Head of Supporter Retention When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Role Title: Head of Supporter Retention Salary: £49,508 to £58,221 Location: Hybrid: London or Chard, Somerset Tenure: fixed term - 1 year Right to work in the UK required ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want Are you a keen advocate of women and girls rights in emergencies? Are you a strategic leader with exceptional supporter retention expertise and a commitment to feminist principles and anti racist practice Then we'd love to hear from you! We are entering an exciting period with the launch of our strategy, strengthening our feminist, anti-racist and decolonised approach across everything we do. We are committed to equity, inclusion and challenging power imbalances; both externally and within our own organisation. We are looking for an experienced and strategic Head of Supporter Retention to lead and develop our supporter retention programme during a pivotal year of delivery and organisational change. You will provide strategic and people leadership to a high-performing team, owning the retention strategy end-to-end and ensuring supporters experience engaging, values-led and respectful communications that maximise long-term income and loyalty. You will work collaboratively across fundraising, data, digital and campaigns to deliver integrated, insight-driven supporter journeys. This role plays a critical part in ensuring our communications authentically represent our rights holders, align with feminist principles and support ActionAid UK s broader organisational objectives. You will be a confident, values-led leader with significant experience in supporter retention and direct marketing within a non-profit or comparable environment. You will bring strong strategic thinking, excellent analytical skills and a collaborative approach. The successful candidate will be responsible for creating and implementing strategies to retain and engage our supporters, ensuring their continued support for our cause. Drive innovation by challenging the status quo and propelling our fundraising initiatives to new heights, ensuring that our strategies and communications reflect our commitment to social justice and equality- developing and executing campaigns that engage and inspire, utilising diverse fundraising methods and channels. Some of the key accountabilities of the role will include developing and managing the retention budget, including planning, reporting, and re-forecasting. Providing leadership to the Retention team, supporting them to develop exceptional marketing campaigns that comply with relevant codes of practice and meet targets as well as creating an environment that promotes best practices and empowers team members to run quality programs. As a key member of our fundraising team, you will have the chance to develop and manage the retention budget, oversee fundraising materials, and work closely with colleagues to ensure successful campaigns. With regular reviews and updates, you will have the chance to constantly improve and strive for positive transformational change. You will have: -Proven experience leading supporter retention or direct marketing programmes across multiple channels (digital, mail, telephone) -Strong people management experience with a track record of developing high-performing teams -Experience managing large budgets and delivering against income targets -Excellent communication and writing skills, with the ability to adapt style for different audiences -Strong analytical capability, using data and insight to inform decision-making -A commitment to feminist principles, anti-racism and safeguarding -Knowledge of fundraising regulation, GDPR and best practice Desirable (but not essential): -Change management experience, particularly within fundraising or complex organisations -Experience working within an INGO or international development context If you have experience in leadership, funding diversification, managing staff, and public speaking, and a passion for making a difference, we want you on our team. Additional information Diversity, equality, inclusion and belonging: Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities. AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role. Referencing and safeguarding: All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. Working practices: ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process. ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles. Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview. Recruitment processes: Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm
May 08, 2026
Full time
Head of Supporter Retention When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Role Title: Head of Supporter Retention Salary: £49,508 to £58,221 Location: Hybrid: London or Chard, Somerset Tenure: fixed term - 1 year Right to work in the UK required ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want Are you a keen advocate of women and girls rights in emergencies? Are you a strategic leader with exceptional supporter retention expertise and a commitment to feminist principles and anti racist practice Then we'd love to hear from you! We are entering an exciting period with the launch of our strategy, strengthening our feminist, anti-racist and decolonised approach across everything we do. We are committed to equity, inclusion and challenging power imbalances; both externally and within our own organisation. We are looking for an experienced and strategic Head of Supporter Retention to lead and develop our supporter retention programme during a pivotal year of delivery and organisational change. You will provide strategic and people leadership to a high-performing team, owning the retention strategy end-to-end and ensuring supporters experience engaging, values-led and respectful communications that maximise long-term income and loyalty. You will work collaboratively across fundraising, data, digital and campaigns to deliver integrated, insight-driven supporter journeys. This role plays a critical part in ensuring our communications authentically represent our rights holders, align with feminist principles and support ActionAid UK s broader organisational objectives. You will be a confident, values-led leader with significant experience in supporter retention and direct marketing within a non-profit or comparable environment. You will bring strong strategic thinking, excellent analytical skills and a collaborative approach. The successful candidate will be responsible for creating and implementing strategies to retain and engage our supporters, ensuring their continued support for our cause. Drive innovation by challenging the status quo and propelling our fundraising initiatives to new heights, ensuring that our strategies and communications reflect our commitment to social justice and equality- developing and executing campaigns that engage and inspire, utilising diverse fundraising methods and channels. Some of the key accountabilities of the role will include developing and managing the retention budget, including planning, reporting, and re-forecasting. Providing leadership to the Retention team, supporting them to develop exceptional marketing campaigns that comply with relevant codes of practice and meet targets as well as creating an environment that promotes best practices and empowers team members to run quality programs. As a key member of our fundraising team, you will have the chance to develop and manage the retention budget, oversee fundraising materials, and work closely with colleagues to ensure successful campaigns. With regular reviews and updates, you will have the chance to constantly improve and strive for positive transformational change. You will have: -Proven experience leading supporter retention or direct marketing programmes across multiple channels (digital, mail, telephone) -Strong people management experience with a track record of developing high-performing teams -Experience managing large budgets and delivering against income targets -Excellent communication and writing skills, with the ability to adapt style for different audiences -Strong analytical capability, using data and insight to inform decision-making -A commitment to feminist principles, anti-racism and safeguarding -Knowledge of fundraising regulation, GDPR and best practice Desirable (but not essential): -Change management experience, particularly within fundraising or complex organisations -Experience working within an INGO or international development context If you have experience in leadership, funding diversification, managing staff, and public speaking, and a passion for making a difference, we want you on our team. Additional information Diversity, equality, inclusion and belonging: Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities. AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role. Referencing and safeguarding: All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. Working practices: ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process. ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles. Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview. Recruitment processes: Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm
C&C Search is currently recruiting for this new opportunity. Please read through and apply if it is applicable, please do not forget about our fantastic referral scheme! All about the company I would be working for! What they do : Private Equity Size of the business : Global The Role: Job Title: HR Associate Contract Salary: £45,000 - £60,000 DOE Location: London - Hybrid working We are currently partnering with a high-performing Private Equity firm who are seeking an ambitious HR Associate to join its growing HR function. This is a broad, hands-on role with exposure across the full employee lifecycle, working closely with the Head of HR. This opportunity is well suited to someone looking to step into a high-impact role with significant ownership, autonomy, and long-term growth potential in a fast-paced, evolving environment. Key Responsibilities Employee Lifecycle & HR Operations Own and manage end-to-end onboarding and offboarding processes Support the design and continuous improvement of onboarding/offboarding frameworks Draft and manage employment contracts, offer letters, and HR documentation Maintain and update employee records via HR systems (e.g., Workday) Employee Relations Provide first-line, pragmatic support on employee relations matters Partner with managers to deliver commercially sound and solution-oriented outcomes Escalate complex issues to the Head of HR where appropriate Policy, Compliance & Legal Support the review and updating of HR policies and employment contracts Liaise with external legal counsel alongside the Head of HR Stay informed on UK employment law changes and support implementation Benefits & Reward Support benefits administration and play a key role in annual renewals Liaise with brokers and providers to ensure smooth delivery and competitive offerings Culture & Engagement Drive engagement initiatives (e.g., team lunches, meet-and-greets, internal events) Bring creative ideas to enhance employee experience and culture Skills & Experience Demonstrable experience in a similar role, ideally in the financial or professional services space, a fast-paced SME or fintech Solid grounding in HR operations and employee lifecycle management Exposure to employee relations with a pragmatic, commercially aware approach Experience with HR systems (Workday preferred) Working knowledge of UK employment law Experience supporting policy reviews and/or working with external legal advisors is advantageous Personal Profile Proactive and takes ownership of responsibilities end-to-end Comfortable working in an unstructured, high-autonomy environment Solutions-oriented with strong problem-solving ability High energy, positive attitude, and hands-on mindset Clear, confident, and articulate communicator Creative thinker with an interest in building culture and engagement Who is looking after this role? Bella Hughes - Principal Consultant - At C&C Search, diversity, equity and inclusion are at the core of who we are and how we operate. Our commitment to these values is unwavering - across all our work in recruitment, and in our training and development programmes. C&C Search fosters a culture of inclusion and belonging and has a deep commitment to being a part of creating a fairer society through partnering with clients who are also committed to a seat at the table for everybody. We work with companies that are committed to reflecting our communities, where people can bring their authentic selves to work, and we welcome applications from people with disabilities or impairments. We know that having varied perspectives helps generate better ideas, better businesses, and better societies. There is much to be done, but together we can achieve equality for all.
May 08, 2026
Contractor
C&C Search is currently recruiting for this new opportunity. Please read through and apply if it is applicable, please do not forget about our fantastic referral scheme! All about the company I would be working for! What they do : Private Equity Size of the business : Global The Role: Job Title: HR Associate Contract Salary: £45,000 - £60,000 DOE Location: London - Hybrid working We are currently partnering with a high-performing Private Equity firm who are seeking an ambitious HR Associate to join its growing HR function. This is a broad, hands-on role with exposure across the full employee lifecycle, working closely with the Head of HR. This opportunity is well suited to someone looking to step into a high-impact role with significant ownership, autonomy, and long-term growth potential in a fast-paced, evolving environment. Key Responsibilities Employee Lifecycle & HR Operations Own and manage end-to-end onboarding and offboarding processes Support the design and continuous improvement of onboarding/offboarding frameworks Draft and manage employment contracts, offer letters, and HR documentation Maintain and update employee records via HR systems (e.g., Workday) Employee Relations Provide first-line, pragmatic support on employee relations matters Partner with managers to deliver commercially sound and solution-oriented outcomes Escalate complex issues to the Head of HR where appropriate Policy, Compliance & Legal Support the review and updating of HR policies and employment contracts Liaise with external legal counsel alongside the Head of HR Stay informed on UK employment law changes and support implementation Benefits & Reward Support benefits administration and play a key role in annual renewals Liaise with brokers and providers to ensure smooth delivery and competitive offerings Culture & Engagement Drive engagement initiatives (e.g., team lunches, meet-and-greets, internal events) Bring creative ideas to enhance employee experience and culture Skills & Experience Demonstrable experience in a similar role, ideally in the financial or professional services space, a fast-paced SME or fintech Solid grounding in HR operations and employee lifecycle management Exposure to employee relations with a pragmatic, commercially aware approach Experience with HR systems (Workday preferred) Working knowledge of UK employment law Experience supporting policy reviews and/or working with external legal advisors is advantageous Personal Profile Proactive and takes ownership of responsibilities end-to-end Comfortable working in an unstructured, high-autonomy environment Solutions-oriented with strong problem-solving ability High energy, positive attitude, and hands-on mindset Clear, confident, and articulate communicator Creative thinker with an interest in building culture and engagement Who is looking after this role? Bella Hughes - Principal Consultant - At C&C Search, diversity, equity and inclusion are at the core of who we are and how we operate. Our commitment to these values is unwavering - across all our work in recruitment, and in our training and development programmes. C&C Search fosters a culture of inclusion and belonging and has a deep commitment to being a part of creating a fairer society through partnering with clients who are also committed to a seat at the table for everybody. We work with companies that are committed to reflecting our communities, where people can bring their authentic selves to work, and we welcome applications from people with disabilities or impairments. We know that having varied perspectives helps generate better ideas, better businesses, and better societies. There is much to be done, but together we can achieve equality for all.
Job Title: Volunteer Development Manager Team: People and Culture Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh) or home-based contract. Status: Permanent The salary on appointment will be set between £47,845 to a maximum of £54,369 depending on the candidate's skills and experience. If you are internal and on the same grade then the salary will be as reflected in our pay policy. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role. Context and purpose of role Volunteers are vital to the success of the Ramblers and the delivery of our strategic goals. That's why we've launched a bold new initiative to enhance volunteer experience. We're creating a journey that is inclusive, engaging, and genuinely impactful. Our aim is for The Ramblers to be a place where every volunteer feels welcomed, valued, and supported every step of the way. We believe volunteering should be more than giving time. It should be about finding purpose, building connections, and being part of something meaningful. We are committed to creating an environment where people from all backgrounds and walks of life feel inspired to join us, confident in contributing, and motivated to stay and grow. As volunteering lead, the postholder will play a pivotal part in bringing that vision to life. You will work closely with key stakeholders to enhance the volunteer experience at every stage of the volunteer lifecycle-from attraction and recruitment through to development and recognition. You'll design and deliver innovative approaches to enhance the experience of our current volunteers, along with planning and implementing new approaches to attracting volunteers for the future. This role provides the opportunity to create something lasting: a volunteer experience where people don't just give their time -they feel a genuine sense of belonging, while making a meaningful difference in the communities we serve. The role will report directly to the Head of People Experience. Key responsibilities Volunteer Recruitment and Onboarding Develop and implement strategies to attract and recruit a diverse pool of volunteers. Design and deliver comprehensive orientation programs to introduce new volunteers to the organisation and their responsibilities. Training and Development Create and facilitate ongoing training programs to enhance volunteer skills and knowledge. Provide resources and support to ensure volunteers are equipped to perform their roles effectively. Organise workshops, seminars, and training sessions to foster continuous learning. Volunteer Management and Coordination Ensure accurate records of volunteer hours, roles, and performance are maintained. Create a safe and supportive environment, ensuring compliance with relevant legislation and best practices around safeguarding. Develop and implement policies and procedures for volunteer management. Volunteer Retention and Engagement Design and execute recognition programs to acknowledge and celebrate volunteer contributions. Organise events and activities to keep volunteers engaged and motivated. Regularly communicate with volunteers to provide updates, gather feedback, and address concerns. Program Evaluation and Improvement Monitor and evaluate the effectiveness of the volunteer program. Conduct surveys and assessments to gather feedback from volunteers and identify areas for improvement. Implement changes and enhancements based on feedback and best practices. Collaboration and Partnership Building Work closely with teams to identify volunteer needs and opportunities. Build and maintain relationships with external partners and community organisations to expand volunteer resources. Technology and Data Management Utilise technology track and manage volunteer information. Maintain up-to-date records and generate reports on volunteer activities and program outcomes. Leverage communication tools and platforms to effectively engage with volunteers. Other Undertake such other duties as may be reasonably required of the post Engage and proactively develop excellent working relationships The person Knowledge, Skills and Experience Knowledge This section specifies the theoretical understanding or specific expertise needed for the role: Knowledge of the value volunteers add, and the impact they bring to organisations. Expert and up-to-date knowledge of the law relating to volunteering and volunteering best practice principles, and procedures, particularly around recruitment and retention. Demonstrable knowledge and experience of implementing best practice solutions to drive a volunteering involving ethos and culture. - Knowledge of safeguarding legislation, policies, and best practices. Skills This section details the specific abilities and competencies required to perform the job effectively: Strategic Thinking: Ability to develop and implement strategic initiatives Communication Skills: Excellent verbal and written communication skills Interpersonal Skills: Strong relationship-building and influencing skills Analytical Skills: Ability to analyse data and use insights to drive decision-making Problem-Solving Skills: Proactive approach to identifying and resolving issues Project Management Skills: Ability to plan and co-ordinate activity across multiple teams to deliver project goals Experience This section specifies the practical, hands-on experience required for the role: Experience of ensuring Volunteer and Volunteer Role Manager journeys are accessible and encourage diversity, equity and inclusion. Personal Attributes Active Listener: Listens attentively to others and values their input Collaborative: Values and leverages diverse perspectives and skills within the team Adaptable: Able to adjust to new situations and challenges with ease Problem Solver: Proactively identifies issues and works towards effective solutions Analytical Thinker: Analyses information thoroughly and makes sound decisions. Detail-Oriented: Pays attention to detail, ensuring accuracy and thoroughness in work Mentoring: Willing to mentor and support the development of team members Innovative: Embraces new ideas and technologies to improve processes Ethical: Upholds ethical standards and integrity in all actions Visionary: Looks outwards to anticipate trends and identify opportunities to enhance volunteer experience Values and Behaviours Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. Inclusive We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Inspiring We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission. Empowering We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action. Responsible We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
May 04, 2026
Full time
Job Title: Volunteer Development Manager Team: People and Culture Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh) or home-based contract. Status: Permanent The salary on appointment will be set between £47,845 to a maximum of £54,369 depending on the candidate's skills and experience. If you are internal and on the same grade then the salary will be as reflected in our pay policy. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role. Context and purpose of role Volunteers are vital to the success of the Ramblers and the delivery of our strategic goals. That's why we've launched a bold new initiative to enhance volunteer experience. We're creating a journey that is inclusive, engaging, and genuinely impactful. Our aim is for The Ramblers to be a place where every volunteer feels welcomed, valued, and supported every step of the way. We believe volunteering should be more than giving time. It should be about finding purpose, building connections, and being part of something meaningful. We are committed to creating an environment where people from all backgrounds and walks of life feel inspired to join us, confident in contributing, and motivated to stay and grow. As volunteering lead, the postholder will play a pivotal part in bringing that vision to life. You will work closely with key stakeholders to enhance the volunteer experience at every stage of the volunteer lifecycle-from attraction and recruitment through to development and recognition. You'll design and deliver innovative approaches to enhance the experience of our current volunteers, along with planning and implementing new approaches to attracting volunteers for the future. This role provides the opportunity to create something lasting: a volunteer experience where people don't just give their time -they feel a genuine sense of belonging, while making a meaningful difference in the communities we serve. The role will report directly to the Head of People Experience. Key responsibilities Volunteer Recruitment and Onboarding Develop and implement strategies to attract and recruit a diverse pool of volunteers. Design and deliver comprehensive orientation programs to introduce new volunteers to the organisation and their responsibilities. Training and Development Create and facilitate ongoing training programs to enhance volunteer skills and knowledge. Provide resources and support to ensure volunteers are equipped to perform their roles effectively. Organise workshops, seminars, and training sessions to foster continuous learning. Volunteer Management and Coordination Ensure accurate records of volunteer hours, roles, and performance are maintained. Create a safe and supportive environment, ensuring compliance with relevant legislation and best practices around safeguarding. Develop and implement policies and procedures for volunteer management. Volunteer Retention and Engagement Design and execute recognition programs to acknowledge and celebrate volunteer contributions. Organise events and activities to keep volunteers engaged and motivated. Regularly communicate with volunteers to provide updates, gather feedback, and address concerns. Program Evaluation and Improvement Monitor and evaluate the effectiveness of the volunteer program. Conduct surveys and assessments to gather feedback from volunteers and identify areas for improvement. Implement changes and enhancements based on feedback and best practices. Collaboration and Partnership Building Work closely with teams to identify volunteer needs and opportunities. Build and maintain relationships with external partners and community organisations to expand volunteer resources. Technology and Data Management Utilise technology track and manage volunteer information. Maintain up-to-date records and generate reports on volunteer activities and program outcomes. Leverage communication tools and platforms to effectively engage with volunteers. Other Undertake such other duties as may be reasonably required of the post Engage and proactively develop excellent working relationships The person Knowledge, Skills and Experience Knowledge This section specifies the theoretical understanding or specific expertise needed for the role: Knowledge of the value volunteers add, and the impact they bring to organisations. Expert and up-to-date knowledge of the law relating to volunteering and volunteering best practice principles, and procedures, particularly around recruitment and retention. Demonstrable knowledge and experience of implementing best practice solutions to drive a volunteering involving ethos and culture. - Knowledge of safeguarding legislation, policies, and best practices. Skills This section details the specific abilities and competencies required to perform the job effectively: Strategic Thinking: Ability to develop and implement strategic initiatives Communication Skills: Excellent verbal and written communication skills Interpersonal Skills: Strong relationship-building and influencing skills Analytical Skills: Ability to analyse data and use insights to drive decision-making Problem-Solving Skills: Proactive approach to identifying and resolving issues Project Management Skills: Ability to plan and co-ordinate activity across multiple teams to deliver project goals Experience This section specifies the practical, hands-on experience required for the role: Experience of ensuring Volunteer and Volunteer Role Manager journeys are accessible and encourage diversity, equity and inclusion. Personal Attributes Active Listener: Listens attentively to others and values their input Collaborative: Values and leverages diverse perspectives and skills within the team Adaptable: Able to adjust to new situations and challenges with ease Problem Solver: Proactively identifies issues and works towards effective solutions Analytical Thinker: Analyses information thoroughly and makes sound decisions. Detail-Oriented: Pays attention to detail, ensuring accuracy and thoroughness in work Mentoring: Willing to mentor and support the development of team members Innovative: Embraces new ideas and technologies to improve processes Ethical: Upholds ethical standards and integrity in all actions Visionary: Looks outwards to anticipate trends and identify opportunities to enhance volunteer experience Values and Behaviours Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. Inclusive We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Inspiring We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission. Empowering We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action. Responsible We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Starting Salary: £66,438 (if London-based); £61,872 (if not London-based) Contract: Full-time, permanent contract (They are open to conversations about flexibility - so please ask) Location: Remote role - can be based anywhere in England or Wales with an expectation of frequent travel across England and Wales About the Role This is a leadership opportunity to shape how the Foundation designs, delivers and strengthens its programmes across England and Wales. As Head of Programme Design and Organisational Development, you will lead the Foundation s approach to programme design, organisational development and volunteering, ensuring everything they do is high quality, evidence-informed and grounded in lived experience. You will set the standards, frameworks and tools that underpin programme design across the organisation, working closely with Programme Leads to design new programmes and strengthen existing ones. You will also lead their organisational development offer, ensuring charities and partners are supported to become stronger, more resilient and better connected. Alongside this, you will shape how volunteering contributes to their work, embedding it across programmes and ensuring it supports both community capacity and connection. You will work across teams and directorates to ensure programme design, organisational development and volunteering are fully aligned and working together to deliver meaningful community-led change. About You Our client is looking for an experienced and credible leader with a strong background in programme or service design, ideally in complex or multi-partner environments. You will bring a deep understanding of how organisational development builds capacity and resilience, alongside experience of using evidence and insight to improve programmes and outcomes. You will be confident developing frameworks, standards and approaches that ensure quality and consistency, while also enabling innovation and learning. You will be a collaborative and relational leader, with strong partnership skills and the ability to work across internal teams and external organisations. A commitment to diversity, equity, inclusion and belonging is essential. Our Commitment to Diversity, Equity and Inclusion They hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. This means that if you're a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria for the role, they will invite you to interview. More broadly, they are committed to building a diverse team that reflects the communities and people they work with. They believe that diversity of background, experience and perspective makes them stronger and helps them make better decisions. They actively welcome applications from people who are under-represented in the charity sector, including people from Black, Asian and minoritised ethnic communities, disabled people, and those with experience of the issues their funded charities work to address. Key Dates Closing Date: Thursday 28th May 2026 Optional Q&A Session: Wednesday 6th May 2026 at 09:00-10:00 First Interview: Tuesday 9th June 2026 Second Interview: Thursday 18th June 2026 REF-
May 03, 2026
Full time
Starting Salary: £66,438 (if London-based); £61,872 (if not London-based) Contract: Full-time, permanent contract (They are open to conversations about flexibility - so please ask) Location: Remote role - can be based anywhere in England or Wales with an expectation of frequent travel across England and Wales About the Role This is a leadership opportunity to shape how the Foundation designs, delivers and strengthens its programmes across England and Wales. As Head of Programme Design and Organisational Development, you will lead the Foundation s approach to programme design, organisational development and volunteering, ensuring everything they do is high quality, evidence-informed and grounded in lived experience. You will set the standards, frameworks and tools that underpin programme design across the organisation, working closely with Programme Leads to design new programmes and strengthen existing ones. You will also lead their organisational development offer, ensuring charities and partners are supported to become stronger, more resilient and better connected. Alongside this, you will shape how volunteering contributes to their work, embedding it across programmes and ensuring it supports both community capacity and connection. You will work across teams and directorates to ensure programme design, organisational development and volunteering are fully aligned and working together to deliver meaningful community-led change. About You Our client is looking for an experienced and credible leader with a strong background in programme or service design, ideally in complex or multi-partner environments. You will bring a deep understanding of how organisational development builds capacity and resilience, alongside experience of using evidence and insight to improve programmes and outcomes. You will be confident developing frameworks, standards and approaches that ensure quality and consistency, while also enabling innovation and learning. You will be a collaborative and relational leader, with strong partnership skills and the ability to work across internal teams and external organisations. A commitment to diversity, equity, inclusion and belonging is essential. Our Commitment to Diversity, Equity and Inclusion They hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. This means that if you're a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria for the role, they will invite you to interview. More broadly, they are committed to building a diverse team that reflects the communities and people they work with. They believe that diversity of background, experience and perspective makes them stronger and helps them make better decisions. They actively welcome applications from people who are under-represented in the charity sector, including people from Black, Asian and minoritised ethnic communities, disabled people, and those with experience of the issues their funded charities work to address. Key Dates Closing Date: Thursday 28th May 2026 Optional Q&A Session: Wednesday 6th May 2026 at 09:00-10:00 First Interview: Tuesday 9th June 2026 Second Interview: Thursday 18th June 2026 REF-
