Ready to tackle the most complex challenges in energy trading? Indicium AI is a dynamic, fast-growing consultancy where you'll work alongside brilliant minds to solve the hardest data and AI problems facing the world's largest energy trading companies. As a Senior Energy Trading Consultant, you'll be at the forefront of transforming how global energy markets operate - architecting next-generation trading solutions that process billions in daily transactions and shape the future of energy. This isn't your typical consulting role. You'll have the autonomy and agility of a smaller company while working on enterprise-scale challenges that would typically require armies of consultants. Every engagement is high-stakes, every solution is cutting edge, and every client interaction shapes the direction of entire trading operations. You'll go from whiteboard sessions with CTOs in the morning to hands on solution design in the afternoon - all while building the consulting practice that will define the industry's next chapter. Key Responsibilities: Client Engagement & Strategic Leadership Lead client workshops to define and refine complex trading solution requirements across multiple energy commodities (power, gas, oil, renewables) Partner with senior client stakeholders (CTOs, Heads of Trading, Risk Directors) to understand business objectives and translate them into actionable solution roadmaps Develop compelling business cases that demonstrate ROI and value creation for trading solution investments Act as the primary client relationship owner for strategic engagements, maintaining executive level relationships throughout project lifecycles Facilitate cross functional stakeholder alignment between Trading, Risk, Operations, IT, and Regulatory teams Drive thought leadership discussions on industry trends, market structure evolution, and technology adoption strategies Solution Design & Requirements Management Lead requirements gathering for Front, Middle and Back Office use cases and shaping Mesh AI's approach to building bespoke solutions to solve these challenges Design end to end solution architectures that address complex trading workflows, risk management, and regulatory requirements Navigate the nuances of physical and financial energy trading flows, including basis trading, portfolio optimization, and asset backed trading strategies Define functional specifications for real time market data integration, position management, P&L calculation, and risk reporting systems Establish clear success criteria and KPIs for solution delivery, ensuring alignment with business objectives Complex Delivery Management Lead agile delivery of multi workstream programs involving trading systems, data platforms, and analytics solutions Coach and coordinate cross functional agile teams including data engineers, software developers, quantitative analysts, and business stakeholders Establish agile governance frameworks including sprint planning, retrospectives, and continuous improvement processes Drive rapid prototyping and iterative delivery approaches that enable early value realization and stakeholder feedback Facilitate agile ceremonies at scale including PI planning, release planning, and cross team coordination events Ensure regulatory compliance considerations (EMIR, MiFID II, REMIT) are integrated into agile delivery practices and sprint outcomes Required Experience & Expertise: Energy or Commodity Trading: 5+ years of experience in energy or commodity trading environments with deep understanding of multiple commodities: power, gas, oil, and/or renewable energy Trading Systems: Hands on experience with ETRM platforms (Endur, Allegro, Brady, Eka, etc.) and trading system architectures Risk Management: Understanding of energy trading risks including market, credit, operational, and regulatory risks Physical and Financial: Experience with both physical commodity flows and financial derivative instruments Consulting & Client Management Consulting Background: Ideally 5+ years in management consulting, preferably with Big 4, tier-1 strategy firms, or specialist energy consulting practices Stakeholder Management: Proven track record of managing C-level and senior executive relationships in complex, high stakes environments Business Case Development: Demonstrated ability to build compelling financial and strategic business cases for technology investments Workshop Facilitation: Expert level facilitation skills for requirements workshops, design sessions, and stakeholder alignment meetings Communication: Exceptional written and verbal communication skills with ability to present to board level audiences Agile Delivery & Program Management Agile Leadership: Experience leading large scale agile transformations and complex multi team delivery programs (>£5M value) Cross functional Leadership: Ability to lead diverse agile teams including business users, technologists, and external vendors without direct authority Change Management: Experience driving organisational change and user adoption using agile change management principles Vendor Management: Track record of managing agile delivery partnerships with technology vendors and system integrators Preferred Qualifications: Background in quantitative analysis or derivatives pricing Previous experience at energy trading companies, utilities, or investment banks Knowledge of emerging technologies in trading (AI/ML, cloud platforms) Why Indicium AI Fast growing start up organisation with huge opportunity for career growth Highly competitive salary package along with company bonus A hugely collaborative working environment where every person's viewpoint is considered - a chance to make your mark on the business from day one! Financially backed business meaning security and support for new initiatives and global market expansion Pick your own Gear! Macbooks, PCs, Accessories! Drive your development with a personal learning budget
Apr 02, 2026
Full time
Ready to tackle the most complex challenges in energy trading? Indicium AI is a dynamic, fast-growing consultancy where you'll work alongside brilliant minds to solve the hardest data and AI problems facing the world's largest energy trading companies. As a Senior Energy Trading Consultant, you'll be at the forefront of transforming how global energy markets operate - architecting next-generation trading solutions that process billions in daily transactions and shape the future of energy. This isn't your typical consulting role. You'll have the autonomy and agility of a smaller company while working on enterprise-scale challenges that would typically require armies of consultants. Every engagement is high-stakes, every solution is cutting edge, and every client interaction shapes the direction of entire trading operations. You'll go from whiteboard sessions with CTOs in the morning to hands on solution design in the afternoon - all while building the consulting practice that will define the industry's next chapter. Key Responsibilities: Client Engagement & Strategic Leadership Lead client workshops to define and refine complex trading solution requirements across multiple energy commodities (power, gas, oil, renewables) Partner with senior client stakeholders (CTOs, Heads of Trading, Risk Directors) to understand business objectives and translate them into actionable solution roadmaps Develop compelling business cases that demonstrate ROI and value creation for trading solution investments Act as the primary client relationship owner for strategic engagements, maintaining executive level relationships throughout project lifecycles Facilitate cross functional stakeholder alignment between Trading, Risk, Operations, IT, and Regulatory teams Drive thought leadership discussions on industry trends, market structure evolution, and technology adoption strategies Solution Design & Requirements Management Lead requirements gathering for Front, Middle and Back Office use cases and shaping Mesh AI's approach to building bespoke solutions to solve these challenges Design end to end solution architectures that address complex trading workflows, risk management, and regulatory requirements Navigate the nuances of physical and financial energy trading flows, including basis trading, portfolio optimization, and asset backed trading strategies Define functional specifications for real time market data integration, position management, P&L calculation, and risk reporting systems Establish clear success criteria and KPIs for solution delivery, ensuring alignment with business objectives Complex Delivery Management Lead agile delivery of multi workstream programs involving trading systems, data platforms, and analytics solutions Coach and coordinate cross functional agile teams including data engineers, software developers, quantitative analysts, and business stakeholders Establish agile governance frameworks including sprint planning, retrospectives, and continuous improvement processes Drive rapid prototyping and iterative delivery approaches that enable early value realization and stakeholder feedback Facilitate agile ceremonies at scale including PI planning, release planning, and cross team coordination events Ensure regulatory compliance considerations (EMIR, MiFID II, REMIT) are integrated into agile delivery practices and sprint outcomes Required Experience & Expertise: Energy or Commodity Trading: 5+ years of experience in energy or commodity trading environments with deep understanding of multiple commodities: power, gas, oil, and/or renewable energy Trading Systems: Hands on experience with ETRM platforms (Endur, Allegro, Brady, Eka, etc.) and trading system architectures Risk Management: Understanding of energy trading risks including market, credit, operational, and regulatory risks Physical and Financial: Experience with both physical commodity flows and financial derivative instruments Consulting & Client Management Consulting Background: Ideally 5+ years in management consulting, preferably with Big 4, tier-1 strategy firms, or specialist energy consulting practices Stakeholder Management: Proven track record of managing C-level and senior executive relationships in complex, high stakes environments Business Case Development: Demonstrated ability to build compelling financial and strategic business cases for technology investments Workshop Facilitation: Expert level facilitation skills for requirements workshops, design sessions, and stakeholder alignment meetings Communication: Exceptional written and verbal communication skills with ability to present to board level audiences Agile Delivery & Program Management Agile Leadership: Experience leading large scale agile transformations and complex multi team delivery programs (>£5M value) Cross functional Leadership: Ability to lead diverse agile teams including business users, technologists, and external vendors without direct authority Change Management: Experience driving organisational change and user adoption using agile change management principles Vendor Management: Track record of managing agile delivery partnerships with technology vendors and system integrators Preferred Qualifications: Background in quantitative analysis or derivatives pricing Previous experience at energy trading companies, utilities, or investment banks Knowledge of emerging technologies in trading (AI/ML, cloud platforms) Why Indicium AI Fast growing start up organisation with huge opportunity for career growth Highly competitive salary package along with company bonus A hugely collaborative working environment where every person's viewpoint is considered - a chance to make your mark on the business from day one! Financially backed business meaning security and support for new initiatives and global market expansion Pick your own Gear! Macbooks, PCs, Accessories! Drive your development with a personal learning budget
About the role Deliveroo is seeking a commercially driven, strategic, and execution-focused Global Head of Marketing - Retail (Shopping) & HOP to lead the next phase of growth across our Shopping and HOP businesses. Reporting into the Global New Verticals Marketing Director, this London-based role will define and deliver the global marketing strategy across Retail (Shopping) and HOP - owning budgets, category positioning, partner growth, campaign excellence, and cross-market best practice. You will operate at the intersection of Commercial, Growth, Product, Operations and local markets - ensuring we scale best-in-class marketing frameworks while driving measurable commercial impact. What you'll be doing Global Strategy & Budget Ownership Define and lead the global marketing strategy for Retail (Shopping) and HOP, aligned to ambitious growth targets. Own and manage the global HOP and Retail marketing budgets, ensuring disciplined, ROI-driven investment. Develop annual and quarterly campaign roadmaps across markets, maximising seasonal moments and key trading events. Establish clear KPIs and measurement frameworks, leading post-campaign analysis and sharing actionable insights across the business. Balance brand building and performance marketing to drive sustainable acquisition, retention and frequency growth. Own UKI HOP Marketing Strategy & Plan Support team to design and implement annual campaign calendars, ensuring strong integration across Grocery and national campaigns. Partner with Growth Marketing Strategy and Digital teams to execute market-leading acquisition and retention initiatives. Own the HOP CRM content calendar globally, ensuring compelling and performance-driven lifecycle communications. Work closely with Program Management to support successful dark store launches - delivered on time, on budget, and achieving performance targets. Develop and evolve a promotional and value strategy in partnership with Vendor Management and Pricing teams to unlock compelling trade deals. Collaborate with Brand Strategy, Social and PR teams to build distinctive branded touchpoints that drive awareness, loyalty and engagement. Ensure operational excellence by working closely with Ops teams to align site, stock and store teams with campaign execution. Develop Category Strategy for Shopping Develop a distinctive and data-led category strategy for Deliveroo's Shopping business. Identify priority verticals and define clear positioning and value propositions. Translate customer insight and market trends into scalable category growth plans. Ensure global strategic clarity while enabling flexibility for local execution. Own Retail Partner Launch & Growth Strategy Support Commercial teams in onboarding and accelerating growth of priority retail partners. Develop scalable go-to-market frameworks and partner launch playbooks. Lead strong marketing relationships with key retail partners, executing aligned and compelling joint campaigns and offers. Drive co-funded media strategies and integrated marketing plans that unlock incremental growth. Global Best Practice & Market Enablement Partner closely with local markets (including UAE and France) to define and embed best-in-class Retail and HOP marketing practices. Build structured knowledge-sharing frameworks to scale winning campaigns, playbooks and promotional strategies. Identify repeatable growth levers and ensure consistent measurement standards across markets. Act as the centre of excellence for Retail and HOP marketing globally. Leadership & Team Development Manage and develop a team of three high-impact marketers. Set ambitious objectives and clear accountability frameworks. Foster a culture of innovation, ownership and executional excellence. Push teams to activate campaigns in bold and creative ways while maintaining operational rigour. Requirements Significant senior marketing leadership experience (10+ years), ideally within retail, grocery, marketplace, eCommerce or tech. Proven experience managing substantial budgets and delivering measurable commercial impact. Strong experience building and executing multi-channel marketing strategies across acquisition, retention and brand. Demonstrated success in partner stakeholder management and joint business planning. Experience launching and scaling new propositions, categories or physical locations (e.g. stores, dark stores). Outstanding organisational and project management capability with exceptional attention to detail. Analytical and performance-driven, with a strong test-and-learn mindset. Comfortable operating autonomously in fast-paced, high-growth environments. Creative thinker with experience briefing and developing global creative platforms and campaigns. Experience at a high-performing retail, eCommerce or technology company preferred. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
Apr 01, 2026
Full time
About the role Deliveroo is seeking a commercially driven, strategic, and execution-focused Global Head of Marketing - Retail (Shopping) & HOP to lead the next phase of growth across our Shopping and HOP businesses. Reporting into the Global New Verticals Marketing Director, this London-based role will define and deliver the global marketing strategy across Retail (Shopping) and HOP - owning budgets, category positioning, partner growth, campaign excellence, and cross-market best practice. You will operate at the intersection of Commercial, Growth, Product, Operations and local markets - ensuring we scale best-in-class marketing frameworks while driving measurable commercial impact. What you'll be doing Global Strategy & Budget Ownership Define and lead the global marketing strategy for Retail (Shopping) and HOP, aligned to ambitious growth targets. Own and manage the global HOP and Retail marketing budgets, ensuring disciplined, ROI-driven investment. Develop annual and quarterly campaign roadmaps across markets, maximising seasonal moments and key trading events. Establish clear KPIs and measurement frameworks, leading post-campaign analysis and sharing actionable insights across the business. Balance brand building and performance marketing to drive sustainable acquisition, retention and frequency growth. Own UKI HOP Marketing Strategy & Plan Support team to design and implement annual campaign calendars, ensuring strong integration across Grocery and national campaigns. Partner with Growth Marketing Strategy and Digital teams to execute market-leading acquisition and retention initiatives. Own the HOP CRM content calendar globally, ensuring compelling and performance-driven lifecycle communications. Work closely with Program Management to support successful dark store launches - delivered on time, on budget, and achieving performance targets. Develop and evolve a promotional and value strategy in partnership with Vendor Management and Pricing teams to unlock compelling trade deals. Collaborate with Brand Strategy, Social and PR teams to build distinctive branded touchpoints that drive awareness, loyalty and engagement. Ensure operational excellence by working closely with Ops teams to align site, stock and store teams with campaign execution. Develop Category Strategy for Shopping Develop a distinctive and data-led category strategy for Deliveroo's Shopping business. Identify priority verticals and define clear positioning and value propositions. Translate customer insight and market trends into scalable category growth plans. Ensure global strategic clarity while enabling flexibility for local execution. Own Retail Partner Launch & Growth Strategy Support Commercial teams in onboarding and accelerating growth of priority retail partners. Develop scalable go-to-market frameworks and partner launch playbooks. Lead strong marketing relationships with key retail partners, executing aligned and compelling joint campaigns and offers. Drive co-funded media strategies and integrated marketing plans that unlock incremental growth. Global Best Practice & Market Enablement Partner closely with local markets (including UAE and France) to define and embed best-in-class Retail and HOP marketing practices. Build structured knowledge-sharing frameworks to scale winning campaigns, playbooks and promotional strategies. Identify repeatable growth levers and ensure consistent measurement standards across markets. Act as the centre of excellence for Retail and HOP marketing globally. Leadership & Team Development Manage and develop a team of three high-impact marketers. Set ambitious objectives and clear accountability frameworks. Foster a culture of innovation, ownership and executional excellence. Push teams to activate campaigns in bold and creative ways while maintaining operational rigour. Requirements Significant senior marketing leadership experience (10+ years), ideally within retail, grocery, marketplace, eCommerce or tech. Proven experience managing substantial budgets and delivering measurable commercial impact. Strong experience building and executing multi-channel marketing strategies across acquisition, retention and brand. Demonstrated success in partner stakeholder management and joint business planning. Experience launching and scaling new propositions, categories or physical locations (e.g. stores, dark stores). Outstanding organisational and project management capability with exceptional attention to detail. Analytical and performance-driven, with a strong test-and-learn mindset. Comfortable operating autonomously in fast-paced, high-growth environments. Creative thinker with experience briefing and developing global creative platforms and campaigns. Experience at a high-performing retail, eCommerce or technology company preferred. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
Senior Formulation Development Scientist Upperton Pharma Solutions is a Nottingham-based CDMO that specialises in the development and manufacture of pharmaceutical products, providing a complete service from early-stage feasibility to GMP clinical manufacture. Formulations cover a range of delivery routes, typically including oral (tablets & capsules), nasal, inhaled and sterile products. Continued growth and investment into the business has led to the creation of exciting new job opportunities in our new GMP Manufacturing headquarters in Beeston, Nottingham. Upperton Pharma Solutions is undergoing a period of significant expansion to meet international customer demand and offer a comprehensive drug development portfolio, so now is a great time to join our team. Our values ensure that you will be joining a team with a truly positive and progressive culture surrounded by state-of-the-art facilities where you, as a leader, can share your ideas with other gifted and dedicated scientists and clients from around the world, all focused on developing new medicines. The Role The Senior Formulation Development Scientist works to develop new and existing drug products across a range of dosage forms including, but not limited to, tablets, capsules, liquids, inhalers and nasal devices and sterile products. They will lead the laboratory activities on their own development projects, providing technical experience alongside good problem-solving skills, to promote successful outcomes. The post holder will manage project work and support junior staff to achieve project goals and milestones, ensuring project documentation is completed as required. We are especially interested to hear from candidates with solid oral dosage formulation development experience, or with sterile product development. Main duties and responsibilities: Manage own practical and written project work as directed, using the company's processes safely to meet project requirements and meet business critical budgets and timelines. Be a laboratory leader, ensuring work is conducted to high standards across a range of different formulation-based equipment. Support junior staff in project-based activities, providing leadership and mentorship in laboratory activities. Lead development projects as assigned, setting timelines and providing updates at internal and external meetings. Problem-solve, providing solutions to challenges that arise. Ensure accurate completion of process documentation, supporting laboratory work, manufacturing and quality control activities including operating records, lab books, batch records, project reports, SOPs and risk assessments. Work within the Upperton Quality System. Essential skills and experience: Strong technical experience within formulation development Must have excellent communication, influencing and troubleshooting skills. Problem solves and provides solutions to challenges that arise. Uses initiative and anticipates teams' requirements. Able to motivate others. Experience in presenting data at internal and external meetings. Ability to effectively contribute within a team environment and work on own initiative. Meticulous attention to detail. Excellent planning and organisational skills. Ability to work accurately under pressure and to meet deadlines. What you will get in return We offer employees not only a competitive salary but also an excellent suite of benefits including: 33 days annual leave inclusive of bank holidays and your birthday off! Annual bonus based on company and individual performance Company contributory pension package Life insurance Private Medical Insurance through Vitality Internal and external training courses and professional development support Free onsite car parking We know it is the little things that make every day special, so we also organise employee events for you to attend throughout the year, like our annual Christmas party, summer party and charity fund raising events.
Apr 01, 2026
Full time
Senior Formulation Development Scientist Upperton Pharma Solutions is a Nottingham-based CDMO that specialises in the development and manufacture of pharmaceutical products, providing a complete service from early-stage feasibility to GMP clinical manufacture. Formulations cover a range of delivery routes, typically including oral (tablets & capsules), nasal, inhaled and sterile products. Continued growth and investment into the business has led to the creation of exciting new job opportunities in our new GMP Manufacturing headquarters in Beeston, Nottingham. Upperton Pharma Solutions is undergoing a period of significant expansion to meet international customer demand and offer a comprehensive drug development portfolio, so now is a great time to join our team. Our values ensure that you will be joining a team with a truly positive and progressive culture surrounded by state-of-the-art facilities where you, as a leader, can share your ideas with other gifted and dedicated scientists and clients from around the world, all focused on developing new medicines. The Role The Senior Formulation Development Scientist works to develop new and existing drug products across a range of dosage forms including, but not limited to, tablets, capsules, liquids, inhalers and nasal devices and sterile products. They will lead the laboratory activities on their own development projects, providing technical experience alongside good problem-solving skills, to promote successful outcomes. The post holder will manage project work and support junior staff to achieve project goals and milestones, ensuring project documentation is completed as required. We are especially interested to hear from candidates with solid oral dosage formulation development experience, or with sterile product development. Main duties and responsibilities: Manage own practical and written project work as directed, using the company's processes safely to meet project requirements and meet business critical budgets and timelines. Be a laboratory leader, ensuring work is conducted to high standards across a range of different formulation-based equipment. Support junior staff in project-based activities, providing leadership and mentorship in laboratory activities. Lead development projects as assigned, setting timelines and providing updates at internal and external meetings. Problem-solve, providing solutions to challenges that arise. Ensure accurate completion of process documentation, supporting laboratory work, manufacturing and quality control activities including operating records, lab books, batch records, project reports, SOPs and risk assessments. Work within the Upperton Quality System. Essential skills and experience: Strong technical experience within formulation development Must have excellent communication, influencing and troubleshooting skills. Problem solves and provides solutions to challenges that arise. Uses initiative and anticipates teams' requirements. Able to motivate others. Experience in presenting data at internal and external meetings. Ability to effectively contribute within a team environment and work on own initiative. Meticulous attention to detail. Excellent planning and organisational skills. Ability to work accurately under pressure and to meet deadlines. What you will get in return We offer employees not only a competitive salary but also an excellent suite of benefits including: 33 days annual leave inclusive of bank holidays and your birthday off! Annual bonus based on company and individual performance Company contributory pension package Life insurance Private Medical Insurance through Vitality Internal and external training courses and professional development support Free onsite car parking We know it is the little things that make every day special, so we also organise employee events for you to attend throughout the year, like our annual Christmas party, summer party and charity fund raising events.
Upperton Pharma Solutions is a leading Nottingham-based contract development and manufacturing organisation (CDMO) specialising in formulation development, clinical trial manufacturing and manufacturing services for a wide range of dosage forms, including oral solids, liquids, semi-solids, and inhalation products. With state-of-the-art facilities and a team of experienced scientists, Upperton offers tailored solutions to accelerate drug development from concept to commercialisation. Upperton are committed to innovation, quality, and share in our customers' dedication to changing the lives of patients. Upperton collaborates closely with global pharmaceutical and biotech companies to bring novel therapies to market efficiently and effectively. Continued growth and investment into the business has led to the creation of exciting new job opportunities; in our new GMP Manufacturing headquarters in Beeston, Nottingham. Upperton Pharma Solutions is undergoing a period of significant expansion to meet international customer demand and offer a comprehensive drug development portfolio, so now is a great time to join our team. The role: Reporting into the Senior Manufacturing Scientist or Principal Scientist position, the role of Manufacturing Scientist / Process Development Scientist will undertake technical transfer/scale-up activities and/or manufacturing to achieve project goals and milestones, and to meet project targets. Dosage forms include, but are not limited to, tablets, capsules, liquids, inhalers, and nasal devices. Activities will be focused on manufacturing activities but will also include equipment and facility cleaning. Main duties and responsibilities: Undertake manufacturing activities as directed, using the company's processes safely to meet batch production requirements. Operate various equipment involved in the manufacturing and testing of products, at various batch scales. Complete all documentation accurately in full to support manufacturing activities, including logbooks, batch records, operational records and log cards. Manage and maintain equipment and the manufacturing facility, including cleaning duties. Support the warehouse team in the receipt and booking in of raw materials and samples where required. Work and adhere to the Upperton Quality Management System. General role responsibilities: Understand & follow the company's Health & Safety Policy & Procedures & report all accidents or any unsafe conditions in the workplace. Ensure training has been received before undertaking specific duties & that all training is recorded in training records. Adhere to all HR policies & procedures, specifically including all absence policies and procedures. Communicate within your own department and cross departmental (QA, Manufacturing, R&D) to ensure that all relevant information is forwarded to the appropriate personnel on a regular & timely basis. Responsible for a small number of direct reports, to provide support and guidance to them, perform 1:1s, performance reviews and objective allocations. Perform analytical testing as required including but not limited to HPLC, GC, KF and Dissolution. Review and approval of analytical data. Essential Skills and experience: Educated to degree level or higher in a related scientific/technical discipline or have relevant work experience. Excellent communication skills, both written and verbal. Excellent organisation skills with strong attention to detail. Proficiency in the use of Microsoft Office applications. Ability to effectively contribute within a team environment and work on own initiative. Strong focus on quality and safety. What you will get in return: We offer employees not only a competitive salary but also an excellent suite of benefits including: 25 days holiday and your birthday off! Company contributory pension package Life insurance Private Medical Insurance through Vitality Internal and external training courses and professional development support Free onsite car parking We know it is the little things that make every day special, so we also organise employee events for you to attend throughout the year, like our annual Christmas party, summer party and charity fund-raising events. Apply. Name First Last Email Phone How did you find out about this position? Current Employee Job Website Search Engine Social Media Upload your CV Click or drag a file to this area to upload. Upload your covering letter Click or drag a file to this area to upload.
Apr 01, 2026
Full time
Upperton Pharma Solutions is a leading Nottingham-based contract development and manufacturing organisation (CDMO) specialising in formulation development, clinical trial manufacturing and manufacturing services for a wide range of dosage forms, including oral solids, liquids, semi-solids, and inhalation products. With state-of-the-art facilities and a team of experienced scientists, Upperton offers tailored solutions to accelerate drug development from concept to commercialisation. Upperton are committed to innovation, quality, and share in our customers' dedication to changing the lives of patients. Upperton collaborates closely with global pharmaceutical and biotech companies to bring novel therapies to market efficiently and effectively. Continued growth and investment into the business has led to the creation of exciting new job opportunities; in our new GMP Manufacturing headquarters in Beeston, Nottingham. Upperton Pharma Solutions is undergoing a period of significant expansion to meet international customer demand and offer a comprehensive drug development portfolio, so now is a great time to join our team. The role: Reporting into the Senior Manufacturing Scientist or Principal Scientist position, the role of Manufacturing Scientist / Process Development Scientist will undertake technical transfer/scale-up activities and/or manufacturing to achieve project goals and milestones, and to meet project targets. Dosage forms include, but are not limited to, tablets, capsules, liquids, inhalers, and nasal devices. Activities will be focused on manufacturing activities but will also include equipment and facility cleaning. Main duties and responsibilities: Undertake manufacturing activities as directed, using the company's processes safely to meet batch production requirements. Operate various equipment involved in the manufacturing and testing of products, at various batch scales. Complete all documentation accurately in full to support manufacturing activities, including logbooks, batch records, operational records and log cards. Manage and maintain equipment and the manufacturing facility, including cleaning duties. Support the warehouse team in the receipt and booking in of raw materials and samples where required. Work and adhere to the Upperton Quality Management System. General role responsibilities: Understand & follow the company's Health & Safety Policy & Procedures & report all accidents or any unsafe conditions in the workplace. Ensure training has been received before undertaking specific duties & that all training is recorded in training records. Adhere to all HR policies & procedures, specifically including all absence policies and procedures. Communicate within your own department and cross departmental (QA, Manufacturing, R&D) to ensure that all relevant information is forwarded to the appropriate personnel on a regular & timely basis. Responsible for a small number of direct reports, to provide support and guidance to them, perform 1:1s, performance reviews and objective allocations. Perform analytical testing as required including but not limited to HPLC, GC, KF and Dissolution. Review and approval of analytical data. Essential Skills and experience: Educated to degree level or higher in a related scientific/technical discipline or have relevant work experience. Excellent communication skills, both written and verbal. Excellent organisation skills with strong attention to detail. Proficiency in the use of Microsoft Office applications. Ability to effectively contribute within a team environment and work on own initiative. Strong focus on quality and safety. What you will get in return: We offer employees not only a competitive salary but also an excellent suite of benefits including: 25 days holiday and your birthday off! Company contributory pension package Life insurance Private Medical Insurance through Vitality Internal and external training courses and professional development support Free onsite car parking We know it is the little things that make every day special, so we also organise employee events for you to attend throughout the year, like our annual Christmas party, summer party and charity fund-raising events. Apply. Name First Last Email Phone How did you find out about this position? Current Employee Job Website Search Engine Social Media Upload your CV Click or drag a file to this area to upload. Upload your covering letter Click or drag a file to this area to upload.
We want you to! For 30 yearswe'vebeen independently developing and publishing incredible video games at our multiple studios founded by Jason & Chris Kingsley, but Rebellion is more than just games.We have our own filmstudio, we create board games, publish books, and through 2000AD, publish comics and graphic novels such as the amazing Judge Dredd. Join our passionate team as an Animator and lend your talents to an exciting, yet-to-be-revealed3rdperson tactical shooter! This is a fantastic chance to play a pivotal role in a venture that builds upon Rebellion's legacy of success. In the role of Animator,you'llcraft captivating gameplay animations for our projects, ensuring your work is not only cohesive but also aligns with the project's technical specifications and artistic vision. This exciting opportunity can be based out of any of our studios in Oxford or Warwick, offering flexibility,collaborationand the chance to work with a world-class team! We can provide a relocation package, including movingassistance, temporary accommodation, and full support to ensure a smooth transition to yournew environment. We believe in the power of face-to-face collaboration and encourage working from our Oxford headquarters. However, we understand that flexibility matters, sowe'reopen to discussing hybrid options based on individualneeds. Responsibilities Create consistent high-quality gameplay character and creature animations. Use your knowledge of timing, exaggeration, weighting/scale, ease in/out, overlapping actions, anticipation, secondary motion, framing, squash/stretch,arcsand perspective to create 3D animations. Good knowledge of best practices, productionpipelinesand workflows. Collaborate and interpret feedback from other disciplines to create engaging animations. Using knowledge of other game engines, develop an understanding of our custom engine and tools. Clean, blend, fix and polish motion capture data to a high standard Track and update the progress of day-to-day tasks using JIRA. Willingness to provide feedback and mentorship to juniors under the direction of the lead/director. Good understanding of 3d software such as Maya, MotionBuilderor equivalent animation software. Good understanding of acting techniques, cinematography, and visual storytelling. Able to animate realistic character and creature motion. Ability to collaborate with technical animators in relation to rigging and skinning. Good knowledge of production pipelines. You are a proficient game dev enthusiast with a passion for gameplay animation. Experience of Motion Capture data capturing,processingand pipelines. Benefits 22 days holidays + Christmas closure (typically 4 days) & Bank holidays (increasing with service at 5 years - one day each year until you reach 31 days) Private Medical Insurance, healthcare cash plan, including dental and Vision Life Assurance, Income Protection & Critical Illness Cover Enhanced Family Leave Interest Free, Tax-Free loans Enhanced Pension Scheme EAP a range of Mental Health and Wellbeing Support Plus loads more including a wide range of discounts, freebies, and social events! Right to Work Statement This role is only open to applicants who have the permanent right to work in the UK. We are unable to provide or take over visa sponsorship, either now or in the future. Applicants must therefore be able todemonstratetheir ongoing eligibility to work in the UK without the need for employer sponsorship. Life at Our Oxford HQ Our riverside headquarters in Oxford places you a short walk away from the city centre. Renowned for its rich historical backdrop and esteemed educational institutions, Oxford offers a unique blend of tradition and modernity, with its beautiful architecture and green spaces. Oxford also boasts excellent transport links, making it easy to navigate both the city and the wider country. The city's train station, just a short walk from our studio, offers frequent services to London, as well as direct routes to major cities like Birmingham, Manchester, and Reading and we also offer free parking at the studio. Our open-plan office promotes teamwork and innovation, with regular interaction with senior management and other departments, alongside access to free hot drinks, a handy tuck shop onsite and a range of local pubs, cafes and dining options nearby helping make every workday enjoyable! Inside Rebellion Whichever team you join at Rebellion we are proud of our open, friendly, and creative atmosphere. We love what we do, and we have fun doing it! As a big indie developer, we have complete creative freedom over our titles which allows us to work on a massive variety of projects across all the major platforms. Find out more about us here. Our size, stability, and the variety of in-house expertise across multiple industries, makes Rebellion completely unique! We work in our own way, and we celebrate that as the key to our success. We foster an inclusive culture where you are encouraged to be yourself, to express your creativity and your talent. We are people focused and will support you in every way to can be the best at what you do. We recognise the importance of enjoying what you do and having a healthy work-life balance. We offer a friendly, creative, and relaxed working atmosphere, with sensibly managed projects and a wide variety of benefits and development opportunities for all our teams to ensure you are fully supported with your physical and Mental Well-being. We are actively recruiting for a diverse team and continue to add to our culture of growth and inclusion. Rebellion encourages innovation in all areas, and we look forward to hearing how you can help us to be better. We encourage all demographics of culture, gender, ethnicity, neurodiversity and beyond, because a representative team makes better products. If you are interested in working at Rebellion, but this role doesn't sound quite like you, we're recruiting for a range of positions across the studio and we're always happy to receive speculative applications via our website. Visit our Careers website to view all our live vacancies: Rebellion: Careers
Apr 01, 2026
Full time
We want you to! For 30 yearswe'vebeen independently developing and publishing incredible video games at our multiple studios founded by Jason & Chris Kingsley, but Rebellion is more than just games.We have our own filmstudio, we create board games, publish books, and through 2000AD, publish comics and graphic novels such as the amazing Judge Dredd. Join our passionate team as an Animator and lend your talents to an exciting, yet-to-be-revealed3rdperson tactical shooter! This is a fantastic chance to play a pivotal role in a venture that builds upon Rebellion's legacy of success. In the role of Animator,you'llcraft captivating gameplay animations for our projects, ensuring your work is not only cohesive but also aligns with the project's technical specifications and artistic vision. This exciting opportunity can be based out of any of our studios in Oxford or Warwick, offering flexibility,collaborationand the chance to work with a world-class team! We can provide a relocation package, including movingassistance, temporary accommodation, and full support to ensure a smooth transition to yournew environment. We believe in the power of face-to-face collaboration and encourage working from our Oxford headquarters. However, we understand that flexibility matters, sowe'reopen to discussing hybrid options based on individualneeds. Responsibilities Create consistent high-quality gameplay character and creature animations. Use your knowledge of timing, exaggeration, weighting/scale, ease in/out, overlapping actions, anticipation, secondary motion, framing, squash/stretch,arcsand perspective to create 3D animations. Good knowledge of best practices, productionpipelinesand workflows. Collaborate and interpret feedback from other disciplines to create engaging animations. Using knowledge of other game engines, develop an understanding of our custom engine and tools. Clean, blend, fix and polish motion capture data to a high standard Track and update the progress of day-to-day tasks using JIRA. Willingness to provide feedback and mentorship to juniors under the direction of the lead/director. Good understanding of 3d software such as Maya, MotionBuilderor equivalent animation software. Good understanding of acting techniques, cinematography, and visual storytelling. Able to animate realistic character and creature motion. Ability to collaborate with technical animators in relation to rigging and skinning. Good knowledge of production pipelines. You are a proficient game dev enthusiast with a passion for gameplay animation. Experience of Motion Capture data capturing,processingand pipelines. Benefits 22 days holidays + Christmas closure (typically 4 days) & Bank holidays (increasing with service at 5 years - one day each year until you reach 31 days) Private Medical Insurance, healthcare cash plan, including dental and Vision Life Assurance, Income Protection & Critical Illness Cover Enhanced Family Leave Interest Free, Tax-Free loans Enhanced Pension Scheme EAP a range of Mental Health and Wellbeing Support Plus loads more including a wide range of discounts, freebies, and social events! Right to Work Statement This role is only open to applicants who have the permanent right to work in the UK. We are unable to provide or take over visa sponsorship, either now or in the future. Applicants must therefore be able todemonstratetheir ongoing eligibility to work in the UK without the need for employer sponsorship. Life at Our Oxford HQ Our riverside headquarters in Oxford places you a short walk away from the city centre. Renowned for its rich historical backdrop and esteemed educational institutions, Oxford offers a unique blend of tradition and modernity, with its beautiful architecture and green spaces. Oxford also boasts excellent transport links, making it easy to navigate both the city and the wider country. The city's train station, just a short walk from our studio, offers frequent services to London, as well as direct routes to major cities like Birmingham, Manchester, and Reading and we also offer free parking at the studio. Our open-plan office promotes teamwork and innovation, with regular interaction with senior management and other departments, alongside access to free hot drinks, a handy tuck shop onsite and a range of local pubs, cafes and dining options nearby helping make every workday enjoyable! Inside Rebellion Whichever team you join at Rebellion we are proud of our open, friendly, and creative atmosphere. We love what we do, and we have fun doing it! As a big indie developer, we have complete creative freedom over our titles which allows us to work on a massive variety of projects across all the major platforms. Find out more about us here. Our size, stability, and the variety of in-house expertise across multiple industries, makes Rebellion completely unique! We work in our own way, and we celebrate that as the key to our success. We foster an inclusive culture where you are encouraged to be yourself, to express your creativity and your talent. We are people focused and will support you in every way to can be the best at what you do. We recognise the importance of enjoying what you do and having a healthy work-life balance. We offer a friendly, creative, and relaxed working atmosphere, with sensibly managed projects and a wide variety of benefits and development opportunities for all our teams to ensure you are fully supported with your physical and Mental Well-being. We are actively recruiting for a diverse team and continue to add to our culture of growth and inclusion. Rebellion encourages innovation in all areas, and we look forward to hearing how you can help us to be better. We encourage all demographics of culture, gender, ethnicity, neurodiversity and beyond, because a representative team makes better products. If you are interested in working at Rebellion, but this role doesn't sound quite like you, we're recruiting for a range of positions across the studio and we're always happy to receive speculative applications via our website. Visit our Careers website to view all our live vacancies: Rebellion: Careers
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're hiring a Senior Social Media Strategist to take our organic social presence to the next level. You'll define and execute our social strategy across channels, support internal stakeholders in turning their work into social impact, and lead a company-wide approach to employee and executive activation. You'll also collaborate with our US based Social Media Manager to ensure we show up with relevance and energy in the communities our customers care about. This role is equal parts strategic, creative, and operational. You'll need to think in systems and experiments, write sharp copy, collaborate cross-functionally, and stay obsessively close to what's working (and what's not) in social. If you're excited by the idea of growing a high-performing AI brand, and you love operating at the intersection of tech, content, community, and influence then this is your role. What will I be doing? Own and evolve the strategy for Intercom and Fin's organic social presence across LinkedIn, X, YouTube and more. Partner with GTM workstream leads to translate their launches, ideas, and insights into social activations that earn reach and attention. Enable our executive team and employees to build meaningful influence, creating playbooks, toolkits, and working directly with them on their content. Collaborate with our SMM on proactive and reactive engagement, from daily comments to orchestrated mindshare plays. Run campaigns and moments, building and executing multi-post social plans that elevate our biggest launches and announcements. Experiment relentlessly! Test content formats, creative approaches, timing, AI tools, and emerging platform features to optimize what works. Use AI to move faster and smarter, from ideation to copywriting to distribution planning. Oversee our YouTube strategy and agency relationship, making sure we're maximizing the reach and value of our video investments. Keep our channels sharp and current, ensuring everything live reflects our latest story and message. Make strong, proactive choices. You won't wait for a brief or a prompt; you'll be shaping our agenda and our presence. What skills do I need? You're a social-native thinker: fluent in platform nuances, audience behavior, and creative trends. You're fluent in tech culture - you keep tabs on what VCs are posting, what AI founders are building, and where the conversation is heading. You're a fast, clear, high-quality writer with a knack for punchy, smart, shareable copy. You're AI-forward: excited by what AI unlocks and confident using it to streamline and enhance your work. You're deeply collaborative but autonomous - you can manage cross-functional partnerships without handholding. You're experimental and analytical: you don't just follow best practices, you question them and test what works. You're proactive and outcome-oriented: you don't wait for permission and you know how to tie your work to business goals. You're detail-obsessed when it matters, especially when it comes to how we show up publicly as a brand. You've worked in B2B social at a fast-paced SaaS or tech company. You've supported exec comms or employee enablement in social before. You've worked closely with demand gen, brand, comms, or content teams. You have strong instincts for shareable creative - what stops the scroll and gets talked about. Benefits Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Apr 01, 2026
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're hiring a Senior Social Media Strategist to take our organic social presence to the next level. You'll define and execute our social strategy across channels, support internal stakeholders in turning their work into social impact, and lead a company-wide approach to employee and executive activation. You'll also collaborate with our US based Social Media Manager to ensure we show up with relevance and energy in the communities our customers care about. This role is equal parts strategic, creative, and operational. You'll need to think in systems and experiments, write sharp copy, collaborate cross-functionally, and stay obsessively close to what's working (and what's not) in social. If you're excited by the idea of growing a high-performing AI brand, and you love operating at the intersection of tech, content, community, and influence then this is your role. What will I be doing? Own and evolve the strategy for Intercom and Fin's organic social presence across LinkedIn, X, YouTube and more. Partner with GTM workstream leads to translate their launches, ideas, and insights into social activations that earn reach and attention. Enable our executive team and employees to build meaningful influence, creating playbooks, toolkits, and working directly with them on their content. Collaborate with our SMM on proactive and reactive engagement, from daily comments to orchestrated mindshare plays. Run campaigns and moments, building and executing multi-post social plans that elevate our biggest launches and announcements. Experiment relentlessly! Test content formats, creative approaches, timing, AI tools, and emerging platform features to optimize what works. Use AI to move faster and smarter, from ideation to copywriting to distribution planning. Oversee our YouTube strategy and agency relationship, making sure we're maximizing the reach and value of our video investments. Keep our channels sharp and current, ensuring everything live reflects our latest story and message. Make strong, proactive choices. You won't wait for a brief or a prompt; you'll be shaping our agenda and our presence. What skills do I need? You're a social-native thinker: fluent in platform nuances, audience behavior, and creative trends. You're fluent in tech culture - you keep tabs on what VCs are posting, what AI founders are building, and where the conversation is heading. You're a fast, clear, high-quality writer with a knack for punchy, smart, shareable copy. You're AI-forward: excited by what AI unlocks and confident using it to streamline and enhance your work. You're deeply collaborative but autonomous - you can manage cross-functional partnerships without handholding. You're experimental and analytical: you don't just follow best practices, you question them and test what works. You're proactive and outcome-oriented: you don't wait for permission and you know how to tie your work to business goals. You're detail-obsessed when it matters, especially when it comes to how we show up publicly as a brand. You've worked in B2B social at a fast-paced SaaS or tech company. You've supported exec comms or employee enablement in social before. You've worked closely with demand gen, brand, comms, or content teams. You have strong instincts for shareable creative - what stops the scroll and gets talked about. Benefits Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
We are currently recruiting for a Field Support Analyst to deliver efficient and effective IT field support to Willmott Dixon's business. This role will include supporting the Interiors London Office and the Ecoworld London Office (EWL). This role will focus on support at these locations with a requirement for at least 1 day on site at our EWL location (possibly split to 2 half days) and the remainder of time in our Interiors office and sites.This role is essential for ensuring smooth IT operations and customer satisfaction across the region. The Interiors office and the EWL Office has a requirement for someone on site by 08:30am to ensure there is support for morning meetings and any issues that may arise prior to these. What are the indicators of success in my role? I provide timely and effective local end-user support for all IT systems, including desktop hardware/software, video conferencing equipment, mobile communications, and new site setups. I take ownership of IT issues and collaborate with the central IT team to implement cost-effective, fit-for-purpose solutions. I ensure adherence to legal and legislative IT requirements. I maintain accurate regional hardware asset registers. I function as a conduit of information between my region and the Service Delivery team. I manage incident tickets per the Incident Management process, ensuring accurate and informative updates. I plan, manage, and communicate my weekly movement plan to support managers. I contribute to key tasks and issues as part of annual objectives. I cover other office sites as required by the business needs. What do I do? Customer: I understand my customers' needs and motivations, adapting my approach accordingly. I capture feedback from customers and stakeholders to gauge satisfaction with my and my team's services, making necessary adjustments. I build strong relationships to support the digital upskilling of our people. I ensure my team adopts a customer-first approach and provides them with the necessary skills for success. I set a high standard for customer engagement and advocacy, delivering services that support customer needs and inform IT Service objectives. I align with the company strategy and work closely with the business and IT to achieve common goals. Collaborate: I work with IT teams and the wider organization to deliver outstanding service. I share and encourage the sharing of information and best practices. I build and maintain good relationships across the organization. I collaborate with wider teams to resolve major issues and conflicts. Performance Metrics: I manage and monitor key performance indicators (KPIs) for various processes and services, identifying areas for improvement. I ensure adequate resources, consistency, and quality to achieve or exceed KPIs. Documentation and Reporting: I maintain processes and provide regular reports to management and stakeholders on process performance, compliance, and exceptions. I create high-quality documentation to clarify roles and responsibilities. I maintain run books and knowledge articles to a high standard. I monitor and report on overall operational service health and identify improvement opportunities. I ensure adherence to IT processes, policies, and procedures, promoting discipline and structure in operational delivery. I manage internal and external audits to achieve compliance through regular monitoring, reporting, and up-to-date documentation. Personal Effectiveness: I provide timely solutions to problems with an objective and proactive approach. I recognize my strengths and limitations, leveraging strengths and mitigating limitations. I communicate effectively, listen actively, and tackle difficult conversations appropriately. I adapt to different people and manage relationships effectively. I plan ahead, see the bigger picture, and manage performance expectations. I work well as part of a team and enjoy achieving common goals. I identify and manage risks and opportunities. I embody IT behaviours and maintain professionalism. I make key decisions and continually develop personal and technical effectiveness. I meet deadlines without prompting. Skills, Qualifications, and Memberships Essential: Windows 11 certification Office 365 experience Active Directory experience Strong customer service skills Proactive and effective communicator (written and verbal) Full driving license Willingness to travel Desirable: ITIL V4 certification MBCS certification SCCM or Autopilot knowledge Attributes: I regularly reflect on my experiences and performance, constantly seeking improvement. I model behaviour that shows respect, helpfulness, and cooperation. I respond positively and resiliently to setbacks. I manage multiple demands without losing focus or energy. I promptly recognize changes in circumstances and adjust plans accordingly. I take personal responsibility for making things happen and overcoming barriers. I prioritize and plan to deliver agreed objectives. I present plans clearly, concisely, and accurately to ensure understanding.
Apr 01, 2026
Full time
We are currently recruiting for a Field Support Analyst to deliver efficient and effective IT field support to Willmott Dixon's business. This role will include supporting the Interiors London Office and the Ecoworld London Office (EWL). This role will focus on support at these locations with a requirement for at least 1 day on site at our EWL location (possibly split to 2 half days) and the remainder of time in our Interiors office and sites.This role is essential for ensuring smooth IT operations and customer satisfaction across the region. The Interiors office and the EWL Office has a requirement for someone on site by 08:30am to ensure there is support for morning meetings and any issues that may arise prior to these. What are the indicators of success in my role? I provide timely and effective local end-user support for all IT systems, including desktop hardware/software, video conferencing equipment, mobile communications, and new site setups. I take ownership of IT issues and collaborate with the central IT team to implement cost-effective, fit-for-purpose solutions. I ensure adherence to legal and legislative IT requirements. I maintain accurate regional hardware asset registers. I function as a conduit of information between my region and the Service Delivery team. I manage incident tickets per the Incident Management process, ensuring accurate and informative updates. I plan, manage, and communicate my weekly movement plan to support managers. I contribute to key tasks and issues as part of annual objectives. I cover other office sites as required by the business needs. What do I do? Customer: I understand my customers' needs and motivations, adapting my approach accordingly. I capture feedback from customers and stakeholders to gauge satisfaction with my and my team's services, making necessary adjustments. I build strong relationships to support the digital upskilling of our people. I ensure my team adopts a customer-first approach and provides them with the necessary skills for success. I set a high standard for customer engagement and advocacy, delivering services that support customer needs and inform IT Service objectives. I align with the company strategy and work closely with the business and IT to achieve common goals. Collaborate: I work with IT teams and the wider organization to deliver outstanding service. I share and encourage the sharing of information and best practices. I build and maintain good relationships across the organization. I collaborate with wider teams to resolve major issues and conflicts. Performance Metrics: I manage and monitor key performance indicators (KPIs) for various processes and services, identifying areas for improvement. I ensure adequate resources, consistency, and quality to achieve or exceed KPIs. Documentation and Reporting: I maintain processes and provide regular reports to management and stakeholders on process performance, compliance, and exceptions. I create high-quality documentation to clarify roles and responsibilities. I maintain run books and knowledge articles to a high standard. I monitor and report on overall operational service health and identify improvement opportunities. I ensure adherence to IT processes, policies, and procedures, promoting discipline and structure in operational delivery. I manage internal and external audits to achieve compliance through regular monitoring, reporting, and up-to-date documentation. Personal Effectiveness: I provide timely solutions to problems with an objective and proactive approach. I recognize my strengths and limitations, leveraging strengths and mitigating limitations. I communicate effectively, listen actively, and tackle difficult conversations appropriately. I adapt to different people and manage relationships effectively. I plan ahead, see the bigger picture, and manage performance expectations. I work well as part of a team and enjoy achieving common goals. I identify and manage risks and opportunities. I embody IT behaviours and maintain professionalism. I make key decisions and continually develop personal and technical effectiveness. I meet deadlines without prompting. Skills, Qualifications, and Memberships Essential: Windows 11 certification Office 365 experience Active Directory experience Strong customer service skills Proactive and effective communicator (written and verbal) Full driving license Willingness to travel Desirable: ITIL V4 certification MBCS certification SCCM or Autopilot knowledge Attributes: I regularly reflect on my experiences and performance, constantly seeking improvement. I model behaviour that shows respect, helpfulness, and cooperation. I respond positively and resiliently to setbacks. I manage multiple demands without losing focus or energy. I promptly recognize changes in circumstances and adjust plans accordingly. I take personal responsibility for making things happen and overcoming barriers. I prioritize and plan to deliver agreed objectives. I present plans clearly, concisely, and accurately to ensure understanding.
