We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English. Hybrid for Ringwood, Hampshire office Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English click apply for full job details
Mar 02, 2026
Full time
We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English. Hybrid for Ringwood, Hampshire office Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English click apply for full job details
CCP are delighted to be working with a well-established and growing brand based in Romsey (Southampton), who are looking to recruit a Fluent German Speaking Customer Service Advisor to support their rapidly expanding business. German Customer Service Advisor - 6-Month FTC Salary: £26,500 - £30,000 (DOE) Location: Southampton Working Pattern: Fully on-site Contract: 6-Month Contract Core Hours: 9:00am - 5:00pm (with rare occasional weekends, early and late shifts) IMPORTANT: This role is based in Southampton and is fully on-site. Please only apply if you are located in or within a commutable distance of the area. Due to continued growth and a particularly busy period, our client is seeking customer-focused, proactive individuals who are fluent in German and English to join their friendly and supportive customer service team. This role is ideal for someone who is passionate about delivering an excellent customer experience and enjoys working in a fast-paced, collaborative environment. Key Responsibilities: Handle customer enquiries in German (and English where required) via phone, email, and other communication channels Deliver a high standard of customer service, resolving queries efficiently, professionally, and with empathy Liaise closely with internal teams to ensure a smooth and seamless customer journey Accurately update customer records and internal systems Support the wider customer service function during peak periods About You: Fluent German speaker with strong written and verbal communication skills Confident communicating with customers across multiple channels Customer-focused with a proactive and positive approach Comfortable working in a busy, on-site contact centre environment This is a fantastic opportunity to join a supportive, people-focused, and growing organisation where delivering an outstanding customer experience is at the heart of everything they do. JBRP1_UKTJ
Mar 02, 2026
Full time
CCP are delighted to be working with a well-established and growing brand based in Romsey (Southampton), who are looking to recruit a Fluent German Speaking Customer Service Advisor to support their rapidly expanding business. German Customer Service Advisor - 6-Month FTC Salary: £26,500 - £30,000 (DOE) Location: Southampton Working Pattern: Fully on-site Contract: 6-Month Contract Core Hours: 9:00am - 5:00pm (with rare occasional weekends, early and late shifts) IMPORTANT: This role is based in Southampton and is fully on-site. Please only apply if you are located in or within a commutable distance of the area. Due to continued growth and a particularly busy period, our client is seeking customer-focused, proactive individuals who are fluent in German and English to join their friendly and supportive customer service team. This role is ideal for someone who is passionate about delivering an excellent customer experience and enjoys working in a fast-paced, collaborative environment. Key Responsibilities: Handle customer enquiries in German (and English where required) via phone, email, and other communication channels Deliver a high standard of customer service, resolving queries efficiently, professionally, and with empathy Liaise closely with internal teams to ensure a smooth and seamless customer journey Accurately update customer records and internal systems Support the wider customer service function during peak periods About You: Fluent German speaker with strong written and verbal communication skills Confident communicating with customers across multiple channels Customer-focused with a proactive and positive approach Comfortable working in a busy, on-site contact centre environment This is a fantastic opportunity to join a supportive, people-focused, and growing organisation where delivering an outstanding customer experience is at the heart of everything they do. JBRP1_UKTJ
German Speaking Customer Service Advisor Contract: Permanent Salary : £27,000 + Performance Bonus Location: Newport (Hybrid Working Available) Start Date : ASAP Are you a fluent German speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role. You ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits. Key Responsibilities: Responding to customer queries in both German and English via phone and email Supporting the full lifecycle of claims, from information gathering to resolution Maintaining accurate customer records and case notes in the system Providing clear, empathetic, and professional communication at all times Liaising with other departments to ensure smooth and timely customer support Handling complaints in line with company policy Candidate Requirements: Fluency in both German and English (spoken and written) Strong customer service skills with a desire to deliver excellent experiences Ability to manage multiple tasks with accuracy and attention to detail Confident communication and problem-solving skills Previous experience in customer service or claims handling is an advantage, but not essential Proactive, team-oriented approach with a willingness to learn Benefits Include: £27,000 base salary + performance-related bonus 25 days annual leave (plus the option to buy/sell additional days) 5% matched pension scheme Private medical insurance and life cover Employee assistance programme Comprehensive training and career development support Inclusive, international working environment Wellbeing initiatives and regular team events If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.
Mar 01, 2026
Full time
German Speaking Customer Service Advisor Contract: Permanent Salary : £27,000 + Performance Bonus Location: Newport (Hybrid Working Available) Start Date : ASAP Are you a fluent German speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role. You ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits. Key Responsibilities: Responding to customer queries in both German and English via phone and email Supporting the full lifecycle of claims, from information gathering to resolution Maintaining accurate customer records and case notes in the system Providing clear, empathetic, and professional communication at all times Liaising with other departments to ensure smooth and timely customer support Handling complaints in line with company policy Candidate Requirements: Fluency in both German and English (spoken and written) Strong customer service skills with a desire to deliver excellent experiences Ability to manage multiple tasks with accuracy and attention to detail Confident communication and problem-solving skills Previous experience in customer service or claims handling is an advantage, but not essential Proactive, team-oriented approach with a willingness to learn Benefits Include: £27,000 base salary + performance-related bonus 25 days annual leave (plus the option to buy/sell additional days) 5% matched pension scheme Private medical insurance and life cover Employee assistance programme Comprehensive training and career development support Inclusive, international working environment Wellbeing initiatives and regular team events If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.
Job Title: German Speaking Customer Service Advisor Location: Leicester Salary: 27,500 per year + annual bonus Benefits: 30% staff discount on all current clothing ranges Targeted annual bonus scheme 25 days holiday plus bank holidays Online benefits portal with retail and entertainment discounts Virtual GP service for you and your household Free onsite parking Friendly, multilingual team environment Hours: Monday to Friday, shifts between 9:00am and 7:00pm (9:00am-5:00pm, 10:00am-6:00pm, 11:00am-7:00pm) About the Company Join an international retail brand recognised for its strong European presence and commitment to delivering exceptional customer experiences. You'll be part of a supportive multilingual team, helping customers across the UK, Europe, and the US while ensuring every interaction reflects the company's high service standards. The Role As a German Speaking Customer Service Advisor, you'll communicate with customers across phone, email, and chat channels to provide first-class support and maintain satisfaction. You'll play a key role in strengthening customer loyalty and enhancing the overall service experience. What You'll Do Answer customer enquiries via phone, email, and chat, delivering a professional and memorable service Handle orders, delivery queries, and refund requests across multiple markets Resolve customer issues quickly and effectively while meeting service targets for quality and response time Maintain a strong knowledge of products and confidently guide customers through their next purchase Work collaboratively with colleagues to uphold consistent standards of customer excellence What We're Looking For Previous customer service experience (retail, office, or contact centre) Fluent in written and spoken German and English Excellent communication and listening skills Friendly, lively, and professional manner Calm and adaptable when handling challenging situations Able to work well both independently and in a team Strong problem-solving skills and attention to detail
Feb 27, 2026
Full time
Job Title: German Speaking Customer Service Advisor Location: Leicester Salary: 27,500 per year + annual bonus Benefits: 30% staff discount on all current clothing ranges Targeted annual bonus scheme 25 days holiday plus bank holidays Online benefits portal with retail and entertainment discounts Virtual GP service for you and your household Free onsite parking Friendly, multilingual team environment Hours: Monday to Friday, shifts between 9:00am and 7:00pm (9:00am-5:00pm, 10:00am-6:00pm, 11:00am-7:00pm) About the Company Join an international retail brand recognised for its strong European presence and commitment to delivering exceptional customer experiences. You'll be part of a supportive multilingual team, helping customers across the UK, Europe, and the US while ensuring every interaction reflects the company's high service standards. The Role As a German Speaking Customer Service Advisor, you'll communicate with customers across phone, email, and chat channels to provide first-class support and maintain satisfaction. You'll play a key role in strengthening customer loyalty and enhancing the overall service experience. What You'll Do Answer customer enquiries via phone, email, and chat, delivering a professional and memorable service Handle orders, delivery queries, and refund requests across multiple markets Resolve customer issues quickly and effectively while meeting service targets for quality and response time Maintain a strong knowledge of products and confidently guide customers through their next purchase Work collaboratively with colleagues to uphold consistent standards of customer excellence What We're Looking For Previous customer service experience (retail, office, or contact centre) Fluent in written and spoken German and English Excellent communication and listening skills Friendly, lively, and professional manner Calm and adaptable when handling challenging situations Able to work well both independently and in a team Strong problem-solving skills and attention to detail
Job Title: German Speaking Customer Service Team Leader Location: Leicestershire (commutable from surrounding areas) Salary: 38,000 - 43,000 per annum About the Company We're working with a well-known international retail brand recognised for its high-quality products and exceptional multilingual customer service. They're now looking for an experienced German Speaking Customer Service Team Leader to manage and develop a small European support team, ensuring outstanding service across all markets. The Role As the German Speaking Customer Service Team Leader , you will oversee a small team of German and French-speaking advisors. You'll provide guidance, coaching, and support to ensure a consistently high standard of customer service while driving performance and identifying opportunities for improvement. Lead and support a small team of German and French-speaking advisors Handle complex or escalated customer queries via email, phone, chat, and social media Coach team members and assist with onboarding and training Ensure all customer interactions are resolved efficiently and professionally Collaborate with departments such as logistics, e-commerce, and marketing Identify opportunities for process improvement and share best practices The Candidate Fluent in German (French advantageous) and English, both spoken and written Minimum 2 years' experience in customer service Experience handling escalated or complex queries Strong communication, problem-solving, and team-support skills Able to work independently and as part of a team Key Benefits Competitive salary Career development and progression opportunities Excellent working environment within a growing business How to Apply To apply for the German Speaking Customer Service Team Leader position, click Apply Now and one of our consultants will be in touch to discuss your application and next steps.
Feb 27, 2026
Full time
Job Title: German Speaking Customer Service Team Leader Location: Leicestershire (commutable from surrounding areas) Salary: 38,000 - 43,000 per annum About the Company We're working with a well-known international retail brand recognised for its high-quality products and exceptional multilingual customer service. They're now looking for an experienced German Speaking Customer Service Team Leader to manage and develop a small European support team, ensuring outstanding service across all markets. The Role As the German Speaking Customer Service Team Leader , you will oversee a small team of German and French-speaking advisors. You'll provide guidance, coaching, and support to ensure a consistently high standard of customer service while driving performance and identifying opportunities for improvement. Lead and support a small team of German and French-speaking advisors Handle complex or escalated customer queries via email, phone, chat, and social media Coach team members and assist with onboarding and training Ensure all customer interactions are resolved efficiently and professionally Collaborate with departments such as logistics, e-commerce, and marketing Identify opportunities for process improvement and share best practices The Candidate Fluent in German (French advantageous) and English, both spoken and written Minimum 2 years' experience in customer service Experience handling escalated or complex queries Strong communication, problem-solving, and team-support skills Able to work independently and as part of a team Key Benefits Competitive salary Career development and progression opportunities Excellent working environment within a growing business How to Apply To apply for the German Speaking Customer Service Team Leader position, click Apply Now and one of our consultants will be in touch to discuss your application and next steps.
We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English. Hybrid for Ringwood, Hampshire office Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. You will be communicating directly with customers on the phone, by email, social media and live web chat. The Bilingual Customer Service Advisor will report into the German Team Leader. You should have: A natural ability to communicate and empathise A confident and professional manner A real willingness to help a customer with their challenge The desire to have fun at work! Salary: £26,312 per annum Location: Hybrid for Ringwood, Hampshire office Hours: 40 paid hours per week. Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning. IIP Accredited Employer great working culture of fun and sociable team environment Pension Scheme with Standard Life Eye test vouchers and discounts Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally) Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards To apply for this Multilingual Customer Service Advisor position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details.
Feb 24, 2026
Full time
We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English. Hybrid for Ringwood, Hampshire office Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. You will be communicating directly with customers on the phone, by email, social media and live web chat. The Bilingual Customer Service Advisor will report into the German Team Leader. You should have: A natural ability to communicate and empathise A confident and professional manner A real willingness to help a customer with their challenge The desire to have fun at work! Salary: £26,312 per annum Location: Hybrid for Ringwood, Hampshire office Hours: 40 paid hours per week. Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning. IIP Accredited Employer great working culture of fun and sociable team environment Pension Scheme with Standard Life Eye test vouchers and discounts Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally) Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards To apply for this Multilingual Customer Service Advisor position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details.
We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English. Hybrid for London office Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. You will be communicating directly with customers on the phone, by email, social media and live web chat. The Bilingual Customer Service Advisor will report into the German Team Leader. You should have: A natural ability to communicate and empathise A confident and professional manner A real willingness to help a customer with their challenge The desire to have fun at work! Salary: £26,312 per annum Location: Hybrid for London office Hours: 40 paid hours per week. Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning. IIP Accredited Employer great working culture of fun and sociable team environment Pension Scheme with Standard Life Eye test vouchers and discounts Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally) Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards To apply for this Multilingual Customer Service Advisor position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details.
Feb 19, 2026
Full time
We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English. Hybrid for London office Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. You will be communicating directly with customers on the phone, by email, social media and live web chat. The Bilingual Customer Service Advisor will report into the German Team Leader. You should have: A natural ability to communicate and empathise A confident and professional manner A real willingness to help a customer with their challenge The desire to have fun at work! Salary: £26,312 per annum Location: Hybrid for London office Hours: 40 paid hours per week. Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning. IIP Accredited Employer great working culture of fun and sociable team environment Pension Scheme with Standard Life Eye test vouchers and discounts Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally) Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards To apply for this Multilingual Customer Service Advisor position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details.
Are you currently looking for an exciting new opportunity with a growing company that truly recognises and rewards success as well as offering comprehensive training? Perhaps you are currently working in retail or hospitality and fancy a change or maybe you have just finished studying and are looking to kick start your career. As long as you are enthusiastic, polite, professional and organised then this could be the perfect opportunity for you. Rotas available 2 weeks prior. Temp-Perm assignment. Hybrid role, 80% working from home after training. You will deal directly with customer queries via the phone, email, live web chat, and will provide a fantastic customer experience by responding quickly and professionally. Job Duties entail for German Speaking Customer Advisor: Acting as a liaison between customers and company, ensuring smooth communication and resolution of inquiries. Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner. Inquiries will range from delivery to warranties, all advisors will be trained on all aspects of the role to ensure customers have one call resolution. Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction. Documenting interactions accurately and updating customer information in the company database. Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary. Maintaining a high level of professionalism and adhering to company guidelines and policies. Skills and Requirements for German Speaking Customer Advisor: Ability to communicate efficiently in German and English Excellent telephone manner Excellent numeracy and literacy Excellent customer service skills Good analytical, decision making and problem solving abilities Previous call centre/back office experience (desirable) 40 hours per week - Hybrid role, 80% WFH after training. Customer service, German speaking, German role, Advisor roles
Feb 19, 2026
Full time
Are you currently looking for an exciting new opportunity with a growing company that truly recognises and rewards success as well as offering comprehensive training? Perhaps you are currently working in retail or hospitality and fancy a change or maybe you have just finished studying and are looking to kick start your career. As long as you are enthusiastic, polite, professional and organised then this could be the perfect opportunity for you. Rotas available 2 weeks prior. Temp-Perm assignment. Hybrid role, 80% working from home after training. You will deal directly with customer queries via the phone, email, live web chat, and will provide a fantastic customer experience by responding quickly and professionally. Job Duties entail for German Speaking Customer Advisor: Acting as a liaison between customers and company, ensuring smooth communication and resolution of inquiries. Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner. Inquiries will range from delivery to warranties, all advisors will be trained on all aspects of the role to ensure customers have one call resolution. Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction. Documenting interactions accurately and updating customer information in the company database. Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary. Maintaining a high level of professionalism and adhering to company guidelines and policies. Skills and Requirements for German Speaking Customer Advisor: Ability to communicate efficiently in German and English Excellent telephone manner Excellent numeracy and literacy Excellent customer service skills Good analytical, decision making and problem solving abilities Previous call centre/back office experience (desirable) 40 hours per week - Hybrid role, 80% WFH after training. Customer service, German speaking, German role, Advisor roles
