Qualified Optical Manager Location: Ipswich Contract Type: Permanent Hours per Week: 40 Salary: Competitive salary plus benefits The Role We're committed to delivering outstanding eye care and putting the health and wellbeing of our customers first. Our Optical Managers play a crucial role in leading their teams to deliver high standards of clinical care and customer service. This role is ideal for someone who thrives in a fast-paced retail environment, with a passion for both people management and optical excellence. You'll ensure the department runs smoothly, your team is supported, and every customer receives an exceptional experience. You'll also benefit from dedicated support teams across the wider business network, who will help you drive performance, stay compliant, and continuously improve. Key Responsibilities -Oversee and manage the day-to-day operations of the optician's department. -Lead, coach, and develop a team of Optometrists and Optical Assistants. -Maintain compliance with all professional, clinical, and company standards. -Manage department budgets, sales forecasting, and performance targets. -Handle customer queries, ensuring the highest level of patient care and satisfaction. -Coordinate clinic management and ensure the shop floor is fully equipped for customers' needs. -Promote a positive, inclusive, and supportive team culture. Requirements: -Fully qualified Dispensing Optician registered with the General Optical Council (GOC). -On track to meet statutory CPD points requirements. -Proven experience in a leadership role within an optical environment. -Confident in coaching and developing others. -Excellent communication and organisational skills. -Strong commercial awareness with the ability to achieve departmental targets. -A passion for delivering outstanding patient and customer care. What We Offer We provide an excellent benefits package designed to support your wellbeing, professional growth, and work-life balance, including: -Discretionary annual bonus -Company pension scheme -Generous colleague discount -Free access to wellbeing services -Professional indemnity insurance and GOC fees paid -Continuing Education and Training (CET) support Additional Benefits -Free physiotherapy consultations (8 per year) -Free remote GP service for you and your family -Cycle-to-work scheme -Discounts on pharmacy services, travel insurance, and mobile plans -Life assurance cover -Financial wellbeing and mortgage advice services -Confidential support helpline available 24/7 Why Join Us? We're a values-led organisation that believes in openness, collaboration, and action. Our mission is to make a positive difference - for our customers, our colleagues, and our communities - by providing accessible, high-quality eye care in a welcoming environment. With a strong national presence and a focus on innovation, we offer genuine opportunities for career progression and personal development. Hit APPLY NOW OR Contact Mark Applebee at Inspired Recruitment Group on WhatsApp: Email:
Apr 01, 2026
Full time
Qualified Optical Manager Location: Ipswich Contract Type: Permanent Hours per Week: 40 Salary: Competitive salary plus benefits The Role We're committed to delivering outstanding eye care and putting the health and wellbeing of our customers first. Our Optical Managers play a crucial role in leading their teams to deliver high standards of clinical care and customer service. This role is ideal for someone who thrives in a fast-paced retail environment, with a passion for both people management and optical excellence. You'll ensure the department runs smoothly, your team is supported, and every customer receives an exceptional experience. You'll also benefit from dedicated support teams across the wider business network, who will help you drive performance, stay compliant, and continuously improve. Key Responsibilities -Oversee and manage the day-to-day operations of the optician's department. -Lead, coach, and develop a team of Optometrists and Optical Assistants. -Maintain compliance with all professional, clinical, and company standards. -Manage department budgets, sales forecasting, and performance targets. -Handle customer queries, ensuring the highest level of patient care and satisfaction. -Coordinate clinic management and ensure the shop floor is fully equipped for customers' needs. -Promote a positive, inclusive, and supportive team culture. Requirements: -Fully qualified Dispensing Optician registered with the General Optical Council (GOC). -On track to meet statutory CPD points requirements. -Proven experience in a leadership role within an optical environment. -Confident in coaching and developing others. -Excellent communication and organisational skills. -Strong commercial awareness with the ability to achieve departmental targets. -A passion for delivering outstanding patient and customer care. What We Offer We provide an excellent benefits package designed to support your wellbeing, professional growth, and work-life balance, including: -Discretionary annual bonus -Company pension scheme -Generous colleague discount -Free access to wellbeing services -Professional indemnity insurance and GOC fees paid -Continuing Education and Training (CET) support Additional Benefits -Free physiotherapy consultations (8 per year) -Free remote GP service for you and your family -Cycle-to-work scheme -Discounts on pharmacy services, travel insurance, and mobile plans -Life assurance cover -Financial wellbeing and mortgage advice services -Confidential support helpline available 24/7 Why Join Us? We're a values-led organisation that believes in openness, collaboration, and action. Our mission is to make a positive difference - for our customers, our colleagues, and our communities - by providing accessible, high-quality eye care in a welcoming environment. With a strong national presence and a focus on innovation, we offer genuine opportunities for career progression and personal development. Hit APPLY NOW OR Contact Mark Applebee at Inspired Recruitment Group on WhatsApp: Email:
Gants Hill, London Our client is looking for a sales-driven leader with a passion for retail and inspiring teams. If you thrive in a dynamic, target-oriented environment and are ready to take your career forward then this role could be for you. As a Store Manager, you'll lead by example, driving sales and motivating your team to consistently exceed targets. You'll deliver an exceptional customer experience while managing store operations with confidence and efficiency. What You'll Do: Sales Leadership: Proven track record of delivering results in a sales-driven retail environment Team Management: Inspire, coach, and develop your team to achieve individual and collective success Customer Focus: Create memorable shopping experiences that drive repeat business Retail Operations: Oversee inventory, merchandising, and store processes with precision Flexibility: Adapt to a varied schedule, including weekends and holidays What We're Looking For: A strong background in retail management with a passion for hitting and exceeding targets. Exceptional leadership, communication, and interpersonal skills. A love for delivering outstanding customer service. Commercial acumen to create and execute impactful action plans. Flexibility and adaptability to thrive in an ever-changing environment. Why You'll Love working for them: Competitive salary + performance-based bonuses 23 days holiday (increasing with tenure) Generous employee discounts on their extensive product range Professional development and growth opportunities A welcoming, inclusive, and supportive workplace Their Values: Be Yourself: Celebrate individuality Be Bold: Embrace innovation and ambition Be an Inspiration: Spark confidence in others Be an Owner: Lead with pride and purpose Package: Up to 31,000 basic salary + Bonus + Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database, and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
Apr 01, 2026
Full time
Gants Hill, London Our client is looking for a sales-driven leader with a passion for retail and inspiring teams. If you thrive in a dynamic, target-oriented environment and are ready to take your career forward then this role could be for you. As a Store Manager, you'll lead by example, driving sales and motivating your team to consistently exceed targets. You'll deliver an exceptional customer experience while managing store operations with confidence and efficiency. What You'll Do: Sales Leadership: Proven track record of delivering results in a sales-driven retail environment Team Management: Inspire, coach, and develop your team to achieve individual and collective success Customer Focus: Create memorable shopping experiences that drive repeat business Retail Operations: Oversee inventory, merchandising, and store processes with precision Flexibility: Adapt to a varied schedule, including weekends and holidays What We're Looking For: A strong background in retail management with a passion for hitting and exceeding targets. Exceptional leadership, communication, and interpersonal skills. A love for delivering outstanding customer service. Commercial acumen to create and execute impactful action plans. Flexibility and adaptability to thrive in an ever-changing environment. Why You'll Love working for them: Competitive salary + performance-based bonuses 23 days holiday (increasing with tenure) Generous employee discounts on their extensive product range Professional development and growth opportunities A welcoming, inclusive, and supportive workplace Their Values: Be Yourself: Celebrate individuality Be Bold: Embrace innovation and ambition Be an Inspiration: Spark confidence in others Be an Owner: Lead with pride and purpose Package: Up to 31,000 basic salary + Bonus + Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database, and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
T he Company: An exciting opportunity for a Category Assistant Hybrid to join a fast-moving team, excellent training and development. You will be responsible for preparing and analysing commercial data and market trends. Setting up critical paths with factories for selected products ensuring the required shipment dates are met. Supporting the Category Manager to deliver a pipeline of new products for customer selection. maintaining required administration accurately and completely. Benefits: Hybrid working - 3 days in the office a week. Responsibilities Understand what the competition are selling / pricing structures / marketing for given product areas. Spot and development new products sales opportunities. Create development diaries and track and push internally and externally with the factories any developments. Samples management required for customer meetings. Costing for new factory designs Cross costing current designs Updating current and new prices on price lists Setting up critical paths with factories for selected products ensuring we can meet the required shipment dates to meet launch. Creating and sending out internally packaging forms and photography forms Responsible for weekly Intake sheets being updated and sent to our customer giving overview of approvals and what is outstanding. Escalating and tracking any products at risk and agreeing an action plan. Work with the Technical team to highlight any potential issues. Track these through development to resolve. Communicate across various departments to ensure we are hitting key dates on critical path. Creating and sending out internally packaging forms and photography forms Ensuring all live lines costing sheets are correct and up to date and corresponds with internal systems. Each Season adding new and removing discontinued lines ready for the following seasons negotiations. Updating development documents Creating initial PowerPoints to send out to internally/ customers. Liaise with Merchandising / Stock Control for on time vs delayed deliveries and updating customer information accordingly. Liaise with Technical on new products, new factories, and quality issues. General admin support where and when needed based on workflow. General housekeeping duties for Data/sample storage/showroom & updating Bars (our system that holds record and imagery off all current/selected and offered lines to the customer) Key Skills Advanced excel skills required and ability to work with mass data. Ability to communicate with Customers and Suppliers on Teams calls and face to face meetings. Ability and the confidence to produce and present Power points internally and externally. Attention to detail is critical as dealing with large amounts of data. By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily.
Apr 01, 2026
Full time
T he Company: An exciting opportunity for a Category Assistant Hybrid to join a fast-moving team, excellent training and development. You will be responsible for preparing and analysing commercial data and market trends. Setting up critical paths with factories for selected products ensuring the required shipment dates are met. Supporting the Category Manager to deliver a pipeline of new products for customer selection. maintaining required administration accurately and completely. Benefits: Hybrid working - 3 days in the office a week. Responsibilities Understand what the competition are selling / pricing structures / marketing for given product areas. Spot and development new products sales opportunities. Create development diaries and track and push internally and externally with the factories any developments. Samples management required for customer meetings. Costing for new factory designs Cross costing current designs Updating current and new prices on price lists Setting up critical paths with factories for selected products ensuring we can meet the required shipment dates to meet launch. Creating and sending out internally packaging forms and photography forms Responsible for weekly Intake sheets being updated and sent to our customer giving overview of approvals and what is outstanding. Escalating and tracking any products at risk and agreeing an action plan. Work with the Technical team to highlight any potential issues. Track these through development to resolve. Communicate across various departments to ensure we are hitting key dates on critical path. Creating and sending out internally packaging forms and photography forms Ensuring all live lines costing sheets are correct and up to date and corresponds with internal systems. Each Season adding new and removing discontinued lines ready for the following seasons negotiations. Updating development documents Creating initial PowerPoints to send out to internally/ customers. Liaise with Merchandising / Stock Control for on time vs delayed deliveries and updating customer information accordingly. Liaise with Technical on new products, new factories, and quality issues. General admin support where and when needed based on workflow. General housekeeping duties for Data/sample storage/showroom & updating Bars (our system that holds record and imagery off all current/selected and offered lines to the customer) Key Skills Advanced excel skills required and ability to work with mass data. Ability to communicate with Customers and Suppliers on Teams calls and face to face meetings. Ability and the confidence to produce and present Power points internally and externally. Attention to detail is critical as dealing with large amounts of data. By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily.
T he Company: An exciting opportunity for a Category Assistant to join a fast-moving Homewares team, excellent training and development. You will be responsible for preparing and analysing commercial data and market trends to support profitable sales growth of our customer and ourselves. Support the Category Manager to deliver a pipeline of new product for customer selection. Maintain required administration accurately and completely. Benefits: Hybrid working - 3 days in the office a week. 23 days holiday rising to 25 over 2 years. Free car parking. Responsibilities Market / Competitor Understanding Understand what the competition are selling / pricing structures / marketing for given product areas. Product Development Spot and development new products sales opportunities. Create development diaries and track and push internally and externally with the factories any developments. Samples management required for customer meetings. Pricing Costing for new factory designs Cross costing current designs Updating current and new prices on price lists Critical Path Management New Ranges Setting up critical paths with factories for selected products ensuring we can meet the required shipment dates to meet launch. Creating and sending out internally packaging forms and photography forms Responsible for weekly Intake sheets being updated and sent to our customer giving overview of approvals and what is outstanding. Escalating and tracking any products at risk and agreeing an action plan. Work with the Technical team to highlight any potential issues. Track these through development to resolve. Communicate across various departments to ensure we are hitting key dates on critical path. Creating and sending out internally packaging forms and photography forms Range Management Ensuring all our live lines costing sheets is correct and up to date and corresponds with the system. Each Season adding new and removing discontinued lines ready for the following seasons negotiations. Updating development documents Customer Meetings Creating initial PowerPoints to send out to internally/ customers. General Liaise with Merchandising / Stock Control for on time vs delayed deliveries and updating customer information accordingly. Liaise with Technical on new products, new factories, and quality issues. General admin support where and when needed based on workflow. General housekeeping duties for Data/sample storage/showroom & updating Bars (our system that holds record and imagery off all current/selected and offered lines to the customer) Key Skills Advanced excel skills required and ability to work with mass data. Ability to communicate with Customers and Suppliers on Teams calls and face to face meetings. Ability and the confidence to produce and present Power points internally and externally. Attention to detail is critical as dealing with large amounts of data. Understand the specification of the product in more detail to give you greater understanding on developing right products for the customer. Able to work on own initiative. Enjoys working as part of a wider team and likes to get stuck in. By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily.
Apr 01, 2026
Full time
T he Company: An exciting opportunity for a Category Assistant to join a fast-moving Homewares team, excellent training and development. You will be responsible for preparing and analysing commercial data and market trends to support profitable sales growth of our customer and ourselves. Support the Category Manager to deliver a pipeline of new product for customer selection. Maintain required administration accurately and completely. Benefits: Hybrid working - 3 days in the office a week. 23 days holiday rising to 25 over 2 years. Free car parking. Responsibilities Market / Competitor Understanding Understand what the competition are selling / pricing structures / marketing for given product areas. Product Development Spot and development new products sales opportunities. Create development diaries and track and push internally and externally with the factories any developments. Samples management required for customer meetings. Pricing Costing for new factory designs Cross costing current designs Updating current and new prices on price lists Critical Path Management New Ranges Setting up critical paths with factories for selected products ensuring we can meet the required shipment dates to meet launch. Creating and sending out internally packaging forms and photography forms Responsible for weekly Intake sheets being updated and sent to our customer giving overview of approvals and what is outstanding. Escalating and tracking any products at risk and agreeing an action plan. Work with the Technical team to highlight any potential issues. Track these through development to resolve. Communicate across various departments to ensure we are hitting key dates on critical path. Creating and sending out internally packaging forms and photography forms Range Management Ensuring all our live lines costing sheets is correct and up to date and corresponds with the system. Each Season adding new and removing discontinued lines ready for the following seasons negotiations. Updating development documents Customer Meetings Creating initial PowerPoints to send out to internally/ customers. General Liaise with Merchandising / Stock Control for on time vs delayed deliveries and updating customer information accordingly. Liaise with Technical on new products, new factories, and quality issues. General admin support where and when needed based on workflow. General housekeeping duties for Data/sample storage/showroom & updating Bars (our system that holds record and imagery off all current/selected and offered lines to the customer) Key Skills Advanced excel skills required and ability to work with mass data. Ability to communicate with Customers and Suppliers on Teams calls and face to face meetings. Ability and the confidence to produce and present Power points internally and externally. Attention to detail is critical as dealing with large amounts of data. Understand the specification of the product in more detail to give you greater understanding on developing right products for the customer. Able to work on own initiative. Enjoys working as part of a wider team and likes to get stuck in. By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily.
Description This isn't just a bar management role - it's your chance to take the reins of three of our most iconic, high energy venues and bring them to life every single day. As our Bars Manager, you'll be at the heart of the action, leading the teams behind Studio 36 (our flagship entertainment venue where headline acts perform), Jellyfish (our stylish cocktail lounge), and Skyline Bar (the beating heart of our famous Skyline Pavilion). If you thrive in fast paced environments, love creating unforgettable guest moments, and have the passion to lead large, dynamic teams, this role puts you right where the magic happens. You'll set the tone, drive the atmosphere, and make sure every drink poured, every interaction delivered, and every shift run feels exceptional. You will: Deliver a brilliantly executed bar experience through fast, safe, friendly service and consistent product quality. Champion commercial success by maximising stock yield, managing cellar and product controls, and driving sales through product mix, upselling, and activation. Use insight (P&L, SPH, stock results, yield reports, NPS, team data, guest volumes) to make informed decisions that elevate performance. Be highly visible on the floor, leading standards, coaching in real time, and interacting with guests to create memorable moments. KPIs Guest NPS (overall, speed of service, quality of serve) eNPS & team engagement Stock yield %, stock loss, line variances, waste & compliance Revenue growth, SPH, Bserve volumes & category sales mix P&L delivery vs. budget Payroll management & labour productivity RPRPRT - Right People, Right Place, Right Time Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) Team retention & development progress General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) Own the full guest experience within the bar, ensuring speed, quality and friendliness of service during all trade patterns. Actively manage guest flow to reduce queue times and maintain a lively, well organised bar environment. Ensure consistency of product delivery across all WET categories (draught, spirits, cocktails, hot beverages, premium serves). Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible. Be highly visible during peak trading to support, coach, and solve issues in real time. Commercial, Stock & Business Performance Full accountability for stock results, including: stock yield performance line checks waste reduction stock rotation & product care safe cellar management cash variances Use stock reports to identify patterns, risks or opportunities and implement action plans to improve yields and reduce loss. Contribute ideas to increase WET sales: premiumisation, product placement, seasonal activation, and upsell training. Deliver labour plans aligned to forecasted demand, improving productivity without compromising service. Complete rotas in SAM 3 weeks ahead and ensure accuracy in payroll closing. Drive the profitability of the bar through margins, SPH, ATV, and effective promotions. Team Leadership, Culture & Development Create clear, measurable objectives for supervisors that drive performance in revenue generation, queue management, profit protection, compliance, Guest experience, and team experience. Lead and develop a positive, high performance bar team through coaching, recognition, and hands on guidance. Ensure all team members are fully trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing (Challenge 25, refusals, licensing obligations). Conduct meaningful 1:1s, PDPs, performance reviews and use realtime feedback to support development. Role-model Butlin's Values and Leadership Behaviours at all times. Build a multiskilled team capable of flexing across the resort to meet guest volume and business need. Actively improve team retention through recognition, support, development opportunities and open communication. Operational Excellence, Safety & Compliance Ensure complete compliance with licensing legislation, including Challenge policies, refusals logs, trading hours and responsible retailing. Oversee cellar management to guarantee safety, product quality, proper changeover, gas system handling and hygiene. Maintain full audit readiness across: bar cleanliness and organisation food safety H&S and COSHH security, cash handling and stock holding brand standards Lead venue opening/closing routines and complete daily operational checks. Escalate risks appropriately and own corrective actions. Cross Resort Collaboration & Leadership Work closely with Central Commercial & Procurement to align on product range, price changes and yield objectives. Build strong relationships with leadership teams and peers across all resorts to share ideas and improve performance. Support other venues and departments when operational needs shift Championing Butlin's Team member plus modelling optimisation labour alongside other resort leaders. Key Knowledge/Experience & Qualification Requirements Demonstrable leadership experience within a WET led bar, pub, Night club or high-volume hospitality environment. Strong understanding of cellar management, stock controls, licensing law and responsible alcohol retailing. Proven commercial acumen with experience delivering stock yield targets and improving financial performance. Experience working with multiskilled teams in fast paced, high-volume operations. Strong coaching ability, able to upskill teams in service, product knowledge, and operational excellence. Skilled in rota planning, forecasting and managing labour to demand. Confident communicator who can influence, motivate, and adapt quickly to changing needs. Strong problem solver with the ability to stay calm and lead during pressured trading periods. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Problem solving Providing feedback. Communicate business goals and objectives and support team to achieve these targets. Able to manage multiple priorities and can adapt quickly to changing requirements. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description This isn't just a bar management role - it's your chance to take the reins of three of our most iconic, high energy venues and bring them to life every single day. As our Bars Manager, you'll be at the heart of the action, leading the teams behind Studio 36 (our flagship entertainment venue where headline acts perform), Jellyfish (our stylish cocktail lounge), and Skyline Bar (the beating heart of our famous Skyline Pavilion). If you thrive in fast paced environments, love creating unforgettable guest moments, and have the passion to lead large, dynamic teams, this role puts you right where the magic happens. You'll set the tone, drive the atmosphere, and make sure every drink poured, every interaction delivered, and every shift run feels exceptional. You will: Deliver a brilliantly executed bar experience through fast, safe, friendly service and consistent product quality. Champion commercial success by maximising stock yield, managing cellar and product controls, and driving sales through product mix, upselling, and activation. Use insight (P&L, SPH, stock results, yield reports, NPS, team data, guest volumes) to make informed decisions that elevate performance. Be highly visible on the floor, leading standards, coaching in real time, and interacting with guests to create memorable moments. KPIs Guest NPS (overall, speed of service, quality of serve) eNPS & team engagement Stock yield %, stock loss, line variances, waste & compliance Revenue growth, SPH, Bserve volumes & category sales mix P&L delivery vs. budget Payroll management & labour productivity RPRPRT - Right People, Right Place, Right Time Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) Team retention & development progress General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) Own the full guest experience within the bar, ensuring speed, quality and friendliness of service during all trade patterns. Actively manage guest flow to reduce queue times and maintain a lively, well organised bar environment. Ensure consistency of product delivery across all WET categories (draught, spirits, cocktails, hot beverages, premium serves). Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible. Be highly visible during peak trading to support, coach, and solve issues in real time. Commercial, Stock & Business Performance Full accountability for stock results, including: stock yield performance line checks waste reduction stock rotation & product care safe cellar management cash variances Use stock reports to identify patterns, risks or opportunities and implement action plans to improve yields and reduce loss. Contribute ideas to increase WET sales: premiumisation, product placement, seasonal activation, and upsell training. Deliver labour plans aligned to forecasted demand, improving productivity without compromising service. Complete rotas in SAM 3 weeks ahead and ensure accuracy in payroll closing. Drive the profitability of the bar through margins, SPH, ATV, and effective promotions. Team Leadership, Culture & Development Create clear, measurable objectives for supervisors that drive performance in revenue generation, queue management, profit protection, compliance, Guest experience, and team experience. Lead and develop a positive, high performance bar team through coaching, recognition, and hands on guidance. Ensure all team members are fully trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing (Challenge 25, refusals, licensing obligations). Conduct meaningful 1:1s, PDPs, performance reviews and use realtime feedback to support development. Role-model Butlin's Values and Leadership Behaviours at all times. Build a multiskilled team capable of flexing across the resort to meet guest volume and business need. Actively improve team retention through recognition, support, development opportunities and open communication. Operational Excellence, Safety & Compliance Ensure complete compliance with licensing legislation, including Challenge policies, refusals logs, trading hours and responsible retailing. Oversee cellar management to guarantee safety, product quality, proper changeover, gas system handling and hygiene. Maintain full audit readiness across: bar cleanliness and organisation food safety H&S and COSHH security, cash handling and stock holding brand standards Lead venue opening/closing routines and complete daily operational checks. Escalate risks appropriately and own corrective actions. Cross Resort Collaboration & Leadership Work closely with Central Commercial & Procurement to align on product range, price changes and yield objectives. Build strong relationships with leadership teams and peers across all resorts to share ideas and improve performance. Support other venues and departments when operational needs shift Championing Butlin's Team member plus modelling optimisation labour alongside other resort leaders. Key Knowledge/Experience & Qualification Requirements Demonstrable leadership experience within a WET led bar, pub, Night club or high-volume hospitality environment. Strong understanding of cellar management, stock controls, licensing law and responsible alcohol retailing. Proven commercial acumen with experience delivering stock yield targets and improving financial performance. Experience working with multiskilled teams in fast paced, high-volume operations. Strong coaching ability, able to upskill teams in service, product knowledge, and operational excellence. Skilled in rota planning, forecasting and managing labour to demand. Confident communicator who can influence, motivate, and adapt quickly to changing needs. Strong problem solver with the ability to stay calm and lead during pressured trading periods. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Problem solving Providing feedback. Communicate business goals and objectives and support team to achieve these targets. Able to manage multiple priorities and can adapt quickly to changing requirements. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. This role will be looking after Centre Stage, Hot Shots and Green Baize. You will take accountability for leading the venues during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the teams day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. This role will be looking after Centre Stage, Hot Shots and Green Baize. You will take accountability for leading the venues during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the teams day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description The Assistant Shops Manager supports the day to day operation of multiple retail outlets across the resort, ensuring the consistent delivery of the plans, standards and processes set by the Shops Manager. You will take accountability for leading the venues in their absence, ensuring exceptional guest experience, strong operational execution and safe, well presented retail environments. You will: • Support the performance of a diverse retail portfolio including toys, sweets, merchandise, photography sales and equipment hire. • Implement commercial, operational and visual merchandising plans set by the Shops Manager. • Drive accurate stock routines, loss prevention standards and product availability across all outlets. • Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards. KPIs • Guest NPS & retail shopping experience • ENPS & team engagement • Sales growth & category mix support • Stock loss %, waste %, scanning accuracy & stock integrity • Photo package sales & conversion support • Labour productivity & on shift deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Team retention & development support General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Shops Manager. • Ensure store presentation, Venue standards, cleanliness, signage and stock availability are maintained daily. • Support queue management, service flow and guest interactions during peak periods. • Provide hands on coaching on the shop floor, modelling positive, friendly and helpful service. • Support the delivery of safe and smooth photography and hire shop experiences. Commercial, Stock & Business Performance • Support stock routines across all shops, including: stock integrity checks waste logging product rotation loss prevention routines accurate scanning & till operations Implement merchandising, seasonal displays and promotional activity as briefed by the Shops Manager. Support sales performance by ensuring the team understands daily priorities, promotions and product focus areas. Ensure labour plans created by the Manager are deployed correctly on shift. • Support rota preparation, payroll accuracy and real time staffing decisions. • Contribute to the delivery of photography Team Leadership, Culture & Development • Lead the team on shift, ensuring clear communication, strong standards and consistent expectations. • Deliver on shift coaching, induction support and training in guest service, scanning accuracy, Venue standards and loss prevention. • Support 1:1s, PDPs, performance conversations and succession planning as directed. • Create daily and weekly objectives for Shift Managers that support revenue generation, queue management, profit protection, compliance, Guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours at all times. • Help develop a multi skilled team capable of working across all retail outlets. • Contribute to team retention by fostering a positive, supportive and inclusive team culture. Operational Excellence, Safety & Compliance • Ensure compliance with food safety (sweets), H&S, COSHH, security, loss prevention and relevant licensing requirements. • Support robust cash handling processes, including floats, safe checks, variances and escalation. • Maintain audit readiness across retail stores, stockrooms, photography zones and hire shop areas. • Complete daily opening/closing routines and escalate risks promptly. • Take full accountability for safe operations during the Satellite Shops Manager's absence. Cross Resort Collaboration & Leadership • Support the Shops Manager in working with Commercial & Procurement on range, pricing and promotional execution. • Partner with Loss Prevention to support variance control and shrink reduction. • Collaborate with Entertainment and Guest Operations for photography support at resort events. • Share best practice with peers across the resort and support cross venue needs during peak periods. • Support wider resort operations including arrivals and large scale trading surges. Key Knowledge/Experience & Qualification Requirements • Experience in a retail, photo retail, gift, toys, sweets or convenience environment. • Understanding of stock processes, loss prevention routines and retail standards. • Willingness to learn photo retail processes and hire shop procedures. • Experience supervising shifts, coaching others or leading small teams. • Strong communication skills with the ability to motivate and support team members. • Ability to stay calm, organised and effective during busy trading periods. • Problem solving skills with a hands on, proactive approach. • Ability to prioritise effectively across multiple venues and adapt to fast changing needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description The Assistant Shops Manager supports the day to day operation of multiple retail outlets across the resort, ensuring the consistent delivery of the plans, standards and processes set by the Shops Manager. You will take accountability for leading the venues in their absence, ensuring exceptional guest experience, strong operational execution and safe, well presented retail environments. You will: • Support the performance of a diverse retail portfolio including toys, sweets, merchandise, photography sales and equipment hire. • Implement commercial, operational and visual merchandising plans set by the Shops Manager. • Drive accurate stock routines, loss prevention standards and product availability across all outlets. • Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards. KPIs • Guest NPS & retail shopping experience • ENPS & team engagement • Sales growth & category mix support • Stock loss %, waste %, scanning accuracy & stock integrity • Photo package sales & conversion support • Labour productivity & on shift deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Team retention & development support General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Shops Manager. • Ensure store presentation, Venue standards, cleanliness, signage and stock availability are maintained daily. • Support queue management, service flow and guest interactions during peak periods. • Provide hands on coaching on the shop floor, modelling positive, friendly and helpful service. • Support the delivery of safe and smooth photography and hire shop experiences. Commercial, Stock & Business Performance • Support stock routines across all shops, including: stock integrity checks waste logging product rotation loss prevention routines accurate scanning & till operations Implement merchandising, seasonal displays and promotional activity as briefed by the Shops Manager. Support sales performance by ensuring the team understands daily priorities, promotions and product focus areas. Ensure labour plans created by the Manager are deployed correctly on shift. • Support rota preparation, payroll accuracy and real time staffing decisions. • Contribute to the delivery of photography Team Leadership, Culture & Development • Lead the team on shift, ensuring clear communication, strong standards and consistent expectations. • Deliver on shift coaching, induction support and training in guest service, scanning accuracy, Venue standards and loss prevention. • Support 1:1s, PDPs, performance conversations and succession planning as directed. • Create daily and weekly objectives for Shift Managers that support revenue generation, queue management, profit protection, compliance, Guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours at all times. • Help develop a multi skilled team capable of working across all retail outlets. • Contribute to team retention by fostering a positive, supportive and inclusive team culture. Operational Excellence, Safety & Compliance • Ensure compliance with food safety (sweets), H&S, COSHH, security, loss prevention and relevant licensing requirements. • Support robust cash handling processes, including floats, safe checks, variances and escalation. • Maintain audit readiness across retail stores, stockrooms, photography zones and hire shop areas. • Complete daily opening/closing routines and escalate risks promptly. • Take full accountability for safe operations during the Satellite Shops Manager's absence. Cross Resort Collaboration & Leadership • Support the Shops Manager in working with Commercial & Procurement on range, pricing and promotional execution. • Partner with Loss Prevention to support variance control and shrink reduction. • Collaborate with Entertainment and Guest Operations for photography support at resort events. • Share best practice with peers across the resort and support cross venue needs during peak periods. • Support wider resort operations including arrivals and large scale trading surges. Key Knowledge/Experience & Qualification Requirements • Experience in a retail, photo retail, gift, toys, sweets or convenience environment. • Understanding of stock processes, loss prevention routines and retail standards. • Willingness to learn photo retail processes and hire shop procedures. • Experience supervising shifts, coaching others or leading small teams. • Strong communication skills with the ability to motivate and support team members. • Ability to stay calm, organised and effective during busy trading periods. • Problem solving skills with a hands on, proactive approach. • Ability to prioritise effectively across multiple venues and adapt to fast changing needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description Lead, Inspire and Elevate Our Retail Experiences We're looking for a passionate and driven Shops Manager to take the lead across a vibrant portfolio of retail venues at the heart of our resort. This is a role for someone who loves creating memorable guest experiences, thrives in a fast paced environment, and takes real pride in shaping high performing, engaging retail spaces. You'll oversee an exciting mix of outlets - The Butlin's Store, Mega Treats, Toy Box, Show Time Studio and The Hire Shop - each offering something unique to our guests. From toys and treats to merchandise, photography and equipment hire, you'll bring consistency, creativity and commercial focus to every venue you lead. You will: Lead with passion , inspiring your teams across multiple venues to deliver exceptional service, strong retail standards and unforgettable guest interactions. Drive commercial success , using your retail expertise to grow sales, optimise stock integrity, reduce waste and deliver standout visual merchandising. Use insight to elevate performance , analysing NPS, sales mix, footfall, stock results and team data to make smart decisions that enhance both guest experience and commercial outcomes. Be a visible, hands on leader , coaching your teams in real time, setting clear expectations and ensuring every venue looks fantastic and operates safely and efficiently. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix performance • Stock loss %, waste %, scanning accuracy & stock integrity • Hire Shop compliance, equipment tracking & damage reduction • Photo package sales & conversion • Labour productivity & deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention) • Team retention & development progress General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation. • Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency. • Use NPS insights and guest comments to improve service flow, queue management and shop layout. • Lead from the front during peak trading, supporting the team with real time coaching and visibility. • Ensure the photography and hire experiences are hassle free, safe and add value to the guest stay. Commercial, Stock & Business Performance • Full accountability for stock performance across all satellite shops including: stock integrity & variances waste reduction product movement & rotation loss prevention routines accurate tills & scanning • Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability. • Work with Central Commercial teams to implement promotional activity, price reviews and range changes. • Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection). • Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage. • Ensure accurate payroll processes and support rota creation as required. Team Leadership, Culture & Development • Lead a multivenue team through coaching, communication and daily operational support. • Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention. • Support 1:1s, PDPs, performance reviews and succession planning. • Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours across all retail outlets. • Build a multiskilled workforce able to flex across different shop types and support other retail areas. • Drive retention by creating a supportive, positive and development focused culture. Operational Excellence, Safety & Compliance • Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security. • Ensure strong cash handling routines including floats, safe checks, variances and escalation. • Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas. • Ensure all hire shop activity is safe, tracked, logged and well documented (returns, damage checks, equipment cleaning). • Lead opening/closing routines and complete daily checks. • Escalate risks and implement corrective actions promptly. Cross Resort Collaboration & Leadership • Work closely with Commercial & Procurement to deliver range, promotions and price execution. • Partner with Loss Prevention on stock variance, shrinkage and compliance. • Collaborate with Entertainment and Guest Operations to support photography needs and resort events. • Share best practice across resorts to improve consistency and performance. • Support wider resort operations during peak arrival days and largescale events. Key Knowledge/Experience & Qualification Requirements • Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail) is essential. • Strong understanding of stock controls, loss prevention, waste management and retail operations. • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays. • Understanding of basic photography retail or willingness to learn photo sales processes. • Experience managing labour to demand and working with multiskilled teams. • Strong communicator able to motivate, coach and influence teams. • Problem solver who can stay calm and lead across multiple venues during peak trading. • Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description Lead, Inspire and Elevate Our Retail Experiences We're looking for a passionate and driven Shops Manager to take the lead across a vibrant portfolio of retail venues at the heart of our resort. This is a role for someone who loves creating memorable guest experiences, thrives in a fast paced environment, and takes real pride in shaping high performing, engaging retail spaces. You'll oversee an exciting mix of outlets - The Butlin's Store, Mega Treats, Toy Box, Show Time Studio and The Hire Shop - each offering something unique to our guests. From toys and treats to merchandise, photography and equipment hire, you'll bring consistency, creativity and commercial focus to every venue you lead. You will: Lead with passion , inspiring your teams across multiple venues to deliver exceptional service, strong retail standards and unforgettable guest interactions. Drive commercial success , using your retail expertise to grow sales, optimise stock integrity, reduce waste and deliver standout visual merchandising. Use insight to elevate performance , analysing NPS, sales mix, footfall, stock results and team data to make smart decisions that enhance both guest experience and commercial outcomes. Be a visible, hands on leader , coaching your teams in real time, setting clear expectations and ensuring every venue looks fantastic and operates safely and efficiently. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix performance • Stock loss %, waste %, scanning accuracy & stock integrity • Hire Shop compliance, equipment tracking & damage reduction • Photo package sales & conversion • Labour productivity & deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention) • Team retention & development progress General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation. • Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency. • Use NPS insights and guest comments to improve service flow, queue management and shop layout. • Lead from the front during peak trading, supporting the team with real time coaching and visibility. • Ensure the photography and hire experiences are hassle free, safe and add value to the guest stay. Commercial, Stock & Business Performance • Full accountability for stock performance across all satellite shops including: stock integrity & variances waste reduction product movement & rotation loss prevention routines accurate tills & scanning • Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability. • Work with Central Commercial teams to implement promotional activity, price reviews and range changes. • Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection). • Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage. • Ensure accurate payroll processes and support rota creation as required. Team Leadership, Culture & Development • Lead a multivenue team through coaching, communication and daily operational support. • Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention. • Support 1:1s, PDPs, performance reviews and succession planning. • Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours across all retail outlets. • Build a multiskilled workforce able to flex across different shop types and support other retail areas. • Drive retention by creating a supportive, positive and development focused culture. Operational Excellence, Safety & Compliance • Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security. • Ensure strong cash handling routines including floats, safe checks, variances and escalation. • Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas. • Ensure all hire shop activity is safe, tracked, logged and well documented (returns, damage checks, equipment cleaning). • Lead opening/closing routines and complete daily checks. • Escalate risks and implement corrective actions promptly. Cross Resort Collaboration & Leadership • Work closely with Commercial & Procurement to deliver range, promotions and price execution. • Partner with Loss Prevention on stock variance, shrinkage and compliance. • Collaborate with Entertainment and Guest Operations to support photography needs and resort events. • Share best practice across resorts to improve consistency and performance. • Support wider resort operations during peak arrival days and largescale events. Key Knowledge/Experience & Qualification Requirements • Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail) is essential. • Strong understanding of stock controls, loss prevention, waste management and retail operations. • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays. • Understanding of basic photography retail or willingness to learn photo sales processes. • Experience managing labour to demand and working with multiskilled teams. • Strong communicator able to motivate, coach and influence teams. • Problem solver who can stay calm and lead across multiple venues during peak trading. • Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description Step into a role where your leadership, energy and passion for retail truly shine. As our Assistant Manager, you'll play a key part in driving the day to day success of our supermarket - creating an outstanding guest experience, delivering strong commercial results, and setting the standard for operational excellence. You'll be a visible, hands on leader who inspires the team, champions great service, and confidently takes the reins whenever the Manager is away. This is your chance to make a real impact in a fast paced, guest focused environment where no two days feel the same. KPIs You'll help drive and influence: • Guest NPS • Stock yield %, stock loss, line variances, waste & compliance • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Guest spend per head • Retail Performance General Duties & Key Accountabilities Operational Management Support the smooth daily running of the shop. Open and close the premises in line with company procedures. Ensure compliance with company policies, health & safety, and security standards. Maintain high standards of visual merchandising and store presentation. Monitor and manage stock levels, deliveries, and stock control processes. Team Leadership Supervise and motivate team members to deliver excellent service to our guests. Support recruitment, onboarding, and training of new staff. Deliver coaching and performance feedback. Assist in rota planning and workforce scheduling. Step up to manage the team in the absence of the Manager. Customer Experience Deliver exceptional guest experience and resolve escalated customer queries or complaints. Drive a guest-first culture within the team. Ensure a welcoming, inclusive, and professional shop environment. Commercial Performance Support delivery of sales targets and KPIs. Monitor daily sales performance and identify opportunities to increase revenue. Promote upselling, cross-selling, and promotional activity. Support cost control, waste management, and margin protection. Cash & Compliance Oversee cash handling, banking, and reconciliation procedures. Ensure compliance with age-restricted sales (where applicable). Support audit preparation and compliance checks. Key Knowledge/Experience & Qualification Requirements Previous experience in a leadership role within a retail environment is essential Experience of leading a team Strong customer/ guest experience skills Cash handling experience Experience in supporting with right people, right place, right time Experience in a fast paced environment . Confident communication skills with the ability to motivate and guide others. Ability to remain calm, organised and effective during pressured trading periods. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description Step into a role where your leadership, energy and passion for retail truly shine. As our Assistant Manager, you'll play a key part in driving the day to day success of our supermarket - creating an outstanding guest experience, delivering strong commercial results, and setting the standard for operational excellence. You'll be a visible, hands on leader who inspires the team, champions great service, and confidently takes the reins whenever the Manager is away. This is your chance to make a real impact in a fast paced, guest focused environment where no two days feel the same. KPIs You'll help drive and influence: • Guest NPS • Stock yield %, stock loss, line variances, waste & compliance • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Guest spend per head • Retail Performance General Duties & Key Accountabilities Operational Management Support the smooth daily running of the shop. Open and close the premises in line with company procedures. Ensure compliance with company policies, health & safety, and security standards. Maintain high standards of visual merchandising and store presentation. Monitor and manage stock levels, deliveries, and stock control processes. Team Leadership Supervise and motivate team members to deliver excellent service to our guests. Support recruitment, onboarding, and training of new staff. Deliver coaching and performance feedback. Assist in rota planning and workforce scheduling. Step up to manage the team in the absence of the Manager. Customer Experience Deliver exceptional guest experience and resolve escalated customer queries or complaints. Drive a guest-first culture within the team. Ensure a welcoming, inclusive, and professional shop environment. Commercial Performance Support delivery of sales targets and KPIs. Monitor daily sales performance and identify opportunities to increase revenue. Promote upselling, cross-selling, and promotional activity. Support cost control, waste management, and margin protection. Cash & Compliance Oversee cash handling, banking, and reconciliation procedures. Ensure compliance with age-restricted sales (where applicable). Support audit preparation and compliance checks. Key Knowledge/Experience & Qualification Requirements Previous experience in a leadership role within a retail environment is essential Experience of leading a team Strong customer/ guest experience skills Cash handling experience Experience in supporting with right people, right place, right time Experience in a fast paced environment . Confident communication skills with the ability to motivate and guide others. Ability to remain calm, organised and effective during pressured trading periods. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description Step into a role where you'll bring passion, pace and personality to a vibrant mix of retail venues across the resort. As our Assistant Satellite Shops Manager, you'll play a key part in delivering brilliant guest experiences, supporting commercial success and keeping our shops looking fantastic day after day. You'll be the right hand to the Satellite Shops Manager, ensuring plans, standards and processes are delivered consistently - and confidently taking the lead whenever they're not on shift. This is a hands on leadership role where you'll guide teams, elevate service and help shape engaging, well presented retail environments that guests love. You'll support an exciting portfolio of venues including The Butlin's Store, Mega Treats, Toy Box, Show Time Studios and The Hire Shop - each with its own personality, product mix and opportunities to shine. You will: • Implement commercial, operational and visual merchandising plans set by the Satellite Shops Manager. • Drive accurate stock routines, loss prevention standards and product availability across all outlets. • Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix support • Stock loss %, waste %, scanning accuracy & stock integrity • Hire shop compliance, equipment handling & damage reduction • Photo package sales & conversion support • Labour productivity & on shift deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Team retention & development support General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Satellite Shops Manager. • Ensure store presentation, Venue standards, cleanliness, signage and stock availability are maintained daily. • Support queue management, service flow and guest interactions during peak periods. • Provide hands on coaching on the shop floor, modelling positive, friendly and helpful service. • Support the delivery of safe and smooth photography and hire shop experiences. Commercial, Stock & Business Performance • Support stock routines across all shops, including: stock integrity checks waste logging product rotation loss prevention routines accurate scanning & till operations • Implement merchandising, seasonal displays and promotional activity as briefed by the Satellite Shops Manager. • Support sales performance by ensuring the team understands daily priorities, promotions and product focus areas. • Ensure labour plans created by the Manager are deployed correctly on shift. • Support rota preparation, payroll accuracy and real time staffing decisions. • Contribute to the delivery of photography and hire shop profitability through strong execution of processes. Team Leadership, Culture & Development • Lead the team on shift, ensuring clear communication, strong standards and consistent expectations. • Deliver on shift coaching, induction support and training in guest service, scanning accuracy, Venue standards and loss prevention. • Support 1:1s, PDPs, performance conversations and succession planning as directed. • Create daily and weekly objectives for Shift Managers that support revenue generation, queue management, profit protection, compliance, Guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours at all times. • Help develop a multi skilled team capable of working across all retail outlets. • Contribute to team retention by fostering a positive, supportive and inclusive team culture. Operational Excellence, Safety & Compliance • Ensure compliance with food safety (sweets), H&S, COSHH, security, loss prevention and relevant licensing requirements. • Support robust cash handling processes, including floats, safe checks, variances and escalation. • Maintain audit readiness across retail stores, stockrooms, photography zones and hire shop areas. • Ensure hire shop equipment is safely logged, checked, cleaned and documented. • Complete daily opening/closing routines and escalate risks promptly. • Take full accountability for safe operations during the Satellite Shops Manager's absence. Cross Resort Collaboration & Leadership • Support the Satellite Shops Manager in working with Commercial & Procurement on range, pricing and promotional execution. • Partner with Loss Prevention to support variance control and shrink reduction. • Collaborate with Entertainment and Guest Operations for photography support at resort events. • Share best practice with peers across the resort and support cross venue needs during peak periods. • Support wider resort operations including arrivals and large scale trading surges. Key Knowledge/Experience & Qualification Requirements • Experience in a retail, photo retail, gift, toys, sweets or convenience environment. • Understanding of stock processes, loss prevention routines and retail standards. • Willingness to learn photo retail processes and hire shop procedures. • Experience supervising shifts, coaching others or leading small teams. • Strong communication skills with the ability to motivate and support team members. • Ability to stay calm, organised and effective during busy trading periods. • Problem solving skills with a hands on, proactive approach. • Ability to prioritise effectively across multiple venues and adapt to fast changing needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description Step into a role where you'll bring passion, pace and personality to a vibrant mix of retail venues across the resort. As our Assistant Satellite Shops Manager, you'll play a key part in delivering brilliant guest experiences, supporting commercial success and keeping our shops looking fantastic day after day. You'll be the right hand to the Satellite Shops Manager, ensuring plans, standards and processes are delivered consistently - and confidently taking the lead whenever they're not on shift. This is a hands on leadership role where you'll guide teams, elevate service and help shape engaging, well presented retail environments that guests love. You'll support an exciting portfolio of venues including The Butlin's Store, Mega Treats, Toy Box, Show Time Studios and The Hire Shop - each with its own personality, product mix and opportunities to shine. You will: • Implement commercial, operational and visual merchandising plans set by the Satellite Shops Manager. • Drive accurate stock routines, loss prevention standards and product availability across all outlets. • Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix support • Stock loss %, waste %, scanning accuracy & stock integrity • Hire shop compliance, equipment handling & damage reduction • Photo package sales & conversion support • Labour productivity & on shift deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Team retention & development support General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Satellite Shops Manager. • Ensure store presentation, Venue standards, cleanliness, signage and stock availability are maintained daily. • Support queue management, service flow and guest interactions during peak periods. • Provide hands on coaching on the shop floor, modelling positive, friendly and helpful service. • Support the delivery of safe and smooth photography and hire shop experiences. Commercial, Stock & Business Performance • Support stock routines across all shops, including: stock integrity checks waste logging product rotation loss prevention routines accurate scanning & till operations • Implement merchandising, seasonal displays and promotional activity as briefed by the Satellite Shops Manager. • Support sales performance by ensuring the team understands daily priorities, promotions and product focus areas. • Ensure labour plans created by the Manager are deployed correctly on shift. • Support rota preparation, payroll accuracy and real time staffing decisions. • Contribute to the delivery of photography and hire shop profitability through strong execution of processes. Team Leadership, Culture & Development • Lead the team on shift, ensuring clear communication, strong standards and consistent expectations. • Deliver on shift coaching, induction support and training in guest service, scanning accuracy, Venue standards and loss prevention. • Support 1:1s, PDPs, performance conversations and succession planning as directed. • Create daily and weekly objectives for Shift Managers that support revenue generation, queue management, profit protection, compliance, Guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours at all times. • Help develop a multi skilled team capable of working across all retail outlets. • Contribute to team retention by fostering a positive, supportive and inclusive team culture. Operational Excellence, Safety & Compliance • Ensure compliance with food safety (sweets), H&S, COSHH, security, loss prevention and relevant licensing requirements. • Support robust cash handling processes, including floats, safe checks, variances and escalation. • Maintain audit readiness across retail stores, stockrooms, photography zones and hire shop areas. • Ensure hire shop equipment is safely logged, checked, cleaned and documented. • Complete daily opening/closing routines and escalate risks promptly. • Take full accountability for safe operations during the Satellite Shops Manager's absence. Cross Resort Collaboration & Leadership • Support the Satellite Shops Manager in working with Commercial & Procurement on range, pricing and promotional execution. • Partner with Loss Prevention to support variance control and shrink reduction. • Collaborate with Entertainment and Guest Operations for photography support at resort events. • Share best practice with peers across the resort and support cross venue needs during peak periods. • Support wider resort operations including arrivals and large scale trading surges. Key Knowledge/Experience & Qualification Requirements • Experience in a retail, photo retail, gift, toys, sweets or convenience environment. • Understanding of stock processes, loss prevention routines and retail standards. • Willingness to learn photo retail processes and hire shop procedures. • Experience supervising shifts, coaching others or leading small teams. • Strong communication skills with the ability to motivate and support team members. • Ability to stay calm, organised and effective during busy trading periods. • Problem solving skills with a hands on, proactive approach. • Ability to prioritise effectively across multiple venues and adapt to fast changing needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Funding Operations Manager 12 Month Fixed Term Contract Maternity Cover £37,199 - £44,246 pa City of London E1 8QS and we are a hybrid working organisation Please note this is a hybrid role based on the successful candidate working at least two days a week in our London office. Remote contracts would not be considered for this role. Purpose of Role This role plays a key part in enabling the smooth running of the Comic Relief Funding Department by developing, maintaining and co-ordinating the efficient and effective management of Funding Department financial and operations processes and systems. This post will work closely with the Funding leadership team and key posts across wider Comic Relief to ensure that Comic Relief s funding practice is enabled through consistent and efficient financial and operational policies, processes and systems. Key responsibilities: Financial responsibilities Work with the Head of Funding Operations and Approaches to oversee , manage and drive the financial aspects of Comic Relief s grant making within the Funding Department. This includesbeing the first point of contact for Funding Department colleagues for queries relating to grant making financial processes and systems, initially troubleshooting problems and looking for ways to improve funding team financial systems, streamline funding financial team processes and generally make Funding Department financial operations more efficient Act as the Funding Team focal point for Finance, maintaining good communications and relationships with the CR Finance Team. Proactively identify risks relating to grant finances and operations, working with colleagues in the Finance and Funding Departments to propose solutions to resolve issues that may arise. Support the development and delivery of training on Funding Team Financial Systems for Funding Department colleagues. Co-ordinate monthly payments to funded partners and assist Funding Team colleagues with trouble shooting, ensuring that payments are made on time Co-ordinate monthly delegated decision making on funding, including ensuring papers are submitted, and liaising with Finance to ensure funds are subsequently allocated accurately. Co-ordinate processes around CR trustee board and sub-committee board approval of funding, including liaison with finance and other colleagues Support the Funding Director with accurate forecasting, reporting and record keeping on CR Grant Making activity, including the development and implementation of systems for tracking grant making, and the preparation of reports. Operations responsibilities Proactively support the Head of Funding Operations and Approaches, the Funding Director, and other Funding Team heads on the development of grant giving operational policies, processes and systems, looking for opportunities to improve systems and processes to ensure efficient and consistent grant giving practice Support the Head of Operations and Approaches with the continual development and operationalisation of the funding handbook, including working closely and responsively with compliance, legal, finance and data teams, and proactively supporting the implementation of the funding handbook internally within the Funding Department. Act as the Funding Team focal point for data queries, maintaining good communications and relationships with the CR Data Team Work with colleagues within CR s data function to support the ongoing maintenance and efficient use of the Salesforce Grant Management System, in line with Funding Department operational needs Be the internal first point of contact within the Funding Team for queries about the Salesforce Grant Making database, initially troubleshooting problems where possible, and providing basic training to new and existing members of the funding team. As requested, and as resource allows, carry out ad hoc research requests on CR s funding utilising the Salesforce Grant Making database. Assist colleagues within the Funding Team with queries around potential funded partner assessments, compliance and financial checks, and, as resource allows, assist with these assessments and checks. . Support with fulfilling Comic Relief commitments to initiatives such as IATI and 360 Giving Support the Funding team with any other finance or operations related tasks and projects as requested by the Director of Funding or Head of Operations and Approaches. Person specification Essential criteria Experience in developing, implementing and managing financial systems and processes. Knowledge and experience of grant management systems Strong analytical, problem-solving, and organisational skills. Able to work proactively and independently; able to carry out multiple tasks, prioritise, take initiative, and work to deadlines in an organised manner Excellent attention to detail, time management and organisation skills Good communication skills, written and oral. Collaborative, cross-functional approach that engages colleagues, partner organisations and stakeholders. Good relationship management skills, able to work as part of a team Self-motivated and driven, with the adaptability to collaboratively navigate unforeseen challenges. An understanding or lived experience of social injustice, and proven track record of working in alignment with Comic Relief s commitment to social justice, anti-racism, diversity, inclusion and equity. Desirable criteria Experience in working with databases Skills in data collection, analysis and reporting. Experience of carrying out desk-based research. Perks and benefits: Flexible working hours Work from home option Life Insurance Wellness programs Employee Assistance Programme Enhanced maternity and paternity leave Paid emergency leave Sabbatical Opportunities Professional development Mentoring/coaching Paid volunteer days Payroll giving Salary sacrifice Team social events Extracurricular clubs Cycle to work scheme Free fruit To apply please visit our website via the link and apply online. Comic Relief reserves the right to close the role early if a large number of applications are received. Don t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Why work at Comic Relief There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London, There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work. Disability Confident Employer As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV and application questions. We ask that candidates that wish to be considered for this scheme email us via our website to discuss further. Please do not email CV's/cover letters.
Apr 01, 2026
Full time
Funding Operations Manager 12 Month Fixed Term Contract Maternity Cover £37,199 - £44,246 pa City of London E1 8QS and we are a hybrid working organisation Please note this is a hybrid role based on the successful candidate working at least two days a week in our London office. Remote contracts would not be considered for this role. Purpose of Role This role plays a key part in enabling the smooth running of the Comic Relief Funding Department by developing, maintaining and co-ordinating the efficient and effective management of Funding Department financial and operations processes and systems. This post will work closely with the Funding leadership team and key posts across wider Comic Relief to ensure that Comic Relief s funding practice is enabled through consistent and efficient financial and operational policies, processes and systems. Key responsibilities: Financial responsibilities Work with the Head of Funding Operations and Approaches to oversee , manage and drive the financial aspects of Comic Relief s grant making within the Funding Department. This includesbeing the first point of contact for Funding Department colleagues for queries relating to grant making financial processes and systems, initially troubleshooting problems and looking for ways to improve funding team financial systems, streamline funding financial team processes and generally make Funding Department financial operations more efficient Act as the Funding Team focal point for Finance, maintaining good communications and relationships with the CR Finance Team. Proactively identify risks relating to grant finances and operations, working with colleagues in the Finance and Funding Departments to propose solutions to resolve issues that may arise. Support the development and delivery of training on Funding Team Financial Systems for Funding Department colleagues. Co-ordinate monthly payments to funded partners and assist Funding Team colleagues with trouble shooting, ensuring that payments are made on time Co-ordinate monthly delegated decision making on funding, including ensuring papers are submitted, and liaising with Finance to ensure funds are subsequently allocated accurately. Co-ordinate processes around CR trustee board and sub-committee board approval of funding, including liaison with finance and other colleagues Support the Funding Director with accurate forecasting, reporting and record keeping on CR Grant Making activity, including the development and implementation of systems for tracking grant making, and the preparation of reports. Operations responsibilities Proactively support the Head of Funding Operations and Approaches, the Funding Director, and other Funding Team heads on the development of grant giving operational policies, processes and systems, looking for opportunities to improve systems and processes to ensure efficient and consistent grant giving practice Support the Head of Operations and Approaches with the continual development and operationalisation of the funding handbook, including working closely and responsively with compliance, legal, finance and data teams, and proactively supporting the implementation of the funding handbook internally within the Funding Department. Act as the Funding Team focal point for data queries, maintaining good communications and relationships with the CR Data Team Work with colleagues within CR s data function to support the ongoing maintenance and efficient use of the Salesforce Grant Management System, in line with Funding Department operational needs Be the internal first point of contact within the Funding Team for queries about the Salesforce Grant Making database, initially troubleshooting problems where possible, and providing basic training to new and existing members of the funding team. As requested, and as resource allows, carry out ad hoc research requests on CR s funding utilising the Salesforce Grant Making database. Assist colleagues within the Funding Team with queries around potential funded partner assessments, compliance and financial checks, and, as resource allows, assist with these assessments and checks. . Support with fulfilling Comic Relief commitments to initiatives such as IATI and 360 Giving Support the Funding team with any other finance or operations related tasks and projects as requested by the Director of Funding or Head of Operations and Approaches. Person specification Essential criteria Experience in developing, implementing and managing financial systems and processes. Knowledge and experience of grant management systems Strong analytical, problem-solving, and organisational skills. Able to work proactively and independently; able to carry out multiple tasks, prioritise, take initiative, and work to deadlines in an organised manner Excellent attention to detail, time management and organisation skills Good communication skills, written and oral. Collaborative, cross-functional approach that engages colleagues, partner organisations and stakeholders. Good relationship management skills, able to work as part of a team Self-motivated and driven, with the adaptability to collaboratively navigate unforeseen challenges. An understanding or lived experience of social injustice, and proven track record of working in alignment with Comic Relief s commitment to social justice, anti-racism, diversity, inclusion and equity. Desirable criteria Experience in working with databases Skills in data collection, analysis and reporting. Experience of carrying out desk-based research. Perks and benefits: Flexible working hours Work from home option Life Insurance Wellness programs Employee Assistance Programme Enhanced maternity and paternity leave Paid emergency leave Sabbatical Opportunities Professional development Mentoring/coaching Paid volunteer days Payroll giving Salary sacrifice Team social events Extracurricular clubs Cycle to work scheme Free fruit To apply please visit our website via the link and apply online. Comic Relief reserves the right to close the role early if a large number of applications are received. Don t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Why work at Comic Relief There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London, There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work. Disability Confident Employer As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV and application questions. We ask that candidates that wish to be considered for this scheme email us via our website to discuss further. Please do not email CV's/cover letters.
An excellent opportunity for an experienced General Manager to join a well-established Vehicle Servicing / Repair and MOT Test Centre. Job Type: Full-Time, Permanent. Salary: Competitive Salary, Negotiable Depending on Experience - With Bonus Scheme. Location: West London W14. About The Role: A hands-on leadership role with real autonomy, responsibility and rewards to match your performance. The company are seeking an experienced General Manager to lead a well-established independent garage in West London, overseeing vehicle servicing, repair and MOT testing operations. This is a hands-on role responsible for workflow, staff leadership, customer care, quality control, profitability and the smooth day-to-day running of the workshop. The ideal candidate will have experience working in the independent garage sector and a current DVSA MOT tester's licence, with a strong background in garage operations, team management and customer focused service delivery. In return, we offer a competitive pay package with bonus incentives, all of which are negotiable for the right person, and the opportunity to join a respected business with a long track record of success. Key Responsibilities Manage workflow, staff and customer care to ensure the delivery of quality and profit across the vehicle servicing/ repair and MOT testing operations Maximise turnover and profitability through the sale of labour, parts and materials to fleet and non-fleet customers Quality assure all MOT, servicing and mechanical repair worked undertaken by workshop technicians to market the business effectively to increase brand awareness and to grow the customer base Develop new business opportunities through the introduction of products and services that will enhance the customer offer and diversify the company's income base Devise and use systems for overseeing work in progress, maintain records of comeback repairs to ensure repair and technician involved can be identified Develop and monitor systems for the appropriate use of shop supplies, protect company equipment from theft and abuse, ensure proper maintenance of all equipment and maintain inventory of essential and special tools for current and past model years Responsible for workshop maintenance and cleanliness by maintaining awareness of Health & Safety requirements and implement corrective actions in areas requiring improved housekeeping. To provide regular reporting as required by the Managing Director or his appointed proxy using agreed formats and processes Key performance outputs Meet the weekly sales and profit targets agreed with the managing Director Meet customer satisfaction targets by helping technicians properly diagnose technical problems and direct proper repair procedures Organise workflow and the management of labour man hours in an efficient manner to maximise the use of workshop capacity, while controlling expenses Candidate Requirements DVSA approved MOT tester, City and Guilds level 3 or equivalent 5 - 10 years' experience in the trade Experience of MOT testing a broad range of vehicles Has previously run a garage business or had profit centre accountability Experience of mechanical/ electrical engineering fault finding for the models produced by all the major car and motorcycle manufactures. Experience of dealing effectively with 3rd party suppliers of parts and services including the raising of purchase orders, validating quotes and progress tracking Experience in managing a workshop team using job cards and the efficient allocation of tasks and resources depending on changing priorities Experience of invoicing/ billing and financial reporting procedures Experience of client/ key account management Competencies Able to work under pressure in a fast-paced environment. Delivers work that is 'right first time' and takes direct responsibility for the performance of operations Gets on with the job and makes things happen Team building Able to lead, manage and motivate staff Is able to successfully balance the skills, needs and work styles of individual staff against the requirements of output and performance Flexible Organisation and Planning Able to prioritise tasks and workflow effectively Attention to detail and accuracy in the planning and delivery of operational duties and job tasks Able to think outside the box when required A self-starter Analysis & Decisiveness A firm and effective decision maker Able to give quick and intelligent responses to questions and issues as they arise Customer Focus Able to communicate effectively with a diverse range of customer groups and customer needs Able to present a positive image as the face of the company Sales focused with the aim of achieving a positive customer experience each time, every time Able to handle and resolve customer complaints to retain customer loyalty If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Apr 01, 2026
Full time
An excellent opportunity for an experienced General Manager to join a well-established Vehicle Servicing / Repair and MOT Test Centre. Job Type: Full-Time, Permanent. Salary: Competitive Salary, Negotiable Depending on Experience - With Bonus Scheme. Location: West London W14. About The Role: A hands-on leadership role with real autonomy, responsibility and rewards to match your performance. The company are seeking an experienced General Manager to lead a well-established independent garage in West London, overseeing vehicle servicing, repair and MOT testing operations. This is a hands-on role responsible for workflow, staff leadership, customer care, quality control, profitability and the smooth day-to-day running of the workshop. The ideal candidate will have experience working in the independent garage sector and a current DVSA MOT tester's licence, with a strong background in garage operations, team management and customer focused service delivery. In return, we offer a competitive pay package with bonus incentives, all of which are negotiable for the right person, and the opportunity to join a respected business with a long track record of success. Key Responsibilities Manage workflow, staff and customer care to ensure the delivery of quality and profit across the vehicle servicing/ repair and MOT testing operations Maximise turnover and profitability through the sale of labour, parts and materials to fleet and non-fleet customers Quality assure all MOT, servicing and mechanical repair worked undertaken by workshop technicians to market the business effectively to increase brand awareness and to grow the customer base Develop new business opportunities through the introduction of products and services that will enhance the customer offer and diversify the company's income base Devise and use systems for overseeing work in progress, maintain records of comeback repairs to ensure repair and technician involved can be identified Develop and monitor systems for the appropriate use of shop supplies, protect company equipment from theft and abuse, ensure proper maintenance of all equipment and maintain inventory of essential and special tools for current and past model years Responsible for workshop maintenance and cleanliness by maintaining awareness of Health & Safety requirements and implement corrective actions in areas requiring improved housekeeping. To provide regular reporting as required by the Managing Director or his appointed proxy using agreed formats and processes Key performance outputs Meet the weekly sales and profit targets agreed with the managing Director Meet customer satisfaction targets by helping technicians properly diagnose technical problems and direct proper repair procedures Organise workflow and the management of labour man hours in an efficient manner to maximise the use of workshop capacity, while controlling expenses Candidate Requirements DVSA approved MOT tester, City and Guilds level 3 or equivalent 5 - 10 years' experience in the trade Experience of MOT testing a broad range of vehicles Has previously run a garage business or had profit centre accountability Experience of mechanical/ electrical engineering fault finding for the models produced by all the major car and motorcycle manufactures. Experience of dealing effectively with 3rd party suppliers of parts and services including the raising of purchase orders, validating quotes and progress tracking Experience in managing a workshop team using job cards and the efficient allocation of tasks and resources depending on changing priorities Experience of invoicing/ billing and financial reporting procedures Experience of client/ key account management Competencies Able to work under pressure in a fast-paced environment. Delivers work that is 'right first time' and takes direct responsibility for the performance of operations Gets on with the job and makes things happen Team building Able to lead, manage and motivate staff Is able to successfully balance the skills, needs and work styles of individual staff against the requirements of output and performance Flexible Organisation and Planning Able to prioritise tasks and workflow effectively Attention to detail and accuracy in the planning and delivery of operational duties and job tasks Able to think outside the box when required A self-starter Analysis & Decisiveness A firm and effective decision maker Able to give quick and intelligent responses to questions and issues as they arise Customer Focus Able to communicate effectively with a diverse range of customer groups and customer needs Able to present a positive image as the face of the company Sales focused with the aim of achieving a positive customer experience each time, every time Able to handle and resolve customer complaints to retain customer loyalty If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
WH Bence have an exciting opportunity for an Electrical Service Engineer to join their team. Location: Yate, Bristol, BS37 5NG (Nationwide) Salary: £40,500 to £46,500 per annum with OTE with overtime and additional payments, dependent on qualifications and experience Job Type: Full - time, Permanent Yard Working Hours: 08:00 to 16:30 (with early/late finishes and weekend work) About Us: WH Bence has been in business for over 30 years as specialist coachbuilders. Contracts include the manufacture and conversion of vehicles for the emergency services, command & control vehicles, hospitality trailers, racing trailers and mobile medical units. Bence also provides full after sales back-up and servicing throughout the UK and Ireland. Electrical Service Engineer - This Role: We are seeking an experienced Electrical Service Engineer with a strong HGV maintenance and repair background to join our expanding field service team. Are you a trained mechanic/plant fitter looking for a new challenge? This is a varied and interesting role that would suit someone with a mechanical background, an eye for detail and general maintenance skills. Due to expansion, specialist coachbuilder WH Bence requires an experienced engineer to join the team. The successful candidate will work at our service premises in Yate, near Bristol, but will also be required to work on our specialist vehicle contracts throughout the UK and Ireland. A service van and company mobile will also be provided as Bence service engineers share a stand by call out on rota which involved working overtime, which increased earnings. As this is a mobile role you will be required to stay away from home, as needed. You will join the current team to provide after-sales support and fulfil long term contracts for preventative maintenance, for which training will be provided. After training you will be expected to be able to problem solve whilst on a client's site with telephone support from the Bence Service Manager. Electrical Service Engineer - Key Responsibilities: - Carry out mobile servicing, diagnostics, and repair of HGVs and commercial vehicles - Perform breakdown assistance - Complete service reports and maintain accurate records - Provide exceptional customer service on-site Electrical Service Engineer - You: - Must hold a full Category B driving licence to apply for this role - A sound knowledge of servicing and maintaining trailers and vehicles is required - Experience in auto vehicle electrics and hydraulics will be advantageous though not essential Electrical Service Engineer - Benefits: - Competitive salary - Call out payment - Paid overtime available - Pension contributions - Company van - Company mobile phone - Training programmes available Click 'Apply' now to submit your application for this exciting Electrical Service Engineer opportunity!
Apr 01, 2026
Full time
WH Bence have an exciting opportunity for an Electrical Service Engineer to join their team. Location: Yate, Bristol, BS37 5NG (Nationwide) Salary: £40,500 to £46,500 per annum with OTE with overtime and additional payments, dependent on qualifications and experience Job Type: Full - time, Permanent Yard Working Hours: 08:00 to 16:30 (with early/late finishes and weekend work) About Us: WH Bence has been in business for over 30 years as specialist coachbuilders. Contracts include the manufacture and conversion of vehicles for the emergency services, command & control vehicles, hospitality trailers, racing trailers and mobile medical units. Bence also provides full after sales back-up and servicing throughout the UK and Ireland. Electrical Service Engineer - This Role: We are seeking an experienced Electrical Service Engineer with a strong HGV maintenance and repair background to join our expanding field service team. Are you a trained mechanic/plant fitter looking for a new challenge? This is a varied and interesting role that would suit someone with a mechanical background, an eye for detail and general maintenance skills. Due to expansion, specialist coachbuilder WH Bence requires an experienced engineer to join the team. The successful candidate will work at our service premises in Yate, near Bristol, but will also be required to work on our specialist vehicle contracts throughout the UK and Ireland. A service van and company mobile will also be provided as Bence service engineers share a stand by call out on rota which involved working overtime, which increased earnings. As this is a mobile role you will be required to stay away from home, as needed. You will join the current team to provide after-sales support and fulfil long term contracts for preventative maintenance, for which training will be provided. After training you will be expected to be able to problem solve whilst on a client's site with telephone support from the Bence Service Manager. Electrical Service Engineer - Key Responsibilities: - Carry out mobile servicing, diagnostics, and repair of HGVs and commercial vehicles - Perform breakdown assistance - Complete service reports and maintain accurate records - Provide exceptional customer service on-site Electrical Service Engineer - You: - Must hold a full Category B driving licence to apply for this role - A sound knowledge of servicing and maintaining trailers and vehicles is required - Experience in auto vehicle electrics and hydraulics will be advantageous though not essential Electrical Service Engineer - Benefits: - Competitive salary - Call out payment - Paid overtime available - Pension contributions - Company van - Company mobile phone - Training programmes available Click 'Apply' now to submit your application for this exciting Electrical Service Engineer opportunity!
Overview A growing engineering and manufacturing organisation is seeking a Mechanical Design Engineer to join their expanding Engineering Department. This role is ideal for someone with strong CAD capability who wants to work across multiple concurrent projects, developing both standard and bespoke mechanical components and assemblies.Working under the guidance of the Engineering Manager and Senior Project Engineers, you will produce high-quality 3D models, 2D drawings and parts lists using SolidWorks, supporting the delivery of engineered products used across industrial storage, process and construction environments. This is an excellent opportunity for an early-career engineer looking to develop strong technical, commercial and project delivery skills within a supportive and structured team. Key Responsibilities CAD & Engineering Delivery Produce accurate 3D CAD models, 2D engineering drawings and bills of materials using SolidWorks. Create drawings ranging from general arrangements to fully detailed fabrication drawings. Work with standardised models and components, while developing bespoke designs where required. Ensure all drawings meet internal standards, manufacturing requirements and relevant national/international engineering codes. Maintain all CAD data and documentation within the company's PDM system. Project Support Support multiple live projects simultaneously, ensuring clarity on scope, deliverables and deadlines. Assist Senior Engineers in resolving technical queries from construction, contracts and procurement teams. Participate in engineering team meetings and contribute to project discussions. Support client-facing technical communication when required, helping clarify specifications and secure approvals. Ensure all project documentation is completed, filed and maintained correctly. Commercial & Technical Awareness Understand client specifications and ensure materials and designs meet agreed requirements. Liaise with suppliers to confirm material suitability and availability. Recognise the commercial impact of over-engineering, incorrect detailing or programme delays. Identify potential upsell/uplift opportunities during project handover from Sales. Ensure procurement teams receive clear information to source correct materials at the right cost. Quality, Standards & Compliance Prepare all engineering outputs in line with internal procedures and industry standards. Ensure all documentation, drawings and parts lists meet required company quality levels. Maintain awareness of health & safety considerations that influence design decisions. Functional Knowledge & Skills Ability to produce clear, accurate and informative engineering drawings. Understanding of mechanical design principles and fabrication processes. Ability to interpret technical specifications and engineering documentation. Competent user of: SolidWorks 3D CAD Microsoft Word Microsoft Excel Awareness of commercial impacts relating to cost, programme and detailing accuracy. Understanding of engineered products such as steel structures, storage tanks or similar assemblies (advantageous but not essential). Problem Solving & Communication Support senior engineers in resolving technical and contractual challenges. Use initiative to propose practical, engineered solutions with commercial awareness. Strong written communication for technical documentation. Confident verbal communication with internal teams, suppliers and clients. Professional approach to all interactions, maintaining strong working relationships. Qualifications Minimum BTEC ONC/OND, NVQ Level 3 or equivalent in a mechanical/engineering discipline. Degree-qualified candidates may be considered for more senior responsibilities. Additional Information The employer is committed to equal opportunities and a safe working environment. Health & safety awareness is essential and forms part of daily working practices. Candidates must be able to work under supervision while managing multiple tasks and deadlines. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 01, 2026
Full time
Overview A growing engineering and manufacturing organisation is seeking a Mechanical Design Engineer to join their expanding Engineering Department. This role is ideal for someone with strong CAD capability who wants to work across multiple concurrent projects, developing both standard and bespoke mechanical components and assemblies.Working under the guidance of the Engineering Manager and Senior Project Engineers, you will produce high-quality 3D models, 2D drawings and parts lists using SolidWorks, supporting the delivery of engineered products used across industrial storage, process and construction environments. This is an excellent opportunity for an early-career engineer looking to develop strong technical, commercial and project delivery skills within a supportive and structured team. Key Responsibilities CAD & Engineering Delivery Produce accurate 3D CAD models, 2D engineering drawings and bills of materials using SolidWorks. Create drawings ranging from general arrangements to fully detailed fabrication drawings. Work with standardised models and components, while developing bespoke designs where required. Ensure all drawings meet internal standards, manufacturing requirements and relevant national/international engineering codes. Maintain all CAD data and documentation within the company's PDM system. Project Support Support multiple live projects simultaneously, ensuring clarity on scope, deliverables and deadlines. Assist Senior Engineers in resolving technical queries from construction, contracts and procurement teams. Participate in engineering team meetings and contribute to project discussions. Support client-facing technical communication when required, helping clarify specifications and secure approvals. Ensure all project documentation is completed, filed and maintained correctly. Commercial & Technical Awareness Understand client specifications and ensure materials and designs meet agreed requirements. Liaise with suppliers to confirm material suitability and availability. Recognise the commercial impact of over-engineering, incorrect detailing or programme delays. Identify potential upsell/uplift opportunities during project handover from Sales. Ensure procurement teams receive clear information to source correct materials at the right cost. Quality, Standards & Compliance Prepare all engineering outputs in line with internal procedures and industry standards. Ensure all documentation, drawings and parts lists meet required company quality levels. Maintain awareness of health & safety considerations that influence design decisions. Functional Knowledge & Skills Ability to produce clear, accurate and informative engineering drawings. Understanding of mechanical design principles and fabrication processes. Ability to interpret technical specifications and engineering documentation. Competent user of: SolidWorks 3D CAD Microsoft Word Microsoft Excel Awareness of commercial impacts relating to cost, programme and detailing accuracy. Understanding of engineered products such as steel structures, storage tanks or similar assemblies (advantageous but not essential). Problem Solving & Communication Support senior engineers in resolving technical and contractual challenges. Use initiative to propose practical, engineered solutions with commercial awareness. Strong written communication for technical documentation. Confident verbal communication with internal teams, suppliers and clients. Professional approach to all interactions, maintaining strong working relationships. Qualifications Minimum BTEC ONC/OND, NVQ Level 3 or equivalent in a mechanical/engineering discipline. Degree-qualified candidates may be considered for more senior responsibilities. Additional Information The employer is committed to equal opportunities and a safe working environment. Health & safety awareness is essential and forms part of daily working practices. Candidates must be able to work under supervision while managing multiple tasks and deadlines. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are currently seeking a Care Home Operations Manager to join our team and support homes across our North Division.As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met.As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes. This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package , including:Generous starting salary£7,500 annual car allowanceAll mileage and expenses paid25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days Up to 8% employers pension contribution Required experience and qualifications: Passionate about providing high-quality care and improving the lives of residentsRegistered Nurse (RN) qualification or equivalent professional experience Significant experience in a senior operational/leadership role in a care home settingTurnaround home management experienceSignificant experience in managing budgets, financial planning, and cost controlExperience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulationsStrong track record of improving care quality and driving operational efficienciesUnderstanding of regulatory and statutory requirements, including fire, health and safety, COSHHProficient in IT systems, including MS Office and care management software, for record-keeping and reportingFull UK driving licence, with the ability to travel regularly and stay away from home Role and responsibilities: Take on General Manager responsibilities and become a CQC Registered Manager if neededIdentify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements With the support of our Business Manager, prepare an annual budget with the support of internal stakeholdersManage all sales enquires and proactively promote the home in the local communityBuild a culture of robust performance managementOversee staff recruitment, training, motivation, communication, supervision, and appraisalDemonstrate determination to deliver quality care Build close and trusting relationships with residents and their loved ones This is a demanding but rewarding national role that could see you based anywhere across Northern England. You must be prepared to travel long distances with regular periods of time away from home. As you'll be working within our homes, you'll need to be flexible across days and nights, as well as bank holidays and weekends. You should also be available by mobile phone and email while out of hours. As Operations Manager, you can expect a lot of responsibility and pressure and you'll be a strong, resilient and confident individual who will thrive on this. 7766
Apr 01, 2026
Full time
We are currently seeking a Care Home Operations Manager to join our team and support homes across our North Division.As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met.As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes. This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package , including:Generous starting salary£7,500 annual car allowanceAll mileage and expenses paid25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days Up to 8% employers pension contribution Required experience and qualifications: Passionate about providing high-quality care and improving the lives of residentsRegistered Nurse (RN) qualification or equivalent professional experience Significant experience in a senior operational/leadership role in a care home settingTurnaround home management experienceSignificant experience in managing budgets, financial planning, and cost controlExperience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulationsStrong track record of improving care quality and driving operational efficienciesUnderstanding of regulatory and statutory requirements, including fire, health and safety, COSHHProficient in IT systems, including MS Office and care management software, for record-keeping and reportingFull UK driving licence, with the ability to travel regularly and stay away from home Role and responsibilities: Take on General Manager responsibilities and become a CQC Registered Manager if neededIdentify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements With the support of our Business Manager, prepare an annual budget with the support of internal stakeholdersManage all sales enquires and proactively promote the home in the local communityBuild a culture of robust performance managementOversee staff recruitment, training, motivation, communication, supervision, and appraisalDemonstrate determination to deliver quality care Build close and trusting relationships with residents and their loved ones This is a demanding but rewarding national role that could see you based anywhere across Northern England. You must be prepared to travel long distances with regular periods of time away from home. As you'll be working within our homes, you'll need to be flexible across days and nights, as well as bank holidays and weekends. You should also be available by mobile phone and email while out of hours. As Operations Manager, you can expect a lot of responsibility and pressure and you'll be a strong, resilient and confident individual who will thrive on this. 7766
ABOUT THE ROLE As Care Home Deputy Manager & Clinical Lead of a Barchester care home, you'll support the delivery of the quality care we're known for. Working closely with the General Manager and taking on leadership duties in their absence, you can expect to help with everything from ensuring care standards to motivating your team. You'll inspire a multidisciplinary team to make sure they help every resident to enjoy the best possible quality of life. That means leading by example and monitoring standards through regular audits, supervised clinical practice and checking our regulatory compliance. You'll set the highest standards and draw on your skills to develop and deliver strategies that will help you achieve your goals. ABOUT YOU To join us as a Care Home Deputy Manager & Clinical Lead, you'll need be a Registered Nurse (RN/RMN) with current NMC registration and a teaching/mentoring/supervision qualification. Experience in helping residents with different health needs is important too, as is a successful track record of managing safeguarding investigations and clinical risk assessments. We'll also look for some HR experience, a strong knowledge of sales and marketing, an understanding of budget management, and a track record of supporting newly qualified nurses through preceptorship. Finally, you'll be compassionate, resilient and determined to deliver quality care in our engaging and energetic environment. REWARDS PACKAGE As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Nurse Mentor and Refer a Friend bonus schemes Offer to pay Skilled Worker visa application fee for eligible nurses If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.
Apr 01, 2026
Full time
ABOUT THE ROLE As Care Home Deputy Manager & Clinical Lead of a Barchester care home, you'll support the delivery of the quality care we're known for. Working closely with the General Manager and taking on leadership duties in their absence, you can expect to help with everything from ensuring care standards to motivating your team. You'll inspire a multidisciplinary team to make sure they help every resident to enjoy the best possible quality of life. That means leading by example and monitoring standards through regular audits, supervised clinical practice and checking our regulatory compliance. You'll set the highest standards and draw on your skills to develop and deliver strategies that will help you achieve your goals. ABOUT YOU To join us as a Care Home Deputy Manager & Clinical Lead, you'll need be a Registered Nurse (RN/RMN) with current NMC registration and a teaching/mentoring/supervision qualification. Experience in helping residents with different health needs is important too, as is a successful track record of managing safeguarding investigations and clinical risk assessments. We'll also look for some HR experience, a strong knowledge of sales and marketing, an understanding of budget management, and a track record of supporting newly qualified nurses through preceptorship. Finally, you'll be compassionate, resilient and determined to deliver quality care in our engaging and energetic environment. REWARDS PACKAGE As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Nurse Mentor and Refer a Friend bonus schemes Offer to pay Skilled Worker visa application fee for eligible nurses If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.
Contracts Manager/Construction Manager - Industrial Roofing & Cladding Job Title: Contracts Manager/Construction Manager - Industrial Roofing & Cladding Job reference Number: Industry Sector: General Manager, Depot Manager, Commercial Manager, Divisional Manager, Operations Manager, Roofing Manager, Roofing, Cladding, Roofing Refurbishment, Refurb, Building Envelope, Commercial Roof & Wall Systems, Roofing Contractor, Contracts Manager, Projects Manager, Commercial Manager, Construction Manager, Area to be covered: South East Office location: London Remuneration: £55,000 - £65,000 + bonus tbc Benefits: £7,000 car allowance or Ford Ranger, pension, phone, laptop & 22 days annual leave The role of the Contracts Manager/Construction Manager - Industrial Roofing & Cladding will involve: Contract Manager/Construction Manager position dealing with various roofing and cladding refurbishment services; felts, liquid systems, flat roofing systems, single ply, industrial cladding systems etc Strong ability to progress into more senior roles as starting a new division Conducting site visits and meetings to ensure that projects are being completed to the highest standard Overseeing the running of several projects and reporting to the directors Create project timelines ensuring projects are kept on track Management of Contract Instructions, Technical Submittals and RFI's Conducting weekly contracts meeting to track project status Regular liaison with other Service Centre Managers and Directors to ensure best procedures are implemented across the business. The ideal applicant will be a Contracts Manager/Construction Manager - Industrial Roofing & Cladding industry with: Must have had 10+ years' experience as a Contracts Manager, Projects Manager, Commercial Manager, Construction Manager or similar Must have experience within the industrial and/or commercial refit sector Refurbishment experience within the industrial refit sector Excellent communication skills both written and verbal across all levels Confident and articulate Mitchell Maguire is a specialist Construction Sales Recruitment Consultancy, dealing exclusively with Construction Sales Jobs, Construction sales vacancies and Specification sales positions within: General Manager, Depot Manager, Commercial Manager, Divisional Manager, Operations Manager, Roofing Manager, Roofing, Cladding, Roofing Refurbishment, Refurb, Building Envelope, Commercial Roof & Wall Systems, Roofing Contractor, Contracts Manager, Projects Manager, Commercial Manager, felts, liquid systems, flat roofing systems, single ply, industrial cladding systems, Metal cladding
Apr 01, 2026
Full time
Contracts Manager/Construction Manager - Industrial Roofing & Cladding Job Title: Contracts Manager/Construction Manager - Industrial Roofing & Cladding Job reference Number: Industry Sector: General Manager, Depot Manager, Commercial Manager, Divisional Manager, Operations Manager, Roofing Manager, Roofing, Cladding, Roofing Refurbishment, Refurb, Building Envelope, Commercial Roof & Wall Systems, Roofing Contractor, Contracts Manager, Projects Manager, Commercial Manager, Construction Manager, Area to be covered: South East Office location: London Remuneration: £55,000 - £65,000 + bonus tbc Benefits: £7,000 car allowance or Ford Ranger, pension, phone, laptop & 22 days annual leave The role of the Contracts Manager/Construction Manager - Industrial Roofing & Cladding will involve: Contract Manager/Construction Manager position dealing with various roofing and cladding refurbishment services; felts, liquid systems, flat roofing systems, single ply, industrial cladding systems etc Strong ability to progress into more senior roles as starting a new division Conducting site visits and meetings to ensure that projects are being completed to the highest standard Overseeing the running of several projects and reporting to the directors Create project timelines ensuring projects are kept on track Management of Contract Instructions, Technical Submittals and RFI's Conducting weekly contracts meeting to track project status Regular liaison with other Service Centre Managers and Directors to ensure best procedures are implemented across the business. The ideal applicant will be a Contracts Manager/Construction Manager - Industrial Roofing & Cladding industry with: Must have had 10+ years' experience as a Contracts Manager, Projects Manager, Commercial Manager, Construction Manager or similar Must have experience within the industrial and/or commercial refit sector Refurbishment experience within the industrial refit sector Excellent communication skills both written and verbal across all levels Confident and articulate Mitchell Maguire is a specialist Construction Sales Recruitment Consultancy, dealing exclusively with Construction Sales Jobs, Construction sales vacancies and Specification sales positions within: General Manager, Depot Manager, Commercial Manager, Divisional Manager, Operations Manager, Roofing Manager, Roofing, Cladding, Roofing Refurbishment, Refurb, Building Envelope, Commercial Roof & Wall Systems, Roofing Contractor, Contracts Manager, Projects Manager, Commercial Manager, felts, liquid systems, flat roofing systems, single ply, industrial cladding systems, Metal cladding
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you'll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!Join us as a Customer Assistant in our Peterborough Club offering a 16 hour contract which is fully flexible over 7 days, including evenings and weekends. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards - Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
Apr 01, 2026
Full time
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you'll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!Join us as a Customer Assistant in our Peterborough Club offering a 16 hour contract which is fully flexible over 7 days, including evenings and weekends. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards - Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
