Associate Corporate Counsel, Prime Video Job ID: Amazon UK Services Ltd. Do you love entertainment, media, and technology? Are you looking for an exciting and creative challenge in an innovation-driven, talent-focused company? Come make history as a member of the Amazon Entertainment legal team in Amazon's world-class legal department. Amazon Entertainment delivers award-winning movies, TV shows, music, games, audiobooks, and podcasts to customers around the world. When you join the Amazon Entertainment team, you are uniquely situated to create a future of entertainment where creative content, innovation, and commerce come together. We are building a home for talent that will nurture creativity, storytelling, and innovation unlike anywhere else. Key job responsibilities Structuring, drafting and negotiating complex distribution, development, licensing, production and other commercial agreements Advise business across a range of fields, including intellectual property, new product initiatives, marketing and regulatory compliance A day in the life You will be based in our London office and support various teams within the Prime Video business. Prime Video delights our customers around the world by delivering must-see movies, series and premium sports within a seamless streaming experience. You will be a legal and thought partner for the business on day-to-day matters as well as long-term strategic issues. You will own drafting, negotiating, and closing commercial agreements with channel providers, production companies and studios, as well as device manufacturers and other important business partners. You will pioneer AI-driven transformation of legal operations-improving contract review cycles, eliminating manual bottlenecks, and deploying advanced research tools that deliver insights in minutes instead of hours. Your innovations will multiply our legal function's impact, enabling faster decisions, consistency, and proactive risk mitigation that keeps us ahead of emerging challenges. Our lawyers get to solve a constant flow of novel challenges in a growing and exciting business. Working directly with business colleagues, you will serve as lead counsel in strategic content acquisition deals and help manage existing commercial relationships. You will also research, advise, and develop expertise on new product initiatives and regulatory matters that impact your business. Our lawyers value working alongside and in person with their business clients and local legal teams to solve a constant flow of novel challenges in a growing and exciting business. About the team We pride ourselves in facilitating progress and delivering results. We see the big picture, and we obsess over customers. We run to the problem, never away from it. We like to build things and solve problems. We enjoy the camaraderie of working together as a legal team, and with our brilliant and creative business partners. We operate with the highest level of integrity and value character as much as intelligence. Prime Video Legal is part of the Amazon Entertainment Legal group, which also includes Amazon Studios, Amazon Music, Audible, Games, and Twitch. Basic Qualifications Experience in transactional work, including drafting and negotiating commercial contracts or equivalent Minimum 3+ years' post-qualification legal experience Qualified lawyer with outstanding academic and legal qualifications Preferred Qualifications Experience of a mix of corporate law firm and in-house work Experience in web services/cloud computing, software licensing, telecommunications or equivalent Ability to work with existing AI tools as well as curiosity and willingness to experiment with AI to build and implement new processes to simplify and improve legal processes. Equal Opportunity Statement Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Feb 25, 2026
Full time
Associate Corporate Counsel, Prime Video Job ID: Amazon UK Services Ltd. Do you love entertainment, media, and technology? Are you looking for an exciting and creative challenge in an innovation-driven, talent-focused company? Come make history as a member of the Amazon Entertainment legal team in Amazon's world-class legal department. Amazon Entertainment delivers award-winning movies, TV shows, music, games, audiobooks, and podcasts to customers around the world. When you join the Amazon Entertainment team, you are uniquely situated to create a future of entertainment where creative content, innovation, and commerce come together. We are building a home for talent that will nurture creativity, storytelling, and innovation unlike anywhere else. Key job responsibilities Structuring, drafting and negotiating complex distribution, development, licensing, production and other commercial agreements Advise business across a range of fields, including intellectual property, new product initiatives, marketing and regulatory compliance A day in the life You will be based in our London office and support various teams within the Prime Video business. Prime Video delights our customers around the world by delivering must-see movies, series and premium sports within a seamless streaming experience. You will be a legal and thought partner for the business on day-to-day matters as well as long-term strategic issues. You will own drafting, negotiating, and closing commercial agreements with channel providers, production companies and studios, as well as device manufacturers and other important business partners. You will pioneer AI-driven transformation of legal operations-improving contract review cycles, eliminating manual bottlenecks, and deploying advanced research tools that deliver insights in minutes instead of hours. Your innovations will multiply our legal function's impact, enabling faster decisions, consistency, and proactive risk mitigation that keeps us ahead of emerging challenges. Our lawyers get to solve a constant flow of novel challenges in a growing and exciting business. Working directly with business colleagues, you will serve as lead counsel in strategic content acquisition deals and help manage existing commercial relationships. You will also research, advise, and develop expertise on new product initiatives and regulatory matters that impact your business. Our lawyers value working alongside and in person with their business clients and local legal teams to solve a constant flow of novel challenges in a growing and exciting business. About the team We pride ourselves in facilitating progress and delivering results. We see the big picture, and we obsess over customers. We run to the problem, never away from it. We like to build things and solve problems. We enjoy the camaraderie of working together as a legal team, and with our brilliant and creative business partners. We operate with the highest level of integrity and value character as much as intelligence. Prime Video Legal is part of the Amazon Entertainment Legal group, which also includes Amazon Studios, Amazon Music, Audible, Games, and Twitch. Basic Qualifications Experience in transactional work, including drafting and negotiating commercial contracts or equivalent Minimum 3+ years' post-qualification legal experience Qualified lawyer with outstanding academic and legal qualifications Preferred Qualifications Experience of a mix of corporate law firm and in-house work Experience in web services/cloud computing, software licensing, telecommunications or equivalent Ability to work with existing AI tools as well as curiosity and willingness to experiment with AI to build and implement new processes to simplify and improve legal processes. Equal Opportunity Statement Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
About The Team & Role eBay Live is transforming the way people shop by combining live entertainment, community, and commerce into a single experience. Sellers present interactive live streams where buyers watch, chat, and buy immediately across numerous categories. We are seeking a Head of International Planning & Business Operations to collaborate closely with our category leadership to expand eBay Live beyond North America. This person will gain a thorough knowledge of category strategy across markets. They will assist in turning those strategies into practical plans across functions. They will also lead the continuous review and improvement of those plans to achieve the ambitious growth goals. The role calls for a strategic and practical leader who combines storytelling, data insights, and operational precision with high emotional intelligence. This person will support our category leadership in advancing the business at different levels. This person will work individually in one market and lead a team in other smaller markets. There is significant potential for growth and more influence as operations expand. What you will accomplish Lead planning for International Markets: Drive cross functional plan development region by region, while applying consistency in global frameworks and ensuring alignment with global product roadmaps Optimize plans as needed during implementation. eBay Live is growing rapidly and functioning more like a "startup" inside the larger company. Therefore, plans may shift through ongoing implementation. Staying aware of necessary adjustments, in close collaboration with market leaders, is essential. Lead the business review cycles: Make sure important metrics are monitored and the overall business status is clear and agreed by all teams. Review past results to understand successes and challenges. Keep a clear focus on upcoming steps, potential growth obstacles, and needed plan improvements. Provide regional business performance updates and raise critical issues to the global eBay Live leadership and other senior eBay executives as needed. Support ongoing business forecasting and resource management: While FP&A leads this work, collaborate closely to ensure financial plans match operational realities. Ensure resources align and are efficiently directed toward accurate business plan outcomes. Support scaling of playbooks and knowledge sharing across regions: Functional teams or COEs will primarily own the playbooks. Know the playbooks well and help those teams share knowledge to promote the standard process more quickly. Parachute problem solving targets the core demand and supply funnel within a region where usual business processes break down or don't work well. This hinders business growth. Assist in assessing whether this challenge appears across multiple markets. Support global leadership in developing systemic solutions accordingly. The role works alongside in market operations and PMO teams handling more specific issues. Take responsibility for the global operating model: Collaborate with all functional teams to help develop it and manage its ongoing governance. Track its efficiency and recommend enhancements to global leadership for application across markets. Become a live commerce expert: Build a strong grasp of the factors behind eBay's success in live commerce. Collaborate with market and global leadership on ways to bring success to life. What you will bring Experience in multiple strategy and operations, portfolio management, and/or consulting style roles with a heavy lean toward planning and accomplishing in complex, fast paced, cross functional organizations. A blend of startup and enterprise experience is a plus. Typically translates to 10+ years of work experience, but specific roles and skills matter more. Self starter with a proven history of crafting strategy, handling dependencies, persuading executive level leaders, and fostering ownership across cross functional teams Critical thinking skills, encompassing the capacity to offer insights that guide business planning initiatives, establish cross functional frameworks for success, and construct cases for investment Strong analytical skills, a proven history of converting insights into practical strategic plans, and demonstrable experience of innovative problem solving at scale Strong organizational, communication, and interpersonal abilities, with skill in clearly explaining complex problems to executives. Able to quantify issues and their impact. Develops carefully considered resource requests and possible solutions. A dynamic, proactive approach and an ability to develop clarity from ambiguity. Comfort with ambiguity is also important. The role requires a desire to work in a very fast paced, evolving environment. Nice to Haves: MBA or similar relevant experience, marketplace or live/creator commerce experience Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
Feb 24, 2026
Full time
About The Team & Role eBay Live is transforming the way people shop by combining live entertainment, community, and commerce into a single experience. Sellers present interactive live streams where buyers watch, chat, and buy immediately across numerous categories. We are seeking a Head of International Planning & Business Operations to collaborate closely with our category leadership to expand eBay Live beyond North America. This person will gain a thorough knowledge of category strategy across markets. They will assist in turning those strategies into practical plans across functions. They will also lead the continuous review and improvement of those plans to achieve the ambitious growth goals. The role calls for a strategic and practical leader who combines storytelling, data insights, and operational precision with high emotional intelligence. This person will support our category leadership in advancing the business at different levels. This person will work individually in one market and lead a team in other smaller markets. There is significant potential for growth and more influence as operations expand. What you will accomplish Lead planning for International Markets: Drive cross functional plan development region by region, while applying consistency in global frameworks and ensuring alignment with global product roadmaps Optimize plans as needed during implementation. eBay Live is growing rapidly and functioning more like a "startup" inside the larger company. Therefore, plans may shift through ongoing implementation. Staying aware of necessary adjustments, in close collaboration with market leaders, is essential. Lead the business review cycles: Make sure important metrics are monitored and the overall business status is clear and agreed by all teams. Review past results to understand successes and challenges. Keep a clear focus on upcoming steps, potential growth obstacles, and needed plan improvements. Provide regional business performance updates and raise critical issues to the global eBay Live leadership and other senior eBay executives as needed. Support ongoing business forecasting and resource management: While FP&A leads this work, collaborate closely to ensure financial plans match operational realities. Ensure resources align and are efficiently directed toward accurate business plan outcomes. Support scaling of playbooks and knowledge sharing across regions: Functional teams or COEs will primarily own the playbooks. Know the playbooks well and help those teams share knowledge to promote the standard process more quickly. Parachute problem solving targets the core demand and supply funnel within a region where usual business processes break down or don't work well. This hinders business growth. Assist in assessing whether this challenge appears across multiple markets. Support global leadership in developing systemic solutions accordingly. The role works alongside in market operations and PMO teams handling more specific issues. Take responsibility for the global operating model: Collaborate with all functional teams to help develop it and manage its ongoing governance. Track its efficiency and recommend enhancements to global leadership for application across markets. Become a live commerce expert: Build a strong grasp of the factors behind eBay's success in live commerce. Collaborate with market and global leadership on ways to bring success to life. What you will bring Experience in multiple strategy and operations, portfolio management, and/or consulting style roles with a heavy lean toward planning and accomplishing in complex, fast paced, cross functional organizations. A blend of startup and enterprise experience is a plus. Typically translates to 10+ years of work experience, but specific roles and skills matter more. Self starter with a proven history of crafting strategy, handling dependencies, persuading executive level leaders, and fostering ownership across cross functional teams Critical thinking skills, encompassing the capacity to offer insights that guide business planning initiatives, establish cross functional frameworks for success, and construct cases for investment Strong analytical skills, a proven history of converting insights into practical strategic plans, and demonstrable experience of innovative problem solving at scale Strong organizational, communication, and interpersonal abilities, with skill in clearly explaining complex problems to executives. Able to quantify issues and their impact. Develops carefully considered resource requests and possible solutions. A dynamic, proactive approach and an ability to develop clarity from ambiguity. Comfort with ambiguity is also important. The role requires a desire to work in a very fast paced, evolving environment. Nice to Haves: MBA or similar relevant experience, marketplace or live/creator commerce experience Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
Head of Integration Overview We are seeking an experienced Head of Integration to lead the post-acquisition integration agenda across a fast-growing, PE-backed financial services platform. This role is critical to ensuring acquisitions are integrated effectively, synergies are realised, and operational, regulatory, and cultural risks are actively managed. The Head of Integration will work closely with the CEO, COO, CFO, Corporate Development team, and private equity sponsors to translate deal strategy into executable integration plans that support sustainable value creation. Key Responsibilities Post-Merger Integration Leadership Own the end-to-end integration of acquired businesses following completion. Develop and execute integration playbooks, frameworks, and governance structures. Lead multiple integrations in parallel across different stages of maturity. Ensure integrations are delivered on time, on budget, and in line with investment case assumptions. Integration Planning & Execution Partner with Corporate Development during pre-deal phases to inform integration strategy and risk assessment. Translate deal theses into clear integration roadmaps with defined milestones and accountabilities. Coordinate integration across all functions including: Operations Finance Risk & Compliance IT / Systems HR & People Commercial and Client Services Stakeholder Management Act as the central point of coordination between acquired management teams and the parent group. Build trusted relationships with founders and senior leaders of acquired businesses. Provide regular progress updates to the executive team, board, and PE sponsors. Manage external advisers where required. Synergy Realisation & Value Creation Identify and track revenue, cost, and operational synergies. Monitor performance against integration KPIs and value creation targets. Resolve integration issues proactively and escalate risks where appropriate. Support cultural alignment while respecting local autonomy where required. Governance, Risk & Regulatory Oversight Ensure integrations comply with regulatory requirements relevant to financial services. Support FCA change-in-control processes and post-completion obligations where applicable. Embed group governance, controls, and operating standards across acquired businesses. Candidate Profile Experience Significant experience leading post-merger integrations within financial services (e.g. insurance, wealth, banking, lending, payments, fintech or other regulated sectors). Background in: Integration leadership, COO / operations roles, or Consulting / value-creation roles with strong PMI exposure. Experience operating in a PE-backed or acquisitive environment t strongly preferred. Proven ability to manage multiple integrations concurrently. Skills & Attributes Strong operational and commercial mindset. Highly organised, structured, and execution-focused. Comfortable working with ambiguity in fast-growth environments. Strong stakeholder management skills, with the ability to influence at C-suite and board level. Pragmatic, hands-on approach with a bias toward getting things done. Low-ego, collaborative leadership style. Location London-based role. Hybrid working model. UK and occasional international travel as required.
Feb 24, 2026
Full time
Head of Integration Overview We are seeking an experienced Head of Integration to lead the post-acquisition integration agenda across a fast-growing, PE-backed financial services platform. This role is critical to ensuring acquisitions are integrated effectively, synergies are realised, and operational, regulatory, and cultural risks are actively managed. The Head of Integration will work closely with the CEO, COO, CFO, Corporate Development team, and private equity sponsors to translate deal strategy into executable integration plans that support sustainable value creation. Key Responsibilities Post-Merger Integration Leadership Own the end-to-end integration of acquired businesses following completion. Develop and execute integration playbooks, frameworks, and governance structures. Lead multiple integrations in parallel across different stages of maturity. Ensure integrations are delivered on time, on budget, and in line with investment case assumptions. Integration Planning & Execution Partner with Corporate Development during pre-deal phases to inform integration strategy and risk assessment. Translate deal theses into clear integration roadmaps with defined milestones and accountabilities. Coordinate integration across all functions including: Operations Finance Risk & Compliance IT / Systems HR & People Commercial and Client Services Stakeholder Management Act as the central point of coordination between acquired management teams and the parent group. Build trusted relationships with founders and senior leaders of acquired businesses. Provide regular progress updates to the executive team, board, and PE sponsors. Manage external advisers where required. Synergy Realisation & Value Creation Identify and track revenue, cost, and operational synergies. Monitor performance against integration KPIs and value creation targets. Resolve integration issues proactively and escalate risks where appropriate. Support cultural alignment while respecting local autonomy where required. Governance, Risk & Regulatory Oversight Ensure integrations comply with regulatory requirements relevant to financial services. Support FCA change-in-control processes and post-completion obligations where applicable. Embed group governance, controls, and operating standards across acquired businesses. Candidate Profile Experience Significant experience leading post-merger integrations within financial services (e.g. insurance, wealth, banking, lending, payments, fintech or other regulated sectors). Background in: Integration leadership, COO / operations roles, or Consulting / value-creation roles with strong PMI exposure. Experience operating in a PE-backed or acquisitive environment t strongly preferred. Proven ability to manage multiple integrations concurrently. Skills & Attributes Strong operational and commercial mindset. Highly organised, structured, and execution-focused. Comfortable working with ambiguity in fast-growth environments. Strong stakeholder management skills, with the ability to influence at C-suite and board level. Pragmatic, hands-on approach with a bias toward getting things done. Low-ego, collaborative leadership style. Location London-based role. Hybrid working model. UK and occasional international travel as required.
Multi Skilled Maintenance Technician (Days Only - No On call) Manchester - City Centre, M3 Full Time Salary £40k - £43k, Plus overtime, Plus Benefits Summary NG Bailey Facilities Services are currently recruiting for a Multi Skilled Maintenance Technician to join a market-leading, forward-thinking company to be part of a team looking after 5 commercial buildings (all the buildings are within 5 minutes' walk of each other) contract based in the city centre of Manchester. Some of the key deliverables in this role will include: Carry out PPM and reactive maintenance on electrical systems, mechanical plant, HVAC equipment, and associated building services infrastructure. Undertake fault finding, testing, inspection, and repairs on low voltage electrical systems including distribution boards, lighting, power, and controls. Ensure all electrical works comply with BS 7671 Wiring Regulations and site safety procedures. Perform maintenance in line with SFG20 or equivalent standards and contractual SLAs/KPIs. Safely isolate plant and equipment in accordance with permit to work and safe systems of work procedures. Maintain plant rooms and building services areas to a high standard of housekeeping. Complete all documentation, logbooks, certificates, and compliance records accurately. Assist with supervision of subcontractors ensuring compliance with health and safety requirements. Identify defects, recommend remedial works, and support continuous improvement initiatives. Ensure statutory compliance across building systems. The position is Monday to Friday 0800 -1630 No On call What we're looking for : An experienced Technician working to a high standard of building services provision (planned and reactive) within a commercial occupied environment and with the utmost regard for customer service. You will hold current qualifications to include: NVQ Level 2-3 (Electrical Discipline or City and Guilds equivalent) 18th Edition C&G 2391 / AM2 would be advantageous Capable of undertaking Remedial and Reactive Repairs with minimal supervision. Strong electrical and mechanical fault-finding skills. IOSH Working / Managing Safely (Desirable) Safe system of Work Procedure - PTW; RAMS etc (Desirable) Knowledge of boilers, water treatment, and BMS systems (Desirable) L8 Training (Desirable) Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Salary £40k to £43k (DEO) plus 1.5/2 x rates for overtime 25 Days Holiday plus Bank Holidays Sick Pay Pension with a leading provider and employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Feb 24, 2026
Full time
Multi Skilled Maintenance Technician (Days Only - No On call) Manchester - City Centre, M3 Full Time Salary £40k - £43k, Plus overtime, Plus Benefits Summary NG Bailey Facilities Services are currently recruiting for a Multi Skilled Maintenance Technician to join a market-leading, forward-thinking company to be part of a team looking after 5 commercial buildings (all the buildings are within 5 minutes' walk of each other) contract based in the city centre of Manchester. Some of the key deliverables in this role will include: Carry out PPM and reactive maintenance on electrical systems, mechanical plant, HVAC equipment, and associated building services infrastructure. Undertake fault finding, testing, inspection, and repairs on low voltage electrical systems including distribution boards, lighting, power, and controls. Ensure all electrical works comply with BS 7671 Wiring Regulations and site safety procedures. Perform maintenance in line with SFG20 or equivalent standards and contractual SLAs/KPIs. Safely isolate plant and equipment in accordance with permit to work and safe systems of work procedures. Maintain plant rooms and building services areas to a high standard of housekeeping. Complete all documentation, logbooks, certificates, and compliance records accurately. Assist with supervision of subcontractors ensuring compliance with health and safety requirements. Identify defects, recommend remedial works, and support continuous improvement initiatives. Ensure statutory compliance across building systems. The position is Monday to Friday 0800 -1630 No On call What we're looking for : An experienced Technician working to a high standard of building services provision (planned and reactive) within a commercial occupied environment and with the utmost regard for customer service. You will hold current qualifications to include: NVQ Level 2-3 (Electrical Discipline or City and Guilds equivalent) 18th Edition C&G 2391 / AM2 would be advantageous Capable of undertaking Remedial and Reactive Repairs with minimal supervision. Strong electrical and mechanical fault-finding skills. IOSH Working / Managing Safely (Desirable) Safe system of Work Procedure - PTW; RAMS etc (Desirable) Knowledge of boilers, water treatment, and BMS systems (Desirable) L8 Training (Desirable) Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Salary £40k to £43k (DEO) plus 1.5/2 x rates for overtime 25 Days Holiday plus Bank Holidays Sick Pay Pension with a leading provider and employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Who we are and what we do About Hachette UK Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. We're made up of 10 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business. Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder & Stoughton; Headline; Octopus, and Bookouture. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools. Hachette UK is part of Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland. About Octopus Publishing Group Octopus publish books for everyone. We love to enlighten, nourish, entertain and inspire readers and listeners everywhere. Across the three strands of our publishing - Octopus Colour, Octopus Wellbeing, and Octopus Voices - we publish a wide range of books from award winning cookbooks and wellness titles to ground breaking thought leadership and beautiful illustrated editions across interiors, gardening, fashion, music and lifestyle, as well as a select list of fiction. Octopus is a dynamic, supportive and creative environment where ideas flourish and collaboration is key. What you'll be doing You will be responsible for the sales for Octopus Publishing Group in the UK and internationally, ensuring budget targets are met and exceeded. Working closely with the publishing team you will be a key voice in informing the publishing process from acquisitions to covers to print confirm meetings. You will work particularly closely with colleagues in Editorial, Marketing and Publicity teams to ensure that all aspects of publishing are aligned and editorial ambitions are connected to sales plans. As part of the wider Group Sales team you will be a champion for Octopus's titles, ensuring targets and priorities are communicated and the teams are equipped with the best possible material to sell to their key customers and markets. You will define and deliver strategies across formats and markets, driving sales with enthusiasm and commercial expertise. Who we are looking for We are looking for a highly motivated, team player with a wide experience and knowledge of the market, to join the Hachette UK Group Sales Team on a 12 month fixed term contract to cover a period of parental leave. You must be able to develop strong internal working relationships, be flexible, adaptable and positive, and be highly commercially aware. Good, recent knowledge of the Non Fiction market, including Illustrated Non Fiction, is desirable. What we offer Our staff are our greatest asset, and our benefits reflect this: 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays) Generous pension schemes Rent deposit loans 2 community days per year Summer hours (finishing at 1pm on Fridays during the summer months) Retail discounts through Hachette rewards Cycle to Work scheme Eye care vouchers Wide ranging training library Development programmes (including mentoring) Up to 70% off book purchases A charity bookshelf 12 Staff led employee networks that are voluntary, including AgeWise, Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks Season ticket loans And much more! The role will be based at our London or Sheffield office, with a blend of in office (3 days) and homeworking (2 days) per week. Our commitment Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend your interview, please let us know. The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit
Feb 24, 2026
Full time
Who we are and what we do About Hachette UK Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. We're made up of 10 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business. Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder & Stoughton; Headline; Octopus, and Bookouture. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools. Hachette UK is part of Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland. About Octopus Publishing Group Octopus publish books for everyone. We love to enlighten, nourish, entertain and inspire readers and listeners everywhere. Across the three strands of our publishing - Octopus Colour, Octopus Wellbeing, and Octopus Voices - we publish a wide range of books from award winning cookbooks and wellness titles to ground breaking thought leadership and beautiful illustrated editions across interiors, gardening, fashion, music and lifestyle, as well as a select list of fiction. Octopus is a dynamic, supportive and creative environment where ideas flourish and collaboration is key. What you'll be doing You will be responsible for the sales for Octopus Publishing Group in the UK and internationally, ensuring budget targets are met and exceeded. Working closely with the publishing team you will be a key voice in informing the publishing process from acquisitions to covers to print confirm meetings. You will work particularly closely with colleagues in Editorial, Marketing and Publicity teams to ensure that all aspects of publishing are aligned and editorial ambitions are connected to sales plans. As part of the wider Group Sales team you will be a champion for Octopus's titles, ensuring targets and priorities are communicated and the teams are equipped with the best possible material to sell to their key customers and markets. You will define and deliver strategies across formats and markets, driving sales with enthusiasm and commercial expertise. Who we are looking for We are looking for a highly motivated, team player with a wide experience and knowledge of the market, to join the Hachette UK Group Sales Team on a 12 month fixed term contract to cover a period of parental leave. You must be able to develop strong internal working relationships, be flexible, adaptable and positive, and be highly commercially aware. Good, recent knowledge of the Non Fiction market, including Illustrated Non Fiction, is desirable. What we offer Our staff are our greatest asset, and our benefits reflect this: 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays) Generous pension schemes Rent deposit loans 2 community days per year Summer hours (finishing at 1pm on Fridays during the summer months) Retail discounts through Hachette rewards Cycle to Work scheme Eye care vouchers Wide ranging training library Development programmes (including mentoring) Up to 70% off book purchases A charity bookshelf 12 Staff led employee networks that are voluntary, including AgeWise, Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks Season ticket loans And much more! The role will be based at our London or Sheffield office, with a blend of in office (3 days) and homeworking (2 days) per week. Our commitment Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend your interview, please let us know. The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit
The Guardian believes there should be a better representation of our diverse society in the media and, to break down barriers, each summer we run a work-experience scheme for those considering a career in journalism. This year our London office is running a paid work-experience scheme for Black, Asian and minority-ethnic aspiring journalists across multiple editorial departments . Each work experience scheme initially lasts for two weeks over the summer (July-August). Successful applicants will learn about different aspects of the profession across a range of departments; you'll shadow journalists and have a chance to pitch story ideas. You will see up close the daily discussions and decision-making which help create our newspaper and website. Sections you'll experience might include Features, Saturday Magazine, News, Global Development, Books or Multimedia. You will gain an appreciation of the difference in journalistic styles between the various sections. You will also have an experienced journalist as a mentor throughout the scheme. At the end of the initial two weeks, we offer participants a chance to come back to the Guardian and spend one more week work shadowing on their preferred desk. The third week can take place at a time to suit the desk and the participant. Criteria To be considered for a placement you must be at least 18 years old, with the right to train in the UK at the time of application, and be able to demonstrate a genuine interest in journalism - for example, having work published online or in print, involvement in student journalism, work experience on local/specialist media, or an impressive personal website or blog. The aim of this scheme is to introduce aspiring journalists to the Guardian's editorial environment. For this reason experienced professional journalists, and those who have received a previous placement at GNM, are not eligible to apply for these positions. For applicants who have no access to accommodation in London (nor the ability to travel daily to our King's Cross headquarters), the Sarah Hughes Trust has kindly offered to provide a small number of grants. If you'd like to be considered for one of these, you can do so via the application form. Application instructions Please complete the application form and attach the following three items within ONE document: A covering letter (no more than 150 words) explaining how you qualify for this diversity scheme, why you're applying, and what you hope to learn from your time with us Your current CV A 400-word feature or comment article on a current issue which you believe will be of interest to Guardian readers. Please note, for your application to be considered, we require all of the above to be included. Deadline for receipt of applications is 11.55pm on Sunday 29th March 2026. Interviews are scheduled to take place during May. We're committed to providing reasonable adjustments as detailed by the Equality Act 2010. It is important to us that you feel supported and comfortable throughout the process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Sean on to discuss further so we can work with you to support you through your application. We value and respect all differences (seen and unseen) in all people at the Guardian. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. Positive action is covered by section 158 of the Equality Act 2010
Feb 24, 2026
Full time
The Guardian believes there should be a better representation of our diverse society in the media and, to break down barriers, each summer we run a work-experience scheme for those considering a career in journalism. This year our London office is running a paid work-experience scheme for Black, Asian and minority-ethnic aspiring journalists across multiple editorial departments . Each work experience scheme initially lasts for two weeks over the summer (July-August). Successful applicants will learn about different aspects of the profession across a range of departments; you'll shadow journalists and have a chance to pitch story ideas. You will see up close the daily discussions and decision-making which help create our newspaper and website. Sections you'll experience might include Features, Saturday Magazine, News, Global Development, Books or Multimedia. You will gain an appreciation of the difference in journalistic styles between the various sections. You will also have an experienced journalist as a mentor throughout the scheme. At the end of the initial two weeks, we offer participants a chance to come back to the Guardian and spend one more week work shadowing on their preferred desk. The third week can take place at a time to suit the desk and the participant. Criteria To be considered for a placement you must be at least 18 years old, with the right to train in the UK at the time of application, and be able to demonstrate a genuine interest in journalism - for example, having work published online or in print, involvement in student journalism, work experience on local/specialist media, or an impressive personal website or blog. The aim of this scheme is to introduce aspiring journalists to the Guardian's editorial environment. For this reason experienced professional journalists, and those who have received a previous placement at GNM, are not eligible to apply for these positions. For applicants who have no access to accommodation in London (nor the ability to travel daily to our King's Cross headquarters), the Sarah Hughes Trust has kindly offered to provide a small number of grants. If you'd like to be considered for one of these, you can do so via the application form. Application instructions Please complete the application form and attach the following three items within ONE document: A covering letter (no more than 150 words) explaining how you qualify for this diversity scheme, why you're applying, and what you hope to learn from your time with us Your current CV A 400-word feature or comment article on a current issue which you believe will be of interest to Guardian readers. Please note, for your application to be considered, we require all of the above to be included. Deadline for receipt of applications is 11.55pm on Sunday 29th March 2026. Interviews are scheduled to take place during May. We're committed to providing reasonable adjustments as detailed by the Equality Act 2010. It is important to us that you feel supported and comfortable throughout the process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Sean on to discuss further so we can work with you to support you through your application. We value and respect all differences (seen and unseen) in all people at the Guardian. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. Positive action is covered by section 158 of the Equality Act 2010
A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange "me time" moments, we're in the business of helping people thrive and feel fantastic. The Global Head of Tax is a senior leadership role reporting to the VP, Global Controller and responsible for the overall ownership, strategy, and execution of the company's global tax function. This leader will set the global tax vision, serve as the primary tax advisor to executive leadership, and ensure that tax strategy supports business growth while maintaining strong compliance and risk management across all jurisdictions. This role is ideal for a leader who thrives in complex, international environments and is comfortable balancing strategic leadership with hands-on execution as the tax function continues to scale. Key Responsibilities Global Strategy & Executive Partnership Own and drive the global tax strategy, ensuring alignment with business objectives, growth plans, and evolving regulatory requirements. Act as the company's primary tax advisor to executive leadership, including the CFO and senior finance leaders, on complex and high-impact tax matters. Partner with Finance, Legal, M&A, and business leaders to ensure tax considerations are embedded in strategic initiatives, new market entry, and product expansion. Risk Management & Compliance Oversight Own the company's global tax risk framework, identifying, assessing, and mitigating tax risks across all jurisdictions. Ensure strong global compliance processes for corporate income tax, indirect taxes, withholding taxes, and transfer pricing, supported by effective controls and governance. Oversee audits, inquiries, and negotiations with tax authorities globally, serving as the senior escalation point when needed. International Tax & Complex Transactions Lead complex international tax initiatives, including: Transfer pricing strategy and documentation Global structuring and restructuring Mergers, acquisitions, and integrations Expansion into new markets and new revenue models Provide leadership on cross-border tax planning while maintaining an appropriate and transparent risk posture for the company. Team Leadership & Function Scaling Build, lead, and develop a high-performing global tax organization, including internal team members and external advisors. Design the long-term operating model for the tax function, determining the right balance of in-house expertise, shared services, and external providers. Foster a culture of accountability, continuous improvement, and strong business partnership. Process, Systems & Continuous Improvement Drive process standardization, documentation, and automation to improve efficiency, scalability, and audit readiness. Partner with Accounting and Finance Systems teams to ensure tax requirements are embedded in upstream processes and financial systems. Own tax-related data strategy to improve reporting, forecasting, and risk visibility. Governance & Financial Management Own the global tax budget and resource planning for the function. Establish governance frameworks, policies, and escalation protocols related to tax matters. Monitor global legislative and regulatory developments, proactively assessing business impact and recommending actions. Qualifications & Requirements Based in the UK. Advanced degree in Law, Accounting, Finance, Economics, or a related field, and/or relevant professional qualification (e.g., CPA, CTA, or equivalent). Extensive progressive experience in tax, including significant leadership responsibility over global tax operations and strategy. Deep expertise in US federal, state, and local taxation, combined with strong knowledge of international tax regulations and OECD frameworks. Demonstrated success in developing and executing global tax strategies that support business growth while managing risk. Significant experience leading complex international tax projects, transactions, and audits. Proven people leader with experience building, mentoring, and scaling global teams. Strong business acumen with the ability to translate tax strategy into commercial outcomes. Excellent judgment and decision-making skills in complex, high-impact situations. Exceptional communication and influencing skills with executive-level stakeholders. Fluent in English (B2 level or higher); additional language skills are a plus. Experience operating in international, matrixed, and fast-growing organizations. Benefits This is a fully remote position within the UK, we take pride in being a globally distributed team A holiday allowance of 25 days + public holidays + your birthday day off Vitality Private Medical Cover (including dental and optical) with self-funded top up options for dependents Access to Worksmile wellbeing app Enhanced salary sacrifice pension scheme. Employee contributes 5% and Booksy matches at 5% Life assurance (4 x your annual salary) Lifestyle discounts available through Vitality Program A bit about Booksy: A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange "me time" moments, we're in the business of helping people thrive and feel fantastic. Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll love it at Booksy. Our diversity and inclusion commitment: We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more.
Feb 23, 2026
Full time
A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange "me time" moments, we're in the business of helping people thrive and feel fantastic. The Global Head of Tax is a senior leadership role reporting to the VP, Global Controller and responsible for the overall ownership, strategy, and execution of the company's global tax function. This leader will set the global tax vision, serve as the primary tax advisor to executive leadership, and ensure that tax strategy supports business growth while maintaining strong compliance and risk management across all jurisdictions. This role is ideal for a leader who thrives in complex, international environments and is comfortable balancing strategic leadership with hands-on execution as the tax function continues to scale. Key Responsibilities Global Strategy & Executive Partnership Own and drive the global tax strategy, ensuring alignment with business objectives, growth plans, and evolving regulatory requirements. Act as the company's primary tax advisor to executive leadership, including the CFO and senior finance leaders, on complex and high-impact tax matters. Partner with Finance, Legal, M&A, and business leaders to ensure tax considerations are embedded in strategic initiatives, new market entry, and product expansion. Risk Management & Compliance Oversight Own the company's global tax risk framework, identifying, assessing, and mitigating tax risks across all jurisdictions. Ensure strong global compliance processes for corporate income tax, indirect taxes, withholding taxes, and transfer pricing, supported by effective controls and governance. Oversee audits, inquiries, and negotiations with tax authorities globally, serving as the senior escalation point when needed. International Tax & Complex Transactions Lead complex international tax initiatives, including: Transfer pricing strategy and documentation Global structuring and restructuring Mergers, acquisitions, and integrations Expansion into new markets and new revenue models Provide leadership on cross-border tax planning while maintaining an appropriate and transparent risk posture for the company. Team Leadership & Function Scaling Build, lead, and develop a high-performing global tax organization, including internal team members and external advisors. Design the long-term operating model for the tax function, determining the right balance of in-house expertise, shared services, and external providers. Foster a culture of accountability, continuous improvement, and strong business partnership. Process, Systems & Continuous Improvement Drive process standardization, documentation, and automation to improve efficiency, scalability, and audit readiness. Partner with Accounting and Finance Systems teams to ensure tax requirements are embedded in upstream processes and financial systems. Own tax-related data strategy to improve reporting, forecasting, and risk visibility. Governance & Financial Management Own the global tax budget and resource planning for the function. Establish governance frameworks, policies, and escalation protocols related to tax matters. Monitor global legislative and regulatory developments, proactively assessing business impact and recommending actions. Qualifications & Requirements Based in the UK. Advanced degree in Law, Accounting, Finance, Economics, or a related field, and/or relevant professional qualification (e.g., CPA, CTA, or equivalent). Extensive progressive experience in tax, including significant leadership responsibility over global tax operations and strategy. Deep expertise in US federal, state, and local taxation, combined with strong knowledge of international tax regulations and OECD frameworks. Demonstrated success in developing and executing global tax strategies that support business growth while managing risk. Significant experience leading complex international tax projects, transactions, and audits. Proven people leader with experience building, mentoring, and scaling global teams. Strong business acumen with the ability to translate tax strategy into commercial outcomes. Excellent judgment and decision-making skills in complex, high-impact situations. Exceptional communication and influencing skills with executive-level stakeholders. Fluent in English (B2 level or higher); additional language skills are a plus. Experience operating in international, matrixed, and fast-growing organizations. Benefits This is a fully remote position within the UK, we take pride in being a globally distributed team A holiday allowance of 25 days + public holidays + your birthday day off Vitality Private Medical Cover (including dental and optical) with self-funded top up options for dependents Access to Worksmile wellbeing app Enhanced salary sacrifice pension scheme. Employee contributes 5% and Booksy matches at 5% Life assurance (4 x your annual salary) Lifestyle discounts available through Vitality Program A bit about Booksy: A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange "me time" moments, we're in the business of helping people thrive and feel fantastic. Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll love it at Booksy. Our diversity and inclusion commitment: We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more.
Location: This is a hybrid role based out of our London office in Monument, with an expectation to be in the office 2 days per week. Salary Range: £115,000 - £125,000 per annum Role Type: Full-time, Permanent Start date: As soon as possible The Solution Architect Role Send Technology is a rapidly growing InsurTech SaaS company specialising in the commercial and specialty insurance sector. Our mission is to help underwriters "write better business faster" on a global scale. We achieve this through our AI-enabled underwriting platform, specifically designed for the complexities of the commercial and specialty market. Our workbench serves as a one-stop desktop for underwriters, bringing together data, documentation, and decision points, enabling our customers to harness the power of ecosystem integrations, data, and AI to drive their growth. The Solution Architect role offers an exciting opportunity to join the team and play a crucial role in defining and implementing technical solutions and architectures for our clients. As a member of the Solutions Team, you'll contribute to delivering complex digital transformation projects for Send's clients. Your expertise will be instrumental in delivering a deeply integrated underwriting workbench solution that streamlines and automates the workflows of insurance underwriters. You'll also collaborate closely with the core technology teams to ensure alignment and continued evolution of our core product offering. About Send In 2017, Send was founded by Andy Moss, Ben Huckel, and Matt McGrillis with a vision to reshape and enhance the underwriting process for commercial insurers-combining advanced technology with deep industry expertise. By 2019, we had delivered a commercial and specialty Underwriting Workbench for a leading global insurer-one of the UK's top five composite insurers and a major FTSE 100 carrier. This solution streamlined operations, improved efficiency, and enabled forward visibility. In 2022, we won three industry awards for the Underwriting Workbench and raised $10 million in Series A funding to support our expansion in the UK and US. The following year, in 2023, we launched Smart Submission, a stand-alone component of the Underwriting Workbench, and were named a Leader in the IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications Vendor Assessment. In 2024, we were recognised as a Top Provider in the Datos P&C Workbench report and named a Leader in Celent's Underwriting Workbench reports for both North America and Global Markets. Our vision is to be the market-leading underwriting software platform for agile carriers. Our Funding From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We're proud to have the support and expertise of our investors, Mercia and Breega. We are now preparing for our Series B round and are excited about the growth acceleration this will enable. What You'll Be Doing as Solution Architect Technical Solution Definition Define and architect technical solutions tailored to client requirements. Develop comprehensive technical documentation and solution designs. Design and develop integrations for a microservice architecture to enhance the underwriting workbench solution. Ensure scalability, performance, and reliability of the designed solutions. Client Engagement Collaborate with clients, primarily insurance companies, to understand their business needs and technical requirements. Provide consultancy and expert advice to clients on best practices and optimal technical solutions. Liaise and align technical solutions with the core product team to ensure consistency and integration with core offerings. Support SIs and partners in executing digital transformation projects. Workflow Design Design and develop workflows to enhance the underwriting workbench solution. Ensure workflows are efficient, scalable, and aligned with client requirements. Design solutions that leverage a range of technologies, including AWS, Angular, Java, Python, MySQL, DynamoDB, Snowflake, and Terraform. Stay up-to-date with the latest technologies and industry trends to ensure the adoption of best practices. The Skills and Experience Needed for the Solution Architect Role Proven experience in solution consulting, particularly within the insurance or financial services industry. Strong technical background with expertise spanning multiple cloud providers (AWS essential), Java, SQL/NoSQL databases, data warehousing. Demonstrated ability to define and architect technical solutions and develop comprehensive documentation. Excellent consultancy skills with a proven track record of working effectively with clients, especially within insurance or financial services. Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders. A proactive and collaborative approach to problem-solving and project execution. What's on Offer - Life at Send Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies. Employees also have free access to Spill, offering confidential mental health support and therapy. Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support. Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%. Time Off - 25 days of annual leave, plus public holidays. We also offer volunteering time and a dedicated wellness day. Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents. Learning and Development - An annual budget via Learnerbly, providing access to books, courses, conferences, and other resources to support your growth. Check out Send's public Handbook for more information about our product, recruitment process, team, benefits, and much more. Solution Architect - Recruitment Process Our recruitment process for Solution Architect role consists of at least three stages: Stage 1 - Introductory Call with our in-house recruiter, Liam (30 minutes): This will cover your background, motivations, and communication skills, along with an opportunity to learn more about Send and the role. Stage 2 - Interview with Gari Gono, Head of Customer Solutions (45 minutes) Stage 3 - Interview with Tash Bond, Chief Customer Officer (30 minutes) 30-minute call with a Send Founder At Send, we're focused on strengthening our culture-not hiring people who simply "fit" into it. We believe that a diverse, equitable, and inclusive team drives innovation, creativity, better decision-making, and stronger performance. If you're interested in a role at Send but don't meet every requirement listed, we still encourage you to apply. Research shows that women, Indigenous people, and individuals of colour often hesitate to apply for roles unless they meet every single qualification. We're committed to changing that. We welcome applications from everyone, regardless of background, ethnicity, or culture. We are committed to reviewing all applications fairly and do not discriminate based on race, ethnicity, colour, religion or belief, national origin, sexual orientation, age, marital or civil partnership status, family status, pregnancy or maternity, disability (visible or invisible), gender identity or expression, or any other legally protected status. We know that inclusive hiring is an ongoing journey, and we're always looking to improve. If you have feedback on our hiring or interview process, we'd love to hear it. If you have specific needs or adjustments that would support you during the application process, you can share them in the space provided in your application we want to ensure your experience is as smooth and comfortable as possible. Need support with your application or have a question about the role? Email us at . At Send, we are committed to fostering a diverse, inclusive, and equitable workplace. The following demographic questions are optional and intended solely for the purpose of monitoring our diversity and inclusion efforts. Your responses will help us understand and improve the effectiveness of our recruitment and hiring practices. All information provided will be kept confidential and will not impact your candidacy for the position. You may choose not to answer any of the questions, and your decision will not affect your application. Thank you for helping us create a more inclusive workplace.
Feb 23, 2026
Full time
Location: This is a hybrid role based out of our London office in Monument, with an expectation to be in the office 2 days per week. Salary Range: £115,000 - £125,000 per annum Role Type: Full-time, Permanent Start date: As soon as possible The Solution Architect Role Send Technology is a rapidly growing InsurTech SaaS company specialising in the commercial and specialty insurance sector. Our mission is to help underwriters "write better business faster" on a global scale. We achieve this through our AI-enabled underwriting platform, specifically designed for the complexities of the commercial and specialty market. Our workbench serves as a one-stop desktop for underwriters, bringing together data, documentation, and decision points, enabling our customers to harness the power of ecosystem integrations, data, and AI to drive their growth. The Solution Architect role offers an exciting opportunity to join the team and play a crucial role in defining and implementing technical solutions and architectures for our clients. As a member of the Solutions Team, you'll contribute to delivering complex digital transformation projects for Send's clients. Your expertise will be instrumental in delivering a deeply integrated underwriting workbench solution that streamlines and automates the workflows of insurance underwriters. You'll also collaborate closely with the core technology teams to ensure alignment and continued evolution of our core product offering. About Send In 2017, Send was founded by Andy Moss, Ben Huckel, and Matt McGrillis with a vision to reshape and enhance the underwriting process for commercial insurers-combining advanced technology with deep industry expertise. By 2019, we had delivered a commercial and specialty Underwriting Workbench for a leading global insurer-one of the UK's top five composite insurers and a major FTSE 100 carrier. This solution streamlined operations, improved efficiency, and enabled forward visibility. In 2022, we won three industry awards for the Underwriting Workbench and raised $10 million in Series A funding to support our expansion in the UK and US. The following year, in 2023, we launched Smart Submission, a stand-alone component of the Underwriting Workbench, and were named a Leader in the IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications Vendor Assessment. In 2024, we were recognised as a Top Provider in the Datos P&C Workbench report and named a Leader in Celent's Underwriting Workbench reports for both North America and Global Markets. Our vision is to be the market-leading underwriting software platform for agile carriers. Our Funding From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We're proud to have the support and expertise of our investors, Mercia and Breega. We are now preparing for our Series B round and are excited about the growth acceleration this will enable. What You'll Be Doing as Solution Architect Technical Solution Definition Define and architect technical solutions tailored to client requirements. Develop comprehensive technical documentation and solution designs. Design and develop integrations for a microservice architecture to enhance the underwriting workbench solution. Ensure scalability, performance, and reliability of the designed solutions. Client Engagement Collaborate with clients, primarily insurance companies, to understand their business needs and technical requirements. Provide consultancy and expert advice to clients on best practices and optimal technical solutions. Liaise and align technical solutions with the core product team to ensure consistency and integration with core offerings. Support SIs and partners in executing digital transformation projects. Workflow Design Design and develop workflows to enhance the underwriting workbench solution. Ensure workflows are efficient, scalable, and aligned with client requirements. Design solutions that leverage a range of technologies, including AWS, Angular, Java, Python, MySQL, DynamoDB, Snowflake, and Terraform. Stay up-to-date with the latest technologies and industry trends to ensure the adoption of best practices. The Skills and Experience Needed for the Solution Architect Role Proven experience in solution consulting, particularly within the insurance or financial services industry. Strong technical background with expertise spanning multiple cloud providers (AWS essential), Java, SQL/NoSQL databases, data warehousing. Demonstrated ability to define and architect technical solutions and develop comprehensive documentation. Excellent consultancy skills with a proven track record of working effectively with clients, especially within insurance or financial services. Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders. A proactive and collaborative approach to problem-solving and project execution. What's on Offer - Life at Send Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies. Employees also have free access to Spill, offering confidential mental health support and therapy. Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support. Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%. Time Off - 25 days of annual leave, plus public holidays. We also offer volunteering time and a dedicated wellness day. Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents. Learning and Development - An annual budget via Learnerbly, providing access to books, courses, conferences, and other resources to support your growth. Check out Send's public Handbook for more information about our product, recruitment process, team, benefits, and much more. Solution Architect - Recruitment Process Our recruitment process for Solution Architect role consists of at least three stages: Stage 1 - Introductory Call with our in-house recruiter, Liam (30 minutes): This will cover your background, motivations, and communication skills, along with an opportunity to learn more about Send and the role. Stage 2 - Interview with Gari Gono, Head of Customer Solutions (45 minutes) Stage 3 - Interview with Tash Bond, Chief Customer Officer (30 minutes) 30-minute call with a Send Founder At Send, we're focused on strengthening our culture-not hiring people who simply "fit" into it. We believe that a diverse, equitable, and inclusive team drives innovation, creativity, better decision-making, and stronger performance. If you're interested in a role at Send but don't meet every requirement listed, we still encourage you to apply. Research shows that women, Indigenous people, and individuals of colour often hesitate to apply for roles unless they meet every single qualification. We're committed to changing that. We welcome applications from everyone, regardless of background, ethnicity, or culture. We are committed to reviewing all applications fairly and do not discriminate based on race, ethnicity, colour, religion or belief, national origin, sexual orientation, age, marital or civil partnership status, family status, pregnancy or maternity, disability (visible or invisible), gender identity or expression, or any other legally protected status. We know that inclusive hiring is an ongoing journey, and we're always looking to improve. If you have feedback on our hiring or interview process, we'd love to hear it. If you have specific needs or adjustments that would support you during the application process, you can share them in the space provided in your application we want to ensure your experience is as smooth and comfortable as possible. Need support with your application or have a question about the role? Email us at . At Send, we are committed to fostering a diverse, inclusive, and equitable workplace. The following demographic questions are optional and intended solely for the purpose of monitoring our diversity and inclusion efforts. Your responses will help us understand and improve the effectiveness of our recruitment and hiring practices. All information provided will be kept confidential and will not impact your candidacy for the position. You may choose not to answer any of the questions, and your decision will not affect your application. Thank you for helping us create a more inclusive workplace.
Senior Employment Solicitor Location: Harrogate Salary: Competitive + Bonus + Private Healthcare Job Type: Full-time, Permanent We are working with a highly regarded and Legal 500 ranked law firm in Harrogate to recruit an experienced Senior Employment Solicitor (5+ PQE) to lead and develop their Employment team. This is a senior opportunity for an ambitious employment solicitor seeking career progression, leadership responsibility, and exposure to high-quality, complex work. The firm has a national reputation for excellence in employment law and advises businesses, senior executives, and professional organisations across England. The role offers a broad mix of contentious and non-contentious employment matters, including Employment Tribunal litigation, HR advisory, and corporate employment support. The Role You will manage a diverse and stimulating caseload of employment law matters, including: Employment Tribunal litigation and advocacy Contentious and non-contentious employment advice HR advisory and ongoing employer support Settlement agreements and dispute resolution Restrictive covenants Drafting employment contracts, policies and handbooks TUPE matters Workplace mediation and independent investigations Training delivery and client seminars You will also play a key role in business development, client relationship management, departmental strategy, and team leadership. The Candidate The successful candidate will be a qualified Senior Employment Solicitor with at least 5 years' PQE and will demonstrate: Broad technical experience across employment law Strong Employment Tribunal advocacy and litigation skills Excellent drafting and advisory capability Commercial awareness and strong risk assessment skills Ability to manage a complex caseload independently Strong organisational and time management skills Excellent written and verbal communication A proactive, client-focused approach Confidence in business development and networking This role would suit a Senior Associate ready to step into a Head of Department position or an experienced Employment Solicitor seeking a strategic leadership role. The Firm The firm is ranked in the Legal 500 across multiple practice areas and is recognised as one of the leading firms in Yorkshire. They offer a supportive, professional working environment with modern offices, flexible working practices, and clear long-term progression. Salary & Benefits Competitive salary (market rate) Performance-related bonus and incentives 25 days annual leave plus bank holidays Additional Christmas closure Pension scheme Ongoing CPD and professional development Modern offices and flexible working Supportive and collaborative culture Opportunity to participate in charity and community initiatives Private healthcare How to Apply For a confidential discussion about this Employment Law Solicitor role, please apply below or contact us directly. All applications will be handled in the strictest confidence.
Feb 20, 2026
Full time
Senior Employment Solicitor Location: Harrogate Salary: Competitive + Bonus + Private Healthcare Job Type: Full-time, Permanent We are working with a highly regarded and Legal 500 ranked law firm in Harrogate to recruit an experienced Senior Employment Solicitor (5+ PQE) to lead and develop their Employment team. This is a senior opportunity for an ambitious employment solicitor seeking career progression, leadership responsibility, and exposure to high-quality, complex work. The firm has a national reputation for excellence in employment law and advises businesses, senior executives, and professional organisations across England. The role offers a broad mix of contentious and non-contentious employment matters, including Employment Tribunal litigation, HR advisory, and corporate employment support. The Role You will manage a diverse and stimulating caseload of employment law matters, including: Employment Tribunal litigation and advocacy Contentious and non-contentious employment advice HR advisory and ongoing employer support Settlement agreements and dispute resolution Restrictive covenants Drafting employment contracts, policies and handbooks TUPE matters Workplace mediation and independent investigations Training delivery and client seminars You will also play a key role in business development, client relationship management, departmental strategy, and team leadership. The Candidate The successful candidate will be a qualified Senior Employment Solicitor with at least 5 years' PQE and will demonstrate: Broad technical experience across employment law Strong Employment Tribunal advocacy and litigation skills Excellent drafting and advisory capability Commercial awareness and strong risk assessment skills Ability to manage a complex caseload independently Strong organisational and time management skills Excellent written and verbal communication A proactive, client-focused approach Confidence in business development and networking This role would suit a Senior Associate ready to step into a Head of Department position or an experienced Employment Solicitor seeking a strategic leadership role. The Firm The firm is ranked in the Legal 500 across multiple practice areas and is recognised as one of the leading firms in Yorkshire. They offer a supportive, professional working environment with modern offices, flexible working practices, and clear long-term progression. Salary & Benefits Competitive salary (market rate) Performance-related bonus and incentives 25 days annual leave plus bank holidays Additional Christmas closure Pension scheme Ongoing CPD and professional development Modern offices and flexible working Supportive and collaborative culture Opportunity to participate in charity and community initiatives Private healthcare How to Apply For a confidential discussion about this Employment Law Solicitor role, please apply below or contact us directly. All applications will be handled in the strictest confidence.
View our cookie policy . Job Description At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group.Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent.Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the Role We have an opportunity for a Business Development Manager (BDM), within the Adviser business, focused on identifying and securing high-value regional advisory business relationships to accelerate growth in market share and deliver an exceptional adviser experience.This is a full time role where the successful candidate will be an integral part of the Business Development Sales team. The regional team consists of field and office-based BDMs under the Head of Sales for their Region, all focused on driving business growth from both existing and new clients. The growth objectives include winning new clients, securing back books of business, achieving primary platform positioning and maintaining existing client assets. Key Responsibilities: Achieve personal sales/growth targets and contribute to overall team success through a defined opportunity pool or growth panel of high-value adviser relationships. Use CRM systems to maintain accurate records and account intelligence. Conduct in-person, virtual and telephone meetings to build strong external relationships with key influencers and business writers within your panelled firms. Analyse data and insights to prioritise opportunities and plan weekly activities effectively across both field and remote settings. Work closely with internal teams to delegate tasks, share insights, and develop resources that support adviser needs and growth objectives. Operate with a cost-effective and sustainable approach to meet growth targets and deliver a high-quality adviser experience. Lead on resolving problems and complaints, escalating where necessary to ensure client satisfaction. Uphold company values and ensure all regulatory and risk requirements are met. Stay updated on industry trends and product developments to maintain credibility with advisory firms. Support Business Development Consultants in developing their professional capabilities and understanding strategic priorities. About the Candidate: Proven experience and delivery in a fast-paced sales environment. Strong market and industry knowledge to engage credibly with clients. Including an understanding of the UK platform market and key competitors. Motivated and focussed to work independently, managing and growing existing clients as well as identifying and qualifying new opportunities. Undergraduate degree and/or equivalent professional experience alongside relevant professional qualifications. Comfortable balancing field-based and remote work, with strong time management and communication skills. Strong interpersonal skills with ability to represent Adviser Sales internally and externally, engaging directly with all roles within our clients businesses.We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. You can find out more about what we do . An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you.At Aberdeen we've adopted a 'blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business., where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability - please let us know and we'll be happy to help. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
Feb 20, 2026
Full time
View our cookie policy . Job Description At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group.Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent.Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the Role We have an opportunity for a Business Development Manager (BDM), within the Adviser business, focused on identifying and securing high-value regional advisory business relationships to accelerate growth in market share and deliver an exceptional adviser experience.This is a full time role where the successful candidate will be an integral part of the Business Development Sales team. The regional team consists of field and office-based BDMs under the Head of Sales for their Region, all focused on driving business growth from both existing and new clients. The growth objectives include winning new clients, securing back books of business, achieving primary platform positioning and maintaining existing client assets. Key Responsibilities: Achieve personal sales/growth targets and contribute to overall team success through a defined opportunity pool or growth panel of high-value adviser relationships. Use CRM systems to maintain accurate records and account intelligence. Conduct in-person, virtual and telephone meetings to build strong external relationships with key influencers and business writers within your panelled firms. Analyse data and insights to prioritise opportunities and plan weekly activities effectively across both field and remote settings. Work closely with internal teams to delegate tasks, share insights, and develop resources that support adviser needs and growth objectives. Operate with a cost-effective and sustainable approach to meet growth targets and deliver a high-quality adviser experience. Lead on resolving problems and complaints, escalating where necessary to ensure client satisfaction. Uphold company values and ensure all regulatory and risk requirements are met. Stay updated on industry trends and product developments to maintain credibility with advisory firms. Support Business Development Consultants in developing their professional capabilities and understanding strategic priorities. About the Candidate: Proven experience and delivery in a fast-paced sales environment. Strong market and industry knowledge to engage credibly with clients. Including an understanding of the UK platform market and key competitors. Motivated and focussed to work independently, managing and growing existing clients as well as identifying and qualifying new opportunities. Undergraduate degree and/or equivalent professional experience alongside relevant professional qualifications. Comfortable balancing field-based and remote work, with strong time management and communication skills. Strong interpersonal skills with ability to represent Adviser Sales internally and externally, engaging directly with all roles within our clients businesses.We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. You can find out more about what we do . An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you.At Aberdeen we've adopted a 'blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business., where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability - please let us know and we'll be happy to help. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
Senior Program Manager, M&A (UK) page is loaded Senior Program Manager, M&A (UK)locations: Remote, United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR101529Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.We're seeking a Senior Program Manager, M&A Integrations to join our growing team in the UK. This role is critical in ensuring that each acquisition moves seamlessly from strategy to operational execution, unlocking the full value of Stord's investments. As a senior member of the M&A Integration team, you'll lead complex, cross-functional integrations across product, technology, finance, operations, and people. You'll drive execution of integration plans while serving as a strategic thought partner to Corporate Development during due diligence, shaping integration strategy and readiness. Your work will directly influence how Stord scales its M&A capabilities and captures synergy value across acquired businesses. This role requires a strong balance of strategic thinking and operational rigor. You'll thrive in ambiguity, lead multiple workstreams simultaneously, and influence senior leaders to deliver measurable outcomes. The position focuses on acquisitions and expansions in the UK and EU, and the ideal candidate is based in the UK. This role reports directly to the Head of M&A Integrations and partners closely with the General Manager, UK. What You'll Do: Lead Complex End-to-End Integrations: Own the integration strategy and execution for high-impact acquisitions - from diligence and pre-close readiness through full post-close integration and handover. Shape Integration Strategy: Partner with Corporate Development pre-close to assess integration risks, resource requirements, and synergy capture opportunities, influencing deal design and post-close plans. Drive Cross-Functional Execution: Lead and align workstreams across Product, Finance, Sales, Technology, and Operations, ensuring clear ownership, dependencies, and progress tracking. Manage Synergy Realization: Quantify, track, and report on strategic and financial synergies identified during diligence, ensuring alignment with executive sponsors and Finance on value realization. Create Scalable Playbooks: Evolve and mature Stord's integration playbook - standardizing best practices, templates, and governance structures to support repeatable M&A success. Ensure Executive Visibility & Accountability: Deliver structured updates to senior leadership, escalating critical risks, dependencies, and trade-offs with clarity and precision. Basic Qualifications: 5+ years of experience in program management, corporate development, consulting, or operations strategy, preferably within a high-growth or technology-enabled organization. Proven track record of leading end-to-end M&A integrations or major cross-functional programs involving significant business transformation. Demonstrated ability to influence and drive accountability across senior stakeholders in ambiguous, fast-paced environments. Strong analytical skills, including the ability to interpret financial models, KPIs, and operational metrics related to synergy tracking and performance outcomes. Exceptional communication skills, with the ability to distill complex information into clear, actionable insights for executive audiences. High attention to detail with a history of building scalable frameworks, project structures, and playbooks. Bonus Points: Residency in the UK strongly preferred. Direct experience in post-merger integration, corporate development, or supply chain / logistics technology environments. Familiarity with systems and process integrations across Finance, HRIS, ERP, and WMS platforms. Expertise with project management tools (Asana, Jira, Smartsheet) and dashboarding tools (Domo, Looker, PowerBI). Exposure to pre-close diligence and integration readiness assessments.
Feb 17, 2026
Full time
Senior Program Manager, M&A (UK) page is loaded Senior Program Manager, M&A (UK)locations: Remote, United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR101529Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.We're seeking a Senior Program Manager, M&A Integrations to join our growing team in the UK. This role is critical in ensuring that each acquisition moves seamlessly from strategy to operational execution, unlocking the full value of Stord's investments. As a senior member of the M&A Integration team, you'll lead complex, cross-functional integrations across product, technology, finance, operations, and people. You'll drive execution of integration plans while serving as a strategic thought partner to Corporate Development during due diligence, shaping integration strategy and readiness. Your work will directly influence how Stord scales its M&A capabilities and captures synergy value across acquired businesses. This role requires a strong balance of strategic thinking and operational rigor. You'll thrive in ambiguity, lead multiple workstreams simultaneously, and influence senior leaders to deliver measurable outcomes. The position focuses on acquisitions and expansions in the UK and EU, and the ideal candidate is based in the UK. This role reports directly to the Head of M&A Integrations and partners closely with the General Manager, UK. What You'll Do: Lead Complex End-to-End Integrations: Own the integration strategy and execution for high-impact acquisitions - from diligence and pre-close readiness through full post-close integration and handover. Shape Integration Strategy: Partner with Corporate Development pre-close to assess integration risks, resource requirements, and synergy capture opportunities, influencing deal design and post-close plans. Drive Cross-Functional Execution: Lead and align workstreams across Product, Finance, Sales, Technology, and Operations, ensuring clear ownership, dependencies, and progress tracking. Manage Synergy Realization: Quantify, track, and report on strategic and financial synergies identified during diligence, ensuring alignment with executive sponsors and Finance on value realization. Create Scalable Playbooks: Evolve and mature Stord's integration playbook - standardizing best practices, templates, and governance structures to support repeatable M&A success. Ensure Executive Visibility & Accountability: Deliver structured updates to senior leadership, escalating critical risks, dependencies, and trade-offs with clarity and precision. Basic Qualifications: 5+ years of experience in program management, corporate development, consulting, or operations strategy, preferably within a high-growth or technology-enabled organization. Proven track record of leading end-to-end M&A integrations or major cross-functional programs involving significant business transformation. Demonstrated ability to influence and drive accountability across senior stakeholders in ambiguous, fast-paced environments. Strong analytical skills, including the ability to interpret financial models, KPIs, and operational metrics related to synergy tracking and performance outcomes. Exceptional communication skills, with the ability to distill complex information into clear, actionable insights for executive audiences. High attention to detail with a history of building scalable frameworks, project structures, and playbooks. Bonus Points: Residency in the UK strongly preferred. Direct experience in post-merger integration, corporate development, or supply chain / logistics technology environments. Familiarity with systems and process integrations across Finance, HRIS, ERP, and WMS platforms. Expertise with project management tools (Asana, Jira, Smartsheet) and dashboarding tools (Domo, Looker, PowerBI). Exposure to pre-close diligence and integration readiness assessments.
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Opportunity Deliveroo Advertising is building one of Europe's most modern Retail Media Networks, powered by delivery intent, rich merchant data, and a rapidly growing portfolio of endemic, FMCG, and non-endemic advertisers. As we scale, our external ecosystem - agencies, platforms, measurement providers, and technology partners - becomes an increasingly important driver of revenue growth, innovation, and market influence. To support this next phase of growth, we are creating a Head of Commercial Partnerships, Ads role within Deliveroo Advertising. This role will define how Deliveroo Ads builds and activates high-value industry partnerships - strengthening our presence across the media and data partner landscape, accelerating relevant AdTech and MarTech integrations, and supporting Sales and Strategy teams to unlock new categories of growth. The remit aligns closely with Deliveroo's collaboration with DoorDash Ads, ensuring shared ecosystem opportunities and alignment across markets. The Role As Head of Commercial Partnerships, Ads, you will build, lead, and scale Deliveroo Advertising's commercial partnership ecosystem - strengthening partner relationships, deepening platform integrations, and enabling commercial teams with the frameworks, tools, and strategic alignment required to amplify growth across FMCG, non-endemic, and endemic advertisers. This is a senior individual contributor role with significant cross-functional leadership responsibility. You will work closely with Product, Commercial Strategy, Sales, and GTM teams to ensure partnerships translate into clear commercial outcomes and sustained adoption across markets, with the opportunity to build a small team over time. What You'll Be Responsible For Partnership Strategy & Senior Partner Relationships Define and own Deliveroo Advertising's B2B partnership strategy across Demand, AdTech, MarTech, measurement, and platform partners. Build and maintain senior, executive-level partner relationships that drive advocacy, alignment, and long-term commercial value. Ensure partnership priorities align with Deliveroo Advertising's commercial objectives, annual revenue plans, and the broader Deliveroo DoorDash Ads Retail Media strategy. Act as a senior strategic counterpart to agencies and ecosystem partners, shaping joint commercial strategies and partnership plans that drive revenue growth. Partner Activation & Revenue Enablement Translate strategic partnerships into scalable revenue enablers through structured activation programmes and initiatives. Build and manage Joint Business Plans (JBPs) with priority partners to formalise collaboration, co-investment, and shared outcomes. Partner closely with Sales Directors to embed partnership initiatives into pipelines, QBRs, and planning cycles, enabling adoption and supporting revenue growth. Identify and accelerate partner-funded opportunities, innovation pilots, education programmes, and co-marketing initiatives. Own the commercial strategy and execution of Deliveroo Advertising's partnership portfolio, defining how partnerships are structured, prioritised, and scaled to drive commercial impact. Define partnership priorities, commercial models, and value exchange with ecosystem partners, in close collaboration with Revenue Operations, Strategy, and Finance. Partner with Revenue Operations to ensure partnership initiatives are supported by appropriate enablement, governance, reporting, and operational processes. Establish clear partnership rhythms and forums (e.g. executive check-ins, commercial reviews, annual planning) focused on performance, growth, and mutual value creation. Cross-Functional Leadership & Commercial Strategy (Deliveroo Ads & DoorDash Ads) Work closely with Product (Ads) to inform and influence prioritisation of partnership integrations across measurement, creative optimisation, identity, offsite, and broader AdTech interoperability. Collaborate with Commercial Strategy and Solutions GTM to embed partnerships into sales narratives, value propositions, GTM materials, and training programmes. Partner with Revenue Strategy & Enablement to ensure partnerships support monetisation logic, yield strategies, and adoption of new ad formats. Work with Commercial Operations to ensure partner workflows integrate smoothly into delivery, compliance, O2C processes, and tooling. Coordinate with DoorDash Ads partnership counterparts to share best practices, align where appropriate, and identify mutual ecosystem opportunities. Sales, Strategic Partnerships & Regional Commercial Support Act as the senior commercial partner to Sales, Strategic Partnerships, and regional teams on all ecosystem partnership matters. Support revenue growth by shaping partner-aligned commercial initiatives, co-selling motions, and category strategies in collaboration with Sales leadership. Provide strategic guidance, narratives, and deal-level support where partnerships materially influence commercial outcomes. Work with Revenue Operations to ensure frontline teams are effectively supported through playbooks, tooling, and training. New Partnership Development Build a structured evaluation framework to assess potential partners based on revenue impact, strategic alignment, advertiser demand, and integration feasibility. Partner with Commercial Strategy, Product, Sales, and Finance to assess where partner innovation can accelerate Deliveroo Advertising's commercial roadmap. Lead commercial diligence, partner structuring, and internal recommendation processes for new partnership opportunities. Measures of Success Growth in partner-enabled revenue across Deliveroo Advertising Number, quality, and utilisation of active Joint Business Plans Increased partner advocacy, education, and strategic alignment across agencies and holding groups Adoption of partnership-led commercial initiatives by Sales teams Reduced time-to-activation and increased utilisation of partner capabilities Strong cross-functional stakeholder satisfaction across Ads, Sales, Product, GTM, and DoorDash Ads Increased visibility and influence of Deliveroo Advertising across the retail media and Media Platform ecosystem About Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass . click apply for full job details
Feb 17, 2026
Full time
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Opportunity Deliveroo Advertising is building one of Europe's most modern Retail Media Networks, powered by delivery intent, rich merchant data, and a rapidly growing portfolio of endemic, FMCG, and non-endemic advertisers. As we scale, our external ecosystem - agencies, platforms, measurement providers, and technology partners - becomes an increasingly important driver of revenue growth, innovation, and market influence. To support this next phase of growth, we are creating a Head of Commercial Partnerships, Ads role within Deliveroo Advertising. This role will define how Deliveroo Ads builds and activates high-value industry partnerships - strengthening our presence across the media and data partner landscape, accelerating relevant AdTech and MarTech integrations, and supporting Sales and Strategy teams to unlock new categories of growth. The remit aligns closely with Deliveroo's collaboration with DoorDash Ads, ensuring shared ecosystem opportunities and alignment across markets. The Role As Head of Commercial Partnerships, Ads, you will build, lead, and scale Deliveroo Advertising's commercial partnership ecosystem - strengthening partner relationships, deepening platform integrations, and enabling commercial teams with the frameworks, tools, and strategic alignment required to amplify growth across FMCG, non-endemic, and endemic advertisers. This is a senior individual contributor role with significant cross-functional leadership responsibility. You will work closely with Product, Commercial Strategy, Sales, and GTM teams to ensure partnerships translate into clear commercial outcomes and sustained adoption across markets, with the opportunity to build a small team over time. What You'll Be Responsible For Partnership Strategy & Senior Partner Relationships Define and own Deliveroo Advertising's B2B partnership strategy across Demand, AdTech, MarTech, measurement, and platform partners. Build and maintain senior, executive-level partner relationships that drive advocacy, alignment, and long-term commercial value. Ensure partnership priorities align with Deliveroo Advertising's commercial objectives, annual revenue plans, and the broader Deliveroo DoorDash Ads Retail Media strategy. Act as a senior strategic counterpart to agencies and ecosystem partners, shaping joint commercial strategies and partnership plans that drive revenue growth. Partner Activation & Revenue Enablement Translate strategic partnerships into scalable revenue enablers through structured activation programmes and initiatives. Build and manage Joint Business Plans (JBPs) with priority partners to formalise collaboration, co-investment, and shared outcomes. Partner closely with Sales Directors to embed partnership initiatives into pipelines, QBRs, and planning cycles, enabling adoption and supporting revenue growth. Identify and accelerate partner-funded opportunities, innovation pilots, education programmes, and co-marketing initiatives. Own the commercial strategy and execution of Deliveroo Advertising's partnership portfolio, defining how partnerships are structured, prioritised, and scaled to drive commercial impact. Define partnership priorities, commercial models, and value exchange with ecosystem partners, in close collaboration with Revenue Operations, Strategy, and Finance. Partner with Revenue Operations to ensure partnership initiatives are supported by appropriate enablement, governance, reporting, and operational processes. Establish clear partnership rhythms and forums (e.g. executive check-ins, commercial reviews, annual planning) focused on performance, growth, and mutual value creation. Cross-Functional Leadership & Commercial Strategy (Deliveroo Ads & DoorDash Ads) Work closely with Product (Ads) to inform and influence prioritisation of partnership integrations across measurement, creative optimisation, identity, offsite, and broader AdTech interoperability. Collaborate with Commercial Strategy and Solutions GTM to embed partnerships into sales narratives, value propositions, GTM materials, and training programmes. Partner with Revenue Strategy & Enablement to ensure partnerships support monetisation logic, yield strategies, and adoption of new ad formats. Work with Commercial Operations to ensure partner workflows integrate smoothly into delivery, compliance, O2C processes, and tooling. Coordinate with DoorDash Ads partnership counterparts to share best practices, align where appropriate, and identify mutual ecosystem opportunities. Sales, Strategic Partnerships & Regional Commercial Support Act as the senior commercial partner to Sales, Strategic Partnerships, and regional teams on all ecosystem partnership matters. Support revenue growth by shaping partner-aligned commercial initiatives, co-selling motions, and category strategies in collaboration with Sales leadership. Provide strategic guidance, narratives, and deal-level support where partnerships materially influence commercial outcomes. Work with Revenue Operations to ensure frontline teams are effectively supported through playbooks, tooling, and training. New Partnership Development Build a structured evaluation framework to assess potential partners based on revenue impact, strategic alignment, advertiser demand, and integration feasibility. Partner with Commercial Strategy, Product, Sales, and Finance to assess where partner innovation can accelerate Deliveroo Advertising's commercial roadmap. Lead commercial diligence, partner structuring, and internal recommendation processes for new partnership opportunities. Measures of Success Growth in partner-enabled revenue across Deliveroo Advertising Number, quality, and utilisation of active Joint Business Plans Increased partner advocacy, education, and strategic alignment across agencies and holding groups Adoption of partnership-led commercial initiatives by Sales teams Reduced time-to-activation and increased utilisation of partner capabilities Strong cross-functional stakeholder satisfaction across Ads, Sales, Product, GTM, and DoorDash Ads Increased visibility and influence of Deliveroo Advertising across the retail media and Media Platform ecosystem About Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass . click apply for full job details
Our Purpose Scheduling isn't simply filling shifts. It's finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance. At Planday from Xero, we aim to use Agentic AI to build a future where managers seamlessly can free up invaluable time for their business and teams. We're not just building software; we're on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We're using advanced technology to help humans reach their full potential. At work and in life. Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the world. Planday was acquired by Xero in 2021. How you'll make an impact As Director of Revenue Operations, you will own and run the commercial operating system that powers Planday's growth. This role exists to bring clarity, control, and momentum to how we plan, execute, measure, and iterate our go-to-market strategy. You will connect strategy to execution by designing scalable processes, owning commercial systems and data definitions, and ensuring leaders have the insight and cadence needed to actively steer growth rather than react to it. You will operate as both a strategic leader and hands on operator. You'll define where we need to go, while also being deeply involved in making it real, from forecasting and planning, to systems design, to playbooks and performance rhythms. This role is accountable for shaping how Planday plans, steers, and scales growth, ensuring that commercial decisions are intentional, data informed, and executable. What you'll do Own and continuously evolve Planday's commercial operating model, defining how growth is planned, executed, measured and improved Lead and develop a high performing Revenue Operations team, acting as internal consultants and execution partners Lead revenue planning, forecasting, and scenario modelling to inform strategic trade offs and investment decisions. Design and continuously improve GTM processes across the full customer lifecycle, from lead to renewal Own commercial systems, data definitions, and field governance across Salesforce and adjacent GTM tooling Translate strategy into clear operating plans, playbooks, and standards for Sales, Marketing, CS, and Partnerships Run the rhythm of the business, including performance reviews, pipeline health, and KPI visibility Lead and develop a high performing Revenue Operations team, acting as internal consultants and execution partners Partner closely with Commercial, Product, Finance, Data, and Xero counterparts to deliver aligned outcomes Identify friction, inefficiencies, and growth opportunities, and turn them into actionable initiatives with clear ownership What you'll bring with you 8+ years' experience in Revenue Operations, Commercial Operations, or equivalent roles in B2B SaaS Proven people leadership experience, with the ability to build, develop, and motivate high performing teams through clarity, trust, and accountability. Proven ability to operate at both strategic and executional levels, from defining direction to getting into the detail Deep understanding of GTM motions, commercial metrics, and revenue mechanics across the customer lifecycle Strong systems and data fluency, including CRM, GTM tooling, and commercial analytics Strong technical fluency, with the ability to work closely with engineers, systems teams, and data partners to design, prioritise, and implement scalable commercial systems. Experience building and scaling operating models, playbooks, and performance frameworks Track record of leading cross functional change in fast moving, growth oriented environments Excellent stakeholder management skills and the ability to influence without authority A pragmatic, low ego leadership style that balances pace, clarity, and accountability Success looks like Clear, shared understanding across leadership of how the commercial engine works and how it is being steered. Clear ownership and visibility of the end to end commercial system Faster, higher quality decision making across GTM leadership Predictable forecasting and stronger commercial discipline Repeatable, scalable GTM processes and playbooks A Revenue Operations team that is trusted, effective, and embedded in how the business runs. This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager. At Planday, we offer you Benefits like pension, health insurance, inclusive support for new parents and generous vacation On top of your annual base salary, you are offered to be part of an Employee Share Plan Growth and progression opportunities - we want you to grow with us Flexible remote work Strong social culture with lots of team and company activities Meaningful work - everyone at Planday contributes to improving the lives of shift workers around the globe Healthy work life balance and autonomous approach to work. We trust in you and your abilities Finally, our offices are not just workplaces (although they are pretty nice and well located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work. At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer. As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process. All applicants will be considered for employment without attention to any personal characteristics.
Feb 16, 2026
Full time
Our Purpose Scheduling isn't simply filling shifts. It's finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance. At Planday from Xero, we aim to use Agentic AI to build a future where managers seamlessly can free up invaluable time for their business and teams. We're not just building software; we're on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We're using advanced technology to help humans reach their full potential. At work and in life. Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the world. Planday was acquired by Xero in 2021. How you'll make an impact As Director of Revenue Operations, you will own and run the commercial operating system that powers Planday's growth. This role exists to bring clarity, control, and momentum to how we plan, execute, measure, and iterate our go-to-market strategy. You will connect strategy to execution by designing scalable processes, owning commercial systems and data definitions, and ensuring leaders have the insight and cadence needed to actively steer growth rather than react to it. You will operate as both a strategic leader and hands on operator. You'll define where we need to go, while also being deeply involved in making it real, from forecasting and planning, to systems design, to playbooks and performance rhythms. This role is accountable for shaping how Planday plans, steers, and scales growth, ensuring that commercial decisions are intentional, data informed, and executable. What you'll do Own and continuously evolve Planday's commercial operating model, defining how growth is planned, executed, measured and improved Lead and develop a high performing Revenue Operations team, acting as internal consultants and execution partners Lead revenue planning, forecasting, and scenario modelling to inform strategic trade offs and investment decisions. Design and continuously improve GTM processes across the full customer lifecycle, from lead to renewal Own commercial systems, data definitions, and field governance across Salesforce and adjacent GTM tooling Translate strategy into clear operating plans, playbooks, and standards for Sales, Marketing, CS, and Partnerships Run the rhythm of the business, including performance reviews, pipeline health, and KPI visibility Lead and develop a high performing Revenue Operations team, acting as internal consultants and execution partners Partner closely with Commercial, Product, Finance, Data, and Xero counterparts to deliver aligned outcomes Identify friction, inefficiencies, and growth opportunities, and turn them into actionable initiatives with clear ownership What you'll bring with you 8+ years' experience in Revenue Operations, Commercial Operations, or equivalent roles in B2B SaaS Proven people leadership experience, with the ability to build, develop, and motivate high performing teams through clarity, trust, and accountability. Proven ability to operate at both strategic and executional levels, from defining direction to getting into the detail Deep understanding of GTM motions, commercial metrics, and revenue mechanics across the customer lifecycle Strong systems and data fluency, including CRM, GTM tooling, and commercial analytics Strong technical fluency, with the ability to work closely with engineers, systems teams, and data partners to design, prioritise, and implement scalable commercial systems. Experience building and scaling operating models, playbooks, and performance frameworks Track record of leading cross functional change in fast moving, growth oriented environments Excellent stakeholder management skills and the ability to influence without authority A pragmatic, low ego leadership style that balances pace, clarity, and accountability Success looks like Clear, shared understanding across leadership of how the commercial engine works and how it is being steered. Clear ownership and visibility of the end to end commercial system Faster, higher quality decision making across GTM leadership Predictable forecasting and stronger commercial discipline Repeatable, scalable GTM processes and playbooks A Revenue Operations team that is trusted, effective, and embedded in how the business runs. This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager. At Planday, we offer you Benefits like pension, health insurance, inclusive support for new parents and generous vacation On top of your annual base salary, you are offered to be part of an Employee Share Plan Growth and progression opportunities - we want you to grow with us Flexible remote work Strong social culture with lots of team and company activities Meaningful work - everyone at Planday contributes to improving the lives of shift workers around the globe Healthy work life balance and autonomous approach to work. We trust in you and your abilities Finally, our offices are not just workplaces (although they are pretty nice and well located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work. At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer. As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process. All applicants will be considered for employment without attention to any personal characteristics.
Head of Application Operations Department: Engineering Employment Type: Full Time Location: London Reporting To: VP Platform Engineering & Technical Operations Compensation: £115,000 - £120,000 / year Description Reward Gateway and Edenred are global leaders in employee benefits and engagement, helping organisations attract, engage and retain talent through a unified employee experience platform. Guided by the missions "Making the World a Better Place to Work" and "Enriching connections, for good", we focus on improving employee engagement and building resilient workplaces that enhance people's daily lives. As Director of Application Operations, you will partner with the VP PETO to shape and deliver the support and operability vision, ensuring our applications and platforms are well operated, and the experience of our users globally has the correct priority, whilst enabling our Engineering teams to innovate. You will lead a key domain within the PETO organisation, driving high quality and timely technical support operations while embedding modern engineering practices and striving for continual improvement. Your domain will be a key enabler in delivering great service to our customers and to our Engineering teams, and you will drive this through effective KPIs and metrics. You will liaise closely with your peers across the PETO organisation, including Data, Platform & Infrastructure to drive a coherent strategy. You will align priorities with business goals to deliver reliable, high quality experiences for our customers, merchants and their employees. Key Responsibilities Lead the Application Operations strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best in class function. Re engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong intake and triage controls, with clear priority/severity definitions, escalation criteria and evidence standards to increase L2 first time resolution and protect L3 capacity. Own end to end incident management, embedding industry standard major incident practices, command roles, stakeholder communications, status pages and high quality post incident reviews. Build and run the Problem Management function, driving RCA and preventative actions that reduce recurrence and improve system resilience. Shift Technical Operations toward proactive protections (SLOs, error budgets, early warning signals, auto remediation, runbook automation) while maintaining excellent reactive response. Define the PETO TechOps model, standardising incident, problem and change processes and integrating change enablement with JSM/Service Catalogue guardrails to reduce change failure rate. Build and maintain a knowledge base and operability standards-runbooks, playbooks, ownership models, on call readiness-to support shift left and consistent operational quality. Define and manage data driven KPIs (MTTR, MTTD, recurrence, L2 resolution %, SLO/SLA compliance, CSAT), using insights to drive prioritisation and improvement. Develop the team from L2 to L2.5 capability through automation, safe configuration changes, feature flag operations and scripted runbooks to reduce escalations. Lead and grow senior operations engineers, establishing career pathways, succession planning and a culture of excellence and accountability. Partner with executives and cross functional teams to align Technical Operations impact with product and customer value, balancing technical debt and business priorities. Skills, Knowledge and Experience Expert ITIL practitioner with experience designing and maturing Incident, Problem and Change Management in agile, product led environments. Deep Jira Service Management expertise (workflows, queues, automations, SLAs), plus strong Service Catalogue and Confluence knowledge management capability. Skilled in building triage and escalation models that maximise L2 resolution, protect L3 focus and ensure high quality, reproducible handoffs. Experienced major incident lead, proficient in incident command, stakeholder communications, status page practices and driving effective RCAs. Strong Problem Management and RCA facilitation with a track record of implementing preventative actions that reduce operational risk. Proficient with observability and ITSM tooling to enable proactive monitoring, SLO/SLA definition and data driven operational dashboards. Strong people leadership with experience organising teams for fast execution, accountability and healthy on call practices. Clear, concise communicator able to translate complex technical issues for all stakeholder levels. Strong background in integrating ITIL practices into modern Agile, product centric ways of working. Solid commercial and product understanding with the ability to balance operational readiness, technical debt and delivery priorities. Experience advancing support teams toward L2.5 capabilities through automation, runbooks and safe operational guardrails. Familiarity with cloud native and API first architectures, partner integrations and ecosystem level monitoring. Experience establishing OKRs and operational performance metrics (including DORA) to drive continuous improvement. The interview process Online interview with the Talent Acquisition Partner Interview with the VP Platform Engineering & Technical Operations & VP Engineering At Reward Gateway Edenred we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. At Reward Gateway, we want all our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
Feb 15, 2026
Full time
Head of Application Operations Department: Engineering Employment Type: Full Time Location: London Reporting To: VP Platform Engineering & Technical Operations Compensation: £115,000 - £120,000 / year Description Reward Gateway and Edenred are global leaders in employee benefits and engagement, helping organisations attract, engage and retain talent through a unified employee experience platform. Guided by the missions "Making the World a Better Place to Work" and "Enriching connections, for good", we focus on improving employee engagement and building resilient workplaces that enhance people's daily lives. As Director of Application Operations, you will partner with the VP PETO to shape and deliver the support and operability vision, ensuring our applications and platforms are well operated, and the experience of our users globally has the correct priority, whilst enabling our Engineering teams to innovate. You will lead a key domain within the PETO organisation, driving high quality and timely technical support operations while embedding modern engineering practices and striving for continual improvement. Your domain will be a key enabler in delivering great service to our customers and to our Engineering teams, and you will drive this through effective KPIs and metrics. You will liaise closely with your peers across the PETO organisation, including Data, Platform & Infrastructure to drive a coherent strategy. You will align priorities with business goals to deliver reliable, high quality experiences for our customers, merchants and their employees. Key Responsibilities Lead the Application Operations strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best in class function. Re engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong intake and triage controls, with clear priority/severity definitions, escalation criteria and evidence standards to increase L2 first time resolution and protect L3 capacity. Own end to end incident management, embedding industry standard major incident practices, command roles, stakeholder communications, status pages and high quality post incident reviews. Build and run the Problem Management function, driving RCA and preventative actions that reduce recurrence and improve system resilience. Shift Technical Operations toward proactive protections (SLOs, error budgets, early warning signals, auto remediation, runbook automation) while maintaining excellent reactive response. Define the PETO TechOps model, standardising incident, problem and change processes and integrating change enablement with JSM/Service Catalogue guardrails to reduce change failure rate. Build and maintain a knowledge base and operability standards-runbooks, playbooks, ownership models, on call readiness-to support shift left and consistent operational quality. Define and manage data driven KPIs (MTTR, MTTD, recurrence, L2 resolution %, SLO/SLA compliance, CSAT), using insights to drive prioritisation and improvement. Develop the team from L2 to L2.5 capability through automation, safe configuration changes, feature flag operations and scripted runbooks to reduce escalations. Lead and grow senior operations engineers, establishing career pathways, succession planning and a culture of excellence and accountability. Partner with executives and cross functional teams to align Technical Operations impact with product and customer value, balancing technical debt and business priorities. Skills, Knowledge and Experience Expert ITIL practitioner with experience designing and maturing Incident, Problem and Change Management in agile, product led environments. Deep Jira Service Management expertise (workflows, queues, automations, SLAs), plus strong Service Catalogue and Confluence knowledge management capability. Skilled in building triage and escalation models that maximise L2 resolution, protect L3 focus and ensure high quality, reproducible handoffs. Experienced major incident lead, proficient in incident command, stakeholder communications, status page practices and driving effective RCAs. Strong Problem Management and RCA facilitation with a track record of implementing preventative actions that reduce operational risk. Proficient with observability and ITSM tooling to enable proactive monitoring, SLO/SLA definition and data driven operational dashboards. Strong people leadership with experience organising teams for fast execution, accountability and healthy on call practices. Clear, concise communicator able to translate complex technical issues for all stakeholder levels. Strong background in integrating ITIL practices into modern Agile, product centric ways of working. Solid commercial and product understanding with the ability to balance operational readiness, technical debt and delivery priorities. Experience advancing support teams toward L2.5 capabilities through automation, runbooks and safe operational guardrails. Familiarity with cloud native and API first architectures, partner integrations and ecosystem level monitoring. Experience establishing OKRs and operational performance metrics (including DORA) to drive continuous improvement. The interview process Online interview with the Talent Acquisition Partner Interview with the VP Platform Engineering & Technical Operations & VP Engineering At Reward Gateway Edenred we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. At Reward Gateway, we want all our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
Head of Customer Engineering Department: Engineering Employment Type: Full Time Location: United Kingdom Reporting To: VP of Engineering Description Hi I'm Dom, VP of Engineering at Pinpoint. We're a high-growth HR tech company building software that helps in-house recruitment teams attract, hire, and onboard the right talent. We have a mature product, strong product-market fit, and a growing base of enterprise customers. As the business has grown, more and more critical technical customer work has landed outside any clear owner. That work spanning delivery, integrations, data, and customer-facing enablement like career sites currently sits across multiple teams and often ends up with the CTO or VP of Engineering. That's where you come in. We're establishing Technical Success as a dedicated function for the first time, and we're hiring a Head of Customer Engineering to own it end to end. From day one, you'll manage two teams (4 direct reports today), Technical Account Management and Careers Site Support, and bring them together under a single operating model. You'll own technical customer outcomes across delivery and enablement, overseeing Technical Account Management, which handles implementations, integrations, data work, and complex escalations, and Careers Site Support, which builds and maintains customer-facing career sites used by Sales and customers. You'll act as the primary escalation point for complex technical issues, unblock Sales and CS, protect Engineering from ad-hoc work, and turn what is currently fragmented into something predictable, scalable, and trusted. The fine print (but a bit more exciting): This is a remote role based in the UK, with occasional in-person meetups Our product is deep, flexible, and genuinely complex; you'll need to understand APIs, integrations, data flows, and system constraints under the hood While we're PE-backed, we operate with bootstrapped discipline - you'll be expected to scale impact through process, tooling, and prioritisation rather than just adding headcount You'll spend a meaningful amount of time in the weeds early on, earning credibility by doing the work alongside your team This role will not suit someone who prefers strategy, architecture, or advisory work over hands-on delivery and operational ownership Success in this role is measured by clear ownership of Technical Success, reduced CTO and VP Engineering involvement in day-to-day customer work, faster and more predictable onboarding, strong trust from Sales and CS, and clear visibility into quality, throughput, and team capacity. Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions About the Role Oversee the Technical Account Management (TAM) function day-to-day and build the function from the ground up Own the quality and consistency of enterprise configurations, integrations, and technical delivery Join complex customer calls when deep technical context or escalation is required, particularly around configuration, integrations, or platform behaviour Act as the technical counterpart to Sales, CS, Implementation, and Developer Support Drive the move toward self-service over time by identifying repeat work and reducing Engineering dependency Lead and manage the Careers Site Support team responsible for customer- and sales-facing career sites Ensure career sites are delivered on time, maintained consistently, and support Sales and CS effectively Own enablement workflows that support new deals, onboarding, and ongoing customer success Identify opportunities to improve efficiency and operational excellence across career site work, including proposing tooling, automation, or structural changes as the function matures Lead and manage a small, high-output team spanning Technical Account Management and Careers Site Support Unblock your team by setting priorities, and making decisions Hire, onboard, and develop future team members Define and track metrics that show quality, throughput, and efficiency Own capacity planning and throughput - understanding where the team is at capacity and defining how (and if) it scales Identify tooling gaps and build the case for investment where needed About You Meaningful experience in customer-facing technical roles such as Solutions Engineering, Technical Account Management, Implementation, or Customer Engineering Recent and substantial experience working in a startup or early scale-up environment, comfortable building structure from scratch without the support systems of a large or highly mature organisation Experience managing customer-facing technical teams (e.g. Technical Account Managers, Customer Engineers, Implementation or Technical Success teams), with direct accountability for delivery quality, prioritisation, and escalations Experience working with complex, configurable B2B SaaS products and enterprise customers Strong technical fluency around APIs, integrations, and data flows in a B2B SaaS environment - enough to diagnose issues, advise customers, and identify tooling gaps (without needing to write production code) Technical Account Management (2 people today): owns technical delivery for enterprise customers, including configuration, integrations, complex escalations, data migrations, and ad-hoc technical requests. TAMs exist to take some technical work off the plates of CSMs and Implementation Managers and act as the first line of deep technical support. Careers Site Support (2 people today): Front-end developers building and maintaining customer-facing career sites for Sales prospects and customers, supporting demos, onboarding, and ongoing changes. This work is critical to both winning new deals and supporting customers post-sale. This role reports to the VP of Engineering Sitting in Engineering gives Technical Success the leverage needed to protect engineers from ad-hoc customer work over time and create clearer escalation paths Very hands-on. You'll be close to the work - joining customer calls when escalation or deep technical context is needed, working alongside TAMs and Careers Site Support, and getting into the detail of how delivery and enablement actually happen today. This is not a strategy-only leadership role. Your initial focus will be on understanding the product and the reality on the ground. You'll build deep product mastery across implementations, integrations, data work, and career sites, while also getting hands-on with live customer issues, escalations, and onboarding. The goal is to develop a clear picture of what's working, what's broken, and where effort is being spent, and to start identifying gaps in playbooks, processes, and ownership. By this point, core playbooks should exist for the main Technical Success workstreams and common scenarios. You'll have defined a clear operating model across Technical Account Management and Careers Site Support, built a strong understanding of the customer base (including key enterprise accounts and risk areas), and set clearer priorities for the team with better visibility into capacity and trade-offs. Around the 90-day mark, the function should start to feel more predictable and less reactive. Team structure will be clearly defined, with hiring underway if additional capacity is needed. You'll have delivered early wins on at-risk or high-impact accounts, and CTO and VP Engineering involvement in day-to-day technical customer work should be noticeably reduced. Technical Success is operating as a clearly owned and trusted function. There's visibility into customer health and delivery quality that didn't exist before, onboarding is faster and more consistent, and Sales and CS know exactly when and how to involve Technical Success. You've earned credibility with customers, the team, and leadership by being close to the work and delivering results. No This role enables expansion through adoption, readiness, and delivery quality Success is measured on efficiency, predictability, and reduced friction - not revenue targets The team is 4 people today and operating at capacity Part of this role is defining the output model and planning how (and if) the team should scale over time You don't need to write production code You do need to understand APIs, integrations, data flows, and SaaS architecture well enough to diagnose issues, make decisions, and identify tooling gaps Integrations (for example, calendar integrations) Data migrations from other ATSs Ad-hoc data change requests that currently require Engineering support What We Offer We want Pinpoint to be the best place you've ever worked-somewhere you feel valued, supported, and excited to grow. Here's what you'll get: Comprehensive healthcare - Excellent medical, dental, & vision coverage for you and your family Unlimited holidays - Take the time you need to rest and recharge Mental health support - Unlimited, immediate access to professional counseling via Spill Retirement contributions - 401k or pension contributions depending on your location Remote-first - Work where you're most productive, with flexibility and trust as the default Equity with real upside - Share in the long-term value you help create Fully paid parental leave . click apply for full job details
Feb 15, 2026
Full time
Head of Customer Engineering Department: Engineering Employment Type: Full Time Location: United Kingdom Reporting To: VP of Engineering Description Hi I'm Dom, VP of Engineering at Pinpoint. We're a high-growth HR tech company building software that helps in-house recruitment teams attract, hire, and onboard the right talent. We have a mature product, strong product-market fit, and a growing base of enterprise customers. As the business has grown, more and more critical technical customer work has landed outside any clear owner. That work spanning delivery, integrations, data, and customer-facing enablement like career sites currently sits across multiple teams and often ends up with the CTO or VP of Engineering. That's where you come in. We're establishing Technical Success as a dedicated function for the first time, and we're hiring a Head of Customer Engineering to own it end to end. From day one, you'll manage two teams (4 direct reports today), Technical Account Management and Careers Site Support, and bring them together under a single operating model. You'll own technical customer outcomes across delivery and enablement, overseeing Technical Account Management, which handles implementations, integrations, data work, and complex escalations, and Careers Site Support, which builds and maintains customer-facing career sites used by Sales and customers. You'll act as the primary escalation point for complex technical issues, unblock Sales and CS, protect Engineering from ad-hoc work, and turn what is currently fragmented into something predictable, scalable, and trusted. The fine print (but a bit more exciting): This is a remote role based in the UK, with occasional in-person meetups Our product is deep, flexible, and genuinely complex; you'll need to understand APIs, integrations, data flows, and system constraints under the hood While we're PE-backed, we operate with bootstrapped discipline - you'll be expected to scale impact through process, tooling, and prioritisation rather than just adding headcount You'll spend a meaningful amount of time in the weeds early on, earning credibility by doing the work alongside your team This role will not suit someone who prefers strategy, architecture, or advisory work over hands-on delivery and operational ownership Success in this role is measured by clear ownership of Technical Success, reduced CTO and VP Engineering involvement in day-to-day customer work, faster and more predictable onboarding, strong trust from Sales and CS, and clear visibility into quality, throughput, and team capacity. Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions About the Role Oversee the Technical Account Management (TAM) function day-to-day and build the function from the ground up Own the quality and consistency of enterprise configurations, integrations, and technical delivery Join complex customer calls when deep technical context or escalation is required, particularly around configuration, integrations, or platform behaviour Act as the technical counterpart to Sales, CS, Implementation, and Developer Support Drive the move toward self-service over time by identifying repeat work and reducing Engineering dependency Lead and manage the Careers Site Support team responsible for customer- and sales-facing career sites Ensure career sites are delivered on time, maintained consistently, and support Sales and CS effectively Own enablement workflows that support new deals, onboarding, and ongoing customer success Identify opportunities to improve efficiency and operational excellence across career site work, including proposing tooling, automation, or structural changes as the function matures Lead and manage a small, high-output team spanning Technical Account Management and Careers Site Support Unblock your team by setting priorities, and making decisions Hire, onboard, and develop future team members Define and track metrics that show quality, throughput, and efficiency Own capacity planning and throughput - understanding where the team is at capacity and defining how (and if) it scales Identify tooling gaps and build the case for investment where needed About You Meaningful experience in customer-facing technical roles such as Solutions Engineering, Technical Account Management, Implementation, or Customer Engineering Recent and substantial experience working in a startup or early scale-up environment, comfortable building structure from scratch without the support systems of a large or highly mature organisation Experience managing customer-facing technical teams (e.g. Technical Account Managers, Customer Engineers, Implementation or Technical Success teams), with direct accountability for delivery quality, prioritisation, and escalations Experience working with complex, configurable B2B SaaS products and enterprise customers Strong technical fluency around APIs, integrations, and data flows in a B2B SaaS environment - enough to diagnose issues, advise customers, and identify tooling gaps (without needing to write production code) Technical Account Management (2 people today): owns technical delivery for enterprise customers, including configuration, integrations, complex escalations, data migrations, and ad-hoc technical requests. TAMs exist to take some technical work off the plates of CSMs and Implementation Managers and act as the first line of deep technical support. Careers Site Support (2 people today): Front-end developers building and maintaining customer-facing career sites for Sales prospects and customers, supporting demos, onboarding, and ongoing changes. This work is critical to both winning new deals and supporting customers post-sale. This role reports to the VP of Engineering Sitting in Engineering gives Technical Success the leverage needed to protect engineers from ad-hoc customer work over time and create clearer escalation paths Very hands-on. You'll be close to the work - joining customer calls when escalation or deep technical context is needed, working alongside TAMs and Careers Site Support, and getting into the detail of how delivery and enablement actually happen today. This is not a strategy-only leadership role. Your initial focus will be on understanding the product and the reality on the ground. You'll build deep product mastery across implementations, integrations, data work, and career sites, while also getting hands-on with live customer issues, escalations, and onboarding. The goal is to develop a clear picture of what's working, what's broken, and where effort is being spent, and to start identifying gaps in playbooks, processes, and ownership. By this point, core playbooks should exist for the main Technical Success workstreams and common scenarios. You'll have defined a clear operating model across Technical Account Management and Careers Site Support, built a strong understanding of the customer base (including key enterprise accounts and risk areas), and set clearer priorities for the team with better visibility into capacity and trade-offs. Around the 90-day mark, the function should start to feel more predictable and less reactive. Team structure will be clearly defined, with hiring underway if additional capacity is needed. You'll have delivered early wins on at-risk or high-impact accounts, and CTO and VP Engineering involvement in day-to-day technical customer work should be noticeably reduced. Technical Success is operating as a clearly owned and trusted function. There's visibility into customer health and delivery quality that didn't exist before, onboarding is faster and more consistent, and Sales and CS know exactly when and how to involve Technical Success. You've earned credibility with customers, the team, and leadership by being close to the work and delivering results. No This role enables expansion through adoption, readiness, and delivery quality Success is measured on efficiency, predictability, and reduced friction - not revenue targets The team is 4 people today and operating at capacity Part of this role is defining the output model and planning how (and if) the team should scale over time You don't need to write production code You do need to understand APIs, integrations, data flows, and SaaS architecture well enough to diagnose issues, make decisions, and identify tooling gaps Integrations (for example, calendar integrations) Data migrations from other ATSs Ad-hoc data change requests that currently require Engineering support What We Offer We want Pinpoint to be the best place you've ever worked-somewhere you feel valued, supported, and excited to grow. Here's what you'll get: Comprehensive healthcare - Excellent medical, dental, & vision coverage for you and your family Unlimited holidays - Take the time you need to rest and recharge Mental health support - Unlimited, immediate access to professional counseling via Spill Retirement contributions - 401k or pension contributions depending on your location Remote-first - Work where you're most productive, with flexibility and trust as the default Equity with real upside - Share in the long-term value you help create Fully paid parental leave . click apply for full job details
Retail Operations Manager - Experiential/Immersive Retail Agency - London (with UK & international travel) Are you a Retail Operations Manager looking for an exciting opportunity to lead the delivery of ambitious, culture-shaping retail and brand experiences? DNA Recruit are working for an award-winning experiential agency who are known for creating immersive retail environments and live brand spaces that place brands firmly into culture to find them a Retail Operations Manager. Working across some of the world's most recognisable names, they blend creativity with operational precision to deliver experiences that make headlines and work flawlessly behind the scenes. This is a senior, highly visible role for someone who thrives on complexity, scale and real-world execution, taking ownership of flagship retail environments from concept through to live operation. About the Role As Retail Operations Manager, you'll take responsibility for the end-to-end operational delivery of immersive retail and experiential spaces across multiple brands and markets. You'll work closely with Client Service, Creative and Production teams to turn bold ideas into robust, scalable operational models, ensuring every space opens on time, runs smoothly and delivers an exceptional guest experience. You'll lead new store openings, oversee live environments, and continuously refine operational frameworks to support growth, consistency and commercial performance. Key Responsibilities Retail & Experiential Operations Lead the operational delivery of immersive retail environments across multiple locations and brands Ensure each space launches on time, within budget and to exceptional operational and experience standards Develop scalable operational frameworks to support multi-site and multi-market rollouts Balance global brand standards with local legal, cultural and operational requirements Act as the senior operational contact for clients, partners and suppliers New Store Openings Oversee project timelines, budgets, risk management and supplier coordination Manage contractors, fabricators, landlords, local authorities and operational partners Ensure health & safety compliance and operational readiness across all locations Own the transition from build phase to live operation, establishing clear handover processes Capture learnings and evolve playbooks for future launches Live Operations & Optimisation Oversee day-to-day performance of live retail and brand environments Ensure consistent guest experience, service standards and brand execution Implement reporting, governance and issue-resolution processesSupport seasonal updates, refits and evolving experiential programmes Identify opportunities to improve efficiency, reduce cost and elevate experience quality Financial & Commercial Management Own operational budgets for new openings and live environments Maintain cost control without compromising creative or experience quality Identify opportunities to improve margins through smarter operational planning Forecast operational costs and support long-term client investment planning Leadership & Collaboration Lead and motivate internal teams, partners and suppliers Build strong cross-functional relationships with Client Service, Creative and Production Provide calm, decisive leadership in high-pressure environmentsShare best practice and operational expertise across the agency Skills & Experience Required Proven experience in retail operations, experiential, brand environments or complex physical spaces Looking for someone with experience in the hospitality sector Strong track record delivering new store openings or multi-site rollouts Confident managing budgets, suppliers and senior stakeholders Excellent operational planning, problem-solving and decision-making skills Comfortable working at pace in fast-moving, creative environments A collaborative, solutions-focused leader with strong commercial awareness Salary & Details Salary: Up to £70 -75k per annum Location: London (Hybrid, with UK & international travel) Job Reference: AW 248885 All applications are viewed and evaluated according to the role requirements. At DNA we aim to contact shortlisted candidates within 2 weeks. As we often receive a high volume of applications, we are unable to reply to everyone. If you have not heard back from us within 2 weeks, please consider your application unsuccessful - best regards the DNA team. DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds. Referral & Social Media We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them. Be the first to know about our latest roles by following us on LinkedIn, Twitter and Facebook. DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.
Feb 15, 2026
Full time
Retail Operations Manager - Experiential/Immersive Retail Agency - London (with UK & international travel) Are you a Retail Operations Manager looking for an exciting opportunity to lead the delivery of ambitious, culture-shaping retail and brand experiences? DNA Recruit are working for an award-winning experiential agency who are known for creating immersive retail environments and live brand spaces that place brands firmly into culture to find them a Retail Operations Manager. Working across some of the world's most recognisable names, they blend creativity with operational precision to deliver experiences that make headlines and work flawlessly behind the scenes. This is a senior, highly visible role for someone who thrives on complexity, scale and real-world execution, taking ownership of flagship retail environments from concept through to live operation. About the Role As Retail Operations Manager, you'll take responsibility for the end-to-end operational delivery of immersive retail and experiential spaces across multiple brands and markets. You'll work closely with Client Service, Creative and Production teams to turn bold ideas into robust, scalable operational models, ensuring every space opens on time, runs smoothly and delivers an exceptional guest experience. You'll lead new store openings, oversee live environments, and continuously refine operational frameworks to support growth, consistency and commercial performance. Key Responsibilities Retail & Experiential Operations Lead the operational delivery of immersive retail environments across multiple locations and brands Ensure each space launches on time, within budget and to exceptional operational and experience standards Develop scalable operational frameworks to support multi-site and multi-market rollouts Balance global brand standards with local legal, cultural and operational requirements Act as the senior operational contact for clients, partners and suppliers New Store Openings Oversee project timelines, budgets, risk management and supplier coordination Manage contractors, fabricators, landlords, local authorities and operational partners Ensure health & safety compliance and operational readiness across all locations Own the transition from build phase to live operation, establishing clear handover processes Capture learnings and evolve playbooks for future launches Live Operations & Optimisation Oversee day-to-day performance of live retail and brand environments Ensure consistent guest experience, service standards and brand execution Implement reporting, governance and issue-resolution processesSupport seasonal updates, refits and evolving experiential programmes Identify opportunities to improve efficiency, reduce cost and elevate experience quality Financial & Commercial Management Own operational budgets for new openings and live environments Maintain cost control without compromising creative or experience quality Identify opportunities to improve margins through smarter operational planning Forecast operational costs and support long-term client investment planning Leadership & Collaboration Lead and motivate internal teams, partners and suppliers Build strong cross-functional relationships with Client Service, Creative and Production Provide calm, decisive leadership in high-pressure environmentsShare best practice and operational expertise across the agency Skills & Experience Required Proven experience in retail operations, experiential, brand environments or complex physical spaces Looking for someone with experience in the hospitality sector Strong track record delivering new store openings or multi-site rollouts Confident managing budgets, suppliers and senior stakeholders Excellent operational planning, problem-solving and decision-making skills Comfortable working at pace in fast-moving, creative environments A collaborative, solutions-focused leader with strong commercial awareness Salary & Details Salary: Up to £70 -75k per annum Location: London (Hybrid, with UK & international travel) Job Reference: AW 248885 All applications are viewed and evaluated according to the role requirements. At DNA we aim to contact shortlisted candidates within 2 weeks. As we often receive a high volume of applications, we are unable to reply to everyone. If you have not heard back from us within 2 weeks, please consider your application unsuccessful - best regards the DNA team. DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds. Referral & Social Media We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them. Be the first to know about our latest roles by following us on LinkedIn, Twitter and Facebook. DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.
Head of Compliance - International Bank - SMF16 (Compliance Oversight) Responsibility for the Bank's compliance with the UK regulatory environment. About Our Client Our client is a well-established organisation within the financial services sector. As a key player in the industry, they are committed to maintaining high standards of regulatory compliance and operational excellence. Job Description Develop and implement compliance policies and procedures in line with regulatory requirements. Monitor and assess compliance risks, providing solutions to mitigate potential issues. Oversee compliance training programmes to ensure staff awareness and understanding. Act as the primary point of contact for regulatory bodies and external auditors. Prepare and deliver compliance reports to senior management and stakeholders. Conduct regular reviews and audits to ensure adherence to compliance standards. Advise on regulatory changes and their impact on the organisation's operations. Lead and manage the compliance team to achieve departmental goals. The Successful Applicant A successful Head of Compliance should have: Proven track record in UK compliance, ideally with experience of operating in the capacity of SMF16 in a wholesale or investment banking firm. The successful candidate will be of graduate calibre with a detailed working knowledge of the FCA and PRA handbooks and industry guidance and best practice. Excellent knowledge of the regulatory environment in the UK. A sound knowledge of banking products and business. Ability to create robust systems and processes and prepare high-quality written documents. Highly effective communication skills (written and spoken) and ability to engage and influence others. Prior experience of managing a team Professional compliance qualification preferred, but not required What's on Offer Competitive salary ranging from £120,000 -£160,000 per annum. Comprehensive pension scheme, health benefits, and performance-related bonus. Opportunity to work in a well-established organisation within the financial services sector. Permanent position based in the vibrant city of London. Office based role
Feb 12, 2026
Full time
Head of Compliance - International Bank - SMF16 (Compliance Oversight) Responsibility for the Bank's compliance with the UK regulatory environment. About Our Client Our client is a well-established organisation within the financial services sector. As a key player in the industry, they are committed to maintaining high standards of regulatory compliance and operational excellence. Job Description Develop and implement compliance policies and procedures in line with regulatory requirements. Monitor and assess compliance risks, providing solutions to mitigate potential issues. Oversee compliance training programmes to ensure staff awareness and understanding. Act as the primary point of contact for regulatory bodies and external auditors. Prepare and deliver compliance reports to senior management and stakeholders. Conduct regular reviews and audits to ensure adherence to compliance standards. Advise on regulatory changes and their impact on the organisation's operations. Lead and manage the compliance team to achieve departmental goals. The Successful Applicant A successful Head of Compliance should have: Proven track record in UK compliance, ideally with experience of operating in the capacity of SMF16 in a wholesale or investment banking firm. The successful candidate will be of graduate calibre with a detailed working knowledge of the FCA and PRA handbooks and industry guidance and best practice. Excellent knowledge of the regulatory environment in the UK. A sound knowledge of banking products and business. Ability to create robust systems and processes and prepare high-quality written documents. Highly effective communication skills (written and spoken) and ability to engage and influence others. Prior experience of managing a team Professional compliance qualification preferred, but not required What's on Offer Competitive salary ranging from £120,000 -£160,000 per annum. Comprehensive pension scheme, health benefits, and performance-related bonus. Opportunity to work in a well-established organisation within the financial services sector. Permanent position based in the vibrant city of London. Office based role
End Date Thursday 19 February 2026 Salary Range £0 - £0 Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Head of Economic Crime Prevention, LBCM Risk SALARY: Competitive salary package LOCATIONS: Bristol, Edinburgh, Leeds or London HOURS: Full-time About this opportunity We're offering an exciting opportunity for a motivated and experienced leader to head the Economic Crime Prevention (ECP) Risk team within Lloyds Bank Corporate Markets (LBCM). LBCM is the Group's Non-Ringfenced Bank and an independent legal entity with an international footprint - including branches in the Crown Dependencies (Isle of Man, Jersey and Guernsey), New York and Luxembourg as well as a subsidiaries in New York and Frankfurt. Our business is diverse and cross-jurisdictional - offering a range of global markets products to many different client types, as well as retail products to our customers in the Crown Dependencies. LBCM makes an important contribution to the Group, supporting its agenda of Helping Britain Prosper by connecting the Group, and the UK, to global markets.This is a senior leadership role providing strategic direction and oversight of ECP across LBCM. You'll help the business meet its regulatory obligations, maintain a robust and forward looking ECP risk framework, and engage effectively with internal stakeholders and service providers, as well as our regulators in the UK and international jurisdictions.Acting as a trusted focal point across LBCM, you'll work closely with first line teams and senior leaders, in both LBCM and the Ring Fenced Bank, to drive high standards of risk management, challenge, and governance. This role requires regulatory approval as Senior Manager Function 17 (SMF17) and reports directly to the LBCM Chief Risk Officer (SMF 4). As an SMF role, it is categorised as a Material Risk Taker (MRT). You'll also have a close working relationship with the Group Economic Crime Director, who is the SMF 17 for the Ring-Fenced Bank.Extensive experience and qualification in ECP, in the setting of a wholesale markets firm, are essential for the position - along with proven leadership experience and effective stakeholder management. As Head of ECP you'll be a key participant at LBCM's Risk Committee as well as a presenter at LBCM Board Risk Committee. The Ring-Fenced Bank offers specialist services to LBCM. Therefore, this role requires building and maintaining positive relationships with colleagues across the Ringfence. These relationships support delivering activities vital to LBCM's strategic ambitions.Key role responsibilities include: Providing leadership and strategic direction on economic crime prevention (AML; Sanctions; Fraud and Anti-Bribery) across the LBCM business. Providing oversight of compliance with economic crime obligations - as defined by regulation and the Group ECP Policy - and act as a focal point for LBCM's ECP activity. Ensuring LBCM has an ECP risk management framework which is sufficient to effectively manage the entities' ECP exposure. Working with LBCM and the Group's first line ECP teams and the business to challenge and support the effective identification, assessment and escalation of ECP risks. Ensuring the LBCM CRO, LBCM CEO and LBCM Board are fully engaged and apprised of any material ECP issues. Managing FCA engagement for any ECP matters pertaining to LBCM that require regulatory dialogue.If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. What you'll need - Key skills & capabilities: You'll need strong technical, advisory and influencing skills and experience of managing Economic Crime in a markets and retail focused business.Key Capabilities/Skills include: Extensive expertise in Economic Crime Prevention, with experience across markets and retail environments. Strong knowledge of UK regulatory frameworks, including sourcebooks and relevant legislation to the business. A curious, proactive mindset with a willingness to lead from the front. A Critical thinker with the ability to challenge first line teams and provide an independent qualitative and quantitative assessment of risks. Deep understanding of Risk Management Frameworks and toolkits. A breadth of knowledge and experience across the key businesses of LBCM and the wider financial services industry, particularly with regards to wholesale market operations, commercial banking and trading with the ability to interpret economic, political and social trends. A strong track record of delivering outcomes, shaping risk appetite, and embedding effective controls. High standards of conduct and regulatory integrity with a commitment to the interests of customers. Strong corporate governance understanding and ability to delegate effectively. Excellent communication skills with the ability to build open, constructive relationships at senior levels - including Boards, Executive teams and regulators. Experience providing constructive challenge to first line teams and navigating shared service environments. Promoter of positive culture within the LBCM Risk team in line with Group values and behaviours. About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability ConfidentScheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: • A generous pension contribution of up to 15%• An annual performance-related bonus• Share schemes including free shares• Benefits you can adapt to your lifestyle, such as discounted shopping• 30 days' holiday, with bank holidays on top• A range of wellbeing initiatives and generous parental leave policiesIf you're excited by the thought of becoming part of our team, get in touch.We'd love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change,
Feb 12, 2026
Full time
End Date Thursday 19 February 2026 Salary Range £0 - £0 Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Head of Economic Crime Prevention, LBCM Risk SALARY: Competitive salary package LOCATIONS: Bristol, Edinburgh, Leeds or London HOURS: Full-time About this opportunity We're offering an exciting opportunity for a motivated and experienced leader to head the Economic Crime Prevention (ECP) Risk team within Lloyds Bank Corporate Markets (LBCM). LBCM is the Group's Non-Ringfenced Bank and an independent legal entity with an international footprint - including branches in the Crown Dependencies (Isle of Man, Jersey and Guernsey), New York and Luxembourg as well as a subsidiaries in New York and Frankfurt. Our business is diverse and cross-jurisdictional - offering a range of global markets products to many different client types, as well as retail products to our customers in the Crown Dependencies. LBCM makes an important contribution to the Group, supporting its agenda of Helping Britain Prosper by connecting the Group, and the UK, to global markets.This is a senior leadership role providing strategic direction and oversight of ECP across LBCM. You'll help the business meet its regulatory obligations, maintain a robust and forward looking ECP risk framework, and engage effectively with internal stakeholders and service providers, as well as our regulators in the UK and international jurisdictions.Acting as a trusted focal point across LBCM, you'll work closely with first line teams and senior leaders, in both LBCM and the Ring Fenced Bank, to drive high standards of risk management, challenge, and governance. This role requires regulatory approval as Senior Manager Function 17 (SMF17) and reports directly to the LBCM Chief Risk Officer (SMF 4). As an SMF role, it is categorised as a Material Risk Taker (MRT). You'll also have a close working relationship with the Group Economic Crime Director, who is the SMF 17 for the Ring-Fenced Bank.Extensive experience and qualification in ECP, in the setting of a wholesale markets firm, are essential for the position - along with proven leadership experience and effective stakeholder management. As Head of ECP you'll be a key participant at LBCM's Risk Committee as well as a presenter at LBCM Board Risk Committee. The Ring-Fenced Bank offers specialist services to LBCM. Therefore, this role requires building and maintaining positive relationships with colleagues across the Ringfence. These relationships support delivering activities vital to LBCM's strategic ambitions.Key role responsibilities include: Providing leadership and strategic direction on economic crime prevention (AML; Sanctions; Fraud and Anti-Bribery) across the LBCM business. Providing oversight of compliance with economic crime obligations - as defined by regulation and the Group ECP Policy - and act as a focal point for LBCM's ECP activity. Ensuring LBCM has an ECP risk management framework which is sufficient to effectively manage the entities' ECP exposure. Working with LBCM and the Group's first line ECP teams and the business to challenge and support the effective identification, assessment and escalation of ECP risks. Ensuring the LBCM CRO, LBCM CEO and LBCM Board are fully engaged and apprised of any material ECP issues. Managing FCA engagement for any ECP matters pertaining to LBCM that require regulatory dialogue.If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. What you'll need - Key skills & capabilities: You'll need strong technical, advisory and influencing skills and experience of managing Economic Crime in a markets and retail focused business.Key Capabilities/Skills include: Extensive expertise in Economic Crime Prevention, with experience across markets and retail environments. Strong knowledge of UK regulatory frameworks, including sourcebooks and relevant legislation to the business. A curious, proactive mindset with a willingness to lead from the front. A Critical thinker with the ability to challenge first line teams and provide an independent qualitative and quantitative assessment of risks. Deep understanding of Risk Management Frameworks and toolkits. A breadth of knowledge and experience across the key businesses of LBCM and the wider financial services industry, particularly with regards to wholesale market operations, commercial banking and trading with the ability to interpret economic, political and social trends. A strong track record of delivering outcomes, shaping risk appetite, and embedding effective controls. High standards of conduct and regulatory integrity with a commitment to the interests of customers. Strong corporate governance understanding and ability to delegate effectively. Excellent communication skills with the ability to build open, constructive relationships at senior levels - including Boards, Executive teams and regulators. Experience providing constructive challenge to first line teams and navigating shared service environments. Promoter of positive culture within the LBCM Risk team in line with Group values and behaviours. About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability ConfidentScheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: • A generous pension contribution of up to 15%• An annual performance-related bonus• Share schemes including free shares• Benefits you can adapt to your lifestyle, such as discounted shopping• 30 days' holiday, with bank holidays on top• A range of wellbeing initiatives and generous parental leave policiesIf you're excited by the thought of becoming part of our team, get in touch.We'd love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change,
IT Team LeaderLocation - Shrewsbury Hybrid working with an expectation of 2 days per week on-site Reporting To Head of Digital & Analytics OverviewWe are seeking an experienced and hands-on IT Team Leader to join the business at a pivotal moment of transformation. With new private equity ownership and significant investment in IT, this is a rare opportunity to help shape the future of technology within a growing European organisation.The company operates 23 sites across Europe, including the UK, Ireland, Spain, France, the Netherlands, and Belgium, and is undertaking a major transition from on-premise technology to cloud-based solutions.This role will play a key part in ensuring IT is a trusted partner to the wider business, building strong relationships across departments and supporting ongoing growth and change. Key Responsibilities Lead and support the delivery of IT services across the business, ensuring a secure, reliable, and high-performing IT environment. Report to the Head of Digital & Analytics, contributing to IT strategy, governance, and technology roadmaps. Build strong, collaborative relationships with stakeholders across all departments, acting as a trusted IT partner to the business Line-manage a small onshore team consisting of: 1 Infrastructure Engineer 1 IT Support Engineer Manage and support an offshore front-line IT support team, ensuring service quality, performance (SLAs), and continuous improvement Act as a technical escalation point for complex infrastructure, security, and systems issues Own and oversee Microsoft tenant administration (Microsoft 365), including platform configuration, security baselines, and service health. Manage identity and access management through Azure AD / Entra ID (users, groups, RBAC, MFA, Conditional Access, Joiner/Mover/Leaver processes) Oversee infrastructure management across on-prem and cloud environments (network, servers, endpoints, core services), including monitoring, availability, and capacity planning Own applications, endpoint management, and patch management, ensuring timely updates and minimal business disruption. Support and deliver cloud migration/modernisation activities from on-prem to cloud platforms, working with internal teams and external partners. Ensure effective incident, problem, and change management (root cause analysis, preventative actions, change control/CAB where applicable) Manage IT procurement and requisitions, including quotes, renewals, licensing, and vendor performance Support onboarding and offboarding, ensuring devices, access, licensing, and security requirements are consistently applied. Maintain accurate documentation (runbooks, procedures, knowledge base, diagrams) and contribute to process standardisation/automation Travel occasionally to European sites as required Skills & Experience Strong, broad knowledge of IT systems, including: Microsoft technologies (Microsoft 365, Azure/Entra, tenants) Domains and identity management Infrastructure (on-premise and cloud) IT security principles and controls Specialist or advanced expertise in 1-2 key areas, ideally infrastructure and/or security Proven experience leading or managing IT teams, including remote/offshore teams Experience supporting or delivering cloud migration or modernisation programmes Strong communication skills with the ability to engage both technical and non-technical stakeholders Comfortable working in a fast-moving environment undergoing change What's on Offer Significant investment in IT with access to best-in-class tools and platforms A rare opportunity to join the business at a time of major transformation and growth Exposure to a multi-country European IT landscape Clear opportunities for career development as the business expands The chance to make a tangible impact under new private equity ownership Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Feb 10, 2026
Full time
IT Team LeaderLocation - Shrewsbury Hybrid working with an expectation of 2 days per week on-site Reporting To Head of Digital & Analytics OverviewWe are seeking an experienced and hands-on IT Team Leader to join the business at a pivotal moment of transformation. With new private equity ownership and significant investment in IT, this is a rare opportunity to help shape the future of technology within a growing European organisation.The company operates 23 sites across Europe, including the UK, Ireland, Spain, France, the Netherlands, and Belgium, and is undertaking a major transition from on-premise technology to cloud-based solutions.This role will play a key part in ensuring IT is a trusted partner to the wider business, building strong relationships across departments and supporting ongoing growth and change. Key Responsibilities Lead and support the delivery of IT services across the business, ensuring a secure, reliable, and high-performing IT environment. Report to the Head of Digital & Analytics, contributing to IT strategy, governance, and technology roadmaps. Build strong, collaborative relationships with stakeholders across all departments, acting as a trusted IT partner to the business Line-manage a small onshore team consisting of: 1 Infrastructure Engineer 1 IT Support Engineer Manage and support an offshore front-line IT support team, ensuring service quality, performance (SLAs), and continuous improvement Act as a technical escalation point for complex infrastructure, security, and systems issues Own and oversee Microsoft tenant administration (Microsoft 365), including platform configuration, security baselines, and service health. Manage identity and access management through Azure AD / Entra ID (users, groups, RBAC, MFA, Conditional Access, Joiner/Mover/Leaver processes) Oversee infrastructure management across on-prem and cloud environments (network, servers, endpoints, core services), including monitoring, availability, and capacity planning Own applications, endpoint management, and patch management, ensuring timely updates and minimal business disruption. Support and deliver cloud migration/modernisation activities from on-prem to cloud platforms, working with internal teams and external partners. Ensure effective incident, problem, and change management (root cause analysis, preventative actions, change control/CAB where applicable) Manage IT procurement and requisitions, including quotes, renewals, licensing, and vendor performance Support onboarding and offboarding, ensuring devices, access, licensing, and security requirements are consistently applied. Maintain accurate documentation (runbooks, procedures, knowledge base, diagrams) and contribute to process standardisation/automation Travel occasionally to European sites as required Skills & Experience Strong, broad knowledge of IT systems, including: Microsoft technologies (Microsoft 365, Azure/Entra, tenants) Domains and identity management Infrastructure (on-premise and cloud) IT security principles and controls Specialist or advanced expertise in 1-2 key areas, ideally infrastructure and/or security Proven experience leading or managing IT teams, including remote/offshore teams Experience supporting or delivering cloud migration or modernisation programmes Strong communication skills with the ability to engage both technical and non-technical stakeholders Comfortable working in a fast-moving environment undergoing change What's on Offer Significant investment in IT with access to best-in-class tools and platforms A rare opportunity to join the business at a time of major transformation and growth Exposure to a multi-country European IT landscape Clear opportunities for career development as the business expands The chance to make a tangible impact under new private equity ownership Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Head of Legal page is loaded Head of Legallocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: REQ\_At Believ, formerly known as Liberty Charge, we're committed to sustainable transport being accessible to everyone. We're a Charge Point Operator (CPO) on a mission to create the UK's most reliable electric vehicle charging network that doesn't cost the earth and leaves no one behind. Providing equitable access to electric vehicle charging, and achieving cleaner air for all, is at the heart of the Believ mission. We work closely with local authorities and businesses to deliver reliable, high quality charging networks at pace, at scale and at zero cost.We offer all the advantages of being a scale-up business, but with the added security and long-term backing from well-known parents - Liberty Global (who also own our delivery partner, Virgin Media O2) and Zouk Capital (who manage the Government's Charging Investment Infrastructure Fund).You'll be joining this exciting journey during our scale-up phase and working with us to hit the ambitious targets our shareholders have set. You'll become part of a passionate and supportive team in a fast-paced, dynamic and result-driven environment. About the role Reporting into the Legal Director, you will provide strong leadership in overseeing, supporting and developing a team of UK based lawyers currently consisting of: 2 senior legal counsels, 1 legal counsel and 1 paralegal. This team oversees all aspects of Believ's EV charge point network including securing property / land interests, planning, design & construction and operations & maintenance.You will be instrumental in shaping Believ's legal, regulatory and compliance function. Overseeing Network Operations Manage a busy pipeline of Public Sector and Private Sector transactions in England & Wales, Scotland and Northern Ireland, ensuring these are appropriately resourced. Partnering with key internal stakeholders to ensure clear visibility of the pipeline. Manage all aspects of property acquisition including title due diligence, putting in place Concession Contracts, Framework Agreements, Agreements for Lease, Leases, Licences etc, attending to SDLT and Land Registry registration. Manage all supply side agreements relating to the operation of the EV charge point network including: IT software & hardware purchasing, services and outsourcing, construction contracts, energy purchasing / supply agreements. In the absence of an in-house procurement function, working with the Business to define requirements, pricing mechanisms, service levels and remedies for supplier non-performance. Maintain your own contract workload which may consist of: introducer / commission agreements, network roaming agreements and the property and supply side agreements mentioned above. Partner with the tenders & Sales teams on RFIs, RFPs and advise on public procurement challenges and issues. Develop initiatives to reduce contract negotiation times with local authorities and private landlords. Proactively identify, manage and mitigate risks whilst enabling the Business to move forward on its objectives, including ensuring contract termination / renewals and variations are progressed in a timely manner. Prepare and have oversight of legal budgets, monitoring Legal spend and conducting regular reviews of external law firms and conduct RFPs for Legal Services as required. Ensure templates and contract negotiation playbooks are continually revised and updated. Drive the adoption and optimisation of legal technology including AI and contract management systems. Build strong working relationships with key stakeholders, provide regular training and encourage business partnering between Legal and Business teams. Leading on General Compliance This is an evolving role with the aim of embedding a culture of legal engagement and compliance across the Business. This role will initially entail: Manage and maintain Believ's ISO certifications including ISO audit preparation, applications for new ISOs and liaising with external auditors and internal stakeholders as necessary. Manage and maintain Believ's B-Corp certification. Oversee Believ's insurance requirements to ensure all areas of Business operations are adequately covered. Support Business areas on contract lifecycle management, tracking contractual obligations and advising on strategy and mitigations against known-breaches. Oversee Believ's compliance with key legislation - e.g. Public Charge Point Regulations reporting obligations. Monitor regulatory developments and industry trends being mindful of evolving product offerings in the EV space (e.g. (e.g. solar power canopies, vehicle to grid, battery storage). Draft and revise corporate policies such as Modern Slavery, Anti-bribery, Business Continuity, Privacy etc. Develop and implement legal procedures and policies to ensure adherence to best practice and compliance with law. Attend industry working groups and co-ordinate Believ's response to public consultations. Other Work closely with the Legal Director to help turn legal priorities into practical business strategy and support the company's growth from the legal side Deputise for the Legal Director at SLT and Board meetings. On an as needs basis: company secretariat activities, overseeing Believ's trade mark portfolio, GDPR & data protection, supporting on M&A activity. About you At Believ, we are building a culture that attracts and retains the best talent. We are a dedicated and high-performing team, accustomed to working at pace in an ever-evolving industry, and we are looking for people who are as passionate as us about cutting carbon emissions and providing cleaner air for all. The successful Candidate will be a qualified solicitor (SRA) in England & Wales with the following attributes and skills: Minimum of 10 years of post-qualification experience including in-house ideally in a fast-paced environment. Significant experience in negotiating and advising on commercial contracts. Significant experience with property law and negotiating Leases and Licences. Previous network infrastructure roll out experience (e.g. EV, mobile, broadband, electricity) or demonstrable experience of learning new sectors. Experience of coaching and developing team members. Demonstrable experience of designing and implementing pre and post contracting processes and procedures and driving and leading deals towards completion. Thrives working in a scale-up environment where goal posts are constantly moving and new solutions / business models are being trialed. Commercial acumen to understand how to structure advice and approach in a start-up and new industry environment. Excellent communication and stakeholder management skills. Above all, you will be up for the challenge and have a willingness to really embed yourself in the Business by rolling you sleeves up and diving in! Benefits Competitive salary and bonus scheme 25 days' annual leave, plus the usual 8 UK Bank Holidays and the option to purchase up to 5 additional days per year\ Access to wellbeing and mental health benefits such as the Calm app, personal medical insurance, critical illness cover, dental, optical & travel insurance, income protection and life assurance Pension contribution matched up to 10% Access to our car benefit scheme and cycle to work scheme Access to our online learning platform to continue to develop and grow your career with us. 16 hours a year Volunteer Time Off to support causes that are important to you Virgin Media / O2 discounts and offers Access to VIP Arena Suites at the O2 Arena (London) and First Direct Arena (Leeds) Enhanced parental leave policies\ This perk can only be availed for the following calendar year by employees who started before 1st December Location The business
Feb 06, 2026
Full time
Head of Legal page is loaded Head of Legallocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: REQ\_At Believ, formerly known as Liberty Charge, we're committed to sustainable transport being accessible to everyone. We're a Charge Point Operator (CPO) on a mission to create the UK's most reliable electric vehicle charging network that doesn't cost the earth and leaves no one behind. Providing equitable access to electric vehicle charging, and achieving cleaner air for all, is at the heart of the Believ mission. We work closely with local authorities and businesses to deliver reliable, high quality charging networks at pace, at scale and at zero cost.We offer all the advantages of being a scale-up business, but with the added security and long-term backing from well-known parents - Liberty Global (who also own our delivery partner, Virgin Media O2) and Zouk Capital (who manage the Government's Charging Investment Infrastructure Fund).You'll be joining this exciting journey during our scale-up phase and working with us to hit the ambitious targets our shareholders have set. You'll become part of a passionate and supportive team in a fast-paced, dynamic and result-driven environment. About the role Reporting into the Legal Director, you will provide strong leadership in overseeing, supporting and developing a team of UK based lawyers currently consisting of: 2 senior legal counsels, 1 legal counsel and 1 paralegal. This team oversees all aspects of Believ's EV charge point network including securing property / land interests, planning, design & construction and operations & maintenance.You will be instrumental in shaping Believ's legal, regulatory and compliance function. Overseeing Network Operations Manage a busy pipeline of Public Sector and Private Sector transactions in England & Wales, Scotland and Northern Ireland, ensuring these are appropriately resourced. Partnering with key internal stakeholders to ensure clear visibility of the pipeline. Manage all aspects of property acquisition including title due diligence, putting in place Concession Contracts, Framework Agreements, Agreements for Lease, Leases, Licences etc, attending to SDLT and Land Registry registration. Manage all supply side agreements relating to the operation of the EV charge point network including: IT software & hardware purchasing, services and outsourcing, construction contracts, energy purchasing / supply agreements. In the absence of an in-house procurement function, working with the Business to define requirements, pricing mechanisms, service levels and remedies for supplier non-performance. Maintain your own contract workload which may consist of: introducer / commission agreements, network roaming agreements and the property and supply side agreements mentioned above. Partner with the tenders & Sales teams on RFIs, RFPs and advise on public procurement challenges and issues. Develop initiatives to reduce contract negotiation times with local authorities and private landlords. Proactively identify, manage and mitigate risks whilst enabling the Business to move forward on its objectives, including ensuring contract termination / renewals and variations are progressed in a timely manner. Prepare and have oversight of legal budgets, monitoring Legal spend and conducting regular reviews of external law firms and conduct RFPs for Legal Services as required. Ensure templates and contract negotiation playbooks are continually revised and updated. Drive the adoption and optimisation of legal technology including AI and contract management systems. Build strong working relationships with key stakeholders, provide regular training and encourage business partnering between Legal and Business teams. Leading on General Compliance This is an evolving role with the aim of embedding a culture of legal engagement and compliance across the Business. This role will initially entail: Manage and maintain Believ's ISO certifications including ISO audit preparation, applications for new ISOs and liaising with external auditors and internal stakeholders as necessary. Manage and maintain Believ's B-Corp certification. Oversee Believ's insurance requirements to ensure all areas of Business operations are adequately covered. Support Business areas on contract lifecycle management, tracking contractual obligations and advising on strategy and mitigations against known-breaches. Oversee Believ's compliance with key legislation - e.g. Public Charge Point Regulations reporting obligations. Monitor regulatory developments and industry trends being mindful of evolving product offerings in the EV space (e.g. (e.g. solar power canopies, vehicle to grid, battery storage). Draft and revise corporate policies such as Modern Slavery, Anti-bribery, Business Continuity, Privacy etc. Develop and implement legal procedures and policies to ensure adherence to best practice and compliance with law. Attend industry working groups and co-ordinate Believ's response to public consultations. Other Work closely with the Legal Director to help turn legal priorities into practical business strategy and support the company's growth from the legal side Deputise for the Legal Director at SLT and Board meetings. On an as needs basis: company secretariat activities, overseeing Believ's trade mark portfolio, GDPR & data protection, supporting on M&A activity. About you At Believ, we are building a culture that attracts and retains the best talent. We are a dedicated and high-performing team, accustomed to working at pace in an ever-evolving industry, and we are looking for people who are as passionate as us about cutting carbon emissions and providing cleaner air for all. The successful Candidate will be a qualified solicitor (SRA) in England & Wales with the following attributes and skills: Minimum of 10 years of post-qualification experience including in-house ideally in a fast-paced environment. Significant experience in negotiating and advising on commercial contracts. Significant experience with property law and negotiating Leases and Licences. Previous network infrastructure roll out experience (e.g. EV, mobile, broadband, electricity) or demonstrable experience of learning new sectors. Experience of coaching and developing team members. Demonstrable experience of designing and implementing pre and post contracting processes and procedures and driving and leading deals towards completion. Thrives working in a scale-up environment where goal posts are constantly moving and new solutions / business models are being trialed. Commercial acumen to understand how to structure advice and approach in a start-up and new industry environment. Excellent communication and stakeholder management skills. Above all, you will be up for the challenge and have a willingness to really embed yourself in the Business by rolling you sleeves up and diving in! Benefits Competitive salary and bonus scheme 25 days' annual leave, plus the usual 8 UK Bank Holidays and the option to purchase up to 5 additional days per year\ Access to wellbeing and mental health benefits such as the Calm app, personal medical insurance, critical illness cover, dental, optical & travel insurance, income protection and life assurance Pension contribution matched up to 10% Access to our car benefit scheme and cycle to work scheme Access to our online learning platform to continue to develop and grow your career with us. 16 hours a year Volunteer Time Off to support causes that are important to you Virgin Media / O2 discounts and offers Access to VIP Arena Suites at the O2 Arena (London) and First Direct Arena (Leeds) Enhanced parental leave policies\ This perk can only be availed for the following calendar year by employees who started before 1st December Location The business
