Are you an organised, proactive professional with a passion for delivering excellent customer service and high-quality housing services? I am looking for a Repairs Coordinator to join our small, ambitious team and play a key role in maintaining safe, well-managed homes and thriving communities. About the Role Reporting to the Head of Operations, you will be at the heart of our repairs service, acting as the first point of contact for residents and ensuring that repairs are delivered efficiently, on time, and to a high standard. You will coordinate day-to-day repairs, manage contractor relationships, support compliance activities, and contribute to delivering a seamless and responsive service for residents. Key Responsibilities Act as a front-facing contact for residents, delivering excellent customer service across a range of housing queries Coordinate and manage responsive repairs, ensuring works are completed on time, within budget, and to a high standard Allocate work orders to contractors, monitor progress, and ensure KPIs are met Build and manage strong contractor relationships to ensure value for money and high-quality service delivery Support the turnaround of void properties to ensure homes are relet quickly and to a high standard Maintain accurate repairs data and process invoices efficiently Support health & safety compliance by coordinating access and maintaining up-to-date records Work collaboratively to manage complaints, minimise disrepair cases, and improve resident satisfaction About You I am looking for someone who is: Experienced in a housing or related environment, particularly in responsive repairs Highly organised, with strong time management and the ability to prioritise effectively A confident communicator with a strong customer-focused approach Proactive in identifying and resolving issues before they escalate Comfortable working independently and as part of a team Detail-oriented, with a strong focus on data accuracy and process improvement Adaptable, with a flexible and hands-on approach Skills & Experience Experience in a social housing or property-related role Knowledge of reactive repairs and contractor management Strong IT skills (Microsoft 365; housing systems experience desirable) Ability to manage multiple tasks in a fast-paced environment Qualifications Level 4 qualification in Housing or Housing Maintenance (or willingness to work towards this within 12 months) What They Offer Agile working with a minimum of three days on-site 25 days annual leave rising to 30 days, plus bank holidays Additional Health & Wellbeing days and volunteering leave Pension scheme (with enhanced employer contributions post-probation) Health plan Ongoing professional development and support for qualifications Why Join Them? You'll be part of a close-knit, forward-thinking organisation where your contribution truly matters. This is an opportunity to shape services, improve processes, and make a real difference to residents' lives.
May 05, 2026
Full time
Are you an organised, proactive professional with a passion for delivering excellent customer service and high-quality housing services? I am looking for a Repairs Coordinator to join our small, ambitious team and play a key role in maintaining safe, well-managed homes and thriving communities. About the Role Reporting to the Head of Operations, you will be at the heart of our repairs service, acting as the first point of contact for residents and ensuring that repairs are delivered efficiently, on time, and to a high standard. You will coordinate day-to-day repairs, manage contractor relationships, support compliance activities, and contribute to delivering a seamless and responsive service for residents. Key Responsibilities Act as a front-facing contact for residents, delivering excellent customer service across a range of housing queries Coordinate and manage responsive repairs, ensuring works are completed on time, within budget, and to a high standard Allocate work orders to contractors, monitor progress, and ensure KPIs are met Build and manage strong contractor relationships to ensure value for money and high-quality service delivery Support the turnaround of void properties to ensure homes are relet quickly and to a high standard Maintain accurate repairs data and process invoices efficiently Support health & safety compliance by coordinating access and maintaining up-to-date records Work collaboratively to manage complaints, minimise disrepair cases, and improve resident satisfaction About You I am looking for someone who is: Experienced in a housing or related environment, particularly in responsive repairs Highly organised, with strong time management and the ability to prioritise effectively A confident communicator with a strong customer-focused approach Proactive in identifying and resolving issues before they escalate Comfortable working independently and as part of a team Detail-oriented, with a strong focus on data accuracy and process improvement Adaptable, with a flexible and hands-on approach Skills & Experience Experience in a social housing or property-related role Knowledge of reactive repairs and contractor management Strong IT skills (Microsoft 365; housing systems experience desirable) Ability to manage multiple tasks in a fast-paced environment Qualifications Level 4 qualification in Housing or Housing Maintenance (or willingness to work towards this within 12 months) What They Offer Agile working with a minimum of three days on-site 25 days annual leave rising to 30 days, plus bank holidays Additional Health & Wellbeing days and volunteering leave Pension scheme (with enhanced employer contributions post-probation) Health plan Ongoing professional development and support for qualifications Why Join Them? You'll be part of a close-knit, forward-thinking organisation where your contribution truly matters. This is an opportunity to shape services, improve processes, and make a real difference to residents' lives.
CSL's R&D organization is accelerating innovation to deliver greater impact for patients. With a project-led structure and a focus on collaboration, were building a future-ready team that thrives in dynamic biotech ecosystems. Joining CSL now means being part of an agile team committed to developing therapies that make a meaningful difference worldwide click apply for full job details
May 05, 2026
Full time
CSL's R&D organization is accelerating innovation to deliver greater impact for patients. With a project-led structure and a focus on collaboration, were building a future-ready team that thrives in dynamic biotech ecosystems. Joining CSL now means being part of an agile team committed to developing therapies that make a meaningful difference worldwide click apply for full job details
Product Manager Bury St Edmunds Competitive Salary Hybrid, once trained We are searching for an experienced Product Manager on behalf of our client. This role carries responsibility for shaping and delivering a clear product direction across a portfolio of offerings, ensuring products are strategically aligned, commercially viable, and customer-focused. The successful individual will operate at a senior level, balancing long-term vision with practical delivery. They will provide leadership across product disciplines, work closely with technical and commercial teams, and play a key role in ensuring products evolve in line with organisational priorities and market demand. Key Responsibilities: Create, communicate and oversee the company-wide product strategy, aligning it to commercial goals and overall business strategy. Manage a portfolio of products, ensuring each has a roadmap, measurable outcomes and commercial accountability. Establish and embed best-practice product management processes that support the business in achieving its strategic objectives. Apply customer insight, market understanding and partner feedback to inform product direction and continuous improvement. Identify opportunities for innovation, product expansion, modernisation and differentiation, ensuring our products remain competitive and evolve with market expectations. Own and monitor product performance across key KPIs, using data to inform decisions and ensure products meet customer and commercial goals. Provide leadership, coaching and development to a team of Product Owners, promoting clear standards, accountability and continuous growth. Strengthen alignment between technical and commercial teams to ensure products deliver value efficiently and predictably. Support go-to-market strategies, product positioning and internal training to ensure the wider team can confidently communicate and deliver the product. Balances long-term strategic goals with short term delivery priorities. Interprets data, customer insight and market intelligence to make evidence-based decisions. Requirements: Balances long-term strategic goals with short term delivery priorities. Interprets data, customer insight and market intelligence to make evidence-based decisions. Strong understanding of agile/scrum methodologies. Strong business acumen - a good business head with the ability to make sound decisions that align with company goals and customer needs. Tech- savvy to enable you to understand the nuances and workings of our client's technologies. Experience managing work items using Jira, DevOps or similar software. Ability to build strong cross-functional, internal relationships and align stakeholders in shared goals. Experience supporting go-to-market planning, pricing and product positioning. Excellent communication skills, able to present complex information clearly to non-technical audiences. Comfortable making decisions in fast-changing environments. Desirable: Proven record of creating and executing product vision, strategy, and multi-year roadmaps for a Product portfolio. Previous experience of introducing and implementing product management processes and leading a team of Product Owners or similar roles. If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)
May 05, 2026
Full time
Product Manager Bury St Edmunds Competitive Salary Hybrid, once trained We are searching for an experienced Product Manager on behalf of our client. This role carries responsibility for shaping and delivering a clear product direction across a portfolio of offerings, ensuring products are strategically aligned, commercially viable, and customer-focused. The successful individual will operate at a senior level, balancing long-term vision with practical delivery. They will provide leadership across product disciplines, work closely with technical and commercial teams, and play a key role in ensuring products evolve in line with organisational priorities and market demand. Key Responsibilities: Create, communicate and oversee the company-wide product strategy, aligning it to commercial goals and overall business strategy. Manage a portfolio of products, ensuring each has a roadmap, measurable outcomes and commercial accountability. Establish and embed best-practice product management processes that support the business in achieving its strategic objectives. Apply customer insight, market understanding and partner feedback to inform product direction and continuous improvement. Identify opportunities for innovation, product expansion, modernisation and differentiation, ensuring our products remain competitive and evolve with market expectations. Own and monitor product performance across key KPIs, using data to inform decisions and ensure products meet customer and commercial goals. Provide leadership, coaching and development to a team of Product Owners, promoting clear standards, accountability and continuous growth. Strengthen alignment between technical and commercial teams to ensure products deliver value efficiently and predictably. Support go-to-market strategies, product positioning and internal training to ensure the wider team can confidently communicate and deliver the product. Balances long-term strategic goals with short term delivery priorities. Interprets data, customer insight and market intelligence to make evidence-based decisions. Requirements: Balances long-term strategic goals with short term delivery priorities. Interprets data, customer insight and market intelligence to make evidence-based decisions. Strong understanding of agile/scrum methodologies. Strong business acumen - a good business head with the ability to make sound decisions that align with company goals and customer needs. Tech- savvy to enable you to understand the nuances and workings of our client's technologies. Experience managing work items using Jira, DevOps or similar software. Ability to build strong cross-functional, internal relationships and align stakeholders in shared goals. Experience supporting go-to-market planning, pricing and product positioning. Excellent communication skills, able to present complex information clearly to non-technical audiences. Comfortable making decisions in fast-changing environments. Desirable: Proven record of creating and executing product vision, strategy, and multi-year roadmaps for a Product portfolio. Previous experience of introducing and implementing product management processes and leading a team of Product Owners or similar roles. If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)
The Institution of Engineering & Technology
Stevenage, Hertfordshire
Are you an experienced operational leader in Professional Registration or Fellowship, ready to shape how we deliver at scale? Do you bring the credibility and gravitas to influence senior stakeholders and volunteer leaders across a global network? Can you drive operational excellence while transforming the end-to-end professional recognition experience? Up to £67,500 Permanent / Full Time Stevenage with Hybrid Working What you'll be doing As our Professional Registration Operations Manager, you'll lead the delivery and continuous improvement of our Professional Registration and Fellowship operations, ensuring a high-quality, efficient, and consistent experience for members, applicants and volunteers. You'll oversee the full operational landscape, from registration engagement through to compliance and assurance, making sure processes are robust, scalable and aligned with regulatory requirements. At the same time, you'll be looking ahead, identifying opportunities to improve efficiency, streamline volunteer touchpoints, and enhance the overall experience. This is a highly visible role where you'll work closely with volunteers, assessors and professional partners. You'll bring credibility and confidence to these relationships, acting as a trusted point of contact and ensuring our processes reflect the professionalism and standards expected of the IET. You'll also lead and develop a high-performing team, creating clarity, structure and a shared focus on delivery. Alongside this, you'll work collaboratively across the IET, ensuring a joined-up approach with colleagues in product, engagement, people and technology teams. A key part of the role will be using data and insight to monitor performance, identify areas for improvement and drive informed decision-making. Whether it's improving turnaround times, enhancing quality or optimising processes, you'll play a central role in shaping how we deliver operational excellence. What we hope you can bring to the role We're looking for an experienced operational leader with a strong understanding of Professional Registration, Fellowship or similar assessment-based processes. You'll bring credibility in this space; ideally through your own professional registration (such as CEng or IEng) or through direct experience working with volunteer-led technical committees or assessment panels. You'll be confident engaging with volunteers as peers, building trust and influencing effectively. You'll have a proven track record of improving processes and driving efficiency, with a focus on creating better experiences for both applicants and volunteers. You'll be comfortable working with data, identifying opportunities for automation, and implementing practical, scalable solutions. Strong stakeholder management is essential. You'll be confident working across all levels of the IET, as well as with external bodies and partners, balancing different priorities while maintaining a clear focus on quality and outcomes. You'll also be an experienced people leader; someone who can coach, support and develop teams while creating a positive, high-performing environment. Above all, you'll be someone who takes ownership, brings energy to continuous improvement, and is motivated by delivering a best-in-class professional recognition experience with a dual focus on both applicant and volunteer experience. Please note, this role is known internally as Operations Manager - Registration and Fellowship. A little more about the role Lead the operational delivery of Professional Registration and Fellowship processes. Manage Registration Engagement and professional compliance activities. Build strong relationships with volunteers, assessors, and professional partners. Drive continuous improvement, identifying efficiencies and enhancing processes. Oversee operational planning, budgets, and performance against KPIs and SLAs. Ensure compliance with regulatory, assurance, and professional standards. Lead, coach and develop a high-performing operations team. Work collaboratively across teams to deliver a joined-up, one-team approach. Use data and insight to monitor performance and inform decision-making. Act as an advocate and figurehead for operational excellence in professional recognition. A little more about what we're looking for Strong experience in Professional Registration, Fellowship or similar assessment-based environments. Credibility with volunteers, ideally through CEng/IEng registration or equivalent experience. Proven experience managing and improving operational processes, ideally from within a membership-body or similar environment. Strong stakeholder management skills, with confidence working at all levels. Experience leading and developing teams. Ability to use data and insight to drive decisions and improvements. Good understanding of compliance, assurance and regulatory requirements. Experience in process optimisation or automation would be beneficial. We'd love to get to know you Is imposter syndrome creeping in? Don't let it stop you; if you meet most (not all!) of the criteria, please apply. We'd much rather hear from you and review your application than miss out altogether. Please download the full Job Description for a little more information about the role; but also, keep in mind that we're open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.
May 05, 2026
Full time
Are you an experienced operational leader in Professional Registration or Fellowship, ready to shape how we deliver at scale? Do you bring the credibility and gravitas to influence senior stakeholders and volunteer leaders across a global network? Can you drive operational excellence while transforming the end-to-end professional recognition experience? Up to £67,500 Permanent / Full Time Stevenage with Hybrid Working What you'll be doing As our Professional Registration Operations Manager, you'll lead the delivery and continuous improvement of our Professional Registration and Fellowship operations, ensuring a high-quality, efficient, and consistent experience for members, applicants and volunteers. You'll oversee the full operational landscape, from registration engagement through to compliance and assurance, making sure processes are robust, scalable and aligned with regulatory requirements. At the same time, you'll be looking ahead, identifying opportunities to improve efficiency, streamline volunteer touchpoints, and enhance the overall experience. This is a highly visible role where you'll work closely with volunteers, assessors and professional partners. You'll bring credibility and confidence to these relationships, acting as a trusted point of contact and ensuring our processes reflect the professionalism and standards expected of the IET. You'll also lead and develop a high-performing team, creating clarity, structure and a shared focus on delivery. Alongside this, you'll work collaboratively across the IET, ensuring a joined-up approach with colleagues in product, engagement, people and technology teams. A key part of the role will be using data and insight to monitor performance, identify areas for improvement and drive informed decision-making. Whether it's improving turnaround times, enhancing quality or optimising processes, you'll play a central role in shaping how we deliver operational excellence. What we hope you can bring to the role We're looking for an experienced operational leader with a strong understanding of Professional Registration, Fellowship or similar assessment-based processes. You'll bring credibility in this space; ideally through your own professional registration (such as CEng or IEng) or through direct experience working with volunteer-led technical committees or assessment panels. You'll be confident engaging with volunteers as peers, building trust and influencing effectively. You'll have a proven track record of improving processes and driving efficiency, with a focus on creating better experiences for both applicants and volunteers. You'll be comfortable working with data, identifying opportunities for automation, and implementing practical, scalable solutions. Strong stakeholder management is essential. You'll be confident working across all levels of the IET, as well as with external bodies and partners, balancing different priorities while maintaining a clear focus on quality and outcomes. You'll also be an experienced people leader; someone who can coach, support and develop teams while creating a positive, high-performing environment. Above all, you'll be someone who takes ownership, brings energy to continuous improvement, and is motivated by delivering a best-in-class professional recognition experience with a dual focus on both applicant and volunteer experience. Please note, this role is known internally as Operations Manager - Registration and Fellowship. A little more about the role Lead the operational delivery of Professional Registration and Fellowship processes. Manage Registration Engagement and professional compliance activities. Build strong relationships with volunteers, assessors, and professional partners. Drive continuous improvement, identifying efficiencies and enhancing processes. Oversee operational planning, budgets, and performance against KPIs and SLAs. Ensure compliance with regulatory, assurance, and professional standards. Lead, coach and develop a high-performing operations team. Work collaboratively across teams to deliver a joined-up, one-team approach. Use data and insight to monitor performance and inform decision-making. Act as an advocate and figurehead for operational excellence in professional recognition. A little more about what we're looking for Strong experience in Professional Registration, Fellowship or similar assessment-based environments. Credibility with volunteers, ideally through CEng/IEng registration or equivalent experience. Proven experience managing and improving operational processes, ideally from within a membership-body or similar environment. Strong stakeholder management skills, with confidence working at all levels. Experience leading and developing teams. Ability to use data and insight to drive decisions and improvements. Good understanding of compliance, assurance and regulatory requirements. Experience in process optimisation or automation would be beneficial. We'd love to get to know you Is imposter syndrome creeping in? Don't let it stop you; if you meet most (not all!) of the criteria, please apply. We'd much rather hear from you and review your application than miss out altogether. Please download the full Job Description for a little more information about the role; but also, keep in mind that we're open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.
Locations: Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, Salford As Head of DDaT Portfolio Management , you'll shape how digital, data and technology work is planned, governed and supported, helping teams succeed while ensuring transparency, value for money and confidence at senior levels. What you'll be doing In this senior leadership role, you will: Set the strategic direction for the DDaT PMO, focusing on insight, prioritisation and value Design proportionate, enabling governance that supports delivery rather than slowing it down Provide oversight across finance, commercial activity, assurance and portfolio reporting Build trusted relationships with senior leaders across DDaT, DBT and partner organisations Oversee a large and complex DDaT budget , supporting strong forecasting and transparent decision making Lead the DDaT commercial pipeline , strengthening capability across contracts and supplier management Ensure workforce and supplier plans are sustainable, affordable and future focused Champion GDS functional standards , helping teams confidently navigate assurance and spend controls Leadership & culture You'll lead a diverse, high performing team, with line management responsibility for around 3 direct reports and oversight of a wider portfolio of around 20 colleagues . Who this role is for You'll be a strong fit if you are: An experienced PMO or portfolio leader , ideally in a DDaT environment Confident leading finance, commercial and governance activity in complex organisations A collaborative, inclusive leader who builds high performing teams Comfortable explaining complex or technical issues to senior, non technical stakeholders Experience of agile delivery and professional qualifications (or willingness to work towards them) are welcome, but not essential. Apply now View the full job description and apply via Civil Service Jobs
May 05, 2026
Full time
Locations: Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, Salford As Head of DDaT Portfolio Management , you'll shape how digital, data and technology work is planned, governed and supported, helping teams succeed while ensuring transparency, value for money and confidence at senior levels. What you'll be doing In this senior leadership role, you will: Set the strategic direction for the DDaT PMO, focusing on insight, prioritisation and value Design proportionate, enabling governance that supports delivery rather than slowing it down Provide oversight across finance, commercial activity, assurance and portfolio reporting Build trusted relationships with senior leaders across DDaT, DBT and partner organisations Oversee a large and complex DDaT budget , supporting strong forecasting and transparent decision making Lead the DDaT commercial pipeline , strengthening capability across contracts and supplier management Ensure workforce and supplier plans are sustainable, affordable and future focused Champion GDS functional standards , helping teams confidently navigate assurance and spend controls Leadership & culture You'll lead a diverse, high performing team, with line management responsibility for around 3 direct reports and oversight of a wider portfolio of around 20 colleagues . Who this role is for You'll be a strong fit if you are: An experienced PMO or portfolio leader , ideally in a DDaT environment Confident leading finance, commercial and governance activity in complex organisations A collaborative, inclusive leader who builds high performing teams Comfortable explaining complex or technical issues to senior, non technical stakeholders Experience of agile delivery and professional qualifications (or willingness to work towards them) are welcome, but not essential. Apply now View the full job description and apply via Civil Service Jobs
Location Cardiff, Croydon, Glasgow, Manchester, Sheffield About the job Job summary We are looking to recruit 3 Portfolio Chief Technology Officer (CTO) roles. Two of which will support our Migration and Borders Digital Group, and the remaining role will support our Enterprise Services teams. As a key member of the Home Office Government Digital and Data Profession leadership team, you will play a critical role in providing Government Digital and Data services at the Home Office, supporting vital national infrastructure and Home Office services. Your role will involve supporting a user-base of 35,000+ Home Office users, over 400 public-facing services used by millions, and diverse critical business areas including UK Visa & Immigration, Border Force, HMPO and policing. As a Deputy Director Portfolio CTO, you will be accountable for leading the technical strategy for the Portfolio, and the wider technology professional community. You will provide technical direction for the delivery of government services, leading design, build and management activity across all areas of architecture, infrastructure, security and engineering. You will identify underlying technology requirements to support business platform capability and lead a team of technology specialists to create cutting-edge services. You will be required to build strategic, collaborative and constructive relationships with a growing ecosystem of digital and third-party technology suppliers. This will include championing emerging standards, principles or policies to support with this collaboration. You will identify how technical teams can become leaner by removing unnecessary overheads and advising on how they can deliver more with existing capabilities. Through establishing effective ways of working, you will ensure that we meet our commitments, increasing the certainty of the outcomes we achieve. You will be accountable for ensuring that we deliver to cost and quality standards and managing risks and dependencies across multiple teams. We are looking for someone who is strategic and forward thinking in terms of how we engage with the business, use technology and achieve our long-term goals. You will strive to deliver better outcomes and value for money by encouraging and embedding a culture of continuous improvement within the portfolio and across wider technology teams. As a leader within Home Office Government Digital and Data Profession and the Portfolio, you will inspire others and establish a team and a culture that individuals feel proud to be apart of. Job description For full details of all three roles, please see the Candidate Pack on the Civil Service website. Person specification Essential Criteria The successful candidate will be able to demonstrate experience of: Providing clear technical leadership and authority across technology, platforms and architecture within a large, complex organisation. Setting and owning enterprise-level technology and platform direction, translating organisational goals into coherent strategy, priorities and investment decisions. Leading and influencing across a matrixed, federated organisation, building trusted relationships with stakeholders at all levels (including senior leaders and non-technical audiences). Understanding cyber security, risk management and assurance in a highly regulated enterprise context, and assessing and clearly articulating technical risk and architectural maturity to senior stakeholders. Embedding architecture governance, standards and assurance into business-as-usual delivery to improve consistency, quality and pace. Driving innovation and continuous improvement to increase the efficiency, resilience and value for money of platform and technology services. Desirable Criteria It would also be desirable to demonstrate experience of: Operating at executive or senior leadership level within a large or highly regulated organisation, including managing substantial technology investment and making value for money decisions across complex portfolios. Leading significant technology, platform, or digital transformation at scale, including modernisation of legacy and mission critical systems, using modern product led and Agile approaches. Driving cross portfolio collaboration, convergence or reuse of platforms, services, or standards in a multi team environment, with accountability for delivering and operating live services/products that meet user needs and performance expectations. Interested? Apply via Civil Service Jobs for full role details.
May 05, 2026
Full time
Location Cardiff, Croydon, Glasgow, Manchester, Sheffield About the job Job summary We are looking to recruit 3 Portfolio Chief Technology Officer (CTO) roles. Two of which will support our Migration and Borders Digital Group, and the remaining role will support our Enterprise Services teams. As a key member of the Home Office Government Digital and Data Profession leadership team, you will play a critical role in providing Government Digital and Data services at the Home Office, supporting vital national infrastructure and Home Office services. Your role will involve supporting a user-base of 35,000+ Home Office users, over 400 public-facing services used by millions, and diverse critical business areas including UK Visa & Immigration, Border Force, HMPO and policing. As a Deputy Director Portfolio CTO, you will be accountable for leading the technical strategy for the Portfolio, and the wider technology professional community. You will provide technical direction for the delivery of government services, leading design, build and management activity across all areas of architecture, infrastructure, security and engineering. You will identify underlying technology requirements to support business platform capability and lead a team of technology specialists to create cutting-edge services. You will be required to build strategic, collaborative and constructive relationships with a growing ecosystem of digital and third-party technology suppliers. This will include championing emerging standards, principles or policies to support with this collaboration. You will identify how technical teams can become leaner by removing unnecessary overheads and advising on how they can deliver more with existing capabilities. Through establishing effective ways of working, you will ensure that we meet our commitments, increasing the certainty of the outcomes we achieve. You will be accountable for ensuring that we deliver to cost and quality standards and managing risks and dependencies across multiple teams. We are looking for someone who is strategic and forward thinking in terms of how we engage with the business, use technology and achieve our long-term goals. You will strive to deliver better outcomes and value for money by encouraging and embedding a culture of continuous improvement within the portfolio and across wider technology teams. As a leader within Home Office Government Digital and Data Profession and the Portfolio, you will inspire others and establish a team and a culture that individuals feel proud to be apart of. Job description For full details of all three roles, please see the Candidate Pack on the Civil Service website. Person specification Essential Criteria The successful candidate will be able to demonstrate experience of: Providing clear technical leadership and authority across technology, platforms and architecture within a large, complex organisation. Setting and owning enterprise-level technology and platform direction, translating organisational goals into coherent strategy, priorities and investment decisions. Leading and influencing across a matrixed, federated organisation, building trusted relationships with stakeholders at all levels (including senior leaders and non-technical audiences). Understanding cyber security, risk management and assurance in a highly regulated enterprise context, and assessing and clearly articulating technical risk and architectural maturity to senior stakeholders. Embedding architecture governance, standards and assurance into business-as-usual delivery to improve consistency, quality and pace. Driving innovation and continuous improvement to increase the efficiency, resilience and value for money of platform and technology services. Desirable Criteria It would also be desirable to demonstrate experience of: Operating at executive or senior leadership level within a large or highly regulated organisation, including managing substantial technology investment and making value for money decisions across complex portfolios. Leading significant technology, platform, or digital transformation at scale, including modernisation of legacy and mission critical systems, using modern product led and Agile approaches. Driving cross portfolio collaboration, convergence or reuse of platforms, services, or standards in a multi team environment, with accountability for delivering and operating live services/products that meet user needs and performance expectations. Interested? Apply via Civil Service Jobs for full role details.
Blue Light Card. Individually great, together unstoppable The Role and the Team At Blue Light Card, we're on a mission to support our millions of members with meaningful digital experiences. We have recently undertaken a replatforming transformation, setting the foundations to tackle exciting greenfield projects and further enhance the experience for our members. With plenty of opportunities ahead, we're looking for talented engineers who are eager to make an impact. Collaboration is at the heart of our work, we partner closely with the Product team in an agile squad structure, focusing on key outcomes such as share of wallet, personalisation, member growth & engagement, and platform evolution. What You'll Do Drive improvements through experimentation and A/B testing to ensure our application remains technologically relevant Take full ownership of your domain, contributing your expertise to foster a collaborative and innovative team culture Task delivery and solution design for mid-sized features and engineering problems, consistently questioning choices to actively contribute to continuous delivery and improvement Proactively share the benefits of your experience with the team, nurturing them and acting as a mentor to junior engineers Actively demonstrate resourcefulness and problem-solving skills Contribute to the establishment and maintenance of a continuous delivery pipeline, ensuring efficient and reliable software delivery What You'll Bring Extensive experience in our modern technology stack which includes React, Node.js and Typescript Experience with the AWS services such as Amazon Cognito, DynamoDB Lambda, S3, Eventbridge, AppSync, API Gateway and SQS Experience using Serverless stack to build and deploy serverless applications into AWS cloud Exceptional communication skills within the team and across technical and non-technical stakeholders A passion for mentoring junior engineer, sharing knowledge, and cultivating a collaborative learning environment Flexible and adaptable problem-solving skills, capable of adjusting strategies in response to changing priorities and evolving business needs Proactive approach to seeking opportunities for process improvement, leveraging feedback loops to enhance team efficiency and project outcomes Ability to thrive in complex and ambiguous situations, navigating uncertainties and turning challenges into opportunities Our Culture Our mission is simple - make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We're committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers - either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team, we aim to be flexible, but we aren't able to offer fully remote working. What We Offer Hybrid working and flexible hours Free parking and EV charging onsite at HQ 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days A company bonus scheme Your own Blue Light Card and exclusive access to thousands of discounts Great social events e.g., festive party, summer party, team socials, sports matches Regular company-wide recognition events e.g. Monthly Light's Up and The Shine awards Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks) Onsite gym at HQ (including access to free HIIT & stretch classes) Strong learning and development culture Group auto-enrolment pension plan Enhanced parental leave and absence leave Company funded private medical insurance Healthcare cashback plan Employee assistance programme (including mental health support) and mental health first aiders
May 05, 2026
Full time
Blue Light Card. Individually great, together unstoppable The Role and the Team At Blue Light Card, we're on a mission to support our millions of members with meaningful digital experiences. We have recently undertaken a replatforming transformation, setting the foundations to tackle exciting greenfield projects and further enhance the experience for our members. With plenty of opportunities ahead, we're looking for talented engineers who are eager to make an impact. Collaboration is at the heart of our work, we partner closely with the Product team in an agile squad structure, focusing on key outcomes such as share of wallet, personalisation, member growth & engagement, and platform evolution. What You'll Do Drive improvements through experimentation and A/B testing to ensure our application remains technologically relevant Take full ownership of your domain, contributing your expertise to foster a collaborative and innovative team culture Task delivery and solution design for mid-sized features and engineering problems, consistently questioning choices to actively contribute to continuous delivery and improvement Proactively share the benefits of your experience with the team, nurturing them and acting as a mentor to junior engineers Actively demonstrate resourcefulness and problem-solving skills Contribute to the establishment and maintenance of a continuous delivery pipeline, ensuring efficient and reliable software delivery What You'll Bring Extensive experience in our modern technology stack which includes React, Node.js and Typescript Experience with the AWS services such as Amazon Cognito, DynamoDB Lambda, S3, Eventbridge, AppSync, API Gateway and SQS Experience using Serverless stack to build and deploy serverless applications into AWS cloud Exceptional communication skills within the team and across technical and non-technical stakeholders A passion for mentoring junior engineer, sharing knowledge, and cultivating a collaborative learning environment Flexible and adaptable problem-solving skills, capable of adjusting strategies in response to changing priorities and evolving business needs Proactive approach to seeking opportunities for process improvement, leveraging feedback loops to enhance team efficiency and project outcomes Ability to thrive in complex and ambiguous situations, navigating uncertainties and turning challenges into opportunities Our Culture Our mission is simple - make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We're committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers - either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team, we aim to be flexible, but we aren't able to offer fully remote working. What We Offer Hybrid working and flexible hours Free parking and EV charging onsite at HQ 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days A company bonus scheme Your own Blue Light Card and exclusive access to thousands of discounts Great social events e.g., festive party, summer party, team socials, sports matches Regular company-wide recognition events e.g. Monthly Light's Up and The Shine awards Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks) Onsite gym at HQ (including access to free HIIT & stretch classes) Strong learning and development culture Group auto-enrolment pension plan Enhanced parental leave and absence leave Company funded private medical insurance Healthcare cashback plan Employee assistance programme (including mental health support) and mental health first aiders
Digital Product Innovation Owner - Digital Innovation Digital Product Innovation Owner / Product Delivery Manager in Digital Innovation with experience in Digital prototyping, proof of concept, digital product delivery, running Agile teams, AI, & be technology savvy is required by a global business consultancy. While based in London, it does offer lots of remote & flexible working, with the expectation to be in the London office as & when needed, meeting with stakeholders and the wider digital teams You will lead a cross -functional delivery squad and the role blends product delivery, experimentation, and senior stakeholder engagement , acting as the bridge between the business and technology. This is not a pure technical role, but requires strong product, delivery, prototyping and stakeholder management capability within a digital/technology environment. Essential skills: Innovation, Prototyping & Proof of Concept experience Digital Product Delivery experience Managing delivery squads (developers, testers, solution designers, UX/UI via shared services). Strong stakeholder management (managing up to senior leaders, influencing them to go ahead with product development) Agile methodology fluency (Scrum qualifications preferred) Technology fluency (discuss tech with stakeholders/developers, no coding required) Experience in defining digital & technology strategy, tool selection and roadmap planning Core Responsibilities: Squad Leadership & Agile Delivery Manage a delivery squad (developers, testers, solution designers, UX/UI via shared services). Run agile ceremonies : stand-ups, sprint planning, retros,and sprint reviews. Oversee end - to - end product delivery , from idea through to handover to the Product Manager. Typical delivery cycle: 6-7 months per product . Innovation & Experimentation Identify ideas across the business Build proofs of concept and prototypes to validate feasibility and value. Support creation of business cases for senior sign- 10-30 ideas reviewed per year 10-15 prototypes/experiments 2 products delivered Senior Stakeholder Management Act as the primary interface with senior stakeholders (effectively the "client"). Help define digital and technology strategy for the stream. Advise on prioritisation, tool selection, and roadmap planning . Manage competing priorities across multiple sub-service lines. Navigate political and resource-sharing dynamics. This role is paying between £50,000 - £58,000 + Private Medical + Excellent Pension + Mostly Remote working If you think you have the right skills to flourish in this role or know someone that will fit the role, please send over your CV to or click apply, and I will be in touch soon. Alternatively, please call on for further information Interviews will commence ASAP Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 05, 2026
Full time
Digital Product Innovation Owner - Digital Innovation Digital Product Innovation Owner / Product Delivery Manager in Digital Innovation with experience in Digital prototyping, proof of concept, digital product delivery, running Agile teams, AI, & be technology savvy is required by a global business consultancy. While based in London, it does offer lots of remote & flexible working, with the expectation to be in the London office as & when needed, meeting with stakeholders and the wider digital teams You will lead a cross -functional delivery squad and the role blends product delivery, experimentation, and senior stakeholder engagement , acting as the bridge between the business and technology. This is not a pure technical role, but requires strong product, delivery, prototyping and stakeholder management capability within a digital/technology environment. Essential skills: Innovation, Prototyping & Proof of Concept experience Digital Product Delivery experience Managing delivery squads (developers, testers, solution designers, UX/UI via shared services). Strong stakeholder management (managing up to senior leaders, influencing them to go ahead with product development) Agile methodology fluency (Scrum qualifications preferred) Technology fluency (discuss tech with stakeholders/developers, no coding required) Experience in defining digital & technology strategy, tool selection and roadmap planning Core Responsibilities: Squad Leadership & Agile Delivery Manage a delivery squad (developers, testers, solution designers, UX/UI via shared services). Run agile ceremonies : stand-ups, sprint planning, retros,and sprint reviews. Oversee end - to - end product delivery , from idea through to handover to the Product Manager. Typical delivery cycle: 6-7 months per product . Innovation & Experimentation Identify ideas across the business Build proofs of concept and prototypes to validate feasibility and value. Support creation of business cases for senior sign- 10-30 ideas reviewed per year 10-15 prototypes/experiments 2 products delivered Senior Stakeholder Management Act as the primary interface with senior stakeholders (effectively the "client"). Help define digital and technology strategy for the stream. Advise on prioritisation, tool selection, and roadmap planning . Manage competing priorities across multiple sub-service lines. Navigate political and resource-sharing dynamics. This role is paying between £50,000 - £58,000 + Private Medical + Excellent Pension + Mostly Remote working If you think you have the right skills to flourish in this role or know someone that will fit the role, please send over your CV to or click apply, and I will be in touch soon. Alternatively, please call on for further information Interviews will commence ASAP Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Full Stack Software Developer Location: Office-based Function & Department: Product Development, Beanies Stream Employment Type: Full-time permanent Compensation: Fixed basic salary plus performance bonus and stock options A new exciting permanent opportunity has become available working with a fast-growing start-up who are at the forefront of intelligent interaction for accounting, blending machine learning, natural language processing, and human-centred design to create autonomous systems that redefine engagement with technology. As the Full Stack Software Developer, you will spearhead the delivery and quality of their customer-facing, frontend-driven bot experiences, ensuring they are performant, intuitive, and drive customer adoption. Day-to-day Responsibilities & Duties of the Role: Product Stream Delivery: Own end-to-end delivery from sprint planning to release and post-release review. Translate product requirements into clear, technical tasks for the team. Ensure deliverables meet timelines, specifications, and quality standards. Manage product backlog and participate in prioritisation discussions. Oversee architecture, scalability, and long-term sustainability. Manage technical debt and system performance. Technical Leadership: Provide hands-on technical direction and guidance. Define and enforce coding standards and quality assurance processes. Stay updated with relevant frontend technologies and frameworks. Collaborate on technical architecture decisions. Identify and address technical risks or blockers. Collaboration & Communication: Ensure consistency across the company's full bot product ecosystem. Engage with customer-facing teams for product demos and feedback. Contribute to cross-team ceremonies and product team culture. People & Team Development: Oversee the quality of team outputs and provide performance feedback. Identify training needs and foster a culture of quality and continuous improvement. Role Requirements: Technical Requisites: Experience in backend or full-stack development. Familiarity with bot platforms, conversational AI, or NLP tooling. Agile delivery and sprint management skills. Proficiency in modern frontend technologies (HTML, CSS, Tailwind, JavaScript/TypeScript, Vue.js React or equivalent) Experience in backend technologies (Laravel/php, Python fastAPI Experience in modern frontend technologies and backend technologies. Proven experience using AWS including - ECS, IAM, RDS, CloudWatch, and terraform/terragrunt or infrastructure as code Experience with AWS, version control (Git), and CI/CD pipelines. Personal Skills: Strong technical leadership and mentoring skills. Excellent communication and collaboration abilities. Detail-oriented with a commitment to product quality. Proactive problem-solving skills and strong organizational abilities. To apply, please apply with your full updated CV to be immediately considered.
May 05, 2026
Full time
Full Stack Software Developer Location: Office-based Function & Department: Product Development, Beanies Stream Employment Type: Full-time permanent Compensation: Fixed basic salary plus performance bonus and stock options A new exciting permanent opportunity has become available working with a fast-growing start-up who are at the forefront of intelligent interaction for accounting, blending machine learning, natural language processing, and human-centred design to create autonomous systems that redefine engagement with technology. As the Full Stack Software Developer, you will spearhead the delivery and quality of their customer-facing, frontend-driven bot experiences, ensuring they are performant, intuitive, and drive customer adoption. Day-to-day Responsibilities & Duties of the Role: Product Stream Delivery: Own end-to-end delivery from sprint planning to release and post-release review. Translate product requirements into clear, technical tasks for the team. Ensure deliverables meet timelines, specifications, and quality standards. Manage product backlog and participate in prioritisation discussions. Oversee architecture, scalability, and long-term sustainability. Manage technical debt and system performance. Technical Leadership: Provide hands-on technical direction and guidance. Define and enforce coding standards and quality assurance processes. Stay updated with relevant frontend technologies and frameworks. Collaborate on technical architecture decisions. Identify and address technical risks or blockers. Collaboration & Communication: Ensure consistency across the company's full bot product ecosystem. Engage with customer-facing teams for product demos and feedback. Contribute to cross-team ceremonies and product team culture. People & Team Development: Oversee the quality of team outputs and provide performance feedback. Identify training needs and foster a culture of quality and continuous improvement. Role Requirements: Technical Requisites: Experience in backend or full-stack development. Familiarity with bot platforms, conversational AI, or NLP tooling. Agile delivery and sprint management skills. Proficiency in modern frontend technologies (HTML, CSS, Tailwind, JavaScript/TypeScript, Vue.js React or equivalent) Experience in backend technologies (Laravel/php, Python fastAPI Experience in modern frontend technologies and backend technologies. Proven experience using AWS including - ECS, IAM, RDS, CloudWatch, and terraform/terragrunt or infrastructure as code Experience with AWS, version control (Git), and CI/CD pipelines. Personal Skills: Strong technical leadership and mentoring skills. Excellent communication and collaboration abilities. Detail-oriented with a commitment to product quality. Proactive problem-solving skills and strong organizational abilities. To apply, please apply with your full updated CV to be immediately considered.
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 4,000 people across our London, Southampton, Cardiff and Manchester offices. Reporting to the Customer Engagement Lead in the Customer Engagement Team you will play a key role in helping create communication experiences that foster customer loyalty and increase product awareness and adoption. What you'll be doing You will be responsible for developing and delivering compelling communications across a channel mix that includes email, mobile notifications and in-app messaging. Working autonomously you'll be hands on briefing, designing, building, executing and analysing campaigns. You'll take the lead on communications supporting large-scale campaigns driven by product and marketing initiatives. You will also be instrumental in spearheading the development of our automated customer journeys. Whether it's early life, retention or re-engagement, your expertise will be required to meticulously analyse customer behavioral data, identifying opportunities to integrate communication flows that yield measurable outcomes and significant business value. We welcome a test-and-learn curious mindset, you should always be on the lookout for how we can improve our communications through tech and industry innovation, or through new ways to effectively communicate with our customers. We are a regulated bank and with that comes great responsibility. You must have a strong eye for detail and an understanding of processes that need to be followed. That being said, we don't want to feel like 'any other bank', we want everything we put in front of customers to feel relevant, timely and help them be good with money. We're looking for someone who is comfortable working at pace and in an agile environment, and able to adapt to business priorities and the rate of product development. Requirements Minimum of 3-4 years of experience in customer engagement and marketing automation, with a proven track record of success in developing and implementing related strategies Strong technical knowledge of analysis and segmentation Experience of using data visualisation and reporting tools to drive insights In depth understanding of customer engagement platforms and technology Strong collaboration skills with data, engineering, product, and compliance teams An eye for detail Previous experience within financial services or a regulated environment would be beneficial Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
May 05, 2026
Full time
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 4,000 people across our London, Southampton, Cardiff and Manchester offices. Reporting to the Customer Engagement Lead in the Customer Engagement Team you will play a key role in helping create communication experiences that foster customer loyalty and increase product awareness and adoption. What you'll be doing You will be responsible for developing and delivering compelling communications across a channel mix that includes email, mobile notifications and in-app messaging. Working autonomously you'll be hands on briefing, designing, building, executing and analysing campaigns. You'll take the lead on communications supporting large-scale campaigns driven by product and marketing initiatives. You will also be instrumental in spearheading the development of our automated customer journeys. Whether it's early life, retention or re-engagement, your expertise will be required to meticulously analyse customer behavioral data, identifying opportunities to integrate communication flows that yield measurable outcomes and significant business value. We welcome a test-and-learn curious mindset, you should always be on the lookout for how we can improve our communications through tech and industry innovation, or through new ways to effectively communicate with our customers. We are a regulated bank and with that comes great responsibility. You must have a strong eye for detail and an understanding of processes that need to be followed. That being said, we don't want to feel like 'any other bank', we want everything we put in front of customers to feel relevant, timely and help them be good with money. We're looking for someone who is comfortable working at pace and in an agile environment, and able to adapt to business priorities and the rate of product development. Requirements Minimum of 3-4 years of experience in customer engagement and marketing automation, with a proven track record of success in developing and implementing related strategies Strong technical knowledge of analysis and segmentation Experience of using data visualisation and reporting tools to drive insights In depth understanding of customer engagement platforms and technology Strong collaboration skills with data, engineering, product, and compliance teams An eye for detail Previous experience within financial services or a regulated environment would be beneficial Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
About Us We are part of International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale. Purpose of the role We are hiring a AI Engineering Product Manager for our Multi-Tech Agentic Engineering team to lead the technical direction, engineering discipline and delivery velocity of IAG's next generation of agentic AI products. This is a hands-on senior technical leadership role. You must have real experience leading teams that build production-grade AI agents, not just theoretical experiments or hackathon projects. You will be the technical authority across agent frameworks, orchestration patterns, memory design and guardrails. You will report to the Group Head of Technology and work within the product oversight of the Group Head of Cognitive Automation. You will shape how we build, scale and operate a multi-vendor agent ecosystem across OpenAI, Anthropic, Microsoft Azure, LangGraph, AutoGen and other emerging frameworks. You will also lead in a matrix environment, working across multiple airlines, central teams, external partners and offshore/nearshore engineering units. You must be comfortable directing both internal engineering teams and partner-led delivery teams, maintaining consistent quality and velocity across all. Your responsibilities What You Will Lead Technical Ownership Set the technical strategy for IAG's agentic architecture, including orchestration patterns, tool integration, memory, evaluation and runtime governance. Create and drive adoption of reusable agent components that accelerate delivery across all operating companies. Make sound architecture decisions on model selection, GraphRAG, RAG optimisation, LangGraph patterns and model cost modelling. Agentic Engineering Leadership Lead and mentor a small multi-disciplinary technical team building enterprise-grade AI agents integrated with complex airline systems, working across London and Barcelona Drive a culture of excellence by developing talent, managing performance rigorously and shaping a team that delivers at elite level Provide engineering leadership across internal teams and external technology partners, ensuring consistency of standards and delivery quality. Establish technical best practices for OpenAI, Anthropic, Azure OpenAI, LangGraph, AutoGen and other agent frameworks. Implement strong engineering discipline, including observability, safety, automated evaluation, behavioural testing and continuous improvement. Matrix and Partner Leadership Operate effectively in a matrix environment spanning Group, OpCos, cloud, data and security teams. Coordinate and influence multiple delivery streams to ensure alignment, technical coherence and consistent engineering standards. Manage and guide external partners, ensuring work meets IAG's quality, cost and velocity expectations. Platform and Architecture Leadership Shape the Group's lightweight GenAI abstraction layer, enabling fast, predictable and secure route-to-live. Own agile technical governance with auditable decisions, clear architecture documentation and rapid escalation of risks. Maintain a sharp external radar on AI evolution and benchmark vendor capabilities, reliability and cost. Product and Delivery Impact Work with product leads to ensure technical designs deliver genuine, measurable EBIT impact. Identify quick-start approaches that left-shift value during discovery. Build a developer experience that encourages rapid adoption of AI components across the Group. Stakeholder Influence Build strong relationships across all airlines and influence at CDIO-1 level. Represent the AI engineering strategy to the Group CTO, CDAO, CISO and cloud/data platform leaders. Support Group-wide AI upskilling through contributions to the AI Academy curriculum. Your skills, experience and qualifications Qualifications, Experience and Qualities 15+ years of engineering leadership with proven experience delivering complex software systems at scale. Direct experience architecting and delivering production AI agents with measurable business impact. Deep technical command of the OpenAI ecosystem, including model orchestration, tool calling, evaluation and runtime optimisation. Strong experience with Anthropic, Azure OpenAI and at least one other agent framework such as LangGraph or AutoGen. Proven ability to lead both internal engineering teams and external partner teams to consistent, high-quality outcomes. Strong track record operating in a matrix environment, influencing without direct authority and aligning diverse stakeholders. Demonstrated ability to integrate LLM-based agents with enterprise systems, APIs, RPA, orchestration platforms and internal tools. Strong grounding in DevSecOps, cloud-native architecture, observability and CI/CD. Ability to translate complex technical considerations into simple, concise narratives for senior executives. Evidence of succeeding in fast-paced, ambiguous, high-stakes environments. Ability to travel internally (within Europe) on a weekly basis, where required, to work with the team and stakeholders. Nice-to-haves Airline or travel industry experience. Experience building reusable platform components adopted across multiple business units. Experience with model hosting, fine-tuning, distillation or model evaluation frameworks. Experience with globally distributed teams and multi-vendor delivery ecosystems. You are likely a great fit if you Thrive at the intersection of architecture, engineering craft and delivery. Cut through fog quickly and favour practical, high-value solutions. Stay ahead of AI evolution and separate hype from substance instantly. Inspire and challenge senior engineers while maintaining strong engineering discipline. Communicate with clarity, confidence and zero waffle. What we offer The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses. We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
May 05, 2026
Full time
About Us We are part of International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale. Purpose of the role We are hiring a AI Engineering Product Manager for our Multi-Tech Agentic Engineering team to lead the technical direction, engineering discipline and delivery velocity of IAG's next generation of agentic AI products. This is a hands-on senior technical leadership role. You must have real experience leading teams that build production-grade AI agents, not just theoretical experiments or hackathon projects. You will be the technical authority across agent frameworks, orchestration patterns, memory design and guardrails. You will report to the Group Head of Technology and work within the product oversight of the Group Head of Cognitive Automation. You will shape how we build, scale and operate a multi-vendor agent ecosystem across OpenAI, Anthropic, Microsoft Azure, LangGraph, AutoGen and other emerging frameworks. You will also lead in a matrix environment, working across multiple airlines, central teams, external partners and offshore/nearshore engineering units. You must be comfortable directing both internal engineering teams and partner-led delivery teams, maintaining consistent quality and velocity across all. Your responsibilities What You Will Lead Technical Ownership Set the technical strategy for IAG's agentic architecture, including orchestration patterns, tool integration, memory, evaluation and runtime governance. Create and drive adoption of reusable agent components that accelerate delivery across all operating companies. Make sound architecture decisions on model selection, GraphRAG, RAG optimisation, LangGraph patterns and model cost modelling. Agentic Engineering Leadership Lead and mentor a small multi-disciplinary technical team building enterprise-grade AI agents integrated with complex airline systems, working across London and Barcelona Drive a culture of excellence by developing talent, managing performance rigorously and shaping a team that delivers at elite level Provide engineering leadership across internal teams and external technology partners, ensuring consistency of standards and delivery quality. Establish technical best practices for OpenAI, Anthropic, Azure OpenAI, LangGraph, AutoGen and other agent frameworks. Implement strong engineering discipline, including observability, safety, automated evaluation, behavioural testing and continuous improvement. Matrix and Partner Leadership Operate effectively in a matrix environment spanning Group, OpCos, cloud, data and security teams. Coordinate and influence multiple delivery streams to ensure alignment, technical coherence and consistent engineering standards. Manage and guide external partners, ensuring work meets IAG's quality, cost and velocity expectations. Platform and Architecture Leadership Shape the Group's lightweight GenAI abstraction layer, enabling fast, predictable and secure route-to-live. Own agile technical governance with auditable decisions, clear architecture documentation and rapid escalation of risks. Maintain a sharp external radar on AI evolution and benchmark vendor capabilities, reliability and cost. Product and Delivery Impact Work with product leads to ensure technical designs deliver genuine, measurable EBIT impact. Identify quick-start approaches that left-shift value during discovery. Build a developer experience that encourages rapid adoption of AI components across the Group. Stakeholder Influence Build strong relationships across all airlines and influence at CDIO-1 level. Represent the AI engineering strategy to the Group CTO, CDAO, CISO and cloud/data platform leaders. Support Group-wide AI upskilling through contributions to the AI Academy curriculum. Your skills, experience and qualifications Qualifications, Experience and Qualities 15+ years of engineering leadership with proven experience delivering complex software systems at scale. Direct experience architecting and delivering production AI agents with measurable business impact. Deep technical command of the OpenAI ecosystem, including model orchestration, tool calling, evaluation and runtime optimisation. Strong experience with Anthropic, Azure OpenAI and at least one other agent framework such as LangGraph or AutoGen. Proven ability to lead both internal engineering teams and external partner teams to consistent, high-quality outcomes. Strong track record operating in a matrix environment, influencing without direct authority and aligning diverse stakeholders. Demonstrated ability to integrate LLM-based agents with enterprise systems, APIs, RPA, orchestration platforms and internal tools. Strong grounding in DevSecOps, cloud-native architecture, observability and CI/CD. Ability to translate complex technical considerations into simple, concise narratives for senior executives. Evidence of succeeding in fast-paced, ambiguous, high-stakes environments. Ability to travel internally (within Europe) on a weekly basis, where required, to work with the team and stakeholders. Nice-to-haves Airline or travel industry experience. Experience building reusable platform components adopted across multiple business units. Experience with model hosting, fine-tuning, distillation or model evaluation frameworks. Experience with globally distributed teams and multi-vendor delivery ecosystems. You are likely a great fit if you Thrive at the intersection of architecture, engineering craft and delivery. Cut through fog quickly and favour practical, high-value solutions. Stay ahead of AI evolution and separate hype from substance instantly. Inspire and challenge senior engineers while maintaining strong engineering discipline. Communicate with clarity, confidence and zero waffle. What we offer The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses. We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
Description Location: Cardiff & Southampton Reporting to: Head of Operations Performance and Analytics Closing date: Tuesday, 5th May at 5pm About Starling At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. Working Hours: You will work a 37.5 hour week, Monday - Friday, 9am - 5:30pm Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home. The Opportunity The MI and Insights Lead is responsible for developing and delivering key management information and insights to support business objectives. The role involves gathering data from both standard and non-standard sources, analysing trends, and producing actionable value add insights that drive decision-making, improve performance, and enhance operational effectiveness. Key Responsibilities Provide analysis and actionable insights that drive and improve business decisions. Provide insights into performance, trends and key metrics across the function. Process Improvement: Identify opportunities to optimise business strategies and processes through data-driven insights. Collaborate with all stakeholders to implement process improvements and monitor the impact. Stakeholder Engagement: Work closely with operational teams to understand their information needs and provide tailored insights. Build effective relationships with stakeholders to ensure collaboration and effective prioritisation. Compliance and Risk Management: Ensure all data handling and reporting activities comply with relevant regulations, such as GDPR, and internal data governance policies. Identify and report any data quality or compliance issues. Drive customer and colleague understanding through analysis of behaviours, touchpoints, and journeys. Collect, analyse, and report insights to shape efficient customer and colleague strategies. Communicate findings clearly to stakeholders through storytelling and simplification of complex data. Enable informed, strategic decision-making with timely and relevant insights. Support colleague utilisation, performance management, and engagement through workforce insights Requirements Experience Strong reporting and analytical skills, ideally with Looker, Looker Studio, Google Sheets and Apps Script or similar. Experience in data analysis, statistical methods, and data visualisation tools (e.g. Power BI, Tableau). Proficient in data analysis tools such as SQL, Python, or R. Knowledge of data privacy and compliance regulations (e.g. GDPR). Understanding of working in a regulated financial services industry. Inquisitive mind with proven analytical skills - able to translate MI, trends and analysis into storytelling and action. Stakeholder management - able to work effectively with key business and client Stakeholders. Proven presentation skills- both verbal and written. Agile change delivery. Experience of working in large organisations. Previous customer journey and operational management experience. Behaviours Excellent communication skills to convey complex information to non-technical stakeholders. Effective stakeholder management. Ability to work independently and collaboratively within a team. Attention to detail and a strong focus on data quality and accuracy. Understand trends and abnormalities and find out why it's happening. Have an inquisitive mind Demonstrates the Starling Values - Listen, Do The Right Thing, Keep It Simple, Own It, Aim For Greatness Benefits Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
May 05, 2026
Full time
Description Location: Cardiff & Southampton Reporting to: Head of Operations Performance and Analytics Closing date: Tuesday, 5th May at 5pm About Starling At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. Working Hours: You will work a 37.5 hour week, Monday - Friday, 9am - 5:30pm Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home. The Opportunity The MI and Insights Lead is responsible for developing and delivering key management information and insights to support business objectives. The role involves gathering data from both standard and non-standard sources, analysing trends, and producing actionable value add insights that drive decision-making, improve performance, and enhance operational effectiveness. Key Responsibilities Provide analysis and actionable insights that drive and improve business decisions. Provide insights into performance, trends and key metrics across the function. Process Improvement: Identify opportunities to optimise business strategies and processes through data-driven insights. Collaborate with all stakeholders to implement process improvements and monitor the impact. Stakeholder Engagement: Work closely with operational teams to understand their information needs and provide tailored insights. Build effective relationships with stakeholders to ensure collaboration and effective prioritisation. Compliance and Risk Management: Ensure all data handling and reporting activities comply with relevant regulations, such as GDPR, and internal data governance policies. Identify and report any data quality or compliance issues. Drive customer and colleague understanding through analysis of behaviours, touchpoints, and journeys. Collect, analyse, and report insights to shape efficient customer and colleague strategies. Communicate findings clearly to stakeholders through storytelling and simplification of complex data. Enable informed, strategic decision-making with timely and relevant insights. Support colleague utilisation, performance management, and engagement through workforce insights Requirements Experience Strong reporting and analytical skills, ideally with Looker, Looker Studio, Google Sheets and Apps Script or similar. Experience in data analysis, statistical methods, and data visualisation tools (e.g. Power BI, Tableau). Proficient in data analysis tools such as SQL, Python, or R. Knowledge of data privacy and compliance regulations (e.g. GDPR). Understanding of working in a regulated financial services industry. Inquisitive mind with proven analytical skills - able to translate MI, trends and analysis into storytelling and action. Stakeholder management - able to work effectively with key business and client Stakeholders. Proven presentation skills- both verbal and written. Agile change delivery. Experience of working in large organisations. Previous customer journey and operational management experience. Behaviours Excellent communication skills to convey complex information to non-technical stakeholders. Effective stakeholder management. Ability to work independently and collaboratively within a team. Attention to detail and a strong focus on data quality and accuracy. Understand trends and abnormalities and find out why it's happening. Have an inquisitive mind Demonstrates the Starling Values - Listen, Do The Right Thing, Keep It Simple, Own It, Aim For Greatness Benefits Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Manchester, Cardiff, Southampton in the UK and internationally Dublin, Sydney, Dubai, Toronto and New York. We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of one of our UK offices to enable in-person collaboration and interaction with your team. About the Role This role will shape our Security objectives, practices and associated policies and processes within Engine as well as lead the continuous improvement of our Information Security capabilities whilst managing a growing Information Security Team. The successful candidate will act as the liaison between Engine and Starling Bank's Information Security teams whilst also ensuring that they are the point of contact for all Information security related questions raised by Engine clients and our auditors. We're looking for a curious, versatile, adaptable and experienced information security or cyber specialist with executive presence and strong leadership skills who enjoys the challenge of a varied and collaborative role. You'll enjoy problem solving, working with a wide variety of stakeholders, and enabling us to be creative in continuing to provide innovative products and services to support our clients, and stay at the forefront of all things Information Security. What you'll get to do: Manage and maintain the Information Security Policy and Information Security Management System to ensure (i) it meets the needs of Engine, its clients, employees and other stakeholders and (ii) compliance with the relevant industry standards, regulatory and certification requirements such as ISO 27001. Oversee Engine's Information Security governance documents (processes, standards and procedures) and optimise reporting of identified threats and vulnerabilities. Oversee the process for obtaining and maintaining compliance certifications and accreditations including but not limited to ISO 27001, SOC 1, SOC 2 and PCI DSS/3DS through engagement with internal teams and our external auditors. Maintain the Information Security Risk Register; identifying, assessing and mitigating information security risks (including security risks related to third-parties and partners) and ensuring coherence with Engine's Risk Management framework. Act as a point of contact for all Information Security related client queries and issues; providing expert opinion and communication during initial client conversations, RFPs, RFIs, delivery and throughout the client lifecycle. Act as an Information Security point of contact for Business Continuity Planning and Disaster Recovery; this includes responsibility for initiation and execution of cyber business impact analysis. Advise the wider organisation on compliance and governance requirements. Oversee Incident Response related to Information Security and ensure coherence and collaboration with the broader Technology response capability. Liaise with external bodies and organisations to keep abreast of the threat landscape, emerging trends, technologies and legislation that have an impact on Information Security. Assist as necessary to investigate security breaches and pursue associated disciplinary and legal matters. Lead and manage a team of subject matter experts to ensure Information Security is managed effectively throughout the IT service delivery lifecycle, addressing client needs. Promote security awareness by collaborating with the relevant teams to provide training and awareness to the wider Engine organisation. Requirements deep understanding and knowledge of cyber security principles, security standards and regulatory compliance and its application in a wide variety of organisations with a strong risk culture. experience in a business facing security role, ideally in an Information Security Director, BISO, CISO or similar capacity strong business acumen and commercial awareness with previous experience in a senior client-facing role or similar. be a self starter / self motivated with the ability to lead, inspire and drive change through an organisation. have the ability to be pragmatic while balancing the needs of Engine against security. ability to work with a variety of stakeholders across all levels and can adapt communication style to different stakeholders. have an ability to think and plan strategically and systematically while recognising the need to deliver to the business requirements. have previous experience working in a complex IT organisation encompassing service delivery, application development and IT infrastructure. an understanding of best practice within Information Security and risk management including standards such as ISO 27001, NIST, Cyber Essentials and COBIT. an understanding of legislation and regulations that impact information Security. E.g. Data Protection Act and GDPR, Freedom of Information Act, PCI DSS. Have previous experience in leading, developing and motivating a team of subject matter experts. An understanding of current and emerging threats and countermeasures and the organisational challenges to addressing these threats. A good practical knowledge of security technologies and wider business solutions including Identity and access management, SIEM, remote working and cloud technologies. Experience of working in a banking or financial services environment would be beneficial. ISC2 CISSP or ISACA CISM, ISACA CRISC, CISA or Open FAIR qualifications would be beneficial. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial video interview with Engine's deputy CTO (45 minutes) A secondary, deeper interview, with Engine CTO and Starling Group CISO (75-90 minutes) Final interview with Engine's CEO and Chief of Staff (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status . click apply for full job details
May 05, 2026
Full time
Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Manchester, Cardiff, Southampton in the UK and internationally Dublin, Sydney, Dubai, Toronto and New York. We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of one of our UK offices to enable in-person collaboration and interaction with your team. About the Role This role will shape our Security objectives, practices and associated policies and processes within Engine as well as lead the continuous improvement of our Information Security capabilities whilst managing a growing Information Security Team. The successful candidate will act as the liaison between Engine and Starling Bank's Information Security teams whilst also ensuring that they are the point of contact for all Information security related questions raised by Engine clients and our auditors. We're looking for a curious, versatile, adaptable and experienced information security or cyber specialist with executive presence and strong leadership skills who enjoys the challenge of a varied and collaborative role. You'll enjoy problem solving, working with a wide variety of stakeholders, and enabling us to be creative in continuing to provide innovative products and services to support our clients, and stay at the forefront of all things Information Security. What you'll get to do: Manage and maintain the Information Security Policy and Information Security Management System to ensure (i) it meets the needs of Engine, its clients, employees and other stakeholders and (ii) compliance with the relevant industry standards, regulatory and certification requirements such as ISO 27001. Oversee Engine's Information Security governance documents (processes, standards and procedures) and optimise reporting of identified threats and vulnerabilities. Oversee the process for obtaining and maintaining compliance certifications and accreditations including but not limited to ISO 27001, SOC 1, SOC 2 and PCI DSS/3DS through engagement with internal teams and our external auditors. Maintain the Information Security Risk Register; identifying, assessing and mitigating information security risks (including security risks related to third-parties and partners) and ensuring coherence with Engine's Risk Management framework. Act as a point of contact for all Information Security related client queries and issues; providing expert opinion and communication during initial client conversations, RFPs, RFIs, delivery and throughout the client lifecycle. Act as an Information Security point of contact for Business Continuity Planning and Disaster Recovery; this includes responsibility for initiation and execution of cyber business impact analysis. Advise the wider organisation on compliance and governance requirements. Oversee Incident Response related to Information Security and ensure coherence and collaboration with the broader Technology response capability. Liaise with external bodies and organisations to keep abreast of the threat landscape, emerging trends, technologies and legislation that have an impact on Information Security. Assist as necessary to investigate security breaches and pursue associated disciplinary and legal matters. Lead and manage a team of subject matter experts to ensure Information Security is managed effectively throughout the IT service delivery lifecycle, addressing client needs. Promote security awareness by collaborating with the relevant teams to provide training and awareness to the wider Engine organisation. Requirements deep understanding and knowledge of cyber security principles, security standards and regulatory compliance and its application in a wide variety of organisations with a strong risk culture. experience in a business facing security role, ideally in an Information Security Director, BISO, CISO or similar capacity strong business acumen and commercial awareness with previous experience in a senior client-facing role or similar. be a self starter / self motivated with the ability to lead, inspire and drive change through an organisation. have the ability to be pragmatic while balancing the needs of Engine against security. ability to work with a variety of stakeholders across all levels and can adapt communication style to different stakeholders. have an ability to think and plan strategically and systematically while recognising the need to deliver to the business requirements. have previous experience working in a complex IT organisation encompassing service delivery, application development and IT infrastructure. an understanding of best practice within Information Security and risk management including standards such as ISO 27001, NIST, Cyber Essentials and COBIT. an understanding of legislation and regulations that impact information Security. E.g. Data Protection Act and GDPR, Freedom of Information Act, PCI DSS. Have previous experience in leading, developing and motivating a team of subject matter experts. An understanding of current and emerging threats and countermeasures and the organisational challenges to addressing these threats. A good practical knowledge of security technologies and wider business solutions including Identity and access management, SIEM, remote working and cloud technologies. Experience of working in a banking or financial services environment would be beneficial. ISC2 CISSP or ISACA CISM, ISACA CRISC, CISA or Open FAIR qualifications would be beneficial. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial video interview with Engine's deputy CTO (45 minutes) A secondary, deeper interview, with Engine CTO and Starling Group CISO (75-90 minutes) Final interview with Engine's CEO and Chief of Staff (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status . click apply for full job details
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
May 05, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
We are currently looking for a Grants and Project Development Coordinator to work with the Grants and Project Development Manager and Somerset Wildlife Trust (SWT) teams to help nurture and grow our portfolio of Trust, Foundation and other Grant income to support core Trust activity and individual projects. Grants and Project Development Coordinator Salary: £27,000 - £30,500 per annum FTE, Banding Level 2 (£21,000 - £24,400 per annum actual for 30 hours per week) Contract type: Permanent Working hours: Part time, 30 hours per week Location: Taunton, Somerset, Opportunity for Hybrid working About Us Somerset Wildlife Trust is a local independent charity and the only organisation uniquely focused on improving the natural environment of Somerset for the benefit of wildlife and people. We champion Somerset s stunning, diverse, and important natural environment, making the case for nature to the public and politicians. We protect wildlife and lead the recovery of the environment by example, including on our nature reserves. About You and the Role This is a fantastic opportunity for someone to manage a portfolio of small trusts and foundations and to gain experience supporting major trust and grant applications, working alongside the Grants and Project Development Manager. We are looking for a Grants and Project Coordinator to join our team. This role will be a key part of our fundraising team, managing a portfolio of trust and foundations with the capacity to give up to £25,000 and the opportunity to assist with major grant funding bids, which will enable us to drive forward our ambitious goals. You will deliver high-quality written applications and reports in line with funder deadlines and keep in touch with donors and prospects via phone, virtually and in face-to-face meetings and visits. We are looking for someone who has: Ability to manage tasks from start to finish and prioritise work to meet set deadlines. Excellent interpersonal, written and verbal communication skills. Ability to engage with internal and external stakeholders. Ability to think creatively to generate income in line with our strategy. Key responsibilities and tasks to meet the fundraising strategic targets: Responsibility 1: Income generation Managing a portfolio of Trusts and Foundations to complete funding applications and, working with the Grants and Project Development Manager, to agree an annual programme of grant and trust applications to meet defined income targets. Assisting the Grants and Project Development Manager on major grant-funding applications and aligning smaller funds to secure match-funding for larger projects. Carrying out prospect research to identify new trust and grant funding opportunities. Responsibility 2: Fund Relationship Management Stewarding an agreed portfolio of existing Trust and Foundation relationships, ensuring funder contributions are appropriately recognised and acknowledged and that grant criteria are met. Co-ordinating reports to funders, ensuring reports meet requirements and are sent on time. Developing new relationships with trust and foundation prospects identified to secure new income. Ensuring data on grant income and funders are updated and maintained to a high standard on the Trusts customer relationship management system (Blackbaud Raiser s Edge NXT) and SWT SharePoint. Assisting with the administration of the Trust s Programme Management Board (PMB) and project development documentation, helping develop cases of support and content for funding applications. Responsibility 3: Supporting Wilder Fundraising Strategy Highlighting funding opportunities to SWT teams and contributing to funding applications led by other teams. Liaising with SWT Finance team to ensure grants are properly recorded, allocated and spending tracked. Providing additional support to the Fundraising & Marketing Team (F&M) and other SWT teams, as required and agreed with your line manager. We offer some fantastic benefits including: 7% employer pension contribution Life assurance Flexible and agile working Wellbeing support EAP, wellbeing champions Diversity networks through RSWT/TWT Paid volunteer days Continuous Professional Development opportunities 33 days of holiday (25 + bank holidays) + Christmas shutdown Staff social calendar and events The opportunity to make a real and positive difference to nature, communities and the climate Closing date: Tuesday 19th May 2026 N.B. Kindly submit your application at your earliest convenience. Shortlisting will begin upon receipt of applications, and the position may be closed ahead of schedule if we receive sufficient interest. We strongly encourage you to apply as soon as you can to avoid disappointment. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. No agencies please.
May 04, 2026
Full time
We are currently looking for a Grants and Project Development Coordinator to work with the Grants and Project Development Manager and Somerset Wildlife Trust (SWT) teams to help nurture and grow our portfolio of Trust, Foundation and other Grant income to support core Trust activity and individual projects. Grants and Project Development Coordinator Salary: £27,000 - £30,500 per annum FTE, Banding Level 2 (£21,000 - £24,400 per annum actual for 30 hours per week) Contract type: Permanent Working hours: Part time, 30 hours per week Location: Taunton, Somerset, Opportunity for Hybrid working About Us Somerset Wildlife Trust is a local independent charity and the only organisation uniquely focused on improving the natural environment of Somerset for the benefit of wildlife and people. We champion Somerset s stunning, diverse, and important natural environment, making the case for nature to the public and politicians. We protect wildlife and lead the recovery of the environment by example, including on our nature reserves. About You and the Role This is a fantastic opportunity for someone to manage a portfolio of small trusts and foundations and to gain experience supporting major trust and grant applications, working alongside the Grants and Project Development Manager. We are looking for a Grants and Project Coordinator to join our team. This role will be a key part of our fundraising team, managing a portfolio of trust and foundations with the capacity to give up to £25,000 and the opportunity to assist with major grant funding bids, which will enable us to drive forward our ambitious goals. You will deliver high-quality written applications and reports in line with funder deadlines and keep in touch with donors and prospects via phone, virtually and in face-to-face meetings and visits. We are looking for someone who has: Ability to manage tasks from start to finish and prioritise work to meet set deadlines. Excellent interpersonal, written and verbal communication skills. Ability to engage with internal and external stakeholders. Ability to think creatively to generate income in line with our strategy. Key responsibilities and tasks to meet the fundraising strategic targets: Responsibility 1: Income generation Managing a portfolio of Trusts and Foundations to complete funding applications and, working with the Grants and Project Development Manager, to agree an annual programme of grant and trust applications to meet defined income targets. Assisting the Grants and Project Development Manager on major grant-funding applications and aligning smaller funds to secure match-funding for larger projects. Carrying out prospect research to identify new trust and grant funding opportunities. Responsibility 2: Fund Relationship Management Stewarding an agreed portfolio of existing Trust and Foundation relationships, ensuring funder contributions are appropriately recognised and acknowledged and that grant criteria are met. Co-ordinating reports to funders, ensuring reports meet requirements and are sent on time. Developing new relationships with trust and foundation prospects identified to secure new income. Ensuring data on grant income and funders are updated and maintained to a high standard on the Trusts customer relationship management system (Blackbaud Raiser s Edge NXT) and SWT SharePoint. Assisting with the administration of the Trust s Programme Management Board (PMB) and project development documentation, helping develop cases of support and content for funding applications. Responsibility 3: Supporting Wilder Fundraising Strategy Highlighting funding opportunities to SWT teams and contributing to funding applications led by other teams. Liaising with SWT Finance team to ensure grants are properly recorded, allocated and spending tracked. Providing additional support to the Fundraising & Marketing Team (F&M) and other SWT teams, as required and agreed with your line manager. We offer some fantastic benefits including: 7% employer pension contribution Life assurance Flexible and agile working Wellbeing support EAP, wellbeing champions Diversity networks through RSWT/TWT Paid volunteer days Continuous Professional Development opportunities 33 days of holiday (25 + bank holidays) + Christmas shutdown Staff social calendar and events The opportunity to make a real and positive difference to nature, communities and the climate Closing date: Tuesday 19th May 2026 N.B. Kindly submit your application at your earliest convenience. Shortlisting will begin upon receipt of applications, and the position may be closed ahead of schedule if we receive sufficient interest. We strongly encourage you to apply as soon as you can to avoid disappointment. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. No agencies please.
Berrys At Berrys, we are all about land and property. Working from four offices across the Midlands, we offer an array of services - planning, architecture, building surveying, valuation and business consultancy - to help our clients make the most of their assets. You will be part of a multi-disciplinary development team made up of engineers, surveyors, archaeologists, planners and architects. You will be part of a business which is big enough for a varied range of work and opportunities. However, it is small enough to provide autonomy and a chance to really get to know everyone - expanding your skills and building new connections. A strategic requirement to create growth has arisen within the Hereford office. This role would benefit from an individual who is experienced in creating growth and establishing a presence in the Planning, Architecture and Building Surveying space. The successful candidate would have a track record of growing teams, creating brand awareness and establishing strong networks and relationships. Role Profile Principal Development Lead - Operational Requirements: Be the internal figurehead of our planning and development offer within the Hereford office and be the go-to for technical expertise. Be experienced and comfortable delivering planning consultancy work in several different sectors and services. This should include general planning advice as well as strategic planning advice. Whilst the role will have a strategic focus, it is expected that candidates also deliver on their delivery obligations, working alongside the team to coordinate and prepare planning applications, provide expert advice to clients and have experience in dealing with post-planning negotiations and appeal work. Have a strong understanding of the entire development process, particularly post-planning work such as technical design, procurement and our construction-phase services. Demonstrate strong project management skills by coordinating teams both internally and externally, identifying the correct delivery team, manage client risks and project programmes. Offer support to other members of the team and help to grow and develop their knowledge and understand of planning and the wider development offer. Demonstrate a strong understanding of the financial requirements of our business and shape the way the team works to increase efficiency, productivity and profitability. Principal Development Lead - Strategic Requirements: Quickly gain a strong understanding of the business model, our various service offerings, and critically how they work together to create a unique offer to our clients. Demonstrate the ability to cross-sell other services such as Land Promotion, Agency and Valuation. Utilise a track record of marketing, business development and brand awareness to demonstrably grow our development offer within Hereford. Create a strong network of developers, landowners, promoters and agents within the area and begin to increase the baseline of planning and development instructions. Utilise existing connections and relationships to increase the level and quality of our instructions within Hereford - both for the planning and development function and, where possible, the wider service offers within the business. Gain an intimate understanding of our planning offer, the opportunities and weaknesses that we currently face and implement a plan to diversify. This should include both the types of development work we do as well as the markets we operate in. Principal Development Lead ? - Person Specification: Excellent people management and team-building skills Ability to set technical vision and strategy Strong decision-making and problem-solving abilities Strategic thinker with attention to detail Resilient under pressure and adaptable to change Passion for innovation and continuous improvement Relevant qualifications to support the role (MRTPI) Full, clean UK driving licence essential due to regular travel between sites and client meetings Hours: 37.5 hours per week, to be worked flexibly Monday-Friday in line with our Agile Working Philosophy. Principal Development Lead ? - Benefits The role sits within a friendly and supportive team with opportunities to develop. We will offer an excellent salary for the right candidate reflective of your skills, qualifications and experience We will pay all the appropriate professional memberships and fund your attendance at relevant CPD events and time off for approved training We provide Private Healthcare scheme for all via BUPA We have an Employee Assistance Programme, including a health plan and annual flu jab We have an Agile Working Philosophy allowing for a mix of remote and office working We provide an entitlement of 35 days holiday per annum (pro rata to working hours) inclusive of bank holidays An additional day off to celebrate your Birthday We give an additional day of holiday for every 3 years of service There is potential for discretionary bonus We provide an enhanced workplace pension scheme operated through the National Employment Savings Trust (NEST) Following successful probation period, access to employee loan and employee discount on Berrys services We offer salary sacrifice schemes for Electric Vehicles and Cycle to Work schemes Closing Date: 18 th May 2026 Please note that we may close this role early, if sufficient applications are received, therefore it is recommended to apply early if you match the criteria.
May 04, 2026
Full time
Berrys At Berrys, we are all about land and property. Working from four offices across the Midlands, we offer an array of services - planning, architecture, building surveying, valuation and business consultancy - to help our clients make the most of their assets. You will be part of a multi-disciplinary development team made up of engineers, surveyors, archaeologists, planners and architects. You will be part of a business which is big enough for a varied range of work and opportunities. However, it is small enough to provide autonomy and a chance to really get to know everyone - expanding your skills and building new connections. A strategic requirement to create growth has arisen within the Hereford office. This role would benefit from an individual who is experienced in creating growth and establishing a presence in the Planning, Architecture and Building Surveying space. The successful candidate would have a track record of growing teams, creating brand awareness and establishing strong networks and relationships. Role Profile Principal Development Lead - Operational Requirements: Be the internal figurehead of our planning and development offer within the Hereford office and be the go-to for technical expertise. Be experienced and comfortable delivering planning consultancy work in several different sectors and services. This should include general planning advice as well as strategic planning advice. Whilst the role will have a strategic focus, it is expected that candidates also deliver on their delivery obligations, working alongside the team to coordinate and prepare planning applications, provide expert advice to clients and have experience in dealing with post-planning negotiations and appeal work. Have a strong understanding of the entire development process, particularly post-planning work such as technical design, procurement and our construction-phase services. Demonstrate strong project management skills by coordinating teams both internally and externally, identifying the correct delivery team, manage client risks and project programmes. Offer support to other members of the team and help to grow and develop their knowledge and understand of planning and the wider development offer. Demonstrate a strong understanding of the financial requirements of our business and shape the way the team works to increase efficiency, productivity and profitability. Principal Development Lead - Strategic Requirements: Quickly gain a strong understanding of the business model, our various service offerings, and critically how they work together to create a unique offer to our clients. Demonstrate the ability to cross-sell other services such as Land Promotion, Agency and Valuation. Utilise a track record of marketing, business development and brand awareness to demonstrably grow our development offer within Hereford. Create a strong network of developers, landowners, promoters and agents within the area and begin to increase the baseline of planning and development instructions. Utilise existing connections and relationships to increase the level and quality of our instructions within Hereford - both for the planning and development function and, where possible, the wider service offers within the business. Gain an intimate understanding of our planning offer, the opportunities and weaknesses that we currently face and implement a plan to diversify. This should include both the types of development work we do as well as the markets we operate in. Principal Development Lead ? - Person Specification: Excellent people management and team-building skills Ability to set technical vision and strategy Strong decision-making and problem-solving abilities Strategic thinker with attention to detail Resilient under pressure and adaptable to change Passion for innovation and continuous improvement Relevant qualifications to support the role (MRTPI) Full, clean UK driving licence essential due to regular travel between sites and client meetings Hours: 37.5 hours per week, to be worked flexibly Monday-Friday in line with our Agile Working Philosophy. Principal Development Lead ? - Benefits The role sits within a friendly and supportive team with opportunities to develop. We will offer an excellent salary for the right candidate reflective of your skills, qualifications and experience We will pay all the appropriate professional memberships and fund your attendance at relevant CPD events and time off for approved training We provide Private Healthcare scheme for all via BUPA We have an Employee Assistance Programme, including a health plan and annual flu jab We have an Agile Working Philosophy allowing for a mix of remote and office working We provide an entitlement of 35 days holiday per annum (pro rata to working hours) inclusive of bank holidays An additional day off to celebrate your Birthday We give an additional day of holiday for every 3 years of service There is potential for discretionary bonus We provide an enhanced workplace pension scheme operated through the National Employment Savings Trust (NEST) Following successful probation period, access to employee loan and employee discount on Berrys services We offer salary sacrifice schemes for Electric Vehicles and Cycle to Work schemes Closing Date: 18 th May 2026 Please note that we may close this role early, if sufficient applications are received, therefore it is recommended to apply early if you match the criteria.
Location: Hybrid/Islington, London Salary: £27,705 per annum Hours: 36 per week Contract Type: 24 Month Fixed Term Apprenticeship Clarion Housing Group's charitable foundation, Clarion Futures, is transforming lives and improving communities, delivering one of the UK's biggest social investment programmes. We're looking for a motivated and community-focused individual to join us as an Apprentice Project Assistant , playing a key role in supporting the smooth running and development of our Community Panels. In this role, you'll help bring local initiatives to life by supporting the Old Ford and Merton Community Panels. From organising meetings and taking minutes to ensuring actions are followed through, you'll be at the heart of projects that make a real difference in local neighbourhoods. You'll also build strong relationships with residents, community groups, and partner organisations. This means working closely with a wide range of people, helping to coordinate plans, keeping stakeholders informed, and supporting collaborative projects that improve local areas. A big part of the role involves promoting and inspiring community work. You'll help showcase grant-funded projects by creating publicity materials, writing case studies and press releases, updating social media, and supporting events. This is a great opportunity to develop creative and communication skills while celebrating the impact of community initiatives. We're looking for someone passionate about working with local people and making a positive difference. You should be organised, able to manage your own workload, and confident in communicating both in writing and in person. Basic experience with Microsoft Word, Excel, Outlook, and the internet will help you succeed in the role. Most importantly, you'll be willing to learn and committed to completing the training required for the apprenticeship. As part of the role, you'll have the opportunity to complete a Level 3 Business Administrator apprenticeship. You'll develop the knowledge, skills and behaviours needed to support your personal development and progression. If you have not already achieved Level 2 English and Maths, you may be required to work towards these qualifications in line with apprenticeship funding rules and the requirements of the training provider. This will be confirmed at enrolment. This is a fantastic opportunity to kick-start your career and grow your skills in a sector that makes a real difference to the lives of its customers. Why Join Us? 25 days annual leave (plus bank holidays) Flexible benefits scheme including healthcare, dental, cycle to work, and more. Matched pension contributions up to 7.5% with generous life assurance. Flexible and agile working arrangements . You will be required to attend the office at least once a week. Our London office location is Highbury and Islington. Be part of a supportive and structured apprenticeship programme to support your development and progression If this sounds like an opportunity for you, then please review the full role profile before applying. The eligibility criteria for an Apprenticeship and the Business Administration Level 3 Apprenticeship standard can be viewed on our careers page. At Clarion Housing Group, we support the responsible use of AI. Closing Date: Monday 11th May 2026 at midnight. Shortlisted candidates will be invited to attend a Building Futures session, which will take place on Tuesday 19th May from 9.00am-3:00pm at our Head Office in Camden . Before the interview stage, our bespoke Building Futures session helps assess candidate readiness and fit. It includes: Detailed discussion about Clarion and the role An overview from the hiring manager about "a day in the life" A presentation from the training provider explaining the qualification Interview & presentation techniques, including behaviours, attitude, and expectations A group activity to demonstrate skills, behaviours, and understanding of the role Following the Building Futures session, candidates will be invited to attend a face to face Interview on either Wednesday 20th, Thursday 21st or Friday 22nd May 2026 at our office in Islington. This is a hybrid role with a base location at our office in Islington. Candidates will be expected to work from the office at least 1 day a week. Applicants must be able to travel across the region as required. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
May 04, 2026
Full time
Location: Hybrid/Islington, London Salary: £27,705 per annum Hours: 36 per week Contract Type: 24 Month Fixed Term Apprenticeship Clarion Housing Group's charitable foundation, Clarion Futures, is transforming lives and improving communities, delivering one of the UK's biggest social investment programmes. We're looking for a motivated and community-focused individual to join us as an Apprentice Project Assistant , playing a key role in supporting the smooth running and development of our Community Panels. In this role, you'll help bring local initiatives to life by supporting the Old Ford and Merton Community Panels. From organising meetings and taking minutes to ensuring actions are followed through, you'll be at the heart of projects that make a real difference in local neighbourhoods. You'll also build strong relationships with residents, community groups, and partner organisations. This means working closely with a wide range of people, helping to coordinate plans, keeping stakeholders informed, and supporting collaborative projects that improve local areas. A big part of the role involves promoting and inspiring community work. You'll help showcase grant-funded projects by creating publicity materials, writing case studies and press releases, updating social media, and supporting events. This is a great opportunity to develop creative and communication skills while celebrating the impact of community initiatives. We're looking for someone passionate about working with local people and making a positive difference. You should be organised, able to manage your own workload, and confident in communicating both in writing and in person. Basic experience with Microsoft Word, Excel, Outlook, and the internet will help you succeed in the role. Most importantly, you'll be willing to learn and committed to completing the training required for the apprenticeship. As part of the role, you'll have the opportunity to complete a Level 3 Business Administrator apprenticeship. You'll develop the knowledge, skills and behaviours needed to support your personal development and progression. If you have not already achieved Level 2 English and Maths, you may be required to work towards these qualifications in line with apprenticeship funding rules and the requirements of the training provider. This will be confirmed at enrolment. This is a fantastic opportunity to kick-start your career and grow your skills in a sector that makes a real difference to the lives of its customers. Why Join Us? 25 days annual leave (plus bank holidays) Flexible benefits scheme including healthcare, dental, cycle to work, and more. Matched pension contributions up to 7.5% with generous life assurance. Flexible and agile working arrangements . You will be required to attend the office at least once a week. Our London office location is Highbury and Islington. Be part of a supportive and structured apprenticeship programme to support your development and progression If this sounds like an opportunity for you, then please review the full role profile before applying. The eligibility criteria for an Apprenticeship and the Business Administration Level 3 Apprenticeship standard can be viewed on our careers page. At Clarion Housing Group, we support the responsible use of AI. Closing Date: Monday 11th May 2026 at midnight. Shortlisted candidates will be invited to attend a Building Futures session, which will take place on Tuesday 19th May from 9.00am-3:00pm at our Head Office in Camden . Before the interview stage, our bespoke Building Futures session helps assess candidate readiness and fit. It includes: Detailed discussion about Clarion and the role An overview from the hiring manager about "a day in the life" A presentation from the training provider explaining the qualification Interview & presentation techniques, including behaviours, attitude, and expectations A group activity to demonstrate skills, behaviours, and understanding of the role Following the Building Futures session, candidates will be invited to attend a face to face Interview on either Wednesday 20th, Thursday 21st or Friday 22nd May 2026 at our office in Islington. This is a hybrid role with a base location at our office in Islington. Candidates will be expected to work from the office at least 1 day a week. Applicants must be able to travel across the region as required. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Role: Senior C++ Software Developer Hybrid: 1 days in Office / 4 days home Location: Bristol Salary/Package: £51k - £63K Health Cash Plan Access to a Benefits Portal and Employee Assistance Program EV Car and Cycle to work scheme Flexible weekly wellbeing time Dedicated Volunteering Time 25 days holiday rising to 30, plus Bank Holidays Comprehensive induction and training program General: Our client is the UK's leading provider of electronic and paper document distribution services, by providing our service to the NHS, Local Government, and a wide range of Commercial organisations, we make a real difference to patients, citizens and businesses through our innovative use of communication technology. This is a fantastic opportunity for someone to join our Testing Team in a rapidly growing company. Role: As part of the Research and Development Team, you will be building and maintaining releases of our core customer facing and internal applications, working closely with the Product & Testing teams to get applications to full release status. You will get to grips with the full suite of applications, using your C++ knowledge to identify areas for improvement and action them in collaboration with the established team. You will work closely with the existing complement of software developers to share your knowledge and mentor them, fostering a collaborative environment. A key aim of this role is to champion the adoption of best practices and support continuous skill development within the team. The roles & responsibilities for this position will evolve over time as you gain more experience, eventually progressing to a becoming a key driver of our modernisation strategy in AWS after achieving a solid foundation with our applications. Profile: You are an established software developer interested in progressing your career. You are someone who prides yourself on innovation and embracing change and new ideas. People describe you as self-motivated, innovative, and a problem solver. You understand the reasons for data security and can keep the confidentiality of the people you are working with. Duties: The primary activities are: Refining new feature requests with stakeholders to make them development ready Collaborating on system design Delivering high quality software Mentoring team members & coaching them on best practice and improvements Reviewing pull requests Planning and actioning refactoring efforts to support the wider product strategy Developing new features according to specification Triaging and fixing defects Essential Experience: Advanced C++ Expertise - Deep knowledge of modern C++ standards with a proven track record of delivering high-quality, production-ready code for Windows services/applications Mentorship & Upskilling - Demonstrated ability to coach, mentor, and upskill developers at various experience levels through hands-on collaboration, code reviews, and knowledge-sharing Technical Debt Reduction - Experience in identifying, prioritising, and refactoring code to improve modularity, testability, and maintainability Architectural/System Design Support - Ability to contribute to architectural decisions and technical strategy, supporting the broader product vision You will also demonstrate a proven ability to: Lead and negotiate effectively across teams and stakeholders, demonstrating strong decision-making and influencing skills in complex technical and collaborative environments Be a self-motivated problem-solver Be accurate and have a keen eye for detail Have a clear and confident communication style, both written and verbal and be comfortable communicating at all levels Always manage confidential information sensitively Work within an agile software development environment Desirable Experience: C#, Microsoft Foundation Classes (MFC), Amazon Web Services (AWS), Microsoft Azure Cloud Enablement - Practical experience in restructuring codebases to support cloud migration and scalable, cloud-native architectures Project Leadership - Experience in leading a group of software developers across multi-month projects Working Relationships: You will work closely with the Product & Testing Teams to perform all planned and reactive tasks, escalating to your Line Manager when potential issues are identified. Special/Additional Working Conditions: You will be working at either our Wellington, Bristol or Milton Keynes office. Travel to other offices may be required in exceptional circumstances to support our teams in these locations. All offices are fully air-conditioned with a modern and spacious open-plan layout. The Head Office is situated close to J26 of the M5 where there is free on-street parking. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 04, 2026
Full time
Role: Senior C++ Software Developer Hybrid: 1 days in Office / 4 days home Location: Bristol Salary/Package: £51k - £63K Health Cash Plan Access to a Benefits Portal and Employee Assistance Program EV Car and Cycle to work scheme Flexible weekly wellbeing time Dedicated Volunteering Time 25 days holiday rising to 30, plus Bank Holidays Comprehensive induction and training program General: Our client is the UK's leading provider of electronic and paper document distribution services, by providing our service to the NHS, Local Government, and a wide range of Commercial organisations, we make a real difference to patients, citizens and businesses through our innovative use of communication technology. This is a fantastic opportunity for someone to join our Testing Team in a rapidly growing company. Role: As part of the Research and Development Team, you will be building and maintaining releases of our core customer facing and internal applications, working closely with the Product & Testing teams to get applications to full release status. You will get to grips with the full suite of applications, using your C++ knowledge to identify areas for improvement and action them in collaboration with the established team. You will work closely with the existing complement of software developers to share your knowledge and mentor them, fostering a collaborative environment. A key aim of this role is to champion the adoption of best practices and support continuous skill development within the team. The roles & responsibilities for this position will evolve over time as you gain more experience, eventually progressing to a becoming a key driver of our modernisation strategy in AWS after achieving a solid foundation with our applications. Profile: You are an established software developer interested in progressing your career. You are someone who prides yourself on innovation and embracing change and new ideas. People describe you as self-motivated, innovative, and a problem solver. You understand the reasons for data security and can keep the confidentiality of the people you are working with. Duties: The primary activities are: Refining new feature requests with stakeholders to make them development ready Collaborating on system design Delivering high quality software Mentoring team members & coaching them on best practice and improvements Reviewing pull requests Planning and actioning refactoring efforts to support the wider product strategy Developing new features according to specification Triaging and fixing defects Essential Experience: Advanced C++ Expertise - Deep knowledge of modern C++ standards with a proven track record of delivering high-quality, production-ready code for Windows services/applications Mentorship & Upskilling - Demonstrated ability to coach, mentor, and upskill developers at various experience levels through hands-on collaboration, code reviews, and knowledge-sharing Technical Debt Reduction - Experience in identifying, prioritising, and refactoring code to improve modularity, testability, and maintainability Architectural/System Design Support - Ability to contribute to architectural decisions and technical strategy, supporting the broader product vision You will also demonstrate a proven ability to: Lead and negotiate effectively across teams and stakeholders, demonstrating strong decision-making and influencing skills in complex technical and collaborative environments Be a self-motivated problem-solver Be accurate and have a keen eye for detail Have a clear and confident communication style, both written and verbal and be comfortable communicating at all levels Always manage confidential information sensitively Work within an agile software development environment Desirable Experience: C#, Microsoft Foundation Classes (MFC), Amazon Web Services (AWS), Microsoft Azure Cloud Enablement - Practical experience in restructuring codebases to support cloud migration and scalable, cloud-native architectures Project Leadership - Experience in leading a group of software developers across multi-month projects Working Relationships: You will work closely with the Product & Testing Teams to perform all planned and reactive tasks, escalating to your Line Manager when potential issues are identified. Special/Additional Working Conditions: You will be working at either our Wellington, Bristol or Milton Keynes office. Travel to other offices may be required in exceptional circumstances to support our teams in these locations. All offices are fully air-conditioned with a modern and spacious open-plan layout. The Head Office is situated close to J26 of the M5 where there is free on-street parking. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Role: Senior C++ Software Developer Hybrid: 1 days in Office / 4 days home Location: Milton Keynes Salary/Package: £51k - £63K Health Cash Plan Access to a Benefits Portal and Employee Assistance Program EV Car and Cycle to work scheme Flexible weekly wellbeing time Dedicated Volunteering Time 25 days holiday rising to 30, plus Bank Holidays Comprehensive induction and training program General: Our client is the UK's leading provider of electronic and paper document distribution services, by providing our service to the NHS, Local Government, and a wide range of Commercial organisations, we make a real difference to patients, citizens and businesses through our innovative use of communication technology. This is a fantastic opportunity for someone to join our Testing Team in a rapidly growing company. Role: As part of the Research and Development Team, you will be building and maintaining releases of our core customer facing and internal applications, working closely with the Product & Testing teams to get applications to full release status. You will get to grips with the full suite of applications, using your C++ knowledge to identify areas for improvement and action them in collaboration with the established team. You will work closely with the existing complement of software developers to share your knowledge and mentor them, fostering a collaborative environment. A key aim of this role is to champion the adoption of best practices and support continuous skill development within the team. The roles & responsibilities for this position will evolve over time as you gain more experience, eventually progressing to a becoming a key driver of our modernisation strategy in AWS after achieving a solid foundation with our applications. Profile: You are an established software developer interested in progressing your career. You are someone who prides yourself on innovation and embracing change and new ideas. People describe you as self-motivated, innovative, and a problem solver. You understand the reasons for data security and can keep the confidentiality of the people you are working with. Duties: The primary activities are: Refining new feature requests with stakeholders to make them development ready Collaborating on system design Delivering high quality software Mentoring team members & coaching them on best practice and improvements Reviewing pull requests Planning and actioning refactoring efforts to support the wider product strategy Developing new features according to specification Triaging and fixing defects Essential Experience: Advanced C++ Expertise - Deep knowledge of modern C++ standards with a proven track record of delivering high-quality, production-ready code for Windows services/applications Mentorship & Upskilling - Demonstrated ability to coach, mentor, and upskill developers at various experience levels through hands-on collaboration, code reviews, and knowledge-sharing Technical Debt Reduction - Experience in identifying, prioritising, and refactoring code to improve modularity, testability, and maintainability Architectural/System Design Support - Ability to contribute to architectural decisions and technical strategy, supporting the broader product vision You will also demonstrate a proven ability to: Lead and negotiate effectively across teams and stakeholders, demonstrating strong decision-making and influencing skills in complex technical and collaborative environments Be a self-motivated problem-solver Be accurate and have a keen eye for detail Have a clear and confident communication style, both written and verbal and be comfortable communicating at all levels Always manage confidential information sensitively Work within an agile software development environment Desirable Experience: C#, Microsoft Foundation Classes (MFC), Amazon Web Services (AWS), Microsoft Azure Cloud Enablement - Practical experience in restructuring codebases to support cloud migration and scalable, cloud-native architectures Project Leadership - Experience in leading a group of software developers across multi-month projects Working Relationships: You will work closely with the Product & Testing Teams to perform all planned and reactive tasks, escalating to your Line Manager when potential issues are identified. Special/Additional Working Conditions: You will be working at either our Wellington, Bristol or Milton Keynes office. Travel to other offices may be required in exceptional circumstances to support our teams in these locations. All offices are fully air-conditioned with a modern and spacious open-plan layout. The Head Office is situated close to J26 of the M5 where there is free on-street parking. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 04, 2026
Full time
Role: Senior C++ Software Developer Hybrid: 1 days in Office / 4 days home Location: Milton Keynes Salary/Package: £51k - £63K Health Cash Plan Access to a Benefits Portal and Employee Assistance Program EV Car and Cycle to work scheme Flexible weekly wellbeing time Dedicated Volunteering Time 25 days holiday rising to 30, plus Bank Holidays Comprehensive induction and training program General: Our client is the UK's leading provider of electronic and paper document distribution services, by providing our service to the NHS, Local Government, and a wide range of Commercial organisations, we make a real difference to patients, citizens and businesses through our innovative use of communication technology. This is a fantastic opportunity for someone to join our Testing Team in a rapidly growing company. Role: As part of the Research and Development Team, you will be building and maintaining releases of our core customer facing and internal applications, working closely with the Product & Testing teams to get applications to full release status. You will get to grips with the full suite of applications, using your C++ knowledge to identify areas for improvement and action them in collaboration with the established team. You will work closely with the existing complement of software developers to share your knowledge and mentor them, fostering a collaborative environment. A key aim of this role is to champion the adoption of best practices and support continuous skill development within the team. The roles & responsibilities for this position will evolve over time as you gain more experience, eventually progressing to a becoming a key driver of our modernisation strategy in AWS after achieving a solid foundation with our applications. Profile: You are an established software developer interested in progressing your career. You are someone who prides yourself on innovation and embracing change and new ideas. People describe you as self-motivated, innovative, and a problem solver. You understand the reasons for data security and can keep the confidentiality of the people you are working with. Duties: The primary activities are: Refining new feature requests with stakeholders to make them development ready Collaborating on system design Delivering high quality software Mentoring team members & coaching them on best practice and improvements Reviewing pull requests Planning and actioning refactoring efforts to support the wider product strategy Developing new features according to specification Triaging and fixing defects Essential Experience: Advanced C++ Expertise - Deep knowledge of modern C++ standards with a proven track record of delivering high-quality, production-ready code for Windows services/applications Mentorship & Upskilling - Demonstrated ability to coach, mentor, and upskill developers at various experience levels through hands-on collaboration, code reviews, and knowledge-sharing Technical Debt Reduction - Experience in identifying, prioritising, and refactoring code to improve modularity, testability, and maintainability Architectural/System Design Support - Ability to contribute to architectural decisions and technical strategy, supporting the broader product vision You will also demonstrate a proven ability to: Lead and negotiate effectively across teams and stakeholders, demonstrating strong decision-making and influencing skills in complex technical and collaborative environments Be a self-motivated problem-solver Be accurate and have a keen eye for detail Have a clear and confident communication style, both written and verbal and be comfortable communicating at all levels Always manage confidential information sensitively Work within an agile software development environment Desirable Experience: C#, Microsoft Foundation Classes (MFC), Amazon Web Services (AWS), Microsoft Azure Cloud Enablement - Practical experience in restructuring codebases to support cloud migration and scalable, cloud-native architectures Project Leadership - Experience in leading a group of software developers across multi-month projects Working Relationships: You will work closely with the Product & Testing Teams to perform all planned and reactive tasks, escalating to your Line Manager when potential issues are identified. Special/Additional Working Conditions: You will be working at either our Wellington, Bristol or Milton Keynes office. Travel to other offices may be required in exceptional circumstances to support our teams in these locations. All offices are fully air-conditioned with a modern and spacious open-plan layout. The Head Office is situated close to J26 of the M5 where there is free on-street parking. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
May 04, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
