Adams Morey , one of the UK's leading DAF Truck dealerships, is looking for a skilled and motivated DAFaid Technician to join our busy Bournemouth team. This is an exciting opportunity for a dedicated commercial vehicle technician who thrives in a fast-paced, customer-focused environment. Salary: Competitive Salary with standby and call out enhancements Hours: Monday to Friday, 8.00 am to 4.30 pm basic, i.e. 40 hours per week 24 hour call outs including weekends (alternating weeks) Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times. Key Responsibilities: Provide roadside assistance and emergency repairs to DAF vehicles. Diagnose faults quickly and efficiently using the latest diagnostic tools. Carry out repairs to the highest standards, ensuring customer safety and satisfaction. Maintain clear communication with the DAFaid Control Centre and customers. Ensure all work is completed in line with DAF's quality, safety and compliance standards. Ideally, we are looking for: Proven experience as an HGV Technician. A relevant Level 3 qualification (or equivalent experience). Strong diagnostic and problem-solving skills. A full UK driving licence (HGV licence preferred but not essential). A flexible approach to working hours, including call-out and shift patterns. The ability to work independently and represent Adams Morey with professionalism. In return we'll offer: Employee Assistance program Mental Health First Aiders within the business Free Flu jabs if you are ineligible through the NHS Free eye test plus £70 contribution towards glasses for display screen users Employee discounts on a range of products and services including holidays, days out and supermarket shops 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33 Free Independent mortgage advice service Pension Scheme Salary Sacrifice (if eligible) Staff Events Free parking Cycle To Work Scheme Competitive Salaries Career development pathways and training Quarterly Star Awards Who we are: Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing. IND009 Job Type: Full-time Benefits: Company events Company pension Cycle to work scheme Employee discount Financial planning services Free flu jabs Free parking On-site parking Sick pay Store discount Experience: HGV technician: 2 years (preferred) DAF aid: 1 year (preferred) Licence/Certification: HGV driving Licence (preferred) Level 3 in heavy vehicle (preferred) UK Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Bournemouth BH8 0BL
Mar 13, 2026
Full time
Adams Morey , one of the UK's leading DAF Truck dealerships, is looking for a skilled and motivated DAFaid Technician to join our busy Bournemouth team. This is an exciting opportunity for a dedicated commercial vehicle technician who thrives in a fast-paced, customer-focused environment. Salary: Competitive Salary with standby and call out enhancements Hours: Monday to Friday, 8.00 am to 4.30 pm basic, i.e. 40 hours per week 24 hour call outs including weekends (alternating weeks) Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times. Key Responsibilities: Provide roadside assistance and emergency repairs to DAF vehicles. Diagnose faults quickly and efficiently using the latest diagnostic tools. Carry out repairs to the highest standards, ensuring customer safety and satisfaction. Maintain clear communication with the DAFaid Control Centre and customers. Ensure all work is completed in line with DAF's quality, safety and compliance standards. Ideally, we are looking for: Proven experience as an HGV Technician. A relevant Level 3 qualification (or equivalent experience). Strong diagnostic and problem-solving skills. A full UK driving licence (HGV licence preferred but not essential). A flexible approach to working hours, including call-out and shift patterns. The ability to work independently and represent Adams Morey with professionalism. In return we'll offer: Employee Assistance program Mental Health First Aiders within the business Free Flu jabs if you are ineligible through the NHS Free eye test plus £70 contribution towards glasses for display screen users Employee discounts on a range of products and services including holidays, days out and supermarket shops 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33 Free Independent mortgage advice service Pension Scheme Salary Sacrifice (if eligible) Staff Events Free parking Cycle To Work Scheme Competitive Salaries Career development pathways and training Quarterly Star Awards Who we are: Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing. IND009 Job Type: Full-time Benefits: Company events Company pension Cycle to work scheme Employee discount Financial planning services Free flu jabs Free parking On-site parking Sick pay Store discount Experience: HGV technician: 2 years (preferred) DAF aid: 1 year (preferred) Licence/Certification: HGV driving Licence (preferred) Level 3 in heavy vehicle (preferred) UK Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Bournemouth BH8 0BL
Summary Sidley in London We are proud to offer our lawyers and professional staff myriad opportunities to apply their talents toward important, challenging projects on a global stage. Our culture of collegiality attracts people with diverse skills and backgrounds who are dedicated to teamwork, collaboration and superior client service. Sidley has built an inclusive, collegiate culture firmwide and we maintain an environment focused on teamwork and cooperation. Our London office has a relaxed, down-to-earth friendliness, with lawyers and business professionals at all levels treating each other with genuine respect. We value the skills and knowledge that each team member brings and believe in creating a work environment where everyone thrives. We are located in a distinctive new development at 70 St. Mary Axe with panoramic views across London. Based in the heart of the City and close to Liverpool Street station with all the area has to offer - fantastic restaurants and bars, shopping and sporting facilities. You'll find a great social scene within the office, with organised events including sailing and skiing weekends, seasonal parties and charitable team activities. Inclusion Sidley is committed to fostering a welcoming and inclusive culture. We recognise that bringing together individuals from various backgrounds, experiences, and perspectives strengthens the quality of our legal work and continues to position us as a trusted leader in the legal profession. Our commitment to inclusion not only enriches our workplace but also enhances our ability to fulfill our mission providing the highest quality legal services for our clients. Role overview Based in the London office, the Conflicts Staff Lawyer will be working as an integral member of the firm's global Conflicts New Business Department, headquartered in Chicago and led by the firm's Deputy General Counsel. The UK and EU team works closely with the US and other international offices, and this is a visible and internationally connected role from the outset. The UK and EU team is led by the Director of Conflicts, AML & Compliance for Europe and the Middle East, and the Conflicts Lawyer to whom the Conflicts Lawyer reports. The Conflicts Lawyer works alongside other Conflicts Lawyers, the Conflicts/AML Analysts and the Team Administrator to provide an exceptional conflicts clearance and new business intake service to Partners, Associates and Secretaries across Sidley's global offices. This is an advisory and stakeholder facing position rather than a purely administrative function. The Conflicts team is viewed as a business enabling partner to the firm, balancing robust risk management with commercial pragmatism. The successful candidate will work directly with Partners and senior stakeholders across offices, providing clear, practical and commercially grounded guidance. As one of the world's largest law firms, the firm depends on a responsive, commercially sound and technically robust conflicts and onboarding function. The Conflicts Staff Lawyer will provide a critical business service across three main areas: Reviewing escalated conflicts searches submitted during London business hours and providing clear, practical clearance advice Reviewing and approving new clients and matters to ensure compliance with the firm's new business intake policies and procedures Advising on new business intake policy and procedural issues across jurisdictions The successful candidate must be comfortable operating in a fast paced, high performing international firm environment where responsiveness, sound judgement and strong stakeholder engagement are essential. The Conflicts and New Business team currently operates on a hybrid working model of three days per week in the office and two days working from home, although additional days in the office may be required in the future dependent on business need. Wednesday is currently the team's anchor day, when all team members are expected to be in the office to support collaboration, training and team alignment. There is flexibility in selecting the remaining in office days, subject to operational requirements. To support effective onboarding, relationship building and knowledge development, new joiners are expected to work predominantly from the office on a full time basis during their first few months with the firm. Duties and Responsibilities Key responsibilities To perform this job successfully, an individual must be able to perform each Essential Duty and Responsibility (the "Essential Duties") satisfactorily. The requirements listed are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Duties. The successful candidate will: Review and analyse conflicts reports to identify potential conflicts of interest and business issues Conduct detailed corporate and regulatory research using external databases and online tools to verify new clients and matter parties Prepare comprehensive Conflicts Summaries for Partners outlining identified conflict and/or business issues and proposed resolutions, including conflict waivers, ethical screens and internal clearances Review and approve New Business Forms to ensure compliance with the firm's new business intake policies and procedures. Provide advice and assistance to Partners, Associates and support teams regarding the firm's new business intake policy and procedures Draft engagement letters, conflict waivers, and screens as required Participate in the weekly Conflicts Staff Lawyer meetings and contribute to knowledge sharing and process improvement Support the onboarding of lateral Partners and Associates from a conflicts and intake perspective Stay current with applicable professional conduct rules and conflicts regulations across all relevant jurisdictions Qualifications Candidate profile The following attributes are essential for success in this role: Strong working knowledge of professional conduct rules, including the SRA Code of Conduct and ABA Model Rules of Professional Conduct Admission to a recognised law society or bar in a jurisdiction where the firm has an office Excellent written and spoken English Strong legal analytical skills and sound judgement Commercial awareness and the ability to balance risk with business needs Highly organised with the ability to manage competing priorities under pressure Discreet, trustworthy and comfortable handling highly confidential information Confident communicator with strong interpersonal skills and a collaborative approach Preferred: Previous conflicts or new business intake experience within a US or large international law firm Experience using corporate research and compliance screening tools such as CapitalIQ, Bureau van Dijk or WorldCheck Experience with the Intapp Open conflicts and new business intake solution Strong proficiency in Boolean searching and one or more enterprise conflicts search applications (such as Intapp Open, S&P Cap IQ, Orbis and WorldCheck) Anti-money laundering knowledge and experience Experience reviewing and negotiating engagement letters and outside counsel guidelines Experience delivering training to stakeholders Advanced Microsoft Office skills, particularly in Word and Excel Benefits Annual discretionary performance bonus Non-contributory pension scheme - 5% employer contribution, with an additional 3% matched from you 33 days paid time off - inclusive of short-term sickness absence Private Medical Insurance Permanent Health Insurance Life Assurance - equivalent to four times your salary Health club contribution Interest-free season ticket loan Free GP service and regular health checks
Mar 13, 2026
Full time
Summary Sidley in London We are proud to offer our lawyers and professional staff myriad opportunities to apply their talents toward important, challenging projects on a global stage. Our culture of collegiality attracts people with diverse skills and backgrounds who are dedicated to teamwork, collaboration and superior client service. Sidley has built an inclusive, collegiate culture firmwide and we maintain an environment focused on teamwork and cooperation. Our London office has a relaxed, down-to-earth friendliness, with lawyers and business professionals at all levels treating each other with genuine respect. We value the skills and knowledge that each team member brings and believe in creating a work environment where everyone thrives. We are located in a distinctive new development at 70 St. Mary Axe with panoramic views across London. Based in the heart of the City and close to Liverpool Street station with all the area has to offer - fantastic restaurants and bars, shopping and sporting facilities. You'll find a great social scene within the office, with organised events including sailing and skiing weekends, seasonal parties and charitable team activities. Inclusion Sidley is committed to fostering a welcoming and inclusive culture. We recognise that bringing together individuals from various backgrounds, experiences, and perspectives strengthens the quality of our legal work and continues to position us as a trusted leader in the legal profession. Our commitment to inclusion not only enriches our workplace but also enhances our ability to fulfill our mission providing the highest quality legal services for our clients. Role overview Based in the London office, the Conflicts Staff Lawyer will be working as an integral member of the firm's global Conflicts New Business Department, headquartered in Chicago and led by the firm's Deputy General Counsel. The UK and EU team works closely with the US and other international offices, and this is a visible and internationally connected role from the outset. The UK and EU team is led by the Director of Conflicts, AML & Compliance for Europe and the Middle East, and the Conflicts Lawyer to whom the Conflicts Lawyer reports. The Conflicts Lawyer works alongside other Conflicts Lawyers, the Conflicts/AML Analysts and the Team Administrator to provide an exceptional conflicts clearance and new business intake service to Partners, Associates and Secretaries across Sidley's global offices. This is an advisory and stakeholder facing position rather than a purely administrative function. The Conflicts team is viewed as a business enabling partner to the firm, balancing robust risk management with commercial pragmatism. The successful candidate will work directly with Partners and senior stakeholders across offices, providing clear, practical and commercially grounded guidance. As one of the world's largest law firms, the firm depends on a responsive, commercially sound and technically robust conflicts and onboarding function. The Conflicts Staff Lawyer will provide a critical business service across three main areas: Reviewing escalated conflicts searches submitted during London business hours and providing clear, practical clearance advice Reviewing and approving new clients and matters to ensure compliance with the firm's new business intake policies and procedures Advising on new business intake policy and procedural issues across jurisdictions The successful candidate must be comfortable operating in a fast paced, high performing international firm environment where responsiveness, sound judgement and strong stakeholder engagement are essential. The Conflicts and New Business team currently operates on a hybrid working model of three days per week in the office and two days working from home, although additional days in the office may be required in the future dependent on business need. Wednesday is currently the team's anchor day, when all team members are expected to be in the office to support collaboration, training and team alignment. There is flexibility in selecting the remaining in office days, subject to operational requirements. To support effective onboarding, relationship building and knowledge development, new joiners are expected to work predominantly from the office on a full time basis during their first few months with the firm. Duties and Responsibilities Key responsibilities To perform this job successfully, an individual must be able to perform each Essential Duty and Responsibility (the "Essential Duties") satisfactorily. The requirements listed are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Duties. The successful candidate will: Review and analyse conflicts reports to identify potential conflicts of interest and business issues Conduct detailed corporate and regulatory research using external databases and online tools to verify new clients and matter parties Prepare comprehensive Conflicts Summaries for Partners outlining identified conflict and/or business issues and proposed resolutions, including conflict waivers, ethical screens and internal clearances Review and approve New Business Forms to ensure compliance with the firm's new business intake policies and procedures. Provide advice and assistance to Partners, Associates and support teams regarding the firm's new business intake policy and procedures Draft engagement letters, conflict waivers, and screens as required Participate in the weekly Conflicts Staff Lawyer meetings and contribute to knowledge sharing and process improvement Support the onboarding of lateral Partners and Associates from a conflicts and intake perspective Stay current with applicable professional conduct rules and conflicts regulations across all relevant jurisdictions Qualifications Candidate profile The following attributes are essential for success in this role: Strong working knowledge of professional conduct rules, including the SRA Code of Conduct and ABA Model Rules of Professional Conduct Admission to a recognised law society or bar in a jurisdiction where the firm has an office Excellent written and spoken English Strong legal analytical skills and sound judgement Commercial awareness and the ability to balance risk with business needs Highly organised with the ability to manage competing priorities under pressure Discreet, trustworthy and comfortable handling highly confidential information Confident communicator with strong interpersonal skills and a collaborative approach Preferred: Previous conflicts or new business intake experience within a US or large international law firm Experience using corporate research and compliance screening tools such as CapitalIQ, Bureau van Dijk or WorldCheck Experience with the Intapp Open conflicts and new business intake solution Strong proficiency in Boolean searching and one or more enterprise conflicts search applications (such as Intapp Open, S&P Cap IQ, Orbis and WorldCheck) Anti-money laundering knowledge and experience Experience reviewing and negotiating engagement letters and outside counsel guidelines Experience delivering training to stakeholders Advanced Microsoft Office skills, particularly in Word and Excel Benefits Annual discretionary performance bonus Non-contributory pension scheme - 5% employer contribution, with an additional 3% matched from you 33 days paid time off - inclusive of short-term sickness absence Private Medical Insurance Permanent Health Insurance Life Assurance - equivalent to four times your salary Health club contribution Interest-free season ticket loan Free GP service and regular health checks
Overview We are seeking Senior Software Engineers on either a hybrid or remote working basis to join our expanding development teams. and Jet2holidays are looking for a Senior Software Engineer to join our fast moving and growing software development team. This is an exciting role, working across a breadth of systems and technologies to deliver value and Create Memories for both our business and our customers. We have several roles within our wide range of scrum teams and are looking for passionate, technical people to join our team. What you'll do As a Senior Software Engineer, you will be joining a fast-paced scrum team, made up of a lead engineer, software engineers, automation and manual test engineers, product owners and business analysts. You will: Deliver systems that improve the experience of our customers and business users Build robust and scalable systems Actively engage in design discussions and decisions about projects Participate in team activities such as planning and estimation Mentor team members to facilitate their growth and progression Champion clean coding standards and practices. Benefits As our Senior Software Engineer, you'll have access to a wide range of benefits including: Colleague discounts on flights and Jet2holidays packages Access to a generous discretionary profit share scheme Annual pay reviews What is the tech stack? We have a wide range of technologies used across a large number of teams, including: C#, .NET Core, and Web API Web Application Frameworks (ASP.NET MVC, SPA) Enterprise content management achieved through Sitecore RESTful Microservices - light-weight efficient, decoupled APIs that scale well Event driven architectures (Kafka) Modern reactive JavaScript Frameworks (React, Next.js, Vue.js, Angular) Advanced web topologies (Headless, Jamstack) Storage technologies like SQL, Redis and SOLR Automated UI and API testing (BDD, Selenium) Cloud technologies (Azure/AWS/GCP) Containerised environments using Kubernetes, Docker and CI/CD pipelines What you'll have Our Senior Software Engineer will have previous experience in the usage of almost all our tech stacks and be extremely passionate about technology. You will also: Have strong written and verbal communication skills and be comfortable communicating and building relationships with stakeholders across the business Have prior mentoring experience or be willing to develop skills in this area to support the growth of software development team Be approachable and able to work as part of a team Offer support and expert guidance to colleagues where required
Mar 13, 2026
Full time
Overview We are seeking Senior Software Engineers on either a hybrid or remote working basis to join our expanding development teams. and Jet2holidays are looking for a Senior Software Engineer to join our fast moving and growing software development team. This is an exciting role, working across a breadth of systems and technologies to deliver value and Create Memories for both our business and our customers. We have several roles within our wide range of scrum teams and are looking for passionate, technical people to join our team. What you'll do As a Senior Software Engineer, you will be joining a fast-paced scrum team, made up of a lead engineer, software engineers, automation and manual test engineers, product owners and business analysts. You will: Deliver systems that improve the experience of our customers and business users Build robust and scalable systems Actively engage in design discussions and decisions about projects Participate in team activities such as planning and estimation Mentor team members to facilitate their growth and progression Champion clean coding standards and practices. Benefits As our Senior Software Engineer, you'll have access to a wide range of benefits including: Colleague discounts on flights and Jet2holidays packages Access to a generous discretionary profit share scheme Annual pay reviews What is the tech stack? We have a wide range of technologies used across a large number of teams, including: C#, .NET Core, and Web API Web Application Frameworks (ASP.NET MVC, SPA) Enterprise content management achieved through Sitecore RESTful Microservices - light-weight efficient, decoupled APIs that scale well Event driven architectures (Kafka) Modern reactive JavaScript Frameworks (React, Next.js, Vue.js, Angular) Advanced web topologies (Headless, Jamstack) Storage technologies like SQL, Redis and SOLR Automated UI and API testing (BDD, Selenium) Cloud technologies (Azure/AWS/GCP) Containerised environments using Kubernetes, Docker and CI/CD pipelines What you'll have Our Senior Software Engineer will have previous experience in the usage of almost all our tech stacks and be extremely passionate about technology. You will also: Have strong written and verbal communication skills and be comfortable communicating and building relationships with stakeholders across the business Have prior mentoring experience or be willing to develop skills in this area to support the growth of software development team Be approachable and able to work as part of a team Offer support and expert guidance to colleagues where required
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Mar 13, 2026
Full time
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
As Head of Commercial Operations, you will define and lead the end-to-end commercial strategy for water2business, driving sustainable revenue growth, margin performance, and long-term value creation. You will shape how we win, retain and grow customers in a competitive market, ensuringour commercial and operational model is high performing, analytically strong, future ready and commercially ambitious. What you'll do In this role, you will: set and own the commercial strategy, aligning it to corporate goals and market opportunities while ensuring long term commercial success lead high stakes commercial negotiations, including pricing strategy, contractual constructs and major customer agreements - personally steering the most critical deals own the business development strategy, balancing growth, profitability and cost to serve across a diverse customer base provide executive level margin and portfolio oversight, using supply point level insights, customer lifetime value and portfolio analytics to inform commercial decisions partner closely with finance and MI teams to translate analytics into clear commercial actions. transform and modernise the commercial operating model, ensuring it is scalable, digitally enabled, efficient and fully aligned to regulatory expectations leverage data, systems and operational processes to build a scalable, insight driven commercial model for the future drive cross functional commercial transformation across business development, collections, customer processes and cash management, unlocking step change improvements in efficiency, profitability and cash performance influence enterprise wide decisions as a senior leader, bringing a confident commercial viewpoint to strategic discussions. What you'll need A strong track record of successfully leading complex, high value commercial negotiations with substantial financial impact. Proven experience designing and optimising commercial operating models within low margin, regulated or service based environments. Significant leadership experience drawn from commercial operations, commercial finance, FP&A, insights, sales, business development or collections background. Demonstrable ability to build and execute commercial strategies that accelerate revenue, improve margins and enhance operational performance. Background in collections strategy, debt management or broader cashflow optimisation and working capital performance. Deep experience in margin analytics, cost to serve modelling, and data led commercial decision making. Proven capability in commercial governance, bid management and long term customer value optimisation. Experience leading process, technology and digital transformation within commercial functions. Strong stakeholder management, with the confidence and credibility to influence at senior levels. Knowledge of regulatory frameworks and compliance expectations relevant to the sector. We welcome applicants from a wide range of commercial disciplines. Whether your background is in operations, commercial finance, FP&A, insights, collections, customer strategy or sales. What matters most is your ability to drive commercial performance, influence at senior levels and lead transformational change. What you'll receive We offer a wealth of both financial and non financial benefits, including: 25 days' holiday rising to 28 with length of service Up to 20% combined pension contribution Opportunity to buy or sell holiday Pay increments yearly rewarding your first 3 years of service Performance related bonus of up to 10% Health Plan supporting you with your healthcare costs £1000 'Refer a friend/family' scheme Life assurance of up to four times your salary Sustainable benefits including electric vehicle and cycle2work schemes A range of family friendly policies, including enhanced maternity and paternity leave Paid community day Cashback and discounts from over 3,000 retailers Who we are water2business, rated 4.8 stars on Trustpilot, is one of the highest performing water retailers in the UK. We provide billing, account management, and customer service to business customers across England and Scotland. Based in Nailsea, we support over 85,000 customers and deliver leading levels of service through our fantastic customer teams. We're proud that both our customers and our people are at the heart of everything we do. We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people. In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award winning team. We take your career, happiness, and general wellbeing seriously. We have signed the Armed Forces Covenant and are a Disability Confident committed employer - please let us know if you need any additional support or help to assist you in your application. All our roles are subject to disclosure and barring screening (DBS) checks, and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis. All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time. We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!
Mar 13, 2026
Full time
As Head of Commercial Operations, you will define and lead the end-to-end commercial strategy for water2business, driving sustainable revenue growth, margin performance, and long-term value creation. You will shape how we win, retain and grow customers in a competitive market, ensuringour commercial and operational model is high performing, analytically strong, future ready and commercially ambitious. What you'll do In this role, you will: set and own the commercial strategy, aligning it to corporate goals and market opportunities while ensuring long term commercial success lead high stakes commercial negotiations, including pricing strategy, contractual constructs and major customer agreements - personally steering the most critical deals own the business development strategy, balancing growth, profitability and cost to serve across a diverse customer base provide executive level margin and portfolio oversight, using supply point level insights, customer lifetime value and portfolio analytics to inform commercial decisions partner closely with finance and MI teams to translate analytics into clear commercial actions. transform and modernise the commercial operating model, ensuring it is scalable, digitally enabled, efficient and fully aligned to regulatory expectations leverage data, systems and operational processes to build a scalable, insight driven commercial model for the future drive cross functional commercial transformation across business development, collections, customer processes and cash management, unlocking step change improvements in efficiency, profitability and cash performance influence enterprise wide decisions as a senior leader, bringing a confident commercial viewpoint to strategic discussions. What you'll need A strong track record of successfully leading complex, high value commercial negotiations with substantial financial impact. Proven experience designing and optimising commercial operating models within low margin, regulated or service based environments. Significant leadership experience drawn from commercial operations, commercial finance, FP&A, insights, sales, business development or collections background. Demonstrable ability to build and execute commercial strategies that accelerate revenue, improve margins and enhance operational performance. Background in collections strategy, debt management or broader cashflow optimisation and working capital performance. Deep experience in margin analytics, cost to serve modelling, and data led commercial decision making. Proven capability in commercial governance, bid management and long term customer value optimisation. Experience leading process, technology and digital transformation within commercial functions. Strong stakeholder management, with the confidence and credibility to influence at senior levels. Knowledge of regulatory frameworks and compliance expectations relevant to the sector. We welcome applicants from a wide range of commercial disciplines. Whether your background is in operations, commercial finance, FP&A, insights, collections, customer strategy or sales. What matters most is your ability to drive commercial performance, influence at senior levels and lead transformational change. What you'll receive We offer a wealth of both financial and non financial benefits, including: 25 days' holiday rising to 28 with length of service Up to 20% combined pension contribution Opportunity to buy or sell holiday Pay increments yearly rewarding your first 3 years of service Performance related bonus of up to 10% Health Plan supporting you with your healthcare costs £1000 'Refer a friend/family' scheme Life assurance of up to four times your salary Sustainable benefits including electric vehicle and cycle2work schemes A range of family friendly policies, including enhanced maternity and paternity leave Paid community day Cashback and discounts from over 3,000 retailers Who we are water2business, rated 4.8 stars on Trustpilot, is one of the highest performing water retailers in the UK. We provide billing, account management, and customer service to business customers across England and Scotland. Based in Nailsea, we support over 85,000 customers and deliver leading levels of service through our fantastic customer teams. We're proud that both our customers and our people are at the heart of everything we do. We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people. In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award winning team. We take your career, happiness, and general wellbeing seriously. We have signed the Armed Forces Covenant and are a Disability Confident committed employer - please let us know if you need any additional support or help to assist you in your application. All our roles are subject to disclosure and barring screening (DBS) checks, and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis. All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time. We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Mar 13, 2026
Full time
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Mar 13, 2026
Full time
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Mar 13, 2026
Full time
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Mar 13, 2026
Full time
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
Mar 13, 2026
Full time
Our client is a growing UK financial services organisation specialising in property-backed lending solutions with a current risk portfolio of £250mln. Operating within a highly regulated environment, the firm combines disciplined risk management with a strong governance culture and customer-focused approach. Its lending activities span a range of secured finance products including home purchase plans, buy-to-let lending and bridging finance. The business is now around 60 perm staff strong and continues to grow with another £100mln capital injection planned to expand into commercial lending sectors. As the organisation continues to expand its lending portfolio, the Risk function is being further strengthened with the appointment of this newly created role for a Credit Risk professional who will support portfolio monitoring, governance processes and the development of robust credit risk frameworks. This represents an excellent opportunity for an analytically minded risk professional to join a collaborative lending environment where sound judgement and strong governance sit at the heart of decision-making. Role Overview You will play an important role in assessing, monitoring and managing credit risk across the organisation's lending portfolio. The successful candidate will contribute to the development and maintenance of risk frameworks, portfolio analysis and governance processes, ensuring that lending activity remains aligned with internal policies, regulatory expectations and prudent risk management principles. The role sits closely alongside the firm's broader risk management function and therefore exposure to Second Line of Defence (2LoD) responsibilities will be viewed particularly favourably. Key Responsibilities Monitor and report on the performance of the firm's Home Purchase Plan (HPP), Buy-to-Let (BTL) and Bridging portfolios, identifying emerging trends, early warning indicators and potential areas of credit risk. Assist with the development and ongoing maintenance of credit risk policies, procedures and internal risk frameworks. Act as Secretariat to the Credit Committee, ensuring governance processes are well documented and effectively administered. Prepare and coordinate management information and reporting packs for Credit Committee, Executive Risk Committee and Board Risk & Audit Committee meetings. Support the monitoring of accounts in arrears, forbearance arrangements and portfolio performance metrics. Ensure activities remain aligned with FCA regulatory requirements and internal governance standards. Contribute to stress testing, scenario analysis and portfolio risk modelling activities. Work closely with Underwriting, Operations and Compliance teams to maintain consistent risk standards across the lending lifecycle. Assist with onboarding and training new colleagues on financial crime policies and internal procedures. Provide support across broader risk, governance and compliance initiatives as required. Skills & Experience Experience within credit risk, ideally within real estate, mortgages, property lending, specialist lending, buy-to-let or bridging finance. An understanding of UK regulatory expectations, particularly FCA oversight, MCOB requirements and financial crime frameworks. Strong analytical capability with the ability to interpret both financial and non-financial information. Excellent written and verbal communication skills, including the ability to prepare clear risk reporting and documentation. High attention to detail with sound judgement when assessing credit risk scenarios. Ability to work independently while contributing effectively within a collaborative risk environment. Second Line Experience Experience supporting or contributing to Second Line of Defence (2LoD) risk responsibilities will be particularly advantageous. This may include exposure to areas such as: Portfolio risk monitoring and performance analysis Credit risk policy development and framework design Risk appetite monitoring and reporting Governance processes and committee reporting Stress testing, scenario analysis or portfolio modelling Risk reporting / Risk registers / enterprise risk experience Candidates with exposure to these areas are encouraged to clearly reference these responsibilities within their CV. Highlighting this experience in your CV, will ensure your application can be assessed accurately against the requirements of the role. The firm will wait for individuals who are awating bonus payouts + resignation periods if required. Please note the role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office.
University of Newcastle
Newcastle Upon Tyne, Tyne And Wear
Contribute actively to process improvements Support strategic initiatives Gain access to ongoing professional development opportunities Be challenged and imagine with us We are currently seeking a meticulous and proactive Administration Officer to provide essential support to our procurement team. This role plays a crucial part in ensuring the smooth operation of procurement activities and driving continuous improvement initiatives. Your responsibilities will include: Drafting/editing and formatting of procurement documents Liaising with internal stakeholders Triaging and/or responding to internal and external enquiries and requests Compliance verification of supplier submissions Extracting data for reporting and analysis Record Management Contributing to process improvement Maintaining and reporting on procurement statistics and risk management activities This fixed term position is full time for 12 months at a HEW4 Higher Education Level located at Callaghan Campus. About our University The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle's Looking Ahead Strategic Plan outlines the University's commitment to delivering an exceptional student experience and serving our communities. For more information click here - Our Uni. What we offer In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. These include: The remuneration for this position is pro-rated from $74491 - $80972 p.a. + superannuation and is commensurate with skills and experience Flexible working arrangements (in line with the University's Flexible Work Policy) 17% super and salary packaging Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme Discounts in private health insurance, gym memberships, software, travel and more Wellbeing programs Your next steps Please visit here for a guide on how to apply for a role. If viewing this on a job board other than the University's please click 'Apply' to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. Your application must include: Your resume A cover letter outlining your motivation to apply for this opportunity A statement addressing the Essential Criteria listed below Proven experience as an administrative officer, procurement assistant, or similar role. Demonstrated experience in document creation, formatting and templating. Strong organisational skills with the ability to manage multiple tasks efficiently. Highly developed communication and interpersonal skills in stakeholder engagement Proficiency in MS Office suite, particularly in Word, Excel, and SharePoint. Attention to detail and problem-solving abilities. Desirable Experience with Technology One Finance system or similar enterprise resourcing platform accounting system (e.g. SAP, Oracle). Familiarity with procurement processes and document management. To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application. Please upload your Cover Letter and response to the requested Criteria as one PDF document. Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words). For specific position enquiries, please contact Tamarin King, Associate Director, Strategic Procurement on or via email Having Difficulties? Please reach out to us: Closing date: Sunday 15th March 2026 at 11.59pm AEST Our assessment process Typically, candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process: Interview (an 'in person' interview will be conducted as part of the process) Referee checks Pre-employment checks as appropriate to the role The University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive. As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes. The completion and return of the University's Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University. Our adherence to the Code is about more than compliance-it's about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable. We are excited to be Looking Ahead with you
Mar 13, 2026
Full time
Contribute actively to process improvements Support strategic initiatives Gain access to ongoing professional development opportunities Be challenged and imagine with us We are currently seeking a meticulous and proactive Administration Officer to provide essential support to our procurement team. This role plays a crucial part in ensuring the smooth operation of procurement activities and driving continuous improvement initiatives. Your responsibilities will include: Drafting/editing and formatting of procurement documents Liaising with internal stakeholders Triaging and/or responding to internal and external enquiries and requests Compliance verification of supplier submissions Extracting data for reporting and analysis Record Management Contributing to process improvement Maintaining and reporting on procurement statistics and risk management activities This fixed term position is full time for 12 months at a HEW4 Higher Education Level located at Callaghan Campus. About our University The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle's Looking Ahead Strategic Plan outlines the University's commitment to delivering an exceptional student experience and serving our communities. For more information click here - Our Uni. What we offer In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. These include: The remuneration for this position is pro-rated from $74491 - $80972 p.a. + superannuation and is commensurate with skills and experience Flexible working arrangements (in line with the University's Flexible Work Policy) 17% super and salary packaging Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme Discounts in private health insurance, gym memberships, software, travel and more Wellbeing programs Your next steps Please visit here for a guide on how to apply for a role. If viewing this on a job board other than the University's please click 'Apply' to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. Your application must include: Your resume A cover letter outlining your motivation to apply for this opportunity A statement addressing the Essential Criteria listed below Proven experience as an administrative officer, procurement assistant, or similar role. Demonstrated experience in document creation, formatting and templating. Strong organisational skills with the ability to manage multiple tasks efficiently. Highly developed communication and interpersonal skills in stakeholder engagement Proficiency in MS Office suite, particularly in Word, Excel, and SharePoint. Attention to detail and problem-solving abilities. Desirable Experience with Technology One Finance system or similar enterprise resourcing platform accounting system (e.g. SAP, Oracle). Familiarity with procurement processes and document management. To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application. Please upload your Cover Letter and response to the requested Criteria as one PDF document. Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words). For specific position enquiries, please contact Tamarin King, Associate Director, Strategic Procurement on or via email Having Difficulties? Please reach out to us: Closing date: Sunday 15th March 2026 at 11.59pm AEST Our assessment process Typically, candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process: Interview (an 'in person' interview will be conducted as part of the process) Referee checks Pre-employment checks as appropriate to the role The University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive. As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes. The completion and return of the University's Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University. Our adherence to the Code is about more than compliance-it's about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable. We are excited to be Looking Ahead with you
About Searchable We're building the future of AI search visibility. As ChatGPT, Claude, and Perplexity reshape how people find information, we help brands understand and optimize their presence in this new landscape. Backed by top angels and VCs, we're creating the essential platform for the AI search era. Our core values: Move Fast We make decisions quickly and get things done. Progress matters more than perfection. Find Your Lever, Then Move the World Everyone here finds the work that matters most and takes real pride in it. When you own something, you give it your all. Ask Why We question old habits and push for better answers. If something does not make sense, speak up. Value Perspicacity We notice things others miss. We think ahead and solve problems before they get big. Leadership Means Clearing the Path Leaders remove obstacles and help others do their best work. Anyone can step up and make things easier for the team. Customer Success Manager - Retention, Growth & Relationships Searchable is hiring its first dedicated Customer / Account Associate. This is not a hand holding role - we need someone who builds genuine relationships, spots opportunity inside every account, and takes full ownership of the customer journey from onboarding through to expansion. If you know how to make customers successful and turn that success into commercial growth, this is for you. About the Role Own the full post sale customer relationship - from onboarding to renewal, upsell and everything in between Be the face of Searchable for our current customers - the person they trust, rely on, and come back to Drive expansion revenue to GTM - through upsell and cross sell, identifying opportunity before the customer even asks Manage support conversations with speed and care, turning problems into trust building moments Report directly into the Head of GTM and play a role alongside in how we scale new and existing business About you We need someone who makes customers feel like they're in safe hands. Someone who: Owns their accounts completely - you know every customer, their goals, their pains, and where the opportunity lies Builds relationships that go beyond the transaction - customers stay because of you and your industry knowledge Understands deeply why an account is at risk and moves fast to fix it before it becomes a problem Can hold a senior conversation with a VP or C suite stakeholder and make it count Brings the same sharpness to a support ticket as they do to a renewal or expansion conversation Thinks commercially at all times - retention is the floor, growth is the goal What you'll do Onboard new customers smoothly and set them up for long term success from day one Manage a portfolio of accounts across enterprise, mid market, and SMB - and know how to prioritise your time across them Identify and execute upsell and cross sell opportunities for sales Handle inbound support conversations with pace and professionalism, resolving issues and reinforcing confidence in the product Build and maintain account health tracking to stay ahead of churn signals Run regular check ins, QBRs, and strategic reviews with key accounts Work closely with GTM and product teams to feed customer insight back into the business Develop playbooks and processes that scale as our customer base grows You might be a fit if You're relationship led but commercially driven You genuinely care about your customers' success - and you understand that the best way to show it is to help them grow. Retention is the baseline. Happy customers & Expansion is the goal. You're proactive, not reactive You don't wait for a customer to raise a red flag. You spot the signals early, get in front of the problem, and show up before they have to ask. You're sharp under pressure Whether it's a difficult renewal conversation or a frustrated customer in your inbox, you stay composed, think clearly, and find a way forward. You're a builder You don't just manage accounts - you build the systems, playbooks, and processes that make the whole function better. You want to leave things better than you found them. Requirements Proven experience in a CSM or Account Management role, ideally in SaaS Track record of retaining and growing a portfolio of accounts Strong written and verbal communication across all seniority levels Experience managing accounts across enterprise, mid market, and SMB Comfortable with CRM tools, health scoring, and account data Commercially minded with a genuine interest in revenue growth Strong signals Experience in AI, martech, or data driven SaaS products Managed accounts with VP or C suite stakeholders Built or contributed to CS playbooks, onboarding flows, or QBR frameworks Comfortable using data and product usage signals to manage account health Compensation Competitive base salary + real equity 25 days paid vacation and leading parental and childcare policies Office based, 5 days per week - we work best together in person How to apply Send us: Your CV / LinkedIn 2-3 examples of accounts you've retained, grown, or turned around - what the situation was, what you did, and what the outcome was. A short note on how you'd approach building a CS function from scratch at an early stage AI company
Mar 13, 2026
Full time
About Searchable We're building the future of AI search visibility. As ChatGPT, Claude, and Perplexity reshape how people find information, we help brands understand and optimize their presence in this new landscape. Backed by top angels and VCs, we're creating the essential platform for the AI search era. Our core values: Move Fast We make decisions quickly and get things done. Progress matters more than perfection. Find Your Lever, Then Move the World Everyone here finds the work that matters most and takes real pride in it. When you own something, you give it your all. Ask Why We question old habits and push for better answers. If something does not make sense, speak up. Value Perspicacity We notice things others miss. We think ahead and solve problems before they get big. Leadership Means Clearing the Path Leaders remove obstacles and help others do their best work. Anyone can step up and make things easier for the team. Customer Success Manager - Retention, Growth & Relationships Searchable is hiring its first dedicated Customer / Account Associate. This is not a hand holding role - we need someone who builds genuine relationships, spots opportunity inside every account, and takes full ownership of the customer journey from onboarding through to expansion. If you know how to make customers successful and turn that success into commercial growth, this is for you. About the Role Own the full post sale customer relationship - from onboarding to renewal, upsell and everything in between Be the face of Searchable for our current customers - the person they trust, rely on, and come back to Drive expansion revenue to GTM - through upsell and cross sell, identifying opportunity before the customer even asks Manage support conversations with speed and care, turning problems into trust building moments Report directly into the Head of GTM and play a role alongside in how we scale new and existing business About you We need someone who makes customers feel like they're in safe hands. Someone who: Owns their accounts completely - you know every customer, their goals, their pains, and where the opportunity lies Builds relationships that go beyond the transaction - customers stay because of you and your industry knowledge Understands deeply why an account is at risk and moves fast to fix it before it becomes a problem Can hold a senior conversation with a VP or C suite stakeholder and make it count Brings the same sharpness to a support ticket as they do to a renewal or expansion conversation Thinks commercially at all times - retention is the floor, growth is the goal What you'll do Onboard new customers smoothly and set them up for long term success from day one Manage a portfolio of accounts across enterprise, mid market, and SMB - and know how to prioritise your time across them Identify and execute upsell and cross sell opportunities for sales Handle inbound support conversations with pace and professionalism, resolving issues and reinforcing confidence in the product Build and maintain account health tracking to stay ahead of churn signals Run regular check ins, QBRs, and strategic reviews with key accounts Work closely with GTM and product teams to feed customer insight back into the business Develop playbooks and processes that scale as our customer base grows You might be a fit if You're relationship led but commercially driven You genuinely care about your customers' success - and you understand that the best way to show it is to help them grow. Retention is the baseline. Happy customers & Expansion is the goal. You're proactive, not reactive You don't wait for a customer to raise a red flag. You spot the signals early, get in front of the problem, and show up before they have to ask. You're sharp under pressure Whether it's a difficult renewal conversation or a frustrated customer in your inbox, you stay composed, think clearly, and find a way forward. You're a builder You don't just manage accounts - you build the systems, playbooks, and processes that make the whole function better. You want to leave things better than you found them. Requirements Proven experience in a CSM or Account Management role, ideally in SaaS Track record of retaining and growing a portfolio of accounts Strong written and verbal communication across all seniority levels Experience managing accounts across enterprise, mid market, and SMB Comfortable with CRM tools, health scoring, and account data Commercially minded with a genuine interest in revenue growth Strong signals Experience in AI, martech, or data driven SaaS products Managed accounts with VP or C suite stakeholders Built or contributed to CS playbooks, onboarding flows, or QBR frameworks Comfortable using data and product usage signals to manage account health Compensation Competitive base salary + real equity 25 days paid vacation and leading parental and childcare policies Office based, 5 days per week - we work best together in person How to apply Send us: Your CV / LinkedIn 2-3 examples of accounts you've retained, grown, or turned around - what the situation was, what you did, and what the outcome was. A short note on how you'd approach building a CS function from scratch at an early stage AI company
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise: closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It's official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK! Head of EMEA Field Marketing We're looking for a seasoned leader for our EMEA Field Marketing organisation to capitalise on the already amazing value Bazaarvoice is delivering for its current and future customers as part of a strategic imperative to invest in our global field marketing capability. This role is a key contributor to both the EMEA revenue and global marketing leadership teams. With such an opportunity, the individual will have a proven background in delivering measurable, revenue impacting results across multiple markets and geographies within a fast paced and incredibly dynamic SaaS based, or technology oriented enterprise grade organisation. In doing so, the EMEA field marketing lead will demonstrate industry leading expertise, excellence in organisational agility, be able to attract, retain and grow the right team of high performing individuals who they'll, in turn, develop into a well-orchestrated high functioning team on behalf of the CMO and EMEA SVP of Revenue. You will have a proven track record in the B2B technology industry, marketing leadership at a regional or global level with a high degree of comfort in having a seat at the regional leadership table representing the global marketing function. Ultimately responsible across the EMEA region for key brand (10%), demand generation (80%) and advocacy (10%) metrics, you'll demonstrate a high degree of empathy and interpersonal skills honed from a rich and varied background and in doing so be adept at leading, coaching and influencing teams and individuals to develop effective go to market strategies and high impact demand generation campaigns for key market segments / verticals and driving high-quality business development opportunities that result in sales growth. You will be equally at home in a senior leadership forum as well as be able to roll up your sleeves and execute at the program level in support of exceeding business goals. Responsibilities Own the field marketing function and associated key marketing and demand metrics in EMEA Own the regional demand gen strategy, aligned directly to the global and regional business growth needs, as well as the programs, campaigns, tactics and deliverables executed by your team and the global organisation into the region Uncover and understand the market and sales challenges and opportunities within specific geographies, including UK/Nordics, Central Europe and Southern Europe, as well as our retail business Leadership and management of EMEA's Field Marketing team including organisational development, resource management, hiring, mentorship, and high-performance management Provide valuable input to and collaborate with the global marketing organisation to originate and create globally relevant programs and campaigns to drive revenue for the EMEA region Be the strategic partner to the sales organisation ensuring they actively seek out and value you and your team's input, guidance and ultimately execution in support of shared business goals Create and execute marketing strategies for the region that are laser focused on driving predictable demand to build a pipeline of new business and growth of existing accounts Identify appropriate field marketing mix to drive acquisition, engagement, and customer adoption goals as well as longer term retention, loyalty, and advocacy Lead the team to develop and execute integrated marketing campaigns and multi channel programs (webinars, tradeshows, etc.), which address audience pain points and buyer needs through effective leverage of the global resources and skill of BV marketing as well as locally originated elements Orchestrate consistency in measurement and reporting and ownership of EMEA regional marketing performance and contribution to key stakeholders, identifying KPIs relevant to them Collaborate with wider global marketing teams, sharing knowledge and best practices, performance results and learnings across the company Identify regionally relevant account based marketing strategies in partnership with growth marketing team and sales leadership Deliver on pipeline targets through a constant flow of inbound leads and subsequent high funnel conversation from targeted industries and roles Manage and report on regular cadence of marketing budget and ROI performance Lead, manage and coach a directly owned team of 3 including all performance and rewards reporting cadences facilitating individual career and personal growth Essential Proven 8+ years high performance B2B Marketing experience delivering key business results Demonstrate 5+ years leading international, multicultural, diverse marketing teams to exceed demanding business goals A self starter with superb communication skills, you will have executive presence as a key member of the leadership team balanced with a high degree of empathy on a personal level to effectively recruit (where required), lead, enable and motivate a highly diverse team including direct reports and wider BV team member resources, partners, influencers and agencies High degree of dexterity in enabling and equipping team members around the world to identify and formulate the required marketing mix to deliver clear demand generation results, brand awareness, customer retention and loyalty Direct experience working within or partnering a high performance sales culture including success planning, account planning and value based marketing and sales actions An entrepreneurial mindset with the personality and proven experience to form close partnerships with sales, business development (SDR) and associated supporting functions at all levels in a metric driven, fast paced, environment Familiarity with BANT and PACE sales methodologies is an advantage Data & insights Expert, excellent ability to extract business relevant insights through assimilation of multiple data inputs and their owners / SME's Experience with Salesforce, Marketo and any similar lead management CRM systems Full authorisation to work in the U.K without any restrictions, sponsorship will not be provided Why join Bazaarvoice? Customer is key We see our own success through our customers' outcomes. We approach every situation with a customer first mindset. Transparency & IntegrityBuilds Trust We believe in the power of authentic feedback because it's in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we're laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what's best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world's smartest network of consumers, brands, and retailers. . click apply for full job details
Mar 13, 2026
Full time
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise: closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It's official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK! Head of EMEA Field Marketing We're looking for a seasoned leader for our EMEA Field Marketing organisation to capitalise on the already amazing value Bazaarvoice is delivering for its current and future customers as part of a strategic imperative to invest in our global field marketing capability. This role is a key contributor to both the EMEA revenue and global marketing leadership teams. With such an opportunity, the individual will have a proven background in delivering measurable, revenue impacting results across multiple markets and geographies within a fast paced and incredibly dynamic SaaS based, or technology oriented enterprise grade organisation. In doing so, the EMEA field marketing lead will demonstrate industry leading expertise, excellence in organisational agility, be able to attract, retain and grow the right team of high performing individuals who they'll, in turn, develop into a well-orchestrated high functioning team on behalf of the CMO and EMEA SVP of Revenue. You will have a proven track record in the B2B technology industry, marketing leadership at a regional or global level with a high degree of comfort in having a seat at the regional leadership table representing the global marketing function. Ultimately responsible across the EMEA region for key brand (10%), demand generation (80%) and advocacy (10%) metrics, you'll demonstrate a high degree of empathy and interpersonal skills honed from a rich and varied background and in doing so be adept at leading, coaching and influencing teams and individuals to develop effective go to market strategies and high impact demand generation campaigns for key market segments / verticals and driving high-quality business development opportunities that result in sales growth. You will be equally at home in a senior leadership forum as well as be able to roll up your sleeves and execute at the program level in support of exceeding business goals. Responsibilities Own the field marketing function and associated key marketing and demand metrics in EMEA Own the regional demand gen strategy, aligned directly to the global and regional business growth needs, as well as the programs, campaigns, tactics and deliverables executed by your team and the global organisation into the region Uncover and understand the market and sales challenges and opportunities within specific geographies, including UK/Nordics, Central Europe and Southern Europe, as well as our retail business Leadership and management of EMEA's Field Marketing team including organisational development, resource management, hiring, mentorship, and high-performance management Provide valuable input to and collaborate with the global marketing organisation to originate and create globally relevant programs and campaigns to drive revenue for the EMEA region Be the strategic partner to the sales organisation ensuring they actively seek out and value you and your team's input, guidance and ultimately execution in support of shared business goals Create and execute marketing strategies for the region that are laser focused on driving predictable demand to build a pipeline of new business and growth of existing accounts Identify appropriate field marketing mix to drive acquisition, engagement, and customer adoption goals as well as longer term retention, loyalty, and advocacy Lead the team to develop and execute integrated marketing campaigns and multi channel programs (webinars, tradeshows, etc.), which address audience pain points and buyer needs through effective leverage of the global resources and skill of BV marketing as well as locally originated elements Orchestrate consistency in measurement and reporting and ownership of EMEA regional marketing performance and contribution to key stakeholders, identifying KPIs relevant to them Collaborate with wider global marketing teams, sharing knowledge and best practices, performance results and learnings across the company Identify regionally relevant account based marketing strategies in partnership with growth marketing team and sales leadership Deliver on pipeline targets through a constant flow of inbound leads and subsequent high funnel conversation from targeted industries and roles Manage and report on regular cadence of marketing budget and ROI performance Lead, manage and coach a directly owned team of 3 including all performance and rewards reporting cadences facilitating individual career and personal growth Essential Proven 8+ years high performance B2B Marketing experience delivering key business results Demonstrate 5+ years leading international, multicultural, diverse marketing teams to exceed demanding business goals A self starter with superb communication skills, you will have executive presence as a key member of the leadership team balanced with a high degree of empathy on a personal level to effectively recruit (where required), lead, enable and motivate a highly diverse team including direct reports and wider BV team member resources, partners, influencers and agencies High degree of dexterity in enabling and equipping team members around the world to identify and formulate the required marketing mix to deliver clear demand generation results, brand awareness, customer retention and loyalty Direct experience working within or partnering a high performance sales culture including success planning, account planning and value based marketing and sales actions An entrepreneurial mindset with the personality and proven experience to form close partnerships with sales, business development (SDR) and associated supporting functions at all levels in a metric driven, fast paced, environment Familiarity with BANT and PACE sales methodologies is an advantage Data & insights Expert, excellent ability to extract business relevant insights through assimilation of multiple data inputs and their owners / SME's Experience with Salesforce, Marketo and any similar lead management CRM systems Full authorisation to work in the U.K without any restrictions, sponsorship will not be provided Why join Bazaarvoice? Customer is key We see our own success through our customers' outcomes. We approach every situation with a customer first mindset. Transparency & IntegrityBuilds Trust We believe in the power of authentic feedback because it's in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we're laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what's best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world's smartest network of consumers, brands, and retailers. . click apply for full job details
Swimlane is redefining security operations with Agentic AI automation that empowers organizations to work smarter, respond faster, and stay ahead of threats. Our low-code platform combines automation, orchestration, and intelligent reasoning to unlock true operational autonomy across the modern SOC. At Swimlane, we put people first. We foster a culture of innovation, trust, and continuous improvement-where your ideas matter and your work drives meaningful change. Join us and help build the next era of Agentic AI-powered security operations. About the role As a Customer Success Manager at Swimlane, you will own the post sale experience for a portfolio of enterprise customers, driving retention, expansion, and product adoption. You'll act as a trusted advisor to security leaders, using AI driven insights, CRM systems, and customer success platforms to proactively manage risk, deliver value, and scale impact. You will work cross functionally with Sales, Product, Support, and Operations, and serve as a key voice of the customer within the organization. This is a UK based or European country based position, and will be supporting our customers across EMEA. What you'll do Own customer health, satisfaction, and gross/net revenue retention targets Drive adoption and value realization using product usage data, health scores, and predictive risk signals Identify and mitigate churn risk through proactive, cross functional action plans Build strong relationships with executive sponsors and day to day users Lead strategic customer reviews using clear, data backed insights Partner with Sales on renewals, expansions, and growth opportunities Manage sales to delivery transitions and support new product rollouts Track and elevate priority support issues while managing customer expectations Maintain accurate customer data and success plans in CRM and Customer Success platforms Improve CS processes through automation and AI enabled workflows Qualifications Minimum Qualifications 5+ years in enterprise B2B software roles; 3+ years in Customer Success managing large customers Experience working with complex, technical products; cybersecurity experience preferred Proficiency with CRM platforms (Salesforce preferred) and Customer Success tools (e.g., Gainsight, Totango, Planhat) Comfort using product usage analytics, dashboards, and customer health metrics Strong analytical, communication, and executive facing skills Ability to thrive in a fast paced SaaS environment Bonus Qualifications Experience using AI copilots, automation, or predictive analytics in Customer Success Background in high growth SaaS or cybersecurity environments This is a remote role based in the UK or the broader Europe region; candidates must currently reside and be a resident of the United Kingdom or a European country to be considered for this position. The Perks of Being a Swimlaner Competitive Benefits & Compensation Stock Options Training & Professional Development Opportunities MacBook Pro Great Company Culture We value collaboration and innovation Here at Swimlane, our core focus is to Automate the World of Security and we strive to represent our five core values in everything we do: Punch above your weight class - We make the most of our circumstances and constantly surprise and impress with our ability to deliver. Be a happy innovator - The hard problems are the fun problems to solve, we're excited to take on difficult challenges and find creative solutions. Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other. Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality. Have honesty and integrity in 'all the things' - We make decisions with the best of intentions, doing what is right for as many stakeholders as possible. What's the best thing about working at Swimlane? If you ask the team, they'll tell you it's the people. Swimlaners are innovative, collaborative, and driven by the purpose of revolutionizing the way security teams automate and respond to alerts. Headquartered in beautiful Denver, Colorado, Swimlane's staff spans 28 states and 23 countries! To complete your application, please submit your resume to
Mar 13, 2026
Full time
Swimlane is redefining security operations with Agentic AI automation that empowers organizations to work smarter, respond faster, and stay ahead of threats. Our low-code platform combines automation, orchestration, and intelligent reasoning to unlock true operational autonomy across the modern SOC. At Swimlane, we put people first. We foster a culture of innovation, trust, and continuous improvement-where your ideas matter and your work drives meaningful change. Join us and help build the next era of Agentic AI-powered security operations. About the role As a Customer Success Manager at Swimlane, you will own the post sale experience for a portfolio of enterprise customers, driving retention, expansion, and product adoption. You'll act as a trusted advisor to security leaders, using AI driven insights, CRM systems, and customer success platforms to proactively manage risk, deliver value, and scale impact. You will work cross functionally with Sales, Product, Support, and Operations, and serve as a key voice of the customer within the organization. This is a UK based or European country based position, and will be supporting our customers across EMEA. What you'll do Own customer health, satisfaction, and gross/net revenue retention targets Drive adoption and value realization using product usage data, health scores, and predictive risk signals Identify and mitigate churn risk through proactive, cross functional action plans Build strong relationships with executive sponsors and day to day users Lead strategic customer reviews using clear, data backed insights Partner with Sales on renewals, expansions, and growth opportunities Manage sales to delivery transitions and support new product rollouts Track and elevate priority support issues while managing customer expectations Maintain accurate customer data and success plans in CRM and Customer Success platforms Improve CS processes through automation and AI enabled workflows Qualifications Minimum Qualifications 5+ years in enterprise B2B software roles; 3+ years in Customer Success managing large customers Experience working with complex, technical products; cybersecurity experience preferred Proficiency with CRM platforms (Salesforce preferred) and Customer Success tools (e.g., Gainsight, Totango, Planhat) Comfort using product usage analytics, dashboards, and customer health metrics Strong analytical, communication, and executive facing skills Ability to thrive in a fast paced SaaS environment Bonus Qualifications Experience using AI copilots, automation, or predictive analytics in Customer Success Background in high growth SaaS or cybersecurity environments This is a remote role based in the UK or the broader Europe region; candidates must currently reside and be a resident of the United Kingdom or a European country to be considered for this position. The Perks of Being a Swimlaner Competitive Benefits & Compensation Stock Options Training & Professional Development Opportunities MacBook Pro Great Company Culture We value collaboration and innovation Here at Swimlane, our core focus is to Automate the World of Security and we strive to represent our five core values in everything we do: Punch above your weight class - We make the most of our circumstances and constantly surprise and impress with our ability to deliver. Be a happy innovator - The hard problems are the fun problems to solve, we're excited to take on difficult challenges and find creative solutions. Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other. Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality. Have honesty and integrity in 'all the things' - We make decisions with the best of intentions, doing what is right for as many stakeholders as possible. What's the best thing about working at Swimlane? If you ask the team, they'll tell you it's the people. Swimlaners are innovative, collaborative, and driven by the purpose of revolutionizing the way security teams automate and respond to alerts. Headquartered in beautiful Denver, Colorado, Swimlane's staff spans 28 states and 23 countries! To complete your application, please submit your resume to
Job Title: Senior Project Engineer - Learning From Experience Location: Plymouth, Devon Compensation: £45,692 + Benefits Role Type: Full time / Permanent Role ID: SF72212 Drive Improvement and innovation Across Major Defence Engineering Programmes At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Senior Project Engineer at our Devonport Royal Dockyard site. The role As a Senior Project Engineer, you'll help shape the development of industry leading Learning From Experience (LFE) practices across some of the UK's most significant defence engineering and infrastructure projects. Working at the heart of the Naval Nuclear enterprise, you'll support critical submarine programmes by driving learning, continuous improvement and engineering excellence. Day to day, you'll have a varied role, with high visibility and exposure to stakeholders across engineering, project management, operations, assurance and safety. You'll play a pivotal part in strengthening organisational capability and ensuring that insights from past activities lead to better outcomes in the future. Investigate LFE cases raised by submarine projects and identify root causes. Facilitate and manage LFE workshops with multidisciplinary stakeholders. Capture, collate and produce detailed LFE reports for presentation to internal audiences. Identify and implement continuous improvement activities that enhance the LFE Management Process. Maintain LFE databases to ensure information is captured accurately and can be used to inform future decision making. This role is full time, 35 hours per week and is based on site at Devonport Royal Dockyard. Essential experience of the Senior Project Engineer Experience managing multiple workstreams within a project environment. Awareness of project delivery frameworks within engineering or infrastructure settings. Experience working within a project based organisation. Demonstrated ability to apply learning from past activities to future improvements. Knowledge of applications such as PEPS, MCWE and SAP - Desirable Qualifications for the Senior Project Engineer Association for Project Management Foundation (APMF). Project Planning and Control certification. Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (). What we offer Generous holiday allowance Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10-days special paid leave Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually. 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity Babcock We're Babcock - a global FTSE 100 organisation with over 26,000 people working together to make a difference. Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we're building a future that lasts - not just through the impact we make, but through meaningful careers that respect your work life balance. We call that lifetime engineering. Join us and see how far we can go, together. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview. Closing date: 23/03/2026
Mar 13, 2026
Full time
Job Title: Senior Project Engineer - Learning From Experience Location: Plymouth, Devon Compensation: £45,692 + Benefits Role Type: Full time / Permanent Role ID: SF72212 Drive Improvement and innovation Across Major Defence Engineering Programmes At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Senior Project Engineer at our Devonport Royal Dockyard site. The role As a Senior Project Engineer, you'll help shape the development of industry leading Learning From Experience (LFE) practices across some of the UK's most significant defence engineering and infrastructure projects. Working at the heart of the Naval Nuclear enterprise, you'll support critical submarine programmes by driving learning, continuous improvement and engineering excellence. Day to day, you'll have a varied role, with high visibility and exposure to stakeholders across engineering, project management, operations, assurance and safety. You'll play a pivotal part in strengthening organisational capability and ensuring that insights from past activities lead to better outcomes in the future. Investigate LFE cases raised by submarine projects and identify root causes. Facilitate and manage LFE workshops with multidisciplinary stakeholders. Capture, collate and produce detailed LFE reports for presentation to internal audiences. Identify and implement continuous improvement activities that enhance the LFE Management Process. Maintain LFE databases to ensure information is captured accurately and can be used to inform future decision making. This role is full time, 35 hours per week and is based on site at Devonport Royal Dockyard. Essential experience of the Senior Project Engineer Experience managing multiple workstreams within a project environment. Awareness of project delivery frameworks within engineering or infrastructure settings. Experience working within a project based organisation. Demonstrated ability to apply learning from past activities to future improvements. Knowledge of applications such as PEPS, MCWE and SAP - Desirable Qualifications for the Senior Project Engineer Association for Project Management Foundation (APMF). Project Planning and Control certification. Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (). What we offer Generous holiday allowance Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10-days special paid leave Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually. 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity Babcock We're Babcock - a global FTSE 100 organisation with over 26,000 people working together to make a difference. Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we're building a future that lasts - not just through the impact we make, but through meaningful careers that respect your work life balance. We call that lifetime engineering. Join us and see how far we can go, together. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview. Closing date: 23/03/2026
A leading MedTech enterprise is seeking a Business Development Vice President to spearhead market expansion in the U.S. disposable endoscopy sector. This role involves directing the business development strategy, establishing strategic partnerships, and driving revenue growth. Ideal candidates will have 12-15+ years of commercial leadership in medical devices, preferably in endoscopy, and a Bachelor's degree, with an MBA being desirable. The position offers a competitive salary between $250,000 and $300,000 plus bonuses.
Mar 13, 2026
Full time
A leading MedTech enterprise is seeking a Business Development Vice President to spearhead market expansion in the U.S. disposable endoscopy sector. This role involves directing the business development strategy, establishing strategic partnerships, and driving revenue growth. Ideal candidates will have 12-15+ years of commercial leadership in medical devices, preferably in endoscopy, and a Bachelor's degree, with an MBA being desirable. The position offers a competitive salary between $250,000 and $300,000 plus bonuses.
Rapidly Growing International Consultancy Private Equity backed with ambitious growth plans Design, build and lead the global function My client is a rapidly growing, international delivery consultancy that recently secured a significant Investment. This investment marks a major inflection point, positioning my client for aggressive global expansion, and for targeted strategic acquisitions. As they expand their service lines, geographies, and operational capabilities, they are establishing an Internal Audit function to enhance governance, strengthen controls, and support value creation. This is a unique opportunity to build and shape a function from the ground up in a fast-paced, entrepreneurial environment. Role Overview The Head of Internal Audit will design, build, and lead the company's global Internal Audit function. This role is responsible for developing the audit strategy, delivering a risk-based audit plan, and providing independent assurance to the Audit Committee and senior leadership. The ideal candidate brings a blend of strategic thinking, hands-on execution, and the credibility to influence at the highest levels of a PE-backed organisation. Key Responsibilities Build the Internal Audit function, including strategy, methodology, governance, and reporting frameworks. Define the audit charter, operating model, and quality standards for a global environment. Develop a dynamic, risk-based annual audit plan aligned with business priorities and investor expectations. Lead and oversee operational, financial, compliance, and technology audits across all regions. Ensure high-quality, timely audit reporting with clear, commercially relevant recommendations and track remediation progress and provide ongoing assurance to the Audit Committee. Partner with Finance, Risk, Legal, Compliance, and Technology to strengthen the control environment. Provide insight on emerging risks, regulatory developments, and best-practice governance. Support the evolution of enterprise risk management and controls testing frameworks. Act as a trusted advisor to the Executive Leadership Team and Board-level committees. Build strong relationships across global business units to promote a culture of accountability and continuous improvement. Provide assurance over M&A activity, integration programs, and rapid-growth initiatives. Experience & Qualifications Proven experience leading an Internal Audit function in a global, complex organisation. Experience in a private equity backed business. Demonstrated ability to build or transform an audit function. International experience across multiple jurisdictions. Strong understanding of internal controls, risk management, and regulatory frameworks. Exceptional communication and influencing skills, including Board-level engagement. Relevant professional qualification (e.g., CIA, ACA, ACCA, CPA, CISA). Personal Attributes Strategic thinker with strong commercial acumen. High integrity, sound judgement, and a balanced approach to risk. Comfortable operating in ambiguity and building structure from scratch. Hands-on, pragmatic, and able to scale processes as the business grows. Strong leadership presence with the ability to influence and challenge constructively. What's on Offer Opportunity to build a global Internal Audit function from inception. High visibility with senior leadership and private-equity investors. A dynamic, entrepreneurial environment with significant scope for impact. Competitive compensation aligned with PE-backed growth expectation Hybrid working with central London offices
Mar 13, 2026
Full time
Rapidly Growing International Consultancy Private Equity backed with ambitious growth plans Design, build and lead the global function My client is a rapidly growing, international delivery consultancy that recently secured a significant Investment. This investment marks a major inflection point, positioning my client for aggressive global expansion, and for targeted strategic acquisitions. As they expand their service lines, geographies, and operational capabilities, they are establishing an Internal Audit function to enhance governance, strengthen controls, and support value creation. This is a unique opportunity to build and shape a function from the ground up in a fast-paced, entrepreneurial environment. Role Overview The Head of Internal Audit will design, build, and lead the company's global Internal Audit function. This role is responsible for developing the audit strategy, delivering a risk-based audit plan, and providing independent assurance to the Audit Committee and senior leadership. The ideal candidate brings a blend of strategic thinking, hands-on execution, and the credibility to influence at the highest levels of a PE-backed organisation. Key Responsibilities Build the Internal Audit function, including strategy, methodology, governance, and reporting frameworks. Define the audit charter, operating model, and quality standards for a global environment. Develop a dynamic, risk-based annual audit plan aligned with business priorities and investor expectations. Lead and oversee operational, financial, compliance, and technology audits across all regions. Ensure high-quality, timely audit reporting with clear, commercially relevant recommendations and track remediation progress and provide ongoing assurance to the Audit Committee. Partner with Finance, Risk, Legal, Compliance, and Technology to strengthen the control environment. Provide insight on emerging risks, regulatory developments, and best-practice governance. Support the evolution of enterprise risk management and controls testing frameworks. Act as a trusted advisor to the Executive Leadership Team and Board-level committees. Build strong relationships across global business units to promote a culture of accountability and continuous improvement. Provide assurance over M&A activity, integration programs, and rapid-growth initiatives. Experience & Qualifications Proven experience leading an Internal Audit function in a global, complex organisation. Experience in a private equity backed business. Demonstrated ability to build or transform an audit function. International experience across multiple jurisdictions. Strong understanding of internal controls, risk management, and regulatory frameworks. Exceptional communication and influencing skills, including Board-level engagement. Relevant professional qualification (e.g., CIA, ACA, ACCA, CPA, CISA). Personal Attributes Strategic thinker with strong commercial acumen. High integrity, sound judgement, and a balanced approach to risk. Comfortable operating in ambiguity and building structure from scratch. Hands-on, pragmatic, and able to scale processes as the business grows. Strong leadership presence with the ability to influence and challenge constructively. What's on Offer Opportunity to build a global Internal Audit function from inception. High visibility with senior leadership and private-equity investors. A dynamic, entrepreneurial environment with significant scope for impact. Competitive compensation aligned with PE-backed growth expectation Hybrid working with central London offices
This position is based in London, UK (hybrid). Applicants must hold a valid work/residence permit for the respective location. Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos' solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences. Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit About Cylindo: Cylindo is the leading provider of 3D product visualization solutions for furniture brands and retailers. We help global brands increase conversion, reduce returns, and scale high-quality visual content across ecommerce and in-store experiences. Role Overview: We are hiring a Customer Success Manager (individual contributor) to manage a portfolio of UK & EMEA accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales). Key Responsibilities: Manage a defined portfolio of mid-market and enterprise accounts. Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal. Build and execute structured Success Plans aligned to customer KPIs. Drive strong product adoption across Cylindo modules. Monitor account health, proactively manage churn risk and prepare renewal forecasts. Run regular business reviews with senior stakeholders. Identify upsell and cross-sell opportunities and qualify them for Sales. Coordinate cross-functionally with Sales, Product, Integration and Support teams. Deliver training and enablement to ensure customers achieve measurable outcomes. Capture customer insights to inform product and commercial strategy. Who You Are: 2-3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space). Experience managing renewals and protecting revenue. Commercially aware and comfortable discussing value. Strong stakeholder management skills. Data-driven and proactive. What Success Looks Like: High Gross Retention Rate. Accurate renewal forecasting. Strong adoption across portfolio. Consistent identification of qualified expansion opportunities. Positive customer advocacy. If you are commercially sharp, customer-focused and ready to grow within a scaling SaaS business, we would love to hear from you. Only short-listed candidates will be contacted. Confidentiality of all applications is assured.
Mar 12, 2026
Full time
This position is based in London, UK (hybrid). Applicants must hold a valid work/residence permit for the respective location. Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos' solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences. Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit About Cylindo: Cylindo is the leading provider of 3D product visualization solutions for furniture brands and retailers. We help global brands increase conversion, reduce returns, and scale high-quality visual content across ecommerce and in-store experiences. Role Overview: We are hiring a Customer Success Manager (individual contributor) to manage a portfolio of UK & EMEA accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales). Key Responsibilities: Manage a defined portfolio of mid-market and enterprise accounts. Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal. Build and execute structured Success Plans aligned to customer KPIs. Drive strong product adoption across Cylindo modules. Monitor account health, proactively manage churn risk and prepare renewal forecasts. Run regular business reviews with senior stakeholders. Identify upsell and cross-sell opportunities and qualify them for Sales. Coordinate cross-functionally with Sales, Product, Integration and Support teams. Deliver training and enablement to ensure customers achieve measurable outcomes. Capture customer insights to inform product and commercial strategy. Who You Are: 2-3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space). Experience managing renewals and protecting revenue. Commercially aware and comfortable discussing value. Strong stakeholder management skills. Data-driven and proactive. What Success Looks Like: High Gross Retention Rate. Accurate renewal forecasting. Strong adoption across portfolio. Consistent identification of qualified expansion opportunities. Positive customer advocacy. If you are commercially sharp, customer-focused and ready to grow within a scaling SaaS business, we would love to hear from you. Only short-listed candidates will be contacted. Confidentiality of all applications is assured.
CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.
Mar 12, 2026
Full time
CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.
Overview Head of AI Customer Value & Adoption Role Summary Aptean is seeking a high-impact AI Solution Adoption & Customer Enablement leader to accelerate the successful rollout of Aptean's AI capabilities across the international region. This role will drive customer awareness, sales readiness, and adoption outcomes, ensuring our AI value proposition is clearly articulated, confidently positioned, and consistently demonstrated across the customer lifecycle. Working closely with Sales Leadership, Product Management, Marketing, and Customer Success, this role will be responsible for enabling field teams with compelling messaging, assets, and customer-facing programs that convert curiosity into pipeline, and pipeline into adoption and expansion. Key Responsibilities 1) AI Go-To-Market Enablement (Sales Readiness) Equip sales teams with clear, repeatable messaging for Aptean AI capabilities (GenAI, assistants, automation, predictive insights) Create and maintain enablement content: pitch decks, talk tracks, discovery guides, demo scripts, objection handling, competitive positioning Run regular enablement sessions for Account Managers, pre-sales, and leadership 2) Customer Awareness & Value Storytelling Lead customer-facing awareness programs: webinars, roadshows, executive briefings, "AI in Action" sessions Translate AI capabilities into industry-specific business outcomes and measurable value Develop use-case libraries and customer success stories aligned to International priorities 3) Adoption & Expansion Acceleration Partner with Customer Success and Professional Services to drive AI adoption programs post-sale Identify adoption blockers and coordinate internal actions to remove friction Support renewal and expansion motions by showcasing AI value delivered 4) Cross-Functional Execution & Feedback Loop Act as the "voice of the customer" back into Product teams to influence roadmap priorities and packaging Align with Marketing on campaigns that build awareness and generate demand Partner with pre-sales/solution consulting to ensure AI demos reflect real customer value and use cases 5) Executive Engagement & Internal Leadership Support strategic opportunities with executive-ready materials and customer presentations Provide regular reporting on adoption progress, market feedback, and field effectiveness Be a visible AI champion across the International organization Success Measures (KPIs) Increased AI-influenced Add-on pipeline and opportunity conversion rates Increased AI-influenced X-Sell pipeline and opportunity conversion rates Increased AI-influenced AIaaS pipeline and opportunity conversion rates Increased SaaS conversion pipeline and opportunity conversion rates Improved sales confidence and consistency in AI messaging (enablement completion + feedback scores) Higher AI feature adoption across existing customer base Increased AI-related upsell/cross-sell revenue contribution Growth in customer awareness engagement (webinars, workshops, briefings attended) Stronger customer proof points and references Candidate Profile (What "Good" Looks Like) Strong background in B2B SaaS / enterprise software enablement, product marketing, or GTM adoption Comfortable presenting to customers, executives, and internal sales teams Able to translate technical concepts into clear commercial outcomes Experience building repeatable programs (not one-off activity) Highly collaborative, energetic, and execution-focused Key Skills & Experience AI/automation familiarity (GenAI positioning, AI assistants, analytics, workflow automation) Strong storytelling, enablement, and customer engagement skills Sales process understanding (discovery value case demo close adoption) Strong stakeholder management across Sales, Product, Marketing, CS International / multi-region experience preferred Reporting Line & Stakeholders Reports to: VP Sales (International) Key partners: Product, Marketing, Solution Consulting, Customer Success, Professional Services, RevOps If you're passionate about sales, thrive in a fast-paced environment, and are excited about the opportunity to drive growth within the SaaS software sector, we want to hear from you! Apply now to join our team at Aptean. Aptean is committed to fostering a corporate culture where diversity, equity, and inclusion are central. "At Aptean, the diversity of our employees is our greatest strength. By embracing and understanding our differences, we maximize the success of our customers, our teams, and our company." - TVN Reddy
Mar 12, 2026
Full time
Overview Head of AI Customer Value & Adoption Role Summary Aptean is seeking a high-impact AI Solution Adoption & Customer Enablement leader to accelerate the successful rollout of Aptean's AI capabilities across the international region. This role will drive customer awareness, sales readiness, and adoption outcomes, ensuring our AI value proposition is clearly articulated, confidently positioned, and consistently demonstrated across the customer lifecycle. Working closely with Sales Leadership, Product Management, Marketing, and Customer Success, this role will be responsible for enabling field teams with compelling messaging, assets, and customer-facing programs that convert curiosity into pipeline, and pipeline into adoption and expansion. Key Responsibilities 1) AI Go-To-Market Enablement (Sales Readiness) Equip sales teams with clear, repeatable messaging for Aptean AI capabilities (GenAI, assistants, automation, predictive insights) Create and maintain enablement content: pitch decks, talk tracks, discovery guides, demo scripts, objection handling, competitive positioning Run regular enablement sessions for Account Managers, pre-sales, and leadership 2) Customer Awareness & Value Storytelling Lead customer-facing awareness programs: webinars, roadshows, executive briefings, "AI in Action" sessions Translate AI capabilities into industry-specific business outcomes and measurable value Develop use-case libraries and customer success stories aligned to International priorities 3) Adoption & Expansion Acceleration Partner with Customer Success and Professional Services to drive AI adoption programs post-sale Identify adoption blockers and coordinate internal actions to remove friction Support renewal and expansion motions by showcasing AI value delivered 4) Cross-Functional Execution & Feedback Loop Act as the "voice of the customer" back into Product teams to influence roadmap priorities and packaging Align with Marketing on campaigns that build awareness and generate demand Partner with pre-sales/solution consulting to ensure AI demos reflect real customer value and use cases 5) Executive Engagement & Internal Leadership Support strategic opportunities with executive-ready materials and customer presentations Provide regular reporting on adoption progress, market feedback, and field effectiveness Be a visible AI champion across the International organization Success Measures (KPIs) Increased AI-influenced Add-on pipeline and opportunity conversion rates Increased AI-influenced X-Sell pipeline and opportunity conversion rates Increased AI-influenced AIaaS pipeline and opportunity conversion rates Increased SaaS conversion pipeline and opportunity conversion rates Improved sales confidence and consistency in AI messaging (enablement completion + feedback scores) Higher AI feature adoption across existing customer base Increased AI-related upsell/cross-sell revenue contribution Growth in customer awareness engagement (webinars, workshops, briefings attended) Stronger customer proof points and references Candidate Profile (What "Good" Looks Like) Strong background in B2B SaaS / enterprise software enablement, product marketing, or GTM adoption Comfortable presenting to customers, executives, and internal sales teams Able to translate technical concepts into clear commercial outcomes Experience building repeatable programs (not one-off activity) Highly collaborative, energetic, and execution-focused Key Skills & Experience AI/automation familiarity (GenAI positioning, AI assistants, analytics, workflow automation) Strong storytelling, enablement, and customer engagement skills Sales process understanding (discovery value case demo close adoption) Strong stakeholder management across Sales, Product, Marketing, CS International / multi-region experience preferred Reporting Line & Stakeholders Reports to: VP Sales (International) Key partners: Product, Marketing, Solution Consulting, Customer Success, Professional Services, RevOps If you're passionate about sales, thrive in a fast-paced environment, and are excited about the opportunity to drive growth within the SaaS software sector, we want to hear from you! Apply now to join our team at Aptean. Aptean is committed to fostering a corporate culture where diversity, equity, and inclusion are central. "At Aptean, the diversity of our employees is our greatest strength. By embracing and understanding our differences, we maximize the success of our customers, our teams, and our company." - TVN Reddy
