What you'll be doing As a Companies and Finance Researcher within the House of Commons Library, you will play a central role in helping MPs navigate some of the most important issues shaping the UK's economic and corporate landscape. This is a chance to apply your expertise in areas such as company law, banking, insurance, credit, investments or commercial rent, while developing new skills in an environment where your work directly informs democratic decision-making. Working at the heart of UK Parliament, you'll turn complex information into clear, trusted analysis that supports Members in debates, constituency casework and scrutiny of government policy. What makes this role particularly exciting is the variety and immediacy of the work: on any given day, you might be responding to a time-sensitive enquiry from a Member's office, drafting a briefing for an upcoming debate, or exploring emerging trends to help Parliament stay ahead of national developments. You'll be part of a collaborative, knowledgeable team that values curiosity, impartiality and public service, and you will see the real-world impact of your work as Parliament debates the issues you research. This role is offered on a hybrid working basis, with an expectation of you spending 40% of your time in the office. Find out more about working at the House of Commons. Why Join us? In addition to your salary, we offer an attractive range of benefits including but not limited to: Generous annual leave starting at 30 days and increasing to 35 after one full working year. Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27% Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns. What we're looking for. You have the ability quickly absorb complex information, assess reliable sources and draw balanced, evidence-based conclusions. You'll bring strong knowledge and understanding of at least one of the following areas: company law, banking, insurance, credit, investments or commercial rent. You can explain complex issues clearly and impartially, adapting your approach to meet the needs of different audiences. You manage competing priorities confidently, whilst maintaining high standards and meeting deadlines even under pressure. You build positive working relationships with a wide range of people and uphold principles of equality, diversity and inclusion in everything you do. Next Steps and Additional Information Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 1 in the job description. This will be a two-stage application process: We will ask you to complete a single criterion first. This will be Criteria 1 'Research and analysis'. Candidates who are shortlisted based on this criterion will then be invited to complete the other criteria. We will assess your application form and, if you are successful, we will invite you to complete a written test and attend an interview. More information on the application process can be found here: Application process - UK Parliament and in the application support pack attached. If you are invited to interview, you will be provided the interview questions in advance. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. Information Sessions As part of the process, we will be running virtual information sessions on MS Teams for you to find out more about this role. These sessions will be on: Thursday 11 December 2025 at 10:00 - 11:00 Tuesday 16 December 2025 at 13:00 - 14:00 To register to attend, please book your slot via Eventbrite here. If you are an internal staff member, please email Georgia Pearse (Recruitment Advisor) to receive the Teams invite.
Dec 09, 2025
Full time
What you'll be doing As a Companies and Finance Researcher within the House of Commons Library, you will play a central role in helping MPs navigate some of the most important issues shaping the UK's economic and corporate landscape. This is a chance to apply your expertise in areas such as company law, banking, insurance, credit, investments or commercial rent, while developing new skills in an environment where your work directly informs democratic decision-making. Working at the heart of UK Parliament, you'll turn complex information into clear, trusted analysis that supports Members in debates, constituency casework and scrutiny of government policy. What makes this role particularly exciting is the variety and immediacy of the work: on any given day, you might be responding to a time-sensitive enquiry from a Member's office, drafting a briefing for an upcoming debate, or exploring emerging trends to help Parliament stay ahead of national developments. You'll be part of a collaborative, knowledgeable team that values curiosity, impartiality and public service, and you will see the real-world impact of your work as Parliament debates the issues you research. This role is offered on a hybrid working basis, with an expectation of you spending 40% of your time in the office. Find out more about working at the House of Commons. Why Join us? In addition to your salary, we offer an attractive range of benefits including but not limited to: Generous annual leave starting at 30 days and increasing to 35 after one full working year. Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27% Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns. What we're looking for. You have the ability quickly absorb complex information, assess reliable sources and draw balanced, evidence-based conclusions. You'll bring strong knowledge and understanding of at least one of the following areas: company law, banking, insurance, credit, investments or commercial rent. You can explain complex issues clearly and impartially, adapting your approach to meet the needs of different audiences. You manage competing priorities confidently, whilst maintaining high standards and meeting deadlines even under pressure. You build positive working relationships with a wide range of people and uphold principles of equality, diversity and inclusion in everything you do. Next Steps and Additional Information Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 1 in the job description. This will be a two-stage application process: We will ask you to complete a single criterion first. This will be Criteria 1 'Research and analysis'. Candidates who are shortlisted based on this criterion will then be invited to complete the other criteria. We will assess your application form and, if you are successful, we will invite you to complete a written test and attend an interview. More information on the application process can be found here: Application process - UK Parliament and in the application support pack attached. If you are invited to interview, you will be provided the interview questions in advance. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. Information Sessions As part of the process, we will be running virtual information sessions on MS Teams for you to find out more about this role. These sessions will be on: Thursday 11 December 2025 at 10:00 - 11:00 Tuesday 16 December 2025 at 13:00 - 14:00 To register to attend, please book your slot via Eventbrite here. If you are an internal staff member, please email Georgia Pearse (Recruitment Advisor) to receive the Teams invite.
Are you an ambitious relationship-builder with a passion for driving growth in the SaaS space? Join a global leader in business intelligence software as an Account Development Manager , where you'll play a pivotal role in accelerating revenue, strengthening partner engagement, and showcasing cutting-edge analytics solutions trusted by over 31,000 customers worldwide. This is an exciting opportunity to step into a high-impact role within a multi award-winning organisation celebrating 30 years of innovation. If you thrive in a collaborative, high-performance environment and are ready to shape the future of partner success, we want to hear from you. The Role at a Glance: Account Development Manager - Channel Partners Hybrid Working / Uxbridge, West London HQ / (Thursdays Office Days) Up to £40,000 DOE Plus Company Bonus and Benefits Permanent - Full Time Hours: Monday to Friday, 9am to 5:30pm, 37.5 hours per week. Line Manager: Head of Customer Growth Company: International, market leading business intelligence software. Values: Energy. Integrity. Performance. Teamwork. Pedigree: Multi Award-Winning. 31,000 customers globally. MS Gold Partner. Cisco Partner. ISO 9001 & 27001. Your Skills: SaaS. Experience Managing Stakeholder Relationships. 3+ years in Account Management or Customer Success. Growing existing accounts. Cross-selling / Up-selling. Experience managing Channel / Partner seller relationship. The Role: Reporting to the Head of Customer Growth, the Account Development Manager (ADM) will play a key role in driving revenue growth across our partner channel. You will take ownership of all aspects of account development, identifying opportunities to upsell and cross-sell while strengthening engagement and showcasing the value of our products. In this role, you'll build and maintain strong customer relationships that foster growth, retention, and long-term loyalty. You will confidently demonstrate our solutions, communicate our value proposition, and drive product adoption across your accounts. Working collaboratively with internal teams, stakeholders, and partners, you will ensure commitments are met and relationships remain strong and productive. Your Responsibilities: You will proactively collaborate with partners to uncover growth opportunities through increased licence volumes and the introduction of new products and services. Alongside this, you will own partner support queries to deliver a smooth, high-quality experience that reflects our standards. You will guide partners on how to best position and maximise our technology in line with partner agreements, delivering tailored product demonstrations that speak directly to partner and customer needs. In this role, you will work closely with internal teams to ensure partner requests are actioned quickly and effectively, while monitoring customer usage trends daily, weekly, or monthly to boost engagement and identify revenue opportunities. You will spot early risks and take proactive steps to reduce churn, collaborating with colleagues across the business to provide a seamless, unified partner experience. Additionally, you'll lead or support projects that drive revenue growth or enhance operational performance within the Customer Success team. Maintaining proactive and reactive contact with partners and accurately forecasting revenue - managing opportunities and risks with precision-are key to delivering ongoing success. Who we are: We are a multi award-winning software developer. With offices in the UK, the USA, India and Australia, our specialty is Business Analytics, Call Recording and Fraud Management. Proud to be a renowned market leader, our innovative solutions are developed in-house and distributed via an extensive channel partner network, currently to over 31,000 businesses globally and still growing. This year we celebrate our 30th anniversary - that's a lot of years creating meaningful impact for organisations. Skills and Qualifications: The successful ADM will have a minimum of 3 years' experience in account management, customer success, or other client-facing roles, with clear potential for progression. The ideal candidate will: • Possess strong commercial awareness, particularly within SaaS business models • Have proven experience managing partner and customer relationships • Be proficient in Microsoft Office applications and CRM systems for opportunity management • Thrive on challenges and enjoy developing structured, strategic solutions • Demonstrate the ability to learn products in depth and maintain a high level of technical understanding • Bring strong problem-solving and troubleshooting abilities • Show excellent organisational skills, with the capability to prioritise effectively and meet deadlines • Exhibit strong interpersonal and communication skills for both internal and external engagement • Show determination and persistence in managing opportunities and resolving queries Personal Attributes: Our core values are teamwork, energy, integrity, and performance. The ideal candidate will embody these values and: • Be a proactive team player with a positive, "can-do" attitude and the ability to use their initiative • Demonstrate exceptional attention to detail and take pride in delivering high-quality work • Communicate clearly and confidently, both in writing and verbally, with strong interpersonal skills • Be personable, decisive, adaptable, presentable, and articulate • Uphold high personal and ethical standards aligned with company values If you're ready to take the next step in your SaaS career and make a measurable impact within a forward-thinking, values-driven tech leader, we'd love to hear from you. Bring your commercial acumen, your passion for partnership growth, and your drive to perform - and join a business where teamwork, integrity, energy, and excellence are at the heart of everything we do. Apply today and become a key force in driving the next chapter of our global success. We are an equal opportunities employer, pride themselves on their already diverse workforce and they are committed to equal employment opportunities. If you have a disability or support need and require adjustments / support to allow you to apply for this role or attend the interviews, please let us know as soon as possible and they will do everything possible to accommodate you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Dec 08, 2025
Full time
Are you an ambitious relationship-builder with a passion for driving growth in the SaaS space? Join a global leader in business intelligence software as an Account Development Manager , where you'll play a pivotal role in accelerating revenue, strengthening partner engagement, and showcasing cutting-edge analytics solutions trusted by over 31,000 customers worldwide. This is an exciting opportunity to step into a high-impact role within a multi award-winning organisation celebrating 30 years of innovation. If you thrive in a collaborative, high-performance environment and are ready to shape the future of partner success, we want to hear from you. The Role at a Glance: Account Development Manager - Channel Partners Hybrid Working / Uxbridge, West London HQ / (Thursdays Office Days) Up to £40,000 DOE Plus Company Bonus and Benefits Permanent - Full Time Hours: Monday to Friday, 9am to 5:30pm, 37.5 hours per week. Line Manager: Head of Customer Growth Company: International, market leading business intelligence software. Values: Energy. Integrity. Performance. Teamwork. Pedigree: Multi Award-Winning. 31,000 customers globally. MS Gold Partner. Cisco Partner. ISO 9001 & 27001. Your Skills: SaaS. Experience Managing Stakeholder Relationships. 3+ years in Account Management or Customer Success. Growing existing accounts. Cross-selling / Up-selling. Experience managing Channel / Partner seller relationship. The Role: Reporting to the Head of Customer Growth, the Account Development Manager (ADM) will play a key role in driving revenue growth across our partner channel. You will take ownership of all aspects of account development, identifying opportunities to upsell and cross-sell while strengthening engagement and showcasing the value of our products. In this role, you'll build and maintain strong customer relationships that foster growth, retention, and long-term loyalty. You will confidently demonstrate our solutions, communicate our value proposition, and drive product adoption across your accounts. Working collaboratively with internal teams, stakeholders, and partners, you will ensure commitments are met and relationships remain strong and productive. Your Responsibilities: You will proactively collaborate with partners to uncover growth opportunities through increased licence volumes and the introduction of new products and services. Alongside this, you will own partner support queries to deliver a smooth, high-quality experience that reflects our standards. You will guide partners on how to best position and maximise our technology in line with partner agreements, delivering tailored product demonstrations that speak directly to partner and customer needs. In this role, you will work closely with internal teams to ensure partner requests are actioned quickly and effectively, while monitoring customer usage trends daily, weekly, or monthly to boost engagement and identify revenue opportunities. You will spot early risks and take proactive steps to reduce churn, collaborating with colleagues across the business to provide a seamless, unified partner experience. Additionally, you'll lead or support projects that drive revenue growth or enhance operational performance within the Customer Success team. Maintaining proactive and reactive contact with partners and accurately forecasting revenue - managing opportunities and risks with precision-are key to delivering ongoing success. Who we are: We are a multi award-winning software developer. With offices in the UK, the USA, India and Australia, our specialty is Business Analytics, Call Recording and Fraud Management. Proud to be a renowned market leader, our innovative solutions are developed in-house and distributed via an extensive channel partner network, currently to over 31,000 businesses globally and still growing. This year we celebrate our 30th anniversary - that's a lot of years creating meaningful impact for organisations. Skills and Qualifications: The successful ADM will have a minimum of 3 years' experience in account management, customer success, or other client-facing roles, with clear potential for progression. The ideal candidate will: • Possess strong commercial awareness, particularly within SaaS business models • Have proven experience managing partner and customer relationships • Be proficient in Microsoft Office applications and CRM systems for opportunity management • Thrive on challenges and enjoy developing structured, strategic solutions • Demonstrate the ability to learn products in depth and maintain a high level of technical understanding • Bring strong problem-solving and troubleshooting abilities • Show excellent organisational skills, with the capability to prioritise effectively and meet deadlines • Exhibit strong interpersonal and communication skills for both internal and external engagement • Show determination and persistence in managing opportunities and resolving queries Personal Attributes: Our core values are teamwork, energy, integrity, and performance. The ideal candidate will embody these values and: • Be a proactive team player with a positive, "can-do" attitude and the ability to use their initiative • Demonstrate exceptional attention to detail and take pride in delivering high-quality work • Communicate clearly and confidently, both in writing and verbally, with strong interpersonal skills • Be personable, decisive, adaptable, presentable, and articulate • Uphold high personal and ethical standards aligned with company values If you're ready to take the next step in your SaaS career and make a measurable impact within a forward-thinking, values-driven tech leader, we'd love to hear from you. Bring your commercial acumen, your passion for partnership growth, and your drive to perform - and join a business where teamwork, integrity, energy, and excellence are at the heart of everything we do. Apply today and become a key force in driving the next chapter of our global success. We are an equal opportunities employer, pride themselves on their already diverse workforce and they are committed to equal employment opportunities. If you have a disability or support need and require adjustments / support to allow you to apply for this role or attend the interviews, please let us know as soon as possible and they will do everything possible to accommodate you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Data and Insights Manager Leeds - hybrid Permanent Closing date for applications: 16th December 2025 Summary We're seeking a Data and Insights Manager to join our Digital Transformation team. This role will sit at the centre of Freedom's digital transformation strategy, focused on unlocking the value of data across the business. You'll help shape requirements for a new enterprise data platform built on Microsoft Fabric, bringing together information from across the business into a single, trusted source of truth. You'll also get to collaborate with Group ICT on data models and analytics that enable smarter decision-making and efficient operations. Within approved Fabric workspaces and published models, you will build and maintain datasets, Power BI visualisations, dataflows, and other analytical assets, including AI-assisted insights, to ensure information is accurate, accessible, and used effectively across the business. Alongside this enterprise data work, you will deliver smaller, end-to-end data solutions using low-code and integration tools to automate workflows and improve reporting. With You will design and deliver practical data solutions, define how data is structured and governed, and ensure adoption through effective user engagement, and best practice in modern data and analytics tools. The role suits someone who enjoys shaping data strategy and governance while remaining hands-on in designing and building high-quality models, visualisations, and analytics that bring data to life. Some of the key deliverables for the role include: Data and Insight Support the development and implementation of Freedom's data and insight strategy. Define business data and reporting requirements, ensuring they are delivered through Microsoft Fabric and the wider data architecture. Shape the design and governance of enterprise data models and reporting frameworks. Build and maintain datasets, semantic models, and visualisations within Microsoft Fabric, Power BI, and related tools (SSRS, Excel) to deliver accurate, actionable insight. Develop performant SQL queries and dataflows to transform and prepare data for analysis. Contribute to the business data catalogue to improve visibility and value of data assets. Create or enhance dataflows to meet specific reporting or analytical needs. Maintain data quality standards, catalogues and documentation. Help connect data across business systems, structured and unstructured, ensuring information is available where needed. Digital Transformation and Change Support the long-term data and insight strategy and governance model. Translate business needs into clear data, integration, and reporting requirements. Work with ICT, operational, and project teams to embed data-driven decision making. Build data and reporting requirements into system and SaaS implementations. Deliver training and guidance to help users interpret and use dashboards confidently. Promote best practice in data management, visualisation, and adoption. Support readiness, testing, go-live, and post-implementation activities. Act as the link between operational teams and Group ICT to ensure data initiatives deliver real business value. Continuous Improvement Deliver data solutions using low-code and data tools to automate workflows. Use the Microsoft Power Platform, Logic Apps, and core tools (T-SQL, SSRS, Dataverse, Excel, SharePoint, Forms) to connect business data across teams. Identify opportunities to automate data flows and improve existing platforms. Continuously explore emerging capabilities in Microsoft Fabric, Power Platform, and AI-assisted analytics, recommending practical adoption opportunities for Freedom. Contribute to the Power BI Centre of Excellence, supporting citizen developers and promoting consistent design, reuse, and quality across business-built analytics. Keep current with Microsoft Fabric, Power Platform, and AI-assisted analytics developments. What we're looking for: Solid experience in SQL Server and T-SQL capability, including data modelling and optimisation Proven experience in building robust analytical models and visualisations in Power BI using DAX and Power Query (M) Solid understanding of data integration and transformation (ETL, APIs, dataflows). Familiarity with Microsoft Fabric components or similar data engineering environments. Previous experience with Power Platform tools (Power Automate, Power Apps, Logic Apps) to automate data processes. Knowledge of Dataverse, SharePoint, and Microsoft 365 environments and how they connect to enterprise data Awareness of data governance, quality, and security principles. Experience gathering and documenting business and reporting requirements Able to explain complex data findings and influence decisions through clear, evidence-based insight Desirable Experience within utilities, construction, or infrastructure project environments Understanding of operational, financial, or commercial performance reporting Experience automating data workflows using Logic Apps or Power Automate Awareness of AI and Copilot capabilities. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in train
Dec 08, 2025
Full time
Data and Insights Manager Leeds - hybrid Permanent Closing date for applications: 16th December 2025 Summary We're seeking a Data and Insights Manager to join our Digital Transformation team. This role will sit at the centre of Freedom's digital transformation strategy, focused on unlocking the value of data across the business. You'll help shape requirements for a new enterprise data platform built on Microsoft Fabric, bringing together information from across the business into a single, trusted source of truth. You'll also get to collaborate with Group ICT on data models and analytics that enable smarter decision-making and efficient operations. Within approved Fabric workspaces and published models, you will build and maintain datasets, Power BI visualisations, dataflows, and other analytical assets, including AI-assisted insights, to ensure information is accurate, accessible, and used effectively across the business. Alongside this enterprise data work, you will deliver smaller, end-to-end data solutions using low-code and integration tools to automate workflows and improve reporting. With You will design and deliver practical data solutions, define how data is structured and governed, and ensure adoption through effective user engagement, and best practice in modern data and analytics tools. The role suits someone who enjoys shaping data strategy and governance while remaining hands-on in designing and building high-quality models, visualisations, and analytics that bring data to life. Some of the key deliverables for the role include: Data and Insight Support the development and implementation of Freedom's data and insight strategy. Define business data and reporting requirements, ensuring they are delivered through Microsoft Fabric and the wider data architecture. Shape the design and governance of enterprise data models and reporting frameworks. Build and maintain datasets, semantic models, and visualisations within Microsoft Fabric, Power BI, and related tools (SSRS, Excel) to deliver accurate, actionable insight. Develop performant SQL queries and dataflows to transform and prepare data for analysis. Contribute to the business data catalogue to improve visibility and value of data assets. Create or enhance dataflows to meet specific reporting or analytical needs. Maintain data quality standards, catalogues and documentation. Help connect data across business systems, structured and unstructured, ensuring information is available where needed. Digital Transformation and Change Support the long-term data and insight strategy and governance model. Translate business needs into clear data, integration, and reporting requirements. Work with ICT, operational, and project teams to embed data-driven decision making. Build data and reporting requirements into system and SaaS implementations. Deliver training and guidance to help users interpret and use dashboards confidently. Promote best practice in data management, visualisation, and adoption. Support readiness, testing, go-live, and post-implementation activities. Act as the link between operational teams and Group ICT to ensure data initiatives deliver real business value. Continuous Improvement Deliver data solutions using low-code and data tools to automate workflows. Use the Microsoft Power Platform, Logic Apps, and core tools (T-SQL, SSRS, Dataverse, Excel, SharePoint, Forms) to connect business data across teams. Identify opportunities to automate data flows and improve existing platforms. Continuously explore emerging capabilities in Microsoft Fabric, Power Platform, and AI-assisted analytics, recommending practical adoption opportunities for Freedom. Contribute to the Power BI Centre of Excellence, supporting citizen developers and promoting consistent design, reuse, and quality across business-built analytics. Keep current with Microsoft Fabric, Power Platform, and AI-assisted analytics developments. What we're looking for: Solid experience in SQL Server and T-SQL capability, including data modelling and optimisation Proven experience in building robust analytical models and visualisations in Power BI using DAX and Power Query (M) Solid understanding of data integration and transformation (ETL, APIs, dataflows). Familiarity with Microsoft Fabric components or similar data engineering environments. Previous experience with Power Platform tools (Power Automate, Power Apps, Logic Apps) to automate data processes. Knowledge of Dataverse, SharePoint, and Microsoft 365 environments and how they connect to enterprise data Awareness of data governance, quality, and security principles. Experience gathering and documenting business and reporting requirements Able to explain complex data findings and influence decisions through clear, evidence-based insight Desirable Experience within utilities, construction, or infrastructure project environments Understanding of operational, financial, or commercial performance reporting Experience automating data workflows using Logic Apps or Power Automate Awareness of AI and Copilot capabilities. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in train
Job Title: Head of Business Systems and IT Salary Band: TBC About Us VisionTrack is a multi-award-winning business providing advanced video and telematics solutions to the insurance and fleet sectors. We re a growing, innovative company with a strong focus on operational excellence and customer success. The Role We are looking for a practical and commercially minded Head of Business Systems and IT to lead the management and development of our internal systems and IT operations. This role will suit someone from an SME background who enjoys improving how a business works optimising processes, ensuring systems run smoothly, and making incremental improvements that drive efficiency and value. You ll oversee our core business platforms (with Odoo ERP at the centre), manage IT infrastructure, and lead a small but capable team. The focus is on continuous improvement , process alignment , and ensuring that technology supports our people and our goals effectively. Key Responsibilities Business Systems & Process Improvement Take ownership of our internal business systems and ensure they support efficient, consistent processes across the organisation. Review and refine how Odoo ERP and related systems are used, identifying opportunities to streamline workflows and reduce manual effort. Work with department leads to understand business requirements and translate them into practical system or process enhancements. Manage relationships with vendors and partners to ensure reliable, fit-for-purpose solutions. IT Operations & Support Oversee day-to-day IT operations including devices, user accounts, and Microsoft 365 management. Maintain reliable and secure systems, ensuring strong governance, patching, and compliance with company standards. Coordinate with the wider group IT team on shared infrastructure and security initiatives. Manage IT budgets, procurement, and supplier performance to ensure cost-effective delivery. Governance & Compliance Ensure all IT systems and processes adhere to ISO 27001, GDPR, and relevant policies. Support business continuity and risk management activities. Maintain readiness for audits and internal reviews. Leadership & Change Delivery Lead a small, multi-skilled team covering IT support, system administration, and project delivery. Foster a culture of ownership, problem-solving, and continuous improvement. Plan and deliver system changes or updates with minimal disruption to users. Support teams with training, communication, and adoption of new tools or processes. About You Essential Solid experience in IT or business systems management within an SME or fast-growing business. Proven experience improving and maintaining ERP systems (Odoo experience advantageous). Strong understanding of IT operations, user support, and system administration. Excellent communication and stakeholder management skills. Familiarity with ISO 27001, GDPR, and general IT governance best practices. A hands-on, solution-focused approach and the ability to balance day-to-day support with strategic improvement. Desirable Experience managing small technical teams. Exposure to process mapping, automation tools, or low-code platforms. Experience managing third-party vendors and IT service providers. Knowledge of project or change management frameworks (e.g. Agile, ITIL).
Nov 06, 2025
Full time
Job Title: Head of Business Systems and IT Salary Band: TBC About Us VisionTrack is a multi-award-winning business providing advanced video and telematics solutions to the insurance and fleet sectors. We re a growing, innovative company with a strong focus on operational excellence and customer success. The Role We are looking for a practical and commercially minded Head of Business Systems and IT to lead the management and development of our internal systems and IT operations. This role will suit someone from an SME background who enjoys improving how a business works optimising processes, ensuring systems run smoothly, and making incremental improvements that drive efficiency and value. You ll oversee our core business platforms (with Odoo ERP at the centre), manage IT infrastructure, and lead a small but capable team. The focus is on continuous improvement , process alignment , and ensuring that technology supports our people and our goals effectively. Key Responsibilities Business Systems & Process Improvement Take ownership of our internal business systems and ensure they support efficient, consistent processes across the organisation. Review and refine how Odoo ERP and related systems are used, identifying opportunities to streamline workflows and reduce manual effort. Work with department leads to understand business requirements and translate them into practical system or process enhancements. Manage relationships with vendors and partners to ensure reliable, fit-for-purpose solutions. IT Operations & Support Oversee day-to-day IT operations including devices, user accounts, and Microsoft 365 management. Maintain reliable and secure systems, ensuring strong governance, patching, and compliance with company standards. Coordinate with the wider group IT team on shared infrastructure and security initiatives. Manage IT budgets, procurement, and supplier performance to ensure cost-effective delivery. Governance & Compliance Ensure all IT systems and processes adhere to ISO 27001, GDPR, and relevant policies. Support business continuity and risk management activities. Maintain readiness for audits and internal reviews. Leadership & Change Delivery Lead a small, multi-skilled team covering IT support, system administration, and project delivery. Foster a culture of ownership, problem-solving, and continuous improvement. Plan and deliver system changes or updates with minimal disruption to users. Support teams with training, communication, and adoption of new tools or processes. About You Essential Solid experience in IT or business systems management within an SME or fast-growing business. Proven experience improving and maintaining ERP systems (Odoo experience advantageous). Strong understanding of IT operations, user support, and system administration. Excellent communication and stakeholder management skills. Familiarity with ISO 27001, GDPR, and general IT governance best practices. A hands-on, solution-focused approach and the ability to balance day-to-day support with strategic improvement. Desirable Experience managing small technical teams. Exposure to process mapping, automation tools, or low-code platforms. Experience managing third-party vendors and IT service providers. Knowledge of project or change management frameworks (e.g. Agile, ITIL).
