Before submitting your application, you should read our to understand how Bupa will use, store and share your information. For Australia or New Zealand candidates - Before submitting your application, you should read our to understand how Bupa will use, store and share your information.Wellbeing Programme Consultant page is loaded Wellbeing Programme Consultantremote type: Hybrid (work from home / office)locations: Central Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 4, 2026 (13 days left to apply)job requisition id: RJob Description: Wellbeing Programme Consultant Hybrid - some travel to Angel Court, EC2R Permanent Salary - competitive + excellent benefits 37.5 hours per week We make health happen. Working in our support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. Role Overview This role will lead on and drive the UK health and wellbeing strategy and agenda including benefit design, for the corporate. Working closely with the Head of UK Benefits and Wellbeing we will ask you to help design, own, deliver and embed the strategy within the corporate. We will count on you for your expertise and to be our leading advocate on this subject. You will be expected to work with multiple vendors within the organisation to ensure they remain market leading. You'll help us make health happen by: Managing the clients' health related benefits and associated project work including those that provide the Health Centre, PMI and EAP benefits. Driving strategy and global alignment for the UK Live Well at Citi programme. Delivering the Wellbeing Champion programme and maintaining appropriate governance. Exploring new opportunities, including cost efficiency projects alongside improving the employee benefits offering Driving internal communications on health and wellbeing promotional and communications plans and campaigns. Establishing effective mechanisms to incorporate new products and services into the proposition appropriately Offering great leadership, inside and outside of the Health and Wellbeing team. You are likely to have to lead/influence people who don't necessarily report to you. Key Skills / Qualifications needed for this role: Strong capabilities in influencing and managing internal and external stakeholders at a senior level. Degree educated with experience in Health and Wellbeing with either a clinical or employee benefits background. Experience in driving continuous improvement and performance improvement in Health & Wellbeing or similar. High level of numerical and problem-solving skills with strong IT skills and experience of working across multiple platforms. Project management experience and working knowledge of Benefits/Wellness products. Experience of managing suppliers. A continuous improvement mindset. Analytical ability to interpret data and spot opportunities to improve wellbeing and our benefits offering. Strong attention to detail and excellent communication skills. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more: Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual Health Services Bonus Scheme Support with travel costs via a season ticket loan or cycle2work Various other benefits and online discountsWe're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately Time Type:Full timeJob Area:Clinical ServicesLocations:Home Based c/o Battle Bridge House
Feb 21, 2026
Full time
Before submitting your application, you should read our to understand how Bupa will use, store and share your information. For Australia or New Zealand candidates - Before submitting your application, you should read our to understand how Bupa will use, store and share your information.Wellbeing Programme Consultant page is loaded Wellbeing Programme Consultantremote type: Hybrid (work from home / office)locations: Central Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 4, 2026 (13 days left to apply)job requisition id: RJob Description: Wellbeing Programme Consultant Hybrid - some travel to Angel Court, EC2R Permanent Salary - competitive + excellent benefits 37.5 hours per week We make health happen. Working in our support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. Role Overview This role will lead on and drive the UK health and wellbeing strategy and agenda including benefit design, for the corporate. Working closely with the Head of UK Benefits and Wellbeing we will ask you to help design, own, deliver and embed the strategy within the corporate. We will count on you for your expertise and to be our leading advocate on this subject. You will be expected to work with multiple vendors within the organisation to ensure they remain market leading. You'll help us make health happen by: Managing the clients' health related benefits and associated project work including those that provide the Health Centre, PMI and EAP benefits. Driving strategy and global alignment for the UK Live Well at Citi programme. Delivering the Wellbeing Champion programme and maintaining appropriate governance. Exploring new opportunities, including cost efficiency projects alongside improving the employee benefits offering Driving internal communications on health and wellbeing promotional and communications plans and campaigns. Establishing effective mechanisms to incorporate new products and services into the proposition appropriately Offering great leadership, inside and outside of the Health and Wellbeing team. You are likely to have to lead/influence people who don't necessarily report to you. Key Skills / Qualifications needed for this role: Strong capabilities in influencing and managing internal and external stakeholders at a senior level. Degree educated with experience in Health and Wellbeing with either a clinical or employee benefits background. Experience in driving continuous improvement and performance improvement in Health & Wellbeing or similar. High level of numerical and problem-solving skills with strong IT skills and experience of working across multiple platforms. Project management experience and working knowledge of Benefits/Wellness products. Experience of managing suppliers. A continuous improvement mindset. Analytical ability to interpret data and spot opportunities to improve wellbeing and our benefits offering. Strong attention to detail and excellent communication skills. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more: Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual Health Services Bonus Scheme Support with travel costs via a season ticket loan or cycle2work Various other benefits and online discountsWe're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately Time Type:Full timeJob Area:Clinical ServicesLocations:Home Based c/o Battle Bridge House
A leading fresh produce business in the UK seeks a Head of Compensation and Benefits. This strategic role requires a leader to own compensation strategies while ensuring compliance in a competitive labor market. Key responsibilities include designing salary structures, managing pay reviews, and advising the executive team. The ideal candidate will have significant experience in compensation and benefits, preferably in FMCG or operationally intensive sectors. A competitive package and the opportunity to influence reward policy are offered.
Feb 21, 2026
Full time
A leading fresh produce business in the UK seeks a Head of Compensation and Benefits. This strategic role requires a leader to own compensation strategies while ensuring compliance in a competitive labor market. Key responsibilities include designing salary structures, managing pay reviews, and advising the executive team. The ideal candidate will have significant experience in compensation and benefits, preferably in FMCG or operationally intensive sectors. A competitive package and the opportunity to influence reward policy are offered.
Location:Central London Locations: Central London (Hybrid remote - 2 / 3 days a week in the London office) Job Type: This is a full-time role, working five days per week on a rotating shift pattern. Shifts will vary, our current slots are: 06:00 - 15:00 09:00 - 18:00 14:00 - 23:00 The role also includes regular weekend working, with a current average of one weekend in every four. Why join us? If you love food and technology as much as we do, you'll love life at Vita Mojo. We're on a mission to revolutionise the hospitality experience for operators and their customers. Through our smart digital products, we're powering the digital transformation of your favourite pubs, bars and restaurants. And we want a world where everyone gets the meal they're hoping for. Each and every time. Our Vita Mojo DNA We're proud to have built an award-winning digital platform. Vita Mojo is a positive, energetic and forward-thinking place to work, and when you become a Moji, you'll be joining a supportive team who've always got your back. Our passion for technology and food is matched only by our support for our people. About the role At Vita Mojo, we're transforming how restaurants leverage technology to enhance both operations and the customer experience. As a Customer Support Agent, you'll be at the heart of this transformation, collaborating with top restaurant brands to help them fully utilise the Vita Mojo platform. Your role will involve answering product inquiries, gathering valuable feedback, escalating issues, and acting as the key liaison between our clients and our Client Success, Product, Design, and Development teams. In this fast-paced, cross-functional role, every day will bring new challenges and opportunities. You'll thrive in this position if you enjoy fostering client relationships, translating technical jargon for non-technical users, and deepening your expertise in the inner workings of the Vita Mojo platform. If you're passionate about customer success and eager to become an indispensable resource, this is the perfect opportunity for you The day-to-day Working in a startup means that things often change and we adapt to the growing and changing needs of the business, yet our primary focus remains the same - maintaining a world-class customer support experience and ensuring customers get the most out of Vita Mojo's products and services. Reporting to our Customer Support Manager, your responsibilities will largely cover the following areas: Customer Care - Taking ownership of customer queries and managing expectations at every stage to deliver impactful support. This ranges from prioritising quick responses via email and live chat to receiving customer calls and providing step-by-step guidelines for the resolution of complex issues. Product support - You will have a deep understanding of our products and the ability to configure or troubleshoot a diverse range of customer queries from recently onboarded clients to more complex issues that existing customers may have. Problem solving - You relish the challenge to investigate, diagnose, document, and prioritise customer issues, leveraging internal tools and escalation teams as necessary. This includes reproducing and documenting bugs for the Engineering and Product teams. Operational excellence - You delight the customer with every interaction. You will have a strong pulse on identifying key findings and suggesting product and process improvements to continually optimise performance. This includes updating our internal knowledge hub with information about technical issues and useful discussions with customers. Sharing feature requests and effective workarounds with team members. Key Performance Indicators - You enjoy taking ownership of driving performance metrics to deliver world class service. Some of these include: customer satisfaction (CSAT), time to first response, handle time and ticket resolution rate. About you Previous experience - You've worked in a customer facing role, working with business critical software that is vital to day to day operations. Customer focused - You have a passion for talking to customers all day, every day. You empathise with clients in a genuine way that lets them know you understand their pain points, how they use our suite of products and, more importantly, why. Communication - You're an articulate communicator (both written and verbal). You enjoy crafting clear and concise messages to customers and internal stakeholders alike with the ability to adjust the level of technicality based on the end user. Technically proficient - You genuinely enjoy technology and have the ability to grasp complex concepts relating to Vita Mojo's Operating System. Time management - You're able to balance multiple priorities while working in a high volume environment. Problem solving - You are naturally curious and embrace the challenge of solving problems, both with software and soft skills. Learning from previous obstacles and maintaining a proactive approach to anticipate future problems and act to mitigate their effects. Resilient - You're able to stay focused, adapt and persevere in the face of obstacles. It will be a bonus if you: Have previous experience in a customer support role within a B2B software company Have previously worked in hospitality Have previously used Zendesk or Salesforce in a support capacity Have a basic understanding of web technologies (HTML, CSS) Our Benefits and Ways of Working We're proud of the open, inclusive, and supportive culture we've built, and continue to build Vita Mojo. We operate a hybrid working model with two in-office collaboration days each week. Outside of those, we trust our team to manage their working day in a way that suits them, while being mindful of team needs, collaboration, and business priorities. This means you can flex your time when needed, whether for personal appointments, family responsibilities, or deep focus work as long as you're communicating openly and delivering on your goals. Private Healthcare All team members have access to private medical insurance through Vitality Health, offering fast access to high-quality healthcare, wellbeing resources, and the Vitality Programme. Life Assurance We provide Group Life Assurance through Legal & General, offering financial protection and wellbeing support to your loved ones in the event of your passing. Income Protection Income Protection is offered via Canada Life to support you financially if you're unable to work due to long term illness or injury, with additional support to help you return to work when ready. Learning & Development We believe that when you grow, we all grow. We're proud to support professional development that helps you build transferable skills, whether that's in your current role or to set you up for future success within the company. We're also happy to support learning that's not strictly role specific, as long as it's professionally enhancing and contributes to your broader growth at Vita Mojo. Holiday Allowance Team members receive 25 days of annual leave plus public holidays. This increases with each full year of service, up to 28 days. Carer's Leave We offer one week (five days) of paid leave annually to support team members caring for a loved one. Parental Leave Our enhanced parental leave policy supports all new parents after three months of employment. Primary caregivers receive 16 weeks of full pay, followed by 50% pay for an additional 16 weeks. Secondary caregivers receive four weeks of full pay, plus an additional two weeks after three years of service. Health Leave We offer 12 days of fully paid sick leave annually to support your health and recovery. Birthday Leave Take the day off to celebrate your birthday-it's on us. Social Events We host regular team socials, from monthly in-office drinks to quarterly offsites, celebrating milestones and enjoying time together as a team. Dog-Friendly Office We welcome well-behaved dogs in our offices.
Feb 21, 2026
Full time
Location:Central London Locations: Central London (Hybrid remote - 2 / 3 days a week in the London office) Job Type: This is a full-time role, working five days per week on a rotating shift pattern. Shifts will vary, our current slots are: 06:00 - 15:00 09:00 - 18:00 14:00 - 23:00 The role also includes regular weekend working, with a current average of one weekend in every four. Why join us? If you love food and technology as much as we do, you'll love life at Vita Mojo. We're on a mission to revolutionise the hospitality experience for operators and their customers. Through our smart digital products, we're powering the digital transformation of your favourite pubs, bars and restaurants. And we want a world where everyone gets the meal they're hoping for. Each and every time. Our Vita Mojo DNA We're proud to have built an award-winning digital platform. Vita Mojo is a positive, energetic and forward-thinking place to work, and when you become a Moji, you'll be joining a supportive team who've always got your back. Our passion for technology and food is matched only by our support for our people. About the role At Vita Mojo, we're transforming how restaurants leverage technology to enhance both operations and the customer experience. As a Customer Support Agent, you'll be at the heart of this transformation, collaborating with top restaurant brands to help them fully utilise the Vita Mojo platform. Your role will involve answering product inquiries, gathering valuable feedback, escalating issues, and acting as the key liaison between our clients and our Client Success, Product, Design, and Development teams. In this fast-paced, cross-functional role, every day will bring new challenges and opportunities. You'll thrive in this position if you enjoy fostering client relationships, translating technical jargon for non-technical users, and deepening your expertise in the inner workings of the Vita Mojo platform. If you're passionate about customer success and eager to become an indispensable resource, this is the perfect opportunity for you The day-to-day Working in a startup means that things often change and we adapt to the growing and changing needs of the business, yet our primary focus remains the same - maintaining a world-class customer support experience and ensuring customers get the most out of Vita Mojo's products and services. Reporting to our Customer Support Manager, your responsibilities will largely cover the following areas: Customer Care - Taking ownership of customer queries and managing expectations at every stage to deliver impactful support. This ranges from prioritising quick responses via email and live chat to receiving customer calls and providing step-by-step guidelines for the resolution of complex issues. Product support - You will have a deep understanding of our products and the ability to configure or troubleshoot a diverse range of customer queries from recently onboarded clients to more complex issues that existing customers may have. Problem solving - You relish the challenge to investigate, diagnose, document, and prioritise customer issues, leveraging internal tools and escalation teams as necessary. This includes reproducing and documenting bugs for the Engineering and Product teams. Operational excellence - You delight the customer with every interaction. You will have a strong pulse on identifying key findings and suggesting product and process improvements to continually optimise performance. This includes updating our internal knowledge hub with information about technical issues and useful discussions with customers. Sharing feature requests and effective workarounds with team members. Key Performance Indicators - You enjoy taking ownership of driving performance metrics to deliver world class service. Some of these include: customer satisfaction (CSAT), time to first response, handle time and ticket resolution rate. About you Previous experience - You've worked in a customer facing role, working with business critical software that is vital to day to day operations. Customer focused - You have a passion for talking to customers all day, every day. You empathise with clients in a genuine way that lets them know you understand their pain points, how they use our suite of products and, more importantly, why. Communication - You're an articulate communicator (both written and verbal). You enjoy crafting clear and concise messages to customers and internal stakeholders alike with the ability to adjust the level of technicality based on the end user. Technically proficient - You genuinely enjoy technology and have the ability to grasp complex concepts relating to Vita Mojo's Operating System. Time management - You're able to balance multiple priorities while working in a high volume environment. Problem solving - You are naturally curious and embrace the challenge of solving problems, both with software and soft skills. Learning from previous obstacles and maintaining a proactive approach to anticipate future problems and act to mitigate their effects. Resilient - You're able to stay focused, adapt and persevere in the face of obstacles. It will be a bonus if you: Have previous experience in a customer support role within a B2B software company Have previously worked in hospitality Have previously used Zendesk or Salesforce in a support capacity Have a basic understanding of web technologies (HTML, CSS) Our Benefits and Ways of Working We're proud of the open, inclusive, and supportive culture we've built, and continue to build Vita Mojo. We operate a hybrid working model with two in-office collaboration days each week. Outside of those, we trust our team to manage their working day in a way that suits them, while being mindful of team needs, collaboration, and business priorities. This means you can flex your time when needed, whether for personal appointments, family responsibilities, or deep focus work as long as you're communicating openly and delivering on your goals. Private Healthcare All team members have access to private medical insurance through Vitality Health, offering fast access to high-quality healthcare, wellbeing resources, and the Vitality Programme. Life Assurance We provide Group Life Assurance through Legal & General, offering financial protection and wellbeing support to your loved ones in the event of your passing. Income Protection Income Protection is offered via Canada Life to support you financially if you're unable to work due to long term illness or injury, with additional support to help you return to work when ready. Learning & Development We believe that when you grow, we all grow. We're proud to support professional development that helps you build transferable skills, whether that's in your current role or to set you up for future success within the company. We're also happy to support learning that's not strictly role specific, as long as it's professionally enhancing and contributes to your broader growth at Vita Mojo. Holiday Allowance Team members receive 25 days of annual leave plus public holidays. This increases with each full year of service, up to 28 days. Carer's Leave We offer one week (five days) of paid leave annually to support team members caring for a loved one. Parental Leave Our enhanced parental leave policy supports all new parents after three months of employment. Primary caregivers receive 16 weeks of full pay, followed by 50% pay for an additional 16 weeks. Secondary caregivers receive four weeks of full pay, plus an additional two weeks after three years of service. Health Leave We offer 12 days of fully paid sick leave annually to support your health and recovery. Birthday Leave Take the day off to celebrate your birthday-it's on us. Social Events We host regular team socials, from monthly in-office drinks to quarterly offsites, celebrating milestones and enjoying time together as a team. Dog-Friendly Office We welcome well-behaved dogs in our offices.
Role: Senior Principal Designer Location: Central London office - (hybrid working week) Salary: Up to £65,000 + excellent benefits package Sector: Multi-disciplinary construction consultancy Carriera is excited to partner with an independent multi-disciplinary construction consultancy who operate across 8 offices in the UK with a headcount of 1200+ construction professionals click apply for full job details
Feb 20, 2026
Full time
Role: Senior Principal Designer Location: Central London office - (hybrid working week) Salary: Up to £65,000 + excellent benefits package Sector: Multi-disciplinary construction consultancy Carriera is excited to partner with an independent multi-disciplinary construction consultancy who operate across 8 offices in the UK with a headcount of 1200+ construction professionals click apply for full job details
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications. Experience leading design teams across multiple workloads and complex initiatives Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 20, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications. Experience leading design teams across multiple workloads and complex initiatives Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Job Title: Hardware Team Leader Location: Rochester Salary: Circa £60,000 per annum What you'll be doing: Managerial and technical leadership of an electronics design team Work package management; cost, schedule, risk and opportunities Ensuring the engineering team is supporting the production program demand Providing technical governance and ensuring adherence to company processes Leading cost and performance trade-offs Control Account Management (CAM) Your skills and experiences: Essential: Able to demonstrate high performance and achievement in leadership and management of engineering teams through a full product development lifecycle Proven experience / knowledge of cost and planning management tools/ optimising solutions and minimising impacts from dependencies/ product design and work package control Experience of design and identifying improvements to working practices and team skill development. Alongside root cause and target areas of improvement , focusing on failure reduction and MDBF Knowledge of supporting a production program Desirable: Experience of PLD / FPGA design Requirements management tools, such as DOORS Work-package management tools, such as MSP, JIRA, Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Hardware team: As a Hardware Team Leader, you will lead a team of highly skilled and experienced hardware engineers responsible for the support to our production programs within products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls, Active Inceptors and other associated safety critical technology. This role will provide you with the opportunity to work with innovating projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 5th March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 20, 2026
Full time
Job Title: Hardware Team Leader Location: Rochester Salary: Circa £60,000 per annum What you'll be doing: Managerial and technical leadership of an electronics design team Work package management; cost, schedule, risk and opportunities Ensuring the engineering team is supporting the production program demand Providing technical governance and ensuring adherence to company processes Leading cost and performance trade-offs Control Account Management (CAM) Your skills and experiences: Essential: Able to demonstrate high performance and achievement in leadership and management of engineering teams through a full product development lifecycle Proven experience / knowledge of cost and planning management tools/ optimising solutions and minimising impacts from dependencies/ product design and work package control Experience of design and identifying improvements to working practices and team skill development. Alongside root cause and target areas of improvement , focusing on failure reduction and MDBF Knowledge of supporting a production program Desirable: Experience of PLD / FPGA design Requirements management tools, such as DOORS Work-package management tools, such as MSP, JIRA, Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Hardware team: As a Hardware Team Leader, you will lead a team of highly skilled and experienced hardware engineers responsible for the support to our production programs within products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls, Active Inceptors and other associated safety critical technology. This role will provide you with the opportunity to work with innovating projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 5th March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Introduction Saab in UK is growing rapidly, with over 500 colleagues across eight sites. We bring together Swedish heritage and British expertise to drive innovation in areas such as software engineering, underwater robotics, radars, AI, and armed forces training. Joining Saab in UK means contributing to the security and resilience of society while building a career with real scope for personal and professional growth. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about us here . The Role We are seeking a detail-oriented Accounts Payable Administrator to join our finance team on a fixed term contract for 18 months. The role will focus on reviewing and processing supplier invoices, reconciling supplier ledgers, and managing staff expenses. This position suits someone with strong numerical skills, accuracy, and a proactive approach to problem-solving. Key Responsibilities Invoice Review & Processing: Work closely with the Central AP team in Sweden attending regular meetings and aligning AP processes across the Global company and Local practice Act as the key point of contact between UK stakeholders and the AP team in Sweden. Review supplier invoices for accuracy, correct coding, and approval before posting. Match invoices to purchase orders and delivery notes where applicable. Ensure all invoices comply with company policies and VAT requirements. Matching Direct debit payments and Invoices/ Account Contras Supplier Ledger Reconciliation: Reconcile supplier statements with purchase ledger records. Investigate and resolve any invoice or payment discrepancies. Maintain accurate and up-to-date supplier records. Month End Routines Establish month end Controls in the UK to support AP Statutory reporting and ICM. Monthly Reports - Spend Reports, Trends, Supplier concerns Expense Management: Process and verify employee expense claims in line with company policy. Track and reconcile expense reports Support the finance team with expense reporting and budgeting. General Finance Administration: Assist with month-end close activities (e.g., reconciliations, accruals). Maintain organized and accurate financial records. Provide administrative support to the wider finance function. Experience & Qualifications 1-2 years' experience in an accounts payable role. Good understanding of basic bookkeeping and invoice processing. Proficient in Excel and accounting systems (e.g., Xero, Sage, QuickBooks). Strong attention to detail and ability to meet deadlines. Excellent communication and problem-solving skills. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Feb 20, 2026
Contractor
Introduction Saab in UK is growing rapidly, with over 500 colleagues across eight sites. We bring together Swedish heritage and British expertise to drive innovation in areas such as software engineering, underwater robotics, radars, AI, and armed forces training. Joining Saab in UK means contributing to the security and resilience of society while building a career with real scope for personal and professional growth. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about us here . The Role We are seeking a detail-oriented Accounts Payable Administrator to join our finance team on a fixed term contract for 18 months. The role will focus on reviewing and processing supplier invoices, reconciling supplier ledgers, and managing staff expenses. This position suits someone with strong numerical skills, accuracy, and a proactive approach to problem-solving. Key Responsibilities Invoice Review & Processing: Work closely with the Central AP team in Sweden attending regular meetings and aligning AP processes across the Global company and Local practice Act as the key point of contact between UK stakeholders and the AP team in Sweden. Review supplier invoices for accuracy, correct coding, and approval before posting. Match invoices to purchase orders and delivery notes where applicable. Ensure all invoices comply with company policies and VAT requirements. Matching Direct debit payments and Invoices/ Account Contras Supplier Ledger Reconciliation: Reconcile supplier statements with purchase ledger records. Investigate and resolve any invoice or payment discrepancies. Maintain accurate and up-to-date supplier records. Month End Routines Establish month end Controls in the UK to support AP Statutory reporting and ICM. Monthly Reports - Spend Reports, Trends, Supplier concerns Expense Management: Process and verify employee expense claims in line with company policy. Track and reconcile expense reports Support the finance team with expense reporting and budgeting. General Finance Administration: Assist with month-end close activities (e.g., reconciliations, accruals). Maintain organized and accurate financial records. Provide administrative support to the wider finance function. Experience & Qualifications 1-2 years' experience in an accounts payable role. Good understanding of basic bookkeeping and invoice processing. Proficient in Excel and accounting systems (e.g., Xero, Sage, QuickBooks). Strong attention to detail and ability to meet deadlines. Excellent communication and problem-solving skills. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Job Title: Hardware Team Leader Location: Rochester Salary: Circa £60,000 per annum What you'll be doing: Managerial and technical leadership of an electronics design team Work package management; cost, schedule, risk and opportunities Ensuring the engineering team is supporting the production program demand Providing technical governance and ensuring adherence to company processes Leading cost and performance trade-offs Control Account Management (CAM) Your skills and experiences: Essential: Able to demonstrate high performance and achievement in leadership and management of engineering teams through a full product development lifecycle Proven experience / knowledge of cost and planning management tools/ optimising solutions and minimising impacts from dependencies/ product design and work package control Experience of design and identifying improvements to working practices and team skill development. Alongside root cause and target areas of improvement , focusing on failure reduction and MDBF Knowledge of supporting a production program Desirable: Experience of PLD / FPGA design Requirements management tools, such as DOORS Work-package management tools, such as MSP, JIRA, Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Hardware team: As a Hardware Team Leader, you will lead a team of highly skilled and experienced hardware engineers responsible for the support to our production programs within products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls, Active Inceptors and other associated safety critical technology. This role will provide you with the opportunity to work with innovating projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 5th March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 20, 2026
Full time
Job Title: Hardware Team Leader Location: Rochester Salary: Circa £60,000 per annum What you'll be doing: Managerial and technical leadership of an electronics design team Work package management; cost, schedule, risk and opportunities Ensuring the engineering team is supporting the production program demand Providing technical governance and ensuring adherence to company processes Leading cost and performance trade-offs Control Account Management (CAM) Your skills and experiences: Essential: Able to demonstrate high performance and achievement in leadership and management of engineering teams through a full product development lifecycle Proven experience / knowledge of cost and planning management tools/ optimising solutions and minimising impacts from dependencies/ product design and work package control Experience of design and identifying improvements to working practices and team skill development. Alongside root cause and target areas of improvement , focusing on failure reduction and MDBF Knowledge of supporting a production program Desirable: Experience of PLD / FPGA design Requirements management tools, such as DOORS Work-package management tools, such as MSP, JIRA, Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Hardware team: As a Hardware Team Leader, you will lead a team of highly skilled and experienced hardware engineers responsible for the support to our production programs within products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls, Active Inceptors and other associated safety critical technology. This role will provide you with the opportunity to work with innovating projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 5th March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
£28,520 To £31,689 per annum plus overtime and UKT/BECTU Get-Outs as applicable. Onsite This role will be based on site, primarily in the named location. We have one simple promise - to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better. The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region. We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 - making it one of the top universities in the country recognised for its outstanding student experience and student outcomes. Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills. At Derby Theatre, we are a charity and a National Portfolio organisation forArts Council England, and we're known for artistic excellence. We're committed to education. And we believe that theatre can change your life. Previously Derby Playhouse, we have a long and important theatrical history. As Derby Theatre, we work in partnership with the University of Derby and are a home for higher education students. We produce new plays and projects, collaborate with artists and local people, and offer training foryoung people too, with opportunities for learners of all ages. It's all about empowering people to tap into their potential and achieve. The Technical Department is part of the wider Production Department, led by the Technical Manager and comprises of the Head of Lighting & AV, Head of Sound, Head of Stage, and three multi-disciplinary Technicians. The department work on all Produced and Received shows, and on external hires and internal projects, including the theatre's large Youth Theatre and outreach events. The department provides all aspects of technical theatre support, from set builds to show operation, fit-ups to get outs, workshops with school groups to assisting the university Theatre Arts students; if there's a technical part then we're part of it. The Head of Lighting & AV line-manages the Lighting Department, overseeing the day-to-day duties of the team, ensuring their Health and Safety and welfare, and assessing any training and development needs. Duties for Produced work will include working with designers to accurately and safely realise their plans, and the design and creation of practical effects. For Received work, duties will include liaising with incoming companies to match their requests to our equipment, and managing the rigging of lighting and AV in a safe and timely manner. All to the highest standards possible within the time and financial resources agreed and available. The job involves both hands-on and office-based work, and regular evenings and weekends will be expected. Salary -£28,520 To £31,689 per annum plus overtime and UKT/BECTU Get-Outs as applicable. Potential interview dates -24th/25th February You will have good experience in a lead Lighting and/or AV role in a professional theatre or entertainments venue, you will have solid knowledge and expertise of technical theatre, including producing shows. You will have proven leadership skills, and have the ability to work with a wide range of people, personalities, and departments, sometimes under a great deal of time pressure. You will be competent and confident in regards to industry Heath and Safety, accomplished and accurate in IT skills and record-keeping, and have an interest in supporting learners of all ages. As this role involves working with young people, a full DBS check will be required. Lead the team of lighting technicians, ensuring the wellbeing, motivation, professional development and satisfactory conduct of all assigned staff. Directly supervise the work of technicians. Instruct team members, allocate work and ensure work is processed accurately and on time. Overseeing and running fit-ups, get-outs and operating shows in accordance with staff rotas. Administrating the running of the department; providing schedules, budgets and time sheets as required. Recruit, supervise, and manage all Lighting Department team members working at Derby Theatre ensuring their time is scheduled as effectively as possible adhering to the UK Theatre/BECTU Agreement. Use judgement, technical knowledge and expertise to provide advice, guidance and solutions in your specialist areas of risk and expenditure. Influence outcomes to achieve long term resilience for your department. To be a proactive member of the production team promoting and maintaining high production values. Keep yourself and your team aware of developments and issues developing in Derby Theatre and the wider theatre industry. Identify and ensure appropriate training and induction is given to all departmental staff and provide in-house training wherever possible. To deputise in the absence of the Technical Manager. Work closely with multiple touring companies, directors and designers to ensure their artistic vision can be safely delivered, and within timescale and budget. Operating shows in accordance with staff rotas. To act as Duty Technician, as required, taking responsibility for the security of the building, its occupants and associated equipment. Being familiar and complying with current Health & Safety regulations relevant to the industry and keeping abreast of changes to such regulations. Implementing and overseeing Health & Safety in all backstage and onstage areas, including the control room, adhering to Health & Safety regulations and the in-house Health & Safety policy. Responsible for creating and monitoring suitable risk assessments and method statements for all department related activities, and producing and maintaining PAT, COSHH and any other Health & Safety records relevant to the department as required. To liaise with the Head of Production regarding production or building Health & Safety issues that may affect performing or incoming companies. Set and lead standards for in house safe electrical working, and work with designers and directors to be sure incoming rigs can be safely achieved. Translate complex rig and patch plans to the stage, using expertise at design stage to negotiate, influence and inform the creative team to produce workable schemes of design. Plan, oversee, create, and install all rehearsal and production practical's as necessary. Ensure that assigned budgets are managed efficiently and to assist the Head of Production and Technical Manager in financial planning and budgeting objectives. Costing and sourcing hires and materials for productions and rehearsals as required. Ordering equipment and consumables as necessary in accordance with budgets and financial procedures. To identify additional income generation opportunities from department resources. To keep up to date with environmental best practice in the theatre industry, such as the Green Book and Julie's Bicycle monitoring tools. To monitor the use of materials and equipment in use, looking at levels of re-use, recycling, and reduced energy consumption. To champion and develop the use of more environmental policies in the production department. Actively understand and promote the values and mission of the Learning Theatre. Actively support Derby Theatre's Learning Theatre model, including engaging with the University of Derby's Theatre-related higher education provision. Lead and facilitate learning opportunities and support the theatre's wider role as a learning environment. Provide technical support to assigned learning productions and projects. To keep up to date with developments in the industry as they relate to your role, and to contribute to the overall development of the department and organisation. A complete list of Principal accountabilities can be found on the attached job description A proven track-record of working in a lighting department in a similar-sized Producing and Receiving theatre Experience of programming ETC lighting desks for mid-scale to large shows Experience of QLab operation/programming for mid-scale to large shows Experience of video programming Skills, knowledge & abilities Proven leadership and communication skills, with the ability delegate and to take control when needed, while remaining calm under pressure Comprehensive knowledge and practical experience of theatre lighting and AV equipment and rigging techniques Comprehensive knowledge of programming and troubleshooting ETC consoles Comprehensive knowledge of programming and troubleshooting QLab Ability to work from technical drawings Ability to carry out the physical demands of the role, including Get Ins and Outs, working at height, and evening and weekend work as required Knowledge of working with and implementation of the UKT/BECTU agreement Willingness and ability to support learners of different ages, including students and young people Business requirements Evening, weekend . click apply for full job details
Feb 20, 2026
Full time
£28,520 To £31,689 per annum plus overtime and UKT/BECTU Get-Outs as applicable. Onsite This role will be based on site, primarily in the named location. We have one simple promise - to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better. The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region. We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 - making it one of the top universities in the country recognised for its outstanding student experience and student outcomes. Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills. At Derby Theatre, we are a charity and a National Portfolio organisation forArts Council England, and we're known for artistic excellence. We're committed to education. And we believe that theatre can change your life. Previously Derby Playhouse, we have a long and important theatrical history. As Derby Theatre, we work in partnership with the University of Derby and are a home for higher education students. We produce new plays and projects, collaborate with artists and local people, and offer training foryoung people too, with opportunities for learners of all ages. It's all about empowering people to tap into their potential and achieve. The Technical Department is part of the wider Production Department, led by the Technical Manager and comprises of the Head of Lighting & AV, Head of Sound, Head of Stage, and three multi-disciplinary Technicians. The department work on all Produced and Received shows, and on external hires and internal projects, including the theatre's large Youth Theatre and outreach events. The department provides all aspects of technical theatre support, from set builds to show operation, fit-ups to get outs, workshops with school groups to assisting the university Theatre Arts students; if there's a technical part then we're part of it. The Head of Lighting & AV line-manages the Lighting Department, overseeing the day-to-day duties of the team, ensuring their Health and Safety and welfare, and assessing any training and development needs. Duties for Produced work will include working with designers to accurately and safely realise their plans, and the design and creation of practical effects. For Received work, duties will include liaising with incoming companies to match their requests to our equipment, and managing the rigging of lighting and AV in a safe and timely manner. All to the highest standards possible within the time and financial resources agreed and available. The job involves both hands-on and office-based work, and regular evenings and weekends will be expected. Salary -£28,520 To £31,689 per annum plus overtime and UKT/BECTU Get-Outs as applicable. Potential interview dates -24th/25th February You will have good experience in a lead Lighting and/or AV role in a professional theatre or entertainments venue, you will have solid knowledge and expertise of technical theatre, including producing shows. You will have proven leadership skills, and have the ability to work with a wide range of people, personalities, and departments, sometimes under a great deal of time pressure. You will be competent and confident in regards to industry Heath and Safety, accomplished and accurate in IT skills and record-keeping, and have an interest in supporting learners of all ages. As this role involves working with young people, a full DBS check will be required. Lead the team of lighting technicians, ensuring the wellbeing, motivation, professional development and satisfactory conduct of all assigned staff. Directly supervise the work of technicians. Instruct team members, allocate work and ensure work is processed accurately and on time. Overseeing and running fit-ups, get-outs and operating shows in accordance with staff rotas. Administrating the running of the department; providing schedules, budgets and time sheets as required. Recruit, supervise, and manage all Lighting Department team members working at Derby Theatre ensuring their time is scheduled as effectively as possible adhering to the UK Theatre/BECTU Agreement. Use judgement, technical knowledge and expertise to provide advice, guidance and solutions in your specialist areas of risk and expenditure. Influence outcomes to achieve long term resilience for your department. To be a proactive member of the production team promoting and maintaining high production values. Keep yourself and your team aware of developments and issues developing in Derby Theatre and the wider theatre industry. Identify and ensure appropriate training and induction is given to all departmental staff and provide in-house training wherever possible. To deputise in the absence of the Technical Manager. Work closely with multiple touring companies, directors and designers to ensure their artistic vision can be safely delivered, and within timescale and budget. Operating shows in accordance with staff rotas. To act as Duty Technician, as required, taking responsibility for the security of the building, its occupants and associated equipment. Being familiar and complying with current Health & Safety regulations relevant to the industry and keeping abreast of changes to such regulations. Implementing and overseeing Health & Safety in all backstage and onstage areas, including the control room, adhering to Health & Safety regulations and the in-house Health & Safety policy. Responsible for creating and monitoring suitable risk assessments and method statements for all department related activities, and producing and maintaining PAT, COSHH and any other Health & Safety records relevant to the department as required. To liaise with the Head of Production regarding production or building Health & Safety issues that may affect performing or incoming companies. Set and lead standards for in house safe electrical working, and work with designers and directors to be sure incoming rigs can be safely achieved. Translate complex rig and patch plans to the stage, using expertise at design stage to negotiate, influence and inform the creative team to produce workable schemes of design. Plan, oversee, create, and install all rehearsal and production practical's as necessary. Ensure that assigned budgets are managed efficiently and to assist the Head of Production and Technical Manager in financial planning and budgeting objectives. Costing and sourcing hires and materials for productions and rehearsals as required. Ordering equipment and consumables as necessary in accordance with budgets and financial procedures. To identify additional income generation opportunities from department resources. To keep up to date with environmental best practice in the theatre industry, such as the Green Book and Julie's Bicycle monitoring tools. To monitor the use of materials and equipment in use, looking at levels of re-use, recycling, and reduced energy consumption. To champion and develop the use of more environmental policies in the production department. Actively understand and promote the values and mission of the Learning Theatre. Actively support Derby Theatre's Learning Theatre model, including engaging with the University of Derby's Theatre-related higher education provision. Lead and facilitate learning opportunities and support the theatre's wider role as a learning environment. Provide technical support to assigned learning productions and projects. To keep up to date with developments in the industry as they relate to your role, and to contribute to the overall development of the department and organisation. A complete list of Principal accountabilities can be found on the attached job description A proven track-record of working in a lighting department in a similar-sized Producing and Receiving theatre Experience of programming ETC lighting desks for mid-scale to large shows Experience of QLab operation/programming for mid-scale to large shows Experience of video programming Skills, knowledge & abilities Proven leadership and communication skills, with the ability delegate and to take control when needed, while remaining calm under pressure Comprehensive knowledge and practical experience of theatre lighting and AV equipment and rigging techniques Comprehensive knowledge of programming and troubleshooting ETC consoles Comprehensive knowledge of programming and troubleshooting QLab Ability to work from technical drawings Ability to carry out the physical demands of the role, including Get Ins and Outs, working at height, and evening and weekend work as required Knowledge of working with and implementation of the UKT/BECTU agreement Willingness and ability to support learners of different ages, including students and young people Business requirements Evening, weekend . click apply for full job details
About The Role As the Head of Customer Success in our contact centre, you will lead the strategic direction, operational execution, and cultural development of our Customer Success function. Your mission is to deliver exceptional, technology-enabled customer journeys, ensuring that every enquiry, order, and service interaction is handled with ownership, empathy, and efficiency. This role is pivotal in blending human-centric service with AI and digital tools, ensuring that automation complements - not replaces - human value, and that the function consistently drives performance across experience, fulfilment, compliance, and commercial KPIs. Key Responsibilities Leadership & Strategy Define and execute the Customer Success vision, aligning with business goals and customer needs. Build and inspire a high-performing team culture focused on ownership, excellence, and customer obsession. Act as the strategic voice of the customer within the business, influencing decisions across operations, technology, product, and commercial teams. Technology & AI Enablement Lead the adoption of AI, automation, and contact centre technology to enhance enquiry handling, fulfilment tracking, and customer communication. Collaborate with digital, IT, and transformation teams to deploy: AI-powered chat, call routing, or response tools Self-service platforms and knowledge bases Predictive analytics for proactive customer support Create a culture of "human + digital" enablement, ensuring the team sees technology as a tool for empowerment, not replacement. Customer Experience & Journey Management Own and optimise the end-to-end customer journey from quote to fulfilment, ensuring clarity, consistency, and confidence at every touchpoint. Work cross-functionally with depots, operations, logistics, and sales to improve handoffs, remove friction, and improve delivery performance. Translate insights from VoC programmes, complaints, and analytics into targeted service improvements. Performance & KPI Ownership Drive metrics such as: Quote-to-order conversion Fulfilment SLAs and service accuracy Customer satisfaction (CSAT, NPS) AI/self-service deflection rates First-contact resolution Revenue retention and upsell Establish and evolve scorecards that reflect both human and tech-driven success metrics. People Leadership Lead, coach, and develop Team Leaders and Customer Success Executives to deliver against service and growth goals. Foster a high-engagement culture, where people are motivated by purpose, supported by great tools, and empowered to take accountability. Champion inclusion, feedback, and personal development at every level. Compliance & Quality Ensure quality assurance, data integrity, and regulatory compliance across all interactions. Embed quality frameworks into AI outputs and automated interactions, ensuring governance over digital tools. What can we offer you in return? You'll be joining a highly successful FTSE100 company, the UK's largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme. About You To succeed in the role you will bring the following skill-set and behaviours: Proven experience in Customer Success or Contact Centre leadership roles. Strong understanding of contact centre platforms, CRM tools, and AI-driven technologies. Strong leadership and coaching skills across distributed and diverse teams. Experience in cross-functional working with operations, logistics, and commercial functions. Track record of driving performance and delivering against ambitious KPIs. Analytical mindset, comfortable working with data and technology platforms (CRM, telephony, workflow tools). Excellent communication, stakeholder management, and customer advocacy skills. Experience deploying or working alongside digital solutions (e.g. chatbots, predictive routing, automation). Commercially astute and confident in managing P&L-impacting metrics. Excellent stakeholder engagement skills and a track record of cross-functional collaboration. Desirable Background in B2B service-led organisations or logistics/fulfilment environments. Experience leading technology adoption or digital transformation projects. Familiarity with customer experience frameworks (e.g. Six Sigma, Lean, CX design). About Us Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. Our people are at the heart of our values and they're our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We're raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You'll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
Feb 20, 2026
Full time
About The Role As the Head of Customer Success in our contact centre, you will lead the strategic direction, operational execution, and cultural development of our Customer Success function. Your mission is to deliver exceptional, technology-enabled customer journeys, ensuring that every enquiry, order, and service interaction is handled with ownership, empathy, and efficiency. This role is pivotal in blending human-centric service with AI and digital tools, ensuring that automation complements - not replaces - human value, and that the function consistently drives performance across experience, fulfilment, compliance, and commercial KPIs. Key Responsibilities Leadership & Strategy Define and execute the Customer Success vision, aligning with business goals and customer needs. Build and inspire a high-performing team culture focused on ownership, excellence, and customer obsession. Act as the strategic voice of the customer within the business, influencing decisions across operations, technology, product, and commercial teams. Technology & AI Enablement Lead the adoption of AI, automation, and contact centre technology to enhance enquiry handling, fulfilment tracking, and customer communication. Collaborate with digital, IT, and transformation teams to deploy: AI-powered chat, call routing, or response tools Self-service platforms and knowledge bases Predictive analytics for proactive customer support Create a culture of "human + digital" enablement, ensuring the team sees technology as a tool for empowerment, not replacement. Customer Experience & Journey Management Own and optimise the end-to-end customer journey from quote to fulfilment, ensuring clarity, consistency, and confidence at every touchpoint. Work cross-functionally with depots, operations, logistics, and sales to improve handoffs, remove friction, and improve delivery performance. Translate insights from VoC programmes, complaints, and analytics into targeted service improvements. Performance & KPI Ownership Drive metrics such as: Quote-to-order conversion Fulfilment SLAs and service accuracy Customer satisfaction (CSAT, NPS) AI/self-service deflection rates First-contact resolution Revenue retention and upsell Establish and evolve scorecards that reflect both human and tech-driven success metrics. People Leadership Lead, coach, and develop Team Leaders and Customer Success Executives to deliver against service and growth goals. Foster a high-engagement culture, where people are motivated by purpose, supported by great tools, and empowered to take accountability. Champion inclusion, feedback, and personal development at every level. Compliance & Quality Ensure quality assurance, data integrity, and regulatory compliance across all interactions. Embed quality frameworks into AI outputs and automated interactions, ensuring governance over digital tools. What can we offer you in return? You'll be joining a highly successful FTSE100 company, the UK's largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme. About You To succeed in the role you will bring the following skill-set and behaviours: Proven experience in Customer Success or Contact Centre leadership roles. Strong understanding of contact centre platforms, CRM tools, and AI-driven technologies. Strong leadership and coaching skills across distributed and diverse teams. Experience in cross-functional working with operations, logistics, and commercial functions. Track record of driving performance and delivering against ambitious KPIs. Analytical mindset, comfortable working with data and technology platforms (CRM, telephony, workflow tools). Excellent communication, stakeholder management, and customer advocacy skills. Experience deploying or working alongside digital solutions (e.g. chatbots, predictive routing, automation). Commercially astute and confident in managing P&L-impacting metrics. Excellent stakeholder engagement skills and a track record of cross-functional collaboration. Desirable Background in B2B service-led organisations or logistics/fulfilment environments. Experience leading technology adoption or digital transformation projects. Familiarity with customer experience frameworks (e.g. Six Sigma, Lean, CX design). About Us Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. Our people are at the heart of our values and they're our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We're raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You'll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
HEAD of PROJECT MANAGEMENT / TEAM LEADER Primary Objectives/Key Tasks To direct, develop and manage the Project Management, Architectural/Design Teams To run the Project Management team and ensure the comprehensive delivery of Project Management, Employers' Agent, Project Monitoring, Brand Guardian services and Cost Management services for our leading clients. The individual will need to be able to communicate in a professional and efficient manner with clients, suppliers, consultants and contractors at a variety of levels and have excellent organisational, administrative, communication, technical, commercial, management and presentation skills. Business Development and the on-going development of practices and processes aligned to contemporary legislation will also play a key part in this role. The individual will be required to:- Have experience and established PM Team running skills in a prior Senior PM capacity. Plan, manage and control the effective resourcing of the PM team including geographical or freelance resources as projects dictate with total ownership for the consistency and quality to offer the highest Client satisfaction levels. Ensure the basis of contracting is robust and risk averse using company templates and improving processes and QA across PM and multidisciplinary appointments including Project Monitoring (Brand Guardian), Cost management and Architectural/other duties. To be instrumental in obtaining new and repeat business at the correct fee levels and efficiencies required for a profitable (target 50% Gross margin) return from the team. Mentor and develop junior PM, brand guardians and QS in your team and to provide a wider mature/ mentoring senior resource to the "Build" team. Work closely with and support the Board Directors in delivering growth objectives efficiently to achieve and exceed the company budget. Be instrumental in obtaining new and developing repeat business at the correct fee levels and efficiencies required for a profitable (target 50% gross margin) return to ensure the services offered by the PM team can be applied for internal PM challenges. To make proposals for service improvement, training, growth and expansion for an effective integration and growth of the PM / Architectural offer to incrementally bolster revenues for both disciplines. General Duties Team Leader: Operate on a leadership basis in a team environment setting standards of excellence Review, implement and manage PM Practice Policy and Procedures Lead on Procurement advice and suitability of forms of Contract Provide central QA checking role for maintaining production quality Ensure the company is kept abreast of developments in the profession, construction industry etc, and fulfil the requirements of PM Team CPD Explore opportunities for Team PM/EA; Regularly review scope and terms of service with team Ensure consistency and effectiveness of standard reporting templates Implement internal training and development for consistent results in outputs Ensure regular and consistent reporting to Clients Consult with other (partnering) professionals for best practice Lead as Key Account PM on larger projects Brand Guardian Liaise with Design (Shape) / Retail Planning (Make) teams for Brand standards Ensure consistency in application of standards in lead projects Manage Supply chain implications Track multiple project progress Cost Management Manage and report regularly on all Budget related project milestones Ensure regular and consistent reporting to Clients Advise on trend and cost benchmarking relative to industry indices Commercial (PM and Architecture P&L) Manage the preparation of pitch documents and approval of fee proposals and quotes Track and monitor the workflow and forecast revenues Manage the cash flow and the invoicing with Finance Complete weekly workflow reviews and forecast quarterly budget reviews Plot new opportunities for revenue growth and develop leads with BD Report quarterly plans for growth and Development to Board Communication Ensure PM team is addressing actions and duties promptly and providing regular Client feedback Address internal communications between departments to ensure consistency of outputs and wholly integrated project deliverable from Design / Feasibility / Brand Guardianship / Architectural and PM output Ensure reports and communications are issued in good time Communicate production standards and requirements to the team Internal Communications Ensure liaison between Team Leaders and arrange regular internal briefings and QA checking for consistently informed deliverables on all project issues Marketing Always promote the business in a positive and constructive light Attend and present as required on new business initiatives as part of the Senior leadership team Manage a sustainable level of resource Other Ensure the company are meeting the institutional PM standards of accreditation Measurement of Success Seamless and efficient implementation of PM processes that incrementally improve PM productivity Lead on internal and external PM processes for a more integrated business Incrementally increase revenue from new business or viable diversification with improved profit margins. (Grow Revenue 20% per annum (measured by discipline An increase in awareness among our clients and staff of PM capability and effectiveness Successful definition of standalone PM, BG and QS services independently of Architectural or Multi disciplined appointments. Expansion and development of key clients for larger projects (Target > 8m newbuild per annum). Expansion and development of PM / Architectural success in new sector (Non-automotive x 1 per annum) Effective development and mentoring of Build The Head of PM will report on all matters to the "Build" Board Director.
Feb 20, 2026
Full time
HEAD of PROJECT MANAGEMENT / TEAM LEADER Primary Objectives/Key Tasks To direct, develop and manage the Project Management, Architectural/Design Teams To run the Project Management team and ensure the comprehensive delivery of Project Management, Employers' Agent, Project Monitoring, Brand Guardian services and Cost Management services for our leading clients. The individual will need to be able to communicate in a professional and efficient manner with clients, suppliers, consultants and contractors at a variety of levels and have excellent organisational, administrative, communication, technical, commercial, management and presentation skills. Business Development and the on-going development of practices and processes aligned to contemporary legislation will also play a key part in this role. The individual will be required to:- Have experience and established PM Team running skills in a prior Senior PM capacity. Plan, manage and control the effective resourcing of the PM team including geographical or freelance resources as projects dictate with total ownership for the consistency and quality to offer the highest Client satisfaction levels. Ensure the basis of contracting is robust and risk averse using company templates and improving processes and QA across PM and multidisciplinary appointments including Project Monitoring (Brand Guardian), Cost management and Architectural/other duties. To be instrumental in obtaining new and repeat business at the correct fee levels and efficiencies required for a profitable (target 50% Gross margin) return from the team. Mentor and develop junior PM, brand guardians and QS in your team and to provide a wider mature/ mentoring senior resource to the "Build" team. Work closely with and support the Board Directors in delivering growth objectives efficiently to achieve and exceed the company budget. Be instrumental in obtaining new and developing repeat business at the correct fee levels and efficiencies required for a profitable (target 50% gross margin) return to ensure the services offered by the PM team can be applied for internal PM challenges. To make proposals for service improvement, training, growth and expansion for an effective integration and growth of the PM / Architectural offer to incrementally bolster revenues for both disciplines. General Duties Team Leader: Operate on a leadership basis in a team environment setting standards of excellence Review, implement and manage PM Practice Policy and Procedures Lead on Procurement advice and suitability of forms of Contract Provide central QA checking role for maintaining production quality Ensure the company is kept abreast of developments in the profession, construction industry etc, and fulfil the requirements of PM Team CPD Explore opportunities for Team PM/EA; Regularly review scope and terms of service with team Ensure consistency and effectiveness of standard reporting templates Implement internal training and development for consistent results in outputs Ensure regular and consistent reporting to Clients Consult with other (partnering) professionals for best practice Lead as Key Account PM on larger projects Brand Guardian Liaise with Design (Shape) / Retail Planning (Make) teams for Brand standards Ensure consistency in application of standards in lead projects Manage Supply chain implications Track multiple project progress Cost Management Manage and report regularly on all Budget related project milestones Ensure regular and consistent reporting to Clients Advise on trend and cost benchmarking relative to industry indices Commercial (PM and Architecture P&L) Manage the preparation of pitch documents and approval of fee proposals and quotes Track and monitor the workflow and forecast revenues Manage the cash flow and the invoicing with Finance Complete weekly workflow reviews and forecast quarterly budget reviews Plot new opportunities for revenue growth and develop leads with BD Report quarterly plans for growth and Development to Board Communication Ensure PM team is addressing actions and duties promptly and providing regular Client feedback Address internal communications between departments to ensure consistency of outputs and wholly integrated project deliverable from Design / Feasibility / Brand Guardianship / Architectural and PM output Ensure reports and communications are issued in good time Communicate production standards and requirements to the team Internal Communications Ensure liaison between Team Leaders and arrange regular internal briefings and QA checking for consistently informed deliverables on all project issues Marketing Always promote the business in a positive and constructive light Attend and present as required on new business initiatives as part of the Senior leadership team Manage a sustainable level of resource Other Ensure the company are meeting the institutional PM standards of accreditation Measurement of Success Seamless and efficient implementation of PM processes that incrementally improve PM productivity Lead on internal and external PM processes for a more integrated business Incrementally increase revenue from new business or viable diversification with improved profit margins. (Grow Revenue 20% per annum (measured by discipline An increase in awareness among our clients and staff of PM capability and effectiveness Successful definition of standalone PM, BG and QS services independently of Architectural or Multi disciplined appointments. Expansion and development of key clients for larger projects (Target > 8m newbuild per annum). Expansion and development of PM / Architectural success in new sector (Non-automotive x 1 per annum) Effective development and mentoring of Build The Head of PM will report on all matters to the "Build" Board Director.
Commercial Manager About the Commercial Manager role: Somerset Solders Ltd is entering an important next phase of its development, with a refreshed leadership structure designed to support sustainable growth and clearer accountability. The company operates two established brands: Somerset Solders (specialising in soldering equipment, products and sundries for the electronics industry) and Somerset Workwear (providing professional workwear and PPE). We are now seeking a Commercial Manager to lead the commercial performance of the business across sales, purchasing and marketing, working in close partnership with the Managing Director. This is a senior, hands-on commercial leadership role within an SME environment. It will suit someone who enjoys autonomy, takes ownership of outcomes, and combines strong commercial judgement with practical execution. Commercial Manager Responsibilities Sales & revenue growth: Lead the sales strategy, build and manage a healthy pipeline across both brands, drive customer acquisition/retention/growth, and implement effective account management and segmentation. Pricing, margin & commercial discipline: Head up the execution of pricing and discounting within agreed frameworks, protect gross margin through disciplined decision-making, monitor performance trends, and provide insight on pricing pressures and opportunities. Supplier purchasing & availability: Own day-to-day purchasing, supplier communication and negotiations, manage lead times/MOQs/shortages, maintain strong relationships, and escalate any significant supplier risks. Marketing & demand generation: Lead commercial marketing execution within agreed budgets, manage external partners (e.g. PPC/digital agencies), track ROI and lead quality, and ensure close alignment between marketing and sales outcomes. Customer relationships: Serve as the primary commercial contact for large customers, lead negotiations and pricing discussions, resolve issues related to pricing/supply/terms, and escalate only exceptional or high-risk matters. Leadership & collaboration: Line-manage and develop the Sales Administrator team (x2), work closely with the Managing Director on strategy and growth planning, contribute market/competitor insight and customer feedback, and help foster a professional, collaborative and commercially focused culture. What success looks like In your first months you will take clear ownership of commercial execution, improve sales visibility/pipeline/forecasting, protect and improve gross margin, strengthen supplier and customer relationships, and reduce day-to-day commercial pressure on the Managing Director. Commercial Manager Requirements Essential experience Proven commercial management experience within an SME or similar environment Strong background in sales leadership, pricing and customer management Experience managing suppliers and commercial purchasing decisions Ability to balance strategic thinking with hands-on delivery Strong commercial judgement and confident decision-making Desirable experience Experience in B2B, technical, manufacturing or distribution environments Exposure to digital marketing or performance-based marketing (e.g. PPC) Experience managing or developing small commercial teams Personal attributes Commercially astute and data-driven Pragmatic, adaptable and comfortable in a growing SME Confident operating with autonomy within agreed frameworks Collaborative, accountable and outcomes-focused Commercial Manager Benefits A genuinely senior commercial role with real ownership and influence Close partnership with the Managing Director Opportunity to shape the commercial direction of a growing SME A stable, well-established business with a clear future plan Company pension scheme Flexibility in working arrangements to support a healthy work-life balance (office-based role with some flexibility considered) This role is designed for candidates who want responsibility, influence and the opportunity to make a visible impact in an SME setting.
Feb 20, 2026
Full time
Commercial Manager About the Commercial Manager role: Somerset Solders Ltd is entering an important next phase of its development, with a refreshed leadership structure designed to support sustainable growth and clearer accountability. The company operates two established brands: Somerset Solders (specialising in soldering equipment, products and sundries for the electronics industry) and Somerset Workwear (providing professional workwear and PPE). We are now seeking a Commercial Manager to lead the commercial performance of the business across sales, purchasing and marketing, working in close partnership with the Managing Director. This is a senior, hands-on commercial leadership role within an SME environment. It will suit someone who enjoys autonomy, takes ownership of outcomes, and combines strong commercial judgement with practical execution. Commercial Manager Responsibilities Sales & revenue growth: Lead the sales strategy, build and manage a healthy pipeline across both brands, drive customer acquisition/retention/growth, and implement effective account management and segmentation. Pricing, margin & commercial discipline: Head up the execution of pricing and discounting within agreed frameworks, protect gross margin through disciplined decision-making, monitor performance trends, and provide insight on pricing pressures and opportunities. Supplier purchasing & availability: Own day-to-day purchasing, supplier communication and negotiations, manage lead times/MOQs/shortages, maintain strong relationships, and escalate any significant supplier risks. Marketing & demand generation: Lead commercial marketing execution within agreed budgets, manage external partners (e.g. PPC/digital agencies), track ROI and lead quality, and ensure close alignment between marketing and sales outcomes. Customer relationships: Serve as the primary commercial contact for large customers, lead negotiations and pricing discussions, resolve issues related to pricing/supply/terms, and escalate only exceptional or high-risk matters. Leadership & collaboration: Line-manage and develop the Sales Administrator team (x2), work closely with the Managing Director on strategy and growth planning, contribute market/competitor insight and customer feedback, and help foster a professional, collaborative and commercially focused culture. What success looks like In your first months you will take clear ownership of commercial execution, improve sales visibility/pipeline/forecasting, protect and improve gross margin, strengthen supplier and customer relationships, and reduce day-to-day commercial pressure on the Managing Director. Commercial Manager Requirements Essential experience Proven commercial management experience within an SME or similar environment Strong background in sales leadership, pricing and customer management Experience managing suppliers and commercial purchasing decisions Ability to balance strategic thinking with hands-on delivery Strong commercial judgement and confident decision-making Desirable experience Experience in B2B, technical, manufacturing or distribution environments Exposure to digital marketing or performance-based marketing (e.g. PPC) Experience managing or developing small commercial teams Personal attributes Commercially astute and data-driven Pragmatic, adaptable and comfortable in a growing SME Confident operating with autonomy within agreed frameworks Collaborative, accountable and outcomes-focused Commercial Manager Benefits A genuinely senior commercial role with real ownership and influence Close partnership with the Managing Director Opportunity to shape the commercial direction of a growing SME A stable, well-established business with a clear future plan Company pension scheme Flexibility in working arrangements to support a healthy work-life balance (office-based role with some flexibility considered) This role is designed for candidates who want responsibility, influence and the opportunity to make a visible impact in an SME setting.
Hybrid role with two to three days a week in our London office About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role We're looking for a Head of product marketing to join our Content and Comms team. This is a newly created role designed to accelerate the growth and impact of Seccl's brand. You'll lead how Seccl's suite of software and services is positioned, articulated and taken to market. As a core part of our commercial function, you'll define and drive a product marketing strategy that helps digital banks, wealthtechs, investment platforms and adviser firms clearly understand how Seccl can power their investment propositions - at speed and at scale. The Content and Comms team sits at the centre of how Seccl shows up in the market. We shape our brand and drive awareness and engagement through content, campaigns and events. As we scale, we're focused on delivering creative, insight-led activity that directly supports commercial outcomes and strengthens our position in the industry. Working at the heart of the business and partnering closely with Product, Marketing and Commercial teams, you'll build the messaging frameworks, positioning and go-to-market structure that connect what we build to the value our clients care about most. You'll play a pivotal role in ensuring our propositions are clear, differentiated and consistently adopted - while helping to establish and mature a product marketing function that's central to Seccl's next stage of growth. On a typical day you will be Shaping and delivering the product marketing strategy that connects what we build to how we sell and communicate it Establishing clear frameworks for positioning, messaging and market segmentation to guide commercial activity Equipping the commercial team with compelling value propositions, clear messaging and competitive insight Developing a strong understanding of our target market and ideal customer profile Leading go-to-market planning for launches and releases, ensuring aligned objectives and coordinated cross-team activity Capturing and sharing customer and market insight to inform propositions, messaging and go-to-market decisions Coaching and developing a small, high-performing product marketing team Championing clarity, collaboration and evidence-based decision-making across the commercial engine This role's for you if You have significant experience in product marketing or proposition management within fintech, SaaS or another B2B technology environment You're an inspiring people leader with proven experience developing and motivating high-performing teams You're skilled at designing and executing go-to-market strategies, value propositions and product positioning You collaborate effectively across product, content, design and sales teams, bringing empathy and alignment You have a strategic mindset and can balance long-term brand building with near-term commercial impact You communicate clearly and confidently, simplifying complex concepts You have experience scaling a product marketing function in a fast-growing technology company This role isn't for you if You rely on a lot of top-down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £90,000 and £100,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Option to work abroad for up to six weeks a year Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 mins competencies-based interview with the hiring manager and Product, marketing and insight lead Second stage - one-hour technical interview or assessment with several key stakeholders from across the business Final stage - 45 mins bar-raiser culture-based interview We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
Feb 20, 2026
Full time
Hybrid role with two to three days a week in our London office About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role We're looking for a Head of product marketing to join our Content and Comms team. This is a newly created role designed to accelerate the growth and impact of Seccl's brand. You'll lead how Seccl's suite of software and services is positioned, articulated and taken to market. As a core part of our commercial function, you'll define and drive a product marketing strategy that helps digital banks, wealthtechs, investment platforms and adviser firms clearly understand how Seccl can power their investment propositions - at speed and at scale. The Content and Comms team sits at the centre of how Seccl shows up in the market. We shape our brand and drive awareness and engagement through content, campaigns and events. As we scale, we're focused on delivering creative, insight-led activity that directly supports commercial outcomes and strengthens our position in the industry. Working at the heart of the business and partnering closely with Product, Marketing and Commercial teams, you'll build the messaging frameworks, positioning and go-to-market structure that connect what we build to the value our clients care about most. You'll play a pivotal role in ensuring our propositions are clear, differentiated and consistently adopted - while helping to establish and mature a product marketing function that's central to Seccl's next stage of growth. On a typical day you will be Shaping and delivering the product marketing strategy that connects what we build to how we sell and communicate it Establishing clear frameworks for positioning, messaging and market segmentation to guide commercial activity Equipping the commercial team with compelling value propositions, clear messaging and competitive insight Developing a strong understanding of our target market and ideal customer profile Leading go-to-market planning for launches and releases, ensuring aligned objectives and coordinated cross-team activity Capturing and sharing customer and market insight to inform propositions, messaging and go-to-market decisions Coaching and developing a small, high-performing product marketing team Championing clarity, collaboration and evidence-based decision-making across the commercial engine This role's for you if You have significant experience in product marketing or proposition management within fintech, SaaS or another B2B technology environment You're an inspiring people leader with proven experience developing and motivating high-performing teams You're skilled at designing and executing go-to-market strategies, value propositions and product positioning You collaborate effectively across product, content, design and sales teams, bringing empathy and alignment You have a strategic mindset and can balance long-term brand building with near-term commercial impact You communicate clearly and confidently, simplifying complex concepts You have experience scaling a product marketing function in a fast-growing technology company This role isn't for you if You rely on a lot of top-down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £90,000 and £100,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Option to work abroad for up to six weeks a year Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 mins competencies-based interview with the hiring manager and Product, marketing and insight lead Second stage - one-hour technical interview or assessment with several key stakeholders from across the business Final stage - 45 mins bar-raiser culture-based interview We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
About Mous We are Mous (pronounced "mouse," not "moose"). We believe people deserve gear that performs and empowers them to live fully, which is why we create premium, utilitarian products designed to deliver uncompromising performance. Every Mous product is engineered from first principles, tested relentlessly, and built to be trusted when it matters most. From daily commutes to extreme adventures, our gear keeps up so you can live without limits. Our journey began with a simple belief; consumers should never have to compromise. Since launching our first Limitless Phone Case in 2017 with $2.5 million in pre-orders, we've invested over £5 million in R&D, building in house expertise and pushing the boundaries of performance. Today, our range includes phone cases, magnetic accessories, ultra fast chargers, backpacks, MacBook sleeves, and luggage, all designed to solve real problems, extend experiences, and empower people to stay at their best. About the Role As Talent Acquisition Lead, you will play a pivotal role in driving Mous's ambitious growth plans. You will shape and execute the Talent Acquisition strategy, partnering closely with senior leaders to design and deliver hiring plans aligned with business priorities. This role will focus on building high quality, diverse talent pipelines, strengthening early career pathways, and continuously improving hiring processes, candidate experience, and overall quality of hire. You will help ensure Mous selects, attracts and retains the best people to fuel our growth. About You You are a strategic, hands on talent professional who thrives in a fast paced, high growth environment. With an entrepreneurial mindset, you spot opportunities, think creatively and commercially to solve problems, and take real ownership for your impact. You have a keen eye for talent, deep expertise in selection and assessment, and a genuine passion for building a high performing business through its people. You are confident partnering with senior leaders, using data and market insights to influence decisions, and balancing immediate hiring needs with long term workforce planning. You care deeply about candidate experience and believe that great hiring is fundamental to business success. Key Responsibilities Contribute to and execute the Talent Acquisition strategy to deliver current and future hiring needs Specialise in selection and assessment, continually improving how we identify high potential candidates Own and oversee the full candidate journey from application through to offer Attract high quality and diverse talent through proactive sourcing, headhunting, and networking Build and maintain pipelines of future talent across entry level, experienced, and senior roles Create and deliver pathways for PhD, graduate, and early career talent, including awareness and attraction strategies Partner with senior leaders on workforce planning, succession planning, and organisational design Lead salary benchmarking and contribute to crafting competitive, equitable compensation packages Optimise hiring processes to improve outcomes, reduce inefficiencies, and embed inclusive hiring frameworks Coach, upskill, and develop the Talent Coordinator Ensure new starters are set up for success through effective onboarding and development pathways How will success be measured? Delivery of hiring plans aligned to business growth and strategic priorities Strong, future ready talent pipelines for critical and hard to hire roles Improved quality of hire, as measured by hiring manager feedback and early performance indicators Reduced time to hire and improved process efficiency Positive candidate experience feedback across all stages of recruitment Successful delivery and engagement in early career and graduate pathways Effective development and performance of the Talent Coordinator Skills requirements Ability to manage stakeholders at senior leadership level Strong communicator, capable of leading sessions and influencing direction Strategic thinking with a pragmatic, delivery focused mindset Entrepreneurial and solution focused mindset Collaborative and relationship driven approach Sound judgement and decision making capability Adaptability and resilience in a changing environment High attention to detail with excellent organisational skills Nice to have Experience in a high growth, scaling, or international organisation Experience building or scaling early career, graduate, or PhD talent programmes Familiarity with employer branding and attraction campaigns Experience mentoring or managing early career recruitment professionals About Our Offer We have a hybrid approach to working at Mous so our team can have flexibility during the week, and we can retain the collaborative and vibrant Mous culture that people love. We expect people to come into the office at least three days a week but some teams opt for more as it's beneficial for their workflow. Our office is in Hoxton and there are regular on site activities (e.g. happy hours, painting classes, yoga on the roof etc.). Here's a summary of the benefits of working at Mous: Opportunity to radically grow and develop through new experiences. Dream big, work hard, and make things happen! Multi functional teams of passionate, supportive and inspiring people A competitive salary reflective of your experience and value 30% discount for F&F on all Mous products 1 month paid leave after 5 years of service Regular on site activities at our Hoxton office Regular department and whole team socials 25 days' holiday, plus 8 bank holidays Cycle to Work Scheme Employee Assistance Programme Charlie HR perks package including discounts on hundreds of high street brands and services About Our Values Our values define how we work, how we make decisions, and how we treat one another at Mous. They underpin our culture and guide us as we grow, helping us move fast, stay focused, and build something we're proud of together. We expect everyone who joins Mous to live these values day to day and help strengthen them as the business evolves. Get Results We take ownership of our impact by understanding our goals and how our work contributes to them. We value focus, strong judgement, and high standards, prioritising the work that drives the greatest results. We lead with integrity, raise the bar through continuous improvement, and embrace innovation by taking smart risks, learning quickly, and showing grit and resilience when challenges arise. Work Together Collaboration is at the heart of how we operate. We value open communication, active listening, and learning from one another, encouraging regular feedback and shared problem solving. We celebrate great work, challenge each other respectfully, and treat everyone with empathy and kindness, recognising that our differences make us stronger as a team. Enjoy The Ride We encourage everyone at Mous to seize opportunities and shape their role in meaningful ways. In a fast moving and unpredictable industry, we stay agile, bold, and open to fresh ideas. While we work hard and aim high, we also believe work should be enjoyable - making time to connect, have fun, and celebrate success together. About Our Commitment Mous is an equal opportunity employer, and as a brand, we value authenticity and integrity. We strive to be different and know that if we are to create the most innovative products and deliver the best customer experience, we need to build a diverse team of individuals who can bring a variety of skills, experiences, and perspectives to the table. No matter your age, gender, sexual orientation, ethnicity, religion, or physical ability, at Mous, your individuality is celebrated.
Feb 20, 2026
Full time
About Mous We are Mous (pronounced "mouse," not "moose"). We believe people deserve gear that performs and empowers them to live fully, which is why we create premium, utilitarian products designed to deliver uncompromising performance. Every Mous product is engineered from first principles, tested relentlessly, and built to be trusted when it matters most. From daily commutes to extreme adventures, our gear keeps up so you can live without limits. Our journey began with a simple belief; consumers should never have to compromise. Since launching our first Limitless Phone Case in 2017 with $2.5 million in pre-orders, we've invested over £5 million in R&D, building in house expertise and pushing the boundaries of performance. Today, our range includes phone cases, magnetic accessories, ultra fast chargers, backpacks, MacBook sleeves, and luggage, all designed to solve real problems, extend experiences, and empower people to stay at their best. About the Role As Talent Acquisition Lead, you will play a pivotal role in driving Mous's ambitious growth plans. You will shape and execute the Talent Acquisition strategy, partnering closely with senior leaders to design and deliver hiring plans aligned with business priorities. This role will focus on building high quality, diverse talent pipelines, strengthening early career pathways, and continuously improving hiring processes, candidate experience, and overall quality of hire. You will help ensure Mous selects, attracts and retains the best people to fuel our growth. About You You are a strategic, hands on talent professional who thrives in a fast paced, high growth environment. With an entrepreneurial mindset, you spot opportunities, think creatively and commercially to solve problems, and take real ownership for your impact. You have a keen eye for talent, deep expertise in selection and assessment, and a genuine passion for building a high performing business through its people. You are confident partnering with senior leaders, using data and market insights to influence decisions, and balancing immediate hiring needs with long term workforce planning. You care deeply about candidate experience and believe that great hiring is fundamental to business success. Key Responsibilities Contribute to and execute the Talent Acquisition strategy to deliver current and future hiring needs Specialise in selection and assessment, continually improving how we identify high potential candidates Own and oversee the full candidate journey from application through to offer Attract high quality and diverse talent through proactive sourcing, headhunting, and networking Build and maintain pipelines of future talent across entry level, experienced, and senior roles Create and deliver pathways for PhD, graduate, and early career talent, including awareness and attraction strategies Partner with senior leaders on workforce planning, succession planning, and organisational design Lead salary benchmarking and contribute to crafting competitive, equitable compensation packages Optimise hiring processes to improve outcomes, reduce inefficiencies, and embed inclusive hiring frameworks Coach, upskill, and develop the Talent Coordinator Ensure new starters are set up for success through effective onboarding and development pathways How will success be measured? Delivery of hiring plans aligned to business growth and strategic priorities Strong, future ready talent pipelines for critical and hard to hire roles Improved quality of hire, as measured by hiring manager feedback and early performance indicators Reduced time to hire and improved process efficiency Positive candidate experience feedback across all stages of recruitment Successful delivery and engagement in early career and graduate pathways Effective development and performance of the Talent Coordinator Skills requirements Ability to manage stakeholders at senior leadership level Strong communicator, capable of leading sessions and influencing direction Strategic thinking with a pragmatic, delivery focused mindset Entrepreneurial and solution focused mindset Collaborative and relationship driven approach Sound judgement and decision making capability Adaptability and resilience in a changing environment High attention to detail with excellent organisational skills Nice to have Experience in a high growth, scaling, or international organisation Experience building or scaling early career, graduate, or PhD talent programmes Familiarity with employer branding and attraction campaigns Experience mentoring or managing early career recruitment professionals About Our Offer We have a hybrid approach to working at Mous so our team can have flexibility during the week, and we can retain the collaborative and vibrant Mous culture that people love. We expect people to come into the office at least three days a week but some teams opt for more as it's beneficial for their workflow. Our office is in Hoxton and there are regular on site activities (e.g. happy hours, painting classes, yoga on the roof etc.). Here's a summary of the benefits of working at Mous: Opportunity to radically grow and develop through new experiences. Dream big, work hard, and make things happen! Multi functional teams of passionate, supportive and inspiring people A competitive salary reflective of your experience and value 30% discount for F&F on all Mous products 1 month paid leave after 5 years of service Regular on site activities at our Hoxton office Regular department and whole team socials 25 days' holiday, plus 8 bank holidays Cycle to Work Scheme Employee Assistance Programme Charlie HR perks package including discounts on hundreds of high street brands and services About Our Values Our values define how we work, how we make decisions, and how we treat one another at Mous. They underpin our culture and guide us as we grow, helping us move fast, stay focused, and build something we're proud of together. We expect everyone who joins Mous to live these values day to day and help strengthen them as the business evolves. Get Results We take ownership of our impact by understanding our goals and how our work contributes to them. We value focus, strong judgement, and high standards, prioritising the work that drives the greatest results. We lead with integrity, raise the bar through continuous improvement, and embrace innovation by taking smart risks, learning quickly, and showing grit and resilience when challenges arise. Work Together Collaboration is at the heart of how we operate. We value open communication, active listening, and learning from one another, encouraging regular feedback and shared problem solving. We celebrate great work, challenge each other respectfully, and treat everyone with empathy and kindness, recognising that our differences make us stronger as a team. Enjoy The Ride We encourage everyone at Mous to seize opportunities and shape their role in meaningful ways. In a fast moving and unpredictable industry, we stay agile, bold, and open to fresh ideas. While we work hard and aim high, we also believe work should be enjoyable - making time to connect, have fun, and celebrate success together. About Our Commitment Mous is an equal opportunity employer, and as a brand, we value authenticity and integrity. We strive to be different and know that if we are to create the most innovative products and deliver the best customer experience, we need to build a diverse team of individuals who can bring a variety of skills, experiences, and perspectives to the table. No matter your age, gender, sexual orientation, ethnicity, religion, or physical ability, at Mous, your individuality is celebrated.
Business Process Transformation Lead (Fundraising / Nonprofit) Contract: 9 months (with potential extension) Location: Remote (within 3 hours of GMT) Organisation: Animals Asia Foundation Animals Asia is delivering a major Business Process Transformation Project at an important moment in our global growth. We are seeking an experienced consultant or freelancer to lead the technical delivery and management of this work, helping us redesign core fundraising processes and build long-term capability across our global Supporter Engagement function. About Animals Asia Our Supporter Engagement Department is progressive and ambitious. Last year, our income grew by over 30%, and we have now launched our new 3 5 year strategic plan. We are moving towards a data-led Customer Experience model, combining relationship fundraising with innovation in technology, data and supporter journeys to create strong, meaningful engagement with supporters around the world. You will join a talented and dedicated international team at a time of investment and organisational transformation. This is a unique opportunity to shape how global fundraising operations work and to leave a long-lasting, positive impact for animals through improved supporter experience and stronger internal systems. This role will support operational transformation across all areas of Supporter Engagement, including Gift Processing, Data and Insight, Communications, Individual Giving, Supporter Care, Technology and Philanthropy. The Role We are looking for a consultant who can turn ambition into action by reducing operational debt, tackling manual processes, and creating scalable, efficient ways of working. This is a hands-on role, working directly with teams across the organisation to design, test and implement new business processes. Key Responsibilities 1. Transform core fundraising business processes • Map current ( as is ) processes, supporter journeys and touchpoints • Identify inefficiencies and design future-state ( to be ) workflows aligned with transformation goals • Apply process improvement methodologies to streamline operations • Create clear documentation for all redesigned processes and workflows • Work closely with the Head of Technology to translate business needs into technical requirements • Test, refine and support implementation of new processes with stakeholders 2. Project manage and champion a process-led approach • Act as project lead, following our internal project governance approach • Plan and facilitate workshops to gather requirements, assess options and develop process models • Support organisational change with communication planning and stakeholder engagement • Present clear, compelling recommendations to influence cross-functional teams • Encourage collaboration to ensure new processes are embedded and sustainable 3. Build long-term process management capability • Recommend tools and technology to support ongoing process management • Work with key stakeholders to improve their process management skills • Implement best practice standards for process mapping and documentation Essential Requirements • Significant experience in fundraising process mapping, redesign and implementation • Strong written and verbal communication skills • Ability to facilitate detailed, productive workshops • Proven experience as a project manager • Change management expertise, including supporting teams through new ways of working • Flexibility to attend meetings and workshops with our global team outside standard office hours (particularly mornings) Location Remote, ideally within 3 hours of GMT. How to Apply Please submit your expression of interest, including: • Your CV • A short personal statement (maximum one page) outlining how you would approach the project and how your experience meets the requirements • Your day rate • The number of days per week you can commit • Your earliest available start date • Confirmation that you are open to a nine-month contract (with potential extension) If you anticipate any issues meeting the deadline, please let us know so an alternative can be agreed.
Feb 20, 2026
Full time
Business Process Transformation Lead (Fundraising / Nonprofit) Contract: 9 months (with potential extension) Location: Remote (within 3 hours of GMT) Organisation: Animals Asia Foundation Animals Asia is delivering a major Business Process Transformation Project at an important moment in our global growth. We are seeking an experienced consultant or freelancer to lead the technical delivery and management of this work, helping us redesign core fundraising processes and build long-term capability across our global Supporter Engagement function. About Animals Asia Our Supporter Engagement Department is progressive and ambitious. Last year, our income grew by over 30%, and we have now launched our new 3 5 year strategic plan. We are moving towards a data-led Customer Experience model, combining relationship fundraising with innovation in technology, data and supporter journeys to create strong, meaningful engagement with supporters around the world. You will join a talented and dedicated international team at a time of investment and organisational transformation. This is a unique opportunity to shape how global fundraising operations work and to leave a long-lasting, positive impact for animals through improved supporter experience and stronger internal systems. This role will support operational transformation across all areas of Supporter Engagement, including Gift Processing, Data and Insight, Communications, Individual Giving, Supporter Care, Technology and Philanthropy. The Role We are looking for a consultant who can turn ambition into action by reducing operational debt, tackling manual processes, and creating scalable, efficient ways of working. This is a hands-on role, working directly with teams across the organisation to design, test and implement new business processes. Key Responsibilities 1. Transform core fundraising business processes • Map current ( as is ) processes, supporter journeys and touchpoints • Identify inefficiencies and design future-state ( to be ) workflows aligned with transformation goals • Apply process improvement methodologies to streamline operations • Create clear documentation for all redesigned processes and workflows • Work closely with the Head of Technology to translate business needs into technical requirements • Test, refine and support implementation of new processes with stakeholders 2. Project manage and champion a process-led approach • Act as project lead, following our internal project governance approach • Plan and facilitate workshops to gather requirements, assess options and develop process models • Support organisational change with communication planning and stakeholder engagement • Present clear, compelling recommendations to influence cross-functional teams • Encourage collaboration to ensure new processes are embedded and sustainable 3. Build long-term process management capability • Recommend tools and technology to support ongoing process management • Work with key stakeholders to improve their process management skills • Implement best practice standards for process mapping and documentation Essential Requirements • Significant experience in fundraising process mapping, redesign and implementation • Strong written and verbal communication skills • Ability to facilitate detailed, productive workshops • Proven experience as a project manager • Change management expertise, including supporting teams through new ways of working • Flexibility to attend meetings and workshops with our global team outside standard office hours (particularly mornings) Location Remote, ideally within 3 hours of GMT. How to Apply Please submit your expression of interest, including: • Your CV • A short personal statement (maximum one page) outlining how you would approach the project and how your experience meets the requirements • Your day rate • The number of days per week you can commit • Your earliest available start date • Confirmation that you are open to a nine-month contract (with potential extension) If you anticipate any issues meeting the deadline, please let us know so an alternative can be agreed.
RCOG - Royal College of Obstetricians and Gynaecologists
We have an exciting opportunity for a Head of People to join the College and shape a new role in the People team. This is a hands-on post, providing operational and strategic partnering across the College and taking a leadership role in the People team. You will be our expert on business partnering and employee relations, champion delivery of our equality, diversity and inclusion (EDI) plans and foster a supportive culture across the organisation. The Head of People will collaborate with the People team and leaders across the organisation to deliver our people enabling plan by leading on projects, overseeing our operations and developing our policies and procedures. Key responsibilities: Lead people partnering and employee relations Champion EDI and wellbeing Design and deliver organisational development and culture Coach and support effective, high-performing teams Use data analytics to identify trends, provide insights, recommend improvements Support delivery of our people operations work Deputise for Director of People when required his role is ideal for a talented people professional who is ready to develop their already significant experience by leading a small team while delivering operationally, implementing our ambitious people plans and making a meaningful impact in a values-led, mission focused organisation. For the full list of key responsibilities, please see the recruitment pack. About you We would love to hear from you if you are ready to contribute to our mission to improve the health of women and girls worldwide. You will have experience working in a business partnering model, understanding of great HR operations and have a passion for EDI, along with skills and capabilities in the following: Requirements: Credible, inclusive HR business partner to leaders at all levels Effective, authentic people manager Managing complex employee relations matters Deep understanding of employment law Supporting with organisational design, development and change management Shaping and implementing people policies Strong skills in data analytics, project management and policy and report writing CIPD level 5 qualification or equivalent expertise Our culture and benefits You will be based at our London Bridge offices. We offer hybrid working arrangements and this role will require regular office attendance at least one day a week to ensure visibility and collaboration. We offer a supportive, values-led culture and a competitive benefits package, including: 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January 10% employer pension contribution Life assurance and income protection schemes Employee assistance programme 24/7 confidential advice line and counselling Interest-free season ticket loan Free lunch in our offices in Union Street, London Daily wellness hour to support staff to take breaks and focus on wellness Tailored learning and development Enhanced wellbeing and family support Employee-led diversity networks Volunteering days Lifestyle discounts For a full list of the benefits we offer, please visit our careers site. How to apply Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website, to download the full job pack. Applications close at 10.00 am on Monday 9 March 2026. We will be interviewing candidates at the RCOG in Union Street, SE1 on Monday 16 March 2026. We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date. We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from candidates from all backgrounds, particularly those from underrepresented groups, including people with disabilities and Black, Asian, and minority ethnic candidates. We recognise that strong candidates may bring different career paths and experiences. If you are excited by the role and believe you can make a meaningful contribution, we encourage you to apply. We are proud to be a Disability Confident Employer under the UK Government s Disability Confident Scheme. We take positive action in employing disabled people, please let us know if you wish to declare that you have a disability. Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa. About us RCOG is a professional membership association dedicated to improving women s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women s health and health care across their life course. We are a global leader in this specialist area, supporting 18,000 members in the UK and internationally. Our values of high standards, innovation, openness, inclusiveness and trust are at the centre of all we do.
Feb 20, 2026
Full time
We have an exciting opportunity for a Head of People to join the College and shape a new role in the People team. This is a hands-on post, providing operational and strategic partnering across the College and taking a leadership role in the People team. You will be our expert on business partnering and employee relations, champion delivery of our equality, diversity and inclusion (EDI) plans and foster a supportive culture across the organisation. The Head of People will collaborate with the People team and leaders across the organisation to deliver our people enabling plan by leading on projects, overseeing our operations and developing our policies and procedures. Key responsibilities: Lead people partnering and employee relations Champion EDI and wellbeing Design and deliver organisational development and culture Coach and support effective, high-performing teams Use data analytics to identify trends, provide insights, recommend improvements Support delivery of our people operations work Deputise for Director of People when required his role is ideal for a talented people professional who is ready to develop their already significant experience by leading a small team while delivering operationally, implementing our ambitious people plans and making a meaningful impact in a values-led, mission focused organisation. For the full list of key responsibilities, please see the recruitment pack. About you We would love to hear from you if you are ready to contribute to our mission to improve the health of women and girls worldwide. You will have experience working in a business partnering model, understanding of great HR operations and have a passion for EDI, along with skills and capabilities in the following: Requirements: Credible, inclusive HR business partner to leaders at all levels Effective, authentic people manager Managing complex employee relations matters Deep understanding of employment law Supporting with organisational design, development and change management Shaping and implementing people policies Strong skills in data analytics, project management and policy and report writing CIPD level 5 qualification or equivalent expertise Our culture and benefits You will be based at our London Bridge offices. We offer hybrid working arrangements and this role will require regular office attendance at least one day a week to ensure visibility and collaboration. We offer a supportive, values-led culture and a competitive benefits package, including: 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January 10% employer pension contribution Life assurance and income protection schemes Employee assistance programme 24/7 confidential advice line and counselling Interest-free season ticket loan Free lunch in our offices in Union Street, London Daily wellness hour to support staff to take breaks and focus on wellness Tailored learning and development Enhanced wellbeing and family support Employee-led diversity networks Volunteering days Lifestyle discounts For a full list of the benefits we offer, please visit our careers site. How to apply Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website, to download the full job pack. Applications close at 10.00 am on Monday 9 March 2026. We will be interviewing candidates at the RCOG in Union Street, SE1 on Monday 16 March 2026. We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date. We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from candidates from all backgrounds, particularly those from underrepresented groups, including people with disabilities and Black, Asian, and minority ethnic candidates. We recognise that strong candidates may bring different career paths and experiences. If you are excited by the role and believe you can make a meaningful contribution, we encourage you to apply. We are proud to be a Disability Confident Employer under the UK Government s Disability Confident Scheme. We take positive action in employing disabled people, please let us know if you wish to declare that you have a disability. Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa. About us RCOG is a professional membership association dedicated to improving women s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women s health and health care across their life course. We are a global leader in this specialist area, supporting 18,000 members in the UK and internationally. Our values of high standards, innovation, openness, inclusiveness and trust are at the centre of all we do.
Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference. We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries. As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly. About you; This is a terrific opportunity to play a fundamental role as Helpline and Support Officer at Muscular Dystrophy UK s and provide tailored advice and practical support to individuals and families affected by muscle-wasting and weakening conditions. This is a new, 12months fixed term, full-time position that has been created to strengthen the delivery of key services, improve efficiency, and enhance the overall experience for those we support as we deliver our new strategy. The Helpline and Support Officer role sits within the Services and Support Directorate and provides tailored advice and practical support to individuals and families living with muscle wasting and weakening conditions from the point of diagnosis and beyond. You'll support people to navigate the UK s health, social care and welfare systems, enabling access to the services, benefits and equipment they are entitled to. You'll be involved in informal advocacy, helping service users communicate their needs to overcome barriers; while ensuring they receive high-quality and ongoing support throughout their journey. About us: Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically. This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won t stop until we achieve it. Values and behaviours: A positive attitude and approach that reflect the charity s values. Seek opportunities to contribute to the development of the charity. A commitment to and an understanding of disability issues, equality, diversity and inclusion. Always demonstrate role model behaviour. Benefits: We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally. Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work life balance, and career development. Our offer range of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more Location: Head Office, London SE1 (with flexibility for hybrid working) Closing date: Sunday 15th March 2026 Interview dates: NB: Please note that we are interviewing on a rolling basis and may close the advert earlier than the stated deadline if we successfully fill the role. Please download the job description to see full role responsibilities
Feb 20, 2026
Full time
Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference. We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries. As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly. About you; This is a terrific opportunity to play a fundamental role as Helpline and Support Officer at Muscular Dystrophy UK s and provide tailored advice and practical support to individuals and families affected by muscle-wasting and weakening conditions. This is a new, 12months fixed term, full-time position that has been created to strengthen the delivery of key services, improve efficiency, and enhance the overall experience for those we support as we deliver our new strategy. The Helpline and Support Officer role sits within the Services and Support Directorate and provides tailored advice and practical support to individuals and families living with muscle wasting and weakening conditions from the point of diagnosis and beyond. You'll support people to navigate the UK s health, social care and welfare systems, enabling access to the services, benefits and equipment they are entitled to. You'll be involved in informal advocacy, helping service users communicate their needs to overcome barriers; while ensuring they receive high-quality and ongoing support throughout their journey. About us: Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically. This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won t stop until we achieve it. Values and behaviours: A positive attitude and approach that reflect the charity s values. Seek opportunities to contribute to the development of the charity. A commitment to and an understanding of disability issues, equality, diversity and inclusion. Always demonstrate role model behaviour. Benefits: We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally. Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work life balance, and career development. Our offer range of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more Location: Head Office, London SE1 (with flexibility for hybrid working) Closing date: Sunday 15th March 2026 Interview dates: NB: Please note that we are interviewing on a rolling basis and may close the advert earlier than the stated deadline if we successfully fill the role. Please download the job description to see full role responsibilities
About The Role This role is for you if You're already leading recruitment in social care - domiciliary, live-in, complex care, or supported living - and you're tired of firefighting vacancies without the authority, tools, or senior backing to fix the root cause. At Trinity Homecare, we're serious about moving away from reactive recruitment. We're investing in leadership, strategy, and employer brand to build a sustainable, high-quality care workforce - and we're looking for a Head of Talent Acquisition who wants to lead that change. About Trinity Homecare We are an established, values-led care provider delivering high-quality visiting and live-in care across the UK. Our focus is on safe, compliant care - and we know that starts with the right people, recruited the right way. This role sits at senior leadership level and has genuine influence over how recruitment operates across the business. The Impact You'll Have As Head of Talent Acquisition, you will: Take ownership of end-to-end recruitment strategy across domiciliary and live-in care Move the organisation from constant vacancy-filling to proactive workforce planning Build and strengthen care-specific talent pipelines through referrals, community engagement, and local attraction Shape recruitment processes that balance speed, quality, and compliance Influence senior leaders with data, insight, and labour market expertise This is a role where recruitment is recognised as mission critical to care quality - not an afterthought. What You'll Be Doing Care Workforce Strategy Lead recruitment strategy for high-volume Care Assistant and Live-in Carer hiring Anticipate workforce demand using care hours, growth plans, and attrition trends Design attraction approaches that work in real care markets - not generic campaigns Employer Brand in Social Care Position Trinity Homecare as an employer of choice for carers Strengthen referral schemes, ambassador programmes, and local visibility Create compelling propositions for both visiting carers and live-in carers Operational Excellence & Compliance Ensure all recruitment activity meets CQC, safeguarding, and safer recruitment standards Oversee DBS, right-to-work, referencing, and audit readiness Improve time-to-hire without compromising care quality Leadership & Influence Lead and develop a specialist care recruitment team Partner closely with Registered Managers, Operations, and Regional Leaders Act as a trusted advisor on care labour markets, recruitment risk, and sustainability About You You're likely already in a Head of Recruitment, Recruitment Manager, or Senior TA role within social care and will bring: Essential Strong experience recruiting in domiciliary, live-in, or regulated care environments Proven leadership of high-volume care recruitment teams Deep understanding of CQC requirements, safer recruitment, and safeguarding Experience improving attraction, conversion, and retention in challenging markets Confidence influencing senior operational and executive stakeholders Desirable Experience across both visiting and live-in care models Knowledge of overseas recruitment or sponsorship CIPD or equivalent professional qualification Why Move to Trinity Homecare? Recruitment has a seat at the table and senior backing Real opportunity to build strategy - not just manage vacancies Values-led organisation that cares about quality, not shortcuts A chance to leave a lasting legacy on workforce sustainability Competitive salary, flexible working, and genuine autonomy About Us Trinity is an award winning care provider, proudly rated 'Outstanding' by the CQC- placing us in the top 4% of care companies in the UK. With over 20 years of experience, we're known for delivering care that's personal, trusted, and truly compassionate- values that resonate through everything we do. As an approved NCFE Training Centre, we offer exciting opportunities for both new and experienced carers to gain nationally recognised qualifications while they work. At Trinity, we don't just talk about our values - we live them every single day.
Feb 20, 2026
Full time
About The Role This role is for you if You're already leading recruitment in social care - domiciliary, live-in, complex care, or supported living - and you're tired of firefighting vacancies without the authority, tools, or senior backing to fix the root cause. At Trinity Homecare, we're serious about moving away from reactive recruitment. We're investing in leadership, strategy, and employer brand to build a sustainable, high-quality care workforce - and we're looking for a Head of Talent Acquisition who wants to lead that change. About Trinity Homecare We are an established, values-led care provider delivering high-quality visiting and live-in care across the UK. Our focus is on safe, compliant care - and we know that starts with the right people, recruited the right way. This role sits at senior leadership level and has genuine influence over how recruitment operates across the business. The Impact You'll Have As Head of Talent Acquisition, you will: Take ownership of end-to-end recruitment strategy across domiciliary and live-in care Move the organisation from constant vacancy-filling to proactive workforce planning Build and strengthen care-specific talent pipelines through referrals, community engagement, and local attraction Shape recruitment processes that balance speed, quality, and compliance Influence senior leaders with data, insight, and labour market expertise This is a role where recruitment is recognised as mission critical to care quality - not an afterthought. What You'll Be Doing Care Workforce Strategy Lead recruitment strategy for high-volume Care Assistant and Live-in Carer hiring Anticipate workforce demand using care hours, growth plans, and attrition trends Design attraction approaches that work in real care markets - not generic campaigns Employer Brand in Social Care Position Trinity Homecare as an employer of choice for carers Strengthen referral schemes, ambassador programmes, and local visibility Create compelling propositions for both visiting carers and live-in carers Operational Excellence & Compliance Ensure all recruitment activity meets CQC, safeguarding, and safer recruitment standards Oversee DBS, right-to-work, referencing, and audit readiness Improve time-to-hire without compromising care quality Leadership & Influence Lead and develop a specialist care recruitment team Partner closely with Registered Managers, Operations, and Regional Leaders Act as a trusted advisor on care labour markets, recruitment risk, and sustainability About You You're likely already in a Head of Recruitment, Recruitment Manager, or Senior TA role within social care and will bring: Essential Strong experience recruiting in domiciliary, live-in, or regulated care environments Proven leadership of high-volume care recruitment teams Deep understanding of CQC requirements, safer recruitment, and safeguarding Experience improving attraction, conversion, and retention in challenging markets Confidence influencing senior operational and executive stakeholders Desirable Experience across both visiting and live-in care models Knowledge of overseas recruitment or sponsorship CIPD or equivalent professional qualification Why Move to Trinity Homecare? Recruitment has a seat at the table and senior backing Real opportunity to build strategy - not just manage vacancies Values-led organisation that cares about quality, not shortcuts A chance to leave a lasting legacy on workforce sustainability Competitive salary, flexible working, and genuine autonomy About Us Trinity is an award winning care provider, proudly rated 'Outstanding' by the CQC- placing us in the top 4% of care companies in the UK. With over 20 years of experience, we're known for delivering care that's personal, trusted, and truly compassionate- values that resonate through everything we do. As an approved NCFE Training Centre, we offer exciting opportunities for both new and experienced carers to gain nationally recognised qualifications while they work. At Trinity, we don't just talk about our values - we live them every single day.
Reporting to: Head of Communications & Individual Giving Location: Hybrid, minimum 40% in office in Welwyn Garden City Principal responsibilities and duties Budget Management With the Head of Comms & Individual Giving, set annual budgets and programmes of activity, actively monitoring performance against these and adapting approach as necessary Plan, monitor and control expenditure as appropriate and manage income against set budget, KPIs; providing regular revised projections and narrative for the Senior Leadership Team and trustees as required Analyse individual giving performance, reporting as required and using the results to improve practice, including evaluation of cost effectiveness and sustainability Communicating and building relationships Cultivate and steward meaningful relationships with individual donors to maintain their engagement and support and ensure a stable and growing donor base Create compelling fundraising materials and appeals targeted at individual donors Provide excellent donor stewardship through timely acknowledgement of gifts, personalised communication and recognition efforts. Develop and deliver a plan of regular communications for recurring givers and high-value donors Represent the charity at Willow or third-party events, to promote fundraising products and talk to potential supporters about ways they can get involved Manage relationships with suppliers, agencies and partners Programme Development Conduct regular reviews of income streams and put recommendations into action Work with other members of the fundraising team to develop a successful stewardship programme across all supporter types Develop and execute strategies to solicit and secure donations from individual donors across various online and offline channels Promote and manage our in-memory products, enabling donors to remember their loved ones whilst supporting Willow Develop a regular giving programme, executing strategies to acquire, retain, and upgrade individual donors Grow our legacy programme and increase the number of people leaving a gift to Willow Develop our digital fundraising programme, bringing more supporters online Data management Utilise the charity database (RE NXT) to track donor interactions, manage gift processing and generate reports for analysis and decision making Work with the Finance Team, Data & Insight Officer and Supporter Care Officer to ensure accurate data recording Use data to identify areas of prospective growth and build plans to deliver these Adopt a data-led fundraising approach, segmenting data and using supporter journeys to maintain engagement and speak to people about the right products for them Monitor donor attrition and implement measures to mitigate disengagement Additional Build excellent working relationships with colleagues across the organisation, creating processes that support efficiencies and collaborative working Work with office volunteers to ensure administrative or support tasks are completed in a timely manner Keep up to date on developments and trends in fundraising and the charitable sector, and apply these learnings to improve our offering Keep up to date and comply with fundraising, GDPR and other relevant legislation,codes of practice and good standards Willingness to work flexibly with occasional work outside of core hours Undertake any other tasks as required in the interest of the charity Person Specification Experience Experience working in individual giving fundraising with an excellent working knowledge of donor recruitment, retention and development Experience of designing supporter journeys that engage, retain, and inspire donors Experience of preparing and managing annual plans and budgets Proven project management experience, including design, print and mailing processes Experience of working with a CRM system (we use RE NXT) and digital fundraising tools Experienced in using data and insight to inform decisions and optimise activity Knowledge Knowledge of fundraising laws and regulations in relation to data protection and compliance Knowledge of the Fundraising Regulator and Institute of Fundraising Code of Practice Skills Proven ability to write engaging copy and compelling fundraising asks for different audiences across varied communication channels Effective organisational skills and ability to manage time and prioritise work Ability to work quickly and accurately under pressure Analytical and able to adopt a data-led fundraising approach Excellent IT skills including use of a CRM database for both maintenance and interrogation purposes, including data segmentation and reporting Personal qualities A pro-active, self-starter who is comfortable working alone but can also be a team player Motivated and target driven Personable with excellent ability to engage with supporters and stakeholders with diplomacy, discretion, tact and persuasiveness Ability to have a hands-on approach, adapting as necessary to carry out tasks General Hybrid working, with a minimum of two days per week in the office in Welwyn Garden City 25 days annual leave, increasing with service, plus bank holidays and discretionary Christmas leave Holiday purchase scheme Stakeholder pension with matching contributions up to 5% Occupational sick pay Life Assurance cover of 3 x salary Flexible working patterns where appropriate for the role Employee Assistance Programme Access to financial advice and employee discounts
Feb 20, 2026
Full time
Reporting to: Head of Communications & Individual Giving Location: Hybrid, minimum 40% in office in Welwyn Garden City Principal responsibilities and duties Budget Management With the Head of Comms & Individual Giving, set annual budgets and programmes of activity, actively monitoring performance against these and adapting approach as necessary Plan, monitor and control expenditure as appropriate and manage income against set budget, KPIs; providing regular revised projections and narrative for the Senior Leadership Team and trustees as required Analyse individual giving performance, reporting as required and using the results to improve practice, including evaluation of cost effectiveness and sustainability Communicating and building relationships Cultivate and steward meaningful relationships with individual donors to maintain their engagement and support and ensure a stable and growing donor base Create compelling fundraising materials and appeals targeted at individual donors Provide excellent donor stewardship through timely acknowledgement of gifts, personalised communication and recognition efforts. Develop and deliver a plan of regular communications for recurring givers and high-value donors Represent the charity at Willow or third-party events, to promote fundraising products and talk to potential supporters about ways they can get involved Manage relationships with suppliers, agencies and partners Programme Development Conduct regular reviews of income streams and put recommendations into action Work with other members of the fundraising team to develop a successful stewardship programme across all supporter types Develop and execute strategies to solicit and secure donations from individual donors across various online and offline channels Promote and manage our in-memory products, enabling donors to remember their loved ones whilst supporting Willow Develop a regular giving programme, executing strategies to acquire, retain, and upgrade individual donors Grow our legacy programme and increase the number of people leaving a gift to Willow Develop our digital fundraising programme, bringing more supporters online Data management Utilise the charity database (RE NXT) to track donor interactions, manage gift processing and generate reports for analysis and decision making Work with the Finance Team, Data & Insight Officer and Supporter Care Officer to ensure accurate data recording Use data to identify areas of prospective growth and build plans to deliver these Adopt a data-led fundraising approach, segmenting data and using supporter journeys to maintain engagement and speak to people about the right products for them Monitor donor attrition and implement measures to mitigate disengagement Additional Build excellent working relationships with colleagues across the organisation, creating processes that support efficiencies and collaborative working Work with office volunteers to ensure administrative or support tasks are completed in a timely manner Keep up to date on developments and trends in fundraising and the charitable sector, and apply these learnings to improve our offering Keep up to date and comply with fundraising, GDPR and other relevant legislation,codes of practice and good standards Willingness to work flexibly with occasional work outside of core hours Undertake any other tasks as required in the interest of the charity Person Specification Experience Experience working in individual giving fundraising with an excellent working knowledge of donor recruitment, retention and development Experience of designing supporter journeys that engage, retain, and inspire donors Experience of preparing and managing annual plans and budgets Proven project management experience, including design, print and mailing processes Experience of working with a CRM system (we use RE NXT) and digital fundraising tools Experienced in using data and insight to inform decisions and optimise activity Knowledge Knowledge of fundraising laws and regulations in relation to data protection and compliance Knowledge of the Fundraising Regulator and Institute of Fundraising Code of Practice Skills Proven ability to write engaging copy and compelling fundraising asks for different audiences across varied communication channels Effective organisational skills and ability to manage time and prioritise work Ability to work quickly and accurately under pressure Analytical and able to adopt a data-led fundraising approach Excellent IT skills including use of a CRM database for both maintenance and interrogation purposes, including data segmentation and reporting Personal qualities A pro-active, self-starter who is comfortable working alone but can also be a team player Motivated and target driven Personable with excellent ability to engage with supporters and stakeholders with diplomacy, discretion, tact and persuasiveness Ability to have a hands-on approach, adapting as necessary to carry out tasks General Hybrid working, with a minimum of two days per week in the office in Welwyn Garden City 25 days annual leave, increasing with service, plus bank holidays and discretionary Christmas leave Holiday purchase scheme Stakeholder pension with matching contributions up to 5% Occupational sick pay Life Assurance cover of 3 x salary Flexible working patterns where appropriate for the role Employee Assistance Programme Access to financial advice and employee discounts
Franchise Training Coach (Central Region) Head Office - Wonderfield Group Contract: Full Time Salary: £35000 - £38000 Contracted Hours: 40 The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory. Are you passionate about food quality, safety, and helping others succeed? We're looking for a Franchisee Coach who's ready to roll up their sleeves and make a real impact across our franchised kiosks. In this hands-on role, you'll be the go-to expert for all things fresh food - especially sushi! You'll work closely with our Franchisees, offering both proactive guidance and on-the-ground support to ensure every counter consistently delivers top-tier products. Whether you're coaching on sushi skills, boosting food safety practices, or jumping in to troubleshoot quality concerns, you'll play a key part in building confidence and capability across our network. Partnering with our Operations Team, you'll deploy to where you're needed most, helping Franchisees sharpen their skills and elevate their standards. Here's what you'll be responsible for - and where you'll make the biggest difference: Conducting regular kiosk assessments to identify areas for improvement in food quality and safety, ensuring every counter meets our high standards. Delivering on-site coaching and training to Franchisees and their teams - covering everything from sushi-making and knife skills to operational excellence. Supporting new Franchisees with tailored induction and orientation, setting them up for long-term success from day one. Monitoring training outcomes and evaluating how effectively interventions translate into improved performance. Providing actionable feedback to the Head of Openings and Franchisee Support to guide the development of our Franchisee network. Capturing insights and feedback from the field, helping evolve and enhance training materials so they reflect real-world needs and best practices. Collaborating with other Franchisee Coaches and Operations Team members to share learnings, spot trends, and drive continuous improvement. Keeping up with trends and innovations in sushi and Asian-inspired food, ensuring our offer remains fresh, relevant, and exciting. Maintaining detailed records of coaching activities, outcomes, and progress to support ongoing development and accountability. At its core, this role is about being proactive, people-focused, and passionate about food. You'll be a key driver of our quality culture, helping Franchisees not just meet expectations - but exceed them. We're proud to offer: Fantastic Remote working - however there will be regualr travel when required to sites Opportunity to grow your career alongside with us with available apprentice program Brilliant support services design
Feb 20, 2026
Full time
Franchise Training Coach (Central Region) Head Office - Wonderfield Group Contract: Full Time Salary: £35000 - £38000 Contracted Hours: 40 The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory. Are you passionate about food quality, safety, and helping others succeed? We're looking for a Franchisee Coach who's ready to roll up their sleeves and make a real impact across our franchised kiosks. In this hands-on role, you'll be the go-to expert for all things fresh food - especially sushi! You'll work closely with our Franchisees, offering both proactive guidance and on-the-ground support to ensure every counter consistently delivers top-tier products. Whether you're coaching on sushi skills, boosting food safety practices, or jumping in to troubleshoot quality concerns, you'll play a key part in building confidence and capability across our network. Partnering with our Operations Team, you'll deploy to where you're needed most, helping Franchisees sharpen their skills and elevate their standards. Here's what you'll be responsible for - and where you'll make the biggest difference: Conducting regular kiosk assessments to identify areas for improvement in food quality and safety, ensuring every counter meets our high standards. Delivering on-site coaching and training to Franchisees and their teams - covering everything from sushi-making and knife skills to operational excellence. Supporting new Franchisees with tailored induction and orientation, setting them up for long-term success from day one. Monitoring training outcomes and evaluating how effectively interventions translate into improved performance. Providing actionable feedback to the Head of Openings and Franchisee Support to guide the development of our Franchisee network. Capturing insights and feedback from the field, helping evolve and enhance training materials so they reflect real-world needs and best practices. Collaborating with other Franchisee Coaches and Operations Team members to share learnings, spot trends, and drive continuous improvement. Keeping up with trends and innovations in sushi and Asian-inspired food, ensuring our offer remains fresh, relevant, and exciting. Maintaining detailed records of coaching activities, outcomes, and progress to support ongoing development and accountability. At its core, this role is about being proactive, people-focused, and passionate about food. You'll be a key driver of our quality culture, helping Franchisees not just meet expectations - but exceed them. We're proud to offer: Fantastic Remote working - however there will be regualr travel when required to sites Opportunity to grow your career alongside with us with available apprentice program Brilliant support services design