Permanent, full-time (37.5 hours per week) Hybrid working with regular travel to our London Bridge Office What the job involves We re looking for a Health Intelligence Analyst to join our Health Intelligence team, you ll deliver high-quality health data analysis that helps shape our influencing, communications and strategic activity. You ll work closely with colleagues across our Data and Evidence team and the wider directorate to deliver our in-house real-world data projects and turn complex information into clear, actionable insight, for example understanding health inequalities and informing regional targeting and monitoring from cancer registrations data. In this role, you ll regularly monitor, analyse and interpret a wide range of healthcare data sources, using a variety of statistical methods to support ongoing projects and inform organisational priorities. You ll lead defined analysis projects or key components of larger programmes of work, using statistical software to explore trends, outcomes and variation in health data. A key part of the role involves evaluating the impact of health influencing campaigns, sharing what we ve learned and making recommendations that support future planning and decision making. You ll also provide timely insights to support policy, communications and fundraising activity, helping teams understand the story behind the data, identify gaps and focus their efforts where they can have the greatest impact. You ll work collaboratively to develop and monitor key indicators and benchmarks, while championing the use of data and evidence to drive continuous improvement across the organisation. What we want from you You re an analytical and curious individual with experience of working with real-world health data, including linking, cleaning and modelling datasets using statistical software such as R, Python or Stata. With a good understanding of basic epidemiological concepts and population health measures, you ll also be familiar with both aggregated and patient-level data sources in health and social care. You re comfortable using Microsoft Excel and moving between different data tools and formats. You re able to interpret complex information, assess data quality and identify gaps, and you enjoy turning analysis into clear, meaningful insight that others can act on. You communicate well, both verbally and in writing, and you re confident sharing findings with a range of stakeholders while maintaining credibility as part of an evidence-led organisation. Ideally, you ll also bring experience or knowledge of more advanced statistical methods in health, such as regression, survival analysis or forecasts, or experience developing dashboards using tools like Tableau, Power BI or R Shiny. Exposure to stakeholder management, contributing to publications or presenting analytical findings would also be an advantage. If you enjoy turning complex data into insight that drives action, this is a chance to do work that genuinely makes a difference. Why work with us? Every man needs to know about the most common cancer in men prostate cancer. It s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year. Prostate Cancer UK is the largest men s health charity in the UK. We have a simple ambition to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease. Work with us and you ll see your efforts pay off as we give men and their families the power to navigate prostate cancer. Our commitment to equity, diversity and inclusion At Prostate Cancer UK we re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally. We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change. How and where we work Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs. Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues. We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition. How to Apply Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you ll find everything you need to know about the role, how to apply, and what to include in your application. You can also download a copy of the job description and access the link to our careers portal to submit your application. Got a question? Please let us know if you have any accessibility requirements or questions we re here to help. The closing date is Monday 4th May 2026. Applications must be submitted by 23:45 UK time. Interviews: By arrangement. Currently scheduled from the week of Tuesday 26th May 2026. We re expecting the interviews for this role to be held online.
Apr 20, 2026
Full time
Permanent, full-time (37.5 hours per week) Hybrid working with regular travel to our London Bridge Office What the job involves We re looking for a Health Intelligence Analyst to join our Health Intelligence team, you ll deliver high-quality health data analysis that helps shape our influencing, communications and strategic activity. You ll work closely with colleagues across our Data and Evidence team and the wider directorate to deliver our in-house real-world data projects and turn complex information into clear, actionable insight, for example understanding health inequalities and informing regional targeting and monitoring from cancer registrations data. In this role, you ll regularly monitor, analyse and interpret a wide range of healthcare data sources, using a variety of statistical methods to support ongoing projects and inform organisational priorities. You ll lead defined analysis projects or key components of larger programmes of work, using statistical software to explore trends, outcomes and variation in health data. A key part of the role involves evaluating the impact of health influencing campaigns, sharing what we ve learned and making recommendations that support future planning and decision making. You ll also provide timely insights to support policy, communications and fundraising activity, helping teams understand the story behind the data, identify gaps and focus their efforts where they can have the greatest impact. You ll work collaboratively to develop and monitor key indicators and benchmarks, while championing the use of data and evidence to drive continuous improvement across the organisation. What we want from you You re an analytical and curious individual with experience of working with real-world health data, including linking, cleaning and modelling datasets using statistical software such as R, Python or Stata. With a good understanding of basic epidemiological concepts and population health measures, you ll also be familiar with both aggregated and patient-level data sources in health and social care. You re comfortable using Microsoft Excel and moving between different data tools and formats. You re able to interpret complex information, assess data quality and identify gaps, and you enjoy turning analysis into clear, meaningful insight that others can act on. You communicate well, both verbally and in writing, and you re confident sharing findings with a range of stakeholders while maintaining credibility as part of an evidence-led organisation. Ideally, you ll also bring experience or knowledge of more advanced statistical methods in health, such as regression, survival analysis or forecasts, or experience developing dashboards using tools like Tableau, Power BI or R Shiny. Exposure to stakeholder management, contributing to publications or presenting analytical findings would also be an advantage. If you enjoy turning complex data into insight that drives action, this is a chance to do work that genuinely makes a difference. Why work with us? Every man needs to know about the most common cancer in men prostate cancer. It s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year. Prostate Cancer UK is the largest men s health charity in the UK. We have a simple ambition to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease. Work with us and you ll see your efforts pay off as we give men and their families the power to navigate prostate cancer. Our commitment to equity, diversity and inclusion At Prostate Cancer UK we re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally. We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change. How and where we work Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs. Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues. We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition. How to Apply Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you ll find everything you need to know about the role, how to apply, and what to include in your application. You can also download a copy of the job description and access the link to our careers portal to submit your application. Got a question? Please let us know if you have any accessibility requirements or questions we re here to help. The closing date is Monday 4th May 2026. Applications must be submitted by 23:45 UK time. Interviews: By arrangement. Currently scheduled from the week of Tuesday 26th May 2026. We re expecting the interviews for this role to be held online.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Q to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the UK Production Engineering support team, you'll play a vital role in ensuring the smooth operation of Sky's television production facilities. From maintaining graphics systems and managing data workflows to troubleshooting complex video and audio issues, you'll be at the heart of our live and post-production environments. Supporting flagship channels such as Sky News, Sky Sports News, and major sporting productions, you'll combine technical expertise with proactive problem-solving to keep broadcasts running seamlessly. What you'll do Provide reactive first line support to Sky's TV Production, Graphics and Post Production Facilities, such as Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball, Rugby and many other key productions Work a regular shift pattern Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large Television Production & Post Production facility Create & update tickets for every task, working these through to resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or equivalent qualification in Broadcast Engineering, Media Technologies, or similar. A reasonable understanding of the technical elements of a broadcast tv chain - encompassing both older traditional and more modern IP, Software solutions Previous experience working in a support role within Broadcast Engineering A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching Understanding of Broadcast IP standards and implementation including SMPTE 2022, SMPTE 2110, AoIP (AES67) and PTP Competency with IT and computer networking Proven experience with Log interrogation A structured and analytical mindset when diagnosing technical problems - through logical reasoning and systematic troubleshooting Shift Pattern You will be required to work a shift pattern that covers a 7-day fortnight. This would normally be comprised of Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. This would lead onto night shift cover later down the line covering the wider team responsibilities. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: "Access to free NOW, for streaming all your favourite shows A generous pension package Private healthcare Discounted mobile and broadband Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content! Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Your office space Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
Apr 20, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Q to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the UK Production Engineering support team, you'll play a vital role in ensuring the smooth operation of Sky's television production facilities. From maintaining graphics systems and managing data workflows to troubleshooting complex video and audio issues, you'll be at the heart of our live and post-production environments. Supporting flagship channels such as Sky News, Sky Sports News, and major sporting productions, you'll combine technical expertise with proactive problem-solving to keep broadcasts running seamlessly. What you'll do Provide reactive first line support to Sky's TV Production, Graphics and Post Production Facilities, such as Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball, Rugby and many other key productions Work a regular shift pattern Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large Television Production & Post Production facility Create & update tickets for every task, working these through to resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or equivalent qualification in Broadcast Engineering, Media Technologies, or similar. A reasonable understanding of the technical elements of a broadcast tv chain - encompassing both older traditional and more modern IP, Software solutions Previous experience working in a support role within Broadcast Engineering A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching Understanding of Broadcast IP standards and implementation including SMPTE 2022, SMPTE 2110, AoIP (AES67) and PTP Competency with IT and computer networking Proven experience with Log interrogation A structured and analytical mindset when diagnosing technical problems - through logical reasoning and systematic troubleshooting Shift Pattern You will be required to work a shift pattern that covers a 7-day fortnight. This would normally be comprised of Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. This would lead onto night shift cover later down the line covering the wider team responsibilities. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: "Access to free NOW, for streaming all your favourite shows A generous pension package Private healthcare Discounted mobile and broadband Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content! Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Your office space Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Q to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the UK Production Engineering support team, you'll play a vital role in ensuring the smooth operation of Sky's television production facilities. From maintaining graphics systems and managing data workflows to troubleshooting complex video and audio issues, you'll be at the heart of our live and post-production environments. Supporting flagship channels such as Sky News, Sky Sports News, and major sporting productions, you'll combine technical expertise with proactive problem-solving to keep broadcasts running seamlessly. What you'll do Provide reactive first line support to Sky's TV Production, Graphics and Post Production Facilities, such as Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball, Rugby and many other key productions Work a regular shift pattern Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large Television Production & Post Production facility Create & update tickets for every task, working these through to resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or equivalent qualification in Broadcast Engineering, Media Technologies, or similar. A reasonable understanding of the technical elements of a broadcast tv chain - encompassing both older traditional and more modern IP, Software solutions Previous experience working in a support role within Broadcast Engineering A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching Understanding of Broadcast IP standards and implementation including SMPTE 2022, SMPTE 2110, AoIP (AES67) and PTP Competency with IT and computer networking Proven experience with Log interrogation A structured and analytical mindset when diagnosing technical problems - through logical reasoning and systematic troubleshooting Shift Pattern You will be required to work a shift pattern that covers a 7-day fortnight. This would normally be comprised of Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. This would lead onto night shift cover later down the line covering the wider team responsibilities. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: "Access to free NOW, for streaming all your favourite shows A generous pension package Private healthcare Discounted mobile and broadband Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content! Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Your office space Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
Apr 20, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Q to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the UK Production Engineering support team, you'll play a vital role in ensuring the smooth operation of Sky's television production facilities. From maintaining graphics systems and managing data workflows to troubleshooting complex video and audio issues, you'll be at the heart of our live and post-production environments. Supporting flagship channels such as Sky News, Sky Sports News, and major sporting productions, you'll combine technical expertise with proactive problem-solving to keep broadcasts running seamlessly. What you'll do Provide reactive first line support to Sky's TV Production, Graphics and Post Production Facilities, such as Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball, Rugby and many other key productions Work a regular shift pattern Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large Television Production & Post Production facility Create & update tickets for every task, working these through to resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or equivalent qualification in Broadcast Engineering, Media Technologies, or similar. A reasonable understanding of the technical elements of a broadcast tv chain - encompassing both older traditional and more modern IP, Software solutions Previous experience working in a support role within Broadcast Engineering A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching Understanding of Broadcast IP standards and implementation including SMPTE 2022, SMPTE 2110, AoIP (AES67) and PTP Competency with IT and computer networking Proven experience with Log interrogation A structured and analytical mindset when diagnosing technical problems - through logical reasoning and systematic troubleshooting Shift Pattern You will be required to work a shift pattern that covers a 7-day fortnight. This would normally be comprised of Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. This would lead onto night shift cover later down the line covering the wider team responsibilities. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: "Access to free NOW, for streaming all your favourite shows A generous pension package Private healthcare Discounted mobile and broadband Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content! Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Your office space Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Q to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the UK Production Engineering support team, you'll play a vital role in ensuring the smooth operation of Sky's television production facilities. From maintaining graphics systems and managing data workflows to troubleshooting complex video and audio issues, you'll be at the heart of our live and post-production environments. Supporting flagship channels such as Sky News, Sky Sports News, and major sporting productions, you'll combine technical expertise with proactive problem-solving to keep broadcasts running seamlessly. What you'll do Provide reactive first line support to Sky's TV Production, Graphics and Post Production Facilities, such as Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball, Rugby and many other key productions Work a regular shift pattern Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large Television Production & Post Production facility Create & update tickets for every task, working these through to resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or equivalent qualification in Broadcast Engineering, Media Technologies, or similar. A reasonable understanding of the technical elements of a broadcast tv chain - encompassing both older traditional and more modern IP, Software solutions Previous experience working in a support role within Broadcast Engineering A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching Understanding of Broadcast IP standards and implementation including SMPTE 2022, SMPTE 2110, AoIP (AES67) and PTP Competency with IT and computer networking Proven experience with Log interrogation A structured and analytical mindset when diagnosing technical problems - through logical reasoning and systematic troubleshooting Shift Pattern You will be required to work a shift pattern that covers a 7-day fortnight. This would normally be comprised of Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. This would lead onto night shift cover later down the line covering the wider team responsibilities. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: "Access to free NOW, for streaming all your favourite shows A generous pension package Private healthcare Discounted mobile and broadband Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content! Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Your office space Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
Apr 20, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Q to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the UK Production Engineering support team, you'll play a vital role in ensuring the smooth operation of Sky's television production facilities. From maintaining graphics systems and managing data workflows to troubleshooting complex video and audio issues, you'll be at the heart of our live and post-production environments. Supporting flagship channels such as Sky News, Sky Sports News, and major sporting productions, you'll combine technical expertise with proactive problem-solving to keep broadcasts running seamlessly. What you'll do Provide reactive first line support to Sky's TV Production, Graphics and Post Production Facilities, such as Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball, Rugby and many other key productions Work a regular shift pattern Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large Television Production & Post Production facility Create & update tickets for every task, working these through to resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or equivalent qualification in Broadcast Engineering, Media Technologies, or similar. A reasonable understanding of the technical elements of a broadcast tv chain - encompassing both older traditional and more modern IP, Software solutions Previous experience working in a support role within Broadcast Engineering A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching Understanding of Broadcast IP standards and implementation including SMPTE 2022, SMPTE 2110, AoIP (AES67) and PTP Competency with IT and computer networking Proven experience with Log interrogation A structured and analytical mindset when diagnosing technical problems - through logical reasoning and systematic troubleshooting Shift Pattern You will be required to work a shift pattern that covers a 7-day fortnight. This would normally be comprised of Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. This would lead onto night shift cover later down the line covering the wider team responsibilities. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: "Access to free NOW, for streaming all your favourite shows A generous pension package Private healthcare Discounted mobile and broadband Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content! Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Your office space Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Q to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the UK Production Engineering support team, you'll play a vital role in ensuring the smooth operation of Sky's television production facilities. From maintaining graphics systems and managing data workflows to troubleshooting complex video and audio issues, you'll be at the heart of our live and post-production environments. Supporting flagship channels such as Sky News, Sky Sports News, and major sporting productions, you'll combine technical expertise with proactive problem-solving to keep broadcasts running seamlessly. What you'll do Provide reactive first line support to Sky's TV Production, Graphics and Post Production Facilities, such as Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball, Rugby and many other key productions Work a regular shift pattern Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large Television Production & Post Production facility Create & update tickets for every task, working these through to resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or equivalent qualification in Broadcast Engineering, Media Technologies, or similar. A reasonable understanding of the technical elements of a broadcast tv chain - encompassing both older traditional and more modern IP, Software solutions Previous experience working in a support role within Broadcast Engineering A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching Understanding of Broadcast IP standards and implementation including SMPTE 2022, SMPTE 2110, AoIP (AES67) and PTP Competency with IT and computer networking Proven experience with Log interrogation A structured and analytical mindset when diagnosing technical problems - through logical reasoning and systematic troubleshooting Shift Pattern You will be required to work a shift pattern that covers a 7-day fortnight. This would normally be comprised of Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. This would lead onto night shift cover later down the line covering the wider team responsibilities. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: "Access to free NOW, for streaming all your favourite shows A generous pension package Private healthcare Discounted mobile and broadband Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content! Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Your office space Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
Apr 20, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Q to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the UK Production Engineering support team, you'll play a vital role in ensuring the smooth operation of Sky's television production facilities. From maintaining graphics systems and managing data workflows to troubleshooting complex video and audio issues, you'll be at the heart of our live and post-production environments. Supporting flagship channels such as Sky News, Sky Sports News, and major sporting productions, you'll combine technical expertise with proactive problem-solving to keep broadcasts running seamlessly. What you'll do Provide reactive first line support to Sky's TV Production, Graphics and Post Production Facilities, such as Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball, Rugby and many other key productions Work a regular shift pattern Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large Television Production & Post Production facility Create & update tickets for every task, working these through to resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or equivalent qualification in Broadcast Engineering, Media Technologies, or similar. A reasonable understanding of the technical elements of a broadcast tv chain - encompassing both older traditional and more modern IP, Software solutions Previous experience working in a support role within Broadcast Engineering A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching Understanding of Broadcast IP standards and implementation including SMPTE 2022, SMPTE 2110, AoIP (AES67) and PTP Competency with IT and computer networking Proven experience with Log interrogation A structured and analytical mindset when diagnosing technical problems - through logical reasoning and systematic troubleshooting Shift Pattern You will be required to work a shift pattern that covers a 7-day fortnight. This would normally be comprised of Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. This would lead onto night shift cover later down the line covering the wider team responsibilities. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: "Access to free NOW, for streaming all your favourite shows A generous pension package Private healthcare Discounted mobile and broadband Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content! Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Your office space Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Q to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the UK Production Engineering support team, you'll play a vital role in ensuring the smooth operation of Sky's television production facilities. From maintaining graphics systems and managing data workflows to troubleshooting complex video and audio issues, you'll be at the heart of our live and post-production environments. Supporting flagship channels such as Sky News, Sky Sports News, and major sporting productions, you'll combine technical expertise with proactive problem-solving to keep broadcasts running seamlessly. What you'll do Provide reactive first line support to Sky's TV Production, Graphics and Post Production Facilities, such as Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball, Rugby and many other key productions Work a regular shift pattern Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large Television Production & Post Production facility Create & update tickets for every task, working these through to resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or equivalent qualification in Broadcast Engineering, Media Technologies, or similar. A reasonable understanding of the technical elements of a broadcast tv chain - encompassing both older traditional and more modern IP, Software solutions Previous experience working in a support role within Broadcast Engineering A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching Understanding of Broadcast IP standards and implementation including SMPTE 2022, SMPTE 2110, AoIP (AES67) and PTP Competency with IT and computer networking Proven experience with Log interrogation A structured and analytical mindset when diagnosing technical problems - through logical reasoning and systematic troubleshooting Shift Pattern You will be required to work a shift pattern that covers a 7-day fortnight. This would normally be comprised of Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. This would lead onto night shift cover later down the line covering the wider team responsibilities. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: "Access to free NOW, for streaming all your favourite shows A generous pension package Private healthcare Discounted mobile and broadband Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content! Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Your office space Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
Apr 20, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Q to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the UK Production Engineering support team, you'll play a vital role in ensuring the smooth operation of Sky's television production facilities. From maintaining graphics systems and managing data workflows to troubleshooting complex video and audio issues, you'll be at the heart of our live and post-production environments. Supporting flagship channels such as Sky News, Sky Sports News, and major sporting productions, you'll combine technical expertise with proactive problem-solving to keep broadcasts running seamlessly. What you'll do Provide reactive first line support to Sky's TV Production, Graphics and Post Production Facilities, such as Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball, Rugby and many other key productions Work a regular shift pattern Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large Television Production & Post Production facility Create & update tickets for every task, working these through to resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or equivalent qualification in Broadcast Engineering, Media Technologies, or similar. A reasonable understanding of the technical elements of a broadcast tv chain - encompassing both older traditional and more modern IP, Software solutions Previous experience working in a support role within Broadcast Engineering A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching Understanding of Broadcast IP standards and implementation including SMPTE 2022, SMPTE 2110, AoIP (AES67) and PTP Competency with IT and computer networking Proven experience with Log interrogation A structured and analytical mindset when diagnosing technical problems - through logical reasoning and systematic troubleshooting Shift Pattern You will be required to work a shift pattern that covers a 7-day fortnight. This would normally be comprised of Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. This would lead onto night shift cover later down the line covering the wider team responsibilities. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: "Access to free NOW, for streaming all your favourite shows A generous pension package Private healthcare Discounted mobile and broadband Content technology and innovation Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content! Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Your office space Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer
Kinetech is supporting the hire of a Service Support Analyst to deliver high-quality first and second-line IT support within a professional services environment. This role is ideal for someone who enjoys problem-solving, user interaction and working across modern Microsoft technologies. What youll be doing: Providing 1st & 2nd line IT support across incidents and service requests Supporting Windows 11 click apply for full job details
Apr 20, 2026
Full time
Kinetech is supporting the hire of a Service Support Analyst to deliver high-quality first and second-line IT support within a professional services environment. This role is ideal for someone who enjoys problem-solving, user interaction and working across modern Microsoft technologies. What youll be doing: Providing 1st & 2nd line IT support across incidents and service requests Supporting Windows 11 click apply for full job details
At American Golf, we are more than a retailer we are a community united by a shared passion for the game. As Europe's leading golf retailer, we strive to provide everything a golfer needs while creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business, ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided by five core values, which shape how we work, what we expect from each other, and how we support every area of the business: Passion - Creating an environment where people and technology can thrive.Respect - Supporting colleagues with professionalism, empathy, and collaboration.Integrity - Ensuring systems and support are delivered with transparency and accountability.Drive - Continuously improving our IT service and responding with pace and purpose.Expertise - Applying strong technical knowledge to provide high-quality support. These values are at the heart of everything we do - and we're looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety of hardware and software issues, handling both 1st and selected 2nd line incidents. Log and manage tickets accurately, ensuring timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation's migration from on-premise infrastructure to cloud platforms. Manage user accounts, password resets, access permissions, and identity issues using Microsoft Entra ID and Microsoft 365. Hardware & Core Business Systems Install, configure, and maintain software, hardware, end-user devices, and business-critical systems. Provide support for retail EPOS hardware and Microsoft Navision to ensure operational continuity. Conduct regular updates and preventative maintenance, ensuring system stability and security. Documentation & Collaboration Maintain accurate records of IT assets, procedures, and configurations. Create and update user guides, knowledge base articles, and documentation. Provide user training and best-practice guidance. Work collaboratively with Store Teams, Area Managers, Profit Protection, IT Operations, and external partners. What We're Looking For Proven experience in a 1st Line IT Service Desk role, with the ability to resolve a broad range of issues. Experience supporting Microsoft Azure and Entra ID; exposure to AWS beneficial. Familiarity with retail systems such as Microsoft Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. Excellent communication skills and a customer-centric mindset. Ability to manage multiple priorities and remain calm under pressure. A proactive, solutions-focused approach and willingness to continuously learn. A degree in IT, Computer Science, or related discipline is an advantage but not essential. Why Join Us At American Golf, you'll join a team that values people as much as performance. You will be part of a supportive, growing IT function where your skills, ideas, and curiosity will contribute directly to the success of our business. If you're passionate about delivering great IT support and thrive in a dynamic, collaborative environment, we'd love to hear from you.
Apr 20, 2026
Full time
At American Golf, we are more than a retailer we are a community united by a shared passion for the game. As Europe's leading golf retailer, we strive to provide everything a golfer needs while creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business, ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided by five core values, which shape how we work, what we expect from each other, and how we support every area of the business: Passion - Creating an environment where people and technology can thrive.Respect - Supporting colleagues with professionalism, empathy, and collaboration.Integrity - Ensuring systems and support are delivered with transparency and accountability.Drive - Continuously improving our IT service and responding with pace and purpose.Expertise - Applying strong technical knowledge to provide high-quality support. These values are at the heart of everything we do - and we're looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety of hardware and software issues, handling both 1st and selected 2nd line incidents. Log and manage tickets accurately, ensuring timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation's migration from on-premise infrastructure to cloud platforms. Manage user accounts, password resets, access permissions, and identity issues using Microsoft Entra ID and Microsoft 365. Hardware & Core Business Systems Install, configure, and maintain software, hardware, end-user devices, and business-critical systems. Provide support for retail EPOS hardware and Microsoft Navision to ensure operational continuity. Conduct regular updates and preventative maintenance, ensuring system stability and security. Documentation & Collaboration Maintain accurate records of IT assets, procedures, and configurations. Create and update user guides, knowledge base articles, and documentation. Provide user training and best-practice guidance. Work collaboratively with Store Teams, Area Managers, Profit Protection, IT Operations, and external partners. What We're Looking For Proven experience in a 1st Line IT Service Desk role, with the ability to resolve a broad range of issues. Experience supporting Microsoft Azure and Entra ID; exposure to AWS beneficial. Familiarity with retail systems such as Microsoft Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. Excellent communication skills and a customer-centric mindset. Ability to manage multiple priorities and remain calm under pressure. A proactive, solutions-focused approach and willingness to continuously learn. A degree in IT, Computer Science, or related discipline is an advantage but not essential. Why Join Us At American Golf, you'll join a team that values people as much as performance. You will be part of a supportive, growing IT function where your skills, ideas, and curiosity will contribute directly to the success of our business. If you're passionate about delivering great IT support and thrive in a dynamic, collaborative environment, we'd love to hear from you.
LexisNexis Risk Solutions
Cardiff, South Glamorgan
Customer Service & Operations Technical Customer Support Analyst LexisNexis Risk Solutions is an essential partner in the assessment of risk and the reduction of fraud in organisations and payment journeys. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, Payment efficiency and Customer Data Management. An organization that has been at the forefront of AI use and develop for over a decade, it sits perfectly in the world of data owner and solution provider. About the Team Our teams are collaborative, forward thinking, and agile. We support multiple products with a challenging and exciting set of features and provide real opportunity for our teams to contribute to the success of the organisation. As a Technical Customer Support Analyst, you will be a vital member of our team working with a diverse range of technologies and disciplines. You will enjoy working in a friendly environment and benefit from our investment in staff. The Customer Support Teams' primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team play a critical part in providing our customers with an excellent first impression of doing business with us. The team own the SLAs around incidents; meaning issues must be ticketed, investigated and, where necessary, escalated following those timeframes. We are uniquely positioned to play a core role in coordinating with multiple key stakeholders every single day, this provides a platform to drive change and enhance our current ways of working. Culture is extremely important to us, we value trust, empowerment, and support; the successful candidate will benefit from these within the role and encourage these values amongst their peers. About the Role LexisNexis Risk Solutions is seeking a Technical Customer Support Analyst with a background in providing customer software support and a passion for data and technology, to join our Customer Support Team. The role will entail providing support for applications developed within our teams (including web applications, APIs, batch solutions and more), investigating queries relating to the applications, investigating queries relating to data, identifying root causes and interfacing with support teams, engineering teams and others to promptly resolve customer and consumer support requests. Responsibilities Providing technical support for clients and colleagues across a wide variety of functions, via multiple customer channels (including telephony, email, and live chat) Managing the lifecycle of all incidents/tickets, ensuring the incident/ticket is worked through to satisfactory conclusion and within SLA Working closely and collaboratively with colleagues where appropriate, and act as liaison point and coordinator to ensure necessary action is taken and updates provided Developing detailed technical and process documentation Acquire product knowledge to competently demonstrate the products and services we sell, so that you are the Subject Matter Expert (SME) Proactively identify process/procedure improvements Monitoring systems performance and reporting on any potential capacity issues Participation in out of hours and weekend on call support. Requirements Great customer service skills and a passion for developing and maintaining relationships Understanding of software monitoring tools Strong communication skills, both written and verbal Self motivated and diligent with excellent problem solving skills Experience within the Regulated Services industry Desirable, HPCC, Python, SQL, Power BI, understanding GDPR, task management tools like JIRA and previous experience in a technical support environment Working For You We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children CARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Apr 19, 2026
Full time
Customer Service & Operations Technical Customer Support Analyst LexisNexis Risk Solutions is an essential partner in the assessment of risk and the reduction of fraud in organisations and payment journeys. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, Payment efficiency and Customer Data Management. An organization that has been at the forefront of AI use and develop for over a decade, it sits perfectly in the world of data owner and solution provider. About the Team Our teams are collaborative, forward thinking, and agile. We support multiple products with a challenging and exciting set of features and provide real opportunity for our teams to contribute to the success of the organisation. As a Technical Customer Support Analyst, you will be a vital member of our team working with a diverse range of technologies and disciplines. You will enjoy working in a friendly environment and benefit from our investment in staff. The Customer Support Teams' primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team play a critical part in providing our customers with an excellent first impression of doing business with us. The team own the SLAs around incidents; meaning issues must be ticketed, investigated and, where necessary, escalated following those timeframes. We are uniquely positioned to play a core role in coordinating with multiple key stakeholders every single day, this provides a platform to drive change and enhance our current ways of working. Culture is extremely important to us, we value trust, empowerment, and support; the successful candidate will benefit from these within the role and encourage these values amongst their peers. About the Role LexisNexis Risk Solutions is seeking a Technical Customer Support Analyst with a background in providing customer software support and a passion for data and technology, to join our Customer Support Team. The role will entail providing support for applications developed within our teams (including web applications, APIs, batch solutions and more), investigating queries relating to the applications, investigating queries relating to data, identifying root causes and interfacing with support teams, engineering teams and others to promptly resolve customer and consumer support requests. Responsibilities Providing technical support for clients and colleagues across a wide variety of functions, via multiple customer channels (including telephony, email, and live chat) Managing the lifecycle of all incidents/tickets, ensuring the incident/ticket is worked through to satisfactory conclusion and within SLA Working closely and collaboratively with colleagues where appropriate, and act as liaison point and coordinator to ensure necessary action is taken and updates provided Developing detailed technical and process documentation Acquire product knowledge to competently demonstrate the products and services we sell, so that you are the Subject Matter Expert (SME) Proactively identify process/procedure improvements Monitoring systems performance and reporting on any potential capacity issues Participation in out of hours and weekend on call support. Requirements Great customer service skills and a passion for developing and maintaining relationships Understanding of software monitoring tools Strong communication skills, both written and verbal Self motivated and diligent with excellent problem solving skills Experience within the Regulated Services industry Desirable, HPCC, Python, SQL, Power BI, understanding GDPR, task management tools like JIRA and previous experience in a technical support environment Working For You We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children CARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Location: Gateshead, Hybrid working Salary: Competitive This is a great opportunity to join our IT team in Gateshead. As an IT Service Desk Analyst, you'll support the wider team by managing and administering user services, helping to ensure smooth and efficient IT operations across the business. If you're organised, proactive, and enjoy solving problems, this could be the perfect next step in your career. As an IT Service Desk Analyst,you'll: Administer and manage internal line-of-business software systems. Maintain, update, and create documentation to support IT processes. Support IT assets and equipment including iPads, laptops, and mobile phones, liaising with external mobile communications providers. Troubleshoot network issues and liaise with network providers to resolve them. Take incoming calls and provide remote support for IT issues. Assist with IT projects as needed. As an IT Service Desk Analyst,you'll have: A strong administrative background and the ability to carry out general administrative tasks efficiently. Effective communication skills, both verbal and written, with a professional and approachable manner. The ability to manage competing demands and work across a diverse organisation. A collaborative mindset and strong attention to detail. A logical and structured approach to problem-solving. What we offer you The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. What's in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get: Employee Ownership - You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support Life assurance cover 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year - Give back to a cause that matters to you Exclusive perks and discounts - More than 250 deals available Ongoing training and development - From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards - Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security clearance (DBS) is required for this role.
Apr 19, 2026
Full time
Location: Gateshead, Hybrid working Salary: Competitive This is a great opportunity to join our IT team in Gateshead. As an IT Service Desk Analyst, you'll support the wider team by managing and administering user services, helping to ensure smooth and efficient IT operations across the business. If you're organised, proactive, and enjoy solving problems, this could be the perfect next step in your career. As an IT Service Desk Analyst,you'll: Administer and manage internal line-of-business software systems. Maintain, update, and create documentation to support IT processes. Support IT assets and equipment including iPads, laptops, and mobile phones, liaising with external mobile communications providers. Troubleshoot network issues and liaise with network providers to resolve them. Take incoming calls and provide remote support for IT issues. Assist with IT projects as needed. As an IT Service Desk Analyst,you'll have: A strong administrative background and the ability to carry out general administrative tasks efficiently. Effective communication skills, both verbal and written, with a professional and approachable manner. The ability to manage competing demands and work across a diverse organisation. A collaborative mindset and strong attention to detail. A logical and structured approach to problem-solving. What we offer you The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. What's in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get: Employee Ownership - You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support Life assurance cover 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year - Give back to a cause that matters to you Exclusive perks and discounts - More than 250 deals available Ongoing training and development - From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards - Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security clearance (DBS) is required for this role.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. Team 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation The Opportunity Relay's Network squad builds the forecasting engine that powers every operational decision in the business. Demand forecasts drive shift release in sortation. Expansion models determine where the network grows. Parcel intelligence feeds route planning and vehicle loading. When the squad ships a better model, the impact multiplies across five consuming squads, Finance, and ultimately Relay's cost per parcel. The squad is growing from four people to ten: Data Scientists, Analysts, and a Software Engineer, each contributing to a system that spans demand forecasting, expansion modelling, parcel dimensions, sortation predictions, and demand management. That system has dependencies on Sortation, Middle Mile, Last Mile, Routing, and Commercial - plus Finance, who extend the operational forecasts into longer-range financial projections. It also supports four embedded analysts sitting in other squads across the business. As Programme Manager for the Network squad, you coordinate the delivery of this system. The role involves taking the squad's roadmap and turning it into a structured programme - tracking commitments, managing cross-squad dependencies, removing blockers, and keeping stakeholders informed. The specifics of the programme will develop as you ramp up and learn how the squad and its consuming teams work together. The squad lead sets technical direction and manages people. You work alongside them to keep the programme on track, supported by a team that values coordination and wants to deliver well. Relay operates a centralised data team of around 30 data engineers, analysts, and data scientists. The Network squad sits within this team and serves every operational squad in the business. You will work with the squad lead, the Data Scientists and analysts in the squad, and the leads of the five consuming squads. What You'll Do Coordinate the delivery programme for the Network squad: roadmap tracking, sprint management, cross-squad coordination, and dependency management across a 10-person team Manage dependencies with five consuming squads (Sortation, Middle Mile, Last Mile, Routing, Commercial) and Finance, ensuring that what Network delivers matches what those teams need and when they need it Run the squad's delivery cadence: cycle planning, triage, standups, retros, and cross-functional syncs Track commitments and surface risks early - identifying which initiatives are on track, which are slipping, and what needs to change Remove blockers that sit outside the squad: engineering dependencies, data access, stakeholder alignment, prioritisation conflicts with other squads Coordinate the work of four embedded analysts in other squads (Routing, Sortation, Middle Mile, and one TBC), ensuring alignment with Network's priorities Keep stakeholders informed with regular updates on what's shipped, what's in progress, and what's changed Support the squad lead by taking on operational coordination, freeing them to focus on technical direction, model quality, and strategic relationships Who Will Thrive in This Role? You have at least 5 years of experience in programme management, delivery management, or a similar coordination role, ideally in a technical or data-heavy environment. You have experience managing multiple workstreams. You have experience working in technical environments even if you're not a data scientist yourself. You can follow a conversation about model accuracy, forecast horizons, and pipeline reliability enough to know when something is blocked, behind, or being under-scoped. The squad will help you build domain knowledge as you ramp up. You have experience tracking commitments and following up when things stall. You bring structure to how teams track and deliver their work. You have experience coordinating across teams without direct authority - helping squads understand what's expected and when. You have experience communicating with stakeholders at different levels - giving a squad lead a quick update on a dependency, giving senior leadership a picture of the programme's health, and giving a Data Scientist an answer on when their work will be prioritised. You have experience managing dependencies and how work connects across teams. You plan for how one squad's timeline affects another's. Experience in logistics, data platforms, or forecasting environments is a plus, but what matters more is the ability to learn a complex technical domain quickly and manage a programme within it effectively. Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Apr 18, 2026
Full time
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. Team 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation The Opportunity Relay's Network squad builds the forecasting engine that powers every operational decision in the business. Demand forecasts drive shift release in sortation. Expansion models determine where the network grows. Parcel intelligence feeds route planning and vehicle loading. When the squad ships a better model, the impact multiplies across five consuming squads, Finance, and ultimately Relay's cost per parcel. The squad is growing from four people to ten: Data Scientists, Analysts, and a Software Engineer, each contributing to a system that spans demand forecasting, expansion modelling, parcel dimensions, sortation predictions, and demand management. That system has dependencies on Sortation, Middle Mile, Last Mile, Routing, and Commercial - plus Finance, who extend the operational forecasts into longer-range financial projections. It also supports four embedded analysts sitting in other squads across the business. As Programme Manager for the Network squad, you coordinate the delivery of this system. The role involves taking the squad's roadmap and turning it into a structured programme - tracking commitments, managing cross-squad dependencies, removing blockers, and keeping stakeholders informed. The specifics of the programme will develop as you ramp up and learn how the squad and its consuming teams work together. The squad lead sets technical direction and manages people. You work alongside them to keep the programme on track, supported by a team that values coordination and wants to deliver well. Relay operates a centralised data team of around 30 data engineers, analysts, and data scientists. The Network squad sits within this team and serves every operational squad in the business. You will work with the squad lead, the Data Scientists and analysts in the squad, and the leads of the five consuming squads. What You'll Do Coordinate the delivery programme for the Network squad: roadmap tracking, sprint management, cross-squad coordination, and dependency management across a 10-person team Manage dependencies with five consuming squads (Sortation, Middle Mile, Last Mile, Routing, Commercial) and Finance, ensuring that what Network delivers matches what those teams need and when they need it Run the squad's delivery cadence: cycle planning, triage, standups, retros, and cross-functional syncs Track commitments and surface risks early - identifying which initiatives are on track, which are slipping, and what needs to change Remove blockers that sit outside the squad: engineering dependencies, data access, stakeholder alignment, prioritisation conflicts with other squads Coordinate the work of four embedded analysts in other squads (Routing, Sortation, Middle Mile, and one TBC), ensuring alignment with Network's priorities Keep stakeholders informed with regular updates on what's shipped, what's in progress, and what's changed Support the squad lead by taking on operational coordination, freeing them to focus on technical direction, model quality, and strategic relationships Who Will Thrive in This Role? You have at least 5 years of experience in programme management, delivery management, or a similar coordination role, ideally in a technical or data-heavy environment. You have experience managing multiple workstreams. You have experience working in technical environments even if you're not a data scientist yourself. You can follow a conversation about model accuracy, forecast horizons, and pipeline reliability enough to know when something is blocked, behind, or being under-scoped. The squad will help you build domain knowledge as you ramp up. You have experience tracking commitments and following up when things stall. You bring structure to how teams track and deliver their work. You have experience coordinating across teams without direct authority - helping squads understand what's expected and when. You have experience communicating with stakeholders at different levels - giving a squad lead a quick update on a dependency, giving senior leadership a picture of the programme's health, and giving a Data Scientist an answer on when their work will be prioritised. You have experience managing dependencies and how work connects across teams. You plan for how one squad's timeline affects another's. Experience in logistics, data platforms, or forecasting environments is a plus, but what matters more is the ability to learn a complex technical domain quickly and manage a programme within it effectively. Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
500+ employees, 9 countries, and 1 mission - to amplify the voice of physicians globally. That is where you come in. Helping unite physicians across the world to support better patient outcomes-and even save lives- is an incredible feeling. Join us! What we're about Community: with 20+ years of tradition and innovation, our team has built the world's largest online community of 1.3M medical professionals and a trusted network of leading industry partners - and we're growing every day Innovation: our tech-first approach to the conventional worlds of physician engagement and rapid healthcare insights powers our ability to improve workflows in unique ways. Collaboration: making an impact in healthcare is serious work, but that doesn't mean we can't have a good time while we're at it. We laugh together, we don't take ourselves too seriously, and we're always trying to make our customers crack a smile. Position Summary This position will focus on creating and preparing reports to be sent to advertising clients. You will work closely with our data team to ensure data is accurate and on time. Additionally, you will work with our client success managers to respond to client questions and ensure data in our CRM system is up to date and correct. The ideal candidate is detail-oriented, proactive, and reliable, with the ability to adapt to changing requirements and take ownership of deadlines and results. Responsibilities Work directly with senior associate to ensure all reports are delivered on time to Client Success team Manage high volume of reporting requests and prioritizing/scheduling for delivery including regularly scheduled and ad hoc high priority reports Maintain data fields in CRM system per contract that requires physician level data QA large volume of reports using SQL and/or python tools Document reporting process to ensure up to date information and requirements are accessible by stakeholders Requirements Analytical and deadline-driven mindset, with the ability to prioritize tasks and manage multiple requests Critical thinking and problem-solving skills, with the ability to apply learned concepts to new scenarios Strong communication skills and ability to work collaboratively in cross-functional teams Well-organized, with a strong sense of ownership, attention to detail, and reliability in meeting deadlines Proficiency in SQL, Excel, and other MS Office tools Experience in an analytical role; Python is a plus Willingness to learn, adapt to new processes, and continuously improve skills What you'll receive in return Competitive salary Hybrid working Dynamic, high growth and challenging international environment Life assurance and income protection Private health insurance 25 days holiday plus bank holidays Gym membership And more! About Sermo Sermo is a global social platform for physicians that fosters impactful peer-to-peer collaboration & discussions through meaningful insights, data, and trends. It is the most trusted global platform for physicians with over 800,000 fully verified and licensed physicians across 150 countries. The platform enables doctors to anonymously talk real-world medicine, review treatment options via our proprietary Drug Ratings platform, collectively solve patient cases, and earn honorarium from surveys. Through Sermo's unique community, pharmaceutical and healthcare partners can drive physician awareness and gain deep understanding of brand perceptions to benefit the medical community at large. To learn more, visit
Apr 18, 2026
Full time
500+ employees, 9 countries, and 1 mission - to amplify the voice of physicians globally. That is where you come in. Helping unite physicians across the world to support better patient outcomes-and even save lives- is an incredible feeling. Join us! What we're about Community: with 20+ years of tradition and innovation, our team has built the world's largest online community of 1.3M medical professionals and a trusted network of leading industry partners - and we're growing every day Innovation: our tech-first approach to the conventional worlds of physician engagement and rapid healthcare insights powers our ability to improve workflows in unique ways. Collaboration: making an impact in healthcare is serious work, but that doesn't mean we can't have a good time while we're at it. We laugh together, we don't take ourselves too seriously, and we're always trying to make our customers crack a smile. Position Summary This position will focus on creating and preparing reports to be sent to advertising clients. You will work closely with our data team to ensure data is accurate and on time. Additionally, you will work with our client success managers to respond to client questions and ensure data in our CRM system is up to date and correct. The ideal candidate is detail-oriented, proactive, and reliable, with the ability to adapt to changing requirements and take ownership of deadlines and results. Responsibilities Work directly with senior associate to ensure all reports are delivered on time to Client Success team Manage high volume of reporting requests and prioritizing/scheduling for delivery including regularly scheduled and ad hoc high priority reports Maintain data fields in CRM system per contract that requires physician level data QA large volume of reports using SQL and/or python tools Document reporting process to ensure up to date information and requirements are accessible by stakeholders Requirements Analytical and deadline-driven mindset, with the ability to prioritize tasks and manage multiple requests Critical thinking and problem-solving skills, with the ability to apply learned concepts to new scenarios Strong communication skills and ability to work collaboratively in cross-functional teams Well-organized, with a strong sense of ownership, attention to detail, and reliability in meeting deadlines Proficiency in SQL, Excel, and other MS Office tools Experience in an analytical role; Python is a plus Willingness to learn, adapt to new processes, and continuously improve skills What you'll receive in return Competitive salary Hybrid working Dynamic, high growth and challenging international environment Life assurance and income protection Private health insurance 25 days holiday plus bank holidays Gym membership And more! About Sermo Sermo is a global social platform for physicians that fosters impactful peer-to-peer collaboration & discussions through meaningful insights, data, and trends. It is the most trusted global platform for physicians with over 800,000 fully verified and licensed physicians across 150 countries. The platform enables doctors to anonymously talk real-world medicine, review treatment options via our proprietary Drug Ratings platform, collectively solve patient cases, and earn honorarium from surveys. Through Sermo's unique community, pharmaceutical and healthcare partners can drive physician awareness and gain deep understanding of brand perceptions to benefit the medical community at large. To learn more, visit
Service Desk IT Analyst needed in Norwich This is a temporary contract initially paying £14.42ph PAYE The reference number is: 000A DA11 / 1 The successful candidate will deliver a first-class customer service and will be the first point of contact for IT Support queries, working within the ITIL framework and to tight deadlines using remote support tools. They will champion a customer-led culture, working across IT to help embed and enhance the end-to-end customer experience and will monitor service delivery channels (human, digital, automated and self-service), resolving or escalating issues. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared.
Apr 18, 2026
Full time
Service Desk IT Analyst needed in Norwich This is a temporary contract initially paying £14.42ph PAYE The reference number is: 000A DA11 / 1 The successful candidate will deliver a first-class customer service and will be the first point of contact for IT Support queries, working within the ITIL framework and to tight deadlines using remote support tools. They will champion a customer-led culture, working across IT to help embed and enhance the end-to-end customer experience and will monitor service delivery channels (human, digital, automated and self-service), resolving or escalating issues. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared.
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: London, UK or Lisbon, Portugal or Kuala Lumpur, Malasia Role Summary The Infrastructure Services Analyst is a foundational execution role within Cloudflare's Integrated Hardware Systems team, supporting the delivery of outsourced data center and infrastructure services that enable global hardware deployments at scale. This role focuses on day-to-day service execution, delivery tracking, and operational follow through across Cloudflare's data center footprint. The analyst works closely with internal cross functional partners and external service providers to identify risks, track performance, and ensure services are delivered reliably and consistently. Role Responsibilities Support the execution and oversight of outsourced data center and infrastructure services supporting hardware deployment and lifecycle operations. Track service delivery related to rack installation, deployment support, remote hands, and in data center activities, ensuring work is completed to defined expectations. Identify delivery risks, service, and recurring issues, escalating concerns and supporting resolution as needed. Analyze service performance, deployment trends, and vendor metrics to support operational insight and reporting. Maintain dashboards, trackers, and recurring operational reports used to monitor execution and service health. Support service reviews, readiness assessments, and onboarding activities for new sites and deployment waves. Serve as an operational liaison between Integrated Hardware Systems, Infrastructure Operations, Engineering, Procurement, and external service vendors to ensure clarity on responsibilities, handoffs, and escalation paths. Role Requirements (Must Have Skills) Experience supporting infrastructure operations, data center services, or hardware deployment activities. Familiarity with data center environments, rack level hardware, or infrastructure build out processes. Strong analytical skills with experience using spreadsheets, dashboards, or trackers to monitor execution and performance. Comfort working with operational metrics, SLAs, and service indicators. Clear written and verbal communication skills, with the ability to coordinate across teams and with external vendors. Strong sense of ownership, follow through, and accountability in execution heavy environments. Ability to operate effectively in fast moving, operationally complex settings. Nice to Have Skills Experience working with outsourced service providers or vendor managed operational models. Exposure to large scale infrastructure deployments or global data center operations. Familiarity with service reviews, vendor evaluations, or commercial performance tracking. What Makes Cloudflare Special? We're not just a highly ambitious, large scale technology company. We're a highly ambitious, large scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost. Athenian Project In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e mail at or via mail at 101 Townsend St. San Francisco, CA 94107.
Apr 18, 2026
Full time
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: London, UK or Lisbon, Portugal or Kuala Lumpur, Malasia Role Summary The Infrastructure Services Analyst is a foundational execution role within Cloudflare's Integrated Hardware Systems team, supporting the delivery of outsourced data center and infrastructure services that enable global hardware deployments at scale. This role focuses on day-to-day service execution, delivery tracking, and operational follow through across Cloudflare's data center footprint. The analyst works closely with internal cross functional partners and external service providers to identify risks, track performance, and ensure services are delivered reliably and consistently. Role Responsibilities Support the execution and oversight of outsourced data center and infrastructure services supporting hardware deployment and lifecycle operations. Track service delivery related to rack installation, deployment support, remote hands, and in data center activities, ensuring work is completed to defined expectations. Identify delivery risks, service, and recurring issues, escalating concerns and supporting resolution as needed. Analyze service performance, deployment trends, and vendor metrics to support operational insight and reporting. Maintain dashboards, trackers, and recurring operational reports used to monitor execution and service health. Support service reviews, readiness assessments, and onboarding activities for new sites and deployment waves. Serve as an operational liaison between Integrated Hardware Systems, Infrastructure Operations, Engineering, Procurement, and external service vendors to ensure clarity on responsibilities, handoffs, and escalation paths. Role Requirements (Must Have Skills) Experience supporting infrastructure operations, data center services, or hardware deployment activities. Familiarity with data center environments, rack level hardware, or infrastructure build out processes. Strong analytical skills with experience using spreadsheets, dashboards, or trackers to monitor execution and performance. Comfort working with operational metrics, SLAs, and service indicators. Clear written and verbal communication skills, with the ability to coordinate across teams and with external vendors. Strong sense of ownership, follow through, and accountability in execution heavy environments. Ability to operate effectively in fast moving, operationally complex settings. Nice to Have Skills Experience working with outsourced service providers or vendor managed operational models. Exposure to large scale infrastructure deployments or global data center operations. Familiarity with service reviews, vendor evaluations, or commercial performance tracking. What Makes Cloudflare Special? We're not just a highly ambitious, large scale technology company. We're a highly ambitious, large scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost. Athenian Project In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e mail at or via mail at 101 Townsend St. San Francisco, CA 94107.
1st Line Service Desk Analyst ROLE PURPOSE The 1st Line Service Desk Analyst is the first point of contact for Oak Furnitureland colleagues who need IT support. The analyst logs, triages and resolves most incidents and service requests, keeps users informed throughout the process and hands over complex issues to 2nd Line support with clear notes. Accurate ticket data, clear communication and concise "how-to" guides drive fast resolution and high customer satisfaction. This role is be based in our Swindon head office 5 days a week and includes Saturday morning cover on a rota basis (half-day about once every four weeks) with time off in lieu. CORE RESPONSIBILITIES Receive and log all calls, emails and self-service tickets within service-level targets, assigning correct priority and category. Resolve routine requests such as password resets, MFA unlocks, starter and leaver account actions, printer queue clears, VPN issues and common Microsoft 365 problems. Build or re-image Windows laptops, troubleshoot peripherals and phones, reinstall standard applications and verify basic network connectivity. Provide regular status updates, set clear expectations on resolution times and confirm user satisfaction before closing tickets. Escalate unresolved or complex incidents to 2nd Line with diagnostics, steps taken and user-impact notes. Create or update quick-reference guides whenever new fixes are identified to assist colleagues and improve service efficiency. ESSENTIAL SKILLS AND EXPERIENCE Customer-centred mindset with a genuine desire to help colleagues. Clear, confident communicator able to explain technical issues in plain language. Logical problem-solver who stays calm under pressure and manages multiple priorities. High attention to detail when recording ticket data and following procedures. Proactive team player who shares knowledge and suggests service improvements. Experience in a customer-facing IT support or service-desk role. Strong troubleshooting and fault-finding abilities. Excellent verbal and written communication skills. DESIRABLE SKILLS AND EXPERIENCE Working knowledge of Windows 10/11, Microsoft 365 and Active Directory user management. Familiarity with an IT service-management or ticketing tool. ITIL Foundation certification. Exposure to basic networking concepts such as TCP IP, DNS and DHCP. Experience with Intune or another mobile-device-management platform. Understating of endpoint-security best practice. Full training and support will be offered to the successful candidate and would suit a person who has experience in a customer-facing IT support or service-desk role, looking to further develop their skills in 1st line support. BENEFITS Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation Life assurance: free cover of a minimum of two times your annual salary 25 days holiday Birthday: an additional day off for you to celebrate your birthday Pension: 4% employee contribution matched by the company Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays Free on-site parking
Apr 18, 2026
Full time
1st Line Service Desk Analyst ROLE PURPOSE The 1st Line Service Desk Analyst is the first point of contact for Oak Furnitureland colleagues who need IT support. The analyst logs, triages and resolves most incidents and service requests, keeps users informed throughout the process and hands over complex issues to 2nd Line support with clear notes. Accurate ticket data, clear communication and concise "how-to" guides drive fast resolution and high customer satisfaction. This role is be based in our Swindon head office 5 days a week and includes Saturday morning cover on a rota basis (half-day about once every four weeks) with time off in lieu. CORE RESPONSIBILITIES Receive and log all calls, emails and self-service tickets within service-level targets, assigning correct priority and category. Resolve routine requests such as password resets, MFA unlocks, starter and leaver account actions, printer queue clears, VPN issues and common Microsoft 365 problems. Build or re-image Windows laptops, troubleshoot peripherals and phones, reinstall standard applications and verify basic network connectivity. Provide regular status updates, set clear expectations on resolution times and confirm user satisfaction before closing tickets. Escalate unresolved or complex incidents to 2nd Line with diagnostics, steps taken and user-impact notes. Create or update quick-reference guides whenever new fixes are identified to assist colleagues and improve service efficiency. ESSENTIAL SKILLS AND EXPERIENCE Customer-centred mindset with a genuine desire to help colleagues. Clear, confident communicator able to explain technical issues in plain language. Logical problem-solver who stays calm under pressure and manages multiple priorities. High attention to detail when recording ticket data and following procedures. Proactive team player who shares knowledge and suggests service improvements. Experience in a customer-facing IT support or service-desk role. Strong troubleshooting and fault-finding abilities. Excellent verbal and written communication skills. DESIRABLE SKILLS AND EXPERIENCE Working knowledge of Windows 10/11, Microsoft 365 and Active Directory user management. Familiarity with an IT service-management or ticketing tool. ITIL Foundation certification. Exposure to basic networking concepts such as TCP IP, DNS and DHCP. Experience with Intune or another mobile-device-management platform. Understating of endpoint-security best practice. Full training and support will be offered to the successful candidate and would suit a person who has experience in a customer-facing IT support or service-desk role, looking to further develop their skills in 1st line support. BENEFITS Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation Life assurance: free cover of a minimum of two times your annual salary 25 days holiday Birthday: an additional day off for you to celebrate your birthday Pension: 4% employee contribution matched by the company Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays Free on-site parking
A leading furniture retailer based in Swindon is seeking a 1st Line Service Desk Analyst to provide IT support to its colleagues. The role involves logging and resolving incidents, ensuring customer satisfaction, and escalating complex issues. The ideal candidate will exhibit a customer-centred mindset, have strong troubleshooting abilities, and excel in both verbal and written communication. The position includes essential benefits such as employee discounts, life assurance, and a pension plan.
Apr 17, 2026
Full time
A leading furniture retailer based in Swindon is seeking a 1st Line Service Desk Analyst to provide IT support to its colleagues. The role involves logging and resolving incidents, ensuring customer satisfaction, and escalating complex issues. The ideal candidate will exhibit a customer-centred mindset, have strong troubleshooting abilities, and excel in both verbal and written communication. The position includes essential benefits such as employee discounts, life assurance, and a pension plan.
Because we strive to put people first. Culture, our way Technology at Primark What's a career at Primark all about? The positive impact you're making, the experiences you're having and the people you're with. You're our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way. Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you'll contribute your unique skills to fuel our technological advancements. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Healthcare, Potential Bonus, 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. What You'll Do as a Security Operations Analyst We want you to feel challenged and inspired. Here, you'll develop your skills across a range of responsibilities: Maintain expert knowledge of security technologies, continuously improving processes, documentation, and system capabilities. Manage security tickets, triage alerts, and perform in depth analysis of incidents, threats, vulnerabilities, and trends. Ensure comprehensive coverage and accuracy across security tools, asset inventories, procedures, and SOC documentation. Lead or support incident coordination, post incident reviews, and forensic activities with internal teams and third party partners. Develop and deliver security metrics, reports, and recommendations to strengthen detection, response, and vulnerability management. Contribute to SOC operations, standardising processes, informing tooling decisions, and supporting broader cybersecurity planning and validation efforts. What You'll Bring 4+ years' experience in enterprise cybersecurity across cloud and on prem environments, with strong foundations in networking, operating systems, and security engineering. Proven background in Security Operations, including incident response, investigations, vulnerability analysis, and understanding of modern attack techniques. Strong communication skills with the ability to collaborate effectively in multi skilled teams and deliver high quality, process driven work. Demonstrated aptitude for rapid learning, self direction, and performing well in a fast paced operational environment. Ability to analyse complex situations, balance risks, draw logical conclusions, and recommend effective security actions. Holds a relevant degree or equivalent experience; security or IT certifications (e.g., Security+, CISSP, Azure/AWS certs) considered desirable. Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours. About Primark At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. Our fashion isn't one size fits all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. REQ ID: JR-7201
Apr 17, 2026
Full time
Because we strive to put people first. Culture, our way Technology at Primark What's a career at Primark all about? The positive impact you're making, the experiences you're having and the people you're with. You're our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way. Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you'll contribute your unique skills to fuel our technological advancements. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Healthcare, Potential Bonus, 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. What You'll Do as a Security Operations Analyst We want you to feel challenged and inspired. Here, you'll develop your skills across a range of responsibilities: Maintain expert knowledge of security technologies, continuously improving processes, documentation, and system capabilities. Manage security tickets, triage alerts, and perform in depth analysis of incidents, threats, vulnerabilities, and trends. Ensure comprehensive coverage and accuracy across security tools, asset inventories, procedures, and SOC documentation. Lead or support incident coordination, post incident reviews, and forensic activities with internal teams and third party partners. Develop and deliver security metrics, reports, and recommendations to strengthen detection, response, and vulnerability management. Contribute to SOC operations, standardising processes, informing tooling decisions, and supporting broader cybersecurity planning and validation efforts. What You'll Bring 4+ years' experience in enterprise cybersecurity across cloud and on prem environments, with strong foundations in networking, operating systems, and security engineering. Proven background in Security Operations, including incident response, investigations, vulnerability analysis, and understanding of modern attack techniques. Strong communication skills with the ability to collaborate effectively in multi skilled teams and deliver high quality, process driven work. Demonstrated aptitude for rapid learning, self direction, and performing well in a fast paced operational environment. Ability to analyse complex situations, balance risks, draw logical conclusions, and recommend effective security actions. Holds a relevant degree or equivalent experience; security or IT certifications (e.g., Security+, CISSP, Azure/AWS certs) considered desirable. Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours. About Primark At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. Our fashion isn't one size fits all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. REQ ID: JR-7201
Service Desk Analyst Department: Information Technology Employment Type: Full Time Location: London Description Why Bates Wells? We're an award winning, purpose driven City law firm. We were the first UK law firm to become a B Corp and are the highest scoring global law firm in the B Corp community. Globally recognised as the market leading UK firm for charities and purpose driven organisations, our commercial teams are also using law as a force for good and driving change from the inside out. Our values are key to our success, and you'll be able to make a real impact from day one. Come and join the firm with a standout and authentic commitment to a triple bottom line, where we never prioritise profit over people and planet. The role We are looking for a motivated and enthusiastic Service Desk Analyst to join our IT team. You will be the first point of contact for IT support across the firm, assisting colleagues with first line IT requests, account setup, hardware preparation and mobile device management. This role offers excellent opportunities to learn, develop and progress, providing a strong foundation in IT support. You'll need strong customer service skills, good problem solving ability and confidence working in a fast paced environment. A friendly, helpful approach is essential. Key Responsibilities Provide technical support to colleagues across the firm, onsite and remotely Install, configure and maintain hardware and software (laptops, printers, mobile devices) Troubleshoot Windows OS, MS 365, mobile and in house legal applications Support legal document production tools and workflows Manage user accounts and access to applications Maintain IT asset records and documentation Support meeting room technology, including AV and conferencing tools (Teams/Zoom) Assist with network connectivity, VPN access and remote working setups Resolve issues within agreed SLAs and elevate when needed Work with external vendors and IT providers Manage mobile device setup, enrolment and support (MDM, Intune) Manage the joiners movers leavers process, including account creation and hardware allocation Assist with hardware imaging, setup and deployment Participate in on call or out of hours support where required Desirable: Exposure to ITSM tools, basic ITIL knowledge, or certifications such as CompTIA A+, ITIL Foundation, or Azure Fundamentals. About You 1-2 years of Service Desk experience, ideally in legal or professional services Strong interest in IT and technology Confident, friendly and client focused with strong customer service skills Good problem solving and troubleshooting ability Basic understanding of network infrastructure Proactive, organised and able to manage multiple tasks Strong communication skills Comfortable building relationships across the firm About our IT Team Our IT team totals 13 people and is made up of the Infrastructure & Applications, Service Desk and IT training and business engagement teams. We work cohesively and interact daily to support the business and their needs. What are we like to work for? Impact Driven Purpose: We align profit with social purpose to create lasting positive impact for our people, communities and planet. Committed to the Climate: Through our Climate & Nature Group, we reduce environmental impact and support a just transition to net zero. Championing Inclusion: We foster a diverse and inclusive culture where creativity and innovation thrive. Flexible and Hybrid Working: Our hybrid model supports balance, with at least two office days per week. Progressive Benefits: We offer sustainable pensions, IVF support, private healthcare and a range of wellbeing and personal development benefits. At Bates Wells, equity, diversity and inclusion are part of who we are and how we work. As a B Corp and purpose driven law firm, we're committed to building a workplace that is fair, inclusive and representative of all.
Apr 17, 2026
Full time
Service Desk Analyst Department: Information Technology Employment Type: Full Time Location: London Description Why Bates Wells? We're an award winning, purpose driven City law firm. We were the first UK law firm to become a B Corp and are the highest scoring global law firm in the B Corp community. Globally recognised as the market leading UK firm for charities and purpose driven organisations, our commercial teams are also using law as a force for good and driving change from the inside out. Our values are key to our success, and you'll be able to make a real impact from day one. Come and join the firm with a standout and authentic commitment to a triple bottom line, where we never prioritise profit over people and planet. The role We are looking for a motivated and enthusiastic Service Desk Analyst to join our IT team. You will be the first point of contact for IT support across the firm, assisting colleagues with first line IT requests, account setup, hardware preparation and mobile device management. This role offers excellent opportunities to learn, develop and progress, providing a strong foundation in IT support. You'll need strong customer service skills, good problem solving ability and confidence working in a fast paced environment. A friendly, helpful approach is essential. Key Responsibilities Provide technical support to colleagues across the firm, onsite and remotely Install, configure and maintain hardware and software (laptops, printers, mobile devices) Troubleshoot Windows OS, MS 365, mobile and in house legal applications Support legal document production tools and workflows Manage user accounts and access to applications Maintain IT asset records and documentation Support meeting room technology, including AV and conferencing tools (Teams/Zoom) Assist with network connectivity, VPN access and remote working setups Resolve issues within agreed SLAs and elevate when needed Work with external vendors and IT providers Manage mobile device setup, enrolment and support (MDM, Intune) Manage the joiners movers leavers process, including account creation and hardware allocation Assist with hardware imaging, setup and deployment Participate in on call or out of hours support where required Desirable: Exposure to ITSM tools, basic ITIL knowledge, or certifications such as CompTIA A+, ITIL Foundation, or Azure Fundamentals. About You 1-2 years of Service Desk experience, ideally in legal or professional services Strong interest in IT and technology Confident, friendly and client focused with strong customer service skills Good problem solving and troubleshooting ability Basic understanding of network infrastructure Proactive, organised and able to manage multiple tasks Strong communication skills Comfortable building relationships across the firm About our IT Team Our IT team totals 13 people and is made up of the Infrastructure & Applications, Service Desk and IT training and business engagement teams. We work cohesively and interact daily to support the business and their needs. What are we like to work for? Impact Driven Purpose: We align profit with social purpose to create lasting positive impact for our people, communities and planet. Committed to the Climate: Through our Climate & Nature Group, we reduce environmental impact and support a just transition to net zero. Championing Inclusion: We foster a diverse and inclusive culture where creativity and innovation thrive. Flexible and Hybrid Working: Our hybrid model supports balance, with at least two office days per week. Progressive Benefits: We offer sustainable pensions, IVF support, private healthcare and a range of wellbeing and personal development benefits. At Bates Wells, equity, diversity and inclusion are part of who we are and how we work. As a B Corp and purpose driven law firm, we're committed to building a workplace that is fair, inclusive and representative of all.
ABOUT US SINE Digital is a global leader in media, technology, and insights for the live entertainment industry. With offices in London and New York, we partner with world-class cultural institutions and global brands to drive digital and AI transformation, delivering data-led marketing strategies that maximise ticket sales, elevate brand awareness, and deepen audience engagement. Our clients include many of the most iconic productions in the West End and on Broadway, alongside some of the world's foremost cultural organisations such as The Royal Ballet & Opera (formerly the Royal Opera House), Nederlander Theatres, LW Theatres, LW Tickets, and The Royal Court. ABOUT THE ROLE We are looking for an ambitious and driven Consumer Insights Analyst to join our Data & Insights team. The successful candidate will play a pivotal role in delivering data-led insights to both our UK and US clients, helping them make informed decisions that enhance their marketing and audience strategies. This is not a purely technical or BI-focused analytics role. It is centred on consumer insights, audience behaviour, and storytelling. As a Consumer Insights Analyst, you will analyse audience and consumer data to uncover meaningful insights and translate them into clear, compelling narratives for both internal teams and clients. Your work will directly influence marketing strategy, creative direction, and campaign optimisation. A key aspect of this role is delivering client-facing insights and ensuring clients understand the impact of their digital marketing and audience engagement strategies. You will take ownership of developing insight-driven outputs and recommendations, helping refine media strategy through structured analysis. You will contribute to audience segmentation and behavioural analysis, support the preparation and structuring of data for analysis, and work across a variety of insight projects. This is a dynamic and collaborative role with opportunities to work on high-profile marketing intelligence projects across digital and offline channels. KEY RESPONSIBILITIES Support the delivery of insight-driven analysis for client campaigns and new business pitches Analyse campaign performance and audience data to identify trends, patterns, and opportunities Help create clear, engaging reports and presentations tailored to different audiences Contribute to client-facing deliverables, with increasing exposure over time Assist in creative performance analysis, helping improve messaging and engagement Use a mix of data sources such as social listening, search trends, and survey data to build a holistic view of audiences Work with tools such as GWI, Pulsar, Glimpse, and BuzzSumo to explore audience behaviour Support the development and maintenance of ad-hoc insights dashboards (Tableau, Looker Studio, etc.) Contribute ideas on how to improve insight generation, storytelling, and processes. Essential Skills & Experience At least 1 year of experience working with consumer insights, audience research, or behavioural data Exposure to or experience with consumer research tools or data sources (e.g. social listening, search data, surveys, GWI, etc.) Ability to own end-to-end delivery of insight reports (with support) Ability to manage multiple projects simultaneously Delivering work to deadlines and client standards Taking briefs and turning them into structured outputs independently (over time) Ability to interpret data and communicate findings clearly Basic understanding of digital marketing or analytics, including channels such as paid search, SEO, programmatic and paid social Comfortable with tools like Excel / Google Sheets Experience with Looker Studio, or similar, is a bonus. Non-Negotiables (Core Mindset) Structured thinking Attention to detail/accuracy Ability to follow and apply consultancy research frameworks Ability to present insights clearly and confidently (even if early stage) Translate data into simple, actionable stories Keen to learn and grow quickly in a fast-paced environment Proactive - you take initiative rather than waiting for direction Adaptable - comfortable working across different projects and challenges Innovative thinker - you enjoy exploring new ideas and approaches Strong interest in psychology, human behaviour, and audience insight. Secondary Strengths (Nice to Have) Exposure to research tools (e.g. social listening, surveys, audience platforms) Interest in technology, data, or coding (no need to be highly technical) Comfortable or motivated to become client-facing and build relationships Curious mindset with a genuine interest in how things work and why. Tech (you'll be exposed to) Tableau / Looker Studio Audience & research tools (GWI, Pulsar, Brandwatch, Buzzsumo, YouGov etc.) Digital marketing platforms (Google, Meta, etc.) Why this role? Work with high-profile clients across entertainment and culture Build a strong foundation in data, insights, and strategy Gain client-facing experience early in your career Be part of a collaborative, curious, and ambitious team. ADDITIONAL INFORMATION Please note: This role is focused on consumer insights, audience behaviour, and storytelling. We encourage applications from candidates with relevant experience in these areas. If your background is primarily in highly technical analytics, engineering, or BI without a focus on consumer insights, this role is unlikely to be the right fit. 25-day holiday allowance excluding Bank Holidays (plus extra time off over Christmas) One extra day's holiday accrued for each of the first three years of service Competitive salary benchmarked annually Early Friday finish (3pm) - subject to business requirements Enhanced family-friendly and personal leave policies Health cash plan (after 3 months) and employee assistance programme Hybrid working (Tuesday-Thursday in the office with the option to work remotely on Mondays and Fridays) Working from home equipment allowance Free tickets to live events Structured personal development and training programmes Opportunities to attend industry conferences and shape agency culture. At SINE Digital, we're committed to creating a workplace where people feel respected, valued, and empowered to thrive - just as they are. We believe that diverse perspectives and lived experiences are key to driving innovation, and we're proud to be an equal opportunity employer. Inclusion is more than a policy, it's part of our culture. We welcome talent from all backgrounds, regardless of race, colour, religion, gender identity, sexual orientation, age, nationality, disability, marital status, or any other aspect of identity. If you require any adjustments or support during the recruitment process, let us know at
Apr 17, 2026
Full time
ABOUT US SINE Digital is a global leader in media, technology, and insights for the live entertainment industry. With offices in London and New York, we partner with world-class cultural institutions and global brands to drive digital and AI transformation, delivering data-led marketing strategies that maximise ticket sales, elevate brand awareness, and deepen audience engagement. Our clients include many of the most iconic productions in the West End and on Broadway, alongside some of the world's foremost cultural organisations such as The Royal Ballet & Opera (formerly the Royal Opera House), Nederlander Theatres, LW Theatres, LW Tickets, and The Royal Court. ABOUT THE ROLE We are looking for an ambitious and driven Consumer Insights Analyst to join our Data & Insights team. The successful candidate will play a pivotal role in delivering data-led insights to both our UK and US clients, helping them make informed decisions that enhance their marketing and audience strategies. This is not a purely technical or BI-focused analytics role. It is centred on consumer insights, audience behaviour, and storytelling. As a Consumer Insights Analyst, you will analyse audience and consumer data to uncover meaningful insights and translate them into clear, compelling narratives for both internal teams and clients. Your work will directly influence marketing strategy, creative direction, and campaign optimisation. A key aspect of this role is delivering client-facing insights and ensuring clients understand the impact of their digital marketing and audience engagement strategies. You will take ownership of developing insight-driven outputs and recommendations, helping refine media strategy through structured analysis. You will contribute to audience segmentation and behavioural analysis, support the preparation and structuring of data for analysis, and work across a variety of insight projects. This is a dynamic and collaborative role with opportunities to work on high-profile marketing intelligence projects across digital and offline channels. KEY RESPONSIBILITIES Support the delivery of insight-driven analysis for client campaigns and new business pitches Analyse campaign performance and audience data to identify trends, patterns, and opportunities Help create clear, engaging reports and presentations tailored to different audiences Contribute to client-facing deliverables, with increasing exposure over time Assist in creative performance analysis, helping improve messaging and engagement Use a mix of data sources such as social listening, search trends, and survey data to build a holistic view of audiences Work with tools such as GWI, Pulsar, Glimpse, and BuzzSumo to explore audience behaviour Support the development and maintenance of ad-hoc insights dashboards (Tableau, Looker Studio, etc.) Contribute ideas on how to improve insight generation, storytelling, and processes. Essential Skills & Experience At least 1 year of experience working with consumer insights, audience research, or behavioural data Exposure to or experience with consumer research tools or data sources (e.g. social listening, search data, surveys, GWI, etc.) Ability to own end-to-end delivery of insight reports (with support) Ability to manage multiple projects simultaneously Delivering work to deadlines and client standards Taking briefs and turning them into structured outputs independently (over time) Ability to interpret data and communicate findings clearly Basic understanding of digital marketing or analytics, including channels such as paid search, SEO, programmatic and paid social Comfortable with tools like Excel / Google Sheets Experience with Looker Studio, or similar, is a bonus. Non-Negotiables (Core Mindset) Structured thinking Attention to detail/accuracy Ability to follow and apply consultancy research frameworks Ability to present insights clearly and confidently (even if early stage) Translate data into simple, actionable stories Keen to learn and grow quickly in a fast-paced environment Proactive - you take initiative rather than waiting for direction Adaptable - comfortable working across different projects and challenges Innovative thinker - you enjoy exploring new ideas and approaches Strong interest in psychology, human behaviour, and audience insight. Secondary Strengths (Nice to Have) Exposure to research tools (e.g. social listening, surveys, audience platforms) Interest in technology, data, or coding (no need to be highly technical) Comfortable or motivated to become client-facing and build relationships Curious mindset with a genuine interest in how things work and why. Tech (you'll be exposed to) Tableau / Looker Studio Audience & research tools (GWI, Pulsar, Brandwatch, Buzzsumo, YouGov etc.) Digital marketing platforms (Google, Meta, etc.) Why this role? Work with high-profile clients across entertainment and culture Build a strong foundation in data, insights, and strategy Gain client-facing experience early in your career Be part of a collaborative, curious, and ambitious team. ADDITIONAL INFORMATION Please note: This role is focused on consumer insights, audience behaviour, and storytelling. We encourage applications from candidates with relevant experience in these areas. If your background is primarily in highly technical analytics, engineering, or BI without a focus on consumer insights, this role is unlikely to be the right fit. 25-day holiday allowance excluding Bank Holidays (plus extra time off over Christmas) One extra day's holiday accrued for each of the first three years of service Competitive salary benchmarked annually Early Friday finish (3pm) - subject to business requirements Enhanced family-friendly and personal leave policies Health cash plan (after 3 months) and employee assistance programme Hybrid working (Tuesday-Thursday in the office with the option to work remotely on Mondays and Fridays) Working from home equipment allowance Free tickets to live events Structured personal development and training programmes Opportunities to attend industry conferences and shape agency culture. At SINE Digital, we're committed to creating a workplace where people feel respected, valued, and empowered to thrive - just as they are. We believe that diverse perspectives and lived experiences are key to driving innovation, and we're proud to be an equal opportunity employer. Inclusion is more than a policy, it's part of our culture. We welcome talent from all backgrounds, regardless of race, colour, religion, gender identity, sexual orientation, age, nationality, disability, marital status, or any other aspect of identity. If you require any adjustments or support during the recruitment process, let us know at
Who are we? At Omniplex Learning, our mission is simple - to help organisations unlock their potential through exceptional digital learning, all in one place. As we reach an exciting stage in our growth, we're looking for a RevOps Manager who can create cohesion and clarity across our commercial activity, strengthening how we make decisions, prioritise work and drive performance. This is a newly created role and the first RevOps hire in the business, and you'll report directly into our Director of Business Operations, with a dotted line to our Chief Revenue Officer. What will you do? As RevOps Manager, you will shape the data, insights and processes that underpin our go to market success. You will: Surface market trends, intent signals and whitespace opportunities to help our commercial teams prioritise the highest value prospects. Own and refine our Ideal Customer Profile (ICP), ensuring our targeting evolves with the market and product strategy. Design and maintain dashboards to provide Sales Managers with clear, actionable insights on pipeline health, deal velocity, renewal risk and performance trends. Analyse patterns in won and lost deals to strengthen forecasting and qualification, and translate these into practical playbooks and executable commercial plays. Act as the link between Sales and Technology - Identify and scope automation opportunities, working with Business Systems Analysts to turn commercial challenges into workflow designs. Work with BSAs to specify AI agent configurations across our GTM stack (HubSpot, Salesforce, Outreach) - you define the what and why; the technical team owns the how. Support configuration, adoption and optimisation of our GTM systems and tools. Who are we looking for? You're a commercially minded, data driven operator who thrives on bringing structure, insight and improvement to fast moving environments. You will bring: 3-7 years' experience in Revenue Operations, Sales Operations or GTM Strategy within a B2B tech or SaaS environment. Strong data and analytics fluency - ideally including SQL, BI tools and spreadsheet modelling. Experience building dashboards, reports and commercial playbooks that drive action. Confidence partnering with senior commercial leaders and influencing decision making. Familiarity with AI/automation platforms - not as an engineer, but as someone who can design workflows and evaluate what "good" looks like. A strong understanding of SaaS revenue mechanics, pipeline management and sales processes. Hands on experience with CRM or GTM systems (e.g., HubSpot, Salesforce, Outreach). Excellent communication skills and the ability to translate complexity into clarity. What's in it for you? A competitive salary reflective of your experience Hybrid working model, with 2-3 days a week based in our office in St Albans 25 days annual leave plus bank holidays, and your birthday off Inclusive Private Medical Insurance and mental health support Group Life Insurance Enhanced family friendly policies Regular social events and team activities
Apr 17, 2026
Full time
Who are we? At Omniplex Learning, our mission is simple - to help organisations unlock their potential through exceptional digital learning, all in one place. As we reach an exciting stage in our growth, we're looking for a RevOps Manager who can create cohesion and clarity across our commercial activity, strengthening how we make decisions, prioritise work and drive performance. This is a newly created role and the first RevOps hire in the business, and you'll report directly into our Director of Business Operations, with a dotted line to our Chief Revenue Officer. What will you do? As RevOps Manager, you will shape the data, insights and processes that underpin our go to market success. You will: Surface market trends, intent signals and whitespace opportunities to help our commercial teams prioritise the highest value prospects. Own and refine our Ideal Customer Profile (ICP), ensuring our targeting evolves with the market and product strategy. Design and maintain dashboards to provide Sales Managers with clear, actionable insights on pipeline health, deal velocity, renewal risk and performance trends. Analyse patterns in won and lost deals to strengthen forecasting and qualification, and translate these into practical playbooks and executable commercial plays. Act as the link between Sales and Technology - Identify and scope automation opportunities, working with Business Systems Analysts to turn commercial challenges into workflow designs. Work with BSAs to specify AI agent configurations across our GTM stack (HubSpot, Salesforce, Outreach) - you define the what and why; the technical team owns the how. Support configuration, adoption and optimisation of our GTM systems and tools. Who are we looking for? You're a commercially minded, data driven operator who thrives on bringing structure, insight and improvement to fast moving environments. You will bring: 3-7 years' experience in Revenue Operations, Sales Operations or GTM Strategy within a B2B tech or SaaS environment. Strong data and analytics fluency - ideally including SQL, BI tools and spreadsheet modelling. Experience building dashboards, reports and commercial playbooks that drive action. Confidence partnering with senior commercial leaders and influencing decision making. Familiarity with AI/automation platforms - not as an engineer, but as someone who can design workflows and evaluate what "good" looks like. A strong understanding of SaaS revenue mechanics, pipeline management and sales processes. Hands on experience with CRM or GTM systems (e.g., HubSpot, Salesforce, Outreach). Excellent communication skills and the ability to translate complexity into clarity. What's in it for you? A competitive salary reflective of your experience Hybrid working model, with 2-3 days a week based in our office in St Albans 25 days annual leave plus bank holidays, and your birthday off Inclusive Private Medical Insurance and mental health support Group Life Insurance Enhanced family friendly policies Regular social events and team activities
