Job Description: Your impact Our Systems Engineers span across range of activities that help pull together all the necessary engineering and technology strands into a high-performance system. As a Systems Engineer, you will bridge the gap between the theoretically possible and the practically implementable.Typical work you might be involved in: Contribute to an early concept study investigating the application of new technology on future platforms Engage with stakeholders to define requirements for a new system Design and integrate new functionality into an existing sub-system in Simulink Collaborate with other engineers to design and prototype a detailed model of a system to understand observed simulated performance Design and prototype algorithms in Matlab, taking into account limitations and constraints of the target hardware Investigate the cause of anomalies observed during integration or evaluation activities, using real trials data Activities covering all aspects of the Systems "V" diagram, including concepts, field trials and deployment Developing cutting edge SW to counter threats to the platform from projectiles and drones autonomously Mentoring and Coaching of other EngineersProjects and area's we work in range for applications within Naval, Land and Air. Technology includes: Communications and Force Protection Countering the rapidly evolving threat of drones posed to the UK and our allies Working with the Prime Systems Integrator designing the future of Platform Protection Systems Communications and messaging systems Development of future seeker demonstrators and production systems Seeker concepting and early life development Electronic Warfare and Vetronics Sensors and effectors integration including Radars, Cyber, Electro-Optic, ESM, Jammers, Directed Energy and Ballistic Precision Guidance working on Seeker and tracking algorithms EO/IR systems What you'll bring Proven experience as a Systems Engineer within a working environment or advanced academic research experience is a must. Ideally, you will have a science-based Honours degree or equivalent experience.We are not expecting you to have deep theoretical knowledge of radar, electro-optics or infrared systems, what we are looking for are Systems Engineers with applied engineering experience that we can build upon through training, team working and mentoring.Domain specialisms include; Digital signal processing RF systems Electro-optic systems Computer vision image processing (e.g. segmentation, clustering) Multi-sensor data fusion and tracking Real time data simulation/generation Data analysis using AI or Machine Learning Operational Experience in Electronic Intelligence or Electronic WarfareWe are particularly interested in speaking to you if you have experience in any of the following areas; Problem definition Systems Architecture Synthetic Environments Performance Modelling Verification and Validation System of SystemsThis is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance : All employees at management level and below are eligible for our bonus scheme. Never Stop Learning : Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks : Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.For a full list of our company benefits please visit our website.Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety.At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.Be part of something bigger - apply now! Primary Location: GB - Southampton Additional Locations: GB - Basildon Contract Type: Permanent Hybrid Working: HybridInternational, multicultural, innovative, technological: this is Leonardo. The company's passionate and talented team is strongly influenced by STEM (Science, Technology, Engineering, Mathematics) expertise, with a diverse range of experience that enables colleagues to share knowledge and know-how across the generations.Leonardo always wants to expand its talent pool, here you can find the right opportunity for you!
Nov 21, 2025
Full time
Job Description: Your impact Our Systems Engineers span across range of activities that help pull together all the necessary engineering and technology strands into a high-performance system. As a Systems Engineer, you will bridge the gap between the theoretically possible and the practically implementable.Typical work you might be involved in: Contribute to an early concept study investigating the application of new technology on future platforms Engage with stakeholders to define requirements for a new system Design and integrate new functionality into an existing sub-system in Simulink Collaborate with other engineers to design and prototype a detailed model of a system to understand observed simulated performance Design and prototype algorithms in Matlab, taking into account limitations and constraints of the target hardware Investigate the cause of anomalies observed during integration or evaluation activities, using real trials data Activities covering all aspects of the Systems "V" diagram, including concepts, field trials and deployment Developing cutting edge SW to counter threats to the platform from projectiles and drones autonomously Mentoring and Coaching of other EngineersProjects and area's we work in range for applications within Naval, Land and Air. Technology includes: Communications and Force Protection Countering the rapidly evolving threat of drones posed to the UK and our allies Working with the Prime Systems Integrator designing the future of Platform Protection Systems Communications and messaging systems Development of future seeker demonstrators and production systems Seeker concepting and early life development Electronic Warfare and Vetronics Sensors and effectors integration including Radars, Cyber, Electro-Optic, ESM, Jammers, Directed Energy and Ballistic Precision Guidance working on Seeker and tracking algorithms EO/IR systems What you'll bring Proven experience as a Systems Engineer within a working environment or advanced academic research experience is a must. Ideally, you will have a science-based Honours degree or equivalent experience.We are not expecting you to have deep theoretical knowledge of radar, electro-optics or infrared systems, what we are looking for are Systems Engineers with applied engineering experience that we can build upon through training, team working and mentoring.Domain specialisms include; Digital signal processing RF systems Electro-optic systems Computer vision image processing (e.g. segmentation, clustering) Multi-sensor data fusion and tracking Real time data simulation/generation Data analysis using AI or Machine Learning Operational Experience in Electronic Intelligence or Electronic WarfareWe are particularly interested in speaking to you if you have experience in any of the following areas; Problem definition Systems Architecture Synthetic Environments Performance Modelling Verification and Validation System of SystemsThis is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance : All employees at management level and below are eligible for our bonus scheme. Never Stop Learning : Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks : Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.For a full list of our company benefits please visit our website.Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety.At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.Be part of something bigger - apply now! Primary Location: GB - Southampton Additional Locations: GB - Basildon Contract Type: Permanent Hybrid Working: HybridInternational, multicultural, innovative, technological: this is Leonardo. The company's passionate and talented team is strongly influenced by STEM (Science, Technology, Engineering, Mathematics) expertise, with a diverse range of experience that enables colleagues to share knowledge and know-how across the generations.Leonardo always wants to expand its talent pool, here you can find the right opportunity for you!
Advocacy & Influence Manager - Platform & Category Are you a visionary and data-driven leader ready to redefine the landscape of digital influence? L'Oréal UKI is seeking a Senior Advocacy & Influence Manager to be a pivotal force within our Chief Digital Marketing Office (CDMO). Reporting to the UKI Advocacy & Influencer Director, you'll be at the forefront of shaping our social platform strategy, championing cultural relevance, and empowering our advocacy community to excel, ensuring L'Oréal remains innovative and impactful across every digital touchpoint. A DAY IN THE LIFE You will be the key L'Oreal UKI Advocacy Lead for social platforms, ensuring platform tools are fully embedded and utilised across our agency partners. Manage platform pilots to deliver the strongest data-driven sourcing and efficiency. Ensuring we are always at the forefront of the social industry. Trend Lead: Champion Cultural Fluency & Relevance, and Integrate Competitor Insights Lead initiatives to identify, analyse, and integrate emerging trends and cultural nuances into advocacy framing. Drive the development of strategies that embed cultural relevance, ensuring our advocacy efforts resonate authentically with diverse audiences. Facilitate the sharing of best practices and competitor insights from social media, influencer marketing to drive innovative and scalable ideas across the Division and Group. Integrate and disseminate external best practices, focusing on maintaining cultural relevance and competitive advantage Lead Platform Partnerships & Testing for Innovation Act as the primary lead for critical social media channels (TikTok, Snapchat, YouTube, Instagram/Meta), overseeing platform strategy and optimising engagementSpearhead platform tests and pilot new features to continuously innovate our approach to content and influencer partnerships, ensuring maximum return on investment. Own Platform level playbook creation, utilising group & platform data and implementing Category Advocacy Lead for New Incremental Growth Opportunities Drive the framing and implementation of playbooks for new incremental advocacy targets, ensuring alignment with divisional and brand objectives. Collaborate closely on the Consumer Market Intelligence Teams serve as a key CMI lead contact, ensuring advocacy insights are integrated into broader business strategies. Develop and implement specific upskilling programs and provide specialised training focused on empowering advocacy teams. Organise and lead dedicated upskilling days for the Advocacy & Influence community, focusing on new content focuses and platform best practices. Ensure all advocacy briefings are conducted with excellence, aligning with playbook frameworks and new target strategies WHO YOU ARE Proven operational experience in advocacy, influence, community or owned social strategies. Experience working with agency briefing, management and creator campaigns is required A drive to develop our Social, Advocacy & Influencer strategy - Gaining Fairshare across all platforms, to develop and evolve our advocacy and influencer strategies - From new incremental opportunities like male audiences, to working on emerging platforms like Youtube Proficiency in social & influencer marketing, a strong knowledge of social media platforms and trends, and a strong passion for digital communities and online subcultures. We need you to be the eyes and ears of cultural relevance for advocacy partnerships, as well as platform proficiency across Tiktok, Youtube, Snapchat, Meta & Reddit etc A proven track record within influencer marketing - identifying the right partnerships, audiences and platforms that fit the brand values and objectives. You will be required to elevate and upskill the Advocacy community on best-practice across Advocacy Marketing. Experience working with consumer data to pull insight to formulate creative concepts that cut through the noise of social. WHAT WE OFFER Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact. Our Corporate Division supports the 4000+ strong workforce in the UK & Ireland. It's a fast-paced and dynamic environment when you'll have visibility over our 4 Divisions and play an integral role in moving our business forward. Our founder Eugène Schueller once said that "a company is not walls and machines, it's people, people, people". Joining our corporate teams means joining the world leader in beauty, at the cutting edge of innovation. But above all, it means becoming part of a team of talented and inspiring people. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal. We welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.
Nov 21, 2025
Full time
Advocacy & Influence Manager - Platform & Category Are you a visionary and data-driven leader ready to redefine the landscape of digital influence? L'Oréal UKI is seeking a Senior Advocacy & Influence Manager to be a pivotal force within our Chief Digital Marketing Office (CDMO). Reporting to the UKI Advocacy & Influencer Director, you'll be at the forefront of shaping our social platform strategy, championing cultural relevance, and empowering our advocacy community to excel, ensuring L'Oréal remains innovative and impactful across every digital touchpoint. A DAY IN THE LIFE You will be the key L'Oreal UKI Advocacy Lead for social platforms, ensuring platform tools are fully embedded and utilised across our agency partners. Manage platform pilots to deliver the strongest data-driven sourcing and efficiency. Ensuring we are always at the forefront of the social industry. Trend Lead: Champion Cultural Fluency & Relevance, and Integrate Competitor Insights Lead initiatives to identify, analyse, and integrate emerging trends and cultural nuances into advocacy framing. Drive the development of strategies that embed cultural relevance, ensuring our advocacy efforts resonate authentically with diverse audiences. Facilitate the sharing of best practices and competitor insights from social media, influencer marketing to drive innovative and scalable ideas across the Division and Group. Integrate and disseminate external best practices, focusing on maintaining cultural relevance and competitive advantage Lead Platform Partnerships & Testing for Innovation Act as the primary lead for critical social media channels (TikTok, Snapchat, YouTube, Instagram/Meta), overseeing platform strategy and optimising engagementSpearhead platform tests and pilot new features to continuously innovate our approach to content and influencer partnerships, ensuring maximum return on investment. Own Platform level playbook creation, utilising group & platform data and implementing Category Advocacy Lead for New Incremental Growth Opportunities Drive the framing and implementation of playbooks for new incremental advocacy targets, ensuring alignment with divisional and brand objectives. Collaborate closely on the Consumer Market Intelligence Teams serve as a key CMI lead contact, ensuring advocacy insights are integrated into broader business strategies. Develop and implement specific upskilling programs and provide specialised training focused on empowering advocacy teams. Organise and lead dedicated upskilling days for the Advocacy & Influence community, focusing on new content focuses and platform best practices. Ensure all advocacy briefings are conducted with excellence, aligning with playbook frameworks and new target strategies WHO YOU ARE Proven operational experience in advocacy, influence, community or owned social strategies. Experience working with agency briefing, management and creator campaigns is required A drive to develop our Social, Advocacy & Influencer strategy - Gaining Fairshare across all platforms, to develop and evolve our advocacy and influencer strategies - From new incremental opportunities like male audiences, to working on emerging platforms like Youtube Proficiency in social & influencer marketing, a strong knowledge of social media platforms and trends, and a strong passion for digital communities and online subcultures. We need you to be the eyes and ears of cultural relevance for advocacy partnerships, as well as platform proficiency across Tiktok, Youtube, Snapchat, Meta & Reddit etc A proven track record within influencer marketing - identifying the right partnerships, audiences and platforms that fit the brand values and objectives. You will be required to elevate and upskill the Advocacy community on best-practice across Advocacy Marketing. Experience working with consumer data to pull insight to formulate creative concepts that cut through the noise of social. WHAT WE OFFER Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact. Our Corporate Division supports the 4000+ strong workforce in the UK & Ireland. It's a fast-paced and dynamic environment when you'll have visibility over our 4 Divisions and play an integral role in moving our business forward. Our founder Eugène Schueller once said that "a company is not walls and machines, it's people, people, people". Joining our corporate teams means joining the world leader in beauty, at the cutting edge of innovation. But above all, it means becoming part of a team of talented and inspiring people. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal. We welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.
UK Head Office - Manchester/ PERMANENT/ SALARY: COMPETITIVE Job Purpose To lead MPM's e-commerce strategy for the UK and EMEA, driving profitable, sustainable growth across major online platforms. This role owns the Zooplus commercial agenda and provides strategic direction for Amazon, ensuring both deliver against brand and business objectives. Acting as a digital thought leader, the Senior Manager builds capability, fosters collaboration, and champions best-in-class execution across markets and teams. Key Responsibilities This role deals with a wide variety of tasks including, but not limited to the following: Strategic Leadership & Ownership Lead the development and delivery of MPM's E-Commerce Strategy for UK & EMEA, focusing on Amazon and Zooplus as priority partners. Own the full Zooplus P&L, driving profitability, sales growth, and brand visibility through effective commercial, marketing, and pricing strategies. Oversee and challenge the Amazon business strategy, ensuring consistency, innovation, and best practice across all platforms. Provide leadership, guidance, and coaching to the Amazon Account Manager to build capability, enhance performance, and ensure aligned execution of strategic priorities. Partner with Brand, Marketing, Supply Chain, and Finance teams to define and execute an aligned digital roadmap, from new product launches to promotional cycles. Lead Joint Business Planning (JBP) and annual negotiations with Zooplus, and support high-level Amazon discussions to ensure optimal commercial terms and investment ROI. Performance & Commercial Excellence Deliver annual budget KPIs (turnover, spend %, profitability) across all e-commerce accounts. Develop and manage short- and long-term commercial plans, integrating customer insights, category data, and market trends. Drive data-driven decision-making using digital analytics, ensuring performance tracking, forecasting accuracy, and actionable insights. Evaluate and optimise trade spend effectiveness, ensuring every pound invested drives measurable growth and improved ROI. Executional Excellence & Customer Development Oversee flawless execution of pricing, promotions, and media plans, collaborating closely with marketing and operations teams. Champion digital shelf excellence, content optimisation (A+, storefronts, SEO), and overall platform health. Lead innovation in online consumer engagement, testing new approaches to media, reviews, and conversion optimisation. Ensure operational robustness in forecasting, availability, and order fulfilment to deliver industry-leading customer experience. Lead innovation in online consumer engagement, testing new approaches to media, reviews, and conversion optimisation. Ensure operational robustness in forecasting, availability, and order fulfilment to deliver industry-leading customer experience. Team Leadership & Capability Building Lead, coach, and develop the Amazon Account Manager and Online Commercial Executive, fostering a culture of learning, accountability, and innovation. Act as a mentor and escalation point for e-commerce challenges, supporting others in commercial negotiations and execution excellence. Build internal e-commerce capability by sharing expertise, tools, and best practice across teams. Cross-Functional & Regional Collaboration Partner with UK and EMEA brand and commercial teams to ensure consistent customer activation and brand alignment. Work closely with supply chain to anticipate demand, manage stock risks, and optimise availability. Collaborate with Finance to maintain accurate forecasting, budget control, and ROI tracking. Support the identification and onboarding of new e-commerce partners across EMEA Any other duties commensurate with the level of responsibility of this role. Knowledge, Skills and Experience Proven success in a senior e-commerce or digital account management role (ideally 5+ years), managing major online retailers such as Amazon, Zooplus, or equivalent marketplaces. Strong commercial acumen with demonstrated experience in P&L ownership, JBP negotiation, and budget management. Advanced understanding of Amazon Vendor/Seller Central and Zooplus platforms. Experience leading cross-functional digital initiatives and developing long-term strategic plans across markets. Analytical and data-driven mindset; comfortable using sales data, customer metrics, and ROI analysis to guide strategy. Exceptional stakeholder management and communication skills - able to influence across senior levels internally and externally. Strong leadership presence with experience coaching and developing team members. Highly organised, proactive, and able to operate in a fast-paced, evolving environment. Experience: Experience in pet care, FMCG, or consumer goods categories. Fluency in Englisch and ideally German Understanding of SEO, digital media, and performance marketing. Experience working across multiple European markets. Is this role for you? If this exciting opportunity sounds like a great fit for you, apply today with your CV and cover letter. Upon submission of your completed application to MPM either via direct application or speculative, you hereby agree to the processing of your personal information as per the guidelines set out within our Privacy Policy and to allow for the secure process of your information throughout MPM's recruitment and hiring practices.
Nov 21, 2025
Full time
UK Head Office - Manchester/ PERMANENT/ SALARY: COMPETITIVE Job Purpose To lead MPM's e-commerce strategy for the UK and EMEA, driving profitable, sustainable growth across major online platforms. This role owns the Zooplus commercial agenda and provides strategic direction for Amazon, ensuring both deliver against brand and business objectives. Acting as a digital thought leader, the Senior Manager builds capability, fosters collaboration, and champions best-in-class execution across markets and teams. Key Responsibilities This role deals with a wide variety of tasks including, but not limited to the following: Strategic Leadership & Ownership Lead the development and delivery of MPM's E-Commerce Strategy for UK & EMEA, focusing on Amazon and Zooplus as priority partners. Own the full Zooplus P&L, driving profitability, sales growth, and brand visibility through effective commercial, marketing, and pricing strategies. Oversee and challenge the Amazon business strategy, ensuring consistency, innovation, and best practice across all platforms. Provide leadership, guidance, and coaching to the Amazon Account Manager to build capability, enhance performance, and ensure aligned execution of strategic priorities. Partner with Brand, Marketing, Supply Chain, and Finance teams to define and execute an aligned digital roadmap, from new product launches to promotional cycles. Lead Joint Business Planning (JBP) and annual negotiations with Zooplus, and support high-level Amazon discussions to ensure optimal commercial terms and investment ROI. Performance & Commercial Excellence Deliver annual budget KPIs (turnover, spend %, profitability) across all e-commerce accounts. Develop and manage short- and long-term commercial plans, integrating customer insights, category data, and market trends. Drive data-driven decision-making using digital analytics, ensuring performance tracking, forecasting accuracy, and actionable insights. Evaluate and optimise trade spend effectiveness, ensuring every pound invested drives measurable growth and improved ROI. Executional Excellence & Customer Development Oversee flawless execution of pricing, promotions, and media plans, collaborating closely with marketing and operations teams. Champion digital shelf excellence, content optimisation (A+, storefronts, SEO), and overall platform health. Lead innovation in online consumer engagement, testing new approaches to media, reviews, and conversion optimisation. Ensure operational robustness in forecasting, availability, and order fulfilment to deliver industry-leading customer experience. Lead innovation in online consumer engagement, testing new approaches to media, reviews, and conversion optimisation. Ensure operational robustness in forecasting, availability, and order fulfilment to deliver industry-leading customer experience. Team Leadership & Capability Building Lead, coach, and develop the Amazon Account Manager and Online Commercial Executive, fostering a culture of learning, accountability, and innovation. Act as a mentor and escalation point for e-commerce challenges, supporting others in commercial negotiations and execution excellence. Build internal e-commerce capability by sharing expertise, tools, and best practice across teams. Cross-Functional & Regional Collaboration Partner with UK and EMEA brand and commercial teams to ensure consistent customer activation and brand alignment. Work closely with supply chain to anticipate demand, manage stock risks, and optimise availability. Collaborate with Finance to maintain accurate forecasting, budget control, and ROI tracking. Support the identification and onboarding of new e-commerce partners across EMEA Any other duties commensurate with the level of responsibility of this role. Knowledge, Skills and Experience Proven success in a senior e-commerce or digital account management role (ideally 5+ years), managing major online retailers such as Amazon, Zooplus, or equivalent marketplaces. Strong commercial acumen with demonstrated experience in P&L ownership, JBP negotiation, and budget management. Advanced understanding of Amazon Vendor/Seller Central and Zooplus platforms. Experience leading cross-functional digital initiatives and developing long-term strategic plans across markets. Analytical and data-driven mindset; comfortable using sales data, customer metrics, and ROI analysis to guide strategy. Exceptional stakeholder management and communication skills - able to influence across senior levels internally and externally. Strong leadership presence with experience coaching and developing team members. Highly organised, proactive, and able to operate in a fast-paced, evolving environment. Experience: Experience in pet care, FMCG, or consumer goods categories. Fluency in Englisch and ideally German Understanding of SEO, digital media, and performance marketing. Experience working across multiple European markets. Is this role for you? If this exciting opportunity sounds like a great fit for you, apply today with your CV and cover letter. Upon submission of your completed application to MPM either via direct application or speculative, you hereby agree to the processing of your personal information as per the guidelines set out within our Privacy Policy and to allow for the secure process of your information throughout MPM's recruitment and hiring practices.
Overview Solution Architect - Procurement Solutions - Vice President - English (COR030543) Ready to shape the future of work? Genpact drives change through AI and digital innovation. Our AI Gigafactory is an industry-first accelerator for scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team shaping the future, this is your moment. Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through deep business knowledge, operational excellence, and cutting-edge solutions, we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Solution Architect - Procurement Solutions - Vice President - English. This role sits at the heart of Genpact's procurement practice. The LSA is responsible for creating innovative and transformative solutions for our clients, and communicating those solutions in a compelling manner. The LSA interacts closely with client teams to understand their challenges and goals, and then uses that information to create a compelling, value-generating solution. This role requires partnering across teams in Genpact, presenting solutions to clients, and leveraging a commercial mindset to profitably align our goals with our clients. The LSA is at the heart of our top-line growth, combining procurement expertise with commercial capabilities. Responsibilities Create compelling solutions for clients seeking to transform their procurement services Build innovative, transformative, and differentiated client solutions Independently lead internal and external engagement throughout the deal cycle Lead domain-specific elements of proposal creation, including solution development, proposal creation, and pricing Lead multiple large deals and provide quality assurance for smaller deals Work with cross-functional teams including people from other domain areas, sales, technology and various support functions Act as the lead client contact for the procurement-related elements of a deal and become a trusted advisor Mentor junior solutioning team members Contribute to practice building through external thought leadership, offering development, and general capability building Drive top-line growth through high win rates on deals supported At times, lead the delivery of large due diligence or transformation initiatives Manage team members, as appropriate Qualifications Minimum Qualifications / Skills Deep understanding of strategic sourcing and procurement domain Broad understanding of procurement technologies and platforms and ability to embed into solutions to drive transformative results Strong verbal communication and presentation skills to connect with an executive audience Excellent written communication skills both in written form and presentation style Ability to work across a matrixed environment across a broad range of stakeholders Understanding of large deal sales and the deal cycle Willingness to support global deals with disparate time zones and geographies Preferred Qualifications/Skills Has experience sizing and solutioning large scale procurement transformation programs Prior experience creating large proposals for business services Consulting or BPO experience working in a service provider capacity for a client Ability to strategically break down and solve complex client challenges Benefits Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness, built on integrity and inclusion, allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.
Nov 21, 2025
Full time
Overview Solution Architect - Procurement Solutions - Vice President - English (COR030543) Ready to shape the future of work? Genpact drives change through AI and digital innovation. Our AI Gigafactory is an industry-first accelerator for scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team shaping the future, this is your moment. Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through deep business knowledge, operational excellence, and cutting-edge solutions, we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Solution Architect - Procurement Solutions - Vice President - English. This role sits at the heart of Genpact's procurement practice. The LSA is responsible for creating innovative and transformative solutions for our clients, and communicating those solutions in a compelling manner. The LSA interacts closely with client teams to understand their challenges and goals, and then uses that information to create a compelling, value-generating solution. This role requires partnering across teams in Genpact, presenting solutions to clients, and leveraging a commercial mindset to profitably align our goals with our clients. The LSA is at the heart of our top-line growth, combining procurement expertise with commercial capabilities. Responsibilities Create compelling solutions for clients seeking to transform their procurement services Build innovative, transformative, and differentiated client solutions Independently lead internal and external engagement throughout the deal cycle Lead domain-specific elements of proposal creation, including solution development, proposal creation, and pricing Lead multiple large deals and provide quality assurance for smaller deals Work with cross-functional teams including people from other domain areas, sales, technology and various support functions Act as the lead client contact for the procurement-related elements of a deal and become a trusted advisor Mentor junior solutioning team members Contribute to practice building through external thought leadership, offering development, and general capability building Drive top-line growth through high win rates on deals supported At times, lead the delivery of large due diligence or transformation initiatives Manage team members, as appropriate Qualifications Minimum Qualifications / Skills Deep understanding of strategic sourcing and procurement domain Broad understanding of procurement technologies and platforms and ability to embed into solutions to drive transformative results Strong verbal communication and presentation skills to connect with an executive audience Excellent written communication skills both in written form and presentation style Ability to work across a matrixed environment across a broad range of stakeholders Understanding of large deal sales and the deal cycle Willingness to support global deals with disparate time zones and geographies Preferred Qualifications/Skills Has experience sizing and solutioning large scale procurement transformation programs Prior experience creating large proposals for business services Consulting or BPO experience working in a service provider capacity for a client Ability to strategically break down and solve complex client challenges Benefits Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness, built on integrity and inclusion, allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.
At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys. Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact. We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future. About The Role We're on the lookout for a super-talented Demand Generation Manager who is passionate about inbound marketing and data-driven execution. You will be responsible for strategies that drive both net-new customer acquisition and pipeline expansion within our existing mid-market account base through highly targeted digital channels. This is a key strategic and hands-on role in a dynamic team, dedicated to delivering brand growth and predictable demand generation within the UK & Ireland mid-market. This is an outstanding opportunity for an ambitious, digitally-savvy professional to take full ownership of core inbound marketing channels and lead a high-impact area of our business. We are looking for an entrepreneurial digital marketer with a detail-oriented approach to converting visitors into leads. You'll be instrumental in developing high-value digital content and optimising our presence across all inbound channels, including SEO, PPC, and marketing automation, to attract, engage, nurture, and ultimately convert mid-market prospects and existing customers. Key Responsibilities Inbound Content Strategy & Creation: Own the full lifecycle of our inbound content (e.g., e-books, case studies, videos, webinars) to ensure it drives demand for our core mid-market ICPs. Working with our Content Team and the Marketing Executive, you will guide the ideation, creation, editing, and optimisation of content. Digital Advertising (PPC & Paid Social): Management and optimisation of digital advertising campaigns (Google Ads, Bing, and LinkedIn). Ensure campaigns are highly targeted toward the mid-market ICP, track lead quality, and rigorously manage budgets to achieve a positive ROI. Search Engine Optimisation (SEO) & Organic Growth: Own the day-to-day execution of our SEO strategy. Conduct keyword research, implement on-page and technical SEO improvements, and regularly audit content performance to maximise organic traffic and lead capture. Conversion Rate Optimization (CRO) & Web Management: Work to mprove our website's performance. Focus on CRO by A/B testing landing pages, CTAs, lead forms and sales and marketing processes to maximise the conversion of traffic into qualified leads and customers. Marketing Automation & Email Nurturing: Assist in the design and deployment of sophisticated email marketing and lead nurturing campaigns (using our marketing automation platform Marketo). Focus on segmenting our database and building personalised workflows that guide prospects through the funnel and drive sales (new and existing business). Performance Reporting & Digital Analytics: Own the weekly and monthly reporting on core inbound OKRs (traffic, engagement, leads, conversion rates, customers, etc.). Use platforms like Google Analytics, PowerBI and our CRM/Martech to analyse digital performance, articulate key insights, and recommend data-backed optimisations to the demand generation strategy. CRM & Marketing Operations: Maintain data hygiene and operational efficiency within our CRM and Marketing Automation Platform to ensure seamless lead flow and accurate reporting for the Head of Marketing and Sales team. What You'll Bring 5+ years of digital marketing experience and demonstrable understanding of inbound channels Content and copywriting experience Practical experience or strong familiarity with Marketing Automation Tools (preferably Marketo) and CRM (Salesforce) A natural ability to use data (e.g., conversion rates, cost-per-lead) to measure performance, diagnose issues, and continuously optimise campaigns for better results Excellent communication skills with the ability to work collaboratively with sales A self-starter with a high level of organisation, capable of managing multiple projects simultaneously and delivering high-quality work in a fast-paced environment What We Offer (Offering may vary by location, but we do guarantee competitive employee benefits) Salary range of £40,000 - £42,000 per annum depending on experience Flexible hybrid working 27 days paid annual leave Enhance family leave Enjoy your Birthday off - because it's your day! Mental Health Support through our Wellbeing partner, Calm Wellbeing leave and a Mental Health First Aider program Giving back days to help support causes close to your heart Unlimited professional & personal learning Total Rewards, including retirement planning, healthcare and life assurance And did we mention our epic team socials? We know how to celebrate in style!
Nov 21, 2025
Full time
At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys. Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact. We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future. About The Role We're on the lookout for a super-talented Demand Generation Manager who is passionate about inbound marketing and data-driven execution. You will be responsible for strategies that drive both net-new customer acquisition and pipeline expansion within our existing mid-market account base through highly targeted digital channels. This is a key strategic and hands-on role in a dynamic team, dedicated to delivering brand growth and predictable demand generation within the UK & Ireland mid-market. This is an outstanding opportunity for an ambitious, digitally-savvy professional to take full ownership of core inbound marketing channels and lead a high-impact area of our business. We are looking for an entrepreneurial digital marketer with a detail-oriented approach to converting visitors into leads. You'll be instrumental in developing high-value digital content and optimising our presence across all inbound channels, including SEO, PPC, and marketing automation, to attract, engage, nurture, and ultimately convert mid-market prospects and existing customers. Key Responsibilities Inbound Content Strategy & Creation: Own the full lifecycle of our inbound content (e.g., e-books, case studies, videos, webinars) to ensure it drives demand for our core mid-market ICPs. Working with our Content Team and the Marketing Executive, you will guide the ideation, creation, editing, and optimisation of content. Digital Advertising (PPC & Paid Social): Management and optimisation of digital advertising campaigns (Google Ads, Bing, and LinkedIn). Ensure campaigns are highly targeted toward the mid-market ICP, track lead quality, and rigorously manage budgets to achieve a positive ROI. Search Engine Optimisation (SEO) & Organic Growth: Own the day-to-day execution of our SEO strategy. Conduct keyword research, implement on-page and technical SEO improvements, and regularly audit content performance to maximise organic traffic and lead capture. Conversion Rate Optimization (CRO) & Web Management: Work to mprove our website's performance. Focus on CRO by A/B testing landing pages, CTAs, lead forms and sales and marketing processes to maximise the conversion of traffic into qualified leads and customers. Marketing Automation & Email Nurturing: Assist in the design and deployment of sophisticated email marketing and lead nurturing campaigns (using our marketing automation platform Marketo). Focus on segmenting our database and building personalised workflows that guide prospects through the funnel and drive sales (new and existing business). Performance Reporting & Digital Analytics: Own the weekly and monthly reporting on core inbound OKRs (traffic, engagement, leads, conversion rates, customers, etc.). Use platforms like Google Analytics, PowerBI and our CRM/Martech to analyse digital performance, articulate key insights, and recommend data-backed optimisations to the demand generation strategy. CRM & Marketing Operations: Maintain data hygiene and operational efficiency within our CRM and Marketing Automation Platform to ensure seamless lead flow and accurate reporting for the Head of Marketing and Sales team. What You'll Bring 5+ years of digital marketing experience and demonstrable understanding of inbound channels Content and copywriting experience Practical experience or strong familiarity with Marketing Automation Tools (preferably Marketo) and CRM (Salesforce) A natural ability to use data (e.g., conversion rates, cost-per-lead) to measure performance, diagnose issues, and continuously optimise campaigns for better results Excellent communication skills with the ability to work collaboratively with sales A self-starter with a high level of organisation, capable of managing multiple projects simultaneously and delivering high-quality work in a fast-paced environment What We Offer (Offering may vary by location, but we do guarantee competitive employee benefits) Salary range of £40,000 - £42,000 per annum depending on experience Flexible hybrid working 27 days paid annual leave Enhance family leave Enjoy your Birthday off - because it's your day! Mental Health Support through our Wellbeing partner, Calm Wellbeing leave and a Mental Health First Aider program Giving back days to help support causes close to your heart Unlimited professional & personal learning Total Rewards, including retirement planning, healthcare and life assurance And did we mention our epic team socials? We know how to celebrate in style!
Overview Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list. Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces-including Amazon, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit or email . Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces . Role We are seeking a highly analytical and results-oriented EMEA Demand Generation Manager to lead our efforts in driving awareness, interest, and qualified leads for Pattern's eCommerce acceleration solutions. This role will be responsible for developing, implementing, and optimising multi-channel demand generation strategies that align with our sales objectives and contribute to revenue growth. The ideal candidate will possess a deep understanding of the full marketing and sales funnel, from initial awareness to closed-won deals. You will leverage marketing automation platforms, CRM systems, and various digital channels (e.g., PPC, social media, email, webinars, content syndication) to create impactful campaigns. If you are passionate about data-driven marketing, enjoy collaborating cross-functionally, and thrive on achieving measurable ROI, we want to hear from you. What is a day in the life of a EMEA Demand Generation Manager? Strategy & Planning: Develop and execute comprehensive demand generation strategies and campaigns across multiple channels (inbound and outbound) to consistently meet and exceed lead generation and pipeline targets specifically for the UK, Germany and Middle East markets. Collaborate closely with regional Sales leadership (UK, DE, MENA) to refine Marketing Qualified Leads (MQLs) and Sales Qualified Leads (SQLs), ensuring seamless lead handover and alignment between marketing and sales goals. Conduct prospect and customer segmentation tailored to each region (UK, DE, MENA) to identify new opportunities and refine targeting. Campaign Management & Execution: Plan, manage, and optimise integrated digital campaigns, including Paid Search (PPC), Paid Social, Display Advertising, Content Syndication, and Retargeting. Oversee email marketing campaigns, including nurturing sequences, automation flows, and segmentation for optimal engagement and conversion. Work with Content Marketing and Product Marketing to ensure content aligns with demand generation goals and supports the buyer's journey at every stage. Manage and coordinate webinars and virtual events for lead capture and nurturing. Implement Account-Based Marketing (ABM) strategies for key target accounts, delivering personalised experiences. Marketing Operations & Technology: Work closely with the Marketing Operations team to ensure seamless integration between the Salesforce (SFDC) and Marketo systems to ensure leads are captured and scored correctly. Ensure data cleanliness, integrity, and compliance with GDPR regulations for all demand generation activities. Performance Analysis & Optimisation: Define, track, and report on KPIs for all demand generation activities, including lead volume, MQLs, SQLs, conversion rates, cost per lead (CPL), and marketing-attributed pipeline/revenue. Conduct rigorous A/B testing and continuously optimise campaigns, landing pages, and conversion funnels to improve efficiency and ROI. Provide regular, data-driven insights and recommendations to senior leadership and the wider marketing/sales teams. Cross-functional Collaboration: Foster strong relationships with Sales, Product, Content, and Product Marketing teams to ensure a unified customer journey and consistent messaging. Contribute to the overall marketing budget planning and be accountable for managing demand generation spend efficiently. What will I need to thrive in this role? Proven EMEA Experience: 4+ years in a dedicated Demand Generation, Lead Generation, or performance-focused Digital Marketing role, with experience spanning multiple European markets and/or the Middle East, preferably in a B2B / SaaS / ecommerce environment. Technical Proficiency: Proficiency with Marketo. Familiarity with Salesforce. Experience with analytics platforms (e.g., Google Analytics, Google Tag Manager, Tableau, Looker) and hands-on experience with paid media platforms (Google Ads, LinkedIn Ads, Facebook Ads, etc.). Strategic & Analytical Thinking: Deep understanding of the buyer's journey and sales funnel. Strong analytical skills to interpret complex data, identify trends, and derive actionable insights. A data-driven mindset focused on ROI and continuous improvement. Campaign Expertise: Proven track record designing, executing, and optimising multi-channel campaigns that generate high-quality leads and drive pipeline. ABM experience is highly desirable. Communication & Collaboration: Excellent written and verbal communication, ability to present data clearly, strong interpersonal skills, and effective cross-functional collaboration. Strong project management and organizational skills. Desirable Skills & Experience: Experience in a fast-paced, high-growth startup or scale-up. Certifications in marketing automation platforms (e.g., HubSpot, Marketo). Fluent in German and/or Arabic is desirable. Why should I work at Pattern? Pattern offers big opportunities to make a difference in the ecommerce industry. We are a company full of talented people, evolving quickly, with big goals. We also offer benefits including: 28 days Holiday (increasing to 32 with each year of service) Competitive salary RSU's (Restricted Stock Units) Hybrid working Private Medical Insurance Free breakfast and snacks in the office Enhanced Pension Scheme Nursery Scheme Enhanced Maternity and Paternity leave and pay Regular company socials Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Nov 21, 2025
Full time
Overview Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list. Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces-including Amazon, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit or email . Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces . Role We are seeking a highly analytical and results-oriented EMEA Demand Generation Manager to lead our efforts in driving awareness, interest, and qualified leads for Pattern's eCommerce acceleration solutions. This role will be responsible for developing, implementing, and optimising multi-channel demand generation strategies that align with our sales objectives and contribute to revenue growth. The ideal candidate will possess a deep understanding of the full marketing and sales funnel, from initial awareness to closed-won deals. You will leverage marketing automation platforms, CRM systems, and various digital channels (e.g., PPC, social media, email, webinars, content syndication) to create impactful campaigns. If you are passionate about data-driven marketing, enjoy collaborating cross-functionally, and thrive on achieving measurable ROI, we want to hear from you. What is a day in the life of a EMEA Demand Generation Manager? Strategy & Planning: Develop and execute comprehensive demand generation strategies and campaigns across multiple channels (inbound and outbound) to consistently meet and exceed lead generation and pipeline targets specifically for the UK, Germany and Middle East markets. Collaborate closely with regional Sales leadership (UK, DE, MENA) to refine Marketing Qualified Leads (MQLs) and Sales Qualified Leads (SQLs), ensuring seamless lead handover and alignment between marketing and sales goals. Conduct prospect and customer segmentation tailored to each region (UK, DE, MENA) to identify new opportunities and refine targeting. Campaign Management & Execution: Plan, manage, and optimise integrated digital campaigns, including Paid Search (PPC), Paid Social, Display Advertising, Content Syndication, and Retargeting. Oversee email marketing campaigns, including nurturing sequences, automation flows, and segmentation for optimal engagement and conversion. Work with Content Marketing and Product Marketing to ensure content aligns with demand generation goals and supports the buyer's journey at every stage. Manage and coordinate webinars and virtual events for lead capture and nurturing. Implement Account-Based Marketing (ABM) strategies for key target accounts, delivering personalised experiences. Marketing Operations & Technology: Work closely with the Marketing Operations team to ensure seamless integration between the Salesforce (SFDC) and Marketo systems to ensure leads are captured and scored correctly. Ensure data cleanliness, integrity, and compliance with GDPR regulations for all demand generation activities. Performance Analysis & Optimisation: Define, track, and report on KPIs for all demand generation activities, including lead volume, MQLs, SQLs, conversion rates, cost per lead (CPL), and marketing-attributed pipeline/revenue. Conduct rigorous A/B testing and continuously optimise campaigns, landing pages, and conversion funnels to improve efficiency and ROI. Provide regular, data-driven insights and recommendations to senior leadership and the wider marketing/sales teams. Cross-functional Collaboration: Foster strong relationships with Sales, Product, Content, and Product Marketing teams to ensure a unified customer journey and consistent messaging. Contribute to the overall marketing budget planning and be accountable for managing demand generation spend efficiently. What will I need to thrive in this role? Proven EMEA Experience: 4+ years in a dedicated Demand Generation, Lead Generation, or performance-focused Digital Marketing role, with experience spanning multiple European markets and/or the Middle East, preferably in a B2B / SaaS / ecommerce environment. Technical Proficiency: Proficiency with Marketo. Familiarity with Salesforce. Experience with analytics platforms (e.g., Google Analytics, Google Tag Manager, Tableau, Looker) and hands-on experience with paid media platforms (Google Ads, LinkedIn Ads, Facebook Ads, etc.). Strategic & Analytical Thinking: Deep understanding of the buyer's journey and sales funnel. Strong analytical skills to interpret complex data, identify trends, and derive actionable insights. A data-driven mindset focused on ROI and continuous improvement. Campaign Expertise: Proven track record designing, executing, and optimising multi-channel campaigns that generate high-quality leads and drive pipeline. ABM experience is highly desirable. Communication & Collaboration: Excellent written and verbal communication, ability to present data clearly, strong interpersonal skills, and effective cross-functional collaboration. Strong project management and organizational skills. Desirable Skills & Experience: Experience in a fast-paced, high-growth startup or scale-up. Certifications in marketing automation platforms (e.g., HubSpot, Marketo). Fluent in German and/or Arabic is desirable. Why should I work at Pattern? Pattern offers big opportunities to make a difference in the ecommerce industry. We are a company full of talented people, evolving quickly, with big goals. We also offer benefits including: 28 days Holiday (increasing to 32 with each year of service) Competitive salary RSU's (Restricted Stock Units) Hybrid working Private Medical Insurance Free breakfast and snacks in the office Enhanced Pension Scheme Nursery Scheme Enhanced Maternity and Paternity leave and pay Regular company socials Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The Rodial Group was founded by London-based entrepreneur, speaker and best-selling author Maria Hatzistefanis in 1999. She has been creating bestselling skincare for over 25 years for skincare sister brands Rodial and Nip + Fab. Rodial, with its hi-tech, innovative and iconic skincare and complexion products, is loved and used by customers and high-profile names around the world, while Nip + Fab's mission is simple: to provide customers with luxury, science-based skincare formulations at high-street prices and empower them with ingredient knowledge. We are a female-led and founded independent group and live by our values. We champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Today, both Rodial and Nip + Fab products are available worldwide in 30+ countries, in both prestigious luxury department stores and multiple high-street retailers and pharmacies. The Position The Head of Ecommerce Nip+Fab is responsible for leading and planning the execution of all global stores for to meet revenue, gross and net profitability targets within budget requirements. You will be responsible for leading the strategy for digital growth in our number one channel and utilising first party data to influence brand strategy. Your ultimate goal is to define the brand's lifetime journey with a customer from their first purchase at and onwards, both within and outside of platform as part of our cyclical omnichannel approach. You will create a clear plan for short and long-term growth with a profitability focus both within your own P&L and in the wider business P&L as we review our 3 strategic pillars. You will increase traffic, revenue, conversion rate, AOV and improve overall user experience, whilst optimising customer lifetime value and minimising customer returns. Your goal is to create a home for the brand which can be monetised to enable continuous cash investment into the wider brand awareness strategy supporting all channels. As Nip+Fab capitalises on its exceptional DTC UK growth curve over the last 18 months, you will begin to implement learnings as we relaunch our US and Australia DTC strategies in line with the brand elevated repositioning achieved in the UK over the last 5 years. You will work alongside the newly appointed Head of Marketing to strategise and implement a plan written and budgeted by yourselves to bring our accessible efficacy positioning to life in markets which have not seen this from us before. A dynamic, hands on leader, you will lead the Ecommerce team, setting the strategy and executing with accuracy and passion for the brand, ensuring a consistent brand identity across all touch points. Responsible for the development of the Senior Ecommerce Manager and the Assistant Ecommerce Trading Manager, you will lead the team and business with a DTC first mindset, holding the respect and authority of the wider team through optimal data analysis, a hands on approach and continuous innovation. DTC growth is Nip+Fab's number one priority to enable a self funded and independent scaling of the business globally. You will be expected to be at the forefront of rapid change and always looking for new opportunities within our varied customer profile, building a third party data bank over the next 3 years to commercially justify the future brand investment plan to the Managing Director, creating your own opportunity for brand and personal growth. Please note this role is 4 days a week in the office in W11, and 1 day from home. Key Responsibilities Full DTC P&L management with responsibility for setting and managing budgets in Nip+Fab's key priority growth pillar. Responsible for consistent improvements in website performance to maximise its trading metrics and user experience, optimising conversion rate, continually identifying new opportunities for growth which can be leveraged and define future brand strategy in each territory. Ensure exceptional customer experience from landing on the site to delivery. Making the DTC journey the initial definition of a lifetime journey within brand. Full responsibility for setting gross/net revenue and profitability budgets to meet business P&L objectives annually, ongoing review and optimisation. Reporting on performance and commercial objectives, whilst ensuring all activities meet ROAS targets both within (fixed trading costs) and outside (digital marketing) of platform in collaboration with the Head of Marketing. Set the global trade and promotional plan with the support of the Senior Ecommerce Manager. Build credible and meaningful relationships with internal teams to be the bridge between marketing and ecommerce, ensuring full alignment to wider brand critical path managed by the Head of Marketing. Develop and manage the CRM database and segmentation strategy. Copywriting for onsite, ongoing SEO optimisation and project management. Oversee all website functionalities and integrations, working with the web development agency and the SAP specialist agency to maintain a sound integration between the website and SAP. Lead website development projects, directing technical development across site functionality, UX and aesthetics to provide a best in class ecommerce experience. Forecasting for annual budgets as well as stock allocation/production needs, including exclusive DTC product development and differentiation, in collaboration with the Head of Operations and Supply Chain and the NPD team. Manage web PCI compliance and ensure site security is kept up to date, as well as GDPR. Manage all third party relationships including warehouses, development agency, web hosting provider, SAP specialist agency, paid search agency and affiliate network. The successful candidate will have the following; Previous experience at this level, particularly in building and implementing an online strategy for acquisition and retention across multiple digital channels including paid search, paid social, affiliates, email and organic search Strong analytical skills for evaluating site analytics and customer data to report against business KPI's and provide invaluable insight to senior stakeholders to help shape ongoing marketing strategy Ability to juggle multiple projects and understand cost, resource and technological requirements needed to fulfil projects Experience in managing a team and developing their skill set Experience in managing third party agencies and warehouse relationships Excellent commercial awareness and knowledge Literacy skills; Able to demonstrate effective written communication Numerical skills; Able to make practical use of relevant data Excellent verbal and written communication skills Ability to use independent judgement Excellent attention to detailExcellent prioritisation and time management skills Self sufficient confident leader able to influence stakeholders at all levels and work effectively across all departments Charismatic relationship builder Self motivated, entrepreneurial spirit with a desire to achieve more than the status quo.
Nov 21, 2025
Full time
The Rodial Group was founded by London-based entrepreneur, speaker and best-selling author Maria Hatzistefanis in 1999. She has been creating bestselling skincare for over 25 years for skincare sister brands Rodial and Nip + Fab. Rodial, with its hi-tech, innovative and iconic skincare and complexion products, is loved and used by customers and high-profile names around the world, while Nip + Fab's mission is simple: to provide customers with luxury, science-based skincare formulations at high-street prices and empower them with ingredient knowledge. We are a female-led and founded independent group and live by our values. We champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Today, both Rodial and Nip + Fab products are available worldwide in 30+ countries, in both prestigious luxury department stores and multiple high-street retailers and pharmacies. The Position The Head of Ecommerce Nip+Fab is responsible for leading and planning the execution of all global stores for to meet revenue, gross and net profitability targets within budget requirements. You will be responsible for leading the strategy for digital growth in our number one channel and utilising first party data to influence brand strategy. Your ultimate goal is to define the brand's lifetime journey with a customer from their first purchase at and onwards, both within and outside of platform as part of our cyclical omnichannel approach. You will create a clear plan for short and long-term growth with a profitability focus both within your own P&L and in the wider business P&L as we review our 3 strategic pillars. You will increase traffic, revenue, conversion rate, AOV and improve overall user experience, whilst optimising customer lifetime value and minimising customer returns. Your goal is to create a home for the brand which can be monetised to enable continuous cash investment into the wider brand awareness strategy supporting all channels. As Nip+Fab capitalises on its exceptional DTC UK growth curve over the last 18 months, you will begin to implement learnings as we relaunch our US and Australia DTC strategies in line with the brand elevated repositioning achieved in the UK over the last 5 years. You will work alongside the newly appointed Head of Marketing to strategise and implement a plan written and budgeted by yourselves to bring our accessible efficacy positioning to life in markets which have not seen this from us before. A dynamic, hands on leader, you will lead the Ecommerce team, setting the strategy and executing with accuracy and passion for the brand, ensuring a consistent brand identity across all touch points. Responsible for the development of the Senior Ecommerce Manager and the Assistant Ecommerce Trading Manager, you will lead the team and business with a DTC first mindset, holding the respect and authority of the wider team through optimal data analysis, a hands on approach and continuous innovation. DTC growth is Nip+Fab's number one priority to enable a self funded and independent scaling of the business globally. You will be expected to be at the forefront of rapid change and always looking for new opportunities within our varied customer profile, building a third party data bank over the next 3 years to commercially justify the future brand investment plan to the Managing Director, creating your own opportunity for brand and personal growth. Please note this role is 4 days a week in the office in W11, and 1 day from home. Key Responsibilities Full DTC P&L management with responsibility for setting and managing budgets in Nip+Fab's key priority growth pillar. Responsible for consistent improvements in website performance to maximise its trading metrics and user experience, optimising conversion rate, continually identifying new opportunities for growth which can be leveraged and define future brand strategy in each territory. Ensure exceptional customer experience from landing on the site to delivery. Making the DTC journey the initial definition of a lifetime journey within brand. Full responsibility for setting gross/net revenue and profitability budgets to meet business P&L objectives annually, ongoing review and optimisation. Reporting on performance and commercial objectives, whilst ensuring all activities meet ROAS targets both within (fixed trading costs) and outside (digital marketing) of platform in collaboration with the Head of Marketing. Set the global trade and promotional plan with the support of the Senior Ecommerce Manager. Build credible and meaningful relationships with internal teams to be the bridge between marketing and ecommerce, ensuring full alignment to wider brand critical path managed by the Head of Marketing. Develop and manage the CRM database and segmentation strategy. Copywriting for onsite, ongoing SEO optimisation and project management. Oversee all website functionalities and integrations, working with the web development agency and the SAP specialist agency to maintain a sound integration between the website and SAP. Lead website development projects, directing technical development across site functionality, UX and aesthetics to provide a best in class ecommerce experience. Forecasting for annual budgets as well as stock allocation/production needs, including exclusive DTC product development and differentiation, in collaboration with the Head of Operations and Supply Chain and the NPD team. Manage web PCI compliance and ensure site security is kept up to date, as well as GDPR. Manage all third party relationships including warehouses, development agency, web hosting provider, SAP specialist agency, paid search agency and affiliate network. The successful candidate will have the following; Previous experience at this level, particularly in building and implementing an online strategy for acquisition and retention across multiple digital channels including paid search, paid social, affiliates, email and organic search Strong analytical skills for evaluating site analytics and customer data to report against business KPI's and provide invaluable insight to senior stakeholders to help shape ongoing marketing strategy Ability to juggle multiple projects and understand cost, resource and technological requirements needed to fulfil projects Experience in managing a team and developing their skill set Experience in managing third party agencies and warehouse relationships Excellent commercial awareness and knowledge Literacy skills; Able to demonstrate effective written communication Numerical skills; Able to make practical use of relevant data Excellent verbal and written communication skills Ability to use independent judgement Excellent attention to detailExcellent prioritisation and time management skills Self sufficient confident leader able to influence stakeholders at all levels and work effectively across all departments Charismatic relationship builder Self motivated, entrepreneurial spirit with a desire to achieve more than the status quo.
# Our Privacy Statement & Cookie Policy Senior Product Manager page is loaded Senior Product Managerremote type: Hybridlocations: GBR-London-5 Canada Squaretime type: Full timeposted on: Posted Todayjob requisition id: JREQ194844We are looking for a Senior Product Manager in the CoCounsel International team. This role will primarily focus on managing CoCounsel for the Europe region to drive adoption and maximize customer value.The Senior Product Manager will spend significant time both delivering the roadmap and managing relationships with both customers and internal stakeholders. About the Role As a Senior Product Manager , you will: Develop strong product intuition by interpreting and assessing customer problems, business needs, and opportunities and offering potential solutions with a moderate level of guidance and direction. Build world-class capabilities and products by creating a vision for the product maintaining the product roadmap and partnering closely with the dev team and UX to execute the roadmap and deliver efficiently. This includes serving as the customer voice for the engineering teams, prioritizing the product backlog based on customer and business value, and using metrics to monitor and measure progress. Demonstrate leadership by taking extreme ownership of a feature/product, its performance and reliability, and delighting our clients with a positive experience. You will show that you can learn from your experiences, recover from setbacks, and effectively evangelize the product vision to colleagues. About You To be sour Senior Product Manager , you are likely to be: Curious & Innovative, starting with an obsession for our customer's problems and needs and then working closely with customers, partners, and other Thomson Reuters colleagues to solve them in unique ways Agile with a strong sense of urgency and a desire to work in a fast-paced dynamic environment to deliver solutions against strict timelines, unafraid of failure An effective communicator who projects confidence and communicates concisely and clearly to management, peers, customers, and partners Foundational Skills Successful Senior Product Manager (SPM) candidates will exhibit and show the aspiration to further develop the following skills: Problem-Solving Leadership Technical Design Thinking Cross-functional collaboration Communication Effective Execution Qualifications 4+ years of experience in product management or a related field Bachelor's degree (law degree a plus) Experience working in the UK legal market a plus Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on
Nov 21, 2025
Full time
# Our Privacy Statement & Cookie Policy Senior Product Manager page is loaded Senior Product Managerremote type: Hybridlocations: GBR-London-5 Canada Squaretime type: Full timeposted on: Posted Todayjob requisition id: JREQ194844We are looking for a Senior Product Manager in the CoCounsel International team. This role will primarily focus on managing CoCounsel for the Europe region to drive adoption and maximize customer value.The Senior Product Manager will spend significant time both delivering the roadmap and managing relationships with both customers and internal stakeholders. About the Role As a Senior Product Manager , you will: Develop strong product intuition by interpreting and assessing customer problems, business needs, and opportunities and offering potential solutions with a moderate level of guidance and direction. Build world-class capabilities and products by creating a vision for the product maintaining the product roadmap and partnering closely with the dev team and UX to execute the roadmap and deliver efficiently. This includes serving as the customer voice for the engineering teams, prioritizing the product backlog based on customer and business value, and using metrics to monitor and measure progress. Demonstrate leadership by taking extreme ownership of a feature/product, its performance and reliability, and delighting our clients with a positive experience. You will show that you can learn from your experiences, recover from setbacks, and effectively evangelize the product vision to colleagues. About You To be sour Senior Product Manager , you are likely to be: Curious & Innovative, starting with an obsession for our customer's problems and needs and then working closely with customers, partners, and other Thomson Reuters colleagues to solve them in unique ways Agile with a strong sense of urgency and a desire to work in a fast-paced dynamic environment to deliver solutions against strict timelines, unafraid of failure An effective communicator who projects confidence and communicates concisely and clearly to management, peers, customers, and partners Foundational Skills Successful Senior Product Manager (SPM) candidates will exhibit and show the aspiration to further develop the following skills: Problem-Solving Leadership Technical Design Thinking Cross-functional collaboration Communication Effective Execution Qualifications 4+ years of experience in product management or a related field Bachelor's degree (law degree a plus) Experience working in the UK legal market a plus Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on
Overview HubSpot is an all-in-one marketing, sales, and service software platform that helps businesses grow and succeed. With a user-friendly interface and powerful tools, HubSpot enables businesses to attract, engage, and delight customers, ultimately driving growth and increasing revenue. From marketing automation to CRM, HubSpot offers a comprehensive solution that empowers businesses to succeed in the digital age. The Signals team is part of the AI Platform Group at HubSpot and delivers predictive data products to product teams across the company, enabling them to create easy, accurate, and consistent AI features for our millions of customers and their customers. As a Staff Machine Learning Engineer on the Signals team at HubSpot, you'll do many things - and you likely already have experience doing some of them in the past. Responsibilities Have a long track record of experience delivering high-value, high-impact, cross-team projects. Staff MLEs are one of the most senior individual contributors at HubSpot; they are leaders that continually strive to raise the bar for the engineering organization as a whole, and are expected to help drive the product vision forward via strong collaboration skills and hands-on coding. Wish to stay hands-on in all technical aspects while leading by example through collaborations with cross-functional and internal stakeholders. Have a history of developing solutions to problems that have had an outsized impact on a large organization's business goals. Provide strategic direction for major projects. Regularly mentor and teach engineers in their areas of expertise. Demonstrate pragmatic decision-making and problem-solving abilities. Expert understanding of a range of ML techniques (e.g., deep learning, optimization, regression, transformers, large language models, transfer learning etc.), areas (e.g. NLP, RL, classification, recommendations, etc.), and tools (sklearn, pytorch, tensorflow, etc.). Expert in crafting the right architecture for a variety of ML problems from business requirements often identifying where ML solution can be effective in adjacent surface areas Your analysis expands beyond offline and online metrics. They analyze privacy, bias, security and maintainability concerns of models developed by their team Exhibit an enthusiasm for building reliable, scalable systems. Can guide teams beyond the status quo; we need engineers who lead us beyond what we have, and towards what we can build, while building a shared notion of how to get there. Deep expertise in the machine learning concepts behind Predictive AI (such as recommendation algorithms/systems, binary and multiclass classification, ranking and relevancy) Embodies our engineering team values. If you are passionate about leveraging machine learning to transform the way businesses interact with their customers in a collaborative work environment, come join us in HubSpot AI Group! Accommodations and Inclusivity We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We're building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: HubSpot Careers Life at HubSpot on Instagram By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Nov 21, 2025
Full time
Overview HubSpot is an all-in-one marketing, sales, and service software platform that helps businesses grow and succeed. With a user-friendly interface and powerful tools, HubSpot enables businesses to attract, engage, and delight customers, ultimately driving growth and increasing revenue. From marketing automation to CRM, HubSpot offers a comprehensive solution that empowers businesses to succeed in the digital age. The Signals team is part of the AI Platform Group at HubSpot and delivers predictive data products to product teams across the company, enabling them to create easy, accurate, and consistent AI features for our millions of customers and their customers. As a Staff Machine Learning Engineer on the Signals team at HubSpot, you'll do many things - and you likely already have experience doing some of them in the past. Responsibilities Have a long track record of experience delivering high-value, high-impact, cross-team projects. Staff MLEs are one of the most senior individual contributors at HubSpot; they are leaders that continually strive to raise the bar for the engineering organization as a whole, and are expected to help drive the product vision forward via strong collaboration skills and hands-on coding. Wish to stay hands-on in all technical aspects while leading by example through collaborations with cross-functional and internal stakeholders. Have a history of developing solutions to problems that have had an outsized impact on a large organization's business goals. Provide strategic direction for major projects. Regularly mentor and teach engineers in their areas of expertise. Demonstrate pragmatic decision-making and problem-solving abilities. Expert understanding of a range of ML techniques (e.g., deep learning, optimization, regression, transformers, large language models, transfer learning etc.), areas (e.g. NLP, RL, classification, recommendations, etc.), and tools (sklearn, pytorch, tensorflow, etc.). Expert in crafting the right architecture for a variety of ML problems from business requirements often identifying where ML solution can be effective in adjacent surface areas Your analysis expands beyond offline and online metrics. They analyze privacy, bias, security and maintainability concerns of models developed by their team Exhibit an enthusiasm for building reliable, scalable systems. Can guide teams beyond the status quo; we need engineers who lead us beyond what we have, and towards what we can build, while building a shared notion of how to get there. Deep expertise in the machine learning concepts behind Predictive AI (such as recommendation algorithms/systems, binary and multiclass classification, ranking and relevancy) Embodies our engineering team values. If you are passionate about leveraging machine learning to transform the way businesses interact with their customers in a collaborative work environment, come join us in HubSpot AI Group! Accommodations and Inclusivity We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We're building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: HubSpot Careers Life at HubSpot on Instagram By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
As Head of Service Design, you will be responsible for developing and implementing a forward-thinking service design strategy that aligns with Barclays' Transformation agenda and our evolving Scaled Agile framework. You will drive journey innovation at scale, ensuring that the creativity, quality and consistency of the Service Design team supports the company's broader objectives, upholding customer experience standards and aspirations across all channels. To be successful as Head of Service Design, you should have: Have previous experience in leading and managing design teams. Have experience of working in Scaled Agile delivery teams to develop an operating model that balances CX (customer experience) value with technical feasibility and commercial goals. Experience in leading the development of best-in class Service Design practice, with a deep understanding of user centred design principles, a keen eye for aesthetics, and the ability to balance business goals with user needs. Experience in overseeing budgets and defining the team's learning and development strategy. Building a culture of innovation and community of practice across Service Design team. Ability to network with a wide network of senior journey, product and technology stakeholders. Have experience in managing and influencing stakeholders across a wide portfolio of work. Proficient in using Figma and Jira tools. Some other highly valued skills may include: Experience in collaborating with journey, brand and marketing teams, with a focus on how design drives value. Have previous experience in portfolio management and quarterly planning. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills. This role can be based in London (1CP), Knutsford, Manchester (4PP) or Northampton. Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in depth insights into customer's needs or pain points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Nov 21, 2025
Full time
As Head of Service Design, you will be responsible for developing and implementing a forward-thinking service design strategy that aligns with Barclays' Transformation agenda and our evolving Scaled Agile framework. You will drive journey innovation at scale, ensuring that the creativity, quality and consistency of the Service Design team supports the company's broader objectives, upholding customer experience standards and aspirations across all channels. To be successful as Head of Service Design, you should have: Have previous experience in leading and managing design teams. Have experience of working in Scaled Agile delivery teams to develop an operating model that balances CX (customer experience) value with technical feasibility and commercial goals. Experience in leading the development of best-in class Service Design practice, with a deep understanding of user centred design principles, a keen eye for aesthetics, and the ability to balance business goals with user needs. Experience in overseeing budgets and defining the team's learning and development strategy. Building a culture of innovation and community of practice across Service Design team. Ability to network with a wide network of senior journey, product and technology stakeholders. Have experience in managing and influencing stakeholders across a wide portfolio of work. Proficient in using Figma and Jira tools. Some other highly valued skills may include: Experience in collaborating with journey, brand and marketing teams, with a focus on how design drives value. Have previous experience in portfolio management and quarterly planning. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills. This role can be based in London (1CP), Knutsford, Manchester (4PP) or Northampton. Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in depth insights into customer's needs or pain points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
UKRI: CIO Group Salary: £70,752 Band: UKRI BandG Contract Type: Open ended Hours: Full-time (Flexible working patterns available) Location: Swindon - Hybrid working available Closing Date: Sunday 7th December 2025 About the role Provide leadership of the Digital Workplace function within the Cloud & Technology Platforms team, ensuring the delivery of secure, modern, and user-focused collaboration and productivity solutions throughout the business. This role is responsible for spearheading strategic change in the ways UKRI staff operate, communicate, and collaborate, guaranteeing that all initiatives are closely aligned with organisational objectives and the overarching Group CIO strategy. We are evolving the operational model within Cloud & Technology Platforms to concentrate more on activities that set the business apart, collaborating with partners where it makes sense to delegate transactional tasks. Our priority is to enhance operational efficiency and position ourselves as a centre of excellence for technology delivery. Your responsibilities Leadership & professional development of Digital Workplace function Own and deliver the Digital Workplace roadmap, aligned with UKRI's strategic objectives and CIO priorities. Champion adoption of modern workplace technologies including End User Device services, Microsoft 365, Teams and emerging collaboration platforms Represent Digital Workplace at internal and external forums Management of a team of 20 staff across multiple locations Champion the continued adoption of communities relevant to areas of responsibility Ensure alignment with the security and architecture teams with respect to implementation of security controls and architectural principles Deputise for Deputy Director Technology Services as required Proactively develop and maintain the strategic partnering model with respect Digital Workplace services Contribute to the formulation of strategic plans to ensure that the Cloud & Technology Platforms function is delivering in line with UKRI strategic objectives Stay abreast of relevant industry trends and new technologies, making a case to incorporate within the estate where appropriate Develop effective network with peer group, UKRI Group IT colleagues, DSIT and wider agency community Own Balance score card & KPI dashboard reporting for function to senior stakeholder community Determine strategic, operational and financial plans for area of responsibility Contract & supplier/partner management for all Digital Workplace product areas Management of Digital Workplace budget, identifying and delivering efficiencies through consolidation and realising economies of scale Technology & process experience and delivery Asset management experience - Software & End User devices Diverse experience in collaboration technologies & services Experience of delivering process automation through digital change initiatives Strong experience of delivering secure, cost effective, enterprise scale End User device products and services using modern device management technologies (e.g. Intune) Strong experience of Information security principles & best practice Experience of delivering improved business productivity / efficiency from the effective exploitation of collaboration services Experience of a federated IT delivery model Proactively identify technology related risks, taking appropriate action to mitigate or resolve Define, develop and iterate standard operating procedures, policy & processes that support the Digital Workplace function and wider Group IT Demonstrate a proactive commitment to continual improvement Personal Specification The below criteria will be scored during Shortlisting (S), Interview (I) or both (S&I). Essential Deep expertise in digital workplace technologies and enterprise collaboration platforms (S&I) Proven leadership in technology functions across multiple locations (S) Strong project management and business case development skills (S&I) Effective communication with senior stakeholders, translating technical concepts for non-IT audiences (S&I) Experience of budget management in excess of £3m (S) High professional credibility and ability to build strong partnerships (S&I)Working knowledge of ITIL and commercial/procurement skills (S&I) Degree qualification or equivalent experience. (S) Benefits We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package. We are committed to supporting employees' development and promote a culture of continuous learning! An outstanding defined benefit pension scheme 30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent) Employee discounts and offers on retail and leisure activities Employee assistance programme, providing confidential help and advice Flexible working options Plus many more benefits and wellbeing initiatives that enable our employees to have a great worklife balance! For further information on our benefits please see: Benefits of working at UK Research and Innovation (UKRI) Please apply online, if you experience any issue applying, please contact Please note, if you will require sponsorship to work in the UK, as part of your sponsorship application, you and any dependants travelling with you, will be required to pay costs directly to The Home Office for the application before you start your role with us. UKRI is normally able to reimburse some, or all of those fees after you have become an employee and this can be discussed with the Hiring Manager. For more information, please visit or contact .
Nov 21, 2025
Full time
UKRI: CIO Group Salary: £70,752 Band: UKRI BandG Contract Type: Open ended Hours: Full-time (Flexible working patterns available) Location: Swindon - Hybrid working available Closing Date: Sunday 7th December 2025 About the role Provide leadership of the Digital Workplace function within the Cloud & Technology Platforms team, ensuring the delivery of secure, modern, and user-focused collaboration and productivity solutions throughout the business. This role is responsible for spearheading strategic change in the ways UKRI staff operate, communicate, and collaborate, guaranteeing that all initiatives are closely aligned with organisational objectives and the overarching Group CIO strategy. We are evolving the operational model within Cloud & Technology Platforms to concentrate more on activities that set the business apart, collaborating with partners where it makes sense to delegate transactional tasks. Our priority is to enhance operational efficiency and position ourselves as a centre of excellence for technology delivery. Your responsibilities Leadership & professional development of Digital Workplace function Own and deliver the Digital Workplace roadmap, aligned with UKRI's strategic objectives and CIO priorities. Champion adoption of modern workplace technologies including End User Device services, Microsoft 365, Teams and emerging collaboration platforms Represent Digital Workplace at internal and external forums Management of a team of 20 staff across multiple locations Champion the continued adoption of communities relevant to areas of responsibility Ensure alignment with the security and architecture teams with respect to implementation of security controls and architectural principles Deputise for Deputy Director Technology Services as required Proactively develop and maintain the strategic partnering model with respect Digital Workplace services Contribute to the formulation of strategic plans to ensure that the Cloud & Technology Platforms function is delivering in line with UKRI strategic objectives Stay abreast of relevant industry trends and new technologies, making a case to incorporate within the estate where appropriate Develop effective network with peer group, UKRI Group IT colleagues, DSIT and wider agency community Own Balance score card & KPI dashboard reporting for function to senior stakeholder community Determine strategic, operational and financial plans for area of responsibility Contract & supplier/partner management for all Digital Workplace product areas Management of Digital Workplace budget, identifying and delivering efficiencies through consolidation and realising economies of scale Technology & process experience and delivery Asset management experience - Software & End User devices Diverse experience in collaboration technologies & services Experience of delivering process automation through digital change initiatives Strong experience of delivering secure, cost effective, enterprise scale End User device products and services using modern device management technologies (e.g. Intune) Strong experience of Information security principles & best practice Experience of delivering improved business productivity / efficiency from the effective exploitation of collaboration services Experience of a federated IT delivery model Proactively identify technology related risks, taking appropriate action to mitigate or resolve Define, develop and iterate standard operating procedures, policy & processes that support the Digital Workplace function and wider Group IT Demonstrate a proactive commitment to continual improvement Personal Specification The below criteria will be scored during Shortlisting (S), Interview (I) or both (S&I). Essential Deep expertise in digital workplace technologies and enterprise collaboration platforms (S&I) Proven leadership in technology functions across multiple locations (S) Strong project management and business case development skills (S&I) Effective communication with senior stakeholders, translating technical concepts for non-IT audiences (S&I) Experience of budget management in excess of £3m (S) High professional credibility and ability to build strong partnerships (S&I)Working knowledge of ITIL and commercial/procurement skills (S&I) Degree qualification or equivalent experience. (S) Benefits We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package. We are committed to supporting employees' development and promote a culture of continuous learning! An outstanding defined benefit pension scheme 30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent) Employee discounts and offers on retail and leisure activities Employee assistance programme, providing confidential help and advice Flexible working options Plus many more benefits and wellbeing initiatives that enable our employees to have a great worklife balance! For further information on our benefits please see: Benefits of working at UK Research and Innovation (UKRI) Please apply online, if you experience any issue applying, please contact Please note, if you will require sponsorship to work in the UK, as part of your sponsorship application, you and any dependants travelling with you, will be required to pay costs directly to The Home Office for the application before you start your role with us. UKRI is normally able to reimburse some, or all of those fees after you have become an employee and this can be discussed with the Hiring Manager. For more information, please visit or contact .
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Free meals on duty Local gym membership Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with T click apply for full job details
Nov 21, 2025
Full time
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Free meals on duty Local gym membership Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with T click apply for full job details
ABOUT US SINE Digital is the leading digital media and digital performance agency for the arts, entertainment, and culture sectors. With offices in London and New York, we deliver data-driven marketing, digital strategy, and technology solutions for the world's most prestigious theatres, live venues, and cultural institutions. ABOUT THE ROLE As Senior Paid Social Manager, you'll act as a senior channel lead across key client accounts - responsible for driving strategy, innovation, and performance across all major social platforms. Reporting to the Head of Media Strategy, you'll manage a small team and play a hands on role in delivering outstanding work, while shaping our approach and supporting the wider team's development. Your role is central to ensuring SINE continues to evolve its Paid Social offering, driving forward innovation, client success, and operational excellence. You'll have extensive experience leading multi platform campaigns, collaborating cross channel, and managing client relationships confidently at a senior level. This position requires a deep understanding of paid social strategy and execution across Meta, TikTok, Snapchat, Pinterest, LinkedIn, and Reddit, as well as the ability to link Paid Social activity to broader media and business objectives. RESPONSIBILITIES Campaign Management & Strategy Lead end to end campaign setup, optimisation, and reporting across key social platforms. Develop and present advanced paid social media plans aligned with client KPIs and budgets. Able to clearly articulate the rationale for proposed campaign tactics (channels, budget, audience, formats etc.) and present these back, both to internal and external stakeholders. Oversee performance reporting that delivers actionable and valuable insights to clients. Conduct detailed performance analysis, translating insights into actionable recommendations using in platform and third party tools (e.g. GA4). Oversee consistent QA processes and performance reviews to ensure campaigns adhere to best practice. Champion a test and learn culture, proactively identifying opportunities for innovation and platform advancement. Identify opportunities for testing and innovation, championing a "test and learn" approach. Stay ahead of emerging trends, formats, and platform updates to enhance performance, and lead on education of clients and internal stakeholders on the Paid Social landscape. Oversee onboarding and account setup processes, ensuring timelines, deliverables, and assets are managed effectively. Build and maintain strong relationships with platform partners to secure early access to betas and drive account innovation. Collaborate with the Search and Programmatic teams to ensure a cohesive, full funnel marketing approach. Collaborate with our Data & Insights team to ensure social strategies are informed by digital consumer trends and behaviours, and to conduct advanced data analysis. Client Relationship Management Act as a trusted senior contact for clients, owning key relationships and overseeing communication across multiple stakeholders. Present campaign performance, insights, and strategic recommendations clearly and persuasively in client meetings and QBRs. Work closely with Account and Client Directors on long term strategic planning, growth initiatives, and post campaign evaluations. Confidently handle challenging conversations, ensuring expectations are managed and outcomes are solution focused. Line Management Manage and mentor junior team members, supporting their professional development through clear goal setting, training, and feedback. Conduct regular 1:1s and performance reviews, fostering an open, collaborative environment that promotes learning and accountability. Support recruitment, onboarding, and workload planning to maintain balanced team capacity and efficiency. Lead by example in promoting SINE's culture of creativity, innovation, and inclusivity. Champion diversity and wellbeing within the team, ensuring a positive and supportive workplace for all. Operational Excellence Oversee financial management of Paid Social accounts, including budget control, pacing, and reconciliation. Lead forecasting and performance planning to ensure delivery against client and agency targets. Support new business initiatives by contributing to audits, proposals, and pitch presentations as required. Drive process improvements and knowledge sharing across departments to enhance SINE's Paid Social offering Implement and refine internal frameworks for testing, measurement, and optimisation. Collaborate with the Paid Social Director on resource planning, workflow efficiency, and departmental growth. Lead on the development and delivery of internal training and paid social collateral to elevate team wide capability. Promote and refine best practices across accounts to maintain SINE's high standards. You'll bring both strategic and operational excellence, with the confidence to lead teams, inspire clients, and deliver results in a fast paced environment. As part of our dynamic team, you'll need to demonstrate the following: 4+ years of experience in Paid Social, ideally within an agency setting. Proven track record leading full funnel Paid Social campaigns across multiple social platforms including Meta, TikTok, Pinterest, Snapchat, LinkedIn, Reddit, and X. Strong analytical and reporting skills, with experience using GA4 or similar measurement platforms. Experience managing and developing junior team members. Confident communicator with excellent presentation and client management skills. Highly organised, detail oriented, and able to manage multiple projects under pressure. Skilled in cross channel strategy and understanding how Paid Social connects to the wider digital mix. Proficient in Google Workspace and/or Microsoft Office, particularly Sheets/Excel and Slides/PowerPoint. A proactive leader with curiosity, ambition, and a genuine passion for digital innovation. 25 days' holiday (plus public holidays and Christmas closure) and additional annual leave accrual for the first three years. Competitive salary, benchmarked annually. Early Friday finish at 3pm (subject to business needs). Enhanced family and personal leave policies. Health cash plan (after 3 months) and employee assistance programme. Hybrid working with home equipment allowance. Regular social events and free tickets to live events. Modern Fitzrovia office with local discounts and wellbeing perks. Structured personal development programme and access to industry conferences. An active social events calendar and opportunity to input into the social calendar Opportunities to help further shape the business culture and agency benefits. LOCATION Our stunning offices are based in the heart of Fitzrovia, minutes walk from Goodge Street, Tottenham Court Road and Warren Street stations. At SINE Digital, we're committed to creating a workplace where people feel respected, valued, and empowered to thrive - just as they are. We believe that diverse perspectives and lived experiences are key to driving innovation, and we're proud to be an equal opportunity employer. Inclusion is more than a policy, it's part of our culture. We welcome talent from all backgrounds, regardless of race, colour, religion, gender identity, sexual orientation, age, nationality, disability, marital status, or any other aspect of identity. If you require any adjustments or support during the recruitment process, let us know at - we're here to ensure you have what you need to show up as your best self.
Nov 21, 2025
Full time
ABOUT US SINE Digital is the leading digital media and digital performance agency for the arts, entertainment, and culture sectors. With offices in London and New York, we deliver data-driven marketing, digital strategy, and technology solutions for the world's most prestigious theatres, live venues, and cultural institutions. ABOUT THE ROLE As Senior Paid Social Manager, you'll act as a senior channel lead across key client accounts - responsible for driving strategy, innovation, and performance across all major social platforms. Reporting to the Head of Media Strategy, you'll manage a small team and play a hands on role in delivering outstanding work, while shaping our approach and supporting the wider team's development. Your role is central to ensuring SINE continues to evolve its Paid Social offering, driving forward innovation, client success, and operational excellence. You'll have extensive experience leading multi platform campaigns, collaborating cross channel, and managing client relationships confidently at a senior level. This position requires a deep understanding of paid social strategy and execution across Meta, TikTok, Snapchat, Pinterest, LinkedIn, and Reddit, as well as the ability to link Paid Social activity to broader media and business objectives. RESPONSIBILITIES Campaign Management & Strategy Lead end to end campaign setup, optimisation, and reporting across key social platforms. Develop and present advanced paid social media plans aligned with client KPIs and budgets. Able to clearly articulate the rationale for proposed campaign tactics (channels, budget, audience, formats etc.) and present these back, both to internal and external stakeholders. Oversee performance reporting that delivers actionable and valuable insights to clients. Conduct detailed performance analysis, translating insights into actionable recommendations using in platform and third party tools (e.g. GA4). Oversee consistent QA processes and performance reviews to ensure campaigns adhere to best practice. Champion a test and learn culture, proactively identifying opportunities for innovation and platform advancement. Identify opportunities for testing and innovation, championing a "test and learn" approach. Stay ahead of emerging trends, formats, and platform updates to enhance performance, and lead on education of clients and internal stakeholders on the Paid Social landscape. Oversee onboarding and account setup processes, ensuring timelines, deliverables, and assets are managed effectively. Build and maintain strong relationships with platform partners to secure early access to betas and drive account innovation. Collaborate with the Search and Programmatic teams to ensure a cohesive, full funnel marketing approach. Collaborate with our Data & Insights team to ensure social strategies are informed by digital consumer trends and behaviours, and to conduct advanced data analysis. Client Relationship Management Act as a trusted senior contact for clients, owning key relationships and overseeing communication across multiple stakeholders. Present campaign performance, insights, and strategic recommendations clearly and persuasively in client meetings and QBRs. Work closely with Account and Client Directors on long term strategic planning, growth initiatives, and post campaign evaluations. Confidently handle challenging conversations, ensuring expectations are managed and outcomes are solution focused. Line Management Manage and mentor junior team members, supporting their professional development through clear goal setting, training, and feedback. Conduct regular 1:1s and performance reviews, fostering an open, collaborative environment that promotes learning and accountability. Support recruitment, onboarding, and workload planning to maintain balanced team capacity and efficiency. Lead by example in promoting SINE's culture of creativity, innovation, and inclusivity. Champion diversity and wellbeing within the team, ensuring a positive and supportive workplace for all. Operational Excellence Oversee financial management of Paid Social accounts, including budget control, pacing, and reconciliation. Lead forecasting and performance planning to ensure delivery against client and agency targets. Support new business initiatives by contributing to audits, proposals, and pitch presentations as required. Drive process improvements and knowledge sharing across departments to enhance SINE's Paid Social offering Implement and refine internal frameworks for testing, measurement, and optimisation. Collaborate with the Paid Social Director on resource planning, workflow efficiency, and departmental growth. Lead on the development and delivery of internal training and paid social collateral to elevate team wide capability. Promote and refine best practices across accounts to maintain SINE's high standards. You'll bring both strategic and operational excellence, with the confidence to lead teams, inspire clients, and deliver results in a fast paced environment. As part of our dynamic team, you'll need to demonstrate the following: 4+ years of experience in Paid Social, ideally within an agency setting. Proven track record leading full funnel Paid Social campaigns across multiple social platforms including Meta, TikTok, Pinterest, Snapchat, LinkedIn, Reddit, and X. Strong analytical and reporting skills, with experience using GA4 or similar measurement platforms. Experience managing and developing junior team members. Confident communicator with excellent presentation and client management skills. Highly organised, detail oriented, and able to manage multiple projects under pressure. Skilled in cross channel strategy and understanding how Paid Social connects to the wider digital mix. Proficient in Google Workspace and/or Microsoft Office, particularly Sheets/Excel and Slides/PowerPoint. A proactive leader with curiosity, ambition, and a genuine passion for digital innovation. 25 days' holiday (plus public holidays and Christmas closure) and additional annual leave accrual for the first three years. Competitive salary, benchmarked annually. Early Friday finish at 3pm (subject to business needs). Enhanced family and personal leave policies. Health cash plan (after 3 months) and employee assistance programme. Hybrid working with home equipment allowance. Regular social events and free tickets to live events. Modern Fitzrovia office with local discounts and wellbeing perks. Structured personal development programme and access to industry conferences. An active social events calendar and opportunity to input into the social calendar Opportunities to help further shape the business culture and agency benefits. LOCATION Our stunning offices are based in the heart of Fitzrovia, minutes walk from Goodge Street, Tottenham Court Road and Warren Street stations. At SINE Digital, we're committed to creating a workplace where people feel respected, valued, and empowered to thrive - just as they are. We believe that diverse perspectives and lived experiences are key to driving innovation, and we're proud to be an equal opportunity employer. Inclusion is more than a policy, it's part of our culture. We welcome talent from all backgrounds, regardless of race, colour, religion, gender identity, sexual orientation, age, nationality, disability, marital status, or any other aspect of identity. If you require any adjustments or support during the recruitment process, let us know at - we're here to ensure you have what you need to show up as your best self.
Global Retail Training Design Manager Develop innovative digital retail training programs aligned with brand values Location: London Job Tags: Operations About The Role Global Retail Training Design Manager London 12 Month Fixed Term Contract For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society. Since 2023, Aesop has been part of the L'Oréal Groupe, the world's beauty company. Founded in 1909 by Eugene Schueller, it is home to 37 global brands including Kiehl's, Lancôme, SkinCeuticals, Nyx, YSL and L'Oréal Paris; and presents wide-ranging opportunities for long-term career growth. 'A business doesn't consist of walls or machines, but people, people, people.' - Eugene Schueller Role Purpose The Global Retail Training Design Manager has the primary responsibility of managing the design and delivery of learning solutions and initiatives that build retail capability, inclusive of all aspects of brand, business, customer and performance. They use their strong knowledge of adult learning principles, project and team management, to drive innovation and creativity, through a high performing and highly engaged team. The Global Retail Training Design Manager is acutely aware of the impact they have in driving performance through learning and continuously seeks to ensure Aesop Training is best in class. Role responsibilities include, but not limited to - Develops and delivers high-quality, innovative, end-to-end blended learning solutions with a specific focus on digital initiatives, that enable new and existing teams to develop professional skills, behavioural skills, systems application for continuous performance improvement, service quality and consistency. Chooses to elevate learning experience design with emerging learning trends provided aligned with Aesop values and brand DNA. Collaborates with key stakeholders within Global teams and Markets before, during, and after projects to ensure close alignment to objectives. Apply tested instructional design theories, practice and methods to achieve optimal learning outcomes. Research to identify pain points, shape concepts, and test solutions with our global audience. Has a strong understanding of the zones, the retail landscape and cultural nuances and builds training frameworks that meet the needs of the business. Review existing learning solutions and materials, aligning and removing duplication to ensure consistent approach and best practice; Develop assessment instruments to measure performance; Interpret data and insights to seek out and identify opportunities for improvement; Utilise agile ways of working to ensure solutions are taken to market quickly and efficiently; Work collaboratively with stakeholders to embed understanding of Retail Learning & Development approach and facilitate discussions to achieve successful Regional execution of Global initiatives. Manage the Global Retail Training Design Team to ensure best in class training programmes are delivered within timelines. Ongoing maintenance of existing Retail Training solutions, programs, tools, and frameworks. Running the Design Guild and community of practice. This is a full time 12 month fixed term contract position operating with a hybrid working pattern. What We Are Looking For Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives Commitment to fostering an inclusive and psychologically safe work environment Track record of operating effectively and delivering consistent results in a large complex business Advanced understanding of adult learning principles and human-centred design Exceptional writing and communication skills Proven experience in design and development of end-to-end competency-based, learner-led training programmes Advanced skills in Articulate 360, SCORM and LMS functionality (Workday) Proven working experience in writing content for digital and classroom purposes, including activities, assessment and facilitator guides. Strong consulting skills - the ability to understand and challenge stakeholder requirements, and to determine the most appropriate solutions Strong project management skills - the ability to work collaboratively with other Functions/Departments and Regional teams to deliver quality and timely global solutions Strong organisational skills - the ability to set priorities and work within effective timeframes Retail industry experience preferred Skills & Competencies Required: Instructional design Consulting skills Change management Facilitation to a wide audience inclusive of multiple stakeholders Coaching eLearning authoring tools including microlearning What's On Offer We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include - Flexible, hybrid working pattern Generous product discount allowance and bi-annual complimentary product allocation Paid volunteering allowance for all employees Bonus opportunity based on personal, and business, performance Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options. Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Nov 21, 2025
Full time
Global Retail Training Design Manager Develop innovative digital retail training programs aligned with brand values Location: London Job Tags: Operations About The Role Global Retail Training Design Manager London 12 Month Fixed Term Contract For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society. Since 2023, Aesop has been part of the L'Oréal Groupe, the world's beauty company. Founded in 1909 by Eugene Schueller, it is home to 37 global brands including Kiehl's, Lancôme, SkinCeuticals, Nyx, YSL and L'Oréal Paris; and presents wide-ranging opportunities for long-term career growth. 'A business doesn't consist of walls or machines, but people, people, people.' - Eugene Schueller Role Purpose The Global Retail Training Design Manager has the primary responsibility of managing the design and delivery of learning solutions and initiatives that build retail capability, inclusive of all aspects of brand, business, customer and performance. They use their strong knowledge of adult learning principles, project and team management, to drive innovation and creativity, through a high performing and highly engaged team. The Global Retail Training Design Manager is acutely aware of the impact they have in driving performance through learning and continuously seeks to ensure Aesop Training is best in class. Role responsibilities include, but not limited to - Develops and delivers high-quality, innovative, end-to-end blended learning solutions with a specific focus on digital initiatives, that enable new and existing teams to develop professional skills, behavioural skills, systems application for continuous performance improvement, service quality and consistency. Chooses to elevate learning experience design with emerging learning trends provided aligned with Aesop values and brand DNA. Collaborates with key stakeholders within Global teams and Markets before, during, and after projects to ensure close alignment to objectives. Apply tested instructional design theories, practice and methods to achieve optimal learning outcomes. Research to identify pain points, shape concepts, and test solutions with our global audience. Has a strong understanding of the zones, the retail landscape and cultural nuances and builds training frameworks that meet the needs of the business. Review existing learning solutions and materials, aligning and removing duplication to ensure consistent approach and best practice; Develop assessment instruments to measure performance; Interpret data and insights to seek out and identify opportunities for improvement; Utilise agile ways of working to ensure solutions are taken to market quickly and efficiently; Work collaboratively with stakeholders to embed understanding of Retail Learning & Development approach and facilitate discussions to achieve successful Regional execution of Global initiatives. Manage the Global Retail Training Design Team to ensure best in class training programmes are delivered within timelines. Ongoing maintenance of existing Retail Training solutions, programs, tools, and frameworks. Running the Design Guild and community of practice. This is a full time 12 month fixed term contract position operating with a hybrid working pattern. What We Are Looking For Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives Commitment to fostering an inclusive and psychologically safe work environment Track record of operating effectively and delivering consistent results in a large complex business Advanced understanding of adult learning principles and human-centred design Exceptional writing and communication skills Proven experience in design and development of end-to-end competency-based, learner-led training programmes Advanced skills in Articulate 360, SCORM and LMS functionality (Workday) Proven working experience in writing content for digital and classroom purposes, including activities, assessment and facilitator guides. Strong consulting skills - the ability to understand and challenge stakeholder requirements, and to determine the most appropriate solutions Strong project management skills - the ability to work collaboratively with other Functions/Departments and Regional teams to deliver quality and timely global solutions Strong organisational skills - the ability to set priorities and work within effective timeframes Retail industry experience preferred Skills & Competencies Required: Instructional design Consulting skills Change management Facilitation to a wide audience inclusive of multiple stakeholders Coaching eLearning authoring tools including microlearning What's On Offer We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include - Flexible, hybrid working pattern Generous product discount allowance and bi-annual complimentary product allocation Paid volunteering allowance for all employees Bonus opportunity based on personal, and business, performance Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options. Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Commercial Analytics Manager (Marketing and Market Access) page is loaded Commercial Analytics Manager (Marketing and Market Access) Apply locations GB - United Kingdom (London - Office) time type Full time posted on Posted Yesterday job requisition id REQ-2025-576 Position Overview As the Marketing / Market Access Analytics Staff Manager, you will play a pivotal role in transforming marketing data into strategic insights that drive performance across campaigns, channels, and markets. You'll partner closely with regional and country-based marketing teams to evaluate campaign effectiveness, connect marketing impact to sales outcomes, and optimize tools for performance tracking and ROI. With strong technical skills and commercial acumen, you'll shape data-driven strategies to fuel marketing insights that will elevate marketing execution and align it with business goals. We're looking for: A data-driven strategist who brings advanced analytics capabilities to assess marketing effectiveness and inform smarter decisions A business-oriented advisor who collaborates with marketing and commercial teams to challenge assumptions and optimize impact A technical expert in marketing analytics tools who is proficient in building dashboards, automating reporting, and optimizing insights An excellent communicator and self-starter who simplifies complex insights into compelling narratives for marketing and executive stakeholders Responsibilities Provide Insights to Shape Marketing Strategy Partner with marketing and commercial leaders to deliver actionable analysis and insights that drive market-leading strategies Translate analytical findings into business cases and action plans aligned with growth goals Challenge assumptions with evidence-based insights that influence strategic priorities Deliver Data-Driven Marketing Insights Analyze and interpret performance across healthcare provider (HCP)-focused marketing channels (e.g., digital engagement with HCP, peer-to-peer events, medical campaigns) to identify trends, ROI drivers, and engagement patterns Conduct marketing mix modeling and campaign attribution analysis to connect HCP-targeted marketing activities with field force impact Provide timely insights and recommendations that optimize spend, messaging, and channel strategy Deliver Market Access Data-Driven Insights Analyze payer data, reimbursement trends, and healthcare economic information to guide market access strategies Analyze payer coverage policies and develop strategic recommendations to improve market access Develop dashboards that are visually compelling for leadership to track market access performance metrics Conduct competitive marketing analysis and monitor competitors' market access strategies to assess their impact on Insulet's positioning and identify opportunities for differentiation Optimize Tools & Technologies Build and maintain dashboards and reporting tools to track performance across marketing activities Leverage analytics platforms (e.g., Tableau, Power BI, SQL, Python) to automate data pipelines and deliver scalable insights Identify and implement improvements to marketing data infrastructure, tools, and reporting workflows Education and Experience Bachelor's degree in business, marketing, analytics, engineering, or a related field required Relevant experience in a marketing analytics, commercial operations, or strategy role Proven experience in med tech, pharma, or other regulated industries preferred Demonstrated success in leading analytics initiatives and influencing strategic marketing decision Skills and Competencies Expertise in marketing analytics, including campaign measurement, attribution modeling, and ROI analysis Advanced proficiency with data tools such as SQL, Python, Tableau, Power BI, and marketing analytics platforms Strong business acumen and problem-solving skills within commercial and med tech environments Ability to synthesize complex data into clear, actionable insights and strategic recommendations Proven experience in building dashboards and automated reports with high attention to detail Data-driven communication and influencing skills to energize a commercial team with robust data and insight delivery and influence stakeholders at all levels Collaborative mindset with a track record of successful cross-functional partnerships Ability to navigate ambiguity, adapt quickly, and proactively address evolving business needs Strong understanding of marketing operations, tools (CRM, MAPs), and performance frameworks Comfortable working in a fast-paced, insights-driven environment with evolving priorities Location: International - London Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit and We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! Please read our Privacy Notice to learn how Insulet handles your personal information when you apply for a vacancy with us here . Similar Jobs (2) Commercial Analytics Manager locations GB - United Kingdom (London - Office) time type Full time posted on Posted Yesterday Commercial Analytics Manager locations GB - United Kingdom (London - Office) time type Full time posted on Posted Yesterday Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Insulet employees are all focused on the same goal - to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers. Our innovation spirit and customer-centric focus position us as global pioneers - leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access.
Nov 21, 2025
Full time
Commercial Analytics Manager (Marketing and Market Access) page is loaded Commercial Analytics Manager (Marketing and Market Access) Apply locations GB - United Kingdom (London - Office) time type Full time posted on Posted Yesterday job requisition id REQ-2025-576 Position Overview As the Marketing / Market Access Analytics Staff Manager, you will play a pivotal role in transforming marketing data into strategic insights that drive performance across campaigns, channels, and markets. You'll partner closely with regional and country-based marketing teams to evaluate campaign effectiveness, connect marketing impact to sales outcomes, and optimize tools for performance tracking and ROI. With strong technical skills and commercial acumen, you'll shape data-driven strategies to fuel marketing insights that will elevate marketing execution and align it with business goals. We're looking for: A data-driven strategist who brings advanced analytics capabilities to assess marketing effectiveness and inform smarter decisions A business-oriented advisor who collaborates with marketing and commercial teams to challenge assumptions and optimize impact A technical expert in marketing analytics tools who is proficient in building dashboards, automating reporting, and optimizing insights An excellent communicator and self-starter who simplifies complex insights into compelling narratives for marketing and executive stakeholders Responsibilities Provide Insights to Shape Marketing Strategy Partner with marketing and commercial leaders to deliver actionable analysis and insights that drive market-leading strategies Translate analytical findings into business cases and action plans aligned with growth goals Challenge assumptions with evidence-based insights that influence strategic priorities Deliver Data-Driven Marketing Insights Analyze and interpret performance across healthcare provider (HCP)-focused marketing channels (e.g., digital engagement with HCP, peer-to-peer events, medical campaigns) to identify trends, ROI drivers, and engagement patterns Conduct marketing mix modeling and campaign attribution analysis to connect HCP-targeted marketing activities with field force impact Provide timely insights and recommendations that optimize spend, messaging, and channel strategy Deliver Market Access Data-Driven Insights Analyze payer data, reimbursement trends, and healthcare economic information to guide market access strategies Analyze payer coverage policies and develop strategic recommendations to improve market access Develop dashboards that are visually compelling for leadership to track market access performance metrics Conduct competitive marketing analysis and monitor competitors' market access strategies to assess their impact on Insulet's positioning and identify opportunities for differentiation Optimize Tools & Technologies Build and maintain dashboards and reporting tools to track performance across marketing activities Leverage analytics platforms (e.g., Tableau, Power BI, SQL, Python) to automate data pipelines and deliver scalable insights Identify and implement improvements to marketing data infrastructure, tools, and reporting workflows Education and Experience Bachelor's degree in business, marketing, analytics, engineering, or a related field required Relevant experience in a marketing analytics, commercial operations, or strategy role Proven experience in med tech, pharma, or other regulated industries preferred Demonstrated success in leading analytics initiatives and influencing strategic marketing decision Skills and Competencies Expertise in marketing analytics, including campaign measurement, attribution modeling, and ROI analysis Advanced proficiency with data tools such as SQL, Python, Tableau, Power BI, and marketing analytics platforms Strong business acumen and problem-solving skills within commercial and med tech environments Ability to synthesize complex data into clear, actionable insights and strategic recommendations Proven experience in building dashboards and automated reports with high attention to detail Data-driven communication and influencing skills to energize a commercial team with robust data and insight delivery and influence stakeholders at all levels Collaborative mindset with a track record of successful cross-functional partnerships Ability to navigate ambiguity, adapt quickly, and proactively address evolving business needs Strong understanding of marketing operations, tools (CRM, MAPs), and performance frameworks Comfortable working in a fast-paced, insights-driven environment with evolving priorities Location: International - London Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit and We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! Please read our Privacy Notice to learn how Insulet handles your personal information when you apply for a vacancy with us here . Similar Jobs (2) Commercial Analytics Manager locations GB - United Kingdom (London - Office) time type Full time posted on Posted Yesterday Commercial Analytics Manager locations GB - United Kingdom (London - Office) time type Full time posted on Posted Yesterday Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Insulet employees are all focused on the same goal - to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers. Our innovation spirit and customer-centric focus position us as global pioneers - leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access.
Company Description OVERVIEW Publicis Groupe is one of the world's largest communications holding companies, present in over 110 countries and employing about 100,000 professionals The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. HELPING OUR CLIENTS UNLOCK GROWTH IN THE PLATFORM WORLD Our clients compete in the platform world, a horizontal marketplace between creators and consumers, between speakers and listeners, between buyers and sellers. To thrive in the platform world, companies must continue to innovate their products and business models. Four imperatives (1. Real Identity, 2. Dynamic, Diverse and Disruptive Creativity 3., Smart Media and 4. Direct Relationships) via our suite of world-class agencies, are necessary for modern brands to win in the platform world. At Publicis Groupe, we've invested in capabilities across these four imperatives our clients need to unlock growth. As the only one who can architect, build and orchestrate end to end solutions, not only do we have a proven record of building bespoke models for clients and leading expertise across all major industry categories, we are able to offer our talents more opportunities to grow and benefit from a richer learning experience. We call this Power of One. Powered by a 100,000-strong network via Marcel, our AI-based platform, we are also able to provide our clients and talents instant access to resource, knowledge for any need, any time, in any market. THE SPIRIT OF VIVA LA DIFFERENCE Viva La Difference is deeply rooted in everything we do. It has always been in our DNA. From the birth of Publicis, 94 years ago, when Marcel Bleustein-Blanchet, our founder, invented French advertising. Viva La Difference expresses how we value and respect each individual and recognize what makes us distinctive. This is the charge that inspires our teams to celebrate the differences in identity, background, culture, and experience of all of us. It is how we behave with each other and our clients, and it is deeply rooted throughout our work, to elevate and bring to life our differences throughout the platform world. Overview Strategic Partnership: Cultivate strong relationships with client groups and internal stakeholders particularly senior leadership. Become embedded in the business, understanding their unique challenges and opportunities. Data-Driven: Oversee the accurate collection and analysis of key people metrics. Go beyond simply reporting data; extract actionable insights and translate them into compelling narratives and recommendations that inform strategic talent decisions. Develop and maintain dashboards to track talent trends and measure the effectiveness of talent initiatives. Learning & Development: Collaborate with the Groupe L&D team to design and implement comprehensive learning and development strategies tailored to the specific needs of the business. Champion initiatives that foster a culture of continuous development, training, and career development pathways. Employee Relations: Provide expert guidance and support on a wide range of employee relations, including cases, restructures, redundancies, TUPE processes, etc. Ensure compliance with all relevant employment legislation and company policies. Leverage support from Talent Advisors or more senior teams as needed. Proactively identify and mitigate potential ER risks. Talent Projects: Spearhead talent initiatives such as Early Careers, DE&I, Talent Mapping. Develop strategies to nurture top talent and manage underperformance quickly and effectively. Leaning in to support on Groupe activity and partnering within the wider talent team Future Focus - keeping abreast of innovations and trends in the industry and within the HR space and contributing to our continuing evolution e.g. use of AI Diversity, Equity, & Inclusion Champion: Drive initiatives that promote diversity in hiring, development, and promotion. Measure and track DE&I metrics and report on progress. Talent Acquisition: While not directly responsible for recruitment, this role will help with talent forecasting, and provide and support the talent acquisition team, encouraging partnership with our internal TA team vs agencies. Operations: Support recruitment approvals, promotions, Groupe submissions, and manage day-to-day activities within the team to enhance team productivity and output. Qualifications 2 to 3 years' experience in a business partner position with experience partnering with senior leadership preferably within a fast-paced, matrixed organization Experience with line management. Blend of HR best practice knowledge with innovative thinking, able to flexibly adapt to changing priorities. Strong relationship-building skills across all levels. Bring a deep-rooted sense of fun and passion for fostering an engaging, empowering, and meaningful work environment for yourself and the client groups that you support. Proficiency in handling data, interpreting insights, and translating them into actionable strategies. Previous experience in similar industry preferred (Media, Production, Digital, Advertising, Tech) but not essential Additional Information Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Nov 21, 2025
Full time
Company Description OVERVIEW Publicis Groupe is one of the world's largest communications holding companies, present in over 110 countries and employing about 100,000 professionals The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. HELPING OUR CLIENTS UNLOCK GROWTH IN THE PLATFORM WORLD Our clients compete in the platform world, a horizontal marketplace between creators and consumers, between speakers and listeners, between buyers and sellers. To thrive in the platform world, companies must continue to innovate their products and business models. Four imperatives (1. Real Identity, 2. Dynamic, Diverse and Disruptive Creativity 3., Smart Media and 4. Direct Relationships) via our suite of world-class agencies, are necessary for modern brands to win in the platform world. At Publicis Groupe, we've invested in capabilities across these four imperatives our clients need to unlock growth. As the only one who can architect, build and orchestrate end to end solutions, not only do we have a proven record of building bespoke models for clients and leading expertise across all major industry categories, we are able to offer our talents more opportunities to grow and benefit from a richer learning experience. We call this Power of One. Powered by a 100,000-strong network via Marcel, our AI-based platform, we are also able to provide our clients and talents instant access to resource, knowledge for any need, any time, in any market. THE SPIRIT OF VIVA LA DIFFERENCE Viva La Difference is deeply rooted in everything we do. It has always been in our DNA. From the birth of Publicis, 94 years ago, when Marcel Bleustein-Blanchet, our founder, invented French advertising. Viva La Difference expresses how we value and respect each individual and recognize what makes us distinctive. This is the charge that inspires our teams to celebrate the differences in identity, background, culture, and experience of all of us. It is how we behave with each other and our clients, and it is deeply rooted throughout our work, to elevate and bring to life our differences throughout the platform world. Overview Strategic Partnership: Cultivate strong relationships with client groups and internal stakeholders particularly senior leadership. Become embedded in the business, understanding their unique challenges and opportunities. Data-Driven: Oversee the accurate collection and analysis of key people metrics. Go beyond simply reporting data; extract actionable insights and translate them into compelling narratives and recommendations that inform strategic talent decisions. Develop and maintain dashboards to track talent trends and measure the effectiveness of talent initiatives. Learning & Development: Collaborate with the Groupe L&D team to design and implement comprehensive learning and development strategies tailored to the specific needs of the business. Champion initiatives that foster a culture of continuous development, training, and career development pathways. Employee Relations: Provide expert guidance and support on a wide range of employee relations, including cases, restructures, redundancies, TUPE processes, etc. Ensure compliance with all relevant employment legislation and company policies. Leverage support from Talent Advisors or more senior teams as needed. Proactively identify and mitigate potential ER risks. Talent Projects: Spearhead talent initiatives such as Early Careers, DE&I, Talent Mapping. Develop strategies to nurture top talent and manage underperformance quickly and effectively. Leaning in to support on Groupe activity and partnering within the wider talent team Future Focus - keeping abreast of innovations and trends in the industry and within the HR space and contributing to our continuing evolution e.g. use of AI Diversity, Equity, & Inclusion Champion: Drive initiatives that promote diversity in hiring, development, and promotion. Measure and track DE&I metrics and report on progress. Talent Acquisition: While not directly responsible for recruitment, this role will help with talent forecasting, and provide and support the talent acquisition team, encouraging partnership with our internal TA team vs agencies. Operations: Support recruitment approvals, promotions, Groupe submissions, and manage day-to-day activities within the team to enhance team productivity and output. Qualifications 2 to 3 years' experience in a business partner position with experience partnering with senior leadership preferably within a fast-paced, matrixed organization Experience with line management. Blend of HR best practice knowledge with innovative thinking, able to flexibly adapt to changing priorities. Strong relationship-building skills across all levels. Bring a deep-rooted sense of fun and passion for fostering an engaging, empowering, and meaningful work environment for yourself and the client groups that you support. Proficiency in handling data, interpreting insights, and translating them into actionable strategies. Previous experience in similar industry preferred (Media, Production, Digital, Advertising, Tech) but not essential Additional Information Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
As Partner Manager UK/I in our Partnerships Team, you drive a key part of Talon.One's growth strategy and are responsible for developing and managing a portfolio of solutions partners in the UK/I region. Talon.One works with global system integrators and regional digital agencies. Reporting to the Head of Solution Partnerships, you will be responsible for developing and managing a portfolio of partners, and guiding them in building and executing joint GTM plans. As such you'll recruit, train and engage partners to recommend Talon.One to their clients as well as successfully implement Talon.One. To engage partners you'll leverage your skills to craft joint demand generation strategies and drive ROI with our partner marketing team. This position combines business acumen, critical thinking and partner management skills. Success in this role requires close collaboration with Customer Success, Sales, Marketing, and other internal stakeholders. This is a full-time role based in London, UK. ABOUT THE TEAM: The Talon.One Partnerships team works to build and manage strategic relationships with global systems integrations, digital agencies and other SaaS vendors to achieve mutual goals, such as expanding market reach, increasing sales, and enhancing product offerings. Partner managers identify potential partners, negotiate agreements, and develop joint GTM plans, which include marketing, sales, enablement and technical integration efforts. ONCE YOU ARE HERE YOU WILL: Create, refine and execute the regional partner strategy to support the GTM organisation across the partner ecosystem Develop and manage successful and profitable relationships with a portfolio of partners in your territory including systems integrators, agencies and consultancies. Conduct territory planning with partners and Talon.One sales team to identify opportunities Develop and execute a comprehensive business plans and go-to-market strategies that drive sourced and influenced revenue for both Talon.One and key partners Cultivate internal relationships across functional areas including sales, customer success, product, marketing and business development. Help build and execute broad and deep enablement plans and strategies driving adoption of Talon.One Lead and facilitate QBRs, joint executive alignment, and overall engagement Communicate and evangelise the successes of strategic partnerships to internal stakeholders across various organisations within Talon.One WHAT WE NEED YOU TO BRING TO THE TABLE: 3-5 years of experience in partnerships or working with agencies and GSI Proven experience with enterprise sales cycles and be adept at developing relationships at multiple levels Preferably, familiarity with Martech or ecommerce landscape Strong commercial acumen and interest, ideally you have worked towards commercial goals before Familiarity with AI tools and leveraging them responsibly Strong verbal and written communication skills, and an experienced presenter Ability to work and deliver strong results in a fast-paced, dynamic team environment. Adept at managing a team and fostering a collaborative environment WHAT'S IN IT FOR YOU: £850 annual learning budget and full LinkedIn Learning access 30 days of annual leave, plus extra paid days for your birthday and moving day £250 home office setup budget, a £40 monthly home office allowance Freedom to work from abroad for up to 90 days worldwide! WeWork On-Demand access for flexible workspace solutions Group Medical Insurance with BUPA for you and your dependents Access to additional health, wellness, and wellbeing platforms through Unum's Lifeworks and nilo.health We contribute to your Workplace Pension Scheme with NEST (contributions are 4% employer and 4% employee) WHY YOU SHOULD WORK FOR US: The right attitude: modern methods and a diverse, creative workspace with an open and international culture Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees Do you want this job? We'd love to hear from you! Apply directly via the form below. Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind. Interested in building your career at Talon.One? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn profile: Add a link to your LinkedIn profile. Location: The city and country where you are currently located. Do you require visa support to work in the UK? Select What are your salary expectations? Select Your gross annual total compensation expectations.
Nov 21, 2025
Full time
As Partner Manager UK/I in our Partnerships Team, you drive a key part of Talon.One's growth strategy and are responsible for developing and managing a portfolio of solutions partners in the UK/I region. Talon.One works with global system integrators and regional digital agencies. Reporting to the Head of Solution Partnerships, you will be responsible for developing and managing a portfolio of partners, and guiding them in building and executing joint GTM plans. As such you'll recruit, train and engage partners to recommend Talon.One to their clients as well as successfully implement Talon.One. To engage partners you'll leverage your skills to craft joint demand generation strategies and drive ROI with our partner marketing team. This position combines business acumen, critical thinking and partner management skills. Success in this role requires close collaboration with Customer Success, Sales, Marketing, and other internal stakeholders. This is a full-time role based in London, UK. ABOUT THE TEAM: The Talon.One Partnerships team works to build and manage strategic relationships with global systems integrations, digital agencies and other SaaS vendors to achieve mutual goals, such as expanding market reach, increasing sales, and enhancing product offerings. Partner managers identify potential partners, negotiate agreements, and develop joint GTM plans, which include marketing, sales, enablement and technical integration efforts. ONCE YOU ARE HERE YOU WILL: Create, refine and execute the regional partner strategy to support the GTM organisation across the partner ecosystem Develop and manage successful and profitable relationships with a portfolio of partners in your territory including systems integrators, agencies and consultancies. Conduct territory planning with partners and Talon.One sales team to identify opportunities Develop and execute a comprehensive business plans and go-to-market strategies that drive sourced and influenced revenue for both Talon.One and key partners Cultivate internal relationships across functional areas including sales, customer success, product, marketing and business development. Help build and execute broad and deep enablement plans and strategies driving adoption of Talon.One Lead and facilitate QBRs, joint executive alignment, and overall engagement Communicate and evangelise the successes of strategic partnerships to internal stakeholders across various organisations within Talon.One WHAT WE NEED YOU TO BRING TO THE TABLE: 3-5 years of experience in partnerships or working with agencies and GSI Proven experience with enterprise sales cycles and be adept at developing relationships at multiple levels Preferably, familiarity with Martech or ecommerce landscape Strong commercial acumen and interest, ideally you have worked towards commercial goals before Familiarity with AI tools and leveraging them responsibly Strong verbal and written communication skills, and an experienced presenter Ability to work and deliver strong results in a fast-paced, dynamic team environment. Adept at managing a team and fostering a collaborative environment WHAT'S IN IT FOR YOU: £850 annual learning budget and full LinkedIn Learning access 30 days of annual leave, plus extra paid days for your birthday and moving day £250 home office setup budget, a £40 monthly home office allowance Freedom to work from abroad for up to 90 days worldwide! WeWork On-Demand access for flexible workspace solutions Group Medical Insurance with BUPA for you and your dependents Access to additional health, wellness, and wellbeing platforms through Unum's Lifeworks and nilo.health We contribute to your Workplace Pension Scheme with NEST (contributions are 4% employer and 4% employee) WHY YOU SHOULD WORK FOR US: The right attitude: modern methods and a diverse, creative workspace with an open and international culture Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees Do you want this job? We'd love to hear from you! Apply directly via the form below. Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind. Interested in building your career at Talon.One? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn profile: Add a link to your LinkedIn profile. Location: The city and country where you are currently located. Do you require visa support to work in the UK? Select What are your salary expectations? Select Your gross annual total compensation expectations.
About the role Role Purpose The Head of Operations (Auto/Secured lending) is responsible for the daily performance, development, and continuous improvement of the frontline teams dedicated to one or more of our existing products, spanning both Customer Service and Financial Support functions. Reporting to the Operations Director, you will lead and coach a team of Team Leads, ensuring their teams deliver exceptional service, maintain high operational efficiency, and are accountable for consistently achieving defined service levels alongside consistently meeting regulatory and customer outcomes, including customers in financial difficulty or vulnerable situations. You will play a pivotal role in translating strategic operational initiatives, including those involving AI and automation, into effective frontline execution. You will be accountable for identifying and implementing data-driven improvements that enhance efficiency, scalability, and customer outcomes within your product remit, fostering a culture of continuous improvement and digital adoption across your teams. Key Responsibilities 1. Team Leadership & Development Lead, coach, and develop a team of Team Leads, enabling them to inspire and manage their frontline agents effectively across both customer service and financial support streams. Foster a high-performance culture of continuous learning, accountability, and problem-solving within the operations teams, ensuring a strong focus on empathetic customer support and compliance. Oversee the performance management for the teams, ensuring consistent achievement of KPIs (e.g., customer satisfaction, quality, compliance, productivity, SLAs). Lead the identification of skill gaps and drive upskilling initiatives within your teams to ensure they are proficient and adaptable to new technologies, particularly automation, AI tools, and enhanced digital workflows, fostering a digitally-savvy workforce.2. Operational Oversight & Performance Manage the day-to-day operations of the customer service and financial support teams, ensuring smooth delivery, effective resource allocation, and adherence to service level agreements. Leverage comprehensive data analysis (KPIs, dashboards, quality scores, customer feedback), including insights derived from AI tools, to identify operational trends, performance gaps, and opportunities for automation or process re-engineering. Formulate and propose data-backed recommendations for continuous improvement and strategic adjustments specific to the product within your remit, aiming for enhanced efficiency and customer experience. Proactively address operational challenges and escalations and implement timely solutions to maintain service quality and efficiency.3. Process Improvement & Product Focus Proactively identify and analyse process pain points within the customer journeys and operational workflows, translating these insights into concrete recommendations for automation, digital enhancements, and intelligent process re-engineering, specifically within your product scope. Oversee and drive the implementation of approved automation, digital enhancements, and re-engineered processes, ensuring they significantly improve customer experience, operational efficiency, and accessibility for your product. Champion and embed these innovative process changes and new technological tools within the frontline teams, ensuring smooth adoption, adherence, and alignment with the overarching operational strategy.4. Risk, Quality & Compliance Ensure that all customer interactions and processes related to your product remit meet regulatory and compliance standards, with particular attention to vulnerable or high-risk cardholders. Promote strong risk awareness and adherence to policies within the teams, supporting the embedding of governance and quality frameworks. Accountable for the development, maintenance, and adherence to robust operational procedures, internal risk controls, and relevant compliance documentation. Act as a key point of contact for compliance issues specific to your product remit, supporting corrective actions as needed.5. Stakeholder Collaboration Collaborate effectively with Product, Technology, Risk, and Compliance teams on initiatives impacting customer journeys and operational processes. Communicate performance updates, risks, and improvement recommendations to the Operations Director and relevant internal stakeholders. Represent the operations teams, advocating for frontline feedback and customer insights to drive positive change.6. Reporting & Insight Contribute to operational reporting by providing comprehensive data and insights specific to your product remit, including performance of new automated processes and AI-driven initiatives, covering KPIs, efficiency, and customer outcomes. Proactively leverage analytical insights to diagnose operational issues, identify emerging operational trends and issues within your product domain, driving the implementation of appropriate tooling and tactical actions, and providing data-driven input for strategic improvements. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products and vulnerable customers. Person Specification Experience & Skills Proven experience managing or supervising multiple teams in a customer-facing or operations environment, ideally within a regulated or tech-enabled financial services context. Demonstrable experience in driving team performance and development, including coaching and mentoring Team Leads or supervisors. Strong analytical skills, with the ability to interpret operational data (KPIs, dashboards, quality scores, customer feedback) to identify trends, diagnose root causes, and propose actionable solutions. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Proven ability to develop, implement, and maintain operational procedures and risk/control documentation. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Strong written and verbal communication skills, with the ability to effectively engage and influence internal stakeholders. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products like cards and vulnerable customers. Experience managing operations related to a specific product (e.g., cards, Loans, Car Finance) is highly desirable.Behaviours & Approach Customer-Focused: Committed to delivering compassionate, fair, and efficient support to all customers, with a particular awareness for vulnerable cardholders. Action-Oriented Problem Solver: Proactive in identifying operational challenges, analysing root causes, and recommending and implementing effective solutions within their remit. Data-Informed: Uses evidence and insights to guide decision-making and team management, proactively seeking opportunities for data-driven recommendations. Enabling Leader: Motivating and supportive of Team Leads and their teams, fostering a collaborative, accountable, and development-oriented environment. Detail-Oriented & Diligent: Ensures accuracy and completeness in operational procedures and compliance documentation. Adaptable & Resilient: Able to thrive in a fast-paced, dynamic environment, balancing competing priorities and adapting to change. Process & Technology Improvement Mindset: A proactive drive to identify and implement innovative solutions, including automation and
Nov 21, 2025
Full time
About the role Role Purpose The Head of Operations (Auto/Secured lending) is responsible for the daily performance, development, and continuous improvement of the frontline teams dedicated to one or more of our existing products, spanning both Customer Service and Financial Support functions. Reporting to the Operations Director, you will lead and coach a team of Team Leads, ensuring their teams deliver exceptional service, maintain high operational efficiency, and are accountable for consistently achieving defined service levels alongside consistently meeting regulatory and customer outcomes, including customers in financial difficulty or vulnerable situations. You will play a pivotal role in translating strategic operational initiatives, including those involving AI and automation, into effective frontline execution. You will be accountable for identifying and implementing data-driven improvements that enhance efficiency, scalability, and customer outcomes within your product remit, fostering a culture of continuous improvement and digital adoption across your teams. Key Responsibilities 1. Team Leadership & Development Lead, coach, and develop a team of Team Leads, enabling them to inspire and manage their frontline agents effectively across both customer service and financial support streams. Foster a high-performance culture of continuous learning, accountability, and problem-solving within the operations teams, ensuring a strong focus on empathetic customer support and compliance. Oversee the performance management for the teams, ensuring consistent achievement of KPIs (e.g., customer satisfaction, quality, compliance, productivity, SLAs). Lead the identification of skill gaps and drive upskilling initiatives within your teams to ensure they are proficient and adaptable to new technologies, particularly automation, AI tools, and enhanced digital workflows, fostering a digitally-savvy workforce.2. Operational Oversight & Performance Manage the day-to-day operations of the customer service and financial support teams, ensuring smooth delivery, effective resource allocation, and adherence to service level agreements. Leverage comprehensive data analysis (KPIs, dashboards, quality scores, customer feedback), including insights derived from AI tools, to identify operational trends, performance gaps, and opportunities for automation or process re-engineering. Formulate and propose data-backed recommendations for continuous improvement and strategic adjustments specific to the product within your remit, aiming for enhanced efficiency and customer experience. Proactively address operational challenges and escalations and implement timely solutions to maintain service quality and efficiency.3. Process Improvement & Product Focus Proactively identify and analyse process pain points within the customer journeys and operational workflows, translating these insights into concrete recommendations for automation, digital enhancements, and intelligent process re-engineering, specifically within your product scope. Oversee and drive the implementation of approved automation, digital enhancements, and re-engineered processes, ensuring they significantly improve customer experience, operational efficiency, and accessibility for your product. Champion and embed these innovative process changes and new technological tools within the frontline teams, ensuring smooth adoption, adherence, and alignment with the overarching operational strategy.4. Risk, Quality & Compliance Ensure that all customer interactions and processes related to your product remit meet regulatory and compliance standards, with particular attention to vulnerable or high-risk cardholders. Promote strong risk awareness and adherence to policies within the teams, supporting the embedding of governance and quality frameworks. Accountable for the development, maintenance, and adherence to robust operational procedures, internal risk controls, and relevant compliance documentation. Act as a key point of contact for compliance issues specific to your product remit, supporting corrective actions as needed.5. Stakeholder Collaboration Collaborate effectively with Product, Technology, Risk, and Compliance teams on initiatives impacting customer journeys and operational processes. Communicate performance updates, risks, and improvement recommendations to the Operations Director and relevant internal stakeholders. Represent the operations teams, advocating for frontline feedback and customer insights to drive positive change.6. Reporting & Insight Contribute to operational reporting by providing comprehensive data and insights specific to your product remit, including performance of new automated processes and AI-driven initiatives, covering KPIs, efficiency, and customer outcomes. Proactively leverage analytical insights to diagnose operational issues, identify emerging operational trends and issues within your product domain, driving the implementation of appropriate tooling and tactical actions, and providing data-driven input for strategic improvements. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products and vulnerable customers. Person Specification Experience & Skills Proven experience managing or supervising multiple teams in a customer-facing or operations environment, ideally within a regulated or tech-enabled financial services context. Demonstrable experience in driving team performance and development, including coaching and mentoring Team Leads or supervisors. Strong analytical skills, with the ability to interpret operational data (KPIs, dashboards, quality scores, customer feedback) to identify trends, diagnose root causes, and propose actionable solutions. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Proven ability to develop, implement, and maintain operational procedures and risk/control documentation. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Strong written and verbal communication skills, with the ability to effectively engage and influence internal stakeholders. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products like cards and vulnerable customers. Experience managing operations related to a specific product (e.g., cards, Loans, Car Finance) is highly desirable.Behaviours & Approach Customer-Focused: Committed to delivering compassionate, fair, and efficient support to all customers, with a particular awareness for vulnerable cardholders. Action-Oriented Problem Solver: Proactive in identifying operational challenges, analysing root causes, and recommending and implementing effective solutions within their remit. Data-Informed: Uses evidence and insights to guide decision-making and team management, proactively seeking opportunities for data-driven recommendations. Enabling Leader: Motivating and supportive of Team Leads and their teams, fostering a collaborative, accountable, and development-oriented environment. Detail-Oriented & Diligent: Ensures accuracy and completeness in operational procedures and compliance documentation. Adaptable & Resilient: Able to thrive in a fast-paced, dynamic environment, balancing competing priorities and adapting to change. Process & Technology Improvement Mindset: A proactive drive to identify and implement innovative solutions, including automation and
About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world's leading fintech companies and are off to a strong start: One of the UK's newest unicorns with a team of just over 600 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting Role Purpose The Head of Operations (Auto/Secured lending) is responsible for the daily performance, development, and continuous improvement of the frontline teams dedicated to one or more of our existing products, spanning both Customer Service and Financial Support functions. Reporting to the Operations Director, you will lead and coach a team of Team Leads, ensuring their teams deliver exceptional service, maintain high operational efficiency, and are accountable for consistently achieving defined service levels alongside consistently meeting and customer outcomes, including customers in financial difficulty or vulnerable situations. You will play a pivotal role in translating strategic operational initiatives, including those involving AI and automation, into effective frontline execution. You will be accountable for identifying and implementing data-driven improvements that enhance efficiency, scalability, and customer outcomes within your product remit, fostering a culture of continuous improvement and digital adoption across your teams. Key Responsibilities 1. Team Leadership & Development Lead, coach, and develop a team of Team Leads, enabling them to inspire and manage their frontline agents effectively across both customer service and financial support streams. Foster a high-performance culture of continuous learning, accountability, and problem-solving within the operations teams, ensuring a strong focus on empathetic customer support and compliance. Oversee the performance management for the teams, ensuring consistent achievement of KPIs (e.g., customer satisfaction, quality, compliance, productivity, SLAs). Lead the identification of skill gaps and drive upskilling initiatives within your teams to ensure they are proficient and adaptable to new technologies, particularly automation, AI tools, and enhanced digital workflows, fostering a digitally-savvy workforce. 2. Operational Oversight & Performance Manage the day-to-day operations of the customer service and financial support teams, ensuring smooth delivery, effective resource allocation, and adherence to service level agreements. Leverage comprehensive data analysis (KPIs, dashboards, quality scores, customer feedback), including insights derived from AI tools, to identify operational trends, performance gaps, and opportunities for automation or process re engineering. Formulate and propose data backed recommendations for continuous improvement and strategic adjustments specific to the product within your remit, aiming for enhanced efficiency and customer experience. Proactively address operational challenges and escalations and implement timely solutions to maintain service quality and efficiency. 3. Process Improvement & Product Focus Proactively identify and analyse process pain points within the customer journeys and operational workflows, translating these insights into concrete recommendations for automation, digital enhancements, and intelligent process re engineering, specifically within your product scope. Oversee and drive the implementation of approved automation, digital enhancements, and re engineered processes, ensuring they significantly improve customer experience, operational efficiency, and accessibility for your product. Champion and embed these innovative process changes and new technological tools within the frontline teams, ensuring smooth adoption, adherence, and alignment with the overarching operational strategy. 4. Risk, Quality & Compliance Ensure that all customer interactions and processes related to your product remit meet regulatory and compliance standards, with particular attention to vulnerable or high risk cardholders. Promote strong risk awareness and adherence to policies within the teams, supporting the embedding of governance and quality frameworks. Accountable for the development, maintenance, and adherence to robust operational procedures, internal risk controls, and relevant compliance documentation. Act as a key point of contact for compliance issues specific to your product remit, supporting corrective actions as needed. 5. Stakeholder Collaboration Collaborate effectively with Product, Technology, Risk, and Compliance teams on initiatives impacting customer journeys and operational processes. Communicate performance updates, risks, and improvement recommendations to the Operations Director and relevant internal stakeholders. Represent the operations teams, advocating for frontline feedback and customer insights to drive positive change. 6. Reporting & Insight Contribute to operational reporting by providing comprehensive data and insights specific to your product remit, including performance of new automated processes and AI driven initiatives, covering KPIs, efficiency, and customer outcomes. Proactively leverage analytical insights to diagnose operational issues, identify emerging operational trends and issues within your product domain, driving the implementation of appropriate tooling and tactical actions, and providing data driven input for strategic improvements. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products and vulnerable customers. Person Specification Experience & Skills Proven experience managing or supervising multiple teams in a customer facing or operations environment, ideally within a regulated or tech enabled financial services context. Demonstrable experience in driving team performance and development, including coaching and mentoring Team Leads or supervisors. Strong analytical skills, with the ability to interpret operational data (KPIs, dashboards, quality scores, customer feedback) to identify trends, diagnose root causes, and propose actionable solutions. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Proven ability to develop, implement, and maintain operational procedures and risk/control documentation. Strong written and verbal communication skills, with the ability to effectively engage and influence internal stakeholders. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products like cards and vulnerable customers. Experience managing operations related to a specific product (e.g., cards, Loans, Car Finance) is highly desirable. Behaviours & Approach Customer Focused: Committed to delivering compassionate, fair, and efficient support to all customers, with a particular awareness for vulnerable cardholders. Action Oriented Problem Solver: Proactive in identifying operational challenges, analysing root causes, and recommending and implementing effective solutions within their remit. Data Informed: Uses evidence and insights to guide decision making and team management, proactively seeking opportunities for data driven recommendations. Enabling Leader: Motivating and supportive of Team Leads and their teams, fostering a collaborative, accountable, and development oriented environment. Detail Oriented & Diligent: Ensures accuracy and completeness in operational procedures and compliance documentation. Adaptable & Resilient: Able to thrive in a fast paced, dynamic environment, balancing competing priorities and adapting to change. Process & Technology Improvement Mindset: A proactive drive to identify and implement innovative solutions, including automation and AI, to streamline workflows, enhance efficiency, and improve customer journeys. Team Player: Collaborates effectively across departments to achieve shared goals and deliver positive outcomes. Digital Adoption Champion: Enthusiastic about leveraging new technologies, particularly AI and automation . click apply for full job details
Nov 21, 2025
Full time
About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world's leading fintech companies and are off to a strong start: One of the UK's newest unicorns with a team of just over 600 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting Role Purpose The Head of Operations (Auto/Secured lending) is responsible for the daily performance, development, and continuous improvement of the frontline teams dedicated to one or more of our existing products, spanning both Customer Service and Financial Support functions. Reporting to the Operations Director, you will lead and coach a team of Team Leads, ensuring their teams deliver exceptional service, maintain high operational efficiency, and are accountable for consistently achieving defined service levels alongside consistently meeting and customer outcomes, including customers in financial difficulty or vulnerable situations. You will play a pivotal role in translating strategic operational initiatives, including those involving AI and automation, into effective frontline execution. You will be accountable for identifying and implementing data-driven improvements that enhance efficiency, scalability, and customer outcomes within your product remit, fostering a culture of continuous improvement and digital adoption across your teams. Key Responsibilities 1. Team Leadership & Development Lead, coach, and develop a team of Team Leads, enabling them to inspire and manage their frontline agents effectively across both customer service and financial support streams. Foster a high-performance culture of continuous learning, accountability, and problem-solving within the operations teams, ensuring a strong focus on empathetic customer support and compliance. Oversee the performance management for the teams, ensuring consistent achievement of KPIs (e.g., customer satisfaction, quality, compliance, productivity, SLAs). Lead the identification of skill gaps and drive upskilling initiatives within your teams to ensure they are proficient and adaptable to new technologies, particularly automation, AI tools, and enhanced digital workflows, fostering a digitally-savvy workforce. 2. Operational Oversight & Performance Manage the day-to-day operations of the customer service and financial support teams, ensuring smooth delivery, effective resource allocation, and adherence to service level agreements. Leverage comprehensive data analysis (KPIs, dashboards, quality scores, customer feedback), including insights derived from AI tools, to identify operational trends, performance gaps, and opportunities for automation or process re engineering. Formulate and propose data backed recommendations for continuous improvement and strategic adjustments specific to the product within your remit, aiming for enhanced efficiency and customer experience. Proactively address operational challenges and escalations and implement timely solutions to maintain service quality and efficiency. 3. Process Improvement & Product Focus Proactively identify and analyse process pain points within the customer journeys and operational workflows, translating these insights into concrete recommendations for automation, digital enhancements, and intelligent process re engineering, specifically within your product scope. Oversee and drive the implementation of approved automation, digital enhancements, and re engineered processes, ensuring they significantly improve customer experience, operational efficiency, and accessibility for your product. Champion and embed these innovative process changes and new technological tools within the frontline teams, ensuring smooth adoption, adherence, and alignment with the overarching operational strategy. 4. Risk, Quality & Compliance Ensure that all customer interactions and processes related to your product remit meet regulatory and compliance standards, with particular attention to vulnerable or high risk cardholders. Promote strong risk awareness and adherence to policies within the teams, supporting the embedding of governance and quality frameworks. Accountable for the development, maintenance, and adherence to robust operational procedures, internal risk controls, and relevant compliance documentation. Act as a key point of contact for compliance issues specific to your product remit, supporting corrective actions as needed. 5. Stakeholder Collaboration Collaborate effectively with Product, Technology, Risk, and Compliance teams on initiatives impacting customer journeys and operational processes. Communicate performance updates, risks, and improvement recommendations to the Operations Director and relevant internal stakeholders. Represent the operations teams, advocating for frontline feedback and customer insights to drive positive change. 6. Reporting & Insight Contribute to operational reporting by providing comprehensive data and insights specific to your product remit, including performance of new automated processes and AI driven initiatives, covering KPIs, efficiency, and customer outcomes. Proactively leverage analytical insights to diagnose operational issues, identify emerging operational trends and issues within your product domain, driving the implementation of appropriate tooling and tactical actions, and providing data driven input for strategic improvements. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products and vulnerable customers. Person Specification Experience & Skills Proven experience managing or supervising multiple teams in a customer facing or operations environment, ideally within a regulated or tech enabled financial services context. Demonstrable experience in driving team performance and development, including coaching and mentoring Team Leads or supervisors. Strong analytical skills, with the ability to interpret operational data (KPIs, dashboards, quality scores, customer feedback) to identify trends, diagnose root causes, and propose actionable solutions. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Proven ability to develop, implement, and maintain operational procedures and risk/control documentation. Strong written and verbal communication skills, with the ability to effectively engage and influence internal stakeholders. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products like cards and vulnerable customers. Experience managing operations related to a specific product (e.g., cards, Loans, Car Finance) is highly desirable. Behaviours & Approach Customer Focused: Committed to delivering compassionate, fair, and efficient support to all customers, with a particular awareness for vulnerable cardholders. Action Oriented Problem Solver: Proactive in identifying operational challenges, analysing root causes, and recommending and implementing effective solutions within their remit. Data Informed: Uses evidence and insights to guide decision making and team management, proactively seeking opportunities for data driven recommendations. Enabling Leader: Motivating and supportive of Team Leads and their teams, fostering a collaborative, accountable, and development oriented environment. Detail Oriented & Diligent: Ensures accuracy and completeness in operational procedures and compliance documentation. Adaptable & Resilient: Able to thrive in a fast paced, dynamic environment, balancing competing priorities and adapting to change. Process & Technology Improvement Mindset: A proactive drive to identify and implement innovative solutions, including automation and AI, to streamline workflows, enhance efficiency, and improve customer journeys. Team Player: Collaborates effectively across departments to achieve shared goals and deliver positive outcomes. Digital Adoption Champion: Enthusiastic about leveraging new technologies, particularly AI and automation . click apply for full job details
View more categories View less categories Brand BMW Careers ,MINI Careers Contract Type Permanent Hours Full-time Business Area Sales / Customer Service Salary Competitive Arnold Clark GlasgowIs looking for aCustomer Service Executive. Your role At Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond.As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player, who is looking for clear career progression into car sales. Preparing the showroom and cars for the day ahead Assist with showroom presentation and advertising Supporting the Sales department and delivering excellent customer experience Organising and accompanying customers on test drives Swotting up on our vehicles and manufacturers Learning about our products so you can help our customers find the perfect fit Enhancing the customer journey from enquiry to delivery You'll work a five-day week on a set rota that includes weekends (40 hours per week). Your profile You'll be a confident communicator who understands that a positive attitude gets great results Willingness to go the extra mile A full UK driving licence As happy working on your own initiative as you are in a team One of our company values is progression, so it's vital you are eager to progress within this role to car sales Rewards 33 days' holiday allowance with room to grow Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments Maternity and paternity packages Opportunities for training and progression Company If you're dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team. Create a job alert and receive personalised job recommendations straight to your inbox. Kingston upon Hull, East Riding of Yorkshire
Nov 21, 2025
Full time
View more categories View less categories Brand BMW Careers ,MINI Careers Contract Type Permanent Hours Full-time Business Area Sales / Customer Service Salary Competitive Arnold Clark GlasgowIs looking for aCustomer Service Executive. Your role At Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond.As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player, who is looking for clear career progression into car sales. Preparing the showroom and cars for the day ahead Assist with showroom presentation and advertising Supporting the Sales department and delivering excellent customer experience Organising and accompanying customers on test drives Swotting up on our vehicles and manufacturers Learning about our products so you can help our customers find the perfect fit Enhancing the customer journey from enquiry to delivery You'll work a five-day week on a set rota that includes weekends (40 hours per week). Your profile You'll be a confident communicator who understands that a positive attitude gets great results Willingness to go the extra mile A full UK driving licence As happy working on your own initiative as you are in a team One of our company values is progression, so it's vital you are eager to progress within this role to car sales Rewards 33 days' holiday allowance with room to grow Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments Maternity and paternity packages Opportunities for training and progression Company If you're dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team. Create a job alert and receive personalised job recommendations straight to your inbox. Kingston upon Hull, East Riding of Yorkshire
