Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we're looking for a Head of Client Solutions to join our Commercial team! Our mission? To switch up the status quo and become the UK's leading out of home business. With a fast growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we're bringing freedom to anyone with a parcel. At InPost UK, we're building an unparalleled group of talent that's committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top notch experts in e commerce, technology, scale up growth, sustainability, logistics and supply chain. We're a passionate bunch with high ambition - we collaborate, innovate, support each other, and leave egos at the door. Head of Client Solutions We're looking for an experienced, commercially aware and technically credible leader to scale our Client Solutions function. This is a pivotal role at the centre of merchant onboarding, technical integrations, checkout experience and operational readiness. You'll lead a high performing team responsible for delivering seamless, end to end merchant launches - ensuring every integration is robust, every configuration is accurate, and every go live sets the merchant up for long term success. If you thrive in fast paced, scaling environments and enjoy joining the dots across Product, Tech, Sales and Operations, this is an opportunity to shape a function that directly impacts growth, customer experience and platform integrity. What You'll Own Leadership & Function Build Lead and develop the Client Solutions team across onboarding, integrations and customer operations Define structure, standards and ways of working that drive consistency and accountability Build scalable processes, governance and documentation as we grow Drive improvements in time to launch and onboarding quality End to End Merchant Launch Excellence Own onboarding strategy across enterprise, mid market and SME merchants Oversee discovery, solution design, build, testing, launch and hypercare Ensure cross functional readiness across Product, Tech, Ops, Finance, Marketing and Sales Create clear visibility of onboarding performance, risks and delivery standards Technical & Integration Authority Act as SME across APIs, ecommerce platforms, plugins, data flows and system behaviour Serve as senior escalation point for complex integrations and technical challenges Ensure configuration accuracy across account setup, tracking, reporting and operational workflows Guide merchants and partners on best practice technical implementation Checkout & Customer Experience Shape best in class checkout journeys and UX standards Improve customer experience through smarter configuration, logic and communication flows Act as the voice of the customer, influencing product roadmap and scalable capability Ecosystem & Operational Alignment Lead marketplace and partner enablement across key ecommerce and logistics platforms Ensure operational configuration is aligned across routing, restricted goods and partner integrations Maintain end to end data integrity across onboarding and platform workflows What You'll Bring Significant experience leading Client Solutions, Onboarding, Technical Implementation or Customer Operations teams in ecommerce, logistics or high growth tech Deep understanding of APIs, integrations, ecommerce platforms and system configuration Proven experience managing full lifecycle merchant or platform launches Strong cross functional leadership and stakeholder influence at senior level A track record of building scalable frameworks, documentation and onboarding standards A curious, resilient and solutions focused mindset, comfortable navigating ambiguity This is a rare opportunity to shape how merchants integrate, launch and scale with us - building a function that sits at the heart of customer experience, product delivery and operational excellence. If you're excited by complexity, ownership and impact at scale, we'd love to hear from you. Perks of the job! Enhanced Annual Leave - 26 Days Plus the Option to Buy Additional Days per year More time for you to relax, explore, and enjoy life. Vitality Health Care Stay healthy and happy with our top notch health coverage. Work from Anywhere - 4 Weeks per year Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected. Enhanced Parental Leave We support you during those precious family moments. Rail Loan Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year. Volunteering Days Take a paid day to make a difference in your community. Hybrid Working (Role suitability dependent) We innovate, collaborate and optimise by coming together 3 days per week in the office. Bring Your Dog to Work Day (Every Friday) Make every Friday pawsitively amazing! The InPost process We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we'd like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you'll then go through another one or two stages, depending on the level of the role. At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
Feb 15, 2026
Full time
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we're looking for a Head of Client Solutions to join our Commercial team! Our mission? To switch up the status quo and become the UK's leading out of home business. With a fast growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we're bringing freedom to anyone with a parcel. At InPost UK, we're building an unparalleled group of talent that's committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top notch experts in e commerce, technology, scale up growth, sustainability, logistics and supply chain. We're a passionate bunch with high ambition - we collaborate, innovate, support each other, and leave egos at the door. Head of Client Solutions We're looking for an experienced, commercially aware and technically credible leader to scale our Client Solutions function. This is a pivotal role at the centre of merchant onboarding, technical integrations, checkout experience and operational readiness. You'll lead a high performing team responsible for delivering seamless, end to end merchant launches - ensuring every integration is robust, every configuration is accurate, and every go live sets the merchant up for long term success. If you thrive in fast paced, scaling environments and enjoy joining the dots across Product, Tech, Sales and Operations, this is an opportunity to shape a function that directly impacts growth, customer experience and platform integrity. What You'll Own Leadership & Function Build Lead and develop the Client Solutions team across onboarding, integrations and customer operations Define structure, standards and ways of working that drive consistency and accountability Build scalable processes, governance and documentation as we grow Drive improvements in time to launch and onboarding quality End to End Merchant Launch Excellence Own onboarding strategy across enterprise, mid market and SME merchants Oversee discovery, solution design, build, testing, launch and hypercare Ensure cross functional readiness across Product, Tech, Ops, Finance, Marketing and Sales Create clear visibility of onboarding performance, risks and delivery standards Technical & Integration Authority Act as SME across APIs, ecommerce platforms, plugins, data flows and system behaviour Serve as senior escalation point for complex integrations and technical challenges Ensure configuration accuracy across account setup, tracking, reporting and operational workflows Guide merchants and partners on best practice technical implementation Checkout & Customer Experience Shape best in class checkout journeys and UX standards Improve customer experience through smarter configuration, logic and communication flows Act as the voice of the customer, influencing product roadmap and scalable capability Ecosystem & Operational Alignment Lead marketplace and partner enablement across key ecommerce and logistics platforms Ensure operational configuration is aligned across routing, restricted goods and partner integrations Maintain end to end data integrity across onboarding and platform workflows What You'll Bring Significant experience leading Client Solutions, Onboarding, Technical Implementation or Customer Operations teams in ecommerce, logistics or high growth tech Deep understanding of APIs, integrations, ecommerce platforms and system configuration Proven experience managing full lifecycle merchant or platform launches Strong cross functional leadership and stakeholder influence at senior level A track record of building scalable frameworks, documentation and onboarding standards A curious, resilient and solutions focused mindset, comfortable navigating ambiguity This is a rare opportunity to shape how merchants integrate, launch and scale with us - building a function that sits at the heart of customer experience, product delivery and operational excellence. If you're excited by complexity, ownership and impact at scale, we'd love to hear from you. Perks of the job! Enhanced Annual Leave - 26 Days Plus the Option to Buy Additional Days per year More time for you to relax, explore, and enjoy life. Vitality Health Care Stay healthy and happy with our top notch health coverage. Work from Anywhere - 4 Weeks per year Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected. Enhanced Parental Leave We support you during those precious family moments. Rail Loan Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year. Volunteering Days Take a paid day to make a difference in your community. Hybrid Working (Role suitability dependent) We innovate, collaborate and optimise by coming together 3 days per week in the office. Bring Your Dog to Work Day (Every Friday) Make every Friday pawsitively amazing! The InPost process We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we'd like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you'll then go through another one or two stages, depending on the level of the role. At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
As the Head of Products - Tagetik, you'll lead our Tagetik Product Management team and set the strategic direction for our enterprise planning and financial solutions. You'll drive the long term roadmap, champion user centred design, promote a test and learn culture, and deliver products that support our wider Security of Supply strategy. This is a senior leadership role where you'll draw on deep domain knowledge, strong stakeholder influence, and a passion for solving complex challenges with scalable, value led solutions. Lead product vision and strategy Shape and evolve the long term vision for our Tagetik product suite. Align product plans with our Security of Supply strategy and wider business priorities. Translate customer, market, and business insights into actionable product roadmaps. Deliver measurable value Champion a value first mindset across the portfolio. Define and track OKRs and KPIs to measure success. Continuously evaluate product performance and outcomes. Put users at the heart of decisions Develop a deep understanding of user needs, journeys, and pain points. Use insight to validate ideas, prioritise work, and guide product decisions. Foster innovation and rapid experimentation Lead a fail fast, learn fast culture. Encourage teams to test hypotheses, validate assumptions early, and iterate quickly. Stay ahead of the market Keep across market trends and competitive insights. Use research to guide product direction and future bets. Drive execution and delivery Turn strategy into structured backlogs and clear delivery plans. Lead sprint planning, backlog prioritisation, and cross functional collaboration. Balance trade offs and resolve issues Make informed prioritisation decisions. Oversee live issues to ensure product stability, quality, and customer satisfaction. Collaborate and influence Work closely with engineering, IT, finance, and senior leadership to create shared ownership. Influence without authority and build strong, trusting partnerships. Build and scale great teams Recruit, develop, and inspire a high performing team of Product Managers. Ensure the team has the right capabilities and capacity for future needs. Coach and support talent Provide continuous feedback, carry out performance reviews, and invest in career development. Create an environment where colleagues feel empowered and able to grow. Essential experience Proven leadership across the full product lifecycle for Tagetik or similar EPM/Planning tools. Strong Planning & Budgeting domain expertise, ideally with CA/CMA/MBA (Finance). Experience, including deep hands on work with EPM platforms (Tagetik strongly preferred). Experience running requirement gathering workshops and translating insights into product requirements. Strong background in Agile ways of working. Ability to influence senior stakeholders across finance, tax, IT, engineering, and business teams. Confident leadership and clear, inclusive communication. Understanding of retail business drivers, commercial metrics, and performance indicators. Nice to have Experience applying discovery frameworks like Triple Diamond. Strong customer insight interpretation skills. Hands on experience with tools such as Aha! Experience partnering with data science and engineering teams. Knowledge of UX/UI principles and enterprise tech stacks. Familiarity with Agile methodologies, OKRs, and data led prioritisation. Capacity planning and resource forecasting experience. Strong decision making capabilities, including balancing innovation with technical debt. Understanding of large scale systems, performance engineering, and data platforms. Demonstrated success in building and growing high performing teams. Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We're a big business and we can offer a range of diverse full time & part time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
Feb 15, 2026
Full time
As the Head of Products - Tagetik, you'll lead our Tagetik Product Management team and set the strategic direction for our enterprise planning and financial solutions. You'll drive the long term roadmap, champion user centred design, promote a test and learn culture, and deliver products that support our wider Security of Supply strategy. This is a senior leadership role where you'll draw on deep domain knowledge, strong stakeholder influence, and a passion for solving complex challenges with scalable, value led solutions. Lead product vision and strategy Shape and evolve the long term vision for our Tagetik product suite. Align product plans with our Security of Supply strategy and wider business priorities. Translate customer, market, and business insights into actionable product roadmaps. Deliver measurable value Champion a value first mindset across the portfolio. Define and track OKRs and KPIs to measure success. Continuously evaluate product performance and outcomes. Put users at the heart of decisions Develop a deep understanding of user needs, journeys, and pain points. Use insight to validate ideas, prioritise work, and guide product decisions. Foster innovation and rapid experimentation Lead a fail fast, learn fast culture. Encourage teams to test hypotheses, validate assumptions early, and iterate quickly. Stay ahead of the market Keep across market trends and competitive insights. Use research to guide product direction and future bets. Drive execution and delivery Turn strategy into structured backlogs and clear delivery plans. Lead sprint planning, backlog prioritisation, and cross functional collaboration. Balance trade offs and resolve issues Make informed prioritisation decisions. Oversee live issues to ensure product stability, quality, and customer satisfaction. Collaborate and influence Work closely with engineering, IT, finance, and senior leadership to create shared ownership. Influence without authority and build strong, trusting partnerships. Build and scale great teams Recruit, develop, and inspire a high performing team of Product Managers. Ensure the team has the right capabilities and capacity for future needs. Coach and support talent Provide continuous feedback, carry out performance reviews, and invest in career development. Create an environment where colleagues feel empowered and able to grow. Essential experience Proven leadership across the full product lifecycle for Tagetik or similar EPM/Planning tools. Strong Planning & Budgeting domain expertise, ideally with CA/CMA/MBA (Finance). Experience, including deep hands on work with EPM platforms (Tagetik strongly preferred). Experience running requirement gathering workshops and translating insights into product requirements. Strong background in Agile ways of working. Ability to influence senior stakeholders across finance, tax, IT, engineering, and business teams. Confident leadership and clear, inclusive communication. Understanding of retail business drivers, commercial metrics, and performance indicators. Nice to have Experience applying discovery frameworks like Triple Diamond. Strong customer insight interpretation skills. Hands on experience with tools such as Aha! Experience partnering with data science and engineering teams. Knowledge of UX/UI principles and enterprise tech stacks. Familiarity with Agile methodologies, OKRs, and data led prioritisation. Capacity planning and resource forecasting experience. Strong decision making capabilities, including balancing innovation with technical debt. Understanding of large scale systems, performance engineering, and data platforms. Demonstrated success in building and growing high performing teams. Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We're a big business and we can offer a range of diverse full time & part time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. Our People People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.This role leads strategic change communications to support and embed a product-led way of working across LSEG. This person will develop and deliver an enterprise-wide change communications strategy enabling colleagues to understand, embrace and use product-led principles across LSEG. They will lead for simplicity, build engaging and simple communications and develop governance to ensure consistency across all product-led communication. This position is a Fixed term contract for a year Role Summary This role will develop and implement change communications for one of LSEG's most critical priorities, aligning plans across the firm following LSEG's change communication framework. They'll partner with the transformation team and other business leaders to diagnose change communication needs providing strategic engagement advice where needed. It will suit an experienced internal comms or change comms professional who is outcome-focused, fresh in thinking and great at making complex concepts simple. An outstanding partner, they'll work at pace, uphold strong communications governance and navigate conflicting priorities with confidence. What You'll be doing Provide oversight and direction on all Product-Led communications, driving consistency and alignment across Divisions and Functions through creation of toolkits and messaging guides. Lead the development of high-impact communications that deliver clear business outcomes . Collaborate with internal teams including the Transformation team, relevant Leadership Teams, Communications, Marketing and People teams to deliver consistently with impact Set a framework to measure the impact of communications and recommendations Lead the development of high-quality and high-impact communications that deliver clear outcomes against business priorities Advocate for the benefits of change and transformation and ensures all change comms plans align to the overarching transformation narrative. What Success Looks like A clear and consistent product-led narrative embedded across all internal communication channels, including talking points for leaders High levels of employee understanding of product-led principles, measured through surveys and feedback Communications that are open, transparent and delivered on time, with measurable outcomes supporting adoption and cultural change. Recognised for quality strategic advice and effective communication outcomes by senior and programme leaders. What You'll Bring A track record of creating simple and clear messaging, making relevant for diverse personas. A natural connector, with ability to join the dots quickly Critical thinking, prioritisation and delivery of excellence. Strong stakeholder management and influencing skills at senior levels. Expertise in change communications and organisational transformation. Strong proficiency in digital channels and compelling content creation. Collaborative attitude and passion for driving cultural change. What You'll get in return A unique opportunity to lead and influence communications for a major organisational shift, working with senior leaders and a global team.We value flexibility and are open to discussing work arrangements that support you to thrive. Career Stage: Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering
Feb 15, 2026
Full time
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. Our People People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.This role leads strategic change communications to support and embed a product-led way of working across LSEG. This person will develop and deliver an enterprise-wide change communications strategy enabling colleagues to understand, embrace and use product-led principles across LSEG. They will lead for simplicity, build engaging and simple communications and develop governance to ensure consistency across all product-led communication. This position is a Fixed term contract for a year Role Summary This role will develop and implement change communications for one of LSEG's most critical priorities, aligning plans across the firm following LSEG's change communication framework. They'll partner with the transformation team and other business leaders to diagnose change communication needs providing strategic engagement advice where needed. It will suit an experienced internal comms or change comms professional who is outcome-focused, fresh in thinking and great at making complex concepts simple. An outstanding partner, they'll work at pace, uphold strong communications governance and navigate conflicting priorities with confidence. What You'll be doing Provide oversight and direction on all Product-Led communications, driving consistency and alignment across Divisions and Functions through creation of toolkits and messaging guides. Lead the development of high-impact communications that deliver clear business outcomes . Collaborate with internal teams including the Transformation team, relevant Leadership Teams, Communications, Marketing and People teams to deliver consistently with impact Set a framework to measure the impact of communications and recommendations Lead the development of high-quality and high-impact communications that deliver clear outcomes against business priorities Advocate for the benefits of change and transformation and ensures all change comms plans align to the overarching transformation narrative. What Success Looks like A clear and consistent product-led narrative embedded across all internal communication channels, including talking points for leaders High levels of employee understanding of product-led principles, measured through surveys and feedback Communications that are open, transparent and delivered on time, with measurable outcomes supporting adoption and cultural change. Recognised for quality strategic advice and effective communication outcomes by senior and programme leaders. What You'll Bring A track record of creating simple and clear messaging, making relevant for diverse personas. A natural connector, with ability to join the dots quickly Critical thinking, prioritisation and delivery of excellence. Strong stakeholder management and influencing skills at senior levels. Expertise in change communications and organisational transformation. Strong proficiency in digital channels and compelling content creation. Collaborative attitude and passion for driving cultural change. What You'll get in return A unique opportunity to lead and influence communications for a major organisational shift, working with senior leaders and a global team.We value flexibility and are open to discussing work arrangements that support you to thrive. Career Stage: Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering
Role - Principal Consultant Technology - SAP S/4 Order-to-Cash (OTC) Consultant Location - UK Compensation - Competitive (including bonus) Job Description Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people. Your Role We are seeking a Principal SAP S/4HANA OTC Consultant to lead end-to-end design and delivery of complex OTC processes on S/4HANA. The role spans solution architecture, fit-to-standard design, integration leadership, build oversight, data migration, and deployment across global programs. The ideal candidate combines deep SD/OTC functional expertise with S/4HANA innovations (Fiori, aATP, Business Partner, FSCM Credit, Revenue Accounting, Condition Contracts/Rebates). The consultant will partner with business stakeholders, functional teams, and technical teams to ensure seamless delivery of OTC processes. Key Responsibilities Conduct workshops for requirement gathering, fit-gap analysis, and business process mapping. Translate business needs into functional specifications and solution designs. Recommend best practices and S/4HANA standard capabilities for OTC processes. Execute end to end project activities like Preparation, Explore / Fit-Gap, Realization, Testing (SIT, UAT), Data Migration Validation, Cutover, Go-Live and Hypercare support. Prepare project documentation: BPML, FS, Test Scripts, Training Materials. Good knowledge on configuring core OTC components: Sales Order Management Pricing & Discounts Delivery & Shipping Billing & Invoicing Credit Management ATP / aATP Output Management Support setup of Master Data objects like customer master, material master, condition records, etc. Integration with other SAP modules like MM, FI, PP, WM/EWM, TM, and GTS. Collaborate interfaces with middleware/IDoc/EDI teams for B2B integrations. Work with business SMEs, process owners, and IT teams. Provide training and knowledge transfer to business/end-users. Support change management and adoption initiatives. Collaboration Work with ABAP developers for WRICEF (Workflow, Reports, Interfaces, Conversions, Enhancements, Forms) designs. Validate functional logic in custom developments. Provide L2/L3 support for incident resolution and service requests. Handle change requests and incremental process enhancements. Understanding of Fiori Apps for OTC. Experience with IDocs, EDI, Output Management, and SmartForms/Adobe forms. Skills Must have SAP SD experience with Experience with minimum 2-3 full-cycle S/4HANA implementations. SAP Certification in S/4HANA Sales or related areas. Experience in industry-specific solutions (Retail, Manufacturing, Automotive, Consumer Goods, etc.). Experience with global rollouts, template deployments, and localization requirements. Experience working in Agile/Hybrid delivery models. Basic debugging skills (optional but preferred). Excellent communication & stakeholder engagement abilities. Strong problem-solving and analytical skills. Ability to work independently and lead functional streams. Team collaboration across geographies. Overview Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Feb 15, 2026
Full time
Role - Principal Consultant Technology - SAP S/4 Order-to-Cash (OTC) Consultant Location - UK Compensation - Competitive (including bonus) Job Description Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people. Your Role We are seeking a Principal SAP S/4HANA OTC Consultant to lead end-to-end design and delivery of complex OTC processes on S/4HANA. The role spans solution architecture, fit-to-standard design, integration leadership, build oversight, data migration, and deployment across global programs. The ideal candidate combines deep SD/OTC functional expertise with S/4HANA innovations (Fiori, aATP, Business Partner, FSCM Credit, Revenue Accounting, Condition Contracts/Rebates). The consultant will partner with business stakeholders, functional teams, and technical teams to ensure seamless delivery of OTC processes. Key Responsibilities Conduct workshops for requirement gathering, fit-gap analysis, and business process mapping. Translate business needs into functional specifications and solution designs. Recommend best practices and S/4HANA standard capabilities for OTC processes. Execute end to end project activities like Preparation, Explore / Fit-Gap, Realization, Testing (SIT, UAT), Data Migration Validation, Cutover, Go-Live and Hypercare support. Prepare project documentation: BPML, FS, Test Scripts, Training Materials. Good knowledge on configuring core OTC components: Sales Order Management Pricing & Discounts Delivery & Shipping Billing & Invoicing Credit Management ATP / aATP Output Management Support setup of Master Data objects like customer master, material master, condition records, etc. Integration with other SAP modules like MM, FI, PP, WM/EWM, TM, and GTS. Collaborate interfaces with middleware/IDoc/EDI teams for B2B integrations. Work with business SMEs, process owners, and IT teams. Provide training and knowledge transfer to business/end-users. Support change management and adoption initiatives. Collaboration Work with ABAP developers for WRICEF (Workflow, Reports, Interfaces, Conversions, Enhancements, Forms) designs. Validate functional logic in custom developments. Provide L2/L3 support for incident resolution and service requests. Handle change requests and incremental process enhancements. Understanding of Fiori Apps for OTC. Experience with IDocs, EDI, Output Management, and SmartForms/Adobe forms. Skills Must have SAP SD experience with Experience with minimum 2-3 full-cycle S/4HANA implementations. SAP Certification in S/4HANA Sales or related areas. Experience in industry-specific solutions (Retail, Manufacturing, Automotive, Consumer Goods, etc.). Experience with global rollouts, template deployments, and localization requirements. Experience working in Agile/Hybrid delivery models. Basic debugging skills (optional but preferred). Excellent communication & stakeholder engagement abilities. Strong problem-solving and analytical skills. Ability to work independently and lead functional streams. Team collaboration across geographies. Overview Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Key Responsibilities Manage a global team across multiple locations and disciplines to deliver a group wide Fraud Product Ownership strategy and Governance capability Engage with senior leadership across business, technology and operations to drive a consensus led Product strategy and roadmap Recommend and position strategic opportunities around industry best practices and tools for consideration and agreement across the group domain Develop Product Ownership Strategy business cases to identify strategic opportunities and decisions, including measurable success criteria Interlock funding requirements and commitments across the estate for group strategic initiatives Manage program governance and reporting Provide consolidated oversight of the Fraud and Cyber Fusion portfolio of change including, Technology, Business and product led transformation As part of a broader community of Economic Crime COO, design and implement a "Best in class" operating model with consistent governance, reporting and delivery responsibilities. Coordinate with various Business, Change and Technology teams to form a cross-program view of all changes impacting the service. Ensure all programmes in the service portfolio are clearly tracked and managed. Challenge adoption of new programs that don't align with the service's long term strategy. Establish and maintain engagement with internal and external stakeholders regarding the service's performance across the portfolio. Be the service champion and lead for broader cross ECONOMIC CRIME COO Optimization programs, Help establish a culture of innovation and change focused on delivering improvements to performance and production capability. Provide tactical and strategic analysis to influence and inform short and long term business decision making for the service. Lead strategic reviews across Global Fraud Product Strategy, Wholesale Fraud Operations and CFFC as necessary. This may include deep dives into process improvements, automation and operating model, etc. Proactively seek out areas of weakness and opportunity. Develop and implement improvement strategies and plans. Promote an appropriate Risk and Control culture by being an advocate of the Barclays ERMF, associated policies and Barclays Purpose and Values Key Skills/Experience Experience managing large scale change and transformation programs or equivalent background. Strong commercial and delivery mindset; ability to execute vision and strategy. Experience with managing people and influencing partners and stakeholders outside their line of oversight. Proven experience in managing senior stakeholders and delivering key updates on performance to a broad community of impacted parties. Experience working with and influencing stakeholders at Senior Leadership and Executive Committee levels Strong knowledge of Project Management best practices and frameworks as well as ability to embed these across the function. Ability to assess processes and operational functions for opportunities and recommendations to streamline and improve performance and customer journeys. Purpose of the role To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. Accountabilities Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices. Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations. Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs. Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality. Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement. Compliance with all regulatory requirements and internal policies related to customer experience. Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas. Management of attrition by working closely with HR in implementing retention initiatives for work force. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 15, 2026
Full time
Key Responsibilities Manage a global team across multiple locations and disciplines to deliver a group wide Fraud Product Ownership strategy and Governance capability Engage with senior leadership across business, technology and operations to drive a consensus led Product strategy and roadmap Recommend and position strategic opportunities around industry best practices and tools for consideration and agreement across the group domain Develop Product Ownership Strategy business cases to identify strategic opportunities and decisions, including measurable success criteria Interlock funding requirements and commitments across the estate for group strategic initiatives Manage program governance and reporting Provide consolidated oversight of the Fraud and Cyber Fusion portfolio of change including, Technology, Business and product led transformation As part of a broader community of Economic Crime COO, design and implement a "Best in class" operating model with consistent governance, reporting and delivery responsibilities. Coordinate with various Business, Change and Technology teams to form a cross-program view of all changes impacting the service. Ensure all programmes in the service portfolio are clearly tracked and managed. Challenge adoption of new programs that don't align with the service's long term strategy. Establish and maintain engagement with internal and external stakeholders regarding the service's performance across the portfolio. Be the service champion and lead for broader cross ECONOMIC CRIME COO Optimization programs, Help establish a culture of innovation and change focused on delivering improvements to performance and production capability. Provide tactical and strategic analysis to influence and inform short and long term business decision making for the service. Lead strategic reviews across Global Fraud Product Strategy, Wholesale Fraud Operations and CFFC as necessary. This may include deep dives into process improvements, automation and operating model, etc. Proactively seek out areas of weakness and opportunity. Develop and implement improvement strategies and plans. Promote an appropriate Risk and Control culture by being an advocate of the Barclays ERMF, associated policies and Barclays Purpose and Values Key Skills/Experience Experience managing large scale change and transformation programs or equivalent background. Strong commercial and delivery mindset; ability to execute vision and strategy. Experience with managing people and influencing partners and stakeholders outside their line of oversight. Proven experience in managing senior stakeholders and delivering key updates on performance to a broad community of impacted parties. Experience working with and influencing stakeholders at Senior Leadership and Executive Committee levels Strong knowledge of Project Management best practices and frameworks as well as ability to embed these across the function. Ability to assess processes and operational functions for opportunities and recommendations to streamline and improve performance and customer journeys. Purpose of the role To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. Accountabilities Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices. Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations. Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs. Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality. Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement. Compliance with all regulatory requirements and internal policies related to customer experience. Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas. Management of attrition by working closely with HR in implementing retention initiatives for work force. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
POST TITLE: Chief Executive Officer (CEO) LOCATION: Keele, Staffordshire, ST5 5NT (hybrid working available) HOURS: Full-time SALARY: Highly competitive salary package, including six figure base, plus benefits and performance-related bonus TERM OF POST: Permanent About Caudwell Children Caudwell Children is built to move fast and deliver real results. Having recently celebrated our 25th anniversary, we have supported tens of thousands of children and families with life changing services that build independence and transform futures. Founded by John Caudwell, we are an entrepreneurial charity powered by energy, accountability and ambition. We think commercially, act decisively and never stand still in our pursuit of better. We push harder, move faster and go further to deliver exceptional support for the children and families who need it most. Duties and responsibilities The Role The CEO will set the vision, pace and direction of the organisation, with a clear focus on growth, performance and income generation. You will be the figurehead internally and externally, equally comfortable motivating teams, influencing major partners, engaging high-net-worth individuals and operating at the highest levels of business, government and society. You will lead a strong operational and clinical platform while building an equally formidable income generation engine. Every income stream must deliver measurable returns, long-term sustainability and the ability to scale. This role demands commercial rigour, a competitive mindset and the ability to inspire others to perform beyond expectations. Person Specification A proven growth leader with a sustained track record of building revenue, scaling organisations and delivering results. You bring a winning mindset, thrive in performance-driven environments and are resilient, ambitious and driven to succeed. The Leader We Are Seeking We are seeking to partner with a truly exceptional, strategic yet hands on leader with an outstanding commercial track record. Your experience may come from Consumer, Technology, Financial Services, Healthcare or Life Sciences, Social Enterprise, Not for Profit or the broader business world. Regardless of sector background, you will be an innovator and a proven champion of partnerships and collaborations that deliver meaningful growth in both revenue and bottom line. You will bring a demonstrable track record of sustained commercial success, growth and innovation, and be recognised as a pioneering leader with exceptional tenacity, passion and determination to win. Key Responsibilities Develop and deliver a bold income strategy that drives significant growth in unrestricted and restricted income over the next five years. Set and exceed ambitious income targets across all fundraising and commercial channels, with clear ROI and accountability. Lead, motivate and develop high-performing teams, embedding a culture of pace, ownership and continuous improvement. Build and maximise high-value relationships with HNWIs, corporates and strategic partners, driving partnerships, sponsorship and philanthropy. Commercialise events and experiences, turning them into profitable platforms and powerful brand amplifiers. Identify and launch new income models including commercial ventures, licensing and social enterprise opportunities aligned to the mission. Use data, analytics and forecasting to drive performance management and decision-making. Lead Marketing, Operations and Service Delivery to ensure income growth strengthens impact and brand reputation. Act as the public and regulatory face of the Charity at local, national and parliamentary level. Hold full executive accountability for service delivery and clinical teams, ensuring operational excellence, clinical integrity and outstanding outcomes. Ensure services are safe, effective, outcome-driven and scalable, with strong governance and safeguarding throughout. Align service delivery capacity with income growth so resources, capability and delivery models evolve in step with demand. Create an environment where people feel supported, challenged and inspired to perform at their best. You will bring: Significant experience delivering year on year income growth through diversified revenue streams. Strong commercial acumen with proven negotiation and deal making capability. Experience building, leading and retaining high performing teams. Confidence engaging senior stakeholders, donors, corporates and strategic partners. Strong analytical skills with the ability to turn data into clear strategy and action. A hands on, lead from the front approach with energy and credibility. An empathic leadership style aligned to Caudwell Children's values and purpose. Experience developing new income channels or ventures and knowledge of charity governance and fundraising frameworks are advantageous. REWARD & BENEFITS Competitive base salary plus performance linked bonus. Enhanced holiday entitlement starting at 27 days and increasing with service. Hybrid working with flexibility. Award winning on site facilities at our Staffordshire headquarters. Pension, wellbeing and employee support benefits. Professional development and leadership training. Safeguarding and Inclusion: Caudwell Children is committed to safeguarding and promoting the welfare of children and young people. This role is subject to enhanced DBS checks and safer recruitment processes. We are a Disability Confident employer and are committed to building a diverse and inclusive organisation. We particularly encourage applications from candidates from under represented groups. HOW TO APPLY To apply, please submit your CV via the Apply button. Your application should demonstrate a full career and academic history of achievement, with dates included along with most recent or current basic salary and package detail. Thank you for your interest in Caudwell Children.
Feb 15, 2026
Full time
POST TITLE: Chief Executive Officer (CEO) LOCATION: Keele, Staffordshire, ST5 5NT (hybrid working available) HOURS: Full-time SALARY: Highly competitive salary package, including six figure base, plus benefits and performance-related bonus TERM OF POST: Permanent About Caudwell Children Caudwell Children is built to move fast and deliver real results. Having recently celebrated our 25th anniversary, we have supported tens of thousands of children and families with life changing services that build independence and transform futures. Founded by John Caudwell, we are an entrepreneurial charity powered by energy, accountability and ambition. We think commercially, act decisively and never stand still in our pursuit of better. We push harder, move faster and go further to deliver exceptional support for the children and families who need it most. Duties and responsibilities The Role The CEO will set the vision, pace and direction of the organisation, with a clear focus on growth, performance and income generation. You will be the figurehead internally and externally, equally comfortable motivating teams, influencing major partners, engaging high-net-worth individuals and operating at the highest levels of business, government and society. You will lead a strong operational and clinical platform while building an equally formidable income generation engine. Every income stream must deliver measurable returns, long-term sustainability and the ability to scale. This role demands commercial rigour, a competitive mindset and the ability to inspire others to perform beyond expectations. Person Specification A proven growth leader with a sustained track record of building revenue, scaling organisations and delivering results. You bring a winning mindset, thrive in performance-driven environments and are resilient, ambitious and driven to succeed. The Leader We Are Seeking We are seeking to partner with a truly exceptional, strategic yet hands on leader with an outstanding commercial track record. Your experience may come from Consumer, Technology, Financial Services, Healthcare or Life Sciences, Social Enterprise, Not for Profit or the broader business world. Regardless of sector background, you will be an innovator and a proven champion of partnerships and collaborations that deliver meaningful growth in both revenue and bottom line. You will bring a demonstrable track record of sustained commercial success, growth and innovation, and be recognised as a pioneering leader with exceptional tenacity, passion and determination to win. Key Responsibilities Develop and deliver a bold income strategy that drives significant growth in unrestricted and restricted income over the next five years. Set and exceed ambitious income targets across all fundraising and commercial channels, with clear ROI and accountability. Lead, motivate and develop high-performing teams, embedding a culture of pace, ownership and continuous improvement. Build and maximise high-value relationships with HNWIs, corporates and strategic partners, driving partnerships, sponsorship and philanthropy. Commercialise events and experiences, turning them into profitable platforms and powerful brand amplifiers. Identify and launch new income models including commercial ventures, licensing and social enterprise opportunities aligned to the mission. Use data, analytics and forecasting to drive performance management and decision-making. Lead Marketing, Operations and Service Delivery to ensure income growth strengthens impact and brand reputation. Act as the public and regulatory face of the Charity at local, national and parliamentary level. Hold full executive accountability for service delivery and clinical teams, ensuring operational excellence, clinical integrity and outstanding outcomes. Ensure services are safe, effective, outcome-driven and scalable, with strong governance and safeguarding throughout. Align service delivery capacity with income growth so resources, capability and delivery models evolve in step with demand. Create an environment where people feel supported, challenged and inspired to perform at their best. You will bring: Significant experience delivering year on year income growth through diversified revenue streams. Strong commercial acumen with proven negotiation and deal making capability. Experience building, leading and retaining high performing teams. Confidence engaging senior stakeholders, donors, corporates and strategic partners. Strong analytical skills with the ability to turn data into clear strategy and action. A hands on, lead from the front approach with energy and credibility. An empathic leadership style aligned to Caudwell Children's values and purpose. Experience developing new income channels or ventures and knowledge of charity governance and fundraising frameworks are advantageous. REWARD & BENEFITS Competitive base salary plus performance linked bonus. Enhanced holiday entitlement starting at 27 days and increasing with service. Hybrid working with flexibility. Award winning on site facilities at our Staffordshire headquarters. Pension, wellbeing and employee support benefits. Professional development and leadership training. Safeguarding and Inclusion: Caudwell Children is committed to safeguarding and promoting the welfare of children and young people. This role is subject to enhanced DBS checks and safer recruitment processes. We are a Disability Confident employer and are committed to building a diverse and inclusive organisation. We particularly encourage applications from candidates from under represented groups. HOW TO APPLY To apply, please submit your CV via the Apply button. Your application should demonstrate a full career and academic history of achievement, with dates included along with most recent or current basic salary and package detail. Thank you for your interest in Caudwell Children.
Head of Sales UK As the Head of Sales (UK), you are the engine of our regional growth. Reporting directly to the Managing Director (UK), you will lead a high-performing team of sellers to identify, shape, and close strategic Data and AI transformations. You are not a "manager from a distance." You will be a mentor who rolls up their sleeves to help a seller navigate a complex stakeholder map at an enterprise, or refine a commercial business case for a GenAI platform. Your success is measured by the Sold Gross Margin of the UK region, sales ROI, and the professional growth of your team. Your Strategic Mandate Drive High-Value Growth: Own and exceed half-yearly sold gross margin targets for the UK. Champion "Brave Transformation": Ensure the team is selling strategic, multi-year engagements that deliver genuine ROI, not just tactical "body shopping" Mentor & Multiply: Act as an active guide on deals, helping sellers move from "vendor" status to "trusted advisor." Partner with the Ecosystem: Work closely with Google Cloud's UK sales leadership to ensure we are their "go-to" partner for complex Data and AI transformations. Key Responsibilities 1. Sales Leadership & Mentorship Hands-on Deal Shaping: Join discovery calls, help qualify, review proposals, and provide strategic "pre-flight" checks on all major bids (£500k+). The Challenger Coach: Train your team in consultative selling, teaching them how to constructively challenge client assumptions to unlock bigger transformation opportunities. Pipeline Rigor: Maintain a clean, data-driven pipeline, providing the MD and Board with accurate forecasts. 2. Commercial & Strategic Oversight Margin Protection: Ensure every deal is sold with a healthy gross margin, balancing competitive pricing with the premium value of our expertise. Industry Focus: Oversee the UK's primary verticals (FSI, Telco, Media, Agencies), ensuring our GTM messaging resonates with industry-specific pain points. Collaboration: Work in lockstep with the Chief Solution Architect and Head of Delivery to ensure what is "sold" can be "delivered" to our high standards. 3. Team Building & Culture Scale-Up DNA: Recruit, onboard, and retain top-tier sales talent as we scale the UK footprint. Employee Engagement: Foster a culture of resilience, healthy competition, and continuous learning, aligning with the MD's goal of high employee engagement. Leading from the front: As part of our leadership, this role would work collaboratively with delivery & technical leadership to run the region and achieve it's goals About You: Your Experience & DNA Proven Sales Leadership: You have successfully managed a sales team within a technology consultancy or professional services firm, specifically in the Data/AI/Cloud space. UK Market Expertise: Deep experience navigating the UK enterprise landscape (FTSE 100/250) and a strong network within the Google Cloud ecosystem. The "Mentor" Mindset: You find more professional satisfaction in helping a junior seller close their first £1m deal than in closing it yourself. Commercial Acumen: You speak the language of the C-suite (ROI, EBITDA, Capex vs. Opex) and can translate technical GCP capabilities into financial outcomes. Resilience: You thrive in the "fluidity" of a scale-up where you have the autonomy to build processes, not just follow them. Why Join Us? We aren't just another GCP partner. We are the leaders in Agentic AI and MLOps. You will be selling the most cutting-edge technology on the market today, backed by an engineering team that is second to none.
Feb 15, 2026
Full time
Head of Sales UK As the Head of Sales (UK), you are the engine of our regional growth. Reporting directly to the Managing Director (UK), you will lead a high-performing team of sellers to identify, shape, and close strategic Data and AI transformations. You are not a "manager from a distance." You will be a mentor who rolls up their sleeves to help a seller navigate a complex stakeholder map at an enterprise, or refine a commercial business case for a GenAI platform. Your success is measured by the Sold Gross Margin of the UK region, sales ROI, and the professional growth of your team. Your Strategic Mandate Drive High-Value Growth: Own and exceed half-yearly sold gross margin targets for the UK. Champion "Brave Transformation": Ensure the team is selling strategic, multi-year engagements that deliver genuine ROI, not just tactical "body shopping" Mentor & Multiply: Act as an active guide on deals, helping sellers move from "vendor" status to "trusted advisor." Partner with the Ecosystem: Work closely with Google Cloud's UK sales leadership to ensure we are their "go-to" partner for complex Data and AI transformations. Key Responsibilities 1. Sales Leadership & Mentorship Hands-on Deal Shaping: Join discovery calls, help qualify, review proposals, and provide strategic "pre-flight" checks on all major bids (£500k+). The Challenger Coach: Train your team in consultative selling, teaching them how to constructively challenge client assumptions to unlock bigger transformation opportunities. Pipeline Rigor: Maintain a clean, data-driven pipeline, providing the MD and Board with accurate forecasts. 2. Commercial & Strategic Oversight Margin Protection: Ensure every deal is sold with a healthy gross margin, balancing competitive pricing with the premium value of our expertise. Industry Focus: Oversee the UK's primary verticals (FSI, Telco, Media, Agencies), ensuring our GTM messaging resonates with industry-specific pain points. Collaboration: Work in lockstep with the Chief Solution Architect and Head of Delivery to ensure what is "sold" can be "delivered" to our high standards. 3. Team Building & Culture Scale-Up DNA: Recruit, onboard, and retain top-tier sales talent as we scale the UK footprint. Employee Engagement: Foster a culture of resilience, healthy competition, and continuous learning, aligning with the MD's goal of high employee engagement. Leading from the front: As part of our leadership, this role would work collaboratively with delivery & technical leadership to run the region and achieve it's goals About You: Your Experience & DNA Proven Sales Leadership: You have successfully managed a sales team within a technology consultancy or professional services firm, specifically in the Data/AI/Cloud space. UK Market Expertise: Deep experience navigating the UK enterprise landscape (FTSE 100/250) and a strong network within the Google Cloud ecosystem. The "Mentor" Mindset: You find more professional satisfaction in helping a junior seller close their first £1m deal than in closing it yourself. Commercial Acumen: You speak the language of the C-suite (ROI, EBITDA, Capex vs. Opex) and can translate technical GCP capabilities into financial outcomes. Resilience: You thrive in the "fluidity" of a scale-up where you have the autonomy to build processes, not just follow them. Why Join Us? We aren't just another GCP partner. We are the leaders in Agentic AI and MLOps. You will be selling the most cutting-edge technology on the market today, backed by an engineering team that is second to none.
About Us City Building provides a range of repairs and maintenance, manufacturing, construction and refurbishment activities for Glasgow City Council and Wheatley Housing Group's citizens and customers as well as other public, private and third sector organisations. City Building operates both the largest construction craft apprenticeship programme in Scotland, and Royal Strathclyde Blindcraft Industries (RSBi), one of the largest supported manufacturing businesses in Europe, around 200 people, more than 50% of whom have a disability. Our accreditations include, ISO45001, ISO 14001 and ISO 9001:2015. We are current recipients of a Queen's Award for Enterprise Promoting Opportunity and Investors in Young People Platinum award. Both these accolades recognise our focus on investing in and growing a skilled staff base. As a City Building employee, you'll enjoy a competitive salary, excellent annual leave, and access to the Strathclyde Pension Fund. You will also benefit from wellbeing initiatives and discounted gym membership, supporting a positive and healthy work life balance. About the Role The Head of Operations plays a key strategic leadership role within the Extended Executive Leadership Team, reporting to the Divisional Director - Operations. You will lead the planning and delivery of repairs, maintenance, compliance and investment programmes, ensuring services are efficient, aligned to client priorities and delivered to a high standard. The role includes responsibility for the organisation's 5 year business plan objectives, oversight of productivity and resource planning, and leadership across financial governance, service performance, workforce planning and efficiency initiatives. You will develop and guide high performing teams, ensuring services remain responsive to business needs while maintaining strong client relationships. The role requires close collaboration across the business to support innovation, IT development, continuous improvement and a customer focused service ethos. You will also provide strategic leadership, ensuring compliance with legislation and effective policy implementation, and will deputise for the Divisional Director - Operations when required. What You Will Bring You will have extensive experience in a senior operational role within a relevant environment, supported by a degree or MBA in a related discipline or equivalent experience. Strong knowledge of repairs, maintenance and investment activities is essential, along with a proven ability to deliver effective solutions. You will demonstrate strong leadership, sound judgement, excellent communication skills and the ability to navigate complex organisational and political environments with integrity and resilience. CV and Supporting Statement must be submitted to Sarah Gracie, Associate Director - Eden Scott, via email by no later than Thursday 19 February 2026 at 12 noon. Head of Operations (x2 Positions) - Role Profile To be open, honest and transparent with all stakeholders, promoting partnership and sustainability. Trust To be trusted by our employees, clients and partners. Inclusion We are a welcoming, diverse and supportive organisation, that support all to reach their full potential by building trust. Community To play an important role in the communities of Glasgow we serve. Providing a first-class service together with jobs and training opportunities for local people. Ambition To build a culture of excellence, through continuous improvement to deliver outstanding services for all our customers, all whilst being an employer of choice within the city providing high quality and skilled jobs. Click here to view our Recruitment Policy When you are sure all the information you are about to submit is correct, press send:
Feb 15, 2026
Full time
About Us City Building provides a range of repairs and maintenance, manufacturing, construction and refurbishment activities for Glasgow City Council and Wheatley Housing Group's citizens and customers as well as other public, private and third sector organisations. City Building operates both the largest construction craft apprenticeship programme in Scotland, and Royal Strathclyde Blindcraft Industries (RSBi), one of the largest supported manufacturing businesses in Europe, around 200 people, more than 50% of whom have a disability. Our accreditations include, ISO45001, ISO 14001 and ISO 9001:2015. We are current recipients of a Queen's Award for Enterprise Promoting Opportunity and Investors in Young People Platinum award. Both these accolades recognise our focus on investing in and growing a skilled staff base. As a City Building employee, you'll enjoy a competitive salary, excellent annual leave, and access to the Strathclyde Pension Fund. You will also benefit from wellbeing initiatives and discounted gym membership, supporting a positive and healthy work life balance. About the Role The Head of Operations plays a key strategic leadership role within the Extended Executive Leadership Team, reporting to the Divisional Director - Operations. You will lead the planning and delivery of repairs, maintenance, compliance and investment programmes, ensuring services are efficient, aligned to client priorities and delivered to a high standard. The role includes responsibility for the organisation's 5 year business plan objectives, oversight of productivity and resource planning, and leadership across financial governance, service performance, workforce planning and efficiency initiatives. You will develop and guide high performing teams, ensuring services remain responsive to business needs while maintaining strong client relationships. The role requires close collaboration across the business to support innovation, IT development, continuous improvement and a customer focused service ethos. You will also provide strategic leadership, ensuring compliance with legislation and effective policy implementation, and will deputise for the Divisional Director - Operations when required. What You Will Bring You will have extensive experience in a senior operational role within a relevant environment, supported by a degree or MBA in a related discipline or equivalent experience. Strong knowledge of repairs, maintenance and investment activities is essential, along with a proven ability to deliver effective solutions. You will demonstrate strong leadership, sound judgement, excellent communication skills and the ability to navigate complex organisational and political environments with integrity and resilience. CV and Supporting Statement must be submitted to Sarah Gracie, Associate Director - Eden Scott, via email by no later than Thursday 19 February 2026 at 12 noon. Head of Operations (x2 Positions) - Role Profile To be open, honest and transparent with all stakeholders, promoting partnership and sustainability. Trust To be trusted by our employees, clients and partners. Inclusion We are a welcoming, diverse and supportive organisation, that support all to reach their full potential by building trust. Community To play an important role in the communities of Glasgow we serve. Providing a first-class service together with jobs and training opportunities for local people. Ambition To build a culture of excellence, through continuous improvement to deliver outstanding services for all our customers, all whilst being an employer of choice within the city providing high quality and skilled jobs. Click here to view our Recruitment Policy When you are sure all the information you are about to submit is correct, press send:
Descartes Unites the People and Technology that Move the World The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they're needed, when they're needed. We're one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what's most important to them. Learn more at . We're growing fast and invite you to join our amazing team. As the Expertise Centre Manager, you will lead and develop a remote technical support team serving customers across EMEA. You'll act as the first point of escalation for complex issues, collaborate cross-functionally with R&D, Professional Services, and Sales, and proactively drive improvements in problem management and service delivery. This role blends people leadership, technical problem-solving, and customer engagement, with direct responsibility for service quality, team performance, and client satisfaction. You'll also play a key role in customer relationship management by leading service reviews and ensuring that recurring issues are identified, resolved, and prevented. Key Responsibilities Lead, coach, and motivate a remote technical support team, fostering a strong customer-first mindset Act as the primary escalation point for complex or high-impact customer issues Ensure all incidents in Freshservice are triaged, assigned, and progressing daily Communicate and monitor SLAs and KPIs, driving accountability and continuous improvement Identify skills and knowledge gaps; design and implement training and development plans Partner with HR to recruit, onboard, and develop new team members Collaborate cross-functionally with R&D, Product, Professional Services, and Sales to ensure timely resolution of customer issues Develop, maintain, and improve diagnostic and procedural documentation Organize and lead regular service review meetings with key clients Analyse support trends and data to proactively identify risks and improvement opportunities Conduct "lessons learned" reviews following major incidents to strengthen problem management processes Provide regular reporting and insights to EMEA leadership Participate in an out-of-hours support rota as required What We're Looking For We're less focused on rigid checklists and more interested in how you think, lead, and learn. You may be a great fit if you bring: Core Skills & Experience Proven experience managing a technical support or client services team Strong background in a technical, business-critical environment Experience in transportation management, logistics, or supply chain (nice to have) Ability to lead calmly and effectively in high-pressure, 24/7 environments Strong customer-centric mindset with a solutions-driven approach Excellent communication, documentation, and presentation skills Experience handling multiple concurrent incidents and competing priorities Strong analytical and troubleshooting capabilities, including log file analysis Solid IT literacy, including Microsoft Office; familiarity with Windows environments, SQL, XML/XSL, or scripting is advantageous Aptitudes We Value (Descartes 5+2 Model) Smarts: Strong analytical thinking and sound judgment Curiosity: A desire to understand complex systems and continuously improve service delivery Coachability: Openness to feedback and commitment to personal growth Work Ethic: Reliability, ownership, and follow-through in a demanding environment Track Record: Evidence of delivering results through people and process improvement Responsibility: Accountability for decisions, outcomes, and team performance Honesty: Transparency and integrity in customer and internal relationships Why You'll Love Working Here Opportunity to lead a distributed, high-impact team across EMEA Exposure to enterprise-scale, mission-critical technology Collaborative, inclusive culture that values trust and accountability Ongoing learning and development opportunities Flexible working arrangements (remote or office-based) A leadership role with real influence on customer experience and service strategy Join Us As we scale, we're looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We're entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: Join a team that's committed to working with customers to conserve resources and enhance sustainability. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Source
Feb 15, 2026
Full time
Descartes Unites the People and Technology that Move the World The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they're needed, when they're needed. We're one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what's most important to them. Learn more at . We're growing fast and invite you to join our amazing team. As the Expertise Centre Manager, you will lead and develop a remote technical support team serving customers across EMEA. You'll act as the first point of escalation for complex issues, collaborate cross-functionally with R&D, Professional Services, and Sales, and proactively drive improvements in problem management and service delivery. This role blends people leadership, technical problem-solving, and customer engagement, with direct responsibility for service quality, team performance, and client satisfaction. You'll also play a key role in customer relationship management by leading service reviews and ensuring that recurring issues are identified, resolved, and prevented. Key Responsibilities Lead, coach, and motivate a remote technical support team, fostering a strong customer-first mindset Act as the primary escalation point for complex or high-impact customer issues Ensure all incidents in Freshservice are triaged, assigned, and progressing daily Communicate and monitor SLAs and KPIs, driving accountability and continuous improvement Identify skills and knowledge gaps; design and implement training and development plans Partner with HR to recruit, onboard, and develop new team members Collaborate cross-functionally with R&D, Product, Professional Services, and Sales to ensure timely resolution of customer issues Develop, maintain, and improve diagnostic and procedural documentation Organize and lead regular service review meetings with key clients Analyse support trends and data to proactively identify risks and improvement opportunities Conduct "lessons learned" reviews following major incidents to strengthen problem management processes Provide regular reporting and insights to EMEA leadership Participate in an out-of-hours support rota as required What We're Looking For We're less focused on rigid checklists and more interested in how you think, lead, and learn. You may be a great fit if you bring: Core Skills & Experience Proven experience managing a technical support or client services team Strong background in a technical, business-critical environment Experience in transportation management, logistics, or supply chain (nice to have) Ability to lead calmly and effectively in high-pressure, 24/7 environments Strong customer-centric mindset with a solutions-driven approach Excellent communication, documentation, and presentation skills Experience handling multiple concurrent incidents and competing priorities Strong analytical and troubleshooting capabilities, including log file analysis Solid IT literacy, including Microsoft Office; familiarity with Windows environments, SQL, XML/XSL, or scripting is advantageous Aptitudes We Value (Descartes 5+2 Model) Smarts: Strong analytical thinking and sound judgment Curiosity: A desire to understand complex systems and continuously improve service delivery Coachability: Openness to feedback and commitment to personal growth Work Ethic: Reliability, ownership, and follow-through in a demanding environment Track Record: Evidence of delivering results through people and process improvement Responsibility: Accountability for decisions, outcomes, and team performance Honesty: Transparency and integrity in customer and internal relationships Why You'll Love Working Here Opportunity to lead a distributed, high-impact team across EMEA Exposure to enterprise-scale, mission-critical technology Collaborative, inclusive culture that values trust and accountability Ongoing learning and development opportunities Flexible working arrangements (remote or office-based) A leadership role with real influence on customer experience and service strategy Join Us As we scale, we're looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We're entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: Join a team that's committed to working with customers to conserve resources and enhance sustainability. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Source
Job description Site Name: UK London New Oxford Street Posted Date: Feb GSK's success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Job Purpose This new position in Digital & Tech is to ensure that the L&C and WREF functions have the Digital, AI and Tech capabilities they need to enable GSK to achieve its purpose of improving patient lives. The position is responsible for driving bold Tech, Data and AI strategies for GSK's Legal & Compliance and WREF organizations to accelerate their digital transformation initiatives utilizing AI, digital, data and analytics capabilities across all their business processes, and into the four business units. The role will partner closely with all members of the Global L&C and WREF Leadership teams to align on strategic priorities for Digital & Tech and implement those agreed performance objectives. This role will be based in the UK so that it is close to key business stakeholders. We seek a digital transformation leader passionate about our mission, dedicated to patients and people, and committed to fostering an inclusive culture at GSK. Key responsibilities Strategic Leadership: This role will be a member of the Legal and WREF LTs and partner closely with the SVP, General Counsel on how AI, digital, data, and technology can improve employee capabilities and engagement and influence and increase digital and data literacy across both the broader L&C organisation and GSK overall. Single point accountability for all things Digital & Tech: Accountable for impeccable delivery and support for all technology products and services to the GSK L&C and WREF to enable delivery of their IPTc objectives for each member of the L&C and WREF LT's. Thought leadership, Influence and Digital Literacy: Build out new capability that are top quartile for Fortune 500 L&C and WREF functions. Agile and Software Engineering: Accountable for ensuring that all software engineering adheres to modern practices, including Agile, DevOps, and extensive AI based automation. Team Leadership & Stakeholder Collaboration: Lead and mentor a high-performing digital and technology team. Work closely with the Functional business leaders and Process-Aligned leaders, Tech, Privacy, Cybersecurity, Legal, and Compliance to ensure integration and regulatory compliance. Manage vendors and partners against business outcomes. Compliance & Governance: Accountable for ensuring all Digital & Tech products supporting GSK L&C and WREF are compliant with internal GSK security, risk management policies and practices, external regulatory and statutory requirements other local regulations applicable in the market we operate in. Ensure business continuity for all critical technology. Key Business Processes within the scope of the role: Legal Legal Matter & Case Management Platforms: Oversee legal matter and case management systems supporting litigation, advisory work, and external counsel. Apply AI/GenAI for matter prioritisation, risk assessment, and cost forecasting, ensuring compliance with privilege and jurisdictional requirements. Contract Lifecycle Management (CLM): Govern platforms supporting contract authoring, negotiation, execution, and obligation management. Leverage AI/GenAI for clause analysis, risk identification, and cycle-time reduction, ensuring standardisation and auditability. eDiscovery & Legal Data Management: Manage eDiscovery and legal data platforms supporting defensible document preservation, review, and production. Use AI/GenAI to accelerate review, identify relevance and privilege, and control costs. Intellectual Property (IP) Management Systems: Oversee systems managing IP portfolios, filings, and renewals. Apply analytics to assess portfolio value, competitive risk, and strategic alignment. Legal Knowledge & Advisory Enablement: Drive legal knowledge platforms enabling access to guidance, precedents, and research. Use AI to enhance search, summarisation, and advisory responsiveness. Compliance Regulatory Change & Obligation Management: Govern platforms tracking regulatory developments and obligations across geographies. Develop strategies for horizon scanning, impact assessment, and obligation mapping. Policy Management & Employee Attestations: Manage digital policy lifecycle platforms covering authoring, distribution, and attestations. Use technology to simplify content and improve understanding and compliance. Risk, Controls & Compliance Monitoring (GRC): Oversee GRC platforms supporting risk identification, control testing, and issue remediation. Apply pattern identification for risk prioritisation and anomaly detection. Investigations, Ethics & Whistleblowing Systems: Govern investigation and confidential reporting platforms. Use AI/GenAI for case triage and trend analysis, ensuring fairness, confidentiality, and regulatory compliance. WREF Portfolio & Lease Management Systems: Oversee platforms managing global property portfolios, leases, and financial obligations. Apply analytics to optimise portfolio strategy and cost efficiency. Capital Projects & Facilities Management: Govern tools supporting capital planning, construction, and facilities operations. Workplace Strategy & Space Optimisation: Drive digital workplace platforms supporting space planning and utilisation analytics. Sustainability, Energy & ESG Reporting: Manage platforms capturing energy, emissions, and sustainability data. Use analytics and AI/GenAI to support ESG reporting and performance improvement. Vendor, Asset & Service Provider Management: Oversee platforms managing vendors, service contracts, and asset lifecycles. Apply automation and AI/GenAI to improve service quality, compliance, and cost transparency. Basic Qualifications Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience. Extensive experience working in an Enterprise Technology organisation delivering services at global scale. Consulting and/ or BioPharma background is preferred. Experience and track record in successful Digital strategy development, solution design and execution using Digital, Data & Analytics to drive better customer engagement. Experience driving significant transformation (capabilities and culture) using AI/Digital/Data technology. Excellent relationship skills, strong influencing and communication skills at very senior level. Proven experience in influencing and leading agile methods and ways of working with data and technology. Excellent communication and negotiation skills, capable of building enthusiastic support for new ideas and converting resistance to endorsement with robust collaboration with various stakeholders, leaders, and agile team(s) across the organization. Preferred Qualifications Industry Certifications in 6 Sigma (Green or Black Belt), ITIL, Agile, or Privacy are desirable but not essential. Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Please contact us at where you can also request a call. . click apply for full job details
Feb 15, 2026
Full time
Job description Site Name: UK London New Oxford Street Posted Date: Feb GSK's success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Job Purpose This new position in Digital & Tech is to ensure that the L&C and WREF functions have the Digital, AI and Tech capabilities they need to enable GSK to achieve its purpose of improving patient lives. The position is responsible for driving bold Tech, Data and AI strategies for GSK's Legal & Compliance and WREF organizations to accelerate their digital transformation initiatives utilizing AI, digital, data and analytics capabilities across all their business processes, and into the four business units. The role will partner closely with all members of the Global L&C and WREF Leadership teams to align on strategic priorities for Digital & Tech and implement those agreed performance objectives. This role will be based in the UK so that it is close to key business stakeholders. We seek a digital transformation leader passionate about our mission, dedicated to patients and people, and committed to fostering an inclusive culture at GSK. Key responsibilities Strategic Leadership: This role will be a member of the Legal and WREF LTs and partner closely with the SVP, General Counsel on how AI, digital, data, and technology can improve employee capabilities and engagement and influence and increase digital and data literacy across both the broader L&C organisation and GSK overall. Single point accountability for all things Digital & Tech: Accountable for impeccable delivery and support for all technology products and services to the GSK L&C and WREF to enable delivery of their IPTc objectives for each member of the L&C and WREF LT's. Thought leadership, Influence and Digital Literacy: Build out new capability that are top quartile for Fortune 500 L&C and WREF functions. Agile and Software Engineering: Accountable for ensuring that all software engineering adheres to modern practices, including Agile, DevOps, and extensive AI based automation. Team Leadership & Stakeholder Collaboration: Lead and mentor a high-performing digital and technology team. Work closely with the Functional business leaders and Process-Aligned leaders, Tech, Privacy, Cybersecurity, Legal, and Compliance to ensure integration and regulatory compliance. Manage vendors and partners against business outcomes. Compliance & Governance: Accountable for ensuring all Digital & Tech products supporting GSK L&C and WREF are compliant with internal GSK security, risk management policies and practices, external regulatory and statutory requirements other local regulations applicable in the market we operate in. Ensure business continuity for all critical technology. Key Business Processes within the scope of the role: Legal Legal Matter & Case Management Platforms: Oversee legal matter and case management systems supporting litigation, advisory work, and external counsel. Apply AI/GenAI for matter prioritisation, risk assessment, and cost forecasting, ensuring compliance with privilege and jurisdictional requirements. Contract Lifecycle Management (CLM): Govern platforms supporting contract authoring, negotiation, execution, and obligation management. Leverage AI/GenAI for clause analysis, risk identification, and cycle-time reduction, ensuring standardisation and auditability. eDiscovery & Legal Data Management: Manage eDiscovery and legal data platforms supporting defensible document preservation, review, and production. Use AI/GenAI to accelerate review, identify relevance and privilege, and control costs. Intellectual Property (IP) Management Systems: Oversee systems managing IP portfolios, filings, and renewals. Apply analytics to assess portfolio value, competitive risk, and strategic alignment. Legal Knowledge & Advisory Enablement: Drive legal knowledge platforms enabling access to guidance, precedents, and research. Use AI to enhance search, summarisation, and advisory responsiveness. Compliance Regulatory Change & Obligation Management: Govern platforms tracking regulatory developments and obligations across geographies. Develop strategies for horizon scanning, impact assessment, and obligation mapping. Policy Management & Employee Attestations: Manage digital policy lifecycle platforms covering authoring, distribution, and attestations. Use technology to simplify content and improve understanding and compliance. Risk, Controls & Compliance Monitoring (GRC): Oversee GRC platforms supporting risk identification, control testing, and issue remediation. Apply pattern identification for risk prioritisation and anomaly detection. Investigations, Ethics & Whistleblowing Systems: Govern investigation and confidential reporting platforms. Use AI/GenAI for case triage and trend analysis, ensuring fairness, confidentiality, and regulatory compliance. WREF Portfolio & Lease Management Systems: Oversee platforms managing global property portfolios, leases, and financial obligations. Apply analytics to optimise portfolio strategy and cost efficiency. Capital Projects & Facilities Management: Govern tools supporting capital planning, construction, and facilities operations. Workplace Strategy & Space Optimisation: Drive digital workplace platforms supporting space planning and utilisation analytics. Sustainability, Energy & ESG Reporting: Manage platforms capturing energy, emissions, and sustainability data. Use analytics and AI/GenAI to support ESG reporting and performance improvement. Vendor, Asset & Service Provider Management: Oversee platforms managing vendors, service contracts, and asset lifecycles. Apply automation and AI/GenAI to improve service quality, compliance, and cost transparency. Basic Qualifications Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience. Extensive experience working in an Enterprise Technology organisation delivering services at global scale. Consulting and/ or BioPharma background is preferred. Experience and track record in successful Digital strategy development, solution design and execution using Digital, Data & Analytics to drive better customer engagement. Experience driving significant transformation (capabilities and culture) using AI/Digital/Data technology. Excellent relationship skills, strong influencing and communication skills at very senior level. Proven experience in influencing and leading agile methods and ways of working with data and technology. Excellent communication and negotiation skills, capable of building enthusiastic support for new ideas and converting resistance to endorsement with robust collaboration with various stakeholders, leaders, and agile team(s) across the organization. Preferred Qualifications Industry Certifications in 6 Sigma (Green or Black Belt), ITIL, Agile, or Privacy are desirable but not essential. Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Please contact us at where you can also request a call. . click apply for full job details
JOB DETAIL: Director, Product Management of Platform JOB BAND: SL CONTRACT TYPE: Permanent, Full-time DEPARTMENT: Technology, Systems & Delivery LOCATION: Salford, London, Glasgow, Birmingham, Cardiff, Newcastle - Hybrid PURPOSE OF THE ROLE BBC Product Group is looking to appoint a Director, Product Management of Platform who will work closely with the Director of Product & Design, Director, Product Management of Experiences, Product Leadership Team and wider BBC Leadership. As a user-centric Platform Product Leader you'll play a key role in the delivery of BBC's Digital-First ambition, and you will lead the product management community responsible for the Platform product strategy and capabilities that fuel BBC's audience-facing digital experiences. We need an established senior, technical product leader experienced in delivering transformational product strategies. They will be responsible for accelerating our transition to a platform-first product organisation, unlocking our teams' potential to discover, innovate and deliver at scale best-in-class platform capabilities. WHY JOIN THE TEAM? The role is key to accelerating our adoption of product operating model principles in the product management community as well as to championing collaboration and empowered cross-functional teams within the Product Group and with our partners and collaborators across the BBC, and beyond. YOUR KEY REPSONSIBILITIES AND IMPACT: Will include but are not limited to: Product vision, strategy and product go to market Lead on the product strategy, outcome-driven product roadmap and data-informed prioritisation for the Platform organisation, in close partnership with cross-functional leadership. Ensure buy in and visibility of the Platform product direction and priorities across the product teams and wider BBC. Work closely with our Experiences product leadership team to ensure alignment of roadmaps and goals across the product teams in Product Group. Deliver results through user-centric experimentation and delivery at scale, ensuring data-informed build/buy/partner product decisions in maturing our digital platform capabilities. Leadership, Mentoring & Coaching Lead change to establish a best-in-class product management organization and actively enable the wider product management community to thrive at the BBC. Adopt a mentoring and coaching approach to unlock the full potential of the product leadership team responsible for the Platform capabilities. Lead by example as an inclusive leader owning and being accountable for the department's performance against corporate diversity and inclusion, location, and sustainability targets. Act as a champion of empowered, cross-functional teams and evangelize adoption of the Agile ways of working and modern, data-informed product management practices. Stakeholder Relationship Engage senior stakeholders around the strategic direction of the BBC and drive collaboration across the business to build alignment on direction and priorities. Act as a thought leader and partner, championing Platform-first decisions and mindset across the Product Group and wider BBC. YOUR SKILLS AND EXPERIENCE We're looking for an: Experienced senior product leader with proven ability to lead large product management teams through transformational change and inspire teams on that journey. A seasoned product leader with a demonstrated track record of leading Platform-first product teams and delivering successful Platform products and capabilities. To succeed in this role, you'll need To be a practitioner of modern product management practices and Agile ways of working, and a champion of product operating model principles, with a successful change leadership track record. Experience as a Platform Product Leader, highly capable of working effectively with technical and business leaders, and fluent in partnering on decisions about technical architecture and business and user needs alike. Someone who Adopts an open communication style with the experience and ability to communicate the vision and priorities to both internal teams and senior executives with the BBC. Demonstrates strong platform product leadership and change leadership experience, seamlessly able to build, motivate and lead high performing Product teams. Is passionate about building and leading digital Platform capabilities and product management teams, ensuring users at the heart of everything we do. Is adept at managing numerous, diverse senior and executive level stakeholders, often operating under tight timescales and managing numerous competing priorities. Has a good technical understanding and highly capable of explaining complex concepts and decisions to a wide group of stakeholders in an approachable fashion. If you can bring some of these skills and experience, along with transferable strengths, we'd love to hear from you and encourage you to apply. Being a leader at the BBC means putting the organisation's interest, goals and values first, ahead of individual team or function needs. The characteristics of an enterprise leader are: Focuses on outcomes over activity, adapts quickly, and simplifies complexity. They balance short-term actions with long-term impact, take full accountability for actions and decision-making, and prioritise capability development to create teams fit for the future. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Life at BBC Here you will benefit from: Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. Excellent career and professional development. Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer. A values-based organisation where the way we do things is important as what we do. Benefits may vary if you are joining on an FTC basis or on an orchestra conditions contract. Learn more about life at the BBC and our values in our candidate pack. Candidate pack You belong We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential. We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. Find out more about diversity, inclusion and belonging in our strategy below. Disability confident We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss: BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
Feb 15, 2026
Full time
JOB DETAIL: Director, Product Management of Platform JOB BAND: SL CONTRACT TYPE: Permanent, Full-time DEPARTMENT: Technology, Systems & Delivery LOCATION: Salford, London, Glasgow, Birmingham, Cardiff, Newcastle - Hybrid PURPOSE OF THE ROLE BBC Product Group is looking to appoint a Director, Product Management of Platform who will work closely with the Director of Product & Design, Director, Product Management of Experiences, Product Leadership Team and wider BBC Leadership. As a user-centric Platform Product Leader you'll play a key role in the delivery of BBC's Digital-First ambition, and you will lead the product management community responsible for the Platform product strategy and capabilities that fuel BBC's audience-facing digital experiences. We need an established senior, technical product leader experienced in delivering transformational product strategies. They will be responsible for accelerating our transition to a platform-first product organisation, unlocking our teams' potential to discover, innovate and deliver at scale best-in-class platform capabilities. WHY JOIN THE TEAM? The role is key to accelerating our adoption of product operating model principles in the product management community as well as to championing collaboration and empowered cross-functional teams within the Product Group and with our partners and collaborators across the BBC, and beyond. YOUR KEY REPSONSIBILITIES AND IMPACT: Will include but are not limited to: Product vision, strategy and product go to market Lead on the product strategy, outcome-driven product roadmap and data-informed prioritisation for the Platform organisation, in close partnership with cross-functional leadership. Ensure buy in and visibility of the Platform product direction and priorities across the product teams and wider BBC. Work closely with our Experiences product leadership team to ensure alignment of roadmaps and goals across the product teams in Product Group. Deliver results through user-centric experimentation and delivery at scale, ensuring data-informed build/buy/partner product decisions in maturing our digital platform capabilities. Leadership, Mentoring & Coaching Lead change to establish a best-in-class product management organization and actively enable the wider product management community to thrive at the BBC. Adopt a mentoring and coaching approach to unlock the full potential of the product leadership team responsible for the Platform capabilities. Lead by example as an inclusive leader owning and being accountable for the department's performance against corporate diversity and inclusion, location, and sustainability targets. Act as a champion of empowered, cross-functional teams and evangelize adoption of the Agile ways of working and modern, data-informed product management practices. Stakeholder Relationship Engage senior stakeholders around the strategic direction of the BBC and drive collaboration across the business to build alignment on direction and priorities. Act as a thought leader and partner, championing Platform-first decisions and mindset across the Product Group and wider BBC. YOUR SKILLS AND EXPERIENCE We're looking for an: Experienced senior product leader with proven ability to lead large product management teams through transformational change and inspire teams on that journey. A seasoned product leader with a demonstrated track record of leading Platform-first product teams and delivering successful Platform products and capabilities. To succeed in this role, you'll need To be a practitioner of modern product management practices and Agile ways of working, and a champion of product operating model principles, with a successful change leadership track record. Experience as a Platform Product Leader, highly capable of working effectively with technical and business leaders, and fluent in partnering on decisions about technical architecture and business and user needs alike. Someone who Adopts an open communication style with the experience and ability to communicate the vision and priorities to both internal teams and senior executives with the BBC. Demonstrates strong platform product leadership and change leadership experience, seamlessly able to build, motivate and lead high performing Product teams. Is passionate about building and leading digital Platform capabilities and product management teams, ensuring users at the heart of everything we do. Is adept at managing numerous, diverse senior and executive level stakeholders, often operating under tight timescales and managing numerous competing priorities. Has a good technical understanding and highly capable of explaining complex concepts and decisions to a wide group of stakeholders in an approachable fashion. If you can bring some of these skills and experience, along with transferable strengths, we'd love to hear from you and encourage you to apply. Being a leader at the BBC means putting the organisation's interest, goals and values first, ahead of individual team or function needs. The characteristics of an enterprise leader are: Focuses on outcomes over activity, adapts quickly, and simplifies complexity. They balance short-term actions with long-term impact, take full accountability for actions and decision-making, and prioritise capability development to create teams fit for the future. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Life at BBC Here you will benefit from: Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. Excellent career and professional development. Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer. A values-based organisation where the way we do things is important as what we do. Benefits may vary if you are joining on an FTC basis or on an orchestra conditions contract. Learn more about life at the BBC and our values in our candidate pack. Candidate pack You belong We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential. We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. Find out more about diversity, inclusion and belonging in our strategy below. Disability confident We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss: BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
Global Head of HR £125K + benefits Manchester (Flexible) Hybrid working with weekly travel required to Banbury (some international travel and wider UK travel also required) If you've ever wanted to lead a people function with breadth, this is it. Global remit, multiple countries, significant transformation and real operational accountability. As Global Head of HR, you'll lead the HR Business Partnering teams and strategic people initiatives across geographies to align, equip and accelerate the workforce to achieve strategic priorities. You will be partnering to strengthen a high-performing, delivery-focused people function that stays close to and accelerates the business, balancing hands-on leadership and delivery with enterprise-wide thinking, driving change where it matters most. This role is built for a HR leader who has already operated internationally and is ready to step into a role of scale, influence and consequence. Why this role? Let's be clear on what this role is really about: this role exists to equip and enable our colleagues to be at their best, at global scale. This is HR where: Operational delivery comes first You quickly see, feel and hear your impact Multi-country teams come together across borders to deliver as one What you'll be doing You'll lead HR Business Partners and initiatives across multiple countries, with direct accountability for: HR delivery at scale, across different markets, cultures and regulatory environments Elevating and aligning a global HR Business Partner model so it delivers consistent, high-impact support everywhere Major organisational change: organisational redesign, realignment and transformation Ensuring people decisions are commercially grounded, financially sound and operationally deliverable You've done this before and led international HR teams driving global initiatives You know what works (and what doesn't). What we're looking for We're not looking for someone who's only operated in one country and we're not looking for someone who prefers process over outcomes or wants distance from delivery. We are looking for someone who: Has led HR teams across multiple countries (this is essential) Has driven organisational change, including redesign and realignment Has elevated and aligned HR Business Partnering models globally Is commercially sharp, operationally strong and comfortable with pace, complexity and ambiguity Brings financial services experience and a pragmatic, delivery-focused mindset What you'll get in return Salary ca. £125K + bonus + benefits Car allowance (£7,192.50) 30 days holiday + bank holidays Private healthcare for you and your family Company pension scheme Flexible benefits (gym membership, tech, health assessments and more) Access to an online wellbeing centre Discounts with a wide range of retailers Electric Vehicle / Plug-in Hybrid Vehicle scheme About Bibby Financial Services We're a global organisation operating in nine countries, supporting over 9,000 SMEs worldwide. Following the completion of a £1bn securitisation deal, we're increasing our lending to UK businesses at a time when support really matters and this role plays a vital part in making that happen. This is a sizeable, complex and visible role, offering genuine stretch and progression. The scope, exposure and impact make this a credible stepping stone to Group Chief People Officer level in time, for someone who wants to build a legacy, not just hold a title. Apply, reach out, or start the conversation before 20th March 2026. Because roles like this don't come around often, and neither do people who are right for them. Everyone will receive a response. Bibby Financial Services is committed to creating an inclusive workplace. If you require any adjustments during the recruitment process, please let us know.
Feb 15, 2026
Full time
Global Head of HR £125K + benefits Manchester (Flexible) Hybrid working with weekly travel required to Banbury (some international travel and wider UK travel also required) If you've ever wanted to lead a people function with breadth, this is it. Global remit, multiple countries, significant transformation and real operational accountability. As Global Head of HR, you'll lead the HR Business Partnering teams and strategic people initiatives across geographies to align, equip and accelerate the workforce to achieve strategic priorities. You will be partnering to strengthen a high-performing, delivery-focused people function that stays close to and accelerates the business, balancing hands-on leadership and delivery with enterprise-wide thinking, driving change where it matters most. This role is built for a HR leader who has already operated internationally and is ready to step into a role of scale, influence and consequence. Why this role? Let's be clear on what this role is really about: this role exists to equip and enable our colleagues to be at their best, at global scale. This is HR where: Operational delivery comes first You quickly see, feel and hear your impact Multi-country teams come together across borders to deliver as one What you'll be doing You'll lead HR Business Partners and initiatives across multiple countries, with direct accountability for: HR delivery at scale, across different markets, cultures and regulatory environments Elevating and aligning a global HR Business Partner model so it delivers consistent, high-impact support everywhere Major organisational change: organisational redesign, realignment and transformation Ensuring people decisions are commercially grounded, financially sound and operationally deliverable You've done this before and led international HR teams driving global initiatives You know what works (and what doesn't). What we're looking for We're not looking for someone who's only operated in one country and we're not looking for someone who prefers process over outcomes or wants distance from delivery. We are looking for someone who: Has led HR teams across multiple countries (this is essential) Has driven organisational change, including redesign and realignment Has elevated and aligned HR Business Partnering models globally Is commercially sharp, operationally strong and comfortable with pace, complexity and ambiguity Brings financial services experience and a pragmatic, delivery-focused mindset What you'll get in return Salary ca. £125K + bonus + benefits Car allowance (£7,192.50) 30 days holiday + bank holidays Private healthcare for you and your family Company pension scheme Flexible benefits (gym membership, tech, health assessments and more) Access to an online wellbeing centre Discounts with a wide range of retailers Electric Vehicle / Plug-in Hybrid Vehicle scheme About Bibby Financial Services We're a global organisation operating in nine countries, supporting over 9,000 SMEs worldwide. Following the completion of a £1bn securitisation deal, we're increasing our lending to UK businesses at a time when support really matters and this role plays a vital part in making that happen. This is a sizeable, complex and visible role, offering genuine stretch and progression. The scope, exposure and impact make this a credible stepping stone to Group Chief People Officer level in time, for someone who wants to build a legacy, not just hold a title. Apply, reach out, or start the conversation before 20th March 2026. Because roles like this don't come around often, and neither do people who are right for them. Everyone will receive a response. Bibby Financial Services is committed to creating an inclusive workplace. If you require any adjustments during the recruitment process, please let us know.
Head of Business Management and Economics Job Reference schooltalent/TP/180/2316 Number of Positions: 1 Contract Type: Full Time Permanent Full time, permanent role available from August 2026 £61,411 per annum Working Hours: 35 hours per week Location: Edinburgh Closing Date: 14/02/2026 Department: Business and Economics Region / Division: Edinburgh Academy Job Role: Teaching Package Description The school prides itself on its warm and welcoming community, inclusive of all staff. Our teaching staff work alongside the operational teams to ensure the smooth running of the school. We value the contribution of all team members. Through involvement in the co-curricular programme all those who work with us can bring their passions to work. Developing our talent is important to us. Access to training and professional development is available and encouraged. Our reward package includes: Generous Defined Contribution Pension Scheme Access to onsite gym Employee Assistance Programme Employee Benefits Programme, including discounted access to health insurance, financial well-being products, cycle to work and electric car schemes as well as discounts to a number of major retailers A three course lunch is provided during term time The Role We are seeking an experienced and inspirational teacher to become the next Head of Business Management and Economics following the retiral of the current post holder at the end of this academic session. The role is available from August 2026. This post sets the direction for the Business Management and Economics Department, ensuring our young people receive an exceptional education in the subject, as well as creating opportunities in entrepreneurship and leadership through the co-curricular programme. The Department The Head of Department works alongside two other teaching staff, one full-time and one part-time. In addition to core subject teaching, departmental staff are encouraged to become involved in a wide range of extracurricular activities for example, Young Enterprise and Future Assets competitions. Colleagues are encouraged to continue developing their subject knowledge and skills through a range of professional learning, as well as broadening their teaching experience through delivery across levels and subjects within the department. The Department offers both Business Management and Economics from National 5 to Advanced Higher Grade. National 5 Business Management and National 5 Economics are offered to pupils in 4ths (S3) and 5ths (S4). There is no dedicated Business or Economics teaching below this level, although there is active involvement with after school Enterprise activities and interdisciplinary learning projects in both 2nds (S1) and 3rds (S2). SQA Higher Business Management and Higher Economics are available to students both as a progression from National 5 and as fresh start courses. Due to the popularity of both subjects, they are offered in two blocks. At Advanced Higher, the Department currently offers both Business Management and Economics. In addition, the department is also currently delivering the SQA Leadership Award as an additional qualification available to pupils in Sixths and Sevenths. Main Responsibilities The teaching of Business Management and Economics from Fourths (S3) up to Advanced Higher Level. Promote and oversee subject related co curricular activities. The responsibilities common to all Heads of Department also include: All matters relating to the teaching and examining of subject areas administered by the Department. Contributions to and leading the highest quality teaching and learning up to and including 7ths (S6), throughout the Senior School. All aspects of the fabric and resources of the Department. Matters relating to the recruitment, welfare, discipline, and performance of those staff members whose timetable lies wholly or partly within the Department. Contribute to and promote the collegiate philosophy, which underpins departmental activities at the Edinburgh Academy, delegating responsibilities as appropriate. Support colleagues in their professional development and contribute to the school Professional Review process. Matters relating to the administration of the Department's share of the academic budget, and any other departmental finance that may be required. Matters of inter departmental or whole school concern, including health and safety issues, the internal ethos and external image of the school. Promote and protect children's welfare in all aspects of their contribution to school life and follow school Health and Safety guidelines. Contribute to the Department's co curricular activities and participate in the wider school programme of co curricular activities. Duties and responsibilities associated with all teachers at the Edinburgh Academy are: To plan, prepare and teach lessons to all assigned pupils according to their educational needs. To assess, record and report on the progress of the pupils within the guidelines written in the Staff Handbook. To engage with the wider school curriculum in a manner which is consistent with the ethos of the School. To carry out such administrative and other routine tasks as are outlined in the Staff Handbook. To demonstrate a commitment to both individual professional development and to the developing curriculum in the School. To carry out any other duties and to assume any other responsibilities as the Rector shall from time to time reasonably request. To be conscious at all times of the importance of the external image of the School and to act in a professional and constructive manner with pupils, parents and external agencies. Short listed candidates will be asked to plan and teach a lesson. The Ideal Candidate GTCS registered (or ability to be) with an appropriate degree and relevant teaching qualifications- E Experience of teaching National 5, Higher and Advanced Higher Business - E Experience of teaching Economics up to AH - D Experience leading a team or running a department - D Previous relevant career experience in a business setting - D Ability to deliver imaginative and engaging lessons to positively encourage the next generation - E Able to work as part of a team as well as under own initiative - E Demonstration of, and commitment to, the safeguarding/child protection/pastoral care responsibilities required of all teachers - E Ability to work in a professional manner in keeping with the ethos, vision and values of The Edinburgh Academy, acting as a role model to colleagues and pupils - E Excellent organisational and communication skills - E Able to offer a range of co curricular activities both in department and whole school - E Experience of contributing to whole school development projects/committees - D About the school/organisation The Edinburgh Academy is a fully co educational school. The School consists of a Senior School, Junior School and a Nursery Department. The School is a member of HMC. The Edinburgh Academy moved to full co education across the whole school in 2008. The Junior and Senior Schools are on separate sites, both of which have spacious grounds and sports facilities including extensive playing fields, an all weather sports area, and a large Sports Hall and Centre.
Feb 15, 2026
Full time
Head of Business Management and Economics Job Reference schooltalent/TP/180/2316 Number of Positions: 1 Contract Type: Full Time Permanent Full time, permanent role available from August 2026 £61,411 per annum Working Hours: 35 hours per week Location: Edinburgh Closing Date: 14/02/2026 Department: Business and Economics Region / Division: Edinburgh Academy Job Role: Teaching Package Description The school prides itself on its warm and welcoming community, inclusive of all staff. Our teaching staff work alongside the operational teams to ensure the smooth running of the school. We value the contribution of all team members. Through involvement in the co-curricular programme all those who work with us can bring their passions to work. Developing our talent is important to us. Access to training and professional development is available and encouraged. Our reward package includes: Generous Defined Contribution Pension Scheme Access to onsite gym Employee Assistance Programme Employee Benefits Programme, including discounted access to health insurance, financial well-being products, cycle to work and electric car schemes as well as discounts to a number of major retailers A three course lunch is provided during term time The Role We are seeking an experienced and inspirational teacher to become the next Head of Business Management and Economics following the retiral of the current post holder at the end of this academic session. The role is available from August 2026. This post sets the direction for the Business Management and Economics Department, ensuring our young people receive an exceptional education in the subject, as well as creating opportunities in entrepreneurship and leadership through the co-curricular programme. The Department The Head of Department works alongside two other teaching staff, one full-time and one part-time. In addition to core subject teaching, departmental staff are encouraged to become involved in a wide range of extracurricular activities for example, Young Enterprise and Future Assets competitions. Colleagues are encouraged to continue developing their subject knowledge and skills through a range of professional learning, as well as broadening their teaching experience through delivery across levels and subjects within the department. The Department offers both Business Management and Economics from National 5 to Advanced Higher Grade. National 5 Business Management and National 5 Economics are offered to pupils in 4ths (S3) and 5ths (S4). There is no dedicated Business or Economics teaching below this level, although there is active involvement with after school Enterprise activities and interdisciplinary learning projects in both 2nds (S1) and 3rds (S2). SQA Higher Business Management and Higher Economics are available to students both as a progression from National 5 and as fresh start courses. Due to the popularity of both subjects, they are offered in two blocks. At Advanced Higher, the Department currently offers both Business Management and Economics. In addition, the department is also currently delivering the SQA Leadership Award as an additional qualification available to pupils in Sixths and Sevenths. Main Responsibilities The teaching of Business Management and Economics from Fourths (S3) up to Advanced Higher Level. Promote and oversee subject related co curricular activities. The responsibilities common to all Heads of Department also include: All matters relating to the teaching and examining of subject areas administered by the Department. Contributions to and leading the highest quality teaching and learning up to and including 7ths (S6), throughout the Senior School. All aspects of the fabric and resources of the Department. Matters relating to the recruitment, welfare, discipline, and performance of those staff members whose timetable lies wholly or partly within the Department. Contribute to and promote the collegiate philosophy, which underpins departmental activities at the Edinburgh Academy, delegating responsibilities as appropriate. Support colleagues in their professional development and contribute to the school Professional Review process. Matters relating to the administration of the Department's share of the academic budget, and any other departmental finance that may be required. Matters of inter departmental or whole school concern, including health and safety issues, the internal ethos and external image of the school. Promote and protect children's welfare in all aspects of their contribution to school life and follow school Health and Safety guidelines. Contribute to the Department's co curricular activities and participate in the wider school programme of co curricular activities. Duties and responsibilities associated with all teachers at the Edinburgh Academy are: To plan, prepare and teach lessons to all assigned pupils according to their educational needs. To assess, record and report on the progress of the pupils within the guidelines written in the Staff Handbook. To engage with the wider school curriculum in a manner which is consistent with the ethos of the School. To carry out such administrative and other routine tasks as are outlined in the Staff Handbook. To demonstrate a commitment to both individual professional development and to the developing curriculum in the School. To carry out any other duties and to assume any other responsibilities as the Rector shall from time to time reasonably request. To be conscious at all times of the importance of the external image of the School and to act in a professional and constructive manner with pupils, parents and external agencies. Short listed candidates will be asked to plan and teach a lesson. The Ideal Candidate GTCS registered (or ability to be) with an appropriate degree and relevant teaching qualifications- E Experience of teaching National 5, Higher and Advanced Higher Business - E Experience of teaching Economics up to AH - D Experience leading a team or running a department - D Previous relevant career experience in a business setting - D Ability to deliver imaginative and engaging lessons to positively encourage the next generation - E Able to work as part of a team as well as under own initiative - E Demonstration of, and commitment to, the safeguarding/child protection/pastoral care responsibilities required of all teachers - E Ability to work in a professional manner in keeping with the ethos, vision and values of The Edinburgh Academy, acting as a role model to colleagues and pupils - E Excellent organisational and communication skills - E Able to offer a range of co curricular activities both in department and whole school - E Experience of contributing to whole school development projects/committees - D About the school/organisation The Edinburgh Academy is a fully co educational school. The School consists of a Senior School, Junior School and a Nursery Department. The School is a member of HMC. The Edinburgh Academy moved to full co education across the whole school in 2008. The Junior and Senior Schools are on separate sites, both of which have spacious grounds and sports facilities including extensive playing fields, an all weather sports area, and a large Sports Hall and Centre.
About the Role Grade Level (for internal use): 15 The S&P Enterprise Architecture office is a newly established capability that provides technology, system and data alignment, control, and insight across all divisions and corporate functions of S&P Global. The office is orientated around five strategic principles: A Single View of Enterprise Architecture - Develop and maintain a consolidated view of systems, data, and technology (current and future state) assets to support investment and integration decisions. Evolve Common Governance & Standards - Evolve and embed enterprise-level governance and standards building on existing TDOC and ARB processes. Enable Enterprise-Scale Data, AI, & Agentic Capabilities - Coordinate architecture for AI and agentic solutions to ensure responsible adoption and shared value across business units. Develop Architecture Capability and Community - Build an empowered network of architects across divisions and functions with shared ways of working, tools, architecture principles and frameworks. Deliver Measurable Business Alignment & Value - Enable Technology Value realization and demonstrate clear outcomes such as cost savings through reduced duplication, enhanced Productivity through improved time-to-market, and Efficiency through optimized investment. The office is newly formed as part of the company's strategy to more tightly align technology, business functions and data assets to accelerate AI readiness of the entire technology estate. The office has oversight of all aspects of technology: from IT and business systems through to product platforms. As part of this new office initiative, multiple roles are being recruited across levels. Each role will be assigned to any of the 3 priority capabilities, with a possibility of role rotation enabling a well-rounded team: Strategy and Program: To set overall direction and interact with key initiatives across S&P, driving synergy and efficiency optimization, including strategy and transformation roadmap for future state EA artifacts Governance and Community: To run and embed governance and activate the architecture community through ARBs, TDAs, and other related processes. Establishing cohesive definitions and effective ways of working, including aligning the Divisions towards the standards of the future state EA artifacts. Assets and Tooling: To own architecture tool(s) and drive transparent documentation of multiple architectural assets and best practices, including the implementation and ownership of future state EA artifacts. The Impact: As an Enterprise Architect, you will report to the S&P Global Head of Enterprise Architecture and will be part of the newly formed S&P EA office. You will support 150 architects across the Divisions, driving alignment between technical solutions and business needs, fostering a culture of innovation, and overseeing the seamless integration of governance processes to support scalable and unified technology, data and product outcomes throughout S&P Global. Responsibilities and Impact: Establish and run formal governance mechanisms, including an Enterprise-wide Architecture Review Board (EARB), Divisional Architecture Boards (DABs), Software Governance Board (SGB) and other critical processes to embed standardized architectural governance across the Divisions. Drive operational execution of these bodies, ensuring compliance with architecture standards, and documentation of critical technical decisions. Activate and grow the architecture community of practice to promote shared standards and practices as well as build a network of architects with shared ways of working, tools, and frameworks. Own communication strategy to build the architecture community and foster an Innovation culture. Provide strategic guidance and ensure consistency of all architecture artifacts, adhering to future state standards for EA artifacts and ensure alignment across Divisions and architecture domains. Form important partnerships across the enterprise, both internal and external, to facilitate collaboration and stay informed of new capabilities and emerging technology trends. Support the development, maintenance, and governance of the newly established enterprise architecture function. Lead stakeholder engagement across business and technology leadership. Support the architecture across major domains: business, application, data, and infrastructure/technology (cloud, edge, streaming, SaaS/PaaS). Drive alignment with new acquisition/integration (M&A) initiatives to ensure smooth architectural integration of new businesses, participating in due diligence as necessary. Establish and run Centers of Excellence as the Enterprise Architecture function maturity evolves. Contribute to architectural effectiveness reporting to track key metrics such adherence to approved standards, measuring the reduction of technical debt logged via the ARB process, and evaluating the level of engagement and adoption of shared knowledge and training within the community. Champion FinOps practices, ensuring financial accountability and optimization of cloud and technology spend across architecture initiatives, and collaborate with finance and technology teams to establish cost transparency, forecasting, and reporting mechanisms. Serve as a hands-on architect, bringing expertise in Markdown for documentation, Spec Driven Development for robust design processes, GitHub for code management and collaboration, Mermaid for architecture diagramming, Cloud Security Posture Management (CSPM) for cloud security governance, Backstage for developer portal management, and policy as code for automated compliance and governance. Required Skills, Experience, and Knowledge As an Enterprise Architect: Expert knowledge of established architecture frameworks (e.g., TOGAF, Gartner or Zachman) and their application in driving enterprise-level standards and compliance. Demonstrated ability to influence and partner with senior Product, Technology, and Business leaders to align technology & architectural decisions with investment prioritization. Critically a focus on servant leadership, ensuring that EA is not perceived as an ivory tower practice. Deep expertise in one or more core architectural domains: Data Architecture, Cloud Platforms (AWS, Azure, or GCP), Microservices, or API-led architecture. Strategic partnership lens, with understanding of entire data & software lifecycle to enable comprehensive support of Divisional needs. Significant, hands-on experience with major Enterprise Architecture management tools (e.g., LeanIX, Ardoq, Alfabet, or equivalent). Experience in media/information services or related domain highly desirable (e.g., content delivery, subscription models, rights/licensing systems, realtime analytics, digital platforms). Proven, hands-on experience architecting solutions using Markdown for technical documentation, Spec Driven Development methodologies, GitHub for source control and collaboration, Mermaid for visualizing system architectures, CSPM for cloud security, Backstage for developer experience, and policy as code for automated governance and compliance.Demonstrated experience implementing FinOps practices, including cost optimization strategies, cloud spend analysis, and financial governance in technology environment 10+ years of experience in enterprise architecture or related fields, with a proven ability to establish governance frameworks and lead architectural initiatives that drive business value and compliance. Bachelor's degree in computer science, Information Systems, or related discipline; Master's or MBA is a plus. Relevant architecture certifications desirable. As the Governance and Community team: Significant experience operating or chairing a formal Architecture Review Board (ARB), compliance activities (including exception and exemption handling) or equivalent technical governance body in a large, global organization. Extensive experience in setting up best practices for architecture & Design principles, Solution guidelines and business case formats, etc., to align diverse teams to a unified & common platform. Advanced analytical skills to analyze the current IT environment to detect critical deficiencies and recommend practical solutions for improvement. Identify organizational requirements for resources (financial, skill, and process resources), as well as structures & cultural change necessary to support the Enterprise Architecture function. Advanced analytical and reasoning skills to analyse functional requirements and provide data backed decisions on Buy Vs Build Vs Host. Experience in managing large-scale projects and organizational change initiatives to navigate implementation challenges and ensure effective governance processes. Demonstrated ability to identify and quantify organizational requirements for resources (financial, skill, and process resources), structures, and cultural change necessary to effectively support the Enterprise Architecture function. Effective communication and networking skills, capable of fostering an innovative culture, engage architecture community of practice and drive adoption of new processes. Strong people leadership skills with ability to mentor, and work the Divisional technical teams on architectural artefacts, a focus on continual learning. . click apply for full job details
Feb 15, 2026
Full time
About the Role Grade Level (for internal use): 15 The S&P Enterprise Architecture office is a newly established capability that provides technology, system and data alignment, control, and insight across all divisions and corporate functions of S&P Global. The office is orientated around five strategic principles: A Single View of Enterprise Architecture - Develop and maintain a consolidated view of systems, data, and technology (current and future state) assets to support investment and integration decisions. Evolve Common Governance & Standards - Evolve and embed enterprise-level governance and standards building on existing TDOC and ARB processes. Enable Enterprise-Scale Data, AI, & Agentic Capabilities - Coordinate architecture for AI and agentic solutions to ensure responsible adoption and shared value across business units. Develop Architecture Capability and Community - Build an empowered network of architects across divisions and functions with shared ways of working, tools, architecture principles and frameworks. Deliver Measurable Business Alignment & Value - Enable Technology Value realization and demonstrate clear outcomes such as cost savings through reduced duplication, enhanced Productivity through improved time-to-market, and Efficiency through optimized investment. The office is newly formed as part of the company's strategy to more tightly align technology, business functions and data assets to accelerate AI readiness of the entire technology estate. The office has oversight of all aspects of technology: from IT and business systems through to product platforms. As part of this new office initiative, multiple roles are being recruited across levels. Each role will be assigned to any of the 3 priority capabilities, with a possibility of role rotation enabling a well-rounded team: Strategy and Program: To set overall direction and interact with key initiatives across S&P, driving synergy and efficiency optimization, including strategy and transformation roadmap for future state EA artifacts Governance and Community: To run and embed governance and activate the architecture community through ARBs, TDAs, and other related processes. Establishing cohesive definitions and effective ways of working, including aligning the Divisions towards the standards of the future state EA artifacts. Assets and Tooling: To own architecture tool(s) and drive transparent documentation of multiple architectural assets and best practices, including the implementation and ownership of future state EA artifacts. The Impact: As an Enterprise Architect, you will report to the S&P Global Head of Enterprise Architecture and will be part of the newly formed S&P EA office. You will support 150 architects across the Divisions, driving alignment between technical solutions and business needs, fostering a culture of innovation, and overseeing the seamless integration of governance processes to support scalable and unified technology, data and product outcomes throughout S&P Global. Responsibilities and Impact: Establish and run formal governance mechanisms, including an Enterprise-wide Architecture Review Board (EARB), Divisional Architecture Boards (DABs), Software Governance Board (SGB) and other critical processes to embed standardized architectural governance across the Divisions. Drive operational execution of these bodies, ensuring compliance with architecture standards, and documentation of critical technical decisions. Activate and grow the architecture community of practice to promote shared standards and practices as well as build a network of architects with shared ways of working, tools, and frameworks. Own communication strategy to build the architecture community and foster an Innovation culture. Provide strategic guidance and ensure consistency of all architecture artifacts, adhering to future state standards for EA artifacts and ensure alignment across Divisions and architecture domains. Form important partnerships across the enterprise, both internal and external, to facilitate collaboration and stay informed of new capabilities and emerging technology trends. Support the development, maintenance, and governance of the newly established enterprise architecture function. Lead stakeholder engagement across business and technology leadership. Support the architecture across major domains: business, application, data, and infrastructure/technology (cloud, edge, streaming, SaaS/PaaS). Drive alignment with new acquisition/integration (M&A) initiatives to ensure smooth architectural integration of new businesses, participating in due diligence as necessary. Establish and run Centers of Excellence as the Enterprise Architecture function maturity evolves. Contribute to architectural effectiveness reporting to track key metrics such adherence to approved standards, measuring the reduction of technical debt logged via the ARB process, and evaluating the level of engagement and adoption of shared knowledge and training within the community. Champion FinOps practices, ensuring financial accountability and optimization of cloud and technology spend across architecture initiatives, and collaborate with finance and technology teams to establish cost transparency, forecasting, and reporting mechanisms. Serve as a hands-on architect, bringing expertise in Markdown for documentation, Spec Driven Development for robust design processes, GitHub for code management and collaboration, Mermaid for architecture diagramming, Cloud Security Posture Management (CSPM) for cloud security governance, Backstage for developer portal management, and policy as code for automated compliance and governance. Required Skills, Experience, and Knowledge As an Enterprise Architect: Expert knowledge of established architecture frameworks (e.g., TOGAF, Gartner or Zachman) and their application in driving enterprise-level standards and compliance. Demonstrated ability to influence and partner with senior Product, Technology, and Business leaders to align technology & architectural decisions with investment prioritization. Critically a focus on servant leadership, ensuring that EA is not perceived as an ivory tower practice. Deep expertise in one or more core architectural domains: Data Architecture, Cloud Platforms (AWS, Azure, or GCP), Microservices, or API-led architecture. Strategic partnership lens, with understanding of entire data & software lifecycle to enable comprehensive support of Divisional needs. Significant, hands-on experience with major Enterprise Architecture management tools (e.g., LeanIX, Ardoq, Alfabet, or equivalent). Experience in media/information services or related domain highly desirable (e.g., content delivery, subscription models, rights/licensing systems, realtime analytics, digital platforms). Proven, hands-on experience architecting solutions using Markdown for technical documentation, Spec Driven Development methodologies, GitHub for source control and collaboration, Mermaid for visualizing system architectures, CSPM for cloud security, Backstage for developer experience, and policy as code for automated governance and compliance.Demonstrated experience implementing FinOps practices, including cost optimization strategies, cloud spend analysis, and financial governance in technology environment 10+ years of experience in enterprise architecture or related fields, with a proven ability to establish governance frameworks and lead architectural initiatives that drive business value and compliance. Bachelor's degree in computer science, Information Systems, or related discipline; Master's or MBA is a plus. Relevant architecture certifications desirable. As the Governance and Community team: Significant experience operating or chairing a formal Architecture Review Board (ARB), compliance activities (including exception and exemption handling) or equivalent technical governance body in a large, global organization. Extensive experience in setting up best practices for architecture & Design principles, Solution guidelines and business case formats, etc., to align diverse teams to a unified & common platform. Advanced analytical skills to analyze the current IT environment to detect critical deficiencies and recommend practical solutions for improvement. Identify organizational requirements for resources (financial, skill, and process resources), as well as structures & cultural change necessary to support the Enterprise Architecture function. Advanced analytical and reasoning skills to analyse functional requirements and provide data backed decisions on Buy Vs Build Vs Host. Experience in managing large-scale projects and organizational change initiatives to navigate implementation challenges and ensure effective governance processes. Demonstrated ability to identify and quantify organizational requirements for resources (financial, skill, and process resources), structures, and cultural change necessary to effectively support the Enterprise Architecture function. Effective communication and networking skills, capable of fostering an innovative culture, engage architecture community of practice and drive adoption of new processes. Strong people leadership skills with ability to mentor, and work the Divisional technical teams on architectural artefacts, a focus on continual learning. . click apply for full job details
GSK's success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Job Purpose This new position in Digital & Tech is to ensure that the L&C and WREF functions have the Digital, AI and Tech capabilities they need to enable GSK to achieve its purpose of improving patient lives. The position is responsible for driving bold Tech, Data and AI strategies for GSK's Legal & Compliance and WREF organizations to accelerate their digital transformation initiatives utilizing AI, digital, data and analytics capabilities across all their business processes, and into the four business units. The role will partner closely with all members of the Global L&C and WREF Leadership teams to align on strategic priorities for Digital & Tech and implement those agreed performance objectives. This role will be based in the UK so that it is close to key business stakeholders. We seek a digital transformation leader passionate about our mission, dedicated to patients and people, and committed to fostering an inclusive culture at GSK. Key responsibilities: Strategic Leadership: This role will be a member of the Legal and WREF LTs and partner closely with the SVP, General Counsel on how AI, digital, data, and technology can improve employee capabilities and engagement and influence and increase digital and data literacy across both the broader L&C organisation and GSK overall. Single point accountability for all things Digital & Tech: Accountable for impeccable delivery and support for all technology products and services to the GSK L&C and WREF to enable delivery of their IPTc objectives for each member of the L&C and WREF LT's. Thought leadership, Influence and Digital Literacy: Build out new capability that are top quartile for Fortune 500 L&C and WREF functions. Agile and Software Engineering: Accountable for ensuring that all software engineering adheres to modern practices, including Agile, DevOps, and extensive AI based automation. Team Leadership & Stakeholder Collaboration: Lead and mentor a high-performing digital and technology team. Work closely with the Functional business leaders and Process-Aligned leaders, Tech, Privacy, Cybersecurity, Legal, and Compliance to ensure integration and regulatory compliance. Manage vendors and partners against business outcomes. Compliance & Governance: Accountable for ensuring all Digital & Tech products supporting GSK L&C and WREF are compliant with internal GSK security, risk management policies and practices, external regulatory and statutory requirements other local regulations applicable in the market we operate in. Ensure business continuity for all critical technology. Key Business Processes within the scope of the role: Legal Legal Matter & Case Management Platforms: Oversee legal matter and case management systems supporting litigation, advisory work, and external counsel. Apply AI/GenAI for matter prioritisation, risk assessment, and cost forecasting, ensuring compliance with privilege and jurisdictional requirements. Contract Lifecycle Management (CLM): Govern platforms supporting contract authoring, negotiation, execution, and obligation management. Leverage AI/GenAI for clause analysis, risk identification, and cycle-time reduction, ensuring standardisation and auditability. eDiscovery & Legal Data Management: Manage eDiscovery and legal data platforms supporting defensible document preservation, review, and production. Use AI/GenAI to accelerate review, identify relevance and privilege, and control costs. Intellectual Property (IP) Management Systems: Oversee systems managing IP portfolios, filings, and renewals. Apply analytics to assess portfolio value, competitive risk, and strategic alignment. Legal Knowledge & Advisory Enablement: Drive legal knowledge platforms enabling access to guidance, precedents, and research. Use AI to enhance search, summarisation, and advisory responsiveness. Compliance Regulatory Change & Obligation Management: Govern platforms tracking regulatory developments and obligations across geographies. Develop strategies for horizon scanning, impact assessment, and obligation mapping. Policy Management & Employee Attestations: Manage digital policy lifecycle platforms covering authoring, distribution, and attestations. Use technology to simplify content and improve understanding and compliance. Risk, Controls & Compliance Monitoring (GRC): Oversee GRC platforms supporting risk identification, control testing, and issue remediation. Apply pattern identification for risk prioritisation and anomaly detection. Investigations, Ethics & Whistleblowing Systems: Govern investigation and confidential reporting platforms. Use AI/GenAI for case triage and trend analysis, ensuring fairness, confidentiality, and regulatory compliance. WREF Portfolio & Lease Management Systems: Oversee platforms managing global property portfolios, leases, and financial obligations. Apply analytics to optimise portfolio strategy and cost efficiency. Capital Projects & Facilities Management: Govern tools supporting capital planning, construction, and facilities operations. Workplace Strategy & Space Optimisation: Drive digital workplace platforms supporting space planning and utilisation analytics. Sustainability, Energy & ESG Reporting: Manage platforms capturing energy, emissions, and sustainability data. Use analytics and AI/GenAI to support ESG reporting and performance improvement. Vendor, Asset & Service Provider Management: Oversee platforms managing vendors, service contracts, and asset lifecycles. Apply automation and AI/GenAI to improve service quality, compliance, and cost transparency. Why you? Basic Qualifications: We are looking for professionals with these required skills to achieve our goals: Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience. Extensive experience working in an Enterprise Technology organisation delivering services at global scale. Consulting and/ or BioPharma background is preferred. Experience and track record in successful Digital strategy development, solution design and execution using Digital, Data & Analytics to drive better customer engagement. Experience driving significant transformation (capabilities and culture) using AI/Digital/Data technology. Excellent relationship skills, strong influencing and communication skills at very senior level. Proven experience in influencing and leading agile methods and ways of working with data and technology. Excellent communication and negotiation skills, capable of building enthusiastic support for new ideas and converting resistance to endorsement with robust collaboration with various stakeholders, leaders, and agile team(s) across the organization. Preferred Qualifications: If you have the following characteristics, it would be a plus: Industry Certifications in 6 Sigma (Green or Black Belt), ITIL, Agile, or Privacy are desirable but not essential. Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. . click apply for full job details
Feb 15, 2026
Full time
GSK's success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Job Purpose This new position in Digital & Tech is to ensure that the L&C and WREF functions have the Digital, AI and Tech capabilities they need to enable GSK to achieve its purpose of improving patient lives. The position is responsible for driving bold Tech, Data and AI strategies for GSK's Legal & Compliance and WREF organizations to accelerate their digital transformation initiatives utilizing AI, digital, data and analytics capabilities across all their business processes, and into the four business units. The role will partner closely with all members of the Global L&C and WREF Leadership teams to align on strategic priorities for Digital & Tech and implement those agreed performance objectives. This role will be based in the UK so that it is close to key business stakeholders. We seek a digital transformation leader passionate about our mission, dedicated to patients and people, and committed to fostering an inclusive culture at GSK. Key responsibilities: Strategic Leadership: This role will be a member of the Legal and WREF LTs and partner closely with the SVP, General Counsel on how AI, digital, data, and technology can improve employee capabilities and engagement and influence and increase digital and data literacy across both the broader L&C organisation and GSK overall. Single point accountability for all things Digital & Tech: Accountable for impeccable delivery and support for all technology products and services to the GSK L&C and WREF to enable delivery of their IPTc objectives for each member of the L&C and WREF LT's. Thought leadership, Influence and Digital Literacy: Build out new capability that are top quartile for Fortune 500 L&C and WREF functions. Agile and Software Engineering: Accountable for ensuring that all software engineering adheres to modern practices, including Agile, DevOps, and extensive AI based automation. Team Leadership & Stakeholder Collaboration: Lead and mentor a high-performing digital and technology team. Work closely with the Functional business leaders and Process-Aligned leaders, Tech, Privacy, Cybersecurity, Legal, and Compliance to ensure integration and regulatory compliance. Manage vendors and partners against business outcomes. Compliance & Governance: Accountable for ensuring all Digital & Tech products supporting GSK L&C and WREF are compliant with internal GSK security, risk management policies and practices, external regulatory and statutory requirements other local regulations applicable in the market we operate in. Ensure business continuity for all critical technology. Key Business Processes within the scope of the role: Legal Legal Matter & Case Management Platforms: Oversee legal matter and case management systems supporting litigation, advisory work, and external counsel. Apply AI/GenAI for matter prioritisation, risk assessment, and cost forecasting, ensuring compliance with privilege and jurisdictional requirements. Contract Lifecycle Management (CLM): Govern platforms supporting contract authoring, negotiation, execution, and obligation management. Leverage AI/GenAI for clause analysis, risk identification, and cycle-time reduction, ensuring standardisation and auditability. eDiscovery & Legal Data Management: Manage eDiscovery and legal data platforms supporting defensible document preservation, review, and production. Use AI/GenAI to accelerate review, identify relevance and privilege, and control costs. Intellectual Property (IP) Management Systems: Oversee systems managing IP portfolios, filings, and renewals. Apply analytics to assess portfolio value, competitive risk, and strategic alignment. Legal Knowledge & Advisory Enablement: Drive legal knowledge platforms enabling access to guidance, precedents, and research. Use AI to enhance search, summarisation, and advisory responsiveness. Compliance Regulatory Change & Obligation Management: Govern platforms tracking regulatory developments and obligations across geographies. Develop strategies for horizon scanning, impact assessment, and obligation mapping. Policy Management & Employee Attestations: Manage digital policy lifecycle platforms covering authoring, distribution, and attestations. Use technology to simplify content and improve understanding and compliance. Risk, Controls & Compliance Monitoring (GRC): Oversee GRC platforms supporting risk identification, control testing, and issue remediation. Apply pattern identification for risk prioritisation and anomaly detection. Investigations, Ethics & Whistleblowing Systems: Govern investigation and confidential reporting platforms. Use AI/GenAI for case triage and trend analysis, ensuring fairness, confidentiality, and regulatory compliance. WREF Portfolio & Lease Management Systems: Oversee platforms managing global property portfolios, leases, and financial obligations. Apply analytics to optimise portfolio strategy and cost efficiency. Capital Projects & Facilities Management: Govern tools supporting capital planning, construction, and facilities operations. Workplace Strategy & Space Optimisation: Drive digital workplace platforms supporting space planning and utilisation analytics. Sustainability, Energy & ESG Reporting: Manage platforms capturing energy, emissions, and sustainability data. Use analytics and AI/GenAI to support ESG reporting and performance improvement. Vendor, Asset & Service Provider Management: Oversee platforms managing vendors, service contracts, and asset lifecycles. Apply automation and AI/GenAI to improve service quality, compliance, and cost transparency. Why you? Basic Qualifications: We are looking for professionals with these required skills to achieve our goals: Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience. Extensive experience working in an Enterprise Technology organisation delivering services at global scale. Consulting and/ or BioPharma background is preferred. Experience and track record in successful Digital strategy development, solution design and execution using Digital, Data & Analytics to drive better customer engagement. Experience driving significant transformation (capabilities and culture) using AI/Digital/Data technology. Excellent relationship skills, strong influencing and communication skills at very senior level. Proven experience in influencing and leading agile methods and ways of working with data and technology. Excellent communication and negotiation skills, capable of building enthusiastic support for new ideas and converting resistance to endorsement with robust collaboration with various stakeholders, leaders, and agile team(s) across the organization. Preferred Qualifications: If you have the following characteristics, it would be a plus: Industry Certifications in 6 Sigma (Green or Black Belt), ITIL, Agile, or Privacy are desirable but not essential. Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. . click apply for full job details
About Symphony Collective Symphony Collective exists to build platforms and create spaces that help young people find and thrive in their purpose, using Arts, Education and Advocacy as tools. What began as a vision has grown into a thriving ecosystem including music education, academic support programmes, wellbeing and social justice initiatives, live events, podcasts, short films and community convenings. As our work expands, so does the need for strong operational leadership. The Role We are seeking an experienced Chief Operating Officer (COO) to co-lead Symphony Collective alongside the Founder & CEO. This is a senior, hands-on leadership role for an operational partner who will steward delivery, people, systems and processes, enabling the CEO to focus on vision, partnerships, resourcing and storytelling. You will play a central role in shaping the organisation's next chapter, turning ambition into sustainable structure. Key Responsibilities Operations & Delivery Oversee the day-to-day operational management of Symphony Collective Translate organisational strategy into clear plans, timelines and execution Ensure operational excellence across arts, education and advocacy initiatives People & Culture Lead and support staff, freelancers and volunteers Build inclusive, supportive and high-performing teams Develop systems for recruitment, onboarding, performance and wellbeing Systems & Governance Design and embed effective operational systems and workflows Oversee governance, compliance and risk management Improve efficiency, clarity and accountability across the organisation Symphony Studios Oversee the day-to-day running of Symphony Studios, our physical creative and community space Support its role as a hub for education, rehearsals, content creation and community life Ensure the space operates as a launchpad for Symphony's wider work Programme Areas Arts: music school, choirs, instrumental tuition, production, podcasts, short films and live events Academics: GCSE exam support, tutoring, mentoring, soft skills and wider learning programmes Advocacy: wellbeing and health campaigns, social justice work and flagship community events, including TRIBE: Festival of Hope About You You may come from the charity, social enterprise, education, arts or community sector and will bring: Senior operational leadership experience (COO, Head of Operations, Director of Operations or similar) Strong people management and organisational capability Experience building systems and structures in growing organisations A collaborative, values-driven leadership style A deep alignment with Symphony Collective's mission and communities Above all, we are looking for someone who wants to build something brave and meaningful, and understands what it takes to expand opportunity, support social mobility and create inclusive spaces where young people from marginalised communities can belong, grow and imagine a bigger future. How to Apply Interested candidates should submit a CV and short statement of interest via the button below. Compensation £2,000-£2,400/month consultancy retainer (4 days/week), depending on experience. Non-PAYE role.
Feb 15, 2026
Full time
About Symphony Collective Symphony Collective exists to build platforms and create spaces that help young people find and thrive in their purpose, using Arts, Education and Advocacy as tools. What began as a vision has grown into a thriving ecosystem including music education, academic support programmes, wellbeing and social justice initiatives, live events, podcasts, short films and community convenings. As our work expands, so does the need for strong operational leadership. The Role We are seeking an experienced Chief Operating Officer (COO) to co-lead Symphony Collective alongside the Founder & CEO. This is a senior, hands-on leadership role for an operational partner who will steward delivery, people, systems and processes, enabling the CEO to focus on vision, partnerships, resourcing and storytelling. You will play a central role in shaping the organisation's next chapter, turning ambition into sustainable structure. Key Responsibilities Operations & Delivery Oversee the day-to-day operational management of Symphony Collective Translate organisational strategy into clear plans, timelines and execution Ensure operational excellence across arts, education and advocacy initiatives People & Culture Lead and support staff, freelancers and volunteers Build inclusive, supportive and high-performing teams Develop systems for recruitment, onboarding, performance and wellbeing Systems & Governance Design and embed effective operational systems and workflows Oversee governance, compliance and risk management Improve efficiency, clarity and accountability across the organisation Symphony Studios Oversee the day-to-day running of Symphony Studios, our physical creative and community space Support its role as a hub for education, rehearsals, content creation and community life Ensure the space operates as a launchpad for Symphony's wider work Programme Areas Arts: music school, choirs, instrumental tuition, production, podcasts, short films and live events Academics: GCSE exam support, tutoring, mentoring, soft skills and wider learning programmes Advocacy: wellbeing and health campaigns, social justice work and flagship community events, including TRIBE: Festival of Hope About You You may come from the charity, social enterprise, education, arts or community sector and will bring: Senior operational leadership experience (COO, Head of Operations, Director of Operations or similar) Strong people management and organisational capability Experience building systems and structures in growing organisations A collaborative, values-driven leadership style A deep alignment with Symphony Collective's mission and communities Above all, we are looking for someone who wants to build something brave and meaningful, and understands what it takes to expand opportunity, support social mobility and create inclusive spaces where young people from marginalised communities can belong, grow and imagine a bigger future. How to Apply Interested candidates should submit a CV and short statement of interest via the button below. Compensation £2,000-£2,400/month consultancy retainer (4 days/week), depending on experience. Non-PAYE role.
Head of Customer Engineering Department: Engineering Employment Type: Full Time Location: United Kingdom Reporting To: VP of Engineering Description Hi I'm Dom, VP of Engineering at Pinpoint. We're a high-growth HR tech company building software that helps in-house recruitment teams attract, hire, and onboard the right talent. We have a mature product, strong product-market fit, and a growing base of enterprise customers. As the business has grown, more and more critical technical customer work has landed outside any clear owner. That work spanning delivery, integrations, data, and customer-facing enablement like career sites currently sits across multiple teams and often ends up with the CTO or VP of Engineering. That's where you come in. We're establishing Technical Success as a dedicated function for the first time, and we're hiring a Head of Customer Engineering to own it end to end. From day one, you'll manage two teams (4 direct reports today), Technical Account Management and Careers Site Support, and bring them together under a single operating model. You'll own technical customer outcomes across delivery and enablement, overseeing Technical Account Management, which handles implementations, integrations, data work, and complex escalations, and Careers Site Support, which builds and maintains customer-facing career sites used by Sales and customers. You'll act as the primary escalation point for complex technical issues, unblock Sales and CS, protect Engineering from ad-hoc work, and turn what is currently fragmented into something predictable, scalable, and trusted. The fine print (but a bit more exciting): This is a remote role based in the UK, with occasional in-person meetups Our product is deep, flexible, and genuinely complex; you'll need to understand APIs, integrations, data flows, and system constraints under the hood While we're PE-backed, we operate with bootstrapped discipline - you'll be expected to scale impact through process, tooling, and prioritisation rather than just adding headcount You'll spend a meaningful amount of time in the weeds early on, earning credibility by doing the work alongside your team This role will not suit someone who prefers strategy, architecture, or advisory work over hands-on delivery and operational ownership Success in this role is measured by clear ownership of Technical Success, reduced CTO and VP Engineering involvement in day-to-day customer work, faster and more predictable onboarding, strong trust from Sales and CS, and clear visibility into quality, throughput, and team capacity. Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions About the Role Oversee the Technical Account Management (TAM) function day-to-day and build the function from the ground up Own the quality and consistency of enterprise configurations, integrations, and technical delivery Join complex customer calls when deep technical context or escalation is required, particularly around configuration, integrations, or platform behaviour Act as the technical counterpart to Sales, CS, Implementation, and Developer Support Drive the move toward self-service over time by identifying repeat work and reducing Engineering dependency Lead and manage the Careers Site Support team responsible for customer- and sales-facing career sites Ensure career sites are delivered on time, maintained consistently, and support Sales and CS effectively Own enablement workflows that support new deals, onboarding, and ongoing customer success Identify opportunities to improve efficiency and operational excellence across career site work, including proposing tooling, automation, or structural changes as the function matures Lead and manage a small, high-output team spanning Technical Account Management and Careers Site Support Unblock your team by setting priorities, and making decisions Hire, onboard, and develop future team members Define and track metrics that show quality, throughput, and efficiency Own capacity planning and throughput - understanding where the team is at capacity and defining how (and if) it scales Identify tooling gaps and build the case for investment where needed About You Meaningful experience in customer-facing technical roles such as Solutions Engineering, Technical Account Management, Implementation, or Customer Engineering Recent and substantial experience working in a startup or early scale-up environment, comfortable building structure from scratch without the support systems of a large or highly mature organisation Experience managing customer-facing technical teams (e.g. Technical Account Managers, Customer Engineers, Implementation or Technical Success teams), with direct accountability for delivery quality, prioritisation, and escalations Experience working with complex, configurable B2B SaaS products and enterprise customers Strong technical fluency around APIs, integrations, and data flows in a B2B SaaS environment - enough to diagnose issues, advise customers, and identify tooling gaps (without needing to write production code) Technical Account Management (2 people today): owns technical delivery for enterprise customers, including configuration, integrations, complex escalations, data migrations, and ad-hoc technical requests. TAMs exist to take some technical work off the plates of CSMs and Implementation Managers and act as the first line of deep technical support. Careers Site Support (2 people today): Front-end developers building and maintaining customer-facing career sites for Sales prospects and customers, supporting demos, onboarding, and ongoing changes. This work is critical to both winning new deals and supporting customers post-sale. This role reports to the VP of Engineering Sitting in Engineering gives Technical Success the leverage needed to protect engineers from ad-hoc customer work over time and create clearer escalation paths Very hands-on. You'll be close to the work - joining customer calls when escalation or deep technical context is needed, working alongside TAMs and Careers Site Support, and getting into the detail of how delivery and enablement actually happen today. This is not a strategy-only leadership role. Your initial focus will be on understanding the product and the reality on the ground. You'll build deep product mastery across implementations, integrations, data work, and career sites, while also getting hands-on with live customer issues, escalations, and onboarding. The goal is to develop a clear picture of what's working, what's broken, and where effort is being spent, and to start identifying gaps in playbooks, processes, and ownership. By this point, core playbooks should exist for the main Technical Success workstreams and common scenarios. You'll have defined a clear operating model across Technical Account Management and Careers Site Support, built a strong understanding of the customer base (including key enterprise accounts and risk areas), and set clearer priorities for the team with better visibility into capacity and trade-offs. Around the 90-day mark, the function should start to feel more predictable and less reactive. Team structure will be clearly defined, with hiring underway if additional capacity is needed. You'll have delivered early wins on at-risk or high-impact accounts, and CTO and VP Engineering involvement in day-to-day technical customer work should be noticeably reduced. Technical Success is operating as a clearly owned and trusted function. There's visibility into customer health and delivery quality that didn't exist before, onboarding is faster and more consistent, and Sales and CS know exactly when and how to involve Technical Success. You've earned credibility with customers, the team, and leadership by being close to the work and delivering results. No This role enables expansion through adoption, readiness, and delivery quality Success is measured on efficiency, predictability, and reduced friction - not revenue targets The team is 4 people today and operating at capacity Part of this role is defining the output model and planning how (and if) the team should scale over time You don't need to write production code You do need to understand APIs, integrations, data flows, and SaaS architecture well enough to diagnose issues, make decisions, and identify tooling gaps Integrations (for example, calendar integrations) Data migrations from other ATSs Ad-hoc data change requests that currently require Engineering support What We Offer We want Pinpoint to be the best place you've ever worked-somewhere you feel valued, supported, and excited to grow. Here's what you'll get: Comprehensive healthcare - Excellent medical, dental, & vision coverage for you and your family Unlimited holidays - Take the time you need to rest and recharge Mental health support - Unlimited, immediate access to professional counseling via Spill Retirement contributions - 401k or pension contributions depending on your location Remote-first - Work where you're most productive, with flexibility and trust as the default Equity with real upside - Share in the long-term value you help create Fully paid parental leave . click apply for full job details
Feb 15, 2026
Full time
Head of Customer Engineering Department: Engineering Employment Type: Full Time Location: United Kingdom Reporting To: VP of Engineering Description Hi I'm Dom, VP of Engineering at Pinpoint. We're a high-growth HR tech company building software that helps in-house recruitment teams attract, hire, and onboard the right talent. We have a mature product, strong product-market fit, and a growing base of enterprise customers. As the business has grown, more and more critical technical customer work has landed outside any clear owner. That work spanning delivery, integrations, data, and customer-facing enablement like career sites currently sits across multiple teams and often ends up with the CTO or VP of Engineering. That's where you come in. We're establishing Technical Success as a dedicated function for the first time, and we're hiring a Head of Customer Engineering to own it end to end. From day one, you'll manage two teams (4 direct reports today), Technical Account Management and Careers Site Support, and bring them together under a single operating model. You'll own technical customer outcomes across delivery and enablement, overseeing Technical Account Management, which handles implementations, integrations, data work, and complex escalations, and Careers Site Support, which builds and maintains customer-facing career sites used by Sales and customers. You'll act as the primary escalation point for complex technical issues, unblock Sales and CS, protect Engineering from ad-hoc work, and turn what is currently fragmented into something predictable, scalable, and trusted. The fine print (but a bit more exciting): This is a remote role based in the UK, with occasional in-person meetups Our product is deep, flexible, and genuinely complex; you'll need to understand APIs, integrations, data flows, and system constraints under the hood While we're PE-backed, we operate with bootstrapped discipline - you'll be expected to scale impact through process, tooling, and prioritisation rather than just adding headcount You'll spend a meaningful amount of time in the weeds early on, earning credibility by doing the work alongside your team This role will not suit someone who prefers strategy, architecture, or advisory work over hands-on delivery and operational ownership Success in this role is measured by clear ownership of Technical Success, reduced CTO and VP Engineering involvement in day-to-day customer work, faster and more predictable onboarding, strong trust from Sales and CS, and clear visibility into quality, throughput, and team capacity. Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions About the Role Oversee the Technical Account Management (TAM) function day-to-day and build the function from the ground up Own the quality and consistency of enterprise configurations, integrations, and technical delivery Join complex customer calls when deep technical context or escalation is required, particularly around configuration, integrations, or platform behaviour Act as the technical counterpart to Sales, CS, Implementation, and Developer Support Drive the move toward self-service over time by identifying repeat work and reducing Engineering dependency Lead and manage the Careers Site Support team responsible for customer- and sales-facing career sites Ensure career sites are delivered on time, maintained consistently, and support Sales and CS effectively Own enablement workflows that support new deals, onboarding, and ongoing customer success Identify opportunities to improve efficiency and operational excellence across career site work, including proposing tooling, automation, or structural changes as the function matures Lead and manage a small, high-output team spanning Technical Account Management and Careers Site Support Unblock your team by setting priorities, and making decisions Hire, onboard, and develop future team members Define and track metrics that show quality, throughput, and efficiency Own capacity planning and throughput - understanding where the team is at capacity and defining how (and if) it scales Identify tooling gaps and build the case for investment where needed About You Meaningful experience in customer-facing technical roles such as Solutions Engineering, Technical Account Management, Implementation, or Customer Engineering Recent and substantial experience working in a startup or early scale-up environment, comfortable building structure from scratch without the support systems of a large or highly mature organisation Experience managing customer-facing technical teams (e.g. Technical Account Managers, Customer Engineers, Implementation or Technical Success teams), with direct accountability for delivery quality, prioritisation, and escalations Experience working with complex, configurable B2B SaaS products and enterprise customers Strong technical fluency around APIs, integrations, and data flows in a B2B SaaS environment - enough to diagnose issues, advise customers, and identify tooling gaps (without needing to write production code) Technical Account Management (2 people today): owns technical delivery for enterprise customers, including configuration, integrations, complex escalations, data migrations, and ad-hoc technical requests. TAMs exist to take some technical work off the plates of CSMs and Implementation Managers and act as the first line of deep technical support. Careers Site Support (2 people today): Front-end developers building and maintaining customer-facing career sites for Sales prospects and customers, supporting demos, onboarding, and ongoing changes. This work is critical to both winning new deals and supporting customers post-sale. This role reports to the VP of Engineering Sitting in Engineering gives Technical Success the leverage needed to protect engineers from ad-hoc customer work over time and create clearer escalation paths Very hands-on. You'll be close to the work - joining customer calls when escalation or deep technical context is needed, working alongside TAMs and Careers Site Support, and getting into the detail of how delivery and enablement actually happen today. This is not a strategy-only leadership role. Your initial focus will be on understanding the product and the reality on the ground. You'll build deep product mastery across implementations, integrations, data work, and career sites, while also getting hands-on with live customer issues, escalations, and onboarding. The goal is to develop a clear picture of what's working, what's broken, and where effort is being spent, and to start identifying gaps in playbooks, processes, and ownership. By this point, core playbooks should exist for the main Technical Success workstreams and common scenarios. You'll have defined a clear operating model across Technical Account Management and Careers Site Support, built a strong understanding of the customer base (including key enterprise accounts and risk areas), and set clearer priorities for the team with better visibility into capacity and trade-offs. Around the 90-day mark, the function should start to feel more predictable and less reactive. Team structure will be clearly defined, with hiring underway if additional capacity is needed. You'll have delivered early wins on at-risk or high-impact accounts, and CTO and VP Engineering involvement in day-to-day technical customer work should be noticeably reduced. Technical Success is operating as a clearly owned and trusted function. There's visibility into customer health and delivery quality that didn't exist before, onboarding is faster and more consistent, and Sales and CS know exactly when and how to involve Technical Success. You've earned credibility with customers, the team, and leadership by being close to the work and delivering results. No This role enables expansion through adoption, readiness, and delivery quality Success is measured on efficiency, predictability, and reduced friction - not revenue targets The team is 4 people today and operating at capacity Part of this role is defining the output model and planning how (and if) the team should scale over time You don't need to write production code You do need to understand APIs, integrations, data flows, and SaaS architecture well enough to diagnose issues, make decisions, and identify tooling gaps Integrations (for example, calendar integrations) Data migrations from other ATSs Ad-hoc data change requests that currently require Engineering support What We Offer We want Pinpoint to be the best place you've ever worked-somewhere you feel valued, supported, and excited to grow. Here's what you'll get: Comprehensive healthcare - Excellent medical, dental, & vision coverage for you and your family Unlimited holidays - Take the time you need to rest and recharge Mental health support - Unlimited, immediate access to professional counseling via Spill Retirement contributions - 401k or pension contributions depending on your location Remote-first - Work where you're most productive, with flexibility and trust as the default Equity with real upside - Share in the long-term value you help create Fully paid parental leave . click apply for full job details
World Class Defence Organisation based in Bolton, Lancashire is currently looking to recruit a Manufacturing Controller subcontractor on an initial 12 month contract. This role requires someone with Stores experience within a manufacturing environment. Hourly Rate: 24.78ph, after 12 weeks the rate increases to 26.12ph. Overtime hours (over 37 hours) are at normal hourly rate plus 50% Overtime Rate: Hours worked over 37 hours per week, are worked at the Overtime rate of time and a half. Contract Duration: 12 Months (initially and then ongoing and long-term thereafter) Manufacturing Controller Job Description: The Manufacturing Controller role will involve issue, receipt and management of stores and inventory in a stores environment. Loading, control and monitoring of work packages in a manufacturing environment. Responsibilities: Stock control / storekeeping including shelf life control. Loading the manufacturing cells with the requisite jobs in accordance with planned lead and cycle times, in order to comply with manufacturing programmes and delivery schedules. Packing including the use of hand tools. Receiving and issuing of tooling. Updating computer records. Kitting activity. Loading and unloading of Lorries. Skillset/experience required: Experience in a stores environment or manufacturing control. Follow instructions. Willing to work flexible shift patterns. Attention to detail. Work on own with minimal supervision. Use own initiative. Flexible. Manual handling training. Lifting & Slinging training (Including overhead cranes). ESD training. Desirable skills: PC skills, including EXCEL. Fork lift truck licence. Knowledge of Kanban and 2 bin systems. Experience with an Enterprise Planning System e.g. SAP.
Feb 15, 2026
Contractor
World Class Defence Organisation based in Bolton, Lancashire is currently looking to recruit a Manufacturing Controller subcontractor on an initial 12 month contract. This role requires someone with Stores experience within a manufacturing environment. Hourly Rate: 24.78ph, after 12 weeks the rate increases to 26.12ph. Overtime hours (over 37 hours) are at normal hourly rate plus 50% Overtime Rate: Hours worked over 37 hours per week, are worked at the Overtime rate of time and a half. Contract Duration: 12 Months (initially and then ongoing and long-term thereafter) Manufacturing Controller Job Description: The Manufacturing Controller role will involve issue, receipt and management of stores and inventory in a stores environment. Loading, control and monitoring of work packages in a manufacturing environment. Responsibilities: Stock control / storekeeping including shelf life control. Loading the manufacturing cells with the requisite jobs in accordance with planned lead and cycle times, in order to comply with manufacturing programmes and delivery schedules. Packing including the use of hand tools. Receiving and issuing of tooling. Updating computer records. Kitting activity. Loading and unloading of Lorries. Skillset/experience required: Experience in a stores environment or manufacturing control. Follow instructions. Willing to work flexible shift patterns. Attention to detail. Work on own with minimal supervision. Use own initiative. Flexible. Manual handling training. Lifting & Slinging training (Including overhead cranes). ESD training. Desirable skills: PC skills, including EXCEL. Fork lift truck licence. Knowledge of Kanban and 2 bin systems. Experience with an Enterprise Planning System e.g. SAP.
Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team The Principal Managing Partner is a trusted advisor and executive liaison, dedicated to cultivating deep and long term relationships with Workday's most strategic clients. This role orchestrates a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success. About the Role The individual will lead and coordinate Workday's efforts across all lines of business (Sales, Pre-Sales, Services, Marketing, Product Management) orchestrating all Workday parties around a single, clearly articulated, three-year account/opportunity strategyTo achieve success, this professional will ensure three critical elements are in place:A customer validated multi-year engagement roadmap Account & Opportunity Strategy Annual PlanThis person will assist in all phases of the life cycle (pre-sales, initial deployment and production) executing against the agreed governance model, which includes assigned Executive Sponsors at each phase. What You'll Be Doing Nurture C-level Relationships: Foster strong, authentic connections with key C-level executives, understanding their strategic vision and encouraging trust. Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success. Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives and improves Workday's value proposition. Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience. Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment. Uncover Growth Opportunities: Proactively identify expansion opportunities by deeply understanding the client's evolving needs and showcasing Workday's solutions. Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into Workday's product roadmap. Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness. Key Objectives Cultivate deep and enduring relationships with C-level executives and their direct reports at key accounts. Craft and implement strategic roadmaps that drive customer success and Workday growth. Foster a culture of proactive customer advocacy and outstanding service delivery. Expand Workday's footprint within accounts through strategic upsell and cross-sell opportunities. Position Workday as a trusted strategic partner and innovation collaborator. Drive customer self-sufficiency by ensuring a customer understands how to engage with our Customer Experience organization and use the features of their Workday Success Plan Engage the appropriate workmates to support account planning and feature adoption strategies About You Basic Qualifications 8+ years' experience of large account management, leading both account and delivery teams for software vendors or global SIs. 5+ years of experience in consulting or professional services, preferably with enterprise software solutions. Proven track record of building and maintaining strong C-level relationships. Other Qualifications Demonstrated success in driving customer happiness and achieving revenue growth. Ability to articulate sophisticated ideas clearly and persuasively. Ability to handle / prioritise multiple customer demands balancing customer happiness with revenue and profitability targets Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organisation Experience implementing Workday is preferable. Fluency in English is essential. Fluency in German is essential if based in Germany Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support.Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the , and , by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities,
Feb 14, 2026
Full time
Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team The Principal Managing Partner is a trusted advisor and executive liaison, dedicated to cultivating deep and long term relationships with Workday's most strategic clients. This role orchestrates a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success. About the Role The individual will lead and coordinate Workday's efforts across all lines of business (Sales, Pre-Sales, Services, Marketing, Product Management) orchestrating all Workday parties around a single, clearly articulated, three-year account/opportunity strategyTo achieve success, this professional will ensure three critical elements are in place:A customer validated multi-year engagement roadmap Account & Opportunity Strategy Annual PlanThis person will assist in all phases of the life cycle (pre-sales, initial deployment and production) executing against the agreed governance model, which includes assigned Executive Sponsors at each phase. What You'll Be Doing Nurture C-level Relationships: Foster strong, authentic connections with key C-level executives, understanding their strategic vision and encouraging trust. Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success. Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives and improves Workday's value proposition. Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience. Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment. Uncover Growth Opportunities: Proactively identify expansion opportunities by deeply understanding the client's evolving needs and showcasing Workday's solutions. Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into Workday's product roadmap. Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness. Key Objectives Cultivate deep and enduring relationships with C-level executives and their direct reports at key accounts. Craft and implement strategic roadmaps that drive customer success and Workday growth. Foster a culture of proactive customer advocacy and outstanding service delivery. Expand Workday's footprint within accounts through strategic upsell and cross-sell opportunities. Position Workday as a trusted strategic partner and innovation collaborator. Drive customer self-sufficiency by ensuring a customer understands how to engage with our Customer Experience organization and use the features of their Workday Success Plan Engage the appropriate workmates to support account planning and feature adoption strategies About You Basic Qualifications 8+ years' experience of large account management, leading both account and delivery teams for software vendors or global SIs. 5+ years of experience in consulting or professional services, preferably with enterprise software solutions. Proven track record of building and maintaining strong C-level relationships. Other Qualifications Demonstrated success in driving customer happiness and achieving revenue growth. Ability to articulate sophisticated ideas clearly and persuasively. Ability to handle / prioritise multiple customer demands balancing customer happiness with revenue and profitability targets Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organisation Experience implementing Workday is preferable. Fluency in English is essential. Fluency in German is essential if based in Germany Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support.Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the , and , by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities,
About the Role: Gartner Analysts are industry thought leaders who create must-have research, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative research which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner's value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. Gartner is looking for an analyst to provide insights to our cloud service user and provider clients in the United States and beyond. As a Senior Director Analyst in the Cloud Infrastructure practice, coverage area will apply broad knowledge of IT Public Cloud, technologies, vendors (such as AWS, Microsoft Azure, Google GCP, Oracle OCI, Equinix), and deployment issues for our clients. Additionally, there will be a focus on non-technology aspects of digital infrastructure, including data center, pricing, and organizational challenges. This position will provide advice to clients on best practices for moving to a public Cloud (IaaS and PaaS) platform as well as specific guidance to clients on evaluating and selecting cloud vendors pricing contracts and cloud centers of excellence. This can include but is not limited to topics such as: Challenges and opportunities of the Heads of Infrastructure & Operations Cloud strategies Hybrid digital infrastructure Multi-cloud architectures Cloud Platforms Cloud Security Cloud Native Infrastructure Strategic Cloud Platform Services / Cloud infrastructure and platform services (CIPS, IaaS, PaaS), Consulting, implementation, integration, or runtime services associated with these Impact on and of GenAI on Heads of Infrastructure & Operations SaaS implementation on top of cloud infrastructure sometimes known as SaaS Ops. Industry cloud implementations (for specific sectors) Cloud governance Sovereign Cloud Cloud Sustainability Edge Infrastructure Solutions Colocation Cloud & Digital transformation Integration with SaaS At Gartner, we emphasize cutting edge thinking, disciplined analysis and most important, actionability. We are passionate about helping clients solve business problems. If this resonates with you, and you have the skills and experience we are looking for, we'd like to hear from you. What you will do: Create innovative, thought provoking, and highly leveraged "must-have insight" content You will work with a collaborative team of highly experienced analysts and advisors to build authoritative insight and advice that directly addresses the priorities and challenges of cloud service provider clients. Serving as an authority on the technology market, buyer behavior, and local market implications (including regulatory and compliance) that affect the way cloud services are delivered across North America. Develop new insight and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act Develop in-depth analysis to identify the root cause of a client's barriers or overall needs and reframe thinking to drive strategy forward Demonstrate thought leadership in establishing insights positions across a team of analysts Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business Provide high quality and timely content peer review Build credibility as an industry expert to represent Gartner insights, methodology and strategy Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery Be a mentor and a coach by supporting more junior team members Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions What you will need: Bachelor's degree or equivalent experience; Graduate degree preferred 12+ years of relevant field or industry experience. Strong knowledge of business, technology, channel & go-to-market conditions Direct experience working for large vendors (such as AWS, Microsoft, Google, Oracle, IBM etc) Direct experience building a cloud selection and adoption strategy (key issues, vendors, partners and best practices) Deep understanding of the IaaS, PaaS or Cloud Infrastructure and Platform Services markets, the strengths of the hyperscalers, and the competitive landscape for adjunct IT services. Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables Demonstrate excellence in research and writing ability Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges Strong communicator who can explain complex concepts concisely and simply Subject matter expert comfortable presenting at large and small-scale speaking engagements Strong business and financial acumen Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team Learning agile and adept with navigating highly matrixed environments Ability to represent Gartner's research methodology and strategies effectively at all levels Willingness and ability to travel up to 25% (where applicable) What you will get: Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities LI-remote Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. . click apply for full job details
Feb 14, 2026
Full time
About the Role: Gartner Analysts are industry thought leaders who create must-have research, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative research which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner's value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. Gartner is looking for an analyst to provide insights to our cloud service user and provider clients in the United States and beyond. As a Senior Director Analyst in the Cloud Infrastructure practice, coverage area will apply broad knowledge of IT Public Cloud, technologies, vendors (such as AWS, Microsoft Azure, Google GCP, Oracle OCI, Equinix), and deployment issues for our clients. Additionally, there will be a focus on non-technology aspects of digital infrastructure, including data center, pricing, and organizational challenges. This position will provide advice to clients on best practices for moving to a public Cloud (IaaS and PaaS) platform as well as specific guidance to clients on evaluating and selecting cloud vendors pricing contracts and cloud centers of excellence. This can include but is not limited to topics such as: Challenges and opportunities of the Heads of Infrastructure & Operations Cloud strategies Hybrid digital infrastructure Multi-cloud architectures Cloud Platforms Cloud Security Cloud Native Infrastructure Strategic Cloud Platform Services / Cloud infrastructure and platform services (CIPS, IaaS, PaaS), Consulting, implementation, integration, or runtime services associated with these Impact on and of GenAI on Heads of Infrastructure & Operations SaaS implementation on top of cloud infrastructure sometimes known as SaaS Ops. Industry cloud implementations (for specific sectors) Cloud governance Sovereign Cloud Cloud Sustainability Edge Infrastructure Solutions Colocation Cloud & Digital transformation Integration with SaaS At Gartner, we emphasize cutting edge thinking, disciplined analysis and most important, actionability. We are passionate about helping clients solve business problems. If this resonates with you, and you have the skills and experience we are looking for, we'd like to hear from you. What you will do: Create innovative, thought provoking, and highly leveraged "must-have insight" content You will work with a collaborative team of highly experienced analysts and advisors to build authoritative insight and advice that directly addresses the priorities and challenges of cloud service provider clients. Serving as an authority on the technology market, buyer behavior, and local market implications (including regulatory and compliance) that affect the way cloud services are delivered across North America. Develop new insight and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act Develop in-depth analysis to identify the root cause of a client's barriers or overall needs and reframe thinking to drive strategy forward Demonstrate thought leadership in establishing insights positions across a team of analysts Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business Provide high quality and timely content peer review Build credibility as an industry expert to represent Gartner insights, methodology and strategy Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery Be a mentor and a coach by supporting more junior team members Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions What you will need: Bachelor's degree or equivalent experience; Graduate degree preferred 12+ years of relevant field or industry experience. Strong knowledge of business, technology, channel & go-to-market conditions Direct experience working for large vendors (such as AWS, Microsoft, Google, Oracle, IBM etc) Direct experience building a cloud selection and adoption strategy (key issues, vendors, partners and best practices) Deep understanding of the IaaS, PaaS or Cloud Infrastructure and Platform Services markets, the strengths of the hyperscalers, and the competitive landscape for adjunct IT services. Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables Demonstrate excellence in research and writing ability Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges Strong communicator who can explain complex concepts concisely and simply Subject matter expert comfortable presenting at large and small-scale speaking engagements Strong business and financial acumen Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team Learning agile and adept with navigating highly matrixed environments Ability to represent Gartner's research methodology and strategies effectively at all levels Willingness and ability to travel up to 25% (where applicable) What you will get: Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities LI-remote Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. . click apply for full job details
