12 jobs found

# Head of Engineering - RetailDate Posted: 30/01/2026Location: LondonJob Type: Full time Head of Engineering - Retail Location: London- hybrid Contract: Permanent Hours: Full time- 35 hours Purpose Just Group's Retail division, which develops and delivers retirement finance products sold via financial advisers and intermediaries, is modernising its platforms and customer journeys. To support this, we need resilient, scalable, and innovative engineering capabilities, with AI first, agentic, and context driven practices at the centre of how we build and deliver.The Head of Engineering for Retail will lead the Retail engineering organisation, set technical direction, and ensure high quality delivery. They will drive the adoption of modern engineering approaches to keep our technology secure, reliable, and future ready. Reporting to the Retail IT Director, they will manage Engineering Managers and foster a high performing culture focused on secure, efficient, and AI enabled delivery. About Just We help people achieve a better later life. That's our purpose and it's the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.This is a brilliant time to join our business. We are on an exciting growth journey to become the UK's most loved retirement expert. Key Accountabilities Define and deliver the Retail engineering roadmap, aligned with Group technology strategy and modern engineering practices. Champion AI first, agentic, and context driven approaches to improve resilience, scalability, and innovation. Provide technical leadership on architecture, solution design, and management of technical debt. Ensure high quality, secure, and scalable delivery of Retail platforms and applications. Oversee delivery planning, execution, risks, and incident management (P1/P2), ensuring rapid and effective resolution. Build engineering capability by leading and developing Engineering Managers and the wider engineering leadership team. Promote strong engineering standards across automation, DevOps pipelines, observability, and cloud native development. Act as a trusted partner to stakeholders, providing clear communication on delivery health, risks, and technical priorities. Examples of Key Activities Chair Retail engineering governance forums, ensuring adherence to standards and alignment with Group principles. Maintain and regularly review the technical debt and end-of-life register, feeding prioritised items into roadmaps. Review and challenge major technical design proposals to ensure scalability, security, and maintainability. Act as incident escalation point for P1 and P2 events, coordinating resolution and leading post-incident reviews. Partner with Engineering Managers to provide delivery updates, dependency tracking, and risk management. Mentor and coach Engineering Managers, building a high-quality leadership capability. Represent Retail Engineering in cross-business forums, ensuring Retail's needs are clearly articulated and understood. What We're Looking For Strong engineering leadership experience, managing multi team delivery at scale (50+ FTE including partners), within Financial Services Solid understanding of modern engineering practices, including software development, architecture, cloud, CI/CD, DevSecOps, observability, and security first design. Knowledge of AI first, agentic, and context driven engineering approaches. Experience delivering large scale technology change and modernising legacy platforms, ideally within the Microsoft ecosystem. Proven ability to build engineering capability, drive adoption of standards, and shape a high performing engineering culture. Skilled in managing hybrid delivery models involving vendors, partners, and in house teams. Comfortable operating in regulated environments with strong focus on security, performance, and resilience. Effective at influencing senior stakeholders and translating technical considerations into business focused outcomes. Experience managing major incidents (P1/P2) and leading robust resolution and review processes. Our behaviours At Just you'll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You'll be part of a company with a strong and distinctive - we're ambitious, curious and collaborative - and every decision we make centres around being Just and delivering the best outcomes for our customers. What's in it for you A competitive salary, pension scheme and life assurance 25 days annual leave plus an additional day on us for your birthday Private medical cover and income protection, just in case A generous and highly achievable bonus scheme Opportunities to progress your career in-role and within the company Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders A variety of employee funded benefits available via our online benefits portal Plus, several additional purchase options available for you and your loved onesExplore our on our dedicated benefits page. Belonging at Just Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity. Application details Please submit your CV using the 'apply now' button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment. Be Bold. Be Brilliant. Be Just.

At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy. About the role OakNorth Personal Savings is a core funding engine for the bank, managing billions in AUM. OakNorth is one of the neobanks in the UK responsible for 46% of new growth in the Industry. As a Senior Product Manager (IC) in the Personal Savings squad, you'll own major parts of our direct-to-customer retail savings proposition, work with the partnerships team to develop and distribute our products, shaping the product portfolio across acquisition, onboarding, in-life servicing, and reinvestment. This is a highly commercial role: you'll work with some of the strongest commercial minds in the industry and partner closely with Pricing, Finance/Treasury, Engineering, Design, Risk/Compliance, and Operations to build a best-in-class savings experience, balancing customer value, regulatory discipline, operational scalability, and cost-of-funds realities. This role is ideal for a data led PM. You will be expected to define the metrics that matter, form hypotheses, run analyses (often self serve), and use evidence to drive prioritisation and pricing/product trade offs. What you will be accountable for Own and drive the retail savings roadmap Own outcomes, roadmap, and delivery for key areas of the direct retail savings proposition (across web + app). You are accountable for the definition, launch, configuration, lifecycle management and operation of savings products (e.g. term, notice, ISAs, easy access), including product definition, eligibility rules, maturity behaviour, and reinvestment mechanics. Translate strategy into clear problems to solve, measurable OKRs, and a roadmap that delivers impact, not just output. Build a proposition that wins beyond interest rates Understand customer needs and behaviours across the lifecycle (acquisition, funding, in-life, maturity/reinvestment), using research and data to guide prioritisation. Improve conversion, confidence, and retention through clearer journeys, better product packaging, and reduced friction. Be the product partner to Pricing and Finance/Treasury Work directly with the Pricing Lead and Finance/Treasury to support pricing decisions and sign off with clear evidence, trade offs, and customer impact. Be responsible for shaping product and pricing hypotheses, testing them in market, and translating performance data into clear recommendations on rate changes, mix, and lifecycle strategy Help build the operating cadence between Product + Pricing (hypotheses, experiments, measurement, iteration). Ship high quality product with Engineering + Ops Work hands on with engineers and designers to define, deliver, and iterate solutions safely in a regulated environment. Partner with Operations to reduce avoidable contacts and operational drag through self serve improvements and process simplification. Maintain a high bar for resilience, quality, and customer trust. Contribute to partner linked delivery where relevant Support areas where partner journeys intersect the core platform (e.g., shared capabilities, servicing, funding flows), while keeping the primary focus on direct retail. What success looks like Measurable improvements to achieving our volume needs at expected margins. Constant uplift in end to end funnel and customer lifecycle events (conversion, funding, reinvestment, retention). Faster shipping with fewer incidents and less operational overhead. Strong product contribution to pricing decisions: clearer narratives, cleaner trade offs, stronger measurement. About you Must haves Strong product craft: discovery, problem framing, prioritisation and outcome ownership . Strong understanding of the UK retail savings market, including customer rate sensitivity, aggregator dynamics, reinvestment behaviour, and competitive positioning. Strong commercial judgement and comfort operating within constraints (margin/cost of funds awareness, liquidity/mix implications, portfolio trade offs). Demonstrable quantitative skill: you can define the right metrics, analyse performance, design tests, and make decisions based on evidence. Highly credible with cross functional stakeholders: you can influence Pricing/Finance, align Engineering, and navigate Risk/Compliance and Ops. Data driven: fluent in metrics, experimentation, and honest performance assessment. Excellent written and verbal communication: can distil complex analysis into recommendations and clear decisions. Nice to haves Experience improving customer journeys (onboarding/KYC conversion or reinvestment flows) in savings products. Experience with aggregator/affiliate led acquisition. Experience simplifying operational processes or building scalable servicing journeys. Exposure to or interest in US deposit products is a plus, particularly differences in customer behaviour, regulation, and pricing dynamics. What makes working here better This is a truly hybrid role, offering engineers and product the flexibility to work from home while also providing opportunities to collaborate in person with the team when it adds value. There's no fixed requirement for days in the office, instead, we focus on creating space for engineers & product to engage meaningfully, whether that's in person for whiteboarding sessions or remote for deep focus work. Work life balance - 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances. Competitive salary & equity - We want people to have a serious stake in the business. Good kit - Your choice of the best laptop, running macOS or Ubuntu. Team socials - The opportunity to get to know each other outside of work. Company socials - A chance to catch up and meet new colleagues weekly over informal office breakfasts and dinners on OakNorth - or at our free barista bar every day. Commuter support - We offer the cycle to work & EV scheme.

Business Development Director S4 Edinburgh Country: United Kingdom IT STARTS HERE Santander () is evolving from a global, high impact brand into a technology driven organisation, and our people are at the heart of this journey. Together, we are driving a customer centric transformation that values bold thinking, innovation and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. THE DIFFERENCE YOU MAKE The Business Development Team is looking for a Business Development Director based out of Edinburgh. This role reports to the Head of Business Development and works closely with the Regional Director and Corporate Client Relationship Teams as well as Product Solution Teams to drive market origination activity. You will work together to deliver a client centric approach offering relevant banking solutions for prospect clients at the point of origination, building and enhancing Santander's market profile and presence within the Corporate Clients segment, and working collaboratively with other relevant areas of SAN UK. RESPONSIBILITIES Working with the Regional Director to lead New Business delivery in the Region. Working with the Relationship and Product Teams to drive market origination activity as well working collaboratively with all parts of the CCB business to ensure deal conversion for the right new business opportunities. Supporting origination of Internationally focussed/ambitious, sustainable, high growth businesses, as well as working with structured finance to originate M&A, or Growth Capital deals. Building external relationships where your knowledge and understanding of businesses and the Santander Proposition is creating a source of differentiation for Santander with prospects and Key Business Introducers (KBI's). Playing a leading role in co ordinating Corporate and Commercial Banking regional origination & market strategy. Understanding the market opportunity, identifying market trends and creating opportunities. Creating and using client advocacy to demonstrate differentiation. Following an IAM Risk framework, managing all types of risk. WHAT YOU'LL BRING Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring. PROFESSIONAL EXPERIENCE Experience and confidence in origination, including regular cold calling and targeting of leads (Required). A proven track record of delivering results, by winning new Corporate Clients into the Banking sector (Required). A strong awareness of the local region and activity of our competitors in the marketplace (Required). EDUCATION Degree level education (or equivalent experience) in a relevant field such as Business, Finance, Economics, or Accounting (Preferred). Relevant professional banking or finance qualification, such as the Chartered Banker Diploma, ACIB, CFA, or ACCA (or working towards) (Preferred). LANGUAGES Fluent English (spoken and written) - Required. Additional European language skills (e.g. Spanish or Portuguese) - Preferred. HARD SKILLS Strong commercial acumen - deep understanding of corporate banking products, markets, and the wider economic environment (Required). Digital proficiency - confident use of CRM and workflow tools such as Salesforce, nCino, and Office 365 to manage client portfolios and ensure data accuracy (Required). SOFT SKILLS Exceptional relationship management and communication skills - able to engage and influence clients, stakeholders, and colleagues effectively (Required). Leadership and coaching ability - inspires and develops others, fostering a culture of collaboration, performance, and continuous improvement (Required). Resilient and optimistic mindset - approaches challenges positively, demonstrates adaptability, and promotes Santander's values and behaviours (Required). Ability to lead and support local relationship teams to build and maintain a strong origination pipeline of high quality businesses (Preferred). Highly developed interpersonal, negotiation and networking skills (Preferred). WE VALUE YOUR IMPACT 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year. £6,000 car allowance per year. Company funded individual private medical insurance. Protection for you and your family, with company funded death in service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover. Share in Santander's success by saving or investing in our share plans. As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services. Competitive rewards that reflect the real impact you make and the value you bring. Wellbeing that goes beyond work - we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support. Support for every life stage - from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support. Time to give back through volunteering opportunities that let you make a difference in the communities we serve. Global growth opportunities to shape your career, learn new skills and explore what's possible across our international network. LOCAL COMPLIANCE At Santander, we're proud to be an inclusive organisation that provides equal opportunities for everyone - regardless of age, gender, disability, civil status, race, religion or sexual orientation. We're committed to creating a recruitment experience that's accessible, fair and welcoming for all candidates. We want our people to thrive - at work and at home - while delivering the best outcomes for our customers and supporting each other to grow. To make this possible, our roles are site based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro rating for part time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s). RIGHT TO WORK IN THE UK Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made. We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs. WHAT TO DO NEXT If this sounds like a role you are interested in, then please apply. If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through email. You can contact us at .

The Marches Academy Trust (MAT) was one of the earliest academy trusts established in the Shropshire area and has grown significantly over the past 14 years. The trust now comprises 18 schools: five secondary schools, twelve primary schools, and one 9-16 special school, serving a wide range of communities including small rural settings where schools play a vital role at the heart of local life. Four primary schools joined the trust most recently in December 2025, reflecting a period of rapid but carefully managed growth. The trust operates as a Mixed Multi Academy Trust, including both secular schools and Church of England schools, with formal links to the Diocese of Lichfield. The four most recent schools to join the trust are all Church of England schools. Representation from the Diocese sits on the Trust Board in line with the trust's Mixed MAT arrangements. Trustees are not expected to be practising members of the Church of England, but they are expected to uphold and champion the trust's vision and ethos: Achievement through caring and Inspiring potential. Marches Academy Trust has a strong track record of securing improvement. This is particularly evident at Woodlands School, the trust's 9-16 special school for pupils with social, emotional and mental health needs. Previously judged inadequate prior to joining the trust, its most recent inspection (March 2024) confirmed significant improvement, with all areas judged good except the quality of education, which continues to improve. The provision is well supported by the local authority and serves pupils from both within and beyond the trust. Beyond its core educational provision, the trust delivers a range of central and traded services, including IT and aspects of SEND support, to schools outside the trust. It also operates its own Teaching School, supporting professional development across the region, and works closely with its linked charity, the 4 All Foundation, which provides community based activities such as sport and family learning through local hubs. The trust is financially well governed, having recently received a clean external audit. The audit report will be shared with the full board ahead of submission to Companies House. Governance arrangements are well established: the trust has nine trustees, supported by a dedicated Trust Governance Professional, and all schools operate with local governing boards under a clear scheme of delegation. An External Review of Governance was completed in 2023 and all recommendations have been fully implemented, with reviews commissioned on a three year cycle. The Trust are seeking to build board capacity and support succession planning, as some existing trustees approach the end of their terms of office. The trust is keen to appoint new trustees who can bring fresh perspective, robust challenge, and strategic insight as the trust continues to grow and expand its influence across the region. The Trust's Requirements: The Marches Academy Trust is seeking to appoint up to four new Trustees with one or more of the following areas of expertise. Trustees will work collectively to provide strategic oversight, constructive challenge, and support to the executive leadership team. Finance and Business: The trust is seeking trustees with strong finance or commercial experience. While formal accountancy qualifications are not essential, candidates should be confident reading and interpreting company accounts and providing challenge on strategic financial planning, budget monitoring, and value for money. Successful candidates are likely to have overseen annual budgets of at least £50m, ideally within a growing or complex organisation. Experience of supporting organisational growth, developing traded services, or operating within financial constraint would be particularly valuable. These trustees are likely to add capacity to the Finance & Operations Committee. Time Commitment and Meetings: Trustees are typically expected to commit 6-8 hours per month, including preparation and reading, which can be undertaken flexibly. The Trust Board meets six times per year (October, November, February, March, May and July), with an additional annual strategy meeting. Board meetings are usually held on Monday mornings, starting at 9.30am, and last approximately 90 minutes. The trust operates three core committees: Finance & Operations, Audit & Risk, and Education Standards, each meeting once per half term. Finance & Operations and Education Standards meetings are held on Mondays at 9.30am; Audit & Risk meetings follow from 11.00am to 12.00pm. Meetings are primarily face to face at the trust's headquarters at The Grange Primary School, Shrewsbury (SY1 3QR), though hybrid attendance is available where necessary. Trustees are expected to attend at least half of meetings in person. This is an excellent opportunity to join a well established, ambitious and values led trust with a strong local reputation and deep rooted partnerships across the region. As the trust continues to scale its impact, expand traded services, and explore further opportunities to support small schools and specialist provision, new trustees will play a critical role in shaping its future direction. Skills Finance Type of establishment: Multi academy trust What does the role include? As a trustee/director your key responsibilities are to ensure clarity of vision, ethos, and strategic direction; to hold executive leaders to account - both for the educational performance of the organisation and its pupils and the effective and efficient performance management of staff; and to oversee the organisation's financial performance to ensure its funds are directed to the best possible educational outcomes for young people. By volunteering as a trustee/director you will be responsible for contributing to the strategic decision making of the board, helping the trust to realise immediate and long term goals, and ultimately ensuring transparency, accountability, and challenge. What are the benefits? Volunteering on an academy trust board is a meaningful way to shape young people's futures and strengthen education in your community. Trustees play a vital role in setting strategic direction and holding executive leaders to account - ensuring schools deliver the best outcomes. Alongside making a tangible impact, you'll gain valuable experience in senior level decision making. This is a great opportunity to support your career development, build a non executive portfolio, and give back to education. Further information: You can also find out more public information about the Trust on the Get Information About Schools Page Marches Academy Trust reference number is 3855. The following webpage also provides useful information and reading to any potential trustee: If you have any questions before applying, please contact our Trustee Recruitment Team on .

Head of Operations - Appvia Location:London, UK (Hybrid - typically 2-3 days in-office) Contract:Permanent, Full-time Package:£80,000-90,000 + 10% Bonus + 10% Shares + Benefits (see more below) About Us Appvia helps organisations build, secure and innovate across cloud, data and AI, drawing on our practical expertise gained from developing and maintaining open-source, cloud-native tools and products. As AWS Advanced and Microsoft Solutions Partners, we deliver secure, scalable platforms covering containerisation, FinOps, modernisation and data platforms. As a certified B Corporation, we are committed to balancing purpose with profit, meeting the highest standards of social and environmental performance. We believe that responsible business practices and technical excellence go hand in hand. Interview process - 3 stage Discovery conversation with our Talent Acquisition team Interview with COO Final Interview with CEO About the Role We are seeking an experienced Head of Operations to drive operational excellence across our growing business. This is a pivotal leadership role, reporting to the COO and sitting on the Senior Leadership Team, where you will shape and optimise our internal operations, manage critical certifications and compliance programmes, and ensure we maintain our position on key public sector procurement frameworks. You will be responsible for building scalable operational processes that support our ambitious growth plans while maintaining the agility and innovation that defines our culture. This role requires someone who thrives in a fast-paced environment, can work autonomously, and brings a strategic mindset to operational challenges. Operational Leadership & Strategy Develop and implement operational strategies that support business growth and efficiency Establish and refine internal processes, policies, and procedures to ensure smooth day-to-day operations Own resource planning and capacity management across the organisation Drive continuous improvement initiatives and operational excellence programmes Manage relationships with key service providers Roll out and embed OKR (Objectives and Key Results) methodology across the business, facilitating goal-setting cycles and tracking progress Coach teams on effective OKR practices, ensuring alignment between company, team, and individual objectives Working closely with Talent and People Operations to streamline onboarding and upskilling. Public Sector Framework Management Own and manage our presence on Crown Commercial Service frameworks including G-Cloud, Digital Outcomes and Specialists (DOS), and Technology Services Lead framework application and renewal processes, ensuring timely submissions and competitive positioning Monitor framework performance, maintain compliance requirements, and optimise service listings Identify and evaluate new framework opportunities aligned with our strategic direction Ensure ongoing compliance with public sector contractual obligations and reporting requirements Certifications, Standards & Compliance Maintain and enhance existing certifications including B Corp status, ensuring continued compliance and recertification Lead the acquisition of new ISO certifications (e.g., ISO 20000 as required for business growth Manage and enhance security accreditations (including Cyber Essentials and ISO27001) Develop and maintain the Information Security Management System (ISMS) and Quality Management System (QMS) Coordinate internal and external audits, manage audit findings, and drive remediation activities Stay current with regulatory changes and industry standards that impact our operations Finance & Business Operations Oversee operational budgets and work with finance to ensure effective cost management Support contract management, commercial negotiations, and procurement activities Implement and manage operational tools, systems, and technologies Produce operational reports and KPIs for leadership and board review Contribute to company strategy and decision-making as a member of the Senior Leadership Team People & Culture Partner with leadership on people operations including onboarding, policies, and employee experience Support a positive, inclusive workplace culture aligned with our B Corp values Lead or support office management, facilities, and health and safety requirements Essential Experience & Skills Proven track record in operations leadership, ideally within a technology consultancy, SaaS, or professional services environment Experience implementing and managing OKR frameworks or similar goal-setting methodologies Hands-on experience with ISO certification processes, particularly ISO 27001 (Information Security) and ISO 9001 (Quality Management) Experience scaling operations in a high-growth technology business Excellent project management skills with the ability to juggle multiple priorities Strong commercial acumen and experience with contract negotiation Outstanding written and verbal communication skills Self-starter mentality with the ability to work autonomously and drive initiatives forward Desirable Experience managing UK public sector procurement frameworks (G-Cloud, DOS, or similar Crown Commercial Service agreements) Strong understanding of compliance requirements for UK public sector contracts Experience with B Corp certification and maintaining social/environmental impact standards Familiarity with cloud technologies, Kubernetes, or DevOps environments Experience with Cyber Essentials Plus or other security accreditations Knowledge of ISO 14001 (Environmental Management) or ISO 22301 (Business Continuity) Why join Appvia? We are a self-funded, London based startup; providing businesses with a fast and secure way to deploy containerised applications into the cloud. We are on a mission to enable organisations to make cloud-based software delivery simple and efficient, whilst having the insights into costs, security and cadence. As a company that holds customers at the heart of everything we do, we are looking for candidates that want to make a real change to how Dev and Ops is working in the industry. With us our customers, like the UK's Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products. What's on offer? ️Work-life balance Flexible working with core hours of 10-4pm because we know life happens outside of work Hybrid working - only one compulsory office day per month 25 days' holiday a year, plus bank holidays An additional day off for your birthday Enhanced maternity and paternity to full pay Workplace Nursery Benefit to help working parents For your well-being Full Private Healthcare cover for you with partners and children covered 50% Death in Service Cycle to Work scheme Electric Car Scheme Pension plus a salary sacrifice option for even greater savings Employee Assistance Programme Free hygiene products available in the London office Mental health support Free therapy through AXA Access to the Headspace App Trained Mental Health First Aiders Other fun perks Learning budget of £1,000 a year Your own MacBook Pro while you work at Appvia Dog friendly office Wear what makes you comfortable Free snacks in the office Pool table & ping pong table Regular team socials, board game nights, industry meetups and more! But don't just take our word for it, you can check out what our Appvians say about us on Glassdoor and by following us on LinkedIn, Twitter and TikTok. We are proud to be an equal opportunities employer and actively encourage, respect, and recognise diversity of thought and background throughout the business. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, and disability status. Note:While all roles are active and approved at the time of posting, the dynamic nature of our start-up means some applications may be processed to pipeline talent for future opportunities rather than current openings. We will strive to keep you informed of any changes to the status of your application.

Head of Operations - Appvia Location:London, UK (Hybrid - typically 2-3 days in-office) Contract:Permanent, Full-time Package:£80,000-90,000 + 10% Bonus + 10% Shares + Benefits (see more below) About Us Appvia helps organisations build, secure and innovate across cloud, data and AI, drawing on our practical expertise gained from developing and maintaining open-source, cloud-native tools and products. As AWS Advanced and Microsoft Solutions Partners, we deliver secure, scalable platforms covering containerisation, FinOps, modernisation and data platforms. As a certified B Corporation, we are committed to balancing purpose with profit, meeting the highest standards of social and environmental performance. We believe that responsible business practices and technical excellence go hand in hand. Interview process - 3 stage Discovery conversation with our Talent Acquisition team Interview with COO Final Interview with CEO About the Role We are seeking an experienced Head of Operations to drive operational excellence across our growing business. This is a pivotal leadership role, reporting to the COO and sitting on the Senior Leadership Team, where you will shape and optimise our internal operations, manage critical certifications and compliance programmes, and ensure we maintain our position on key public sector procurement frameworks. You will be responsible for building scalable operational processes that support our ambitious growth plans while maintaining the agility and innovation that defines our culture. This role requires someone who thrives in a fast-paced environment, can work autonomously, and brings a strategic mindset to operational challenges. Operational Leadership & Strategy Develop and implement operational strategies that support business growth and efficiency Establish and refine internal processes, policies, and procedures to ensure smooth day-to-day operations Own resource planning and capacity management across the organisation Drive continuous improvement initiatives and operational excellence programmes Manage relationships with key service providers Roll out and embed OKR (Objectives and Key Results) methodology across the business, facilitating goal-setting cycles and tracking progress Coach teams on effective OKR practices, ensuring alignment between company, team, and individual objectives Working closely with Talent and People Operations to streamline onboarding and upskilling. Public Sector Framework Management Own and manage our presence on Crown Commercial Service frameworks including G-Cloud, Digital Outcomes and Specialists (DOS), and Technology Services Lead framework application and renewal processes, ensuring timely submissions and competitive positioning Monitor framework performance, maintain compliance requirements, and optimise service listings Identify and evaluate new framework opportunities aligned with our strategic direction Ensure ongoing compliance with public sector contractual obligations and reporting requirements Certifications, Standards & Compliance Maintain and enhance existing certifications including B Corp status, ensuring continued compliance and recertification Lead the acquisition of new ISO certifications (e.g., ISO 20000 as required for business growth Manage and enhance security accreditations (including Cyber Essentials and ISO27001) Develop and maintain the Information Security Management System (ISMS) and Quality Management System (QMS) Coordinate internal and external audits, manage audit findings, and drive remediation activities Stay current with regulatory changes and industry standards that impact our operations Finance & Business Operations Oversee operational budgets and work with finance to ensure effective cost management Support contract management, commercial negotiations, and procurement activities Implement and manage operational tools, systems, and technologies Produce operational reports and KPIs for leadership and board review Contribute to company strategy and decision-making as a member of the Senior Leadership Team People & Culture Partner with leadership on people operations including onboarding, policies, and employee experience Support a positive, inclusive workplace culture aligned with our B Corp values Lead or support office management, facilities, and health and safety requirements Essential Experience & Skills Proven track record in operations leadership, ideally within a technology consultancy, SaaS, or professional services environment Experience implementing and managing OKR frameworks or similar goal-setting methodologies Hands-on experience with ISO certification processes, particularly ISO 27001 (Information Security) and ISO 9001 (Quality Management) Experience scaling operations in a high-growth technology business Excellent project management skills with the ability to juggle multiple priorities Strong commercial acumen and experience with contract negotiation Outstanding written and verbal communication skills Self-starter mentality with the ability to work autonomously and drive initiatives forward Desirable Experience managing UK public sector procurement frameworks (G-Cloud, DOS, or similar Crown Commercial Service agreements) Strong understanding of compliance requirements for UK public sector contracts Experience with B Corp certification and maintaining social/environmental impact standards Familiarity with cloud technologies, Kubernetes, or DevOps environments Experience with Cyber Essentials Plus or other security accreditations Knowledge of ISO 14001 (Environmental Management) or ISO 22301 (Business Continuity) Why join Appvia? We are a self-funded, London based startup; providing businesses with a fast and secure way to deploy containerised applications into the cloud. We are on a mission to enable organisations to make cloud-based software delivery simple and efficient, whilst having the insights into costs, security and cadence. As a company that holds customers at the heart of everything we do, we are looking for candidates that want to make a real change to how Dev and Ops is working in the industry. With us our customers, like the UK's Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products. What's on offer? ️Work-life balance Flexible working with core hours of 10-4pm because we know life happens outside of work Hybrid working - only one compulsory office day per month 25 days' holiday a year, plus bank holidays An additional day off for your birthday Enhanced maternity and paternity to full pay Workplace Nursery Benefit to help working parents For your well-being Full Private Healthcare cover for you with partners and children covered 50% Death in Service Cycle to Work scheme Electric Car Scheme Pension plus a salary sacrifice option for even greater savings Employee Assistance Programme Free hygiene products available in the London office Mental health support Free therapy through AXA Access to the Headspace App Trained Mental Health First Aiders Other fun perks Learning budget of £1,000 a year Your own MacBook Pro while you work at Appvia Dog friendly office Wear what makes you comfortable Free snacks in the office Pool table & ping pong table Regular team socials, board game nights, industry meetups and more! But don't just take our word for it, you can check out what our Appvians say about us on Glassdoor and by following us on LinkedIn, Twitter and TikTok. We are proud to be an equal opportunities employer and actively encourage, respect, and recognise diversity of thought and background throughout the business. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, and disability status. Note:While all roles are active and approved at the time of posting, the dynamic nature of our start-up means some applications may be processed to pipeline talent for future opportunities rather than current openings. We will strive to keep you informed of any changes to the status of your application.

We are the UK's leading premium publisher, home to iconic and influential media brands including Cosmopolitan, Esquire, Elle, Harper's Bazaar, and Country Living. At Hearst UK, we don't just create content - we shape culture. Our workplace is built on collaboration, creativity, and trust. We champion bold ideas, embrace innovation, and continually evolve to meet the moment - all while celebrating the legacy that's brought us here. We believe in each other's potential and push boundaries together to make a meaningful impact, both in the media landscape and in people's lives. We're proud of our heritage - but even more excited about making history. Hearst UK operate a hybrid working model of four days per week in the office and one day working from home. Our office is based at House of Hearst, 30 Panton Street, St James's, London, SW1Y 4AJ, where teams collaborate in person and connect across brands and functions. The Role As the Customer Insight Director at Hearst UK, you will lead insight generation and delivery across marketing, editorial, product, strategy, partnerships, new business development, and commercial/advertising at Hearst. This is an independent, hands on role, suited to someone who is comfortable rolling up their sleeves and personally leading the design, execution and delivery of high quality research using advanced methodologies. You will work closely with senior leaders and peers to shape decision making and unlock growth opportunities across the Hearst portfolio of brands. Main Duties Independently manage in house research projects end to end, from briefing and design, to execution, analysis, and debrief (surveys, communities, qual, UX), and augmenting in house activities with external partners where necessary, to deadline and on budget. Integrate a broad set of data (behavioral analytics, first party data, qualitative, trends, contextual data) into unified narratives and insights that inform marketing, editorial, product, partnership, and commercial/advertising decisions through evidence based storytelling, with concise, actionable recommendations. Lead debriefs, readouts, and workshops with senior leaders and peers; codify best practices, templates, and playbooks for repeatable impact. Partner with peers across the Customer team to leverage other data sources and share knowledge for delivering holistic customer understanding and best in class insight. Establish and manage the ongoing insights delivery for our customer satisfaction programme across 15 brands. Contribute to the ongoing dissemination of insight to the wider organization through newsletters, knowledge sessions, surgeries, etc. Coach and develop junior team members to deliver high quality, reproducible research and insight at pace. What We Are Looking For Core Technical Skills Expert analytical thinker with strong curiosity; comfortable across qualitative and quantitative data - and any other types of data. Deep general market research experience with advanced methodology and project expertise (segmentation, market sizing, pricing, brand tracking, conjoint/MaxDiff, etc.), including research design (sampling frameworks, weighting), and analysis (factor analysis, cluster analysis, regression, etc.). Has practical experience of execution of these. Meticulous attention to detail; robust validation and triangulation across sources. Experience of working with survey platforms, including scripting and QA ing quantitative studies and running qualitative research at scale. Experience of undertaking qualitative work, from moderation (IDIs, focus groups, online communities), to ethnographic and observational research and UX studies. Has practical experience of execution of these. Communication & Storytelling Clear, influential communicator to executive and cross functional teams. Storytelling that connects customer evidence to strategy, product, and partnership choices; strong visual presentation. Great at synthesizing complex information, gets to impact and action. Business & Strategic Acumen Good understanding of growth levers for media companies. Problem solver who prioritises initiatives with highest enterprise impact. Builds trusted relationships with senior stakeholders; facilitates alignment and influences decision making; acts as a trusted advisor. Collaborative, active listener; adapts approach to audience, scope, or new data. Personal Attributes Persistent, open minded, and committed to continuous learning; elevates team standards. Ethical steward of data and customer trust. Passionate, authentic, creative, and entrepreneurial. (Your benefits at Hearst UK are more than just extras-they are tools to help you thrive in every part of life. Hearst Exclusives - Only for You! Get adventurous with Good Housekeeping Taste and Beauty Testing Panels - yes, you could be trying the next big thing in beauty, food & drink. Snag luxe beauty steals at our legendary office sample sales - score big on top brands without breaking the bank! Inclusion, Health & Wellbeing: Feel Your Best Stay healthy with Specsavers eye care, a company funded Health Cash Plan, and access to mental health support. Get active and stress free with discounted gym memberships and the Cycle to Work scheme. Embrace flexibility with a Location Flex and Holiday Exchange to take time when you need it. Take time to give back with a Charity Day and access wellbeing resources whenever you need them. Join one of our Hearst ERG Groups. Financial Wellness - Boost Your Budget Plan ahead with a generous Workplace Pension, Income Protection, Life Assurance and Season Ticket Loan for easier commuting. Make smarter money moves using Salary Finance tools, Financial Wellbeing sessions, and Home Tech benefits to spread costs. Treat yourself with major discounts across London plus everyday savings via the HAPI at Hearst app. Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in - one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we're working to build a sense of true belonging within our business and foster a culture in which everyone feels heard. Job Info Job Identification Job Category Information Technology (Internal) Posting Date 02/26/2026, 05:30 PM Job Schedule Full time Locations 30 Panton Street, LONDON, LONDON, SW1Y 4AJ, GB (Hybrid)

Location: Telford Full-time : (Hybrid: 3 days on-site / 2 days WFH) Salary: Up to £80,000 DOE We are working with fast growing consumer brand looking for an ambitious Group Financial Controller / Head of Finance ready to take full ownership of UK finance operations and step into a role with real strategic influence. With a clear pathway to Finance Director within 6-18 months , this is a standout opportunity for someone who wants impact, visibility and progression. The Opportunity You'll lead UK finance, partner with senior leadership, and work closely with international teams to drive performance, strengthen controls and support major commercial decisions. This is a hands on, high autonomy role where your insight will shape the future of the business. What You'll Lead Full UK finance operations: payroll, AP/AR, cost accounting, credit, collections and billing Group management accounts consolidation External audit relationship management Month end close, budgeting, forecasting and strategic planning Corporate reporting and financial governance Commercial analysis to drive performance and profitability Capital projects, productivity initiatives and cash flow improvement Business partnering with operations and senior leadership Coaching and developing the finance team What You'll Bring ACA or ACCA qualification Demonstrable experience in a Financial Controller or senior finance role Strong commercial mindset and analytical capability High accuracy under pressure and a proactive, solutions focused approach Confident communication and stakeholder management skills Experience with group consolidated reporting What's On Offer Competitive base salary: £60,000 - £80,000 DOE 25 days holiday + bank holidays Company pension Growth shares (post probation) A genuine, structured route to Finance Director Equality, Diversity & Inclusion We are committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and do not discriminate based on age, disability, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex or sexual orientation. Application Notice We aim to respond to all applicants. If you haven't heard from us within two weeks , please assume your application has not been successful on this occasion.

Senior Payment Operations Specialist (Cards) EML Payments EML Payments is a global leader in the fintech space. Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities. About the role The Senior Payment Operations Specialist (Cards) supports continuity across card and payment schemes, with priority focus on Visa/Mastercard activity. You will manage core scheme controls (bulletins, registrations, validations, monthly checks and investigations) and support BAU coverage across payment rails including Bacs, SEPA, CoPay and Faster Payments. As a card-scheme change SME, you will support scheme implementations and mandatory change-such as BIN configuration, programme set ups, certifications/validations and scheme driven updates-working with processors, networks and internal teams to translate requirements into clear actions and confirm completion. You will also provide practical input to changes that impact payment scheme BAU, advising on impacts, controls and "what good looks like" so updates are introduced safely. Throughout, you'll look for ways to reduce friction, improve reliability and simplify recurring work-working within established direction, escalation paths and decision frameworks. What you'll do Card Scheme Operations Monitor and implement card scheme bulletins and required updates (Visa, Mastercard, regulatory). Manage ICA/BIN registrations and BIN/programme configuration, including certifications and validations. Perform monthly compliance checks and investigations for card scheme adherence. Liaise with card networks and processors to resolve operational issues and maintain compliance. Payment Scheme Operations Provide BAU coverage across payment rails, monitoring processing and triaging issues. Ensure timely processing of inbound and outbound payments and associated customer and bank requests, escalating exceptions as needed. Support reconciliation issues and resolve exceptions/discrepancies with FinOps, Finance and relevant providers. Maintain working knowledge of scheme rules/requirements and translate changes into clear actions and controls. Relationship Management Maintain effective working relationships with schemes, acquirers, processors and internal stakeholders to enable delivery and issue resolution. Manage escalations with schemes and partners, coordinating incident resolution and escalating material risks/issues through agreed pathways. Coordinate with Finance, Compliance and Technology on readiness, evidence, and BAU handover for scheme changes and implementations. Operational Reporting & Continuous Improvement Mentor and support the development of junior team members, sharing scheme and payments knowledge, providing coaching on day to day work, and contributing to consistent ways of working. Prepare performance reporting across card and payment schemes and identify risks and recurring issues. Highlight trends and drive practical improvements to reduce manual effort, resilience and improve customer experience. Qualifications Proven delivery of card scheme implementations and mandatory change (e.g., scheme updates, configurations, validations/certifications). Strong understanding of scheme rules/requirements, controls, and BAU readiness planning. Strong analytical and problem solving skills; able to interpret performance data, identify trends and drive improvements. Solid delivery discipline: planning, governance, RAID/action tracking, and stakeholder engagement across internal teams and external partners. High attention to detail and accuracy in managing complex, high volume processes. Confident presenting clear updates to stakeholders and senior internal audiences. What We Offer Recharge and Give Back: 25 days annual leave, 2 volunteering days, your birthday off - plus 5 extra 'Take5' days when you've used your core leave! Global Opportunities: Collaborate across Australia, the UK, North America, and Europe - with secondment opportunities available. Work Your Way: Hybrid working that fits your lifestyle and empowers smarter working. Family First: Enhanced family leave options with 12 weeks full pay for Primary Caregivers, and 4 weeks full pay for Secondary Caregivers. Invest in You: We cover your professional memberships and offer a competitive pension scheme. Wellbeing Matters: Private medical insurance, long term illness cover, and life assurance. Perks & Rewards: Short term bonus scheme, Cycle2Work, 24/7 Employee Assistance Programme, and exclusive discounts via Spectrum.Life's BenefitsHub.

B2B Strategic Development and Partnerships Manager About the job Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT Competitive Permanent Full Time (37.5 hours) - Permanent We'reexpanding our B2B capabilities across the UK and investing for sustained growth. We combine the power of Screwfix's scale, supplychainand digital platforms with tailored B2B propositions,pricingand service models. Our ambition is to make B2B buying fast,simpleand reliable, removing friction through seamless digital journeys, dependableavailabilityand service that customers can rely on. As our B2B Category Enablement & Partnerships Manager, you'll take big picture strategy and turn it into action, weaving B2B priorities into category plans, sharpening our range and pricing approach, and unlocking the partnerships that fuel accelerated growth. This isn't just a growing space; it's one that's taking off fast. Screwfix B2B is evolving at pace, and you'll be right in the centre of that momentum. You'll shape long term frameworks, build strategic supplier relationships and influence decisions that shape how we show up for customers now and in the years ahead. You'll work closely with Directors and senior leaders, building a profile that opens doors while having the freedom to create, experiment and develop new commercial models from the ground up. What you design won't sit on a shelf, you'll see the impact in customer experience, supplier engagement and commercial performance almost immediately. And the best part? You'll leave a visible mark on one of the biggest growth opportunities in the business, helping shape a B2B offer that customers naturally gravitate to and competitors can't ignore. This is more than a job. It's a platform: for influence, for pace, for career acceleration, and for building something that lasts. What's in it for you? Discretionary annual bonus up to 50% Company car or allowance of up to £6,500 per annum 33 days' holiday (including bank holidays, 5 of which can be taken flexibly) Hybrid working with up to 2 days working from home Flexible start and end times around core working hours Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand new or pre loved electric vehicle Up to 14% employer pension contributions Life cover up to 4x your salary Health cash plan and discounted gym memberships (up to 25% savings) 20% discount at Screwfix and B&Q B2B offer build: Range, Price and Availability: Embed B2B requirements into category plans (range, pricing, availability and value proposition) with clear Key Accounts 'must win' priorities. Own development of tender ready sector catalogues and KA specific range packs, including rapid onboarding of qualifying SKUs for priority sectors. Shape contract ready pricing constructs with Trading/Finance (e.g., price architecture, compliance incentives and measurable value tracking where relevant). Strategic supplier partnerships and funding: Lead strategic, sector based supplier engagement alongside Category and Trading Directors to unlock B2B growth, funding and exclusives. Own Joint Business Plans (JBPs) for priority suppliers with B2B specific growth initiatives, governance and benefit tracking. Develop supplier funded propositions that improve customer value and profitability (e.g., service bundles, innovation, exclusivity, category led solutions) Partnerships beyond product Identify and develop partners that enable managed services / solution propositions aligned to Key Accounts (e.g., service partners, on site solutions), in collaboration with Ops and Sector Leads. Define commercial frameworks and performance expectations for partners, ensuring alignment with the overall B2B offer. Cross functional alignment and governance Align Supply Chain, Marketing/Retail Media and Finance around B2B offer priorities; remove decision friction and drive pace. Standardise governance processes and ways of working for scalable B2B growth (templates, forums, decision rights, KPI tracking). Ensure offer commitments (availability/service promise) are clearly defined; Ops owns execution and performance outcomes Senior commercial/category experience with demonstrable impact in category strategy, supplier negotiations and partnership development. Strong ability to translate customer/sector needs into offer roadmaps (range/pricing/availability) and governance routines. Experience building JBPs and securing supplier investment/funding tied to measurable outcomes Comfortable operating in a matrix and influencing Trading, Category, Supply Chain and Finance at senior levels. Analytical and structured: able to prioritise, quantify value, and run governance/track benefits Experience building tender ready catalogues / sector specific assortments and accelerating SKU onboarding. Experience shaping contract pricing constructs (price architecture, compliance incentives, value tracking) in partnership with Trading/Finance. Experience developing partnerships beyond product (e.g., managed services / solution partners). Familiarity with retail media/marketing levers to support B2B offer growth and supplier funded initiatives. Financial wellbeing Wagestream access to track earnings and save Access to the Kingfisher Share Scheme Exclusive offers and discounts via our Hapi app Cycle to work scheme and savings on bikes Every day benefits Career progression and development programmes Coaching and mentoring to help you thrive Access to wellbeing resourcing including PepTalk Recruitment Process We review applications on an individual basis, and if we feel you would be a good fit we'll invite you for a call or Teams video for an informal chat about the role, and to see if we're a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have. We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you. Sustainability at Screwfix We're committed to building a better future for our community and our planet. That's why we're doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We're on a mission to put sustainability at the forefront of everything we do. Join us. We've worked hard to create a culture of inclusivity and genuine community. We're a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you'll be listened to, encouraged, and given the tools and training you need to get ahead. You'll always know where you are with us. We're open. We're fair. And we believe in opportunities for everyone. Please let us know at if you need any additional support or adjustments when it comes to your application. NO AGENCIES PLEASE Bonus We believe that success should be shared and hard work should be rewarded. Our yearly bonuses are based on our business targets and measures. Cycle to work Whether you're a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme. High Street Shopping Discounts As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers. Share Plans Become a Kingfisher shareholder with a variety of schemes to choose from. Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass. Simply Health From dental care to acupuncture, you can customise your health plan and claim back money for treatments. Long Service Awards From extra pay to bonus holiday days, we'll celebrate your milestones with tangible rewards. It's our way of thanking you for building a career with us. Pension With our award winning pension plan, you choose your contribution amount and we add as much as 14% per month. Life Cover If you opt into our pension scheme, you'll receive up to 4x your annual salary through Death in Service payment. Retail Trust Look after your mental health with free wellbeing resources, including a confidential counselling service. Screwfix and B&Q Discounts As a member of the Kingfisher group, you'll enjoy 20% off all B&Q and Screwfix products. Mind Training We've partnered with Mind, the UK's leading mental health charity, to our colleagues the support and tools needed to look after your mental health. Screwfix Community Whether you're working from our stores, our offices or your home, you can easily stay in touch with colleagues and access the resources you need. Self Development Whether you want to advance your job related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning click apply for full job details

About this role In HR Shared Services (HRSS), the employee experience is at the heart of everything we do. We strive to deliver HR processes flawlessly, and provide a high quality and responsive Employee Relations service to the company. Here at Capital One, we call it Associate Relations (AR). We're looking for an AR Principal Associate, reporting directly to the AR Manager, who will own and manage a range of employee relations cases, and provide legislative and best practice advice and coaching to People Leaders and associates throughout the business on a range of employment topics. Alongside case work, they will also coach and guide more junior members of the HR team. What you'll do You'll partner with the business to deliver high quality and proactive case management of employee relations issues such as: disciplinary, grievances, redundancy, TUPE, complex terminations (e.g. involving settlement agreements), ACAS Early Conciliation cases, as well as capability and absence management cases. You'll provide the business with pragmatic and commercial solutions to their employee relations cases, whilst considering the employment legal and risk framework, and associate experience. You'll ensure legal and HR policy compliance across the business to promote consistency, equality and fairness, and ensure sensitive information is dealt with in accordance with the law and internal information retention procedures. Where required, you'll provide coaching to managers to upskill and support them to reach positive, inclusive outcomes with their associates. You'll contribute to team development through the sharing of best practice and lessons learnt on cases, and identify issues, trends, and changes needed within our approach or documentation as part of our commitment to continuous improvement. You'll build high quality trusted relationships with others in the HR team (e.g. HRBPs, Talent Acquisition, Diversity Inclusion and Belonging). In doing so, you'll support and maintain an effective feedback loop with them to identify business risks, and ensure leaders engage in risk-based decision making. You'll build strong relationships within the pool of trained investigators and hearing managers across the business to obtain support during the life cycle of your individual case work. You'll actively participate in broader HR projects and initiatives, bringing your employee relations knowledge to add value and support/challenge next steps. Where required, you'll participate in specific risk management activities for the HR team, and analyse case management statistics to identify themes and make recommendations to share with the team and HR Business Partners. You will manage your cases diligently, updating our case management system regularly, and escalate high risk cases to the AR Manager as and when appropriate. What we're looking for You'll have a strong operational background in Employee Relations - depending on your experience, this might have been in a dedicated employee relations case management role or as part of a generalist HR role. Either way, you will have solid knowledge of UK employment law and demonstrable experience of supporting employee relations issues. You can demonstrate how you have previously used your knowledge and judgement to help your business stakeholders assess and mitigate (or accept) any employee relations risks posed to their business, and are not afraid to challenge your stakeholders and escalate where necessary in order to manage risk. You will be used to working with a case management system, with high attention to detail on your cases to ensure accurate records are kept and key documents are appropriately stored. You'll have project and/or change management experience, and a continuous improvement mindset. You'll enjoy building trusted relationships across teams and identifying ways that the AR Team can add further value within the company. You'll be proactive in keeping your own knowledge up to date (e.g. employee relations technical knowledge and external best practice),through attendance at employment law briefings and wider external reading. You have excellent attention to detail and pride yourself on delivering high levels of service at all times. You'll understand the importance of high quality stakeholder management and demonstrate this in your interactions with others. You'll have excellent verbal and written communications skills. Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to . Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. We are guided by our shared values, and we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.