Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. This role will be looking after Centre Stage, Hot Shots and Green Baize. You will take accountability for leading the venues during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the teams day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 14, 2026
Full time
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. This role will be looking after Centre Stage, Hot Shots and Green Baize. You will take accountability for leading the venues during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the teams day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description This isn't just a bar management role - it's your chance to take the reins of three of our most iconic, high energy venues and bring them to life every single day. As our Bars Manager, you'll be at the heart of the action, leading the teams behind Studio 36 (our flagship entertainment venue where headline acts perform), Jellyfish (our stylish cocktail lounge), and Skyline Bar (the beating heart of our famous Skyline Pavilion). If you thrive in fast paced environments, love creating unforgettable guest moments, and have the passion to lead large, dynamic teams, this role puts you right where the magic happens. You'll set the tone, drive the atmosphere, and make sure every drink poured, every interaction delivered, and every shift run feels exceptional. You will: Deliver a brilliantly executed bar experience through fast, safe, friendly service and consistent product quality. Champion commercial success by maximising stock yield, managing cellar and product controls, and driving sales through product mix, upselling, and activation. Use insight (P&L, SPH, stock results, yield reports, NPS, team data, guest volumes) to make informed decisions that elevate performance. Be highly visible on the floor, leading standards, coaching in real time, and interacting with guests to create memorable moments. KPIs Guest NPS (overall, speed of service, quality of serve) eNPS & team engagement Stock yield %, stock loss, line variances, waste & compliance Revenue growth, SPH, Bserve volumes & category sales mix P&L delivery vs. budget Payroll management & labour productivity RPRPRT - Right People, Right Place, Right Time Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) Team retention & development progress General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) Own the full guest experience within the bar, ensuring speed, quality and friendliness of service during all trade patterns. Actively manage guest flow to reduce queue times and maintain a lively, well organised bar environment. Ensure consistency of product delivery across all WET categories (draught, spirits, cocktails, hot beverages, premium serves). Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible. Be highly visible during peak trading to support, coach, and solve issues in real time. Commercial, Stock & Business Performance Full accountability for stock results, including: stock yield performance line checks waste reduction stock rotation & product care safe cellar management cash variances Use stock reports to identify patterns, risks or opportunities and implement action plans to improve yields and reduce loss. Contribute ideas to increase WET sales: premiumisation, product placement, seasonal activation, and upsell training. Deliver labour plans aligned to forecasted demand, improving productivity without compromising service. Complete rotas in SAM 3 weeks ahead and ensure accuracy in payroll closing. Drive the profitability of the bar through margins, SPH, ATV, and effective promotions. Team Leadership, Culture & Development Create clear, measurable objectives for supervisors that drive performance in revenue generation, queue management, profit protection, compliance, Guest experience, and team experience. Lead and develop a positive, high performance bar team through coaching, recognition, and hands on guidance. Ensure all team members are fully trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing (Challenge 25, refusals, licensing obligations). Conduct meaningful 1:1s, PDPs, performance reviews and use realtime feedback to support development. Role-model Butlin's Values and Leadership Behaviours at all times. Build a multiskilled team capable of flexing across the resort to meet guest volume and business need. Actively improve team retention through recognition, support, development opportunities and open communication. Operational Excellence, Safety & Compliance Ensure complete compliance with licensing legislation, including Challenge policies, refusals logs, trading hours and responsible retailing. Oversee cellar management to guarantee safety, product quality, proper changeover, gas system handling and hygiene. Maintain full audit readiness across: bar cleanliness and organisation food safety H&S and COSHH security, cash handling and stock holding brand standards Lead venue opening/closing routines and complete daily operational checks. Escalate risks appropriately and own corrective actions. Cross Resort Collaboration & Leadership Work closely with Central Commercial & Procurement to align on product range, price changes and yield objectives. Build strong relationships with leadership teams and peers across all resorts to share ideas and improve performance. Support other venues and departments when operational needs shift Championing Butlin's Team member plus modelling optimisation labour alongside other resort leaders. Key Knowledge/Experience & Qualification Requirements Demonstrable leadership experience within a WET led bar, pub, Night club or high-volume hospitality environment. Strong understanding of cellar management, stock controls, licensing law and responsible alcohol retailing. Proven commercial acumen with experience delivering stock yield targets and improving financial performance. Experience working with multiskilled teams in fast paced, high-volume operations. Strong coaching ability, able to upskill teams in service, product knowledge, and operational excellence. Skilled in rota planning, forecasting and managing labour to demand. Confident communicator who can influence, motivate, and adapt quickly to changing needs. Strong problem solver with the ability to stay calm and lead during pressured trading periods. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Problem solving Providing feedback. Communicate business goals and objectives and support team to achieve these targets. Able to manage multiple priorities and can adapt quickly to changing requirements. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 14, 2026
Full time
Description This isn't just a bar management role - it's your chance to take the reins of three of our most iconic, high energy venues and bring them to life every single day. As our Bars Manager, you'll be at the heart of the action, leading the teams behind Studio 36 (our flagship entertainment venue where headline acts perform), Jellyfish (our stylish cocktail lounge), and Skyline Bar (the beating heart of our famous Skyline Pavilion). If you thrive in fast paced environments, love creating unforgettable guest moments, and have the passion to lead large, dynamic teams, this role puts you right where the magic happens. You'll set the tone, drive the atmosphere, and make sure every drink poured, every interaction delivered, and every shift run feels exceptional. You will: Deliver a brilliantly executed bar experience through fast, safe, friendly service and consistent product quality. Champion commercial success by maximising stock yield, managing cellar and product controls, and driving sales through product mix, upselling, and activation. Use insight (P&L, SPH, stock results, yield reports, NPS, team data, guest volumes) to make informed decisions that elevate performance. Be highly visible on the floor, leading standards, coaching in real time, and interacting with guests to create memorable moments. KPIs Guest NPS (overall, speed of service, quality of serve) eNPS & team engagement Stock yield %, stock loss, line variances, waste & compliance Revenue growth, SPH, Bserve volumes & category sales mix P&L delivery vs. budget Payroll management & labour productivity RPRPRT - Right People, Right Place, Right Time Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) Team retention & development progress General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) Own the full guest experience within the bar, ensuring speed, quality and friendliness of service during all trade patterns. Actively manage guest flow to reduce queue times and maintain a lively, well organised bar environment. Ensure consistency of product delivery across all WET categories (draught, spirits, cocktails, hot beverages, premium serves). Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible. Be highly visible during peak trading to support, coach, and solve issues in real time. Commercial, Stock & Business Performance Full accountability for stock results, including: stock yield performance line checks waste reduction stock rotation & product care safe cellar management cash variances Use stock reports to identify patterns, risks or opportunities and implement action plans to improve yields and reduce loss. Contribute ideas to increase WET sales: premiumisation, product placement, seasonal activation, and upsell training. Deliver labour plans aligned to forecasted demand, improving productivity without compromising service. Complete rotas in SAM 3 weeks ahead and ensure accuracy in payroll closing. Drive the profitability of the bar through margins, SPH, ATV, and effective promotions. Team Leadership, Culture & Development Create clear, measurable objectives for supervisors that drive performance in revenue generation, queue management, profit protection, compliance, Guest experience, and team experience. Lead and develop a positive, high performance bar team through coaching, recognition, and hands on guidance. Ensure all team members are fully trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing (Challenge 25, refusals, licensing obligations). Conduct meaningful 1:1s, PDPs, performance reviews and use realtime feedback to support development. Role-model Butlin's Values and Leadership Behaviours at all times. Build a multiskilled team capable of flexing across the resort to meet guest volume and business need. Actively improve team retention through recognition, support, development opportunities and open communication. Operational Excellence, Safety & Compliance Ensure complete compliance with licensing legislation, including Challenge policies, refusals logs, trading hours and responsible retailing. Oversee cellar management to guarantee safety, product quality, proper changeover, gas system handling and hygiene. Maintain full audit readiness across: bar cleanliness and organisation food safety H&S and COSHH security, cash handling and stock holding brand standards Lead venue opening/closing routines and complete daily operational checks. Escalate risks appropriately and own corrective actions. Cross Resort Collaboration & Leadership Work closely with Central Commercial & Procurement to align on product range, price changes and yield objectives. Build strong relationships with leadership teams and peers across all resorts to share ideas and improve performance. Support other venues and departments when operational needs shift Championing Butlin's Team member plus modelling optimisation labour alongside other resort leaders. Key Knowledge/Experience & Qualification Requirements Demonstrable leadership experience within a WET led bar, pub, Night club or high-volume hospitality environment. Strong understanding of cellar management, stock controls, licensing law and responsible alcohol retailing. Proven commercial acumen with experience delivering stock yield targets and improving financial performance. Experience working with multiskilled teams in fast paced, high-volume operations. Strong coaching ability, able to upskill teams in service, product knowledge, and operational excellence. Skilled in rota planning, forecasting and managing labour to demand. Confident communicator who can influence, motivate, and adapt quickly to changing needs. Strong problem solver with the ability to stay calm and lead during pressured trading periods. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Problem solving Providing feedback. Communicate business goals and objectives and support team to achieve these targets. Able to manage multiple priorities and can adapt quickly to changing requirements. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Overview Store ManagerHere at Cuppacoff we are a diverse organisation and operate a broad range of hospitality franchises across the UK. We aspire to be the best of the best and reflect this in our teams across the country.One of our franchises is Costa Coffee, we want to join them in their mission to inspire the world to love great coffee. Were all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. And youll be leading from the front, taking your store to new heights with your experience, resourcefulness and wonderful team. Its going to be a thrilling ride.A bit about the roleEverything and we mean everything is yours. The store, stock, standards, team, labour, customers and coffee, coffee, coffee. Its all yours to own and grow. So go ahead and make it your own. What's involved? Creating the perfect space for customers to kick back with our coffee in our Gorgie Store Drumming up fresh ideas that meet customers ever-changing wants and needs Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition Inspiring your team to deliver oustanding service to our guests Training and developing your team to reach their full potential Engaging with your local community, transforming your store into a hive for local events. A bit about you A passion for coffee and people is just start of what were looking for. What else makes a great Store Manager? Experience in leading a store team and inspiring them to strive for excellence. A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity A brand ambassador who ensures attention to brand standards An ambitious character who wants to be part of our growth journey Ability to thrive under pressure and execute at pace Experience of managing, coaching and developing team members they could be our future leaders. What we can offer We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits: Up to £30000 per annum dependant on experience 40 hour week contract 28 days holiday (inclusive of Bank Holidays) Bespoke training and development to suit your career aspirations Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks Costa Employee Discount Card 25% off food & drinks in any Costa store when youre not working Company pension Opportunity to impact your local community by getting involved And if this isn't enough, you'll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education. A bit about us At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. Were the No. 1 coffee brand in the UK for the 14th year in a row. Here, youll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.For any reasonable adjustments and general queries please contact This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.
Apr 14, 2026
Full time
Overview Store ManagerHere at Cuppacoff we are a diverse organisation and operate a broad range of hospitality franchises across the UK. We aspire to be the best of the best and reflect this in our teams across the country.One of our franchises is Costa Coffee, we want to join them in their mission to inspire the world to love great coffee. Were all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. And youll be leading from the front, taking your store to new heights with your experience, resourcefulness and wonderful team. Its going to be a thrilling ride.A bit about the roleEverything and we mean everything is yours. The store, stock, standards, team, labour, customers and coffee, coffee, coffee. Its all yours to own and grow. So go ahead and make it your own. What's involved? Creating the perfect space for customers to kick back with our coffee in our Gorgie Store Drumming up fresh ideas that meet customers ever-changing wants and needs Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition Inspiring your team to deliver oustanding service to our guests Training and developing your team to reach their full potential Engaging with your local community, transforming your store into a hive for local events. A bit about you A passion for coffee and people is just start of what were looking for. What else makes a great Store Manager? Experience in leading a store team and inspiring them to strive for excellence. A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity A brand ambassador who ensures attention to brand standards An ambitious character who wants to be part of our growth journey Ability to thrive under pressure and execute at pace Experience of managing, coaching and developing team members they could be our future leaders. What we can offer We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits: Up to £30000 per annum dependant on experience 40 hour week contract 28 days holiday (inclusive of Bank Holidays) Bespoke training and development to suit your career aspirations Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks Costa Employee Discount Card 25% off food & drinks in any Costa store when youre not working Company pension Opportunity to impact your local community by getting involved And if this isn't enough, you'll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education. A bit about us At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. Were the No. 1 coffee brand in the UK for the 14th year in a row. Here, youll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.For any reasonable adjustments and general queries please contact This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.
Description Step into a role where your leadership, energy and passion for retail truly shine. As our Assistant Manager, you'll play a key part in driving the day to day success of our supermarket - creating an outstanding guest experience, delivering strong commercial results, and setting the standard for operational excellence. You'll be a visible, hands on leader who inspires the team, champions great service, and confidently takes the reins whenever the Manager is away. This is your chance to make a real impact in a fast paced, guest focused environment where no two days feel the same. KPIs You'll help drive and influence: • Guest NPS • Stock yield %, stock loss, line variances, waste & compliance • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Guest spend per head • Retail Performance General Duties & Key Accountabilities Operational Management Support the smooth daily running of the shop. Open and close the premises in line with company procedures. Ensure compliance with company policies, health & safety, and security standards. Maintain high standards of visual merchandising and store presentation. Monitor and manage stock levels, deliveries, and stock control processes. Team Leadership Supervise and motivate team members to deliver excellent service to our guests. Support recruitment, onboarding, and training of new staff. Deliver coaching and performance feedback. Assist in rota planning and workforce scheduling. Step up to manage the team in the absence of the Manager. Customer Experience Deliver exceptional guest experience and resolve escalated customer queries or complaints. Drive a guest-first culture within the team. Ensure a welcoming, inclusive, and professional shop environment. Commercial Performance Support delivery of sales targets and KPIs. Monitor daily sales performance and identify opportunities to increase revenue. Promote upselling, cross-selling, and promotional activity. Support cost control, waste management, and margin protection. Cash & Compliance Oversee cash handling, banking, and reconciliation procedures. Ensure compliance with age-restricted sales (where applicable). Support audit preparation and compliance checks. Key Knowledge/Experience & Qualification Requirements Previous experience in a leadership role within a retail environment is essential Experience of leading a team Strong customer/ guest experience skills Cash handling experience Experience in supporting with right people, right place, right time Experience in a fast paced environment . Confident communication skills with the ability to motivate and guide others. Ability to remain calm, organised and effective during pressured trading periods. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 14, 2026
Full time
Description Step into a role where your leadership, energy and passion for retail truly shine. As our Assistant Manager, you'll play a key part in driving the day to day success of our supermarket - creating an outstanding guest experience, delivering strong commercial results, and setting the standard for operational excellence. You'll be a visible, hands on leader who inspires the team, champions great service, and confidently takes the reins whenever the Manager is away. This is your chance to make a real impact in a fast paced, guest focused environment where no two days feel the same. KPIs You'll help drive and influence: • Guest NPS • Stock yield %, stock loss, line variances, waste & compliance • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Guest spend per head • Retail Performance General Duties & Key Accountabilities Operational Management Support the smooth daily running of the shop. Open and close the premises in line with company procedures. Ensure compliance with company policies, health & safety, and security standards. Maintain high standards of visual merchandising and store presentation. Monitor and manage stock levels, deliveries, and stock control processes. Team Leadership Supervise and motivate team members to deliver excellent service to our guests. Support recruitment, onboarding, and training of new staff. Deliver coaching and performance feedback. Assist in rota planning and workforce scheduling. Step up to manage the team in the absence of the Manager. Customer Experience Deliver exceptional guest experience and resolve escalated customer queries or complaints. Drive a guest-first culture within the team. Ensure a welcoming, inclusive, and professional shop environment. Commercial Performance Support delivery of sales targets and KPIs. Monitor daily sales performance and identify opportunities to increase revenue. Promote upselling, cross-selling, and promotional activity. Support cost control, waste management, and margin protection. Cash & Compliance Oversee cash handling, banking, and reconciliation procedures. Ensure compliance with age-restricted sales (where applicable). Support audit preparation and compliance checks. Key Knowledge/Experience & Qualification Requirements Previous experience in a leadership role within a retail environment is essential Experience of leading a team Strong customer/ guest experience skills Cash handling experience Experience in supporting with right people, right place, right time Experience in a fast paced environment . Confident communication skills with the ability to motivate and guide others. Ability to remain calm, organised and effective during pressured trading periods. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description Lead, Inspire and Elevate Our Retail Experiences We're looking for a passionate and driven Shops Manager to take the lead across a vibrant portfolio of retail venues at the heart of our resort. This is a role for someone who loves creating memorable guest experiences, thrives in a fast paced environment, and takes real pride in shaping high performing, engaging retail spaces. You'll oversee an exciting mix of outlets - The Butlin's Store, Mega Treats, Toy Box, Show Time Studio and The Hire Shop - each offering something unique to our guests. From toys and treats to merchandise, photography and equipment hire, you'll bring consistency, creativity and commercial focus to every venue you lead. You will: Lead with passion , inspiring your teams across multiple venues to deliver exceptional service, strong retail standards and unforgettable guest interactions. Drive commercial success , using your retail expertise to grow sales, optimise stock integrity, reduce waste and deliver standout visual merchandising. Use insight to elevate performance , analysing NPS, sales mix, footfall, stock results and team data to make smart decisions that enhance both guest experience and commercial outcomes. Be a visible, hands on leader , coaching your teams in real time, setting clear expectations and ensuring every venue looks fantastic and operates safely and efficiently. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix performance • Stock loss %, waste %, scanning accuracy & stock integrity • Hire Shop compliance, equipment tracking & damage reduction • Photo package sales & conversion • Labour productivity & deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention) • Team retention & development progress General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation. • Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency. • Use NPS insights and guest comments to improve service flow, queue management and shop layout. • Lead from the front during peak trading, supporting the team with real time coaching and visibility. • Ensure the photography and hire experiences are hassle free, safe and add value to the guest stay. Commercial, Stock & Business Performance • Full accountability for stock performance across all satellite shops including: stock integrity & variances waste reduction product movement & rotation loss prevention routines accurate tills & scanning • Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability. • Work with Central Commercial teams to implement promotional activity, price reviews and range changes. • Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection). • Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage. • Ensure accurate payroll processes and support rota creation as required. Team Leadership, Culture & Development • Lead a multivenue team through coaching, communication and daily operational support. • Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention. • Support 1:1s, PDPs, performance reviews and succession planning. • Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours across all retail outlets. • Build a multiskilled workforce able to flex across different shop types and support other retail areas. • Drive retention by creating a supportive, positive and development focused culture. Operational Excellence, Safety & Compliance • Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security. • Ensure strong cash handling routines including floats, safe checks, variances and escalation. • Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas. • Ensure all hire shop activity is safe, tracked, logged and well documented (returns, damage checks, equipment cleaning). • Lead opening/closing routines and complete daily checks. • Escalate risks and implement corrective actions promptly. Cross Resort Collaboration & Leadership • Work closely with Commercial & Procurement to deliver range, promotions and price execution. • Partner with Loss Prevention on stock variance, shrinkage and compliance. • Collaborate with Entertainment and Guest Operations to support photography needs and resort events. • Share best practice across resorts to improve consistency and performance. • Support wider resort operations during peak arrival days and largescale events. Key Knowledge/Experience & Qualification Requirements • Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail) is essential. • Strong understanding of stock controls, loss prevention, waste management and retail operations. • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays. • Understanding of basic photography retail or willingness to learn photo sales processes. • Experience managing labour to demand and working with multiskilled teams. • Strong communicator able to motivate, coach and influence teams. • Problem solver who can stay calm and lead across multiple venues during peak trading. • Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 13, 2026
Full time
Description Lead, Inspire and Elevate Our Retail Experiences We're looking for a passionate and driven Shops Manager to take the lead across a vibrant portfolio of retail venues at the heart of our resort. This is a role for someone who loves creating memorable guest experiences, thrives in a fast paced environment, and takes real pride in shaping high performing, engaging retail spaces. You'll oversee an exciting mix of outlets - The Butlin's Store, Mega Treats, Toy Box, Show Time Studio and The Hire Shop - each offering something unique to our guests. From toys and treats to merchandise, photography and equipment hire, you'll bring consistency, creativity and commercial focus to every venue you lead. You will: Lead with passion , inspiring your teams across multiple venues to deliver exceptional service, strong retail standards and unforgettable guest interactions. Drive commercial success , using your retail expertise to grow sales, optimise stock integrity, reduce waste and deliver standout visual merchandising. Use insight to elevate performance , analysing NPS, sales mix, footfall, stock results and team data to make smart decisions that enhance both guest experience and commercial outcomes. Be a visible, hands on leader , coaching your teams in real time, setting clear expectations and ensuring every venue looks fantastic and operates safely and efficiently. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix performance • Stock loss %, waste %, scanning accuracy & stock integrity • Hire Shop compliance, equipment tracking & damage reduction • Photo package sales & conversion • Labour productivity & deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention) • Team retention & development progress General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation. • Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency. • Use NPS insights and guest comments to improve service flow, queue management and shop layout. • Lead from the front during peak trading, supporting the team with real time coaching and visibility. • Ensure the photography and hire experiences are hassle free, safe and add value to the guest stay. Commercial, Stock & Business Performance • Full accountability for stock performance across all satellite shops including: stock integrity & variances waste reduction product movement & rotation loss prevention routines accurate tills & scanning • Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability. • Work with Central Commercial teams to implement promotional activity, price reviews and range changes. • Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection). • Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage. • Ensure accurate payroll processes and support rota creation as required. Team Leadership, Culture & Development • Lead a multivenue team through coaching, communication and daily operational support. • Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention. • Support 1:1s, PDPs, performance reviews and succession planning. • Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours across all retail outlets. • Build a multiskilled workforce able to flex across different shop types and support other retail areas. • Drive retention by creating a supportive, positive and development focused culture. Operational Excellence, Safety & Compliance • Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security. • Ensure strong cash handling routines including floats, safe checks, variances and escalation. • Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas. • Ensure all hire shop activity is safe, tracked, logged and well documented (returns, damage checks, equipment cleaning). • Lead opening/closing routines and complete daily checks. • Escalate risks and implement corrective actions promptly. Cross Resort Collaboration & Leadership • Work closely with Commercial & Procurement to deliver range, promotions and price execution. • Partner with Loss Prevention on stock variance, shrinkage and compliance. • Collaborate with Entertainment and Guest Operations to support photography needs and resort events. • Share best practice across resorts to improve consistency and performance. • Support wider resort operations during peak arrival days and largescale events. Key Knowledge/Experience & Qualification Requirements • Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail) is essential. • Strong understanding of stock controls, loss prevention, waste management and retail operations. • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays. • Understanding of basic photography retail or willingness to learn photo sales processes. • Experience managing labour to demand and working with multiskilled teams. • Strong communicator able to motivate, coach and influence teams. • Problem solver who can stay calm and lead across multiple venues during peak trading. • Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description Step into a role where you'll bring passion, pace and personality to a vibrant mix of retail venues across the resort. As our Assistant Satellite Shops Manager, you'll play a key part in delivering brilliant guest experiences, supporting commercial success and keeping our shops looking fantastic day after day. You'll be the right hand to the Satellite Shops Manager, ensuring plans, standards and processes are delivered consistently - and confidently taking the lead whenever they're not on shift. This is a hands on leadership role where you'll guide teams, elevate service and help shape engaging, well presented retail environments that guests love. You'll support an exciting portfolio of venues including The Butlin's Store, Mega Treats, Toy Box, Show Time Studios and The Hire Shop - each with its own personality, product mix and opportunities to shine. You will: • Implement commercial, operational and visual merchandising plans set by the Satellite Shops Manager. • Drive accurate stock routines, loss prevention standards and product availability across all outlets. • Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix support • Stock loss %, waste %, scanning accuracy & stock integrity • Hire shop compliance, equipment handling & damage reduction • Photo package sales & conversion support • Labour productivity & on shift deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Team retention & development support General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Satellite Shops Manager. • Ensure store presentation, Venue standards, cleanliness, signage and stock availability are maintained daily. • Support queue management, service flow and guest interactions during peak periods. • Provide hands on coaching on the shop floor, modelling positive, friendly and helpful service. • Support the delivery of safe and smooth photography and hire shop experiences. Commercial, Stock & Business Performance • Support stock routines across all shops, including: stock integrity checks waste logging product rotation loss prevention routines accurate scanning & till operations • Implement merchandising, seasonal displays and promotional activity as briefed by the Satellite Shops Manager. • Support sales performance by ensuring the team understands daily priorities, promotions and product focus areas. • Ensure labour plans created by the Manager are deployed correctly on shift. • Support rota preparation, payroll accuracy and real time staffing decisions. • Contribute to the delivery of photography and hire shop profitability through strong execution of processes. Team Leadership, Culture & Development • Lead the team on shift, ensuring clear communication, strong standards and consistent expectations. • Deliver on shift coaching, induction support and training in guest service, scanning accuracy, Venue standards and loss prevention. • Support 1:1s, PDPs, performance conversations and succession planning as directed. • Create daily and weekly objectives for Shift Managers that support revenue generation, queue management, profit protection, compliance, Guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours at all times. • Help develop a multi skilled team capable of working across all retail outlets. • Contribute to team retention by fostering a positive, supportive and inclusive team culture. Operational Excellence, Safety & Compliance • Ensure compliance with food safety (sweets), H&S, COSHH, security, loss prevention and relevant licensing requirements. • Support robust cash handling processes, including floats, safe checks, variances and escalation. • Maintain audit readiness across retail stores, stockrooms, photography zones and hire shop areas. • Ensure hire shop equipment is safely logged, checked, cleaned and documented. • Complete daily opening/closing routines and escalate risks promptly. • Take full accountability for safe operations during the Satellite Shops Manager's absence. Cross Resort Collaboration & Leadership • Support the Satellite Shops Manager in working with Commercial & Procurement on range, pricing and promotional execution. • Partner with Loss Prevention to support variance control and shrink reduction. • Collaborate with Entertainment and Guest Operations for photography support at resort events. • Share best practice with peers across the resort and support cross venue needs during peak periods. • Support wider resort operations including arrivals and large scale trading surges. Key Knowledge/Experience & Qualification Requirements • Experience in a retail, photo retail, gift, toys, sweets or convenience environment. • Understanding of stock processes, loss prevention routines and retail standards. • Willingness to learn photo retail processes and hire shop procedures. • Experience supervising shifts, coaching others or leading small teams. • Strong communication skills with the ability to motivate and support team members. • Ability to stay calm, organised and effective during busy trading periods. • Problem solving skills with a hands on, proactive approach. • Ability to prioritise effectively across multiple venues and adapt to fast changing needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 13, 2026
Full time
Description Step into a role where you'll bring passion, pace and personality to a vibrant mix of retail venues across the resort. As our Assistant Satellite Shops Manager, you'll play a key part in delivering brilliant guest experiences, supporting commercial success and keeping our shops looking fantastic day after day. You'll be the right hand to the Satellite Shops Manager, ensuring plans, standards and processes are delivered consistently - and confidently taking the lead whenever they're not on shift. This is a hands on leadership role where you'll guide teams, elevate service and help shape engaging, well presented retail environments that guests love. You'll support an exciting portfolio of venues including The Butlin's Store, Mega Treats, Toy Box, Show Time Studios and The Hire Shop - each with its own personality, product mix and opportunities to shine. You will: • Implement commercial, operational and visual merchandising plans set by the Satellite Shops Manager. • Drive accurate stock routines, loss prevention standards and product availability across all outlets. • Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix support • Stock loss %, waste %, scanning accuracy & stock integrity • Hire shop compliance, equipment handling & damage reduction • Photo package sales & conversion support • Labour productivity & on shift deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Team retention & development support General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Satellite Shops Manager. • Ensure store presentation, Venue standards, cleanliness, signage and stock availability are maintained daily. • Support queue management, service flow and guest interactions during peak periods. • Provide hands on coaching on the shop floor, modelling positive, friendly and helpful service. • Support the delivery of safe and smooth photography and hire shop experiences. Commercial, Stock & Business Performance • Support stock routines across all shops, including: stock integrity checks waste logging product rotation loss prevention routines accurate scanning & till operations • Implement merchandising, seasonal displays and promotional activity as briefed by the Satellite Shops Manager. • Support sales performance by ensuring the team understands daily priorities, promotions and product focus areas. • Ensure labour plans created by the Manager are deployed correctly on shift. • Support rota preparation, payroll accuracy and real time staffing decisions. • Contribute to the delivery of photography and hire shop profitability through strong execution of processes. Team Leadership, Culture & Development • Lead the team on shift, ensuring clear communication, strong standards and consistent expectations. • Deliver on shift coaching, induction support and training in guest service, scanning accuracy, Venue standards and loss prevention. • Support 1:1s, PDPs, performance conversations and succession planning as directed. • Create daily and weekly objectives for Shift Managers that support revenue generation, queue management, profit protection, compliance, Guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours at all times. • Help develop a multi skilled team capable of working across all retail outlets. • Contribute to team retention by fostering a positive, supportive and inclusive team culture. Operational Excellence, Safety & Compliance • Ensure compliance with food safety (sweets), H&S, COSHH, security, loss prevention and relevant licensing requirements. • Support robust cash handling processes, including floats, safe checks, variances and escalation. • Maintain audit readiness across retail stores, stockrooms, photography zones and hire shop areas. • Ensure hire shop equipment is safely logged, checked, cleaned and documented. • Complete daily opening/closing routines and escalate risks promptly. • Take full accountability for safe operations during the Satellite Shops Manager's absence. Cross Resort Collaboration & Leadership • Support the Satellite Shops Manager in working with Commercial & Procurement on range, pricing and promotional execution. • Partner with Loss Prevention to support variance control and shrink reduction. • Collaborate with Entertainment and Guest Operations for photography support at resort events. • Share best practice with peers across the resort and support cross venue needs during peak periods. • Support wider resort operations including arrivals and large scale trading surges. Key Knowledge/Experience & Qualification Requirements • Experience in a retail, photo retail, gift, toys, sweets or convenience environment. • Understanding of stock processes, loss prevention routines and retail standards. • Willingness to learn photo retail processes and hire shop procedures. • Experience supervising shifts, coaching others or leading small teams. • Strong communication skills with the ability to motivate and support team members. • Ability to stay calm, organised and effective during busy trading periods. • Problem solving skills with a hands on, proactive approach. • Ability to prioritise effectively across multiple venues and adapt to fast changing needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 13, 2026
Full time
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description As our Satellites Manager, you are the heartbeat of our resort's diverse retail world. You won't just be managing one shop; you'll lead a vibrant portfolio of multi-venue outlets-from toys and sweets to photography and equipment hire. Your mission is to blend exceptional guest experiences with top-tier commercial performance. You will be a master of insight, using NPS, sales mix, footfall, and team data to implement improvements that elevate every guest's stay. You'll be a highly visible leader, coaching your teams in real-time to ensure every venue is presented to brand standard, engaging, and safe. Key Responsibilities Guest Experience & Retail Service Leadership Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation. Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency. Use NPS insights and guest comments to improve service flow, queue management and shop layout. Lead from the front during peak trading, supporting the team with real-time coaching and visibility. Ensure the photography and hire experiences are hassle-free, safe and add value to the guest stay. Commercial, Stock & Business Performance Full accountability for stock performance across all satellite shops including: Stock integrity & variances Waste reduction Product movement & rotation Loss prevention routines accurate tills & scanning Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability. Work with Central Commercial teams to implement promotional activity, price reviews and range changes. Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection). Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage. Ensure accurate payroll processes and support rota creation as required. Team Leadership, Culture & Development Lead a multi-venue team through coaching, communication and daily operational support. Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention. Support 1:1s, PDPs, performance reviews and succession planning. Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience. Role-model Butlin's Values and Leadership Behaviours across all retail outlets. Build a multi-skilled workforce able to flex across different shop types and support other retail areas. Drive retention by creating a supportive, positive and development-focused culture. Operational Excellence, Safety & Compliance Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security. Ensure strong cash handling routines including floats, safe checks, variances and escalation. Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas. Ensure all hire shop activity is safe, tracked, logged and well-documented (returns, damage checks, equipment cleaning). Lead opening/closing routines and complete daily checks. Escalate risks and implement corrective actions promptly. Cross-Resort Collaboration & Leadership Work closely with Commercial & Procurement to deliver range, promotions and price execution. Partner with Loss Prevention on stock variance, shrinkage and compliance. Collaborate with Entertainment and Guest Operations to support photography needs and resort events. Share best practice across resorts to improve consistency and performance. Support wider resort operations during peak arrival days and large-scale events. KPI'S Guest NPS & retail shopping experience eNPS & team engagement Sales growth & category mix performance Stock loss %, waste %, scanning accuracy & stock integrity Hire Shop compliance, equipment tracking & damage reduction Photo package sales & conversion Labour productivity & deployment accuracy RPRPRT - Right People, Right Place, Right Time Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention) Team retention & development progress Skills, Knowledge & Expertise Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail). Strong understanding of stock controls, loss prevention, waste management and retail operations. • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays. Understanding of basic photography retail or willingness to learn photo sales processes. Experience managing labour to demand and working with multiskilled teams. Strong communicator able to motivate, coach and influence teams. Problem solver who can stay calm and lead across multiple venues during peak trading. Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs. If you are an experienced retail leader who loves a fast-paced environment and has a passion for delivering world-class guest experiences, we want to hear from you! Take the next step in your career and help us make every guest's stay unforgettable. Click "Apply Now" to submit your application and start your journey with us today! About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 13, 2026
Full time
Description As our Satellites Manager, you are the heartbeat of our resort's diverse retail world. You won't just be managing one shop; you'll lead a vibrant portfolio of multi-venue outlets-from toys and sweets to photography and equipment hire. Your mission is to blend exceptional guest experiences with top-tier commercial performance. You will be a master of insight, using NPS, sales mix, footfall, and team data to implement improvements that elevate every guest's stay. You'll be a highly visible leader, coaching your teams in real-time to ensure every venue is presented to brand standard, engaging, and safe. Key Responsibilities Guest Experience & Retail Service Leadership Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation. Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency. Use NPS insights and guest comments to improve service flow, queue management and shop layout. Lead from the front during peak trading, supporting the team with real-time coaching and visibility. Ensure the photography and hire experiences are hassle-free, safe and add value to the guest stay. Commercial, Stock & Business Performance Full accountability for stock performance across all satellite shops including: Stock integrity & variances Waste reduction Product movement & rotation Loss prevention routines accurate tills & scanning Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability. Work with Central Commercial teams to implement promotional activity, price reviews and range changes. Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection). Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage. Ensure accurate payroll processes and support rota creation as required. Team Leadership, Culture & Development Lead a multi-venue team through coaching, communication and daily operational support. Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention. Support 1:1s, PDPs, performance reviews and succession planning. Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience. Role-model Butlin's Values and Leadership Behaviours across all retail outlets. Build a multi-skilled workforce able to flex across different shop types and support other retail areas. Drive retention by creating a supportive, positive and development-focused culture. Operational Excellence, Safety & Compliance Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security. Ensure strong cash handling routines including floats, safe checks, variances and escalation. Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas. Ensure all hire shop activity is safe, tracked, logged and well-documented (returns, damage checks, equipment cleaning). Lead opening/closing routines and complete daily checks. Escalate risks and implement corrective actions promptly. Cross-Resort Collaboration & Leadership Work closely with Commercial & Procurement to deliver range, promotions and price execution. Partner with Loss Prevention on stock variance, shrinkage and compliance. Collaborate with Entertainment and Guest Operations to support photography needs and resort events. Share best practice across resorts to improve consistency and performance. Support wider resort operations during peak arrival days and large-scale events. KPI'S Guest NPS & retail shopping experience eNPS & team engagement Sales growth & category mix performance Stock loss %, waste %, scanning accuracy & stock integrity Hire Shop compliance, equipment tracking & damage reduction Photo package sales & conversion Labour productivity & deployment accuracy RPRPRT - Right People, Right Place, Right Time Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention) Team retention & development progress Skills, Knowledge & Expertise Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail). Strong understanding of stock controls, loss prevention, waste management and retail operations. • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays. Understanding of basic photography retail or willingness to learn photo sales processes. Experience managing labour to demand and working with multiskilled teams. Strong communicator able to motivate, coach and influence teams. Problem solver who can stay calm and lead across multiple venues during peak trading. Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs. If you are an experienced retail leader who loves a fast-paced environment and has a passion for delivering world-class guest experiences, we want to hear from you! Take the next step in your career and help us make every guest's stay unforgettable. Click "Apply Now" to submit your application and start your journey with us today! About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Job Title: Assistant Store ManagerSalary: £13.35 per hour - 32 Hours per WeekRole Type: Permanent - 32 Hours per WeekLocation: ExeterLooking for a role where every day feels meaningful? Where style meets sentiment, and your leadership helps create unforgettable moments?We're searching for a passionate and driven Assistant Store Manager to join our client's team. This is more than just retail - it's about helping people celebrate life's most special occasions, guiding them with warmth, confidence, and impeccable service.Why You'll Love This Role: Competitive salary with a rewarding annual bonus Exceptional training to help you grow and thrive Flexible benefits including a holiday buying scheme Enhanced maternity/paternity leave to support your journey Generous staff discounts on products that truly matter Be part of a brand that's growing, evolving, and investing in its people Who We're Looking For: A natural leader who brings energy, empathy, and excellence to everything they do Someone with experience in customer-focused or sales environments, ideally already leading a team A confident communicator who knows how to inspire and support others Detail-oriented, reliable, and driven by results Stylish, professional, and proud of their achievements Someone who understands that great service is about connection, not just transactions What You'll Be Doing: Leading your team to deliver personalised, heartfelt customer experiences Coaching and developing staff to reach their full potential Using insights and data to make smart commercial decisions Creating beautiful, inviting displays that reflect your local customer base Building relationships through local events and community engagement Ensuring the store runs smoothly and reflects the brand's values every day OUR CLIENTOur client is a well-established high street retailer who has had significant growth over the last few years and is planning further growth for the future. The quality of their service and product is exceptional, their customers are their most important asset, and they will do everything they can to make them happy, their passion is at the heart of everything they do! This company continues to go from strength to strength and is a great choice for anyone wanting to further their retail management career!ABOUT USThis Assistant Store Manager role is being handled by McCarthy Recruitment, an award-winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality.Start your journey today. Apply now or find us online: Web: McCarthy Recruitment LinkedIn: McCarthy Recruitment Facebook: McCarthyRecruitment Instagram: McCarthyrecruitment We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query.
Apr 13, 2026
Full time
Job Title: Assistant Store ManagerSalary: £13.35 per hour - 32 Hours per WeekRole Type: Permanent - 32 Hours per WeekLocation: ExeterLooking for a role where every day feels meaningful? Where style meets sentiment, and your leadership helps create unforgettable moments?We're searching for a passionate and driven Assistant Store Manager to join our client's team. This is more than just retail - it's about helping people celebrate life's most special occasions, guiding them with warmth, confidence, and impeccable service.Why You'll Love This Role: Competitive salary with a rewarding annual bonus Exceptional training to help you grow and thrive Flexible benefits including a holiday buying scheme Enhanced maternity/paternity leave to support your journey Generous staff discounts on products that truly matter Be part of a brand that's growing, evolving, and investing in its people Who We're Looking For: A natural leader who brings energy, empathy, and excellence to everything they do Someone with experience in customer-focused or sales environments, ideally already leading a team A confident communicator who knows how to inspire and support others Detail-oriented, reliable, and driven by results Stylish, professional, and proud of their achievements Someone who understands that great service is about connection, not just transactions What You'll Be Doing: Leading your team to deliver personalised, heartfelt customer experiences Coaching and developing staff to reach their full potential Using insights and data to make smart commercial decisions Creating beautiful, inviting displays that reflect your local customer base Building relationships through local events and community engagement Ensuring the store runs smoothly and reflects the brand's values every day OUR CLIENTOur client is a well-established high street retailer who has had significant growth over the last few years and is planning further growth for the future. The quality of their service and product is exceptional, their customers are their most important asset, and they will do everything they can to make them happy, their passion is at the heart of everything they do! This company continues to go from strength to strength and is a great choice for anyone wanting to further their retail management career!ABOUT USThis Assistant Store Manager role is being handled by McCarthy Recruitment, an award-winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality.Start your journey today. Apply now or find us online: Web: McCarthy Recruitment LinkedIn: McCarthy Recruitment Facebook: McCarthyRecruitment Instagram: McCarthyrecruitment We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query.
Assistant Building Manager - Walbrook Building, London, UKAssistant Building Manager - Walbrook Building, London, UKJob ID265366Posted02-Apr-2026Service lineAdvisory SegmentRole typeFull-timeAreas of InterestProperty ManagementLocation(s)London - England - United Kingdom of Great Britain and Northern Ireland Assistant Building Manager - Walbrook Building, London Role Purpose To support the Building Manager with the day to day management and operational activities in line with all health and safety, environmental and company procedures, related general legislation and client/tenant requirements.This includes ensuring the adherence to the budgetary costs and customer service standards and management of onsite personnel. Key Responsibilities To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets. This includes the achievement of all key performance indicators reference those set by the client and also that of the Company. Assist with the drafting, control and reporting of the service charge budget and expenditure for the site(s) in conjunction with the Building Manager, Senior Facilities Manager and surveyor as applicable. To carry out regular inspection audits of the site(s) and take/organise remedial action if and when required. To work in conjunction with the Building Manager, key stakeholders and external clients ensuring a maintenance and repair programme is in place. To participate at regular tenant meetings in conjunction with the Building Manager and property and asset management colleagues as applicable. This includes ensuring that all issues are promptly dealt with in accordance with agreed service criteria. To ensure all health and safety audits carried out in accordance with the planned programme and all follow up actions carried out within due timetable. This also includes ensuring that Meridian (H&S Management tool) is regularly monitored and updated in accordance with all the Health and Safety requirements and current legislation. To ensure fire and other evacuations are carried out on a regular basis in accordance with the health and safety requirements. This includes ensuring the emergency plan and related site maps are continually updated. To liaise with local authorities as appropriate. To manage major work programmes in conjunction with the Building Manager and specialist consultants on-site, acting as the liaison point for all parties involved. To assist the Building Manager in producing management reports in accordance with the needs of the business, as applicable. To assist the Building Manager with the compilation of external contracts in conjunction with the Procurement Department. This includes ensuring all procurement needs are carried out in line with company policy. To oversee and regularly review the work carried out by the contractors to ensure the required standards are achieved and maintained in accordance with the contractual agreement. Any other duties as in accordance with the needs of the business. Person Specification/Requirements Good standard of education. Previous experience of working within a facilities environment in a supervisory or management role. Knowledge of the technical aspect of premises management. Excellent customer service, interpersonal and communication skills. A good awareness of Health and Safety legislation and knowledge of environmental protection requirements, and ideally IOSH qualified. IT literate together with an understanding and experience of industry specific IT applications. Ability to work on own initiative and within a pressurised environment with excellent organisational and planning skills. About CBRE Group, Inc. CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at . Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.Share this job: Share Assistant Building Manager - Walbrook Building, London, UK with a friend via e-mail Join our Talent CommunityKeep up to date with exciting career opportunities and the latest news.
Apr 13, 2026
Full time
Assistant Building Manager - Walbrook Building, London, UKAssistant Building Manager - Walbrook Building, London, UKJob ID265366Posted02-Apr-2026Service lineAdvisory SegmentRole typeFull-timeAreas of InterestProperty ManagementLocation(s)London - England - United Kingdom of Great Britain and Northern Ireland Assistant Building Manager - Walbrook Building, London Role Purpose To support the Building Manager with the day to day management and operational activities in line with all health and safety, environmental and company procedures, related general legislation and client/tenant requirements.This includes ensuring the adherence to the budgetary costs and customer service standards and management of onsite personnel. Key Responsibilities To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets. This includes the achievement of all key performance indicators reference those set by the client and also that of the Company. Assist with the drafting, control and reporting of the service charge budget and expenditure for the site(s) in conjunction with the Building Manager, Senior Facilities Manager and surveyor as applicable. To carry out regular inspection audits of the site(s) and take/organise remedial action if and when required. To work in conjunction with the Building Manager, key stakeholders and external clients ensuring a maintenance and repair programme is in place. To participate at regular tenant meetings in conjunction with the Building Manager and property and asset management colleagues as applicable. This includes ensuring that all issues are promptly dealt with in accordance with agreed service criteria. To ensure all health and safety audits carried out in accordance with the planned programme and all follow up actions carried out within due timetable. This also includes ensuring that Meridian (H&S Management tool) is regularly monitored and updated in accordance with all the Health and Safety requirements and current legislation. To ensure fire and other evacuations are carried out on a regular basis in accordance with the health and safety requirements. This includes ensuring the emergency plan and related site maps are continually updated. To liaise with local authorities as appropriate. To manage major work programmes in conjunction with the Building Manager and specialist consultants on-site, acting as the liaison point for all parties involved. To assist the Building Manager in producing management reports in accordance with the needs of the business, as applicable. To assist the Building Manager with the compilation of external contracts in conjunction with the Procurement Department. This includes ensuring all procurement needs are carried out in line with company policy. To oversee and regularly review the work carried out by the contractors to ensure the required standards are achieved and maintained in accordance with the contractual agreement. Any other duties as in accordance with the needs of the business. Person Specification/Requirements Good standard of education. Previous experience of working within a facilities environment in a supervisory or management role. Knowledge of the technical aspect of premises management. Excellent customer service, interpersonal and communication skills. A good awareness of Health and Safety legislation and knowledge of environmental protection requirements, and ideally IOSH qualified. IT literate together with an understanding and experience of industry specific IT applications. Ability to work on own initiative and within a pressurised environment with excellent organisational and planning skills. About CBRE Group, Inc. CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at . Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.Share this job: Share Assistant Building Manager - Walbrook Building, London, UK with a friend via e-mail Join our Talent CommunityKeep up to date with exciting career opportunities and the latest news.
Overall purpose of role Private Banking and Wealth Management offers bespoke banking and investment solutions to high-net-worth individuals across the globe. This role is focused on clients in the East of England (Norwich, Ipswich or Cambridge regions). It provides a comprehensive range of investment advice across all asset classes, wealth structuring advice and banking services. Key Accountabilities New business origination. Identify, develop and secure new private banking relationships through personal and client referrals, Barclays Group internal networks and corporate and investment banking sources Working as directed to achieve personal objectives and assist in achieving team targets for: new clients assets revenues Maintain the highest levels of client service and delivery. Act as key contact for banking products, credit advice and client queries. Deliver high quality bespoke advice, maximising value for our clients and negotiating the best commercial outcome. Act as the key interface between the client and other parts of the Barclays group, including: Wealth Advisory Discretionary Portfolio Management Investment Advisory Global, Investment & Solutions Provide the client with world class financial solutions. Be able and willing to discuss markets, their issues and opportunities with clients. Fully utilise the banker toolset, systems and platforms, and challenge current standards to continuously improve quality. Engage with digital technologies, products and solutions that are relevant to the Private Banking and Wealth Management business and have the ability to use them to enhance the service provided to clients. Stakeholder Management and Leadership Private Bankers are expected to build and maintain effective allocated introductory relationships with key internal and external stakeholders in order to ensure effective opportunity streams for new clients, assets and revenues. In order to achieve this they must be able to take the initiative to effectively partner and collaborate across the organisation, and externally, to drive performance. The Private Banker may be expected to work within a banker cell or on their own, so they must be a strong team player and a self-starter. The Private Banker does not have any direct leadership accountability but is expected to be able to exert influence on colleagues and contacts (introducers etc.) in order to secure positive outcomes for clients and for the business. Decision-making and Problem Solving The Private Banker is expected to be able to apply analytical reasoning and judgement to solve problems and deliver the highest levels of client advice and service. They must be capable of employing appropriate resources to drive continuous improvement and innovation. In this role they must make informed, transparent decisions and consider the broader/longer term implications. The Private Banker is expected to take ownership for issues that impact clients, to work to resolve them and to seek opportunities to suggest areas for improvement, enabling breakthrough innovations as well as incremental improvements to the business and our client service. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. This includes but is not limited to: Ensuring conformity with global and market standards of client service Ensuring conformity with all Barclays terms and conditions Ensuring conformity with global and market conditions on AML and KYC Ensuring conformity with global and market conditions on product delivery Ensure that sales and business practices are within the regulatory framework Ensure that you are up to date with latest regulatory standards on market education/training Ensure that you are up to date with latest regulatory standards on suitability, capital adequacy and record keeping. Person Specification The candidate will have strong relationship skills and have experience of managing and handling the needs of private client individuals and families. The ideal candidate will be effective in gaining an in-depth understanding of clients' needs and advising on a diverse range of wealth management solutions. The candidate will ideally have experience in controlling and monitoring of risk within a client book. The candidate will have experience of the Financial Services industry, ideally with some experience in the areas of Retail regulated products and services to mass market and high net worth customers and asset management. The ideal candidate will maintain a full, up to date understanding of the general financial markets dynamics and current financial concepts. The ideal candidate will have a high aptitude and understanding of the digital landscape, with the ability to effectively manage Clients' changing needs in this area. Where appropriate, a detailed and up to date knowledge of the relevant International market Essential Skills/Basic Qualifications: The ideal candidate will be educated to Degree level. The right candidate will have the appropriate regulatory qualifications. Purpose of the role To establish and nurture profitable partnerships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success. Accountabilities Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs. Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations. Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio. Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank. Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship. Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses. Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy. Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. . click apply for full job details
Apr 13, 2026
Full time
Overall purpose of role Private Banking and Wealth Management offers bespoke banking and investment solutions to high-net-worth individuals across the globe. This role is focused on clients in the East of England (Norwich, Ipswich or Cambridge regions). It provides a comprehensive range of investment advice across all asset classes, wealth structuring advice and banking services. Key Accountabilities New business origination. Identify, develop and secure new private banking relationships through personal and client referrals, Barclays Group internal networks and corporate and investment banking sources Working as directed to achieve personal objectives and assist in achieving team targets for: new clients assets revenues Maintain the highest levels of client service and delivery. Act as key contact for banking products, credit advice and client queries. Deliver high quality bespoke advice, maximising value for our clients and negotiating the best commercial outcome. Act as the key interface between the client and other parts of the Barclays group, including: Wealth Advisory Discretionary Portfolio Management Investment Advisory Global, Investment & Solutions Provide the client with world class financial solutions. Be able and willing to discuss markets, their issues and opportunities with clients. Fully utilise the banker toolset, systems and platforms, and challenge current standards to continuously improve quality. Engage with digital technologies, products and solutions that are relevant to the Private Banking and Wealth Management business and have the ability to use them to enhance the service provided to clients. Stakeholder Management and Leadership Private Bankers are expected to build and maintain effective allocated introductory relationships with key internal and external stakeholders in order to ensure effective opportunity streams for new clients, assets and revenues. In order to achieve this they must be able to take the initiative to effectively partner and collaborate across the organisation, and externally, to drive performance. The Private Banker may be expected to work within a banker cell or on their own, so they must be a strong team player and a self-starter. The Private Banker does not have any direct leadership accountability but is expected to be able to exert influence on colleagues and contacts (introducers etc.) in order to secure positive outcomes for clients and for the business. Decision-making and Problem Solving The Private Banker is expected to be able to apply analytical reasoning and judgement to solve problems and deliver the highest levels of client advice and service. They must be capable of employing appropriate resources to drive continuous improvement and innovation. In this role they must make informed, transparent decisions and consider the broader/longer term implications. The Private Banker is expected to take ownership for issues that impact clients, to work to resolve them and to seek opportunities to suggest areas for improvement, enabling breakthrough innovations as well as incremental improvements to the business and our client service. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. This includes but is not limited to: Ensuring conformity with global and market standards of client service Ensuring conformity with all Barclays terms and conditions Ensuring conformity with global and market conditions on AML and KYC Ensuring conformity with global and market conditions on product delivery Ensure that sales and business practices are within the regulatory framework Ensure that you are up to date with latest regulatory standards on market education/training Ensure that you are up to date with latest regulatory standards on suitability, capital adequacy and record keeping. Person Specification The candidate will have strong relationship skills and have experience of managing and handling the needs of private client individuals and families. The ideal candidate will be effective in gaining an in-depth understanding of clients' needs and advising on a diverse range of wealth management solutions. The candidate will ideally have experience in controlling and monitoring of risk within a client book. The candidate will have experience of the Financial Services industry, ideally with some experience in the areas of Retail regulated products and services to mass market and high net worth customers and asset management. The ideal candidate will maintain a full, up to date understanding of the general financial markets dynamics and current financial concepts. The ideal candidate will have a high aptitude and understanding of the digital landscape, with the ability to effectively manage Clients' changing needs in this area. Where appropriate, a detailed and up to date knowledge of the relevant International market Essential Skills/Basic Qualifications: The ideal candidate will be educated to Degree level. The right candidate will have the appropriate regulatory qualifications. Purpose of the role To establish and nurture profitable partnerships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success. Accountabilities Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs. Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations. Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio. Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank. Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship. Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses. Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy. Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. . click apply for full job details
Building Manager - One Smart Place, London, UKJob ID266518Posted02-Apr-2026Service lineAdvisory SegmentRole typeFull-timeAreas of InterestProperty ManagementLocation(s)London - England - United Kingdom of Great Britain and Northern Ireland Building Manager One Smart Place, London Role Purpose To support the Senior Facilities Manager with the day to day management and operational activities in line with all health and safety, environmental and company procedures, related general legislation and client/tenant requirements.This includes ensuring the adherence to the budgetary costs and customer service standards and management of onsite personnel. Role Specific Particulars The property is a small premises located in the West End Area The successful candidate will be part of a site team of one and will be an essential asset to the property, colleagues, clients and occupiers. Key Responsibilities To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets. This includes the achievement of all key performance indicators reference those set by the client and also that of the Company. Assist with the drafting, control and reporting of the service charge budget and expenditure for the site(s) in conjunction with the Building Manager, Senior Facilities Manager and surveyor as applicable. To carry out regular inspection audits of the site(s) and take/organise remedial action if and when required. To work in conjunction with the Building Manager, key stakeholders and external clients ensuring a maintenance and repair programme is in place. To participate at regular tenant meetings in conjunction with the Building Manager and property and asset management colleagues as applicable. This includes ensuring that all issues are promptly dealt with in accordance with agreed service criteria. To ensure all health and safety audits carried out in accordance with the planned programme and all follow up actions carried out within due timetable. This also includes ensuring that Meridian (H&S Management tool) is regularly monitored and updated in accordance with all the Health and Safety requirements and current legislation. To ensure fire and other evacuations are carried out on a regular basis in accordance with the health and safety requirements. This includes ensuring the emergency plan and related site maps are continually updated. To liaise with local authorities as appropriate. To manage major work programmes in conjunction with the Building Manager and specialist consultants on-site, acting as the liaison point for all parties involved. To assist the Building Manager in producing management reports in accordance with the needs of the business, as applicable. To assist the Building Manager with the compilation of external contracts in conjunction with the Procurement Department. This includes ensuring all procurement needs are carried out in line with company policy. To oversee and regularly review the work carried out by the contractors to ensure the required standards are achieved and maintained in accordance with the contractual agreement. Any other duties as in accordance with the needs of the business. Person Specification/Requirements Good standard of education. Previous experience of working within a facilities environment in a supervisory or management role. Knowledge of the technical aspect of premises management. Excellent customer service, interpersonal and communication skills. A good awareness of Health and Safety legislation and knowledge of environmental protection requirements, and ideally IOSH qualified. IT literate together with an understanding and experience of industry specific IT applications. Ability to work on own initiative and within a pressurised environment with excellent organisational and planning skills. About CBRE Group, Inc. CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at . Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. Share Building Manager - One Smart Place, London, UK with a friend via e-mail
Apr 13, 2026
Full time
Building Manager - One Smart Place, London, UKJob ID266518Posted02-Apr-2026Service lineAdvisory SegmentRole typeFull-timeAreas of InterestProperty ManagementLocation(s)London - England - United Kingdom of Great Britain and Northern Ireland Building Manager One Smart Place, London Role Purpose To support the Senior Facilities Manager with the day to day management and operational activities in line with all health and safety, environmental and company procedures, related general legislation and client/tenant requirements.This includes ensuring the adherence to the budgetary costs and customer service standards and management of onsite personnel. Role Specific Particulars The property is a small premises located in the West End Area The successful candidate will be part of a site team of one and will be an essential asset to the property, colleagues, clients and occupiers. Key Responsibilities To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets. This includes the achievement of all key performance indicators reference those set by the client and also that of the Company. Assist with the drafting, control and reporting of the service charge budget and expenditure for the site(s) in conjunction with the Building Manager, Senior Facilities Manager and surveyor as applicable. To carry out regular inspection audits of the site(s) and take/organise remedial action if and when required. To work in conjunction with the Building Manager, key stakeholders and external clients ensuring a maintenance and repair programme is in place. To participate at regular tenant meetings in conjunction with the Building Manager and property and asset management colleagues as applicable. This includes ensuring that all issues are promptly dealt with in accordance with agreed service criteria. To ensure all health and safety audits carried out in accordance with the planned programme and all follow up actions carried out within due timetable. This also includes ensuring that Meridian (H&S Management tool) is regularly monitored and updated in accordance with all the Health and Safety requirements and current legislation. To ensure fire and other evacuations are carried out on a regular basis in accordance with the health and safety requirements. This includes ensuring the emergency plan and related site maps are continually updated. To liaise with local authorities as appropriate. To manage major work programmes in conjunction with the Building Manager and specialist consultants on-site, acting as the liaison point for all parties involved. To assist the Building Manager in producing management reports in accordance with the needs of the business, as applicable. To assist the Building Manager with the compilation of external contracts in conjunction with the Procurement Department. This includes ensuring all procurement needs are carried out in line with company policy. To oversee and regularly review the work carried out by the contractors to ensure the required standards are achieved and maintained in accordance with the contractual agreement. Any other duties as in accordance with the needs of the business. Person Specification/Requirements Good standard of education. Previous experience of working within a facilities environment in a supervisory or management role. Knowledge of the technical aspect of premises management. Excellent customer service, interpersonal and communication skills. A good awareness of Health and Safety legislation and knowledge of environmental protection requirements, and ideally IOSH qualified. IT literate together with an understanding and experience of industry specific IT applications. Ability to work on own initiative and within a pressurised environment with excellent organisational and planning skills. About CBRE Group, Inc. CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at . Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. Share Building Manager - One Smart Place, London, UK with a friend via e-mail
Are you part-qualified but looking to get some real hands-on experience in a multidisciplinary accounting practice? We're seeking a skilled, part-qualified Assistant Accountant at our Cleckheaton office. This is an amazing opportunity to enter the Shenward career pathway at a professional level whilst continuing with your qualifications. And we'll be with you every step of the way. We've been around for over 30 years, and whilst we have a global client base and two offices in West Yorkshire, we remain humble and ensure that our culture is one where our team come first and feel valued. Our expert team members will be there to support you, help you grow and carve your career path at Shenward. Whether you're qualified by experience, have completed all AAT levels, or are part way through your ACCA exams, we want to hear from you. Criteria Proficient in the use of Sage, Xero, QuickBooks, Dext, Outlook and Excel. Must have knowledge of double entry, VAT and UK tax laws. Must have good communication skills to deal with clients and be a team player. Must be able to work independently - there is support available from Accountants and Client Manager. Be confident to speak with clients in person or virtually. Experience Min 1 years' experience in the same/similar role. Previous experience within a UK accountancy practice is preferred. Qualification status Qualified by experience (QBE) AAT part of fully qualified Main duties will include: Manage and interact with your own portfolio of clients to ensure monthly bookkeeping is done to high standards. General daily bookkeeping tasks , maintaining a detailed sales ledger, preparing supplier payment runs, bank/credit card reconciliation. Ensuring items are processed correctly into the client's books . Monthly/quarterly management reports preparation and preparing VAT returns. Responding and actioning emails in a timely and efficient manner. Supporting clients in their journey to making tax digital . Supporting practice and senior accountants with year-end accounts and tax return preparation for sole traders, partnerships, LLP and Limited companies. Support team with administration . If you're excited about all of the above, then get in touch today! Send across your CV to and we will be in touch.
Apr 13, 2026
Full time
Are you part-qualified but looking to get some real hands-on experience in a multidisciplinary accounting practice? We're seeking a skilled, part-qualified Assistant Accountant at our Cleckheaton office. This is an amazing opportunity to enter the Shenward career pathway at a professional level whilst continuing with your qualifications. And we'll be with you every step of the way. We've been around for over 30 years, and whilst we have a global client base and two offices in West Yorkshire, we remain humble and ensure that our culture is one where our team come first and feel valued. Our expert team members will be there to support you, help you grow and carve your career path at Shenward. Whether you're qualified by experience, have completed all AAT levels, or are part way through your ACCA exams, we want to hear from you. Criteria Proficient in the use of Sage, Xero, QuickBooks, Dext, Outlook and Excel. Must have knowledge of double entry, VAT and UK tax laws. Must have good communication skills to deal with clients and be a team player. Must be able to work independently - there is support available from Accountants and Client Manager. Be confident to speak with clients in person or virtually. Experience Min 1 years' experience in the same/similar role. Previous experience within a UK accountancy practice is preferred. Qualification status Qualified by experience (QBE) AAT part of fully qualified Main duties will include: Manage and interact with your own portfolio of clients to ensure monthly bookkeeping is done to high standards. General daily bookkeeping tasks , maintaining a detailed sales ledger, preparing supplier payment runs, bank/credit card reconciliation. Ensuring items are processed correctly into the client's books . Monthly/quarterly management reports preparation and preparing VAT returns. Responding and actioning emails in a timely and efficient manner. Supporting clients in their journey to making tax digital . Supporting practice and senior accountants with year-end accounts and tax return preparation for sole traders, partnerships, LLP and Limited companies. Support team with administration . If you're excited about all of the above, then get in touch today! Send across your CV to and we will be in touch.
Key Accounts Manager Overview: We are seeking an organised and pro-active Key Accounts Manager to manage and develop strong relationships with our customers while ensuring the smooth delivery of orders from start to finish. This role requires excellent communication, problem-solving skills, and the ability to work both independently and collaboratively across departments. As our business continues to grow, this role offers the opportunity to expand our customer base, develop your professional skills, and contribute to improving internal processes and ways of working. Key Responsibilities: Prioritise workload effectively to meet the needs of the customer and the business. Build knowledge of our products, services and have some understanding of purchasing and stock levels for which training will be given and support offered by the Purchasing team. Build and maintain good relationships with customers. Manage customer expectations, address concerns and actively problem-solve. Seeing orders through from start to finish, with duties including; Processing orders accurately Co-ordinating with the purchasing team to manage and maintain stock levels Liaising with the dispatch team and external couriers to ensure timely deliveries Invoicing orders and maintain both digital and paper filing systems Collaborate with colleagues across various departments, working closely with the Dispatch team to progress orders in line with customer requirements. Maintain and update monthly data reports for both internal use and customer reporting, therefore some experience with Excel is useful. Work independently, making informed decisions that balance customer demands with the needs of the business. Additional duties: Identify opportunities to grow sales by promoting products and services to existing and prospective clients. Assist with tenders and contracts. Provide general administrative and operational support as required.
Apr 13, 2026
Full time
Key Accounts Manager Overview: We are seeking an organised and pro-active Key Accounts Manager to manage and develop strong relationships with our customers while ensuring the smooth delivery of orders from start to finish. This role requires excellent communication, problem-solving skills, and the ability to work both independently and collaboratively across departments. As our business continues to grow, this role offers the opportunity to expand our customer base, develop your professional skills, and contribute to improving internal processes and ways of working. Key Responsibilities: Prioritise workload effectively to meet the needs of the customer and the business. Build knowledge of our products, services and have some understanding of purchasing and stock levels for which training will be given and support offered by the Purchasing team. Build and maintain good relationships with customers. Manage customer expectations, address concerns and actively problem-solve. Seeing orders through from start to finish, with duties including; Processing orders accurately Co-ordinating with the purchasing team to manage and maintain stock levels Liaising with the dispatch team and external couriers to ensure timely deliveries Invoicing orders and maintain both digital and paper filing systems Collaborate with colleagues across various departments, working closely with the Dispatch team to progress orders in line with customer requirements. Maintain and update monthly data reports for both internal use and customer reporting, therefore some experience with Excel is useful. Work independently, making informed decisions that balance customer demands with the needs of the business. Additional duties: Identify opportunities to grow sales by promoting products and services to existing and prospective clients. Assist with tenders and contracts. Provide general administrative and operational support as required.
Sharp Consultancy are proud to be partnering with a leading manufacturing business based in Worksop in their recruitment for an Accounts Assistant. This is an excellent opportunity for someone currently studying AAT (or looking to begin) and eager to develop a long-term career in a dynamic and supportive finance team. This is an exciting time to join the business, as it undergoes continued growth and operational investment. You'll play a key role in supporting the day-to-day financial operations, gaining valuable experience across both purchase and sales ledger activities in a fast-paced manufacturing environment. Working closely with a small, experienced finance team, you'll be exposed to all key areas of transactional finance, giving you a strong foundation for progression. You'll received devoted mentorship by the Finance Manager, who is committed to your professional development. In addition to career progression, the business offers a positive working culture, modern facilities, and a benefits package designed to support staff wellbeing and engagement. Key Responsibilities: Processing supplier invoices and matching to purchase orders Handling supplier queries and managing returns Completing supplier statement reconciliations Preparing and processing weekly and monthly payment runs Reconciling company credit cards Processing employee expenses Raising and sending customer sales invoices Chasing outstanding payments and maintaining debtor records Assisting with general ledger entries and posting journals Key Skills/Experience Required: Currently studying or keen to start studying AAT Experience in a similar role Comfortable using accounting or ERP systems High attention to detail and accuracy Strong organisational skills and willingness to learn Good communication skills and a proactive, team-focused attitude Benefits Include: Full study support (AAT/CIMA/ACCA) Modern on-site facilities and free parking Career development opportunities within a growing business A positive, down-to-earth working environment This is a fantastic opportunity for someone looking to build a solid foundation in finance within a commercial manufacturing setting. If you're ready to take the next step in your finance career and want to grow with a business that truly values its people, we'd love to hear from you. Sharp Consultancy is a finance and accountancy recruitment specialist assisting accounting and finance divisions of businesses in the Yorkshire and Derbyshire area. With over 30 years' experience we pride ourselves on sourcing excellent finance professionals across all divisions of an accounts function. Candidates must be eligible to work in the UK full time without restriction. To apply please send your CV to the e-mail address stated, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications, we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within seven days, please note that on this occasion your application has not been successful.
Apr 13, 2026
Full time
Sharp Consultancy are proud to be partnering with a leading manufacturing business based in Worksop in their recruitment for an Accounts Assistant. This is an excellent opportunity for someone currently studying AAT (or looking to begin) and eager to develop a long-term career in a dynamic and supportive finance team. This is an exciting time to join the business, as it undergoes continued growth and operational investment. You'll play a key role in supporting the day-to-day financial operations, gaining valuable experience across both purchase and sales ledger activities in a fast-paced manufacturing environment. Working closely with a small, experienced finance team, you'll be exposed to all key areas of transactional finance, giving you a strong foundation for progression. You'll received devoted mentorship by the Finance Manager, who is committed to your professional development. In addition to career progression, the business offers a positive working culture, modern facilities, and a benefits package designed to support staff wellbeing and engagement. Key Responsibilities: Processing supplier invoices and matching to purchase orders Handling supplier queries and managing returns Completing supplier statement reconciliations Preparing and processing weekly and monthly payment runs Reconciling company credit cards Processing employee expenses Raising and sending customer sales invoices Chasing outstanding payments and maintaining debtor records Assisting with general ledger entries and posting journals Key Skills/Experience Required: Currently studying or keen to start studying AAT Experience in a similar role Comfortable using accounting or ERP systems High attention to detail and accuracy Strong organisational skills and willingness to learn Good communication skills and a proactive, team-focused attitude Benefits Include: Full study support (AAT/CIMA/ACCA) Modern on-site facilities and free parking Career development opportunities within a growing business A positive, down-to-earth working environment This is a fantastic opportunity for someone looking to build a solid foundation in finance within a commercial manufacturing setting. If you're ready to take the next step in your finance career and want to grow with a business that truly values its people, we'd love to hear from you. Sharp Consultancy is a finance and accountancy recruitment specialist assisting accounting and finance divisions of businesses in the Yorkshire and Derbyshire area. With over 30 years' experience we pride ourselves on sourcing excellent finance professionals across all divisions of an accounts function. Candidates must be eligible to work in the UK full time without restriction. To apply please send your CV to the e-mail address stated, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications, we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within seven days, please note that on this occasion your application has not been successful.
Overview Store ManagerAt Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.And as a Store Manager, you can too. So, why Costa? We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal: £28,500 per annum 40-hour week contract Six monthly paid bonus scheme with the potential to earn up to 25% of your salary over 12 months 30 days Holiday (inclusive of bank Holidays) Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks Costa Employee Discount Card 25% off food & drinks in any Costa store when youre not working Death in service x 4 Salary Health & Wellbeing Programme Employee Assistance Programme Refer a friend Scheme Company pension Opportunity to impact your local community by getting involved Were passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What youll do Being a Store Manager means so much more than running a store. Its your chance to own something and really define your success - which means youll be: Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers Creating the perfect setting that customers want to come back to again and again Taking ownership with brilliant management of sales, profit, our teams, and recognition Training and developing your team to become the best they can be Who you are Were interested in your unique ingredients: A strong leader with experience managing and developing successful teams A forward-thinker with one eye on where were heading and the other on the bigger picture An ambitious character who wants to be part of our growth journey A brand ambassador dedicated to maintaining high standards Somebody who thrives under pressure A bit about us At Costa Coffee, our values are at the heart of everything we do. Built on Discipline, Passion, Warmth, Trust, and Courage, these values guide our actions and drive our success. We are proud to be the UKs No.1 coffee brand for the 16th consecutive year - a reflection of our disciplined focus on delivering consistent quality and exceptional service. When you join us, you become part of a genuine, passionate, and welcoming team committed to creating great experiences for our customers, supporting our communities, and working collaboratively with colleagues. Gladius Holdings Ltd founded in 2000, is the largest Costa Coffee franchise in the West Midlands, proudly operating 39 stores, including four Drive-Thru locations. We are also home to the 2023 Franchise Store of the Year, chosen from over 750 stores nationwide, highlighting our commitment to excellence and community. Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK at the time of application. For any reasonable adjustments and general queries please contact This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.
Apr 13, 2026
Full time
Overview Store ManagerAt Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.And as a Store Manager, you can too. So, why Costa? We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal: £28,500 per annum 40-hour week contract Six monthly paid bonus scheme with the potential to earn up to 25% of your salary over 12 months 30 days Holiday (inclusive of bank Holidays) Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks Costa Employee Discount Card 25% off food & drinks in any Costa store when youre not working Death in service x 4 Salary Health & Wellbeing Programme Employee Assistance Programme Refer a friend Scheme Company pension Opportunity to impact your local community by getting involved Were passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What youll do Being a Store Manager means so much more than running a store. Its your chance to own something and really define your success - which means youll be: Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers Creating the perfect setting that customers want to come back to again and again Taking ownership with brilliant management of sales, profit, our teams, and recognition Training and developing your team to become the best they can be Who you are Were interested in your unique ingredients: A strong leader with experience managing and developing successful teams A forward-thinker with one eye on where were heading and the other on the bigger picture An ambitious character who wants to be part of our growth journey A brand ambassador dedicated to maintaining high standards Somebody who thrives under pressure A bit about us At Costa Coffee, our values are at the heart of everything we do. Built on Discipline, Passion, Warmth, Trust, and Courage, these values guide our actions and drive our success. We are proud to be the UKs No.1 coffee brand for the 16th consecutive year - a reflection of our disciplined focus on delivering consistent quality and exceptional service. When you join us, you become part of a genuine, passionate, and welcoming team committed to creating great experiences for our customers, supporting our communities, and working collaboratively with colleagues. Gladius Holdings Ltd founded in 2000, is the largest Costa Coffee franchise in the West Midlands, proudly operating 39 stores, including four Drive-Thru locations. We are also home to the 2023 Franchise Store of the Year, chosen from over 750 stores nationwide, highlighting our commitment to excellence and community. Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK at the time of application. For any reasonable adjustments and general queries please contact This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.
Warehouse operative - Driving Licence essential MAIN FUNCTION OF JOB: To ensure that customers receive a fast and efficient response to distribution enquires, building customer loyalty and enhancing the company s reputation for service. MAIN DUTIES/RESPONSIBILITIES : Dealing with trade counter customer Picking and packing. Working within service level criteria. Daily branch proposal and continuous stock taking. Day-to-day administration. Participation in the annual stock take. You should: Provide a friendly and helpful response to customer enquires to their total satisfaction in order to contribute to the distribution team s goal of improving service levels to be the best in the industry. Provide accurate and regular order handling to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales/stock turnover. Resolve customer queries/warranty/credits/complaints to the satisfaction of all parties. Identify and work with third party distribution providers, identify potential problems to ensure the smooth flow of orders and customer satisfaction. Maintain close contact with customer service staff, understand their working practices and be proactive in preventing the occurrence of avoidable problems for our customers. Communicate enquires to the External Sales Engineers to enable maximisation of potential sales. Provide cover within the branch / trade counter, at which you are based, during unplanned absences. Ensure that the warehouse and trade counter support sales in achieving product sales / and market share in accordance with company objectives. Communicate effectively with the Branch Manager Acquire and demonstrate the necessary selling skills, product knowledge and understanding of company policy to work effectively. Provide assistance and motivation to all colleagues when required. Work within Goldmine sales procedures in the branch environment. Work with the Branch Manager to ensure that customers required levels of service are being met. Ensure that complaints, as they affect your direct responsibility, are promptly dealt with, in a professional manner. Maintain company property to the required standard. Represent the company in a business-like manner and maintain a standard of dress and appearance in keeping with the job and position within the company. Be prepared to assist with out-of-hours services to customers when the need arises. Participate in the company annual stock check. As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook. Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation s sensitive and confidential data being disclosed to competitors and other interested parties. Any ad hoc duties as required by the Branch Manager, Assistant Branch Manager or a Director. SKILLS REQUIRED To be an effective communicator. The selling skills, product knowledge and understanding of company policy required to work effectively on the trade counter. Must be willing to learn and be open to taking on a forklift course which will then get you a forklift license and taking on a new skill must be able to work short notice over time paid at time and a half £19.50ph once the succesfull canidate completes 12 week trail wage will increase £3600 London living wage
Apr 13, 2026
Full time
Warehouse operative - Driving Licence essential MAIN FUNCTION OF JOB: To ensure that customers receive a fast and efficient response to distribution enquires, building customer loyalty and enhancing the company s reputation for service. MAIN DUTIES/RESPONSIBILITIES : Dealing with trade counter customer Picking and packing. Working within service level criteria. Daily branch proposal and continuous stock taking. Day-to-day administration. Participation in the annual stock take. You should: Provide a friendly and helpful response to customer enquires to their total satisfaction in order to contribute to the distribution team s goal of improving service levels to be the best in the industry. Provide accurate and regular order handling to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales/stock turnover. Resolve customer queries/warranty/credits/complaints to the satisfaction of all parties. Identify and work with third party distribution providers, identify potential problems to ensure the smooth flow of orders and customer satisfaction. Maintain close contact with customer service staff, understand their working practices and be proactive in preventing the occurrence of avoidable problems for our customers. Communicate enquires to the External Sales Engineers to enable maximisation of potential sales. Provide cover within the branch / trade counter, at which you are based, during unplanned absences. Ensure that the warehouse and trade counter support sales in achieving product sales / and market share in accordance with company objectives. Communicate effectively with the Branch Manager Acquire and demonstrate the necessary selling skills, product knowledge and understanding of company policy to work effectively. Provide assistance and motivation to all colleagues when required. Work within Goldmine sales procedures in the branch environment. Work with the Branch Manager to ensure that customers required levels of service are being met. Ensure that complaints, as they affect your direct responsibility, are promptly dealt with, in a professional manner. Maintain company property to the required standard. Represent the company in a business-like manner and maintain a standard of dress and appearance in keeping with the job and position within the company. Be prepared to assist with out-of-hours services to customers when the need arises. Participate in the company annual stock check. As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook. Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation s sensitive and confidential data being disclosed to competitors and other interested parties. Any ad hoc duties as required by the Branch Manager, Assistant Branch Manager or a Director. SKILLS REQUIRED To be an effective communicator. The selling skills, product knowledge and understanding of company policy required to work effectively on the trade counter. Must be willing to learn and be open to taking on a forklift course which will then get you a forklift license and taking on a new skill must be able to work short notice over time paid at time and a half £19.50ph once the succesfull canidate completes 12 week trail wage will increase £3600 London living wage
Payroll & Accounts Assistant Location: Birmingham B19 Salary: £30,000 DOE Hours: 37.5 hours per week Are you an experienced payroll or finance professional looking to grow within a fast?paced, dynamic environment? Hawk 3 is excited to be recruiting a Payroll & Accounts Assistant for a busy Head Office supporting a nationwide operation within the wider automotive industry. This role blends payroll processing with core ledger duties, giving you variety, responsibility, and the chance to develop within a supportive and expanding organisation. The Role You'll play a key role in ensuring employees are paid accurately and on time while supporting essential finance operations. This is an excellent opportunity for someone who enjoys a mix of payroll, finance administration, and cross?department collaboration. Key Responsibilities Payroll Duties (Primary Focus) Process weekly and monthly payroll accurately and on schedule Maintain and update employee payroll records Manage starters, leavers, and contractual changes Calculate overtime, holiday pay, statutory payments, and deductions Handle payroll queries from employees and managers Support compliance with HMRC requirements and internal audit standards Sales Ledger Allocate incoming customer payments Issue invoices and credit notes Reconcile customer accounts and resolve discrepancies Respond to customer account queries Purchase Ledger Process supplier invoices with correct coding Prepare payment runs Reconcile supplier statements Resolve invoice and payment discrepancies General Finance Support Assist with month?end processes Support bank reconciliations Maintain accurate financial records Provide cover across the wider finance team when needed About You Essential Experience in payroll processing (weekly or monthly) Previous experience in a finance role (Sales or Purchase Ledger) Strong numerical accuracy and attention to detail Confident using Excel and payroll/finance software Excellent communication skills Proactive and able to manage high volumes of data Desirable Experience in automotive, retail, or multi?site environments Knowledge of Sage 200 or payroll systems AAT or payroll?related qualification (or studying) What's in It for You Competitive salary and benefits 28 days holiday including Bank Holidays (increasing with service) Staff discount on industry?related products Supportive, friendly working environment Genuine opportunities for development and progression Onsite car parking Team Culture & Additional Duties You'll work closely with departments across the business to ensure smooth operations and exceptional service. Confidentiality and professionalism are essential. Apply today through Hawk 3 Talent Solutions to find out more. If you would like to apply for the Payroll Accounts Assistant role then please email your CV call Donna on .For a confidential discussion or to apply, contact Hawk 3 Talent Solutions today. Closing date is 25.04.2026 Please note this could change subject to suitable applications.
Apr 13, 2026
Full time
Payroll & Accounts Assistant Location: Birmingham B19 Salary: £30,000 DOE Hours: 37.5 hours per week Are you an experienced payroll or finance professional looking to grow within a fast?paced, dynamic environment? Hawk 3 is excited to be recruiting a Payroll & Accounts Assistant for a busy Head Office supporting a nationwide operation within the wider automotive industry. This role blends payroll processing with core ledger duties, giving you variety, responsibility, and the chance to develop within a supportive and expanding organisation. The Role You'll play a key role in ensuring employees are paid accurately and on time while supporting essential finance operations. This is an excellent opportunity for someone who enjoys a mix of payroll, finance administration, and cross?department collaboration. Key Responsibilities Payroll Duties (Primary Focus) Process weekly and monthly payroll accurately and on schedule Maintain and update employee payroll records Manage starters, leavers, and contractual changes Calculate overtime, holiday pay, statutory payments, and deductions Handle payroll queries from employees and managers Support compliance with HMRC requirements and internal audit standards Sales Ledger Allocate incoming customer payments Issue invoices and credit notes Reconcile customer accounts and resolve discrepancies Respond to customer account queries Purchase Ledger Process supplier invoices with correct coding Prepare payment runs Reconcile supplier statements Resolve invoice and payment discrepancies General Finance Support Assist with month?end processes Support bank reconciliations Maintain accurate financial records Provide cover across the wider finance team when needed About You Essential Experience in payroll processing (weekly or monthly) Previous experience in a finance role (Sales or Purchase Ledger) Strong numerical accuracy and attention to detail Confident using Excel and payroll/finance software Excellent communication skills Proactive and able to manage high volumes of data Desirable Experience in automotive, retail, or multi?site environments Knowledge of Sage 200 or payroll systems AAT or payroll?related qualification (or studying) What's in It for You Competitive salary and benefits 28 days holiday including Bank Holidays (increasing with service) Staff discount on industry?related products Supportive, friendly working environment Genuine opportunities for development and progression Onsite car parking Team Culture & Additional Duties You'll work closely with departments across the business to ensure smooth operations and exceptional service. Confidentiality and professionalism are essential. Apply today through Hawk 3 Talent Solutions to find out more. If you would like to apply for the Payroll Accounts Assistant role then please email your CV call Donna on .For a confidential discussion or to apply, contact Hawk 3 Talent Solutions today. Closing date is 25.04.2026 Please note this could change subject to suitable applications.
Are you a confident communicator with a passion for building relationships over the phone and have a Bridging background? Do you want to be part of a growing business where your knowledge of bridging finance can make a real impact? Are you looking for a dynamic role where every call is a new opportunity to influence, support, and close deals? If this sounds like you, then this could be the perfect next step in your career. Apply today and let's grow together at West One Loans. Key Accountabilities Proactively create, manage, and develop relationships with intermediaries to achieve new business targets. Promote West One's bridging products by understanding and articulating key criteria, processes, and USPs. Assess enquiries via phone and email, structuring deals and producing terms/quotes within SLA. Follow up on issued terms to progress opportunities into successful applications, overcoming objections with confidence. Support regional field BDMs by engaging with new, existing, and lapsed intermediaries to maximise sales. Book and host online meetings with intermediaries to present our bridging proposition. Keep intermediaries up to date with product changes, criteria, pricing, and processes. Log all activities accurately within Hubspot (our CRM system). Stay informed on competitor products and general mortgage market trends. Provide consistent support to field BDMs to ensure excellent service for introducers. Skills & Competencies Strong telephone manner, able to influence and build rapport quickly. Ability to multi-task and work to deadlines while maintaining service excellence. Confidence in handling objections and converting opportunities into business. Excellent listening, communication, and relationship-building skills. Strong IT literacy, particularly with Outlook, Word, Excel, and PowerPoint. Knowledge & Personal Attributes Knowledge of bridging finance (essential). Self-motivated, enthusiastic, and results-driven. Highly organised with excellent attention to detail. Proactive team player with the ability to work independently. Strong written and verbal communication skills. Why Join Us? At West One Loans, we're growing fast and looking for ambitious people who want to be part of our exciting journey. We'll give you the tools, training, and support to succeed while offering clear opportunities to progress your career. Alongside this, we provide a great range of benefits - from private medical healthcare to paid volunteer days off. If you're ready to build your career in bridging finance and make an impact - click apply today!
Apr 13, 2026
Full time
Are you a confident communicator with a passion for building relationships over the phone and have a Bridging background? Do you want to be part of a growing business where your knowledge of bridging finance can make a real impact? Are you looking for a dynamic role where every call is a new opportunity to influence, support, and close deals? If this sounds like you, then this could be the perfect next step in your career. Apply today and let's grow together at West One Loans. Key Accountabilities Proactively create, manage, and develop relationships with intermediaries to achieve new business targets. Promote West One's bridging products by understanding and articulating key criteria, processes, and USPs. Assess enquiries via phone and email, structuring deals and producing terms/quotes within SLA. Follow up on issued terms to progress opportunities into successful applications, overcoming objections with confidence. Support regional field BDMs by engaging with new, existing, and lapsed intermediaries to maximise sales. Book and host online meetings with intermediaries to present our bridging proposition. Keep intermediaries up to date with product changes, criteria, pricing, and processes. Log all activities accurately within Hubspot (our CRM system). Stay informed on competitor products and general mortgage market trends. Provide consistent support to field BDMs to ensure excellent service for introducers. Skills & Competencies Strong telephone manner, able to influence and build rapport quickly. Ability to multi-task and work to deadlines while maintaining service excellence. Confidence in handling objections and converting opportunities into business. Excellent listening, communication, and relationship-building skills. Strong IT literacy, particularly with Outlook, Word, Excel, and PowerPoint. Knowledge & Personal Attributes Knowledge of bridging finance (essential). Self-motivated, enthusiastic, and results-driven. Highly organised with excellent attention to detail. Proactive team player with the ability to work independently. Strong written and verbal communication skills. Why Join Us? At West One Loans, we're growing fast and looking for ambitious people who want to be part of our exciting journey. We'll give you the tools, training, and support to succeed while offering clear opportunities to progress your career. Alongside this, we provide a great range of benefits - from private medical healthcare to paid volunteer days off. If you're ready to build your career in bridging finance and make an impact - click apply today!
Area Manager Location: South West (Bristol, Taunton & Trowbridge) Salary: Up to £70,000 per annum + car + bonus Role: Permanent Full-timeWe're looking for an experienced Area Manager to lead a high-performing region within one of the UK's most recognisable food retail brands.This Area Manager role is a key leadership position focused on driving profitable sales growth, operational excellence and building strong, capable teams. It's ideally suited to a proven multi-site leader from supermarkets, convenience or food retail, who thrives in a fast-paced, high-volume environment. What you'll be doing as an Area Manager Delivering profitable sales growth across your area through strong execution and clear commercial focus Creating and implementing area business plans, using regular performance reviews to drive continuous improvement Leading Store Managers to deliver high standards in availability, merchandising, customer experience and store operations Driving consistency in processes, policies and ways of working to improve efficiency and reduce costs Using data and insight to identify trends, address root causes and implement practical solutions Building a strong customer-focused culture, ensuring stores reflect local needs and deliver a great shopping experience Taking ownership of key people metrics including labour, absence and retention across your area What we're looking for Proven experience as an Area Manager or in a multi-site leadership role within food retail, supermarkets or convenience Strong commercial awareness, with experience delivering sales, profit and cost targets A deep understanding of high-volume retail operations, including availability, replenishment and store standards A hands-on leader who can coach, challenge and develop Store Managers effectively Experience building talent pipelines and developing future leaders Able to identify root causes, simplify processes and drive practical improvements Resilient, adaptable and comfortable operating with pace and urgency Why join? Company car Up to 20% performance-related bonus 28 days holiday, increasing with service Store discounts A market-leading brand with continued growth A role with real ownership, shaping performance across your entire area Clear focus on developing people and building internal talent A fast-paced, results-driven environment where you can make a visible impact Ready for your next step as an Area Manager? If you're an experienced Area Manager from a supermarket or food retail background looking for your next challenge, apply now.About us: This Area Manager role is handled by McCarthy Recruitment, an award-winning multi-sector recruitment consultancy. We are committed to unlocking your full potential and finding your perfect role. Start your journey today. Apply now or find us online: Web: McCarthy Recruitment LinkedIn: McCarthy Recruitment Facebook: McCarthyRecruitment Instagram: McCarthyrecruitment The Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query.
Apr 13, 2026
Full time
Area Manager Location: South West (Bristol, Taunton & Trowbridge) Salary: Up to £70,000 per annum + car + bonus Role: Permanent Full-timeWe're looking for an experienced Area Manager to lead a high-performing region within one of the UK's most recognisable food retail brands.This Area Manager role is a key leadership position focused on driving profitable sales growth, operational excellence and building strong, capable teams. It's ideally suited to a proven multi-site leader from supermarkets, convenience or food retail, who thrives in a fast-paced, high-volume environment. What you'll be doing as an Area Manager Delivering profitable sales growth across your area through strong execution and clear commercial focus Creating and implementing area business plans, using regular performance reviews to drive continuous improvement Leading Store Managers to deliver high standards in availability, merchandising, customer experience and store operations Driving consistency in processes, policies and ways of working to improve efficiency and reduce costs Using data and insight to identify trends, address root causes and implement practical solutions Building a strong customer-focused culture, ensuring stores reflect local needs and deliver a great shopping experience Taking ownership of key people metrics including labour, absence and retention across your area What we're looking for Proven experience as an Area Manager or in a multi-site leadership role within food retail, supermarkets or convenience Strong commercial awareness, with experience delivering sales, profit and cost targets A deep understanding of high-volume retail operations, including availability, replenishment and store standards A hands-on leader who can coach, challenge and develop Store Managers effectively Experience building talent pipelines and developing future leaders Able to identify root causes, simplify processes and drive practical improvements Resilient, adaptable and comfortable operating with pace and urgency Why join? Company car Up to 20% performance-related bonus 28 days holiday, increasing with service Store discounts A market-leading brand with continued growth A role with real ownership, shaping performance across your entire area Clear focus on developing people and building internal talent A fast-paced, results-driven environment where you can make a visible impact Ready for your next step as an Area Manager? If you're an experienced Area Manager from a supermarket or food retail background looking for your next challenge, apply now.About us: This Area Manager role is handled by McCarthy Recruitment, an award-winning multi-sector recruitment consultancy. We are committed to unlocking your full potential and finding your perfect role. Start your journey today. Apply now or find us online: Web: McCarthy Recruitment LinkedIn: McCarthy Recruitment Facebook: McCarthyRecruitment Instagram: McCarthyrecruitment The Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query.
