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Netherlands Watford, Hertfordshire, United Kingdom (On-site) Job Description Solution Architect As a Solution Architect within the global Asset Management and Pay per Use team, you will be responsible for designing and guiding the implementation of end-to-end IT solutions across this domain. You will bridge the gap between business needs and technical execution, ensuring solutions are both functionally sound and technically robust. As a Solution Architect, you guide development teams in realizing innovative solutions that enhance our Commercial Finance operations by providing architectural guidance IT support for above domains is driven by utilising standard out-of-the-box applications and minimising custom application development. Your application landscape of approximately 6 applications ranges from basic SaaS to highly-integrated, globally-used SaaS solutions. Responsibilities: Solution Design: You collect business requirements and translate these into process, application, information, and technology architecture that you document into solution architectures and design. You ensure that the right stakeholders are involved and that the architecture is within the guidance of the Enterprise Architecture Framework. Team Functional Leadership: You motivate, inspire, and facilitate development teams, ensuring that solutions are built in accordance with the solution architectures and designs. Architecture Roadmap: You work closely together with other Solution Architects and the Lead Architect to co-create architecture roadmaps and a target state architecture in line with the business strategy. You monitor the execution of the architecture roadmaps by maintaining and coordinating the architecture backlog. Enterprise Collaboration: You actively contribute improvements to Enterprise Architecture by closely cooperating with the Enterprise Architecture Community. Model Maintenance: You ensure that the baseline architecture in the enterprise repository meet the DLL ArchiMate modelling standards and is always up-to-date. Trends Monitoring: You keep track of emerging technology trends and proactively come up with ideas on how to leverage these emerging technologies to improve Commercial Finance's IT landscape. Find out more here about how you can unleash your full potential at DLL Day to day: Solution Architecture and Design:Work with the product owner and scrum team to deliver features that have clear solution architecture design and business value; as well as technical solution designs. Thought Leadership:Serve as a thought leader on solution architecture, staying aware of the latest technology and best market practices, and supporting and coaching fellow architects. Agile Delivery:Work comfortably in an Agile delivery model, ensuring fast delivery of the investment portfolio while achieving strategic objectives, this role aligns closely with developers on a scrum team. Quality Assurance:Be accountable for the quality of solutions by providing professional guidance and performing quality assurance activities. Communication:Communicate effectively with management, conveying complex processes and IT subjects in senior management terminology. Coaching:Coach fellow architects and developers, stimulating their professional development and driving the adoption of architecture within the team. Continuous Learning:Maintain an outside-in view focused on the customer, ensuring Commercial Finance's solution architecture anticipates market developments and customer needs Stay current with industry trends, finance technologies, and architecture best practices. All members enjoy Two working days per year volunteering for a local charity. Health and Wellness program including healthy food, free health checks, fun health & vitality activities. Flexible hours with possibility to work from home Click this link for an overview of all the benefits in your region. "We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect" Bachelor's or Masters degree in Computer Science, Information Technology, or equivalent experience. 3+ years of experience as a solution architect. Excellent communication in speech and writing in English. Broad understanding of strategy and architecture modelling standards. Thorough understanding of financial industry including business models and processes. Familiarity with Inventory Finance is a pre. Experience in working in Agile/scrum environments. Experience with microservices architecture, SOAP and RESTful (API) services. Experience with application development on cloud platforms like Azure. Experience with Business Process Management applications like PEGA. Knowledge of secure coding practices and protocols such as the Open Web Application Security Project (OWASP). Knowledge of SQL and NoSQL database management. Leadership and Interpersonal Skills: Ability to provide technical leadership across business and technical project dimensions, solving complex business requirements. Ability to work with the team to size, manage scope, and mitigate risk. Excellent team player with proven ability to influence. Highly adaptable to a changing environment. Outstanding organizational, communication, interpersonal, and relationship-building skills conducive to team development. Ability to give and receive open, honest feedback and foster an open and inclusive environment. Excellent written and verbal communication skills. Ability to effectively work with disparate teams throughout a diverse business community. Excellent analytical and problem-solving skills . DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows: Connection - Build meaningful connections with other DLL members Health - Manage mental, emotional and physical health Finance - Provide learning opportunities to help members achieve personal financial health Lifestyle - Maintain balance between work and life priorities These are the things that matter to our members and the wellbeing of our members matters to DLL Good to know: Deadline for application: March 31st (Due to high volume of applications this requisition may close prior to posted close date) The selection process may involve an assessment Applications via email will not be reviewed. Please apply online via our career website DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check. DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation. About Us DLL, a great place to build your career DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the world's largest financial companies. Join our community of over 6.000 members from 75 nationalities! At DLL, our unique culture - shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviors that define us - is at the heart of everything we do. We offer exciting job opportunities where you feel welcomed, respected and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive. You'll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility. Our global operations offer you a variety of development opportunities and we encourage you to take on new challenges across our departments, businesses and regions. Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, we'll "Partner for a better world" to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL. Join us in Partnering for a better world! Job Info Job Identification 796 Posting Date 03/03/2026, 02:37 PM Apply Before 03/31/2026, 12:00 AM

Associate Director, Commercial Ops and Analytics page is loaded Associate Director, Commercial Ops and Analyticslocations: London - UK - Officetime type: Full timeposted on: Posted Todayjob requisition id: JR\_000630Madrigal is a biopharmaceutical company focused on delivering novel therapeutics for metabolic dysfunction-associated steatohepatitis (MASH), a serious liver disease that can progress to cirrhosis, liver failure, need for liver transplantation and premature mortality. Every member of our Madrigal team is connected by our shared purpose: leading the fight against MASH.Our success is driven by our people. We are building a dynamic, inclusive, and high-performing culture that values scientific excellence, operational rigor, and collaboration. To support our continued growth, we are strengthening our workforce strategy to ensure we have the right talent, at the right time, in the right way.The Commercial Ops & Analytics Manager will play a critical role in establishing and driving commercial excellence across the UK organization. This position is responsible for optimizing sales force strategy, performance, and execution through data-driven insights, advanced analytics, incentive compensation design, and field effectiveness initiatives.The role partners closely with UK Head of Commercial and their sales leadership, Marketing, Medical, Finance, and Global & regional commercial teams to ensure the UK field organization is aligned, productive, and prepared to achieve launch and growth objectives. Key Responsibilities Sales Force Strategy & Optimization Advise and support sales force sizing, structure, and territory alignment in line with business objectives and market dynamics Develop and maintain call planning, targeting, and segmentation strategies in collaboration with UK Head of Commercial and sales leadership Continuously assess field deployment effectiveness and recommend improvements Performance Analytics & Reporting Design and deliver dashboards, KPIs, and performance reports for UK leadership Analyze sales results, field activity, and promotional effectiveness to generate actionable insights Support forecasting, trend analysis, and scenario planning and market research analysis (in collaboration with marketing) Incentive Compensation Lead the design, implementation, and administration of incentive compensation plans for review and approval by UK leadership Ensure alignment of incentives with strategic priorities and compliance requirements Partner with Finance and HR on goal setting, payout calculations, and plan communication Field Effectiveness & Execution Drive initiatives to improve sales force productivity, capability, and execution quality Support CRM optimization adoption and use for clear business benefit (e.g., Veeva CRM) and optimal customer experience Collaborate with sales management to identify performance gaps and learning opportunities Cross-Functional Collaboration Act as a trusted thought partner to UK Leadership and Commercial, Medical and Access stakeholders Align local SFE initiatives with any Regional or Global Commercial Excellence standards Support all launch readiness and post-launch optimization activities cross functionally as needed Qualifications & Experience Required Bachelor's /Master degree in Business, Life Sciences, Analytics, or a related field such as Finance 8+ years of experience in Sales Force Effectiveness, Commercial Excellence, or Analytics within the pharmaceutical or biotech industry Strong expertise in incentive compensation, field analytics, and CRM systems Proven ability to translate data into strategic recommendations Experience working cross-functionally in a matrix organization Fluent in English Launch experience in specialty or rare disease markets Experience working with global or regional commercial teams Strong knowledge of the UK pharmaceutical market and compliance environment Key Competencies Strategic and analytical mindset High attention to detail and operational excellence Strong stakeholder management and communication skills Ability to influence without authority Hands-on, proactive, and solution-oriented approachWe are committed to fostering an inclusive and diverse workplace and do not discriminate on the basis of any legally protected characteristics. Madrigal processes your personal data in connection with its recruitment and talent sourcing activities in accordance with applicable data protection laws. Further information about how your personal data is processed, together with details of your rights and how to exercise them, is available in our Job Applicant Privacy Notice, which is made available to you if you apply through Workday.Please note that this job description is not exhaustive and may evolve over time. Only shortlisted candidates will be contacted. Applicants must be authorized to work in the country of employment at the time of application. Employment terms, where applicable, will be governed by relevant collective bargaining agreements.Unsolicited resumes from agencies should not be forwarded to Madrigal. Madrigal will not be responsible for any fees arising from the use of resumes through this source. Madrigal will only pay a fee to agencies if a formal agreement between Madrigal and the agency has been established. Join our growing team focused on transforming the treatment of people with liver diseases.Madrigal is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit, and business need. Applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex gender identity, sexual orientation, national origin, age, disability, protected veteran or disabled status, or other characteristic protected by applicable federal, state, or local law.

Introduction SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world's largest grocers and industrial manufacturers, SymphonyAI delivers domain trained applications and pre-built agents that are ready to work on day one. Background SymphonyAI is a vertical AI software company that builds domain-specific, AI-native platforms across multiple industries. Its Financial Services delivers end-to-end AML compliance and fraud prevention solutions across global financial institutions. The division's value lies in combining rule-based and predictive AI to detect both known and emerging financial crime typologies, improving compliance efficiency, accuracy, and client trust. SymphonyAI FS partners with banks, insurers, and capital markets institutions to reduce risk exposure, lower false positives, and enhance investigation efficiency through responsible and explainable AI. Job Description The Role & Requirement The Head of Professional Services, Financial Services EMEA will lead the post-sale delivery organisation for SymphonyAI's Financial Services division, overseeing 150+ FTE across London, Dublin, Poland, and continental Europe. Reporting to the Global VP of Customer Success, this executive will drive transformation to a SaaS-native, product-aligned and outcome-based delivery engine. The mandate combines strategic and operational leadership: delivering high quality value based solutions to clients, strengthening customer centricity, predictability, and delivery excellence across diverse markets while also identifying and implementing efficiencies to drive margin improvement. The role carries full ownership of post-sale performance and P&L, driving measurable gains in efficiency, repeatability, time-to-first value, and customer satisfaction. Operating within a fast-moving, product-led environment, the successful candidate will bring an AI-first mindset, commercial acumen, and cross-functional influence. Success will rely on clarity of execution, disciplined delivery governance, and close alignment with Sales, Product, Engineering, and Global Client Operations. The ideal candidate will be a consultative, commercially astute operator who can challenge and reframe client asks, build trusted partnerships with Tier-1 financial institutions, and inspire a high-performance, customer-centric culture across a complex EMEA footprint. Key Responsibilities Commercial Leadership: Accountable for utilisation, earned revenue realisation, margin, and cash. Partner with Sales to shape SOWs and evolve toward outcome-based and subscription services supporting renewal and ARR. Operational Leadership: Own services revenue, gross margin, time-to-value, adoption, and client satisfaction (CSAT) across the project-to-live lifecycle - onboarding, implementation, data services, and partners. Change Leadership: Modernise a consulting-led model into a SaaS-native, product-aligned, outcome-driven engine, rebalancing into a shared-services structure with defined SLAs and nearshore integration. People Leadership: Manage team(s) across multiple markets; build leadership depth, accountability, and collaboration across Product, Sales, Customer Success, Engineering, and Global Client Operations. Performance Metrics: Deliver measurable uplift in time-to-first value, adoption, margin, revenue per head, and predictability; improve repeatability and client reference ability. AI-First Culture: Embed AI-first tools and behaviours across delivery and investigation workflows to improve efficiency, insight, and innovation; track measurable AI adoption. Client Engagement: Act as executive sponsor for clients; oversee escalations and convert red programmes into referenceable successes. Required Experience Proven experience leading a Professional Services Organisation for an Enterprise Software company in SaaS, fintech, or tech-enabled financial services. Direct P&L Ownership > $50million (must have) with proven experience of delivering sequential revenue growth and margin improvements. Direct Ownership of organisation 100 + people (must have), skilled at building leadership depth, driving accountability, and sustaining change. Proven experience of managing relationships in Tier 1 Accounts and internal C Suite. Demonstrated ability to transform consulting-led delivery into product aligned, outcome based programmes with measurable improvement in time-to-value, predictability, and margin. Full accountability for Earned Revenue & profitability, including cost-neutral rebalancing during transformation. Experienced in shared services design, defining SLAs, partner governance, and operating cadence across multi country teams (onshore, nearshore, offshore) Strong background in financial crime, AML, KYC, or risk analytics preferred. Demonstrated AI-literacy - leveraging AI and automation to improve delivery performance, insight generation, and client adoption. Experience working across markets, credible with senior stakeholders in the UK, France, Germany, Poland and broader EMEA. Soft Skills Consultative, outcome-oriented operator who challenges and reframes client asks; from legacy processes into outcome(s) oriented SaaS native solutions. Structured and pragmatic leader who balances commercial discipline with empathy. Skilled communicator and negotiator, credible with Tier 1 financial clients. Agile and adaptable; thrives in a fast-moving, product-led environment. Multilingual preferred (English essential; French or another European language is an advantage). Strong ability to build trust, drive change, and inspire high-performing teams. Location and Travel London base preferred. Regular travel expected across EMEA. About Us SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world's largest grocers and industrial manufacturers, SymphonyAI delivers domain trained applications and pre-built agents that are ready to work on day one.

Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.For over 50 years our work has guided the decisions of the world's most influential energy producers, utilities companies, financial institutions and governments.Now, with the world's energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That's why we've redefined what's possible with Intelligence Connected.By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe.This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence - whether planning days, weeks, months or decades ahead.Wood Mackenzie Intelligence Connected Wood Mackenzie Values Company Wood Mackenzie is the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have delivered high quality data, analytics, and insight that customers rely on to make confident decisions.Across oil, gas & LNG, power & renewables, chemicals, metals & mining, and other key sectors, our 1,900 employees in 30 locations support clients in nearly 80 countries. Together, we help accelerate the world's transition to a more sustainable future. Learn more at Role Purpose As Wood Mackenzie continues its transformation into a modern, product led SaaS organization, Customer Success is becoming a critical engine for customer value, retention, and long term growth. The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy. You will embed Customer Success into the company culture, champion our products, and ensure customers achieve measurable outcomes. This role is ideal for a disciplined operator who excels at scaling teams, building processes, and partnering cross functionally to deliver commercial impact. Main Responsibilities Operational Excellence & CS Foundations Build and refine the foundational processes, systems, and operating model that enable a consistent, scalable, and high performing Customer Success organization. Drive disciplined operational execution by establishing clear plans, milestones, risk management approaches, and strong accountability across the team. Analyze existing processes to identify opportunities to streamline, automate, and simplify workflows to improve efficiency and scalability. Establish and enforce standardized best practices, playbooks, and success frameworks for enterprise customers. Implement technology, tooling, and workflows that improve visibility, efficiency, and decision making across the customer lifecycle. Support the build out of the new Customer Success Platform, including process design, enablement, and playbook development.Customer Lifecycle, Adoption & Value Realization Ensure a consistent, high quality post sale experience that drives adoption, engagement, satisfaction, and measurable customer outcomes. Own the post sale phase of the customer journey, for both new customer onboarding and existing customer success programss, ensuring strong adoption, retention, and health across regional and enterprise accounts. Drive core Customer Success outcomes, including improved GRR/NRR, higher product adoption, increased customer satisfaction and NPS, and expanded advocacy. Use GRR/NRR insights to identify risks, highlight growth opportunities, and drive targeted actions that strengthen commercial performance.Analytics, Reporting & Continuous Improvement Develop and utilize metrics and KPIs to measure regional and global CS performance, identifying trends related to usage, satisfaction, and operational efficiency. Produce clear reporting on customer health, risks, escalations, and trends to inform leadership and guide strategic actions. Continuously refine the customer journey, reinforcing consistent, repeatable touchpoints across customer segments.Cross Functional Leadership & Alignment Partner closely with Sales to coordinate retention and expansion strategies and ensure a seamless handoff and ongoing collaboration. Work closely with Product to provide actionable Voice of Customer insights and influence product roadmap priorities. Collaborate with Research teams to ensure customers fully leverage Woodmac's content, analysis, and domain expertise. Provide executive level visibility into customer trends, risks, and opportunities. Contribute to cross functional operational reviews and support progress reporting to the SVP, Customer Organization.Team Leadership & Talent Development Manage and develop a high performing team of Customer Success Senior Managers and specialists focused on adoption, engagement, and value realization. Mentor and coach CSMs to mature into strong trusted advisors and operational leaders. Support development of compensation plans, operating models, and career paths aligned with team responsibilities and business goals. Foster an inclusive, engaged, and high accountability team culture with strong performance management discipline. About You You have: 5+ years leading Customer Success teams within a B2B SaaS or Technology organization. 10+ years of being in Customer Success including related disciplines for a broad range of experience in post-sale work. Strong leadership experience, including managing managers and leading through multiple layers. A strategic, analytical mindset with the ability to operationalize solutions at-scale. Deep customer empathy paired with strong commercial instincts (renewals, expansion, long term value). Patience to help us tune our operations based on where we are today, and a vision for future operational excellence. Excellent communication and stakeholder management skills across all levels, including C suite. Experience scaling CS operations and driving cross functional initiatives. (Nice to have) Experience in oil & gas, energy, or natural resources.Role Expectations Hybrid working model-minimum two days in office weekly (subject to change). Flexibility to work across global time zones. Ability to set and achieve team performance targets, including retention and expansion goals. Ability to foster strong employee engagement and talent development. Act as a role model of Wood Mackenzie values, integrity, and leadership behavior.Wood Mackenzie Values Inclusive - we succeed together Trusting - we choose to trust each other Customer Committed - we put customers at the heart of every decision Future Focused - we accelerate change Curious - we turn knowledge into action Equal Opportunities We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process. Inclusive - we succeed together Trusting - we choose to trust each other Customer committed - we put customers at the heart of our decisions Future Focused - we accelerate change Curious - we turn knowledge into action

Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Founded in 2013 by Dwayne D'Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we've grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today. Where we are now: We've earned the trust of millions of people worldwide through category-leading products and well known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in house medical teams, researchers, and pharmacists at the top of their fields. In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing % year on year growth and cementing our position as the clear market leader in the UK. That growth translates into real world outcomes: our weight loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life changing impact at scale. Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest growing tech companies, further validation of both our momentum and our ambition. Where we're going: 2026 is a step change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you'll help shape HeliosX into a truly world leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale. There's never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality! The Opportunity The Director of People Operations is the architect and operator of a globally scalable, technology enabled People infrastructure designed to support the next phase of HeliosX's rapid growth. Having scaled from 300 to 1,200 employees in a short timeframe, and operating across the UK, US, Canada and Germany - with further international expansion ahead - the business requires a People Operations function that is intentionally designed for scale, with automation and efficiency as first principles. This role exists to define and execute the strategic vision for People Operations, ensuring that systems, processes, compliance frameworks, and service delivery models are not only fit for today, but built for where the organisation will be in the long term, as we continue on our incredible growth journey. Part of the People Leadership team, the Director of People Operations will design and deliver a globally integrated People technology ecosystem, eliminate fragmentation across tools, embed AI and automation into core workflows, and enable data driven decision making across the department. At the same time, they will ensure robust compliance and governance across multiple markets, enable seamless international market entry as part of cross functional working groups, and lead a high performing team of ten People Operations and ER specialists that deliver operational excellence at scale. This is both a strategic design role and a hands on transformation mandate, including upwards management on key People initiatives to the senior leadership team and board. It is a full time, permanent position. The successful candidate will have a hybrid working arrangement, with one to two days per week expected on site at our London HQ. What you'll do People Operations Strategy and Operating Model Create and articulate a long term People Operations vision aligned to business growth and international expansion. Redesign the People Operations operating model to support a multi entity, multi jurisdiction organisation. Define clear service levels, ownership boundaries, governance frameworks and measurable success metrics for the function. Build scalable infrastructure capable of supporting a large, globally distributed employee base (1,200+ people). Establish clear SLAs and service standards to ensure consistent, high quality delivery. Technology, Transformation, and Reporting Own the full People technology ecosystem (HRIS, onboarding, performance, payroll, ER/case management, reporting) and system integrations. Lead system selection, implementation, integration and continuous optimisation. Embed automation and AI into core lifecycle workflows (onboarding, lifecycle changes, reporting, compliance tracking, case management). Create a single source of truth for People data with strong governance and integrity. Drive measurable improvements including reduced manual processing, lower error rates, increased employee self service adoption and reliable global reporting on performance, output, and efficiency. Establish, measure, and report on clear People KPIs across compliance, ER, service delivery, and operational efficiency. Support in the delivery of executive ready dashboards and leadership reporting, in collaboration with the People Insights Lead. Ensure strong data governance and integrity across all systems. Global Compliance, Risk, and ER Leadership Own operational compliance across the UK, US, Canada, Germany, and future markets. Ensure policies, processes and employment practices are legally robust, scalable and commercially pragmatic. Own and maintain right to work and pre employment check processes, as well as related statutory obligations across markets. Build proactive risk frameworks and compliance monitoring mechanisms. Strengthen case management frameworks and use ER data to identify systemic risk and improvement opportunities. International Expansion Lead the People Operations roadmap for new market entry. Oversee entity setup, EOR partnerships/performance, and localisation of policies, payroll, and benefits at the market level. Develop scalable frameworks and repeatable playbooks for efficient country launches in collaboration with our VP International. Ensure infrastructure and compliance readiness are built ahead of growth and ready for scale. Team Leadership and Operational Excellence Lead and develop a high performing People Operations team, setting standards and clarifying structure, roles, and accountability. Build capability in systems thinking, automation and operational rigour. Identify inefficiencies and redesign processes to eliminate friction. Foster a culture of ownership, continuous improvement, and high delivery standards, ensuring initiatives are fully embedded and delivering measurable impact. What you'll bring to HeliosX Experience Extensive leadership experience in People Operations/HR Service Delivery roles. Demonstrated experience scaling People Operations in a high growth business (ideally rapidly growing start/scale ups and/or technology businesses). Clear evidence operating at scale; multiple markets, large employee populations (500+). Proven ownership of HRIS and People systems strategy, implementation, and integration, as well as a track record of leading significant systems transformation programmes. Proven and credible in upward and downward management; leading high performing teams and interfacing into SLT as a trusted partner. Deep understanding of UK employment law; strong working knowledge of US and other international frameworks highly desirable. Experience supporting international expansion and multi entity operations from a People/compliance perspective. Experience leading broader People functions such as ER, Payroll, etc. Strong data literacy and reporting capability. Capabilities Strategic systems thinker; you know how systems, policy, process, and data interconnect Transformational leadership; you balance future state thinking with fast operational execution in the here and now Commercial mindset; you understand risk but handle in proportionally with business minded decisions Operational excellence; you set the standard and drive measurable impact at scale People leadership; you build, lead, and develop high performing teams Life at HeliosX At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all star team, here are the other benefits of coming on board: Generous equity allocations with significant upside potential 25 Days Holiday (+ all the usual Bank Holidays) Private health insurance, along with extra dental and eye care cover . click apply for full job details

Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work withover 80,000 leaders and 3,000organisationsacross the world, with clients across the Fortune 500,FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, andwe'relooking for superb talent to join us on this journey. As we grow,we'refiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most daysyou'llfind a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential oforganisationsthrough the science of board effectiveness, building better businesses andbenefitingsociety. The Role Board Intelligence is entering its most ambitious phase of product development. With a proven platform, a growing base of enterprise clients,includingorganisationsfrom the Fortune 500 and FTSE 100,and the backing of K1 Investment Management, we have the conditions to build something genuinely distinctive in governance technology. What we need now is aVice President (VP)of Product who can bring the discipline, commercialrigour, and leadership depth to match that ambition. This is a role with a simple but demanding mandate: are we building the right things? Are we building them fast enough and well enough? And is theorganisationset up to make the most of what we build? You will own the answers to those questions;not just as a strategic observer, but as the person accountable for the commercial success of the product portfolio. You will work closely with the Chief Product Officer and as a senior partnertoEngineering, Revenue, Product Marketing, and Customer Success. You will spend meaningful time with clients, translating what you hear into clear product requirements and operational solutions. And you will be equally visible internally, building the understanding and belief in product value that allows the widerorganisationto sell, support, and champion what we build. The Context Product at Board Intelligence is maturing. We have strong foundations, a capable team, and a clear commercial direction,and as the business scales, the function is expanding to match. The Chief Product Officer is looking for aVP of Productwho can build structure without adding bureaucracy, raise the bar on discovery and delivery, and drive a product roadmap thatanticipateswhere the market and our clients are heading;not just where they are today. AI is also reshaping what product development looks like atspeed,this role will be expected to lead the team's thinking on how AI transforms both what we build and how we build it. If you thrive in environments where the work isconsequential,but the playbook is still being written, this will suit you. Main Responsibilities Own the commercial success of the portfolio. You are accountable for whether we are building the right things, whether we are building them at the right pace and quality, and whether the widerorganisationis set up to convert product investment into revenue, retention, and expansion. You will build and execute 12-month roadmaps thatanticipatemission and market needs - not just respond to them - and make the trade-offs behind those decisions clear and defensible. Drive go-to-market strategy and execution. Lead cross-functional product launch activities from the product side;ensuring Sales, Marketing, and Customer Success are equipped with the positioning, enablement, and confidence to drive adoption and revenue from every significant release. The work does not end when the feature ships; you are accountable for whether theorganisationcan make the most of it. Evangeliseproduct value internally. Build genuine understanding and belief in what we are building across the leadership population and the wider business. Work with senior leaders and the Leadership Forum to keep product vision visible, credible, andenergising, and present clearly and confidently to C-suite stakeholders when the moment calls for it. Turn client insight into product reality. Investsignificant timewithclients;in discovery conversations, R&D partnerships, and strategic account relationships,andtranslatingwhat you learn into sharp product requirements and operational solutions. Client insight is not something that gets filtered to you; it is something yougo and find, and something you know how to act on. Establish clear metrics and drive visible progress. Define the success metrics that matter;across adoption, engagement, retention, and revenue impact,and ensure every release delivers visible, measurable progress toward closing gaps and maturing capabilities. Create the rhythms and reporting that make product performance legible to the CPO, the ELT, and the board. Lead and develop the Product team. Take direct responsibility for the performance, development, and wellbeing of the product managers and teams in your remit. Set clear expectations, create the conditions for people to do their best work, and build a team culture defined by ownership, curiosity, and accountability. You will be the leader your team looks to for clarity on direction, support through ambiguity, and honest feedback that helps them grow. Professionalisethe function. Evolve our product operating model: sharpen decision rights,prioritisationgovernance, and outcome measurement. Develop the team'scraft;in discovery, experimentation, and delivery,and build the processes that allow a growing productorganisationto stay coherent and high-performing as it scales. Lead the AI transformation of the Product function. Execute the CPO's strategic direction on AI adoption;translating vision into the conditions, habits, and culture that make it real. Build the forums, rituals, and psychological safety that allow ideas to surface from within the team; support individuals to find their role identity in a fast-evolving landscape; and foster the kind of bottom-up, organic AI innovation that cannot be mandated from the top. Your job is to build confidence - helping every member of the Product team understand not just how the landscape is changing, but how to thrive within it, developing the fluency and adaptability to do their best work in a world that looks different every year. Required Skills and Experience Must-have Significant senior product leadership experience in B2B SaaS or technology-enabled services businesses. Proven experience building and executing 12-month roadmaps thatanticipatemarket and client needs, not just track them. A track recordof gathering and transforming customer insight into clearly articulated product requirements and operational solutions. Demonstrated involvement in go-to-market execution for product launches; you understand what it takes to equip a commercial organisation to drive adoption and revenue, and you take accountability for that outcome. Experience presenting product strategy and performance to C-suite executives, with the credibility and clarity to hold the room. Confidenceoperatingin a PE-backed or high-growth scale-up environment, where pace and accountability are non-negotiable. Advantageous Hands-on experience with AI-enabled or data-driven products, and a view on how AI is changing the product development discipline itself. Prior exposure to enterprise governance, procurement-heavy sales cycles, or complex stakeholder environments. We pride ourselves on our great working environment and package.Here'ssome ofwhat'son offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life insurance EAP Cycle to work scheme

About the Role As a Sales Specialist, you will play a pivotal role in expanding Dow Jones' footprint across the Europe region by driving adoption of our geopolitical, security and macroeconomic analysis. This role is designed for a seasoned sales professional with a strong track record in enterprise solution selling, deep understanding of the security and geopolitical risk, and the ability to influence senior business and technical stakeholders. You'll partner closely with Sales Generalists, Product, Engineering, and Marketing teams to craft strategic solution narratives that resonate with enterprise clients. Your consultative approach, commercial acumen, and ability to translate complex technology into meaningful business impact will be key to your success. About the Team Our Global Risk Insights business provides geopolitical, security, macroeconomic and regulatory insights to a wide range of customers including financial institutions, corporations, universities, government agencies, executives and business professionals. We help organizations navigate an increasingly complex world and manage risk to their business and staff. This role will be driving sales for Global Risks Insights on Oxford Analytica and Dragonfly platforms as well as bespoke advisory projects. You Will Own and drive complex, high-value sales cycles for Global Risk Insights solutions across the European region. This includes but is not limited to our flagship subscription services Security Intelligence and Analysis Service (SIAS), the Oxford Analytica Daily Brief and our advisory services. Create a sales strategy to maximise revenue growth and market expansion within your geographical territory and specialization. Build and maintain trusted relationships with senior stakeholders (e.g., CSO, Head of Intelligence, Head of Public Affairs etc), positioning Dow Jones GRI as a long term strategic partner. Lead advisory discussions with the internal Advisory teams and external client stakeholders to shape integrated use cases that align to customer priorities. Exceed on the position's sales target and role based KPIs - the role's primary focus will be on generating and closing new opportunities across your geographical territory. Drive strategic pursuit planning and pipeline development in collaboration with Sales Generalists, unlocking net new opportunities and expanding existing relationships. Contribute to or lead the writing of any proposal, statement of work or technical document relating to the products. Analyze market trends, customer needs, and competitive dynamics to identify whitespace opportunities and differentiate Dow Jones' offerings. Participate in, lead or coach the negotiation of terms, conditions, or prices leading to the closure of the contract. Contribute to thought leadership and client education through events, briefings, and strategic workshops. Collaborate with Product and Engineering teams to influence roadmap based on customer feedback and emerging market needs. Maintain accurate sales reporting, pipeline forecasts, and opportunity tracking in our global CRM system. Other activities, tactics and behaviours as directed by management. You Have Demonstrable experience of quota carrying in enterprise sales or business development, with a focus on the geopolitical/security/macroeconomic/data or analysis space. Proven success in selling to large enterprises and managing complex deal cycles with multiple stakeholders across business and technology functions. Demonstrated ability to navigate strategic accounts, identify key decision makers, and build influence at the executive level. Strong commercial acumen with consultative selling skills and familiarity with methodologies such as Challenger, MEDDPICC, or SPIN. A collaborative mindset with experience working across matrixed teams including marketing, product, and customer success. Excellent communication, presentation, and storytelling skills tailored to both business and technical audiences. Regional experience and cultural fluency across relevant markets. Business level proficiency in local language is a plus; English fluency is required. Additional languages are preferable. Experience in field sales and willingness to travel across the region (approximately 30 %>. Our Benefits Comprehensive Insurance & Retirement plans Paid Time Off and Leaves Education Benefits Family Care Benefits Career Growth Programs Access to Dow Jones Products Employee Referral Program Employee Well being Support & Fitness Programs Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. A newly created role has arisen within our Origination department at PIC: we are recruiting for aHead of Transition Programme Managementto join our Transitions function, which plays a critical role in the management and delivery of transition projects for clients. This involves delivering efficient project management processes, standards, and governance frameworks to reduce cost, mitigate risks and drive value across the Company. The purpose of this role is to engage and develop strong working relationships with stakeholders at all levels to ensure key internal departments (Operations, Origination, Finance, Finance Actuarial, IT, Longevity Risk Management, Information Management, Legal and Risk) and PIC's third parties (Administration, Legal, Communications, Actuarial) to ensure that transition processes deliver on our commitments to clients and quality into the business. You will partner with our Co-Heads of Transition Management to deliver strong business outcomes relating to systems, processes, and technology improvements and automation as appropriate, which deliver positive outcomes for the Company brand and market reputation as well as for our policyholders on a consistent basis. Specific accountabilities assigned to the role of Transition Programme Manager: Programme Leadership: Lead and manage a programme comprising multiple, concurrent client-facing transition projects, ensuring cohesive delivery and oversight. Project Governance: Establish and maintain appropriate project governance, including reporting, documentation, and controls in line with internal standards. Escalation: Act as a primary escalation point for clients, transition managers or third parties, ensuring a professional and responsive service that meets or exceeds expectations. Planning and Scheduling: Oversee detailed programme planning, project scheduling, and resource allocation to ensure timely delivery across all workstreams. Budget Management: Manage the overall programme budget (multi-million-pounds), including individual project cost tracking, forecasting, and reporting. Ensure cost efficiency and accountability. Stakeholder Management: Collaborate with internal stakeholders (Origination, Operations, HR, Finance, etc.) and external partners to align project objectives and deliverables with financial and human resource capacity. Risk and Issue Management: Proactively identify and manage programme risks, issues, and dependencies, ensuring effective resolution or escalation. Team Leadership: Provide leadership, guidance, and development support to Transition Managers and connected internal teams and third parties across the programme. Quality Assurance: Monitor the quality of project deliverables to ensure they meet business requirements and client satisfaction standards. Keeps informed of industry trends, market developments, regulatory changes in insurance/financial services as well as best practices relating to the Transition Experience: Proven track record of successfully delivering large, complex programmes, ideally across insurance, financial services. Demonstrated experience of managing multi-million-pound departmental budgets. Experience in leading client facing onboarding programmes at scale. Track record of delivering measurable outcomes in terms of client satisfaction, operational efficiency and commercial performance. Significant experience working with executive stakeholders and cross-functional teams. Demonstrated ability to introduce and embed governance frameworks and risk management processes. Evidence of fostering a high-performance culture and developing strong project managers. Experience in budget management, and performance reporting. Experience in developing effective monitoring and quality control processes. Knowledge: Deep understanding of programme and project management methodologies. Strong knowledge of insurance operations, client onboarding and transition processes. Awareness of governance, compliance and risk frameworks. Familiarity with change management principles and application to complex client projects. Skills Exceptional leadership and people management skills, able to inspire, coach and motivate a diverse team. Excellent stakeholder management and influencing skills, with the ability to engage credibly at Senior Executive levels Strong analytical and problem-solving abilities, with structured approach to issue resolution. Highly effective communication skills (written, verbal and presentation) with the ability to distil complex information into clear, actionable insights. Ability to balance strategic vision with hands on delivery oversight. Skilled at driving continuous improvement, innovation and best practice adoption. Commercial judgement and analytical mindset with the ability to analyse data and make informed decisions. Good working knowledge of MS Excel, MS PowerPoint, MS Word and Power BI. DEI at PIC: At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.

Who are we? A world where complexity is the only constantdemands a new breed of company.Brave Bison is a different beast: a media, marketing and technology companypurposebuilt for thedigitalera. Our universe is made up of award-winning business arms Brave Bison, Engage,SocialChainand MTM.Andwe'reunderpinned byleading marketing training practice,MiniMBA, as well asour very own social-first media networkwhodeliver monthly views in the billionsfor some of the biggest channels in sport and entertainment across YouTube, Snap,Metaand TikTok. We'rea global collective who live and breathe digital,workingwith some of the boldest brands in the worldtocapitalise on the complexity that defines the modern marketing landscape. Our mission New platforms, new behaviours, new audiences,new trends,new technologies, new regulations-our clients' worlds get more complex daily.Their agency partnershipsshouldn't.It'sourjob to cutthrough the chaos, makethe complex simple and navigatea clear path to growth for them. That'swhy we make it our mission to capitalise on complexity for our clients-across consultancy,capabilityand execution-bycraftingdynamic digital solutions that outpace tomorrow's challenges. Our values Bold Curiosity. We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients' worlds and are always hungry to learn more aboutthem, our specialisms and each other. Connected Clarity. We are focusedinour collaboration - joining the right dots between our clients, ourpartnersand our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple. Positive Encouragement. We want to make working with us the best part of someone's day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs. Constant Impact. We believe in outcomes over outputs.We'regoal orientated, results driven anddata-led.We show up with passion every day. Andwe'realways honing our craft. SocialChain We are a creator collective designed for a modern world. A team of content creators, community builders, platform natives, tech innovators, and trend starters - perfectly balanced with talented and experienced marketing strategists, comms planners, clientleadersand data specialists. Together, we strengthen our clients'SocialChain'sby building a stronger connection between people and their brand. Role Overview We are seeking a visionary, commercially driven, and strategically minded Business Director. Reporting to the CEO, you will be the senior strategic lead across multiple high-value accounts, responsible for driving client growth, shaping long-term strategy, and unlocking new opportunities. This role is ideal for a dynamic leader who thrives on building deep client partnerships, guiding strategic direction, and influencing agency-wide thinking. You will oversee a team of Account Directors, Managers, and Executives, ensuring they are empowered to deliver best-in-class work while you focus on high-level client development, innovation, and business performance. Key Responsibilities Strategic Client Leadership Act as the senior strategic partner for key clients, building trusted relationships with senior stakeholders. Lead the development of long-term client strategies that align with business goals and market trends. Drive client growth through proactive identification of new opportunities, upselling, and cross-selling. Lead quarterly and annual strategic planning sessions with clients, delivering insight-led recommendations. Champion the agency's full creative, social, and influencer offering in a compelling and future-facing way. Business Growth & Commercial Oversight Own revenue forecasting, growth planning, and commercial performance of the client hub. Lead high-value new business pitches and strategic responses to briefs. Collaborate with the leadership team on agency-wide growth initiatives and innovation. Ensure profitability and commercial efficiency across all client engagements. Strategic Oversight of Campaigns Guide the strategic direction of campaigns, ensuring alignment with client objectives and market dynamics. Partner with Strategy, Creative, and Paid Media teams to shape integrated, insight-driven campaigns. Oversee campaign performance at a macro level, ensuring consistent delivery of business results. Leadership & Culture Lead, mentor, and inspire a team of Account Directors and Managers, fostering a high-performance culture. Ensure the team is aligned with agency values and equipped to deliver strategic excellence. Support talent development, succession planning, and team structure optimization. Industry Influence Represent the agency at industry events, panels, and thought leadership forums. Stay ahead of trends in social, digital, and the creator economy to inform client strategies. What We're Looking For 6-8+ years of experience in client leadership roles within a creative, digital, or social agency. Proven track record of growing client accounts and leading strategic transformation. Deep understanding of social media, influencer marketing, and digital innovation. Strong commercial acumen with experience in forecasting, budgeting, and business planning. Exceptional communication, negotiation, and leadership skills. A strategic thinker with a passion for innovation and client success. Proficient in business tools including Keynote, Excel, and Google Workspace. What you'll get Our people make us who we are, so to make sure we attract andretainthe best and brightest in the industry, we offer an attractive benefits package. But not only that, we are the UK's first carbon neutral agency (a status we have held since 2018), with a serious commitment tomonitoringand reducing the impact our work has on the planet across three core sustainability pillars of Greenhouse Gases, Waste & Recycling and Sustainable Consumption. Thenthere's a whole host of benefits - from discounted gym memberships and free eye tests to an employee pension scheme and enhanced maternity, paternity, and adoption package.Here'sa snapshot of just some of the benefits we think you might also like: Dynamicworking: Tokeep that work-life harmony in check,we'reflexible on where and when you work Private medicalinsurance: Tokeep you fighting fit and give you and your family peace of mind. Incomeprotection: Weknow it feels good to be covered, just in case. CalmSubscription: Nowmorethanever,it'simportant to mind your mind! 25 days annualleave: This increases to 27 days after three years with us, and then increases everysubsequentyear up to a max. of 30 days Christmasclosure: Noneed to save holiday days for the Christmas closure period.It'son us! Birthdaysoff: Oneextra day to celebrate your big day Summerhours: BetweenJune and Aug we finish at 15.00 every Friday. Online coaching and mental healthsupport: UnlimitedviaOpenUp RemoteWorking: Workabroad for up to one month a year. Performance & Salary: Reviewed twice a year for everyone. Finally, we're proud and committed to being an equal opportunity workplace, providing equal opportunities for all and treating all existing employees and all job applicants in the same way, regardless of their age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, pregnancy and maternity status and marital & civil partnership status.

We are seeking an individual located in the UK. This is a Remote work from home position, and individual is required to reside and be authorized to work in the United Kingdom. We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Say hello to a rewarding career and come join a leading provider of mission critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking a remote Sr. Director, Customer Success; Individual must be in United Kingdom. About First Advantage First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage's platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale. What You'll Do: The Sr. Director of Customer Success responsible for the Finance Vertical leads a high performing organisation that drives value realisation, retention, and expansion across banks, insurance, payments, capital markets, and fintech customers. This executive owns the end to end post sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to finance specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. Responsibilities: Strategy & Leadership Define and execute the finance-vertical CS strategy, segmented by sub vertical (banking, insurance, payments) and customer tier (strategic, enterprise, mid market). Build, scale, and mentor a diverse team of Customer Success Managers and Directors. Establish a value framework with finance relevant KPIs, outcome maps, and executive communications (QBRs). Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability). Customer Outcomes & Advocacy Ensure successful onboarding and time to value with robust project governance for complex, multi stakeholder programs. Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives. Drive adoption, maturity, and expansion through structured success plans, territory maps and executive sponsorship programs. Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem. Cross Functional Partnerships Partner with Product on voice of customer, roadmap validation, beta programs, and finance grade features (security, reporting, controls). Partner with Implementation teams for onboarding, reduce time to value, and ensure high quality project delivery. Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment, and account plans. Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives. Operational Excellence Design and operationalize a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast, and escalation paths. Own CS budget, capacity planning, hiring plan, and productivity benchmarks. What You May Need to be Successful: Bachelor's degree or equivalent work experience. MBA highly desired. 3+ years of related experience in Account Management. 2+ years of organizational leadership experience. 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high value accounts). Ability to manage and lead during times of change and organizational transformation. Understanding how to work growth businesses in a competitive environment. Excellent tactical execution skills. Strong sense of process and the ability to innovate on process tools and conventions. Ability to craft detailed, well written communications and proposals. Maintain a high emphasis on teamwork, collaboration, and process innovation. Ability to influence others through strong verbal and written communication. Strategic mindset: self directed, organized, analytical, and have excellent problem analysis/problem solving skills. Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations. Diligent, resourceful, versatile, and able to multitask. Ability to travel at least 25% Preferred: Entrepreneurial style with proven ability to thrive in a dynamic, changing environment where a critical key to success is the ability to optimize and leverage limited resources. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best in class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Benefits Health & Wellbeing: Medical, Vision, Dental, Bike2Work Scheme, Employee Assistance Programme. Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline. Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay. Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews. What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

As an Enterprise Account Director, you will drive the growth of Opus 2 solutions within the world's leading law firms. You will build and expand strategic relationships within a portfolio of large law firms, identifying high-value opportunities and leading enterprise sales cycles from discovery through to close. This includes expanding existing Opus 2 subscriptions into new case teams, introducing the platform into additional offices where it may already be used in another geography (for example expanding from US offices into the UK or EMEA office). The majority of opportunities in this role come from identifying new case teams, use cases, or offices within large law firms and expanding Opus 2's footprint through strategic account development, including introducing new capabilities such as AI into existing client workflows. In some cases, the role may also involve developing opportunities with firms that are not yet Opus 2 customers, although the primary focus is expanding Opus 2's footprint within existing strategic accounts. This role requires a highly proactive enterprise seller who can independently create and progress opportunities and who can take full ownership of progressing deals from initial engagement through to close. Successful candidates operate with autonomy and pace while managing complex, multi-stakeholder enterprise sales cycles. Enterprise Account Directors manage the full deal lifecycle while working closely with internal teams across Solutions Consulting, Customer Success, Marketing, Product, and Hearings. What you'll be doing Build trusted relationships with partners, heads of disputes, litigation support teams, and innovation leaders within target firms. Develop and execute strategic account plans for a portfolio of top-tier law firms, identifying priority practices, stakeholders, and opportunities for expansion. Analyse firm strategy, practice priorities, and market positioning to identify where Opus 2 can deliver the most strategic value. Identify and create new opportunities through proactive outreach, relationship development, and internal referrals. Lead consultative enterprise sales cycles from discovery through to close. Clearly articulate the commercial value of Opus 2 solutions and position them effectively within each client's workflow and strategic priorities. Translate discovery insights and client discussions into clear commercial proposals that anchor Opus 2's value to the client's objectives and case needs. Maintain deal momentum by defining clear next steps, managing stakeholders, and progressing opportunities at pace. Achieve defined sales targets and quota on a monthly, quarterly, and annual basis. Collaborate closely with Solutions Consultants, Customer Success, Marketing, and Hearings teams to develop and progress opportunities. Maintain disciplined pipeline management and forecasting accuracy within Salesforce. Contribute insights from client conversations to inform product development, marketing initiatives, and sales strategy. Represent Opus 2 at client meetings, industry events, and marketing initiatives. What we're looking for in you We are looking for a highly driven enterprise seller who thrives in complex, relationship-driven sales environments. The ideal candidate demonstrates strong ownership, strategic thinking, and the ability to independently create and drive opportunities within large law firms through a multi-threaded stakeholder approach. Proven experience selling technology solutions into large law firms. Experience navigating complex organisations with multiple stakeholders and enterprise sales cycles. A consistent track record of meeting or exceeding enterprise sales targets. Strong pipeline discipline and forecasting accuracy. Executive presence and excellent written and verbal communication skills. Ability to communicate effectively with senior stakeholders including partners, practice leaders, and operational leaders. Strong understanding of enterprise sales methodology and consultative sales processes. Core Competencies Ownership and accountability - takes full responsibility for opportunities and drives them forward without constant direction. Strategic thinking - able to analyse firm strategy, practice priorities, and market positioning to identify high-value opportunities and align Opus 2 solutions accordingly. Pipeline creation - comfortable generating new opportunities through proactive outreach and stakeholder engagement. Commercial judgement - able to position value clearly, develop commercially sound proposals, and negotiate effectively within enterprise sales cycles. Attention to detail - maintains disciplined pipeline management and reliable forecasting. Communication - able to craft clear, persuasive messaging and communicate effectively with senior stakeholders. Internal collaboration - works effectively across sales, solutions consulting, marketing, and customer success teams. Personal Attributes Highly proactive and self-directed. Strong intellectual curiosity and problem-solving ability. Comfortable operating in fast-paced, evolving environments. Strong organisational skills and attention to detail. Professional credibility with senior legal stakeholders. What Success Looks Like Success in this role means building strong relationships within target firms, expanding adoption of Opus 2 across additional case teams and offices, and developing a pipeline of high-value opportunities that progress through the enterprise sales cycle. Enterprise Account Directors operate with autonomy, create opportunities through strategic account planning and proactive outreach, and consistently drive deals forward with pace and discipline. Working for Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive: Contributory pension plan. 26 days annual holidays, flexible working, and length of service entitlement. Health Insurance. Loyalty Share Scheme. Enhanced Maternity and Paternity. Employee Assistance Programme. Electric Vehicle Salary Sacrifice. Cycle to Work Scheme. Calm and Mindfulness sessions. A day of leave to volunteer for charity or dependent cover.

We live in a world that runs on physical industries like energy, logistics, manufacturing. These sectors are essential to our economy and daily lives, yet they are held back by inefficiencies, fragile legacy systems, and decades-old ways of working. This is not just a business problem; it is a societal one. When grids fail, supply chains stall, or factories falter, entire economies are disrupted. These companies face unique, complex challenges that typical software was never designed to solve. Cogna was founded to change this. Our mission is to give critical industries their own AI-powered Software Factory: a way to build and deploy bespoke digital tools that solve pressing operational challenges. Since our launch in May 2023, we've seen incredible customer traction and revenue growth. We're backed by leading VCs, including Notion Capital and Hoxton Ventures, and we're building a world-class team to take on one of the most important challenges of our time. Tackling challenges at this scale takes people who are curious, adaptable, and motivated by impact. If our mission resonates with you, we encourage you to apply, even if your experience doesn't match every requirement. We are committed to building a diverse team that reflects the industries and societies we serve. What You'll Do You will own product strategy end-to-end, defining the "why" behind every feature, abstraction, and platform investment, and ensuring the roadmap is ruthlessly aligned to Cogna's commercial goals - from ARR growth to vertical expansion and US entry. As the product editor, you will protect the coherence of our platform, resisting unnecessary complexity and choosing abstractions that scale across our entire application fleet. You will build and lead a modern, AI-native product team - growing it from 5 to 10 while designing a hybrid human + agentic operating model - and ensure Product acts as a speed multiplier for the whole organisation. You will also set the quality bar for end-user experience across every Cogna-built application and lead the adoption of AI-driven product development practices, including robust evaluation frameworks for AI-generated outputs. What We Are Looking For Experience leading Product for a platform, framework, or developer tool Strong technical fluency (APIs, data models, system architecture) Experience building products for complex, multi-stakeholder environments Proven ability to scale product teams (5+ people) Hands on with AI tools and opinionated about how they change product work Outcome driven: you measure behaviour change, not features shipped Strong judgment and editorial instinct Nice To Have Enterprise or industrial domain experience AI native product architecture experience Series A B (or similar scaling) experience Design systems leadership