A junior Service Desk Analyst role providing first-line IT support across a busy user environment. You will be the initial point of contact for technical issues, supporting hardware, software and user access, while ensuring incidents are resolved or escalated efficiently to maintain a reliable and responsive IT service. Client Details The organisation is a small-sized healthcare provider committed to delivering exceptional services to its patients. It places a strong emphasis on leveraging technology to support its operations and enhance overall efficiency. Description Provide first-line IT support to users via phone, email and service desk tools Log, own and resolve incidents and service requests within agreed SLAs Troubleshoot and diagnose hardware and software issues Escalate unresolved issues to senior IT colleagues following defined procedures Support and maintain a mixed endpoint environment including Windows, iOS, printers and phones Deploy approved software and hardware and carry out user administration tasks Assist with internal moves, equipment setup and configuration Maintain accurate documentation and update tickets clearly Participate in a shift rota as required Profile Experience working in an IT Helpdesk or Service Desk role within an ITIL-aligned environment Working knowledge of Windows 11, including basic deployment support Working knowledge of Microsoft 365 applications and administration Experience with Active Directory and Azure/Entra user management Familiarity with service desk or ticketing tools (e.g. Jira Service Desk) Experience supporting desktop/laptop hardware and using remote support tools Strong communication skills and a professional, customer-focused approach Organised, flexible and able to manage workload in a fast-paced environment Job Offer Competitive daily rate between £100 to £130 inside IR35. Temporary role offering flexibility and valuable industry experience. Collaborative and supportive work environment. Apply now to take the next step in your career.
Apr 28, 2026
Seasonal
A junior Service Desk Analyst role providing first-line IT support across a busy user environment. You will be the initial point of contact for technical issues, supporting hardware, software and user access, while ensuring incidents are resolved or escalated efficiently to maintain a reliable and responsive IT service. Client Details The organisation is a small-sized healthcare provider committed to delivering exceptional services to its patients. It places a strong emphasis on leveraging technology to support its operations and enhance overall efficiency. Description Provide first-line IT support to users via phone, email and service desk tools Log, own and resolve incidents and service requests within agreed SLAs Troubleshoot and diagnose hardware and software issues Escalate unresolved issues to senior IT colleagues following defined procedures Support and maintain a mixed endpoint environment including Windows, iOS, printers and phones Deploy approved software and hardware and carry out user administration tasks Assist with internal moves, equipment setup and configuration Maintain accurate documentation and update tickets clearly Participate in a shift rota as required Profile Experience working in an IT Helpdesk or Service Desk role within an ITIL-aligned environment Working knowledge of Windows 11, including basic deployment support Working knowledge of Microsoft 365 applications and administration Experience with Active Directory and Azure/Entra user management Familiarity with service desk or ticketing tools (e.g. Jira Service Desk) Experience supporting desktop/laptop hardware and using remote support tools Strong communication skills and a professional, customer-focused approach Organised, flexible and able to manage workload in a fast-paced environment Job Offer Competitive daily rate between £100 to £130 inside IR35. Temporary role offering flexibility and valuable industry experience. Collaborative and supportive work environment. Apply now to take the next step in your career.
An entry-level Service Desk Analyst role focused on delivering high-quality first-line support and an excellent digital workplace experience. You will provide friendly, responsive technical assistance, resolve common IT issues, and support colleagues in using workplace technology effectively, escalating more complex problems where required. Client Details This organisation is a well-established entity within the Not for Profit industry, known for its contributions to research and innovation. Operating as part of a medium-sized team, the company prioritises technological excellence to support its operations. Description Act as first point of contact for IT support requests via ticketing system and walk-ups Resolve common hardware, software and access issues at first-line level Log, update and manage incidents and service requests in line with SLAs Provide clear guidance to users on Microsoft 365, Teams, OneDrive and workplace tools Support device setup, onboarding and offboarding for new starters and leavers Assist with basic user access requests, password resets and MFA queries Escalate complex issues to second-line teams with clear documentation Support asset tracking, equipment setup and basic AV/meeting room technology Follow IT processes, security standards and documentation procedures Profile A successful Service Desk Analyst should have: Experience in a junior IT support or Service Desk role preferred Strong customer service skills and a helpful, approachable manner Good working knowledge of Microsoft 365 and Windows environments Familiarity with ITSM tools such as FreshDesk or ServiceNow Basic understanding of devices, applications and user access support Ability to follow processes and document issues clearly Organised, reliable and able to manage multiple tickets effectively Willingness to learn and develop technical skills in a busy support environment Job Offer Competitive daily rate of £180 - £230 GBP. Opportunity to work in the Not for Profit industry in Stevanage with flexibity to work in London Be part of a medium-sized organisation with a focus on innovation. Chance to enhance your IT skills and gain valuable experience. Supportive and professional working environment. If you are ready to take the next step in your career as a Service Desk Analyst, apply now to join this exciting opportunity in London.
Apr 28, 2026
Seasonal
An entry-level Service Desk Analyst role focused on delivering high-quality first-line support and an excellent digital workplace experience. You will provide friendly, responsive technical assistance, resolve common IT issues, and support colleagues in using workplace technology effectively, escalating more complex problems where required. Client Details This organisation is a well-established entity within the Not for Profit industry, known for its contributions to research and innovation. Operating as part of a medium-sized team, the company prioritises technological excellence to support its operations. Description Act as first point of contact for IT support requests via ticketing system and walk-ups Resolve common hardware, software and access issues at first-line level Log, update and manage incidents and service requests in line with SLAs Provide clear guidance to users on Microsoft 365, Teams, OneDrive and workplace tools Support device setup, onboarding and offboarding for new starters and leavers Assist with basic user access requests, password resets and MFA queries Escalate complex issues to second-line teams with clear documentation Support asset tracking, equipment setup and basic AV/meeting room technology Follow IT processes, security standards and documentation procedures Profile A successful Service Desk Analyst should have: Experience in a junior IT support or Service Desk role preferred Strong customer service skills and a helpful, approachable manner Good working knowledge of Microsoft 365 and Windows environments Familiarity with ITSM tools such as FreshDesk or ServiceNow Basic understanding of devices, applications and user access support Ability to follow processes and document issues clearly Organised, reliable and able to manage multiple tickets effectively Willingness to learn and develop technical skills in a busy support environment Job Offer Competitive daily rate of £180 - £230 GBP. Opportunity to work in the Not for Profit industry in Stevanage with flexibity to work in London Be part of a medium-sized organisation with a focus on innovation. Chance to enhance your IT skills and gain valuable experience. Supportive and professional working environment. If you are ready to take the next step in your career as a Service Desk Analyst, apply now to join this exciting opportunity in London.
Technical Business Analyst 4 days on site Southampton Inside IR month contract We are recruiting for an experienced Technical Business Analyst to support governance activities across an AWS cloud platform within a regulated organisation. This role sits between Engineering and Governance, focusing on strengthening cloud controls, improving technical documentation, and addressing platform findings. While you won't be designing architecture solutions, you will need a solid understanding of AWS architecture principles and processes to work effectively with Architects and Engineering SMEs. Responsibilities Review and remediate governance and control findings within AWS Assess and enhance cloud governance frameworks and processes Partner with Engineering SMEs to produce and refine High-Level Design Documents Support design and governance approval processes Coordinate stakeholders and manage documentation timelines Ensure all outputs meet regulatory and internal compliance standards Key Skills Strong understanding of AWS cloud infrastructure Proven Technical BA experience (preferred over Architect background) Experience with application management, governance, and lifecycle controls Comfortable operating in structured, regulated environments Strong analytical, documentation, and stakeholder engagement skills Jira (essential) and Confluence (desirable) Awareness of automation / Terraform beneficial This is an excellent opportunity for a process-driven Technical BA who can bridge technical engineering discussions with governance and compliance requirements in a cloud-first environment. Technical Business Analyst 4 days on site Southampton Inside IR month contract Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Apr 28, 2026
Contractor
Technical Business Analyst 4 days on site Southampton Inside IR month contract We are recruiting for an experienced Technical Business Analyst to support governance activities across an AWS cloud platform within a regulated organisation. This role sits between Engineering and Governance, focusing on strengthening cloud controls, improving technical documentation, and addressing platform findings. While you won't be designing architecture solutions, you will need a solid understanding of AWS architecture principles and processes to work effectively with Architects and Engineering SMEs. Responsibilities Review and remediate governance and control findings within AWS Assess and enhance cloud governance frameworks and processes Partner with Engineering SMEs to produce and refine High-Level Design Documents Support design and governance approval processes Coordinate stakeholders and manage documentation timelines Ensure all outputs meet regulatory and internal compliance standards Key Skills Strong understanding of AWS cloud infrastructure Proven Technical BA experience (preferred over Architect background) Experience with application management, governance, and lifecycle controls Comfortable operating in structured, regulated environments Strong analytical, documentation, and stakeholder engagement skills Jira (essential) and Confluence (desirable) Awareness of automation / Terraform beneficial This is an excellent opportunity for a process-driven Technical BA who can bridge technical engineering discussions with governance and compliance requirements in a cloud-first environment. Technical Business Analyst 4 days on site Southampton Inside IR month contract Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Technical Business Analyst (EnterpriseOne and JDE) Location: Norwich / hybrid The Role We are looking for an experienced Technical Business Analyst with strong JD Edwards EnterpriseOne (JDE E1) experience to support, enhance, and develop enterprise systems across the business. This role plays a key part in ensuring systems are selected, implemented, maintained, and improved to a high standard, while aligning technology solutions with business objectives. You will act as a bridge between the business and IT, leading system analysis and delivery, supporting stakeholders, and driving efficiencies through robust technical and process-led solutions. Key Responsibilities Lead the analysis, design, configuration, and implementation of JD Edwards EnterpriseOne modules Work closely with stakeholders to gather requirements, conduct gap analysis, and recommend process improvements Carry out feasibility studies on proposed systems and third-party solutions, providing cost, benefit, and timescale analysis Design data models and identify technical solutions to improve efficiency and system resilience Troubleshoot and resolve software and hardware issues as appropriate Ensure support teams are trained and prepared prior to system go-live Manage small projects or sub-projects (up to 30 man-days) from concept through to handover, ensuring delivery to agreed quality, timelines, and budgets Develop and mentor team members in system and programming activities Deputise for the Team Leader when required General Duties Ensure systems are fully documented, tested, and reflect the latest changes Uphold department standards, procedures, and best practice at all times Ensure issues raised by users are resolved promptly or escalated where necessary Contribute to the continuous improvement of IT standards and service delivery Stay up to date with developments in IT, systems, and technology Adhere to all company policies, including health & safety, HR, and equal opportunities About You Essential Strong experience with JD Edwards EnterpriseOne (E1 ERP) Background in Business Analysis Knowledge of relational databases Proficient in MS Office and SQL Excellent communication skills, with the ability to engage at all levels What We Offer Competitive Salary 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off Salary sacrifice benefits - enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers Opportunity to work with a forward-thinking and supportive team. Career development and continuous learning opportunities. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Apr 28, 2026
Full time
Technical Business Analyst (EnterpriseOne and JDE) Location: Norwich / hybrid The Role We are looking for an experienced Technical Business Analyst with strong JD Edwards EnterpriseOne (JDE E1) experience to support, enhance, and develop enterprise systems across the business. This role plays a key part in ensuring systems are selected, implemented, maintained, and improved to a high standard, while aligning technology solutions with business objectives. You will act as a bridge between the business and IT, leading system analysis and delivery, supporting stakeholders, and driving efficiencies through robust technical and process-led solutions. Key Responsibilities Lead the analysis, design, configuration, and implementation of JD Edwards EnterpriseOne modules Work closely with stakeholders to gather requirements, conduct gap analysis, and recommend process improvements Carry out feasibility studies on proposed systems and third-party solutions, providing cost, benefit, and timescale analysis Design data models and identify technical solutions to improve efficiency and system resilience Troubleshoot and resolve software and hardware issues as appropriate Ensure support teams are trained and prepared prior to system go-live Manage small projects or sub-projects (up to 30 man-days) from concept through to handover, ensuring delivery to agreed quality, timelines, and budgets Develop and mentor team members in system and programming activities Deputise for the Team Leader when required General Duties Ensure systems are fully documented, tested, and reflect the latest changes Uphold department standards, procedures, and best practice at all times Ensure issues raised by users are resolved promptly or escalated where necessary Contribute to the continuous improvement of IT standards and service delivery Stay up to date with developments in IT, systems, and technology Adhere to all company policies, including health & safety, HR, and equal opportunities About You Essential Strong experience with JD Edwards EnterpriseOne (E1 ERP) Background in Business Analysis Knowledge of relational databases Proficient in MS Office and SQL Excellent communication skills, with the ability to engage at all levels What We Offer Competitive Salary 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off Salary sacrifice benefits - enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers Opportunity to work with a forward-thinking and supportive team. Career development and continuous learning opportunities. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you'll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up. Employer description: Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh. Overview: The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. Responsibilities: Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets. Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal. Contribute to the team's continual service improvement objectives; identify repeat incidents and highlight potential process improvements. Complete user access requests, software installs and local hardware requests. Build and maintain good working relationships with all teams across the organisation. Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team. Meet goals and KPIs as set by the line manager. Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements. Desirable skills: Professional and courteous telephone manner. Willingness to work flexible hours / shifts. Strong verbal and written communication skills. Experience of working in a team. Able to learn new technologies and work in a technical environment. Able to follow set processes & procedures and highlight potential improvements. Understanding of Microsoft products. Salary: £21,000 per annum. Working hours: Initially you will start working on an 8 hour shift pattern starting anywhere between 8am - 2pm Monday to Friday. With the Service Desk Analyst role you may move onto a 2pm - 10pm shift. Benefits: £21,000 salary - increasing to £26,000 once completed apprenticeship. Mentoring scheme throughout apprenticeship. Luxury office space based in the centre of Edinburgh. Mental health awareness benefits. Track record of taking on over 50 apprentices within service desk. Future prospects: With Computershare your further career development is vital, with Global Tech Support's Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more. This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your IT Support Professional SCQF Level 8. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Apr 28, 2026
Full time
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you'll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up. Employer description: Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh. Overview: The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. Responsibilities: Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets. Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal. Contribute to the team's continual service improvement objectives; identify repeat incidents and highlight potential process improvements. Complete user access requests, software installs and local hardware requests. Build and maintain good working relationships with all teams across the organisation. Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team. Meet goals and KPIs as set by the line manager. Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements. Desirable skills: Professional and courteous telephone manner. Willingness to work flexible hours / shifts. Strong verbal and written communication skills. Experience of working in a team. Able to learn new technologies and work in a technical environment. Able to follow set processes & procedures and highlight potential improvements. Understanding of Microsoft products. Salary: £21,000 per annum. Working hours: Initially you will start working on an 8 hour shift pattern starting anywhere between 8am - 2pm Monday to Friday. With the Service Desk Analyst role you may move onto a 2pm - 10pm shift. Benefits: £21,000 salary - increasing to £26,000 once completed apprenticeship. Mentoring scheme throughout apprenticeship. Luxury office space based in the centre of Edinburgh. Mental health awareness benefits. Track record of taking on over 50 apprentices within service desk. Future prospects: With Computershare your further career development is vital, with Global Tech Support's Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more. This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your IT Support Professional SCQF Level 8. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Portsmouth, Voyager Park £30,000-£34,000 per annum plus 30 days holiday (including bank holidays), pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme About the Role As an IT Site Services Engineer, you will be the primary customer-facing technical expert on-site, delivering hands-on technical resolution and exceptional support for all end-user device issues, including hardware, software, and network queries. A critical component of this role is serving as a WMS (Warehouse Management System) super user to troubleshoot device issues directly on the operational floor, focusing on rapid resolution, high end-user satisfaction, and proactive maintenance of site-based equipment. As part of your key responsibilities you'll: Respond to, log, and resolve support requests and incidents within agreed service levels. Diagnose and repair hardware issues for devices including desktops, laptops, mobile devices, printers, scanners, and peripherals. Utilise WMS super user expertise to troubleshoot and resolve WMS application and device issues within the warehouse environment. Configure and deploy new hardware and software, ensuring all end-user devices are business-ready. Maintain accurate records of on-site IT assets to support the inventory management process. Engage effectively with site staff and non-technical users to understand and resolve their issues, actively seeking feedback. About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Proven experience in an IT end-user support, desktop support, or technical service role. Strong technical aptitude with experience in supporting hardware, operating systems, and essential software. Experience with, or a strong willingness to learn, Warehouse Management Systems (WMS) and handheld terminals. Familiarity with ticketing systems for logging and managing support requests. Excellent interpersonal skills with a strong focus on customer service and problem-solving. Ability to collaborate effectively within a team environment and adhere to technical procedures. About Unipart We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers' supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains. Equality, Diversity, and Inclusion We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it's your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you 'you' - it is your talent and potential that we value most. Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.You may have experience of the following: IT Support Engineer, Site IT Engineer, Desktop Support Engineer, End User Computing (EUC) Engineer, Onsite Support Engineer, IT Field Engineer, Technical Support Analyst, Service Desk Engineer (Onsite), Workplace Technology Engineer, IT Operations Support Engineer, Infrastructure Support Engineer, Warehouse IT Support Engineer, WMS Support Analyst, Logistics Systems Support Engineer, First / Second Line Support Engineer, EUC Analyst, IT Technician, Client Support Engineer. REF-
Apr 28, 2026
Full time
Portsmouth, Voyager Park £30,000-£34,000 per annum plus 30 days holiday (including bank holidays), pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme About the Role As an IT Site Services Engineer, you will be the primary customer-facing technical expert on-site, delivering hands-on technical resolution and exceptional support for all end-user device issues, including hardware, software, and network queries. A critical component of this role is serving as a WMS (Warehouse Management System) super user to troubleshoot device issues directly on the operational floor, focusing on rapid resolution, high end-user satisfaction, and proactive maintenance of site-based equipment. As part of your key responsibilities you'll: Respond to, log, and resolve support requests and incidents within agreed service levels. Diagnose and repair hardware issues for devices including desktops, laptops, mobile devices, printers, scanners, and peripherals. Utilise WMS super user expertise to troubleshoot and resolve WMS application and device issues within the warehouse environment. Configure and deploy new hardware and software, ensuring all end-user devices are business-ready. Maintain accurate records of on-site IT assets to support the inventory management process. Engage effectively with site staff and non-technical users to understand and resolve their issues, actively seeking feedback. About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Proven experience in an IT end-user support, desktop support, or technical service role. Strong technical aptitude with experience in supporting hardware, operating systems, and essential software. Experience with, or a strong willingness to learn, Warehouse Management Systems (WMS) and handheld terminals. Familiarity with ticketing systems for logging and managing support requests. Excellent interpersonal skills with a strong focus on customer service and problem-solving. Ability to collaborate effectively within a team environment and adhere to technical procedures. About Unipart We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers' supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains. Equality, Diversity, and Inclusion We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it's your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you 'you' - it is your talent and potential that we value most. Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.You may have experience of the following: IT Support Engineer, Site IT Engineer, Desktop Support Engineer, End User Computing (EUC) Engineer, Onsite Support Engineer, IT Field Engineer, Technical Support Analyst, Service Desk Engineer (Onsite), Workplace Technology Engineer, IT Operations Support Engineer, Infrastructure Support Engineer, Warehouse IT Support Engineer, WMS Support Analyst, Logistics Systems Support Engineer, First / Second Line Support Engineer, EUC Analyst, IT Technician, Client Support Engineer. REF-
Sapiens is seeking an Account Planning Analyst to support the execution and continual improvement of the strategic account planning function across existing customers. Sitting within the Revenue Operations (RevOps) function, the Account Planning Analyst oversees the governance of all renewal and account planning across the business. Through the implementation of policy and tooling, ensuring repeatable execution across the sales organisation. You will play a crucial role in enabling the achievement of Sapiens' revenue growth objectives. You will support a structured account planning process that integrates short-term contractual inputs, such as renewals and notice periods, with long-term strategic considerations aligned with customer health and Sapiens' growth priorities. The role ensures that account planning activity is informed by key renewal processes and data, working closely with renewal owners and account executives to drive predictability of renewal management while identifying expansion, upsell, cross-sell, and other opportunities over the medium to long term. Through disciplined process ownership and cross-functional coordination with Pricing, Planning, Sales Operations, and Finance, the Account Planning Analyst helps drive consistency and accountability in account planning governance and execution across the existing Sapiens customer base. The role is suited to an early-career professional, who is looking to build strong foundational expertise in account planning, renewals, and customer lifecycle management within a B2B software environment. The role offers broad exposure across teams and provides a strong platform for progression into more senior commercial operations, account strategy, or revenue leadership roles as Sapiens continues to scale. Key Responsibilities: Own the day-to-day operational execution of account planning governance across existing customers, ensuring plans are created, maintained, and reviewed in line with agreed RevOps frameworks and timelines. Coordinate contractual triggers, renewal milestones, and notice periods, ensuring sales teams have clear visibility of upcoming events and required actions. Monitor application of the account planning checklist, ensuring commercial expectations across price and non-price elements are documented, escalated, and approved in line with policy. Partner with Sales Operations, Pricing, Planning, and Finance to ensure account plans are aligned to commercial policy, revenue targets, and forecasting assumptions. Produce and iterate account planning support materials for deployment by Sales Operations. Act as the primary point of contact for policy questions for account planning and renewals, interfacing with senior stakeholders across the business. Produce clear and accurate reporting on the account planning process, to support proactive decision-making. Identify recurring renewals and account planning issues, policy gaps, or process inefficiencies and champion continuous improvement in the existing business sales process. Experience/Skills required: 3-5 years of experience in commercial governance, deals desk, revenue operations, or sales operations, with a track record of strategic insight and commercial acumen in enterprise software sales enablement. A strong understanding of enterprise B2B customer lifecycles, including renewals, notice periods, contract structures (including SaaS), and multi-year account planning. Ability to manage multiple accounts, timelines, and deliverables simultaneously, exercising sound judgment and attention to detail in a fast-paced commercial environment. Proven experience producing leadership ready materials, analysis, and reporting in a complex industry (preferably insurance software), using standard industry tools (PowerPoint, Excel, Word, Power BI). Experience working within a born in the cloud software company, with strong familiarity in cloud native commercial models and SaaS deal structures. Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. is your contact for any questions. We kindly ask that you apply through our website or LinkedIn. About Sapiens Sapiens is a global leader in the insurance industry, delivering its award winning, cloud based SaaS insurance platform to over 600 customers in more than 30 countries. Sapiens' platform offers pre integrated, low code capabilities to accelerate customers' digital transformation. With more than 40 years of industry expertise, Sapiens has a highly professional team of over 5,000 employees globally. Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. Your Recruitment Journey We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process: Apply Apply Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations. 1 Review Review Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture. 2 Interview Interview This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens. 3 Offer Offer If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape. 4 Onboard Onboard Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead.
Apr 28, 2026
Full time
Sapiens is seeking an Account Planning Analyst to support the execution and continual improvement of the strategic account planning function across existing customers. Sitting within the Revenue Operations (RevOps) function, the Account Planning Analyst oversees the governance of all renewal and account planning across the business. Through the implementation of policy and tooling, ensuring repeatable execution across the sales organisation. You will play a crucial role in enabling the achievement of Sapiens' revenue growth objectives. You will support a structured account planning process that integrates short-term contractual inputs, such as renewals and notice periods, with long-term strategic considerations aligned with customer health and Sapiens' growth priorities. The role ensures that account planning activity is informed by key renewal processes and data, working closely with renewal owners and account executives to drive predictability of renewal management while identifying expansion, upsell, cross-sell, and other opportunities over the medium to long term. Through disciplined process ownership and cross-functional coordination with Pricing, Planning, Sales Operations, and Finance, the Account Planning Analyst helps drive consistency and accountability in account planning governance and execution across the existing Sapiens customer base. The role is suited to an early-career professional, who is looking to build strong foundational expertise in account planning, renewals, and customer lifecycle management within a B2B software environment. The role offers broad exposure across teams and provides a strong platform for progression into more senior commercial operations, account strategy, or revenue leadership roles as Sapiens continues to scale. Key Responsibilities: Own the day-to-day operational execution of account planning governance across existing customers, ensuring plans are created, maintained, and reviewed in line with agreed RevOps frameworks and timelines. Coordinate contractual triggers, renewal milestones, and notice periods, ensuring sales teams have clear visibility of upcoming events and required actions. Monitor application of the account planning checklist, ensuring commercial expectations across price and non-price elements are documented, escalated, and approved in line with policy. Partner with Sales Operations, Pricing, Planning, and Finance to ensure account plans are aligned to commercial policy, revenue targets, and forecasting assumptions. Produce and iterate account planning support materials for deployment by Sales Operations. Act as the primary point of contact for policy questions for account planning and renewals, interfacing with senior stakeholders across the business. Produce clear and accurate reporting on the account planning process, to support proactive decision-making. Identify recurring renewals and account planning issues, policy gaps, or process inefficiencies and champion continuous improvement in the existing business sales process. Experience/Skills required: 3-5 years of experience in commercial governance, deals desk, revenue operations, or sales operations, with a track record of strategic insight and commercial acumen in enterprise software sales enablement. A strong understanding of enterprise B2B customer lifecycles, including renewals, notice periods, contract structures (including SaaS), and multi-year account planning. Ability to manage multiple accounts, timelines, and deliverables simultaneously, exercising sound judgment and attention to detail in a fast-paced commercial environment. Proven experience producing leadership ready materials, analysis, and reporting in a complex industry (preferably insurance software), using standard industry tools (PowerPoint, Excel, Word, Power BI). Experience working within a born in the cloud software company, with strong familiarity in cloud native commercial models and SaaS deal structures. Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. is your contact for any questions. We kindly ask that you apply through our website or LinkedIn. About Sapiens Sapiens is a global leader in the insurance industry, delivering its award winning, cloud based SaaS insurance platform to over 600 customers in more than 30 countries. Sapiens' platform offers pre integrated, low code capabilities to accelerate customers' digital transformation. With more than 40 years of industry expertise, Sapiens has a highly professional team of over 5,000 employees globally. Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. Your Recruitment Journey We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process: Apply Apply Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations. 1 Review Review Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture. 2 Interview Interview This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens. 3 Offer Offer If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape. 4 Onboard Onboard Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead.
IT Service Desk Analyst Sheffield Exclusive Role Full Time 8.30 AM - 4.30 PM £27,000 - £28,000 Travel Required Working Hours Monday to Friday, 8:30 AM 4:30 PM (1 day from home) Eaton Syalon are supporting a key client with an exclusive opportunity for a IT Service Desk Analyst to join their in-house IT team. This is a varied, hands on role where you will act as the first point of contact for all internal IT support queries, ensuring timely resolution and a high standard of service across the organisation. The Role You will support users across multiple sites, troubleshooting technical issues and keeping day to day operations running smoothly. This position would suit someone proactive, customer-focused and confident working in a fast-paced environment. Key Responsibilities: Act as the first point of contact for IT-related queries via phone, email and ticketing systems Log, prioritise and manage support tickets in line with SLAs Troubleshoot hardware, software and basic network issues Support users with Windows operating systems and Microsoft 365 (Outlook, Teams, SharePoint) Manage user accounts via Active Directory (password resets, permissions, access) Escalate more complex issues to second-line support where required Maintain accurate documentation of issues, resolutions and IT assets Support onboarding and offboarding processes including device setup and access Qualifications Degree or diploma in IT, Computer Science, or related field (preferred) Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus Location & Travel This role is based in Sheffield with travel required once per week to either the Nottingham or Scunthorpe office on a rotational basis. Candidates must be able to drive to be considered for this role. If you are interested in this opportunity, please apply or get in touch for more information.
Apr 28, 2026
Full time
IT Service Desk Analyst Sheffield Exclusive Role Full Time 8.30 AM - 4.30 PM £27,000 - £28,000 Travel Required Working Hours Monday to Friday, 8:30 AM 4:30 PM (1 day from home) Eaton Syalon are supporting a key client with an exclusive opportunity for a IT Service Desk Analyst to join their in-house IT team. This is a varied, hands on role where you will act as the first point of contact for all internal IT support queries, ensuring timely resolution and a high standard of service across the organisation. The Role You will support users across multiple sites, troubleshooting technical issues and keeping day to day operations running smoothly. This position would suit someone proactive, customer-focused and confident working in a fast-paced environment. Key Responsibilities: Act as the first point of contact for IT-related queries via phone, email and ticketing systems Log, prioritise and manage support tickets in line with SLAs Troubleshoot hardware, software and basic network issues Support users with Windows operating systems and Microsoft 365 (Outlook, Teams, SharePoint) Manage user accounts via Active Directory (password resets, permissions, access) Escalate more complex issues to second-line support where required Maintain accurate documentation of issues, resolutions and IT assets Support onboarding and offboarding processes including device setup and access Qualifications Degree or diploma in IT, Computer Science, or related field (preferred) Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus Location & Travel This role is based in Sheffield with travel required once per week to either the Nottingham or Scunthorpe office on a rotational basis. Candidates must be able to drive to be considered for this role. If you are interested in this opportunity, please apply or get in touch for more information.
What We Do Conduct is building the AI operating system for Enterprise IT, starting with the deepest cost center and innovation bottleneck in global business: the day-to-day operation, maintenance, and change management of mission-critical enterprise systems. Across the world's largest companies, thousands of internal analysts and developers, plus fleets of external consultants, spend their days manually understanding custom code, resolving incidents, analyzing processes, and preparing system change requests. For many enterprises, this translates into hundreds of millions of dollars per year just to keep core systems running - slowing down innovation at the very center of the business. Conduct changes this fundamentally. We're the first system that actually understands enterprise applications bottom-up: from the single code line, to logic, to entire system interdependencies and can reason about them the way the best human experts do, but at machine scale. We're starting with SAP, the backbone of over 90% of global commerce. Customers such as Daimler Truck, Rittal, and Heidelberg Materials already use Conduct to automate system analysis, resolve issues in minutes, cut millions in IT spend, and accelerate ERP transformations by months. But SAP is only the starting point. We're building toward a future where enterprise systems are self-aware, self-healing, and continuously optimizing across the software stack. We turn Enterprise IT from a bottleneck to a driver of innovation velocity. We are a high-talent-density team of 20, founded by former Palantir engineering and product leaders and built around a simple principle: we hire only the most ambitious, driven, and dedicated people who want to build category-defining technology in a culture of intensity, ownership, and pace. If you want to shape the new era of Enterprise System Intelligence, Conduct is where you can do the most important work of your career. Role Responsibilities As the founding Engagement Manager, you'll be the person customers think of as "Conduct" once the contract is signed, owning the day to day relationship that keeps each account healthy, supported, and moving forward. You'll be the go to contact they trust and message, making the product feel real and valuable in their everyday work. At the same time, you'll build the enablement engine behind the scenes, onboarding flows, operating rhythms, tooling, and reusable assets, so great service becomes a repeatable system and the customer function scales without needing headcount to grow linearly. The core responsibilities include: Maintain lightweight, high-frequency relationships with key stakeholders in each account , including informal channels like texting where appropriate. Own core relationship/account management: regular check-ins, expectation-setting, escalation handling, and follow-through. Identify upsell and expansion opportunities. Build and improve internal tooling, onboarding flows, documentation, and automations to reduce manual overhead and avoid CS scaling linearly with customer count. Evaluate and implement modern customer success tooling (e.g., interactive onboarding that guides users through in-product workflows). Candidate Profile You'll thrive in this role if you like being close to customers and you get a kick out of building the machine behind the work. You're the kind of person who naturally creates structure: you turn messy threads into next steps, you spot repeat problems and fix them once, and you're comfortable owning outcomes without waiting for perfect instructions. We're looking for someone who has: Experience working with customers - ideally with enterprise stakeholders. Preferably time in an early-stage environment or similar where you had to design process, not just follow it. Strong written and verbal communication: you can be warm, direct, and clear with customers and internal teams. A practical "builder" mindset: you enjoy creating onboarding flows, templates, internal tools, automations, and playbooks that make life easier for everyone. Curiosity about how products work and how organisations adopt them - and the patience to guide people through change. Backgrounds that often map well include early CS/account hires at enterprise SaaS startups, and ex-consultants (especially tech-focused) who want to move from advising to operating. If you're smart, open-minded, and excited to be a hands-on generalist, we'd love to hear from you. What "Good" Looks Like in This Role You can manage multiple accounts initially and, as tooling and onboarding improve, help push that toward 15-20 accounts without a drop in customer experience. Stakeholders trust you and respond quickly; you have strong relationships with the real day-to-day owners of success inside each account. Issues don't linger: customers get crisp updates, clear next steps, and fast resolution paths. Expansion opportunities are spotted early and surfaced cleanly (without being pushy or derailing delivery). The engagement machine gets better over time: more self-serve onboarding, better docs, more automation, fewer repeated manual tasks. This Role Isn't for You If You prefer established CS orgs with mature processes already in place, and you're not excited to build tooling and mechanisms from scratch. Your CS style is primarily "churn prevention in a fixed playbook," rather than proactive relationship ownership + operational building. You don't enjoy ambiguity, context-switching, and being accountable for both customer outcomes and the internal systems behind them. You're uncomfortable with informal, high-tempo customer communication (e.g., quick stakeholder texting) when appropriate. Working at Conduct We're a high-energy, high-trust team with big ambitions. Our culture blends focus, intensity, and humour: we're serious about impact, but never take ourselves too seriously. We're here to build a generational company, and we know that means pushing past limits whilst enjoying the ride together. In our Fitzrovia office, collaboration is fast and constant. Everyone owns their outcomes and takes initiative, but we succeed only as a team. We believe in learning fast, supporting each other radically, and finding joy in the process. We know that building a company is a journey that we are all on together - whether you're a Co-Founder, an early hire, or a future colleague - and we are intentional about growing together as a team and as individuals. We therefore work with Diana Chapman, one of the world's most renowned leadership coaches, to bring the principles of her Conscious Leadership movement into how we work as an organisation through company-wide executive coaching. Benefits We want Conduct to offer the best possible environment for everyone on the team to do their life's work. Our benefits are designed with that in mind: we recognize that exceptional performance is a holistic endeavour so we support everyone in becoming the most successful, fulfilled, and healthy version of themselves. Generous cash compensation Share options under the tax-efficient EMI scheme Broad private health insurance including dental and optical cover ️ Monthly wellbeing payment on top of your salary to spend as you see fit Breakfast and dinner every day in the office A truly unparalleled snack selection Biannual full-team offsites Regular socials Coaching from Diana Chapman ️ Take-what-you-need leave policy Pension salary sacrifice reinvestment scheme We welcome applications from candidates who require visa sponsorship. Conduct is an equal opportunities employer. Diversity is a non-negotiable asset to our company and our team. We believe that a variety of backgrounds, perspectives, and experiences makes us stronger and helps us build better together. We particularly encourage applications from groups that are under-represented in technology and engineering, as we know that diverse teams create the best solutions.
Apr 28, 2026
Full time
What We Do Conduct is building the AI operating system for Enterprise IT, starting with the deepest cost center and innovation bottleneck in global business: the day-to-day operation, maintenance, and change management of mission-critical enterprise systems. Across the world's largest companies, thousands of internal analysts and developers, plus fleets of external consultants, spend their days manually understanding custom code, resolving incidents, analyzing processes, and preparing system change requests. For many enterprises, this translates into hundreds of millions of dollars per year just to keep core systems running - slowing down innovation at the very center of the business. Conduct changes this fundamentally. We're the first system that actually understands enterprise applications bottom-up: from the single code line, to logic, to entire system interdependencies and can reason about them the way the best human experts do, but at machine scale. We're starting with SAP, the backbone of over 90% of global commerce. Customers such as Daimler Truck, Rittal, and Heidelberg Materials already use Conduct to automate system analysis, resolve issues in minutes, cut millions in IT spend, and accelerate ERP transformations by months. But SAP is only the starting point. We're building toward a future where enterprise systems are self-aware, self-healing, and continuously optimizing across the software stack. We turn Enterprise IT from a bottleneck to a driver of innovation velocity. We are a high-talent-density team of 20, founded by former Palantir engineering and product leaders and built around a simple principle: we hire only the most ambitious, driven, and dedicated people who want to build category-defining technology in a culture of intensity, ownership, and pace. If you want to shape the new era of Enterprise System Intelligence, Conduct is where you can do the most important work of your career. Role Responsibilities As the founding Engagement Manager, you'll be the person customers think of as "Conduct" once the contract is signed, owning the day to day relationship that keeps each account healthy, supported, and moving forward. You'll be the go to contact they trust and message, making the product feel real and valuable in their everyday work. At the same time, you'll build the enablement engine behind the scenes, onboarding flows, operating rhythms, tooling, and reusable assets, so great service becomes a repeatable system and the customer function scales without needing headcount to grow linearly. The core responsibilities include: Maintain lightweight, high-frequency relationships with key stakeholders in each account , including informal channels like texting where appropriate. Own core relationship/account management: regular check-ins, expectation-setting, escalation handling, and follow-through. Identify upsell and expansion opportunities. Build and improve internal tooling, onboarding flows, documentation, and automations to reduce manual overhead and avoid CS scaling linearly with customer count. Evaluate and implement modern customer success tooling (e.g., interactive onboarding that guides users through in-product workflows). Candidate Profile You'll thrive in this role if you like being close to customers and you get a kick out of building the machine behind the work. You're the kind of person who naturally creates structure: you turn messy threads into next steps, you spot repeat problems and fix them once, and you're comfortable owning outcomes without waiting for perfect instructions. We're looking for someone who has: Experience working with customers - ideally with enterprise stakeholders. Preferably time in an early-stage environment or similar where you had to design process, not just follow it. Strong written and verbal communication: you can be warm, direct, and clear with customers and internal teams. A practical "builder" mindset: you enjoy creating onboarding flows, templates, internal tools, automations, and playbooks that make life easier for everyone. Curiosity about how products work and how organisations adopt them - and the patience to guide people through change. Backgrounds that often map well include early CS/account hires at enterprise SaaS startups, and ex-consultants (especially tech-focused) who want to move from advising to operating. If you're smart, open-minded, and excited to be a hands-on generalist, we'd love to hear from you. What "Good" Looks Like in This Role You can manage multiple accounts initially and, as tooling and onboarding improve, help push that toward 15-20 accounts without a drop in customer experience. Stakeholders trust you and respond quickly; you have strong relationships with the real day-to-day owners of success inside each account. Issues don't linger: customers get crisp updates, clear next steps, and fast resolution paths. Expansion opportunities are spotted early and surfaced cleanly (without being pushy or derailing delivery). The engagement machine gets better over time: more self-serve onboarding, better docs, more automation, fewer repeated manual tasks. This Role Isn't for You If You prefer established CS orgs with mature processes already in place, and you're not excited to build tooling and mechanisms from scratch. Your CS style is primarily "churn prevention in a fixed playbook," rather than proactive relationship ownership + operational building. You don't enjoy ambiguity, context-switching, and being accountable for both customer outcomes and the internal systems behind them. You're uncomfortable with informal, high-tempo customer communication (e.g., quick stakeholder texting) when appropriate. Working at Conduct We're a high-energy, high-trust team with big ambitions. Our culture blends focus, intensity, and humour: we're serious about impact, but never take ourselves too seriously. We're here to build a generational company, and we know that means pushing past limits whilst enjoying the ride together. In our Fitzrovia office, collaboration is fast and constant. Everyone owns their outcomes and takes initiative, but we succeed only as a team. We believe in learning fast, supporting each other radically, and finding joy in the process. We know that building a company is a journey that we are all on together - whether you're a Co-Founder, an early hire, or a future colleague - and we are intentional about growing together as a team and as individuals. We therefore work with Diana Chapman, one of the world's most renowned leadership coaches, to bring the principles of her Conscious Leadership movement into how we work as an organisation through company-wide executive coaching. Benefits We want Conduct to offer the best possible environment for everyone on the team to do their life's work. Our benefits are designed with that in mind: we recognize that exceptional performance is a holistic endeavour so we support everyone in becoming the most successful, fulfilled, and healthy version of themselves. Generous cash compensation Share options under the tax-efficient EMI scheme Broad private health insurance including dental and optical cover ️ Monthly wellbeing payment on top of your salary to spend as you see fit Breakfast and dinner every day in the office A truly unparalleled snack selection Biannual full-team offsites Regular socials Coaching from Diana Chapman ️ Take-what-you-need leave policy Pension salary sacrifice reinvestment scheme We welcome applications from candidates who require visa sponsorship. Conduct is an equal opportunities employer. Diversity is a non-negotiable asset to our company and our team. We believe that a variety of backgrounds, perspectives, and experiences makes us stronger and helps us build better together. We particularly encourage applications from groups that are under-represented in technology and engineering, as we know that diverse teams create the best solutions.
Who we are At Grant Thornton we're building something bold. We're doing things differently - looking to the future, driving ambitious growth and pioneering positive change in our industry. Providing audit, tax and advisory services, we empower clients through strategic insight, curiosity, and genuine partnership. And we empower our people with real opportunity. Our journey from great to exceptional is well underway. With significant investment behind us and a clear strategy for growth, there's real momentum. Our Agile Talent Community (ATC) brings together experienced contract professionals who want choice without losing connection. You work where you add the most value, alongside teams who treat you as a partner rather than a placeholder. Joining us in Forensics Grant Thornton's Financial Crime & Investigations (FCI) is the first port of call for an increasing number of firms in the UK market when grappling with financial crime policy, prevention, incident response, investigation and remediation. If you're an experienced Interim Know Your Assets (KYA) Analyst who's tired of choosing between freedom and meaningful work, there's another route. Within our Forensics Team, you'll be given the opportunity to take on short- to medium-term projects that sharpen your expertise, stretch your thinking, and give you a different angle on familiar challenges - all without locking you into a single path. Skills we are looking for Completing due diligence reviews. Analysing structures and supporting documents. Conducting research to validate data. Investigating screening alerts. Recording accurate information and risk rating counterparties. Experience in KYA/KYC/KYB useful but not essential. Strong analytical and communication skills. Proficient in MS Office. Why Consultants choose the ATC Work that moves you forward When a project fits your skills, we'll get in touch, but you choose whether it's right for you. That means working on engagements that genuinely build your portfolio and expand your expertise. The freedom of contracting without the hidden admin You're not left to navigate the freelance world alone. Our Agile Talent team helps you understand freelance regulation and connects you with people who broaden your thinking through our teams and clients. Community you can actually feel Connection shouldn't disappear just because you're contracting. From market insights to wellbeing sessions to networking events, you'll be part of a community designed to make the independent path less isolated and more impactful. Our culture and values We have a culture where talented people thrive - where high performance is not just expected but enabled. It's a culture built on clarity, curiosity, and care. One that challenges us to aim higher, where we're encouraged to make the most of an abundance of resources to fuel our own development, and where we support each other to grow, learn, and succeed. Our open and accessible culture means you'll interact with leaders who are interested in you and everythng you bring to our firm. The things that set you apart, we value them. That's why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work. How to join We keep the process straightforward, because the real work happens once you're here. Submit your CV and basic details through our online application. If there's a match, a recruiter will reach out to discuss. Meet key stakeholders for a focused conversation. Complete your background checks, join the Agile Talent Community, and start exploring the opportunities we have to offer. If you need adjustments at any point in the process, please let us know during the application stage - we aim to make sure our roles are accessible to everyone.
Apr 27, 2026
Contractor
Who we are At Grant Thornton we're building something bold. We're doing things differently - looking to the future, driving ambitious growth and pioneering positive change in our industry. Providing audit, tax and advisory services, we empower clients through strategic insight, curiosity, and genuine partnership. And we empower our people with real opportunity. Our journey from great to exceptional is well underway. With significant investment behind us and a clear strategy for growth, there's real momentum. Our Agile Talent Community (ATC) brings together experienced contract professionals who want choice without losing connection. You work where you add the most value, alongside teams who treat you as a partner rather than a placeholder. Joining us in Forensics Grant Thornton's Financial Crime & Investigations (FCI) is the first port of call for an increasing number of firms in the UK market when grappling with financial crime policy, prevention, incident response, investigation and remediation. If you're an experienced Interim Know Your Assets (KYA) Analyst who's tired of choosing between freedom and meaningful work, there's another route. Within our Forensics Team, you'll be given the opportunity to take on short- to medium-term projects that sharpen your expertise, stretch your thinking, and give you a different angle on familiar challenges - all without locking you into a single path. Skills we are looking for Completing due diligence reviews. Analysing structures and supporting documents. Conducting research to validate data. Investigating screening alerts. Recording accurate information and risk rating counterparties. Experience in KYA/KYC/KYB useful but not essential. Strong analytical and communication skills. Proficient in MS Office. Why Consultants choose the ATC Work that moves you forward When a project fits your skills, we'll get in touch, but you choose whether it's right for you. That means working on engagements that genuinely build your portfolio and expand your expertise. The freedom of contracting without the hidden admin You're not left to navigate the freelance world alone. Our Agile Talent team helps you understand freelance regulation and connects you with people who broaden your thinking through our teams and clients. Community you can actually feel Connection shouldn't disappear just because you're contracting. From market insights to wellbeing sessions to networking events, you'll be part of a community designed to make the independent path less isolated and more impactful. Our culture and values We have a culture where talented people thrive - where high performance is not just expected but enabled. It's a culture built on clarity, curiosity, and care. One that challenges us to aim higher, where we're encouraged to make the most of an abundance of resources to fuel our own development, and where we support each other to grow, learn, and succeed. Our open and accessible culture means you'll interact with leaders who are interested in you and everythng you bring to our firm. The things that set you apart, we value them. That's why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work. How to join We keep the process straightforward, because the real work happens once you're here. Submit your CV and basic details through our online application. If there's a match, a recruiter will reach out to discuss. Meet key stakeholders for a focused conversation. Complete your background checks, join the Agile Talent Community, and start exploring the opportunities we have to offer. If you need adjustments at any point in the process, please let us know during the application stage - we aim to make sure our roles are accessible to everyone.
IT Support Analyst - 1 / 2 line - Birmingham - Hybrid Working IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in Birmingham. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service. Experience required: Minimum 12+ months of experience in a similar 1/2 line IT support role. Working with helpdesk software, MS Office 365 & Windows 11 Excellent understanding of various systems and a passion for learning about new and upcoming technology and software Ability to find solutions and assist staff at all levels Excellent communication skills Ability to prioritise tasks and deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1 / 2 Line IT Support via phone / email / service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely and on-premises Roll out software centrally and manually Offer user laptop health checks Adhere to firm wide security standards Managing all tasks via the helpdesk system Review ticket trends with the line manager and identify recurring issues Support team and firm with ad-hoc and project IT tasks My client is a leading professional services company and is currently undergoing expansion. They are looking for the right candidate to grow into this role and progress. They are looking to pay a starting salary of £27,000 - £32,000 + benefits. The role also offers Hybrid working, so 2/3 days in the office, the rest working from home. To apply press apply now or send your CV to . com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 27, 2026
Full time
IT Support Analyst - 1 / 2 line - Birmingham - Hybrid Working IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in Birmingham. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service. Experience required: Minimum 12+ months of experience in a similar 1/2 line IT support role. Working with helpdesk software, MS Office 365 & Windows 11 Excellent understanding of various systems and a passion for learning about new and upcoming technology and software Ability to find solutions and assist staff at all levels Excellent communication skills Ability to prioritise tasks and deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1 / 2 Line IT Support via phone / email / service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely and on-premises Roll out software centrally and manually Offer user laptop health checks Adhere to firm wide security standards Managing all tasks via the helpdesk system Review ticket trends with the line manager and identify recurring issues Support team and firm with ad-hoc and project IT tasks My client is a leading professional services company and is currently undergoing expansion. They are looking for the right candidate to grow into this role and progress. They are looking to pay a starting salary of £27,000 - £32,000 + benefits. The role also offers Hybrid working, so 2/3 days in the office, the rest working from home. To apply press apply now or send your CV to . com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Data Engineer Preston (Hybrid working) £50,000 Reliable, high-quality data underpins effective decision-making across the organisation. This Data Engineer role plays a critical part in ensuring that trusted data flows seamlessly from operational systems through to reporting and analytics platforms. Acting as the architect of the organisation's data foundations, you will design, build, and maintain robust data pipelines and models that turn raw information into meaningful, actionable insight. The role goes beyond writing code - it is about creating scalable, resilient data infrastructure that connects systems, supports regulatory requirements, and enables teams at all levels to make informed decisions. Data Engineer Key Responsibilities Design, build, and maintain scalable data pipelines using Microsoft Fabric. Ensure data is ingested, transformed, and stored efficiently, securely, and reliably. Implement robust error handling, logging, and monitoring across ETL/ELT processes. Develop and maintain test plans to validate data accuracy and pipeline performance. Monitor pipeline health and apply tuning techniques to optimise performance. Create and maintain dimensional and relational data models to support reporting and analytics. Collaborate closely with analysts and business stakeholders to ensure data models meet operational and strategic requirements. Document data structures, transformations, and lineage in a clear and accessible manner. Write, optimise, and maintain complex SQL queries for data extraction and transformation. Implement data quality checks and validation processes to ensure accuracy, reliability, and completeness. Work in partnership with data governance stakeholders to align engineering practices with governance frameworks, security standards, and GDPR requirements. Undertake additional duties aligned with the scope and seniority of the role as required. Key Skills & Experience Strong experience designing and maintaining scalable ETL/ELT data pipelines, ideally within a cloud-first environment. Hands-on experience with Microsoft Fabric, including data ingestion, transformation, and storage. Advanced SQL skills, with experience writing and optimising complex queries; Python experience advantageous. Solid understanding of relational and dimensional data modelling to support reporting and analytics. Experience migrating data workloads from on-premise solutions (e.g. SSIS or manual processes) to modern cloud platforms. Strong focus on data quality, including validation, monitoring, error handling, and documentation. Familiarity with Power BI and supporting analytics use cases. Awareness of data governance, security, and GDPR principles. Ability to work collaboratively with technical and non-technical stakeholders, translating business requirements into effective data solutions. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Apr 27, 2026
Full time
Data Engineer Preston (Hybrid working) £50,000 Reliable, high-quality data underpins effective decision-making across the organisation. This Data Engineer role plays a critical part in ensuring that trusted data flows seamlessly from operational systems through to reporting and analytics platforms. Acting as the architect of the organisation's data foundations, you will design, build, and maintain robust data pipelines and models that turn raw information into meaningful, actionable insight. The role goes beyond writing code - it is about creating scalable, resilient data infrastructure that connects systems, supports regulatory requirements, and enables teams at all levels to make informed decisions. Data Engineer Key Responsibilities Design, build, and maintain scalable data pipelines using Microsoft Fabric. Ensure data is ingested, transformed, and stored efficiently, securely, and reliably. Implement robust error handling, logging, and monitoring across ETL/ELT processes. Develop and maintain test plans to validate data accuracy and pipeline performance. Monitor pipeline health and apply tuning techniques to optimise performance. Create and maintain dimensional and relational data models to support reporting and analytics. Collaborate closely with analysts and business stakeholders to ensure data models meet operational and strategic requirements. Document data structures, transformations, and lineage in a clear and accessible manner. Write, optimise, and maintain complex SQL queries for data extraction and transformation. Implement data quality checks and validation processes to ensure accuracy, reliability, and completeness. Work in partnership with data governance stakeholders to align engineering practices with governance frameworks, security standards, and GDPR requirements. Undertake additional duties aligned with the scope and seniority of the role as required. Key Skills & Experience Strong experience designing and maintaining scalable ETL/ELT data pipelines, ideally within a cloud-first environment. Hands-on experience with Microsoft Fabric, including data ingestion, transformation, and storage. Advanced SQL skills, with experience writing and optimising complex queries; Python experience advantageous. Solid understanding of relational and dimensional data modelling to support reporting and analytics. Experience migrating data workloads from on-premise solutions (e.g. SSIS or manual processes) to modern cloud platforms. Strong focus on data quality, including validation, monitoring, error handling, and documentation. Familiarity with Power BI and supporting analytics use cases. Awareness of data governance, security, and GDPR principles. Ability to work collaboratively with technical and non-technical stakeholders, translating business requirements into effective data solutions. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
IT Support Analyst Mon-Fri onsite in Debden IG10 Salary + pension scheme + health Free onsite gym & parking Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12 NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk To provide IT support & preventative maintenance for all end user hardware and software To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid AD\ Azure Active Directory (Entra ID) environment following IT lifecycle processes. Manage Microsoft 365 licence assignments and group memberships Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning Assist with multi-factor authentication (MFA) enrolment and account recovery Infrastructure & Systems Ensure IT systems are running efficiently. And perform regular health checks & assessment to check hardware\software status and labelling of equipment & cables are up to date Resolve complex hardware / software problems including printing issues Experience in MS Azure PAS and SAS and Virtual server environments Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS Intune To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems Assist their Cyber security team with security policies and processes Documentation & Process Maintain accurate IT asset records and contribute to their internal IT knowledge base Document support procedures, common fixes, and configuration guides Assist with IT project tasks as directed by their Head of IT Assist with vendor selection on new products and services relating to IT systems and services Participate in out of hours remote support rota at weekends and bank holidays Skills & Experience: Essential Experience with Microsoft Intune / Endpoint Manager for device management Experience with Microsoft Teams administration and/or SharePoint Online Familiarity with IT ticketing systems (Jira Service Management or similar) Experience with Azure Active Directory / Entra ID user and group management Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Desirable Familiarity with hardware firewalls (Cisco, SonicWALL, etc) Microsoft, ITIL, CompTIA A+, Certifications desirable Azure infrastructure and Hyper-V experience Other Stuff Working within a newly refurbished dedicated office space with free onsite employee gym Access to a large breakout space with comfortable seating, pool table and arcade games Free on-site parking Central Line Train station within one-minute walk with quick access to Central London Close road links to M11/M25/A406/A12 and London Social events Pension Scheme Healthshield (health cash back scheme and counselling services) 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days) Eye Test / Glasses reimbursement scheme Various team and personal reward incentives NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment
Apr 27, 2026
Full time
IT Support Analyst Mon-Fri onsite in Debden IG10 Salary + pension scheme + health Free onsite gym & parking Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12 NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk To provide IT support & preventative maintenance for all end user hardware and software To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid AD\ Azure Active Directory (Entra ID) environment following IT lifecycle processes. Manage Microsoft 365 licence assignments and group memberships Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning Assist with multi-factor authentication (MFA) enrolment and account recovery Infrastructure & Systems Ensure IT systems are running efficiently. And perform regular health checks & assessment to check hardware\software status and labelling of equipment & cables are up to date Resolve complex hardware / software problems including printing issues Experience in MS Azure PAS and SAS and Virtual server environments Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS Intune To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems Assist their Cyber security team with security policies and processes Documentation & Process Maintain accurate IT asset records and contribute to their internal IT knowledge base Document support procedures, common fixes, and configuration guides Assist with IT project tasks as directed by their Head of IT Assist with vendor selection on new products and services relating to IT systems and services Participate in out of hours remote support rota at weekends and bank holidays Skills & Experience: Essential Experience with Microsoft Intune / Endpoint Manager for device management Experience with Microsoft Teams administration and/or SharePoint Online Familiarity with IT ticketing systems (Jira Service Management or similar) Experience with Azure Active Directory / Entra ID user and group management Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Desirable Familiarity with hardware firewalls (Cisco, SonicWALL, etc) Microsoft, ITIL, CompTIA A+, Certifications desirable Azure infrastructure and Hyper-V experience Other Stuff Working within a newly refurbished dedicated office space with free onsite employee gym Access to a large breakout space with comfortable seating, pool table and arcade games Free on-site parking Central Line Train station within one-minute walk with quick access to Central London Close road links to M11/M25/A406/A12 and London Social events Pension Scheme Healthshield (health cash back scheme and counselling services) 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days) Eye Test / Glasses reimbursement scheme Various team and personal reward incentives NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment
IT Helpdesk - Customer Service Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ Hours: Monday to Friday, 8am-5pm. Contract: Temporary ongoing Pay: £14.50 per hour, effective from April 2026 Start Date: 05/05/2026 We are seeking four IT Service Desk Analysts to provide first-line support within a busy, phone-based service desk environment click apply for full job details
Apr 27, 2026
Seasonal
IT Helpdesk - Customer Service Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ Hours: Monday to Friday, 8am-5pm. Contract: Temporary ongoing Pay: £14.50 per hour, effective from April 2026 Start Date: 05/05/2026 We are seeking four IT Service Desk Analysts to provide first-line support within a busy, phone-based service desk environment click apply for full job details
Huddersfield - Linthwaite United Kingdom Join our Early Careers Programme - Quality Control(QC) Student Placement opportunity commencing Summer 2026 STADA Thornton & Ross is one of UK's fastest-growing producers of consumer healthcare products including Covonia, Savlon, Nizoral, Cetraben and Zoflora. Our Specialty and Generic medicines also address therapeutic areas including dermatology, bone health, kidney disease and more. With more than 700 employees, we're proud that our growth journey is supporting Britain's wellbeing in multiple settings, including consumer healthcare, hospital, primary care, pharmacy and homecare. Our mission is Caring for People's Health as a Trusted Partner, and we're always looking out for talented people to join our team and support our exciting growth plan. STADA UK Thornton & Ross - QC Analyst Huddersfield U.K. Full-time Fixed-Term 12 Months (July 2026- July 2027) The role of the QC Student Placement is intended to be a starting point for career progression into Quality Control. The student will assist with the day day activities of the Quality Control team, gaining exposure to analytical testing and a GMP environment. The QC Placement Student will gain hands on experience in analytical testing, data interpretation and completion of analytical records. This role is specifically aimed at current university students who are looking for the first insight into the world of QC in Pharmaceutical Manufacturing. How You Will Make an Impact Testing samples in a timely manner to contribute towards fulfilling KPIs (Key Performance indicator). Use a variety of pharmacopoeia test methods, including titration, HPLC, UV, IR, gravimetric analysis etc. Data interpretation of results. Completion of analytical records as per GMP requirements. Assessing results for out of specifications and raising LIRs when required. Assisting with Phase 1 and Phase 2 investigations. What We Are Looking For Studying toward a science related degree or Equivalent. Educated to a Minimum of 5 GCSEs (or equivalent) including Maths and English at grade C/4 or above. Good interpersonal and communication skills, with the ability to engage various stakeholders in person, by phone, chat messaging, and email. Ability to work collaboratively in a team environment. Attention to detail and creativity. Good IT skills with a proven ability to use Microsoft Office packages including Word, Excel, and Outlook. Strong time management and organizational skills, with the ability to manage multiple tasks and prioritize effectively to meet deadlines. A precise and accurate analytical testing technique. High level of integrity. Willingness to adapt to situations and a flexible approach to work. How we care for you At Thornton & Ross our purpose "Caring for people's health as a trusted partner" motivates us every day. And what would be a better place than starting with our own employees. Which is why we give much in return: Competitive starting salary of £26,600 and an annual bonus scheme Salary Sacrifice Pension Scheme offering 6% employer contribution rates. Opportunity to engage in our Early Careers offering to build your network and develop alongside apprentices, student placements and graduates from across the organisation. 25 days of annual leave plus bank holidays with the potential to buy up to 5 additional days. On site subsidised canteen. Health benefits provided through our Medicash Health Cash Plan Wellbeing support through our Employee Assistance Programme and KYAN Wellbeing - offering free coaching and counselling services for you and your family. Enhanced Family Leave. Plus, many more employee benefits & celebration events. STADA Group values and promotes its diverse culture, regardless of gender, age, social or ethnic origin, disabilities, religion, ideology, or sexual orientation. We use the strength of our uniqueness to develop creative ideas, expand our experience and increase innovative strength. Our focus is on equal opportunities, respectful cooperation, and the promotion of an inclusive working environment. We are looking forward to your application and welcome applications without a pharmaceutical background.
Apr 27, 2026
Full time
Huddersfield - Linthwaite United Kingdom Join our Early Careers Programme - Quality Control(QC) Student Placement opportunity commencing Summer 2026 STADA Thornton & Ross is one of UK's fastest-growing producers of consumer healthcare products including Covonia, Savlon, Nizoral, Cetraben and Zoflora. Our Specialty and Generic medicines also address therapeutic areas including dermatology, bone health, kidney disease and more. With more than 700 employees, we're proud that our growth journey is supporting Britain's wellbeing in multiple settings, including consumer healthcare, hospital, primary care, pharmacy and homecare. Our mission is Caring for People's Health as a Trusted Partner, and we're always looking out for talented people to join our team and support our exciting growth plan. STADA UK Thornton & Ross - QC Analyst Huddersfield U.K. Full-time Fixed-Term 12 Months (July 2026- July 2027) The role of the QC Student Placement is intended to be a starting point for career progression into Quality Control. The student will assist with the day day activities of the Quality Control team, gaining exposure to analytical testing and a GMP environment. The QC Placement Student will gain hands on experience in analytical testing, data interpretation and completion of analytical records. This role is specifically aimed at current university students who are looking for the first insight into the world of QC in Pharmaceutical Manufacturing. How You Will Make an Impact Testing samples in a timely manner to contribute towards fulfilling KPIs (Key Performance indicator). Use a variety of pharmacopoeia test methods, including titration, HPLC, UV, IR, gravimetric analysis etc. Data interpretation of results. Completion of analytical records as per GMP requirements. Assessing results for out of specifications and raising LIRs when required. Assisting with Phase 1 and Phase 2 investigations. What We Are Looking For Studying toward a science related degree or Equivalent. Educated to a Minimum of 5 GCSEs (or equivalent) including Maths and English at grade C/4 or above. Good interpersonal and communication skills, with the ability to engage various stakeholders in person, by phone, chat messaging, and email. Ability to work collaboratively in a team environment. Attention to detail and creativity. Good IT skills with a proven ability to use Microsoft Office packages including Word, Excel, and Outlook. Strong time management and organizational skills, with the ability to manage multiple tasks and prioritize effectively to meet deadlines. A precise and accurate analytical testing technique. High level of integrity. Willingness to adapt to situations and a flexible approach to work. How we care for you At Thornton & Ross our purpose "Caring for people's health as a trusted partner" motivates us every day. And what would be a better place than starting with our own employees. Which is why we give much in return: Competitive starting salary of £26,600 and an annual bonus scheme Salary Sacrifice Pension Scheme offering 6% employer contribution rates. Opportunity to engage in our Early Careers offering to build your network and develop alongside apprentices, student placements and graduates from across the organisation. 25 days of annual leave plus bank holidays with the potential to buy up to 5 additional days. On site subsidised canteen. Health benefits provided through our Medicash Health Cash Plan Wellbeing support through our Employee Assistance Programme and KYAN Wellbeing - offering free coaching and counselling services for you and your family. Enhanced Family Leave. Plus, many more employee benefits & celebration events. STADA Group values and promotes its diverse culture, regardless of gender, age, social or ethnic origin, disabilities, religion, ideology, or sexual orientation. We use the strength of our uniqueness to develop creative ideas, expand our experience and increase innovative strength. Our focus is on equal opportunities, respectful cooperation, and the promotion of an inclusive working environment. We are looking forward to your application and welcome applications without a pharmaceutical background.
We are recruiting for a First Line Services Support Analyst to join a growing and technology-driven operations team based in Whiteley. This is an excellent opportunity for someone with a customer-focused mindset and an interest in technology to build a career within a specialist technical support environment. Full training will be provided, with clear progression into more technical and mid-level roles over time. You will support customers with system queries, technical issues and operational processes, ensuring a high-quality service and smooth day-to-day platform performance. This role offers exposure to software systems, APIs, transaction processing and operational data, making it ideal for someone looking to develop technical skills within a structured and supportive environment. Key Responsibilities Provide first-line support to customers, resolving system and transaction queries Troubleshoot issues relating to system configuration, integrations and operational processes Manage customer onboarding and support setup of new accounts Monitor and process daily operational activities, ensuring accuracy and efficiency Escalate complex issues while maintaining ownership and communication with customers Maintain clear and accurate records of support activity and system updates Support reporting and data analysis using Excel and internal systems Assist with incident tracking, resolution and continuous improvement initiatives Skills & Experience Previous experience in an IT customer service or IT support-based role Strong interest in technology, systems or software Excellent communication skills with the ability to explain issues clearly Strong attention to detail and organisational skills Ability to manage workload and prioritise tasks in a busy environment Basic experience with Microsoft Office (especially Excel) Exposure to technical concepts such as APIs, data, or system integrations - Desirable Experience supporting software or technical products - Desirable Interest in fintech, online systems - Desirable Proactive, positive and keen to learn Strong problem-solving mindset Curious and motivated to develop technical skills Comfortable working in a structured, process-driven environment Salary & Benefits £27,000 £29,000 salary 25 days holiday + bank holidays Company pension On-site parking Office-based role (Whiteley) Structured training and development programme Clear progression opportunities into more technical roles
Apr 27, 2026
Full time
We are recruiting for a First Line Services Support Analyst to join a growing and technology-driven operations team based in Whiteley. This is an excellent opportunity for someone with a customer-focused mindset and an interest in technology to build a career within a specialist technical support environment. Full training will be provided, with clear progression into more technical and mid-level roles over time. You will support customers with system queries, technical issues and operational processes, ensuring a high-quality service and smooth day-to-day platform performance. This role offers exposure to software systems, APIs, transaction processing and operational data, making it ideal for someone looking to develop technical skills within a structured and supportive environment. Key Responsibilities Provide first-line support to customers, resolving system and transaction queries Troubleshoot issues relating to system configuration, integrations and operational processes Manage customer onboarding and support setup of new accounts Monitor and process daily operational activities, ensuring accuracy and efficiency Escalate complex issues while maintaining ownership and communication with customers Maintain clear and accurate records of support activity and system updates Support reporting and data analysis using Excel and internal systems Assist with incident tracking, resolution and continuous improvement initiatives Skills & Experience Previous experience in an IT customer service or IT support-based role Strong interest in technology, systems or software Excellent communication skills with the ability to explain issues clearly Strong attention to detail and organisational skills Ability to manage workload and prioritise tasks in a busy environment Basic experience with Microsoft Office (especially Excel) Exposure to technical concepts such as APIs, data, or system integrations - Desirable Experience supporting software or technical products - Desirable Interest in fintech, online systems - Desirable Proactive, positive and keen to learn Strong problem-solving mindset Curious and motivated to develop technical skills Comfortable working in a structured, process-driven environment Salary & Benefits £27,000 £29,000 salary 25 days holiday + bank holidays Company pension On-site parking Office-based role (Whiteley) Structured training and development programme Clear progression opportunities into more technical roles
The Opportunity: Fisher Investment Europe's Global Marketing Group is the lead generation engine for the European Private Client Group, and the Marketing Data & Analytics Team plays a critical role in that process. In this position, you will help guide key decisions while assessing performance. As a Marketing Data & Analytics Analyst, you will help maintain the flow of data through the department, provide timely analysis and reporting to all levels of Marketing stakeholders, and assist in ad hoc requests and long-term developments. Utilizing skills in SQL, Excel, VBA, PowerBI, and more, you will build reporting and hone your project management skills to support infrastructure improvements. You will also learn how to critically assess problems and opportunities to improve bottom-line results. Performance will be judged on the ability to solve problems, communicate, and assist internal clients and all other teams in Global PCG Marketing. The Day-to-Day: Work with Marketing management to support all phases of Marketing efforts Build and maintain daily reporting for global Marketing teams Build and automate new and existing processes Understanding the "why" and "how" of department data flow Communicate clearly by distilling information down for a non-technical audience Provide data-driven analysis and insights to optimize campaign performance Collaborate with other analysts, Marketing managers, and database developers on both strategic initiatives and ongoing data infrastructure enhancement projects Manage ad-hoc data requests to help meet a variety of needs such as troubleshooting data oddities, QA'ing, modeling, and more Your Qualifications: 2+ years Marketing Data Analytics experience Strong proficiency in SQL, Excel, PowerBI, and relational databases Attention to detail and a history of managing complexity Demonstrated leadership and self-direction; capacity for learning new skills and a willingness to share knowledge and teach others Ability to communicate both technical and non-technical insights to all levels of management Strong project management skills Why Fisher Investments Europe: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees $10,000 fertility, hormonal health and family-forming benefit A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change. Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
Apr 26, 2026
Full time
The Opportunity: Fisher Investment Europe's Global Marketing Group is the lead generation engine for the European Private Client Group, and the Marketing Data & Analytics Team plays a critical role in that process. In this position, you will help guide key decisions while assessing performance. As a Marketing Data & Analytics Analyst, you will help maintain the flow of data through the department, provide timely analysis and reporting to all levels of Marketing stakeholders, and assist in ad hoc requests and long-term developments. Utilizing skills in SQL, Excel, VBA, PowerBI, and more, you will build reporting and hone your project management skills to support infrastructure improvements. You will also learn how to critically assess problems and opportunities to improve bottom-line results. Performance will be judged on the ability to solve problems, communicate, and assist internal clients and all other teams in Global PCG Marketing. The Day-to-Day: Work with Marketing management to support all phases of Marketing efforts Build and maintain daily reporting for global Marketing teams Build and automate new and existing processes Understanding the "why" and "how" of department data flow Communicate clearly by distilling information down for a non-technical audience Provide data-driven analysis and insights to optimize campaign performance Collaborate with other analysts, Marketing managers, and database developers on both strategic initiatives and ongoing data infrastructure enhancement projects Manage ad-hoc data requests to help meet a variety of needs such as troubleshooting data oddities, QA'ing, modeling, and more Your Qualifications: 2+ years Marketing Data Analytics experience Strong proficiency in SQL, Excel, PowerBI, and relational databases Attention to detail and a history of managing complexity Demonstrated leadership and self-direction; capacity for learning new skills and a willingness to share knowledge and teach others Ability to communicate both technical and non-technical insights to all levels of management Strong project management skills Why Fisher Investments Europe: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees $10,000 fertility, hormonal health and family-forming benefit A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change. Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
The Role This is a key role reporting to the Network Performance Manager within the water network team. The role allows Water Networks to deliver against its strategic targets by the delivery against the Distribution Operations Maintenance Strategy (DOMS), Leakage Customer and Efficiency targets within the regulatory framework. This role is pivotal in helping United Utilities Water Network achieve its vision. You'll ensure that high quality information is produced that enables effective and efficient management of our water resources by identifying areas for leakage detection through analysis of flow, pressure and consumption data playing a critical part in allowing UU to achieve its company leakage target. Key accountabilities Ensuring all information reported is Reliable, Accurate and Complete Collecting, processing and analysing data provided by Operations and Asset Management and Delivery Reacting to flow changes in an appropriate manner to ensure any out breaks of leakage are resolved effectively Being responsible for producing DMA and Upstream leakage reports for Network Operations Being a local expert user for Netbase & INS • Ensuring that Asset Data is maintained correctly on our corporate systems Identifying areas of interest for detection teams Liaising with the Supply and Demand team to ensure that data input into the corporate leakage reporting systems is accurate Providing information to improve the effectiveness of our resources Scheduling work for detection teams Reviewing consumption data to ensure that it has be accurately recorded Ensuring all activities comply with Health and Safety Legislation, including dynamic risk assessment Being responsible for your own development Working in partnership with operations, alliance and contract employees to ensure work activities are completed within the agreed timescales Skills & experience Minimum ONC or equivalent qualification Able to demonstrate good technical understanding. You'll have an understanding of water network connectivity, pressure control and leakage detection methods as well as understanding the impact Leakage has on UUs vision to be a world class operator of utility infrastructure. Be proactive and confident in the way you deal with work and in dealing with the wider team Have the ability to manage own workload and work on own initiative to strict deadlines Demonstrate strong interpersonal skills Have the ability to work as a team to deliver high performance and have a proven record of achieving goals, objectives and scorecard measures Have working experience of Microsoft office applications inc advanced excel knowledge Demonstrate experience of Netbase, Watercore(or other trending software), Onemap & INS This role may not be eligible for sponsorship Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Salary - £38,346 Work Type - Onsite Job Location - Blackburn waste water treatment works, Cuerdale Lane Samlesbury Blackburn Lancashire PR5 0UY Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Apr 25, 2026
Full time
The Role This is a key role reporting to the Network Performance Manager within the water network team. The role allows Water Networks to deliver against its strategic targets by the delivery against the Distribution Operations Maintenance Strategy (DOMS), Leakage Customer and Efficiency targets within the regulatory framework. This role is pivotal in helping United Utilities Water Network achieve its vision. You'll ensure that high quality information is produced that enables effective and efficient management of our water resources by identifying areas for leakage detection through analysis of flow, pressure and consumption data playing a critical part in allowing UU to achieve its company leakage target. Key accountabilities Ensuring all information reported is Reliable, Accurate and Complete Collecting, processing and analysing data provided by Operations and Asset Management and Delivery Reacting to flow changes in an appropriate manner to ensure any out breaks of leakage are resolved effectively Being responsible for producing DMA and Upstream leakage reports for Network Operations Being a local expert user for Netbase & INS • Ensuring that Asset Data is maintained correctly on our corporate systems Identifying areas of interest for detection teams Liaising with the Supply and Demand team to ensure that data input into the corporate leakage reporting systems is accurate Providing information to improve the effectiveness of our resources Scheduling work for detection teams Reviewing consumption data to ensure that it has be accurately recorded Ensuring all activities comply with Health and Safety Legislation, including dynamic risk assessment Being responsible for your own development Working in partnership with operations, alliance and contract employees to ensure work activities are completed within the agreed timescales Skills & experience Minimum ONC or equivalent qualification Able to demonstrate good technical understanding. You'll have an understanding of water network connectivity, pressure control and leakage detection methods as well as understanding the impact Leakage has on UUs vision to be a world class operator of utility infrastructure. Be proactive and confident in the way you deal with work and in dealing with the wider team Have the ability to manage own workload and work on own initiative to strict deadlines Demonstrate strong interpersonal skills Have the ability to work as a team to deliver high performance and have a proven record of achieving goals, objectives and scorecard measures Have working experience of Microsoft office applications inc advanced excel knowledge Demonstrate experience of Netbase, Watercore(or other trending software), Onemap & INS This role may not be eligible for sponsorship Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Salary - £38,346 Work Type - Onsite Job Location - Blackburn waste water treatment works, Cuerdale Lane Samlesbury Blackburn Lancashire PR5 0UY Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Desktop Support Analyst - 2nd Line Location: Hybrid - Croydon Head Office (From 2 days per week) and Remote Salary: £35,000 to £36,500 per annum plus Civil Service Pension and other benefits Tenure: Permanent - Unfortunately we are unable to consider applicants that require sponsorship for this position Position type: Full Time At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK. Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system-playing a vital role in strengthening retirement security nationwide. We're looking for a Desktop Support Analyst to join our busy Service Delivery team to become a critical customer-facing member of the Department. The key responsibility includes providing exceptional service delivery and user experience in a Microsoft 365 (M365) cloud-first environment. No day is ever the same; typical tasks will include managing various incidents, fulfilling service requests, processing devices, system builds, script development, network troubleshooting, software / application handling, and optimising support practices. We're looking for someone with a proven track record in a 2nd line support role. This should be from a professional services environment (financial services preferred) that deals with business-critical teams in an end-user organisation, rather than working in a managed services or IT consultancy setting. You'll bring excellent customer service skills to everything you do - this includes the ability to clearly communicate both technical and non-technical information to a diverse user base, remain calm and effective under pressure, and apply a logical, structured approach to prioritising tasks. You'll have a natural aptitude for problem-solving and be comfortable maintaining a consistently high standard of work, whether operating independently or as part of a supervised team. You'll demonstrate a high level of knowledge in Microsoft 365 and it's applications, alongside solid experience in incident management, fault diagnosis and resolution. An ITIL Service Management qualification, or experience working within a team that follows ITIL-aligned practices, is highly desirable. Sound like you? Apply now. The Service Delivery team at the PPF provide a 7am - 7pm technology service at two sites located in the Croydon Head Office and the smaller Cannon Street (London) office. The post-holder will deliver this role from the Croydon location and may, on the rare occasion, be expected to travel to the London site. In exceptional circumstances where incidents occur there may be a business need to work out of hours. We're proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required. We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you'll be welcome here. No agencies please
Apr 24, 2026
Full time
Desktop Support Analyst - 2nd Line Location: Hybrid - Croydon Head Office (From 2 days per week) and Remote Salary: £35,000 to £36,500 per annum plus Civil Service Pension and other benefits Tenure: Permanent - Unfortunately we are unable to consider applicants that require sponsorship for this position Position type: Full Time At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK. Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system-playing a vital role in strengthening retirement security nationwide. We're looking for a Desktop Support Analyst to join our busy Service Delivery team to become a critical customer-facing member of the Department. The key responsibility includes providing exceptional service delivery and user experience in a Microsoft 365 (M365) cloud-first environment. No day is ever the same; typical tasks will include managing various incidents, fulfilling service requests, processing devices, system builds, script development, network troubleshooting, software / application handling, and optimising support practices. We're looking for someone with a proven track record in a 2nd line support role. This should be from a professional services environment (financial services preferred) that deals with business-critical teams in an end-user organisation, rather than working in a managed services or IT consultancy setting. You'll bring excellent customer service skills to everything you do - this includes the ability to clearly communicate both technical and non-technical information to a diverse user base, remain calm and effective under pressure, and apply a logical, structured approach to prioritising tasks. You'll have a natural aptitude for problem-solving and be comfortable maintaining a consistently high standard of work, whether operating independently or as part of a supervised team. You'll demonstrate a high level of knowledge in Microsoft 365 and it's applications, alongside solid experience in incident management, fault diagnosis and resolution. An ITIL Service Management qualification, or experience working within a team that follows ITIL-aligned practices, is highly desirable. Sound like you? Apply now. The Service Delivery team at the PPF provide a 7am - 7pm technology service at two sites located in the Croydon Head Office and the smaller Cannon Street (London) office. The post-holder will deliver this role from the Croydon location and may, on the rare occasion, be expected to travel to the London site. In exceptional circumstances where incidents occur there may be a business need to work out of hours. We're proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required. We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you'll be welcome here. No agencies please
Job Title : Senior Data Quality Analyst Target Start Date: Q2 2026 Contract Type: Permanent, Full Time Salary Range: £65,000 - £70,000 Location: Eastleigh, Hybrid (1x week) Closing Date for applications: 7th May Senior Data Quality Analyst: We are currently looking for a Senior Data Quality Analyst. You will work alongside Data Scientists, Engineers, Architects and Analysts to support the design, build and maintenance of cutting-edge data and AI services, ensuring strong data quality practices are embedded and monitored from the outset. Working closely with our governance leads and collaborating with risk, compliance and privacy teams, you'll help establish enterprise standards and drive trusted, high-quality data that powers analytics and AI innovation. Main Responsibilities as Senior Data Quality Analyst: Provide data quality advice and guidance across the business, promoting best practice and pragmatic solutions Design and implement data quality processes, controls and monitoring across our data platforms and enterprise systems Develop data profiling, reporting and monitoring solutions using SQL and Python Collaborate with data owners, stewards and the wider data community to improve trust and quality in critical datasets Curate and maintain key data artefacts such as data catalogues, dictionaries, lineage and asset registers Champion the value of data quality through governance forums, stakeholder engagement and guidance materials Support delivery of the strategic data quality roadmap and key governance outcomes Work with architects and AI teams to ensure high-quality, well-governed data supports scalable data products and GenAI services Skills and experience you need as Senior Data Quality Analyst: Strong experience implementing data quality processes and governance frameworks within complex data environments Hands-on coding capability in SQL, with experience using Python for data manipulation, profiling or automation Experience working with modern cloud data platforms, particularly Databricks Experience profiling datasets and defining data quality rules, controls and monitoring approaches Experience working with data governance frameworks and collaborating with data owners, stewards and governance teams Familiarity with data governance and data management tooling such as Unity Catalog, Collibra or similar Strong stakeholder engagement skills with the ability to influence across technical and non-technical teams Interest in AI and emerging technologies, and an understanding of how strong data management enables advanced analytics and GenAI Qualifications : DAMA CDMP (Certified Data Management Professional) or equivalent. Recognised Data Quality Specialist certification or training. Desirable: Experience in the insurance or financial services sector. Exposure to data migration or transformation programmes. At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas: Flexible Working- Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Mindfulness. Supporting your Wealth- Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them- Partner Life Assurance and Critical Illness cover. Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops. Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover. Supporting you back to work- Return to work programme after maternity leave. About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , member of iCAN and GAIN . As a Disability Confident Leader , we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruit
Apr 24, 2026
Full time
Job Title : Senior Data Quality Analyst Target Start Date: Q2 2026 Contract Type: Permanent, Full Time Salary Range: £65,000 - £70,000 Location: Eastleigh, Hybrid (1x week) Closing Date for applications: 7th May Senior Data Quality Analyst: We are currently looking for a Senior Data Quality Analyst. You will work alongside Data Scientists, Engineers, Architects and Analysts to support the design, build and maintenance of cutting-edge data and AI services, ensuring strong data quality practices are embedded and monitored from the outset. Working closely with our governance leads and collaborating with risk, compliance and privacy teams, you'll help establish enterprise standards and drive trusted, high-quality data that powers analytics and AI innovation. Main Responsibilities as Senior Data Quality Analyst: Provide data quality advice and guidance across the business, promoting best practice and pragmatic solutions Design and implement data quality processes, controls and monitoring across our data platforms and enterprise systems Develop data profiling, reporting and monitoring solutions using SQL and Python Collaborate with data owners, stewards and the wider data community to improve trust and quality in critical datasets Curate and maintain key data artefacts such as data catalogues, dictionaries, lineage and asset registers Champion the value of data quality through governance forums, stakeholder engagement and guidance materials Support delivery of the strategic data quality roadmap and key governance outcomes Work with architects and AI teams to ensure high-quality, well-governed data supports scalable data products and GenAI services Skills and experience you need as Senior Data Quality Analyst: Strong experience implementing data quality processes and governance frameworks within complex data environments Hands-on coding capability in SQL, with experience using Python for data manipulation, profiling or automation Experience working with modern cloud data platforms, particularly Databricks Experience profiling datasets and defining data quality rules, controls and monitoring approaches Experience working with data governance frameworks and collaborating with data owners, stewards and governance teams Familiarity with data governance and data management tooling such as Unity Catalog, Collibra or similar Strong stakeholder engagement skills with the ability to influence across technical and non-technical teams Interest in AI and emerging technologies, and an understanding of how strong data management enables advanced analytics and GenAI Qualifications : DAMA CDMP (Certified Data Management Professional) or equivalent. Recognised Data Quality Specialist certification or training. Desirable: Experience in the insurance or financial services sector. Exposure to data migration or transformation programmes. At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas: Flexible Working- Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Mindfulness. Supporting your Wealth- Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them- Partner Life Assurance and Critical Illness cover. Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops. Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover. Supporting you back to work- Return to work programme after maternity leave. About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , member of iCAN and GAIN . As a Disability Confident Leader , we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruit
