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F & B Manager room2 Southampton 40 hours per week to include some weekends Lamington Group is a pioneering property and hospitality company based in the UK, best known for its room2 hometel brand. As a certified B-Corp, we focus on long term value creation, place making, and working with like minded stakeholders to redefine sustainable hospitality and are committed to operating in a way that benefits People, Places and Planet. Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to Lamington Group. With a target pipeline of 5,000+ room keys across the UK, this is the perfect opportunity to develop your knowledge and experience as we grow into key regional cities across the UK. Purpose of the role As a F & B Manager at Winnie's you'll be excited about room2 and the Winnie's brands and where they're going. Our managers provide great leadership, supporting their teams and making our customers happy, whilst managing operational processes and budgets. You'll know the ins and outs of how brand and marketing help a restaurant to grow and become part of the community. With a background in sustainable restauranting a Winnie's manager cares about people, food, drink and delivering great experiences. Key Responsibilities People Ensure a consistently high level of service and hospitality, aligning with room2 and Winnie's brand values. Recruit, train, coach and motivate staff to deliver warm, professional, and knowledgeable service in line with Winnie's step of service. Recruit, train, supervise, and support the team in food safety and health procedures, ensuring the correct use of PPE and COSHH. Schedule shifts efficiently to balance labour costs with operational needs. Lead team meetings and provide regular performance feedback. Monthly 1-1 performance reviews. Promote a positive, inclusive, and engaging work environment. Handle guest feedback and complaints effectively. (turning issues into positive experiences) Foster a welcoming, home like atmosphere that encourages repeat visits. In the event of an accident, provide immediate assistance and report to management. Foster relationships with the local community. Support brand promotions, events, and collaborations to increase visibility and customer loyalty. Develop and execute initiatives to drive footfall and engagement. Places Analyse sales data and implement strategies that drive footfall, engage the local community and improve profitability. Manage & supervise inventory, ordering, and supplier relationships to ensure efficiency and sustainability. Foster relationships with local suppliers and the community. Oversee daily operations of Winnie's, including opening/closing procedures, service etc. Monitor and optimise service speed, table turnover, and guest satisfaction. Implement and maintain standard operating procedures (SOPs) to ensure efficiency and consistency. Follow the 'Menu changes' policy to ensure all menu changes at Winnie's are executed smoothly, maintaining compliance with food safety regulations. Ensure full compliance with food safety regulations (HACCP), hygiene standards, and allergen management. Oversee completion of due diligence, checklists, and all temperature checks (fridges/freezers, cooking/reheating, cooling, etc.). 100% completion of Alert65 tasks is expected. Please refer to our internal Food safety guide for guidance. Take responsibility for maintaining and restocking the kitchen, bar, FOH First Aid Kit, ensuring it is always up to date and easily accessible. Support brand promotions, events, and collaborations to increase visibility and customer loyalty. Planet Ensure adherence to room2's sustainability commitments and B Corp values. Manage & supervise supplier relationships to ensure sustainability. Putting the planet in the forefront of all business decisions. Taking part in all company social responsibility initiatives. Minimise waste and implement sustainable operational practices. Direct Reports F&B supervisor F&B hosts Kitchen team on shift Skills and Qualities Required Possesses a strong understanding of brand identity and ensures a consistent guest experience. Demonstrates the ability to effectively lead, motivate, and inspire a team, fostering a positive, respectful, and productive work environment. Exhibits a genuine passion for food and beverage and a strong commitment to sustainable practices. Possesses strong interpersonal skills to build positive relationships with guests and create a welcoming atmosphere. Capable of handling guest feedback and complaints professionally to ensure customer satisfaction. Proficient in budgeting and financial management, including cost control and sales tracking. Skilled in developing and implementing efficient front- and back-of-house workflows. Knowledgeable in POS systems, scheduling software, and inventory management tools. Pay range and compensation package Competitive salary up to £14.49 per hour and discretionary bonus scheme. 1 free night stay annually at our properties, with generous employee discounts thereafter. Loyalty rewards and referral bonuses. Company sick pay scheme. 2 paid volunteer days per year and annual fundraisers. Additional annual leave with length of service. Cycle to work scheme and use of gym facilities in our hotels. Access to activity workshops and an Employee Assistance Programme. Regular social activities. Click Apply to complete your application

JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Operations and General manager - Hospitality & Workplace Operations - London Headquarters Position Overview We are seeking an exceptional Senior Operations and General manager to serve as the dedicated single point of contact for our client's prestigious London headquarters. This full-time, office-based role (5 days per week) requires a passionate professional who will live and breathe the client brand, treating our flagship building as their own home while delivering an uncompromising 5-star experience for employees, clients, and visitors.The successful candidate will combine extensive facilities management expertise with luxury hospitality excellence, ideally bringing hotel industry experience to elevate our workplace into a world-class destination that reflects our client's global reputation and values. Key Responsibilities Facilities Management Excellence Own end-to-end facilities operations for our client's London HQ, ensuring seamless daily operations across all building systems and services Serve as the primary facilities liaison for the client's leadership, providing proactive communication and swift issue resolution Coordinate with building engineering teams, maintenance contractors, and service providers to maintain optimal building performance Oversee space utilization, workplace optimization, and facility upgrades that enhance the client's employee experience Ensure full compliance with safety regulations, building codes, and corporate standards while maintaining the premium aesthetic that reflects our brand 5-Star Hospitality Delivery Establish and maintain luxury service standards that create memorable experiences for the client's employees, clients, and VIP visitors Design and implement comprehensive hospitality protocols spanning reception services, concierge operations, guest relations, and executive support Develop innovative workplace programs that enhance employee engagement and reinforce the client's culture and values Personally manage high-profile visitor experiences and executive-level hospitality requirements Brand Stewardship & Client Relations Embody the client's brand values and ensure all facilities operations reflect our commitment to excellence Build and maintain strong relationships with the client's stakeholders at all levels, from front-line employees to senior executives Serve as the trusted facilities advisor to client's leadership, anticipating needs and delivering solutions Handle all facilities-related escalations with professionalism, ensuring our client's reputation is always protected and enhanced Team Leadership & Service Culture Lead and inspire facilities and hospitality teams to deliver consistent 5-star service that exceeds the client's expectations Foster a service culture that prioritizes proactive care, problem-solving, and continuous improvement Ensure adequate staffing and seamless service delivery across all operational hours Conduct regular training to ensure all team members understand and embody the client's standards Required Qualifications Essential Experience Minimum 5-7 years progressive facilities management experience in premium corporate environments, luxury hotels, or high-end mixed-use properties Hotel industry experience strongly preferred, with demonstrated ability to translate hospitality excellence to corporate workplace settings Proven track record managing comprehensive facilities operations including HVAC, security, technology infrastructure, and maintenance coordination Experience serving as single point of contact for senior executives and managing high-stakes client relationships Technical Expertise Working knowledge of building systems, preventive maintenance programs, and facilities management software platforms Experience with space planning, workplace design, and facility optimization in corporate banking or financial services environments preferred Proficiency in facilities management systems, work order platforms, and Microsoft Office Suite Core Competencies Exceptional interpersonal skills with ability to build trust and credibility with client's leadership and teams Strong commercial acumen with budget management experience and P&L accountability Outstanding communication skills for presenting to executives and coordinating with diverse stakeholder groups Demonstrated passion for service excellence and brand stewardship Ability to work independently while maintaining close collaboration with client stakeholders teams Personal Attributes Genuine passion for hospitality and facilities excellence with pride in workplace presentation Flexibility and resilience to handle multiple priorities in a dynamic banking environment Professional presentation and demeanour suitable for interaction with senior executives and external clients Preferred Qualifications Professional certifications in facilities management (CFM, FMP) or hospitality management (CHA, CHE) Experience in financial services or banking environments Background coordinating events and executive meetings in corporate settings International experience or cultural awareness aligned with the client's global presence Location & Working Arrangements This role is based full-time (5 days per week) at the London headquarters, requiring a dedicated on-site presence to ensure continuous service excellence and immediate responsiveness to our teams and clients. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL),

About The Role We are currently recruiting for a Security Officer to join our team. The associate security officer will assist the Security Team Leader to support the business in their undertaking, by contributing to the overall security service supplied to the Cambridge Campus. They will work alongside existing company security officers to meet these requirements. Responsibilities The associate officer will: Be a team player with strong interpersonal skills and the ability to communicate with all stakeholders. Agree with the Team Leader on annual personal objectives and targets for continual improvement in relation to security needs which help meet the business strategies. Understand the need within the role for conflict resolution, staff, visitors and contractor negotiation to ensure the safety and security of all people on site. Learn and understand company policy and procedure. Work alongside other team members to allow them to become self-sufficient within the role, analyze information, evaluate results and choose the best solution to solve problems. Process Management In rota with other Security Officers, ensure a 24 hour per day, 365 day per year security presence for the Napp Pharmaceutical Group of Companies in Cambridge. Carry out security rotas, duties, internal and external patrols and procedures as instructed by the Security Manager. Monitor, by way of the security systems and patrols, that the correct procedures are being followed throughout the Napp Complex in relation to the use of Access control systems, GMP and GLP procedures. Help monitor and control car parking, speed limits and other safety duties. Issue security access control badges to employees and contractors. Assist in the operation of the fire alarm systems to ensure protection and safety of all Napp buildings, assets and personnel. Work with the Telephonist/Receptionists in welcoming and receiving visitors to the complex at periods of high demand, ensuring that all visitors are aware of the current company policy for each area. Become familiar with the requirements of Health and Safety in the workplace, and the requirements of Good Manufacturing Practice. Work alongside other team members to complete the relevant training required to become a full security officer on site. Undertake any further reasonable duties which provide support to management in achieving the overall business goals where matters of security are involved. What do you get from us? Assistance Programme through Health Assured - Physical, mental and financial health support for all our colleagues through our ehub and phone. Wagestream - Track and access your money as you earn it. Save as you earn and learn better spending habits. Perkbox - Saving on your weekly shop, days out, eating out and utility bills. Plus, recipes and wellbeing tips. Fortnightly pay Free uniform Online training in multiple languages Free on site parking About Us A little about us: A privately owned, professionally run business. Operating for over 60 years. Employing over 2,400 colleagues across over 1800 sites nationwide. Currently sit within the top 2% of all cleaning and security providers - 76+ Million Turnover. Our services include Cleaning, Security, Specialist, and FM services. Passionate about delivering a personable and reliable service. We work within multiple industries and they will probably be brands you know and love. If you'd be interested in coming on board then we look forward to hearing from you!

Customer Experience Manager page is loaded Customer Experience Managerlocations: Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: R192672, United Kingdom Job Family Group: Commercial and Retail Worker Type: Regular Posting Start Date: December 11, 2025 Business Unit: Downstream and Renewables Experience Level: Experienced Professionals Job Description: At Shell Energy, we believe there's a better way to power your business.Aligned with Shell's ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology. We offer businesses across Britain 100% renewable electricity and gas. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. What's the role We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before.We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.Every day we work to provide an environment where all employees feel valued and included and are able to nurture their talent as individuals and as part of a collaborative team.A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate. What you'll be doing This is a great opportunity to join Customer Operations to lead our Account Management team responsible for customer relationship management, customer service, billing and complaints for our Mid-Market customer portfolio.Reporting into the Senior Customer Operations Manager, the role requires team management and development skills alongside a strong focus on delivering outstanding outcomes for our customers.The role supports our business' aim to: Deliver great customer outcomes by providing personalised service to customers and brokers Drive cost competitiveness through operational excellence and continual improvement in operations processesYou will get the opportunity to lead a diverse team and drive performance to deliver high levels of customer satisfaction. You will also support multi-disciplinary pan European projects to enhance our digital capabilities within operations. Leadership Lead the Account Management team, circa 6 FTE in SEUK Operations covering account management, customer service, billing and complaints for industrial, commercial, small and microbusiness customers Co-ordinate and allocate work across the team to ensure performance within SLA and KPI targets Deliver a great employee experience to the team, with a focus on regular coaching, performance reviews and tailored personal development plans in addition to managing induction, training, under performance and absenteeism Contribute to the development of the operations strategic plan and lead the development of the functional plan for account management Provide leadership and expert knowledge on all aspects of B2B energy operations, including a strong knowledge of Junifer Provide accurate and timely reports and insight to the Operations Senior Management Team Customer Centricity Lead the development of a customer centric culture in operations, supporting SEUK to develop and maintain strong relationships with customers and brokers alike Drive improvement in customer satisfaction scores, identifying and rectifying issues to enhance the customer experience Develop SEUK's approach to capture and respond to customer feedback, working with Shell European and Global colleagues Manage customer escalations and/or complaints to resolve customer issues commercially, compliantly and fairly Steer the transition of customer contact to the self-service portal and support ongoing development and enhancement of the portal to meet customer and broker needs Operational Excellence Monitor performance against a balanced scorecard (e.g. customer contact, billing timeliness, operational efficiency, complaints) and supporting SLA's, taking intervening action where required to re-allocate resources to ensure performance targets are met Enhance customer journeys, working with the relevant internal teams to design process change as well as digital teams to support implementation of changes Drive down operating costs through strong commercial management in addition to scoping and driving process and systems improvement projects across Customer Operations and Collections Collaborate with Operations and Sales teams to align on customer onboarding, service delivery and billing processes Work closely with the Cash and Collections team to minimise bad and overdue debt by providing key customer information to collections and supporting with the resolution of any issues affecting payment Monitor operational compliance, working with regulations to deliver key compliance programmes and audits What you bring Team leadership experience in a B2B Energy Supplier Passionate and highly experienced coach with a proven track record of maximising capability and performance Demonstrable experience delivering and improving customer satisfaction in B2B Strong Junifer knowledge Knowledge of UK power and gas systems and markets and B2B industry processes A commercially focused individual with an understanding of profit-drivers and the linkages to process improvement / operational and service excellenceAfter you submit your application, you will receive an email from Shell providing a link to an online assessment (HireVue) that is a mandatory part of the process and has a validity period - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performancerelated salary increase - our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes.We

Working hours:35 hours per week, Monday to Friday Duration:Permanent Location:Brighton Job Ref:203590 About the role Ansvar, who are proudly part of Benefact Group, are looking for a Underwriting Team Leader to join our Brighton office. To work with the Bespoke Team Underwriting Manager to deliver the business plan in relation to schemes, providing high level decisions and advice to enable the delivery of UW strategy, quality and performance whilst managing the day-to-day activities and performance of the Schemes team. Why join us? Join a collaborative and inclusive culture that's committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes. What you'll be doing Manage the team to deliver on team and individual objectives, ensuring sustainable profitable growth and retention of business in accordance with Underwriting strategy and in line with Ansvar Business Plan Work collaboratively across the business to support the acquisition and implementation of new schemes, and oversee the administration of existing schemes. Alongside the Bespoke Team Underwriting Manager, management of relationships to support the implementation, growth and profitability of potential and existing schemes, including broker visits. Contribute to the monitoring and reviewing of systems and processes and support the implementation of initiatives to improve team capability and performance. Plan, prioritise and manage individual and team workflow effectively to deliver outstanding service Set and monitor individual and team targets on an annual, weekly and daily basis to maximise team performance and meet objectives Manage team performance in line with Underwriting capability framework, supporting team members to identify and address development needs and ensuring appropriate stretch. Own caseload of underwriting work to undertaken, which may fluctuate with team requirements Act as referral point for the team providing coaching, training in an appropriate time frame Conduct audits and provide feedback, coaching and training as appropriate Deal effectively with escalations within the team working with other underwriting teams where relevant Ensure that appropriate risk management frameworks are embedded within the team Identify and resolve all escalated customer complaints in line with regulatory/company guidelines Provide managerial support by acting flexibly across the areas of the business providing customer support What you'll need to have Commercial underwriting experience, with significant trading and negotiation experience Experience of effective stakeholder management within a commercial environment Experience of analysing data and MI reporting Confident and influential communicator with the ability to negotiate at all levels both internally and externally What makes you stand out Minimum Dip CII qualified or working towards within an agreed timeframe Experience of managing a successful underwriting/customer service team within an Insurance/Financial services Previous experience working within a commercial scheme environment What we offer A competitive salary - let's discuss it Hybrid working Group Personal Pension - up to 12% employer contribution Generous annual bonus scheme between 6% and 24% 25 days annual leave plus bank holidays, and a holiday buy and sell scheme An array of health and wellbeing benefits, including private healthcare, income protection and life assurance £200 annual personal grant to a charity of your choice Encouraged to take at least one volunteering day per year Employee Assistance Programme Full study support to gain professional qualifications Access to virtual GP Enhanced maternity and paternity pay About us Ansvar specialise in insurance to the third sector. We cover thousands of risks in the UK, and unlike other insurers, our products are specifically designed for the niches we insure. Driven by our values of empathy, professionalism and trust, we hold a genuine desire to positively impact the communities we help protect. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade , having given away £250 million since 2014. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size. We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know. Directory of Social Change's UK Guides to Company Giving 2017-26

Head of Technology Change & Transformation Number of Direct Reports: 0 Job Purpose The Senior Project Manager ensures that the projects within their remit deliver the agreed business benefits on time, to budget, to the required quality standard, all within the CLS Project Governance framework. Essential Functions Major duties and responsibilities of the job Strategic Defines plans through a rigorous and highly interactive process of defining business requirements, project specifications, managing resources and environments. Agrees and formalizes plans, conducts or co-ordinates required business analysis where necessary. Presents plans and business cases and gains their sign off from sponsors and other stakeholders. Relationship/Vendor management; develop and maintain strong relationships with stakeholders, both internal and external. Create project business case for all projects and ensure the benefits are measurable and agreed by all stakeholders. Responsible for demonstrating that stated benefits have been realised once the project has been delivered. Operational Manage day-to-day operational aspects of a portfolio of projects, scope and budget Manage and maintain interlock of projects with other project managers Effectively apply, support and champion the CLS Governance methodology and enforce project standards Review deliverables prepared by the project teams before company-wide review Identify and lead the virtual project team Where required, recruiting project staff and consultants Managing co-ordination of the partners and working groups engaged in project work Ensure project documents are complete, current, and stored appropriately Detailed portfolio planning and control including: Developing and maintaining a detailed project roadmap. Managing project deliverables in line with the project roadmap. Act as an escalation point for project risk and issues. Resolving cross-functional issues at project level where necessary. Strong oversight of project scope and change control. Monitoring project progress and performance from a benefit realisation, time, cost and quality perspective. Providing status reports in line with CLS' internal standards and regulatory requirements. Financial management across the portfolio of projects. Partnering with the finance department and ePMO Liaison with, and updates progress to, project steering board/senior management From time to time, provide cover for peers and assist in the creation and issuance of departmental reports Understand basic revenue models, P/L, and cost-to-completion projections, apply analysis to this data to make project decisions and provide reporting of this data (Earned Value Reporting) Leadership Coach and mentor junior members of staff Display complete ownership for projects leading by example Capable of managing a project team effectively through matrix management. Need to be able to get the best out of a team of people who may not be direct reports. Experienced at managing stakeholders ensuring strong communication and governance is in place. Influence and manage the project managers and project teams (internal and external) to deliver to the required constraints of time, budget and quality. A "self starter" who does not wait to be asked, prepared and thorough in all aspects of the role. Knowledge, Skills and Abilities Significant practical experience of leading and managing Infrastructure change programs across an end-to-end project lifecycle Strong history of managing third party service providers to deliver a range of change activities Extensive hands-on experience of delivering complex IT change projects in a high performance organisation Have had responsibility of delivering book of work with budget in excess of £5m Extensive knowledge of delivering with vendor organisations and suppliers Excellent communication skills with practical experience of supporting technical teams to formulate and articulate business benefits through the construction of business cases Demonstrable experience of quantifying the effort required to deliver a solution whilst articulating any implications of any proposed solution on the wider business and existing systems Experience delivering a wide range of Infrastructure projects - Networks, Storage, AIX, Microsoft Proficient in creating well-structured and good quality project documentation with excellent skills in the use of the MS Office suite of tools and MS Project Experience of using Microsoft Project to produce and maintain high quality project plans Strong personal work ethic with a "can-do" attitude Motivated delivery focused individual Proven ability managing projects in a complex & demanding environment. Desired Qualifications Experience, education and any certifications as necessary for successful job performance 10+ years of project management experience 5+ year of program/portfolio management experience Success Factors Personal characteristics contributing to an individual's ability to excel in the position Proactive Leader - Strong management skills which make you effective at leading a project team, negotiating with Senior Managers, stakeholders and external suppliers and contractors. You should be able to positively influence all stakeholders to ensure a cost effective quality deliverable whilst ensuring effective time management to get the job done. Strong communicator - Be able to demonstrate a number of years of experience of communicating clearly at all levels within a business and with senior sponsors and internal and external stakeholders. Be well experienced in both the "Art" as well as the "Science" of project management to ensure that CLS obtains the maximum value for its investment. Delivery of Business Benefits - A comprehensive understanding and demonstrable experience in ensuring that all projects deliver quantified business benefits. Excellent Problem solving skills - Demonstrable competencies in solving problems. Always challenging 'facts' in order to find the best plan to deliver the project. Where and when necessary, elevate early and appropriately to management prior to avoid issues and deviations to plan. Consultative relationship management - Gets to the heart of the issues with a presence and gravitas and clarity of presentation across all forms of communication. Strong People Management Skills - Able to bring the best out of people and a team through leading by example and by coaching and mentoring staff members and developing personalised self-development plans. Delivery focused - Understands that delivery is the overarching principle for the role of a portfolio manager and maintains focus on delivery across the wider reaching portfolio.

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as an Implementation Consultant at Civica As Head of Projects within our People & Workforce Management - Education team, you'll lead a team of Project Managers delivering exceptional service to customers across our portfolio. You'll set the standard for customer experience during implementation, ensuring projects are delivered on time, within budget, and to the highest quality. This is a leadership role where you'll mentor and develop your team, drive continuous improvement, and collaborate across functions to optimise delivery. If you're passionate about inspiring teams and shaping project excellence, this is the role for you. Key Responsibilities Lead and mentor a team of Project Managers, fostering collaboration and accountability. Oversee delivery of a portfolio of projects within agreed timescales and budgets. Manage programme budgets and mitigate risks to revenue. Ensure robust governance, risk management, and change control processes. Drive continuous improvement in project management tools, templates, and frameworks. Collaborate with PMO and other teams to embed best practices. Act as the escalation point for major issues and promote problem-solving across teams. Forecast and manage billable utilisation against targets. Facilitate team meetings, workshops, and development initiatives. Carry out full line management responsibilities including recruitment, appraisals, and resource allocation. Proven experience in Service Delivery and Project Management (PRINCE2 preferred) within GovTech or related public sector fields (NHS, local authority, education etc). Strong leadership skills with a track record of inspiring and developing teams. Excellent communication and stakeholder engagement skills. Ability to manage budgets, risks, and complex project portfolios. Strong organisational and planning capabilities. Preferred Skills Knowledge of project delivery within GovTech. Proficiency in Microsoft tools (Word, Excel, PowerPoint, Project). Familiarity with Civica systems including SOPs and Proact. There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Time Off & Work-Life Balance 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days! Days of Difference - Up to 3 extra days off for volunteering. Financial Well-being & Security Pension Contributions - 5% employer match to support your future. Income Protection - Up to 75% salary cover for long-term illness. Life Assurance - 4x salary tax-free lump sum. Critical Illness Cover - £25,000 lump sum (extendable to dependents). Health & Perks Private Medical Insurance - Fast access to private healthcare. Health Cash Plan - Claim back physio, therapies & more. Dental Insurance - Cover for routine & emergency care. Electric Vehicle (EV) Scheme - A wide range of electric & hybrid vehicles. Affinity Groups - Join employee-led communities. Bounty Bonus - Refer a friend & get rewarded. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Overview Client Service Executive, Institutional - UK - 850 London, United Kingdom Job Description Business Area: Client Group Location: London Reporting to: Head of Institutional Client Service EMEA Job title: Institutional Client Executive Who we're looking for We are seeking a Client Executive who is passionate about delivering excellent service to our institutional clients. You will support clients by responding to a variety of queries and requests, ranging from portfolio and performance information to legal and compliance matters, with guidance from more experienced colleagues where needed. In this role, you will help to strengthen client relationships aligning with sales teams to help drive commercial success. Acting as the 'Voice of the Client', you will ensure client needs and requirements are understood and communicated effectively across the business. You will deliver high quality servicing, addressing queries promptly and working collaboratively with internal teams to create a seamless and positive client experience. For this role fluency in English is required, as well as knowledge of an additional European language (such as German, or Italian) also necessary. About Schroders We are a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 5,000 people across six continents. We've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The location Our headquarters are located in the City of London, at the heart of the UK's financial centre. Client Group is a global division and the EMEA Client Service London's hub is in close proximity to key stakeholders (e.g. operations, legal, compliance) and is well placed to effectively deliver first class client service to our European client base and support Schroders European Sales teams. The team The London based EMEA hub is a team of Client Service representatives split across two teams (Institutional and Intermediary) both reporting to the Head of Client Service (UK & EMEA). This role will be focused on Institutional clients. What you'll do Act as a trusted point of contact for institutional clients, providing clear, accurate, and timely information, and assisting with the management of enquiries and service requests to help deliver effective resolution and support client satisfaction. Work collaboratively with internal teams to gather and share client requirements and contribute ideas for improving key client-facing processes. Help monitor and record activities related to errors, omissions, and complaints, ensuring accurate documentation and timely escalation in line with policies, while learning best practices to help minimise errors. Develop and maintain positive working relationships with the global onboarding team to stay informed about client onboarding progress and processes. With guidance, from time to time, you may be required to be involved with the on/offboarding processes for segregated mandates, supporting key stakeholders as required. Support the accurate documentation and execution of side letters, amendments, and bespoke clauses within client legal agreements, following established procedures and seeking guidance when needed. Help deliver timely client communications regarding updates, regulatory notices, and other important information, ensuring content is clear and relevant. Work closely with operations and reporting teams to help co-ordinate reporting requirements for new and existing clients, supporting the delivery of high-quality information. Collaborate with Operations and other business areas to support ongoing improvements in service delivery and help maximise value for clients. Assist in planning, coordinating, and supporting client due diligence meetings, representing Schroders and its operations in a knowledgeable and professional manner, with guidance where needed. Gather and provide information to help clients with their ad hoc requests, ensuring they are responded to efficiently and professionally. Desirable knowledge and experience requirements Experience: Ideally, you have around 1-2 years' experience in client servicing, relationship management, or a similar role within asset management or financial services, with some exposure to European institutional clients being an advantage. Industry Awareness: You have a basic understanding of asset management products and services (such as funds, mandates, and alternative investments) and are eager to learn more about the needs of institutional clients, such as pension funds and insurers. Regulatory Awareness: You are familiar with, or keen to develop your knowledge of key regulatory frameworks in Europe (for example, MiFID II, UCITS, AIFMD, SFDR) and local market practices. Client Servicing Excellence: You have some experience of providing a high standard of service to clients and supporting client relationships, acting as a reliable point of contact and responding to queries professionally. Cross-Functional Collaboration: You have worked with, or are comfortable working with, colleagues in areas like sales, investments, operations, legal, risk or compliance to help resolve client queries and support solutions. Problem-Solving: You are confident analysing information and contributing to the resolution of client queries or requests, seeking support from more experienced colleagues where appropriate. Communication Skills: You communicate clearly, both verbally and in writing, and are able to present information in a way that can be understood by a range of stakeholders. Knowledge of Custody and Settlement: You are aware of the basics of custody operations, trade settlement, and fund administration processes, and are open to developing your knowledge further in these areas. Technical Proficiency: You are comfortable using CRM and reporting systems and Microsoft Office tools such as Excel and PowerPoint. Language Skills: Fluency in English is required. Knowledge of an additional European language (such as German, or Italian) required. Client Centricity: You are committed to providing a positive experience for clients from diverse backgrounds and are motivated by helping others. Cultural Awareness: You demonstrate respect for different cultures and are interested in learning about business practices across European markets to support effective client engagement. What you'll be like Take Ownership and Deliver: You approach challenges positively and take responsibility for supporting good client outcomes. You are committed, reliable, and follow through on your tasks with care and attention. Collaborative Partner: You value working with colleagues and are eager to build positive relationships across teams. You work openly with others to overcome challenges and contribute to solutions. Innovative and Curious: You're interested in finding better ways to do things and are open to learning. You bring fresh ideas to simplify tasks and support improvements for both clients and the business. Inspiring Colleague: You contribute to the firm's values and culture by setting a good example. You appreciate your colleagues' strengths and encourage a supportive, positive team environment. Client Centric and Future-Focused: You focus on understanding and meeting clients' needs, with careful attention to detail and quality in your work. You're open to learning about industry changes and adapting when required to help provide a great service. We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics. About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Job Info Job Identification 549 Job Category Sales Posting Date 09/29/2025, 12:08 PM Locations 1 London Wall Place, London, EC2Y 5AU, GB

About Zego At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest-priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding. And we're only just getting started. Overview of the Product team Product Managers at Zego are change-makers. We build and scale data-driven, impactful solutions that enable Zego to offer competitive and personalised insurance. Working in a fast-paced Agile environment, our team thrives on innovation, cross-functional collaboration, and driving measurable outcomes. From enhancing pricing models to streamlining digital experiences, our Product team is instrumental in shaping the future of insurance. About the role We are looking for a Lead Product Manager to join our Customer Experience Product team as the Product Lead for our Core Services domain. Core Services sit at the heart of Zego, powering every customer journey and underpinning the infrastructure that enables us to deliver insurance at scale. Over the next 12 months you will lead the prioritisation and discovery work to rebuild and enhance some of Zego's most critical services. This is a role for someone who thrives on solving complex problems, navigating ambiguity, and turning technical challenges into customer and business value. You'll work at the intersection of multiple business domains and play a key role in shaping how our systems evolve to meet Zego's ambitious growth. What you'll be doing Lead discovery and prioritisation of initiatives to improve and rebuild our core services, ensuring they can scale with Zego's growth. Translate complex business requirements into clear, deliverable solutions, balancing long-term vision with short-term delivery. Collaborate cross-functionally with engineering, data, legal and compliance teams to deliver robust backend services that enable exceptional and compliant customer experiences. Dive deep into technical detail to understand system dependencies, uncover risks, and make informed trade-offs. Partner with stakeholders across multiple business domains to align on priorities, manage competing demands, and deliver business impact. Measure success rigorously, setting KPIs to track reliability, scalability, and business outcomes, and using data to drive continuous improvement. Champion service excellence, ensuring our foundational products are resilient, compliant, and designed to support Zego's long term strategy. What you'll need to be successful Significant experience as a Product Manager in a technical or platform-oriented role, ideally with exposure to backend services or complex systems. Strong technical literacy: comfortable engaging with engineers on system architecture, APIs, and service design. Proven ability to work across multiple business domains, balancing diverse requirements and delivering solutions that serve the bigger picture. Excellent problem solving skills: able to untangle complexity, manage dependencies, and create clarity where there is ambiguity. Outstanding communication and stakeholder management skills, with the ability to influence at all levels of the business. A track record of delivering impact in fast paced, high growth environments. A self starter mindset with ownership, accountability, and a bias for action. Experience working within insurance or financial services products. Experience working in a regulated environment, with a strong appreciation for embedding compliance into product design. What's it like to work at Zego? Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. We're spread throughout the UK and Europe, and united by our drive to get things done. We're proud of our company and our culture - a friendly and inclusive space where we can lift each other up and celebrate our wins every day. Together, we're setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There's loads of room to learn and grow, and you'll get the freedom to steer your career wherever you want. You'll work alongside a talented group who embrace each other's differences and aren't afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we're making insurance matter. How we work We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. We ask you to spend at least one day a week in our central London office. We think it's a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life. Our approach to AI We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we'll provide you with the tools, support, and freedom to do it well. Benefits We reward our people well. Join us and you'll get a market competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. We also offer an annual flexible hybrid working contribution, which you can use to support with your travel to the office or towards your own personal development. And that's just for starters! There's more to Zego than just a job - Check out our blog for insights, stories, and more. We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.