A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit! The role: Operational Programmes and Development Manager - 3 years Fixed Term Responsible for oversight and delivery of key programmes within Supply Chain and lead the ongoing continuous improvement change management initiatives. What you'll do: A strategic role accountable for developing and executing a clearly articulated, understood and deliverable Supply Chain Improvement strategy which prepares Supply Chain to best support Engineering. Working across Supply Chain and Engineering / Maintenance to ensure delivery of programmes at an operational level. Responsible for delivery of significant Supply Chain programmes. Responsibility for CTO driven programme interface between Supply Chain and Engineering and Maintenance. Responsible for the delivery of the Supply Chain resource plan and programmes to deliver the challenges through CI. Responsible for day-to-day oversight of the Supply Chain pillar including management of the Wave Platform and a direct link into the BA Transformation team. Supports the Head of Transformation in development of the longer-term strategy. Responsible for the development of Supply Chain processes/procedures including those interfacing into Engineering & Maintenance (internal and external). Acting for the Head of Supply Chain as necessary. Responsible for ensuring oversight of compliance (Aviation, Financial and Security) as part of the development process. Responsible for delivery of the colleague CI development programmes including learning framework What you'll bring to British Airways: Evidence of identifying, leading and empowering change in an operational or service environment including delivery within a strong unionised environment. Operates with integrity and has strong personal values which are aligned with the corporate code of conduct A strategic thinker, able to set a clear direction and align objectives to achieve departmental strategy. Demonstrates confidence whilst remaining authentic, insightful and challenging. An engaging communicator able to influence and inspire others to meet business objectives. Proven track record of leadership and an ability to adapt leadership style to different situations, creating an environment for people to perform at their best. Proven ability in structured problem solving along with strong analytical skills to drive better business decisions / outcomes. Strong organisational/technical/planning skills, possessing the ability to prioritise and be reactive to changing circumstances at short notice. Ability to work and present at all levels including CTO, CFO, CEO and COO. Understands own development needs and when to ask for help. Desirable Qualifications: Appropriate Supply Chain / Logistics qualification, engineering apprenticeship or experience equivalent. Detailed knowledge of CI / Processes improvement strategies with evidence of delivery within a complex global Supply Chain organisation. Experience of managing complex programmes. Working knowledge of Supply Chain / Storage Part 145 requirements Customs / Dangerous Goods / Export Control regulations Know Consigner Status (CAA HMRC DoTI regulations). Why British Airways? Join a world-class airline with a proud heritage and an exciting future. At BA Engineering, you'll work with the best in the business, in a role where your contribution directly enhances the safety and reliability of our global fleet. We offer a competitive salary, generous travel benefits, excellent training, and development opportunities to grow your career. Ready to make a difference at 35,000 feet? Apply now and help shape the future of safe, compliant aviation at British Airways. Inclusion & Diversity We recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become a Better BA.
Jul 01, 2025
Full time
A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit! The role: Operational Programmes and Development Manager - 3 years Fixed Term Responsible for oversight and delivery of key programmes within Supply Chain and lead the ongoing continuous improvement change management initiatives. What you'll do: A strategic role accountable for developing and executing a clearly articulated, understood and deliverable Supply Chain Improvement strategy which prepares Supply Chain to best support Engineering. Working across Supply Chain and Engineering / Maintenance to ensure delivery of programmes at an operational level. Responsible for delivery of significant Supply Chain programmes. Responsibility for CTO driven programme interface between Supply Chain and Engineering and Maintenance. Responsible for the delivery of the Supply Chain resource plan and programmes to deliver the challenges through CI. Responsible for day-to-day oversight of the Supply Chain pillar including management of the Wave Platform and a direct link into the BA Transformation team. Supports the Head of Transformation in development of the longer-term strategy. Responsible for the development of Supply Chain processes/procedures including those interfacing into Engineering & Maintenance (internal and external). Acting for the Head of Supply Chain as necessary. Responsible for ensuring oversight of compliance (Aviation, Financial and Security) as part of the development process. Responsible for delivery of the colleague CI development programmes including learning framework What you'll bring to British Airways: Evidence of identifying, leading and empowering change in an operational or service environment including delivery within a strong unionised environment. Operates with integrity and has strong personal values which are aligned with the corporate code of conduct A strategic thinker, able to set a clear direction and align objectives to achieve departmental strategy. Demonstrates confidence whilst remaining authentic, insightful and challenging. An engaging communicator able to influence and inspire others to meet business objectives. Proven track record of leadership and an ability to adapt leadership style to different situations, creating an environment for people to perform at their best. Proven ability in structured problem solving along with strong analytical skills to drive better business decisions / outcomes. Strong organisational/technical/planning skills, possessing the ability to prioritise and be reactive to changing circumstances at short notice. Ability to work and present at all levels including CTO, CFO, CEO and COO. Understands own development needs and when to ask for help. Desirable Qualifications: Appropriate Supply Chain / Logistics qualification, engineering apprenticeship or experience equivalent. Detailed knowledge of CI / Processes improvement strategies with evidence of delivery within a complex global Supply Chain organisation. Experience of managing complex programmes. Working knowledge of Supply Chain / Storage Part 145 requirements Customs / Dangerous Goods / Export Control regulations Know Consigner Status (CAA HMRC DoTI regulations). Why British Airways? Join a world-class airline with a proud heritage and an exciting future. At BA Engineering, you'll work with the best in the business, in a role where your contribution directly enhances the safety and reliability of our global fleet. We offer a competitive salary, generous travel benefits, excellent training, and development opportunities to grow your career. Ready to make a difference at 35,000 feet? Apply now and help shape the future of safe, compliant aviation at British Airways. Inclusion & Diversity We recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become a Better BA.
Job Title :Head of Operations - South East Job Type : Full-time, permanent Location : The Head of Operations will be based across our Brighton and Hastings offices: Brighton: Unit 6, 30 Chartwell Road, Lancing, BN15 8TU Hastings: Unit 11, Moorhurst Road, St Leonards-on-Sea, East Sussex, TN38 9NB The Company: Recorra is a leading circular economy company, providing services for recycling, data destruction and office supplies in London and the South East. We are born environmentalists, formed by Friends of the Earth in 1988 and now operating as an independent commercial organisation. We are an ethical and fast-growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth. The role provides the opportunity for you to use your skills to make a difference within a friendly, dynamic and forward-thinking company. The culture is energetic, and there will be many opportunities for you to make a substantial contribution to the business. The Role: We're looking for a dynamic and driven Head of Operations to take the lead on all operational activity across Recorra's South East region. If you're passionate about delivering exceptional service, leading high-performing teams, and driving continuous improvement, this is your opportunity to make a real impact. You'll oversee day-to-day operations from our Lancing and Hastings depots, ensuring our waste collection and supply chain services are safe, efficient, fully compliant, cost-effective and relentlessly customer-focused. This is a hands-on leadership role that combines resource optimisation, stakeholder engagement and strategic planning with operational execution - perfect for someone who thrives in a fast-paced, mission-led environment. Responsibilities: Operational Leadership & Performance Responsible for the overall management of collection and supply chain operations at the Lancing and Hastings depots. Ensure all operations meet or exceed company standards in service quality, efficiency, and compliance. Develop and implement operational strategies to improve performance across service delivery, routing, and resource utilisation. Lead daily, weekly, and monthly operational reviews, identifying and resolving bottlenecks or inefficiencies. Compliance & Health and Safety Ensure all operations are compliant with DVSA, transport regulations, waste regulations, and ISO standards as applicable. Maintain and promote a strong culture of Health & Safety, including conducting site audits, investigations, and continuous training initiatives. Ensure all drivers and fleet activities meet required safety and environmental standards, including driver hours, vehicle maintenance, and tachograph compliance. Budget & Cost Control Take full cost centre budget responsibility for the South Coast region, including forecasting, tracking, and variance analysis. Identify and deliver cost-saving initiatives without compromising service quality or compliance. Fleet and Resource Management Manage the productive utilisation of all fleet resources: Lancing: 14 x HGVs & 1 x trailer Hastings: 4 x HGVs & 3 x vans Oversee vehicle maintenance schedules, downtime planning, and replacement forecasting in collaboration with the Fleet Manager. Ensure optimal route planning for operational efficiency and fuel usage, using route optimisation tools and KPI tracking. Team Management & Development Provide strong leadership to multi-site operational teams, ensuring clarity of roles, responsibilities, and performance expectations. Coach, mentor, and develop Depot and Operations Managers to build strong succession capability. Oversee recruitment, training, and development of operational staff across both depots. Reporting & Continuous Improvement Develop and maintain dashboards and reporting systems that monitor: Service performance (e.g. on-time collections, missed bins) Cost control and efficiency metrics Vehicle utilisation and route productivity Health & Safety incident rates Lead continuous improvement projects to enhance operational efficiency, customer experience, and internal processes (e.g. Lean, Six Sigma methodologies where applicable). Cross-Site Coordination & Support Provide operational support and alignment across Recorra's wider operations, including periodic support to the Purfleet depot. Promote best practice sharing between depots to standardise operational excellence across regions. Lead or contribute to cross-functional projects such as systems rollouts, mobilisation of new contracts, and fleet integration. Site Attendance Requirements Minimum 2 days/week at Hastings Depot Minimum 2 days/week at Lancing Depot Minimum 1 day/month at Purfleet, Essex Depot Flexibility to attend other depots or operational sites as required About you: Essential Proven experience in a senior operations leadership role within logistics, transport, or waste management industries High proficiency in operational reporting, performance metrics, and system tools (e.g. route planning, CRM, fleet tracking) Strong knowledge of UK transport legislation and compliance Budget management and commercial acumen Demonstrated leadership in managing large teams across multiple sites Strong interpersonal and communication skills with the ability to influence at all levels Desirable CPC qualification IOSH or NEBOSH Health & Safety training Experience with contract mobilisation or transformation programmes Familiarity with environmental compliance within the waste sector WAMITAB Benefits: Charity volunteering opportunities and social activities Employee Pension Scheme Employee Assistance Programme Health Cash Plan 25 days' annual leave Ride to work scheme Dedicated individual training budget Lively, friendly working culture Please Note: Candidates must have the legal right to live and work in the UK to be considered for this role. Please click the APPLY button to submit your CV and cover letter for this role.
Jul 01, 2025
Full time
Job Title :Head of Operations - South East Job Type : Full-time, permanent Location : The Head of Operations will be based across our Brighton and Hastings offices: Brighton: Unit 6, 30 Chartwell Road, Lancing, BN15 8TU Hastings: Unit 11, Moorhurst Road, St Leonards-on-Sea, East Sussex, TN38 9NB The Company: Recorra is a leading circular economy company, providing services for recycling, data destruction and office supplies in London and the South East. We are born environmentalists, formed by Friends of the Earth in 1988 and now operating as an independent commercial organisation. We are an ethical and fast-growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth. The role provides the opportunity for you to use your skills to make a difference within a friendly, dynamic and forward-thinking company. The culture is energetic, and there will be many opportunities for you to make a substantial contribution to the business. The Role: We're looking for a dynamic and driven Head of Operations to take the lead on all operational activity across Recorra's South East region. If you're passionate about delivering exceptional service, leading high-performing teams, and driving continuous improvement, this is your opportunity to make a real impact. You'll oversee day-to-day operations from our Lancing and Hastings depots, ensuring our waste collection and supply chain services are safe, efficient, fully compliant, cost-effective and relentlessly customer-focused. This is a hands-on leadership role that combines resource optimisation, stakeholder engagement and strategic planning with operational execution - perfect for someone who thrives in a fast-paced, mission-led environment. Responsibilities: Operational Leadership & Performance Responsible for the overall management of collection and supply chain operations at the Lancing and Hastings depots. Ensure all operations meet or exceed company standards in service quality, efficiency, and compliance. Develop and implement operational strategies to improve performance across service delivery, routing, and resource utilisation. Lead daily, weekly, and monthly operational reviews, identifying and resolving bottlenecks or inefficiencies. Compliance & Health and Safety Ensure all operations are compliant with DVSA, transport regulations, waste regulations, and ISO standards as applicable. Maintain and promote a strong culture of Health & Safety, including conducting site audits, investigations, and continuous training initiatives. Ensure all drivers and fleet activities meet required safety and environmental standards, including driver hours, vehicle maintenance, and tachograph compliance. Budget & Cost Control Take full cost centre budget responsibility for the South Coast region, including forecasting, tracking, and variance analysis. Identify and deliver cost-saving initiatives without compromising service quality or compliance. Fleet and Resource Management Manage the productive utilisation of all fleet resources: Lancing: 14 x HGVs & 1 x trailer Hastings: 4 x HGVs & 3 x vans Oversee vehicle maintenance schedules, downtime planning, and replacement forecasting in collaboration with the Fleet Manager. Ensure optimal route planning for operational efficiency and fuel usage, using route optimisation tools and KPI tracking. Team Management & Development Provide strong leadership to multi-site operational teams, ensuring clarity of roles, responsibilities, and performance expectations. Coach, mentor, and develop Depot and Operations Managers to build strong succession capability. Oversee recruitment, training, and development of operational staff across both depots. Reporting & Continuous Improvement Develop and maintain dashboards and reporting systems that monitor: Service performance (e.g. on-time collections, missed bins) Cost control and efficiency metrics Vehicle utilisation and route productivity Health & Safety incident rates Lead continuous improvement projects to enhance operational efficiency, customer experience, and internal processes (e.g. Lean, Six Sigma methodologies where applicable). Cross-Site Coordination & Support Provide operational support and alignment across Recorra's wider operations, including periodic support to the Purfleet depot. Promote best practice sharing between depots to standardise operational excellence across regions. Lead or contribute to cross-functional projects such as systems rollouts, mobilisation of new contracts, and fleet integration. Site Attendance Requirements Minimum 2 days/week at Hastings Depot Minimum 2 days/week at Lancing Depot Minimum 1 day/month at Purfleet, Essex Depot Flexibility to attend other depots or operational sites as required About you: Essential Proven experience in a senior operations leadership role within logistics, transport, or waste management industries High proficiency in operational reporting, performance metrics, and system tools (e.g. route planning, CRM, fleet tracking) Strong knowledge of UK transport legislation and compliance Budget management and commercial acumen Demonstrated leadership in managing large teams across multiple sites Strong interpersonal and communication skills with the ability to influence at all levels Desirable CPC qualification IOSH or NEBOSH Health & Safety training Experience with contract mobilisation or transformation programmes Familiarity with environmental compliance within the waste sector WAMITAB Benefits: Charity volunteering opportunities and social activities Employee Pension Scheme Employee Assistance Programme Health Cash Plan 25 days' annual leave Ride to work scheme Dedicated individual training budget Lively, friendly working culture Please Note: Candidates must have the legal right to live and work in the UK to be considered for this role. Please click the APPLY button to submit your CV and cover letter for this role.
You will need to login before you can apply for a job. Head of Fleet Supply Planning Transformation, Fleet Planning Sector: Distribution and Warehouse, Technology Role: Senior Manager Contract Type: Permanent Hours: Full Time DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost-effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels through the introduction of pioneering new products and services in the last mile delivery space. Do you want to be part of a rapidly scaling Amazon organization with multiple business and operational challenges? Do you want to be in the heart of the supply chain for one of the most critical and capital-intensive resources for Amazon Logistics? We are looking for a self-starter Principal who excels at internal stakeholder management and external third-party management to join the EU AMZL Global Fleet Product, Fleet Planning team. Key Job Responsibilities As Head of Fleet Supply Planning Transformation, you will lead the supply planning for Last Mile Rentals, a revolutionary program aimed to transform from the current 'push' fleet planning model, based on individual DSP (Delivery Service Partner) demand forecasts and allocation of capacity to DSPs, to a 'pull' model based on a shared pool of vans available to solve inter-period (DSP peak variability), intra-week demand variability, and non-controllable Vehicle Off Road (VOR) contingencies. The Principal, LMR Supply Planning, leverages their expertise and high judgment to design the right mechanisms to meet strategic goals in relation to LMR fleet scale with efficiency. Together with Fleet Demand and Fleet Finance, it answers the question: "What is the right amount of the idle Armada or other sources (e.g., rentals) to be transferred into LMR, best trade-off between utilization and delivery partner experience?" by periodically assessing the demand variability, the planning accuracy, and critically reviewing inputs from diverse (internal/external) partner organizations. They conduct periodic reviews with senior stakeholders for the approval of new transfer orders raised by the new demand plans and for Peak readiness, contributing to CAPEX/OPEX decisions. Key to success is their ability to anticipate risks (e.g., supply shortages vs financial exposure) and to design Supply Chain solutions (e.g., rent vs lease source, order batch consolidation) that will be implemented directly by GFP (cross-country transfer, extended leasing, etc.). Top Challenges for the Role - To plan and develop a sustainable LMR supply base that aims to remove agility (lead time of executing pick up, deployment, return) and cost as scale blockers. - To trade-off among different stakeholders (Sr Mgr / Director level) with very diverse and conflicting goals. The degree of ambiguity for this initiative is high ('can we afford to defleet, refurbish and infleet to LMR according to current end-to-end cycle time?) and the foundational capacity yet to be built. - To create mechanisms for the governance of the approvals of the transfer orders to replenish LMR pools, after we roll out to all countries (BAU). BASIC QUALIFICATIONS - Bachelor's degree - Experience in the fleet, supply chain, or logistics industry - Experience in business ownership, controlling, and business analysis - A proven track record of creating effective reporting and data analysis - Strong analytical skills combined with proficiency in Excel - Experience influencing and interacting with cross-functional teams - Ability to handle and prioritize when presented with a high volume of engagements PREFERRED QUALIFICATIONS - SQL proficiency - Understanding of fleet management and related KPIs Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Feb 02, 2025
Full time
You will need to login before you can apply for a job. Head of Fleet Supply Planning Transformation, Fleet Planning Sector: Distribution and Warehouse, Technology Role: Senior Manager Contract Type: Permanent Hours: Full Time DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost-effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels through the introduction of pioneering new products and services in the last mile delivery space. Do you want to be part of a rapidly scaling Amazon organization with multiple business and operational challenges? Do you want to be in the heart of the supply chain for one of the most critical and capital-intensive resources for Amazon Logistics? We are looking for a self-starter Principal who excels at internal stakeholder management and external third-party management to join the EU AMZL Global Fleet Product, Fleet Planning team. Key Job Responsibilities As Head of Fleet Supply Planning Transformation, you will lead the supply planning for Last Mile Rentals, a revolutionary program aimed to transform from the current 'push' fleet planning model, based on individual DSP (Delivery Service Partner) demand forecasts and allocation of capacity to DSPs, to a 'pull' model based on a shared pool of vans available to solve inter-period (DSP peak variability), intra-week demand variability, and non-controllable Vehicle Off Road (VOR) contingencies. The Principal, LMR Supply Planning, leverages their expertise and high judgment to design the right mechanisms to meet strategic goals in relation to LMR fleet scale with efficiency. Together with Fleet Demand and Fleet Finance, it answers the question: "What is the right amount of the idle Armada or other sources (e.g., rentals) to be transferred into LMR, best trade-off between utilization and delivery partner experience?" by periodically assessing the demand variability, the planning accuracy, and critically reviewing inputs from diverse (internal/external) partner organizations. They conduct periodic reviews with senior stakeholders for the approval of new transfer orders raised by the new demand plans and for Peak readiness, contributing to CAPEX/OPEX decisions. Key to success is their ability to anticipate risks (e.g., supply shortages vs financial exposure) and to design Supply Chain solutions (e.g., rent vs lease source, order batch consolidation) that will be implemented directly by GFP (cross-country transfer, extended leasing, etc.). Top Challenges for the Role - To plan and develop a sustainable LMR supply base that aims to remove agility (lead time of executing pick up, deployment, return) and cost as scale blockers. - To trade-off among different stakeholders (Sr Mgr / Director level) with very diverse and conflicting goals. The degree of ambiguity for this initiative is high ('can we afford to defleet, refurbish and infleet to LMR according to current end-to-end cycle time?) and the foundational capacity yet to be built. - To create mechanisms for the governance of the approvals of the transfer orders to replenish LMR pools, after we roll out to all countries (BAU). BASIC QUALIFICATIONS - Bachelor's degree - Experience in the fleet, supply chain, or logistics industry - Experience in business ownership, controlling, and business analysis - A proven track record of creating effective reporting and data analysis - Strong analytical skills combined with proficiency in Excel - Experience influencing and interacting with cross-functional teams - Ability to handle and prioritize when presented with a high volume of engagements PREFERRED QUALIFICATIONS - SQL proficiency - Understanding of fleet management and related KPIs Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Working at the helm of an exciting procurement transformation and reporting to the Head of Engineering and Hard FM Procurement, you'll provide Engineering (Fleet, Marine, Rail and Micro-mobility) and Hard FM category and market expertise to identify benefits, mitigate risk and drive best value from Serco's spend and supply base globally. You'll also contribute to the global category management strategy and business outcomes for all stakeholders across all Serco sectors/functions that maximise the effective deployment of Hard FM & Engineering Solutions. The Category Manager (Hard FM & Engineering) mandate is one of a number of roles Procurement Heads is recruiting on behalf of Serco and forms part of its ongoing procurement evolution; Serco's Chief Procurement Officer Gavin Boswell said: "Procurement at Serco has come a long way over the past 5 years. We already contribute to business success by helping grow both the top and bottom line through supporting new business development and delivering cost efficiencies while protecting Serco from risk, delivering on sustainability, and driving operational excellence. And building on a platform of success, we're now embarking on the next exciting phase in our Procurement evolution by investing in building capabilities and developing talent to increase internal collaboration and drive more strategic relationships with key suppliers. Our ambition is to deliver Procurement with impact on people, place, planet and profit, and so helping Serco to impact a better future." The role will see you aligned to one of Serco's offices in either Hook, London or Solihull (location dependent) and the working pattern is very agile with most employees typically going into the office 2-8x/month. As Category Manager (Hard FM & Engineering) your key responsibilities will be: Accountable for category management of assigned sub-categories within the Hard FM & Engineering category from strategy creation through to the delivery of business outcomes and performance targets including in-year and annualised savings targets as agreed through the planning process Creating and continually reviewing comprehensive and forward-looking global and/or regional category strategies and plans to deliver results and year-on-year continuous improvement in cost, service, innovation and risk for the Hard FM & Engineering category, applying truly global and strategic thinking whilst ensuring that local business and supply market requirements are understood and supported Educating and influencing key stakeholders to support category strategy development, endorsing recommended category strategies, supporting implementation and agreeing how benefits will be captured Leveraging one's own deep category and market expertise and that of Serco colleagues, Procurement Business Partners and key stakeholders to support Serco in optimising value, managing demand and mitigating risk from the third-party supply base for the Hard FM & Engineering category Translating category strategies into a clear and prioritised pipeline of sourcing projects for execution by the category team Accountable for overseeing, guiding and managing the execution of sourcing projects within the Hard FM & Engineering category including the approval of gates in the sourcing process Leading delivery of complex and/or higher value sourcing and continuous improvement projects with the support of Buyers or working on one's own Supervising and assuring the quality of delivery of Senior Buyers and Buyers working on sourcing projects within the category Providing coaching and support to develop the procurement and category skills and experience of the category team Contributing to the global community of practice for the Hard FM & Engineering category and supporting efforts to share insights and best practices globally Tracking strategy implementation, project delivery, spend, performance and compliance within the Hard FM & Engineering category, refining strategy and plans or initiating and implementing improvement or corrective actions as required Collaborating with Procurement Business Partners providing category insight, expertise and best practices to support bids to create competitive supply chain architecture that meets bid requirements, leverages the existing supply base or sources new suppliers as required, and mitigates risk to support profitable growth Building relationships with key suppliers at a senior level and lead supplier management processes within the Hard FM & Engineering category to ensure that performance and value is delivered whilst managing the risks Skills and experience: Graduate calibre with a Bachelor's degree Post-graduate qualification (e.g. MSc/MBA) or a professional qualification such as MCIPS is desirable but not essential At least 3 years' experience in a category management role Possesses strong business acumen, able to understand complex business needs and drivers and identify ways for Procurement to address Will have worked in a complex changing environment with demanding business objectives in a competitive market sector Demonstrates a consistent track record of delivery within large and complex Procurement organisations Will have a track record of Hard FM & Engineering category and supplier management, effecting change and continuous improvement through creation and implementation of innovative category strategies and building of effective supplier relationships Has strong Hard FM & Engineering category, market and supplier knowledge Has a strategic mindset while being flexible to local differences and creative to encourage and seek innovative approaches Demonstrates track record of developing and maintaining strong senior stakeholder relationships Possesses excellent communication skills with the ability to influence at multiple levels Strong planning, organising, analytical and fact-based decision-making skills with high attention to detail Demonstrates personal and professional credibility and resilience Benefits of the Category Manager (Hard FM & Engineering) role include: £65-73,000 Up to 10% bonus Company car 6% matched pension Private medical insurance Life assurance 25 days annual leave
Feb 01, 2024
Full time
Working at the helm of an exciting procurement transformation and reporting to the Head of Engineering and Hard FM Procurement, you'll provide Engineering (Fleet, Marine, Rail and Micro-mobility) and Hard FM category and market expertise to identify benefits, mitigate risk and drive best value from Serco's spend and supply base globally. You'll also contribute to the global category management strategy and business outcomes for all stakeholders across all Serco sectors/functions that maximise the effective deployment of Hard FM & Engineering Solutions. The Category Manager (Hard FM & Engineering) mandate is one of a number of roles Procurement Heads is recruiting on behalf of Serco and forms part of its ongoing procurement evolution; Serco's Chief Procurement Officer Gavin Boswell said: "Procurement at Serco has come a long way over the past 5 years. We already contribute to business success by helping grow both the top and bottom line through supporting new business development and delivering cost efficiencies while protecting Serco from risk, delivering on sustainability, and driving operational excellence. And building on a platform of success, we're now embarking on the next exciting phase in our Procurement evolution by investing in building capabilities and developing talent to increase internal collaboration and drive more strategic relationships with key suppliers. Our ambition is to deliver Procurement with impact on people, place, planet and profit, and so helping Serco to impact a better future." The role will see you aligned to one of Serco's offices in either Hook, London or Solihull (location dependent) and the working pattern is very agile with most employees typically going into the office 2-8x/month. As Category Manager (Hard FM & Engineering) your key responsibilities will be: Accountable for category management of assigned sub-categories within the Hard FM & Engineering category from strategy creation through to the delivery of business outcomes and performance targets including in-year and annualised savings targets as agreed through the planning process Creating and continually reviewing comprehensive and forward-looking global and/or regional category strategies and plans to deliver results and year-on-year continuous improvement in cost, service, innovation and risk for the Hard FM & Engineering category, applying truly global and strategic thinking whilst ensuring that local business and supply market requirements are understood and supported Educating and influencing key stakeholders to support category strategy development, endorsing recommended category strategies, supporting implementation and agreeing how benefits will be captured Leveraging one's own deep category and market expertise and that of Serco colleagues, Procurement Business Partners and key stakeholders to support Serco in optimising value, managing demand and mitigating risk from the third-party supply base for the Hard FM & Engineering category Translating category strategies into a clear and prioritised pipeline of sourcing projects for execution by the category team Accountable for overseeing, guiding and managing the execution of sourcing projects within the Hard FM & Engineering category including the approval of gates in the sourcing process Leading delivery of complex and/or higher value sourcing and continuous improvement projects with the support of Buyers or working on one's own Supervising and assuring the quality of delivery of Senior Buyers and Buyers working on sourcing projects within the category Providing coaching and support to develop the procurement and category skills and experience of the category team Contributing to the global community of practice for the Hard FM & Engineering category and supporting efforts to share insights and best practices globally Tracking strategy implementation, project delivery, spend, performance and compliance within the Hard FM & Engineering category, refining strategy and plans or initiating and implementing improvement or corrective actions as required Collaborating with Procurement Business Partners providing category insight, expertise and best practices to support bids to create competitive supply chain architecture that meets bid requirements, leverages the existing supply base or sources new suppliers as required, and mitigates risk to support profitable growth Building relationships with key suppliers at a senior level and lead supplier management processes within the Hard FM & Engineering category to ensure that performance and value is delivered whilst managing the risks Skills and experience: Graduate calibre with a Bachelor's degree Post-graduate qualification (e.g. MSc/MBA) or a professional qualification such as MCIPS is desirable but not essential At least 3 years' experience in a category management role Possesses strong business acumen, able to understand complex business needs and drivers and identify ways for Procurement to address Will have worked in a complex changing environment with demanding business objectives in a competitive market sector Demonstrates a consistent track record of delivery within large and complex Procurement organisations Will have a track record of Hard FM & Engineering category and supplier management, effecting change and continuous improvement through creation and implementation of innovative category strategies and building of effective supplier relationships Has strong Hard FM & Engineering category, market and supplier knowledge Has a strategic mindset while being flexible to local differences and creative to encourage and seek innovative approaches Demonstrates track record of developing and maintaining strong senior stakeholder relationships Possesses excellent communication skills with the ability to influence at multiple levels Strong planning, organising, analytical and fact-based decision-making skills with high attention to detail Demonstrates personal and professional credibility and resilience Benefits of the Category Manager (Hard FM & Engineering) role include: £65-73,000 Up to 10% bonus Company car 6% matched pension Private medical insurance Life assurance 25 days annual leave