Business Systems Manager Brand: Flow Student Reports to: Head of Operations Location: Manchester Head Office (National travel required) Salary: £55,000 - £65,000 + performance-linked bonus Purpose of the Role This is a high-impact leadership role at the heart of Flow Student's digital and operational infrastructure. The Business Systems Manager will take full accountability of the strategic oversight, optimize the end-to-end delivery of all core business systems across the portfolio, ensuring they are scalable, integrated and aligned to the wider growth strategy. From system design and configuration through to mobilisation, integration, go-live and continuous improvement, this role is accountable for outcomes, not just activity. The position will ensure that StarRez, HubSpot and future platforms operate as one connected ecosystem supporting sales performance, resident lifecycle management, debt control, compliance and reporting. The Role Act as business owner for StarRez, HubSpot and all operational systems used across the Flow Student portfolio. Lead end-to-end system implementations including planning, configuration, testing, training, rollout and post go-live support. Take full ownership of project plans, timelines, budgets, risks and dependencies across system initiatives. Lead requirements-gathering workshops with Operations, Sales, Finance, Mobilisation and Marketing teams, translating operational needs into system functionality. Oversee configuration across key modules including lettings, rent collection, credit control, reporting, facilities management and compliance tracking. Manage data migration from legacy systems, ensuring accuracy, integrity and business confidence in new platforms. Coordinate and oversee API integrations connecting StarRez with HubSpot, finance platforms, banking providers and reporting tools. Work closely with external vendors and developers to ensure seamless connectivity and performance across the technology ecosystem. Lead User Acceptance Testing (UAT), designing real-world testing scenarios that reflect operational workflows. Develop training materials, deliver hands-on sessions and support teams through change management to ensure full system adoption. Lead system workstreams for all new site mobilisations, ensuring smooth transitions, data validation and minimal resident disruption. Provide post-implementation support, troubleshooting issues and embedding best practice for future projects. What We're Looking For Proven experience delivering complex property management or ERP system implementations. Strong experience managing StarRez or similar PBSA rental management systems. Strong CRM experience, ideally HubSpot, including third-party integrations. Experience within Student Accommodation, PBSA or multi-site property portfolios. Hands-on experience overseeing integrations, APIs and external developers. Experience managing data migration and legacy-to-cloud system transitions. Strong stakeholder management skills, engaging both senior leadership and frontline teams. Ability to translate technical delivery into clear commercial and operational outcomes. Highly structured, organised and confidently produce documentation, SOPs and training materials. Nice to Have Experience across PBSA, BTR or mixed property portfolios. Knowledge of UK property compliance and operational frameworks. Exposure to BI tools such as Power BI or Tableau. Experience leading full digital transformation or system replacement programs.
Mar 03, 2026
Full time
Business Systems Manager Brand: Flow Student Reports to: Head of Operations Location: Manchester Head Office (National travel required) Salary: £55,000 - £65,000 + performance-linked bonus Purpose of the Role This is a high-impact leadership role at the heart of Flow Student's digital and operational infrastructure. The Business Systems Manager will take full accountability of the strategic oversight, optimize the end-to-end delivery of all core business systems across the portfolio, ensuring they are scalable, integrated and aligned to the wider growth strategy. From system design and configuration through to mobilisation, integration, go-live and continuous improvement, this role is accountable for outcomes, not just activity. The position will ensure that StarRez, HubSpot and future platforms operate as one connected ecosystem supporting sales performance, resident lifecycle management, debt control, compliance and reporting. The Role Act as business owner for StarRez, HubSpot and all operational systems used across the Flow Student portfolio. Lead end-to-end system implementations including planning, configuration, testing, training, rollout and post go-live support. Take full ownership of project plans, timelines, budgets, risks and dependencies across system initiatives. Lead requirements-gathering workshops with Operations, Sales, Finance, Mobilisation and Marketing teams, translating operational needs into system functionality. Oversee configuration across key modules including lettings, rent collection, credit control, reporting, facilities management and compliance tracking. Manage data migration from legacy systems, ensuring accuracy, integrity and business confidence in new platforms. Coordinate and oversee API integrations connecting StarRez with HubSpot, finance platforms, banking providers and reporting tools. Work closely with external vendors and developers to ensure seamless connectivity and performance across the technology ecosystem. Lead User Acceptance Testing (UAT), designing real-world testing scenarios that reflect operational workflows. Develop training materials, deliver hands-on sessions and support teams through change management to ensure full system adoption. Lead system workstreams for all new site mobilisations, ensuring smooth transitions, data validation and minimal resident disruption. Provide post-implementation support, troubleshooting issues and embedding best practice for future projects. What We're Looking For Proven experience delivering complex property management or ERP system implementations. Strong experience managing StarRez or similar PBSA rental management systems. Strong CRM experience, ideally HubSpot, including third-party integrations. Experience within Student Accommodation, PBSA or multi-site property portfolios. Hands-on experience overseeing integrations, APIs and external developers. Experience managing data migration and legacy-to-cloud system transitions. Strong stakeholder management skills, engaging both senior leadership and frontline teams. Ability to translate technical delivery into clear commercial and operational outcomes. Highly structured, organised and confidently produce documentation, SOPs and training materials. Nice to Have Experience across PBSA, BTR or mixed property portfolios. Knowledge of UK property compliance and operational frameworks. Exposure to BI tools such as Power BI or Tableau. Experience leading full digital transformation or system replacement programs.
This is an exciting opportunity for a skilled FP&A Analyst to join a small team within a dynamic business in the North Kent area. Reporting into the Head of Finance, this role covers month end reporting, business partnering with commercial teams and oversees financial control, planning and reporting for various divisions. Client Details If you're looking for a workplace that blends cutting-edge technology, global impact, and a genuinely dynamic working culture, then look no further! This exciting organisation welcomes driven individuals as promotes opportunities for career development. Description Responsibilities of the FP&A Analyst include; Support annual budgeting, quarterly reforecasts, and ongoing financial planning activities. Review departmental submissions, resolve discrepancies, and maintain accurate budget and forecast data in financial systems. Analyse variances between actuals, budgets, and forecasts, providing insight and recommendations. Contribute to monthly close activities, including journal adjustments and investigation of mis-postings. Prepare and support regular management reports for senior leaders and departmental managers. Partner with budget holders across media, technical, and logistics teams to support budget preparation, performance reviews, and financial understanding. Meet regularly with managers to discuss results, risks, and opportunities. Provide financial advice on projects and investment decisions. Review, enhance, and streamline finance processes, reporting outputs, and internal controls. Ensure expenditure is monitored and controlled in line with approved budgets and forecasts. Support system updates, year-end transitions, and maintenance of the Chart of Accounts. Profile A successful FP&A Analyst should have: Recently CIMA or ACCA qualified, with strong academic track record. Experience preparing budgets and forecasts, and analysing performance against them. Strong analytical, reporting, and foundational accounting skills (including GAAP understanding). Advanced Excel capability. Proven ability to build effective relationships with colleagues and stakeholders. Excellent communication skills, both written and verbal. Highly organised, detail-focused, and able to work to tight deadlines. Job Offer Competitive salary (TBC) Potential for career development and growth within the company. Benefits package to be confirmed upon offer. If you are a motivated FP&A Analyst seeking a rewarding role in North Kent, then we encourage you to apply today!
Mar 03, 2026
Full time
This is an exciting opportunity for a skilled FP&A Analyst to join a small team within a dynamic business in the North Kent area. Reporting into the Head of Finance, this role covers month end reporting, business partnering with commercial teams and oversees financial control, planning and reporting for various divisions. Client Details If you're looking for a workplace that blends cutting-edge technology, global impact, and a genuinely dynamic working culture, then look no further! This exciting organisation welcomes driven individuals as promotes opportunities for career development. Description Responsibilities of the FP&A Analyst include; Support annual budgeting, quarterly reforecasts, and ongoing financial planning activities. Review departmental submissions, resolve discrepancies, and maintain accurate budget and forecast data in financial systems. Analyse variances between actuals, budgets, and forecasts, providing insight and recommendations. Contribute to monthly close activities, including journal adjustments and investigation of mis-postings. Prepare and support regular management reports for senior leaders and departmental managers. Partner with budget holders across media, technical, and logistics teams to support budget preparation, performance reviews, and financial understanding. Meet regularly with managers to discuss results, risks, and opportunities. Provide financial advice on projects and investment decisions. Review, enhance, and streamline finance processes, reporting outputs, and internal controls. Ensure expenditure is monitored and controlled in line with approved budgets and forecasts. Support system updates, year-end transitions, and maintenance of the Chart of Accounts. Profile A successful FP&A Analyst should have: Recently CIMA or ACCA qualified, with strong academic track record. Experience preparing budgets and forecasts, and analysing performance against them. Strong analytical, reporting, and foundational accounting skills (including GAAP understanding). Advanced Excel capability. Proven ability to build effective relationships with colleagues and stakeholders. Excellent communication skills, both written and verbal. Highly organised, detail-focused, and able to work to tight deadlines. Job Offer Competitive salary (TBC) Potential for career development and growth within the company. Benefits package to be confirmed upon offer. If you are a motivated FP&A Analyst seeking a rewarding role in North Kent, then we encourage you to apply today!
Your Role: Are you someone who loves helping teams make the most of their technology? We're looking for a Business Technology Administrator who can empower our Sales and Marketing teams by guiding them through Salesforce and driving smarter, more efficient ways of working. This is a great opportunity for someone who enjoys problem-solving, improving processes, and who can communicate clearly, present confidently, and influence stakeholders at all levels. Key Details: Location: Thorncliffe Park, Sheffield.Hybrid:Office and home working . A minimum of 3 days a week working in our Head Office. Employees are able to utilise our office facilities more should they wish to. Contract: Permanent, 37.5 hours per week, Monday - Friday. Your Main Responsibilities: Manage and maintain the Salesforce environment and related systems. Act as the main point of contact for Salesforce queries, troubleshooting issues and escalating where needed. Support Sales and Marketing teams by delivering training, coaching, and clear user guidance. Build and maintain reports and dashboards to support data-driven decision making. Work on system improvements, small change projects, and contribute to larger technology initiatives. Gather and analyse business requirements, map processes, and recommend improvements. Create user stories, participate in Agile/SCRUM cycles, and test system changes. Maintain accurate customer data and support integration processes. What you need to succeed: Experience working with Salesforce or Salesforce Administrator Certification. Strong communicator with the ability to explain complex ideas simply. Confident presenting to groups and supporting users at all levels. Skilled at stakeholder management and able to influence across teams. Analytical mindset with the ability to review, interpret and present data. Ability to work independently and collaboratively. Natural curiosity, a desire to improve processes, and a proactive approach to problem-solving. Proficient with technology. What you get in return: 27 days annual leave plus bank holidays Discretionary annual bonus scheme 7% employer pension contribution Private medical insurance 3x Salary life assurance Group income protection scheme Enhanced sick pay and family friendly payments Health and wellbeing programme Employee assistance programme And much more Apply now! We look forward to receiving your application! At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs, you can find their contact details below. You can also request reasonable adjustments through our online form.
Mar 03, 2026
Full time
Your Role: Are you someone who loves helping teams make the most of their technology? We're looking for a Business Technology Administrator who can empower our Sales and Marketing teams by guiding them through Salesforce and driving smarter, more efficient ways of working. This is a great opportunity for someone who enjoys problem-solving, improving processes, and who can communicate clearly, present confidently, and influence stakeholders at all levels. Key Details: Location: Thorncliffe Park, Sheffield.Hybrid:Office and home working . A minimum of 3 days a week working in our Head Office. Employees are able to utilise our office facilities more should they wish to. Contract: Permanent, 37.5 hours per week, Monday - Friday. Your Main Responsibilities: Manage and maintain the Salesforce environment and related systems. Act as the main point of contact for Salesforce queries, troubleshooting issues and escalating where needed. Support Sales and Marketing teams by delivering training, coaching, and clear user guidance. Build and maintain reports and dashboards to support data-driven decision making. Work on system improvements, small change projects, and contribute to larger technology initiatives. Gather and analyse business requirements, map processes, and recommend improvements. Create user stories, participate in Agile/SCRUM cycles, and test system changes. Maintain accurate customer data and support integration processes. What you need to succeed: Experience working with Salesforce or Salesforce Administrator Certification. Strong communicator with the ability to explain complex ideas simply. Confident presenting to groups and supporting users at all levels. Skilled at stakeholder management and able to influence across teams. Analytical mindset with the ability to review, interpret and present data. Ability to work independently and collaboratively. Natural curiosity, a desire to improve processes, and a proactive approach to problem-solving. Proficient with technology. What you get in return: 27 days annual leave plus bank holidays Discretionary annual bonus scheme 7% employer pension contribution Private medical insurance 3x Salary life assurance Group income protection scheme Enhanced sick pay and family friendly payments Health and wellbeing programme Employee assistance programme And much more Apply now! We look forward to receiving your application! At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs, you can find their contact details below. You can also request reasonable adjustments through our online form.
Data Science Manager - Property Tech - London UK High Growth B2B SaaS Hands On Data Science Manager I am working with a scaling UK PropTech business where Machine Learning and AI sit at the core of the product and commercial strategy. They are hiring a hands on Data Science Manager who can lead their Data team while remaining technically involved in modelling, production machine learning and shaping the overall AWS based data platform. This is not a pure management role. They are looking for a strong Data Scientist first, someone comfortable across the full lifecycle from ingestion and feature engineering through to modelling and deployment. Their data estate has evolved over time and is currently spread across multiple siloed systems with differing structures and standards. The platform is built on AWS, but architectural consistency is lacking. They need someone who understands what good looks like in a modern cloud native environment, can rationalise fragmented systems, and proactively define a clear data and AI roadmap. You will lead a Data team of 5-6 across Data Science and Data Engineering, raising standards while still contributing directly to predictive models and AI driven tools. This is a genuine opportunity to bring structure, clarity and technical direction to a business where data is fundamental to competitive advantage. Key areas of focus include: Designing and improving a scalable AWS data platform Creating architectural coherence across siloed systems Leading end to end machine learning from feature engineering through to production deployment Embedding robust MLOps and model performance monitoring Improving ingestion, transformation and production readiness of data Defining and owning a multi-year data and AI roadmap aligned to business growth They are looking for someone who: Has strong hands on Data Science capability Has deployed machine learning models into production, not just experimentation Is comfortable operating across data engineering and architecture discussions Has worked within messy, multi system, inconsistent data environments Brings architectural thinking, even if not formally titled Head of Architecture Has experience leading and developing a small, high impact team Is proactive, commercially aware and confident setting technical direction This is less about hiring a traditional enterprise Data Engineering leader and more about finding a technically credible, AI centric builder who can combine modelling depth, engineering awareness and leadership. Salary: £90,000 to £100,000 plus significant equity. Location: London - Hybrid working 2 to 3 days in the office when needed, with a flexible and pragmatic approach. This is an opportunity to shape a modern, AI driven data capability on AWS within a scaling SaaS business where data underpins product differentiation. You will have genuine ownership, leadership visibility and meaningful equity upside. If you are a technically strong Data Science leader who enjoys solving architectural complexity and building high performing teams, please APPLY NOW.
Mar 03, 2026
Full time
Data Science Manager - Property Tech - London UK High Growth B2B SaaS Hands On Data Science Manager I am working with a scaling UK PropTech business where Machine Learning and AI sit at the core of the product and commercial strategy. They are hiring a hands on Data Science Manager who can lead their Data team while remaining technically involved in modelling, production machine learning and shaping the overall AWS based data platform. This is not a pure management role. They are looking for a strong Data Scientist first, someone comfortable across the full lifecycle from ingestion and feature engineering through to modelling and deployment. Their data estate has evolved over time and is currently spread across multiple siloed systems with differing structures and standards. The platform is built on AWS, but architectural consistency is lacking. They need someone who understands what good looks like in a modern cloud native environment, can rationalise fragmented systems, and proactively define a clear data and AI roadmap. You will lead a Data team of 5-6 across Data Science and Data Engineering, raising standards while still contributing directly to predictive models and AI driven tools. This is a genuine opportunity to bring structure, clarity and technical direction to a business where data is fundamental to competitive advantage. Key areas of focus include: Designing and improving a scalable AWS data platform Creating architectural coherence across siloed systems Leading end to end machine learning from feature engineering through to production deployment Embedding robust MLOps and model performance monitoring Improving ingestion, transformation and production readiness of data Defining and owning a multi-year data and AI roadmap aligned to business growth They are looking for someone who: Has strong hands on Data Science capability Has deployed machine learning models into production, not just experimentation Is comfortable operating across data engineering and architecture discussions Has worked within messy, multi system, inconsistent data environments Brings architectural thinking, even if not formally titled Head of Architecture Has experience leading and developing a small, high impact team Is proactive, commercially aware and confident setting technical direction This is less about hiring a traditional enterprise Data Engineering leader and more about finding a technically credible, AI centric builder who can combine modelling depth, engineering awareness and leadership. Salary: £90,000 to £100,000 plus significant equity. Location: London - Hybrid working 2 to 3 days in the office when needed, with a flexible and pragmatic approach. This is an opportunity to shape a modern, AI driven data capability on AWS within a scaling SaaS business where data underpins product differentiation. You will have genuine ownership, leadership visibility and meaningful equity upside. If you are a technically strong Data Science leader who enjoys solving architectural complexity and building high performing teams, please APPLY NOW.
Resident Contact Centre Adviser £26,379 (in probation) rising to £27,767 per annum Peterborough Full Time Permanent Our client has a fantastic opportunity for the right candidate to join their Resident Contact Centre Team working at Head Office, Shrewsbury Avenue. Hours of work are between 0800 - 1800 Monday to Friday on a rota basis plus flexibility to work an occasional Saturday morning in our City Centre location. Working hours will not exceed 37 per week. As a Resident Contact Centre Adviser you will be the first point of contact for customer queries via multiple channels. You will effectively and efficiently demonstrate a professional approach to ensure that all interactions are managed calmly and with empathy ensuring the correct action is taken to resolve queries. Using their LETS principle, you will need to actively listen to and understand the details of each contact, assessing and supporting customers with patience and empathy with the aim of first contact resolution. You will therefore need to maintain up to date knowledge of all services to provide excellent customer services to residents and those who access our clients services. Key Responsibilities: (include but are not limited to). To be the first point of contact - with the emphasis on first contact resolution - to our clients customers through multiple channels - including telephone, face to face, webchat emails and work-tray action - adapting communication styles to translate complex information into language to enable customers to understand, treating customers fairly and with respect at all times. To have direct responsibility for delivering excellent front-line customer service adhering to housing policies and procedures and demonstrating understanding which failure to follow can lead to complaints and legal action. At all times demonstrating personal responsibility, good judgement and being productive and reliable in line with our clients values. Maintain up to date high standards and knowledge of all services to provide excellent customer services to residents and those who access our clients services. Take ownership for personal development - including successful completion of mandatory eLearning and training - to maintain excellent knowledge and understanding. To have direct responsibility in achieving our key performance indicators relating to standards for the service, including timescales for answering telephone calls, webchat, emails, and work-tray actions in a fast-paced environment Understand their customer needs by asking questions and not making assumptions about their needs in order to provide accurate and relevant advice and support to customers on a wide range of housing-related queries with the intention of resolving queries at first point of contact where possible. Manage queries relating to third parties, including our partner contractor for Repairs and local authorities, in a professional manner. Promote alternative channels such as 'self-service' to encourage customers to access information for themselves via the website , supporting the business objective to increase self-service registrations. To meet set targets (KPIs) and standards for the service, including timescales for answering telephone calls, responding to written communication and completing repairs, working in partnership with their outsource partner for Housing Repairs Manage and respond to customer feedback in a timely manner as well as managing service requests sensitively and effectively to satisfactory resolution by taking ownership of concerns raised in line with our clients policy and procedures. Using several IT systems, recording accurate data for all customer contacts, raise works orders and arrange appointments ensuring that the correct codes, priorities and timescales are allocated in line with guidelines and GDPR. Identify, recommend and champion new and improved ways of working to enhance the customer service experience and their internal processes. Essential Criteria Experience of working within a fast-paced customer-focused environment. Experiencing of applying sound judgement and common sense to resolve customer queries. Experience of recognising customer dissatisfaction and managing conflict effectively. High standard of written and oral communication and the ability to interact with a wide range of customers. Strong administrative skills; accurate and speed with high standard of attention to detail. Ability to deal with a high volume of call and task. Strong analytic skills to diagnose root the cause of a Housing Repair. Maths and English -GCSE Grade 4 and above / Grade C and above Desirable Awareness of any general housing and local authority practices and policies. An understanding of Housing Benefits and Welfare Reform Ability to deal with complex enquiries and challenging customers. The ideal candidate for this role will be someone who has previous experience working in a call centre customer service environment. So, if you are a calm and confident communicator able to demonstrate good listening skills and can ensure the timely resolution of customer queries, our client would like to hear from you! They reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!
Mar 03, 2026
Full time
Resident Contact Centre Adviser £26,379 (in probation) rising to £27,767 per annum Peterborough Full Time Permanent Our client has a fantastic opportunity for the right candidate to join their Resident Contact Centre Team working at Head Office, Shrewsbury Avenue. Hours of work are between 0800 - 1800 Monday to Friday on a rota basis plus flexibility to work an occasional Saturday morning in our City Centre location. Working hours will not exceed 37 per week. As a Resident Contact Centre Adviser you will be the first point of contact for customer queries via multiple channels. You will effectively and efficiently demonstrate a professional approach to ensure that all interactions are managed calmly and with empathy ensuring the correct action is taken to resolve queries. Using their LETS principle, you will need to actively listen to and understand the details of each contact, assessing and supporting customers with patience and empathy with the aim of first contact resolution. You will therefore need to maintain up to date knowledge of all services to provide excellent customer services to residents and those who access our clients services. Key Responsibilities: (include but are not limited to). To be the first point of contact - with the emphasis on first contact resolution - to our clients customers through multiple channels - including telephone, face to face, webchat emails and work-tray action - adapting communication styles to translate complex information into language to enable customers to understand, treating customers fairly and with respect at all times. To have direct responsibility for delivering excellent front-line customer service adhering to housing policies and procedures and demonstrating understanding which failure to follow can lead to complaints and legal action. At all times demonstrating personal responsibility, good judgement and being productive and reliable in line with our clients values. Maintain up to date high standards and knowledge of all services to provide excellent customer services to residents and those who access our clients services. Take ownership for personal development - including successful completion of mandatory eLearning and training - to maintain excellent knowledge and understanding. To have direct responsibility in achieving our key performance indicators relating to standards for the service, including timescales for answering telephone calls, webchat, emails, and work-tray actions in a fast-paced environment Understand their customer needs by asking questions and not making assumptions about their needs in order to provide accurate and relevant advice and support to customers on a wide range of housing-related queries with the intention of resolving queries at first point of contact where possible. Manage queries relating to third parties, including our partner contractor for Repairs and local authorities, in a professional manner. Promote alternative channels such as 'self-service' to encourage customers to access information for themselves via the website , supporting the business objective to increase self-service registrations. To meet set targets (KPIs) and standards for the service, including timescales for answering telephone calls, responding to written communication and completing repairs, working in partnership with their outsource partner for Housing Repairs Manage and respond to customer feedback in a timely manner as well as managing service requests sensitively and effectively to satisfactory resolution by taking ownership of concerns raised in line with our clients policy and procedures. Using several IT systems, recording accurate data for all customer contacts, raise works orders and arrange appointments ensuring that the correct codes, priorities and timescales are allocated in line with guidelines and GDPR. Identify, recommend and champion new and improved ways of working to enhance the customer service experience and their internal processes. Essential Criteria Experience of working within a fast-paced customer-focused environment. Experiencing of applying sound judgement and common sense to resolve customer queries. Experience of recognising customer dissatisfaction and managing conflict effectively. High standard of written and oral communication and the ability to interact with a wide range of customers. Strong administrative skills; accurate and speed with high standard of attention to detail. Ability to deal with a high volume of call and task. Strong analytic skills to diagnose root the cause of a Housing Repair. Maths and English -GCSE Grade 4 and above / Grade C and above Desirable Awareness of any general housing and local authority practices and policies. An understanding of Housing Benefits and Welfare Reform Ability to deal with complex enquiries and challenging customers. The ideal candidate for this role will be someone who has previous experience working in a call centre customer service environment. So, if you are a calm and confident communicator able to demonstrate good listening skills and can ensure the timely resolution of customer queries, our client would like to hear from you! They reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!
Commercialisation Managing Director 6 month contract London hybrid Inside ir35 We serve the financial needs of large corporate and institutional clients (generally more than £100m turnover) from our bases in the UK, USA and Europe that support our ability to Help Britain Prosper. Our purpose-led, disciplined growth strategy builds on our expertise in transaction banking, debt financing and risk management. Corporate and Institutional Banking's strategy is to deepen client relationships by bringing the breadth of solutions and products from across the Group to benefit our clients. We are investing in our core product infrastructure and client servicing capabilities to support our growth ambitions, as well as taking a leadership role in key purpose-aligned ambitions such as net zero transition, housing and regional regeneration. This role sits within Client Solutions Group (CSG). We are embarking on a multi year transformation to implement our Global Operating Model and deliver our growth ambitions. This includes redesigning how our global coverage and product teams organise around clients, improving how we generate, win and scale opportunities globally, and ensuring our colleagues and capabilities are fully mobilised behind our growth plan. As a Commercialisation MD, you will be responsible for helping the Executives across CSG mobilise for our growth plan. Key responsibilities include :- Global Operating Model Strategy & Design Lead the strategic design and refinement of CIB's Global Operating Model. Growth Mobilisation Translate ambitions into actionable commercial plans. Implementation & Mobilisation Build a multi year roadmap to implement the global operating model and drive mobilisation squads. Growth Enablement Assess readiness including hiring needs and skills development for 2027. Performance & Commercial Execution Oversee KPIs measuring commercial effectiveness and tracking delivery. Stakeholder Leadership Influence senior executives What you'll need We are looking for a leader that has a passion for growing business performance. Specifically, we're looking for: Excellent understanding of the CIB business, markets we operate in and the clients we serve Strong leadership skills with ability to influence at all levels of the organisation Strategic thinker with ability to challenge and drive fundamental changes through influence and building trust Understanding and implementing new ways of working within a demanding business environment with competing priorities And any experience of these would be really useful Understanding of the current infrastructure and systems used across CIB External networks providing insight into industry developments If you believe you have the experience required, please apply with your CV now for instant consideration! TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Mar 03, 2026
Contractor
Commercialisation Managing Director 6 month contract London hybrid Inside ir35 We serve the financial needs of large corporate and institutional clients (generally more than £100m turnover) from our bases in the UK, USA and Europe that support our ability to Help Britain Prosper. Our purpose-led, disciplined growth strategy builds on our expertise in transaction banking, debt financing and risk management. Corporate and Institutional Banking's strategy is to deepen client relationships by bringing the breadth of solutions and products from across the Group to benefit our clients. We are investing in our core product infrastructure and client servicing capabilities to support our growth ambitions, as well as taking a leadership role in key purpose-aligned ambitions such as net zero transition, housing and regional regeneration. This role sits within Client Solutions Group (CSG). We are embarking on a multi year transformation to implement our Global Operating Model and deliver our growth ambitions. This includes redesigning how our global coverage and product teams organise around clients, improving how we generate, win and scale opportunities globally, and ensuring our colleagues and capabilities are fully mobilised behind our growth plan. As a Commercialisation MD, you will be responsible for helping the Executives across CSG mobilise for our growth plan. Key responsibilities include :- Global Operating Model Strategy & Design Lead the strategic design and refinement of CIB's Global Operating Model. Growth Mobilisation Translate ambitions into actionable commercial plans. Implementation & Mobilisation Build a multi year roadmap to implement the global operating model and drive mobilisation squads. Growth Enablement Assess readiness including hiring needs and skills development for 2027. Performance & Commercial Execution Oversee KPIs measuring commercial effectiveness and tracking delivery. Stakeholder Leadership Influence senior executives What you'll need We are looking for a leader that has a passion for growing business performance. Specifically, we're looking for: Excellent understanding of the CIB business, markets we operate in and the clients we serve Strong leadership skills with ability to influence at all levels of the organisation Strategic thinker with ability to challenge and drive fundamental changes through influence and building trust Understanding and implementing new ways of working within a demanding business environment with competing priorities And any experience of these would be really useful Understanding of the current infrastructure and systems used across CIB External networks providing insight into industry developments If you believe you have the experience required, please apply with your CV now for instant consideration! TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
A Lloyd's Syndicate is seeking a Compliance Manager to cover a period until January 2027. Pro-rata salary will be £100,000. On a day-to-day basis, you will: Provide full Compliance and Regulatory advice and function to the Managing Agency and the Syndicate. Ensure Submissions to Lloyd's and other regulators are made in a timely manner and ensure that all parties within the company are aware of deadlines through the operation and oversight of the Company Timetable. Oversee the preparation of Compliance owned regulatory returns. Support the Head of Compliance in the delivery of the annual Compliance Plan. Complaints management including liaising with the claim's teams, coverholders/ TPAs, Lloyd's and the Financial Ombudsman Service as appropriate. Managing and overseeing the development of systems and controls such as sanctions monitoring, financial crime checking, and breach reporting. Undertaking Compliance reviews of new/ renewal delegated authorities meeting the high-risk conduct and financial crime triggers. Provide advice and guidance to the business managers to enable them to understand the regulatory implications of existing business and any new business initiatives and changes. This will include participation in business projects as required. Supporting the Head of Compliance with contract reviews for example NDAs and service agreements with third party suppliers. To provide support in overseeing the company's data protection strategy and its implementation to ensure compliance with GDPR requirements by liaising with the DPO, Operations and IT teams in this regard. It is essential for this role that you have previous experience of working in the compliance function of a Lloyd's Managing Agency / Syndicate.
Mar 03, 2026
Contractor
A Lloyd's Syndicate is seeking a Compliance Manager to cover a period until January 2027. Pro-rata salary will be £100,000. On a day-to-day basis, you will: Provide full Compliance and Regulatory advice and function to the Managing Agency and the Syndicate. Ensure Submissions to Lloyd's and other regulators are made in a timely manner and ensure that all parties within the company are aware of deadlines through the operation and oversight of the Company Timetable. Oversee the preparation of Compliance owned regulatory returns. Support the Head of Compliance in the delivery of the annual Compliance Plan. Complaints management including liaising with the claim's teams, coverholders/ TPAs, Lloyd's and the Financial Ombudsman Service as appropriate. Managing and overseeing the development of systems and controls such as sanctions monitoring, financial crime checking, and breach reporting. Undertaking Compliance reviews of new/ renewal delegated authorities meeting the high-risk conduct and financial crime triggers. Provide advice and guidance to the business managers to enable them to understand the regulatory implications of existing business and any new business initiatives and changes. This will include participation in business projects as required. Supporting the Head of Compliance with contract reviews for example NDAs and service agreements with third party suppliers. To provide support in overseeing the company's data protection strategy and its implementation to ensure compliance with GDPR requirements by liaising with the DPO, Operations and IT teams in this regard. It is essential for this role that you have previous experience of working in the compliance function of a Lloyd's Managing Agency / Syndicate.
About the role As a Data Analytics Senior Analyst, you will play a pivotal role in transforming raw data into strategic insights that drive decision-making across the organisation. You will be responsible for the design and implementation of analytical solutions while ensuring data integrity, accessibility, and visualisation standards. This role requires both a sharp analytical mindset and strong collaboration and management skills, as you will collaborate with cross-functional teams to identify business opportunities, track performance, and optimise outcomes. With a finger on the pulse of emerging technologies and data trends, you'll help shape our data-driven culture and elevate how we understand our customers, prospects, operations, marketing performance and growth. In this role your key responsibilities will include but not be limited to: Develop and execute a comprehensive data analytics strategy aligned with business objectives Oversee a junior Data Analyst, providing mentorship and guidance Design and implement a data quality improvement strategy to resolve existing issues Help support the delivery and ongoing optimisations of a centralised marketing dashboard to provide unified visibility into campaign performance Build and automate dashboards to track ROI on marketing campaigns Identify reporting needs and implement automated data flows to reduce manual effort Drive initiatives to reduce data quality issues in HubSpot Build strategies for augmenting and enhancing data, including tech stack recommendations, people-processes, and methods of obtaining first-party data. Ensuring we are compliant with data-practices and laws Work with the Head of Marketing Operations, and CRM Manager to ensure data flows between systems and strive for a 'single source of truth' of data. Provide reporting and insights to help the business make better decisions, and to help track marketing performance and value-add Work with colleagues in the business to improve automation and data collection Promote a good data management culture across the business Help to reduce or remove manual reporting practices and improve efficiency Continuing to support the business in any data requests or requirements Skills & experience Strong knowledge of Microsoft Excel, Some experience in system integrations, with expert knowledge of CRM and Marketing Automation systems (preferably NetSuite and HubSpot) Experience in data capture and data management Ability to interpret data, interpret trends and providing recommendations accordingly Excellent verbal and written communication skills at all levels In depth knowledge of marketing tools, metrics, and reporting Strong understanding of the digital marketing landscape Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Mar 03, 2026
Full time
About the role As a Data Analytics Senior Analyst, you will play a pivotal role in transforming raw data into strategic insights that drive decision-making across the organisation. You will be responsible for the design and implementation of analytical solutions while ensuring data integrity, accessibility, and visualisation standards. This role requires both a sharp analytical mindset and strong collaboration and management skills, as you will collaborate with cross-functional teams to identify business opportunities, track performance, and optimise outcomes. With a finger on the pulse of emerging technologies and data trends, you'll help shape our data-driven culture and elevate how we understand our customers, prospects, operations, marketing performance and growth. In this role your key responsibilities will include but not be limited to: Develop and execute a comprehensive data analytics strategy aligned with business objectives Oversee a junior Data Analyst, providing mentorship and guidance Design and implement a data quality improvement strategy to resolve existing issues Help support the delivery and ongoing optimisations of a centralised marketing dashboard to provide unified visibility into campaign performance Build and automate dashboards to track ROI on marketing campaigns Identify reporting needs and implement automated data flows to reduce manual effort Drive initiatives to reduce data quality issues in HubSpot Build strategies for augmenting and enhancing data, including tech stack recommendations, people-processes, and methods of obtaining first-party data. Ensuring we are compliant with data-practices and laws Work with the Head of Marketing Operations, and CRM Manager to ensure data flows between systems and strive for a 'single source of truth' of data. Provide reporting and insights to help the business make better decisions, and to help track marketing performance and value-add Work with colleagues in the business to improve automation and data collection Promote a good data management culture across the business Help to reduce or remove manual reporting practices and improve efficiency Continuing to support the business in any data requests or requirements Skills & experience Strong knowledge of Microsoft Excel, Some experience in system integrations, with expert knowledge of CRM and Marketing Automation systems (preferably NetSuite and HubSpot) Experience in data capture and data management Ability to interpret data, interpret trends and providing recommendations accordingly Excellent verbal and written communication skills at all levels In depth knowledge of marketing tools, metrics, and reporting Strong understanding of the digital marketing landscape Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. As the Transformation Manager for Treasury Operations, you will be the lead for change within the department. This is a SME-led role designed to bridge the gap between daily front-to-back operations and long-term strategic development. You will own the transition from legacy infrastructure to modern, scalable platforms, ensuring that our Cash Management, FX, Derivatives, and Fixed Income processing remains efficient , with an effective control framework throughout the project lifecycle. Responsibilities: 1. Project Leadership & SME Ownership Business Lead: Serve as the primary lead for Treasury transformation, collaborating with Project Managers to steer initiatives from conception to go-live. Collaborate with stakeholders across Treasury and Finance. End-to-End Lifecycle: Define business requirements (BRDs), build comprehensive test packs, and lead User Acceptance Testing (UAT) to ensure system integrity. System Migration: Analyse, plan and manage the decommissioning of legacy systems and the migration to new systems - primarily MP TMS. Strategic Planning: Identify key milestones and resource requirements while proactively managing the risk associated with migration and upgrades. 2. Process Engineering & Technology Integration Technical Collaboration: Partner with Engineering and IT teams to integrate advanced systems tools and process improvements that enhance the straight-through processing (STP) of the trade lifecycle. Continuous Improvement: Review and maintain control environment to identify issues, minimise operational risk and potential Operational errors. Control Frameworks: Assist in designing and implementing robust frameworks for new processes to ensure compliance with internal policy and regulatory standards. Escalation: Lead on resolution for project-level obstacles, reporting directly to the Head of Treasury Operations. 3. Stakeholder Management & Culture Communication: Maintain transparent, high-level communication channels with internal stakeholders and where necessary external banking partners/suppliers. Change: Foster a process improvement culture by providing coaching and hands-on training to the wider team to ensure adoption of new workflows and processes. Requirements Experience Treasury SME: Deep expertise in the trade lifecycle (Derivatives, Fixed Income, FX, and Collateral Management) within a UK Banking or Investment Banking environment. Transformation Track Record: Proven history of leading system migrations, requirements gathering, and post-implementation reviews. UAT : Vast experience building complex testing scripts and managing test execution phases. Skills & Competencies Analytical Problem Solving: Ability to analyse operational bottlenecks and provide process improvement recommendations Adaptability: Responsive to changing regulatory landscapes and internal policy and priority demands . Leadership & Coaching: Capable of developing the professional competence of others during periods of transition. Time Management: Ability to balance high-priority ad-hoc requests with long-term project milestones. Key Performance Indicators (KPIs) Project Delivery: Successful, on-time delivery of system upgrades with no business disruption. Efficiency Gains: Measurable reduction in manual workarounds and an increase in automated processing rates. Regulatory Alignment: Full adherence to risk standards and positive outcomes from internal/external audits. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Mar 03, 2026
Full time
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. As the Transformation Manager for Treasury Operations, you will be the lead for change within the department. This is a SME-led role designed to bridge the gap between daily front-to-back operations and long-term strategic development. You will own the transition from legacy infrastructure to modern, scalable platforms, ensuring that our Cash Management, FX, Derivatives, and Fixed Income processing remains efficient , with an effective control framework throughout the project lifecycle. Responsibilities: 1. Project Leadership & SME Ownership Business Lead: Serve as the primary lead for Treasury transformation, collaborating with Project Managers to steer initiatives from conception to go-live. Collaborate with stakeholders across Treasury and Finance. End-to-End Lifecycle: Define business requirements (BRDs), build comprehensive test packs, and lead User Acceptance Testing (UAT) to ensure system integrity. System Migration: Analyse, plan and manage the decommissioning of legacy systems and the migration to new systems - primarily MP TMS. Strategic Planning: Identify key milestones and resource requirements while proactively managing the risk associated with migration and upgrades. 2. Process Engineering & Technology Integration Technical Collaboration: Partner with Engineering and IT teams to integrate advanced systems tools and process improvements that enhance the straight-through processing (STP) of the trade lifecycle. Continuous Improvement: Review and maintain control environment to identify issues, minimise operational risk and potential Operational errors. Control Frameworks: Assist in designing and implementing robust frameworks for new processes to ensure compliance with internal policy and regulatory standards. Escalation: Lead on resolution for project-level obstacles, reporting directly to the Head of Treasury Operations. 3. Stakeholder Management & Culture Communication: Maintain transparent, high-level communication channels with internal stakeholders and where necessary external banking partners/suppliers. Change: Foster a process improvement culture by providing coaching and hands-on training to the wider team to ensure adoption of new workflows and processes. Requirements Experience Treasury SME: Deep expertise in the trade lifecycle (Derivatives, Fixed Income, FX, and Collateral Management) within a UK Banking or Investment Banking environment. Transformation Track Record: Proven history of leading system migrations, requirements gathering, and post-implementation reviews. UAT : Vast experience building complex testing scripts and managing test execution phases. Skills & Competencies Analytical Problem Solving: Ability to analyse operational bottlenecks and provide process improvement recommendations Adaptability: Responsive to changing regulatory landscapes and internal policy and priority demands . Leadership & Coaching: Capable of developing the professional competence of others during periods of transition. Time Management: Ability to balance high-priority ad-hoc requests with long-term project milestones. Key Performance Indicators (KPIs) Project Delivery: Successful, on-time delivery of system upgrades with no business disruption. Efficiency Gains: Measurable reduction in manual workarounds and an increase in automated processing rates. Regulatory Alignment: Full adherence to risk standards and positive outcomes from internal/external audits. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Connect to your Industry We are seeking experienced financial services practitioners to join Deloitte's Actuarial Insurance & Banking team ('AI&B') as a Senior Consultant or Senior Manager. The AI&B Banking team, which operates under Deloitte Consulting, is expanding our offering and have become increasingly involved in designing and implementing major financial resource management initiatives for Tier 1 banks globally, with a primary objective of delivering shareholder returns. These initiatives encompass financial resourcing strategy, operational framework and risk and regulations, all rooted in a thorough understanding of the intricacies within the banking sector and supported by state-of-the-art analytical methodologies and tools. You will be joining a team of 30 management consultants with diverse analytical skills, industry experience and banking backgrounds. Our team comprises experts in financial analysis, economics, quantitative modelling, and data science, with experience drawn from both industry and advisory backgrounds in strategy, finance, treasury, risk, regulatory, commercial, and operational domains. Over the past three years, our banking team has experienced a high growth rate, while maintaining a remarkably low attrition level. We expect that growth to continue as our clients increasingly seek our help to guide strategies, measure and manage performance, allocate scarce financial resources, develop customer service innovations, manage risk, respond to regulatory and other stakeholder demands and expectations, and optimise operations. We are hugely ambitious and excited for the future. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Our project work spans a wide range of engagements - from designing and implementing prototypes to solutions in the financial resource management domain to supporting large scale transformation or remediation programmes. We often work collaboratively in multi-disciplinary teams alongside other Deloitte practice areas and Service Lines. Our recent work includes: Providing strategic advice and guidance to Tier 1 banks on balance sheet optimization and management, ensuring compliance with regulatory requirements and identifying opportunities for risk mitigation. Developing cost of equity frameworks, assessing credit ratings for illiquid assets, and contributing to sustainable finance initiatives in the banking industry. Supporting clients in strategy development by bringing insights on client demand response to price changes and capital allocation frameworks to inform pricing strategy implementation across product and client segments. Collaborating with clients to design and develop data models, dashboards, and analytical frameworks to gain insights into costs, resources, and key metrics for efficient decision-making and cost reduction measures. Manage large scale projects and programs such as technology implementation, M&A and regulatory oversight, track progress and communicate with stakeholders. Spearheading business restructuring initiatives to address pricing and charges remediation, working closely with cross-functional teams and senior stakeholders at a large UK wealth manager. Overseeing complex investment platform migration projects for large European investment managers, enhancing investment algorithms, credit evaluation, and tax optimization within core engines. Advising on treasury-related areas, including capital management, liquidity management, funds transfer pricing, and interest rate risk management. Driving the development and enhancement of treasury risk management frameworks, incorporating best practices, regulatory requirements, and aligning treasury, risk, finance, and business objectives. Connect to your skills and professional experience Your contributions will include supporting engagement teams with the analysis of the client problem statement, identification of options for its potential solution and the implementation of our recommendation into changes to methodology / systems and operating model, depending on the phase of the project. You will do so by leveraging your prior project or industry experience. Whilst the most important skill is adaptability and curiosity to develop new solutions to our clients' problems, your prior skills and experience should include a combination of: (i) Core banking industry knowledge developed in finance, treasury, risk, or product teams (as practitioner, supervisor and/ or adviser); and (ii) Proficiency in analytical, modelling, communication, and presentation techniques. Your specific technical skills, knowledge and experience should include: Essential Familiarity with the broad spectrum of banking and capital markets products and services, their financial dynamics and risk profiles, and the broad outlines of banking regulation as well as governance, control processes and frameworks. Familiarity with the purpose and format of banks' financial reports and other disclosures, and the key financial, risk and other indicators they reveal. Advanced analytical skills in the Office suite. Familiarity with financial models and practical use of statistical frameworks in the context of financial services applications. Strong interpersonal and communication skills to effectively collaborate with clients and stakeholders at all levels. Strong business acumen and understanding of the broader economic landscape and its impact on the banking industry. Strong project management skills, with the ability to lead and support projects across different clients and initiatives. Adaptability and ability to work in multi-disciplinary teams, collaborating with stakeholders from different practice areas within Deloitte and across the industry. Strong problem-solving skills, with the ability to analyse complex client situations and data and provide specific insights and solutions. Attention to detail and a commitment to delivering high-quality work within project timelines and client expectations. Proven ability to navigate complex projects, manage multiple priorities, and deliver results within tight deadlines. Desirable You will be committed to ongoing personal professional development, ideally being either already enrolled / part-qualified in, or willing to consider, a professional course of study such as CFA, FRM or similar, or equivalent. Prior experience in either Balance Sheet Management, ALM, structuring of hedge programmes or pricing strategies across banking book products. Familiarity with the asset and wealth management industry, their customer needs and market structures, which are forcing asset managers to adapt their value propositions and business models to remain vibrant and valuable. Advanced knowledge in quantitative models and Object-Oriented Programming in Python or other modern programming language (i.e., Java, C#, SAS, R). Proficiency in business modelling and formulation of comprehensive business cases is advantageous. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Human Capital People are what powers enterprise. That's why we need to focus on the human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart . click apply for full job details
Mar 03, 2026
Full time
Connect to your Industry We are seeking experienced financial services practitioners to join Deloitte's Actuarial Insurance & Banking team ('AI&B') as a Senior Consultant or Senior Manager. The AI&B Banking team, which operates under Deloitte Consulting, is expanding our offering and have become increasingly involved in designing and implementing major financial resource management initiatives for Tier 1 banks globally, with a primary objective of delivering shareholder returns. These initiatives encompass financial resourcing strategy, operational framework and risk and regulations, all rooted in a thorough understanding of the intricacies within the banking sector and supported by state-of-the-art analytical methodologies and tools. You will be joining a team of 30 management consultants with diverse analytical skills, industry experience and banking backgrounds. Our team comprises experts in financial analysis, economics, quantitative modelling, and data science, with experience drawn from both industry and advisory backgrounds in strategy, finance, treasury, risk, regulatory, commercial, and operational domains. Over the past three years, our banking team has experienced a high growth rate, while maintaining a remarkably low attrition level. We expect that growth to continue as our clients increasingly seek our help to guide strategies, measure and manage performance, allocate scarce financial resources, develop customer service innovations, manage risk, respond to regulatory and other stakeholder demands and expectations, and optimise operations. We are hugely ambitious and excited for the future. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Our project work spans a wide range of engagements - from designing and implementing prototypes to solutions in the financial resource management domain to supporting large scale transformation or remediation programmes. We often work collaboratively in multi-disciplinary teams alongside other Deloitte practice areas and Service Lines. Our recent work includes: Providing strategic advice and guidance to Tier 1 banks on balance sheet optimization and management, ensuring compliance with regulatory requirements and identifying opportunities for risk mitigation. Developing cost of equity frameworks, assessing credit ratings for illiquid assets, and contributing to sustainable finance initiatives in the banking industry. Supporting clients in strategy development by bringing insights on client demand response to price changes and capital allocation frameworks to inform pricing strategy implementation across product and client segments. Collaborating with clients to design and develop data models, dashboards, and analytical frameworks to gain insights into costs, resources, and key metrics for efficient decision-making and cost reduction measures. Manage large scale projects and programs such as technology implementation, M&A and regulatory oversight, track progress and communicate with stakeholders. Spearheading business restructuring initiatives to address pricing and charges remediation, working closely with cross-functional teams and senior stakeholders at a large UK wealth manager. Overseeing complex investment platform migration projects for large European investment managers, enhancing investment algorithms, credit evaluation, and tax optimization within core engines. Advising on treasury-related areas, including capital management, liquidity management, funds transfer pricing, and interest rate risk management. Driving the development and enhancement of treasury risk management frameworks, incorporating best practices, regulatory requirements, and aligning treasury, risk, finance, and business objectives. Connect to your skills and professional experience Your contributions will include supporting engagement teams with the analysis of the client problem statement, identification of options for its potential solution and the implementation of our recommendation into changes to methodology / systems and operating model, depending on the phase of the project. You will do so by leveraging your prior project or industry experience. Whilst the most important skill is adaptability and curiosity to develop new solutions to our clients' problems, your prior skills and experience should include a combination of: (i) Core banking industry knowledge developed in finance, treasury, risk, or product teams (as practitioner, supervisor and/ or adviser); and (ii) Proficiency in analytical, modelling, communication, and presentation techniques. Your specific technical skills, knowledge and experience should include: Essential Familiarity with the broad spectrum of banking and capital markets products and services, their financial dynamics and risk profiles, and the broad outlines of banking regulation as well as governance, control processes and frameworks. Familiarity with the purpose and format of banks' financial reports and other disclosures, and the key financial, risk and other indicators they reveal. Advanced analytical skills in the Office suite. Familiarity with financial models and practical use of statistical frameworks in the context of financial services applications. Strong interpersonal and communication skills to effectively collaborate with clients and stakeholders at all levels. Strong business acumen and understanding of the broader economic landscape and its impact on the banking industry. Strong project management skills, with the ability to lead and support projects across different clients and initiatives. Adaptability and ability to work in multi-disciplinary teams, collaborating with stakeholders from different practice areas within Deloitte and across the industry. Strong problem-solving skills, with the ability to analyse complex client situations and data and provide specific insights and solutions. Attention to detail and a commitment to delivering high-quality work within project timelines and client expectations. Proven ability to navigate complex projects, manage multiple priorities, and deliver results within tight deadlines. Desirable You will be committed to ongoing personal professional development, ideally being either already enrolled / part-qualified in, or willing to consider, a professional course of study such as CFA, FRM or similar, or equivalent. Prior experience in either Balance Sheet Management, ALM, structuring of hedge programmes or pricing strategies across banking book products. Familiarity with the asset and wealth management industry, their customer needs and market structures, which are forcing asset managers to adapt their value propositions and business models to remain vibrant and valuable. Advanced knowledge in quantitative models and Object-Oriented Programming in Python or other modern programming language (i.e., Java, C#, SAS, R). Proficiency in business modelling and formulation of comprehensive business cases is advantageous. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Human Capital People are what powers enterprise. That's why we need to focus on the human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart . click apply for full job details
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Project Engineer Location: Peterborough based, PE2 6YN - Regular UK Travel Expected Salary:Up to £60,000 per annum, + Excellent Benefits! Contract: Full time, Permanent Benefits: Company Van, Flexible Working, Generous Holiday Package, Pension Scheme, Death in Service Benefit, Continuous Learning (professional fees covered), Smart Health (24/7 online GP), Mental Health & Wellbeing Support Founded in 1993, OAL is an innovative, family-owned engineering business based in Peterborough, driven by technology and a passion for transforming the food industry. We specialise in AI, automation, and robotics solutions that help food manufacturers boost productivity, ensure compliance, and stay ahead of the curve. Are you an experienced Project Engineer with a passion for automation, robotics, and hands-on problem-solving Join OAL and play a pivotal role in delivering cutting-edge engineering solutions to leading manufacturers across the UK. This is a field-based position where you'll be at the heart of project delivery installing, commissioning, testing and optimising automation and robotic systems on customer sites. If you're technically skilled, customer-focused and thrive in dynamic environments, we want to hear from you. As our Project Engineer you will: Install, commission and test automation and robotic systems at customer sites. Ensure all work is completed safely, efficiently and in line with OAL standards and procedures. Act as the main on-site point of contact, ensuring systems meet specification and performance criteria. Provide technical support during commissioning, including system adjustments and troubleshooting. Deliver training to customers on system operation and safety. Produce technical documentation such as installation records, test reports and user manuals. Support fault reporting, root cause analysis and design modifications. Work collaboratively with Controls, Design, Mechanical and Project Management teams. Maintain accurate progress reporting and work within agreed budgets and timescales. Contribute to continuous improvement around project delivery, system reliability and safety. Key Experience & Skills Essential Minimum 5 years' experience in automation, robotics or industrial control systems. Hands-on electrical and/or mechanical installation and commissioning experience. Strong understanding of automation technologies, sensors and control systems. Excellent communication and customer engagement skills. Ability to work independently and as part of a multidisciplinary team. Strong commitment to safety, quality and continuous improvement. Full UK driving licence. Willingness to travel and spend significant time on customer sites (typically >50%). It would be great if you had: Experience in food manufacturing or process automation. Knowledge of PLCs, control panels and system integration. Engineering qualification (HNC/HND/Degree). Life at OAL At OAL, we believe our people are key to our success. We expect everyone to act professionally, work collaboratively and contribute to a culture of continuous improvement. At OAL, your ideas matter. We're proud to be an equal opportunities employer - everyone is welcome! Click on APPLY today. No agencies please! JBRP1_UKTJ
Mar 03, 2026
Full time
Project Engineer Location: Peterborough based, PE2 6YN - Regular UK Travel Expected Salary:Up to £60,000 per annum, + Excellent Benefits! Contract: Full time, Permanent Benefits: Company Van, Flexible Working, Generous Holiday Package, Pension Scheme, Death in Service Benefit, Continuous Learning (professional fees covered), Smart Health (24/7 online GP), Mental Health & Wellbeing Support Founded in 1993, OAL is an innovative, family-owned engineering business based in Peterborough, driven by technology and a passion for transforming the food industry. We specialise in AI, automation, and robotics solutions that help food manufacturers boost productivity, ensure compliance, and stay ahead of the curve. Are you an experienced Project Engineer with a passion for automation, robotics, and hands-on problem-solving Join OAL and play a pivotal role in delivering cutting-edge engineering solutions to leading manufacturers across the UK. This is a field-based position where you'll be at the heart of project delivery installing, commissioning, testing and optimising automation and robotic systems on customer sites. If you're technically skilled, customer-focused and thrive in dynamic environments, we want to hear from you. As our Project Engineer you will: Install, commission and test automation and robotic systems at customer sites. Ensure all work is completed safely, efficiently and in line with OAL standards and procedures. Act as the main on-site point of contact, ensuring systems meet specification and performance criteria. Provide technical support during commissioning, including system adjustments and troubleshooting. Deliver training to customers on system operation and safety. Produce technical documentation such as installation records, test reports and user manuals. Support fault reporting, root cause analysis and design modifications. Work collaboratively with Controls, Design, Mechanical and Project Management teams. Maintain accurate progress reporting and work within agreed budgets and timescales. Contribute to continuous improvement around project delivery, system reliability and safety. Key Experience & Skills Essential Minimum 5 years' experience in automation, robotics or industrial control systems. Hands-on electrical and/or mechanical installation and commissioning experience. Strong understanding of automation technologies, sensors and control systems. Excellent communication and customer engagement skills. Ability to work independently and as part of a multidisciplinary team. Strong commitment to safety, quality and continuous improvement. Full UK driving licence. Willingness to travel and spend significant time on customer sites (typically >50%). It would be great if you had: Experience in food manufacturing or process automation. Knowledge of PLCs, control panels and system integration. Engineering qualification (HNC/HND/Degree). Life at OAL At OAL, we believe our people are key to our success. We expect everyone to act professionally, work collaboratively and contribute to a culture of continuous improvement. At OAL, your ideas matter. We're proud to be an equal opportunities employer - everyone is welcome! Click on APPLY today. No agencies please! JBRP1_UKTJ
The Quantitative Solutions department is business focussed and prides itself in being subject matter experts across our core areas: business knowledge, research and development of derivatives models and strategies, analytical tools, producing scalable performant services for pricing and risk. Team Description The Quantitative Development team is part of Quantitative Solutions which sits in the Front Office and is the centre of quantitative development capability for EDF Trading. It has direct responsibility over the development and maintenance of EDF Trading's derivative systems infrastructure. The team also provides other front office analytical tools for both traders and structurers, with the support of other teams in the group. Core Responsibilities Development Engage with the Head of the Quantitative Development team for the delivery of any development work within the agreed timelines. Adhere to the company's standards and best practices, including, but not limited to, documentation, testing and peer review Use technology appropriately and flexibly, taking into consideration the company's strategy and recommendations. Provide full visibility of work undertaken via backlog of requests. Implement software engineering best practices and develop high quality code with appropriate test coverage Refactor and enhance existing components and solutions to standardise and reduce duplication. Provide detailed documentation of the application/component features being developed. Assist production operations team in testing, rollout and production support. Ability to work in a fast-paced environment.Analytics and other front office tools Be able to develop and support and carry out investigations on the company's main derivative analytics' platform under the supervision of a senior member of the team. Be able to support and further develop other desktop tools built by the quantitative development team. Take ownership of the development infrastructure required by the above tools and, whenever possible, adopt the company's standard toolset for source code repository, continuous build and deployment. Work closely with other teams in the group on various technical aspects such as model integration, performance, improvements and tracking issues to deliver highly reliable and highly complex technical solutions. Coordinate and communicate specific subject matter knowledge to the design and integration phase of each project.Support to the Business Engage with the business to assist them in understanding and defining their requirements for any systems and tools supported by the team. Provide technical advice to the business units by identifying the most appropriate tools/processes for any given task. Experience Required Required experience: Software development experience Desirable experience: Experience in a technology team within a financial institution, ideally in a front office Previous experience working within a trading operation, preferably energy or other commodity trading, with a full understanding of the trade life cycleUnderstanding of financial products, preferably including derivative and option products, In addition familiarity with physically delivered commodities is desirable.Essential technical skills: C/C+ development experience Python experience Desirable technical skills: Nice to have technical skills: Ability to participate in multi-faceted team environment. Excellent written and verbal communication skills We are committed to equipping our employees with the tools that will enable them to fulfil their job to the highest standard. To that end we offer a wide range of technical and personal development courses both in-house and through third-party providers."It is a fast-paced and dynamic working environment where each day is interesting and challenging. There's also an incredible pool of talent and skills within EDFT. I'm continuously learning from my colleagues. There is no 'typical' day. I work on a wide range of compensation, benefit and mobility projects throughout the year. One thing's for sure though, I'll have my head in a spreadsheet at some point."
Mar 03, 2026
Full time
The Quantitative Solutions department is business focussed and prides itself in being subject matter experts across our core areas: business knowledge, research and development of derivatives models and strategies, analytical tools, producing scalable performant services for pricing and risk. Team Description The Quantitative Development team is part of Quantitative Solutions which sits in the Front Office and is the centre of quantitative development capability for EDF Trading. It has direct responsibility over the development and maintenance of EDF Trading's derivative systems infrastructure. The team also provides other front office analytical tools for both traders and structurers, with the support of other teams in the group. Core Responsibilities Development Engage with the Head of the Quantitative Development team for the delivery of any development work within the agreed timelines. Adhere to the company's standards and best practices, including, but not limited to, documentation, testing and peer review Use technology appropriately and flexibly, taking into consideration the company's strategy and recommendations. Provide full visibility of work undertaken via backlog of requests. Implement software engineering best practices and develop high quality code with appropriate test coverage Refactor and enhance existing components and solutions to standardise and reduce duplication. Provide detailed documentation of the application/component features being developed. Assist production operations team in testing, rollout and production support. Ability to work in a fast-paced environment.Analytics and other front office tools Be able to develop and support and carry out investigations on the company's main derivative analytics' platform under the supervision of a senior member of the team. Be able to support and further develop other desktop tools built by the quantitative development team. Take ownership of the development infrastructure required by the above tools and, whenever possible, adopt the company's standard toolset for source code repository, continuous build and deployment. Work closely with other teams in the group on various technical aspects such as model integration, performance, improvements and tracking issues to deliver highly reliable and highly complex technical solutions. Coordinate and communicate specific subject matter knowledge to the design and integration phase of each project.Support to the Business Engage with the business to assist them in understanding and defining their requirements for any systems and tools supported by the team. Provide technical advice to the business units by identifying the most appropriate tools/processes for any given task. Experience Required Required experience: Software development experience Desirable experience: Experience in a technology team within a financial institution, ideally in a front office Previous experience working within a trading operation, preferably energy or other commodity trading, with a full understanding of the trade life cycleUnderstanding of financial products, preferably including derivative and option products, In addition familiarity with physically delivered commodities is desirable.Essential technical skills: C/C+ development experience Python experience Desirable technical skills: Nice to have technical skills: Ability to participate in multi-faceted team environment. Excellent written and verbal communication skills We are committed to equipping our employees with the tools that will enable them to fulfil their job to the highest standard. To that end we offer a wide range of technical and personal development courses both in-house and through third-party providers."It is a fast-paced and dynamic working environment where each day is interesting and challenging. There's also an incredible pool of talent and skills within EDFT. I'm continuously learning from my colleagues. There is no 'typical' day. I work on a wide range of compensation, benefit and mobility projects throughout the year. One thing's for sure though, I'll have my head in a spreadsheet at some point."
Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Dublin, Sydney, Dubai, Toronto and New York. This role will be based in London. We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of London (Liverpool Street) to enable in-person collaboration and interaction with your team. Travel (including international) will likely be necessary on an ad hoc basis, depending on the client and nature of the engagement. About the Role The role offers the opportunity to meet with a wide range of potential clients, listen to their needs and explore how Engine can offer a solution for growth and transformation. Working closely with Client Engineering and Product teams, you will help to create, shape and develop trusted and long-term relationships for Engine - alongside our consulting and implementation partners - who we collaborate with frequently. We're looking for a versatile and creative individual to undertake this role, who enjoys the challenge of a varied and collaborative position, and can offer first-hand experience in Southern European markets. Our BD Consultants enjoy problem solving, getting to the detail without losing sight of the big picture, and making a tangible impact on how banks can launch successful and innovative propositions. What you'll get to do Supporting early stage conversations, running client workshops and demos, whilst identifying opportunities across Southern Europe Contributing to marketing activities and conferences, elevating the awareness and understanding of Engine's brand and market positioning, ensuring we build a reputation based on trust and excellence Fostering and maintaining strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies Co-ordinating platform requirements for the European market into the product roadmap Taking ownership of selected strategic opportunities, where we encourage you to try something new or hone your existing skillset Acting as the advocate and voice of the client throughout the relationship, offering transparency and building trust, with the ability to distil and understand their strategic vision and needs Project managing opportunities, bringing different domains of the business together to offer subject matter expertise and specialist insight about Engine's solution Managing commercial and contractual conversations Working with our Client Solutions teams through Discovery and Delivery phases, providing relationship-based and commercial support Problem solving: conducting structured analysis and presentations to evidence how - and why - Engine can address the issues banks are facing today Future development We want to develop future leaders by giving people the opportunity to move between teams and build experience in a variety of roles, in Business Development, Product Management, Delivery and Engineering. At the same time, we are expanding internationally and establishing regional offices in key markets around the world. We expect that, after an initial period in Business Development, you will have the option (but not the obligation) to move to a new role, either in a different function, or in a different part of the world. Requirements You have worked for 3+ years in a reputable consulting organisation, where you gained experience and exposure across a number of banks and situations in Southern Europe, and now want to apply your advisory skills into practice You have experience of the financial services industry (ideally retail or business banking) and an understanding of the challenges relating to bank IT systems and change management Your skills You possess native or fluent Spanish, French and/or Italian language skills (additional european languages being also a plus) You are highly proactive, and an avid learner - rapidly assimilating technical concepts alongside a variety of client issues, needs and concerns You have the confidence to ask insightful questions and engage in conversation with senior bank executives You embrace autonomy in a highly collaborative team with a flat structure You have strong presentation, facilitation and communication skills You possess strong attention to detail, without sacrificing the wider picture - articulating a value proposition through its constituent parts You can adapt your communication style to different stakeholders (senior clients, consulting organisations and engineering functions, for example) Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial video interview with a member of the Business Development team (45 minutes) A secondary, deeper interview, with additional members of the team - including our Regional Director for Europe. This is preferably hosted in our London office, and may include the opportunity to present to a portion of the team (60 minutes) Final interview with Engine's Chief Commercial Officer (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Mar 03, 2026
Full time
Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Dublin, Sydney, Dubai, Toronto and New York. This role will be based in London. We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of London (Liverpool Street) to enable in-person collaboration and interaction with your team. Travel (including international) will likely be necessary on an ad hoc basis, depending on the client and nature of the engagement. About the Role The role offers the opportunity to meet with a wide range of potential clients, listen to their needs and explore how Engine can offer a solution for growth and transformation. Working closely with Client Engineering and Product teams, you will help to create, shape and develop trusted and long-term relationships for Engine - alongside our consulting and implementation partners - who we collaborate with frequently. We're looking for a versatile and creative individual to undertake this role, who enjoys the challenge of a varied and collaborative position, and can offer first-hand experience in Southern European markets. Our BD Consultants enjoy problem solving, getting to the detail without losing sight of the big picture, and making a tangible impact on how banks can launch successful and innovative propositions. What you'll get to do Supporting early stage conversations, running client workshops and demos, whilst identifying opportunities across Southern Europe Contributing to marketing activities and conferences, elevating the awareness and understanding of Engine's brand and market positioning, ensuring we build a reputation based on trust and excellence Fostering and maintaining strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies Co-ordinating platform requirements for the European market into the product roadmap Taking ownership of selected strategic opportunities, where we encourage you to try something new or hone your existing skillset Acting as the advocate and voice of the client throughout the relationship, offering transparency and building trust, with the ability to distil and understand their strategic vision and needs Project managing opportunities, bringing different domains of the business together to offer subject matter expertise and specialist insight about Engine's solution Managing commercial and contractual conversations Working with our Client Solutions teams through Discovery and Delivery phases, providing relationship-based and commercial support Problem solving: conducting structured analysis and presentations to evidence how - and why - Engine can address the issues banks are facing today Future development We want to develop future leaders by giving people the opportunity to move between teams and build experience in a variety of roles, in Business Development, Product Management, Delivery and Engineering. At the same time, we are expanding internationally and establishing regional offices in key markets around the world. We expect that, after an initial period in Business Development, you will have the option (but not the obligation) to move to a new role, either in a different function, or in a different part of the world. Requirements You have worked for 3+ years in a reputable consulting organisation, where you gained experience and exposure across a number of banks and situations in Southern Europe, and now want to apply your advisory skills into practice You have experience of the financial services industry (ideally retail or business banking) and an understanding of the challenges relating to bank IT systems and change management Your skills You possess native or fluent Spanish, French and/or Italian language skills (additional european languages being also a plus) You are highly proactive, and an avid learner - rapidly assimilating technical concepts alongside a variety of client issues, needs and concerns You have the confidence to ask insightful questions and engage in conversation with senior bank executives You embrace autonomy in a highly collaborative team with a flat structure You have strong presentation, facilitation and communication skills You possess strong attention to detail, without sacrificing the wider picture - articulating a value proposition through its constituent parts You can adapt your communication style to different stakeholders (senior clients, consulting organisations and engineering functions, for example) Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial video interview with a member of the Business Development team (45 minutes) A secondary, deeper interview, with additional members of the team - including our Regional Director for Europe. This is preferably hosted in our London office, and may include the opportunity to present to a portion of the team (60 minutes) Final interview with Engine's Chief Commercial Officer (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Technical Graduate 2026 - Space Defence & Intelligence Position Description At CGI, we empower the next generation of innovators to shape the future of technology and security. As part of , you'll join a community of graduates who are turning ambition into action and possibility into progress. As a Technical Graduate in our Space, Defence & Intelligence business unit, you'll contribute to projects that protect national interests, advance space discovery and deliver intelligence solutions that matter. From your very first day, you'll be trusted to take ownership, think creatively and be supported by experts who will help you build the skills to define your career. Your future duties and responsibilities In this role, you'll apply your STEM expertise to projects that keep the UK and its global partners secure. You will: Design, develop, and test technical solutions for live projects.Collaborate with cross-functional teams to solve complex real-world challenges.Explore and apply emerging technologies in areas such as cyber, cloud, space, and mission systems.Support secure systems that underpin the UK's national infrastructure.Innovate alongside other graduates, taking part in early careers initiatives that go beyond your day-to-day role.Every contribution you make will help deliver outcomes with lasting impact. Locations Technical Graduate roles in our Space, Defence and Intelligence area are available in London, Leatherhead, Chippenham, Reading, Bristol , Gloucester and Manchester . As CGI is a consultancy, you may be required to work in different locations, so flexibility and a willingness to travel are key. Why Join Us? At CGI, you'll be part of a culture that celebrates diversity, inclusion, and collaboration, where your perspective is valued and your ideas contribute to meaningful outcomes. Your journey starts with a structured Early Careers Induction Programme, giving you the foundations to succeed, along with 24/7 e-learning and opportunities to gain professional certifications that build your expertise. You'll also join our Student Kick-start Initiative, where you'll collaborate with other graduates on creative projects that deliver impact beyond your day-to-day role. CGI is an unconditionally inclusive workplace where you are respected, your voice is heard, and you can be yourself. We were recognised in the Sunday Times Best Places to Work List 2025 and named a UK 'Best Employer' by the Financial Times. We proudly hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Why Choose CGI's Space, Defence and Intelligence? For nearly 50 years, CGI has been a key player in Space, Defence & Intelligence, trusted by governments and global organizations to deliver solutions that drive innovation and protect critical infrastructure. You'll be working on some of the most exciting projects in the world, including: Satellite Navigation Systems: Helping develop the European Space Agency's Galileo system, providing critical positioning services to millions worldwide. Military Communications & Cybersecurity: Working with the UK Ministry of Defence for over 40 years. Developing secure networks to safeguard national security. Space Exploration & Environmental Monitoring: Partnering with NASA and other agencies to contribute to earth observation satellites that monitor climate change. Benefits Along with a competitive salary and a £1000 joining bonus, you'll enjoy benefits that support every stage of your journey. You'll share in CGI's success through our matched share scheme, have access to private healthcare, well-being programmes, and professional training, and build financial security with a competitive pension. Beyond the day job, you'll connect with others through graduate networks, diversity groups, and social clubs that make your time at CGI both rewarding and enjoyable. Required qualifications to be successful in this role We're seeking ambitious graduates who are passionate about technology and eager to apply their skills to projects that make a real difference. You'll bring a strong academic background in STEM, curiosity to explore new ideas, and flexibility to take on diverse projects across the UK. Due to the sensitive nature of projects within the Space, Defence and Intelligence sector, candidates must meet security clearance requirements. All applicants must typically have 5 to 10 years of continuous residency in the UK, and be a UK national holding only a UK passport. You should have: A minimum 2:2 degree in computer science, engineering, physics, maths, or a related STEM field (some roles may require a 2:1).Passion for technology and innovation, with a problem-solving mindset.Flexibility to travel and work on projects across the UK.Eligibility for Baseline Personnel Security Standard (BPSS) clearance, with many roles requiring higher National Security Vetting (typically 5-10 years of continuous UK residency). Technical skills we value include: Programming Languages: Proficiency in one or more of C++, Java, Python, JavaScript, or C#. Systems & Tools: Familiarity with Linux/Unix, version control systems (e.g., Git), and DevOps tools (e.g., Docker, Kubernetes). Cloud Technologies: Exposure to platforms such as AWS, Azure, or Google Cloud. Software Development Practices: Understanding of Agile and DevOps methodologies. Networking & Cybersecurity: Awareness of networking protocols, firewalls, VPNs, and cybersecurity principles (highly valuable for defence-related projects). Data & Analytics: Experience with SQL, NoSQL, or analytics tools; interest in machine learning or AI technologies is a plus. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Mar 03, 2026
Full time
Technical Graduate 2026 - Space Defence & Intelligence Position Description At CGI, we empower the next generation of innovators to shape the future of technology and security. As part of , you'll join a community of graduates who are turning ambition into action and possibility into progress. As a Technical Graduate in our Space, Defence & Intelligence business unit, you'll contribute to projects that protect national interests, advance space discovery and deliver intelligence solutions that matter. From your very first day, you'll be trusted to take ownership, think creatively and be supported by experts who will help you build the skills to define your career. Your future duties and responsibilities In this role, you'll apply your STEM expertise to projects that keep the UK and its global partners secure. You will: Design, develop, and test technical solutions for live projects.Collaborate with cross-functional teams to solve complex real-world challenges.Explore and apply emerging technologies in areas such as cyber, cloud, space, and mission systems.Support secure systems that underpin the UK's national infrastructure.Innovate alongside other graduates, taking part in early careers initiatives that go beyond your day-to-day role.Every contribution you make will help deliver outcomes with lasting impact. Locations Technical Graduate roles in our Space, Defence and Intelligence area are available in London, Leatherhead, Chippenham, Reading, Bristol , Gloucester and Manchester . As CGI is a consultancy, you may be required to work in different locations, so flexibility and a willingness to travel are key. Why Join Us? At CGI, you'll be part of a culture that celebrates diversity, inclusion, and collaboration, where your perspective is valued and your ideas contribute to meaningful outcomes. Your journey starts with a structured Early Careers Induction Programme, giving you the foundations to succeed, along with 24/7 e-learning and opportunities to gain professional certifications that build your expertise. You'll also join our Student Kick-start Initiative, where you'll collaborate with other graduates on creative projects that deliver impact beyond your day-to-day role. CGI is an unconditionally inclusive workplace where you are respected, your voice is heard, and you can be yourself. We were recognised in the Sunday Times Best Places to Work List 2025 and named a UK 'Best Employer' by the Financial Times. We proudly hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Why Choose CGI's Space, Defence and Intelligence? For nearly 50 years, CGI has been a key player in Space, Defence & Intelligence, trusted by governments and global organizations to deliver solutions that drive innovation and protect critical infrastructure. You'll be working on some of the most exciting projects in the world, including: Satellite Navigation Systems: Helping develop the European Space Agency's Galileo system, providing critical positioning services to millions worldwide. Military Communications & Cybersecurity: Working with the UK Ministry of Defence for over 40 years. Developing secure networks to safeguard national security. Space Exploration & Environmental Monitoring: Partnering with NASA and other agencies to contribute to earth observation satellites that monitor climate change. Benefits Along with a competitive salary and a £1000 joining bonus, you'll enjoy benefits that support every stage of your journey. You'll share in CGI's success through our matched share scheme, have access to private healthcare, well-being programmes, and professional training, and build financial security with a competitive pension. Beyond the day job, you'll connect with others through graduate networks, diversity groups, and social clubs that make your time at CGI both rewarding and enjoyable. Required qualifications to be successful in this role We're seeking ambitious graduates who are passionate about technology and eager to apply their skills to projects that make a real difference. You'll bring a strong academic background in STEM, curiosity to explore new ideas, and flexibility to take on diverse projects across the UK. Due to the sensitive nature of projects within the Space, Defence and Intelligence sector, candidates must meet security clearance requirements. All applicants must typically have 5 to 10 years of continuous residency in the UK, and be a UK national holding only a UK passport. You should have: A minimum 2:2 degree in computer science, engineering, physics, maths, or a related STEM field (some roles may require a 2:1).Passion for technology and innovation, with a problem-solving mindset.Flexibility to travel and work on projects across the UK.Eligibility for Baseline Personnel Security Standard (BPSS) clearance, with many roles requiring higher National Security Vetting (typically 5-10 years of continuous UK residency). Technical skills we value include: Programming Languages: Proficiency in one or more of C++, Java, Python, JavaScript, or C#. Systems & Tools: Familiarity with Linux/Unix, version control systems (e.g., Git), and DevOps tools (e.g., Docker, Kubernetes). Cloud Technologies: Exposure to platforms such as AWS, Azure, or Google Cloud. Software Development Practices: Understanding of Agile and DevOps methodologies. Networking & Cybersecurity: Awareness of networking protocols, firewalls, VPNs, and cybersecurity principles (highly valuable for defence-related projects). Data & Analytics: Experience with SQL, NoSQL, or analytics tools; interest in machine learning or AI technologies is a plus. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
The Regional Head of Customer Care is responsible for leading the Customer Care function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, and the incumbent ensures that the voice of the customer is heard across the regional operations to influence the region to performs in a customer centric way. This role sets the tone for customer experience, driving operational excellence, timely resolution of defects, and continuous improvement in service delivery. The role leads a regional team of customer care professionals, manages contractor relationships, and works collaboratively with build, sales, and technical teams to uphold the company's reputation and deliver a customer-centric approach that reflects the brand's values and commitment to quality. Main responsibilities Promotes the regions drive to deliver five star customer service by championing the customer journey processes and procedures and ensuring that the documented quality control checks and measures are followed. This is done by leading, motivating, and developing the regional Customer Care team to deliver exceptional service and meet performance targets. Effective management of the Customer Care team ensuring relevant mandatory & development training is delivered, as well as day to day coaching to optimise individual performance Managing team resource to ensure that the team is always resources accordingly with regards to holidays etc, to enable the business to maintain a consistent 5 STAR service of aftercare. Ensure that CRMs are managing Maintenance Tech diaries effectively and efficiently, maximising the resources that are available to deliver the best customer experiences for plots under the control of Customer Care Maintain and manage NHBC survey trackers, capturing RAG status at each part of the journey, and co-ordinating recovery actions hat are needed to help secure a positive survey response Ensure the regional Customer Care team are trained and are capable in their roles, are supported, and aligned with the company values and customer service standards, are passionate about Gleeson and our customers, and consistently deliver high levels of performance. The Head of Customer Care must drive the team to ensure that they are working to clear detailed action plans, KPI's, especially in relation to; defect management, NHQC and NHBC, and SLAs. Support the regional Customer Care team to drive and deliver positive HBF survey scores across the region, whilst also influencing the wider regional functions to ensure that they are delivering on their obligations to allow the region to succeed. Monitor and drive customer satisfaction metrics and implement improvement initiatives to enhance the homeowner experience, whilst maintaining the documented ways of working that keep a group consistent approach to delivering a positive customer experience Actively drive defect management performance for defects that fall under the direct responsibility of Customer Care. Additionally, work closely with the regional Construction Director and Contracts Managers to ensure that Build and Customer Care take a combined holistic view on defect management that is fair, equitable, and in the interests of the customer. Effective management of post-completion complaints, including customer, NHBC, NHQB, MP's as well as any legal enquiries from our Group Legal team. Work closely with regional build, sales, Commercial and technical teams to ensure a seamless customer handover from site to Customer Care post-completion. Monitor and report on regional Customer Care performance, including KPIs, trends, and root cause analysis, providing regular update to the Regional Managing Director and contribute to strategic planning and service improvements. Monitor and analyse issues to identify recurring issues and work with relevant departments to address root causes and improve build quality, driving innovation in customer care processes, systems, and communication methods. Collaborate with internal departments such as Sales, Build, L&D in support of training and development solutions when required. Supporting, training, and coaching regional Technicians, CRA's and CRMs in relation to Customer Care systems, communication style, and writing, allowing them to effectively manage, customer complaints to deliver a consistent approach across all regions. Monitor, co-ordinate and support the effective administration of NHBC resolution meetings to ensure that Gleeson Attendance occurs, and post resolution actions are followed through to help prevent Rule 27 intervention where possible Work with our Group Legal team in support of NHQB defence responses, ensuring background information is provided in a concise and timely manner to allow us to robustly defend the company position. Monitor Customer Care costs to ensure that correct coding is occurring in relation to genuine Maintenance costs, advising Commercial on every opportunity to contra charge back to subcontractors - where appropriate Attend weekly Management meetings/Build Sales to ensure that the decisions we make consider the impact on the customer. Play an active role in Regional Board meetings, bringing insight and solutions to the table which drive the regions customer centric agenda. Work with functional Directors/Heads to actively and collaboratively drive NHBC Survey response rates, utilising positive customer relationships to delegate responsibility at a customer level. Required skills and qualifications Degree or equivalent experience in Customer Service, Construction Management, Business Administration, or a related field. Proven experience in a senior customer care or service delivery role, ideally within the housebuilding or residential construction sector. Strong working knowledge of NHBC warranty standards, building regulations, and post-completion processes. Demonstrated leadership and team management capabilities, with experience in coaching and developing high-performing teams. Excellent communication, problem-solving, and conflict resolution skills. Proficiency in customer care systems, CRM platforms, and Microsoft Office applications. Full UK driving license and willingness to travel across the region as required. Person Specification Essential Attributes: Demonstrated leadership experience in a customer care or service delivery role, ideally within the housebuilding or residential construction sector. Strong understanding of post-completion processes, NHBC warranty standards, and customer service best practices. Excellent interpersonal and communications skills, with the ability to manage challenging conversations and resolve issues effectively. Proven ability to lead and develop teams, fostering a culture of accountability, empathy, and continuous improvement. Highly organised with strong attention to detail and the ability to manage multiple priorities under pressure. Collaborative mindset with the ability to work cross-functionally with build, sales, and technical teams. Date-driven approach to performance management and service improvement. Ability to analyse data to gain insights and drive positive change Desirable Attributes: Experience implementing customer care systems or CRM platforms Knowledge of regional housing markets and customer expectations Professional qualification in customer service, construction, or business management Passion for delivering a high-quality customer experience and enhancing brand reputation JBRP1_UKTJ
Mar 03, 2026
Full time
The Regional Head of Customer Care is responsible for leading the Customer Care function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, and the incumbent ensures that the voice of the customer is heard across the regional operations to influence the region to performs in a customer centric way. This role sets the tone for customer experience, driving operational excellence, timely resolution of defects, and continuous improvement in service delivery. The role leads a regional team of customer care professionals, manages contractor relationships, and works collaboratively with build, sales, and technical teams to uphold the company's reputation and deliver a customer-centric approach that reflects the brand's values and commitment to quality. Main responsibilities Promotes the regions drive to deliver five star customer service by championing the customer journey processes and procedures and ensuring that the documented quality control checks and measures are followed. This is done by leading, motivating, and developing the regional Customer Care team to deliver exceptional service and meet performance targets. Effective management of the Customer Care team ensuring relevant mandatory & development training is delivered, as well as day to day coaching to optimise individual performance Managing team resource to ensure that the team is always resources accordingly with regards to holidays etc, to enable the business to maintain a consistent 5 STAR service of aftercare. Ensure that CRMs are managing Maintenance Tech diaries effectively and efficiently, maximising the resources that are available to deliver the best customer experiences for plots under the control of Customer Care Maintain and manage NHBC survey trackers, capturing RAG status at each part of the journey, and co-ordinating recovery actions hat are needed to help secure a positive survey response Ensure the regional Customer Care team are trained and are capable in their roles, are supported, and aligned with the company values and customer service standards, are passionate about Gleeson and our customers, and consistently deliver high levels of performance. The Head of Customer Care must drive the team to ensure that they are working to clear detailed action plans, KPI's, especially in relation to; defect management, NHQC and NHBC, and SLAs. Support the regional Customer Care team to drive and deliver positive HBF survey scores across the region, whilst also influencing the wider regional functions to ensure that they are delivering on their obligations to allow the region to succeed. Monitor and drive customer satisfaction metrics and implement improvement initiatives to enhance the homeowner experience, whilst maintaining the documented ways of working that keep a group consistent approach to delivering a positive customer experience Actively drive defect management performance for defects that fall under the direct responsibility of Customer Care. Additionally, work closely with the regional Construction Director and Contracts Managers to ensure that Build and Customer Care take a combined holistic view on defect management that is fair, equitable, and in the interests of the customer. Effective management of post-completion complaints, including customer, NHBC, NHQB, MP's as well as any legal enquiries from our Group Legal team. Work closely with regional build, sales, Commercial and technical teams to ensure a seamless customer handover from site to Customer Care post-completion. Monitor and report on regional Customer Care performance, including KPIs, trends, and root cause analysis, providing regular update to the Regional Managing Director and contribute to strategic planning and service improvements. Monitor and analyse issues to identify recurring issues and work with relevant departments to address root causes and improve build quality, driving innovation in customer care processes, systems, and communication methods. Collaborate with internal departments such as Sales, Build, L&D in support of training and development solutions when required. Supporting, training, and coaching regional Technicians, CRA's and CRMs in relation to Customer Care systems, communication style, and writing, allowing them to effectively manage, customer complaints to deliver a consistent approach across all regions. Monitor, co-ordinate and support the effective administration of NHBC resolution meetings to ensure that Gleeson Attendance occurs, and post resolution actions are followed through to help prevent Rule 27 intervention where possible Work with our Group Legal team in support of NHQB defence responses, ensuring background information is provided in a concise and timely manner to allow us to robustly defend the company position. Monitor Customer Care costs to ensure that correct coding is occurring in relation to genuine Maintenance costs, advising Commercial on every opportunity to contra charge back to subcontractors - where appropriate Attend weekly Management meetings/Build Sales to ensure that the decisions we make consider the impact on the customer. Play an active role in Regional Board meetings, bringing insight and solutions to the table which drive the regions customer centric agenda. Work with functional Directors/Heads to actively and collaboratively drive NHBC Survey response rates, utilising positive customer relationships to delegate responsibility at a customer level. Required skills and qualifications Degree or equivalent experience in Customer Service, Construction Management, Business Administration, or a related field. Proven experience in a senior customer care or service delivery role, ideally within the housebuilding or residential construction sector. Strong working knowledge of NHBC warranty standards, building regulations, and post-completion processes. Demonstrated leadership and team management capabilities, with experience in coaching and developing high-performing teams. Excellent communication, problem-solving, and conflict resolution skills. Proficiency in customer care systems, CRM platforms, and Microsoft Office applications. Full UK driving license and willingness to travel across the region as required. Person Specification Essential Attributes: Demonstrated leadership experience in a customer care or service delivery role, ideally within the housebuilding or residential construction sector. Strong understanding of post-completion processes, NHBC warranty standards, and customer service best practices. Excellent interpersonal and communications skills, with the ability to manage challenging conversations and resolve issues effectively. Proven ability to lead and develop teams, fostering a culture of accountability, empathy, and continuous improvement. Highly organised with strong attention to detail and the ability to manage multiple priorities under pressure. Collaborative mindset with the ability to work cross-functionally with build, sales, and technical teams. Date-driven approach to performance management and service improvement. Ability to analyse data to gain insights and drive positive change Desirable Attributes: Experience implementing customer care systems or CRM platforms Knowledge of regional housing markets and customer expectations Professional qualification in customer service, construction, or business management Passion for delivering a high-quality customer experience and enhancing brand reputation JBRP1_UKTJ
Our Mission At Vertical Aerospace, we are pioneering the way for electric aviation. The Valo, our eVTOL (electric, vertical, take-off and landing), 'zero emissions' aircraft will set a new safety standard for how we will navigate the sky. We won't realise our mission following the same legacy processes and traditions our predecessors followed, instead, we want to 'redefine' aerospace best practices. We are growing quickly from a prototype business to a scaling SME, and the next few years will be critical to our success and delivering on our ambitious goals. Valo is targeting airliner-level safety certification in 2028 ahead of entering service with our airline and operator customers. What to expect The Senior Aircraft Production Manager is responsible for leading and managing the end-to-end aircraft production process for an eVTOL Type Certification programme and ongoing low-to-high-rate production. This role oversees aircraft and test asset production, production facility set-up and readiness, and the leadership of multidisciplinary production teams, ensuring safe, compliant, and efficient delivery of aircraft in line with programme milestones. This role is pivotal in establishing and scaling production capabilities, process optimization, and integration of advanced manufacturing technologies. The ideal candidate will have deep experience in aerospace production environments and a strong understanding of eVTOL-specific challenges. What you'll do Production Leadership & Strategy Liaise with other stakeholders to develop and implement the company's certification aircraft production strategy. Oversee the entire production lifecycle, from component assembly to final aircraft integration. Support long-term production strategy, including workforce growth, facility expansion, and industrialisation planning. Identify operational risks, constraints, and opportunities for improvement, driving corrective actions where required. Provide regular production status, KPI, risk, and recovery reporting to senior leadership. In liaison with the Engineering Test team, manage the build, delivery, & ongoing maintenance of conforming test articles for certification and validation programmes. Coordinate with engineering and testing teams to ensure timely availability of assets. Safety, Compliance & Quality Assurance Ensure accurate configuration control, build records, and production documentation required for certification evidence. Work closely with Quality, Manufacturing Engineering, and Certification teams to implement robust quality control systems to ensure compliant production attestation. Support audits, conformity inspections, and regulatory engagement. Work with other stakeholders to apply, establish and maintain compliance with a POA as well as other aerospace quality standards (AS9100, Part 21, etc.). Drive improvements in production processes, efficiency, cost, data quality, and standardisation through continuous improvement initiatives. Ensure management of non-conformities, concessions and subsequent process improvements Team Management & Development Build and manage a high-performing production team, including supervisors and technicians, setting clear objectives, performance expectations, and development plans. Foster a culture of teamwork, accountability, and continuous improvement. Operational Coordination Work closely with engineering, supply chain, quality assurance, and program management teams to build a culture of safety, quality, and accountability across all production operations. Liaise with manufacturing engineering teams to ensure quality work instructions and a suitable delivery system Ensure seamless integration of design changes into production processes. Facility Setup & Management Liaise with other stakeholders to assist with design, planning, and commissioning of production facilities for low and higher rate production Ensure compliance with aerospace standards, safety regulations, and environmental requirements. Establish processes, workflows, tooling, and equipment to support scalable production. What you'll bring Bachelor's degree in aerospace engineering, manufacturing engineering, or related field. Significant experience in aircraft production, assembly, or manufacturing leadership within an aerospace environment managing multidisciplinary technical teams. Proven track record in setting up and scaling production facilities. Strong knowledge of eVTOL technologies, electric propulsion systems, and composite structures. Expertise in lean manufacturing, Six Sigma, and continuous improvement methodologies. Excellent leadership, communication, and project management skills. Preferred: Familiarity with certification requirements for new aircraft programs. Experience with automation and digital manufacturing tools (MES, PLM, ERP systems). Experience setting up new production facilities or transitioning from prototype to production environments. Project management experience. A demonstrated flexible and proactive attitude to carrying out responsibilities. Ability to thrive in a fast-paced, innovative environment. What can you expect from us? We're on a mission. Where others see limits, we see opportunity, and we work at pace. Working at Vertical isn't your average role but for those seeking a challenge, a flexible, supportive organisation and an incredible team; working here is an opportunity to do the best work of your career. Our approach promotes ingenuity and courage, while our environment builds success through diligence in safety and being open in the way we work. The only way we're going to assure the next chapter of aviation history is by working as a team, relentlessly, towards our goal. Our benefits Our people matter - we're not going anywhere without them. Which is why our company benefits go beyond the essentials. 26 days holiday, plus bank holiday 5 extra days per year to buy (or sell) 5 extra days holiday when you get married or enter a civil partnership Additional 4% of your salary to spend on extra benefits Award-winning digital health and wellbeing service Company performance based bonus - rewarding company and individual performance Company Share Scheme - open to every Vertical employee Company Pension Scheme - 5% and we match it Breakfast on us, every day We may just be the hardest job you've ever had, but we're confident it will be the most rewarding. Join the team today and help us shape the future of Advanced Air Mobility. Disclaimer Statement We encourage you to apply even if you may not have all the experience listed in the advert. We recognise that talent comes in various forms and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone. As part of our desire to review and make our processes fair, we may ask you questions related to these aspects during the application process. For more information on how we will use your data, see our Legal section.
Mar 03, 2026
Full time
Our Mission At Vertical Aerospace, we are pioneering the way for electric aviation. The Valo, our eVTOL (electric, vertical, take-off and landing), 'zero emissions' aircraft will set a new safety standard for how we will navigate the sky. We won't realise our mission following the same legacy processes and traditions our predecessors followed, instead, we want to 'redefine' aerospace best practices. We are growing quickly from a prototype business to a scaling SME, and the next few years will be critical to our success and delivering on our ambitious goals. Valo is targeting airliner-level safety certification in 2028 ahead of entering service with our airline and operator customers. What to expect The Senior Aircraft Production Manager is responsible for leading and managing the end-to-end aircraft production process for an eVTOL Type Certification programme and ongoing low-to-high-rate production. This role oversees aircraft and test asset production, production facility set-up and readiness, and the leadership of multidisciplinary production teams, ensuring safe, compliant, and efficient delivery of aircraft in line with programme milestones. This role is pivotal in establishing and scaling production capabilities, process optimization, and integration of advanced manufacturing technologies. The ideal candidate will have deep experience in aerospace production environments and a strong understanding of eVTOL-specific challenges. What you'll do Production Leadership & Strategy Liaise with other stakeholders to develop and implement the company's certification aircraft production strategy. Oversee the entire production lifecycle, from component assembly to final aircraft integration. Support long-term production strategy, including workforce growth, facility expansion, and industrialisation planning. Identify operational risks, constraints, and opportunities for improvement, driving corrective actions where required. Provide regular production status, KPI, risk, and recovery reporting to senior leadership. In liaison with the Engineering Test team, manage the build, delivery, & ongoing maintenance of conforming test articles for certification and validation programmes. Coordinate with engineering and testing teams to ensure timely availability of assets. Safety, Compliance & Quality Assurance Ensure accurate configuration control, build records, and production documentation required for certification evidence. Work closely with Quality, Manufacturing Engineering, and Certification teams to implement robust quality control systems to ensure compliant production attestation. Support audits, conformity inspections, and regulatory engagement. Work with other stakeholders to apply, establish and maintain compliance with a POA as well as other aerospace quality standards (AS9100, Part 21, etc.). Drive improvements in production processes, efficiency, cost, data quality, and standardisation through continuous improvement initiatives. Ensure management of non-conformities, concessions and subsequent process improvements Team Management & Development Build and manage a high-performing production team, including supervisors and technicians, setting clear objectives, performance expectations, and development plans. Foster a culture of teamwork, accountability, and continuous improvement. Operational Coordination Work closely with engineering, supply chain, quality assurance, and program management teams to build a culture of safety, quality, and accountability across all production operations. Liaise with manufacturing engineering teams to ensure quality work instructions and a suitable delivery system Ensure seamless integration of design changes into production processes. Facility Setup & Management Liaise with other stakeholders to assist with design, planning, and commissioning of production facilities for low and higher rate production Ensure compliance with aerospace standards, safety regulations, and environmental requirements. Establish processes, workflows, tooling, and equipment to support scalable production. What you'll bring Bachelor's degree in aerospace engineering, manufacturing engineering, or related field. Significant experience in aircraft production, assembly, or manufacturing leadership within an aerospace environment managing multidisciplinary technical teams. Proven track record in setting up and scaling production facilities. Strong knowledge of eVTOL technologies, electric propulsion systems, and composite structures. Expertise in lean manufacturing, Six Sigma, and continuous improvement methodologies. Excellent leadership, communication, and project management skills. Preferred: Familiarity with certification requirements for new aircraft programs. Experience with automation and digital manufacturing tools (MES, PLM, ERP systems). Experience setting up new production facilities or transitioning from prototype to production environments. Project management experience. A demonstrated flexible and proactive attitude to carrying out responsibilities. Ability to thrive in a fast-paced, innovative environment. What can you expect from us? We're on a mission. Where others see limits, we see opportunity, and we work at pace. Working at Vertical isn't your average role but for those seeking a challenge, a flexible, supportive organisation and an incredible team; working here is an opportunity to do the best work of your career. Our approach promotes ingenuity and courage, while our environment builds success through diligence in safety and being open in the way we work. The only way we're going to assure the next chapter of aviation history is by working as a team, relentlessly, towards our goal. Our benefits Our people matter - we're not going anywhere without them. Which is why our company benefits go beyond the essentials. 26 days holiday, plus bank holiday 5 extra days per year to buy (or sell) 5 extra days holiday when you get married or enter a civil partnership Additional 4% of your salary to spend on extra benefits Award-winning digital health and wellbeing service Company performance based bonus - rewarding company and individual performance Company Share Scheme - open to every Vertical employee Company Pension Scheme - 5% and we match it Breakfast on us, every day We may just be the hardest job you've ever had, but we're confident it will be the most rewarding. Join the team today and help us shape the future of Advanced Air Mobility. Disclaimer Statement We encourage you to apply even if you may not have all the experience listed in the advert. We recognise that talent comes in various forms and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone. As part of our desire to review and make our processes fair, we may ask you questions related to these aspects during the application process. For more information on how we will use your data, see our Legal section.
The Vacancy At Bright Futures, we believe every young person and adult deserves the opportunity to thrive within a supportive, person-centred environment. As a leading provider of high-quality residential care and education across the North West, we specialise in supporting individuals with Autism and Learning Disabilitiesempowering them to live meaningful, fulfilling lives. We are growing, and were looking for a dynamicBusiness Development Business Partnerto play a central role in shaping our next chapter. If youre driven, relationship-focused, commercially aware, and passionate about creating better outcomes for people, this could be the perfect next step. Job Description: As our Business Development Business Partner, you will support the strategic growth and expansion of our services. Youll identify new opportunities, build strong partnerships, and help shape sustainable, person-centred solutions that meet the needs of commissioners, stakeholders, and the individuals we support. This is a fantastic role for someone who thrives on building relationships, spotting opportunities, and influencing positive change across the health, education, and social care landscape. What Youll Be Doing Partnerships & Engagement Build and maintain strong relationships with decision-makers across commissioning bodies Proactively identify new business opportunities across Residential and Education services Promote cross-divisional collaboration to ensure we maximise all opportunities Referral Pipeline & Customer Experience Manage and maintain the referral process, working closely with the Head of Business Development Drive the referral pipeline to meet organisational KPIs Engage directly with stakeholders to discuss, shape, and progress referrals Ensure timely, clear communication with operational leaders to support informed placement decisions Provide exceptional internal and external customer service Insight, Reporting & Strategy Develop systems to capture and act on customer feedback Maintain accurate, up-to-date records Produce reports on market trends, forecasts, and account analysis Conduct market research to identify gaps, trends, and opportunities for expansion Support commercial modelling, pricing, and costing of new services in collaboration with finance Collaboration & Innovation Work closely with operational leaders to create innovative, person-centred service models Respond to opportunities with high-quality, compelling proposals Represent Bright Futures at regional and national forums, events, and networking opportunities What Were Looking For: Experience & Knowledge Experience in business development, commissioning, or commercial roles within social care Understanding of referrals and transitions within the social care sector Knowledge of commissioning processes, funding models, and regulatory frameworks in health, social care, or education (Desirable) Excellent stakeholder engagement and relationship management Strong communication skills, both written and verbal Ability to work collaboratively across multiple teams Confident working independently and managing deadlines Highly organised with strong problem-solving capabilities Why Bright Futures? A values-driven organisation making a real difference Exciting time of growth and innovation Supportive, collaborative working culture Opportunities for professional development The chance to shape services that genuinely change lives Salary & Benefits £45,000.00 (plus discretionary bonus) Healthcare Cashback (dental, optical, physio, wellbeing) Care Friends Referral rewards up to £2000 Bright Stars bonus scheme & Employee of the Month awards Free Meals at work Life Assurance Policy 2x salary Cycle to Work Scheme Safeguarding Requirement Successful applicants will be required to undertake an enhanced Disclosure and Barring Service check. Satisfactory references are also required. Application Process Ready to join Bright Futures? We invite interested candidates to apply. Our recruitment process is designed to ensure alignment with our values and the behaviours required to be successful in this role. It will include: Values Based Interview Well explore how your personal values align with the Bright Futures culture Competency Questions Youll be asked to provide examples of your skills and experience in relation to the key behaviours and competencies of this role. If youre motivated, passionate, and excited by the opportunity to help shape high-quality services across the North West, wed love to hear from you. Apply today and be part of a team where your work truly matters. Unfortunately, we are unable to offer sponsorship for this role. The Company At Bright Futures, we make a real difference in the lives of young people and adults with autism, special educational and complex needs. Through our dedicated and expert team, we deliver outstanding care and education. Our team are here because they are passionate about improving the lives of the individuals we support. Our employees are the key to the exceptional quality of care and education that we provide. Its why we invest in our people, fostering their personal and professional growth to ensure they can excel and develop in their journey with us. We cant promise that it will always be easy, but we can promise here at Bright Futures it will be worthwhile. Youll be making a difference to the lives of the people we support, celebrating their achievements, and providing unwavering support during challenging times. The feedback from our people is that the good days will always outshine; especially with the backing and support of the whole team. No matter your role, everything we do is focused around our unwavering commitment to the people we support. Our aim is that every individual we support thrives and socially develops as active members of their local community. The Benefits Meals provided at work Referral and Reward Schemes Life Assurance Policy Simply Health Scheme Cycle to Work Scheme Training and Development Join the team at Bright Futures and awaken your potential whilst improving the lives of the people we support. JBRP1_UKTJ
Mar 03, 2026
Full time
The Vacancy At Bright Futures, we believe every young person and adult deserves the opportunity to thrive within a supportive, person-centred environment. As a leading provider of high-quality residential care and education across the North West, we specialise in supporting individuals with Autism and Learning Disabilitiesempowering them to live meaningful, fulfilling lives. We are growing, and were looking for a dynamicBusiness Development Business Partnerto play a central role in shaping our next chapter. If youre driven, relationship-focused, commercially aware, and passionate about creating better outcomes for people, this could be the perfect next step. Job Description: As our Business Development Business Partner, you will support the strategic growth and expansion of our services. Youll identify new opportunities, build strong partnerships, and help shape sustainable, person-centred solutions that meet the needs of commissioners, stakeholders, and the individuals we support. This is a fantastic role for someone who thrives on building relationships, spotting opportunities, and influencing positive change across the health, education, and social care landscape. What Youll Be Doing Partnerships & Engagement Build and maintain strong relationships with decision-makers across commissioning bodies Proactively identify new business opportunities across Residential and Education services Promote cross-divisional collaboration to ensure we maximise all opportunities Referral Pipeline & Customer Experience Manage and maintain the referral process, working closely with the Head of Business Development Drive the referral pipeline to meet organisational KPIs Engage directly with stakeholders to discuss, shape, and progress referrals Ensure timely, clear communication with operational leaders to support informed placement decisions Provide exceptional internal and external customer service Insight, Reporting & Strategy Develop systems to capture and act on customer feedback Maintain accurate, up-to-date records Produce reports on market trends, forecasts, and account analysis Conduct market research to identify gaps, trends, and opportunities for expansion Support commercial modelling, pricing, and costing of new services in collaboration with finance Collaboration & Innovation Work closely with operational leaders to create innovative, person-centred service models Respond to opportunities with high-quality, compelling proposals Represent Bright Futures at regional and national forums, events, and networking opportunities What Were Looking For: Experience & Knowledge Experience in business development, commissioning, or commercial roles within social care Understanding of referrals and transitions within the social care sector Knowledge of commissioning processes, funding models, and regulatory frameworks in health, social care, or education (Desirable) Excellent stakeholder engagement and relationship management Strong communication skills, both written and verbal Ability to work collaboratively across multiple teams Confident working independently and managing deadlines Highly organised with strong problem-solving capabilities Why Bright Futures? A values-driven organisation making a real difference Exciting time of growth and innovation Supportive, collaborative working culture Opportunities for professional development The chance to shape services that genuinely change lives Salary & Benefits £45,000.00 (plus discretionary bonus) Healthcare Cashback (dental, optical, physio, wellbeing) Care Friends Referral rewards up to £2000 Bright Stars bonus scheme & Employee of the Month awards Free Meals at work Life Assurance Policy 2x salary Cycle to Work Scheme Safeguarding Requirement Successful applicants will be required to undertake an enhanced Disclosure and Barring Service check. Satisfactory references are also required. Application Process Ready to join Bright Futures? We invite interested candidates to apply. Our recruitment process is designed to ensure alignment with our values and the behaviours required to be successful in this role. It will include: Values Based Interview Well explore how your personal values align with the Bright Futures culture Competency Questions Youll be asked to provide examples of your skills and experience in relation to the key behaviours and competencies of this role. If youre motivated, passionate, and excited by the opportunity to help shape high-quality services across the North West, wed love to hear from you. Apply today and be part of a team where your work truly matters. Unfortunately, we are unable to offer sponsorship for this role. The Company At Bright Futures, we make a real difference in the lives of young people and adults with autism, special educational and complex needs. Through our dedicated and expert team, we deliver outstanding care and education. Our team are here because they are passionate about improving the lives of the individuals we support. Our employees are the key to the exceptional quality of care and education that we provide. Its why we invest in our people, fostering their personal and professional growth to ensure they can excel and develop in their journey with us. We cant promise that it will always be easy, but we can promise here at Bright Futures it will be worthwhile. Youll be making a difference to the lives of the people we support, celebrating their achievements, and providing unwavering support during challenging times. The feedback from our people is that the good days will always outshine; especially with the backing and support of the whole team. No matter your role, everything we do is focused around our unwavering commitment to the people we support. Our aim is that every individual we support thrives and socially develops as active members of their local community. The Benefits Meals provided at work Referral and Reward Schemes Life Assurance Policy Simply Health Scheme Cycle to Work Scheme Training and Development Join the team at Bright Futures and awaken your potential whilst improving the lives of the people we support. JBRP1_UKTJ
Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Dublin, Sydney, Dubai, Toronto and New York. This role will be based in London. We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of London (Liverpool Street) to enable in-person collaboration and interaction with your team. Travel (including international) will likely be necessary on an ad hoc basis, depending on the client and nature of the engagement. About the Role The role offers the opportunity to meet with a wide range of potential clients, listen to their needs and explore how Engine can offer a solution for growth and transformation. Working closely with Client Engineering and Product teams, you will help to create, shape and develop trusted and long-term relationships for Engine - alongside our consulting and implementation partners - who we collaborate with frequently. We're looking for a versatile and creative individual to undertake this role, who enjoys the challenge of a varied and collaborative position, and can offer first-hand experience in Central Eastern European markets. Our BD Consultants enjoy problem solving, getting to the detail without losing sight of the big picture, and making a tangible impact on how banks can launch successful and innovative propositions. What you'll get to do Supporting early stage conversations, running client workshops and demos, whilst identifying opportunities across Central Eastern Europe Contributing to marketing activities and conferences, elevating the awareness and understanding of Engine's brand and market positioning, ensuring we build a reputation based on trust and excellence Fostering and maintaining strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies Co-ordinating platform requirements for the European market into the product roadmap Taking ownership of selected strategic opportunities, where we encourage you to try something new or hone your existing skillset Acting as the advocate and voice of the client throughout the relationship, offering transparency and building trust, with the ability to distil and understand their strategic vision and needs Project managing opportunities, bringing different domains of the business together to offer subject matter expertise and specialist insight about Engine's solution Managing commercial and contractual conversations Working with our Client Solutions teams through Discovery and Delivery phases, providing relationship-based and commercial support Problem solving: conducting structured analysis and presentations to evidence how - and why - Engine can address the issues banks are facing today Future development We want to develop future leaders by giving people the opportunity to move between teams and build experience in a variety of roles, in Business Development, Product Management, Delivery and Engineering. At the same time, we are expanding internationally and establishing regional offices in key markets around the world. We expect that, after an initial period in Business Development, you will have the option (but not the obligation) to move to a new role, either in a different function, or in a different part of the world. Requirements You have worked for 3+ years in a reputable consulting organisation, where you gained experience and exposure across a number of banks and situations in Central Eastern Europe, and now want to apply your advisory skills into practice You have experience of the financial services industry (ideally retail or business banking) and an understanding of the challenges relating to bank IT systems and change management Your skills You possess native or fluent German, Italian and/or CEE language skills (additional European languages being also a plus) You are highly proactive, and an avid learner - rapidly assimilating technical concepts alongside a variety of client issues, needs and concerns You have the confidence to ask insightful questions and engage in conversation with senior bank executives You embrace autonomy in a highly collaborative team with a flat structure You have strong presentation, facilitation and communication skills You possess strong attention to detail, without sacrificing the wider picture - articulating a value proposition through its constituent parts You can adapt your communication style to different stakeholders (senior clients, consulting organisations and engineering functions, for example) Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial video interview with a member of the Business Development team (45 minutes) A secondary, deeper interview, with additional members of the team - including our Regional Director for Europe. This is preferably hosted in our London office, and may include the opportunity to present to a portion of the team (60 minutes) Final interview with Engine's Chief Commercial Officer (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Mar 03, 2026
Full time
Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Dublin, Sydney, Dubai, Toronto and New York. This role will be based in London. We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of London (Liverpool Street) to enable in-person collaboration and interaction with your team. Travel (including international) will likely be necessary on an ad hoc basis, depending on the client and nature of the engagement. About the Role The role offers the opportunity to meet with a wide range of potential clients, listen to their needs and explore how Engine can offer a solution for growth and transformation. Working closely with Client Engineering and Product teams, you will help to create, shape and develop trusted and long-term relationships for Engine - alongside our consulting and implementation partners - who we collaborate with frequently. We're looking for a versatile and creative individual to undertake this role, who enjoys the challenge of a varied and collaborative position, and can offer first-hand experience in Central Eastern European markets. Our BD Consultants enjoy problem solving, getting to the detail without losing sight of the big picture, and making a tangible impact on how banks can launch successful and innovative propositions. What you'll get to do Supporting early stage conversations, running client workshops and demos, whilst identifying opportunities across Central Eastern Europe Contributing to marketing activities and conferences, elevating the awareness and understanding of Engine's brand and market positioning, ensuring we build a reputation based on trust and excellence Fostering and maintaining strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies Co-ordinating platform requirements for the European market into the product roadmap Taking ownership of selected strategic opportunities, where we encourage you to try something new or hone your existing skillset Acting as the advocate and voice of the client throughout the relationship, offering transparency and building trust, with the ability to distil and understand their strategic vision and needs Project managing opportunities, bringing different domains of the business together to offer subject matter expertise and specialist insight about Engine's solution Managing commercial and contractual conversations Working with our Client Solutions teams through Discovery and Delivery phases, providing relationship-based and commercial support Problem solving: conducting structured analysis and presentations to evidence how - and why - Engine can address the issues banks are facing today Future development We want to develop future leaders by giving people the opportunity to move between teams and build experience in a variety of roles, in Business Development, Product Management, Delivery and Engineering. At the same time, we are expanding internationally and establishing regional offices in key markets around the world. We expect that, after an initial period in Business Development, you will have the option (but not the obligation) to move to a new role, either in a different function, or in a different part of the world. Requirements You have worked for 3+ years in a reputable consulting organisation, where you gained experience and exposure across a number of banks and situations in Central Eastern Europe, and now want to apply your advisory skills into practice You have experience of the financial services industry (ideally retail or business banking) and an understanding of the challenges relating to bank IT systems and change management Your skills You possess native or fluent German, Italian and/or CEE language skills (additional European languages being also a plus) You are highly proactive, and an avid learner - rapidly assimilating technical concepts alongside a variety of client issues, needs and concerns You have the confidence to ask insightful questions and engage in conversation with senior bank executives You embrace autonomy in a highly collaborative team with a flat structure You have strong presentation, facilitation and communication skills You possess strong attention to detail, without sacrificing the wider picture - articulating a value proposition through its constituent parts You can adapt your communication style to different stakeholders (senior clients, consulting organisations and engineering functions, for example) Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial video interview with a member of the Business Development team (45 minutes) A secondary, deeper interview, with additional members of the team - including our Regional Director for Europe. This is preferably hosted in our London office, and may include the opportunity to present to a portion of the team (60 minutes) Final interview with Engine's Chief Commercial Officer (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. 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