Closing date: 5pm Weds 22nd April 2026 Salary: £65,000-£75,000 FTE (depending on experience) Hours: 28 hours (4 days) per week (flexible working patterns considered) Location: Hybrid, with regular attendance across Creative Access sites in London (White City/Camden), plus flexibility for UK-wide working Start date: May 2026 First interviews: 28 & 29 April 2026 A rare and pivotal leadership opportunity to shape the financial sustainability and operational strength of a leading social enterprise in the creative industries. About Creative Access Creative Access is the leading organisation working to create equity, diversity and inclusion in the UK creative industries. We are a Community Interest Company (CIC), providing career-long access, opportunities, support and training to make the creative industries better reflect society. Our mission is to break down the barriers faced by those from historically under-represented groups to accessing and building sustainable careers. Working with almost 2,000 employer partners and a community of more than 167,000 individuals across the UK, we deliver impactful programmes, recruitment services and training that drive systemic change across the sector. The role We are seeking an experienced and strategic CFO to join our senior leadership team at a critical stage of organisational growth. This is a high-impact role combining strategic financial leadership with hands on oversight of finance, governance and organisational operations. You will play a key role in shaping Creative Access's long term sustainability, supporting the delivery of large scale programmes and ensuring robust financial management across a complex income model that includes commercial revenue, partnerships and grant funding. You will be a trusted advisor to the CEO and Board, bringing clarity, rigour and forward thinking insight to decision making, while also ensuring strong financial controls and operational effectiveness across the organisation. This role would suit a commercially minded, purpose driven finance leader who is comfortable operating in a fast paced, evolving environment and motivated by driving social impact. Strategic financial leadership Act as a strategic partner to the CEO and senior leadership team, shaping organisational strategy, financial sustainability and growth Lead long term financial planning, scenario modelling and development of sustainable business models Provide clear insight into financial performance, risks and opportunities to support decision making Support the organisation in scaling programmes and services in line with strategic objectives Financial management & control Oversee all financial operations, ensuring robust systems, controls and processes are in place Lead budgeting, forecasting and reforecasting cycles across the organisation Closely monitor and manage cash flow, reserves and financial risk Oversee production of monthly management accounts and reporting to SLT and Board Ensure accuracy and integrity of financial data and continuous improvement of financial systems Grant funding, programme finance & compliance Lead financial oversight of grant funded programmes, including management of restricted and unrestricted funds Develop and manage programme budgets, ensuring alignment with funding agreements and delivery plans Oversee preparation of funder reports, claims and audit documentation Ensure compliance with public funding requirements and grant conditions Support internal teams to embed strong financial management across programme delivery Bid development, procurement & commercial finance Support the development of new income streams through financial modelling and pricing of bids, partnerships and programmes Lead or support financial elements of procurement processes, ensuring compliance with public sector and partner requirements Ensure full cost recovery and sustainable margins across all activity Provide financial input into contract negotiations and partnership agreements Governance, compliance & reporting Ensure compliance with UK financial regulations, CIC governance requirements and statutory obligations Lead audit processes and statutory reporting, liaising with external accountants and auditors Support the Board and relevant committees with clear, timely reporting Maintain strong internal controls, risk management frameworks and financial governance People, operations & organisational effectiveness Provide oversight of finance team members and external providers (e.g. payroll, accountants, insurance brokers) Support organisational operations and infrastructure, ensuring effective systems and processes are in place Work in partnership with external HR advisors and internal leads to support people operations, policy and compliance Contribute to organisational culture, leadership and ways of working as a member of the senior leadership team Knowledge, skills and experience Essential Fully qualified accountant (ACA, ACCA, CIMA or equivalent experience) Significant experience in a senior finance leadership role (FD, Head of Finance or equivalent) Strong experience in financial planning, budgeting, forecasting and cash flow management Experience working with complex income models, including grant funding and/or public sector funding Proven experience supporting bids, tenders and/or procurement processes Strong understanding of financial governance, controls and regulatory requirements Experience working with Boards or senior stakeholders Ability to operate both strategically and hands on in a growing organisation Excellent communication skills, with the ability to translate financial information for non finance audiences Desirable Experience in a not for profit, social enterprise or purpose driven organisation Experience in the creative and cultural industries, education, skills or workforce development sectors Experience of overseeing operational or people functions Familiarity with Salesforce or similar CRM systems Experience with Xero or similar accounting software Benefits 23 days annual leave (pro rata, increasing with service), plus the working days between Christmas and New Year (increasing with service) Flexible and hybrid working Participation in the annual staff profit share scheme Afull day leave for birthday Access to wellbeing support and employee assistance programmes Opportunity to work at the forefront of equity, inclusion and innovation in the creative industries Professional development and training opportunities How to apply We welcome applications from individuals from all backgrounds, particularly those from groups currently under represented in the creative industries. Please apply via the Creative Access website, including: A CV A cover letter (maximum two pages) outlining your suitability for the role and your interest in joining the leadership team at Creative Access For any questions or to organise a short, informal conversation about the role, please contact:
Apr 06, 2026
Full time
Closing date: 5pm Weds 22nd April 2026 Salary: £65,000-£75,000 FTE (depending on experience) Hours: 28 hours (4 days) per week (flexible working patterns considered) Location: Hybrid, with regular attendance across Creative Access sites in London (White City/Camden), plus flexibility for UK-wide working Start date: May 2026 First interviews: 28 & 29 April 2026 A rare and pivotal leadership opportunity to shape the financial sustainability and operational strength of a leading social enterprise in the creative industries. About Creative Access Creative Access is the leading organisation working to create equity, diversity and inclusion in the UK creative industries. We are a Community Interest Company (CIC), providing career-long access, opportunities, support and training to make the creative industries better reflect society. Our mission is to break down the barriers faced by those from historically under-represented groups to accessing and building sustainable careers. Working with almost 2,000 employer partners and a community of more than 167,000 individuals across the UK, we deliver impactful programmes, recruitment services and training that drive systemic change across the sector. The role We are seeking an experienced and strategic CFO to join our senior leadership team at a critical stage of organisational growth. This is a high-impact role combining strategic financial leadership with hands on oversight of finance, governance and organisational operations. You will play a key role in shaping Creative Access's long term sustainability, supporting the delivery of large scale programmes and ensuring robust financial management across a complex income model that includes commercial revenue, partnerships and grant funding. You will be a trusted advisor to the CEO and Board, bringing clarity, rigour and forward thinking insight to decision making, while also ensuring strong financial controls and operational effectiveness across the organisation. This role would suit a commercially minded, purpose driven finance leader who is comfortable operating in a fast paced, evolving environment and motivated by driving social impact. Strategic financial leadership Act as a strategic partner to the CEO and senior leadership team, shaping organisational strategy, financial sustainability and growth Lead long term financial planning, scenario modelling and development of sustainable business models Provide clear insight into financial performance, risks and opportunities to support decision making Support the organisation in scaling programmes and services in line with strategic objectives Financial management & control Oversee all financial operations, ensuring robust systems, controls and processes are in place Lead budgeting, forecasting and reforecasting cycles across the organisation Closely monitor and manage cash flow, reserves and financial risk Oversee production of monthly management accounts and reporting to SLT and Board Ensure accuracy and integrity of financial data and continuous improvement of financial systems Grant funding, programme finance & compliance Lead financial oversight of grant funded programmes, including management of restricted and unrestricted funds Develop and manage programme budgets, ensuring alignment with funding agreements and delivery plans Oversee preparation of funder reports, claims and audit documentation Ensure compliance with public funding requirements and grant conditions Support internal teams to embed strong financial management across programme delivery Bid development, procurement & commercial finance Support the development of new income streams through financial modelling and pricing of bids, partnerships and programmes Lead or support financial elements of procurement processes, ensuring compliance with public sector and partner requirements Ensure full cost recovery and sustainable margins across all activity Provide financial input into contract negotiations and partnership agreements Governance, compliance & reporting Ensure compliance with UK financial regulations, CIC governance requirements and statutory obligations Lead audit processes and statutory reporting, liaising with external accountants and auditors Support the Board and relevant committees with clear, timely reporting Maintain strong internal controls, risk management frameworks and financial governance People, operations & organisational effectiveness Provide oversight of finance team members and external providers (e.g. payroll, accountants, insurance brokers) Support organisational operations and infrastructure, ensuring effective systems and processes are in place Work in partnership with external HR advisors and internal leads to support people operations, policy and compliance Contribute to organisational culture, leadership and ways of working as a member of the senior leadership team Knowledge, skills and experience Essential Fully qualified accountant (ACA, ACCA, CIMA or equivalent experience) Significant experience in a senior finance leadership role (FD, Head of Finance or equivalent) Strong experience in financial planning, budgeting, forecasting and cash flow management Experience working with complex income models, including grant funding and/or public sector funding Proven experience supporting bids, tenders and/or procurement processes Strong understanding of financial governance, controls and regulatory requirements Experience working with Boards or senior stakeholders Ability to operate both strategically and hands on in a growing organisation Excellent communication skills, with the ability to translate financial information for non finance audiences Desirable Experience in a not for profit, social enterprise or purpose driven organisation Experience in the creative and cultural industries, education, skills or workforce development sectors Experience of overseeing operational or people functions Familiarity with Salesforce or similar CRM systems Experience with Xero or similar accounting software Benefits 23 days annual leave (pro rata, increasing with service), plus the working days between Christmas and New Year (increasing with service) Flexible and hybrid working Participation in the annual staff profit share scheme Afull day leave for birthday Access to wellbeing support and employee assistance programmes Opportunity to work at the forefront of equity, inclusion and innovation in the creative industries Professional development and training opportunities How to apply We welcome applications from individuals from all backgrounds, particularly those from groups currently under represented in the creative industries. Please apply via the Creative Access website, including: A CV A cover letter (maximum two pages) outlining your suitability for the role and your interest in joining the leadership team at Creative Access For any questions or to organise a short, informal conversation about the role, please contact:
Head of Banking Software Architecture - Contract Employment Type: Contract - Inside IR35 Duration: 6 Months Location: Central London Day Rate: Highly Competitive - Get in touch to find out more Opportunity Overview A leading financial services organisation is seeking a Head of Banking Software Architecture to act as the internal subject matter expert for its core banking platform. This is a pivotal leadership role, stepping in to bridge a critical knowledge gap and provide strategic and technical direction across a complex banking environment. You will take ownership of core banking architecture, with a strong focus on a leading European core banking platform, ensuring the system is robust, scalable, and aligned with the organisation's broader digital, cloud, and AI transformation strategy. This role sits within a core banking and payments function and works closely with enterprise architecture, key technology partners, and delivery teams across the business. Key Responsibilities: Core Banking Leadership Provide strategic oversight and direction for the core banking platform Act as the internal subject matter expert, aligning business requirements with platform capabilities Review and challenge decisions relating to core banking systems and associated technologies Technical & Architectural Governance Deliver architectural guidance across core banking components and integrations Critically evaluate proposals from third-party partners and system integrators Ensure robust technical and commercial scrutiny of deliverables Configuration & Product Expertise Support configuration and optimisation of the core banking engine Provide expertise across key retail banking products Ensure platform capabilities are fully leveraged to meet business needs Modern Architecture & Transformation Lead cloud-native, digital, and AI-driven integration strategies Champion event-driven architecture and modern integration patterns (AWS-aligned) Support large-scale transformation initiatives, including legacy system migration Delivery & Governance Oversee end-to-end architecture across build, test, and release cyclesCollaborate with architecture, programme, and delivery stakeholders to ensure successful outcomes Essential Skills and Experience: Extensive experience working with core banking platforms (ideally within a major packaged solution environment) Strong background in banking architecture, solution architecture, or core banking engineering (typically 10+ years) Proven ability to influence, challenge, and manage both internal stakeholders and third-party suppliers Deep understanding of retail banking products, processes, and industry standards Demonstrated experience delivering large-scale core banking implementations and integrations Strong knowledge of modern digital banking and FinTech environments Hands-on experience with event-driven architectures and cloud-native integration (AWS preferred) Experience owning delivery across full lifecycle (build, test, release) Background in legacy system transformation or migration programmes Desirable Experience: Experience within highly regulated or public sector environments Exposure to large-scale transformation programmes Relevant certifications in cloud, architecture, or banking platforms What's on Offer: Opportunity to shape the future of a critical core banking platform High-impact role with significant autonomy and influence Exposure to large-scale digital and cloud transformation initiatives Collaborative environment working alongside senior architecture and delivery professionals Application Process: For more information or to apply, please get in touch for a confidential discussion.
Apr 06, 2026
Full time
Head of Banking Software Architecture - Contract Employment Type: Contract - Inside IR35 Duration: 6 Months Location: Central London Day Rate: Highly Competitive - Get in touch to find out more Opportunity Overview A leading financial services organisation is seeking a Head of Banking Software Architecture to act as the internal subject matter expert for its core banking platform. This is a pivotal leadership role, stepping in to bridge a critical knowledge gap and provide strategic and technical direction across a complex banking environment. You will take ownership of core banking architecture, with a strong focus on a leading European core banking platform, ensuring the system is robust, scalable, and aligned with the organisation's broader digital, cloud, and AI transformation strategy. This role sits within a core banking and payments function and works closely with enterprise architecture, key technology partners, and delivery teams across the business. Key Responsibilities: Core Banking Leadership Provide strategic oversight and direction for the core banking platform Act as the internal subject matter expert, aligning business requirements with platform capabilities Review and challenge decisions relating to core banking systems and associated technologies Technical & Architectural Governance Deliver architectural guidance across core banking components and integrations Critically evaluate proposals from third-party partners and system integrators Ensure robust technical and commercial scrutiny of deliverables Configuration & Product Expertise Support configuration and optimisation of the core banking engine Provide expertise across key retail banking products Ensure platform capabilities are fully leveraged to meet business needs Modern Architecture & Transformation Lead cloud-native, digital, and AI-driven integration strategies Champion event-driven architecture and modern integration patterns (AWS-aligned) Support large-scale transformation initiatives, including legacy system migration Delivery & Governance Oversee end-to-end architecture across build, test, and release cyclesCollaborate with architecture, programme, and delivery stakeholders to ensure successful outcomes Essential Skills and Experience: Extensive experience working with core banking platforms (ideally within a major packaged solution environment) Strong background in banking architecture, solution architecture, or core banking engineering (typically 10+ years) Proven ability to influence, challenge, and manage both internal stakeholders and third-party suppliers Deep understanding of retail banking products, processes, and industry standards Demonstrated experience delivering large-scale core banking implementations and integrations Strong knowledge of modern digital banking and FinTech environments Hands-on experience with event-driven architectures and cloud-native integration (AWS preferred) Experience owning delivery across full lifecycle (build, test, release) Background in legacy system transformation or migration programmes Desirable Experience: Experience within highly regulated or public sector environments Exposure to large-scale transformation programmes Relevant certifications in cloud, architecture, or banking platforms What's on Offer: Opportunity to shape the future of a critical core banking platform High-impact role with significant autonomy and influence Exposure to large-scale digital and cloud transformation initiatives Collaborative environment working alongside senior architecture and delivery professionals Application Process: For more information or to apply, please get in touch for a confidential discussion.
We offer a flexible working policy that supports a healthy balance between personal and professional well being. This role requires in office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work life balance. Being a Principal, Customer Success Manager at iManage Means As a Principal Customer Success Manager overseeing a portfolio of global strategic large law firms, you are responsible for partnering with these enterprise customers to ensure they maximize the value from their iManage subscriptions. Your primary focus is on identifying and delivering business outcomes that drive retention, loyalty, and satisfaction across all products and services. You will engage closely with field facing teams - such as Account Executives, Channel, Product, and key executive stakeholders within your client law firms - offering advisory guidance, coordinating activities, and serving as a dedicated advocate to support customer preservation and success. Throughout the entire customer lifecycle, you will build and strengthen relationships with key stakeholders by demonstrating accountability, authenticity, and adaptability. You will collaborate with Product, Support, Engineering, Cloud Services, Training, and Partner Enablement teams to deliver ongoing value and execute programs that drive adoption of desired outcomes, with a strong emphasis on retention. Integral to your responsibilities is monitoring and improving net revenue retention (NRR), ensuring that existing customers continue to expand their use of iManage solutions while minimizing churn. By actively identifying qualified leads and expansion opportunities within your accounts, you help drive sustainable revenue growth and reinforce the strategic value of the customer success function. Your role includes orchestrating initiatives that support large law firms in achieving their strategic objectives and ensuring their continued satisfaction with iManage solutions. iM Responsible For Managing day to day interactions with your assigned portfolio of strategic law firm customers, addressing feedback, outcomes, and product inquiries, while prioritizing customer retention and advocacy. Developing and executing plans that address client needs, proactively resolving blockers, and ensuring seamless delivery of services. Validating customer outcomes through direct conversations, analysis of health metrics, and success feedback sessions tailored to the legal industry. Designing, developing, and optimizing strategies to increase adoption, loyalty, and engagement among large law firms, minimizing churn and driving retention. Establishing regular communication cadences with strategic law firm clients to proactively discuss business needs, add value, and identify risks to subscription renewal. Acting as the trusted central point of contact, bringing in subject matter experts as needed to meet the unique requirements of each law firm. Leading initiatives designed to enhance customer success and satisfaction throughout the firm's journey with iManage. Conducting Executive Business Calls and Business Reviews with strategic law firm clients to monitor progress and support achievement of targeted outcomes. Collaborating with customers and channel partners to implement success programs and provide tailored success plays. Advocating internally between law firm clients and business functions (support, product management, professional services, training) to ensure the right resources are engaged to overcome adoption obstacles. Building and maintaining strong relationships with colleagues in sales, channel, support, product management, and partner enablement to foster collaboration and drive customer activities. Leveraging account intelligence and industry trends to promote best practices throughout the customer lifecycle for large law firms. Staying ahead of competitive developments within the legal industry to provide strategic guidance and maintain customer satisfaction. iM Qualified Because I Have Experience dealing with a portfolio of Enterprise level, High value Strategic Customers A minimum of 10+ Years' experience Management Consulting, Relationship Management, or Customer Success in a SaaS environment Experience managing, working with and presenting to C Suite Stakeholders. Experience managing Fortune 500 accounts & customers A Bachelor's Degree in Business, Business Administration, Information Management, or the equivalent Excellent business communication, organizational and project management skills Ability to create structure in ambiguous situations and design effective processes High level of resourcefulness to be able to independently seek out resolutions Bonus Points If I Have Legal Industry Knowledge A working knowledge of iManage products and solutions Used CSM software, Salesforce and ticketing systems An ability to work well independently and as part of a team A PMP or ITIL certification Experience implementing enterprise cloud and/or security platform solutions Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high impact challenges by leveraging cutting edge technologies and best in class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well being, strengthens professional resilience, and empowers parental success through expert led training and resources. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. We're looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. Learn more at Please see our privacy statement for more information on how we handle your personal data. Please see our recruitment privacy statement for more information on how we handle your personal data.
Apr 06, 2026
Full time
We offer a flexible working policy that supports a healthy balance between personal and professional well being. This role requires in office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work life balance. Being a Principal, Customer Success Manager at iManage Means As a Principal Customer Success Manager overseeing a portfolio of global strategic large law firms, you are responsible for partnering with these enterprise customers to ensure they maximize the value from their iManage subscriptions. Your primary focus is on identifying and delivering business outcomes that drive retention, loyalty, and satisfaction across all products and services. You will engage closely with field facing teams - such as Account Executives, Channel, Product, and key executive stakeholders within your client law firms - offering advisory guidance, coordinating activities, and serving as a dedicated advocate to support customer preservation and success. Throughout the entire customer lifecycle, you will build and strengthen relationships with key stakeholders by demonstrating accountability, authenticity, and adaptability. You will collaborate with Product, Support, Engineering, Cloud Services, Training, and Partner Enablement teams to deliver ongoing value and execute programs that drive adoption of desired outcomes, with a strong emphasis on retention. Integral to your responsibilities is monitoring and improving net revenue retention (NRR), ensuring that existing customers continue to expand their use of iManage solutions while minimizing churn. By actively identifying qualified leads and expansion opportunities within your accounts, you help drive sustainable revenue growth and reinforce the strategic value of the customer success function. Your role includes orchestrating initiatives that support large law firms in achieving their strategic objectives and ensuring their continued satisfaction with iManage solutions. iM Responsible For Managing day to day interactions with your assigned portfolio of strategic law firm customers, addressing feedback, outcomes, and product inquiries, while prioritizing customer retention and advocacy. Developing and executing plans that address client needs, proactively resolving blockers, and ensuring seamless delivery of services. Validating customer outcomes through direct conversations, analysis of health metrics, and success feedback sessions tailored to the legal industry. Designing, developing, and optimizing strategies to increase adoption, loyalty, and engagement among large law firms, minimizing churn and driving retention. Establishing regular communication cadences with strategic law firm clients to proactively discuss business needs, add value, and identify risks to subscription renewal. Acting as the trusted central point of contact, bringing in subject matter experts as needed to meet the unique requirements of each law firm. Leading initiatives designed to enhance customer success and satisfaction throughout the firm's journey with iManage. Conducting Executive Business Calls and Business Reviews with strategic law firm clients to monitor progress and support achievement of targeted outcomes. Collaborating with customers and channel partners to implement success programs and provide tailored success plays. Advocating internally between law firm clients and business functions (support, product management, professional services, training) to ensure the right resources are engaged to overcome adoption obstacles. Building and maintaining strong relationships with colleagues in sales, channel, support, product management, and partner enablement to foster collaboration and drive customer activities. Leveraging account intelligence and industry trends to promote best practices throughout the customer lifecycle for large law firms. Staying ahead of competitive developments within the legal industry to provide strategic guidance and maintain customer satisfaction. iM Qualified Because I Have Experience dealing with a portfolio of Enterprise level, High value Strategic Customers A minimum of 10+ Years' experience Management Consulting, Relationship Management, or Customer Success in a SaaS environment Experience managing, working with and presenting to C Suite Stakeholders. Experience managing Fortune 500 accounts & customers A Bachelor's Degree in Business, Business Administration, Information Management, or the equivalent Excellent business communication, organizational and project management skills Ability to create structure in ambiguous situations and design effective processes High level of resourcefulness to be able to independently seek out resolutions Bonus Points If I Have Legal Industry Knowledge A working knowledge of iManage products and solutions Used CSM software, Salesforce and ticketing systems An ability to work well independently and as part of a team A PMP or ITIL certification Experience implementing enterprise cloud and/or security platform solutions Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high impact challenges by leveraging cutting edge technologies and best in class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well being, strengthens professional resilience, and empowers parental success through expert led training and resources. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. We're looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. Learn more at Please see our privacy statement for more information on how we handle your personal data. Please see our recruitment privacy statement for more information on how we handle your personal data.
Head of Account Management Why Uniqodo? Uniqodo is a fast-growing SaaS Promotion Experience platform helping e-commerce businesses achieve marketing goals across the customer journey. We offer a 4-day workweek (no salary reduction), 25 days' holiday, and a contributory pension. We are a zero-discrimination workplace.Salary: £60k + performance bonus. The Purpose of this Role We need a strategic leader to establish a high-performing account management function. You will manage CSMs and transition the team from reactive support to a proactive, commercially-led partnership model. Your mission is to ensure long-term retention and secure expansion opportunities within our enterprise client base What You Will Do Account Management & Strategic Growth - Drive Retention and Expansion: Take accountability for commercial health by identifying upsell and cross-sell opportunities to drive net-revenue retention.- Lead Complex Commercial Negotiations: Lead high-value renewals and navigate complex enterprise stakeholder environments.- Implement Structured Account Planning: Create strategic plans for top-tier clients to move beyond "fire-fighting" and deliver ongoing value.- Oversee QBR Excellence: Standardize the QBR process to demonstrate ROI and industry benchmarks. Leadership & Team Excellence 1. Manage and Mentor the CSM Team: Coach CSMs to develop a "commercial ear" while maintaining service excellence 2. Ensure Delivery Excellence: Monitor health scores and data to resolve issues before they impact commercial relationships. Operational Efficiency & Automation - Drive Scalable Efficiency: Use tooling and automation to manage a growing book of business without simply adding headcount.- Leverage AI and Modern Tooling: Identify and implement AI-driven tools to assist with client reporting, sentiment analysis, or meeting summaries. You will be expected to lead the charge on how we utilise AI to make the team ten times more effective.- Optimise the Tech Stack: Refine HubSpot and CS tools to ensure seamless data flow and reduce manual admin. Cross-Functional Collaboration - Product & Marketing: Translate client feedback into product insights and partner with Marketing to create enterprise case studies.- Market Intelligence: Monitor the industry and market shifts to protect and grow market share. About You Required Skills and Experience - Senior SaaS Account Management: Extensive experience in a senior account management or customer success leadership role, specifically within a B2B SaaS environment.- Enterprise Expertise: A proven track record of managing and growing large-scale enterprise accounts, ideally within the retail, travel, or marketing technology sectors.- Leadership & Coaching: Experience managing and developing teams, with a specific ability to transition teams toward commercial and growth-oriented goals.- Commercial Gravitas: You are comfortable leading high-stakes commercial conversations, including renewals, contract negotiations, and identifying expansion revenue.- Operational Discipline: You are highly organised and process-driven; you have experience using CRMs (like HubSpot) to manage pipelines and report on performance.- Consultative Discovery: You possess a "discovery-first" mindset, using deep questioning to uncover client needs and business pain points.- Automation & AI Enthusiast: You have a proven track record of (or a deep passion for) using automation and AI tools to create efficiencies. You don't view headcount as the primary solution to capacity problems. Bonus Skills - Scale-up Experience: Experience working in a high-growth environment where you have helped build or refine structure as the company evolves.- Technical Curiosity: A natural inclination to understand "how it works," allowing you to translate technical features into value-driven benefits for non-technical stakeholders.- Functional Design: Experience in designing and splitting out Customer Success and Account Management functions within a growing business.
Apr 06, 2026
Full time
Head of Account Management Why Uniqodo? Uniqodo is a fast-growing SaaS Promotion Experience platform helping e-commerce businesses achieve marketing goals across the customer journey. We offer a 4-day workweek (no salary reduction), 25 days' holiday, and a contributory pension. We are a zero-discrimination workplace.Salary: £60k + performance bonus. The Purpose of this Role We need a strategic leader to establish a high-performing account management function. You will manage CSMs and transition the team from reactive support to a proactive, commercially-led partnership model. Your mission is to ensure long-term retention and secure expansion opportunities within our enterprise client base What You Will Do Account Management & Strategic Growth - Drive Retention and Expansion: Take accountability for commercial health by identifying upsell and cross-sell opportunities to drive net-revenue retention.- Lead Complex Commercial Negotiations: Lead high-value renewals and navigate complex enterprise stakeholder environments.- Implement Structured Account Planning: Create strategic plans for top-tier clients to move beyond "fire-fighting" and deliver ongoing value.- Oversee QBR Excellence: Standardize the QBR process to demonstrate ROI and industry benchmarks. Leadership & Team Excellence 1. Manage and Mentor the CSM Team: Coach CSMs to develop a "commercial ear" while maintaining service excellence 2. Ensure Delivery Excellence: Monitor health scores and data to resolve issues before they impact commercial relationships. Operational Efficiency & Automation - Drive Scalable Efficiency: Use tooling and automation to manage a growing book of business without simply adding headcount.- Leverage AI and Modern Tooling: Identify and implement AI-driven tools to assist with client reporting, sentiment analysis, or meeting summaries. You will be expected to lead the charge on how we utilise AI to make the team ten times more effective.- Optimise the Tech Stack: Refine HubSpot and CS tools to ensure seamless data flow and reduce manual admin. Cross-Functional Collaboration - Product & Marketing: Translate client feedback into product insights and partner with Marketing to create enterprise case studies.- Market Intelligence: Monitor the industry and market shifts to protect and grow market share. About You Required Skills and Experience - Senior SaaS Account Management: Extensive experience in a senior account management or customer success leadership role, specifically within a B2B SaaS environment.- Enterprise Expertise: A proven track record of managing and growing large-scale enterprise accounts, ideally within the retail, travel, or marketing technology sectors.- Leadership & Coaching: Experience managing and developing teams, with a specific ability to transition teams toward commercial and growth-oriented goals.- Commercial Gravitas: You are comfortable leading high-stakes commercial conversations, including renewals, contract negotiations, and identifying expansion revenue.- Operational Discipline: You are highly organised and process-driven; you have experience using CRMs (like HubSpot) to manage pipelines and report on performance.- Consultative Discovery: You possess a "discovery-first" mindset, using deep questioning to uncover client needs and business pain points.- Automation & AI Enthusiast: You have a proven track record of (or a deep passion for) using automation and AI tools to create efficiencies. You don't view headcount as the primary solution to capacity problems. Bonus Skills - Scale-up Experience: Experience working in a high-growth environment where you have helped build or refine structure as the company evolves.- Technical Curiosity: A natural inclination to understand "how it works," allowing you to translate technical features into value-driven benefits for non-technical stakeholders.- Functional Design: Experience in designing and splitting out Customer Success and Account Management functions within a growing business.
Overview As AJ Bell continues to grow and evolve, we are strengthening our Risk function and are looking for an experienced Head of Enterprise Risk Management to lead the Group's risk management capability during an exciting period of development and transformation. The Head of Enterprise Risk Management will own the design, enhancement, and delivery of our risk management framework - ensuring it remains forward looking, proportionate, and fully aligned to our strategic ambitions and regulatory obligations. This is a high impact role at the heart of the organisation that balances strategic insight with practical implementation. You will provide independent challenge and support to the business, helping leaders make well informed, risk aware decisions while strengthening our overall risk culture. You will also act as business owner for our Governance, Risk and Compliance system, driving better data, smarter processes, and clearer risk accountability across the organisation. You will work closely with the Board, Executive Committee, and Risk and Compliance Committee, providing high quality risk insight that supports strong governance and good customer outcomes. What you will do: Enterprise Risk Management and strategy Lead the evolution of the Group's risk management framework, ensuring it meets FCA expectations and grows with the business. Develop and maintain the risk taxonomy, risk policies, and supporting standards to ensure consistency across the Group. Continuously align risk management to strategy, regulatory change, and good practice developments. Risk appetite and decision support Lead periodic reviews of the risk appetite framework to ensure it remains relevant, measurable, and practical. Embed risk appetite metrics into strategic planning and decision making across the organisation. Provide independent second line challenge on strategic initiatives, change programmes, and new product proposals. Support leaders in understanding and managing risks effectively, helping to build a strong risk-aware culture. GRC system leadership Act as business owner for the GRC system, ensuring it is used effectively across all business areas. Drive automation, improved data quality, and more efficient risk management practices. Provide guidance and training to first line risk owners to maximise the system's value. Lead second line oversight of key risk categories including strategic, operational, technology, and conduct risks. Coordinate identification and assessment of emerging risks, including regulatory and market developments. Ensure timely escalation of risk issues and trends to senior management and governance committees. Oversee quarterly and annual risk reporting to the Board and senior committees. Contribute to the Group ICARA process, including scenario analysis and material harm workshops. Implement and oversee risk and control self assessments across the organisation. Build strong, collaborative relationships across the business while maintaining independent challenge. Promote risk awareness through training and leadership engagement. Work closely with Compliance and Internal Audit to support effective combined assurance. About you: We are looking for an experienced ERM leader who brings credibility, pragmatism, and strong stakeholder skills. You will ideally have: Significant experience in enterprise risk management within FCA regulated financial services. Proven experience embedding risk frameworks and risk appetite disciplines into day to day business activity. Experience owning or implementing a GRC system. Confidence engaging with Executives and the Board. Strong analytical and strategic thinking skills. Experience leading and developing a high performing risk team. You will also be: Pragmatic and commercially aware in your approach to risk. Able to explain complex risk concepts in clear, business friendly language. Collaborative, supportive, and constructive in your challenge. Forward looking, with a keen eye on emerging risks and regulatory change. Passionate about continuous improvement in risk processes and systems. About us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' forsix consecutive yearsand in 2025 named a Great Place to Work . At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. Our perks and benefits Competitive salary and discretionary bonus scheme Starting holiday entitlement of28days, increasing up to 31 days with length of service plus a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 8% (9% after 2 years) Buy As You Earn (BAYE) Scheme Annual Free Shares Award Scheme PMI Health Cash Plan Free gym membership Employee Assistance Programme Enhanced maternity, paternity, and shared parental leave Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more And much, much more! At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
Apr 06, 2026
Full time
Overview As AJ Bell continues to grow and evolve, we are strengthening our Risk function and are looking for an experienced Head of Enterprise Risk Management to lead the Group's risk management capability during an exciting period of development and transformation. The Head of Enterprise Risk Management will own the design, enhancement, and delivery of our risk management framework - ensuring it remains forward looking, proportionate, and fully aligned to our strategic ambitions and regulatory obligations. This is a high impact role at the heart of the organisation that balances strategic insight with practical implementation. You will provide independent challenge and support to the business, helping leaders make well informed, risk aware decisions while strengthening our overall risk culture. You will also act as business owner for our Governance, Risk and Compliance system, driving better data, smarter processes, and clearer risk accountability across the organisation. You will work closely with the Board, Executive Committee, and Risk and Compliance Committee, providing high quality risk insight that supports strong governance and good customer outcomes. What you will do: Enterprise Risk Management and strategy Lead the evolution of the Group's risk management framework, ensuring it meets FCA expectations and grows with the business. Develop and maintain the risk taxonomy, risk policies, and supporting standards to ensure consistency across the Group. Continuously align risk management to strategy, regulatory change, and good practice developments. Risk appetite and decision support Lead periodic reviews of the risk appetite framework to ensure it remains relevant, measurable, and practical. Embed risk appetite metrics into strategic planning and decision making across the organisation. Provide independent second line challenge on strategic initiatives, change programmes, and new product proposals. Support leaders in understanding and managing risks effectively, helping to build a strong risk-aware culture. GRC system leadership Act as business owner for the GRC system, ensuring it is used effectively across all business areas. Drive automation, improved data quality, and more efficient risk management practices. Provide guidance and training to first line risk owners to maximise the system's value. Lead second line oversight of key risk categories including strategic, operational, technology, and conduct risks. Coordinate identification and assessment of emerging risks, including regulatory and market developments. Ensure timely escalation of risk issues and trends to senior management and governance committees. Oversee quarterly and annual risk reporting to the Board and senior committees. Contribute to the Group ICARA process, including scenario analysis and material harm workshops. Implement and oversee risk and control self assessments across the organisation. Build strong, collaborative relationships across the business while maintaining independent challenge. Promote risk awareness through training and leadership engagement. Work closely with Compliance and Internal Audit to support effective combined assurance. About you: We are looking for an experienced ERM leader who brings credibility, pragmatism, and strong stakeholder skills. You will ideally have: Significant experience in enterprise risk management within FCA regulated financial services. Proven experience embedding risk frameworks and risk appetite disciplines into day to day business activity. Experience owning or implementing a GRC system. Confidence engaging with Executives and the Board. Strong analytical and strategic thinking skills. Experience leading and developing a high performing risk team. You will also be: Pragmatic and commercially aware in your approach to risk. Able to explain complex risk concepts in clear, business friendly language. Collaborative, supportive, and constructive in your challenge. Forward looking, with a keen eye on emerging risks and regulatory change. Passionate about continuous improvement in risk processes and systems. About us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' forsix consecutive yearsand in 2025 named a Great Place to Work . At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. Our perks and benefits Competitive salary and discretionary bonus scheme Starting holiday entitlement of28days, increasing up to 31 days with length of service plus a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 8% (9% after 2 years) Buy As You Earn (BAYE) Scheme Annual Free Shares Award Scheme PMI Health Cash Plan Free gym membership Employee Assistance Programme Enhanced maternity, paternity, and shared parental leave Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more And much, much more! At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director, Head of Talent Acquisition (Europe) The Head of Talent Acquisition, Europe is a leadership role responsible for leading and executing the end-to-end talent acquisition strategy across the business, with a primary focus on the UK Card, Velocity Black, and Global Payments Network (formally Discover) business units. The core mandate is to ensure the international business secures top-tier, future-ready talent to achieve its ambitious growth targets and maintain market share leadership, while optimising recruitment efficiency and rigorously upholding all regulatory standards related to hiring practices. This role will be the operational and strategic owner of the talent acquisition function in the region. What you'll do 1. Strategic Talent Acquisition Partnership Business Translation: Partner closely with the UK Leadership, US Talent Acquisition and HR Business Partners of UK Card, Velocity Black, and Discover to forecast talent needs, understand market dynamics, and proactively design and implement tailored recruitment programs that directly support and accelerate business outcomes. Workforce Planning & Pipeline: Lead the functional execution of strategic workforce planning for talent acquisition. Anticipate and address future skills gaps, particularly in critical UK segment roles (e.g., analytics, fraud, software engineering) by developing deep, sustained talent pipelines. Recruitment Efficiency & Investment: Own and optimise all key talent acquisition metrics (cost-per-hire, time-to-fill, quality-of-hire, candidate experience). Manage the TA function's investment and budget based on projected business impact and ROI. 2. Talent Acquisition Excellence End-to-End Ownership: Own and drive the complete talent acquisition lifecycle for the UK business segments. Drive a unified strategy that seamlessly links sourcing, screening, hiring, and onboarding processes. Operational Excellence: Oversee the Talent Acquisition team to ensure a hiring pipeline focused on securing top-tier talent. Implement best-in-class recruitment technologies and processes to maximize recruiter productivity and effectiveness. Brand & Sourcing Strategy: Iterate on and execute a compelling employer branding strategy for the region. Lead advanced sourcing strategies to attract passive and diverse candidates for high-demand roles. Talent Integration: Partner with HR Business Partners and Leadership Development teams to ensure newly hired talent is effectively integrated and set up for success and long-term retention. 3. Operational Integrity and Governance Compliance and Risk: Serve as the functional expert for all UK statutory, regulatory, and legislative requirements related to hiring and selection practices. Own and mitigate compliance risks within the talent acquisition process. HR Shared Services Alignment: Collaborate closely with UK HR Shared Services to ensure seamless and efficient delivery of TA operational tasks, including data integrity, reporting, and offer management. Policy & Standards: Establish and maintain robust TA policies and controls that meet the highest standards of corporate governance and ensure a fair, consistent, and equitable hiring process. What we're looking for Senior Talent Acquisition Leadership: Progressive talent acquisition experience operating as a functional Head or Director of Talent Acquisition in a complex, international, and regulated industry (e.g., Financial Services). Functional Mastery & Commercial Acumen: Deep, proven expertise in all facets of the Talent Acquisition function (sourcing, operations, employer branding, analytics). Demonstrated ability to articulate recruitment strategy in financial and business terms (e.g., quantifying the impact of TA on business goals). Enterprise Navigation: Strong ability to navigate and influence enterprise HR functions and global decision-making processes, ensuring the TA strategy is aligned with the parent organisation. International Regulatory Expertise: Proven expertise in navigating multi-jurisdictional employment law and compliance specifically as it relates to recruitment, selection, and hiring within the UK and Europe. Data-Driven Influence: Strong capability in using workforce and TA analytics to diagnose pipeline issues, predict future needs, and drive functional and executive decision-making. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham or London office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director, Head of Talent Acquisition (Europe) The Head of Talent Acquisition, Europe is a leadership role responsible for leading and executing the end-to-end talent acquisition strategy across the business, with a primary focus on the UK Card, Velocity Black, and Global Payments Network (formally Discover) business units. The core mandate is to ensure the international business secures top-tier, future-ready talent to achieve its ambitious growth targets and maintain market share leadership, while optimising recruitment efficiency and rigorously upholding all regulatory standards related to hiring practices. This role will be the operational and strategic owner of the talent acquisition function in the region. What you'll do 1. Strategic Talent Acquisition Partnership Business Translation: Partner closely with the UK Leadership, US Talent Acquisition and HR Business Partners of UK Card, Velocity Black, and Discover to forecast talent needs, understand market dynamics, and proactively design and implement tailored recruitment programs that directly support and accelerate business outcomes. Workforce Planning & Pipeline: Lead the functional execution of strategic workforce planning for talent acquisition. Anticipate and address future skills gaps, particularly in critical UK segment roles (e.g., analytics, fraud, software engineering) by developing deep, sustained talent pipelines. Recruitment Efficiency & Investment: Own and optimise all key talent acquisition metrics (cost-per-hire, time-to-fill, quality-of-hire, candidate experience). Manage the TA function's investment and budget based on projected business impact and ROI. 2. Talent Acquisition Excellence End-to-End Ownership: Own and drive the complete talent acquisition lifecycle for the UK business segments. Drive a unified strategy that seamlessly links sourcing, screening, hiring, and onboarding processes. Operational Excellence: Oversee the Talent Acquisition team to ensure a hiring pipeline focused on securing top-tier talent. Implement best-in-class recruitment technologies and processes to maximize recruiter productivity and effectiveness. Brand & Sourcing Strategy: Iterate on and execute a compelling employer branding strategy for the region. Lead advanced sourcing strategies to attract passive and diverse candidates for high-demand roles. Talent Integration: Partner with HR Business Partners and Leadership Development teams to ensure newly hired talent is effectively integrated and set up for success and long-term retention. 3. Operational Integrity and Governance Compliance and Risk: Serve as the functional expert for all UK statutory, regulatory, and legislative requirements related to hiring and selection practices. Own and mitigate compliance risks within the talent acquisition process. HR Shared Services Alignment: Collaborate closely with UK HR Shared Services to ensure seamless and efficient delivery of TA operational tasks, including data integrity, reporting, and offer management. Policy & Standards: Establish and maintain robust TA policies and controls that meet the highest standards of corporate governance and ensure a fair, consistent, and equitable hiring process. What we're looking for Senior Talent Acquisition Leadership: Progressive talent acquisition experience operating as a functional Head or Director of Talent Acquisition in a complex, international, and regulated industry (e.g., Financial Services). Functional Mastery & Commercial Acumen: Deep, proven expertise in all facets of the Talent Acquisition function (sourcing, operations, employer branding, analytics). Demonstrated ability to articulate recruitment strategy in financial and business terms (e.g., quantifying the impact of TA on business goals). Enterprise Navigation: Strong ability to navigate and influence enterprise HR functions and global decision-making processes, ensuring the TA strategy is aligned with the parent organisation. International Regulatory Expertise: Proven expertise in navigating multi-jurisdictional employment law and compliance specifically as it relates to recruitment, selection, and hiring within the UK and Europe. Data-Driven Influence: Strong capability in using workforce and TA analytics to diagnose pipeline issues, predict future needs, and drive functional and executive decision-making. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham or London office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Operations Senior Engineer - Systems, EMEA London, England, United Kingdom About Yondr Yondr is a disruptor. We challenge convention and simplify complexity. A global developer, owner operator and service provider of data centers, we deliver complex data center capacity needs for the world's largest tech companies. Our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without constraints. But we can't do this without you. Job purpose Yondr is revolutionising the real estate and technology industries. We provide wholly outsourced, end-to-end solutions to meet the capacity and property needs of growing businesses. In the process, we improve business performance, create enriching user experiences, and meet tomorrow's needs today. But we can't do it without you. We believe in a tomorrow without constraints and making the impossible possible for our clients. Thinking out of the box and not settling for less, is crucial. All interested parties, regardless of nationality, race, ethnicity, religion, age, sexual orientation, or gender, are welcome to apply and will be considered equally. Diversity is one of Yondr's core values, and we want to enhance the diversity of our workforce to reflect the world we live in. About the Role As the Operations Senior Engineer - Systems, you are responsible for the monitoring and control systems for the critical mechanical and electrical assets within our regional data centers-including the building management system (BMS) and the electrical power monitoring system (EPMS). The Operations Senior Engineer - Systems is responsible for the optimal monitoring and control availability of the mechanical and electrical assets throughout their lifecycle, taking into consideration health, safety, environment, costs, investments, and customer requirements. Main Responsibilities This position will have overall responsibility for all mechanical controls and electrical systems monitoring aspects of our regional data centers. Responsibilities shall include, but not be limited to, planned and corrective maintenance, technical documentation, review of proposed operational procedures, initial analysis of in-service failures, associated project work, and overall systems health. The Operations Senior Engineer - Systems will have experience and formal training in industry-standard systems (e.g., Delta Controls, Trend, Johnson Controls, Siemens WinPM, Schneider EcoStruxure/ION Enterprise) as well as working knowledge of HVAC plants and electrical distribution systems and components. The role is also responsible for leading small to medium-scale projects and the rollout of engineering initiatives. Interacts with internal and external teams, including design and construction management of new facilities and Yondr facility management and operations. Ensure optimal availability of critical mechanical and electrical control and monitoring Work with site operational and technical teams, original equipment manufacturers (OEMs), and Facility Management partners to ensure optimal availability of critical mechanical and electrical control and monitoring systems. Ensure management and adherence to all customer service level agreements (SLAs). Understand the client SLAs and create all required reports detailing systems performance, activities and issues that have taken place that require reporting and Create and run trending and diagnostics on the BMS and EPMS systems and notify operations personnel of any abnormalities. Work closely with the OEMs to achieve stable and reliable monitoring and control Schedule and supervise required maintenance for BMS and Develop new interfaces (graphics) on request of the Data Center Operations and facility management (FM) teams. Train and assist internal customers and stakeholders with the creation, design, configuration, validation, installation, commissioning, and operation of BMS and EPMS systems. Data bus knowledge (e.g., Modbus, Bacnet) are an A strong understanding and experience of the electrical and mechanical systems used in a data center environment, including Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS Systems, Battery Banks, ATS / STS Units, Chillers, Air Handling Units, CRAH / CRAC Units, Fire Alarm Systems and Fire Suppression Experience with Siemens, Rockwell, ABB and Schneider PLCs, Wonderware SCADA, Schneider Ecostruxure, Trend IQVision is preferred. Ability to understand and analyze relevant technical documents such as electrical diagrams, liquid, piping diagrams, schemes psychometric diagrams, etc. Continued Health and Safety awareness in operational Assistance in the review and approval of RAMS (risk assessment and method statement) from contractors performing work in our facilities. Contribute to the preparation of root cause analysis to drive long-term system This may involve managing third-party experts. Development and implementation of asset life cycle plans, including repair / replace strategies and the initiation of replacement / capital projects. Providing inputs to our design team regarding operational and maintainability aspects of existing and new designs. Represent Yondr Operations during the technical handover process to ensure system testing and commissioning are satisfactorily completed for all projects, including new data centers. Qualifications and experience Bachelor's degree in an applicable engineering field preferred, experience would be considered in lieu of a Bachelor's. 8 -10 years of relevant experience (with 5+ years of experience working in data centers and/or critical environments preferred). Demonstrated skills and experience in the design, maintenance, and operation of mechanical and electrical monitoring and control systems in critical environments, preferably data centers. Experienced in the delivery of highly complex technical Evidence of strong interpersonal skills is Results oriented, highly accountable, and strong organizational Attention to detail and the ability to understand the big Ability to perform through change and transformation while adapting to shifting Skills and Experience Show good team leadership skills and can lead by example. Excellent people management skills, with the confidence to lead and motivate the team and those around you. Excellent interpersonal and communication skills. Broad experience in managing critical environments, data centres or smart buildings. Good problem-solving and analytical skills. Ability to multitask and thrive in a fast-paced regional and global business Good, clear and precise delegation skills Sensitive to political situations - good relationship builder Person specification Passionate about what you do and committed to excellence - leads and holds people to account Detail oriented and diligent. Entrepreneurial by nature with a strong sense of ownership. Decision maker. Results orientated and prepared to take ownership of outcomes Support the success of other people and their businesses above your own success Excellent external radar so that they pick up on trends Proactive, diligent, able and willing to think ahead Ability to understand the wider picture whilst devoting attention to detail At Yondr, we want to enhance the diversity, equity, inclusion and belonging of our workforce to reflect the world we live in. Our roles are potential opportunities for everyone; all interested parties, regardless of nationality, race, ethnicity, religion, age, sexual orientation, or gender, are welcome to apply. We ensure all candidates have equitable access and consideration throughout the hiring process. Yondr is committed to fostering a welcoming, safe and inclusive work environment. We provide support through our benefits, which are inclusive of all backgrounds.
Apr 06, 2026
Full time
Operations Senior Engineer - Systems, EMEA London, England, United Kingdom About Yondr Yondr is a disruptor. We challenge convention and simplify complexity. A global developer, owner operator and service provider of data centers, we deliver complex data center capacity needs for the world's largest tech companies. Our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without constraints. But we can't do this without you. Job purpose Yondr is revolutionising the real estate and technology industries. We provide wholly outsourced, end-to-end solutions to meet the capacity and property needs of growing businesses. In the process, we improve business performance, create enriching user experiences, and meet tomorrow's needs today. But we can't do it without you. We believe in a tomorrow without constraints and making the impossible possible for our clients. Thinking out of the box and not settling for less, is crucial. All interested parties, regardless of nationality, race, ethnicity, religion, age, sexual orientation, or gender, are welcome to apply and will be considered equally. Diversity is one of Yondr's core values, and we want to enhance the diversity of our workforce to reflect the world we live in. About the Role As the Operations Senior Engineer - Systems, you are responsible for the monitoring and control systems for the critical mechanical and electrical assets within our regional data centers-including the building management system (BMS) and the electrical power monitoring system (EPMS). The Operations Senior Engineer - Systems is responsible for the optimal monitoring and control availability of the mechanical and electrical assets throughout their lifecycle, taking into consideration health, safety, environment, costs, investments, and customer requirements. Main Responsibilities This position will have overall responsibility for all mechanical controls and electrical systems monitoring aspects of our regional data centers. Responsibilities shall include, but not be limited to, planned and corrective maintenance, technical documentation, review of proposed operational procedures, initial analysis of in-service failures, associated project work, and overall systems health. The Operations Senior Engineer - Systems will have experience and formal training in industry-standard systems (e.g., Delta Controls, Trend, Johnson Controls, Siemens WinPM, Schneider EcoStruxure/ION Enterprise) as well as working knowledge of HVAC plants and electrical distribution systems and components. The role is also responsible for leading small to medium-scale projects and the rollout of engineering initiatives. Interacts with internal and external teams, including design and construction management of new facilities and Yondr facility management and operations. Ensure optimal availability of critical mechanical and electrical control and monitoring Work with site operational and technical teams, original equipment manufacturers (OEMs), and Facility Management partners to ensure optimal availability of critical mechanical and electrical control and monitoring systems. Ensure management and adherence to all customer service level agreements (SLAs). Understand the client SLAs and create all required reports detailing systems performance, activities and issues that have taken place that require reporting and Create and run trending and diagnostics on the BMS and EPMS systems and notify operations personnel of any abnormalities. Work closely with the OEMs to achieve stable and reliable monitoring and control Schedule and supervise required maintenance for BMS and Develop new interfaces (graphics) on request of the Data Center Operations and facility management (FM) teams. Train and assist internal customers and stakeholders with the creation, design, configuration, validation, installation, commissioning, and operation of BMS and EPMS systems. Data bus knowledge (e.g., Modbus, Bacnet) are an A strong understanding and experience of the electrical and mechanical systems used in a data center environment, including Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS Systems, Battery Banks, ATS / STS Units, Chillers, Air Handling Units, CRAH / CRAC Units, Fire Alarm Systems and Fire Suppression Experience with Siemens, Rockwell, ABB and Schneider PLCs, Wonderware SCADA, Schneider Ecostruxure, Trend IQVision is preferred. Ability to understand and analyze relevant technical documents such as electrical diagrams, liquid, piping diagrams, schemes psychometric diagrams, etc. Continued Health and Safety awareness in operational Assistance in the review and approval of RAMS (risk assessment and method statement) from contractors performing work in our facilities. Contribute to the preparation of root cause analysis to drive long-term system This may involve managing third-party experts. Development and implementation of asset life cycle plans, including repair / replace strategies and the initiation of replacement / capital projects. Providing inputs to our design team regarding operational and maintainability aspects of existing and new designs. Represent Yondr Operations during the technical handover process to ensure system testing and commissioning are satisfactorily completed for all projects, including new data centers. Qualifications and experience Bachelor's degree in an applicable engineering field preferred, experience would be considered in lieu of a Bachelor's. 8 -10 years of relevant experience (with 5+ years of experience working in data centers and/or critical environments preferred). Demonstrated skills and experience in the design, maintenance, and operation of mechanical and electrical monitoring and control systems in critical environments, preferably data centers. Experienced in the delivery of highly complex technical Evidence of strong interpersonal skills is Results oriented, highly accountable, and strong organizational Attention to detail and the ability to understand the big Ability to perform through change and transformation while adapting to shifting Skills and Experience Show good team leadership skills and can lead by example. Excellent people management skills, with the confidence to lead and motivate the team and those around you. Excellent interpersonal and communication skills. Broad experience in managing critical environments, data centres or smart buildings. Good problem-solving and analytical skills. Ability to multitask and thrive in a fast-paced regional and global business Good, clear and precise delegation skills Sensitive to political situations - good relationship builder Person specification Passionate about what you do and committed to excellence - leads and holds people to account Detail oriented and diligent. Entrepreneurial by nature with a strong sense of ownership. Decision maker. Results orientated and prepared to take ownership of outcomes Support the success of other people and their businesses above your own success Excellent external radar so that they pick up on trends Proactive, diligent, able and willing to think ahead Ability to understand the wider picture whilst devoting attention to detail At Yondr, we want to enhance the diversity, equity, inclusion and belonging of our workforce to reflect the world we live in. Our roles are potential opportunities for everyone; all interested parties, regardless of nationality, race, ethnicity, religion, age, sexual orientation, or gender, are welcome to apply. We ensure all candidates have equitable access and consideration throughout the hiring process. Yondr is committed to fostering a welcoming, safe and inclusive work environment. We provide support through our benefits, which are inclusive of all backgrounds.
A LITTLE INFORMATION ABOUT US! FoodsConnected is an award winning cloud based software platform that helps retailers and food companies across the world manage their supply chain, quality control and trading and planning management. Our software solutions are currently utilised by 10 of the largest food retailers in the world. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real-time visibility and reporting on what is happening in their business. At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy coming into the office every day working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a Teams call discussing our project statuses or enjoying a game of ping-pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers. We're always keen to welcome talented individuals to join our expanding team. So if you're driven, with a passion for developing simple software solutions, creating great user experiences, designing scalable solutions for real business challenges and ensuring customer happiness then we're looking for you! IS THIS SOMETHING THAT INTERESTS YOU? Foods Connected has built a mature, functionality-rich platform over the last 10 years, used by some of the largest food retail and food manufacturing companies in the world. We are a PE-backed company operating across the UK, Australia, and North America, and engineering sits at the centre of our growth strategy. Our engineering organisation is evolving. We are moving toward smaller, more autonomous engineering teams with greater ownership of outcomes, supported by AI-augmented development practices and modern tooling. This transition is underway but not complete, and the Director of Engineering will play a central role in making it real. The Director of Engineering is a senior leadership role that sits between the CTO and the engineering teams. The CTO remains accountable for overall technology vision and alignment with product and commercial strategy. The Director of Engineering is accountable for translating that vision into consistent execution, scalable systems, and high-performing teams. You will partner closely with the CTO on technical strategy and organisational direction, and work downward through senior Technical Leads and the Engineering Manager to ensure teams are delivering with quality, pace, and genuine ownership. You will have organisational oversight of an engineering department of 50+ people spanning Graduate to Principal level. This role owns the operational rhythm of engineering, technical standards and consistency, and the day-to-day engineering leadership that enables the CTO to focus on innovation, product direction, and commercial strategy. You will have decision-making authority over engineering practices, team structure, and technical standards, and will be expected to make calls and own the outcomes. As a member of the Engineering Division Leadership Team, you will collaborate with the Director of Data and the Director of Infrastructure and Security to ensure cohesive execution across the technology organisation. This is a PE-backed environment where engineering decisions carry commercial weight. The platform carries technical debt alongside production systems that enterprise customers depend on daily. There is an ongoing modernisation effort, legacy components that require pragmatic decisions, and teams adapting to a new operating model with greater autonomy and AI-augmented practices. You will need to balance architecture evolution with feature delivery, bring people through change, and represent engineering reality clearly when timelines, cost, and risk come under pressure. RESPONSIBILITIES: Strategic Leadership and Engineering Evolution (35%) Partner with the CTO to define and execute long-term engineering strategy aligned with company objectives and the product roadmap. Act as a core member of the Engineering Division Leadership Team alongside the Director of Data and Director of Infrastructure and Security. Drive the evolution of engineering practices, including the effective adoption of AI-augmented development to improve quality, throughput, and developer experience. Shape how engineering teams are structured and operate, moving toward greater autonomy and ownership while maintaining alignment and shared standards. Build strong working relationships with Product, Customer Success, and other cross-functional leaders. Own engineering talent strategy including recruitment, retention, succession planning, and career development. Represent engineering in executive forums and board-level discussions, providing clear and honest visibility into progress, risks, and trade-offs. Communicate engineering strategy, priorities, and constraints clearly across senior leadership and delivery teams. Technical Direction and Architecture (30%) Own the execution of the technical direction for the platform, ensuring architectural decisions support scalability, reliability, and long-term maintainability. Work with the CTO to ensure technical direction remains aligned with product and commercial strategy. Drive pragmatic decisions on modernisation, refactoring, and legacy investment, balancing risk, cost, and customer impact. Own and enforce technical standards across teams, ensuring consistency without unnecessary centralisation. Work closely with senior Technical Leads to ensure high-quality, consistent architectural and design decisions. Lead or sponsor critical technical design reviews and guide teams through complex engineering challenges. Define expectations for AI-augmented development, including tooling standards, acceptable use, and how quality and productivity gains are measured. Stay current with relevant emerging technologies and evaluate their practical application to Foods Connected's platforms. Be technically credible by engaging meaningfully in architectural discussions and challenging proposals where needed, without being a day-to-day code contributor. Enabling Delivery and Operational Excellence (35%) Work through the Engineering Manager and senior Technical Leads to ensure teams have the clarity, support, and tooling required to deliver effectively. Own the operational rhythm of engineering, including planning cadence, delivery coordination, and cross-team alignment. Set clear expectations for delivery quality and pace while supporting teams as they build greater autonomy. Drive process improvements that reduce friction and overhead rather than adding bureaucracy. Balance concurrent priorities across feature delivery, platform evolution, and technical debt reduction. Act as the senior escalation point for delivery, quality, and technical risk issues Coordinate closely with the Director of Data and Director of Infrastructure and Security to ensure integrated execution across the Engineering Division. Manage stakeholder and customer expectations regarding technical capabilities, timelines, and trade-offs. EXPERIENCE AND QUALIFICATIONS: To perform this job successfully, the Director of Engineering should have experience with: MINIMUM QUALIFICATIONS Significant experience in a senior engineering leadership role with responsibility for large, complex teams Proven track record evolving mature platforms in production environments with real users and real technical debt Demonstrated ability to lead through technical influence rather than positional authority Experience operating in a PE-backed, investor-backed, or high-growth environment Experience working alongside a technically involved CTO is beneficial TECHNICAL SKILLS Deep understanding of modern software development practices and delivery models Strong background in C#, .NET, JavaScript, React, SQL Server, Azure, and Kubernetes Experience with cloud platforms, distributed systems, and modern DevOps practices Working knowledge of AI-augmented development tools and practices, with a pragmatic approach to adoption Ability to evaluate new technologies strategically rather than chasing trends BENEFITS: Competitive Base Salary Generous Holiday Package - 25 Days + 10 Public Holidays Private Medical, Dental & Vision Employee Wellness Program and Classes Flexible model of hybrid working
Apr 06, 2026
Full time
A LITTLE INFORMATION ABOUT US! FoodsConnected is an award winning cloud based software platform that helps retailers and food companies across the world manage their supply chain, quality control and trading and planning management. Our software solutions are currently utilised by 10 of the largest food retailers in the world. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real-time visibility and reporting on what is happening in their business. At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy coming into the office every day working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a Teams call discussing our project statuses or enjoying a game of ping-pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers. We're always keen to welcome talented individuals to join our expanding team. So if you're driven, with a passion for developing simple software solutions, creating great user experiences, designing scalable solutions for real business challenges and ensuring customer happiness then we're looking for you! IS THIS SOMETHING THAT INTERESTS YOU? Foods Connected has built a mature, functionality-rich platform over the last 10 years, used by some of the largest food retail and food manufacturing companies in the world. We are a PE-backed company operating across the UK, Australia, and North America, and engineering sits at the centre of our growth strategy. Our engineering organisation is evolving. We are moving toward smaller, more autonomous engineering teams with greater ownership of outcomes, supported by AI-augmented development practices and modern tooling. This transition is underway but not complete, and the Director of Engineering will play a central role in making it real. The Director of Engineering is a senior leadership role that sits between the CTO and the engineering teams. The CTO remains accountable for overall technology vision and alignment with product and commercial strategy. The Director of Engineering is accountable for translating that vision into consistent execution, scalable systems, and high-performing teams. You will partner closely with the CTO on technical strategy and organisational direction, and work downward through senior Technical Leads and the Engineering Manager to ensure teams are delivering with quality, pace, and genuine ownership. You will have organisational oversight of an engineering department of 50+ people spanning Graduate to Principal level. This role owns the operational rhythm of engineering, technical standards and consistency, and the day-to-day engineering leadership that enables the CTO to focus on innovation, product direction, and commercial strategy. You will have decision-making authority over engineering practices, team structure, and technical standards, and will be expected to make calls and own the outcomes. As a member of the Engineering Division Leadership Team, you will collaborate with the Director of Data and the Director of Infrastructure and Security to ensure cohesive execution across the technology organisation. This is a PE-backed environment where engineering decisions carry commercial weight. The platform carries technical debt alongside production systems that enterprise customers depend on daily. There is an ongoing modernisation effort, legacy components that require pragmatic decisions, and teams adapting to a new operating model with greater autonomy and AI-augmented practices. You will need to balance architecture evolution with feature delivery, bring people through change, and represent engineering reality clearly when timelines, cost, and risk come under pressure. RESPONSIBILITIES: Strategic Leadership and Engineering Evolution (35%) Partner with the CTO to define and execute long-term engineering strategy aligned with company objectives and the product roadmap. Act as a core member of the Engineering Division Leadership Team alongside the Director of Data and Director of Infrastructure and Security. Drive the evolution of engineering practices, including the effective adoption of AI-augmented development to improve quality, throughput, and developer experience. Shape how engineering teams are structured and operate, moving toward greater autonomy and ownership while maintaining alignment and shared standards. Build strong working relationships with Product, Customer Success, and other cross-functional leaders. Own engineering talent strategy including recruitment, retention, succession planning, and career development. Represent engineering in executive forums and board-level discussions, providing clear and honest visibility into progress, risks, and trade-offs. Communicate engineering strategy, priorities, and constraints clearly across senior leadership and delivery teams. Technical Direction and Architecture (30%) Own the execution of the technical direction for the platform, ensuring architectural decisions support scalability, reliability, and long-term maintainability. Work with the CTO to ensure technical direction remains aligned with product and commercial strategy. Drive pragmatic decisions on modernisation, refactoring, and legacy investment, balancing risk, cost, and customer impact. Own and enforce technical standards across teams, ensuring consistency without unnecessary centralisation. Work closely with senior Technical Leads to ensure high-quality, consistent architectural and design decisions. Lead or sponsor critical technical design reviews and guide teams through complex engineering challenges. Define expectations for AI-augmented development, including tooling standards, acceptable use, and how quality and productivity gains are measured. Stay current with relevant emerging technologies and evaluate their practical application to Foods Connected's platforms. Be technically credible by engaging meaningfully in architectural discussions and challenging proposals where needed, without being a day-to-day code contributor. Enabling Delivery and Operational Excellence (35%) Work through the Engineering Manager and senior Technical Leads to ensure teams have the clarity, support, and tooling required to deliver effectively. Own the operational rhythm of engineering, including planning cadence, delivery coordination, and cross-team alignment. Set clear expectations for delivery quality and pace while supporting teams as they build greater autonomy. Drive process improvements that reduce friction and overhead rather than adding bureaucracy. Balance concurrent priorities across feature delivery, platform evolution, and technical debt reduction. Act as the senior escalation point for delivery, quality, and technical risk issues Coordinate closely with the Director of Data and Director of Infrastructure and Security to ensure integrated execution across the Engineering Division. Manage stakeholder and customer expectations regarding technical capabilities, timelines, and trade-offs. EXPERIENCE AND QUALIFICATIONS: To perform this job successfully, the Director of Engineering should have experience with: MINIMUM QUALIFICATIONS Significant experience in a senior engineering leadership role with responsibility for large, complex teams Proven track record evolving mature platforms in production environments with real users and real technical debt Demonstrated ability to lead through technical influence rather than positional authority Experience operating in a PE-backed, investor-backed, or high-growth environment Experience working alongside a technically involved CTO is beneficial TECHNICAL SKILLS Deep understanding of modern software development practices and delivery models Strong background in C#, .NET, JavaScript, React, SQL Server, Azure, and Kubernetes Experience with cloud platforms, distributed systems, and modern DevOps practices Working knowledge of AI-augmented development tools and practices, with a pragmatic approach to adoption Ability to evaluate new technologies strategically rather than chasing trends BENEFITS: Competitive Base Salary Generous Holiday Package - 25 Days + 10 Public Holidays Private Medical, Dental & Vision Employee Wellness Program and Classes Flexible model of hybrid working
Belfast, Bristol, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 11-Aug-2025 20017 Connect to your Industry Drive impactful change at the forefront of Digital Procurement. Deloitte's award-winning Procurement Consulting team is shaping how leading organisations buy and manage spend. Join us and leverage the latest digital trends to transform procurement functions across industries. In this role, you'll empower clients to unlock the full potential of their procurement functions. You'll help them achieve measurable results through digital transformation, process optimisation, and the implementation of leading procurement technologies. We work with high profile clients across all major industry sectors. Clients turn to us to help them unlock the potential of their procurement function, focusing on leveraging innovative digital trends to deliver sustainable savings and value add. We optimise their sourcing, procurement and commercial capability. We deliver impact and value not only through inspiring organisations with next generation approaches but also helping them to deliver and achieve the results. As a Senior Consultant you'll play a key role in delivering these impactful projects from day one, gaining invaluable experience, receiving structured training and building lasting client relationships. Beyond client work, you'll have the opportunity to shape new propositions and thought leadership to address emerging market trends, ensuring our services remain at the forefront of the industry. You'll contribute to the running of impactful events and publications that provide valuable insights to clients, helping them stay ahead of the curve in the ever-evolving world of procurement. Deloitte works closely with clients to deliver sustainable business change through creative and value adding work. Our high calibre, enthusiastic team has market leading digital capabilities, with a reputation backed by a long list of client credentials, and Alliances with leaders in procurement technology. At Deloitte, you'll thrive in a culture of purpose-driven work, inclusivity, and continuous learning, with access to unparalleled career development opportunities and a supportive network of mentors and leaders. Join our award-winning team, recognised for excellence by CIPS for four consecutive years, and make your mark on the future of Procurement. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity At Deloitte, you'll be joining a highly skilled and diverse Digital Procurement team, working alongside top-tier consultants from various backgrounds and specialisations. You'll collaborate with leading private and public sector clients to deliver impactful solutions that transform their procurement organisations. In this role, you'll have the opportunity to: Support engagement scoping and delivers workstream activities of increasing scale and complexity with support from the team leader, providing insight and challenge Take on increased ownership of high-quality deliverables that are to a near client-ready standard Present a coherent narrative, effectively responds to client questions, and contributes valuable insights in client meetings / workshops Start to manage junior team members and form relationships with junior clients where appropriate Lead deliverables on digital procurement transformations, delivering strategic and operational solutions that generate significant value for major clients Own activities to ensure timely delivery of high-quality outputs, leveraging Deloitte's accelerators and tools to deliver pioneering solutions Design and implement cutting-edge procurement technology, to optimize processes and enhance data-driven decision-making Work with a variety of leading procurement technology providers, from end to end suites, through to best of breed providers and our pioneering inhouse Procurement AI as a Service offering Leverage AI tools to automate tasks, analyse data, or generate insights in a procurement setting Collaborate directly with clients to understand their unique needs, develop tailored solutions, and ensure successful implementation and adoption of new technologies and processes Be your authentic self, working in diverse teams within an inclusive team culture where people are recognised for their contribution Proactively drive your own development through access to on the job coaching and an array of training options Have opportunities to develop thought leadership, coordinate industry events, and contribute to Deloitte's reputation as a leader in Digital Procurement. If you're a highly motivated and experienced procurement professional seeking a challenging and rewarding role where you can make a real difference, we encourage you to apply. Connect to your skills and professional experience You're a problem-solver at heart, energised by the opportunity to tackle complex procurement challenges and deliver impactful solutions for leading organisations. You're excel at building strong relationships, collaborating effectively with diverse teams, and communicating clearly and persuasively with clients at all levels. You're also passionate about staying ahead of the curve, constantly seeking out new knowledge and innovative approaches to elevate procurement's strategic impact. You have experience delivering procurement projects within a large organisation. Your background might include experience in areas such as, procurement technology, data analysis and digital transformation You have demonstrable experience in configuring and implementing procurement technology solutions that have driven tangible business outcomes You have experience in procurement technology applications, such as SAP Ariba, Coupa, Oracle, GEP, Jaggaer, iValua, Icertis, Globality, Zip, Fairmarkit, Oro, Cirtuo, Sievo or Candex You're a natural relationship builder, adept at building rapport and trust with colleagues and clients. You're enthusiastic about collaborating in a team environment and contributing to a positive and supportive workplace. You're eager to learn, develop your skills, and contribute to a collaborative and supportive team environment. You must have the possession of security clearance, or ability to receive security clearance While not required, we believe the following skills and experience would complement our team: Experience with consulting or previous exposure to procurement transformations Familiarity with generative AI concepts and applications within a procurement or supply chain context is a plus An understanding of agentic frameworks and their potential to transform procurement strategies is desirable Experience with strategic procurement initiatives and transformations, ranging from target operating model design through to process improvements and rolling out large transformational change Technical certifications and professional qualifications Demonstrate functional and configuration experience, excellent skills in Microsoft Excel, data manipulation and visualisation, PowerPoint and report writing skills. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm) . click apply for full job details
Apr 06, 2026
Full time
Belfast, Bristol, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 11-Aug-2025 20017 Connect to your Industry Drive impactful change at the forefront of Digital Procurement. Deloitte's award-winning Procurement Consulting team is shaping how leading organisations buy and manage spend. Join us and leverage the latest digital trends to transform procurement functions across industries. In this role, you'll empower clients to unlock the full potential of their procurement functions. You'll help them achieve measurable results through digital transformation, process optimisation, and the implementation of leading procurement technologies. We work with high profile clients across all major industry sectors. Clients turn to us to help them unlock the potential of their procurement function, focusing on leveraging innovative digital trends to deliver sustainable savings and value add. We optimise their sourcing, procurement and commercial capability. We deliver impact and value not only through inspiring organisations with next generation approaches but also helping them to deliver and achieve the results. As a Senior Consultant you'll play a key role in delivering these impactful projects from day one, gaining invaluable experience, receiving structured training and building lasting client relationships. Beyond client work, you'll have the opportunity to shape new propositions and thought leadership to address emerging market trends, ensuring our services remain at the forefront of the industry. You'll contribute to the running of impactful events and publications that provide valuable insights to clients, helping them stay ahead of the curve in the ever-evolving world of procurement. Deloitte works closely with clients to deliver sustainable business change through creative and value adding work. Our high calibre, enthusiastic team has market leading digital capabilities, with a reputation backed by a long list of client credentials, and Alliances with leaders in procurement technology. At Deloitte, you'll thrive in a culture of purpose-driven work, inclusivity, and continuous learning, with access to unparalleled career development opportunities and a supportive network of mentors and leaders. Join our award-winning team, recognised for excellence by CIPS for four consecutive years, and make your mark on the future of Procurement. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity At Deloitte, you'll be joining a highly skilled and diverse Digital Procurement team, working alongside top-tier consultants from various backgrounds and specialisations. You'll collaborate with leading private and public sector clients to deliver impactful solutions that transform their procurement organisations. In this role, you'll have the opportunity to: Support engagement scoping and delivers workstream activities of increasing scale and complexity with support from the team leader, providing insight and challenge Take on increased ownership of high-quality deliverables that are to a near client-ready standard Present a coherent narrative, effectively responds to client questions, and contributes valuable insights in client meetings / workshops Start to manage junior team members and form relationships with junior clients where appropriate Lead deliverables on digital procurement transformations, delivering strategic and operational solutions that generate significant value for major clients Own activities to ensure timely delivery of high-quality outputs, leveraging Deloitte's accelerators and tools to deliver pioneering solutions Design and implement cutting-edge procurement technology, to optimize processes and enhance data-driven decision-making Work with a variety of leading procurement technology providers, from end to end suites, through to best of breed providers and our pioneering inhouse Procurement AI as a Service offering Leverage AI tools to automate tasks, analyse data, or generate insights in a procurement setting Collaborate directly with clients to understand their unique needs, develop tailored solutions, and ensure successful implementation and adoption of new technologies and processes Be your authentic self, working in diverse teams within an inclusive team culture where people are recognised for their contribution Proactively drive your own development through access to on the job coaching and an array of training options Have opportunities to develop thought leadership, coordinate industry events, and contribute to Deloitte's reputation as a leader in Digital Procurement. If you're a highly motivated and experienced procurement professional seeking a challenging and rewarding role where you can make a real difference, we encourage you to apply. Connect to your skills and professional experience You're a problem-solver at heart, energised by the opportunity to tackle complex procurement challenges and deliver impactful solutions for leading organisations. You're excel at building strong relationships, collaborating effectively with diverse teams, and communicating clearly and persuasively with clients at all levels. You're also passionate about staying ahead of the curve, constantly seeking out new knowledge and innovative approaches to elevate procurement's strategic impact. You have experience delivering procurement projects within a large organisation. Your background might include experience in areas such as, procurement technology, data analysis and digital transformation You have demonstrable experience in configuring and implementing procurement technology solutions that have driven tangible business outcomes You have experience in procurement technology applications, such as SAP Ariba, Coupa, Oracle, GEP, Jaggaer, iValua, Icertis, Globality, Zip, Fairmarkit, Oro, Cirtuo, Sievo or Candex You're a natural relationship builder, adept at building rapport and trust with colleagues and clients. You're enthusiastic about collaborating in a team environment and contributing to a positive and supportive workplace. You're eager to learn, develop your skills, and contribute to a collaborative and supportive team environment. You must have the possession of security clearance, or ability to receive security clearance While not required, we believe the following skills and experience would complement our team: Experience with consulting or previous exposure to procurement transformations Familiarity with generative AI concepts and applications within a procurement or supply chain context is a plus An understanding of agentic frameworks and their potential to transform procurement strategies is desirable Experience with strategic procurement initiatives and transformations, ranging from target operating model design through to process improvements and rolling out large transformational change Technical certifications and professional qualifications Demonstrate functional and configuration experience, excellent skills in Microsoft Excel, data manipulation and visualisation, PowerPoint and report writing skills. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm) . click apply for full job details
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director, Head of Talent Acquisition (Europe) The Head of Talent Acquisition, Europe is a leadership role responsible for leading and executing the end-to-end talent acquisition strategy across the business, with a primary focus on the UK Card, Velocity Black, and Global Payments Network (formally Discover) business units. The core mandate is to ensure the international business secures top-tier, future-ready talent to achieve its ambitious growth targets and maintain market share leadership, while optimising recruitment efficiency and rigorously upholding all regulatory standards related to hiring practices. This role will be the operational and strategic owner of the talent acquisition function in the region. What you'll do 1. Strategic Talent Acquisition Partnership Business Translation: Partner closely with the UK Leadership, US Talent Acquisition and HR Business Partners of UK Card, Velocity Black, and Discover to forecast talent needs, understand market dynamics, and proactively design and implement tailored recruitment programs that directly support and accelerate business outcomes. Workforce Planning & Pipeline: Lead the functional execution of strategic workforce planning for talent acquisition. Anticipate and address future skills gaps, particularly in critical UK segment roles (e.g., analytics, fraud, software engineering) by developing deep, sustained talent pipelines. Recruitment Efficiency & Investment: Own and optimise all key talent acquisition metrics (cost-per-hire, time-to-fill, quality-of-hire, candidate experience). Manage the TA function's investment and budget based on projected business impact and ROI. 2. Talent Acquisition Excellence End-to-End Ownership: Own and drive the complete talent acquisition lifecycle for the UK business segments. Drive a unified strategy that seamlessly links sourcing, screening, hiring, and onboarding processes. Operational Excellence: Oversee the Talent Acquisition team to ensure a hiring pipeline focused on securing top-tier talent. Implement best-in-class recruitment technologies and processes to maximize recruiter productivity and effectiveness. Brand & Sourcing Strategy: Iterate on and execute a compelling employer branding strategy for the region. Lead advanced sourcing strategies to attract passive and diverse candidates for high-demand roles. Talent Integration: Partner with HR Business Partners and Leadership Development teams to ensure newly hired talent is effectively integrated and set up for success and long-term retention. 3. Operational Integrity and Governance Compliance and Risk: Serve as the functional expert for all UK statutory, regulatory, and legislative requirements related to hiring and selection practices. Own and mitigate compliance risks within the talent acquisition process. HR Shared Services Alignment: Collaborate closely with UK HR Shared Services to ensure seamless and efficient delivery of TA operational tasks, including data integrity, reporting, and offer management. Policy & Standards: Establish and maintain robust TA policies and controls that meet the highest standards of corporate governance and ensure a fair, consistent, and equitable hiring process. What we're looking for Senior Talent Acquisition Leadership: Progressive talent acquisition experience operating as a functional Head or Director of Talent Acquisition in a complex, international, and regulated industry (e.g., Financial Services). Functional Mastery & Commercial Acumen: Deep, proven expertise in all facets of the Talent Acquisition function (sourcing, operations, employer branding, analytics). Demonstrated ability to articulate recruitment strategy in financial and business terms (e.g., quantifying the impact of TA on business goals). Enterprise Navigation: Strong ability to navigate and influence enterprise HR functions and global decision-making processes, ensuring the TA strategy is aligned with the parent organisation. International Regulatory Expertise: Proven expertise in navigating multi-jurisdictional employment law and compliance specifically as it relates to recruitment, selection, and hiring within the UK and Europe. Data-Driven Influence: Strong capability in using workforce and TA analytics to diagnose pipeline issues, predict future needs, and drive functional and executive decision-making. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham or London office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director, Head of Talent Acquisition (Europe) The Head of Talent Acquisition, Europe is a leadership role responsible for leading and executing the end-to-end talent acquisition strategy across the business, with a primary focus on the UK Card, Velocity Black, and Global Payments Network (formally Discover) business units. The core mandate is to ensure the international business secures top-tier, future-ready talent to achieve its ambitious growth targets and maintain market share leadership, while optimising recruitment efficiency and rigorously upholding all regulatory standards related to hiring practices. This role will be the operational and strategic owner of the talent acquisition function in the region. What you'll do 1. Strategic Talent Acquisition Partnership Business Translation: Partner closely with the UK Leadership, US Talent Acquisition and HR Business Partners of UK Card, Velocity Black, and Discover to forecast talent needs, understand market dynamics, and proactively design and implement tailored recruitment programs that directly support and accelerate business outcomes. Workforce Planning & Pipeline: Lead the functional execution of strategic workforce planning for talent acquisition. Anticipate and address future skills gaps, particularly in critical UK segment roles (e.g., analytics, fraud, software engineering) by developing deep, sustained talent pipelines. Recruitment Efficiency & Investment: Own and optimise all key talent acquisition metrics (cost-per-hire, time-to-fill, quality-of-hire, candidate experience). Manage the TA function's investment and budget based on projected business impact and ROI. 2. Talent Acquisition Excellence End-to-End Ownership: Own and drive the complete talent acquisition lifecycle for the UK business segments. Drive a unified strategy that seamlessly links sourcing, screening, hiring, and onboarding processes. Operational Excellence: Oversee the Talent Acquisition team to ensure a hiring pipeline focused on securing top-tier talent. Implement best-in-class recruitment technologies and processes to maximize recruiter productivity and effectiveness. Brand & Sourcing Strategy: Iterate on and execute a compelling employer branding strategy for the region. Lead advanced sourcing strategies to attract passive and diverse candidates for high-demand roles. Talent Integration: Partner with HR Business Partners and Leadership Development teams to ensure newly hired talent is effectively integrated and set up for success and long-term retention. 3. Operational Integrity and Governance Compliance and Risk: Serve as the functional expert for all UK statutory, regulatory, and legislative requirements related to hiring and selection practices. Own and mitigate compliance risks within the talent acquisition process. HR Shared Services Alignment: Collaborate closely with UK HR Shared Services to ensure seamless and efficient delivery of TA operational tasks, including data integrity, reporting, and offer management. Policy & Standards: Establish and maintain robust TA policies and controls that meet the highest standards of corporate governance and ensure a fair, consistent, and equitable hiring process. What we're looking for Senior Talent Acquisition Leadership: Progressive talent acquisition experience operating as a functional Head or Director of Talent Acquisition in a complex, international, and regulated industry (e.g., Financial Services). Functional Mastery & Commercial Acumen: Deep, proven expertise in all facets of the Talent Acquisition function (sourcing, operations, employer branding, analytics). Demonstrated ability to articulate recruitment strategy in financial and business terms (e.g., quantifying the impact of TA on business goals). Enterprise Navigation: Strong ability to navigate and influence enterprise HR functions and global decision-making processes, ensuring the TA strategy is aligned with the parent organisation. International Regulatory Expertise: Proven expertise in navigating multi-jurisdictional employment law and compliance specifically as it relates to recruitment, selection, and hiring within the UK and Europe. Data-Driven Influence: Strong capability in using workforce and TA analytics to diagnose pipeline issues, predict future needs, and drive functional and executive decision-making. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham or London office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Lightspeed Retail is seeking an experienced and visionary Head of Design to lead our product design organization. This pivotal role will be responsible for defining and executing the design strategy across our entire suite of retail products, ensuring a cohesive, intuitive, and delightful user experience. You will build, mentor, and inspire a world class team of product designers, fostering a culture of innovation, collaboration, and user centricity. This role requires a strategic thinker with a strong design thinking background, capable of translating complex business needs into elegant and impactful design solutions. As our Head of Product Design for Retail, you'll be instrumental in shaping the entire Lightspeed Retail experience ecosystem, encompassing Wholesale, In store Selling, and Online channels. Your leadership will ensure a cohesive, seamless, and highly competitive experience that directly impacts merchants in the real world, empowering them to build thriving businesses. You'll set the strategic design vision for our Retail products and be accountable for your team's collective performance and delivery. Eligible candidates must be based in eastern Canada or the United States. What you'll be doing: Global Design Leadership & Vision: Lead, mentor, and empower a diverse team of product designers across North America, EMEA, and APAC. Define and champion the overall design vision and strategy for Lightspeed Retail products, ensuring alignment with business objectives and user needs across our entire product portfolio, including those with AI driven features. Empowering Autonomous Teams: Foster an environment where designers embedded in highly autonomous product teams ("squads") can collaborate effectively through both synchronous and asynchronous methods, driving design quality and efficiency. User Experience Excellence: Oversee the end to end design process, from research and ideation to prototyping, testing, and implementation, ensuring an exceptional user experience across all touchpoints. Strategic Cross Functional Partnership: Serve as an equal partner to senior leaders in Product and Engineering, influencing product strategy and collaborating deeply to build innovative products that customers love and are willing to invest in, including those leveraging AI. Cultivating a Culture of Innovation: Instill and amplify a culture of innovation within the Design team and across the organization, actively identifying and celebrating groundbreaking ideas-especially those that explore the frontiers of AI in user experience. Partner with Design System: Facilitate healthy contribution to the Design System, ensuring its growth accommodates new interaction patterns and components required for AI driven experiences, in close partnership with Engineering. User Research & Insights: Advocate for and drive user research initiatives to deeply understand customer needs, behaviours, and pain points, translating insights into actionable design improvements. Building Organizational Trust & Advocacy: Develop strong, trusted relationships across the entire organization, leveraging your influence and industry connections to advocate for the design team and champion the value of design thinking, particularly in the context of intelligent systems. What you need to bring: We are looking for a seasoned design leader who is passionate about user experience, team development, and the transformative potential of technology. You should have: Extensive Product Design Expertise, Mentorship & Holistic Thinking: At least 12+ years of practical, in house product and/or consumer facing UX/UI and visual design experience, with a minimum of 7+ years in a people management role on a Design team. You'll demonstrate an eagerness and ability to work across all digital, AI powered, and, where applicable, physical manifestations of what we design, ensuring cohesive and intuitive experiences. Enterprise advocacy and influence, especially within technology driven sectors, is highly preferred. You should also possess a passion for mentoring executives, product managers, and engineers to deliver truly user centered solutions, particularly as they integrate and leverage AI. Acute Empathy & Self Awareness: A deep understanding of human behaviour and needs, coupled with profound empathy for both our customers (and their relationship with AI) and your team's goals. Evolutionary Technology Perspective: A tenured, forward thinking perspective on technology, product development, and design practices, with a specific understanding of the evolving landscape and implications of Artificial Intelligence. Applied Service Design: Demonstrated experience with service design practices and a commitment to continuously evolving your design process to encompass end to end user journeys that may include AI interactions. Exceptional Communication & Visualization: Outstanding communication and data visualization skills. You can eloquently articulate design decisions, bring internal stakeholders on your design journey, and concisely support your recommendations, especially when explaining complex AI interactions and their impact. Technical Design Proficiency: Expert proficiency in Figma, a strong understanding of Storybook, and a demonstrated ability to quickly adapt to and leverage new tools and technologies relevant to modern product design and AI integration. Portfolio: A strong portfolio demonstrating exceptional UX/UI design skills, strategic thinking, and successful product launches. Education: Bachelor's degree in Design, Human Computer Interaction, or a related field; Master's degree preferred. Benefits We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role, hit the 'Apply' button and give it a try! A flexible work environment that empowers you to do your best work A culture that celebrates performance The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard Career defining opportunities Additional Benefits Flexible paid time off and remote work policies Equity options, because this is your company too Contributions to your pension plan. Your future matters Training opportunities to grow your skills and career Health and wellness credit so you feel your best Time off to volunteer and give back to your community Interest groups, employee led networks, social committees to sponsored sports teams Computer purchase programme to get your personal MacBook Enhanced parental leave to support growing families Fuel your growth. Find your people. At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you-all within a driven, diverse and inclusive team that's passionate about empowering our communities. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here . Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are Powering the businesses that are the backbone of the global economy, Lightspeed's one stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of this selection process.
Apr 06, 2026
Full time
Lightspeed Retail is seeking an experienced and visionary Head of Design to lead our product design organization. This pivotal role will be responsible for defining and executing the design strategy across our entire suite of retail products, ensuring a cohesive, intuitive, and delightful user experience. You will build, mentor, and inspire a world class team of product designers, fostering a culture of innovation, collaboration, and user centricity. This role requires a strategic thinker with a strong design thinking background, capable of translating complex business needs into elegant and impactful design solutions. As our Head of Product Design for Retail, you'll be instrumental in shaping the entire Lightspeed Retail experience ecosystem, encompassing Wholesale, In store Selling, and Online channels. Your leadership will ensure a cohesive, seamless, and highly competitive experience that directly impacts merchants in the real world, empowering them to build thriving businesses. You'll set the strategic design vision for our Retail products and be accountable for your team's collective performance and delivery. Eligible candidates must be based in eastern Canada or the United States. What you'll be doing: Global Design Leadership & Vision: Lead, mentor, and empower a diverse team of product designers across North America, EMEA, and APAC. Define and champion the overall design vision and strategy for Lightspeed Retail products, ensuring alignment with business objectives and user needs across our entire product portfolio, including those with AI driven features. Empowering Autonomous Teams: Foster an environment where designers embedded in highly autonomous product teams ("squads") can collaborate effectively through both synchronous and asynchronous methods, driving design quality and efficiency. User Experience Excellence: Oversee the end to end design process, from research and ideation to prototyping, testing, and implementation, ensuring an exceptional user experience across all touchpoints. Strategic Cross Functional Partnership: Serve as an equal partner to senior leaders in Product and Engineering, influencing product strategy and collaborating deeply to build innovative products that customers love and are willing to invest in, including those leveraging AI. Cultivating a Culture of Innovation: Instill and amplify a culture of innovation within the Design team and across the organization, actively identifying and celebrating groundbreaking ideas-especially those that explore the frontiers of AI in user experience. Partner with Design System: Facilitate healthy contribution to the Design System, ensuring its growth accommodates new interaction patterns and components required for AI driven experiences, in close partnership with Engineering. User Research & Insights: Advocate for and drive user research initiatives to deeply understand customer needs, behaviours, and pain points, translating insights into actionable design improvements. Building Organizational Trust & Advocacy: Develop strong, trusted relationships across the entire organization, leveraging your influence and industry connections to advocate for the design team and champion the value of design thinking, particularly in the context of intelligent systems. What you need to bring: We are looking for a seasoned design leader who is passionate about user experience, team development, and the transformative potential of technology. You should have: Extensive Product Design Expertise, Mentorship & Holistic Thinking: At least 12+ years of practical, in house product and/or consumer facing UX/UI and visual design experience, with a minimum of 7+ years in a people management role on a Design team. You'll demonstrate an eagerness and ability to work across all digital, AI powered, and, where applicable, physical manifestations of what we design, ensuring cohesive and intuitive experiences. Enterprise advocacy and influence, especially within technology driven sectors, is highly preferred. You should also possess a passion for mentoring executives, product managers, and engineers to deliver truly user centered solutions, particularly as they integrate and leverage AI. Acute Empathy & Self Awareness: A deep understanding of human behaviour and needs, coupled with profound empathy for both our customers (and their relationship with AI) and your team's goals. Evolutionary Technology Perspective: A tenured, forward thinking perspective on technology, product development, and design practices, with a specific understanding of the evolving landscape and implications of Artificial Intelligence. Applied Service Design: Demonstrated experience with service design practices and a commitment to continuously evolving your design process to encompass end to end user journeys that may include AI interactions. Exceptional Communication & Visualization: Outstanding communication and data visualization skills. You can eloquently articulate design decisions, bring internal stakeholders on your design journey, and concisely support your recommendations, especially when explaining complex AI interactions and their impact. Technical Design Proficiency: Expert proficiency in Figma, a strong understanding of Storybook, and a demonstrated ability to quickly adapt to and leverage new tools and technologies relevant to modern product design and AI integration. Portfolio: A strong portfolio demonstrating exceptional UX/UI design skills, strategic thinking, and successful product launches. Education: Bachelor's degree in Design, Human Computer Interaction, or a related field; Master's degree preferred. Benefits We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role, hit the 'Apply' button and give it a try! A flexible work environment that empowers you to do your best work A culture that celebrates performance The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard Career defining opportunities Additional Benefits Flexible paid time off and remote work policies Equity options, because this is your company too Contributions to your pension plan. Your future matters Training opportunities to grow your skills and career Health and wellness credit so you feel your best Time off to volunteer and give back to your community Interest groups, employee led networks, social committees to sponsored sports teams Computer purchase programme to get your personal MacBook Enhanced parental leave to support growing families Fuel your growth. Find your people. At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you-all within a driven, diverse and inclusive team that's passionate about empowering our communities. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here . Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are Powering the businesses that are the backbone of the global economy, Lightspeed's one stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of this selection process.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We're using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We're seeking a Senior Data Product Manager , who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you'll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We're using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We're seeking a Senior Data Product Manager , who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you'll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director, Head of Talent Acquisition (Europe) The Head of Talent Acquisition, Europe is a leadership role responsible for leading and executing the end-to-end talent acquisition strategy across the business, with a primary focus on the UK Card, Velocity Black, and Global Payments Network (formally Discover) business units. The core mandate is to ensure the international business secures top-tier, future-ready talent to achieve its ambitious growth targets and maintain market share leadership, while optimising recruitment efficiency and rigorously upholding all regulatory standards related to hiring practices. This role will be the operational and strategic owner of the talent acquisition function in the region. What you'll do 1. Strategic Talent Acquisition Partnership Business Translation: Partner closely with the UK Leadership, US Talent Acquisition and HR Business Partners of UK Card, Velocity Black, and Discover to forecast talent needs, understand market dynamics, and proactively design and implement tailored recruitment programs that directly support and accelerate business outcomes. Workforce Planning & Pipeline: Lead the functional execution of strategic workforce planning for talent acquisition. Anticipate and address future skills gaps, particularly in critical UK segment roles (e.g., analytics, fraud, software engineering) by developing deep, sustained talent pipelines. Recruitment Efficiency & Investment: Own and optimise all key talent acquisition metrics (cost-per-hire, time-to-fill, quality-of-hire, candidate experience). Manage the TA function's investment and budget based on projected business impact and ROI. 2. Talent Acquisition Excellence End-to-End Ownership: Own and drive the complete talent acquisition lifecycle for the UK business segments. Drive a unified strategy that seamlessly links sourcing, screening, hiring, and onboarding processes. Operational Excellence: Oversee the Talent Acquisition team to ensure a hiring pipeline focused on securing top-tier talent. Implement best-in-class recruitment technologies and processes to maximize recruiter productivity and effectiveness. Brand & Sourcing Strategy: Iterate on and execute a compelling employer branding strategy for the region. Lead advanced sourcing strategies to attract passive and diverse candidates for high-demand roles. Talent Integration: Partner with HR Business Partners and Leadership Development teams to ensure newly hired talent is effectively integrated and set up for success and long-term retention. 3. Operational Integrity and Governance Compliance and Risk: Serve as the functional expert for all UK statutory, regulatory, and legislative requirements related to hiring and selection practices. Own and mitigate compliance risks within the talent acquisition process. HR Shared Services Alignment: Collaborate closely with UK HR Shared Services to ensure seamless and efficient delivery of TA operational tasks, including data integrity, reporting, and offer management. Policy & Standards: Establish and maintain robust TA policies and controls that meet the highest standards of corporate governance and ensure a fair, consistent, and equitable hiring process. What we're looking for Senior Talent Acquisition Leadership: Progressive talent acquisition experience operating as a functional Head or Director of Talent Acquisition in a complex, international, and regulated industry (e.g., Financial Services). Functional Mastery & Commercial Acumen: Deep, proven expertise in all facets of the Talent Acquisition function (sourcing, operations, employer branding, analytics). Demonstrated ability to articulate recruitment strategy in financial and business terms (e.g., quantifying the impact of TA on business goals). Enterprise Navigation: Strong ability to navigate and influence enterprise HR functions and global decision-making processes, ensuring the TA strategy is aligned with the parent organisation. International Regulatory Expertise: Proven expertise in navigating multi-jurisdictional employment law and compliance specifically as it relates to recruitment, selection, and hiring within the UK and Europe. Data-Driven Influence: Strong capability in using workforce and TA analytics to diagnose pipeline issues, predict future needs, and drive functional and executive decision-making. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham or London office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director, Head of Talent Acquisition (Europe) The Head of Talent Acquisition, Europe is a leadership role responsible for leading and executing the end-to-end talent acquisition strategy across the business, with a primary focus on the UK Card, Velocity Black, and Global Payments Network (formally Discover) business units. The core mandate is to ensure the international business secures top-tier, future-ready talent to achieve its ambitious growth targets and maintain market share leadership, while optimising recruitment efficiency and rigorously upholding all regulatory standards related to hiring practices. This role will be the operational and strategic owner of the talent acquisition function in the region. What you'll do 1. Strategic Talent Acquisition Partnership Business Translation: Partner closely with the UK Leadership, US Talent Acquisition and HR Business Partners of UK Card, Velocity Black, and Discover to forecast talent needs, understand market dynamics, and proactively design and implement tailored recruitment programs that directly support and accelerate business outcomes. Workforce Planning & Pipeline: Lead the functional execution of strategic workforce planning for talent acquisition. Anticipate and address future skills gaps, particularly in critical UK segment roles (e.g., analytics, fraud, software engineering) by developing deep, sustained talent pipelines. Recruitment Efficiency & Investment: Own and optimise all key talent acquisition metrics (cost-per-hire, time-to-fill, quality-of-hire, candidate experience). Manage the TA function's investment and budget based on projected business impact and ROI. 2. Talent Acquisition Excellence End-to-End Ownership: Own and drive the complete talent acquisition lifecycle for the UK business segments. Drive a unified strategy that seamlessly links sourcing, screening, hiring, and onboarding processes. Operational Excellence: Oversee the Talent Acquisition team to ensure a hiring pipeline focused on securing top-tier talent. Implement best-in-class recruitment technologies and processes to maximize recruiter productivity and effectiveness. Brand & Sourcing Strategy: Iterate on and execute a compelling employer branding strategy for the region. Lead advanced sourcing strategies to attract passive and diverse candidates for high-demand roles. Talent Integration: Partner with HR Business Partners and Leadership Development teams to ensure newly hired talent is effectively integrated and set up for success and long-term retention. 3. Operational Integrity and Governance Compliance and Risk: Serve as the functional expert for all UK statutory, regulatory, and legislative requirements related to hiring and selection practices. Own and mitigate compliance risks within the talent acquisition process. HR Shared Services Alignment: Collaborate closely with UK HR Shared Services to ensure seamless and efficient delivery of TA operational tasks, including data integrity, reporting, and offer management. Policy & Standards: Establish and maintain robust TA policies and controls that meet the highest standards of corporate governance and ensure a fair, consistent, and equitable hiring process. What we're looking for Senior Talent Acquisition Leadership: Progressive talent acquisition experience operating as a functional Head or Director of Talent Acquisition in a complex, international, and regulated industry (e.g., Financial Services). Functional Mastery & Commercial Acumen: Deep, proven expertise in all facets of the Talent Acquisition function (sourcing, operations, employer branding, analytics). Demonstrated ability to articulate recruitment strategy in financial and business terms (e.g., quantifying the impact of TA on business goals). Enterprise Navigation: Strong ability to navigate and influence enterprise HR functions and global decision-making processes, ensuring the TA strategy is aligned with the parent organisation. International Regulatory Expertise: Proven expertise in navigating multi-jurisdictional employment law and compliance specifically as it relates to recruitment, selection, and hiring within the UK and Europe. Data-Driven Influence: Strong capability in using workforce and TA analytics to diagnose pipeline issues, predict future needs, and drive functional and executive decision-making. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham or London office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We're using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We're seeking a Senior Data Product Manager , who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you'll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We're using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We're seeking a Senior Data Product Manager , who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you'll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director, Head of Talent Acquisition (Europe) The Head of Talent Acquisition, Europe is a leadership role responsible for leading and executing the end-to-end talent acquisition strategy across the business, with a primary focus on the UK Card, Velocity Black, and Global Payments Network (formally Discover) business units. The core mandate is to ensure the international business secures top-tier, future-ready talent to achieve its ambitious growth targets and maintain market share leadership, while optimising recruitment efficiency and rigorously upholding all regulatory standards related to hiring practices. This role will be the operational and strategic owner of the talent acquisition function in the region. What you'll do 1. Strategic Talent Acquisition Partnership Business Translation: Partner closely with the UK Leadership, US Talent Acquisition and HR Business Partners of UK Card, Velocity Black, and Discover to forecast talent needs, understand market dynamics, and proactively design and implement tailored recruitment programs that directly support and accelerate business outcomes. Workforce Planning & Pipeline: Lead the functional execution of strategic workforce planning for talent acquisition. Anticipate and address future skills gaps, particularly in critical UK segment roles (e.g., analytics, fraud, software engineering) by developing deep, sustained talent pipelines. Recruitment Efficiency & Investment: Own and optimise all key talent acquisition metrics (cost-per-hire, time-to-fill, quality-of-hire, candidate experience). Manage the TA function's investment and budget based on projected business impact and ROI. 2. Talent Acquisition Excellence End-to-End Ownership: Own and drive the complete talent acquisition lifecycle for the UK business segments. Drive a unified strategy that seamlessly links sourcing, screening, hiring, and onboarding processes. Operational Excellence: Oversee the Talent Acquisition team to ensure a hiring pipeline focused on securing top-tier talent. Implement best-in-class recruitment technologies and processes to maximize recruiter productivity and effectiveness. Brand & Sourcing Strategy: Iterate on and execute a compelling employer branding strategy for the region. Lead advanced sourcing strategies to attract passive and diverse candidates for high-demand roles. Talent Integration: Partner with HR Business Partners and Leadership Development teams to ensure newly hired talent is effectively integrated and set up for success and long-term retention. 3. Operational Integrity and Governance Compliance and Risk: Serve as the functional expert for all UK statutory, regulatory, and legislative requirements related to hiring and selection practices. Own and mitigate compliance risks within the talent acquisition process. HR Shared Services Alignment: Collaborate closely with UK HR Shared Services to ensure seamless and efficient delivery of TA operational tasks, including data integrity, reporting, and offer management. Policy & Standards: Establish and maintain robust TA policies and controls that meet the highest standards of corporate governance and ensure a fair, consistent, and equitable hiring process. What we're looking for Senior Talent Acquisition Leadership: Progressive talent acquisition experience operating as a functional Head or Director of Talent Acquisition in a complex, international, and regulated industry (e.g., Financial Services). Functional Mastery & Commercial Acumen: Deep, proven expertise in all facets of the Talent Acquisition function (sourcing, operations, employer branding, analytics). Demonstrated ability to articulate recruitment strategy in financial and business terms (e.g., quantifying the impact of TA on business goals). Enterprise Navigation: Strong ability to navigate and influence enterprise HR functions and global decision-making processes, ensuring the TA strategy is aligned with the parent organisation. International Regulatory Expertise: Proven expertise in navigating multi-jurisdictional employment law and compliance specifically as it relates to recruitment, selection, and hiring within the UK and Europe. Data-Driven Influence: Strong capability in using workforce and TA analytics to diagnose pipeline issues, predict future needs, and drive functional and executive decision-making. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham or London office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director, Head of Talent Acquisition (Europe) The Head of Talent Acquisition, Europe is a leadership role responsible for leading and executing the end-to-end talent acquisition strategy across the business, with a primary focus on the UK Card, Velocity Black, and Global Payments Network (formally Discover) business units. The core mandate is to ensure the international business secures top-tier, future-ready talent to achieve its ambitious growth targets and maintain market share leadership, while optimising recruitment efficiency and rigorously upholding all regulatory standards related to hiring practices. This role will be the operational and strategic owner of the talent acquisition function in the region. What you'll do 1. Strategic Talent Acquisition Partnership Business Translation: Partner closely with the UK Leadership, US Talent Acquisition and HR Business Partners of UK Card, Velocity Black, and Discover to forecast talent needs, understand market dynamics, and proactively design and implement tailored recruitment programs that directly support and accelerate business outcomes. Workforce Planning & Pipeline: Lead the functional execution of strategic workforce planning for talent acquisition. Anticipate and address future skills gaps, particularly in critical UK segment roles (e.g., analytics, fraud, software engineering) by developing deep, sustained talent pipelines. Recruitment Efficiency & Investment: Own and optimise all key talent acquisition metrics (cost-per-hire, time-to-fill, quality-of-hire, candidate experience). Manage the TA function's investment and budget based on projected business impact and ROI. 2. Talent Acquisition Excellence End-to-End Ownership: Own and drive the complete talent acquisition lifecycle for the UK business segments. Drive a unified strategy that seamlessly links sourcing, screening, hiring, and onboarding processes. Operational Excellence: Oversee the Talent Acquisition team to ensure a hiring pipeline focused on securing top-tier talent. Implement best-in-class recruitment technologies and processes to maximize recruiter productivity and effectiveness. Brand & Sourcing Strategy: Iterate on and execute a compelling employer branding strategy for the region. Lead advanced sourcing strategies to attract passive and diverse candidates for high-demand roles. Talent Integration: Partner with HR Business Partners and Leadership Development teams to ensure newly hired talent is effectively integrated and set up for success and long-term retention. 3. Operational Integrity and Governance Compliance and Risk: Serve as the functional expert for all UK statutory, regulatory, and legislative requirements related to hiring and selection practices. Own and mitigate compliance risks within the talent acquisition process. HR Shared Services Alignment: Collaborate closely with UK HR Shared Services to ensure seamless and efficient delivery of TA operational tasks, including data integrity, reporting, and offer management. Policy & Standards: Establish and maintain robust TA policies and controls that meet the highest standards of corporate governance and ensure a fair, consistent, and equitable hiring process. What we're looking for Senior Talent Acquisition Leadership: Progressive talent acquisition experience operating as a functional Head or Director of Talent Acquisition in a complex, international, and regulated industry (e.g., Financial Services). Functional Mastery & Commercial Acumen: Deep, proven expertise in all facets of the Talent Acquisition function (sourcing, operations, employer branding, analytics). Demonstrated ability to articulate recruitment strategy in financial and business terms (e.g., quantifying the impact of TA on business goals). Enterprise Navigation: Strong ability to navigate and influence enterprise HR functions and global decision-making processes, ensuring the TA strategy is aligned with the parent organisation. International Regulatory Expertise: Proven expertise in navigating multi-jurisdictional employment law and compliance specifically as it relates to recruitment, selection, and hiring within the UK and Europe. Data-Driven Influence: Strong capability in using workforce and TA analytics to diagnose pipeline issues, predict future needs, and drive functional and executive decision-making. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham or London office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
The BBC has engaged an executive search firm, iO, to manage the selection process for this role. Please be aware that your application will be managed by iO, who will have access to your CV and personal details for the purpose of this vacancy only. Should you want any further information about the role, or to speak with someone, please contact Elise Zajac of iO at . JOB DETAILS JOB BAND: F CONTRACT TYPE: Permanent, Full-Time DEPARTMENT: Product Engineering LOCATION: Flexible (any major UK BBC hub) with hybrid working PROPOSED SALARY RANGE: up to £150,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage. PURPOSE OF THE ROLE The BBC's Product Engineering function is looking to appoint two Heads of Architecture to join BBC Product Group's architecture leadership team. The architecture team's mission is to drive the technical designs and approaches that allow the BBC's audience-facing digital products to rapidly grow and innovate in an efficient and scalable way. The role advertised here is the Head of Architecture focused on Enablement. A second vacancy for a Head of Architecture focused on Data Platform and Account and Identity is also being advertised. Please apply individually for the role(s) which interest you. WHY JOIN THE TEAM This is a chance to work at scale, to tackle complex architectural challenges, and to influence the journey from traditional broadcasting to a fully connected, on demand future. You'll join a supportive community of architects - working across disciplines to bring clarity, coherence, and innovation to everything we do. YOUR KEY RESPONSIBILITIES AND IMPACT As Head of Architecture, you will define and support the delivery of the technical architecture in your area of responsibility. This includes both line management and setting overall strategy in a way that enables all engineering teams to work at scale and high efficiency. This is a highly collaborative role. You will work closely with a wide range of engineering, product, and business leaders, and with multidisciplinary teams across the organisation. You will use your communication and influencing skills to explain how your technical strategy contributes to wider business objectives, backed up by a coherent approach for delivering the strategy. In this role you will be one of the most senior technologists at the BBC. You will play a critical role in the organisation's digital transformation. Do you have the passion and drive to help shape the BBC's digital future? Your key day to day responsibilities will include: Being part of the Product Group Engineering Leadership team, helping to drive the overall technology strategy with your peers. Being part of one or multiple cross discipline leadership teams, collaborating with Engineering, Product, Delivery, Data, UX, and other disciplines to develop successful products that grow the BBC's online reach. Line managing, coaching and developing a team of talented architects, as well as supporting a wide range of engineering and product teams. Owning the technology landscape within your area, identifying gaps and opportunities for improvement, and taking accountability for ensuring solutions are performant and sustainable. Playing a critical role in defining how to enable our platform strategy and engineering efficiency through capabilities that apply at all levels of our technical stack. Area of Responsibility In this role you will join three other Heads of Architecture to collectively own the architecture strategy and technical direction of the BBC's online products. Together this architecture leadership - which is part of the engineering leadership - must ensure architectural alignment across all teams. Within this, your initial focus will be the 'Enablement' area, which provides the tools and services to ensure the BBC creates dependable and secure digital solutions in an efficient and manageable way. As Head of Architecture for Enablement, your responsibilities will include: Creating platforms and services that allow over 1000 engineers to safely develop on the cloud in a collaborative and efficient way. This includes tools to develop a common business layer, and the means to dependable scale to handle high levels of network traffic. Architectural solutions for ensuring a robust operational approach, such as the ability to monitor and observe the whole technical estate. Leading architectural approaches for partnerships and outsourced solutions. Ensuring we follow the best engineering and architectural practices, with the right tools and techniques for everyone to understand and deliver the architecture strategy. As mentioned above, it is likely that your areas of focus will change over time, for example to support new programmes of work. Driving the strategic adoption of AI across the SDLC and wider architecture, establishing the platforms, tooling, and guardrails that enable teams to safely unlock productivity gains and new product capabilities. You will be a line manager of 1 2 architects. This will likely grow over time. YOUR SKILLS AND EXPERIENCE The ideal candidate will evidence the following skills and experience: Significant experience as a technical architect (or similar role), including defining and delivering a technical vision and strategy, and designing scalable, reliable, and maintainable architectures. Proven digital leader, with gravitas to work effectively with senior colleagues as well as being able to inspire, motivate and drive change through a large engineering team. Ability to present to and influence C Level colleagues, creating great interpersonal relationships across the organisation. A team player who can coach, develop and mentor others in our engineering community, and provide leadership amongst your peers. Significant experience leading in a software development environment, including agile delivery at scale, and with an informed view of architectural and engineering best practice. Knowledge of a broad range of technology concepts such as cloud computing (e.g. AWS), micro service architectures, event driven architectures and data processing at scale. You will work with a range of specialist teams which may include machine learning, APIs and networking, and client applications (on web, mobile and TV). Approaches to standardisation and governance, such as to manage efficiency, security and legal compliance, in a way that balances standardisation with autonomy at scale. Strong organisational skills that enable you to work across multiple specialist teams to align architecture goals and drive change and adoption. Continued professional development both as a leader and technologist, including a deep understanding of industry trends (e.g. AI). You will be expected to proactively identify and leverage these trends to drive innovation. This includes staying ahead of emerging technologies, assessing their potential impact, and integrating relevant advancements into our architecture strategy to ensure we remain at the forefront of digital transformation. Being a leader at the BBC means putting the organisation's interest, goals and values first, ahead of individual team or function needs. The characteristics of an enterprise leader are: Focuses on outcomes over activity, adapts quickly, and simplifies complexity. They balance short term actions with long term impact, take full accountability for actions and decision making, and prioritise capability development to create teams fit for the future. If you can bring some of these skills and experiences, along with transferable strengths, we'd love to hear from you and encourage you to apply. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Find out more about the BBC. Life at BBC Benefits . click apply for full job details
Apr 06, 2026
Full time
The BBC has engaged an executive search firm, iO, to manage the selection process for this role. Please be aware that your application will be managed by iO, who will have access to your CV and personal details for the purpose of this vacancy only. Should you want any further information about the role, or to speak with someone, please contact Elise Zajac of iO at . JOB DETAILS JOB BAND: F CONTRACT TYPE: Permanent, Full-Time DEPARTMENT: Product Engineering LOCATION: Flexible (any major UK BBC hub) with hybrid working PROPOSED SALARY RANGE: up to £150,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage. PURPOSE OF THE ROLE The BBC's Product Engineering function is looking to appoint two Heads of Architecture to join BBC Product Group's architecture leadership team. The architecture team's mission is to drive the technical designs and approaches that allow the BBC's audience-facing digital products to rapidly grow and innovate in an efficient and scalable way. The role advertised here is the Head of Architecture focused on Enablement. A second vacancy for a Head of Architecture focused on Data Platform and Account and Identity is also being advertised. Please apply individually for the role(s) which interest you. WHY JOIN THE TEAM This is a chance to work at scale, to tackle complex architectural challenges, and to influence the journey from traditional broadcasting to a fully connected, on demand future. You'll join a supportive community of architects - working across disciplines to bring clarity, coherence, and innovation to everything we do. YOUR KEY RESPONSIBILITIES AND IMPACT As Head of Architecture, you will define and support the delivery of the technical architecture in your area of responsibility. This includes both line management and setting overall strategy in a way that enables all engineering teams to work at scale and high efficiency. This is a highly collaborative role. You will work closely with a wide range of engineering, product, and business leaders, and with multidisciplinary teams across the organisation. You will use your communication and influencing skills to explain how your technical strategy contributes to wider business objectives, backed up by a coherent approach for delivering the strategy. In this role you will be one of the most senior technologists at the BBC. You will play a critical role in the organisation's digital transformation. Do you have the passion and drive to help shape the BBC's digital future? Your key day to day responsibilities will include: Being part of the Product Group Engineering Leadership team, helping to drive the overall technology strategy with your peers. Being part of one or multiple cross discipline leadership teams, collaborating with Engineering, Product, Delivery, Data, UX, and other disciplines to develop successful products that grow the BBC's online reach. Line managing, coaching and developing a team of talented architects, as well as supporting a wide range of engineering and product teams. Owning the technology landscape within your area, identifying gaps and opportunities for improvement, and taking accountability for ensuring solutions are performant and sustainable. Playing a critical role in defining how to enable our platform strategy and engineering efficiency through capabilities that apply at all levels of our technical stack. Area of Responsibility In this role you will join three other Heads of Architecture to collectively own the architecture strategy and technical direction of the BBC's online products. Together this architecture leadership - which is part of the engineering leadership - must ensure architectural alignment across all teams. Within this, your initial focus will be the 'Enablement' area, which provides the tools and services to ensure the BBC creates dependable and secure digital solutions in an efficient and manageable way. As Head of Architecture for Enablement, your responsibilities will include: Creating platforms and services that allow over 1000 engineers to safely develop on the cloud in a collaborative and efficient way. This includes tools to develop a common business layer, and the means to dependable scale to handle high levels of network traffic. Architectural solutions for ensuring a robust operational approach, such as the ability to monitor and observe the whole technical estate. Leading architectural approaches for partnerships and outsourced solutions. Ensuring we follow the best engineering and architectural practices, with the right tools and techniques for everyone to understand and deliver the architecture strategy. As mentioned above, it is likely that your areas of focus will change over time, for example to support new programmes of work. Driving the strategic adoption of AI across the SDLC and wider architecture, establishing the platforms, tooling, and guardrails that enable teams to safely unlock productivity gains and new product capabilities. You will be a line manager of 1 2 architects. This will likely grow over time. YOUR SKILLS AND EXPERIENCE The ideal candidate will evidence the following skills and experience: Significant experience as a technical architect (or similar role), including defining and delivering a technical vision and strategy, and designing scalable, reliable, and maintainable architectures. Proven digital leader, with gravitas to work effectively with senior colleagues as well as being able to inspire, motivate and drive change through a large engineering team. Ability to present to and influence C Level colleagues, creating great interpersonal relationships across the organisation. A team player who can coach, develop and mentor others in our engineering community, and provide leadership amongst your peers. Significant experience leading in a software development environment, including agile delivery at scale, and with an informed view of architectural and engineering best practice. Knowledge of a broad range of technology concepts such as cloud computing (e.g. AWS), micro service architectures, event driven architectures and data processing at scale. You will work with a range of specialist teams which may include machine learning, APIs and networking, and client applications (on web, mobile and TV). Approaches to standardisation and governance, such as to manage efficiency, security and legal compliance, in a way that balances standardisation with autonomy at scale. Strong organisational skills that enable you to work across multiple specialist teams to align architecture goals and drive change and adoption. Continued professional development both as a leader and technologist, including a deep understanding of industry trends (e.g. AI). You will be expected to proactively identify and leverage these trends to drive innovation. This includes staying ahead of emerging technologies, assessing their potential impact, and integrating relevant advancements into our architecture strategy to ensure we remain at the forefront of digital transformation. Being a leader at the BBC means putting the organisation's interest, goals and values first, ahead of individual team or function needs. The characteristics of an enterprise leader are: Focuses on outcomes over activity, adapts quickly, and simplifies complexity. They balance short term actions with long term impact, take full accountability for actions and decision making, and prioritise capability development to create teams fit for the future. If you can bring some of these skills and experiences, along with transferable strengths, we'd love to hear from you and encourage you to apply. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Find out more about the BBC. Life at BBC Benefits . click apply for full job details
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is looking for a data-focused, marketing lawyer to join our growing legal team. This role will provide dedicated legal support to Stripe's Marketing, Communications, and Design organizations and be instrumental in maturing and scaling Stripe's legal support frameworks for these client groups. What you'll do The ideal candidate is passionate about Stripe's mission of helping businesses grow and thrives in solving complex legal, technology, and business issues in collaboration with others. We're looking for someone who is a team player and willing to jump in on tasks of any size. Experience in financial technology, payments, and/or financial services is helpful, but not required, for you to be successful in this role. Responsibilities Provide legal advice to the Marketing organization on commercial, marketing, and privacy issues with a focus on the EMEA region. Review Privacy Impact Assessments of proposed marketing activities and work closely with Privacy, Privacy Engineering, and marketing leaders to ensure compliant, programmatic data practices. Drive compliance and ensure all marketing technology platforms and data collection practices (including events, CRM, and ad-tech) comply with GDPR and other applicable data protection and technology laws. Draft, negotiate, and manage complex technology, data licensing, and commercial agreements to support marketing, advertising, events, communications, and content creation. Proactively monitor and analyze legislative, regulatory, and enforcement developments within EMEA, and translate the legal changes into clear, actionable advice and compliance strategies for the Marketing organization. Apply sound judgment to manage and resolve time sensitive escalations quickly and effectively to support the Marketing organization's ambitious objectives. Drive compliance and operational efficiency, proactively identify opportunities for standardization, and lead projects to improve internal processes. Draft and maintain template documents, playbooks, training materials, and other essential resources. Collaborate effectively with key internal stakeholders across various teams, including Product Legal, Consumer Legal, Privacy Legal, Procurement, and Third Party Risk Management. Oversee and manage outside counsel. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of relevant legal experience, with a heavy emphasis on drafting and negotiating technology agreements and managing data protection issues preferably within a marketing or commercial context. Deep proficiency in data protection frameworks such as GDPR, particularly as they apply to sponsored events, CRM practices, and vendor/agency relationships. A strong understanding of data licensing and data usage rights, data privacy regimes, and consumer privacy issues. A proactive mindset focused on identifying opportunities for improvement and enhancing operational efficiency. Exceptional written and verbal communication skills, with the ability to collaborate effectively across diverse cross functional teams. A strong sense of ownership, willingness to approach tasks with enthusiasm and resourcefulness, and the ability to effectively prioritize and advance multiple concurrent deals, often under tight deadlines. Humility, intellectual curiosity about the evolving payments industry, and a terrific sense of humor. Preferred qualifications In house experience advising a high growth company, preferably with direct experience supporting the Marketing function. Office assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in person collaboration and learning from each other, while supporting flexibility when possible. The annual salary range for this role in the primary location is €120,000 - €180,000. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations Dublin HQ, or London Team Legal Job type Full time Apply for this role
Apr 05, 2026
Full time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is looking for a data-focused, marketing lawyer to join our growing legal team. This role will provide dedicated legal support to Stripe's Marketing, Communications, and Design organizations and be instrumental in maturing and scaling Stripe's legal support frameworks for these client groups. What you'll do The ideal candidate is passionate about Stripe's mission of helping businesses grow and thrives in solving complex legal, technology, and business issues in collaboration with others. We're looking for someone who is a team player and willing to jump in on tasks of any size. Experience in financial technology, payments, and/or financial services is helpful, but not required, for you to be successful in this role. Responsibilities Provide legal advice to the Marketing organization on commercial, marketing, and privacy issues with a focus on the EMEA region. Review Privacy Impact Assessments of proposed marketing activities and work closely with Privacy, Privacy Engineering, and marketing leaders to ensure compliant, programmatic data practices. Drive compliance and ensure all marketing technology platforms and data collection practices (including events, CRM, and ad-tech) comply with GDPR and other applicable data protection and technology laws. Draft, negotiate, and manage complex technology, data licensing, and commercial agreements to support marketing, advertising, events, communications, and content creation. Proactively monitor and analyze legislative, regulatory, and enforcement developments within EMEA, and translate the legal changes into clear, actionable advice and compliance strategies for the Marketing organization. Apply sound judgment to manage and resolve time sensitive escalations quickly and effectively to support the Marketing organization's ambitious objectives. Drive compliance and operational efficiency, proactively identify opportunities for standardization, and lead projects to improve internal processes. Draft and maintain template documents, playbooks, training materials, and other essential resources. Collaborate effectively with key internal stakeholders across various teams, including Product Legal, Consumer Legal, Privacy Legal, Procurement, and Third Party Risk Management. Oversee and manage outside counsel. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of relevant legal experience, with a heavy emphasis on drafting and negotiating technology agreements and managing data protection issues preferably within a marketing or commercial context. Deep proficiency in data protection frameworks such as GDPR, particularly as they apply to sponsored events, CRM practices, and vendor/agency relationships. A strong understanding of data licensing and data usage rights, data privacy regimes, and consumer privacy issues. A proactive mindset focused on identifying opportunities for improvement and enhancing operational efficiency. Exceptional written and verbal communication skills, with the ability to collaborate effectively across diverse cross functional teams. A strong sense of ownership, willingness to approach tasks with enthusiasm and resourcefulness, and the ability to effectively prioritize and advance multiple concurrent deals, often under tight deadlines. Humility, intellectual curiosity about the evolving payments industry, and a terrific sense of humor. Preferred qualifications In house experience advising a high growth company, preferably with direct experience supporting the Marketing function. Office assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in person collaboration and learning from each other, while supporting flexibility when possible. The annual salary range for this role in the primary location is €120,000 - €180,000. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations Dublin HQ, or London Team Legal Job type Full time Apply for this role
Claims Manager, London Wholesale Property London, UK At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. Our Property claims team manage and resolve claims for our customers. They work closely together to bring claims to resolution. This is achieved through the interaction and collaboration with the practice leader and the underwriting team and with brokers, clients and experts, taking ownership of critical issues relating to the claims management. This is a fantastic role supporting the Head of Property & Casualty Claims in the management of the UK & Lloyd's London Wholesale Open Market claims portfolio and effectively oversee direct reports. You'll lead direct reports to ensure technical and quality service levels are met. Manage workload and actively provide technical oversight and coaching. Drive files to resolution to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively. Ensure appropriate management and oversight of internal and external relationships with early identification of issues and proactive resolution. You will also be responsible for ensuring portfolio oversight and insights and provided to stakeholders to make better informed decisions. In this role you will collaborate with claims leadership, claims handlers, underwriting counterparts, claims legal, brokers and clients as required. Maintain necessary reporting and controls as delegated by the Head of Property & Casualty Claims. Drive a culture of continuous improvement and learning within the claims team and actively support short- and long-term improvement initiatives. Demonstrate AXA XL behaviours and values at all times. What you'll be doing What will your essential responsibilities include? Lead and oversee a team of claim handlers managing Property claims, ensuring effective coverage analysis, investigation, evaluation, reserving and resolution in line with AXA XL guidelines, service standards and regulatory requirements. Own the performance, engagement and development of the team, including goal setting, performance management, technical coaching, succession planning and the identification and development of high potential talent, fostering a culture of constructive feedback and continuous learning. Manage a personal portfolio of claims and provide oversight of team portfolios, including direct handling of highly complex or large loss claims, identification of trends, reporting, and resolution of significant or problematic issues. Provide oversight of large losses and proactively manage litigation strategy on complex claims, including selection and management of external counsel in collaboration with management, Litigation and Claims teams, ensuring adherence to litigation management principles. Build and maintain strategic relationships with brokers, clients, underwriters, actuaries and Practice teams, including supporting new business and renewal activity, client training, marketing, business development and retention initiatives. Review and manage external vendor and Enterprise Shared Services performance across the portfolio, providing guidance and monitoring service delivery to ensure high customer service standards. Maintain robust reporting, controls and governance across the team, including compliance with the AXA XL Claim Alert and Quality Review processes, and drive a culture of continuous improvement and learning. Manage team workload, resource allocation and succession planning, ensuring optimal use of resources based on expertise, claim complexity and volume; support resource modelling, budget planning and expense management, including appropriate cost allocation to files. Lead and support process review and improvement initiatives within the product line, including project management of key initiatives delivered within agreed timescales. Deliver superior customer service to policyholders and brokers and ensure consistent standards across the team, proactively identifying and implementing improvements to the client experience. Undertake ad hoc international travel as required. This role is within the London Wholesale Property team. Depending on future work volumes, the opportunity may arise to work on other lines of business within Claims. We have also developed a cross training program designed to provide team members with the chance to expand their skills and experience across different areas. At AXA XL, we believe in fostering a culture of continuous learning and development, and as such, there will be opportunities for training across various teams and expertise domains. We especially encourage new starters to take full advantage of these opportunities to broaden their skillsets, gain diverse experience, and support their growth. By doing so, colleagues can enhance their capabilities, contribute to innovation, and help us deliver exceptional service to our customers. You will report to Head or Property & Casualty Claims, UK & Lloyd's. What you'll bring We're looking for someone who has these abilities and skills: Desired Skills and Abilities: Technical Claims Handling - Significant Property claims experience, working knowledge of Lloyd's Claims Principles, Lloyd's regulations, and the subscription market and knowledge of legal entities and global claims handling in different jurisdictions. Capable of overseeing large losses within team, including provision of authority, team mentoring and reporting of trends. Influencing and Negotiation - Ability to coach the team to achieve required results, managing internal and external relationships proactively and overseeing ESS including influencing to ensure results are at a high standard. Ability to influence underwriters and the market, including handling complaints effectively as well as representing Property at key Management meetings. Critical and Strategic Thinking - Ability to manage resources including team workload allocation and pro active management of vendor relationships to deliver on Product strategy. Ability to take a pre emptive problem management, solution generation and resolution approach. Communication - Ability to convey information in a clear, concise way to team, senior management and peers. Acts as a leader and ambassador for AXA XL claims through presenting confidently and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing and business development/retention activities. Organization - Ability to organize the team to ensure work is being done in the most effective way and SLAs are being met. Skilled at working independently with minimal supervision from manager. Continuous Improvement - Ability to look for ways to improve day to day work of direct report(s) and the Property Team. Identify areas where improvement requires and implement Continuous Improvement ("CI") measures with team, acting as a CI champion and ambassador. Analytic Skills - Possesses strong analytical skills and sound judgment. Leadership - Role models by setting a high bar for performance, engagement, and commitment. Ability to coach, develop, set expectations, evaluate, and hold people accountable for delivering. Takes initiative and has the ability to lead. Data analysis - Poised using data to inform decision making on portfolio, including reviewing claims dashboard to manage portfolio, reporting trends and analyzing problem areas including using data to manage experts. Change Management - Ability to implement change to achieve departmental strategy, including communicating change effectively and providing support to direct report(s) through the change curve. Project management - Ability to lead projects within own department as well as participation and contribution to projects supporting global claims strategy. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at us/inclusion and diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you . click apply for full job details
Apr 05, 2026
Full time
Claims Manager, London Wholesale Property London, UK At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. Our Property claims team manage and resolve claims for our customers. They work closely together to bring claims to resolution. This is achieved through the interaction and collaboration with the practice leader and the underwriting team and with brokers, clients and experts, taking ownership of critical issues relating to the claims management. This is a fantastic role supporting the Head of Property & Casualty Claims in the management of the UK & Lloyd's London Wholesale Open Market claims portfolio and effectively oversee direct reports. You'll lead direct reports to ensure technical and quality service levels are met. Manage workload and actively provide technical oversight and coaching. Drive files to resolution to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively. Ensure appropriate management and oversight of internal and external relationships with early identification of issues and proactive resolution. You will also be responsible for ensuring portfolio oversight and insights and provided to stakeholders to make better informed decisions. In this role you will collaborate with claims leadership, claims handlers, underwriting counterparts, claims legal, brokers and clients as required. Maintain necessary reporting and controls as delegated by the Head of Property & Casualty Claims. Drive a culture of continuous improvement and learning within the claims team and actively support short- and long-term improvement initiatives. Demonstrate AXA XL behaviours and values at all times. What you'll be doing What will your essential responsibilities include? Lead and oversee a team of claim handlers managing Property claims, ensuring effective coverage analysis, investigation, evaluation, reserving and resolution in line with AXA XL guidelines, service standards and regulatory requirements. Own the performance, engagement and development of the team, including goal setting, performance management, technical coaching, succession planning and the identification and development of high potential talent, fostering a culture of constructive feedback and continuous learning. Manage a personal portfolio of claims and provide oversight of team portfolios, including direct handling of highly complex or large loss claims, identification of trends, reporting, and resolution of significant or problematic issues. Provide oversight of large losses and proactively manage litigation strategy on complex claims, including selection and management of external counsel in collaboration with management, Litigation and Claims teams, ensuring adherence to litigation management principles. Build and maintain strategic relationships with brokers, clients, underwriters, actuaries and Practice teams, including supporting new business and renewal activity, client training, marketing, business development and retention initiatives. Review and manage external vendor and Enterprise Shared Services performance across the portfolio, providing guidance and monitoring service delivery to ensure high customer service standards. Maintain robust reporting, controls and governance across the team, including compliance with the AXA XL Claim Alert and Quality Review processes, and drive a culture of continuous improvement and learning. Manage team workload, resource allocation and succession planning, ensuring optimal use of resources based on expertise, claim complexity and volume; support resource modelling, budget planning and expense management, including appropriate cost allocation to files. Lead and support process review and improvement initiatives within the product line, including project management of key initiatives delivered within agreed timescales. Deliver superior customer service to policyholders and brokers and ensure consistent standards across the team, proactively identifying and implementing improvements to the client experience. Undertake ad hoc international travel as required. This role is within the London Wholesale Property team. Depending on future work volumes, the opportunity may arise to work on other lines of business within Claims. We have also developed a cross training program designed to provide team members with the chance to expand their skills and experience across different areas. At AXA XL, we believe in fostering a culture of continuous learning and development, and as such, there will be opportunities for training across various teams and expertise domains. We especially encourage new starters to take full advantage of these opportunities to broaden their skillsets, gain diverse experience, and support their growth. By doing so, colleagues can enhance their capabilities, contribute to innovation, and help us deliver exceptional service to our customers. You will report to Head or Property & Casualty Claims, UK & Lloyd's. What you'll bring We're looking for someone who has these abilities and skills: Desired Skills and Abilities: Technical Claims Handling - Significant Property claims experience, working knowledge of Lloyd's Claims Principles, Lloyd's regulations, and the subscription market and knowledge of legal entities and global claims handling in different jurisdictions. Capable of overseeing large losses within team, including provision of authority, team mentoring and reporting of trends. Influencing and Negotiation - Ability to coach the team to achieve required results, managing internal and external relationships proactively and overseeing ESS including influencing to ensure results are at a high standard. Ability to influence underwriters and the market, including handling complaints effectively as well as representing Property at key Management meetings. Critical and Strategic Thinking - Ability to manage resources including team workload allocation and pro active management of vendor relationships to deliver on Product strategy. Ability to take a pre emptive problem management, solution generation and resolution approach. Communication - Ability to convey information in a clear, concise way to team, senior management and peers. Acts as a leader and ambassador for AXA XL claims through presenting confidently and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing and business development/retention activities. Organization - Ability to organize the team to ensure work is being done in the most effective way and SLAs are being met. Skilled at working independently with minimal supervision from manager. Continuous Improvement - Ability to look for ways to improve day to day work of direct report(s) and the Property Team. Identify areas where improvement requires and implement Continuous Improvement ("CI") measures with team, acting as a CI champion and ambassador. Analytic Skills - Possesses strong analytical skills and sound judgment. Leadership - Role models by setting a high bar for performance, engagement, and commitment. Ability to coach, develop, set expectations, evaluate, and hold people accountable for delivering. Takes initiative and has the ability to lead. Data analysis - Poised using data to inform decision making on portfolio, including reviewing claims dashboard to manage portfolio, reporting trends and analyzing problem areas including using data to manage experts. Change Management - Ability to implement change to achieve departmental strategy, including communicating change effectively and providing support to direct report(s) through the change curve. Project management - Ability to lead projects within own department as well as participation and contribution to projects supporting global claims strategy. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at us/inclusion and diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you . click apply for full job details
Head of Architecture (Data Platform and Account and Identity) Job Details Job Band: F Contract Type: Permanent, Full-Time Department: Product Engineering Location: Flexible (any major UK BBC hub) with hybrid working Proposed Salary Range: up to £150,000 depending on relevant skills, knowledge and experience. The expected salary range reflects internal benchmarking and external market insights. We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage. Purpose of the Role The BBC's Product Engineering function is looking to appoint two Heads of Architecture to join BBC Product Group's architecture leadership team. The architecture team's mission is to drive the technical designs and approaches that allow the BBC's audience facing digital products to rapidly grow and innovate in an efficient and scalable way. The role advertised here is the Head of Architecture focused on Data Platform and Account and Identity. A second vacancy for a Head of Architecture focused on Enablement is also being advertised. Please apply individually for the role(s) which interest you. Why Join the Team This is a chance to work at scale, to tackle complex architectural challenges, and to influence the journey from traditional broadcasting to a fully connected, on demand future. You'll join a supportive community of architects - working across disciplines to bring clarity, coherence, and innovation to everything we do. Your Key Responsibilities and Impact As Head of Architecture, you will define and support the delivery of the technical architecture in your area of responsibility. This includes both line management and setting overall strategy in a way that enables all engineering teams to work at scale and high efficiency. This is a highly collaborative role. You will work closely with a wide range of engineering, product, and business leaders, and with multi disciplinary teams across the organisation. You will use your communication and influencing skills to explain how your technical strategy contributes to wider business objectives, backed up by a coherent approach for delivering the strategy. In this role you will be one of the most senior technologists at the BBC. You will play a critical role in the organisation's digital transformation. Your key day to day responsibilities will include: Being part of the Product Group Engineering Leadership team, helping to drive the overall technology strategy with your peers. Being part of one or multiple cross discipline leadership teams, collaborating with Engineering, Product, Delivery, Data, UX, and other disciplines to develop successful products that grow the BBC's online reach. Line managing, coaching and developing a team of talented architects, as well as supporting a wide range of engineering and product teams. Owning the technology landscape within your area, identifying gaps and opportunities for improvement, and taking accountability for ensuring solutions are performant and sustainable. Playing a critical role in defining how to enable our platform strategy and engineering efficiency through capabilities that apply at all levels of our technical stack. Area of Responsibility In this role you will join three other Heads of Architecture to collectively own the architecture strategy and technical direction of the BBC's online products. Together this architecture leadership - which is part of the engineering leadership - must ensure architectural alignment across all teams. Within this role, your focus will be on the BBC's Data Platform and Account & Identity capabilities, which underpin both digital and broadcast experiences at national and global scale. These platforms enable audience insight, personalisation, operational decision making and regulatory compliance, forming a critical part of the BBC's future technology landscape. As Head of Architecture for Data Platform & Account & Identity, your responsibilities will include: Creating and evolving platform capabilities that support billions of audience events per day, enabling high availability, secure and scalable systems with near zero tolerance for failure. This includes data ingestion, processing, and analytics platforms, alongside identity and authentication services used by millions of users globally. Leading the transition from vertically aligned systems to domain oriented, platform based architectures. This includes embedding data product thinking, clear ownership models, discoverability and governance, and supporting the maturity of operating models across platform and product teams. Defining and governing architectural standards across data, AI/ML and identity ecosystems. This includes ensuring coherence across real time and batch processing, machine learning enablement platforms, and customer identity services, while maintaining regulatory compliance, managing risk, and ensuring long term technical sustainability. Establishing architectural approaches that enable responsible AI and ML at scale, balancing innovation and experimentation with appropriate governance and safety. Providing architectural leadership for major technology decisions, including platform strategy, vendor selection and investment prioritisation, with clear accountability for enterprise level outcomes and trade offs. Leading, coaching and developing a senior architecture team, and contributing to the wider engineering and product leadership community to strengthen architectural practices, culture and capability across the organisation. As with similar leadership roles, your areas of focus are likely to evolve over time to support new programmes of work and organisational priorities. Your Skills and Experience The ideal candidate will evidence the following skills and experience: Significant experience as a technical architect (or similar role), including defining and delivering a technical vision and strategy, and designing scalable, reliable, and maintainable architectures. Proven digital leader, with gravitas to work effectively with senior colleagues as well as being able to inspire, motivate and drive change through a large engineering team. Ability to present to and influence C Level colleagues, creating great interpersonal relationships across the organisation. A team player who can coach, develop and mentor others in our engineering community, and provide leadership amongst your peers. Significant experience leading in a software development environment, including agile delivery at scale, and with an informed view of architectural and engineering best practice. Knowledge of a broad range of technology concepts such as cloud computing (e.g. AWS), micro service architectures, event driven architectures and data processing at scale. Approaches to standardisation and governance, such as to manage efficiency, security and legal compliance, in a way that balances standardisation with autonomy at scale. Strong organisational skills that enable you to work across multiple specialist teams to align architecture goals and drive change and adoption. Continued professional development both as a leader and technologist, including a deep understanding of industry trends (e.g. AI). You will be expected to proactively identify and leverage these trends to drive innovation. This includes staying ahead of emerging technologies, assessing their potential impact, and integrating relevant advancements into our architecture strategy to ensure we remain at the forefront of digital transformation. Being a leader at the BBC means putting the organisation's interest, goals and values first, ahead of individual team or function needs. The characteristics of an enterprise leader are: Focuses on outcomes over activity, adapts quickly, and simplifies complexity. They balance short term actions with long term impact, take full accountability for actions and decision making, and prioritise capability development to create teams fit for the future. If you can bring some of these skills and experiences, along with transferable strengths, we'd love to hear from you and encourage you to apply. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer. For any general queries, please contact: Redeployment The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of the other applicants . click apply for full job details
Apr 05, 2026
Full time
Head of Architecture (Data Platform and Account and Identity) Job Details Job Band: F Contract Type: Permanent, Full-Time Department: Product Engineering Location: Flexible (any major UK BBC hub) with hybrid working Proposed Salary Range: up to £150,000 depending on relevant skills, knowledge and experience. The expected salary range reflects internal benchmarking and external market insights. We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage. Purpose of the Role The BBC's Product Engineering function is looking to appoint two Heads of Architecture to join BBC Product Group's architecture leadership team. The architecture team's mission is to drive the technical designs and approaches that allow the BBC's audience facing digital products to rapidly grow and innovate in an efficient and scalable way. The role advertised here is the Head of Architecture focused on Data Platform and Account and Identity. A second vacancy for a Head of Architecture focused on Enablement is also being advertised. Please apply individually for the role(s) which interest you. Why Join the Team This is a chance to work at scale, to tackle complex architectural challenges, and to influence the journey from traditional broadcasting to a fully connected, on demand future. You'll join a supportive community of architects - working across disciplines to bring clarity, coherence, and innovation to everything we do. Your Key Responsibilities and Impact As Head of Architecture, you will define and support the delivery of the technical architecture in your area of responsibility. This includes both line management and setting overall strategy in a way that enables all engineering teams to work at scale and high efficiency. This is a highly collaborative role. You will work closely with a wide range of engineering, product, and business leaders, and with multi disciplinary teams across the organisation. You will use your communication and influencing skills to explain how your technical strategy contributes to wider business objectives, backed up by a coherent approach for delivering the strategy. In this role you will be one of the most senior technologists at the BBC. You will play a critical role in the organisation's digital transformation. Your key day to day responsibilities will include: Being part of the Product Group Engineering Leadership team, helping to drive the overall technology strategy with your peers. Being part of one or multiple cross discipline leadership teams, collaborating with Engineering, Product, Delivery, Data, UX, and other disciplines to develop successful products that grow the BBC's online reach. Line managing, coaching and developing a team of talented architects, as well as supporting a wide range of engineering and product teams. Owning the technology landscape within your area, identifying gaps and opportunities for improvement, and taking accountability for ensuring solutions are performant and sustainable. Playing a critical role in defining how to enable our platform strategy and engineering efficiency through capabilities that apply at all levels of our technical stack. Area of Responsibility In this role you will join three other Heads of Architecture to collectively own the architecture strategy and technical direction of the BBC's online products. Together this architecture leadership - which is part of the engineering leadership - must ensure architectural alignment across all teams. Within this role, your focus will be on the BBC's Data Platform and Account & Identity capabilities, which underpin both digital and broadcast experiences at national and global scale. These platforms enable audience insight, personalisation, operational decision making and regulatory compliance, forming a critical part of the BBC's future technology landscape. As Head of Architecture for Data Platform & Account & Identity, your responsibilities will include: Creating and evolving platform capabilities that support billions of audience events per day, enabling high availability, secure and scalable systems with near zero tolerance for failure. This includes data ingestion, processing, and analytics platforms, alongside identity and authentication services used by millions of users globally. Leading the transition from vertically aligned systems to domain oriented, platform based architectures. This includes embedding data product thinking, clear ownership models, discoverability and governance, and supporting the maturity of operating models across platform and product teams. Defining and governing architectural standards across data, AI/ML and identity ecosystems. This includes ensuring coherence across real time and batch processing, machine learning enablement platforms, and customer identity services, while maintaining regulatory compliance, managing risk, and ensuring long term technical sustainability. Establishing architectural approaches that enable responsible AI and ML at scale, balancing innovation and experimentation with appropriate governance and safety. Providing architectural leadership for major technology decisions, including platform strategy, vendor selection and investment prioritisation, with clear accountability for enterprise level outcomes and trade offs. Leading, coaching and developing a senior architecture team, and contributing to the wider engineering and product leadership community to strengthen architectural practices, culture and capability across the organisation. As with similar leadership roles, your areas of focus are likely to evolve over time to support new programmes of work and organisational priorities. Your Skills and Experience The ideal candidate will evidence the following skills and experience: Significant experience as a technical architect (or similar role), including defining and delivering a technical vision and strategy, and designing scalable, reliable, and maintainable architectures. Proven digital leader, with gravitas to work effectively with senior colleagues as well as being able to inspire, motivate and drive change through a large engineering team. Ability to present to and influence C Level colleagues, creating great interpersonal relationships across the organisation. A team player who can coach, develop and mentor others in our engineering community, and provide leadership amongst your peers. Significant experience leading in a software development environment, including agile delivery at scale, and with an informed view of architectural and engineering best practice. Knowledge of a broad range of technology concepts such as cloud computing (e.g. AWS), micro service architectures, event driven architectures and data processing at scale. Approaches to standardisation and governance, such as to manage efficiency, security and legal compliance, in a way that balances standardisation with autonomy at scale. Strong organisational skills that enable you to work across multiple specialist teams to align architecture goals and drive change and adoption. Continued professional development both as a leader and technologist, including a deep understanding of industry trends (e.g. AI). You will be expected to proactively identify and leverage these trends to drive innovation. This includes staying ahead of emerging technologies, assessing their potential impact, and integrating relevant advancements into our architecture strategy to ensure we remain at the forefront of digital transformation. Being a leader at the BBC means putting the organisation's interest, goals and values first, ahead of individual team or function needs. The characteristics of an enterprise leader are: Focuses on outcomes over activity, adapts quickly, and simplifies complexity. They balance short term actions with long term impact, take full accountability for actions and decision making, and prioritise capability development to create teams fit for the future. If you can bring some of these skills and experiences, along with transferable strengths, we'd love to hear from you and encourage you to apply. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer. For any general queries, please contact: Redeployment The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of the other applicants . click apply for full job details
We are lookingfor a new administrator to join Responsive Services. Responsive Servicescomprises of the Intermediate Care team, Virtual ward, Referral Hub and UrgentCommunity Response. This role will be based at Consort House in centralRedhill. ResponsiveServices are an admission avoidance and facilitated discharge team working inthe east Surrey area. The Responsive Services administration team functions from 8am to 6pm Monday to Sunday. The postholder will be expected to work shift patterns to cover service delivery. Main duties of the job The administrator will work within the Referral Hub managing referrals from the hospital and the community, referrals are often taken over the phone with the administrator as the first point of contact for referrers. The administrator will take essential information from the referrer and direct the referral to a clinician for triage. This role will involve managing referrals via email, answering the phone, liaising with other teams, chasing documents and results in a timely way. We work closely with our Social and Health care partners so excellent communication skills are a must and the ability to work in a fast-paced environment. First Community is committed to safeguarding and promoting the welfare of vulnerable adults and children and expect all staff to share this commitment. First Community will support personal development through the annual appraisal process and in house training. If you would like to discuss the role further or to arrange a visit please contact Jessica Foster . About us Do you want to be part of an organisation recognised asone of the top community providers to work for in the country, delivering highquality NHS care? (2025 Staff Survey results) First Community is a staff ownedsocial enterprise rated Good by CQC, which delivers NHS community services acrosseast Surrey and parts of West Sussex. Weare looking for individuals who share our values First-rate care, First-rate people,First-rate value. First Community is a great placeto work, everyone has a voice and is supported to develop their career to itsfull potential. We offer all our staff: NHS terms and conditions, high qualitytraining and development opportunities, flexible working to enable a good worklife balance, an inclusive and friendly work environment, NHS pension,flexible retirement options and various employee benefits. Please talk to us before applyingor at interview about the flexibility you need. We may not be able to meet yourneeds exactly, but we do promise to fully consider your request and meet your needswhere possible. Flexible working options may vary depending on therole. At First Community we welcomeapplications from black, Asian and minority ethnic candidates, LGBTQ+candidates and candidates with disabilities. All applicants aretreated fairly and consistently at every stage of the recruitment process,including the consideration of reasonable adjustments. Sustainability is integral toFirst Community achieving the NHS Net Zero target. Job responsibilities The role is based in Responsive Services, the administrator is the firstpoint of contact for referrers into Responsive Services which comprises of theIntermediate Care Team, Virtual Ward, Urgent Community Response and ReferralHub. The administrator will: Manage the administrationof the referral process from external and internal referrers to provide betterand quicker access to clinicians and community services. Provide information,advice and signposting to ensure that every service user is able to speak tothe right person in the right place at the right time. Support the team tofacilitate patients discharge from the hospital into the community. We work closely with our Social and Health care partners so excellentcommunication skills are essential and the ability to work in a fast-pacedenvironment. The administrator is required to participate fully as a member ofResponsive Services providing efficient and effective running of theadministrative functions. Whencompleting your application please refer to both the Application Guide and fullJob Description & Person Specification - these can be found undersupporting documents. Person Specification Qualifications GCSE Maths and English or equivalent NVQ3 in administration/customer service ECDL or relevant word processing qualification Experience Experience of working in an administrative environment Experience of working in a customer service environment Skills Excellent communication and interpersonal skills Able to respond to people at all levels in own and partnership organisations, maintaining good working relationships Keyboard Skills-use of word, excel and outlook Evidence of literacy and numeracy skills Excellent organisational skills Time Management Ability to prioritise workload Confidentiality/data protection of the needs of clients and how to deal tactfully and sensitively to concerns Minute taking Touch typing / audio typing skills Knowledge Good working knowledge of IT use of Emis Excellent written and verbal communication skills Confidentiality/data protection Of the needs of clients and how to deal tactfully and sensitively to concerns Updating and maintaining databases Other Demonstrate organisations values Organised Ability to work as a team member Ability to work independently Flexible, adaptable and reliable Driving license and own transport Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £25,760 to £27,476 a year+5% HCAS per annum, pro rata
Apr 05, 2026
Full time
We are lookingfor a new administrator to join Responsive Services. Responsive Servicescomprises of the Intermediate Care team, Virtual ward, Referral Hub and UrgentCommunity Response. This role will be based at Consort House in centralRedhill. ResponsiveServices are an admission avoidance and facilitated discharge team working inthe east Surrey area. The Responsive Services administration team functions from 8am to 6pm Monday to Sunday. The postholder will be expected to work shift patterns to cover service delivery. Main duties of the job The administrator will work within the Referral Hub managing referrals from the hospital and the community, referrals are often taken over the phone with the administrator as the first point of contact for referrers. The administrator will take essential information from the referrer and direct the referral to a clinician for triage. This role will involve managing referrals via email, answering the phone, liaising with other teams, chasing documents and results in a timely way. We work closely with our Social and Health care partners so excellent communication skills are a must and the ability to work in a fast-paced environment. First Community is committed to safeguarding and promoting the welfare of vulnerable adults and children and expect all staff to share this commitment. First Community will support personal development through the annual appraisal process and in house training. If you would like to discuss the role further or to arrange a visit please contact Jessica Foster . About us Do you want to be part of an organisation recognised asone of the top community providers to work for in the country, delivering highquality NHS care? (2025 Staff Survey results) First Community is a staff ownedsocial enterprise rated Good by CQC, which delivers NHS community services acrosseast Surrey and parts of West Sussex. Weare looking for individuals who share our values First-rate care, First-rate people,First-rate value. First Community is a great placeto work, everyone has a voice and is supported to develop their career to itsfull potential. We offer all our staff: NHS terms and conditions, high qualitytraining and development opportunities, flexible working to enable a good worklife balance, an inclusive and friendly work environment, NHS pension,flexible retirement options and various employee benefits. Please talk to us before applyingor at interview about the flexibility you need. We may not be able to meet yourneeds exactly, but we do promise to fully consider your request and meet your needswhere possible. Flexible working options may vary depending on therole. At First Community we welcomeapplications from black, Asian and minority ethnic candidates, LGBTQ+candidates and candidates with disabilities. All applicants aretreated fairly and consistently at every stage of the recruitment process,including the consideration of reasonable adjustments. Sustainability is integral toFirst Community achieving the NHS Net Zero target. Job responsibilities The role is based in Responsive Services, the administrator is the firstpoint of contact for referrers into Responsive Services which comprises of theIntermediate Care Team, Virtual Ward, Urgent Community Response and ReferralHub. The administrator will: Manage the administrationof the referral process from external and internal referrers to provide betterand quicker access to clinicians and community services. Provide information,advice and signposting to ensure that every service user is able to speak tothe right person in the right place at the right time. Support the team tofacilitate patients discharge from the hospital into the community. We work closely with our Social and Health care partners so excellentcommunication skills are essential and the ability to work in a fast-pacedenvironment. The administrator is required to participate fully as a member ofResponsive Services providing efficient and effective running of theadministrative functions. Whencompleting your application please refer to both the Application Guide and fullJob Description & Person Specification - these can be found undersupporting documents. Person Specification Qualifications GCSE Maths and English or equivalent NVQ3 in administration/customer service ECDL or relevant word processing qualification Experience Experience of working in an administrative environment Experience of working in a customer service environment Skills Excellent communication and interpersonal skills Able to respond to people at all levels in own and partnership organisations, maintaining good working relationships Keyboard Skills-use of word, excel and outlook Evidence of literacy and numeracy skills Excellent organisational skills Time Management Ability to prioritise workload Confidentiality/data protection of the needs of clients and how to deal tactfully and sensitively to concerns Minute taking Touch typing / audio typing skills Knowledge Good working knowledge of IT use of Emis Excellent written and verbal communication skills Confidentiality/data protection Of the needs of clients and how to deal tactfully and sensitively to concerns Updating and maintaining databases Other Demonstrate organisations values Organised Ability to work as a team member Ability to work independently Flexible, adaptable and reliable Driving license and own transport Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £25,760 to £27,476 a year+5% HCAS per annum, pro rata
