Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 19, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 19, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 19, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
About Us London Square is a leading residential and mixed use developer and Aldar owned company, delivering communities in well connected locations across Greater London. Since it was established in 2010, the award winning company has delivered nearly 5,000 homes, through a mix of prime, mid market and homes of all tenures, including affordable homes through its independent provider Square Roots. Aldar and London Square are committed to creating world class developments, anchored in high quality design, sustainability, and customer service excellence. About the Role & Team Lead an end to end data migration initiative, ensuring the secure, accurate, and complete transfer of data from legacy systems to a new Oracle Fusion ERP platform with minimal business disruption. This role requires extensive experience in strategy development, management of a small, dedicated team, stakeholder engagement, and hands on technical expertise in data migration methodologies and tools. Working alongside the Systems Integrator (SI) with a shared data migration responsibility to guide, co ordinate and assist the seamless data migration process which is key to this programme of work. This is a lead role but a hands on approach will be required. This role will be a Temporary Contract running for 9 12 months starting in January 2026 and will be based at our head office in Uxbridge. Key Responsibilities Strategy & Planning Develop and manage a comprehensive data migration strategy and plan, including working to RACI, and testing strategies. Execution & Management Oversee the day to day running of the data migration workstream, managing the entire lifecycle from extraction, deduplication and cleansing. Enabling the SI, along with London Square to map data, to complete transformation leading to the loading, and validation / reconciliation. Technical Design Work with the project team and SI to define transformation logic, data mapping strategies finalise designs. Quality & Governance Lead data quality assessment, coordinate cleansing and validation activities, ensuring compliance with data governance standards and policies. Risk & Issue Management Identify, log in JIRA, mitigate risks and issues throughout the migration lifecycle, acting as the primary escalation point for migration related problems. Stakeholder Management Facilitate required meetings and workshops to gather requirements, present progress updates to the Programme lead, and manage relationships with cross functional teams and third party such as the SI as necessary. Team Leadership Coach and assist a small team of data owners who are operational leads (Finance etc) ensuring effective time utilisation and project progress to plan. Documentation & Reporting Maintain detailed documentation of processes, data flows, and technical specifications, providing regular updates through dashboards and reports. Key Skills & Experience Proven experience in data migration projects, particularly in enterprise environments (e.g., ERP, Data Warehouse, or cloud migrations). Proficiency in ETL (Extract, Transform, Load) processes and data migration tools. Strong SQL querying and scripting skills, with in depth knowledge of database design and maintenance (e.g., SQL Server). Familiarity with data modelling, data library creation and data governance principles. Strong analytical and complex problem solving abilities. Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels (technical and managerial). Demonstrated ability to lead cross functional teams in a close knit environment. Strong project management and organisational skills, including the use of methodologies like Agile/Scrum or PRINCE2/MSP. Experience in managing project timelines and delivering agreed upon milestones. Qualifications Bachelor's or Master's degree in Computer Science, Information Systems, or a related field, or equivalent experience. Relevant professional certifications (e.g., PRINCE2, PMP, SAP certifications, cloud platform certifications) are often an advantage. What's in it for you? Ensuring you have a work life balance and stay healthy and happy is important to London Square. We offer the following core benefits. Competitive compensation package and car allowance. Group Pension Scheme and Life Insurance. 25 Days holiday plus bank holidays including a holiday trading scheme and long service days. Dental Cover. Bupa Employee Assistance. Virtual GP Service. Salary sacrifice scheme for electric vehicles. Cycle to Work. Gym Membership corporate discounts. Health Cash Plan. Perkpal (shopping discounts). Tech Scheme. Payroll Giving. Our Commitment London Square is a fresh, exciting and rewarding place to work and our success is based on the quality of our people. It is an exciting time to join London Square. If you think you have what it takes to be a part of our dynamic team, click on the link to apply. London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please email . At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve. You must be eligible to work in the UK to apply for this vacancy. London Square are not able to offer Visa sponsorship. As part of our commitment to personal data privacy, we want to share how we will use your application data. This data will be held in our system to process your application to this role, and to consider you for any future opportunities which match your experience. For further information, please review our privacy policy: Privacy Policy & Cookies London Square.
Jan 19, 2026
Full time
About Us London Square is a leading residential and mixed use developer and Aldar owned company, delivering communities in well connected locations across Greater London. Since it was established in 2010, the award winning company has delivered nearly 5,000 homes, through a mix of prime, mid market and homes of all tenures, including affordable homes through its independent provider Square Roots. Aldar and London Square are committed to creating world class developments, anchored in high quality design, sustainability, and customer service excellence. About the Role & Team Lead an end to end data migration initiative, ensuring the secure, accurate, and complete transfer of data from legacy systems to a new Oracle Fusion ERP platform with minimal business disruption. This role requires extensive experience in strategy development, management of a small, dedicated team, stakeholder engagement, and hands on technical expertise in data migration methodologies and tools. Working alongside the Systems Integrator (SI) with a shared data migration responsibility to guide, co ordinate and assist the seamless data migration process which is key to this programme of work. This is a lead role but a hands on approach will be required. This role will be a Temporary Contract running for 9 12 months starting in January 2026 and will be based at our head office in Uxbridge. Key Responsibilities Strategy & Planning Develop and manage a comprehensive data migration strategy and plan, including working to RACI, and testing strategies. Execution & Management Oversee the day to day running of the data migration workstream, managing the entire lifecycle from extraction, deduplication and cleansing. Enabling the SI, along with London Square to map data, to complete transformation leading to the loading, and validation / reconciliation. Technical Design Work with the project team and SI to define transformation logic, data mapping strategies finalise designs. Quality & Governance Lead data quality assessment, coordinate cleansing and validation activities, ensuring compliance with data governance standards and policies. Risk & Issue Management Identify, log in JIRA, mitigate risks and issues throughout the migration lifecycle, acting as the primary escalation point for migration related problems. Stakeholder Management Facilitate required meetings and workshops to gather requirements, present progress updates to the Programme lead, and manage relationships with cross functional teams and third party such as the SI as necessary. Team Leadership Coach and assist a small team of data owners who are operational leads (Finance etc) ensuring effective time utilisation and project progress to plan. Documentation & Reporting Maintain detailed documentation of processes, data flows, and technical specifications, providing regular updates through dashboards and reports. Key Skills & Experience Proven experience in data migration projects, particularly in enterprise environments (e.g., ERP, Data Warehouse, or cloud migrations). Proficiency in ETL (Extract, Transform, Load) processes and data migration tools. Strong SQL querying and scripting skills, with in depth knowledge of database design and maintenance (e.g., SQL Server). Familiarity with data modelling, data library creation and data governance principles. Strong analytical and complex problem solving abilities. Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels (technical and managerial). Demonstrated ability to lead cross functional teams in a close knit environment. Strong project management and organisational skills, including the use of methodologies like Agile/Scrum or PRINCE2/MSP. Experience in managing project timelines and delivering agreed upon milestones. Qualifications Bachelor's or Master's degree in Computer Science, Information Systems, or a related field, or equivalent experience. Relevant professional certifications (e.g., PRINCE2, PMP, SAP certifications, cloud platform certifications) are often an advantage. What's in it for you? Ensuring you have a work life balance and stay healthy and happy is important to London Square. We offer the following core benefits. Competitive compensation package and car allowance. Group Pension Scheme and Life Insurance. 25 Days holiday plus bank holidays including a holiday trading scheme and long service days. Dental Cover. Bupa Employee Assistance. Virtual GP Service. Salary sacrifice scheme for electric vehicles. Cycle to Work. Gym Membership corporate discounts. Health Cash Plan. Perkpal (shopping discounts). Tech Scheme. Payroll Giving. Our Commitment London Square is a fresh, exciting and rewarding place to work and our success is based on the quality of our people. It is an exciting time to join London Square. If you think you have what it takes to be a part of our dynamic team, click on the link to apply. London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please email . At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve. You must be eligible to work in the UK to apply for this vacancy. London Square are not able to offer Visa sponsorship. As part of our commitment to personal data privacy, we want to share how we will use your application data. This data will be held in our system to process your application to this role, and to consider you for any future opportunities which match your experience. For further information, please review our privacy policy: Privacy Policy & Cookies London Square.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 19, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 19, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 19, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 19, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.
Jan 19, 2026
Full time
CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Data Governance Manager role is part of the Data Office function and reports to the Head of Data Governance. This is a critical position to deliver on our vision, that 'Everyone at BDO is empowered with data' You will be part of a small Data Governance team to shape and implement a data governance framework that supports efficient, compliant, and ethical data processing. Our objective with Data Governance is to enable the business to manage critical data so that it can be trusted for crucial decision-making. We adopt a value-focused approach to data governance. You will work closely with the Data Office and the wider business to ensure the successful delivery and implementation of data governance initiatives across BDO, including data quality and understanding, data sourcing, and access. You will develop data knowledge management, including data modelling and cataloguing documentation, with the business data glossary at its core. You will drive continuous data improvement at BDO by identifying and reporting any data risks found through data quality analysis and gaining consensus for change within the BDO system landscape. You will utilise your analytical expertise to provide robust root cause analysis, leading discussions to conclusion with measurable outcomes in data quality improvements. In this challenging and rewarding role you'll also: Develop and mature the data governance framework, including assigning ownership, defining roles and responsibilities, creating policies and standards, and running the data governance working group reporting to the data governance council. Shape and establish the data governance roadmap, highlighting strategic priorities and defining KPIs and KRIs to measure impact. Ensure we have the right Data Governance tools to manage risks and unlock value from data effectively. Engage with enterprise architects, system owners, and business users to ensure that data requirements are defined, documented, and translated into effective and consistent processes that enhance and monitor the value we can obtain from data. Serve as a liaison between Business and Technology to ensure that data-related business requirements are clearly defined, communicated, and well understood. Shape and build effective processes and ensure compliance with data-related policies, standards, roles, and responsibilities. Identify potential data risks and develop strategies to mitigate them, ensuring data security and compliance with regulations. You'll be someone with: Experience working in Data Governance and Data Management. You have working knowledge of GDPR and similar regulations. Experience in Data Governance technology configuration and adoption for data cataloguing and business data glossary management (desirable DataWorld or any other equivalent). Experience with data modelling and project management. Experience in leading practical data working groups and their effective administration. Exceptional policy and standard writing expertise, with the ability to generate user-friendly PowerPoint presentations and other guides to deliver targeted messaging. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jan 19, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Data Governance Manager role is part of the Data Office function and reports to the Head of Data Governance. This is a critical position to deliver on our vision, that 'Everyone at BDO is empowered with data' You will be part of a small Data Governance team to shape and implement a data governance framework that supports efficient, compliant, and ethical data processing. Our objective with Data Governance is to enable the business to manage critical data so that it can be trusted for crucial decision-making. We adopt a value-focused approach to data governance. You will work closely with the Data Office and the wider business to ensure the successful delivery and implementation of data governance initiatives across BDO, including data quality and understanding, data sourcing, and access. You will develop data knowledge management, including data modelling and cataloguing documentation, with the business data glossary at its core. You will drive continuous data improvement at BDO by identifying and reporting any data risks found through data quality analysis and gaining consensus for change within the BDO system landscape. You will utilise your analytical expertise to provide robust root cause analysis, leading discussions to conclusion with measurable outcomes in data quality improvements. In this challenging and rewarding role you'll also: Develop and mature the data governance framework, including assigning ownership, defining roles and responsibilities, creating policies and standards, and running the data governance working group reporting to the data governance council. Shape and establish the data governance roadmap, highlighting strategic priorities and defining KPIs and KRIs to measure impact. Ensure we have the right Data Governance tools to manage risks and unlock value from data effectively. Engage with enterprise architects, system owners, and business users to ensure that data requirements are defined, documented, and translated into effective and consistent processes that enhance and monitor the value we can obtain from data. Serve as a liaison between Business and Technology to ensure that data-related business requirements are clearly defined, communicated, and well understood. Shape and build effective processes and ensure compliance with data-related policies, standards, roles, and responsibilities. Identify potential data risks and develop strategies to mitigate them, ensuring data security and compliance with regulations. You'll be someone with: Experience working in Data Governance and Data Management. You have working knowledge of GDPR and similar regulations. Experience in Data Governance technology configuration and adoption for data cataloguing and business data glossary management (desirable DataWorld or any other equivalent). Experience with data modelling and project management. Experience in leading practical data working groups and their effective administration. Exceptional policy and standard writing expertise, with the ability to generate user-friendly PowerPoint presentations and other guides to deliver targeted messaging. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Title: Deputy Head of Department (Business & Enterprise) Location: Birmingham Salary: £62,361 per annum (Fixed) Job type: Permanent, Full-time The University is unlike any other. Standing proud in the heart of the city of Birmingham, they have been delivering career-focused education and training for decades. With around 8000 students across FE and HE level provision, the University is highly respected by employers and industry in meeting the region's skills needs. The University's mission is to promote and provide the opportunity for participation in the learning process by those with the ambition and commitment to succeed and to maintain a learning community that meets the diverse needs of our students, the economy and society at large. The Role: Business & Enterprise is the largest department within the University, with almost 2000 students, it continues to evolve and grow, we are seeking to strengthen our leadership team with the appointment of a new Deputy Head. The department is part of our ambitious Business School, which spans a diverse range of curriculum areas, working collaboratively to enhance student experience and outcomes. This role requires a strong leader with a solid understanding of the operational demands within a dynamic Higher Education environment, working under the leadership of the Head of Department. The successful candidate will be adept at fostering collaboration while helping to drive innovation and change. Engagement with a broad spectrum of business sectors, including SMEs, enterprise, and professional bodies, is integral to the role, alongside a commitment to supporting colleagues and students. Applicants should bring substantial experience and expertise in a field relevant to the Business & Enterprise portfolio, expertise in the teaching of Finance, HRM, or Strategy would be of particular interest. In addition to leadership responsibilities, the postholder will maintain a small teaching and supervision workload, and contribute to the department's academic mission, whilst maintaining their own professional credibility. We offer a hardworking, supportive team environment, where you will have the opportunity to shape initiatives, make a meaningful impact, and contribute to the success of our students. This is a role for an ambitious and forward-thinking individual, ready to play a key part in the continued growth and innovation of the department and wider Business School. Please be advised that this advert may close prior to the advertised closing date should sufficiently number of applications be received. Benefits: Generous allocation of annual leave 38 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Teachers' Pension Scheme Employer Contributions Teachers' Pension Scheme - 28.6% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including technology home and cycle. Heavily-subsidised on-site car parking in central Birmingham, Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 1st February 2026. Interview Date - TBC. The University is an equal opportunities employer. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Academic Head of Department, University Head, Business Head of Department, Lecturer in Business, Business Specialist, Enterprise Lecturer, Business Teacher, may also be considered for this role.
Jan 19, 2026
Full time
Job Title: Deputy Head of Department (Business & Enterprise) Location: Birmingham Salary: £62,361 per annum (Fixed) Job type: Permanent, Full-time The University is unlike any other. Standing proud in the heart of the city of Birmingham, they have been delivering career-focused education and training for decades. With around 8000 students across FE and HE level provision, the University is highly respected by employers and industry in meeting the region's skills needs. The University's mission is to promote and provide the opportunity for participation in the learning process by those with the ambition and commitment to succeed and to maintain a learning community that meets the diverse needs of our students, the economy and society at large. The Role: Business & Enterprise is the largest department within the University, with almost 2000 students, it continues to evolve and grow, we are seeking to strengthen our leadership team with the appointment of a new Deputy Head. The department is part of our ambitious Business School, which spans a diverse range of curriculum areas, working collaboratively to enhance student experience and outcomes. This role requires a strong leader with a solid understanding of the operational demands within a dynamic Higher Education environment, working under the leadership of the Head of Department. The successful candidate will be adept at fostering collaboration while helping to drive innovation and change. Engagement with a broad spectrum of business sectors, including SMEs, enterprise, and professional bodies, is integral to the role, alongside a commitment to supporting colleagues and students. Applicants should bring substantial experience and expertise in a field relevant to the Business & Enterprise portfolio, expertise in the teaching of Finance, HRM, or Strategy would be of particular interest. In addition to leadership responsibilities, the postholder will maintain a small teaching and supervision workload, and contribute to the department's academic mission, whilst maintaining their own professional credibility. We offer a hardworking, supportive team environment, where you will have the opportunity to shape initiatives, make a meaningful impact, and contribute to the success of our students. This is a role for an ambitious and forward-thinking individual, ready to play a key part in the continued growth and innovation of the department and wider Business School. Please be advised that this advert may close prior to the advertised closing date should sufficiently number of applications be received. Benefits: Generous allocation of annual leave 38 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Teachers' Pension Scheme Employer Contributions Teachers' Pension Scheme - 28.6% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including technology home and cycle. Heavily-subsidised on-site car parking in central Birmingham, Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 1st February 2026. Interview Date - TBC. The University is an equal opportunities employer. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Academic Head of Department, University Head, Business Head of Department, Lecturer in Business, Business Specialist, Enterprise Lecturer, Business Teacher, may also be considered for this role.
Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this role sits on our Northern Europe team on the Strategic Customer Success Team. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. About the Role Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A Strategic Customer Success Manager's primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships, and be passionate about getting multi-threaded within accounts. You will build and maintain joint success plans, schedule and run quarterly executive business reviews, and you will act as the voice of the customer within Miro. What you'll do Be responsible for a portfolio of some of our largest customers within the UKI region; Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes; Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team; Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements; Perform ongoing customer engagements to demonstrate value and track business outcomes (monthly meetings, QBRs, frequent C-level meetings, etc); Engage with internal and external stakeholders to improve customer retention metrics (Activation, MAU, Engagement); Identify, track, and improve the health status of each of your customers; Develop best practices for customer growth/renewal to ensure ongoing customer success; Partner with our sales and renewals teams to help maintain and grow our partnerships; Utilize industry leading tools like Gainsight, Outreach, Looker to prioritize and manage your portfolio. What you'll need 5+ years in a Customer Success or other B2B client-facing role, or in strategic consulting handling complex accounts 2+ years experience in a B2B or B2B2C SaaS company as a CSM Proven experience in a consulting firm with a strong track record of strategic problem solving in complex scenarios, client management, and cross-functional project delivery is preferable Experience with enterprise accounts (large multinational organizations with more than 10K employees) Consistent track record of handling small but strategic portfolios of large Enterprise Accounts Experience in working cross-functionally daily. Being the bridge that connects the users with the rest of internal teams (Customer Support, Sales, Product, etc) Strong experience in interacting with decision makers of all levels and various departments and in establishing credibility with key decision makers from the customer side Strong written and verbal communication skills Excellent listening skills, customer-centric mentality and empathy towards users and customers Ability to recognize & increase business value as well as internal opportunities Be a quick learner and have the ability to collaborate in a constantly evolving scale-up environment Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously Experience or high curiosity about the SaaS space Fluency in English What's in it for you Competitive equity package Health insurance for you and your family Lunch, snacks and drinks provided in the office Wellbeing benefit and WFH equipment allowanceAnnual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Jan 19, 2026
Full time
Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this role sits on our Northern Europe team on the Strategic Customer Success Team. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. About the Role Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A Strategic Customer Success Manager's primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships, and be passionate about getting multi-threaded within accounts. You will build and maintain joint success plans, schedule and run quarterly executive business reviews, and you will act as the voice of the customer within Miro. What you'll do Be responsible for a portfolio of some of our largest customers within the UKI region; Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes; Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team; Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements; Perform ongoing customer engagements to demonstrate value and track business outcomes (monthly meetings, QBRs, frequent C-level meetings, etc); Engage with internal and external stakeholders to improve customer retention metrics (Activation, MAU, Engagement); Identify, track, and improve the health status of each of your customers; Develop best practices for customer growth/renewal to ensure ongoing customer success; Partner with our sales and renewals teams to help maintain and grow our partnerships; Utilize industry leading tools like Gainsight, Outreach, Looker to prioritize and manage your portfolio. What you'll need 5+ years in a Customer Success or other B2B client-facing role, or in strategic consulting handling complex accounts 2+ years experience in a B2B or B2B2C SaaS company as a CSM Proven experience in a consulting firm with a strong track record of strategic problem solving in complex scenarios, client management, and cross-functional project delivery is preferable Experience with enterprise accounts (large multinational organizations with more than 10K employees) Consistent track record of handling small but strategic portfolios of large Enterprise Accounts Experience in working cross-functionally daily. Being the bridge that connects the users with the rest of internal teams (Customer Support, Sales, Product, etc) Strong experience in interacting with decision makers of all levels and various departments and in establishing credibility with key decision makers from the customer side Strong written and verbal communication skills Excellent listening skills, customer-centric mentality and empathy towards users and customers Ability to recognize & increase business value as well as internal opportunities Be a quick learner and have the ability to collaborate in a constantly evolving scale-up environment Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously Experience or high curiosity about the SaaS space Fluency in English What's in it for you Competitive equity package Health insurance for you and your family Lunch, snacks and drinks provided in the office Wellbeing benefit and WFH equipment allowanceAnnual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms. Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalated. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1 3 weeks to complete and you'd be expected to start on a specific date. Application 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Jan 19, 2026
Full time
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms. Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalated. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1 3 weeks to complete and you'd be expected to start on a specific date. Application 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
National Fire Chiefs Council Limited.
Dorchester, Dorset
Cyber Security Officer - Dorset & Wiltshire Fire and Rescue Service Location: The service encourages flexible working and is open to flexible working options. The role will be based at Dorchester Support Offices, Poundbury OR Service Headquarters, Salisbury with the flexibility to work from home / DWFRS Stations / Support Offices and we would welcome a conversation with the successful candidate on what type of flexible working arrangement will work best for you. There will be a requirement to attend your base location approximately one-two days a week for key activities and meetings Appointment Type: Permanent Contact: For a chat about this post, please contact Tony Beazer, Cyber Security Manager on / Closing and Interview date: The closing date for applications is Sunday 8 February 2026 (midnight). It is intended that interviews will take place on Monday 23 February 2026. Should you be shortlisted for interview, further details regarding the interview format / location will be provided before the interview date. This is a fantastic opportunity to join Dorset & Wiltshire Fire and Rescue Service, an organisation that is passionate about changing and saving lives. Our corporate staff are absolutely vital in helping to make our communities safer and healthier. Without them, we couldn't do it. We offer a wide range of employee benefits and strive to ensure that staff are valued and rewarded. For example, we offer a flexi time scheme, Local Government Pension Scheme, a generous annual leave allowance, a variety of family friendly schemes including 39 weeks' full pay during maternity leave (subject to qualifying criteria) and health & well-being services. As a Cyber Security Officer in our Corporate Support department you will: Respond to cyber and information security incidents, including investigating and making recommendations to mitigate any risks. Lead on the Service's implementation of Microsoft Purview and monitor and improve the Service's security posture across the M365 platform using Microsoft secure score. Carry out internal audit checks of our Information Security Management System. What makes you our ideal Cyber Security Officer? Qualification to relevant degree level (computer science, ICT or cyber security) or hold a relevant professional qualification (ie CISSP, CISM, CISA), or be able to demonstrate a significant level of experience in cyber security/ICT Knowledge and experience of Microsoft enterprise software - Microsoft 365, Entra ID and Exchange Online Knowledge of cyber threats and attack vectors For full details of the role and requirements please have a look at the job description and person specification. Other Information: You must have a full current driving licence and be able to fulfil the significant travel requirements of the role. Use of your own vehicle will be required; however, a Service vehicle may be available. Please note Service vehicles are manual transmission only. Travel requirements will include short notice travel to support cyber security incidents within the Service area and very occasional travel across the Networked Fire Services Partnership (Hampshire and Isle of Wight, Devon and Somerset and Kent). If you are unable to drive due to a disability, we would still welcome your application and will explore any reasonable adjustments that could be put in place. A Standard Disclosure & Barring Service Check (DBS) clearance will be undertaken on the successful individual prior to offer of employment. Any offer of employment will be subject to full pre-employment checks which include identity checks, right to work in the UK, medical, receipt of satisfactory references, verification of employment history and an explanation of any gaps in employment in the last 3 years. Pleaseclick here for information relating to raising tax awareness and pension considerations when applying for a job. Salary: £39,152 - 41,771 per annum (rising by annual increments to £41,771)
Jan 19, 2026
Full time
Cyber Security Officer - Dorset & Wiltshire Fire and Rescue Service Location: The service encourages flexible working and is open to flexible working options. The role will be based at Dorchester Support Offices, Poundbury OR Service Headquarters, Salisbury with the flexibility to work from home / DWFRS Stations / Support Offices and we would welcome a conversation with the successful candidate on what type of flexible working arrangement will work best for you. There will be a requirement to attend your base location approximately one-two days a week for key activities and meetings Appointment Type: Permanent Contact: For a chat about this post, please contact Tony Beazer, Cyber Security Manager on / Closing and Interview date: The closing date for applications is Sunday 8 February 2026 (midnight). It is intended that interviews will take place on Monday 23 February 2026. Should you be shortlisted for interview, further details regarding the interview format / location will be provided before the interview date. This is a fantastic opportunity to join Dorset & Wiltshire Fire and Rescue Service, an organisation that is passionate about changing and saving lives. Our corporate staff are absolutely vital in helping to make our communities safer and healthier. Without them, we couldn't do it. We offer a wide range of employee benefits and strive to ensure that staff are valued and rewarded. For example, we offer a flexi time scheme, Local Government Pension Scheme, a generous annual leave allowance, a variety of family friendly schemes including 39 weeks' full pay during maternity leave (subject to qualifying criteria) and health & well-being services. As a Cyber Security Officer in our Corporate Support department you will: Respond to cyber and information security incidents, including investigating and making recommendations to mitigate any risks. Lead on the Service's implementation of Microsoft Purview and monitor and improve the Service's security posture across the M365 platform using Microsoft secure score. Carry out internal audit checks of our Information Security Management System. What makes you our ideal Cyber Security Officer? Qualification to relevant degree level (computer science, ICT or cyber security) or hold a relevant professional qualification (ie CISSP, CISM, CISA), or be able to demonstrate a significant level of experience in cyber security/ICT Knowledge and experience of Microsoft enterprise software - Microsoft 365, Entra ID and Exchange Online Knowledge of cyber threats and attack vectors For full details of the role and requirements please have a look at the job description and person specification. Other Information: You must have a full current driving licence and be able to fulfil the significant travel requirements of the role. Use of your own vehicle will be required; however, a Service vehicle may be available. Please note Service vehicles are manual transmission only. Travel requirements will include short notice travel to support cyber security incidents within the Service area and very occasional travel across the Networked Fire Services Partnership (Hampshire and Isle of Wight, Devon and Somerset and Kent). If you are unable to drive due to a disability, we would still welcome your application and will explore any reasonable adjustments that could be put in place. A Standard Disclosure & Barring Service Check (DBS) clearance will be undertaken on the successful individual prior to offer of employment. Any offer of employment will be subject to full pre-employment checks which include identity checks, right to work in the UK, medical, receipt of satisfactory references, verification of employment history and an explanation of any gaps in employment in the last 3 years. Pleaseclick here for information relating to raising tax awareness and pension considerations when applying for a job. Salary: £39,152 - 41,771 per annum (rising by annual increments to £41,771)
Join us for the opportunity to grow and make a difference in ways that matter to you. Role Summary The Equity Risk Director position is a key role within Investment Risk at T. Rowe Price. The Investment Risk team, which is part of the firm's Enterprise Risk Group, consists of 38 associates located in the United States, United Kingdom, Luxembourg, and Singapore, supported by dedicated technology resources in the US and UK. T. Rowe Price is a leading global asset manager, entrusted with managing $1.79 trillion in client assets as of November 2025 and serving millions of clients globally who rely on the firm for its retirement expertise and active management across asset classes.This role is a high-impact leadership role, reporting to the Associate Head of Investment Risk who oversees Market Risk, where you will lead a global team with 5 direct reports to provide effective risk oversight of the equity investment division, risk coverage for important equity strategies, and drive the evolution of risk analytics and modelling tools. The director will collaborate with senior investment and risk leadership, and portfolio managers, delivering actionable, value-added, risk insights that support risk aware investment decisions and robust oversight.The Equity Risk Director also provides risk consultancy for investment teams, which includes deep-dive risk analyses, supplementary stress testing, and tail risk analysis. In addition to possessing risk modeling expertise, the director must demonstrate a thorough understanding of equity investment strategies, markets, and macroeconomic risk drivers. Effective collaboration with Equity Risk team members, other teams within Investment Risk, and our dedicated Technology team, is another key determinant of success.To be successful, the incumbent must have: Extensive experience in the asset management industry with a focus on equity market risk, gained through roles in risk management or investment departments. A clear understanding of buy-side risk management, equity investment strategies, and global financial markets. The ability to communicate effectively with the team and key stakeholders, including senior investment division leaders, portfolio managers, and external clients/prospects/consultants. Programming skills to process and visualize data and perform computations efficiently. Responsibilities Day-to-day Risk Management: Review and interpret equity risk analytics and dashboards. Identify, measure, monitor, and communicate key portfolios risks focusing on identifying significant sources of risk (e.g., factors, securities, sectors, etc.) and material changes in risk profiles. Analyze tail risks and conduct stress tests based on hypothetical and historical scenarios. Collaborate with equity investment staff to understand their strategies and risk taking in portfolios. Risk Reporting & Tool Development: Prototype and develop risk reporting and interactive tools to extend upon vendor risk platforms (primarily MSCI BarraOne and RiskManager) Specify data requirements for inclusion in dashboards, and reports, and proprietary systems; research and develop new methodologies and techniques. Partner with Technology associates to define requirements and support testing throughout the development process. Present analytical results effectively to drive adoption among stakeholders. Stakeholder Communication: Engage with a diverse range of stakeholders beyond frequent contact with investment teams, including client-facing professionals, management, oversight committees, clients, consultants, and prospective clients, as appropriate. Demonstrate technical expertise and an up-to-date knowledge of investment strategies and markets. Communicate complex topics confidently and clearly, both verbally and in writing. Contribute to timely written responses for client, prospect, consultant, regulatory, and internal requests. Ad-hoc Analysis & Projects: Perform quantitative analyses in response to requests from investment management, portfolio managers, and risk team members. Collaborate with Investment Risk team members to ensure methodologies are sound and best practices are followed. Reconcile results with other in-house findings before sharing with investment teams. Qualifications Required: Passion for risk management and a demonstrated interest in financial markets through academic background, work experience and/or outside activities. Bachelor's degree in a quantitative or scientific field such as quantitative finance/economics, statistics, applied mathematics, operations research, engineering, computer science, or physics. Experience with quantitative risk evaluation methods such as volatility, tracking error and Value-at-Risk. Equity and risk management experience in asset management. Programming skills in common languages and statistical analysis packages. Experience using industry standard risk modelling and performance attribution systems such as MSCI BarraOne and RiskManager. Strong data analysis, interpersonal, and communication skills. High standards of integrity, work quality, and organizational skills. Self-starter with high motivation and collaborative spirit. Intellectual curiosity and commitment to continuous learning. Preferred: Over 10 years of direct experience in equity risk management at a buy-side asset manager. Experience as a people leader. Master's or PhD degree in a quantitative or scientific discipline. Advanced programming skills (Python or R). Completion or progress towards professional risk or finance accreditations such as CFA, FRM, and PRM. Experience working for a global asset manager with key personnel in multiple regions. Work Flexibility This role is eligible for hybrid work, with up to one day per week from home. Commitment to Diversity, Equity, and Inclusion: At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You'll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you'll find a collaborative culture that respects and values differences and colleagues who share a spirit of
Jan 19, 2026
Full time
Join us for the opportunity to grow and make a difference in ways that matter to you. Role Summary The Equity Risk Director position is a key role within Investment Risk at T. Rowe Price. The Investment Risk team, which is part of the firm's Enterprise Risk Group, consists of 38 associates located in the United States, United Kingdom, Luxembourg, and Singapore, supported by dedicated technology resources in the US and UK. T. Rowe Price is a leading global asset manager, entrusted with managing $1.79 trillion in client assets as of November 2025 and serving millions of clients globally who rely on the firm for its retirement expertise and active management across asset classes.This role is a high-impact leadership role, reporting to the Associate Head of Investment Risk who oversees Market Risk, where you will lead a global team with 5 direct reports to provide effective risk oversight of the equity investment division, risk coverage for important equity strategies, and drive the evolution of risk analytics and modelling tools. The director will collaborate with senior investment and risk leadership, and portfolio managers, delivering actionable, value-added, risk insights that support risk aware investment decisions and robust oversight.The Equity Risk Director also provides risk consultancy for investment teams, which includes deep-dive risk analyses, supplementary stress testing, and tail risk analysis. In addition to possessing risk modeling expertise, the director must demonstrate a thorough understanding of equity investment strategies, markets, and macroeconomic risk drivers. Effective collaboration with Equity Risk team members, other teams within Investment Risk, and our dedicated Technology team, is another key determinant of success.To be successful, the incumbent must have: Extensive experience in the asset management industry with a focus on equity market risk, gained through roles in risk management or investment departments. A clear understanding of buy-side risk management, equity investment strategies, and global financial markets. The ability to communicate effectively with the team and key stakeholders, including senior investment division leaders, portfolio managers, and external clients/prospects/consultants. Programming skills to process and visualize data and perform computations efficiently. Responsibilities Day-to-day Risk Management: Review and interpret equity risk analytics and dashboards. Identify, measure, monitor, and communicate key portfolios risks focusing on identifying significant sources of risk (e.g., factors, securities, sectors, etc.) and material changes in risk profiles. Analyze tail risks and conduct stress tests based on hypothetical and historical scenarios. Collaborate with equity investment staff to understand their strategies and risk taking in portfolios. Risk Reporting & Tool Development: Prototype and develop risk reporting and interactive tools to extend upon vendor risk platforms (primarily MSCI BarraOne and RiskManager) Specify data requirements for inclusion in dashboards, and reports, and proprietary systems; research and develop new methodologies and techniques. Partner with Technology associates to define requirements and support testing throughout the development process. Present analytical results effectively to drive adoption among stakeholders. Stakeholder Communication: Engage with a diverse range of stakeholders beyond frequent contact with investment teams, including client-facing professionals, management, oversight committees, clients, consultants, and prospective clients, as appropriate. Demonstrate technical expertise and an up-to-date knowledge of investment strategies and markets. Communicate complex topics confidently and clearly, both verbally and in writing. Contribute to timely written responses for client, prospect, consultant, regulatory, and internal requests. Ad-hoc Analysis & Projects: Perform quantitative analyses in response to requests from investment management, portfolio managers, and risk team members. Collaborate with Investment Risk team members to ensure methodologies are sound and best practices are followed. Reconcile results with other in-house findings before sharing with investment teams. Qualifications Required: Passion for risk management and a demonstrated interest in financial markets through academic background, work experience and/or outside activities. Bachelor's degree in a quantitative or scientific field such as quantitative finance/economics, statistics, applied mathematics, operations research, engineering, computer science, or physics. Experience with quantitative risk evaluation methods such as volatility, tracking error and Value-at-Risk. Equity and risk management experience in asset management. Programming skills in common languages and statistical analysis packages. Experience using industry standard risk modelling and performance attribution systems such as MSCI BarraOne and RiskManager. Strong data analysis, interpersonal, and communication skills. High standards of integrity, work quality, and organizational skills. Self-starter with high motivation and collaborative spirit. Intellectual curiosity and commitment to continuous learning. Preferred: Over 10 years of direct experience in equity risk management at a buy-side asset manager. Experience as a people leader. Master's or PhD degree in a quantitative or scientific discipline. Advanced programming skills (Python or R). Completion or progress towards professional risk or finance accreditations such as CFA, FRM, and PRM. Experience working for a global asset manager with key personnel in multiple regions. Work Flexibility This role is eligible for hybrid work, with up to one day per week from home. Commitment to Diversity, Equity, and Inclusion: At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You'll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you'll find a collaborative culture that respects and values differences and colleagues who share a spirit of
Servicewares UK based Senior Enterprise SDR function plays a critical role in driving high value, well qualified pipeline for the DACH Sales organisation, with a strong focus on large enterprise and strategic accounts. This role is centred on new logo acquisition for Serviceware Financial which is our market leading IT Financial Management (ITFM) and Technology Business Management (TBM) SaaS solution. You will partner closely with the DACH Sales team and Marketing to build pipeline across Germany, Austria, and Switzerland. You will act as a hunter and proactively target senior stakeholders in Finance, IT, Procurement, Controlling, and Shared Services to understand their challenges and determine how Serviceware Financial can help transform their IT cost transparency, budgeting, forecasting, and strategic value realisation. This role requires native level or fluent German and strong familiarity with enterprise buying centres in the DACH region. You will create a positive and highly professional first impression and ensure every prospect experiences best in class engagement. You will qualify prospects rigorously, secure discovery meetings for the DACH Account Executives, and maintain exceptional discipline around follow up, prioritisation, and CRM hygiene. These tasks are waiting for you Key Responsibilities Conduct high level outreach and value based conversations with CIO, CFO, Head of IT Controlling, IT Finance, and Procurement stakeholders across large enterprises in DACH. Execute structured outbound sales campaigns targeting strategic accounts for Serviceware Financial. Complete 100 plus targeted outreach activities per day including phone, email, LinkedIn, and sequences while maintaining a high standard of quality and personalisation. Qualify opportunities by identifying: Pain points related to IT cost transparency, budgeting, forecasting, cost allocation, IT planning, or FinOps alignment Whether Serviceware Financial can solve these needs Budget, Authority, Need, Timeline (BANT or MEDDIC aligned) Generate high quality pipeline through outbound prospecting, inbound follow up, events, webinars, and marketing campaigns. Work closely with Regional Sales Managers to secure high value discovery meetings and support territory planning. Research DACH accounts to identify organisational structures, stakeholders, and buying signals. Maintain excellent CRM discipline including HubSpot with contact enrichment, activity logging, and sequence tracking. Represent Serviceware at conferences, trade shows, and industry events as required. Contribute to team learning, playbook development, and best practice sharing. What you have to offer What You Need to Be Successful Fluent or native German is essential, as well as English Previous experience in a professional sales environment (SDR or BDR experience in SaaS or enterprise IT preferred) Experience engaging senior stakeholders by phone, email, or video Strong understanding of enterprise IT, Finance, or SaaS business models with exposure to ITFM, TBM, FinOps, ESM, ITSM, or Financial Planning being an advantage Excellent written and verbal communication skills in both English and German Highly organised with the ability to prioritise, multitask, and operate effectively in a fast paced environment High energy, positive attitude, resilience, and a strong desire to exceed targets Natural curiosity, strong problem solving mindset, and willingness to learn complex enterprise value propositions Experience with CRM systems (HubSpot is an advantage) Strong follow up discipline and attention to detail Ambition to progress into enterprise sales roles within Serviceware What we offer you About Serviceware Serviceware SE is a publicly listed European software company headquartered in Germany with offices across Europe. Our mission is to help enterprises maximise the value of their IT investments by delivering best in class IT Financial Management and Enterprise Service Management solutions. Serviceware Financial empowers CIOs and CFOs with full transparency into IT costs enabling better decision making, cost optimisation, strategic planning, and alignment to business value. Many of the worlds largest and most complex enterprises trust Serviceware to manage billions in IT spend. Serviceware is an equal opportunity employer. We welcome and encourage diversity in all aspects of the workplace. Our customers love us and we are proud to work with some of the largest and most prestigious organisations across Europe and the world. By submitting this form, I consent to Serviceware storing and processing my personal data in accordance with the Privacy Policy . I understand I can unsubscribe at any time.
Jan 18, 2026
Full time
Servicewares UK based Senior Enterprise SDR function plays a critical role in driving high value, well qualified pipeline for the DACH Sales organisation, with a strong focus on large enterprise and strategic accounts. This role is centred on new logo acquisition for Serviceware Financial which is our market leading IT Financial Management (ITFM) and Technology Business Management (TBM) SaaS solution. You will partner closely with the DACH Sales team and Marketing to build pipeline across Germany, Austria, and Switzerland. You will act as a hunter and proactively target senior stakeholders in Finance, IT, Procurement, Controlling, and Shared Services to understand their challenges and determine how Serviceware Financial can help transform their IT cost transparency, budgeting, forecasting, and strategic value realisation. This role requires native level or fluent German and strong familiarity with enterprise buying centres in the DACH region. You will create a positive and highly professional first impression and ensure every prospect experiences best in class engagement. You will qualify prospects rigorously, secure discovery meetings for the DACH Account Executives, and maintain exceptional discipline around follow up, prioritisation, and CRM hygiene. These tasks are waiting for you Key Responsibilities Conduct high level outreach and value based conversations with CIO, CFO, Head of IT Controlling, IT Finance, and Procurement stakeholders across large enterprises in DACH. Execute structured outbound sales campaigns targeting strategic accounts for Serviceware Financial. Complete 100 plus targeted outreach activities per day including phone, email, LinkedIn, and sequences while maintaining a high standard of quality and personalisation. Qualify opportunities by identifying: Pain points related to IT cost transparency, budgeting, forecasting, cost allocation, IT planning, or FinOps alignment Whether Serviceware Financial can solve these needs Budget, Authority, Need, Timeline (BANT or MEDDIC aligned) Generate high quality pipeline through outbound prospecting, inbound follow up, events, webinars, and marketing campaigns. Work closely with Regional Sales Managers to secure high value discovery meetings and support territory planning. Research DACH accounts to identify organisational structures, stakeholders, and buying signals. Maintain excellent CRM discipline including HubSpot with contact enrichment, activity logging, and sequence tracking. Represent Serviceware at conferences, trade shows, and industry events as required. Contribute to team learning, playbook development, and best practice sharing. What you have to offer What You Need to Be Successful Fluent or native German is essential, as well as English Previous experience in a professional sales environment (SDR or BDR experience in SaaS or enterprise IT preferred) Experience engaging senior stakeholders by phone, email, or video Strong understanding of enterprise IT, Finance, or SaaS business models with exposure to ITFM, TBM, FinOps, ESM, ITSM, or Financial Planning being an advantage Excellent written and verbal communication skills in both English and German Highly organised with the ability to prioritise, multitask, and operate effectively in a fast paced environment High energy, positive attitude, resilience, and a strong desire to exceed targets Natural curiosity, strong problem solving mindset, and willingness to learn complex enterprise value propositions Experience with CRM systems (HubSpot is an advantage) Strong follow up discipline and attention to detail Ambition to progress into enterprise sales roles within Serviceware What we offer you About Serviceware Serviceware SE is a publicly listed European software company headquartered in Germany with offices across Europe. Our mission is to help enterprises maximise the value of their IT investments by delivering best in class IT Financial Management and Enterprise Service Management solutions. Serviceware Financial empowers CIOs and CFOs with full transparency into IT costs enabling better decision making, cost optimisation, strategic planning, and alignment to business value. Many of the worlds largest and most complex enterprises trust Serviceware to manage billions in IT spend. Serviceware is an equal opportunity employer. We welcome and encourage diversity in all aspects of the workplace. Our customers love us and we are proud to work with some of the largest and most prestigious organisations across Europe and the world. By submitting this form, I consent to Serviceware storing and processing my personal data in accordance with the Privacy Policy . I understand I can unsubscribe at any time.
We're seeking a high-performing Senior Sales Director - Corporate WiFi to lead our expansion into the corporate connectivity and secure enterprise WiFi market. This senior, quota-carrying role focuses on building Purple's presence across corporate offices, multi-site enterprises, manufacturing, logistics, professional services, and secure workplace environments. Unlike Purple's heritage in guest WiFi, this role focuses on secure corporate networks, identity-driven access, policy control, monitoring, and enterprise connectivity. You will help organisations modernise their network access strategy, reduce cyber risk, and bring automation and intelligence to their WiFi environments. Reporting to the SVP Global Sales, you will lead Purple's corporate WiFi go to market execution, develop strong customer and partner relationships, and deliver growth in a strategically important vertical. This role is designed to scale in size and complexity over time - beginning with mid market and upper mid market organisations and expanding into national and international tier one enterprise opportunities as the solution and GTM mature. Why Join Purple Our values define us. We get the job done without politics or drama, we develop our people, and we take pride in making work fun. You'll join a team that knows its stuff, keeps learning, and raises the bar every day. What You Will Do Lead all commercial activity for the Corporate WiFi vertical across the UK and international markets. Drive growth initially through mid market and upper mid market opportunities, expanding into large national and tier one international enterprise accounts as the vertical matures. Own a senior sales quota across a pipeline spanning mid market to strategic enterprise deals. Build and maintain executive relationships with CISOs, CIOs, Network Architects, Heads of Workplace, and Digital Transformation leaders. Position Purple as a trusted partner for secure identity based access, network intelligence, segmentation, policy automation, monitoring, and compliance. Articulate the value of secure onboarding, advanced monitoring, analytics, and zero trust based network access. Execute corporate go to market plans across priority verticals including corporate offices, logistics, distribution, manufacturing, and professional services. Support the evolution and refinement of Purple's corporate WiFi offerings as the solution scales toward enterprise grade deployments. Work with MSPs, integrators, and OEM partners to broaden reach, enhance integration, and drive adoption. Support partner enablement to strengthen commercial and technical execution. Represent Purple at industry events, cybersecurity forums, networking conferences, and partner showcases. Contribute to market facing thought leadership on secure corporate WiFi, network intelligence, and identity driven access. Who You Are A proven enterprise sales leader with 7-10+ years selling secure WiFi, network security, identity/access, or cybersecurity solutions. Experienced in selling to CIO, CISO, and IT Director level stakeholders. Comfortable managing complex, multi stakeholder, long sales cycles. Strong understanding of corporate network architectures, security models, and identity based access controls. Commercially driven, highly autonomous, and able to operate effectively in an evolving product/vertical environment. Executive level communication skills with the presence to influence senior technology and security leaders. Excited to help Purple mature this vertical from mid market roots into global tier one enterprise engagements. Values Make it happen - We own things and get them done whatever it takes. Playful and positive - Life's too short to take things too seriously; we love positivity. In it together - We're always available to help for the greater good of the business. No bullsh t, no politics - We want to enjoy coming to work and make it pleasant. Know your stuff, keep learning - We value knowledge and a thirst for more of it. No drama - Things don't always go right, but a calm head always helps. Raise the bar - We aim high, take smart risks, and push what's possible. Bring Your Best Self to Work At Purple, we are committed to fostering a diverse and inclusive workplace. We value the unique perspectives and experiences that each individual brings, and we believe that diversity enriches our team and drives innovation. We encourage applications from candidates of all backgrounds, regardless of race, gender, sexual orientation, religion, disability, or any other characteristic. We understand that everyone's journey is different, and we are open to conversations about flexible working arrangements that can accommodate your needs. Benefits Competitive senior level salary + performance bonus Hybrid working with international travel Emphasis on learning and development to progress your career 25 days holiday (plus bank holidays) and the option to buy extra days 4 volunteering days each year - give something back to the community Life insurance at 2 x salary Employee Assistance Programme, 24/7 helpline Company pension, 4% employer contribution Private Healthcare & Long Term Incentive Plan after 12 months' service
Jan 18, 2026
Full time
We're seeking a high-performing Senior Sales Director - Corporate WiFi to lead our expansion into the corporate connectivity and secure enterprise WiFi market. This senior, quota-carrying role focuses on building Purple's presence across corporate offices, multi-site enterprises, manufacturing, logistics, professional services, and secure workplace environments. Unlike Purple's heritage in guest WiFi, this role focuses on secure corporate networks, identity-driven access, policy control, monitoring, and enterprise connectivity. You will help organisations modernise their network access strategy, reduce cyber risk, and bring automation and intelligence to their WiFi environments. Reporting to the SVP Global Sales, you will lead Purple's corporate WiFi go to market execution, develop strong customer and partner relationships, and deliver growth in a strategically important vertical. This role is designed to scale in size and complexity over time - beginning with mid market and upper mid market organisations and expanding into national and international tier one enterprise opportunities as the solution and GTM mature. Why Join Purple Our values define us. We get the job done without politics or drama, we develop our people, and we take pride in making work fun. You'll join a team that knows its stuff, keeps learning, and raises the bar every day. What You Will Do Lead all commercial activity for the Corporate WiFi vertical across the UK and international markets. Drive growth initially through mid market and upper mid market opportunities, expanding into large national and tier one international enterprise accounts as the vertical matures. Own a senior sales quota across a pipeline spanning mid market to strategic enterprise deals. Build and maintain executive relationships with CISOs, CIOs, Network Architects, Heads of Workplace, and Digital Transformation leaders. Position Purple as a trusted partner for secure identity based access, network intelligence, segmentation, policy automation, monitoring, and compliance. Articulate the value of secure onboarding, advanced monitoring, analytics, and zero trust based network access. Execute corporate go to market plans across priority verticals including corporate offices, logistics, distribution, manufacturing, and professional services. Support the evolution and refinement of Purple's corporate WiFi offerings as the solution scales toward enterprise grade deployments. Work with MSPs, integrators, and OEM partners to broaden reach, enhance integration, and drive adoption. Support partner enablement to strengthen commercial and technical execution. Represent Purple at industry events, cybersecurity forums, networking conferences, and partner showcases. Contribute to market facing thought leadership on secure corporate WiFi, network intelligence, and identity driven access. Who You Are A proven enterprise sales leader with 7-10+ years selling secure WiFi, network security, identity/access, or cybersecurity solutions. Experienced in selling to CIO, CISO, and IT Director level stakeholders. Comfortable managing complex, multi stakeholder, long sales cycles. Strong understanding of corporate network architectures, security models, and identity based access controls. Commercially driven, highly autonomous, and able to operate effectively in an evolving product/vertical environment. Executive level communication skills with the presence to influence senior technology and security leaders. Excited to help Purple mature this vertical from mid market roots into global tier one enterprise engagements. Values Make it happen - We own things and get them done whatever it takes. Playful and positive - Life's too short to take things too seriously; we love positivity. In it together - We're always available to help for the greater good of the business. No bullsh t, no politics - We want to enjoy coming to work and make it pleasant. Know your stuff, keep learning - We value knowledge and a thirst for more of it. No drama - Things don't always go right, but a calm head always helps. Raise the bar - We aim high, take smart risks, and push what's possible. Bring Your Best Self to Work At Purple, we are committed to fostering a diverse and inclusive workplace. We value the unique perspectives and experiences that each individual brings, and we believe that diversity enriches our team and drives innovation. We encourage applications from candidates of all backgrounds, regardless of race, gender, sexual orientation, religion, disability, or any other characteristic. We understand that everyone's journey is different, and we are open to conversations about flexible working arrangements that can accommodate your needs. Benefits Competitive senior level salary + performance bonus Hybrid working with international travel Emphasis on learning and development to progress your career 25 days holiday (plus bank holidays) and the option to buy extra days 4 volunteering days each year - give something back to the community Life insurance at 2 x salary Employee Assistance Programme, 24/7 helpline Company pension, 4% employer contribution Private Healthcare & Long Term Incentive Plan after 12 months' service
Assistant Farm Manager - Arable & Fresh Produce Production This role is not eligible for UK Visa Sponsorship - the successful applicant must have existing Right to Work in the UK. Are you an experienced and motivated agricultural professional with a passion for crop production and sustainable farming systems? Do you thrive supporting cropping programmes, leading field teams, and ensuring high standards of quality and compliance? Are you looking to develop your career within a progressive farming business? Location of the Job: South Yorkshire Salary & Benefits Package: Up to £50K plus accommodation allowance and company vehicle Permanent, full-time position Seasonal peak June-October; additional hours as required On-site accommodation available Professional training and development supported Additional Information: This role would suit an experienced Assistant Farm Manager or Senior Farm Supervisor with a strong background in fresh produce or arable systems, people management, and modern field operations. About the Company Our client is a leading UK farming business producing high-quality organic and conventional cereals and vegetables for major retailers and wholesalers. The enterprise is committed to sustainable agriculture, environmental stewardship, and meeting strict organic, environmental, and customer standards. Continued investment supports innovation, compliance, and long-term resilience. Assistant Farm Manager - The Job Role Details You will play a key role in planning, managing, and optimising crop production activities across the farming operation. Working closely with the Farm Manager, Agronomist, and Compliance Manager, you will support cropping programmes from establishment through to harvest, lead field teams, maintain compliance, and ensure the consistent delivery of high-quality crops. Key Responsibilities Support the development and implementation of annual cropping plans including field selection, rotations, planting schedules, and variety choice Manage and monitor crop growth, plant health, soil conditions, pests, and diseases, ensuring timely intervention within organic standards Oversee irrigation, nutrient management, planting, fleecing, and weeding operations Coordinate harvest scheduling in line with production and quality requirements Conduct pre-harvest assessments including safe harvest sign-off Lead, induct, and coordinate permanent and seasonal field teams Support labour planning, training, and performance management Maintain accurate field records, crop diaries, and harvest data Support audits from certification bodies and customers Contribute to risk assessments, SOP reviews, and continuous improvement initiatives Ensure all operations comply with health, safety, and environmental legislation Ideal Candidate Skills & Qualifications Strong background in crop production, ideally within brassicas or fresh produce Proven ability to lead, motivate, and coordinate field teams Well organised with strong problem-solving skills Competent with farm machinery, field operations, and modern agricultural technologies Strong communicator, including working effectively with non-English speaking teams Full UK driving licence Desirable: PA1/PA2 or relevant operator certificates Knowledge of organic farming systems, IPM, and soil health principles Experience with harvest planning or fresh produce supply chains BASIS or FACTS qualifications (or willingness to work towards them) Working Hours Full-time. Peak periods between June and October may require extended hours. How to Apply Please click on the "apply now" button. As we are a specialist recruitment business within the Agricultural and Farming industry, we do require that ALL applicants must hold an NVQ Level 2, Scottish NVQ Level 2 or an equivalent qualification which is relevant and necessary for the job that you are applying for. The Industry (Key Words) Assistant Farm Manager, Crop Production, Fresh Produce, Vegetables, Arable, Organic Farming, Harvest Planning, Field Operations, Agronomy, Sustainable Agriculture, Agriculture Jobs We thank all applicants who apply for this role. However, only those shortlisted for interview will be contacted. Rest assured your application will be handled in complete confidence and your personal details will not be shared with any third party without your prior consent. About Us Established in 2013, Agricultural and Farming Jobs provide expert recruitment, headhunting, and job advertising services across agriculture, horticulture, food and fresh produce, veterinary, animal health, agrochemicals, machinery, technical and engineering, and specialist education sectors across the UK and internationally.
Jan 18, 2026
Full time
Assistant Farm Manager - Arable & Fresh Produce Production This role is not eligible for UK Visa Sponsorship - the successful applicant must have existing Right to Work in the UK. Are you an experienced and motivated agricultural professional with a passion for crop production and sustainable farming systems? Do you thrive supporting cropping programmes, leading field teams, and ensuring high standards of quality and compliance? Are you looking to develop your career within a progressive farming business? Location of the Job: South Yorkshire Salary & Benefits Package: Up to £50K plus accommodation allowance and company vehicle Permanent, full-time position Seasonal peak June-October; additional hours as required On-site accommodation available Professional training and development supported Additional Information: This role would suit an experienced Assistant Farm Manager or Senior Farm Supervisor with a strong background in fresh produce or arable systems, people management, and modern field operations. About the Company Our client is a leading UK farming business producing high-quality organic and conventional cereals and vegetables for major retailers and wholesalers. The enterprise is committed to sustainable agriculture, environmental stewardship, and meeting strict organic, environmental, and customer standards. Continued investment supports innovation, compliance, and long-term resilience. Assistant Farm Manager - The Job Role Details You will play a key role in planning, managing, and optimising crop production activities across the farming operation. Working closely with the Farm Manager, Agronomist, and Compliance Manager, you will support cropping programmes from establishment through to harvest, lead field teams, maintain compliance, and ensure the consistent delivery of high-quality crops. Key Responsibilities Support the development and implementation of annual cropping plans including field selection, rotations, planting schedules, and variety choice Manage and monitor crop growth, plant health, soil conditions, pests, and diseases, ensuring timely intervention within organic standards Oversee irrigation, nutrient management, planting, fleecing, and weeding operations Coordinate harvest scheduling in line with production and quality requirements Conduct pre-harvest assessments including safe harvest sign-off Lead, induct, and coordinate permanent and seasonal field teams Support labour planning, training, and performance management Maintain accurate field records, crop diaries, and harvest data Support audits from certification bodies and customers Contribute to risk assessments, SOP reviews, and continuous improvement initiatives Ensure all operations comply with health, safety, and environmental legislation Ideal Candidate Skills & Qualifications Strong background in crop production, ideally within brassicas or fresh produce Proven ability to lead, motivate, and coordinate field teams Well organised with strong problem-solving skills Competent with farm machinery, field operations, and modern agricultural technologies Strong communicator, including working effectively with non-English speaking teams Full UK driving licence Desirable: PA1/PA2 or relevant operator certificates Knowledge of organic farming systems, IPM, and soil health principles Experience with harvest planning or fresh produce supply chains BASIS or FACTS qualifications (or willingness to work towards them) Working Hours Full-time. Peak periods between June and October may require extended hours. How to Apply Please click on the "apply now" button. As we are a specialist recruitment business within the Agricultural and Farming industry, we do require that ALL applicants must hold an NVQ Level 2, Scottish NVQ Level 2 or an equivalent qualification which is relevant and necessary for the job that you are applying for. The Industry (Key Words) Assistant Farm Manager, Crop Production, Fresh Produce, Vegetables, Arable, Organic Farming, Harvest Planning, Field Operations, Agronomy, Sustainable Agriculture, Agriculture Jobs We thank all applicants who apply for this role. However, only those shortlisted for interview will be contacted. Rest assured your application will be handled in complete confidence and your personal details will not be shared with any third party without your prior consent. About Us Established in 2013, Agricultural and Farming Jobs provide expert recruitment, headhunting, and job advertising services across agriculture, horticulture, food and fresh produce, veterinary, animal health, agrochemicals, machinery, technical and engineering, and specialist education sectors across the UK and internationally.
Account Manager Cyber Security Solutions On behalf of a fast-growing Cyber Security Solutions provider that helps organisations protect their digital assets and stay ahead of evolving threats, we are seeking a proactive and relationship-driven Account Manager to nurture and grow a portfolio of mid-market and enterprise clients click apply for full job details
Jan 18, 2026
Full time
Account Manager Cyber Security Solutions On behalf of a fast-growing Cyber Security Solutions provider that helps organisations protect their digital assets and stay ahead of evolving threats, we are seeking a proactive and relationship-driven Account Manager to nurture and grow a portfolio of mid-market and enterprise clients click apply for full job details
There's a better way to work in finance-and more specifically, a better way to unlock value potential in private equity-backed portfolio companies. Working at the intersection of sponsors and management teams across every stage of the investment lifecycle, our team provides hands on, execution oriented support to elevate the office of the CFO. So, what does it mean to work at Accordion? It means joining 1,400+ finance & technology experts in a high growth, collaborative, and agile environment while changing the way portfolio companies drive value. It also means making your mark on Accordion's future. With the London office launching our European footprint, London-based Accordionites will have a unique opportunity to flex their entrepreneurial muscles to drive our business forward in the European market whilst working with colleagues who think like owners. Accordion is headquartered in New York City with 10 offices around the globe. Come join us as we build something great, together. Transformation: Finance Transformation With the increase in complexity of the business environment and transactions, CFOs of private equity backed companies are increasingly being looked towards to drive strategic insights for their business. Finance organizations are no longer simply result reporters, but rather, they couple these results with forward looking data to provide strategic insights which are leveraged to make business decisions. Efficiency of process and meaningful control environments allows for speed of financial reporting with increasingly accurate measures, leaving more time for the finance team to add future enterprise value, rather than look backwards. Accordion's Transformation Practice is comprised of a dedicated team providing strategic advice to support PE backed portfolio companies on a wide range of transactions and events, including profitability improvements, finance process optimization, liquidity enhancements and digital transformation transaction. We are doers and problem solvers - making sense of complexity and bolstering sponsors' value creation thesis's. This role can be based in our London office. Ideal candidates should be local to the desired location, with the flexibility to work remotely 1-2 days a week, blending the best of both worlds for efficiency and collaboration. What You'll Do: Work closely with other team members to serve clients within the office of the CFO of private equity portfolio companies, in the areas of finance strategy and processes improvements such as: Capability and Maturity assessments Operating Model Design Technology Optimization and Roadmaps Design and Process Enhancement across areas including order-to-cash, procure-to-pay, record-to-report and FP&A Assess and recommend change management processes Drive initiatives to increase effectiveness, reduce costs and improve profit/shareholder value Develop and implement KPI dashboards and tracking tools Bring deep financial expertise and strong experience leading practices to engagements Manage multiple client engagements at the same time, ensure projects are on track, manage client expectations and perform course corrections when necessary Interact and build relationships with C-level personnel at portfolio company as well as representatives from Private Equity sponsors Assist in growing the firm by identifying and driving business development activities Identify and sponsor internal initiatives Regularly and extensively travel across Europe to work with clients in the relevant jurisdictions You Have: Bachelor's degree in Accounting, Finance or related field. MBA is a plus Minimum 3+ years of relevant professional experience working in a client serving role at a top tier public accounting or financial advisory firm, and/or mix of client service and private industry experience at a senior level Proven experience successfully managing multiple projects at the same time, managing not only client/sponsor dynamics but internal team dynamics as well A strong and up to date knowledge of strategic finance best practices specifically related to the professionalization of the finance function Subject matter expert in financial business processes including order-to-cash, procure-to-pay, record-to-report, FP&A, as well as other functions under the CFO purview Extensive expertise related to the design and implementation of strategies, processes and technology which increase effectiveness, reduce costs and improve profit/shareholder value Experience designing and enhancing financial processes including Finance Automation and Technology deployment Experience performing financial and operational assessments Experience driving strategic finance transformations Experience working with Private Equity, with an understanding of the unique requirements of the Private Equity consulting environment Strong Excel and PowerPoint skills Strong client service mindset You Are: A self starter with a strong work ethic A leader of others; you lead by example A strong team player, able to work with team members across all levels Able to effectively communicate complex issues and solutions, and raise issues to senior team members when necessary Comfortable managing projects with multiple complex workstreams while also focused on your single workstream (you are managing and doing). Excited to be part of a growing team, with a focus on driving future growth Full of entrepreneurial spirit and comfortable in a fluid, flat organization Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies Passionate about delivering exceptional client service Someone who enjoys mentoring others and doing meaningful work Willing to get your hands dirty in the details of a project while simultaneously seeing the whole picture Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, military status, or any other status protected under law. Please note that as per Accordion policy, we do not accept unsolicited resumes from third party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Jan 18, 2026
Full time
There's a better way to work in finance-and more specifically, a better way to unlock value potential in private equity-backed portfolio companies. Working at the intersection of sponsors and management teams across every stage of the investment lifecycle, our team provides hands on, execution oriented support to elevate the office of the CFO. So, what does it mean to work at Accordion? It means joining 1,400+ finance & technology experts in a high growth, collaborative, and agile environment while changing the way portfolio companies drive value. It also means making your mark on Accordion's future. With the London office launching our European footprint, London-based Accordionites will have a unique opportunity to flex their entrepreneurial muscles to drive our business forward in the European market whilst working with colleagues who think like owners. Accordion is headquartered in New York City with 10 offices around the globe. Come join us as we build something great, together. Transformation: Finance Transformation With the increase in complexity of the business environment and transactions, CFOs of private equity backed companies are increasingly being looked towards to drive strategic insights for their business. Finance organizations are no longer simply result reporters, but rather, they couple these results with forward looking data to provide strategic insights which are leveraged to make business decisions. Efficiency of process and meaningful control environments allows for speed of financial reporting with increasingly accurate measures, leaving more time for the finance team to add future enterprise value, rather than look backwards. Accordion's Transformation Practice is comprised of a dedicated team providing strategic advice to support PE backed portfolio companies on a wide range of transactions and events, including profitability improvements, finance process optimization, liquidity enhancements and digital transformation transaction. We are doers and problem solvers - making sense of complexity and bolstering sponsors' value creation thesis's. This role can be based in our London office. Ideal candidates should be local to the desired location, with the flexibility to work remotely 1-2 days a week, blending the best of both worlds for efficiency and collaboration. What You'll Do: Work closely with other team members to serve clients within the office of the CFO of private equity portfolio companies, in the areas of finance strategy and processes improvements such as: Capability and Maturity assessments Operating Model Design Technology Optimization and Roadmaps Design and Process Enhancement across areas including order-to-cash, procure-to-pay, record-to-report and FP&A Assess and recommend change management processes Drive initiatives to increase effectiveness, reduce costs and improve profit/shareholder value Develop and implement KPI dashboards and tracking tools Bring deep financial expertise and strong experience leading practices to engagements Manage multiple client engagements at the same time, ensure projects are on track, manage client expectations and perform course corrections when necessary Interact and build relationships with C-level personnel at portfolio company as well as representatives from Private Equity sponsors Assist in growing the firm by identifying and driving business development activities Identify and sponsor internal initiatives Regularly and extensively travel across Europe to work with clients in the relevant jurisdictions You Have: Bachelor's degree in Accounting, Finance or related field. MBA is a plus Minimum 3+ years of relevant professional experience working in a client serving role at a top tier public accounting or financial advisory firm, and/or mix of client service and private industry experience at a senior level Proven experience successfully managing multiple projects at the same time, managing not only client/sponsor dynamics but internal team dynamics as well A strong and up to date knowledge of strategic finance best practices specifically related to the professionalization of the finance function Subject matter expert in financial business processes including order-to-cash, procure-to-pay, record-to-report, FP&A, as well as other functions under the CFO purview Extensive expertise related to the design and implementation of strategies, processes and technology which increase effectiveness, reduce costs and improve profit/shareholder value Experience designing and enhancing financial processes including Finance Automation and Technology deployment Experience performing financial and operational assessments Experience driving strategic finance transformations Experience working with Private Equity, with an understanding of the unique requirements of the Private Equity consulting environment Strong Excel and PowerPoint skills Strong client service mindset You Are: A self starter with a strong work ethic A leader of others; you lead by example A strong team player, able to work with team members across all levels Able to effectively communicate complex issues and solutions, and raise issues to senior team members when necessary Comfortable managing projects with multiple complex workstreams while also focused on your single workstream (you are managing and doing). Excited to be part of a growing team, with a focus on driving future growth Full of entrepreneurial spirit and comfortable in a fluid, flat organization Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies Passionate about delivering exceptional client service Someone who enjoys mentoring others and doing meaningful work Willing to get your hands dirty in the details of a project while simultaneously seeing the whole picture Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, military status, or any other status protected under law. Please note that as per Accordion policy, we do not accept unsolicited resumes from third party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
