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first line support analyst
Ad Warrior
Trainee Cyber Security Analyst
Ad Warrior Cambridge, Cambridgeshire
Trainee Cyber Security Analyst No Experience Needed Launch your career in IT & Cyber Security starting today. Looking for a career change? Currently employed but want something more secure and future-focused? Or maybe you're between roles and ready for a fresh start? ITOL Recruit s Cyber Security Placement Programme is designed to help you break into one of the UK s most in-demand industries with zero experience required. Train online at your own pace and begin your journey into IT and Cyber Security in as little as 1 3 months. Please note this is a training course and fees apply. Job guaranteed complete the programme and get a job or your money back. Our candidates earn £30,000 £40,000. Why Cyber Security? Cybercrime is rising every year, and businesses of all sizes urgently need skilled professionals to protect their systems, networks, and data. Cyber Security isn t just a job it s a long-term, resilient career. How It Works Step 1 Accredited Online Training Start with globally recognised certifications from CompTIA, the industry leader in IT and Cyber Security training. CompTIA A+ (Core1 & Core2) CompTIA Network+ CompTIA Security+ These globally recognised certifications are the most requested qualifications for IT roles and provide the technical foundation required to progress into Cyber Security. Step 2 Practical Hands-On Labs Cyber Security is practical. You ll gain real-world experience through lab simulations that allow you to practise: Configuring networks Troubleshooting systems Identifying vulnerabilities Implementing security measures This hands-on experience gives you the confidence employers look for in IT professionals. Step 3 IT Technician Placement (£30K £40K) We work with you to secure your first role as an IT Technician, IT Support Analyst, or Helpdesk Engineer. While gaining real industry experience, you ll unlock your second phase of training, including: CompTIA Security+ Optional pathways such as Certified Ethical Hacker (CEH) After 2+ years of experience, you ll be positioned to move into higher-paying Cyber Security roles with average starting salaries from £45,000+. We Get You Hired . Our programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. Complete the programme, follow the process, and if you don t land a job, you get your money back. I started with no IT experience. Within months I was working in a Helpdesk role and now I m progressing into Cyber Security. The structure and support were incredible. What You Get 100% online, self-paced training Accredited, globally recognised certifications Hands-on practical lab experience 1-to-1 tutor and recruitment support Structured pathway into Cyber Security Job guarantee get a job or your money back Ready to Start? If you re analytical, motivated, and ready to protect organisations from cyber threats, we ll help you turn that ambition into a secure and rewarding career. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
Mar 05, 2026
Full time
Trainee Cyber Security Analyst No Experience Needed Launch your career in IT & Cyber Security starting today. Looking for a career change? Currently employed but want something more secure and future-focused? Or maybe you're between roles and ready for a fresh start? ITOL Recruit s Cyber Security Placement Programme is designed to help you break into one of the UK s most in-demand industries with zero experience required. Train online at your own pace and begin your journey into IT and Cyber Security in as little as 1 3 months. Please note this is a training course and fees apply. Job guaranteed complete the programme and get a job or your money back. Our candidates earn £30,000 £40,000. Why Cyber Security? Cybercrime is rising every year, and businesses of all sizes urgently need skilled professionals to protect their systems, networks, and data. Cyber Security isn t just a job it s a long-term, resilient career. How It Works Step 1 Accredited Online Training Start with globally recognised certifications from CompTIA, the industry leader in IT and Cyber Security training. CompTIA A+ (Core1 & Core2) CompTIA Network+ CompTIA Security+ These globally recognised certifications are the most requested qualifications for IT roles and provide the technical foundation required to progress into Cyber Security. Step 2 Practical Hands-On Labs Cyber Security is practical. You ll gain real-world experience through lab simulations that allow you to practise: Configuring networks Troubleshooting systems Identifying vulnerabilities Implementing security measures This hands-on experience gives you the confidence employers look for in IT professionals. Step 3 IT Technician Placement (£30K £40K) We work with you to secure your first role as an IT Technician, IT Support Analyst, or Helpdesk Engineer. While gaining real industry experience, you ll unlock your second phase of training, including: CompTIA Security+ Optional pathways such as Certified Ethical Hacker (CEH) After 2+ years of experience, you ll be positioned to move into higher-paying Cyber Security roles with average starting salaries from £45,000+. We Get You Hired . Our programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. Complete the programme, follow the process, and if you don t land a job, you get your money back. I started with no IT experience. Within months I was working in a Helpdesk role and now I m progressing into Cyber Security. The structure and support were incredible. What You Get 100% online, self-paced training Accredited, globally recognised certifications Hands-on practical lab experience 1-to-1 tutor and recruitment support Structured pathway into Cyber Security Job guarantee get a job or your money back Ready to Start? If you re analytical, motivated, and ready to protect organisations from cyber threats, we ll help you turn that ambition into a secure and rewarding career. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
Montpellier Resourcing
FLOD Risk Monitoring Manager (EMI)
Montpellier Resourcing
Up to £75,000 plus excellent bonus and benefits Are you an analytically driven payments professional with a talent for spotting patterns and managing risk in real-time? We are recruiting for a Risk Monitoring Manager on behalf of a leading UK-based FinTech EMI specializing in card issuing and acquiring. This is a hands-on First Line of Defence (1LOD) leadership role focused on protecting the merchant portfolio through rigorous transaction surveillance, fraud detection, and operational discipline. Reporting to the Head of Risk Monitoring, you will lead the day-to-day execution of monitoring activities. This role is perfect for a hands on candidate who can dive into complex data sets while supervising a team of analysts to ensure all alerts are handled with precision. Key Responsibilities of the FLOD Risk Monitoring Manager to include: Transaction & Merchant Surveillance: Manage the daily triage of transaction alerts to identify unusual, suspicious, or out-of-profile activity. Rule & Pattern Analysis: Track merchant-level fraud ratios, refund spikes, and TPV volatility to identify deteriorating performance. Team Leadership: Support, coach, and develop monitoring analysts, setting priorities and managing high-volume workflows. Risk Escalation: Maintain clear case records and escalate merchant laundering indicators or control concerns to the Head of Risk and MLRO. MI & Reporting: Produce detailed daily and weekly reports on alert volumes, chargeback exposure, and portfolio anomalies. System Optimization: Proactively refine rule sets, SOPs, and monitoring workflows to improve detection effectiveness Requirements for the successful FLOD Risk Monitoring Manager to include: We are looking for a candidate who is deeply "data-literate" and understands the mechanics of the merchant acquiring ecosystem: Industry Expertise: 4+ years of experience in merchant monitoring, fraud operations, or payment risk within a FinTech, PSP, or Acquirer . Merchant Acquiring Knowledge: Strong understanding of chargeback drivers, merchant risk indicators, and post-underwrite surveillance. Scheme & Regulatory Familiarity: Practical knowledge of Visa and Mastercard monitoring programs and UK financial crime escalation requirements. Technical Mastery: High proficiency in Excel and experience using monitoring platforms, case management tools, and BI reporting environments. Leadership Grit: Proven ability to supervise analysts and maintain high quality-assurance standards in a fast-paced environment. Why Join? This role is a central pillar in the company's risk function, offering a direct path toward senior operational leadership. Location: Modern office in Central London. Holidays: 30 days of annual leave plus bank holidays. Comprehensive Benefits: Private health insurance, employer-contributed pension, and support for professional certifications like ICA or ACAMS . This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates Resourcing Limited are those of an Employment Agency
Mar 05, 2026
Full time
Up to £75,000 plus excellent bonus and benefits Are you an analytically driven payments professional with a talent for spotting patterns and managing risk in real-time? We are recruiting for a Risk Monitoring Manager on behalf of a leading UK-based FinTech EMI specializing in card issuing and acquiring. This is a hands-on First Line of Defence (1LOD) leadership role focused on protecting the merchant portfolio through rigorous transaction surveillance, fraud detection, and operational discipline. Reporting to the Head of Risk Monitoring, you will lead the day-to-day execution of monitoring activities. This role is perfect for a hands on candidate who can dive into complex data sets while supervising a team of analysts to ensure all alerts are handled with precision. Key Responsibilities of the FLOD Risk Monitoring Manager to include: Transaction & Merchant Surveillance: Manage the daily triage of transaction alerts to identify unusual, suspicious, or out-of-profile activity. Rule & Pattern Analysis: Track merchant-level fraud ratios, refund spikes, and TPV volatility to identify deteriorating performance. Team Leadership: Support, coach, and develop monitoring analysts, setting priorities and managing high-volume workflows. Risk Escalation: Maintain clear case records and escalate merchant laundering indicators or control concerns to the Head of Risk and MLRO. MI & Reporting: Produce detailed daily and weekly reports on alert volumes, chargeback exposure, and portfolio anomalies. System Optimization: Proactively refine rule sets, SOPs, and monitoring workflows to improve detection effectiveness Requirements for the successful FLOD Risk Monitoring Manager to include: We are looking for a candidate who is deeply "data-literate" and understands the mechanics of the merchant acquiring ecosystem: Industry Expertise: 4+ years of experience in merchant monitoring, fraud operations, or payment risk within a FinTech, PSP, or Acquirer . Merchant Acquiring Knowledge: Strong understanding of chargeback drivers, merchant risk indicators, and post-underwrite surveillance. Scheme & Regulatory Familiarity: Practical knowledge of Visa and Mastercard monitoring programs and UK financial crime escalation requirements. Technical Mastery: High proficiency in Excel and experience using monitoring platforms, case management tools, and BI reporting environments. Leadership Grit: Proven ability to supervise analysts and maintain high quality-assurance standards in a fast-paced environment. Why Join? This role is a central pillar in the company's risk function, offering a direct path toward senior operational leadership. Location: Modern office in Central London. Holidays: 30 days of annual leave plus bank holidays. Comprehensive Benefits: Private health insurance, employer-contributed pension, and support for professional certifications like ICA or ACAMS . This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates Resourcing Limited are those of an Employment Agency
Data Technical Delivery Manager
Booksy Inc.
Overview A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers in creating meaningful 'me time' moments, we're in the business of helping people thrive. Working in an ever-changing scale-up where things are messy and resources are limited isn't for everyone. If you thrive in environments with fixed processes, clearly separated teams, and low tolerance for challenge, then, if we're honest, we're probably not for you. But if you enjoy imposing structure, raising standards, and acting as the calm authority between business and complex technical systems, you'll likely love it here. The people you'll like to work with and the systems you'll enjoy untangling: Role As a Data Technical Delivery Manager, reporting to the Head of Customer Data and Technology your purpose will be to turn loosely defined business questions into high-quality, executable technical work across GTM Tech, Data Engineering, and Analytics. You'll own the single intake ("front door") for all data requests, ensuring every ticket is technically complete, correctly decomposed, and transparently tracked as it moves from CRM changes, through data pipelines, and into analytics and dashboards. Day to day, that means challenging requests like "I need a dashboard" and breaking them down into the real work underneath: Do we need a new Salesforce field or object change? Does the BigQuery pipeline need to be updated? Is the semantic layer ready for analysts to use? You'll act as the quality gatekeeper, returning unclear or under-defined tickets to stakeholders, protecting engineering focus, and ensuring delivery is predictable rather than reactive. Essentially, to ensure you succeed in this role you're going to need 5+ years' experience in technical delivery, data operations, or technical project management A strong working understanding of the end-to-end data lifecycle (Salesforce BigQuery analytics tools such as Looker) Advanced, hands-on experience with Jira, including workflow design, automation, and cross-project dependency tracking Proven experience running cross-functional Agile ceremonies (stand-ups, planning, backlog refinement) for technical teams Conversational-level English (spoken and written) - English is our company language and used for all business-wide communication It will also help you to have Experience working directly with Salesforce schemas, objects, and the downstream reporting impact of schema changes A background in environments where multiple technical teams depend on each other to deliver end-to-end outcomes Certifications such as PMP, Scrum Master, or Salesforce Administrator (or equivalent real-world experience) What success looks like in your first months Launching a single, standardised intake process for all data requests Creating clear dependency visibility so teams aren't blocked by unclear hand-offs Cleaning up and restructuring existing backlogs so only "delivery-ready" work remains Benefits Some of the benefits we offer are: This is a fully remote position. We take pride in being a globally distributed team. A generous holiday allowance of 26 days plus public holidays. Access to a global learning and development program, wellness benefits, and discounts across partner platforms. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more. Our Diversity and Inclusion Commitment We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. Kindly submit your application and CV in English to ensure it is successfully reviewed.
Mar 05, 2026
Full time
Overview A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers in creating meaningful 'me time' moments, we're in the business of helping people thrive. Working in an ever-changing scale-up where things are messy and resources are limited isn't for everyone. If you thrive in environments with fixed processes, clearly separated teams, and low tolerance for challenge, then, if we're honest, we're probably not for you. But if you enjoy imposing structure, raising standards, and acting as the calm authority between business and complex technical systems, you'll likely love it here. The people you'll like to work with and the systems you'll enjoy untangling: Role As a Data Technical Delivery Manager, reporting to the Head of Customer Data and Technology your purpose will be to turn loosely defined business questions into high-quality, executable technical work across GTM Tech, Data Engineering, and Analytics. You'll own the single intake ("front door") for all data requests, ensuring every ticket is technically complete, correctly decomposed, and transparently tracked as it moves from CRM changes, through data pipelines, and into analytics and dashboards. Day to day, that means challenging requests like "I need a dashboard" and breaking them down into the real work underneath: Do we need a new Salesforce field or object change? Does the BigQuery pipeline need to be updated? Is the semantic layer ready for analysts to use? You'll act as the quality gatekeeper, returning unclear or under-defined tickets to stakeholders, protecting engineering focus, and ensuring delivery is predictable rather than reactive. Essentially, to ensure you succeed in this role you're going to need 5+ years' experience in technical delivery, data operations, or technical project management A strong working understanding of the end-to-end data lifecycle (Salesforce BigQuery analytics tools such as Looker) Advanced, hands-on experience with Jira, including workflow design, automation, and cross-project dependency tracking Proven experience running cross-functional Agile ceremonies (stand-ups, planning, backlog refinement) for technical teams Conversational-level English (spoken and written) - English is our company language and used for all business-wide communication It will also help you to have Experience working directly with Salesforce schemas, objects, and the downstream reporting impact of schema changes A background in environments where multiple technical teams depend on each other to deliver end-to-end outcomes Certifications such as PMP, Scrum Master, or Salesforce Administrator (or equivalent real-world experience) What success looks like in your first months Launching a single, standardised intake process for all data requests Creating clear dependency visibility so teams aren't blocked by unclear hand-offs Cleaning up and restructuring existing backlogs so only "delivery-ready" work remains Benefits Some of the benefits we offer are: This is a fully remote position. We take pride in being a globally distributed team. A generous holiday allowance of 26 days plus public holidays. Access to a global learning and development program, wellness benefits, and discounts across partner platforms. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more. Our Diversity and Inclusion Commitment We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. Kindly submit your application and CV in English to ensure it is successfully reviewed.
Team Lead
Betway Group
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
Mar 05, 2026
Full time
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
Ad Warrior
Business Analyst Trainee
Ad Warrior Southampton, Hampshire
Business Analyst Trainee Trainee Business Analyst No Experience Needed Build a future-proof career in Business Analysis starting today. Looking for a career change? Currently employed but want more progression and better pay? Or between jobs and ready for a fresh start? ITOL Recruit s Business Analyst Traineeship is designed to get you into one of the UK s most in-demand professions with no previous experience required . Train online at your own pace and land your first Business Analyst role in as little as 1-3 months. Please note this is a training course and fees apply. Job guaranteed complete the programme and get a job or your money back. Our candidates earn between £30,000 £60,000+ depending on experience and progression. Why Business Analysis? Every organisation needs to improve systems, processes, and performance. That s where Business Analysts come in. Below are salaries in this sector starting at lower-level positions: Junior Business Analyst: £30,000 Change Analyst: £35,000 Systems Analyst: £40,000 Business Analyst: £50,000 Senior Business Analyst: £60,000 How It Works Step 1 Business Analysis Fundamentals Learn core Business Analysis concepts, including requirements gathering, stakeholder engagement, and business process modelling. Step 2 Industry-Recognised Certifications Study towards internationally recognised qualifications including the BCS Business Analysis Foundation and additional BA certifications. You can also opt to progress to the BCS International Diploma in Business Analysis . Step 3 Exam Success Pass the required exams with full tutor support, mock tests, and structured learning materials. Step 4 CV & LinkedIn Optimisation Our recruitment team creates a professional CV, enhances your LinkedIn profile, and prepares you for interviews. We Get You Hired We re not new to this. ITOL Recruit has over 15 years experience placing candidates into business analysis, project management, and change management roles. Our programmes combine: Accredited training Certified tutors Recruitment specialists focused on placing you We don t make empty promises. Complete the programme, follow the process, and if you don t land a role, you receive a refund. Ready to Start? This is a life-changing decision, and we ll give you all the information you need to make the right one. Enquire now and one of our expert Course & Career Consultants will contact you within 4 working hours to guide you through your next steps. Start building a financially rewarding and future-proof career today.
Mar 05, 2026
Full time
Business Analyst Trainee Trainee Business Analyst No Experience Needed Build a future-proof career in Business Analysis starting today. Looking for a career change? Currently employed but want more progression and better pay? Or between jobs and ready for a fresh start? ITOL Recruit s Business Analyst Traineeship is designed to get you into one of the UK s most in-demand professions with no previous experience required . Train online at your own pace and land your first Business Analyst role in as little as 1-3 months. Please note this is a training course and fees apply. Job guaranteed complete the programme and get a job or your money back. Our candidates earn between £30,000 £60,000+ depending on experience and progression. Why Business Analysis? Every organisation needs to improve systems, processes, and performance. That s where Business Analysts come in. Below are salaries in this sector starting at lower-level positions: Junior Business Analyst: £30,000 Change Analyst: £35,000 Systems Analyst: £40,000 Business Analyst: £50,000 Senior Business Analyst: £60,000 How It Works Step 1 Business Analysis Fundamentals Learn core Business Analysis concepts, including requirements gathering, stakeholder engagement, and business process modelling. Step 2 Industry-Recognised Certifications Study towards internationally recognised qualifications including the BCS Business Analysis Foundation and additional BA certifications. You can also opt to progress to the BCS International Diploma in Business Analysis . Step 3 Exam Success Pass the required exams with full tutor support, mock tests, and structured learning materials. Step 4 CV & LinkedIn Optimisation Our recruitment team creates a professional CV, enhances your LinkedIn profile, and prepares you for interviews. We Get You Hired We re not new to this. ITOL Recruit has over 15 years experience placing candidates into business analysis, project management, and change management roles. Our programmes combine: Accredited training Certified tutors Recruitment specialists focused on placing you We don t make empty promises. Complete the programme, follow the process, and if you don t land a role, you receive a refund. Ready to Start? This is a life-changing decision, and we ll give you all the information you need to make the right one. Enquire now and one of our expert Course & Career Consultants will contact you within 4 working hours to guide you through your next steps. Start building a financially rewarding and future-proof career today.
Boston Consulting Group
Global Cybersecurity Director - Security Operations
Boston Consulting Group
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Security Continuous Monitoring Oversight Establish and lead BCG's first enterprise-wide Cybersecurity Continuous Monitoring (CSCM) program, ensuring continuous visibility into system, endpoint, network, and cloud activity. Define and implement governance models, including ownership of monitoring metrics (e.g., MTTD, MTTR, false positive rate, coverage completeness). Stand up monitoring processes and integrate telemetry sources across SIEM, EDR, identity, network, and cloud platforms. Ensure monitoring outputs are actionable, enriching detection and response activities and informing risk and compliance stakeholders. Technical Architecture & Integration Design and implement a continuous monitoring reference architecture, leveraging SIEM, SOAR, UEBA, and threat intelligence. Establish enterprise logging standards covering log coverage, retention, encryption, access, and integrity requirements. Drive automation of monitoring workflows and correlation logic to reduce dwell time and improve detection accuracy. Collaborate with threat intelligence teams to ensure real-time enrichment of event data and alignment with MITRE ATT&CK adversary tactics. Program & Capability Development Build the CCM capability from the ground up, defining the operating model, reporting cadence, and engagement with SOC, risk, and compliance. Develop and track KPIs, ensuring CCM effectiveness is measurable and communicated to senior stakeholders. Prioritize creation of top 5-10 operational dashboards and reports that provide critical enterprise visibility. Mature the function from initial operational capability (M1) toward advanced maturity, embedding continuous improvement cycles. STRATEGIC LEADERSHIP Serve as the founding leader for the CCM function, creating the strategy, roadmap, and tactical build plan. Partner with enterprise stakeholders across IT, Risk, and Security to align monitoring with business risk tolerance and resilience objectives. Influence senior leaders by translating technical telemetry insights into business-relevant intelligence. Build, inspire, and retain a high-performing team of analysts and engineers over time, leveraging both full-time staff and contractors. Advise senior leadership (via SecOPS) on monitoring-driven insights, risks, and mitigation recommendations. What You'll Bring Bachelor's degree (or equivalent). Master's preferred. 10+ years in cybersecurity operations, with at least 5 years in security monitoring, SOC leadership, or equivalent detection & response functions. Proven track record of building or maturing monitoring capabilities (SIEM, SOAR, telemetry pipelines, UEBA, threat intel integration). Knowledge of log ingestion, normalization, correlation, and enrichment processes. Familiarity with leading monitoring technologies: Splunk, DataDog, Microsoft Defender, CrowdStrike Falcon, Azure/AWS/GCP telemetry, threat intelligence platforms. Expertise in metrics-driven monitoring: defining, tracking, and reporting MTTD, MTTR, false positive rates, and coverage completeness. Familiarity with frameworks like NIST CSF, MITRE ATT&CK, and ISO 27001, with experience applying these to monitoring. Experience in threat hunting, anomaly detection, and behavioral analytics. Strong leadership skills: able to recruit, mentor, and develop a high-performing team in a newly established function. Executive presence: able to present complex monitoring data and risks to senior leadership in clear, concise business terms. Additional info COMPETENCIES: Director, Cybersecurity Continuous Monitoring Leads a critical security function with measurable business impact. Establishes foundational capabilities, manages delivery, and develops a growing team to support BCG's enterprise security posture. Technical & Functional Expertise Develops and executes the continuous monitoring strategy, aligned to enterprise security goals and SecOPS direction. Demonstrates deep technical expertise in telemetry ingestion, SIEM/SOAR integration, log management, and threat intelligence enrichment. Serves as a recognized expert in monitoring and detection, providing guidance to peers and influencing related security domains. Codifies monitoring practices and standards into repeatable processes and playbooks, reducing reliance on ad hoc approaches. Evaluates and pilots emerging monitoring technologies; ensures adoption of digital tools to scale efficiency and coverage. Problem Solving & Insight Frames monitoring and detection challenges in business-relevant terms (risk, resilience, compliance). Uses data-driven methods (metrics such as MTTD, MTTR, false positives) to identify control gaps and inform improvements. Translates complex monitoring outputs into actionable insights for stakeholders across IT, Risk, and Security. Innovates in detection methodologies, leveraging behavioral analytics, anomaly detection, and adversary simulations. Acts as a problem-solver during incidents, ensuring monitoring outputs guide rapid containment and response. Effectiveness & Value Creation Leads the build-out of the CCM function from the ground up, establishing governance, processes, and reporting. Structures, plans, and executes monitoring programs and initiatives, balancing near-term needs with long-term maturity goals. Delivers measurable outcomes (visibility, faster detection, reduced dwell time) that directly enhance business resilience. Proactively manages resources, balancing full-time staff and contractors to deliver capability within deadlines. Prioritizes actions with the highest impact on reducing enterprise cyber risk. Role Model Operates with integrity, safeguarding BCG and client data through responsible monitoring practices. Promotes a culture of transparency, accountability, and data-driven decision-making in the team. Demonstrates perseverance and adaptability in building a new function with high visibility and expectations. Creates an inclusive working environment that values diverse technical and analytical perspectives. Leads by example, modeling sustainable workload practices even under incident-driven pressure. Communication, Presence & Influence Develops and delivers clear dashboards, reports, and executive communications on monitoring outputs. Shapes perspectives by translating technical monitoring metrics into risk- and business-relevant insights. Communicates effectively across technical and non-technical audiences, ensuring alignment with IT and business leaders. Leads conversations in operational reviews, incident post-mortems, and governance forums. Encourages open dialogue within the team, and fosters credibility with cross-functional partners. Teaming & Collaboration Builds strong partnerships with SOC, Offensive Security, IT Operations, and Security Architecture teams. Develops productive relationships across regions and business units to expand telemetry coverage. Works collaboratively with compliance, risk, and audit to align monitoring with enterprise governance. Anticipates and manages conflicts in data ownership, tool coverage, and priorities, resolving them constructively. Promotes knowledge-sharing across security teams, reducing silos and strengthening collective defense. People Development & Leadership Defines the vision and purpose of the CCM function, instilling clarity and purpose for the team. Coaches and mentors analysts, engineers, and contractors to expand monitoring expertise. Provides stretch opportunities for team members to develop technical and leadership skills. Balances empowerment and oversight - ensuring autonomy in monitoring activities while maintaining governance discipline. Leads quality team meetings, defines clear objectives, and ensures alignment to SecOPS priorities. Provides frequent developmental feedback, fostering a culture of continuous learning and improvement. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws click apply for full job details
Mar 05, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Security Continuous Monitoring Oversight Establish and lead BCG's first enterprise-wide Cybersecurity Continuous Monitoring (CSCM) program, ensuring continuous visibility into system, endpoint, network, and cloud activity. Define and implement governance models, including ownership of monitoring metrics (e.g., MTTD, MTTR, false positive rate, coverage completeness). Stand up monitoring processes and integrate telemetry sources across SIEM, EDR, identity, network, and cloud platforms. Ensure monitoring outputs are actionable, enriching detection and response activities and informing risk and compliance stakeholders. Technical Architecture & Integration Design and implement a continuous monitoring reference architecture, leveraging SIEM, SOAR, UEBA, and threat intelligence. Establish enterprise logging standards covering log coverage, retention, encryption, access, and integrity requirements. Drive automation of monitoring workflows and correlation logic to reduce dwell time and improve detection accuracy. Collaborate with threat intelligence teams to ensure real-time enrichment of event data and alignment with MITRE ATT&CK adversary tactics. Program & Capability Development Build the CCM capability from the ground up, defining the operating model, reporting cadence, and engagement with SOC, risk, and compliance. Develop and track KPIs, ensuring CCM effectiveness is measurable and communicated to senior stakeholders. Prioritize creation of top 5-10 operational dashboards and reports that provide critical enterprise visibility. Mature the function from initial operational capability (M1) toward advanced maturity, embedding continuous improvement cycles. STRATEGIC LEADERSHIP Serve as the founding leader for the CCM function, creating the strategy, roadmap, and tactical build plan. Partner with enterprise stakeholders across IT, Risk, and Security to align monitoring with business risk tolerance and resilience objectives. Influence senior leaders by translating technical telemetry insights into business-relevant intelligence. Build, inspire, and retain a high-performing team of analysts and engineers over time, leveraging both full-time staff and contractors. Advise senior leadership (via SecOPS) on monitoring-driven insights, risks, and mitigation recommendations. What You'll Bring Bachelor's degree (or equivalent). Master's preferred. 10+ years in cybersecurity operations, with at least 5 years in security monitoring, SOC leadership, or equivalent detection & response functions. Proven track record of building or maturing monitoring capabilities (SIEM, SOAR, telemetry pipelines, UEBA, threat intel integration). Knowledge of log ingestion, normalization, correlation, and enrichment processes. Familiarity with leading monitoring technologies: Splunk, DataDog, Microsoft Defender, CrowdStrike Falcon, Azure/AWS/GCP telemetry, threat intelligence platforms. Expertise in metrics-driven monitoring: defining, tracking, and reporting MTTD, MTTR, false positive rates, and coverage completeness. Familiarity with frameworks like NIST CSF, MITRE ATT&CK, and ISO 27001, with experience applying these to monitoring. Experience in threat hunting, anomaly detection, and behavioral analytics. Strong leadership skills: able to recruit, mentor, and develop a high-performing team in a newly established function. Executive presence: able to present complex monitoring data and risks to senior leadership in clear, concise business terms. Additional info COMPETENCIES: Director, Cybersecurity Continuous Monitoring Leads a critical security function with measurable business impact. Establishes foundational capabilities, manages delivery, and develops a growing team to support BCG's enterprise security posture. Technical & Functional Expertise Develops and executes the continuous monitoring strategy, aligned to enterprise security goals and SecOPS direction. Demonstrates deep technical expertise in telemetry ingestion, SIEM/SOAR integration, log management, and threat intelligence enrichment. Serves as a recognized expert in monitoring and detection, providing guidance to peers and influencing related security domains. Codifies monitoring practices and standards into repeatable processes and playbooks, reducing reliance on ad hoc approaches. Evaluates and pilots emerging monitoring technologies; ensures adoption of digital tools to scale efficiency and coverage. Problem Solving & Insight Frames monitoring and detection challenges in business-relevant terms (risk, resilience, compliance). Uses data-driven methods (metrics such as MTTD, MTTR, false positives) to identify control gaps and inform improvements. Translates complex monitoring outputs into actionable insights for stakeholders across IT, Risk, and Security. Innovates in detection methodologies, leveraging behavioral analytics, anomaly detection, and adversary simulations. Acts as a problem-solver during incidents, ensuring monitoring outputs guide rapid containment and response. Effectiveness & Value Creation Leads the build-out of the CCM function from the ground up, establishing governance, processes, and reporting. Structures, plans, and executes monitoring programs and initiatives, balancing near-term needs with long-term maturity goals. Delivers measurable outcomes (visibility, faster detection, reduced dwell time) that directly enhance business resilience. Proactively manages resources, balancing full-time staff and contractors to deliver capability within deadlines. Prioritizes actions with the highest impact on reducing enterprise cyber risk. Role Model Operates with integrity, safeguarding BCG and client data through responsible monitoring practices. Promotes a culture of transparency, accountability, and data-driven decision-making in the team. Demonstrates perseverance and adaptability in building a new function with high visibility and expectations. Creates an inclusive working environment that values diverse technical and analytical perspectives. Leads by example, modeling sustainable workload practices even under incident-driven pressure. Communication, Presence & Influence Develops and delivers clear dashboards, reports, and executive communications on monitoring outputs. Shapes perspectives by translating technical monitoring metrics into risk- and business-relevant insights. Communicates effectively across technical and non-technical audiences, ensuring alignment with IT and business leaders. Leads conversations in operational reviews, incident post-mortems, and governance forums. Encourages open dialogue within the team, and fosters credibility with cross-functional partners. Teaming & Collaboration Builds strong partnerships with SOC, Offensive Security, IT Operations, and Security Architecture teams. Develops productive relationships across regions and business units to expand telemetry coverage. Works collaboratively with compliance, risk, and audit to align monitoring with enterprise governance. Anticipates and manages conflicts in data ownership, tool coverage, and priorities, resolving them constructively. Promotes knowledge-sharing across security teams, reducing silos and strengthening collective defense. People Development & Leadership Defines the vision and purpose of the CCM function, instilling clarity and purpose for the team. Coaches and mentors analysts, engineers, and contractors to expand monitoring expertise. Provides stretch opportunities for team members to develop technical and leadership skills. Balances empowerment and oversight - ensuring autonomy in monitoring activities while maintaining governance discipline. Leads quality team meetings, defines clear objectives, and ensures alignment to SecOPS priorities. Provides frequent developmental feedback, fostering a culture of continuous learning and improvement. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws click apply for full job details
Ad Warrior
Trainee Data Analyst
Ad Warrior City, Birmingham
Trainee Data Analyst No Experience Needed Build a future-proof career in Data & AI starting today. Artificial Intelligence runs on data and businesses are crying out for professionals who can collect, analyse, and interpret it. Looking for a career change? Want something analytical, structured, and financially rewarding? Or maybe you're ready to break into tech but don t know where to start? ITOL Recruit s Data Analyst Career Programme is designed to take you from complete beginner to employable Data Analyst. Most candidates secure their first role within 1-3 months of qualifying often sooner in major cities. Please note this is a training course and fees apply. Job guaranteed - complete the programme and get a job or get your money back. Our graduates earn £30,000 £65,000+. Why Data? Every business decision today is backed by data. From finance and healthcare to retail and sport, organisations rely on skilled analysts to interpret information and guide strategy. Demand for Data and AI professionals continues to grow year on year, with excellent progression opportunities: Junior Data Analyst £30,000 Data Analyst £50,000 Business Analyst £60,000 Data Scientist £65,000+ If you're detail-oriented, analytical, organised, and comfortable communicating insights to others, this could be the perfect career for you. How It Works Step 1 Data Administration & Core Tools Build essential, job-ready skills with practical training in: Microsoft Excel (to expert level) SQL Extracting and querying data from databases Python 3 One of the most widely used languages in data analysis Tableau Creating dashboards and data visualisations Study time: Approximately hours Assessment: Course completion (no formal exam) You ll gain hands-on experience using the same tools employers expect Data Analysts to know. Step 2 CompTIA Data+ Qualification Earn the internationally recognised CompTIA Data+ certification. This qualification covers: Data mining Data manipulation Data visualisation Reporting and interpretation Study time: 30 hours Assessment: 1-hour professional exam You ll receive tutor support, exam simulators, and a live online revision workshop before sitting your exam. Step 3 Business Analysis Foundation (BCS Accredited) Data Analysts and Business Analysts work closely together and many professionals move between both roles. You ll complete the Business Analysis Foundation certification, accredited by the BCS (Chartered Institute of IT). Study time: 15 hours Assessment: Online exam This increases your employability and broadens your career options. Step 4 Recruitment Support Once qualified, our recruitment team works with you to secure your first entry-level Data Analyst role. You ll receive: Full CV review tailored to your new qualifications Job application support Mock interviews Ongoing career guidance Access to roles suited to your profile Most candidates secure their first role within 1-3 months of qualifying often sooner in major cities. Ready to Start? If you re analytical, ambitious, and ready to build a career in one of the most in-demand sectors in the UK, we ll help you take that first step. Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and guide you towards your new Data Analyst career.
Mar 05, 2026
Full time
Trainee Data Analyst No Experience Needed Build a future-proof career in Data & AI starting today. Artificial Intelligence runs on data and businesses are crying out for professionals who can collect, analyse, and interpret it. Looking for a career change? Want something analytical, structured, and financially rewarding? Or maybe you're ready to break into tech but don t know where to start? ITOL Recruit s Data Analyst Career Programme is designed to take you from complete beginner to employable Data Analyst. Most candidates secure their first role within 1-3 months of qualifying often sooner in major cities. Please note this is a training course and fees apply. Job guaranteed - complete the programme and get a job or get your money back. Our graduates earn £30,000 £65,000+. Why Data? Every business decision today is backed by data. From finance and healthcare to retail and sport, organisations rely on skilled analysts to interpret information and guide strategy. Demand for Data and AI professionals continues to grow year on year, with excellent progression opportunities: Junior Data Analyst £30,000 Data Analyst £50,000 Business Analyst £60,000 Data Scientist £65,000+ If you're detail-oriented, analytical, organised, and comfortable communicating insights to others, this could be the perfect career for you. How It Works Step 1 Data Administration & Core Tools Build essential, job-ready skills with practical training in: Microsoft Excel (to expert level) SQL Extracting and querying data from databases Python 3 One of the most widely used languages in data analysis Tableau Creating dashboards and data visualisations Study time: Approximately hours Assessment: Course completion (no formal exam) You ll gain hands-on experience using the same tools employers expect Data Analysts to know. Step 2 CompTIA Data+ Qualification Earn the internationally recognised CompTIA Data+ certification. This qualification covers: Data mining Data manipulation Data visualisation Reporting and interpretation Study time: 30 hours Assessment: 1-hour professional exam You ll receive tutor support, exam simulators, and a live online revision workshop before sitting your exam. Step 3 Business Analysis Foundation (BCS Accredited) Data Analysts and Business Analysts work closely together and many professionals move between both roles. You ll complete the Business Analysis Foundation certification, accredited by the BCS (Chartered Institute of IT). Study time: 15 hours Assessment: Online exam This increases your employability and broadens your career options. Step 4 Recruitment Support Once qualified, our recruitment team works with you to secure your first entry-level Data Analyst role. You ll receive: Full CV review tailored to your new qualifications Job application support Mock interviews Ongoing career guidance Access to roles suited to your profile Most candidates secure their first role within 1-3 months of qualifying often sooner in major cities. Ready to Start? If you re analytical, ambitious, and ready to build a career in one of the most in-demand sectors in the UK, we ll help you take that first step. Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and guide you towards your new Data Analyst career.
hireful.
Research & Development Engineer (AI, ML)
hireful. Durham, County Durham
Shape the Future of AI Innovation Move beyond delivery work into structured R&D where your technical insights directly influence strategic technology decisions. You'll explore cutting-edge AI and automation technologies, build evidence-based recommendations, and help define our innovation roadmap. About the Role We're building a disciplined R&D capability to explore emerging technologies, validate new approaches, and feed high-quality innovation into our Product and Engineering teams. As our AI Research Engineer / Analyst (R&D) , you'll generate the technical evidence that supports strategic decisions. You'll research AI and automation technologies, evaluate vendors and tools, build timeboxed proofs of concept in Python and/or C# (accomplished coding skills required, but this is not a "developer" role), and produce clear, decision-ready outputs. This is not a BAU delivery role. It's structured, evidence-led innovation. You'll report functionally to the Head of R&D, with day-to-day coaching from the Senior R&D Engineer. Salary : £45K - £50K Basic + Bonus + Benefits (25 days holiday, 7% matched pension scheme, private health plan, flexible holiday purchase, remote or hybrid working & much more!) Location : Remote or North East . Hybrid office work / flexible / remote. Durham, Newcastle, Middlesbrough, Sunderland, etc. Although, we are very flexible to this, so more remote fine. As far down as Leeds or the other way & up toward Edinburgh! What You'll Do Research & Evaluation Scan the market for emerging AI, orchestration, and automation technologies Conduct structured vendor and platform evaluations Assess technical fit, integration complexity, security posture, cost, and viability Stay current with LLMs, AI APIs, frameworks, and cloud services Produce concise evidence packs and recommendation summaries Hands-On Prototyping Build lightweight PoCs to validate APIs and technical hypotheses Explore AI capabilities practically (model behaviour, integration patterns, performance limits) Contribute Python and/or C# code under technical direction Focus: validation and insight - not production-grade implementation. Documentation & Process Own R&D documentation, decision logs, and handover packs Maintain backlog discipline and enforce stage-gate standards Ensure findings are captured clearly and nothing falls through the cracks What You'll Bring Essential 2+ years in a technical analyst, research, or solutions-focused role Hands-on coding ability in Python and/or C# (We need some here, but you'll work with the Senior R&D engineer who will guide you on coding) Practical understanding of AI/ML landscape (LLMs, APIs, strengths & limitations) Strong analytical thinking and structured evaluation skills Excellent written communication - clear, concise, decision-ready outputs Self-directed working style with confident stakeholder engagement Familiarity with workflow orchestration / BPMN fundamentals Desirable Experience building AI-integrated applications API and cloud platform exposure Vendor/technology selection experience Knowledge of process automation or orchestration platforms What Success Looks Like Within your first 90 days, you will have: Contributed to live evidence packs Helped standardise R&D evaluation templates Supported an initiative through to handover-ready recommendation Longer term, success is measured by the clarity, quality, and adoption of your R&D outputs. Why Join Direct exposure to cutting-edge AI and automation Real influence over technology decisions Clear progression into Senior R&D or specialist AI roles Close collaboration with Architecture, Engineering, and Product We're looking for curiosity and rigour in equal measure - someone excited by emerging AI, but disciplined enough to separate signal from noise. Ready to shape our AI innovation strategy? Apply now and help us turn emerging technology into competitive advantage.
Mar 05, 2026
Full time
Shape the Future of AI Innovation Move beyond delivery work into structured R&D where your technical insights directly influence strategic technology decisions. You'll explore cutting-edge AI and automation technologies, build evidence-based recommendations, and help define our innovation roadmap. About the Role We're building a disciplined R&D capability to explore emerging technologies, validate new approaches, and feed high-quality innovation into our Product and Engineering teams. As our AI Research Engineer / Analyst (R&D) , you'll generate the technical evidence that supports strategic decisions. You'll research AI and automation technologies, evaluate vendors and tools, build timeboxed proofs of concept in Python and/or C# (accomplished coding skills required, but this is not a "developer" role), and produce clear, decision-ready outputs. This is not a BAU delivery role. It's structured, evidence-led innovation. You'll report functionally to the Head of R&D, with day-to-day coaching from the Senior R&D Engineer. Salary : £45K - £50K Basic + Bonus + Benefits (25 days holiday, 7% matched pension scheme, private health plan, flexible holiday purchase, remote or hybrid working & much more!) Location : Remote or North East . Hybrid office work / flexible / remote. Durham, Newcastle, Middlesbrough, Sunderland, etc. Although, we are very flexible to this, so more remote fine. As far down as Leeds or the other way & up toward Edinburgh! What You'll Do Research & Evaluation Scan the market for emerging AI, orchestration, and automation technologies Conduct structured vendor and platform evaluations Assess technical fit, integration complexity, security posture, cost, and viability Stay current with LLMs, AI APIs, frameworks, and cloud services Produce concise evidence packs and recommendation summaries Hands-On Prototyping Build lightweight PoCs to validate APIs and technical hypotheses Explore AI capabilities practically (model behaviour, integration patterns, performance limits) Contribute Python and/or C# code under technical direction Focus: validation and insight - not production-grade implementation. Documentation & Process Own R&D documentation, decision logs, and handover packs Maintain backlog discipline and enforce stage-gate standards Ensure findings are captured clearly and nothing falls through the cracks What You'll Bring Essential 2+ years in a technical analyst, research, or solutions-focused role Hands-on coding ability in Python and/or C# (We need some here, but you'll work with the Senior R&D engineer who will guide you on coding) Practical understanding of AI/ML landscape (LLMs, APIs, strengths & limitations) Strong analytical thinking and structured evaluation skills Excellent written communication - clear, concise, decision-ready outputs Self-directed working style with confident stakeholder engagement Familiarity with workflow orchestration / BPMN fundamentals Desirable Experience building AI-integrated applications API and cloud platform exposure Vendor/technology selection experience Knowledge of process automation or orchestration platforms What Success Looks Like Within your first 90 days, you will have: Contributed to live evidence packs Helped standardise R&D evaluation templates Supported an initiative through to handover-ready recommendation Longer term, success is measured by the clarity, quality, and adoption of your R&D outputs. Why Join Direct exposure to cutting-edge AI and automation Real influence over technology decisions Clear progression into Senior R&D or specialist AI roles Close collaboration with Architecture, Engineering, and Product We're looking for curiosity and rigour in equal measure - someone excited by emerging AI, but disciplined enough to separate signal from noise. Ready to shape our AI innovation strategy? Apply now and help us turn emerging technology into competitive advantage.
MCS Group
Business Intelligence Analyst
MCS Group
Business Intelligence Analyst Location: Belfast Working Pattern: Hybrid (3 days office / 2 days home) Overview An established organisation is seeking a Business Intelligence Analyst to join a small, supportive BI team. This role is ideal for someone at an early stage of their BI or data career who is keen to build strong analytical and technical skills within an enterprise reporting environment. The successful candidate will be trained and mentored by experienced BI professionals and will gain hands-on exposure to enterprise data platforms, reporting tools, and structured BI best practices. This is a development-focused role with a clear long-term pathway for growth. Key Responsibilities Support the development, maintenance, and enhancement of BI reports and data models under guidance from senior team members Assist in gathering reporting requirements from business stakeholders and translating these into reporting solutions Produce and maintain operational reports using Microsoft Excel and related reporting tools Perform data validation and basic analysis to ensure accuracy and consistency Provide first-line support for BI reports and dashboards Document reports, data sources, and processes to support governance and knowledge sharing Learn and apply BI best practices, data warehousing concepts, and data management standards Participate in team projects and continuous improvement initiatives Required Skills & Experience Strong interest in data, reporting, and analytics Good working knowledge of Microsoft Excel (formulas, pivot tables, data analysis) Logical and analytical mindset with high attention to detail Ability to learn new systems and technologies quickly Effective communication skills and confidence working with business stakeholders Team-oriented with a willingness to ask questions and learn Desirable (Not Essential) Exposure to BI or reporting tools (e.g. enterprise BI platforms, Power BI, Tableau, etc.) Experience with Power Query or workflow automation tools Basic understanding of data warehousing concepts Any academic or commercial exposure to enterprise reporting systems Experience in a fast-paced, data-driven environment Personal Attributes Eager to learn and develop new technical skills Curious, proactive, and inquisitive Well organised with a structured approach to work Comfortable receiving feedback and coaching Professional, reliable, and adaptable What's On Offer Strong training and mentoring from an experienced BI team Clear development pathway with structured learning and certifications Hybrid working model Collaborative and supportive team environment Opportunity to build a long-term career in Business Intelligence To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.
Mar 05, 2026
Full time
Business Intelligence Analyst Location: Belfast Working Pattern: Hybrid (3 days office / 2 days home) Overview An established organisation is seeking a Business Intelligence Analyst to join a small, supportive BI team. This role is ideal for someone at an early stage of their BI or data career who is keen to build strong analytical and technical skills within an enterprise reporting environment. The successful candidate will be trained and mentored by experienced BI professionals and will gain hands-on exposure to enterprise data platforms, reporting tools, and structured BI best practices. This is a development-focused role with a clear long-term pathway for growth. Key Responsibilities Support the development, maintenance, and enhancement of BI reports and data models under guidance from senior team members Assist in gathering reporting requirements from business stakeholders and translating these into reporting solutions Produce and maintain operational reports using Microsoft Excel and related reporting tools Perform data validation and basic analysis to ensure accuracy and consistency Provide first-line support for BI reports and dashboards Document reports, data sources, and processes to support governance and knowledge sharing Learn and apply BI best practices, data warehousing concepts, and data management standards Participate in team projects and continuous improvement initiatives Required Skills & Experience Strong interest in data, reporting, and analytics Good working knowledge of Microsoft Excel (formulas, pivot tables, data analysis) Logical and analytical mindset with high attention to detail Ability to learn new systems and technologies quickly Effective communication skills and confidence working with business stakeholders Team-oriented with a willingness to ask questions and learn Desirable (Not Essential) Exposure to BI or reporting tools (e.g. enterprise BI platforms, Power BI, Tableau, etc.) Experience with Power Query or workflow automation tools Basic understanding of data warehousing concepts Any academic or commercial exposure to enterprise reporting systems Experience in a fast-paced, data-driven environment Personal Attributes Eager to learn and develop new technical skills Curious, proactive, and inquisitive Well organised with a structured approach to work Comfortable receiving feedback and coaching Professional, reliable, and adaptable What's On Offer Strong training and mentoring from an experienced BI team Clear development pathway with structured learning and certifications Hybrid working model Collaborative and supportive team environment Opportunity to build a long-term career in Business Intelligence To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.
Reed
Senior Development Finance Analyst
Reed Manchester, Lancashire
Clarion Housing Group is seeking a highly skilled Senior Development Finance Analyst to support its dynamic property development programme across the South region and strategic land portfolio. This is a key role within the Development Finance team, acting as a trusted finance business partner and providing critical financial insight to support decision-making across mixed-tenure schemes. Location: Manchester, M2 Employer: Clarion Housing Group Salary: £30.76 PAYE / £39.23 Umbrella Contract: Temporary until July 2026 Key Responsibilities Act as the primary finance business partner for the South region's property development projects, covering both private sale and affordable housing. Serve as the first point of contact for all finance-related matters within the regional development teams. Build strong, collaborative relationships between the Development and Finance Directorates. Lead on producing timely, accurate management reporting across your scheme portfolio. Represent finance at monthly scheme progress meetings, providing expert insight and challenge. Manage and respond to management accounting queries from regional stakeholders. Support the Regional Head of Development Finance with commercial reviews, investment appraisals, due diligence, deal structuring and drafting investment papers. Provide financial modelling and ad hoc investment analysis to support decision-making. Assess financial and commercial risks, conduct sensitivity and scenario modelling, and recommend mitigating actions. Monitor finance, tax, and control risks on schemes, ensuring these are effectively managed. Ensure governance standards and financial regulations are adhered to across the programme. Provide cross-regional support when required. Experience & Requirements Qualified Accountant (ACA/ACCA/CIMA or equivalent). Strong analytical skills with excellent attention to detail. Advanced MS Excel capability. Proven experience in property development finance, including financial modelling for mixed-tenure schemes. Sound understanding of the UK residential real estate market; strategic land experience is advantageous. Demonstrated ability to deliver accurate management reporting to tight deadlines. Strong understanding of commercial and technical risks associated with development activity. Able to work autonomously, manage multiple priorities and engage with a wide range of stakeholders. Excellent communication skills with the ability to build and maintain strong working relationship
Mar 05, 2026
Seasonal
Clarion Housing Group is seeking a highly skilled Senior Development Finance Analyst to support its dynamic property development programme across the South region and strategic land portfolio. This is a key role within the Development Finance team, acting as a trusted finance business partner and providing critical financial insight to support decision-making across mixed-tenure schemes. Location: Manchester, M2 Employer: Clarion Housing Group Salary: £30.76 PAYE / £39.23 Umbrella Contract: Temporary until July 2026 Key Responsibilities Act as the primary finance business partner for the South region's property development projects, covering both private sale and affordable housing. Serve as the first point of contact for all finance-related matters within the regional development teams. Build strong, collaborative relationships between the Development and Finance Directorates. Lead on producing timely, accurate management reporting across your scheme portfolio. Represent finance at monthly scheme progress meetings, providing expert insight and challenge. Manage and respond to management accounting queries from regional stakeholders. Support the Regional Head of Development Finance with commercial reviews, investment appraisals, due diligence, deal structuring and drafting investment papers. Provide financial modelling and ad hoc investment analysis to support decision-making. Assess financial and commercial risks, conduct sensitivity and scenario modelling, and recommend mitigating actions. Monitor finance, tax, and control risks on schemes, ensuring these are effectively managed. Ensure governance standards and financial regulations are adhered to across the programme. Provide cross-regional support when required. Experience & Requirements Qualified Accountant (ACA/ACCA/CIMA or equivalent). Strong analytical skills with excellent attention to detail. Advanced MS Excel capability. Proven experience in property development finance, including financial modelling for mixed-tenure schemes. Sound understanding of the UK residential real estate market; strategic land experience is advantageous. Demonstrated ability to deliver accurate management reporting to tight deadlines. Strong understanding of commercial and technical risks associated with development activity. Able to work autonomously, manage multiple priorities and engage with a wide range of stakeholders. Excellent communication skills with the ability to build and maintain strong working relationship
Ageas Insurance Limited
Senior Pricing Implementation Analyst
Ageas Insurance Limited Eastleigh, Hampshire
Job Title : Senior Pricing Implementation Analyst Target Start Date: ASAP Contract Type: 12 month FTC Salary Range: £35,200 - £52,800 Location: Eastleigh, hybrid - once a month Senior Pricing Implementation Analyst: The Senior Pricing Implementation Analyst role will involve the build, maintenance and deployment of pricing models and underwriting rules across risk and retail pricing in order for Ageas to meet its strategic goals. Main Responsibilities as Senior Pricing Implementation Analyst: Develop, validate, review and promote Radar Live models for Risk and Market Pricing. Responsible for XML changes within model. Excellent at creating innovative solutions to problems and constantly striving to improve process. Recommend necessary changes to Team processes and systems to ensure they are both effective and efficient, that adequate records are made and retained and that accurate, relevant, reliable and timely management information is in place. Ensure close collaboration and alignment with Product teams to ensure knowledge sharing and understanding of what the product builds are trying to achieve. Skills and experience you need as Senior Pricing Implementation Analyst: Experience in insurance pricing, underwriting or product writing. Experienced user of Radar and Radar Live. Ability to understand complex rating structures and offer solutions for efficient builds. Educated to A- level or equivalent with numerical disciplines studied. At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas: Flexible Working- Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Mindfulness. Supporting your Wealth- Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them- Partner Life Assurance and Critical Illness cover. Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops. Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover. Supporting you back to work- Return to work programme after maternity leave. About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , member of iCAN and GAIN . As a Disability Confident Leader , we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone . We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us . Want to be part of a Winning Team? Come and join Ageas.Click on the 'Apply button' to be considered. Important Notice - Recruitment Scam Alert: We are aware of fraudulent activity whereby individuals are being contacted with fake job offers claiming to be from Ageas, often for remote roles such as Administrative Assistants. These scams may include offers of high hourly pay and requests for upfront payments or deposits. Please be aware that Ageas will never ask for money at any stage of the recruitment process . Ageas will always ask you to make an application via our Company Websites and all legitimate Ageas job opportunities are listed on our official careers pages within. Communication will only come from verified Ageas email addresses and if you are unsure about the legitimacy of a job offer or communications you are receiving, pleas
Mar 05, 2026
Full time
Job Title : Senior Pricing Implementation Analyst Target Start Date: ASAP Contract Type: 12 month FTC Salary Range: £35,200 - £52,800 Location: Eastleigh, hybrid - once a month Senior Pricing Implementation Analyst: The Senior Pricing Implementation Analyst role will involve the build, maintenance and deployment of pricing models and underwriting rules across risk and retail pricing in order for Ageas to meet its strategic goals. Main Responsibilities as Senior Pricing Implementation Analyst: Develop, validate, review and promote Radar Live models for Risk and Market Pricing. Responsible for XML changes within model. Excellent at creating innovative solutions to problems and constantly striving to improve process. Recommend necessary changes to Team processes and systems to ensure they are both effective and efficient, that adequate records are made and retained and that accurate, relevant, reliable and timely management information is in place. Ensure close collaboration and alignment with Product teams to ensure knowledge sharing and understanding of what the product builds are trying to achieve. Skills and experience you need as Senior Pricing Implementation Analyst: Experience in insurance pricing, underwriting or product writing. Experienced user of Radar and Radar Live. Ability to understand complex rating structures and offer solutions for efficient builds. Educated to A- level or equivalent with numerical disciplines studied. At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas: Flexible Working- Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Mindfulness. Supporting your Wealth- Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them- Partner Life Assurance and Critical Illness cover. Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops. Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover. Supporting you back to work- Return to work programme after maternity leave. About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , member of iCAN and GAIN . As a Disability Confident Leader , we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone . We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us . Want to be part of a Winning Team? Come and join Ageas.Click on the 'Apply button' to be considered. Important Notice - Recruitment Scam Alert: We are aware of fraudulent activity whereby individuals are being contacted with fake job offers claiming to be from Ageas, often for remote roles such as Administrative Assistants. These scams may include offers of high hourly pay and requests for upfront payments or deposits. Please be aware that Ageas will never ask for money at any stage of the recruitment process . Ageas will always ask you to make an application via our Company Websites and all legitimate Ageas job opportunities are listed on our official careers pages within. Communication will only come from verified Ageas email addresses and if you are unsure about the legitimacy of a job offer or communications you are receiving, pleas
GOVERNMENT RECRUITMENT SERVICES
Senior Service Continuity Manager
GOVERNMENT RECRUITMENT SERVICES Milton Keynes, Buckinghamshire
Senior Service Continuity Manager Foreign, Commonwealth & Development Office Reference number: 434687 Total Package: £51,000 (London) £47,750 (Milton Keynes) Contract: Permanent and Full Time. You'll be required to work in line with FCDO policies on hybrid working, which involves a minimum of 60% in the office Location: London, Milton Keynes We lead the UK's diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes. Your role with us As Senior Continuity Manager, you'll be critical in ensuring that the organisation can operate during and after disruptive events. Facilitating first-line fault diagnosis and resolution, you'll coordinate teams to ensure rapid recovery. You'll aim to minimise downtime, cost and business impact. You will oversee Service Continuity Management processes, procedures and plans - seeing that they are up-to-date and effective. Through engaging with teams across IT and business, you'll ensure that your work is integrated with wider organisational strategy and operational needs. You'll be a point of information for stakeholders. Leading forums and exercises, such as disaster recovery meetings and simulations, to identify gaps, share insights, and drive performance. You'll support Product Teams in testing continuity plans, processes, and procedures to identify weak points, ensure team readiness, and establish effective workarounds. During an IT incident, you'll be a key escalation point. Guiding teams through appropriate processes and keeping IT Service Management informed. You will also line manage one Service Continuity Analyst. We'd like you to champion our culture of resilience. We work together to enhance user experience, streamline processes, and improve the efficiency and effectiveness of IT Services in support of the Government's diplomatic, development, and consular missions worldwide. Who we're looking for To be equal to the role, you have a proven track record of leading Service Continuity functions, ensuring the availability and performance of live services. You're an expert in Business Continuity Institute Standards ISO22301 and have a working knowledge of IT Service Management ISO20000. We're interested to hear about your familiarity with other ISO standards. We're also looking for skills at Operational Control Manager level with continuity management at a working level. Civil Service Behaviours are key; we'll be looking at: managing a quality service and making effective decisions. We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension. Use your talent and experience to shape our nation's future, and deliver tangible improvements to millions of lives, including your own. Apply before 11:55 pm on Monday 9th March 2026.
Mar 04, 2026
Full time
Senior Service Continuity Manager Foreign, Commonwealth & Development Office Reference number: 434687 Total Package: £51,000 (London) £47,750 (Milton Keynes) Contract: Permanent and Full Time. You'll be required to work in line with FCDO policies on hybrid working, which involves a minimum of 60% in the office Location: London, Milton Keynes We lead the UK's diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes. Your role with us As Senior Continuity Manager, you'll be critical in ensuring that the organisation can operate during and after disruptive events. Facilitating first-line fault diagnosis and resolution, you'll coordinate teams to ensure rapid recovery. You'll aim to minimise downtime, cost and business impact. You will oversee Service Continuity Management processes, procedures and plans - seeing that they are up-to-date and effective. Through engaging with teams across IT and business, you'll ensure that your work is integrated with wider organisational strategy and operational needs. You'll be a point of information for stakeholders. Leading forums and exercises, such as disaster recovery meetings and simulations, to identify gaps, share insights, and drive performance. You'll support Product Teams in testing continuity plans, processes, and procedures to identify weak points, ensure team readiness, and establish effective workarounds. During an IT incident, you'll be a key escalation point. Guiding teams through appropriate processes and keeping IT Service Management informed. You will also line manage one Service Continuity Analyst. We'd like you to champion our culture of resilience. We work together to enhance user experience, streamline processes, and improve the efficiency and effectiveness of IT Services in support of the Government's diplomatic, development, and consular missions worldwide. Who we're looking for To be equal to the role, you have a proven track record of leading Service Continuity functions, ensuring the availability and performance of live services. You're an expert in Business Continuity Institute Standards ISO22301 and have a working knowledge of IT Service Management ISO20000. We're interested to hear about your familiarity with other ISO standards. We're also looking for skills at Operational Control Manager level with continuity management at a working level. Civil Service Behaviours are key; we'll be looking at: managing a quality service and making effective decisions. We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension. Use your talent and experience to shape our nation's future, and deliver tangible improvements to millions of lives, including your own. Apply before 11:55 pm on Monday 9th March 2026.
Fisher Investments
Competitive Resources Associate
Fisher Investments City, London
The Competitive Resources (CR) team exists to support Fisher's Private Client Group International (PCGI) Sales and Service organisations in better understanding the competitive landscape. We research individual competitors, stay informed about and uncover industry trends, and serve as internal experts on Fisher's place in the broader financial landscape. The Opportunity: As a CR Associate, you will complete research requests daily to assist the sales and service organisations better gain and retain assets, as well as build materials and presentations to help inform and educate Fisher's UK and European businesses. You will gain an in-depth perspective of the industry in ways that few in Fisher have an opportunity to do, which can prepare you for and propel you into future opportunities. You will report to your Team Leader who will be invested in your professional development and success in the role. You will build your written communication abilities, research skills, project management experience, industry and Fisher knowledge. The Day-to-Day: Handle incoming requests, from initial research to working with Analysts to communicate findings to other team requestors across the firm Create new written materials on competitors, trends and products as needed Support multiple PCGI projects aimed at deepening the team's engagement with the businesses we support and increasing the effectiveness of the team's efforts Create presentations or other informational material to be used in small group and large format trainings across the firm Your Qualifications: Full professional proficiency in English is required. Additional fluency in a European language (e.g., French, German, Spanish, Italian, Swedish, Danish) is considered a significant asset A university degree or equivalent combination of education and experience Work well in a collaborative setting Commitment to maintain quality of work while sticking to a timeline Be innovative when it comes to finding new ways to benefit the business Demonstrated ability to handle competing demands efficiently Develop a clear and organised writing style that can distil complicated topics into short, easy-to-consume summaries Have understanding of the inner workings of the financial services industry and use that knowledge to help arm Sales and Service organisations and educate current and prospective clients Why Fisher Investments Europe: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees $10,000 fertility, hormonal health and family-forming benefit A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change. Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
Mar 03, 2026
Full time
The Competitive Resources (CR) team exists to support Fisher's Private Client Group International (PCGI) Sales and Service organisations in better understanding the competitive landscape. We research individual competitors, stay informed about and uncover industry trends, and serve as internal experts on Fisher's place in the broader financial landscape. The Opportunity: As a CR Associate, you will complete research requests daily to assist the sales and service organisations better gain and retain assets, as well as build materials and presentations to help inform and educate Fisher's UK and European businesses. You will gain an in-depth perspective of the industry in ways that few in Fisher have an opportunity to do, which can prepare you for and propel you into future opportunities. You will report to your Team Leader who will be invested in your professional development and success in the role. You will build your written communication abilities, research skills, project management experience, industry and Fisher knowledge. The Day-to-Day: Handle incoming requests, from initial research to working with Analysts to communicate findings to other team requestors across the firm Create new written materials on competitors, trends and products as needed Support multiple PCGI projects aimed at deepening the team's engagement with the businesses we support and increasing the effectiveness of the team's efforts Create presentations or other informational material to be used in small group and large format trainings across the firm Your Qualifications: Full professional proficiency in English is required. Additional fluency in a European language (e.g., French, German, Spanish, Italian, Swedish, Danish) is considered a significant asset A university degree or equivalent combination of education and experience Work well in a collaborative setting Commitment to maintain quality of work while sticking to a timeline Be innovative when it comes to finding new ways to benefit the business Demonstrated ability to handle competing demands efficiently Develop a clear and organised writing style that can distil complicated topics into short, easy-to-consume summaries Have understanding of the inner workings of the financial services industry and use that knowledge to help arm Sales and Service organisations and educate current and prospective clients Why Fisher Investments Europe: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees $10,000 fertility, hormonal health and family-forming benefit A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change. Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
Colbern Limited
Administration Professional
Colbern Limited Southwark, London
Junior RPA Business Analyst (Project) (IT) Southwark Contract £150 per day limited paid via umbrella company inside IR35 Our client is looking for an experienced Junior RPA Business Analyst (Project) (IT) In the Office on Fridays We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk We are looking for a highly motivated and enthusiastic Junior RPA Business Analyst to join our team. This is an excellent opportunity for someone who is keen to learn and grow in the field of Robotic Process Automation (RPA). The successful candidate will receive comprehensive training and support to develop their skills and knowledge in RPA. Key Responsibilities: Assist in the analysis and documentation of business processes to identify opportunities for automation. Support the development and implementation of RPA solutions to improve efficiency and productivity. Collaborate with stakeholders to gather requirements and ensure that RPA solutions meet business needs. Participate in training sessions and workshops to develop a deep understanding of RPA tools and techniques. Provide support to the RPA development team in the design, testing, and deployment of automation solutions. Maintain accurate and up-to-date documentation of RPA processes and solutions. Skills and Qualifications: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Basic understanding of business processes and workflows. Keen interest in technology and automation. Ability to work independently and as part of a team. Willingness to learn and adapt to new tools and technologies. Training Provided: Comprehensive training on RPA tools and techniques. Workshops and hands-on sessions to develop practical skills in RPA. Ongoing support and mentorship from experienced RPA professionals. Access to online resources and training materials to enhance learning. Preferred Qualifications: Degree in Business, Information Technology, or a related field. (not mandatory but a plus) Basic knowledge of programming languages such as Python or JavaScript (not mandatory but a plus) Order document PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Mar 03, 2026
Contractor
Junior RPA Business Analyst (Project) (IT) Southwark Contract £150 per day limited paid via umbrella company inside IR35 Our client is looking for an experienced Junior RPA Business Analyst (Project) (IT) In the Office on Fridays We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk We are looking for a highly motivated and enthusiastic Junior RPA Business Analyst to join our team. This is an excellent opportunity for someone who is keen to learn and grow in the field of Robotic Process Automation (RPA). The successful candidate will receive comprehensive training and support to develop their skills and knowledge in RPA. Key Responsibilities: Assist in the analysis and documentation of business processes to identify opportunities for automation. Support the development and implementation of RPA solutions to improve efficiency and productivity. Collaborate with stakeholders to gather requirements and ensure that RPA solutions meet business needs. Participate in training sessions and workshops to develop a deep understanding of RPA tools and techniques. Provide support to the RPA development team in the design, testing, and deployment of automation solutions. Maintain accurate and up-to-date documentation of RPA processes and solutions. Skills and Qualifications: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Basic understanding of business processes and workflows. Keen interest in technology and automation. Ability to work independently and as part of a team. Willingness to learn and adapt to new tools and technologies. Training Provided: Comprehensive training on RPA tools and techniques. Workshops and hands-on sessions to develop practical skills in RPA. Ongoing support and mentorship from experienced RPA professionals. Access to online resources and training materials to enhance learning. Preferred Qualifications: Degree in Business, Information Technology, or a related field. (not mandatory but a plus) Basic knowledge of programming languages such as Python or JavaScript (not mandatory but a plus) Order document PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Starling Bank
IAM Analyst
Starling Bank
Description Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. Requirements As an IAM analyst you will play a critical role in the management and optimisation of Starling's identity lifecycle and across a variety of SaaS and bespoke identity tooling. You will serve as a key liaison to the wider business, bridging the gap between high-level security requirements and practical, automated solutions. No one day is the same as any other. On any given day you might be: integrating systems with our identity provider for SSO; configuring request and review policies in our access governance system; analysing roles and permissions in third-party services and mapping these to teams and job roles for birthright access; helping end users with complex access issues; defining standards and policies relating to identity and access management; taking ownership of or contributing to projects to improve the bank's identity security posture. We understand the importance of knowledge and expertise remaining current and you'll help us to continue making things better through research, design and implementation of new solutions, including automation. You will actively contribute to us remaining current with Cyber and Identity trends through research and development. Everyone's opinion matters and we embrace a range of perspectives through inception to delivery. We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. Essential Strong communication and interpersonal skills including the ability to explain complex security concepts to technical and non-technical audiences. Good understanding of identity concepts, including authentication protocols, Identity Lifecycle Management, Privileged Access Management, Role Based Access Control and Identity Governance Understanding of risk management, including quantification and remediation. A genuine enthusiasm for identifying security problems and building solutions to them. Desirable Experience of design and delivery related to identity management systems, e.g. Okta, Entra ID, Ping, etc. Experience of design and delivery related to identity governance systems, e.g. Sailpoint, Saviynt, ConductorOne, etc. Ability to write code (e.g. automating tasks using scripting languages such as Python). Understanding of authentication protocols (e.g. SAML, OIDC). Strong general cybersecurity domain knowledge, including cloud security (GCP, AWS). Experience of fulfilling a client facing security consulting role or business facing security role. Responsibilities Independently run and contribute to Identity-related projects Design and implement identity solutions across both a variety of SaaS and bespoke identity tooling Collaborating with engineering and business stakeholders on Identity-related initiatives, including: Reviewing and analysing proposed technical solutions and business processes to identify appropriate security controls. Bridging the gap between complex business needs and technical execution by documenting clear, actionable identity requirements for engineering teams. Advising on remediation of security issues and processes to address root causes. Provide troubleshooting as well as disaster recovery planning and tests Maintain identity and access operations for specific high risk systems Develop processes, guidelines, and documentation for consumption by internal teams Triage and management of IAM security events including, where necessary, participation in IAM security incident management. Maintenance of existing solutions, including operational improvements. Provide training, guidance and mentorship for other team members Security administration and auditing of privileged systems access. Identification and quantification of relevant risks to Starling systems and processes in the context of Starling's desired security posture. Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First stage with the IAM leads (team fit) 45 minutes Second stage with additional members of the IAM team (skills and technical) 1 hour Final stage with Infosec Director and CISO 45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Mar 03, 2026
Full time
Description Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. Requirements As an IAM analyst you will play a critical role in the management and optimisation of Starling's identity lifecycle and across a variety of SaaS and bespoke identity tooling. You will serve as a key liaison to the wider business, bridging the gap between high-level security requirements and practical, automated solutions. No one day is the same as any other. On any given day you might be: integrating systems with our identity provider for SSO; configuring request and review policies in our access governance system; analysing roles and permissions in third-party services and mapping these to teams and job roles for birthright access; helping end users with complex access issues; defining standards and policies relating to identity and access management; taking ownership of or contributing to projects to improve the bank's identity security posture. We understand the importance of knowledge and expertise remaining current and you'll help us to continue making things better through research, design and implementation of new solutions, including automation. You will actively contribute to us remaining current with Cyber and Identity trends through research and development. Everyone's opinion matters and we embrace a range of perspectives through inception to delivery. We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. Essential Strong communication and interpersonal skills including the ability to explain complex security concepts to technical and non-technical audiences. Good understanding of identity concepts, including authentication protocols, Identity Lifecycle Management, Privileged Access Management, Role Based Access Control and Identity Governance Understanding of risk management, including quantification and remediation. A genuine enthusiasm for identifying security problems and building solutions to them. Desirable Experience of design and delivery related to identity management systems, e.g. Okta, Entra ID, Ping, etc. Experience of design and delivery related to identity governance systems, e.g. Sailpoint, Saviynt, ConductorOne, etc. Ability to write code (e.g. automating tasks using scripting languages such as Python). Understanding of authentication protocols (e.g. SAML, OIDC). Strong general cybersecurity domain knowledge, including cloud security (GCP, AWS). Experience of fulfilling a client facing security consulting role or business facing security role. Responsibilities Independently run and contribute to Identity-related projects Design and implement identity solutions across both a variety of SaaS and bespoke identity tooling Collaborating with engineering and business stakeholders on Identity-related initiatives, including: Reviewing and analysing proposed technical solutions and business processes to identify appropriate security controls. Bridging the gap between complex business needs and technical execution by documenting clear, actionable identity requirements for engineering teams. Advising on remediation of security issues and processes to address root causes. Provide troubleshooting as well as disaster recovery planning and tests Maintain identity and access operations for specific high risk systems Develop processes, guidelines, and documentation for consumption by internal teams Triage and management of IAM security events including, where necessary, participation in IAM security incident management. Maintenance of existing solutions, including operational improvements. Provide training, guidance and mentorship for other team members Security administration and auditing of privileged systems access. Identification and quantification of relevant risks to Starling systems and processes in the context of Starling's desired security posture. Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First stage with the IAM leads (team fit) 45 minutes Second stage with additional members of the IAM team (skills and technical) 1 hour Final stage with Infosec Director and CISO 45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Starling Bank
Marketing and Communications Director - Engine by Starling
Starling Bank
Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Dublin, Sydney, Dubai, Toronto and New York. This role will be based in London. We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of London (Liverpool Street) to enable in-person collaboration and interaction with your team. About the Role We are seeking an experienced Marketing and Communications Director to lead our global marketing function as we enter our next phase of growth. You will be the architect of Engine's global positioning and reputation, translating our best-in-class digital banking blueprint into a compelling proposition for financial institutions around the world. Reporting into the executive team, you will own the global marketing strategy across brand, digital, communications and demand-driving activity. You will lead a central marketing strategy and operations team and design/content studio while building and overseeing regional marketing capability in priority markets including the US, Europe, Middle East and ANZ. This is a high-impact role for a senior marketing leader who thrives in fast-moving, scaling environments and can operate seamlessly across brand building, digital channels, communications, PR and close collaboration with commercial and sales leadership. Global Marketing Strategy and Leadership Execute a clear global marketing strategy aligned to Engine's commercial goals and long-term growth ambitions. Evolve Engine's positioning from "SaaS provider" to "essential digital banking operating system" ensuring we are the undisputed first choice for transformation programmes. Lead and develop a high-performing central marketing team covering marketing operations, brand, digital, content and design. Build and scale regional marketing teams in priority markets, ensuring consistency of brand and messaging while enabling local market impact. Brand, Positioning and Communications Own Engine's global brand strategy, ensuring a strong, differentiated position in the core banking SaaS market. Maintain standards of excellence and ensure the Engine brand commands respect from C-suite stakeholders at banks. Lead Engine's corporate communications, PR and thought leadership activity, working closely with the Starling Group Corporate Affairs team and external agencies. Act as a senior brand guardian, ensuring consistency across all touchpoints and channels. Digital, Demand and Growth Oversee the digital ecosystem from the website and targeted and high-intent SEO, to social through LinkedIn and flagship events measuring all activity for efficiency and effectiveness. Partner closely with commercial and sales leadership to support pipeline generation, build account based marketing (ABM) campaigns targeting the right financial institutions. Develop engagement with analysts to position Engine as a trusted technology leader Use data and insight to continuously optimise performance, and engagement. Track results, attribution and provide leadership with clear ROI. Collaboration and Influence Work closely with Product, Sales, Commercial and Executive teams to ensure marketing supports product strategy and go-to-market priorities. Serve as a senior marketing voice internally, influencing decision-making and representing marketing at executive level. Manage external partners and agencies to deliver high-quality, scalable output. Requirements 10+ years' experience in senior marketing roles, ideally within B2B SaaS, core banking, digital banking or fintech environments. Strong background across marketing, communications and corporate affairs / PR, with the ability to balance brand and performance. Proven experience leading and scaling teams in fast-growth, international businesses. Demonstrated success building and managing global marketing strategies across multiple regions. Deep understanding of digital marketing channels and modern marketing operations. Commercially astute, with a track record of close collaboration with sales and revenue teams. Confident leader with excellent stakeholder management, communication and storytelling skills. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial video interview with Engine's Chief Commercial Officer (45 minutes) A secondary, deeper interview, members of the Starling Marketing team including CMO (60 minutes) Final interview with Engine's CEO (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Mar 03, 2026
Full time
Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Dublin, Sydney, Dubai, Toronto and New York. This role will be based in London. We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of London (Liverpool Street) to enable in-person collaboration and interaction with your team. About the Role We are seeking an experienced Marketing and Communications Director to lead our global marketing function as we enter our next phase of growth. You will be the architect of Engine's global positioning and reputation, translating our best-in-class digital banking blueprint into a compelling proposition for financial institutions around the world. Reporting into the executive team, you will own the global marketing strategy across brand, digital, communications and demand-driving activity. You will lead a central marketing strategy and operations team and design/content studio while building and overseeing regional marketing capability in priority markets including the US, Europe, Middle East and ANZ. This is a high-impact role for a senior marketing leader who thrives in fast-moving, scaling environments and can operate seamlessly across brand building, digital channels, communications, PR and close collaboration with commercial and sales leadership. Global Marketing Strategy and Leadership Execute a clear global marketing strategy aligned to Engine's commercial goals and long-term growth ambitions. Evolve Engine's positioning from "SaaS provider" to "essential digital banking operating system" ensuring we are the undisputed first choice for transformation programmes. Lead and develop a high-performing central marketing team covering marketing operations, brand, digital, content and design. Build and scale regional marketing teams in priority markets, ensuring consistency of brand and messaging while enabling local market impact. Brand, Positioning and Communications Own Engine's global brand strategy, ensuring a strong, differentiated position in the core banking SaaS market. Maintain standards of excellence and ensure the Engine brand commands respect from C-suite stakeholders at banks. Lead Engine's corporate communications, PR and thought leadership activity, working closely with the Starling Group Corporate Affairs team and external agencies. Act as a senior brand guardian, ensuring consistency across all touchpoints and channels. Digital, Demand and Growth Oversee the digital ecosystem from the website and targeted and high-intent SEO, to social through LinkedIn and flagship events measuring all activity for efficiency and effectiveness. Partner closely with commercial and sales leadership to support pipeline generation, build account based marketing (ABM) campaigns targeting the right financial institutions. Develop engagement with analysts to position Engine as a trusted technology leader Use data and insight to continuously optimise performance, and engagement. Track results, attribution and provide leadership with clear ROI. Collaboration and Influence Work closely with Product, Sales, Commercial and Executive teams to ensure marketing supports product strategy and go-to-market priorities. Serve as a senior marketing voice internally, influencing decision-making and representing marketing at executive level. Manage external partners and agencies to deliver high-quality, scalable output. Requirements 10+ years' experience in senior marketing roles, ideally within B2B SaaS, core banking, digital banking or fintech environments. Strong background across marketing, communications and corporate affairs / PR, with the ability to balance brand and performance. Proven experience leading and scaling teams in fast-growth, international businesses. Demonstrated success building and managing global marketing strategies across multiple regions. Deep understanding of digital marketing channels and modern marketing operations. Commercially astute, with a track record of close collaboration with sales and revenue teams. Confident leader with excellent stakeholder management, communication and storytelling skills. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial video interview with Engine's Chief Commercial Officer (45 minutes) A secondary, deeper interview, members of the Starling Marketing team including CMO (60 minutes) Final interview with Engine's CEO (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Investment Management - Emerging Markets Research Associate - Analyst
PowerToFly
Investment Management - Emerging Markets Research Associate - AnalystLondon Morgan Stanley Investment Management (MSIM), together with its investment advisory affiliates, has about $1.4 trillion in assets under management or supervision. With 1,343 investment professionals worldwide, and 54 offices in 25 countries, Morgan Stanley Investment Management is able to provide in-depth local knowledge and expertise while channelling the strength of our global presence and resources. To support the delivery of tailored, value-added investment solutions to clients our investment teams are organized by capability: Solutions & Multi-Asset, Real Assets, Active Fundamental Equity, Private Credit & Equity, Global Fixed Income, and Global Liquidity. Morgan Stanley Investment Management strives to provide outstanding long-term investment performance, service and a comprehensive suite of investment management solutions to a diverse client base, which includes governments, institutions, corporations and individuals worldwide. Emerging Markets Team Description: The Emerging Markets Debt team manages approximately $35 billion across a range of investment strategies. The team analyzes the macroeconomic and political environments of more than one hundred countries and translates these fundamental views into investment ideas. Our research process leverages traditional news and crowd-sourced media, economic data releases, relationships with economists and political analysts, and on the ground travel to meet with policy makers and in country experts. We exploit both long and short investment opportunities and use a variety of sovereign bonds, currencies, equities, and other cash and derivative instruments in order to execute our strategies. Our team is made up of highly motivated professionals with diverse backgrounds who complement our global perspective. Responsibilities: Gather, maintain, evaluate, and distribute macroeconomic data from disparate sources for use in the investment research process. Prepare daily news summaries for Portfolio Managers by monitoring various news sources for specific countries and regions. Partake in research and due diligence conference calls and meetings. Interpret data, create visualizations, and communicate valuable information to the team. Requirements: You have a Bachelor's degree with strong academic record. You are fluent in English, with excellent verbal and written communication skills. An ability to communicate effectively in multiple languages would be an advantage. You are adaptive, a leader yet team player, as well as a multi tasker. You can present your conclusions in a clear and well structured manner. You have good presentation skills. You have a keen interest in emerging markets, politics and economic policy. You have strong analytical and numerical skills. You have knowledge and operating self sufficiency in programming language(s) such as Python or R. You have strong MS Office skills. You are attentive to detail, well organized, and deadline oriented. You have a positive attitude, strong work ethic and collaborative. What you can expect from Morgan Stanley: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at any point along their work life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste into your browser. Certified Persons Regulatory Requirements: If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement: Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
Mar 03, 2026
Full time
Investment Management - Emerging Markets Research Associate - AnalystLondon Morgan Stanley Investment Management (MSIM), together with its investment advisory affiliates, has about $1.4 trillion in assets under management or supervision. With 1,343 investment professionals worldwide, and 54 offices in 25 countries, Morgan Stanley Investment Management is able to provide in-depth local knowledge and expertise while channelling the strength of our global presence and resources. To support the delivery of tailored, value-added investment solutions to clients our investment teams are organized by capability: Solutions & Multi-Asset, Real Assets, Active Fundamental Equity, Private Credit & Equity, Global Fixed Income, and Global Liquidity. Morgan Stanley Investment Management strives to provide outstanding long-term investment performance, service and a comprehensive suite of investment management solutions to a diverse client base, which includes governments, institutions, corporations and individuals worldwide. Emerging Markets Team Description: The Emerging Markets Debt team manages approximately $35 billion across a range of investment strategies. The team analyzes the macroeconomic and political environments of more than one hundred countries and translates these fundamental views into investment ideas. Our research process leverages traditional news and crowd-sourced media, economic data releases, relationships with economists and political analysts, and on the ground travel to meet with policy makers and in country experts. We exploit both long and short investment opportunities and use a variety of sovereign bonds, currencies, equities, and other cash and derivative instruments in order to execute our strategies. Our team is made up of highly motivated professionals with diverse backgrounds who complement our global perspective. Responsibilities: Gather, maintain, evaluate, and distribute macroeconomic data from disparate sources for use in the investment research process. Prepare daily news summaries for Portfolio Managers by monitoring various news sources for specific countries and regions. Partake in research and due diligence conference calls and meetings. Interpret data, create visualizations, and communicate valuable information to the team. Requirements: You have a Bachelor's degree with strong academic record. You are fluent in English, with excellent verbal and written communication skills. An ability to communicate effectively in multiple languages would be an advantage. You are adaptive, a leader yet team player, as well as a multi tasker. You can present your conclusions in a clear and well structured manner. You have good presentation skills. You have a keen interest in emerging markets, politics and economic policy. You have strong analytical and numerical skills. You have knowledge and operating self sufficiency in programming language(s) such as Python or R. You have strong MS Office skills. You are attentive to detail, well organized, and deadline oriented. You have a positive attitude, strong work ethic and collaborative. What you can expect from Morgan Stanley: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at any point along their work life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste into your browser. Certified Persons Regulatory Requirements: If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement: Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
Regulatory Affairs Analyst
PiC
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad-hoc reporting and develop perspective/value-add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non-Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PICs business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day-to-day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Mar 02, 2026
Full time
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad-hoc reporting and develop perspective/value-add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non-Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PICs business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day-to-day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
FC Intelligence Analyst
Description This Swindon, Wiltshire
Swindon, United Kingdom Bournemouth, United Kingdom Northampton, United Kingdom Glasgow, United Kingdom London, United Kingdom As part of our Financial Crime Analytics team, you will play a hands on role in strengthening our defences against financial crime. You will use your expertise to help identify potential criminal activity and ensure we meet key money laundering and regulatory requirements, including sanctions screening and the monitoring of Politically Exposed Persons, their relatives and close associates, and other individuals who may present a higher risk. You will also be involved in manual screening activities, supporting miscellaneous requirements, contributing to new business as usual processes, and assist on projects that enhance the strength and resilience of our controls. Alongside this, you will gain exposure to introductory governance activities, where your ability to think critically, challenge existing processes, and drive continuous improvement will be highly valued. Our mission is clear and purposeful: to protect NBS and its members through effective, high quality screening while continually improving the efficiency and impact of our controls. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon, Bournemouth, Northampton, Glasgow, London office. Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Uncompromisingly Customer, whatever our role The extras you'll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires. Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Abbie Kelly and the main recruitment contact is Lorraine Ifil. Banking - but fairer, more rewarding, and for the good of society What you'll be doing You'll be joining a high performing and dedicated financial crime team, focusing on customer screening activities that help safeguard Nationwide. Your work will include using analytical tools such as SAS and Actimize to support and maintain key financial crime monitoring solutions. You'll carry out manual screening, contribute to projects, and play an active role in initiatives that strengthen our overall control environment. In addition to this, you'll provide holiday cover for list update activities across both customer and payment screening, and support tuning tasks using Fircosoft to ensure our day to day operations run smoothly. You'll develop a strong understanding of financial crime risks and recommend effective ways to mitigate them, while working closely with colleagues across the business to ensure our controls operate efficiently and deliver the right outcomes. About you As a minimum requirement you will have: Experience using Fircosoft products to carry out list management tasks and tuning through Firco MultiList Manager, Firco MultiLaws Manager and Firco Classic Practical knowledge of SAS and/or Actimize and how they support financial crime monitoring activities Proven technical and analytical skills gained within a financial crime function, along with familiarity of the tools used in customer or payment screening Recent experience working in a financial crime role involving Politically Exposed Persons (PEP), Special Interest Persons (SIP), Relatives and Close Associates (RCA), or Sanctions risks The ability to work effectively under pressure in a fast changing environment, managing a variety of tasks confidently A strong track record of accuracy, attention to detail and meeting deadlines consistently Excellent problem solving skills, with the confidence to recommend well considered solutions Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Job Info Job Identification 1646 Apply Before 01/20/2026, 11:55 PM Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB
Mar 02, 2026
Full time
Swindon, United Kingdom Bournemouth, United Kingdom Northampton, United Kingdom Glasgow, United Kingdom London, United Kingdom As part of our Financial Crime Analytics team, you will play a hands on role in strengthening our defences against financial crime. You will use your expertise to help identify potential criminal activity and ensure we meet key money laundering and regulatory requirements, including sanctions screening and the monitoring of Politically Exposed Persons, their relatives and close associates, and other individuals who may present a higher risk. You will also be involved in manual screening activities, supporting miscellaneous requirements, contributing to new business as usual processes, and assist on projects that enhance the strength and resilience of our controls. Alongside this, you will gain exposure to introductory governance activities, where your ability to think critically, challenge existing processes, and drive continuous improvement will be highly valued. Our mission is clear and purposeful: to protect NBS and its members through effective, high quality screening while continually improving the efficiency and impact of our controls. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon, Bournemouth, Northampton, Glasgow, London office. Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Uncompromisingly Customer, whatever our role The extras you'll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires. Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Abbie Kelly and the main recruitment contact is Lorraine Ifil. Banking - but fairer, more rewarding, and for the good of society What you'll be doing You'll be joining a high performing and dedicated financial crime team, focusing on customer screening activities that help safeguard Nationwide. Your work will include using analytical tools such as SAS and Actimize to support and maintain key financial crime monitoring solutions. You'll carry out manual screening, contribute to projects, and play an active role in initiatives that strengthen our overall control environment. In addition to this, you'll provide holiday cover for list update activities across both customer and payment screening, and support tuning tasks using Fircosoft to ensure our day to day operations run smoothly. You'll develop a strong understanding of financial crime risks and recommend effective ways to mitigate them, while working closely with colleagues across the business to ensure our controls operate efficiently and deliver the right outcomes. About you As a minimum requirement you will have: Experience using Fircosoft products to carry out list management tasks and tuning through Firco MultiList Manager, Firco MultiLaws Manager and Firco Classic Practical knowledge of SAS and/or Actimize and how they support financial crime monitoring activities Proven technical and analytical skills gained within a financial crime function, along with familiarity of the tools used in customer or payment screening Recent experience working in a financial crime role involving Politically Exposed Persons (PEP), Special Interest Persons (SIP), Relatives and Close Associates (RCA), or Sanctions risks The ability to work effectively under pressure in a fast changing environment, managing a variety of tasks confidently A strong track record of accuracy, attention to detail and meeting deadlines consistently Excellent problem solving skills, with the confidence to recommend well considered solutions Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Job Info Job Identification 1646 Apply Before 01/20/2026, 11:55 PM Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB
Chief Operating Officer
Mark Allen Group Ltd
Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
Mar 02, 2026
Full time
Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.

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