Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. The Multimedia team at the Guardian produces video and audio media content for our digital platforms including our website, apps, podcasts and social channels. We are now looking for a Multimedia Technology Product Manager , who will hold a critical leadership role responsible for the operational excellence, maintenance, and technical roadmap of all global multimedia platforms and delivery systems. You will provide direct managerial oversight for the Studio Manager, the team of Multimedia Developers, and the team of Multimedia Support Analysts, ensuring high performance, global service consistency, and technical stability across all multimedia technology domains. About the Role: Own the maintenance roadmap and operational stability strategy for all multimedia products and features, ensuring technology reliability and performance. Serve as the escalation point for complex production issues across content delivery networks, video encoding/transcoding, Media Asset Management (MAM) systems, and digital archives. Lead the prioritisation and delivery of platform upgrades and security patching across the entire technology stack. Conduct regular platform audits and capacity planning to proactively address potential bottlenecks affecting delivery. Manage the technical product backlog, leading the agile development process focused on platform remediation and stability. Work in direct partnership with the Business Product Owner to align maintenance priorities, technical investment, and platform stabilization efforts with overall business goals. Translate operational needs and required compliance updates into clear, actionable requirements and user stories for the developer team. Monitor key operational performance indicators (KPIs) such as platform uptime, incident response time, and content delivery latency. Team leadership and management, including the Studio Manager, Multimedia Developer team and Multimedia Support Analysts. About You: Strong experience in product management or technical leadership, with focus on the operations, maintenance, or platform engineering of large-scale digital media systems. Deep technical expertise across the multimedia delivery chain: encoding, packaging, delivery and cloud infrastructure. Extensive knowledge of Media Asset Management (MAM) systems, large-scale storage, and professional studio technology/broadcast infrastructure. Proven track record of managing technical teams, including managing managers and leading globally distributed development and support functions. Exceptional verbal and written communication skills, required for executive reporting and global incident communications. Strong commercial acumen and demonstrable experience managing large operational budgets, vendor contracts, and license agreements. We actively encourage applications from groups traditionally underrepresented in the UK media. We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Friday 8th May 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
Apr 30, 2026
Full time
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. The Multimedia team at the Guardian produces video and audio media content for our digital platforms including our website, apps, podcasts and social channels. We are now looking for a Multimedia Technology Product Manager , who will hold a critical leadership role responsible for the operational excellence, maintenance, and technical roadmap of all global multimedia platforms and delivery systems. You will provide direct managerial oversight for the Studio Manager, the team of Multimedia Developers, and the team of Multimedia Support Analysts, ensuring high performance, global service consistency, and technical stability across all multimedia technology domains. About the Role: Own the maintenance roadmap and operational stability strategy for all multimedia products and features, ensuring technology reliability and performance. Serve as the escalation point for complex production issues across content delivery networks, video encoding/transcoding, Media Asset Management (MAM) systems, and digital archives. Lead the prioritisation and delivery of platform upgrades and security patching across the entire technology stack. Conduct regular platform audits and capacity planning to proactively address potential bottlenecks affecting delivery. Manage the technical product backlog, leading the agile development process focused on platform remediation and stability. Work in direct partnership with the Business Product Owner to align maintenance priorities, technical investment, and platform stabilization efforts with overall business goals. Translate operational needs and required compliance updates into clear, actionable requirements and user stories for the developer team. Monitor key operational performance indicators (KPIs) such as platform uptime, incident response time, and content delivery latency. Team leadership and management, including the Studio Manager, Multimedia Developer team and Multimedia Support Analysts. About You: Strong experience in product management or technical leadership, with focus on the operations, maintenance, or platform engineering of large-scale digital media systems. Deep technical expertise across the multimedia delivery chain: encoding, packaging, delivery and cloud infrastructure. Extensive knowledge of Media Asset Management (MAM) systems, large-scale storage, and professional studio technology/broadcast infrastructure. Proven track record of managing technical teams, including managing managers and leading globally distributed development and support functions. Exceptional verbal and written communication skills, required for executive reporting and global incident communications. Strong commercial acumen and demonstrable experience managing large operational budgets, vendor contracts, and license agreements. We actively encourage applications from groups traditionally underrepresented in the UK media. We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Friday 8th May 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
Project Coordinator (ERP Software Delivery) £35,000 - £45,000 Hybrid - Fleet (3 days per week initially, then 2 days per week) An established ERP reseller is looking for a Project Coordinator to support the delivery of business software implementation projects across SME and mid-market customers. Working closely with Project Managers, Consultants, Developers, and customers, you'll help ensure projects run smoothly from kick-off through go-live. This is a great opportunity for someone already coordinating software delivery projects who wants to build a long-term career in ERP implementation and project management . The Role You will support multiple concurrent software implementation projects by helping coordinate timelines, documentation, communication, and delivery activity. Typical responsibilities include: Supporting ERP implementation projects from planning through go-live Maintaining project plans, milestones, and documentation Coordinating consultants and development teams Organising customer meetings and tracking actions Monitoring risks, dependencies, and progress updates Supporting testing and go-live preparation activity What They're Looking For A Project Coordinator or PMO Analyst with experience of any software or IT projects The Opportunity You'll be working alongside an experienced delivery team including Project Managers, Consultants, Developers, and technical specialists in a collaborative environment with clear progression into ERP Project Management . Hybrid working: First 3 months: 3 days per week in the Fleet office After onboarding: 2 days per week in office A strong opportunity to step into ERP delivery with a supportive and growing software business.
Apr 30, 2026
Full time
Project Coordinator (ERP Software Delivery) £35,000 - £45,000 Hybrid - Fleet (3 days per week initially, then 2 days per week) An established ERP reseller is looking for a Project Coordinator to support the delivery of business software implementation projects across SME and mid-market customers. Working closely with Project Managers, Consultants, Developers, and customers, you'll help ensure projects run smoothly from kick-off through go-live. This is a great opportunity for someone already coordinating software delivery projects who wants to build a long-term career in ERP implementation and project management . The Role You will support multiple concurrent software implementation projects by helping coordinate timelines, documentation, communication, and delivery activity. Typical responsibilities include: Supporting ERP implementation projects from planning through go-live Maintaining project plans, milestones, and documentation Coordinating consultants and development teams Organising customer meetings and tracking actions Monitoring risks, dependencies, and progress updates Supporting testing and go-live preparation activity What They're Looking For A Project Coordinator or PMO Analyst with experience of any software or IT projects The Opportunity You'll be working alongside an experienced delivery team including Project Managers, Consultants, Developers, and technical specialists in a collaborative environment with clear progression into ERP Project Management . Hybrid working: First 3 months: 3 days per week in the Fleet office After onboarding: 2 days per week in office A strong opportunity to step into ERP delivery with a supportive and growing software business.
NISTA- Energy Sector Lead Salary: £95,000-£140,000 Contract Type: Permanent Working Pattern: This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated. Location: London (1 Horse Guards Road) This post can be based in London (1 Horse Guards Road). Any applicants who are already NISTA staff can also apply to be based from their existing locations in Birmingham (23 Stephenson Street), or Leeds (2 Whitehall Quay) About the Team National Infrastructure and Service Transformation Authority, HMT The Prime Minister has called for reform of the British state, seeking to go further and faster on renewal, and to ensure a more active government. To support these aims, the government has brought together its expertise on infrastructure strategy and delivery under a joint unit of HM Treasury and the Cabinet Office, establishing the National Infrastructure and Service Transformation Authority (NISTA). Since its creation in April 2025, it has delivered jointly HMT colleagues the UK Infrastructure: A 10 year Strategy, setting out a long-term vision for infrastructure and setting the framework for a new approach to delivery infrastructure in the UK. In Jul 2025 is delivered the first major reform with its UK Infrastructure Pipeline. The work of NISTA is essential to enabling economic growth and successful delivery to meet the aims and ambitions set by government in its plan for change, and five missions, which includes delivering Net Zero by 2050. About the Job The Energy Sector Lead is a key role in NISTA and one which is expected to provide evidence-based thought leadership across the sector, including information on emerging trends, challenges and opportunities across the energy landscape. They will work across HMG linking policy with delivery and helping government realise its ambition to transition the UK to a clean energy superpower, driven by the expansion of clean electricity generation and decarbonisation. The Energy Sector Lead will provide expert technical, commercial, financial and strategic advice to support the successful delivery of the government's 10Year Infrastructure Strategy. The role ensures energy considerations - spanning security, decarbonisation, resilience, market design, regulatory alignment and affordability are fully embedded across major programmes and infrastructure investment decisions. The postholder responsibilities and duties will include: Providing oversight of Government's Major Projects Portfolio (GMPP) and Mega Projects, which includes: Sizewell C, Small Modular Reactors, Carbon Capture Storage, Hydrogen etc. act as a subject matter expert, be an active member of decision-making boards across the energy sector covering policy, programme delivery and negotiating with industry, act as an integrator across DESNZ, HMT, Cabinet Office and Number 10 to support efficient cross government decision making. Providing regular briefings to Cabinet Office and HMT Ministers where required. reviewing and shaping policy development, building relationships (internal and external) with key stakeholders involved across government in the energy transition, guiding project teams, and ensuring that delivery plans are robust, evidence based and aligned with governments ambitions to transition the UK to a clean energy superpower. Key Responsibilities: Strategic Advisory and Policy Insight Programme and Project Support Stakeholder Engagement and Influence Technical and Analytical Expertise Leadership and Knowledge Sharing About You We're looking for people with the right mix of skills, experience and insight to make a real impact on the UK energy system. You'll bring strong expertise and a good understanding of how the UK energy system operates, alongside proven experience gained in government, the energy industry, consultancy, infrastructure planning or a similar environment. You will have excellent analytical skills, with the ability to commission, quality-assure and interpret complex technical information, and turn it into clear, evidence-based advice. This may include work involving modelling, feasibility studies, gateway reviews, major investment submissions and impact assessments. You'll be comfortable influencing senior stakeholders, building strong relationships and working effectively across organisational boundaries. You'll also have a solid understanding of energy-related regulatory frameworks and policy levers, including different models of private finance. We're looking for someone who can think strategically while also supporting detailed programme delivery, balancing long term objectives with day to day priorities. In addition, you'll have experience in at least two of the following areas: Large-scale infrastructure planning, project delivery or investment appraisal Whole-system energy modelling or techno economic assessment Supporting Net Zero policy, decarbonisation pathways or tackling grid related challenges Understanding key enabling factors such as supply chains, planning reform, innovation funding and workforce requirements Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity
Apr 30, 2026
Full time
NISTA- Energy Sector Lead Salary: £95,000-£140,000 Contract Type: Permanent Working Pattern: This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated. Location: London (1 Horse Guards Road) This post can be based in London (1 Horse Guards Road). Any applicants who are already NISTA staff can also apply to be based from their existing locations in Birmingham (23 Stephenson Street), or Leeds (2 Whitehall Quay) About the Team National Infrastructure and Service Transformation Authority, HMT The Prime Minister has called for reform of the British state, seeking to go further and faster on renewal, and to ensure a more active government. To support these aims, the government has brought together its expertise on infrastructure strategy and delivery under a joint unit of HM Treasury and the Cabinet Office, establishing the National Infrastructure and Service Transformation Authority (NISTA). Since its creation in April 2025, it has delivered jointly HMT colleagues the UK Infrastructure: A 10 year Strategy, setting out a long-term vision for infrastructure and setting the framework for a new approach to delivery infrastructure in the UK. In Jul 2025 is delivered the first major reform with its UK Infrastructure Pipeline. The work of NISTA is essential to enabling economic growth and successful delivery to meet the aims and ambitions set by government in its plan for change, and five missions, which includes delivering Net Zero by 2050. About the Job The Energy Sector Lead is a key role in NISTA and one which is expected to provide evidence-based thought leadership across the sector, including information on emerging trends, challenges and opportunities across the energy landscape. They will work across HMG linking policy with delivery and helping government realise its ambition to transition the UK to a clean energy superpower, driven by the expansion of clean electricity generation and decarbonisation. The Energy Sector Lead will provide expert technical, commercial, financial and strategic advice to support the successful delivery of the government's 10Year Infrastructure Strategy. The role ensures energy considerations - spanning security, decarbonisation, resilience, market design, regulatory alignment and affordability are fully embedded across major programmes and infrastructure investment decisions. The postholder responsibilities and duties will include: Providing oversight of Government's Major Projects Portfolio (GMPP) and Mega Projects, which includes: Sizewell C, Small Modular Reactors, Carbon Capture Storage, Hydrogen etc. act as a subject matter expert, be an active member of decision-making boards across the energy sector covering policy, programme delivery and negotiating with industry, act as an integrator across DESNZ, HMT, Cabinet Office and Number 10 to support efficient cross government decision making. Providing regular briefings to Cabinet Office and HMT Ministers where required. reviewing and shaping policy development, building relationships (internal and external) with key stakeholders involved across government in the energy transition, guiding project teams, and ensuring that delivery plans are robust, evidence based and aligned with governments ambitions to transition the UK to a clean energy superpower. Key Responsibilities: Strategic Advisory and Policy Insight Programme and Project Support Stakeholder Engagement and Influence Technical and Analytical Expertise Leadership and Knowledge Sharing About You We're looking for people with the right mix of skills, experience and insight to make a real impact on the UK energy system. You'll bring strong expertise and a good understanding of how the UK energy system operates, alongside proven experience gained in government, the energy industry, consultancy, infrastructure planning or a similar environment. You will have excellent analytical skills, with the ability to commission, quality-assure and interpret complex technical information, and turn it into clear, evidence-based advice. This may include work involving modelling, feasibility studies, gateway reviews, major investment submissions and impact assessments. You'll be comfortable influencing senior stakeholders, building strong relationships and working effectively across organisational boundaries. You'll also have a solid understanding of energy-related regulatory frameworks and policy levers, including different models of private finance. We're looking for someone who can think strategically while also supporting detailed programme delivery, balancing long term objectives with day to day priorities. In addition, you'll have experience in at least two of the following areas: Large-scale infrastructure planning, project delivery or investment appraisal Whole-system energy modelling or techno economic assessment Supporting Net Zero policy, decarbonisation pathways or tackling grid related challenges Understanding key enabling factors such as supply chains, planning reform, innovation funding and workforce requirements Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity
Brose Fahrzeugteile GmbH & Co. KG
Coventry, Warwickshire
As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company's success. Your Tasks Ensure full compliance with UK customs regulations, international trade laws, and export control requirements Implement and maintain UK commodity codes (tariff classifications) and coordinate their integration into global systems Manage preferential trade agreements (e.g. rules of origin under UK and international trade agreements) in collaboration with OEMs and suppliers Oversee export control processes in line with UK and international regulations Assess customs and trade implications for imports, serial production, and relocation projects, identifying risks and cost saving opportunities Obtain Long Term Supplier Declarations (LTSDs) from suppliers and issue origin declarations to customers Prepare and manage all import and export processes using internal customs and trade compliance systems Work closely with central logistics, external brokers, and relevant authorities such as HM Revenue & Customs Support duty optimisation and ensure efficient customs procedures to minimise costs and delays Act as a key contact for customs and international trade matters across internal and external stakeholders Your Profile Relevant qualification or training in customs, international trade, or logistics (e.g. Customs Practitioner, Freight Forwarding, or equivalent) 3-5 years of experience in customs operations, international trade, or export control within the UK or a comparable environment Strong knowledge of UK customs legislation, tariff classification (commodity codes), rules of origin, and export control regulations Familiarity with customs software solutions (preferably MIC - Customs Filing, Classification, Origin Calculation, Export Control) Experience in the automotive industry is advantageous Strong analytical skills with a high level of accuracy and attention to detail Structured, proactive, and solution-oriented working approach Excellent communication skills with the ability to collaborate across functions and with external partners Experience working with multiple stakeholders, including logistics teams, suppliers, customers, and government authorities We offer you a modern working environment with our Brose working world. We are on a journey to make Brose Coventry "a better place to work". Underpinned by our FIRST principles of Family, Innovation, Return, Speed & Team, which are fundamental qualities that we seek for all our employees and Leaders. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives and the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. Are you ready to take the next step in your career, and take on new tasks? Then we are looking forward to receiving your application. If you have any questions, your HR contact person is happy to answer them. Please be aware that the position availability is determined by the ability of a prospective candidate having the right to work in the UK. Please apply directly via the online application form.
Apr 30, 2026
Full time
As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company's success. Your Tasks Ensure full compliance with UK customs regulations, international trade laws, and export control requirements Implement and maintain UK commodity codes (tariff classifications) and coordinate their integration into global systems Manage preferential trade agreements (e.g. rules of origin under UK and international trade agreements) in collaboration with OEMs and suppliers Oversee export control processes in line with UK and international regulations Assess customs and trade implications for imports, serial production, and relocation projects, identifying risks and cost saving opportunities Obtain Long Term Supplier Declarations (LTSDs) from suppliers and issue origin declarations to customers Prepare and manage all import and export processes using internal customs and trade compliance systems Work closely with central logistics, external brokers, and relevant authorities such as HM Revenue & Customs Support duty optimisation and ensure efficient customs procedures to minimise costs and delays Act as a key contact for customs and international trade matters across internal and external stakeholders Your Profile Relevant qualification or training in customs, international trade, or logistics (e.g. Customs Practitioner, Freight Forwarding, or equivalent) 3-5 years of experience in customs operations, international trade, or export control within the UK or a comparable environment Strong knowledge of UK customs legislation, tariff classification (commodity codes), rules of origin, and export control regulations Familiarity with customs software solutions (preferably MIC - Customs Filing, Classification, Origin Calculation, Export Control) Experience in the automotive industry is advantageous Strong analytical skills with a high level of accuracy and attention to detail Structured, proactive, and solution-oriented working approach Excellent communication skills with the ability to collaborate across functions and with external partners Experience working with multiple stakeholders, including logistics teams, suppliers, customers, and government authorities We offer you a modern working environment with our Brose working world. We are on a journey to make Brose Coventry "a better place to work". Underpinned by our FIRST principles of Family, Innovation, Return, Speed & Team, which are fundamental qualities that we seek for all our employees and Leaders. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives and the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. Are you ready to take the next step in your career, and take on new tasks? Then we are looking forward to receiving your application. If you have any questions, your HR contact person is happy to answer them. Please be aware that the position availability is determined by the ability of a prospective candidate having the right to work in the UK. Please apply directly via the online application form.
BEMM Technical Analyst Reference: 56489 Umbrella Rate: £26.81/hr, increasing to £34.83/hr after 12 weeks (Inside IR35) Are you ready to take your career to the next level with an exciting opportunity in the automotive industry? This is your chance to join a forward-thinking company as a BEMM Technical Analyst, where you ll play a pivotal role in shaping the future of technical support through digital innovation and AI. If you re passionate about project coordination, technical documentation, and driving efficiency, this role offers the perfect blend of challenge and reward. What You Will Do: • Create and maintain technical content for Body and Equipment Mounting Manuals (BEMM), transitioning from traditional methods to structured authoring using Adobe Experience Manager (AEM) Guides. • Manage the end-to-end lifecycle of BEMM updates for specific vehicle programmes, ensuring all milestones are met and deadlines are achieved. • Collaborate with Subject Matter Experts across various engineering teams to gather technical data and translate it into clear, actionable content for vehicle converters. • Support AI-driven projects by testing and implementing solutions that automate repetitive tasks, such as AI-assisted translations and approval pipeline tracking. • Identify and implement process improvements to streamline workflows and enhance the efficiency of technical documentation delivery. What You Will Bring: • Proven project management experience, with the ability to plan tasks, track progress, and meet deadlines. • A logical mindset and natural talent for organising complex information and understanding technical hierarchies. • Exceptional written and verbal communication skills, with the ability to simplify complex mechanical or electrical concepts. • A keen eye for detail and a quality-first approach, ensuring all technical instructions are accurate and compliant. • Digital aptitude, with a strong interest in digital tools and AI and curiosity about how automation can enhance team efficiency. • Engineering knowledge is desirable, e.g. understanding of vehicle architecture, body structures and electrical systems. This is an opportunity to contribute to a global organisation that values innovation, precision, and collaboration. As a BEMM Technical Analyst, you ll be at the forefront of modernising technical processes, ensuring that vehicle converters have the clear and accurate instructions they need to create specialised solutions like ambulances, campervans, and delivery vans. Your work will directly impact vehicle safety and quality, making this role both meaningful and rewarding. Location: This role is based at Dunton, offering a dynamic and collaborative on-site environment. 4-5 days per week on site, depending on business requirements. Interested? If you re ready to take on this exciting challenge as a BEMM Technical Analyst, don t wait! Apply now to become part of a team that s shaping the future of technical innovation. Let s make your next career move your best one yet! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Apr 30, 2026
Contractor
BEMM Technical Analyst Reference: 56489 Umbrella Rate: £26.81/hr, increasing to £34.83/hr after 12 weeks (Inside IR35) Are you ready to take your career to the next level with an exciting opportunity in the automotive industry? This is your chance to join a forward-thinking company as a BEMM Technical Analyst, where you ll play a pivotal role in shaping the future of technical support through digital innovation and AI. If you re passionate about project coordination, technical documentation, and driving efficiency, this role offers the perfect blend of challenge and reward. What You Will Do: • Create and maintain technical content for Body and Equipment Mounting Manuals (BEMM), transitioning from traditional methods to structured authoring using Adobe Experience Manager (AEM) Guides. • Manage the end-to-end lifecycle of BEMM updates for specific vehicle programmes, ensuring all milestones are met and deadlines are achieved. • Collaborate with Subject Matter Experts across various engineering teams to gather technical data and translate it into clear, actionable content for vehicle converters. • Support AI-driven projects by testing and implementing solutions that automate repetitive tasks, such as AI-assisted translations and approval pipeline tracking. • Identify and implement process improvements to streamline workflows and enhance the efficiency of technical documentation delivery. What You Will Bring: • Proven project management experience, with the ability to plan tasks, track progress, and meet deadlines. • A logical mindset and natural talent for organising complex information and understanding technical hierarchies. • Exceptional written and verbal communication skills, with the ability to simplify complex mechanical or electrical concepts. • A keen eye for detail and a quality-first approach, ensuring all technical instructions are accurate and compliant. • Digital aptitude, with a strong interest in digital tools and AI and curiosity about how automation can enhance team efficiency. • Engineering knowledge is desirable, e.g. understanding of vehicle architecture, body structures and electrical systems. This is an opportunity to contribute to a global organisation that values innovation, precision, and collaboration. As a BEMM Technical Analyst, you ll be at the forefront of modernising technical processes, ensuring that vehicle converters have the clear and accurate instructions they need to create specialised solutions like ambulances, campervans, and delivery vans. Your work will directly impact vehicle safety and quality, making this role both meaningful and rewarding. Location: This role is based at Dunton, offering a dynamic and collaborative on-site environment. 4-5 days per week on site, depending on business requirements. Interested? If you re ready to take on this exciting challenge as a BEMM Technical Analyst, don t wait! Apply now to become part of a team that s shaping the future of technical innovation. Let s make your next career move your best one yet! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Service Desk Analyst - DV Cleared + DV Cleared role + 400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible for communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management) Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile or DevOps ways of working Expererience in Cloud Platforms Experience in Defence Exposure to automation or scripting
Apr 30, 2026
Contractor
Service Desk Analyst - DV Cleared + DV Cleared role + 400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible for communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management) Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile or DevOps ways of working Expererience in Cloud Platforms Experience in Defence Exposure to automation or scripting
Technical Support Specialist 27k Overview A hands-on technical support role providing first-line assistance to both external customers and internal users - this is a hybrid role - 3 days in the office 2 from home. The position supports a range of connectivity and technology products, contributes to IT support activities, and assists with operational tasks where required. Responsibilities Provide first-line technical support to customers and internal users Troubleshoot, resolve, and document technical issues efficiently Offer technical guidance to commercial and operational teams Support basic IT tasks including device setup and user support Maintain strong product and system knowledge Test and prepare equipment to ensure it is deployment-ready Deliver training and create simple technical documentation Support connectivity-related requests Assist with equipment handling, despatch, and returns Participate in an on-call or out-of-hours rota where required Deliver a professional, customer-focused support experience at all times Additional Information Broad, varied role combining technical support, IT assistance, and operations Other reasonable duties may be required in line with skills and experience
Apr 30, 2026
Full time
Technical Support Specialist 27k Overview A hands-on technical support role providing first-line assistance to both external customers and internal users - this is a hybrid role - 3 days in the office 2 from home. The position supports a range of connectivity and technology products, contributes to IT support activities, and assists with operational tasks where required. Responsibilities Provide first-line technical support to customers and internal users Troubleshoot, resolve, and document technical issues efficiently Offer technical guidance to commercial and operational teams Support basic IT tasks including device setup and user support Maintain strong product and system knowledge Test and prepare equipment to ensure it is deployment-ready Deliver training and create simple technical documentation Support connectivity-related requests Assist with equipment handling, despatch, and returns Participate in an on-call or out-of-hours rota where required Deliver a professional, customer-focused support experience at all times Additional Information Broad, varied role combining technical support, IT assistance, and operations Other reasonable duties may be required in line with skills and experience
Job Title: PMO Analyst Salary: (phone number removed) Location: Telford with 2 days/week in office Initial assignment duration: 6 months We are actively looking to secure a PMO Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. This is a hands on PMO role - focused on doing the job well rather than leading large teams or setting strategy. What you'll do Own the numbers (Critical) Lead the forecasting and reporting cycle-budgets, actuals, variances-delivered accurately and on time. Partner with Finance and Project Managers to validate inputs, reconcile discrepancies, and maintain a single source of truth. Provide clear, actionable commentary with early warnings and mitigation options for senior leaders. Support month end close, cost tracking, commercial alignment, and audit/compliance readiness. Drive predictability Build and maintain integrated plans, key milestones, and capacity views that align to the financial baseline. Track progress, spot slippage early, and recommend corrective actions backed by data. Raise the bar on governance Run high quality RAID and assurance processes across multiple workstreams. Keep governance artefacts audit ready and contract compliant at all times. Communicate with clarity Create executive ready packs and dashboards that distil complex data into concise, decision ready insights. Build trusted relationships and challenge constructively at all levels. Champion continuous improvement & AI driven efficiency Drive a culture of smarter, faster, more effective delivery by continuously improving PMO processes and standards. Identify opportunities to streamline workflows, remove manual effort, and enhance data quality. Champion the adoption and responsible use of AI tools and automation to improve forecasting accuracy, reporting speed, risk visibility, and overall PMO efficiency. Pilot new ways of working, share best practice, and coach colleagues to build confidence and capability in modern PMO tooling. What you'll bring Experience working in a PMO or project support role within programmes or portfolios. Good understanding of financial tracking (budgets, actuals, forecasts, variances). Exposure to month end processes or cost reporting (ownership not required). Solid PMO fundamentals across planning, RAID, governance, and reporting. Strong attention to detail and a commitment to data accuracy. Clear communication skills and confidence working with Project Managers and PMO Leads. A professional, reliable approach - someone who can be trusted to get things done properly. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance.
Apr 30, 2026
Full time
Job Title: PMO Analyst Salary: (phone number removed) Location: Telford with 2 days/week in office Initial assignment duration: 6 months We are actively looking to secure a PMO Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. This is a hands on PMO role - focused on doing the job well rather than leading large teams or setting strategy. What you'll do Own the numbers (Critical) Lead the forecasting and reporting cycle-budgets, actuals, variances-delivered accurately and on time. Partner with Finance and Project Managers to validate inputs, reconcile discrepancies, and maintain a single source of truth. Provide clear, actionable commentary with early warnings and mitigation options for senior leaders. Support month end close, cost tracking, commercial alignment, and audit/compliance readiness. Drive predictability Build and maintain integrated plans, key milestones, and capacity views that align to the financial baseline. Track progress, spot slippage early, and recommend corrective actions backed by data. Raise the bar on governance Run high quality RAID and assurance processes across multiple workstreams. Keep governance artefacts audit ready and contract compliant at all times. Communicate with clarity Create executive ready packs and dashboards that distil complex data into concise, decision ready insights. Build trusted relationships and challenge constructively at all levels. Champion continuous improvement & AI driven efficiency Drive a culture of smarter, faster, more effective delivery by continuously improving PMO processes and standards. Identify opportunities to streamline workflows, remove manual effort, and enhance data quality. Champion the adoption and responsible use of AI tools and automation to improve forecasting accuracy, reporting speed, risk visibility, and overall PMO efficiency. Pilot new ways of working, share best practice, and coach colleagues to build confidence and capability in modern PMO tooling. What you'll bring Experience working in a PMO or project support role within programmes or portfolios. Good understanding of financial tracking (budgets, actuals, forecasts, variances). Exposure to month end processes or cost reporting (ownership not required). Solid PMO fundamentals across planning, RAID, governance, and reporting. Strong attention to detail and a commitment to data accuracy. Clear communication skills and confidence working with Project Managers and PMO Leads. A professional, reliable approach - someone who can be trusted to get things done properly. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance.
Test Analyst Location - Swindon Salary - 35,000- 40,000 Test Analyst - Manual - Postman - SaaS - Automation - React - React Native - PHP - Playwright - CI/CD - About Our Client Our client is a growing SaaS business specialising in digital data capture solutions that help organisations replace manual, paper-based processes with efficient, configurable web and mobile applications. Their platform supports real-time data capture, processing, and reporting across a range of industries, with a strong focus on reliability, usability, and long-term client partnerships. Due to continued growth, they are now looking to appoint their first dedicated Software/QA Tester. The Opportunity This is a key hire where you'll take ownership of QA within the business, shaping testing processes from the ground up. You'll work closely with development and product teams to ensure the quality of releases across web, mobile, and API services. The role is primarily focused on manual testing initially, with a clear path towards introducing and expanding automated testing as the function matures. Key Responsibilities Design and execute manual test cases across web, mobile, and API platforms Validate complex system configurations, permissions, and data flows Conduct functional, regression, usability, and cross-platform testing Log, track, and collaborate with developers to resolve defects Produce clear QA reports highlighting risks, trends, and release readiness Contribute to improving testing processes and release cycles Manage testing across different environments, devices, and browsers Drive continuous improvement in QA standards and best practices Support the introduction and evolution of automated testing frameworks Essential Skills & Experience At least 2 years' experience in software testing across web and mobile applications Strong grounding in manual and exploratory testing methodologies Experience working with React and/or React Native applications Familiarity with REST APIs and tools such as Postman Experience using browser developer tools for debugging and analysis Strong attention to detail with excellent analytical skills Experience creating test documentation, use cases, or knowledge base content Ability to thrive in a fast-paced SaaS environment Desirable Skills Exposure to automated testing tools such as Appium or Playwright (Mocha/JavaScript) Familiarity with PHP, Firebase, or NoSQL databases Understanding of CI/CD pipelines and Git workflows Awareness of application security and vulnerability scanning tools Experience testing offline-capable or synchronised mobile applications Ability to interpret API responses or review code for troubleshooting Test Analyst Location - Swindon Salary - 35,000- 40,000 Test Analyst - Manual - Postman - SaaS - Automation - React - React Native - PHP - Playwright - CI/CD -
Apr 30, 2026
Full time
Test Analyst Location - Swindon Salary - 35,000- 40,000 Test Analyst - Manual - Postman - SaaS - Automation - React - React Native - PHP - Playwright - CI/CD - About Our Client Our client is a growing SaaS business specialising in digital data capture solutions that help organisations replace manual, paper-based processes with efficient, configurable web and mobile applications. Their platform supports real-time data capture, processing, and reporting across a range of industries, with a strong focus on reliability, usability, and long-term client partnerships. Due to continued growth, they are now looking to appoint their first dedicated Software/QA Tester. The Opportunity This is a key hire where you'll take ownership of QA within the business, shaping testing processes from the ground up. You'll work closely with development and product teams to ensure the quality of releases across web, mobile, and API services. The role is primarily focused on manual testing initially, with a clear path towards introducing and expanding automated testing as the function matures. Key Responsibilities Design and execute manual test cases across web, mobile, and API platforms Validate complex system configurations, permissions, and data flows Conduct functional, regression, usability, and cross-platform testing Log, track, and collaborate with developers to resolve defects Produce clear QA reports highlighting risks, trends, and release readiness Contribute to improving testing processes and release cycles Manage testing across different environments, devices, and browsers Drive continuous improvement in QA standards and best practices Support the introduction and evolution of automated testing frameworks Essential Skills & Experience At least 2 years' experience in software testing across web and mobile applications Strong grounding in manual and exploratory testing methodologies Experience working with React and/or React Native applications Familiarity with REST APIs and tools such as Postman Experience using browser developer tools for debugging and analysis Strong attention to detail with excellent analytical skills Experience creating test documentation, use cases, or knowledge base content Ability to thrive in a fast-paced SaaS environment Desirable Skills Exposure to automated testing tools such as Appium or Playwright (Mocha/JavaScript) Familiarity with PHP, Firebase, or NoSQL databases Understanding of CI/CD pipelines and Git workflows Awareness of application security and vulnerability scanning tools Experience testing offline-capable or synchronised mobile applications Ability to interpret API responses or review code for troubleshooting Test Analyst Location - Swindon Salary - 35,000- 40,000 Test Analyst - Manual - Postman - SaaS - Automation - React - React Native - PHP - Playwright - CI/CD -
About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them. The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database. The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays. What makes you a great fit You re a great communicator you ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren t afraid to pick up phone (even when they re frustrated!) and can communicate simple, straightforward advice and information You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution. You re process driven you ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time. You re a team player got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they ll do for you when you join us. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Active workplace committees (Social / Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you re still not convinced, drop us a line at (email address removed) we ll arrange an informal chat about the role.
Apr 30, 2026
Full time
About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them. The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database. The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays. What makes you a great fit You re a great communicator you ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren t afraid to pick up phone (even when they re frustrated!) and can communicate simple, straightforward advice and information You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution. You re process driven you ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time. You re a team player got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they ll do for you when you join us. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Active workplace committees (Social / Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you re still not convinced, drop us a line at (email address removed) we ll arrange an informal chat about the role.
Graduate Data Analyst Edinburgh (Hybrid) Graduate Opportunity Competitive Pay & Benefits Kick-start your data career with one of Scotland s leading Microsoft Partners. At Quorum, we don t just offer jobs - we build careers. As a Microsoft Direct Cloud Solutions Provider (CSP) and one of Scotland s largest Microsoft Partners, we re growing fast and looking for a curious, driven Graduate Data Analyst to join our team. If you re passionate about data, love solving problems, and want to work in an environment that invests heavily in your development - this could be the perfect first step. Why Join Quorum? We take your growth seriously. From day one, you ll benefit from structured training, ongoing mentorship, and real opportunities to shape your career. What you can expect: Dedicated training & development pathways Bonuses for Microsoft certifications A personal annual tech budget to keep your skills sharp Competitive salary + annual bonus opportunities Private healthcare & contributory pension Flexibility to buy/sell holidays Support for home broadband costs A genuinely supportive, collaborative culture with low staff turnover Inclusive, people-first culture recognised for our family-friendly approach What You ll Be Doing as a Graduate Data Analyst You ll play a key role in turning data into meaningful insights that drive decisions, for both Quorum and our clients. Your day-to-day will include: Creating and maintaining interactive dashboards and reports (internal & client-facing) Performing exploratory data analysis to identify patterns and anomalies, providing trend analysis, identifying problems and working with the wider team to implement solutions. Translating data into actionable insights and recommendations Identifying opportunities to automate processes and improve data processes improving our business efficiency Collaborating with Product Owners and stakeholders to solve real business problems You ll ideally have: A degree in a quantitative field (Maths, Statistics, Science) or equivalent experience Experience with BI tools like Power BI, Tableau, Looker, or Qlik Proficiency in Python, SQL, R or other languages for extracting analysing and manipulating data. An understanding of data pipelines / ETL processes (nice to have) Strong problem-solving skills and attention to detail Excellent communication skills; you can explain data clearly About Quorum Quorum is a Scottish, employee-owned technology company delivering tailored consultancy, cloud solutions, and managed services. Our clients range from major financial institutions to growing SMEs - so your work will have real impact across a variety of industries. Ready to Apply? If you re ready to turn your passion for data into a career, and want to be part of a supportive, forward-thinking team, we d love to hear from you. Apply now and start your journey with Quorum.
Apr 30, 2026
Full time
Graduate Data Analyst Edinburgh (Hybrid) Graduate Opportunity Competitive Pay & Benefits Kick-start your data career with one of Scotland s leading Microsoft Partners. At Quorum, we don t just offer jobs - we build careers. As a Microsoft Direct Cloud Solutions Provider (CSP) and one of Scotland s largest Microsoft Partners, we re growing fast and looking for a curious, driven Graduate Data Analyst to join our team. If you re passionate about data, love solving problems, and want to work in an environment that invests heavily in your development - this could be the perfect first step. Why Join Quorum? We take your growth seriously. From day one, you ll benefit from structured training, ongoing mentorship, and real opportunities to shape your career. What you can expect: Dedicated training & development pathways Bonuses for Microsoft certifications A personal annual tech budget to keep your skills sharp Competitive salary + annual bonus opportunities Private healthcare & contributory pension Flexibility to buy/sell holidays Support for home broadband costs A genuinely supportive, collaborative culture with low staff turnover Inclusive, people-first culture recognised for our family-friendly approach What You ll Be Doing as a Graduate Data Analyst You ll play a key role in turning data into meaningful insights that drive decisions, for both Quorum and our clients. Your day-to-day will include: Creating and maintaining interactive dashboards and reports (internal & client-facing) Performing exploratory data analysis to identify patterns and anomalies, providing trend analysis, identifying problems and working with the wider team to implement solutions. Translating data into actionable insights and recommendations Identifying opportunities to automate processes and improve data processes improving our business efficiency Collaborating with Product Owners and stakeholders to solve real business problems You ll ideally have: A degree in a quantitative field (Maths, Statistics, Science) or equivalent experience Experience with BI tools like Power BI, Tableau, Looker, or Qlik Proficiency in Python, SQL, R or other languages for extracting analysing and manipulating data. An understanding of data pipelines / ETL processes (nice to have) Strong problem-solving skills and attention to detail Excellent communication skills; you can explain data clearly About Quorum Quorum is a Scottish, employee-owned technology company delivering tailored consultancy, cloud solutions, and managed services. Our clients range from major financial institutions to growing SMEs - so your work will have real impact across a variety of industries. Ready to Apply? If you re ready to turn your passion for data into a career, and want to be part of a supportive, forward-thinking team, we d love to hear from you. Apply now and start your journey with Quorum.
Title: IT Support Analyst Location: Chelmsford Salary: 25,000 Days/ Hour of work: Monday - Friday, 09:00 - 17:00 Benefits Onsite parking 25 days holiday, plus bank holidays Frequent socials, including Summer and Christmas parties Environmentally conscious - you'll be supplied with sustainable products Monthly company lunches Excellent progression opportunities Opportunity to participate in local fundraising Long service awards Amazing inhouse training If you believe this position is right for you, then please apply today! The business Are you passionate about technology and eager to build your career in a fast paced and collaborative environment? Our client is looking for a proactive and customer focused IT Support Analyst to join their growing IT team. This is a fantastic opportunity to become a key part of the business, providing hands on technical support and ensuring colleagues have the tools and systems they need to work effectively. As an IT Support Analyst, you will be at the heart of IT operations, responding to support requests, troubleshooting technical issues, and helping users navigate a wide range of systems and technologies. You'll gain exposure to modern IT environments, including Microsoft 365 and cloud based platforms, while developing practical experience across hardware, software, and infrastructure support. This role offers a brilliant platform to grow your IT career in a supportive and professional setting. You'll work alongside experienced IT specialists, be encouraged to take ownership of issues, and build your technical and customer service skills while making a real impact on the user experience and wider business performance. Responsibilities Deliver first line technical assistance to colleagues via telephone and email, ensuring all IT issues are accurately logged and documented. Provide regular updates to users on ticket progress to manage expectations and maintain clear communication. Maintain a responsive and effective support service that consistently delivers a positive user experience. Diagnose and resolve technical issues across multiple systems, applications, and technologies using both remote tools and hands-on support. Actively oversee service desk workloads, allocating unattended tickets and keeping records and actions up to date. Support internal office moves and desk setups, focusing on the installation and configuration of IT equipment for users. Carry out structured cabling tasks and manage network patching requirements. Oversee the tracking, control, and upkeep of IT assets and inventory. Support the delivery of application and infrastructure initiatives as part of wider IT projects. Requirements You will be an IT graduate or will a have 1-2 years of relevant experience. Strong knowledge of corporate IT infrastructure, including Microsoft 365, Azure AVD, Windows Server (2019/2022), Active Directory user and device administration, VOIP systems, and a range of standard and bespoke software applications. Experience with service desk tools such as Zendesk (or equivalent), ITIL-aligned support processes, and working within regulated or financial services environments (preferred). Hands on experience with end user hardware setup, configuration, maintenance, and asset management, including liaison with third party suppliers and contractors. Demonstrated ability to deliver high quality user support, including Executive and VIP stakeholders, with a strong focus on customer service. Highly organised with excellent time management skills and the ability to prioritise workloads in fast paced, deadline driven environments. Strong communicator with excellent verbal, written, and listening skills, able to build positive working relationships across all levels of the organisation. Proactive, self motivated, and team oriented, with the resilience to work effectively under pressure and take initiative when required. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 30, 2026
Full time
Title: IT Support Analyst Location: Chelmsford Salary: 25,000 Days/ Hour of work: Monday - Friday, 09:00 - 17:00 Benefits Onsite parking 25 days holiday, plus bank holidays Frequent socials, including Summer and Christmas parties Environmentally conscious - you'll be supplied with sustainable products Monthly company lunches Excellent progression opportunities Opportunity to participate in local fundraising Long service awards Amazing inhouse training If you believe this position is right for you, then please apply today! The business Are you passionate about technology and eager to build your career in a fast paced and collaborative environment? Our client is looking for a proactive and customer focused IT Support Analyst to join their growing IT team. This is a fantastic opportunity to become a key part of the business, providing hands on technical support and ensuring colleagues have the tools and systems they need to work effectively. As an IT Support Analyst, you will be at the heart of IT operations, responding to support requests, troubleshooting technical issues, and helping users navigate a wide range of systems and technologies. You'll gain exposure to modern IT environments, including Microsoft 365 and cloud based platforms, while developing practical experience across hardware, software, and infrastructure support. This role offers a brilliant platform to grow your IT career in a supportive and professional setting. You'll work alongside experienced IT specialists, be encouraged to take ownership of issues, and build your technical and customer service skills while making a real impact on the user experience and wider business performance. Responsibilities Deliver first line technical assistance to colleagues via telephone and email, ensuring all IT issues are accurately logged and documented. Provide regular updates to users on ticket progress to manage expectations and maintain clear communication. Maintain a responsive and effective support service that consistently delivers a positive user experience. Diagnose and resolve technical issues across multiple systems, applications, and technologies using both remote tools and hands-on support. Actively oversee service desk workloads, allocating unattended tickets and keeping records and actions up to date. Support internal office moves and desk setups, focusing on the installation and configuration of IT equipment for users. Carry out structured cabling tasks and manage network patching requirements. Oversee the tracking, control, and upkeep of IT assets and inventory. Support the delivery of application and infrastructure initiatives as part of wider IT projects. Requirements You will be an IT graduate or will a have 1-2 years of relevant experience. Strong knowledge of corporate IT infrastructure, including Microsoft 365, Azure AVD, Windows Server (2019/2022), Active Directory user and device administration, VOIP systems, and a range of standard and bespoke software applications. Experience with service desk tools such as Zendesk (or equivalent), ITIL-aligned support processes, and working within regulated or financial services environments (preferred). Hands on experience with end user hardware setup, configuration, maintenance, and asset management, including liaison with third party suppliers and contractors. Demonstrated ability to deliver high quality user support, including Executive and VIP stakeholders, with a strong focus on customer service. Highly organised with excellent time management skills and the ability to prioritise workloads in fast paced, deadline driven environments. Strong communicator with excellent verbal, written, and listening skills, able to build positive working relationships across all levels of the organisation. Proactive, self motivated, and team oriented, with the resilience to work effectively under pressure and take initiative when required. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
About DFT Operator Join Our Team at DFTO "It's an exciting time to join DFTO on the journey to GBR. We are recruiting Project Managers to build a dynamic delivery pool that will lead and support projects across multiple functions and teams. Working across organisational boundaries, you will shape and deliver a diverse portfolio spanning transformation, HR, finance, digital, continuous improvement, railway operations and procurement. We're looking for people with the drive to make a difference, and the ability to focus on what matters to deliver our strategic objectives - reduce net subsidy, improve services for customers, deliver rail reform, engage and empower colleagues, and prioritise safety and sustainability." DFTO is the government's public sector rail owning group. Its purpose is to bring all currently privately owned train operators into public ownership in advance of the creation of Great British Railways in 2027 - and deliver improvements in the here and now by unifying and integrating train operations under common public ownership. DFTO has over 30,000 employees, runs over 8,500 services a day and delivers over 640 million customer journeys across its networks every year. 7,000people joined the railway family in the last year Major improvements are being delivered by DFTO train operators (TOCs) that are already under public ownership - these are LNER, Northern, TransPennine Express (TPE), Southeast, South Western Railway (SWR), c2c, Greater Anglia and WM Trains. We work closely with the DfT but operate independently with our own governance and leadership teams. Our priority is ensuring efficient, dependable rail services for everyone. Primary Purpose of Job To lead the safe delivery of DFTO projects to achieve cost, time and quality objectives and to develop appropriate delivery and supply strategies and plans for specific projects. Key Responsibilities Drives successful project outcomes to drive optimum delivery of outputs, including planning at the level appropriate to the complexity of the project, structuring and sequencing appropriate sets of tasks/activities so that projects are delivered to time, cost and quality. Provide a professional, first class, consistent and effective project management service to DFTO clients, including project monitoring and reporting systems in accordance with company standards and guidelines. Facilitate and drive the cadence of meetings for the programme, supporting leadership and monthly team meetings with the preparation of detailed packs and reports. Manages risk, working with the business and using effective stakeholder management to agree common understanding to mitigate and reduce risk. Engages with the business and subject matter experts, in collaboration with the Business Analysts, to gather and develop a clear understanding of the detailed requirements in order to create analysis and support associated business cases. Manages procurement processes required for projects and manage suppliers, dependencies, milestones, and risks and issues in accordance with standards and guidelines. Reports on and reviews the project delivery budget, costs, resourcing and drives governance arrangements to support appropriate reporting, providing senior leadership with reports and briefings as required. Maintains relationships with key customers and stakeholders, making sure effective and robust communication plans are agreed and in place so stakeholders are updated, apprised of progress and committed to the project. Manage and maintain the overall programme baseline schedule in order to monitor and report and progress, and to reveal the critical path. Where relevant, identify required business process and organisational changes necessary in order to improve efficiency, effectiveness and quality of projects. Knowledge, Skills, Experience & Technical Qualifications Experienced in successfully delivering projects of varying complexity within different industries Proven track record in delivering successful, complex projects with an element of business change Proven experience in management of customer expectations, senior stakeholders and developing strong relationships across the business with excellent interpersonal and communication skills. Experience of business requirements' gathering Strong leadership skills; motivating and inspiring confidence in others with high levels of flexibility and adaptability. Strong financial management skills and commercial acumen Desirable: Membership of the Association for Project Management or other professional body Desirable: Proven track record in supplier management Vacancy Details Duration: Up to the 31st October 2027 Location: London Waterloo/Hybrid Salary: up to £56,000 Closing date: 16th Month 2026 DFTO Benefits Annual Leave: Starting at 25 days and rising to an additional day per year of service completed within the first 5 completed years up to a maximum of 5 additional (30 days) DC Pension Scheme: 10% Employer contribution, 5% Employee contribution Opportunities to learn and network across the wider industry Additional Information Disclaimer: Candidates applying for this position on a secondment basis must inform their line manager prior to submitting their application. This is to ensure transparency and facilitate any necessary discussions regarding workload and responsibilities. About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance. Contact If you have any questions or reasonable adjustments, please contact Please do not email any CV's to us, your application must be made by clicking the 'Apply' button.
Apr 30, 2026
Full time
About DFT Operator Join Our Team at DFTO "It's an exciting time to join DFTO on the journey to GBR. We are recruiting Project Managers to build a dynamic delivery pool that will lead and support projects across multiple functions and teams. Working across organisational boundaries, you will shape and deliver a diverse portfolio spanning transformation, HR, finance, digital, continuous improvement, railway operations and procurement. We're looking for people with the drive to make a difference, and the ability to focus on what matters to deliver our strategic objectives - reduce net subsidy, improve services for customers, deliver rail reform, engage and empower colleagues, and prioritise safety and sustainability." DFTO is the government's public sector rail owning group. Its purpose is to bring all currently privately owned train operators into public ownership in advance of the creation of Great British Railways in 2027 - and deliver improvements in the here and now by unifying and integrating train operations under common public ownership. DFTO has over 30,000 employees, runs over 8,500 services a day and delivers over 640 million customer journeys across its networks every year. 7,000people joined the railway family in the last year Major improvements are being delivered by DFTO train operators (TOCs) that are already under public ownership - these are LNER, Northern, TransPennine Express (TPE), Southeast, South Western Railway (SWR), c2c, Greater Anglia and WM Trains. We work closely with the DfT but operate independently with our own governance and leadership teams. Our priority is ensuring efficient, dependable rail services for everyone. Primary Purpose of Job To lead the safe delivery of DFTO projects to achieve cost, time and quality objectives and to develop appropriate delivery and supply strategies and plans for specific projects. Key Responsibilities Drives successful project outcomes to drive optimum delivery of outputs, including planning at the level appropriate to the complexity of the project, structuring and sequencing appropriate sets of tasks/activities so that projects are delivered to time, cost and quality. Provide a professional, first class, consistent and effective project management service to DFTO clients, including project monitoring and reporting systems in accordance with company standards and guidelines. Facilitate and drive the cadence of meetings for the programme, supporting leadership and monthly team meetings with the preparation of detailed packs and reports. Manages risk, working with the business and using effective stakeholder management to agree common understanding to mitigate and reduce risk. Engages with the business and subject matter experts, in collaboration with the Business Analysts, to gather and develop a clear understanding of the detailed requirements in order to create analysis and support associated business cases. Manages procurement processes required for projects and manage suppliers, dependencies, milestones, and risks and issues in accordance with standards and guidelines. Reports on and reviews the project delivery budget, costs, resourcing and drives governance arrangements to support appropriate reporting, providing senior leadership with reports and briefings as required. Maintains relationships with key customers and stakeholders, making sure effective and robust communication plans are agreed and in place so stakeholders are updated, apprised of progress and committed to the project. Manage and maintain the overall programme baseline schedule in order to monitor and report and progress, and to reveal the critical path. Where relevant, identify required business process and organisational changes necessary in order to improve efficiency, effectiveness and quality of projects. Knowledge, Skills, Experience & Technical Qualifications Experienced in successfully delivering projects of varying complexity within different industries Proven track record in delivering successful, complex projects with an element of business change Proven experience in management of customer expectations, senior stakeholders and developing strong relationships across the business with excellent interpersonal and communication skills. Experience of business requirements' gathering Strong leadership skills; motivating and inspiring confidence in others with high levels of flexibility and adaptability. Strong financial management skills and commercial acumen Desirable: Membership of the Association for Project Management or other professional body Desirable: Proven track record in supplier management Vacancy Details Duration: Up to the 31st October 2027 Location: London Waterloo/Hybrid Salary: up to £56,000 Closing date: 16th Month 2026 DFTO Benefits Annual Leave: Starting at 25 days and rising to an additional day per year of service completed within the first 5 completed years up to a maximum of 5 additional (30 days) DC Pension Scheme: 10% Employer contribution, 5% Employee contribution Opportunities to learn and network across the wider industry Additional Information Disclaimer: Candidates applying for this position on a secondment basis must inform their line manager prior to submitting their application. This is to ensure transparency and facilitate any necessary discussions regarding workload and responsibilities. About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance. Contact If you have any questions or reasonable adjustments, please contact Please do not email any CV's to us, your application must be made by clicking the 'Apply' button.
Looking to build your career in IT operational support within a fast-paced, highly regulated banking environment? This is a fantastic opportunity to join a well-established financial services organisation in Central London, where you will play a key role in keeping critical systems running smoothly while developing your technical skillset. Salary: Up to £55K basic + 25% Bonus + Extensive benefits package (28 days holiday, rising to 30. 12.5% Non-Contributory Pension scheme. 25% basic salary rate bonus. Private medical AND Dental for you & family. Plus many more ) Location: London. 80% office policy. 1-day per week work from home, but predominantely office based in Zone 1 Central London. Shift work required: TBC, but it will take the form of early / late support shifts (Stil weekdays & reasonable hours, but not quite standard working days) Suitable backgrounds: Desktop 1st to 2nd / 3rd Line Support Analysts, Infrastructure Support analysts, IT Operational Support, etc. You will be at the heart of daily IT operations, ensuring systems are stable, users are supported, and issues are resolved quickly and effectively. This is a hands-on role with real variety, blending helpdesk support, infrastructure exposure, and operational responsibility. In this position, you will: - Act as a first point of contact for IT support, handling tickets and user queries - Monitor systems, troubleshoot issues, and ensure continuity of service - Produce daily operational reports and user communications - Support and maintain IT infrastructure including servers and data environments - Assist with workstation builds, configurations, and end-user support - Escalate and coordinate resolution of more complex infrastructure issues - Work across early and late shift patterns as part of a collaborative team You will be someone who enjoys problem-solving and can stay calm under pressure, whether responding to urgent incidents or managing competing priorities. Strong communication skills are essential, as you will liaise with internal teams, vendors, and stakeholders across the business. We are looking for: - A degree in Computer Science or a related field is strongly desired - Solid knowledge of Microsoft technologies (M365 suite, etc) - Experience or exposure to Windows and ideally Linux server environments - Any experience with banking software & systems platforms - Basic scripting or programming knowledge is advantageous but NOT required This is an excellent opportunity for someone looking to step into a broad IT operations role with clear progression, exposure to enterprise systems, and the chance to make a tangible impact from day one.
Apr 30, 2026
Full time
Looking to build your career in IT operational support within a fast-paced, highly regulated banking environment? This is a fantastic opportunity to join a well-established financial services organisation in Central London, where you will play a key role in keeping critical systems running smoothly while developing your technical skillset. Salary: Up to £55K basic + 25% Bonus + Extensive benefits package (28 days holiday, rising to 30. 12.5% Non-Contributory Pension scheme. 25% basic salary rate bonus. Private medical AND Dental for you & family. Plus many more ) Location: London. 80% office policy. 1-day per week work from home, but predominantely office based in Zone 1 Central London. Shift work required: TBC, but it will take the form of early / late support shifts (Stil weekdays & reasonable hours, but not quite standard working days) Suitable backgrounds: Desktop 1st to 2nd / 3rd Line Support Analysts, Infrastructure Support analysts, IT Operational Support, etc. You will be at the heart of daily IT operations, ensuring systems are stable, users are supported, and issues are resolved quickly and effectively. This is a hands-on role with real variety, blending helpdesk support, infrastructure exposure, and operational responsibility. In this position, you will: - Act as a first point of contact for IT support, handling tickets and user queries - Monitor systems, troubleshoot issues, and ensure continuity of service - Produce daily operational reports and user communications - Support and maintain IT infrastructure including servers and data environments - Assist with workstation builds, configurations, and end-user support - Escalate and coordinate resolution of more complex infrastructure issues - Work across early and late shift patterns as part of a collaborative team You will be someone who enjoys problem-solving and can stay calm under pressure, whether responding to urgent incidents or managing competing priorities. Strong communication skills are essential, as you will liaise with internal teams, vendors, and stakeholders across the business. We are looking for: - A degree in Computer Science or a related field is strongly desired - Solid knowledge of Microsoft technologies (M365 suite, etc) - Experience or exposure to Windows and ideally Linux server environments - Any experience with banking software & systems platforms - Basic scripting or programming knowledge is advantageous but NOT required This is an excellent opportunity for someone looking to step into a broad IT operations role with clear progression, exposure to enterprise systems, and the chance to make a tangible impact from day one.
JOB DESCRIPTION About the role Our IT colleagues are vital to the smooth running and maintenance of the systems that enable The Guinness Partnership to successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively. We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time 35 hour per week basis. We currently operate a hybrid working pattern, where you will work 2 days per week at Bower House, and 3 days remotely. However, please note the first 4 weeks will be fully office based to complete the mandatory initial training period. The successful applicant will provide 1st line technical services across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple job queues and third-party supplier calls, ensuring specific types of incidents or requests are assigned to the appropriate individual, team, or manager. You will also be responsible for updating the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible. What we are looking for We are a customer-focused organisation so we know that how we do things is just as important as what we do. You will not only be a skilled Service Desk Analyst, but you will also have great customer service skills and a willingness to ensure customers queries are fixed on the first attempt. You will also be able to demonstrate these essential skills: Proven experience as a Service Desk Analyst or similar technical role. Excellent customer service skills. Proven ability to work methodically, define and obtain agreed procedures. Excellent prioritisation skills. Proven ability to provide accurate and clear responses to IT. Excellent knowledge of the Knowledge Management process. Able to maintain good supplier relationships. Excellent oral and written communications. Working knowledge of Microsoft Windows operating systems and Microsoft Office applications. Essential Qualifications: Educated to GCSE level or equivalent. Desirable Qualifications: ITIL qualification or equivalent. Microsoft accreditation or equivalent. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP TGPCVL
Apr 30, 2026
Full time
JOB DESCRIPTION About the role Our IT colleagues are vital to the smooth running and maintenance of the systems that enable The Guinness Partnership to successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively. We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time 35 hour per week basis. We currently operate a hybrid working pattern, where you will work 2 days per week at Bower House, and 3 days remotely. However, please note the first 4 weeks will be fully office based to complete the mandatory initial training period. The successful applicant will provide 1st line technical services across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple job queues and third-party supplier calls, ensuring specific types of incidents or requests are assigned to the appropriate individual, team, or manager. You will also be responsible for updating the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible. What we are looking for We are a customer-focused organisation so we know that how we do things is just as important as what we do. You will not only be a skilled Service Desk Analyst, but you will also have great customer service skills and a willingness to ensure customers queries are fixed on the first attempt. You will also be able to demonstrate these essential skills: Proven experience as a Service Desk Analyst or similar technical role. Excellent customer service skills. Proven ability to work methodically, define and obtain agreed procedures. Excellent prioritisation skills. Proven ability to provide accurate and clear responses to IT. Excellent knowledge of the Knowledge Management process. Able to maintain good supplier relationships. Excellent oral and written communications. Working knowledge of Microsoft Windows operating systems and Microsoft Office applications. Essential Qualifications: Educated to GCSE level or equivalent. Desirable Qualifications: ITIL qualification or equivalent. Microsoft accreditation or equivalent. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP TGPCVL
IT Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts. To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset s lifecycle. Experience/Skills You ll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed / hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). Desirable: ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Apr 30, 2026
Full time
IT Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts. To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset s lifecycle. Experience/Skills You ll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed / hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). Desirable: ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
An automotive component manufacturer with sites across Europe requires an IT Service Desk Analyst to act as the first point of contact for all IT users within the automotive manufacturing organisation. The ideal candidate will have proven IT system knowledge. Commutable from: St Helens, Warrington, Halewood, Liverpool, Prescot, Knowsley, Widnes Salary: £28,000 - £33,000 p.a. Suitable for: IT Support Analyst, Service Desk Technician, Help Desk Analyst, IT Help Desk Technician, Desktop Support Analyst, Technical Support Analyst, IT Support Technician, First Line Support Analyst (1st Line Support), Help Desk Support Technician The Role Reporting into the IT Manager you will have the following duties: - Incident and request management logging and tracking user issues ensuring all incidents are assigned with the correct priority. - Technical support resolve common IT issues with hardware, software and network connectivity. - User access management The creation and deletion of user accounts. The Person Educated to a minimum of CompTIA level you will have the following experience: - A basic understanding of IT concepts with a willingness to develop deeper technical competence. - Proven ability to own tasks and see them through to completion. - Willingness to travel between your main site in the North West to the sister plant in the West Midlands. To apply for this opportunity please click to apply or contact Greg Kneuss at the Ethero office in Telford for further details.
Apr 30, 2026
Full time
An automotive component manufacturer with sites across Europe requires an IT Service Desk Analyst to act as the first point of contact for all IT users within the automotive manufacturing organisation. The ideal candidate will have proven IT system knowledge. Commutable from: St Helens, Warrington, Halewood, Liverpool, Prescot, Knowsley, Widnes Salary: £28,000 - £33,000 p.a. Suitable for: IT Support Analyst, Service Desk Technician, Help Desk Analyst, IT Help Desk Technician, Desktop Support Analyst, Technical Support Analyst, IT Support Technician, First Line Support Analyst (1st Line Support), Help Desk Support Technician The Role Reporting into the IT Manager you will have the following duties: - Incident and request management logging and tracking user issues ensuring all incidents are assigned with the correct priority. - Technical support resolve common IT issues with hardware, software and network connectivity. - User access management The creation and deletion of user accounts. The Person Educated to a minimum of CompTIA level you will have the following experience: - A basic understanding of IT concepts with a willingness to develop deeper technical competence. - Proven ability to own tasks and see them through to completion. - Willingness to travel between your main site in the North West to the sister plant in the West Midlands. To apply for this opportunity please click to apply or contact Greg Kneuss at the Ethero office in Telford for further details.
Sapiens is seeking a GTM/Sales Analyst to provide high-quality analysis, reporting, and operational insight that supports effective sales performance management and informed commercial decision making. As part of the Revenue Operations (RevOps) function, the role focuses on delivering visibility across sales performance, and budget to target cascaded mechanics, supporting leadership oversight and enabling a disciplined sales operating model. You will support the end to end sales lifecycle by developing core performance KPIs in support of sales leadership, including pipeline health, deal progression, conversion rates, win/loss analysis, sales productivity, and forecasting accuracy. The role combines governance oversight (metric definitions) and operational proactivity (ensuring correct reporting from Salesforce), highlighting trends, risks, and opportunities that support accurate management of sales performance. Working across CRM, reporting, and planning tools, you will ensure sales KPIs are clearly defined, and the data is both accurate, consistent, and trusted across regions and products. In close partnership with Sales Operations, Account Planning, Deals Desk, Pricing, and Finance, the role helps connect day to day sales activity to revenue targets, renewal expectations, and broader commercial objectives. This role is suited to an analytically strong, detail oriented operations professional who enjoys working at the intersection of analytics, governance, and operations, and who is eager to develop deeper expertise in sales performance management, KPI frameworks, and planning mechanics. The role offers a foundation for progression into senior analytics, RevOps, or broader commercial roles, with increasing exposure to senior stakeholders and enterprise wide decision making. Key Responsibilities: Definition and refinement of sales KPIs, ensuring the metrics are well defined, measurable, and aligned to commercial objectives. Develop target cascade mechanics, including translation of budget into targets and quotas, through structured analysis and validation of assumptions. Develop and set standards for core sales performance reporting, including pipeline health, deal progression, conversion rates, win/loss analysis, sales productivity, and forecasting accuracy. Provide regular and ad hoc analysis to sales leadership, translating data into clear insights that highlight trends, risks, opportunities, and required actions. Consult on sales processes, stage definitions, account and territory structures, and coverage models, gaining hands on experience shaping how the sales organisation operates. Consult on booking rules and CRM compliance, supporting monitoring of accurate opportunity booking and adherence to agreed standards through reporting and data checks. Experience/Skills required: 3-5 years of experience in commercial governance, deals desk, revenue operations, or sales operations, with a track record of strategic insight and commercial acumen in enterprise software sales enablement. Expertise analysing sales pipelines, forecasting accuracy, conversion metrics, and performance drivers, with a track record of supporting senior leadership through data led insight. Demonstrated capability in sales performance management, including definition of sales KPIs, support of sales planning cycles, or contribution to budget to target and target to quota setting processes. Strong cross functional experience partnering with sales, sales operations, finance, and revenue operations teams to align performance insight with revenue, renewal, and growth objectives. Experience working within a born-in-the-cloud software company, with strong familiarity in cloud-native commercial models and SaaS deal structures. Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. is your contact for any questions. We kindly ask that you apply through our website or LinkedIn. About Sapiens Sapiens is a global leader in the insurance industry, delivering its award winning, cloud based SaaS insurance platform to over 600 customers in more than 30 countries. Sapiens' platform offers pre integrated, low code capabilities to accelerate customers' digital transformation. With more than 40 years of industry expertise, Sapiens has a highly professional team of over 5,000 employees globally. Your Recruitment Journey Apply Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations. Review Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture. Interview This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens. Offer If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape. Onboard Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead.
Apr 30, 2026
Full time
Sapiens is seeking a GTM/Sales Analyst to provide high-quality analysis, reporting, and operational insight that supports effective sales performance management and informed commercial decision making. As part of the Revenue Operations (RevOps) function, the role focuses on delivering visibility across sales performance, and budget to target cascaded mechanics, supporting leadership oversight and enabling a disciplined sales operating model. You will support the end to end sales lifecycle by developing core performance KPIs in support of sales leadership, including pipeline health, deal progression, conversion rates, win/loss analysis, sales productivity, and forecasting accuracy. The role combines governance oversight (metric definitions) and operational proactivity (ensuring correct reporting from Salesforce), highlighting trends, risks, and opportunities that support accurate management of sales performance. Working across CRM, reporting, and planning tools, you will ensure sales KPIs are clearly defined, and the data is both accurate, consistent, and trusted across regions and products. In close partnership with Sales Operations, Account Planning, Deals Desk, Pricing, and Finance, the role helps connect day to day sales activity to revenue targets, renewal expectations, and broader commercial objectives. This role is suited to an analytically strong, detail oriented operations professional who enjoys working at the intersection of analytics, governance, and operations, and who is eager to develop deeper expertise in sales performance management, KPI frameworks, and planning mechanics. The role offers a foundation for progression into senior analytics, RevOps, or broader commercial roles, with increasing exposure to senior stakeholders and enterprise wide decision making. Key Responsibilities: Definition and refinement of sales KPIs, ensuring the metrics are well defined, measurable, and aligned to commercial objectives. Develop target cascade mechanics, including translation of budget into targets and quotas, through structured analysis and validation of assumptions. Develop and set standards for core sales performance reporting, including pipeline health, deal progression, conversion rates, win/loss analysis, sales productivity, and forecasting accuracy. Provide regular and ad hoc analysis to sales leadership, translating data into clear insights that highlight trends, risks, opportunities, and required actions. Consult on sales processes, stage definitions, account and territory structures, and coverage models, gaining hands on experience shaping how the sales organisation operates. Consult on booking rules and CRM compliance, supporting monitoring of accurate opportunity booking and adherence to agreed standards through reporting and data checks. Experience/Skills required: 3-5 years of experience in commercial governance, deals desk, revenue operations, or sales operations, with a track record of strategic insight and commercial acumen in enterprise software sales enablement. Expertise analysing sales pipelines, forecasting accuracy, conversion metrics, and performance drivers, with a track record of supporting senior leadership through data led insight. Demonstrated capability in sales performance management, including definition of sales KPIs, support of sales planning cycles, or contribution to budget to target and target to quota setting processes. Strong cross functional experience partnering with sales, sales operations, finance, and revenue operations teams to align performance insight with revenue, renewal, and growth objectives. Experience working within a born-in-the-cloud software company, with strong familiarity in cloud-native commercial models and SaaS deal structures. Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. is your contact for any questions. We kindly ask that you apply through our website or LinkedIn. About Sapiens Sapiens is a global leader in the insurance industry, delivering its award winning, cloud based SaaS insurance platform to over 600 customers in more than 30 countries. Sapiens' platform offers pre integrated, low code capabilities to accelerate customers' digital transformation. With more than 40 years of industry expertise, Sapiens has a highly professional team of over 5,000 employees globally. Your Recruitment Journey Apply Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations. Review Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture. Interview This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens. Offer If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape. Onboard Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead.
Site Data Analyst Location: Greatham, Teesside Client: Tioxide Lead SAP PM and site data improvement at a major manufacturing site Tioxide is recruiting for a Site Data Analyst to join the Finance team at Greatham. This is a specialist systems and data role where you will act as the Business Process Owner for the site s Enterprise Asset Management and SAP PM system, supporting IT infrastructure for plant maintenance and helping drive continuous improvement across maintenance systems and processes. You will also support the development of key site systems including the Factory Information System, PI Vision and web-based intelligent interfaces. Working with SAP users, site teams, external suppliers and senior stakeholders, you will provide first-line support, technical guidance, coaching and data-led insight to help improve maintenance performance and business decision-making. What you ll be doing You will: Act as Business Process Owner for SAP PM / Enterprise Asset Management and supporting maintenance systems. Lead continuous improvement of site maintenance systems strategy, including SAP PM and related software. Support and coach a user community of around 100 SAP users. Educate and influence manufacturing teams in the use of SAP and web-based intelligent interfaces. Provide technical support, guidance and solutions to resolve SAP and maintenance system issues. Improve use of SAP Planned Maintenance functionality to support maintenance and reliability processes. Ensure common working practices for master data management across plant areas. Plan and prioritise master data maintenance to support statutory, maintenance and CAPEX programmes. Manage SAP role allocation, ensuring users have appropriate access, training and support. Develop automated reports aligned to business goals for site leadership, engineering managers and other stakeholders. Lead liaison with external suppliers to deliver computer-aided engineering solutions. Manage and develop the site s Aveva PI Vision Factory Information System to support safety, quality, cost and production performance. Promote a positive, values-led culture focused on collaboration, improvement and high standards. Candidate requirements We welcome applications from people who have: HNC, or equivalent knowledge, in an engineering discipline such as mechanical, electrical, chemical or a related subject. Experience delivering SAP Plant Maintenance or Enterprise Asset Management solutions. Experience in asset management, maintenance systems, capital project execution or manufacturing systems. Strong knowledge of SAP PM and maintenance performance metrics such as OEE, MTBF and MTTR. Good IT and data skills, including Excel, PI/FIS or similar systems. Experience developing performance reports, tools or automated reporting. The ability to simplify complex issues and turn data into practical insight. Strong written, verbal communication and facilitation skills. Confidence supporting users, coaching others and working with a wide range of stakeholders. A proactive, curious and continuous improvement mindset. We know people gain skills in different ways. You do not need to meet every point above to apply. If this role interests you and you believe you could make a positive contribution, we would welcome your application. Why join Tioxide? Join Tioxide in a role where your SAP PM, systems and data expertise will directly support maintenance performance, reliability, safety and operational decision-making. You will help shape how site teams use systems, data and reporting to improve performance across a major Teesside manufacturing site. Diversity and inclusion Tioxide is committed to building a diverse and inclusive workplace where everyone feels respected, valued and able to contribute. We welcome applications from people of all backgrounds, identities and experiences, including people from groups currently under-represented in manufacturing, data, systems, finance and technical roles. Tioxide and Wolviston Management Services are happy to discuss reasonable adjustments at any stage of the recruitment process.
Apr 29, 2026
Full time
Site Data Analyst Location: Greatham, Teesside Client: Tioxide Lead SAP PM and site data improvement at a major manufacturing site Tioxide is recruiting for a Site Data Analyst to join the Finance team at Greatham. This is a specialist systems and data role where you will act as the Business Process Owner for the site s Enterprise Asset Management and SAP PM system, supporting IT infrastructure for plant maintenance and helping drive continuous improvement across maintenance systems and processes. You will also support the development of key site systems including the Factory Information System, PI Vision and web-based intelligent interfaces. Working with SAP users, site teams, external suppliers and senior stakeholders, you will provide first-line support, technical guidance, coaching and data-led insight to help improve maintenance performance and business decision-making. What you ll be doing You will: Act as Business Process Owner for SAP PM / Enterprise Asset Management and supporting maintenance systems. Lead continuous improvement of site maintenance systems strategy, including SAP PM and related software. Support and coach a user community of around 100 SAP users. Educate and influence manufacturing teams in the use of SAP and web-based intelligent interfaces. Provide technical support, guidance and solutions to resolve SAP and maintenance system issues. Improve use of SAP Planned Maintenance functionality to support maintenance and reliability processes. Ensure common working practices for master data management across plant areas. Plan and prioritise master data maintenance to support statutory, maintenance and CAPEX programmes. Manage SAP role allocation, ensuring users have appropriate access, training and support. Develop automated reports aligned to business goals for site leadership, engineering managers and other stakeholders. Lead liaison with external suppliers to deliver computer-aided engineering solutions. Manage and develop the site s Aveva PI Vision Factory Information System to support safety, quality, cost and production performance. Promote a positive, values-led culture focused on collaboration, improvement and high standards. Candidate requirements We welcome applications from people who have: HNC, or equivalent knowledge, in an engineering discipline such as mechanical, electrical, chemical or a related subject. Experience delivering SAP Plant Maintenance or Enterprise Asset Management solutions. Experience in asset management, maintenance systems, capital project execution or manufacturing systems. Strong knowledge of SAP PM and maintenance performance metrics such as OEE, MTBF and MTTR. Good IT and data skills, including Excel, PI/FIS or similar systems. Experience developing performance reports, tools or automated reporting. The ability to simplify complex issues and turn data into practical insight. Strong written, verbal communication and facilitation skills. Confidence supporting users, coaching others and working with a wide range of stakeholders. A proactive, curious and continuous improvement mindset. We know people gain skills in different ways. You do not need to meet every point above to apply. If this role interests you and you believe you could make a positive contribution, we would welcome your application. Why join Tioxide? Join Tioxide in a role where your SAP PM, systems and data expertise will directly support maintenance performance, reliability, safety and operational decision-making. You will help shape how site teams use systems, data and reporting to improve performance across a major Teesside manufacturing site. Diversity and inclusion Tioxide is committed to building a diverse and inclusive workplace where everyone feels respected, valued and able to contribute. We welcome applications from people of all backgrounds, identities and experiences, including people from groups currently under-represented in manufacturing, data, systems, finance and technical roles. Tioxide and Wolviston Management Services are happy to discuss reasonable adjustments at any stage of the recruitment process.
We are looking for an enthusiastic and customer-focused IT Support Engineer to join our Service Desk team in our Worcester office, as well as delivering on-site assistance to our branches. In this role, you will act as the first point of contact for technical issues raised across the business, providing support via phone, email, and our ticketing system, as well as delivering on site assistance to click apply for full job details
Apr 29, 2026
Full time
We are looking for an enthusiastic and customer-focused IT Support Engineer to join our Service Desk team in our Worcester office, as well as delivering on-site assistance to our branches. In this role, you will act as the first point of contact for technical issues raised across the business, providing support via phone, email, and our ticketing system, as well as delivering on site assistance to click apply for full job details
