275 jobs found

About Optima Partners Optima Partners is a practitioner led data and business consultancy headquartered in Edinburgh. We partner with leading UK and global organisations to deliver large scale transformation across marketing, customer engagement, and decisioning helping clients move beyond incremental change to achieve meaningful sustainable impact. We're on a strong growth journey expanding from 50 to 250 colleagues over the next few years. Joining Optima means working on complex, high impact transformation programmes, shaping how modern marketing operates and helping build a fast growing consulting capability from the inside. The Role We're looking for Marketing Operations Consultants to help organisations redesign how marketing works across operating models, content operations, AI driven decisioning and marketing technology. This role sits at the intersection of business design, marketing operations, content supply chains, AI and MarTech. You'll work with senior leaders to define future ready marketing operating models that enable personalisation at scale, stronger governance and improved commercial outcomes. What you will be doing Designing and deliver fit for purpose marketing operating models and business architecture, including organisational structures, governance frameworks, decision making hierarchies, and target operating models. Leading current state assessments and develop clear, actionable implementation roadmaps across people, process and technology. Engaging C suite and executive stakeholders to shape approaches to marketing excellence aligned with business objectives and future direction. Advising on how artificial intelligence and advanced decisioning capabilities integrate within marketing operating models to enable personalisation at scale. Assessing and redesign content supply chains and content operations, including workflows, governance, asset management, and effectiveness measurement. Developing and communicate compelling transformation narratives that build understanding, buy in, and momentum for change. Building organisational capability through operating model blueprints, skills recommendations and team design. Providing project leadership and cross functional coordination across marketing, technology, data, finance and other functions. What We're Looking For Proven consulting experience delivering large scale operating model design, business architecture and transformation programmes. Strong understanding of marketing strategy, marketing operations, content operations and content supply chain disciplines. Solid grasp of AI, decisioning, and personalisation trends shaping modern marketing operations. Confident communicator with experience engaging and influencing C level and executive stakeholders. Strong project leadership and collaboration skills across complex, multi disciplinary teams. Analytically sharp problem solver with the ability to translate complex challenges into practical outcomes. Accomplished storyteller with experience guiding organisations through change. Join Optima Partners as a Senior Consultant: reshape marketing operating models, lead executive partnerships, and drive AI powered personalization and measurable transformation. What We Offer Competitive salary + bonus up to 15% 37 days holiday (incl. Christmas shutdown) Private medical insurance, life & income protection Pension scheme 1,000+ employee perks Dedicated learning, training, and certification support

Spotify is seeking a Markets Strategy & Operations (MSO) function for the UK, Ireland, and Netherlands cluster. In this critical function, you will partner closely with the Managing Director UK/IE/NL, the MSO Europe, and the local leadership team to drive the execution of our 2026 strategic objectives. The Market Strategy & Operations (MSO) function is accountable for steering the annual strategic planning cycle, conducting rigorous business analysis, owning the regional operating processes, and cultivating cross functional collaboration by establishing robust relationships across the organization. What You'll Do Strategic Execution: Define, lead, and take ownership of critical cross functional projects aligned with the 2026 local strategy. Performance Management: Lead the local business review cadence, including Quarterly Business Reviews (QBRs). Market Insight: Systematically monitor and analyze competitor activities to inform strategic decisions and uphold market awareness. Operational Oversight: Manage the tracking and reporting of regional budgets and strategic execution initiatives for the 2026 goals. Operating Cadence: Establish and drive the local operating rhythm, including setting agendas and facilitating local leadership meetings. Advisory & Strategy: Provide the Managing Director and functional leads with comprehensive insights and knowledge necessary to drive key decisions and define regional strategy. Stakeholder Representation: Serve as the embedded MSO representative for UK, IE, and NL within the Local Leads Team and the global MSO community. Who You Are A proven, inquisitive, and analytical mindset. A highly collaborative, anticipatory, and forward thinking approach to partnership. A pragmatic and results driven disposition, capable of diving into operational and strategic details. Proficiency in English, both written and verbal. Comfortable maintaining a consistent presence in our London office. Developing a deep, comprehensive understanding of regional operational dynamics within Spotify. Sharpening critical analytical, strategic, and interpersonal capabilities. Establishing a robust professional network across key markets and central functions (e.g. Growth, Marketing, Performance Marketing, Central Strategy & Operations). Where You'll Be This role is based in London. We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service.

Market Access Medical Writer (Consultant) Location - London or Winchester with hybrid working as per departmental requirements (currently a MINIMUM of 40% (2 days per week) with Tuesday as the team day). In 2020 LCP launched our Heath Analytics practice, providing analytical and research services for organisations across the life sciences and healthcare industries. Our team brings together health economists, statisticians, market access specialists, epidemiologists, clinicians, and health data scientists alongside our established actuarial, analytics and technology teams to deliver new solutions for the fundamental challenges in health. Our team's mission is to help move health systems from importers of illness to exporters of health and to support our clients to deliver value to patients. This is underpinned by our approach to support clients to improve the population's health and reduce inequalities. What's the role? LCP's Health Analytics team works across the healthcare and life sciences markets, combining health expertise with innovative approaches from our work in other sectors to tackle leading health issues. Examples of the types of projects that this role would cover, include, but are not limited to: Development of GVDs and other similar documents i.e. early value dossiers, AMCP and other formulary access tools (including payer value decks, US Pre-approval information exchange materials, and HEOR/ access toolkits), payer value propositions/ messages and objection handlers Supporting HTA dossier development JCA submission dossier development Literature review and statistical analysis reports Publications including posters, abstracts and manuscripts Development of data visualisation/ infographic type deliverables Conference, advisory board and other similar reports Providing strategic recommendations on global clinical trial design to enable HTA and reimbursement success Identifying optimal routes for access in different markets Landscape assessment, including but not limited to, competitor, pricing and reimbursement and HTA Patient journey mapping Secondary and primary research to validate market access strategies Payer evidence needs and gap analysis To support our continued growth, we are looking for an experienced Consultant with a proven track record in medical writing, particularly as applied to market access deliverables, to join our team and play a key role in growing our market access and value communication offerings. You'll have experience in writing and managing the development of a wide variety of market access/value communication deliverables, including but not limited to, Global Value Dossiers (GVDs), American Managed Care Pharmacy (AMCP) dossiers, other payer formulary packs, payer value decks, HTA submissions, value driver identification and value story development, objection handlers, white papers, data visualisation tools, medical education, real world study reports, SLR reports, training materials, and market access/ HEOR/ RWE focused manuscripts. If you are looking to make a tangible impact, help develop a sub-service with an established service area (including team training and development of processes and editorial standards), take on leadership opportunities, and grow your expertise in a supportive and dynamic environment, then this is the role for you! Your key responsibilities will be to: Act as lead writer in the delivery of high-quality content which is fully referenced and reflective of the evidence base, and which is tailored to the target audience in terms of its content and style Lead market access focused projects including those that have a significant medical writing component. This will include coordination and project management of internal delivery teams alongside client facing coordination of projects Develop Health Analytics team "house style" and similar editorial standards, processes and templates, while also being responsible for reviewing the work of other members of the team and contributing to team training and development of internal resources tools and processes People responsibilities including the line management and development of junior members of the team, depending on candidate's experience and interests Conduct targeted secondary research utilising a wide variety of sources to address specific research questions i.e., understand disease and competitor landscape, current treatment pathways, pricing and reimbursement processes, payer value drivers etc. Support the conduct of qualitative and quantitative payer research and analysis to identify opportunities and challenges for client products in various healthcare markets. This may include leading on the design of surveys, conducting 1:1 in depth interviews, advisory boards, roundtable and other primary research methodologies Develop value messages, dossiers, and other related payer value communication materials e.g. payer value decks, toolkits, objection handlers and internal training materials Support the preparation of client facing presentations and reports, effectively communicating complex concepts to diverse audiences. Manage projects (administrative and financial) including acting as the day to day client contact on projects, while also tracking and closely managing project budgets to ensure profitable and timely delivery Contribute to thought leadership, business development and marketing activities What skills, qualities and experience are we looking for? Essential Demonstrable experience as a market access medical writer in a consultancy environment, to include preparing market access and HEOR focused medical writing projects (including but not limited to; GVDs, HTA dossiers, early value dossiers, AMCP and other formulary access tools, manuscripts, conference presentations, payer value propositions/ messages and objection handlers) A 2:1 degree or better plus a science/ health related postgraduate qualification (Masters or PhD) in a life science focused subject or in an English language focused subject, with proven experience of application in the healthcare market access arena Demonstrable experience of working in MS PowerPoint and prose based, MS Word and similar formats is required. Confidence in leading the preparation of client facing presentations and reports, effectively communicating complex concepts to diverse audiences. Ability to conduct and guide others in targeted secondary research utilising a wide variety of sources to address specific research questions. In addition, you should have a strong grounding in relevant qualitative and quantitative methods as they pertain to primary market research (e.g. the running of payer research studies including some experience of qual and quant pricing research) with demonstrated experience in delivering previous market access focused research Ability to develop search strategies and run literature review using widely available scientific/ medical literature tools and databases (i.e., PubMed, EMBASE, Ovid, Google Scholar etc.) Demonstrable experience in scientific/ medical writing across a broad range of Market Access/ HEOR communication materials is a key requirement A good understanding of health economic concepts along with a thorough knowledge of pricing and reimbursement processes and pathways in key global markets including, but not limited to EU4, UK, and US Knowledge of how a healthcare product is likely to be priced along with an understanding of concepts such as value based pricing, price referencing, HTA etc. Comfortable leading on day to day project activities and managing the workload of less experienced colleagues Creativity in developing original solutions to problems, demonstrating initiative in your approach and a willingness to utilise evolving technologies Excellent/ advanced level Microsoft Office skills and be highly competent in the use of Outlook, Excel, Word, PowerPoint and relevant reference management software (i.e. Mendeley, Endnote, Zotero or similar) Desirable Experience in developing house styles and editorial standards Experience in HTA, and/or systematic reviews Experience in business development activities, including proposal writing and pitch presentations Line management experience What's in it for you? Take a look at our and Career stories pages to see why our people love being here! As well as joining a multi award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes: For you: Hybrid working (see top of the advert for details) Professional study support (where applicable) Access to our internal Wellbeing, LGBTQ+, Multicultural and Women's networks For your family: Life assurance Income protection Enhanced maternity/paternity/adoption and shared parental leave For your health: 26 days annual leave (pro rate for part time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday Private medical insurance Discounted gym memberships, critical illness and dental insurance through our flexible benefits Eye care vouchers Cycle to work scheme . click apply for full job details

Senior Consultant, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Design Holistic Services by utilising human centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions by collecting and prioritising user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. Skills and attributes for success Research and Analytics: Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy: Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity: Design and test product concepts and services, iterating with stakeholders. Product and Service Development: Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for innovation. Strong understanding of user centred design principles, design thinking and Agile methodologies. Strong Communication Skills: Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. What we look for Experience in Service Design or a related field: 4-5 years of proven experience Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Cranberry Panda London Competitive + Commission Posted: 14 May 2025 London Full Time Hybrid Cranberry Panda Cranberry Panda is our eCommerce arm to Ascent Group - formed of six specialist recruitment brands across the UK, we bring the passion, energy, and motivation to thrive together. Ascent Group provides us with a space to be collaborative and to let our six brands flourish within their niche, ranging from IT Technology, Digital, Executive Search to eCommerce. Sharing the same long term vision, over the years we have seen phenomenal growth, and because of this, we have had the luxury to expand beyond three brands from 2018 into a powerhouse of six brands in 2022: IT, Immersive, CxO, Digital, Cranberry Panda and ITR Partners. Each division focuses on their own specialty with a team of knowledgeable recruitment experts available, providing us with the best possible mix of experience and talent to face industry challenges. What we are looking for: Are you an experienced 360 Data & Analytics Recruiter in the eCommerce, Digital, Creative or Marketing sector, looking to work with phenomenal tools and technology that automate recruitment processes allowing you 75 days off per year? If so, then read on We've built a phenomenal amount of success working in both the permanent and contract markets, with our consultants managing hybrid desks - so what's the next step for Cranberry Panda? How do we elevate these successes to the next level? Cranberry Panda is on the lookout for an experienced Data & Analytics 360 Consultant to come onboard by leveraging existing clients, generating new business and thanks to our great SEO, managing a lot of inbound too. If you'd like an opportunity for quick growth and progression in a space that hasn't been diluted by your colleagues, then this could be the role for you. We are looking for someone with 2+ years of recruitment experience, having recruited in the Data & Analytics space within either eCommerce, Digital, Creative or Marketing. This is a chance to accelerate your career trajectory as we look to rapidly expand. Who are we? A brand that has 10 years of trading history and a fantastic client/ candidate database. Passionate - about online retail, our clients range from global brands to exciting eCommerce start ups across the UK & Europe. Process driven - we have the backing of a larger recruitment group, which means we have brilliant operations, marketing, L&D, and finance teams. As well as capital to fuel expansion. Ambitious - we want to be the best, which means giving the best service to our clients and candidates. As a result, we want to accelerate our own careers and earnings. Tech - with an ever evolving tech stack inc - Bullhorn, LI premium, Sourcewhale, Sourcebreaker, Cube19 & Herefish. Take a look at what the pandas do: What Cranberry Panda can offer you: 75 days off per year! We work Monday-Thursday plus we get 23 days holiday + 1 day per year of service (28 days max) + Bank Holidays Growth - The opportunity to accelerate your career via either a management or biller route, as we look to rapidly grow the business Autonomy - you'll have input into the business and have your voice heard Tech - All the tools you need to make it happen! Commission - Clear and transparent promotion & bonus structure with numerous perks, trips & bonuses Value - You'll feel valued & respected from day one. Period. At Cranberry Panda, we strive to provide a diverse and inclusive environment for our team and are always looking for new ways to support our consultant's success and well being, both inside and outside of the workplace. We have a phenomenal offering for our employees and look forward to sharing this with more like minded people. If we can support you with any personal requirements during the interview process or when working with us, then please get in touch. Apply for this position Ready to apply for the Data & Analytics Recruitment Consultant position? Fill out the form below and we'll get back to you shortly.

Job Title: Retail Operations Strategy Manager Location: UK - London office Reports To: Head of Retail About Us Unilever Prestige is a division of Unilever that focuses on the production and marketing of prestige beauty products. Our segment specifically caters to the premium and luxury beauty market, offering a range of high-quality and innovative products. Unilever Prestige encompasses a portfolio of purposeful, well-established, and emerging brands in the premium beauty industry. Unilever Prestige in the UK Hub addresses the growing demand for luxury beauty and personal care products through Murad, TATCHA, Living Proof, K18. The UK market is known for its discerning consumers who seek premium and luxury items, and Unilever Prestige meets these expectations with a diverse portfolio of luxurious brands and products. Within the UK we operate a Prestige Hub, which functions as the Group Headquarters based in Southwark, London. We are: Murad, TATCHA, Living Proof & K18 Interfacing with Brands Head of Sales/Senior National Account Managers Brands Marketing Managers Brands Events and Training Managers Commercial Finance & Accounts Payable teams About the Role The Retail Operations Strategy Manager plays a strategic & analytical lead to the field that is mainly responsible for driving focus, structure, and high performance across all field rotas, coverage, brand priorities and sell-out growth. The role is critical in analysing retail operations productivity, identifying sales growth opportunities, and ensuring field resources are deployed effectively and strategically to maximise commercial performance and drive brand sell-out growth. Analyse field capability and align team efforts to evolving business priorities, working closely with brand partners and leveraging insights gathered through ongoing liaison between brands and the field. Monitor and govern brand budgets to maximise return on investment and ensure effective allocation of resources. Key Responsibilities Consolidate brand trade plans into a unified HUB view, providing visibility on key campaigns, net sales phasing, BMI investment, risks and opportunities. Coordinate weekly commercial performance reporting in partnership with Finance to ensure accurate tracking and relevant business insights. Support the Head of Retail in leading bi-weekly brand reviews, evaluating trade plans, campaign performance, and commercial priorities. Lead HUB-level collaboration and discussions with brand partners, including coordination of commercial terms aligned with Finance governance. Partner with Finance, the Head of Retail, and NAMs to conduct gap analysis, identify optimisation opportunities, and improve P&L efficiency. Deliver ad-hoc commercial analysis and executive summaries to support business decision-making. Drive consistent operational execution across UK stores, aligning training and education initiatives with luxury retail and beauty brand standards through a structured education roadmap. Act as the key link between Head Office and field teams, translating strategic priorities into clear operational actions while feeding back field insights to inform business decisions. Ensure optimal field team deployment and in-store execution by supporting headcount planning, coverage strategy, and productivity optimisation across locations. Monitor and analyse key performance indicators (sales, conversion, inventory accuracy and customer experience metrics) to identify opportunities for performance improvement. Support regional retail leadership with workforce planning, rota oversight and operational coordination to ensure efficient store operations. Retail Execution & Operational Excellence Conduct regular store visits to evaluate retail execution, operational effectiveness, and customer experience standards, identifying optimisation opportunities and providing actionable insights to the Head of Retail and Brand Managers. Translate in-store observations into performance recommendations to strengthen brand execution and commercial delivery across locations. Commercial & Workforce Planning Support Partner closely with the Head of Retail to assess store staffing needs, supporting workforce planning, headcount forecasting, and rota optimisation to ensure efficient field deployment. Support budget planning and monitor staffing cost allocation across brands to ensure alignment with commercial priorities and financial targets. Analyse financial and operational performance reports to identify risks, trends, and opportunities, contributing to continuous improvement and stronger business outcomes. Qualifications 5+ years' experience in retail operations, with a strong background in luxury retail and/or beauty within the UK market Experience supporting multi-site operations and store leadership teams Demonstrated experience supporting store staffing, managing rotas and cost optimization Strong commercial and analytical skills with the ability to interpret KPIs and performance data Excellent leadership, communication, and stakeholder management skills Proficiency in Microsoft Office/Google Workspace Preferred Qualifications Experience in luxury beauty, skincare, fragrance, or premium fashion retail Bachelor's degree in Business, Retail Management, or a related field Experience supporting periods of growth, transformation, or new store openings in the UK Future Fit Skills: Creativity, Consumer Experience, Problem Solving Winning Behaviours: Care Deeply, Consumer Experience, Problem Solving Equal Opportunity Statement As an equal opportunities' employer, Unilever Prestige Hub Brands/Tatcha/Murad Living Proof/K18 is committed to the equal treatment of all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. In particular, we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Unilever Prestige Hub Brands/Tatcha/Murad Living Proof/K18.

A global personal development company is seeking a motivated Business Development Manager to join their rapidly expanding team. This self-employment opportunity offers flexibility and independence while marketing award-winning eLearning courses. The ideal candidate will possess over 5 years of business experience and a strong passion for personal growth. Responsibilities include designing marketing campaigns and providing support to team members. Comprehensive training is provided, and both full-time and part-time options are available.

Head of Customer Engineering, Manufacturing and Industrial corporate_fare Google place London, UK Apply Bachelor's degree or equivalent practical experience. 10 years of experience with cloud native architecture in a customer-facing or support role. 3 years of experience as a manager leading teams in a technical customer-facing role within professional services or sales engineering. Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms. Experience leading technical conversations, demos, prototyping, or workshops with customers. Experience in the Public Sector. Preferred qualifications: Experience with software life-cycles, building tools, and architecting/developing software for scalable, distributed systems (e.g., data platform, AI/ML, infrastructure). Experience managing a team through pre-sales processes and career development (e.g., account mapping, quota setting, performance management, managing sensitive information). Experience engaging with, and presenting to, technical stakeholders/executive leaders (e.g., delivering engaged messages by audience, asking strategic questions, leading conversations that drive accelerated value realization and business opportunity). Experience managing delivery and consumption plans for complex, cross-pillar cloud solutions. About the job When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You deliver what is most helpful for the customer. You assist fellow sales Googlers by problem solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical ownership and understand the mechanics of architecture, delivery, and consumption across the Google Cloud portfolio. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise grade solutions that leverage Google's cutting edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Lead a team of CE Managers and extended teams, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformation outcomes for customers and accelerate value realization. Foster customer partnership and provide thought leadership related to cloud, cross pillar solutions, and expansion opportunities to drive technical wins. Partner with business leadership to define technical go to market strategies and delivery plans, with a focus on winning new workloads and driving consumption within existing ones. Through planning stages, determine alignment, coverage and staffing needs. Balance technical leadership with operational excellence; lead workload and opportunity review meetings with Sales and CE teams and provide insight into how to achieve technical agreements and migration strategy, working directly with customers, partners, and prospects. Work cross functionally across Google, partners, and your team to resolve technical roadblocks. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents to be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

The AI-powered OS for beauty, wellness and self-care Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. About Fresha Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Role overview We are hiring Fresha's first senior leader in Japan. This is not a traditional in-country management role overseeing an existing team or operation. This is a build-from-scratch role for a senior operator who can turn market ambition into commercial reality. You will be responsible for launching Fresha in Japan from the ground up: building early traction, winning our first customers, shaping local market strategy, establishing operating foundations, and helping define what success should look like in-market before a wider team is built. In the early phase, this role is highly hands on. A core part of your job will be direct sales execution in the early stages. You will personally open doors, generate pipeline, lead commercial conversations, negotiate, and close Fresha's first wins in Japan. This is not a role where sales can be delegated at the outset. We are looking for a senior leader who is fully comfortable leading from the front and carrying direct revenue responsibility. You will act as Fresha's senior representative in Japan, but success in this role will come from execution, not title. You will need to move comfortably between strategy and action, external commercial leadership and internal company building, market insight and day to day problem solving. For the right person, this is a unique opportunity to build something meaningful at zero to one stage, with the backing of a global business and the ambition to become a top tier player in Japan. Strategy & Planning Develop and execute regional and country level sales strategies to achieve sales targets, drive market share, and meet key performance objectives. Oversee the entire sales cycle, including planning, prospecting, territory planning, sales execution, and pipeline management. Create, refine, and standardise sales processes to improve operational efficiency, sales productivity, and customer satisfaction. Define and lead Fresha's market entry approach for Japan, including early commercial priorities, market positioning, and growth opportunities. Translate local market insight into clear strategic recommendations for global leadership. Identify customer segments, competitive dynamics, and market barriers to inform launch decisions. Shape the short and medium term roadmap for building Fresha's presence in Japan. Establish clear priorities, success metrics, and execution plans for the early phase of market entry. Help define what the Japan business should look like as it moves from launch to scale. Business Development Establish and nurture relationships with key stakeholders, including beauty and wellness businesses, industry associations, and influencers. Drive customer acquisition and retention efforts through targeted sales and marketing initiatives. Oversee partnerships and collaborations that enhance Fresha's market position and value proposition. Personally drive Fresha's early commercial traction in Japan through direct business development and sales execution. Build pipeline from scratch by identifying, approaching, and engaging prospective customers and partners. Lead commercial conversations, negotiate effectively, and close Fresha's first customer wins in-market. Develop strong local relationships that build credibility and accelerate market entry. Test and refine Fresha's value proposition based on real customer feedback and buying behaviour. Create the foundation for a scalable commercial engine before a wider local team is built. Team Leadership Act as Fresha's senior leader and representative in Japan from day one. Lead by example in a hands on, high accountability environment where execution comes before scale. Build the case for future hiring by creating early traction and operational foundations. Partner closely with global cross functional teams to align Japan market needs with broader business priorities. Contribute to defining the structure, capabilities, and timing of the future Japan team. Foster a high performance culture centred on ownership, adaptability, and commercial results. Build, manage, and mentor a high performing local team, fostering a culture of excellence and accountability. Set clear performance objectives and provide regular feedback and development opportunities. Ensure alignment of the team's efforts with Fresha's global goals and values. Operational Management Oversee day to day operations to ensure efficiency, quality, and customer satisfaction. Implement and monitor KPIs to track performance and drive continuous improvement. Manage budgets, forecasts, and financial performance to meet targets. Build the initial operating foundations required to establish and grow Fresha's presence in Japan. Create practical processes, local workflows, and execution rhythms that support early market traction. Coordinate across internal stakeholders to ensure effective launch execution and local market responsiveness. Identify operational risks, gaps, and dependencies, and solve them with pace and pragmatism. Ensure day to day market development activity is well organised, commercially focused, and scalable over time. Help shape the local operating model as the business moves from initial launch to broader expansion. Customer Focus Champion the voice of the customer, ensuring their needs and feedback are central to decision making processes. Enhance the customer experience through innovative solutions and exceptional service delivery. Use direct market feedback to inform positioning, product priorities, and go to market decisions. Establish strong trust with early customers through a high quality, locally credible approach. Ensure Fresha's early presence in Japan reflects the standards expected in a highly competitive market. Turn customer insight into practical action that improves adoption, retention, and long term market fit. What we are looking for We're searching for an ambitious, commercially savvy leader who thrives in a fast growing, high performance environment. The ideal candidate will have: 5+ years of commercial leadership experience, preferably in a SaaS, online marketplace, fintech, or payments company. A proven track record of driving revenue growth, scaling teams, and delivering against ambitious KPIs. Experience managing sales, business development, and account management teams in a dynamic, high growth business. Strong analytical skills with the ability to interpret data driven insights and translate them into actionable strategies. A passion for building and developing high performing teams, with a hands on leadership approach. Exceptional stakeholder management skills, with the ability to influence across all levels of the business. A strategic and entrepreneurial mindset, with the ability to identify new opportunities and execute innovative growth strategies. A deep understanding of the Japanese market, ideally with experience in the beauty, wellness, or tech sectors. Languages-Fluent in English and ideally Japanese too. Interview Process Screen Call - Video call with Talent Team (30 mins) 1st Stage - Video call with GM APAC (45 mins) 2nd Stage - Video call presentation with Leadership team (90 mins) Final Stage - Video Call with C Suite We aim to complete the entire interview process and deliver feedback within 4 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals . click apply for full job details

Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £1000 - £1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.