Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 08, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
# Facilities Service LeadRheinmetall Electronics UK Ltd. in Warminster/ Facilities Service LeadWHAT WE ARE LOOKING FORAt OMNIA Training, we've brought together some of the UK's most innovative defence training organisations into a single consortium to delivery one powerful mission: to transform the British Army's training system and create the best-trained Army in the world.OMNIA Training will redefine the British Army's collective training, standing up as the Army's Strategic Training Partner. To do that, we are looking for the best and brightest minds from across the UK. We are backed by British innovation and powered by world-class experts, like you.OMNIA Training is primed by Raytheon UK, but all five partners (Raytheon, Rheinmetall, Capita, Skyral and Cervus) are key to delivering the scope of the contract.Rheinmetall Electronics UK (REUK) is entrusted with the training delivery aspect of the contract meaning that you will be at the front and centre of British Army training.This is more than a job - it's a mission. You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army. Every person in our team plays a critical role in delivering OMNIA Training's vision; designing, delivering, and transforming collective training so the British Army is ready to fight and win.As the Facilities Service Lead, you will play a key role in supporting the planning and delivery of military training activities by managing the use and development of Defence Training Estates. Your responsibilities will include creating and maintaining a detailed catalogue of training locations and their capabilities, so that exercise planning can be expedited. You will assess and verify existing facility solutions to ensure they are fit for purpose, identifying any capability gaps or areas for improvement.You will lead a team and coordinate with internal and external stakeholders to arrange access to training sites, facilitating the setup, execution, and teardown of exercises and activities. In addition, you will monitor and review how training estates are being used, analysing utilisation data to inform recommendations for improved efficiency, better resource allocation, and future expansion. This role requires strong organisational and communication skills, as well as the ability to balance operational needs with long-term strategic planning. Your contributions will be critical in ensuring operational readiness, enabling data-driven decision-making, and delivering secure, scalable, and integrated simulation training systems.WHAT QUALIFICATIONS YOU SHOULD HAVE Required, necessary for the role Strong organisational and coordination skills, with experience managing complex logistics across multiple sites. Proven ability to assess infrastructure and facility capabilities against operational requirements. Experience working within Defence, military, or similar structured environments. Excellent communication and stakeholder management skills, including with internal teams, contractors, and government agencies. Ability to analyse data, utilisation rates, and produce actionable reports. Knowledge of safety, environmental, and compliance standards relevant to training facilities. Proficient in MS Office and data management tools for reporting and documentation. Desired, would be helpful for the role Familiarity with the Defence Infrastructure Organisation (DIO) and Overseas Training and Infrastructure Committee (OTIC). Experience managing temporary or modular structures for training or operational use. Understanding of estate planning, development processes, and asset lifecycle management. Project management certification (e.g. PRINCE2, APM, or equivalent). Working knowledge of GIS systems or estate mapping tools. Military background or experience supporting military training exercises Personal Attributes We're looking for a proactive and organised Facilities Service Lead who is comfortable working in complex environments and takes ownership of delivering practical, effective solutions to support military training. You'll bring a thoughtful and hands-on approach to managing training estate infrastructure, understanding its importance in enabling safe, efficient, and realistic training experiences for end users.Success in this role will come from your ability to coordinate multiple tasks and stakeholders, think ahead, and adapt to changing priorities. Whether you have direct experience in Defence or transferable skills from a similar field, you'll be confident working with teams to manage infrastructure, solve problems, and improve how facilities are used. Strong communication and collaboration skills are important, as you'll be working with a range of military, civilian, and contractor stakeholders to ensure training sites are accessible, safe, and fit for purpose.As OMNIA, we are looking for individuals who want to serve. You'll have a mission focus, and the enthusiasm and drive to 'get things done'. You'll want to work in collaboration with other defence training organisations, and the British Army. You won't let bureaucracy get in the way of what needs to be done, you'll learn lessons and share these lessons across the team. You won't necessarily have a military background, but you'll understand what it means to serve and to put the mission first.WHAT WE OFFER YOUWe want REUK to be the employer you choose to build your career with. We have lots of opportunity to grow as our business continues to grow.We are proud to be a Disability Confident employer, committed to fostering an inclusive and supportive workplace for all.We are proud supporters of the Armed Forces Community.We welcome applications from Veterans, Reservists, Cadet Force Adult Volunteers and military spouses and partners.We are passionate about finding the right people to join us and we want you to be proud to work with us. Our vision is to become a recognised and respected solution provider while delivering high-technology, high reliability & high-quality products and systems.As an REUK Employee we offer you:•30 Days holiday plus Bank holidays (increasing with service)•Flexible Working•4-times Death-in-Service Scheme (3 months of service)•BUPA Healthcare & Dental-Care Insurance (after successful completion of probation period)•Long Service Rewards with additional holidays•Enhanced Employer Pension contributions of 6.8%•Salary sacrifice schemes for Cycle to Work•Excellent Training Opportunities•Recommend a friend scheme•Buying & Selling of Annual Leave•Staff social events throughout the year•Recognition for your work
Mar 08, 2026
Full time
# Facilities Service LeadRheinmetall Electronics UK Ltd. in Warminster/ Facilities Service LeadWHAT WE ARE LOOKING FORAt OMNIA Training, we've brought together some of the UK's most innovative defence training organisations into a single consortium to delivery one powerful mission: to transform the British Army's training system and create the best-trained Army in the world.OMNIA Training will redefine the British Army's collective training, standing up as the Army's Strategic Training Partner. To do that, we are looking for the best and brightest minds from across the UK. We are backed by British innovation and powered by world-class experts, like you.OMNIA Training is primed by Raytheon UK, but all five partners (Raytheon, Rheinmetall, Capita, Skyral and Cervus) are key to delivering the scope of the contract.Rheinmetall Electronics UK (REUK) is entrusted with the training delivery aspect of the contract meaning that you will be at the front and centre of British Army training.This is more than a job - it's a mission. You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army. Every person in our team plays a critical role in delivering OMNIA Training's vision; designing, delivering, and transforming collective training so the British Army is ready to fight and win.As the Facilities Service Lead, you will play a key role in supporting the planning and delivery of military training activities by managing the use and development of Defence Training Estates. Your responsibilities will include creating and maintaining a detailed catalogue of training locations and their capabilities, so that exercise planning can be expedited. You will assess and verify existing facility solutions to ensure they are fit for purpose, identifying any capability gaps or areas for improvement.You will lead a team and coordinate with internal and external stakeholders to arrange access to training sites, facilitating the setup, execution, and teardown of exercises and activities. In addition, you will monitor and review how training estates are being used, analysing utilisation data to inform recommendations for improved efficiency, better resource allocation, and future expansion. This role requires strong organisational and communication skills, as well as the ability to balance operational needs with long-term strategic planning. Your contributions will be critical in ensuring operational readiness, enabling data-driven decision-making, and delivering secure, scalable, and integrated simulation training systems.WHAT QUALIFICATIONS YOU SHOULD HAVE Required, necessary for the role Strong organisational and coordination skills, with experience managing complex logistics across multiple sites. Proven ability to assess infrastructure and facility capabilities against operational requirements. Experience working within Defence, military, or similar structured environments. Excellent communication and stakeholder management skills, including with internal teams, contractors, and government agencies. Ability to analyse data, utilisation rates, and produce actionable reports. Knowledge of safety, environmental, and compliance standards relevant to training facilities. Proficient in MS Office and data management tools for reporting and documentation. Desired, would be helpful for the role Familiarity with the Defence Infrastructure Organisation (DIO) and Overseas Training and Infrastructure Committee (OTIC). Experience managing temporary or modular structures for training or operational use. Understanding of estate planning, development processes, and asset lifecycle management. Project management certification (e.g. PRINCE2, APM, or equivalent). Working knowledge of GIS systems or estate mapping tools. Military background or experience supporting military training exercises Personal Attributes We're looking for a proactive and organised Facilities Service Lead who is comfortable working in complex environments and takes ownership of delivering practical, effective solutions to support military training. You'll bring a thoughtful and hands-on approach to managing training estate infrastructure, understanding its importance in enabling safe, efficient, and realistic training experiences for end users.Success in this role will come from your ability to coordinate multiple tasks and stakeholders, think ahead, and adapt to changing priorities. Whether you have direct experience in Defence or transferable skills from a similar field, you'll be confident working with teams to manage infrastructure, solve problems, and improve how facilities are used. Strong communication and collaboration skills are important, as you'll be working with a range of military, civilian, and contractor stakeholders to ensure training sites are accessible, safe, and fit for purpose.As OMNIA, we are looking for individuals who want to serve. You'll have a mission focus, and the enthusiasm and drive to 'get things done'. You'll want to work in collaboration with other defence training organisations, and the British Army. You won't let bureaucracy get in the way of what needs to be done, you'll learn lessons and share these lessons across the team. You won't necessarily have a military background, but you'll understand what it means to serve and to put the mission first.WHAT WE OFFER YOUWe want REUK to be the employer you choose to build your career with. We have lots of opportunity to grow as our business continues to grow.We are proud to be a Disability Confident employer, committed to fostering an inclusive and supportive workplace for all.We are proud supporters of the Armed Forces Community.We welcome applications from Veterans, Reservists, Cadet Force Adult Volunteers and military spouses and partners.We are passionate about finding the right people to join us and we want you to be proud to work with us. Our vision is to become a recognised and respected solution provider while delivering high-technology, high reliability & high-quality products and systems.As an REUK Employee we offer you:•30 Days holiday plus Bank holidays (increasing with service)•Flexible Working•4-times Death-in-Service Scheme (3 months of service)•BUPA Healthcare & Dental-Care Insurance (after successful completion of probation period)•Long Service Rewards with additional holidays•Enhanced Employer Pension contributions of 6.8%•Salary sacrifice schemes for Cycle to Work•Excellent Training Opportunities•Recommend a friend scheme•Buying & Selling of Annual Leave•Staff social events throughout the year•Recognition for your work
REGIONAL SUPPORT OFFICER Based in the NEUEastern office (Newmarket, CB8 8GY) Permanent, part-time (4 days per week) Commencing salary £47,701 per annum (pro-rata for part-time) The National Education Union is a force for change in the world of education, bringing together more than 450,000 teachers, lecturers, support staff and leaders working in maintained and independent schools and colleges across the UK. Regional Support Officers have a key role in supporting members, activists and lay officers across the region. They do this by providing a wide range of support in delivering the region's strategic objectives to members and lay officers, in particular undertaking individual casework, advice on employment law and conditions of service, pay and bargaining, and recruitment and organising. The successful candidates will therefore need to be able to demonstrate good knowledge of employment law, practices, policies and procedures as well as a good understanding of trade union organising. We are looking for applicants who can work as part of a team with good organisational and communication skills, who are able to prioritise work under pressure, use initiative and have sound analytical and problem-solving skills. The role of Regional Support Officer is an office-based role, however other work and training may be required to be undertaken at different locations in the region and our London Headquarters. Prospective applicants are also advised that your normal place of work will be the NEU office specified in this advert and that the NEU operates 'Blended Working Arrangements' for office based staff, which means you will typically need to be based in the designated NEU office for 3 to 4 days a week (based on a full-time contract), with the remaining days based at home, and subject to business needs. In addition to salary, we offer good conditions including 33 days' annual leave plus four Christmas closure days and a defined benefit pension scheme. Salary and benefits are pro-rata for part-time applicants. Further details can be downloaded from our website via the button below, where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day Monday 16 March 2026. We welcome applications from individuals seeking part-time, job-share or other flexible working arrangements. Applicants are also advised that interviews for this role will take place on Wednesday 25 March 2026. THE UNION IS FUNDAMENTALLY COMMITTED TO EQUAL OPPORTUNIES IN ITS POLICIES AND PRACTICE
Mar 08, 2026
Full time
REGIONAL SUPPORT OFFICER Based in the NEUEastern office (Newmarket, CB8 8GY) Permanent, part-time (4 days per week) Commencing salary £47,701 per annum (pro-rata for part-time) The National Education Union is a force for change in the world of education, bringing together more than 450,000 teachers, lecturers, support staff and leaders working in maintained and independent schools and colleges across the UK. Regional Support Officers have a key role in supporting members, activists and lay officers across the region. They do this by providing a wide range of support in delivering the region's strategic objectives to members and lay officers, in particular undertaking individual casework, advice on employment law and conditions of service, pay and bargaining, and recruitment and organising. The successful candidates will therefore need to be able to demonstrate good knowledge of employment law, practices, policies and procedures as well as a good understanding of trade union organising. We are looking for applicants who can work as part of a team with good organisational and communication skills, who are able to prioritise work under pressure, use initiative and have sound analytical and problem-solving skills. The role of Regional Support Officer is an office-based role, however other work and training may be required to be undertaken at different locations in the region and our London Headquarters. Prospective applicants are also advised that your normal place of work will be the NEU office specified in this advert and that the NEU operates 'Blended Working Arrangements' for office based staff, which means you will typically need to be based in the designated NEU office for 3 to 4 days a week (based on a full-time contract), with the remaining days based at home, and subject to business needs. In addition to salary, we offer good conditions including 33 days' annual leave plus four Christmas closure days and a defined benefit pension scheme. Salary and benefits are pro-rata for part-time applicants. Further details can be downloaded from our website via the button below, where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day Monday 16 March 2026. We welcome applications from individuals seeking part-time, job-share or other flexible working arrangements. Applicants are also advised that interviews for this role will take place on Wednesday 25 March 2026. THE UNION IS FUNDAMENTALLY COMMITTED TO EQUAL OPPORTUNIES IN ITS POLICIES AND PRACTICE
Location: Devonport, Plymouth, GB, PL1 4SG Job Title: Programme Manager Role Type: Full time / Permanent Role ID: SF68123 Lead transformation at the heart of UK defence infrastructure At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Programme Manager at our Devonport Royal Dockyard site. The role As a Programme Manager, you'll take a pivotal leadership role in shaping the future capability, capacity and resilience of one of Europe's most strategically important defence sites. This is an exciting opportunity to lead complex programmes that will modernise how Babcock operates at Devonport, delivering new infrastructure, strengthening systems and transforming the way we support national defence. Day-to-day, you'll make a tangible difference to the UK's security by ensuring our programmes deliver real world outcomes that matter. In return, you'll develop your career within a world class engineering and defence organisation that offers continuous growth, meaningful work and the chance to influence large scale change from day one. Lead the delivery of major programmes from set up through to benefits realisation and closure. Shape programme vision, blueprint and delivery strategy, ensuring alignment across wider portfolios. Manage risks, issues, dependencies, budgets and reporting at programme level. Engage and influence senior leaders, delivery partners and external stakeholders, ensuring clear communication and coordinated activity. Drive continuous improvement, embedding best practice in programme and project management. This role is full time, 35 hours per week and is based on site at Devonport Royal Dockyard. Essential experience of the Programme Manager Experience leading programmes within complex environments such as defence, infrastructure, regulated industries or public sector. Proven ability to manage competing priorities, interdependencies and multi disciplinary teams. Strong capability in programme and project management methodologies (e.g., MSP, PRINCE2, Agile). Confident leadership, communication and influencing skills at senior stakeholder level. Financial acumen, including business case development, investment appraisal and benefits tracking. Qualifications for the Programme Manager MSP or recent experience operating in a similar programme leadership context. Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK () . What we offer Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10-days special paid leave Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually. 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity Babcock We're Babcock - a global FTSE 100 organisation with over 26,000 people working together to make a difference. Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we're building a future that lasts - not just through the impact we make, but through meaningful careers that respect your work-life balance. We call that lifetime engineering. Join us and see how far we can go, together. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.
Mar 08, 2026
Full time
Location: Devonport, Plymouth, GB, PL1 4SG Job Title: Programme Manager Role Type: Full time / Permanent Role ID: SF68123 Lead transformation at the heart of UK defence infrastructure At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Programme Manager at our Devonport Royal Dockyard site. The role As a Programme Manager, you'll take a pivotal leadership role in shaping the future capability, capacity and resilience of one of Europe's most strategically important defence sites. This is an exciting opportunity to lead complex programmes that will modernise how Babcock operates at Devonport, delivering new infrastructure, strengthening systems and transforming the way we support national defence. Day-to-day, you'll make a tangible difference to the UK's security by ensuring our programmes deliver real world outcomes that matter. In return, you'll develop your career within a world class engineering and defence organisation that offers continuous growth, meaningful work and the chance to influence large scale change from day one. Lead the delivery of major programmes from set up through to benefits realisation and closure. Shape programme vision, blueprint and delivery strategy, ensuring alignment across wider portfolios. Manage risks, issues, dependencies, budgets and reporting at programme level. Engage and influence senior leaders, delivery partners and external stakeholders, ensuring clear communication and coordinated activity. Drive continuous improvement, embedding best practice in programme and project management. This role is full time, 35 hours per week and is based on site at Devonport Royal Dockyard. Essential experience of the Programme Manager Experience leading programmes within complex environments such as defence, infrastructure, regulated industries or public sector. Proven ability to manage competing priorities, interdependencies and multi disciplinary teams. Strong capability in programme and project management methodologies (e.g., MSP, PRINCE2, Agile). Confident leadership, communication and influencing skills at senior stakeholder level. Financial acumen, including business case development, investment appraisal and benefits tracking. Qualifications for the Programme Manager MSP or recent experience operating in a similar programme leadership context. Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK () . What we offer Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10-days special paid leave Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually. 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity Babcock We're Babcock - a global FTSE 100 organisation with over 26,000 people working together to make a difference. Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we're building a future that lasts - not just through the impact we make, but through meaningful careers that respect your work-life balance. We call that lifetime engineering. Join us and see how far we can go, together. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.
Who are we? We are Zap . For 17 years, weve been helping businesses turn screens into brand showcases. We design and build the UK's leading Software and Player Acquisition Solutions for High-Performing Growth-Driven competition and raffle websites. Our compact team of talent combines innovation with deep industry experience to create a complete digital package click apply for full job details
Mar 08, 2026
Full time
Who are we? We are Zap . For 17 years, weve been helping businesses turn screens into brand showcases. We design and build the UK's leading Software and Player Acquisition Solutions for High-Performing Growth-Driven competition and raffle websites. Our compact team of talent combines innovation with deep industry experience to create a complete digital package click apply for full job details
Bat Ecologist page is loaded Bat Ecologistremote type: Hybridtime type: Full timeposted on: Posted 5 Days Agojob requisition id: JR101393 Bat Ecologists - Licenced Bat Ecologists and Bat Earned Recognition (BER) Level 1-3 Registered Consultant SLR is seeking multiple licenced bat ecologists (Natural England Class 2 and above) with proven experience in securing mitigation licences. We particularly welcome applications from Bat Earned Recognition registered consultants (Level 1 - 3) or eligible to be BER accredited agents or for individuals looking to become a BER registered consultants to join our expanding Ecology and Biodiversity team in the UK. Opportunities are available across multiple grades. The role can be located across any of our office locations in England. You will work on a diverse portfolio of projects and sectors, particularly including Power, Mining and Minerals and Built Environment delivering high-quality bat surveys, mitigation strategies and technical reporting. This role presents an exciting opportunity to be responsible for the delivery of ecology inputs to large and complex projects, which now represent an increasingly large proportion of our work.While the advert focuses on bat expertise, we do not pigeonhole our ecologists. If you hold additional ecological skills, whether in other protected species, botany, ornithology, etc - we actively encourage you to continue developing and utilising those competencies and we will ensure the range of work and training available to you enables you to do so.With a structured career framework putting staff in charge of their own progression and a team of over 200 permanent ecologists, SLR Consulting leads the way in providing exemplar ecological advice and services. We have a real passion for what we do and due to continued commercial success and a very healthy work pipeline for several years ahead, we have fantastic opportunities for an experienced botanist to become part of the SLR team. The role: Duties will be varied but will include: Undertake a range of bat surveys including Daytime Bat Walkover, Daytime Preliminary Roost Assessments (PRA), dusk emergence and rarely dawn return surveys, backtracking surveys, hibernation surveys, Ground Level Tree Assessment (GLTA) and use of advanced bat survey techniques including trapping and radiotracking. Record and manage survey data to a high professional standard using our top of the range survey equipment and technology, utilising our dedicated in-house data recording apps and automation software and processes and working closely with the digital team to maximise efficiencies in automation where possible. Completing BER site registrations, EPSL licensing and mitigation works Accurately analyse bat data in a timely manner and it would be advantageous to hold Certificate of Bat Acoustics Analysis Supervising mitigation works and implementing method statements Contribute to technical reports, contributing to BER site registrations preparing and leading on European Protected Species Licences (EPSL) and designing and overseeing bat mitigation and compensation strategies for a range of bat species including hibernation and maternity roosts across a range of sites including linear infrastructure projects, complex structures, major power projects and renewable energy projects. Producing technical reports and management plans Provide bat expertise to multidisciplinary projects teams Mentor junior ecologists and provide training to National team where required You will be expected to liaise with other SLR technical teams on a variety of subjects including planning, landscape, hydrology, noise and air quality whilst working closely with senior members of the team. The key aspect of the role will be the management and delivery of ecology inputs to a range of potentially large and complex projects across our business sectors. Liaise with clients, stakeholders and regulatory bodies as required Depending on skills and experience, and the specific goals of the successful candidate, the role may also include staff management The role will involve working with other team members located across the UK and may require short-term travel across the UK and potentially overseas, depending on client/project sites.SLR are global leaders in Sustainability Solutions, helping our clients achieve their sustainability goals. We are a consultancy with 4000+ employees across 6 regions in over 125 countries. Our 'one team' culture is at the heart of our business, providing a collaborative and supportive environment for professional development.Along with competitive salaries, our staff enjoy a comprehensive benefits package with a company pension plus excellent healthcare offering, travel and life insurance and a structured career framework with regular reviews offering outstanding opportunities for progression. Alongside 25 day's annual leave, with additional flexible bank holidays, we offer flexible, agile and hybrid working which enables staff to tailor hours worked around core hours, with family friendly policies help balance the needs of professional and home life.We are committed to our team developing their skills and we will provide training, mentoring and shadowing opportunities to allow your competencies and bat expertise skills to continue to develop. About you: You will have demonstrable experience in bat surveys, licensing, mitigation and supervision (but we welcome experience across a range of different areas of ecological consultancy practice). You should hold a Natural England Class 2 bat licence or above and be able to demonstrate competence in bat survey and mitigation and ideally be a Bat Earned Recognition consultant (Level 1 to 3) or eligible to be accredited. You will have full understanding of the relevant ecological legislation and policy throughout the UK.Proactive in developing your own technical knowledge alongside training and share your knowledge to develop and mentor more junior members of the teamBSc Ecology, Biological Science, Zoology or equivalent (MSc desirable) and eligible CIEEM membership (level dependant on grade).Good theoretical grounding in ecology and environmental assessmentExperience in project management duties including planning and scheduling surveys, budget management and client liaison desirable.If you are interested, and hold a full UK driving licence, we would love to hear from you. Culture & Inclusion at SLR We are committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Through our Regional C&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all people regardless of their background can thrive.We welcome applications from all individuals, regardless of their background, including those from groups that are currently under-represented at SLR, such as people identifying as 2SLGBTQI+, Indigenous peoples, ethnic minority groups, women, and people with visible or invisible disabilities, including those who are neurodivergent.Should you require any special adjustments throughout the recruitment process with us, please let us know. As a Disability Confident Committed employer, we seek to ensure all applicants have equitable support when applying to SLR.
Mar 08, 2026
Full time
Bat Ecologist page is loaded Bat Ecologistremote type: Hybridtime type: Full timeposted on: Posted 5 Days Agojob requisition id: JR101393 Bat Ecologists - Licenced Bat Ecologists and Bat Earned Recognition (BER) Level 1-3 Registered Consultant SLR is seeking multiple licenced bat ecologists (Natural England Class 2 and above) with proven experience in securing mitigation licences. We particularly welcome applications from Bat Earned Recognition registered consultants (Level 1 - 3) or eligible to be BER accredited agents or for individuals looking to become a BER registered consultants to join our expanding Ecology and Biodiversity team in the UK. Opportunities are available across multiple grades. The role can be located across any of our office locations in England. You will work on a diverse portfolio of projects and sectors, particularly including Power, Mining and Minerals and Built Environment delivering high-quality bat surveys, mitigation strategies and technical reporting. This role presents an exciting opportunity to be responsible for the delivery of ecology inputs to large and complex projects, which now represent an increasingly large proportion of our work.While the advert focuses on bat expertise, we do not pigeonhole our ecologists. If you hold additional ecological skills, whether in other protected species, botany, ornithology, etc - we actively encourage you to continue developing and utilising those competencies and we will ensure the range of work and training available to you enables you to do so.With a structured career framework putting staff in charge of their own progression and a team of over 200 permanent ecologists, SLR Consulting leads the way in providing exemplar ecological advice and services. We have a real passion for what we do and due to continued commercial success and a very healthy work pipeline for several years ahead, we have fantastic opportunities for an experienced botanist to become part of the SLR team. The role: Duties will be varied but will include: Undertake a range of bat surveys including Daytime Bat Walkover, Daytime Preliminary Roost Assessments (PRA), dusk emergence and rarely dawn return surveys, backtracking surveys, hibernation surveys, Ground Level Tree Assessment (GLTA) and use of advanced bat survey techniques including trapping and radiotracking. Record and manage survey data to a high professional standard using our top of the range survey equipment and technology, utilising our dedicated in-house data recording apps and automation software and processes and working closely with the digital team to maximise efficiencies in automation where possible. Completing BER site registrations, EPSL licensing and mitigation works Accurately analyse bat data in a timely manner and it would be advantageous to hold Certificate of Bat Acoustics Analysis Supervising mitigation works and implementing method statements Contribute to technical reports, contributing to BER site registrations preparing and leading on European Protected Species Licences (EPSL) and designing and overseeing bat mitigation and compensation strategies for a range of bat species including hibernation and maternity roosts across a range of sites including linear infrastructure projects, complex structures, major power projects and renewable energy projects. Producing technical reports and management plans Provide bat expertise to multidisciplinary projects teams Mentor junior ecologists and provide training to National team where required You will be expected to liaise with other SLR technical teams on a variety of subjects including planning, landscape, hydrology, noise and air quality whilst working closely with senior members of the team. The key aspect of the role will be the management and delivery of ecology inputs to a range of potentially large and complex projects across our business sectors. Liaise with clients, stakeholders and regulatory bodies as required Depending on skills and experience, and the specific goals of the successful candidate, the role may also include staff management The role will involve working with other team members located across the UK and may require short-term travel across the UK and potentially overseas, depending on client/project sites.SLR are global leaders in Sustainability Solutions, helping our clients achieve their sustainability goals. We are a consultancy with 4000+ employees across 6 regions in over 125 countries. Our 'one team' culture is at the heart of our business, providing a collaborative and supportive environment for professional development.Along with competitive salaries, our staff enjoy a comprehensive benefits package with a company pension plus excellent healthcare offering, travel and life insurance and a structured career framework with regular reviews offering outstanding opportunities for progression. Alongside 25 day's annual leave, with additional flexible bank holidays, we offer flexible, agile and hybrid working which enables staff to tailor hours worked around core hours, with family friendly policies help balance the needs of professional and home life.We are committed to our team developing their skills and we will provide training, mentoring and shadowing opportunities to allow your competencies and bat expertise skills to continue to develop. About you: You will have demonstrable experience in bat surveys, licensing, mitigation and supervision (but we welcome experience across a range of different areas of ecological consultancy practice). You should hold a Natural England Class 2 bat licence or above and be able to demonstrate competence in bat survey and mitigation and ideally be a Bat Earned Recognition consultant (Level 1 to 3) or eligible to be accredited. You will have full understanding of the relevant ecological legislation and policy throughout the UK.Proactive in developing your own technical knowledge alongside training and share your knowledge to develop and mentor more junior members of the teamBSc Ecology, Biological Science, Zoology or equivalent (MSc desirable) and eligible CIEEM membership (level dependant on grade).Good theoretical grounding in ecology and environmental assessmentExperience in project management duties including planning and scheduling surveys, budget management and client liaison desirable.If you are interested, and hold a full UK driving licence, we would love to hear from you. Culture & Inclusion at SLR We are committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Through our Regional C&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all people regardless of their background can thrive.We welcome applications from all individuals, regardless of their background, including those from groups that are currently under-represented at SLR, such as people identifying as 2SLGBTQI+, Indigenous peoples, ethnic minority groups, women, and people with visible or invisible disabilities, including those who are neurodivergent.Should you require any special adjustments throughout the recruitment process with us, please let us know. As a Disability Confident Committed employer, we seek to ensure all applicants have equitable support when applying to SLR.
Employment Type: Full-time Schedule: Rotating weekend schedule required Entity: Poseidon Music UK Reports To: Head of Performance Marketing Location: This is a fully remote role for UK timezone only. Applicants must reside and be authorized to work within the UK Drive Real-World Change Through Entertainment Join our mission to create meaningful social impact through the power of immersive entertainment. We've sold over 1.4 million tickets in 3 years across 10 countries. This is an exciting opportunity to join at the ground level - collaborating with our Head of Systems to design, implement, and optimize the customer-facing experiences and internal tooling that drive a fast-growing company with a first-mover advantage in a red-hot new industry. About Us We're a fast-growing global entertainment company ($14M revenue, 60+ team members) creating immersive experiences that drive real social change. Our customers don't just buy tickets - they become part of something bigger. We're ambitious, creative, and impact-driven, blending art, technology, and storytelling to deliver world-class experiences. As we scale into our next phase of growth, we're building robust systems and infrastructure to match our vision. About the Role We are seeking a detail-oriented, analytical Media Buyer with hands-on experience executing paid media campaigns across Meta (Facebook/Instagram), TikTok, Google Ads, Pinterest, and YouTube. This is a tactical execution role focused on day-to-day campaign management, optimization, and experimentation, with close collaboration alongside media strategists, creative teams, ticketing, and operations. In addition, this role provides critical weekend operational support, monitoring live shows for schedule changes. The ideal candidate combines strong executional discipline with curiosity, adaptability, and comfort working in a fast-moving, live-event environment. Key Responsibilities Media Buying & Optimization Plan, launch, and manage paid media campaigns across Meta. Ensure campaigns reach target audiences efficiently while maintaining strong cost-per-sale and ROAS Monitor campaign performance daily, adjusting budgets, bids, and pacing as needed Experiment with new creatives, formats, audiences, and platforms to improve acquisition efficiency Align campaign scheduling with ticket availability and live event inventory Analyze results and share insights with strategists and creative teams Maintain accurate campaign structures, budgets, and documentation Weekend Show Monitoring & Operations Monitor live event schedules for cancellations or postponements Remove tickets from sale promptly when schedule changes occur Coordinate closely with the ticketing team to ensure communications are accurate and timely Escalate issues quickly to minimize customer impact and wasted ad spend Qualifications: Outstanding critical thinking, attention to detail and organizational skills. Problem-solving mindset Interest in social media and media trends Highly computer literate BSc/BA in Advertising, Marketing, or similar field preferred. Fluent English Working Schedule & Rotating Night Shifts Assuming a month consists of four weeks, this role follows a rotating schedule designed to ensure consistent coverage during live events while maintaining flexibility during standard working days. The rotation is structured as follows: Week 1 - Thursday Night Shift Flexible working hours from Monday to Friday, with a mandatory shift on Thursday from 3:00 PM to 11:00 PM. Week 2 - Friday Night Shift Flexible working hours from Monday to Friday, with a mandatory shift on Friday from 3:00 PM to 11:00 PM. Week 3 - Saturday Shift Flexible working hours from Monday to Thursday, day off on Friday, and a mandatory shift on Saturday from 1:00 PM to 9:00 PM. Week 4 - No Night Shift Flexible working hours from Monday to Friday, with no evening or weekend shifts. What We Offer Competitive base salary plus performance-based commission tied to company success The chance to drive real social change through entertainment Work with a passionate, high-performing international team spread across 12 countries A kind, supportive company culture we're very proud of Up to 35 days of Paid Time Off per year Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Mar 08, 2026
Full time
Employment Type: Full-time Schedule: Rotating weekend schedule required Entity: Poseidon Music UK Reports To: Head of Performance Marketing Location: This is a fully remote role for UK timezone only. Applicants must reside and be authorized to work within the UK Drive Real-World Change Through Entertainment Join our mission to create meaningful social impact through the power of immersive entertainment. We've sold over 1.4 million tickets in 3 years across 10 countries. This is an exciting opportunity to join at the ground level - collaborating with our Head of Systems to design, implement, and optimize the customer-facing experiences and internal tooling that drive a fast-growing company with a first-mover advantage in a red-hot new industry. About Us We're a fast-growing global entertainment company ($14M revenue, 60+ team members) creating immersive experiences that drive real social change. Our customers don't just buy tickets - they become part of something bigger. We're ambitious, creative, and impact-driven, blending art, technology, and storytelling to deliver world-class experiences. As we scale into our next phase of growth, we're building robust systems and infrastructure to match our vision. About the Role We are seeking a detail-oriented, analytical Media Buyer with hands-on experience executing paid media campaigns across Meta (Facebook/Instagram), TikTok, Google Ads, Pinterest, and YouTube. This is a tactical execution role focused on day-to-day campaign management, optimization, and experimentation, with close collaboration alongside media strategists, creative teams, ticketing, and operations. In addition, this role provides critical weekend operational support, monitoring live shows for schedule changes. The ideal candidate combines strong executional discipline with curiosity, adaptability, and comfort working in a fast-moving, live-event environment. Key Responsibilities Media Buying & Optimization Plan, launch, and manage paid media campaigns across Meta. Ensure campaigns reach target audiences efficiently while maintaining strong cost-per-sale and ROAS Monitor campaign performance daily, adjusting budgets, bids, and pacing as needed Experiment with new creatives, formats, audiences, and platforms to improve acquisition efficiency Align campaign scheduling with ticket availability and live event inventory Analyze results and share insights with strategists and creative teams Maintain accurate campaign structures, budgets, and documentation Weekend Show Monitoring & Operations Monitor live event schedules for cancellations or postponements Remove tickets from sale promptly when schedule changes occur Coordinate closely with the ticketing team to ensure communications are accurate and timely Escalate issues quickly to minimize customer impact and wasted ad spend Qualifications: Outstanding critical thinking, attention to detail and organizational skills. Problem-solving mindset Interest in social media and media trends Highly computer literate BSc/BA in Advertising, Marketing, or similar field preferred. Fluent English Working Schedule & Rotating Night Shifts Assuming a month consists of four weeks, this role follows a rotating schedule designed to ensure consistent coverage during live events while maintaining flexibility during standard working days. The rotation is structured as follows: Week 1 - Thursday Night Shift Flexible working hours from Monday to Friday, with a mandatory shift on Thursday from 3:00 PM to 11:00 PM. Week 2 - Friday Night Shift Flexible working hours from Monday to Friday, with a mandatory shift on Friday from 3:00 PM to 11:00 PM. Week 3 - Saturday Shift Flexible working hours from Monday to Thursday, day off on Friday, and a mandatory shift on Saturday from 1:00 PM to 9:00 PM. Week 4 - No Night Shift Flexible working hours from Monday to Friday, with no evening or weekend shifts. What We Offer Competitive base salary plus performance-based commission tied to company success The chance to drive real social change through entertainment Work with a passionate, high-performing international team spread across 12 countries A kind, supportive company culture we're very proud of Up to 35 days of Paid Time Off per year Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £28,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Mar 08, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £28,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
CENTERPRISE INTERNATIONAL LIMITED
Caerphilly, Mid Glamorgan
Benefits 25 days holiday entitlement (rising to 28 after 5 years) Holiday Purchase Scheme Company-supported CSR Volunteer Day 2 days for personal wellbeing Pension - including Salary Sacrifice/Exchange for Pension scheme (SXP) Electric Vehicle salary sacrifice scheme Death in Service - x4 basic salary Private Medical Insurance (partially subsidised) SAGE Employee Benefits scheme Salary sacrifice charity donation scheme Ci Christmas Savings Club Ci Lottery Free parking at office Hybrid working arrangement - Mon & Fri optional WFH days Business Unit Services Reporting to Director, Services Location/site Caerphilly (with travel to client/Ministry of Defence sites as required) Vetting requirements Yes Company Overview Centerprise International (Ci) was established in 1983 and has over 30 years of experience delivering innovative ICT products and services. Our financial strength, broad portfolio, and record of success in government and defence contracts make Ci one of the UK's leading ICT suppliers. We continually evolve to meet market demands, now offering Managed Services and Solution Design in addition to our own products. Ci actively attracts and develops talented individuals, providing the opportunity to build a varied career path within our group of companies. All employees learn from experienced professionals and see first-hand how a thriving privately-owned business operates. Role Description We are seeking an experienced and influential Head of Service Architecture and Delivery to lead all technical, architectural and operational elements of a secure Defence communications and infrastructure IT service. This senior leadership role combines responsibility for technical service delivery, service design, architectural governance and operational assurance across a complex multi-domain environment. The role acts as the senior technical authority and is accountable for ensuring that the service is designed, delivered, supported, secured and continually improved in line with Defence requirements, Secure by Design principles and contracted service levels. You will manage the technical service team, including dotted line oversight of third-party experts and specialist suppliers. You will chair the Technical Design Authority, own the service blueprint and technical roadmap, lead L4 assurance and act as the primary technical interface to senior stakeholders, security authorities and accreditation bodies. This role carries full accountability for technical service outcomes and the effective delivery of the service. Key Responsibilities Act as the senior technical authority for the Defence programme, ensuring the service is designed, delivered, operated and improved in line with security and compliance requirements. Lead technical governance, chair the Technical Design Authority and maintain core architectural documentation including the service blueprint and service model. Own and maintain non-functional requirements such as performance, capacity, resilience and recoverability, ensuring all designs and solutions are secure and supportable. Provide strategic leadership across technical service operations to ensure service stability, SLA compliance and continual improvement. Lead and guide technical specialists across key domains including infrastructure, networking, virtualisation, authentication, monitoring and automation. Oversee technical planning, delivery and acceptance across service transitions, integrations and onboarding activities, including governance of configuration and asset management. Serve as the primary technical liaison to senior Defence stakeholders, partner organisations and accreditation bodies, providing clear communication and technical assurance. Facilitate continuous improvement across architecture, operations, automation and service efficiency, ensuring documentation and training materials remain accurate and current. Experience and Skills 5+ years in a senior technical leadership role (e.g., Head of Technical Services, Programme Technical Lead or Principal Architect) Experience delivering secure and complex IT services within Defence or regulated industries Strong background in service architecture, design governance and technical assurance Leadership of multi-disciplinary technical teams in complex environments Strong ITIL knowledge and experience across service design, transition and operations Experience with Defence security standards including JSP 440 and JSP 604 Strong stakeholder management experience at senior levels Experience leading technical transitions or onboarding Strong analytical and reporting skills Experience working within Defence programmes or secure government contracts TOGAF or enterprise architecture frameworks PRINCE2 or project management methodologies Technical certifications (e.g., CCNP, MCSE, VCP) Familiarity with SIEM, observability, and automation tools Experience with MOD accreditation and Code of Connection processes Company Profile Customer Focus & Ownership: Committed to delivering high-quality, mission-critical services Integrity & Reliability: Trusted to handle sensitive information and follow through on commitments Proactive & Innovative: Continuously seeks improvements and anticipates future challenges Resilience & Composure: Maintains calm and effectiveness under pressure Collaboration & Influence: Builds consensus and drives alignment across diverse teams Attention to Detail: Ensures accuracy in planning, reporting, and execution Customer-Centric - Ensure customer satisfaction is our number one priority Commitment - Be true to your work and go the extra mile to deliver on your promise Courage To Challenge - Have the strength to make a difference and don't be afraid to constructively challenge the status quo Succeed - Be innovative and do all that is reasonable to deliver a positive outcome Dedication - Giving your time and energy in the best interests of the Company Education/Qualifications/Specific training Qualifications or demonstratable equivalent experience ITIL v4 Foundation; Managing Professional or Strategist preferred TOGAF Certified or equivalent architecture certification PRINCE2 Practitioner or PMP Degree in Computer Science, Information Systems, or equivalent experience
Mar 08, 2026
Full time
Benefits 25 days holiday entitlement (rising to 28 after 5 years) Holiday Purchase Scheme Company-supported CSR Volunteer Day 2 days for personal wellbeing Pension - including Salary Sacrifice/Exchange for Pension scheme (SXP) Electric Vehicle salary sacrifice scheme Death in Service - x4 basic salary Private Medical Insurance (partially subsidised) SAGE Employee Benefits scheme Salary sacrifice charity donation scheme Ci Christmas Savings Club Ci Lottery Free parking at office Hybrid working arrangement - Mon & Fri optional WFH days Business Unit Services Reporting to Director, Services Location/site Caerphilly (with travel to client/Ministry of Defence sites as required) Vetting requirements Yes Company Overview Centerprise International (Ci) was established in 1983 and has over 30 years of experience delivering innovative ICT products and services. Our financial strength, broad portfolio, and record of success in government and defence contracts make Ci one of the UK's leading ICT suppliers. We continually evolve to meet market demands, now offering Managed Services and Solution Design in addition to our own products. Ci actively attracts and develops talented individuals, providing the opportunity to build a varied career path within our group of companies. All employees learn from experienced professionals and see first-hand how a thriving privately-owned business operates. Role Description We are seeking an experienced and influential Head of Service Architecture and Delivery to lead all technical, architectural and operational elements of a secure Defence communications and infrastructure IT service. This senior leadership role combines responsibility for technical service delivery, service design, architectural governance and operational assurance across a complex multi-domain environment. The role acts as the senior technical authority and is accountable for ensuring that the service is designed, delivered, supported, secured and continually improved in line with Defence requirements, Secure by Design principles and contracted service levels. You will manage the technical service team, including dotted line oversight of third-party experts and specialist suppliers. You will chair the Technical Design Authority, own the service blueprint and technical roadmap, lead L4 assurance and act as the primary technical interface to senior stakeholders, security authorities and accreditation bodies. This role carries full accountability for technical service outcomes and the effective delivery of the service. Key Responsibilities Act as the senior technical authority for the Defence programme, ensuring the service is designed, delivered, operated and improved in line with security and compliance requirements. Lead technical governance, chair the Technical Design Authority and maintain core architectural documentation including the service blueprint and service model. Own and maintain non-functional requirements such as performance, capacity, resilience and recoverability, ensuring all designs and solutions are secure and supportable. Provide strategic leadership across technical service operations to ensure service stability, SLA compliance and continual improvement. Lead and guide technical specialists across key domains including infrastructure, networking, virtualisation, authentication, monitoring and automation. Oversee technical planning, delivery and acceptance across service transitions, integrations and onboarding activities, including governance of configuration and asset management. Serve as the primary technical liaison to senior Defence stakeholders, partner organisations and accreditation bodies, providing clear communication and technical assurance. Facilitate continuous improvement across architecture, operations, automation and service efficiency, ensuring documentation and training materials remain accurate and current. Experience and Skills 5+ years in a senior technical leadership role (e.g., Head of Technical Services, Programme Technical Lead or Principal Architect) Experience delivering secure and complex IT services within Defence or regulated industries Strong background in service architecture, design governance and technical assurance Leadership of multi-disciplinary technical teams in complex environments Strong ITIL knowledge and experience across service design, transition and operations Experience with Defence security standards including JSP 440 and JSP 604 Strong stakeholder management experience at senior levels Experience leading technical transitions or onboarding Strong analytical and reporting skills Experience working within Defence programmes or secure government contracts TOGAF or enterprise architecture frameworks PRINCE2 or project management methodologies Technical certifications (e.g., CCNP, MCSE, VCP) Familiarity with SIEM, observability, and automation tools Experience with MOD accreditation and Code of Connection processes Company Profile Customer Focus & Ownership: Committed to delivering high-quality, mission-critical services Integrity & Reliability: Trusted to handle sensitive information and follow through on commitments Proactive & Innovative: Continuously seeks improvements and anticipates future challenges Resilience & Composure: Maintains calm and effectiveness under pressure Collaboration & Influence: Builds consensus and drives alignment across diverse teams Attention to Detail: Ensures accuracy in planning, reporting, and execution Customer-Centric - Ensure customer satisfaction is our number one priority Commitment - Be true to your work and go the extra mile to deliver on your promise Courage To Challenge - Have the strength to make a difference and don't be afraid to constructively challenge the status quo Succeed - Be innovative and do all that is reasonable to deliver a positive outcome Dedication - Giving your time and energy in the best interests of the Company Education/Qualifications/Specific training Qualifications or demonstratable equivalent experience ITIL v4 Foundation; Managing Professional or Strategist preferred TOGAF Certified or equivalent architecture certification PRINCE2 Practitioner or PMP Degree in Computer Science, Information Systems, or equivalent experience
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Complaints Case Handler Salary of £28,000 About this role Our Complaints Resolution team are the customer advocates at the heart of our operation. They are here to solve problems for customers who need our support, and do this through their critical thinking and understanding of Capital One, and industry-wide policies and processes. As a member of the team, you must have a passion for being the voice of our customers and be able to think creatively to influence how we deliver great outcomes. We encourage ownership and accountability, so we'll need you to listen to our customers, investigate their concerns and make a well-informed decision on behalf of Capital One. You will be empowered to use your judgment when deciding outcomes and will own the resolution for each of the customers you advocate for. What you'll do Manage customer complaints from receipt right through to resolution, both in voice and written communications Understand industry regulation and how this matches with Capital One policies Support customers and resolve their concerns Do a thorough investigation to help understand their situation and find a resolution Remain customer focused and put them at the centre of every decision Signpost customers to additional support resources Support our business in improving our processes What we're looking for Expert attention to detail would make you a superstar in this role Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within complaints and the Finance Industry - but don't worry if not, as this isn't a dealbreaker! Experience A great communicator, both telephony and in writing detailed final responses that are clear, not misleading and easy to digest. A passion for giving the best advice to every customer you interact with through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This means, for the period of your training (approximately 12 weeks) and when you first start talking to customers, the training will be a mixture of office based and remote learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you've completed training you'll move onto a Complaints team shift pattern working a shift within our opening hours between the hours of 8:30 & 18:30 Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you Salary of £28,000.00 We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Mar 08, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Complaints Case Handler Salary of £28,000 About this role Our Complaints Resolution team are the customer advocates at the heart of our operation. They are here to solve problems for customers who need our support, and do this through their critical thinking and understanding of Capital One, and industry-wide policies and processes. As a member of the team, you must have a passion for being the voice of our customers and be able to think creatively to influence how we deliver great outcomes. We encourage ownership and accountability, so we'll need you to listen to our customers, investigate their concerns and make a well-informed decision on behalf of Capital One. You will be empowered to use your judgment when deciding outcomes and will own the resolution for each of the customers you advocate for. What you'll do Manage customer complaints from receipt right through to resolution, both in voice and written communications Understand industry regulation and how this matches with Capital One policies Support customers and resolve their concerns Do a thorough investigation to help understand their situation and find a resolution Remain customer focused and put them at the centre of every decision Signpost customers to additional support resources Support our business in improving our processes What we're looking for Expert attention to detail would make you a superstar in this role Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within complaints and the Finance Industry - but don't worry if not, as this isn't a dealbreaker! Experience A great communicator, both telephony and in writing detailed final responses that are clear, not misleading and easy to digest. A passion for giving the best advice to every customer you interact with through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This means, for the period of your training (approximately 12 weeks) and when you first start talking to customers, the training will be a mixture of office based and remote learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you've completed training you'll move onto a Complaints team shift pattern working a shift within our opening hours between the hours of 8:30 & 18:30 Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you Salary of £28,000.00 We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
HR Business Partner - Hereford (Hybrid)£31,314 - £33,968 per annum - 37 Hour Week Main Purpose of Job: To support the Head of People to deliver operational and strategic organisational objectives Develop and implement operational HR strategy aligned with organisational objectives To provide a professional, high quality, proactive advice and support service including delivery of timely interventions, on a full range of HR matters To support all aspects of HR advisory work within the team To contribute to the development of Hoople and its HR function in line with its vision and values To develop and maintain effective working relationships both internally and externally by being visible and accessible to the business Experience Required: Successfully operating within an advisory HR team, providing timely HR advice and support to managers and customers across a range of people issues Building and maintaining effective working relationships both internally and externally Developing and reviewing HR / OD policies and processes, to ensure that they meet business needs whilst complying with employment legislation and best practice Leading and participating in projects and / or change programmes Working collaboratively with trade union representatives on HR issues Effectively handling sensitive employee relations issues, including sickness absence, discipline and grievance up to hearing and appeal stage Strong knowledge of UK employment legislation Undertaking job evaluation in line with the appropriate process and documentation schemes Designing and delivering training sessions which accommodate varying levels of experience and skills Providing, interpreting, monitoring and presenting workforce data Skills Required: A solutions-focussed approach to ER casework and change management activities which meets business needs Ability to deliver a variety of work at pace and on time, without compromising on quality Excellent influencing, negotiation and communication skills at all levels Ability to make sound judgements on business need, including where limited information is available Ability to work effectively and positively as a team, as well as from your own initiative Ability to routinely reflect on your practice and to apply your learning in order to continuously JBRP1_UKTJ
Mar 08, 2026
Full time
HR Business Partner - Hereford (Hybrid)£31,314 - £33,968 per annum - 37 Hour Week Main Purpose of Job: To support the Head of People to deliver operational and strategic organisational objectives Develop and implement operational HR strategy aligned with organisational objectives To provide a professional, high quality, proactive advice and support service including delivery of timely interventions, on a full range of HR matters To support all aspects of HR advisory work within the team To contribute to the development of Hoople and its HR function in line with its vision and values To develop and maintain effective working relationships both internally and externally by being visible and accessible to the business Experience Required: Successfully operating within an advisory HR team, providing timely HR advice and support to managers and customers across a range of people issues Building and maintaining effective working relationships both internally and externally Developing and reviewing HR / OD policies and processes, to ensure that they meet business needs whilst complying with employment legislation and best practice Leading and participating in projects and / or change programmes Working collaboratively with trade union representatives on HR issues Effectively handling sensitive employee relations issues, including sickness absence, discipline and grievance up to hearing and appeal stage Strong knowledge of UK employment legislation Undertaking job evaluation in line with the appropriate process and documentation schemes Designing and delivering training sessions which accommodate varying levels of experience and skills Providing, interpreting, monitoring and presenting workforce data Skills Required: A solutions-focussed approach to ER casework and change management activities which meets business needs Ability to deliver a variety of work at pace and on time, without compromising on quality Excellent influencing, negotiation and communication skills at all levels Ability to make sound judgements on business need, including where limited information is available Ability to work effectively and positively as a team, as well as from your own initiative Ability to routinely reflect on your practice and to apply your learning in order to continuously JBRP1_UKTJ
About the Role: Grade Level (for internal use): 15 The Role: Managing Director, Enterprise Portfolio Marketing The Enterprise Portfolio Marketing team plays a critical role in integrating S&P Global's extensive divisional capabilities into unified, customer-focused narratives. This team collaborates with the Chief Client Office (CCO) segment and account teams, divisional marketing teams, and key stakeholders to drive forward-looking, impactful marketing strategies. The mission is to deliver narratives and campaigns that showcase S&P Global's comprehensive solutions and drive sustainable growth by addressing client needs in an evolving market. The Impact As the Managing Director, Enterprise Portfolio Marketing, you will lead initiatives to align divisional marketing strategies under a cohesive enterprise vision. You will create thematic campaigns and go-to-market strategies that reflect the unique value of S&P Global's offerings. Through strong cross-functional collaboration and a client-centric approach, you will enhance brand perception, drive demand, and ensure strategic alignment with organizational goals. Responsibilities Strategic Leadership Develop and execute a marketing roadmap aligned with Enterprise and CCO's overarching goals to harness the value of S&P brands and products. Create compelling portfolio narratives that unify divisional strengths around client needs and present a cohesive enterprise vision. Identify emerging opportunities, leveraging high-growth themes to position S&P Global as a market and thought leader. Go-to-Market Strategy Partner with divisional marketing teams to synthesize product-specific plans and capability statements into seamless enterprise campaigns. Lead high-growth area marketing strategies, including private markets, emerging markets, energy transition, and generative AI-powered solutions. Deliver demand-driving campaigns that bridge S&P Global's capabilities with client challenges and market needs. Client-Centric Approach Ensure all marketing efforts prioritize customer insights, producing tailored narratives that address unique client opportunities. Maintain regular engagement with CCO account teams, divisional sales, clients and stakeholders to refine messaging for enhanced relevance and impact. Stakeholder Collaboration Serve as a central liaison among divisional leaders, the CCO, and other internal stakeholders to align messaging and objectives. Deeply engage with divisional teams to gain a robust understanding of their products and services, integrating them into enterprise-wide campaigns. Partner with the strategy and demand generation teams to implement scalable account-based marketing programs for the CCO. Leadership of Enterprise Content Marketing Oversee the in-house enterprise content marketing team, ensuring the delivery of high-impact, relevant, and creative content. Identify and leverage the best content and thought leadership from the divisions and weave it into thematic narratives that speak to customer needs. Align content initiatives with strategic objectives to enhance thought leadership and strengthen market influence. Sales Enablement Build and maintain an extensive repository of sales collateral within a state-of-the-art sales enablement platform. Ensure seamless access for sales teams to the latest, most impactful marketing materials, supporting client engagement and conversions. Event and Sponsorship Oversight Maintain an enterprise view of events and sponsorships to identify strategic opportunities for the CCO and cross-divisional partnerships. Coordinate with divisional teams to ensure event strategies align with enterprise priorities and yield measurable outcomes. Operational Excellence Establish best practices for marketing processes and governance to ensure consistency, efficiency, and scalability. Implement robust performance metrics to evaluate and optimize marketing initiatives, driving continuous improvement. Foster a culture of innovation and data-driven decision-making across the marketing function. Compensation/Benefits Information For US candidates: S&P Global states that the anticipated base salary range for this position is $176,306 to $314,601. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here (). What We're Looking For Basic Required Qualifications Education: Bachelor's degree required; MBA or advanced degree preferred. Experience: At least 15 years of senior marketing leadership experience in B2B financial services, technology, or related industries with a strong focus on enterprise marketing. Leadership: Proven ability to lead high-performing teams in a matrixed organization while fostering alignment and collaboration. Strategic Vision: Expertise in developing and executing marketing strategies that deliver measurable business outcomes. Client-Centricity: A track record of embedding customer insights into marketing strategies to drive engagement and results. Communication: Exceptional narrative development skills to craft clear, compelling messages for diverse audiences. Data-Driven Expertise: Advanced skills in leveraging data and analytics to optimize campaigns and decision-making. Collaboration: Strong interpersonal skills to manage diverse relationships and foster alignment across stakeholders. What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (). Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status . click apply for full job details
Mar 08, 2026
Full time
About the Role: Grade Level (for internal use): 15 The Role: Managing Director, Enterprise Portfolio Marketing The Enterprise Portfolio Marketing team plays a critical role in integrating S&P Global's extensive divisional capabilities into unified, customer-focused narratives. This team collaborates with the Chief Client Office (CCO) segment and account teams, divisional marketing teams, and key stakeholders to drive forward-looking, impactful marketing strategies. The mission is to deliver narratives and campaigns that showcase S&P Global's comprehensive solutions and drive sustainable growth by addressing client needs in an evolving market. The Impact As the Managing Director, Enterprise Portfolio Marketing, you will lead initiatives to align divisional marketing strategies under a cohesive enterprise vision. You will create thematic campaigns and go-to-market strategies that reflect the unique value of S&P Global's offerings. Through strong cross-functional collaboration and a client-centric approach, you will enhance brand perception, drive demand, and ensure strategic alignment with organizational goals. Responsibilities Strategic Leadership Develop and execute a marketing roadmap aligned with Enterprise and CCO's overarching goals to harness the value of S&P brands and products. Create compelling portfolio narratives that unify divisional strengths around client needs and present a cohesive enterprise vision. Identify emerging opportunities, leveraging high-growth themes to position S&P Global as a market and thought leader. Go-to-Market Strategy Partner with divisional marketing teams to synthesize product-specific plans and capability statements into seamless enterprise campaigns. Lead high-growth area marketing strategies, including private markets, emerging markets, energy transition, and generative AI-powered solutions. Deliver demand-driving campaigns that bridge S&P Global's capabilities with client challenges and market needs. Client-Centric Approach Ensure all marketing efforts prioritize customer insights, producing tailored narratives that address unique client opportunities. Maintain regular engagement with CCO account teams, divisional sales, clients and stakeholders to refine messaging for enhanced relevance and impact. Stakeholder Collaboration Serve as a central liaison among divisional leaders, the CCO, and other internal stakeholders to align messaging and objectives. Deeply engage with divisional teams to gain a robust understanding of their products and services, integrating them into enterprise-wide campaigns. Partner with the strategy and demand generation teams to implement scalable account-based marketing programs for the CCO. Leadership of Enterprise Content Marketing Oversee the in-house enterprise content marketing team, ensuring the delivery of high-impact, relevant, and creative content. Identify and leverage the best content and thought leadership from the divisions and weave it into thematic narratives that speak to customer needs. Align content initiatives with strategic objectives to enhance thought leadership and strengthen market influence. Sales Enablement Build and maintain an extensive repository of sales collateral within a state-of-the-art sales enablement platform. Ensure seamless access for sales teams to the latest, most impactful marketing materials, supporting client engagement and conversions. Event and Sponsorship Oversight Maintain an enterprise view of events and sponsorships to identify strategic opportunities for the CCO and cross-divisional partnerships. Coordinate with divisional teams to ensure event strategies align with enterprise priorities and yield measurable outcomes. Operational Excellence Establish best practices for marketing processes and governance to ensure consistency, efficiency, and scalability. Implement robust performance metrics to evaluate and optimize marketing initiatives, driving continuous improvement. Foster a culture of innovation and data-driven decision-making across the marketing function. Compensation/Benefits Information For US candidates: S&P Global states that the anticipated base salary range for this position is $176,306 to $314,601. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here (). What We're Looking For Basic Required Qualifications Education: Bachelor's degree required; MBA or advanced degree preferred. Experience: At least 15 years of senior marketing leadership experience in B2B financial services, technology, or related industries with a strong focus on enterprise marketing. Leadership: Proven ability to lead high-performing teams in a matrixed organization while fostering alignment and collaboration. Strategic Vision: Expertise in developing and executing marketing strategies that deliver measurable business outcomes. Client-Centricity: A track record of embedding customer insights into marketing strategies to drive engagement and results. Communication: Exceptional narrative development skills to craft clear, compelling messages for diverse audiences. Data-Driven Expertise: Advanced skills in leveraging data and analytics to optimize campaigns and decision-making. Collaboration: Strong interpersonal skills to manage diverse relationships and foster alignment across stakeholders. What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (). Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status . click apply for full job details
SALARY: £94,931-£117,800 Per annum HOURS: Full Time or Part Time (Minimum 0.8 FTE) CONTRACT END DATE: 1st February 2028 LOCATION: Swindon with travel to other locations Closing Date: 15th March 23:55 Shortlisting: W/C 6th April Interviews W/C 27th April To view the full job description, please click 'Apply' to visit our careers site. ABOUT UKRI UK Research and Innovation (UKRI) is the UK's largest public funder of research and innovation. We invest more than £8 billion annually to advance our understanding of society and the world around us and deliver benefits for society, the economy and the environment. Our organisation comprises nine councils - the UK's innovation agency, Innovate UK, the seven disciplinary Research Councils and Research England. As a UK-wide organisation we work across the four UK nations and with the devolved funding bodies and governments to develop and support different priorities that span research and innovation around the UK. Through our Councils and the critical national capabilities provided by our centres and institutes, we deliver, support and champion the creativity and vibrancy of research and innovation in the UK, for the benefit of society. UKRI is a non-departmental public body sponsored by the Department for Science, Innovation and Technology (DSIT). About BBSRC BBSRC is the major funder of world-leading bioscience in the UK. Through our investments, we build and support a vibrant, dynamic and inclusive research and innovation community which delivers ground-breaking discoveries, innovative technologies and develops bio-based solutions that contribute to tackling global challenges, such as sustainable food production, climate change, and healthy ageing. As part of UKRI, we not only play a pivotal role in fostering connections that enable the UK's world-class research and innovation system to flourish - we also have a responsibility to enable the creation of a research and employee culture that is diverse, resilient, and engaged. At BBSRC, we firmly believe that by promoting an inclusive and equitable culture across bioscience research and innovation, our community and our discipline will thrive. BBSRC proudly forges interdisciplinary collaborations, including internationally, where excellent bioscience and equitable partnerships have a fundamental role. We pioneer approaches that enhance the equality, diversity, and inclusion of talent by investing in people, programmes, infrastructure, technologies, and collaborations on a global scale. BBSRC's vision is to advance the frontiers of biology and drive towards a healthy, prosperous and sustainable future. We support curiosity-driven ideas and provide early investment in ground-breaking transformative technologies and the sharing of data. Through our funding, stewardship and provision of national capabilities, including the institutes that receive our strategic support, we progress our knowledge and understanding of the complex processes that underpin life, and we continue to seek exciting ideas with the potential to transform and advance bioscience. We unleash innovation, capitalising on the unprecedented opportunities for biology to transform our lives by working with and supporting the creation of new businesses, advancing enterprise, and forging vibrant ecosystems across the UK. We enable researchers, innovators, entrepreneurs, and businesses to translate their fundamental understanding of biological systems into tangible societal and economic benefits with global impact. Purpose of the role The Chief Operating Officer for BBSRC is a significant role within our Executive Leadership Team, aligned to the UKRI strategy. enabling BBSRC to continue its influential roles in research and innovation within UKRI and beyond. The Chief Operating Officer will command the confidence of the BBSRC Executive Chair and Council, as well as other members of the BBSRC Executive and UKRI senior leaders. They will need to be able to work proactively at the interface between professional, academic and government communities, and between staff at all levels in the organisation. As an effective communicator and empathic listener, they will operate effectively across organisational boundaries. As a creative thinker and influential collaborator, they will combine drive and political acumen with the highest standards of behaviour. They will have an in-depth knowledge and proven track record of how to deliver and sustain complex, strategic change at both an organisational and system level in the public and / or private sectors. They will have the ability to strategically lead, sponsor and productively work in partnership to deliver major projects that can secure return on investment. The Chief Operating Officer has direct line management responsibility for several corporate functions across BBSRC. This includes, Governance and Risk Management, Business Planning, Performance Evaluation, Business Improvement and Funding Delivery, . In addition, they will lead partnering relationships with UKRI corporate functions that include Finance; Human Resources; Governance, Assurance, Risk and Information; Digital, Data and Technology; Security; Project Delivery & Improvement; Health and Safety, Estates and Procurement. Key Responsibilities Leadership Act to support the Executive Chair, and fellow members of the Executive Leadership Team, to ensure the smooth running of BBSRC As a member of the broader BBSRC leadership team, role model and champion organisational values and behaviours and equality, diversity and inclusion principles Working with the Executive Chair and across BBSRC to lead and support organisational transformation and its alignment with UKRI transformation Working with fellow COOs across other parts of UKRI to ensure consistency in working practices and to ensure the smooth running of UKRI as a whole. Working with the Heads of Function to support the design, transformation and effective delivery of Council services within budget and ensuring efficiency and value for money Inspiring, empowering and developing the BBSRC team BBSRC strategically funded Institutes In relation to BBSRC strategically funded institutes (overall an annual BBSRC investment in the region of £135M), lead on matters covering estates, major projects governance, campus developments and other institute-related activities. Working across BBSRC with members of the Executive Leadership Team, subject matter experts and BBSRC observers as required Planning and Programme support Act as the key point of contact for BBSRC input to UKRI Corporate Services plans; ensuring that BBSRC requirements are appropriately reflected and that BBSRC can deliver agreed outcomes Working collaboratively to identify and deliver simplification and harmonisation Oversight of operational planning and programme support and manage risk within BBSRC - ensuring sufficient support is provided to key areas of activity Supporting the effective organisation design and delivery capability Acting as the change agent in BBSRC for Corporate Services in support of the UKRI transformation plan Finance and Commercial Work closely, via 'dotted line' engagement approach, with the UKRI Corporate Services Finance Business Partner to ensure BBSRC and UKRI have the necessary financial controls, planning, monitoring and reporting (reflecting Managing Public Money) to enable BBSRC to deliver its strategy Oversee significant procurements in conjunction with the UKRI Corporate Services Procurement Business Partner Act as the key point of contact for the NERC/BBSRC joint estates team, hosted by NERC, including on Health, Safety and Biosafety Act as the key contact for major BBSRC capital programmes Human Resources Lead on l employee policies for BBSRC including pay and reward. Working closely with the UKRI Corporate Services and HR Business Partners to ensure BBSRC has the right people, in the right place, doing the right things, developing their skills and maximising their productivity in alignment within Council and UKRI strategy. Leading on staff and Trade Union relations where required Governance, Assurance, Risk, Information (GARI) and Legal Work closely, via 'dotted line' engagement approach, with UKRI Corporate Services GARI Business Partner to provide the BBSRC Executive Chair and Council with appropriate governance structures and assurance as to the integrity of activities, that risks are identified and mitigated (as far as reasonable), that information is accurate and secure (reflecting GDPR), with specific reference to the UKRI assets managed by BBSRC including at BBSRC strategically-funded institutes. Accountable for ensuring reporting is carried out. Manage BBSRC's need for legal advice, working with UKRI Head of Legal Act as the key point of contact for GIAA Managing corporate compliance and statutory liability Information Technology, Facilities, Administration Manage the provision of business IT to BBSRC, working with internal and external suppliers Ensure that office space is of appropriate quality and used flexibly and effectively Ensure that employees have the tools to do the job Safety, Health and Environment Working closely with the UKRI Corporate Services and Business Partners to provide a safe and healthy working environment for all staff, workers and visitors to BBSRC. . click apply for full job details
Mar 08, 2026
Full time
SALARY: £94,931-£117,800 Per annum HOURS: Full Time or Part Time (Minimum 0.8 FTE) CONTRACT END DATE: 1st February 2028 LOCATION: Swindon with travel to other locations Closing Date: 15th March 23:55 Shortlisting: W/C 6th April Interviews W/C 27th April To view the full job description, please click 'Apply' to visit our careers site. ABOUT UKRI UK Research and Innovation (UKRI) is the UK's largest public funder of research and innovation. We invest more than £8 billion annually to advance our understanding of society and the world around us and deliver benefits for society, the economy and the environment. Our organisation comprises nine councils - the UK's innovation agency, Innovate UK, the seven disciplinary Research Councils and Research England. As a UK-wide organisation we work across the four UK nations and with the devolved funding bodies and governments to develop and support different priorities that span research and innovation around the UK. Through our Councils and the critical national capabilities provided by our centres and institutes, we deliver, support and champion the creativity and vibrancy of research and innovation in the UK, for the benefit of society. UKRI is a non-departmental public body sponsored by the Department for Science, Innovation and Technology (DSIT). About BBSRC BBSRC is the major funder of world-leading bioscience in the UK. Through our investments, we build and support a vibrant, dynamic and inclusive research and innovation community which delivers ground-breaking discoveries, innovative technologies and develops bio-based solutions that contribute to tackling global challenges, such as sustainable food production, climate change, and healthy ageing. As part of UKRI, we not only play a pivotal role in fostering connections that enable the UK's world-class research and innovation system to flourish - we also have a responsibility to enable the creation of a research and employee culture that is diverse, resilient, and engaged. At BBSRC, we firmly believe that by promoting an inclusive and equitable culture across bioscience research and innovation, our community and our discipline will thrive. BBSRC proudly forges interdisciplinary collaborations, including internationally, where excellent bioscience and equitable partnerships have a fundamental role. We pioneer approaches that enhance the equality, diversity, and inclusion of talent by investing in people, programmes, infrastructure, technologies, and collaborations on a global scale. BBSRC's vision is to advance the frontiers of biology and drive towards a healthy, prosperous and sustainable future. We support curiosity-driven ideas and provide early investment in ground-breaking transformative technologies and the sharing of data. Through our funding, stewardship and provision of national capabilities, including the institutes that receive our strategic support, we progress our knowledge and understanding of the complex processes that underpin life, and we continue to seek exciting ideas with the potential to transform and advance bioscience. We unleash innovation, capitalising on the unprecedented opportunities for biology to transform our lives by working with and supporting the creation of new businesses, advancing enterprise, and forging vibrant ecosystems across the UK. We enable researchers, innovators, entrepreneurs, and businesses to translate their fundamental understanding of biological systems into tangible societal and economic benefits with global impact. Purpose of the role The Chief Operating Officer for BBSRC is a significant role within our Executive Leadership Team, aligned to the UKRI strategy. enabling BBSRC to continue its influential roles in research and innovation within UKRI and beyond. The Chief Operating Officer will command the confidence of the BBSRC Executive Chair and Council, as well as other members of the BBSRC Executive and UKRI senior leaders. They will need to be able to work proactively at the interface between professional, academic and government communities, and between staff at all levels in the organisation. As an effective communicator and empathic listener, they will operate effectively across organisational boundaries. As a creative thinker and influential collaborator, they will combine drive and political acumen with the highest standards of behaviour. They will have an in-depth knowledge and proven track record of how to deliver and sustain complex, strategic change at both an organisational and system level in the public and / or private sectors. They will have the ability to strategically lead, sponsor and productively work in partnership to deliver major projects that can secure return on investment. The Chief Operating Officer has direct line management responsibility for several corporate functions across BBSRC. This includes, Governance and Risk Management, Business Planning, Performance Evaluation, Business Improvement and Funding Delivery, . In addition, they will lead partnering relationships with UKRI corporate functions that include Finance; Human Resources; Governance, Assurance, Risk and Information; Digital, Data and Technology; Security; Project Delivery & Improvement; Health and Safety, Estates and Procurement. Key Responsibilities Leadership Act to support the Executive Chair, and fellow members of the Executive Leadership Team, to ensure the smooth running of BBSRC As a member of the broader BBSRC leadership team, role model and champion organisational values and behaviours and equality, diversity and inclusion principles Working with the Executive Chair and across BBSRC to lead and support organisational transformation and its alignment with UKRI transformation Working with fellow COOs across other parts of UKRI to ensure consistency in working practices and to ensure the smooth running of UKRI as a whole. Working with the Heads of Function to support the design, transformation and effective delivery of Council services within budget and ensuring efficiency and value for money Inspiring, empowering and developing the BBSRC team BBSRC strategically funded Institutes In relation to BBSRC strategically funded institutes (overall an annual BBSRC investment in the region of £135M), lead on matters covering estates, major projects governance, campus developments and other institute-related activities. Working across BBSRC with members of the Executive Leadership Team, subject matter experts and BBSRC observers as required Planning and Programme support Act as the key point of contact for BBSRC input to UKRI Corporate Services plans; ensuring that BBSRC requirements are appropriately reflected and that BBSRC can deliver agreed outcomes Working collaboratively to identify and deliver simplification and harmonisation Oversight of operational planning and programme support and manage risk within BBSRC - ensuring sufficient support is provided to key areas of activity Supporting the effective organisation design and delivery capability Acting as the change agent in BBSRC for Corporate Services in support of the UKRI transformation plan Finance and Commercial Work closely, via 'dotted line' engagement approach, with the UKRI Corporate Services Finance Business Partner to ensure BBSRC and UKRI have the necessary financial controls, planning, monitoring and reporting (reflecting Managing Public Money) to enable BBSRC to deliver its strategy Oversee significant procurements in conjunction with the UKRI Corporate Services Procurement Business Partner Act as the key point of contact for the NERC/BBSRC joint estates team, hosted by NERC, including on Health, Safety and Biosafety Act as the key contact for major BBSRC capital programmes Human Resources Lead on l employee policies for BBSRC including pay and reward. Working closely with the UKRI Corporate Services and HR Business Partners to ensure BBSRC has the right people, in the right place, doing the right things, developing their skills and maximising their productivity in alignment within Council and UKRI strategy. Leading on staff and Trade Union relations where required Governance, Assurance, Risk, Information (GARI) and Legal Work closely, via 'dotted line' engagement approach, with UKRI Corporate Services GARI Business Partner to provide the BBSRC Executive Chair and Council with appropriate governance structures and assurance as to the integrity of activities, that risks are identified and mitigated (as far as reasonable), that information is accurate and secure (reflecting GDPR), with specific reference to the UKRI assets managed by BBSRC including at BBSRC strategically-funded institutes. Accountable for ensuring reporting is carried out. Manage BBSRC's need for legal advice, working with UKRI Head of Legal Act as the key point of contact for GIAA Managing corporate compliance and statutory liability Information Technology, Facilities, Administration Manage the provision of business IT to BBSRC, working with internal and external suppliers Ensure that office space is of appropriate quality and used flexibly and effectively Ensure that employees have the tools to do the job Safety, Health and Environment Working closely with the UKRI Corporate Services and Business Partners to provide a safe and healthy working environment for all staff, workers and visitors to BBSRC. . click apply for full job details
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £28,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Mar 08, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Financial Support Advisor Salary of £28,000 From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability. As a member of our Collections Team, you'll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you'll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you'll manage each individual situation to help find a suitable outcome for them. What you'll do Remain customer focused and put them at the centre of every decision You'll get to grips with customers' financial situations, figuring out their budget and helping them understand what payments are affordable for them. Use your judgement when assessing the right outcome for the customer Credit can be complicated. You'll help our customers understand complex information by explaining it in really clear terms. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities You'll signpost customers to wider support that might be suitable for them, like debt charities or wellbeing organisations. You may also work with these third parties to help put plans in place. What we're looking for A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing. A team player that acts with integrity and treats our customers and associates with respect We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as this isn't a deal breaker! A great communicator A passion for giving the best advice to every customer you speak to through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you have completed training you'll move onto the following rotating shift pattern: Monday to Friday: 8:00 to 16:30 or 9:00 to 17:30 (dependent on department needs) 10:00 to 18:30 11:30 to 20:00 Weekends: You'll also work every other Saturday (on a shift between the hours of 8:00-17:00). On the week you are working Saturday then you'll have Sunday off and a set day off in the week. Please note that the above shift times can vary from time to time. Our Collections department is open from 8am-8pm Monday to Friday and 8am-5pm on a Saturday. Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What's in it for you We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Outcome Manager About the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you'll do Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing Develop and mentor the testing team fostering an environment of continuous improvement and excellence Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes Enhance and refine the testing methodology, adapting best practices and innovating approaches Collaborate with insight providers across the whole UK business What we're looking for Outcome testing or Quality Assurance experience in a regulated environment Ability to lead a testing programme delivering results through others An ability to self-identify process improvements to improve efficiency, and then execute them Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports Strong organisational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Mar 08, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Outcome Manager About the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you'll do Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing Develop and mentor the testing team fostering an environment of continuous improvement and excellence Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes Enhance and refine the testing methodology, adapting best practices and innovating approaches Collaborate with insight providers across the whole UK business What we're looking for Outcome testing or Quality Assurance experience in a regulated environment Ability to lead a testing programme delivering results through others An ability to self-identify process improvements to improve efficiency, and then execute them Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports Strong organisational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Bracken Recruitment have a requirement for 3 x Design Managers to work with a number of the UKs leading Design & Build Contractors based in London. The companies we represent offer excellent opportunities for Growth and have a really strong pipeline of projects ahead. Projects are up to £100m in value and require individuals with prior experience on projects over £25m click apply for full job details
Mar 08, 2026
Full time
Bracken Recruitment have a requirement for 3 x Design Managers to work with a number of the UKs leading Design & Build Contractors based in London. The companies we represent offer excellent opportunities for Growth and have a really strong pipeline of projects ahead. Projects are up to £100m in value and require individuals with prior experience on projects over £25m click apply for full job details
Head of Sales 100-130k base + 110k OTE Hybrid, London As Head of Sales, EMEA, you will play a pivotal role in building and leading a high-performing sales team focused on generating new business across emerging and enterprise prospects-both brand direct and agency-throughout the EMEA region. You will be responsible for developing and executing sales strategies that drive pipeline growth and revenue, while fostering a culture of performance and operational excellence. You will lead a team of Sales Directors and Sales Development Representatives, providing strategic direction, hands-on support, and coaching to help them engage new prospects, navigate complex sales cycles, and close high-value deals. Responsibilities Manage, coach, and drive your sales team to peak performance, achieving your pipeline and revenue sales goals. Be client-facing and hands-on, attending sales meetings and building relationships with key client decision-makers to support your direct reports in their sales pursuits. Collaborate with the Executive Vice President, Sales & CS, and the Management team to develop a business plan designed to meet and exceed your revenue goals. Requirements 5+ years experience in digital experience sales roles, selling complex technical products and managing long sales cycles. 2+ years experience in a sales leader role. Strong knowledge of retail media, commerce, and search. Extensive experience in developing pipeline in SaaS sales. Sphere Digital Recruitment currently has a variety of job opportunities across digital. Feel free to contact us to find out how we can assist you. Please visit our website for more information. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender, or sexual orientation, and any other protected status as required by law. If you require any adjustments or additional support during the recruitment process, please let us know.
Mar 08, 2026
Full time
Head of Sales 100-130k base + 110k OTE Hybrid, London As Head of Sales, EMEA, you will play a pivotal role in building and leading a high-performing sales team focused on generating new business across emerging and enterprise prospects-both brand direct and agency-throughout the EMEA region. You will be responsible for developing and executing sales strategies that drive pipeline growth and revenue, while fostering a culture of performance and operational excellence. You will lead a team of Sales Directors and Sales Development Representatives, providing strategic direction, hands-on support, and coaching to help them engage new prospects, navigate complex sales cycles, and close high-value deals. Responsibilities Manage, coach, and drive your sales team to peak performance, achieving your pipeline and revenue sales goals. Be client-facing and hands-on, attending sales meetings and building relationships with key client decision-makers to support your direct reports in their sales pursuits. Collaborate with the Executive Vice President, Sales & CS, and the Management team to develop a business plan designed to meet and exceed your revenue goals. Requirements 5+ years experience in digital experience sales roles, selling complex technical products and managing long sales cycles. 2+ years experience in a sales leader role. Strong knowledge of retail media, commerce, and search. Extensive experience in developing pipeline in SaaS sales. Sphere Digital Recruitment currently has a variety of job opportunities across digital. Feel free to contact us to find out how we can assist you. Please visit our website for more information. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender, or sexual orientation, and any other protected status as required by law. If you require any adjustments or additional support during the recruitment process, please let us know.
Senior Staff Engineer Tech Lead- iCasino (UK - Remote) United Kingdom (Remote) Job Description As a Senior Staff Engineer Tech Lead at Fanatics, you are both a hands-on technical expert and a driving force behind the success of your team. You lead by influence-aligning engineers, product managers, designers, and backend partners to deliver exceptional customer-facing experiences with speed, quality, and purpose. You combine deep technical expertise with strong communication and relationship-building skills to guide the team through complex challenges, balance priorities, and maintain a high-performing, well-oiled product. You will operate at both strategic and implementation levels-owning, designing and evolving robust Backend-For-Frontend (BFF) solutions that power personalisation and content delivery across our platforms. You are responsible for the scalability, performance, and long-term technical direction of the BFF layer that enables our mobile and web client experiences, while fostering collaboration across organizations to move the business forward. Your leadership sets the tone for excellence, reliability, and teamwork. We own the iCasino experience across Fanatics platforms-including the Standalone Casino App, iCasino within our Fanatics Sportsbook & Casino App, and the Casino Desktop website. Each of these experiences is powered by Kotlin Multiplatform, and the BFF plays a critical role in delivering high-quality, consistent, and fast-paced innovation across all ecosystems. Our ambition is to build the top online casinos in the U.S-fun, dynamic, personalised, entertainment-focused products built with cutting-edge mobile technology. Responsibilities Lead the team in delivering high-impact customer-facing capabilities within the BFF, maintaining platform quality, guiding engineers through technical and execution decisions. Collaborate across engineering, product, design, and backend organizations to align goals, unblock dependencies, and ensure successful delivery. Drive the design, development, testing, and deployment of high quality, stable and scalable BFF services in Java and Kotlin that power Android, iOS, and web experiences. Balance short-term delivery needs with long-term architectural vision, ensuring maintainable, performant, and reusable service patterns. Lead feature delivery end-to-end, from ideation through launch and iteration, ensuring quality and velocity across platforms. Set and uphold engineering standards, development principles, and best practices for API design, service architecture, and BFF patterns. Champion collaboration and relationship-building within the team and across partner orgs, acting as a trusted technical liaison. Participate in sprint planning, architecture discussions, and design reviews, contributing technical insight and organizational leadership. Drive operational excellence-monitoring reliability, test coverage, and observability, and ensuring issues are resolved with ownership and urgency. Mentor engineers across multiple levels and platforms, modeling proactive communication, problem-solving, and accountability. Be open to occasional travel to Fanatics offices or events for planning, collaboration, and team-building activities. Required Qualifications More than 10 years of experience building and maintaining production distributed systems. Deep expertise in Java and/or Kotlin and Spring Boot, with experience designing scalable APIs and service layers. Experience building or evolving Backend-for-Frontend (BFF) or client-facing service architectures. Experience partnering closely with mobile or web client teams to deliver performant, user-centric APIs. Demonstrated ability to lead cross-functional efforts and drive execution across teams without direct authority. Excellent communication and collaboration skills-able to translate technical strategy into clear, actionable team direction. Proven success in Agile/SCRUM environments, balancing delivery speed with quality. A hands-on builder with a team-first mindset and a passion for coaching and elevating others. A Bachelor's degree, or professional certification, or a combination of education and experience Preferred Qualifications Production experience with Kotlin in backend systems, or demonstrated interest in adopting Kotlin where appropriate. Experience in sports, gaming, fintech, or other regulated, high-velocity environments. Passion for developer experience, performance optimization, and platform tooling. Strong focus on clean API design, service maintainability, and scalable architecture patterns. Not sure if you check every box? If you're excited about this role, Kotlin Multiplatform, and building best-in-class mobile experiences, we encourage you to apply-even if you don't meet every single qualification. We value passion, curiosity, and a growth mindset, and we believe great engineers come from diverse backgrounds and paths. Please note, you do need to be living in the UK for this position and we do NOT offer sponsorship. About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Job Info Posting Date 03/03/2026, 09:03 PM Locations Richmond House, Leeds, LS16 6QY, GB (Remote)
Mar 08, 2026
Full time
Senior Staff Engineer Tech Lead- iCasino (UK - Remote) United Kingdom (Remote) Job Description As a Senior Staff Engineer Tech Lead at Fanatics, you are both a hands-on technical expert and a driving force behind the success of your team. You lead by influence-aligning engineers, product managers, designers, and backend partners to deliver exceptional customer-facing experiences with speed, quality, and purpose. You combine deep technical expertise with strong communication and relationship-building skills to guide the team through complex challenges, balance priorities, and maintain a high-performing, well-oiled product. You will operate at both strategic and implementation levels-owning, designing and evolving robust Backend-For-Frontend (BFF) solutions that power personalisation and content delivery across our platforms. You are responsible for the scalability, performance, and long-term technical direction of the BFF layer that enables our mobile and web client experiences, while fostering collaboration across organizations to move the business forward. Your leadership sets the tone for excellence, reliability, and teamwork. We own the iCasino experience across Fanatics platforms-including the Standalone Casino App, iCasino within our Fanatics Sportsbook & Casino App, and the Casino Desktop website. Each of these experiences is powered by Kotlin Multiplatform, and the BFF plays a critical role in delivering high-quality, consistent, and fast-paced innovation across all ecosystems. Our ambition is to build the top online casinos in the U.S-fun, dynamic, personalised, entertainment-focused products built with cutting-edge mobile technology. Responsibilities Lead the team in delivering high-impact customer-facing capabilities within the BFF, maintaining platform quality, guiding engineers through technical and execution decisions. Collaborate across engineering, product, design, and backend organizations to align goals, unblock dependencies, and ensure successful delivery. Drive the design, development, testing, and deployment of high quality, stable and scalable BFF services in Java and Kotlin that power Android, iOS, and web experiences. Balance short-term delivery needs with long-term architectural vision, ensuring maintainable, performant, and reusable service patterns. Lead feature delivery end-to-end, from ideation through launch and iteration, ensuring quality and velocity across platforms. Set and uphold engineering standards, development principles, and best practices for API design, service architecture, and BFF patterns. Champion collaboration and relationship-building within the team and across partner orgs, acting as a trusted technical liaison. Participate in sprint planning, architecture discussions, and design reviews, contributing technical insight and organizational leadership. Drive operational excellence-monitoring reliability, test coverage, and observability, and ensuring issues are resolved with ownership and urgency. Mentor engineers across multiple levels and platforms, modeling proactive communication, problem-solving, and accountability. Be open to occasional travel to Fanatics offices or events for planning, collaboration, and team-building activities. Required Qualifications More than 10 years of experience building and maintaining production distributed systems. Deep expertise in Java and/or Kotlin and Spring Boot, with experience designing scalable APIs and service layers. Experience building or evolving Backend-for-Frontend (BFF) or client-facing service architectures. Experience partnering closely with mobile or web client teams to deliver performant, user-centric APIs. Demonstrated ability to lead cross-functional efforts and drive execution across teams without direct authority. Excellent communication and collaboration skills-able to translate technical strategy into clear, actionable team direction. Proven success in Agile/SCRUM environments, balancing delivery speed with quality. A hands-on builder with a team-first mindset and a passion for coaching and elevating others. A Bachelor's degree, or professional certification, or a combination of education and experience Preferred Qualifications Production experience with Kotlin in backend systems, or demonstrated interest in adopting Kotlin where appropriate. Experience in sports, gaming, fintech, or other regulated, high-velocity environments. Passion for developer experience, performance optimization, and platform tooling. Strong focus on clean API design, service maintainability, and scalable architecture patterns. Not sure if you check every box? If you're excited about this role, Kotlin Multiplatform, and building best-in-class mobile experiences, we encourage you to apply-even if you don't meet every single qualification. We value passion, curiosity, and a growth mindset, and we believe great engineers come from diverse backgrounds and paths. Please note, you do need to be living in the UK for this position and we do NOT offer sponsorship. About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Job Info Posting Date 03/03/2026, 09:03 PM Locations Richmond House, Leeds, LS16 6QY, GB (Remote)
University Hospitals of Morecambe Bay NHS Foundation Trust
Job overview Are you an experienced finance leader, who is vibrant, visible, inclusive, and collaborative? Would you be willing to push the boundaries on traditional thinking? If the answer is 'yes' then this could be the executive leadership role for you We are a University teaching hospital Trust providing community and hospital services across the Morecambe Bay area - covering one thousand square miles in South Cumbria and North Lancashire. We are seeking an Executive Chief Finance Officer to play a lead role in ensuring the delivery of the Trust's strategic priorities and that we achieve our goal to provide the highest possible standards of compassionate care, whilst ensuring the very best patient and colleague experience. Your experience and innovative thinking combined with experience of working successfully across an integrated care system and with delivery partners will be essential as we work to improve health equity, services and outcomes for our communities in line with the Government's 10 year health plan. Main duties of the job The Chief Finance Officer will be a visible, inclusive and collaborative executive leader, ensuring delivery of the Trust's vision to provide the highest possible standards of compassionate care; the very best patient and colleague experience; and to listen to and involve patients, colleagues and carers. This role is a member of our Unitary Board and as such is an executive director first and a portfolio holder second, working with the team to deliver the Trust strategy and having Board level responsibility for the overall delivery of financial management, financial planning / financial strategy and procurement support to the Trust. This specifically includes the design and stewardship of credible financial policies, procedures, practices and reporting regime through to the Board of Directors. You will build collegiate and solution focused relationships with all system partners, in particular chief finance officers, to ensure that we provide services and deliver results for the benefit of all of the communities we collectively serve. You will be a critical part of our transformation to a Place Based organisation. Through the relevant relationships established through One LSC you will also have specific responsibilities for financial and procurement systems, policies and processes. Working for our organisation We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal - as well as a number of community healthcare premises including Millom Hospital, GP Practice, Queen Victoria Hospital in Morecambe and Ulverston Community Health Centre. FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various consultant led services. WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non life threatening conditions such as broken bones and minor illnesses. All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay. Detailed job description and main responsibilities For further information about the advertised role, and the main job duties and responsibilities, please open the Job Description and Person Specification located under the supporting documents heading. You can also read more about University Hospitals of Morecambe Bay on our website: Person specification Essential requirements of person specification Additional information The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive. The trust operates a No Smoking Policy. Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview. We reserve the right to close a job advert early where sufficient applications have been received. The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert. If the post is subject to Disclosure & Barring Service checking, a charge of £49.50 for Enhanced and £21.50 for Standard clearance and an additional £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts. Anyone newly appointed to the trust under the Agenda For Change contract will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment. We have introduced a new system called Pre Onboarding, specifically to support you right the way through to your first few months in your new role with us at UHMB. This bespoke site has lots of useful information to help you settle into your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid, etc. As well as information on a number of our services i.e. Infection Prevention, Anti fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this link: Contact For further information about the process and to make your application please contact Will Griffiths at Seymour John: (). For a discussion about the role, please contact Scott McLean, Interim Chief Executive at .
Mar 08, 2026
Full time
Job overview Are you an experienced finance leader, who is vibrant, visible, inclusive, and collaborative? Would you be willing to push the boundaries on traditional thinking? If the answer is 'yes' then this could be the executive leadership role for you We are a University teaching hospital Trust providing community and hospital services across the Morecambe Bay area - covering one thousand square miles in South Cumbria and North Lancashire. We are seeking an Executive Chief Finance Officer to play a lead role in ensuring the delivery of the Trust's strategic priorities and that we achieve our goal to provide the highest possible standards of compassionate care, whilst ensuring the very best patient and colleague experience. Your experience and innovative thinking combined with experience of working successfully across an integrated care system and with delivery partners will be essential as we work to improve health equity, services and outcomes for our communities in line with the Government's 10 year health plan. Main duties of the job The Chief Finance Officer will be a visible, inclusive and collaborative executive leader, ensuring delivery of the Trust's vision to provide the highest possible standards of compassionate care; the very best patient and colleague experience; and to listen to and involve patients, colleagues and carers. This role is a member of our Unitary Board and as such is an executive director first and a portfolio holder second, working with the team to deliver the Trust strategy and having Board level responsibility for the overall delivery of financial management, financial planning / financial strategy and procurement support to the Trust. This specifically includes the design and stewardship of credible financial policies, procedures, practices and reporting regime through to the Board of Directors. You will build collegiate and solution focused relationships with all system partners, in particular chief finance officers, to ensure that we provide services and deliver results for the benefit of all of the communities we collectively serve. You will be a critical part of our transformation to a Place Based organisation. Through the relevant relationships established through One LSC you will also have specific responsibilities for financial and procurement systems, policies and processes. Working for our organisation We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal - as well as a number of community healthcare premises including Millom Hospital, GP Practice, Queen Victoria Hospital in Morecambe and Ulverston Community Health Centre. FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various consultant led services. WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non life threatening conditions such as broken bones and minor illnesses. All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay. Detailed job description and main responsibilities For further information about the advertised role, and the main job duties and responsibilities, please open the Job Description and Person Specification located under the supporting documents heading. You can also read more about University Hospitals of Morecambe Bay on our website: Person specification Essential requirements of person specification Additional information The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive. The trust operates a No Smoking Policy. Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview. We reserve the right to close a job advert early where sufficient applications have been received. The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert. If the post is subject to Disclosure & Barring Service checking, a charge of £49.50 for Enhanced and £21.50 for Standard clearance and an additional £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts. Anyone newly appointed to the trust under the Agenda For Change contract will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment. We have introduced a new system called Pre Onboarding, specifically to support you right the way through to your first few months in your new role with us at UHMB. This bespoke site has lots of useful information to help you settle into your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid, etc. As well as information on a number of our services i.e. Infection Prevention, Anti fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this link: Contact For further information about the process and to make your application please contact Will Griffiths at Seymour John: (). For a discussion about the role, please contact Scott McLean, Interim Chief Executive at .
About Us Murray McIntosh is a specialist recruitment consultancy with over a decade of success operating in high?impact, high?profile markets. With a consultative approach, we work with influential organisations, from innovative start?ups through to established brands. We are entering a significant evolution phase- demand for our services is growing, our offering is expanding, and marketing needs to move beyond activity and output into a more strategic, performance?led growth engine. The Growth Marketing Manager will play a pivotal role in accelerating this evolution-expanding our reach, strengthening our market positioning, and driving scalable, measurable pipeline generation. Role Summary You will take ownership of our growth marketing approach, combining strategic thinking with hands?on execution. The focus is on commercial impact, not just channels, with marketing activity clearly linked to revenue pipeline, positioning and long?term brand strength. A key part of the role is acting as a commercial partner to the business. You will work closely with senior leadership and alongside the sales team to develop a deep understanding of our markets, our solutions and how clients engage with us; ensuring our messaging supports priority sectors, service lines and audiences. You will shape and oversee multi?channel initiatives designed to increase reach, improve positioning and drive qualified opportunities. You will bring structure and clarity to performance measurement, helping the business understand what is working, what is not, and where to optimise. Website performance, conversion, automation and nurture journeys all sit within your remit, though you will not be expected to personally execute every element. Key Responsibilities Develop full?funnel strategies to increase website traffic, conversions, and qualified lead flow. Plan, execute, and optimise growth campaigns across paid and organic channels to drive measurable lead generation and pipeline contribution. Align content output with commercial priorities (verticals, personas, and funnels) through content including blogs, social content, case studies, and sales enablement materials. Measure and report performance against ROI and KPI goals. Identify trends and optimise spend, channel mix, and conversion points based on insights. Manage ongoing website improvements across usability, design, content and conversion rate optimisation. Work closely with the sales team to align campaigns with market intel and revenue priorities. Manage external partners, suppliers, and agencies to deliver on key initiatives. Support ad?hoc design needs including updating sales collateral and presentation decks. Ideal Candidate Profile This role will suit someone with a broad, senior marketing background, ideally gained in a B2B, advisory?led environment. You are comfortable thinking strategically, advising leadership and shaping direction, but you also understand the mechanics of modern growth marketing well enough to make informed decisions. You care about outcomes and enjoy bringing focus and coherence to marketing activity. Experience & Skills A rounded marketing background with hands?on digital and growth marketing experience. Proven success in lead generation and sales?aligned marketing environments. Experience with marketing automation and CRM platforms. Excellent written communication and the ability to produce engaging content. Traits & Characteristics Commercially minded: understands the link between marketing activity and revenue outcomes. Experimental: embraces testing, iteration, and continuous improvement. Strategic yet hands?on: capable of delivering the work while shaping the future roadmap. Adaptive: enjoys contributing in a high?growth, changing environment. Working Environment & Culture The Murray McIntosh office is based in Goring-on Thames, a beautiful setting on the Oxfordshire and Berkshire border- a 15-minute train journey from Reading or Didcot. We value diversity, collaboration, creativity, and a positive working culture. Company celebrations include quarterly team days out and bi-annual events. This can be a full or part time position.
Mar 08, 2026
Full time
About Us Murray McIntosh is a specialist recruitment consultancy with over a decade of success operating in high?impact, high?profile markets. With a consultative approach, we work with influential organisations, from innovative start?ups through to established brands. We are entering a significant evolution phase- demand for our services is growing, our offering is expanding, and marketing needs to move beyond activity and output into a more strategic, performance?led growth engine. The Growth Marketing Manager will play a pivotal role in accelerating this evolution-expanding our reach, strengthening our market positioning, and driving scalable, measurable pipeline generation. Role Summary You will take ownership of our growth marketing approach, combining strategic thinking with hands?on execution. The focus is on commercial impact, not just channels, with marketing activity clearly linked to revenue pipeline, positioning and long?term brand strength. A key part of the role is acting as a commercial partner to the business. You will work closely with senior leadership and alongside the sales team to develop a deep understanding of our markets, our solutions and how clients engage with us; ensuring our messaging supports priority sectors, service lines and audiences. You will shape and oversee multi?channel initiatives designed to increase reach, improve positioning and drive qualified opportunities. You will bring structure and clarity to performance measurement, helping the business understand what is working, what is not, and where to optimise. Website performance, conversion, automation and nurture journeys all sit within your remit, though you will not be expected to personally execute every element. Key Responsibilities Develop full?funnel strategies to increase website traffic, conversions, and qualified lead flow. Plan, execute, and optimise growth campaigns across paid and organic channels to drive measurable lead generation and pipeline contribution. Align content output with commercial priorities (verticals, personas, and funnels) through content including blogs, social content, case studies, and sales enablement materials. Measure and report performance against ROI and KPI goals. Identify trends and optimise spend, channel mix, and conversion points based on insights. Manage ongoing website improvements across usability, design, content and conversion rate optimisation. Work closely with the sales team to align campaigns with market intel and revenue priorities. Manage external partners, suppliers, and agencies to deliver on key initiatives. Support ad?hoc design needs including updating sales collateral and presentation decks. Ideal Candidate Profile This role will suit someone with a broad, senior marketing background, ideally gained in a B2B, advisory?led environment. You are comfortable thinking strategically, advising leadership and shaping direction, but you also understand the mechanics of modern growth marketing well enough to make informed decisions. You care about outcomes and enjoy bringing focus and coherence to marketing activity. Experience & Skills A rounded marketing background with hands?on digital and growth marketing experience. Proven success in lead generation and sales?aligned marketing environments. Experience with marketing automation and CRM platforms. Excellent written communication and the ability to produce engaging content. Traits & Characteristics Commercially minded: understands the link between marketing activity and revenue outcomes. Experimental: embraces testing, iteration, and continuous improvement. Strategic yet hands?on: capable of delivering the work while shaping the future roadmap. Adaptive: enjoys contributing in a high?growth, changing environment. Working Environment & Culture The Murray McIntosh office is based in Goring-on Thames, a beautiful setting on the Oxfordshire and Berkshire border- a 15-minute train journey from Reading or Didcot. We value diversity, collaboration, creativity, and a positive working culture. Company celebrations include quarterly team days out and bi-annual events. This can be a full or part time position.
