Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 20, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Philanthropy Lead CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all. Context We are building a church-based movement against poverty, delivering the right messages at the right times to inspire action and support. Our goal is to strengthen the CAP supporter and church movement as we roll out our 2026 messaging: Poverty stops with us. As a directorate, we call people to action. We invite members of the movement to: Get help Access the help they need when they are facing or vulnerable to financial crisis. Give financially Have abundant lives which generously share with others. Partner with us Be actively involved in the end to UK poverty as a partner, coach, volunteer or client. Advocate for those in poverty Belong to a shared vision that advocates for those most in need: a local and national movement. Prayerful discipleship Become followers of Jesus, living a life of discipleship where we pray for those in need. We are driven to raise the necessary funds and partnerships needed to achieve CAP's vision of transformed lives, thriving churches, and an end to UK poverty. We collaborate with other fundraising and communications teams to provide a fantastic and rewarding supporter experience. Purpose The Philanthropy Leads, reporting to the Head of Philanthropy, are responsible for inspiring new prospective, cultivating and stewarding high-value donors into greater involvement with Christians Against Poverty. They aim to draw supporters closer to the work we do, deepening their relationship and support of CAP. Income from CAP s major donors is vital for the future expansion of CAP in the UK. Each Philanthropy Lead may be allocated one or more area of Philanthropy engagement in order to specialise in, but will be expected to support in any area as required. Such areas include: Principle gifts Philanthropy prospecting and development Trusts and Foundations Along with seeking direct support for the organisation Christians Against Poverty, there is also an expectation for the postholders to support the raising of funds for the wider movement, particularly for local Church frontline partners. They themselves will be an experienced and confident relationship builder, communicator and fundraiser, cultivating relationships with high-value donors and partners to achieve ambitious targets. Passion Our supporters are more than donors, they are a crucial part of the work we do. We are passionate about ensuring our supporters feel connected, engaged, inspired and committed to tackling poverty in the UK through CAP. We want to give our supporters the best experience of Christians Against Poverty. Role Accountabilities: Strategic Implementation & Fundraising Implementation of a strategic plan to significantly increase major donor income. Implement a comprehensive fundraising strategy for major donor income, aligned with CAP's overall strategic priorities. Execution of market research and competitor analysis to identify new funding opportunities and best practice in Philanthropic fundraising. Build strong relationships with key internal stakeholders, in order to identify points of engagement and draft appropriate funding bids. Represent CAP at high-level events and conferences to build relationships with potential donors and partners. Major Donor Development Manage a designated caseload of high-net-worth individuals or trusts, cultivating deep and meaningful relationships. Conduct face-to-face meetings, personalised communications, and bespoke stewardship plans to cultivate and steward major donors. Develop compelling restricted funding projects to attract major donor investment. Implement a donor recognition program to acknowledge and celebrate major donor support. Philanthropy Team Membership A member of the Philanthropy Team of our Mission and Movement Directorate. Providing peer support and development with other members of the Philanthropy Team, fostering a high-performing and collaborative environment. Work with the Head of Philanthropy to set ambitious targets and KPIs for the postholder, ensuring they are aligned with overall fundraising goals. Ensure the timely submission of funding applications and effective stewardship of grant and donor relationships. Implement robust systems and processes for donor relationship management, data analysis, and performance tracking. Impact & Reporting Ensure that the CRM is updated with engagements, proposal submissions and engagement plans in a timely fashion. Develop compelling narratives and impact reports that effectively communicate the impact of major donor support. Track and analyse key performance indicators (KPIs) to measure the effectiveness of fundraising efforts and identify areas for improvement. Provide regular updates on fundraising progress to the Head of Philanthropy. Innovation & Best Practices Stay abreast of current trends and best practices in major donor fundraising. Implement innovative fundraising strategies, such as engaging new philanthropists, digital engagement, corporate engagement and high-impact events. Evaluate philanthropy activities with the rest of the team and the Fundraising Insight & Innovation team to develop a deeper understanding of supporters and identify new prospects, making data-informed decisions. Champion a culture of continuous learning and improvement within the Philanthropy Team. Create opportunities for supporters to engage at a senior level and deepen their relationship with CAP, working with the CEO and other senior staff. Communications & Campaign Management: Plan philanthropy initiatives that in order to produce excellent bids, proposals, events, and reports, delivered on time and within budget. Coordinate with the Brand and Digital Engagement teams to align messaging and campaigns. Ensure philanthropy plans align with brand guidelines and fundraising regulations. Measurable Outputs: Implementation of an annual philanthropy plan that contributes to the wider long-term fundraising strategy. Deliver assigned agreed annual income targets for philanthropy which may include: Major Donor income Trusts & foundations income Corporate income Deliver key philanthropy targets including: Number of major donor prospects engaged and converted to a managed relationship % of major donor caseload met Number of trusts applied to Average gift size from major donors Culture: Clearly live out and embrace the cultural values of CAP. Clearly demonstrate a heart and passion for the charity. Sincere acceptance, understanding and practice of the Christian ethos and purpose of the charity. Other responsibilities include: Being willing to pray with staff and fully engaged with our Christ-centred culture. Encouraging friends, family and other contacts to support the charity through the Life Changer program, and other fundraising initiatives. Attendance at CAP staff conferences. Completing all compulsory CAP training within given timescales. This role falls within the scope of the FCA s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules. The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances. Person Education: Essential: HND level or equivalent experience of critical thinking Desirable: A relevant qualification in fundraising/marketing or equivalent in a relevant discipline (communications, sales). Experience: Essential: Proven track record of success in securing significant major gifts (5-6 figures) from high-net-worth individuals. Minimum 3 years of experience in high-value fundraising. Demonstrated ability to build and maintain strong, long-term relationships with high-net-worth individuals. Exceptional interpersonal, communication, and presentation skills. Strong strategic planning, analytical, and problem-solving skills Strong understanding of fundraising best practices and regulatory requirements. Desirable: Experience of managing budgets for projects and campaigns. Knowledge of fundraising databases and CRM systems and Salesforce in particular. Skills/ Abilities: A proven fundraiser who can inspire, influence and deliver results Strong negotiation and influencing skills . click apply for full job details
Jan 20, 2026
Full time
Philanthropy Lead CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all. Context We are building a church-based movement against poverty, delivering the right messages at the right times to inspire action and support. Our goal is to strengthen the CAP supporter and church movement as we roll out our 2026 messaging: Poverty stops with us. As a directorate, we call people to action. We invite members of the movement to: Get help Access the help they need when they are facing or vulnerable to financial crisis. Give financially Have abundant lives which generously share with others. Partner with us Be actively involved in the end to UK poverty as a partner, coach, volunteer or client. Advocate for those in poverty Belong to a shared vision that advocates for those most in need: a local and national movement. Prayerful discipleship Become followers of Jesus, living a life of discipleship where we pray for those in need. We are driven to raise the necessary funds and partnerships needed to achieve CAP's vision of transformed lives, thriving churches, and an end to UK poverty. We collaborate with other fundraising and communications teams to provide a fantastic and rewarding supporter experience. Purpose The Philanthropy Leads, reporting to the Head of Philanthropy, are responsible for inspiring new prospective, cultivating and stewarding high-value donors into greater involvement with Christians Against Poverty. They aim to draw supporters closer to the work we do, deepening their relationship and support of CAP. Income from CAP s major donors is vital for the future expansion of CAP in the UK. Each Philanthropy Lead may be allocated one or more area of Philanthropy engagement in order to specialise in, but will be expected to support in any area as required. Such areas include: Principle gifts Philanthropy prospecting and development Trusts and Foundations Along with seeking direct support for the organisation Christians Against Poverty, there is also an expectation for the postholders to support the raising of funds for the wider movement, particularly for local Church frontline partners. They themselves will be an experienced and confident relationship builder, communicator and fundraiser, cultivating relationships with high-value donors and partners to achieve ambitious targets. Passion Our supporters are more than donors, they are a crucial part of the work we do. We are passionate about ensuring our supporters feel connected, engaged, inspired and committed to tackling poverty in the UK through CAP. We want to give our supporters the best experience of Christians Against Poverty. Role Accountabilities: Strategic Implementation & Fundraising Implementation of a strategic plan to significantly increase major donor income. Implement a comprehensive fundraising strategy for major donor income, aligned with CAP's overall strategic priorities. Execution of market research and competitor analysis to identify new funding opportunities and best practice in Philanthropic fundraising. Build strong relationships with key internal stakeholders, in order to identify points of engagement and draft appropriate funding bids. Represent CAP at high-level events and conferences to build relationships with potential donors and partners. Major Donor Development Manage a designated caseload of high-net-worth individuals or trusts, cultivating deep and meaningful relationships. Conduct face-to-face meetings, personalised communications, and bespoke stewardship plans to cultivate and steward major donors. Develop compelling restricted funding projects to attract major donor investment. Implement a donor recognition program to acknowledge and celebrate major donor support. Philanthropy Team Membership A member of the Philanthropy Team of our Mission and Movement Directorate. Providing peer support and development with other members of the Philanthropy Team, fostering a high-performing and collaborative environment. Work with the Head of Philanthropy to set ambitious targets and KPIs for the postholder, ensuring they are aligned with overall fundraising goals. Ensure the timely submission of funding applications and effective stewardship of grant and donor relationships. Implement robust systems and processes for donor relationship management, data analysis, and performance tracking. Impact & Reporting Ensure that the CRM is updated with engagements, proposal submissions and engagement plans in a timely fashion. Develop compelling narratives and impact reports that effectively communicate the impact of major donor support. Track and analyse key performance indicators (KPIs) to measure the effectiveness of fundraising efforts and identify areas for improvement. Provide regular updates on fundraising progress to the Head of Philanthropy. Innovation & Best Practices Stay abreast of current trends and best practices in major donor fundraising. Implement innovative fundraising strategies, such as engaging new philanthropists, digital engagement, corporate engagement and high-impact events. Evaluate philanthropy activities with the rest of the team and the Fundraising Insight & Innovation team to develop a deeper understanding of supporters and identify new prospects, making data-informed decisions. Champion a culture of continuous learning and improvement within the Philanthropy Team. Create opportunities for supporters to engage at a senior level and deepen their relationship with CAP, working with the CEO and other senior staff. Communications & Campaign Management: Plan philanthropy initiatives that in order to produce excellent bids, proposals, events, and reports, delivered on time and within budget. Coordinate with the Brand and Digital Engagement teams to align messaging and campaigns. Ensure philanthropy plans align with brand guidelines and fundraising regulations. Measurable Outputs: Implementation of an annual philanthropy plan that contributes to the wider long-term fundraising strategy. Deliver assigned agreed annual income targets for philanthropy which may include: Major Donor income Trusts & foundations income Corporate income Deliver key philanthropy targets including: Number of major donor prospects engaged and converted to a managed relationship % of major donor caseload met Number of trusts applied to Average gift size from major donors Culture: Clearly live out and embrace the cultural values of CAP. Clearly demonstrate a heart and passion for the charity. Sincere acceptance, understanding and practice of the Christian ethos and purpose of the charity. Other responsibilities include: Being willing to pray with staff and fully engaged with our Christ-centred culture. Encouraging friends, family and other contacts to support the charity through the Life Changer program, and other fundraising initiatives. Attendance at CAP staff conferences. Completing all compulsory CAP training within given timescales. This role falls within the scope of the FCA s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules. The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances. Person Education: Essential: HND level or equivalent experience of critical thinking Desirable: A relevant qualification in fundraising/marketing or equivalent in a relevant discipline (communications, sales). Experience: Essential: Proven track record of success in securing significant major gifts (5-6 figures) from high-net-worth individuals. Minimum 3 years of experience in high-value fundraising. Demonstrated ability to build and maintain strong, long-term relationships with high-net-worth individuals. Exceptional interpersonal, communication, and presentation skills. Strong strategic planning, analytical, and problem-solving skills Strong understanding of fundraising best practices and regulatory requirements. Desirable: Experience of managing budgets for projects and campaigns. Knowledge of fundraising databases and CRM systems and Salesforce in particular. Skills/ Abilities: A proven fundraiser who can inspire, influence and deliver results Strong negotiation and influencing skills . click apply for full job details
Office Angels are currently recruiting for a Facilities Administrator for our client based in Bracknell. Role: Temporary Facilities Administrator Location: Bracknell - Office Based Salary: 13.75ph Our client is seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will play a vital role in providing first-line helpdesk support and being the primary point of contact for facilities management requirements and administration. This is a full-time temporary position based in our client's office. Key Responsibilities: Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns. Handle incoming and outgoing calls efficiently and effectively. Complete various administrative tasks on the state-of-the-art CAFM(Computer Aided Facilities Management) system including assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information. Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements. Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes. Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes. Monitor and complete work orders for any remedial actions, both in-house and contractor-related. The Ideal Candidate: Exceptional customer service and administration skills Excellent communication skills, both written and verbal Exemplary attention to detail and the ability to work accurately A self-motivated, enthusiastic, and professional individual The ability to work well under pressure and handle challenging situations Strong decision-making skills and the ability to take ownership and resolve problems independently If you are looking to join a dynamic and passionate team, where you can make a real difference in the lives of individuals with learning disabilities and mental health conditions, then we want to hear from you. Apply now to become our client's Helpdesk Administrator and be part of a supportive and inclusive work environment. Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 20, 2026
Seasonal
Office Angels are currently recruiting for a Facilities Administrator for our client based in Bracknell. Role: Temporary Facilities Administrator Location: Bracknell - Office Based Salary: 13.75ph Our client is seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will play a vital role in providing first-line helpdesk support and being the primary point of contact for facilities management requirements and administration. This is a full-time temporary position based in our client's office. Key Responsibilities: Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns. Handle incoming and outgoing calls efficiently and effectively. Complete various administrative tasks on the state-of-the-art CAFM(Computer Aided Facilities Management) system including assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information. Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements. Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes. Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes. Monitor and complete work orders for any remedial actions, both in-house and contractor-related. The Ideal Candidate: Exceptional customer service and administration skills Excellent communication skills, both written and verbal Exemplary attention to detail and the ability to work accurately A self-motivated, enthusiastic, and professional individual The ability to work well under pressure and handle challenging situations Strong decision-making skills and the ability to take ownership and resolve problems independently If you are looking to join a dynamic and passionate team, where you can make a real difference in the lives of individuals with learning disabilities and mental health conditions, then we want to hear from you. Apply now to become our client's Helpdesk Administrator and be part of a supportive and inclusive work environment. Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function - it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Customer Service Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on role for a customer-focused leader ready to shape how support, onboarding, and long-term success work across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Customer Service Manager Grantham, Lincolnshire Office - Hybrid £54,000 - £58,000 DOE + Bonus Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service. Customer Success. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years, from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Customer Service Manager, you ll lead the team that customers rely on when it matters most. You ll shape onboarding, raise support standards, influence product decisions, and make sure customers don t just use Khaos Control, they succeed with it. You Will: • Lead, coach, and develop our customer support team • Own customer onboarding alongside Professional Services; from go-live to real adoption • Act as the senior escalation point for complex customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper resolutions • Improve processes, documentation, SLAs, and reporting as we scale • Proactively drive customer success, adoption, and retention What we re looking for: • An experienced customer service or customer success leader • Customer-first, with a strong sense of ownership and accountability • Confident handling escalations and complex customer issues • Experienced leading and developing customer-facing teams • Comfortable working cross-functionally with Product, Tech, and Sales • Focused on onboarding, adoption, and long-term customer success • Calm under pressure and trusted by customers when it matters most • Background in SaaS, ERP, or complex B2B software environments preferred What success looks like: • Consistently high CSAT / NPS • Faster onboarding and time-to-value for new customers • Lower churn and stronger long-term retention • A confident, high-performing support team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 - £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer success, systems) • Progression path toward Head of Customer Success as the company grows • Direct access to leadership reporting to the Managing Director • The chance to shape how customer success works in an established and ambitious ERP business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jan 20, 2026
Full time
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function - it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Customer Service Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on role for a customer-focused leader ready to shape how support, onboarding, and long-term success work across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Customer Service Manager Grantham, Lincolnshire Office - Hybrid £54,000 - £58,000 DOE + Bonus Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service. Customer Success. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years, from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Customer Service Manager, you ll lead the team that customers rely on when it matters most. You ll shape onboarding, raise support standards, influence product decisions, and make sure customers don t just use Khaos Control, they succeed with it. You Will: • Lead, coach, and develop our customer support team • Own customer onboarding alongside Professional Services; from go-live to real adoption • Act as the senior escalation point for complex customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper resolutions • Improve processes, documentation, SLAs, and reporting as we scale • Proactively drive customer success, adoption, and retention What we re looking for: • An experienced customer service or customer success leader • Customer-first, with a strong sense of ownership and accountability • Confident handling escalations and complex customer issues • Experienced leading and developing customer-facing teams • Comfortable working cross-functionally with Product, Tech, and Sales • Focused on onboarding, adoption, and long-term customer success • Calm under pressure and trusted by customers when it matters most • Background in SaaS, ERP, or complex B2B software environments preferred What success looks like: • Consistently high CSAT / NPS • Faster onboarding and time-to-value for new customers • Lower churn and stronger long-term retention • A confident, high-performing support team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 - £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer success, systems) • Progression path toward Head of Customer Success as the company grows • Direct access to leadership reporting to the Managing Director • The chance to shape how customer success works in an established and ambitious ERP business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: C U S T O M E R S E R V I C E S P E C I A L I S T - Job Overview - Role: Customer Service Specialist Site: WORK FROM HOME - UK Based Start Date: Many dates throughout 2026 starting from Monday 2nd March Contract: Permanent Hours: 40 hours per week. Campaign opening hours are 8am and 7pm Monday to Friday and no weekend work. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is fulltime and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.21 per hour (increasing to £12.71 from 1st April 2026) Training: 11 days remote classroom-based training 9am-6pm with nesting for 10 days after training on schedule. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% com - up to 60% TUI discounts available Fragrance Shop - 16% off Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Jan 20, 2026
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: C U S T O M E R S E R V I C E S P E C I A L I S T - Job Overview - Role: Customer Service Specialist Site: WORK FROM HOME - UK Based Start Date: Many dates throughout 2026 starting from Monday 2nd March Contract: Permanent Hours: 40 hours per week. Campaign opening hours are 8am and 7pm Monday to Friday and no weekend work. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is fulltime and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.21 per hour (increasing to £12.71 from 1st April 2026) Training: 11 days remote classroom-based training 9am-6pm with nesting for 10 days after training on schedule. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there's plenty, where do we start? Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% com - up to 60% TUI discounts available Fragrance Shop - 16% off Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Job Title: Volunteer Support Manager Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: 40,000 to 42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: 8 February 2026 Assessment Day: 16 February 2026 Are you looking for a new opportunity supporting volunteers to give their best? The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. About the role: We seek a Volunteer Support Manager to join the Young People, Volunteer and Business Support Directorate. This key role focuses on supporting the charity's volunteering strategy and championing best practice. You will manage the Volunteer Support Team and develop/maintain efficient volunteering systems. This is an exciting time to join, with a real opportunity to impact how volunteers are supported and recognised. You will be responsible for the effective administration of volunteer processes using tools like Microsoft Forms and Power Automate, reviewing existing systems, and implementing new, volunteer-friendly processes. Responsibilities: To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible To line manage and support the Volunteer Support Team based at the MSSC Support Centre to ensure the delivery of effective and timely support to the volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards To develop guidance and associated resources for the support of volunteers To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date Requirements: Experience of managing and motivating a large team Experience of managing, reviewing and refining complex administrative processes Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products Experience developing processes which are targeted at both internal and external audiences Experience of delivering a first-class service to clients or customers An understanding of the voluntary and community sector, ideally within the youth field Desirable Experience of managing or supervising a team based remotely Experience of being a volunteer Experience of managing an onboarding process with the understanding of the importance of safer recruitment Experience of empowering a team to deliver a first class customer service Experience of leading projects manging change with various stakeholders Experience of working with volunteers and the knowledge of how to ensure they are supported Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the Marine Society Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information MSSC encourages applications from all backgrounds, committed to equity, diversity, and inclusion. We adhere to safer recruitment practices due to our work with young people and vulnerable adults. Employment is subject to detailed pre-employment checks, including references and criminal disclosure checks. Successful applicants must attend safeguarding training. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.
Jan 20, 2026
Full time
Job Title: Volunteer Support Manager Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: 40,000 to 42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: 8 February 2026 Assessment Day: 16 February 2026 Are you looking for a new opportunity supporting volunteers to give their best? The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. About the role: We seek a Volunteer Support Manager to join the Young People, Volunteer and Business Support Directorate. This key role focuses on supporting the charity's volunteering strategy and championing best practice. You will manage the Volunteer Support Team and develop/maintain efficient volunteering systems. This is an exciting time to join, with a real opportunity to impact how volunteers are supported and recognised. You will be responsible for the effective administration of volunteer processes using tools like Microsoft Forms and Power Automate, reviewing existing systems, and implementing new, volunteer-friendly processes. Responsibilities: To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible To line manage and support the Volunteer Support Team based at the MSSC Support Centre to ensure the delivery of effective and timely support to the volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards To develop guidance and associated resources for the support of volunteers To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date Requirements: Experience of managing and motivating a large team Experience of managing, reviewing and refining complex administrative processes Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products Experience developing processes which are targeted at both internal and external audiences Experience of delivering a first-class service to clients or customers An understanding of the voluntary and community sector, ideally within the youth field Desirable Experience of managing or supervising a team based remotely Experience of being a volunteer Experience of managing an onboarding process with the understanding of the importance of safer recruitment Experience of empowering a team to deliver a first class customer service Experience of leading projects manging change with various stakeholders Experience of working with volunteers and the knowledge of how to ensure they are supported Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the Marine Society Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information MSSC encourages applications from all backgrounds, committed to equity, diversity, and inclusion. We adhere to safer recruitment practices due to our work with young people and vulnerable adults. Employment is subject to detailed pre-employment checks, including references and criminal disclosure checks. Successful applicants must attend safeguarding training. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.
Customer Care Co-ordinator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team that ensures everything meets our purchasers needs. With your strong communication skills and patient approach, you ll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. As a company as ambitious and caring as you are, we ll encourage you to grow and are committed to developing your career with us through fantastic opportunities for progression and great benefits. Start a bright future with us and together we will achieve amazing things. We are recruiting for a Customer Care Co-ordinator to be based in our Exeter Regional Office, based in Exeter, Devon. This will be a fixed term contract for the period of Maternity leave. Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required. If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post-purchase experience is positive as possible, then the sky s the limit. MAIN DUTIES Dealing with incoming calls, post and emails relating to Customer Care. Validating complaints and resolving problems quickly and efficiently, seeking direction where required. Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries. Checking and ensuring work has been carried out to the purchaser s satisfaction. Updating and maintaining records using Sitestream. Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care. Categorising works successfully, ensuring management of costs are minimised. Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required. Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide. ESSENTIAL SKILLS / ATTRIBUTES Customer service experience within an office environment. Experience in the use of CRM software Educated to GCSE Standard (or equivalent) including English and Maths. Good verbal and written communication skills. Ability to multi-task with good time management. COMPANY BENEFITS Scottish Widows Pension Scheme 25 days holiday entitlement (plus English bank holidays) Group Staff Discount at Triumph Motorcycles ltd. Competitive discount on our homes (dependent upon the property and location) So, if you're looking for a rewarding role, share our belief in excellence, take as much pride in your work as we do, and want a future not just a job, then get in touch today.
Jan 19, 2026
Seasonal
Customer Care Co-ordinator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team that ensures everything meets our purchasers needs. With your strong communication skills and patient approach, you ll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. As a company as ambitious and caring as you are, we ll encourage you to grow and are committed to developing your career with us through fantastic opportunities for progression and great benefits. Start a bright future with us and together we will achieve amazing things. We are recruiting for a Customer Care Co-ordinator to be based in our Exeter Regional Office, based in Exeter, Devon. This will be a fixed term contract for the period of Maternity leave. Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required. If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post-purchase experience is positive as possible, then the sky s the limit. MAIN DUTIES Dealing with incoming calls, post and emails relating to Customer Care. Validating complaints and resolving problems quickly and efficiently, seeking direction where required. Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries. Checking and ensuring work has been carried out to the purchaser s satisfaction. Updating and maintaining records using Sitestream. Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care. Categorising works successfully, ensuring management of costs are minimised. Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required. Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide. ESSENTIAL SKILLS / ATTRIBUTES Customer service experience within an office environment. Experience in the use of CRM software Educated to GCSE Standard (or equivalent) including English and Maths. Good verbal and written communication skills. Ability to multi-task with good time management. COMPANY BENEFITS Scottish Widows Pension Scheme 25 days holiday entitlement (plus English bank holidays) Group Staff Discount at Triumph Motorcycles ltd. Competitive discount on our homes (dependent upon the property and location) So, if you're looking for a rewarding role, share our belief in excellence, take as much pride in your work as we do, and want a future not just a job, then get in touch today.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 19, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Head of Customer Success Who we are? Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. We carry out background checks on candidates to enable our customers to make informed and long term rewarding recruitment decisions click apply for full job details
Jan 19, 2026
Full time
Head of Customer Success Who we are? Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. We carry out background checks on candidates to enable our customers to make informed and long term rewarding recruitment decisions click apply for full job details
Location: Central London Summary of Role A key role within the growing H&K Fire Detection team heading up the service delivery with a drive to making sure that both client SLAs are achieved and the Fire Detection service department is efficiently and inline with company standards. A capable understanding of fire systems is essential and this role would ideally suit somebody from a previous fire engin click apply for full job details
Jan 19, 2026
Full time
Location: Central London Summary of Role A key role within the growing H&K Fire Detection team heading up the service delivery with a drive to making sure that both client SLAs are achieved and the Fire Detection service department is efficiently and inline with company standards. A capable understanding of fire systems is essential and this role would ideally suit somebody from a previous fire engin click apply for full job details
Role:- Sales Executive Salary:- 53,000 on target earnings + Car Location:- Sales Executive An exciting opportunity for an experienced Sales Executive for a well-established and highly successful Dealership in Salisbury working with a Popular German Prestige Brand. Commission based earning potential up to 53,000, with a very fair guarantee for the first 3 months while you settle in and receive training Excellent commission structure Very desirable brand with a large market share giving you the best chance to sell and earn well Company car Minimum requirements as a Sales Executive: Experience of sales within the Motor Trade is required for this role Self-motivated and dedicated individual Highly presentable, ambitious and target driven, you will have a strong passion for car sales in order to meet and exceed agreed targets for the sale of vehicles and related products. Looking for your next challenge? Speak to Eric from Holt Recruitment by hitting apply below. He can tell you everything you need to know about your next move. Car Sales Executive Salisbury German Prestige 53,000 Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Jan 19, 2026
Full time
Role:- Sales Executive Salary:- 53,000 on target earnings + Car Location:- Sales Executive An exciting opportunity for an experienced Sales Executive for a well-established and highly successful Dealership in Salisbury working with a Popular German Prestige Brand. Commission based earning potential up to 53,000, with a very fair guarantee for the first 3 months while you settle in and receive training Excellent commission structure Very desirable brand with a large market share giving you the best chance to sell and earn well Company car Minimum requirements as a Sales Executive: Experience of sales within the Motor Trade is required for this role Self-motivated and dedicated individual Highly presentable, ambitious and target driven, you will have a strong passion for car sales in order to meet and exceed agreed targets for the sale of vehicles and related products. Looking for your next challenge? Speak to Eric from Holt Recruitment by hitting apply below. He can tell you everything you need to know about your next move. Car Sales Executive Salisbury German Prestige 53,000 Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Role:- Vehicle Technician Location:- Slough Salary:- 38,000 - 49,000 per annum We are looking to recruit a Vehicle Technician for a German Prestige Dealership in the Slough area, offering a fantastic basic salary, bonus structure and progression pathway:- Basic salary of 38,000 + bonus equalling to over 44,000 & up to 49,000 for a Diagnostic Technician ( 53,000 OTE) One of the UK's largest Dealership groups, and representing a very successful Prestige marque. Great working environment with the latest in equipment and diagnostics 25 days off + birthday + bank holidays off Full Career Pathway, with salary add-on's for each high voltage level you attain and your length of service (added to your salary each year) What do you need to to join? A qualification in Level 3 Light Vehicle and Repair UK Driving license An attitude to learn and succeed at the highest level in the modern Motor Trade Thats it. What are you waiting for? If you are a successful Vehicle Technician looking to work on one of the world's most successful Prestige brands, reply below or get in contact with Automotive at (url removed) / (phone number removed) Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Jan 19, 2026
Full time
Role:- Vehicle Technician Location:- Slough Salary:- 38,000 - 49,000 per annum We are looking to recruit a Vehicle Technician for a German Prestige Dealership in the Slough area, offering a fantastic basic salary, bonus structure and progression pathway:- Basic salary of 38,000 + bonus equalling to over 44,000 & up to 49,000 for a Diagnostic Technician ( 53,000 OTE) One of the UK's largest Dealership groups, and representing a very successful Prestige marque. Great working environment with the latest in equipment and diagnostics 25 days off + birthday + bank holidays off Full Career Pathway, with salary add-on's for each high voltage level you attain and your length of service (added to your salary each year) What do you need to to join? A qualification in Level 3 Light Vehicle and Repair UK Driving license An attitude to learn and succeed at the highest level in the modern Motor Trade Thats it. What are you waiting for? If you are a successful Vehicle Technician looking to work on one of the world's most successful Prestige brands, reply below or get in contact with Automotive at (url removed) / (phone number removed) Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 19, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 19, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
3 X SALES ASSISTANT (S) JEWELLERY & WATCHES Dual store located NORWICH CITY CENTRE ( NR2 1JF ) Good £ Salary + jewellery industry training + company benefits Company Introduction : Our client is a regionally dominant Retail Jewellery business that has progressively grown their customer reach both through investing online & developing their bricks & mortar store locations. Excitingly their buying expertise within both watch & jewellery merchandise has been observed to be best of industry order & consequently a third-party retailer has invited them to set up & run a brand-new concession. It is very likely that this new sales outpost can afford our client the opportunity to broaden their in -city watch & jewellery merchandise offer & further serve to remind & inspire retail customers of the local jeweller name that can provide every jewel & timepiece buying solution. Sales Assistant Job role : Unlike other remit(s) this position will cover two very differing retail environments . The purpose of which is to maximise your stock understanding in short being able to answer any future purchasing enquiry customers may brightly pitch. To be fair the remit is definitely about selling , merchandising and ensuring that whichever retail space you are within that you can optimise the company s sales turnover . In-store standards have always been key as to how this client represents famous and aspirational merchandise so it is expected that all will be at ease ensuring planned displays remain as dictated , ever pristine & attractive to every passer-by. Particularly important also to this appointment brief is the ability to customer delight this will be most obviously seen by your excellent group stock inventory knowledge and your keenness demonstrated on counter to provide that gifting / self-purchasing solution. Operationally there are differences between the retail spaces that you will city occupy & as such you will need to be agile , sure-footed & respectful in how you operate to gain the very best results from wherever you may be sited. Sales Assistant Experience required : In our clients world of merchandise an association previously with Jewellery / Watches is a head start and would be future learning useful. Should you though have experience in representing premium brands from a similarly fashionable area in retail this with perseverance of future learning from yourself has many attributes that would be transferable to their marketplace speciality . Without doubt you have to be at ease communicating with all & importantly have a real inner resolve to get your customers buying needs over the purchasing / goods sold line. Individually you need to be a tidy operator interested in getting every detail right first time and when presenting consumer goods over the counter you do delight in being well informed & able to easily point out the features , advantages & benefits from any item enquired upon. Persona wise there is a calling to be flexible , engaging and being able to appreciate the bigger corporate picture as our client has over many generations experienced todays helpfulness translates into tommorows forever patron . Sales Assistant Summary : To apply and join an established City team and be part of the launch crew that will implement this expanding trading initiative of which there is much potential for it to grow & evolve please forward your personal CV direct to Jolyon at the address given below we are ready hire several Full or Part-time Sales Assistants IMMEDIATELY !
Jan 19, 2026
Full time
3 X SALES ASSISTANT (S) JEWELLERY & WATCHES Dual store located NORWICH CITY CENTRE ( NR2 1JF ) Good £ Salary + jewellery industry training + company benefits Company Introduction : Our client is a regionally dominant Retail Jewellery business that has progressively grown their customer reach both through investing online & developing their bricks & mortar store locations. Excitingly their buying expertise within both watch & jewellery merchandise has been observed to be best of industry order & consequently a third-party retailer has invited them to set up & run a brand-new concession. It is very likely that this new sales outpost can afford our client the opportunity to broaden their in -city watch & jewellery merchandise offer & further serve to remind & inspire retail customers of the local jeweller name that can provide every jewel & timepiece buying solution. Sales Assistant Job role : Unlike other remit(s) this position will cover two very differing retail environments . The purpose of which is to maximise your stock understanding in short being able to answer any future purchasing enquiry customers may brightly pitch. To be fair the remit is definitely about selling , merchandising and ensuring that whichever retail space you are within that you can optimise the company s sales turnover . In-store standards have always been key as to how this client represents famous and aspirational merchandise so it is expected that all will be at ease ensuring planned displays remain as dictated , ever pristine & attractive to every passer-by. Particularly important also to this appointment brief is the ability to customer delight this will be most obviously seen by your excellent group stock inventory knowledge and your keenness demonstrated on counter to provide that gifting / self-purchasing solution. Operationally there are differences between the retail spaces that you will city occupy & as such you will need to be agile , sure-footed & respectful in how you operate to gain the very best results from wherever you may be sited. Sales Assistant Experience required : In our clients world of merchandise an association previously with Jewellery / Watches is a head start and would be future learning useful. Should you though have experience in representing premium brands from a similarly fashionable area in retail this with perseverance of future learning from yourself has many attributes that would be transferable to their marketplace speciality . Without doubt you have to be at ease communicating with all & importantly have a real inner resolve to get your customers buying needs over the purchasing / goods sold line. Individually you need to be a tidy operator interested in getting every detail right first time and when presenting consumer goods over the counter you do delight in being well informed & able to easily point out the features , advantages & benefits from any item enquired upon. Persona wise there is a calling to be flexible , engaging and being able to appreciate the bigger corporate picture as our client has over many generations experienced todays helpfulness translates into tommorows forever patron . Sales Assistant Summary : To apply and join an established City team and be part of the launch crew that will implement this expanding trading initiative of which there is much potential for it to grow & evolve please forward your personal CV direct to Jolyon at the address given below we are ready hire several Full or Part-time Sales Assistants IMMEDIATELY !
Head of Discovery HorseWorld Trust - Bristol "Discover Horses, Discover Yourself " Are you an inspiring educational leader who believes that learning can - and should - happen far beyond the classroom? Do you understand the young people who fall between the gaps of mainstream education, and are you passionate about giving them a place to grow, belong and thrive? Could you lead a unique and sector-leading Equine Assisted Learning (EAL) programme into its next era? If so, you may be the next Head of Discovery at HorseWorld Trust - guardian of a remarkable 75-year heritage of rescuing, rehabilitating and rehoming horses, and nearly 20 years of transforming the lives of vulnerable young people through our pioneering Discovery programme. About Discovery HorseWorld is a registered part time Alternative Learning Provision. And Discovery is our Equine Assisted Learning programme for young people aged 6-19 who are struggling in or disengaged from mainstream education due to SEMH needs, SEND, trauma or economic challenges. Our aim is simple: to help young people re-engage with education, relationships and society . Using carefully structured sessions with our rescued horses, young people develop confidence, emotional regulation, communication, resilience and transferable life skills that support transition back into education or onward into positive destinations. This short film gives a flavour of what we do and why we do it: horseworld.org.uk/unlocking-discovery Discovery is outcomes-focused, evidence-led, and child-centred - and sits within a charity that is equally horse-centred , thanks to HorseWorld's 75-year heritage in rescue and welfare. These two missions create a unique virtuous cycle: Helping young people through horses leads to increased relevance of horses in society leading to better welfare of horses which enriches EAL helping more young people. The Head of Discovery plays a central role in stewarding this cycle. The Opportunity As our current Head of Discovery prepares to retire, we are seeking an ambitious, skilled educational leader who can build on our strong foundations while helping shape an exciting and ambitious future. You will: Lead a Child-Centred, Outcomes-Focused Intervention Ensure Discovery delivers measurable, high-quality outcomes for young people. Lead assessment, progression tracking, reporting and impact evaluation. Embed understanding of Ofsted expectations, ALP funding requirements and safeguarding best practice across the team. Build and Develop a Centre of Excellence Lead a team of facilitators in delivering exceptional Equine Assisted Learning. Maintain compliance with AP standards, HETI and local authority expectations. Oversee training and supervision, embedding the OCN Level 3 Diploma in EAL. Work Strategically with Senior Leadership Contribute to the future direction of Discovery, including ambitions to extend reach and influence. Ensure seamless collaboration between the Discovery and Welfare teams to uphold the needs of both children and horses. Ensure Outstanding Safeguarding Practice Act as Designated Safeguarding Lead, ensuring the highest standards of safeguarding and child protection. Who We're Looking For This is a senior educational leadership role requiring a rare blend of education expertise, strategic thinking, emotional intelligence and respect for equine partners. You will have: Qualified Teacher Status (QTS or equivalent) Experience in mainstream education and alternative provision Strong knowledge of Ofsted frameworks , ALP funding , and SEND/SEMH provision Demonstrable leadership experience, including team development and change management A commitment to evidence-based, outcomes-focused practice A deep appreciation for the role animals - especially horses - play in supporting emotional growth The ability to hold a child-centred ethos alongside a horse-centred welfare culture You do not need to be an equine expert - but you must be ready to work in partnership with those who are, and to uphold the wellbeing of our horses as co-educators. Why Join HorseWorld? HorseWorld is more than an organisation - it's a purpose-driven community. Our strapline, People Helping Horses, Helping People , is lived daily. Our environment is calm, relational, deeply supportive and deeply committed. Our ambition is growing - we aim to widen access, strengthen excellence and expand the meaningful role horses can play in society. For the right leader, this is an opportunity to shape something truly special. Join Us If you are driven by purpose, excited by possibility, and ready to lead a programme where horses help young people discover themselves - we would love to hear from you. Key Details Role: Head of Discovery Salary: £45,000-£55,000 per annum plus benefits Hours: 35 per week (Mon-Fri, some weekends) Location: HorseWorld Trust, Bristol Reports to: CEO Enhanced DBS required How to Apply To apply for this role please visit the Jobs page on our website to download our Application Form. We adhere to safer recruitment and can only accept applications via the application form. Website Address: Please send applications to: Email: Post: Jen Dreux HorseWorld, Delmar Hall Keynes Farm, Staunton Lane Whitchurch, Bristol BS14 0QL Closing Date: Friday 30 January 2026
Jan 19, 2026
Full time
Head of Discovery HorseWorld Trust - Bristol "Discover Horses, Discover Yourself " Are you an inspiring educational leader who believes that learning can - and should - happen far beyond the classroom? Do you understand the young people who fall between the gaps of mainstream education, and are you passionate about giving them a place to grow, belong and thrive? Could you lead a unique and sector-leading Equine Assisted Learning (EAL) programme into its next era? If so, you may be the next Head of Discovery at HorseWorld Trust - guardian of a remarkable 75-year heritage of rescuing, rehabilitating and rehoming horses, and nearly 20 years of transforming the lives of vulnerable young people through our pioneering Discovery programme. About Discovery HorseWorld is a registered part time Alternative Learning Provision. And Discovery is our Equine Assisted Learning programme for young people aged 6-19 who are struggling in or disengaged from mainstream education due to SEMH needs, SEND, trauma or economic challenges. Our aim is simple: to help young people re-engage with education, relationships and society . Using carefully structured sessions with our rescued horses, young people develop confidence, emotional regulation, communication, resilience and transferable life skills that support transition back into education or onward into positive destinations. This short film gives a flavour of what we do and why we do it: horseworld.org.uk/unlocking-discovery Discovery is outcomes-focused, evidence-led, and child-centred - and sits within a charity that is equally horse-centred , thanks to HorseWorld's 75-year heritage in rescue and welfare. These two missions create a unique virtuous cycle: Helping young people through horses leads to increased relevance of horses in society leading to better welfare of horses which enriches EAL helping more young people. The Head of Discovery plays a central role in stewarding this cycle. The Opportunity As our current Head of Discovery prepares to retire, we are seeking an ambitious, skilled educational leader who can build on our strong foundations while helping shape an exciting and ambitious future. You will: Lead a Child-Centred, Outcomes-Focused Intervention Ensure Discovery delivers measurable, high-quality outcomes for young people. Lead assessment, progression tracking, reporting and impact evaluation. Embed understanding of Ofsted expectations, ALP funding requirements and safeguarding best practice across the team. Build and Develop a Centre of Excellence Lead a team of facilitators in delivering exceptional Equine Assisted Learning. Maintain compliance with AP standards, HETI and local authority expectations. Oversee training and supervision, embedding the OCN Level 3 Diploma in EAL. Work Strategically with Senior Leadership Contribute to the future direction of Discovery, including ambitions to extend reach and influence. Ensure seamless collaboration between the Discovery and Welfare teams to uphold the needs of both children and horses. Ensure Outstanding Safeguarding Practice Act as Designated Safeguarding Lead, ensuring the highest standards of safeguarding and child protection. Who We're Looking For This is a senior educational leadership role requiring a rare blend of education expertise, strategic thinking, emotional intelligence and respect for equine partners. You will have: Qualified Teacher Status (QTS or equivalent) Experience in mainstream education and alternative provision Strong knowledge of Ofsted frameworks , ALP funding , and SEND/SEMH provision Demonstrable leadership experience, including team development and change management A commitment to evidence-based, outcomes-focused practice A deep appreciation for the role animals - especially horses - play in supporting emotional growth The ability to hold a child-centred ethos alongside a horse-centred welfare culture You do not need to be an equine expert - but you must be ready to work in partnership with those who are, and to uphold the wellbeing of our horses as co-educators. Why Join HorseWorld? HorseWorld is more than an organisation - it's a purpose-driven community. Our strapline, People Helping Horses, Helping People , is lived daily. Our environment is calm, relational, deeply supportive and deeply committed. Our ambition is growing - we aim to widen access, strengthen excellence and expand the meaningful role horses can play in society. For the right leader, this is an opportunity to shape something truly special. Join Us If you are driven by purpose, excited by possibility, and ready to lead a programme where horses help young people discover themselves - we would love to hear from you. Key Details Role: Head of Discovery Salary: £45,000-£55,000 per annum plus benefits Hours: 35 per week (Mon-Fri, some weekends) Location: HorseWorld Trust, Bristol Reports to: CEO Enhanced DBS required How to Apply To apply for this role please visit the Jobs page on our website to download our Application Form. We adhere to safer recruitment and can only accept applications via the application form. Website Address: Please send applications to: Email: Post: Jen Dreux HorseWorld, Delmar Hall Keynes Farm, Staunton Lane Whitchurch, Bristol BS14 0QL Closing Date: Friday 30 January 2026
Join Bristol Animal Rescue Centre as our new Head of People and Organisational Services and play a vital role in shaping the future of animal welfare in Bristol and beyond. Head of People and Organisational Services Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA occasional home-working may be possible subject to business requirements Contract: Permanent ours per week: Part time, 28 hours per week (out of 35 hours FTE). To be worked usually within the hours of 8am and 5pm Monday to Friday with consideration of team requirements. Flexibility in hours required on occasion (e.g. trustee s meetings 6/pa usually in evening and occasional staff and volunteer meetings outside of standard hours). Salary: £46k £50k per annum, pro rata depending on experience (£36,800 £40k actual for 28 hour per week) About Us: Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us. About the role: The Head of People and Organisational Services is a senior leadership role responsible for shaping and delivering the organisation s people strategy, volunteer programme, and core organisational services. Reporting to the Chief Executive Officer and working closely with Trustees and senior colleagues, the post holder ensures that the organisation has the right people, structures, systems and culture in place to deliver its mission effectively. The role provides strategic and operational leadership across HR, volunteering, administration, customer service, safeguarding, data protection and compliance. Leading a multidisciplinary team, the post holder drives high standards of people management, employee wellbeing, volunteer engagement and organisational effectiveness, while ensuring compliance with relevant legislation and regulatory requirements. As a key member of the Senior Leadership Team, the Head of People and Organisational Services contributes to organisational strategy, oversees departmental budgets, manages risk, and supports strong governance and stakeholder relationships. The role plays a critical part in fostering a positive, inclusive and values-led culture, aligned with a strong commitment to animal welfare and making a meaningful impact. About you You are an experienced senior leader who enjoys working at a strategic level while staying connected to what s happening on the ground. You are a confident, supportive and motivating manager who brings out the best in others and builds strong, engaged teams. You have a strong grounding in HR and are comfortable dealing with everything from day-to-day people issues to complex employee relations and organisational change. You are highly organised and adaptable, able to juggle multiple priorities across HR, volunteering, administration and customer service. You have a good head for compliance and governance, and you take pride in making sure organisations operate safely, fairly and within the law. You are comfortable working with trustees, senior leaders and external advisers, and can communicate clearly, professionally and with influence. You are data-informed and analytical, using insight to improve decision-making and organisational performance. You are innovative and forward-thinking, always looking for better ways to support people, volunteers and the wider organisation. You care deeply about wellbeing, inclusion and positive workplace culture, and you want people to feel valued and supported. You are a natural relationship-builder who works collaboratively across teams and with partners. You are committed to learning and professional development, keeping your skills and knowledge up to date. Application deadline: Midnight on 1 February 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Bristol Animal Rescue Centre and Bristol A.R.C. are the working names for RSPCA Bristol & District Branch (a charity registered in England & Wales 205858) and the linked charity the Bristol Dogs and Cats Home (a charity registered in England & Wales 205858-1) No agencies please.
Jan 19, 2026
Full time
Join Bristol Animal Rescue Centre as our new Head of People and Organisational Services and play a vital role in shaping the future of animal welfare in Bristol and beyond. Head of People and Organisational Services Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA occasional home-working may be possible subject to business requirements Contract: Permanent ours per week: Part time, 28 hours per week (out of 35 hours FTE). To be worked usually within the hours of 8am and 5pm Monday to Friday with consideration of team requirements. Flexibility in hours required on occasion (e.g. trustee s meetings 6/pa usually in evening and occasional staff and volunteer meetings outside of standard hours). Salary: £46k £50k per annum, pro rata depending on experience (£36,800 £40k actual for 28 hour per week) About Us: Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us. About the role: The Head of People and Organisational Services is a senior leadership role responsible for shaping and delivering the organisation s people strategy, volunteer programme, and core organisational services. Reporting to the Chief Executive Officer and working closely with Trustees and senior colleagues, the post holder ensures that the organisation has the right people, structures, systems and culture in place to deliver its mission effectively. The role provides strategic and operational leadership across HR, volunteering, administration, customer service, safeguarding, data protection and compliance. Leading a multidisciplinary team, the post holder drives high standards of people management, employee wellbeing, volunteer engagement and organisational effectiveness, while ensuring compliance with relevant legislation and regulatory requirements. As a key member of the Senior Leadership Team, the Head of People and Organisational Services contributes to organisational strategy, oversees departmental budgets, manages risk, and supports strong governance and stakeholder relationships. The role plays a critical part in fostering a positive, inclusive and values-led culture, aligned with a strong commitment to animal welfare and making a meaningful impact. About you You are an experienced senior leader who enjoys working at a strategic level while staying connected to what s happening on the ground. You are a confident, supportive and motivating manager who brings out the best in others and builds strong, engaged teams. You have a strong grounding in HR and are comfortable dealing with everything from day-to-day people issues to complex employee relations and organisational change. You are highly organised and adaptable, able to juggle multiple priorities across HR, volunteering, administration and customer service. You have a good head for compliance and governance, and you take pride in making sure organisations operate safely, fairly and within the law. You are comfortable working with trustees, senior leaders and external advisers, and can communicate clearly, professionally and with influence. You are data-informed and analytical, using insight to improve decision-making and organisational performance. You are innovative and forward-thinking, always looking for better ways to support people, volunteers and the wider organisation. You care deeply about wellbeing, inclusion and positive workplace culture, and you want people to feel valued and supported. You are a natural relationship-builder who works collaboratively across teams and with partners. You are committed to learning and professional development, keeping your skills and knowledge up to date. Application deadline: Midnight on 1 February 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Bristol Animal Rescue Centre and Bristol A.R.C. are the working names for RSPCA Bristol & District Branch (a charity registered in England & Wales 205858) and the linked charity the Bristol Dogs and Cats Home (a charity registered in England & Wales 205858-1) No agencies please.
Ecommerce Executive Exclusive opportunity via Zachary Daniels Manchester City Centre - a few minutes away from Piccadilly Station - 4 days in the office/ 1 wfh Zachary Daniels are proud to be partnering exclusively with a fast-growing performance apparel brand, to recruit an Ecommerce Executive as the business continues to scale its digital presence. This is a brilliant opportunity for an ambitious e commerce professional who wants hands on ownership of a Shopify store and the chance to shape the online experience for a modern, growing brand. The Role: As E commerce Executive, you will work closely with the Head of Ecommerce to manage and optimise the Shopify platform, ensuring product pages, collections and site experience drive conversion and customer engagement. You will support seasonal campaigns, product launches and ongoing site improvements, using data and insight to recommend changes that improve performance. This is a hands-on role combining creativity, analytics and technical learning, with training provided where needed. What we are looking for? We are keen to speak to candidates with hands on experience using Shopify who enjoy improving websites and spotting opportunities to enhance customer experience. You will be commercially curious, data led and comfortable working cross functionally with marketing, creative and operational teams. A basic understanding of Shopify themes, Liquid, HTML or CSS is beneficial but not essential. Why apply? is at an exciting stage of growth, with strong momentum, new product innovation and expanding distribution. This role offers genuine development, exposure to senior stakeholders and the opportunity to make a real impact on conversion, revenue and customer experience. The role is based in Central Manchester with four days per week in the office and offers a salary of 28,000 to 32,000. Zachary Daniels are managing this role exclusively and early applications are strongly encouraged. For a confidential conversation, please apply or contact the Zachary Daniels team directly. BH35157
Jan 19, 2026
Full time
Ecommerce Executive Exclusive opportunity via Zachary Daniels Manchester City Centre - a few minutes away from Piccadilly Station - 4 days in the office/ 1 wfh Zachary Daniels are proud to be partnering exclusively with a fast-growing performance apparel brand, to recruit an Ecommerce Executive as the business continues to scale its digital presence. This is a brilliant opportunity for an ambitious e commerce professional who wants hands on ownership of a Shopify store and the chance to shape the online experience for a modern, growing brand. The Role: As E commerce Executive, you will work closely with the Head of Ecommerce to manage and optimise the Shopify platform, ensuring product pages, collections and site experience drive conversion and customer engagement. You will support seasonal campaigns, product launches and ongoing site improvements, using data and insight to recommend changes that improve performance. This is a hands-on role combining creativity, analytics and technical learning, with training provided where needed. What we are looking for? We are keen to speak to candidates with hands on experience using Shopify who enjoy improving websites and spotting opportunities to enhance customer experience. You will be commercially curious, data led and comfortable working cross functionally with marketing, creative and operational teams. A basic understanding of Shopify themes, Liquid, HTML or CSS is beneficial but not essential. Why apply? is at an exciting stage of growth, with strong momentum, new product innovation and expanding distribution. This role offers genuine development, exposure to senior stakeholders and the opportunity to make a real impact on conversion, revenue and customer experience. The role is based in Central Manchester with four days per week in the office and offers a salary of 28,000 to 32,000. Zachary Daniels are managing this role exclusively and early applications are strongly encouraged. For a confidential conversation, please apply or contact the Zachary Daniels team directly. BH35157
We are looking for an inspiring and experienced Head of Fundraising and Development to join our team at Dalgarno Trust. This is a fantastic opportunity for someone passionate about fundraising, communications, and making a real difference in the community. Based in North Kensington, Dalgarno Trust is a vibrant community centre supporting local residents of all ages through health, wellbeing, education, training, and youth programmes. As the only community centre in this part of the borough, we play a vital role in bringing people together, tackling inequality, and strengthening community resilience. As Head of Fundraising and Development, you will be a key member of our Core Team, working closely with the Chief Executive to secure and manage the resources that enable our work. This is a varied and hands-on role combining fundraising, CRM management, marketing and communications, and organisational administration, offering the opportunity to make a visible and lasting impact. You will lead on researching and writing funding bids, managing relationships with funders, and ensuring that monitoring, evaluation, and reporting requirements are met. You will oversee and develop our CRM system (Salesforce), ensuring high-quality data, producing reports, and supporting colleagues through training. You will also play a central role in diversifying income through donations, sponsorships, commercial activity, and use of our assets. Alongside fundraising, you will lead our marketing, communications, and promotion, keeping our website, social media, and noticeboards up to date, and ensuring our work is clearly and effectively communicated to the wider community. The role also includes administrative and HR support, such as assisting with recruitment processes, timesheets, training coordination, and ensuring compliance with fundraising regulations and best practice. We are looking for someone highly organised, administratively confident, and comfortable working independently, while also enjoying collaboration with colleagues, partners, and community members. You will bring experience of community-based work, strong written and verbal communication skills, and a genuine commitment to equality, inclusion, and positive social change. This role offers flexibility in working hours and a supportive team environment, with the chance to shape and grow the organisation s income and profile at an exciting time for Dalgarno Trust. Salary: £35,000 FTE (£28,000 per year pro rata, 4 days / 28 hours) Contract: Permanent Location: Dalgarno Trust Community Centre, North Kensington (with occasional off-site meetings) Hours: 4 days per week (28 hours), flexible by agreement Line management: Reports to the Chief Executive Closing date: Wednesday, 4 February Interview date: Wednesday, 11 February
Jan 19, 2026
Full time
We are looking for an inspiring and experienced Head of Fundraising and Development to join our team at Dalgarno Trust. This is a fantastic opportunity for someone passionate about fundraising, communications, and making a real difference in the community. Based in North Kensington, Dalgarno Trust is a vibrant community centre supporting local residents of all ages through health, wellbeing, education, training, and youth programmes. As the only community centre in this part of the borough, we play a vital role in bringing people together, tackling inequality, and strengthening community resilience. As Head of Fundraising and Development, you will be a key member of our Core Team, working closely with the Chief Executive to secure and manage the resources that enable our work. This is a varied and hands-on role combining fundraising, CRM management, marketing and communications, and organisational administration, offering the opportunity to make a visible and lasting impact. You will lead on researching and writing funding bids, managing relationships with funders, and ensuring that monitoring, evaluation, and reporting requirements are met. You will oversee and develop our CRM system (Salesforce), ensuring high-quality data, producing reports, and supporting colleagues through training. You will also play a central role in diversifying income through donations, sponsorships, commercial activity, and use of our assets. Alongside fundraising, you will lead our marketing, communications, and promotion, keeping our website, social media, and noticeboards up to date, and ensuring our work is clearly and effectively communicated to the wider community. The role also includes administrative and HR support, such as assisting with recruitment processes, timesheets, training coordination, and ensuring compliance with fundraising regulations and best practice. We are looking for someone highly organised, administratively confident, and comfortable working independently, while also enjoying collaboration with colleagues, partners, and community members. You will bring experience of community-based work, strong written and verbal communication skills, and a genuine commitment to equality, inclusion, and positive social change. This role offers flexibility in working hours and a supportive team environment, with the chance to shape and grow the organisation s income and profile at an exciting time for Dalgarno Trust. Salary: £35,000 FTE (£28,000 per year pro rata, 4 days / 28 hours) Contract: Permanent Location: Dalgarno Trust Community Centre, North Kensington (with occasional off-site meetings) Hours: 4 days per week (28 hours), flexible by agreement Line management: Reports to the Chief Executive Closing date: Wednesday, 4 February Interview date: Wednesday, 11 February
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 19, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
