21 jobs found

Digital Facilitator & Trainer - Extended Reality Solutions (XRS) The Extended Reality Solutions (XRS) team at CBRE delivers cutting-edge extended reality solutions for our front-line workforce. We're seeking a versatile digital facilitator / trainer who can help drive our vision to empower CBRE's technical teams. This role is ideal for someone who blends training expertise, facilitation skills, and digital content support. What matters most is your ability to support users, drive engagement, and foster innovation. You'll play a key role in implementing and enhancing our customer success framework for XRS, with opportunities to grow and shape the future of customer success management and training delivery at CBRE. This position is a maternity cover 12 months fixed term contract. What You'll Do Facilitator / Trainer / Support Deliver guided training sessions on XRS Kit usage for diverse audiences. Tailor training approaches to ensure sessions are interactive and practical. Respond to queries, send surveys, and gather feedback during and after training. Maintain and update the XRS playbook with best practices. Support account teams throughout the contract lifecycle to drive adoption. Analyse insights from training and support activities to refine processes and enhance user experience. Learning Design / Content Creation Collaborate with subject matter experts to create digital workflows (e.g., Visio, Miro) for assisted/mixed reality glasses. Assist with internal social communications and engagement platforms. Write case studies in partnership with account teams. Create storyboards, compile footage, and produce short showcase videos (2-4 minutes) for internal use. Support content development for internal and client-facing materials. Customer Success Lead onboarding process using the Customer Success Programme framework. Gather information from accounts teams to identify needs, opportunities, goals, and KPIs. Develop and execute tailored success plans for clients. Proactively monitor customer progress and engagement; resolve issues or blockers promptly. Organise and lead bimonthly forums with key accounts and stakeholders focused on XRS solutions and adoption. Collect feedback and identify strategies to improve adoption and overall user experience. What You'll Need Bachelor's degree (or equivalent experience) preferred. 3-4 years experience in customer-facing roles such as Customer Success, Training, or Technical Support. Familiarity with onboarding processes and driving product adoption. Strong facilitation and training skills, with experience delivering interactive sessions (live or virtual). Ability to gather feedback and translate insights into actionable improvements. Basic experience or interest in digital design tools and content creation; video editing skills are a plus. Excellent communication and presentation skills, with a customer-first mindset. Strong organisational skills and attention to detail; proactive and adaptable in a fast-paced environment. Analytical thinker with creative problem-solving abilities. Comfortable collaborating across teams and using data to inform decisions. Nice-to-haves Exposure to AR/MR technologies or interest in immersive solutions. Familiarity with digital workflows and tools that support innovation. Ability to gather customer insights and share recommendations with the team. Enthusiasm for learning about industry trends and supporting digital adoption. Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed). Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Job description: Market 36 Recruitment are currently for Circular Services Specialist on behalf of our client based between in Braintree on a permanent basis. Reporting to the Head of Sales, the purpose of this role is to develop relationships with the allocated portfolio customers, promoting the value of the clients Circular Services and growing those customers to an agreed revenue target. The goal will be to work closely with the portfolio customers, the clients service delivery and account management teams to formulate account plans that identify potential whitespace growth opportunities and create a strategy to grow each opportunity to its maximum potential. Roles & Responsibilities Own and manage a defined portfolio of customers acting as the primary Circular Services specialist responsible for revenue and growth and customer success. Develop. Maintain and execute strategic account plans for each portfolio customer, identifying whitespace opportunities and prioritised growth initiatives. Drive portfolio performance to achieve agreed revenue targets, with a strong focus on priority growth customers while ensuring all accounts remain on track. Proactively identify new opportunities within existing accounts, expanding the breadth and depth of Circular Services adoption. Manage customer expectations throughout the sales and delivery lifecycle, ensuring a high-quality customer experience. Lead opportunities from inception through to completion, managing the full sales lifecycle including discovery, solution design, RFI/RFP responses, pricing, negotiation and contract completion. Negotiate complex services and remarketing solutions in line with commercial, financial and legal requirements. Track and report progress against portfolio targets, customer growth plans and forecasting accuracy. Work closely with account management, sales, service delivery and operational teams to ensure aligned execution of customer strategies. Escalate risks appropriately and work cross-functionally to deliver effective resolutions. Take ownership and accountability for assigned responsibilities, managing workload effectively in a fast-paced environment. Experience, education & qualifications Strong track record in consultative solutions sales that covers the commercial and operational elements of providing an end-to-end IT asset disposal service. Ability to manage customer expectations. Commercial, financial and legal understanding of relevant aspects affecting our industry. Understand how to identify and communicate customer objectives and strategies. Able to take an opportunity from inception all the way through the sales cycle, managing RFI, RFP process and preparing responses and contractual documentation. Confident in presenting both internally and externally Thrives in a busy and sometimes stressful environment whilst maintaining an upbeat outlook to our clients and team members. Self-motivated, driven, inquisitive and wants to be the best they can be. Taking responsibility to manage opportunities and propositions calling on resources as required that meet customer timescale. Salary: Salary from 40,000 + commission Hours: Monday to Friday 37.5 hours a week. Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance & ITAD. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles. Job Types: Full-time, Permanent Benefits: Additional leave Canteen Company events Company pension Discounted or free food Free parking On-site parking Sick pay Work from home Work Location: Hybrid remote in Braintree

Sales Director - Managed Services Location: Wokingham Salary: Up to £120,000 per annum Position: Full Time We are partnering with a fast-growing provider of managed services and technology-enabled solutions to recruit a Sales Director - Managed Services. This is a senior leadership role, offering the opportunity to lead a high-performing sales function and play a pivotal role in driving the business's growth strategy. About the Role The Sales Director will be responsible for leading, developing, and expanding the sales team to deliver ambitious revenue and profitability targets. This is a high-impact role within the senior leadership team, ideal for a commercially-minded, results-driven sales leader with experience in building scalable sales operations. You will take ownership of the full sales lifecycle, from strategy and planning to execution, pipeline management, and team development. You will also drive the adoption of repeatable sales processes, foster strong customer relationships, and ensure the team is aligned with the organisation's growth objectives. Key Responsibilities Lead, grow, and inspire a high-performing sales team to achieve and exceed targets. Design, implement, and refine scalable sales processes and methodologies. Develop and deliver a strategic sales plan to expand new business and grow existing customer relationships. Build strong, long-term partnerships with customers, ensuring high levels of service and value delivery. Own sales forecasting, pipeline management, and performance reporting to the leadership team. Coach and mentor the sales team, providing training, motivation, and development opportunities. Collaborate across the business with operations, marketing, and delivery teams to ensure customer needs are met. Identify market trends, emerging opportunities, and competitive activity to inform sales strategy. Candidate Profile Proven experience (5+ years) as a Sales Director, Head of Sales, or equivalent senior sales leadership role. Experience leading and scaling sales teams, including Business Development and Account Management roles. Strong track record of consistently meeting or exceeding revenue, profitability, and KPI targets. Experience managing both project-based and recurring service revenue streams is desirable. Excellent leadership, coaching, and mentoring skills, with the ability to inspire high-performing teams. Strong commercial acumen, strategic thinking, and ability to drive results in a fast-paced environment. Excellent communication, presentation, and negotiation skills. Why Apply Join a fast-growing, ambitious organisation with a clear five-year growth plan. Play a central role in shaping strategy and driving long-term business success. Competitive salary of up to £120,000, plus potential performance-related incentives. Work in a flexible, hybrid environment with a mobile and remote workforce. Please apply today to be considered for this exciting opportunity.

We are recruiting an Interim Head of IT to provide hands-on leadership, stabilise IT operations, and drive improvements across infrastructure, business systems, data, cyber security, and emerging technologies for our client. The role balances strategic oversight with practical delivery, managing internal teams and external partners to ensure secure, resilient, and future-ready technology that supports the organisation's immediate and long-term priorities. Client Details Based near the Stockport region, our client is renowned for its outstanding collaboration with a range of partners to drive innovation and deliver impactful outcomes. The business focuses on developing efficient, forward-looking approaches to support growth, performance, and leadership in its field. With a focus of innovation at its centre, they are now seeking a forward-thinking Head of IT to join on an interim basis to both drive strategic evolution and operational efficiency. Description As the Interim Head of IT, you will lead the organisation's technology function, ensuring systems, services, and data are secure, resilient, and fit for immediate business needs. This role balances strategic oversight with hands-on delivery, focusing on stability, risk management, and practical improvement. You'll oversee infrastructure, specialist and enterprise systems, cybersecurity, and data, while managing key third-party IT partners. Working closely with senior stakeholders and leading the internal IT team, you'll drive clear outcomes at pace and strengthen technology capability across the organisation. The role will work on a part-time basis, offering expert leadership 2-3 days per week, to an organisation that is seeking to undergo an exciting period of transformation. Your day-to-day responsibilities will cover: Leadership: Lead the IT function with a hands-on, delivery mindset, developing internal capability and managing external partners to ensure reliable, high-quality services. Act as the senior IT voice with leadership, shaping priorities and contributing to organisational planning. IT Service Management: Stabilise and improve day-to-day IT services, owning the service desk model, embedding KPIs, and ensuring effective change, communication, and transition for new or updated systems. Infrastructure: Oversee resilient, secure infrastructure across office, laboratory, and cloud environments, including specialist and scientific systems, with strong focus on availability and disaster recovery. Cyber Security: Take ownership of cyber security, risk, and compliance, covering data protection, incident response, vulnerability management, business continuity, and security awareness. Business Systems & Data Management: Lead the lifecycle and optimisation of core business systems and data, working with stakeholders to improve processes, governance, data quality, and integration. AI & Automation: Shape and deliver a practical approach to AI, automation, and advanced analytics, enabling responsible adoption, secure access, and measurable efficiency gains. Vendor Management: Manage IT suppliers, contracts, licensing, and budgets, ensuring strong commercial control, performance management, and value for money. Profile As the successful candidate for the Interim Head of IT position, you will be experienced in the following areas: Essential experience Senior leadership experience across IT, digital, or data in complex environments. Strong working knowledge of infrastructure, cloud, cyber security, and enterprise systems. Proven ability to manage and get results from outsourced technology partners. Clear communicator, able to translate technical issues for non-technical audiences. Highly organised, delivery-focused, and comfortable making decisions at pace. Desirable experience Experience in scientific, research, or laboratory-based settings. Exposure to data governance, enterprise data platforms, AI, or automation. Background working in regulated or security-sensitive organisations. Job Offer Daily rate of 450 to 550 (Outside IR35). Initial 3 months (Likely Extension). Part-time role, working 2-3 days per week. Opportunity to lead a key department as the 'number 1', and drive significant transformation.

Interim Finance Process Improvement Lead 6-12 Month Interim Assignment Brackley, Northamptonshire Role Overview SF Recruitment are delighted to be working with a PE backed business in Brackley, Northamptonshire. Our client is seeking an Interim Finance Process Improvement lead to work closely with the Group Financial Controller & deliver a high-impact role focused on driving finance transformation, integrating subsidiaries, and redesigning processes. If you thrive on solving complex problems, challenging the status quo, and delivering results ahead of deadlines, this role is for you. Key Responsibilities - Lead targeted finance transformation initiatives-automation, reporting improvements, and workflow optimisation. - Drive finance integration projects post-acquisition, standardising processes across the Group. - Identify process pain points and implement practical, innovative solutions. - Collaborate with the Group Financial Controller to build scalable, future-proof finance structures. - Challenge existing practices to ensure the best, not just the familiar, approach is taken. - Provide actionable insights to improve financial reporting, controls, and efficiency. - Ensure timely, accurate delivery of projects-deadlines aren't negotiable. - Partner across Finance, IT, and Operations to embed change successfully. - Document and transfer knowledge to secure long-term adoption of new processes. - Monitor the impact of changes and refine strategies for continuous improvement. Required Skills & Experience - Proven track record in finance transformation (ERP implementation, process reengineering, integration). - Experience in interim/contract change roles, not just BAU financial control. - Strong problem-solving and critical thinking skills for complex challenges. - History of leading projects that deliver measurable improvements in processes and controls. - Ability to challenge constructively and influence senior stakeholders. - Experience in multi-entity or private equity-backed organisations. - Commercially astute, balancing control, efficiency, and growth. - Knowledge of Netsuite or large-scale ERP systems.

A growing, leading housing organisation based in Liverpool requires an experienced Financial Accountant to join their team on a 6-month fixed-term contract. Location: Liverpool - Hybrid (1-2 Days in the office) Commutable from Birkenhead, Bebington, Bootle, Halewood, Huyton, Kirkby, Maghull, Ormskirk, Aintree Salary: £58,065 Benefits: 25 days holiday, Pension, Enhanced Maternity and Adoption Pay, Wellbeing support Role Overview: You will be responsible for delivering include monthly management accounts, consolidated group accounts ,statutory returns, and quarter-end submissions. You will also act as the main point of contact for external auditors and ensure adherence to Health & Safety policies and procedures. Key responsibilities include: Providing regular financial updates and insights to the Senior Management Team Ensuring compliance with FRS 102 and housing regulatory requirements Delivering services within the corporate risk management framework Applying robust Value for Money processes to maximise efficiency and outcomes Providing technical accounting advice and supporting colleagues across the business Requirements: You will be a confident and experienced Financial Accountant with a strong technical background. You will also: Be a professionally qualified accountant (CIPFA, CIMA or ACCA) , or part-qualified with strong relevant sector experience Be able to demonstrate experience producing year-end accounts and consolidating group accounts Ideally have a background in social housing or housing association with knowledge of Housing SORP Utilise strong project management skills with a collaborative and inclusive approach Have a commercial mindset, able to balance risk, opportunity, and business priorities when advising stakeholders If you are going to be available for a 6 month contract and available to interview mid February, apply today.

Strategic Venue Director - SEC up to £110,000 per annum plus benefits Role Purpose: The Strategic Venue Director provides senior leadership across catering, hospitality, premium, retail and event operations at the Scottish Event Campus. The role is responsible for shaping long term vision, driving commercial growth and embedding sustainable transformation, while providing strategic oversight and assurance of operational excellence. Working in close partnership with the Business Director and SEC Client leadership, the role plays a pivotal part in positioning the venue for future growth, innovation and market leadership. This is a future focused role with reduced emphasis on day to day operational management and increased accountability for strategy, growth, partnerships and leadership maturity. KEY RESPONSIBILITIES: Strategic Vision & Transformation Set and deliver a clear long term strategy for catering and hospitality across conferences, exhibitions, premium and retail operations. Lead venue wide strategic planning, ensuring alignment with client ambition, Levy priorities and sustainability commitments. Act as a trusted strategic partner to the Client, contributing to broader venue and campus wide discussions beyond catering delivery. Use market insight, customer data and competitor analysis to keep the SEC ahead of industry trends. Present strategic recommendations and investment cases to senior stakeholders, supported by robust commercial and performance data. Commercial Growth & Partnerships Design and execute growth strategies to increase revenue, spend per head and commercial returns across all hospitality formats. Identify and develop new commercial opportunities including partnerships, experiential concepts and innovation initiatives. Lead strategic pricing, revenue optimisation and margin improvement programmes. Collaborate with Sales, Marketing, Culinary, E15 Insights, Projects and Commercial teams to deliver compelling go-to-market propositions. Position the SEC as a benchmark venue within the UK events and hospitality market through differentiated commercial strategies. Strategic Operational Oversight & Guest Experience Provide senior oversight and assurance of operational readiness, quality and consistency across all events. Set clear standards for food, service, sustainability and compliance, holding operational leaders accountable for delivery. Champion a guest-first culture, ensuring hospitality excellence is embedded across the venue. Maintain strong governance across Health & Safety, food safety and brand standards. Performance, Efficiency & Continuous Improvement Introduce and embed data-led KPIs to drive productivity, quality and financial performance. Lead cross-functional process improvement initiatives to simplify ways of working and improve effectiveness. Champion the adoption of technology and innovation to support smarter planning, labour deployment and service delivery. Leadership & Culture Lead, inspire and develop a high-performing senior leadership team capable of operating with autonomy and commercial accountability. Shape venue structures that flex to event demand and complexity. Mentor future leaders and support succession planning to build long-term resilience. Role-model Levy leadership behaviours, fostering a culture of trust, accountability and innovation. WHAT GREAT LOOKS LIKE: Experience Significant senior leadership experience within complex, high-profile hospitality, events, catering, retail or venue environments, ideally across multi use or large scale venues. Proven track record of shaping and delivering long-term strategic vision alongside commercial growth, transformation and operational excellence. Experience operating at executive and board level, presenting strategic recommendations, business cases and performance insights to senior stakeholders and clients. Demonstrated success leading change programmes, innovation initiatives and growth strategies that deliver sustainable commercial and guest experience outcomes. Strong background working within matrixed organisations, collaborating across commercial, operational and functional teams to deliver shared objectives. Experience managing senior stakeholder relationships in demanding, high-visibility environments, acting as a trusted advisor rather than solely a delivery lead. Knowledge, Skills & Professional Capability Highly developed strategic thinking and analytical capability, with the ability to translate insight, data and market intelligence into clear, executable plans. Strong commercial and financial acumen, including experience building investment cases, pricing strategies, revenue optimisation models and margin improvement plans. Confident using data, performance metrics and customer insight (e.g. E15-style analytics) to drive decision making, performance improvement and growth. Deep understanding of guest experience design, premium hospitality, retail and event operations within a modern venue context. Strong grasp of sustainability, technology enablement and innovation as drivers of long-term venue performance and competitive advantage. Excellent communication, influencing and negotiation skills, with the credibility to operate effectively at board, client leadership and partner level. Leadership & Personal Attributes Senior, credible leader with the presence and judgement to operate at enterprise level while maintaining a strong connection to delivery standards. Collaborative and inclusive leadership style, able to align diverse teams and stakeholders behind a shared strategic direction. Passionate about developing leaders and building high performing, strategically minded teams with strong commercial accountability. Comfortable operating in fast paced, high profile environments with competing priorities and complex stakeholder dynamics. Resilient, adaptable and forward thinking, with a strong appetite for innovation, continuous improvement and "jumping the curve" rather than preserving the status quo. Role models Levy values and leadership behaviours, fostering a culture of trust, accountability, psychological safety and ambition.

The PureGym Way PureGym is the No.1 gym operator in the UK, and the 4th largest gym operator worldwide. With 700+ gyms and over 2 million members across the UK, Europe & the US, we are the gym where Everybody is Welcome. We champion diversity and are committed to providing a workplace where everyone feels free to be. We're proud to be recognised as a Top Institute Employer , reflecting our commitment to excellence in employee experience and workplace culture . We offer: Free nationwide gym membership for you + 1 Hybrid working A truly flexible working culture Personal private healthcare, including digital GP Life insurance x4 Company pension contribution 25 days annual leave, plus 1 personal day Option to purchase additional holiday (up to 5 days) Great learning & development resources Enhanced maternity pay, paternity and adoption leave The Role Location: Leeds. Tuesdays in the office and 1-2 days visiting sitesType: Full timeContract type: 6-month FTC, starting ASAP Application: We are looking to hire someone imminently, so please apply as soon as possible. Please note we will not be able to accommodate long notice periods. We are looking for a Property Development Manager to join our Team! Reporting to the Head of Project Delivery, you will be fully accountable for the successful end-to-end project delivery of all allocated property development projects, covering both new and existing sites, achieving this through directing and working with a local scrum team, partnering with the wider Development and PureGym teams, and all external stakeholders. In addition, to contribute to the Development team to develop a culture of best practice and continuous improvement. Through effective project leadership, lead a multi-disciplinary team of architects, design managers, quantity surveyors and other internal and external specialists to deliver multiple gym development projects on time and budget. Activities to include: Assessing the high-level feasibility of potential new sites prior to acquisition. Providing the appropriate technical evaluation of each site and corresponding development requirements. Ensuring all budgets and capex investments are appropriately approved and expenditure is tracked and reported in line with Finance requirements. Ensuring effective delivery of each development site, from initial acquisition through to opening, delivering the required project outcomes on time, to cost and quality requirements, including all documentation and handover requirements. Overcome barriers to ensure projects are delivered at the earliest viable opportunity. Providing appropriate decision making at key stages in the property development process, using governance forums where required. Ensuring approvals and consents are in place through effectively liaising with landlords and local authorities. Management of all 3rd parties and associated dependencies involved in the development project. Ensuring consistent delivery of every new and refurbished site through adherence to agreed format and design standards. Ensuring relevant specialist technical input regarding mechanical, electrical, acoustics etc. is incorporated into the design and delivery of each site. Input into the continuous improvement of gym formats and design standards. Ensuring health and safety requirements are being observed and adhered to throughout the development process. Providing recognition, support and encouragement to your peers to ensure all team objectives are met. Ensuring a personal development plan is in place. Positively representing the Development function internally and being an ambassador for PureGym externally. Being recognised as someone who makes a significant contribution across the Development function. The Person Highly capable project manager, with experience of delivering multi-site property developments consistently and at scale. A fantastic team leader, able to motivate a multi-disciplinary team to deliver exceptional results. Able to ruthlessly prioritise and deliver to hit critical milestones, with the ability to develop different approaches to overcome risks and blockages. Ideally has experience working in or with large scale organisations in customer facing industries such as leisure, hospitality, or retail. Experience of managing third party contractors and advisers to deliver required results. A highly capable operator, who can successfully resolve difficult situations and make critical decisions under pressure. Proactive, accountable, hands-on, adaptable and able to react quickly to a fast moving, ever changing environment. An excellent communicator with the ability to simply convey complex messages and influence at a senior level. A strong negotiator. Commercially astute, able to evaluate investment decisions considering member and brand expectations balanced with the required levels of return. Member focused, always striving to improve the experience for all members through own area or working across the business. Process orientated, with the ability to identify and remove waste through applying lean thinking. Able to work cross-functionally, to bring together all parts of the business to deliver the right outcome for members and PureGym. Ideally holds a professional qualification in the areas of construction project management, quantity surveying, architecture or similar. Ideally educated to degree level and can demonstrate a track record of continual professional and personal development. Ideally has a passion for, or an interest in, fitness and leisure. Able to travel as required. PureGym is proud to be an equal opportunities employer. Our company mantra is 'Everybody Welcome' and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our PureGym colleagues reflect the diversity of the nation as well as our millions of gym members we serve. Join us on our mission is to bring high quality, affordable fitness to everyone, everywhere.

Our client based in Hampshire is looking for a Customer Solutions Manager. Please note you might be required to travel to the clients Raleigh office (USA) initially until some engineers are recruited locally (no more than one week a month as a guide) then travel will ease considerably and this person will be onboarding our UK and Europe customers. Key Job Purpose The Customer Solutions Manager is a senior, customer-facing technical leader responsible for overseeing the successful deployment, enablement, and operational support of the clients smart metering platforms, including the Storm cloud-based Head End System (HES), NEOS solutions, associated connectivity, and smart meters. This role partners closely with strategic customers to ensure solutions meet business objectives, drive operational efficiency, and scale reliably. The Customer Solutions Manager serves as a trusted advisor, providing strategic guidance on technical architecture, deployment strategy, and platform adoption, while representing customer needs internally to influence product roadmap, service improvement, and global delivery capability. This position is designed for high-calibre individuals seeking progression into Product Management, Customer Experience leadership, or broader business leadership roles, through exposure to global operations, cross-functional collaboration, and strategic decision-making. Key Responsibilities - Customer Solutions Manager Strategic Customer Deployment & Ownership - Lead and own the end-to-end deployment and operational success of Storm and NEOS solutions for strategic customers, including requirement analysis, pilot planning, configuration, deployment, and transition to production. - Define and drive deployment strategy across multiple customer sites, balancing scalability, operational efficiency, and regulatory compliance. - Lead resolution of complex technical issues, acting as the escalation point for technical and operational challenges across the deployment lifecycle. - Oversee the performance, reliability, and adoption of deployed platforms, ensuring measurable business outcomes for customers. Customer Partnership & Strategic Advisory - Build and maintain trusted relationships with senior technical, operational, and executive stakeholders at customer organisations. - Serve as a strategic advisor, guiding customers on best practices, system optimisation, and long-term platform adoption. - Facilitate workshops, training sessions, and knowledge transfer programs to ensure effective use and adoption of Storm and NEOS platforms. - Partner with sales and account teams to support strategic engagements, solution proposals, and commercial planning Product Leadership & Portfolio Influence - Capture and prioritise customer requirements, insights, and operational learnings from deployments to influence global product roadmap decisions. - Collaborate with Product Management, R&D, and global engineering teams to define enhancements, new features, and solution improvements. - Identify trends, recurring challenges, and opportunities from deployments to drive continuous improvement initiatives solutions. - Actively contribute to reference deployments, case studies, and industry thought leadership, enhancing the clients market positioning. Global Enablement & Operational Excellence - Lead coordination with the clients global teams (product, engineering, support, and operations) to ensure consistent deployment, support, and enablement of Storm and NEOS solutions across regions. - Promote knowledge sharing, best practices, and lessons learned across teams to enhance global delivery capability and solution quality. - Ensure accurate documentation, deployment artefacts, and knowledge bases are maintained to support global operations and scalability. - Champion operational excellence, proactive risk management, and adherence to compliance and security standards across all deployments

We are seeking a dynamic Head of Customer Success to lead and shape the Customer Success function across one of our high profile clients, Growth portfolio. This is a strategic leadership role, responsible for ensuring customers achieve their desired outcomes through seamless onboarding, engagement, and handover into service management and operations. As the orchestrator of a mixed delivery ecosystem, you will select and manage the best delivery and operational partners based on cost, time, quality, and capability, while defining clear roadmaps for integration or migration where strategic, commercial, or scale triggers justify it. You will ensure diversification is delivered with pace, precision, and scalability. Key Responsibilities Lead all programme and project delivery across the New Business portfolio, from proof-of-concept to scaled deployment. Build and govern a multi-channel delivery capability, balancing internal, third-party, and partner-led delivery models. Maintain strategic oversight of delivery pathways, ensuring commercial and operational control of outcomes. Define and embed the Customer Success vision and strategy across the portfolio. Establish and lead the Growth PMO, providing portfolio visibility, financial control, and delivery discipline. Define make/buy/partner frameworks and decision criteria to optimize speed, cost efficiency, and quality. Provide delivery assurance, performance reporting, and risk management to the executive team. Champion customer advocacy and ensure delivery decisions align with customer priorities. Architect seamless customer journeys, connecting onboarding, adoption, and refresh into a single, value-driven process. Identify, contract, and manage third-party delivery agents with clear SLAs and performance frameworks. Coordinate delivery handover and operational readiness with Service Management, defining acceptance criteria and escalation pathways. Implement governance frameworks, dashboards, and reporting processes for portfolio control. Drive continuous improvement through lessons learned, data-led insights, and capability building. Skills & Experience Extensive leadership experience in programme/portfolio delivery within telecoms, digital infrastructure, or engineering sectors. Proven ability to manage multi-party delivery ecosystems and outsourced models. Strong commercial acumen and negotiation skills. Degree in Engineering, Business, or equivalent experience. Strategic orchestrator with a delivery mindset. Commercially disciplined and partnership-savvy. Comfortable balancing pace, risk, and quality across multiple delivery routes. Builds clarity and trust across internal and external teams. Project People is acting as an Employment Agency in relation to this vacancy.

Digital Facilitator & Trainer - Extended Reality Solutions (XRS) The Extended Reality Solutions (XRS) team at CBRE delivers cutting-edge extended reality solutions for our front-line workforce. We're seeking a versatile digital facilitator / trainer who can help drive our vision to empower CBRE's technical teams. This role is ideal for someone who blends training expertise, facilitation skills, and digital content support. You may be a junior training delivery professional - what matters most is your ability to support users, drive engagement, and foster innovation. You'll play a key role in implementing and enhancing our customer success framework for XRS, with opportunities to grow and shape the future of customer success management at CBRE This position is a maternity cover 12 months fixed term contract. What You'll Do Facilitator / Trainer / Support Deliver guided training sessions on XRS Kit usage for diverse audiences. Tailor training approaches to ensure sessions are interactive and practical. Respond to queries, send surveys, and gather feedback during and after training. Maintain and update the XRS playbook with best practices. Support account teams throughout the contract lifecycle to drive adoption. Analyse insights from training and support activities to refine processes and enhance user experience. Learning Design / Content Creation Collaborate with subject matter experts to create digital workflows (e.g., Visio, Miro) for assisted/mixed reality glasses. Assist with internal social communications and engagement platforms. Write case studies in partnership with account teams. Create storyboards, compile footage, and produce short showcase videos (2-4 minutes) for internal use. Support content development for internal and client-facing materials. Customer Success Lead onboarding process using the Customer Success Programme framework. Gather information from accounts teams to identify needs, opportunities, goals, and KPIs. Develop and execute tailored success plans for clients. Proactively monitor customer progress and engagement; resolve issues or blockers promptly. Organise and lead bimonthly forums with key accounts and stakeholders focused on XRS solutions and adoption. Collect feedback and identify strategies to improve adoption and overall user experience. What You'll Need Bachelor's degree (or equivalent experience) preferred. 2-4 years experience in customer-facing roles such as Customer Success, Training, or Technical Support. Familiarity with onboarding processes and driving product adoption. Strong facilitation and training skills, with experience delivering interactive sessions (live or virtual). Ability to gather feedback and translate insights into actionable improvements. Basic experience or interest in digital design tools and content creation; video editing skills are a plus. Excellent communication and presentation skills, with a customer-first mindset. Strong organisational skills and attention to detail; proactive and adaptable in a fast-paced environment. Analytical thinker with creative problem-solving abilities. Comfortable collaborating across teams and using data to inform decisions. Nice-to-haves but not essential Exposure to AR/MR technologies or interest in immersive solutions. Familiarity with digital workflows and tools that support innovation. Ability to gather customer insights and share recommendations with the team. Enthusiasm for learning about industry trends and supporting digital adoption. Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed). Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Operations Manager Stream Leeds - Site based Full Time Immediate Start Since its launch mid 2025 Stream has become a fast growing division of SM UK, today it delivers its single sign on platform solution to major fleet operators across the country. Every second counts when it comes to road safety and incident management. At Stream, our mission is to empower fleet operators with the real-time insights and AI tools they need to protect their drivers and their bottom line. We re seeking a high-calibre Operations Manager to join our team in Leeds. This role requires a true leader with energy, character and passion. Since launching Stream we have developed a like minded highly driven team and we have secured contracts with some of the UKs largest fleet operators tired of shoddy customer service and unpredictable support from other providers. As an engineering company we brought Stream to life to provide a solution that is at the forefront of SaaS in the world of Fleet telematics and video safety. 2026 is set to be a record year and this role will bring a huge array of opportunity to make a difference, achieve success, and lead a high performing team. This role requires a dynamic, energetic, and visionary leader to head our Stream division. It will take a high-impact individual who can drive growth, inspire a team, and shape the strategic direction of one of the most important parts of our business. The ideal candidate will combine strong leadership skills with commercial acumen, technical understanding, and a passion for innovation in fleet technology. Key Responsibilities Leadership & Strategy Lead the Stream department with energy, clarity, and purpose, setting a strong vision for growth and excellence. Develop and implement the strategic plan for Stream s product, service, and operational performance. Foster a high-performing culture that prioritises innovation, customer focus, collaboration, and accountability Commercial & Operational Management Own departmental P&L, budgeting, resource planning, and reporting. Drive adoption, upsell, and retention of Stream telematics across new and existing customer bases. Oversee delivery, support, and ongoing service performance to ensure exceptional customer experience. Team Development Recruit, mentor, and inspire a growing team of specialists across technical, operational, and support functions. Set clear objectives and KPIs, ensuring the team is empowered to succeed. Encourage continuous improvement, skills development, and cross-department collaboration. Product & Innovation Work closely with suppliers, internal stakeholders, and customers to shape product development and new features. Identify market trends, competitor activity, and opportunities for Stream to stay ahead of the curve. Champion a culture of curiosity, improvement, and forward-thinking technology adoption. Stakeholder Management Act as the central contact for Stream across sales, operations, engineering, and senior leadership. Represent the Stream division internally and externally, presenting with confidence and energy. Build strong relationships with customers and partners to strengthen Stream s market position. Skills & Experience Proven experience in leadership roles, ideally within telematics, fleet technology, SaaS, or related technical sectors. Strong commercial awareness with experience managing budgets, KPIs, and strategic planning. Exceptional communication, presentation, and stakeholder-management skills. Naturally energetic, driven, and positive, with a strong ability to motivate and inspire others. Ability to think strategically while staying hands-on and operational when needed. Problem-solver with a continuous-improvement mindset and a passion for customer success. Personal Attributes - Dynamic and charismatic leader - Highly organised and proactive - Strong sense of ownership and accountability - Innovative thinker with a growth mindset - Confident decision-maker with resilience and adaptability Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Head of Business Development - Stationary Power Salary: £80k plus package Location: Loughborough, Leicestershire Precision Recruitment UK LTD are working exclusively with an established clean technology manufacturer that has proven fuel cell capability already deployed in real-world applications. As demand for decarbonised standby and off-grid power accelerates, the business is now looking to appoint a senior commercial leader to develop and commercialise its Stationary Power offering. This is a rare opportunity to take an emerging clean energy solution and turn it into a scalable, repeatable commercial market. The Opportunity Diesel generators continue to dominate standby power. Regulatory pressure, sustainability commitments, and resilience requirements mean change is inevitable, but commercial adoption remains complex. This role exists to bridge that gap. The successful hire will identify where demand is genuine, engage senior technical and sustainability decision makers, secure early adopters, and convert initial deployments into long-term commercial value. There is no inherited playbook. The role exists to help define it. The Commercial Landscape The role operates across a multi-layered buyer environment, including: System integrators building power solutions for end users End users with in-house engineering capability and strong decarbonisation mandates OEM and stationary power manufacturers seeking to add clean energy solutions to their portfolios In many cases, end-user demand will need to be established first to unlock OEM or integrator adoption. Strong commercial judgement will be essential. What the role will do Own the go-to-market strategy for Stationary Power Prioritise markets based on decarbonisation drivers, technical fit, and commercial potential Build senior relationships with CTOs, Heads of Engineering, Sustainability and Advanced Technology leaders Qualify opportunities against capability, roadmap alignment, budget ownership, and deployment timelines Work closely with the Chief Commercial Officer, CTO, and technical teams to validate and shape solutions Secure early pilots and trials with a clear path to scale Convert early adoption into a repeatable commercial model Who this will suit This role will suit someone who has: Taken an emerging or complex technology to market Operated effectively in ambiguous, early-stage commercial environments Sold into senior technical and commercial decision makers Worked with OEMs, integrators, or complex partner ecosystems A long-term mindset and comfort building value before scale This is not a high-volume sales role. It is a senior market-creation position. Package Salary circa £80k, with flexibility for the right individual No commission during early adoption Long-term opportunity to build and lead a significant clean energy business Interested? If this aligns with the kind of challenge you enjoy, I'd welcome a confidential conversation to explore fit and context. PPDEL

Head of Fundraising and Income Location: North Chailey, East Sussex (BN8 4EF) Salary: £50,000 - £55,000 per annum Hours: Full time, Hybrid - 37 hours per week Lead income growth. Inspire people. Shape long-term sustainability. We re looking for an experienced and ambitious Head of Fundraising & Income to lead and grow our voluntary and earned income streams. This is a senior leadership role with real influence ideal for a strategic fundraiser who enjoys building teams, developing opportunities, and working collaboratively to deliver sustainable growth. About the role As Head of Fundraising & Income, you will provide visible, values-led leadership to our fundraising team while setting the strategic direction for income generation across the organisation. You will: Lead and inspire a high-performing fundraising team, creating a positive, professional and proactive culture Develop and deliver ambitious strategies across trusts, foundations, corporates, major donors, community fundraising and events Manage and grow existing earned income streams, while identifying and developing new income-generating opportunities Build strong, lasting relationships with supporters, partners, and stakeholders Work with senior leaders across the organisation, contributing to long-term plans and sustainability Ensure excellent stewardship, robust compliance, and high standards of fundraising practice This role combines strategic thinking, commercial awareness and hands-on leadership, with opportunities to shape new ideas and approaches. About you As a proven fundraising leader with the confidence and credibility to operate at a senior level you will be motivated by opportunity, collaboration, growth; and enjoy working in a role where leadership really matters. You'll also bring: Significant experience across fundraising and/or income generation A strong track record of leading and developing teams Commercial awareness and a business development mindset Experience of building partnerships and managing high-value relationships Confidence working with senior stakeholders, committees and boards Strong organisational, communication and influencing skills Why join us? We offer more than a role, we offer the chance to be part of a supportive, purpose-driven organisation with ambitious plans for the future. Alongside a competitive salary, we provide a comprehensive rewards and benefits package designed to support your wellbeing, development and career progression. Enhanced Annual Leave days (plus bank holidays), increasing with length of service Healthcare Cash Plan & Wellbeing Support Enhanced Pension Scheme & Death In Service Benefit Enhanced Maternity, Adoption, and Paternity leave Cycle to Work scheme Retail and Leisure discounts Free onsite Parking, Café, and Kitchen Facilities Fully Funded level 2 Certificate in Principles of Team Leading. To Apply If you feel you are a suitable candidate and would like to work for Chailey Heritage Foundation, please click apply to be redirected to our website to complete your application.

Streetworks Strategy & Transformation Lead Salary: 80,000- 85,000 Location: Hertfordshire (client-facing, hybrid) This role suits a senior Streetworks professional who has moved beyond service ownership and is motivated by influence, problem-solving, and system-level improvement . Role Purpose The Head of Streetworks is a senior, strategic advisory role responsible for overseeing, diagnosing, and improving Streetworks performance across utility networks and local authority environments. This is not an operational delivery or people-management position. The role exists to: Identify and resolve systemic Streetworks bottlenecks Influence third-party organisations and internal stakeholders Improve network outcomes through governance, operating-model change, and behavioural intervention Support clients in embedding sustainable, compliant, and efficient Streetworks practices The role operates without line authority , relying on credibility, regulatory expertise, and influence. Key Responsibilities Strategic Oversight & System Diagnosis Assess Streetworks performance at a network and system level , identifying root causes of delay, inefficiency, and disruption Distinguish between process, behavioural, governance, and incentive-based constraints Advise clients on priority interventions that improve network performance and coordination Change & Operating Model Improvement Design and shape Streetworks operating-model improvements , including governance, decision-making, and coordination mechanisms Support the introduction and embedding of new ways of working, ensuring adoption and sustainability Challenge existing practices where they do not deliver outcomes, proposing pragmatic alternatives Influence & Stakeholder Alignment Influence Utilities, contractors, local authorities, and internal client stakeholders without direct authority Balance collaboration and enforcement to drive behavioural change and long-term improvement Operate confidently in politically sensitive environments, advising senior leaders and elected members where required Governance & Regulatory Advisory Provide expert advisory input on Streetworks legislation, permit schemes, Lane Rental, and Network Management Duty Support and shape governance forums (e.g. HAUC, coordination groups) to ensure they drive decisions rather than compliance reporting Advise on regulatory risk, reputational impact, and performance trade-offs Network Outcomes & Value Frame success in terms of network outcomes , including reduced disruption, improved coordination, and sustained compliance Support clients in aligning Streetworks performance with wider organisational and regulatory objectives Contribute to commercial and performance improvement through system design rather than transactional enforcement What This Role Is Not Not a line-management role Not responsible for running a Streetworks service or team Not focused on day-to-day permit processing or inspections Not an enforcement-only or compliance policing role Required Experience Extensive senior experience in Streetworks, highways, or network management within regulated environments Deep knowledge of Streetworks legislation, permit schemes, and regulatory frameworks Proven experience leading strategic change and improving outcomes without direct line authority Demonstrated ability to influence Utilities, contractors, and public-sector stakeholders Experience operating at senior advisory level within complex, politically sensitive environments Desired Attributes Strong system-level thinker with the ability to diagnose root causes Comfortable operating in ambiguity and fast-paced consultancy environments Pragmatic, outcomes-focused approach to change High credibility with both operational and senior stakeholders Able to balance regulatory compliance, collaboration, and commercial considerations Qualifications and Experience Essential Demonstrable senior-level expertise in Streetworks governance, regulation, and network management within regulated utility environments Working knowledge of Streetworks legislation and regulatory frameworks sufficient to operate credibly at strategic advisory level Evidence of continuous professional development relevant to regulatory change, system improvement, or organisational transformation PLEASE NOTE You must be living and eligible to work in the UK to apply for this position If you are interested in this role, please apply via this link or contact Phil Crew via LinkedIn or call The Resolute Group on (phone number removed). If this role isn't quite right for you, please follow The Resolute Group for all of our latest positions. All correspondence will be dealt with in the strictest of confidence

Business Development Manager - Construction / Infrastructure (Specification Sales) Location: UK Wide. Field based Salary: Competitive base + bonus + car + benefits Job Type: Full-time, Permanent We are working on behalf of a market-leading innovator within the construction sector that is undergoing significant investment and expansion. This is a rare opportunity to join a fast-growing business at the forefront of modern construction methods, supporting major UK and international infrastructure projects. The role offers genuine career progression and the chance to play a key part in transforming how steel reinforcement solutions are specified and delivered across large-scale construction projects. The Role As Business Development Manager, you will be responsible for generating revenue through a strong pipeline of specified projects. You will work closely with senior decision-makers across the construction industry, influencing specifications at early design stages and securing adoption of innovative, automated steel reinforcement solutions. This is a field-based role, targeting major projects across sectors such as data centres, renewable energy, ports, and large infrastructure developments. Key Responsibilities Develop and convert a robust pipeline of specified construction projects Drive adoption of innovative steel reinforcement solutions, highlighting cost, labour, carbon, programme, and health & safety benefits Build and maintain strong relationships with main contractors, structural engineers, and specifiers Influence project specifications at early design stages Deliver tailored proposals, presentations, and CPDs with support from the internal technical team Identify and develop opportunities within new and strategic sectors Work closely with technical and head office teams to ensure project requirements are met Maintain accurate records of sales activity and pipeline through the CRM system Provide regular reporting on sales performance, market trends, and growth opportunities Candidate Requirements Minimum 5 years' experience in senior-level business development or specification sales within the construction sector Background selling into areas such as rebar, reinforced concrete, precast, piling, formwork, groundworks, or prefabricated/modular solutions Third-level engineering qualification preferred. Structural, civil, or mechanical Proven track record of delivering revenue growth and exceeding sales targets Established network across main contractors, engineers, specifiers, and key project stakeholders Experience working on large-scale infrastructure projects. Data centres, renewables, ports, or major industrial builds Confident delivering CPDs and board-level presentations Highly organised, commercially driven, and proactive in identifying new opportunities Comfortable working remotely and travelling frequently for client meetings and site visits Why Apply? Join a business at the forefront of innovation within construction Work on high-profile, large-scale infrastructure projects Strong investment, growth, and long-term career progression Competitive package and high-impact role with real autonomy WR Engineering are the recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent jobs UK wide. WR is acting as an Employment Agency in relation to this vacancy.

Hill & Hill are currently headhunting for a Quantity Surveyor, Our client is a leading property developer working in London and home counties. They have a top class multi million pound project portfolio, dealing with super prime high end residential projects. This is a fantastic opportunity to join a self-build property developer working along side some of the best talent on the market. This role entails reporting to the Commercial Director, you will support site development and the attainment of targets by ensuring/managing: commercial cost appraisals and viability/ feasibility analysis; the procurement of sub-contractors, materials and goods; the preparation and monitoring of site costs and budgets; and site set-up health and safety and including all technical, engineering and architectural aspects of the business from land acquisition through to site completions and final adoptions. Our client is currently looking for an individuals who has had experience dealing with super prime high-end residential projects, high end refurbishments, new build and fit out projects for exclusive and prestigious clientele. Main Duties: Support and mentoring of junior staff. Maximise profitability on contracts. Monitoring contract costs against budgets. Identifying potential risks and evaluate options for control. Preparation of estimates. Procurement of sub-contractors, including preparation of sub contract documents. Assessment and certification of interim and final payments to subcontractors. Preparation and agreeing main contract variations. Assist in the preparation of documents for resolution of disputes (adjudications / arbitrations and the like). Ensure all work complies with quality, safety and environmental policies and the requirements of the company procedure. Must haves: Ambitious individual with great communication skills, who is confident with a flexible approach. Demonstrate innovative approaches to problem solving and the ability to negotiate across the various levels of any construction environment. Handle the financial and mathematical demands of the role by possessing impressive numeracy and IT skills. Experience as a QS working with the NEC form of contract. Excellent benefits package and personal development opportunities: 23 Days Annual Leave + 8 Days Bank Holiday + 3 Christmas Days 1 Day off For Birthdays Private Health Care through Vitality Health Gympass NEST Pension

Grower Horticulture Hampshire Looking for a business that'll invest in you? Want a hands-on growing role where you can learn, develop, and make a real impact on crop quality? This is a great opportunity to join a horticultural business with a strong focus on sustainability and people development. What's in it for you? 32 days' holiday (including bank holidays) Opportunities for professional growth and development Employee Assistance Programme Access to discounts on everyday shopping, entertainment, and lifestyle Staff discount on all products Enhanced maternity, paternity, adoption, and sick pay Cycle to Work scheme. The Role As a Grower, you'll support the Head Grower with the day-to-day growing and management of crops within a commercial horticulture nursery. This role blends hands-on growing with monitoring, planning, and continuous improvement, offering an excellent platform to build technical horticultural skills. Day-to-day, you'll be: Assisting with all aspects of crop production and greenhouse management Implementing biological, environmental, and cultural controls to maintain crop quality. Monitoring pest and disease and supporting effective control strategies. Identifying opportunities to reduce waste and improve crop performance. Monitoring variety performance and feeding back observations. Working collaboratively with colleagues across different teams and projects Occasionally travelling to growers in the UK and Europe This role isn't just about growing plants - it's about learning best practices, improving quality, and contributing to a business that takes pride in its people and products. About You A qualification in horticulture or a closely related subject A genuine passion for plants and horticulture Willingness to learn growing techniques, irrigation, pest and disease management, and peat-free production. A proactive, flexible, and hands-on approach What's Next? For a confidential chat, call me, Sarah, on (phone number removed), email (url removed), or message me on LinkedIn. Don't worry if your CV isn't fully up to date, just send what you've got, and we'll take it from there.

The Role: Salary: Market Leading Base + 15% Bonus + Excellent Benefits Location: London (hybrid working) My client is a rapidly growing international organisation offering a range of solutions to the global Financial & Professional Services sector. As part of their exciting growth plans an opportunity exists to join one of their independent key business entities in a Senior Operations Leadership role, a key appointment as they continue the transformation of their business support functions. Reporting into the Business Managing Director, the role would provide a progressive and comprehensive support function to the client facing and governance services operations, driving business performance, transformation initiatives, and operational discipline across the division. You will shape strategy, challenge the status quo, and directly influence how the business scales for the future. Strategic business partnership: o Partner with the divisional MD as part of the management team to develop and execute divisional strategy, ensuring alignment with Group objectives. o Act as trusted advisor on business performance, commercial risks, and organisational effectiveness, driving strategic priorities forward whilst holding leadership accountable for delivery. o Prepare Leadership and Senior Leadership materials translating complex operational and commercial data into clear strategic recommendations. Commercial and operational excellence: o Generate MI packs that enable actionable and insight-driven decision-making across revenue, profitability, sales pipeline, resourcing, and people metrics. o Identify risks to business performance and drive mitigation through proactive commercial management. o Challenge margin assumptions, pricing decisions, and resource deployment to optimise profitability and productivity across the engagement portfolio. o Lead forecasting cycles, scenario modelling, and annual planning aligned to financial targets, alongside cost and efficiency recommendations. o Own data quality and governance across systems, leading technology adoption and process improvement initiatives. o Act as advocate & key player in any change and transformation projects. o Design and implement best practice workflows, protocols, policies and procedures that align with internal group and industry best practice. Resource and capacity management: o Oversee resource planning, utilisation tracking, and bench management to maximise productivity. o Lead recruitment strategy and talent acquisition in partnership with HR. o Maintain headcount tracker against budget and strategic assumptions. o Support performance management cycles and identify capability gaps requiring training or upskilling investments delivering measurable value and ROI. The Person: 5+ years in strategic operations or business management within professional or financial services, coupled with strong commercial acumen - i.e. comfortable with P&L, margins, forecasting, and scenario modelling. Technology change advocate - you've implemented or optimised business systems and driven adoption. Strategic thinking with execution discipline - you see the big picture but also focus on the details. Executive communication skills - board level briefing & interaction, influence senior stakeholders, and translate complexity into clarity. Data fluency - you use MI to identify trends, risks, and opportunities, not just report history. Process and workflow design mindset - you spot inefficiencies and build practical, scalable solutions. Stakeholder management - you navigate matrix organisations and build productive relationships across functions. This is a fantastic opportunity to join a leading organisation at an exciting time with genuine opportunities for career development and progression. Alongside their compelling salary and bonus, they also offer a very generous pension contribution, private medical and the ability to 'buy and sell' holidays. The role is based from their London office, offering hybrid working, with travel to their other UK locations as required. If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package to Lee Rankin at GEM Partnership or for a discreet conversation call our Peterlee office. GEM Partnership is acting as an employment agency on this vacancy.