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first line support analyst
Robert Walters
Data Engineer
Robert Walters Preston, Lancashire
Data Engineer Preston (Hybrid working) £50,000 Reliable, high-quality data underpins effective decision-making across the organisation. This Data Engineer role plays a critical part in ensuring that trusted data flows seamlessly from operational systems through to reporting and analytics platforms. Acting as the architect of the organisation's data foundations, you will design, build, and maintain robust data pipelines and models that turn raw information into meaningful, actionable insight. The role goes beyond writing code - it is about creating scalable, resilient data infrastructure that connects systems, supports regulatory requirements, and enables teams at all levels to make informed decisions. Data Engineer Key Responsibilities Design, build, and maintain scalable data pipelines using Microsoft Fabric. Ensure data is ingested, transformed, and stored efficiently, securely, and reliably. Implement robust error handling, logging, and monitoring across ETL/ELT processes. Develop and maintain test plans to validate data accuracy and pipeline performance. Monitor pipeline health and apply tuning techniques to optimise performance. Create and maintain dimensional and relational data models to support reporting and analytics. Collaborate closely with analysts and business stakeholders to ensure data models meet operational and strategic requirements. Document data structures, transformations, and lineage in a clear and accessible manner. Write, optimise, and maintain complex SQL queries for data extraction and transformation. Implement data quality checks and validation processes to ensure accuracy, reliability, and completeness. Work in partnership with data governance stakeholders to align engineering practices with governance frameworks, security standards, and GDPR requirements. Undertake additional duties aligned with the scope and seniority of the role as required. Key Skills & Experience Strong experience designing and maintaining scalable ETL/ELT data pipelines, ideally within a cloud-first environment. Hands-on experience with Microsoft Fabric, including data ingestion, transformation, and storage. Advanced SQL skills, with experience writing and optimising complex queries; Python experience advantageous. Solid understanding of relational and dimensional data modelling to support reporting and analytics. Experience migrating data workloads from on-premise solutions (e.g. SSIS or manual processes) to modern cloud platforms. Strong focus on data quality, including validation, monitoring, error handling, and documentation. Familiarity with Power BI and supporting analytics use cases. Awareness of data governance, security, and GDPR principles. Ability to work collaboratively with technical and non-technical stakeholders, translating business requirements into effective data solutions. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
May 03, 2026
Full time
Data Engineer Preston (Hybrid working) £50,000 Reliable, high-quality data underpins effective decision-making across the organisation. This Data Engineer role plays a critical part in ensuring that trusted data flows seamlessly from operational systems through to reporting and analytics platforms. Acting as the architect of the organisation's data foundations, you will design, build, and maintain robust data pipelines and models that turn raw information into meaningful, actionable insight. The role goes beyond writing code - it is about creating scalable, resilient data infrastructure that connects systems, supports regulatory requirements, and enables teams at all levels to make informed decisions. Data Engineer Key Responsibilities Design, build, and maintain scalable data pipelines using Microsoft Fabric. Ensure data is ingested, transformed, and stored efficiently, securely, and reliably. Implement robust error handling, logging, and monitoring across ETL/ELT processes. Develop and maintain test plans to validate data accuracy and pipeline performance. Monitor pipeline health and apply tuning techniques to optimise performance. Create and maintain dimensional and relational data models to support reporting and analytics. Collaborate closely with analysts and business stakeholders to ensure data models meet operational and strategic requirements. Document data structures, transformations, and lineage in a clear and accessible manner. Write, optimise, and maintain complex SQL queries for data extraction and transformation. Implement data quality checks and validation processes to ensure accuracy, reliability, and completeness. Work in partnership with data governance stakeholders to align engineering practices with governance frameworks, security standards, and GDPR requirements. Undertake additional duties aligned with the scope and seniority of the role as required. Key Skills & Experience Strong experience designing and maintaining scalable ETL/ELT data pipelines, ideally within a cloud-first environment. Hands-on experience with Microsoft Fabric, including data ingestion, transformation, and storage. Advanced SQL skills, with experience writing and optimising complex queries; Python experience advantageous. Solid understanding of relational and dimensional data modelling to support reporting and analytics. Experience migrating data workloads from on-premise solutions (e.g. SSIS or manual processes) to modern cloud platforms. Strong focus on data quality, including validation, monitoring, error handling, and documentation. Familiarity with Power BI and supporting analytics use cases. Awareness of data governance, security, and GDPR principles. Ability to work collaboratively with technical and non-technical stakeholders, translating business requirements into effective data solutions. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Profile 29
IT Support Analyst
Profile 29 Loughton, Essex
IT Support Analyst Mon-Fri onsite in Debden IG10 Salary + pension scheme + health Free onsite gym & parking Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12 NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk To provide IT support & preventative maintenance for all end user hardware and software To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid AD\ Azure Active Directory (Entra ID) environment following IT lifecycle processes. Manage Microsoft 365 licence assignments and group memberships Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning Assist with multi-factor authentication (MFA) enrolment and account recovery Infrastructure & Systems Ensure IT systems are running efficiently. And perform regular health checks & assessment to check hardware\software status and labelling of equipment & cables are up to date Resolve complex hardware / software problems including printing issues Experience in MS Azure PAS and SAS and Virtual server environments Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS Intune To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems Assist their Cyber security team with security policies and processes Documentation & Process Maintain accurate IT asset records and contribute to their internal IT knowledge base Document support procedures, common fixes, and configuration guides Assist with IT project tasks as directed by their Head of IT Assist with vendor selection on new products and services relating to IT systems and services Participate in out of hours remote support rota at weekends and bank holidays Skills & Experience: Essential Experience with Microsoft Intune / Endpoint Manager for device management Experience with Microsoft Teams administration and/or SharePoint Online Familiarity with IT ticketing systems (Jira Service Management or similar) Experience with Azure Active Directory / Entra ID user and group management Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Desirable Familiarity with hardware firewalls (Cisco, SonicWALL, etc) Microsoft, ITIL, CompTIA A+, Certifications desirable Azure infrastructure and Hyper-V experience Other Stuff Working within a newly refurbished dedicated office space with free onsite employee gym Access to a large breakout space with comfortable seating, pool table and arcade games Free on-site parking Central Line Train station within one-minute walk with quick access to Central London Close road links to M11/M25/A406/A12 and London Social events Pension Scheme Healthshield (health cash back scheme and counselling services) 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days) Eye Test / Glasses reimbursement scheme Various team and personal reward incentives NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment
May 03, 2026
Full time
IT Support Analyst Mon-Fri onsite in Debden IG10 Salary + pension scheme + health Free onsite gym & parking Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12 NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk To provide IT support & preventative maintenance for all end user hardware and software To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid AD\ Azure Active Directory (Entra ID) environment following IT lifecycle processes. Manage Microsoft 365 licence assignments and group memberships Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning Assist with multi-factor authentication (MFA) enrolment and account recovery Infrastructure & Systems Ensure IT systems are running efficiently. And perform regular health checks & assessment to check hardware\software status and labelling of equipment & cables are up to date Resolve complex hardware / software problems including printing issues Experience in MS Azure PAS and SAS and Virtual server environments Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS Intune To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems Assist their Cyber security team with security policies and processes Documentation & Process Maintain accurate IT asset records and contribute to their internal IT knowledge base Document support procedures, common fixes, and configuration guides Assist with IT project tasks as directed by their Head of IT Assist with vendor selection on new products and services relating to IT systems and services Participate in out of hours remote support rota at weekends and bank holidays Skills & Experience: Essential Experience with Microsoft Intune / Endpoint Manager for device management Experience with Microsoft Teams administration and/or SharePoint Online Familiarity with IT ticketing systems (Jira Service Management or similar) Experience with Azure Active Directory / Entra ID user and group management Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Desirable Familiarity with hardware firewalls (Cisco, SonicWALL, etc) Microsoft, ITIL, CompTIA A+, Certifications desirable Azure infrastructure and Hyper-V experience Other Stuff Working within a newly refurbished dedicated office space with free onsite employee gym Access to a large breakout space with comfortable seating, pool table and arcade games Free on-site parking Central Line Train station within one-minute walk with quick access to Central London Close road links to M11/M25/A406/A12 and London Social events Pension Scheme Healthshield (health cash back scheme and counselling services) 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days) Eye Test / Glasses reimbursement scheme Various team and personal reward incentives NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment
Oscar Technology
Business Analyst
Oscar Technology Southampton, Hampshire
Technical Business Analyst 4 days on site Southampton Inside IR month contract We are recruiting for an experienced Technical Business Analyst to support governance activities across an AWS cloud platform within a regulated organisation. This role sits between Engineering and Governance, focusing on strengthening cloud controls, improving technical documentation, and addressing platform findings. While you won't be designing architecture solutions, you will need a solid understanding of AWS architecture principles and processes to work effectively with Architects and Engineering SMEs. Responsibilities Review and remediate governance and control findings within AWS Assess and enhance cloud governance frameworks and processes Partner with Engineering SMEs to produce and refine High-Level Design Documents Support design and governance approval processes Coordinate stakeholders and manage documentation timelines Ensure all outputs meet regulatory and internal compliance standards Key Skills Strong understanding of AWS cloud infrastructure Proven Technical BA experience (preferred over Architect background) Experience with application management, governance, and lifecycle controls Comfortable operating in structured, regulated environments Strong analytical, documentation, and stakeholder engagement skills Jira (essential) and Confluence (desirable) Awareness of automation / Terraform beneficial This is an excellent opportunity for a process-driven Technical BA who can bridge technical engineering discussions with governance and compliance requirements in a cloud-first environment. Technical Business Analyst 4 days on site Southampton Inside IR month contract Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
May 03, 2026
Contractor
Technical Business Analyst 4 days on site Southampton Inside IR month contract We are recruiting for an experienced Technical Business Analyst to support governance activities across an AWS cloud platform within a regulated organisation. This role sits between Engineering and Governance, focusing on strengthening cloud controls, improving technical documentation, and addressing platform findings. While you won't be designing architecture solutions, you will need a solid understanding of AWS architecture principles and processes to work effectively with Architects and Engineering SMEs. Responsibilities Review and remediate governance and control findings within AWS Assess and enhance cloud governance frameworks and processes Partner with Engineering SMEs to produce and refine High-Level Design Documents Support design and governance approval processes Coordinate stakeholders and manage documentation timelines Ensure all outputs meet regulatory and internal compliance standards Key Skills Strong understanding of AWS cloud infrastructure Proven Technical BA experience (preferred over Architect background) Experience with application management, governance, and lifecycle controls Comfortable operating in structured, regulated environments Strong analytical, documentation, and stakeholder engagement skills Jira (essential) and Confluence (desirable) Awareness of automation / Terraform beneficial This is an excellent opportunity for a process-driven Technical BA who can bridge technical engineering discussions with governance and compliance requirements in a cloud-first environment. Technical Business Analyst 4 days on site Southampton Inside IR month contract Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Anglian Home Improvements
Technical Business Analyst (EnterpriseOne and JDE)
Anglian Home Improvements Norwich, Norfolk
Technical Business Analyst (EnterpriseOne and JDE) Location: Norwich / hybrid The Role We are looking for an experienced Technical Business Analyst with strong JD Edwards EnterpriseOne (JDE E1) experience to support, enhance, and develop enterprise systems across the business. This role plays a key part in ensuring systems are selected, implemented, maintained, and improved to a high standard, while aligning technology solutions with business objectives. You will act as a bridge between the business and IT, leading system analysis and delivery, supporting stakeholders, and driving efficiencies through robust technical and process-led solutions. Key Responsibilities Lead the analysis, design, configuration, and implementation of JD Edwards EnterpriseOne modules Work closely with stakeholders to gather requirements, conduct gap analysis, and recommend process improvements Carry out feasibility studies on proposed systems and third-party solutions, providing cost, benefit, and timescale analysis Design data models and identify technical solutions to improve efficiency and system resilience Troubleshoot and resolve software and hardware issues as appropriate Ensure support teams are trained and prepared prior to system go-live Manage small projects or sub-projects (up to 30 man-days) from concept through to handover, ensuring delivery to agreed quality, timelines, and budgets Develop and mentor team members in system and programming activities Deputise for the Team Leader when required General Duties Ensure systems are fully documented, tested, and reflect the latest changes Uphold department standards, procedures, and best practice at all times Ensure issues raised by users are resolved promptly or escalated where necessary Contribute to the continuous improvement of IT standards and service delivery Stay up to date with developments in IT, systems, and technology Adhere to all company policies, including health & safety, HR, and equal opportunities About You Essential Strong experience with JD Edwards EnterpriseOne (E1 ERP) Background in Business Analysis Knowledge of relational databases Proficient in MS Office and SQL Excellent communication skills, with the ability to engage at all levels What We Offer Competitive Salary 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off Salary sacrifice benefits - enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers Opportunity to work with a forward-thinking and supportive team. Career development and continuous learning opportunities. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
May 03, 2026
Full time
Technical Business Analyst (EnterpriseOne and JDE) Location: Norwich / hybrid The Role We are looking for an experienced Technical Business Analyst with strong JD Edwards EnterpriseOne (JDE E1) experience to support, enhance, and develop enterprise systems across the business. This role plays a key part in ensuring systems are selected, implemented, maintained, and improved to a high standard, while aligning technology solutions with business objectives. You will act as a bridge between the business and IT, leading system analysis and delivery, supporting stakeholders, and driving efficiencies through robust technical and process-led solutions. Key Responsibilities Lead the analysis, design, configuration, and implementation of JD Edwards EnterpriseOne modules Work closely with stakeholders to gather requirements, conduct gap analysis, and recommend process improvements Carry out feasibility studies on proposed systems and third-party solutions, providing cost, benefit, and timescale analysis Design data models and identify technical solutions to improve efficiency and system resilience Troubleshoot and resolve software and hardware issues as appropriate Ensure support teams are trained and prepared prior to system go-live Manage small projects or sub-projects (up to 30 man-days) from concept through to handover, ensuring delivery to agreed quality, timelines, and budgets Develop and mentor team members in system and programming activities Deputise for the Team Leader when required General Duties Ensure systems are fully documented, tested, and reflect the latest changes Uphold department standards, procedures, and best practice at all times Ensure issues raised by users are resolved promptly or escalated where necessary Contribute to the continuous improvement of IT standards and service delivery Stay up to date with developments in IT, systems, and technology Adhere to all company policies, including health & safety, HR, and equal opportunities About You Essential Strong experience with JD Edwards EnterpriseOne (E1 ERP) Background in Business Analysis Knowledge of relational databases Proficient in MS Office and SQL Excellent communication skills, with the ability to engage at all levels What We Offer Competitive Salary 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off Salary sacrifice benefits - enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers Opportunity to work with a forward-thinking and supportive team. Career development and continuous learning opportunities. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
QA
IT Service Desk Apprentice
QA Edinburgh, Midlothian
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you'll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up. Employer description: Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh. Overview: The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. Responsibilities: Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets. Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal. Contribute to the team's continual service improvement objectives; identify repeat incidents and highlight potential process improvements. Complete user access requests, software installs and local hardware requests. Build and maintain good working relationships with all teams across the organisation. Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team. Meet goals and KPIs as set by the line manager. Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements. Desirable skills: Professional and courteous telephone manner. Willingness to work flexible hours / shifts. Strong verbal and written communication skills. Experience of working in a team. Able to learn new technologies and work in a technical environment. Able to follow set processes & procedures and highlight potential improvements. Understanding of Microsoft products. Salary: £21,000 per annum. Working hours: Initially you will start working on an 8 hour shift pattern starting anywhere between 8am - 2pm Monday to Friday. With the Service Desk Analyst role you may move onto a 2pm - 10pm shift. Benefits: £21,000 salary - increasing to £26,000 once completed apprenticeship. Mentoring scheme throughout apprenticeship. Luxury office space based in the centre of Edinburgh. Mental health awareness benefits. Track record of taking on over 50 apprentices within service desk. Future prospects: With Computershare your further career development is vital, with Global Tech Support's Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more. This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your IT Support Professional SCQF Level 8. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
May 03, 2026
Full time
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you'll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up. Employer description: Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh. Overview: The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. Responsibilities: Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets. Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal. Contribute to the team's continual service improvement objectives; identify repeat incidents and highlight potential process improvements. Complete user access requests, software installs and local hardware requests. Build and maintain good working relationships with all teams across the organisation. Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team. Meet goals and KPIs as set by the line manager. Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements. Desirable skills: Professional and courteous telephone manner. Willingness to work flexible hours / shifts. Strong verbal and written communication skills. Experience of working in a team. Able to learn new technologies and work in a technical environment. Able to follow set processes & procedures and highlight potential improvements. Understanding of Microsoft products. Salary: £21,000 per annum. Working hours: Initially you will start working on an 8 hour shift pattern starting anywhere between 8am - 2pm Monday to Friday. With the Service Desk Analyst role you may move onto a 2pm - 10pm shift. Benefits: £21,000 salary - increasing to £26,000 once completed apprenticeship. Mentoring scheme throughout apprenticeship. Luxury office space based in the centre of Edinburgh. Mental health awareness benefits. Track record of taking on over 50 apprentices within service desk. Future prospects: With Computershare your further career development is vital, with Global Tech Support's Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more. This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your IT Support Professional SCQF Level 8. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Ageas Insurance Limited
Senior Data Quality Analyst
Ageas Insurance Limited Eastleigh, Hampshire
Job Title : Senior Data Quality Analyst Target Start Date: Q2 2026 Contract Type: Permanent, Full Time Salary Range: £65,000 - £70,000 Location: Eastleigh, Hybrid (1x week) Closing Date for applications: 7th May Senior Data Quality Analyst: We are currently looking for a Senior Data Quality Analyst. You will work alongside Data Scientists, Engineers, Architects and Analysts to support the design, build and maintenance of cutting-edge data and AI services, ensuring strong data quality practices are embedded and monitored from the outset. Working closely with our governance leads and collaborating with risk, compliance and privacy teams, you'll help establish enterprise standards and drive trusted, high-quality data that powers analytics and AI innovation. Main Responsibilities as Senior Data Quality Analyst: Provide data quality advice and guidance across the business, promoting best practice and pragmatic solutions Design and implement data quality processes, controls and monitoring across our data platforms and enterprise systems Develop data profiling, reporting and monitoring solutions using SQL and Python Collaborate with data owners, stewards and the wider data community to improve trust and quality in critical datasets Curate and maintain key data artefacts such as data catalogues, dictionaries, lineage and asset registers Champion the value of data quality through governance forums, stakeholder engagement and guidance materials Support delivery of the strategic data quality roadmap and key governance outcomes Work with architects and AI teams to ensure high-quality, well-governed data supports scalable data products and GenAI services Skills and experience you need as Senior Data Quality Analyst: Strong experience implementing data quality processes and governance frameworks within complex data environments Hands-on coding capability in SQL, with experience using Python for data manipulation, profiling or automation Experience working with modern cloud data platforms, particularly Databricks Experience profiling datasets and defining data quality rules, controls and monitoring approaches Experience working with data governance frameworks and collaborating with data owners, stewards and governance teams Familiarity with data governance and data management tooling such as Unity Catalog, Collibra or similar Strong stakeholder engagement skills with the ability to influence across technical and non-technical teams Interest in AI and emerging technologies, and an understanding of how strong data management enables advanced analytics and GenAI Qualifications : DAMA CDMP (Certified Data Management Professional) or equivalent. Recognised Data Quality Specialist certification or training. Desirable: Experience in the insurance or financial services sector. Exposure to data migration or transformation programmes. At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas: Flexible Working- Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Mindfulness. Supporting your Wealth- Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them- Partner Life Assurance and Critical Illness cover. Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops. Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover. Supporting you back to work- Return to work programme after maternity leave. About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , member of iCAN and GAIN . As a Disability Confident Leader , we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruit
May 03, 2026
Full time
Job Title : Senior Data Quality Analyst Target Start Date: Q2 2026 Contract Type: Permanent, Full Time Salary Range: £65,000 - £70,000 Location: Eastleigh, Hybrid (1x week) Closing Date for applications: 7th May Senior Data Quality Analyst: We are currently looking for a Senior Data Quality Analyst. You will work alongside Data Scientists, Engineers, Architects and Analysts to support the design, build and maintenance of cutting-edge data and AI services, ensuring strong data quality practices are embedded and monitored from the outset. Working closely with our governance leads and collaborating with risk, compliance and privacy teams, you'll help establish enterprise standards and drive trusted, high-quality data that powers analytics and AI innovation. Main Responsibilities as Senior Data Quality Analyst: Provide data quality advice and guidance across the business, promoting best practice and pragmatic solutions Design and implement data quality processes, controls and monitoring across our data platforms and enterprise systems Develop data profiling, reporting and monitoring solutions using SQL and Python Collaborate with data owners, stewards and the wider data community to improve trust and quality in critical datasets Curate and maintain key data artefacts such as data catalogues, dictionaries, lineage and asset registers Champion the value of data quality through governance forums, stakeholder engagement and guidance materials Support delivery of the strategic data quality roadmap and key governance outcomes Work with architects and AI teams to ensure high-quality, well-governed data supports scalable data products and GenAI services Skills and experience you need as Senior Data Quality Analyst: Strong experience implementing data quality processes and governance frameworks within complex data environments Hands-on coding capability in SQL, with experience using Python for data manipulation, profiling or automation Experience working with modern cloud data platforms, particularly Databricks Experience profiling datasets and defining data quality rules, controls and monitoring approaches Experience working with data governance frameworks and collaborating with data owners, stewards and governance teams Familiarity with data governance and data management tooling such as Unity Catalog, Collibra or similar Strong stakeholder engagement skills with the ability to influence across technical and non-technical teams Interest in AI and emerging technologies, and an understanding of how strong data management enables advanced analytics and GenAI Qualifications : DAMA CDMP (Certified Data Management Professional) or equivalent. Recognised Data Quality Specialist certification or training. Desirable: Experience in the insurance or financial services sector. Exposure to data migration or transformation programmes. At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas: Flexible Working- Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Mindfulness. Supporting your Wealth- Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them- Partner Life Assurance and Critical Illness cover. Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops. Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover. Supporting you back to work- Return to work programme after maternity leave. About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , member of iCAN and GAIN . As a Disability Confident Leader , we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruit
Unipart
IT Site Services Engineer
Unipart Portsmouth, Hampshire
Portsmouth, Voyager Park £30,000-£34,000 per annum plus 30 days holiday (including bank holidays), pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme About the Role As an IT Site Services Engineer, you will be the primary customer-facing technical expert on-site, delivering hands-on technical resolution and exceptional support for all end-user device issues, including hardware, software, and network queries. A critical component of this role is serving as a WMS (Warehouse Management System) super user to troubleshoot device issues directly on the operational floor, focusing on rapid resolution, high end-user satisfaction, and proactive maintenance of site-based equipment. As part of your key responsibilities you'll: Respond to, log, and resolve support requests and incidents within agreed service levels. Diagnose and repair hardware issues for devices including desktops, laptops, mobile devices, printers, scanners, and peripherals. Utilise WMS super user expertise to troubleshoot and resolve WMS application and device issues within the warehouse environment. Configure and deploy new hardware and software, ensuring all end-user devices are business-ready. Maintain accurate records of on-site IT assets to support the inventory management process. Engage effectively with site staff and non-technical users to understand and resolve their issues, actively seeking feedback. About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Proven experience in an IT end-user support, desktop support, or technical service role. Strong technical aptitude with experience in supporting hardware, operating systems, and essential software. Experience with, or a strong willingness to learn, Warehouse Management Systems (WMS) and handheld terminals. Familiarity with ticketing systems for logging and managing support requests. Excellent interpersonal skills with a strong focus on customer service and problem-solving. Ability to collaborate effectively within a team environment and adhere to technical procedures. About Unipart We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers' supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains. Equality, Diversity, and Inclusion We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it's your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you 'you' - it is your talent and potential that we value most. Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.You may have experience of the following: IT Support Engineer, Site IT Engineer, Desktop Support Engineer, End User Computing (EUC) Engineer, Onsite Support Engineer, IT Field Engineer, Technical Support Analyst, Service Desk Engineer (Onsite), Workplace Technology Engineer, IT Operations Support Engineer, Infrastructure Support Engineer, Warehouse IT Support Engineer, WMS Support Analyst, Logistics Systems Support Engineer, First / Second Line Support Engineer, EUC Analyst, IT Technician, Client Support Engineer. REF-
May 03, 2026
Full time
Portsmouth, Voyager Park £30,000-£34,000 per annum plus 30 days holiday (including bank holidays), pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme About the Role As an IT Site Services Engineer, you will be the primary customer-facing technical expert on-site, delivering hands-on technical resolution and exceptional support for all end-user device issues, including hardware, software, and network queries. A critical component of this role is serving as a WMS (Warehouse Management System) super user to troubleshoot device issues directly on the operational floor, focusing on rapid resolution, high end-user satisfaction, and proactive maintenance of site-based equipment. As part of your key responsibilities you'll: Respond to, log, and resolve support requests and incidents within agreed service levels. Diagnose and repair hardware issues for devices including desktops, laptops, mobile devices, printers, scanners, and peripherals. Utilise WMS super user expertise to troubleshoot and resolve WMS application and device issues within the warehouse environment. Configure and deploy new hardware and software, ensuring all end-user devices are business-ready. Maintain accurate records of on-site IT assets to support the inventory management process. Engage effectively with site staff and non-technical users to understand and resolve their issues, actively seeking feedback. About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Proven experience in an IT end-user support, desktop support, or technical service role. Strong technical aptitude with experience in supporting hardware, operating systems, and essential software. Experience with, or a strong willingness to learn, Warehouse Management Systems (WMS) and handheld terminals. Familiarity with ticketing systems for logging and managing support requests. Excellent interpersonal skills with a strong focus on customer service and problem-solving. Ability to collaborate effectively within a team environment and adhere to technical procedures. About Unipart We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers' supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains. Equality, Diversity, and Inclusion We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it's your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you 'you' - it is your talent and potential that we value most. Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.You may have experience of the following: IT Support Engineer, Site IT Engineer, Desktop Support Engineer, End User Computing (EUC) Engineer, Onsite Support Engineer, IT Field Engineer, Technical Support Analyst, Service Desk Engineer (Onsite), Workplace Technology Engineer, IT Operations Support Engineer, Infrastructure Support Engineer, Warehouse IT Support Engineer, WMS Support Analyst, Logistics Systems Support Engineer, First / Second Line Support Engineer, EUC Analyst, IT Technician, Client Support Engineer. REF-
Jonathan Lee Recruitment
Manufacturing Technical Author & Analyst
Jonathan Lee Recruitment Basildon, Essex
BEMM Technical Analyst Reference: 56489 Umbrella Rate: £26.81/hr, increasing to £34.83/hr after 12 weeks (Inside IR35) Are you ready to take your career to the next level with an exciting opportunity in the automotive industry? This is your chance to join a forward-thinking company as a BEMM Technical Analyst, where you'll play a pivotal role in shaping the future of technical support through digital innovation and AI. If you're passionate about project coordination, technical documentation, and driving efficiency, this role offers the perfect blend of challenge and reward. What You Will Do: • Create and maintain technical content for Body and Equipment Mounting Manuals (BEMM), transitioning from traditional methods to structured authoring using Adobe Experience Manager (AEM) Guides. • Manage the end-to-end lifecycle of BEMM updates for specific vehicle programmes, ensuring all milestones are met and deadlines are achieved. • Collaborate with Subject Matter Experts across various engineering teams to gather technical data and translate it into clear, actionable content for vehicle converters. • Support AI-driven projects by testing and implementing solutions that automate repetitive tasks, such as AI-assisted translations and approval pipeline tracking. • Identify and implement process improvements to streamline workflows and enhance the efficiency of technical documentation delivery. What You Will Bring: • Proven project management experience, with the ability to plan tasks, track progress, and meet deadlines. • A logical mindset and natural talent for organising complex information and understanding technical hierarchies. • Exceptional written and verbal communication skills, with the ability to simplify complex mechanical or electrical concepts. • A keen eye for detail and a quality-first approach, ensuring all technical instructions are accurate and compliant. • Digital aptitude, with a strong interest in digital tools and AI and curiosity about how automation can enhance team efficiency. • Engineering knowledge is desirable, e.g. understanding of vehicle architecture, body structures and electrical systems. This is an opportunity to contribute to a global organisation that values innovation, precision, and collaboration. As a BEMM Technical Analyst, you'll be at the forefront of modernising technical processes, ensuring that vehicle converters have the clear and accurate instructions they need to create specialised solutions like ambulances, campervans, and delivery vans. Your work will directly impact vehicle safety and quality, making this role both meaningful and rewarding. Location: This role is based at Dunton, offering a dynamic and collaborative on-site environment. 4-5 days per week on site, depending on business requirements. Interested? If you're ready to take on this exciting challenge as a BEMM Technical Analyst, don't wait! Apply now to become part of a team that's shaping the future of technical innovation. Let's make your next career move your best one yet! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
May 03, 2026
Contractor
BEMM Technical Analyst Reference: 56489 Umbrella Rate: £26.81/hr, increasing to £34.83/hr after 12 weeks (Inside IR35) Are you ready to take your career to the next level with an exciting opportunity in the automotive industry? This is your chance to join a forward-thinking company as a BEMM Technical Analyst, where you'll play a pivotal role in shaping the future of technical support through digital innovation and AI. If you're passionate about project coordination, technical documentation, and driving efficiency, this role offers the perfect blend of challenge and reward. What You Will Do: • Create and maintain technical content for Body and Equipment Mounting Manuals (BEMM), transitioning from traditional methods to structured authoring using Adobe Experience Manager (AEM) Guides. • Manage the end-to-end lifecycle of BEMM updates for specific vehicle programmes, ensuring all milestones are met and deadlines are achieved. • Collaborate with Subject Matter Experts across various engineering teams to gather technical data and translate it into clear, actionable content for vehicle converters. • Support AI-driven projects by testing and implementing solutions that automate repetitive tasks, such as AI-assisted translations and approval pipeline tracking. • Identify and implement process improvements to streamline workflows and enhance the efficiency of technical documentation delivery. What You Will Bring: • Proven project management experience, with the ability to plan tasks, track progress, and meet deadlines. • A logical mindset and natural talent for organising complex information and understanding technical hierarchies. • Exceptional written and verbal communication skills, with the ability to simplify complex mechanical or electrical concepts. • A keen eye for detail and a quality-first approach, ensuring all technical instructions are accurate and compliant. • Digital aptitude, with a strong interest in digital tools and AI and curiosity about how automation can enhance team efficiency. • Engineering knowledge is desirable, e.g. understanding of vehicle architecture, body structures and electrical systems. This is an opportunity to contribute to a global organisation that values innovation, precision, and collaboration. As a BEMM Technical Analyst, you'll be at the forefront of modernising technical processes, ensuring that vehicle converters have the clear and accurate instructions they need to create specialised solutions like ambulances, campervans, and delivery vans. Your work will directly impact vehicle safety and quality, making this role both meaningful and rewarding. Location: This role is based at Dunton, offering a dynamic and collaborative on-site environment. 4-5 days per week on site, depending on business requirements. Interested? If you're ready to take on this exciting challenge as a BEMM Technical Analyst, don't wait! Apply now to become part of a team that's shaping the future of technical innovation. Let's make your next career move your best one yet! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Business Analyst Placement Programme
Business Analyst jobs at ITOL Recruit
Please note this is a training course and fees apply What is the Business Analysis Placement Programme? Our Business Analysis Placement Programme is designed for anyone looking to start a career as a Business Analyst (BA) using education and recruitment support to help you achieve an entry level role or position. This programme does involve a financial contribution from you to fund your qualification, cv review and recruitment support but the long-term rewards will be extremely lucrative. What does a Business Analyst do? A Business Analyst is a problem solver who investigates an issue or area of weakness within an organisation or business, analyses solutions and helps facilitate the change that is needed. They do this through following a set of guidelines and principles set out within the BCS Business Analysis Diploma certification. To succeed as a business analyst, you should be somebody who enjoys problem solving and analysing, has good administration skills and communicates well in both written and verbal communication. You should be somebody who can work well alone but when needed be able to integrate well into a team. The role will generally include:- Analysing elements within the business or the whole business Making evaluations of all available data Identifying problems and looking at potential improvements Making a feasibility study in proposed improvements Present your acquired information within a business case to the company or organisation. Implement any agreed or necessary changes, to increase the efficiency of the organisation or business. Industry demand for Business Analysts Demand for Business Analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. Business Analysts ensures a business remains relevant and future proofs against changes both foreseen and sudden. All businesses need to make data driven decisions and the demand for analysts has become a key role for any size of business and has become a very lucrative. How we help you get you first role We specialise in working with candidates who wish to start or transition into a Business Analyst career. How do we do this? 1. Firstly, we place you on a training program which provides a pathway to the most relevant industry recognised certification being the BCS Business Analysis Diploma. The diploma comprises of 4 certification courses and a final oral examination signing you off as Business Analyst through the BCS. Study time to complete all of the certifications is recommended at around 90 hours to achieve exam pass level. 2. Once you have successfully passed the 4 required certification exams and the oral exam which make up the diploma, you will be handed over to our recruitment support team. They will then work with you to help rewrite your cv to a professional standard to highlight the skills required by Business Analyst recruiters. In addition, they will also assist in creating a professional LinkedIn profile, interview support, career advice and tailored support such as taking you through mock interviews. 3. Our recruitment advice consultants will work with you to identify the best opportunities available which are suited to you. Their tailored support ensures you only apply for roles where there is a realistic chance of success and help you to prepare for interviews and perform at your best. Typically, starter roles will be junior business analyst, junior analyst or a support/admin role utilising your analytical skills. Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. Further study into Project Management certifications can expand the breadth of roles you find available. Finances To accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms. What next? To get your journey started and check whether you meet the criteria to join the programme, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours assist you.
May 03, 2026
Full time
Please note this is a training course and fees apply What is the Business Analysis Placement Programme? Our Business Analysis Placement Programme is designed for anyone looking to start a career as a Business Analyst (BA) using education and recruitment support to help you achieve an entry level role or position. This programme does involve a financial contribution from you to fund your qualification, cv review and recruitment support but the long-term rewards will be extremely lucrative. What does a Business Analyst do? A Business Analyst is a problem solver who investigates an issue or area of weakness within an organisation or business, analyses solutions and helps facilitate the change that is needed. They do this through following a set of guidelines and principles set out within the BCS Business Analysis Diploma certification. To succeed as a business analyst, you should be somebody who enjoys problem solving and analysing, has good administration skills and communicates well in both written and verbal communication. You should be somebody who can work well alone but when needed be able to integrate well into a team. The role will generally include:- Analysing elements within the business or the whole business Making evaluations of all available data Identifying problems and looking at potential improvements Making a feasibility study in proposed improvements Present your acquired information within a business case to the company or organisation. Implement any agreed or necessary changes, to increase the efficiency of the organisation or business. Industry demand for Business Analysts Demand for Business Analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. Business Analysts ensures a business remains relevant and future proofs against changes both foreseen and sudden. All businesses need to make data driven decisions and the demand for analysts has become a key role for any size of business and has become a very lucrative. How we help you get you first role We specialise in working with candidates who wish to start or transition into a Business Analyst career. How do we do this? 1. Firstly, we place you on a training program which provides a pathway to the most relevant industry recognised certification being the BCS Business Analysis Diploma. The diploma comprises of 4 certification courses and a final oral examination signing you off as Business Analyst through the BCS. Study time to complete all of the certifications is recommended at around 90 hours to achieve exam pass level. 2. Once you have successfully passed the 4 required certification exams and the oral exam which make up the diploma, you will be handed over to our recruitment support team. They will then work with you to help rewrite your cv to a professional standard to highlight the skills required by Business Analyst recruiters. In addition, they will also assist in creating a professional LinkedIn profile, interview support, career advice and tailored support such as taking you through mock interviews. 3. Our recruitment advice consultants will work with you to identify the best opportunities available which are suited to you. Their tailored support ensures you only apply for roles where there is a realistic chance of success and help you to prepare for interviews and perform at your best. Typically, starter roles will be junior business analyst, junior analyst or a support/admin role utilising your analytical skills. Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. Further study into Project Management certifications can expand the breadth of roles you find available. Finances To accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms. What next? To get your journey started and check whether you meet the criteria to join the programme, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours assist you.
CHM-1
Head of Insight and Impact
CHM-1 Leicester, Leicestershire
Job Title: Head of Insight and Impact Reporting To: Assistant Director of Network Development and Impact Manages: Data Analyst (direct management), Data Coordinator (dotted line) Contract: Permanent Hours: Full time (36 hours per week, flexible) Salary: £49,440 - £55,620 per annum (appointments are typically made at the lower end of the salary range) Location: Remote (occasional travel to Leicester office & other UK locations as necessary) About The Employer Our client is a federated charity consisting of a central national office and over 170 geographically dispersed local organisations, all working together under the same identity. The organisation recognises that being a parent has never been easy. Every volunteer is trained to work alongside parents to overcome the challenges they are facing. The organisation works with parents to build on their strengths and give them the support that they tell them they need. They offer no judgement - just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference the organisation makes and often their volunteers have lived experience of the challenges their families are facing themselves. About The Role Head of Insight and Impact is an exciting new leadership role for this charity at a critical time as they develop and prepare to launch their new, federation-wide strategy in early 2027. You will ensure that they make best use of the data and evidence that they already hold and build the insight-led culture they need to deliver their mission. Your key responsibilities will be to: Lead the development of a shared, federation-wide approach to impact measurement, transforming how this organisation understands, evidences and communicates the difference that this charity makes to babies, children and families. Develop and embed data systems, tools and capabilities at this organisation and across its federation of aligned charities, aligning with and enabling delivery of our new strategy. Design and lead a consistent approach to monitoring and evaluating the support provided by this organisation to their federation, ensuring outcomes and learning are captured and shared. Lead this organisation's Impact Team and work collaboratively with colleagues across the organisation and with locally federated teams, leveraging collective skills and expertise. In this busy and varied role, you will put insight and impact at the heart of the charity's work. In a typical day you could be working with the data analyst to visualise and present the results of the latest National Data Return to the Executive Leadership Team, running a feedback session with locally federated teams piloting new outcome measures, and/or ensuring colleagues in the Fundraising Team have the insight they need for proposal development. Ultimately, your efforts will help ensure that this charitable movement can reach and support more families with babies and children facing their toughest times. The people at the organisation are its most important resource. The employer has been accredited with Investors in People since March 2005, which recognises the commitment they give to developing their staff. Benefits of working for the employer Flexible working Family friendly policy PayCare health cash plan Enhanced employer contribution pension Learning and development Employee Assistance If it sounds like your type of challenge, they would be delighted to hear from you. The closing date for applications is Tuesday 19th May at 4pm. First stage interviews will take place virtually on week commencing 1st June. Second stage interviews will take place in-person at our Leicester Office on week commencing 8th June. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). The employer is committed to Equality of Opportunity and Diversity. They wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability. No agencies please.
May 02, 2026
Full time
Job Title: Head of Insight and Impact Reporting To: Assistant Director of Network Development and Impact Manages: Data Analyst (direct management), Data Coordinator (dotted line) Contract: Permanent Hours: Full time (36 hours per week, flexible) Salary: £49,440 - £55,620 per annum (appointments are typically made at the lower end of the salary range) Location: Remote (occasional travel to Leicester office & other UK locations as necessary) About The Employer Our client is a federated charity consisting of a central national office and over 170 geographically dispersed local organisations, all working together under the same identity. The organisation recognises that being a parent has never been easy. Every volunteer is trained to work alongside parents to overcome the challenges they are facing. The organisation works with parents to build on their strengths and give them the support that they tell them they need. They offer no judgement - just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference the organisation makes and often their volunteers have lived experience of the challenges their families are facing themselves. About The Role Head of Insight and Impact is an exciting new leadership role for this charity at a critical time as they develop and prepare to launch their new, federation-wide strategy in early 2027. You will ensure that they make best use of the data and evidence that they already hold and build the insight-led culture they need to deliver their mission. Your key responsibilities will be to: Lead the development of a shared, federation-wide approach to impact measurement, transforming how this organisation understands, evidences and communicates the difference that this charity makes to babies, children and families. Develop and embed data systems, tools and capabilities at this organisation and across its federation of aligned charities, aligning with and enabling delivery of our new strategy. Design and lead a consistent approach to monitoring and evaluating the support provided by this organisation to their federation, ensuring outcomes and learning are captured and shared. Lead this organisation's Impact Team and work collaboratively with colleagues across the organisation and with locally federated teams, leveraging collective skills and expertise. In this busy and varied role, you will put insight and impact at the heart of the charity's work. In a typical day you could be working with the data analyst to visualise and present the results of the latest National Data Return to the Executive Leadership Team, running a feedback session with locally federated teams piloting new outcome measures, and/or ensuring colleagues in the Fundraising Team have the insight they need for proposal development. Ultimately, your efforts will help ensure that this charitable movement can reach and support more families with babies and children facing their toughest times. The people at the organisation are its most important resource. The employer has been accredited with Investors in People since March 2005, which recognises the commitment they give to developing their staff. Benefits of working for the employer Flexible working Family friendly policy PayCare health cash plan Enhanced employer contribution pension Learning and development Employee Assistance If it sounds like your type of challenge, they would be delighted to hear from you. The closing date for applications is Tuesday 19th May at 4pm. First stage interviews will take place virtually on week commencing 1st June. Second stage interviews will take place in-person at our Leicester Office on week commencing 8th June. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). The employer is committed to Equality of Opportunity and Diversity. They wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability. No agencies please.
City Plumbing
Junior Finance Business Partner
City Plumbing Northampton, Northamptonshire
Are you a commercially minded finance professional looking to step into a high-impact Finance Business Partner role? Come and join our team to drive profitability and deliver superior commercial analysis for our Showroom business unit.The Role: As a Finance Business Partner, you will become a key member of a dedicated team focused on supporting our commercial and operational groups. The core of this role is to deliver high-quality analysis and reporting that enables optimal decision-making. You will work in close collaboration with FP&A and business partners to enhance profitability within a dynamic, fast-paced environment.As the Finance Business Partner you will need the confidence to build strong relationships, utilise support networks, and deliver excellent business partnering to your stakeholders. We are looking for a highly motivated self-starter who can accurately follow procedures while maintaining effective communication across both Finance and Non-Finance teams.Key Responsibilities Act as the primary financial liaison at management and trading meetings, articulating key performance metrics and trends to ensure the business stays on track.Provide valuable, commercially focused reporting to equip stakeholders with the information needed for informed decision-making and margin improvement.Work as a dedicated Finance Business Partner to collaborate with various teams to complete annual planning cycles, including 5-year plans, budgets, and reforecasts.Appraise investment proposals and conduct post-implementation reviews to support the wider business investment strategy.Track key business initiatives and continuously review performance reporting to improve KPI metrics and drive growth.Ensure the highest level of Finance Business Partnering by overseeing the production of monthly management accounts and managing data cleansing to ensure all analytical insights are consistent and accurate.Identify the correct analytical lens for complex requests, ensuring data integrity through expert judgment and experience.Prioritize time toward the greatest value creation for the business, offering clear recommendations to improve margin and working capital.This is a hybrid-based opportunity with true flexibility to work from home 3 days a week, with 2 days in our head office in Crick, NorthamptonshireYou: You'll live and breathe our Customer First ethos, with an innovative and agile approach to problem-solving. You'll enjoy working collaboratively with the wider Finance team and you'll thrive on delivering excellent support to the wider team.Whilst our preference is for someone to be fully qualified in either ACA / ACCA / CIMA, we will also consider more junior applicants who are currently part-qualified and studying with a few exams left to completeSkills and competencies Advanced Excel/Google Sheets skills and experience manipulating large data sets; knowledge of SQL and Data Studio is preferred for modern Finance Business Partnering.Proven experience with sales and margin analysis, vendor management, and working capital management.A track record of providing financial challenge and support, with the ability to translate complex data for non-finance stakeholders.Ideally part-qualified and actively pursuing a professional accounting qualification (CIMA/ACCA/ACA) to progress your career as a Finance Business PartnerBackground in a large company within the FMCG, Retail, or Wholesale sectors is highly desirable.It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Finance Analyst, Finance BP, Finance Business Partner, Finance Partner, Financial Accountant, Finance Analyst, CIMA Qualified, ACCA Qualified, ACA Qualified, FMCG, eCommerce, Online, Digital, Retail, Manufacturing, Building Products, Plumbing & Heating, Construction. Us; From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
May 02, 2026
Full time
Are you a commercially minded finance professional looking to step into a high-impact Finance Business Partner role? Come and join our team to drive profitability and deliver superior commercial analysis for our Showroom business unit.The Role: As a Finance Business Partner, you will become a key member of a dedicated team focused on supporting our commercial and operational groups. The core of this role is to deliver high-quality analysis and reporting that enables optimal decision-making. You will work in close collaboration with FP&A and business partners to enhance profitability within a dynamic, fast-paced environment.As the Finance Business Partner you will need the confidence to build strong relationships, utilise support networks, and deliver excellent business partnering to your stakeholders. We are looking for a highly motivated self-starter who can accurately follow procedures while maintaining effective communication across both Finance and Non-Finance teams.Key Responsibilities Act as the primary financial liaison at management and trading meetings, articulating key performance metrics and trends to ensure the business stays on track.Provide valuable, commercially focused reporting to equip stakeholders with the information needed for informed decision-making and margin improvement.Work as a dedicated Finance Business Partner to collaborate with various teams to complete annual planning cycles, including 5-year plans, budgets, and reforecasts.Appraise investment proposals and conduct post-implementation reviews to support the wider business investment strategy.Track key business initiatives and continuously review performance reporting to improve KPI metrics and drive growth.Ensure the highest level of Finance Business Partnering by overseeing the production of monthly management accounts and managing data cleansing to ensure all analytical insights are consistent and accurate.Identify the correct analytical lens for complex requests, ensuring data integrity through expert judgment and experience.Prioritize time toward the greatest value creation for the business, offering clear recommendations to improve margin and working capital.This is a hybrid-based opportunity with true flexibility to work from home 3 days a week, with 2 days in our head office in Crick, NorthamptonshireYou: You'll live and breathe our Customer First ethos, with an innovative and agile approach to problem-solving. You'll enjoy working collaboratively with the wider Finance team and you'll thrive on delivering excellent support to the wider team.Whilst our preference is for someone to be fully qualified in either ACA / ACCA / CIMA, we will also consider more junior applicants who are currently part-qualified and studying with a few exams left to completeSkills and competencies Advanced Excel/Google Sheets skills and experience manipulating large data sets; knowledge of SQL and Data Studio is preferred for modern Finance Business Partnering.Proven experience with sales and margin analysis, vendor management, and working capital management.A track record of providing financial challenge and support, with the ability to translate complex data for non-finance stakeholders.Ideally part-qualified and actively pursuing a professional accounting qualification (CIMA/ACCA/ACA) to progress your career as a Finance Business PartnerBackground in a large company within the FMCG, Retail, or Wholesale sectors is highly desirable.It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Finance Analyst, Finance BP, Finance Business Partner, Finance Partner, Financial Accountant, Finance Analyst, CIMA Qualified, ACCA Qualified, ACA Qualified, FMCG, eCommerce, Online, Digital, Retail, Manufacturing, Building Products, Plumbing & Heating, Construction. Us; From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Bluetownonline
Volunteer Support & Systems Manager
Bluetownonline
Job Title: Volunteer Support & Systems Manager Location: 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: £40,000 to £42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: Monday 25thMay 2026. Assessment Day: Tuesday 2nd June 2026. Are you looking for a new opportunity supporting volunteers to give their best? The Society is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team. The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration. About the role: The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes. Responsibilities: To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems To line manage and support the Volunteer Support Team based at the charity Support Centre, empowering the team to deliver effective and consistent support to volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers To manage the "Safer Recruitment" and adverse disclosure process for volunteers, in line with charity policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner To work with the Head of Volunteering to review the charity volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To support the Head of Volunteering with the successful implementation of the charity's volunteer strategy and other national tasks To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers. Requirements: Experience of leading the development and maintenance of digital volunteer management/ communication systems Experience of creating and maintaining complex automated workflows Experience of overseeing the administrative functions of a CRM system Experience of implementing, managing reviewing and refining administrative processes Experience developing processes which are targeted at both internal and external audiences Experience of leading projects manging change with various stakeholders If you are interested in this role, please apply now! Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the charity's Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.
May 02, 2026
Full time
Job Title: Volunteer Support & Systems Manager Location: 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: £40,000 to £42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: Monday 25thMay 2026. Assessment Day: Tuesday 2nd June 2026. Are you looking for a new opportunity supporting volunteers to give their best? The Society is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team. The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration. About the role: The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes. Responsibilities: To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems To line manage and support the Volunteer Support Team based at the charity Support Centre, empowering the team to deliver effective and consistent support to volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers To manage the "Safer Recruitment" and adverse disclosure process for volunteers, in line with charity policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner To work with the Head of Volunteering to review the charity volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To support the Head of Volunteering with the successful implementation of the charity's volunteer strategy and other national tasks To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers. Requirements: Experience of leading the development and maintenance of digital volunteer management/ communication systems Experience of creating and maintaining complex automated workflows Experience of overseeing the administrative functions of a CRM system Experience of implementing, managing reviewing and refining administrative processes Experience developing processes which are targeted at both internal and external audiences Experience of leading projects manging change with various stakeholders If you are interested in this role, please apply now! Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the charity's Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.
ADVERTISING STANDARDS AUTHORITY
Data Scientist
ADVERTISING STANDARDS AUTHORITY
Salary£45k - £60k (pro rata if less than 35hrs per week) Location London (Hybrid Working) with London office presence needed 40% of your working week This is a Permanent, Full Time vacancy that will close in x days at xx:xx BST. The Vacancy 28-35hrs per week- open to discuss flexible working of these hours The ASA is the UK s regulator of advertising across all media, including online. Our work includes taking proactive action against misleading, harmful, offensive or otherwise irresponsible ads and acting on complaints. In short, we make sure ads are legal, decent, honest and truthful. In this role you will join our Data Science team and work on our world-leading Active Ad Monitoring system, which uses AI to proactively monitor online advertising. In 2025 the system captured and processed 60 million ads across social media, search and programmatic display. The ASA uses this intelligence to help regulate ads across high-priority topics like injectable weight-loss medications, green claims companies make to consumers, disclosure of influencer marketing and many more. You will be analysing the large volumes of ads the Active Ad Monitoring system captures, providing intelligence that helps teams across the ASA tackle real-world issues in online advertising. You will work primarily in Python, making extensive use of AI models to extract meaning from text, images and videos, and turning unstructured data into actionable intelligence. You will also have a role in helping understand how AI can help accelerate processes across the ASA. Our team mission is to protect UK consumers from adverts that are misleading, cause harm and target those within our society that are the most vulnerable. Working as part of our small agile team you will have the opportunity to own your work end-to-end, seeing directly how the work you do helps protect UK consumers. About you You will have a genuine enthusiasm for using Data Science and AI to improve ad regulation in the UK You will have either previously been a Data Scientist, or have similar professional experience, for example in data-intensive academic research or as an analyst with Python experience You will have the ability to write high-quality Python code to manipulate complex datasets You will be able to communicate clearly with non-technical coworkers, understanding the challenges they face regulating online advertising, and coming up with ways to use the technical tools at your disposal to help solve them You will have experience with Large Language Models (LLMs) either professionally or through personal exploration You ll be impact focused- understanding the problems the ASA faces and prioritising technical solutions that will deliver real impact. You will need to be curious and ambitious, creatively solving problems that may arise whilst always having an eye on system/process improvements. We are committed to building a workforce that reflects the full diversity of the UK population. We believe that varied perspectives and experiences strengthen our organisation and help us deliver our work more effectively. We welcome applications from people of all backgrounds and identities, and we actively encourage candidates from minority or underrepresented groups to apply. Women are currently under-represented within data science roles, and within our Data Science team. In line with our commitment to equality, diversity and inclusion, we particularly encourage applications from women and others who are under-represented in this area. Our recruitment process ensures applications are absent of names or any identifiable information which supports our aim of finding the best person for the role based on their skills and experience only. How to apply: If you re interested in applying for this role, please review the job description below and complete our online application process which includes answering some questions regarding your motivation for applying for this role and your skills and experience. Should you require any adjustments to our application process please contact Closing date: 17th May 2026. Please note we will be reviewing applications as they come in and we reserve the right to close the advert early if we receive a significantly high number of applicants. First Interview dates: 20th, 21st and 22nd May Second interview date: W/C 1st June 2026 The Company We are the UK s independent frontline regulator of ads by legitimate businesses and other organisations in all media, including online. We are authoritative and influential on ad regulation; the centre of expertise. The rules we administer and enforce are contained in the UK Advertising Codes, written by the industry Committees of Advertising Practice (CAP). To help maintain our independence from the industry that funds us, we are primarily funded at arm s length by the Advertising Standards Boards of Finance (Asbof). Together, the ASA, CAP and Asbof make up the ASA system. Our purpose is to make sure ads are responsible. Our ambition is to make sure every UK ad is a responsible ad. Our values are to be proactive, collaborative, accountable, transparent and decisive. We want external stakeholders to find us to be: independent in administering the Codes; evidence-based, proportionate, targeted and consistent; and reflective of society, not a social engineer. We are passionate about what we do because responsible ads are good for people, good for society and good for business. They entertain and inform us, helping us to choose products and services. They fund the media, sport and culture we all enjoy. They can be a force for social good, encouraging us to contribute to good causes, make more responsible choices and stay safe. And they help deliver competition and power the economy. By making sure ads are responsible, we protect people from being misled, harmed or offended, helping them feel more confident in the ads they see and hear.
May 02, 2026
Full time
Salary£45k - £60k (pro rata if less than 35hrs per week) Location London (Hybrid Working) with London office presence needed 40% of your working week This is a Permanent, Full Time vacancy that will close in x days at xx:xx BST. The Vacancy 28-35hrs per week- open to discuss flexible working of these hours The ASA is the UK s regulator of advertising across all media, including online. Our work includes taking proactive action against misleading, harmful, offensive or otherwise irresponsible ads and acting on complaints. In short, we make sure ads are legal, decent, honest and truthful. In this role you will join our Data Science team and work on our world-leading Active Ad Monitoring system, which uses AI to proactively monitor online advertising. In 2025 the system captured and processed 60 million ads across social media, search and programmatic display. The ASA uses this intelligence to help regulate ads across high-priority topics like injectable weight-loss medications, green claims companies make to consumers, disclosure of influencer marketing and many more. You will be analysing the large volumes of ads the Active Ad Monitoring system captures, providing intelligence that helps teams across the ASA tackle real-world issues in online advertising. You will work primarily in Python, making extensive use of AI models to extract meaning from text, images and videos, and turning unstructured data into actionable intelligence. You will also have a role in helping understand how AI can help accelerate processes across the ASA. Our team mission is to protect UK consumers from adverts that are misleading, cause harm and target those within our society that are the most vulnerable. Working as part of our small agile team you will have the opportunity to own your work end-to-end, seeing directly how the work you do helps protect UK consumers. About you You will have a genuine enthusiasm for using Data Science and AI to improve ad regulation in the UK You will have either previously been a Data Scientist, or have similar professional experience, for example in data-intensive academic research or as an analyst with Python experience You will have the ability to write high-quality Python code to manipulate complex datasets You will be able to communicate clearly with non-technical coworkers, understanding the challenges they face regulating online advertising, and coming up with ways to use the technical tools at your disposal to help solve them You will have experience with Large Language Models (LLMs) either professionally or through personal exploration You ll be impact focused- understanding the problems the ASA faces and prioritising technical solutions that will deliver real impact. You will need to be curious and ambitious, creatively solving problems that may arise whilst always having an eye on system/process improvements. We are committed to building a workforce that reflects the full diversity of the UK population. We believe that varied perspectives and experiences strengthen our organisation and help us deliver our work more effectively. We welcome applications from people of all backgrounds and identities, and we actively encourage candidates from minority or underrepresented groups to apply. Women are currently under-represented within data science roles, and within our Data Science team. In line with our commitment to equality, diversity and inclusion, we particularly encourage applications from women and others who are under-represented in this area. Our recruitment process ensures applications are absent of names or any identifiable information which supports our aim of finding the best person for the role based on their skills and experience only. How to apply: If you re interested in applying for this role, please review the job description below and complete our online application process which includes answering some questions regarding your motivation for applying for this role and your skills and experience. Should you require any adjustments to our application process please contact Closing date: 17th May 2026. Please note we will be reviewing applications as they come in and we reserve the right to close the advert early if we receive a significantly high number of applicants. First Interview dates: 20th, 21st and 22nd May Second interview date: W/C 1st June 2026 The Company We are the UK s independent frontline regulator of ads by legitimate businesses and other organisations in all media, including online. We are authoritative and influential on ad regulation; the centre of expertise. The rules we administer and enforce are contained in the UK Advertising Codes, written by the industry Committees of Advertising Practice (CAP). To help maintain our independence from the industry that funds us, we are primarily funded at arm s length by the Advertising Standards Boards of Finance (Asbof). Together, the ASA, CAP and Asbof make up the ASA system. Our purpose is to make sure ads are responsible. Our ambition is to make sure every UK ad is a responsible ad. Our values are to be proactive, collaborative, accountable, transparent and decisive. We want external stakeholders to find us to be: independent in administering the Codes; evidence-based, proportionate, targeted and consistent; and reflective of society, not a social engineer. We are passionate about what we do because responsible ads are good for people, good for society and good for business. They entertain and inform us, helping us to choose products and services. They fund the media, sport and culture we all enjoy. They can be a force for social good, encouraging us to contribute to good causes, make more responsible choices and stay safe. And they help deliver competition and power the economy. By making sure ads are responsible, we protect people from being misled, harmed or offended, helping them feel more confident in the ads they see and hear.
Brighton & Hove Albion Football Club
Set Piece Analyst
Brighton & Hove Albion Football Club Lancing, Sussex
Role: Set Piece Analyst (Men s First Team) Hours: Full time Location: American Express Elite Football Performance Centre, Lancing Contract Type: Permanent Deadline Day: 12th May 2026 About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Enhance performance through detailed tactical insight and analysis Your primary focus will be the analysis and development of the club s set piece process through elite level video and data analysis. You will lead the detailed analysis of opposition set pieces, identifying strengths, weaknesses and emerging patterns to inform match preparation and strategic planning. In addition, you will contribute to the development and delivery of our own attacking and defensive set piece strategies, both in the analysis room and on the training pitch, working closely with the Set Piece Coach and First Team Coaching Staff. Your analyst background You will have strong football knowledge, especially in set piece tactics, with the ability simplify complex information using both subjective and objective methods. You will also be confident explaining tactical concepts to players in all settings. To be successful in this role you must hold a performance Analysis or related degree, and ideally UEFA B qualification. Our values are essential to our success Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do: - Treat People Well - Exceed Expectations - Aim High. Never Give Up - Act with Integrity - Make it Special - Be Fan Focused How we say thank you In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to: - Complimentary breakfast and lunch at both sites - 23 days holiday rising with length of service (pro rata for part time staff) - Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more! - Enhanced family policies - Access to a gym and padel court at our training ground - Priority access to match tickets and access to free WSL tickets for 2026/27 season - In-house training programme and CPD opportunities - Exclusive discounts and benefits from our partners and local businesses Our commitment to EDI We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team. Safeguarding is part of everything we do We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
May 01, 2026
Full time
Role: Set Piece Analyst (Men s First Team) Hours: Full time Location: American Express Elite Football Performance Centre, Lancing Contract Type: Permanent Deadline Day: 12th May 2026 About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Enhance performance through detailed tactical insight and analysis Your primary focus will be the analysis and development of the club s set piece process through elite level video and data analysis. You will lead the detailed analysis of opposition set pieces, identifying strengths, weaknesses and emerging patterns to inform match preparation and strategic planning. In addition, you will contribute to the development and delivery of our own attacking and defensive set piece strategies, both in the analysis room and on the training pitch, working closely with the Set Piece Coach and First Team Coaching Staff. Your analyst background You will have strong football knowledge, especially in set piece tactics, with the ability simplify complex information using both subjective and objective methods. You will also be confident explaining tactical concepts to players in all settings. To be successful in this role you must hold a performance Analysis or related degree, and ideally UEFA B qualification. Our values are essential to our success Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do: - Treat People Well - Exceed Expectations - Aim High. Never Give Up - Act with Integrity - Make it Special - Be Fan Focused How we say thank you In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to: - Complimentary breakfast and lunch at both sites - 23 days holiday rising with length of service (pro rata for part time staff) - Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more! - Enhanced family policies - Access to a gym and padel court at our training ground - Priority access to match tickets and access to free WSL tickets for 2026/27 season - In-house training programme and CPD opportunities - Exclusive discounts and benefits from our partners and local businesses Our commitment to EDI We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team. Safeguarding is part of everything we do We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Octopus Energy Limited
Odoo Administrator
Octopus Energy Limited Sheffield, Yorkshire
We can't hire everyone but we can help them shine somewhere brilliant. At Octopus, we're lucky to attract some incredibly talented humans. And while we can't bring every talented person into our team, we can help them land somewhere that's just as mission-driven. That's why we're sharing opportunities from MOPO; a company we've proudly backed through a strategic investment. About MOPO MOPO is on a mission to enable renewable energy access in underserved markets. Already operating in Nigeria, DRC, Sierra Leone and Liberia, their solar power stations distribute energy through proprietary MOPO Batteries managed by a network of local agents. Their model is already powering thousands of homes and small businesses-eliminating fossil fuel use and enabling livelihoods. With backing from Octopus Energy, British International Investment, and Norfund, MOPO is scaling rapidly and is positioned to transform energy access and e-mobility across the continent. What is the role MOPO is looking for a dedicated Odoo Administrator to take ownership of their Odoo ERP system across all subsidiaries. This role is critical in following the upcoming departure of the current system owner, who designed and implemented their Odoo instance and holds a significant amount of configuration and business context knowledge. It is important that a replacement is in place ahead of this transition to ensure continuity and retain institutional knowledge. Odoo sits at the centre of operational delivery across the business - covering stock, African operations, reporting and finance. This role will act as the central point of coordination, support and ongoing development of the system across all Subsidiary Country teams. Key responsibilities System ownership & support Act as the primary owner of the Odoo system across all business units Provide first- and second-line support to country teams using Odoo Troubleshoot issues and ensure smooth day-to-day operation of the platform Coordinate training alongside existing internal subject matter experts (product, finance, warehousing etc) Configuration & continuous improvement Maintain and improve system configuration, workflows, and processes Support rollout of new modules and functionality across the business Identify opportunities to bring additional processes into Odoo over time Ensure consistency and alignment across subsidiaries Data & operational oversight Support and improve data accuracy across the system (e.g. stock, expenses, reporting) Potential ownership of supply chain data completeness, including: In-transit stock Shipment pipeline visibility (in collaboration with Operations colleagues) Support operational reporting and dashboard development for country teams Automation & integration Support process automation (e.g. reporting, alerts, financial analysis) Work alongside the Software Team to integrate Odoo with the wider MOPO data stack Act as liaison with external developers or consultancies where deeper technical work is required Cross-functional coordination Serve as the central Odoo contact point across all subsidiaries (including international teams) Work closely with Operations, Finance, and Logistics stakeholders Escalate complex development or architectural needs to the Software Team for support Team structure & positioning This role sits within Operations, reflecting Odoo's role as a core operational system Accountable for outcomes and line-managed by Operations Supported by the Software Team for: Platform integration Complex development and architecture Skills & experience Essential Strong understanding of ERP systems in an operational environment Experience supporting users across multiple functions (e.g. stock, finance, operations) Ability to manage system configuration and workflows Strong problem-solving skills and attention to detail Desirable 2-4 years' experience working with Odoo specifically (administrator, analyst, or similar role) Experience with supply chain or inventory management systems Experience with reporting, dashboards, and data analysis Exposure to system integrations or working alongside development teams Experience working across multiple countries or distributed teams Working arrangements Full-time, office-based role in Sheffield Collaboration with international teams required
May 01, 2026
Full time
We can't hire everyone but we can help them shine somewhere brilliant. At Octopus, we're lucky to attract some incredibly talented humans. And while we can't bring every talented person into our team, we can help them land somewhere that's just as mission-driven. That's why we're sharing opportunities from MOPO; a company we've proudly backed through a strategic investment. About MOPO MOPO is on a mission to enable renewable energy access in underserved markets. Already operating in Nigeria, DRC, Sierra Leone and Liberia, their solar power stations distribute energy through proprietary MOPO Batteries managed by a network of local agents. Their model is already powering thousands of homes and small businesses-eliminating fossil fuel use and enabling livelihoods. With backing from Octopus Energy, British International Investment, and Norfund, MOPO is scaling rapidly and is positioned to transform energy access and e-mobility across the continent. What is the role MOPO is looking for a dedicated Odoo Administrator to take ownership of their Odoo ERP system across all subsidiaries. This role is critical in following the upcoming departure of the current system owner, who designed and implemented their Odoo instance and holds a significant amount of configuration and business context knowledge. It is important that a replacement is in place ahead of this transition to ensure continuity and retain institutional knowledge. Odoo sits at the centre of operational delivery across the business - covering stock, African operations, reporting and finance. This role will act as the central point of coordination, support and ongoing development of the system across all Subsidiary Country teams. Key responsibilities System ownership & support Act as the primary owner of the Odoo system across all business units Provide first- and second-line support to country teams using Odoo Troubleshoot issues and ensure smooth day-to-day operation of the platform Coordinate training alongside existing internal subject matter experts (product, finance, warehousing etc) Configuration & continuous improvement Maintain and improve system configuration, workflows, and processes Support rollout of new modules and functionality across the business Identify opportunities to bring additional processes into Odoo over time Ensure consistency and alignment across subsidiaries Data & operational oversight Support and improve data accuracy across the system (e.g. stock, expenses, reporting) Potential ownership of supply chain data completeness, including: In-transit stock Shipment pipeline visibility (in collaboration with Operations colleagues) Support operational reporting and dashboard development for country teams Automation & integration Support process automation (e.g. reporting, alerts, financial analysis) Work alongside the Software Team to integrate Odoo with the wider MOPO data stack Act as liaison with external developers or consultancies where deeper technical work is required Cross-functional coordination Serve as the central Odoo contact point across all subsidiaries (including international teams) Work closely with Operations, Finance, and Logistics stakeholders Escalate complex development or architectural needs to the Software Team for support Team structure & positioning This role sits within Operations, reflecting Odoo's role as a core operational system Accountable for outcomes and line-managed by Operations Supported by the Software Team for: Platform integration Complex development and architecture Skills & experience Essential Strong understanding of ERP systems in an operational environment Experience supporting users across multiple functions (e.g. stock, finance, operations) Ability to manage system configuration and workflows Strong problem-solving skills and attention to detail Desirable 2-4 years' experience working with Odoo specifically (administrator, analyst, or similar role) Experience with supply chain or inventory management systems Experience with reporting, dashboards, and data analysis Exposure to system integrations or working alongside development teams Experience working across multiple countries or distributed teams Working arrangements Full-time, office-based role in Sheffield Collaboration with international teams required
GUARDIAN NEWS AND MEDIA
Multimedia Technical Product Manager
GUARDIAN NEWS AND MEDIA
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. The Multimedia team at the Guardian produces video and audio media content for our digital platforms including our website, apps, podcasts and social channels. We are now looking for a Multimedia Technology Product Manager , who will hold a critical leadership role responsible for the operational excellence, maintenance, and technical roadmap of all global multimedia platforms and delivery systems. You will provide direct managerial oversight for the Studio Manager, the team of Multimedia Developers, and the team of Multimedia Support Analysts, ensuring high performance, global service consistency, and technical stability across all multimedia technology domains. About the Role: Own the maintenance roadmap and operational stability strategy for all multimedia products and features, ensuring technology reliability and performance. Serve as the escalation point for complex production issues across content delivery networks, video encoding/transcoding, Media Asset Management (MAM) systems, and digital archives. Lead the prioritisation and delivery of platform upgrades and security patching across the entire technology stack. Conduct regular platform audits and capacity planning to proactively address potential bottlenecks affecting delivery. Manage the technical product backlog, leading the agile development process focused on platform remediation and stability. Work in direct partnership with the Business Product Owner to align maintenance priorities, technical investment, and platform stabilization efforts with overall business goals. Translate operational needs and required compliance updates into clear, actionable requirements and user stories for the developer team. Monitor key operational performance indicators (KPIs) such as platform uptime, incident response time, and content delivery latency. Team leadership and management, including the Studio Manager, Multimedia Developer team and Multimedia Support Analysts. About You: Strong experience in product management or technical leadership, with focus on the operations, maintenance, or platform engineering of large-scale digital media systems. Deep technical expertise across the multimedia delivery chain: encoding, packaging, delivery and cloud infrastructure. Extensive knowledge of Media Asset Management (MAM) systems, large-scale storage, and professional studio technology/broadcast infrastructure. Proven track record of managing technical teams, including managing managers and leading globally distributed development and support functions. Exceptional verbal and written communication skills, required for executive reporting and global incident communications. Strong commercial acumen and demonstrable experience managing large operational budgets, vendor contracts, and license agreements. We actively encourage applications from groups traditionally underrepresented in the UK media. We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Friday 8th May 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
Apr 30, 2026
Full time
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. The Multimedia team at the Guardian produces video and audio media content for our digital platforms including our website, apps, podcasts and social channels. We are now looking for a Multimedia Technology Product Manager , who will hold a critical leadership role responsible for the operational excellence, maintenance, and technical roadmap of all global multimedia platforms and delivery systems. You will provide direct managerial oversight for the Studio Manager, the team of Multimedia Developers, and the team of Multimedia Support Analysts, ensuring high performance, global service consistency, and technical stability across all multimedia technology domains. About the Role: Own the maintenance roadmap and operational stability strategy for all multimedia products and features, ensuring technology reliability and performance. Serve as the escalation point for complex production issues across content delivery networks, video encoding/transcoding, Media Asset Management (MAM) systems, and digital archives. Lead the prioritisation and delivery of platform upgrades and security patching across the entire technology stack. Conduct regular platform audits and capacity planning to proactively address potential bottlenecks affecting delivery. Manage the technical product backlog, leading the agile development process focused on platform remediation and stability. Work in direct partnership with the Business Product Owner to align maintenance priorities, technical investment, and platform stabilization efforts with overall business goals. Translate operational needs and required compliance updates into clear, actionable requirements and user stories for the developer team. Monitor key operational performance indicators (KPIs) such as platform uptime, incident response time, and content delivery latency. Team leadership and management, including the Studio Manager, Multimedia Developer team and Multimedia Support Analysts. About You: Strong experience in product management or technical leadership, with focus on the operations, maintenance, or platform engineering of large-scale digital media systems. Deep technical expertise across the multimedia delivery chain: encoding, packaging, delivery and cloud infrastructure. Extensive knowledge of Media Asset Management (MAM) systems, large-scale storage, and professional studio technology/broadcast infrastructure. Proven track record of managing technical teams, including managing managers and leading globally distributed development and support functions. Exceptional verbal and written communication skills, required for executive reporting and global incident communications. Strong commercial acumen and demonstrable experience managing large operational budgets, vendor contracts, and license agreements. We actively encourage applications from groups traditionally underrepresented in the UK media. We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Friday 8th May 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
Ambis Resourcing
Project Co Ordinator
Ambis Resourcing Fleet, Hampshire
Project Coordinator (ERP Software Delivery) £35,000 - £45,000 Hybrid - Fleet (3 days per week initially, then 2 days per week) An established ERP reseller is looking for a Project Coordinator to support the delivery of business software implementation projects across SME and mid-market customers. Working closely with Project Managers, Consultants, Developers, and customers, you'll help ensure projects run smoothly from kick-off through go-live. This is a great opportunity for someone already coordinating software delivery projects who wants to build a long-term career in ERP implementation and project management . The Role You will support multiple concurrent software implementation projects by helping coordinate timelines, documentation, communication, and delivery activity. Typical responsibilities include: Supporting ERP implementation projects from planning through go-live Maintaining project plans, milestones, and documentation Coordinating consultants and development teams Organising customer meetings and tracking actions Monitoring risks, dependencies, and progress updates Supporting testing and go-live preparation activity What They're Looking For A Project Coordinator or PMO Analyst with experience of any software or IT projects The Opportunity You'll be working alongside an experienced delivery team including Project Managers, Consultants, Developers, and technical specialists in a collaborative environment with clear progression into ERP Project Management . Hybrid working: First 3 months: 3 days per week in the Fleet office After onboarding: 2 days per week in office A strong opportunity to step into ERP delivery with a supportive and growing software business.
Apr 30, 2026
Full time
Project Coordinator (ERP Software Delivery) £35,000 - £45,000 Hybrid - Fleet (3 days per week initially, then 2 days per week) An established ERP reseller is looking for a Project Coordinator to support the delivery of business software implementation projects across SME and mid-market customers. Working closely with Project Managers, Consultants, Developers, and customers, you'll help ensure projects run smoothly from kick-off through go-live. This is a great opportunity for someone already coordinating software delivery projects who wants to build a long-term career in ERP implementation and project management . The Role You will support multiple concurrent software implementation projects by helping coordinate timelines, documentation, communication, and delivery activity. Typical responsibilities include: Supporting ERP implementation projects from planning through go-live Maintaining project plans, milestones, and documentation Coordinating consultants and development teams Organising customer meetings and tracking actions Monitoring risks, dependencies, and progress updates Supporting testing and go-live preparation activity What They're Looking For A Project Coordinator or PMO Analyst with experience of any software or IT projects The Opportunity You'll be working alongside an experienced delivery team including Project Managers, Consultants, Developers, and technical specialists in a collaborative environment with clear progression into ERP Project Management . Hybrid working: First 3 months: 3 days per week in the Fleet office After onboarding: 2 days per week in office A strong opportunity to step into ERP delivery with a supportive and growing software business.
HM TREASURY-1
Energy Sector Lead
HM TREASURY-1
NISTA- Energy Sector Lead Salary: £95,000-£140,000 Contract Type: Permanent Working Pattern: This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated. Location: London (1 Horse Guards Road) This post can be based in London (1 Horse Guards Road). Any applicants who are already NISTA staff can also apply to be based from their existing locations in Birmingham (23 Stephenson Street), or Leeds (2 Whitehall Quay) About the Team National Infrastructure and Service Transformation Authority, HMT The Prime Minister has called for reform of the British state, seeking to go further and faster on renewal, and to ensure a more active government. To support these aims, the government has brought together its expertise on infrastructure strategy and delivery under a joint unit of HM Treasury and the Cabinet Office, establishing the National Infrastructure and Service Transformation Authority (NISTA). Since its creation in April 2025, it has delivered jointly HMT colleagues the UK Infrastructure: A 10 year Strategy, setting out a long-term vision for infrastructure and setting the framework for a new approach to delivery infrastructure in the UK. In Jul 2025 is delivered the first major reform with its UK Infrastructure Pipeline. The work of NISTA is essential to enabling economic growth and successful delivery to meet the aims and ambitions set by government in its plan for change, and five missions, which includes delivering Net Zero by 2050. About the Job The Energy Sector Lead is a key role in NISTA and one which is expected to provide evidence-based thought leadership across the sector, including information on emerging trends, challenges and opportunities across the energy landscape. They will work across HMG linking policy with delivery and helping government realise its ambition to transition the UK to a clean energy superpower, driven by the expansion of clean electricity generation and decarbonisation. The Energy Sector Lead will provide expert technical, commercial, financial and strategic advice to support the successful delivery of the government's 10Year Infrastructure Strategy. The role ensures energy considerations - spanning security, decarbonisation, resilience, market design, regulatory alignment and affordability are fully embedded across major programmes and infrastructure investment decisions. The postholder responsibilities and duties will include: Providing oversight of Government's Major Projects Portfolio (GMPP) and Mega Projects, which includes: Sizewell C, Small Modular Reactors, Carbon Capture Storage, Hydrogen etc. act as a subject matter expert, be an active member of decision-making boards across the energy sector covering policy, programme delivery and negotiating with industry, act as an integrator across DESNZ, HMT, Cabinet Office and Number 10 to support efficient cross government decision making. Providing regular briefings to Cabinet Office and HMT Ministers where required. reviewing and shaping policy development, building relationships (internal and external) with key stakeholders involved across government in the energy transition, guiding project teams, and ensuring that delivery plans are robust, evidence based and aligned with governments ambitions to transition the UK to a clean energy superpower. Key Responsibilities: Strategic Advisory and Policy Insight Programme and Project Support Stakeholder Engagement and Influence Technical and Analytical Expertise Leadership and Knowledge Sharing About You We're looking for people with the right mix of skills, experience and insight to make a real impact on the UK energy system. You'll bring strong expertise and a good understanding of how the UK energy system operates, alongside proven experience gained in government, the energy industry, consultancy, infrastructure planning or a similar environment. You will have excellent analytical skills, with the ability to commission, quality-assure and interpret complex technical information, and turn it into clear, evidence-based advice. This may include work involving modelling, feasibility studies, gateway reviews, major investment submissions and impact assessments. You'll be comfortable influencing senior stakeholders, building strong relationships and working effectively across organisational boundaries. You'll also have a solid understanding of energy-related regulatory frameworks and policy levers, including different models of private finance. We're looking for someone who can think strategically while also supporting detailed programme delivery, balancing long term objectives with day to day priorities. In addition, you'll have experience in at least two of the following areas: Large-scale infrastructure planning, project delivery or investment appraisal Whole-system energy modelling or techno economic assessment Supporting Net Zero policy, decarbonisation pathways or tackling grid related challenges Understanding key enabling factors such as supply chains, planning reform, innovation funding and workforce requirements Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity
Apr 30, 2026
Full time
NISTA- Energy Sector Lead Salary: £95,000-£140,000 Contract Type: Permanent Working Pattern: This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated. Location: London (1 Horse Guards Road) This post can be based in London (1 Horse Guards Road). Any applicants who are already NISTA staff can also apply to be based from their existing locations in Birmingham (23 Stephenson Street), or Leeds (2 Whitehall Quay) About the Team National Infrastructure and Service Transformation Authority, HMT The Prime Minister has called for reform of the British state, seeking to go further and faster on renewal, and to ensure a more active government. To support these aims, the government has brought together its expertise on infrastructure strategy and delivery under a joint unit of HM Treasury and the Cabinet Office, establishing the National Infrastructure and Service Transformation Authority (NISTA). Since its creation in April 2025, it has delivered jointly HMT colleagues the UK Infrastructure: A 10 year Strategy, setting out a long-term vision for infrastructure and setting the framework for a new approach to delivery infrastructure in the UK. In Jul 2025 is delivered the first major reform with its UK Infrastructure Pipeline. The work of NISTA is essential to enabling economic growth and successful delivery to meet the aims and ambitions set by government in its plan for change, and five missions, which includes delivering Net Zero by 2050. About the Job The Energy Sector Lead is a key role in NISTA and one which is expected to provide evidence-based thought leadership across the sector, including information on emerging trends, challenges and opportunities across the energy landscape. They will work across HMG linking policy with delivery and helping government realise its ambition to transition the UK to a clean energy superpower, driven by the expansion of clean electricity generation and decarbonisation. The Energy Sector Lead will provide expert technical, commercial, financial and strategic advice to support the successful delivery of the government's 10Year Infrastructure Strategy. The role ensures energy considerations - spanning security, decarbonisation, resilience, market design, regulatory alignment and affordability are fully embedded across major programmes and infrastructure investment decisions. The postholder responsibilities and duties will include: Providing oversight of Government's Major Projects Portfolio (GMPP) and Mega Projects, which includes: Sizewell C, Small Modular Reactors, Carbon Capture Storage, Hydrogen etc. act as a subject matter expert, be an active member of decision-making boards across the energy sector covering policy, programme delivery and negotiating with industry, act as an integrator across DESNZ, HMT, Cabinet Office and Number 10 to support efficient cross government decision making. Providing regular briefings to Cabinet Office and HMT Ministers where required. reviewing and shaping policy development, building relationships (internal and external) with key stakeholders involved across government in the energy transition, guiding project teams, and ensuring that delivery plans are robust, evidence based and aligned with governments ambitions to transition the UK to a clean energy superpower. Key Responsibilities: Strategic Advisory and Policy Insight Programme and Project Support Stakeholder Engagement and Influence Technical and Analytical Expertise Leadership and Knowledge Sharing About You We're looking for people with the right mix of skills, experience and insight to make a real impact on the UK energy system. You'll bring strong expertise and a good understanding of how the UK energy system operates, alongside proven experience gained in government, the energy industry, consultancy, infrastructure planning or a similar environment. You will have excellent analytical skills, with the ability to commission, quality-assure and interpret complex technical information, and turn it into clear, evidence-based advice. This may include work involving modelling, feasibility studies, gateway reviews, major investment submissions and impact assessments. You'll be comfortable influencing senior stakeholders, building strong relationships and working effectively across organisational boundaries. You'll also have a solid understanding of energy-related regulatory frameworks and policy levers, including different models of private finance. We're looking for someone who can think strategically while also supporting detailed programme delivery, balancing long term objectives with day to day priorities. In addition, you'll have experience in at least two of the following areas: Large-scale infrastructure planning, project delivery or investment appraisal Whole-system energy modelling or techno economic assessment Supporting Net Zero policy, decarbonisation pathways or tackling grid related challenges Understanding key enabling factors such as supply chains, planning reform, innovation funding and workforce requirements Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity
Jonathan Lee Recruitment Ltd
Manufacturing Technical Author & Analyst
Jonathan Lee Recruitment Ltd Laindon, Essex
BEMM Technical Analyst Reference: 56489 Umbrella Rate: £26.81/hr, increasing to £34.83/hr after 12 weeks (Inside IR35) Are you ready to take your career to the next level with an exciting opportunity in the automotive industry? This is your chance to join a forward-thinking company as a BEMM Technical Analyst, where you ll play a pivotal role in shaping the future of technical support through digital innovation and AI. If you re passionate about project coordination, technical documentation, and driving efficiency, this role offers the perfect blend of challenge and reward. What You Will Do: • Create and maintain technical content for Body and Equipment Mounting Manuals (BEMM), transitioning from traditional methods to structured authoring using Adobe Experience Manager (AEM) Guides. • Manage the end-to-end lifecycle of BEMM updates for specific vehicle programmes, ensuring all milestones are met and deadlines are achieved. • Collaborate with Subject Matter Experts across various engineering teams to gather technical data and translate it into clear, actionable content for vehicle converters. • Support AI-driven projects by testing and implementing solutions that automate repetitive tasks, such as AI-assisted translations and approval pipeline tracking. • Identify and implement process improvements to streamline workflows and enhance the efficiency of technical documentation delivery. What You Will Bring: • Proven project management experience, with the ability to plan tasks, track progress, and meet deadlines. • A logical mindset and natural talent for organising complex information and understanding technical hierarchies. • Exceptional written and verbal communication skills, with the ability to simplify complex mechanical or electrical concepts. • A keen eye for detail and a quality-first approach, ensuring all technical instructions are accurate and compliant. • Digital aptitude, with a strong interest in digital tools and AI and curiosity about how automation can enhance team efficiency. • Engineering knowledge is desirable, e.g. understanding of vehicle architecture, body structures and electrical systems. This is an opportunity to contribute to a global organisation that values innovation, precision, and collaboration. As a BEMM Technical Analyst, you ll be at the forefront of modernising technical processes, ensuring that vehicle converters have the clear and accurate instructions they need to create specialised solutions like ambulances, campervans, and delivery vans. Your work will directly impact vehicle safety and quality, making this role both meaningful and rewarding. Location: This role is based at Dunton, offering a dynamic and collaborative on-site environment. 4-5 days per week on site, depending on business requirements. Interested? If you re ready to take on this exciting challenge as a BEMM Technical Analyst, don t wait! Apply now to become part of a team that s shaping the future of technical innovation. Let s make your next career move your best one yet! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Apr 30, 2026
Contractor
BEMM Technical Analyst Reference: 56489 Umbrella Rate: £26.81/hr, increasing to £34.83/hr after 12 weeks (Inside IR35) Are you ready to take your career to the next level with an exciting opportunity in the automotive industry? This is your chance to join a forward-thinking company as a BEMM Technical Analyst, where you ll play a pivotal role in shaping the future of technical support through digital innovation and AI. If you re passionate about project coordination, technical documentation, and driving efficiency, this role offers the perfect blend of challenge and reward. What You Will Do: • Create and maintain technical content for Body and Equipment Mounting Manuals (BEMM), transitioning from traditional methods to structured authoring using Adobe Experience Manager (AEM) Guides. • Manage the end-to-end lifecycle of BEMM updates for specific vehicle programmes, ensuring all milestones are met and deadlines are achieved. • Collaborate with Subject Matter Experts across various engineering teams to gather technical data and translate it into clear, actionable content for vehicle converters. • Support AI-driven projects by testing and implementing solutions that automate repetitive tasks, such as AI-assisted translations and approval pipeline tracking. • Identify and implement process improvements to streamline workflows and enhance the efficiency of technical documentation delivery. What You Will Bring: • Proven project management experience, with the ability to plan tasks, track progress, and meet deadlines. • A logical mindset and natural talent for organising complex information and understanding technical hierarchies. • Exceptional written and verbal communication skills, with the ability to simplify complex mechanical or electrical concepts. • A keen eye for detail and a quality-first approach, ensuring all technical instructions are accurate and compliant. • Digital aptitude, with a strong interest in digital tools and AI and curiosity about how automation can enhance team efficiency. • Engineering knowledge is desirable, e.g. understanding of vehicle architecture, body structures and electrical systems. This is an opportunity to contribute to a global organisation that values innovation, precision, and collaboration. As a BEMM Technical Analyst, you ll be at the forefront of modernising technical processes, ensuring that vehicle converters have the clear and accurate instructions they need to create specialised solutions like ambulances, campervans, and delivery vans. Your work will directly impact vehicle safety and quality, making this role both meaningful and rewarding. Location: This role is based at Dunton, offering a dynamic and collaborative on-site environment. 4-5 days per week on site, depending on business requirements. Interested? If you re ready to take on this exciting challenge as a BEMM Technical Analyst, don t wait! Apply now to become part of a team that s shaping the future of technical innovation. Let s make your next career move your best one yet! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
CBSbutler Holdings Limited trading as CBSbutler
Service Desk Analyst - DV Cleared
CBSbutler Holdings Limited trading as CBSbutler Hudswell, Yorkshire
Service Desk Analyst - DV Cleared + DV Cleared role + 400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible for communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management) Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile or DevOps ways of working Expererience in Cloud Platforms Experience in Defence Exposure to automation or scripting
Apr 30, 2026
Contractor
Service Desk Analyst - DV Cleared + DV Cleared role + 400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible for communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management) Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile or DevOps ways of working Expererience in Cloud Platforms Experience in Defence Exposure to automation or scripting

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