The Destitution Caseworker is a full-time post at the JRS UK offices in Wapping with regular visits to our houses in South London. The post-holder will be joining the Advice and Casework Team, a small and diverse team of Caseworkers, Befriending and Practical Support Coordinator and volunteers. The Advice and Casework Team provides refugee friend led advice and casework, supported by the practical offering of hardship payments, regular mobile phone top-ups, and befriending. We also provide temporary accommodation through our hosting scheme 'At Home which has operated since 2012. Additionally, we also offer support through our 10- bedroom house for women and 6 bedroom house for men in South London. This role is busy and varied, with a focus on combining accompaniment with advice and practical support and assistance particularly to those in our accommodation project. The postholder will provide in-depth and proactive support on a broad range of issues including destitution and homelessness; access to legal advice; asylum support and health related matters. The postholder will utilise relationships with NGOs and specialist agencies, signposting and making referrals as appropriate. They will be responsible for managing their own caseload and will support with the smooth running of the accommodation project and other aspects of the wider team. The postholder should have a good working knowledge and empathy of the issues and challenges faced by destitute asylum-seekers and refugees, with particular focus on destitution, homelessness and access to immigration advice. They will need highly developed listening skills, personal resilience, and emotional maturity to respond to the emotional and practical needs of asylum seekers, accompany them and support them to positively progress with their lives. They need to have and maintain an up-to-date knowledge about the immigration and asylum context as it relates to our work with destitute refugees. The Destitution Caseworker will be enthusiastic about working in a small faith-based organisation and have a willingness to integrate JRS UK s ethos of accompaniment in their approach whilst also demonstrating sensitivity in responding to the needs of individuals facing destitution. They will enjoy working in a fast-paced environment and possess excellent communication skills and will adhere to JRS values and commitment to social justice and tackling racism and discrimination. They will work flexibly as a member of the team and organisation and undertake other reasonable duties and responsibilities as needed. Role Specific Responsibilities Accommodation: • Preparing needs assessments and inducting guests and residents. • Facilitating matching meetings and providing ongoing support during placements including review meetings. • Coordinating food grants for accommodated refugee friends. • Being the main point of contact and a supportive presence, providing basic advice and casework support for guests and residents. • Support with coordinating the move-on process from hosting and housing as appropriate. • Support hosts and other volunteers including assisting with coordinating and facilitating volunteer meetings. • Support the facilitating of monthly house meetings and activities. • Proactively identify and respond to risks and health and safety issues, escalating as appropriate. • Promptly flagging any housing maintenance issues • Take part in the on-call rota. • Travelling within London to visit host homes, as well as the properties in South London. Some evening and weekend work is required, but time in lieu will be provided. General Advice and Casework Support: • Identify, register, and assess needs of individuals seeking support • Provide information, advice, and support to individuals on a range of issues including homelessness, access to legal advice, destitution, and asylum support. • Identify, prioritise and provide pro-active advice and casework support to individuals requiring ongoing support. • Facilitate access to services and support for individuals through signposting, referrals and ongoing advocacy where appropriate. • Ensure hardship provisions are distributed, and resources utilised in line with policies, guidance and procedures. • Maintain and develop positive working relationships and referral pathways with relevant statutory and third sector partners. • Non-legal form filling. General: • Safeguarding concerns are identified, managed and/or escalated as appropriate • Participate in monthly casework meetings • Continuously maintain clear and accurate records in accordance with data protection legislation • Identify and raise common trends and issues affecting our work • Provide regular reports including for funding as required • Attend internal and external meetings as agreed • Keep abreast of relevant developments in asylum/immigration law and procedures • Actively support colleagues, volunteers and collaborate across teams • Work closely with colleagues to identify opportunities and explore ways for individuals supported by the services to share their experiences and contribute to JRS UK s advocacy and communications work • Assist line manager and colleagues with service improvement and development • Undertake other duties and responsibilities as needed • Comply with all JRS policies and procedures Personal growth and development: • Engage with opportunities for training and development and reflect regularly on practice, including: o Ongoing training in areas such as asylum & immigration system, housing, mental health support/therapeutic care, rights and entitlements of those we serve. o Attend non-managerial supervision and psychological support to support selfcare. o Workshops and trainings relating to JRS mission and ethos
Jan 09, 2026
Full time
The Destitution Caseworker is a full-time post at the JRS UK offices in Wapping with regular visits to our houses in South London. The post-holder will be joining the Advice and Casework Team, a small and diverse team of Caseworkers, Befriending and Practical Support Coordinator and volunteers. The Advice and Casework Team provides refugee friend led advice and casework, supported by the practical offering of hardship payments, regular mobile phone top-ups, and befriending. We also provide temporary accommodation through our hosting scheme 'At Home which has operated since 2012. Additionally, we also offer support through our 10- bedroom house for women and 6 bedroom house for men in South London. This role is busy and varied, with a focus on combining accompaniment with advice and practical support and assistance particularly to those in our accommodation project. The postholder will provide in-depth and proactive support on a broad range of issues including destitution and homelessness; access to legal advice; asylum support and health related matters. The postholder will utilise relationships with NGOs and specialist agencies, signposting and making referrals as appropriate. They will be responsible for managing their own caseload and will support with the smooth running of the accommodation project and other aspects of the wider team. The postholder should have a good working knowledge and empathy of the issues and challenges faced by destitute asylum-seekers and refugees, with particular focus on destitution, homelessness and access to immigration advice. They will need highly developed listening skills, personal resilience, and emotional maturity to respond to the emotional and practical needs of asylum seekers, accompany them and support them to positively progress with their lives. They need to have and maintain an up-to-date knowledge about the immigration and asylum context as it relates to our work with destitute refugees. The Destitution Caseworker will be enthusiastic about working in a small faith-based organisation and have a willingness to integrate JRS UK s ethos of accompaniment in their approach whilst also demonstrating sensitivity in responding to the needs of individuals facing destitution. They will enjoy working in a fast-paced environment and possess excellent communication skills and will adhere to JRS values and commitment to social justice and tackling racism and discrimination. They will work flexibly as a member of the team and organisation and undertake other reasonable duties and responsibilities as needed. Role Specific Responsibilities Accommodation: • Preparing needs assessments and inducting guests and residents. • Facilitating matching meetings and providing ongoing support during placements including review meetings. • Coordinating food grants for accommodated refugee friends. • Being the main point of contact and a supportive presence, providing basic advice and casework support for guests and residents. • Support with coordinating the move-on process from hosting and housing as appropriate. • Support hosts and other volunteers including assisting with coordinating and facilitating volunteer meetings. • Support the facilitating of monthly house meetings and activities. • Proactively identify and respond to risks and health and safety issues, escalating as appropriate. • Promptly flagging any housing maintenance issues • Take part in the on-call rota. • Travelling within London to visit host homes, as well as the properties in South London. Some evening and weekend work is required, but time in lieu will be provided. General Advice and Casework Support: • Identify, register, and assess needs of individuals seeking support • Provide information, advice, and support to individuals on a range of issues including homelessness, access to legal advice, destitution, and asylum support. • Identify, prioritise and provide pro-active advice and casework support to individuals requiring ongoing support. • Facilitate access to services and support for individuals through signposting, referrals and ongoing advocacy where appropriate. • Ensure hardship provisions are distributed, and resources utilised in line with policies, guidance and procedures. • Maintain and develop positive working relationships and referral pathways with relevant statutory and third sector partners. • Non-legal form filling. General: • Safeguarding concerns are identified, managed and/or escalated as appropriate • Participate in monthly casework meetings • Continuously maintain clear and accurate records in accordance with data protection legislation • Identify and raise common trends and issues affecting our work • Provide regular reports including for funding as required • Attend internal and external meetings as agreed • Keep abreast of relevant developments in asylum/immigration law and procedures • Actively support colleagues, volunteers and collaborate across teams • Work closely with colleagues to identify opportunities and explore ways for individuals supported by the services to share their experiences and contribute to JRS UK s advocacy and communications work • Assist line manager and colleagues with service improvement and development • Undertake other duties and responsibilities as needed • Comply with all JRS policies and procedures Personal growth and development: • Engage with opportunities for training and development and reflect regularly on practice, including: o Ongoing training in areas such as asylum & immigration system, housing, mental health support/therapeutic care, rights and entitlements of those we serve. o Attend non-managerial supervision and psychological support to support selfcare. o Workshops and trainings relating to JRS mission and ethos
Assistant Bars Manager Aston Villa Football Club - Levy UK & Ireland Role Overview As Assistant Bars Manager at Aston Villa Football Club, you will support the Bars Manager in delivering an outstanding matchday and event experience across all bar operations at Villa Park. You will help lead large, diverse teams, uphold Levy's high standards of service and compliance, and play a key role in ensuring the smooth, efficient, and profitable delivery of bar services on matchdays, corporate events, and non-matchday functions. This is an exciting opportunity for a driven hospitality professional looking to take the next step in their leadership journey within one of the UK's most iconic sporting venues. Key ResponsibilitiesOperational Delivery Support the planning and delivery of all bar operations across matchdays, conferences, events, and private functions. Assist in ensuring all bars operate efficiently, safely, and in full compliance with licensing laws, food safety, and health & safety standards. Maintain the cleanliness, presentation, and operational readiness of all bar areas and equipment. Team Leadership Support the recruitment, onboarding, training, and development of bar supervisors and frontline teams. Lead by example on event days, motivating teams to deliver exceptional guest experiences. Assist with the creation of rotas and staffing plans aligned with business needs and labour budgets. Commercial & Service Excellence Champion Levy's guest-first approach, ensuring consistent delivery of exceptional customer service across all bar areas. Support revenue growth initiatives including upselling, product promotions, and seasonal activations. Assist in monitoring performance metrics and customer feedback, helping to identify improvement opportunities. Stock & Compliance Support stock control processes including ordering, replenishment, deliveries, and waste management. Ensure accurate record-keeping and assist in maintaining secure, well-organised stockrooms. Follow all procedures relating to licensing, incident management, and responsible alcohol service. What We're Looking For Experience in a bar, hospitality, or events role - supervisory or team leader experience is highly desirable. Strong leadership skills with the ability to motivate and guide teams in a fast-paced environment. Great organisational and communication abilities, with a proactive approach to challenges. Good working knowledge of bar operations, stock procedures, licensing regulations, and H&S standards. Passion for delivering exceptional guest experiences and supporting commercial success. Flexibility to work evenings, weekends, major events, and all Aston Villa matchdays. What We Offer A unique opportunity to grow your career within one of the UK's most historic football clubs. Competitive pay and performance-related incentives. Uniform and meals while on duty. Free on-site parking. Access to staff discounts and wellbeing benefits. Full training and development opportunities through Levy UK & Ireland and Compass Group. A supportive, inclusive, and high-performance workplace culture. About Us Aston Villa Football Club is built on tradition, ambition, and excellence. At Levy UK & Ireland - the market leader in sports and entertainment hospitality - we are proud to deliver world-class experiences at Villa Park. From bars to banqueting, our team is driven by passion, innovation, and a commitment to elevating every guest moment. We celebrate diversity and inclusion at every level. Our teams reflect a wealth of backgrounds, experiences, and perspectives - and we believe these differences fuel our success. Every colleague is valued, respected, and empowered to contribute their best. As part of Compass Group UK & Ireland, you'll join a business that makes an impact in over 6,000 venues nationwide. Here, you will have the opportunity to develop your skills, progress your career, and be part of a team where diversity is our strength. Compass Group UK&I is committed to creating an environment where everyone can be themselves, feel valued, and reach their full potential.
Jan 09, 2026
Full time
Assistant Bars Manager Aston Villa Football Club - Levy UK & Ireland Role Overview As Assistant Bars Manager at Aston Villa Football Club, you will support the Bars Manager in delivering an outstanding matchday and event experience across all bar operations at Villa Park. You will help lead large, diverse teams, uphold Levy's high standards of service and compliance, and play a key role in ensuring the smooth, efficient, and profitable delivery of bar services on matchdays, corporate events, and non-matchday functions. This is an exciting opportunity for a driven hospitality professional looking to take the next step in their leadership journey within one of the UK's most iconic sporting venues. Key ResponsibilitiesOperational Delivery Support the planning and delivery of all bar operations across matchdays, conferences, events, and private functions. Assist in ensuring all bars operate efficiently, safely, and in full compliance with licensing laws, food safety, and health & safety standards. Maintain the cleanliness, presentation, and operational readiness of all bar areas and equipment. Team Leadership Support the recruitment, onboarding, training, and development of bar supervisors and frontline teams. Lead by example on event days, motivating teams to deliver exceptional guest experiences. Assist with the creation of rotas and staffing plans aligned with business needs and labour budgets. Commercial & Service Excellence Champion Levy's guest-first approach, ensuring consistent delivery of exceptional customer service across all bar areas. Support revenue growth initiatives including upselling, product promotions, and seasonal activations. Assist in monitoring performance metrics and customer feedback, helping to identify improvement opportunities. Stock & Compliance Support stock control processes including ordering, replenishment, deliveries, and waste management. Ensure accurate record-keeping and assist in maintaining secure, well-organised stockrooms. Follow all procedures relating to licensing, incident management, and responsible alcohol service. What We're Looking For Experience in a bar, hospitality, or events role - supervisory or team leader experience is highly desirable. Strong leadership skills with the ability to motivate and guide teams in a fast-paced environment. Great organisational and communication abilities, with a proactive approach to challenges. Good working knowledge of bar operations, stock procedures, licensing regulations, and H&S standards. Passion for delivering exceptional guest experiences and supporting commercial success. Flexibility to work evenings, weekends, major events, and all Aston Villa matchdays. What We Offer A unique opportunity to grow your career within one of the UK's most historic football clubs. Competitive pay and performance-related incentives. Uniform and meals while on duty. Free on-site parking. Access to staff discounts and wellbeing benefits. Full training and development opportunities through Levy UK & Ireland and Compass Group. A supportive, inclusive, and high-performance workplace culture. About Us Aston Villa Football Club is built on tradition, ambition, and excellence. At Levy UK & Ireland - the market leader in sports and entertainment hospitality - we are proud to deliver world-class experiences at Villa Park. From bars to banqueting, our team is driven by passion, innovation, and a commitment to elevating every guest moment. We celebrate diversity and inclusion at every level. Our teams reflect a wealth of backgrounds, experiences, and perspectives - and we believe these differences fuel our success. Every colleague is valued, respected, and empowered to contribute their best. As part of Compass Group UK & Ireland, you'll join a business that makes an impact in over 6,000 venues nationwide. Here, you will have the opportunity to develop your skills, progress your career, and be part of a team where diversity is our strength. Compass Group UK&I is committed to creating an environment where everyone can be themselves, feel valued, and reach their full potential.
Senior Analyst Apply Now Apply Later Job ID Location London, United Kingdom Business The Walt Disney Company (EMEA) Date posted Dec. 03, 2025 Job Summary: Be you, be here, be part of the story! At The Walt Disney Company, magic is more than just a word; it's a way of life. For a century, we've been inspiring imaginations, celebrating diversity, and bringing families together through our beloved stories, characters, and experiences. From our iconic theme parks and resorts to our groundbreaking films, television shows, interactive media and products, we're dedicated to creating magic that knows no bounds. This is a 9m FTC role. This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home (Monday or Friday). The Senior Analyst will play a pivotal role in supporting the CS&BD team with the development and delivery of EMEA-wide business strategies and initiatives. The role requires superior strategic, analytical and collaboration skills - and the ability to apply these effectively as part of the C S &BD team. Senior analysts are the most experienced analysts in the CS&BD team, setting the bar for other analysts to meet. Senior analysts build a solid understanding of the various Disney Entertainment and ESPN businesses (including the various areas within Streaming), a more advanced proficiency in business/financial modelling (directly applied in multiple projects), an ability to effectively collaborate with different levels of the organization / teams across EMEA and in the US (developing a wide internal network) and experience in presenting & discussing results with senior leadership (including SVPs). As a result, the senior analyst supports our most important and highest profile projects, taking the lead on the business/ financial modelling and interacting with multiple teams across the organization, often working directly with the VP and Directors in the team and presenting their output to EMEA SVPs. In addition, the senior analyst also plays a pivotal role in various outputs produced by the CS&BD team, which feed into various of our projects and the work conducted by other teams within DTC. Finally, due to its experience & capabilities, the senior analyst will informally act as a mentor and a first point of call for other analysts in the team, providing support when they run into challenges in their own projects or need a sounding board - e.g., the senior analyst can help younger analysts troubleshooting issues in the IR models or offer advice on how to craft a specific written material to be more effective with a senior audience. Key areas of responsibility include: Support strategic & financial analysis of growth opportunities for Disney+ in EMEA (e.g., evolution of our commercial offer, introduction of new product features, launching in new markets, ) Work with regional business leads and local Country Managers to build business cases for new opportunities, identifying associated revenue streams, costs and risks and/or support review of business plans prepared by local Country Managers to test viability and alignment to overall company goals Provide advanced business modelling/analysis (including interpretation) of financial data to support business operations Support preparation of the annual strategic business review and 5-year plan, including coordination with relevant Regional and US/Global stakeholders. Monitor key market trends - e.g., across consumer behaviour and competitors - extracting meaningful insights that inform key decision in our business Evaluate potential commercial partnerships, assessing strategic fit and financial & operational impacts - e.g., collaborations with other streaming services; distribution of Disney+ through wholesale partners (e.g., Pay TV/ Telecom operators, Consumer Brands); evaluate opportunities to establish strategic partnerships with external content producers (e.g., linear TV channels); evaluate opportunities to license external content and rights (e.g., films and series from external producers, sports rights, ) Support and deliver integrated EMEA initiatives as identified by the EMEA President Ongoing support across strategic and operational priorities Areas of Accountability (Strategic Impact, Financial, Management, Relationships) Include factors such as team size, geographical scope, financial responsibilities (e.g., revenue targets, size of budget to manage etc) and level of authorisation Supporting the CS&BD function in the management and delivery of ongoing projects in EMEA, with a particular emphasis on DTC The senior analyst assumes responsibility for our most complex/challenging business & financial models, which are a key component to the success of the most important projects within CS&BD. The senior analyst also leads directly the preparation of important outputs from the CS&BD team, which are used widely across our projects and in other areas of the DTC team, and require close collaboration with all local DTC teams Experience and Professional Qualifications Required Provide specific information regarding the experience and qualifications (if relevant) required in order to perform the role competently. Also highlight what is necessary and what is desirable. Qualifications/Work Experience: Robust experience working in a top tier Management/Strategy consultancy firm and/or experience of working within a media organisation's central BD/strategy team; Strong analytics - ability to think in structured way (both conceptually and analytically) and to conduct / review complex quantitative analysis to inform business decisions Advanced MS Office skills, specifically Excel and PowerPoint; ideally some experience with Big Data analytical tools (e.g. Alteryx) The Perks 25 days annual leave Private medical insurance & dental care Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Disney+ Subscription Excellent parental and guardian leave Employee Resource Groups - Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST. The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. About The Walt Disney Company (EMEA): Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with The Walt Disney Company Limited, which is part of a business we call The Walt Disney Company (EMEA). The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. Sign up to receive new job alerts and company information based on your preferences.
Jan 09, 2026
Full time
Senior Analyst Apply Now Apply Later Job ID Location London, United Kingdom Business The Walt Disney Company (EMEA) Date posted Dec. 03, 2025 Job Summary: Be you, be here, be part of the story! At The Walt Disney Company, magic is more than just a word; it's a way of life. For a century, we've been inspiring imaginations, celebrating diversity, and bringing families together through our beloved stories, characters, and experiences. From our iconic theme parks and resorts to our groundbreaking films, television shows, interactive media and products, we're dedicated to creating magic that knows no bounds. This is a 9m FTC role. This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home (Monday or Friday). The Senior Analyst will play a pivotal role in supporting the CS&BD team with the development and delivery of EMEA-wide business strategies and initiatives. The role requires superior strategic, analytical and collaboration skills - and the ability to apply these effectively as part of the C S &BD team. Senior analysts are the most experienced analysts in the CS&BD team, setting the bar for other analysts to meet. Senior analysts build a solid understanding of the various Disney Entertainment and ESPN businesses (including the various areas within Streaming), a more advanced proficiency in business/financial modelling (directly applied in multiple projects), an ability to effectively collaborate with different levels of the organization / teams across EMEA and in the US (developing a wide internal network) and experience in presenting & discussing results with senior leadership (including SVPs). As a result, the senior analyst supports our most important and highest profile projects, taking the lead on the business/ financial modelling and interacting with multiple teams across the organization, often working directly with the VP and Directors in the team and presenting their output to EMEA SVPs. In addition, the senior analyst also plays a pivotal role in various outputs produced by the CS&BD team, which feed into various of our projects and the work conducted by other teams within DTC. Finally, due to its experience & capabilities, the senior analyst will informally act as a mentor and a first point of call for other analysts in the team, providing support when they run into challenges in their own projects or need a sounding board - e.g., the senior analyst can help younger analysts troubleshooting issues in the IR models or offer advice on how to craft a specific written material to be more effective with a senior audience. Key areas of responsibility include: Support strategic & financial analysis of growth opportunities for Disney+ in EMEA (e.g., evolution of our commercial offer, introduction of new product features, launching in new markets, ) Work with regional business leads and local Country Managers to build business cases for new opportunities, identifying associated revenue streams, costs and risks and/or support review of business plans prepared by local Country Managers to test viability and alignment to overall company goals Provide advanced business modelling/analysis (including interpretation) of financial data to support business operations Support preparation of the annual strategic business review and 5-year plan, including coordination with relevant Regional and US/Global stakeholders. Monitor key market trends - e.g., across consumer behaviour and competitors - extracting meaningful insights that inform key decision in our business Evaluate potential commercial partnerships, assessing strategic fit and financial & operational impacts - e.g., collaborations with other streaming services; distribution of Disney+ through wholesale partners (e.g., Pay TV/ Telecom operators, Consumer Brands); evaluate opportunities to establish strategic partnerships with external content producers (e.g., linear TV channels); evaluate opportunities to license external content and rights (e.g., films and series from external producers, sports rights, ) Support and deliver integrated EMEA initiatives as identified by the EMEA President Ongoing support across strategic and operational priorities Areas of Accountability (Strategic Impact, Financial, Management, Relationships) Include factors such as team size, geographical scope, financial responsibilities (e.g., revenue targets, size of budget to manage etc) and level of authorisation Supporting the CS&BD function in the management and delivery of ongoing projects in EMEA, with a particular emphasis on DTC The senior analyst assumes responsibility for our most complex/challenging business & financial models, which are a key component to the success of the most important projects within CS&BD. The senior analyst also leads directly the preparation of important outputs from the CS&BD team, which are used widely across our projects and in other areas of the DTC team, and require close collaboration with all local DTC teams Experience and Professional Qualifications Required Provide specific information regarding the experience and qualifications (if relevant) required in order to perform the role competently. Also highlight what is necessary and what is desirable. Qualifications/Work Experience: Robust experience working in a top tier Management/Strategy consultancy firm and/or experience of working within a media organisation's central BD/strategy team; Strong analytics - ability to think in structured way (both conceptually and analytically) and to conduct / review complex quantitative analysis to inform business decisions Advanced MS Office skills, specifically Excel and PowerPoint; ideally some experience with Big Data analytical tools (e.g. Alteryx) The Perks 25 days annual leave Private medical insurance & dental care Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Disney+ Subscription Excellent parental and guardian leave Employee Resource Groups - Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST. The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. About The Walt Disney Company (EMEA): Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with The Walt Disney Company Limited, which is part of a business we call The Walt Disney Company (EMEA). The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. Sign up to receive new job alerts and company information based on your preferences.
As a People & Culture Administrator, you'll be part of our People & Culture shared services team, responsible for the day-to-day coordination of key HR activities. This role focuses on the administration of our systems, onboarding activities and reward and recognition initiatives, providing a proactive service led delivery to enhance our people experience and ensure that all policies, processes and tasks are concluded efficiently and accurately. This role is full time, fixed term for 12 months and forms part of our wider People & Culture team. It is based in our Head Office in Edinburgh, with the opportunity of hybrid working. Role Overview The main responsibilities of the People & Culture Administrator are: Ensure the effective and on time administration and processing of "in-life" contractual, payroll and administrative changes through our HR & Payroll system, SharePoint and ATS, so that our systems remain accurate and up to date in line with GDPR and data retention rules. Provide first line advice on policy and process matters across the HR function. Work closely with the People Advisor and the wider People & Culture team to provide an effective and proactive service in support of employee relations activity such as drafting and sending letters for key ER activities, updating trackers, creating case files and supporting the business partners to provide a timely and efficient service to our stakeholders. Support the proactive management of health and wellbeing, working with the People Advisor to draft and request Occupational Health or GP support, ensuring that reports are provided, and providing data and prompts to managers and raising cases and concerns with business partners as needed. You'll play a key role in supporting the Head of People Journey and Senior People Business Partner in identifying ways to develop and implement change initiatives through technology enhancements and process optimisation. Other responsibilities include: create and send all onboarding material to new starts such as contracts, background checks and reference requests; constant review of all data to ensure that the data we house is accurate and conforms to all required legislative standards; coordinate the timely delivery of relative HR risk assessments; and managing the HR inbox. About you The following range of characteristics and competencies are required/sought: Experience of working within an HR/people and culture team providing administrative support across a range of people disciplines. It is essential to have experience in at least one P&C specialism, although experience across multiple specialisms is highly desirable. Experience of working in a fast paced, agile environment, balancing a varied and high volume workload. Numerate with strong problem solving skills and a proactive approach. Organisational skills with great attention to detail and an outstanding service delivery mindset. Excellent verbal and written communication skills with the ability to modify communication style to meet the needs of multiple stakeholders. Proficient in various IT systems including Excel, PowerPoint, Word, Outlook and HRIS, with a positive approach to using systems and technology. Understanding of HR issues including employee relations and employment legislation. Why join Apex Hotels? We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. You'll work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 30 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state of the art gym and pools Access to an external Employee Assistance Programme Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date. £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive: Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family. Involvement in our employee recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurantsCycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Life Assurance cover Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
Jan 09, 2026
Full time
As a People & Culture Administrator, you'll be part of our People & Culture shared services team, responsible for the day-to-day coordination of key HR activities. This role focuses on the administration of our systems, onboarding activities and reward and recognition initiatives, providing a proactive service led delivery to enhance our people experience and ensure that all policies, processes and tasks are concluded efficiently and accurately. This role is full time, fixed term for 12 months and forms part of our wider People & Culture team. It is based in our Head Office in Edinburgh, with the opportunity of hybrid working. Role Overview The main responsibilities of the People & Culture Administrator are: Ensure the effective and on time administration and processing of "in-life" contractual, payroll and administrative changes through our HR & Payroll system, SharePoint and ATS, so that our systems remain accurate and up to date in line with GDPR and data retention rules. Provide first line advice on policy and process matters across the HR function. Work closely with the People Advisor and the wider People & Culture team to provide an effective and proactive service in support of employee relations activity such as drafting and sending letters for key ER activities, updating trackers, creating case files and supporting the business partners to provide a timely and efficient service to our stakeholders. Support the proactive management of health and wellbeing, working with the People Advisor to draft and request Occupational Health or GP support, ensuring that reports are provided, and providing data and prompts to managers and raising cases and concerns with business partners as needed. You'll play a key role in supporting the Head of People Journey and Senior People Business Partner in identifying ways to develop and implement change initiatives through technology enhancements and process optimisation. Other responsibilities include: create and send all onboarding material to new starts such as contracts, background checks and reference requests; constant review of all data to ensure that the data we house is accurate and conforms to all required legislative standards; coordinate the timely delivery of relative HR risk assessments; and managing the HR inbox. About you The following range of characteristics and competencies are required/sought: Experience of working within an HR/people and culture team providing administrative support across a range of people disciplines. It is essential to have experience in at least one P&C specialism, although experience across multiple specialisms is highly desirable. Experience of working in a fast paced, agile environment, balancing a varied and high volume workload. Numerate with strong problem solving skills and a proactive approach. Organisational skills with great attention to detail and an outstanding service delivery mindset. Excellent verbal and written communication skills with the ability to modify communication style to meet the needs of multiple stakeholders. Proficient in various IT systems including Excel, PowerPoint, Word, Outlook and HRIS, with a positive approach to using systems and technology. Understanding of HR issues including employee relations and employment legislation. Why join Apex Hotels? We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. You'll work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 30 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state of the art gym and pools Access to an external Employee Assistance Programme Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date. £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive: Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family. Involvement in our employee recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurantsCycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Life Assurance cover Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
My client based in Oxford are currently recruiting for an Office Manager to join their team on a full-time permanent basis. The Office Manager will perform a wide range of clerical, administrative, and executive support tasks. Also serving as a local liaison for compliance, safety, facilities, and employee events. Office based role Monday - Friday 8am - 5pm. Salary - £36-42,000 DOE Associate degree or bachelor's degree in related field preferred. 3 or more years of Senior level administrative or office management experience required. This position also provides cross-functional support to departments such as Service, Accounting, Systems, and IT. The Office Manager oversees daily operational needs, including timely product shipments and management of accounts payable/receivable with both customers and vendors. They work closely with the on-site Manager and other internal teams to maintain smooth business operations and deliver exceptional, customer-focused service. Facilities coordination is another key area of responsibility, including working with third-party vendors to ensure the smooth and effective operation of the physical job site. Key responsibilities Oversees front office operations as the first point of contact for the company, ensuring all phone inquiries, guest interactions, and internal/external communications are handled professionally and efficiently. Provides high-level administrative support to site leadership, including drafting and editing complex documents, managing confidential materials, preparing internal forms, and maintaining shared calendars and schedules. Leads meeting coordination efforts, including preparing agendas, capturing and distributing meeting minutes, and managing travel and logistics for managers or executive team members. Maintains organized digital and physical filing systems and proactively manages office supply inventory to support business continuity. Manages all incoming and outgoing mail, shipping, and receiving operations, and collaborates with the service team to support logistics and material handling needs. Oversees the ordering and inventory control process for office and operational supplies, ensuring resources are stocked, tracked, and replenished in a cost-effective and timely manner. Coordinates with couriers and shipping vendors, manages postage accounts, and ensures accurate routing of all deliveries. Coordinates ongoing facility maintenance activities including janitorial services, pest control, shredding, linen services, and ISO compliance, ensuring all services meet operational standards. Acts as the primary liaison between staff and external vendors or contractors, facilitating timely resolution of building and equipment issues. Maintains accurate logs of work orders, schedules preventive maintenance, and ensures the workplace environment remains clean, safe, and fully functional. Collaborates with landlords, building management, and corporate headquarters on facility projects, space planning, and vendor contract negotiations. Partners with HR and Facilities teams to support new building initiatives, office moves, renovations Supports health and safety compliance efforts, including fire extinguisher inspections, CPR/First Aid/AED certification, and country-specific standards. Acts as a culture ambassador by representing HR on site, identifying people-related concerns, and reporting them to Human Resources. Supports onboarding, orientations, prescreening interviews, and local recruitment coordination in partnership with corporate HR. Other Duties Support finance operations by ensuring timely coordination and forwarding of invoices and expense documentation to the accounting team, including digitizing physical mail as needed. Supports basic data collection, reporting, invoice tracking, and payment reconciliation. Stays informed of company updates and communicates relevant changes to site staff. Assists with maintaining compliance records and facility documentation as required by HR or ISO standards. For all on -site positions, must show up to work to perform job duties. Good communication skills. Ability to work with and as a Team. Able to lift up to 25 pounds and 41+ with two people. If you have the skills and experience listed above please send your CV to or call .
Jan 09, 2026
Full time
My client based in Oxford are currently recruiting for an Office Manager to join their team on a full-time permanent basis. The Office Manager will perform a wide range of clerical, administrative, and executive support tasks. Also serving as a local liaison for compliance, safety, facilities, and employee events. Office based role Monday - Friday 8am - 5pm. Salary - £36-42,000 DOE Associate degree or bachelor's degree in related field preferred. 3 or more years of Senior level administrative or office management experience required. This position also provides cross-functional support to departments such as Service, Accounting, Systems, and IT. The Office Manager oversees daily operational needs, including timely product shipments and management of accounts payable/receivable with both customers and vendors. They work closely with the on-site Manager and other internal teams to maintain smooth business operations and deliver exceptional, customer-focused service. Facilities coordination is another key area of responsibility, including working with third-party vendors to ensure the smooth and effective operation of the physical job site. Key responsibilities Oversees front office operations as the first point of contact for the company, ensuring all phone inquiries, guest interactions, and internal/external communications are handled professionally and efficiently. Provides high-level administrative support to site leadership, including drafting and editing complex documents, managing confidential materials, preparing internal forms, and maintaining shared calendars and schedules. Leads meeting coordination efforts, including preparing agendas, capturing and distributing meeting minutes, and managing travel and logistics for managers or executive team members. Maintains organized digital and physical filing systems and proactively manages office supply inventory to support business continuity. Manages all incoming and outgoing mail, shipping, and receiving operations, and collaborates with the service team to support logistics and material handling needs. Oversees the ordering and inventory control process for office and operational supplies, ensuring resources are stocked, tracked, and replenished in a cost-effective and timely manner. Coordinates with couriers and shipping vendors, manages postage accounts, and ensures accurate routing of all deliveries. Coordinates ongoing facility maintenance activities including janitorial services, pest control, shredding, linen services, and ISO compliance, ensuring all services meet operational standards. Acts as the primary liaison between staff and external vendors or contractors, facilitating timely resolution of building and equipment issues. Maintains accurate logs of work orders, schedules preventive maintenance, and ensures the workplace environment remains clean, safe, and fully functional. Collaborates with landlords, building management, and corporate headquarters on facility projects, space planning, and vendor contract negotiations. Partners with HR and Facilities teams to support new building initiatives, office moves, renovations Supports health and safety compliance efforts, including fire extinguisher inspections, CPR/First Aid/AED certification, and country-specific standards. Acts as a culture ambassador by representing HR on site, identifying people-related concerns, and reporting them to Human Resources. Supports onboarding, orientations, prescreening interviews, and local recruitment coordination in partnership with corporate HR. Other Duties Support finance operations by ensuring timely coordination and forwarding of invoices and expense documentation to the accounting team, including digitizing physical mail as needed. Supports basic data collection, reporting, invoice tracking, and payment reconciliation. Stays informed of company updates and communicates relevant changes to site staff. Assists with maintaining compliance records and facility documentation as required by HR or ISO standards. For all on -site positions, must show up to work to perform job duties. Good communication skills. Ability to work with and as a Team. Able to lift up to 25 pounds and 41+ with two people. If you have the skills and experience listed above please send your CV to or call .
Job introduction Heritage Portfolio are recruiting fun loving hospitality staff who are committed to delivering exceptional customer service. We deliver outstanding catering in partnership with venues of distinction, operating event services ranging from large scale corporate, private parties and exclusive weddings in and around Edinburgh. We are proud of the amazing venues we work with and are growing our events team to work at venues such as; Royal Botanic Gardens, Signet Library, Musselburgh Race Course & The Palace of Holyrood House. Previous experience in bar or waiting work is preferred. Applicants must be over 18. This type of work is a great way to learn new skills/develop up the ranks, meet new people, explore Edinburgh and work around university/other employment commitments etc. Shifts vary each week dependent on our event schedule, which means you can book in for as much as or as little work as you want. We are looking for: Bar Staff / Waiting Staff / Supervisors / Managers What you'll need: Our guests are at the heart of everything we do, so it's important to have a positive, approachable attitude. You'll need strong communication skills with the ability to demonstrate great teamwork! Great attention to detail and punctuality. 18+ due to the licensing restrictions. Previous experience in a similar setting. What's in it for you: Pay starting from £11.44ph, paid weekly, accruing holiday pay as you work. Flexible working to fit around you. Online booking App - Select when and where you would like to work. Amazing opportunities for development. Monthly staff incentives. Meals on shift. Refer a friend scheme with unlimited friends - you can earn money for each person you refer! With a long standing reputation in its field, Heritage Portfolio maintains a 'Made from Scratch' ethos, focusing on sustainability, seasonality and providence. Only those with a right to work in the UK will be considered Heritage Portfolio Limited is an Equal Opportunities Employer. Please note that we are unable to acknowledge all applications, only those selected for interview will be contacted, if you have not been contacted within four weeks, you have not been selected for interview.
Jan 09, 2026
Full time
Job introduction Heritage Portfolio are recruiting fun loving hospitality staff who are committed to delivering exceptional customer service. We deliver outstanding catering in partnership with venues of distinction, operating event services ranging from large scale corporate, private parties and exclusive weddings in and around Edinburgh. We are proud of the amazing venues we work with and are growing our events team to work at venues such as; Royal Botanic Gardens, Signet Library, Musselburgh Race Course & The Palace of Holyrood House. Previous experience in bar or waiting work is preferred. Applicants must be over 18. This type of work is a great way to learn new skills/develop up the ranks, meet new people, explore Edinburgh and work around university/other employment commitments etc. Shifts vary each week dependent on our event schedule, which means you can book in for as much as or as little work as you want. We are looking for: Bar Staff / Waiting Staff / Supervisors / Managers What you'll need: Our guests are at the heart of everything we do, so it's important to have a positive, approachable attitude. You'll need strong communication skills with the ability to demonstrate great teamwork! Great attention to detail and punctuality. 18+ due to the licensing restrictions. Previous experience in a similar setting. What's in it for you: Pay starting from £11.44ph, paid weekly, accruing holiday pay as you work. Flexible working to fit around you. Online booking App - Select when and where you would like to work. Amazing opportunities for development. Monthly staff incentives. Meals on shift. Refer a friend scheme with unlimited friends - you can earn money for each person you refer! With a long standing reputation in its field, Heritage Portfolio maintains a 'Made from Scratch' ethos, focusing on sustainability, seasonality and providence. Only those with a right to work in the UK will be considered Heritage Portfolio Limited is an Equal Opportunities Employer. Please note that we are unable to acknowledge all applications, only those selected for interview will be contacted, if you have not been contacted within four weeks, you have not been selected for interview.
Why Join Apex Hotels ? You will receive a warm welcome into the Apex family on joining us as a Assistant Night Manager in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Guest Services Team. We believe it is our personality, style and friendliness that makes Apex Hotels. Role Overview: Apex Hotels are looking for an Assistant Night Manager to join the Front Office Team. Reporting to the Night Manager, you will be responsible for the running of the property during the night. You will have a passion for delivering excellent customer service, show initiative and be a strong team player. Communication skills and staff management are key attributes. You will have a good knowledge of health and safety and security procedures. As Assistant Night Manager you will be responsible for delivering an excellent experience to all guests whilst ensuring that our guests are safe and secure throughout their stay. Main Responsibilities: Be present in lobby and reception during peak times and support your team Lead reception team to deliver exceptional arrival and departure experience, complete regular quality checks Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly. Ensure compliance with all Apex financial, privacy, data security and H&S procedures Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action. Ensure all procedures are followed and all night jobs are complete. Producing any nightly reports. About you: We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: Can deliver excellent standards Uses initiative Is self-aware and able to evaluate their own work Has the customer service attitude Has the ability to multi-task and provides excellent attention to detail Holds a genuine desire to provide a Warmer Welcome to our guests Previous experience of working within a Front Office/Nights environment at a Supervisory level is essential. You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 29 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state-of-the-art gym and pools Healthy meals to enjoy while you're working. Access to an external Employee Assistance Programme Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date. £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family. Involvement in our employee recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurants Cycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Life Assurance cover We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you!
Jan 09, 2026
Full time
Why Join Apex Hotels ? You will receive a warm welcome into the Apex family on joining us as a Assistant Night Manager in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Guest Services Team. We believe it is our personality, style and friendliness that makes Apex Hotels. Role Overview: Apex Hotels are looking for an Assistant Night Manager to join the Front Office Team. Reporting to the Night Manager, you will be responsible for the running of the property during the night. You will have a passion for delivering excellent customer service, show initiative and be a strong team player. Communication skills and staff management are key attributes. You will have a good knowledge of health and safety and security procedures. As Assistant Night Manager you will be responsible for delivering an excellent experience to all guests whilst ensuring that our guests are safe and secure throughout their stay. Main Responsibilities: Be present in lobby and reception during peak times and support your team Lead reception team to deliver exceptional arrival and departure experience, complete regular quality checks Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly. Ensure compliance with all Apex financial, privacy, data security and H&S procedures Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action. Ensure all procedures are followed and all night jobs are complete. Producing any nightly reports. About you: We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: Can deliver excellent standards Uses initiative Is self-aware and able to evaluate their own work Has the customer service attitude Has the ability to multi-task and provides excellent attention to detail Holds a genuine desire to provide a Warmer Welcome to our guests Previous experience of working within a Front Office/Nights environment at a Supervisory level is essential. You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 29 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state-of-the-art gym and pools Healthy meals to enjoy while you're working. Access to an external Employee Assistance Programme Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date. £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family. Involvement in our employee recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurants Cycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Life Assurance cover We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you!
Hotel Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2024. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we d like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you ll get in return Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days. Reward and recognition schemes including discounts across a number of high street brands 50% discount to friends and family at our hotels (excluding Morton Hotel) Employee Assistance Programme Workplace pension scheme Interest free season ticket loan (after probation) Training and development through our ILH Group Academy to support your career development and growth. Employee recognition awards, Christmas Party and other social events. Free Meals on site Local discounts at Gym, Dry Cleaners, Restaurant outlets
Jan 09, 2026
Full time
Hotel Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2024. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we d like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you ll get in return Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days. Reward and recognition schemes including discounts across a number of high street brands 50% discount to friends and family at our hotels (excluding Morton Hotel) Employee Assistance Programme Workplace pension scheme Interest free season ticket loan (after probation) Training and development through our ILH Group Academy to support your career development and growth. Employee recognition awards, Christmas Party and other social events. Free Meals on site Local discounts at Gym, Dry Cleaners, Restaurant outlets
Visitor Services Assistant Northwich Part Time Contract 12.73 an hour Introduction Love the outdoors and meeting new people? This is a fantastic opportunity to work at the heart of the forest, helping to create unforgettable experiences for every visitor. As a Visitor Services Assistant, you will be the friendly face welcoming guests, providing helpful information, and ensuring facilities remain clean, safe, and accessible. You'll also play a key role in promoting Forestry England's work, including events, memberships, and volunteering opportunities. Key Duties Welcoming visitors and providing friendly, inclusive customer service. Operating the visitor welcome area, handling cash and card payments. Promoting Forestry England memberships and upcoming activities. Responding to visitor enquiries with enthusiasm and accurate information. Helping maintain clean, safe, and welcoming facilities. Completing basic risk assessments and following health and safety procedures. Training in first aid and assisting visitors when required. Carrying out any other reasonable duties as requested by your line manager. Requirements Proven experience delivering excellent customer service, face-to-face and digitally. Ability to work effectively as part of a team. Understanding of health and safety principles, or willingness to learn. Confidence using IT systems, including Microsoft Office. Willingness to work in both indoor and outdoor environments. Desirable Experience Experience using electronic admissions or retail till systems. Previous cash handling experience. What We Offer A unique working environment in the heart of the forest. A customer-focused role with variety and responsibility. Opportunities to support community engagement, events, and volunteering. Full training provided, including first aid. Interested? Apply now to join a welcoming team and help deliver outstanding visitor experiences in a truly unique outdoor setting.
Jan 09, 2026
Contractor
Visitor Services Assistant Northwich Part Time Contract 12.73 an hour Introduction Love the outdoors and meeting new people? This is a fantastic opportunity to work at the heart of the forest, helping to create unforgettable experiences for every visitor. As a Visitor Services Assistant, you will be the friendly face welcoming guests, providing helpful information, and ensuring facilities remain clean, safe, and accessible. You'll also play a key role in promoting Forestry England's work, including events, memberships, and volunteering opportunities. Key Duties Welcoming visitors and providing friendly, inclusive customer service. Operating the visitor welcome area, handling cash and card payments. Promoting Forestry England memberships and upcoming activities. Responding to visitor enquiries with enthusiasm and accurate information. Helping maintain clean, safe, and welcoming facilities. Completing basic risk assessments and following health and safety procedures. Training in first aid and assisting visitors when required. Carrying out any other reasonable duties as requested by your line manager. Requirements Proven experience delivering excellent customer service, face-to-face and digitally. Ability to work effectively as part of a team. Understanding of health and safety principles, or willingness to learn. Confidence using IT systems, including Microsoft Office. Willingness to work in both indoor and outdoor environments. Desirable Experience Experience using electronic admissions or retail till systems. Previous cash handling experience. What We Offer A unique working environment in the heart of the forest. A customer-focused role with variety and responsibility. Opportunities to support community engagement, events, and volunteering. Full training provided, including first aid. Interested? Apply now to join a welcoming team and help deliver outstanding visitor experiences in a truly unique outdoor setting.
Get Staffed Online Recruitment Limited
Fort Augustus, Inverness-shire
Our client is a family-owned and operated business with 21 holiday parks nationwide. They are passionate about delivering exceptional holiday experiences, creating memorable stays for their guests across the UK. They are currently recruiting for a Salesperson to join their team at Lochness Highland Resort, Retreat and Lodges in the Scottish Highlands. About the Role As a Salesperson, you will be responsible for providing a comprehensive sales service to all customers and generate holiday home sales in an efficient and compliant manner. You will also be responsible for ensuring customer satisfaction and provide relevant accurate sales information when requested. Key Duties Will Include: Establish, develop and maintain relationships with current and prospective customers in a professional manner. Providing advice to customers regarding the purchase of a holiday home. Completing the sales paperwork for customer agreements and ensuring these are fully completed, signed and a copy issued to the customer. Fully complete any relevant paperwork if the customer requires finance and obtain relevant anti money laundering documentation. Helps customers make selections by building customer confidence, offering suggestions and opinions. Follow up on telephone leads and enquiries made face to face. Completing the sales report and submitting it to the Sales Selling Manager on a regular basis. Completing the site leaving form and ensure a copy is sent to the Head Office After Sales Coordinator, Head Office Stock Coordinator and the Accountant. Add any new sales lead to the tracking system in a timely manner. Maintain a continuous positive dialogue with customers to ensure the sale of holiday homes is supported from initial transaction to final delivery and handover including a full and final check on all relevant documentation. Where necessary, handling and dealing with customer queries relating to warranty and after sales issues. Ensure after sales procedures are explained to the customer including relevant timelines. Keeps abreast of current products, technical specifications and availability to ensure up to date information is given to customers. Monitor and help proactively resolve after sales complaints to ensure customer satisfaction. Encouraging potential upgrades and upselling to guests. Adhere to and promoting the Company values along with Company best practice and legal compliance. Develop and maintain relationships with owners, holidaymakers, internal and external customers. Gain feedback from both owners and holidaymakers on the services and facilities provided on park. To undergo specific training as indicated by the Manager as and when required. Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices. Comply with company policies, rules and procedures at all times. Any other duties as required by your Line Manager commensurate with your role. Skills Required: Excellent communication skills, both verbal and written. Ability to communicate effectively. A professional manner when dealing with customers and colleagues. Good IT Skills including proficiency in Word, Excel, and Outlook. Attention to detail. Good organisational skills. Ability to manage own workload. Team working. Qualifications: The right to work in the UK. A full UK driving license. A minimum of 5 A-C grade GCSE level or equivalent including Mathematics and English. Experience of working in a Holiday Home Sales industry or similar industry (e.g. Car Sales; Holiday booking agent). A minimum of 3 years' experience within a Sales driven role is essential. Further Role Details: Accommodation is available for this role. The successful candidate must have a UK Driving license to commute across the three parks.
Jan 09, 2026
Full time
Our client is a family-owned and operated business with 21 holiday parks nationwide. They are passionate about delivering exceptional holiday experiences, creating memorable stays for their guests across the UK. They are currently recruiting for a Salesperson to join their team at Lochness Highland Resort, Retreat and Lodges in the Scottish Highlands. About the Role As a Salesperson, you will be responsible for providing a comprehensive sales service to all customers and generate holiday home sales in an efficient and compliant manner. You will also be responsible for ensuring customer satisfaction and provide relevant accurate sales information when requested. Key Duties Will Include: Establish, develop and maintain relationships with current and prospective customers in a professional manner. Providing advice to customers regarding the purchase of a holiday home. Completing the sales paperwork for customer agreements and ensuring these are fully completed, signed and a copy issued to the customer. Fully complete any relevant paperwork if the customer requires finance and obtain relevant anti money laundering documentation. Helps customers make selections by building customer confidence, offering suggestions and opinions. Follow up on telephone leads and enquiries made face to face. Completing the sales report and submitting it to the Sales Selling Manager on a regular basis. Completing the site leaving form and ensure a copy is sent to the Head Office After Sales Coordinator, Head Office Stock Coordinator and the Accountant. Add any new sales lead to the tracking system in a timely manner. Maintain a continuous positive dialogue with customers to ensure the sale of holiday homes is supported from initial transaction to final delivery and handover including a full and final check on all relevant documentation. Where necessary, handling and dealing with customer queries relating to warranty and after sales issues. Ensure after sales procedures are explained to the customer including relevant timelines. Keeps abreast of current products, technical specifications and availability to ensure up to date information is given to customers. Monitor and help proactively resolve after sales complaints to ensure customer satisfaction. Encouraging potential upgrades and upselling to guests. Adhere to and promoting the Company values along with Company best practice and legal compliance. Develop and maintain relationships with owners, holidaymakers, internal and external customers. Gain feedback from both owners and holidaymakers on the services and facilities provided on park. To undergo specific training as indicated by the Manager as and when required. Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices. Comply with company policies, rules and procedures at all times. Any other duties as required by your Line Manager commensurate with your role. Skills Required: Excellent communication skills, both verbal and written. Ability to communicate effectively. A professional manner when dealing with customers and colleagues. Good IT Skills including proficiency in Word, Excel, and Outlook. Attention to detail. Good organisational skills. Ability to manage own workload. Team working. Qualifications: The right to work in the UK. A full UK driving license. A minimum of 5 A-C grade GCSE level or equivalent including Mathematics and English. Experience of working in a Holiday Home Sales industry or similar industry (e.g. Car Sales; Holiday booking agent). A minimum of 3 years' experience within a Sales driven role is essential. Further Role Details: Accommodation is available for this role. The successful candidate must have a UK Driving license to commute across the three parks.
Head Of Retail And Beverage - Edgbaston Cricket Ground, Birmingham Full-Time / Permanent Up to £45000+ excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We're looking for As the Head of Retail and Beverage at Edgbaston Cricket Stadium, you will be pivotal in orchestrating the seamless delivery of top-tier catering services to patrons, in collaboration with Levy UK & I. Your role encompasses meticulous planning, execution, and supervision of all public GA catering operations, guaranteeing alignment with organisational benchmarks and exceeding client anticipations. Your core responsibilities revolve around optimising operational processes, adeptly leading staff, fostering unparalleled customer experiences, safeguarding financial soundness of a £3.2m revenue, and upholding regulatory compliance standards. We are Levy Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events, from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Head Of Retail And Beverage - The Role Operational Excellence: Line manage the retail and cellar team, setting performance expectations and driving accountability. Provide first class non-match day and match day retail, bar, third party concessions operations To champion HSE within the unit and lead by example, ensuring compliance with all regulations and statutory and legal requirements, including in respect of health and safety matters Setting quality and operational standards Establish excellent relationships with clients, contractors and other departments Management and development of relevant personnel, providing inspiration and leadership to deliver exceptional service Review performance and optimise sales and profitability to ensure delivery of departmental financial targets, as driven by a 'smart' approach to maximising the customer experience in terms of queue times, use and application of technology and the provision of enticing marketing offers Demonstrate full alignment with the Levy and client vision and values by consistently doing the right things and celebrating successes Optimise staffing levels at events to ensure that we meet the highest levels of customer service and maximise profitability Liaison with 3rd party suppliers and contractors to underpin effective service delivery and product quality Continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback continually Review wastage with the culinary team and cellar team, look at opportunities to control, educate and reduce to support overall GP% targets To be aware and adhere with statutory, legal and Company policy requirements for;Health and Safety,Food Hygiene,Licensing Laws,Employment Law,Fire Regulations,Sales of good/Trade Description,Personnel/HR procedures. Ensure all operational areas are risk assessed, compliant, and operating to Compass/Levy policy. Own the operational planning cycle, including capacity modelling, queue flow planning, technology optimisation, and delivery coordination with Logistics, Cellar, and Culinary teams. Collaborate cross departmentally to deliver innovation, efficiencies, and continuous improvement. Staff Management and Learning and Development: Serve as the site lead for stock integrity across all Retail & Beverage operations. Implement stock protection strategies aligned to Compass profit protection standards. Working with the Cellar Manager and the Logistics Manager to oversee the smooth running of the department To ensure that all new team members are inducted, trained, and developed to ensure that the highest levels of efficiency within the operation and customer service are always employed. To engender good staff, customer, and client relations always To ensure that all staff are trained promptly in all areas of food hygiene and health and safety, ensuring that training record cards are duly signed. To identify employees with potential for development and promotions within the operation, ensuring the correct development and training opportunities are given. To be engaged in and an active supporter in your team's learning and development plans To regularly provide feedback suitable to each team member's learning style to your direct reports to ensure their continued growth within the company. Foster a culture of high performance, teamwork and inclusion - in line with the Levy and Edgbaston Values. Address underperformance promptly using a structured and fair performance framework Quality Control and Customer Service: Monitor food and beverage quality throughout the catering process, addressing any issues promptly to maintain high standards of taste, presentation, and hygiene. Monitor food safety throughout the service operation and set up, ensuring all HACCP processes within your control are adhered to with any risk mitigated where necessary. Interact with customers to understand their needs and preferences, ensuring a personalised and memorable dining experience. Handle customer complaints and inquiries with professionalism and efficiency, resolving issues to their satisfaction and upholding the venue's reputation. Financial Management: Monitor labour, consumables, and operating costs, ensuring delivery against financial targets.To thoroughly investigate and feedback to the General Manager on any variances found and put an operational plan in place to mitigate them. Analyse stock performance, waste, yield, and margin to drive GP% improvements.To suggest to the General Manager developments in the operation that may improve the profitability, where agreed, implement, and monitor these changes once approved. To ensure that all purchasing is done through approved Compass suppliers. To ensure that all stock on-site within your area of responsibility is always kept safe in line with the profit protection policy. To ensure that all financial administration within your area of responsibility is completed on a timely basis. Influence and contribute to the pricing strategy to maximise revenue and value perception. Compliance and Risk Management: Lead all compliance activity for Retail & Beverage, ensuring full adherence to health & safety, food safety, licensing, trade descriptions, and employment law.An understanding of the site's alcohol license Conduct scheduled and ad hoc safety walks, documenting actions and driving resolution.Ensure compliance with relevant food safety, licensing, and regulatory requirements, maintaining accurate records and documentation as needed. Hold accountability for alcohol licensing compliance, including staff training, Challenge 25, refusal logs, and responsible service. Ensure business continuity plans and contingency procedures are tested and understood by your team. Stay abreast of industry trends and best practices in catering operations, incorporating innovations and improvements to enhance efficiency and quality. What we're looking for Proven experience in a high volume catering environment, in a high-volume venue or event environment. Demonstrable leadership of large teams, including managers and supervisors. Proven expertise in stock control, financial governance and operational risk management. Advanced understanding of POS, stock system and digital stock management tools. Strong understanding of licensing law, food hygiene legislation and H&S compliance. Flexibility to work evenings, weekends, and holidays as required by event schedules. What you'll get in return Competitive salary with bonus and full company benefits 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits: 2 days? additional leave after returning from maternity leave Day off for your baby's first birthday Enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts 20% off Nuffield Health and 10% off PureGym memberships Financial wellbeing: Pension scheme Life Assurance Preferred rates on salary finance products Development opportunities: Professional subscriptions Ongoing training and structured career pathways Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality click apply for full job details
Jan 09, 2026
Full time
Head Of Retail And Beverage - Edgbaston Cricket Ground, Birmingham Full-Time / Permanent Up to £45000+ excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We're looking for As the Head of Retail and Beverage at Edgbaston Cricket Stadium, you will be pivotal in orchestrating the seamless delivery of top-tier catering services to patrons, in collaboration with Levy UK & I. Your role encompasses meticulous planning, execution, and supervision of all public GA catering operations, guaranteeing alignment with organisational benchmarks and exceeding client anticipations. Your core responsibilities revolve around optimising operational processes, adeptly leading staff, fostering unparalleled customer experiences, safeguarding financial soundness of a £3.2m revenue, and upholding regulatory compliance standards. We are Levy Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events, from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Head Of Retail And Beverage - The Role Operational Excellence: Line manage the retail and cellar team, setting performance expectations and driving accountability. Provide first class non-match day and match day retail, bar, third party concessions operations To champion HSE within the unit and lead by example, ensuring compliance with all regulations and statutory and legal requirements, including in respect of health and safety matters Setting quality and operational standards Establish excellent relationships with clients, contractors and other departments Management and development of relevant personnel, providing inspiration and leadership to deliver exceptional service Review performance and optimise sales and profitability to ensure delivery of departmental financial targets, as driven by a 'smart' approach to maximising the customer experience in terms of queue times, use and application of technology and the provision of enticing marketing offers Demonstrate full alignment with the Levy and client vision and values by consistently doing the right things and celebrating successes Optimise staffing levels at events to ensure that we meet the highest levels of customer service and maximise profitability Liaison with 3rd party suppliers and contractors to underpin effective service delivery and product quality Continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback continually Review wastage with the culinary team and cellar team, look at opportunities to control, educate and reduce to support overall GP% targets To be aware and adhere with statutory, legal and Company policy requirements for;Health and Safety,Food Hygiene,Licensing Laws,Employment Law,Fire Regulations,Sales of good/Trade Description,Personnel/HR procedures. Ensure all operational areas are risk assessed, compliant, and operating to Compass/Levy policy. Own the operational planning cycle, including capacity modelling, queue flow planning, technology optimisation, and delivery coordination with Logistics, Cellar, and Culinary teams. Collaborate cross departmentally to deliver innovation, efficiencies, and continuous improvement. Staff Management and Learning and Development: Serve as the site lead for stock integrity across all Retail & Beverage operations. Implement stock protection strategies aligned to Compass profit protection standards. Working with the Cellar Manager and the Logistics Manager to oversee the smooth running of the department To ensure that all new team members are inducted, trained, and developed to ensure that the highest levels of efficiency within the operation and customer service are always employed. To engender good staff, customer, and client relations always To ensure that all staff are trained promptly in all areas of food hygiene and health and safety, ensuring that training record cards are duly signed. To identify employees with potential for development and promotions within the operation, ensuring the correct development and training opportunities are given. To be engaged in and an active supporter in your team's learning and development plans To regularly provide feedback suitable to each team member's learning style to your direct reports to ensure their continued growth within the company. Foster a culture of high performance, teamwork and inclusion - in line with the Levy and Edgbaston Values. Address underperformance promptly using a structured and fair performance framework Quality Control and Customer Service: Monitor food and beverage quality throughout the catering process, addressing any issues promptly to maintain high standards of taste, presentation, and hygiene. Monitor food safety throughout the service operation and set up, ensuring all HACCP processes within your control are adhered to with any risk mitigated where necessary. Interact with customers to understand their needs and preferences, ensuring a personalised and memorable dining experience. Handle customer complaints and inquiries with professionalism and efficiency, resolving issues to their satisfaction and upholding the venue's reputation. Financial Management: Monitor labour, consumables, and operating costs, ensuring delivery against financial targets.To thoroughly investigate and feedback to the General Manager on any variances found and put an operational plan in place to mitigate them. Analyse stock performance, waste, yield, and margin to drive GP% improvements.To suggest to the General Manager developments in the operation that may improve the profitability, where agreed, implement, and monitor these changes once approved. To ensure that all purchasing is done through approved Compass suppliers. To ensure that all stock on-site within your area of responsibility is always kept safe in line with the profit protection policy. To ensure that all financial administration within your area of responsibility is completed on a timely basis. Influence and contribute to the pricing strategy to maximise revenue and value perception. Compliance and Risk Management: Lead all compliance activity for Retail & Beverage, ensuring full adherence to health & safety, food safety, licensing, trade descriptions, and employment law.An understanding of the site's alcohol license Conduct scheduled and ad hoc safety walks, documenting actions and driving resolution.Ensure compliance with relevant food safety, licensing, and regulatory requirements, maintaining accurate records and documentation as needed. Hold accountability for alcohol licensing compliance, including staff training, Challenge 25, refusal logs, and responsible service. Ensure business continuity plans and contingency procedures are tested and understood by your team. Stay abreast of industry trends and best practices in catering operations, incorporating innovations and improvements to enhance efficiency and quality. What we're looking for Proven experience in a high volume catering environment, in a high-volume venue or event environment. Demonstrable leadership of large teams, including managers and supervisors. Proven expertise in stock control, financial governance and operational risk management. Advanced understanding of POS, stock system and digital stock management tools. Strong understanding of licensing law, food hygiene legislation and H&S compliance. Flexibility to work evenings, weekends, and holidays as required by event schedules. What you'll get in return Competitive salary with bonus and full company benefits 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits: 2 days? additional leave after returning from maternity leave Day off for your baby's first birthday Enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts 20% off Nuffield Health and 10% off PureGym memberships Financial wellbeing: Pension scheme Life Assurance Preferred rates on salary finance products Development opportunities: Professional subscriptions Ongoing training and structured career pathways Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality click apply for full job details
The Company: For 13 years we have been offering our famous EAT.DRINK.PLAY experience with unrivalled street food, bars, shops and entertainment all under one roof. Where else could you eat Greek gyros and catch a Harry Styles party all in one place? Or play crazy golf, eat a Bao and watch Stormzy perform? No where! In 2011 we created the world's first pop-up dining and shopping destination in the heart of Shoreditch before opening venues in other iconic locations in Croydon, Wembley and in 2024 we opened in Liverpool and Camden. We are growing quickly with new sites planned for Bristol and London, so we are delighted to expand our team. Join the thrilling ride at BOXPARK if you're ready for a challenge! The role: A skilled role suited to a tradesperson with experience across all disciplines and a passion for delivering excellence. Reporting to the Head of Facilities and Maintenance you will be responsible for: The general maintenance and upkeep of the London venues Overseeing contractors ensuring logging of works is thoroughly documented Sign-off of shop fits and installations and ensuring the company fit out guide is implemented and executed correctly Maintaining the facilities infrastructure Supporting the Site Management Teams in implementing Health and Safety systems Managing the Maintenance Assistants to ensure that priorities are delivered Applicants must be flexible and able to commit to hours that include, daytime, evening and weekends. Pay and Benefits: Our people are at the heart of all we do at BOXPARK and therefore as well as paying competitive salaries, we have some awesome employee perks to make you feel special and supported throughout your journey with us. Wellbeing Health cash plan in the form of SimplyHealth which provides cash back on dental, optical, prescriptions, online GP and 24/7 counselling. Wellbeing champions in all venues and they are all trained Mental Health First Aiders. We run a range of initiatives focusing on mental, financial, physical and social health throughout the year. Financial Discretionary annual bonus scheme Wagestream - Financial planning tool which allows access to your earned wages whenever you need. No more waiting for payday. Access to our Cycle to Work scheme to buy a tax-free bicycle, equipment, or both. TIPs - All guest tips go straight to our teams. 50% off drinks 'You' Time We offer a generous 25 days (plus bank holidays) which rises after one year up to 30 days. Not enough holidays .we hear you! We offer a holiday purchase scheme which allows you to purchase an additional 5 days annual leave each year Enhanced maternity, paternity, adoption and shared parental leave Carers Leave - 2 days paid carers leave per year to help you be there when your dependants need you Career Progression Want to grow and progress in your career? Then BOXPARK really is the place to be. We have development programs for all of our team from Bar Team Member up to General Manager. BOXPARK is an equal-opportunity employer. We are committed to diversity and inclusion and do not discriminate based on race, religion, gender, age, sexuality, gender, or physical ability.
Jan 08, 2026
Full time
The Company: For 13 years we have been offering our famous EAT.DRINK.PLAY experience with unrivalled street food, bars, shops and entertainment all under one roof. Where else could you eat Greek gyros and catch a Harry Styles party all in one place? Or play crazy golf, eat a Bao and watch Stormzy perform? No where! In 2011 we created the world's first pop-up dining and shopping destination in the heart of Shoreditch before opening venues in other iconic locations in Croydon, Wembley and in 2024 we opened in Liverpool and Camden. We are growing quickly with new sites planned for Bristol and London, so we are delighted to expand our team. Join the thrilling ride at BOXPARK if you're ready for a challenge! The role: A skilled role suited to a tradesperson with experience across all disciplines and a passion for delivering excellence. Reporting to the Head of Facilities and Maintenance you will be responsible for: The general maintenance and upkeep of the London venues Overseeing contractors ensuring logging of works is thoroughly documented Sign-off of shop fits and installations and ensuring the company fit out guide is implemented and executed correctly Maintaining the facilities infrastructure Supporting the Site Management Teams in implementing Health and Safety systems Managing the Maintenance Assistants to ensure that priorities are delivered Applicants must be flexible and able to commit to hours that include, daytime, evening and weekends. Pay and Benefits: Our people are at the heart of all we do at BOXPARK and therefore as well as paying competitive salaries, we have some awesome employee perks to make you feel special and supported throughout your journey with us. Wellbeing Health cash plan in the form of SimplyHealth which provides cash back on dental, optical, prescriptions, online GP and 24/7 counselling. Wellbeing champions in all venues and they are all trained Mental Health First Aiders. We run a range of initiatives focusing on mental, financial, physical and social health throughout the year. Financial Discretionary annual bonus scheme Wagestream - Financial planning tool which allows access to your earned wages whenever you need. No more waiting for payday. Access to our Cycle to Work scheme to buy a tax-free bicycle, equipment, or both. TIPs - All guest tips go straight to our teams. 50% off drinks 'You' Time We offer a generous 25 days (plus bank holidays) which rises after one year up to 30 days. Not enough holidays .we hear you! We offer a holiday purchase scheme which allows you to purchase an additional 5 days annual leave each year Enhanced maternity, paternity, adoption and shared parental leave Carers Leave - 2 days paid carers leave per year to help you be there when your dependants need you Career Progression Want to grow and progress in your career? Then BOXPARK really is the place to be. We have development programs for all of our team from Bar Team Member up to General Manager. BOXPARK is an equal-opportunity employer. We are committed to diversity and inclusion and do not discriminate based on race, religion, gender, age, sexuality, gender, or physical ability.
About the Opportunity We are looking for an Engineering Manager (f/m/d) to lead a new Business Services team, focused on building AI-enabled products for marketers . This team will play a key role in expanding Contentful's impact by capturing adjacent spend and workflows, driving innovation at the intersection of content, data, and AI. Because this is a new group being formed, it represents a unique opportunity to act as an entrepreneur inside Contentful: shaping vision, culture, and execution from the ground up. What to expect? In this role you'll get to work closely with senior stakeholders across the business to understand business strategy & goals, and work with internal teams and external partners to ensure our technical architecture, tech stack and development strategy are aligned to deliver impact against business goals. Lead and grow a high-performing, globally-distributed engineering team, ensuring a culture of collaboration, ownership, and continuous improvement. Partner with Product, Design, and cross-functional stakeholders to define the roadmap for AI-enabled marketing solutions. Build scalable, high-performance products that integrate AI capabilities into marketers' daily workflows, with a focus on usability, automation, and business impact. Drive innovation and experimentation while ensuring secure, reliable, and performant systems. Mentor and develop engineers across levels, fostering technical excellence and leadership growth. Guide the team through solution design, coding, testing, deployment, and operations. Ensure alignment between technical execution and business objectives, with clear communication of progress and priorities. What you need to be successful We're looking for an enthusiastic and entrepreneurial Engineering Manager (f/m/d) who thrives in building new teams and products. To succeed in this role, you should: 2+ years of experience leading development teams, with a track record of delivering complex, high-impact technical solutions. Be comfortable operating in ambiguous, fast-changing environments, balancing short-term impact with long-term strategy. Experience building or integrating AI-powered products (e.g., LLM-based systems, recommendation engines, personalization features), with a focus on delivering customer and business impact. Bring technical depth in modern web technologies and AI/ML-enabled applications, with enough hands on experience to guide solutioning and challenge technical decisions. Excel at optimizing performance and scalability, with experience handling complex content structures and large datasets. Balance innovation with immediate impact, overseeing technical delivery while driving team capabilities and capacity. You're eager to work with the latest technologies and products. Collaborate effectively across teams (Product, Design, Data, Engineering), aligning technical work with business goals. Have a strong mentoring track record, fostering a culture of continuous learning, technical excellence, and quality within a distributed team. Embrace continuous learning, staying up to date with industry trends and encouraging growth within your team. Bonus: Familiarity with martech ecosystems, marketing workflows, and integrations. Experience working in entrepreneurial or incubation environments, such as starting new teams or products from scratch. Knowledge of data privacy, compliance, and security best practices in SaaS and AI-enabled applications. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Jan 08, 2026
Full time
About the Opportunity We are looking for an Engineering Manager (f/m/d) to lead a new Business Services team, focused on building AI-enabled products for marketers . This team will play a key role in expanding Contentful's impact by capturing adjacent spend and workflows, driving innovation at the intersection of content, data, and AI. Because this is a new group being formed, it represents a unique opportunity to act as an entrepreneur inside Contentful: shaping vision, culture, and execution from the ground up. What to expect? In this role you'll get to work closely with senior stakeholders across the business to understand business strategy & goals, and work with internal teams and external partners to ensure our technical architecture, tech stack and development strategy are aligned to deliver impact against business goals. Lead and grow a high-performing, globally-distributed engineering team, ensuring a culture of collaboration, ownership, and continuous improvement. Partner with Product, Design, and cross-functional stakeholders to define the roadmap for AI-enabled marketing solutions. Build scalable, high-performance products that integrate AI capabilities into marketers' daily workflows, with a focus on usability, automation, and business impact. Drive innovation and experimentation while ensuring secure, reliable, and performant systems. Mentor and develop engineers across levels, fostering technical excellence and leadership growth. Guide the team through solution design, coding, testing, deployment, and operations. Ensure alignment between technical execution and business objectives, with clear communication of progress and priorities. What you need to be successful We're looking for an enthusiastic and entrepreneurial Engineering Manager (f/m/d) who thrives in building new teams and products. To succeed in this role, you should: 2+ years of experience leading development teams, with a track record of delivering complex, high-impact technical solutions. Be comfortable operating in ambiguous, fast-changing environments, balancing short-term impact with long-term strategy. Experience building or integrating AI-powered products (e.g., LLM-based systems, recommendation engines, personalization features), with a focus on delivering customer and business impact. Bring technical depth in modern web technologies and AI/ML-enabled applications, with enough hands on experience to guide solutioning and challenge technical decisions. Excel at optimizing performance and scalability, with experience handling complex content structures and large datasets. Balance innovation with immediate impact, overseeing technical delivery while driving team capabilities and capacity. You're eager to work with the latest technologies and products. Collaborate effectively across teams (Product, Design, Data, Engineering), aligning technical work with business goals. Have a strong mentoring track record, fostering a culture of continuous learning, technical excellence, and quality within a distributed team. Embrace continuous learning, staying up to date with industry trends and encouraging growth within your team. Bonus: Familiarity with martech ecosystems, marketing workflows, and integrations. Experience working in entrepreneurial or incubation environments, such as starting new teams or products from scratch. Knowledge of data privacy, compliance, and security best practices in SaaS and AI-enabled applications. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Group Head of Hospitality - Regional, covering Herts, Bucks, Essex, and London Location: Regional - covering Herts, Bucks, Essex and London Salary: £55,000 to £60,000 per annum Hours: Monday to Friday, 37.5 hours per week, 9am - 5pm Job type: Permanent Come and make a difference with the team at Westgate Healthcare! We are now seeking an inspiring and experienced Group Head of Hospitality to lead and elevate hospitality standards across our portfolio of care homes. You will be instrumental in shaping, implementing, and maintaining the highest standards of hospitality across our services. Overseeing all front-of-house functions-including dining, housekeeping standards, reception experience, and overall home presentation-you will ensure a consistent luxury standard is delivered every day. You will work closely with Home Managers, hospitality teams, and the Regional Head Chef to create refined dining experiences, drive continuous improvement, and support the operational excellence that Westgate Healthcare is known for. This is a key leadership role within our organisation - ideal for a hospitality professional who thrives in a high-quality, multi-site environment and is passionate about crafting unforgettable guest and resident experiences. About the role: Lead and embed luxury hospitality standards across all homes, ensuring exceptional presentation and service at all times. Develop and implement group-wide SOPs, monitoring delivery and driving continuous improvement. Work with the Regional Chef to enhance dining experiences, menus, and special events. Oversee housekeeping standards, ensuring environments are pristine, safe, and aligned with Westgate brand expectations. Manage supplier relationships, stock control, and operational efficiencies to support value and consistency. Train, coach, and inspire hospitality teams, promoting a culture of professionalism and outstanding customer care. Monitor key performance indicators, prepare reports, and lead improvement initiatives across hospitality functions. Build strong relationships with residents, families, and home teams, acting as an ambassador for Westgate Healthcare. Maintain compliance with policies and regulations, champion health and safety, and support wider operational needs as required. About You: We are looking for a leader who is: Experienced in hospitality management within premium, luxury, or multi-site environments. Skilled in service design, guest experience, and operational leadership. Able to inspire and motivate teams to deliver consistently high standards. Proactive, organised, and detail-driven. Passionate about creating memorable experiences for residents and their families. Why work at Westgate? Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK's favourite shops Access to the Blue Light Card (employee discount scheme) Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events Comprehensive staff induction with free training and professional development We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful. Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Jan 08, 2026
Full time
Group Head of Hospitality - Regional, covering Herts, Bucks, Essex, and London Location: Regional - covering Herts, Bucks, Essex and London Salary: £55,000 to £60,000 per annum Hours: Monday to Friday, 37.5 hours per week, 9am - 5pm Job type: Permanent Come and make a difference with the team at Westgate Healthcare! We are now seeking an inspiring and experienced Group Head of Hospitality to lead and elevate hospitality standards across our portfolio of care homes. You will be instrumental in shaping, implementing, and maintaining the highest standards of hospitality across our services. Overseeing all front-of-house functions-including dining, housekeeping standards, reception experience, and overall home presentation-you will ensure a consistent luxury standard is delivered every day. You will work closely with Home Managers, hospitality teams, and the Regional Head Chef to create refined dining experiences, drive continuous improvement, and support the operational excellence that Westgate Healthcare is known for. This is a key leadership role within our organisation - ideal for a hospitality professional who thrives in a high-quality, multi-site environment and is passionate about crafting unforgettable guest and resident experiences. About the role: Lead and embed luxury hospitality standards across all homes, ensuring exceptional presentation and service at all times. Develop and implement group-wide SOPs, monitoring delivery and driving continuous improvement. Work with the Regional Chef to enhance dining experiences, menus, and special events. Oversee housekeeping standards, ensuring environments are pristine, safe, and aligned with Westgate brand expectations. Manage supplier relationships, stock control, and operational efficiencies to support value and consistency. Train, coach, and inspire hospitality teams, promoting a culture of professionalism and outstanding customer care. Monitor key performance indicators, prepare reports, and lead improvement initiatives across hospitality functions. Build strong relationships with residents, families, and home teams, acting as an ambassador for Westgate Healthcare. Maintain compliance with policies and regulations, champion health and safety, and support wider operational needs as required. About You: We are looking for a leader who is: Experienced in hospitality management within premium, luxury, or multi-site environments. Skilled in service design, guest experience, and operational leadership. Able to inspire and motivate teams to deliver consistently high standards. Proactive, organised, and detail-driven. Passionate about creating memorable experiences for residents and their families. Why work at Westgate? Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK's favourite shops Access to the Blue Light Card (employee discount scheme) Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events Comprehensive staff induction with free training and professional development We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful. Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Host CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Newcastle . Role Summary: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organisation's success. Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Site Specific - Reception Promptly and efficiently deal with telephone calls in a welcoming positive manner Take and pass on accurate messages as required using multiple technology's (Email, Skype) Courteously greet and interact with visitors to the premises in line with host Deal with any other reception duties as required Manage room and hospitality bookings Hospitality Setting up meeting rooms Arranging hospitality Organising catering Diary management and planning Customer service Deal with any enquiries in a prompt and efficient manner Anticipate needs and offer assistance wherever possible To immediately raise any health and safety concerns to your manager or team leader Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Jan 08, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Host CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Newcastle . Role Summary: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organisation's success. Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Site Specific - Reception Promptly and efficiently deal with telephone calls in a welcoming positive manner Take and pass on accurate messages as required using multiple technology's (Email, Skype) Courteously greet and interact with visitors to the premises in line with host Deal with any other reception duties as required Manage room and hospitality bookings Hospitality Setting up meeting rooms Arranging hospitality Organising catering Diary management and planning Customer service Deal with any enquiries in a prompt and efficient manner Anticipate needs and offer assistance wherever possible To immediately raise any health and safety concerns to your manager or team leader Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Host CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Central Leeds . Role Summary: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organisation's success. Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Site Specific - Reception Promptly and efficiently deal with telephone calls in a welcoming positive manner Take and pass on accurate messages as required using multiple technology's (Email, Skype) Courteously greet and interact with visitors to the premises in line with host Deal with any other reception duties as required Manage room and hospitality bookings Hospitality Setting up meeting rooms Arranging hospitality Organising catering Diary management and planning Customer service Deal with any enquiries in a prompt and efficient manner Anticipate needs and offer assistance wherever possible To immediately raise any health and safety concerns to your manager or team leader Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Jan 08, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Host CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Central Leeds . Role Summary: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organisation's success. Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Site Specific - Reception Promptly and efficiently deal with telephone calls in a welcoming positive manner Take and pass on accurate messages as required using multiple technology's (Email, Skype) Courteously greet and interact with visitors to the premises in line with host Deal with any other reception duties as required Manage room and hospitality bookings Hospitality Setting up meeting rooms Arranging hospitality Organising catering Diary management and planning Customer service Deal with any enquiries in a prompt and efficient manner Anticipate needs and offer assistance wherever possible To immediately raise any health and safety concerns to your manager or team leader Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Eden Hotel Collection Limited
Leamington Spa, Warwickshire
We're proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence Eden Hotel Collection is proud to offer university students the opportunity to complete their professional placement within our luxury boutique hotels. This is a unique opportunity for passionate and ambitious individuals studying for a degree in Hospitality Management, Travel & Tourism, or Business to gain hands on experience in a quality led, guest focused environment. Who is this for? This placement is designed for university students seeking a 6+ month industry placement as part of their degree programme - whether a sandwich year, extended internship, or bespoke placement. It provides a meaningful springboard into the world of luxury hospitality and hotel operations. What you'll be doing? We offer a structured and flexible experience across key operational departments: Food & Beverage - Work alongside experienced teams in our award winning restaurants and brasseries (all holding 2-3 AA Rosettes), delivering exceptional dining experiences. Front Office - Join our reception, porterage, or guest services teams to play a key role in shaping the guest journey from arrival to departure. Bespoke Rotational Placements - For longer placements, we can offer exposure to multiple departments while focusing on your areas of interest, primarily within Food & Beverage or Front Office. Throughout the placement, you will work closely with managers and team members, gradually building responsibility and confidence in a professional, fast paced environment. What you'll need? To be successful in this role, you will: Be currently studying a degree in Hospitality, Tourism, or Business. Have gained some relevant hospitality, guest facing work experience in the UK. Be committed to delivering a five star guest experience. Possess strong communication skills and a team oriented mindset. Demonstrate professionalism, a willingness to learn, and a genuine enthusiasm for the industry. What to expect? A full time role, working a minimum of 40 hours per week across 5 days, shifts may include early starts from 6:00am and late finishes during elements of your placement. Weekend working is expected, with time off scheduled accordingly. A fast paced, supportive environment where you'll be encouraged to grow and take initiative. The placement does not include live in accommodation. Candidates will be expected to find their own living arrangements. What's in it for you? This is your opportunity to gain meaningful experience in a luxury hospitality setting. As a placement student, you'll develop practical skills, build your confidence, and work with an award winning team passionate about quality and guest service. Many of our previous placement students have gone on to pursue graduate opportunities within the Eden Hotel Collection or the wider hospitality industry. At Eden Hotel Collection, we're proud of our award winning approach to employee wellbeing, engagement, and recognition (with industry award wins in 2023, 2024 and 2025!)-which means you're joining a team that values your happiness, growth, and success every step of the way. Benefits Generous Time Off: 31 days of leave, increasing to 33 with service. Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month. Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities. Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools. Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access. Sustainable Commuting: Cycle to Work and Electric Vehicle Leasing options. Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties. The Happy Hub: Our reward and recognition platform where you can send peer to peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long service vouchers. Genuine Wellbeing Support: We're here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action. Employee Comm's: Stay connected through Eden Engage for all the latest team news. Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE. Family Friendly Policies: Enhanced leave and return to work financial support for life's key moments. Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance. A Culture of Collaboration and Care We work together to create a truly inclusive workplace, where your voice matters, and real change happens: Your Voice Matters: Regular surveys that value your input. Real Action: "You said, we did"-because we listen and respond. Sustainability Focus: Employee champions at every hotel and HQ. We're proud members of the Hoteliers' Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values led, award winning employer. Want to hear more about 'Life at Eden'? Follow us on
Jan 08, 2026
Full time
We're proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence Eden Hotel Collection is proud to offer university students the opportunity to complete their professional placement within our luxury boutique hotels. This is a unique opportunity for passionate and ambitious individuals studying for a degree in Hospitality Management, Travel & Tourism, or Business to gain hands on experience in a quality led, guest focused environment. Who is this for? This placement is designed for university students seeking a 6+ month industry placement as part of their degree programme - whether a sandwich year, extended internship, or bespoke placement. It provides a meaningful springboard into the world of luxury hospitality and hotel operations. What you'll be doing? We offer a structured and flexible experience across key operational departments: Food & Beverage - Work alongside experienced teams in our award winning restaurants and brasseries (all holding 2-3 AA Rosettes), delivering exceptional dining experiences. Front Office - Join our reception, porterage, or guest services teams to play a key role in shaping the guest journey from arrival to departure. Bespoke Rotational Placements - For longer placements, we can offer exposure to multiple departments while focusing on your areas of interest, primarily within Food & Beverage or Front Office. Throughout the placement, you will work closely with managers and team members, gradually building responsibility and confidence in a professional, fast paced environment. What you'll need? To be successful in this role, you will: Be currently studying a degree in Hospitality, Tourism, or Business. Have gained some relevant hospitality, guest facing work experience in the UK. Be committed to delivering a five star guest experience. Possess strong communication skills and a team oriented mindset. Demonstrate professionalism, a willingness to learn, and a genuine enthusiasm for the industry. What to expect? A full time role, working a minimum of 40 hours per week across 5 days, shifts may include early starts from 6:00am and late finishes during elements of your placement. Weekend working is expected, with time off scheduled accordingly. A fast paced, supportive environment where you'll be encouraged to grow and take initiative. The placement does not include live in accommodation. Candidates will be expected to find their own living arrangements. What's in it for you? This is your opportunity to gain meaningful experience in a luxury hospitality setting. As a placement student, you'll develop practical skills, build your confidence, and work with an award winning team passionate about quality and guest service. Many of our previous placement students have gone on to pursue graduate opportunities within the Eden Hotel Collection or the wider hospitality industry. At Eden Hotel Collection, we're proud of our award winning approach to employee wellbeing, engagement, and recognition (with industry award wins in 2023, 2024 and 2025!)-which means you're joining a team that values your happiness, growth, and success every step of the way. Benefits Generous Time Off: 31 days of leave, increasing to 33 with service. Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month. Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities. Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools. Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access. Sustainable Commuting: Cycle to Work and Electric Vehicle Leasing options. Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties. The Happy Hub: Our reward and recognition platform where you can send peer to peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long service vouchers. Genuine Wellbeing Support: We're here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action. Employee Comm's: Stay connected through Eden Engage for all the latest team news. Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE. Family Friendly Policies: Enhanced leave and return to work financial support for life's key moments. Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance. A Culture of Collaboration and Care We work together to create a truly inclusive workplace, where your voice matters, and real change happens: Your Voice Matters: Regular surveys that value your input. Real Action: "You said, we did"-because we listen and respond. Sustainability Focus: Employee champions at every hotel and HQ. We're proud members of the Hoteliers' Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values led, award winning employer. Want to hear more about 'Life at Eden'? Follow us on
Join Our Team as a Casual Receptionist! Are you a cheerful, customer-oriented individual looking for a flexible role in a vibrant environment? Our client is on the lookout for a dedicated Casual Receptionist to be the face of their organisation! This temporary position offers a fantastic hourly rate of 13.05, and you'll play a crucial role in providing exceptional service to visitors. What You'll Do: As the first point of contact, you will: Deliver outstanding customer service, ensuring every visitor feels welcomed and valued. Assist the Sales & Service Manager in managing memberships, including sales, retention, and administration. Promote our client's facilities and services, sharing your enthusiasm for the leisure and fitness industry. Create a warm, professional atmosphere that encourages guests to achieve their fitness goals. Key Responsibilities: Greet visitors with a friendly smile and provide them with information about our services. Handle inquiries and resolve issues efficiently, maintaining a positive experience for all. Support administrative tasks related to membership management. Collaborate with the team to enhance service delivery and customer satisfaction. What We're Looking For: A customer-focused attitude with a passion for helping others. Excellent communication skills, both verbal and written. An interest in the leisure and fitness sector, with knowledge of our client's offerings. Flexibility to work early, late, and weekend shifts as part of a rota system. Shift Details: Hours: 6:15 AM - 10:00 PM, Monday to Sunday. This is a bank position to cover absences due to sickness or holidays. Additional Requirements: Two verbal references will be required. An enhanced DBS check is mandatory for this role. Why Join Us? Be part of a dynamic team that prioritises customer satisfaction. Gain valuable experience in the leisure industry. Enjoy a flexible work schedule that fits your lifestyle. If you're ready to bring your positive energy and commitment to our client's front desk, we'd love to hear from you! Apply now to seize this exciting opportunity and help create memorable experiences for every visitor! Apply Today! Bring your passion for customer service to our client's team as a Casual Receptionist! Note: This position is temporary and subject to the essential qualifications highlighted in the person specification. Adecco is a disability-confident employer. We are committed to running an inclusive and accessible recruitment process to support candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jan 08, 2026
Seasonal
Join Our Team as a Casual Receptionist! Are you a cheerful, customer-oriented individual looking for a flexible role in a vibrant environment? Our client is on the lookout for a dedicated Casual Receptionist to be the face of their organisation! This temporary position offers a fantastic hourly rate of 13.05, and you'll play a crucial role in providing exceptional service to visitors. What You'll Do: As the first point of contact, you will: Deliver outstanding customer service, ensuring every visitor feels welcomed and valued. Assist the Sales & Service Manager in managing memberships, including sales, retention, and administration. Promote our client's facilities and services, sharing your enthusiasm for the leisure and fitness industry. Create a warm, professional atmosphere that encourages guests to achieve their fitness goals. Key Responsibilities: Greet visitors with a friendly smile and provide them with information about our services. Handle inquiries and resolve issues efficiently, maintaining a positive experience for all. Support administrative tasks related to membership management. Collaborate with the team to enhance service delivery and customer satisfaction. What We're Looking For: A customer-focused attitude with a passion for helping others. Excellent communication skills, both verbal and written. An interest in the leisure and fitness sector, with knowledge of our client's offerings. Flexibility to work early, late, and weekend shifts as part of a rota system. Shift Details: Hours: 6:15 AM - 10:00 PM, Monday to Sunday. This is a bank position to cover absences due to sickness or holidays. Additional Requirements: Two verbal references will be required. An enhanced DBS check is mandatory for this role. Why Join Us? Be part of a dynamic team that prioritises customer satisfaction. Gain valuable experience in the leisure industry. Enjoy a flexible work schedule that fits your lifestyle. If you're ready to bring your positive energy and commitment to our client's front desk, we'd love to hear from you! Apply now to seize this exciting opportunity and help create memorable experiences for every visitor! Apply Today! Bring your passion for customer service to our client's team as a Casual Receptionist! Note: This position is temporary and subject to the essential qualifications highlighted in the person specification. Adecco is a disability-confident employer. We are committed to running an inclusive and accessible recruitment process to support candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Jan 08, 2026
Full time
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Eden Hotel Collection Limited
Kidderminster, Worcestershire
We're proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence Eden Hotel Collection is proud to offer university students the opportunity to complete their professional placement within our luxury boutique hotels. This is a unique opportunity for passionate and ambitious individuals studying for a degree in Hospitality Management, Travel & Tourism, or Business to gain hands on experience in a quality led, guest-focused environment. Who is this for? This placement is designed for university students seeking a 6+ month industry placement as part of their degree programme - whether a sandwich year, extended internship, or bespoke placement. It provides a meaningful springboard into the world of luxury hospitality and hotel operations. What you'll be doing? We offer a structured and flexible experience across key operational departments: Food & Beverage - Work alongside experienced teams in our award winning restaurants and brasseries (all holding 2-3 AA Rosettes), delivering exceptional dining experiences. Front Office - Join our reception, porterage, or guest services teams to play a key role in shaping the guest journey from arrival to departure. Bespoke Rotational Placements - For longer placements, we can offer exposure to multiple departments while focusing on your areas of interest, primarily within Food & Beverage or Front Office. Throughout the placement, you will work closely with managers and team members, gradually building responsibility and confidence in a professional, fast paced environment. What you'll need? To be successful in this role, you will: Be currently studying a degree in Hospitality, Tourism, or Business. Have gained some relevant hospitality, guest facing work experience in the UK. Be committed to delivering a five star guest experience. Possess strong communication skills and a team oriented mindset. Demonstrate professionalism, a willingness to learn, and a genuine enthusiasm for the industry. What to expect? A full time role, working a minimum of 40 hours per week across 5 days, shifts may include early starts from 6:00am and late finishes during elements of your placement. Weekend working is expected, with time off scheduled accordingly. A fast paced, supportive environment where you'll be encouraged to grow and take initiative. The placement does not include live in accommodation. Candidates will be expected to find their own living arrangements. What's in it for you? This is your opportunity to gain meaningful experience in a luxury hospitality setting. As a placement student, you'll develop practical skills, build your confidence, and work with an award winning team passionate about quality and guest service. Many of our previous placement students have gone on to pursue graduate opportunities within the Eden Hotel Collection or the wider hospitality industry. At Eden Hotel Collection, we're proud of our award winning approach to employee wellbeing, engagement, and recognition (with industry award wins in both 2023, 2024 and 2025!)-which means you're joining a team that values your happiness, growth, and success every step of the way. Generous Time Off: 31 days of leave, increasing to 33 with service. Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month. Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities. Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools. Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access. Sustainable Commuting: Cycle to Work and Electric Vehicle Leasing options. Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties. The Happy Hub: Our reward and recognition platform where you can send peer to peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long service vouchers. Genuine Wellbeing Support: We're here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action. Employee Comm's: Stay connected through Eden Engage for all the latest team news. Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE. Family-Friendly Policies: Enhanced leave and return to work financial support for life's key moments. Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance. A Culture of Collaboration and Care We work together to create a truly inclusive workplace, where your voice matters, and real change happens. Your Voice Matters: Regular surveys that value your input. Real Action: "You said, we did"-because we listen and respond. Sustainability Focus: Employee champions at every hotel and HQ. We're proud members of the Hoteliers' Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values led, award winning employer. Want to hear more about 'Life at Eden'? Follow us on
Jan 08, 2026
Full time
We're proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence Eden Hotel Collection is proud to offer university students the opportunity to complete their professional placement within our luxury boutique hotels. This is a unique opportunity for passionate and ambitious individuals studying for a degree in Hospitality Management, Travel & Tourism, or Business to gain hands on experience in a quality led, guest-focused environment. Who is this for? This placement is designed for university students seeking a 6+ month industry placement as part of their degree programme - whether a sandwich year, extended internship, or bespoke placement. It provides a meaningful springboard into the world of luxury hospitality and hotel operations. What you'll be doing? We offer a structured and flexible experience across key operational departments: Food & Beverage - Work alongside experienced teams in our award winning restaurants and brasseries (all holding 2-3 AA Rosettes), delivering exceptional dining experiences. Front Office - Join our reception, porterage, or guest services teams to play a key role in shaping the guest journey from arrival to departure. Bespoke Rotational Placements - For longer placements, we can offer exposure to multiple departments while focusing on your areas of interest, primarily within Food & Beverage or Front Office. Throughout the placement, you will work closely with managers and team members, gradually building responsibility and confidence in a professional, fast paced environment. What you'll need? To be successful in this role, you will: Be currently studying a degree in Hospitality, Tourism, or Business. Have gained some relevant hospitality, guest facing work experience in the UK. Be committed to delivering a five star guest experience. Possess strong communication skills and a team oriented mindset. Demonstrate professionalism, a willingness to learn, and a genuine enthusiasm for the industry. What to expect? A full time role, working a minimum of 40 hours per week across 5 days, shifts may include early starts from 6:00am and late finishes during elements of your placement. Weekend working is expected, with time off scheduled accordingly. A fast paced, supportive environment where you'll be encouraged to grow and take initiative. The placement does not include live in accommodation. Candidates will be expected to find their own living arrangements. What's in it for you? This is your opportunity to gain meaningful experience in a luxury hospitality setting. As a placement student, you'll develop practical skills, build your confidence, and work with an award winning team passionate about quality and guest service. Many of our previous placement students have gone on to pursue graduate opportunities within the Eden Hotel Collection or the wider hospitality industry. At Eden Hotel Collection, we're proud of our award winning approach to employee wellbeing, engagement, and recognition (with industry award wins in both 2023, 2024 and 2025!)-which means you're joining a team that values your happiness, growth, and success every step of the way. Generous Time Off: 31 days of leave, increasing to 33 with service. Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month. Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities. Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools. Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access. Sustainable Commuting: Cycle to Work and Electric Vehicle Leasing options. Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties. The Happy Hub: Our reward and recognition platform where you can send peer to peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long service vouchers. Genuine Wellbeing Support: We're here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action. Employee Comm's: Stay connected through Eden Engage for all the latest team news. Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE. Family-Friendly Policies: Enhanced leave and return to work financial support for life's key moments. Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance. A Culture of Collaboration and Care We work together to create a truly inclusive workplace, where your voice matters, and real change happens. Your Voice Matters: Regular surveys that value your input. Real Action: "You said, we did"-because we listen and respond. Sustainability Focus: Employee champions at every hotel and HQ. We're proud members of the Hoteliers' Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values led, award winning employer. Want to hear more about 'Life at Eden'? Follow us on
