14 jobs found

Lead Functional Consultant -Microsoft Contact Center(withDynamicsCustomerService) Where the jobisbased : Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We're the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. The candidate will demonstrate deep functional and technical expertise in Microsoft Dynamics365Customer Service, Omnichannel andMicrosoftCCaaS capabilities (Customer Service Voice)and related technologies.We're looking for people who can lead delivery, shape design, and mentor others. Required Skills: End-to-end implementation with D365 Customer Service and Microsoft Contact Center, including Case Management, SLA's,Entitlements, Knowledge Management, CCaaS Dashboards, Agents and Omnichannel (Voice) Deep understanding of Omnichannel for Customer Service - digital messaging, chat, email, WhatsApp, social, secure messaging. Expertise in Unified Routing, workstreams, assignment rules, queues and escalation models. Strong hands-on experience with Customer Service Voice. Designing and configuring: IVRs and call flows ACD routing Voice channels Recordings, compliance and analytics Understanding key call centre fundamentals: SLAs, deflection, workforce efficiency, call disposition, escalation structures. Understanding key call centre fundamentals: SLAs, deflection, workforce efficiency, call disposition, escalation structures. Experience configuring Agent Assist, Copilot for CustomerService, summarisation, links, real time transcription & sentiment. Experience in designing or supporting self service automation, including chatbots & IVR bots. Familiarity with Microsoft built in AI Agents within Customer Service & CCaaS (existing and those in preview). Experience across the wider Dynamics ecosystem (Sales, Customer Insights, etc.) is a definite bonus Be a trusted advisor by challenging creatively both internally and externally to drive better solutions and outcomes. Share knowledge with wider teams acknowledging that we are stronger together. Leading a team of functional consultants and mentoring junior members. Driving solution design with a configuration first mindset, escalating to customisation only when required. End to end ownership: workshops, requirements, functional designs, configuration, testing oversight, data migration guidance, integrations and cutover. Strong knowledge of Power Platform components, especially where they enhance Customer Service (Power Automate, Power Apps, Dataverse) Knowledge of when to recommend ProCode vs Low Code solutions. Understanding of Microsoft licensing across Customer Service, Digital Messaging, Voice and Power Platform. Responsibilities: You'll probably need to demonstrate at least some experience with; Understanding the Out of the Box capabilities (and limitations) provided by Customer Service, Omnichannel & Voiceand the Power Platform, from form design to solution management to connectors to integrations. Designing routing models, multi channel workflows, agent experiences, deflection strategies and call flows. Leading workshops, defining business processes, re engineering workflows and capturing requirements clearly. Demonstrate Out of the Box functionality to business and technical stakeholders illustrating how the product supports core business processes Requirements gathering, writing and evolution through business process identification, analysis and re engineering. Crafting user stories, features and epics to be used across the presales, design, development and delivery lifecycles. Building Proof of Concepts to demonstrate and articulate solution designs. Implementing business and technical environment change safely and effectively, with the support of the Solution Architects and the Project Office Pre sales engagement including technology evangelism, demonstration, adoption and other early opportunity activities such as bid response writing Creating clear, concise and effective documentation across multiple channels. Using a proactive approach to ensure timescales are met, balancing a hands on approach vs delegating to developers or other team members. Training end users and admins in the use of Dynamics 365 Customer Service and Microsoft Contact Center Environment setup, configuration and Application Lifecycle Management Supporting, leading and coaching more junior project team members fostering a culture of wellbeing, inclusion and ensuring balanced workload levels Prioritise and assign tasks and make best use of available resource and skill levels in the team contributing to the project success Build relationships with other stakeholders in other disciplines across the project including within the client team and contribute to the successful management of dependencies between disciplines Other tasks as reasonably requested Candidates are expected to have some of the following skills; Lead by example through sharing from previous experiences and providing implementation plans that mitigate risks to deliver a positive outcome Remain calm and professional in fast paced environments and feel comfortable calling out concerns and seeking advice when needed Embrace personal growth to yourself and others through learning, achievement and satisfaction Be approachable to provide help, guidance and actively support junior colleagues helping them to uphold standards, manage their workload, ensure quality and cope with challenging situations Embrace a culture of knowledge sharing so that we grow We're also looking for people that fit how we work, which is something like; happiest working under their own direction, but fully supported when needed an obvious attention to detail, we want you to obsess about the little things! prepared to travel to client site if required ability to identify and pick up new processes and software platforms quickly ability to work effectively with remote teams in both in the UK and India ability to work flexibly to deliver on time to tight timescales What we can do for you: We're a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee's: RealFlexibility Awesome Environment -all of our employee's will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on- and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work - these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not for profit organizations to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. Great Benefits - all the usual suspects and then some. Some highlights include our choose your own tech approach to end user devices, well stocked cupboards with tasty goodies (we're a food first company too), excellent professional development support including frequent in house training for tech. you can't get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth - Recognized as a "Great Place to Work" in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Join us at Kerv Digital, where we don't just build ground breaking technology - we build future. Don't take our word for it though, check out our impartial Glass Door reviews More on equality: At Kerv, we're building something special and we're building it to last. We want everybody to feel valued, included and love working together . click apply for full job details

At the Ellison Institute of Technology (EIT), we're on a mission to translate scientific discovery into real world impact. We bring together visionary scientists, technologists, engineers, researchers, educators and innovators to tackle humanity's greatest challenges in four transformative areas: Health, Medical Science & Generative Biology Food Security & Sustainable Agriculture Climate Change & Managing CO Artificial Intelligence & Robotics This is ambitious work - work that demands curiosity, courage, and a relentless drive to make a difference. At EIT, you'll join a community built on excellence, innovation, tenacity, trust, and collaboration, where bold ideas become real-world breakthroughs. Together, we push boundaries, embrace complexity, and create solutions to scale ideas from lab to society. Welcome to the Generative Biology Institute: Led by Founding Director Jason Chin, the Generative Biology Institute (GBI) at the Ellison Institute of Technology is tackling the key challenges in making biology engineerable, and thereby unlocking the unrivalled power of biology for the benefit of humanity. The vision of the GBI is to lay the foundations for engineering biology, and unlock its potential for good. To achieve this, we must overcome two key challenges. First, we need the ability to write in the natural language of biology, enabling the rapid and scalable synthesis of entire genomes with precision. Second, we must understand what to write - determining which DNA sequences will generate biological systems that perform the desired functions. Addressing these challenges will allow us to harness the full power of biology to create transformative solutions across health, agriculture, clean energy and more. The Generative Biology Institute commenced operations in 2025, occupying newly renovated bespoke space in the Oxford Science Park. The team will later move to a purpose made facility in the Oxford Science Park, currently under construction. Once complete, this state of the art facility will include more than 40,000 m of research laboratory and office space. It will house over 30 groups and up to 600 employees at scale, focused on solving the two critical challenges in making biology engineerable and applying the solutions to addressing the global challenges encapsulated in EIT's Humane Endeavours. The Zuercher Lab We are seeking ambitious, creative, and highly skilled Postdoctoral Researchers to join the Zuercher Lab at GBI. The Zuercher Lab, led by Principal Investigator Jerome Zuercher, focuses on two interconnected areas, with many projects involving aspects of both topics (Genome synthesis and Genetic Isolation). Genetic Isolation A direct consequence of the universality of the genetic code is the possibility for genetic information to be transferred between evolutionarily distant species. Such horizontal transfer of genetic information (as opposed to vertical genetic transfer, where information is passed on from an organism to its progeny) is common in nature and has shaped evolution over billions of years. In the context of genetic engineering, however, this type of genetic spillover is highly concerning. Prevention of interference of artificial genetic information with natural biology is critical to allow biotechnological progress to be both safe and ambitious. Furthermore, biotechnology will play a central role in addressing pressing challenges in food security, pharmaceutical development, sustainable fuel sources, and efficient carbon fixation. Thus, essential parts of the economy will increasingly rely on bioproduction facilities harbouring tailor made microbes. It is therefore critical that such facilities are extremely reliable. However, due to the universality of the genetic code, engineered organisms are just as susceptible to viral invasion as natural organisms. In fact, a single viral particle that finds its way into a bioproduction facility can force its operational shutdown. Altering the genetic code of a cell provides an opportunity to render natural and synthetic genetic information incompatible. This breakthrough offers a means to protect the environment from genetically engineered organisms and, vice versa, engineered organisms critical for bioproduction from viral invasion. Through concerted efforts in genome recoding and translational engineering, it was possible to create the first organism with a synthetic genetic code. Since this organism "speaks a different language" than organisms found in nature, it is genetically isolated; it can neither give nor receive genetic information from the environment. The lab continues the development of altered genetic codes to increase the safety of biotechnology and aims to rewrite even the most complex biological systems in alternative synthetic genetic codes. Genome synthesis Our ability to write DNA has recently expanded to the genomic scale. The possibility of defining every single base in the genome of a cell enables manipulation of the most fundamental cellular properties, such as the genetic code. However, current genome synthesis methods are slow, narrow in scope, and limited in scale. To date, the genomes of only two bacteria have been successfully synthesized. This project aims to develop methodologies to make the synthesis of model organism genomes (i.e. E. coli) more rapid and enable the synthesis of the genomes of non model bacteria to broaden the scope of genome synthesis. The ability to routinely synthesize the genomes of a diverse set of organisms will not only allow reprogramming of the genetic code but also facilitate testing of generative genome designs. Ultimately, the combination of microbial genome synthesis and artificial intelligence will enable biological design at the organism scale with implications in bioproduction, human health, agriculture, and beyond. Learn more at jzlab.bio How to Apply Applications will be reviewed on a rolling basis. In your cover letter, please clearly explain your fit, interest, and relevant experience for joining the group. All applications must be submitted exclusively through the EIT job portal. If you would like to discuss this role in more detail, prior to submitting an application, please contact Jerome Zuercher at . Due to the volume of applications, the review and decision process may take 3-6 months. Key Responsibilities: Design, execute, and troubleshoot experiments, including the development of novel methodologies and adaptation of existing techniques to new applications. Analyse complex datasets using computational and statistical tools, interpreting results in the context of broader research goals. Contribute intellectually to the research direction by identifying opportunities for innovation and refining research questions. Prepare and publish high quality scientific papers, reports, presentations, and protocols. Present research at national and international conferences, seminars, and internal meetings. Collaborate with multidisciplinary teams within GBI, EIT, and external partners to advance complementary workstreams. Build and maintain research infrastructure, laboratory capabilities, and cutting edge technologies. Mentor and support junior researchers, including PhD students and research assistants. Translate research findings into commercial or translational opportunities in alignment with EIT's mission. Identify and pursue opportunities for intellectual property generation and protection. Ensure research activities comply with EIT's policies, legal requirements, and best scientific practice. This list is not exhaustive and the role holder may be required to undertake additional tasks and duties commensurate with the role. Essential and Desirable Knowledge, Skills and Experience: Completed a PhD in a relevant field (e.g., synthetic biology, computational biology and AI, microbial, plant and human cell biology, genomics, robotics and automation, and nucleic acids chemistry). Track record of delivering ambitious research projects to a high standard. Strong track record in research, ideally in molecular biology, synthetic biology, or related fields. Skilled in data analysis and interpretation; experience with genomic analysis, automation, or computational tools desirable. Proven ability to work independently, think creatively, and solve complex experimental problems. Experience publishing in high impact journals and presenting at international conferences. Excellent organisational skills with the ability to manage multiple concurrent projects. Strong written and verbal communication skills, with experience collaborating in multidisciplinary teams. Capacity to build and sustain productive collaborations internally and externally. Resilience, adaptability, and enthusiasm for working in a fast paced, high growth research environment. Our Benefits: Salary: Competitive + travel allowance + bonus Enhanced holiday pay Pension Life AssuranceIncome Protection Private Medical Insurance Hospital Cash Plan Therapy Services Perk Box Electric Car Scheme Working Together - What It Involves: You must be eligible to work in the UK with a willingness to travel as necessary. We are open to sponsoring employment visas for this role; however sponsorship is not available for all visa types or in all circumstances . click apply for full job details

Process Technologist London £36,000 - £38,500 In this varied and hands-on position, you'll play a key role in turning approved product ideas into scalable manufacturing processes. This food manufacturer is one of the largest in the country, working with the biggest retailers, giving you the opportunity to work with recognisable products click apply for full job details

D365 Business Central Support Consultant BC Support Consultant Where the job is based: home-based, working with KervDigital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At KervDigital, we're not just another tech company. We're the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the KervGroup - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. Responsibilities: Scope a customer's issue by collecting the relevant facts and investigating the problem by doing your own research and by involving other teams as needed Consult and collaborate with the Business Central Team and management, where appropriate, to resolve service issues. Act internally as a customer advocate Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support Advise customers on how to gain additional value from products Documentation to help your colleagues, improve the product, and improve the support experience Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations Responsible for the customer support experience with Microsoft Business Central Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Be fully versed in Wave releases and ensure any potential issues that may affect existing customers are highlighted to the team Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Creating clear and effective documentation across multiple channels Handling tasks allocated by other members of the team in a timely manner to the standard required by KervDigital Production of documentation to streamline Business Central processes and aid marketing Other tasks as reasonably requested. Required skills/experience: Proven Business Central (BC) support experience, with hands on involvement in diagnosing and resolving functional and technical issues. Strong end-to-end support capability, including requirement understanding, issue analysis, root cause identification, troubleshooting, and driving problems through to full resolution. Excellent customer communication skills, with the ability to explain technical information in a clear, friendly, and professional manner. Ability to prioritise and manage multiple support tickets, ensuring timely updates and high quality service delivery. Sound understanding of Business Central processes and configurations to support users effectively and proactively identify recurring issues. What we can do for you: We're transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee's: RealFlexibility Awesome Environment - all of our employee's will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on - and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work - these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profitsto transform how they leverage technology, working with public bodies to shape digital services and working with tier one private entities to bring genuinely new and meaningful products and services to market. Great Benefits - all the usual suspects and then some. Some highlights include our choose-your own tech approach to end user devices, well stocked cupboards with tasty goodies (we're a food first company too), excellent professional development support including frequent in house training for tech. you can't get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth - Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of KervDigital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Join us at KervDigital, where we don't just build groundbreaking technology - we build future. Don't take our word for it though, check out our impartial Glass Door reviews At Kerv, we're building something special and we're building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together. Location United Kingdom Job Type Full Time Application Closing Date 8th May 2026 Apply today Do you have the right to work in the UK?

Job Title - Specification Technologist (Technical Administrator, Food Specification Writer, Technical Coordinator) Location - Sittingbourne (ME10) Salary: £28,000 - £32,000 per annum (Depending on Experience) Shift: Monday to Friday (35 hours per week) Job Role - Specification Technologist The Specification Technologist will join a well-established FMCG food manufacturer, supporting the Technical Dep click apply for full job details