At Kroo Bank, we're building a better bank from the ground up. One that puts customers first, treats money responsibly, and uses technology to make everyday banking simpler, fairer and more transparent. We're a fully regulated UK bank, backed by long term investors, with a growing customer base and big ambitions. We move fast, think carefully, and hold ourselves to the highest standards, whether that's how we engage with our customers, build products, manage risk, or look after our people. Job Overview Drive our IT security strategy and implementation forward whilst protecting the business from security threats against unauthorised, disruption or destruction of digital data. Direct strategy, operations and product development for the protection of the enterprise information assets and manage the program of delivery. The scope of responsibility will encompass security awareness, security operations and applications and infrastructure, including the policies and procedures which apply. Responsibilities Managing the daily operation and implementation of the information security strategy Developing and maintaining a forward looking security roadmap covering cloud, mobile, AI, and software platforms. Collaborating with the technology leadership to deliver new security technology approaches and implementing next generation solutions and controls Ensuring secure configuration and continuous compliance across IaaS, PaaS, and SaaS environments. Conducting a continuous assessment of current security practices and systems and identifying areas for improvement Performing security audits and risk assessments and reporting on ways to minimise threats and security exposure Owning the Information Security Management System (ISMS) and maintain ISO 27001 certification maintenance Ensuring compliance and governance with applicable regulations Collaborating with operational teams to develop, implement and test business continuity plans to ensure service is continuous when a change programme is introduced, or a security breach occurs or in the event that the disaster recovery plan needs to be triggered Protecting the intellectual property of the organisation at all times Monitoring security vulnerabilities and hacking threats in network and host systems Leading security operations (including Managed SOC), threat intelligence, detection, and response capabilities Defining KPIs and KRIs to measure security maturity and providing regular security reporting to Executive and Board level stakeholders. Managing and developing the information security team Championing and educating the organisation about the latest security strategies and technologies Managing the IT security budget and communicating this with the appropriate parties Qualifications Significant senior leadership experience in information security within a FCA and PRA regulated UK bank, fintech, or other regulated financial services organisation, with demonstrated engagement on CBEST matters (including oversight of threat led penetration testing) at Board Risk Committee level. Demonstrable experience achieving and maintaining ISO/IEC 27001 certification. Strong background in software application security and mobile security. Experience implementing and improving DevSecOps processes in cloud native (AWS or GCP) environments. Knowledge of AI/ML security risks and governance frameworks like ISO 42001 or NIST AI RMF. Experience leading security operations, incident response, and threat management. Ability to work collaboratively with the 2nd line of defence to ensure the Bank remains within risk appetite Ability to work with team members at all levels from Software Engineers & IT through to board level. What we offer Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday. Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed. Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time. Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner. Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top up. Top notch equipment: We provide top of the line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required. Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Farringdon (Central London). Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme. Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same. Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families. Room for growth: As a fast paced, high growth start up, we're dedicated to providing our employees with room to grow and excel. You get full healthcare for you and your nuclear family via Vitality. Hybrid Working At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. Our London office is a great resource when used effectively. So, employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from Monday to Friday, with a mix of remote and office work, so you won't need to be on site all the time. Diversity and Inclusion We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process. To all Recruitment Agencies At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes. To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.
Apr 15, 2026
Full time
At Kroo Bank, we're building a better bank from the ground up. One that puts customers first, treats money responsibly, and uses technology to make everyday banking simpler, fairer and more transparent. We're a fully regulated UK bank, backed by long term investors, with a growing customer base and big ambitions. We move fast, think carefully, and hold ourselves to the highest standards, whether that's how we engage with our customers, build products, manage risk, or look after our people. Job Overview Drive our IT security strategy and implementation forward whilst protecting the business from security threats against unauthorised, disruption or destruction of digital data. Direct strategy, operations and product development for the protection of the enterprise information assets and manage the program of delivery. The scope of responsibility will encompass security awareness, security operations and applications and infrastructure, including the policies and procedures which apply. Responsibilities Managing the daily operation and implementation of the information security strategy Developing and maintaining a forward looking security roadmap covering cloud, mobile, AI, and software platforms. Collaborating with the technology leadership to deliver new security technology approaches and implementing next generation solutions and controls Ensuring secure configuration and continuous compliance across IaaS, PaaS, and SaaS environments. Conducting a continuous assessment of current security practices and systems and identifying areas for improvement Performing security audits and risk assessments and reporting on ways to minimise threats and security exposure Owning the Information Security Management System (ISMS) and maintain ISO 27001 certification maintenance Ensuring compliance and governance with applicable regulations Collaborating with operational teams to develop, implement and test business continuity plans to ensure service is continuous when a change programme is introduced, or a security breach occurs or in the event that the disaster recovery plan needs to be triggered Protecting the intellectual property of the organisation at all times Monitoring security vulnerabilities and hacking threats in network and host systems Leading security operations (including Managed SOC), threat intelligence, detection, and response capabilities Defining KPIs and KRIs to measure security maturity and providing regular security reporting to Executive and Board level stakeholders. Managing and developing the information security team Championing and educating the organisation about the latest security strategies and technologies Managing the IT security budget and communicating this with the appropriate parties Qualifications Significant senior leadership experience in information security within a FCA and PRA regulated UK bank, fintech, or other regulated financial services organisation, with demonstrated engagement on CBEST matters (including oversight of threat led penetration testing) at Board Risk Committee level. Demonstrable experience achieving and maintaining ISO/IEC 27001 certification. Strong background in software application security and mobile security. Experience implementing and improving DevSecOps processes in cloud native (AWS or GCP) environments. Knowledge of AI/ML security risks and governance frameworks like ISO 42001 or NIST AI RMF. Experience leading security operations, incident response, and threat management. Ability to work collaboratively with the 2nd line of defence to ensure the Bank remains within risk appetite Ability to work with team members at all levels from Software Engineers & IT through to board level. What we offer Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday. Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed. Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time. Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner. Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top up. Top notch equipment: We provide top of the line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required. Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Farringdon (Central London). Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme. Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same. Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families. Room for growth: As a fast paced, high growth start up, we're dedicated to providing our employees with room to grow and excel. You get full healthcare for you and your nuclear family via Vitality. Hybrid Working At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. Our London office is a great resource when used effectively. So, employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from Monday to Friday, with a mix of remote and office work, so you won't need to be on site all the time. Diversity and Inclusion We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process. To all Recruitment Agencies At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes. To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.
White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We're looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You'll be responsible for all the technologists within a series of our 'outcome teams': established to drive forward business outcomes. You'll be an excellent leader of people and communicator. You'll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You'll be able to provide clear thinking and direction to cut through ambiguity. You'll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you'll do Leadership of a team of 100+ technologists (Software Engineers and Architects): operating engineering at scale within a complex regulated environment Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time Drive for effective delivery with pace and precision across the different outcome teams Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain. Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes Stay up to date with the latest relevant changes in regulation and enterprise process Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices Support the career growth and development of the team What we're looking for You'll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance You'll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward. You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business You're passionate about recruiting and developing great engineering talent You'll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams. You'll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders) You'll be aware of the latest native developments within AWS and have real world experience You'll have an understanding of the latest cybersecurity trends and how they impact engineering practice You'll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance You're comfortable in reaching pragmatic outcomes between short-term and long-term business needs Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved i
Apr 15, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We're looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You'll be responsible for all the technologists within a series of our 'outcome teams': established to drive forward business outcomes. You'll be an excellent leader of people and communicator. You'll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You'll be able to provide clear thinking and direction to cut through ambiguity. You'll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you'll do Leadership of a team of 100+ technologists (Software Engineers and Architects): operating engineering at scale within a complex regulated environment Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time Drive for effective delivery with pace and precision across the different outcome teams Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain. Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes Stay up to date with the latest relevant changes in regulation and enterprise process Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices Support the career growth and development of the team What we're looking for You'll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance You'll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward. You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business You're passionate about recruiting and developing great engineering talent You'll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams. You'll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders) You'll be aware of the latest native developments within AWS and have real world experience You'll have an understanding of the latest cybersecurity trends and how they impact engineering practice You'll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance You're comfortable in reaching pragmatic outcomes between short-term and long-term business needs Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved i
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients' needs. Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Business Unit The Wealth Planning team is responsible for the provision of comprehensive financial planning advice to individuals, companies, partnerships and trusts. We work with our clients to create a bespoke financial plan, considering the whole of the market in order to find the best financial planning solutions. We are involved in a broad range of activities including: Cash flow analysis Psychometric risk profiling Pension aggregation Income tax planning Inheritance tax planning Business planning Protection for illness Savings Long term investments Offshore and international planning for non-domiciled and non-resident clients Venture Capital Trust, Enterprise Investment Scheme and Business Relief advice Brief Role Objective: Your primary role is to provide a full professional and technical support function to Wealth Planners. This would be in the following key areas: Writing of wealth planning report, research and technical assistance to Wealth Planners in the delivery of regulated advice to LGT Clients. (80% of responsibility) Certified Status - The support role would focus on providing limited technical and advisory services to clients of LGT focusing on areas such as; defined contribution pension transfers & retirement planning, insurance solutions such as investment bond, court of protection cases and comprehensive wealth planning to include utilising of cash flow modelling analysis etc. Specific areas where you are authorized to provide advice will be communicated by line manager (also see progression map for further guidance) Writing of own wealth planning reports with administrative support from the wealth planning administration team. All advisory work to be introduced and all cases to be signed off by LGT Wealth Planners before delivery to client/investment managers. (20% of responsibility) Key Responsibilities: Preparation and maintenance of client files Collect and analyse financial information obtained from clients to determine strategies for meeting client's financial objectives. Ensure that all compliance paperwork is recorded in line with procedure manual and FCA guidelines. Accurately record client information and documentation within the CRM system. Confirm client risk profile is determined and recorded. Discuss client objectives with Wealth Planner. Identify and obtain the information necessary to compile financial cash flow forecast (if required). Build cash flow models (if required) Ensure that quantitative data used by the cash flow modelling tool is correct. Interpret qualitative data received from Wealth Planner and build scenarios using cash flow modelling tool. Compile net worth statement; income and expenditure statements and financial cash flow forecast and discuss with Wealth Planner. Prepare advice and recommendations Prepare and transfer client information into client reports such as cash flow, retirement plans Provide technical support to Wealth Planners regarding advice specific queries. Record relevant technical research where it endorses advice. Undertake research both independently and with the Wealth Planner to identify suitable solutions to meet the client's needs. Record relevant product research on file including up to date provider due diligence (if required). Prepare calculations for comparison purposes including (but not limited to) critical yield analysis and hurdle rates. Suggest solutions to Wealth Planner where appropriate and ensure advice and recommendations are suitable. Liaise with client's investment manager, legal and tax advisers, etc (where applicable). Prepare recommendation reports to be discussed / signed off by Wealth Planner in a clear, concise, jargon free manner. Prepare accurate suitability letters in accordance with the agreed recommendations in a clear, concise, jargon free manner. Prepare and update report / letter templates and technical pages in line with changes in legislation. Ensure relevant checks and peer reviews are conducted prior to issuing of advice or recommendation. Review and analyse third party analysis reports Oversee implementation of recommendations Ensure all compliance paperwork is in order before passing to administration team for new business submission. Oversee the completion of application / proposals forms prior to issuing to client. Oversee implementation of the agreed recommendations including discussion with Administration Team (where necessary). Prepare for client reviews Act as main point of contact with providers / third parties through effective communication. Update cash flow models following review meetings. Provide all relevant research needed for annual reviews. Administration Although the team has an Administration team who will be primarily responsible for liaising with third party suppliers; the onus is on the Assistant Wealth Planner to ensure the administration is completed in a time-efficient manner. This may involve: letter writing, chasing letters of authority and chasing information from third parties. Where appropriate, the Assistant Wealth Planner will be expected to undertake their own administration. Will be required to attain a certain number of successful client meeting as specified in KPIs (exact numbers to be determined and communicated in appraisal). Typically most cases advising on will be transactional work but may include a small number of on-going clients inherited from existing wealth planners (target of no more than 10% of existing client book). Responsible for report writing/paraplanning for own wealth planning advisory cases. Providing wealth planning advice to LGT Wealth Planning Clients for cases introduced by Wealth Planners. Setting and managing client/investment manager in relation to service delivery until completion of the wealth planning project. Working in a team with the professional support staff, ensure client instructions are executed in a timely manner and follow LGT Wealth Planning process standards Responsible for remaining competent and up to-date on legislation as a Certified individual through qualifications, attendance at conferences, training and maintenance of a Statement of Professional Standing Employees will also be required to carry out any other work allocated to them by the Wealth Planner, compliance team or line manager. Your profile Key Skills and Technical Requirements: Achieved CII Level 6 Advanced Diploma in Financial Planning or equivalent. Other Skills and Attributes: Minimum 5 years' experience working within a paraplanning or adviser support role. Excellent understanding of the financial planning process. Excellent understanding of the compliance requirements within a wealth planning team. Bespoke report writing skills. Methodological and practical approach to work and delivering advice. Experience using cash-flow software preferable. Experience of Avelo, Synaptics, Exchange. Good planning and organisational skills. Able to prioritise own workload. Able to manage expectations for both internal and external individuals. Keeping up to date with legislative changes. Honesty and integrity. Excellent understanding of the financial planning and regulatory process is essential. Sound knowledge of legislative and market changes. Do you feel addressed? Then simply fill out the online application. We look forward to getting to know you. Transparency is important to us. That is why you will find everything that matters to us on our website - plus everything you should know about us before you meet us in person, open an account or apply for a job. That includes, for example, the history of the Princely Family, which is closely intertwined with our own.
Apr 15, 2026
Full time
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients' needs. Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Business Unit The Wealth Planning team is responsible for the provision of comprehensive financial planning advice to individuals, companies, partnerships and trusts. We work with our clients to create a bespoke financial plan, considering the whole of the market in order to find the best financial planning solutions. We are involved in a broad range of activities including: Cash flow analysis Psychometric risk profiling Pension aggregation Income tax planning Inheritance tax planning Business planning Protection for illness Savings Long term investments Offshore and international planning for non-domiciled and non-resident clients Venture Capital Trust, Enterprise Investment Scheme and Business Relief advice Brief Role Objective: Your primary role is to provide a full professional and technical support function to Wealth Planners. This would be in the following key areas: Writing of wealth planning report, research and technical assistance to Wealth Planners in the delivery of regulated advice to LGT Clients. (80% of responsibility) Certified Status - The support role would focus on providing limited technical and advisory services to clients of LGT focusing on areas such as; defined contribution pension transfers & retirement planning, insurance solutions such as investment bond, court of protection cases and comprehensive wealth planning to include utilising of cash flow modelling analysis etc. Specific areas where you are authorized to provide advice will be communicated by line manager (also see progression map for further guidance) Writing of own wealth planning reports with administrative support from the wealth planning administration team. All advisory work to be introduced and all cases to be signed off by LGT Wealth Planners before delivery to client/investment managers. (20% of responsibility) Key Responsibilities: Preparation and maintenance of client files Collect and analyse financial information obtained from clients to determine strategies for meeting client's financial objectives. Ensure that all compliance paperwork is recorded in line with procedure manual and FCA guidelines. Accurately record client information and documentation within the CRM system. Confirm client risk profile is determined and recorded. Discuss client objectives with Wealth Planner. Identify and obtain the information necessary to compile financial cash flow forecast (if required). Build cash flow models (if required) Ensure that quantitative data used by the cash flow modelling tool is correct. Interpret qualitative data received from Wealth Planner and build scenarios using cash flow modelling tool. Compile net worth statement; income and expenditure statements and financial cash flow forecast and discuss with Wealth Planner. Prepare advice and recommendations Prepare and transfer client information into client reports such as cash flow, retirement plans Provide technical support to Wealth Planners regarding advice specific queries. Record relevant technical research where it endorses advice. Undertake research both independently and with the Wealth Planner to identify suitable solutions to meet the client's needs. Record relevant product research on file including up to date provider due diligence (if required). Prepare calculations for comparison purposes including (but not limited to) critical yield analysis and hurdle rates. Suggest solutions to Wealth Planner where appropriate and ensure advice and recommendations are suitable. Liaise with client's investment manager, legal and tax advisers, etc (where applicable). Prepare recommendation reports to be discussed / signed off by Wealth Planner in a clear, concise, jargon free manner. Prepare accurate suitability letters in accordance with the agreed recommendations in a clear, concise, jargon free manner. Prepare and update report / letter templates and technical pages in line with changes in legislation. Ensure relevant checks and peer reviews are conducted prior to issuing of advice or recommendation. Review and analyse third party analysis reports Oversee implementation of recommendations Ensure all compliance paperwork is in order before passing to administration team for new business submission. Oversee the completion of application / proposals forms prior to issuing to client. Oversee implementation of the agreed recommendations including discussion with Administration Team (where necessary). Prepare for client reviews Act as main point of contact with providers / third parties through effective communication. Update cash flow models following review meetings. Provide all relevant research needed for annual reviews. Administration Although the team has an Administration team who will be primarily responsible for liaising with third party suppliers; the onus is on the Assistant Wealth Planner to ensure the administration is completed in a time-efficient manner. This may involve: letter writing, chasing letters of authority and chasing information from third parties. Where appropriate, the Assistant Wealth Planner will be expected to undertake their own administration. Will be required to attain a certain number of successful client meeting as specified in KPIs (exact numbers to be determined and communicated in appraisal). Typically most cases advising on will be transactional work but may include a small number of on-going clients inherited from existing wealth planners (target of no more than 10% of existing client book). Responsible for report writing/paraplanning for own wealth planning advisory cases. Providing wealth planning advice to LGT Wealth Planning Clients for cases introduced by Wealth Planners. Setting and managing client/investment manager in relation to service delivery until completion of the wealth planning project. Working in a team with the professional support staff, ensure client instructions are executed in a timely manner and follow LGT Wealth Planning process standards Responsible for remaining competent and up to-date on legislation as a Certified individual through qualifications, attendance at conferences, training and maintenance of a Statement of Professional Standing Employees will also be required to carry out any other work allocated to them by the Wealth Planner, compliance team or line manager. Your profile Key Skills and Technical Requirements: Achieved CII Level 6 Advanced Diploma in Financial Planning or equivalent. Other Skills and Attributes: Minimum 5 years' experience working within a paraplanning or adviser support role. Excellent understanding of the financial planning process. Excellent understanding of the compliance requirements within a wealth planning team. Bespoke report writing skills. Methodological and practical approach to work and delivering advice. Experience using cash-flow software preferable. Experience of Avelo, Synaptics, Exchange. Good planning and organisational skills. Able to prioritise own workload. Able to manage expectations for both internal and external individuals. Keeping up to date with legislative changes. Honesty and integrity. Excellent understanding of the financial planning and regulatory process is essential. Sound knowledge of legislative and market changes. Do you feel addressed? Then simply fill out the online application. We look forward to getting to know you. Transparency is important to us. That is why you will find everything that matters to us on our website - plus everything you should know about us before you meet us in person, open an account or apply for a job. That includes, for example, the history of the Princely Family, which is closely intertwined with our own.
Everywhen, part of the Ardonagh Group
Southampton, Hampshire
Team Manager - Enterprise Employee Benefits Location: Southampton Department: Everywhen. Employee Benefits - Enterprise South Reports to: Head of Sales & Retention - Enterprise South We have an exciting opportunity for an experienced and motivated Team Manager to join our growing Enterprise division. This is a pivotal leadership role, overseeing a team of Enterprise Consultants who deliver expert Employee Benefits advice to a diverse client portfolio. If you are passionate about people leadership, driving commercial performance, and delivering exceptional client outcomes, this role offers an opportunity to make a significant impact within a dynamic and ambitious business. Why join us? We believe in creating an environment where strong leadership thrives. When you join us, you will benefit from: Leadership development tailored to your growth Opportunities to achieve additional professional qualifications (such as IF7 or GR1) A collaborative culture where ideas and innovation are encouraged Being part of a fast-growing business with a strong market reputation A workplace that genuinely cares about wellbeing and long-term career progression What you will do as a Team Manager Performance and Delivery Ensure the team's client portfolio is managed efficiently, profitably, and in line with business objectives and timelines. Drive performance across renewal income, new business generation, referrals, and compliance metrics. Lead the implementation of a structured client contact strategy to strengthen relationships and retention. Maintain oversight of the At-Risk Register, supporting consultants with effective retention activity. Work collaboratively with leaders across Health, Protection, GI and Everywhen to maximise growth opportunities. People Leadership Provide clear, supportive, and engaging day-to-day leadership for your team. Conduct regular performance and development 1:1s with clear accountability. Coach and mentor consultants, building their capability and confidence. Play an active role in recruitment, onboarding, and ongoing training within the team. Recognise, celebrate, and promote high performance and behaviours aligned with company values. Business Growth and Client Experience Support consultants in gathering deeper client insights to deliver comprehensive benefit solutions. Embed a culture of customer excellence, ensuring strong ownership of client feedback and survey engagement. Help drive improvements in NPS, eNPS, satisfaction and colleague engagement Ensure accurate CRM (Maximiser) usage, including proactive pipeline management and accurate data input Compliance and Risk Maintain a consistently strong compliance performance across the team Role model adherence to professional, regulatory, and Group standards Embed a culture where doing the right thing for the client is at the heart of team behaviour What we are looking for You will bring: Demonstrable experience within Employee Benefits (PMI and/or broader EB knowledge is essential) Demonstrable ability to lead, motivate and develop a team to achieve strong commercial results Experience managing a client portfolio and all aspects of policy management Excellent communication skills and a confident, engaging telephone manner Strong organisational skills and the ability to work under pressure A professional, proactive, and client-centric approach A growth mindset and a genuine passion for developing others What you will love about working with us You will be joining a department and business that invests in its people and celebrates success. You will enjoy: Clear opportunities for career progression A collaborative "One Team" culture across the wider Everywhen. Employee Benefits division Structured leadership frameworks and supportive development A working environment where your ideas, energy, and contributions will be valued Recognition for delivering strong performance and living our company values Join us and help shape the future of Employee Benefits within a high-performing and forward-thinking organisation. Ready to lead and make an impact? Apply today, and one of our team will be in touch. Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Apr 15, 2026
Full time
Team Manager - Enterprise Employee Benefits Location: Southampton Department: Everywhen. Employee Benefits - Enterprise South Reports to: Head of Sales & Retention - Enterprise South We have an exciting opportunity for an experienced and motivated Team Manager to join our growing Enterprise division. This is a pivotal leadership role, overseeing a team of Enterprise Consultants who deliver expert Employee Benefits advice to a diverse client portfolio. If you are passionate about people leadership, driving commercial performance, and delivering exceptional client outcomes, this role offers an opportunity to make a significant impact within a dynamic and ambitious business. Why join us? We believe in creating an environment where strong leadership thrives. When you join us, you will benefit from: Leadership development tailored to your growth Opportunities to achieve additional professional qualifications (such as IF7 or GR1) A collaborative culture where ideas and innovation are encouraged Being part of a fast-growing business with a strong market reputation A workplace that genuinely cares about wellbeing and long-term career progression What you will do as a Team Manager Performance and Delivery Ensure the team's client portfolio is managed efficiently, profitably, and in line with business objectives and timelines. Drive performance across renewal income, new business generation, referrals, and compliance metrics. Lead the implementation of a structured client contact strategy to strengthen relationships and retention. Maintain oversight of the At-Risk Register, supporting consultants with effective retention activity. Work collaboratively with leaders across Health, Protection, GI and Everywhen to maximise growth opportunities. People Leadership Provide clear, supportive, and engaging day-to-day leadership for your team. Conduct regular performance and development 1:1s with clear accountability. Coach and mentor consultants, building their capability and confidence. Play an active role in recruitment, onboarding, and ongoing training within the team. Recognise, celebrate, and promote high performance and behaviours aligned with company values. Business Growth and Client Experience Support consultants in gathering deeper client insights to deliver comprehensive benefit solutions. Embed a culture of customer excellence, ensuring strong ownership of client feedback and survey engagement. Help drive improvements in NPS, eNPS, satisfaction and colleague engagement Ensure accurate CRM (Maximiser) usage, including proactive pipeline management and accurate data input Compliance and Risk Maintain a consistently strong compliance performance across the team Role model adherence to professional, regulatory, and Group standards Embed a culture where doing the right thing for the client is at the heart of team behaviour What we are looking for You will bring: Demonstrable experience within Employee Benefits (PMI and/or broader EB knowledge is essential) Demonstrable ability to lead, motivate and develop a team to achieve strong commercial results Experience managing a client portfolio and all aspects of policy management Excellent communication skills and a confident, engaging telephone manner Strong organisational skills and the ability to work under pressure A professional, proactive, and client-centric approach A growth mindset and a genuine passion for developing others What you will love about working with us You will be joining a department and business that invests in its people and celebrates success. You will enjoy: Clear opportunities for career progression A collaborative "One Team" culture across the wider Everywhen. Employee Benefits division Structured leadership frameworks and supportive development A working environment where your ideas, energy, and contributions will be valued Recognition for delivering strong performance and living our company values Join us and help shape the future of Employee Benefits within a high-performing and forward-thinking organisation. Ready to lead and make an impact? Apply today, and one of our team will be in touch. Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Vitae Financial Recruitment Limited
Watford, Hertfordshire
Head of Tax£95,000 - £130,000 + bonus and great benefits.Watford (office based)Our Client, a highly reputable commercial enterprise with a market leading reputation, has opened up a truly exciting opportunity for a commercially focused Head of Tax. The successful candidate will be responsible for the management of our client's employment tax position within the UK and overseas. Reporting to the Director of Finance, this role will include corporation tax returns, as well as number of larger ongoing and new tax projects. To thrive in this role, you will be able to demonstrate a track record of resilience, organised multi-tasking and a tenacious and driven personality. Key responsibilities: Oversight for all direct and indirect taxes - (Corporation tax, VAT, Employment taxes, Customs and Transfer Pricing Responsible for VAT compliance and liaising with the commercial and sales ledger teams to review VAT assessments on contracts. Ensuring VAT accounting across the Group post Brexit (postponed VAT) and post Domestic Reverse Charge (DRC) is correct. Review of monthly/quarterly VAT returns submitted to HMRC for all companies and managing any HMRC correspondence. Working closely with the Payroll department to ensure that all obligations are met Previous knowledge and experience of employment status/IR35/Off-payroll working tax implications and processes and mitigating the associated risks. Working with CT advisors, setting corporation tax and deferred tax provisions and ensuring all corporate tax audit and compliance requirements are met. Lead the Group's transfer pricing strategy, ensuring the required UK and overseas documentation and files are in place Working with advisors, oversight of R&D tax credit process across the Group. Understanding of the criteria for eligibility, categories of expenditure and the types of benefits available. Participating in month end reporting and reconciling tax balances in the general ledger. Setting and communicating tax strategy and compliance across the Group, through the documentation of policies/processes/how to guides and delivery of internal training. Building and maintaining working relationships with the Group's external auditors and advisors and HMRC. The chosen candidate will be ACA/ATT/CTA qualified and have a proven track record in actively engaging and advising stakeholders. Aside from submitting a polished CV they will be able to provide a real insight into where their efforts have made a difference in their career to date and be able to demonstrate how their skill-set can leave its mark on the client's business moving forward.In return, our client will provide a highly competitive remuneration package and the chance to play an integral role within a market leading organisation. There will be endless opportunities for new learning as well as appraisal and reward for those that show, drive, enthusiasm, and ultimately achieve results. In addition, they will enjoy a working environment that is second to none in terms of achieving a well balanced professional/social dynamic.AGY - Vitae Financial RecruitmentWe Exist To Be Different - Membership NOT Registration
Apr 15, 2026
Full time
Head of Tax£95,000 - £130,000 + bonus and great benefits.Watford (office based)Our Client, a highly reputable commercial enterprise with a market leading reputation, has opened up a truly exciting opportunity for a commercially focused Head of Tax. The successful candidate will be responsible for the management of our client's employment tax position within the UK and overseas. Reporting to the Director of Finance, this role will include corporation tax returns, as well as number of larger ongoing and new tax projects. To thrive in this role, you will be able to demonstrate a track record of resilience, organised multi-tasking and a tenacious and driven personality. Key responsibilities: Oversight for all direct and indirect taxes - (Corporation tax, VAT, Employment taxes, Customs and Transfer Pricing Responsible for VAT compliance and liaising with the commercial and sales ledger teams to review VAT assessments on contracts. Ensuring VAT accounting across the Group post Brexit (postponed VAT) and post Domestic Reverse Charge (DRC) is correct. Review of monthly/quarterly VAT returns submitted to HMRC for all companies and managing any HMRC correspondence. Working closely with the Payroll department to ensure that all obligations are met Previous knowledge and experience of employment status/IR35/Off-payroll working tax implications and processes and mitigating the associated risks. Working with CT advisors, setting corporation tax and deferred tax provisions and ensuring all corporate tax audit and compliance requirements are met. Lead the Group's transfer pricing strategy, ensuring the required UK and overseas documentation and files are in place Working with advisors, oversight of R&D tax credit process across the Group. Understanding of the criteria for eligibility, categories of expenditure and the types of benefits available. Participating in month end reporting and reconciling tax balances in the general ledger. Setting and communicating tax strategy and compliance across the Group, through the documentation of policies/processes/how to guides and delivery of internal training. Building and maintaining working relationships with the Group's external auditors and advisors and HMRC. The chosen candidate will be ACA/ATT/CTA qualified and have a proven track record in actively engaging and advising stakeholders. Aside from submitting a polished CV they will be able to provide a real insight into where their efforts have made a difference in their career to date and be able to demonstrate how their skill-set can leave its mark on the client's business moving forward.In return, our client will provide a highly competitive remuneration package and the chance to play an integral role within a market leading organisation. There will be endless opportunities for new learning as well as appraisal and reward for those that show, drive, enthusiasm, and ultimately achieve results. In addition, they will enjoy a working environment that is second to none in terms of achieving a well balanced professional/social dynamic.AGY - Vitae Financial RecruitmentWe Exist To Be Different - Membership NOT Registration
Job Description: Your Impact Leonardo UK is a global leader in aerospace, defence, and security technologies, delivering advanced capabilities across air, land, sea, cyber, and space domains. With major UK operations supporting radar, electronic warfare, and mission systems, Leonardo works in partnership with governments and industry to develop cutting edge defence solutions that protect national security. As part of our digital engineering transformation, we are seeking a TCU Implementation Specialist to support the deployment and configuration of Siemens Teamcenter across complex engineering environments hosted in Microsoft Azure. This role will involve working directly with Siemens engineers and internal technical teams to deploy configurations, troubleshoot integration issues, and support the evolution of Leonardo's enterprise PLM ecosystem. The position offers the opportunity to contribute to the delivery of mission critical engineering platforms that integrate design, manufacturing, and lifecycle data across the organisation. What you'll do: Support upgrade and configuration of Siemens Teamcenter on Microsoft Azure, across development, test, and production environments. Collaborate with Siemens via screen sharing sessions to troubleshoot, debug, and validate configuration deployments. Execute and monitor Windows services and command line operations to support TCU deployment and maintenance. Support integration between Teamcenter, Creo (IPEM interface), EDA, Component Information system, SAP S/4HANA and Siemens Opscenter ensuring data consistency and process alignment across PLM, MES, and ERP systems. Liaise with external partners during upgrade and enhancement activities. Provide technical input into test planning and environment readiness. Document deployment processes and contribute to continuous improvement of TCU implementation practices. What you'll bring Proven experience with Siemens toolset, especially Teamcenter, Opscenter and Polarion. Strong understanding of software deployment lifecycle and configuration management including code management tools. Experience integrating PLM with engineering tools, MES and ERP systems, particularly Polarion, Creo, Siemens EDA, Opscenter and SAP S/4HANA. Experience deploying and managing PLM solutions in Azure Cloud environments. Proficiency in Windows command prompt and service management. Experience in remote collaboration and screen sharing for technical troubleshooting. This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi days each year. Secure your Future: Benefit from our award winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance: All employees at management level and below are eligible for our bonus scheme. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location GB - Basildon Additional Locations GB - Edinburgh, GB - Luton - Cap. Green 300, GB - Southampton Contract Type Permanent Hybrid Working Hybrid
Apr 15, 2026
Full time
Job Description: Your Impact Leonardo UK is a global leader in aerospace, defence, and security technologies, delivering advanced capabilities across air, land, sea, cyber, and space domains. With major UK operations supporting radar, electronic warfare, and mission systems, Leonardo works in partnership with governments and industry to develop cutting edge defence solutions that protect national security. As part of our digital engineering transformation, we are seeking a TCU Implementation Specialist to support the deployment and configuration of Siemens Teamcenter across complex engineering environments hosted in Microsoft Azure. This role will involve working directly with Siemens engineers and internal technical teams to deploy configurations, troubleshoot integration issues, and support the evolution of Leonardo's enterprise PLM ecosystem. The position offers the opportunity to contribute to the delivery of mission critical engineering platforms that integrate design, manufacturing, and lifecycle data across the organisation. What you'll do: Support upgrade and configuration of Siemens Teamcenter on Microsoft Azure, across development, test, and production environments. Collaborate with Siemens via screen sharing sessions to troubleshoot, debug, and validate configuration deployments. Execute and monitor Windows services and command line operations to support TCU deployment and maintenance. Support integration between Teamcenter, Creo (IPEM interface), EDA, Component Information system, SAP S/4HANA and Siemens Opscenter ensuring data consistency and process alignment across PLM, MES, and ERP systems. Liaise with external partners during upgrade and enhancement activities. Provide technical input into test planning and environment readiness. Document deployment processes and contribute to continuous improvement of TCU implementation practices. What you'll bring Proven experience with Siemens toolset, especially Teamcenter, Opscenter and Polarion. Strong understanding of software deployment lifecycle and configuration management including code management tools. Experience integrating PLM with engineering tools, MES and ERP systems, particularly Polarion, Creo, Siemens EDA, Opscenter and SAP S/4HANA. Experience deploying and managing PLM solutions in Azure Cloud environments. Proficiency in Windows command prompt and service management. Experience in remote collaboration and screen sharing for technical troubleshooting. This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi days each year. Secure your Future: Benefit from our award winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance: All employees at management level and below are eligible for our bonus scheme. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location GB - Basildon Additional Locations GB - Edinburgh, GB - Luton - Cap. Green 300, GB - Southampton Contract Type Permanent Hybrid Working Hybrid
We are seeking an experienced Head of Technical Operations to lead and evolve the foundational technology services that enable the company's global operations to run reliably, securely and efficiently. This is a senior leadership role responsible for the strategy, design and governance of the infrastructure, platforms and architectural frameworks that underpin all business systems. Operating within a security-first, cloud-second, hybrid-third environment, the Head of Technical Operations ensures that all technology environments are stable, scalable and aligned with enterprise architectural standards and recognised security frameworks, including ISO27001, NIST 800-53, NIST 800-171, Essential 8 and Cyber Essentials Plus. The role owns the technical ecosystem that supports modern working across the organisation, balancing resilience, performance and cost efficiency. It provides architectural oversight across infrastructure and platforms, ensuring that technology evolves in line with business strategy and long-term transformation goals. The Head of Technical Operations will manage and govern key managed service partners, particularly for specialist networking services, enabling the internal team to focus on architecture, automation, lifecycle management and vendor governance. Key Responsibilities Technical operations leadership Provide strategic leadership for Technical Operations, ensuring infrastructure and platforms consistently support business objectives. Own and evolve the technical operating model aligned to security, architectural and cost management principles. Manage the relationship with Managed Service Partners (MSP). Cloud and platform management Oversee cloud infrastructure and platforms, including Microsoft Azure, Microsoft 365 and Software-as-a-Service environments. Ensure core services such as identity, access management, storage and compute are secure, resilient and scalable. Architecture governance and standards Provide architectural oversight across infrastructure and platforms, ensuring adherence to enterprise design principles. Define, maintain and govern technical standards, patterns and reference architectures. Platform automation and lifecycle management Drive automation across infrastructure and platforms to improve reliability, efficiency and repeatability. Own platform lifecycle management, ensuring technologies remain current, supported and cost optimised. Network oversight Provide governance and technical oversight of network services delivered by managed service providers. Ensure network design and operations align with architectural standards and security requirements. Resilience, availability and performance Own capacity, performance and availability management across all infrastructure and platforms. Lead disaster recovery and business continuity planning, testing and continuous improvement. Asset and configuration management Ensure accurate technology asset management and configuration management practices are in place. Maintain visibility and control of infrastructure and platform estates. Security alignment Ensure consistent alignment of infrastructure and architecture with security frameworks and controls. Collaborate closely with Information Security to embed security-by-design across all technical services. Delivery collaboration Work closely with IT Project Management and delivery teams on infrastructure and platform-related initiatives. Provide technical input, assurance and oversight for transformation and change programmes. Outcomes Stable, scalable and secure technology foundations supporting global operations. Reduced unplanned downtime and improved system resilience. Strong alignment of infrastructure and architecture with recognised security frameworks. Efficient lifecycle management, ensuring technology estates remain current and cost effective. A clear, coherent technical roadmap that supports business growth and transformation initiatives. About you You are an experienced technology leader with a strong background in infrastructure, cloud platforms and enterprise architecture within complex, security-conscious environments. You bring a strategic mindset, balanced with a deep understanding of operational realities. You are comfortable operating in hybrid environments and working closely with managed service partners, ensuring strong governance, accountability and service quality. You'll bring with you experience and capabilities including: Proven leadership experience in technical operations, infrastructure or platform services. Strong experience with cloud platforms, particularly Microsoft Azure and Microsoft 365. Deep understanding of infrastructure architecture, identity, access management and core platform services. Demonstrable experience aligning technology operations with security frameworks such as ISO27001 and NIST. Experience managing and governing managed service providers. Strong stakeholder management skills, with the ability to communicate complex technical concepts to non-technical audiences. Experience defining technical roadmaps and operating models that support business strategy. You're good at Balancing strategic thinking with operational delivery. Designing resilient, scalable and secure technology environments. Driving standardisation, automation and continuous improvement. Working collaboratively across technology, security and business teams. Making informed decisions that balance risk, cost and performance. WHAT YOU'LL GET A competitive salary and benefits package that includes 27 days holiday per year, pension contributions, private healthcare, discounted dental insurance, enhanced maternity/parental leave, plus a whole host of others including: Cultural stimulation allowance - £250 per person per year Half days off before bank holidays Emergency care days for dependants Up to 5 days volunteering leave per year to work for a registered charity Up to 10 days special emergency leave per year Season Ticket loan Payroll Giving Scheme Thursday drinks to unwind and socialize An annual Summer and Christmas party Our commitment to Diversity and Inclusion sees us offer inclusive bank holidays We also offer learning opportunities around D&I, targeted mentoring programmes and the opportunity to participate in several active Employee Led Networks and associated events. Finally, this role will be supported with all the necessary personal development required to set someone up for success. ABOUT M&C SAATCHI GROUP M&C Saatchi Group is a creative company that connects specialist expertise, fuelled by data, technology, and culture, to help clients navigate, create, and lead meaningful change. The Group operates across five core divisions: Connected Creativity; Passion Marketing; Global & Social Issues; Brand, Experience & Innovation; and Performance Media. Headquartered in London, operations span 23 countries with major hubs in the UK, Europe, US, Middle East & Africa, Asia and Australia. M&C Saatchi Group's two principles, Diversity of Thought and Brutal Simplicity of Thought, guide how they build teams and solve problems. M&C Saatchi Group is an Equal Opportunity Employer which does not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on talent and capability, without regard for any personal characteristics. All employee information is kept confidential according to General Data Protection Regulation (GDPR).
Apr 15, 2026
Full time
We are seeking an experienced Head of Technical Operations to lead and evolve the foundational technology services that enable the company's global operations to run reliably, securely and efficiently. This is a senior leadership role responsible for the strategy, design and governance of the infrastructure, platforms and architectural frameworks that underpin all business systems. Operating within a security-first, cloud-second, hybrid-third environment, the Head of Technical Operations ensures that all technology environments are stable, scalable and aligned with enterprise architectural standards and recognised security frameworks, including ISO27001, NIST 800-53, NIST 800-171, Essential 8 and Cyber Essentials Plus. The role owns the technical ecosystem that supports modern working across the organisation, balancing resilience, performance and cost efficiency. It provides architectural oversight across infrastructure and platforms, ensuring that technology evolves in line with business strategy and long-term transformation goals. The Head of Technical Operations will manage and govern key managed service partners, particularly for specialist networking services, enabling the internal team to focus on architecture, automation, lifecycle management and vendor governance. Key Responsibilities Technical operations leadership Provide strategic leadership for Technical Operations, ensuring infrastructure and platforms consistently support business objectives. Own and evolve the technical operating model aligned to security, architectural and cost management principles. Manage the relationship with Managed Service Partners (MSP). Cloud and platform management Oversee cloud infrastructure and platforms, including Microsoft Azure, Microsoft 365 and Software-as-a-Service environments. Ensure core services such as identity, access management, storage and compute are secure, resilient and scalable. Architecture governance and standards Provide architectural oversight across infrastructure and platforms, ensuring adherence to enterprise design principles. Define, maintain and govern technical standards, patterns and reference architectures. Platform automation and lifecycle management Drive automation across infrastructure and platforms to improve reliability, efficiency and repeatability. Own platform lifecycle management, ensuring technologies remain current, supported and cost optimised. Network oversight Provide governance and technical oversight of network services delivered by managed service providers. Ensure network design and operations align with architectural standards and security requirements. Resilience, availability and performance Own capacity, performance and availability management across all infrastructure and platforms. Lead disaster recovery and business continuity planning, testing and continuous improvement. Asset and configuration management Ensure accurate technology asset management and configuration management practices are in place. Maintain visibility and control of infrastructure and platform estates. Security alignment Ensure consistent alignment of infrastructure and architecture with security frameworks and controls. Collaborate closely with Information Security to embed security-by-design across all technical services. Delivery collaboration Work closely with IT Project Management and delivery teams on infrastructure and platform-related initiatives. Provide technical input, assurance and oversight for transformation and change programmes. Outcomes Stable, scalable and secure technology foundations supporting global operations. Reduced unplanned downtime and improved system resilience. Strong alignment of infrastructure and architecture with recognised security frameworks. Efficient lifecycle management, ensuring technology estates remain current and cost effective. A clear, coherent technical roadmap that supports business growth and transformation initiatives. About you You are an experienced technology leader with a strong background in infrastructure, cloud platforms and enterprise architecture within complex, security-conscious environments. You bring a strategic mindset, balanced with a deep understanding of operational realities. You are comfortable operating in hybrid environments and working closely with managed service partners, ensuring strong governance, accountability and service quality. You'll bring with you experience and capabilities including: Proven leadership experience in technical operations, infrastructure or platform services. Strong experience with cloud platforms, particularly Microsoft Azure and Microsoft 365. Deep understanding of infrastructure architecture, identity, access management and core platform services. Demonstrable experience aligning technology operations with security frameworks such as ISO27001 and NIST. Experience managing and governing managed service providers. Strong stakeholder management skills, with the ability to communicate complex technical concepts to non-technical audiences. Experience defining technical roadmaps and operating models that support business strategy. You're good at Balancing strategic thinking with operational delivery. Designing resilient, scalable and secure technology environments. Driving standardisation, automation and continuous improvement. Working collaboratively across technology, security and business teams. Making informed decisions that balance risk, cost and performance. WHAT YOU'LL GET A competitive salary and benefits package that includes 27 days holiday per year, pension contributions, private healthcare, discounted dental insurance, enhanced maternity/parental leave, plus a whole host of others including: Cultural stimulation allowance - £250 per person per year Half days off before bank holidays Emergency care days for dependants Up to 5 days volunteering leave per year to work for a registered charity Up to 10 days special emergency leave per year Season Ticket loan Payroll Giving Scheme Thursday drinks to unwind and socialize An annual Summer and Christmas party Our commitment to Diversity and Inclusion sees us offer inclusive bank holidays We also offer learning opportunities around D&I, targeted mentoring programmes and the opportunity to participate in several active Employee Led Networks and associated events. Finally, this role will be supported with all the necessary personal development required to set someone up for success. ABOUT M&C SAATCHI GROUP M&C Saatchi Group is a creative company that connects specialist expertise, fuelled by data, technology, and culture, to help clients navigate, create, and lead meaningful change. The Group operates across five core divisions: Connected Creativity; Passion Marketing; Global & Social Issues; Brand, Experience & Innovation; and Performance Media. Headquartered in London, operations span 23 countries with major hubs in the UK, Europe, US, Middle East & Africa, Asia and Australia. M&C Saatchi Group's two principles, Diversity of Thought and Brutal Simplicity of Thought, guide how they build teams and solve problems. M&C Saatchi Group is an Equal Opportunity Employer which does not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on talent and capability, without regard for any personal characteristics. All employee information is kept confidential according to General Data Protection Regulation (GDPR).
Bumble is looking for a Network engineer to keep our network stable, predictable, controllable, and safe. This role will be based in London, reporting to the Head of Service Delivery. What you'll do Support our network infrastructure (multiple DCs and offices around the globe) and participate in network-related diagnostics (including the network subsystem of servers, CentOS). Improve the network: configuration management and automation of BaU tasks. Contribute in cloud networking, as we plan to transfer major part of the load there. Proactively cooperate with system engineers and spread knowledge related to the network. Communicate with service providers, including IP transit operators around the world. Manage the IP address space, subnets, and VLANs. Actively contribute to information security and ensure safe network perimeter. Participate in the on-call shifts. About You Experience in Linux system engineering: 3+ years, preferably rpm-based (RHEL, CentOS). Great skills in diagnostics and fixing: from web server low-performance cases to general issues with traffic delivery. Advanced knowledge: (L1-L4, L7) copper/optics, ethernet, static/dynamic routing. Experience using IS-IS and BGP (OSPF would be a plus). Extensive experience with Juniper vendor devices MX, SRX, QFX series Experience with EVPN-VXLAN architecture Experience in load balancing (CARP/IPVS/userspace/enterprise), packet filtering. Experience in cloud networking: building and supporting. Experience in 802.1X, 802.1Q, bonding - both serverside and network hardware side. Experience using CDN and high load. Great skills in diagnostics: IPv4 (IPv6 would be a plus), ICMP, TCP, UDP, DHCP, DNS. Experience in finding the cause "from the switch port to the OS": NIC, Linux network stack, iptables, iproute. Experience in DOS/DDOS prevention and mitigation. Experience in working within XFN team. Experience in supporting segmented heterogeneous network (300+ dataports). Understanding of infosecurity, feeling the balance between "reasonable" and "secure". About Us Bumble Inc. is the parent company of Bumble Date, BFF, and Badoo. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date) and friendship (BFF). BFF is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections and community based on shared interests. Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products. AI Fluency AI is important to us. We're excited by people who are curious and experimental, and who think thoughtfully about how AI can amplify their impact and outcomes. We encourage you to use AI responsibly as you prepare your application. Please don't use it to fabricate experiences or answer questions live in interviews. We care deeply about authenticity and want to understand your real skills, judgment and voice, because building a meaningful, genuine connection with you matters to us. Inclusion at Bumble Inc. Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help. In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc). AI in Bumble Inc. Hiring At Bumble, we may use AI tools to support parts of our recruitment process - such as helping us record, transcribe, and summarize conversations, and supporting job alignment by comparing resumes and job descriptions to highlight skills and potential roles that may be a good match. These tools help us work more efficiently and stay focused on you during our conversations. Importantly, all hiring decisions are made by people. AI is used only to support our team's efficiency and improve the candidate experience - not to evaluate or decide on your candidacy. Participation in AI-supported interviews and conversations is completely voluntary and will not impact your candidacy. If you'd prefer to opt out, simply let your recruiter or interviewer know at the start of a call, or anytime during the interview or conversation. Summaries and related data are retained only as long as needed in line with our internal data retention policies. If at any point you'd like a transcription or summary deleted, please contact your recruiter directly. For further information on how we hold and manage your data, please refer to our Privacy Policy.
Apr 15, 2026
Full time
Bumble is looking for a Network engineer to keep our network stable, predictable, controllable, and safe. This role will be based in London, reporting to the Head of Service Delivery. What you'll do Support our network infrastructure (multiple DCs and offices around the globe) and participate in network-related diagnostics (including the network subsystem of servers, CentOS). Improve the network: configuration management and automation of BaU tasks. Contribute in cloud networking, as we plan to transfer major part of the load there. Proactively cooperate with system engineers and spread knowledge related to the network. Communicate with service providers, including IP transit operators around the world. Manage the IP address space, subnets, and VLANs. Actively contribute to information security and ensure safe network perimeter. Participate in the on-call shifts. About You Experience in Linux system engineering: 3+ years, preferably rpm-based (RHEL, CentOS). Great skills in diagnostics and fixing: from web server low-performance cases to general issues with traffic delivery. Advanced knowledge: (L1-L4, L7) copper/optics, ethernet, static/dynamic routing. Experience using IS-IS and BGP (OSPF would be a plus). Extensive experience with Juniper vendor devices MX, SRX, QFX series Experience with EVPN-VXLAN architecture Experience in load balancing (CARP/IPVS/userspace/enterprise), packet filtering. Experience in cloud networking: building and supporting. Experience in 802.1X, 802.1Q, bonding - both serverside and network hardware side. Experience using CDN and high load. Great skills in diagnostics: IPv4 (IPv6 would be a plus), ICMP, TCP, UDP, DHCP, DNS. Experience in finding the cause "from the switch port to the OS": NIC, Linux network stack, iptables, iproute. Experience in DOS/DDOS prevention and mitigation. Experience in working within XFN team. Experience in supporting segmented heterogeneous network (300+ dataports). Understanding of infosecurity, feeling the balance between "reasonable" and "secure". About Us Bumble Inc. is the parent company of Bumble Date, BFF, and Badoo. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date) and friendship (BFF). BFF is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections and community based on shared interests. Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products. AI Fluency AI is important to us. We're excited by people who are curious and experimental, and who think thoughtfully about how AI can amplify their impact and outcomes. We encourage you to use AI responsibly as you prepare your application. Please don't use it to fabricate experiences or answer questions live in interviews. We care deeply about authenticity and want to understand your real skills, judgment and voice, because building a meaningful, genuine connection with you matters to us. Inclusion at Bumble Inc. Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help. In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc). AI in Bumble Inc. Hiring At Bumble, we may use AI tools to support parts of our recruitment process - such as helping us record, transcribe, and summarize conversations, and supporting job alignment by comparing resumes and job descriptions to highlight skills and potential roles that may be a good match. These tools help us work more efficiently and stay focused on you during our conversations. Importantly, all hiring decisions are made by people. AI is used only to support our team's efficiency and improve the candidate experience - not to evaluate or decide on your candidacy. Participation in AI-supported interviews and conversations is completely voluntary and will not impact your candidacy. If you'd prefer to opt out, simply let your recruiter or interviewer know at the start of a call, or anytime during the interview or conversation. Summaries and related data are retained only as long as needed in line with our internal data retention policies. If at any point you'd like a transcription or summary deleted, please contact your recruiter directly. For further information on how we hold and manage your data, please refer to our Privacy Policy.
Overview Natilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industry's 'Confident Guide' sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and employees can rely on. There has never been a more exciting time to take a step into the world of digital transformation, and we're looking for individuals to confidently guide our clients on their journey. The Role If you are passionate about cloud technology, enjoy assisting clients in overcoming their business challenges, possess a strong work ethic, and find joy in learning new things, this role is perfect for you. You will have the opportunity to work with a diverse range of clients, many of whom currently seek our assistance with Azure, containers, and AI. Your role will involve guiding them through the intricacies of these new technological landscapes. The primary objective of this role is to comprehend a client's existing business challenges and develop a detailed technical solution to address them. Engaging with clients and prospects, you will generate positive interest in the solutions we provide, emphasizing the significant business benefits derived from these investments. You will be part of an exceptional team consisting of highly skilled Solutions Architects and Engineers. These individuals not only deliver challenging projects but also organise and attend meetups, speak at conferences, and are well-respected peers in the industry. Our team is passionate about cloud, data centres, automation, and AI. As a Cloud Solutions Architect, you will be involved in various scenarios focused on designing, implementing, and optimising cloud infrastructure to meet clients' goals. You will collaborate directly with clients and clearly capture their requirements and articulate solutions and business value through detailed, clear, and concise client facing documentation. Here are some common scenarios and responsibilities you might encounter: Responsibilities Clients need to transition workloads to the cloud, adopt a multi-cloud strategy, or modernise legacy systems: design seamless migration strategies, champion the move from monolithic to microservices architectures using containerisation (Docker/Kubernetes), and ensure workloads are balanced effectively across hybrid or multi-cloud environments Clients are struggling with manual overhead, slow provisioning, or spiralling cloud costs: guide clients in adopting a modern Cloud Operating Model, including implementing Infrastructure as Code (e.g., Terraform) for automated provisioning and designing FinOps strategies to optimise resource utilisation and ensure budget-friendly deployments Clients lack a robust strategy to protect against data loss or infrastructure outages: architect highly available environments and develop Disaster Recovery (DR) strategies, including failover mechanisms, data redundancy, and reliable backup solutions The client's internal teams lack the cloud maturity or skills to manage the new infrastructure: act as a trusted advisor and educator, providing targeted training, clear documentation, and best-practice guidance to upskill client teams A prospective client is unsure if a specific cloud solution will actually solve their business problem and needs convincing before signing a contract: bridge the gap between technical and sales teams by scoping requirements, building rapid Proof of Concepts (PoCs), and presenting the technical vision and ROI to executive stakeholders Clients require end-to-end support, from initial design and deployment through to ongoing support: architect solutions that seamlessly transition from our professional services delivery into our managed services, championing the value of this combined approach, ensuring clients understand the long-term reliability, security, and continuous optimization provided by our ongoing support teams Qualifications & Fit You will thrive in this role if you: Have 5+ years in enterprise infrastructure or cloud architecture roles Have exceptional communication, presentation, and storytelling abilities combined with strong business orientation that enables you to link technology vision to business value effectively. Have hands-on experience as a platform or enterprise architect with direct involvement in architecting and executing cloud migrations including preparation, planning, and execution phases. Understand both cloud and on-premises infrastructure deeply and can navigate the complexities of enterprise technology transformation. Don't mind your co-workers getting excited about old computers and semiconductors Requirements To deliver in your role we expect the following skills, abilities, knowledge & experience: Required Technical Skills & Abilities - some or all Designing and deploying Microsoft Azure: designing and deploying scalable Azure environments, including Enterprise Landing Zones, IaaS/PaaS, Traffic Management, Disaster Recovery, and Self-Service Vending Knowledge and/or experience deploying and managing Infrastructure as Code: strong proficiency in deploying and managing infrastructure using Terraform, Ansible, and GitOps workflows Knowledge and/or experience with Containerisation & Orchestration: hands-on experience designing and orchestrating microservices using Docker and Kubernetes (i.e. Azure Kubernetes Service - AKS) Security & Networking: solid grasp of secure-by-default design, Identity and Access Management (Entra ID/Azure AD), network segmentation (VNets, NSGs), and Zero Trust principles Desirable Skills & Abilities Certifications: Azure Solutions Architect Expert (AZ-305) Hybrid Cloud & Edge Computing: design knowledge of extending cloud capabilities to on-premises environments using tools like Azure Local, Azure Arc, alongside general Data Centre/Edge infrastructure experience (Compute, Storage, Virtualization). Knowledge and/or experience with AI and Machine Learning Infrastructure Interest or foundational knowledge in architecting environments for AI workloads (i.e. provisioning GPU compute clusters, Azure Machine Learning workspaces). Understanding of MLOps principles Familiarity with modern Generative AI integrations (e.g., Azure OpenAI architectures, vector databases). Advanced Observability & FinOps: experience implementing visibility solutions (Application Performance Monitoring, User Experience Monitoring) and frameworks like FinOps and AIOps Interest and appreciation for technology trends and their architectures such as big data, HPC, IoT, analytics, sustainability, block chain Benefits Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer: 25 days annual leave (+ bank holidays) rising with tenure Quarterly Awards and Bonuses Flexible Working Policy Competitive pension scheme Access to Financial Wellness support Industry-leading home working and mobility technology Private Medical Insurance Company shares (available after One year tenure) Medi cash (Cashback Scheme) Retail discounts via Medicash Access to EAP scheme for you and your household Vehicle lease salary sacrifice scheme (available after One year tenure) Cycle to Work Scheme Annual paid volunteering day Enhanced parental leave Access to funding for additional qualifications and courses Access to paid study leave
Apr 15, 2026
Full time
Overview Natilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industry's 'Confident Guide' sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and employees can rely on. There has never been a more exciting time to take a step into the world of digital transformation, and we're looking for individuals to confidently guide our clients on their journey. The Role If you are passionate about cloud technology, enjoy assisting clients in overcoming their business challenges, possess a strong work ethic, and find joy in learning new things, this role is perfect for you. You will have the opportunity to work with a diverse range of clients, many of whom currently seek our assistance with Azure, containers, and AI. Your role will involve guiding them through the intricacies of these new technological landscapes. The primary objective of this role is to comprehend a client's existing business challenges and develop a detailed technical solution to address them. Engaging with clients and prospects, you will generate positive interest in the solutions we provide, emphasizing the significant business benefits derived from these investments. You will be part of an exceptional team consisting of highly skilled Solutions Architects and Engineers. These individuals not only deliver challenging projects but also organise and attend meetups, speak at conferences, and are well-respected peers in the industry. Our team is passionate about cloud, data centres, automation, and AI. As a Cloud Solutions Architect, you will be involved in various scenarios focused on designing, implementing, and optimising cloud infrastructure to meet clients' goals. You will collaborate directly with clients and clearly capture their requirements and articulate solutions and business value through detailed, clear, and concise client facing documentation. Here are some common scenarios and responsibilities you might encounter: Responsibilities Clients need to transition workloads to the cloud, adopt a multi-cloud strategy, or modernise legacy systems: design seamless migration strategies, champion the move from monolithic to microservices architectures using containerisation (Docker/Kubernetes), and ensure workloads are balanced effectively across hybrid or multi-cloud environments Clients are struggling with manual overhead, slow provisioning, or spiralling cloud costs: guide clients in adopting a modern Cloud Operating Model, including implementing Infrastructure as Code (e.g., Terraform) for automated provisioning and designing FinOps strategies to optimise resource utilisation and ensure budget-friendly deployments Clients lack a robust strategy to protect against data loss or infrastructure outages: architect highly available environments and develop Disaster Recovery (DR) strategies, including failover mechanisms, data redundancy, and reliable backup solutions The client's internal teams lack the cloud maturity or skills to manage the new infrastructure: act as a trusted advisor and educator, providing targeted training, clear documentation, and best-practice guidance to upskill client teams A prospective client is unsure if a specific cloud solution will actually solve their business problem and needs convincing before signing a contract: bridge the gap between technical and sales teams by scoping requirements, building rapid Proof of Concepts (PoCs), and presenting the technical vision and ROI to executive stakeholders Clients require end-to-end support, from initial design and deployment through to ongoing support: architect solutions that seamlessly transition from our professional services delivery into our managed services, championing the value of this combined approach, ensuring clients understand the long-term reliability, security, and continuous optimization provided by our ongoing support teams Qualifications & Fit You will thrive in this role if you: Have 5+ years in enterprise infrastructure or cloud architecture roles Have exceptional communication, presentation, and storytelling abilities combined with strong business orientation that enables you to link technology vision to business value effectively. Have hands-on experience as a platform or enterprise architect with direct involvement in architecting and executing cloud migrations including preparation, planning, and execution phases. Understand both cloud and on-premises infrastructure deeply and can navigate the complexities of enterprise technology transformation. Don't mind your co-workers getting excited about old computers and semiconductors Requirements To deliver in your role we expect the following skills, abilities, knowledge & experience: Required Technical Skills & Abilities - some or all Designing and deploying Microsoft Azure: designing and deploying scalable Azure environments, including Enterprise Landing Zones, IaaS/PaaS, Traffic Management, Disaster Recovery, and Self-Service Vending Knowledge and/or experience deploying and managing Infrastructure as Code: strong proficiency in deploying and managing infrastructure using Terraform, Ansible, and GitOps workflows Knowledge and/or experience with Containerisation & Orchestration: hands-on experience designing and orchestrating microservices using Docker and Kubernetes (i.e. Azure Kubernetes Service - AKS) Security & Networking: solid grasp of secure-by-default design, Identity and Access Management (Entra ID/Azure AD), network segmentation (VNets, NSGs), and Zero Trust principles Desirable Skills & Abilities Certifications: Azure Solutions Architect Expert (AZ-305) Hybrid Cloud & Edge Computing: design knowledge of extending cloud capabilities to on-premises environments using tools like Azure Local, Azure Arc, alongside general Data Centre/Edge infrastructure experience (Compute, Storage, Virtualization). Knowledge and/or experience with AI and Machine Learning Infrastructure Interest or foundational knowledge in architecting environments for AI workloads (i.e. provisioning GPU compute clusters, Azure Machine Learning workspaces). Understanding of MLOps principles Familiarity with modern Generative AI integrations (e.g., Azure OpenAI architectures, vector databases). Advanced Observability & FinOps: experience implementing visibility solutions (Application Performance Monitoring, User Experience Monitoring) and frameworks like FinOps and AIOps Interest and appreciation for technology trends and their architectures such as big data, HPC, IoT, analytics, sustainability, block chain Benefits Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer: 25 days annual leave (+ bank holidays) rising with tenure Quarterly Awards and Bonuses Flexible Working Policy Competitive pension scheme Access to Financial Wellness support Industry-leading home working and mobility technology Private Medical Insurance Company shares (available after One year tenure) Medi cash (Cashback Scheme) Retail discounts via Medicash Access to EAP scheme for you and your household Vehicle lease salary sacrifice scheme (available after One year tenure) Cycle to Work Scheme Annual paid volunteering day Enhanced parental leave Access to funding for additional qualifications and courses Access to paid study leave
Purpose of Onyx The Onyx Research Data Tech organization represents a major investment by GSK R&D and Digital & Tech, designed to deliver a step-change in our ability to leverage data, knowledge, and prediction to find new medicines. We are a full-stack shop consisting of product and portfolio leadership, data engineering, infrastructure and DevOps, data / metadata / knowledge platforms, and AI/ML and analysis platforms, all geared toward: Building a next-generation data experience for GSK's scientists, engineers, and decision-makers, increasing productivity and reducing time spent on "data mechanics" Providing best-in-class AI/ML and data analysis environments to accelerate our predictive capabilities and attract top-tier talent Aggressively engineering our data at scale to unlock the value of our combined data assets and predictions in real-time Onyx Product Management is at the heart of our mission, ensuring that everything from our infrastructure, to platforms, to end-user facing data assets and environments is designed to maximize our impact on R&D. The Product Management team partners with R&D stakeholders and Onyx leadership to develop a strategic roadmap for all customer-facing aspects of Onyx, including data assets, ontology, Knowledge Graph / semantic search, data / computing / analysis platforms, and data-powered applications. We are seeking an experienced Senior Product Manager who will be accountable for designing and delivering the road map for molecule design products to support GSK Research and Development. This role will be pivotal in ensuring a cohesive enterprise level strategy towards molecule design solutions and will ensure our scientists have access to best-in-in-class technology products to improve research productivity and ultimately deliver new medicines for our patients. In this role you will: Own and lead the product roadmap, product development, launch and adoption of novel molecule design solutions to benefit the scientific community at GSK across multiple departments Play a key role in defining the strategic direction for molecule design tools with GenAI capabilities at the core Partner closely with the wider Onyx tech team, as well as R&D scientists and leaders, to deliver industry-leading cloud-based products and solutions with GenAI and agentic capabilities. Key Responsibilities: Product Strategy and Roadmap: Develop and execute a comprehensive product strategy and roadmap for molecule design solutions and tools, aligned with the Onyx's overall product vision and objectives. Customer Understanding: Conduct in-depth customer research, gather customer insights, and engage with customers regularly to understand emerging requirements. Product Planning and Definition: Collaborate with stakeholders to define product requirements, features, and specifications based on customer feedback, product vision, and business goals. Agile Product Development: Work closely with portfolio and engineering teams in an agile environment to ensure successful and timely delivery of product releases, including prioritization, sprint planning, and backlog management. GenAI Product and Capability Upgrade: Spearhead the development of a new class of AI Agents, powered by LLMs and Generative AI, designed to autonomously execute complex scientific research tasks like hypothesis generation, experimental design, and data interpretation. Design and productize the human-agent interaction layer, moving beyond traditional UIs to create conversational and goal-driven interfaces that allow scientists to delegate multi-step tasks and interpret the outputs of autonomous GenAI systems. Own the product lifecycle for models and agents, leading the strategy for data acquisition, model fine-tuning, and the development of APIs/agents that allow them to be leveraged as "tools" by other agents and systems. Model-In-The-Loop Design: Structuring products so that R&D users can easily challenge, verify, and provide feedback to improve the agentic tools and underlying models (human-guided iteration). Demonstrate Human + AI collaboration with minimum friction to drive user adoption. Lead highly technical product discussions with engineering leaders, translating ambiguous scientific objectives into precise requirements for fine-tuning foundational models, vector databases, and multi-agent system architectures. Cross-Functional Collaboration: Collaborate with both tech and RD teams, including DevOps & Infrastructure, data engineering, computing platform engineering, data & knowledge platform engineering, program management teams and RD data leadership teams, to align product strategies, gather input, and drive successful implementation plans. Product Launch and Adoption: Lead product launches, ensuring effective communication, training, and support materials to drive successful product adoption and customer satisfaction. Product Performance and Optimization: Continuously monitor product performance, collect and analyze data, and drive iterative improvements to enhance product usability, performance, and customer experience. Why you? Qualifications & Skills: We are looking for professionals with these required skills to achieve our goals: Bachelors degree in Bioinformatics, Computational Biology, cheminformatics, AI/ML, Computer Science, Software Engineering, or related discipline. Significant experience in product management with a proven track record of shipping 0-to-1 software products powered by AI/GenAI, LLMs, or autonomous agents in a commercial or large-scale enterprise setting. Demonstrated experience defining product strategy for modern applications, including hands-on experience with technologies core to AI systems such as vector databases, MLOps, retrieval-augmented generation, and model fine-tuning. Direct product management experience designing and launching AI agents that can utilize tools (APIs, function calling) to perform complex, multi-step actions and reason about their environment. Deep technical fluency with cloud-native architectures (e.g., AWS, GCP, Azure), API design, and the infrastructure required to serve and scale LLM-based applications Preferred Qualifications & Skills: Master's degree or PhD in Bioinformatics, Computational Biology, Computational Chemistry, Data Science, Computer Science/Software Engineering, Cloud Computing or related discipline. Hands-on software engineering or data science experience in a GenAI-focused team prior to transitioning into product management. Familiarity with the architecture of modern transformer-based models and the strategic product trade-offs between using proprietary models (e.g., GPT-4, Claude), open-source models (e.g., Llama, Mistral), and fine-tuning custom models. Experience building products that manage or interpret complex, unstructured biomedical data Extensive knowledge of bioinformatics, computational biology, or cheminformatics, and a strong vision for how agentic AI can revolutionize the drug discovery process. Extensive product experience designing, optimizing, and implementing Model Context Protocols (MCP) for LLM-powered agents, including advanced strategies for prompt engineering, context window management, memory architectures (e.g., short-term, long-term memory), and ensuring model coherence over extended multi-turn interactions. Hands-on experience with product management tools such as Confluence, Jira, Miro, Monday, Notion, etc. Previous experience in life science industry or biopharma R&D is a plus. Closing Date for Applications: Tuesday 6th January 2026 (COB) Please note: As we approach the holiday season, our recruitment team and hiring managers will have limited availability between now and early January. We encourage you to apply and will review all applications, however response times may be longer than usual, and interviews may be scheduled after the New Year. We appreciate your understanding and look forward to connecting soon! Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application. During the course of your application, you will be requested to complete voluntary information which will be used to monitor the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process. If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact . This will help us to understand any modifications we may need to make to support you throughout our selection process. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines . click apply for full job details
Apr 15, 2026
Full time
Purpose of Onyx The Onyx Research Data Tech organization represents a major investment by GSK R&D and Digital & Tech, designed to deliver a step-change in our ability to leverage data, knowledge, and prediction to find new medicines. We are a full-stack shop consisting of product and portfolio leadership, data engineering, infrastructure and DevOps, data / metadata / knowledge platforms, and AI/ML and analysis platforms, all geared toward: Building a next-generation data experience for GSK's scientists, engineers, and decision-makers, increasing productivity and reducing time spent on "data mechanics" Providing best-in-class AI/ML and data analysis environments to accelerate our predictive capabilities and attract top-tier talent Aggressively engineering our data at scale to unlock the value of our combined data assets and predictions in real-time Onyx Product Management is at the heart of our mission, ensuring that everything from our infrastructure, to platforms, to end-user facing data assets and environments is designed to maximize our impact on R&D. The Product Management team partners with R&D stakeholders and Onyx leadership to develop a strategic roadmap for all customer-facing aspects of Onyx, including data assets, ontology, Knowledge Graph / semantic search, data / computing / analysis platforms, and data-powered applications. We are seeking an experienced Senior Product Manager who will be accountable for designing and delivering the road map for molecule design products to support GSK Research and Development. This role will be pivotal in ensuring a cohesive enterprise level strategy towards molecule design solutions and will ensure our scientists have access to best-in-in-class technology products to improve research productivity and ultimately deliver new medicines for our patients. In this role you will: Own and lead the product roadmap, product development, launch and adoption of novel molecule design solutions to benefit the scientific community at GSK across multiple departments Play a key role in defining the strategic direction for molecule design tools with GenAI capabilities at the core Partner closely with the wider Onyx tech team, as well as R&D scientists and leaders, to deliver industry-leading cloud-based products and solutions with GenAI and agentic capabilities. Key Responsibilities: Product Strategy and Roadmap: Develop and execute a comprehensive product strategy and roadmap for molecule design solutions and tools, aligned with the Onyx's overall product vision and objectives. Customer Understanding: Conduct in-depth customer research, gather customer insights, and engage with customers regularly to understand emerging requirements. Product Planning and Definition: Collaborate with stakeholders to define product requirements, features, and specifications based on customer feedback, product vision, and business goals. Agile Product Development: Work closely with portfolio and engineering teams in an agile environment to ensure successful and timely delivery of product releases, including prioritization, sprint planning, and backlog management. GenAI Product and Capability Upgrade: Spearhead the development of a new class of AI Agents, powered by LLMs and Generative AI, designed to autonomously execute complex scientific research tasks like hypothesis generation, experimental design, and data interpretation. Design and productize the human-agent interaction layer, moving beyond traditional UIs to create conversational and goal-driven interfaces that allow scientists to delegate multi-step tasks and interpret the outputs of autonomous GenAI systems. Own the product lifecycle for models and agents, leading the strategy for data acquisition, model fine-tuning, and the development of APIs/agents that allow them to be leveraged as "tools" by other agents and systems. Model-In-The-Loop Design: Structuring products so that R&D users can easily challenge, verify, and provide feedback to improve the agentic tools and underlying models (human-guided iteration). Demonstrate Human + AI collaboration with minimum friction to drive user adoption. Lead highly technical product discussions with engineering leaders, translating ambiguous scientific objectives into precise requirements for fine-tuning foundational models, vector databases, and multi-agent system architectures. Cross-Functional Collaboration: Collaborate with both tech and RD teams, including DevOps & Infrastructure, data engineering, computing platform engineering, data & knowledge platform engineering, program management teams and RD data leadership teams, to align product strategies, gather input, and drive successful implementation plans. Product Launch and Adoption: Lead product launches, ensuring effective communication, training, and support materials to drive successful product adoption and customer satisfaction. Product Performance and Optimization: Continuously monitor product performance, collect and analyze data, and drive iterative improvements to enhance product usability, performance, and customer experience. Why you? Qualifications & Skills: We are looking for professionals with these required skills to achieve our goals: Bachelors degree in Bioinformatics, Computational Biology, cheminformatics, AI/ML, Computer Science, Software Engineering, or related discipline. Significant experience in product management with a proven track record of shipping 0-to-1 software products powered by AI/GenAI, LLMs, or autonomous agents in a commercial or large-scale enterprise setting. Demonstrated experience defining product strategy for modern applications, including hands-on experience with technologies core to AI systems such as vector databases, MLOps, retrieval-augmented generation, and model fine-tuning. Direct product management experience designing and launching AI agents that can utilize tools (APIs, function calling) to perform complex, multi-step actions and reason about their environment. Deep technical fluency with cloud-native architectures (e.g., AWS, GCP, Azure), API design, and the infrastructure required to serve and scale LLM-based applications Preferred Qualifications & Skills: Master's degree or PhD in Bioinformatics, Computational Biology, Computational Chemistry, Data Science, Computer Science/Software Engineering, Cloud Computing or related discipline. Hands-on software engineering or data science experience in a GenAI-focused team prior to transitioning into product management. Familiarity with the architecture of modern transformer-based models and the strategic product trade-offs between using proprietary models (e.g., GPT-4, Claude), open-source models (e.g., Llama, Mistral), and fine-tuning custom models. Experience building products that manage or interpret complex, unstructured biomedical data Extensive knowledge of bioinformatics, computational biology, or cheminformatics, and a strong vision for how agentic AI can revolutionize the drug discovery process. Extensive product experience designing, optimizing, and implementing Model Context Protocols (MCP) for LLM-powered agents, including advanced strategies for prompt engineering, context window management, memory architectures (e.g., short-term, long-term memory), and ensuring model coherence over extended multi-turn interactions. Hands-on experience with product management tools such as Confluence, Jira, Miro, Monday, Notion, etc. Previous experience in life science industry or biopharma R&D is a plus. Closing Date for Applications: Tuesday 6th January 2026 (COB) Please note: As we approach the holiday season, our recruitment team and hiring managers will have limited availability between now and early January. We encourage you to apply and will review all applications, however response times may be longer than usual, and interviews may be scheduled after the New Year. We appreciate your understanding and look forward to connecting soon! Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application. During the course of your application, you will be requested to complete voluntary information which will be used to monitor the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process. If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact . This will help us to understand any modifications we may need to make to support you throughout our selection process. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines . click apply for full job details
Job Role Consulting -Sr. Consulting Client Partner Experience (In Years) 12-15 Job Description EXL (NASDAQ: EXLS)is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visit . BU/Segment: International Growth Markets Location: London, United Kingdom (Flexible hybrid working) Employment Type: Permanent Summary of the role: The Vice President - Account Manager (EMEA) will be responsible for leading and expanding client engagement for strategic accounts based in the Insurance industry. This role demands a dynamic leader who can manage existing client relationships, elevate the client experience, and drive significant portfolio growth through strategic account planning and solution delivery. Manage and nourish existing client relationships while proactively evolving them into broader, value-driven partnerships. Act as a trusted advisor to clients, providing insights and thought leadership that influence strategic decisions. Reporting directly to the SVP, Insurance & Healthcare Lifesciences, - EMEA, the VP should have demonstrated experience in building and maintaining strong relationships with senior executives, as well as proven success in managing complex sales cycles and achieving revenue targets. Oversee deal structuring, negotiation, and execution to support business expansion. Collaborate with delivery, solutioning, and domain teams to ensure seamless execution and client satisfaction and ensuring alignment between client objectives and EXL service offerings. The VP will collaborate across internal and external teams to deliver the full spectrum of EXL's service offerings-namely Data Management, Digital Engineering, Analytics & AI, Revenue integrity services, F&A Ops and Domain operations-ensuring solutions are aligned with client goals and deliver measurable business value. Focus will be on scaling growth, managing complex deals, and transforming traditional client relationships into strategic partnerships. As part of your duties, you will be responsible for: Strategic Account Growth and Business Development Define and drive growth strategy for strategic accounts, exploring new opportunities and deepening relationships Develop and execute comprehensive account plans to achieve revenue targets, ensuring that deliverables are met and exceed client expectations. Client Relationship Management Foster strong CXO and business team relationships to align client objectives with EXL's service offerings. Act as the primary liaison for key accounts, ensuring seamless execution of initiatives while cultivating executive-level partnerships and managing client expectations. Maintain oversight of financial metrics, including revenue, gross margin (GM) forecasting, and P&L reporting. Conduct detailed P&L analysis, including cost reviews, revenue recognition, and tracking of key financial metrics to ensure alignment with account goals and financial health. Contractual and Administrative Governance Manage the contracting process for assigned strategic account, ensuring contracts and agreements are up to date and aligned with business objectives. Handle client administrative requests, including updates to contracts, staffing, and locations, ensuring smooth operations and timely execution of agreements. Tracking & Reporting Support client management initiatives by tracking open items related to key deliverables, status updates, and client communications. Use tools such as Salesforce to maintain visibility into account progress and ensure alignment across teams and stakeholders. Market Research and Analysis Provide actionable market intelligence, identifying region specific opportunities, competitor movements, and white spaces. Continuously cultivate market knowledge to maintain a competitive edge and ensure that EXL's offerings remain relevant and innovative in the evolving market landscape. Internal Collaboration Work closely with internal teams to deliver integrated, innovative solutions that address client needs. Partner with cross functional teams to design and implement integrated solutions of EXL's service portfolio-including Data Management, Digital Engineering, Analytics and AI, Revenue integrity services, F&A and Domain operations-that generate measurable business impact for clients. Qualifications and experience we consider to be essential for the role: 15+ years of experience for leading and expanding client engagement with deep EMEA market experience. Proven track record in account management, sales, or business development, ideally within Insurance sector. Strong knowledge of EMEA region enterprise sectors, buying behaviors, regulatory environment, and industry dynamics. Dedicated to achieving business results, with a focus on driving growth while maintaining a client centric approach. Adept at leading cross functional teams and influencing across matrixed organizations. Demonstrated ability to develop talent, set high delivery standards and should have ability to demonstrate thought leadership and provide strategic guidance to clients. Strong curiosity and working knowledge of data, AI, digital transformation, and their enterprise applications. Ability to align client needs with EXL's offerings in AI, analytics, cloud, and automation. As part of a leading global analytics and digital solutions company, you can look forward to: A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension. EXL provides everyday financial well being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration. To be considered for this role, you must already be eligible to work in the United Kingdom.
Apr 15, 2026
Full time
Job Role Consulting -Sr. Consulting Client Partner Experience (In Years) 12-15 Job Description EXL (NASDAQ: EXLS)is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visit . BU/Segment: International Growth Markets Location: London, United Kingdom (Flexible hybrid working) Employment Type: Permanent Summary of the role: The Vice President - Account Manager (EMEA) will be responsible for leading and expanding client engagement for strategic accounts based in the Insurance industry. This role demands a dynamic leader who can manage existing client relationships, elevate the client experience, and drive significant portfolio growth through strategic account planning and solution delivery. Manage and nourish existing client relationships while proactively evolving them into broader, value-driven partnerships. Act as a trusted advisor to clients, providing insights and thought leadership that influence strategic decisions. Reporting directly to the SVP, Insurance & Healthcare Lifesciences, - EMEA, the VP should have demonstrated experience in building and maintaining strong relationships with senior executives, as well as proven success in managing complex sales cycles and achieving revenue targets. Oversee deal structuring, negotiation, and execution to support business expansion. Collaborate with delivery, solutioning, and domain teams to ensure seamless execution and client satisfaction and ensuring alignment between client objectives and EXL service offerings. The VP will collaborate across internal and external teams to deliver the full spectrum of EXL's service offerings-namely Data Management, Digital Engineering, Analytics & AI, Revenue integrity services, F&A Ops and Domain operations-ensuring solutions are aligned with client goals and deliver measurable business value. Focus will be on scaling growth, managing complex deals, and transforming traditional client relationships into strategic partnerships. As part of your duties, you will be responsible for: Strategic Account Growth and Business Development Define and drive growth strategy for strategic accounts, exploring new opportunities and deepening relationships Develop and execute comprehensive account plans to achieve revenue targets, ensuring that deliverables are met and exceed client expectations. Client Relationship Management Foster strong CXO and business team relationships to align client objectives with EXL's service offerings. Act as the primary liaison for key accounts, ensuring seamless execution of initiatives while cultivating executive-level partnerships and managing client expectations. Maintain oversight of financial metrics, including revenue, gross margin (GM) forecasting, and P&L reporting. Conduct detailed P&L analysis, including cost reviews, revenue recognition, and tracking of key financial metrics to ensure alignment with account goals and financial health. Contractual and Administrative Governance Manage the contracting process for assigned strategic account, ensuring contracts and agreements are up to date and aligned with business objectives. Handle client administrative requests, including updates to contracts, staffing, and locations, ensuring smooth operations and timely execution of agreements. Tracking & Reporting Support client management initiatives by tracking open items related to key deliverables, status updates, and client communications. Use tools such as Salesforce to maintain visibility into account progress and ensure alignment across teams and stakeholders. Market Research and Analysis Provide actionable market intelligence, identifying region specific opportunities, competitor movements, and white spaces. Continuously cultivate market knowledge to maintain a competitive edge and ensure that EXL's offerings remain relevant and innovative in the evolving market landscape. Internal Collaboration Work closely with internal teams to deliver integrated, innovative solutions that address client needs. Partner with cross functional teams to design and implement integrated solutions of EXL's service portfolio-including Data Management, Digital Engineering, Analytics and AI, Revenue integrity services, F&A and Domain operations-that generate measurable business impact for clients. Qualifications and experience we consider to be essential for the role: 15+ years of experience for leading and expanding client engagement with deep EMEA market experience. Proven track record in account management, sales, or business development, ideally within Insurance sector. Strong knowledge of EMEA region enterprise sectors, buying behaviors, regulatory environment, and industry dynamics. Dedicated to achieving business results, with a focus on driving growth while maintaining a client centric approach. Adept at leading cross functional teams and influencing across matrixed organizations. Demonstrated ability to develop talent, set high delivery standards and should have ability to demonstrate thought leadership and provide strategic guidance to clients. Strong curiosity and working knowledge of data, AI, digital transformation, and their enterprise applications. Ability to align client needs with EXL's offerings in AI, analytics, cloud, and automation. As part of a leading global analytics and digital solutions company, you can look forward to: A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension. EXL provides everyday financial well being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration. To be considered for this role, you must already be eligible to work in the United Kingdom.
The Interim CEO will provide immediate, focused, time-bound leadership to drive through an extended period of organisational change, ensuring that Ubele's existing strategy and transformation plans are implemented effectively, consistently, and at pace. As Ubele has just produced a new 5 year strategy (April 2026 - March 2030) this is not a role to redefine strategy, but to deliver against it - bringing structure, clarity, and momentum to implementation across the organisation. The Interim CEO will focus on: Embedding systems, processes, and consistent ways of working Strengthening leadership accountability, line management, and performance oversight Improving organisational coordination, decision-making, and operational effectiveness Providing visible, steady leadership to support confidence and cohesion across teams Working closely with the Advisory Board and Executive Chair, and Senior Leadership Team, the Interim CEO will support Ubele to move from a prolonged period of transition into a more stable, aligned, and effectively operating organisation. Leadership & strategic delivery Lead the implementation of Ubele's strategy, ensuring it is clearly prioritised, understood, and translated into deliverable plans across the organisation. Provide consistent and visible leadership, aligning teams around shared priorities and maintaining focus on delivery. Build and maintain a cohesive and accountable Senior Leadership Team, with clear expectations for collaboration, behaviour, and performance. Work closely with the Executive Chair to ensure continuity of values, culture, and legacy while progressing organisational change. Organisational stability and change delivery Drive delivery of Ubele's transformation programme, ensuring that plans are implemented with clarity, pace, and discipline. Bring structure and coordination to change initiatives, ensuring clear ownership, timelines, and measurable outcomes. Identify and address delays, barriers, or areas of ambiguity, ensuring momentum is maintained. Support the organisation to move from a prolonged period of transition to a more stable and consistent operating environment. Ensure change is embedded into day-to-day practice, not remaining at the planning or design stage. Operational leadership & management Provide strong operational leadership across all areas of the organisation, including programmes, partnerships, consultancy, training, enterprise development, and community asset management. Ensure clarity of roles, responsibilities, and decision-making across the organisation. Line manage the Senior Leadership Team, holding them accountable for delivery, team management, and performance within their areas. Embed consistent performance management practices, including clear objectives, regular review, and timely intervention. Strengthen internal systems, processes, and ways of working to improve coordination, efficiency, and organisational effectiveness. Ensure policies and procedures are actively used, understood, and adhered to across teams. Oversee the development and use of high-quality data, reporting, and management information to support decision-making and track performance. Governance & advisory board relations (CIC) Work closely with the Chair and Advisory Board to ensure strong and compliant CIC governance. Provide clear and timely reporting on organisational performance, finances, risk, and progress against strategic priorities. Support the Advisory Board to maintain effective oversight and fulfil its strategic and fiduciary responsibilities. Ensure appropriate governance structures and processes are in place and operating effectively. Finance, risk & sustainability Provide oversight of financial performance, ensuring robust budgeting, forecasting, and financial controls are in place. Hold the Head of Finance accountable for financial accuracy, compliance, and reporting. Ensure clear visibility of financial position, risks, and sustainability planning. Work with the Advisory Board and SLT to support income diversification and long-term financial resilience. Funding, partnerships & external relations Maintain and develop relationships with funders, commissioners, social investors, and strategic partners. Act as a credible and confident external representative for Ubele. Support the organisation to navigate a complex funding environment with clarity and focus. Ensure external partnerships align with organisational priorities and capacity. Legal, regulatory & safeguarding compliance Maintain overall accountability for safeguarding, compliance, and organisational risk. Ensure appropriate systems, policies, and practices are in place and actively implemented. Hold SLT members accountable for compliance within their areas. Ensure regulatory requirements (CIC, employment law, contracts, data protection) are met. Person Specification We recognise this is an interim role with a specific organisational mandate. We are seeking a leader who can quickly assess, prioritise, and act, rather than someone looking to reshape the organisation over the long term. Leadership & change Significant experience leading organisations through implementation phases of change, with a clear focus on delivery. Demonstrated ability to bring structure, pace, and discipline to complex transformation programmes. Experience stabilising organisations during or following periods of uncertainty or extended change. Confidence in making decisions, setting direction, and maintaining momentum. Operational & leadership capability Track record of line managing senior leaders and holding teams to account for delivery and performance. Highly developed operational skills, with experience strengthening systems, processes, and organisational effectiveness. Experience embedding performance management frameworks and improving accountability. Ability to balance strategic oversight with close attention to operational detail. Governance & organisational leadership Understanding of CIC governance, regulatory requirements, and Advisory Board relationships. Experience working closely with a Chair and Advisory Board on strategy, performance, and risk. Experience leading organisations of comparable scale and complexity (£3-4m+ turnover) Funding & external environment Experience working within complex funding environments, including grants, contracts, and partnerships. Ability to maintain credibility with funders, partners, and stakeholders. Experience supporting income diversification and organisational sustainability. Cultural competency & values Strong understanding of racial justice, community development, and the experiences of African Diaspora communities in the UK. Commitment to equity, inclusion, and community empowerment. Ability to lead with clarity, emotional intelligence, and cultural awareness. Operational, financial & compliance Experience overseeing organisational finances, risk management, and compliance frameworks. Strong understanding of performance reporting, data, and evaluation. Familiarity with safeguarding and quality assurance in community or social impact settings. Additional Information This is an interim leadership role with a clearly defined mandate to reinforce the organisations foundations, embed change, and strengthen operational effectiveness. The focus of the role is on delivery rather than strategy development, and on ensuring that existing plans are implemented in a structured, consistent, and sustainable way. As such, we are seeking someone who can work at pace, make decisions, and bring clarity and direction, while supporting the organisation through a period of transition. A visible and consistent presence at Wolves Lane is essential to support leadership alignment, team cohesion, and organisational effectiveness. This role involves responsibility for socially impactful and occasionally emotionally demanding work. A commitment to wellbeing, reflective leadership, and resilience is essential. This job description may evolve as Ubele continues its organisational development.
Apr 15, 2026
Full time
The Interim CEO will provide immediate, focused, time-bound leadership to drive through an extended period of organisational change, ensuring that Ubele's existing strategy and transformation plans are implemented effectively, consistently, and at pace. As Ubele has just produced a new 5 year strategy (April 2026 - March 2030) this is not a role to redefine strategy, but to deliver against it - bringing structure, clarity, and momentum to implementation across the organisation. The Interim CEO will focus on: Embedding systems, processes, and consistent ways of working Strengthening leadership accountability, line management, and performance oversight Improving organisational coordination, decision-making, and operational effectiveness Providing visible, steady leadership to support confidence and cohesion across teams Working closely with the Advisory Board and Executive Chair, and Senior Leadership Team, the Interim CEO will support Ubele to move from a prolonged period of transition into a more stable, aligned, and effectively operating organisation. Leadership & strategic delivery Lead the implementation of Ubele's strategy, ensuring it is clearly prioritised, understood, and translated into deliverable plans across the organisation. Provide consistent and visible leadership, aligning teams around shared priorities and maintaining focus on delivery. Build and maintain a cohesive and accountable Senior Leadership Team, with clear expectations for collaboration, behaviour, and performance. Work closely with the Executive Chair to ensure continuity of values, culture, and legacy while progressing organisational change. Organisational stability and change delivery Drive delivery of Ubele's transformation programme, ensuring that plans are implemented with clarity, pace, and discipline. Bring structure and coordination to change initiatives, ensuring clear ownership, timelines, and measurable outcomes. Identify and address delays, barriers, or areas of ambiguity, ensuring momentum is maintained. Support the organisation to move from a prolonged period of transition to a more stable and consistent operating environment. Ensure change is embedded into day-to-day practice, not remaining at the planning or design stage. Operational leadership & management Provide strong operational leadership across all areas of the organisation, including programmes, partnerships, consultancy, training, enterprise development, and community asset management. Ensure clarity of roles, responsibilities, and decision-making across the organisation. Line manage the Senior Leadership Team, holding them accountable for delivery, team management, and performance within their areas. Embed consistent performance management practices, including clear objectives, regular review, and timely intervention. Strengthen internal systems, processes, and ways of working to improve coordination, efficiency, and organisational effectiveness. Ensure policies and procedures are actively used, understood, and adhered to across teams. Oversee the development and use of high-quality data, reporting, and management information to support decision-making and track performance. Governance & advisory board relations (CIC) Work closely with the Chair and Advisory Board to ensure strong and compliant CIC governance. Provide clear and timely reporting on organisational performance, finances, risk, and progress against strategic priorities. Support the Advisory Board to maintain effective oversight and fulfil its strategic and fiduciary responsibilities. Ensure appropriate governance structures and processes are in place and operating effectively. Finance, risk & sustainability Provide oversight of financial performance, ensuring robust budgeting, forecasting, and financial controls are in place. Hold the Head of Finance accountable for financial accuracy, compliance, and reporting. Ensure clear visibility of financial position, risks, and sustainability planning. Work with the Advisory Board and SLT to support income diversification and long-term financial resilience. Funding, partnerships & external relations Maintain and develop relationships with funders, commissioners, social investors, and strategic partners. Act as a credible and confident external representative for Ubele. Support the organisation to navigate a complex funding environment with clarity and focus. Ensure external partnerships align with organisational priorities and capacity. Legal, regulatory & safeguarding compliance Maintain overall accountability for safeguarding, compliance, and organisational risk. Ensure appropriate systems, policies, and practices are in place and actively implemented. Hold SLT members accountable for compliance within their areas. Ensure regulatory requirements (CIC, employment law, contracts, data protection) are met. Person Specification We recognise this is an interim role with a specific organisational mandate. We are seeking a leader who can quickly assess, prioritise, and act, rather than someone looking to reshape the organisation over the long term. Leadership & change Significant experience leading organisations through implementation phases of change, with a clear focus on delivery. Demonstrated ability to bring structure, pace, and discipline to complex transformation programmes. Experience stabilising organisations during or following periods of uncertainty or extended change. Confidence in making decisions, setting direction, and maintaining momentum. Operational & leadership capability Track record of line managing senior leaders and holding teams to account for delivery and performance. Highly developed operational skills, with experience strengthening systems, processes, and organisational effectiveness. Experience embedding performance management frameworks and improving accountability. Ability to balance strategic oversight with close attention to operational detail. Governance & organisational leadership Understanding of CIC governance, regulatory requirements, and Advisory Board relationships. Experience working closely with a Chair and Advisory Board on strategy, performance, and risk. Experience leading organisations of comparable scale and complexity (£3-4m+ turnover) Funding & external environment Experience working within complex funding environments, including grants, contracts, and partnerships. Ability to maintain credibility with funders, partners, and stakeholders. Experience supporting income diversification and organisational sustainability. Cultural competency & values Strong understanding of racial justice, community development, and the experiences of African Diaspora communities in the UK. Commitment to equity, inclusion, and community empowerment. Ability to lead with clarity, emotional intelligence, and cultural awareness. Operational, financial & compliance Experience overseeing organisational finances, risk management, and compliance frameworks. Strong understanding of performance reporting, data, and evaluation. Familiarity with safeguarding and quality assurance in community or social impact settings. Additional Information This is an interim leadership role with a clearly defined mandate to reinforce the organisations foundations, embed change, and strengthen operational effectiveness. The focus of the role is on delivery rather than strategy development, and on ensuring that existing plans are implemented in a structured, consistent, and sustainable way. As such, we are seeking someone who can work at pace, make decisions, and bring clarity and direction, while supporting the organisation through a period of transition. A visible and consistent presence at Wolves Lane is essential to support leadership alignment, team cohesion, and organisational effectiveness. This role involves responsibility for socially impactful and occasionally emotionally demanding work. A commitment to wellbeing, reflective leadership, and resilience is essential. This job description may evolve as Ubele continues its organisational development.
Job Description: This role will be part of the Global Pet Nutrition SRM team, which builds leads the company's end to end SRM transformation, embedding top quartile practices, processes, tools, and capabilities across markets and global brand teams. The role designs and deploys signature global RGM assets and serves as the organization's subject matter expert across all SRM levers-strategic pricing, pack price architecture, mix, promotions, and trade terms. The mandate is to deliver sustainable quality growth, elevate commercial decision making, strengthen margin delivery, and build a top-quartile enterprise wide SRM capability. What are the key responsibilities for the role? Drive & embed top quartile SRM capabilities in MARS PN local operating entities (markets) to deliver quality growth . Establish global SRM standards, frameworks, and guardrails that drive consistency and value creation As part of the Global SRM Team, support local OE SRM teams and cross-functional partners to drive value through core SRM levers, serving as the primary point of contact for market teams. Be a strategic Business Partner to the markets, supporting them with the development of their 3-year pipeline to enable quality growth . Develop and monitor the deployment of digital products (inclusive of TPM), SRM operating model & upskilling program within operating entities. Develop SRM playbooks for eCommerce and embed SRM best practice guidelines and golden rules for success in this critical, fast-growing channel. Act as SRM subject matter expert to provide recommendations with Global eCommerce Account teams - e.g. Amazon Steer SRM internally as a long-term growth discipline and a connected enterprise-wide platform. Shape future priority initiatives to cultivate a culture of growth by identifying opportunities to further enhance Mars PN capabilities . What do we require for the role? E xperience in SRM- proven functional and technical understanding. Experience partnering across the organi s ation to analyze a range of internal & external data sources, drawing out key insights, and forming recommendations . Proven commercial and financial skills with excellent organization agility, understanding the impacts of decisions on the P&L, with the ability to identify opportunities for continuous improvement. Ability to influence a broad range cross-functional stakeholders without formal authority What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose-driven company, where we are striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.
Apr 14, 2026
Full time
Job Description: This role will be part of the Global Pet Nutrition SRM team, which builds leads the company's end to end SRM transformation, embedding top quartile practices, processes, tools, and capabilities across markets and global brand teams. The role designs and deploys signature global RGM assets and serves as the organization's subject matter expert across all SRM levers-strategic pricing, pack price architecture, mix, promotions, and trade terms. The mandate is to deliver sustainable quality growth, elevate commercial decision making, strengthen margin delivery, and build a top-quartile enterprise wide SRM capability. What are the key responsibilities for the role? Drive & embed top quartile SRM capabilities in MARS PN local operating entities (markets) to deliver quality growth . Establish global SRM standards, frameworks, and guardrails that drive consistency and value creation As part of the Global SRM Team, support local OE SRM teams and cross-functional partners to drive value through core SRM levers, serving as the primary point of contact for market teams. Be a strategic Business Partner to the markets, supporting them with the development of their 3-year pipeline to enable quality growth . Develop and monitor the deployment of digital products (inclusive of TPM), SRM operating model & upskilling program within operating entities. Develop SRM playbooks for eCommerce and embed SRM best practice guidelines and golden rules for success in this critical, fast-growing channel. Act as SRM subject matter expert to provide recommendations with Global eCommerce Account teams - e.g. Amazon Steer SRM internally as a long-term growth discipline and a connected enterprise-wide platform. Shape future priority initiatives to cultivate a culture of growth by identifying opportunities to further enhance Mars PN capabilities . What do we require for the role? E xperience in SRM- proven functional and technical understanding. Experience partnering across the organi s ation to analyze a range of internal & external data sources, drawing out key insights, and forming recommendations . Proven commercial and financial skills with excellent organization agility, understanding the impacts of decisions on the P&L, with the ability to identify opportunities for continuous improvement. Ability to influence a broad range cross-functional stakeholders without formal authority What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose-driven company, where we are striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.
About us At Fenergo, we're not just building software-we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game. We're more than a global leader in AI-powered client lifecycle management-we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries. But we don't stop there. At Fenergo, we believe in a world where financial institutions aren't just compliant-they're confident. Where technology doesn't just meet regulations-it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world. Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We're tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind. Join us, and be part of a team that's building smart solutions, solving real problems, and shaping the future-together. The Role We are seeking a Director of Product Design to lead and evolve Fenergo's design function across our product portfolio. This is a senior role responsible for defining and driving a bold design vision, building a high performing team, and embedding user centric and workflow centric thinking across the organisation. You will play a critical role in reimagining both user experience and underlying workflows, simplifying complex financial processes into intuitive, scalable, and impactful B2B SaaS solutions. This includes working closely with clients and internal stakeholders to uncover pain points, challenge existing paradigms, and design future state experiences. You will partner closely with Product, Engineering, and Customer teams to shape product strategy, influence the roadmap, and deliver differentiated experiences for complex, data rich financial workflows. This is a unique opportunity to work on mission critical software used by leading global financial institutions and to redefine how users interact with compliance and regulatory platforms in a modern SaaS fintech. Key Responsibilities Define and execute a forward looking UX and workflow design vision aligned with Fenergo's product strategy and business goals Reimagine end to end user journeys and operational workflows to simplify complex financial crime, onboarding, and regulatory processes Partner with clients and customer facing teams to co create solutions, deeply understanding user needs, pain points, and real world constraints Lead, mentor, and scale a high performing product design team, fostering a culture of innovation, ownership, and excellence Establish and evolve design processes, standards, and best practices, with a focus on outcome driven and hypothesis led design Champion user centered and workflow centric design, ensuring insights and data directly shape product direction Collaborate closely with Product and Engineering leadership to align vision with feasible, scalable delivery Drive the development and adoption of a robust, scalable design system that supports consistency and speed across the platform Ensure cohesive, intuitive experiences across complex, configurable, enterprise grade SaaS products Act as a strategic partner at the executive level, advocating for design as a driver of business value and competitive advantage Measure and continuously improve design impact through user outcomes, workflow efficiency gains, and product metrics Requirements Proven experience in a senior design leadership role (Director or Head of Design level), with ownership of design vision and strategy Strong background in B2B SaaS product design within complex, workflow heavy or enterprise environments Demonstrated ability to simplify complex systems and reimagine user workflows, not just interfaces Experience working directly with customers or end users to shape product direction and validated design decisions Track record of building and scaling high performing design teams and design functions Deep expertise in UX, product design, service design, and design systems Strong strategic thinking with the ability to translate vision into tangible product outcomes Experience working cross functionally with Product and Engineering in agile environments Excellent communication and stakeholder management skills, with the ability to influence at executive level Nice to Have Experience in financial services, fintech, or regulatory technology (RegTech) Familiarity with compliance driven, operational, or workflow intensive platforms Experience designing for data rich, highly configurable, or rules driven systems Exposure to service design, journey mapping, or operational transformation initiatives Experience incorporating AI/automation into user experiences, particularly in complex decisioning environments Our promise to you We are striving to become global leaders across all of the categories we operate in and as part of that we are a high performing highly collaborative team that works cross functionally to accommodate our client's needs. Collaboration: Working together to achieve our best Outcomes: Drive Success in every engagement Respect: A collective feeling of inclusion and belonging Excellence: Continuously raising the bar What's in it for you Health insurance 25 days annual leave plus, 3 company days Work From Home set up allowance Exposure to our local wide partner community Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more Extensive training programs, through 'Fenergo University' where you will be certified in all of the Fenergo products Opportunity to work on a cutting edge Fintech Product, using the latest tools and technologies harnessing AI Defined training and role tracking to allow you to see and assess your own career development and progress Diversity, Equality, and Inclusivity Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.
Apr 14, 2026
Full time
About us At Fenergo, we're not just building software-we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game. We're more than a global leader in AI-powered client lifecycle management-we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries. But we don't stop there. At Fenergo, we believe in a world where financial institutions aren't just compliant-they're confident. Where technology doesn't just meet regulations-it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world. Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We're tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind. Join us, and be part of a team that's building smart solutions, solving real problems, and shaping the future-together. The Role We are seeking a Director of Product Design to lead and evolve Fenergo's design function across our product portfolio. This is a senior role responsible for defining and driving a bold design vision, building a high performing team, and embedding user centric and workflow centric thinking across the organisation. You will play a critical role in reimagining both user experience and underlying workflows, simplifying complex financial processes into intuitive, scalable, and impactful B2B SaaS solutions. This includes working closely with clients and internal stakeholders to uncover pain points, challenge existing paradigms, and design future state experiences. You will partner closely with Product, Engineering, and Customer teams to shape product strategy, influence the roadmap, and deliver differentiated experiences for complex, data rich financial workflows. This is a unique opportunity to work on mission critical software used by leading global financial institutions and to redefine how users interact with compliance and regulatory platforms in a modern SaaS fintech. Key Responsibilities Define and execute a forward looking UX and workflow design vision aligned with Fenergo's product strategy and business goals Reimagine end to end user journeys and operational workflows to simplify complex financial crime, onboarding, and regulatory processes Partner with clients and customer facing teams to co create solutions, deeply understanding user needs, pain points, and real world constraints Lead, mentor, and scale a high performing product design team, fostering a culture of innovation, ownership, and excellence Establish and evolve design processes, standards, and best practices, with a focus on outcome driven and hypothesis led design Champion user centered and workflow centric design, ensuring insights and data directly shape product direction Collaborate closely with Product and Engineering leadership to align vision with feasible, scalable delivery Drive the development and adoption of a robust, scalable design system that supports consistency and speed across the platform Ensure cohesive, intuitive experiences across complex, configurable, enterprise grade SaaS products Act as a strategic partner at the executive level, advocating for design as a driver of business value and competitive advantage Measure and continuously improve design impact through user outcomes, workflow efficiency gains, and product metrics Requirements Proven experience in a senior design leadership role (Director or Head of Design level), with ownership of design vision and strategy Strong background in B2B SaaS product design within complex, workflow heavy or enterprise environments Demonstrated ability to simplify complex systems and reimagine user workflows, not just interfaces Experience working directly with customers or end users to shape product direction and validated design decisions Track record of building and scaling high performing design teams and design functions Deep expertise in UX, product design, service design, and design systems Strong strategic thinking with the ability to translate vision into tangible product outcomes Experience working cross functionally with Product and Engineering in agile environments Excellent communication and stakeholder management skills, with the ability to influence at executive level Nice to Have Experience in financial services, fintech, or regulatory technology (RegTech) Familiarity with compliance driven, operational, or workflow intensive platforms Experience designing for data rich, highly configurable, or rules driven systems Exposure to service design, journey mapping, or operational transformation initiatives Experience incorporating AI/automation into user experiences, particularly in complex decisioning environments Our promise to you We are striving to become global leaders across all of the categories we operate in and as part of that we are a high performing highly collaborative team that works cross functionally to accommodate our client's needs. Collaboration: Working together to achieve our best Outcomes: Drive Success in every engagement Respect: A collective feeling of inclusion and belonging Excellence: Continuously raising the bar What's in it for you Health insurance 25 days annual leave plus, 3 company days Work From Home set up allowance Exposure to our local wide partner community Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more Extensive training programs, through 'Fenergo University' where you will be certified in all of the Fenergo products Opportunity to work on a cutting edge Fintech Product, using the latest tools and technologies harnessing AI Defined training and role tracking to allow you to see and assess your own career development and progress Diversity, Equality, and Inclusivity Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.
Because we strive to put people first. Culture, our way. Technology at Primark What's a career at Primark all about? The positive impact you're making, the experiences you're having and the people you're with. You're our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way. Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you'll contribute your unique skills to fuel our technological advancements. What You'll Do as a Technology Business Partner - Global Business Services As Primark continues to strengthen and scale its Global Business Services (GBS) operations, the Technology Business Partner GBS will play a pivotal role in bridging Primark's global technology teams with GBS operations; Primark GBS Team and GBS Partner's Mumbai service centre. In your role, you'll collaborate with different people across a range of skillsets. Here's a flavour of your day-to-day: Single Technology Contact for GBS (Primark & Partner) Act as the central point of contact for all technology-related matters impacting GBS, ensuring consistent ways of working, effective collaboration, and smooth delivery of technology services and changes across global and Mumbai-based operations. Relationship & Stakeholder Management Build strong, trust-driven relationships with GBS teams, business leaders, and global technology stakeholders; represent Technology in operational reviews, planning forums, and governance discussions to align GBS needs with Primark's technology strategy and standards. GBS Technology Enablement Lead and support the onboarding and technology enablement of GBS capabilities-including new services, processes, and teams-ensuring access to appropriate Technology systems, tools, support models, and documentation while bridging communication between GBS and central Technology teams. Issue, Risk & Dependency Management Own end-to-end coordination of technology issues impacting GBS by working with Infrastructure, Applications, Security, Support teams, and third parties; track and elevate risks, dependencies, and service-impacting issues to ensure timely resolution aligned with governance and SLAs. Project & Change Delivery Oversight Partner with PMO and delivery teams to manage Technology projects and changes across applications, reporting, automation, data, and infrastructure; ensure GBS requirements are embedded in scope, planning, testing, deployment, and operational readiness for go live transitions. Continuous Improvement, Governance & Strategic Reporting Identify opportunities for process improvement and service maturity; support adherence to Technology controls, security policies, and data protection requirements; contribute to the GBS technology roadmap while providing regular updates to senior stakeholders on performance, risks, and progress. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. What You'll Bring Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: Technology Partnership & Global Experience Proven background in Technology Business Partnering, Technology Relationship Management, or Technology Service Delivery within a global organisation, with experience supporting Shared Services or Global Business Services (GBS) environments. Technology & Service Management Expertise Strong understanding of enterprise and operational technology landscapes-including applications, infrastructure, reporting, and service management-along with exposure to ITIL, Agile, or other structured delivery methodologies. Cross Functional & Supplier Management Demonstrated ability to manage cross-functional teams and third party suppliers, including experience working with or supporting offshore service centres, particularly in India, and familiarity with multi geography operating models. Stakeholder Engagement & Communication Excellent communication, influencing, and stakeholder management skills, with the ability to engage effectively at all organisational levels and work within multicultural, globally distributed teams. Autonomy, Problem Solving & Decision Making Strong analytical, problem-solving, and decision making skills, with the ability to work autonomously, manage competing priorities, and deliver outcomes in a fast paced environment. Enterprise Platform Knowledge Working knowledge of key enterprise platforms such as Oracle Retail, Microsoft technologies, ServiceNow, or similar large-scale business systems. Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours. About Primark At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. Our fashion isn't one size fits all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. REQ ID: JR-6922
Apr 13, 2026
Full time
Because we strive to put people first. Culture, our way. Technology at Primark What's a career at Primark all about? The positive impact you're making, the experiences you're having and the people you're with. You're our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way. Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you'll contribute your unique skills to fuel our technological advancements. What You'll Do as a Technology Business Partner - Global Business Services As Primark continues to strengthen and scale its Global Business Services (GBS) operations, the Technology Business Partner GBS will play a pivotal role in bridging Primark's global technology teams with GBS operations; Primark GBS Team and GBS Partner's Mumbai service centre. In your role, you'll collaborate with different people across a range of skillsets. Here's a flavour of your day-to-day: Single Technology Contact for GBS (Primark & Partner) Act as the central point of contact for all technology-related matters impacting GBS, ensuring consistent ways of working, effective collaboration, and smooth delivery of technology services and changes across global and Mumbai-based operations. Relationship & Stakeholder Management Build strong, trust-driven relationships with GBS teams, business leaders, and global technology stakeholders; represent Technology in operational reviews, planning forums, and governance discussions to align GBS needs with Primark's technology strategy and standards. GBS Technology Enablement Lead and support the onboarding and technology enablement of GBS capabilities-including new services, processes, and teams-ensuring access to appropriate Technology systems, tools, support models, and documentation while bridging communication between GBS and central Technology teams. Issue, Risk & Dependency Management Own end-to-end coordination of technology issues impacting GBS by working with Infrastructure, Applications, Security, Support teams, and third parties; track and elevate risks, dependencies, and service-impacting issues to ensure timely resolution aligned with governance and SLAs. Project & Change Delivery Oversight Partner with PMO and delivery teams to manage Technology projects and changes across applications, reporting, automation, data, and infrastructure; ensure GBS requirements are embedded in scope, planning, testing, deployment, and operational readiness for go live transitions. Continuous Improvement, Governance & Strategic Reporting Identify opportunities for process improvement and service maturity; support adherence to Technology controls, security policies, and data protection requirements; contribute to the GBS technology roadmap while providing regular updates to senior stakeholders on performance, risks, and progress. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. What You'll Bring Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: Technology Partnership & Global Experience Proven background in Technology Business Partnering, Technology Relationship Management, or Technology Service Delivery within a global organisation, with experience supporting Shared Services or Global Business Services (GBS) environments. Technology & Service Management Expertise Strong understanding of enterprise and operational technology landscapes-including applications, infrastructure, reporting, and service management-along with exposure to ITIL, Agile, or other structured delivery methodologies. Cross Functional & Supplier Management Demonstrated ability to manage cross-functional teams and third party suppliers, including experience working with or supporting offshore service centres, particularly in India, and familiarity with multi geography operating models. Stakeholder Engagement & Communication Excellent communication, influencing, and stakeholder management skills, with the ability to engage effectively at all organisational levels and work within multicultural, globally distributed teams. Autonomy, Problem Solving & Decision Making Strong analytical, problem-solving, and decision making skills, with the ability to work autonomously, manage competing priorities, and deliver outcomes in a fast paced environment. Enterprise Platform Knowledge Working knowledge of key enterprise platforms such as Oracle Retail, Microsoft technologies, ServiceNow, or similar large-scale business systems. Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours. About Primark At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. Our fashion isn't one size fits all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. REQ ID: JR-6922
Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care-about each other, about UiPath, and about our larger purpose. Could that be you? Your mission As a Senior Sales Engineer you will play a key role in driving customer engagements and shaping the future of automation testing solutions. Your mission is to help businesses realize the potential of test automation by leading strategic conversations, showcasing the value of our testing solutions, and managing proof-of-concept (POC) initiatives. With deep expertise in the testing domain, you will act as a trusted advisor to customers and ensure that our solutions deliver measurable value to their operations. What you'll do at UiPath Lead strategic customer engagements, deeply understanding their challenges, and designing tailored automation testing solutions. Drive value-based discussions, aligning our solutions with customer objectives and showcasing their impact on business outcomes. Take ownership of end-to-end POC initiatives, including planning, execution, and delivery, ensuring they address customer-specific technical and business needs. Act as a trusted advisor to customers, guiding them on testing strategies, best practices, and architectural decisions. Conduct in-depth technical product demonstrations, emphasizing advanced capabilities, competitive differentiation, and value propositions. Collaborate with internal teams, including sales, product, and engineering, to deliver comprehensive solutions aligned with customer goals. Mentor junior team members and share knowledge to foster technical excellence within the team. Drive adoption of the testing solution across the customer organization, ensuring alignment with their workflows and objectives. What you'll bring to the team 8-10 years of experience in the testing domain, with significant exposure to roles such as Test Architect or Senior Automation Engineer. Deep knowledge of testing methodologies, tools, and frameworks, with expertise in platforms like Selenium, Tricentis, Appium, or similar. Strong technical acumen, including designing and implementing test architectures, frameworks, and automation strategies. Experience in engaging with enterprise clients, managing complex technical discussions, and addressing architectural challenges. Proven ability to lead POC initiatives, ensuring alignment with customer needs and delivering measurable outcomes. Exceptional communication and presentation skills, with the ability to articulate technical solutions to diverse audiences. A proactive, solution-oriented mindset with a track record of driving customer success. Nice to Have: Working knowledge or exposure to UiPath Hands-on experience with CI/CD pipelines and integration of test automation frameworks. Experience in mentoring and coaching teams on testing best practices and tools. Exposure to enterprise environments, managing large-scale testing projects or initiatives. Hands-on experience with additional RPA tools or cognitive automation technologies. Maybe you don't tick all the boxes above-but still think you'd be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes-and passion can't be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.
Apr 13, 2026
Full time
Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care-about each other, about UiPath, and about our larger purpose. Could that be you? Your mission As a Senior Sales Engineer you will play a key role in driving customer engagements and shaping the future of automation testing solutions. Your mission is to help businesses realize the potential of test automation by leading strategic conversations, showcasing the value of our testing solutions, and managing proof-of-concept (POC) initiatives. With deep expertise in the testing domain, you will act as a trusted advisor to customers and ensure that our solutions deliver measurable value to their operations. What you'll do at UiPath Lead strategic customer engagements, deeply understanding their challenges, and designing tailored automation testing solutions. Drive value-based discussions, aligning our solutions with customer objectives and showcasing their impact on business outcomes. Take ownership of end-to-end POC initiatives, including planning, execution, and delivery, ensuring they address customer-specific technical and business needs. Act as a trusted advisor to customers, guiding them on testing strategies, best practices, and architectural decisions. Conduct in-depth technical product demonstrations, emphasizing advanced capabilities, competitive differentiation, and value propositions. Collaborate with internal teams, including sales, product, and engineering, to deliver comprehensive solutions aligned with customer goals. Mentor junior team members and share knowledge to foster technical excellence within the team. Drive adoption of the testing solution across the customer organization, ensuring alignment with their workflows and objectives. What you'll bring to the team 8-10 years of experience in the testing domain, with significant exposure to roles such as Test Architect or Senior Automation Engineer. Deep knowledge of testing methodologies, tools, and frameworks, with expertise in platforms like Selenium, Tricentis, Appium, or similar. Strong technical acumen, including designing and implementing test architectures, frameworks, and automation strategies. Experience in engaging with enterprise clients, managing complex technical discussions, and addressing architectural challenges. Proven ability to lead POC initiatives, ensuring alignment with customer needs and delivering measurable outcomes. Exceptional communication and presentation skills, with the ability to articulate technical solutions to diverse audiences. A proactive, solution-oriented mindset with a track record of driving customer success. Nice to Have: Working knowledge or exposure to UiPath Hands-on experience with CI/CD pipelines and integration of test automation frameworks. Experience in mentoring and coaching teams on testing best practices and tools. Exposure to enterprise environments, managing large-scale testing projects or initiatives. Hands-on experience with additional RPA tools or cognitive automation technologies. Maybe you don't tick all the boxes above-but still think you'd be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes-and passion can't be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.
About Lorikeet Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services. We're doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what's next: providing personalized concierge services to their customers. To deliver this combination of powerful AI systems and well designed tooling we're leveraging Jamie's experience as an early member of Google's generative AI team and Steve's experience building for operational teams at Stripe, as well as the experience of our team who've joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail. We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We've raised over USD 50m from leading VCs and angel investors, including QED, Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO). Our global customers include: The largest telehealth company in Australia, The largest bank for teens in the US, One of the largest NFT marketplaces by trading volume, The leading virtual specialty care platform in the US, One of the largest flexible rent payment platforms in the US, One of the largest Web3 gaming companies and a handful of other enterprise customers with over 1 million support tickets a year. What's unique about this opportunity? Warm, mature, flexible culture. Low ego, high trust team. No tolerance for "talented jerks". We embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We're committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials. High pay, high expectations, high performance. We aim to match unicorn / scale up pay at base salary and offer a potentially life-changing equity stake in the business. Our team gets the same monthly updates we send to our investors because they're investors and owners too. No nonsense recruitment process. The process is: 1) informal chats with Robbie and JJ to hear our pitch and understand your interests and goals, 2) a two day paid work trial where you come in and ship with us. There's no better way for each of us to figure out if we like working together than to work together! We're an AI-native start-up that will give you the skills you need for the next decade. Every employee uses AI in their day to day (our current favourite us Claude Code). You'll learn the skills you need to thrive in the next era of work. About the role and you This is an opportunity to be an early member of Lorikeet's Agent Implementation team, where you'll play a crucial role in building the strategic foundation of our post sales organization. As an early leader, you'll help design and implement the operational frameworks, playbooks, and methodologies that will scale our customer success function while directly influencing how our enterprise subscribers successfully adopt AI across their organizations. You'll serve as both a strategic advisor to enterprise customers and an organizational builder internally-establishing the processes, tools, and team structures that will enable Lorikeet to deliver exceptional AI implementations at scale. This role combines hands on customer engagement with the strategic thinking required to build a world class post sales motion. You don't need to be a technical expert, but you should be comfortable working with technology and AI, learning new tools, and thinking through complex problems while simultaneously designing repeatable systems. This is a unique opportunity to develop expertise in AI and automation while building the organizational capabilities that will define how companies adopt transformative AI solutions. You'll play a pivotal role in establishing Lorikeet's post sales strategy, creating the blueprint for how we help customers unlock possibilities beyond traditional customer support. For the right candidate, this means the opportunity to shape an entire function while growing into a senior leadership position. What you'll do Act as a trusted AI advisor to enterprise customers, translating complex AI capabilities into clear business value and ROI for C suite executives Design and implement scalable post sales processes, from onboarding frameworks to success metrics, that will support our growth from dozens to hundreds of enterprise customers Lead multiple AI agent launches simultaneously - breaking down ambiguous challenges into phased roadmaps with measurable milestones while documenting best practices for future implementations Build and refine our implementation methodology, creating playbooks and frameworks that enable consistent, high quality customer outcomes Influence how our subscribers approach AI transformation by developing change management strategies and adoption frameworks tailored to their organizational needs Present confidently to senior stakeholders, handle objections diplomatically, and build consensus across competing priorities Architect solutions that connect Lorikeet's AI to specific business outcomes by deeply understanding customer operations, then codify these patterns into repeatable strategies Bridge business and technology - rapidly learn AI/ML concepts to credibly advise customers while partnering with engineering Identify expansion opportunities beyond traditional support by spotting where AI can transform operations, then build the processes to systematically capture these opportunities Influence product strategy by surfacing implementation insights and customer needs to our product team, while building feedback loops that ensure continuous improvement Solve complex integration challenges with strategic thinking about the customer's entire business ecosystem Use AI tools like Claude Code to make your work more productive and deliver value to our subscribers The right candidate We're looking for a business savvy problem solver and natural builder to join our London based team. This role is perfect for someone who is: Curious about AI and eager to learn how it can transform customer interactions Excited to develop technical skills related to AI agents and comfortable working with technology (even if you don't have formal technical training) Motivated by building lasting impact through both customer success and organizational development in an early stage, fast moving startup Energized by creating structure from ambiguity and establishing processes that scale Passionate about driving change and helping organizations navigate AI transformation We need someone who enjoys diving into customer challenges while simultaneously thinking about how to build systems that enable others to solve similar challenges. You'll be figuring out how to configure and optimize AI tools, thinking creatively about new ways to help businesses, and designing the organizational capabilities to deliver these solutions at scale. As an early team member of our post sales organization, you'll have significant agency to shape not just individual implementations, but our entire approach to customer success and how our subscribers build their AI strategies. You might be a fit if you: Have 2 7 years of experience in a client facing role such as management consulting, product management, or a related field, with demonstrated experience in process design or organizational building Are a strong project leader - organized, proactive, and comfortable taking ownership of both customer outcomes and internal initiatives Have experience building and managing relationships with customers or external stakeholders, ideally with exposure to executive level engagement Have a track record of creating scalable processes or frameworks in ambiguous environments Have experience with or interest in change management and helping organizations adopt new technologies Are an excellent communicator - able to explain technical concepts in a simple, clear way and document complex processes for others to follow Enjoy problem solving and finding creative solutions to challenges, both tactical and strategic Are excited about AI and already experimenting with it (e.g., using ChatGPT, trying AI tools, or learning how AI can be applied in business) Have a technical curiosity and enjoy learning new tools, even if you don't have a formal technical background Demonstrate strategic thinking and the ability to balance immediate customer needs with long term organizational goals
Apr 13, 2026
Full time
About Lorikeet Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services. We're doing this by building ground up from the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases, not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what's next: providing personalized concierge services to their customers. To deliver this combination of powerful AI systems and well designed tooling we're leveraging Jamie's experience as an early member of Google's generative AI team and Steve's experience building for operational teams at Stripe, as well as the experience of our team who've joined us from places like Stripe, Canva, Atlassian, Dropbox and Dovetail. We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. We've raised over USD 50m from leading VCs and angel investors, including QED, Blackbird, Square Peg, Claire Hughes Johnson (ex Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO). Our global customers include: The largest telehealth company in Australia, The largest bank for teens in the US, One of the largest NFT marketplaces by trading volume, The leading virtual specialty care platform in the US, One of the largest flexible rent payment platforms in the US, One of the largest Web3 gaming companies and a handful of other enterprise customers with over 1 million support tickets a year. What's unique about this opportunity? Warm, mature, flexible culture. Low ego, high trust team. No tolerance for "talented jerks". We embrace a) working efficiently, and b) working flexible hours to fit in life priorities outside of work. We're committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out - we value user obsession and eagerness to learn over traditional credentials. High pay, high expectations, high performance. We aim to match unicorn / scale up pay at base salary and offer a potentially life-changing equity stake in the business. Our team gets the same monthly updates we send to our investors because they're investors and owners too. No nonsense recruitment process. The process is: 1) informal chats with Robbie and JJ to hear our pitch and understand your interests and goals, 2) a two day paid work trial where you come in and ship with us. There's no better way for each of us to figure out if we like working together than to work together! We're an AI-native start-up that will give you the skills you need for the next decade. Every employee uses AI in their day to day (our current favourite us Claude Code). You'll learn the skills you need to thrive in the next era of work. About the role and you This is an opportunity to be an early member of Lorikeet's Agent Implementation team, where you'll play a crucial role in building the strategic foundation of our post sales organization. As an early leader, you'll help design and implement the operational frameworks, playbooks, and methodologies that will scale our customer success function while directly influencing how our enterprise subscribers successfully adopt AI across their organizations. You'll serve as both a strategic advisor to enterprise customers and an organizational builder internally-establishing the processes, tools, and team structures that will enable Lorikeet to deliver exceptional AI implementations at scale. This role combines hands on customer engagement with the strategic thinking required to build a world class post sales motion. You don't need to be a technical expert, but you should be comfortable working with technology and AI, learning new tools, and thinking through complex problems while simultaneously designing repeatable systems. This is a unique opportunity to develop expertise in AI and automation while building the organizational capabilities that will define how companies adopt transformative AI solutions. You'll play a pivotal role in establishing Lorikeet's post sales strategy, creating the blueprint for how we help customers unlock possibilities beyond traditional customer support. For the right candidate, this means the opportunity to shape an entire function while growing into a senior leadership position. What you'll do Act as a trusted AI advisor to enterprise customers, translating complex AI capabilities into clear business value and ROI for C suite executives Design and implement scalable post sales processes, from onboarding frameworks to success metrics, that will support our growth from dozens to hundreds of enterprise customers Lead multiple AI agent launches simultaneously - breaking down ambiguous challenges into phased roadmaps with measurable milestones while documenting best practices for future implementations Build and refine our implementation methodology, creating playbooks and frameworks that enable consistent, high quality customer outcomes Influence how our subscribers approach AI transformation by developing change management strategies and adoption frameworks tailored to their organizational needs Present confidently to senior stakeholders, handle objections diplomatically, and build consensus across competing priorities Architect solutions that connect Lorikeet's AI to specific business outcomes by deeply understanding customer operations, then codify these patterns into repeatable strategies Bridge business and technology - rapidly learn AI/ML concepts to credibly advise customers while partnering with engineering Identify expansion opportunities beyond traditional support by spotting where AI can transform operations, then build the processes to systematically capture these opportunities Influence product strategy by surfacing implementation insights and customer needs to our product team, while building feedback loops that ensure continuous improvement Solve complex integration challenges with strategic thinking about the customer's entire business ecosystem Use AI tools like Claude Code to make your work more productive and deliver value to our subscribers The right candidate We're looking for a business savvy problem solver and natural builder to join our London based team. This role is perfect for someone who is: Curious about AI and eager to learn how it can transform customer interactions Excited to develop technical skills related to AI agents and comfortable working with technology (even if you don't have formal technical training) Motivated by building lasting impact through both customer success and organizational development in an early stage, fast moving startup Energized by creating structure from ambiguity and establishing processes that scale Passionate about driving change and helping organizations navigate AI transformation We need someone who enjoys diving into customer challenges while simultaneously thinking about how to build systems that enable others to solve similar challenges. You'll be figuring out how to configure and optimize AI tools, thinking creatively about new ways to help businesses, and designing the organizational capabilities to deliver these solutions at scale. As an early team member of our post sales organization, you'll have significant agency to shape not just individual implementations, but our entire approach to customer success and how our subscribers build their AI strategies. You might be a fit if you: Have 2 7 years of experience in a client facing role such as management consulting, product management, or a related field, with demonstrated experience in process design or organizational building Are a strong project leader - organized, proactive, and comfortable taking ownership of both customer outcomes and internal initiatives Have experience building and managing relationships with customers or external stakeholders, ideally with exposure to executive level engagement Have a track record of creating scalable processes or frameworks in ambiguous environments Have experience with or interest in change management and helping organizations adopt new technologies Are an excellent communicator - able to explain technical concepts in a simple, clear way and document complex processes for others to follow Enjoy problem solving and finding creative solutions to challenges, both tactical and strategic Are excited about AI and already experimenting with it (e.g., using ChatGPT, trying AI tools, or learning how AI can be applied in business) Have a technical curiosity and enjoy learning new tools, even if you don't have a formal technical background Demonstrate strategic thinking and the ability to balance immediate customer needs with long term organizational goals
Job Title: Change Lead Reporting to: Head of Transformation Programme Delivery Role Context Our client is embarking on the most significant transformation of their in unit technology and processes in decades. Role Overview The Change Lead will be responsible for leading and managing the enterprise wide change initiatives ensuring the effective delivery of large scale transformation initiatives. Reporting directly to the Head of Transformation Programme Delivery, this role will be tasked with being the SME for change and driving Compass Group's change agenda, embedding change methodologies such as Prosci frameworks, and leading strategic change management efforts across multiple Transformation and change programmes. The Change Lead will work as a core part of program delivery establishing a clear vision from as is into to be changes of ways of working, creating change readiness assessments and clear action plans for each stakeholder network. In addition the Change Lead will build a network of Change and Engagement champions to facilitate uptake of business change and transformation initiatives. The role will ensure alignment with our client's cultural values and business goals while ensuring the successful adoption of new processes, systems, and ways of working. Key Responsibilities Change Leadership: Develop and own change methodologies throughout all stages of program delivery, ensuring strategic alignment with transformation objectives. Provide expert change management guidance to key stakeholders, ensuring that all transformation initiatives are delivered with a focus on business outcomes and operational success. Strategic Change Management: Develop and implement enterprise level change management frameworks, methodologies, and best practices to guide transformation efforts. Drive the adoption of new technology platforms and operational processes, ensuring that change is delivered with minimal disruption to business operations. Act as a champion of change within the organisation, promoting understanding, engagement, and commitment across all business units. Stakeholder Engagement: Build strong relationships with senior leaders, project teams, and key stakeholders to ensure effective engagement and communication throughout the transformation process. Act as a trusted advisor to the Senior Leadership Team and wider leadership, ensuring buy in to the change agenda. Drive a culture of collaboration and transparency across the organisation, ensuring that all levels of the business are engaged and aligned with transformation goals. Governance and Oversight: Provide oversight on risk management and ensure that appropriate measures are in place to mitigate potential impacts on business continuity. Deliver regular updates to the Head of Transformation Programme Delivery and collaborate with Program Leads to ensure accurate and high quality change management plans, milestones, key achievements, risks, and opportunities. Team Leadership and Development: Foster a high performance culture within the delivery team, ensuring accountability, innovation, and continuous improvement. Support the professional development of change engagement champions, promoting knowledge sharing networks and engagement groups. Cultural Integration: Ensure that culture and values are integrated into all change initiatives, fostering a positive working environment for in unit teams. Lead initiatives to enhance employee engagement, driving commitment to change at all levels of the organisation. Ensure that the business is prepared for the cultural and operational shifts that accompany large scale transformation, with a focus on long term success. Qualifications and Experience Proven experience in leading and managing large scale enterprise change initiatives, ideally in a global, complex organisation. Strong background in change management methodologies, tools, and frameworks (e.g., PROSCI, ADKAR, Agile Change Management). Experience in driving the adoption of new technologies and operational processes within large organisations. Strong leadership with a demonstrated ability to influence and engage stakeholders at all levels. Exceptional communication skills, with the ability to present complex information clearly and persuasively to diverse audiences.
Apr 13, 2026
Full time
Job Title: Change Lead Reporting to: Head of Transformation Programme Delivery Role Context Our client is embarking on the most significant transformation of their in unit technology and processes in decades. Role Overview The Change Lead will be responsible for leading and managing the enterprise wide change initiatives ensuring the effective delivery of large scale transformation initiatives. Reporting directly to the Head of Transformation Programme Delivery, this role will be tasked with being the SME for change and driving Compass Group's change agenda, embedding change methodologies such as Prosci frameworks, and leading strategic change management efforts across multiple Transformation and change programmes. The Change Lead will work as a core part of program delivery establishing a clear vision from as is into to be changes of ways of working, creating change readiness assessments and clear action plans for each stakeholder network. In addition the Change Lead will build a network of Change and Engagement champions to facilitate uptake of business change and transformation initiatives. The role will ensure alignment with our client's cultural values and business goals while ensuring the successful adoption of new processes, systems, and ways of working. Key Responsibilities Change Leadership: Develop and own change methodologies throughout all stages of program delivery, ensuring strategic alignment with transformation objectives. Provide expert change management guidance to key stakeholders, ensuring that all transformation initiatives are delivered with a focus on business outcomes and operational success. Strategic Change Management: Develop and implement enterprise level change management frameworks, methodologies, and best practices to guide transformation efforts. Drive the adoption of new technology platforms and operational processes, ensuring that change is delivered with minimal disruption to business operations. Act as a champion of change within the organisation, promoting understanding, engagement, and commitment across all business units. Stakeholder Engagement: Build strong relationships with senior leaders, project teams, and key stakeholders to ensure effective engagement and communication throughout the transformation process. Act as a trusted advisor to the Senior Leadership Team and wider leadership, ensuring buy in to the change agenda. Drive a culture of collaboration and transparency across the organisation, ensuring that all levels of the business are engaged and aligned with transformation goals. Governance and Oversight: Provide oversight on risk management and ensure that appropriate measures are in place to mitigate potential impacts on business continuity. Deliver regular updates to the Head of Transformation Programme Delivery and collaborate with Program Leads to ensure accurate and high quality change management plans, milestones, key achievements, risks, and opportunities. Team Leadership and Development: Foster a high performance culture within the delivery team, ensuring accountability, innovation, and continuous improvement. Support the professional development of change engagement champions, promoting knowledge sharing networks and engagement groups. Cultural Integration: Ensure that culture and values are integrated into all change initiatives, fostering a positive working environment for in unit teams. Lead initiatives to enhance employee engagement, driving commitment to change at all levels of the organisation. Ensure that the business is prepared for the cultural and operational shifts that accompany large scale transformation, with a focus on long term success. Qualifications and Experience Proven experience in leading and managing large scale enterprise change initiatives, ideally in a global, complex organisation. Strong background in change management methodologies, tools, and frameworks (e.g., PROSCI, ADKAR, Agile Change Management). Experience in driving the adoption of new technologies and operational processes within large organisations. Strong leadership with a demonstrated ability to influence and engage stakeholders at all levels. Exceptional communication skills, with the ability to present complex information clearly and persuasively to diverse audiences.
The Job: Job Title: Head of Engineering Industry: Enterprise SaaS - High volume transactions Tech stack: GCP, Golang, PHP Working Set-Up: Hybrid working set-up (Central London an average of once per month) Salary - £100,000-£120,000 p/a (dependent on experience) Benefits - Discretional 10% annual bonus, 25 days annual leave +BH's, private healthcare and more Interview process: 3 stages (virtual) The Role: This is a hire of high importance for one of Leo technology's key clients. This company, who are industry leaders in retail and hospitality loyalty software (enterprise SaaS), are looking to appoint a Head of Engineering to lead the engineering team and continue driving the evolution of their cloud-based technology platform while they focus on moving to a more cloud-native SaaS architecture. In this role, you will be responsible for owning the engineering strategy, delivery, and operational performance, ensuring the company effectively deliver a reliable, secure platform for their enterprise customers, all while executing a multi-year technology transformation. This position is instrumental in the company achieving their next phase of growth, and as a result, you will be given the opportunity to shape the future technical foundation of the business while leading teams through change. You'll be tasked with balancing innovation with reliability for global enterprise customers. This role is ideal for an experienced Engineering Manager / Head of Engineering who has experience leading multiple engineer teams, contributing to the overall technical strategy, and leading cloud-native transformation programs. Key Responsibilities (not limited to): Define and execute the engineering strategy supporting the companies transition to a cloud-native, service-oriented architecture Act as a senior technical leader and point of escalation for complex technical decisions Lead, develop, and coach engineering managers / technical leaders Own delivery and engineering health metrics (incl. reliability, quality, and technical debt) Improve Agile delivery practices Work with key stakeholders to manage the transition from monolithic systems to distributed, cloud-native services Manage engineering budgets, day to day cloud spend, and third-party technology partners The Person: Experience working in a Engineering Manager or Head of Engineering role with similar responsibilities Extensive experience and understanding of GCP and it's capabilities Experience working in Go / PHP environments (you do not need to be able to do hands on coding with these technologies) Demonstrated ability to lead complex technical changes or platform modernisation Extensive experience in software engineering, including leadership of multiple teams Experience working with transactional platforms (low latency) Prior experience leading cloud-native transformation programs is desirable Important Notice: Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website
Apr 13, 2026
Full time
The Job: Job Title: Head of Engineering Industry: Enterprise SaaS - High volume transactions Tech stack: GCP, Golang, PHP Working Set-Up: Hybrid working set-up (Central London an average of once per month) Salary - £100,000-£120,000 p/a (dependent on experience) Benefits - Discretional 10% annual bonus, 25 days annual leave +BH's, private healthcare and more Interview process: 3 stages (virtual) The Role: This is a hire of high importance for one of Leo technology's key clients. This company, who are industry leaders in retail and hospitality loyalty software (enterprise SaaS), are looking to appoint a Head of Engineering to lead the engineering team and continue driving the evolution of their cloud-based technology platform while they focus on moving to a more cloud-native SaaS architecture. In this role, you will be responsible for owning the engineering strategy, delivery, and operational performance, ensuring the company effectively deliver a reliable, secure platform for their enterprise customers, all while executing a multi-year technology transformation. This position is instrumental in the company achieving their next phase of growth, and as a result, you will be given the opportunity to shape the future technical foundation of the business while leading teams through change. You'll be tasked with balancing innovation with reliability for global enterprise customers. This role is ideal for an experienced Engineering Manager / Head of Engineering who has experience leading multiple engineer teams, contributing to the overall technical strategy, and leading cloud-native transformation programs. Key Responsibilities (not limited to): Define and execute the engineering strategy supporting the companies transition to a cloud-native, service-oriented architecture Act as a senior technical leader and point of escalation for complex technical decisions Lead, develop, and coach engineering managers / technical leaders Own delivery and engineering health metrics (incl. reliability, quality, and technical debt) Improve Agile delivery practices Work with key stakeholders to manage the transition from monolithic systems to distributed, cloud-native services Manage engineering budgets, day to day cloud spend, and third-party technology partners The Person: Experience working in a Engineering Manager or Head of Engineering role with similar responsibilities Extensive experience and understanding of GCP and it's capabilities Experience working in Go / PHP environments (you do not need to be able to do hands on coding with these technologies) Demonstrated ability to lead complex technical changes or platform modernisation Extensive experience in software engineering, including leadership of multiple teams Experience working with transactional platforms (low latency) Prior experience leading cloud-native transformation programs is desirable Important Notice: Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Smarsh is the world's leading provider of intelligence on sensitive communications for regulated industries. Global banks, insurers, and enterprises rely on Smarsh to detect risk, reduce noise, uncover insights, and apply compliant AI at scale. Our AI/ML platform integrates audio analytics, speech to text, OCR, translation, classification, and language identification to power supervision, surveillance, investigations, and next generation GenAI enabled workflows. The AI Analytics capabilities and AI/ML models serve as core platform services used by every Smarsh product. Ensuring that the MLOps and Agentic infrastructure is robust and scalable while aligned with technology landscape is of strategic importance to the company. Role Overview We are seeking a product leader to own MLOps and Agentic strategy for Smarsh's Analytics Platform. Models are proliferating faster than the infrastructure to govern them, and agentic workflows are moving from proof of concept to production with real money, real customers, and real regulatory scrutiny on the line. This is not a role for someone who thinks about MLOps and agent frameworks separately. We need a product leader who sees them as two sides of the same coin: the platform that governs how models are built, deployed, and monitored, and the orchestration layer that determines how those models act autonomously on behalf of our business and customers. As an Individual Contributor Director, you will operate with the seniority and strategic authority of a Director while remaining deeply embedded in the work of shaping roadmaps, influencing architecture, and driving adoption across engineering, risk, compliance, and business stakeholders. You will report directly to the VP of Product and own one of the most consequential product domains in our AI strategy. How will you contribute? MLOps Platform Strategy Define and socialize the multi year MLOps platform roadmap, spanning model training, evaluation, deployment, monitoring, and retirement across global regions Architect product solutions for multi region model inference with data residency constraints - ensuring our models operate compliantly across jurisdictions without sacrificing performance Drive model observability and drift detection capabilities from concept to adoption, in partnership with Data Science and Engineering Own the vendor and tooling strategy across the MLOps stack evaluating build vs. buy tradeoffs with a clear lens on total cost of ownership and compliance posture Agent Frameworks & Orchestration Publish the Agent Framework Reference Architecture efining how autonomous and semi autonomous agents are designed, tested, and deployed within a regulated FinServ environment Lead product strategy for agentic workflow reliability, including human in the loop design patterns, tool use governance, and failure mode handling Define and document the Bring Your Own Model establishing how the organization governs the introduction of external models and custom prompts while maintaining auditability and control Translate emerging agent framework patterns (e.g., multi agent orchestration, RAG pipelines, memory and context management) into concrete product requirements and phased delivery plans Model Governance & Risk Champion model governance as a product capability not a compliance checkbox by embedding risk controls directly into the platform so teams can move fast within guardrails Drive adoption of the Model Governance Framework with Model Risk Management (MRM) teams, ensuring our AI systems meet regulatory expectations across all deployment regions Define meaningful KPIs and observability standards that allow risk and compliance teams to assess model health without becoming a bottleneck to innovation Develop and maintain a model risk taxonomy that scales across foundation models, fine tuned models, and agentic systems Stakeholder Influence & Alignment Partner with Applied ML, Engineering, Product, Finance, and Procurement to ensure alignment on strategy, performance, and cost. Represent the MLOps and Agent Frameworks product domain to senior leadership, translating complex technical tradeoffs into strategic narratives that drive decision making Establish and govern the product council or working group that coordinates AI platform decisions across business units and geographies Collaborate with product teams to embed analytics consistently into their workflows. What will you bring? About You You combine technical depth with strong commercial judgment, and thrive in a role that demands rigor, clarity, and cross functional influence. You understand the AI/ML ecosystem. You are highly collaborative and able to work across multiple product teams, engineering, Applied ML, and go to market stakeholders. You bring customers' needs and competitive pressure into your product thinking, and you excel in environments where build vs. buy decisions shape long term strategy. Required 8+ years of product management experience, with at least 3 years focused on ML infrastructure, MLOps platforms, or AI/ML product strategy Experience partnering directly with Data Science/Applied ML and Engineering teams. Demonstrated experience shipping ML platform or AI infrastructure products in a regulated industry - financial services, healthcare, or similarly complex environments strongly preferred Hands on experience/ strong familiarity with MLOps tooling (e.g., MLflow, Kubeflow, SageMaker, Vertex AI, Databricks) and the ability to evaluate them critically as a product strategist Working knowledge of LLM orchestration frameworks (e.g., LangChain, LlamaIndex, AutoGen, CrewAI) and the architectural tradeoffs they represent Demonstrated experience managing build vs. buy decisions or large scale vendor evaluations. Excellent communication skills and ability to work across product, engineering, and commercial teams. Willingness to support deal cycles with competitive insights and analytics expertise. Strong Pluses Experience with regulated industries or enterprise SaaS. Engineering or data science background Ability to engage credibly in architecture reviews - you do not need to write the code, but you need to understand the implications of the decisions being made Fluency in data residency concepts, multi region cloud deployment patterns, and the engineering complexity they introduce for global AI products Understanding of model risk management (MRM) frameworks and how they apply to modern ML and LLM systems in financial services Comfort with ambiguity in emerging areas - Bring your own model strategy, agentic reliability, and multi agent orchestration are fields where the playbook is still being written What do we offer? Bonus Private Health Insurance Enhanced Assistance Program Employee Dental Plan Group Life Assurance (GLA) Wellness Reimbursement Pension employer match Internet Allowance Stock options £0 - £0 a year Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self select out of the interview process prematurely, at Smarsh we encourage an inclusive, high performing environment. Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Apr 13, 2026
Full time
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Smarsh is the world's leading provider of intelligence on sensitive communications for regulated industries. Global banks, insurers, and enterprises rely on Smarsh to detect risk, reduce noise, uncover insights, and apply compliant AI at scale. Our AI/ML platform integrates audio analytics, speech to text, OCR, translation, classification, and language identification to power supervision, surveillance, investigations, and next generation GenAI enabled workflows. The AI Analytics capabilities and AI/ML models serve as core platform services used by every Smarsh product. Ensuring that the MLOps and Agentic infrastructure is robust and scalable while aligned with technology landscape is of strategic importance to the company. Role Overview We are seeking a product leader to own MLOps and Agentic strategy for Smarsh's Analytics Platform. Models are proliferating faster than the infrastructure to govern them, and agentic workflows are moving from proof of concept to production with real money, real customers, and real regulatory scrutiny on the line. This is not a role for someone who thinks about MLOps and agent frameworks separately. We need a product leader who sees them as two sides of the same coin: the platform that governs how models are built, deployed, and monitored, and the orchestration layer that determines how those models act autonomously on behalf of our business and customers. As an Individual Contributor Director, you will operate with the seniority and strategic authority of a Director while remaining deeply embedded in the work of shaping roadmaps, influencing architecture, and driving adoption across engineering, risk, compliance, and business stakeholders. You will report directly to the VP of Product and own one of the most consequential product domains in our AI strategy. How will you contribute? MLOps Platform Strategy Define and socialize the multi year MLOps platform roadmap, spanning model training, evaluation, deployment, monitoring, and retirement across global regions Architect product solutions for multi region model inference with data residency constraints - ensuring our models operate compliantly across jurisdictions without sacrificing performance Drive model observability and drift detection capabilities from concept to adoption, in partnership with Data Science and Engineering Own the vendor and tooling strategy across the MLOps stack evaluating build vs. buy tradeoffs with a clear lens on total cost of ownership and compliance posture Agent Frameworks & Orchestration Publish the Agent Framework Reference Architecture efining how autonomous and semi autonomous agents are designed, tested, and deployed within a regulated FinServ environment Lead product strategy for agentic workflow reliability, including human in the loop design patterns, tool use governance, and failure mode handling Define and document the Bring Your Own Model establishing how the organization governs the introduction of external models and custom prompts while maintaining auditability and control Translate emerging agent framework patterns (e.g., multi agent orchestration, RAG pipelines, memory and context management) into concrete product requirements and phased delivery plans Model Governance & Risk Champion model governance as a product capability not a compliance checkbox by embedding risk controls directly into the platform so teams can move fast within guardrails Drive adoption of the Model Governance Framework with Model Risk Management (MRM) teams, ensuring our AI systems meet regulatory expectations across all deployment regions Define meaningful KPIs and observability standards that allow risk and compliance teams to assess model health without becoming a bottleneck to innovation Develop and maintain a model risk taxonomy that scales across foundation models, fine tuned models, and agentic systems Stakeholder Influence & Alignment Partner with Applied ML, Engineering, Product, Finance, and Procurement to ensure alignment on strategy, performance, and cost. Represent the MLOps and Agent Frameworks product domain to senior leadership, translating complex technical tradeoffs into strategic narratives that drive decision making Establish and govern the product council or working group that coordinates AI platform decisions across business units and geographies Collaborate with product teams to embed analytics consistently into their workflows. What will you bring? About You You combine technical depth with strong commercial judgment, and thrive in a role that demands rigor, clarity, and cross functional influence. You understand the AI/ML ecosystem. You are highly collaborative and able to work across multiple product teams, engineering, Applied ML, and go to market stakeholders. You bring customers' needs and competitive pressure into your product thinking, and you excel in environments where build vs. buy decisions shape long term strategy. Required 8+ years of product management experience, with at least 3 years focused on ML infrastructure, MLOps platforms, or AI/ML product strategy Experience partnering directly with Data Science/Applied ML and Engineering teams. Demonstrated experience shipping ML platform or AI infrastructure products in a regulated industry - financial services, healthcare, or similarly complex environments strongly preferred Hands on experience/ strong familiarity with MLOps tooling (e.g., MLflow, Kubeflow, SageMaker, Vertex AI, Databricks) and the ability to evaluate them critically as a product strategist Working knowledge of LLM orchestration frameworks (e.g., LangChain, LlamaIndex, AutoGen, CrewAI) and the architectural tradeoffs they represent Demonstrated experience managing build vs. buy decisions or large scale vendor evaluations. Excellent communication skills and ability to work across product, engineering, and commercial teams. Willingness to support deal cycles with competitive insights and analytics expertise. Strong Pluses Experience with regulated industries or enterprise SaaS. Engineering or data science background Ability to engage credibly in architecture reviews - you do not need to write the code, but you need to understand the implications of the decisions being made Fluency in data residency concepts, multi region cloud deployment patterns, and the engineering complexity they introduce for global AI products Understanding of model risk management (MRM) frameworks and how they apply to modern ML and LLM systems in financial services Comfort with ambiguity in emerging areas - Bring your own model strategy, agentic reliability, and multi agent orchestration are fields where the playbook is still being written What do we offer? Bonus Private Health Insurance Enhanced Assistance Program Employee Dental Plan Group Life Assurance (GLA) Wellness Reimbursement Pension employer match Internet Allowance Stock options £0 - £0 a year Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self select out of the interview process prematurely, at Smarsh we encourage an inclusive, high performing environment. Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
