Description About the Role Head of Accommodation & Guest Services will ensure the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness, whilst driving problem resolution through our Guest Services department click apply for full job details
Mar 11, 2026
Full time
Description About the Role Head of Accommodation & Guest Services will ensure the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness, whilst driving problem resolution through our Guest Services department click apply for full job details
Operational Office Manager Permanent, 37 hours per week Term Time plus 6 INSET days Monday to Thursday: 8.30 to 4.30pm, Friday 8.30am to 4pm Salary: Grade 7 (SCP 15 - 22) £30,024 to £33,699 per annum pro rata Actual salary: £26,072.28 - £29,263.58 per annum John Taylor Multi Academy Trust (JTMAT) believes in the power of education to improve lives - and the world. As a partner academy in JTMAT, we are seeking to appoint an Operational Office Manager to join our evolving organisation. The successful candidate will be responsible for key areas including HR, administration, Nursery admissions, as well as collaborating with colleagues on finance and health and safety. They will have a key role in the management of the school budget and supporting the Headteacher with confidential administration. As an integral member of the school office, you will ensure the systems and processes are maintained and provide excellent service to internal and external stakeholders. This role requires someone who is well organised, has good attention to detail and has high expectations of themselves and others. Qualifications and Skills Excellent communication skills, both written and verbal The ability to multi task, often working to strict timelines Experience of budget management Is able to work with complex administration systems where accuracy is required The ability to build relationships within the school and the wider community, including parents and Governors If you have a passion for excellence and share our vision, we can offer you the opportunity to be part of a successful and progressive Trust, which is committed to ensuring learning is at the heart of all we do. If you would like to discuss this role, please contact Nichola Leeson, by emailing or telephoning Completed application forms should be emailed to Only fully completed application forms will be submitted for shortlisting. CVs will not be accepted. Closing date: 12 noon on Friday 20th March 2026 Interview: To be confirmed This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020). This means that certain convictions and cautions are considered 'protected' and do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website: Please note if you are shortlisted, an online search will be carried out before interview which may identify any incidents or issues that have happened, and are publicly available online, which we might want to explore with you at interview. Please review our Privacy Notice for Job Applicants for the lawful basis for processing and retention. John Taylor MAT is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Pre employment checks include an enhanced disclosure and barring service check as a requirement of this post. Our Safeguarding Policy is available on our website, and we encourage applicants to review it before applying. Please review our Recruitment Pack on the school website before submitting your application.
Mar 11, 2026
Full time
Operational Office Manager Permanent, 37 hours per week Term Time plus 6 INSET days Monday to Thursday: 8.30 to 4.30pm, Friday 8.30am to 4pm Salary: Grade 7 (SCP 15 - 22) £30,024 to £33,699 per annum pro rata Actual salary: £26,072.28 - £29,263.58 per annum John Taylor Multi Academy Trust (JTMAT) believes in the power of education to improve lives - and the world. As a partner academy in JTMAT, we are seeking to appoint an Operational Office Manager to join our evolving organisation. The successful candidate will be responsible for key areas including HR, administration, Nursery admissions, as well as collaborating with colleagues on finance and health and safety. They will have a key role in the management of the school budget and supporting the Headteacher with confidential administration. As an integral member of the school office, you will ensure the systems and processes are maintained and provide excellent service to internal and external stakeholders. This role requires someone who is well organised, has good attention to detail and has high expectations of themselves and others. Qualifications and Skills Excellent communication skills, both written and verbal The ability to multi task, often working to strict timelines Experience of budget management Is able to work with complex administration systems where accuracy is required The ability to build relationships within the school and the wider community, including parents and Governors If you have a passion for excellence and share our vision, we can offer you the opportunity to be part of a successful and progressive Trust, which is committed to ensuring learning is at the heart of all we do. If you would like to discuss this role, please contact Nichola Leeson, by emailing or telephoning Completed application forms should be emailed to Only fully completed application forms will be submitted for shortlisting. CVs will not be accepted. Closing date: 12 noon on Friday 20th March 2026 Interview: To be confirmed This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020). This means that certain convictions and cautions are considered 'protected' and do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website: Please note if you are shortlisted, an online search will be carried out before interview which may identify any incidents or issues that have happened, and are publicly available online, which we might want to explore with you at interview. Please review our Privacy Notice for Job Applicants for the lawful basis for processing and retention. John Taylor MAT is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Pre employment checks include an enhanced disclosure and barring service check as a requirement of this post. Our Safeguarding Policy is available on our website, and we encourage applicants to review it before applying. Please review our Recruitment Pack on the school website before submitting your application.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Mar 11, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Customer Service & HR Apprentice Location: St Ives, Cambridgeshire (Head Office based) Working Hours: Monday to Friday, 08 00 One day per week finishing at 16:30 (to be confirmed) Salary: £7.55 per hour increasing to £8.00 per hour for the first year (37 hours per week), then aligned to age-related apprenticeship rate Overview A growing and dynamic business is looking for an enthusiastic and organised Customer Service & HR Apprentice to provide support across HR, Reception, and general office operations. This is a structured apprenticeship with significant training and development, offering a clear growth path into HR and business administration. The role is ideal for someone keen to learn, gain hands-on experience, and build a career in HR and customer service. Key Responsibilities Reception & Customer Service Assist with reception tasks including managing incoming calls, greeting visitors, and supporting front desk operations Support with sample packs, posting letters, and maintaining stock rotation of tape sample mini rolls Help with website enquiries and uploading information onto internal systems Assist with internal meetings, training sessions, and event preparation Support exhibitions, career fairs, internal events, and roadshows as required HR Support Assist with HR administrative tasks such as payroll paperwork, absence and holiday forms, and T&A reporting Organise interviews and provide administrative support for HR processes Support the wellbeing hub and other HR initiatives Maintain confidentiality and adhere to company policies in all HR matters Office & Miscellaneous Support Shredding and maintaining tidy areas around shredders End-of-day office closing procedures including turning off printers, blinds, TVs, and other equipment Support other departments during busy periods as needed Person Specification Education and Qualifications GCSE or equivalent Maths and English at Grade C or Level 4 and above Keen interest in completing a Level 2 Customer Service apprenticeship and developing in HR Desirable: Previous study in Business Studies Level 2/3; ability to speak one or more additional languages Knowledge, Skills and Experience Excellent telephone manner and communication skills Computer literate, confident using MS Office, internet, and email Customer service experience or strong interest in developing these skills Self-confidence and professional presentation skills Ability to build and maintain relationships with colleagues, clients, and suppliers Desirable: Previous experience in a similar role or industry Personality, Character Traits and Disposition Self-motivated and keen to learn Able to work independently and as part of a team Strong attention to detail and organisational skills Able to work under pressure in a busy office environment Positive attitude with excellent customer service approach internally and externally Confident communicating with people at all levels Full clean driving licence and access to own transport due to office location This apprenticeship is an excellent opportunity for someone looking to gain hands-on experience in HR and customer service, with structured training, career development, and real responsibility from day one. If you are interested in the role of Customer Service and HR Apprentice and feel that you have the relevant experience, please contact your Recruitment Partner, Lisa Logan at Unicorn Resourcing If this job isn't exactly right for you but you're looking for something new, please contact us for a confidential career discussion. Unicorn Resourcing Limited is acting as an Employment Agency in regard to this Permanent opportunity.
Mar 11, 2026
Full time
Customer Service & HR Apprentice Location: St Ives, Cambridgeshire (Head Office based) Working Hours: Monday to Friday, 08 00 One day per week finishing at 16:30 (to be confirmed) Salary: £7.55 per hour increasing to £8.00 per hour for the first year (37 hours per week), then aligned to age-related apprenticeship rate Overview A growing and dynamic business is looking for an enthusiastic and organised Customer Service & HR Apprentice to provide support across HR, Reception, and general office operations. This is a structured apprenticeship with significant training and development, offering a clear growth path into HR and business administration. The role is ideal for someone keen to learn, gain hands-on experience, and build a career in HR and customer service. Key Responsibilities Reception & Customer Service Assist with reception tasks including managing incoming calls, greeting visitors, and supporting front desk operations Support with sample packs, posting letters, and maintaining stock rotation of tape sample mini rolls Help with website enquiries and uploading information onto internal systems Assist with internal meetings, training sessions, and event preparation Support exhibitions, career fairs, internal events, and roadshows as required HR Support Assist with HR administrative tasks such as payroll paperwork, absence and holiday forms, and T&A reporting Organise interviews and provide administrative support for HR processes Support the wellbeing hub and other HR initiatives Maintain confidentiality and adhere to company policies in all HR matters Office & Miscellaneous Support Shredding and maintaining tidy areas around shredders End-of-day office closing procedures including turning off printers, blinds, TVs, and other equipment Support other departments during busy periods as needed Person Specification Education and Qualifications GCSE or equivalent Maths and English at Grade C or Level 4 and above Keen interest in completing a Level 2 Customer Service apprenticeship and developing in HR Desirable: Previous study in Business Studies Level 2/3; ability to speak one or more additional languages Knowledge, Skills and Experience Excellent telephone manner and communication skills Computer literate, confident using MS Office, internet, and email Customer service experience or strong interest in developing these skills Self-confidence and professional presentation skills Ability to build and maintain relationships with colleagues, clients, and suppliers Desirable: Previous experience in a similar role or industry Personality, Character Traits and Disposition Self-motivated and keen to learn Able to work independently and as part of a team Strong attention to detail and organisational skills Able to work under pressure in a busy office environment Positive attitude with excellent customer service approach internally and externally Confident communicating with people at all levels Full clean driving licence and access to own transport due to office location This apprenticeship is an excellent opportunity for someone looking to gain hands-on experience in HR and customer service, with structured training, career development, and real responsibility from day one. If you are interested in the role of Customer Service and HR Apprentice and feel that you have the relevant experience, please contact your Recruitment Partner, Lisa Logan at Unicorn Resourcing If this job isn't exactly right for you but you're looking for something new, please contact us for a confidential career discussion. Unicorn Resourcing Limited is acting as an Employment Agency in regard to this Permanent opportunity.
Operations / Transport Administrator (2 Positions) Salary : £25,000 - £27,500 dependent upon experience Hours : Full Time, Permanent (37.5 hours per week) or Part Time minimum of 25 hours per week) Location : Option for hybrid-working with a minimum of 3 days per week at our Head Office in Derby, DE24 8HR About Us We are a vibrant, forward thinking organisation dedicated to providing unforgettable international tour experiences for school groups. We aim to open the world to young people creating opportunities, and broadening horizons. As our business continues to grow, we are looking for passionate individuals who share our commitment to exceptional service, meticulous planning, and inspiring travel experiences. The Role We re looking to recruit two experienced Administrators to join our growing team! One role within our Operations Department and one within our Transport Department. Both positions are based at our Head Office in Derby and play a key part in supporting the successful delivery of our tours. As an Operations / Transport Administrators, you will provide valuable support to our Tour Co-ordinators, assisting in the organisation of educational, concert, activity, ski and sports tours. You will be involved throughout the post-booking process and act as a key point of contact for clients. As our Operations / Transport Administrators, you will also support our Transport Manager with the booking and coordination of coach and ferry travel for our tours, ensuring all transport arrangements are accurate, compliant and cost-effective. Key Responsibilities Operational Support; • Assisting the operations team with accommodation and flight requests and bookings. • Processing client invoices and payments accurately and efficiently. • Supporting post-booking procedures, including requesting passenger lists, managing rooming allocations and setting up final documentation on our online platform. • Liaising with clients via telephone and email, providing a professional and helpful service. • Accurately updating and maintaining our customer database. • Carrying out general administrative duties, including answering incoming calls and handling outgoing mail. Transport Administrator • Assisting the Transport Manager with the booking of coaches and ferry travel for tours. • Negotiating rates and contracting coach and ferry bookings with suppliers. • Creating provisional travel itineraries outlining key movements on travel days for coach tours. • Processing supplier invoices for payment in line with agreed terms. • Maintaining the supplier database, ensuring accurate records are kept for fleet details and Health & Safety compliance. About You You will be a highly organised and reliable individual with a strong administrative background and a keen eye for detail. You will be comfortable managing multiple tasks at once, working to deadlines and communicating confidently with colleagues, clients and suppliers. A proactive approach, willingness to support the wider team and a positive, can-do attitude are essential for both roles. You will be confident using IT systems and databases, take pride in working accurately and enjoy being part of a busy, collaborative office environment. Key skills and experience • Previous experience in an administrative role, ideally within a fast-paced office environment. • Strong organisational skills with the ability to prioritise workload effectively. • Excellent written and verbal communication skills. • High level of accuracy and attention to detail. • Confident IT skills, including experience using databases and Microsoft Office applications. • Ability to work both independently and as part of a team. • Experience within the travel, transport or tour operations industry. • Experience processing invoices and working with financial data. • Familiarity with Health & Safety or supplier compliance records. Benefits • A basic salary of £25,000 - £27,500 (dependent upon experience) • Performance related bonus • 24 days holiday per year (increasing with length of service to a maximum of 27 days) in addition to all public holidays • Contributory pension scheme • Healthcare cashback plan • Cycle to Work scheme • Flexible hybrid working programme, supporting a healthy work-life balance
Mar 11, 2026
Full time
Operations / Transport Administrator (2 Positions) Salary : £25,000 - £27,500 dependent upon experience Hours : Full Time, Permanent (37.5 hours per week) or Part Time minimum of 25 hours per week) Location : Option for hybrid-working with a minimum of 3 days per week at our Head Office in Derby, DE24 8HR About Us We are a vibrant, forward thinking organisation dedicated to providing unforgettable international tour experiences for school groups. We aim to open the world to young people creating opportunities, and broadening horizons. As our business continues to grow, we are looking for passionate individuals who share our commitment to exceptional service, meticulous planning, and inspiring travel experiences. The Role We re looking to recruit two experienced Administrators to join our growing team! One role within our Operations Department and one within our Transport Department. Both positions are based at our Head Office in Derby and play a key part in supporting the successful delivery of our tours. As an Operations / Transport Administrators, you will provide valuable support to our Tour Co-ordinators, assisting in the organisation of educational, concert, activity, ski and sports tours. You will be involved throughout the post-booking process and act as a key point of contact for clients. As our Operations / Transport Administrators, you will also support our Transport Manager with the booking and coordination of coach and ferry travel for our tours, ensuring all transport arrangements are accurate, compliant and cost-effective. Key Responsibilities Operational Support; • Assisting the operations team with accommodation and flight requests and bookings. • Processing client invoices and payments accurately and efficiently. • Supporting post-booking procedures, including requesting passenger lists, managing rooming allocations and setting up final documentation on our online platform. • Liaising with clients via telephone and email, providing a professional and helpful service. • Accurately updating and maintaining our customer database. • Carrying out general administrative duties, including answering incoming calls and handling outgoing mail. Transport Administrator • Assisting the Transport Manager with the booking of coaches and ferry travel for tours. • Negotiating rates and contracting coach and ferry bookings with suppliers. • Creating provisional travel itineraries outlining key movements on travel days for coach tours. • Processing supplier invoices for payment in line with agreed terms. • Maintaining the supplier database, ensuring accurate records are kept for fleet details and Health & Safety compliance. About You You will be a highly organised and reliable individual with a strong administrative background and a keen eye for detail. You will be comfortable managing multiple tasks at once, working to deadlines and communicating confidently with colleagues, clients and suppliers. A proactive approach, willingness to support the wider team and a positive, can-do attitude are essential for both roles. You will be confident using IT systems and databases, take pride in working accurately and enjoy being part of a busy, collaborative office environment. Key skills and experience • Previous experience in an administrative role, ideally within a fast-paced office environment. • Strong organisational skills with the ability to prioritise workload effectively. • Excellent written and verbal communication skills. • High level of accuracy and attention to detail. • Confident IT skills, including experience using databases and Microsoft Office applications. • Ability to work both independently and as part of a team. • Experience within the travel, transport or tour operations industry. • Experience processing invoices and working with financial data. • Familiarity with Health & Safety or supplier compliance records. Benefits • A basic salary of £25,000 - £27,500 (dependent upon experience) • Performance related bonus • 24 days holiday per year (increasing with length of service to a maximum of 27 days) in addition to all public holidays • Contributory pension scheme • Healthcare cashback plan • Cycle to Work scheme • Flexible hybrid working programme, supporting a healthy work-life balance
Our Client Our client is a prestigious cultural, arts and education organisation. With a strong reputation for enriching public learning and cultural engagement, the organisation is embarking on a significant multi-year capital programme designed to modernise for its visitor experience. This is an exciting time to join a forward-looking institution committed to investment, improvement and long-term sustainability. The finance function is evolving, with a focus on strengthening systems, processes and controls, creating a dynamic environment for an experienced project finance professional to make a lasting impact. The Role The organisation is seeking a high-calibre Capital Project Accountant to take the lead on financial management for a major Main Duties Establish core financial processes and controls for the capital project, including cashflow reporting and financial models Develop and maintain project budgets, forecasts and monthly reporting packs Act as the primary finance contact for the project team, cost consultants, VAT advisers and suppliers Lead on supplier payment processes, ensuring accuracy, compliance and timely approvals Produce high-quality financial evidence, baselines and audit-ready documentation Build and maintain Excel models to support forecasting and scenario planning Prepare monthly updates for senior stakeholders, including variance analysis and financial risks Collaborate closely with the Project Lead and Head of Finance through dotted-line reporting Provide ad-hoc analysis to support key decisions across the project lifecycle The Successful Candidate Qualified accountant (ACA/CIMA/ACCA or equivalent) with significant capital project accounting experience (essential) Proven ability to operate independently, setting up processes in complex environments Demonstrable skill in financial modelling and Excel Strong communicator with confidence to challenge and influence stakeholders Highly organised with exceptional attention to detail and evidence-driven reporting capability Comfortable in a hands-on role involving detailed analysis and transactional oversight What's on Offer? 3 year fixed term contract Competitive salary with great benefits (incl. circa35 days annual leave) Opportunity to lead the financial delivery of a major high-profile capital programme Hybrid working in London A role with significant strategic and operational impact Our Commitment to Equality, Diversity and Inclusion We believe that diverse teams deliver stronger outcomes. Our client is committed to equality of opportunity and creating an inclusive environment where all individuals feel respected and supported. Applications are encouraged from candidates of all backgrounds, and we aim to reflect the diversity of the communities we serve.
Mar 11, 2026
Seasonal
Our Client Our client is a prestigious cultural, arts and education organisation. With a strong reputation for enriching public learning and cultural engagement, the organisation is embarking on a significant multi-year capital programme designed to modernise for its visitor experience. This is an exciting time to join a forward-looking institution committed to investment, improvement and long-term sustainability. The finance function is evolving, with a focus on strengthening systems, processes and controls, creating a dynamic environment for an experienced project finance professional to make a lasting impact. The Role The organisation is seeking a high-calibre Capital Project Accountant to take the lead on financial management for a major Main Duties Establish core financial processes and controls for the capital project, including cashflow reporting and financial models Develop and maintain project budgets, forecasts and monthly reporting packs Act as the primary finance contact for the project team, cost consultants, VAT advisers and suppliers Lead on supplier payment processes, ensuring accuracy, compliance and timely approvals Produce high-quality financial evidence, baselines and audit-ready documentation Build and maintain Excel models to support forecasting and scenario planning Prepare monthly updates for senior stakeholders, including variance analysis and financial risks Collaborate closely with the Project Lead and Head of Finance through dotted-line reporting Provide ad-hoc analysis to support key decisions across the project lifecycle The Successful Candidate Qualified accountant (ACA/CIMA/ACCA or equivalent) with significant capital project accounting experience (essential) Proven ability to operate independently, setting up processes in complex environments Demonstrable skill in financial modelling and Excel Strong communicator with confidence to challenge and influence stakeholders Highly organised with exceptional attention to detail and evidence-driven reporting capability Comfortable in a hands-on role involving detailed analysis and transactional oversight What's on Offer? 3 year fixed term contract Competitive salary with great benefits (incl. circa35 days annual leave) Opportunity to lead the financial delivery of a major high-profile capital programme Hybrid working in London A role with significant strategic and operational impact Our Commitment to Equality, Diversity and Inclusion We believe that diverse teams deliver stronger outcomes. Our client is committed to equality of opportunity and creating an inclusive environment where all individuals feel respected and supported. Applications are encouraged from candidates of all backgrounds, and we aim to reflect the diversity of the communities we serve.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Working closely with the Head of Sales, you'll be at the heart of our Clients business growth. Your primary focus will be attending meetings with high quality prospects generated by the sales team, where your role is to effectively close deals and secure their business. Once you've won the business, you'll maintain and nurture these valuable client relationships. This is your opportunity to join a dynamic Insurance Broking team where your expertise will directly drive business growth and success. The role offers the perfect blend of business development excitement and relationship management - ideal for someone who thrives on winning new business and building lasting partnerships. Your Clients You'll be working with an exciting portfolio of clients throughout the UK, including prestigious International groups. This diverse client base offers fantastic variety and the opportunity to build expertise across multiple Industries. What You'll Bring to the Commercial Account Executive role: Exceptional client-facing skills and natural relationship-building abilities Proven Insurance industry experience with strong commercial knowledge The confidence to represent the business at senior level meetings A track record of successfully closing deals and winning new business Qualified by experience - formal qualifications welcome but not essential A genuine passion for maintaining long-term client relationships What's On Offer as Commercial Account Executive: Opportunity to work with high-profile clients across exciting sectors Great earnings potential Based in Ipswich with a supportive team environment Clear progression opportunities within a growing business The chance to make a real impact on the success of their business Ready to take the next step in your Client facing Insurance career?
Mar 11, 2026
Full time
Working closely with the Head of Sales, you'll be at the heart of our Clients business growth. Your primary focus will be attending meetings with high quality prospects generated by the sales team, where your role is to effectively close deals and secure their business. Once you've won the business, you'll maintain and nurture these valuable client relationships. This is your opportunity to join a dynamic Insurance Broking team where your expertise will directly drive business growth and success. The role offers the perfect blend of business development excitement and relationship management - ideal for someone who thrives on winning new business and building lasting partnerships. Your Clients You'll be working with an exciting portfolio of clients throughout the UK, including prestigious International groups. This diverse client base offers fantastic variety and the opportunity to build expertise across multiple Industries. What You'll Bring to the Commercial Account Executive role: Exceptional client-facing skills and natural relationship-building abilities Proven Insurance industry experience with strong commercial knowledge The confidence to represent the business at senior level meetings A track record of successfully closing deals and winning new business Qualified by experience - formal qualifications welcome but not essential A genuine passion for maintaining long-term client relationships What's On Offer as Commercial Account Executive: Opportunity to work with high-profile clients across exciting sectors Great earnings potential Based in Ipswich with a supportive team environment Clear progression opportunities within a growing business The chance to make a real impact on the success of their business Ready to take the next step in your Client facing Insurance career?
INTERNATIONAL RECRUITMENT & HR EXPERTS ACROSS THE PLASTICS, PACKAGING, SPECIALITY CHEMICALS, LIFE SCIENCES, BIOPOLYMER, FOOD ADDITIVES & INGREDIENTS, ENERGY AND RECYCLING SECTORS SINCE 1975. Process Improvement Engineering Specialist Based in West Midlands Job ref: JH /64609 The Company: A family owned and run company developing, manufacturing and selling industrial hose, pipes and ducting products based in the West Midlands. For the last 7 years the focus has been applying innovation and passion for quality to the current and future products required by the hose and ducting market. During this time it has grown by 250% and has a plan, supported by further investment, for growth both in the UK and International markets. All products are manufactured in the UK on 30 extruders with up to three on a line, with more being installed in 2026. The business is an engineering led company keen on new processes, capabilities and talent to help drive this innovation. Job Role: Reporting to the Technical Director the process engineer will be working on a variety of process improvements, new production lines and supporting new product trials. The focus for the company is to improve process consistency to make higher performance products and reduce scrap whilst also introducing new processes with best practises. This role will be working with an experienced quality and technical team to develop our new training program, new tooling, setting sheets and 5S. Main responsibilities: Process Control: Trial new materials and process improvements then test samples to scientifically assess benefits Reduce scrap by improving startup procedures, tooling, training Make sure startup checks and inspections are completed by setters and operators Check material processing recommendations are being followed using SOPs or setting sheets Assess extrusion stability from first principles and come up with improvements Create setting sheets for new products and trials, continuously improve them and monitor if jobs are run to them Training: Create training programmes, SOPs, checks Mentor trainees, sign them off on training levels Flow charts for processes OEE: Monitor and report on machine down time Reduce machine downtime where possible Research and Development: Research for new processes, standards or materials Research and advise on new equipment for process control and material analysis Trials: Monitor trial procedures Make sure samples are tested, catalogued and despatched to the correct recipients Teamwork: Collaborate with operations, quality, IT, maintenance, engineering and senior management to drive factory performance, new processes and improvement projects Knowledge and Expertise: Professional qualification (degree or apprenticeship) or part-qualified with relevant experience Experience in extrusion is required, training will be given in house on how the company manufacture spiral and braided hoses Good understanding of extruders, extrusion heads and polymers from first principles Knowledge of extrusion tooling design Previously written shop floor documents and procedures Mixture of theory and hands on experience Proven experience in process and continuous improvement Strong track record of control and analysis and able to provide quantifiable examples of success in process improvements. The Person: A passion for manufacturing and operational improvement Works well cross functionally with different cultures Resilience and adaptability Flexible as will be working between 2 sites in Kitts Green and Coleshill For reasons of better legibility, the simultaneous use of the language forms male, female and diverse (f/m/d) is avoided. All personal designations apply equally to all genders. For UK roles, candidates must be eligible to work and live in the United Kingdom. Proof of eligibility will be required with your application. Why select Listgrove? Five Decades of Market Intelligence Unrivalled Industry Networks Recognised International brand HR Qualified Professionals Throughout 2026 & 2027 you can meet with Listgrove at the following exhibitions: Interpack, France Innovation Plasturgie, Interplas UK, Plast Milan, Fakuma, ArabPlast, NPE 2027. Performance through People. Listgrove Limited Registered in England No: (phone number removed)
Mar 11, 2026
Full time
INTERNATIONAL RECRUITMENT & HR EXPERTS ACROSS THE PLASTICS, PACKAGING, SPECIALITY CHEMICALS, LIFE SCIENCES, BIOPOLYMER, FOOD ADDITIVES & INGREDIENTS, ENERGY AND RECYCLING SECTORS SINCE 1975. Process Improvement Engineering Specialist Based in West Midlands Job ref: JH /64609 The Company: A family owned and run company developing, manufacturing and selling industrial hose, pipes and ducting products based in the West Midlands. For the last 7 years the focus has been applying innovation and passion for quality to the current and future products required by the hose and ducting market. During this time it has grown by 250% and has a plan, supported by further investment, for growth both in the UK and International markets. All products are manufactured in the UK on 30 extruders with up to three on a line, with more being installed in 2026. The business is an engineering led company keen on new processes, capabilities and talent to help drive this innovation. Job Role: Reporting to the Technical Director the process engineer will be working on a variety of process improvements, new production lines and supporting new product trials. The focus for the company is to improve process consistency to make higher performance products and reduce scrap whilst also introducing new processes with best practises. This role will be working with an experienced quality and technical team to develop our new training program, new tooling, setting sheets and 5S. Main responsibilities: Process Control: Trial new materials and process improvements then test samples to scientifically assess benefits Reduce scrap by improving startup procedures, tooling, training Make sure startup checks and inspections are completed by setters and operators Check material processing recommendations are being followed using SOPs or setting sheets Assess extrusion stability from first principles and come up with improvements Create setting sheets for new products and trials, continuously improve them and monitor if jobs are run to them Training: Create training programmes, SOPs, checks Mentor trainees, sign them off on training levels Flow charts for processes OEE: Monitor and report on machine down time Reduce machine downtime where possible Research and Development: Research for new processes, standards or materials Research and advise on new equipment for process control and material analysis Trials: Monitor trial procedures Make sure samples are tested, catalogued and despatched to the correct recipients Teamwork: Collaborate with operations, quality, IT, maintenance, engineering and senior management to drive factory performance, new processes and improvement projects Knowledge and Expertise: Professional qualification (degree or apprenticeship) or part-qualified with relevant experience Experience in extrusion is required, training will be given in house on how the company manufacture spiral and braided hoses Good understanding of extruders, extrusion heads and polymers from first principles Knowledge of extrusion tooling design Previously written shop floor documents and procedures Mixture of theory and hands on experience Proven experience in process and continuous improvement Strong track record of control and analysis and able to provide quantifiable examples of success in process improvements. The Person: A passion for manufacturing and operational improvement Works well cross functionally with different cultures Resilience and adaptability Flexible as will be working between 2 sites in Kitts Green and Coleshill For reasons of better legibility, the simultaneous use of the language forms male, female and diverse (f/m/d) is avoided. All personal designations apply equally to all genders. For UK roles, candidates must be eligible to work and live in the United Kingdom. Proof of eligibility will be required with your application. Why select Listgrove? Five Decades of Market Intelligence Unrivalled Industry Networks Recognised International brand HR Qualified Professionals Throughout 2026 & 2027 you can meet with Listgrove at the following exhibitions: Interpack, France Innovation Plasturgie, Interplas UK, Plast Milan, Fakuma, ArabPlast, NPE 2027. Performance through People. Listgrove Limited Registered in England No: (phone number removed)
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. IRC UK IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England. In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. The Manager, International Philanthropy is part of the International Philanthropy team which focuses on raising gifts from individuals based outside of the U.S. and will support the activities of the team in managing donor accounts and coordinating day to day activities of the Senior Director and Director as required. Major Responsibilities • Collaborate with frontline fundraisers to implement strategies for high-net-worth individual donors and prospects within donor portfolios, bringing in critical revenue for the organization • Draft and edit donor-facing communications, including letters, emails, contact reports, and tailored correspondence supporting donor engagement. • Coordinate with internal teams to develop high-quality concept notes, proposals, presentations, and reports, managing drafts through final approval and formatting. • Prepare agendas, briefings, and materials for donor meetings, prospect conversations, and internal strategy discussions. • With fundraisers, act as the liaison between donors or prospects and field staff, ensuring both parties receive the most critical information and that it is communicated clearly and strategically reflective of its audience. • Collaborate closely with Prospect Research and Management teams as well as Analytics and operations staff to co-lead and track the entire donor cycle. • Support the planning and delivery of stewardship and cultivation events for international high-net-worth donors. • Update the donor database (Salesforce) to maintain portfolio assignments, draft and update giving proposals, request prospect research, monitor report requirements and submissions, track ongoing donor communication and activity as well as additional relationship management duties. • Support payment processing and ensure documentation complies with IRC and donor requirements. • Provide operational and administrative support to the Senior Director and Director, including scheduling, travel coordination, and preparation for board or leadership meetings. • Maintain teamwide systems, materials, and processes, support onboarding for new team members, and contribute to special projects as assigned. KEY WORKING RELATIONSHIPS Key contacts across IRC in UK and internationally: • International Philanthropy Team • USA Philanthropy • Communications team • Policy and Advocacy team • UK Finance team • President s Office and Executive Director of IRC- UK Person Specification Skills, Knowledge and Qualifications: • Knowledge and understanding of the principles and methods of philanthropy fundraising • Experience with Salesforce database or similar CRM system (Salesforce Administrator certification a plus) • Excellent project management skills with demonstrable ability to prioritize and organize own workload and meet conflicting deadlines • Excellent project management skills with demonstrable ability to prioritize and organize own workload and meet conflicting deadlines • Ability to establish and build relationships with donors, colleagues and senior stakeholders at all levels and from a variety of backgrounds, both externally and within IRC • Bachelor s Degree or higher, with professional fundraising certifications an advantage, or equivalent experience • Experience in the following markets preferred UK and US • Excellent communication skills and interpersonal skills, with the ability to inspire and enthuse, through the delivery of strong external and internal communication • Previous experience of working with high-net-worth individuals and their support functions i.e. EA s, wealth advisors and/or private offices; • Experience of supporting a team including the implementation of high-level events; • Excellent attention to detail • Excellent Microsoft Office software skills including Outlook, Excel, Word and PowerPoint • Ability to understand and demonstrate commitment to IRC s Equal Opportunities Policy and to ensure all activities are consistent with Equal Opportunities • HTML experience a plus, to help support website updates. • Passion for IRC s mission and demonstrable interest in fundraising.
Mar 11, 2026
Full time
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. IRC UK IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England. In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. The Manager, International Philanthropy is part of the International Philanthropy team which focuses on raising gifts from individuals based outside of the U.S. and will support the activities of the team in managing donor accounts and coordinating day to day activities of the Senior Director and Director as required. Major Responsibilities • Collaborate with frontline fundraisers to implement strategies for high-net-worth individual donors and prospects within donor portfolios, bringing in critical revenue for the organization • Draft and edit donor-facing communications, including letters, emails, contact reports, and tailored correspondence supporting donor engagement. • Coordinate with internal teams to develop high-quality concept notes, proposals, presentations, and reports, managing drafts through final approval and formatting. • Prepare agendas, briefings, and materials for donor meetings, prospect conversations, and internal strategy discussions. • With fundraisers, act as the liaison between donors or prospects and field staff, ensuring both parties receive the most critical information and that it is communicated clearly and strategically reflective of its audience. • Collaborate closely with Prospect Research and Management teams as well as Analytics and operations staff to co-lead and track the entire donor cycle. • Support the planning and delivery of stewardship and cultivation events for international high-net-worth donors. • Update the donor database (Salesforce) to maintain portfolio assignments, draft and update giving proposals, request prospect research, monitor report requirements and submissions, track ongoing donor communication and activity as well as additional relationship management duties. • Support payment processing and ensure documentation complies with IRC and donor requirements. • Provide operational and administrative support to the Senior Director and Director, including scheduling, travel coordination, and preparation for board or leadership meetings. • Maintain teamwide systems, materials, and processes, support onboarding for new team members, and contribute to special projects as assigned. KEY WORKING RELATIONSHIPS Key contacts across IRC in UK and internationally: • International Philanthropy Team • USA Philanthropy • Communications team • Policy and Advocacy team • UK Finance team • President s Office and Executive Director of IRC- UK Person Specification Skills, Knowledge and Qualifications: • Knowledge and understanding of the principles and methods of philanthropy fundraising • Experience with Salesforce database or similar CRM system (Salesforce Administrator certification a plus) • Excellent project management skills with demonstrable ability to prioritize and organize own workload and meet conflicting deadlines • Excellent project management skills with demonstrable ability to prioritize and organize own workload and meet conflicting deadlines • Ability to establish and build relationships with donors, colleagues and senior stakeholders at all levels and from a variety of backgrounds, both externally and within IRC • Bachelor s Degree or higher, with professional fundraising certifications an advantage, or equivalent experience • Experience in the following markets preferred UK and US • Excellent communication skills and interpersonal skills, with the ability to inspire and enthuse, through the delivery of strong external and internal communication • Previous experience of working with high-net-worth individuals and their support functions i.e. EA s, wealth advisors and/or private offices; • Experience of supporting a team including the implementation of high-level events; • Excellent attention to detail • Excellent Microsoft Office software skills including Outlook, Excel, Word and PowerPoint • Ability to understand and demonstrate commitment to IRC s Equal Opportunities Policy and to ensure all activities are consistent with Equal Opportunities • HTML experience a plus, to help support website updates. • Passion for IRC s mission and demonstrable interest in fundraising.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Citadel Source are delighted to be partnering exclusively with a high-growth leisure and hospitality group to appoint a Head of FP&A . This newly created role will be responsible for the development and ongoing management of the FP&A function. About the client Our client is a fast-growing, investor-backed SME with bold ambitions and a clear trajectory for continued expansion. The business has recently made substantial investments in strengthening its finance function, signalling a commitment to building a best-in-class operation. Following our successful placement of the technical counterpart to this position, the newly appointed Head of FP&A will play a pivotal role in shaping the refreshed senior leadership finance structure. In addition to leading the planning and performance agenda, this role will also elevate and reinforce the commercial capability of the organisation as part of a broader, high-impact remit. The role This is a pivotal appointment that will support the Finance Director in shaping the financial strategy and building a scalable finance function. The Head of FP&A will play a central role in strengthening financial processes, improving reporting, and supporting commercial decision-making as the organisation grows. The role combines strategic influence with hands-on involvement and will work closely with the wider finance team and senior operational leaders across the group. About you You will be a qualified accountant with strong technical grounding and commercial awareness. You will be comfortable operating in a fast-paced, entrepreneurial environment and able to balance detail with broader strategic thinking. You will also bring the curiosity and adaptability needed to engage with the operational side of the business and identify opportunities for improvement. As a Head of FP&A, your role will include, but not be limited to: Lead the full budgeting, forecasting and long-range planning cycle, ensuring alignment with commercial and strategic goals Build and evolve robust financial models that are accurate, scalable, and consistent across the organisation Deliver scenario and sensitivity analysis to guide key strategic decisions, investments, and risk assessments Align planning cycles with monthly reporting and operational insight, working closely with the Head of Finance Own monthly performance reporting and board-level FP&A packs, delivering clear, forward-looking insight Track performance against budgets, forecasts and KPIs, driving accountability through data-led analysis Enhance dashboards and analytics to provide real-time visibility of business performance Act as a senior business partner to leaders across all departments, influencing decisions at SLT and Board level Lead financial modelling for strategic initiatives, pricing, bids, tenders, and new product/service development Own and improve costing models, partnering with Operations to ensure accurate, real-time cost bases and margin visibility Develop and mentor the FP&A and commercial teams, building a high-performance, insight-driven culture Champion financial governance and continuous improvement, maintaining best-practice standards and driving enhancements in forecasting, modelling, and reporting What the client offers £75,000 to £85,000 - depending on experience Full-time, permanent role On-site working 3 days per week A range of employee benefits, including discounts, wellbeing initiatives, and team events Free parking and onsite perks Opportunities for development/progression Sound like a good fit? If you are interested in this opportunity, please reach out to Dan Morris at Citadel Source .
Mar 11, 2026
Full time
Citadel Source are delighted to be partnering exclusively with a high-growth leisure and hospitality group to appoint a Head of FP&A . This newly created role will be responsible for the development and ongoing management of the FP&A function. About the client Our client is a fast-growing, investor-backed SME with bold ambitions and a clear trajectory for continued expansion. The business has recently made substantial investments in strengthening its finance function, signalling a commitment to building a best-in-class operation. Following our successful placement of the technical counterpart to this position, the newly appointed Head of FP&A will play a pivotal role in shaping the refreshed senior leadership finance structure. In addition to leading the planning and performance agenda, this role will also elevate and reinforce the commercial capability of the organisation as part of a broader, high-impact remit. The role This is a pivotal appointment that will support the Finance Director in shaping the financial strategy and building a scalable finance function. The Head of FP&A will play a central role in strengthening financial processes, improving reporting, and supporting commercial decision-making as the organisation grows. The role combines strategic influence with hands-on involvement and will work closely with the wider finance team and senior operational leaders across the group. About you You will be a qualified accountant with strong technical grounding and commercial awareness. You will be comfortable operating in a fast-paced, entrepreneurial environment and able to balance detail with broader strategic thinking. You will also bring the curiosity and adaptability needed to engage with the operational side of the business and identify opportunities for improvement. As a Head of FP&A, your role will include, but not be limited to: Lead the full budgeting, forecasting and long-range planning cycle, ensuring alignment with commercial and strategic goals Build and evolve robust financial models that are accurate, scalable, and consistent across the organisation Deliver scenario and sensitivity analysis to guide key strategic decisions, investments, and risk assessments Align planning cycles with monthly reporting and operational insight, working closely with the Head of Finance Own monthly performance reporting and board-level FP&A packs, delivering clear, forward-looking insight Track performance against budgets, forecasts and KPIs, driving accountability through data-led analysis Enhance dashboards and analytics to provide real-time visibility of business performance Act as a senior business partner to leaders across all departments, influencing decisions at SLT and Board level Lead financial modelling for strategic initiatives, pricing, bids, tenders, and new product/service development Own and improve costing models, partnering with Operations to ensure accurate, real-time cost bases and margin visibility Develop and mentor the FP&A and commercial teams, building a high-performance, insight-driven culture Champion financial governance and continuous improvement, maintaining best-practice standards and driving enhancements in forecasting, modelling, and reporting What the client offers £75,000 to £85,000 - depending on experience Full-time, permanent role On-site working 3 days per week A range of employee benefits, including discounts, wellbeing initiatives, and team events Free parking and onsite perks Opportunities for development/progression Sound like a good fit? If you are interested in this opportunity, please reach out to Dan Morris at Citadel Source .
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Senior R&D Formulation Chemist Are you ready to shape the next generation of advanced manufacturing? Join Photocentric Ltd, a globally recognised leader in 3D printing innovation with offices in the UK and the USA. From our headquarters in Peterborough, we develop and export cutting-edge 3D printing technologies and manufacture our own resins that are transforming how products are designed and made across many industries. As we continue to expand, we are seeking an experienced Senior R&D Chemist with a strong background in formulation / polymer chemistry to join our chemistry team. This is a fantastic opportunity for a talented Formulation Chemist to use your experience and knowledge to drive projects through the development process from early stage research through to manufacturing and production. Key Responsibilities of the Senior R&D Formulation Chemist will include: Lead assigned R&D projects, showing tangible progress month after month, working closely with other company departments, external partners, and customers Perform cutting edge, challenging research by designing, formulating, and testing 3D printable resins for specific applications Manage and carry out multiple development projects to support various grants Communicate with customers/collaborators to understand application needs and translate them into technical targets and programmes of work Record all results in a systematic manner, and prepare reports about test results Stay at the forefront of developments in 3D printing materials, polymer science, and formulation chemistry, proposing new ideas and research directions Maintain close awareness of scientific literature, polymer science, raw materials, new technologies trends, and competitors' innovation required to create exciting and relevant product innovations. Comply with company policies and procedures and lead by example in all areas Actively participate in the process of continuous improvement of the Company's Product Safety and Quality Management System, products, and processes. Opportunity to mentor and manage a small team Required Education, Skills, and Qualifications of our Senior R&D Formulation Chemist: Proven experience in formulation chemistry, ideally within polymer or coating industry Experience in chemical synthesis preferred Excellent research profile in the area of polymer and/or formulation chemistry Industry experience is preferred Ability to take an objective view of technical problems and address them with creativity and innovation. Excellent organisational skills with the ability to prioritise work and meet deadlines Demonstrated experience in preparing technical concise reports, discuss findings, and provide recommendations on next steps. Confidence written and verbal communication to varying audiences with differing scientific and technological background. If you're excited by the idea of manufacturing in orbit and want to be part of a project that's changing how things are made in space and become our Senior R&D Formulation Chemist, please click 'apply' now! We'd love to hear from you.
Mar 11, 2026
Full time
Senior R&D Formulation Chemist Are you ready to shape the next generation of advanced manufacturing? Join Photocentric Ltd, a globally recognised leader in 3D printing innovation with offices in the UK and the USA. From our headquarters in Peterborough, we develop and export cutting-edge 3D printing technologies and manufacture our own resins that are transforming how products are designed and made across many industries. As we continue to expand, we are seeking an experienced Senior R&D Chemist with a strong background in formulation / polymer chemistry to join our chemistry team. This is a fantastic opportunity for a talented Formulation Chemist to use your experience and knowledge to drive projects through the development process from early stage research through to manufacturing and production. Key Responsibilities of the Senior R&D Formulation Chemist will include: Lead assigned R&D projects, showing tangible progress month after month, working closely with other company departments, external partners, and customers Perform cutting edge, challenging research by designing, formulating, and testing 3D printable resins for specific applications Manage and carry out multiple development projects to support various grants Communicate with customers/collaborators to understand application needs and translate them into technical targets and programmes of work Record all results in a systematic manner, and prepare reports about test results Stay at the forefront of developments in 3D printing materials, polymer science, and formulation chemistry, proposing new ideas and research directions Maintain close awareness of scientific literature, polymer science, raw materials, new technologies trends, and competitors' innovation required to create exciting and relevant product innovations. Comply with company policies and procedures and lead by example in all areas Actively participate in the process of continuous improvement of the Company's Product Safety and Quality Management System, products, and processes. Opportunity to mentor and manage a small team Required Education, Skills, and Qualifications of our Senior R&D Formulation Chemist: Proven experience in formulation chemistry, ideally within polymer or coating industry Experience in chemical synthesis preferred Excellent research profile in the area of polymer and/or formulation chemistry Industry experience is preferred Ability to take an objective view of technical problems and address them with creativity and innovation. Excellent organisational skills with the ability to prioritise work and meet deadlines Demonstrated experience in preparing technical concise reports, discuss findings, and provide recommendations on next steps. Confidence written and verbal communication to varying audiences with differing scientific and technological background. If you're excited by the idea of manufacturing in orbit and want to be part of a project that's changing how things are made in space and become our Senior R&D Formulation Chemist, please click 'apply' now! We'd love to hear from you.
Property Lead Department: Property Employment Type: Permanent - Full Time Location: Head Office, Chelsea House Reporting To: Amanda Pearce Description We are looking for a surveyor to join our Property Team, reporting to the Head of Property, to ensure we get the best from our store portfolio, helping to drive profitability for the business. We are a small team and our ethos is very much to support each other, with a flexible outlook to manage the challenges that arise from over 150 stores in the UK and Ireland, in shopping centres, retail parks and high streets. We are looking for someone with drive, commercial acumen and an ability to work at a fast pace to keep up with the culture of the rest of the business but always keeping a close eye on the detail. A natural inclination to collaborate is fundamental, including sharing market information that you acquire through your network or own investigations. PROPERTY LEAD ROLE & RESPONSIBILITIES Actively overseeing the store estate in line with River Island's Property Strategy, negotiating terms for new stores, lease renewals, rent reviews and regears directly with landlords and their agents, as well as working with our own external agents. Working with RI Finance to appraise deals and the ultimate profitability of any one store. Working with our in-house Legal Team and external lawyers to complete transactions in a timely and cost-effective manner. Working with the Shopfitting team to facilitate the smooth completion of refits and the fitting out of new stores. Manage relationships with landlords and property management companies. Managing our Rating consultants and supporting the Property Management Coordinator in her dealings with them. Supporting the Property Management Coordinator in her dealings with our Service Charge Consultants. REQUIREMENTS MRICS 3-5 years of post-qualification experience either with a national retailer or in private practice. Problem-solving and negotiation abilities. Valid driving licence. Excellent communication skills. About Us We're a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together - and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts. This role is based at our Head Office in West London. Check us out here on a map. What we can offer you: Generous 50% staff discount so you can treat yourself to the latest products, and a bargain staff shop on site! Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust. A free onsite gym, subsidised restaurant & café to fill you needs. Various social events to socialise throughout the year. Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders! Flexible working is a given, on top of payday and summer early finish Fridays. Give as you earn scheme, a 'Giver Island' day each year and receive matched funding. Support with upskilling through on the job training and qualifications. A succession plan if you want to progress. A generous bonus scheme & private pension plan. The choice to opt in for healthcare through our provider AXA. ️ 25 days paid holiday, exclusive of Bank Holidays. With the added option to purchase additional holiday twice a year for whatever the need! Keeping You Safe At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. To find out more, please visit . Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. To find out more about this interview process, check out our hiring process below.
Mar 11, 2026
Full time
Property Lead Department: Property Employment Type: Permanent - Full Time Location: Head Office, Chelsea House Reporting To: Amanda Pearce Description We are looking for a surveyor to join our Property Team, reporting to the Head of Property, to ensure we get the best from our store portfolio, helping to drive profitability for the business. We are a small team and our ethos is very much to support each other, with a flexible outlook to manage the challenges that arise from over 150 stores in the UK and Ireland, in shopping centres, retail parks and high streets. We are looking for someone with drive, commercial acumen and an ability to work at a fast pace to keep up with the culture of the rest of the business but always keeping a close eye on the detail. A natural inclination to collaborate is fundamental, including sharing market information that you acquire through your network or own investigations. PROPERTY LEAD ROLE & RESPONSIBILITIES Actively overseeing the store estate in line with River Island's Property Strategy, negotiating terms for new stores, lease renewals, rent reviews and regears directly with landlords and their agents, as well as working with our own external agents. Working with RI Finance to appraise deals and the ultimate profitability of any one store. Working with our in-house Legal Team and external lawyers to complete transactions in a timely and cost-effective manner. Working with the Shopfitting team to facilitate the smooth completion of refits and the fitting out of new stores. Manage relationships with landlords and property management companies. Managing our Rating consultants and supporting the Property Management Coordinator in her dealings with them. Supporting the Property Management Coordinator in her dealings with our Service Charge Consultants. REQUIREMENTS MRICS 3-5 years of post-qualification experience either with a national retailer or in private practice. Problem-solving and negotiation abilities. Valid driving licence. Excellent communication skills. About Us We're a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together - and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts. This role is based at our Head Office in West London. Check us out here on a map. What we can offer you: Generous 50% staff discount so you can treat yourself to the latest products, and a bargain staff shop on site! Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust. A free onsite gym, subsidised restaurant & café to fill you needs. Various social events to socialise throughout the year. Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders! Flexible working is a given, on top of payday and summer early finish Fridays. Give as you earn scheme, a 'Giver Island' day each year and receive matched funding. Support with upskilling through on the job training and qualifications. A succession plan if you want to progress. A generous bonus scheme & private pension plan. The choice to opt in for healthcare through our provider AXA. ️ 25 days paid holiday, exclusive of Bank Holidays. With the added option to purchase additional holiday twice a year for whatever the need! Keeping You Safe At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. To find out more, please visit . Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. To find out more about this interview process, check out our hiring process below.
Prospectus is delighted to be partnering with our client to recruit their new Interim Head of Development. This is an exciting opportunity to make a significant impact at a pivotal moment for the gallery. With a new brand identity launched in 2025, the gallery is continuing to build on its reputation through its world-class artistic programme and remains a free-to-visit venue. The organisation is seeking a motivated and inspiring leader full of energy and ideas to lead and grow fundraising. The Interim Head of Development will lead the delivery of the fundraising strategy and will support any capital fundraising campaign planning for the future, while also liaising and reporting to the Board of Trustees where appropriate. The postholder will be responsible for generating all fundraised income (c. £1m per annum currently) from corporates, individuals and trusts and foundations, which represents approximately 26% of the organisation s total income. The postholder will lead the Development Team and will report to the Director. The selected candidate will have a demonstrable track record of successful fundraising including major donor fundraising and writing successful grant applications. You will have the ability to combine strategic thinking with attention to detail and will ideally have worked in the arts and culture sector, understanding its nuances and donor motivations, before. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ryan Burdock at Prospectus. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Mar 11, 2026
Full time
Prospectus is delighted to be partnering with our client to recruit their new Interim Head of Development. This is an exciting opportunity to make a significant impact at a pivotal moment for the gallery. With a new brand identity launched in 2025, the gallery is continuing to build on its reputation through its world-class artistic programme and remains a free-to-visit venue. The organisation is seeking a motivated and inspiring leader full of energy and ideas to lead and grow fundraising. The Interim Head of Development will lead the delivery of the fundraising strategy and will support any capital fundraising campaign planning for the future, while also liaising and reporting to the Board of Trustees where appropriate. The postholder will be responsible for generating all fundraised income (c. £1m per annum currently) from corporates, individuals and trusts and foundations, which represents approximately 26% of the organisation s total income. The postholder will lead the Development Team and will report to the Director. The selected candidate will have a demonstrable track record of successful fundraising including major donor fundraising and writing successful grant applications. You will have the ability to combine strategic thinking with attention to detail and will ideally have worked in the arts and culture sector, understanding its nuances and donor motivations, before. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ryan Burdock at Prospectus. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Overview Sales Progressor - Join the haart Family Location: Colchester Head Office Salary: £24,000 - £26,000 basic + OTE up to £30,000 per year Job Type: Full-Time Are you organised, proactive, and motivated by results? Do you thrive in a fast paced environment where no two days are the same? Join Spicerhaart, one of the UK's leading estate agency groups, and play a vital role in helping our clients move into their new homes with confidence. What's in It for You Basic salary: £24,000 - £26,000 per year On-target earnings: Up to £30,000 per year Dedicated training and coaching to support your professional development Clear pathways for career progression within the property industry What You'll Be Doing As a Move Manager, you'll be the vital link between buyers, sellers, and key stakeholders in the home buying journey. Your role will involve: Registering client details and keeping accurate records Managing multiple property sales at various stages of progression Chasing and coordinating with key stakeholders, including: Mortgage advisers or lenders Solicitors Buyers and vendors Surveyors Any other parties involved in the process Gathering required documents such as: Proof of ID Mortgage agreements Insurance policies Ensuring all documentation is in place and progressing sales to successful completion Maintaining regular, clear communication with all parties to ensure a smooth, timely transaction What You'll Bring to the Role We're looking for someone with: A demonstrable track record in an administrative or client-facing role Knowledge of estate agency, residential lettings, or the home buying process (preferred) A reputation for delivering excellent customer service The confidence and communication skills to liaise with people at all levels Strong organisational skills with the ability to manage multiple cases simultaneously A proactive and positive attitude with a hunger to succeed Passion for the haart brand, our values, and customer centric approach A strong desire to learn, grow, and advance your career within the property sector Are You the Right Fit? You'll excel in this role if you: Love engaging with people and understanding their needs Communicate clearly and confidently - whether over the phone, in writing, or face to face Thrive when spinning multiple plates and staying organised under pressure Take pride in doing a great job - not just for yourself, but for your team and clients Believe in your abilities and aren't afraid to show it Work well as part of a high performing, collaborative team If you're ready to take the next step in your property career and want to be part of a driven, supportive, and people focused team, apply now to become a Move Manager at Spicerhaart. The finer details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Mar 11, 2026
Full time
Overview Sales Progressor - Join the haart Family Location: Colchester Head Office Salary: £24,000 - £26,000 basic + OTE up to £30,000 per year Job Type: Full-Time Are you organised, proactive, and motivated by results? Do you thrive in a fast paced environment where no two days are the same? Join Spicerhaart, one of the UK's leading estate agency groups, and play a vital role in helping our clients move into their new homes with confidence. What's in It for You Basic salary: £24,000 - £26,000 per year On-target earnings: Up to £30,000 per year Dedicated training and coaching to support your professional development Clear pathways for career progression within the property industry What You'll Be Doing As a Move Manager, you'll be the vital link between buyers, sellers, and key stakeholders in the home buying journey. Your role will involve: Registering client details and keeping accurate records Managing multiple property sales at various stages of progression Chasing and coordinating with key stakeholders, including: Mortgage advisers or lenders Solicitors Buyers and vendors Surveyors Any other parties involved in the process Gathering required documents such as: Proof of ID Mortgage agreements Insurance policies Ensuring all documentation is in place and progressing sales to successful completion Maintaining regular, clear communication with all parties to ensure a smooth, timely transaction What You'll Bring to the Role We're looking for someone with: A demonstrable track record in an administrative or client-facing role Knowledge of estate agency, residential lettings, or the home buying process (preferred) A reputation for delivering excellent customer service The confidence and communication skills to liaise with people at all levels Strong organisational skills with the ability to manage multiple cases simultaneously A proactive and positive attitude with a hunger to succeed Passion for the haart brand, our values, and customer centric approach A strong desire to learn, grow, and advance your career within the property sector Are You the Right Fit? You'll excel in this role if you: Love engaging with people and understanding their needs Communicate clearly and confidently - whether over the phone, in writing, or face to face Thrive when spinning multiple plates and staying organised under pressure Take pride in doing a great job - not just for yourself, but for your team and clients Believe in your abilities and aren't afraid to show it Work well as part of a high performing, collaborative team If you're ready to take the next step in your property career and want to be part of a driven, supportive, and people focused team, apply now to become a Move Manager at Spicerhaart. The finer details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
