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Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking. HOW WILL YOU MAKE AN IMPACT? The Product Owner will be responsible for leading the development and optimisation of digital products and experiences for Dunhill, with a strong focus on leveraging Salesforce tools and omnichannel integration. This role will collaborate with cross-functional teams including brand, marketing, technology, and operations to deliver high-quality, customer-centric solutions across multiple touchpoints. The ideal candidate will have proven experience in both the fashion industry and Salesforce implementation, along with a deep understanding of how to create a seamless omnichannel experience for luxury clients. KEY RESPONSIBILITIES Lead the product development lifecycle for digital omnichannel solutions, ensuring that products align with business goals and deliver a cohesive customer experience across digital and physical touchpoints. Develop and maintain product roadmaps, ensuring alignment with business priorities, omnichannel initiatives, and strategic goals. Act as the primary liaison between stakeholders (business, Group Tech, digital design, back-end/front-end development) to prioritise and manage product backlogs, user stories, and requirements. Work closely with development agency & Salesforce, to enhance and optimise eCommerce, CRM, and other customer-facing platforms within Salesforce, ensuring alignment with omnichannel strategies. Define, track, and report on key performance indicators (KPIs) related to ensuring successful product delivery, omnichannel experiences and customer satisfaction. Ensure all product enhancements, features, and integrations provide a seamless and elevated experience for customers across all touchpoints, including online, mobile, and in-store. Manage and communicate product releases, coordinate user acceptance testing (UAT), and oversee deployment across omnichannel platforms. Collaborate with marketing, client experience, and retail teams to ensure that omnichannel solutions meet the brand's high standards and elevate customer engagement. Stay current on industry trends, customer preferences, and competitor offerings to inform product strategy and decision-making, particularly in the context of omnichannel retail. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Bachelor's degree in Business, Marketing, Fashion, or related field. Minimum of 3-5 years of experience as a Product Owner, with a strong preference for candidates with experience in the luxury fashion industry. Proven experience working with Salesforce platforms (Sales Cloud, Service Cloud, Commerce Cloud, etc.) and familiarity with omnichannel integrations. Strong understanding of digital product management, omnichannel strategies, and agile methodologies, with experience working across both online and offline channels. Excellent communication and interpersonal skills, with the ability to manage stakeholder expectations and foster collaboration across departments. Knowledge of luxury menswear trends, customer profiles, and the importance of exceptional customer experience in high-end markets. Ability to manage multiple projects simultaneously, with a keen eye for detail and a passion for delivering high-quality, impactful products. Preferred Skills: Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder). Experience in eCommerce and omnichannel retail in the luxury fashion industry. Strong analytical skills and experience using data to drive decisions and product improvements across digital and physical channels. Familiarity with design thinking, user-centered design, and UX/UI best practices for omnichannel platforms. WHAT MAKES OUR GROUP DIFFERENT? Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. • We value freedom, collegiality, loyalty, and solidarity. • We foster empathy, curiosity, courage, humility, and integrity. • We care for the world we live in. YOUR JOURNEY WITH US: We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: 1st Stage - After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call 2nd Stage - Interview with the Head of E-Commerce 3rd stage - Interview with the Senior Client Director 4th Stage - Interview with the Senior Human Resources Manager LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:

Senior Associate, UK Institutional Client Services & Business Development page is loaded Senior Associate, UK Institutional Client Services & Business Development Apply locations London time type Full time posted on Posted 9 Days Ago job requisition id Notes to applicants: Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility. Most roles fit our office-first hybrid approach: We are together on our campuses Tuesdays, Wednesdays, and Thursdays and have the choice to work in the office or remotely, depending on what is best for that work day, on Mondays and Fridays. This approach maximizes in-person collaboration and interaction while simultaneously providing flexibility and applies to most roles globally with a few exceptions that require more or less time in the office. Please discuss with your Recruiter to confirm the details for this specific role. Resumes and portfolios (when applicable) are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot include an attachment at the time of your application, you will receive a follow up email asking you to attach your resume from a computer. Here at Dimensional, we strive to be an inclusive workplace for all. Even if you do not match every qualification listed, if you are interested in who we are, what we do, and why we do it, we suggest and encourage you to apply. The use of Artificial Intelligence during interviews and skill testing is prohibited, unless Dimensional Fund Advisors has authorized such use. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, such accommodation is available upon request. Job Description: The UK is a strategic area of focus for the firm, and as such, we are growing our team based in London that focuses on Institutions, Consultant Relations, New Client Acquisition and Client Servicing. We work with large Institutions, Financial Intermediaries, Insurance Companies, Banks and Wealth Managers and by building strong relationships with these organisations, Dimensional is better equipped to understand their investment needs and identify opportunities. The team use their detailed knowledge of the broader investment industry and Dimensional's unique investment approach, to provide solutions for prospects and clients across the region. This is a fantastic opportunity to join a high calibre group of people who demonstrate drive, ambition, and initiative. In return, you will be rewarded with genuine career development opportunities. The Opportunity As a Senior Associate within EMEA's Global Client Group, you would be responsible for supporting activities in business development, relationship management and client servicing. This is a broad role dedicated to building and maintaining relationships with Investment Consultants, large asset owners and decision makers across DB, DC, Insurance, Discretionary Fund Managers and Wealth Managers (including Family Offices). You will play an integral role in delivering high quality relationship management, superior query resolution expertise and highly detailed technical investment support. It will be through the application of these tasks and interactions that you will deliver an outstanding Dimensional experience for our clients. The role reports into the Head of the Client Relationship Group, EMEA, and you'll be aligned to the team focused on the UK Institutional market and benefit from coaching and mentoring from within the team. Responsibilities Support Regional Directors with all aspects of relationship management and business development for both new and existing clients. You will be fully adept at navigating local regulatory, legal and marketing requirements Actively empowered to lead on an agreed group of organisations and implement a proactive outreach strategy. Attend and/or lead appropriate meetings with clients and prospects. Develop and maintain client facing presentations and many other aspects of business development. Assist in procurement activities through Requests for Information, Requests for Proposals or Due Diligence Questionnaires. You will interact with Legal, Compliance, Marketing, Investments, Trading, Operations and Portfolio Analytics teams regularly. Strong articulation of Dimensional's investment approach and how this benefits clients. Maintain up-to-date knowledge of our investment strategies, including opportunities to customise this for segregated accounts. Manage all aspects of Client onboarding, Transition Management and changes/updates to investment guidelines or legal agreements. Maintain client and prospect information in Dimensional's CRM system by accurately and timely recording of activities. Foster and leverage relationships with new colleagues and our other DFA offices. Qualifications Bachelor's Degree, or equivalent, in Finance, Business, Economics or related field preferred. Demonstrate a strong record in delivering exemplary client service. Proven analytical and numeracy skills with a high attention to detail. Excellent time management, prioritisation skills, resourceful and analytical. Strong written and verbal communication skills. Ability to work effectively in a fast-paced environment and to tight deadlines. Confident self-starter capable of managing multiple projects. Strong computer skills with proficiency in Excel, PowerPoint and Word. Hold, or complete the Investment Management Certificate by the end of probation (6 months). Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth. It is the policy of the Company to provide equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to the Company or its affiliates.

Thank you for taking the time to visit our job board and your interest in a career with Validity! Customer Success Manager - French Speaking Uxbridge, Greater London, United Kingdom About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and help them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedules quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - works to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers This is hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge officelocation. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in EnglishandFrench. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience Email Deliverability experience would be a plus Previous knowledge or experience in CRM or SaaS is a plus About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, a nd GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice We've received your resume. Click here to update it. Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste resume Who referred you to this position? Enter their first and last name here. This is a hybrid office-based position; can you work 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's Uxbridge office (Hayes Town) location? Are you a current or former employee of Validity or its acquired companies (CRMfusion, BriteVerify, AppBuddy, ReturnPath, or 250ok)? Do you read and write English fluently? How soon would you be able to start with our company if you were chosen for the role? Please let us know what base salary would make sense for you at this point in your career. Do you read and write French fluently? Are you legally authorized to work in the UK?

About Us: Everything we do is to empower our clients to move forward. Our purpose is to help our clients develop the capabilities they need to outperform their competitors. Our success is a consequence of ensuring our clients are successful. Our company is built on extraordinary people; we aim to attract, inspire, develop and retain them. YLD is a software engineering and design consultancy; we create digital capabilities for our clients that last beyond our engagement. We have offices in London, Lisbon, Porto. About the role: As our Senior Business Development Manager, you'll lead full-cycle sales efforts, from prospecting and cultivating relationships to closing new business and expanding that new business to become large partnerships for YLD. You'll be instrumental in scaling our commercial model and executing on a repeatable, scalable GTM motion that fits YLD's values and long-term vision. Key responsibilities and accountabilities: Identify and secure new clients to increase YLD's number of clients Help build YLD's reputation as a trusted partner across the technology and space where engineering and design teams are a critical part of their business Deliver against weekly/ monthly KPIs set by the CEO Design and lead outbound strategies targeting priority verticals and regions, Shaping go-to-market strategy and outbound efforts Collaborate with marketing to build our brand, shape campaigns, events, and lead generation efforts that support new logo acquisition Develop an expert level of knowledge across all YLD services Partner with leadership to define success metrics and iterate our sales playbook and Ideal client profile to drive growth Actively lead from the front, being seen as a leader and partner that drives business growth As the business scales, the role will require someone with the passion and experience to build and shape a high-performance business development team About You You will be a self-starter with a desire to learn and develop your skills and career in a fast paced, high growth business pioneering new markets and technology You're excited about the opportunity to come into a new and fresh department shaping what Business Development looks like for YLD. 7+ years experience in selling and proven track record is essential in B2B tech sales or consultancy (services/software), ideally with exposure to engineering-led consultancies or digital agencies Strong network with midmarket and large companies Excellent relationship builder, leadership and presentation skills Consultative mindset: ability to influence across business and externally. Skilled at understanding complex client needs and navigating long sales cycles with several stakeholders Excellent culture is important to you, and you embrace transparency, learning, collaboration, equity, remote flexibility Success Criteria Achieving/exceeding quarterly/new business revenue targets Active pipeline generation for new logos across target sectors Support retention of new clients acquired by the business Clear, consistent sales methodology (CRM hygiene, forecasting, reports) Why YLD? As well as the chance to work with a forward-thinking, ethical, and fun group of people, you'll also get: Company Private Health care Enhanced fully paid maternity and paternity leave for up to 6 months 25 days annual holiday (excluding Public Holidays) £2000 / €2000 annual allowance for Training/Conferences £300 / €300 annual allowance for additional hardware Mental Health support: access to Spill app Meditation/Sleep support: Headspace or Calm app subscription Company laptop We're an equal opportunity employer and value diversity of all kinds. We don't discriminate based on race, religion, colour, national origin, gender, sexual orientation, pregnancy or maternity, age, marital status, or disability status. Likewise, we also offer a remote-first working environment, meaning that flexible working and work-life balance come as standard for all employees. Create a Job Alert Interested in building your career at YLD? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you legally able to live and work in London? Select Do you now or in the future require visa sponsorship to work in the UK? When are you available to start? Are you available to visit our office (Kings Cross) or client locations occasionally? (might also involve travels outside of the UK) Select

Job Description Product Owner - Commercial Systems We are News UK : One of the leading media businesses in the UK and Ireland. Our newsbrands include The Times, The Sunday Times, The Sun, The Sun on Sunday and The TLS. Our national broadcast brands include talkSPORT, Times Radio, Talk and Virgin Radio UK, and we have market-leading local radio stations across Ireland. Our world-famous brands provide news, analysis, opinion and entertainment to almost 40 million people each month. Spanning print and pixel, audio and video, events and experiences, our multiplatform brands are home to a plurality of opinion, representing the diverse communities we serve. News UK is wholly owned by News Corp. Your Role: We are looking for a highly motivated, self-driven Product Owner to lead and coordinate a team to deliver on all technical aspects within Commercial Systems that underpin digital and print Sales Operations' Quote-to-Cash workflows. You will own the Customer Relations Management (CRM - Salesforce ) and Order Management Systems (OMS - Lineup ) which includes utilising your extensive knowledge and advanced hands-on config skillset as well as Vendor Management skills to ensure we get the most from these systems, bringing the best in class to our stakeholders. This role reports into the Head of Ad Tech and Commercial Systems and will have three direct reports. Your Team: Commercial Systems, part of the thriving Digital Operations team, is focused on the ongoing maintenance and evolution of the CRM and OMS. We are continuously improving and building on our commercial capabilities through improved data capture, hygiene and workflows, timely and accurate reporting and functionality improvements that save time for all teams that use and rely on these systems' output. These teams include Commercial Sales and Operations, Technology and Finance. Day to day you will: Lead, coordinate and motivate both functional and technical team members working on Commercial Systems, toward achieving delivery goals and meeting objectives Day-to-day system ownership of the CRM, OMS and downstream system integrations Ensure solutions are solid, well-integrated and tested within the existing architecture Delivering on technical advancements - both day-to-day and improvement plans - of the systems utilising your hands-on config skillset. Contribute towards the definition of the product strategy, identify areas of improvement based on vendor development within the product and user feedback Work alongside the Project Manager to define and prioritise product roadmap Manage the vendor relationships What we're looking for from you: Proven experience of a pragmatic approach to delivering technical tasks and data-driven projects - be it solutions to problems or enhancements Excellent technical knowledge of CRM and/or Order Management Systems and the part it plays in the Quote-to-Cash workflow. Salesforce and Lineup experience is highly beneficial. Advertising or general media sales knowledge and experience is highly beneficial. Strong, proactive communication and relationship management skills. Enthusiastic and interested in troubleshooting, problem solving and learning about the next best thing Team player Life at News Driven by passion, guided by principles and acting with purpose. We represent, reflect and reach the nation, telling the stories that matter. We inform our audiences so that they can make decisions based on trusted information. To do this, we believe our employees must represent different backgrounds, perspectives and experiences. We strive to maximise and encourage every individual's potential and ensure everyone feels valued. We support this through our Diversity, Equity and Inclusion Strategy , which focuses on three main priorities - attracting talent from a wider, more representative pool, developing equity programmes to drive better representation in our leadership, and ensuring diversity and inclusivity in our workforce as well as the journalism and content we produce. We also currently have 12 employee led networks and groups that support our strategy and connect like minded employees socially. Benefits Some of our benefits include: Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks Wide range of training available, plus full LinkedIn Learning access Private medical insurance including coverage for pre-existing conditions Discounted gym memberships , free ClassPass at Home, weekly virtual yoga classes 'Bikes for Work' and 'Electric Car' scheme Up to 60% discount on Harper Collins books Access to exclusive events and competitions with exciting brands such as talkSPORT, Virgin Radio UK & The Times. Weekly virtual panel chats with top journalists and celebrities Access to wellbeing benefits such as EAP, physio/massage and counselling A generous pension scheme with employer contributions of up to 5% 25 days holiday , plus bank holidays and up to 4 volunteering days per year We want to ensure that everyone we meet has the opportunity to perform to their best when applying for a role. Please let us know, at any stage, whether you require any reasonable adjustments during the recruitment process, and we will do our best to accommodate.

Customer Experience Manager page is loaded Customer Experience Manager Solicitar remote type On-site locations London, GBR time type Full time posted on Publicado ayer job requisition id REQ434393 JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Bewonder , a dynamic team part of JLL, is seeking an enthusiastic and driven Customer Experience Manager to support the delivery of customer experience products and services as part of various client customer experience strategies. Core Function The Customer Experience Manager is responsible for supporting in the delivery of customer experience products and services as part of various client customer experience strategies. The key goals are: Support in the growth of Bewonder customer experience division financial targets. Implementation of customer experience products and services with a view to improving occupier satisfaction. Maintain and evolve Bewonder's occupier satisfaction index. Maintain outstanding levels in Bewonder client satisfaction. This role would suit someone who has a background in or exposure to the management of commercial real estate. The successful candidate would ideally understand and appreciate the day-to-day operational challenges for managing agents, occupiers, property owners and community activation. They may have had relevant exposure to customer experience and wish to pursue a career within the discipline. It is essential that the individual understands CSAT (customer satisfaction) and NPS (Net Promoter Score) data collection, analysis, and related action planning. They should be proficient in report writing and feel confident with direct interaction and communication with clients. They will be mentored by the Senior CX Strategy Director and report to the Customer Experience Lead but will be expected to act on their own initiative. Success will be down to their passion for customer experience, 'can do' attitude, determination, energy, and drive. Principle Responsibilities The Customer Experience Manager will be responsible for, but not limited to, the following: Working with the Senior CX Strategy Director and CX Lead, co-ordinate and support the delivery of various projects as part of client customer experience strategies. Support in the delivery and evolution of Bewonder's CX methodology. Working on multiple quantitative and qualitative projects within the business and with clients, to provide insight. Build customer surveys and co-ordinate associated digital campaigns using CX platform Qualtrics. Present insight in a stimulating and engaging way which is suitable for the audiences it is aimed at and produce a clear set of identifiable actions. Engage with external research partners as appropriate and having ownership for these relationships. Build CX reporting and dashboards using CX platform Qualtrics and other business intelligence software. Support in delivering scoping/ discovery workshops in activities such as Customer Journey Mapping and Voice of the Customer programmes. Create Customer Journey Maps as required using mapping software Uxpressia or equivalent. Carry-out required fieldwork in the delivery of CX products such as Customer Journey Mapping, Voice of the Customer, CX Audits & Community Strategy. Active participation in the evolution of the CX methodology and suite of products and services that support it. Creation of client presentations and support with industry award and pitch documents. Support in ensuring new business pipeline is accurately reflected in agency management platform Synergist. Accurately recording their time/ outputs in agency resource management platform Synergist. Ensure clients are aware of the range of services and products offered by or through Bewonder and the wider JLL group. Represent Bewonder at networking/ industry/ occupier events. Attend conferences, workshops, training, and events to improve on existing knowledge and skills. Playing an active role in the delivery of Bewonder and JLL's Property and Asset Management (PAM) strategy. Support with the growth of Customer Experience financial targets. To act as a champion in Customer Experience. To promote one team behaviour. Undertake other related duties as directed by the Senior Customer Experience Strategy Director, Customer Experience Lead and Head of Bewonder . Required skills, qualities & personal attributes A passion for customer experience as a discipline is an essential requirement of the role. Experience of working within a property management environment, with an understanding of occupier relationship management and service partner performance is essential. Previous experience within a customer experience role is desirable. Effective communication and confident presentation skills. Comfortable and confident with direct interaction and communication with clients. Strong report writing skills essential. Can demonstrate structured thinking and logical reasoning and the ability to translate this through management information, dashboards, and analyses for consumption across the business including governance meetings and external regulatory bodies. Experience of using CRM would be helpful, understanding of CRM essential. Experience in customer journey mapping desirable, understanding of essential. Experience in voice of the customer programmes essential. Tech savvy essential. Strong Microsoft Excel and PowerPoint skills essential. Self-motivated. Delivers results under tight deadlines. Curious mind with the ability to solution orientate. Desire to deliver high standards and to promote this quality in others. Ability to utilise all available resources to deliver the service and resolve problems as a team. Be a contributor to team goals. Educated to degree level desirable. About Bewonder We are a creative consultancy that prides itself on our integrated approach to crafting genuinely inspiring experiences. We help organisations get inside the hearts and minds of people by focusing on brand, digital and human experiences that contribute to driving purposeful change. Known for our unique ideas, we collaborate with leading brands from The Crown Estate, Amazon and Aviva to Barclays, BP and Network Rail. Our promise to 'connect brands and spaces with hearts and minds' is centred around four core values: We work best when we work as one - W e work together as one team, committed to the success of our clients and of each other. Our supportive team mindset enables us to connect, collaborate and understand each other, always learning and succeeding together. We inspire to make an impact - W e always look beyond the present to deliver future value through transformative insights and provocative thinking. We champion an open-minded culture rooted in learning and inspiration to generate deeper thinking. We live and lead in our truest form - W e understand that it's not what we say but what we do that matters. We embrace authenticity to empower people to be genuine and build strong, trusting foundations. We are always faithful to our word, our purpose and our brand. We take pride in every detail - we know that our work is essential , and we take pride in doing it well. Our decisions and choices are part of a carefully considered approach, consciously ensuring we can be proud of what we do and achieve. These values are essential for our work and are personal values we seek in all team members . Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data . click apply for full job details

About the Role: Education for Industry Group (EFI) is a charity that specialises in the creation and operation of industry-led specialist education & training, to deliver job-ready graduates in the fashion, retail and beauty sectors. EFI Group are looking for a Head of Marketing to play a key role in driving our growth strategy, predominantly focussed on the Fashion Retail Academy and the London College of Beauty Therapy. Reporting to the Director of Marketing & Sales, you will be responsible for supporting the Marketing team to deliver impactful digital, social, content, offline advertising and event campaigns. Success in this role requires the ability to build high-performing, goal-driven teams that deliver real impact. Marketing activities across the businesses are focussed on driving measurable results to achieve our KPIs for brand awareness, digital engagement and event attendance leading to applications and enrolment. You will have a proven track record of successfully launching new products and driving growth in the market to achieve our targets. You will have direct line management of our Digital Manager, Applicant Services Manager, Media Manager and Brand Communications Manager with a wider team remit of 18 staff. About You: Qualifications: Ideally you will hold a BA (hons) degree in marketing or relevant subject and/or significant experience in a marketing management role. A role within the education sector would be an advantage Experience: Proven track record in delivering successful digital marketing and social media campaigns, with experience in team leadership and CRM systems (preferably Microsoft Dynamics). Expertise: Strong knowledge of SEO, PPC, keyword research, and advanced proficiency in tools such as Google Analytics, Google Ad Manager, Power BI, HubSpot, and SEMrush. Passion: A natural collaborator with excellent relationship-building and interpersonal skills, driven to work effectively across diverse teams and stakeholders. Attributes: You will be an enthusiastic and positive leader, a quick thinker who is agile and able to multi-task. Why EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including: Funded professional qualifications and a personal growth allowance Generous and flexible leave options, including an around-the-world trip after five years of service Market-leading family-friendly pay, including six months of fully paid maternity, adoption, and shared parental leave Monthly wellbeing allowance and financial loan options to support your financial health

Hours: 3 days per week (minimum one day per week in Central London office) Reports to: CEO Liaises with: Company Executive Management, Senior Leadership Team Preferred start date : TBC The Opportunity: We are a leading independent communications agency for the arts based in the heart of London, specialising in promoting cultural organisations and individuals across a variety of sectors, including art, music, festivals, prizes, museums, and books. Following a buy-out from the founding team in 2018, the business is owned by its management team. Since 2020 Midas has included a subsidiary, The Bks Agency, which provides agenting and literary representation to authors within the publishing industry. In 2024 the Midas Group became the parent company of Midas and The Bks Agency. Also in 2024, the business became international by opening up Midas US in New York. We are 35 years young this year, and our vision for the company is still expanding, as we consolidate our Marketing and PR offering in the UK and our newly opened US office. As we continue to grow, we are looking for an ambitious, driven, and experienced Sales Director to join our team and lead new business acquisition across all cultural sectors. This is an exciting opportunity for someone with a strong sales background to make a significant impact on the business's growth, while also benefiting from a rewarding commission-based compensation structure. Our clients include the likes of Affordable Art Fair, Association of British Orchestras and BookTrust, festivals such as Henley Festival, S.O.U.L. Fest and Cliveden Literature Festival, literary prizes like the Windham Campbell Prizes, Dylan Thomas Prize and Wolfson History Prize, publishing industry comms for The London Book Fair, and with publishers including Headline, Pan Macmillan, Penguin Random House, Oxford Children's, and Dialogue plus leading authors such as Patricia Cornwell and Maggie O'Farrell. Who We Are Looking For: We are seeking a strategic and results-oriented Sales Director who is passionate about culture and has a deep understanding of the sector. You'll be an excellent communicator, highly skilled at identifying new business opportunities, building lasting relationships, and driving revenue growth. With a proactive, entrepreneurial mindset, you will thrive in a creative environment and be motivated by the chance to work with the best in the business. Key Responsibilities: New Business Development: Identify and approach potential clients across the arts, books, dance, music, theatre, museums, and broader cultural sectors, using a variety of methods including proactive networking, outreach, and market research. Relationship Building: Cultivate and maintain strong, long-term relationships with key decision-makers in target organisations and with individual clients and broader industry stakeholders. Sales Strategy: Develop and implement a robust sales strategy that aligns with the agency's growth objectives, ensuring a steady pipeline of new business opportunities. Pitching & Presentations: Lead the pitch process from initial contact to close, delivering compelling presentations and proposals tailored to the unique needs of each client. Collaboration: Work closely with internal teams to ensure smooth transitions from sales to account management, ensuring client satisfaction and the successful execution of projects. Market Intelligence: Stay informed about trends and developments in the cultural sector, and use this knowledge to refine sales strategies and identify emerging opportunities. Reporting: Track and report on sales activities and progress, providing regular updates to senior management and adjusting strategies as necessary. Implement and utilize CRM software and other resources where appropriate. Skills & Experience: - Proven track record in sales and new business development, ideally within the cultural sector or a related field (e.g., arts, media, entertainment, or nonprofit). - Experience working with a wide range of clients in the arts and cultural sectors, with a deep understanding of their unique challenges and opportunities. - Strong negotiation and closing skills, with the ability to convert leads into long-term, successful partnerships. - Excellent presentation and communication skills, both written and verbal. - Self-motivated and able to work independently, as well as part of a collaborative team. - Knowledge of the London and wider UK cultural landscape and established networks within arts organisations, theatres, museums, and other cultural institutions is a plus. - A track record of meeting and exceeding sales targets. Attitudes and Attributes: - Passionate about culture and the arts, with a genuine interest in supporting the growth of cultural organisations. - Entrepreneurial, growth mindset, with the ability to take initiative and develop creative solutions to business challenges. - Resilient and adaptable, able to navigate through the fast-paced and ever-changing nature of the cultural sector. - A natural relationship-builder, with an empathetic, charismatic and client-focused approach. - Results-driven and highly organised, with a strong attention to detail. - A team player who can also work autonomously to achieve goals. - Positive, proactive, and enthusiastic, with a drive to succeed and grow within the company. This is a fantastic opportunity for someone who is passionate about arts and culture and has the sales skills to match. If you're looking for a rewarding opportunity where your efforts will directly contribute to the agency's success, we'd love to hear from you. What We're Offering: A competitive starting salary dependent on experience starting at c.£40-K, plus commission and benefits The opportunity to work with some of the UK's leading culture brands and creative individuals Career growth, and the opportunity to forge your own area of expertise and follow your passions A supportive team and a stimulating work environment A monthly culture club covered by the company, which in the past include theatre trips, gallery visits, pottery painting and cinema outings An annual culture bonus to a subscription/membership of your choice 23 days holiday plus extra gifted days for the two week office closure over Christmas and New Year A fantastic summer hours policy, where all staff can work extended days Mon-Thurs and take off Friday afternoons in the summer months - this time off is in addition to holiday allocation An enviable, vibrant location in the middle of the West End, sandwiched between Trafalgar and Leicester Squares, with all the amazing theatres, galleries and shops on our doorstep Regular opportunities to attend client cultural events such as book launches, awards, festivals, gallery openings etc. Free membership to the Arboretum member's club in our building (London's first net zero member's club), which has a gym & table tennis Hybrid working with one day minimum in our offices in Central London Monthly Wellbeing Allowance Trained Mental Health First Aider onsite To apply: Please email a full CV with a covering letter to with the subject line: Sales Director APPLICATION (YOUR NAME) Closing Date: 11th July Midas is an equal opportunity employer committed to a diverse and inclusive work environment. Please let us know if there is anything we can do to make the application process accessible in line with your needs.

Closing Date : 18 September :00 pm Company Overview Brayleys are a multi-franchise vehicle dealership network representingHonda, Hyundai, Nissan, Honda Motorcycles, Mazda, Kia,Renault, Suzuki and Daciawith branches across London, The Thames Valley, The Home Counties, The West Midlands & Greater Manchester. Our professional sales and service teams strive to give the best possible service in the purchase and maintenance of your new or used car and we aim to provide complete customer satisfaction. Since its establishment in 2003, Brayleys has evolved from a single-location dealership into a well-regarded automotive group within the UK market. This growth has been driven by a strong commitment to customer service, operational excellence, and a business culture rooted in professionalism, transparency, and long-term value creation. Brayleys is now part of the AW Rosamani Group, a Dubai-based family conglomerate, following their recent strategic investment as a major stakeholder. Founded in 1954, the Rostamani family has grown from a modest business venture into a multi-billion-dollar global enterprise. Their commitment to delivering exceptional products and services has been the cornerstone of their success. With extensive experience and a strong presence in the automotive sector, the Rostamani Group is an ideal partner to support Brayleys' continued growth and future success. We have exciting growth opportunities in the years ahead with the expansion of our existing network, investment in staff development as well as exploring new brand opportunities. This drive and vision has reinforced our passion and determination to give our valued customers the widest choice, the highest quality cars and the best possible customer service. Our customers really are at the heart of everything we do. "It's our stated policy to treat every visitor to Brayleys as a welcomed guest in our home Every day. Every time. Without fail. No exceptions" Job Description The Role Reporting to the Group Fleet Performance Manager, As a Local Business Development Manager , yo u will be proactive in finding new corporate vehicle sales opportunities, as well as being able to network and quickly build up new prospects. You will thrive on the challenges of business to business sales and be motivated by achieving sales targets. You will have demonstratable experience in managing multiple tasks and once whilst thriving in a fast-paced environment. You will be personable, have exceptional interpersonal and presenting skills and will be comfortable working with key stakeholders (internal and external) at various levels. You are a self-starter with an enthusiastic entrepreneurial flair. Finally, you will be flexible in being able to travel frequently across the UK as an on site presence at each of our Business Centres in additional to customer visits will be frequently required. This role not only allows you to showcase your sales skills but also provides avenues for career growth with industry-leading training and development programs. You'll thrive in an environment that values your passion for cars and customer-centric attitude, making a real impact in a Top AM 100 automotive group. Uphold Brayleys core company values at all times. Submit to a high-performing, collaborative culture and provide energy, enthusiasm and drive. Nurture opportunities and cultivate meaningful relationships with key stakeholders (internal/external). Ensure 100% compliance across OEM standards. Have a real understanding of UK competition, the market characteristics and costs of the products and services. Ensure all vehicles and services are supplied in accordance with legal, contractual, manufacturer and customer specifications and requirements in expected time. This will include liaising with the Group Corporate Progressor regularly who will assist with the progression of all sold vehicles. Ensure accurate records of transactions are maintained in CA, as well as the completion for the ITC compliance in any case. Regularly meet with and improve efficiency with other key areas of the business, such as: Aftersales, Marketing, Used Cars, Accounts etc. Plan and carry out prospecting / direct marketing and sales activities to promote the brand and develop sales to local business customers along with personal contract hire opportunities in accordance with agreed business plans Develop and implement a structured sales plan for your site to achieve the agreed site activity and sales targets Responsible for the direction of overall corporate process at site, to ensure audit compliance with the OEM This role also involves coaching the retail sales teams to help deliver an incredible service to new and existing business customers through the provision of corporate quoting systems and processes. Maintain the CRM database using agreed systems to provide regular, systematic reports showing activity, contacts, communications, sales progress, sales analysis and potential areas for sales, profit and lost opportunities Own the sales objective and ensure that the retail sales teams are coached to help achieve the objective number Forecasting - Work with the Group Fleet Performance Manager on reporting performance accurately on a daily basis So What do we look for from you? A-Level or equivalent formal qualification in Business Studies. Bachelor's degree is desirable but not essential (marketing, business, management or a relevant subject is preferred). A proven track record in SME/National Corporate Sales is Required. If this sounds like you, please submit your application today to be considered for this exciting opportunity

Company Description About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include research. Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes' Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Due to our continued growth, we are hiring for a Sales Director at M360 Research , an M3 company. Job Description We are seeking a highly motivated and results-driven Sales Director to spearhead the growth of new business opportunities in the healthcare market research sector. The ideal candidate will possess a deep understanding of market research methodologies and trends, with a proven track record in driving business expansion and revenue generation. The Sales Director will be responsible for identifying, acquiring, and nurturing new client relationships while enhancing the company's reputation as a leader in market research. Key Responsibilities: Lead efforts to identify and pursue new business opportunities in the market research industry. Build and manage a pipeline of prospective clients, including Fortune 500 companies, startups, and other potential partners. Strategize and implement new business development initiatives through methods of cold outreach, networking, attending industry events. Seek out and source new clients by developing networks and independently identifying and developing relevant resources for sales and business development. Develop and execute strategic sales plans to meet aggressive revenue targets. Establish long-term client relationships through proactive outreach, networking, and personalized engagement. Manage and grow self-acquired accounts using exceptional sales and relationship building skills Maintain an in-depth knowledge of key research methodologies (e.g., qualitative, quantitative, ethnographic) and technologies. Establish relationships with key decision-makers and stakeholders within client organizations. Serve as the point of contact for new and potential clients, guiding them through the sales cycle from lead generation to contract negotiation. Commit and meet all personal KPIs on a weekly basis. Share weekly PoA to meet KPIs during weekly Sales calls Achieve all personal financial goals, delivering on target revenue and profit per quarter. Ensure high levels of customer satisfaction by managing client expectations and delivering high-quality market research services. Work closely with internal teams, including research, analytics, and marketing, to ensure seamless project execution and delivery. Coordinate with the marketing team to create sales materials and campaigns that resonate with target audiences. Actively participate in new product/service development, providing feedback based on client interactions. Track and report on business development activities, including sales pipeline, client meetings, and revenue generation. Qualifications Bachelor's degree in business, Marketing, Market Research, or a related field Minimum of 3-5 years of Sales experience, preferably within the market research, consulting, or data analytics industries. Proven track record of generating new business and driving revenue growth. Strong knowledge of market research tools, methodologies, and industry best practices. Skills & Competencies: Exceptional interpersonal and communication skills with the ability to engage with C-suite executives and decision-makers. Strong negotiation skills and experience managing complex sales cycles. Analytical mindset, with the ability to interpret data and research findings to inform business strategy. High degree of professionalism, self-motivation, and a results-driven approach. Ability to work effectively in a team environment and manage cross-functional relationships. Experience with CRM tools (e.g., Salesforce) and other business development software. Travel will be required for client meetings, conferences, and industry events. Preferred Attributes: Established network within the market research and related industries. Experience working in healthcare market research industry. Strong public speaking and presentation skills Ability to adapt to a fast-paced, evolving environment. Additional Information Benefits Lucrative performance-related remuneration Regular advanced training Flexible home working Open corporate culture & strong team cohesion Company pension plan

eSentio provides technology consulting to some of the largest and most technically advanced law firms and legal organizations in the UK and around the globe. We work on highly complex projects and have a core goal of exceeding their expectations in service, integrity, value, and expertise. Our teams of consultants are among the most experienced thought leaders in their fields, and we're continuing to build this team of experts. We're scaling our business, and seeking the Sales and Business Develop ment Professionalwho will build the territory! This person will report to the Global Director Business Development, and will develop territory sales plan, responsible for eSentio's customer acquisition and revenue generation within the large legal market across the UK. Every member of the eSentio team is a professional and is expected to proactively manage their own work outcomes and quality, while collaborating across the organization. At eSentio you'll Develop and execute a comprehensive sales plan to drive revenue growth within the UK top 50 legal market Prospect and cultivate new clients, and manage the pipeline and sales cycle from lead generation to closing deals Meet and exceed sales quotas, while also focusing on client account management, retention, and up-selling opportunities Build and maintain strong relationships with key stakeholders in the legal industry Collaborate with internal teams to ensure successful delivery of solutions and services to clients Accurately update and maintain the CRM system Stay informed about industry trends, competitive landscape, and client needs to help develop sales strategies We need you to have 5+ years of experience selling technical professional services to large law firms and legal departments An understanding of the business drivers of legal technology Strong background in successful due diligence and deal structuring Experience developing a salesterritory plan Excellent interpersonal, communication and presentation skills Comfort working with senior leaders of organizations (CIO, CFO, Managing Partners etc.) Existing contacts in the legal industry Some of the cool things include We're a remote-forward company, and this position can be located in or near any major city in the UK We provide a competitive compensation plan with a generous bonus program We offer health insurance, health care cash plan and long term sickness benefits Regular team informational and celebrational check-ins, and semi-annual in person events An awesome group of smart and determined coworkers, including an industry expert, female CEO If you believe you have the unique and exceptional skills, professionalism, and determination to excel in this role, we're eager to meet you!

Head of Client Service Excellence page is loaded Head of Client Service Excellence Apply locations Cannon Street, London time type Full time posted on Posted 2 Days Ago job requisition id R_15017 Job Title Head of Client Service Excellence Job Description So, who are we? Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto. We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers. We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the Team's Success IG Group's Head of Client Service Excellence is a senior leadership position within the Trading & Operations function and a key stakeholder for growth and success across the group. We're seeking a proven customer service excellence leader who can architect our future-state service vision and strategy, and elevate our client service to world-class standards. This role requires someone who has built exceptional service operations and can leverage their expertise to rapidly transform our capabilities through strategic digital enablement. This is a rare opportunity to define the "north star" for customer service excellence in fintech, creating a digital-first service model that will enable exponential scaling, balancing automation and AI with human support, across complex, multi-jurisdictional operations. What you'll do Service Excellence Leadership Conduct rapid assessment of current state vs. best-in-class standards and identify opportunities for immediate improvement then sustained quality and transformation Import and adapt proven service excellence frameworks to IG Group context, leveraging experience from world-class, customer-first operating models Establish what "digital service excellence" means for our diverse clients, future audiences and complex product portfolio Future vision and strategy development Define the future state of IG Group's global customer servicing, and architect a comprehensive digital-first service model optimised for scalable growth and automation Collaborate with transformation teams to create an implementation roadmap that balances cutting-edge technology with the complexities of regulated financial services Drive the evolution from reactive support to proactive, predictive, personalised customer engagement Digital transformation partnership Partner closely with transformation teams to leverage their technical expertise while providing service excellence direction Guide the strategic integration of AI, machine learning, and intelligent automation technologies to enhance service delivery Champion omnichannel digital service delivery across web, mobile, and emerging platforms Ensure digital initiatives are grounded in proven service excellence methodologies Performance framework design Embed KPIs and metrics that drive digital-first behaviours and service quality, balancing automation efficiency with regulatory compliance and high performance Develop dashboards and analytics that provide real-time insights into digital transformation progress Technology strategy and innovation Evaluate and recommend next-generation customer service technologies and platforms Lead the strategic development of generative and agentic AI, and other self-service capabilities Design intelligent routing and escalation frameworks that optimize both automation and human expertise Champion the integration of customer data and analytics to drive personalized, predictive service experiences Cross-functional collaboration Partner closely with the Head of Client Services Operations to ensure seamless integration of digital and operational strategies Collaborate with technology transformation teams to align customer service evolution with broader digital initiatives Work with product teams to integrate service capabilities into client-facing platforms Engage with risk and compliance teams to embed regulatory requirements into digital service design What we are looking for Customer excellence experience Several years leading customer service strategy and/or operations with demonstrable excellence outcomes Track record of achieving top-tier customer satisfaction metrics (NPS 70+, CSAT 90%+, or equivalent industry benchmarks) and significant automation rates (>50%) Experience designing and implementing digital-first service models at scale Proven ability to rapidly improve service quality through structured approaches Deep knowledge of service excellence frameworks, methodologies, and best practices Experience building customer-centric cultures and high-performing service teams Knowledge transfer & best practice implementation Demonstrated success importing and adapting best practices from to accelerate service maturity Ability to benchmark against industry leaders and identify quick wins for immediate impact Experience achieving step-change improvements in service quality without reinventing the wheel Track record of successfully translating service excellence frameworks across different business contexts Digital transformation experience Successful partnership with digital transformation in customer service environments Experience working with technology teams to achieve significant automation rates Understanding of how to enhance proven service methodologies through digital enablement Technology leadership Deep understanding of customer service technologies including AI, chatbots, and automation platforms Experience with Intercom or Genesys preferred; or similar advanced customer communication platforms Knowledge of CRM integration, API development, and omnichannel technology stacks Understanding of data analytics, machine learning, and predictive customer service applications Strategic vision Exceptional ability to create compelling future-state visions and transformation roadmaps Experience translating complex business requirements into digital service strategies Strategic mindset with ability to anticipate future customer needs and market trends Performance and measurement Experience in designing KPI frameworks for digital transformation initiatives Working knowledge of customer experience analytics and performance measurement tools Understanding of how to drive behavioural change through metrics and incentive design Knowledge of digital service benchmarking and industry best practices Collaboration and influence Strong partnership skills for working with operations, technology, and commercial teams Ability to influence without direct authority and build consensus around digital transformation Experience managing complex stakeholder relationships across multiple jurisdictions Excellent communication skills for presenting transformation strategies to senior leadership How we work We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction: Lead and Inspire: Drives trust, alignment, and enthusiasm Think Big: Focus on the problems that most impact commercial outcomes Champion the client: Understand and prioritise client's needs Deliver at pace: Push for fast, sustainable growth; Raise the bar: Take ownership, be accountable and share feedback We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here. The Perks Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work. Learn more about the Perks here ! Join us for this exciting journey. Apply now! Number of openings 1

Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend-setting retailer? Our vibrant Head Office, based near East Croydon station, offers a fantastic environment filled with brilliant personalities. We're a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service, and fun. Our success comes from our people - they make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting part a day includes: We are seeking a commercially astute, passionate, own brand buyer to work in an exciting and fast-paced category. Our own brand vision is to create and build great brands that our customers and colleagues love and share. We are credible, daring, entrepreneurial, and always looking for new opportunities and products to surprise and delight our customers. Job Purpose Responsible for driving sales & profitability of Superdrug Own Brand Hair Care and Clear Skin categories through delivering a robust commercial plan across product, price, promotions & merchandising that meets our customers' needs. To strive for excellence when developing Superdrug Own Brand Hair Care & Clear Skin ranges through the development and delivery of the product plan, collaborating with the Senior Buyer and a team of technical and design experts. Reporting to the Senior Buyer, but responsible for autonomous projects. There is potential to line manage a Junior Buyer, extending responsibilities to Lip Care as well. Key Responsibilities Develop Own Brand Category plans including Range Reviews, launch plans, Promotions, Pricing & Stock to meet Commercial Strategy & Financial targets. Create profitable promotional plans, forecast sales, and monitor performance regularly, adjusting plans as needed. Utilize and develop knowledge in category products, competitors, and market activity to enhance performance. Develop new brand concepts and product development plans for existing ranges. Develop products and packaging aligned with customer needs, collaborating with Marketing, CRM, Online, and digital teams for effective promotion. Conduct Category reviews incorporating market data, trends, merchandising, promotional, competitor, customer data, and buyer input, translating into annual NPD plans. Partner with Merchandising to agree on strategies that deliver Own Brand advantages while managing stock levels. Work with Supply Chain to adhere to sales forecasts and maintain product availability. Collaborate with International Buying and European teams to harmonize products and share best practices. Ensure clear communication and proper processes across the business. Establish and maintain relationships with internal and external stakeholders, demonstrating strong communication skills. What you'll need to succeed Experience in Product Development and Buying. Commercial awareness and ability to interpret market data. Proven track record in brand building and product development. Strong negotiation skills. Customer-focused approach. Ability to meet deadlines and prioritize tasks. Excellent communication and organizational skills. Project management experience. Analytical skills. Here's what's in it for you 33 days holiday rising to 38 days with service (including bank holidays). Two staff discount codes for personal and family/friend use. 30% discount on Superdrug Own Brand Products in-store and online. Hybrid working options: 2 days from home, 3 days in the office near East Croydon Station. Company pension matching and bonus schemes. Access to Wagestream for flexible pay options. Part of a group working with Savers, The Perfume Shop, and Three UK. Part of A.S. Watson Group, operating in 25 markets with over 15,700 stores. Extensive Learning and Development programs. Enhanced leave and support policies. Come and be part of something special. Hours: 37.5 hours/week, 9:00 am - 5:30 pm. Hybrid working available. For information on data management, visit

Exhibition Sales Director circa £55K (OTE £80K). Working for a fast-growing independent exhibition business. Based in London. Interested? This is what you will receive: Join the fastest-growing exhibition company in the UK! Massive career development opportunities within the business due to their growth plans. Excellent salary and uncapped commission. Be part of an award-winning company. About the role of an Exhibition Sales Director: Our client is looking to recruit an Exhibition Sales Director to work on one of its biggest exhibitions. You would be the most senior salesperson in the team, working closely with the Group Event Director to ensure all targets are exceeded. In this role, you will be required to mentor and assist team members. Ideally, you will be experienced in driving additional sponsorship/summit revenue, e.g. headline or theatre etc on top of selling exhibition stands. The Company: As a business, they have launched new shows, grown existing exhibitions and bolted on complimentary events/media offerings to sustain their growth. The organisation possesses an excellent reputation in the market, with customers valuing their shows. They achieve significant rebooks and partner with customers to make the shows successful. They have clear business objectives to reach over the next five years, so this would be a great time to join the business while they are in the growth phase. You should be able to demonstrate competency in the below key areas. It is not essential to meet all requirements, but priority will be offered to applications that satisfy most criteria: Have successfully sold a B2B solution, ideally within exhibitions or conferences. Experience of team leadership or management. Track record of achieving sales targets. Ability to quickly build rapport with either new or existing clients. Desire to go the extra mile and overachieve sales targets. Manage clients through the whole sales cycle and partner with them to achieve good outcomes, adding on additional opportunities. Experienced in utilising a CRM system to manage sales pipelines and customer engagements. Ability to spot opportunities and have an entrepreneurial outlook. Well-trained in sales process and able to adapt different sales techniques to the varied customer base. Self-starter with a positive attitude. How to apply for this Exhibition Sales Director role? Our client is looking to hold interviews ASAP. If you feel this Exhibition Sales Director role is something you would like to be considered for, please click here to forward your CV now!

Salary: circa £60,000 per annum Benefits: Generous benefits package including company car or car allowance (inc business mileage) Bonus: Generous discretionary performance bonus About Arrow Arrow has grown since 1986 to become a industry specialist providing security to customers nationwide and offering a solution focussed service. Having almost doubled our revenue in the last 4 years and now employing 120 colleagues across 7 regional locations, Arrow are one of the UK's leading providers of industrial/commercial door and entry solutions. Our wide product range includes commercial and industrial roller shutters, sectional overhead doors, hinged doors, hi speed doors, traffic doors, fire doors, fire shutters/smoke curtains and other types of automatic gates and barriers. Role Overview We are seeking a hands-on, operationally focused Head of Service Delivery who will be a vital member of the senior leadership team, to lead and develop our service, maintenance, and repair operations across a designated region. As a customer-first business, we prioritise delivering exceptional service at every touchpoint. Reporting to the Managing Director, this broad leadership role is suited to someone who thrives in a fast-paced SME environment and is comfortable operating across both strategic planning and day-to-day operational execution. You'll be responsible for managing a team of Field Service Engineers and regional support staff, ensuring consistent delivery of high-quality, safe, and cost-effective services that not only meet but exceed customer expectations. The successful candidate will help drive business performance and continuous improvement. You must be a proactive leader who leads by example, demonstrating a strong commitment to operational excellence and putting customer experience at the heart of everything you do. This role will be focused on driving improvements in key service outcomes from an operational perspective, such as response time, job turnaround, and repair effectiveness, playing a central role in shaping and enhancing how these are delivered. Key Responsibilities Forecasting: Accurately forecast workload, resourcing needs, regional performance, and budget requirements to support effective planning and strategic decision-making. Budget Management: Manage regional service budgets including labour, travel, and materials to ensure financial targets are met and contribute to overall business performance. Customer Engagement: Act as the key regional contact for clients, addressing escalations and ensuring consistently high standards of service delivery and customer satisfaction. I nternal Collaboration: Work closely and proactively with internal teams, such as sales, customer service, and finance, to ensure seamless cross-functional operations, driving alignment and a unified approach to delivering excellent customer outcomes. Service Delivery: Oversee the delivery of reactive and planned maintenance works to ensure operational efficiency, customer satisfaction, and compliance. Team Leadership: Lead, support, and develop Field Engineers, Supervisors, and support staff, fostering a collaborative and high performing team culture. Workforce Planning: Optimise resource allocation and engineer scheduling to meet service commitments and drive operational productivity. Process & Performance Improvement: Identify and implement opportunities for process improvements, cost savings, and service enhancements. Compliance & Safety: Promote a strong safety culture and ensure that all work complies with current legislation, company standards, and industry best practice. Reporting & Analysis: Provide regular updates and operational performance insight to the Managing Director & Financial Director Recruitment & Development: Oversee the recruitment process, including interviewing engineers alongside HR, and manage their onboarding and ongoing professional development. Skills & Experience Significant experience in a senior operational role within a field-based service industry. Proven background of working within and understanding the culture of an SME environment Relevant experience in industries such as facilities management, industrial doors, access systems, fire safety, air conditioning, lifts, or similar engineering sectors. Demonstrated success in leading field-based service delivery operations. Strong commitment to outstanding customer service, with proven ability to manage escalations effectively and build lasting client relationships. Excellent people management and leadership capabilities, ideally including experience managing field engineers. Commercially astute, with experience managing budgets and achieving key performance indicators. Deep understanding of service operations, service level agreements and regulatory compliance. Proficient in Microsoft 365 information systems (such as Sharepoint, Teams, Outlook, Excel) Strong organisational, multi tasking and communication skills. Valid UK driving licence. Experience using field service management software such as JobWatch (BigChange), as well as ERP systems like SAP and CRM tools like HubSpot. Experience in process improvement and change management Health and safety qualifications, such as IOSH or NEBOSH certification. Generous discretionary performance bonus Annual holidays of 25 days (holidays increase with service) plus 8 Paid bank holidays (everyone uses time off for Christmas/New Year) Paid extra day off for your birthday every year Early finish on Fridays Cashback for every day health appointments from Westfield Health Discount scheme for groceries and everyday purchases from Reward Gateway Employee Assistance Programme with 24 hour advice line Online 24/7 access to a GP Wellbeing paid time off - sick leave & bereavement leave Workplace pension with Employer contributions Refer a friend scheme - £500 for each successful referral If this sounds like the role for you, then click apply, attach your CV and we will contact you for a confidential chat. Shortlisted candidates will be contacted within 2 weeks of applying. Direct applicants only, no agencies Fill in the form below to apply now First Name Last Name Email Phone Number Message Upload your CV Upload a file or drag and drop. pdf, doc, docxup to 10MB Type of role Administrator Other By clicking submit below, you consent to allow Arrow Industrial Group Ltd to store and process the personal information submitted above for the reason of speculative employment and confirm that you have read and accept our privacy policy. The data you submit will only be used for recruitment purposes. I consent to my data being processed and stored by Arrow Industrial Ltd for recruitment purposes. You may request your data be removed at any time. For more information on our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. HP Name Arrow is the UK's leading independent industrial door supplier. Since 1986, we have been manufacturing, supplying and installing specialist doors and services for industrial, retail and commercial applications. 1 Park Mill Way Clayton West Huddersfield HD8 9XJ

My client is a British luxury fashion brand famous for heritage fashion, producing iconic trench coats, ready-to-wear, and fashion accessories. My client was recently acquired by an international luxury group and the London Office is looking to introduce the key role of Marketing & Digital Director, responsible for Marketing & PR, Ecommerce, Visual Merchandising and Store Concept/Design. As Marketing & Digital Director, you should have in-depth marketing experience and a passion for digital technologies. You will work closely with different teams to ensure consistency through all channels. You will provide forward-thinking ideas to build and maintain a strong and coordinated company web presence and a fully integrated marketing strategy for the business. This will include creating the Marketing, PR and VM strategy for the Brand, developing a Global Ecommerce strategy and developing and leading teams in implementing these strategies. Reporting to the CEO, the successful candidate will secure a role which is both challenging and rewarding. This role is suitable for an individual who is self-motivated, used to working independently and used to motivating and leading growing teams. Essential Duties and Responsibilities Development and implementation of the Brand strategy across Marketing, PR, VM and Ecommerce; Developing the marketing strategy for the global business; Developing and executing integrated online strategy with wider company marketing plans; Overseeing implementation of the marketing strategy - including campaigns, events, digital marketing, and PR; Oversee all digital marketing channels (e.g. website, blogs, emails and social media) to ensure brand consistency; Develop and implement the global store concept to ensure a consistent global image; Cultivate and maintain relationships with target media within the fashion and luxury industries and represent the brand at industry events as required; Working with the Head of Finance, prepare budgets; Measure ROI and KPIs and responsible for budget performance; Develop specific campaigns to create and maintain high levels of customer interaction; Working closely with the European Sales Director and APAC MD to identify, plan and successfully execute marketing and PR activities that will support business objectives; Motivating and ensuring that objectives are implemented by reporting teams; Work closely with product development team to define marketing materials and programs; Manage social media presence and direct programs to improve social media reputation and recognition; Drive continuous analysis of competitive environment and consumer trends, monitoring competition and generating ideas to stand out; Stay up-to-date with digital technology developments; Qualifications Education & Experience: Bachelor's degree in Marketing or Digital Technologies preferred; Professional membership (CIM) an advantage; Leadership Skills Proven work experience as a Marketing/Digital director; Demonstrable experience in designing and implementing successful offline and digital marketing campaigns; Strong understanding of how all current offline and digital marketing channels function; Solid knowledge of offline and online marketing tools and good practice; Experience of managing SEO/SEM, Google Analytics and CRM activities; Familiarity with web design; Excellent analytical and project management skills; Strong team management and communication (written and verbal) skills; Proven track record of success in senior marketing roles; Confident, driven and dynamic leader; Entrepreneurial mind-set with the ability to spot original branding opportunities; Applicants not contacted within six weeks should consider their applications unsuccessful. Information provided by applicants will be treated in strict confidence and will be used for recruitment purpose only. Upload your CV Please upload .doc, .pdf, .docx or .odt files under 5 MB I consent to Luxury Recruit using the above data to send me marketing emails, as detailed in the website privacy policy