Job Summary Head of Income Generation & Engagement About the role We are recruiting a Head of Income Generation & Engagement, who will be an integral part of the Executive Team, working closely with colleagues to help shape the organisation s direction, contribute to key decisions, and drive income generation, marketing and engagement. You will be central to delivering our shared vision, values and mission, and will be fundamentally values-led in your approach. The Head of Income Generation & Engagement is responsible for developing and delivering an ambitious, integrated strategy that maximises sustainable charitable income, strengthens Age UK Merton s brand and reputation, and deepens engagement across the communities we serve. This a commercially focused role, developing and expanding our current paid-for services, ensuring service processes, staffing structures and client pathways are robust and underpin Age UK Merton s continued sustainability and good reputation. The role will be responsible for the startup of strategic fundraising activity across the borough, decreasing our reliance on our current income streams, and diversifying our avenues of income to support long-term service development & growth. About you We are looking for a compassionate, yet dynamic leader, with the credibility and gravitas to quickly gain the trust and respect of peers and colleagues, and who will be able to connect, inspire and motivate staff, volunteers, partners and the wider community. You will come to the table with a deep expertise in strategic income generation, engagement and communications. You will have a strong commercial acumen, with a demonstrable track record and proven ability to develop and shape strategy and implement transformational change that drives sustainable growth in both income and audience engagement. We are looking for someone innovative and ambitious, professional and personable; you will be an outstanding communicator, with the ability to engage and influence a wide range of stakeholders. You will be empathetic and passionate about the Age UK Merton mission, with the dynamism to inspire and unite diverse, multidisciplinary teams around clear, shared business objectives. Job Description We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt. Job title: Head of Income Generation & Engagement Salary: £50k to £60k (dependant on experience) Hours: 37.5 hours per week (1.0 WTE) Responsible to: CEO Based at: Elmwood Centre, 277 London Road, Mitcham, CR4 3NT and hybrid working from home, frequent travel throughout the borough required Contract: Permanent Direct reports: Community Outreach Officer, Activity Centre Coordinator, At Home Manager Key result areas: Fundraising To set the strategic direction for income generation at Age UK Merton, developing and delivering a sustainable portfolio of future-focused fundraising that grows income and optimises the supporter journey over the long term. To lead the diversification of income, reducing reliance on any single partner or activity and building a resilient, balanced fundraising portfolio that represent a high return on investment and grows our supporter base. This will be via individuals, corporates, trusts & foundations, statutory bodies and the community; cultivating long-term, meaningful partnerships, enhancing Age UK Merton s reach, influence and income-generating potential. To strengthen and grow the legacy pipeline, overseeing effective stewardship and marketing, and will oversee the external lottery, ensuring regulatory compliance and annual growth. To maintain an agile, insight-driven approach to stay ahead of sector trends and competitor activity. To develop sound business cases for investment in new income generation posts or activity. To build organisational resource capability and resilience to facilitate future growth. Commercial Services To develop and expand our paid-for services, with a focus on outreach activity to widen reach and access to services, and to increase client numbers and those in underrepresented and underserved populations. To develop and expand our paid-for services, to increase client numbers to create a step change in sustainable income and delivery of services across the borough. To ensure our paid-for services represent a strong return on investment and to ensure the business model is regularly reviewed for cost efficiencies and potential for growth. To ensure service processes, staffing structures and client pathways are robust and underpin Age UK Merton s good reputation. Where appropriate, to seek out funding via grants, trusts and foundations to bolster paid-for service activity, overseeing bid development processes, ensuring quality, competitiveness, transparency and appropriate risk assessment. To continuously evaluate the potential for partnership working and collaboration to increase impact and improve performance. Engagement To shape and deliver an engagement strategy that spans all Age UK Merton audiences, growing brand awareness and deepening engagement, understanding motivations and behaviours, and ensuring we focus our efforts where they can make the greatest difference. To identify underrepresentation and underserved groups within our borough, building relationships with communities and community leaders to create two-way dialogues to understand unmet need and inform future service development. To champion digital, data-led ways of working across engagement activity, working to strengthen our digital presence, and using insights to create relevant, compelling and personalised experiences across all channels. As custodian of the Age UK Merton brand, to ensure consistency, clarity and strength of messaging across the organisation. To lead the development and delivery of integrated marketing, communications and public relations strategies, ensuring a seamless omni-channel approach. To ensure that external communications are accurate, values-led, and reflective of organisational impact, maintaining confidence among funders, partners, and the wider public. Communications & Marketing To lead the development and delivery of a communications strategy that maximises opportunities to increase Age UK Merton s profile locally and nationally. To oversee the development and delivery of our digital channels, in particular social media and the website. To oversee the editorial direction, design, production, distribution and quality of the organisation s publications. Strategy and Partnerships To work as part of the Executive Team, shaping the organisational strategy, culture and cross departmental ways of working. To lead the development and delivery of seamless income generation and engagement strategies and annual operating plans aligned to organisational priorities. To set, manage and monitor budgets, ensuring clear targets, KPIs and accountability across teams. To provide high-quality analysis, reporting and insight to inform strategic decision-making, Board reporting and accountability to funders. To ensure robust management of restricted and contractual funding, setting financial controls, to comply with internal policies and regulatory requirements. To act as an ambassador and spokesperson for Age UK Merton, representing with Professionalism, confidence and compassion. To build and maintain strategic partnerships, networks and relationships to strengthen visibility, influence and community engagement. Governance, Compliance & Risk Ensure compliance with the Charity Commission, Fundraising Regulator, the Gambling Commission, advertising standards and GDPR/data-protection legislation. To contribute to strong risk-management frameworks, ensuring early identification, mitigation, and appropriate investigation of risks. Oversee policy development as applicable for the department. People To grow and develop a high-performing team, and to make the case for further resource investment where appropriate, in order to recruit and develop a multi-disciplinary team covering income generation, marketing, communications and engagement, with a view to develop a culture of creativity and professionalism across the entire team. To ensure effective performance management, with regular 1:1s, appraisal, individual and team development and succession planning. To embed, review and optimise new team structures and systems to maximise efficiency, impact and income. To ensure volunteers are effectively integrated, supported and aligned to organisational priorities. General To establish good working relationships with all relevant stakeholders and liaise as required To comply at all times with the policies and procedures of Age UK Merton. To ensure that Age UK Merton s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery. To carry out any other relevant tasks as required . click apply for full job details
Mar 18, 2026
Full time
Job Summary Head of Income Generation & Engagement About the role We are recruiting a Head of Income Generation & Engagement, who will be an integral part of the Executive Team, working closely with colleagues to help shape the organisation s direction, contribute to key decisions, and drive income generation, marketing and engagement. You will be central to delivering our shared vision, values and mission, and will be fundamentally values-led in your approach. The Head of Income Generation & Engagement is responsible for developing and delivering an ambitious, integrated strategy that maximises sustainable charitable income, strengthens Age UK Merton s brand and reputation, and deepens engagement across the communities we serve. This a commercially focused role, developing and expanding our current paid-for services, ensuring service processes, staffing structures and client pathways are robust and underpin Age UK Merton s continued sustainability and good reputation. The role will be responsible for the startup of strategic fundraising activity across the borough, decreasing our reliance on our current income streams, and diversifying our avenues of income to support long-term service development & growth. About you We are looking for a compassionate, yet dynamic leader, with the credibility and gravitas to quickly gain the trust and respect of peers and colleagues, and who will be able to connect, inspire and motivate staff, volunteers, partners and the wider community. You will come to the table with a deep expertise in strategic income generation, engagement and communications. You will have a strong commercial acumen, with a demonstrable track record and proven ability to develop and shape strategy and implement transformational change that drives sustainable growth in both income and audience engagement. We are looking for someone innovative and ambitious, professional and personable; you will be an outstanding communicator, with the ability to engage and influence a wide range of stakeholders. You will be empathetic and passionate about the Age UK Merton mission, with the dynamism to inspire and unite diverse, multidisciplinary teams around clear, shared business objectives. Job Description We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt. Job title: Head of Income Generation & Engagement Salary: £50k to £60k (dependant on experience) Hours: 37.5 hours per week (1.0 WTE) Responsible to: CEO Based at: Elmwood Centre, 277 London Road, Mitcham, CR4 3NT and hybrid working from home, frequent travel throughout the borough required Contract: Permanent Direct reports: Community Outreach Officer, Activity Centre Coordinator, At Home Manager Key result areas: Fundraising To set the strategic direction for income generation at Age UK Merton, developing and delivering a sustainable portfolio of future-focused fundraising that grows income and optimises the supporter journey over the long term. To lead the diversification of income, reducing reliance on any single partner or activity and building a resilient, balanced fundraising portfolio that represent a high return on investment and grows our supporter base. This will be via individuals, corporates, trusts & foundations, statutory bodies and the community; cultivating long-term, meaningful partnerships, enhancing Age UK Merton s reach, influence and income-generating potential. To strengthen and grow the legacy pipeline, overseeing effective stewardship and marketing, and will oversee the external lottery, ensuring regulatory compliance and annual growth. To maintain an agile, insight-driven approach to stay ahead of sector trends and competitor activity. To develop sound business cases for investment in new income generation posts or activity. To build organisational resource capability and resilience to facilitate future growth. Commercial Services To develop and expand our paid-for services, with a focus on outreach activity to widen reach and access to services, and to increase client numbers and those in underrepresented and underserved populations. To develop and expand our paid-for services, to increase client numbers to create a step change in sustainable income and delivery of services across the borough. To ensure our paid-for services represent a strong return on investment and to ensure the business model is regularly reviewed for cost efficiencies and potential for growth. To ensure service processes, staffing structures and client pathways are robust and underpin Age UK Merton s good reputation. Where appropriate, to seek out funding via grants, trusts and foundations to bolster paid-for service activity, overseeing bid development processes, ensuring quality, competitiveness, transparency and appropriate risk assessment. To continuously evaluate the potential for partnership working and collaboration to increase impact and improve performance. Engagement To shape and deliver an engagement strategy that spans all Age UK Merton audiences, growing brand awareness and deepening engagement, understanding motivations and behaviours, and ensuring we focus our efforts where they can make the greatest difference. To identify underrepresentation and underserved groups within our borough, building relationships with communities and community leaders to create two-way dialogues to understand unmet need and inform future service development. To champion digital, data-led ways of working across engagement activity, working to strengthen our digital presence, and using insights to create relevant, compelling and personalised experiences across all channels. As custodian of the Age UK Merton brand, to ensure consistency, clarity and strength of messaging across the organisation. To lead the development and delivery of integrated marketing, communications and public relations strategies, ensuring a seamless omni-channel approach. To ensure that external communications are accurate, values-led, and reflective of organisational impact, maintaining confidence among funders, partners, and the wider public. Communications & Marketing To lead the development and delivery of a communications strategy that maximises opportunities to increase Age UK Merton s profile locally and nationally. To oversee the development and delivery of our digital channels, in particular social media and the website. To oversee the editorial direction, design, production, distribution and quality of the organisation s publications. Strategy and Partnerships To work as part of the Executive Team, shaping the organisational strategy, culture and cross departmental ways of working. To lead the development and delivery of seamless income generation and engagement strategies and annual operating plans aligned to organisational priorities. To set, manage and monitor budgets, ensuring clear targets, KPIs and accountability across teams. To provide high-quality analysis, reporting and insight to inform strategic decision-making, Board reporting and accountability to funders. To ensure robust management of restricted and contractual funding, setting financial controls, to comply with internal policies and regulatory requirements. To act as an ambassador and spokesperson for Age UK Merton, representing with Professionalism, confidence and compassion. To build and maintain strategic partnerships, networks and relationships to strengthen visibility, influence and community engagement. Governance, Compliance & Risk Ensure compliance with the Charity Commission, Fundraising Regulator, the Gambling Commission, advertising standards and GDPR/data-protection legislation. To contribute to strong risk-management frameworks, ensuring early identification, mitigation, and appropriate investigation of risks. Oversee policy development as applicable for the department. People To grow and develop a high-performing team, and to make the case for further resource investment where appropriate, in order to recruit and develop a multi-disciplinary team covering income generation, marketing, communications and engagement, with a view to develop a culture of creativity and professionalism across the entire team. To ensure effective performance management, with regular 1:1s, appraisal, individual and team development and succession planning. To embed, review and optimise new team structures and systems to maximise efficiency, impact and income. To ensure volunteers are effectively integrated, supported and aligned to organisational priorities. General To establish good working relationships with all relevant stakeholders and liaise as required To comply at all times with the policies and procedures of Age UK Merton. To ensure that Age UK Merton s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery. To carry out any other relevant tasks as required . click apply for full job details
Vice President, Risk Programme Manager page is loaded Vice President, Risk Programme Managerlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.Mitsubishi UFJ Financial Group (MUFG) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG has a global network with 1,100 offices in over 40 countries. The Group has over 140,000 employees, offering services including corporate banking, commercial banking, retail banking, wealth management, investment banking, capital markets, personal and corporate trust, and transaction banking.The Group's operating companies include Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking Corporation (Japan's leading trust bank), and Mitsubishi UFJ Securities Holdings Co., Ltd., one of Japan's largest securities firms.The Project Promotion team is part of the IT Planning, Reporting and Administration department (IPR). The role of the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning processes including annual budget planning.The Risk & Pele Portfolio is part of the Project Promotion team which handle to deliver EMEA project within the planned schedule and budget. NUMBER OF DIRECT REPORTS 0-2 subject to wider project delivery requirements MAIN PURPOSE OF THE ROLE To lead and oversee the delivery of Bank EMEA Risk Management projects within the Project Promotion Team. The successful candidate will be responsible for managing the end-to-end execution of risk management-related initiatives, ensuring projects align with business objectives, regulatory requirements, and industry best practices. This role involves providing oversight and support to a team of Project Managers and other project delivery resources, engaging key staff across the organisation and providing timely updates to key oversight committees and senior stakeholders. KEY RESPONSIBILITIES Programme Management: Lead and manage the Bank EMEA Risk Management change pillar, ensuring alignment with strategic business objectives. Oversee the planning, execution, and delivery of projects related to market risk, credit risk, operational risk, and regulatory compliance, working with individual Project Managers as appropriate. Drive project governance, ensuring compliance with internal policies, regulatory standards, and best practices. Proactively identify, assess, and mitigate risks that may impact project success. Financial & Resource Management: Manage the expense budget for the programme, ensuring cost-effective project execution. Optimize resource allocation across the programme, balancing priorities and timelines. Work closely with Finance and Procurement teams for budget forecasting, reporting, and approvals. Team Leadership & Stakeholder Engagement: Lead, mentor, and oversee a team of Project Managers, fostering a high-performance culture. Serve as a point of contact for senior management, risk committees, and other oversight bodies. Provide regular status reports and updates to governance committees, ensuring transparency and accountability. Engage with internal stakeholders across Risk, Compliance, Finance, IT, and Operations to align project goals with business needs. Reporting & Compliance: Ensure accurate and timely reporting to regulatory and internal oversight bodies. Implement risk reporting frameworks, dashboards, and KPIs to monitor project performance. Stay updated on regulatory changes impacting market and credit risk management functions. WORK EXPERIENCE 10+ years of experience in programme management within the banking or financial services sector. Strong understanding of risk management functions, including market risk, credit risk, and regulatory compliance. Proven experience in budget management, stakeholder engagement, and team leadership. Ability to work in a fast-paced, regulatory-driven environment with competing priorities. Excellent communication, analytical, and problem-solving skills. SKILLS AND EXPERIENCE Bachelor's degree in Finance, Business Administration, Project Management, or a related field. Project management certification (PMP, PRINCE2, or equivalent) is highly desirable. Knowledge of Basel III, IFRS 9, CCAR, DORA and other risk regulatory frameworks. Familiarity with Agile and Waterfall project management methodologies. Experience in working with risk analytics, data governance, risk technology solutions. PERSONAL REQUIREMENTS Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach. The ability to operate with urgency and prioritise work accordingly Strong decision making skills, the ability to demonstrate sound judgement A structured and logical approach to work Strong problem solving skills A creative and innovative approach to work Excellent interpersonal skills The ability to manage large workloads and tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurised environment Strong numerical skills Excellent Microsoft Project, Microsoft Office & Other Project Management tool skillsWe are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
Mar 18, 2026
Full time
Vice President, Risk Programme Manager page is loaded Vice President, Risk Programme Managerlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.Mitsubishi UFJ Financial Group (MUFG) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG has a global network with 1,100 offices in over 40 countries. The Group has over 140,000 employees, offering services including corporate banking, commercial banking, retail banking, wealth management, investment banking, capital markets, personal and corporate trust, and transaction banking.The Group's operating companies include Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking Corporation (Japan's leading trust bank), and Mitsubishi UFJ Securities Holdings Co., Ltd., one of Japan's largest securities firms.The Project Promotion team is part of the IT Planning, Reporting and Administration department (IPR). The role of the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning processes including annual budget planning.The Risk & Pele Portfolio is part of the Project Promotion team which handle to deliver EMEA project within the planned schedule and budget. NUMBER OF DIRECT REPORTS 0-2 subject to wider project delivery requirements MAIN PURPOSE OF THE ROLE To lead and oversee the delivery of Bank EMEA Risk Management projects within the Project Promotion Team. The successful candidate will be responsible for managing the end-to-end execution of risk management-related initiatives, ensuring projects align with business objectives, regulatory requirements, and industry best practices. This role involves providing oversight and support to a team of Project Managers and other project delivery resources, engaging key staff across the organisation and providing timely updates to key oversight committees and senior stakeholders. KEY RESPONSIBILITIES Programme Management: Lead and manage the Bank EMEA Risk Management change pillar, ensuring alignment with strategic business objectives. Oversee the planning, execution, and delivery of projects related to market risk, credit risk, operational risk, and regulatory compliance, working with individual Project Managers as appropriate. Drive project governance, ensuring compliance with internal policies, regulatory standards, and best practices. Proactively identify, assess, and mitigate risks that may impact project success. Financial & Resource Management: Manage the expense budget for the programme, ensuring cost-effective project execution. Optimize resource allocation across the programme, balancing priorities and timelines. Work closely with Finance and Procurement teams for budget forecasting, reporting, and approvals. Team Leadership & Stakeholder Engagement: Lead, mentor, and oversee a team of Project Managers, fostering a high-performance culture. Serve as a point of contact for senior management, risk committees, and other oversight bodies. Provide regular status reports and updates to governance committees, ensuring transparency and accountability. Engage with internal stakeholders across Risk, Compliance, Finance, IT, and Operations to align project goals with business needs. Reporting & Compliance: Ensure accurate and timely reporting to regulatory and internal oversight bodies. Implement risk reporting frameworks, dashboards, and KPIs to monitor project performance. Stay updated on regulatory changes impacting market and credit risk management functions. WORK EXPERIENCE 10+ years of experience in programme management within the banking or financial services sector. Strong understanding of risk management functions, including market risk, credit risk, and regulatory compliance. Proven experience in budget management, stakeholder engagement, and team leadership. Ability to work in a fast-paced, regulatory-driven environment with competing priorities. Excellent communication, analytical, and problem-solving skills. SKILLS AND EXPERIENCE Bachelor's degree in Finance, Business Administration, Project Management, or a related field. Project management certification (PMP, PRINCE2, or equivalent) is highly desirable. Knowledge of Basel III, IFRS 9, CCAR, DORA and other risk regulatory frameworks. Familiarity with Agile and Waterfall project management methodologies. Experience in working with risk analytics, data governance, risk technology solutions. PERSONAL REQUIREMENTS Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach. The ability to operate with urgency and prioritise work accordingly Strong decision making skills, the ability to demonstrate sound judgement A structured and logical approach to work Strong problem solving skills A creative and innovative approach to work Excellent interpersonal skills The ability to manage large workloads and tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurised environment Strong numerical skills Excellent Microsoft Project, Microsoft Office & Other Project Management tool skillsWe are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
Head of Operations £95,000 - £100,000 + Bonus + Benefits London Lead the Future of Food in One of the World's Most Influential Organisations! Step into a career-defining opportunity within a global tech powerhouse, shaping how billions of people connect, discover, and innovate every day. Behind the scenes sits an equally ambitious food operation: dynamic, high-volume, creative, and constantly evolving. We are seeking an exceptional, strategic and operational leader to oversee a complex, high-profile contract spanning 9 sites and a team of approximately 250. This is a high-energy, multifaceted environment bringing together hospitality, elevated workplace dining, bespoke catering, events, and pantry services - where creativity, adaptability and exceptional standards are simply the norm! Main Responsibilities Provide strategic and operational leadership across 9 sites, ensuring seamless delivery at scale Rapidly develop and execute clear, actionable plans - bringing strategy to life with pace and precision Drive innovation across food concepts, responding to frequent bespoke menu requests Act as a trusted partner to the client, confidently pivoting in line with evolving direction Lead change management initiatives across a complex, fast-moving contract Maintain strong financial oversight, ensuring commercial performance and sustainable growth Remain calm, decisive, and solutions-focused under pressure Person Specification Proven leadership experience within high-end contract catering, premium restaurants, luxury hospitality, or elevated employee dining is essential Strong commercial and financial acumen A deep understanding of what exceptional food looks like and how to deliver it at scale Agile, adaptable, and comfortable operating in a constantly evolving environment Outstanding client relationship and stakeholder management skills Confident leading through change with clarity and influence Innovative mindset with a passion for quality and creativity If you're ready to lead at scale within one of the most progressive organisations in the world, we want to hear from you! About Us Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Mar 18, 2026
Full time
Head of Operations £95,000 - £100,000 + Bonus + Benefits London Lead the Future of Food in One of the World's Most Influential Organisations! Step into a career-defining opportunity within a global tech powerhouse, shaping how billions of people connect, discover, and innovate every day. Behind the scenes sits an equally ambitious food operation: dynamic, high-volume, creative, and constantly evolving. We are seeking an exceptional, strategic and operational leader to oversee a complex, high-profile contract spanning 9 sites and a team of approximately 250. This is a high-energy, multifaceted environment bringing together hospitality, elevated workplace dining, bespoke catering, events, and pantry services - where creativity, adaptability and exceptional standards are simply the norm! Main Responsibilities Provide strategic and operational leadership across 9 sites, ensuring seamless delivery at scale Rapidly develop and execute clear, actionable plans - bringing strategy to life with pace and precision Drive innovation across food concepts, responding to frequent bespoke menu requests Act as a trusted partner to the client, confidently pivoting in line with evolving direction Lead change management initiatives across a complex, fast-moving contract Maintain strong financial oversight, ensuring commercial performance and sustainable growth Remain calm, decisive, and solutions-focused under pressure Person Specification Proven leadership experience within high-end contract catering, premium restaurants, luxury hospitality, or elevated employee dining is essential Strong commercial and financial acumen A deep understanding of what exceptional food looks like and how to deliver it at scale Agile, adaptable, and comfortable operating in a constantly evolving environment Outstanding client relationship and stakeholder management skills Confident leading through change with clarity and influence Innovative mindset with a passion for quality and creativity If you're ready to lead at scale within one of the most progressive organisations in the world, we want to hear from you! About Us Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Requisition ID 61086 Position Type FT Permanent Workplace Arrangement About Kerry Dairy Ireland Kerry Dairy Ireland is a vertically integrated Dairy Business that encompasses a number of divisions spanning from its Agribusiness (Kerry Dairy Farms) through to Dairy & Nutritional Ingredients & its Dairy Consumer Foods Business. With its strong Dairy heritage, world class sustainability credentials, a deep-rooted connection to its 3000 Farmers & milk suppliers, right through to its portfolio of household favourite Brands, Kerry Dairy are one of the World's Leading Dairy Businesses, with a Revenue in excess of €1.3bn annually. The Dairy Consumer Foods division, is home to a number of the UK & Irelands favourite Dairy & Plant Based Brands (Strings & Things; PURE Dairy-Free; Dairygold, Charleville, Golden Cow, Coleraine, Low Low & Attack a Snak). On top of this, we are the largest supplier of Private Label Dairy spreads in the UK & supply all major Retailers in the UK, Ireland as well as parts of mainland Europe. About the role We are seeking a dynamic Senior Brand Manager to join our team and drive our brand in Europe (key focus being Germany). The ideal candidate will have a passion for brand management, excellent communication skills, and the ability to work collaboratively across teams. Working in Brand Management here at Kerry Dairy Consumer Foods will push you to lead execution and in-market activation from day one. This is a very entrepreneurial environment, so you need to like working at a fast pace. This position is perfect for someone who's a strategic thinker, hands-on leader, and digitally-savvy innovator. Key responsibilities Reporting directly into the Head of Core Brands and Business, the Senior Brand Manager will work within a small team cross-functional team to maximise our potential within Europe. Germany will be the main focus but there are other markets which will require support too, including France. You'll be responsible for driving the growth of our Cheestrings & Ficello brands to drive competitive advantage, profitable growth, increase in brand value and maximum return on investment for Kerry Dairy Consumer Foods. You'll need to be open minded and flexible, happy to work across a broad range of responsibilities. This will include everything from managing above and below the line activations, working on an NPD and innovation pipeline, briefing and managing external agencies and developing and executing brand plans. This role is hands on, giving you the chance to work across the full marketing mix. Key to being successful will be a strong understanding of the German market place and a deep interest in insights of German and French families. Joining us means working in a fast, agile and ambitious environment, with talented people who really care about what they do. We're hungry for new ideas, so we'll always listen to yours. And because we're always looking to the future, you'll find plenty of opportunities to learn and grow. In fact, like our entire business, you'll never stand still. Qualifications and skills Our ideal candidate will have a strong understanding in Marketing; ideally (but not necessarily!) having worked previously in a Consumer Good business, or similar. You'll be fluent in both English and German languages. You'll be great at working collaboratively and will ideally have experience in managing third party agencies and/or distributors. You'll have a strong understanding of how to write and implement a brand marketing plan, plus you'll be comfortable measuring and evaluating campaigns. You'll demonstrate strong levels of ownership of projects & drive and determination to deliver results. You'll have strong verbal and numerical skills with a great attention to detail. You'll have brilliant communication skills; able to build relationships internally and externally that will drive your business forward. Plus you'll love food and will be as excited as we are about working for Kerry Dairy Consumer Foods! It's required to be based in Staines office 2 days a week Whilst experience is important, finding the right person who will live and breathe our Values is something we're super passionate about. Please note We do not accept CVs or candidate profiles from recruitment agencies where Kerry terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers . Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a "starter kit," investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name. Recruiter Posting Type LI
Mar 18, 2026
Full time
Requisition ID 61086 Position Type FT Permanent Workplace Arrangement About Kerry Dairy Ireland Kerry Dairy Ireland is a vertically integrated Dairy Business that encompasses a number of divisions spanning from its Agribusiness (Kerry Dairy Farms) through to Dairy & Nutritional Ingredients & its Dairy Consumer Foods Business. With its strong Dairy heritage, world class sustainability credentials, a deep-rooted connection to its 3000 Farmers & milk suppliers, right through to its portfolio of household favourite Brands, Kerry Dairy are one of the World's Leading Dairy Businesses, with a Revenue in excess of €1.3bn annually. The Dairy Consumer Foods division, is home to a number of the UK & Irelands favourite Dairy & Plant Based Brands (Strings & Things; PURE Dairy-Free; Dairygold, Charleville, Golden Cow, Coleraine, Low Low & Attack a Snak). On top of this, we are the largest supplier of Private Label Dairy spreads in the UK & supply all major Retailers in the UK, Ireland as well as parts of mainland Europe. About the role We are seeking a dynamic Senior Brand Manager to join our team and drive our brand in Europe (key focus being Germany). The ideal candidate will have a passion for brand management, excellent communication skills, and the ability to work collaboratively across teams. Working in Brand Management here at Kerry Dairy Consumer Foods will push you to lead execution and in-market activation from day one. This is a very entrepreneurial environment, so you need to like working at a fast pace. This position is perfect for someone who's a strategic thinker, hands-on leader, and digitally-savvy innovator. Key responsibilities Reporting directly into the Head of Core Brands and Business, the Senior Brand Manager will work within a small team cross-functional team to maximise our potential within Europe. Germany will be the main focus but there are other markets which will require support too, including France. You'll be responsible for driving the growth of our Cheestrings & Ficello brands to drive competitive advantage, profitable growth, increase in brand value and maximum return on investment for Kerry Dairy Consumer Foods. You'll need to be open minded and flexible, happy to work across a broad range of responsibilities. This will include everything from managing above and below the line activations, working on an NPD and innovation pipeline, briefing and managing external agencies and developing and executing brand plans. This role is hands on, giving you the chance to work across the full marketing mix. Key to being successful will be a strong understanding of the German market place and a deep interest in insights of German and French families. Joining us means working in a fast, agile and ambitious environment, with talented people who really care about what they do. We're hungry for new ideas, so we'll always listen to yours. And because we're always looking to the future, you'll find plenty of opportunities to learn and grow. In fact, like our entire business, you'll never stand still. Qualifications and skills Our ideal candidate will have a strong understanding in Marketing; ideally (but not necessarily!) having worked previously in a Consumer Good business, or similar. You'll be fluent in both English and German languages. You'll be great at working collaboratively and will ideally have experience in managing third party agencies and/or distributors. You'll have a strong understanding of how to write and implement a brand marketing plan, plus you'll be comfortable measuring and evaluating campaigns. You'll demonstrate strong levels of ownership of projects & drive and determination to deliver results. You'll have strong verbal and numerical skills with a great attention to detail. You'll have brilliant communication skills; able to build relationships internally and externally that will drive your business forward. Plus you'll love food and will be as excited as we are about working for Kerry Dairy Consumer Foods! It's required to be based in Staines office 2 days a week Whilst experience is important, finding the right person who will live and breathe our Values is something we're super passionate about. Please note We do not accept CVs or candidate profiles from recruitment agencies where Kerry terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers . Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a "starter kit," investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name. Recruiter Posting Type LI
This post is offered as a secondment/fixed term opportunity for 6 months £53,600 - £57,778 (pro rata for part time) We have an exciting opportunity for someone to join us as a Senior Service Manager in Camden, specifically overseeing the housing management element of our accommodation services with Camden alongside our Regional Head. The pathway includes vital accommodation services such as high need 24-hour services high accommodation & semi-independent accommodation, supporting over 150 clients across the borough. In the role of Senior Service Manager, you will: Focus on the continued development and improvement of housing management within these services, best practise around this and maintaining strong compliance Ensure we have high quality accommodation for those that access St Mungo s accommodation services in Camden Support, motivate and manage Service Managers and teams across multiple sites to ensure they can deliver a high standard and effective service to clients in relation to housing management, encouraging a person-centred approach in line with our recovery ethos and within psychologically informed environments. Work closely with the Regional Head to contribute and lead on the promotion, strategic and operational planning of the service (in relation to housing management) within St Mungo s and the sector Build highly effective relationships with partners, landlords, commissioners, and other relevant agencies to deliver an effective service in relation to housing management Work with services to ensure our buildings are welcoming, safe and psychologically informed environments Ensuring voids and repairs are manged to a high standard Working with teams to ensure that Health & Safety tasks are all completed on time and to a high standard We support a flexible approach to work with opportunities for agile working; from home, and other St Mungo s London or regional locations. About you We re looking for someone who can lead a coordinated, consistent and strategic approach to housing management replated work across our Camden Accommodation services. If you bring the following, we d love to hear from you: Have experience in housing management and support services Excellent communicator and able to use influencing skills in advising and supporting colleagues Methodical, highly organised, and able to manage multiple priorities and projects under pressure. Good working knowledge of housing management processes (including voids, rents, repairs, H&S tasks within an accommodation setting etc). We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level. While our Central Office is currently based in Tower Hill, London we plan to relocate in the summer of 2026 and are currently exploring alternative office locations on the eastern edge of the City of London. How to apply To view the job description and guidance on completing your application form, please click on the document tab on the advert page on our website. When you're ready to apply click the Apply Now Button to start your online application form. To find out more and apply please go to the St Mungo s careers page on our website. Closing date: 10am on 25th March 2026 Interview and assessments on: 1st April 2026 What we offer Excellent Development and Growth Opportunities A Diverse and Inclusive Work Place Great Pay and Other Benefits
Mar 18, 2026
Full time
This post is offered as a secondment/fixed term opportunity for 6 months £53,600 - £57,778 (pro rata for part time) We have an exciting opportunity for someone to join us as a Senior Service Manager in Camden, specifically overseeing the housing management element of our accommodation services with Camden alongside our Regional Head. The pathway includes vital accommodation services such as high need 24-hour services high accommodation & semi-independent accommodation, supporting over 150 clients across the borough. In the role of Senior Service Manager, you will: Focus on the continued development and improvement of housing management within these services, best practise around this and maintaining strong compliance Ensure we have high quality accommodation for those that access St Mungo s accommodation services in Camden Support, motivate and manage Service Managers and teams across multiple sites to ensure they can deliver a high standard and effective service to clients in relation to housing management, encouraging a person-centred approach in line with our recovery ethos and within psychologically informed environments. Work closely with the Regional Head to contribute and lead on the promotion, strategic and operational planning of the service (in relation to housing management) within St Mungo s and the sector Build highly effective relationships with partners, landlords, commissioners, and other relevant agencies to deliver an effective service in relation to housing management Work with services to ensure our buildings are welcoming, safe and psychologically informed environments Ensuring voids and repairs are manged to a high standard Working with teams to ensure that Health & Safety tasks are all completed on time and to a high standard We support a flexible approach to work with opportunities for agile working; from home, and other St Mungo s London or regional locations. About you We re looking for someone who can lead a coordinated, consistent and strategic approach to housing management replated work across our Camden Accommodation services. If you bring the following, we d love to hear from you: Have experience in housing management and support services Excellent communicator and able to use influencing skills in advising and supporting colleagues Methodical, highly organised, and able to manage multiple priorities and projects under pressure. Good working knowledge of housing management processes (including voids, rents, repairs, H&S tasks within an accommodation setting etc). We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level. While our Central Office is currently based in Tower Hill, London we plan to relocate in the summer of 2026 and are currently exploring alternative office locations on the eastern edge of the City of London. How to apply To view the job description and guidance on completing your application form, please click on the document tab on the advert page on our website. When you're ready to apply click the Apply Now Button to start your online application form. To find out more and apply please go to the St Mungo s careers page on our website. Closing date: 10am on 25th March 2026 Interview and assessments on: 1st April 2026 What we offer Excellent Development and Growth Opportunities A Diverse and Inclusive Work Place Great Pay and Other Benefits
Senior Solicitor - Planning, Highways and Licensing Location: Hammersmith & Fulham, London Pay Rate: £400 per day (umbrella) Department: Chief Solicitor - Planning and Property Reports to: Head of Law (Place) Contract Type: Temporary Full-time Agile Hybrid Working (Min. 2 days per week on site) About the Role Join our dynamic Planning, Highways and Licensing team as a Senior Solicitor, delivering expert legal support for Hammersmith & Fulham's ambitious regeneration projects. You'll advise on major urban developments, compulsory purchases, property transactions, and public-private partnerships while ensuring compliance with council priorities like climate and equality goals. This role demands sharp legal acumen to guide officers, senior leaders, and councillors through complex planning committees, licensing hearings, public inquiries, appeals, and judicial reviews. Key Responsibilities Advise on major planning applications, redevelopment schemes, compulsory purchase orders, and appropriations. Draft and negotiate complex planning agreements, highways agreements, and property documents. Attend and represent at planning committees, licensing sub-committees, public inquiries, and courts (High Court, Court of Appeal, Tribunals). Support the Head of Law on high-profile matters, including monitoring officer duties and legal risk assessments. Instruct Counsel/external solicitors per service protocols and maintain accurate records. Align all actions with the Council's climate/ecological emergency declaration and corporate values. About You Qualified Solicitor, Barrister, or CILEX Fellow entitled to practice in England & Wales, with: Proven expertise in complex property, regeneration, and planning law cases. Strong track record negotiating/drafting planning/highways agreements and advising on major developments. Experience delivering proactive, authoritative advice to senior decision-makers. Ability to provide leadership, empower teams, and communicate expert solutions clearly. About Us Hammersmith & Fulham champions inclusivity, agile working, and sustainability. We're a Disability Confident employer, welcoming diverse applicants and flexible arrangements. Support civil emergencies, data security, health & safety, and safeguarding as required. Apply Now Ready to shape London's future? Submit your CV via Online. CV's are being constantly reviewed!
Mar 18, 2026
Full time
Senior Solicitor - Planning, Highways and Licensing Location: Hammersmith & Fulham, London Pay Rate: £400 per day (umbrella) Department: Chief Solicitor - Planning and Property Reports to: Head of Law (Place) Contract Type: Temporary Full-time Agile Hybrid Working (Min. 2 days per week on site) About the Role Join our dynamic Planning, Highways and Licensing team as a Senior Solicitor, delivering expert legal support for Hammersmith & Fulham's ambitious regeneration projects. You'll advise on major urban developments, compulsory purchases, property transactions, and public-private partnerships while ensuring compliance with council priorities like climate and equality goals. This role demands sharp legal acumen to guide officers, senior leaders, and councillors through complex planning committees, licensing hearings, public inquiries, appeals, and judicial reviews. Key Responsibilities Advise on major planning applications, redevelopment schemes, compulsory purchase orders, and appropriations. Draft and negotiate complex planning agreements, highways agreements, and property documents. Attend and represent at planning committees, licensing sub-committees, public inquiries, and courts (High Court, Court of Appeal, Tribunals). Support the Head of Law on high-profile matters, including monitoring officer duties and legal risk assessments. Instruct Counsel/external solicitors per service protocols and maintain accurate records. Align all actions with the Council's climate/ecological emergency declaration and corporate values. About You Qualified Solicitor, Barrister, or CILEX Fellow entitled to practice in England & Wales, with: Proven expertise in complex property, regeneration, and planning law cases. Strong track record negotiating/drafting planning/highways agreements and advising on major developments. Experience delivering proactive, authoritative advice to senior decision-makers. Ability to provide leadership, empower teams, and communicate expert solutions clearly. About Us Hammersmith & Fulham champions inclusivity, agile working, and sustainability. We're a Disability Confident employer, welcoming diverse applicants and flexible arrangements. Support civil emergencies, data security, health & safety, and safeguarding as required. Apply Now Ready to shape London's future? Submit your CV via Online. CV's are being constantly reviewed!
Post Ref: L68 - Democratic Services & Complaints Officer If you are a local government official or can demonstrate the skills necessary to undertake this role then this is an outstanding opportunity to be part of Broxtowe Borough Council's Democratic Services Section. You will need to demonstrate the skills necessary to support the democratic processes, provide exemplary services to elected representatives and have the ability to demonstrate knowledge of a broad range of Democratic Services activities including committee administration and Councillor support. Furthermore, this is an opportunity to work within the Council's Complaints function, investigating and researching complaints before writing detailed findings. As the Democratic Services and Complaints Officer, you will ensure that all aspects of the democratic function operate effectively, committees are supported and the Councillors are enabled to perform their political duties. You will be organised, accurate and able to work under pressure to pre determined deadlines. You will be confident and tactful in dealing with the public, elected members and senior officers. You will also have excellent communication skills. The ideal candidate would have: Demonstrable experience of taking formal minutes of meetings that are then open to publication An understanding of the governance arrangements within local government Knowledge of the political environment and the ability to demonstrate political sensitivity Knowledge of the Council's Complaints function Experience of giving advice at a senior level, both verbally and in writing Experience of working independently and using your own initiative to solve problems Experience of coping with a high workload with minimal supervision and to tight deadlines The ability to represent our GREAT values and behaviours. As the majority of meetings are held during the evening you should be prepared to work out of normal office hours on occasion. The Council operates a flexible working policy to accommodate this, in addition to supporting agile working. For a chat about this position on an informal basis please contact Jeremy Ward, Head of Democratic Services and Deputy Monitoring Officer, on . Please quote reference No: L68 Closing date: Sunday 22 March 2026 at midnight. Expected interview date: Week commencing 5 April 2026. The Council has five GREAT values which represent our standards and expectations of how we'll work. As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can't guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us. As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme. Subscribe to receive the latest news from Broxtowe Borough Council. THANK YOU! You will receive an email confirmation shortly.
Mar 17, 2026
Full time
Post Ref: L68 - Democratic Services & Complaints Officer If you are a local government official or can demonstrate the skills necessary to undertake this role then this is an outstanding opportunity to be part of Broxtowe Borough Council's Democratic Services Section. You will need to demonstrate the skills necessary to support the democratic processes, provide exemplary services to elected representatives and have the ability to demonstrate knowledge of a broad range of Democratic Services activities including committee administration and Councillor support. Furthermore, this is an opportunity to work within the Council's Complaints function, investigating and researching complaints before writing detailed findings. As the Democratic Services and Complaints Officer, you will ensure that all aspects of the democratic function operate effectively, committees are supported and the Councillors are enabled to perform their political duties. You will be organised, accurate and able to work under pressure to pre determined deadlines. You will be confident and tactful in dealing with the public, elected members and senior officers. You will also have excellent communication skills. The ideal candidate would have: Demonstrable experience of taking formal minutes of meetings that are then open to publication An understanding of the governance arrangements within local government Knowledge of the political environment and the ability to demonstrate political sensitivity Knowledge of the Council's Complaints function Experience of giving advice at a senior level, both verbally and in writing Experience of working independently and using your own initiative to solve problems Experience of coping with a high workload with minimal supervision and to tight deadlines The ability to represent our GREAT values and behaviours. As the majority of meetings are held during the evening you should be prepared to work out of normal office hours on occasion. The Council operates a flexible working policy to accommodate this, in addition to supporting agile working. For a chat about this position on an informal basis please contact Jeremy Ward, Head of Democratic Services and Deputy Monitoring Officer, on . Please quote reference No: L68 Closing date: Sunday 22 March 2026 at midnight. Expected interview date: Week commencing 5 April 2026. The Council has five GREAT values which represent our standards and expectations of how we'll work. As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can't guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us. As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme. Subscribe to receive the latest news from Broxtowe Borough Council. THANK YOU! You will receive an email confirmation shortly.
Join Our Team as an Electrical Design Engineer based in Nottingham, United Kingdom Salary: £50,000 to £55,000 Annum Hours: Full Time, Permanent Why Work With Us? A career at Davenham Switchgear offers far more, including the combination of the stability and resources of being a brand of Legrand, with the close-knit, agile team we've built at Davenham. As well as exciting opportunities to work on cutting-edge switchgear which is powering data centres for some of the biggest tech companies in the world. We're proud of the continued success of our Dublin operation over the last 40 years and we are excited to be expanding into the UK at our new state-of-the-art Nottingham site. Benefits of joining our team 8am - 4.30pm Monday to Thursday, 1pm finish Friday Death in service - 3 x salary 25 days holidays On site parking Health plan after probation EAP Christmas shutdown On site The Electrical Design Engineer role: This is a new role reporting into the Head of Design who is based in Dublin. Therefore, we are looking for a technical expert, with an electrical design back ground, who is able to work on an autonomous basis, influencing design strategy and driving innovation. The role will involve working directly with project leads, production teams and clients to shape projects from concept to completion. With initial onboarding taking place in Dublin for 3 weeks and an estimated 2 days a month there after. The successful candidate will serve as a vital link between operations and technical teams, contributing to complex projects while advancing their career within a growing international company. The role is very project orientated so it would be desirable for candidates to hold PMP certification. Key Responsibilities: Design & Development: Create schematic designs, wiring diagrams, and layout drawings for switchgear control units using AutoCAD and other CAD tools. Ensure designs meet company, national, and international standards for safety and performance. Experience working to U/L standards desirable. Project Management: Manage projects from inception to completion, including scope definition, design approvals, and on-time delivery. Coordinate with production teams to implement design changes, track milestones, and manage client expectations. Participate in vendor meetings and manage outsourced design or manufacturing support as needed. Client Engagement & Collaboration: Build strong relationships with clients and internal teams, providing technical guidance and responding to inquiries. Prepare and lead Factory Acceptance Tests (FAT), supporting clients with documentation and technical expertise. Documentation & Compliance: Ensure accurate project documentation including as-built drawings, test certificates, warranty information, and H2C/O+M manuals. Maintain records and ensure all handover documentation is uploaded to client systems. What you'll need to join us as an Electrical Design Engineer: Degree in Electrical Design Engineering, Manufacturing Engineering, or related field; MSc in Electrical Engineering (Power Systems) advantageous. Post-graduate design experience, ideally in LV switchgear, PDU, or RPP design. Proficient in AutoCAD design is desired. Particularly in the creation of 3 phase schematic drawings. Experience producing technical drawings, calculations, and specifications. Strong understanding of engineering principles, industry standards, and compliance requirements. Excellent time management, capable of managing multiple projects simultaneously. Project management certification is desirable. Strong IT literacy, including Microsoft Office Suite. Commercial awareness and client-facing experience. Experience with Procore beneficial but not essential. Effective computer systems management and file organisation skills. Excellent interpersonal and communication skills, with experience collaborating across multidisciplinary teams and international offices. Proactive and results-driven, demonstrating initiative, attention to detail, and commitment to delivering high-quality engineering solutions. Adaptable and resilient, able to respond to evolving project requirements and client needs. If you're an experienced Electrcial Design Engineer looking to work with a forward-thinking, people-focused business, we'd love to hear from you. Note: We reserve the right to amend this job description in line with business needs. All changes will be communicated accordingly. No agencies please.
Mar 17, 2026
Full time
Join Our Team as an Electrical Design Engineer based in Nottingham, United Kingdom Salary: £50,000 to £55,000 Annum Hours: Full Time, Permanent Why Work With Us? A career at Davenham Switchgear offers far more, including the combination of the stability and resources of being a brand of Legrand, with the close-knit, agile team we've built at Davenham. As well as exciting opportunities to work on cutting-edge switchgear which is powering data centres for some of the biggest tech companies in the world. We're proud of the continued success of our Dublin operation over the last 40 years and we are excited to be expanding into the UK at our new state-of-the-art Nottingham site. Benefits of joining our team 8am - 4.30pm Monday to Thursday, 1pm finish Friday Death in service - 3 x salary 25 days holidays On site parking Health plan after probation EAP Christmas shutdown On site The Electrical Design Engineer role: This is a new role reporting into the Head of Design who is based in Dublin. Therefore, we are looking for a technical expert, with an electrical design back ground, who is able to work on an autonomous basis, influencing design strategy and driving innovation. The role will involve working directly with project leads, production teams and clients to shape projects from concept to completion. With initial onboarding taking place in Dublin for 3 weeks and an estimated 2 days a month there after. The successful candidate will serve as a vital link between operations and technical teams, contributing to complex projects while advancing their career within a growing international company. The role is very project orientated so it would be desirable for candidates to hold PMP certification. Key Responsibilities: Design & Development: Create schematic designs, wiring diagrams, and layout drawings for switchgear control units using AutoCAD and other CAD tools. Ensure designs meet company, national, and international standards for safety and performance. Experience working to U/L standards desirable. Project Management: Manage projects from inception to completion, including scope definition, design approvals, and on-time delivery. Coordinate with production teams to implement design changes, track milestones, and manage client expectations. Participate in vendor meetings and manage outsourced design or manufacturing support as needed. Client Engagement & Collaboration: Build strong relationships with clients and internal teams, providing technical guidance and responding to inquiries. Prepare and lead Factory Acceptance Tests (FAT), supporting clients with documentation and technical expertise. Documentation & Compliance: Ensure accurate project documentation including as-built drawings, test certificates, warranty information, and H2C/O+M manuals. Maintain records and ensure all handover documentation is uploaded to client systems. What you'll need to join us as an Electrical Design Engineer: Degree in Electrical Design Engineering, Manufacturing Engineering, or related field; MSc in Electrical Engineering (Power Systems) advantageous. Post-graduate design experience, ideally in LV switchgear, PDU, or RPP design. Proficient in AutoCAD design is desired. Particularly in the creation of 3 phase schematic drawings. Experience producing technical drawings, calculations, and specifications. Strong understanding of engineering principles, industry standards, and compliance requirements. Excellent time management, capable of managing multiple projects simultaneously. Project management certification is desirable. Strong IT literacy, including Microsoft Office Suite. Commercial awareness and client-facing experience. Experience with Procore beneficial but not essential. Effective computer systems management and file organisation skills. Excellent interpersonal and communication skills, with experience collaborating across multidisciplinary teams and international offices. Proactive and results-driven, demonstrating initiative, attention to detail, and commitment to delivering high-quality engineering solutions. Adaptable and resilient, able to respond to evolving project requirements and client needs. If you're an experienced Electrcial Design Engineer looking to work with a forward-thinking, people-focused business, we'd love to hear from you. Note: We reserve the right to amend this job description in line with business needs. All changes will be communicated accordingly. No agencies please.
Senior Business Development Manager Bridging Finance Location: Hertfordshire (We are open to candidates based in Bedfordshire or across the Midlands) Salary: £70,000 - £120,000 basic + quarterly bonus (OTE £120,000 - £170,000) This is an exciting opportunity to join an established and growing specialist lender operating at the heart of the UK specialist mortgage and property finance market. Known for their creative lending solutions, can-do approach, and strong broker relationships, they're delivering exciting projects and expanding their footprint across the UK. With ambitious growth plans in 2026 and an agile, ambitious culture with exciting projects ahead, they offer a platform where driven professionals can thrive. The Role As Senior Business Development Manager, you will: Promote a competitive range of bridging finance products to intermediaries. Manage a portfolio of broker relationships provided by the business, while also developing your own network. Build long-term partnerships with mortgage brokers, packagers, and property professionals across the UK. Work closely with underwriting to structure and deliver deals efficiently. Take ownership of the full sales cycle, from origination through to completion. About You We're looking for a proven professional who can demonstrate: Extensive bridging finance experience (essential), with a strong grasp of product nuances. A stable CV with a track record of success in business development. A good educational background, degree qualified or equivalent. High levels of intelligence, commercial awareness, and strategic thinking. A target-driven mindset, with the ability to deliver results in a competitive environment. Strong communication skills, professional, engaging, and relationship-driven. Drive, resilience, and the ability to thrive in a fast-paced, results-oriented environment. What's on Offer Basic salary £70k-£120k (Depending on current package, experience and a track record of exceeding sales targets). Quarterly bonus worth £50k+ annually (realistic OTE £120k-£170k). Join a lender recognised for speed, flexibility, and service excellence. Autonomy to build and grow your own broker network (Intermediary relationships provided). Be part of a growing firm with exciting projects ahead. Why Apply This is a chance to step into a senior role with a respected specialist lender that values its people, rewards performance, and offers the autonomy to build and grow your own network. If you're ready to take the next step in your bridging finance career, this is the move that will allow for substantial growth. If you have the experience and drive to succeed in this role, apply today or get in touch for a confidential discussion. Don't miss the opportunity to join a business where your expertise will be recognised and rewarded. Bridging finance jobs, mortgage market, specialist lender, business development manager, property finance, short-term lending, refurbishment loans, developer exit finance, mortgage broker relationships, intermediary sales, Birmingham finance jobs, Midlands finance jobs, Bedfordshire, Hertfordshire, remote BDM roles, UK bridging loans, real estate finance, structured lending, commercial finance careers, stable CV, degree qualified, senior BDM bridging, intelligent sales professional, target-driven, strategic thinker, product knowledge bridging
Mar 17, 2026
Full time
Senior Business Development Manager Bridging Finance Location: Hertfordshire (We are open to candidates based in Bedfordshire or across the Midlands) Salary: £70,000 - £120,000 basic + quarterly bonus (OTE £120,000 - £170,000) This is an exciting opportunity to join an established and growing specialist lender operating at the heart of the UK specialist mortgage and property finance market. Known for their creative lending solutions, can-do approach, and strong broker relationships, they're delivering exciting projects and expanding their footprint across the UK. With ambitious growth plans in 2026 and an agile, ambitious culture with exciting projects ahead, they offer a platform where driven professionals can thrive. The Role As Senior Business Development Manager, you will: Promote a competitive range of bridging finance products to intermediaries. Manage a portfolio of broker relationships provided by the business, while also developing your own network. Build long-term partnerships with mortgage brokers, packagers, and property professionals across the UK. Work closely with underwriting to structure and deliver deals efficiently. Take ownership of the full sales cycle, from origination through to completion. About You We're looking for a proven professional who can demonstrate: Extensive bridging finance experience (essential), with a strong grasp of product nuances. A stable CV with a track record of success in business development. A good educational background, degree qualified or equivalent. High levels of intelligence, commercial awareness, and strategic thinking. A target-driven mindset, with the ability to deliver results in a competitive environment. Strong communication skills, professional, engaging, and relationship-driven. Drive, resilience, and the ability to thrive in a fast-paced, results-oriented environment. What's on Offer Basic salary £70k-£120k (Depending on current package, experience and a track record of exceeding sales targets). Quarterly bonus worth £50k+ annually (realistic OTE £120k-£170k). Join a lender recognised for speed, flexibility, and service excellence. Autonomy to build and grow your own broker network (Intermediary relationships provided). Be part of a growing firm with exciting projects ahead. Why Apply This is a chance to step into a senior role with a respected specialist lender that values its people, rewards performance, and offers the autonomy to build and grow your own network. If you're ready to take the next step in your bridging finance career, this is the move that will allow for substantial growth. If you have the experience and drive to succeed in this role, apply today or get in touch for a confidential discussion. Don't miss the opportunity to join a business where your expertise will be recognised and rewarded. Bridging finance jobs, mortgage market, specialist lender, business development manager, property finance, short-term lending, refurbishment loans, developer exit finance, mortgage broker relationships, intermediary sales, Birmingham finance jobs, Midlands finance jobs, Bedfordshire, Hertfordshire, remote BDM roles, UK bridging loans, real estate finance, structured lending, commercial finance careers, stable CV, degree qualified, senior BDM bridging, intelligent sales professional, target-driven, strategic thinker, product knowledge bridging
Get Staffed Online Recruitment Limited
Liverpool, Merseyside
Our client operates the city's waterfront event campus the interconnected M&S Bank Arena and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, they have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing their offer over the last decade to that of a world-class provider of venue and event services. Company Benefits Our client is an award-winning, world-class venue and their people are at the heart of everything that they do. Recognition and reward are of huge importance to them and just some of the benefits staff can enjoy including: An enhanced holiday scheme, which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. Agile working and flexi time policies, where appropriate and in line with business needs. A dedicated wellbeing strategy to support staff when at work. 25 Qualified Mental Health First Aiders on site. Our client is a place where you can truly make a difference. Some of the wonderful things they have achieved / continue to work towards: Disability Confident Employer Member of the Fair Employment Charter Real Living Wage employer Social value impact plan last year they contributed over £6.4m Green Meeting s Gold Standard Sustainability Strategy Positively influencing biodiversity they have three beehives on their campus grounds. Carbon Neutral Campus Accessibility Strategy AccessAble Guide About the Role Are you interested in working in a unique, fun and exciting industry? Our client has an exciting opportunity for an experienced and skilled FM Professional to join their team as Assistant Head of FM. The successful candidate will be assisting the Head of Facilities Management with delivery of the FM and Venue Logistics function across the campus, therefore electrical skills and knowledge in this exciting sector are paramount to being successful in this role. In addition, the successful candidate will hold a minimum Level 3 Certificate in an Electrical or Mechanical Engineering discipline. Experience in the events industry is advantageous. Main duties of this role include: Supporting the Head of FM with contribution to the review of the strategies in response to changing business needs to deliver the FM and Energy strategy. Managing the FM function across our client ensuring that the building and its systems are maintained to the agreed standard and that all assets are maintained as per compliance and any relevant legislations. Managing the FME and VL teams to ensure that all processes are constantly reviewed and updated to ensure that the upkeep and maintenance of the campus are aligned with the events in tenancy. Deputizing for the FM Buildings and Contracts Manager and the Cleaning and Waste Manager when required. Reviewing of all emergency and standard operating procedures relating to FM to ensure that these are always relevant and proportionate to our client s operations. Our client highly values the behaviours, attitudes and skills which will help you to develop and excel in this role. In this case, they are looking for someone who has: Proven experience of, facilities management, project management, man management including contractors and budget management. Demonstrable strengths and experience in compliance and health and safety at a management level. Confident communicator, able to influence internal / external stakeholder management. Excellent organisational skills and ability to prioritise high volumes of work. Shows high levels of emotional intelligence and resilience. In addition, the candidate will need to be enthusiastic, like minded and complement our client s experienced and talented team. If you have drive, passion, ambition and wish to play a part in their continuing success story this could be just the job for you. Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. Closing Date: 20 March 2026 Interview Date: Week Commencing TBC Equality, Diversity and Inclusion Our client knows the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
Mar 17, 2026
Full time
Our client operates the city's waterfront event campus the interconnected M&S Bank Arena and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, they have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing their offer over the last decade to that of a world-class provider of venue and event services. Company Benefits Our client is an award-winning, world-class venue and their people are at the heart of everything that they do. Recognition and reward are of huge importance to them and just some of the benefits staff can enjoy including: An enhanced holiday scheme, which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. Agile working and flexi time policies, where appropriate and in line with business needs. A dedicated wellbeing strategy to support staff when at work. 25 Qualified Mental Health First Aiders on site. Our client is a place where you can truly make a difference. Some of the wonderful things they have achieved / continue to work towards: Disability Confident Employer Member of the Fair Employment Charter Real Living Wage employer Social value impact plan last year they contributed over £6.4m Green Meeting s Gold Standard Sustainability Strategy Positively influencing biodiversity they have three beehives on their campus grounds. Carbon Neutral Campus Accessibility Strategy AccessAble Guide About the Role Are you interested in working in a unique, fun and exciting industry? Our client has an exciting opportunity for an experienced and skilled FM Professional to join their team as Assistant Head of FM. The successful candidate will be assisting the Head of Facilities Management with delivery of the FM and Venue Logistics function across the campus, therefore electrical skills and knowledge in this exciting sector are paramount to being successful in this role. In addition, the successful candidate will hold a minimum Level 3 Certificate in an Electrical or Mechanical Engineering discipline. Experience in the events industry is advantageous. Main duties of this role include: Supporting the Head of FM with contribution to the review of the strategies in response to changing business needs to deliver the FM and Energy strategy. Managing the FM function across our client ensuring that the building and its systems are maintained to the agreed standard and that all assets are maintained as per compliance and any relevant legislations. Managing the FME and VL teams to ensure that all processes are constantly reviewed and updated to ensure that the upkeep and maintenance of the campus are aligned with the events in tenancy. Deputizing for the FM Buildings and Contracts Manager and the Cleaning and Waste Manager when required. Reviewing of all emergency and standard operating procedures relating to FM to ensure that these are always relevant and proportionate to our client s operations. Our client highly values the behaviours, attitudes and skills which will help you to develop and excel in this role. In this case, they are looking for someone who has: Proven experience of, facilities management, project management, man management including contractors and budget management. Demonstrable strengths and experience in compliance and health and safety at a management level. Confident communicator, able to influence internal / external stakeholder management. Excellent organisational skills and ability to prioritise high volumes of work. Shows high levels of emotional intelligence and resilience. In addition, the candidate will need to be enthusiastic, like minded and complement our client s experienced and talented team. If you have drive, passion, ambition and wish to play a part in their continuing success story this could be just the job for you. Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. Closing Date: 20 March 2026 Interview Date: Week Commencing TBC Equality, Diversity and Inclusion Our client knows the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Job Summary What It's Like to Work Here At IWM, we're driven by a shared purpose: helping people understand conflict and how it shapes the world we live in. Our collections- physical, digital and multimedia- are central to that mission. As part of Collections Care, you'll join a team of highly skilled specialists who are committed to innovation, collaboration and high quality service delivery. Visual Resources sits at the heart of this work. Whether capturing new photography for displays and publications, digitising fragile and unique collection items, or producing film and imagery for public events, your team plays a key role in ensuring IWM's stories reach global audiences in ways that are accurate, engaging and enduring. If you thrive in a dynamic environment, enjoy leading experts, and want to shape the future of digital access and preservation at one of the world's leading museums of conflict, you will feel at home here. Why This Role Matters The Head of Visual Resources leads one of IWM's most impactful, customer facing departments. Your work directly supports museum wide: Public programming Commercial and marketing activity Collections access and preservation Learning and engagement Digital futures and long term sustainability You will shape and deliver the Digital Futures Strategy, manage complex multiyear programmes, and guide the museum's approach to digital asset standards, collections digitisation and multimedia production. Your leadership will help ensure that IWM's collections, from photographs and film to time based media, remain accessible and preserved for generations to come. What You'll Be Doing In this role, you'll provide strategic leadership across Visual Resources and ensure high quality delivery of multimedia, digitisation and imaging services across the museum. You'll lead the development and implementation of the Digital Futures Strategy, guide complex multiyear programmes, and advise senior colleagues on decisions that impact digital access and preservation. You'll oversee budgets, manage procurement and external suppliers, and ensure that work is delivered efficiently, safely and in line with IWM standards. Working closely with specialist managers and team leaders, you'll build capability within the department, support professional development, and maintain the equipment and systems needed for high quality production. Day to day, you'll be responsible for delivering museum wide services including marketing and event photography, collections photography, digitisation of still and time based media, and the creation of facsimiles where required. You'll also produce reports, KPIs and business cases, and help embed a culture of continuous improvement across the team What We're Looking For We'd love to hear from you if you have: A degree in a relevant discipline. Experience managing cost, time and quality for a specialist, customer facing team, including contracts, fee paid staff and external partners (budgets typically around £250k). Experience managing and motivating a specialist team. Experience delivering best practice in digitisation or related access/preservation programmes. A Project or Programme Management qualification with evidence of practical use. Excellent written and verbal communication skills, with the ability to explain complex issues to senior stakeholders. Strong analytical and creative problem solving skills. Demonstrable leadership skills, including strategic planning and managing managers. Experience using Collections Management Systems (e.g., Axiell) and integrated DAMS. How You'll Work You'll work closely with colleagues across Collections Care, Curatorial, Digital, Public Engagement and Commercial teams. You'll influence the museum's strategic direction on digital access, preservation and multimedia standards, and ensure your team provides a consistent, responsive, high quality service across all IWM sites. What Success Looks Like In your first 6-12 months, success will look like: A clear, confident leadership presence across departments. Delivery of key milestones in the Digital Futures Strategy. Strong working relationships with senior leaders, specialists and external partners. Improved efficiency, consistency and quality across digitisation and imaging workflows. A motivated and supported Visual Resources team delivering excellent service. Application closing date: March 23rd 2026, 9:00 AM. Interview Details: Interviews for this post are planned for the week commencing 30/3/26 and 6/4/26. Benefits: The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you'll get 30 days Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life's milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me) Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions. In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives. Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program. Cycle 2 Work & Cycle Hire: Promote well-being and environmental consciousness by cycling to work. Eye Tests: Money back up to £80 for an eye test and a new pair of glasses. Employee Assistance Programme: Access confidential support for personal or work-related challenges. Benenden Healthcare & Dental Insurance: Prioritise your health with access to quality healthcare services (subject to terms and conditions). Civil Service Sports Club Membership: Opportunity to join and enjoy additional discounts and perks as part of a vibrant community. Staff Events and Networks: Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences. and more! Ready to embark on this exciting journey with us? Apply now and become part of IWM! Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to: A basic check, which shows unspent convictions and conditional cautions. Equal Opportunities and Flexible Working IWM is committed to a policy of Equal Opportunities. We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone. Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public. At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.
Mar 17, 2026
Full time
Job Summary What It's Like to Work Here At IWM, we're driven by a shared purpose: helping people understand conflict and how it shapes the world we live in. Our collections- physical, digital and multimedia- are central to that mission. As part of Collections Care, you'll join a team of highly skilled specialists who are committed to innovation, collaboration and high quality service delivery. Visual Resources sits at the heart of this work. Whether capturing new photography for displays and publications, digitising fragile and unique collection items, or producing film and imagery for public events, your team plays a key role in ensuring IWM's stories reach global audiences in ways that are accurate, engaging and enduring. If you thrive in a dynamic environment, enjoy leading experts, and want to shape the future of digital access and preservation at one of the world's leading museums of conflict, you will feel at home here. Why This Role Matters The Head of Visual Resources leads one of IWM's most impactful, customer facing departments. Your work directly supports museum wide: Public programming Commercial and marketing activity Collections access and preservation Learning and engagement Digital futures and long term sustainability You will shape and deliver the Digital Futures Strategy, manage complex multiyear programmes, and guide the museum's approach to digital asset standards, collections digitisation and multimedia production. Your leadership will help ensure that IWM's collections, from photographs and film to time based media, remain accessible and preserved for generations to come. What You'll Be Doing In this role, you'll provide strategic leadership across Visual Resources and ensure high quality delivery of multimedia, digitisation and imaging services across the museum. You'll lead the development and implementation of the Digital Futures Strategy, guide complex multiyear programmes, and advise senior colleagues on decisions that impact digital access and preservation. You'll oversee budgets, manage procurement and external suppliers, and ensure that work is delivered efficiently, safely and in line with IWM standards. Working closely with specialist managers and team leaders, you'll build capability within the department, support professional development, and maintain the equipment and systems needed for high quality production. Day to day, you'll be responsible for delivering museum wide services including marketing and event photography, collections photography, digitisation of still and time based media, and the creation of facsimiles where required. You'll also produce reports, KPIs and business cases, and help embed a culture of continuous improvement across the team What We're Looking For We'd love to hear from you if you have: A degree in a relevant discipline. Experience managing cost, time and quality for a specialist, customer facing team, including contracts, fee paid staff and external partners (budgets typically around £250k). Experience managing and motivating a specialist team. Experience delivering best practice in digitisation or related access/preservation programmes. A Project or Programme Management qualification with evidence of practical use. Excellent written and verbal communication skills, with the ability to explain complex issues to senior stakeholders. Strong analytical and creative problem solving skills. Demonstrable leadership skills, including strategic planning and managing managers. Experience using Collections Management Systems (e.g., Axiell) and integrated DAMS. How You'll Work You'll work closely with colleagues across Collections Care, Curatorial, Digital, Public Engagement and Commercial teams. You'll influence the museum's strategic direction on digital access, preservation and multimedia standards, and ensure your team provides a consistent, responsive, high quality service across all IWM sites. What Success Looks Like In your first 6-12 months, success will look like: A clear, confident leadership presence across departments. Delivery of key milestones in the Digital Futures Strategy. Strong working relationships with senior leaders, specialists and external partners. Improved efficiency, consistency and quality across digitisation and imaging workflows. A motivated and supported Visual Resources team delivering excellent service. Application closing date: March 23rd 2026, 9:00 AM. Interview Details: Interviews for this post are planned for the week commencing 30/3/26 and 6/4/26. Benefits: The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you'll get 30 days Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life's milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me) Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions. In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives. Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program. Cycle 2 Work & Cycle Hire: Promote well-being and environmental consciousness by cycling to work. Eye Tests: Money back up to £80 for an eye test and a new pair of glasses. Employee Assistance Programme: Access confidential support for personal or work-related challenges. Benenden Healthcare & Dental Insurance: Prioritise your health with access to quality healthcare services (subject to terms and conditions). Civil Service Sports Club Membership: Opportunity to join and enjoy additional discounts and perks as part of a vibrant community. Staff Events and Networks: Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences. and more! Ready to embark on this exciting journey with us? Apply now and become part of IWM! Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to: A basic check, which shows unspent convictions and conditional cautions. Equal Opportunities and Flexible Working IWM is committed to a policy of Equal Opportunities. We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone. Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public. At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.
Chartered Institute of Procurement and Supply (CIPS)
Salford, Manchester
Are you an experienced public sector procurement professional looking for a role where your work truly makes a difference? Crescent Purchasing Consortium (CPC) is a not-for-profit charity that gives back to the education sector and a one-stop procurement shop, with a vision of being the first-choice procurement services charity that gives back to the education sector. Combining professional support, expert guidance, and resources with FREE training and development opportunities via Crescent Learning. Why join CPC? CPC provides a range of services which include 80+ compliant frameworks, with several approved by the Department for Education (DfE), consultancy services which can aid with every aspect of an institutions procurement journey from facilitating flexible procurement outsourcing, five days a week, to designing a strategic procurement package to maximise your savings. Each year CPC's Board of Trustees review the level of reserves our charity has and any surpluses are reinvested back into the education sector via the 'Giving Back' initiative. To date over £2 million has been designated for re-investment in the form of various projects with the largest amount being used specifically for awarding non-refundable grants to CPC members supporting SEND learners, wellbeing and absenteeism in colleges, schools, academies, and universities nationwide. CPC's Vision, Mission, and Values CPC's Vision is to be the first-choice procurement services charity that gives back to the education sector. CPC's Mission, we want our members to receive outstanding procurement services. CPC's Values People First - We provide a caring, inclusive, and supporting environment that focuses on individual needs to enable our people to be the best they can be. Customer Always - Everything we do is for the benefit of our customers, to help them provide the best service possible to their learners. Excellence -We are 100% committed to delivering the highest-quality services that exceed expectations, with continuous improvement at the heart of what we do. The role As Procurement Manager within our Contracting Team, you'll lead the delivery of high-quality, fully compliant procurement solutions across your category area, Place (predominantly Estates, Facilities and Construction related frameworks, DPS and Dynamic Marketplaces). This means shaping and managing a portfolio of framework agreements and dynamic markets that help our members source goods, works and services simply, compliantly and effectively under the Procurement Act 2023. In this role, you will: Lead the full end-to-end procurement cycle for a range of categories Develop business plans, conduct market engagement and manage competitive tender processes Build and maintain effective relationships with members, suppliers and internal stakeholders Oversee the performance of frameworks and dynamic markets, driving quality and value Manage, mentor and support Contract Managers, Senior Procurement Officers and Procurement Officers within your category Ensure all processes and documentation meet public sector procurement legislation and CPC's high standards This is a role where you'll have autonomy, influence and the opportunity to make a measurable impact across education. About you We're looking for someone who brings strong expertise, commercial thinking and a collaborative mindset. You'll be a great fit if you have: Significant experience in public sector procurement A solid understanding of UK procurement legislation-especially the Procurement Act 2023 Broad category knowledge, particularly estates, facilities and construction and experience delivering high performing commercial agreements Confidence managing stakeholders and leading a small category team Proven ability to deliver value, quality outcomes and continuous improvement Qualifications: MCIPS (or working towards it) is highly desirable, but equivalent experience will also be considered. If you're a proactive procurement professional who enjoys autonomy, leading people and delivering meaningful outcomes, we'd love to hear from you. Salary and Benefits In return for your dedication, we offer a wide range of benefits including: Salary of up to £50,000-£55,000 FTE per annum depending on experience. Generous yearly discretionary bonuses following successful probation of up to £3,500 Flexible, agile working patterns, working 2 days at the Head Office and 3 days at home to help balance home and work life pressures, plus free parking at head office. Access to a local government pension scheme which includes death-in-service and ill health. Opportunities to develop through our in house development programmes and through external learning with full support given to achieve MCIPS. 41 days holiday (including three days additional leave for Christmas holiday closure and bank holidays). Time off for volunteering opportunities. Enhanced leave packages such as paid sickness, carers leave, bereavement and compassionate leave and maternity pay. Support for wellbeing with access to 8 mental health first aiders and the opportunity to join an Employee Assistance Programme. The chance to get involved in a number of working groups, such as Equality, Diversity and Inclusion, Wellbeing and Sustainability. The opportunity to join our Women's, Men's and Carer's employee support networks which provide safe spaces for colleagues to share their experiences. Social and employee events throughout summer and at Christmas. Has a programme of 'giving back' to the communities in which it is based and which it supports. Travel expenses paid for any additional required travelling outside of your contracted place of work. Next Steps The deadline to apply is Sunday 29th March 2026. Shortlisted candidates will be invited to interview at Crescent Purchasing Consortium's Head Office in Salford. The interview process will consist of a traditional panel-based Q&A on the specific requirements and skills for the Procurement Manager vacancy. If you like what you've read, please don't delay in applying as we may close vacancies early where we receive a high volume of applications. Please note that VISA sponsorship is not offered for this role. We are a disability confident employer so if you need any adjustments made to support your application, for example, if you require information in different formats or if you have any accessibility issues, we're more than happy to review our processes. Please feel free to get in touch with us at . As an equal opportunities employer, Crescent Purchasing Consortium is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
Mar 17, 2026
Full time
Are you an experienced public sector procurement professional looking for a role where your work truly makes a difference? Crescent Purchasing Consortium (CPC) is a not-for-profit charity that gives back to the education sector and a one-stop procurement shop, with a vision of being the first-choice procurement services charity that gives back to the education sector. Combining professional support, expert guidance, and resources with FREE training and development opportunities via Crescent Learning. Why join CPC? CPC provides a range of services which include 80+ compliant frameworks, with several approved by the Department for Education (DfE), consultancy services which can aid with every aspect of an institutions procurement journey from facilitating flexible procurement outsourcing, five days a week, to designing a strategic procurement package to maximise your savings. Each year CPC's Board of Trustees review the level of reserves our charity has and any surpluses are reinvested back into the education sector via the 'Giving Back' initiative. To date over £2 million has been designated for re-investment in the form of various projects with the largest amount being used specifically for awarding non-refundable grants to CPC members supporting SEND learners, wellbeing and absenteeism in colleges, schools, academies, and universities nationwide. CPC's Vision, Mission, and Values CPC's Vision is to be the first-choice procurement services charity that gives back to the education sector. CPC's Mission, we want our members to receive outstanding procurement services. CPC's Values People First - We provide a caring, inclusive, and supporting environment that focuses on individual needs to enable our people to be the best they can be. Customer Always - Everything we do is for the benefit of our customers, to help them provide the best service possible to their learners. Excellence -We are 100% committed to delivering the highest-quality services that exceed expectations, with continuous improvement at the heart of what we do. The role As Procurement Manager within our Contracting Team, you'll lead the delivery of high-quality, fully compliant procurement solutions across your category area, Place (predominantly Estates, Facilities and Construction related frameworks, DPS and Dynamic Marketplaces). This means shaping and managing a portfolio of framework agreements and dynamic markets that help our members source goods, works and services simply, compliantly and effectively under the Procurement Act 2023. In this role, you will: Lead the full end-to-end procurement cycle for a range of categories Develop business plans, conduct market engagement and manage competitive tender processes Build and maintain effective relationships with members, suppliers and internal stakeholders Oversee the performance of frameworks and dynamic markets, driving quality and value Manage, mentor and support Contract Managers, Senior Procurement Officers and Procurement Officers within your category Ensure all processes and documentation meet public sector procurement legislation and CPC's high standards This is a role where you'll have autonomy, influence and the opportunity to make a measurable impact across education. About you We're looking for someone who brings strong expertise, commercial thinking and a collaborative mindset. You'll be a great fit if you have: Significant experience in public sector procurement A solid understanding of UK procurement legislation-especially the Procurement Act 2023 Broad category knowledge, particularly estates, facilities and construction and experience delivering high performing commercial agreements Confidence managing stakeholders and leading a small category team Proven ability to deliver value, quality outcomes and continuous improvement Qualifications: MCIPS (or working towards it) is highly desirable, but equivalent experience will also be considered. If you're a proactive procurement professional who enjoys autonomy, leading people and delivering meaningful outcomes, we'd love to hear from you. Salary and Benefits In return for your dedication, we offer a wide range of benefits including: Salary of up to £50,000-£55,000 FTE per annum depending on experience. Generous yearly discretionary bonuses following successful probation of up to £3,500 Flexible, agile working patterns, working 2 days at the Head Office and 3 days at home to help balance home and work life pressures, plus free parking at head office. Access to a local government pension scheme which includes death-in-service and ill health. Opportunities to develop through our in house development programmes and through external learning with full support given to achieve MCIPS. 41 days holiday (including three days additional leave for Christmas holiday closure and bank holidays). Time off for volunteering opportunities. Enhanced leave packages such as paid sickness, carers leave, bereavement and compassionate leave and maternity pay. Support for wellbeing with access to 8 mental health first aiders and the opportunity to join an Employee Assistance Programme. The chance to get involved in a number of working groups, such as Equality, Diversity and Inclusion, Wellbeing and Sustainability. The opportunity to join our Women's, Men's and Carer's employee support networks which provide safe spaces for colleagues to share their experiences. Social and employee events throughout summer and at Christmas. Has a programme of 'giving back' to the communities in which it is based and which it supports. Travel expenses paid for any additional required travelling outside of your contracted place of work. Next Steps The deadline to apply is Sunday 29th March 2026. Shortlisted candidates will be invited to interview at Crescent Purchasing Consortium's Head Office in Salford. The interview process will consist of a traditional panel-based Q&A on the specific requirements and skills for the Procurement Manager vacancy. If you like what you've read, please don't delay in applying as we may close vacancies early where we receive a high volume of applications. Please note that VISA sponsorship is not offered for this role. We are a disability confident employer so if you need any adjustments made to support your application, for example, if you require information in different formats or if you have any accessibility issues, we're more than happy to review our processes. Please feel free to get in touch with us at . As an equal opportunities employer, Crescent Purchasing Consortium is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
