We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia. We're looking for a talented Senior Product Manager to join our Mobile team. If you're someone who has high empathy for users, is tech savvy, good at collaborating with others, loves data-driven decision-making, and is eager to learn about customer needs to build the best scalable and innovative solutions for our customers, we'd love to meet you! Your new adventure: Develop, own, and execute the mobile product roadmap and strategy, ensuring alignment with company goals and vision by collaborating closely with leadership and stakeholders. Maintain a customer-obsessed mindset by continuously learning about user needs, empathising with and advocating for customers, mastering data usage, and staying updated on competitor landscapes. Monitor product performance - Set and track product performance metrics to identify areas for improvement and make data-driven decisions. Manage the product backlog - Ensure that it is prioritized effectively and that the team is working on the most valuable parts at any given time. Identify and manage product risks such as technical dependencies, resource constraints, and market shifts, and work with the team to mitigate these risks. Collaborate in a cross-functional team with product designers, engineers, data analysts, researchers, marketing, and customer-facing teams to deliver optimal solutions for customers. Communicate with internal stakeholders including other product teams, sales, marketing, and customer support teams to ensure that everyone is aligned on the product vision, roadmap, and priorities. Mentor other product managers, helping them to develop their skills and product expertise. Experiment, innovate and seek new ways to bring us closer to our goals. Engage with and learn from top talents in the industry. Does this sound like you? 3+ years of experience as a product manager or in another similar position. Experience with mobile development: iOS, Android and/or React Native. Thrive on challenge, constantly seeking opportunities to push boundaries, disrupt conventions, and deliver exceptional results. Strong inclination towards experimentation and innovation, leveraging lean principles to test hypotheses and iterate rapidly. Experience in generative research (interviews, data analysis) to uncover customer needs, product usage, and market trends. The ability to work with bigger problem spaces and break them down into smaller well-defined problems and actionable steps. Proven experience with effectively aligning and managing a roadmap, limiting the dependencies with other teams. Great communication skills for effective collaboration, including active listening and providing relevant feedback. The ability to set reasonable, relevant and measurable goals. Strong planning and organizational skills, including experience working closely with cross-functional teams. The ability to build strong relationships with the team to deliver results. Proactive, independent decision-making skills. Fluency in English. Why Pipedrive? A value-driven work environment where people come first. A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin. A team serious about getting things done while not taking ourselves too seriously. A world-class working environment full of perks like snacks, coffee, and occasional team lunches. Flexible working hours as long as you're there for your team members. Freedom to execute your ideas with a passionate and motivated team supporting you. Lots of room for personal and career development, with internal and external training opportunities. Competitive salary and bonus system and all the benefits you'd expect from a great employer (medical, dental, and life insurance, company pension scheme, in-house coaches, and more). Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Recruitment Privacy Policy. Pipedrive is an equal-opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status. Please note that for this role we're currently unable to offer relocation assistance or visa sponsorship. We're looking for an experienced Senior Product Manager, for the mobile team, to accelerate delivery and amplify customer value in our Platform department. If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
Feb 10, 2025
Full time
We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia. We're looking for a talented Senior Product Manager to join our Mobile team. If you're someone who has high empathy for users, is tech savvy, good at collaborating with others, loves data-driven decision-making, and is eager to learn about customer needs to build the best scalable and innovative solutions for our customers, we'd love to meet you! Your new adventure: Develop, own, and execute the mobile product roadmap and strategy, ensuring alignment with company goals and vision by collaborating closely with leadership and stakeholders. Maintain a customer-obsessed mindset by continuously learning about user needs, empathising with and advocating for customers, mastering data usage, and staying updated on competitor landscapes. Monitor product performance - Set and track product performance metrics to identify areas for improvement and make data-driven decisions. Manage the product backlog - Ensure that it is prioritized effectively and that the team is working on the most valuable parts at any given time. Identify and manage product risks such as technical dependencies, resource constraints, and market shifts, and work with the team to mitigate these risks. Collaborate in a cross-functional team with product designers, engineers, data analysts, researchers, marketing, and customer-facing teams to deliver optimal solutions for customers. Communicate with internal stakeholders including other product teams, sales, marketing, and customer support teams to ensure that everyone is aligned on the product vision, roadmap, and priorities. Mentor other product managers, helping them to develop their skills and product expertise. Experiment, innovate and seek new ways to bring us closer to our goals. Engage with and learn from top talents in the industry. Does this sound like you? 3+ years of experience as a product manager or in another similar position. Experience with mobile development: iOS, Android and/or React Native. Thrive on challenge, constantly seeking opportunities to push boundaries, disrupt conventions, and deliver exceptional results. Strong inclination towards experimentation and innovation, leveraging lean principles to test hypotheses and iterate rapidly. Experience in generative research (interviews, data analysis) to uncover customer needs, product usage, and market trends. The ability to work with bigger problem spaces and break them down into smaller well-defined problems and actionable steps. Proven experience with effectively aligning and managing a roadmap, limiting the dependencies with other teams. Great communication skills for effective collaboration, including active listening and providing relevant feedback. The ability to set reasonable, relevant and measurable goals. Strong planning and organizational skills, including experience working closely with cross-functional teams. The ability to build strong relationships with the team to deliver results. Proactive, independent decision-making skills. Fluency in English. Why Pipedrive? A value-driven work environment where people come first. A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin. A team serious about getting things done while not taking ourselves too seriously. A world-class working environment full of perks like snacks, coffee, and occasional team lunches. Flexible working hours as long as you're there for your team members. Freedom to execute your ideas with a passionate and motivated team supporting you. Lots of room for personal and career development, with internal and external training opportunities. Competitive salary and bonus system and all the benefits you'd expect from a great employer (medical, dental, and life insurance, company pension scheme, in-house coaches, and more). Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Recruitment Privacy Policy. Pipedrive is an equal-opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status. Please note that for this role we're currently unable to offer relocation assistance or visa sponsorship. We're looking for an experienced Senior Product Manager, for the mobile team, to accelerate delivery and amplify customer value in our Platform department. If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
About Ferovinum: We're revolutionising the supply chain and financial foundations of the $800bn global drinks industry by building a platform that will change the way that commerce is executed forever! We've just secured our Series A funding and are proud to be part of Notion Capital's portfolio. We've already influenced immense change in the UK markets and have personally alreadyseen tremendous growth, with over £170 million of product transacted through the platform and increased annual sales by 1,000% since early 2023. To date we're proud to say that we've deployed over £114m of funding in support of UK wine and spirits producers. As we look to expand our offering globally we're looking for ambitious builders that want to change an industry and be part of the journey with us. We're first to market and intend to stay ahead of the game! In short, it's the perfect time to join as we aim for unicorn and beyond The Role: As our Portfolio Credit Analyst you'll be responsible for monitoring potential risk, performance and cash flow across our SME portfolio. You'll make sure we adhere to our credit underwriting policy and procedures to drive profitable growth. Reporting directly to our Chief Risk Officer, a key responsibility will be for you to provide the data analysis of our client portfolio to help us influence commercial business decisions. As we're in our build phase you'll be working cross functionally with Sales, Onboarding, and Customer Success and our Sales teams to highlight any risk exposure and monitor portfolio performance, ultimately driving revenue. Key Responsibilities: Work closely with the Chief Risk Officer to analyse individual client and portfolio performance. Monitor customer liquidity and behaviour to help identify risk exposure across the business, looking closely for leading indicators. Support new business opportunities, improving our product proposition, completion of request-for-proposal documentation in addition to providing broad support to sales teams. Analysing and attributing portfolio performance. Reporting detailed financial analysis of companies, we work with, identifying key risks, undertaking market analysis, and calculating potential exposure based on nature of the products sold and delivery fulfilment times. Make recommendations to manage and mitigate risk. Maintaining long-term strategic relationships and influence with appropriate stakeholders, both internally and externally. You'll also have the opportunity to support the CFO and the finance team by working with our capital markets partners Key Requirements: 1 - 2 years previous experience working in investment banking, consulting or similar, either in a front office or credit risk role. Excellent Microsoft Excel skills. Financial modelling experience preferred. Strong quantitative, analytical and presentation skills, with excellent attention to detail. Curious individual with strong critical thinking skills who enjoys problem-solving. Planning and organisational skills and problem-solving ability. Excellent communication skills. The ability to be flexible, decisive, and quick-thinking. Understanding of portfolio construction, trading, or risk management techniques is preferred. Capacity to work independently as well as part of a team and be able to deal with pressure. Ferovinum provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Feb 10, 2025
Full time
About Ferovinum: We're revolutionising the supply chain and financial foundations of the $800bn global drinks industry by building a platform that will change the way that commerce is executed forever! We've just secured our Series A funding and are proud to be part of Notion Capital's portfolio. We've already influenced immense change in the UK markets and have personally alreadyseen tremendous growth, with over £170 million of product transacted through the platform and increased annual sales by 1,000% since early 2023. To date we're proud to say that we've deployed over £114m of funding in support of UK wine and spirits producers. As we look to expand our offering globally we're looking for ambitious builders that want to change an industry and be part of the journey with us. We're first to market and intend to stay ahead of the game! In short, it's the perfect time to join as we aim for unicorn and beyond The Role: As our Portfolio Credit Analyst you'll be responsible for monitoring potential risk, performance and cash flow across our SME portfolio. You'll make sure we adhere to our credit underwriting policy and procedures to drive profitable growth. Reporting directly to our Chief Risk Officer, a key responsibility will be for you to provide the data analysis of our client portfolio to help us influence commercial business decisions. As we're in our build phase you'll be working cross functionally with Sales, Onboarding, and Customer Success and our Sales teams to highlight any risk exposure and monitor portfolio performance, ultimately driving revenue. Key Responsibilities: Work closely with the Chief Risk Officer to analyse individual client and portfolio performance. Monitor customer liquidity and behaviour to help identify risk exposure across the business, looking closely for leading indicators. Support new business opportunities, improving our product proposition, completion of request-for-proposal documentation in addition to providing broad support to sales teams. Analysing and attributing portfolio performance. Reporting detailed financial analysis of companies, we work with, identifying key risks, undertaking market analysis, and calculating potential exposure based on nature of the products sold and delivery fulfilment times. Make recommendations to manage and mitigate risk. Maintaining long-term strategic relationships and influence with appropriate stakeholders, both internally and externally. You'll also have the opportunity to support the CFO and the finance team by working with our capital markets partners Key Requirements: 1 - 2 years previous experience working in investment banking, consulting or similar, either in a front office or credit risk role. Excellent Microsoft Excel skills. Financial modelling experience preferred. Strong quantitative, analytical and presentation skills, with excellent attention to detail. Curious individual with strong critical thinking skills who enjoys problem-solving. Planning and organisational skills and problem-solving ability. Excellent communication skills. The ability to be flexible, decisive, and quick-thinking. Understanding of portfolio construction, trading, or risk management techniques is preferred. Capacity to work independently as well as part of a team and be able to deal with pressure. Ferovinum provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Orgvue is an organisational design and planning platform that empowers your business to transform its workforce by understanding the work people do and the skills they have. Our platform connects strategy to structure, providing clarity of vision, so you can build a more adaptable, better performing organisation that thrives in a constantly changing world of work. The world's largest and best-known enterprises and consulting firms use Orgvue to visualise and model current and future states of the organisation and make faster, more informed decisions. The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney. About the team The Professional Services team combines Organisation Design, Workforce Planning and technical expertise to support our customers in navigating their transformation journeys. We help our customers activate their Orgvue platform, build custom Orgvue workflows, navigate complex transformation projects, and more. What you'll do Our Senior Consultants help global organisations transform their workforce by leading data-driven organisation design and workforce planning projects in the Orgvue platform. You will be the driving force behind high visibility customer projects and engagements and will advise and work with customers' senior leaders and their teams to execute large scale transformation projects. Responsibilities Oversee delivery engagements and manage multidisciplinary teams of consultants, analysts, and developers to achieve successful outcomes for our customers. Lead and develop junior team members, including line management and informal coaching. Provide well-established program governance to manage requirements in line with the agreed scope and business objectives. Ensure a smooth transition of the configured solution into operation for the user, including knowledge transfer and the handover to Account Management, Customer Success, and technical support. Provide subject matter expertise to our customers regarding the functionality of Orgvue and execution of organisation transformations. Prioritise and deliver work across multiple customer portfolios simultaneously. Deliver a customer experience which leads to continued business and licence renewal and identify new revenue opportunities for Orgvue Professional Services. Focus on the continuous improvement of Orgvue Professional Services Activation and project delivery methodologies. Actively participate in a global community of practitioners to continually evolve and improve the way in which Orgvue leads and supports our users. Minimum Requirements Undergraduate or graduate degree in analytics, management, economics or other related business disciplines. Minimum of 5 years of experience in business transformation, management or technology consulting, human capital, talent or OD consulting space, preferably with a top-tier consulting firm. Experience working with organizations on business transformational initiatives, including M&A, cost takeout, operating model redesign, or other large-scale functional or enterprise initiatives - and/or experience defining and implementing technology-led business solutions within large enterprises. Prior working experience with Orgvue. Up to 25% travel. Experience in commercial conversations and participating in business development efforts. Foundational understanding of organization design. Experience delivering large-scale organizational design, transformation or technology projects. Excellent knowledge of Microsoft Office, including Excel and PowerPoint. Proven ability to manage executive conversations and negotiations. Proven ability to lead projects and manage stakeholders. Ability to facilitate trainings and workshops with large audiences. Comfort interpreting and working through complex business challenges. Ability to use analytics to solve business problems. Understanding of business operations. Excellent interpersonal and communication skills. Benefits Hybrid working - The role is located at our London HQ however we do operate a Hybrid working model with 2 days a week in the London office. Our customers are based primarily in the UK however we do have customers across EMEA. Wellbeing: Sanctus Coaching, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day. Subsidised Gym Membership. Private Medical Insurance (including Dental and Vision) and Life Assurance. 25 days holiday (increasing to 30 days at a rate of 1 extra day per year). Summer Fridays (half-day Fridays for the months of July and August). Employer pension contribution of 5% of your gross salary, if you contribute a minimum of 3%. Season ticket Loan. Cycle to Work Scheme. Annual Discretionary Bonus. Here at Orgvue we promote individualism and a diverse workforce to build on our future success.
Feb 10, 2025
Full time
Orgvue is an organisational design and planning platform that empowers your business to transform its workforce by understanding the work people do and the skills they have. Our platform connects strategy to structure, providing clarity of vision, so you can build a more adaptable, better performing organisation that thrives in a constantly changing world of work. The world's largest and best-known enterprises and consulting firms use Orgvue to visualise and model current and future states of the organisation and make faster, more informed decisions. The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney. About the team The Professional Services team combines Organisation Design, Workforce Planning and technical expertise to support our customers in navigating their transformation journeys. We help our customers activate their Orgvue platform, build custom Orgvue workflows, navigate complex transformation projects, and more. What you'll do Our Senior Consultants help global organisations transform their workforce by leading data-driven organisation design and workforce planning projects in the Orgvue platform. You will be the driving force behind high visibility customer projects and engagements and will advise and work with customers' senior leaders and their teams to execute large scale transformation projects. Responsibilities Oversee delivery engagements and manage multidisciplinary teams of consultants, analysts, and developers to achieve successful outcomes for our customers. Lead and develop junior team members, including line management and informal coaching. Provide well-established program governance to manage requirements in line with the agreed scope and business objectives. Ensure a smooth transition of the configured solution into operation for the user, including knowledge transfer and the handover to Account Management, Customer Success, and technical support. Provide subject matter expertise to our customers regarding the functionality of Orgvue and execution of organisation transformations. Prioritise and deliver work across multiple customer portfolios simultaneously. Deliver a customer experience which leads to continued business and licence renewal and identify new revenue opportunities for Orgvue Professional Services. Focus on the continuous improvement of Orgvue Professional Services Activation and project delivery methodologies. Actively participate in a global community of practitioners to continually evolve and improve the way in which Orgvue leads and supports our users. Minimum Requirements Undergraduate or graduate degree in analytics, management, economics or other related business disciplines. Minimum of 5 years of experience in business transformation, management or technology consulting, human capital, talent or OD consulting space, preferably with a top-tier consulting firm. Experience working with organizations on business transformational initiatives, including M&A, cost takeout, operating model redesign, or other large-scale functional or enterprise initiatives - and/or experience defining and implementing technology-led business solutions within large enterprises. Prior working experience with Orgvue. Up to 25% travel. Experience in commercial conversations and participating in business development efforts. Foundational understanding of organization design. Experience delivering large-scale organizational design, transformation or technology projects. Excellent knowledge of Microsoft Office, including Excel and PowerPoint. Proven ability to manage executive conversations and negotiations. Proven ability to lead projects and manage stakeholders. Ability to facilitate trainings and workshops with large audiences. Comfort interpreting and working through complex business challenges. Ability to use analytics to solve business problems. Understanding of business operations. Excellent interpersonal and communication skills. Benefits Hybrid working - The role is located at our London HQ however we do operate a Hybrid working model with 2 days a week in the London office. Our customers are based primarily in the UK however we do have customers across EMEA. Wellbeing: Sanctus Coaching, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day. Subsidised Gym Membership. Private Medical Insurance (including Dental and Vision) and Life Assurance. 25 days holiday (increasing to 30 days at a rate of 1 extra day per year). Summer Fridays (half-day Fridays for the months of July and August). Employer pension contribution of 5% of your gross salary, if you contribute a minimum of 3%. Season ticket Loan. Cycle to Work Scheme. Annual Discretionary Bonus. Here at Orgvue we promote individualism and a diverse workforce to build on our future success.
IRC30041 - DIGITAL & IT SENIOR BUSINESS ANALYST At Eni, we are looking for a D&IT Senior Business Analyst within EGEM in London. You will be responsible for covering the whole application lifecycle (starting from requirement gathering, analysis, design & testing, through to post go-live). You will be using your skills in communication, requirement gathering, business process analysis and customer focus with an agile and design thinking approach to ensure that new developments and systems are fit for purpose. Your ability to problem solve, also leveraging your knowledge on technologies like cloud, data analytics, BI, ML/AI and cybersecurity, will allow you to propose new and innovative solutions to business as well as support the digital transformation and continuous improvement across our application landscape. As a member of the Digital & IT team you will be responsible for: Working side-by-side with other D&IT teams and external parties to contribute with the design of new solutions and transformation of the existing portfolio of live applications into a cloud native architecture; Analysing business needs and translating into Data oriented and Microservices solutions; Working closely with development teams to analyse, prototype and deliver on cloud-native solutions requirements as efficiently as possible; Supporting requirements' gatherings and specifications, choosing the most effective means to elicit and document these with workshops, storyboards, user stories, or other methods; Analysing and verifying requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards, as well as documenting these fully; Complying with established processes where required, and working across teams to define processes and documentation/training as new features and systems are implemented; Contributing to the definition of full testing procedures, and working with our business colleagues to plan and deliver these to ensure than newly developed functionality and newly implemented systems are fit for purpose; Participating in the delivery of programmes of transformation or initiatives across all areas of the organization. This is the opportunity for you if you have the following skills and requirements: Essential: University degree with emphasis on Computer Science, Mathematics/Statistics or relevant experience; Previous experience with Cloud Transformation projects; Extensive experience in an IT-focused environment; Strong knowledge of Microservices and Cloud architecture; Strong knowledge of Data and Domain-driven designs; Excellent communication skills and an ability to build strong relationships across all organisational levels; Strong analytical/problem solving skills, with an eye for accuracy; Can-do attitude and a desire to learn. Desirable: Experience in the energy sector in general and/or specifcally with trading and market analysis; Experience with ETRM or trading packages and relevant implementation experience; Experience applying methodologies of Agile, design thinking, UX; Experience with new technologies of cloud, Data Analytics, AI, ML, BI and cyber security; Knowledge of programming and/or scripting languages. Location: London Contract type: Permanent At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual , continuous training , and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen. Energy for action takers
Feb 10, 2025
Full time
IRC30041 - DIGITAL & IT SENIOR BUSINESS ANALYST At Eni, we are looking for a D&IT Senior Business Analyst within EGEM in London. You will be responsible for covering the whole application lifecycle (starting from requirement gathering, analysis, design & testing, through to post go-live). You will be using your skills in communication, requirement gathering, business process analysis and customer focus with an agile and design thinking approach to ensure that new developments and systems are fit for purpose. Your ability to problem solve, also leveraging your knowledge on technologies like cloud, data analytics, BI, ML/AI and cybersecurity, will allow you to propose new and innovative solutions to business as well as support the digital transformation and continuous improvement across our application landscape. As a member of the Digital & IT team you will be responsible for: Working side-by-side with other D&IT teams and external parties to contribute with the design of new solutions and transformation of the existing portfolio of live applications into a cloud native architecture; Analysing business needs and translating into Data oriented and Microservices solutions; Working closely with development teams to analyse, prototype and deliver on cloud-native solutions requirements as efficiently as possible; Supporting requirements' gatherings and specifications, choosing the most effective means to elicit and document these with workshops, storyboards, user stories, or other methods; Analysing and verifying requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards, as well as documenting these fully; Complying with established processes where required, and working across teams to define processes and documentation/training as new features and systems are implemented; Contributing to the definition of full testing procedures, and working with our business colleagues to plan and deliver these to ensure than newly developed functionality and newly implemented systems are fit for purpose; Participating in the delivery of programmes of transformation or initiatives across all areas of the organization. This is the opportunity for you if you have the following skills and requirements: Essential: University degree with emphasis on Computer Science, Mathematics/Statistics or relevant experience; Previous experience with Cloud Transformation projects; Extensive experience in an IT-focused environment; Strong knowledge of Microservices and Cloud architecture; Strong knowledge of Data and Domain-driven designs; Excellent communication skills and an ability to build strong relationships across all organisational levels; Strong analytical/problem solving skills, with an eye for accuracy; Can-do attitude and a desire to learn. Desirable: Experience in the energy sector in general and/or specifcally with trading and market analysis; Experience with ETRM or trading packages and relevant implementation experience; Experience applying methodologies of Agile, design thinking, UX; Experience with new technologies of cloud, Data Analytics, AI, ML, BI and cyber security; Knowledge of programming and/or scripting languages. Location: London Contract type: Permanent At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual , continuous training , and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen. Energy for action takers
Who We Are Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Responsible AI Senior Analyst plays a critical role leading interaction with our AI product teams to ensure alignment with our Responsible AI policy, principles, and standards, as well as supporting the design, continuous improvement, and execution of the overall Responsible AI program at BCG. YOU'RE GOOD AT: Working in a fast-paced environment where you engage with a myriad of AI product teams working across client, industry, and geographic contexts to help them identify Responsible AI risks and develop mitigation plans, using your experience with and passion for Responsible AI to look for ways we can continually improve our program, while coordinating with stakeholders across BCG and contributing to thought leadership. Responsible AI Senior Analysts work with a diverse set of stakeholders to: Ensure responsible development of AI products by providing Responsible AI expert support to AI product teams, including conducting independent product reviews, responding to ad hoc support requests, and facilitating workshops and learning opportunities Engage directly with client teams on Responsible AI-related issues across the entire software development lifecycle of an AI product Oversee execution of the Responsible AI risk monitoring processes (e.g., identify and assess risks, oversee development of mitigation plans, escalate issues, recommend paths forward) Assist with Responsible AI Committee meetings and help refine Committee procedures Help coordinate multi-stakeholder work across Legal, Compliance, Security, and other related teams Maintain and update the Responsible AI program content, structure, and processes Develop and integrate Responsible AI tools and frameworks into AI product delivery Build Responsible AI culture and awareness through creation, update, coordination, and delivery of Responsible AI training content for technical and non-technical audiences at all levels of seniority Contribute to Responsible AI thought leadership, technical tutorials, and tool development Monitor emerging global AI regulatory frameworks and policies and help translate into required Responsible AI program updates Remain up-to-date on emerging frameworks, standards, technical approaches, and related issues by participating in workshops, reading professional publications, maintaining personal networks, and participating in professional organisations Identify and develop partnership opportunities with key players in the Responsible AI domain What You'll Bring 3-5+ years of experience in Responsible AI/AI ethics, including directly engaging with AI product teams 3-5+ years of experience in program/project management and team leadership Excellent written and verbal communication skills across technical and non-technical audiences Stellar problem-solving and risk identification/mitigation skills in business contexts Demonstrable knowledge of Responsible AI issues, trends, frameworks, and best practices Working knowledge of emerging AI regulatory and legal frameworks across the globe Software development and coding abilities are strongly preferred Who You'll Work With You'll work in a fast-paced, intellectually challenging, product-oriented environment where we advance our thinking about and operationalization of Responsible AI. You'll engage with a diverse set of stakeholders, including senior executives, product developers, product managers, legal, compliance, and security teams, as well as BCG X's Chief AI Ethics Officer, the Director of the Responsible AI team, and other members of the Responsible AI team. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Feb 09, 2025
Full time
Who We Are Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Responsible AI Senior Analyst plays a critical role leading interaction with our AI product teams to ensure alignment with our Responsible AI policy, principles, and standards, as well as supporting the design, continuous improvement, and execution of the overall Responsible AI program at BCG. YOU'RE GOOD AT: Working in a fast-paced environment where you engage with a myriad of AI product teams working across client, industry, and geographic contexts to help them identify Responsible AI risks and develop mitigation plans, using your experience with and passion for Responsible AI to look for ways we can continually improve our program, while coordinating with stakeholders across BCG and contributing to thought leadership. Responsible AI Senior Analysts work with a diverse set of stakeholders to: Ensure responsible development of AI products by providing Responsible AI expert support to AI product teams, including conducting independent product reviews, responding to ad hoc support requests, and facilitating workshops and learning opportunities Engage directly with client teams on Responsible AI-related issues across the entire software development lifecycle of an AI product Oversee execution of the Responsible AI risk monitoring processes (e.g., identify and assess risks, oversee development of mitigation plans, escalate issues, recommend paths forward) Assist with Responsible AI Committee meetings and help refine Committee procedures Help coordinate multi-stakeholder work across Legal, Compliance, Security, and other related teams Maintain and update the Responsible AI program content, structure, and processes Develop and integrate Responsible AI tools and frameworks into AI product delivery Build Responsible AI culture and awareness through creation, update, coordination, and delivery of Responsible AI training content for technical and non-technical audiences at all levels of seniority Contribute to Responsible AI thought leadership, technical tutorials, and tool development Monitor emerging global AI regulatory frameworks and policies and help translate into required Responsible AI program updates Remain up-to-date on emerging frameworks, standards, technical approaches, and related issues by participating in workshops, reading professional publications, maintaining personal networks, and participating in professional organisations Identify and develop partnership opportunities with key players in the Responsible AI domain What You'll Bring 3-5+ years of experience in Responsible AI/AI ethics, including directly engaging with AI product teams 3-5+ years of experience in program/project management and team leadership Excellent written and verbal communication skills across technical and non-technical audiences Stellar problem-solving and risk identification/mitigation skills in business contexts Demonstrable knowledge of Responsible AI issues, trends, frameworks, and best practices Working knowledge of emerging AI regulatory and legal frameworks across the globe Software development and coding abilities are strongly preferred Who You'll Work With You'll work in a fast-paced, intellectually challenging, product-oriented environment where we advance our thinking about and operationalization of Responsible AI. You'll engage with a diverse set of stakeholders, including senior executives, product developers, product managers, legal, compliance, and security teams, as well as BCG X's Chief AI Ethics Officer, the Director of the Responsible AI team, and other members of the Responsible AI team. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Your expertise is of vital importance to BCG and our clients. As a Senior Knowledge Analyst, affiliated to the Energy Practice Area, you will be a core member of the Practice working with and for some of the world's top minds in the industry. You will work in a growing global team, bringing specific know-how in the Downstream Oil Topics, with strong analytics skills and sound judgment of the energy sector. You will support the Energy Practice, providing industry expertise and insights, helping case and proposal teams to deliver customized knowledge and expert advisory. Additionally, you will support your topic in developing existing & new intellectual property and knowledge assets. You will work on commercialization efforts for the topic/sector, with business leaders, supporting marketing efforts, conferences and publications. As a Senior Knowledge Analyst you will assist with on-boarding, training and guiding junior colleagues and share best practices within the team. You will also support managing content on internal BCG websites, ensuring availability of latest, high-quality content. Most of your time will be spent supporting case teams and developing Downstream Oil related content, working side by side with members of different backgrounds. You will dedicate time to further develop and deepen BCG's expertise in these areas, and to support the Energy Practice, BCG Directors and Partners in business development initiatives. BCG's Energy Practice Area helps companies navigate an increasingly complex business climate. We cover the Oil and Power & Gas sectors, including all "Green Energy" and Social Impact, Climate and Sustainability sectors. We work with the full range of players in the industry: integrated international oil companies (IOCs), national oil companies (NOCs), upstream players, oilfield service companies, refiners, petrochemical producers, and oil trading firms, integrated power and gas utilities, international power producers, renewable specialists, energy wholesalers and retailers, commodity traders, and infrastructure and industry service providers, water utilities and waste-management firms, governments, regulators, industry associations, NGOs, technology companies, OEMs and suppliers to the energy and environment industry, energy-intense heavy industry players. RESPONSIBILITIES Client Delivery: Partners with consulting teams to identify & address critical knowledge needs Provides customized knowledge for client work, prepares accurate, well developed analysis, in Office based formats Delivers original analysis and insights to consulting team, provides thought partnership Liaises with Research team to ensure that requests for expertise are addressed by KT and appropriate research is delivered Topic and Practice Development: With consultants, collects, synthesizes, and leverages case team learning & inputs into new knowledge products (vignettes, experience) Builds & updates new topic/sector-related customized knowledge products and tools Controls Knowledge Management databases consistency Reviews knowledge products & ensures they are current & relevant and updates when appropriate Writes abstracts & indexes projects & PA documents Collaborates on practice area intellectual capital development Contributes to content development around topic/sector for PA meetings & trainings What You'll Bring 2+ years of consulting experience in the downstream oil space (fuel B2B/B2C, distribution and marketing) required In lieu of consulting experience, 3+ years minimum industry experience required; 3-6+ years of industry experience strongly preferred Bachelor's degree required; advanced degree with strong academic results preferred Strong analytical skills and a high capacity for conceptual thinking. Ability to develop frameworks for analysis that maximize value added. Proven ability to manage individual and teams' expectations Fluency in English Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment YOU'RE GOOD AT Solving client problems through formulating relevant analytical approaches and customized solutions in fuel B2B/B2C, distribution and marketing Applying topic expertise when contributing to building and deploying a product/tool/data, taking different client contexts into account Codifying knowledge and maintaining assets and tools for the fuel B2B/B2C, Distribution, marketing topics: Costs, Margins, Demand, Operation Models, Value Chain Working closely with topic leadership in defining business agenda Working collaboratively and effectively in a group dynamic often virtual, proficient in agile ways of working Communicating with senior stakeholders, being credible and proactive, demonstrating the ability to engage your audience effectively Framing, structuring, and sharing intellectual property, with the ability to write clearly and concisely Working creatively and analytically in a time-limited, problem-solving environment Flexibility and bring a curious and creative mindset, open for new things and able to propose innovative ideas Ability to navigate complexity and ambiguity Interacting with internal and external stakeholders while working in a global collaborative team environment Who You'll Work With As a Senior Knowledge Analyst you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of knowledge positions that allow us to pursue exciting, innovative knowledge careers. Additional info The Knowledge Team (KT) is a group of functional and/or industry experts leveraging deep domain knowledge to enable insight for case teams and clients. KT members are affiliated to BCG Practice Areas, plugged into the strategic agenda and building and deploying leading edge IP data tools/assets to deliver insight. BCG's Knowledge Team members are staffed on cases and help co-create insights with case teams and clients through expert perspectives on industry trends, delivery of proprietary data or tools in a particular function and complex research and analysis of market information. KT members also support the PA's business development and proposals and help to organize and codify the knowledge that enables BCG to deliver superior business value for its clients. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Feb 09, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Your expertise is of vital importance to BCG and our clients. As a Senior Knowledge Analyst, affiliated to the Energy Practice Area, you will be a core member of the Practice working with and for some of the world's top minds in the industry. You will work in a growing global team, bringing specific know-how in the Downstream Oil Topics, with strong analytics skills and sound judgment of the energy sector. You will support the Energy Practice, providing industry expertise and insights, helping case and proposal teams to deliver customized knowledge and expert advisory. Additionally, you will support your topic in developing existing & new intellectual property and knowledge assets. You will work on commercialization efforts for the topic/sector, with business leaders, supporting marketing efforts, conferences and publications. As a Senior Knowledge Analyst you will assist with on-boarding, training and guiding junior colleagues and share best practices within the team. You will also support managing content on internal BCG websites, ensuring availability of latest, high-quality content. Most of your time will be spent supporting case teams and developing Downstream Oil related content, working side by side with members of different backgrounds. You will dedicate time to further develop and deepen BCG's expertise in these areas, and to support the Energy Practice, BCG Directors and Partners in business development initiatives. BCG's Energy Practice Area helps companies navigate an increasingly complex business climate. We cover the Oil and Power & Gas sectors, including all "Green Energy" and Social Impact, Climate and Sustainability sectors. We work with the full range of players in the industry: integrated international oil companies (IOCs), national oil companies (NOCs), upstream players, oilfield service companies, refiners, petrochemical producers, and oil trading firms, integrated power and gas utilities, international power producers, renewable specialists, energy wholesalers and retailers, commodity traders, and infrastructure and industry service providers, water utilities and waste-management firms, governments, regulators, industry associations, NGOs, technology companies, OEMs and suppliers to the energy and environment industry, energy-intense heavy industry players. RESPONSIBILITIES Client Delivery: Partners with consulting teams to identify & address critical knowledge needs Provides customized knowledge for client work, prepares accurate, well developed analysis, in Office based formats Delivers original analysis and insights to consulting team, provides thought partnership Liaises with Research team to ensure that requests for expertise are addressed by KT and appropriate research is delivered Topic and Practice Development: With consultants, collects, synthesizes, and leverages case team learning & inputs into new knowledge products (vignettes, experience) Builds & updates new topic/sector-related customized knowledge products and tools Controls Knowledge Management databases consistency Reviews knowledge products & ensures they are current & relevant and updates when appropriate Writes abstracts & indexes projects & PA documents Collaborates on practice area intellectual capital development Contributes to content development around topic/sector for PA meetings & trainings What You'll Bring 2+ years of consulting experience in the downstream oil space (fuel B2B/B2C, distribution and marketing) required In lieu of consulting experience, 3+ years minimum industry experience required; 3-6+ years of industry experience strongly preferred Bachelor's degree required; advanced degree with strong academic results preferred Strong analytical skills and a high capacity for conceptual thinking. Ability to develop frameworks for analysis that maximize value added. Proven ability to manage individual and teams' expectations Fluency in English Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment YOU'RE GOOD AT Solving client problems through formulating relevant analytical approaches and customized solutions in fuel B2B/B2C, distribution and marketing Applying topic expertise when contributing to building and deploying a product/tool/data, taking different client contexts into account Codifying knowledge and maintaining assets and tools for the fuel B2B/B2C, Distribution, marketing topics: Costs, Margins, Demand, Operation Models, Value Chain Working closely with topic leadership in defining business agenda Working collaboratively and effectively in a group dynamic often virtual, proficient in agile ways of working Communicating with senior stakeholders, being credible and proactive, demonstrating the ability to engage your audience effectively Framing, structuring, and sharing intellectual property, with the ability to write clearly and concisely Working creatively and analytically in a time-limited, problem-solving environment Flexibility and bring a curious and creative mindset, open for new things and able to propose innovative ideas Ability to navigate complexity and ambiguity Interacting with internal and external stakeholders while working in a global collaborative team environment Who You'll Work With As a Senior Knowledge Analyst you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of knowledge positions that allow us to pursue exciting, innovative knowledge careers. Additional info The Knowledge Team (KT) is a group of functional and/or industry experts leveraging deep domain knowledge to enable insight for case teams and clients. KT members are affiliated to BCG Practice Areas, plugged into the strategic agenda and building and deploying leading edge IP data tools/assets to deliver insight. BCG's Knowledge Team members are staffed on cases and help co-create insights with case teams and clients through expert perspectives on industry trends, delivery of proprietary data or tools in a particular function and complex research and analysis of market information. KT members also support the PA's business development and proposals and help to organize and codify the knowledge that enables BCG to deliver superior business value for its clients. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here . As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security , crypto education , and world-class client support through our products like Kraken Pro , Kraken NFT , and Kraken Futures . Become a Krakenite and build the future of crypto! The team Kraken's Pro business unit is responsible for our global exchange businesses and trading platforms, including our flagship Kraken Pro web and mobile products, high performance APIs and connectivity, and matching infrastructure across spot, margin and derivative products. Our secure, trusted platform and deep liquidity fuel a wide range of clients and partners, from individuals making their first trade on our powerful yet elegant GUIs, to the most sophisticated algorithmic trading firms and prime brokerages. We are seeking an experienced and highly skilled Product Director to lead the development and evolution of our global margin trading product suite. This role demands a practitioner with deep expertise in leveraged trading, crypto and traditional markets, and risk management, combined with an ability to design intuitive UX and raise the bar on our world-class trading experience. As a hands-on leader, you will be responsible for the vision, build, profitable and safe operation of our margin offering, a cornerstone of Kraken's market-leading liquidity across client segments. Our success will require your collaboration with senior cross-functional partners across product, engineering, design, finance, risk, legal, compliance, and operations. The opportunity Dive deep into the technical, mathematical and legal complexities in order to design and improve the scale, performance, profitability, efficiency and safety of our margin offering. Develop risk models and operational procedures for quick and reliable handling of collateral, position limits and market parameters in order to give clients superior capital efficiency. Establish detailed product requirements including UI/UX, calculations, API, and processes, and take ownership of their successful build and delivery. Keep track of industry trends, regulatory developments, and competitive offerings to ensure Kraken is positioned for long-term success in a highly dynamic market. Design intuitive and powerful UX tailored to the professional trader, incorporating the best principles from both traditional and crypto-native platforms. Leverage analytics to monitor product performance, trader behavior, and market trends. Lead and mentor a team of product managers and analysts, in order to achieve our objectives. Partner with Pro BU and cross-functional leaders to accelerate product and market expansion. Skills you should HODL Deep understanding of trading, leverage, risk, clearing, liquidation and settlement mechanisms. First hand experience in trading on both cryptocurrency and traditional exchanges. Proven track record of leading cross-functional teams to deliver complex, high-impact products. Strong quantitative and analysis skills, including SQL and a language like Python. Familiarity with regulatory and accounting frameworks and experience collaborating with regional legal and compliance to develop creative, scalable product solutions and superior UX. Thorough grasp of relevant risks (market, liquidity, operational, etc), with first-principles thinking. Strong knowledge of trading market participants, their different incentives and constraints. Macro-to-micro versatility: strategic mindset coupled with obsessive attention to detail. This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn
Feb 09, 2025
Full time
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here . As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security , crypto education , and world-class client support through our products like Kraken Pro , Kraken NFT , and Kraken Futures . Become a Krakenite and build the future of crypto! The team Kraken's Pro business unit is responsible for our global exchange businesses and trading platforms, including our flagship Kraken Pro web and mobile products, high performance APIs and connectivity, and matching infrastructure across spot, margin and derivative products. Our secure, trusted platform and deep liquidity fuel a wide range of clients and partners, from individuals making their first trade on our powerful yet elegant GUIs, to the most sophisticated algorithmic trading firms and prime brokerages. We are seeking an experienced and highly skilled Product Director to lead the development and evolution of our global margin trading product suite. This role demands a practitioner with deep expertise in leveraged trading, crypto and traditional markets, and risk management, combined with an ability to design intuitive UX and raise the bar on our world-class trading experience. As a hands-on leader, you will be responsible for the vision, build, profitable and safe operation of our margin offering, a cornerstone of Kraken's market-leading liquidity across client segments. Our success will require your collaboration with senior cross-functional partners across product, engineering, design, finance, risk, legal, compliance, and operations. The opportunity Dive deep into the technical, mathematical and legal complexities in order to design and improve the scale, performance, profitability, efficiency and safety of our margin offering. Develop risk models and operational procedures for quick and reliable handling of collateral, position limits and market parameters in order to give clients superior capital efficiency. Establish detailed product requirements including UI/UX, calculations, API, and processes, and take ownership of their successful build and delivery. Keep track of industry trends, regulatory developments, and competitive offerings to ensure Kraken is positioned for long-term success in a highly dynamic market. Design intuitive and powerful UX tailored to the professional trader, incorporating the best principles from both traditional and crypto-native platforms. Leverage analytics to monitor product performance, trader behavior, and market trends. Lead and mentor a team of product managers and analysts, in order to achieve our objectives. Partner with Pro BU and cross-functional leaders to accelerate product and market expansion. Skills you should HODL Deep understanding of trading, leverage, risk, clearing, liquidation and settlement mechanisms. First hand experience in trading on both cryptocurrency and traditional exchanges. Proven track record of leading cross-functional teams to deliver complex, high-impact products. Strong quantitative and analysis skills, including SQL and a language like Python. Familiarity with regulatory and accounting frameworks and experience collaborating with regional legal and compliance to develop creative, scalable product solutions and superior UX. Thorough grasp of relevant risks (market, liquidity, operational, etc), with first-principles thinking. Strong knowledge of trading market participants, their different incentives and constraints. Macro-to-micro versatility: strategic mindset coupled with obsessive attention to detail. This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn
This is a newly created position driven by Moneybox's growth and ambition. The Head of Corporate Development and Investor Relations will develop a deep understanding of the investing and savings market, and be able to quickly identify opportunities. Further, they will be assisting leadership in crafting the equity story and delivering that message to investors and analysts, as well as owning all outward facing materials, such as investor presentations and annual reports. What You'll Do Being a Head of at Moneybox doesn't just mean you own and manage your function, it means you play a vital role in helping define strategy through steering committees, quarterly planning meetings, and management committees. Moneybox has thrived owing to its strong culture; as a Head of, you are core in helping maintain this culture through living and promoting the Moneybox values. The role is a trusted advisor to the Finance Director, but also direct exposure to our Chief Executive Officers. This role will be responsible for, but not limited to, the following: Corporate Development Collaborate with the leadership team in shaping the multi-year strategy, in particular providing guidance on inorganic growth Analysing and understanding the investment and savings market (size, participants, etc), effectively becoming an industry expert Utilising that understanding you'll identify and cultivate opportunities Working closely with the FP&A team to demonstrate long-term value accretion of identified opportunities Ownership of the M&A process, including liaising with target, advisors, etc Investor Relations Working with the leadership team, advising on actions to improve the company's image and financial performance Enhancing our equity story, including developing segmentation and identifying external metrics Working closely with the PR team on delivering a coherent message across investors and the wider public Building and maintaining relationships with investors, analysts, and other stakeholders Owning all outward-facing materials, such as investor presentations and annual accounts Horizon scanning and researching trends in the market and then advising the leadership team of the impact Creating an internal view of competitors, performing advanced analysis, and assessing the impact of competitor actions Working cross-functionally to educate the wider business on how investors evaluate businesses and actions the business can take to drive value Who you are Comfortable working unsupervised but also thrives working in a team environment A driven, committed person who's looking to build their career at an exciting fast-growing company Strong commercial acumen, with an attention to detail Able to drive issues through to resolution Excited about being part of a fast-growing company that's trying to make a positive mark on the world Experience and Skills Strong background in M&A, Equity Research, or Investor Relations Experience in Financial Services, ideally within wealth / tech / fintech Exceptional project management, knows what it takes to deliver a large project across internal and external stakeholders Natural communicator, presents well with the gravitas to influence Strong analytical and financial modelling skills, with a high level of business acumen What's In It For You? Competitive remuneration package. Company shares Enhanced company pension scheme Hybrid working environment Home office furniture allowance Personal Annual Learning and Development budget Private Medical Insurance Health Cash Plan (cashback on visits to the dentist & opticians etc) Business coaching (external) Cycle to work scheme Gympass subscription to a variety of gyms and wellbeing apps Enhanced parental pay & leave 25 days holiday + bank holidays with additional days added with length of service.
Feb 09, 2025
Full time
This is a newly created position driven by Moneybox's growth and ambition. The Head of Corporate Development and Investor Relations will develop a deep understanding of the investing and savings market, and be able to quickly identify opportunities. Further, they will be assisting leadership in crafting the equity story and delivering that message to investors and analysts, as well as owning all outward facing materials, such as investor presentations and annual reports. What You'll Do Being a Head of at Moneybox doesn't just mean you own and manage your function, it means you play a vital role in helping define strategy through steering committees, quarterly planning meetings, and management committees. Moneybox has thrived owing to its strong culture; as a Head of, you are core in helping maintain this culture through living and promoting the Moneybox values. The role is a trusted advisor to the Finance Director, but also direct exposure to our Chief Executive Officers. This role will be responsible for, but not limited to, the following: Corporate Development Collaborate with the leadership team in shaping the multi-year strategy, in particular providing guidance on inorganic growth Analysing and understanding the investment and savings market (size, participants, etc), effectively becoming an industry expert Utilising that understanding you'll identify and cultivate opportunities Working closely with the FP&A team to demonstrate long-term value accretion of identified opportunities Ownership of the M&A process, including liaising with target, advisors, etc Investor Relations Working with the leadership team, advising on actions to improve the company's image and financial performance Enhancing our equity story, including developing segmentation and identifying external metrics Working closely with the PR team on delivering a coherent message across investors and the wider public Building and maintaining relationships with investors, analysts, and other stakeholders Owning all outward-facing materials, such as investor presentations and annual accounts Horizon scanning and researching trends in the market and then advising the leadership team of the impact Creating an internal view of competitors, performing advanced analysis, and assessing the impact of competitor actions Working cross-functionally to educate the wider business on how investors evaluate businesses and actions the business can take to drive value Who you are Comfortable working unsupervised but also thrives working in a team environment A driven, committed person who's looking to build their career at an exciting fast-growing company Strong commercial acumen, with an attention to detail Able to drive issues through to resolution Excited about being part of a fast-growing company that's trying to make a positive mark on the world Experience and Skills Strong background in M&A, Equity Research, or Investor Relations Experience in Financial Services, ideally within wealth / tech / fintech Exceptional project management, knows what it takes to deliver a large project across internal and external stakeholders Natural communicator, presents well with the gravitas to influence Strong analytical and financial modelling skills, with a high level of business acumen What's In It For You? Competitive remuneration package. Company shares Enhanced company pension scheme Hybrid working environment Home office furniture allowance Personal Annual Learning and Development budget Private Medical Insurance Health Cash Plan (cashback on visits to the dentist & opticians etc) Business coaching (external) Cycle to work scheme Gympass subscription to a variety of gyms and wellbeing apps Enhanced parental pay & leave 25 days holiday + bank holidays with additional days added with length of service.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As the Climate & Sustainability (C&S) Go-to-Market and Client Reference Senior Offer Manager you will play a pivotal role in driving commercial excellence and elevating the visibility of BCG's impact in the sustainability domain. In a context of shifting priorities and political uncertainty, driving this visibility and partnering across the organization to keep C& top of mind is even more critical . Your responsibilities will include leading go-to-market initiatives, shaping the client reference program , and collaborating across teams to ensure alignment with the C&S Practice Area's strategic priorities. This role combines strategic planning, execution , and stakeholder engagement to support growth and impact within the rapidly expanding C&S landscape . Key Responsibilities This role combines aspects of a 'classic' BCG Offer Sr Manager with more strategic PA planning and Marketing. In doing so, it offers an ability for exposure to a broad set of senior stakeholders and requires a great level of autonomy in operation. Key elements of the role include: Go-to-Market Initiatives: Work with C&S Transformation Topic Leader and C&S Transformation Offer Director to monitor large commercial opportunities and synthesize learnings, insights, and outcomes from flagship programs and key accounts. GTM Excellence: Develop and implement plans to enhance commercial excellence , o rchestrating innovative GTM initiatives in collabo r ation with IPAs, Regions , Offers . Analyze key wins and losses - facilita ting best -practice sharing across CCOs and within the PA M&O team to support C&S GTM . E ngage with Global C&S leadership & M&O team, acting as a thought leader on new commercial activation initiatives and reporting back on progress against those initiatives Client References & Marketing Assets: Serve as a core member of the BCG Client Reference Program, expanding and enhancing BCG's library of impactful client references and co llaborating with BCGs global 'Leapfrog' initiative . Identify and manage a pipeline of potential client references , working directly with CCOs / MDPs to facilitate client conversions. Craft compelling client stories that align with the broader C&S narrative and demonstrate BCG's credibility in driving sustainability transformations at scale . ( incl focus on combined value & impact stories) Collaborate with marketing and the C&S Impact Sr Manager to create diverse reference assets, including videos , publications, and expanded client references for both internal and external use. Amplify impactful reference content through various channels, such as social media, and internal communications, to reinforce BCG's leadership in sustainability . Partner with investment and client teams to set and manage expectations for client references , ensuring alignment with agreed-upon commitments . S upporting our C&S Marketing team in celebrating these stories within the C&S PA and ensuring appropriate visibility within the whole of BCG (e.g. through regular updates towards Christoph Schweizer and the Chief of Staff's o ffice) Lead as C&S neighbourhood node for the EDGE Expo in May '25 in Vienna and other similar initiatives for other large internal gatherings ( e.g. Global Meeting, Nov regional WWOMs etc ). Partner with the BCG Analyst Relations team to drive engagement on C&S reports and ratings. Offer I ncubation: As required, s upport incubation of new offers and alignment/integration/joint GTM with existing offers ( e.g. Quantis / Carbon Markets) What You'll Bring 5-10 years of experience in professional services, account management, or related fields; consulting background (PL+) preferred. Bachelor's degree required ; advanced degree /MBA preferred . Proven ability to manage large-scale projects and collaborate with senior leadership. Strong written and verbal communication skills , with experience creating compelling marketing and client- facing materials . Proficiency in PowerPoint, Excel, and other relevant tools . Deep passion for and understanding of climate and sustainability topics is a plus. Self-starter with entrepreneurial drive and the ability to work independently and proactively . Y ou're Good At: Strategic planning and execution, with a focus on go-to-market initiatives and marketing strategies. Synthesizing complex information into compelling narratives and actionable insights. Building and maintaining strong relationships with senior stakeholders, including CCOs , MDPs , and external clients. Navigating ambiguity and driving alignment across diverse teams and geographies . Managing multiple priorities effectively in a fast- paced , dynamic environment . N avigating a complex matrix organization, across regions, PAs , global and local marketing and account teams to drive for impactful outputs: both in terms of references and assets, but also in terms of driving commercial activation Who You'll Work With You r role sits at the center of the Climate & Sustainability PA ecosystem: collaborating with our regional System leadership our global C&S M arketing team , our I nvestment and Impact team , and the various O ffer teams. This gives you both visibility on our various GTM efforts and their results but also visibility towards our Climate & Sustainability Leadership Team . ( incl PAL, RPALs and PA M&O Executive and Senior Directors ). Additionally , you be the PA's liaison with various functions outside of the C&S PA: e.g. with the Analyst Relations team and other functional teams to amplify BCG's impact and support growth in the C&S space . Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Feb 09, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As the Climate & Sustainability (C&S) Go-to-Market and Client Reference Senior Offer Manager you will play a pivotal role in driving commercial excellence and elevating the visibility of BCG's impact in the sustainability domain. In a context of shifting priorities and political uncertainty, driving this visibility and partnering across the organization to keep C& top of mind is even more critical . Your responsibilities will include leading go-to-market initiatives, shaping the client reference program , and collaborating across teams to ensure alignment with the C&S Practice Area's strategic priorities. This role combines strategic planning, execution , and stakeholder engagement to support growth and impact within the rapidly expanding C&S landscape . Key Responsibilities This role combines aspects of a 'classic' BCG Offer Sr Manager with more strategic PA planning and Marketing. In doing so, it offers an ability for exposure to a broad set of senior stakeholders and requires a great level of autonomy in operation. Key elements of the role include: Go-to-Market Initiatives: Work with C&S Transformation Topic Leader and C&S Transformation Offer Director to monitor large commercial opportunities and synthesize learnings, insights, and outcomes from flagship programs and key accounts. GTM Excellence: Develop and implement plans to enhance commercial excellence , o rchestrating innovative GTM initiatives in collabo r ation with IPAs, Regions , Offers . Analyze key wins and losses - facilita ting best -practice sharing across CCOs and within the PA M&O team to support C&S GTM . E ngage with Global C&S leadership & M&O team, acting as a thought leader on new commercial activation initiatives and reporting back on progress against those initiatives Client References & Marketing Assets: Serve as a core member of the BCG Client Reference Program, expanding and enhancing BCG's library of impactful client references and co llaborating with BCGs global 'Leapfrog' initiative . Identify and manage a pipeline of potential client references , working directly with CCOs / MDPs to facilitate client conversions. Craft compelling client stories that align with the broader C&S narrative and demonstrate BCG's credibility in driving sustainability transformations at scale . ( incl focus on combined value & impact stories) Collaborate with marketing and the C&S Impact Sr Manager to create diverse reference assets, including videos , publications, and expanded client references for both internal and external use. Amplify impactful reference content through various channels, such as social media, and internal communications, to reinforce BCG's leadership in sustainability . Partner with investment and client teams to set and manage expectations for client references , ensuring alignment with agreed-upon commitments . S upporting our C&S Marketing team in celebrating these stories within the C&S PA and ensuring appropriate visibility within the whole of BCG (e.g. through regular updates towards Christoph Schweizer and the Chief of Staff's o ffice) Lead as C&S neighbourhood node for the EDGE Expo in May '25 in Vienna and other similar initiatives for other large internal gatherings ( e.g. Global Meeting, Nov regional WWOMs etc ). Partner with the BCG Analyst Relations team to drive engagement on C&S reports and ratings. Offer I ncubation: As required, s upport incubation of new offers and alignment/integration/joint GTM with existing offers ( e.g. Quantis / Carbon Markets) What You'll Bring 5-10 years of experience in professional services, account management, or related fields; consulting background (PL+) preferred. Bachelor's degree required ; advanced degree /MBA preferred . Proven ability to manage large-scale projects and collaborate with senior leadership. Strong written and verbal communication skills , with experience creating compelling marketing and client- facing materials . Proficiency in PowerPoint, Excel, and other relevant tools . Deep passion for and understanding of climate and sustainability topics is a plus. Self-starter with entrepreneurial drive and the ability to work independently and proactively . Y ou're Good At: Strategic planning and execution, with a focus on go-to-market initiatives and marketing strategies. Synthesizing complex information into compelling narratives and actionable insights. Building and maintaining strong relationships with senior stakeholders, including CCOs , MDPs , and external clients. Navigating ambiguity and driving alignment across diverse teams and geographies . Managing multiple priorities effectively in a fast- paced , dynamic environment . N avigating a complex matrix organization, across regions, PAs , global and local marketing and account teams to drive for impactful outputs: both in terms of references and assets, but also in terms of driving commercial activation Who You'll Work With You r role sits at the center of the Climate & Sustainability PA ecosystem: collaborating with our regional System leadership our global C&S M arketing team , our I nvestment and Impact team , and the various O ffer teams. This gives you both visibility on our various GTM efforts and their results but also visibility towards our Climate & Sustainability Leadership Team . ( incl PAL, RPALs and PA M&O Executive and Senior Directors ). Additionally , you be the PA's liaison with various functions outside of the C&S PA: e.g. with the Analyst Relations team and other functional teams to amplify BCG's impact and support growth in the C&S space . Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
About Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit and Job Title: Systems Support Manager, Collections and Editorial Lifecycle System Location(s): Dordrecht or London - Hybrid Working Model About the Role The Systems Support Manager plays a pivotal role in the new Salesforce support team that manages the Publishing Performance & Intelligence (PP&I) Salesforce instances. This role is responsible for creating and maintaining a support framework that provides timely and coordinated assistance to business users within the Research Publishing teams that manages Collections and Editors onboarding. Additionally, the role oversees the operational relationship with third-line support suppliers and is responsible for system administration, governance and onboarding training activities. Role Responsibilities: Cross-functional collaboration: Collaborate with the 2nd and 3rd line support teams and Global Business Systems (GBS), which include a Scrum Master, developers, a business analyst and a product manager to prioritize user-side change requests, including bug fixes, issue resolution and feature refinements User Engagement (up to 400 users): In collaboration with the Product Manager and Subject Matter Experts within PP&I, organize and communicate business user engagement activities on a regular interval, including communication about functional updates to the Editor Relationship Management system Managing the onboarding training program: organize and coordinate various training activities to ensure new starters are effectively integrated into the defined user group of the PP&I Salesforce instance, enabling them to confidently and efficiently use the system Reporting: Track and report on the status of user-reported tickets; provide regular updates to stakeholders on progress and turnaround times to ensure compliance with agreed SLAs User Access Management: Ensure proper licensing allocations in collaboration within the PP&I Collections Management & Acquisition (CMA) and Editorial Engagement teams. This includes managing user access for both new starters and leavers Documentation Maintenance: Maintain up-to-date documentation, including main user guides, FAQs, and procedural guidance for the Editor Relationship Management system in collaboration with the Workflow Optimization Team in the PP&I Centre of Excellence Technology Integration: Explore opportunities to integrate Chat/AI technologies in systems Key Relationships Product Manager, Collections and Editorial Lifecycle System Director, Centre of Excellence, PP&I PP&I Editorial Engagement Teams PP&I Collections Management & Acquisition Teams PP&I Centre of Excellence team SN Global Business Systems Publishing representatives Experience, Skills & Qualifications: Data driven and analytical Excellent intercultural skills required for working in a global company Strong stakeholder management skills required for working in a global company A proactive self-starter who can make informed decisions, in alignment with the strategic direction of PP&I Service-minded Out of the box thinking and willingness to continuously improve processes and workflows A significant level of experience in Customer Support-related functions, preferably in digital platform management Salesforce Administrator Certification preferred; experience with other CRM systems is an advantage Experience with third-party relationship management Knowledge of best practices in agile development frameworks. Basic understanding and interest in change management concepts and techniques Bachelor's degree or equivalent. Adaptability and growth mindset Commitment to self-development Note for candidates in the Netherlands: As per our local policy, please be aware that this role will be open only for internal candidates within the first 2 weeks. Afterwards, external applications will be progressed At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. For more information about career opportunities in Springer Nature please visit Job Posting End Date: 12-02-2025
Feb 09, 2025
Full time
About Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit and Job Title: Systems Support Manager, Collections and Editorial Lifecycle System Location(s): Dordrecht or London - Hybrid Working Model About the Role The Systems Support Manager plays a pivotal role in the new Salesforce support team that manages the Publishing Performance & Intelligence (PP&I) Salesforce instances. This role is responsible for creating and maintaining a support framework that provides timely and coordinated assistance to business users within the Research Publishing teams that manages Collections and Editors onboarding. Additionally, the role oversees the operational relationship with third-line support suppliers and is responsible for system administration, governance and onboarding training activities. Role Responsibilities: Cross-functional collaboration: Collaborate with the 2nd and 3rd line support teams and Global Business Systems (GBS), which include a Scrum Master, developers, a business analyst and a product manager to prioritize user-side change requests, including bug fixes, issue resolution and feature refinements User Engagement (up to 400 users): In collaboration with the Product Manager and Subject Matter Experts within PP&I, organize and communicate business user engagement activities on a regular interval, including communication about functional updates to the Editor Relationship Management system Managing the onboarding training program: organize and coordinate various training activities to ensure new starters are effectively integrated into the defined user group of the PP&I Salesforce instance, enabling them to confidently and efficiently use the system Reporting: Track and report on the status of user-reported tickets; provide regular updates to stakeholders on progress and turnaround times to ensure compliance with agreed SLAs User Access Management: Ensure proper licensing allocations in collaboration within the PP&I Collections Management & Acquisition (CMA) and Editorial Engagement teams. This includes managing user access for both new starters and leavers Documentation Maintenance: Maintain up-to-date documentation, including main user guides, FAQs, and procedural guidance for the Editor Relationship Management system in collaboration with the Workflow Optimization Team in the PP&I Centre of Excellence Technology Integration: Explore opportunities to integrate Chat/AI technologies in systems Key Relationships Product Manager, Collections and Editorial Lifecycle System Director, Centre of Excellence, PP&I PP&I Editorial Engagement Teams PP&I Collections Management & Acquisition Teams PP&I Centre of Excellence team SN Global Business Systems Publishing representatives Experience, Skills & Qualifications: Data driven and analytical Excellent intercultural skills required for working in a global company Strong stakeholder management skills required for working in a global company A proactive self-starter who can make informed decisions, in alignment with the strategic direction of PP&I Service-minded Out of the box thinking and willingness to continuously improve processes and workflows A significant level of experience in Customer Support-related functions, preferably in digital platform management Salesforce Administrator Certification preferred; experience with other CRM systems is an advantage Experience with third-party relationship management Knowledge of best practices in agile development frameworks. Basic understanding and interest in change management concepts and techniques Bachelor's degree or equivalent. Adaptability and growth mindset Commitment to self-development Note for candidates in the Netherlands: As per our local policy, please be aware that this role will be open only for internal candidates within the first 2 weeks. Afterwards, external applications will be progressed At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. For more information about career opportunities in Springer Nature please visit Job Posting End Date: 12-02-2025
Select how often (in days) to receive an alert: Location: London, ENG, GB, N1C 4AG Brand: RS Group Function: Digital & Technology Work Location: Hybrid London: Hybrid Role Purpose The VP, IT Engineering is a senior executive who reports to the Global CIO Information Services and Technology. The role is accountable for cloud, integration, middleware, and API platforms for RSGroup globally. This highly technical position requires an understanding of both business and IT to drive innovation and shape demand for technology that increases business value by building and maintaining common reusable platforms. The VP will coordinate IT resources and work with cross-functional teams to ensure opportunities deliver the expected business value, acting as a point of escalation when needed. The engineering role will work closely with architects, change teams, program and project managers, business analysts, infrastructure teams, and others to communicate and consolidate project requirements and objectives. Their ultimate goal is to evolve culture, build strategic partnerships, and platforms to drive business value through the use of common shared platforms and engineering disciplines. Our business leaders must view IS&T as strategic partners. To elevate to the role of strategic business leader, IT must move beyond solely providing services and become a truly converged strategic platform partner that shares ownership of both business strategy and results. The VP, Engineering is a key driver in allowing Technology to move into this strategic partnership role, stimulating and shaping business demand while providing a consolidated view and common reusable platform. A strong engineering capability converges cross-functional teams and eliminates value-depleting organizational silos, driving a culture of creativity, innovation, collaboration, and shared platforms across the enterprise. Responsibilities Reporting to the Global Chief Information Officer, this role will have IT engineering and delivery responsibility globally for Cloud services, Middleware Integration, and APIs. The Engineering Director will partner with Technology and Business leaders to stimulate, surface, and shape demand for engineered IT platforms, solutions, and assets, ensuring delivery of IT solutions that generate business value. Strategic Leadership and Strategy Work with senior leaders to evolve culture and organizational behavior, elevating IT into a strategic partner. Lead and mentor diverse engineering teams specializing in cloud platforms, middleware, integration, and microservices. Develop deep knowledge of technology roadmaps and execution globally, building relationships with business and IT leaders. Act as the principal technology advisor for Cloud and Integration decisions. Partner with enterprise architects to develop technology and engineering-enabled business capability roadmaps. Evaluate proposals, build business cases, and plan new joint initiatives with business and IT leaders. Lead global initiatives to evaluate and select integration strategies, tools, and methodologies. Technical Oversight Oversee the architecture and deployment of cloud platforms. Guide the development and integration of middleware solutions. Drive the design and implementation of robust APIs and microservices. Identify capability and IT service gaps and contribute to improvement efforts. Project Management Manage the end-to-end software development lifecycle for engineering projects. Collaborate with teams to define technical requirements and project scope. Monitor KPIs to assess team effectiveness and project outcomes. Collaboration and Communication Work closely with cross-functional teams to align engineering efforts with business needs. Communicate technical concepts effectively to non-technical stakeholders. Budget and Resource Management Develop and manage the engineering budget, ensuring resource optimization. Implement tools and technologies to enhance engineering productivity. Stay current with industry trends and best practices. Promote continuous learning and improvement within the engineering organization. Candidate Requirements Bachelor's Degree in Computer Science, Engineering, or related field. Significant experience in information technology development and engineering. Solid experience in facilitating the development and implementation of business initiatives. Extensive experience with cloud platforms, middleware solutions, and API microservices. Strong knowledge of software development methodologies, including Agile and DevOps. Familiarity with containerization and orchestration technologies. Demonstrated track record of creating common platform technology solutions. Strong collaboration and relationship-building skills. Ability to listen, build rapport, and establish credibility as a strategic partner. Exceptional ability to lead change using positive methods. Strong communication skills in writing, speaking, and presenting. Demonstrated passion for technology and engineering. Highly self-motivated with the ability to attract, develop and retain talent.
Feb 09, 2025
Full time
Select how often (in days) to receive an alert: Location: London, ENG, GB, N1C 4AG Brand: RS Group Function: Digital & Technology Work Location: Hybrid London: Hybrid Role Purpose The VP, IT Engineering is a senior executive who reports to the Global CIO Information Services and Technology. The role is accountable for cloud, integration, middleware, and API platforms for RSGroup globally. This highly technical position requires an understanding of both business and IT to drive innovation and shape demand for technology that increases business value by building and maintaining common reusable platforms. The VP will coordinate IT resources and work with cross-functional teams to ensure opportunities deliver the expected business value, acting as a point of escalation when needed. The engineering role will work closely with architects, change teams, program and project managers, business analysts, infrastructure teams, and others to communicate and consolidate project requirements and objectives. Their ultimate goal is to evolve culture, build strategic partnerships, and platforms to drive business value through the use of common shared platforms and engineering disciplines. Our business leaders must view IS&T as strategic partners. To elevate to the role of strategic business leader, IT must move beyond solely providing services and become a truly converged strategic platform partner that shares ownership of both business strategy and results. The VP, Engineering is a key driver in allowing Technology to move into this strategic partnership role, stimulating and shaping business demand while providing a consolidated view and common reusable platform. A strong engineering capability converges cross-functional teams and eliminates value-depleting organizational silos, driving a culture of creativity, innovation, collaboration, and shared platforms across the enterprise. Responsibilities Reporting to the Global Chief Information Officer, this role will have IT engineering and delivery responsibility globally for Cloud services, Middleware Integration, and APIs. The Engineering Director will partner with Technology and Business leaders to stimulate, surface, and shape demand for engineered IT platforms, solutions, and assets, ensuring delivery of IT solutions that generate business value. Strategic Leadership and Strategy Work with senior leaders to evolve culture and organizational behavior, elevating IT into a strategic partner. Lead and mentor diverse engineering teams specializing in cloud platforms, middleware, integration, and microservices. Develop deep knowledge of technology roadmaps and execution globally, building relationships with business and IT leaders. Act as the principal technology advisor for Cloud and Integration decisions. Partner with enterprise architects to develop technology and engineering-enabled business capability roadmaps. Evaluate proposals, build business cases, and plan new joint initiatives with business and IT leaders. Lead global initiatives to evaluate and select integration strategies, tools, and methodologies. Technical Oversight Oversee the architecture and deployment of cloud platforms. Guide the development and integration of middleware solutions. Drive the design and implementation of robust APIs and microservices. Identify capability and IT service gaps and contribute to improvement efforts. Project Management Manage the end-to-end software development lifecycle for engineering projects. Collaborate with teams to define technical requirements and project scope. Monitor KPIs to assess team effectiveness and project outcomes. Collaboration and Communication Work closely with cross-functional teams to align engineering efforts with business needs. Communicate technical concepts effectively to non-technical stakeholders. Budget and Resource Management Develop and manage the engineering budget, ensuring resource optimization. Implement tools and technologies to enhance engineering productivity. Stay current with industry trends and best practices. Promote continuous learning and improvement within the engineering organization. Candidate Requirements Bachelor's Degree in Computer Science, Engineering, or related field. Significant experience in information technology development and engineering. Solid experience in facilitating the development and implementation of business initiatives. Extensive experience with cloud platforms, middleware solutions, and API microservices. Strong knowledge of software development methodologies, including Agile and DevOps. Familiarity with containerization and orchestration technologies. Demonstrated track record of creating common platform technology solutions. Strong collaboration and relationship-building skills. Ability to listen, build rapport, and establish credibility as a strategic partner. Exceptional ability to lead change using positive methods. Strong communication skills in writing, speaking, and presenting. Demonstrated passion for technology and engineering. Highly self-motivated with the ability to attract, develop and retain talent.
AVP - AUTHENTICATION SERVICES ANALYST Apply locations London time type Full time posted on Posted Yesterday job requisition id -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. Overview of the Department/Section: MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. The Authentication Services team sits within our IT Risk and Control department, responsible for implementing and managing all technology-related controls over IT and information risk, business continuity, and disaster recovery solutions. Main Purpose of the Role: An exciting opportunity is available for an Identity Management Specialist, who will report to the team lead and provide the technical capability to support the creation of a strategic direction for the Identity Management domain and associated tool set. The Identity Management role will sit within this highly productive team, and the successful candidate will be expected to familiarize themselves with the processes and procedures of the Bank quickly to support and oversee day-to-day platform management. Candidates applying for this role must demonstrate in-depth knowledge of Identity Management and Microsoft Active Directory, supported by either a Microsoft Systems Engineer qualification or at least 5 years of experience in this specialty. Key Responsibilities: Main escalation point for SME 3rd line BAU incidents and tasks for in-depth troubleshooting and analysis. Assist and advise Team Lead on technical direction for Identity Management. Creation and maintenance of technical guides to convey facts simply and effectively. Daily management and maintenance of the Identity Management platform, ensuring service availability and performance monitoring. Initiate investigation and proactive improvements for standard operating processes. Produce and interpret service performance and security data. Play a leading role in educating other tech functions in authentication technology. Push the use of Automation and scripting functionality to simplify and improve Authentication tasks. Work with the problem management function under the ITIL framework to investigate potential root causes. Skills and Experience: Essential: Microsoft Active Directory and Windows Server Azure Active Directory Ability to create/Edit/troubleshoot Powershell Scripts Preferred: Quest AD management tools ADFS Certificate Services Privileged Access Management Single Sign On configuration methods and protocols Cloud-based resources MUFG operates a hybrid working model with 3 days per week in the office. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued and respected. About US At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive, and innovative.
Feb 08, 2025
Full time
AVP - AUTHENTICATION SERVICES ANALYST Apply locations London time type Full time posted on Posted Yesterday job requisition id -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. Overview of the Department/Section: MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. The Authentication Services team sits within our IT Risk and Control department, responsible for implementing and managing all technology-related controls over IT and information risk, business continuity, and disaster recovery solutions. Main Purpose of the Role: An exciting opportunity is available for an Identity Management Specialist, who will report to the team lead and provide the technical capability to support the creation of a strategic direction for the Identity Management domain and associated tool set. The Identity Management role will sit within this highly productive team, and the successful candidate will be expected to familiarize themselves with the processes and procedures of the Bank quickly to support and oversee day-to-day platform management. Candidates applying for this role must demonstrate in-depth knowledge of Identity Management and Microsoft Active Directory, supported by either a Microsoft Systems Engineer qualification or at least 5 years of experience in this specialty. Key Responsibilities: Main escalation point for SME 3rd line BAU incidents and tasks for in-depth troubleshooting and analysis. Assist and advise Team Lead on technical direction for Identity Management. Creation and maintenance of technical guides to convey facts simply and effectively. Daily management and maintenance of the Identity Management platform, ensuring service availability and performance monitoring. Initiate investigation and proactive improvements for standard operating processes. Produce and interpret service performance and security data. Play a leading role in educating other tech functions in authentication technology. Push the use of Automation and scripting functionality to simplify and improve Authentication tasks. Work with the problem management function under the ITIL framework to investigate potential root causes. Skills and Experience: Essential: Microsoft Active Directory and Windows Server Azure Active Directory Ability to create/Edit/troubleshoot Powershell Scripts Preferred: Quest AD management tools ADFS Certificate Services Privileged Access Management Single Sign On configuration methods and protocols Cloud-based resources MUFG operates a hybrid working model with 3 days per week in the office. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued and respected. About US At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive, and innovative.
Janes delivers the world's most complete collection of open-source defence and security intelligence. With a global team of expert analysts, Janes has been a trusted source of data and analysis for militaries, governments, and defence manufacturers for over 125 years. Accessible via high- and low-side environments, Janes OSINT data asset links equipment, military capabilities and orders of battle, events, countries, companies, and markets. Using Janes, our customers gain access to unrivalled, actionable open-source intelligence for decision advantage. Janes is looking for a Global Head of Customer Success to play a pivotal role in shaping and executing our customer success strategy and ensuring high-quality delivery. Leading a global team, you will champion customer success initiatives, drive adoption, and ensure the success and satisfaction of our valued customers. You will drive customer success to be seen as a Trusted Advisor by ensuring the customer is the focal point and driver of what we do. What we are striving for: High customer satisfaction and customer advocacy Increased adoption of the Janes products and retention of clients Proactive engagement through: Data-driven insights Personalised communication Issue prevention and retention of clients Seamless delivery Ensure that customers feel supported from day 1 Deep customer understanding Ongoing training Review and enhancement of our tools and technologies for delivery. The Global Head of Customer Success is responsible for leading the Global Customer Success Management (CSM) team to ensure excellent delivery of Janes products post-sales, maximizing customer value, and reducing churn. Key responsibilities include: Customer Success Strategy - Drive best practices in customer success to optimize knowledge transfer and engagement with Janes content and data. Customer Engagement - Build and maintain an engaged user community, addressing client workflows, feedback, and training needs. Risk Mitigation - Proactively identify and address risks to ensure client satisfaction and retention. Collaboration with Sales - Partner with the Sales team to identify and pursue upsell opportunities. Community Development - Develop strategies for user engagement, including case studies, scenario modelling, and client success stories. Stakeholder Coordination - Collaborate with internal and external stakeholders on product development, testing, and engagement initiatives. Metrics and Tools - Report on performance metrics and fully leverage tools like Asana and Salesforce. Team Leadership - Manage team performance through regular reviews, coaching, mentoring, and recruitment. Process Optimization - Enhance systems and processes to address roadblocks and drive operational efficiency. Cost Management - Ensure cost-effective operations with a focus on ROI. This role combines strategic leadership, operational management, and cross-functional collaboration to enhance customer success and drive business growth. The ideal skills and experience for this role are: Significant experience with leading a Customer Success Management role Considerable experience in a data service provider and/or within the Aerospace and defence military sectors (preferable) Proven track record in People Leadership and managing performance Previous experience of building a delivery model within Customer Success function Excellent communication and presentation skills both virtually and in person Experience of leading through changing environments Proven administrative skills Former Military/Government experience (preferable) Experience of balancing 'hard line' and 'soft line' reporting IT experience/competency working with online toolsets Benefits: 27 days of annual leave Healthy half (0.5 day leave every 6 months for wellbeing) Leave for study/volunteer/reserve forces Pension plan (6% employer contribution) Private medical insurance- Vitality Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay) Paternity (100% of basic salary for 6 weeks) Life cover In-office gym Learning and Development - GoodHabitz access
Feb 08, 2025
Full time
Janes delivers the world's most complete collection of open-source defence and security intelligence. With a global team of expert analysts, Janes has been a trusted source of data and analysis for militaries, governments, and defence manufacturers for over 125 years. Accessible via high- and low-side environments, Janes OSINT data asset links equipment, military capabilities and orders of battle, events, countries, companies, and markets. Using Janes, our customers gain access to unrivalled, actionable open-source intelligence for decision advantage. Janes is looking for a Global Head of Customer Success to play a pivotal role in shaping and executing our customer success strategy and ensuring high-quality delivery. Leading a global team, you will champion customer success initiatives, drive adoption, and ensure the success and satisfaction of our valued customers. You will drive customer success to be seen as a Trusted Advisor by ensuring the customer is the focal point and driver of what we do. What we are striving for: High customer satisfaction and customer advocacy Increased adoption of the Janes products and retention of clients Proactive engagement through: Data-driven insights Personalised communication Issue prevention and retention of clients Seamless delivery Ensure that customers feel supported from day 1 Deep customer understanding Ongoing training Review and enhancement of our tools and technologies for delivery. The Global Head of Customer Success is responsible for leading the Global Customer Success Management (CSM) team to ensure excellent delivery of Janes products post-sales, maximizing customer value, and reducing churn. Key responsibilities include: Customer Success Strategy - Drive best practices in customer success to optimize knowledge transfer and engagement with Janes content and data. Customer Engagement - Build and maintain an engaged user community, addressing client workflows, feedback, and training needs. Risk Mitigation - Proactively identify and address risks to ensure client satisfaction and retention. Collaboration with Sales - Partner with the Sales team to identify and pursue upsell opportunities. Community Development - Develop strategies for user engagement, including case studies, scenario modelling, and client success stories. Stakeholder Coordination - Collaborate with internal and external stakeholders on product development, testing, and engagement initiatives. Metrics and Tools - Report on performance metrics and fully leverage tools like Asana and Salesforce. Team Leadership - Manage team performance through regular reviews, coaching, mentoring, and recruitment. Process Optimization - Enhance systems and processes to address roadblocks and drive operational efficiency. Cost Management - Ensure cost-effective operations with a focus on ROI. This role combines strategic leadership, operational management, and cross-functional collaboration to enhance customer success and drive business growth. The ideal skills and experience for this role are: Significant experience with leading a Customer Success Management role Considerable experience in a data service provider and/or within the Aerospace and defence military sectors (preferable) Proven track record in People Leadership and managing performance Previous experience of building a delivery model within Customer Success function Excellent communication and presentation skills both virtually and in person Experience of leading through changing environments Proven administrative skills Former Military/Government experience (preferable) Experience of balancing 'hard line' and 'soft line' reporting IT experience/competency working with online toolsets Benefits: 27 days of annual leave Healthy half (0.5 day leave every 6 months for wellbeing) Leave for study/volunteer/reserve forces Pension plan (6% employer contribution) Private medical insurance- Vitality Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay) Paternity (100% of basic salary for 6 weeks) Life cover In-office gym Learning and Development - GoodHabitz access
time left to apply End Date: July 31, 2025 (30+ days left to apply) job requisition id R25_14 With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility . Role Summary and Purpose Lead FP&A Analyst with a focus on planning, forecasting and subsequent analysis of financial information. Working as a senior member of the FP&A team to provide detailed analysis of financial trends and variances, including KPIs and providing actionable insights to senior management. Strategic Business Partner lead to a number of underwriting units. Provide technical support and coaching to a team of Financial Analysts. Build and develop relationships with key stakeholders and assist with the provision of financial analysis, both historical and forward looking. Key Tasks and Responsibilities Financial Planning and Forecasting Lead the annual planning and quarterly forecasting processes, ensuring alignment with the company's strategic objectives. Develop and maintain financial models to support forecasting and long-term planning initiatives. Collaborate with senior management and departmental heads to gather relevant data and assumptions for financial projections. Provide insightful analysis and scenario planning to anticipate potential financial outcomes and mitigate risks. Performance Analysis and Reporting Lead the preparation and presentation of monthly, quarterly, and annual financial reports to senior management and stakeholders. Provide in depth analysis of variances between actual and forecasted results, identifying key drivers and recommending corrective actions. Monitor key performance indicators (KPIs) and financial metrics, providing actionable insights to improve business performance. Ensure timely and accurate reporting in compliance with internal policies and external regulatory requirements. Strategic Business Partnering Act as a strategic partner to business units, providing financial insight and support to enable operational and strategic decision making. Collaborate with cross-functional teams to evaluate business opportunities, investments, and potential acquisitions. Support the development and implementation of strategic plans, ensuring financial feasibility and alignment with business goals. Drive continuous improvement initiatives to enhance financial processes, systems, and reporting capabilities. Team Leadership and Development Lead and mentor a team of financial analysts, fostering a culture of collaboration, innovation, and professional growth. Provide regular feedback, coaching, and development opportunities to team members to enhance their skills and performance. Ensure adequate training and resources are available to support the team's objectives and deliverables. Recruit and onboard new team members, ensuring a smooth transition and integration into the team. Stakeholder Collaboration Build and maintain relationships with departmental heads and other senior stakeholders, understand their financial needs and provide decision making support. Collaborate with department heads to ensure accuracy and completeness of financial data. Process Improvement Identify and implement process improvements to enhance the accuracy and efficiency of the expense management function. Implement best practices and new technologies to improve the efficiency and accuracy of expense tracking and management. Work with cross-functional teams to drive process improvements and implement changes effectively. Compliance and Governance Ensure all financial plans, forecasts and analysis comply with company policies and regulatory requirements. Lead the development and maintenance of internal controls related to expense management. Provide support to internal and external audits processes as required. Ad-Hoc Analysis Lead the response to ad hoc requests for financial analysis and reporting from senior management and other stakeholders. Provide support to special projects and initiatives as required. Role Requirements & Skills Skills / Competencies Excellent analytical and problem-solving skills with the ability to interpret complex financial data. Deep understanding of financial modelling and forecasting techniques. Strong attention to detail and accuracy. Effective communication and interpersonal skills, with the ability to convey financial information to non-financial stakeholders and build relationships across the organization. Proactive and self-motivated with a strong sense of ownership and accountability. Ability to work independently and as part of a team. Technical Skills Advanced knowledge of Microsoft Excel and other financial analysis tools. Experience with financial planning software (e.g. Anaplan) is a plus. Familiarity with accounting systems and general ledger software. Qualifications Professional accounting qualification (e.g., ACA, ACCA, CIMA) is essential. Bachelor's degree, preferably in a finance related discipline. Experience Minimum of 5 years of post-qualified experience in financial planning and analysis, or a related role within the insurance industry. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you.
Feb 08, 2025
Full time
time left to apply End Date: July 31, 2025 (30+ days left to apply) job requisition id R25_14 With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility . Role Summary and Purpose Lead FP&A Analyst with a focus on planning, forecasting and subsequent analysis of financial information. Working as a senior member of the FP&A team to provide detailed analysis of financial trends and variances, including KPIs and providing actionable insights to senior management. Strategic Business Partner lead to a number of underwriting units. Provide technical support and coaching to a team of Financial Analysts. Build and develop relationships with key stakeholders and assist with the provision of financial analysis, both historical and forward looking. Key Tasks and Responsibilities Financial Planning and Forecasting Lead the annual planning and quarterly forecasting processes, ensuring alignment with the company's strategic objectives. Develop and maintain financial models to support forecasting and long-term planning initiatives. Collaborate with senior management and departmental heads to gather relevant data and assumptions for financial projections. Provide insightful analysis and scenario planning to anticipate potential financial outcomes and mitigate risks. Performance Analysis and Reporting Lead the preparation and presentation of monthly, quarterly, and annual financial reports to senior management and stakeholders. Provide in depth analysis of variances between actual and forecasted results, identifying key drivers and recommending corrective actions. Monitor key performance indicators (KPIs) and financial metrics, providing actionable insights to improve business performance. Ensure timely and accurate reporting in compliance with internal policies and external regulatory requirements. Strategic Business Partnering Act as a strategic partner to business units, providing financial insight and support to enable operational and strategic decision making. Collaborate with cross-functional teams to evaluate business opportunities, investments, and potential acquisitions. Support the development and implementation of strategic plans, ensuring financial feasibility and alignment with business goals. Drive continuous improvement initiatives to enhance financial processes, systems, and reporting capabilities. Team Leadership and Development Lead and mentor a team of financial analysts, fostering a culture of collaboration, innovation, and professional growth. Provide regular feedback, coaching, and development opportunities to team members to enhance their skills and performance. Ensure adequate training and resources are available to support the team's objectives and deliverables. Recruit and onboard new team members, ensuring a smooth transition and integration into the team. Stakeholder Collaboration Build and maintain relationships with departmental heads and other senior stakeholders, understand their financial needs and provide decision making support. Collaborate with department heads to ensure accuracy and completeness of financial data. Process Improvement Identify and implement process improvements to enhance the accuracy and efficiency of the expense management function. Implement best practices and new technologies to improve the efficiency and accuracy of expense tracking and management. Work with cross-functional teams to drive process improvements and implement changes effectively. Compliance and Governance Ensure all financial plans, forecasts and analysis comply with company policies and regulatory requirements. Lead the development and maintenance of internal controls related to expense management. Provide support to internal and external audits processes as required. Ad-Hoc Analysis Lead the response to ad hoc requests for financial analysis and reporting from senior management and other stakeholders. Provide support to special projects and initiatives as required. Role Requirements & Skills Skills / Competencies Excellent analytical and problem-solving skills with the ability to interpret complex financial data. Deep understanding of financial modelling and forecasting techniques. Strong attention to detail and accuracy. Effective communication and interpersonal skills, with the ability to convey financial information to non-financial stakeholders and build relationships across the organization. Proactive and self-motivated with a strong sense of ownership and accountability. Ability to work independently and as part of a team. Technical Skills Advanced knowledge of Microsoft Excel and other financial analysis tools. Experience with financial planning software (e.g. Anaplan) is a plus. Familiarity with accounting systems and general ledger software. Qualifications Professional accounting qualification (e.g., ACA, ACCA, CIMA) is essential. Bachelor's degree, preferably in a finance related discipline. Experience Minimum of 5 years of post-qualified experience in financial planning and analysis, or a related role within the insurance industry. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you.
Similarweb is the leading digital intelligence platform used by thousands of global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas. We help our customers succeed in today's digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on the New York Stock Exchange, and we haven't stopped growing since! Your job will be to demonstrate how Similarweb's new Search Intelligence solves search marketers' most critical business questions. We approach product marketing as a mission-critical opportunity to disrupt the market intelligence category, make our customers data-driven superheroes, and ultimately let Similarweb's actionable insights speak for themselves. Your Responsibilities: Shape the voice and tell the story of Similarweb's value to SEO and search marketing teams across the world. Ensure the entire company speaks the same language when it comes to your product's messaging and positioning. Launch new products and features to the market, including external communications and campaigns, sales collateral, sales enablement, and usage monitoring. Ensure customer-facing teams are trained and ready to sell, and effectively communicate to customers. Closely collaborate with our product, solutions, marketing, and sales teams to define, develop, and execute product marketing strategies and plans. Drive new sales and post-purchase engagement and retention initiatives for your products and help educate and grow a healthy user base. Additional Responsibilities: Build a deep understanding of our customers and their use cases, Similarweb's value proposition, the market, and the competition to help drive customer engagement. Create feature positioning, messaging, and marketing strategy (based on market factbase and data analysis) to produce content that communicates the Similarweb value in our customers' language. Identify marketing strategies to activate, onboard, educate, engage, up-sell, and retain customers. Work closely with a cross-functional team of product managers, analysts, marketers, business managers, and salespeople to launch features globally. Partner with Product on strategy, positioning, differentiation, and product launch; Marketing on content & campaigns; Enablement on training; GTM on customer feedback and education. Work with our Product Education team to create relevant content that successfully educates customers on how to onboard and get value from the product. Think creatively and analyze data to strategically direct next steps and continually improve performance through optimized messaging and targeting. Requirements: Significant experience in product marketing from a B2B SaaS company. Previous experience working within the SEO or search marketing space. Captivating storytelling, superb communication, and presentation skills. Able to work independently and autonomously, focusing on key outcomes amidst competing priorities. Team player, strong at facilitating alignment and building relationships across an organization. Analytical thinker, excellent problem-solving, planning, and execution skills. A strong writer and able to create compelling one-pagers, decks, and customer-facing collateral. Motivated and hard-working. Ability to be flexible and adapt to change. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity, and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.
Feb 08, 2025
Full time
Similarweb is the leading digital intelligence platform used by thousands of global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas. We help our customers succeed in today's digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on the New York Stock Exchange, and we haven't stopped growing since! Your job will be to demonstrate how Similarweb's new Search Intelligence solves search marketers' most critical business questions. We approach product marketing as a mission-critical opportunity to disrupt the market intelligence category, make our customers data-driven superheroes, and ultimately let Similarweb's actionable insights speak for themselves. Your Responsibilities: Shape the voice and tell the story of Similarweb's value to SEO and search marketing teams across the world. Ensure the entire company speaks the same language when it comes to your product's messaging and positioning. Launch new products and features to the market, including external communications and campaigns, sales collateral, sales enablement, and usage monitoring. Ensure customer-facing teams are trained and ready to sell, and effectively communicate to customers. Closely collaborate with our product, solutions, marketing, and sales teams to define, develop, and execute product marketing strategies and plans. Drive new sales and post-purchase engagement and retention initiatives for your products and help educate and grow a healthy user base. Additional Responsibilities: Build a deep understanding of our customers and their use cases, Similarweb's value proposition, the market, and the competition to help drive customer engagement. Create feature positioning, messaging, and marketing strategy (based on market factbase and data analysis) to produce content that communicates the Similarweb value in our customers' language. Identify marketing strategies to activate, onboard, educate, engage, up-sell, and retain customers. Work closely with a cross-functional team of product managers, analysts, marketers, business managers, and salespeople to launch features globally. Partner with Product on strategy, positioning, differentiation, and product launch; Marketing on content & campaigns; Enablement on training; GTM on customer feedback and education. Work with our Product Education team to create relevant content that successfully educates customers on how to onboard and get value from the product. Think creatively and analyze data to strategically direct next steps and continually improve performance through optimized messaging and targeting. Requirements: Significant experience in product marketing from a B2B SaaS company. Previous experience working within the SEO or search marketing space. Captivating storytelling, superb communication, and presentation skills. Able to work independently and autonomously, focusing on key outcomes amidst competing priorities. Team player, strong at facilitating alignment and building relationships across an organization. Analytical thinker, excellent problem-solving, planning, and execution skills. A strong writer and able to create compelling one-pagers, decks, and customer-facing collateral. Motivated and hard-working. Ability to be flexible and adapt to change. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity, and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.
IC London England 77 Shaftesbury Ave Soho 5th Floor London, LND W1D5DU, GBR IC London England 77 Shaftesbury Ave Soho 5th Floor London, LND W1D5DU, GBR About InvestCloud InvestCloud is at the forefront of wealth technology, offering innovative solutions that redefine how the financial services industry operates. With a global presence and a client-first approach, we specialize in digital transformations powered by our flexible, modular technology. About the Team You will be joining the newly formed AI, Data & Analytics team, primarily responsible as a Data Scientist leading various projects within the small AI team. The new team is focused on driving increased value from the data InvestCloud captures to enable a smarter financial future for our clients, in particular focused on "enhanced intelligence". Ensuring we have fit-for-purpose modern capabilities is a key goal for the team. We are seeking a Senior Data Scientist / Machine Learning Engineer with a background in Data Science, Machine Learning, and Generative AI models. The ideal candidate should have a proven track record in delivering business impact and delighting clients by developing and deploying ML and AI models in production, along with excellent problem-solving skills. In this role you will integrate AI and ML solutions into the InvestCloud product suite. Key Responsibilities Implement applications powered by Generative AI and Machine Learning models and deploy them in production Develop and maintain datasets and data pipelines to support Machine Learning model training and deployment Interpret results from Machine Learning models and communicate findings to both technical and non-technical stakeholders Stay updated with the latest advancements in Machine Learning, natural language processing, and generative AI. Analyse large datasets to identify patterns, trends, and insights that can inform business decisions. Work with 3 rd party providers of AI products to evaluate and implement solutions achieving Investcloud's business objectives. Required Skills MSc degree in Mathematics, Statistics, Computer Science, Data Science, Machine Learning, or a related technical field or equivalent practical experience At least four years of professional experience in Data Science, Machine Learning and AI Outstanding communications skills in English Proficiency in programming in Python Knowledge of Machine Learning frameworks (Scikit-learn) and LLM frameworks (e.g. Langchain) Knowledge of data preprocessing, feature engineering and model evaluation metrics Experience using large language models, generative AI and agentic frameworks Experience working with Snowflake and/or Databricks or similar tools Working experience developing and deploying Machine Learning models in production Working experience with Git and Docker Working proficiency in English Strong communication skills to engage with non-technical stakeholders Ability to work in a fast-paced environment, working across multiple projects simultaneously Ability to collaborate effectively as a team player, fostering a culture of open communication and mutual respect. Preferred skills Working experience with Vector Database Technologies Experience with cloud platforms such as AWS, GCP, or Azure What do we offer Join our diverse and international cross-functional team, comprising data scientists, product managers, business analyst and software engineers. As a key member of our team, you will have the opportunity to implement cutting-edge technology to create a next-generation advisor and client experience. Location and Travel The ideal candidate will be expected to work from the office on a regular basis (3 days minimum per week). Occasional travel may be required. Compensation The salary range will be determined based on experience, skills, and geographic location. Please note Visa sponsorship is not available for this role. Equal Opportunity Employer InvestCloud is committed to fostering an inclusive workplace and welcomes applicants from all backgrounds.
Feb 08, 2025
Full time
IC London England 77 Shaftesbury Ave Soho 5th Floor London, LND W1D5DU, GBR IC London England 77 Shaftesbury Ave Soho 5th Floor London, LND W1D5DU, GBR About InvestCloud InvestCloud is at the forefront of wealth technology, offering innovative solutions that redefine how the financial services industry operates. With a global presence and a client-first approach, we specialize in digital transformations powered by our flexible, modular technology. About the Team You will be joining the newly formed AI, Data & Analytics team, primarily responsible as a Data Scientist leading various projects within the small AI team. The new team is focused on driving increased value from the data InvestCloud captures to enable a smarter financial future for our clients, in particular focused on "enhanced intelligence". Ensuring we have fit-for-purpose modern capabilities is a key goal for the team. We are seeking a Senior Data Scientist / Machine Learning Engineer with a background in Data Science, Machine Learning, and Generative AI models. The ideal candidate should have a proven track record in delivering business impact and delighting clients by developing and deploying ML and AI models in production, along with excellent problem-solving skills. In this role you will integrate AI and ML solutions into the InvestCloud product suite. Key Responsibilities Implement applications powered by Generative AI and Machine Learning models and deploy them in production Develop and maintain datasets and data pipelines to support Machine Learning model training and deployment Interpret results from Machine Learning models and communicate findings to both technical and non-technical stakeholders Stay updated with the latest advancements in Machine Learning, natural language processing, and generative AI. Analyse large datasets to identify patterns, trends, and insights that can inform business decisions. Work with 3 rd party providers of AI products to evaluate and implement solutions achieving Investcloud's business objectives. Required Skills MSc degree in Mathematics, Statistics, Computer Science, Data Science, Machine Learning, or a related technical field or equivalent practical experience At least four years of professional experience in Data Science, Machine Learning and AI Outstanding communications skills in English Proficiency in programming in Python Knowledge of Machine Learning frameworks (Scikit-learn) and LLM frameworks (e.g. Langchain) Knowledge of data preprocessing, feature engineering and model evaluation metrics Experience using large language models, generative AI and agentic frameworks Experience working with Snowflake and/or Databricks or similar tools Working experience developing and deploying Machine Learning models in production Working experience with Git and Docker Working proficiency in English Strong communication skills to engage with non-technical stakeholders Ability to work in a fast-paced environment, working across multiple projects simultaneously Ability to collaborate effectively as a team player, fostering a culture of open communication and mutual respect. Preferred skills Working experience with Vector Database Technologies Experience with cloud platforms such as AWS, GCP, or Azure What do we offer Join our diverse and international cross-functional team, comprising data scientists, product managers, business analyst and software engineers. As a key member of our team, you will have the opportunity to implement cutting-edge technology to create a next-generation advisor and client experience. Location and Travel The ideal candidate will be expected to work from the office on a regular basis (3 days minimum per week). Occasional travel may be required. Compensation The salary range will be determined based on experience, skills, and geographic location. Please note Visa sponsorship is not available for this role. Equal Opportunity Employer InvestCloud is committed to fostering an inclusive workplace and welcomes applicants from all backgrounds.
Role purpose To manage and execute legal content projects, training, and knowledge initiatives for the Group within the context of the Firm's knowledge strategy. The role-holder will make first-class tax knowledge easily available to lawyers, economists, and tax practitioners (collectively called "lawyers"), increasing the quality, consistency, and/or cost-effectiveness of Baker McKenzie's advice to its clients. Main responsibilities Knowledge and Expertise: Client-facing knowledge: Provide legal input into client-facing and demand-generating initiatives, including client training and legal content for proposals and other business development resources. Identify Tax hot topics and write, commission, and deliver content such as alerts, thought leadership reports, and talking points. Current awareness and commercial/industry know-how: Swift identification, curation, and explanation of key changes in tax legislation and case law of significance to our client base. Apply an understanding of key clients' industries and businesses to all activities. Work with other Practice Groups ("PG") and Industry Groups ("IG") to provide the most holistic legal, commercial, and industry know-how possible. Leverage industry periodicals and media to enhance industry knowledge. Involve yourself with industry bodies, including by coordinating attendance at meetings and calls and by joining working groups and subcommittees. Client-facing sessions: Guidance on agenda formation for client-facing sessions and conferences, as well as providing baseline presentations for speakers. Lawyer requests: Respond to ad hoc inquiries from lawyers. Develop a reputation as a go-to expert on firm and Group resources. Precedents: Review, draft, develop, and automate the Group's precedents including for EU-wide tax filings, advice or presentations, and other legal content. Know-how development: Collect and input the Group's know-how into the firm's global repository of knowledge and populate global, multi-jurisdictional databases and resources. Identify gaps in know-how and work to fill them, ensuring content development is progressive. Training: Identify the Group's training needs and meet them by delivering, participating in, and promoting training. Leverage firm resources and processes to produce training materials and courses efficiently and of the highest possible quality. Policy initiatives and capacity-building: Participate in and respond to policy consultations and regulatory developments. Service Orientation: Relationships: Promote and identify ways to strengthen the Group's knowledge culture. Build lasting relationships throughout the firm through collaboration, mutual respect, and a reputation for competence. Advocate and be a positive spokesperson for Knowledge. Nurture relationships with trainees and junior lawyers. Support diversity and inclusion, CSR, and pro bono activities. Work Management: Operations and innovation: Proactively seek ways to improve your own and your team's service and efficiency and contribute to best practices. Actively participate in Knowledge projects. Systems: Support and drive the adoption of Knowledge systems. Take ownership of delivery. Schedule one-on-one meetings and presentations to promote Knowledge systems. Strategy, alignment, and integration: Understand and promote the Group's business and Knowledge plans. Structure time and priorities per the Group's business and Knowledge plans and provide input into them. Travel requirements: Some travel may be required. About the team Function: The Knowledge function is a Firm-wide team of nearly 300 professionals, including Knowledge Lawyers, Information & Research professionals, and various other functional specialists. The Knowledge function helps the Firm deliver better legal solutions by producing and providing easy access to high-quality, relevant legal information for lawyers and clients. The focus is on the following areas: Content - creating, collecting, and providing access to market-leading precedents, sample documents, practice notes, training materials, and other know-how for our lawyers and clients, reviewing and updating regularly, to ensure that the content is current and market-leading. Systems - working with the Technology function to design, develop, and build user-friendly and flexible platforms to store know-how and deliver it intuitively to lawyers and clients, adopting common systems across all offices and practice/industry groups. Culture - striving to establish Knowledge as a core part of every lawyer's role, engaging actively with all lawyers in the firm and encouraging them to share their know-how and expertise with colleagues as openly as possible; embracing a "one team" culture within the Firm's Knowledge community ensuring that all team members create and develop high-quality local content while being aligned with our global strategy and approach. You will report to: Lead Knowledge Lawyer for the Tax Group (noting key relationships below) Your direct reports, if any: N/A Key relationships: Your clients are the partners, lawyers, economists, tax practitioners in the Group, and practice group lawyers with expertise relevant to the Group. You will receive day-to-day project assignments and overall direction from the Group's Lead Knowledge Lawyer, Senior Knowledge Lawyer(s), and the Group's chair and steering committee. You must liaise closely with other members of the Business Professional team, especially within the Knowledge function to ensure that Knowledge projects and initiatives are carried out consistently with the firm's overall business objectives and its Knowledge strategy. About the candidate Technical skills, qualifications and experience: Law degree. Current license to practice law (or eligibility for one). Substantial experience as a practicing lawyer with a high level of tax technical ability in key areas of corporate tax, international tax, and transfer pricing. Excellent English language skills (verbal and written) and the confidence to communicate in a multi-cultural, multi-level environment. Experience working directly with senior counterparts on strategy and execution. Excellent time management and organizing skills; ability to prioritize and manage time to meet deadlines. Strong word processing and spreadsheet skills. Experience in, or willingness to learn legal technology, including AI/GenAI, document automation, and other legal tech. Personal qualities: These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location. Know-how: Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distills a range of possibilities by thinking in a considered, prudent manner. Has the capacity to take on new ideas and develop knowledge and think holistically about business and address media, analyst, employee, and client audiences. Able to move through various tasks requiring different approaches, knowledge, and expertise, with the agility of mind and capacity for analysis and synthesis. Dedication: Driven by a strong personal sense of integrity and upholds exemplary quality standards. Prepares thoroughly, takes responsibility, uses initiative, and is self-reliant to ensure work progresses to the fullest extent possible. Hardworking and diligent with a keen understanding of client demands. Demonstrates composure when dealing with difficult situations. Personal Impact: Uses complex, coordinated influencing/negotiation strategies, adapted to people, organizations, and/or the situation, e.g. networks. Leverages direct reports to facilitate increased collaboration across the organization. Builds partnerships based on a common agreement that acknowledges individual differences but creates a new commonality beyond root belief large-scale. Creates a positive impression at all times; develops relationships through collaboration and reciprocity. Negotiates to achieve mutually satisfactory outcomes; shows good judgment on when to stand strong and when to compromise. Invests in, nurtures, and builds a network of productive relationships. Humanity: Respectful to others, regardless of their position, and earns the respect of others by being transparent. Has care and concern for others and a genuine interest in others as people. Treats delicate or confidential issues with discretion. Why Join Us? Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 74 offices in 45 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way. In London you will be part of a 1,000 person office, which is also our largest office globally. Originally opened in 1961, Baker McKenzie London is well established in the UK as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work . click apply for full job details
Feb 08, 2025
Full time
Role purpose To manage and execute legal content projects, training, and knowledge initiatives for the Group within the context of the Firm's knowledge strategy. The role-holder will make first-class tax knowledge easily available to lawyers, economists, and tax practitioners (collectively called "lawyers"), increasing the quality, consistency, and/or cost-effectiveness of Baker McKenzie's advice to its clients. Main responsibilities Knowledge and Expertise: Client-facing knowledge: Provide legal input into client-facing and demand-generating initiatives, including client training and legal content for proposals and other business development resources. Identify Tax hot topics and write, commission, and deliver content such as alerts, thought leadership reports, and talking points. Current awareness and commercial/industry know-how: Swift identification, curation, and explanation of key changes in tax legislation and case law of significance to our client base. Apply an understanding of key clients' industries and businesses to all activities. Work with other Practice Groups ("PG") and Industry Groups ("IG") to provide the most holistic legal, commercial, and industry know-how possible. Leverage industry periodicals and media to enhance industry knowledge. Involve yourself with industry bodies, including by coordinating attendance at meetings and calls and by joining working groups and subcommittees. Client-facing sessions: Guidance on agenda formation for client-facing sessions and conferences, as well as providing baseline presentations for speakers. Lawyer requests: Respond to ad hoc inquiries from lawyers. Develop a reputation as a go-to expert on firm and Group resources. Precedents: Review, draft, develop, and automate the Group's precedents including for EU-wide tax filings, advice or presentations, and other legal content. Know-how development: Collect and input the Group's know-how into the firm's global repository of knowledge and populate global, multi-jurisdictional databases and resources. Identify gaps in know-how and work to fill them, ensuring content development is progressive. Training: Identify the Group's training needs and meet them by delivering, participating in, and promoting training. Leverage firm resources and processes to produce training materials and courses efficiently and of the highest possible quality. Policy initiatives and capacity-building: Participate in and respond to policy consultations and regulatory developments. Service Orientation: Relationships: Promote and identify ways to strengthen the Group's knowledge culture. Build lasting relationships throughout the firm through collaboration, mutual respect, and a reputation for competence. Advocate and be a positive spokesperson for Knowledge. Nurture relationships with trainees and junior lawyers. Support diversity and inclusion, CSR, and pro bono activities. Work Management: Operations and innovation: Proactively seek ways to improve your own and your team's service and efficiency and contribute to best practices. Actively participate in Knowledge projects. Systems: Support and drive the adoption of Knowledge systems. Take ownership of delivery. Schedule one-on-one meetings and presentations to promote Knowledge systems. Strategy, alignment, and integration: Understand and promote the Group's business and Knowledge plans. Structure time and priorities per the Group's business and Knowledge plans and provide input into them. Travel requirements: Some travel may be required. About the team Function: The Knowledge function is a Firm-wide team of nearly 300 professionals, including Knowledge Lawyers, Information & Research professionals, and various other functional specialists. The Knowledge function helps the Firm deliver better legal solutions by producing and providing easy access to high-quality, relevant legal information for lawyers and clients. The focus is on the following areas: Content - creating, collecting, and providing access to market-leading precedents, sample documents, practice notes, training materials, and other know-how for our lawyers and clients, reviewing and updating regularly, to ensure that the content is current and market-leading. Systems - working with the Technology function to design, develop, and build user-friendly and flexible platforms to store know-how and deliver it intuitively to lawyers and clients, adopting common systems across all offices and practice/industry groups. Culture - striving to establish Knowledge as a core part of every lawyer's role, engaging actively with all lawyers in the firm and encouraging them to share their know-how and expertise with colleagues as openly as possible; embracing a "one team" culture within the Firm's Knowledge community ensuring that all team members create and develop high-quality local content while being aligned with our global strategy and approach. You will report to: Lead Knowledge Lawyer for the Tax Group (noting key relationships below) Your direct reports, if any: N/A Key relationships: Your clients are the partners, lawyers, economists, tax practitioners in the Group, and practice group lawyers with expertise relevant to the Group. You will receive day-to-day project assignments and overall direction from the Group's Lead Knowledge Lawyer, Senior Knowledge Lawyer(s), and the Group's chair and steering committee. You must liaise closely with other members of the Business Professional team, especially within the Knowledge function to ensure that Knowledge projects and initiatives are carried out consistently with the firm's overall business objectives and its Knowledge strategy. About the candidate Technical skills, qualifications and experience: Law degree. Current license to practice law (or eligibility for one). Substantial experience as a practicing lawyer with a high level of tax technical ability in key areas of corporate tax, international tax, and transfer pricing. Excellent English language skills (verbal and written) and the confidence to communicate in a multi-cultural, multi-level environment. Experience working directly with senior counterparts on strategy and execution. Excellent time management and organizing skills; ability to prioritize and manage time to meet deadlines. Strong word processing and spreadsheet skills. Experience in, or willingness to learn legal technology, including AI/GenAI, document automation, and other legal tech. Personal qualities: These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location. Know-how: Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distills a range of possibilities by thinking in a considered, prudent manner. Has the capacity to take on new ideas and develop knowledge and think holistically about business and address media, analyst, employee, and client audiences. Able to move through various tasks requiring different approaches, knowledge, and expertise, with the agility of mind and capacity for analysis and synthesis. Dedication: Driven by a strong personal sense of integrity and upholds exemplary quality standards. Prepares thoroughly, takes responsibility, uses initiative, and is self-reliant to ensure work progresses to the fullest extent possible. Hardworking and diligent with a keen understanding of client demands. Demonstrates composure when dealing with difficult situations. Personal Impact: Uses complex, coordinated influencing/negotiation strategies, adapted to people, organizations, and/or the situation, e.g. networks. Leverages direct reports to facilitate increased collaboration across the organization. Builds partnerships based on a common agreement that acknowledges individual differences but creates a new commonality beyond root belief large-scale. Creates a positive impression at all times; develops relationships through collaboration and reciprocity. Negotiates to achieve mutually satisfactory outcomes; shows good judgment on when to stand strong and when to compromise. Invests in, nurtures, and builds a network of productive relationships. Humanity: Respectful to others, regardless of their position, and earns the respect of others by being transparent. Has care and concern for others and a genuine interest in others as people. Treats delicate or confidential issues with discretion. Why Join Us? Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 74 offices in 45 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way. In London you will be part of a 1,000 person office, which is also our largest office globally. Originally opened in 1961, Baker McKenzie London is well established in the UK as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work . click apply for full job details
As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. Conducting operations in 100 countries, Fortrea is transforming drug and device development for partners and patients across the globe. Fortrea is one of the largest early-stage clinical research organizations in the world. Our Clinical Pharmacology Services team helps clients to introduce their compound in humans and move to proof-of-concept. Our customers depend on us to generate critical data that determine the future of investigational drugs. It might be a tube of blood that is destined for analysis of drug levels, or an ECG to examine the QT interval much of the data we generate ends up in a drug s label! YOUR MISSION Clinical Pharmacology studies have grown in complexity. As Fortrea is being entrusted to deliver more sophisticated study protocols and move towards bigger, multi country/multi center studies, the industry is experiencing increased challenges to access unique capabilities and per protocol volunteers and patient populations. We have nurtured a relationship with a vast network of external sites/ investigators around the globe, but to succeed in this complexity, we must expand and create synergetic relationships and quality oversights with our external site network. This is why we need you. To: Identify the top performing, high quality external site partners globally to deliver our client s protocol with minimum risks, and Support the external partner s operational success through feasibility and capability analysis, ensuring targeted enrollment and study start-up. You can be based in: The UK, Poland, Bulgaria, Hungary or Romania. This is a home-based job. Hybrid options available. WHAT YOU WILL DO DAY TO DAY Leverage Fortrea s software tools and databases to generate data in support of: Global feasibility Enrollment estimates Study timeline projections Site Performance Analytics Identify and outreach to external sites globally to support the operational strategy based on feasibility and enrollment assessment, site capabilities, experience and risk for key deliverables such as RFIs/RFPs, Bid Defense Meetings, client calls, capabilities presentations, site governance and escalation, etc. Align operational strategies and external site partner selection from pre-award request for proposal to final site selection post-award, which may include re-baselining operational strategy to client requested scope changes, revisions or rescue. Identify and communicate potential project-specific or external site risks, quality concerns, issue or conflict escalation and works together with Strategy & Planning Leadership on mitigation and resolution. WHO WILL YOU WORK WITH Your team is split between the UK and the US. You will interact daily with Clin Ops teams, PMs, Start-up and external sites; and also with global cross-functional teams that plan, analyze, and implement solutions to drive new business initiatives. WHO ARE WE LOOKING FOR You have gained clinical research experience at another CRO, an Early Phase Clinical Research Unit, or at a Pharmaceutical/Biotech company. Previous Early Clinical research experience is key . This job involves achieving successful operational logistics and strategies to support conduct of the clinical protocol while mitigating risk. By doing so, we strive for faster enrollment, increased data reliability, and faster start-up, leading to overall shorter study duration and pricing efficiencies. Understanding the nuances of ph I-Ib clinical trials that influence those metrics is important to succeed in this role. Site Interaction We will prioritize applications with proven site interaction experience (e.g., winning their attention for your trial, knowing what to do when they are not responsive, etc.) Our ideal profiles come from areas such as: Feasibility & Site Analytics Site ID & Capabilities We also want to hear from you if you bring strong site interaction experience from areas like Clinical Research Associate level II, who wants to stop travelling Site Qualification QA/ due diligence on external sites Project Management Analyst / Coordinator A life science degree is required. IT Excellent computer skills, including strong working knowledge of Microsoft Office, Excel, PowerPoint, SharePoint, Adobe Acrobat, and data capture and compilation tools. High level knowledge of data analytics tools and data mining. Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit . Fortrea is proud to be an Equal Opportunity Employer: As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. For more information about how we collect and store your personal data, please see our Privacy Statement . If, as a result of a disability, you require a reasonable accommodation to complete your job application, pre-employment testing, job interview or to otherwise participate in the hiring process, please contact: . Please note that this e-mail address is only for job seekers requesting an accommodation. Please do not use this e-mail to check the status of your application.
Feb 08, 2025
Full time
As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. Conducting operations in 100 countries, Fortrea is transforming drug and device development for partners and patients across the globe. Fortrea is one of the largest early-stage clinical research organizations in the world. Our Clinical Pharmacology Services team helps clients to introduce their compound in humans and move to proof-of-concept. Our customers depend on us to generate critical data that determine the future of investigational drugs. It might be a tube of blood that is destined for analysis of drug levels, or an ECG to examine the QT interval much of the data we generate ends up in a drug s label! YOUR MISSION Clinical Pharmacology studies have grown in complexity. As Fortrea is being entrusted to deliver more sophisticated study protocols and move towards bigger, multi country/multi center studies, the industry is experiencing increased challenges to access unique capabilities and per protocol volunteers and patient populations. We have nurtured a relationship with a vast network of external sites/ investigators around the globe, but to succeed in this complexity, we must expand and create synergetic relationships and quality oversights with our external site network. This is why we need you. To: Identify the top performing, high quality external site partners globally to deliver our client s protocol with minimum risks, and Support the external partner s operational success through feasibility and capability analysis, ensuring targeted enrollment and study start-up. You can be based in: The UK, Poland, Bulgaria, Hungary or Romania. This is a home-based job. Hybrid options available. WHAT YOU WILL DO DAY TO DAY Leverage Fortrea s software tools and databases to generate data in support of: Global feasibility Enrollment estimates Study timeline projections Site Performance Analytics Identify and outreach to external sites globally to support the operational strategy based on feasibility and enrollment assessment, site capabilities, experience and risk for key deliverables such as RFIs/RFPs, Bid Defense Meetings, client calls, capabilities presentations, site governance and escalation, etc. Align operational strategies and external site partner selection from pre-award request for proposal to final site selection post-award, which may include re-baselining operational strategy to client requested scope changes, revisions or rescue. Identify and communicate potential project-specific or external site risks, quality concerns, issue or conflict escalation and works together with Strategy & Planning Leadership on mitigation and resolution. WHO WILL YOU WORK WITH Your team is split between the UK and the US. You will interact daily with Clin Ops teams, PMs, Start-up and external sites; and also with global cross-functional teams that plan, analyze, and implement solutions to drive new business initiatives. WHO ARE WE LOOKING FOR You have gained clinical research experience at another CRO, an Early Phase Clinical Research Unit, or at a Pharmaceutical/Biotech company. Previous Early Clinical research experience is key . This job involves achieving successful operational logistics and strategies to support conduct of the clinical protocol while mitigating risk. By doing so, we strive for faster enrollment, increased data reliability, and faster start-up, leading to overall shorter study duration and pricing efficiencies. Understanding the nuances of ph I-Ib clinical trials that influence those metrics is important to succeed in this role. Site Interaction We will prioritize applications with proven site interaction experience (e.g., winning their attention for your trial, knowing what to do when they are not responsive, etc.) Our ideal profiles come from areas such as: Feasibility & Site Analytics Site ID & Capabilities We also want to hear from you if you bring strong site interaction experience from areas like Clinical Research Associate level II, who wants to stop travelling Site Qualification QA/ due diligence on external sites Project Management Analyst / Coordinator A life science degree is required. IT Excellent computer skills, including strong working knowledge of Microsoft Office, Excel, PowerPoint, SharePoint, Adobe Acrobat, and data capture and compilation tools. High level knowledge of data analytics tools and data mining. Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit . Fortrea is proud to be an Equal Opportunity Employer: As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. For more information about how we collect and store your personal data, please see our Privacy Statement . If, as a result of a disability, you require a reasonable accommodation to complete your job application, pre-employment testing, job interview or to otherwise participate in the hiring process, please contact: . Please note that this e-mail address is only for job seekers requesting an accommodation. Please do not use this e-mail to check the status of your application.
About the Role The Head of Workforce Planning - Customer Service is a strategic leadership role responsible for optimizing the budgeting, forecasting, and resource planning functions for our customer service operations. This role will oversee the end-to-end workforce planning process, ensuring that the right number of agents are available at the right time to meet business goals and deliver an exceptional customer experience. Additionally, the Head of Workforce Planning will drive the development of reporting and analytics capabilities to support data-driven decision-making, performance management, and continuous improvement across the Customer Care function. Your Daily Adventure at Storio Workforce Planning & Optimization: Forecasting: Build the forecasting of demand & supply while ensuring alignment with business demands, service level targets, and seasonal trends. Capacity Planning: Analyse customer service volumes, identify resource gaps, and recommend adjustments to workforce levels to meet operational requirements. Utilisation & Efficiency: Monitor and optimise agent utilisation, to drive plans and strategies within the operation. Scenario Planning: Develop and execute workforce strategies for various business scenarios, such as peak demand periods, product launches, and service interruptions. Reporting & Analytics: Performance Reporting: Lead the creation and maintenance of real-time and historical reporting dashboards, including KPIs such as service level, average handle time, first contact resolution, and customer satisfaction. Data-Driven Insights: Provide actionable insights through data analysis to support continuous improvement initiatives and optimize workforce performance. Trend Analysis: Identify trends in customer service operations and propose adjustments to staffing models, workflows, and training programs based on data insights. Collaboration & Stakeholder Management: Cross-Functional Collaboration: Work closely with Care Operations, Outsource Operations, ACX, Finance, and S&OP teams to align workforce planning efforts with business objectives and resource constraints. Executive Reporting: Present key performance indicators and workforce planning insights to senior leadership, offering recommendations to support strategic decision-making. Continuous Improvement: Champion a culture of continuous improvement, using data to drive efficiency gains and enhance the overall customer service experience. Team Leadership & Development: Leadership: Lead and mentor a team of workforce analysts, process management, and data analysts to drive objective decision making. Training & Development: Identify skill gaps and training opportunities within the team and oversee the professional development of staff to build a high-performing function. Process Improvement: Continuously evaluate and improve workforce planning processes and tools to increase effectiveness and alignment with organisational goals. What You Bring to the Party Extensive experience in workforce planning, analytics, or operations management within a customer service or contact centre environment. Proven track record of managing workforce planning and optimization initiatives, with a focus on data-driven decision-making. Expertise in performance reporting, data analysis, and using business intelligence tools. Strong analytical and problem-solving skills with the ability to interpret complex data and make actionable recommendations. Proficiency in workforce management software (e.g., NICE, Verint, Aspect) and reporting tools (e.g., Looker, Tableau, Power BI). Exceptional communication and presentation skills, with the ability to effectively engage with senior leadership and cross-functional teams. Strong project management skills and the ability to manage multiple priorities in a fast-paced environment. Extra Kudos for Experience Advanced Analytics: Familiarity with predictive analytics, machine learning, or AI-driven forecasting techniques. Contact Center Knowledge: In-depth understanding of contact centre operations, including multi-channel environments (voice, email, chat, etc.). Change Management: Experience leading and managing change initiatives in large organizations. Bachelor's degree in Business Administration, Operations Management, Data Analytics, or a related field. Master's degree or professional certifications (e.g., WFM, Six Sigma). About us We are Storio group, a place where life's stories are made, crafted and shared. A place where we create new ways to pass memories and stories between people and generations. And where, together, we make joy unforgettable. We bring our customers' stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars & gifts. Our innovative technology enables customers to easily personalise their creations to keep for themselves or share as the most thoughtful of gifts. Every single one of our employees brings something unique to Storio group and leaves a lasting imprint on our work, our culture and our company. Storio group is a place where we can all see and feel the impact of what we do, every day. A career with us is an opportunity to make your mark on our customers' lives and on your career. Our values shape everything we do, from our interactions with customers and colleagues to the way we approach our work. We believe in fostering an environment where everyone can thrive and contribute to our shared success. At Storio group, we: Act with heart: People - both customers and employees - are at the heart of all we do. So we embrace diversity and get to know each other as real people and build real relationships based on mutual understanding and respect. Give our best: As the crafters and makers of people's memories, we play an important role in our customers' lives. That's why we give our best and work together to make the right decisions and build a better business every day. Own all we do: We are all, as individuals and as a team, responsible for creating our success and shaping our future. We lead the charge and drive things forward - fully owning our actions and decisions along the way. Embrace curiosity: We believe progress requires curiosity. So, we're relentlessly curious about the world and each other, actively seeking out diverse perspectives and always asking big questions like 'why' and 'what's next'? Find the joy: At Storio, joy matters. We see it as a state of mind, so while we don't pretend every day will be easy, we do set out every day to intentionally find, create and share big and little moments of joy with our customers and teammates. Equal opportunities statement We are committed to promoting equal opportunities in employment regardless of age, disability, marital or civil partner status, pregnancy or maternity, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you have a disability or special need that requires reasonable adjustments in order for you to perform at your peak during the interview, please let our HR team know ahead of time so that they can assist. We will consider the matter carefully and try to accommodate your needs within reason. If we consider a particular adjustment would not be reasonable we will explain our reasons and try to find an alternative solution where possible. Sponsorship You must have a right to work in the country where the position is located.
Feb 08, 2025
Full time
About the Role The Head of Workforce Planning - Customer Service is a strategic leadership role responsible for optimizing the budgeting, forecasting, and resource planning functions for our customer service operations. This role will oversee the end-to-end workforce planning process, ensuring that the right number of agents are available at the right time to meet business goals and deliver an exceptional customer experience. Additionally, the Head of Workforce Planning will drive the development of reporting and analytics capabilities to support data-driven decision-making, performance management, and continuous improvement across the Customer Care function. Your Daily Adventure at Storio Workforce Planning & Optimization: Forecasting: Build the forecasting of demand & supply while ensuring alignment with business demands, service level targets, and seasonal trends. Capacity Planning: Analyse customer service volumes, identify resource gaps, and recommend adjustments to workforce levels to meet operational requirements. Utilisation & Efficiency: Monitor and optimise agent utilisation, to drive plans and strategies within the operation. Scenario Planning: Develop and execute workforce strategies for various business scenarios, such as peak demand periods, product launches, and service interruptions. Reporting & Analytics: Performance Reporting: Lead the creation and maintenance of real-time and historical reporting dashboards, including KPIs such as service level, average handle time, first contact resolution, and customer satisfaction. Data-Driven Insights: Provide actionable insights through data analysis to support continuous improvement initiatives and optimize workforce performance. Trend Analysis: Identify trends in customer service operations and propose adjustments to staffing models, workflows, and training programs based on data insights. Collaboration & Stakeholder Management: Cross-Functional Collaboration: Work closely with Care Operations, Outsource Operations, ACX, Finance, and S&OP teams to align workforce planning efforts with business objectives and resource constraints. Executive Reporting: Present key performance indicators and workforce planning insights to senior leadership, offering recommendations to support strategic decision-making. Continuous Improvement: Champion a culture of continuous improvement, using data to drive efficiency gains and enhance the overall customer service experience. Team Leadership & Development: Leadership: Lead and mentor a team of workforce analysts, process management, and data analysts to drive objective decision making. Training & Development: Identify skill gaps and training opportunities within the team and oversee the professional development of staff to build a high-performing function. Process Improvement: Continuously evaluate and improve workforce planning processes and tools to increase effectiveness and alignment with organisational goals. What You Bring to the Party Extensive experience in workforce planning, analytics, or operations management within a customer service or contact centre environment. Proven track record of managing workforce planning and optimization initiatives, with a focus on data-driven decision-making. Expertise in performance reporting, data analysis, and using business intelligence tools. Strong analytical and problem-solving skills with the ability to interpret complex data and make actionable recommendations. Proficiency in workforce management software (e.g., NICE, Verint, Aspect) and reporting tools (e.g., Looker, Tableau, Power BI). Exceptional communication and presentation skills, with the ability to effectively engage with senior leadership and cross-functional teams. Strong project management skills and the ability to manage multiple priorities in a fast-paced environment. Extra Kudos for Experience Advanced Analytics: Familiarity with predictive analytics, machine learning, or AI-driven forecasting techniques. Contact Center Knowledge: In-depth understanding of contact centre operations, including multi-channel environments (voice, email, chat, etc.). Change Management: Experience leading and managing change initiatives in large organizations. Bachelor's degree in Business Administration, Operations Management, Data Analytics, or a related field. Master's degree or professional certifications (e.g., WFM, Six Sigma). About us We are Storio group, a place where life's stories are made, crafted and shared. A place where we create new ways to pass memories and stories between people and generations. And where, together, we make joy unforgettable. We bring our customers' stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars & gifts. Our innovative technology enables customers to easily personalise their creations to keep for themselves or share as the most thoughtful of gifts. Every single one of our employees brings something unique to Storio group and leaves a lasting imprint on our work, our culture and our company. Storio group is a place where we can all see and feel the impact of what we do, every day. A career with us is an opportunity to make your mark on our customers' lives and on your career. Our values shape everything we do, from our interactions with customers and colleagues to the way we approach our work. We believe in fostering an environment where everyone can thrive and contribute to our shared success. At Storio group, we: Act with heart: People - both customers and employees - are at the heart of all we do. So we embrace diversity and get to know each other as real people and build real relationships based on mutual understanding and respect. Give our best: As the crafters and makers of people's memories, we play an important role in our customers' lives. That's why we give our best and work together to make the right decisions and build a better business every day. Own all we do: We are all, as individuals and as a team, responsible for creating our success and shaping our future. We lead the charge and drive things forward - fully owning our actions and decisions along the way. Embrace curiosity: We believe progress requires curiosity. So, we're relentlessly curious about the world and each other, actively seeking out diverse perspectives and always asking big questions like 'why' and 'what's next'? Find the joy: At Storio, joy matters. We see it as a state of mind, so while we don't pretend every day will be easy, we do set out every day to intentionally find, create and share big and little moments of joy with our customers and teammates. Equal opportunities statement We are committed to promoting equal opportunities in employment regardless of age, disability, marital or civil partner status, pregnancy or maternity, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you have a disability or special need that requires reasonable adjustments in order for you to perform at your peak during the interview, please let our HR team know ahead of time so that they can assist. We will consider the matter carefully and try to accommodate your needs within reason. If we consider a particular adjustment would not be reasonable we will explain our reasons and try to find an alternative solution where possible. Sponsorship You must have a right to work in the country where the position is located.
Job purpose: To work with a wide range of business datasets, creating and analysing key business performance indicators in a dynamic and constantly changing B2B & B2C environment. Key Responsibilities: Develop new Business Intelligence across a variety of business functions through a process of requirements gathering, designing, building, testing and releasing for each new report and application. Develop new databases in Microsoft SQL and deliver reports using SSRS, Microsoft Power BI and Salesforce as required by the business. Develop data models using Microsoft Analysis Services (SSAS) for consumption within Microsoft Power BI, Excel or SSRS. Complete data mining identifying business trends within datasets using data models developed in SSAS. To ensure accuracy within all reporting by testing outputs using the business tools and resources available. To be able to articulate to a variety of different business stakeholders. Create technical documentation for BI tools. Regularly review live reporting and database applications in an order that outputs remain aligned to business and user needs. Provide advice, guidance and coaching to team members to enhance their technical capabilities and ensure value added service to customers. Manage and evolve the day-to-day relationships with internal and external partners. Help support Salesforce developing and assisting the salesforce analyst(s) to help enact positive change for the B2B sales team. Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades (currently scheduled 2-3 times a year) Maintaining the current Salesforce data integration using the Synatic platform. Aid in the execution of opportunities to enhance Salesforce solution, driving better functionality for internal and external customers, including external reporting for agent customers. REF-(Apply online only)
Feb 08, 2025
Full time
Job purpose: To work with a wide range of business datasets, creating and analysing key business performance indicators in a dynamic and constantly changing B2B & B2C environment. Key Responsibilities: Develop new Business Intelligence across a variety of business functions through a process of requirements gathering, designing, building, testing and releasing for each new report and application. Develop new databases in Microsoft SQL and deliver reports using SSRS, Microsoft Power BI and Salesforce as required by the business. Develop data models using Microsoft Analysis Services (SSAS) for consumption within Microsoft Power BI, Excel or SSRS. Complete data mining identifying business trends within datasets using data models developed in SSAS. To ensure accuracy within all reporting by testing outputs using the business tools and resources available. To be able to articulate to a variety of different business stakeholders. Create technical documentation for BI tools. Regularly review live reporting and database applications in an order that outputs remain aligned to business and user needs. Provide advice, guidance and coaching to team members to enhance their technical capabilities and ensure value added service to customers. Manage and evolve the day-to-day relationships with internal and external partners. Help support Salesforce developing and assisting the salesforce analyst(s) to help enact positive change for the B2B sales team. Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades (currently scheduled 2-3 times a year) Maintaining the current Salesforce data integration using the Synatic platform. Aid in the execution of opportunities to enhance Salesforce solution, driving better functionality for internal and external customers, including external reporting for agent customers. REF-(Apply online only)