A prestigious hospitality venue in the Greater London area is seeking an experienced Receptionist to provide excellent guest service. You will be responsible for anticipating needs, managing communications between teams, and handling the switchboard efficiently. A sound knowledge of 5-star service and local attractions is essential. This role offers the chance to be part of an exciting future as the venue undergoes renovations, ensuring a positive experience for both guests and members.
Apr 10, 2026
Full time
A prestigious hospitality venue in the Greater London area is seeking an experienced Receptionist to provide excellent guest service. You will be responsible for anticipating needs, managing communications between teams, and handling the switchboard efficiently. A sound knowledge of 5-star service and local attractions is essential. This role offers the chance to be part of an exciting future as the venue undergoes renovations, ensuring a positive experience for both guests and members.
All applicants must be able to provide evidence of their Right to Work in the UK. Must have valid UK Driving Licence and vehicle to commute due to hours and location. Shift Pattern 06.45am - 14.45pm or 14.30pm until 10.30pm, please note this role requires weekend work with 1 weekend off in 4. Role Overview The main aim of this role is to provide a warm and welcoming experience to customers arriving at the hotel, through-out their stay, until check-out. Enhancing the customer experience by supporting the Guest Services Manager at all times with ideas about how to continuously improve the service we deliver. Key to the role is communicating all amendments to the operations team in a timely and clear manner. The role holder will also further enhance the guest stay by promoting the estate activities and spa treatments and driving bounce-back offers and encouraging guest feedback. Reporting to Front Desk Manager Main Responsibilities To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a family run Hotel To establish a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity. To take pride in maintaining a high standard in personal appearance and demeanor. To have a good working knowledge of all departments of the Hotel, Spa & Estate To be confident in the full understanding of all equipment within the Front Office including Guestline and Premier Systems, Word, Excel and Email. To be familiar with all reservation tasks in order to cover this role if required, understanding teamwork and flexibility. To be the point of contact for all VIP guests, showing passion and pride ensuring all return guests and return complaints are handled effectively and in a correct and sensitive manner To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager - availability, prices and any restrictions. To take pride in being well-informed of the 'market; - all aspects of accommodation as well as traditional sales areas in F & B and other hotel services. Fully understand all of the Hotel facilities and Estate activities, hours of activity and pricing to provide customers with information on the whole Coniston experience Maximise sales of the Hotel's facilities and Estate activities when checking guests in To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity. To know and understand the current policies and procedures of the Hotel and Spa. To take ownership and be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues. To ensure correct hand-over procedure of day's business with regard to cover and cashiering. To be aware of the problems arising with reference to queries on accounts and restaurant bills. To be confident with how to rectify these and explain fully, adjusting if necessary, using your intuition and integrity. To be aware of complaints/problems and bring them to the attention of the Guest Services Manager, Duty Manager and to offer assistance using your integrity. To be fully aware of the Hotel's Fire Safety procedures and Health & Safety Person Specification Essential You genuinely care about the Coniston guest and seek to exceed their expectations Experience of working in a fast paced and system driven environment. Confident and eloquent when speaking on calls Have excellent numeral and written skills Have excellent organizational skills Passionate about customer service Enthusiastic and positive outlook Flexible approach to working hours as business needs dictate The ability to respond quickly and positively to a range of work situations A good level of computer literacy (outlook, word, PowerPoint and excel) At all times portray a professional image by wearing the uniform provided Desirable Displays a solution based approach to any situation Previous experience in working in hospitality Has a can-do, will-do attitude Employee Benefits - What we offer you We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include: Pay increase following successful probationary period Meals on Duty 30 Minute Paid Breaks 28 days annual leave (including Bank Holidays), increasing with service - we value and celebrate long service. NEST pension scheme for all eligible employees. FREE Hospitality Action Employee Assistance Programme for all employees providing a range of specialist support services. Ongoing development, training and opportunities to progress. Gratuities and service charge paid on a monthly basis (up to £2,500.00 per annum) Regular rewards and recognition with monthly, annual and long service awards. Preferential membership fees for our award-winning Nàdarra Spa. 20% discount for Spa Treatments (on the same day), 10% discount on Gift Shop & Spa Retail (excluding sale items), Food & Beverage and Hotel Celebrations (excluding weddings), as well as £75.00 Bedroom Rate (room only) for you or your family to enjoy. Uniform provided for guest-facing roles. FREE on-site parking.
Apr 10, 2026
Full time
All applicants must be able to provide evidence of their Right to Work in the UK. Must have valid UK Driving Licence and vehicle to commute due to hours and location. Shift Pattern 06.45am - 14.45pm or 14.30pm until 10.30pm, please note this role requires weekend work with 1 weekend off in 4. Role Overview The main aim of this role is to provide a warm and welcoming experience to customers arriving at the hotel, through-out their stay, until check-out. Enhancing the customer experience by supporting the Guest Services Manager at all times with ideas about how to continuously improve the service we deliver. Key to the role is communicating all amendments to the operations team in a timely and clear manner. The role holder will also further enhance the guest stay by promoting the estate activities and spa treatments and driving bounce-back offers and encouraging guest feedback. Reporting to Front Desk Manager Main Responsibilities To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a family run Hotel To establish a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity. To take pride in maintaining a high standard in personal appearance and demeanor. To have a good working knowledge of all departments of the Hotel, Spa & Estate To be confident in the full understanding of all equipment within the Front Office including Guestline and Premier Systems, Word, Excel and Email. To be familiar with all reservation tasks in order to cover this role if required, understanding teamwork and flexibility. To be the point of contact for all VIP guests, showing passion and pride ensuring all return guests and return complaints are handled effectively and in a correct and sensitive manner To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager - availability, prices and any restrictions. To take pride in being well-informed of the 'market; - all aspects of accommodation as well as traditional sales areas in F & B and other hotel services. Fully understand all of the Hotel facilities and Estate activities, hours of activity and pricing to provide customers with information on the whole Coniston experience Maximise sales of the Hotel's facilities and Estate activities when checking guests in To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity. To know and understand the current policies and procedures of the Hotel and Spa. To take ownership and be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues. To ensure correct hand-over procedure of day's business with regard to cover and cashiering. To be aware of the problems arising with reference to queries on accounts and restaurant bills. To be confident with how to rectify these and explain fully, adjusting if necessary, using your intuition and integrity. To be aware of complaints/problems and bring them to the attention of the Guest Services Manager, Duty Manager and to offer assistance using your integrity. To be fully aware of the Hotel's Fire Safety procedures and Health & Safety Person Specification Essential You genuinely care about the Coniston guest and seek to exceed their expectations Experience of working in a fast paced and system driven environment. Confident and eloquent when speaking on calls Have excellent numeral and written skills Have excellent organizational skills Passionate about customer service Enthusiastic and positive outlook Flexible approach to working hours as business needs dictate The ability to respond quickly and positively to a range of work situations A good level of computer literacy (outlook, word, PowerPoint and excel) At all times portray a professional image by wearing the uniform provided Desirable Displays a solution based approach to any situation Previous experience in working in hospitality Has a can-do, will-do attitude Employee Benefits - What we offer you We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include: Pay increase following successful probationary period Meals on Duty 30 Minute Paid Breaks 28 days annual leave (including Bank Holidays), increasing with service - we value and celebrate long service. NEST pension scheme for all eligible employees. FREE Hospitality Action Employee Assistance Programme for all employees providing a range of specialist support services. Ongoing development, training and opportunities to progress. Gratuities and service charge paid on a monthly basis (up to £2,500.00 per annum) Regular rewards and recognition with monthly, annual and long service awards. Preferential membership fees for our award-winning Nàdarra Spa. 20% discount for Spa Treatments (on the same day), 10% discount on Gift Shop & Spa Retail (excluding sale items), Food & Beverage and Hotel Celebrations (excluding weddings), as well as £75.00 Bedroom Rate (room only) for you or your family to enjoy. Uniform provided for guest-facing roles. FREE on-site parking.
ReceptionistLondon£33,000 to £38,000 Receptionist for London Financial consultancy within a very exclusive area - our client needs customer service skills of the highest calibre. Excellent benefits including a large bonus, this opportunity involves a mixture of reception, administration as well as providing excellent customer services. Liaising with clients on a daily basis occasionally taking calls on a switchboard (however most have direct dials) If you have worked as either a corporate receptionist, OR 5 Hotel Receptionist OR have premium Cabin Crew airline experience then please apply. Welcoming clients using customer service skills, for the front desk, front of house as the main ambassador for this firm, also the organising of events. Welcoming clients & visitors using your excellent communication skills, liaising with people face to face to deliver that first-class guest services experience Benefits include: GYM, PENSION, LARGE BONUS, PRIVATE HEALTH, PRIVATE DENTAL and more. Front of House Recruitment is London's Executive Receptionist Specialist. CABIN CREW OR 5 HOTEL OR RECEPTIONISTS This company knows what an IMPORTANT job their front of house staff do and how essential this vacancy is for their image. Main duties - with a high level of responsibility. RECEPTIONIST DUTIES: Meeting and greeting clients & visitors in reception offering a warm welcome. Ensuring clients receive VIP treatment. Liaising with other departments and the catering team and the AV team. Liaising with the PAs and executive directors. Booking in the catering for lunch/breakfast meetings. Liaising with private clients and providing a 5 guest experience. Reservation of meeting rooms on a computerised meeting room booking system. Occasionally taking and transferring calls on a switchboard. Booking couriers. Administration Adhoc duties. Having an eye for detail and occasionally doing floor walks - checking rooms are perfect each time. Search "Receptionist Needed" for more information on our jobs CANDIDATES: PLEASE DO NOT COLD-CALL OUR OFFICE - Unfortunately we simply aren't able to take any calls unless the candidate has been asked to call us specifically. We simply don't have the personnel to assist with cold-calls. We would love to get back to everyone however due the sheer volume of applications we will only be able to reply if we feel we can successfully place you in one of our corporate roles. Thank you so much for understanding. We will do our best with your application and thank you!
Apr 09, 2026
Full time
ReceptionistLondon£33,000 to £38,000 Receptionist for London Financial consultancy within a very exclusive area - our client needs customer service skills of the highest calibre. Excellent benefits including a large bonus, this opportunity involves a mixture of reception, administration as well as providing excellent customer services. Liaising with clients on a daily basis occasionally taking calls on a switchboard (however most have direct dials) If you have worked as either a corporate receptionist, OR 5 Hotel Receptionist OR have premium Cabin Crew airline experience then please apply. Welcoming clients using customer service skills, for the front desk, front of house as the main ambassador for this firm, also the organising of events. Welcoming clients & visitors using your excellent communication skills, liaising with people face to face to deliver that first-class guest services experience Benefits include: GYM, PENSION, LARGE BONUS, PRIVATE HEALTH, PRIVATE DENTAL and more. Front of House Recruitment is London's Executive Receptionist Specialist. CABIN CREW OR 5 HOTEL OR RECEPTIONISTS This company knows what an IMPORTANT job their front of house staff do and how essential this vacancy is for their image. Main duties - with a high level of responsibility. RECEPTIONIST DUTIES: Meeting and greeting clients & visitors in reception offering a warm welcome. Ensuring clients receive VIP treatment. Liaising with other departments and the catering team and the AV team. Liaising with the PAs and executive directors. Booking in the catering for lunch/breakfast meetings. Liaising with private clients and providing a 5 guest experience. Reservation of meeting rooms on a computerised meeting room booking system. Occasionally taking and transferring calls on a switchboard. Booking couriers. Administration Adhoc duties. Having an eye for detail and occasionally doing floor walks - checking rooms are perfect each time. Search "Receptionist Needed" for more information on our jobs CANDIDATES: PLEASE DO NOT COLD-CALL OUR OFFICE - Unfortunately we simply aren't able to take any calls unless the candidate has been asked to call us specifically. We simply don't have the personnel to assist with cold-calls. We would love to get back to everyone however due the sheer volume of applications we will only be able to reply if we feel we can successfully place you in one of our corporate roles. Thank you so much for understanding. We will do our best with your application and thank you!
Maintenance Manager The role offers a salary of £44,000 plus tronc (approximately £3,000-£4,000 additional). It operates on a 4 on, 4 off shift pattern and involves managing two shift engineers and a painter. Job Description Job Title: Maintenance Manager Department: Engineering Reports to: General Manager Responsible for: Shift Engineer This hotel delivers a personal, tactful and friendly service, anticipating guest need, creating a homely ambiance in a sophisticated environment to achieve an elegant and comfortable experience. Our 7 Hospitality Values • Entrepreneurship • Agility • Well-being • Competence • Rethinking luxury • Tailor-made • Emotion Job Overview To be responsible for all maintenance issues within the hotel, performing maintenance checks, and overseeing the engineering team to deliver an excellent guests' experience. To manage renovation projects, develop emergency programs and take on special projects as assigned. Objectives and Goals To maintain the hotel maintenance to the highest possible standards and ensure the hotel is fully operational with full statutory and legal compliance. To support effective communication across the business To support the business through targeted support for specific maintenance projects To drives business performance through proactive engineering efforts to limit costs and increase guest and employee satisfaction through effective communications and trainin Key Duties and Responsibilities Responsible for all maintenance issues within the hotel Manage budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection. Perform daily checks around the hotel Conduct lift emergency release procedures as required Diagnose, maintain, and repair mechanical equipment within the hotel Ensure good relationships are built with internal and external customers Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise Develop, implement, and direct all emergency programs Develop, implement and manage energy conservation programs for the property to minimize expenses Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively Perform special projects and other responsibilities as assigned Responsible for the health and safety of the hotel To manage hotel's health and safety calendar To review risk assessments periodically as per health and safety regulations Ensure monthly safety inspections take place and employees are trained accordingly To work from maintenance fault log to ensure all bedrooms and meeting rooms are available to let daily ensuring close communication with both housekeeping and front of house manager. Implement and operate planned preventative maintenance scheme for the hotel To deliver projects in line with organisational need. To maintain all plant and machinery. To manage, schedule and complete project work in a timely and efficient manner. Control departmental costs through correct storage and distribution of supplies. To maintain heating, ventilating, air conditioning equipment in optimal operating condition by performing routine maintenance and repairs Ability to prevent costly machine breakdowns by reviewing equipment as needed Maintaining and updating information on the internal maintenance BMS Sourcing and managing suppliers and subcontractors Ensure that all maintenance contracts are up to date and cover all relevant machinery All repairs are logged and recorded to show due diligence Ensure machinery records are kept in order to not lose warranty cover Set up a help desk/job center to receive jobs, track jobs and close and record jobs and ensure this will be communicated with the engineers. Set up specialist contractors or M&E Maintenance contractor prior to opening for the lifts, boilers, chillers, BMS, CHP, water treatment, catering equipment, fire alarm and panel, fire suppression (hood) etc. People Development Develop a positive and direct relationship with all colleagues, HODS and external links To build and maintain an efficient team of employees, driving the team towards the objectives of the business. To recruit and select employees to the agreed staffing levels using cost effective recruitment methods. Ensure professional departmental induction is completed consistently and its effectiveness reviewed. Stimulate a positive 'learning' culture Develop a departmental calendar of all key training, identifying training needs and capability gaps within the team working with Human Resources for further training. Maintain and update training records, ensuring team and regularly developed and trained To manage all employees' performance in line with job descriptions, giving regular feedback and appraisals. To manage all disciplinary and grievance issues within the department in consultation with the Human Resources team Audit holiday and sickness administration to ensure consistency and accuracy Ensure all staff complete an exit interview Be pro-active in updating self and colleagues on industry knowledg Work with General Manager or other department heads on various special assignments and any other reasonable request Qualifications and Requirements Previous experience of facilities management or in a similar quality operation Advance knowledge of building management/engineering Qualification in an engineering field, preferably Mechanical engineering Knowledge of general building maintenance essential Certification in advanced health and safety, fire safety and food hygiene ideal Proven experience in managing a team Good knowledge of Microsoft Office, Opera,
Apr 01, 2026
Full time
Maintenance Manager The role offers a salary of £44,000 plus tronc (approximately £3,000-£4,000 additional). It operates on a 4 on, 4 off shift pattern and involves managing two shift engineers and a painter. Job Description Job Title: Maintenance Manager Department: Engineering Reports to: General Manager Responsible for: Shift Engineer This hotel delivers a personal, tactful and friendly service, anticipating guest need, creating a homely ambiance in a sophisticated environment to achieve an elegant and comfortable experience. Our 7 Hospitality Values • Entrepreneurship • Agility • Well-being • Competence • Rethinking luxury • Tailor-made • Emotion Job Overview To be responsible for all maintenance issues within the hotel, performing maintenance checks, and overseeing the engineering team to deliver an excellent guests' experience. To manage renovation projects, develop emergency programs and take on special projects as assigned. Objectives and Goals To maintain the hotel maintenance to the highest possible standards and ensure the hotel is fully operational with full statutory and legal compliance. To support effective communication across the business To support the business through targeted support for specific maintenance projects To drives business performance through proactive engineering efforts to limit costs and increase guest and employee satisfaction through effective communications and trainin Key Duties and Responsibilities Responsible for all maintenance issues within the hotel Manage budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection. Perform daily checks around the hotel Conduct lift emergency release procedures as required Diagnose, maintain, and repair mechanical equipment within the hotel Ensure good relationships are built with internal and external customers Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise Develop, implement, and direct all emergency programs Develop, implement and manage energy conservation programs for the property to minimize expenses Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively Perform special projects and other responsibilities as assigned Responsible for the health and safety of the hotel To manage hotel's health and safety calendar To review risk assessments periodically as per health and safety regulations Ensure monthly safety inspections take place and employees are trained accordingly To work from maintenance fault log to ensure all bedrooms and meeting rooms are available to let daily ensuring close communication with both housekeeping and front of house manager. Implement and operate planned preventative maintenance scheme for the hotel To deliver projects in line with organisational need. To maintain all plant and machinery. To manage, schedule and complete project work in a timely and efficient manner. Control departmental costs through correct storage and distribution of supplies. To maintain heating, ventilating, air conditioning equipment in optimal operating condition by performing routine maintenance and repairs Ability to prevent costly machine breakdowns by reviewing equipment as needed Maintaining and updating information on the internal maintenance BMS Sourcing and managing suppliers and subcontractors Ensure that all maintenance contracts are up to date and cover all relevant machinery All repairs are logged and recorded to show due diligence Ensure machinery records are kept in order to not lose warranty cover Set up a help desk/job center to receive jobs, track jobs and close and record jobs and ensure this will be communicated with the engineers. Set up specialist contractors or M&E Maintenance contractor prior to opening for the lifts, boilers, chillers, BMS, CHP, water treatment, catering equipment, fire alarm and panel, fire suppression (hood) etc. People Development Develop a positive and direct relationship with all colleagues, HODS and external links To build and maintain an efficient team of employees, driving the team towards the objectives of the business. To recruit and select employees to the agreed staffing levels using cost effective recruitment methods. Ensure professional departmental induction is completed consistently and its effectiveness reviewed. Stimulate a positive 'learning' culture Develop a departmental calendar of all key training, identifying training needs and capability gaps within the team working with Human Resources for further training. Maintain and update training records, ensuring team and regularly developed and trained To manage all employees' performance in line with job descriptions, giving regular feedback and appraisals. To manage all disciplinary and grievance issues within the department in consultation with the Human Resources team Audit holiday and sickness administration to ensure consistency and accuracy Ensure all staff complete an exit interview Be pro-active in updating self and colleagues on industry knowledg Work with General Manager or other department heads on various special assignments and any other reasonable request Qualifications and Requirements Previous experience of facilities management or in a similar quality operation Advance knowledge of building management/engineering Qualification in an engineering field, preferably Mechanical engineering Knowledge of general building maintenance essential Certification in advanced health and safety, fire safety and food hygiene ideal Proven experience in managing a team Good knowledge of Microsoft Office, Opera,
