We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications. Experience leading design teams across multiple workloads and complex initiatives Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 22, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications. Experience leading design teams across multiple workloads and complex initiatives Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Head of Supply Chain, Logistics & Transport Are you a motivated and committed Senior Manager who wishes to work for an evolving organisation with a growing Procurement and Logistics agenda? If this appeals to you then an exciting opportunity has arisen to join our Procurement Services senior team. The Head of Supply Chain, Logistics & Transport will assist the Director in providing professional leadership and support to the Procurement Services team within NHS Wales Shared Services Partnership. They will play a fundamental role in contributing to the development of strategic direction, long term planning and service delivery. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Main duties of the job To lead on each area / departments business plans to ensure that they reflect NWSSP's annual delivery plan and strategies as set out within the IMTP. Work in synchronicity with the existing Head of Supply Chan, Logistics and Transport to jointly lead the expansion of the National Distribution Centre and the roll out of all associated services through NHS Wales. Leading the management of all stock expenditure to optimise value for money opportunities and ensure that all transactional activity is fully aligned with the required governance and assurance requirements. Management of all central stores stock expenditure (roughly £30 million per annum), Receipt & Distribution functions based at Hospital sites, and Health Courier Services functions at various location throughout Wales. This will require the highest level of communication and relationship skills in order to prioritise stock management, identify saving themes and implement service improvements for improved cross functional delivery. This may involve conveying highly contentious information in an atmosphere of proposed major change. Deliver and monitor the stock management savings / improvement plan within Health Boards / Trusts to reduce its non-pay spend. About us At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offeringa comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other. Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Qualifications and Knowledge CMILT status (Chartered Member of Institute of Logistics & Transport) or MCIPS (Chartered Institute Purchasing and Supply) Evidence of continuing professional development, education, and training at senior management level In depth professional knowledge in Strategic Procurement, Supply Chain management, Logistics & Transport management, financial management, performance and staff management acquired through experience over an extended period of time. Expert knowledge of strategy and relevant legislation Proven ability to influence strategic thinking of senior health board management. Knowledge of e business systems Knowledge of best practice, benchmarking and performance measurement techniques. Project Management qualifications such as PRINCE2 or other methodology Progression towards ECDL Experience Significant experience at a senior level in dealing with complex pieces of work or projects. Experience of managing contractors, professional and administrative staff and resources to achieve corporate objectives. Experience of developing and implementing supply chain, logistics & transport, purchasing and services management solutions, and managing high value purchases that requires analysis, comparison and assessment. Capable of dealing on a face to face basis with senior Executive level decision makers in the service provider market place. Experience of project planning and ability to meet deadlines Conversant with legal, compliance and probity issues Proven experience of providing dynamic and effective leadership, a natural people manager able to motivate and inspire teams and individuals Political awareness, displaying a clear understanding of the implications of both national and local agendas and how they can be managed Experience of risk management, corporate governance and quality management systems Skills and Attributes Creative and dynamic, strong on lateral thinking, bringing fresh ideas and proposing new but risk evaluated solutions. Excellent communication skills, written and oral, articulate and robust in presenting ideas. Strong influencing and negotiating skills, a good builder of productive relationships. IT Proficiency particularly in the use of word processing, spreadsheets and databases Ability to challenge the status quo in order improve Self aware, appropriately confident, strong under pressure, resilient. Good organiser of time and activities, able to identify key issues and priorities. Determined and tenacious, committed to seeing delivery through to completion. Enthusiastic, passionate and committed to making a positive difference to the organisation. Ability to function both as a team player and self motivator. Ability to develop relationships and establish consensus with a variety of key players both within and external to NHS Wales Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Project Planning and Management techniques Capable of and experience of working outside normal professional and own comfort boundaries Evidence of continuous personal development Other Ability to access transport (public and/or private) to travel off site for meetings (as appropriate), throughout Wales and other parts of the UK Deliver excellent customer service to our internal and external customers, helping us to maintain the customer service excellence standard Interest in Healthcare. Interest in current affairs particularly e business/e commerce Demonstrates political awareness and support final strategic decisions Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Feb 22, 2026
Full time
Head of Supply Chain, Logistics & Transport Are you a motivated and committed Senior Manager who wishes to work for an evolving organisation with a growing Procurement and Logistics agenda? If this appeals to you then an exciting opportunity has arisen to join our Procurement Services senior team. The Head of Supply Chain, Logistics & Transport will assist the Director in providing professional leadership and support to the Procurement Services team within NHS Wales Shared Services Partnership. They will play a fundamental role in contributing to the development of strategic direction, long term planning and service delivery. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Main duties of the job To lead on each area / departments business plans to ensure that they reflect NWSSP's annual delivery plan and strategies as set out within the IMTP. Work in synchronicity with the existing Head of Supply Chan, Logistics and Transport to jointly lead the expansion of the National Distribution Centre and the roll out of all associated services through NHS Wales. Leading the management of all stock expenditure to optimise value for money opportunities and ensure that all transactional activity is fully aligned with the required governance and assurance requirements. Management of all central stores stock expenditure (roughly £30 million per annum), Receipt & Distribution functions based at Hospital sites, and Health Courier Services functions at various location throughout Wales. This will require the highest level of communication and relationship skills in order to prioritise stock management, identify saving themes and implement service improvements for improved cross functional delivery. This may involve conveying highly contentious information in an atmosphere of proposed major change. Deliver and monitor the stock management savings / improvement plan within Health Boards / Trusts to reduce its non-pay spend. About us At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offeringa comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other. Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Qualifications and Knowledge CMILT status (Chartered Member of Institute of Logistics & Transport) or MCIPS (Chartered Institute Purchasing and Supply) Evidence of continuing professional development, education, and training at senior management level In depth professional knowledge in Strategic Procurement, Supply Chain management, Logistics & Transport management, financial management, performance and staff management acquired through experience over an extended period of time. Expert knowledge of strategy and relevant legislation Proven ability to influence strategic thinking of senior health board management. Knowledge of e business systems Knowledge of best practice, benchmarking and performance measurement techniques. Project Management qualifications such as PRINCE2 or other methodology Progression towards ECDL Experience Significant experience at a senior level in dealing with complex pieces of work or projects. Experience of managing contractors, professional and administrative staff and resources to achieve corporate objectives. Experience of developing and implementing supply chain, logistics & transport, purchasing and services management solutions, and managing high value purchases that requires analysis, comparison and assessment. Capable of dealing on a face to face basis with senior Executive level decision makers in the service provider market place. Experience of project planning and ability to meet deadlines Conversant with legal, compliance and probity issues Proven experience of providing dynamic and effective leadership, a natural people manager able to motivate and inspire teams and individuals Political awareness, displaying a clear understanding of the implications of both national and local agendas and how they can be managed Experience of risk management, corporate governance and quality management systems Skills and Attributes Creative and dynamic, strong on lateral thinking, bringing fresh ideas and proposing new but risk evaluated solutions. Excellent communication skills, written and oral, articulate and robust in presenting ideas. Strong influencing and negotiating skills, a good builder of productive relationships. IT Proficiency particularly in the use of word processing, spreadsheets and databases Ability to challenge the status quo in order improve Self aware, appropriately confident, strong under pressure, resilient. Good organiser of time and activities, able to identify key issues and priorities. Determined and tenacious, committed to seeing delivery through to completion. Enthusiastic, passionate and committed to making a positive difference to the organisation. Ability to function both as a team player and self motivator. Ability to develop relationships and establish consensus with a variety of key players both within and external to NHS Wales Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Project Planning and Management techniques Capable of and experience of working outside normal professional and own comfort boundaries Evidence of continuous personal development Other Ability to access transport (public and/or private) to travel off site for meetings (as appropriate), throughout Wales and other parts of the UK Deliver excellent customer service to our internal and external customers, helping us to maintain the customer service excellence standard Interest in Healthcare. Interest in current affairs particularly e business/e commerce Demonstrates political awareness and support final strategic decisions Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications. Experience leading design teams across multiple workloads and complex initiatives Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 22, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications. Experience leading design teams across multiple workloads and complex initiatives Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications. Experience leading design teams across multiple workloads and complex initiatives Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 22, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications. Experience leading design teams across multiple workloads and complex initiatives Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Director of Customer Services Barrhead Housing £73,556 - £77,083 Barrhead, Glasgow/Hybrid Full-time, Permanent For more information please visit our dedicated microsite: Barrhead Housing is seeking an exceptional leader to take forward the role of Director of Customer Services at a significant point in the organisation's development. A great opportunity to build on strong foundations and help shape the next stage of Barrhead Housing's ambitions, the organisation is seeking interest from values based and people centric customer service leaders. As the community based housing association for East Renfrewshire, Barrhead Housing exists to make a meaningful difference in local people's lives. Barrhead Housing provides safe, aspirational and affordable homes while investing in opportunities that support healthier, more fulfilled communities. Its performance is consistently top quartile, and its work has been recognised through multiple awards, reflecting both strong operational delivery and a clear sense of purpose. The Director of Customer Services will join the Executive Team with responsibility for the services that most directly influence customers' day to day experience. The role brings strategic and operational leadership across Housing Services, Community Investment and the Customer Hub. The successful candidate will ensure that these areas operate as an integrated whole, delivering high quality, accessible and responsive services shaped around customer insight and need. A central priority for the role is to advance a modern, insight led approach to customer experience. The postholder will use data, feedback and meaningful engagement to inform service design, strengthen performance and support continuous improvement. Alongside this, the Director will lead innovation and digital development in ways that enhance accessibility while preserving the personal, community focused ethos that defines Barrhead Housing. The role also includes deputising for the Chief Executive and contributing fully to corporate leadership and strategic direction. Barrhead Housing combines strong performance with ambitious plans for the future. Its community investment work continues to generate significant social value through effective partnerships and targeted programmes. Barrhead Housing's active development programme includes projects that test new approaches to energy efficiency and inclusive design. The recent creation of the subsidiary, Vesta, further demonstrates a willingness to innovate in order to meet local housing need while supporting long term financial sustainability. The organisation is recognised for its positive and progressive culture. Trust, collaboration and inclusion underpin everyday working practices, supported by flexible and agile approaches that promote wellbeing and effectiveness. Barrhead Housing was the first organisation to achieve FlexMark accreditation for flexible working and holds Investors in People Gold, with progress being made towards Platinum. High levels of employee engagement and low staff turnover reflect the strength of this environment. Applications are invited from strategically minded and collaborative leaders with substantial experience of improving customer focused services, ideally within housing or a related public service context. The successful candidate will demonstrate strong people leadership, credibility in managing change and the ability to work confidently with customers, colleagues, partners and governing bodies. A clear alignment with Barrhead Housing's RADAR values and a strong commitment to equity, diversity and inclusion will be essential. For a confidential discussion about the role, please contact Nigel Fortnum or David Currie at Aspen People on or . Closing Date: Wednesday 11th March Longlist Interviews - Wednesday 25th March Shortlist Interviews - Wednesday 1st April
Feb 22, 2026
Full time
Director of Customer Services Barrhead Housing £73,556 - £77,083 Barrhead, Glasgow/Hybrid Full-time, Permanent For more information please visit our dedicated microsite: Barrhead Housing is seeking an exceptional leader to take forward the role of Director of Customer Services at a significant point in the organisation's development. A great opportunity to build on strong foundations and help shape the next stage of Barrhead Housing's ambitions, the organisation is seeking interest from values based and people centric customer service leaders. As the community based housing association for East Renfrewshire, Barrhead Housing exists to make a meaningful difference in local people's lives. Barrhead Housing provides safe, aspirational and affordable homes while investing in opportunities that support healthier, more fulfilled communities. Its performance is consistently top quartile, and its work has been recognised through multiple awards, reflecting both strong operational delivery and a clear sense of purpose. The Director of Customer Services will join the Executive Team with responsibility for the services that most directly influence customers' day to day experience. The role brings strategic and operational leadership across Housing Services, Community Investment and the Customer Hub. The successful candidate will ensure that these areas operate as an integrated whole, delivering high quality, accessible and responsive services shaped around customer insight and need. A central priority for the role is to advance a modern, insight led approach to customer experience. The postholder will use data, feedback and meaningful engagement to inform service design, strengthen performance and support continuous improvement. Alongside this, the Director will lead innovation and digital development in ways that enhance accessibility while preserving the personal, community focused ethos that defines Barrhead Housing. The role also includes deputising for the Chief Executive and contributing fully to corporate leadership and strategic direction. Barrhead Housing combines strong performance with ambitious plans for the future. Its community investment work continues to generate significant social value through effective partnerships and targeted programmes. Barrhead Housing's active development programme includes projects that test new approaches to energy efficiency and inclusive design. The recent creation of the subsidiary, Vesta, further demonstrates a willingness to innovate in order to meet local housing need while supporting long term financial sustainability. The organisation is recognised for its positive and progressive culture. Trust, collaboration and inclusion underpin everyday working practices, supported by flexible and agile approaches that promote wellbeing and effectiveness. Barrhead Housing was the first organisation to achieve FlexMark accreditation for flexible working and holds Investors in People Gold, with progress being made towards Platinum. High levels of employee engagement and low staff turnover reflect the strength of this environment. Applications are invited from strategically minded and collaborative leaders with substantial experience of improving customer focused services, ideally within housing or a related public service context. The successful candidate will demonstrate strong people leadership, credibility in managing change and the ability to work confidently with customers, colleagues, partners and governing bodies. A clear alignment with Barrhead Housing's RADAR values and a strong commitment to equity, diversity and inclusion will be essential. For a confidential discussion about the role, please contact Nigel Fortnum or David Currie at Aspen People on or . Closing Date: Wednesday 11th March Longlist Interviews - Wednesday 25th March Shortlist Interviews - Wednesday 1st April
Chief Information Officer, Defence Intelligence - Ministry of Defence - SCS1 London or RAF Wyton, Huntingdon. Location and working arrangements can be flexible within reason; for example, working or being based at other large/main Defence sites About the job Job summary This role reports to the Director Strategy and Enterprise in Defence Intelligence (DI) and is responsible for the provision of effective information technology strategy for Defence Intelligence, and for understanding progress/performance against that strategy. The Chief Information Officer (CIO) is responsible for the maintenance and smooth operation of current IT systems and transition away from legacy systems, and for cyber security. The Chief Information Officer, Defence Intelligence is accountable to MOD CIO for effective leadership of the Digital Function in DI, and coordination and support to wider functional objectives across MOD. Dr Naomi Roberts, Director Strategy and Enterprise, Defence Intelligence will be offering an online Q&A session on Wednesday 25 February :00-11:00 to give an overview of the role and welcome any questions you may have. Candidates can access the meeting by clicking here. If you have any issues accessing the session, please contact: To oversee the reliable daily delivery of the right information technology products and services to users and to the business that give us advantage over our adversaries; To understand the wider technology landscape in use and planned across MOD, wider UK Government and by our partners and allies, and find opportunities to collaborate and integrate; On behalf of the Director, to continuously evaluate and evolve DI's technology and data blueprint which provides the headmarks for multiple multi-million pound delivery programmes, to ensure the blueprint enables us to pull through innovation that will give us advantage; and to understand how the programmes are delivering against the blueprint; To advise the Director on investment decisions in technology and data for DI; To assure and coordinate cyber and information security for DI; To represent DI and provide thought leadership on information technology in MOD, cross government and international forums; To lead the digital function within Defence Intelligence, coordinating and cohering with wider digital functional leads across MOD, and delivering priority functional objectives according to the direction of MOD Chief Information Officer; To provide oversight of the design and implementation of continuous improvements to our technology, wherever possible using our partners' and allies' solutions. It is a highly complex landscape, with delivery through multiple large programmes owned elsewhere. Person specification The successful candidate must be able to demonstrate their experience and skills against the following essential criteria: Have experience of collective leadership across and between organisations to achieved shared outcomes; Be a strategic thinker, with experience of successfully building, leading and implementing a digital strategy at scale; Be a trusted technology adviser, and have experience of advising senior colleagues, managing complex situations, and communicating complex technology concepts effectively; Have experience of leading and managing digital teams during a period of transformation; Be a visible, credible leader and have leadership presence in both internal and external contexts; and Have a good understanding of evolving trends in digital and what it could mean for the Defence enterprise. Technical Essential Criteria; Membership of a professional body (e.g. BCS). Desirable criteria may be used in the event of a strong field of candidates when there is a need to distinguish between candidates. This will be as a second sift, after the essential criteria has been considered: Experienceof Agile development combined with a detailed knowledge of package software solutions, bespoke build and software integration; Experience of implementing cyber security and Data Protection best practice
Feb 22, 2026
Full time
Chief Information Officer, Defence Intelligence - Ministry of Defence - SCS1 London or RAF Wyton, Huntingdon. Location and working arrangements can be flexible within reason; for example, working or being based at other large/main Defence sites About the job Job summary This role reports to the Director Strategy and Enterprise in Defence Intelligence (DI) and is responsible for the provision of effective information technology strategy for Defence Intelligence, and for understanding progress/performance against that strategy. The Chief Information Officer (CIO) is responsible for the maintenance and smooth operation of current IT systems and transition away from legacy systems, and for cyber security. The Chief Information Officer, Defence Intelligence is accountable to MOD CIO for effective leadership of the Digital Function in DI, and coordination and support to wider functional objectives across MOD. Dr Naomi Roberts, Director Strategy and Enterprise, Defence Intelligence will be offering an online Q&A session on Wednesday 25 February :00-11:00 to give an overview of the role and welcome any questions you may have. Candidates can access the meeting by clicking here. If you have any issues accessing the session, please contact: To oversee the reliable daily delivery of the right information technology products and services to users and to the business that give us advantage over our adversaries; To understand the wider technology landscape in use and planned across MOD, wider UK Government and by our partners and allies, and find opportunities to collaborate and integrate; On behalf of the Director, to continuously evaluate and evolve DI's technology and data blueprint which provides the headmarks for multiple multi-million pound delivery programmes, to ensure the blueprint enables us to pull through innovation that will give us advantage; and to understand how the programmes are delivering against the blueprint; To advise the Director on investment decisions in technology and data for DI; To assure and coordinate cyber and information security for DI; To represent DI and provide thought leadership on information technology in MOD, cross government and international forums; To lead the digital function within Defence Intelligence, coordinating and cohering with wider digital functional leads across MOD, and delivering priority functional objectives according to the direction of MOD Chief Information Officer; To provide oversight of the design and implementation of continuous improvements to our technology, wherever possible using our partners' and allies' solutions. It is a highly complex landscape, with delivery through multiple large programmes owned elsewhere. Person specification The successful candidate must be able to demonstrate their experience and skills against the following essential criteria: Have experience of collective leadership across and between organisations to achieved shared outcomes; Be a strategic thinker, with experience of successfully building, leading and implementing a digital strategy at scale; Be a trusted technology adviser, and have experience of advising senior colleagues, managing complex situations, and communicating complex technology concepts effectively; Have experience of leading and managing digital teams during a period of transformation; Be a visible, credible leader and have leadership presence in both internal and external contexts; and Have a good understanding of evolving trends in digital and what it could mean for the Defence enterprise. Technical Essential Criteria; Membership of a professional body (e.g. BCS). Desirable criteria may be used in the event of a strong field of candidates when there is a need to distinguish between candidates. This will be as a second sift, after the essential criteria has been considered: Experienceof Agile development combined with a detailed knowledge of package software solutions, bespoke build and software integration; Experience of implementing cyber security and Data Protection best practice
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications. Experience leading design teams across multiple workloads and complex initiatives Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 22, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications. Experience leading design teams across multiple workloads and complex initiatives Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Role Purpose The Learning & Development Programme Lead plays a pivotal role in delivering Knight Frank's new learning strategy. This role is intentionally designed to grow and shift over time , aligned to the maturity of our Strategy. Phase 1: First 12 months - The focus will be on operational delivery i.e. vendor discovery and management, program execution, and acting as the link between Knight Frank, Procurement, and external learning partners as we design, build, and launch our new learning portfolio. Phase 2: Phased Strategy Launch & Settled State - The role will transition into a broader Learning & Development remit , leading the continuous improvement, governance, and ongoing evolution of the learning strategy, and supporting the Head of Talent Management & Development to embed learning into every stage of the colleague lifecycle.This role is critical in ensuring learning at Knight Frank is high quality, scalable, business aligned, and fully integrated into the firm's talent and culture priorities, unlocking the potential of all our people, fostering inclusion and belonging, and strengthening our ability to deliver for our clients. Skills & Experience Experience leading, managing, or coordinating large scale programmes or transformation initiatives Strong project management capability with excellent organisational skills and high attention to detail Knowledge of the end-to-end Instructional Design process (Theory, needs analysis, best practices, trends, evaluating impact, learning technology, etc.) and the ability to apply this knowledge Proven experience curating, working with, and managing external vendors or partners Strong business acumen, with the ability to understand business priorities, commercial drivers, and operational realities, and align learning solutions accordingly Experience building clear, evidence based business cases, including articulating value, trade offs, risks, and return on investment Strong consultative and stakeholder management capability, with the confidence to operate as a trusted advisor - diagnosing problems, framing options, and using insight, process, and judgement to influence decisions and challenge thinking at all levels Experience gathering user feedback through surveys, focus groups, or direct facilitation Strong analytical and data literacy skills, able to translate learning metrics and KPIs into clear business insights and narratives that diagnose issues, reveal cultural and performance impact, guide decisions, and demonstrate value. Ability to champion new initiatives, bringing people along the journey and supporting adoption Agile and adaptable to last minute pivots and timeline changes; comfortable working with ambiguity or incomplete/changing information Curious, open minded, and ready to learn, with the ability to look ahead, ask questions, and adapt to change with creativity, resilience, and flexibility Growth mindset and an eagerness to build subject matter expertise through hands on experience A strong commitment to belonging and inclusion across all initiatives, designing learning experiences that are accessible, fair, and responsive to diverse backgrounds, perspectives, and career stages. Skills & Experience - Nice to Have Experience designing and/or delivering via a variety of learning modalities (Blended Learning, Experiential Design, Flipped Classroom, Multimedia, ILT/VILT, etc.) Experience with digital learning technology and platforms LMS administration experience (Workday preferred but not essential). Understanding of change management practices, including conceptualising and supporting communications, change rollouts, campaigns, or stakeholder engagement strategies Experience working with procurement or commercial teams Familiarity with large, complex organizational environments Exposure to running or managing DEI, employee experience, brand, people, or culture initiatives Key Responsibilities Phase 1 - Operational Delivery & Program Management Vendor Discovery, Evaluation & Selection Lead vendor discovery, evaluation, and selection in partnership with Procurement. Translate learning priorities into requirements, criteria, and decision frameworks. Partner with Procurement to run structured discovery processes including market scans, demos, deep dives, and comparative evaluation. Produce high quality documentation, recommendations, and evidence based assessments. Vendor Onboarding & Partnership Management Act as day to day operational lead with external learning providers. Ensure providers deliver against Knight Frank learning principles, design standards, and strategic intent. Establish clear feedback loops and manage vendor performance, risks, and dependencies. Program Delivery & Governance Own project plans, milestones, governance, and cross functional coordination for assigned learning pillars. Track timelines, risks, dependencies, build phases, and readiness activities. Ensure learning solutions meet experience, quality, and scalability standards. Pilots, Go Live & Continuous Improvement Coordinate pilot sessions, gather and synthesise feedback, and work with vendors to implement refinements. Support successful go lives, ensuring logistics, comms, content, and stakeholders are aligned. Capture lessons learned and apply insights to future design and delivery cycles. Represent the "learning lens" in discussions, constructively challenging approaches to ensure quality. Phase 2 - Learning & Development Learning Strategy Delivery & Iteration Partner with the Head of Talent Management & Development to deliver, embed, and evolve the Learning Strategy in alignment with business and culture priorities. Modernise learning through digital platforms, data insights, learner centred design principles, and emerging trends. Support the shift toward a skills based talent model, ensuring content and pathways align
Feb 21, 2026
Full time
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Role Purpose The Learning & Development Programme Lead plays a pivotal role in delivering Knight Frank's new learning strategy. This role is intentionally designed to grow and shift over time , aligned to the maturity of our Strategy. Phase 1: First 12 months - The focus will be on operational delivery i.e. vendor discovery and management, program execution, and acting as the link between Knight Frank, Procurement, and external learning partners as we design, build, and launch our new learning portfolio. Phase 2: Phased Strategy Launch & Settled State - The role will transition into a broader Learning & Development remit , leading the continuous improvement, governance, and ongoing evolution of the learning strategy, and supporting the Head of Talent Management & Development to embed learning into every stage of the colleague lifecycle.This role is critical in ensuring learning at Knight Frank is high quality, scalable, business aligned, and fully integrated into the firm's talent and culture priorities, unlocking the potential of all our people, fostering inclusion and belonging, and strengthening our ability to deliver for our clients. Skills & Experience Experience leading, managing, or coordinating large scale programmes or transformation initiatives Strong project management capability with excellent organisational skills and high attention to detail Knowledge of the end-to-end Instructional Design process (Theory, needs analysis, best practices, trends, evaluating impact, learning technology, etc.) and the ability to apply this knowledge Proven experience curating, working with, and managing external vendors or partners Strong business acumen, with the ability to understand business priorities, commercial drivers, and operational realities, and align learning solutions accordingly Experience building clear, evidence based business cases, including articulating value, trade offs, risks, and return on investment Strong consultative and stakeholder management capability, with the confidence to operate as a trusted advisor - diagnosing problems, framing options, and using insight, process, and judgement to influence decisions and challenge thinking at all levels Experience gathering user feedback through surveys, focus groups, or direct facilitation Strong analytical and data literacy skills, able to translate learning metrics and KPIs into clear business insights and narratives that diagnose issues, reveal cultural and performance impact, guide decisions, and demonstrate value. Ability to champion new initiatives, bringing people along the journey and supporting adoption Agile and adaptable to last minute pivots and timeline changes; comfortable working with ambiguity or incomplete/changing information Curious, open minded, and ready to learn, with the ability to look ahead, ask questions, and adapt to change with creativity, resilience, and flexibility Growth mindset and an eagerness to build subject matter expertise through hands on experience A strong commitment to belonging and inclusion across all initiatives, designing learning experiences that are accessible, fair, and responsive to diverse backgrounds, perspectives, and career stages. Skills & Experience - Nice to Have Experience designing and/or delivering via a variety of learning modalities (Blended Learning, Experiential Design, Flipped Classroom, Multimedia, ILT/VILT, etc.) Experience with digital learning technology and platforms LMS administration experience (Workday preferred but not essential). Understanding of change management practices, including conceptualising and supporting communications, change rollouts, campaigns, or stakeholder engagement strategies Experience working with procurement or commercial teams Familiarity with large, complex organizational environments Exposure to running or managing DEI, employee experience, brand, people, or culture initiatives Key Responsibilities Phase 1 - Operational Delivery & Program Management Vendor Discovery, Evaluation & Selection Lead vendor discovery, evaluation, and selection in partnership with Procurement. Translate learning priorities into requirements, criteria, and decision frameworks. Partner with Procurement to run structured discovery processes including market scans, demos, deep dives, and comparative evaluation. Produce high quality documentation, recommendations, and evidence based assessments. Vendor Onboarding & Partnership Management Act as day to day operational lead with external learning providers. Ensure providers deliver against Knight Frank learning principles, design standards, and strategic intent. Establish clear feedback loops and manage vendor performance, risks, and dependencies. Program Delivery & Governance Own project plans, milestones, governance, and cross functional coordination for assigned learning pillars. Track timelines, risks, dependencies, build phases, and readiness activities. Ensure learning solutions meet experience, quality, and scalability standards. Pilots, Go Live & Continuous Improvement Coordinate pilot sessions, gather and synthesise feedback, and work with vendors to implement refinements. Support successful go lives, ensuring logistics, comms, content, and stakeholders are aligned. Capture lessons learned and apply insights to future design and delivery cycles. Represent the "learning lens" in discussions, constructively challenging approaches to ensure quality. Phase 2 - Learning & Development Learning Strategy Delivery & Iteration Partner with the Head of Talent Management & Development to deliver, embed, and evolve the Learning Strategy in alignment with business and culture priorities. Modernise learning through digital platforms, data insights, learner centred design principles, and emerging trends. Support the shift toward a skills based talent model, ensuring content and pathways align
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Role BDO's Tax Accounting Group is a national group bringing together tax professionals who specialise in tax accounting and tax audit work. Headed by an equity partner, we can offer an exciting and quality career path for ambitious people. This role as Audit of Tax Senior Manager will provide tax audit support on our largest, high-profile audits across a range of groups and sectors. Just as key will be acting as a tax accounting specialist to our non-audit clients, assisting with complex provisioning engagements and the tax accounting aspects of GAAP conversions, carve out accounting and acquisition accounting. Clients and audited entities include FTSE companies, AIM listed companies, large inbounds and private equity backed businesses. You will be responsible for a number of tax audits, acting as the point of contact with the main audit team, and working closely with junior staff and tax partners to deliver this work. You will also work on a number of ad hoc, project based engagements working with other BDO teams, using your tax accounting knowledge in different contexts to deliver the best to our clients. You will act as a key contact for tax accounting queries for the wider tax and audit practices and be involved in coaching and training more junior members of the team. Requirements When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: Prior experience of tax accounting and tax auditing, with a clear desire to specialise in this area. Knowledge of tax accounting under FRS102 and IFRS; prior experience of US GAAP is useful but not obligatory. General corporate tax experience providing corporate tax advisory and compliance services to a variety of clients. Good project management skills, including meeting agreed deadlines, taking ownership and managing a team. Experience of coaching and training more junior staff. Experience of dealing with client senior management and key stakeholders. CTA and/or ACA qualified or equivalent You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 21, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Role BDO's Tax Accounting Group is a national group bringing together tax professionals who specialise in tax accounting and tax audit work. Headed by an equity partner, we can offer an exciting and quality career path for ambitious people. This role as Audit of Tax Senior Manager will provide tax audit support on our largest, high-profile audits across a range of groups and sectors. Just as key will be acting as a tax accounting specialist to our non-audit clients, assisting with complex provisioning engagements and the tax accounting aspects of GAAP conversions, carve out accounting and acquisition accounting. Clients and audited entities include FTSE companies, AIM listed companies, large inbounds and private equity backed businesses. You will be responsible for a number of tax audits, acting as the point of contact with the main audit team, and working closely with junior staff and tax partners to deliver this work. You will also work on a number of ad hoc, project based engagements working with other BDO teams, using your tax accounting knowledge in different contexts to deliver the best to our clients. You will act as a key contact for tax accounting queries for the wider tax and audit practices and be involved in coaching and training more junior members of the team. Requirements When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: Prior experience of tax accounting and tax auditing, with a clear desire to specialise in this area. Knowledge of tax accounting under FRS102 and IFRS; prior experience of US GAAP is useful but not obligatory. General corporate tax experience providing corporate tax advisory and compliance services to a variety of clients. Good project management skills, including meeting agreed deadlines, taking ownership and managing a team. Experience of coaching and training more junior staff. Experience of dealing with client senior management and key stakeholders. CTA and/or ACA qualified or equivalent You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Role BDO's Tax Accounting Group is a national group bringing together tax professionals who specialise in tax accounting and tax audit work. Headed by an equity partner, we can offer an exciting and quality career path for ambitious people. This role as Audit of Tax Senior Manager will provide tax audit support on our largest, high-profile audits across a range of groups and sectors. Just as key will be acting as a tax accounting specialist to our non-audit clients, assisting with complex provisioning engagements and the tax accounting aspects of GAAP conversions, carve out accounting and acquisition accounting. Clients and audited entities include FTSE companies, AIM listed companies, large inbounds and private equity backed businesses. You will be responsible for a number of tax audits, acting as the point of contact with the main audit team, and working closely with junior staff and tax partners to deliver this work. You will also work on a number of ad hoc, project based engagements working with other BDO teams, using your tax accounting knowledge in different contexts to deliver the best to our clients. You will act as a key contact for tax accounting queries for the wider tax and audit practices and be involved in coaching and training more junior members of the team. Requirements When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: Prior experience of tax accounting and tax auditing, with a clear desire to specialise in this area. Knowledge of tax accounting under FRS102 and IFRS; prior experience of US GAAP is useful but not obligatory. General corporate tax experience providing corporate tax advisory and compliance services to a variety of clients. Good project management skills, including meeting agreed deadlines, taking ownership and managing a team. Experience of coaching and training more junior staff. Experience of dealing with client senior management and key stakeholders. CTA and/or ACA qualified or equivalent You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 21, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Role BDO's Tax Accounting Group is a national group bringing together tax professionals who specialise in tax accounting and tax audit work. Headed by an equity partner, we can offer an exciting and quality career path for ambitious people. This role as Audit of Tax Senior Manager will provide tax audit support on our largest, high-profile audits across a range of groups and sectors. Just as key will be acting as a tax accounting specialist to our non-audit clients, assisting with complex provisioning engagements and the tax accounting aspects of GAAP conversions, carve out accounting and acquisition accounting. Clients and audited entities include FTSE companies, AIM listed companies, large inbounds and private equity backed businesses. You will be responsible for a number of tax audits, acting as the point of contact with the main audit team, and working closely with junior staff and tax partners to deliver this work. You will also work on a number of ad hoc, project based engagements working with other BDO teams, using your tax accounting knowledge in different contexts to deliver the best to our clients. You will act as a key contact for tax accounting queries for the wider tax and audit practices and be involved in coaching and training more junior members of the team. Requirements When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: Prior experience of tax accounting and tax auditing, with a clear desire to specialise in this area. Knowledge of tax accounting under FRS102 and IFRS; prior experience of US GAAP is useful but not obligatory. General corporate tax experience providing corporate tax advisory and compliance services to a variety of clients. Good project management skills, including meeting agreed deadlines, taking ownership and managing a team. Experience of coaching and training more junior staff. Experience of dealing with client senior management and key stakeholders. CTA and/or ACA qualified or equivalent You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Role BDO's Tax Accounting Group is a national group bringing together tax professionals who specialise in tax accounting and tax audit work. Headed by an equity partner, we can offer an exciting and quality career path for ambitious people. This role as Audit of Tax Senior Manager will provide tax audit support on our largest, high-profile audits across a range of groups and sectors. Just as key will be acting as a tax accounting specialist to our non-audit clients, assisting with complex provisioning engagements and the tax accounting aspects of GAAP conversions, carve out accounting and acquisition accounting. Clients and audited entities include FTSE companies, AIM listed companies, large inbounds and private equity backed businesses. You will be responsible for a number of tax audits, acting as the point of contact with the main audit team, and working closely with junior staff and tax partners to deliver this work. You will also work on a number of ad hoc, project based engagements working with other BDO teams, using your tax accounting knowledge in different contexts to deliver the best to our clients. You will act as a key contact for tax accounting queries for the wider tax and audit practices and be involved in coaching and training more junior members of the team. Requirements When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: Prior experience of tax accounting and tax auditing, with a clear desire to specialise in this area. Knowledge of tax accounting under FRS102 and IFRS; prior experience of US GAAP is useful but not obligatory. General corporate tax experience providing corporate tax advisory and compliance services to a variety of clients. Good project management skills, including meeting agreed deadlines, taking ownership and managing a team. Experience of coaching and training more junior staff. Experience of dealing with client senior management and key stakeholders. CTA and/or ACA qualified or equivalent You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 21, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Role BDO's Tax Accounting Group is a national group bringing together tax professionals who specialise in tax accounting and tax audit work. Headed by an equity partner, we can offer an exciting and quality career path for ambitious people. This role as Audit of Tax Senior Manager will provide tax audit support on our largest, high-profile audits across a range of groups and sectors. Just as key will be acting as a tax accounting specialist to our non-audit clients, assisting with complex provisioning engagements and the tax accounting aspects of GAAP conversions, carve out accounting and acquisition accounting. Clients and audited entities include FTSE companies, AIM listed companies, large inbounds and private equity backed businesses. You will be responsible for a number of tax audits, acting as the point of contact with the main audit team, and working closely with junior staff and tax partners to deliver this work. You will also work on a number of ad hoc, project based engagements working with other BDO teams, using your tax accounting knowledge in different contexts to deliver the best to our clients. You will act as a key contact for tax accounting queries for the wider tax and audit practices and be involved in coaching and training more junior members of the team. Requirements When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: Prior experience of tax accounting and tax auditing, with a clear desire to specialise in this area. Knowledge of tax accounting under FRS102 and IFRS; prior experience of US GAAP is useful but not obligatory. General corporate tax experience providing corporate tax advisory and compliance services to a variety of clients. Good project management skills, including meeting agreed deadlines, taking ownership and managing a team. Experience of coaching and training more junior staff. Experience of dealing with client senior management and key stakeholders. CTA and/or ACA qualified or equivalent You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications. Experience leading design teams across multiple workloads and complex initiatives Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 21, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications. Experience leading design teams across multiple workloads and complex initiatives Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 21, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location Hybrid, with a minimum of 20% in the Oxford and London offices per month About Us We'reNominet - a world-leading domain name registryoperatingat the heart of the UK internet. Whilewe'rebest known for running .UK domains, our DNSexpertisealso underpins critical internet infrastructure that government services, including the NHS, rely on. As a public benefit company, our work has a positive impact on society. Alongside our work as the national domain name registry, we support programmes that use technology to improve people's lives by making the internet safe and resilient. The Role As the Head ofEngineeringfor DNS servicesat Nominet, you will lead a core technology engineering team to deliver industry-leadingsystems for the internet.This is a critical role with responsibility for engineering one of Nominet'smain businesslines. You will manage a highly skilled team who are either deep experts in the Domain Name System (DNS)or software engineers who will develop custom applicationsandautomationwhichunderpinsour DNS Services. This role requires a good understanding of distributed systems and modern software engineering and would suit someone from a Site Reliability Engineering or DevSecOps background with extensive experience in managing mission-critical systems based on open source software. To be successful in this role, you will need to build on our existing DNS product and balance service delivery with the broader strategic goals of the organisation. You will take a data-driven approach to technology and have a relentless focus on simplicity and working software. This way of working will inform your decision-making and provide a feedback loop to drive incremental improvements. Overall, youwill be a natural problem solver with the mindset for excellence across the entire software development lifecycle - architecture, engineering, and into operations. What You'll Be Doing Lead the DNS Engineering function: Manage and mentor engineers, fostering a collaborative and innovative team culture. Technical leadership: Partner with senior DNS experts to guide the design, delivery, and operation of Nominet's DNS products and services, ensuring they are robust, scalable, and aligned with industry best practices. Design authority alignment: Work closely with DNS architects and principal engineers to ensure expert thinking is embedded in our products and services. Strategic direction: Collaborate with the CTO, Technology Leadership Team, Architecture, and Product to shape and deliver the DNS strategy. Software and service design: Ensure DNS software and services meet current and future business needs, with a focus on innovation and continuous improvement. Project delivery: Deliver DNS initiatives on time, within budget, and to high quality standards, managing risk and ensuring rigorous testing. Operational excellence: Ensure DNS services meet or exceed SLAs for uptime and performance through proactive monitoring, maintenance, and optimisation. Stakeholder collaboration: Work closely with Network Engineering, Security, Platforms, and SRE to ensure DNS services are fully integrated and aligned with organisational goals. People development: Recruit, develop, and retain top DNS talent, fostering continuous learning and keeping skills aligned with advances in DNS technology. About You 7+ years of engineering experience with 3+ years in senior leadership roles, ideally within telco, internet, or service provider environments, or alternatively in near real-time, distributed, or streaming systems. Strong understanding of Linux-based systems and cloud platforms (AWS preferred). Hands-on experience designing and managing large-scale distributed systems, web applications, and microservices. Knowledge of distributed architectures, internet protocols, and networking fundamentals (IP addressing, routing, load balancing). Knowledge of BGP and IP Anycast a plus. Strong software engineering background (Java, Python, or similar). Experience developing and commercialising solutions/products. Understanding of security practices, including encryption, DDOS mitigation, and working in highly secure environments. Data and analytics expertise with the ability to translate insights into strategic decisions. Proven experience in system design, planning, organisation, and full product lifecycle management. Familiarity with Agile development methodology. Adaptable, flexible, and able to thrive in evolving Dev/Ops environments; motivated to learn and embrace new challenges. What To Expect Next 1st stage: Introduction call with a member of the TA team (30-45 mins) 2nd Stage: Hiring Manager and Leadership Capability Interview (60 mins) 3rd Stage: Technical Deep Dive (60 mins) 4th Stage: Psychometric Assessment, System Design Interview & Exec Interview (90 mins) What We Offer Hybrid & Flexible Working Early Finish Friday - Working week of 34 hours with full-time pay. (Finish at midday on Friday) 30 days of annual leave plus bank holidays, with the ability to purchase an additional 5 days. Private Medical Insurance + Employee Assistance Programme Pension Scheme (Matched to 7%) Annual Bonus Scheme Family Leave (Enhanced) Electric vehicle scheme with on-site charging points Rewards platform with access to discounts at hundreds of shops, restaurants etc. Diversity Statement We're passionate about creating a workplace where every individual is valued, respected, and empowered. Somewhere we can benefit from all forms of diversity and discover the true value in our differences. If there are any adjustments we could make to the recruitment and selection process to support you, please let us know Security Statement Nominet is committed to the safeguarding and welfare of the internet and expects all employees and volunteers to share this commitment by participating in the relevant security and screening processes. All roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles due to the nature of their work, will require additional security clearance. Job Segment Open Source, Embedded, Cloud, Testing, Linux, Technology
Feb 21, 2026
Full time
Location Hybrid, with a minimum of 20% in the Oxford and London offices per month About Us We'reNominet - a world-leading domain name registryoperatingat the heart of the UK internet. Whilewe'rebest known for running .UK domains, our DNSexpertisealso underpins critical internet infrastructure that government services, including the NHS, rely on. As a public benefit company, our work has a positive impact on society. Alongside our work as the national domain name registry, we support programmes that use technology to improve people's lives by making the internet safe and resilient. The Role As the Head ofEngineeringfor DNS servicesat Nominet, you will lead a core technology engineering team to deliver industry-leadingsystems for the internet.This is a critical role with responsibility for engineering one of Nominet'smain businesslines. You will manage a highly skilled team who are either deep experts in the Domain Name System (DNS)or software engineers who will develop custom applicationsandautomationwhichunderpinsour DNS Services. This role requires a good understanding of distributed systems and modern software engineering and would suit someone from a Site Reliability Engineering or DevSecOps background with extensive experience in managing mission-critical systems based on open source software. To be successful in this role, you will need to build on our existing DNS product and balance service delivery with the broader strategic goals of the organisation. You will take a data-driven approach to technology and have a relentless focus on simplicity and working software. This way of working will inform your decision-making and provide a feedback loop to drive incremental improvements. Overall, youwill be a natural problem solver with the mindset for excellence across the entire software development lifecycle - architecture, engineering, and into operations. What You'll Be Doing Lead the DNS Engineering function: Manage and mentor engineers, fostering a collaborative and innovative team culture. Technical leadership: Partner with senior DNS experts to guide the design, delivery, and operation of Nominet's DNS products and services, ensuring they are robust, scalable, and aligned with industry best practices. Design authority alignment: Work closely with DNS architects and principal engineers to ensure expert thinking is embedded in our products and services. Strategic direction: Collaborate with the CTO, Technology Leadership Team, Architecture, and Product to shape and deliver the DNS strategy. Software and service design: Ensure DNS software and services meet current and future business needs, with a focus on innovation and continuous improvement. Project delivery: Deliver DNS initiatives on time, within budget, and to high quality standards, managing risk and ensuring rigorous testing. Operational excellence: Ensure DNS services meet or exceed SLAs for uptime and performance through proactive monitoring, maintenance, and optimisation. Stakeholder collaboration: Work closely with Network Engineering, Security, Platforms, and SRE to ensure DNS services are fully integrated and aligned with organisational goals. People development: Recruit, develop, and retain top DNS talent, fostering continuous learning and keeping skills aligned with advances in DNS technology. About You 7+ years of engineering experience with 3+ years in senior leadership roles, ideally within telco, internet, or service provider environments, or alternatively in near real-time, distributed, or streaming systems. Strong understanding of Linux-based systems and cloud platforms (AWS preferred). Hands-on experience designing and managing large-scale distributed systems, web applications, and microservices. Knowledge of distributed architectures, internet protocols, and networking fundamentals (IP addressing, routing, load balancing). Knowledge of BGP and IP Anycast a plus. Strong software engineering background (Java, Python, or similar). Experience developing and commercialising solutions/products. Understanding of security practices, including encryption, DDOS mitigation, and working in highly secure environments. Data and analytics expertise with the ability to translate insights into strategic decisions. Proven experience in system design, planning, organisation, and full product lifecycle management. Familiarity with Agile development methodology. Adaptable, flexible, and able to thrive in evolving Dev/Ops environments; motivated to learn and embrace new challenges. What To Expect Next 1st stage: Introduction call with a member of the TA team (30-45 mins) 2nd Stage: Hiring Manager and Leadership Capability Interview (60 mins) 3rd Stage: Technical Deep Dive (60 mins) 4th Stage: Psychometric Assessment, System Design Interview & Exec Interview (90 mins) What We Offer Hybrid & Flexible Working Early Finish Friday - Working week of 34 hours with full-time pay. (Finish at midday on Friday) 30 days of annual leave plus bank holidays, with the ability to purchase an additional 5 days. Private Medical Insurance + Employee Assistance Programme Pension Scheme (Matched to 7%) Annual Bonus Scheme Family Leave (Enhanced) Electric vehicle scheme with on-site charging points Rewards platform with access to discounts at hundreds of shops, restaurants etc. Diversity Statement We're passionate about creating a workplace where every individual is valued, respected, and empowered. Somewhere we can benefit from all forms of diversity and discover the true value in our differences. If there are any adjustments we could make to the recruitment and selection process to support you, please let us know Security Statement Nominet is committed to the safeguarding and welfare of the internet and expects all employees and volunteers to share this commitment by participating in the relevant security and screening processes. All roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles due to the nature of their work, will require additional security clearance. Job Segment Open Source, Embedded, Cloud, Testing, Linux, Technology
Welcome to Hastings Direct We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.We provide insurance for over four million customers, but we know there's even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge.We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company.Pricing is more than just a number - it's a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics. Role overview As Head of Car Risk Pricing, you'll shape and deliver our underwriting risk pricing strategy, ensuring profitable growth, fair value for customers, and full regulatory compliance.Our Pricing, Data and Analytics community value curiosity, collaboration, and constructive challenge. We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change.You'll be leading a high-performing pricing function of senior managers, managers and analysts- combining insurance expertise with advanced analytics to achieve some ambitious outcomes! Skills we would like you to have: Proven leadership experience running a pricing function in a fast-paced trading environment; general insurance background desirable (motor preferred) but not essential Strong technical expertise in pricing methodologies and analytics, with the ability to translate complex data and modelling outputs into actionable business strategies Commercially driven , balancing competing demands to deliver business value in a dynamic market Strategic thinker who sets a clear vision and delivers at pace; comfortable with test-and-learn and course correction Excellent stakeholder management and communication skills across lean, agile organisations Experience we would like you to have Strategy & Delivery Own and execute the end-to-end risk pricing strategy for Car insurance. Keeping ahead of market, technology, consumer, and regulatory trends to ensure pricing decisions meet commercial objectives and deliver fair value and good customer outcomes Leadership Lead and develop a high-performing team of pricing specialists, fostering a culture of collaboration, innovation, and excellence. Building clear ownership, operating rhythm, and talent pipelines to drive measurable outcomes Throughput & Impact Increase the cadence of price changes and clearly evidence value creation through improved loss ratios and competitive positioning. Communicating complex pricing insights and recommendations to senior stakeholders, influencing strategic decisions Innovation & Infrastructure Champion the use of advanced analytics and modern techniques to enhance pricing accuracy and efficiency. Modernise pricing infrastructure, processes, and evaluation methods to identify and remove subsidies faster than competitorsAs a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey.We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website. Benefits: in addition to a competitive salary and £6k car allowance you will also receive Flexible working -we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 5 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need.Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:06/02/2026and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Feb 21, 2026
Full time
Welcome to Hastings Direct We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.We provide insurance for over four million customers, but we know there's even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge.We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company.Pricing is more than just a number - it's a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics. Role overview As Head of Car Risk Pricing, you'll shape and deliver our underwriting risk pricing strategy, ensuring profitable growth, fair value for customers, and full regulatory compliance.Our Pricing, Data and Analytics community value curiosity, collaboration, and constructive challenge. We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change.You'll be leading a high-performing pricing function of senior managers, managers and analysts- combining insurance expertise with advanced analytics to achieve some ambitious outcomes! Skills we would like you to have: Proven leadership experience running a pricing function in a fast-paced trading environment; general insurance background desirable (motor preferred) but not essential Strong technical expertise in pricing methodologies and analytics, with the ability to translate complex data and modelling outputs into actionable business strategies Commercially driven , balancing competing demands to deliver business value in a dynamic market Strategic thinker who sets a clear vision and delivers at pace; comfortable with test-and-learn and course correction Excellent stakeholder management and communication skills across lean, agile organisations Experience we would like you to have Strategy & Delivery Own and execute the end-to-end risk pricing strategy for Car insurance. Keeping ahead of market, technology, consumer, and regulatory trends to ensure pricing decisions meet commercial objectives and deliver fair value and good customer outcomes Leadership Lead and develop a high-performing team of pricing specialists, fostering a culture of collaboration, innovation, and excellence. Building clear ownership, operating rhythm, and talent pipelines to drive measurable outcomes Throughput & Impact Increase the cadence of price changes and clearly evidence value creation through improved loss ratios and competitive positioning. Communicating complex pricing insights and recommendations to senior stakeholders, influencing strategic decisions Innovation & Infrastructure Champion the use of advanced analytics and modern techniques to enhance pricing accuracy and efficiency. Modernise pricing infrastructure, processes, and evaluation methods to identify and remove subsidies faster than competitorsAs a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey.We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website. Benefits: in addition to a competitive salary and £6k car allowance you will also receive Flexible working -we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 5 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need.Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:06/02/2026and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 21, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Get Staffed Online Recruitment Limited
Liverpool, Merseyside
Business Development Manager Our client operates the city's waterfront event campus the interconnected M&S Bank Arena, and Exhibition Centre Liverpool as well as ticketing agency and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, they have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing their offer over the last decade to that of a world-class provider of venue and event services. Company Benefits Our client is an award-winning, world-class venue and their people are at the heart of everything that they do. Recognition and reward are of huge importance to them and just some of the benefits staff can enjoy including: An enhanced holiday scheme, which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. Agile working and flexi time policies, where appropriate and in line with business needs. A dedicated wellbeing strategy to support staff when at work. 25 Qualified Mental Health First Aiders on site. Our client is a place where you can truly make a difference. Some of the wonderful things they have achieved / continue to work towards: Disability Confident Employer Member of the Fair Employment Charter Real Living Wage employer Social value impact plan last year they contributed over £6.4m Green Meeting s Gold Standard Sustainability Strategy Positively influencing biodiversity they have three beehives on their campus grounds. Carbon Neutral Campus Accessibility Strategy AccessAble Guide About Our Client s Ticketing Agency The Ticketing Agency is the dynamic ticketing division of the M&S Bank Arena, part of our client, connecting fans with live events, exhibitions, attractions, and more. Their mission is to provide seamless, industry-leading ticketing experiences while maximising commercial opportunities for clients across the UK. They are seeking a driven Business Development Manager to spearhead the growth of their ticketing services, expanding their reach to regional and national clients, and driving revenue through innovative ticketing and commercial solutions. About the Role As a key member of the team, you will: Seek new primary ticketing and commercial partnerships, both regionally and nationally. Lead on all business development activity including bids, tenders, and ticketing agreements. Maximise revenue from existing clients while increasing retention. Collaborate with internal teams to ensure smooth client onboarding, reporting, and event configuration. Contribute to sales and marketing strategy, budget planning, and ongoing market analysis. Represent the Ticketing Agency at client meetings, exhibitions, and industry events nationally. Main duties of this role include: Develop and implement a strategic sales plan to drive revenue growth. Negotiate commercial opportunities, partnerships, and contracts in line with our client s policies. Monitor and ensure contractual obligations are delivered and logged accurately. Collaborate with marketing, finance, and client teams to optimise client experiences and operational efficiency. Analyse market trends, competitors, and risks to inform strategic decisions. Support GDPR compliance in all client and commercial dealings. They highly value the behaviours, attitudes and skills which will help you to develop and excel in this role. They are looking for someone who: Proven experience influencing decision-makers, negotiating, and presenting successfully. Demonstrable experience in events or venues ticketing. Strong sales experience, ideally within live events or the entertainment sector. Excellent organisational skills and ability to prioritise high volumes of work. Confident communicator, able to engage high-profile clients and speak to large audiences. Emotionally intelligent, resilient, and pragmatic with a creative approach to business development. In addition, the candidate will need to be enthusiastic, like minded and complement our client s experienced and talented team. If you have drive, passion, ambition and wish to play a part in their continuing success story this could be just the job for you. Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. Equality, Diversity and Inclusion Our client knows the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
Feb 21, 2026
Full time
Business Development Manager Our client operates the city's waterfront event campus the interconnected M&S Bank Arena, and Exhibition Centre Liverpool as well as ticketing agency and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, they have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing their offer over the last decade to that of a world-class provider of venue and event services. Company Benefits Our client is an award-winning, world-class venue and their people are at the heart of everything that they do. Recognition and reward are of huge importance to them and just some of the benefits staff can enjoy including: An enhanced holiday scheme, which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. Agile working and flexi time policies, where appropriate and in line with business needs. A dedicated wellbeing strategy to support staff when at work. 25 Qualified Mental Health First Aiders on site. Our client is a place where you can truly make a difference. Some of the wonderful things they have achieved / continue to work towards: Disability Confident Employer Member of the Fair Employment Charter Real Living Wage employer Social value impact plan last year they contributed over £6.4m Green Meeting s Gold Standard Sustainability Strategy Positively influencing biodiversity they have three beehives on their campus grounds. Carbon Neutral Campus Accessibility Strategy AccessAble Guide About Our Client s Ticketing Agency The Ticketing Agency is the dynamic ticketing division of the M&S Bank Arena, part of our client, connecting fans with live events, exhibitions, attractions, and more. Their mission is to provide seamless, industry-leading ticketing experiences while maximising commercial opportunities for clients across the UK. They are seeking a driven Business Development Manager to spearhead the growth of their ticketing services, expanding their reach to regional and national clients, and driving revenue through innovative ticketing and commercial solutions. About the Role As a key member of the team, you will: Seek new primary ticketing and commercial partnerships, both regionally and nationally. Lead on all business development activity including bids, tenders, and ticketing agreements. Maximise revenue from existing clients while increasing retention. Collaborate with internal teams to ensure smooth client onboarding, reporting, and event configuration. Contribute to sales and marketing strategy, budget planning, and ongoing market analysis. Represent the Ticketing Agency at client meetings, exhibitions, and industry events nationally. Main duties of this role include: Develop and implement a strategic sales plan to drive revenue growth. Negotiate commercial opportunities, partnerships, and contracts in line with our client s policies. Monitor and ensure contractual obligations are delivered and logged accurately. Collaborate with marketing, finance, and client teams to optimise client experiences and operational efficiency. Analyse market trends, competitors, and risks to inform strategic decisions. Support GDPR compliance in all client and commercial dealings. They highly value the behaviours, attitudes and skills which will help you to develop and excel in this role. They are looking for someone who: Proven experience influencing decision-makers, negotiating, and presenting successfully. Demonstrable experience in events or venues ticketing. Strong sales experience, ideally within live events or the entertainment sector. Excellent organisational skills and ability to prioritise high volumes of work. Confident communicator, able to engage high-profile clients and speak to large audiences. Emotionally intelligent, resilient, and pragmatic with a creative approach to business development. In addition, the candidate will need to be enthusiastic, like minded and complement our client s experienced and talented team. If you have drive, passion, ambition and wish to play a part in their continuing success story this could be just the job for you. Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. Equality, Diversity and Inclusion Our client knows the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
Senior Manager, Trading Partner Quality Closing Date: 4th March 2026 (COB) Business Introduction We manufacture and supply reliable, high quality medicines and vaccines to meet patients' needs and drive our performance. Our network of 37 medicines and vaccines manufacturing sites delivered 1.7 billion packs of medicines and 409 million vaccine doses in 2024 to help make a positive impact on the health of millions of people. Our supply chain is not just core to our operations; it's vital to bringing our innovations to patients as quickly, efficiently and effectively as possible. Technology is transforming how we manufacture medicines and vaccines, enabling us to increase the speed, quality and scale of product supply. We need the very best minds and capability to help us on our journey to make more complex products, harnessing the power of smart manufacturing technologies including robotics, digital solutions and artificial intelligence to deliver for patients. Position Summary You will lead quality activities for GSK's trading partner operations in the United Kingdom. You will act as the Responsible Person for wholesale distribution and the Designated Person for active substance distribution. You will work with internal teams and external partners to keep supply chains compliant and resilient. We value practical, collaborative leaders who protect patient safety and enable efficient, compliant distribution. This role offers visible impact, career growth and the chance to contribute to our mission of uniting science, technology and talent to get ahead of disease together. Responsibilities Serve as Responsible Person for wholesale distribution and Designated Person for active substance distribution, ensuring legal and regulatory compliance. Own licensing and registrations required for trading operations and keep them current with national and international regulations. Lead the Trading Partner Quality Management System, maintaining policies, procedures and records to meet regulatory expectations. Manage quality risk and issue escalation through the Trading Partner Quality Risk Management Board and Quality Council. Provide quality oversight for audits, manage audit responses and drive corrective actions to closure. Lead, coach and develop a small team of quality specialists and assistants supporting trading partner activities. Working pattern and travel This role is based in the United Kingdom at GSKHQ site and follows a hybrid working model. You will work on site and remotely as required. Flexible hours may be needed for global collaboration. Travel may be required for stakeholder meetings or audits in the UK and internationally. Basic Qualifications Degree in a scientific, technical, legal or related discipline, or equivalent experience. Significant experience in quality, regulatory or compliance roles in a regulated industry. Practical knowledge of Good Distribution Practice and the Human Medicines Regulations, or equivalent national legislation. Experience managing Quality Management Systems and audit programs. Experience in licensing, registrations or regulatory affairs for distribution activities. Proven people leadership experience, including managing teams in a matrix environment. Preferred Qualifications Previous experience holding Responsible Person status with a national regulator. Knowledge of controlled drug licensing and precursor chemical requirements for the UK. Experience with active substance registrations and global trading services operations. Strong track record managing supplier or third party quality relationships. Experience using quality management systems such as Veeva or similar electronic QMS tools. Professional qualifications in quality, pharmacy, regulatory affairs or related fields. What we value in you You focus on outcomes and patient safety. You make clear, evidence based decisions. You build trusted working relationships across teams. You explain complex requirements in simple terms. You coach others and share knowledge. You welcome inclusion and different perspectives. You stay calm under pressure and keep work moving forward. How to apply If this role feels like a good next step, please apply now. Tell us how your experience will help deliver safe, compliant distribution and strengthen trading partner quality. We look forward to hearing from you. Why GSK? GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at where you can also request a call.
Feb 21, 2026
Full time
Senior Manager, Trading Partner Quality Closing Date: 4th March 2026 (COB) Business Introduction We manufacture and supply reliable, high quality medicines and vaccines to meet patients' needs and drive our performance. Our network of 37 medicines and vaccines manufacturing sites delivered 1.7 billion packs of medicines and 409 million vaccine doses in 2024 to help make a positive impact on the health of millions of people. Our supply chain is not just core to our operations; it's vital to bringing our innovations to patients as quickly, efficiently and effectively as possible. Technology is transforming how we manufacture medicines and vaccines, enabling us to increase the speed, quality and scale of product supply. We need the very best minds and capability to help us on our journey to make more complex products, harnessing the power of smart manufacturing technologies including robotics, digital solutions and artificial intelligence to deliver for patients. Position Summary You will lead quality activities for GSK's trading partner operations in the United Kingdom. You will act as the Responsible Person for wholesale distribution and the Designated Person for active substance distribution. You will work with internal teams and external partners to keep supply chains compliant and resilient. We value practical, collaborative leaders who protect patient safety and enable efficient, compliant distribution. This role offers visible impact, career growth and the chance to contribute to our mission of uniting science, technology and talent to get ahead of disease together. Responsibilities Serve as Responsible Person for wholesale distribution and Designated Person for active substance distribution, ensuring legal and regulatory compliance. Own licensing and registrations required for trading operations and keep them current with national and international regulations. Lead the Trading Partner Quality Management System, maintaining policies, procedures and records to meet regulatory expectations. Manage quality risk and issue escalation through the Trading Partner Quality Risk Management Board and Quality Council. Provide quality oversight for audits, manage audit responses and drive corrective actions to closure. Lead, coach and develop a small team of quality specialists and assistants supporting trading partner activities. Working pattern and travel This role is based in the United Kingdom at GSKHQ site and follows a hybrid working model. You will work on site and remotely as required. Flexible hours may be needed for global collaboration. Travel may be required for stakeholder meetings or audits in the UK and internationally. Basic Qualifications Degree in a scientific, technical, legal or related discipline, or equivalent experience. Significant experience in quality, regulatory or compliance roles in a regulated industry. Practical knowledge of Good Distribution Practice and the Human Medicines Regulations, or equivalent national legislation. Experience managing Quality Management Systems and audit programs. Experience in licensing, registrations or regulatory affairs for distribution activities. Proven people leadership experience, including managing teams in a matrix environment. Preferred Qualifications Previous experience holding Responsible Person status with a national regulator. Knowledge of controlled drug licensing and precursor chemical requirements for the UK. Experience with active substance registrations and global trading services operations. Strong track record managing supplier or third party quality relationships. Experience using quality management systems such as Veeva or similar electronic QMS tools. Professional qualifications in quality, pharmacy, regulatory affairs or related fields. What we value in you You focus on outcomes and patient safety. You make clear, evidence based decisions. You build trusted working relationships across teams. You explain complex requirements in simple terms. You coach others and share knowledge. You welcome inclusion and different perspectives. You stay calm under pressure and keep work moving forward. How to apply If this role feels like a good next step, please apply now. Tell us how your experience will help deliver safe, compliant distribution and strengthen trading partner quality. We look forward to hearing from you. Why GSK? GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at where you can also request a call.
Posted on: 18/02/2026 - Application Deadline: 04/03/2026 Are you ready tochart your own career path? With our refreshed strategy, we're building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success.This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes. At a glance: Location: London - Paddington Workplace Type: On-Site Employment Type: Permanent Seniority: Director The role: This role is part of the Technology Transformation Director leadership team, providing leadership to a globally distributed team reporting into the Technology Transformation Director. The role will lead our Quality Assurance function. You will define and implement a modern, comprehensive testing strategy across our core technology platforms, including Salesforce and our suite of customer-facing mobile apps. This role will embed a "quality-first" culture within our in-house and outsourced software development life cycle (SDLC). You will champion modern testing methodologies like Acceptance Test-Driven Development (ATDD) and Behaviour-Driven Development (BDD), collaborating with our Architecture, DevOps, and release management teams to ensure robust and timely product delivery. Key Responsibilities Support the development and execution of end-to-end testing and quality assurance, ensuring alignment with business objectives. Champion and embed a culture of quality, accountability, and continuous improvement. Define and track key quality metrics (KPIs) to measure product quality, team performance, and process effectiveness. Stay current on industry trends and emerging technologies in QA, AI, DevOps, and testing to drive innovation. QA & Testing Management Direct all testing activities across our key platforms: Salesforce: Oversee functional, integration, and regression testing for Sales, Service, and Financial Services Cloud implementations. Mobile Apps: Lead the testing strategy for native iOS and Android applications, covering functional, usability, performance, and security testing. Data Platforms: Ensure data integrity and quality by overseeing the testing of ETL/ELT pipelines, data models, and business intelligence reports. AI Applications: Develop a comprehensive QA strategy for emerging AI applications, and ensure adherence to applicable financial industry standards Establish and evolve our test automation framework to increase efficiency, accelerate delivery, and improve test coverage. Ensure a cohesive process that integrates automated testing at all levels (unit, integration, API, UI). Champion modern tools and methodologies like BDD and ATDD, collaborating closely with business and development teams to improve efficiency. DevOps & Release Management Drive automation to optimise continuous integration, automated testing, and continuous delivery processes, working with business leaders and cross-functional teams. Establish processes to coordinate end-to-end release management lifecycle, including scheduling, coordination, stakeholder communication, and deployment validation. Implement and manage release governance processes to mitigate risk and ensure production stability. Team & Stakeholder Management Collaborate with senior stakeholders, including Heads of Engineering, Product, and business leaders, to ensure alignment on quality standards and delivery schedules. Proven experience in a senior QA leadership role (e.g., Head of Testing, QA Director) within the financial services or FinTech sector. Demonstrable experience of working collaboratively with cross-functional and multi-vendor partners across locations and time zones (onshore and offshore). Demonstrated expertise in defining and executing testing strategies for complex, enterprise-level Salesforce ecosystems. Extensive hands-on experience with mobile application testing for both iOS and Android platforms. Strong experience in testing data platforms and warehouses. Expert-level understanding and practical experience implementing Agile/Scrum, BDD, and ATDD methodologies. Deep knowledge of DevOps principles and proven experience managing CI/CD pipelines (e.g., Azure DevOps, Jenkins, GitLab CI) and release management processes. Strong technical background with experience in test automation frameworks and tools (e.g., Selenium, Appium, Postman, Provar). We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What's in it for you? We reward youfor the work you do, whether that's through our discretionary annual bonus scheme that reflects bothpersonal and company performance, competitive annual leave allowance (28 daysplus bank holidays, with the option to purchase an additional 5 days), oronline rewards platform with a variety of discounts. We also havebenefits to support whatever stage of life you are in, including: Competitive parental leave (26 weeks full pay) Private medical insurance (optional taxable benefit) 10% non-contributory pension (increasing with length of service) Reasonable AdjustmentsWe're an equalopportunities employer and want to ensure our recruitment process is accessibleand inclusive for all, if you require reasonable adjustment(s) at any stageplease let us know by emailing us at Research tells usthat applicants (especially those from underrepresented groups) can be put offfrom applying for a role if they do not meet all the criteria or have been onan extended career-break. If you think you would be a good match for this role andcan demonstrate some transferable experience please apply, regardless ofwhether you tick every box. What's next? If you're excitedabout this role and believe you have the skills and experience we're lookingfor, we'd love to hear from you! Please submit an application by clicking'apply' below and our team will be in touch. As a businessregulated by the FCA we would advise you to familiarise yourself with theconduct regulations and in particular consumer duty obligations prior to aninterview with SJP.
Feb 21, 2026
Full time
Posted on: 18/02/2026 - Application Deadline: 04/03/2026 Are you ready tochart your own career path? With our refreshed strategy, we're building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success.This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes. At a glance: Location: London - Paddington Workplace Type: On-Site Employment Type: Permanent Seniority: Director The role: This role is part of the Technology Transformation Director leadership team, providing leadership to a globally distributed team reporting into the Technology Transformation Director. The role will lead our Quality Assurance function. You will define and implement a modern, comprehensive testing strategy across our core technology platforms, including Salesforce and our suite of customer-facing mobile apps. This role will embed a "quality-first" culture within our in-house and outsourced software development life cycle (SDLC). You will champion modern testing methodologies like Acceptance Test-Driven Development (ATDD) and Behaviour-Driven Development (BDD), collaborating with our Architecture, DevOps, and release management teams to ensure robust and timely product delivery. Key Responsibilities Support the development and execution of end-to-end testing and quality assurance, ensuring alignment with business objectives. Champion and embed a culture of quality, accountability, and continuous improvement. Define and track key quality metrics (KPIs) to measure product quality, team performance, and process effectiveness. Stay current on industry trends and emerging technologies in QA, AI, DevOps, and testing to drive innovation. QA & Testing Management Direct all testing activities across our key platforms: Salesforce: Oversee functional, integration, and regression testing for Sales, Service, and Financial Services Cloud implementations. Mobile Apps: Lead the testing strategy for native iOS and Android applications, covering functional, usability, performance, and security testing. Data Platforms: Ensure data integrity and quality by overseeing the testing of ETL/ELT pipelines, data models, and business intelligence reports. AI Applications: Develop a comprehensive QA strategy for emerging AI applications, and ensure adherence to applicable financial industry standards Establish and evolve our test automation framework to increase efficiency, accelerate delivery, and improve test coverage. Ensure a cohesive process that integrates automated testing at all levels (unit, integration, API, UI). Champion modern tools and methodologies like BDD and ATDD, collaborating closely with business and development teams to improve efficiency. DevOps & Release Management Drive automation to optimise continuous integration, automated testing, and continuous delivery processes, working with business leaders and cross-functional teams. Establish processes to coordinate end-to-end release management lifecycle, including scheduling, coordination, stakeholder communication, and deployment validation. Implement and manage release governance processes to mitigate risk and ensure production stability. Team & Stakeholder Management Collaborate with senior stakeholders, including Heads of Engineering, Product, and business leaders, to ensure alignment on quality standards and delivery schedules. Proven experience in a senior QA leadership role (e.g., Head of Testing, QA Director) within the financial services or FinTech sector. Demonstrable experience of working collaboratively with cross-functional and multi-vendor partners across locations and time zones (onshore and offshore). Demonstrated expertise in defining and executing testing strategies for complex, enterprise-level Salesforce ecosystems. Extensive hands-on experience with mobile application testing for both iOS and Android platforms. Strong experience in testing data platforms and warehouses. Expert-level understanding and practical experience implementing Agile/Scrum, BDD, and ATDD methodologies. Deep knowledge of DevOps principles and proven experience managing CI/CD pipelines (e.g., Azure DevOps, Jenkins, GitLab CI) and release management processes. Strong technical background with experience in test automation frameworks and tools (e.g., Selenium, Appium, Postman, Provar). We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What's in it for you? We reward youfor the work you do, whether that's through our discretionary annual bonus scheme that reflects bothpersonal and company performance, competitive annual leave allowance (28 daysplus bank holidays, with the option to purchase an additional 5 days), oronline rewards platform with a variety of discounts. We also havebenefits to support whatever stage of life you are in, including: Competitive parental leave (26 weeks full pay) Private medical insurance (optional taxable benefit) 10% non-contributory pension (increasing with length of service) Reasonable AdjustmentsWe're an equalopportunities employer and want to ensure our recruitment process is accessibleand inclusive for all, if you require reasonable adjustment(s) at any stageplease let us know by emailing us at Research tells usthat applicants (especially those from underrepresented groups) can be put offfrom applying for a role if they do not meet all the criteria or have been onan extended career-break. If you think you would be a good match for this role andcan demonstrate some transferable experience please apply, regardless ofwhether you tick every box. What's next? If you're excitedabout this role and believe you have the skills and experience we're lookingfor, we'd love to hear from you! Please submit an application by clicking'apply' below and our team will be in touch. As a businessregulated by the FCA we would advise you to familiarise yourself with theconduct regulations and in particular consumer duty obligations prior to aninterview with SJP.
Activist Development Support Officer Based at the NEU Head Office (London, WC1H 9BD) Part-time (3 days per week), permanent Commencing salary £54,748 per annum (to be paid pro-rata) The National Education Union is a powerful force for change in education, representing 500,000 teachers, lecturers, support staff, and leaders. As we have just completed an extensive staffing review, this is an exciting time to join us on our journey to becoming a more agile, strategic, and powerfully coordinated trade union-ready to meet the challenges of the future and drive lasting change in education. We're currently recruiting an Activist Development Support Officer to support the development, delivery and evaluation of the union's activist development programme of training, conferences and activities, including our equality conferences. Reporting to the National Organiser Activist Development, in this busy role you will assist the team to organise activist development initiatives and associated programmes of work across the team, liaising directly with relevant Organising Forum members, activists and local officers to ensure maximum member and activist engagement. You will also support the team in organising regular conferences for NEU local district and branch officers, taking the lead to co-ordinate the programme, issue event publicity, provision materials and liaise with staff to develop keynote, plenary and workshop session content. We are looking for applicants with proven project management skills and the ability to handle multiple projects concurrently and devise event content, activities and support materials, including via digital platforms. The successful applicant will also need to have good knowledge of the NEU political, educational and legal contexts, and ideally would have previous trade union organising and recruitment experience, including working locally with trade union branches. Crucial to this role will also be the applicant's ability to work work independently, to exercise judgement and make decisions within accepted parameters and also engaging and working constructively with local officers and activists. The role will be based at Hamilton House, our London headquarters, and the NEU offers a hybrid working programme requiring the role holder to work from Hamilton House three days per week with the remaining days at home subject to operational needs. In addition to salary, we offer good conditions including 33 days' annual leave plus Christmas closure days and a defined benefit pension scheme. Salary and benefits will be calculated pro-rata for part-time applicants. Further details can be downloaded from our website via the button below, where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day Monday 2 March 2026. We reserve the right to end the deadline early should we receive a high number of applicants. We welcome applications from individuals seeking part-time, job-share or other flexible working arrangements. THE UNION IS FUNDAMENTALLY COMMITTED TO EQUAL OPPORTUNITIES IN ITS POLICIES AND PRACTICE
Feb 21, 2026
Full time
Activist Development Support Officer Based at the NEU Head Office (London, WC1H 9BD) Part-time (3 days per week), permanent Commencing salary £54,748 per annum (to be paid pro-rata) The National Education Union is a powerful force for change in education, representing 500,000 teachers, lecturers, support staff, and leaders. As we have just completed an extensive staffing review, this is an exciting time to join us on our journey to becoming a more agile, strategic, and powerfully coordinated trade union-ready to meet the challenges of the future and drive lasting change in education. We're currently recruiting an Activist Development Support Officer to support the development, delivery and evaluation of the union's activist development programme of training, conferences and activities, including our equality conferences. Reporting to the National Organiser Activist Development, in this busy role you will assist the team to organise activist development initiatives and associated programmes of work across the team, liaising directly with relevant Organising Forum members, activists and local officers to ensure maximum member and activist engagement. You will also support the team in organising regular conferences for NEU local district and branch officers, taking the lead to co-ordinate the programme, issue event publicity, provision materials and liaise with staff to develop keynote, plenary and workshop session content. We are looking for applicants with proven project management skills and the ability to handle multiple projects concurrently and devise event content, activities and support materials, including via digital platforms. The successful applicant will also need to have good knowledge of the NEU political, educational and legal contexts, and ideally would have previous trade union organising and recruitment experience, including working locally with trade union branches. Crucial to this role will also be the applicant's ability to work work independently, to exercise judgement and make decisions within accepted parameters and also engaging and working constructively with local officers and activists. The role will be based at Hamilton House, our London headquarters, and the NEU offers a hybrid working programme requiring the role holder to work from Hamilton House three days per week with the remaining days at home subject to operational needs. In addition to salary, we offer good conditions including 33 days' annual leave plus Christmas closure days and a defined benefit pension scheme. Salary and benefits will be calculated pro-rata for part-time applicants. Further details can be downloaded from our website via the button below, where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day Monday 2 March 2026. We reserve the right to end the deadline early should we receive a high number of applicants. We welcome applications from individuals seeking part-time, job-share or other flexible working arrangements. THE UNION IS FUNDAMENTALLY COMMITTED TO EQUAL OPPORTUNITIES IN ITS POLICIES AND PRACTICE
