Contract Data Engineer - Azure / Databricks Location: London (2 days onsite) Rate: 550- 600 per day (Inside IR35) Contract: 6 months A leading UK financial institution is seeking an experienced Data Engineer to support the development and enhancement of a modern cloud-based data platform. This role will focus on building scalable data pipelines and supporting the evolution of a cloud-first data architecture. Key Responsibilities Design and develop scalable data pipelines using modern cloud technologies. Build and optimise distributed data processing solutions using Databricks, Spark and Python . Develop and maintain data integration workflows using Azure Data Factory . Work with large datasets stored in Azure Data Lake environments. Collaborate with architects, analysts and engineering teams to deliver reliable and secure data solutions. Contribute to improving data quality, performance and operational monitoring across the platform. Key Skills & Experience Strong experience with Azure Databricks, Azure Data Factory and Azure Data Lake . Advanced Python, SQL and Spark (PySpark) development experience. Experience building and optimising ETL / data pipelines in cloud environments. Knowledge of CI/CD and version control (Azure DevOps, GitHub or similar). Experience working with large-scale distributed data processing systems. Contract Details 6-month initial contract 550- 600 per day (Inside IR35) Hybrid working: 2 days per week onsite in London If you're an experienced Data Engineer with strong Azure and Databricks expertise and are available for a new contract, please apply or get in touch to discuss further.
Mar 10, 2026
Contractor
Contract Data Engineer - Azure / Databricks Location: London (2 days onsite) Rate: 550- 600 per day (Inside IR35) Contract: 6 months A leading UK financial institution is seeking an experienced Data Engineer to support the development and enhancement of a modern cloud-based data platform. This role will focus on building scalable data pipelines and supporting the evolution of a cloud-first data architecture. Key Responsibilities Design and develop scalable data pipelines using modern cloud technologies. Build and optimise distributed data processing solutions using Databricks, Spark and Python . Develop and maintain data integration workflows using Azure Data Factory . Work with large datasets stored in Azure Data Lake environments. Collaborate with architects, analysts and engineering teams to deliver reliable and secure data solutions. Contribute to improving data quality, performance and operational monitoring across the platform. Key Skills & Experience Strong experience with Azure Databricks, Azure Data Factory and Azure Data Lake . Advanced Python, SQL and Spark (PySpark) development experience. Experience building and optimising ETL / data pipelines in cloud environments. Knowledge of CI/CD and version control (Azure DevOps, GitHub or similar). Experience working with large-scale distributed data processing systems. Contract Details 6-month initial contract 550- 600 per day (Inside IR35) Hybrid working: 2 days per week onsite in London If you're an experienced Data Engineer with strong Azure and Databricks expertise and are available for a new contract, please apply or get in touch to discuss further.
Data Jobs at ITOL Recruit
Tonypandy, Mid Glamorgan
Please note this is a training course and fees apply Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst We do this using our specialised Data Analyst career programme which looks to assist and place qualified candidates into a career pathway in Data Analysis. Please note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience Data Analyst as we will be looking primarily at entry level roles. Demand for Data Analysts has grown 20% year on year with experienced analysts easily commanding salaries of 50k+. All business decisions rely on data to ensure correct business decisions are made and therefore the role of the data analyst in the new digital world has become essential for business owners. Below are current average salaries in the sector for lower-level positions and fully trained Data Analysts: Junior Data Analyst - 30,000 Data Analyst - 50,000 Business Data Analyst - 67,500 Data Analytics Analyst - 80,000 Business Analysts - 60,000 Using our experience in providing data analysis and business analysis training online and through our expert recruitment consultants, we can provide a seamless journey and often fast-tracked route into a new career in Data Analysis. The courses in the package have been identified by our recruitment partners as industry standards for the UK/European and International Data Analysis sector. Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers. Whether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below. Step 1 - CompTIA Data+ Qualification The first step is completing the CompTIA Data+ Qualification accredited by CompTIA. This professional international industry-recognised qualification teaches you the essential skills of a Data Analyst. You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam. The course is provided online and comes complete with exam simulators and revision tools. You will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam. This qualification will set you on a route to becoming a data analyst. Step 2 - Data Administration Training Data is extracted using various method which are normally IT driven. Therefore, we will provide you with access to the following additional courses to ensure you are suitably employable as a data analyst. Microsoft excel - to expert level. Learn SQL - the programming language used for extracting data from more complex databases. Learn Python 3 - Python 3 is a simple to use programming language used by many analysts. Learn Tableau - Tableu is a tool which analysts use to build visually appealing dashboards for complex data making it easier for stakeholders to comprehend. Study time for these courses is approximately 30-60 hours and qualification is achieved through completion of the course with no exam. Step 3 - Business Analysis Foundation Business Analysts and Data Analysts often work very closely together and indeed many Data Analysts become Business Analysts and vice versa. Adding a Business Analyst Foundation certificate will make you much more employable and enable you to cross over into business analyst roles and hybrid roles. Business Analysis Foundation accredited by the BCS (The British Computer Society also known as the Chartered Institute of IT). Study time for this course is approximately 15 hours and qualification is achieved through an online BCS exam. Step 4 - Recruitment Support Now you are qualified for an entry level data analyst position our recruitment support team will now begin collaborating with you to help you secure your first a suitable role based on your new qualifications and any other experience you may have. We have been helping candidates start and build careers in the project management industry since 2007 and have a 4.8 Trustscore on Trustpilot. Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector. They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need. Our money back guarantee If after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams. However, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months. Check our testimonials from the hundreds of candidates we have already helped. What Now? To accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front. Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Data Analyst Career aspirations.
Mar 10, 2026
Full time
Please note this is a training course and fees apply Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst We do this using our specialised Data Analyst career programme which looks to assist and place qualified candidates into a career pathway in Data Analysis. Please note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience Data Analyst as we will be looking primarily at entry level roles. Demand for Data Analysts has grown 20% year on year with experienced analysts easily commanding salaries of 50k+. All business decisions rely on data to ensure correct business decisions are made and therefore the role of the data analyst in the new digital world has become essential for business owners. Below are current average salaries in the sector for lower-level positions and fully trained Data Analysts: Junior Data Analyst - 30,000 Data Analyst - 50,000 Business Data Analyst - 67,500 Data Analytics Analyst - 80,000 Business Analysts - 60,000 Using our experience in providing data analysis and business analysis training online and through our expert recruitment consultants, we can provide a seamless journey and often fast-tracked route into a new career in Data Analysis. The courses in the package have been identified by our recruitment partners as industry standards for the UK/European and International Data Analysis sector. Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers. Whether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below. Step 1 - CompTIA Data+ Qualification The first step is completing the CompTIA Data+ Qualification accredited by CompTIA. This professional international industry-recognised qualification teaches you the essential skills of a Data Analyst. You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam. The course is provided online and comes complete with exam simulators and revision tools. You will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam. This qualification will set you on a route to becoming a data analyst. Step 2 - Data Administration Training Data is extracted using various method which are normally IT driven. Therefore, we will provide you with access to the following additional courses to ensure you are suitably employable as a data analyst. Microsoft excel - to expert level. Learn SQL - the programming language used for extracting data from more complex databases. Learn Python 3 - Python 3 is a simple to use programming language used by many analysts. Learn Tableau - Tableu is a tool which analysts use to build visually appealing dashboards for complex data making it easier for stakeholders to comprehend. Study time for these courses is approximately 30-60 hours and qualification is achieved through completion of the course with no exam. Step 3 - Business Analysis Foundation Business Analysts and Data Analysts often work very closely together and indeed many Data Analysts become Business Analysts and vice versa. Adding a Business Analyst Foundation certificate will make you much more employable and enable you to cross over into business analyst roles and hybrid roles. Business Analysis Foundation accredited by the BCS (The British Computer Society also known as the Chartered Institute of IT). Study time for this course is approximately 15 hours and qualification is achieved through an online BCS exam. Step 4 - Recruitment Support Now you are qualified for an entry level data analyst position our recruitment support team will now begin collaborating with you to help you secure your first a suitable role based on your new qualifications and any other experience you may have. We have been helping candidates start and build careers in the project management industry since 2007 and have a 4.8 Trustscore on Trustpilot. Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector. They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need. Our money back guarantee If after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams. However, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months. Check our testimonials from the hundreds of candidates we have already helped. What Now? To accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front. Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Data Analyst Career aspirations.
Swindon, United Kingdom Posted on 03/03/2026 With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers. With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you. Apply today and become part of Team Anchor, we are excited to be a part of your journey. Job Description Job Role: ReliefSecurity Officer WorkingHours: Zero hours Pay: £13.48 per hour Location:Swindon Reportingto: Operations Manager Overview An excitingopportunity has arisen at Anchor Group Services, for an experienced security officer to join our established team based in Swindon as a Relief Security Officer. You will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secureenvironment for all visitors and staff. You will respond promptly toincidents, liaise professionally with members of the public and sitemanagement, and maintain accurate records in line with operational procedures.A strong presence, attention to detail, and commitment to upholding site securitystandards are essential. As a Relief Security Officer, you will be required to support the site security team by being flexible and reliable to cover shifts as required, this includes working a variety of hours and shifts. Thesuccessful candidate must have a valid SIA Licence as a minimum, with CCTVpreferred but not essential. Duties include Protecting theclient's property, people and/or assets by providing security services indirect accordance with the sites published Assignment Instructions (AI's) andsite-specific procedures Preventinglosses and damage by reporting irregularities; informing offenders of policyand procedures Preventingand escalating incidents in a timely, accurate and appropriate manner to theControl Room/ Shift Manager/Operations Manager/Emergency Services asappropriate for serious incidents Operatingand monitoring site CCTV equipment Completingreports by recording observations, information, occurrences, and surveillanceactivities Maintainingorganisation's stability and reputation by complying with legal requirements Contributingto team effort by accomplishing related results as needed Acting as afirst line support to customers and visitors to site, providing a professionaland friendly service Understandingthe needs of our customer, respond accordingly to customer queries and requestsand take appropriate action Maintainingprofessional conduct at all times Requirements Full 5-year employment checkable history Valid frontline SIA licences DS or SG Customer service experience and confidence to handleconflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment Access to a rangeof nationally recognised courses to help further your career, via the AnchorAcademy Access to SIA andFirst Aid training at discounted rates, with financial support available Auto EnrolmentPension (if earnings reach the minimum requirement for auto-enrolment) Stream -access to pay as you earn it Cycle to WorkScheme Available Full uniformprovided Free EmployeeAssistance Programme 24/7 including access to counselling HospitalSaturday Fund Reward andRecognition awards What's Next If you would like to be considered forthis position, APPLY NOW and we will be in touch. Other companies may call this role: SecurityOfficer, Security Guard, Security Personnel, Protection Officer, LossPrevention Officer, Security Specialist, Safety Officer, Security Coordinator,Security Analyst, Asset Protection Officer, Security Operations Officer,Security Risk Officer, Facilities Security Officer, Protection Officer,Workplace Safety & Security Officer, SIA Security Officer, SecurityEnforcement Officer Within commuting distance of: Swindon,Fairford, Chippenham, Upavon, Cirencester, Wantage, Tetbury, Castle Combe, Brize Norton, Newbury, Witney, Trowbridge, Thatcham, Abingdon, Stroud, Amesbury Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
Mar 10, 2026
Full time
Swindon, United Kingdom Posted on 03/03/2026 With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers. With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you. Apply today and become part of Team Anchor, we are excited to be a part of your journey. Job Description Job Role: ReliefSecurity Officer WorkingHours: Zero hours Pay: £13.48 per hour Location:Swindon Reportingto: Operations Manager Overview An excitingopportunity has arisen at Anchor Group Services, for an experienced security officer to join our established team based in Swindon as a Relief Security Officer. You will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secureenvironment for all visitors and staff. You will respond promptly toincidents, liaise professionally with members of the public and sitemanagement, and maintain accurate records in line with operational procedures.A strong presence, attention to detail, and commitment to upholding site securitystandards are essential. As a Relief Security Officer, you will be required to support the site security team by being flexible and reliable to cover shifts as required, this includes working a variety of hours and shifts. Thesuccessful candidate must have a valid SIA Licence as a minimum, with CCTVpreferred but not essential. Duties include Protecting theclient's property, people and/or assets by providing security services indirect accordance with the sites published Assignment Instructions (AI's) andsite-specific procedures Preventinglosses and damage by reporting irregularities; informing offenders of policyand procedures Preventingand escalating incidents in a timely, accurate and appropriate manner to theControl Room/ Shift Manager/Operations Manager/Emergency Services asappropriate for serious incidents Operatingand monitoring site CCTV equipment Completingreports by recording observations, information, occurrences, and surveillanceactivities Maintainingorganisation's stability and reputation by complying with legal requirements Contributingto team effort by accomplishing related results as needed Acting as afirst line support to customers and visitors to site, providing a professionaland friendly service Understandingthe needs of our customer, respond accordingly to customer queries and requestsand take appropriate action Maintainingprofessional conduct at all times Requirements Full 5-year employment checkable history Valid frontline SIA licences DS or SG Customer service experience and confidence to handleconflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment Access to a rangeof nationally recognised courses to help further your career, via the AnchorAcademy Access to SIA andFirst Aid training at discounted rates, with financial support available Auto EnrolmentPension (if earnings reach the minimum requirement for auto-enrolment) Stream -access to pay as you earn it Cycle to WorkScheme Available Full uniformprovided Free EmployeeAssistance Programme 24/7 including access to counselling HospitalSaturday Fund Reward andRecognition awards What's Next If you would like to be considered forthis position, APPLY NOW and we will be in touch. Other companies may call this role: SecurityOfficer, Security Guard, Security Personnel, Protection Officer, LossPrevention Officer, Security Specialist, Safety Officer, Security Coordinator,Security Analyst, Asset Protection Officer, Security Operations Officer,Security Risk Officer, Facilities Security Officer, Protection Officer,Workplace Safety & Security Officer, SIA Security Officer, SecurityEnforcement Officer Within commuting distance of: Swindon,Fairford, Chippenham, Upavon, Cirencester, Wantage, Tetbury, Castle Combe, Brize Norton, Newbury, Witney, Trowbridge, Thatcham, Abingdon, Stroud, Amesbury Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
Join us at Barclays as a Specialist Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Customer Service Advisor Location: Wellingborough Salary: £26,234 per annum Who we are Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. Purpose To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office Closing date: Tuesday 17th March 2026. To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
Mar 09, 2026
Full time
Customer Service Advisor Location: Wellingborough Salary: £26,234 per annum Who we are Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. Purpose To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office Closing date: Tuesday 17th March 2026. To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
Overview Job Role: Strategy & Consulting - Supply Chain & Operations Manager (Planning - Aerospace & Defence) Location: London Career Level: Manager (CL7) N.B. Due to the nature of client work you will be undertaking, you will need to be willing to go through a Security Clearance process as part of this role. This requires at least 5 years residency in the UK and not having left the country for more than 30 days consecutively. As a team: Supply Chain and Operations is a major functionally-oriented consulting practice: we help our clients identify and quantify the transformational opportunities available in today's dynamic business environment. Our work spans a range of value-focused operations assignments from redefining an operating model and reconfiguring national, regional or global supply chain footprint and capabilities through to global sourcing of core categories and creation of supply chain risk frameworks to ensure that potential risks are transparent and the extended supply chain is resilient. We support major Aerospace & Defence organisations globally in addressing complex operational, supply chain and planning challenges. Our work spans major platform programmes, MRO/Sustainment, engineering-led supply chains, and mission critical operations across the Defence Enterprise, both public (e.g., MODs) and private sector (e.g., OEMs, Defence Primes and suppliers). You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you! In our team you will Learn at the forefront of the Aerospace & Defence sector, provide actionable insights to the world's top organisations, helping them address priority issues with strategies and improvements they can execute with speed and at scale. Work in a central Planning role with some of the best global companies in the world, responsible for leading workstream delivery to address some of the critical business issues faced today, including: Integrated Business Planning (IBP) - Help clients drive alignment across their sales, operations, and finance teams by deploying IBP solutions that improve collaboration, forecasting accuracy, and agility. Supply chain strategy & segmentation (operating model, process design, etc.) Strategic cost reduction (zero-based supply chain) Inventory optimisation - Help clients refine inventory management by balancing service levels, lead times, and inventory costs using advanced planning tools and methodologies like IBP and MRP. Control towers - Implementation and optimisation of digital control towers to provide end-to-end supply chain visibility, enhancing responsiveness and decision-making through real-time data. Platform-driven transformation (technology strategy, systems implementation, etc.) - Enable organizations to implement advanced planning platforms (e.g., SAP IBP, Oracle Cloud SCM, Kinaxis, BlueYonder) to automate and optimise planning processes. Sustainable and resilient supply chain (risk, performance, innovation, diversity, sustainability) - Assist in embedding sustainability and risk management into planning processes, balancing resilience with cost and efficiency. Advanced analytics & AI - Utilise advanced analytics and AI-driven forecasting techniques to support predictive demand planning and scenario analysis, ensuring flexibility in rapidly changing market conditions. Capacity planning & production scheduling - Work with clients to optimise production scheduling and capacity planning, reducing bottlenecks and improving throughput in line with demand fluctuations. In this role you will Work with colleagues to concisely and convincingly convey the central business importance of effective planning to client stakeholders. Contribute to designing and supporting the strategic value case for Supply Chain & Operations planning transformation programmes. Ensure transformation workstreams deliver their full strategic value. This will include, but not be limited to, the selection (based on a strategic assessment of business needs) and implementation of solutions such as SAP, Oracle, Blue Yonder, Kinaxis, o9 Solutions. Lead workstreams within projects and delivery teams in our Supply Chain Planning group to formulate and execute innovative planning-centric strategies. Support the development and optimisation of planning frameworks and drive the integration of advanced planning solutions, such as IBP (Integrated Business Planning) and AI powered forecasting, to enhance responsiveness and flexibility. These frameworks will cover the full end to end value chain of the business. Drive supply chain transformations in line with client's business challenges: Deliver capabilities (process/tools/people) in line with the future operating model Analyse and model financial data to support large scale cost reduction programmes, utilising functional and cost category benchmarks, process definitions and enterprise value targeting tools Help clients improve their ability to drive business outcomes through digital planning, reporting, and analytics Bring best practice approaches to planning from Accenture and the wider communities Build day to day client relationships as part of a wider team including Operations and Supply Chain Executives/Directors. Target and articulate value for clients and support RFP responses to bring the best of Accenture SC&O to our clients. Lead smaller business development opportunities and support larger pursuits, preparing sales proposals. Build and lead highly effective teams of Consultants and Analysts to help shape and execute client engagements, with a strong capability to develop the skills and capabilities of junior colleagues. Contribute to global thought leadership and leverage the skills of others throughout the practice to enable cohesive delivery of strategic and transformative solutions. Build and establish relationships with key third parties (e.g. technology providers, NGOs, governmental bodies) that help to complement and expand Accenture's capabilities and PoV. Qualification We are looking for experience in the following skills: Functional experience should include some of the following within the Aerospace and Defence industry: demand planning, supply planning, operations planning, supply chain planning (S&OP, IBP), distributed order management, inventory management, distribution and logistics networks, supply chain management, process optimisation, operating model design. Related skill and experience could include exposure to the end-to-end manufacturing or support services (spares & repairs) value chain within the Aerospace & Defence (private and public) sector. Experience in similar industries will be considered, but an interest in and commitment to supporting the Aerospace & Defence sector is a requirement. 5+ years consulting and/or project delivery experience with exposure to Aerospace & Defence sector organisations. Ability to analyse complex client problems, understand financial performance links between operations, supply chain and corporate results and think strategically to create benefit/business cases. Leadership: the ability to establish trust based relationships at mid-senior level and gain valuable insights through collaboration and communication. Strong strategic thinking and team building with a proven track record in driving business outcomes for large clients. Proven Line Management experience with successful outcomes. Ability to develop new concepts, break through thinking, structure ideas and solutions. Excellent written, oral and presentation communication skills. Set yourself apart Experience in Aerospace and Defence sector, with delivery experience in industrial supply chains, including an understanding of how the end-to-end "Defence Enterprise" supply chain operates. Supply chain technology and digital disruptor awareness, including but not limited to SAP (S4/IBP), Kinaxis, BlueYonder, o9 Solutions, intelligent automation, Internet of Things (IoT), blockchain and analytics; other specific systems / applications relevant from previous experience. What's in it for you At Accenture in addition to a competitive basic salary and car allowance, you will also have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! For senior roles additional bonus and equity awards are available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. . click apply for full job details
Mar 09, 2026
Full time
Overview Job Role: Strategy & Consulting - Supply Chain & Operations Manager (Planning - Aerospace & Defence) Location: London Career Level: Manager (CL7) N.B. Due to the nature of client work you will be undertaking, you will need to be willing to go through a Security Clearance process as part of this role. This requires at least 5 years residency in the UK and not having left the country for more than 30 days consecutively. As a team: Supply Chain and Operations is a major functionally-oriented consulting practice: we help our clients identify and quantify the transformational opportunities available in today's dynamic business environment. Our work spans a range of value-focused operations assignments from redefining an operating model and reconfiguring national, regional or global supply chain footprint and capabilities through to global sourcing of core categories and creation of supply chain risk frameworks to ensure that potential risks are transparent and the extended supply chain is resilient. We support major Aerospace & Defence organisations globally in addressing complex operational, supply chain and planning challenges. Our work spans major platform programmes, MRO/Sustainment, engineering-led supply chains, and mission critical operations across the Defence Enterprise, both public (e.g., MODs) and private sector (e.g., OEMs, Defence Primes and suppliers). You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you! In our team you will Learn at the forefront of the Aerospace & Defence sector, provide actionable insights to the world's top organisations, helping them address priority issues with strategies and improvements they can execute with speed and at scale. Work in a central Planning role with some of the best global companies in the world, responsible for leading workstream delivery to address some of the critical business issues faced today, including: Integrated Business Planning (IBP) - Help clients drive alignment across their sales, operations, and finance teams by deploying IBP solutions that improve collaboration, forecasting accuracy, and agility. Supply chain strategy & segmentation (operating model, process design, etc.) Strategic cost reduction (zero-based supply chain) Inventory optimisation - Help clients refine inventory management by balancing service levels, lead times, and inventory costs using advanced planning tools and methodologies like IBP and MRP. Control towers - Implementation and optimisation of digital control towers to provide end-to-end supply chain visibility, enhancing responsiveness and decision-making through real-time data. Platform-driven transformation (technology strategy, systems implementation, etc.) - Enable organizations to implement advanced planning platforms (e.g., SAP IBP, Oracle Cloud SCM, Kinaxis, BlueYonder) to automate and optimise planning processes. Sustainable and resilient supply chain (risk, performance, innovation, diversity, sustainability) - Assist in embedding sustainability and risk management into planning processes, balancing resilience with cost and efficiency. Advanced analytics & AI - Utilise advanced analytics and AI-driven forecasting techniques to support predictive demand planning and scenario analysis, ensuring flexibility in rapidly changing market conditions. Capacity planning & production scheduling - Work with clients to optimise production scheduling and capacity planning, reducing bottlenecks and improving throughput in line with demand fluctuations. In this role you will Work with colleagues to concisely and convincingly convey the central business importance of effective planning to client stakeholders. Contribute to designing and supporting the strategic value case for Supply Chain & Operations planning transformation programmes. Ensure transformation workstreams deliver their full strategic value. This will include, but not be limited to, the selection (based on a strategic assessment of business needs) and implementation of solutions such as SAP, Oracle, Blue Yonder, Kinaxis, o9 Solutions. Lead workstreams within projects and delivery teams in our Supply Chain Planning group to formulate and execute innovative planning-centric strategies. Support the development and optimisation of planning frameworks and drive the integration of advanced planning solutions, such as IBP (Integrated Business Planning) and AI powered forecasting, to enhance responsiveness and flexibility. These frameworks will cover the full end to end value chain of the business. Drive supply chain transformations in line with client's business challenges: Deliver capabilities (process/tools/people) in line with the future operating model Analyse and model financial data to support large scale cost reduction programmes, utilising functional and cost category benchmarks, process definitions and enterprise value targeting tools Help clients improve their ability to drive business outcomes through digital planning, reporting, and analytics Bring best practice approaches to planning from Accenture and the wider communities Build day to day client relationships as part of a wider team including Operations and Supply Chain Executives/Directors. Target and articulate value for clients and support RFP responses to bring the best of Accenture SC&O to our clients. Lead smaller business development opportunities and support larger pursuits, preparing sales proposals. Build and lead highly effective teams of Consultants and Analysts to help shape and execute client engagements, with a strong capability to develop the skills and capabilities of junior colleagues. Contribute to global thought leadership and leverage the skills of others throughout the practice to enable cohesive delivery of strategic and transformative solutions. Build and establish relationships with key third parties (e.g. technology providers, NGOs, governmental bodies) that help to complement and expand Accenture's capabilities and PoV. Qualification We are looking for experience in the following skills: Functional experience should include some of the following within the Aerospace and Defence industry: demand planning, supply planning, operations planning, supply chain planning (S&OP, IBP), distributed order management, inventory management, distribution and logistics networks, supply chain management, process optimisation, operating model design. Related skill and experience could include exposure to the end-to-end manufacturing or support services (spares & repairs) value chain within the Aerospace & Defence (private and public) sector. Experience in similar industries will be considered, but an interest in and commitment to supporting the Aerospace & Defence sector is a requirement. 5+ years consulting and/or project delivery experience with exposure to Aerospace & Defence sector organisations. Ability to analyse complex client problems, understand financial performance links between operations, supply chain and corporate results and think strategically to create benefit/business cases. Leadership: the ability to establish trust based relationships at mid-senior level and gain valuable insights through collaboration and communication. Strong strategic thinking and team building with a proven track record in driving business outcomes for large clients. Proven Line Management experience with successful outcomes. Ability to develop new concepts, break through thinking, structure ideas and solutions. Excellent written, oral and presentation communication skills. Set yourself apart Experience in Aerospace and Defence sector, with delivery experience in industrial supply chains, including an understanding of how the end-to-end "Defence Enterprise" supply chain operates. Supply chain technology and digital disruptor awareness, including but not limited to SAP (S4/IBP), Kinaxis, BlueYonder, o9 Solutions, intelligent automation, Internet of Things (IoT), blockchain and analytics; other specific systems / applications relevant from previous experience. What's in it for you At Accenture in addition to a competitive basic salary and car allowance, you will also have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! For senior roles additional bonus and equity awards are available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. . click apply for full job details
Overview Graduate Technology Roles - Software Development, QA Testing, DevOps & other opportunities (via the Graduate Development Programme) Location: North West, UK Application Requirements Right to work in the UK unsponsored for the duration of the programme Ability to work on site, five days per week Some roles require a high level of security clearance. For these, applicants must have been based in the UK for the last five years as a minimum Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas. Why Grayce? Grayce specialises in delivering change and transformation for some of the UK's most ambitious organisations. For over a decade, we have partnered with FTSE 100 and FTSE 250 companies to deploy high performing early career talent across major programmes of work. Our Accelerated Development Programme offers a structured, fast track route into industry. You will gain hands on experience with leading organisations while developing professional skills, earning industry recognised qualifications, and receiving dedicated coaching and mentoring throughout your journey. About Our Opportunities Grayce is seeking motivated graduates to join our Graduate Development Programme and begin their careers in technology. We are recruiting across a range of roles and are looking for individuals who demonstrate curiosity, adaptability, strong communication skills and a structured, analytical approach to problem solving. At Grayce, you will be supported by expert coaching and structured development while working with some of the UK's most respected organisations - from FTSE 100 and FTSE 250 companies to global technology leaders. You will join a team focused on continuous learning, collaboration and delivering measurable impact. Software Development Support the design, development and maintenance of enterprise level applications, contributing to feature development, engineering tasks and defect resolution. QA Testing Support software quality assurance through test preparation, execution, documentation and remediation activities, with opportunities to progress into automation or performance testing. DevOps Assist in the deployment, monitoring and optimisation of software systems, supporting automation, environment configuration, performance monitoring and operational improvements. Information Security Contribute to protecting systems and data by supporting security monitoring, incident response, vulnerability assessment and policy or control implementation. Service Desk / Service Management Provide first line technical support by triaging incidents, resolving service requests, escalating issues appropriately and supporting efficient IT service operations. What Makes a Great Grayce Analyst Academic Background Technical Skills (advantageous) An interest in building capability in areas such as: Programming languages including Java, Python or similar Test automation, BDD practices and tools such as Cucumber Performance testing concepts Cloud platforms (e.g., AWS, Azure or similar) Infrastructure as code principles and basic scripting CI/CD concepts, version control and deployment practices Microservices and containerisation concepts Agile delivery methodologies and tools such as Jira and Confluence Professional Skills Strong communication, structured thinking, stakeholder engagement, organisation and a commitment to continuous learning. Why Work for Us? Hands on experience working full time onsite with leading organisations, supported by accredited training and industry aligned development. Delivery You will typically work with one client during your time at Grayce, delivering high quality outcomes in a structured, professional environment. Dedicated coaching and support throughout your placement and development journey. Progression Completion of a minimum of six industry recognised accreditations, with clear pathways for progression and salary growth. 24/7 access to our Employee Assistance Programme, offering confidential financial, legal, health and wellbeing support. Notes The following content appears to be related to application submission, form fields and status messages and is not part of the role description. It has been omitted to keep the focus on the job content.
Mar 08, 2026
Full time
Overview Graduate Technology Roles - Software Development, QA Testing, DevOps & other opportunities (via the Graduate Development Programme) Location: North West, UK Application Requirements Right to work in the UK unsponsored for the duration of the programme Ability to work on site, five days per week Some roles require a high level of security clearance. For these, applicants must have been based in the UK for the last five years as a minimum Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas. Why Grayce? Grayce specialises in delivering change and transformation for some of the UK's most ambitious organisations. For over a decade, we have partnered with FTSE 100 and FTSE 250 companies to deploy high performing early career talent across major programmes of work. Our Accelerated Development Programme offers a structured, fast track route into industry. You will gain hands on experience with leading organisations while developing professional skills, earning industry recognised qualifications, and receiving dedicated coaching and mentoring throughout your journey. About Our Opportunities Grayce is seeking motivated graduates to join our Graduate Development Programme and begin their careers in technology. We are recruiting across a range of roles and are looking for individuals who demonstrate curiosity, adaptability, strong communication skills and a structured, analytical approach to problem solving. At Grayce, you will be supported by expert coaching and structured development while working with some of the UK's most respected organisations - from FTSE 100 and FTSE 250 companies to global technology leaders. You will join a team focused on continuous learning, collaboration and delivering measurable impact. Software Development Support the design, development and maintenance of enterprise level applications, contributing to feature development, engineering tasks and defect resolution. QA Testing Support software quality assurance through test preparation, execution, documentation and remediation activities, with opportunities to progress into automation or performance testing. DevOps Assist in the deployment, monitoring and optimisation of software systems, supporting automation, environment configuration, performance monitoring and operational improvements. Information Security Contribute to protecting systems and data by supporting security monitoring, incident response, vulnerability assessment and policy or control implementation. Service Desk / Service Management Provide first line technical support by triaging incidents, resolving service requests, escalating issues appropriately and supporting efficient IT service operations. What Makes a Great Grayce Analyst Academic Background Technical Skills (advantageous) An interest in building capability in areas such as: Programming languages including Java, Python or similar Test automation, BDD practices and tools such as Cucumber Performance testing concepts Cloud platforms (e.g., AWS, Azure or similar) Infrastructure as code principles and basic scripting CI/CD concepts, version control and deployment practices Microservices and containerisation concepts Agile delivery methodologies and tools such as Jira and Confluence Professional Skills Strong communication, structured thinking, stakeholder engagement, organisation and a commitment to continuous learning. Why Work for Us? Hands on experience working full time onsite with leading organisations, supported by accredited training and industry aligned development. Delivery You will typically work with one client during your time at Grayce, delivering high quality outcomes in a structured, professional environment. Dedicated coaching and support throughout your placement and development journey. Progression Completion of a minimum of six industry recognised accreditations, with clear pathways for progression and salary growth. 24/7 access to our Employee Assistance Programme, offering confidential financial, legal, health and wellbeing support. Notes The following content appears to be related to application submission, form fields and status messages and is not part of the role description. It has been omitted to keep the focus on the job content.
Finance Analyst Annual Salary: Up to £57,000 + excellent benefits Location: Brentwood, Essex Job Type: Full-time, hybrid Reed Finance are excited to partner with our client on their search for a Finance Analyst to be based in their Brentwood office. As a Finance Analyst, you will play a crucial role in supporting the Divisional Finance Team and the Regional Finance Director. Your focus will be on internal and external reporting, particularly concerning joint venture activities, maintaining financial control, and providing financial and commercial analysis. Day-to-day of the role: Review and provide feedback on the outputs from junior team members, including month-end and banking journals, JV/JC funding requests, and debtor analysis. Coach and mentor junior members of the team to enhance their skills and understanding. Complete monthly management information relating to our joint venture activities. Regularly chase and report on outstanding debtors to ensure timely collections. Support the Divisional FC in maintaining a robust financial control environment across the Division, including the maintenance of balance sheet reconciliations. Provide technical accounting support and challenge to the Regions. Execute half-yearly and full-year external reporting requirements for the London Division and its Joint Ventures, building strong relationships with Group Finance and External Auditors. Liaise with the Commercial, Development, Sales, and Marketing teams to provide financial insights and support in line with the Regional Finance Director's guidance. Support the delivery of new initiatives aimed at improving current systems and processes. Handle ad hoc reporting and generate information to support joint venture activities. Provide general support to the team as required. Required Skills & Qualifications: New qualified accountant (ACA, ACCA, CIMA) Strong understanding of financial reporting, financial control, and commercial analysis. Ability to mentor and coach junior staff members. Excellent communication and interpersonal skills to build relationships across various departments. Proficiency in financial software and Excel. Ability to handle multiple tasks and meet deadlines in a dynamic environment. If you are newly qualified and looking for an exciting new challenge, please apply now.
Mar 07, 2026
Full time
Finance Analyst Annual Salary: Up to £57,000 + excellent benefits Location: Brentwood, Essex Job Type: Full-time, hybrid Reed Finance are excited to partner with our client on their search for a Finance Analyst to be based in their Brentwood office. As a Finance Analyst, you will play a crucial role in supporting the Divisional Finance Team and the Regional Finance Director. Your focus will be on internal and external reporting, particularly concerning joint venture activities, maintaining financial control, and providing financial and commercial analysis. Day-to-day of the role: Review and provide feedback on the outputs from junior team members, including month-end and banking journals, JV/JC funding requests, and debtor analysis. Coach and mentor junior members of the team to enhance their skills and understanding. Complete monthly management information relating to our joint venture activities. Regularly chase and report on outstanding debtors to ensure timely collections. Support the Divisional FC in maintaining a robust financial control environment across the Division, including the maintenance of balance sheet reconciliations. Provide technical accounting support and challenge to the Regions. Execute half-yearly and full-year external reporting requirements for the London Division and its Joint Ventures, building strong relationships with Group Finance and External Auditors. Liaise with the Commercial, Development, Sales, and Marketing teams to provide financial insights and support in line with the Regional Finance Director's guidance. Support the delivery of new initiatives aimed at improving current systems and processes. Handle ad hoc reporting and generate information to support joint venture activities. Provide general support to the team as required. Required Skills & Qualifications: New qualified accountant (ACA, ACCA, CIMA) Strong understanding of financial reporting, financial control, and commercial analysis. Ability to mentor and coach junior staff members. Excellent communication and interpersonal skills to build relationships across various departments. Proficiency in financial software and Excel. Ability to handle multiple tasks and meet deadlines in a dynamic environment. If you are newly qualified and looking for an exciting new challenge, please apply now.
Sterling Williams Ltd
Peterborough, Cambridgeshire
Sterling Williams are currently supporting the hiring of an Investment Compliance Analyst on behalf of a Fund Services and Solutions business on a permanent basis - this would suit candidates with a background in Investment or Fund Operations looking to move into Compliance or Risk, or someone with 12 months in Compliance already. Investment Compliance / Risk Analyst Salary circa £30,000 - £34,000 pa plus benefits Full-time; permanent Office location: Peterborough, but hybrid working is on offer (tapering down over the first few months to 2 consecutive days a month in the office) Working within the Compliance team, the Investment Compliance and Risk Analyst will support the wider team who are responsible for the day-to-day oversight of all Funds for Authorised Corporate Director (ACD) and Administration services, from monitoring investment risk to meeting mandatory regulatory reporting standards. Manage, action, and assign emails received to the Compliance Team group inbox daily. Highlight and escalating to members of the team where required. Assist with the timely resolution of errors and complaints including escalation of significant matters and ensuring appropriate record keeping. Ensure that all errorsmplaints are recorded on the registers held and appropriate documentation is produced and retained to facilitate Compliance and Depositary reporting. Liaise with delegated Investment Managers and all in-house Operational teams over any errors arising, in order to record and reduce the number of the recurrence of breaches. Prepare monthly KPI data for error trends including commentary and analysis, participate within the Operational Risk governance committee as required. Assist with investment risk compliance oversight, including through the Funds-Axis platform data monitoring and reporting of investment and borrowing powers, liquidity, global exposure monthly reporting to the Investment Committee and thereafter quarterly risk returns submissions to the Depositary. Involvement to ensure the correct application of fair value pricing and independent pricing of assets where relevant. Maintenance of Eligible Markets and Assets listing to facilitate periodic reviews, including Fund propositions/launches and transitions to ensure investment in eligible markets, due diligence has been performed. Working cooperatively with the Depositary and Investment Manager firms. Assist with regulatory reporting and oversight, including for example the Alternative Investment Fund Managers Directive (AIFMD) returns and the European Market Infrastructure Regulations (EMIR) reconciliation confirmations. Assist in the review of the Fund's portfolio spreads on a quarterly basis in regard to those same dilution levy limits. Involvement with the implementation and regular review cycle and update of compliance and operating policies and procedures both inclusive of version control management Undertake regular reviews: an Investment Manager's report commentaries for Fund report and accounts inclusion. Regular review of Financial promotional marketing materials for the Fund(s). Completion of external party due diligence questionnaire reviews, i.e., Depositary, third parties as required. Maintain technical and regulatory capability keeping aware of market and industry developments. Providing ad-hoc support when required across the business to achieve Company objectives and goals. Involvement in the reporting of information internally and externally, including to the boards, committees and the Depositary. Participate in reviews of SLAs' and report any gaps and or discrepancies in service delivery to reporting line. Attend internal and external meetings as and when required. Technical Skills and Qualifications Required Education to A level or equivalent in English and Maths. Those without school qualifications must be able to demonstrate aptitude at an equivalent level. General understanding of investments within the Financial Service industry - with experience in investment or fund operations, or compliance & risk within the Financial Services (12 months plus) Industry qualifications e.g., IOC, CISI, IMC an advantage but not essential to the role. Good analytical skills, attention to detail, meticulous and accurate with high level of numeracy. Confident skills in the full range of Microsoft office, excellent skills within excel desirable. Ability to analyse data sets, identify and explain results and trends, with supportive clear and accurate report commentaries, make the complex simple. Committed team player with a strong sense of ownership, responsibility, and a flexible approach. Enthusiastic, highly motivated be able to work on own initiative and as part of a team. Personal Development - Manages personal and professional development, seeks opportunities for further development and skill enhancement and solicits constructive feedback in order to improve performance. A willingness to develop and learn. Good communication skills, both verbal and written, ability to liaise with all stakeholders and strong interpersonal skills to build trusting relationships.
Mar 06, 2026
Full time
Sterling Williams are currently supporting the hiring of an Investment Compliance Analyst on behalf of a Fund Services and Solutions business on a permanent basis - this would suit candidates with a background in Investment or Fund Operations looking to move into Compliance or Risk, or someone with 12 months in Compliance already. Investment Compliance / Risk Analyst Salary circa £30,000 - £34,000 pa plus benefits Full-time; permanent Office location: Peterborough, but hybrid working is on offer (tapering down over the first few months to 2 consecutive days a month in the office) Working within the Compliance team, the Investment Compliance and Risk Analyst will support the wider team who are responsible for the day-to-day oversight of all Funds for Authorised Corporate Director (ACD) and Administration services, from monitoring investment risk to meeting mandatory regulatory reporting standards. Manage, action, and assign emails received to the Compliance Team group inbox daily. Highlight and escalating to members of the team where required. Assist with the timely resolution of errors and complaints including escalation of significant matters and ensuring appropriate record keeping. Ensure that all errorsmplaints are recorded on the registers held and appropriate documentation is produced and retained to facilitate Compliance and Depositary reporting. Liaise with delegated Investment Managers and all in-house Operational teams over any errors arising, in order to record and reduce the number of the recurrence of breaches. Prepare monthly KPI data for error trends including commentary and analysis, participate within the Operational Risk governance committee as required. Assist with investment risk compliance oversight, including through the Funds-Axis platform data monitoring and reporting of investment and borrowing powers, liquidity, global exposure monthly reporting to the Investment Committee and thereafter quarterly risk returns submissions to the Depositary. Involvement to ensure the correct application of fair value pricing and independent pricing of assets where relevant. Maintenance of Eligible Markets and Assets listing to facilitate periodic reviews, including Fund propositions/launches and transitions to ensure investment in eligible markets, due diligence has been performed. Working cooperatively with the Depositary and Investment Manager firms. Assist with regulatory reporting and oversight, including for example the Alternative Investment Fund Managers Directive (AIFMD) returns and the European Market Infrastructure Regulations (EMIR) reconciliation confirmations. Assist in the review of the Fund's portfolio spreads on a quarterly basis in regard to those same dilution levy limits. Involvement with the implementation and regular review cycle and update of compliance and operating policies and procedures both inclusive of version control management Undertake regular reviews: an Investment Manager's report commentaries for Fund report and accounts inclusion. Regular review of Financial promotional marketing materials for the Fund(s). Completion of external party due diligence questionnaire reviews, i.e., Depositary, third parties as required. Maintain technical and regulatory capability keeping aware of market and industry developments. Providing ad-hoc support when required across the business to achieve Company objectives and goals. Involvement in the reporting of information internally and externally, including to the boards, committees and the Depositary. Participate in reviews of SLAs' and report any gaps and or discrepancies in service delivery to reporting line. Attend internal and external meetings as and when required. Technical Skills and Qualifications Required Education to A level or equivalent in English and Maths. Those without school qualifications must be able to demonstrate aptitude at an equivalent level. General understanding of investments within the Financial Service industry - with experience in investment or fund operations, or compliance & risk within the Financial Services (12 months plus) Industry qualifications e.g., IOC, CISI, IMC an advantage but not essential to the role. Good analytical skills, attention to detail, meticulous and accurate with high level of numeracy. Confident skills in the full range of Microsoft office, excellent skills within excel desirable. Ability to analyse data sets, identify and explain results and trends, with supportive clear and accurate report commentaries, make the complex simple. Committed team player with a strong sense of ownership, responsibility, and a flexible approach. Enthusiastic, highly motivated be able to work on own initiative and as part of a team. Personal Development - Manages personal and professional development, seeks opportunities for further development and skill enhancement and solicits constructive feedback in order to improve performance. A willingness to develop and learn. Good communication skills, both verbal and written, ability to liaise with all stakeholders and strong interpersonal skills to build trusting relationships.
Gloucester, United Kingdom Posted on 04/03/2026 With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers. With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you. Apply today and become part of Team Anchor, we are excited to be a part of your journey. Job Description Job Role: Security Officer WorkingHours: Zero hours Pay: £13.60 per hour Reportingto: Operations Manager Overview An exciting opportunity has arisen at Anchor Group Services, for an experienced security officer to join our established security team based at Gloucester Quays as a Relief Security Officer. You will be responsible for conducting regular patrols throughout the shopping centre, monitoring activity to ensure a safe and secure environment for all visitors and staff. You will respond promptly to incidents, liaise professionally with members of the public and site management, and maintain accurate records in line with operational procedures. A strong presence, attention to detail, and commitment to upholding site security standards are essential. As a Relief Security Officer, you will be required to support the site security team by being flexible and reliable to cover shifts as required, this includes working a variety of hours and shifts. The successful candidate must have a valid SIA Licence as a minimum, with CCTV preferred but not essential as training will be provided. Duties include: Protecting the client's property, people and/or assets by providing security services indirect accordance with the site's published Assignment Instructions (AI's) and site specific procedures Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents Operating and monitoring site CCTV equipment Completing reports by recording observations, information, occurrences, and surveillance activities Maintaining organisation's stability and reputation by complying with legal requirements Contributing to team effort by accomplishing related results as needed Acting as a first line support to customers and visitors to site, providing a professional and friendly service Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action Maintaining professional conduct at all times Requirements Full 5-year employment checkable history Valid frontline SIA licences DS or SG Customer service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast moving environment Access to a range of nationally recognised courses to help further your career, via the Anchor Academy Access to SIA and First Aid training at discounted rates, with financial support available Auto Enrolment Pension (if earnings reach the minimum requirement for auto enrolment) Stream - access to pay as you earn it Cycle to Work Scheme Available Full uniform provided Free Employee Assistance Programme 24/7 including access to counselling Hospital Saturday Fund Reward and Recognition awards Free on site parking What's Next? If you would like to be considered for this position, APPLY NOW and we will be in touch. Other companies may call this role: Security Officer, Security Guard, Security Personnel, Protection Officer, Loss Prevention Officer, Security Specialist, Safety Officer, Security Coordinator, Security Analyst, Asset Protection Officer, Security Operations Officer, Security Risk Officer, Facilities Security Officer, Protection Officer, Workplace Safety & Security Officer, SIA Security Officer, Security Enforcement Officer Within commuting distance of: Gloucester, Cheltenham, Stroud, Tetbury, Cirencester, Churchdown, Painswick, Fairford, Evesham, Chipping Sodbury, Malmesbury, Wickwar, Naunton, Northleach, Bibury, South Cerney, Great Malvern, Mangotsfield, Kingswood, Castle Combe, Chepstow. Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
Mar 06, 2026
Full time
Gloucester, United Kingdom Posted on 04/03/2026 With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers. With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you. Apply today and become part of Team Anchor, we are excited to be a part of your journey. Job Description Job Role: Security Officer WorkingHours: Zero hours Pay: £13.60 per hour Reportingto: Operations Manager Overview An exciting opportunity has arisen at Anchor Group Services, for an experienced security officer to join our established security team based at Gloucester Quays as a Relief Security Officer. You will be responsible for conducting regular patrols throughout the shopping centre, monitoring activity to ensure a safe and secure environment for all visitors and staff. You will respond promptly to incidents, liaise professionally with members of the public and site management, and maintain accurate records in line with operational procedures. A strong presence, attention to detail, and commitment to upholding site security standards are essential. As a Relief Security Officer, you will be required to support the site security team by being flexible and reliable to cover shifts as required, this includes working a variety of hours and shifts. The successful candidate must have a valid SIA Licence as a minimum, with CCTV preferred but not essential as training will be provided. Duties include: Protecting the client's property, people and/or assets by providing security services indirect accordance with the site's published Assignment Instructions (AI's) and site specific procedures Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents Operating and monitoring site CCTV equipment Completing reports by recording observations, information, occurrences, and surveillance activities Maintaining organisation's stability and reputation by complying with legal requirements Contributing to team effort by accomplishing related results as needed Acting as a first line support to customers and visitors to site, providing a professional and friendly service Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action Maintaining professional conduct at all times Requirements Full 5-year employment checkable history Valid frontline SIA licences DS or SG Customer service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast moving environment Access to a range of nationally recognised courses to help further your career, via the Anchor Academy Access to SIA and First Aid training at discounted rates, with financial support available Auto Enrolment Pension (if earnings reach the minimum requirement for auto enrolment) Stream - access to pay as you earn it Cycle to Work Scheme Available Full uniform provided Free Employee Assistance Programme 24/7 including access to counselling Hospital Saturday Fund Reward and Recognition awards Free on site parking What's Next? If you would like to be considered for this position, APPLY NOW and we will be in touch. Other companies may call this role: Security Officer, Security Guard, Security Personnel, Protection Officer, Loss Prevention Officer, Security Specialist, Safety Officer, Security Coordinator, Security Analyst, Asset Protection Officer, Security Operations Officer, Security Risk Officer, Facilities Security Officer, Protection Officer, Workplace Safety & Security Officer, SIA Security Officer, Security Enforcement Officer Within commuting distance of: Gloucester, Cheltenham, Stroud, Tetbury, Cirencester, Churchdown, Painswick, Fairford, Evesham, Chipping Sodbury, Malmesbury, Wickwar, Naunton, Northleach, Bibury, South Cerney, Great Malvern, Mangotsfield, Kingswood, Castle Combe, Chepstow. Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
Business Unit: Group Unsecured Lending Salary range: £34,400 - £43,000 per annum DOE + Benefits Location: UK Hybrid - Travel to Chester Hub once a month Contract type : Permanent Our Team Are you passionate about driving automation and unlocking efficiencies? We're looking for a forward-thinking RPA Developer to join our dynamic Business Operations team, supporting major transformation projects across Credit Card systems and Unsecured Lending. Join our fast-paced business where we embrace change and strive for improvement. We've made significant progress in transforming into a digital bank - launching new digital propositions for customers and embedding our colleague proposition, A Life More Virgin. As we accelerate our digital agenda, it's an exciting time to come aboard. Our Credit Card team is disrupting the market, smashing targets, winning awards, and building a successful credit card business. We've got big growth plans - and we need talented people to help make them happen. We're looking for a Business Analyst with strong RPA and VBA experience. If you're a wizard with macros and thrive on turning business strategies into smart, scalable solutions, we'd love to hear from you. Be part of a team that's creating something special in UK banking. What you'll be doing Monitoring and maintaining existing automated processes Designing and building new RPA solutions to streamline operations Identifying optimisation opportunities and driving continuous improvement Creating and deploying batch files to support automation workflows Supporting major projects by automating technical changes across TS2, RPA applications, Mobile App, and Customer Communications Configuring TS2 and interfacing systems to align with evolving business strategy Defining, testing, and implementing automation activities within Unsecured Lending Acting as a subject matter expert to influence customer journey and commercial decisions Ensuring compliance with regulatory and policy standards, with rigorous testing and documentation Following development best practices, including test-driven development and clear audit trails We need you to have Proven experience in RPA development (e.g., Blue Prism, Powercurve, PEGA and Power Automate) Strong understanding of batch scripting and system integration Familiarity with TS2 or similar credit card platforms is a plus A proactive mindset with a passion for efficiency and innovation Excellent documentation and governance skills Infrastructure and server configuration experience preferable Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks -?we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.?
Mar 06, 2026
Full time
Business Unit: Group Unsecured Lending Salary range: £34,400 - £43,000 per annum DOE + Benefits Location: UK Hybrid - Travel to Chester Hub once a month Contract type : Permanent Our Team Are you passionate about driving automation and unlocking efficiencies? We're looking for a forward-thinking RPA Developer to join our dynamic Business Operations team, supporting major transformation projects across Credit Card systems and Unsecured Lending. Join our fast-paced business where we embrace change and strive for improvement. We've made significant progress in transforming into a digital bank - launching new digital propositions for customers and embedding our colleague proposition, A Life More Virgin. As we accelerate our digital agenda, it's an exciting time to come aboard. Our Credit Card team is disrupting the market, smashing targets, winning awards, and building a successful credit card business. We've got big growth plans - and we need talented people to help make them happen. We're looking for a Business Analyst with strong RPA and VBA experience. If you're a wizard with macros and thrive on turning business strategies into smart, scalable solutions, we'd love to hear from you. Be part of a team that's creating something special in UK banking. What you'll be doing Monitoring and maintaining existing automated processes Designing and building new RPA solutions to streamline operations Identifying optimisation opportunities and driving continuous improvement Creating and deploying batch files to support automation workflows Supporting major projects by automating technical changes across TS2, RPA applications, Mobile App, and Customer Communications Configuring TS2 and interfacing systems to align with evolving business strategy Defining, testing, and implementing automation activities within Unsecured Lending Acting as a subject matter expert to influence customer journey and commercial decisions Ensuring compliance with regulatory and policy standards, with rigorous testing and documentation Following development best practices, including test-driven development and clear audit trails We need you to have Proven experience in RPA development (e.g., Blue Prism, Powercurve, PEGA and Power Automate) Strong understanding of batch scripting and system integration Familiarity with TS2 or similar credit card platforms is a plus A proactive mindset with a passion for efficiency and innovation Excellent documentation and governance skills Infrastructure and server configuration experience preferable Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks -?we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.?
Gloucester, United Kingdom Posted on 04/03/2026 With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers. With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you. Apply today and become part of Team Anchor, we are excited to be a part of your journey. Job Description Job Role: Security Officer WorkingHours: 42 hours per week - 4 on 4 off shift pattern, 7:00-19:00, 12 hour shifts Pay: £13.60 per hour Reportingto: Operations Manager Overview An excitingopportunity has arisen at Anchor Group Services, for an experienced SecurityOfficer to join our established security team based at Gloucester Quays As aSecurity Officer, you will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secureenvironment for all visitors and staff. You will respond promptly toincidents, liaise professionally with members of the public and sitemanagement, and maintain accurate records in line with operational procedures.A strong presence, attention to detail, and commitment to upholding site securitystandards are essential. Thesuccessful candidate must have a valid SIA Licence as a minimum, with CCTVpreferred but not essential as training will be provided. Dutiesinclude: Protecting theclient's property, people and/or assets by providing security services indirect accordance with the sites published Assignment Instructions (AI's) andsite-specific procedures Preventinglosses and damage by reporting irregularities; informing offenders of policyand procedures Preventingand escalating incidents in a timely, accurate and appropriate manner to theControl Room/ Shift Manager/Operations Manager/Emergency Services asappropriate for serious incidents Operatingand monitoring site CCTV equipment Completingreports by recording observations, information, occurrences, and surveillanceactivities Maintainingorganisation's stability and reputation by complying with legal requirements Contributingto team effort by accomplishing related results as needed Acting as afirst line support to customers and visitors to site, providing a professionaland friendly service Understandingthe needs of our customer, respond accordingly to customer queries and requestsand take appropriate action Maintainingprofessional conduct at all times Requirements Full 5-year employment checkable history Essential: Frontline SIA licence (DS or SG) Preferred: CCTV SIA Licence Customer service experience and confidence to handleconflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment Access to a rangeof nationally recognised courses to help further your career, via the AnchorAcademy Access to SIA andFirst Aid training at discounted rates, with financial support available Auto EnrolmentPension (if earnings reach the minimum requirement for auto-enrolment) Stream -access to pay as you earn it Cycle to WorkScheme Available Full uniformprovided Free EmployeeAssistance Programme 24/7 including access to counselling HospitalSaturday Fund Reward andRecognition awards Free on-site parking What's Next? If you would like to be considered forthis position, APPLY NOW and we will be in touch. Other companies may call this role: SecurityOfficer, Security Guard, Security Personnel, Protection Officer, LossPrevention Officer, Security Specialist, Safety Officer, Security Coordinator,Security Analyst, Asset Protection Officer, Security Operations Officer,Security Risk Officer, Facilities Security Officer, Protection Officer,Workplace Safety & Security Officer, SIA Security Officer, SecurityEnforcement Officer Within commuting distance of: Gloucester,Cheltenham, Stroud, Tetbury, Cirencester, Churchdown, Painswick, Fairford, Evesham, Chipping Sodbury, Malmesbury, Wickwar, Naunton, Northleach, Bibury, South Cerney, Great Malvern, Mangotsfield, Kingswood, Castle Combe, Chepstow. Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
Mar 06, 2026
Full time
Gloucester, United Kingdom Posted on 04/03/2026 With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers. With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you. Apply today and become part of Team Anchor, we are excited to be a part of your journey. Job Description Job Role: Security Officer WorkingHours: 42 hours per week - 4 on 4 off shift pattern, 7:00-19:00, 12 hour shifts Pay: £13.60 per hour Reportingto: Operations Manager Overview An excitingopportunity has arisen at Anchor Group Services, for an experienced SecurityOfficer to join our established security team based at Gloucester Quays As aSecurity Officer, you will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secureenvironment for all visitors and staff. You will respond promptly toincidents, liaise professionally with members of the public and sitemanagement, and maintain accurate records in line with operational procedures.A strong presence, attention to detail, and commitment to upholding site securitystandards are essential. Thesuccessful candidate must have a valid SIA Licence as a minimum, with CCTVpreferred but not essential as training will be provided. Dutiesinclude: Protecting theclient's property, people and/or assets by providing security services indirect accordance with the sites published Assignment Instructions (AI's) andsite-specific procedures Preventinglosses and damage by reporting irregularities; informing offenders of policyand procedures Preventingand escalating incidents in a timely, accurate and appropriate manner to theControl Room/ Shift Manager/Operations Manager/Emergency Services asappropriate for serious incidents Operatingand monitoring site CCTV equipment Completingreports by recording observations, information, occurrences, and surveillanceactivities Maintainingorganisation's stability and reputation by complying with legal requirements Contributingto team effort by accomplishing related results as needed Acting as afirst line support to customers and visitors to site, providing a professionaland friendly service Understandingthe needs of our customer, respond accordingly to customer queries and requestsand take appropriate action Maintainingprofessional conduct at all times Requirements Full 5-year employment checkable history Essential: Frontline SIA licence (DS or SG) Preferred: CCTV SIA Licence Customer service experience and confidence to handleconflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment Access to a rangeof nationally recognised courses to help further your career, via the AnchorAcademy Access to SIA andFirst Aid training at discounted rates, with financial support available Auto EnrolmentPension (if earnings reach the minimum requirement for auto-enrolment) Stream -access to pay as you earn it Cycle to WorkScheme Available Full uniformprovided Free EmployeeAssistance Programme 24/7 including access to counselling HospitalSaturday Fund Reward andRecognition awards Free on-site parking What's Next? If you would like to be considered forthis position, APPLY NOW and we will be in touch. Other companies may call this role: SecurityOfficer, Security Guard, Security Personnel, Protection Officer, LossPrevention Officer, Security Specialist, Safety Officer, Security Coordinator,Security Analyst, Asset Protection Officer, Security Operations Officer,Security Risk Officer, Facilities Security Officer, Protection Officer,Workplace Safety & Security Officer, SIA Security Officer, SecurityEnforcement Officer Within commuting distance of: Gloucester,Cheltenham, Stroud, Tetbury, Cirencester, Churchdown, Painswick, Fairford, Evesham, Chipping Sodbury, Malmesbury, Wickwar, Naunton, Northleach, Bibury, South Cerney, Great Malvern, Mangotsfield, Kingswood, Castle Combe, Chepstow. Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
About The Role Team - Data and Information Services Working Pattern - Hybrid - 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. Top 3 skills needed for this role: Analytical & Problem-Solving Mindset Communication & Stakeholder Engagement Technical Foundations in Data & Reporting Tools What this role is all about: If you're curious about how data can genuinely improve people's lives, this role puts you right at the heart of Vitality's purpose. You'll help shape the insights, products and decisions that support our members to live healthier, happier lives & using data to make a real difference across the Vitality UK Group. We welcome applicants at all stages of their data or analytics journey. Whether you're a recent graduate, self-taught, or bringing hands-on experience. If you're passionate about data and keen to grow, we'd love to hear from you. This role is planned to commence in summer 2026. Key Actions Help define and document business needs, translating ideas into clear user stories, data models and solution designs Assess changes to existing data products to ensure updates fit smoothly into the wider landscape Gather and prioritise requirements through workshops and stakeholder sessions, producing accurate and evolving documentation Work closely with stakeholders from discovery to delivery, keeping communication clear and aligned throughout Support business cases by defining scope and ensuring data and reporting requests are purposeful and achievable Assist with testing, validation, demos and presentations to ensure new data products meet business needs Help maintain automated reports and ad-hoc insights, ensuring smooth delivery and quick issue resolution Provide first-line support for data queries, helping diagnose issues and understand impact Build strong knowledge of Vitality's data, processes and analytics community to support meaningful change What do you need to thrive? Keen interests in business and technology, and particularly regarding data, analysis and software development Foundational knowledge of data profiling and data analysis using SQL technology (e.g. Microsoft, Oracle) Strong Excel knowledge, including macros, pivots, complex formula, graphical summarisation & reporting Visualisation skills, preferably with a foundational understanding of Power BI Investigative, analytical and logical problem solving skills Good written and verbal communication skills Strong knowledge of general software - in particular Word, PowerPoint & Acrobat Ability to quickly learn new skills and software So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been Create an environment that embraces you as you are and enables you to be your best self Give you flexibility on how, where and when you work Help you advance your career by playing you to your strengths Give you a voice to help our business grow and make Vitality a great place to be Give you the space to try, fail and learn Provide a healthy balance of challenge and support Recognise and reward you with a competitive salary and amazing benefits Be there for you when you need us Provide opportunities for you to be a force for good in society We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. We're successful because we attract, develop, and retain the best people - and because we care. Diversity & Inclusion At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitality's approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.
Mar 05, 2026
Full time
About The Role Team - Data and Information Services Working Pattern - Hybrid - 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. Top 3 skills needed for this role: Analytical & Problem-Solving Mindset Communication & Stakeholder Engagement Technical Foundations in Data & Reporting Tools What this role is all about: If you're curious about how data can genuinely improve people's lives, this role puts you right at the heart of Vitality's purpose. You'll help shape the insights, products and decisions that support our members to live healthier, happier lives & using data to make a real difference across the Vitality UK Group. We welcome applicants at all stages of their data or analytics journey. Whether you're a recent graduate, self-taught, or bringing hands-on experience. If you're passionate about data and keen to grow, we'd love to hear from you. This role is planned to commence in summer 2026. Key Actions Help define and document business needs, translating ideas into clear user stories, data models and solution designs Assess changes to existing data products to ensure updates fit smoothly into the wider landscape Gather and prioritise requirements through workshops and stakeholder sessions, producing accurate and evolving documentation Work closely with stakeholders from discovery to delivery, keeping communication clear and aligned throughout Support business cases by defining scope and ensuring data and reporting requests are purposeful and achievable Assist with testing, validation, demos and presentations to ensure new data products meet business needs Help maintain automated reports and ad-hoc insights, ensuring smooth delivery and quick issue resolution Provide first-line support for data queries, helping diagnose issues and understand impact Build strong knowledge of Vitality's data, processes and analytics community to support meaningful change What do you need to thrive? Keen interests in business and technology, and particularly regarding data, analysis and software development Foundational knowledge of data profiling and data analysis using SQL technology (e.g. Microsoft, Oracle) Strong Excel knowledge, including macros, pivots, complex formula, graphical summarisation & reporting Visualisation skills, preferably with a foundational understanding of Power BI Investigative, analytical and logical problem solving skills Good written and verbal communication skills Strong knowledge of general software - in particular Word, PowerPoint & Acrobat Ability to quickly learn new skills and software So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been Create an environment that embraces you as you are and enables you to be your best self Give you flexibility on how, where and when you work Help you advance your career by playing you to your strengths Give you a voice to help our business grow and make Vitality a great place to be Give you the space to try, fail and learn Provide a healthy balance of challenge and support Recognise and reward you with a competitive salary and amazing benefits Be there for you when you need us Provide opportunities for you to be a force for good in society We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. We're successful because we attract, develop, and retain the best people - and because we care. Diversity & Inclusion At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitality's approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.
Up to £75,000 plus excellent bonus and benefits Are you an analytically driven payments professional with a talent for spotting patterns and managing risk in real-time? We are recruiting for a Risk Monitoring Manager on behalf of a leading UK-based FinTech EMI specializing in card issuing and acquiring. This is a hands-on First Line of Defence (1LOD) leadership role focused on protecting the merchant portfolio through rigorous transaction surveillance, fraud detection, and operational discipline. Reporting to the Head of Risk Monitoring, you will lead the day-to-day execution of monitoring activities. This role is perfect for a hands on candidate who can dive into complex data sets while supervising a team of analysts to ensure all alerts are handled with precision. Key Responsibilities of the FLOD Risk Monitoring Manager to include: Transaction & Merchant Surveillance: Manage the daily triage of transaction alerts to identify unusual, suspicious, or out-of-profile activity. Rule & Pattern Analysis: Track merchant-level fraud ratios, refund spikes, and TPV volatility to identify deteriorating performance. Team Leadership: Support, coach, and develop monitoring analysts, setting priorities and managing high-volume workflows. Risk Escalation: Maintain clear case records and escalate merchant laundering indicators or control concerns to the Head of Risk and MLRO. MI & Reporting: Produce detailed daily and weekly reports on alert volumes, chargeback exposure, and portfolio anomalies. System Optimization: Proactively refine rule sets, SOPs, and monitoring workflows to improve detection effectiveness Requirements for the successful FLOD Risk Monitoring Manager to include: We are looking for a candidate who is deeply "data-literate" and understands the mechanics of the merchant acquiring ecosystem: Industry Expertise: 4+ years of experience in merchant monitoring, fraud operations, or payment risk within a FinTech, PSP, or Acquirer . Merchant Acquiring Knowledge: Strong understanding of chargeback drivers, merchant risk indicators, and post-underwrite surveillance. Scheme & Regulatory Familiarity: Practical knowledge of Visa and Mastercard monitoring programs and UK financial crime escalation requirements. Technical Mastery: High proficiency in Excel and experience using monitoring platforms, case management tools, and BI reporting environments. Leadership Grit: Proven ability to supervise analysts and maintain high quality-assurance standards in a fast-paced environment. Why Join? This role is a central pillar in the company's risk function, offering a direct path toward senior operational leadership. Location: Modern office in Central London. Holidays: 30 days of annual leave plus bank holidays. Comprehensive Benefits: Private health insurance, employer-contributed pension, and support for professional certifications like ICA or ACAMS . This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates Resourcing Limited are those of an Employment Agency
Mar 05, 2026
Full time
Up to £75,000 plus excellent bonus and benefits Are you an analytically driven payments professional with a talent for spotting patterns and managing risk in real-time? We are recruiting for a Risk Monitoring Manager on behalf of a leading UK-based FinTech EMI specializing in card issuing and acquiring. This is a hands-on First Line of Defence (1LOD) leadership role focused on protecting the merchant portfolio through rigorous transaction surveillance, fraud detection, and operational discipline. Reporting to the Head of Risk Monitoring, you will lead the day-to-day execution of monitoring activities. This role is perfect for a hands on candidate who can dive into complex data sets while supervising a team of analysts to ensure all alerts are handled with precision. Key Responsibilities of the FLOD Risk Monitoring Manager to include: Transaction & Merchant Surveillance: Manage the daily triage of transaction alerts to identify unusual, suspicious, or out-of-profile activity. Rule & Pattern Analysis: Track merchant-level fraud ratios, refund spikes, and TPV volatility to identify deteriorating performance. Team Leadership: Support, coach, and develop monitoring analysts, setting priorities and managing high-volume workflows. Risk Escalation: Maintain clear case records and escalate merchant laundering indicators or control concerns to the Head of Risk and MLRO. MI & Reporting: Produce detailed daily and weekly reports on alert volumes, chargeback exposure, and portfolio anomalies. System Optimization: Proactively refine rule sets, SOPs, and monitoring workflows to improve detection effectiveness Requirements for the successful FLOD Risk Monitoring Manager to include: We are looking for a candidate who is deeply "data-literate" and understands the mechanics of the merchant acquiring ecosystem: Industry Expertise: 4+ years of experience in merchant monitoring, fraud operations, or payment risk within a FinTech, PSP, or Acquirer . Merchant Acquiring Knowledge: Strong understanding of chargeback drivers, merchant risk indicators, and post-underwrite surveillance. Scheme & Regulatory Familiarity: Practical knowledge of Visa and Mastercard monitoring programs and UK financial crime escalation requirements. Technical Mastery: High proficiency in Excel and experience using monitoring platforms, case management tools, and BI reporting environments. Leadership Grit: Proven ability to supervise analysts and maintain high quality-assurance standards in a fast-paced environment. Why Join? This role is a central pillar in the company's risk function, offering a direct path toward senior operational leadership. Location: Modern office in Central London. Holidays: 30 days of annual leave plus bank holidays. Comprehensive Benefits: Private health insurance, employer-contributed pension, and support for professional certifications like ICA or ACAMS . This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates Resourcing Limited are those of an Employment Agency
Overview A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers in creating meaningful 'me time' moments, we're in the business of helping people thrive. Working in an ever-changing scale-up where things are messy and resources are limited isn't for everyone. If you thrive in environments with fixed processes, clearly separated teams, and low tolerance for challenge, then, if we're honest, we're probably not for you. But if you enjoy imposing structure, raising standards, and acting as the calm authority between business and complex technical systems, you'll likely love it here. The people you'll like to work with and the systems you'll enjoy untangling: Role As a Data Technical Delivery Manager, reporting to the Head of Customer Data and Technology your purpose will be to turn loosely defined business questions into high-quality, executable technical work across GTM Tech, Data Engineering, and Analytics. You'll own the single intake ("front door") for all data requests, ensuring every ticket is technically complete, correctly decomposed, and transparently tracked as it moves from CRM changes, through data pipelines, and into analytics and dashboards. Day to day, that means challenging requests like "I need a dashboard" and breaking them down into the real work underneath: Do we need a new Salesforce field or object change? Does the BigQuery pipeline need to be updated? Is the semantic layer ready for analysts to use? You'll act as the quality gatekeeper, returning unclear or under-defined tickets to stakeholders, protecting engineering focus, and ensuring delivery is predictable rather than reactive. Essentially, to ensure you succeed in this role you're going to need 5+ years' experience in technical delivery, data operations, or technical project management A strong working understanding of the end-to-end data lifecycle (Salesforce BigQuery analytics tools such as Looker) Advanced, hands-on experience with Jira, including workflow design, automation, and cross-project dependency tracking Proven experience running cross-functional Agile ceremonies (stand-ups, planning, backlog refinement) for technical teams Conversational-level English (spoken and written) - English is our company language and used for all business-wide communication It will also help you to have Experience working directly with Salesforce schemas, objects, and the downstream reporting impact of schema changes A background in environments where multiple technical teams depend on each other to deliver end-to-end outcomes Certifications such as PMP, Scrum Master, or Salesforce Administrator (or equivalent real-world experience) What success looks like in your first months Launching a single, standardised intake process for all data requests Creating clear dependency visibility so teams aren't blocked by unclear hand-offs Cleaning up and restructuring existing backlogs so only "delivery-ready" work remains Benefits Some of the benefits we offer are: This is a fully remote position. We take pride in being a globally distributed team. A generous holiday allowance of 26 days plus public holidays. Access to a global learning and development program, wellness benefits, and discounts across partner platforms. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more. Our Diversity and Inclusion Commitment We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. Kindly submit your application and CV in English to ensure it is successfully reviewed.
Mar 05, 2026
Full time
Overview A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers in creating meaningful 'me time' moments, we're in the business of helping people thrive. Working in an ever-changing scale-up where things are messy and resources are limited isn't for everyone. If you thrive in environments with fixed processes, clearly separated teams, and low tolerance for challenge, then, if we're honest, we're probably not for you. But if you enjoy imposing structure, raising standards, and acting as the calm authority between business and complex technical systems, you'll likely love it here. The people you'll like to work with and the systems you'll enjoy untangling: Role As a Data Technical Delivery Manager, reporting to the Head of Customer Data and Technology your purpose will be to turn loosely defined business questions into high-quality, executable technical work across GTM Tech, Data Engineering, and Analytics. You'll own the single intake ("front door") for all data requests, ensuring every ticket is technically complete, correctly decomposed, and transparently tracked as it moves from CRM changes, through data pipelines, and into analytics and dashboards. Day to day, that means challenging requests like "I need a dashboard" and breaking them down into the real work underneath: Do we need a new Salesforce field or object change? Does the BigQuery pipeline need to be updated? Is the semantic layer ready for analysts to use? You'll act as the quality gatekeeper, returning unclear or under-defined tickets to stakeholders, protecting engineering focus, and ensuring delivery is predictable rather than reactive. Essentially, to ensure you succeed in this role you're going to need 5+ years' experience in technical delivery, data operations, or technical project management A strong working understanding of the end-to-end data lifecycle (Salesforce BigQuery analytics tools such as Looker) Advanced, hands-on experience with Jira, including workflow design, automation, and cross-project dependency tracking Proven experience running cross-functional Agile ceremonies (stand-ups, planning, backlog refinement) for technical teams Conversational-level English (spoken and written) - English is our company language and used for all business-wide communication It will also help you to have Experience working directly with Salesforce schemas, objects, and the downstream reporting impact of schema changes A background in environments where multiple technical teams depend on each other to deliver end-to-end outcomes Certifications such as PMP, Scrum Master, or Salesforce Administrator (or equivalent real-world experience) What success looks like in your first months Launching a single, standardised intake process for all data requests Creating clear dependency visibility so teams aren't blocked by unclear hand-offs Cleaning up and restructuring existing backlogs so only "delivery-ready" work remains Benefits Some of the benefits we offer are: This is a fully remote position. We take pride in being a globally distributed team. A generous holiday allowance of 26 days plus public holidays. Access to a global learning and development program, wellness benefits, and discounts across partner platforms. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more. Our Diversity and Inclusion Commitment We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. Kindly submit your application and CV in English to ensure it is successfully reviewed.
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
Mar 05, 2026
Full time
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
Shape the Future of AI Innovation Move beyond delivery work into structured R&D where your technical insights directly influence strategic technology decisions. You'll explore cutting-edge AI and automation technologies, build evidence-based recommendations, and help define our innovation roadmap. About the Role We're building a disciplined R&D capability to explore emerging technologies, validate new approaches, and feed high-quality innovation into our Product and Engineering teams. As our AI Research Engineer / Analyst (R&D) , you'll generate the technical evidence that supports strategic decisions. You'll research AI and automation technologies, evaluate vendors and tools, build timeboxed proofs of concept in Python and/or C# (accomplished coding skills required, but this is not a "developer" role), and produce clear, decision-ready outputs. This is not a BAU delivery role. It's structured, evidence-led innovation. You'll report functionally to the Head of R&D, with day-to-day coaching from the Senior R&D Engineer. Salary : £45K - £50K Basic + Bonus + Benefits (25 days holiday, 7% matched pension scheme, private health plan, flexible holiday purchase, remote or hybrid working & much more!) Location : Remote or North East . Hybrid office work / flexible / remote. Durham, Newcastle, Middlesbrough, Sunderland, etc. Although, we are very flexible to this, so more remote fine. As far down as Leeds or the other way & up toward Edinburgh! What You'll Do Research & Evaluation Scan the market for emerging AI, orchestration, and automation technologies Conduct structured vendor and platform evaluations Assess technical fit, integration complexity, security posture, cost, and viability Stay current with LLMs, AI APIs, frameworks, and cloud services Produce concise evidence packs and recommendation summaries Hands-On Prototyping Build lightweight PoCs to validate APIs and technical hypotheses Explore AI capabilities practically (model behaviour, integration patterns, performance limits) Contribute Python and/or C# code under technical direction Focus: validation and insight - not production-grade implementation. Documentation & Process Own R&D documentation, decision logs, and handover packs Maintain backlog discipline and enforce stage-gate standards Ensure findings are captured clearly and nothing falls through the cracks What You'll Bring Essential 2+ years in a technical analyst, research, or solutions-focused role Hands-on coding ability in Python and/or C# (We need some here, but you'll work with the Senior R&D engineer who will guide you on coding) Practical understanding of AI/ML landscape (LLMs, APIs, strengths & limitations) Strong analytical thinking and structured evaluation skills Excellent written communication - clear, concise, decision-ready outputs Self-directed working style with confident stakeholder engagement Familiarity with workflow orchestration / BPMN fundamentals Desirable Experience building AI-integrated applications API and cloud platform exposure Vendor/technology selection experience Knowledge of process automation or orchestration platforms What Success Looks Like Within your first 90 days, you will have: Contributed to live evidence packs Helped standardise R&D evaluation templates Supported an initiative through to handover-ready recommendation Longer term, success is measured by the clarity, quality, and adoption of your R&D outputs. Why Join Direct exposure to cutting-edge AI and automation Real influence over technology decisions Clear progression into Senior R&D or specialist AI roles Close collaboration with Architecture, Engineering, and Product We're looking for curiosity and rigour in equal measure - someone excited by emerging AI, but disciplined enough to separate signal from noise. Ready to shape our AI innovation strategy? Apply now and help us turn emerging technology into competitive advantage.
Mar 05, 2026
Full time
Shape the Future of AI Innovation Move beyond delivery work into structured R&D where your technical insights directly influence strategic technology decisions. You'll explore cutting-edge AI and automation technologies, build evidence-based recommendations, and help define our innovation roadmap. About the Role We're building a disciplined R&D capability to explore emerging technologies, validate new approaches, and feed high-quality innovation into our Product and Engineering teams. As our AI Research Engineer / Analyst (R&D) , you'll generate the technical evidence that supports strategic decisions. You'll research AI and automation technologies, evaluate vendors and tools, build timeboxed proofs of concept in Python and/or C# (accomplished coding skills required, but this is not a "developer" role), and produce clear, decision-ready outputs. This is not a BAU delivery role. It's structured, evidence-led innovation. You'll report functionally to the Head of R&D, with day-to-day coaching from the Senior R&D Engineer. Salary : £45K - £50K Basic + Bonus + Benefits (25 days holiday, 7% matched pension scheme, private health plan, flexible holiday purchase, remote or hybrid working & much more!) Location : Remote or North East . Hybrid office work / flexible / remote. Durham, Newcastle, Middlesbrough, Sunderland, etc. Although, we are very flexible to this, so more remote fine. As far down as Leeds or the other way & up toward Edinburgh! What You'll Do Research & Evaluation Scan the market for emerging AI, orchestration, and automation technologies Conduct structured vendor and platform evaluations Assess technical fit, integration complexity, security posture, cost, and viability Stay current with LLMs, AI APIs, frameworks, and cloud services Produce concise evidence packs and recommendation summaries Hands-On Prototyping Build lightweight PoCs to validate APIs and technical hypotheses Explore AI capabilities practically (model behaviour, integration patterns, performance limits) Contribute Python and/or C# code under technical direction Focus: validation and insight - not production-grade implementation. Documentation & Process Own R&D documentation, decision logs, and handover packs Maintain backlog discipline and enforce stage-gate standards Ensure findings are captured clearly and nothing falls through the cracks What You'll Bring Essential 2+ years in a technical analyst, research, or solutions-focused role Hands-on coding ability in Python and/or C# (We need some here, but you'll work with the Senior R&D engineer who will guide you on coding) Practical understanding of AI/ML landscape (LLMs, APIs, strengths & limitations) Strong analytical thinking and structured evaluation skills Excellent written communication - clear, concise, decision-ready outputs Self-directed working style with confident stakeholder engagement Familiarity with workflow orchestration / BPMN fundamentals Desirable Experience building AI-integrated applications API and cloud platform exposure Vendor/technology selection experience Knowledge of process automation or orchestration platforms What Success Looks Like Within your first 90 days, you will have: Contributed to live evidence packs Helped standardise R&D evaluation templates Supported an initiative through to handover-ready recommendation Longer term, success is measured by the clarity, quality, and adoption of your R&D outputs. Why Join Direct exposure to cutting-edge AI and automation Real influence over technology decisions Clear progression into Senior R&D or specialist AI roles Close collaboration with Architecture, Engineering, and Product We're looking for curiosity and rigour in equal measure - someone excited by emerging AI, but disciplined enough to separate signal from noise. Ready to shape our AI innovation strategy? Apply now and help us turn emerging technology into competitive advantage.
Business Intelligence Analyst Location: Belfast Working Pattern: Hybrid (3 days office / 2 days home) Overview An established organisation is seeking a Business Intelligence Analyst to join a small, supportive BI team. This role is ideal for someone at an early stage of their BI or data career who is keen to build strong analytical and technical skills within an enterprise reporting environment. The successful candidate will be trained and mentored by experienced BI professionals and will gain hands-on exposure to enterprise data platforms, reporting tools, and structured BI best practices. This is a development-focused role with a clear long-term pathway for growth. Key Responsibilities Support the development, maintenance, and enhancement of BI reports and data models under guidance from senior team members Assist in gathering reporting requirements from business stakeholders and translating these into reporting solutions Produce and maintain operational reports using Microsoft Excel and related reporting tools Perform data validation and basic analysis to ensure accuracy and consistency Provide first-line support for BI reports and dashboards Document reports, data sources, and processes to support governance and knowledge sharing Learn and apply BI best practices, data warehousing concepts, and data management standards Participate in team projects and continuous improvement initiatives Required Skills & Experience Strong interest in data, reporting, and analytics Good working knowledge of Microsoft Excel (formulas, pivot tables, data analysis) Logical and analytical mindset with high attention to detail Ability to learn new systems and technologies quickly Effective communication skills and confidence working with business stakeholders Team-oriented with a willingness to ask questions and learn Desirable (Not Essential) Exposure to BI or reporting tools (e.g. enterprise BI platforms, Power BI, Tableau, etc.) Experience with Power Query or workflow automation tools Basic understanding of data warehousing concepts Any academic or commercial exposure to enterprise reporting systems Experience in a fast-paced, data-driven environment Personal Attributes Eager to learn and develop new technical skills Curious, proactive, and inquisitive Well organised with a structured approach to work Comfortable receiving feedback and coaching Professional, reliable, and adaptable What's On Offer Strong training and mentoring from an experienced BI team Clear development pathway with structured learning and certifications Hybrid working model Collaborative and supportive team environment Opportunity to build a long-term career in Business Intelligence To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.
Mar 05, 2026
Full time
Business Intelligence Analyst Location: Belfast Working Pattern: Hybrid (3 days office / 2 days home) Overview An established organisation is seeking a Business Intelligence Analyst to join a small, supportive BI team. This role is ideal for someone at an early stage of their BI or data career who is keen to build strong analytical and technical skills within an enterprise reporting environment. The successful candidate will be trained and mentored by experienced BI professionals and will gain hands-on exposure to enterprise data platforms, reporting tools, and structured BI best practices. This is a development-focused role with a clear long-term pathway for growth. Key Responsibilities Support the development, maintenance, and enhancement of BI reports and data models under guidance from senior team members Assist in gathering reporting requirements from business stakeholders and translating these into reporting solutions Produce and maintain operational reports using Microsoft Excel and related reporting tools Perform data validation and basic analysis to ensure accuracy and consistency Provide first-line support for BI reports and dashboards Document reports, data sources, and processes to support governance and knowledge sharing Learn and apply BI best practices, data warehousing concepts, and data management standards Participate in team projects and continuous improvement initiatives Required Skills & Experience Strong interest in data, reporting, and analytics Good working knowledge of Microsoft Excel (formulas, pivot tables, data analysis) Logical and analytical mindset with high attention to detail Ability to learn new systems and technologies quickly Effective communication skills and confidence working with business stakeholders Team-oriented with a willingness to ask questions and learn Desirable (Not Essential) Exposure to BI or reporting tools (e.g. enterprise BI platforms, Power BI, Tableau, etc.) Experience with Power Query or workflow automation tools Basic understanding of data warehousing concepts Any academic or commercial exposure to enterprise reporting systems Experience in a fast-paced, data-driven environment Personal Attributes Eager to learn and develop new technical skills Curious, proactive, and inquisitive Well organised with a structured approach to work Comfortable receiving feedback and coaching Professional, reliable, and adaptable What's On Offer Strong training and mentoring from an experienced BI team Clear development pathway with structured learning and certifications Hybrid working model Collaborative and supportive team environment Opportunity to build a long-term career in Business Intelligence To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.
