaS architectures. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre. Analytical storyteller: You turn data and metrics into compelling business insights. Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Senior Finance Business Partner Location: Harrogate Salary: Up to £70,000 + Car Allowance + 15% Bonus Elevation Recruitment Group are partnering with a fast-growing, multi-site FMCG manufacturing business to recruit a Senior Finance Business Partner. Following double-digit growth over the last two years, the business continues to invest heavily in its operations and product offering, creating an exciting opportunity for a commercially focused finance professional to play a key role in the next phase of expansion. This is a highly visible role where finance sits at the heart of commercial and operational decision making. You will work closely with senior leaders across commercial, production and supply chain, providing the insight, challenge and financial clarity needed to drive performance across a complex manufacturing environment. For an ambitious individual from an FMCG or manufacturing background, this represents one of the most exciting commercial finance opportunities in the region. The Role Reporting to the Head of Finance, you will act as a true business partner across the organisation, supporting National Account Managers, Production Managers and operational leadership to improve profitability, optimise costs and drive continuous improvement across the manufacturing process. You will be expected to spend time in the operation, understanding how the business works on the ground and translating that knowledge into meaningful financial insight that supports commercial and strategic decision making. Key Responsibilities • Business partner with commercial teams and National Account Managers to develop competitive and profitable pricing strategies• Deliver regular sales and profitability analysis with clear commentary for senior leadership• Own and develop forecasting models to improve visibility and commercial planning• Analyse manufacturing cost drivers and identify opportunities for cost optimisation and margin improvement• Lead weekly production variance reviews with operations and engineering teams• Support capital investment decisions through capex analysis and project spend monitoring• Drive the implementation of standard costing and support lean manufacturing initiatives• Work closely with supply chain teams to maintain accurate bills of materials and stock integrity• Support continuous improvement initiatives including energy usage and operational efficiency projects About You • Qualified accountant (CIMA, ACCA or ACA) - part qualified candidates with strong experience may also be considered• Background in manufacturing or FMCG environments• Strong commercial finance or business partnering experience• Confident working with operational stakeholders and influencing decision making• Highly analytical with strong Excel and financial modelling capability• Curious, proactive and comfortable operating in a fast-paced environment Why This Role? This is a fantastic opportunity to join a business that is growing rapidly and investing heavily in its future. You will gain exposure to a dynamic manufacturing environment, partner with senior leaders across the business and play a key role in driving commercial performance and operational improvement. For an ambitious finance professional looking to build a career in commercial finance within FMCG or manufacturing, opportunities like this rarely come to market.
Mar 27, 2026
Full time
Senior Finance Business Partner Location: Harrogate Salary: Up to £70,000 + Car Allowance + 15% Bonus Elevation Recruitment Group are partnering with a fast-growing, multi-site FMCG manufacturing business to recruit a Senior Finance Business Partner. Following double-digit growth over the last two years, the business continues to invest heavily in its operations and product offering, creating an exciting opportunity for a commercially focused finance professional to play a key role in the next phase of expansion. This is a highly visible role where finance sits at the heart of commercial and operational decision making. You will work closely with senior leaders across commercial, production and supply chain, providing the insight, challenge and financial clarity needed to drive performance across a complex manufacturing environment. For an ambitious individual from an FMCG or manufacturing background, this represents one of the most exciting commercial finance opportunities in the region. The Role Reporting to the Head of Finance, you will act as a true business partner across the organisation, supporting National Account Managers, Production Managers and operational leadership to improve profitability, optimise costs and drive continuous improvement across the manufacturing process. You will be expected to spend time in the operation, understanding how the business works on the ground and translating that knowledge into meaningful financial insight that supports commercial and strategic decision making. Key Responsibilities • Business partner with commercial teams and National Account Managers to develop competitive and profitable pricing strategies• Deliver regular sales and profitability analysis with clear commentary for senior leadership• Own and develop forecasting models to improve visibility and commercial planning• Analyse manufacturing cost drivers and identify opportunities for cost optimisation and margin improvement• Lead weekly production variance reviews with operations and engineering teams• Support capital investment decisions through capex analysis and project spend monitoring• Drive the implementation of standard costing and support lean manufacturing initiatives• Work closely with supply chain teams to maintain accurate bills of materials and stock integrity• Support continuous improvement initiatives including energy usage and operational efficiency projects About You • Qualified accountant (CIMA, ACCA or ACA) - part qualified candidates with strong experience may also be considered• Background in manufacturing or FMCG environments• Strong commercial finance or business partnering experience• Confident working with operational stakeholders and influencing decision making• Highly analytical with strong Excel and financial modelling capability• Curious, proactive and comfortable operating in a fast-paced environment Why This Role? This is a fantastic opportunity to join a business that is growing rapidly and investing heavily in its future. You will gain exposure to a dynamic manufacturing environment, partner with senior leaders across the business and play a key role in driving commercial performance and operational improvement. For an ambitious finance professional looking to build a career in commercial finance within FMCG or manufacturing, opportunities like this rarely come to market.
Claims Handler - Indemnity & Liability Resolution (ILR) Locations: You must be commutable to one of the following offices: Manchester, Chelmsford, Whitstable, (Hybrid working - typically 1 day per week in the office once probation is passed) About the Role We're looking for proactive and customer-focused Claims Handlers to join our growing team. You'll manage motor claim tasks, focussing on achieving accurate Indemnity and Liability decisions, whilst updating our Customers throughout. You will manage these claims by exception and only working tasks within your remit. Using your technical expertise, negotiation skills, and strong communication, you'll ensure decision are made efficiently, fairly, and in line with both regulatory standards and our business objectives. We'll support you with full training, a personal development plan, and clear career progression opportunities. Performance is measured against transparent KPIs, with annual reviews and the chance to earn an annual pay review. What You'll Be Doing Handle allocated motor claim tasks in line with our philosophy, processes, and service standards. In-bound & out-bound Customer phone calls. Empowered to make Indemnity and Liability decisions to achieve the best outcomes for our customers and the business. Control claims costs through robust negotiation and strong use of evidence. Communicate confidently with customers, third parties, and suppliers. Maintain accurate records, reserves, and task management to ensure claims progress in a timely way. Work within agreed authority limits, escalating when appropriate. Collaborate with colleagues and business partners to achieve positive outcomes. Stay up to date with FCA, DPA, and TCF requirements, always ensuring compliance. Take ownership of your personal development, supported by ongoing training and coaching. What We're Looking For Experience in motor claims handling environment is essential. Strong knowledge of indemnity, liability, third-party risks, and related heads of claim is required. Excellent negotiation skills, with the ability to balance customer service and cost control. Confident communicator with proven telephony and customer service skills. Highly organised, with the ability to prioritise your own workload. Commercially aware and adaptable, with a willingness to learn and grow. Strong team player with a proactive mindset and a Can do attitude. What We Offer Hybrid working (typically 1 day in the office per week once probation is complete). Clear development pathways with tailored training and coaching. A collaborative and supportive team culture. The chance to build specialist expertise in a dynamic claim's environment.
Mar 27, 2026
Full time
Claims Handler - Indemnity & Liability Resolution (ILR) Locations: You must be commutable to one of the following offices: Manchester, Chelmsford, Whitstable, (Hybrid working - typically 1 day per week in the office once probation is passed) About the Role We're looking for proactive and customer-focused Claims Handlers to join our growing team. You'll manage motor claim tasks, focussing on achieving accurate Indemnity and Liability decisions, whilst updating our Customers throughout. You will manage these claims by exception and only working tasks within your remit. Using your technical expertise, negotiation skills, and strong communication, you'll ensure decision are made efficiently, fairly, and in line with both regulatory standards and our business objectives. We'll support you with full training, a personal development plan, and clear career progression opportunities. Performance is measured against transparent KPIs, with annual reviews and the chance to earn an annual pay review. What You'll Be Doing Handle allocated motor claim tasks in line with our philosophy, processes, and service standards. In-bound & out-bound Customer phone calls. Empowered to make Indemnity and Liability decisions to achieve the best outcomes for our customers and the business. Control claims costs through robust negotiation and strong use of evidence. Communicate confidently with customers, third parties, and suppliers. Maintain accurate records, reserves, and task management to ensure claims progress in a timely way. Work within agreed authority limits, escalating when appropriate. Collaborate with colleagues and business partners to achieve positive outcomes. Stay up to date with FCA, DPA, and TCF requirements, always ensuring compliance. Take ownership of your personal development, supported by ongoing training and coaching. What We're Looking For Experience in motor claims handling environment is essential. Strong knowledge of indemnity, liability, third-party risks, and related heads of claim is required. Excellent negotiation skills, with the ability to balance customer service and cost control. Confident communicator with proven telephony and customer service skills. Highly organised, with the ability to prioritise your own workload. Commercially aware and adaptable, with a willingness to learn and grow. Strong team player with a proactive mindset and a Can do attitude. What We Offer Hybrid working (typically 1 day in the office per week once probation is complete). Clear development pathways with tailored training and coaching. A collaborative and supportive team culture. The chance to build specialist expertise in a dynamic claim's environment.
Principal / Senior BIM Coordinator - MEP Building Services MEP Solihull/Birmingham office & remote working Salary up to & around £60,000 + benefits depending on exp Want to work with a growing and well-established Engineering Consultancy in the West Midlands?Seeking responsibility, more career progression, and a varied role within BIM, alongside a range of projects and dynamic teams!?If you're after flexibility, the chance to work from home and progress within the business, this is the role for you!For more information on this vacancy, please get in touch with Jevon Astley-Jones on the numbers provided on our website! About the company? This Building Services, Mechanical and Electrical Engineering specific consultancy are now looking to complement their Midlands teams with a Senior BIM Coordinator who can come in and hit the ground running.Someone who can work independently on their own projects, manage a small team, report to the BIM manager and soon move into a similar position.They have 8 offices around the UK and are known as one of the best in the sector. Working in all areas of Building Services, including Sustainability, BIM and acoustics, this consultancy is in a phase of growth due to the range and number of projects they have recently secured.Using all the latest technologies you will be equipped with all the tools you need to successfully complete your job. You will be reporting to a Head of BIM and working alongside several different coordinators. They are a large team in the Midlands, a sociable bunch of individuals who all get on well but you'll also get the privilege of working from home and flexibly.If you are looking for a position where you can progress, work with a flourishing business, and enjoy your engineering, this is the role for you! What is required from the successful Principal / Senior BIM Coordinator? Proven experience within the MEP / Building Services Design sector in a similar position. Able to successfully deliver projects alongside Engineers and other BIM Technicians. What can they offer the successful Principal / Senior BIM Coordinator? An exciting, sociable, and growing working environment. A competitive starting salary and regular reviews. Remote working as well as a dynamic office environment The chance to develop your career with the building services design sector. The ability to work on a huge range of projects both locally and national. How to Apply? For more information on this Principal / Senior BIM Coordinator vacancy, please give Jevon Astley-Jones a call. Numbers can be found on our website. Alternatively apply through this site.
Mar 27, 2026
Full time
Principal / Senior BIM Coordinator - MEP Building Services MEP Solihull/Birmingham office & remote working Salary up to & around £60,000 + benefits depending on exp Want to work with a growing and well-established Engineering Consultancy in the West Midlands?Seeking responsibility, more career progression, and a varied role within BIM, alongside a range of projects and dynamic teams!?If you're after flexibility, the chance to work from home and progress within the business, this is the role for you!For more information on this vacancy, please get in touch with Jevon Astley-Jones on the numbers provided on our website! About the company? This Building Services, Mechanical and Electrical Engineering specific consultancy are now looking to complement their Midlands teams with a Senior BIM Coordinator who can come in and hit the ground running.Someone who can work independently on their own projects, manage a small team, report to the BIM manager and soon move into a similar position.They have 8 offices around the UK and are known as one of the best in the sector. Working in all areas of Building Services, including Sustainability, BIM and acoustics, this consultancy is in a phase of growth due to the range and number of projects they have recently secured.Using all the latest technologies you will be equipped with all the tools you need to successfully complete your job. You will be reporting to a Head of BIM and working alongside several different coordinators. They are a large team in the Midlands, a sociable bunch of individuals who all get on well but you'll also get the privilege of working from home and flexibly.If you are looking for a position where you can progress, work with a flourishing business, and enjoy your engineering, this is the role for you! What is required from the successful Principal / Senior BIM Coordinator? Proven experience within the MEP / Building Services Design sector in a similar position. Able to successfully deliver projects alongside Engineers and other BIM Technicians. What can they offer the successful Principal / Senior BIM Coordinator? An exciting, sociable, and growing working environment. A competitive starting salary and regular reviews. Remote working as well as a dynamic office environment The chance to develop your career with the building services design sector. The ability to work on a huge range of projects both locally and national. How to Apply? For more information on this Principal / Senior BIM Coordinator vacancy, please give Jevon Astley-Jones a call. Numbers can be found on our website. Alternatively apply through this site.
I am very pleased to be supporting my client in the recruitment of a Lead Expense Business Partner. This is a pivotal role working in the Senior FP&A team of a global insurance business. You will be working 2 days in the office and 3 from home. On offer is a role where can help to shape the financial outlook for the year ahead, driving strategic decisions through innovative spend management strategies and identifying opportunities to influence outcomes. A financial services background would be ideal. Overview: Build strong relationships with executives and business unit leaders to understand cost challenges and provide proactive financial support aligned with strategic priorities. Establish continuous feedback loops with stakeholders to drive improvements in service, insight, and decision support. Communicate performance management insights clearly using visuals and storytelling to influence stakeholder understanding and decision-making. Identify performance gaps, challenge assumptions, and support stakeholders with course-correcting actions and financially informed decisions. Improve stakeholder financial literacy through coaching and guidance on interpreting financial data, risks, and business impact. Monitor leading indicators and spending trends to identify delivery risks, operational gaps, and opportunities for cost efficiencies. Lead the expense planning process across annual and medium-term horizons, partnering with strategy and FP&A teams to align with business objectives. Support the development and adoption of digital decision-support tools and dashboards, ensuring they provide actionable insights and meet stakeholder needs. Ideal experience and expertise: Experience in a Senior Expense BP role Qualified ACCA, ACA or CIMA Coaching & leadership skillS Understanding of controls frameworks including documentation Experience of a deadline driven environment Analytical / Problem solving / Decision making Creativity / Innovation
Mar 27, 2026
Full time
I am very pleased to be supporting my client in the recruitment of a Lead Expense Business Partner. This is a pivotal role working in the Senior FP&A team of a global insurance business. You will be working 2 days in the office and 3 from home. On offer is a role where can help to shape the financial outlook for the year ahead, driving strategic decisions through innovative spend management strategies and identifying opportunities to influence outcomes. A financial services background would be ideal. Overview: Build strong relationships with executives and business unit leaders to understand cost challenges and provide proactive financial support aligned with strategic priorities. Establish continuous feedback loops with stakeholders to drive improvements in service, insight, and decision support. Communicate performance management insights clearly using visuals and storytelling to influence stakeholder understanding and decision-making. Identify performance gaps, challenge assumptions, and support stakeholders with course-correcting actions and financially informed decisions. Improve stakeholder financial literacy through coaching and guidance on interpreting financial data, risks, and business impact. Monitor leading indicators and spending trends to identify delivery risks, operational gaps, and opportunities for cost efficiencies. Lead the expense planning process across annual and medium-term horizons, partnering with strategy and FP&A teams to align with business objectives. Support the development and adoption of digital decision-support tools and dashboards, ensuring they provide actionable insights and meet stakeholder needs. Ideal experience and expertise: Experience in a Senior Expense BP role Qualified ACCA, ACA or CIMA Coaching & leadership skillS Understanding of controls frameworks including documentation Experience of a deadline driven environment Analytical / Problem solving / Decision making Creativity / Innovation
Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Senior Solutions Consultant you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards. Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities. Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments. Strong knowledge of web/scripting technologies and SaaS architectures. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre. Analytical storyteller: You turn data and metrics into compelling business insights. Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Mar 27, 2026
Full time
Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Senior Solutions Consultant you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards. Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities. Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments. Strong knowledge of web/scripting technologies and SaaS architectures. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre. Analytical storyteller: You turn data and metrics into compelling business insights. Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
