105 jobs found

Director, EU Services (Life Sciences SaaS- Europe or UK) Location: UK Function: Professional Services Reports to: Head of Services Role Summary The Director, EU Services is a senior, customer-facing leader who owns the full post-sale journey for Kivo's European customer portfolio. The primary focus of this role is driving customer outcomes, retention, and expansion through proactive success management-complemented by hands on platform implementation expertise and responsive technical support. You will build deep, trusted relationships with EU-based life-sciences customers, serve as their strategic partner throughout their time with Kivo, and lead implementations that set customers up for long-term success. This role thrives at the intersection of strategic account management and operational delivery in regulated environments. While primarily EU-focused, the role may require occasional time shifting to support US-based implementation projects. What You'll Do Customer Success Working in partnership with the Director, Customer Success: Own account health: Manage a portfolio of EU accounts as the primary strategic point of contact post-implementation: lead QBRs, conduct regular health-check calls, track adoption metrics, and proactively identify and mitigate risk. Drive outcomes and expansion: Build and maintain tailored success plans aligned to each customer's business goals; partner with Sales to identify, qualify, and advance expansion and upsell opportunities within your portfolio. Executive alignment: Cultivate senior-level relationships within customer organizations; deliver executive-ready insights, business reviews, and ROI narratives that reinforce Kivo's value. Champion the customer: Serve as the primary voice of EU customers internally-surface product feedback, advocate for roadmap priorities, and collaborate with Product on features and packaged offerings that reflect EU market needs. Manage upgrades and adoption: Proactively manage customers through new feature releases and configuration changes, ensuring smooth adoption and building internal champions who drive platform utilization. Customer Support As an integral member of the global Support Team: Resolve issues: Provide responsive support via email, chat, and ticketing systems (e.g., Zendesk, Jira); troubleshoot and resolve platform, configuration, and process-related issues across your customer portfolio. Escalate effectively: Triage and elevate complex technical issues to Engineering or Product with clear reproduction steps and customer impact assessments. Build the knowledge base: Document common issues, resolutions, and best practices to strengthen the internal knowledge base and reduce repeat ticket volume. Be the expert: Maintain deep working knowledge of the Kivo platform to guide users on navigation, configuration, integrations, and EU compliance best practices. Implementation Consulting Working in partnership with the US-based implementation team: Deliver implementations: Lead end-to-end implementations of the Kivo platform through structured project management: project charter, timelines, RAID logs, stakeholder communications, and executive readouts. Design & configure: Facilitate discovery and design workshops; translate regulated process requirements (GxP, 21 CFR Part 11 / Annex 11) into configured platform solutions with documented decisions and guide the adoption of Kivo. Support validation: Support the customer's validation workstream by educating customers in the Kivo validation methodology and providing an orientation to Kivo documentation. Support data migration: Partner with the Data Migration team on discovery, field mapping, dry-run coordination, and production cutover checklists for compliant data transfers. Enable go-live: Guide customers through change management activities: defect triage, go-live readiness assessments, user training enablement, and post-go-live stabilization. Sales Support Working in partnership with the Sales team and Account Executives: Represent Kivo to EU Prospects: Conduct Kivo product demos to prospective EU customers and assist Account Executives in the qualification and discovery for prospective EU customers. What You've Done 8-10+ years of experience in a customer success, implementation, or blended services role within a life-sciences SaaS environment (pharma, biotech, med-device, or CRO). A robust and knowledgeable R&D (Regulatory, Clinical, Quality) background. Hands on experience with life-sciences SaaS platforms for Regulatory, Clinical Operations, and/or Quality process and document management. Demonstrated track record of owning customer retention, expansion, and satisfaction metrics (GRR, NRR, NPS/CSAT) across a portfolio of enterprise accounts. Working knowledge of regulated industry requirements (GxP, 21 CFR Part 11 / Annex 11) and comfort supporting validation deliverables (CSA/CSV). Experience leading software implementations in a regulated environment, including project planning, stakeholder management, and go live delivery. Excellent written and verbal communication skills in English; comfortable presenting to technical users and C suite stakeholders alike. Based in the EU with the flexibility to occasionally time shift for US based project collaboration.

Raconteur is a B2B media brand focused on creating content that challenges and inspires today's business leaders. In recent years, we've expanded our digital product suite and invested heavily in our data, audience, and creative capabilities. Combined with our long-standing distribution partnership with The Times and The Sunday Times, this gives Raconteur a highly competitive market proposition. Our vision is to become the go-to resource for senior business leaders-and the partner of choice for B2B brands looking to influence purchasing decisions. In 2024, Raconteur was acquired by TechnologyAdvice, a US-based digital media company specialising in lead and demand generation solutions. All of this makes it an exciting time to join the Raconteur team and help shape our next phase of growth. The opportunity Raconteur, part of TechnologyAdvice, is seeking an experienced Account Director to drive new business growth and expand high-value client relationships across integrated print, digital, and demand-generation solutions. This is a senior, quota-carrying role with ownership of the full sales cycle. You will prospect into target enterprise accounts, engage senior B2B marketing decision-makers from a cold start, uncover commercial challenges, and pitch tailored, integrated solutions from Raconteur's product suite. These include special interest print reports in The Times, digital content hubs, insights and research programs, roundtables, and demand-generation solutions delivered through owned audiences. You will be responsible for delivering against ambitious revenue targets while working closely with internal content, delivery, and operations teams to ensure strong campaign execution and long-term account growth. Location: Remote, United Kingdom What you'll do Drive new business revenue through proactive prospecting, pitching, proposal development, and negotiation Identify and engage target enterprise accounts, building senior-level relationships from a cold start Sell complex, integrated marketing solutions across print, digital, and demand-generation products Own the full sales cycle, from opportunity creation through close Grow existing accounts into larger, long-term client relationships through consultative account development Build, manage, and forecast a strong pipeline against ambitious revenue targets Develop insight-led, credible sales narratives using strong research and understanding of B2B marketing challenges Collaborate closely with Commercial Content, Project Management, Client Services, Deal Desk, and Revenue Operations to deliver successful campaigns and repeat business Track and report on key KPIs, including revenue, opportunity volume and value, meetings held, and account progression Who you are 4-7 years of experience in media sales or selling integrated marketing services in B2B Strong understanding of how marketers plan, buy, and measure campaigns across brand and demand-led objectives Demonstrated track record of exceeding revenue targets and delivering against quota Experience selling complex, multi-product solutions across print, digital, and demand-generation Confident prospecting from a cold start and engaging senior marketing stakeholders as a peer Proven ability to win new business and develop long-term client relationships Skilled consultative seller, able to uncover client challenges and position relevant solutions Confident user of sales technology, including Salesforce, Amplemarket, and LinkedIn Sales Navigator Ambitious, resilient, and adaptable in a fast-paced, target-driven environment Curious, creative, and motivated by the challenge of building revenue in a competitive media landscape What we offer you Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives. Hybrid Working: Join us in our central London office on Thursdays while enjoying the flexibility of remote work the rest of the week. Private Health & Dental Insurance: Comprehensive coverage, including discounted gym memberships and additional perks. Paid Time Off: Start with 25 days of holiday per year, with an additional day added for each year of service. Parental Leave: Supportive maternity and paternity leave policies. Salary Sacrifice Nursery Benefit: Save on childcare costs with our tax-efficient program. Life Assurance: Life assurance coverage to provide support for your loved ones. Pension Plan: Invest in your future with our competitive pension scheme. Employee Assistance Program: Access free counseling and other support services. Wellness Perks: Access the Headspace app to support your well being. Speaker Series Bonus: Present in our monthly speaker series and earn a bonus. Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United Kingdom at hire and must maintain authorization to work in the United Kingdom throughout their employment with our company. Annual pay range: Total annual compensation including commission up to: EOE statement We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. Pre-employment screening required. Raconteur does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. Any AI-generated or incomplete application answers will be auto-rejected.

Internal Communications Business Partner Employer: KPMG UK Location: Manchester, M2 3AE Pay: Salary not specified. Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 29/03/2026 About this job About KPMG International Together with more than 276,000 colleagues in 138 countries throughout our member firms, people at KPMG imagine big ideas and bring solutions to life for clients both big and small. A role with KPMG International will open a world of opportunity in your career. KPMG International helps set the strategy and protects the reputation of this global organization of independent professional services firms providing Audit, Tax and Advisory services. We deliver value to our member firms and drive positive change in the communities we serve. By joining us you will gain a unique understanding of how a global organization operates and work on projects that impact the whole organization. From setting standards and best practices to developing innovative tech- enabled solutions for clients, you'll be part of a global team changing the way our business operates. We look forward to welcoming you to our team. About this Global Group Global Corporate Affairs The world is facing significant social, economic and technological change. As businesses increasingly embrace the concept of stakeholder capitalism, KPMG recognizes that our success is not solely defined in financial terms. Our purpose, to inspire confidence and empower change, defines a broader contribution that encompasses not just the commitment we make to our people and KPMG's current and future clients but also wider society and the future of professional services. Corporate Affairs is at the heart of this work. We identify the people and actions that help shape, promote and protect the reputation of KPMG. We work with all those internally and externally, directly or indirectly who influence our reputation and who we must listen to, and constructively engage with, if we are to achieve our trust and growth ambition. This is why KPMG has brought together a team of experienced professionals from across public affairs, ESG and communications. Together, we form the Global Corporate Affairs Function. Working with colleagues in member firms across our network, we are on a journey to transform the way we engage with all those people who influence our reputation. Role summary This exciting role sits within Global Communications, which supports KPMG to deliver leading edge campaigns. Global Communications consists of five specialism-based teams: internal communications, external communications (including social media and media relations), strategic communications (coordinating cross-function and cross-industry activity), leadership communications and issues management (overseeing our response to issues that may adversely affect our reputation). This role sits in the Global Internal Communications Team. The team partners with global leaders and our member firms to drive consistent strategic narratives, projects and campaigns that protect and enhance the firm's reputation and support its trust and growth ambitions. Internal Communications engages KPMG people worldwide with meaningful communications that tell a consistent story about our Collective Strategy and priority programs, delivered through modern, technology-enabled platforms and channels. The successful candidate will be the "Voice of Advisory" in the Global Communications team, working with senior stakeholders to tell the One Advisory story. This individual will own the communications strategy for Advisory and will be dedicated to supporting ways of bringing KPMG's Collective Strategy to life internally and engaging our Advisory employees in an impactful way. This is a challenging role that will involve day-to-day liaison with KPMG leadership, national firms, technology and AI teams, and Global Marketing. The candidate will need exceptional communication and influencing skills, a keen sense of business acumen and professional judgement, and an ability to expand the impact of their work by leveraging a wide array of communications channels. Global Communications operates as an agency model, committed to supporting the career development of our people. Over time, all communication professionals are actively encouraged, and supported, to broaden their primary skill set and you may be asked based upon business or personal need to support or join one of the other teams in Global Communications Key Accountabilities Strategic planning, program management and deliverables (for Global Advisory): Provide strategic internal communications advice and counsel to the Global Head of Advisory, and members of the Global Advisory leadership team, to ensure communications programs are aligned to and support the global ambition for Advisory. Partner with senior stakeholders in the business to lead the design and delivery of an integrated leadership communications program which supports the One Advisory mission. Shape and deliver communications that build confidence and clarity around AI initiatives, ensuring stakeholder engagement while reducing resistance and driving responsible adoption.Lead and drive the evolution of the current Advisory programs, presenting a way forward for Advisory communications which promotes connectedness across Advisory and alignment with other Functions, including the Office of Chief Technology Officer and the Global AI team. Build a shared understanding amongst our people of the role Global Advisory plays in delivering growth and sustaining trust in KPMG as an AI-first organization. Work closely with Global Corporate Affairs and Global Marketing on employee-targeted campaigns, including those that position AI as a core enabler of business transformation. Lead and execute the Global Advisory internal communications strategy including message development, client and people stories, reporting and continuous channel optimization. Work with stakeholders to build a business-led editorial strategy for Global Advisory, reflecting the priorities and investment areas for the function, activated across Advisory-specific channels, other KPMGI and priority member firm channels, to bring proof points to client-facing teams. Take ownership of turning Advisory stories into high quality content and assets for firmwide initiatives and campaigns, including but not limited to Global Values Week, Collective Strategy 3.0, Corporate Highlights. Work with Content & Channels Lead to deliver a comprehensive, effective, and technologically advanced communications infrastructure, utilizing portals, e-mail newsletters, live events, enterprise social media, and other Office 365 tools to achieve higher engagement levels. Act as the Global Advisory champion while working with Communications colleagues to bring the Collective Strategy story further into member firms. Provide expert counsel and tactical input as the IC lead on high priority programs as required, identifying supporting resource/workforce management requirements and program management. Provide expert advice and identify areas to embed the Global Advisory narrative, where appropriate, into internal communications activities in cross-functional areas. Coach and provide direction to Advisory-aligned communications colleagues in other geographies and teams to ensure that best practice in internal communications is understood and adopted. To demonstrate innovation and creativity Supporting broader Corporate Affairs commitments and deliverables, including challenging and providing input into strategic decisions made by Global Communications Leadership Team. Building a 'safe to fail' culture for colleagues to help experimentation and exploration in internal communications, including soliciting perspectives from member firms and identifying successful initiatives which could be adopted by KPMGI. Identifying and proactively addressing issues to bring to stakeholders' attention, including in the interactions between Global Advisory and member firms. Working with Communications team colleagues and external experts on innovative storytelling around Advisory priority solutions (particularly KPMG Velocity) and KPMG's AI capabilities to further promote employee advocacy and support sales. Contributing to an integrated approach to leadership communications with Business Partner peers. Measurement and resource management Oversee measurement and reporting on campaigns, budgetary spend and measure and analyze the success of global communications activities; in addition, look at resourcing efficiencies to provide direction on how best to support activities escalate where required Utilize an AI-first approach to plan, deliver and measure. Lead engagement with regions and countries on adoption, development and roll-out of programs. Establish KPIs for campaigns and programs. Provide end-to-end budget oversight for campaigns and programs Undertake campaigns and program reviews and take learning into future campaigns and programs Technical Skills & Qualification MS Office most importantly Word, SharePoint, Viva Engage and PowerPoint. Poppulo or a related distribution and measurement tool Advanced writing, editing and proofreading skills, including ability to simplify complex information Project management skills . click apply for full job details

About Graitec Group Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we've tripled our revenue in just five years. Our North Star is clear - accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers. Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world class partnerships with our own cutting edge software and services to drive performance and sustainability across the industry. At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together. Learn more about the Graitec Group: How we work: Growth, Agility, Innovation, Responsibility How we behave: Ambition, Engagement, One Graitec, Positive Energy About the Team Hiring You will be working with a great team of technical staff both in the (your country) and globally. Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development. Role Overview The Director, Solution Architecture - EMEA is accountable for leading the pre sales solution architecture function within the EMEA Services organization. This role owns the technical pre sales engagement model and leads a distributed team of Solution Architects and Senior Consultants who partner closely with Sales to shape, scope, and win complex services and solutions opportunities. The Director ensures high quality client engagement across the full pre sales lifecycle- including discovery, demonstrations, technical workshops, solution design, scoping, and proposal development- while continuously improving effectiveness, consistency, and business impact across the region. The scope of pre sales covers all solutions commercialized by Graitec, including proprietary intellectual property as well as partner portfolios. As a Platinum Autodesk Partner, a significant portion of activity relates to Autodesk solutions, with a strong and growing emphasis on cloud based offerings. Key Responsibilities Leadership & Team Development Lead, mentor, and develop a team of 5-15 Solution Architects across EMEA, with primary concentration in the UK, France, Germany, and Spain Build a high performing, collaborative, and client focused pre sales culture across geographies Drive capability development in solution design, storytelling, client communication, and value articulation Pre Sales Excellence & Sales Partnership Own the end to end pre sales engagement model for Services in EMEA Act as a senior technical and solution authority in strategic and complex opportunities Partner closely with Graitec Account Managers to support opportunity qualification, solution strategy, and deal execution Ensure consistent, high quality scoping, technical approaches, and proposals across the region Portfolio & Industry Expertise Oversee pre sales support for services ranging from training and support to large scale, multi country implementation programs Ensure strong alignment with Graitec's solutions portfolio and Autodesk's evolving roadmap, particularly cloud and platform based offerings Apply deep understanding of the AEC (Architecture, Engineering & Construction) industry and its extended manufacturing value chain Continuous Improvement & Operational Effectiveness Continuously improve pre sales performance and efficiency, with a focus on: Increased win rates Stronger client impact and engagement quality More differentiated, outcome oriented service proposals Evolve pre sales processes to enable seamless execution, scalability, and sales satisfaction Define and track relevant KPIs to measure performance, quality, and business impact Stakeholder Alignment Report to the VP EMEA Services and collaborate closely with the Head of Solution Architecture - North America to ensure global alignment and best practice sharing Responsibilities Proven experience leading pre sales or solution architecture teams within a services or solutions organization Strong background as a senior consultant, solution architect, or pre sales leader in complex, enterprise environments Demonstrated experience working across multiple EMEA markets, ideally including the UK, France, Germany, and Spain Understanding of the AEC industry and related manufacturing ecosystems Hands on experience with Autodesk solutions, with strong familiarity with cloud based and platform offerings is a plus Strong sales acumen and credibility in client facing, executive level engagements Track record of driving continuous improvement, process maturity, and skills development in expert teams Qualifications Bachelor's degree in Engineering, Architecture, Construction Management, Computer Science, or a related technical field Master's degree (MBA, Engineering, Technology, or related discipline) is strongly preferred Minimum 10+ years of experience in solution architecture, consulting, or technical pre sales roles, with at least 3-5 years in a leadership capacity Proven experience leading and developing distributed, multi country teams (ideally across EMEA) Strong commercial and financial acumen, including exposure to revenue forecasting, margin management, and services profitability Demonstrated ability to align technical strategy with business objectives and sales performance targets Experience defining and implementing governance models, pre sales frameworks, and solution qualification standards Track record of driving continuous improvement, operational maturity, and organizational transformation Ability to operate at both strategic and operational levels - setting vision while remaining close to execution Strong executive presence with the ability to influence senior stakeholders and C level decision makers Experience collaborating cross functionally with Sales, Delivery, Product, and Executive Leadership teams Experience mentoring senior consultants/architects and building capability development programs Willingness and ability to travel across EMEA as required Interview Process We are looking for talents that will enjoy, live and accelerate our culture and values. At Graitec, We work together locally & globally with an Entrepreneurial mindset. As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our products and services and that we are on a path to solve a real problem for our target customers & the overall industry. We are thoughtful on our investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the diversity of our customers around the globe & we are breaking our own silos to better serve them. To make this culture a reality, we rally our teams around our cultural attributes: Agility, Growth, Trust, Inclusion and our values: Engagement, Collaboration, Innovation, Passion At Graitec, we're proud to be committed to diversity and inclusion in the workplace. We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self at work. This resonates with the large variety of customers & markets we operate in and is part of our success story. As such, we welcome applications from all backgrounds and will not make any assessment into the application process other than candidates' skills and capabilities to succeed in role. Screening/Get to know discussion Hiring Manager Peer of hiring manager or key stakeholder to the role from another organization Business Unit leader / Office interview

White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We're looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You'll be responsible for all the technologists within a series of our 'outcome teams': established to drive forward business outcomes. You'll be an excellent leader of people and communicator. You'll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You'll be able to provide clear thinking and direction to cut through ambiguity. You'll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you'll do Leadership of a team of 100+ technologists (Software Engineers, Quality Engineers and Architects): operating engineering at scale within a complex regulated environment Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time Drive for effective delivery with pace and precision across the different outcome teams Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain. Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes Stay up to date with the latest relevant changes in regulation and enterprise process Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices Support the career growth and development of the team What we're looking for You'll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance You'll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward. You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business You're passionate about recruiting and developing great engineering talent You'll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams. You'll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders) You'll be aware of the latest native developments within AWS and have real world experience You'll have an understanding of the latest cybersecurity trends and how they impact engineering practice You'll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance You're comfortable in reaching pragmatic outcomes between short-term and long-term business needs Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associate