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Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and abandoned sales recovery. You'll find our HQ in the North East of England, founded in 2010, but since then, we've been on an exciting growth journey with employees also based in France. We leverage the latest tech and innovation to shape our products and deliver results. Our modern event-driven microservices architecture runs on AWS, and we embrace Golang as our preferred backend language for new services. All of this wouldn't be possible without our people- that's why they're at the heart of everything we do. Our Values At SaleCycle, we care about people- it's our top priority. We prioritise well-being, growth, and innovation, continuously pushing boundaries as a team and a company. Continuous Innovation: Collaborate, innovate, and celebrate! Premium Execution: Excellence Delivered Every Time! High Curiosity: Embrace your inner child- ask why and listen! Proactive Collaboration: United, we work together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand the client's use of offerings. Collaborate with the sales team to renew contracts and secure additional business from existing clients. Collaborate with Finance Team to ensure we are collecting cash from clients in a prompt and efficient manner. Problem Solving & Issue Resolution: Quickly identify and address client issues, ensuring timely resolution and minimising impact to the client's operations. Collaborate with internal teams to troubleshoot and resolve complex issues, and keep the client informed throughout the process. Turn client challenges into opportunities for enhancing the client relationship. Strategic Account Planning: Develop a comprehensive account strategy for each client based on their unique needs, value and long-term objectives. Work with clients to clearly understand goals and KPIs that we can measure and deliver. Regularly review account performance, make data-driven recommendations, and adjust strategies to ensure ongoing success and growth. Time & Resource Management: Effectively prioritize client needs and manage multiple accounts simultaneously. Allocate resources efficiently to ensure timely project delivery and client satisfaction. Maintain a proactive approach to project timelines, ensuring all deliverables are met within agreed-upon deadlines. Collaboration with Internal Teams: Work closely with cross-functional teams (Sales, Marketing, Product) to ensure seamless service delivery and address client needs. Share client feedback and insights to help drive product or service improvements. Collaborate on internal initiatives that contribute to the growth and development of the client base. Product/Service Knowledge: Maintain in-depth knowledge of company products, services, and industry trends to effectively advise clients. Provide training and support to clients on product features and best practices. Stay up-to-date with new features and offerings to ensure clients are leveraging the latest capabilities. Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition from sales to service delivery. Provide initial product training and guide clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and interpersonal skills. Excellent problem-solving abilities and the ability to work under pressure to meet client needs. Experience in strategic planning and managing complex accounts. Ability to prioritise, manage multiple projects, and meet deadlines in a fast-paced environment. Proficiency in CRM software HubSpot and Microsoft Office Suite (Word, Excel, PowerPoint). Industry knowledge relevant to the company's offerings is a plus. Preferred Skills: Previous experience in a software company is preferred where technical knowledge is required. Familiarity with customer success methodologies (e.g., Net Promoter Score, Customer Satisfaction surveys). Knowledge of data analytics tools to track and report on account performance (e.g., Looker) Perks & Benefits: We value our employees at SaleCycle, so we offer great benefits and incentives in addition to a competitive salary. Please note benefits may vary by country. Flexible hybrid working 25 days annual leave + public holidays + your birthday off Employee Assistance Program (EAP), including 24/7 GP access Life Insurance Up to 5% matched pension contribution Tech & Cycle to Work salary sacrifice schemes Annual company meet-up Monthly social fund Bonus schemes for innovation, new business, and employee referrals Enhanced parental leave Volunteering Days Long Service Awards Support & Equal Opportunities: If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience. We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age. Interested? Apply now! We'd love to hear from you! If you're excited about this opportunity and want to be part of a fast-moving, innovative team, apply today.

At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer health, usage, adoption patterns and outcomes, then design interventions to maximise success. Identify potential risks to customer retention and work collaboratively to avoid them before they materialise. Facilitate customer workshops and business reviews to surface needs, measure progress and align goals. Capture and share customer feedback, providing insight that helps shape product development and service offerings. Partner with our teams (Support, Professional Services, Product, Account Management) to coordinate delivery of customer outcomes. Document customer engagements and maintain visibility of activity, outcomes and risks across systems. Refine and improve Customer Success practices to ensure they are aligned with the evolving needs of clients. Requirements A blend of technical understanding and customer-facing skills, from an observability, monitoring, or enterprise software environment. Experience in a Customer Success, Technical Account Management, or related customer-facing role (non-sales). Hands-on knowledge of observability platforms or monitoring tools (Geneos, Opsview, OP5 or Uptrends advantageous) Background in enterprise-scale environments (financial services experience advantageous). Ability to translate technical solutions into business value and outcomes. Experience delivering training, workshops, or enablement programmes. Analytical skills for interpreting customer usage and health metrics. Excellent communication and relationship-building skills at all levels, from technical staff to senior stakeholders. Organised, proactive, and comfortable working independently while collaborating across functions. Health insurance cover for you and your dependents Dental Cover for you and your dependants Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:

Techary redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach. Our concept, "Technology, done differently", embodies our belief that the way our customers consume and utilize technology should innovate at the same pace as the technology itself. Our customers range from small start-ups to global enterprises. From designing, deploying and managing infrastructure stacks within low-latency financial trading environments, to relocating the headquarters of a global fintech firm, our operations span multiple markets, industries and geographies. Techary has helped customers scale their operations globally, gain an advantage in financial markets, enabled mission-critical projects and, most importantly, implemented technology that delivers alpha-accelerating business transformation. The Role As the Technical Service Delivery Manager, you will be responsible for ensuring the successful delivery, transition, and ongoing management of managed services for our customers. You will act as the bridge between Sales, Projects, and Technical Operations, ensuring that new business is onboarded smoothly and handed over into BAU support with clarity, structure, and confidence. This role combines technical credibility, operational leadership, and customer-facing service management. You will own service outcomes, SLA performance, onboarding quality, and continuous improvement while supporting and enabling technical teams to perform at their best. Duties & Responsibilities Service Delivery Management Own end-to-end service delivery for assigned managed service customers Ensure SLAs, KPIs, and contractual obligations are consistently met or exceeded Act as the primary escalation point for service-related issues and major incidents Conduct regular service reviews with customers, including reporting and roadmap discussions Drive service improvement plans where performance falls below expectations New Business Onboarding & Transition to BAU Lead the technical and operational onboarding of newly won customers from Sales Act as the central coordination point between Sales, Projects, Engineering, and Service Desk teams Ensure onboarding activities are delivered in line with agreed scope, timelines, and commercials Oversee creation and validation of onboarding documentation, including: - Technical designs and architectures - Support models and escalation paths - Asset, licensing, and configuration records Ensure a clean, structured handover into BAU support for technical teams Build strong, trusted relationships with customer stakeholders at all levels Partner closely with Sales to support deal transitions and manage expectations Work collaboratively with internal technical leads to align service delivery with customer needs Provide clear, confident communication during incidents, onboarding, and service changes Operational Excellence & Continuous Improvement Monitor service performance metrics and identify trends or recurring issues Drive continual service improvement initiatives across people, process, and technology Support the development and optimisation of onboarding frameworks and runbooks Ensure accurate documentation within PSA, documentation platforms, and monitoring tools Champion ITIL-aligned best practices across service delivery and transition Leadership & Team Enablement Support and mentor technical team members from a service delivery perspective Provide clear direction during onboarding and high-impact service events Foster a culture of accountability, ownership, and customer-first thinking Work closely with the Head of Managed Services on capacity planning and service maturity Proven experience in a Service Delivery Manager / Technical Service Manager role within an MSP Strong understanding of managed services, SLAs, and customer support models Demonstrated experience onboarding new customers into managed service environments Solid technical background across Microsoft-based environments (M365, Azure, AD, networking fundamentals) Excellent stakeholder management and customer-facing communication skills Strong organisational skills with the ability to manage multiple concurrent onboardings Experience working with PSA tools (e.g. HaloPSA, Autotask, ConnectWise) ITIL Foundation or higher Experience working closely with Sales and Pre-Sales teams Exposure to security frameworks and MSP security tooling Project management experience or certification Experience in high-growth or scaling MSP environments At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face. Employee benefits include: 25 days leave per annum Birthday as an additional day's leave Support for Professional Training (Microsoft, Cisco etc) Private Medical Insurance, including gym discounts, dentist and optical cashback schemes Free breakfast, snacks and drinks Lunch provided Friday Job Type: Permanent Equal Opportunities & Diversity Policy Techary is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit. Full details of Techary's Equal Opportunity Policy are available upon request.

Senior Dynamics Developer - Intellectual Property Office - SEO £47,766 up to £58,575 with additional pay allowance Published on Full-time (Permanent) £47,766 up to £58,575 with additional pay allowance Published on 12 January 2026 Deadline 21 January 2026 Location Newport, NP10 8QQ About the job Job summary Please note: Applicants should review all aspects of this advert to ensure a thorough understanding. If reviewing via a screen reader, please note that the Job summary, Job description, Person specification, Benefits and Things you need to know sections have been emphasised Senior Dynamics Developer The IPO is a modern organisation which depends on its IT services to operate and innovate effectively. To provide up to date services to our customers systems need to be developed, improved, and maintained. This position plays a pivotal role in ensuring the core applications are reviewed and continually improved. You will need the appetite to learn new technologies and methodologies for delivering high quality IT services. In this role you will work within a multi-disciplined squad using several technologies to build enterprise grade services. You will be expected to be proactive and take accountability for the squad assigned deliveries. The role will also require the investigation, diagnosis and fix of any system issues. A Senior Developer is expected to contribute to the technical strategy for the department. As a multi-skilled individual specialising in MS Dynamics and Power Apps, you will have the opportunities to develop and mature skills in a core role but extend this to skills typically aligned to other role types. You will have a high level of input in defining which additional skills you can develop. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office. The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Main duties consist of but are not limited to: Technical Be responsible for the design, coding, configuration, testing and documentation of large, complex or mission critical applications in a cloud first environment using Dynamics and Power Apps in MS Azure Configure and customise both model driven and canvas apps Develop Power Automate Flows via connectors to the Dataverse and other data sources Develop PowerApps integrations with other Azure components such as Logic Apps, Azure Service Bus and Azure Functions Work closely with test engineers to reach a common understanding of acceptance criteria, the code base and test coverage Work collaboratively with IT and stakeholders, share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork Proactively investigate problems and opportunities in existing processes, evaluating and communicating findings and recommendations to stakeholders Identify and manage defects, incidents, risks and issues in line with IPO standards Work within a multi-disciplinary team to deliver highly user focused and successful digital services ensuring governance standards are adhered to Assist in implementing toolkits and APIs for purposes such as integration, performance optimisation, security and scalability Keeping an open mind and exploring innovative ways to solve problems, working in a fail-fast fashion to provide required functionality Responsible for ensuring that the team test and build activities follow agreed governance and processes Proactively apply HMG IA technical security controls according to ISO 27001 & the Security Policy Framework (SPF) Behavioural Understanding yourself to be a leader (and the impact of your behaviour on others in a project team focused on results) Engaging Stakeholders (for mutually beneficial collaborative relationships outside of the team) Share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork Work across several multi-disciplinary teams to deliver highly focused and successful digital services Provide project / delivery management support when required Effective management and delegation of tasks within the team Applies "progress over perfection" principle Takes full responsibility for decisions and delivers Inner composure, recovers quickly from setbacks and learns from the experience Highly driven & inspires others to move things along and make things happen Personal and Team Development Drive your own training and self-development, keeping skills up to date and learning new skills Promote and display the IPO and Civil Service Values Guides more junior members in their personal development Coaches and mentors' colleagues Continuously improves technical knowledge and stays abreast of latest trends Shares knowledge of tools and techniques with your wider team and the business stakeholders Person specification Has been a key player in delivering technical solutions as part of large projects Experienced with modern delivery models such as Scrum and other Agile methodologies Advocate of DevOps principles Experience working in a Microsoft Azure Cloud first team Experience with Azure DevOps Experience of MS Dynamics CRM and/or PowerApps platform Has a deep understanding of architectural principals such as SOA and Micro-Services Technical aptitude Experience writing and implementing Unit Testing How to Apply Click the 'Apply now' button and complete the application form by providing the following: Your CV Upload an anonymised copy of your current CV. Please remove all identifying markers such as name, title, education institution etc. Make sure it clearly shows how you meet the essential criteria listed in the Person Specification. AI Usage Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. For further information on the sift and interview stages of this recruitment campaign, please head to our 'Things you need to know' section below. If you require job-specific information, please contact Dominic Read E-mail: Telephone: Behaviours We'll assess you against these behaviours during the selection process: Developing Self and Others Delivering at Pace Working Together Technical skills We'll assess you against these technical skills during the selection process: We'll assess you against these technical skills during the selection process: At interview you will be assessed on technical criteria

At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer health, usage, adoption patterns and outcomes, then design interventions to maximise success. Identify potential risks to customer retention and work collaboratively to avoid them before they materialise. Facilitate customer workshops and business reviews to surface needs, measure progress and align goals. Capture and share customer feedback, providing insight that helps shape product development and service offerings. Partner with our teams (Support, Professional Services, Product, Account Management) to coordinate delivery of customer outcomes. Document customer engagements and maintain visibility of activity, outcomes and risks across systems. Refine and improve Customer Success practices to ensure they are aligned with the evolving needs of clients. A blend of technical understanding and customer-facing skills, from an observability, monitoring, or enterprise software environment. Experience in a Customer Success, Technical Account Management, or related customer-facing role (non-sales). Hands-on knowledge of observability platforms or monitoring tools (Geneos, Opsview, OP5 or Uptrends advantageous) Background in enterprise-scale environments (financial services experience advantageous). Ability to translate technical solutions into business value and outcomes. Experience delivering training, workshops, or enablement programmes. Analytical skills for interpreting customer usage and health metrics. Excellent communication and relationship-building skills at all levels, from technical staff to senior stakeholders. Organised, proactive, and comfortable working independently while collaborating across functions. Health insurance cover for you and your dependents Dental Cover for you and your dependants Employer Pension scheme Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: London, UK Reporting To: Muhit Basit Description What to Expect As a Customer Success Manager, you will focus on reducing churn within our customer base and assist Key Account directors with Upsells and Uplifts, thereby increasing the annual revenue of the client. You will work on solutions to help them utilise the available DAM, CMS, and AI tools. You are expected to lead and support QBRs with adoption reports and roadmap deep dives. On a sales perspective, you will work closely with Key Account Directors to help them close renewals, uplifts and upsell. Key Responsibilities Ensure the customer is receiving the appropriate level of service as contractually agreed and defined by the internal service level framework, including travel to customer locations. Act as an internal and external contact and escalation point for all assigned customers, with the expectation of 15-20 large enterprise clients. For each allocated customer, understand the core operating model of the e-commerce & marketing departments and the supporting technology with specific attention to the content management & production process from studio shoot through to publish. Understand the business drivers and business priorities looking up to 12 months ahead. Map the organisation structure and key decision makers and influencers within the content production & publishing domain. Able to articulate Amplience strengths vs competing solutions. Become a trusted advisor to key decision makers and stakeholders with the business and technology teams, spot new opportunities that will drive additional revenue, working with the Account Manager to close, and with the Project Delivery Team to deliver. Becomes an Amplience platform power-user and works with each customer to increase platform adoption and 'stickiness' by closing the feature/consumption gap, training and by up/cross-selling. Assist in the continuous improvement of internal operating procedures for maximum profit and customer satisfaction. Motivates, coaches, mentors, and trains new team members to become a high-performing team. What You'll Bring (Skills, Experience & Mindset) Prior e-Commerce experience. Min 3 years' experience in a similar role. Must be highly motivated and visible to customers through meetings, calls and onsite visits. Good recent experience in e-Commerce & web technology and the related business operating processes. Embraces and responds well to change in a dynamic, fast-changing company and is capable of working in environments with high levels of ambiguity. Self-motivated & passionate about technology and the e-commerce domain. Strong leadership skills which inspire confidence with the customer. Ability to organise their work and the team's work when under pressure with a demanding customer base. In-depth understanding of the dynamics of business change. Able to quickly understand the key principles around the Amplience platform as it evolves, and be able to build relationships internally to support knowledge gathering and sharing. Good at empathising with people to understand their needs and desires, and conveys a sense of urgency when servicing customer needs. Ability to become a product specialist and an Amplience platform power user. Makes complex ideas simple and understandable and is someone who makes rational decisions under pressure. Speaks clearly and articulately with excellent written and verbal communication skills. What Success Looks Like Reducing churn with the customer base and reporting risk up to the business. Able to run customer meetings with confidence on the platform. Ability to switch from trusted advisor to helping spot gaps in their process to sell the customer further products. You are curious on our new features and have used them enough to talk through with customers. Benefits Pension Scheme Auto-enrolled after 3 months' service. Salary sacrifice scheme to maximise tax efficiency. 5% employee contribution, matched by 5% from Amplience. Pension broker: Titan Group (offers financial advice). Pension provider: Aegon (moved from Aviva in 2024). Annual Leave 25 days paid holiday as standard. Length of Service Entitlement 3+ years continuous service: 26 days annual leave entitlement. 4+ years continuous service: 27 days annual leave entitlement. 5+ years continuous service: 28 days annual leave entitlement. 6+ years continuous service: 29 days annual leave entitlement. 7+ years continuous service: 30 days annual leave entitlement. Enhanced Maternity Leave 12 weeks full pay. 12 weeks at 50% pay. 15 weeks at statutory maternity pay (SMP). 13 weeks unpaid. Enhanced Paternity Leave 2 weeks full pay. Sick Pay Up to one month's full pay per calendar year (at company discretion, with medical certificate). Study Leave 5 days for employees on accredited long-term courses (12+ months). Birthday Leave One paid day off during your birthday month. Company-Wide Recharge Days One day off per quarter for the whole business - rest, recharge, and reset. All roles are laptop-enabled. Working arrangements agreed with your line manager. Freedom Fridays: Finish early on Fridays to support work-life balance (full-time employees only). Holiday Buy Scheme Purchase up to 5 extra days per year, repaid through salary deductions. Cycle to Work Scheme Save on bikes & accessories via tax-efficient payments (Blackhawk Network). Tech Scheme Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network). Season Ticket Loan Advance loans available for travel tickets, repaid via payroll. Charity/Volunteer Days Up to 3 paid days a year for volunteering or charity work. Payroll Giving (CAF - Give As You Earn) Tax-free donations to UK charities, directly from your salary. Eyecare Reimbursement for a standard eye exam every two years. Employee Referral Bonus £1,200 / €1,400 / $1,500. 50% paid at 4 months, 50% at 7 months post-hire. Fraudsters are always looking to take advantage of people searching for a job online. Amplience takes the security and safety of your personal data very seriously. In terms of career opportunities and vacancies, we will only use: Amplience will never use third party messaging services such as Telegram, WhatsApp, Messenger, Snapchat, WeChat, etc. to communicate with you. If you are using any other website or messaging application, even if it looks like Amplience, then it will likely be fraudulent. In which case, please notify us at: .

Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of the UK's most innovative retail businesses. Office Expectations : Mondays are mandatory in the office for the CS team and the office can be used on Wednesdays and Thursdays. Coming into the office is encouraged during onboarding especially for team members to learn from their peers.Onsite client meetings : We do encourage in person customer meetings so time 'in office' or on site with customers is expected and will change from week to week. What you'll be doing: Key Outcomes: Retain your customers, secure their renewal and hit retention targets Amplify Customer Loyalty: Champion customer retention, ensuring seamless renewals and surpassing retention targets. Master Sentiment Analysis: Identify and neutralise potential sentiment risks across diverse stakeholders, from end users to top decision makers, fostering enduring relationships. Empower Customer Advocacy: Lead as a vocal customer advocate, steering cross functional efforts to swiftly resolve challenges to build a pipeline of positive referrals for prospective customers to engage with. Strategic Communication: Proactively relay concise updates on pivotal customer wins and obstacles, detailing actionable measures for optimising retention. Own end to end commercial negotiations Mastery of Negotiations: Oversee end to end commercial negotiations, solidifying prosperous partnerships. Upsell Precision: Spot and secure upsells in alignment with our pricing model, achieving ambitious upsell ARR targets. Mid-term Upsell Drive: Execute well timed mid term upsells in line with pricing structures, hitting upsell ARR goals. Value driven Expansion: Actively pursue and conclude revenue expanding opportunities that mirror customer value, collaborating seamlessly with revenue teams and CS leadership. Maintain senior stakeholder champions in each of your accounts Champion Senior Stakeholders: Foster senior level champions in each account, fortifying engagement and retention strategies. Persona centric Alignment: Comprehend core personas across Marketing, Tech, and C suite realms, aligning their aspirations with strategic platform and marketing endeavours. Elevate Brand Presence: Actively seek channels to heighten Ometria's visibility within client organisations. Deliver on promise : Solidify trusted partner status by unwaveringly fulfilling commitments and delivering on agreed upon deliverables. Key Responsibilities: Deliver timely and accurate commercial forecasting - treat Salesforce and internal commercial forecasting tools as a proof point for the impact of Customer Success outcomes and retention driving initiatives. Deliver weekly updates to customer health and activity records that support commercial opportunity updates, articulating realistic outcomes that are dependable and of the moment. Set and deliver on customer expectations - Deliver each aspect of the customers assigned service level, owning the presentation and delivery of core value driving client engagement such as Business Reviews, Assessments and Strategic marketing plans Pre empt customer escalations and challenges - identify risk factors ahead of time and handle objections and escalations with finesse. Guide more junior team members on navigating their client accounts effectively based on your experience. Drive Enterprise customer adoption and value with visibility and buy in from senior decision makers - Become an expert in both the Ometria platform and ecommerce marketing strategies. Engage key stakeholders to align on value delivered and identify what actions are required to mitigate any potential relationship risk. Be a retail expert and deliver strategic guidance - deliver expected customer touchpoints based on their Service level and act as a strategic guide leveraging retail intelligence reports and trends data to make credible recommendations to your About you: 5 years of Customer Success experience in an enterprise software organisation working with large, complex clients preferably in the Retail space. Exceptional Communicator - you love to deliver value to your clients by confidently presenting successes and opportunities aligned with their service level. You enjoy partnering with multiple internal teams and confidently and authoritatively communicate with a diverse range of both internal and external stakeholders, including C Suite executives. Relationship builder - you're a natural relationship builder, adapting your communication style easily with C suite executives, tech leads, marketing heads and end users as required. Business and commercial acumen - you identify trends in business performance to secure commercial opportunities and mitigate risk with action plans on how to solve these. Customer Service Excellence - you have a proven track record of delivering first class customer service, consistently exceeding client expectations. Data Literacy and Storytelling - you are comfortable working with, manipulating, and interpreting data sets, utilising a combination of reporting tools. You can turn data into insight and build compelling narratives through your ability to analyse key trends and KPIs. Technical understanding and communication proficiency - you understand how to adapt your communication to each stakeholder leveraging a solid understanding of the technical aspects of how Ometria partners with our customers (eg. APIs, Javascript code, Data feeds) Meticulous prioritisation and self management - you are a self starter and thrive in fast paced environments and effectively manage multiple tasks under pressure. You enjoy finding ways to work smarter and collaboratively contribute your ideas with your peers and managers. 30 days holiday + 1 day on your birthday (plus bank holidays) Health Insurance (Bupa) Mental Health Support (Spill, Calm) Cycle to work scheme Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection) Professional Development Fund

VACANCY REF: CK An exceptional opportunity has arisen for an experienced Director specialising in the Data Centre sector to join a leading construction consultancy with a global reputation for delivering large scale, technically complex projects. This business partners with some of the world's most recognised technology and hyperscale clients, providing project and programme management services across mission critical infrastructure. As demand for data centre capacity continues to accelerate, they are expanding their senior leadership team to strengthen delivery capability and strategic growth across the UK and Europe. The Opportunity As a Director, you'll play a key leadership role in delivering world class data centre developments - from hyperscale and colocation campuses to edge and enterprise facilities. You'll oversee multidisciplinary teams, drive commercial and technical performance, and build long term relationships with global technology clients. This position combines strategic influence with hands on leadership. You'll manage the full project lifecycle, ensure consistency of delivery, and identify opportunities to innovate in sustainability, energy efficiency, and digital design. You will also shape and mentor a growing team of Project Managers and Associates, embedding a culture of excellence across all operations. Key Responsibilities Lead the successful delivery of high value, mission critical data centre projects across the UK and Europe Provide strategic leadership and governance across multiple project teams Develop and maintain strong relationships with hyperscale and enterprise clients at executive level Oversee commercial performance, cost control, and programme delivery against strategic targets Ensure technical compliance, safety, and quality across all projects Drive innovation and best practice in design, construction, and commissioning Support business development through client engagement, bid leadership, and strategic planning Mentor, coach, and develop project managers and associate level professionals within the team About You You will be a highly experienced leader within the data centre or mission critical sector, capable of combining commercial acumen with deep technical understanding. You'll have experience leading complex, high value projects and managing multidisciplinary teams in fast paced, global environments. Essential Experience Proven track record delivering large scale data centre or mission critical infrastructure projects Excellent technical understanding of MEP systems, resilience design, and commissioning processes Strong commercial and contractual knowledge, ideally with NEC experience Experience operating at Director level within a consultancy or client side organisation Degree qualified in a construction, engineering, or project management discipline Chartered status (MRICS, MAPM, MCIOB, or equivalent) Exceptional stakeholder management and leadership capability Strategic mindset with the ability to drive business growth and build long term client partnerships Willingness to travel nationally and across Europe as required Why Apply? This is a unique opportunity to lead major hyperscale projects and shape the future of one of the most dynamic sectors in the built environment. You'll join a consultancy that values innovation, collaboration, and technical excellence - offering global exposure, long term progression, and a culture that supports balance and flexibility. For a confidential discussion about this opportunity, contact Caroline Kingsley Email: Phone:

SoPost is a pioneering digital sampling company that connects brands with consumers in innovative and meaningful ways. Our mission is to make it easier for brands to engage with their audience through personalised and data-driven sampling solutions. We work with more than 200 different brands, including the largest beauty and FMCG groups. In 2020, we ranked in the top 50 of the Sunday Times Tech Track 100, and since then, our growth trajectory has been significant. 2022 brought great pride when we were awarded the 'Advanced Good Work Pledge', and in 2023, we were presented with the prestigious Queen's Award for Enterprise: International Trade. In 2024, we were also thrilled to have been named in the Sunday Times Top 100 Places to Work. We believe that it is not just our technology which sets us apart but also our people and we have an ambition to build a team of the most talented individuals in our industry. Curious about what makes SoPost so special? Watch our 'What makes SoPost a great place to work?' video to hear more from those who know us best. What we're looking for We are looking to hire a German-speaking Customer Success Manager who can work closely with our global brand partners in the EMEA region, as well as supporting our internal teams to help them execute campaigns seamlessly. You will join our friendly, supportive and well-established London Customer Success team. Candidates will require excellent interpersonal skills and the ability to quickly build and maintain relationships with brand partners that ensure the smooth running of campaigns, exceptional service, and powerful insights that drive customer retention. Reporting to our EMEA Customer Success Team Lead, the successful candidate will need to be organised, methodical in approach, efficient and a team player. Supporting the other team members with product development, account expansion, creation of collateral, and post campaign analysis will also play key parts in this role. With a focus on building and monitoring live campaigns, you will liaise with brand partners to collate relevant campaign collateral, build out post campaign reports, and work with our warehouse operations team to coordinate stock management. While operational excellence remains a key aspect of the role, it is increasingly consultative, requiring strong problem solving skills and the ability to guide brands toward success. Candidates who are methodical, detail oriented, and thrive in a deadline driven environment will be well positioned to excel. This is a full time role where the successful candidate will be expected to work on a hybrid basis in our London office (EC4A 4AB) for a minimum of 2 days per week. Tasks Key Responsibilities Manage post-sale execution of SoPost campaign offerings through various media channels Lead multiple brand partner project timelines/deadlines, creative asset management, campaign onboarding, technology setup and troubleshooting Liaise with brand partners and media teams to consult on digital sampling and creative best practices Report and monitor live campaign activity, problem solving any challenges that may arise, and collaborating with the consumer journeys and Data team Support the Brand Partnership team in the delivery of post campaign analytics and relationship development Communicate brand partner needs with internal senior team members to ensure product development and overall execution aligns with brand partner goals and objectives Support in the development of internal and external documentation Coordinate and manage sample stock deliveries with the warehouse operations team Work closely with the product team to provide feedback and communicate brand needs, helping to shape a customer first product Mentor and support junior team members Support the Customer Success Team Lead by proactively identifying opportunities to improve our project management services for brand partners Identify key findings and trends from EMEA campaign data that can be shared with the wider team to expand expertise. Requirements The skills mentioned below are required for this position: Native proficiency in German and English languages is a must Digital campaign activation experience is strongly preferred Organised and process orientated, with excellent time management capabilities Methodical in approach and process driven, with superb attention to detail Beauty or FMCG category experience would be advantageous Experience of improving internal operational efficiencies Strong critical and analytical thinking skills Excellent written and verbal communication skills Strong relationship and interpersonal skills High level of efficiency and accuracy 2-4 years of related work experience required Benefits What we will offer you: Competitive salary 25 days of annual leave, plus bank holidays and three additional days over Christmas and New Year when all SoPost offices are closed One 'Life Moment' per year of additional leave, which you can define, it could be your child's first day at school, a house move, or your birthday Quarterly wellness allowance After 5 and 10 years (in your 6th and 11th years), the opportunity to take a four week sabbatical with a generous contribution from SoPost towards whatever inspires you Commitment to growing your professional development, with a training budget to support that commitment, including study support Participation in our annual bonus plan and pension scheme SoPost Me Anywhere - work anywhere in the world for two weeks per year Enhanced maternity leave pay Social events (monthly team lunches, quarterly drinks, and team building activities) Medical cash plan - a health benefit that helps cover the cost of routine healthcare by reimbursing you for everyday essentials like dental care, optical appointments, and physiotherapy Employee Assistance Programme - 24/7 access to confidential support, counselling services, and expert guidance on wellbeing, finances, and mental health Hiring Process The hiring process may change slightly depending on a number of factors. It is generally a multi step process as indicated. If you pass one stage, you will proceed to the next. We believe that the successful recruitment for any role at SoPost is as much about giving you the opportunity to find out about us and our company as it is about us finding out about you and your capabilities. We want you to be as excited about joining SoPost as we are about being here! With that philosophy in mind, we will be running the following selection process to ensure that each candidate is given a comprehensive view of what we are all about. Please note that applications are reviewed and interviews are conducted on a rolling basis, so don't wait to apply! Please let a member of the team know if you require any adjustments to the process, or include this in your application form. Stage 1: A 30 minute video call with our Global Head of Customer Success who will test German and English language skills. We'll review your CV, explore your motivations for applying, and discuss what excites you about the role. You'll also have the opportunity to ask any questions you may have about the position, or SoPost. Stage 2: (Part 1) You will be asked to complete a pre interview task. (Part 2) You will be invited to present your solution to members of our Senior Team. This may be virtual or in person, depending on your location. Please note if we are unable to conduct the panel interview in person, you may be invited to an additional in person stage before the final interview. Stage 3: A virtual call with our Founder & CEO, Jonny. References & Offer: We will make a formal offer, subject to references. This role is based in London, UK. Employment is conditional on the candidate's right to work in the chosen location. SoPost is not able to offer visa sponsorship for this role. SoPost is committed to the fair treatment of its staff, potential staff or users of its services, regardless of offending background. We are required to carry out a basic criminal check as part of our pre employment checks. A written policy on the recruitment of ex offenders is available on request. We reserve the right to close this vacancy when we receive a sufficient amount of applications.

About the company Ctrl Alt is a leading tokenization infrastructure platform, combining groundbreaking technology with expert financial engineering to deliver tailored, compliant solutions in the alternative assets space. Specializing in structuring, issuance and distribution, Ctrl Alt supports clients through every stage of the tokenization lifecycle. Since launching in 2022, Ctrl Alt has tokenised over $460m in assets, spanning real estate, private credit, funds, litigation finance and more. With offices in the UK, Ireland and the UAE, the Ctrl Alt team comprises top tier financial, product and technology experts including alumni from Morgan Stanley, Credit Suisse, UBS and Revolut. Ctrl Alt is backed by leading VCs and financial institutions including Molten, MiddleGame Ventures and SEI. What's Involved As Head of Product you will define and execute the product strategy that powers the institutional adoption of tokenisation. Reporting to the Chief Product Officer (CPO) you will lead a team of Product Managers and collaborate closely with engineering, design and operations teams to build products enabling financial institutions, asset managers and enterprises to issue, trade and manage tokenised assets at scale. The Role Define and own the global product strategy and roadmap, ensuring alignment with the company's long term vision and commercial goals across multiple product lines and market verticals. Lead and mentor a high performing team of Product Managers. Oversee the entire product lifecycle from discovery and market validation through to delivery, adoption and continuous optimisation. Develop frameworks and processes to streamline decision making, improve execution velocity and scale product delivery. Champion innovation in tokenisation, identifying emerging opportunities and challenging conventional thinking in the space. Requirements Must Haves 6+ years of product management experience, including 3+ years in a product leadership role managing multiple PMs. Proven experience building and scaling B2B financial or fintech products in a startup or scale up environment (e.g. fintech, capital markets, web3 or blockchain infrastructure). Strong record of delivering 0-1 products. Exceptional ability to translate complex market and technical insights into clear product strategies and execution plans. Skilled in leading cross functional teams and managing stakeholder alignment across technical, commercial and regulatory domains. Deep appreciation for and curiosity about the future of tokenisation and its role in reshaping financial infrastructure. Nice to Haves Experience working in high growth startups. Knowledge of tokenisation and digital assets. If you would like to stand out in the application process please showcase anything you deem useful in lieu of the traditional cover letter. Stock Options - equity plans that let you share in the company's growth. IT Equipment - a MacBook, monitor and any accessories you need to do your job well. Private Health Insurance. Learning & Development - an annual budget to spend on books, courses, certifications and study leave for qualifying exams. Referral Bonus - £1,000 (or equivalent in local currency) for referring someone who joins and completes their probation. Impact - work in a fast growing startup where your contributions matter. How to Apply Simply hit apply below, where you will be redirected to a form to fill out all relevant details. You will be asked to upload a CV and cover letter. Interview Process Stage 1 - Initial interview. Stage 2 - Technical interview. Stage 3 - Cultural interview with the CEO.

Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 215300 Contract type: Standard Business Unit: IT Consulting Life on the team UK Wide Competitive Salary + Car At Computacenter, our Workplace Practice is at the forefront of transforming the digital employee experience for some of the world's leading organisations. As a Modern Management Consultant, you'll be part of our End User Computing (EUC) team, specialising in digital experience and modern management technologies that empower productivity, security, and efficiency. This is a highly client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote actions, and root-cause fixes where appropriate Provide technical leadership, guiding colleagues and service partners towards continuous improvement Stay ahead of industry trends, certifications, and emerging technologies to deliver best-in-class consultancy Share lessons learned and opportunities for value creation across Computacenter accounts What you'll need Strong experience with modern endpoint technologies: Windows 11, Entra ID, Configuration Manager, Conditional Access, WDAC, Apple Business Manager, Knox Mobile Enrollment Expertise in end-user analytics tools such as Systrack or Nexthink Proven knowledge of Autopilot and image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite (Defender for Endpoint, Defender for Identity) Experience with other MDM technologies (SOTI, Workspace ONE, Samsung Knox, Good) Understanding of directory and network services Help shape the future of modern workplace experiences. Apply today and bring your expertise in digital experience and modern management to Computacenter. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.

Overview Head of Channel & Business Development (Client Acquisition) - Head Office/ London • Full Time • Competitive Salary + OTE The Head of Channel & Business Development will lead the acquisition of net-new clients through both direct sales and partner-led channels. The role combines strategic leadership with hands-on business development, ensuring ITPS penetrates new markets, builds trusted relationships, and wins new logos across enterprise and mid-market sectors. Responsibilities Client Acquisition & New Business Growth Own and deliver against ambitious new business acquisition targets across managed services, cloud, cyber security, and connectivity. Lead by example, actively prospecting and engaging C-level decision-makers to secure high-value opportunities. Develop and implement a strategic client acquisition plan to expand ITPS's footprint in target sectors. Identify, recruit, and develop strategic channel partners and alliances to accelerate growth. Build joint go-to-market strategies with partners to drive pipeline and revenue. Manage partner relationships to ensure alignment, collaboration, and shared success. Data-Driven Market Insight Utilise data analytics, market intelligence, and competitive research to identify emerging opportunities. Leverage CRM and sales data to optimise prospecting, forecasting, and territory planning. Translate market trends into actionable sales strategies and propositions. Organisation & Team Development Assess team strengths and allocate skills effectively to maximise impact on acquisition and delivery. Coach and mentor business development staff, ensuring professional growth and alignment with company goals. Build a culture of accountability, collaboration, and continuous improvement. Proposition Delivery Refine ITPS's client value propositions, ensuring they are differentiated, compelling, and aligned to market needs. Work with marketing and pre-sales to create data-backed propositions that resonate with clients and partners. Oversee the creation of proposals, presentations, and tenders to ensure consistency and impact. Lead, mentor, and inspire the business development team to deliver consistently against acquisition goals. Define clear performance metrics and reporting to track progress and success. Provide market intelligence and competitor insights to shape business strategy. Act as a senior ambassador for ITPS at industry events, conferences, and networking forums. Skills & Experience Proven track record of driving net-new client acquisition in IT managed services, cloud, cyber, or digital transformation sectors. Strong channel development experience, with an established network of IT resellers, VARs, or technology partners. Strong new logo acquisition experience Experience in data-driven sales strategy, CRM analytics, and market research techniques. Demonstrated ability to design, communicate, and deliver compelling client propositions. Experience in leading and structuring business development teams to play to collective strengths. Ability to run complex sales cycles, engage multiple stakeholders, and close enterprise-level deals. Excellent communication, presentation, and negotiation skills at C-suite level. Commercially astute, with the ability to craft compelling value propositions. Strong leadership and team development skills, with the ability to inspire high performance. Desired Behaviours Hunter mentality - thrives on winning new business and building fresh client relationships. Data-driven mindset - makes decisions based on insights, research, and measurable evidence. Strategic thinker - able to identify market opportunities and turn them into revenue growth. Organisational leadership - ensures the right skills are in place and aligned to business priorities. Client-first approach - focuses on solving client challenges and creating long-term value. Collaborative leadership - encourages teamwork across sales, marketing, and delivery. Entrepreneurial drive - proactive, self-motivated, and willing to take ownership of growth. Commercial integrity - operates with professionalism, transparency, and ethical standards. Resilient & adaptable - thrives in a fast-paced, competitive market.

About The Role Why choose us? BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence. We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050. What's the role? The ERP & Business Systems Project Manager is responsible for delivering end-to-end projects that enhance the organisation's enterprise systems landscape. This includes managing ERP implementation or upgrade projects, integrating business systems (e.g., CRM, MES, PLM, finance systems), and driving digital process improvements across the business. The role ensures projects are delivered on time, to budget, and to the required quality, while actively engaging business stakeholders to ensure benefits are realised. Location & Working Pattern This role is offered on a hybrid working basis, with a combination of remote and on-site work. Due to the nature of the position, the post-holder will be required to travel to our sites across the UK as needed to attend project meetings and other business activities. While hybrid working is available, the role involves frequent on-site presence at our Head Office in Loughborough. For this reason, it would be highly beneficial for the successful candidate to live within a reasonable commuting distance of Loughborough to meet operational needs. Key Responsibilities Project Management Lead the planning, execution, and delivery of ERP and business systems projects. Develop detailed project plans, schedules, budgets, RAID logs, and status reports. Manage cross-functional project teams including IT, HR, operations, finance, subject matter experts, and external vendors. Ensure adherence to programme governance, project controls, and PMO standards. Manage project budgets, resource allocation, and procurement activities. Business Analysis & Requirements Management Facilitate workshops to gather business requirements and map current/future state processes. Translate business needs into functional requirements and ensure alignment with ERP/system capabilities. Identify gaps and work with technical teams to design appropriate system solutions. Vendor & Stakeholder Management Manage relationships with ERP vendors, system integrators, and third-party providers. Lead communication with internal stakeholders and senior leaders, ensuring clear understanding of scope, risks, and status. Coordinate testing, UAT, training activities, and change management. System Implementation & Integration Oversee configuration, data migration, integrations, and system testing. Ensure data integrity, system performance, and security requirements are met. Support go-live planning, cutover activities, and post-deployment stabilisation. Continuous Improvement & Governance Monitor system performance and facilitate enhancements and updates. Drive standardisation and optimisation of processes across the business. Ensure compliance with company policies, quality standards, and regulatory requirements (e.g., financial controls, ISO standards). What we're looking for: Degree in IT, Business, Engineering, or related discipline (or equivalent working experience). Proven experience delivering ERP implementation or system implementation projects (Microsoft Dynamics Desirable). Strong project management skills. Demonstratable experience with change management and end-user training. Experience in manufacturing, engineering, utilities, or energy sector environments would be advantageous. Excellent stakeholder engagement and communication abilities. Ability to manage multiple projects concurrently and work with technical and non-technical teams. Knowledge of various business processes: finance, procurement, inventory, production, planning, sales, or service. Strong understanding of data migration, integrations, and system testing. Change management or Business transformation project management experience. Ability to work in a diverse and dynamic environment. Strong Influencing and negotiating skills. Detail-oriented with the skill set to resolve problems. Ability to present data effectively. Problem solver with a systematic approach and an eye for detail. Strong ability to prioritise work, manage time, and meet deadlines. Resilient and able to remain calm under pressure. Experience with Manufacturing execution systems, Customer Relationship Management, Product lifecycle management or other enterprise systems is desirable. Experience working in organisations undergoing digital transformation desirable. What's in it for you? Competitive salary. Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part-time roles). Flexible and Hybrid working options (role dependant). Life insurance - 4 x annual salary. Enhanced Company Pension scheme. 24/7 free and confidential Employee Assistance Programme. GP24 Service - Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions. BRUSHRewards - Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself. Family friendly policies including Enhanced Maternity/Paternity. Bike2work scheme. Long Service Awards. Developing our people is important to us - we support and encouraging development by offering ongoing professional development and training. About The Company BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects. A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.

Position description The AD, EPMO leads the VP CTO Enterprise Portfolio Management Office, which is responsible for the effective governance and oversight of the Bank's transformation. Supporting the Director, Transformation Office, the AD EPMO plays a critical role in aligning the transformation portfolio with the Bank's strategic objectives and matching demand against priorities to cultivate a well-balanced portfolio. The role is responsible for establishing the appropriate portfolio, programme and change management methodology and tooling to ensure effective governance and reporting for the EBRD transformation. Furthermore the AD, EPMO is accountable for assuring the delivery of projects and initiatives within the portfolio, focusing on ensuring value and quality to the Bank, in accordance with agreed specification and quality parameters, on time, within scope, and on budget. The role is also responsible for managing the governance of the Programme Steering Board (PSB), the Bank's transformation and investment decision-making body. Working closely with the Chair (VP Chief Transformation Officer), the role facilitates well informed decision making at this level by assuring the review of business cases, change requests and completions, and providing effective portfolio governance, highlighting risks, issues, dependencies and areas for governance members to probe/challenge. The role is responsible for building and continually improving the EPMO as a 'Centre of Excellence' that defines and maintains the Bank's transformation methodology, portfolio management standards and practices, and acts as the source of documentation, guidance and reporting on transformation. As such, the role acts as the custodian of the Bank's Change Handbook and is seen as a champion who can simplify governance process while maintaining the core objectives of transformation. In addition, the role oversees the development and maintenance of the Bank's portfolio tooling by acting as a Product Owner, thereby providing accurate information, data and metrics on transformation at the initiative and portfolio level. To ensure the EPMO adapts to needs and evolves effectively over time, the AD puts agile principles into practice to promote continual learning. The role advises sponsors, project managers and teams on the best use of project management disciplines, agile methodologies, and approaches, with a specific focus on proactively identifying and finding solutions to projects that are at risk. More broadly, the role interfaces with senior management, including PSB and Excom members, in order to provide key management information and recommendations to enable effective decision making on transformation delivery. Accountabilities & Responsibilities Strategic Portfolio Management: Develop and maintain the enterprise portfolio strategy in alignment with the organisation's goals and objectives; responsible for maintaining overall 3 year+ plan, developing the annual plan as part of the annual budget process with quarterly reviews to ensure any adjustments to the transformation roadmap.are incorporated; Ensure portfolio investments deliver maximum value and contribute to business objectives; Provide insight to enable the governance committee to prioritise initiatives based on strategic value, critical path, resource capacity, and risk management. Governance and Oversight: Establish and maintain portfolio governance structures and processes whilst continuously making these agile, efficient and effective thereby improving the quality and speed of decision making; Monitor and report on portfolio performance, making data driven recommendations for improvements and necessary adjustments; Ensure effective oversight of our initiatives, including status reporting, risk management, and issue resolution. Take the lead in asking the uncomfortable questions to ensure our programmes and portfolio are in the best possible health; Contribute to develop a high performing culture both within the EPMO and supporting VP CTO, MD IT and Director of Transformation Office to create a similar bank wide. Stakeholder Engagement: Engage with senior leaders and stakeholders to communicate portfolio strategic value and performance; Take the lead in asking uncomfortable questions to ensure that the portfolio performance is in best possible health; Facilitate collaboration and alignment between business units, IT, and other key stakeholders; Manage stakeholder expectations and foster strong relationships to support portfolio success. Resource and Dependency Management: Working closely with delivery teams, understand key dependencies and identify critical path so that initiatives, programmes and projects are sequenced properly; Proactively identify bottlenecks in resourcing across the portfolio, using a strong portfolio reporting and monitoring framework, and advising department heads on how to address them; Collaborate with department heads to balance resource demands and capacity; Drive the development of resource management strategies that support agile delivery. Methodology, Tooling and Continuous Improvement: Responsible for developing portfolio, programme and change management methodology and standards for the EBRD in line with ambition to become a more agile orgaisation; Responsible for developing and maintaining appropriate tooling including providing appropriate training and support to all individuals responsible for change; Implement continuous improvement initiatives to enhance all change related management practices; Leverage agile metrics and feedback loops to refine processes and drive efficiency; Stay current with industry trends and best practices to ensure the portfolio management function remains innovative and effective. Agile Transformation and Leadership: Champion agile principles and practices across the enterprise, providing coaching and mentoring to teams and stakeholders where necessary; Lead the transformation to agile portfolio management, fostering a culture of continuous improvement and adaptability whilst keeping efficiency, effectiveness and agility at the centre of all processes and governance. Management: Responsible for the building and running of an effective and successful Enterprise Project Management Office (EPMO); Defining the detailed EPMO roles and responsibilities, and a relationship model to outline the interactions over the life of a programme and project, and hiring resource into roles as required. Qualifications Demonstrable experience of delivering successful portfolio and programme management in complex organisations utilising agile methodologies; Demonstrable experience of portfolio level strategic planning, oversight and optimisation; Demonstrable experience of managing and overseeing resources, budgets, benefits realisation and continuous improvement; Experience in developing, communicating and enforcing portfolio, programme and project methodologies, templates & tools; Experience of leading and developing teams, and adapting effective ways of working in a complex environment, with experience of remote or virtual team management; Adaptable and flexible with the ability to form strong working relationships with stakeholders across the organisation at all levels; Critical problem solving skills and ability to break down complex problems into smaller solvable components; Driven and dynamic individual who is capable of engaging, challenging, negotiating and influencing at all levels; Proven inter personal and communication skills are essential, as is the ability to lead, motivate and inspire a team of change professionals, as well as those not under direct line management; Well established judgement skills at a leadership level and track record of strong solution orientation and problem solving; Programme and Project Management qualifications such as SaFE / MSP / MoP / and experience of Agile and adaptive governance practices are essential.

Salary: £100k - £120k On Target Earnings (incl base salary & bonus) + Benefits Location: Birmingham office, with flexibility (will require international travel) We care deeply about inclusive working practices and diverse teams. If you'd prefer to work full-time, part-time or as a job-share, we'll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. About BookFlowGo is the global SaaS & Hardware platform keeping customers moving, delivering parking efficiency, elevating customer experience and enabling the launch of new ground transportation products. BookFlowGo unites three mission-critical brands: Book / Parkspace: World-leading omni-channel pre-booking platform Flow / ParkIT: Enterprise-grade operations and consultancy solutions for airport capacity, product mix, and throughput Go / ParkWare: Bespoke self-service hardware for seamless customer journeys and operational cost reduction As a collective, BookFlowGo powers world-class airports and parking operations across the globe. We're now searching for an exceptional Head of Business Development to drive global revenue growth, build strategic relationships, and expand our market footprint. This is a commercially focused leadership role with accountability for global pipeline growth, deal execution, and strategic partnerships across the full BookFlowGo group. Reporting to the SVP of BookFlowGo, you will spearhead our business development efforts, building scalable, long-term relationships with our partners. You will thrive in a fast-paced environment, collaborating across Product, Delivery, and Marketing to create compelling value propositions. You'll shape and execute our sales strategy, from lead generation through to contract signature and beyond, cementing BookFlowGo as the partner of choice. The Role By joining our team you'll: Own and execute the commercial strategy to meet and exceed revenue targets Lead the sales cycle: prospecting, pitching, negotiating, and closing enterprise deals Identify, nurture, and formalise strategic partnerships to extend our reach and influence Stay close to industry trends, competitor positioning, and customer challenges Translate insight into commercial opportunities and GTM strategies Lead on proposal creation, pricing strategies, tenders, and contract negotiations Work cross-functionally to tailor proposals aligned with customer needs and market dynamics Work with our Head of Growth (Brand and Marketing) to ensure our GTM strategy, is aligned with the commercial strategy Partner with Product and Service Delivery to ensure alignment on market needs and customer expectations Act as a voice of the customer in shaping our roadmap and refining positioning Inspire a growth-focused sales culture and set best practices Represent BookFlowGo at industry events, pitch meetings, and strategic forums globally. What you can bring to our team: Proven experience leading enterprise deals in an account based selling environment for a technology focussed business (SaaS, mobility tech, self service hardware) Success in meeting and surpassing annual sales and partnership growth targets & closing high-value B2B deals Track record of developing C-level relationships, ideally in aviation, airports & the travel sector (but similar industries may be considered) Strategic thinker with a hands on approach - equally comfortable pitching in the boardroom or rolling up sleeves to influence decisions with the wider delivery team Experience developing or improving sales operations that scale as the organisation grows Excellent negotiation and communication skills Strong commercial acumen - able to assess ROI, develop business cases, and influence procurement processes Experience managing long sales cycles with multiple stakeholders High adaptability in an agile, fast-moving environment Everyone's career path is individual and different, so this is just a guide. If your experience doesn't precisely match this, you're encouraged to apply so that we can discover your unique talents! How we hire for this role We know your time is precious, so we keep our recruitment process as quick and easy as possible. If we believe you might be a match for a job you've applied for, you'll enter our hiring process as follows: Initial call with hiring team Interview with key stakeholders Pitch/presentation to demonstrate your skills Cultivating a diverse and inclusive culture is paramount for us. Recognising we are all different, if for whatever reason you need us to adapt the process, please get in touch via . Applications close: Monday 15th December 2025 Why choose BookFlow Go & The Holiday Extras Group? At the Holiday Extras Group we're creating a workplace where everyone can thrive, build their careers and reach their limitless potential. By joining our team, you can enjoy a world of benefits to enhance your lifestyle and well-being. We want you to feel supported rewarded every day. Learn more about our culture and benefits. Time is precious: 25 days annual leave (+BH's), extra holidays through Holiday Buy, Birthday Day Off, and Sabbaticals at each milestone. Parental Leave: Enhanced parental leave - Up to 1 year off, including 13 weeks at 100% pay, 13 weeks at 50% pay Road to well-being: Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years) Celebrate success together: Enjoy a Profit Share Bonus and a pension scheme with Aviva. Good for the soul: Join our Social Club for 25% off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme. Plan ahead: Income protection, Critical illness cover and Life assurance

Permanent employee,Full-time Neptune Software Application Ltd. London Your mission At Neptune Software, founded in 2011 in Oslo, Norway, we empower enterprises to accelerate their digital transformation through our leading Neptune DXP - a rapid application development platform that modernizes business processes and enables innovation. Our platform supports enterprise leaders like Walmart, Johnson & Johnson, Apple, Hasbro, and ExxonMobil in their transformation journeys. We are now expanding in the UK market and are looking for a Customer Success Manager to join our team. This is a high-impact role where you'll be at the forefront of helping customers achieve success with Neptune Software, while also supporting the growth of our footprint across the region. As a trusted advisor, you'll guide customers through onboarding, training, and adoption journeys-ensuring they realize measurable business value. You'll build strong, trust-based relationships while driving upsell and cross-sell opportunities through consultative engagement. You'll work closely with Sales, Product, Solutions, and Services teams to deliver value and represent the voice of the customer internally. This is the perfect role for someone who is passionate about customer outcomes, thrives in dynamic environments, and wants to shape the future of Customer Success in a fast-growing tech company. While the role is remote-friendly, we also have an office in London for collaboration and optional in-person work. Responsibilities Understand and articulate what success looks like for each customer, mapping outcomes and business value Identify growth opportunities within accounts and work jointly with Sales to shape and close expansion deals Promote and deliver our monetized High Touch Customer Success packages (Accelerators) Serve as the primary point of contact for assigned accounts, fostering strong relationships with key decision-makers and stakeholders Guide customers through onboarding, enablement, and adoption phases using a consultative approach Collaborate cross-functionally with Sales, Product, Engineering, and Professional Services to ensure alignment and drive customer value Capture and communicate customer insights internally to help influence roadmap and service improvements Provide ongoing documentation, reporting, and performance insights to support transparency and value realization Represent the customer voice internally, advocating for their needs and success Your profile Minimum Qualifications 7+ years of experience in Customer Success or Account Management, ideally in a B2B SaaS or enterprise software environment Strong verbal and written communication skills; ability to convey technical concepts to both technical and non-technical audiences Demonstrated ability to build long-term customer relationships and expand accounts through trust and value delivery Self-motivated and entrepreneurial mindset with a passion for helping customers succeed Analytical and process-oriented with strong problem-solving skills Fluency in English Preferred Qualifications Experience working with enterprise customers in the UK or EMEA region Proven ability to drive customer expansion and sell customer success service packages Familiarity with SAP systems, architecture, and terminology is a strong plus Prior experience working with low-code or application development platforms Experience collaborating across departments (Sales, Product, Services) in a customer-facing role Knowledge of Neptune Software or similar platforms is an advantage Note on Applications We encourage applicants from all backgrounds-even if you don't tick every box above. Research shows that underrepresented candidates often hesitate to apply unless they meet every requirement. If you're passionate about the role and feel you'd be a strong fit, we'd love to hear from you. Why us? What We Offer Competitive compensation package, including base salary and annual bonus Career growth in a fast-scaling international company A collaborative company culture rooted in Norwegian values-trust, transparency, and work-life balance Be part of a diverse, global team across 34+ countries Flexibility, ownership, and real impact from day one Yearly company events and a social, open, and multicultural environment Founded in 2011 in Oslo, Norway, Neptune Software is redefining how enterprises build and scale digital solutions. Our cutting-edge Low Code No Code platform, Neptune DX Platform , accelerates digital transformation by empowering organizations of all sizes to rapidly create powerful enterprise applications that drive business process improvement and innovation. Trusted by industry giants like J&J, Walmart, Apple, Hasbro, ExxonMobil , and many others, Neptune has achieved remarkable growth, securing multiple G2 Leader Awards and recognition from Gartner . Now backed by Triton Partners following our acquisition in 2022, we are on an accelerated expansion trajectory, making waves globally from our headquarters in Oslo. Neptune is the digital game-changer that democratizes technology-offering unparalleled speed, efficiency, and value. Join us and be part of the next rockstar of digital experience platforms.