Senior Program Manager, M&A (UK) page is loaded Senior Program Manager, M&A (UK)locations: Remote, United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR101529Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.We're seeking a Senior Program Manager, M&A Integrations to join our growing team in the UK. This role is critical in ensuring that each acquisition moves seamlessly from strategy to operational execution, unlocking the full value of Stord's investments. As a senior member of the M&A Integration team, you'll lead complex, cross-functional integrations across product, technology, finance, operations, and people. You'll drive execution of integration plans while serving as a strategic thought partner to Corporate Development during due diligence, shaping integration strategy and readiness. Your work will directly influence how Stord scales its M&A capabilities and captures synergy value across acquired businesses. This role requires a strong balance of strategic thinking and operational rigor. You'll thrive in ambiguity, lead multiple workstreams simultaneously, and influence senior leaders to deliver measurable outcomes. The position focuses on acquisitions and expansions in the UK and EU, and the ideal candidate is based in the UK. This role reports directly to the Head of M&A Integrations and partners closely with the General Manager, UK. What You'll Do: Lead Complex End-to-End Integrations: Own the integration strategy and execution for high-impact acquisitions - from diligence and pre-close readiness through full post-close integration and handover. Shape Integration Strategy: Partner with Corporate Development pre-close to assess integration risks, resource requirements, and synergy capture opportunities, influencing deal design and post-close plans. Drive Cross-Functional Execution: Lead and align workstreams across Product, Finance, Sales, Technology, and Operations, ensuring clear ownership, dependencies, and progress tracking. Manage Synergy Realization: Quantify, track, and report on strategic and financial synergies identified during diligence, ensuring alignment with executive sponsors and Finance on value realization. Create Scalable Playbooks: Evolve and mature Stord's integration playbook - standardizing best practices, templates, and governance structures to support repeatable M&A success. Ensure Executive Visibility & Accountability: Deliver structured updates to senior leadership, escalating critical risks, dependencies, and trade-offs with clarity and precision. Basic Qualifications: 5+ years of experience in program management, corporate development, consulting, or operations strategy, preferably within a high-growth or technology-enabled organization. Proven track record of leading end-to-end M&A integrations or major cross-functional programs involving significant business transformation. Demonstrated ability to influence and drive accountability across senior stakeholders in ambiguous, fast-paced environments. Strong analytical skills, including the ability to interpret financial models, KPIs, and operational metrics related to synergy tracking and performance outcomes. Exceptional communication skills, with the ability to distill complex information into clear, actionable insights for executive audiences. High attention to detail with a history of building scalable frameworks, project structures, and playbooks. Bonus Points: Residency in the UK strongly preferred. Direct experience in post-merger integration, corporate development, or supply chain / logistics technology environments. Familiarity with systems and process integrations across Finance, HRIS, ERP, and WMS platforms. Expertise with project management tools (Asana, Jira, Smartsheet) and dashboarding tools (Domo, Looker, PowerBI). Exposure to pre-close diligence and integration readiness assessments.
Feb 17, 2026
Full time
Senior Program Manager, M&A (UK) page is loaded Senior Program Manager, M&A (UK)locations: Remote, United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR101529Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.We're seeking a Senior Program Manager, M&A Integrations to join our growing team in the UK. This role is critical in ensuring that each acquisition moves seamlessly from strategy to operational execution, unlocking the full value of Stord's investments. As a senior member of the M&A Integration team, you'll lead complex, cross-functional integrations across product, technology, finance, operations, and people. You'll drive execution of integration plans while serving as a strategic thought partner to Corporate Development during due diligence, shaping integration strategy and readiness. Your work will directly influence how Stord scales its M&A capabilities and captures synergy value across acquired businesses. This role requires a strong balance of strategic thinking and operational rigor. You'll thrive in ambiguity, lead multiple workstreams simultaneously, and influence senior leaders to deliver measurable outcomes. The position focuses on acquisitions and expansions in the UK and EU, and the ideal candidate is based in the UK. This role reports directly to the Head of M&A Integrations and partners closely with the General Manager, UK. What You'll Do: Lead Complex End-to-End Integrations: Own the integration strategy and execution for high-impact acquisitions - from diligence and pre-close readiness through full post-close integration and handover. Shape Integration Strategy: Partner with Corporate Development pre-close to assess integration risks, resource requirements, and synergy capture opportunities, influencing deal design and post-close plans. Drive Cross-Functional Execution: Lead and align workstreams across Product, Finance, Sales, Technology, and Operations, ensuring clear ownership, dependencies, and progress tracking. Manage Synergy Realization: Quantify, track, and report on strategic and financial synergies identified during diligence, ensuring alignment with executive sponsors and Finance on value realization. Create Scalable Playbooks: Evolve and mature Stord's integration playbook - standardizing best practices, templates, and governance structures to support repeatable M&A success. Ensure Executive Visibility & Accountability: Deliver structured updates to senior leadership, escalating critical risks, dependencies, and trade-offs with clarity and precision. Basic Qualifications: 5+ years of experience in program management, corporate development, consulting, or operations strategy, preferably within a high-growth or technology-enabled organization. Proven track record of leading end-to-end M&A integrations or major cross-functional programs involving significant business transformation. Demonstrated ability to influence and drive accountability across senior stakeholders in ambiguous, fast-paced environments. Strong analytical skills, including the ability to interpret financial models, KPIs, and operational metrics related to synergy tracking and performance outcomes. Exceptional communication skills, with the ability to distill complex information into clear, actionable insights for executive audiences. High attention to detail with a history of building scalable frameworks, project structures, and playbooks. Bonus Points: Residency in the UK strongly preferred. Direct experience in post-merger integration, corporate development, or supply chain / logistics technology environments. Familiarity with systems and process integrations across Finance, HRIS, ERP, and WMS platforms. Expertise with project management tools (Asana, Jira, Smartsheet) and dashboarding tools (Domo, Looker, PowerBI). Exposure to pre-close diligence and integration readiness assessments.
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Opportunity Deliveroo Advertising is building one of Europe's most modern Retail Media Networks, powered by delivery intent, rich merchant data, and a rapidly growing portfolio of endemic, FMCG, and non-endemic advertisers. As we scale, our external ecosystem - agencies, platforms, measurement providers, and technology partners - becomes an increasingly important driver of revenue growth, innovation, and market influence. To support this next phase of growth, we are creating a Head of Commercial Partnerships, Ads role within Deliveroo Advertising. This role will define how Deliveroo Ads builds and activates high-value industry partnerships - strengthening our presence across the media and data partner landscape, accelerating relevant AdTech and MarTech integrations, and supporting Sales and Strategy teams to unlock new categories of growth. The remit aligns closely with Deliveroo's collaboration with DoorDash Ads, ensuring shared ecosystem opportunities and alignment across markets. The Role As Head of Commercial Partnerships, Ads, you will build, lead, and scale Deliveroo Advertising's commercial partnership ecosystem - strengthening partner relationships, deepening platform integrations, and enabling commercial teams with the frameworks, tools, and strategic alignment required to amplify growth across FMCG, non-endemic, and endemic advertisers. This is a senior individual contributor role with significant cross-functional leadership responsibility. You will work closely with Product, Commercial Strategy, Sales, and GTM teams to ensure partnerships translate into clear commercial outcomes and sustained adoption across markets, with the opportunity to build a small team over time. What You'll Be Responsible For Partnership Strategy & Senior Partner Relationships Define and own Deliveroo Advertising's B2B partnership strategy across Demand, AdTech, MarTech, measurement, and platform partners. Build and maintain senior, executive-level partner relationships that drive advocacy, alignment, and long-term commercial value. Ensure partnership priorities align with Deliveroo Advertising's commercial objectives, annual revenue plans, and the broader Deliveroo DoorDash Ads Retail Media strategy. Act as a senior strategic counterpart to agencies and ecosystem partners, shaping joint commercial strategies and partnership plans that drive revenue growth. Partner Activation & Revenue Enablement Translate strategic partnerships into scalable revenue enablers through structured activation programmes and initiatives. Build and manage Joint Business Plans (JBPs) with priority partners to formalise collaboration, co-investment, and shared outcomes. Partner closely with Sales Directors to embed partnership initiatives into pipelines, QBRs, and planning cycles, enabling adoption and supporting revenue growth. Identify and accelerate partner-funded opportunities, innovation pilots, education programmes, and co-marketing initiatives. Own the commercial strategy and execution of Deliveroo Advertising's partnership portfolio, defining how partnerships are structured, prioritised, and scaled to drive commercial impact. Define partnership priorities, commercial models, and value exchange with ecosystem partners, in close collaboration with Revenue Operations, Strategy, and Finance. Partner with Revenue Operations to ensure partnership initiatives are supported by appropriate enablement, governance, reporting, and operational processes. Establish clear partnership rhythms and forums (e.g. executive check-ins, commercial reviews, annual planning) focused on performance, growth, and mutual value creation. Cross-Functional Leadership & Commercial Strategy (Deliveroo Ads & DoorDash Ads) Work closely with Product (Ads) to inform and influence prioritisation of partnership integrations across measurement, creative optimisation, identity, offsite, and broader AdTech interoperability. Collaborate with Commercial Strategy and Solutions GTM to embed partnerships into sales narratives, value propositions, GTM materials, and training programmes. Partner with Revenue Strategy & Enablement to ensure partnerships support monetisation logic, yield strategies, and adoption of new ad formats. Work with Commercial Operations to ensure partner workflows integrate smoothly into delivery, compliance, O2C processes, and tooling. Coordinate with DoorDash Ads partnership counterparts to share best practices, align where appropriate, and identify mutual ecosystem opportunities. Sales, Strategic Partnerships & Regional Commercial Support Act as the senior commercial partner to Sales, Strategic Partnerships, and regional teams on all ecosystem partnership matters. Support revenue growth by shaping partner-aligned commercial initiatives, co-selling motions, and category strategies in collaboration with Sales leadership. Provide strategic guidance, narratives, and deal-level support where partnerships materially influence commercial outcomes. Work with Revenue Operations to ensure frontline teams are effectively supported through playbooks, tooling, and training. New Partnership Development Build a structured evaluation framework to assess potential partners based on revenue impact, strategic alignment, advertiser demand, and integration feasibility. Partner with Commercial Strategy, Product, Sales, and Finance to assess where partner innovation can accelerate Deliveroo Advertising's commercial roadmap. Lead commercial diligence, partner structuring, and internal recommendation processes for new partnership opportunities. Measures of Success Growth in partner-enabled revenue across Deliveroo Advertising Number, quality, and utilisation of active Joint Business Plans Increased partner advocacy, education, and strategic alignment across agencies and holding groups Adoption of partnership-led commercial initiatives by Sales teams Reduced time-to-activation and increased utilisation of partner capabilities Strong cross-functional stakeholder satisfaction across Ads, Sales, Product, GTM, and DoorDash Ads Increased visibility and influence of Deliveroo Advertising across the retail media and Media Platform ecosystem About Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass . click apply for full job details
Feb 17, 2026
Full time
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Opportunity Deliveroo Advertising is building one of Europe's most modern Retail Media Networks, powered by delivery intent, rich merchant data, and a rapidly growing portfolio of endemic, FMCG, and non-endemic advertisers. As we scale, our external ecosystem - agencies, platforms, measurement providers, and technology partners - becomes an increasingly important driver of revenue growth, innovation, and market influence. To support this next phase of growth, we are creating a Head of Commercial Partnerships, Ads role within Deliveroo Advertising. This role will define how Deliveroo Ads builds and activates high-value industry partnerships - strengthening our presence across the media and data partner landscape, accelerating relevant AdTech and MarTech integrations, and supporting Sales and Strategy teams to unlock new categories of growth. The remit aligns closely with Deliveroo's collaboration with DoorDash Ads, ensuring shared ecosystem opportunities and alignment across markets. The Role As Head of Commercial Partnerships, Ads, you will build, lead, and scale Deliveroo Advertising's commercial partnership ecosystem - strengthening partner relationships, deepening platform integrations, and enabling commercial teams with the frameworks, tools, and strategic alignment required to amplify growth across FMCG, non-endemic, and endemic advertisers. This is a senior individual contributor role with significant cross-functional leadership responsibility. You will work closely with Product, Commercial Strategy, Sales, and GTM teams to ensure partnerships translate into clear commercial outcomes and sustained adoption across markets, with the opportunity to build a small team over time. What You'll Be Responsible For Partnership Strategy & Senior Partner Relationships Define and own Deliveroo Advertising's B2B partnership strategy across Demand, AdTech, MarTech, measurement, and platform partners. Build and maintain senior, executive-level partner relationships that drive advocacy, alignment, and long-term commercial value. Ensure partnership priorities align with Deliveroo Advertising's commercial objectives, annual revenue plans, and the broader Deliveroo DoorDash Ads Retail Media strategy. Act as a senior strategic counterpart to agencies and ecosystem partners, shaping joint commercial strategies and partnership plans that drive revenue growth. Partner Activation & Revenue Enablement Translate strategic partnerships into scalable revenue enablers through structured activation programmes and initiatives. Build and manage Joint Business Plans (JBPs) with priority partners to formalise collaboration, co-investment, and shared outcomes. Partner closely with Sales Directors to embed partnership initiatives into pipelines, QBRs, and planning cycles, enabling adoption and supporting revenue growth. Identify and accelerate partner-funded opportunities, innovation pilots, education programmes, and co-marketing initiatives. Own the commercial strategy and execution of Deliveroo Advertising's partnership portfolio, defining how partnerships are structured, prioritised, and scaled to drive commercial impact. Define partnership priorities, commercial models, and value exchange with ecosystem partners, in close collaboration with Revenue Operations, Strategy, and Finance. Partner with Revenue Operations to ensure partnership initiatives are supported by appropriate enablement, governance, reporting, and operational processes. Establish clear partnership rhythms and forums (e.g. executive check-ins, commercial reviews, annual planning) focused on performance, growth, and mutual value creation. Cross-Functional Leadership & Commercial Strategy (Deliveroo Ads & DoorDash Ads) Work closely with Product (Ads) to inform and influence prioritisation of partnership integrations across measurement, creative optimisation, identity, offsite, and broader AdTech interoperability. Collaborate with Commercial Strategy and Solutions GTM to embed partnerships into sales narratives, value propositions, GTM materials, and training programmes. Partner with Revenue Strategy & Enablement to ensure partnerships support monetisation logic, yield strategies, and adoption of new ad formats. Work with Commercial Operations to ensure partner workflows integrate smoothly into delivery, compliance, O2C processes, and tooling. Coordinate with DoorDash Ads partnership counterparts to share best practices, align where appropriate, and identify mutual ecosystem opportunities. Sales, Strategic Partnerships & Regional Commercial Support Act as the senior commercial partner to Sales, Strategic Partnerships, and regional teams on all ecosystem partnership matters. Support revenue growth by shaping partner-aligned commercial initiatives, co-selling motions, and category strategies in collaboration with Sales leadership. Provide strategic guidance, narratives, and deal-level support where partnerships materially influence commercial outcomes. Work with Revenue Operations to ensure frontline teams are effectively supported through playbooks, tooling, and training. New Partnership Development Build a structured evaluation framework to assess potential partners based on revenue impact, strategic alignment, advertiser demand, and integration feasibility. Partner with Commercial Strategy, Product, Sales, and Finance to assess where partner innovation can accelerate Deliveroo Advertising's commercial roadmap. Lead commercial diligence, partner structuring, and internal recommendation processes for new partnership opportunities. Measures of Success Growth in partner-enabled revenue across Deliveroo Advertising Number, quality, and utilisation of active Joint Business Plans Increased partner advocacy, education, and strategic alignment across agencies and holding groups Adoption of partnership-led commercial initiatives by Sales teams Reduced time-to-activation and increased utilisation of partner capabilities Strong cross-functional stakeholder satisfaction across Ads, Sales, Product, GTM, and DoorDash Ads Increased visibility and influence of Deliveroo Advertising across the retail media and Media Platform ecosystem About Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass . click apply for full job details
Our Purpose Scheduling isn't simply filling shifts. It's finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance. At Planday from Xero, we aim to use Agentic AI to build a future where managers seamlessly can free up invaluable time for their business and teams. We're not just building software; we're on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We're using advanced technology to help humans reach their full potential. At work and in life. Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the world. Planday was acquired by Xero in 2021. How you'll make an impact As Director of Revenue Operations, you will own and run the commercial operating system that powers Planday's growth. This role exists to bring clarity, control, and momentum to how we plan, execute, measure, and iterate our go-to-market strategy. You will connect strategy to execution by designing scalable processes, owning commercial systems and data definitions, and ensuring leaders have the insight and cadence needed to actively steer growth rather than react to it. You will operate as both a strategic leader and hands on operator. You'll define where we need to go, while also being deeply involved in making it real, from forecasting and planning, to systems design, to playbooks and performance rhythms. This role is accountable for shaping how Planday plans, steers, and scales growth, ensuring that commercial decisions are intentional, data informed, and executable. What you'll do Own and continuously evolve Planday's commercial operating model, defining how growth is planned, executed, measured and improved Lead and develop a high performing Revenue Operations team, acting as internal consultants and execution partners Lead revenue planning, forecasting, and scenario modelling to inform strategic trade offs and investment decisions. Design and continuously improve GTM processes across the full customer lifecycle, from lead to renewal Own commercial systems, data definitions, and field governance across Salesforce and adjacent GTM tooling Translate strategy into clear operating plans, playbooks, and standards for Sales, Marketing, CS, and Partnerships Run the rhythm of the business, including performance reviews, pipeline health, and KPI visibility Lead and develop a high performing Revenue Operations team, acting as internal consultants and execution partners Partner closely with Commercial, Product, Finance, Data, and Xero counterparts to deliver aligned outcomes Identify friction, inefficiencies, and growth opportunities, and turn them into actionable initiatives with clear ownership What you'll bring with you 8+ years' experience in Revenue Operations, Commercial Operations, or equivalent roles in B2B SaaS Proven people leadership experience, with the ability to build, develop, and motivate high performing teams through clarity, trust, and accountability. Proven ability to operate at both strategic and executional levels, from defining direction to getting into the detail Deep understanding of GTM motions, commercial metrics, and revenue mechanics across the customer lifecycle Strong systems and data fluency, including CRM, GTM tooling, and commercial analytics Strong technical fluency, with the ability to work closely with engineers, systems teams, and data partners to design, prioritise, and implement scalable commercial systems. Experience building and scaling operating models, playbooks, and performance frameworks Track record of leading cross functional change in fast moving, growth oriented environments Excellent stakeholder management skills and the ability to influence without authority A pragmatic, low ego leadership style that balances pace, clarity, and accountability Success looks like Clear, shared understanding across leadership of how the commercial engine works and how it is being steered. Clear ownership and visibility of the end to end commercial system Faster, higher quality decision making across GTM leadership Predictable forecasting and stronger commercial discipline Repeatable, scalable GTM processes and playbooks A Revenue Operations team that is trusted, effective, and embedded in how the business runs. This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager. At Planday, we offer you Benefits like pension, health insurance, inclusive support for new parents and generous vacation On top of your annual base salary, you are offered to be part of an Employee Share Plan Growth and progression opportunities - we want you to grow with us Flexible remote work Strong social culture with lots of team and company activities Meaningful work - everyone at Planday contributes to improving the lives of shift workers around the globe Healthy work life balance and autonomous approach to work. We trust in you and your abilities Finally, our offices are not just workplaces (although they are pretty nice and well located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work. At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer. As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process. All applicants will be considered for employment without attention to any personal characteristics.
Feb 16, 2026
Full time
Our Purpose Scheduling isn't simply filling shifts. It's finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance. At Planday from Xero, we aim to use Agentic AI to build a future where managers seamlessly can free up invaluable time for their business and teams. We're not just building software; we're on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We're using advanced technology to help humans reach their full potential. At work and in life. Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the world. Planday was acquired by Xero in 2021. How you'll make an impact As Director of Revenue Operations, you will own and run the commercial operating system that powers Planday's growth. This role exists to bring clarity, control, and momentum to how we plan, execute, measure, and iterate our go-to-market strategy. You will connect strategy to execution by designing scalable processes, owning commercial systems and data definitions, and ensuring leaders have the insight and cadence needed to actively steer growth rather than react to it. You will operate as both a strategic leader and hands on operator. You'll define where we need to go, while also being deeply involved in making it real, from forecasting and planning, to systems design, to playbooks and performance rhythms. This role is accountable for shaping how Planday plans, steers, and scales growth, ensuring that commercial decisions are intentional, data informed, and executable. What you'll do Own and continuously evolve Planday's commercial operating model, defining how growth is planned, executed, measured and improved Lead and develop a high performing Revenue Operations team, acting as internal consultants and execution partners Lead revenue planning, forecasting, and scenario modelling to inform strategic trade offs and investment decisions. Design and continuously improve GTM processes across the full customer lifecycle, from lead to renewal Own commercial systems, data definitions, and field governance across Salesforce and adjacent GTM tooling Translate strategy into clear operating plans, playbooks, and standards for Sales, Marketing, CS, and Partnerships Run the rhythm of the business, including performance reviews, pipeline health, and KPI visibility Lead and develop a high performing Revenue Operations team, acting as internal consultants and execution partners Partner closely with Commercial, Product, Finance, Data, and Xero counterparts to deliver aligned outcomes Identify friction, inefficiencies, and growth opportunities, and turn them into actionable initiatives with clear ownership What you'll bring with you 8+ years' experience in Revenue Operations, Commercial Operations, or equivalent roles in B2B SaaS Proven people leadership experience, with the ability to build, develop, and motivate high performing teams through clarity, trust, and accountability. Proven ability to operate at both strategic and executional levels, from defining direction to getting into the detail Deep understanding of GTM motions, commercial metrics, and revenue mechanics across the customer lifecycle Strong systems and data fluency, including CRM, GTM tooling, and commercial analytics Strong technical fluency, with the ability to work closely with engineers, systems teams, and data partners to design, prioritise, and implement scalable commercial systems. Experience building and scaling operating models, playbooks, and performance frameworks Track record of leading cross functional change in fast moving, growth oriented environments Excellent stakeholder management skills and the ability to influence without authority A pragmatic, low ego leadership style that balances pace, clarity, and accountability Success looks like Clear, shared understanding across leadership of how the commercial engine works and how it is being steered. Clear ownership and visibility of the end to end commercial system Faster, higher quality decision making across GTM leadership Predictable forecasting and stronger commercial discipline Repeatable, scalable GTM processes and playbooks A Revenue Operations team that is trusted, effective, and embedded in how the business runs. This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager. At Planday, we offer you Benefits like pension, health insurance, inclusive support for new parents and generous vacation On top of your annual base salary, you are offered to be part of an Employee Share Plan Growth and progression opportunities - we want you to grow with us Flexible remote work Strong social culture with lots of team and company activities Meaningful work - everyone at Planday contributes to improving the lives of shift workers around the globe Healthy work life balance and autonomous approach to work. We trust in you and your abilities Finally, our offices are not just workplaces (although they are pretty nice and well located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work. At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer. As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process. All applicants will be considered for employment without attention to any personal characteristics.
Head of Application Operations Department: Engineering Employment Type: Full Time Location: London Reporting To: VP Platform Engineering & Technical Operations Compensation: £115,000 - £120,000 / year Description Reward Gateway and Edenred are global leaders in employee benefits and engagement, helping organisations attract, engage and retain talent through a unified employee experience platform. Guided by the missions "Making the World a Better Place to Work" and "Enriching connections, for good", we focus on improving employee engagement and building resilient workplaces that enhance people's daily lives. As Director of Application Operations, you will partner with the VP PETO to shape and deliver the support and operability vision, ensuring our applications and platforms are well operated, and the experience of our users globally has the correct priority, whilst enabling our Engineering teams to innovate. You will lead a key domain within the PETO organisation, driving high quality and timely technical support operations while embedding modern engineering practices and striving for continual improvement. Your domain will be a key enabler in delivering great service to our customers and to our Engineering teams, and you will drive this through effective KPIs and metrics. You will liaise closely with your peers across the PETO organisation, including Data, Platform & Infrastructure to drive a coherent strategy. You will align priorities with business goals to deliver reliable, high quality experiences for our customers, merchants and their employees. Key Responsibilities Lead the Application Operations strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best in class function. Re engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong intake and triage controls, with clear priority/severity definitions, escalation criteria and evidence standards to increase L2 first time resolution and protect L3 capacity. Own end to end incident management, embedding industry standard major incident practices, command roles, stakeholder communications, status pages and high quality post incident reviews. Build and run the Problem Management function, driving RCA and preventative actions that reduce recurrence and improve system resilience. Shift Technical Operations toward proactive protections (SLOs, error budgets, early warning signals, auto remediation, runbook automation) while maintaining excellent reactive response. Define the PETO TechOps model, standardising incident, problem and change processes and integrating change enablement with JSM/Service Catalogue guardrails to reduce change failure rate. Build and maintain a knowledge base and operability standards-runbooks, playbooks, ownership models, on call readiness-to support shift left and consistent operational quality. Define and manage data driven KPIs (MTTR, MTTD, recurrence, L2 resolution %, SLO/SLA compliance, CSAT), using insights to drive prioritisation and improvement. Develop the team from L2 to L2.5 capability through automation, safe configuration changes, feature flag operations and scripted runbooks to reduce escalations. Lead and grow senior operations engineers, establishing career pathways, succession planning and a culture of excellence and accountability. Partner with executives and cross functional teams to align Technical Operations impact with product and customer value, balancing technical debt and business priorities. Skills, Knowledge and Experience Expert ITIL practitioner with experience designing and maturing Incident, Problem and Change Management in agile, product led environments. Deep Jira Service Management expertise (workflows, queues, automations, SLAs), plus strong Service Catalogue and Confluence knowledge management capability. Skilled in building triage and escalation models that maximise L2 resolution, protect L3 focus and ensure high quality, reproducible handoffs. Experienced major incident lead, proficient in incident command, stakeholder communications, status page practices and driving effective RCAs. Strong Problem Management and RCA facilitation with a track record of implementing preventative actions that reduce operational risk. Proficient with observability and ITSM tooling to enable proactive monitoring, SLO/SLA definition and data driven operational dashboards. Strong people leadership with experience organising teams for fast execution, accountability and healthy on call practices. Clear, concise communicator able to translate complex technical issues for all stakeholder levels. Strong background in integrating ITIL practices into modern Agile, product centric ways of working. Solid commercial and product understanding with the ability to balance operational readiness, technical debt and delivery priorities. Experience advancing support teams toward L2.5 capabilities through automation, runbooks and safe operational guardrails. Familiarity with cloud native and API first architectures, partner integrations and ecosystem level monitoring. Experience establishing OKRs and operational performance metrics (including DORA) to drive continuous improvement. The interview process Online interview with the Talent Acquisition Partner Interview with the VP Platform Engineering & Technical Operations & VP Engineering At Reward Gateway Edenred we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. At Reward Gateway, we want all our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
Feb 15, 2026
Full time
Head of Application Operations Department: Engineering Employment Type: Full Time Location: London Reporting To: VP Platform Engineering & Technical Operations Compensation: £115,000 - £120,000 / year Description Reward Gateway and Edenred are global leaders in employee benefits and engagement, helping organisations attract, engage and retain talent through a unified employee experience platform. Guided by the missions "Making the World a Better Place to Work" and "Enriching connections, for good", we focus on improving employee engagement and building resilient workplaces that enhance people's daily lives. As Director of Application Operations, you will partner with the VP PETO to shape and deliver the support and operability vision, ensuring our applications and platforms are well operated, and the experience of our users globally has the correct priority, whilst enabling our Engineering teams to innovate. You will lead a key domain within the PETO organisation, driving high quality and timely technical support operations while embedding modern engineering practices and striving for continual improvement. Your domain will be a key enabler in delivering great service to our customers and to our Engineering teams, and you will drive this through effective KPIs and metrics. You will liaise closely with your peers across the PETO organisation, including Data, Platform & Infrastructure to drive a coherent strategy. You will align priorities with business goals to deliver reliable, high quality experiences for our customers, merchants and their employees. Key Responsibilities Lead the Application Operations strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best in class function. Re engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong intake and triage controls, with clear priority/severity definitions, escalation criteria and evidence standards to increase L2 first time resolution and protect L3 capacity. Own end to end incident management, embedding industry standard major incident practices, command roles, stakeholder communications, status pages and high quality post incident reviews. Build and run the Problem Management function, driving RCA and preventative actions that reduce recurrence and improve system resilience. Shift Technical Operations toward proactive protections (SLOs, error budgets, early warning signals, auto remediation, runbook automation) while maintaining excellent reactive response. Define the PETO TechOps model, standardising incident, problem and change processes and integrating change enablement with JSM/Service Catalogue guardrails to reduce change failure rate. Build and maintain a knowledge base and operability standards-runbooks, playbooks, ownership models, on call readiness-to support shift left and consistent operational quality. Define and manage data driven KPIs (MTTR, MTTD, recurrence, L2 resolution %, SLO/SLA compliance, CSAT), using insights to drive prioritisation and improvement. Develop the team from L2 to L2.5 capability through automation, safe configuration changes, feature flag operations and scripted runbooks to reduce escalations. Lead and grow senior operations engineers, establishing career pathways, succession planning and a culture of excellence and accountability. Partner with executives and cross functional teams to align Technical Operations impact with product and customer value, balancing technical debt and business priorities. Skills, Knowledge and Experience Expert ITIL practitioner with experience designing and maturing Incident, Problem and Change Management in agile, product led environments. Deep Jira Service Management expertise (workflows, queues, automations, SLAs), plus strong Service Catalogue and Confluence knowledge management capability. Skilled in building triage and escalation models that maximise L2 resolution, protect L3 focus and ensure high quality, reproducible handoffs. Experienced major incident lead, proficient in incident command, stakeholder communications, status page practices and driving effective RCAs. Strong Problem Management and RCA facilitation with a track record of implementing preventative actions that reduce operational risk. Proficient with observability and ITSM tooling to enable proactive monitoring, SLO/SLA definition and data driven operational dashboards. Strong people leadership with experience organising teams for fast execution, accountability and healthy on call practices. Clear, concise communicator able to translate complex technical issues for all stakeholder levels. Strong background in integrating ITIL practices into modern Agile, product centric ways of working. Solid commercial and product understanding with the ability to balance operational readiness, technical debt and delivery priorities. Experience advancing support teams toward L2.5 capabilities through automation, runbooks and safe operational guardrails. Familiarity with cloud native and API first architectures, partner integrations and ecosystem level monitoring. Experience establishing OKRs and operational performance metrics (including DORA) to drive continuous improvement. The interview process Online interview with the Talent Acquisition Partner Interview with the VP Platform Engineering & Technical Operations & VP Engineering At Reward Gateway Edenred we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. At Reward Gateway, we want all our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
Head of Customer Engineering Department: Engineering Employment Type: Full Time Location: United Kingdom Reporting To: VP of Engineering Description Hi I'm Dom, VP of Engineering at Pinpoint. We're a high-growth HR tech company building software that helps in-house recruitment teams attract, hire, and onboard the right talent. We have a mature product, strong product-market fit, and a growing base of enterprise customers. As the business has grown, more and more critical technical customer work has landed outside any clear owner. That work spanning delivery, integrations, data, and customer-facing enablement like career sites currently sits across multiple teams and often ends up with the CTO or VP of Engineering. That's where you come in. We're establishing Technical Success as a dedicated function for the first time, and we're hiring a Head of Customer Engineering to own it end to end. From day one, you'll manage two teams (4 direct reports today), Technical Account Management and Careers Site Support, and bring them together under a single operating model. You'll own technical customer outcomes across delivery and enablement, overseeing Technical Account Management, which handles implementations, integrations, data work, and complex escalations, and Careers Site Support, which builds and maintains customer-facing career sites used by Sales and customers. You'll act as the primary escalation point for complex technical issues, unblock Sales and CS, protect Engineering from ad-hoc work, and turn what is currently fragmented into something predictable, scalable, and trusted. The fine print (but a bit more exciting): This is a remote role based in the UK, with occasional in-person meetups Our product is deep, flexible, and genuinely complex; you'll need to understand APIs, integrations, data flows, and system constraints under the hood While we're PE-backed, we operate with bootstrapped discipline - you'll be expected to scale impact through process, tooling, and prioritisation rather than just adding headcount You'll spend a meaningful amount of time in the weeds early on, earning credibility by doing the work alongside your team This role will not suit someone who prefers strategy, architecture, or advisory work over hands-on delivery and operational ownership Success in this role is measured by clear ownership of Technical Success, reduced CTO and VP Engineering involvement in day-to-day customer work, faster and more predictable onboarding, strong trust from Sales and CS, and clear visibility into quality, throughput, and team capacity. Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions About the Role Oversee the Technical Account Management (TAM) function day-to-day and build the function from the ground up Own the quality and consistency of enterprise configurations, integrations, and technical delivery Join complex customer calls when deep technical context or escalation is required, particularly around configuration, integrations, or platform behaviour Act as the technical counterpart to Sales, CS, Implementation, and Developer Support Drive the move toward self-service over time by identifying repeat work and reducing Engineering dependency Lead and manage the Careers Site Support team responsible for customer- and sales-facing career sites Ensure career sites are delivered on time, maintained consistently, and support Sales and CS effectively Own enablement workflows that support new deals, onboarding, and ongoing customer success Identify opportunities to improve efficiency and operational excellence across career site work, including proposing tooling, automation, or structural changes as the function matures Lead and manage a small, high-output team spanning Technical Account Management and Careers Site Support Unblock your team by setting priorities, and making decisions Hire, onboard, and develop future team members Define and track metrics that show quality, throughput, and efficiency Own capacity planning and throughput - understanding where the team is at capacity and defining how (and if) it scales Identify tooling gaps and build the case for investment where needed About You Meaningful experience in customer-facing technical roles such as Solutions Engineering, Technical Account Management, Implementation, or Customer Engineering Recent and substantial experience working in a startup or early scale-up environment, comfortable building structure from scratch without the support systems of a large or highly mature organisation Experience managing customer-facing technical teams (e.g. Technical Account Managers, Customer Engineers, Implementation or Technical Success teams), with direct accountability for delivery quality, prioritisation, and escalations Experience working with complex, configurable B2B SaaS products and enterprise customers Strong technical fluency around APIs, integrations, and data flows in a B2B SaaS environment - enough to diagnose issues, advise customers, and identify tooling gaps (without needing to write production code) Technical Account Management (2 people today): owns technical delivery for enterprise customers, including configuration, integrations, complex escalations, data migrations, and ad-hoc technical requests. TAMs exist to take some technical work off the plates of CSMs and Implementation Managers and act as the first line of deep technical support. Careers Site Support (2 people today): Front-end developers building and maintaining customer-facing career sites for Sales prospects and customers, supporting demos, onboarding, and ongoing changes. This work is critical to both winning new deals and supporting customers post-sale. This role reports to the VP of Engineering Sitting in Engineering gives Technical Success the leverage needed to protect engineers from ad-hoc customer work over time and create clearer escalation paths Very hands-on. You'll be close to the work - joining customer calls when escalation or deep technical context is needed, working alongside TAMs and Careers Site Support, and getting into the detail of how delivery and enablement actually happen today. This is not a strategy-only leadership role. Your initial focus will be on understanding the product and the reality on the ground. You'll build deep product mastery across implementations, integrations, data work, and career sites, while also getting hands-on with live customer issues, escalations, and onboarding. The goal is to develop a clear picture of what's working, what's broken, and where effort is being spent, and to start identifying gaps in playbooks, processes, and ownership. By this point, core playbooks should exist for the main Technical Success workstreams and common scenarios. You'll have defined a clear operating model across Technical Account Management and Careers Site Support, built a strong understanding of the customer base (including key enterprise accounts and risk areas), and set clearer priorities for the team with better visibility into capacity and trade-offs. Around the 90-day mark, the function should start to feel more predictable and less reactive. Team structure will be clearly defined, with hiring underway if additional capacity is needed. You'll have delivered early wins on at-risk or high-impact accounts, and CTO and VP Engineering involvement in day-to-day technical customer work should be noticeably reduced. Technical Success is operating as a clearly owned and trusted function. There's visibility into customer health and delivery quality that didn't exist before, onboarding is faster and more consistent, and Sales and CS know exactly when and how to involve Technical Success. You've earned credibility with customers, the team, and leadership by being close to the work and delivering results. No This role enables expansion through adoption, readiness, and delivery quality Success is measured on efficiency, predictability, and reduced friction - not revenue targets The team is 4 people today and operating at capacity Part of this role is defining the output model and planning how (and if) the team should scale over time You don't need to write production code You do need to understand APIs, integrations, data flows, and SaaS architecture well enough to diagnose issues, make decisions, and identify tooling gaps Integrations (for example, calendar integrations) Data migrations from other ATSs Ad-hoc data change requests that currently require Engineering support What We Offer We want Pinpoint to be the best place you've ever worked-somewhere you feel valued, supported, and excited to grow. Here's what you'll get: Comprehensive healthcare - Excellent medical, dental, & vision coverage for you and your family Unlimited holidays - Take the time you need to rest and recharge Mental health support - Unlimited, immediate access to professional counseling via Spill Retirement contributions - 401k or pension contributions depending on your location Remote-first - Work where you're most productive, with flexibility and trust as the default Equity with real upside - Share in the long-term value you help create Fully paid parental leave . click apply for full job details
Feb 15, 2026
Full time
Head of Customer Engineering Department: Engineering Employment Type: Full Time Location: United Kingdom Reporting To: VP of Engineering Description Hi I'm Dom, VP of Engineering at Pinpoint. We're a high-growth HR tech company building software that helps in-house recruitment teams attract, hire, and onboard the right talent. We have a mature product, strong product-market fit, and a growing base of enterprise customers. As the business has grown, more and more critical technical customer work has landed outside any clear owner. That work spanning delivery, integrations, data, and customer-facing enablement like career sites currently sits across multiple teams and often ends up with the CTO or VP of Engineering. That's where you come in. We're establishing Technical Success as a dedicated function for the first time, and we're hiring a Head of Customer Engineering to own it end to end. From day one, you'll manage two teams (4 direct reports today), Technical Account Management and Careers Site Support, and bring them together under a single operating model. You'll own technical customer outcomes across delivery and enablement, overseeing Technical Account Management, which handles implementations, integrations, data work, and complex escalations, and Careers Site Support, which builds and maintains customer-facing career sites used by Sales and customers. You'll act as the primary escalation point for complex technical issues, unblock Sales and CS, protect Engineering from ad-hoc work, and turn what is currently fragmented into something predictable, scalable, and trusted. The fine print (but a bit more exciting): This is a remote role based in the UK, with occasional in-person meetups Our product is deep, flexible, and genuinely complex; you'll need to understand APIs, integrations, data flows, and system constraints under the hood While we're PE-backed, we operate with bootstrapped discipline - you'll be expected to scale impact through process, tooling, and prioritisation rather than just adding headcount You'll spend a meaningful amount of time in the weeds early on, earning credibility by doing the work alongside your team This role will not suit someone who prefers strategy, architecture, or advisory work over hands-on delivery and operational ownership Success in this role is measured by clear ownership of Technical Success, reduced CTO and VP Engineering involvement in day-to-day customer work, faster and more predictable onboarding, strong trust from Sales and CS, and clear visibility into quality, throughput, and team capacity. Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions About the Role Oversee the Technical Account Management (TAM) function day-to-day and build the function from the ground up Own the quality and consistency of enterprise configurations, integrations, and technical delivery Join complex customer calls when deep technical context or escalation is required, particularly around configuration, integrations, or platform behaviour Act as the technical counterpart to Sales, CS, Implementation, and Developer Support Drive the move toward self-service over time by identifying repeat work and reducing Engineering dependency Lead and manage the Careers Site Support team responsible for customer- and sales-facing career sites Ensure career sites are delivered on time, maintained consistently, and support Sales and CS effectively Own enablement workflows that support new deals, onboarding, and ongoing customer success Identify opportunities to improve efficiency and operational excellence across career site work, including proposing tooling, automation, or structural changes as the function matures Lead and manage a small, high-output team spanning Technical Account Management and Careers Site Support Unblock your team by setting priorities, and making decisions Hire, onboard, and develop future team members Define and track metrics that show quality, throughput, and efficiency Own capacity planning and throughput - understanding where the team is at capacity and defining how (and if) it scales Identify tooling gaps and build the case for investment where needed About You Meaningful experience in customer-facing technical roles such as Solutions Engineering, Technical Account Management, Implementation, or Customer Engineering Recent and substantial experience working in a startup or early scale-up environment, comfortable building structure from scratch without the support systems of a large or highly mature organisation Experience managing customer-facing technical teams (e.g. Technical Account Managers, Customer Engineers, Implementation or Technical Success teams), with direct accountability for delivery quality, prioritisation, and escalations Experience working with complex, configurable B2B SaaS products and enterprise customers Strong technical fluency around APIs, integrations, and data flows in a B2B SaaS environment - enough to diagnose issues, advise customers, and identify tooling gaps (without needing to write production code) Technical Account Management (2 people today): owns technical delivery for enterprise customers, including configuration, integrations, complex escalations, data migrations, and ad-hoc technical requests. TAMs exist to take some technical work off the plates of CSMs and Implementation Managers and act as the first line of deep technical support. Careers Site Support (2 people today): Front-end developers building and maintaining customer-facing career sites for Sales prospects and customers, supporting demos, onboarding, and ongoing changes. This work is critical to both winning new deals and supporting customers post-sale. This role reports to the VP of Engineering Sitting in Engineering gives Technical Success the leverage needed to protect engineers from ad-hoc customer work over time and create clearer escalation paths Very hands-on. You'll be close to the work - joining customer calls when escalation or deep technical context is needed, working alongside TAMs and Careers Site Support, and getting into the detail of how delivery and enablement actually happen today. This is not a strategy-only leadership role. Your initial focus will be on understanding the product and the reality on the ground. You'll build deep product mastery across implementations, integrations, data work, and career sites, while also getting hands-on with live customer issues, escalations, and onboarding. The goal is to develop a clear picture of what's working, what's broken, and where effort is being spent, and to start identifying gaps in playbooks, processes, and ownership. By this point, core playbooks should exist for the main Technical Success workstreams and common scenarios. You'll have defined a clear operating model across Technical Account Management and Careers Site Support, built a strong understanding of the customer base (including key enterprise accounts and risk areas), and set clearer priorities for the team with better visibility into capacity and trade-offs. Around the 90-day mark, the function should start to feel more predictable and less reactive. Team structure will be clearly defined, with hiring underway if additional capacity is needed. You'll have delivered early wins on at-risk or high-impact accounts, and CTO and VP Engineering involvement in day-to-day technical customer work should be noticeably reduced. Technical Success is operating as a clearly owned and trusted function. There's visibility into customer health and delivery quality that didn't exist before, onboarding is faster and more consistent, and Sales and CS know exactly when and how to involve Technical Success. You've earned credibility with customers, the team, and leadership by being close to the work and delivering results. No This role enables expansion through adoption, readiness, and delivery quality Success is measured on efficiency, predictability, and reduced friction - not revenue targets The team is 4 people today and operating at capacity Part of this role is defining the output model and planning how (and if) the team should scale over time You don't need to write production code You do need to understand APIs, integrations, data flows, and SaaS architecture well enough to diagnose issues, make decisions, and identify tooling gaps Integrations (for example, calendar integrations) Data migrations from other ATSs Ad-hoc data change requests that currently require Engineering support What We Offer We want Pinpoint to be the best place you've ever worked-somewhere you feel valued, supported, and excited to grow. Here's what you'll get: Comprehensive healthcare - Excellent medical, dental, & vision coverage for you and your family Unlimited holidays - Take the time you need to rest and recharge Mental health support - Unlimited, immediate access to professional counseling via Spill Retirement contributions - 401k or pension contributions depending on your location Remote-first - Work where you're most productive, with flexibility and trust as the default Equity with real upside - Share in the long-term value you help create Fully paid parental leave . click apply for full job details
Retail Operations Manager - Experiential/Immersive Retail Agency - London (with UK & international travel) Are you a Retail Operations Manager looking for an exciting opportunity to lead the delivery of ambitious, culture-shaping retail and brand experiences? DNA Recruit are working for an award-winning experiential agency who are known for creating immersive retail environments and live brand spaces that place brands firmly into culture to find them a Retail Operations Manager. Working across some of the world's most recognisable names, they blend creativity with operational precision to deliver experiences that make headlines and work flawlessly behind the scenes. This is a senior, highly visible role for someone who thrives on complexity, scale and real-world execution, taking ownership of flagship retail environments from concept through to live operation. About the Role As Retail Operations Manager, you'll take responsibility for the end-to-end operational delivery of immersive retail and experiential spaces across multiple brands and markets. You'll work closely with Client Service, Creative and Production teams to turn bold ideas into robust, scalable operational models, ensuring every space opens on time, runs smoothly and delivers an exceptional guest experience. You'll lead new store openings, oversee live environments, and continuously refine operational frameworks to support growth, consistency and commercial performance. Key Responsibilities Retail & Experiential Operations Lead the operational delivery of immersive retail environments across multiple locations and brands Ensure each space launches on time, within budget and to exceptional operational and experience standards Develop scalable operational frameworks to support multi-site and multi-market rollouts Balance global brand standards with local legal, cultural and operational requirements Act as the senior operational contact for clients, partners and suppliers New Store Openings Oversee project timelines, budgets, risk management and supplier coordination Manage contractors, fabricators, landlords, local authorities and operational partners Ensure health & safety compliance and operational readiness across all locations Own the transition from build phase to live operation, establishing clear handover processes Capture learnings and evolve playbooks for future launches Live Operations & Optimisation Oversee day-to-day performance of live retail and brand environments Ensure consistent guest experience, service standards and brand execution Implement reporting, governance and issue-resolution processesSupport seasonal updates, refits and evolving experiential programmes Identify opportunities to improve efficiency, reduce cost and elevate experience quality Financial & Commercial Management Own operational budgets for new openings and live environments Maintain cost control without compromising creative or experience quality Identify opportunities to improve margins through smarter operational planning Forecast operational costs and support long-term client investment planning Leadership & Collaboration Lead and motivate internal teams, partners and suppliers Build strong cross-functional relationships with Client Service, Creative and Production Provide calm, decisive leadership in high-pressure environmentsShare best practice and operational expertise across the agency Skills & Experience Required Proven experience in retail operations, experiential, brand environments or complex physical spaces Looking for someone with experience in the hospitality sector Strong track record delivering new store openings or multi-site rollouts Confident managing budgets, suppliers and senior stakeholders Excellent operational planning, problem-solving and decision-making skills Comfortable working at pace in fast-moving, creative environments A collaborative, solutions-focused leader with strong commercial awareness Salary & Details Salary: Up to £70 -75k per annum Location: London (Hybrid, with UK & international travel) Job Reference: AW 248885 All applications are viewed and evaluated according to the role requirements. At DNA we aim to contact shortlisted candidates within 2 weeks. As we often receive a high volume of applications, we are unable to reply to everyone. If you have not heard back from us within 2 weeks, please consider your application unsuccessful - best regards the DNA team. DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds. Referral & Social Media We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them. Be the first to know about our latest roles by following us on LinkedIn, Twitter and Facebook. DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.
Feb 15, 2026
Full time
Retail Operations Manager - Experiential/Immersive Retail Agency - London (with UK & international travel) Are you a Retail Operations Manager looking for an exciting opportunity to lead the delivery of ambitious, culture-shaping retail and brand experiences? DNA Recruit are working for an award-winning experiential agency who are known for creating immersive retail environments and live brand spaces that place brands firmly into culture to find them a Retail Operations Manager. Working across some of the world's most recognisable names, they blend creativity with operational precision to deliver experiences that make headlines and work flawlessly behind the scenes. This is a senior, highly visible role for someone who thrives on complexity, scale and real-world execution, taking ownership of flagship retail environments from concept through to live operation. About the Role As Retail Operations Manager, you'll take responsibility for the end-to-end operational delivery of immersive retail and experiential spaces across multiple brands and markets. You'll work closely with Client Service, Creative and Production teams to turn bold ideas into robust, scalable operational models, ensuring every space opens on time, runs smoothly and delivers an exceptional guest experience. You'll lead new store openings, oversee live environments, and continuously refine operational frameworks to support growth, consistency and commercial performance. Key Responsibilities Retail & Experiential Operations Lead the operational delivery of immersive retail environments across multiple locations and brands Ensure each space launches on time, within budget and to exceptional operational and experience standards Develop scalable operational frameworks to support multi-site and multi-market rollouts Balance global brand standards with local legal, cultural and operational requirements Act as the senior operational contact for clients, partners and suppliers New Store Openings Oversee project timelines, budgets, risk management and supplier coordination Manage contractors, fabricators, landlords, local authorities and operational partners Ensure health & safety compliance and operational readiness across all locations Own the transition from build phase to live operation, establishing clear handover processes Capture learnings and evolve playbooks for future launches Live Operations & Optimisation Oversee day-to-day performance of live retail and brand environments Ensure consistent guest experience, service standards and brand execution Implement reporting, governance and issue-resolution processesSupport seasonal updates, refits and evolving experiential programmes Identify opportunities to improve efficiency, reduce cost and elevate experience quality Financial & Commercial Management Own operational budgets for new openings and live environments Maintain cost control without compromising creative or experience quality Identify opportunities to improve margins through smarter operational planning Forecast operational costs and support long-term client investment planning Leadership & Collaboration Lead and motivate internal teams, partners and suppliers Build strong cross-functional relationships with Client Service, Creative and Production Provide calm, decisive leadership in high-pressure environmentsShare best practice and operational expertise across the agency Skills & Experience Required Proven experience in retail operations, experiential, brand environments or complex physical spaces Looking for someone with experience in the hospitality sector Strong track record delivering new store openings or multi-site rollouts Confident managing budgets, suppliers and senior stakeholders Excellent operational planning, problem-solving and decision-making skills Comfortable working at pace in fast-moving, creative environments A collaborative, solutions-focused leader with strong commercial awareness Salary & Details Salary: Up to £70 -75k per annum Location: London (Hybrid, with UK & international travel) Job Reference: AW 248885 All applications are viewed and evaluated according to the role requirements. At DNA we aim to contact shortlisted candidates within 2 weeks. As we often receive a high volume of applications, we are unable to reply to everyone. If you have not heard back from us within 2 weeks, please consider your application unsuccessful - best regards the DNA team. DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds. Referral & Social Media We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them. Be the first to know about our latest roles by following us on LinkedIn, Twitter and Facebook. DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.
Head of Compliance - International Bank - SMF16 (Compliance Oversight) Responsibility for the Bank's compliance with the UK regulatory environment. About Our Client Our client is a well-established organisation within the financial services sector. As a key player in the industry, they are committed to maintaining high standards of regulatory compliance and operational excellence. Job Description Develop and implement compliance policies and procedures in line with regulatory requirements. Monitor and assess compliance risks, providing solutions to mitigate potential issues. Oversee compliance training programmes to ensure staff awareness and understanding. Act as the primary point of contact for regulatory bodies and external auditors. Prepare and deliver compliance reports to senior management and stakeholders. Conduct regular reviews and audits to ensure adherence to compliance standards. Advise on regulatory changes and their impact on the organisation's operations. Lead and manage the compliance team to achieve departmental goals. The Successful Applicant A successful Head of Compliance should have: Proven track record in UK compliance, ideally with experience of operating in the capacity of SMF16 in a wholesale or investment banking firm. The successful candidate will be of graduate calibre with a detailed working knowledge of the FCA and PRA handbooks and industry guidance and best practice. Excellent knowledge of the regulatory environment in the UK. A sound knowledge of banking products and business. Ability to create robust systems and processes and prepare high-quality written documents. Highly effective communication skills (written and spoken) and ability to engage and influence others. Prior experience of managing a team Professional compliance qualification preferred, but not required What's on Offer Competitive salary ranging from £120,000 -£160,000 per annum. Comprehensive pension scheme, health benefits, and performance-related bonus. Opportunity to work in a well-established organisation within the financial services sector. Permanent position based in the vibrant city of London. Office based role
Feb 12, 2026
Full time
Head of Compliance - International Bank - SMF16 (Compliance Oversight) Responsibility for the Bank's compliance with the UK regulatory environment. About Our Client Our client is a well-established organisation within the financial services sector. As a key player in the industry, they are committed to maintaining high standards of regulatory compliance and operational excellence. Job Description Develop and implement compliance policies and procedures in line with regulatory requirements. Monitor and assess compliance risks, providing solutions to mitigate potential issues. Oversee compliance training programmes to ensure staff awareness and understanding. Act as the primary point of contact for regulatory bodies and external auditors. Prepare and deliver compliance reports to senior management and stakeholders. Conduct regular reviews and audits to ensure adherence to compliance standards. Advise on regulatory changes and their impact on the organisation's operations. Lead and manage the compliance team to achieve departmental goals. The Successful Applicant A successful Head of Compliance should have: Proven track record in UK compliance, ideally with experience of operating in the capacity of SMF16 in a wholesale or investment banking firm. The successful candidate will be of graduate calibre with a detailed working knowledge of the FCA and PRA handbooks and industry guidance and best practice. Excellent knowledge of the regulatory environment in the UK. A sound knowledge of banking products and business. Ability to create robust systems and processes and prepare high-quality written documents. Highly effective communication skills (written and spoken) and ability to engage and influence others. Prior experience of managing a team Professional compliance qualification preferred, but not required What's on Offer Competitive salary ranging from £120,000 -£160,000 per annum. Comprehensive pension scheme, health benefits, and performance-related bonus. Opportunity to work in a well-established organisation within the financial services sector. Permanent position based in the vibrant city of London. Office based role
End Date Thursday 19 February 2026 Salary Range £0 - £0 Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Head of Economic Crime Prevention, LBCM Risk SALARY: Competitive salary package LOCATIONS: Bristol, Edinburgh, Leeds or London HOURS: Full-time About this opportunity We're offering an exciting opportunity for a motivated and experienced leader to head the Economic Crime Prevention (ECP) Risk team within Lloyds Bank Corporate Markets (LBCM). LBCM is the Group's Non-Ringfenced Bank and an independent legal entity with an international footprint - including branches in the Crown Dependencies (Isle of Man, Jersey and Guernsey), New York and Luxembourg as well as a subsidiaries in New York and Frankfurt. Our business is diverse and cross-jurisdictional - offering a range of global markets products to many different client types, as well as retail products to our customers in the Crown Dependencies. LBCM makes an important contribution to the Group, supporting its agenda of Helping Britain Prosper by connecting the Group, and the UK, to global markets.This is a senior leadership role providing strategic direction and oversight of ECP across LBCM. You'll help the business meet its regulatory obligations, maintain a robust and forward looking ECP risk framework, and engage effectively with internal stakeholders and service providers, as well as our regulators in the UK and international jurisdictions.Acting as a trusted focal point across LBCM, you'll work closely with first line teams and senior leaders, in both LBCM and the Ring Fenced Bank, to drive high standards of risk management, challenge, and governance. This role requires regulatory approval as Senior Manager Function 17 (SMF17) and reports directly to the LBCM Chief Risk Officer (SMF 4). As an SMF role, it is categorised as a Material Risk Taker (MRT). You'll also have a close working relationship with the Group Economic Crime Director, who is the SMF 17 for the Ring-Fenced Bank.Extensive experience and qualification in ECP, in the setting of a wholesale markets firm, are essential for the position - along with proven leadership experience and effective stakeholder management. As Head of ECP you'll be a key participant at LBCM's Risk Committee as well as a presenter at LBCM Board Risk Committee. The Ring-Fenced Bank offers specialist services to LBCM. Therefore, this role requires building and maintaining positive relationships with colleagues across the Ringfence. These relationships support delivering activities vital to LBCM's strategic ambitions.Key role responsibilities include: Providing leadership and strategic direction on economic crime prevention (AML; Sanctions; Fraud and Anti-Bribery) across the LBCM business. Providing oversight of compliance with economic crime obligations - as defined by regulation and the Group ECP Policy - and act as a focal point for LBCM's ECP activity. Ensuring LBCM has an ECP risk management framework which is sufficient to effectively manage the entities' ECP exposure. Working with LBCM and the Group's first line ECP teams and the business to challenge and support the effective identification, assessment and escalation of ECP risks. Ensuring the LBCM CRO, LBCM CEO and LBCM Board are fully engaged and apprised of any material ECP issues. Managing FCA engagement for any ECP matters pertaining to LBCM that require regulatory dialogue.If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. What you'll need - Key skills & capabilities: You'll need strong technical, advisory and influencing skills and experience of managing Economic Crime in a markets and retail focused business.Key Capabilities/Skills include: Extensive expertise in Economic Crime Prevention, with experience across markets and retail environments. Strong knowledge of UK regulatory frameworks, including sourcebooks and relevant legislation to the business. A curious, proactive mindset with a willingness to lead from the front. A Critical thinker with the ability to challenge first line teams and provide an independent qualitative and quantitative assessment of risks. Deep understanding of Risk Management Frameworks and toolkits. A breadth of knowledge and experience across the key businesses of LBCM and the wider financial services industry, particularly with regards to wholesale market operations, commercial banking and trading with the ability to interpret economic, political and social trends. A strong track record of delivering outcomes, shaping risk appetite, and embedding effective controls. High standards of conduct and regulatory integrity with a commitment to the interests of customers. Strong corporate governance understanding and ability to delegate effectively. Excellent communication skills with the ability to build open, constructive relationships at senior levels - including Boards, Executive teams and regulators. Experience providing constructive challenge to first line teams and navigating shared service environments. Promoter of positive culture within the LBCM Risk team in line with Group values and behaviours. About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability ConfidentScheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: • A generous pension contribution of up to 15%• An annual performance-related bonus• Share schemes including free shares• Benefits you can adapt to your lifestyle, such as discounted shopping• 30 days' holiday, with bank holidays on top• A range of wellbeing initiatives and generous parental leave policiesIf you're excited by the thought of becoming part of our team, get in touch.We'd love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change,
Feb 12, 2026
Full time
End Date Thursday 19 February 2026 Salary Range £0 - £0 Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Head of Economic Crime Prevention, LBCM Risk SALARY: Competitive salary package LOCATIONS: Bristol, Edinburgh, Leeds or London HOURS: Full-time About this opportunity We're offering an exciting opportunity for a motivated and experienced leader to head the Economic Crime Prevention (ECP) Risk team within Lloyds Bank Corporate Markets (LBCM). LBCM is the Group's Non-Ringfenced Bank and an independent legal entity with an international footprint - including branches in the Crown Dependencies (Isle of Man, Jersey and Guernsey), New York and Luxembourg as well as a subsidiaries in New York and Frankfurt. Our business is diverse and cross-jurisdictional - offering a range of global markets products to many different client types, as well as retail products to our customers in the Crown Dependencies. LBCM makes an important contribution to the Group, supporting its agenda of Helping Britain Prosper by connecting the Group, and the UK, to global markets.This is a senior leadership role providing strategic direction and oversight of ECP across LBCM. You'll help the business meet its regulatory obligations, maintain a robust and forward looking ECP risk framework, and engage effectively with internal stakeholders and service providers, as well as our regulators in the UK and international jurisdictions.Acting as a trusted focal point across LBCM, you'll work closely with first line teams and senior leaders, in both LBCM and the Ring Fenced Bank, to drive high standards of risk management, challenge, and governance. This role requires regulatory approval as Senior Manager Function 17 (SMF17) and reports directly to the LBCM Chief Risk Officer (SMF 4). As an SMF role, it is categorised as a Material Risk Taker (MRT). You'll also have a close working relationship with the Group Economic Crime Director, who is the SMF 17 for the Ring-Fenced Bank.Extensive experience and qualification in ECP, in the setting of a wholesale markets firm, are essential for the position - along with proven leadership experience and effective stakeholder management. As Head of ECP you'll be a key participant at LBCM's Risk Committee as well as a presenter at LBCM Board Risk Committee. The Ring-Fenced Bank offers specialist services to LBCM. Therefore, this role requires building and maintaining positive relationships with colleagues across the Ringfence. These relationships support delivering activities vital to LBCM's strategic ambitions.Key role responsibilities include: Providing leadership and strategic direction on economic crime prevention (AML; Sanctions; Fraud and Anti-Bribery) across the LBCM business. Providing oversight of compliance with economic crime obligations - as defined by regulation and the Group ECP Policy - and act as a focal point for LBCM's ECP activity. Ensuring LBCM has an ECP risk management framework which is sufficient to effectively manage the entities' ECP exposure. Working with LBCM and the Group's first line ECP teams and the business to challenge and support the effective identification, assessment and escalation of ECP risks. Ensuring the LBCM CRO, LBCM CEO and LBCM Board are fully engaged and apprised of any material ECP issues. Managing FCA engagement for any ECP matters pertaining to LBCM that require regulatory dialogue.If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. What you'll need - Key skills & capabilities: You'll need strong technical, advisory and influencing skills and experience of managing Economic Crime in a markets and retail focused business.Key Capabilities/Skills include: Extensive expertise in Economic Crime Prevention, with experience across markets and retail environments. Strong knowledge of UK regulatory frameworks, including sourcebooks and relevant legislation to the business. A curious, proactive mindset with a willingness to lead from the front. A Critical thinker with the ability to challenge first line teams and provide an independent qualitative and quantitative assessment of risks. Deep understanding of Risk Management Frameworks and toolkits. A breadth of knowledge and experience across the key businesses of LBCM and the wider financial services industry, particularly with regards to wholesale market operations, commercial banking and trading with the ability to interpret economic, political and social trends. A strong track record of delivering outcomes, shaping risk appetite, and embedding effective controls. High standards of conduct and regulatory integrity with a commitment to the interests of customers. Strong corporate governance understanding and ability to delegate effectively. Excellent communication skills with the ability to build open, constructive relationships at senior levels - including Boards, Executive teams and regulators. Experience providing constructive challenge to first line teams and navigating shared service environments. Promoter of positive culture within the LBCM Risk team in line with Group values and behaviours. About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability ConfidentScheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: • A generous pension contribution of up to 15%• An annual performance-related bonus• Share schemes including free shares• Benefits you can adapt to your lifestyle, such as discounted shopping• 30 days' holiday, with bank holidays on top• A range of wellbeing initiatives and generous parental leave policiesIf you're excited by the thought of becoming part of our team, get in touch.We'd love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change,
IT Team LeaderLocation - Shrewsbury Hybrid working with an expectation of 2 days per week on-site Reporting To Head of Digital & Analytics OverviewWe are seeking an experienced and hands-on IT Team Leader to join the business at a pivotal moment of transformation. With new private equity ownership and significant investment in IT, this is a rare opportunity to help shape the future of technology within a growing European organisation.The company operates 23 sites across Europe, including the UK, Ireland, Spain, France, the Netherlands, and Belgium, and is undertaking a major transition from on-premise technology to cloud-based solutions.This role will play a key part in ensuring IT is a trusted partner to the wider business, building strong relationships across departments and supporting ongoing growth and change. Key Responsibilities Lead and support the delivery of IT services across the business, ensuring a secure, reliable, and high-performing IT environment. Report to the Head of Digital & Analytics, contributing to IT strategy, governance, and technology roadmaps. Build strong, collaborative relationships with stakeholders across all departments, acting as a trusted IT partner to the business Line-manage a small onshore team consisting of: 1 Infrastructure Engineer 1 IT Support Engineer Manage and support an offshore front-line IT support team, ensuring service quality, performance (SLAs), and continuous improvement Act as a technical escalation point for complex infrastructure, security, and systems issues Own and oversee Microsoft tenant administration (Microsoft 365), including platform configuration, security baselines, and service health. Manage identity and access management through Azure AD / Entra ID (users, groups, RBAC, MFA, Conditional Access, Joiner/Mover/Leaver processes) Oversee infrastructure management across on-prem and cloud environments (network, servers, endpoints, core services), including monitoring, availability, and capacity planning Own applications, endpoint management, and patch management, ensuring timely updates and minimal business disruption. Support and deliver cloud migration/modernisation activities from on-prem to cloud platforms, working with internal teams and external partners. Ensure effective incident, problem, and change management (root cause analysis, preventative actions, change control/CAB where applicable) Manage IT procurement and requisitions, including quotes, renewals, licensing, and vendor performance Support onboarding and offboarding, ensuring devices, access, licensing, and security requirements are consistently applied. Maintain accurate documentation (runbooks, procedures, knowledge base, diagrams) and contribute to process standardisation/automation Travel occasionally to European sites as required Skills & Experience Strong, broad knowledge of IT systems, including: Microsoft technologies (Microsoft 365, Azure/Entra, tenants) Domains and identity management Infrastructure (on-premise and cloud) IT security principles and controls Specialist or advanced expertise in 1-2 key areas, ideally infrastructure and/or security Proven experience leading or managing IT teams, including remote/offshore teams Experience supporting or delivering cloud migration or modernisation programmes Strong communication skills with the ability to engage both technical and non-technical stakeholders Comfortable working in a fast-moving environment undergoing change What's on Offer Significant investment in IT with access to best-in-class tools and platforms A rare opportunity to join the business at a time of major transformation and growth Exposure to a multi-country European IT landscape Clear opportunities for career development as the business expands The chance to make a tangible impact under new private equity ownership Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Feb 10, 2026
Full time
IT Team LeaderLocation - Shrewsbury Hybrid working with an expectation of 2 days per week on-site Reporting To Head of Digital & Analytics OverviewWe are seeking an experienced and hands-on IT Team Leader to join the business at a pivotal moment of transformation. With new private equity ownership and significant investment in IT, this is a rare opportunity to help shape the future of technology within a growing European organisation.The company operates 23 sites across Europe, including the UK, Ireland, Spain, France, the Netherlands, and Belgium, and is undertaking a major transition from on-premise technology to cloud-based solutions.This role will play a key part in ensuring IT is a trusted partner to the wider business, building strong relationships across departments and supporting ongoing growth and change. Key Responsibilities Lead and support the delivery of IT services across the business, ensuring a secure, reliable, and high-performing IT environment. Report to the Head of Digital & Analytics, contributing to IT strategy, governance, and technology roadmaps. Build strong, collaborative relationships with stakeholders across all departments, acting as a trusted IT partner to the business Line-manage a small onshore team consisting of: 1 Infrastructure Engineer 1 IT Support Engineer Manage and support an offshore front-line IT support team, ensuring service quality, performance (SLAs), and continuous improvement Act as a technical escalation point for complex infrastructure, security, and systems issues Own and oversee Microsoft tenant administration (Microsoft 365), including platform configuration, security baselines, and service health. Manage identity and access management through Azure AD / Entra ID (users, groups, RBAC, MFA, Conditional Access, Joiner/Mover/Leaver processes) Oversee infrastructure management across on-prem and cloud environments (network, servers, endpoints, core services), including monitoring, availability, and capacity planning Own applications, endpoint management, and patch management, ensuring timely updates and minimal business disruption. Support and deliver cloud migration/modernisation activities from on-prem to cloud platforms, working with internal teams and external partners. Ensure effective incident, problem, and change management (root cause analysis, preventative actions, change control/CAB where applicable) Manage IT procurement and requisitions, including quotes, renewals, licensing, and vendor performance Support onboarding and offboarding, ensuring devices, access, licensing, and security requirements are consistently applied. Maintain accurate documentation (runbooks, procedures, knowledge base, diagrams) and contribute to process standardisation/automation Travel occasionally to European sites as required Skills & Experience Strong, broad knowledge of IT systems, including: Microsoft technologies (Microsoft 365, Azure/Entra, tenants) Domains and identity management Infrastructure (on-premise and cloud) IT security principles and controls Specialist or advanced expertise in 1-2 key areas, ideally infrastructure and/or security Proven experience leading or managing IT teams, including remote/offshore teams Experience supporting or delivering cloud migration or modernisation programmes Strong communication skills with the ability to engage both technical and non-technical stakeholders Comfortable working in a fast-moving environment undergoing change What's on Offer Significant investment in IT with access to best-in-class tools and platforms A rare opportunity to join the business at a time of major transformation and growth Exposure to a multi-country European IT landscape Clear opportunities for career development as the business expands The chance to make a tangible impact under new private equity ownership Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Head of Legal page is loaded Head of Legallocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: REQ\_At Believ, formerly known as Liberty Charge, we're committed to sustainable transport being accessible to everyone. We're a Charge Point Operator (CPO) on a mission to create the UK's most reliable electric vehicle charging network that doesn't cost the earth and leaves no one behind. Providing equitable access to electric vehicle charging, and achieving cleaner air for all, is at the heart of the Believ mission. We work closely with local authorities and businesses to deliver reliable, high quality charging networks at pace, at scale and at zero cost.We offer all the advantages of being a scale-up business, but with the added security and long-term backing from well-known parents - Liberty Global (who also own our delivery partner, Virgin Media O2) and Zouk Capital (who manage the Government's Charging Investment Infrastructure Fund).You'll be joining this exciting journey during our scale-up phase and working with us to hit the ambitious targets our shareholders have set. You'll become part of a passionate and supportive team in a fast-paced, dynamic and result-driven environment. About the role Reporting into the Legal Director, you will provide strong leadership in overseeing, supporting and developing a team of UK based lawyers currently consisting of: 2 senior legal counsels, 1 legal counsel and 1 paralegal. This team oversees all aspects of Believ's EV charge point network including securing property / land interests, planning, design & construction and operations & maintenance.You will be instrumental in shaping Believ's legal, regulatory and compliance function. Overseeing Network Operations Manage a busy pipeline of Public Sector and Private Sector transactions in England & Wales, Scotland and Northern Ireland, ensuring these are appropriately resourced. Partnering with key internal stakeholders to ensure clear visibility of the pipeline. Manage all aspects of property acquisition including title due diligence, putting in place Concession Contracts, Framework Agreements, Agreements for Lease, Leases, Licences etc, attending to SDLT and Land Registry registration. Manage all supply side agreements relating to the operation of the EV charge point network including: IT software & hardware purchasing, services and outsourcing, construction contracts, energy purchasing / supply agreements. In the absence of an in-house procurement function, working with the Business to define requirements, pricing mechanisms, service levels and remedies for supplier non-performance. Maintain your own contract workload which may consist of: introducer / commission agreements, network roaming agreements and the property and supply side agreements mentioned above. Partner with the tenders & Sales teams on RFIs, RFPs and advise on public procurement challenges and issues. Develop initiatives to reduce contract negotiation times with local authorities and private landlords. Proactively identify, manage and mitigate risks whilst enabling the Business to move forward on its objectives, including ensuring contract termination / renewals and variations are progressed in a timely manner. Prepare and have oversight of legal budgets, monitoring Legal spend and conducting regular reviews of external law firms and conduct RFPs for Legal Services as required. Ensure templates and contract negotiation playbooks are continually revised and updated. Drive the adoption and optimisation of legal technology including AI and contract management systems. Build strong working relationships with key stakeholders, provide regular training and encourage business partnering between Legal and Business teams. Leading on General Compliance This is an evolving role with the aim of embedding a culture of legal engagement and compliance across the Business. This role will initially entail: Manage and maintain Believ's ISO certifications including ISO audit preparation, applications for new ISOs and liaising with external auditors and internal stakeholders as necessary. Manage and maintain Believ's B-Corp certification. Oversee Believ's insurance requirements to ensure all areas of Business operations are adequately covered. Support Business areas on contract lifecycle management, tracking contractual obligations and advising on strategy and mitigations against known-breaches. Oversee Believ's compliance with key legislation - e.g. Public Charge Point Regulations reporting obligations. Monitor regulatory developments and industry trends being mindful of evolving product offerings in the EV space (e.g. (e.g. solar power canopies, vehicle to grid, battery storage). Draft and revise corporate policies such as Modern Slavery, Anti-bribery, Business Continuity, Privacy etc. Develop and implement legal procedures and policies to ensure adherence to best practice and compliance with law. Attend industry working groups and co-ordinate Believ's response to public consultations. Other Work closely with the Legal Director to help turn legal priorities into practical business strategy and support the company's growth from the legal side Deputise for the Legal Director at SLT and Board meetings. On an as needs basis: company secretariat activities, overseeing Believ's trade mark portfolio, GDPR & data protection, supporting on M&A activity. About you At Believ, we are building a culture that attracts and retains the best talent. We are a dedicated and high-performing team, accustomed to working at pace in an ever-evolving industry, and we are looking for people who are as passionate as us about cutting carbon emissions and providing cleaner air for all. The successful Candidate will be a qualified solicitor (SRA) in England & Wales with the following attributes and skills: Minimum of 10 years of post-qualification experience including in-house ideally in a fast-paced environment. Significant experience in negotiating and advising on commercial contracts. Significant experience with property law and negotiating Leases and Licences. Previous network infrastructure roll out experience (e.g. EV, mobile, broadband, electricity) or demonstrable experience of learning new sectors. Experience of coaching and developing team members. Demonstrable experience of designing and implementing pre and post contracting processes and procedures and driving and leading deals towards completion. Thrives working in a scale-up environment where goal posts are constantly moving and new solutions / business models are being trialed. Commercial acumen to understand how to structure advice and approach in a start-up and new industry environment. Excellent communication and stakeholder management skills. Above all, you will be up for the challenge and have a willingness to really embed yourself in the Business by rolling you sleeves up and diving in! Benefits Competitive salary and bonus scheme 25 days' annual leave, plus the usual 8 UK Bank Holidays and the option to purchase up to 5 additional days per year\ Access to wellbeing and mental health benefits such as the Calm app, personal medical insurance, critical illness cover, dental, optical & travel insurance, income protection and life assurance Pension contribution matched up to 10% Access to our car benefit scheme and cycle to work scheme Access to our online learning platform to continue to develop and grow your career with us. 16 hours a year Volunteer Time Off to support causes that are important to you Virgin Media / O2 discounts and offers Access to VIP Arena Suites at the O2 Arena (London) and First Direct Arena (Leeds) Enhanced parental leave policies\ This perk can only be availed for the following calendar year by employees who started before 1st December Location The business
Feb 06, 2026
Full time
Head of Legal page is loaded Head of Legallocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: REQ\_At Believ, formerly known as Liberty Charge, we're committed to sustainable transport being accessible to everyone. We're a Charge Point Operator (CPO) on a mission to create the UK's most reliable electric vehicle charging network that doesn't cost the earth and leaves no one behind. Providing equitable access to electric vehicle charging, and achieving cleaner air for all, is at the heart of the Believ mission. We work closely with local authorities and businesses to deliver reliable, high quality charging networks at pace, at scale and at zero cost.We offer all the advantages of being a scale-up business, but with the added security and long-term backing from well-known parents - Liberty Global (who also own our delivery partner, Virgin Media O2) and Zouk Capital (who manage the Government's Charging Investment Infrastructure Fund).You'll be joining this exciting journey during our scale-up phase and working with us to hit the ambitious targets our shareholders have set. You'll become part of a passionate and supportive team in a fast-paced, dynamic and result-driven environment. About the role Reporting into the Legal Director, you will provide strong leadership in overseeing, supporting and developing a team of UK based lawyers currently consisting of: 2 senior legal counsels, 1 legal counsel and 1 paralegal. This team oversees all aspects of Believ's EV charge point network including securing property / land interests, planning, design & construction and operations & maintenance.You will be instrumental in shaping Believ's legal, regulatory and compliance function. Overseeing Network Operations Manage a busy pipeline of Public Sector and Private Sector transactions in England & Wales, Scotland and Northern Ireland, ensuring these are appropriately resourced. Partnering with key internal stakeholders to ensure clear visibility of the pipeline. Manage all aspects of property acquisition including title due diligence, putting in place Concession Contracts, Framework Agreements, Agreements for Lease, Leases, Licences etc, attending to SDLT and Land Registry registration. Manage all supply side agreements relating to the operation of the EV charge point network including: IT software & hardware purchasing, services and outsourcing, construction contracts, energy purchasing / supply agreements. In the absence of an in-house procurement function, working with the Business to define requirements, pricing mechanisms, service levels and remedies for supplier non-performance. Maintain your own contract workload which may consist of: introducer / commission agreements, network roaming agreements and the property and supply side agreements mentioned above. Partner with the tenders & Sales teams on RFIs, RFPs and advise on public procurement challenges and issues. Develop initiatives to reduce contract negotiation times with local authorities and private landlords. Proactively identify, manage and mitigate risks whilst enabling the Business to move forward on its objectives, including ensuring contract termination / renewals and variations are progressed in a timely manner. Prepare and have oversight of legal budgets, monitoring Legal spend and conducting regular reviews of external law firms and conduct RFPs for Legal Services as required. Ensure templates and contract negotiation playbooks are continually revised and updated. Drive the adoption and optimisation of legal technology including AI and contract management systems. Build strong working relationships with key stakeholders, provide regular training and encourage business partnering between Legal and Business teams. Leading on General Compliance This is an evolving role with the aim of embedding a culture of legal engagement and compliance across the Business. This role will initially entail: Manage and maintain Believ's ISO certifications including ISO audit preparation, applications for new ISOs and liaising with external auditors and internal stakeholders as necessary. Manage and maintain Believ's B-Corp certification. Oversee Believ's insurance requirements to ensure all areas of Business operations are adequately covered. Support Business areas on contract lifecycle management, tracking contractual obligations and advising on strategy and mitigations against known-breaches. Oversee Believ's compliance with key legislation - e.g. Public Charge Point Regulations reporting obligations. Monitor regulatory developments and industry trends being mindful of evolving product offerings in the EV space (e.g. (e.g. solar power canopies, vehicle to grid, battery storage). Draft and revise corporate policies such as Modern Slavery, Anti-bribery, Business Continuity, Privacy etc. Develop and implement legal procedures and policies to ensure adherence to best practice and compliance with law. Attend industry working groups and co-ordinate Believ's response to public consultations. Other Work closely with the Legal Director to help turn legal priorities into practical business strategy and support the company's growth from the legal side Deputise for the Legal Director at SLT and Board meetings. On an as needs basis: company secretariat activities, overseeing Believ's trade mark portfolio, GDPR & data protection, supporting on M&A activity. About you At Believ, we are building a culture that attracts and retains the best talent. We are a dedicated and high-performing team, accustomed to working at pace in an ever-evolving industry, and we are looking for people who are as passionate as us about cutting carbon emissions and providing cleaner air for all. The successful Candidate will be a qualified solicitor (SRA) in England & Wales with the following attributes and skills: Minimum of 10 years of post-qualification experience including in-house ideally in a fast-paced environment. Significant experience in negotiating and advising on commercial contracts. Significant experience with property law and negotiating Leases and Licences. Previous network infrastructure roll out experience (e.g. EV, mobile, broadband, electricity) or demonstrable experience of learning new sectors. Experience of coaching and developing team members. Demonstrable experience of designing and implementing pre and post contracting processes and procedures and driving and leading deals towards completion. Thrives working in a scale-up environment where goal posts are constantly moving and new solutions / business models are being trialed. Commercial acumen to understand how to structure advice and approach in a start-up and new industry environment. Excellent communication and stakeholder management skills. Above all, you will be up for the challenge and have a willingness to really embed yourself in the Business by rolling you sleeves up and diving in! Benefits Competitive salary and bonus scheme 25 days' annual leave, plus the usual 8 UK Bank Holidays and the option to purchase up to 5 additional days per year\ Access to wellbeing and mental health benefits such as the Calm app, personal medical insurance, critical illness cover, dental, optical & travel insurance, income protection and life assurance Pension contribution matched up to 10% Access to our car benefit scheme and cycle to work scheme Access to our online learning platform to continue to develop and grow your career with us. 16 hours a year Volunteer Time Off to support causes that are important to you Virgin Media / O2 discounts and offers Access to VIP Arena Suites at the O2 Arena (London) and First Direct Arena (Leeds) Enhanced parental leave policies\ This perk can only be availed for the following calendar year by employees who started before 1st December Location The business
Overview A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers in creating meaningful 'me time' moments, we're in the business of helping people thrive. Working in an ever-changing scale-up where things are messy and resources are limited isn't for everyone. If you thrive in environments with fixed processes, clearly separated teams, and low tolerance for challenge, then, if we're honest, we're probably not for you. But if you enjoy imposing structure, raising standards, and acting as the calm authority between business and complex technical systems, you'll likely love it here. The people you'll like to work with and the systems you'll enjoy untangling: Role As a Data Technical Delivery Manager, reporting to the Head of Customer Data and Technology your purpose will be to turn loosely defined business questions into high-quality, executable technical work across GTM Tech, Data Engineering, and Analytics. You'll own the single intake ("front door") for all data requests, ensuring every ticket is technically complete, correctly decomposed, and transparently tracked as it moves from CRM changes, through data pipelines, and into analytics and dashboards. Day to day, that means challenging requests like "I need a dashboard" and breaking them down into the real work underneath: Do we need a new Salesforce field or object change? Does the BigQuery pipeline need to be updated? Is the semantic layer ready for analysts to use? You'll act as the quality gatekeeper, returning unclear or under-defined tickets to stakeholders, protecting engineering focus, and ensuring delivery is predictable rather than reactive. Essentially, to ensure you succeed in this role you're going to need 5+ years' experience in technical delivery, data operations, or technical project management A strong working understanding of the end-to-end data lifecycle (Salesforce BigQuery analytics tools such as Looker) Advanced, hands-on experience with Jira, including workflow design, automation, and cross-project dependency tracking Proven experience running cross-functional Agile ceremonies (stand-ups, planning, backlog refinement) for technical teams Conversational-level English (spoken and written) - English is our company language and used for all business-wide communication It will also help you to have Experience working directly with Salesforce schemas, objects, and the downstream reporting impact of schema changes A background in environments where multiple technical teams depend on each other to deliver end-to-end outcomes Certifications such as PMP, Scrum Master, or Salesforce Administrator (or equivalent real-world experience) What success looks like in your first months Launching a single, standardised intake process for all data requests Creating clear dependency visibility so teams aren't blocked by unclear hand-offs Cleaning up and restructuring existing backlogs so only "delivery-ready" work remains Benefits Some of the benefits we offer are: This is a fully remote position. We take pride in being a globally distributed team. A generous holiday allowance of 26 days plus public holidays. Access to a global learning and development program, wellness benefits, and discounts across partner platforms. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more. Our Diversity and Inclusion Commitment We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. Kindly submit your application and CV in English to ensure it is successfully reviewed.
Feb 05, 2026
Full time
Overview A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers in creating meaningful 'me time' moments, we're in the business of helping people thrive. Working in an ever-changing scale-up where things are messy and resources are limited isn't for everyone. If you thrive in environments with fixed processes, clearly separated teams, and low tolerance for challenge, then, if we're honest, we're probably not for you. But if you enjoy imposing structure, raising standards, and acting as the calm authority between business and complex technical systems, you'll likely love it here. The people you'll like to work with and the systems you'll enjoy untangling: Role As a Data Technical Delivery Manager, reporting to the Head of Customer Data and Technology your purpose will be to turn loosely defined business questions into high-quality, executable technical work across GTM Tech, Data Engineering, and Analytics. You'll own the single intake ("front door") for all data requests, ensuring every ticket is technically complete, correctly decomposed, and transparently tracked as it moves from CRM changes, through data pipelines, and into analytics and dashboards. Day to day, that means challenging requests like "I need a dashboard" and breaking them down into the real work underneath: Do we need a new Salesforce field or object change? Does the BigQuery pipeline need to be updated? Is the semantic layer ready for analysts to use? You'll act as the quality gatekeeper, returning unclear or under-defined tickets to stakeholders, protecting engineering focus, and ensuring delivery is predictable rather than reactive. Essentially, to ensure you succeed in this role you're going to need 5+ years' experience in technical delivery, data operations, or technical project management A strong working understanding of the end-to-end data lifecycle (Salesforce BigQuery analytics tools such as Looker) Advanced, hands-on experience with Jira, including workflow design, automation, and cross-project dependency tracking Proven experience running cross-functional Agile ceremonies (stand-ups, planning, backlog refinement) for technical teams Conversational-level English (spoken and written) - English is our company language and used for all business-wide communication It will also help you to have Experience working directly with Salesforce schemas, objects, and the downstream reporting impact of schema changes A background in environments where multiple technical teams depend on each other to deliver end-to-end outcomes Certifications such as PMP, Scrum Master, or Salesforce Administrator (or equivalent real-world experience) What success looks like in your first months Launching a single, standardised intake process for all data requests Creating clear dependency visibility so teams aren't blocked by unclear hand-offs Cleaning up and restructuring existing backlogs so only "delivery-ready" work remains Benefits Some of the benefits we offer are: This is a fully remote position. We take pride in being a globally distributed team. A generous holiday allowance of 26 days plus public holidays. Access to a global learning and development program, wellness benefits, and discounts across partner platforms. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more. Our Diversity and Inclusion Commitment We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. Kindly submit your application and CV in English to ensure it is successfully reviewed.
Overview Salary Basis Per annum Enhancements/Additional Payments 1 Saturday in 2 uplift Leave Entitlement 26 days Application Deadline 03/04/2025, 23:55 Anticipated Interview Date(s) TBC About the Borough In Sutton, there is much for us to be proud of both as a council and as a borough. This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ. Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment. All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough. We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton. This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family. Situated in Zone 5, Sutton is less than 30 minutes by train from central London, and south and south west London are easily accessible by public transport. There are 10 train stations which serve key neighbourhoods within the borough providing direct connections to London Victoria, London Bridge, London Blackfriars and St Pancras International. Sutton also has direct rail connections with Epsom, Dorking, Guildford and Horsham, as well as Wimbledon for an interchange with the London Underground and West Croydon for the London Overground. There's also an extensive road network which provides close and easy access to the M25 and M23. About the Role and our Ideal Candidate An exciting opportunity has arisen within Sutton Council's Cultural Services team for a Customer Service Officer with a focus on supporting our Heritage Service. Working closely under the direction of the Heritage Service, you will be responsible for delivering frontline objectives around service development, public engagement and volunteering, and the day-to-day management of Sutton's heritage buildings. You must be a team player and have excellent interpersonal skills to communicate with a diverse range of customers, volunteers, partner agencies and other council departments. You will be an ambassador for providing excellent customer care, as well as help to deliver events and activities that increase engagement. You will be required to handle customer information records in accordance with data protection and information governance procedures. You will need to be confident in using IT for your own work and in helping volunteers use IT specialist equipment, systems and software. You will make the heritage houses a welcoming and vibrant place that people want to use and enjoy. Flexibility is key as you will be asked to cover at any of the heritage houses across the borough, and shifts will include weekends. The role requires a degree of multi-tasking and working under pressure during busy times. This role is not a traditional customer service role and no two days are the same. A Heritage qualification or Heritage experience will be an advantage. Working pattern required is Every Thursday,Friday and alternative Saturdays About Us Sutton Council's Cultural Services is made up of a network of eight public libraries, three heritage houses and a year-round cultural programme for all ages. Cultural Services provide a key part of community life in Sutton, supporting everything from early years development, digital literacy and community activities, to study space, cultural celebrations and access to Council services. Sutton Council's Cultural Framework sets out the Council's ambition to expand cultural activity in Sutton, supporting the Borough's approach to developing place, economic growth and community cohesion. Our Offer To You As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. Employees have access to a wide range of benefits, some of which include: Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) General Council Flexi-time (Please note, this applies to roles at grades 1-9 only) Public Health Service Localised Flexi-time Scheme - accrual of up to 5 days per year Three volunteering days per year in Sutton Comprehensive learning and development programme Local and national discounts for shopping, eating out and leisure activities Interest free season ticket loans Local Government Pension Scheme Car parking scheme Bicycle loan facilities and cycle to work scheme Zip car scheme Free eye tests and contribution towards glasses Confidential wellbeing and counselling support Subsidised gym membership Application Process Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. To support our diversity agenda and reduce the risk of bias in our recruitment activities, our short listing process completely anonymises personal information that can identify job applicants e.g. name, title etc. Our hiring managers review and short list applications based on the information provided as part of your application as to how well you meet the requirements and criteria for the role, as outlined in the job profile. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. Additional Information We pride ourselves on being a diverse, inclusive and welcoming Borough and we aim to create a workforce which reflects the community we serve - the key highlights from our recent Equalities Workforce Report can be seen here. We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates, as these groups are currently under-represented in our workforce. As part of our Disability Confident Committed status, we guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda. The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking theGOV.UK website for right to work guidance. This opportunity is closed to applications.
Feb 03, 2026
Full time
Overview Salary Basis Per annum Enhancements/Additional Payments 1 Saturday in 2 uplift Leave Entitlement 26 days Application Deadline 03/04/2025, 23:55 Anticipated Interview Date(s) TBC About the Borough In Sutton, there is much for us to be proud of both as a council and as a borough. This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ. Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment. All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough. We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton. This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family. Situated in Zone 5, Sutton is less than 30 minutes by train from central London, and south and south west London are easily accessible by public transport. There are 10 train stations which serve key neighbourhoods within the borough providing direct connections to London Victoria, London Bridge, London Blackfriars and St Pancras International. Sutton also has direct rail connections with Epsom, Dorking, Guildford and Horsham, as well as Wimbledon for an interchange with the London Underground and West Croydon for the London Overground. There's also an extensive road network which provides close and easy access to the M25 and M23. About the Role and our Ideal Candidate An exciting opportunity has arisen within Sutton Council's Cultural Services team for a Customer Service Officer with a focus on supporting our Heritage Service. Working closely under the direction of the Heritage Service, you will be responsible for delivering frontline objectives around service development, public engagement and volunteering, and the day-to-day management of Sutton's heritage buildings. You must be a team player and have excellent interpersonal skills to communicate with a diverse range of customers, volunteers, partner agencies and other council departments. You will be an ambassador for providing excellent customer care, as well as help to deliver events and activities that increase engagement. You will be required to handle customer information records in accordance with data protection and information governance procedures. You will need to be confident in using IT for your own work and in helping volunteers use IT specialist equipment, systems and software. You will make the heritage houses a welcoming and vibrant place that people want to use and enjoy. Flexibility is key as you will be asked to cover at any of the heritage houses across the borough, and shifts will include weekends. The role requires a degree of multi-tasking and working under pressure during busy times. This role is not a traditional customer service role and no two days are the same. A Heritage qualification or Heritage experience will be an advantage. Working pattern required is Every Thursday,Friday and alternative Saturdays About Us Sutton Council's Cultural Services is made up of a network of eight public libraries, three heritage houses and a year-round cultural programme for all ages. Cultural Services provide a key part of community life in Sutton, supporting everything from early years development, digital literacy and community activities, to study space, cultural celebrations and access to Council services. Sutton Council's Cultural Framework sets out the Council's ambition to expand cultural activity in Sutton, supporting the Borough's approach to developing place, economic growth and community cohesion. Our Offer To You As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. Employees have access to a wide range of benefits, some of which include: Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) General Council Flexi-time (Please note, this applies to roles at grades 1-9 only) Public Health Service Localised Flexi-time Scheme - accrual of up to 5 days per year Three volunteering days per year in Sutton Comprehensive learning and development programme Local and national discounts for shopping, eating out and leisure activities Interest free season ticket loans Local Government Pension Scheme Car parking scheme Bicycle loan facilities and cycle to work scheme Zip car scheme Free eye tests and contribution towards glasses Confidential wellbeing and counselling support Subsidised gym membership Application Process Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. To support our diversity agenda and reduce the risk of bias in our recruitment activities, our short listing process completely anonymises personal information that can identify job applicants e.g. name, title etc. Our hiring managers review and short list applications based on the information provided as part of your application as to how well you meet the requirements and criteria for the role, as outlined in the job profile. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. Additional Information We pride ourselves on being a diverse, inclusive and welcoming Borough and we aim to create a workforce which reflects the community we serve - the key highlights from our recent Equalities Workforce Report can be seen here. We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates, as these groups are currently under-represented in our workforce. As part of our Disability Confident Committed status, we guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda. The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking theGOV.UK website for right to work guidance. This opportunity is closed to applications.
Belfast, Northern Ireland, United Kingdom Join TRG Screen: Building World-Class Teams. One Expert at a Time. Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation? At TRG Screen, we're not just redefining how organizations manage their subscription expenses - we're shaping the future of the industry. With cutting-edge solutions and a commitment to excellence, we empower businesses around the globe to optimize their subscription investments and drive sustainable growth. Join us in our mission to revolutionize subscription management and make a meaningful impact on the way businesses access and utilize critical information. At TRG Screen, your talent and ambition will find a home, where opportunities for growth and advancement abound. About TRG Screen TRG Screen is the leading provider of market data and subscription management technology and automation solutions, tailored to the unique needs of financial institutions and legal firms. Our integrated suite of solutions includes market data and subscription spend management, usage management, compliance reporting, and comprehensive managed services, which hundreds of clients worldwide use to remove cumbersome and inaccurate manual processes and gain control over market data and subscription costs at scale. For more than 25 years, TRG Screen has enabled businesses who rely on market data to monitor and strategically manage spending and usage of data and information services, including market data, research, software licenses, consulting and other necessary corporate expenses. TRG Screen solutions give decisionmakers full transparency into subscription spend and usage, enabling them to proactively manage subscription costs at scale, conduct more informed vendor negotiations, improve governance, and avoid unnecessary spending on these mission critical business services. TRG Screen is headquartered in New York City, with offices in Europe and Asia, as well as a 24x7 client support center in Bangalore, India. TRG Screen is a portfolio company of Vista Equity Partners, one of the world's largest and most respected private equity firms. The Role TRG Screen are searching for a Senior DevOps Engineer, who will be responsible for driving the automation, tooling, and infrastructure that powers our platform's deployment, monitoring, and operations. Sitting within our CloudOps team, you'll partner with engineering teams to ensure reliability, compliance, and security while mentoring team members and leading critical infrastructure initiatives. Responsibilities Infrastructure & Platform Design and implement scalable, cloud-native infrastructure using Infrastructure as Code (Terraform, CloudFormation) Lead architectural decisions for platform reliability, security, and performance Own critical infrastructure components and drive standards across the organization Manage containerized applications running in Docker Be able to troubleshoot application components such as connectivity to RabbitMQ or remote sftp servers. 2. CI/CD & Automation Build and optimize CI/CD pipelines for maximum deployment velocity and safety Implement GitOps practices and automate operational workflows Develop custom tooling, dashboards, and scripts to enhance team productivity 3. Security & Compliance Integrate security guardrails early in the development lifecycle (DevSecOps) Maintain system hardening, patching, and compliance requirements Develop and validate disaster recovery and fault tolerance strategies Ability to create detailed technical documentation, such as runbooks, for complex deployments. Mentor junior engineers and promote engineering best practices Partner with architects and security teams on platform evolution Create clear documentation for operational procedures and architecture decisions Qualifications and Experience 6+ years with Infrastructure as Code tools (Terraform, Ansible, Pulumi) 3+ years with container orchestration (Kubernetes, EKS, etc) Deep understanding of cloud platforms (AWS or Azure) and cloud-native patterns Proven track record building and maintaining CI/CD pipelines (GitHub Actions, GitLab CI, Azure DevOps, Jenkins) Experience withconfiguration managementtools such asChef / Puppet Strong proficiency in scripting/programming (Python, Go, or similar) Experience with observability platforms (Datadog, New Relic, Prometheus/Grafana) Knowledge of microservices architecture and service mesh technologies Understanding of security best practices and compliance frameworks Comfortable with asynchronous collaboration tools (Slack, Teams) Agile mindset with focus on iterative delivery Ability to evaluate and adopt new technologies strategically Nice to Have Experience with platform engineering and internal developer platforms Knowledge of GitOps tools (ArgoCD, Flux) Familiarity with policy-as-code (OPA, Kyverno) Experience with FinOps and cloud cost optimization Contributions to open-source DevOps projects Familiarity with Docker image pipelines and artifact repositories Salary Range Join TRG Screen and unlock your potential in an environment where innovation thrives, opportunities abound, and your contributions make a difference. We are an equal opportunities employer. We recognise and value the power of diversity in our workplace and are committed to being an employer of choice for everyone. We welcome and encourage applicants from all backgrounds. All applications for employment are considered strictly on the basis of merit. At TRG Screen, we understand that diverse and inclusive teams are not just beneficial, they are essential to our success. We recognize that embracing diverse perspectives, backgrounds, and experiences fosters innovation, enhances problem-solving capabilities, and drives better business outcomes. By cultivating a culture of inclusion where every voice is heard and valued, we empower our world class teams to thrive, excel, and drive positive change. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
Feb 03, 2026
Full time
Belfast, Northern Ireland, United Kingdom Join TRG Screen: Building World-Class Teams. One Expert at a Time. Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation? At TRG Screen, we're not just redefining how organizations manage their subscription expenses - we're shaping the future of the industry. With cutting-edge solutions and a commitment to excellence, we empower businesses around the globe to optimize their subscription investments and drive sustainable growth. Join us in our mission to revolutionize subscription management and make a meaningful impact on the way businesses access and utilize critical information. At TRG Screen, your talent and ambition will find a home, where opportunities for growth and advancement abound. About TRG Screen TRG Screen is the leading provider of market data and subscription management technology and automation solutions, tailored to the unique needs of financial institutions and legal firms. Our integrated suite of solutions includes market data and subscription spend management, usage management, compliance reporting, and comprehensive managed services, which hundreds of clients worldwide use to remove cumbersome and inaccurate manual processes and gain control over market data and subscription costs at scale. For more than 25 years, TRG Screen has enabled businesses who rely on market data to monitor and strategically manage spending and usage of data and information services, including market data, research, software licenses, consulting and other necessary corporate expenses. TRG Screen solutions give decisionmakers full transparency into subscription spend and usage, enabling them to proactively manage subscription costs at scale, conduct more informed vendor negotiations, improve governance, and avoid unnecessary spending on these mission critical business services. TRG Screen is headquartered in New York City, with offices in Europe and Asia, as well as a 24x7 client support center in Bangalore, India. TRG Screen is a portfolio company of Vista Equity Partners, one of the world's largest and most respected private equity firms. The Role TRG Screen are searching for a Senior DevOps Engineer, who will be responsible for driving the automation, tooling, and infrastructure that powers our platform's deployment, monitoring, and operations. Sitting within our CloudOps team, you'll partner with engineering teams to ensure reliability, compliance, and security while mentoring team members and leading critical infrastructure initiatives. Responsibilities Infrastructure & Platform Design and implement scalable, cloud-native infrastructure using Infrastructure as Code (Terraform, CloudFormation) Lead architectural decisions for platform reliability, security, and performance Own critical infrastructure components and drive standards across the organization Manage containerized applications running in Docker Be able to troubleshoot application components such as connectivity to RabbitMQ or remote sftp servers. 2. CI/CD & Automation Build and optimize CI/CD pipelines for maximum deployment velocity and safety Implement GitOps practices and automate operational workflows Develop custom tooling, dashboards, and scripts to enhance team productivity 3. Security & Compliance Integrate security guardrails early in the development lifecycle (DevSecOps) Maintain system hardening, patching, and compliance requirements Develop and validate disaster recovery and fault tolerance strategies Ability to create detailed technical documentation, such as runbooks, for complex deployments. Mentor junior engineers and promote engineering best practices Partner with architects and security teams on platform evolution Create clear documentation for operational procedures and architecture decisions Qualifications and Experience 6+ years with Infrastructure as Code tools (Terraform, Ansible, Pulumi) 3+ years with container orchestration (Kubernetes, EKS, etc) Deep understanding of cloud platforms (AWS or Azure) and cloud-native patterns Proven track record building and maintaining CI/CD pipelines (GitHub Actions, GitLab CI, Azure DevOps, Jenkins) Experience withconfiguration managementtools such asChef / Puppet Strong proficiency in scripting/programming (Python, Go, or similar) Experience with observability platforms (Datadog, New Relic, Prometheus/Grafana) Knowledge of microservices architecture and service mesh technologies Understanding of security best practices and compliance frameworks Comfortable with asynchronous collaboration tools (Slack, Teams) Agile mindset with focus on iterative delivery Ability to evaluate and adopt new technologies strategically Nice to Have Experience with platform engineering and internal developer platforms Knowledge of GitOps tools (ArgoCD, Flux) Familiarity with policy-as-code (OPA, Kyverno) Experience with FinOps and cloud cost optimization Contributions to open-source DevOps projects Familiarity with Docker image pipelines and artifact repositories Salary Range Join TRG Screen and unlock your potential in an environment where innovation thrives, opportunities abound, and your contributions make a difference. We are an equal opportunities employer. We recognise and value the power of diversity in our workplace and are committed to being an employer of choice for everyone. We welcome and encourage applicants from all backgrounds. All applications for employment are considered strictly on the basis of merit. At TRG Screen, we understand that diverse and inclusive teams are not just beneficial, they are essential to our success. We recognize that embracing diverse perspectives, backgrounds, and experiences fosters innovation, enhances problem-solving capabilities, and drives better business outcomes. By cultivating a culture of inclusion where every voice is heard and valued, we empower our world class teams to thrive, excel, and drive positive change. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
We have an exciting new opportunity to join Sale Sharks Foundation as their new part-time, Head of Finance. Sale Sharks Foundation use the power of sport to change lives throughout the North West. They work with over 21,000 people annually in three areas: Community Inclusion, Education & Rugby Development. As Head of Finance, you will be a trusted strategic advisor to the CEO, Senior Leadership Team and Trustees, central to ensuring the charity s financial sustainability, resilience and growth and helping the organisation maximise its impact through clear insight, strong governance and smart financial planning. We are looking for a qualified finance professional to join the senior leadership team and play a pivotal role in shaping the future of the charity. The Role: Acting as a key financial advisor to the CEO, SLT and Trustees Leading budgeting, forecasting and quarterly re-forecasting processes Preparing and presenting monthly management accounts with clear insight and commentary Monitoring cashflow and reserves, advising on risk, investment and long-term sustainability Overseeing bookkeeping, reconciliations and debtor management Preparing quarterly VAT returns and monthly Gift Aid claims Managing restricted, unrestricted and designated funds in line with charity accounting standards Ensuring timely month-end close and reporting Supporting grant reporting and funder compliance Managing invoicing, supplier payments and relationships Owning and optimising QuickBooks, with a focus on automation and efficiency Ensuring compliance with Charity Commission and Companies House requirements Leading audit preparation and working closely with external auditors Preparing statutory accounts and corporation tax returns Maintaining and improving financial controls, policies and procedures Keeping abreast of regulatory changes e.g new SORP framework and advising accordingly The Person Qualified ACA/CIMA/ACCA finance professional Proven ability to influence at board level Strong technical skills in budgeting, forecasting and financial reporting Excellent verbal and written communication skills Strategic thinker with a hands on approach Passionate about community impact aligned with Sale Sharks Foundation values Good analytical & problem solving skills Experience working in a charity advantageous Joining Sale Sharks Foundation offers the opportunity to be part of a passionate team committed to making a difference in the community. The role offers a hybrid, part-time schedule ( 2-3 days per week) that promotes work-life balance, alongside competitive benefits designed to support your professional and personal growth. Working for a community-focused charity provides a meaningful career move, where your expertise will directly contribute to impactful work.
Jan 26, 2026
Full time
We have an exciting new opportunity to join Sale Sharks Foundation as their new part-time, Head of Finance. Sale Sharks Foundation use the power of sport to change lives throughout the North West. They work with over 21,000 people annually in three areas: Community Inclusion, Education & Rugby Development. As Head of Finance, you will be a trusted strategic advisor to the CEO, Senior Leadership Team and Trustees, central to ensuring the charity s financial sustainability, resilience and growth and helping the organisation maximise its impact through clear insight, strong governance and smart financial planning. We are looking for a qualified finance professional to join the senior leadership team and play a pivotal role in shaping the future of the charity. The Role: Acting as a key financial advisor to the CEO, SLT and Trustees Leading budgeting, forecasting and quarterly re-forecasting processes Preparing and presenting monthly management accounts with clear insight and commentary Monitoring cashflow and reserves, advising on risk, investment and long-term sustainability Overseeing bookkeeping, reconciliations and debtor management Preparing quarterly VAT returns and monthly Gift Aid claims Managing restricted, unrestricted and designated funds in line with charity accounting standards Ensuring timely month-end close and reporting Supporting grant reporting and funder compliance Managing invoicing, supplier payments and relationships Owning and optimising QuickBooks, with a focus on automation and efficiency Ensuring compliance with Charity Commission and Companies House requirements Leading audit preparation and working closely with external auditors Preparing statutory accounts and corporation tax returns Maintaining and improving financial controls, policies and procedures Keeping abreast of regulatory changes e.g new SORP framework and advising accordingly The Person Qualified ACA/CIMA/ACCA finance professional Proven ability to influence at board level Strong technical skills in budgeting, forecasting and financial reporting Excellent verbal and written communication skills Strategic thinker with a hands on approach Passionate about community impact aligned with Sale Sharks Foundation values Good analytical & problem solving skills Experience working in a charity advantageous Joining Sale Sharks Foundation offers the opportunity to be part of a passionate team committed to making a difference in the community. The role offers a hybrid, part-time schedule ( 2-3 days per week) that promotes work-life balance, alongside competitive benefits designed to support your professional and personal growth. Working for a community-focused charity provides a meaningful career move, where your expertise will directly contribute to impactful work.
