Kinetech is supporting the hire of a Service Support Analyst to deliver high-quality first and second-line IT support within a professional services environment. This role is ideal for someone who enjoys problem-solving, user interaction and working across modern Microsoft technologies. What youll be doing: Providing 1st & 2nd line IT support across incidents and service requests Supporting Windows 11 click apply for full job details
Feb 04, 2026
Full time
Kinetech is supporting the hire of a Service Support Analyst to deliver high-quality first and second-line IT support within a professional services environment. This role is ideal for someone who enjoys problem-solving, user interaction and working across modern Microsoft technologies. What youll be doing: Providing 1st & 2nd line IT support across incidents and service requests Supporting Windows 11 click apply for full job details
Base Location: Perth, UK Salary: £42,600 - £64,000 + performance-related bonus + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available The role At SSE Gas Storage we're powering the transition to a renewables-led system by providing the flexibility the grid needs. As part of our team, you'll play a key role in managing the UK's largest onshore underground gas storage portfolio. As part of SSE Gas Storage's commercial arm and reporting directly into the trading team, you will be immersed in the analysis of gas and energy market fundamentals with significant input into trading/hedging strategies, position management and the delivery of strong financial assessments of opportunity and risk. The role is instrumental to the commercial decisions that are taken within the team and it will be your responsibility to ensure that we are ahead of the news. With access to a large array of resources and sources it is up to you to bring the salient information to the fore. You will Conduct thorough analysis and maintain a sound working knowledge and modelling of all areas that impact the UK gas and associated markets, being the company's expert in such matters Impart key information from a variety of sources in a timely manner to relevant stakeholders to ensure that opportunities and risks are identified in good time Provide key regular and ad-hoc reports and analysis to trading colleagues and senior management Ensure compliance with all regulatory obligations You will have Demonstrable experience and knowledge within the UK Energy Market would be preferred Been educated to degree level and/or have relevant analytical experience in the energy industry Strong team working, interpersonal and demonstrable problem-solving skills A highly analytical mindset, with strong numerical and data handling skills Competence with the MS Suite, with experience of optimisation and modelling tools also advantageous About SSE SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plans see us investing £33bn in critical electricity infrastructure across the five years to 2030. SSE Thermal keep the lights on for millions of people while pioneering low-carbon technologies. From ground-breaking carbon capture and storage projects to plans for what might be the world's first hydrogen-fired power station, we're transforming how we generate energy. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
Feb 04, 2026
Full time
Base Location: Perth, UK Salary: £42,600 - £64,000 + performance-related bonus + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available The role At SSE Gas Storage we're powering the transition to a renewables-led system by providing the flexibility the grid needs. As part of our team, you'll play a key role in managing the UK's largest onshore underground gas storage portfolio. As part of SSE Gas Storage's commercial arm and reporting directly into the trading team, you will be immersed in the analysis of gas and energy market fundamentals with significant input into trading/hedging strategies, position management and the delivery of strong financial assessments of opportunity and risk. The role is instrumental to the commercial decisions that are taken within the team and it will be your responsibility to ensure that we are ahead of the news. With access to a large array of resources and sources it is up to you to bring the salient information to the fore. You will Conduct thorough analysis and maintain a sound working knowledge and modelling of all areas that impact the UK gas and associated markets, being the company's expert in such matters Impart key information from a variety of sources in a timely manner to relevant stakeholders to ensure that opportunities and risks are identified in good time Provide key regular and ad-hoc reports and analysis to trading colleagues and senior management Ensure compliance with all regulatory obligations You will have Demonstrable experience and knowledge within the UK Energy Market would be preferred Been educated to degree level and/or have relevant analytical experience in the energy industry Strong team working, interpersonal and demonstrable problem-solving skills A highly analytical mindset, with strong numerical and data handling skills Competence with the MS Suite, with experience of optimisation and modelling tools also advantageous About SSE SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plans see us investing £33bn in critical electricity infrastructure across the five years to 2030. SSE Thermal keep the lights on for millions of people while pioneering low-carbon technologies. From ground-breaking carbon capture and storage projects to plans for what might be the world's first hydrogen-fired power station, we're transforming how we generate energy. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
Role: IT Service Desk Support Lead Regional Salary: £36,000 - £40,500 Location: Southampton and Field-Based Network IT are supporting a growing organisation within the IT & Innovation directorate , seeking a Senior IT Service Desk Lead to deliver exemplary first-line technical support while also leading and developing a regional team of analysts click apply for full job details
Feb 03, 2026
Full time
Role: IT Service Desk Support Lead Regional Salary: £36,000 - £40,500 Location: Southampton and Field-Based Network IT are supporting a growing organisation within the IT & Innovation directorate , seeking a Senior IT Service Desk Lead to deliver exemplary first-line technical support while also leading and developing a regional team of analysts click apply for full job details
Description Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Read more about Our Story here. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week . About the role Here at Starling we are growing, and our cyber security team is looking for someone passionate about making a difference. As a member of our cyber security team you will be responsible for ensuring the protection of Starling information, assets and systems using the latest technologies and techniques, while working collaboratively with all stakeholders, including wider operational business functions, second and third line. As an Information Security Analyst, you will work on a variety of projects and activities with opportunities to own deliverables from start to finish. You will also gain exposure to a broad range of security domains and industry best practices which are invaluable when progressing a career within cyber security. You will work on a variety of activities including: Participating in and supporting the design, implementation and continuous improvement of security solutions and processes aligned to Starling Banks strategy, industry best practise, and risk appetite. Supporting the continuous development of security resilience capabilities embedding measures to protect Bank systems and assets. Share knowledge, advice, and guidance with our wider organisation. Key responsibilities: Conduct timely security due diligence on Starling Banks third party vendors across the entire vendor lifecycle, from onboarding to offboarding, using selected solutions to identify, quantify, and respond to cyber and Information security risks. Scrutinise security documentation and compliance reports from third parties. Support the producti on of security reports to highlight any third party risks, and to propose risk mitigation plans. Contribute in the delivery of the security strategy, including development, maintenance and continuous improvement of security processes and procedures aligned to industry recognised best practices and standards. Requirements Have at least 1 year of experience in a relevant Information Security Analyst, or similar, role. Have competent technical IT knowledge including a high level understanding of network and operating system security and resiliency controls. Identify where third party vendors may fall short of security industry best practices and to communicate why this may introduce risks. Be able to articulate security risks to both technical and non-technical stakeholders. Have knowledge of basic risk management. Have an attention to detail and willingness to get involved. Enjoy problem solving. Be self-motivated and want to continue to learn and develop their skills We are looking for individuals with experience across one or more of these areas. It is not expected that you will have worked in all of these. The following skills and experience are desirable: Have an understanding of security in a cloud environment (AWS, GCP). An information or cyber security related qualification or degree. Strong understanding of business continuity and disaster recovery practices. Strong understanding of industry standards and frameworks such as ISO 27001, SOC 2, NIST CSF and PCI-DSS. Knowledge of Artificial Intelligence/ Large Language Models risks and mitigations.- Secure system and software development lifecycle knowledge. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First stage with the Third Party Infosec Team Lead Second stage with additional members of the team Final stage with Infosec Director Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Feb 03, 2026
Full time
Description Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Read more about Our Story here. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week . About the role Here at Starling we are growing, and our cyber security team is looking for someone passionate about making a difference. As a member of our cyber security team you will be responsible for ensuring the protection of Starling information, assets and systems using the latest technologies and techniques, while working collaboratively with all stakeholders, including wider operational business functions, second and third line. As an Information Security Analyst, you will work on a variety of projects and activities with opportunities to own deliverables from start to finish. You will also gain exposure to a broad range of security domains and industry best practices which are invaluable when progressing a career within cyber security. You will work on a variety of activities including: Participating in and supporting the design, implementation and continuous improvement of security solutions and processes aligned to Starling Banks strategy, industry best practise, and risk appetite. Supporting the continuous development of security resilience capabilities embedding measures to protect Bank systems and assets. Share knowledge, advice, and guidance with our wider organisation. Key responsibilities: Conduct timely security due diligence on Starling Banks third party vendors across the entire vendor lifecycle, from onboarding to offboarding, using selected solutions to identify, quantify, and respond to cyber and Information security risks. Scrutinise security documentation and compliance reports from third parties. Support the producti on of security reports to highlight any third party risks, and to propose risk mitigation plans. Contribute in the delivery of the security strategy, including development, maintenance and continuous improvement of security processes and procedures aligned to industry recognised best practices and standards. Requirements Have at least 1 year of experience in a relevant Information Security Analyst, or similar, role. Have competent technical IT knowledge including a high level understanding of network and operating system security and resiliency controls. Identify where third party vendors may fall short of security industry best practices and to communicate why this may introduce risks. Be able to articulate security risks to both technical and non-technical stakeholders. Have knowledge of basic risk management. Have an attention to detail and willingness to get involved. Enjoy problem solving. Be self-motivated and want to continue to learn and develop their skills We are looking for individuals with experience across one or more of these areas. It is not expected that you will have worked in all of these. The following skills and experience are desirable: Have an understanding of security in a cloud environment (AWS, GCP). An information or cyber security related qualification or degree. Strong understanding of business continuity and disaster recovery practices. Strong understanding of industry standards and frameworks such as ISO 27001, SOC 2, NIST CSF and PCI-DSS. Knowledge of Artificial Intelligence/ Large Language Models risks and mitigations.- Secure system and software development lifecycle knowledge. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First stage with the Third Party Infosec Team Lead Second stage with additional members of the team Final stage with Infosec Director Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Security: SC Clearance Sole UK national On-site: 4 days/week Location: Basildon Rate: £65 per hour Umbrella - inside IR35 Our major defence client is currently looking for a Senior Mechanical Engineer to join the Precision Guidance Integrated Project Team (IPT), working on equipment for the next generation of Missile Seeker Programmes. The successful candidate will be experienced in the Aerospace and/or Defence Industry and preferably hold SC Security status. The Mechanical Engineer role offers hybrid working, with the option of on-site working at our Basildon office. The frequency of on-site visits shall be agreed with the IPT, to ensure that key Milestones and Deliverables are met on time, to budget and to the desired quality. Key Responsibility Areas • Support senior members of staff in the delivery of technical solutions on critical Business Programmes. • Generation of mechanical solutions to relevant company and international standards. • Design of engineering solutions taking into account all requirements including product quality, safety, reliability, testability, sustainability, etc. • Mechanical engineering detailed design, including numerical calculations, tolerance studies, etc. • Produce Manufacturing Data Packs in line with BS8888 including appropriate application of GD&T. • Generate BoM within approve PLM system (Teamcenter). • Contribute to reviews of Mechanical designs in accordance with business and industry standards. • Deliver design solutions against Technical Requirements, within budget and timescales. Skills, Qualifications & Knowledge Experience in: Technical or science degree qualified, or equivalent, with experience. Mechanical engineering for Electronic Products (including EO). Perform hands on mechanical design and development using 3D CAD software (PTC Creo). Structural design and an ability to carry out first pass analyses and work in conjunction with full-time Structural Analysts. Experienced in working on Electro-Optic Products, with proven knowledge of electrical screening, grounding, opto-mechanical sub-assemblies, etc. Detail and assembly drawing generation, in accordance with BS8888. Numerical calculations, tolerance studies, etc. Proven understanding of the application of materials and process finishes to meet EO Product needs. Experienced in the design of Jigs, Fixtures and Tooling to support the Assembly, Integration and Testing of EO Products, for the Aerospace and/or Defence sector. Ability to work within a multi-discipline IPT. Knowledge of Cable Harness design, including Connector selection, screening, strain relief methods, etc. Experienced in various aspects of DfX, including Manufacturing, Assembly, Test, Integration and Sustainability. Operating in a high performing multi-disciplinary Team. Desirable: • Capable of performing first pass Thermal analyses. Intrinsic Job Factors Full Time Hours Tight Deadlines (regular or adhoc) Hybrid working, with time based in Bristol office
Feb 03, 2026
Contractor
Security: SC Clearance Sole UK national On-site: 4 days/week Location: Basildon Rate: £65 per hour Umbrella - inside IR35 Our major defence client is currently looking for a Senior Mechanical Engineer to join the Precision Guidance Integrated Project Team (IPT), working on equipment for the next generation of Missile Seeker Programmes. The successful candidate will be experienced in the Aerospace and/or Defence Industry and preferably hold SC Security status. The Mechanical Engineer role offers hybrid working, with the option of on-site working at our Basildon office. The frequency of on-site visits shall be agreed with the IPT, to ensure that key Milestones and Deliverables are met on time, to budget and to the desired quality. Key Responsibility Areas • Support senior members of staff in the delivery of technical solutions on critical Business Programmes. • Generation of mechanical solutions to relevant company and international standards. • Design of engineering solutions taking into account all requirements including product quality, safety, reliability, testability, sustainability, etc. • Mechanical engineering detailed design, including numerical calculations, tolerance studies, etc. • Produce Manufacturing Data Packs in line with BS8888 including appropriate application of GD&T. • Generate BoM within approve PLM system (Teamcenter). • Contribute to reviews of Mechanical designs in accordance with business and industry standards. • Deliver design solutions against Technical Requirements, within budget and timescales. Skills, Qualifications & Knowledge Experience in: Technical or science degree qualified, or equivalent, with experience. Mechanical engineering for Electronic Products (including EO). Perform hands on mechanical design and development using 3D CAD software (PTC Creo). Structural design and an ability to carry out first pass analyses and work in conjunction with full-time Structural Analysts. Experienced in working on Electro-Optic Products, with proven knowledge of electrical screening, grounding, opto-mechanical sub-assemblies, etc. Detail and assembly drawing generation, in accordance with BS8888. Numerical calculations, tolerance studies, etc. Proven understanding of the application of materials and process finishes to meet EO Product needs. Experienced in the design of Jigs, Fixtures and Tooling to support the Assembly, Integration and Testing of EO Products, for the Aerospace and/or Defence sector. Ability to work within a multi-discipline IPT. Knowledge of Cable Harness design, including Connector selection, screening, strain relief methods, etc. Experienced in various aspects of DfX, including Manufacturing, Assembly, Test, Integration and Sustainability. Operating in a high performing multi-disciplinary Team. Desirable: • Capable of performing first pass Thermal analyses. Intrinsic Job Factors Full Time Hours Tight Deadlines (regular or adhoc) Hybrid working, with time based in Bristol office
Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations-turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges. Job purpose A dynamic, challenging and exciting role has arisen for a dedicated Customer Success Manager & Trainer to join the Janes NATO Team driving trusted advisory, maturity and expansion of the Janes & NATO intelligence environments. We are seeking a highly driven professional that will need to be comfortable enhancing and providing data centric OSINT intelligence products and training to existing and new customers within the NATO operations, planning and intelligence domain. The incumbent will operate as a key component of the NATO Customer Success, through liaison and training, identifying intelligence requirements, solutions and administrative support to enhance the overall NATO Janes relationship - with NATO as one of the most significant Strategic Partners of Janes. The NATO Customer Success Manager & Trainer overriding purpose is to support the NATO security environment through direct stakeholder engagement, outreach, coordination, training & exercises, intelligence support as well as administration and progress reporting (internal). Note: This role can be performed remotely within the Netherlands or on a hybrid basis from our Croydon office. How you will contribute at Janes You will work on a diverse and complex problem set that requires analysis, advice, assistance and evaluation of multiple factors within the complex NATO operating environment. You will bring Military or Defence as well as digital or intelligence experience, a keen knowledge of NATO intelligence and/or digital operating models, stakeholder management acumen and an understanding of training and solutions. You will possess the vibrant network to engage with key stakeholders and influencers within NATO military and civilian contexts and be able to build trusted and enduring relationships across the NATO alliance as part of an expanding and maturing NATO Team. You will work alongside European & North American Business Development & Sales colleagues, Customer Success Managers, Product, Marketing and Demand Generation partners to create and manage NATO outreach action plans within defined segments to identify and deliver strategic and operational enhanced relations both near term ( months) and long term (2+ years). You will demonstrate the power of the Janes Tools, visit and train NATO audiences, provide administrative support to the NATO Team, analyse and assess intelligence requirements of the NATO Operations and Intelligence community and be an all round team player on the NATO Team. The ideal skills and experience for this role are Customer Success/stakeholder engagement experience in NATO, Defence, National Security, intelligence and/or industry environments. High level of structured thinking and working, training expertise within the NATO, Defence Industry and/or National Security sectors. Previous experience of interacting with military & intelligence allies or partners in the defence community and understanding as well as administratively supporting their needs and portfolios. An understanding of the generic and specific challenges faced by analysts within NATO and/or National Security sectors. Strong oral and written communication skills in English. Well organised, analytical, flexible, resilient and a positive mind set. Team player with diplomatic skills as well as a strong sense of discretion. Trainer and Planner - administratively strong. NATO Security Clearance is a distinct advantage. Requirement for frequent travel - mostly scheduled ahead, though ad hoc travel may occur. Citizen of one of the 32 NATO nations. This role is based remotely in the Netherlands. French or another European language would be a bonus. A passion for using technology and online tools to drive results as well as experience working remotely. 27 days of annual leave. Healthy half (0.5 day leave every 6 months for wellbeing). Private medical insurance - Bupa. Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay). Paternity (100% of basic salary for 6 weeks). Life cover. Access to LinkedIn Learning. Access to an on site gym. Life at Janes We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally. Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender. Although this role is advertised as full time, Janes believes that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this. We will always consider part time or flexible applications.
Feb 03, 2026
Full time
Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations-turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges. Job purpose A dynamic, challenging and exciting role has arisen for a dedicated Customer Success Manager & Trainer to join the Janes NATO Team driving trusted advisory, maturity and expansion of the Janes & NATO intelligence environments. We are seeking a highly driven professional that will need to be comfortable enhancing and providing data centric OSINT intelligence products and training to existing and new customers within the NATO operations, planning and intelligence domain. The incumbent will operate as a key component of the NATO Customer Success, through liaison and training, identifying intelligence requirements, solutions and administrative support to enhance the overall NATO Janes relationship - with NATO as one of the most significant Strategic Partners of Janes. The NATO Customer Success Manager & Trainer overriding purpose is to support the NATO security environment through direct stakeholder engagement, outreach, coordination, training & exercises, intelligence support as well as administration and progress reporting (internal). Note: This role can be performed remotely within the Netherlands or on a hybrid basis from our Croydon office. How you will contribute at Janes You will work on a diverse and complex problem set that requires analysis, advice, assistance and evaluation of multiple factors within the complex NATO operating environment. You will bring Military or Defence as well as digital or intelligence experience, a keen knowledge of NATO intelligence and/or digital operating models, stakeholder management acumen and an understanding of training and solutions. You will possess the vibrant network to engage with key stakeholders and influencers within NATO military and civilian contexts and be able to build trusted and enduring relationships across the NATO alliance as part of an expanding and maturing NATO Team. You will work alongside European & North American Business Development & Sales colleagues, Customer Success Managers, Product, Marketing and Demand Generation partners to create and manage NATO outreach action plans within defined segments to identify and deliver strategic and operational enhanced relations both near term ( months) and long term (2+ years). You will demonstrate the power of the Janes Tools, visit and train NATO audiences, provide administrative support to the NATO Team, analyse and assess intelligence requirements of the NATO Operations and Intelligence community and be an all round team player on the NATO Team. The ideal skills and experience for this role are Customer Success/stakeholder engagement experience in NATO, Defence, National Security, intelligence and/or industry environments. High level of structured thinking and working, training expertise within the NATO, Defence Industry and/or National Security sectors. Previous experience of interacting with military & intelligence allies or partners in the defence community and understanding as well as administratively supporting their needs and portfolios. An understanding of the generic and specific challenges faced by analysts within NATO and/or National Security sectors. Strong oral and written communication skills in English. Well organised, analytical, flexible, resilient and a positive mind set. Team player with diplomatic skills as well as a strong sense of discretion. Trainer and Planner - administratively strong. NATO Security Clearance is a distinct advantage. Requirement for frequent travel - mostly scheduled ahead, though ad hoc travel may occur. Citizen of one of the 32 NATO nations. This role is based remotely in the Netherlands. French or another European language would be a bonus. A passion for using technology and online tools to drive results as well as experience working remotely. 27 days of annual leave. Healthy half (0.5 day leave every 6 months for wellbeing). Private medical insurance - Bupa. Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay). Paternity (100% of basic salary for 6 weeks). Life cover. Access to LinkedIn Learning. Access to an on site gym. Life at Janes We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally. Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender. Although this role is advertised as full time, Janes believes that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this. We will always consider part time or flexible applications.
Location London, Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary Information about the Command Threat Leadership is responsible for the national response to the Serious Organised Crime (SOC) threats. Our role is to work with partners both inside the NCA and externally to set the strategic direction, facilitate effective delivery of the response, and ensure we understand the impact of our activity. Adopting a threat-led and intelligence driven approach, we identify emerging challenges and changes to the threat landscape. A key objective is to tackle SOC threats by maximising the benefit of new capability across the system. This approach means we can achieve more with the resources we have and be more effective developing business cases to enhance our response. Driving the multi-agency UK 4P (PURSUE, PREVENT, PROTECT, PREPARE) response by agreeing threat priorities, influencing tasking of operational activity across law enforcement, facilitating partner action and informing policy, regulatory and legislative changes to better protect the public. Threat Leadership leads the national response for Organised Immigration Crime (OIC), Modern Slavery and Human Trafficking (MSHT), Drugs, Firearms, Child Sexual Abuse (CSA) and Borders. Threat Leadership is also home to the National Cyber Crime Unit, which combines Cyber threat leadership with an operational response. Information about the Business Area The NCCU is the UK lead for tackling the threat from cyber crime. For the first time, the UK has a single Unit with the responsibility and capability to lead the overall response, coordinate activity across a range of partners and provide specialist cyber support and expertise across law enforcement. Role Summary Join the National Cyber Crime Unit (NCCU) and bring your unique skills to lead the UK's fight against cybercrime! No previous cyber experience is necessary, but you should be curious to find out more. We want to work with like-minded individuals who are inquisitive and are keen to drive work forward. We are looking for people from a range of backgrounds and/or degree disciplines to spend a whole year working in the National Cyber Crime Unit (NCCU). This role would be suited to those looking for a year in industry in their degree, who have just finished their studies, or who are seeking to transition to a role within cyber. We celebrate diversity and are committed to creating an inclusive environment. We welcome neurodivergent thinkers and offer reasonable adjustments to those who need them. Job description In this role, you will be at the heart of shaping the response to the cyber crime threat both within the NCA and beyond. It is a role requiring a strategic outlook, strong interpersonal skills, and the ability to respond and deliver quickly and accurately. Depending upon your experience - your role will either be as a business or performance analyst working in one of our 4P, Strategy or Performance teams. Our 4P teams lead the PURSUE, PREVENT, PROTECT, and PREPARE response to the cyber threat, working with a range of partners across the system to set the strategic direction, agree priorities, coordinate activity, and deliver specific projects to tackle the threat. PURSUE focuses on the UK's operational, law enforcement response to tackling cyber-crime. PREVENT is focused on deterring, diverting and disrupting individuals from becoming involved in and committing cyber offences. PROTECT looks at ways to build resilience and keep businesses and individuals safe from cyber-attacks. PREPARE works to test the preparedness of the UK to large scale cyber events at the highest priority level across national and regional levels. The Strategy and Performance teams lead the NCCU's strategic engagement with Her Majesty's Government (HMG), Team Cyber UK incl. National Cyber Security Centre (NCSC) and other Partners in support of the response to cyber crime. The team lead on corporate briefings and supports senior leaders across the agency as they represent the NCA on cybercrime issues. The ability to analyse data, information and statistics and write reports will be beneficial. Duties and Responsibilities: Tackling cybercrime - Promoting a whole-system approach to tackling cybercrime, ensuring that the NCCU's work is accurately measured, aligned with national objectives, and continuously improved, by engaging with internal and external stakeholders. Problem Solving - Tackle problems in an efficient manner, utilising innovative and/or automated approaches where appropriate. Undertake research and analysis - Understand how NCCU and wider Team Cyber UK (TCUK) work together best. Team working - Work closely with colleagues across all teams to build and deliver new tooling and/or approaches. Stakeholder relationship management - Contributing to effective System Leadership, working with stakeholders to drive collaboration and performance across the network, maintaining a network of contacts to enable communication and access to information across TCUK Data-driven approach Ensuring that the NCCU operates with a data-driven, intelligence-led approach to cybercrime disruption. Responsibility for performance tracking, system-wide impact analysis, ambition setting, disruption monitoring, and reporting; providing strategic oversight that enables the NCCU to align resources effectively and respond proactively to emerging cyber threats Compliance - Ensure the quality, secure handling and dissemination of information, maintaining confidentiality, sensitivity and duty of care in line with NCA policy. Ensure oversight in data ethics standards and legislation frameworks, and uses these to review and improve existing processes Person specification
Feb 03, 2026
Seasonal
Location London, Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary Information about the Command Threat Leadership is responsible for the national response to the Serious Organised Crime (SOC) threats. Our role is to work with partners both inside the NCA and externally to set the strategic direction, facilitate effective delivery of the response, and ensure we understand the impact of our activity. Adopting a threat-led and intelligence driven approach, we identify emerging challenges and changes to the threat landscape. A key objective is to tackle SOC threats by maximising the benefit of new capability across the system. This approach means we can achieve more with the resources we have and be more effective developing business cases to enhance our response. Driving the multi-agency UK 4P (PURSUE, PREVENT, PROTECT, PREPARE) response by agreeing threat priorities, influencing tasking of operational activity across law enforcement, facilitating partner action and informing policy, regulatory and legislative changes to better protect the public. Threat Leadership leads the national response for Organised Immigration Crime (OIC), Modern Slavery and Human Trafficking (MSHT), Drugs, Firearms, Child Sexual Abuse (CSA) and Borders. Threat Leadership is also home to the National Cyber Crime Unit, which combines Cyber threat leadership with an operational response. Information about the Business Area The NCCU is the UK lead for tackling the threat from cyber crime. For the first time, the UK has a single Unit with the responsibility and capability to lead the overall response, coordinate activity across a range of partners and provide specialist cyber support and expertise across law enforcement. Role Summary Join the National Cyber Crime Unit (NCCU) and bring your unique skills to lead the UK's fight against cybercrime! No previous cyber experience is necessary, but you should be curious to find out more. We want to work with like-minded individuals who are inquisitive and are keen to drive work forward. We are looking for people from a range of backgrounds and/or degree disciplines to spend a whole year working in the National Cyber Crime Unit (NCCU). This role would be suited to those looking for a year in industry in their degree, who have just finished their studies, or who are seeking to transition to a role within cyber. We celebrate diversity and are committed to creating an inclusive environment. We welcome neurodivergent thinkers and offer reasonable adjustments to those who need them. Job description In this role, you will be at the heart of shaping the response to the cyber crime threat both within the NCA and beyond. It is a role requiring a strategic outlook, strong interpersonal skills, and the ability to respond and deliver quickly and accurately. Depending upon your experience - your role will either be as a business or performance analyst working in one of our 4P, Strategy or Performance teams. Our 4P teams lead the PURSUE, PREVENT, PROTECT, and PREPARE response to the cyber threat, working with a range of partners across the system to set the strategic direction, agree priorities, coordinate activity, and deliver specific projects to tackle the threat. PURSUE focuses on the UK's operational, law enforcement response to tackling cyber-crime. PREVENT is focused on deterring, diverting and disrupting individuals from becoming involved in and committing cyber offences. PROTECT looks at ways to build resilience and keep businesses and individuals safe from cyber-attacks. PREPARE works to test the preparedness of the UK to large scale cyber events at the highest priority level across national and regional levels. The Strategy and Performance teams lead the NCCU's strategic engagement with Her Majesty's Government (HMG), Team Cyber UK incl. National Cyber Security Centre (NCSC) and other Partners in support of the response to cyber crime. The team lead on corporate briefings and supports senior leaders across the agency as they represent the NCA on cybercrime issues. The ability to analyse data, information and statistics and write reports will be beneficial. Duties and Responsibilities: Tackling cybercrime - Promoting a whole-system approach to tackling cybercrime, ensuring that the NCCU's work is accurately measured, aligned with national objectives, and continuously improved, by engaging with internal and external stakeholders. Problem Solving - Tackle problems in an efficient manner, utilising innovative and/or automated approaches where appropriate. Undertake research and analysis - Understand how NCCU and wider Team Cyber UK (TCUK) work together best. Team working - Work closely with colleagues across all teams to build and deliver new tooling and/or approaches. Stakeholder relationship management - Contributing to effective System Leadership, working with stakeholders to drive collaboration and performance across the network, maintaining a network of contacts to enable communication and access to information across TCUK Data-driven approach Ensuring that the NCCU operates with a data-driven, intelligence-led approach to cybercrime disruption. Responsibility for performance tracking, system-wide impact analysis, ambition setting, disruption monitoring, and reporting; providing strategic oversight that enables the NCCU to align resources effectively and respond proactively to emerging cyber threats Compliance - Ensure the quality, secure handling and dissemination of information, maintaining confidentiality, sensitivity and duty of care in line with NCA policy. Ensure oversight in data ethics standards and legislation frameworks, and uses these to review and improve existing processes Person specification
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Feb 03, 2026
Full time
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Chief Finance Officer (Interim), BOOKMARK READING CHARITY This role is for an Interim Chief Finance Officer at Bookmark Reading Charity, offering a 12-month fixed-term contract with a salary of £70,000-£80,000. Hybrid work location; two days per week in London. Overview Bookmark Reading Charity - we exist to change children's life stories through the joy of reading. As a leading reading charity for primary school children, we partner with schools to develop whole school reading cultures and provide one-to-one reading support. We are now growing fast and expanding into new areas, in addition to increasing our service lines. We have delivered the first year of our three-year strategy, where we are working towards partnering with 1,000 primary schools, where 500,000 children will benefit from a Bookmark literacy programme. Following an internal interim promotion, we are seeking a Chief Finance Officer (interim) to join the team on a 12-month fixed-term contract. The CFO role is a key member of the Senior Leadership Team, responsible for the foundations of the core functions in the Charity. The individual will lead a varied portfolio, whilst also supporting the wider organisation to reach our ambitious targets. This role will suit someone who is able to provide strategic support, see the big picture, improve processes and get hands-on in the detail. Responsibilities Finance - Responsible for the day-to-day financial and commercial excellence of Bookmark. This is a varied role which will require you to be hands-on with the numbers and processes. Maintain and improve financial policies and procedures, internal controls, corporate governance and risk management frameworks. Responsible for cash management, and cash and reserves forecasting. Oversee delivery of monthly management accounts, annual financial statements and financial compliance for all entities. Preparation of financial reports for the Board of Trustees and Finance & Risk Committee including Bookmark's Treasurer. Financial planning - maintenance of rolling forecast projections (including operating model) to forecast future financial performance, prepare business cases and sensitivity analysis, and update the 3-year business plan on an annual basis. Advising on SORP and other financial accounting issues. Managing external relationships with auditors, payroll providers and bankers. Responsible for tax, gift aid reclaims, VAT and company secretarial matters. Commercial, legal and fundraising matters - Maintain and develop improvements to reporting on the ongoing cost of a reading session; lead and support the team on the charity's commercial agreements, including school contracts, grant and other donor contracts, commercial participator agreements, professional fundraiser agreements, IP licenses and all associated guidelines; manage relationships with external lawyers for all legal matters; work with the fundraising team to develop a case for support for donors and specific funding bids. Data and operations - Matrix leadership, accountable for operational excellence and contributing insights into key business drivers and KPIs; work with the Data and Impact Analyst to inform innovation and prioritisation; increase richness and value of data and management information; build a Target Operating Model with SLT and lead transformation for the next strategic period; identify opportunities to improve processes across the charity. Technology - Support the technology team with day-to-day management; collaborate with the CRM & Technology Manager to ensure cost-effectiveness and fit-for-purpose technology; act as Data Protection Officer in collaboration with the Technology team. HR - Support the HR Manager with delivery of day-to-day HR services; ensure HR processes are efficient, consistent and compliant; oversee payroll processes in conjunction with HR and Finance. Governance and policies - Responsible for all statutory filings; lead robust reporting to the Trustee Board, Finance & Risk Committee and Operations Board; maintain the policy log and update policies on a rolling basis. General responsibilities - Direct line management of four individuals (wider department of six); member of the Senior Leadership Team; act as Health and Safety Officer and oversee practices as appropriate. Person Specification / Qualifications Qualified Accountant with proven success in a commercially focused finance role. Commercially astute, technically strong, hands-on, dynamic, insightful and an influential leader with the ability to operate at both strategic and operational levels. Robust understanding of financial systems (Xero), CRM platforms, business intelligence systems and target operating models. Service delivery focused with a desire to achieve targets and objectives. Excellent IT, organisational and interpersonal skills with the ability to develop open and collaborative relationships. Flexible, adaptable, tenacious and thrives in a fast-paced growth environment. Structured problem-solving approach with excellent attention to detail. Proficient in Microsoft Office (Word, PowerPoint, Excel). Excellent verbal and written communication, including strong presentational skills. High integrity with a commitment to good governance. Passionate about our vision and mission; willingness and suitability to work with children and young adults. Contract & Location Contract type: Fixed-term contract (12 months), full-time. Start date: ASAP. Salary: £70,000-£80,000. Location: Bookmark Reading Charity, London (minimum two days per week at the Bookmark office). Reporting to: Chief Executive Officer (interim). Application Application deadline: rolling with active shortlisting and interviews; applications are submitted. Note: This description consolidates the role and responsibilities as provided. It excludes boilerplate and non-relevant site notices.
Feb 03, 2026
Full time
Chief Finance Officer (Interim), BOOKMARK READING CHARITY This role is for an Interim Chief Finance Officer at Bookmark Reading Charity, offering a 12-month fixed-term contract with a salary of £70,000-£80,000. Hybrid work location; two days per week in London. Overview Bookmark Reading Charity - we exist to change children's life stories through the joy of reading. As a leading reading charity for primary school children, we partner with schools to develop whole school reading cultures and provide one-to-one reading support. We are now growing fast and expanding into new areas, in addition to increasing our service lines. We have delivered the first year of our three-year strategy, where we are working towards partnering with 1,000 primary schools, where 500,000 children will benefit from a Bookmark literacy programme. Following an internal interim promotion, we are seeking a Chief Finance Officer (interim) to join the team on a 12-month fixed-term contract. The CFO role is a key member of the Senior Leadership Team, responsible for the foundations of the core functions in the Charity. The individual will lead a varied portfolio, whilst also supporting the wider organisation to reach our ambitious targets. This role will suit someone who is able to provide strategic support, see the big picture, improve processes and get hands-on in the detail. Responsibilities Finance - Responsible for the day-to-day financial and commercial excellence of Bookmark. This is a varied role which will require you to be hands-on with the numbers and processes. Maintain and improve financial policies and procedures, internal controls, corporate governance and risk management frameworks. Responsible for cash management, and cash and reserves forecasting. Oversee delivery of monthly management accounts, annual financial statements and financial compliance for all entities. Preparation of financial reports for the Board of Trustees and Finance & Risk Committee including Bookmark's Treasurer. Financial planning - maintenance of rolling forecast projections (including operating model) to forecast future financial performance, prepare business cases and sensitivity analysis, and update the 3-year business plan on an annual basis. Advising on SORP and other financial accounting issues. Managing external relationships with auditors, payroll providers and bankers. Responsible for tax, gift aid reclaims, VAT and company secretarial matters. Commercial, legal and fundraising matters - Maintain and develop improvements to reporting on the ongoing cost of a reading session; lead and support the team on the charity's commercial agreements, including school contracts, grant and other donor contracts, commercial participator agreements, professional fundraiser agreements, IP licenses and all associated guidelines; manage relationships with external lawyers for all legal matters; work with the fundraising team to develop a case for support for donors and specific funding bids. Data and operations - Matrix leadership, accountable for operational excellence and contributing insights into key business drivers and KPIs; work with the Data and Impact Analyst to inform innovation and prioritisation; increase richness and value of data and management information; build a Target Operating Model with SLT and lead transformation for the next strategic period; identify opportunities to improve processes across the charity. Technology - Support the technology team with day-to-day management; collaborate with the CRM & Technology Manager to ensure cost-effectiveness and fit-for-purpose technology; act as Data Protection Officer in collaboration with the Technology team. HR - Support the HR Manager with delivery of day-to-day HR services; ensure HR processes are efficient, consistent and compliant; oversee payroll processes in conjunction with HR and Finance. Governance and policies - Responsible for all statutory filings; lead robust reporting to the Trustee Board, Finance & Risk Committee and Operations Board; maintain the policy log and update policies on a rolling basis. General responsibilities - Direct line management of four individuals (wider department of six); member of the Senior Leadership Team; act as Health and Safety Officer and oversee practices as appropriate. Person Specification / Qualifications Qualified Accountant with proven success in a commercially focused finance role. Commercially astute, technically strong, hands-on, dynamic, insightful and an influential leader with the ability to operate at both strategic and operational levels. Robust understanding of financial systems (Xero), CRM platforms, business intelligence systems and target operating models. Service delivery focused with a desire to achieve targets and objectives. Excellent IT, organisational and interpersonal skills with the ability to develop open and collaborative relationships. Flexible, adaptable, tenacious and thrives in a fast-paced growth environment. Structured problem-solving approach with excellent attention to detail. Proficient in Microsoft Office (Word, PowerPoint, Excel). Excellent verbal and written communication, including strong presentational skills. High integrity with a commitment to good governance. Passionate about our vision and mission; willingness and suitability to work with children and young adults. Contract & Location Contract type: Fixed-term contract (12 months), full-time. Start date: ASAP. Salary: £70,000-£80,000. Location: Bookmark Reading Charity, London (minimum two days per week at the Bookmark office). Reporting to: Chief Executive Officer (interim). Application Application deadline: rolling with active shortlisting and interviews; applications are submitted. Note: This description consolidates the role and responsibilities as provided. It excludes boilerplate and non-relevant site notices.
Adecco are pleased to be recruiting for a Evidence Reviewer & Court Processor to work withing the Devon & Cornwall Police Force Are you passionate about public service and looking for a rewarding opportunity? We are excited to announce a temporary, full-time position for an Evidence Reviewer & Court Processor at Crownhill Police HQ in Plymouth! If you thrive in a dynamic environment and are dedicated to ensuring justice, this role is for you. Please note: This role is subject to Police Vetting Clearance, and candidates must have been continuously residing in the UK for a minimum of 3 years. Position Details: Contract Type: Temporary Hourly Rate: 14.10 per hour End Date: December 31, 2026 Working Pattern: Full Time (37 hours/week, Monday to Friday) What You'll Do: As an Evidence Reviewer & Court Processor, you will play a crucial role in managing road traffic offences with professionalism and efficiency. Your key responsibilities will include: Conducting detailed reviews of collision reports and officer-issued tickets. Inputting essential information into Force systems such as Crash and Pentip. Creating streamlined digital files for court submissions through the Single Justice System (SJP). Collaborating with partner agencies including the CPS, court staff, and Police Officers to ensure successful prosecutions. Providing expert advice to enhance submission quality and support various stakeholders. Coordinating with external partners to arrange court hearings and trials. What We're Looking For: To excel in this role, you should possess: Proven ability to work independently and take initiative. Proficiency in Microsoft Office applications (Outlook, Word, Excel). Strong relationship-building skills with diverse individuals, both internal and external. Effective time management and flexibility in adjusting plans. A solid understanding of the Criminal Justice System related to road traffic offences. Essential Behavioural Competencies: We value individuals who are: Emotionally Aware: Treat others with respect and understand diverse perspectives. Ownership-Oriented: Proactively identify problems and take responsibility for actions. Collaborative: Work well with others and communicate clearly and respectfully. Supportive & Inspirational: Embrace challenges to improve service quality. Critical Analysts: Think critically and make informed decisions based on evidence. Innovative & Open-Minded: Adapt to change and share suggestions for improvement. Why Join Us? This is your chance to make a meaningful impact in public services while working in a supportive and dynamic environment. You'll have opportunities for role-specific training and continuous professional development. Apply Now! Don't miss out on this exciting opportunity to contribute to our community! Submit your application today and take the first step toward a fulfilling career with us. We look forward to welcoming you to our team! We are committed to inclusivity and accessibility in our recruitment process. If you require reasonable adjustments at any stage, please let us know, and we'll be happy to support you. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Feb 03, 2026
Seasonal
Adecco are pleased to be recruiting for a Evidence Reviewer & Court Processor to work withing the Devon & Cornwall Police Force Are you passionate about public service and looking for a rewarding opportunity? We are excited to announce a temporary, full-time position for an Evidence Reviewer & Court Processor at Crownhill Police HQ in Plymouth! If you thrive in a dynamic environment and are dedicated to ensuring justice, this role is for you. Please note: This role is subject to Police Vetting Clearance, and candidates must have been continuously residing in the UK for a minimum of 3 years. Position Details: Contract Type: Temporary Hourly Rate: 14.10 per hour End Date: December 31, 2026 Working Pattern: Full Time (37 hours/week, Monday to Friday) What You'll Do: As an Evidence Reviewer & Court Processor, you will play a crucial role in managing road traffic offences with professionalism and efficiency. Your key responsibilities will include: Conducting detailed reviews of collision reports and officer-issued tickets. Inputting essential information into Force systems such as Crash and Pentip. Creating streamlined digital files for court submissions through the Single Justice System (SJP). Collaborating with partner agencies including the CPS, court staff, and Police Officers to ensure successful prosecutions. Providing expert advice to enhance submission quality and support various stakeholders. Coordinating with external partners to arrange court hearings and trials. What We're Looking For: To excel in this role, you should possess: Proven ability to work independently and take initiative. Proficiency in Microsoft Office applications (Outlook, Word, Excel). Strong relationship-building skills with diverse individuals, both internal and external. Effective time management and flexibility in adjusting plans. A solid understanding of the Criminal Justice System related to road traffic offences. Essential Behavioural Competencies: We value individuals who are: Emotionally Aware: Treat others with respect and understand diverse perspectives. Ownership-Oriented: Proactively identify problems and take responsibility for actions. Collaborative: Work well with others and communicate clearly and respectfully. Supportive & Inspirational: Embrace challenges to improve service quality. Critical Analysts: Think critically and make informed decisions based on evidence. Innovative & Open-Minded: Adapt to change and share suggestions for improvement. Why Join Us? This is your chance to make a meaningful impact in public services while working in a supportive and dynamic environment. You'll have opportunities for role-specific training and continuous professional development. Apply Now! Don't miss out on this exciting opportunity to contribute to our community! Submit your application today and take the first step toward a fulfilling career with us. We look forward to welcoming you to our team! We are committed to inclusivity and accessibility in our recruitment process. If you require reasonable adjustments at any stage, please let us know, and we'll be happy to support you. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Feb 03, 2026
Full time
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad-hoc reporting and develop perspective/value-add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non-Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PICs business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day-to-day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Feb 03, 2026
Full time
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad-hoc reporting and develop perspective/value-add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non-Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PICs business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day-to-day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad hoc reporting and develop perspective/value add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PIC's business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day to day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Feb 03, 2026
Full time
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad hoc reporting and develop perspective/value add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PIC's business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day to day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Healthcare systems are struggling; our solution is communication. We have a bold vision: everyone involved in a patient's care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better. We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar this is where you come in. Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals, impacting millions of lives. As a Business Intelligence Analyst, your role will be mission critical, and you will be central to shaping the core communication infrastructure of the NHS. You'll directly enable faster, safer, and more accessible patient care by ensuring that data at Accurx not only supports decisions but also actively shapes strategy, sparks innovation, and connects our teams and customers through a shared understanding. The unique challenges you'll solve: Driving actionable insights: Being the key in achieving our vision by making complex data easy to interpret and act on, telling effective stories throughout. Delivering value to external stakeholders: Being responsible for designing, building, and supporting external reports/dashboards with the goal of telling the story of our product usage and benefits to our users and customers. Empowering the business: Promoting data self service, helping stakeholders use data to answer their day to day questions, and training them in using our BI tool (Power BI or other). Elevating data strategy: Help transforming the BI Team's approach by moving away from static dashboards in favour of compelling, predictive visuals that shape strategy and spark innovation. What we're looking for: We need a Business Intelligence Analyst who embodies our Principles and thrives on significant challenges. We're seeking the core skills below, coupled with a mindset ready for real impact. BI expertise: Experience with Power BI, proficient in DAX and Power BI dataflows. Data exploration: Proficient in using SQL to explore data and understand data models. Reporting lifecycle: End to end hands on experience in building reports and dashboards for internal and external stakeholders. Storytelling: Experience in visual storytelling, including the ability to decompose complex solutions and insights into a simple narrative. Data governance: Hands on experience in maintaining data governance practices and guidelines. Communication & stakeholder management: Superb communication and stakeholder management skills. Cross functional experience & collaboration: Experience working within a Business Intelligence team in a commercial function. This role requires close collaboration with the Data Engineering sub team and key stakeholders across the Go to Market (GTM) community. While experience supporting these functions is a benefit, strong technical foundations mean we are happy to support you in understanding the commercial department. Our principles in action: Fix healthcare communication: Healthcare systems are struggling; our solution is communication all of our efforts are centred here. Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas, maintaining high standards, giving honest feedback, and only delivering work we're proud of. Be a driver, not a passenger: We make things happen, focus on the right problems, and bring the energy to deliver ambitious goals. Succeed together: We succeed only as a team. Our mission is too important for anything less, so company success always comes first. Move with urgency: We're on a mission, and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission, our users, and our impact. Be relentlessly resourceful: We embrace constraints as they force us to think differently, be creative, and focus. Embrace challenge: We value constructive conflict over harmony, having tough conversations for the best outcome. What we can offer £40,000 - £60,000 salary + the value of 14,500 share options Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more. We are office first, all accuFolk come to our office in Shoreditch at least 3 days per week, with the option to work remotely 2 days a week. Read more about our policy here. Allocated annual learning & development budget Enhanced parental leave policy Prayer, meditation and breastfeeding room Working abroad policy We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat! And much more. Closing date for this position: Friday 9th January 2026 (09/01/26) Like the sound of this role and want to know more about the company? Here's more about us We're a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate. Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other. Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community. We're passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help. Head over to our main careers page to find out more about the team and our candidate hub. You can also find out more about us on Medium, LinkedIn, Twitter and Instagram. Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx. Diversity & Inclusion Accurx is committed to being an inclusive employer. As part of this, we're glad to accommodate candidates who need adjustments throughout the interview process. Pre-employment Screening All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here. If you'd like to ask questions before you apply please email .
Feb 03, 2026
Full time
Healthcare systems are struggling; our solution is communication. We have a bold vision: everyone involved in a patient's care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better. We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar this is where you come in. Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals, impacting millions of lives. As a Business Intelligence Analyst, your role will be mission critical, and you will be central to shaping the core communication infrastructure of the NHS. You'll directly enable faster, safer, and more accessible patient care by ensuring that data at Accurx not only supports decisions but also actively shapes strategy, sparks innovation, and connects our teams and customers through a shared understanding. The unique challenges you'll solve: Driving actionable insights: Being the key in achieving our vision by making complex data easy to interpret and act on, telling effective stories throughout. Delivering value to external stakeholders: Being responsible for designing, building, and supporting external reports/dashboards with the goal of telling the story of our product usage and benefits to our users and customers. Empowering the business: Promoting data self service, helping stakeholders use data to answer their day to day questions, and training them in using our BI tool (Power BI or other). Elevating data strategy: Help transforming the BI Team's approach by moving away from static dashboards in favour of compelling, predictive visuals that shape strategy and spark innovation. What we're looking for: We need a Business Intelligence Analyst who embodies our Principles and thrives on significant challenges. We're seeking the core skills below, coupled with a mindset ready for real impact. BI expertise: Experience with Power BI, proficient in DAX and Power BI dataflows. Data exploration: Proficient in using SQL to explore data and understand data models. Reporting lifecycle: End to end hands on experience in building reports and dashboards for internal and external stakeholders. Storytelling: Experience in visual storytelling, including the ability to decompose complex solutions and insights into a simple narrative. Data governance: Hands on experience in maintaining data governance practices and guidelines. Communication & stakeholder management: Superb communication and stakeholder management skills. Cross functional experience & collaboration: Experience working within a Business Intelligence team in a commercial function. This role requires close collaboration with the Data Engineering sub team and key stakeholders across the Go to Market (GTM) community. While experience supporting these functions is a benefit, strong technical foundations mean we are happy to support you in understanding the commercial department. Our principles in action: Fix healthcare communication: Healthcare systems are struggling; our solution is communication all of our efforts are centred here. Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas, maintaining high standards, giving honest feedback, and only delivering work we're proud of. Be a driver, not a passenger: We make things happen, focus on the right problems, and bring the energy to deliver ambitious goals. Succeed together: We succeed only as a team. Our mission is too important for anything less, so company success always comes first. Move with urgency: We're on a mission, and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission, our users, and our impact. Be relentlessly resourceful: We embrace constraints as they force us to think differently, be creative, and focus. Embrace challenge: We value constructive conflict over harmony, having tough conversations for the best outcome. What we can offer £40,000 - £60,000 salary + the value of 14,500 share options Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more. We are office first, all accuFolk come to our office in Shoreditch at least 3 days per week, with the option to work remotely 2 days a week. Read more about our policy here. Allocated annual learning & development budget Enhanced parental leave policy Prayer, meditation and breastfeeding room Working abroad policy We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat! And much more. Closing date for this position: Friday 9th January 2026 (09/01/26) Like the sound of this role and want to know more about the company? Here's more about us We're a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate. Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other. Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community. We're passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help. Head over to our main careers page to find out more about the team and our candidate hub. You can also find out more about us on Medium, LinkedIn, Twitter and Instagram. Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx. Diversity & Inclusion Accurx is committed to being an inclusive employer. As part of this, we're glad to accommodate candidates who need adjustments throughout the interview process. Pre-employment Screening All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here. If you'd like to ask questions before you apply please email .
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Salford Quays, Manchester. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Feb 03, 2026
Full time
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Salford Quays, Manchester. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Location: Covent Garden, London Salary: £25,000 - £33,000 depending on experience Hours of Work: 37.5 hours per week, 08:30 - 20:30 Monday - Friday and 09:30 - 15:00 Saturday - Sunday on a rota system 35 days annual leave plus bank holidays, in addition to many other excellent benefits on offer Are you a driven and proactive First/Second Line IT Support Analyst? Then join our IT Department to provide excellent support to our staff and learners, helping to bring together people across the capital and beyond and to enrich lives through learning. Be Part of Our Community City Lit is London's largest provider of learning for adults, inspiring over 30,000 students a year and offering more than 5,000 courses, online and face-to-face. As a leader in our field, who have recently been rated as outstanding in all areas by Ofsted, we have a century's reputation for delivering the highest quality student experience. Partnering with community organisations across London, we deliver bespoke projects that support individuals and communities. To be considered, please submit your CV and a covering letter, detailing your skills and experience. The ideal candidate will: Have a vendor recognised accreditation (MCDST, MCP, MCSA) or a computing degree. Be well organised and self-motivated, with a desire to develop IT skills and suggest solutions and improvements. Have strong prioritisation and time-management skills. Have familiarity with the following: Networking principles (TCP/IP) Microsoft Active Directory (Users & Computers) on-prem and Azure AD Microsoft Windows Microsoft Office on-prem and M365 Windows event logs Helpdesk software Our generous rewards and benefits are numerous and wide-ranging, including flexible working, generous course discounts that include friends and family, our pension scheme plus life assurance and enhanced Family Friendly leave. There's also a season ticket loan programme, entitlement to access the student discounts programme (Totum) and other discounted retail platforms as well as preferential rates with Fitness First. Alongside these we all offer a 24/7 Employee Assistance Programme to support our staff as well as access to an online or over the phone GP service. Sited in London's creative community of Covent Garden, City Lit is a thriving hub of learning and opportunity with a palpable sense of purpose and identity and a culture of equality and inclusivity. We know diversity fosters creativity and innovation and we are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented these include applications from Black, Asian and minority ethnic backgrounds, those who have a disability and the LGBTQI+ community. We provide a professional and supportive community that blends teaching and learning to deliver endless possibilities. For full details of the role, please refer to the Job Description. We reserve the right to close this role early should we receive a high volume of applications. Closing Date: 15th February 2025 Interview Dates: week commencing 2nd March 2025
Feb 03, 2026
Full time
Location: Covent Garden, London Salary: £25,000 - £33,000 depending on experience Hours of Work: 37.5 hours per week, 08:30 - 20:30 Monday - Friday and 09:30 - 15:00 Saturday - Sunday on a rota system 35 days annual leave plus bank holidays, in addition to many other excellent benefits on offer Are you a driven and proactive First/Second Line IT Support Analyst? Then join our IT Department to provide excellent support to our staff and learners, helping to bring together people across the capital and beyond and to enrich lives through learning. Be Part of Our Community City Lit is London's largest provider of learning for adults, inspiring over 30,000 students a year and offering more than 5,000 courses, online and face-to-face. As a leader in our field, who have recently been rated as outstanding in all areas by Ofsted, we have a century's reputation for delivering the highest quality student experience. Partnering with community organisations across London, we deliver bespoke projects that support individuals and communities. To be considered, please submit your CV and a covering letter, detailing your skills and experience. The ideal candidate will: Have a vendor recognised accreditation (MCDST, MCP, MCSA) or a computing degree. Be well organised and self-motivated, with a desire to develop IT skills and suggest solutions and improvements. Have strong prioritisation and time-management skills. Have familiarity with the following: Networking principles (TCP/IP) Microsoft Active Directory (Users & Computers) on-prem and Azure AD Microsoft Windows Microsoft Office on-prem and M365 Windows event logs Helpdesk software Our generous rewards and benefits are numerous and wide-ranging, including flexible working, generous course discounts that include friends and family, our pension scheme plus life assurance and enhanced Family Friendly leave. There's also a season ticket loan programme, entitlement to access the student discounts programme (Totum) and other discounted retail platforms as well as preferential rates with Fitness First. Alongside these we all offer a 24/7 Employee Assistance Programme to support our staff as well as access to an online or over the phone GP service. Sited in London's creative community of Covent Garden, City Lit is a thriving hub of learning and opportunity with a palpable sense of purpose and identity and a culture of equality and inclusivity. We know diversity fosters creativity and innovation and we are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented these include applications from Black, Asian and minority ethnic backgrounds, those who have a disability and the LGBTQI+ community. We provide a professional and supportive community that blends teaching and learning to deliver endless possibilities. For full details of the role, please refer to the Job Description. We reserve the right to close this role early should we receive a high volume of applications. Closing Date: 15th February 2025 Interview Dates: week commencing 2nd March 2025
Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
Feb 03, 2026
Full time
Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad-hoc reporting and develop perspective/value-add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non-Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PICs business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day-to-day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Feb 02, 2026
Full time
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad-hoc reporting and develop perspective/value-add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non-Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PICs business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day-to-day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
As an Claims Intelligence Analyst, you will be responsible for supporting the Counter Fraud team, along with other areas of the business. You will identify and review suspected fraudulent claims/policies ബ through our counter fraud platforms, reporting these to counter fraud agencies when relevant. This individual will use a wide variety of fraud detection software and tools to conduct advanced intelligence investigations into suspect claims, producing your findings within a report. Youכט will build and maintain professional relationships with intelligence suppliers, professional Guerra bodies and law enforcement agencies. You will work closely with Investigators, Underwriters, and the Intelligence team to support the wider objective of improving fraud savings and reducing indemnity spend. Location: Sevenoaks - hybrid working available Working hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week, 7.5 hours per day Salary: £27,000 - £35,500 DOE, plus up to an additional £1,500 performance related bonus per annum, once established within your role. What you will be doing: To investigate suspected fraudulent claims/policies using various intelligence tools To deliver a usable intelligence-based product to reduce claim losses To provide intelligence-led support to general claims/policy teams Confident in presenting complex information in a clear and concise manner Contribute to the continued improvements of the intelligence products & output Handling, analysing and evaluating highly confidential datasets and documents To develop an understanding of the MI Reports generated and fraud detection strategy To assist in the promotion of data integrity across the group Review and respond to Schedule 2, Part 1, Paragraph 2 requests received into the business Review intelligence received into the unit and ensured and exposure is identified and worked appropriately Perform advanced intelligence investigations relevant to the subject matter tocollect, analyse and suitably record itemsiyesi interest Help maintain and extend the Intelligence professional relationships with intelligence suppliers, professional bodies and law enforcement agencies Adhere to company processes andområdet ensure that DPA, FCA, TCF and other related regulatory requirements are met Report fraudulent claims and policies to counter fraud agencies and subsequentlyรนำ evidence/produce witness statements What we're looking for: Knowledge of claims and/or underwriting best practice, particularly in relation to effective leakage control, risk management, quality, training and compliance Analytical thinker - able to analyse information quickly andыло provide robust advice Written communicator - able to easily relay complex information in a written report Curious - an inquisitive, open-minded type who seeks out information from sources that may not always seem obvious Online awareness - an ongoing interest in current and emerging online trends, particularly in social networking Organised - good time management skills, able to work under pressureične deliver against deadlines set Keen eye for detail with the ability to think laterally and act through reasoned decision making Minimum of 1 year in Intelligence or Counter Fraud Investigations with a strong understanding of electronic fraud detection software is preferred but not essential Experience in using fraud detection tools and intelligence analysis software Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life установить" ️ Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You timeout We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
Feb 02, 2026
Full time
As an Claims Intelligence Analyst, you will be responsible for supporting the Counter Fraud team, along with other areas of the business. You will identify and review suspected fraudulent claims/policies ബ through our counter fraud platforms, reporting these to counter fraud agencies when relevant. This individual will use a wide variety of fraud detection software and tools to conduct advanced intelligence investigations into suspect claims, producing your findings within a report. Youכט will build and maintain professional relationships with intelligence suppliers, professional Guerra bodies and law enforcement agencies. You will work closely with Investigators, Underwriters, and the Intelligence team to support the wider objective of improving fraud savings and reducing indemnity spend. Location: Sevenoaks - hybrid working available Working hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week, 7.5 hours per day Salary: £27,000 - £35,500 DOE, plus up to an additional £1,500 performance related bonus per annum, once established within your role. What you will be doing: To investigate suspected fraudulent claims/policies using various intelligence tools To deliver a usable intelligence-based product to reduce claim losses To provide intelligence-led support to general claims/policy teams Confident in presenting complex information in a clear and concise manner Contribute to the continued improvements of the intelligence products & output Handling, analysing and evaluating highly confidential datasets and documents To develop an understanding of the MI Reports generated and fraud detection strategy To assist in the promotion of data integrity across the group Review and respond to Schedule 2, Part 1, Paragraph 2 requests received into the business Review intelligence received into the unit and ensured and exposure is identified and worked appropriately Perform advanced intelligence investigations relevant to the subject matter tocollect, analyse and suitably record itemsiyesi interest Help maintain and extend the Intelligence professional relationships with intelligence suppliers, professional bodies and law enforcement agencies Adhere to company processes andområdet ensure that DPA, FCA, TCF and other related regulatory requirements are met Report fraudulent claims and policies to counter fraud agencies and subsequentlyรนำ evidence/produce witness statements What we're looking for: Knowledge of claims and/or underwriting best practice, particularly in relation to effective leakage control, risk management, quality, training and compliance Analytical thinker - able to analyse information quickly andыло provide robust advice Written communicator - able to easily relay complex information in a written report Curious - an inquisitive, open-minded type who seeks out information from sources that may not always seem obvious Online awareness - an ongoing interest in current and emerging online trends, particularly in social networking Organised - good time management skills, able to work under pressureične deliver against deadlines set Keen eye for detail with the ability to think laterally and act through reasoned decision making Minimum of 1 year in Intelligence or Counter Fraud Investigations with a strong understanding of electronic fraud detection software is preferred but not essential Experience in using fraud detection tools and intelligence analysis software Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life установить" ️ Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You timeout We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
Swindon, United Kingdom Bournemouth, United Kingdom Northampton, United Kingdom Glasgow, United Kingdom London, United Kingdom As part of our Financial Crime Analytics team, you will play a hands on role in strengthening our defences against financial crime. You will use your expertise to help identify potential criminal activity and ensure we meet key money laundering and regulatory requirements, including sanctions screening and the monitoring of Politically Exposed Persons, their relatives and close associates, and other individuals who may present a higher risk. You will also be involved in manual screening activities, supporting miscellaneous requirements, contributing to new business as usual processes, and assist on projects that enhance the strength and resilience of our controls. Alongside this, you will gain exposure to introductory governance activities, where your ability to think critically, challenge existing processes, and drive continuous improvement will be highly valued. Our mission is clear and purposeful: to protect NBS and its members through effective, high quality screening while continually improving the efficiency and impact of our controls. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon, Bournemouth, Northampton, Glasgow, London office. Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Uncompromisingly Customer, whatever our role The extras you'll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires. Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Abbie Kelly and the main recruitment contact is Lorraine Ifil. Banking - but fairer, more rewarding, and for the good of society What you'll be doing You'll be joining a high performing and dedicated financial crime team, focusing on customer screening activities that help safeguard Nationwide. Your work will include using analytical tools such as SAS and Actimize to support and maintain key financial crime monitoring solutions. You'll carry out manual screening, contribute to projects, and play an active role in initiatives that strengthen our overall control environment. In addition to this, you'll provide holiday cover for list update activities across both customer and payment screening, and support tuning tasks using Fircosoft to ensure our day to day operations run smoothly. You'll develop a strong understanding of financial crime risks and recommend effective ways to mitigate them, while working closely with colleagues across the business to ensure our controls operate efficiently and deliver the right outcomes. About you As a minimum requirement you will have: Experience using Fircosoft products to carry out list management tasks and tuning through Firco MultiList Manager, Firco MultiLaws Manager and Firco Classic Practical knowledge of SAS and/or Actimize and how they support financial crime monitoring activities Proven technical and analytical skills gained within a financial crime function, along with familiarity of the tools used in customer or payment screening Recent experience working in a financial crime role involving Politically Exposed Persons (PEP), Special Interest Persons (SIP), Relatives and Close Associates (RCA), or Sanctions risks The ability to work effectively under pressure in a fast changing environment, managing a variety of tasks confidently A strong track record of accuracy, attention to detail and meeting deadlines consistently Excellent problem solving skills, with the confidence to recommend well considered solutions Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Job Info Job Identification 1646 Apply Before 01/20/2026, 11:55 PM Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB
Feb 02, 2026
Full time
Swindon, United Kingdom Bournemouth, United Kingdom Northampton, United Kingdom Glasgow, United Kingdom London, United Kingdom As part of our Financial Crime Analytics team, you will play a hands on role in strengthening our defences against financial crime. You will use your expertise to help identify potential criminal activity and ensure we meet key money laundering and regulatory requirements, including sanctions screening and the monitoring of Politically Exposed Persons, their relatives and close associates, and other individuals who may present a higher risk. You will also be involved in manual screening activities, supporting miscellaneous requirements, contributing to new business as usual processes, and assist on projects that enhance the strength and resilience of our controls. Alongside this, you will gain exposure to introductory governance activities, where your ability to think critically, challenge existing processes, and drive continuous improvement will be highly valued. Our mission is clear and purposeful: to protect NBS and its members through effective, high quality screening while continually improving the efficiency and impact of our controls. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon, Bournemouth, Northampton, Glasgow, London office. Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Uncompromisingly Customer, whatever our role The extras you'll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires. Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Abbie Kelly and the main recruitment contact is Lorraine Ifil. Banking - but fairer, more rewarding, and for the good of society What you'll be doing You'll be joining a high performing and dedicated financial crime team, focusing on customer screening activities that help safeguard Nationwide. Your work will include using analytical tools such as SAS and Actimize to support and maintain key financial crime monitoring solutions. You'll carry out manual screening, contribute to projects, and play an active role in initiatives that strengthen our overall control environment. In addition to this, you'll provide holiday cover for list update activities across both customer and payment screening, and support tuning tasks using Fircosoft to ensure our day to day operations run smoothly. You'll develop a strong understanding of financial crime risks and recommend effective ways to mitigate them, while working closely with colleagues across the business to ensure our controls operate efficiently and deliver the right outcomes. About you As a minimum requirement you will have: Experience using Fircosoft products to carry out list management tasks and tuning through Firco MultiList Manager, Firco MultiLaws Manager and Firco Classic Practical knowledge of SAS and/or Actimize and how they support financial crime monitoring activities Proven technical and analytical skills gained within a financial crime function, along with familiarity of the tools used in customer or payment screening Recent experience working in a financial crime role involving Politically Exposed Persons (PEP), Special Interest Persons (SIP), Relatives and Close Associates (RCA), or Sanctions risks The ability to work effectively under pressure in a fast changing environment, managing a variety of tasks confidently A strong track record of accuracy, attention to detail and meeting deadlines consistently Excellent problem solving skills, with the confidence to recommend well considered solutions Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Job Info Job Identification 1646 Apply Before 01/20/2026, 11:55 PM Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB
