Role / Job Title:PAS-X MES Application Support Analyst L1/L2 (SaaS)Work LocationIreland, CorkHybrid Requirement:1 day a week (but should be available when needed)The RoleManufacturing Data Management project for a global FMCG client as a Platform architect.Your Responsibilities(Up to 10, Avoid repetition)1. L1/L2 Application Support Provide L1/L2 support for PAS-X MES across EU manufacturing sites Act as first point of contact for MES incidents, alarms, and service requests Perform incident triage, analysis, resolution, or escalation within agreed SLAs 2. Incident & Problem Management Log, manage, and resolve incidents using Pulse Support deviation, investigation, and root cause analysis activities where required Coordinate with PAS-X vendor (L3) for product-level or complex issues Maintain complete, accurate, and auditable ticket records 3. Change, Release & Upgrade Support Support PAS-X releases, patches, and upgrades under GE HealthCare change governance Perform impact assessments and support validation activities (IQ/OQ/PQ as applicable) Support regression testing, cutover, and post-release hypercare 4. Manufacturing & MES Operations Support Support shop-floor operations including EBR execution, weighing, dispensing, and packaging workflows Support integration points with SAP and Historian related systems Assist sites during critical manufacturing windows where required 5. GxP & Compliance Support Operate in compliance with GxP, data integrity, and validation requirements Support audits, inspections, and compliance reviews as required Ensure all incidents and changes are documented for audit readiness 6. Stakeholder & Vendor Coordination Act as operational interface between manufacturing sites, IT, QA, and PAS-X vendor Provide regular status updates and participate in operational and governance calls 7. Knowledge Management Maintain MES support documentation, runbooks, and known error records Support knowledge transfer and stabilization activities across regions Your ProfileEssential Skills / Knowledge / Experience 5 10 years of experience supporting MES platforms (KOERBER PAS-X preferred) Hands-on experience with PAS-X MES in regulated manufacturing environments Strong understanding of EBR, shop-floor processes, and MES integrations Experience supporting SaaS / platform-based MES solutions Strong understanding of ITIL-based incident, problem, and change management Experience working with EU manufacturing sites and QA teams Desirable Skills / Knowledge / Experience Experience in pharma or life sciences manufacturing Exposure to SAP, Historian, LIMS, and automation systems Experience supporting PAS-X packaging and process lines Experience with ITSM tools such as ServiceNow or Jira JBRP1_UKTJ
Mar 03, 2026
Full time
Role / Job Title:PAS-X MES Application Support Analyst L1/L2 (SaaS)Work LocationIreland, CorkHybrid Requirement:1 day a week (but should be available when needed)The RoleManufacturing Data Management project for a global FMCG client as a Platform architect.Your Responsibilities(Up to 10, Avoid repetition)1. L1/L2 Application Support Provide L1/L2 support for PAS-X MES across EU manufacturing sites Act as first point of contact for MES incidents, alarms, and service requests Perform incident triage, analysis, resolution, or escalation within agreed SLAs 2. Incident & Problem Management Log, manage, and resolve incidents using Pulse Support deviation, investigation, and root cause analysis activities where required Coordinate with PAS-X vendor (L3) for product-level or complex issues Maintain complete, accurate, and auditable ticket records 3. Change, Release & Upgrade Support Support PAS-X releases, patches, and upgrades under GE HealthCare change governance Perform impact assessments and support validation activities (IQ/OQ/PQ as applicable) Support regression testing, cutover, and post-release hypercare 4. Manufacturing & MES Operations Support Support shop-floor operations including EBR execution, weighing, dispensing, and packaging workflows Support integration points with SAP and Historian related systems Assist sites during critical manufacturing windows where required 5. GxP & Compliance Support Operate in compliance with GxP, data integrity, and validation requirements Support audits, inspections, and compliance reviews as required Ensure all incidents and changes are documented for audit readiness 6. Stakeholder & Vendor Coordination Act as operational interface between manufacturing sites, IT, QA, and PAS-X vendor Provide regular status updates and participate in operational and governance calls 7. Knowledge Management Maintain MES support documentation, runbooks, and known error records Support knowledge transfer and stabilization activities across regions Your ProfileEssential Skills / Knowledge / Experience 5 10 years of experience supporting MES platforms (KOERBER PAS-X preferred) Hands-on experience with PAS-X MES in regulated manufacturing environments Strong understanding of EBR, shop-floor processes, and MES integrations Experience supporting SaaS / platform-based MES solutions Strong understanding of ITIL-based incident, problem, and change management Experience working with EU manufacturing sites and QA teams Desirable Skills / Knowledge / Experience Experience in pharma or life sciences manufacturing Exposure to SAP, Historian, LIMS, and automation systems Experience supporting PAS-X packaging and process lines Experience with ITSM tools such as ServiceNow or Jira JBRP1_UKTJ
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad-hoc reporting and develop perspective/value-add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non-Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PICs business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day-to-day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Mar 02, 2026
Full time
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad-hoc reporting and develop perspective/value-add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non-Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PICs business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day-to-day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad hoc reporting and develop perspective/value add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PIC's business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day to day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Mar 02, 2026
Full time
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad hoc reporting and develop perspective/value add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PIC's business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day to day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 02, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad-hoc reporting and develop perspective/value-add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non-Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PICs business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day-to-day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Mar 02, 2026
Full time
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. Role purpose The role is in the Regulatory Affairs team, which sits in the Risk and Compliance function. The role of the team is to facilitate strong regulatory risk management and ensure a good understanding of regulatory risks, issues and projects across PIC. The team assist the business in ensuring that regulatory risks and issues are considered as part of relevant activity and decision making. As a result, the team works collaboratively with the business to maintain controlled risk taking which delivers long term value. The Regulatory Affairs team are the owners of PIC's regulatory strategy including being responsible for managing the relationships with the relevant UK regulators (PRA and FCA). This includes, but not limited to, management of and challenging regulatory queries and communications, as well as providing regulatory insights and advice. The team work across a variety of activities, including but not limited to first line and risk colleagues, to secure buy-in and implement improvements to systems, processes, and technology, as appropriate. This also includes: To apply knowledge and insights concerning the Regulators and how this impacts PIC and policyholders. Proactively horizon scan to identify and analysis emerging trends, regulations and policies to help anticipate future requirements and support the mitigation of risks. To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes on a consistent basis. Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Regulatory Risk Affairs Manager within the Risk and Compliance Function: To work with the team to continue to develop the regulatory engagement across the business to ensure PIC maintains an approach which is fit for purpose and efficient and effective. Conduct thorough analysis of regulatory change and support the team in advising the business of an appropriate course of actions. Support the team in the timing and nature of responses to regulatory activity, including queries, thematic requests, as well as relevant consultations and policy. Able to gather, interpret and use complex data to develop actionable steps that will improve processes and optimise the team activity. Manage, with the support of the team, all regulatory reporting, producing regularly and ad-hoc reporting and develop perspective/value-add commentary where needed. Taking the lead on developing and optimising the regulatory reporting, utilising new tools and technology. Ensuring reporting and data has the appropriate controls and governance in place, in line with PIC's frameworks and policies, for example appropriate ownership, agreement and record keeping. Support the strong regulatory risk culture across the PIC, and to ensure individuals and teams are aware of their obligations, including but not limited to Compliance, risk teams and the first line teams. Suggest areas of improvement and make recommendations for what the team can do to a deal with any issues identified. To work with the team to provide papers to relevant PIC Committee meetings, ensuring they are kept informed of regulatory issues, projects, forward looking activities. Support the delivery of briefings to ensure that Executive and Non-Executive Directors are fully briefed on material matters being discussed with the Regulators alongside key emerging themes. To ensure accurate records of regulatory discussions and activity are maintained. To monitor regulatory communications and to work with the rest of risk and compliance and the business, to ensure we develop our processes to maintain ongoing compliance with changing regulations rules and expectations. Knowledge Knowledge of UK financial services regulations and regulators Must be willing and able to develop knowledge of PICs business processes, standards, policies and procedures; alongside maintaining broad relevant legal, regulatory and industry requirements Skills Strong organisational skills Strong working knowledge of MS Office packages, including Power BI and other IT tools. Strong communication skills, including written and oral communications Ability to be flexible and prioritise work to meet all relevant deadlines Ability to work within defined procedures as set out by functional teams Ability to consider regulation and apply this in day-to-day work Experience Experience of working on regulatory or risk issues Experience of working with a variety of business stakeholders Experience/knowledge in project management planning and support Insurance sector experience is desirable DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Swindon, United Kingdom Bournemouth, United Kingdom Northampton, United Kingdom Glasgow, United Kingdom London, United Kingdom As part of our Financial Crime Analytics team, you will play a hands on role in strengthening our defences against financial crime. You will use your expertise to help identify potential criminal activity and ensure we meet key money laundering and regulatory requirements, including sanctions screening and the monitoring of Politically Exposed Persons, their relatives and close associates, and other individuals who may present a higher risk. You will also be involved in manual screening activities, supporting miscellaneous requirements, contributing to new business as usual processes, and assist on projects that enhance the strength and resilience of our controls. Alongside this, you will gain exposure to introductory governance activities, where your ability to think critically, challenge existing processes, and drive continuous improvement will be highly valued. Our mission is clear and purposeful: to protect NBS and its members through effective, high quality screening while continually improving the efficiency and impact of our controls. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon, Bournemouth, Northampton, Glasgow, London office. Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Uncompromisingly Customer, whatever our role The extras you'll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires. Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Abbie Kelly and the main recruitment contact is Lorraine Ifil. Banking - but fairer, more rewarding, and for the good of society What you'll be doing You'll be joining a high performing and dedicated financial crime team, focusing on customer screening activities that help safeguard Nationwide. Your work will include using analytical tools such as SAS and Actimize to support and maintain key financial crime monitoring solutions. You'll carry out manual screening, contribute to projects, and play an active role in initiatives that strengthen our overall control environment. In addition to this, you'll provide holiday cover for list update activities across both customer and payment screening, and support tuning tasks using Fircosoft to ensure our day to day operations run smoothly. You'll develop a strong understanding of financial crime risks and recommend effective ways to mitigate them, while working closely with colleagues across the business to ensure our controls operate efficiently and deliver the right outcomes. About you As a minimum requirement you will have: Experience using Fircosoft products to carry out list management tasks and tuning through Firco MultiList Manager, Firco MultiLaws Manager and Firco Classic Practical knowledge of SAS and/or Actimize and how they support financial crime monitoring activities Proven technical and analytical skills gained within a financial crime function, along with familiarity of the tools used in customer or payment screening Recent experience working in a financial crime role involving Politically Exposed Persons (PEP), Special Interest Persons (SIP), Relatives and Close Associates (RCA), or Sanctions risks The ability to work effectively under pressure in a fast changing environment, managing a variety of tasks confidently A strong track record of accuracy, attention to detail and meeting deadlines consistently Excellent problem solving skills, with the confidence to recommend well considered solutions Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Job Info Job Identification 1646 Apply Before 01/20/2026, 11:55 PM Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB
Mar 02, 2026
Full time
Swindon, United Kingdom Bournemouth, United Kingdom Northampton, United Kingdom Glasgow, United Kingdom London, United Kingdom As part of our Financial Crime Analytics team, you will play a hands on role in strengthening our defences against financial crime. You will use your expertise to help identify potential criminal activity and ensure we meet key money laundering and regulatory requirements, including sanctions screening and the monitoring of Politically Exposed Persons, their relatives and close associates, and other individuals who may present a higher risk. You will also be involved in manual screening activities, supporting miscellaneous requirements, contributing to new business as usual processes, and assist on projects that enhance the strength and resilience of our controls. Alongside this, you will gain exposure to introductory governance activities, where your ability to think critically, challenge existing processes, and drive continuous improvement will be highly valued. Our mission is clear and purposeful: to protect NBS and its members through effective, high quality screening while continually improving the efficiency and impact of our controls. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon, Bournemouth, Northampton, Glasgow, London office. Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Uncompromisingly Customer, whatever our role The extras you'll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires. Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Abbie Kelly and the main recruitment contact is Lorraine Ifil. Banking - but fairer, more rewarding, and for the good of society What you'll be doing You'll be joining a high performing and dedicated financial crime team, focusing on customer screening activities that help safeguard Nationwide. Your work will include using analytical tools such as SAS and Actimize to support and maintain key financial crime monitoring solutions. You'll carry out manual screening, contribute to projects, and play an active role in initiatives that strengthen our overall control environment. In addition to this, you'll provide holiday cover for list update activities across both customer and payment screening, and support tuning tasks using Fircosoft to ensure our day to day operations run smoothly. You'll develop a strong understanding of financial crime risks and recommend effective ways to mitigate them, while working closely with colleagues across the business to ensure our controls operate efficiently and deliver the right outcomes. About you As a minimum requirement you will have: Experience using Fircosoft products to carry out list management tasks and tuning through Firco MultiList Manager, Firco MultiLaws Manager and Firco Classic Practical knowledge of SAS and/or Actimize and how they support financial crime monitoring activities Proven technical and analytical skills gained within a financial crime function, along with familiarity of the tools used in customer or payment screening Recent experience working in a financial crime role involving Politically Exposed Persons (PEP), Special Interest Persons (SIP), Relatives and Close Associates (RCA), or Sanctions risks The ability to work effectively under pressure in a fast changing environment, managing a variety of tasks confidently A strong track record of accuracy, attention to detail and meeting deadlines consistently Excellent problem solving skills, with the confidence to recommend well considered solutions Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Job Info Job Identification 1646 Apply Before 01/20/2026, 11:55 PM Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB
Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
Mar 02, 2026
Full time
Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
Join us at Barclays as a Specialist Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 02, 2026
Full time
Join us at Barclays as a Specialist Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 02, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Barclays Bank Plc
Great Houghton, Northamptonshire
Join us as a Fraud Customer Care Agent, where you'll be the first point of contact for our customers, offering empathetic and understanding support during challenging situations. With a passion for delivering excellent customer service, you will help protect customers from fraudulent activity, ensuring they feel valued, reassured, and secure. You'll be part of a supportive team with experienced mentors who will provide full training and ongoing guidance, ensuring you have everything you need to succeed in this critical role at Barclays. To excel in this role, you should have: • Demonstrated experience in telephony-based work, handling high call volumes and varied customer needs • Strong resilience, maintaining performance and composure under pressure • Consistent patience when managing complex or challenging interactions • High level of accuracy supported by hands on experience in detail critical tasks • Ability to learn quickly and apply new information effectively • Adaptability to change Desirable skills: • Proven fraud investigation experience, including identifying suspicious activity and mitigating risk • Skilled in supporting vulnerable customers with empathy, clarity, and appropriate safeguarding measures • Prior experience within banking or insurance environments, with strong understanding of industry standards • Previous roles in KYC and complaints handling, ensuring compliance and delivering fair customer outcomes You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. Shift pattern: Monday to Sunday 7AM to 11PM (7 hours shift 5 days per week) We are happy to consider those who can work from our Northampton site. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 02, 2026
Full time
Join us as a Fraud Customer Care Agent, where you'll be the first point of contact for our customers, offering empathetic and understanding support during challenging situations. With a passion for delivering excellent customer service, you will help protect customers from fraudulent activity, ensuring they feel valued, reassured, and secure. You'll be part of a supportive team with experienced mentors who will provide full training and ongoing guidance, ensuring you have everything you need to succeed in this critical role at Barclays. To excel in this role, you should have: • Demonstrated experience in telephony-based work, handling high call volumes and varied customer needs • Strong resilience, maintaining performance and composure under pressure • Consistent patience when managing complex or challenging interactions • High level of accuracy supported by hands on experience in detail critical tasks • Ability to learn quickly and apply new information effectively • Adaptability to change Desirable skills: • Proven fraud investigation experience, including identifying suspicious activity and mitigating risk • Skilled in supporting vulnerable customers with empathy, clarity, and appropriate safeguarding measures • Prior experience within banking or insurance environments, with strong understanding of industry standards • Previous roles in KYC and complaints handling, ensuring compliance and delivering fair customer outcomes You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. Shift pattern: Monday to Sunday 7AM to 11PM (7 hours shift 5 days per week) We are happy to consider those who can work from our Northampton site. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 02, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Go back Chesterfield Royal Hospital NHS Foundation Trust Advanced Business Intelligence Analyst The closing date is 10 March 2026 Chesterfield Royal Hospital is looking to appoint a new Advanced Business Intelligence Analyst to join the Informatics Team to support business intelligence and information requirements within the CAMHS and Child Health Care Units. This is a new role in the team and an exciting opportunity for an enthusiastic individual interested in advancing their career within Information and Business Intelligence in the NHS. As an experienced analyst you will become part of a dynamic well established Information Team. You will be driven and passionate about using latest innovations and new business technology to meet the needs of the Trust's key internal and external objectives. Main duties of the job The post-holder will have excellent communication and negotiation skills, able to build relationships with a range of stakeholders such as clinical leaders, business managers and IT professionals. The post-holder will need strong technical skills - you will be required to extract and manipulate data directly from systems using Crystal Reporting, as well as sourcing information via the data warehouse using SQL. You will need to use a range of reporting, analytical and visualisation tools - ranging from MS Excel to Tableau and SSRS. The post-holder will be a self motivated individual who has an organised and logical approach to work. You will have the ability to work under pressure using your own initiative as well as being an integral part of a busy, established team. About us Chesterfield Royal Hospital's vision is to be a first class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other. Our main hospital is on a greenfield site with abundant countryside, lovely views, beautiful landscaping and an outdoor gym - it's easy to access green space at break times which offers an opportunity to de stress. The hospital is easily accessible from the M1 and the A61 and the local train station is nearby. We are passionate about sustainable transport and offer a cycle to work scheme, as well as an electric lease car scheme open to all employees. Our staff wellbeing service provides a huge range of benefits including staff counselling, access to free financial and legal advice and various support groups, fitness classes and even a staff choir! A staff wellbeing hub including a free gym for staff to use has also now opened. Job responsibilities Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required. Additional Requirements: As part of your supporting information please include a 150 word (minimum) write up on a recent analytical visual report you created and presented and what impact it had on decision making. Person Specification Qualifications and Training Professional Qualification in a BI or Information or equivalent experience (minimum 3 years). A certificate in using Microsoft Office applications or equivalent knowledge and experience gained through any combination of alternative study, employment, or voluntary work. Microsoft Certified in the use of SQL Management Studio or equivalent knowledge and experience gained through any combination of alternative study, employment, or voluntary work. Educated to Master's degree level or ability to demonstrate equivalent level of experience Evidence of continual professional development Project management methods (Agile, Prince2) Membership of Association of professional healthcare analysts Experience Demonstrable experience of developing data visualisations using analytics tools such as Tableau, Power BI and SSRS Working in an NHS Informatics Team (minimum 3 years). Extensive experience of working in an analytical reporting environment Expert user of Microsoft Office applications and skilled in use of SQL Experience of developing complex statistical methods and applying them to large datasets Demonstrate an ability to explain technical concepts to others. Experience in modelling and forecasting software (R, PYTHON) Skills and Knowledge Highly skilled in interpreting and analysing complex information and presenting it in a simplified manner Ability to work with a broad spectrum of information from a wide range of sources presenting complex and sophisticated information in a meaningful way to increase organisational knowledge and enable evidence based decisions. Expert knowledge of and a strong interest in Healthcare Analytics Excellent understanding of business requirements for information, including performance management requirements Highly developed skills in analysing and investigating key performance information. Highly skilled in communicating a range of complex informatics and statistical issues to a varied audience Able to act as an expert in field of data capture, manipulation and dissemination. Ability to manipulate data from a variety of sources and present in the most appropriate format Capacity to quickly develop good working knowledge of unfamiliar or new information systems. Excellent understanding of national data quality issues and approaches taken to improve quality Expert understanding of a range of data collection methods and analytical tools and techniques (such as R, Python etc), and their application in the NHS. Personal Attributes Passionate about the use of business intelligence in the NHS Hypothesis driven thinking to form and shape solutions to problems The motivation and ability to solve complex problems. Logical approach to tasks. Energetic and confident communicator able to build relationships with colleagues at all levels Able to successfully work under tight project deadlines. Measures own success on stakeholder feedback Demonstrates our Proud to CARE Values Compassion, Ambition, Respect and Encouragement Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Chesterfield Royal Hospital NHS Foundation Trust
Mar 02, 2026
Full time
Go back Chesterfield Royal Hospital NHS Foundation Trust Advanced Business Intelligence Analyst The closing date is 10 March 2026 Chesterfield Royal Hospital is looking to appoint a new Advanced Business Intelligence Analyst to join the Informatics Team to support business intelligence and information requirements within the CAMHS and Child Health Care Units. This is a new role in the team and an exciting opportunity for an enthusiastic individual interested in advancing their career within Information and Business Intelligence in the NHS. As an experienced analyst you will become part of a dynamic well established Information Team. You will be driven and passionate about using latest innovations and new business technology to meet the needs of the Trust's key internal and external objectives. Main duties of the job The post-holder will have excellent communication and negotiation skills, able to build relationships with a range of stakeholders such as clinical leaders, business managers and IT professionals. The post-holder will need strong technical skills - you will be required to extract and manipulate data directly from systems using Crystal Reporting, as well as sourcing information via the data warehouse using SQL. You will need to use a range of reporting, analytical and visualisation tools - ranging from MS Excel to Tableau and SSRS. The post-holder will be a self motivated individual who has an organised and logical approach to work. You will have the ability to work under pressure using your own initiative as well as being an integral part of a busy, established team. About us Chesterfield Royal Hospital's vision is to be a first class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other. Our main hospital is on a greenfield site with abundant countryside, lovely views, beautiful landscaping and an outdoor gym - it's easy to access green space at break times which offers an opportunity to de stress. The hospital is easily accessible from the M1 and the A61 and the local train station is nearby. We are passionate about sustainable transport and offer a cycle to work scheme, as well as an electric lease car scheme open to all employees. Our staff wellbeing service provides a huge range of benefits including staff counselling, access to free financial and legal advice and various support groups, fitness classes and even a staff choir! A staff wellbeing hub including a free gym for staff to use has also now opened. Job responsibilities Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required. Additional Requirements: As part of your supporting information please include a 150 word (minimum) write up on a recent analytical visual report you created and presented and what impact it had on decision making. Person Specification Qualifications and Training Professional Qualification in a BI or Information or equivalent experience (minimum 3 years). A certificate in using Microsoft Office applications or equivalent knowledge and experience gained through any combination of alternative study, employment, or voluntary work. Microsoft Certified in the use of SQL Management Studio or equivalent knowledge and experience gained through any combination of alternative study, employment, or voluntary work. Educated to Master's degree level or ability to demonstrate equivalent level of experience Evidence of continual professional development Project management methods (Agile, Prince2) Membership of Association of professional healthcare analysts Experience Demonstrable experience of developing data visualisations using analytics tools such as Tableau, Power BI and SSRS Working in an NHS Informatics Team (minimum 3 years). Extensive experience of working in an analytical reporting environment Expert user of Microsoft Office applications and skilled in use of SQL Experience of developing complex statistical methods and applying them to large datasets Demonstrate an ability to explain technical concepts to others. Experience in modelling and forecasting software (R, PYTHON) Skills and Knowledge Highly skilled in interpreting and analysing complex information and presenting it in a simplified manner Ability to work with a broad spectrum of information from a wide range of sources presenting complex and sophisticated information in a meaningful way to increase organisational knowledge and enable evidence based decisions. Expert knowledge of and a strong interest in Healthcare Analytics Excellent understanding of business requirements for information, including performance management requirements Highly developed skills in analysing and investigating key performance information. Highly skilled in communicating a range of complex informatics and statistical issues to a varied audience Able to act as an expert in field of data capture, manipulation and dissemination. Ability to manipulate data from a variety of sources and present in the most appropriate format Capacity to quickly develop good working knowledge of unfamiliar or new information systems. Excellent understanding of national data quality issues and approaches taken to improve quality Expert understanding of a range of data collection methods and analytical tools and techniques (such as R, Python etc), and their application in the NHS. Personal Attributes Passionate about the use of business intelligence in the NHS Hypothesis driven thinking to form and shape solutions to problems The motivation and ability to solve complex problems. Logical approach to tasks. Energetic and confident communicator able to build relationships with colleagues at all levels Able to successfully work under tight project deadlines. Measures own success on stakeholder feedback Demonstrates our Proud to CARE Values Compassion, Ambition, Respect and Encouragement Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Chesterfield Royal Hospital NHS Foundation Trust
At OFG, we work smarter so you can spend more time doing what makes you happy! Position: KS3 Nurture Teacher Location: Baston House School, Bromley, Kent BR2 7AB Salary: Up to £46,000.00 per annum (dependant on experience, not pro rata) Hours: 37.5 hours per week Monday to Friday 8.30am - 4.30pm Contract: Permanent Term Time Only Start: April 2026 UK applicants only. This role does not offer sponsorship. Are you a creative and dedicated teacher who wants to make a real difference? Baston House School, part of Options Autism within the Outcomes First Group, is seeking a KS3 Nurture Teacher to support and inspire our Key Stage 3 students, helping them grow academically, socially, and emotionally. About the Role You will lead a small Key Stage 3 nurture class, delivering a broad, balanced curriculum tailored to individual EHCPs while promoting life skills, emotional regulation, communication, and independence. You will be part of a multidisciplinary team-including speech and language therapists, occupational therapists, behaviour analysts, and pastoral staff-working together to remove barriers to learning and ensure every pupil feels valued and supported. Key Responsibilities Plan and deliver engaging, differentiated lessons tailored to individual EHCPs Create a safe, structured, and nurturing learning environment Promote pupil wellbeing, confidence, and emotional development alongside academic progress Use a range of teaching strategies and assistive technologies to meet individual needs Monitor, assess, and report on pupil progress using school systems Work closely with parents/carers and external professionals to provide holistic support Participate in school life, including staff meetings, CPD, and school events Maintain accurate records of behaviour, incidents, and pupil progress Contribute to curriculum planning and policy development as required About You We're looking for someone who is: Qualified: UK QTS or equivalent, with a relevant degree Experienced: Strong understanding of SEN, including ASC, learning difficulties, and complex needs Compassionate & Resilient: Able to build trusting relationships with pupils who may have faced significant challenges Collaborative: A clear communicator who thrives in a team environment Creative & Flexible: You'll need to adapt and innovate to meet individual needs About Us Baston House School is an independent day specialist school in Bromley, Kent, supporting children and young people aged 5-19 with Autism Spectrum Conditions (ASC) and associated needs. The school provides a safe, inclusive, and supportive environment where pupils are fully included in all aspects of school life. Our focus is on developing academic skills, social understanding, emotional wellbeing, and independence, enabling each pupil to achieve positive outcomes and prepare for their next steps. By fostering a strong sense of community and personalised learning, Baston House ensures every pupil is valued, supported, and empowered to reach their full potential. For over 19 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Mar 02, 2026
Full time
At OFG, we work smarter so you can spend more time doing what makes you happy! Position: KS3 Nurture Teacher Location: Baston House School, Bromley, Kent BR2 7AB Salary: Up to £46,000.00 per annum (dependant on experience, not pro rata) Hours: 37.5 hours per week Monday to Friday 8.30am - 4.30pm Contract: Permanent Term Time Only Start: April 2026 UK applicants only. This role does not offer sponsorship. Are you a creative and dedicated teacher who wants to make a real difference? Baston House School, part of Options Autism within the Outcomes First Group, is seeking a KS3 Nurture Teacher to support and inspire our Key Stage 3 students, helping them grow academically, socially, and emotionally. About the Role You will lead a small Key Stage 3 nurture class, delivering a broad, balanced curriculum tailored to individual EHCPs while promoting life skills, emotional regulation, communication, and independence. You will be part of a multidisciplinary team-including speech and language therapists, occupational therapists, behaviour analysts, and pastoral staff-working together to remove barriers to learning and ensure every pupil feels valued and supported. Key Responsibilities Plan and deliver engaging, differentiated lessons tailored to individual EHCPs Create a safe, structured, and nurturing learning environment Promote pupil wellbeing, confidence, and emotional development alongside academic progress Use a range of teaching strategies and assistive technologies to meet individual needs Monitor, assess, and report on pupil progress using school systems Work closely with parents/carers and external professionals to provide holistic support Participate in school life, including staff meetings, CPD, and school events Maintain accurate records of behaviour, incidents, and pupil progress Contribute to curriculum planning and policy development as required About You We're looking for someone who is: Qualified: UK QTS or equivalent, with a relevant degree Experienced: Strong understanding of SEN, including ASC, learning difficulties, and complex needs Compassionate & Resilient: Able to build trusting relationships with pupils who may have faced significant challenges Collaborative: A clear communicator who thrives in a team environment Creative & Flexible: You'll need to adapt and innovate to meet individual needs About Us Baston House School is an independent day specialist school in Bromley, Kent, supporting children and young people aged 5-19 with Autism Spectrum Conditions (ASC) and associated needs. The school provides a safe, inclusive, and supportive environment where pupils are fully included in all aspects of school life. Our focus is on developing academic skills, social understanding, emotional wellbeing, and independence, enabling each pupil to achieve positive outcomes and prepare for their next steps. By fostering a strong sense of community and personalised learning, Baston House ensures every pupil is valued, supported, and empowered to reach their full potential. For over 19 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Security Continuous Monitoring Oversight Establish and lead BCG's first enterprise-wide Cybersecurity Continuous Monitoring (CSCM) program, ensuring continuous visibility into system, endpoint, network, and cloud activity. Define and implement governance models, including ownership of monitoring metrics (e.g., MTTD, MTTR, false positive rate, coverage completeness). Stand up monitoring processes and integrate telemetry sources across SIEM, EDR, identity, network, and cloud platforms. Ensure monitoring outputs are actionable, enriching detection and response activities and informing risk and compliance stakeholders. Technical Architecture & Integration Design and implement a continuous monitoring reference architecture, leveraging SIEM, SOAR, UEBA, and threat intelligence. Establish enterprise logging standards covering log coverage, retention, encryption, access, and integrity requirements. Drive automation of monitoring workflows and correlation logic to reduce dwell time and improve detection accuracy. Collaborate with threat intelligence teams to ensure real-time enrichment of event data and alignment with MITRE ATT&CK adversary tactics. Program & Capability Development Build the CCM capability from the ground up, defining the operating model, reporting cadence, and engagement with SOC, risk, and compliance. Develop and track KPIs, ensuring CCM effectiveness is measurable and communicated to senior stakeholders. Prioritize creation of top 5-10 operational dashboards and reports that provide critical enterprise visibility. Mature the function from initial operational capability (M1) toward advanced maturity, embedding continuous improvement cycles. STRATEGIC LEADERSHIP Serve as the founding leader for the CCM function, creating the strategy, roadmap, and tactical build plan. Partner with enterprise stakeholders across IT, Risk, and Security to align monitoring with business risk tolerance and resilience objectives. Influence senior leaders by translating technical telemetry insights into business-relevant intelligence. Build, inspire, and retain a high-performing team of analysts and engineers over time, leveraging both full-time staff and contractors. Advise senior leadership (via SecOPS) on monitoring-driven insights, risks, and mitigation recommendations. What You'll Bring Bachelor's degree (or equivalent). Master's preferred. 10+ years in cybersecurity operations, with at least 5 years in security monitoring, SOC leadership, or equivalent detection & response functions. Proven track record of building or maturing monitoring capabilities (SIEM, SOAR, telemetry pipelines, UEBA, threat intel integration). Knowledge of log ingestion, normalization, correlation, and enrichment processes. Familiarity with leading monitoring technologies: Splunk, DataDog, Microsoft Defender, CrowdStrike Falcon, Azure/AWS/GCP telemetry, threat intelligence platforms. Expertise in metrics-driven monitoring: defining, tracking, and reporting MTTD, MTTR, false positive rates, and coverage completeness. Familiarity with frameworks like NIST CSF, MITRE ATT&CK, and ISO 27001, with experience applying these to monitoring. Experience in threat hunting, anomaly detection, and behavioral analytics. Strong leadership skills: able to recruit, mentor, and develop a high-performing team in a newly established function. Executive presence: able to present complex monitoring data and risks to senior leadership in clear, concise business terms. Additional info COMPETENCIES: Director, Cybersecurity Continuous Monitoring Leads a critical security function with measurable business impact. Establishes foundational capabilities, manages delivery, and develops a growing team to support BCG's enterprise security posture. Technical & Functional Expertise Develops and executes the continuous monitoring strategy, aligned to enterprise security goals and SecOPS direction. Demonstrates deep technical expertise in telemetry ingestion, SIEM/SOAR integration, log management, and threat intelligence enrichment. Serves as a recognized expert in monitoring and detection, providing guidance to peers and influencing related security domains. Codifies monitoring practices and standards into repeatable processes and playbooks, reducing reliance on ad hoc approaches. Evaluates and pilots emerging monitoring technologies; ensures adoption of digital tools to scale efficiency and coverage. Problem Solving & Insight Frames monitoring and detection challenges in business-relevant terms (risk, resilience, compliance). Uses data-driven methods (metrics such as MTTD, MTTR, false positives) to identify control gaps and inform improvements. Translates complex monitoring outputs into actionable insights for stakeholders across IT, Risk, and Security. Innovates in detection methodologies, leveraging behavioral analytics, anomaly detection, and adversary simulations. Acts as a problem-solver during incidents, ensuring monitoring outputs guide rapid containment and response. Effectiveness & Value Creation Leads the build-out of the CCM function from the ground up, establishing governance, processes, and reporting. Structures, plans, and executes monitoring programs and initiatives, balancing near-term needs with long-term maturity goals. Delivers measurable outcomes (visibility, faster detection, reduced dwell time) that directly enhance business resilience. Proactively manages resources, balancing full-time staff and contractors to deliver capability within deadlines. Prioritizes actions with the highest impact on reducing enterprise cyber risk. Role Model Operates with integrity, safeguarding BCG and client data through responsible monitoring practices. Promotes a culture of transparency, accountability, and data-driven decision-making in the team. Demonstrates perseverance and adaptability in building a new function with high visibility and expectations. Creates an inclusive working environment that values diverse technical and analytical perspectives. Leads by example, modeling sustainable workload practices even under incident-driven pressure. Communication, Presence & Influence Develops and delivers clear dashboards, reports, and executive communications on monitoring outputs. Shapes perspectives by translating technical monitoring metrics into risk- and business-relevant insights. Communicates effectively across technical and non-technical audiences, ensuring alignment with IT and business leaders. Leads conversations in operational reviews, incident post-mortems, and governance forums. Encourages open dialogue within the team, and fosters credibility with cross-functional partners. Teaming & Collaboration Builds strong partnerships with SOC, Offensive Security, IT Operations, and Security Architecture teams. Develops productive relationships across regions and business units to expand telemetry coverage. Works collaboratively with compliance, risk, and audit to align monitoring with enterprise governance. Anticipates and manages conflicts in data ownership, tool coverage, and priorities, resolving them constructively. Promotes knowledge-sharing across security teams, reducing silos and strengthening collective defense. People Development & Leadership Defines the vision and purpose of the CCM function, instilling clarity and purpose for the team. Coaches and mentors analysts, engineers, and contractors to expand monitoring expertise. Provides stretch opportunities for team members to develop technical and leadership skills. Balances empowerment and oversight - ensuring autonomy in monitoring activities while maintaining governance discipline. Leads quality team meetings, defines clear objectives, and ensures alignment to SecOPS priorities. Provides frequent developmental feedback, fostering a culture of continuous learning and improvement. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws click apply for full job details
Mar 01, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Security Continuous Monitoring Oversight Establish and lead BCG's first enterprise-wide Cybersecurity Continuous Monitoring (CSCM) program, ensuring continuous visibility into system, endpoint, network, and cloud activity. Define and implement governance models, including ownership of monitoring metrics (e.g., MTTD, MTTR, false positive rate, coverage completeness). Stand up monitoring processes and integrate telemetry sources across SIEM, EDR, identity, network, and cloud platforms. Ensure monitoring outputs are actionable, enriching detection and response activities and informing risk and compliance stakeholders. Technical Architecture & Integration Design and implement a continuous monitoring reference architecture, leveraging SIEM, SOAR, UEBA, and threat intelligence. Establish enterprise logging standards covering log coverage, retention, encryption, access, and integrity requirements. Drive automation of monitoring workflows and correlation logic to reduce dwell time and improve detection accuracy. Collaborate with threat intelligence teams to ensure real-time enrichment of event data and alignment with MITRE ATT&CK adversary tactics. Program & Capability Development Build the CCM capability from the ground up, defining the operating model, reporting cadence, and engagement with SOC, risk, and compliance. Develop and track KPIs, ensuring CCM effectiveness is measurable and communicated to senior stakeholders. Prioritize creation of top 5-10 operational dashboards and reports that provide critical enterprise visibility. Mature the function from initial operational capability (M1) toward advanced maturity, embedding continuous improvement cycles. STRATEGIC LEADERSHIP Serve as the founding leader for the CCM function, creating the strategy, roadmap, and tactical build plan. Partner with enterprise stakeholders across IT, Risk, and Security to align monitoring with business risk tolerance and resilience objectives. Influence senior leaders by translating technical telemetry insights into business-relevant intelligence. Build, inspire, and retain a high-performing team of analysts and engineers over time, leveraging both full-time staff and contractors. Advise senior leadership (via SecOPS) on monitoring-driven insights, risks, and mitigation recommendations. What You'll Bring Bachelor's degree (or equivalent). Master's preferred. 10+ years in cybersecurity operations, with at least 5 years in security monitoring, SOC leadership, or equivalent detection & response functions. Proven track record of building or maturing monitoring capabilities (SIEM, SOAR, telemetry pipelines, UEBA, threat intel integration). Knowledge of log ingestion, normalization, correlation, and enrichment processes. Familiarity with leading monitoring technologies: Splunk, DataDog, Microsoft Defender, CrowdStrike Falcon, Azure/AWS/GCP telemetry, threat intelligence platforms. Expertise in metrics-driven monitoring: defining, tracking, and reporting MTTD, MTTR, false positive rates, and coverage completeness. Familiarity with frameworks like NIST CSF, MITRE ATT&CK, and ISO 27001, with experience applying these to monitoring. Experience in threat hunting, anomaly detection, and behavioral analytics. Strong leadership skills: able to recruit, mentor, and develop a high-performing team in a newly established function. Executive presence: able to present complex monitoring data and risks to senior leadership in clear, concise business terms. Additional info COMPETENCIES: Director, Cybersecurity Continuous Monitoring Leads a critical security function with measurable business impact. Establishes foundational capabilities, manages delivery, and develops a growing team to support BCG's enterprise security posture. Technical & Functional Expertise Develops and executes the continuous monitoring strategy, aligned to enterprise security goals and SecOPS direction. Demonstrates deep technical expertise in telemetry ingestion, SIEM/SOAR integration, log management, and threat intelligence enrichment. Serves as a recognized expert in monitoring and detection, providing guidance to peers and influencing related security domains. Codifies monitoring practices and standards into repeatable processes and playbooks, reducing reliance on ad hoc approaches. Evaluates and pilots emerging monitoring technologies; ensures adoption of digital tools to scale efficiency and coverage. Problem Solving & Insight Frames monitoring and detection challenges in business-relevant terms (risk, resilience, compliance). Uses data-driven methods (metrics such as MTTD, MTTR, false positives) to identify control gaps and inform improvements. Translates complex monitoring outputs into actionable insights for stakeholders across IT, Risk, and Security. Innovates in detection methodologies, leveraging behavioral analytics, anomaly detection, and adversary simulations. Acts as a problem-solver during incidents, ensuring monitoring outputs guide rapid containment and response. Effectiveness & Value Creation Leads the build-out of the CCM function from the ground up, establishing governance, processes, and reporting. Structures, plans, and executes monitoring programs and initiatives, balancing near-term needs with long-term maturity goals. Delivers measurable outcomes (visibility, faster detection, reduced dwell time) that directly enhance business resilience. Proactively manages resources, balancing full-time staff and contractors to deliver capability within deadlines. Prioritizes actions with the highest impact on reducing enterprise cyber risk. Role Model Operates with integrity, safeguarding BCG and client data through responsible monitoring practices. Promotes a culture of transparency, accountability, and data-driven decision-making in the team. Demonstrates perseverance and adaptability in building a new function with high visibility and expectations. Creates an inclusive working environment that values diverse technical and analytical perspectives. Leads by example, modeling sustainable workload practices even under incident-driven pressure. Communication, Presence & Influence Develops and delivers clear dashboards, reports, and executive communications on monitoring outputs. Shapes perspectives by translating technical monitoring metrics into risk- and business-relevant insights. Communicates effectively across technical and non-technical audiences, ensuring alignment with IT and business leaders. Leads conversations in operational reviews, incident post-mortems, and governance forums. Encourages open dialogue within the team, and fosters credibility with cross-functional partners. Teaming & Collaboration Builds strong partnerships with SOC, Offensive Security, IT Operations, and Security Architecture teams. Develops productive relationships across regions and business units to expand telemetry coverage. Works collaboratively with compliance, risk, and audit to align monitoring with enterprise governance. Anticipates and manages conflicts in data ownership, tool coverage, and priorities, resolving them constructively. Promotes knowledge-sharing across security teams, reducing silos and strengthening collective defense. People Development & Leadership Defines the vision and purpose of the CCM function, instilling clarity and purpose for the team. Coaches and mentors analysts, engineers, and contractors to expand monitoring expertise. Provides stretch opportunities for team members to develop technical and leadership skills. Balances empowerment and oversight - ensuring autonomy in monitoring activities while maintaining governance discipline. Leads quality team meetings, defines clear objectives, and ensures alignment to SecOPS priorities. Provides frequent developmental feedback, fostering a culture of continuous learning and improvement. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws click apply for full job details
At OFG, we work smarter so you can spend more time doing what makes you happy! Position: KS3 Nurture Teacher Location: Baston House School, Bromley, Kent BR2 7AB Salary: Up to £46,000.00 per annum (dependant on experience, not pro rata) Hours: 37.5 hours per week Monday to Friday 8.30am - 4.30pm Contract: Permanent Term Time Only Start: April 2026 UK applicants only. This role does not offer sponsorship. Are you a creative and dedicated teacher who wants to make a real difference? Baston House School, part of Options Autism within the Outcomes First Group, is seeking a KS3 Nurture Teacher to support and inspire our Key Stage 3 students, helping them grow academically, socially, and emotionally. About the Role You will lead a small Key Stage 3 nurture class, delivering a broad, balanced curriculum tailored to individual EHCPs while promoting life skills, emotional regulation, communication, and independence. You will be part of a multidisciplinary team-including speech and language therapists, occupational therapists, behaviour analysts, and pastoral staff-working together to remove barriers to learning and ensure every pupil feels valued and supported. Key Responsibilities Plan and deliver engaging, differentiated lessons tailored to individual EHCPs Create a safe, structured, and nurturing learning environment Promote pupil wellbeing, confidence, and emotional development alongside academic progress Use a range of teaching strategies and assistive technologies to meet individual needs Monitor, assess, and report on pupil progress using school systems Work closely with parents/carers and external professionals to provide holistic support Participate in school life, including staff meetings, CPD, and school events Maintain accurate records of behaviour, incidents, and pupil progress Contribute to curriculum planning and policy development as required About You We're looking for someone who is: Qualified: UK QTS or equivalent, with a relevant degree Experienced: Strong understanding of SEN, including ASC, learning difficulties, and complex needs Compassionate & Resilient: Able to build trusting relationships with pupils who may have faced significant challenges Collaborative: A clear communicator who thrives in a team environment Creative & Flexible: You'll need to adapt and innovate to meet individual needs About Us Baston House School is an independent day specialist school in Bromley, Kent, supporting children and young people aged 5-19 with Autism Spectrum Conditions (ASC) and associated needs. The school provides a safe, inclusive, and supportive environment where pupils are fully included in all aspects of school life. Our focus is on developing academic skills, social understanding, emotional wellbeing, and independence, enabling each pupil to achieve positive outcomes and prepare for their next steps. By fostering a strong sense of community and personalised learning, Baston House ensures every pupil is valued, supported, and empowered to reach their full potential. For over 19 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Mar 01, 2026
Full time
At OFG, we work smarter so you can spend more time doing what makes you happy! Position: KS3 Nurture Teacher Location: Baston House School, Bromley, Kent BR2 7AB Salary: Up to £46,000.00 per annum (dependant on experience, not pro rata) Hours: 37.5 hours per week Monday to Friday 8.30am - 4.30pm Contract: Permanent Term Time Only Start: April 2026 UK applicants only. This role does not offer sponsorship. Are you a creative and dedicated teacher who wants to make a real difference? Baston House School, part of Options Autism within the Outcomes First Group, is seeking a KS3 Nurture Teacher to support and inspire our Key Stage 3 students, helping them grow academically, socially, and emotionally. About the Role You will lead a small Key Stage 3 nurture class, delivering a broad, balanced curriculum tailored to individual EHCPs while promoting life skills, emotional regulation, communication, and independence. You will be part of a multidisciplinary team-including speech and language therapists, occupational therapists, behaviour analysts, and pastoral staff-working together to remove barriers to learning and ensure every pupil feels valued and supported. Key Responsibilities Plan and deliver engaging, differentiated lessons tailored to individual EHCPs Create a safe, structured, and nurturing learning environment Promote pupil wellbeing, confidence, and emotional development alongside academic progress Use a range of teaching strategies and assistive technologies to meet individual needs Monitor, assess, and report on pupil progress using school systems Work closely with parents/carers and external professionals to provide holistic support Participate in school life, including staff meetings, CPD, and school events Maintain accurate records of behaviour, incidents, and pupil progress Contribute to curriculum planning and policy development as required About You We're looking for someone who is: Qualified: UK QTS or equivalent, with a relevant degree Experienced: Strong understanding of SEN, including ASC, learning difficulties, and complex needs Compassionate & Resilient: Able to build trusting relationships with pupils who may have faced significant challenges Collaborative: A clear communicator who thrives in a team environment Creative & Flexible: You'll need to adapt and innovate to meet individual needs About Us Baston House School is an independent day specialist school in Bromley, Kent, supporting children and young people aged 5-19 with Autism Spectrum Conditions (ASC) and associated needs. The school provides a safe, inclusive, and supportive environment where pupils are fully included in all aspects of school life. Our focus is on developing academic skills, social understanding, emotional wellbeing, and independence, enabling each pupil to achieve positive outcomes and prepare for their next steps. By fostering a strong sense of community and personalised learning, Baston House ensures every pupil is valued, supported, and empowered to reach their full potential. For over 19 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Welcome to Hastings Direct We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.We provide insurance for over four million customers, but we know there's even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge.We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company.Pricing is more than just a number - it's a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics. Role overview As Head of Car Risk Pricing, you'll shape and deliver our underwriting risk pricing strategy, ensuring profitable growth, fair value for customers, and full regulatory compliance.Our Pricing, Data and Analytics community value curiosity, collaboration, and constructive challenge. We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change.You'll be leading a high-performing pricing function of senior managers, managers and analysts- combining insurance expertise with advanced analytics to achieve some ambitious outcomes! Skills we would like you to have: Proven leadership experience running a pricing function in a fast-paced trading environment; general insurance background desirable (motor preferred) but not essential Strong technical expertise in pricing methodologies and analytics, with the ability to translate complex data and modelling outputs into actionable business strategies Commercially driven , balancing competing demands to deliver business value in a dynamic market Strategic thinker who sets a clear vision and delivers at pace; comfortable with test-and-learn and course correction Excellent stakeholder management and communication skills across lean, agile organisations Experience we would like you to have Strategy & Delivery Own and execute the end-to-end risk pricing strategy for Car insurance. Keeping ahead of market, technology, consumer, and regulatory trends to ensure pricing decisions meet commercial objectives and deliver fair value and good customer outcomes Leadership Lead and develop a high-performing team of pricing specialists, fostering a culture of collaboration, innovation, and excellence. Building clear ownership, operating rhythm, and talent pipelines to drive measurable outcomes Throughput & Impact Increase the cadence of price changes and clearly evidence value creation through improved loss ratios and competitive positioning. Communicating complex pricing insights and recommendations to senior stakeholders, influencing strategic decisions Innovation & Infrastructure Champion the use of advanced analytics and modern techniques to enhance pricing accuracy and efficiency. Modernise pricing infrastructure, processes, and evaluation methods to identify and remove subsidies faster than competitorsAs a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey.We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website. Benefits: in addition to a competitive salary and £6k car allowance you will also receive Flexible working -we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 5 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need.Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:06/02/2026and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Mar 01, 2026
Full time
Welcome to Hastings Direct We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.We provide insurance for over four million customers, but we know there's even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge.We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company.Pricing is more than just a number - it's a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics. Role overview As Head of Car Risk Pricing, you'll shape and deliver our underwriting risk pricing strategy, ensuring profitable growth, fair value for customers, and full regulatory compliance.Our Pricing, Data and Analytics community value curiosity, collaboration, and constructive challenge. We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change.You'll be leading a high-performing pricing function of senior managers, managers and analysts- combining insurance expertise with advanced analytics to achieve some ambitious outcomes! Skills we would like you to have: Proven leadership experience running a pricing function in a fast-paced trading environment; general insurance background desirable (motor preferred) but not essential Strong technical expertise in pricing methodologies and analytics, with the ability to translate complex data and modelling outputs into actionable business strategies Commercially driven , balancing competing demands to deliver business value in a dynamic market Strategic thinker who sets a clear vision and delivers at pace; comfortable with test-and-learn and course correction Excellent stakeholder management and communication skills across lean, agile organisations Experience we would like you to have Strategy & Delivery Own and execute the end-to-end risk pricing strategy for Car insurance. Keeping ahead of market, technology, consumer, and regulatory trends to ensure pricing decisions meet commercial objectives and deliver fair value and good customer outcomes Leadership Lead and develop a high-performing team of pricing specialists, fostering a culture of collaboration, innovation, and excellence. Building clear ownership, operating rhythm, and talent pipelines to drive measurable outcomes Throughput & Impact Increase the cadence of price changes and clearly evidence value creation through improved loss ratios and competitive positioning. Communicating complex pricing insights and recommendations to senior stakeholders, influencing strategic decisions Innovation & Infrastructure Champion the use of advanced analytics and modern techniques to enhance pricing accuracy and efficiency. Modernise pricing infrastructure, processes, and evaluation methods to identify and remove subsidies faster than competitorsAs a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey.We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website. Benefits: in addition to a competitive salary and £6k car allowance you will also receive Flexible working -we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 5 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need.Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:06/02/2026and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Calling all Teaching Assistants, Learning Support Assistants and Nursery Workers Are you looking to build a promising career in Special Educational Needs? Would you like access toa wide range of fully funded qualification and training opportunities? Do you have a passion for helping others and want to learn more about supporting autistic children? If this sounds like you, at Jigsaw School we have a fantastic opportunity for enthusiastic and motivated individuals with an interest inbehaviourally based teaching to join our team! Working one to one with pupils within small classes and in groups, you will design, plan and deliver teaching sessions to encourage pupils learning and progression as well as improve their social and emotional development. You will receive extensive training in strategies and interventions that encourage positive outcomes and development of our pupils as well as receiving support and regular supervision from some of the UKs leading and internationally recognised Behaviour Analytic experts. All whilst making a real difference to the lives of autistic young people. Benefits of a Teaching Role at Jigsaw School £1000 joining bonus and Regularpay progression Career advancementopportunities to senior roles such as Lead Teacher and Class Supervisor An impressive range of fully funded trainingpathways Opportunity to work alongside a multidisciplinary team of behaviour analysts, speech & language therapists and occupational therapists Term timeonly working Free Parking or Transport from Guildford and Cranleigh to school and back each day Company benefits including pension scheme, performance related bonus scheme, annual salary progression, staff recognition days, High Street discount platform and a comprehensive wellbeing and employee assistance programme Training & Development Opportunities Access to a wide range of Education & Childcare courses including RQF CACHE Level 2, 3 & 4 in Early Years, Learning Difficulties and Teaching & Learning Behaviour analysis specific qualifications including CABAS teaching ranks, Certification with the UK Society for Behaviour Analysis (UKBA(Cert) & UKiBA (Cert and the 40-hour Registered Behaviour Technician (RBT) course Masters qualification in (High Incidence & Disabilities) and/or (Behaviour Analysis) PROACT SCIPr UK Behaviour Management and Instructor Training Support, mentorship and regular supervision from some of the UKs leading and internationally recognised ABA Experts Extensive and regular industry training in First Aid, Safeguarding, Emergency Medication, Behaviour Support, Personal Care, Autism, Leadership & Line Management to name a few Opportunities to broaden your skills and join different committees and working groups relating to Mental Health, Staff Voice, ED&I, Ethics, Emergency Medical Response and much more Responsibilities of the role Working 1 to 1 within small classes encouraging pupils learning and progression as well as improving their social and emotional development. Providing teaching and support to our pupils, following individualised curriculum plans Preparing and delivering lessons and activities, focusing largely on communication and life skills Contributing to research and undertaking training to support your personal development Supporting pupils participation in trips, applying theory-based learning to practice Assisting with breaktime duties including playground support and snack times To be successful in this role you will need: Professional, personal or voluntary experience of working with children and disabilities Minimum Grade C/4 GCSE in English Language & Maths or equivalent Confident working with pupils with a high level of need which may include dysregulated behaviours Confident supporting others with personal/intimate care where required Ability to remain calm in high pressure situations Commitment to our regular and ongoing professional development programme and training A positive, can-do attitude Salary: £26458 FTE (£23,000 PA Pro rata - based on 36.75 hours per week term time only) Contract terms: Monday, Wednesday, Thursday: 8:45am-4:45pm, Tuesday: 8:45am-5:30pm, Friday 8:45am-4:30pm Term time Only Part Time working options can be considered We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all staff and volunteers to share this commitment. All successful candidates will be subject to a satisfactory Enhanced Disclosure from the Disclosure and Barring Service (DBS) Please Note: This role is also known as Trainee CABAS Teacher, Trainee SEN Teacher, SEN Behaviour Analyst and SEN Teaching Assistant JBRP1_UKTJ
Mar 01, 2026
Full time
Calling all Teaching Assistants, Learning Support Assistants and Nursery Workers Are you looking to build a promising career in Special Educational Needs? Would you like access toa wide range of fully funded qualification and training opportunities? Do you have a passion for helping others and want to learn more about supporting autistic children? If this sounds like you, at Jigsaw School we have a fantastic opportunity for enthusiastic and motivated individuals with an interest inbehaviourally based teaching to join our team! Working one to one with pupils within small classes and in groups, you will design, plan and deliver teaching sessions to encourage pupils learning and progression as well as improve their social and emotional development. You will receive extensive training in strategies and interventions that encourage positive outcomes and development of our pupils as well as receiving support and regular supervision from some of the UKs leading and internationally recognised Behaviour Analytic experts. All whilst making a real difference to the lives of autistic young people. Benefits of a Teaching Role at Jigsaw School £1000 joining bonus and Regularpay progression Career advancementopportunities to senior roles such as Lead Teacher and Class Supervisor An impressive range of fully funded trainingpathways Opportunity to work alongside a multidisciplinary team of behaviour analysts, speech & language therapists and occupational therapists Term timeonly working Free Parking or Transport from Guildford and Cranleigh to school and back each day Company benefits including pension scheme, performance related bonus scheme, annual salary progression, staff recognition days, High Street discount platform and a comprehensive wellbeing and employee assistance programme Training & Development Opportunities Access to a wide range of Education & Childcare courses including RQF CACHE Level 2, 3 & 4 in Early Years, Learning Difficulties and Teaching & Learning Behaviour analysis specific qualifications including CABAS teaching ranks, Certification with the UK Society for Behaviour Analysis (UKBA(Cert) & UKiBA (Cert and the 40-hour Registered Behaviour Technician (RBT) course Masters qualification in (High Incidence & Disabilities) and/or (Behaviour Analysis) PROACT SCIPr UK Behaviour Management and Instructor Training Support, mentorship and regular supervision from some of the UKs leading and internationally recognised ABA Experts Extensive and regular industry training in First Aid, Safeguarding, Emergency Medication, Behaviour Support, Personal Care, Autism, Leadership & Line Management to name a few Opportunities to broaden your skills and join different committees and working groups relating to Mental Health, Staff Voice, ED&I, Ethics, Emergency Medical Response and much more Responsibilities of the role Working 1 to 1 within small classes encouraging pupils learning and progression as well as improving their social and emotional development. Providing teaching and support to our pupils, following individualised curriculum plans Preparing and delivering lessons and activities, focusing largely on communication and life skills Contributing to research and undertaking training to support your personal development Supporting pupils participation in trips, applying theory-based learning to practice Assisting with breaktime duties including playground support and snack times To be successful in this role you will need: Professional, personal or voluntary experience of working with children and disabilities Minimum Grade C/4 GCSE in English Language & Maths or equivalent Confident working with pupils with a high level of need which may include dysregulated behaviours Confident supporting others with personal/intimate care where required Ability to remain calm in high pressure situations Commitment to our regular and ongoing professional development programme and training A positive, can-do attitude Salary: £26458 FTE (£23,000 PA Pro rata - based on 36.75 hours per week term time only) Contract terms: Monday, Wednesday, Thursday: 8:45am-4:45pm, Tuesday: 8:45am-5:30pm, Friday 8:45am-4:30pm Term time Only Part Time working options can be considered We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all staff and volunteers to share this commitment. All successful candidates will be subject to a satisfactory Enhanced Disclosure from the Disclosure and Barring Service (DBS) Please Note: This role is also known as Trainee CABAS Teacher, Trainee SEN Teacher, SEN Behaviour Analyst and SEN Teaching Assistant JBRP1_UKTJ
At OFG, we work smarter so you can spend more time doing what makes you happy! Position: KS3 Nurture Teacher Location: Baston House School, Bromley, Kent BR2 7AB Salary: Up to £46,000.00 per annum (dependant on experience, not pro rata) Hours: 37.5 hours per week Monday to Friday 8.30am - 4.30pm Contract: Permanent Term Time Only Start: April 2026 UK applicants only. This role does not offer sponsorship. Are you a creative and dedicated teacher who wants to make a real difference? Baston House School, part of Options Autism within the Outcomes First Group, is seeking a KS3 Nurture Teacher to support and inspire our Key Stage 3 students, helping them grow academically, socially, and emotionally. About the Role You will lead a small Key Stage 3 nurture class, delivering a broad, balanced curriculum tailored to individual EHCPs while promoting life skills, emotional regulation, communication, and independence. You will be part of a multidisciplinary team-including speech and language therapists, occupational therapists, behaviour analysts, and pastoral staff-working together to remove barriers to learning and ensure every pupil feels valued and supported. Key Responsibilities Plan and deliver engaging, differentiated lessons tailored to individual EHCPs Create a safe, structured, and nurturing learning environment Promote pupil wellbeing, confidence, and emotional development alongside academic progress Use a range of teaching strategies and assistive technologies to meet individual needs Monitor, assess, and report on pupil progress using school systems Work closely with parents/carers and external professionals to provide holistic support Participate in school life, including staff meetings, CPD, and school events Maintain accurate records of behaviour, incidents, and pupil progress Contribute to curriculum planning and policy development as required About You We're looking for someone who is: Qualified: UK QTS or equivalent, with a relevant degree Experienced: Strong understanding of SEN, including ASC, learning difficulties, and complex needs Compassionate & Resilient: Able to build trusting relationships with pupils who may have faced significant challenges Collaborative: A clear communicator who thrives in a team environment Creative & Flexible: You'll need to adapt and innovate to meet individual needs About Us Baston House School is an independent day specialist school in Bromley, Kent, supporting children and young people aged 5-19 with Autism Spectrum Conditions (ASC) and associated needs. The school provides a safe, inclusive, and supportive environment where pupils are fully included in all aspects of school life. Our focus is on developing academic skills, social understanding, emotional wellbeing, and independence, enabling each pupil to achieve positive outcomes and prepare for their next steps. By fostering a strong sense of community and personalised learning, Baston House ensures every pupil is valued, supported, and empowered to reach their full potential. For over 19 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Mar 01, 2026
Full time
At OFG, we work smarter so you can spend more time doing what makes you happy! Position: KS3 Nurture Teacher Location: Baston House School, Bromley, Kent BR2 7AB Salary: Up to £46,000.00 per annum (dependant on experience, not pro rata) Hours: 37.5 hours per week Monday to Friday 8.30am - 4.30pm Contract: Permanent Term Time Only Start: April 2026 UK applicants only. This role does not offer sponsorship. Are you a creative and dedicated teacher who wants to make a real difference? Baston House School, part of Options Autism within the Outcomes First Group, is seeking a KS3 Nurture Teacher to support and inspire our Key Stage 3 students, helping them grow academically, socially, and emotionally. About the Role You will lead a small Key Stage 3 nurture class, delivering a broad, balanced curriculum tailored to individual EHCPs while promoting life skills, emotional regulation, communication, and independence. You will be part of a multidisciplinary team-including speech and language therapists, occupational therapists, behaviour analysts, and pastoral staff-working together to remove barriers to learning and ensure every pupil feels valued and supported. Key Responsibilities Plan and deliver engaging, differentiated lessons tailored to individual EHCPs Create a safe, structured, and nurturing learning environment Promote pupil wellbeing, confidence, and emotional development alongside academic progress Use a range of teaching strategies and assistive technologies to meet individual needs Monitor, assess, and report on pupil progress using school systems Work closely with parents/carers and external professionals to provide holistic support Participate in school life, including staff meetings, CPD, and school events Maintain accurate records of behaviour, incidents, and pupil progress Contribute to curriculum planning and policy development as required About You We're looking for someone who is: Qualified: UK QTS or equivalent, with a relevant degree Experienced: Strong understanding of SEN, including ASC, learning difficulties, and complex needs Compassionate & Resilient: Able to build trusting relationships with pupils who may have faced significant challenges Collaborative: A clear communicator who thrives in a team environment Creative & Flexible: You'll need to adapt and innovate to meet individual needs About Us Baston House School is an independent day specialist school in Bromley, Kent, supporting children and young people aged 5-19 with Autism Spectrum Conditions (ASC) and associated needs. The school provides a safe, inclusive, and supportive environment where pupils are fully included in all aspects of school life. Our focus is on developing academic skills, social understanding, emotional wellbeing, and independence, enabling each pupil to achieve positive outcomes and prepare for their next steps. By fostering a strong sense of community and personalised learning, Baston House ensures every pupil is valued, supported, and empowered to reach their full potential. For over 19 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
XPO TRANSPORT SOLUTIONS UK LIMITED
Northampton, Northamptonshire
Company description: XPO, Inc Job description: Logistics done differently. Are you looking for a fixed term contact as a Senior Payroll Analysis? We are currently seeking an experienced Payroll Analyst on a fixed term contract basis to join us at our National Hub based in Crick, Northamptonshire (NN6 7SL) with hybrid working available. This temporary role is for Maternity cover and involves supporting the Payroll Manger. The position requires strong attention to detail, the ability to manage multiple payrolls simultaneously. Youll also support the payroll team manger to ensure continuous development of the current, and any future, payroll systems in use, ensuring the smooth flow of information into and out of the payroll system to support team delivery. Pay, benefits and more: Were looking to offer a competitive salary. In addition, we offer 25 days holiday, as well as the option to buy additional days. Youll have access to a variety of high street discounts, cycle to work scheme, a workplace pension and many other perks. What youll do on a typical day: Be the first escalation point for the Payroll Specialist for complex problem solving or legislative or system issues Ensure a professional payroll service is delivered by all members of the team and escalate any concerns to the appropriate person Oversee manual calculations for statutory payments and ensure that the Payroll Specialist are meeting legislative compliance and high levels of accuracy (SMP/SPP/SAP/SHPP etc) Reconcile complex month and year end processes, essential to the accurate production of statutory and other returns as well as HMRC PAYE accounts for payments for tax, national insurance and SMP etc Correctly review pension payments per providers and ensure that contribution summaries are reconciled and formatted as per the providers requirements Plan, in conjunction with the Payroll Manager, the best way to implement legislative, procedural and system changes and to ensure that standard procedures are developed and maintained to reflect these changes Assist in the training of new staff and provide training in legislative updates to current staff Ensure NMW infringements as a result of salary sacrifice are corrected and communicated to employees and the Benefits team Plan in advance with the Payroll Manager, tasks for the coming year. This will involve anticipating the impact of changes in legislation and how to implement those changes, planning testing for system upgrades and identifying any impact on work practices, planning for retrospective pay awards and ensuring statutory and other deadlines are met Foresee any impact of new legislation on payroll and to help implement necessary changes Resolve out of balance accounts, errors and payment queries, to ensure the payroll runs accurately on time Liaise with external agencies such as HMRC, the Department of Work and Pensions (DWP), on complex payroll matters Be a payroll subject matter expert in TUPE transfers, providing support and advice where needed with transfers both in and out of the business Working with payroll manager and business to ensure continuous development of payroll contingency plan, identifying and testing for possible areas of system failure Working with Payroll Manger and business to identify areas of payroll process improvements, and overseeing consequent implementations Any other duties as requested by the Payroll Manager What you need to succeed at XPO: 3 -5 years of working in a payroll environment, with experience of both end to end and 3rd party service provision Fully CIPP qualified or equivalent (Ideal) Strong knowledge of ADP Global View/ SAP Up to date knowledge of HMRC guidance Highly proficient in payroll rules and regulations (experience in occupational pension schemes desirable) The ability to ensure compliance is always met. Awareness of project management and ability to manage and develop long term work projects Outstanding customer service skills Be a good team player with strong leadership skills A minimum of intermediate level use of Excel Be part of something big. We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesnt precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please dont hesitate to let us know. JBRP1_UKTJ
Mar 01, 2026
Full time
Company description: XPO, Inc Job description: Logistics done differently. Are you looking for a fixed term contact as a Senior Payroll Analysis? We are currently seeking an experienced Payroll Analyst on a fixed term contract basis to join us at our National Hub based in Crick, Northamptonshire (NN6 7SL) with hybrid working available. This temporary role is for Maternity cover and involves supporting the Payroll Manger. The position requires strong attention to detail, the ability to manage multiple payrolls simultaneously. Youll also support the payroll team manger to ensure continuous development of the current, and any future, payroll systems in use, ensuring the smooth flow of information into and out of the payroll system to support team delivery. Pay, benefits and more: Were looking to offer a competitive salary. In addition, we offer 25 days holiday, as well as the option to buy additional days. Youll have access to a variety of high street discounts, cycle to work scheme, a workplace pension and many other perks. What youll do on a typical day: Be the first escalation point for the Payroll Specialist for complex problem solving or legislative or system issues Ensure a professional payroll service is delivered by all members of the team and escalate any concerns to the appropriate person Oversee manual calculations for statutory payments and ensure that the Payroll Specialist are meeting legislative compliance and high levels of accuracy (SMP/SPP/SAP/SHPP etc) Reconcile complex month and year end processes, essential to the accurate production of statutory and other returns as well as HMRC PAYE accounts for payments for tax, national insurance and SMP etc Correctly review pension payments per providers and ensure that contribution summaries are reconciled and formatted as per the providers requirements Plan, in conjunction with the Payroll Manager, the best way to implement legislative, procedural and system changes and to ensure that standard procedures are developed and maintained to reflect these changes Assist in the training of new staff and provide training in legislative updates to current staff Ensure NMW infringements as a result of salary sacrifice are corrected and communicated to employees and the Benefits team Plan in advance with the Payroll Manager, tasks for the coming year. This will involve anticipating the impact of changes in legislation and how to implement those changes, planning testing for system upgrades and identifying any impact on work practices, planning for retrospective pay awards and ensuring statutory and other deadlines are met Foresee any impact of new legislation on payroll and to help implement necessary changes Resolve out of balance accounts, errors and payment queries, to ensure the payroll runs accurately on time Liaise with external agencies such as HMRC, the Department of Work and Pensions (DWP), on complex payroll matters Be a payroll subject matter expert in TUPE transfers, providing support and advice where needed with transfers both in and out of the business Working with payroll manager and business to ensure continuous development of payroll contingency plan, identifying and testing for possible areas of system failure Working with Payroll Manger and business to identify areas of payroll process improvements, and overseeing consequent implementations Any other duties as requested by the Payroll Manager What you need to succeed at XPO: 3 -5 years of working in a payroll environment, with experience of both end to end and 3rd party service provision Fully CIPP qualified or equivalent (Ideal) Strong knowledge of ADP Global View/ SAP Up to date knowledge of HMRC guidance Highly proficient in payroll rules and regulations (experience in occupational pension schemes desirable) The ability to ensure compliance is always met. Awareness of project management and ability to manage and develop long term work projects Outstanding customer service skills Be a good team player with strong leadership skills A minimum of intermediate level use of Excel Be part of something big. We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesnt precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please dont hesitate to let us know. JBRP1_UKTJ
At OFG, we work smarter so you can spend more time doing what makes you happy! Position: KS3 Nurture Teacher Location: Baston House School, Bromley, Kent BR2 7AB Salary: Up to £46,000.00 per annum (dependant on experience, not pro rata) Hours: 37.5 hours per week Monday to Friday 8.30am - 4.30pm Contract: Permanent Term Time Only Start: April 2026 UK applicants only. This role does not offer sponsorship. Are you a creative and dedicated teacher who wants to make a real difference? Baston House School, part of Options Autism within the Outcomes First Group, is seeking a KS3 Nurture Teacher to support and inspire our Key Stage 3 students, helping them grow academically, socially, and emotionally. About the Role You will lead a small Key Stage 3 nurture class, delivering a broad, balanced curriculum tailored to individual EHCPs while promoting life skills, emotional regulation, communication, and independence. You will be part of a multidisciplinary team-including speech and language therapists, occupational therapists, behaviour analysts, and pastoral staff-working together to remove barriers to learning and ensure every pupil feels valued and supported. Key Responsibilities Plan and deliver engaging, differentiated lessons tailored to individual EHCPs Create a safe, structured, and nurturing learning environment Promote pupil wellbeing, confidence, and emotional development alongside academic progress Use a range of teaching strategies and assistive technologies to meet individual needs Monitor, assess, and report on pupil progress using school systems Work closely with parents/carers and external professionals to provide holistic support Participate in school life, including staff meetings, CPD, and school events Maintain accurate records of behaviour, incidents, and pupil progress Contribute to curriculum planning and policy development as required About You We're looking for someone who is: Qualified: UK QTS or equivalent, with a relevant degree Experienced: Strong understanding of SEN, including ASC, learning difficulties, and complex needs Compassionate & Resilient: Able to build trusting relationships with pupils who may have faced significant challenges Collaborative: A clear communicator who thrives in a team environment Creative & Flexible: You'll need to adapt and innovate to meet individual needs About Us Baston House School is an independent day specialist school in Bromley, Kent, supporting children and young people aged 5-19 with Autism Spectrum Conditions (ASC) and associated needs. The school provides a safe, inclusive, and supportive environment where pupils are fully included in all aspects of school life. Our focus is on developing academic skills, social understanding, emotional wellbeing, and independence, enabling each pupil to achieve positive outcomes and prepare for their next steps. By fostering a strong sense of community and personalised learning, Baston House ensures every pupil is valued, supported, and empowered to reach their full potential. For over 19 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Mar 01, 2026
Full time
At OFG, we work smarter so you can spend more time doing what makes you happy! Position: KS3 Nurture Teacher Location: Baston House School, Bromley, Kent BR2 7AB Salary: Up to £46,000.00 per annum (dependant on experience, not pro rata) Hours: 37.5 hours per week Monday to Friday 8.30am - 4.30pm Contract: Permanent Term Time Only Start: April 2026 UK applicants only. This role does not offer sponsorship. Are you a creative and dedicated teacher who wants to make a real difference? Baston House School, part of Options Autism within the Outcomes First Group, is seeking a KS3 Nurture Teacher to support and inspire our Key Stage 3 students, helping them grow academically, socially, and emotionally. About the Role You will lead a small Key Stage 3 nurture class, delivering a broad, balanced curriculum tailored to individual EHCPs while promoting life skills, emotional regulation, communication, and independence. You will be part of a multidisciplinary team-including speech and language therapists, occupational therapists, behaviour analysts, and pastoral staff-working together to remove barriers to learning and ensure every pupil feels valued and supported. Key Responsibilities Plan and deliver engaging, differentiated lessons tailored to individual EHCPs Create a safe, structured, and nurturing learning environment Promote pupil wellbeing, confidence, and emotional development alongside academic progress Use a range of teaching strategies and assistive technologies to meet individual needs Monitor, assess, and report on pupil progress using school systems Work closely with parents/carers and external professionals to provide holistic support Participate in school life, including staff meetings, CPD, and school events Maintain accurate records of behaviour, incidents, and pupil progress Contribute to curriculum planning and policy development as required About You We're looking for someone who is: Qualified: UK QTS or equivalent, with a relevant degree Experienced: Strong understanding of SEN, including ASC, learning difficulties, and complex needs Compassionate & Resilient: Able to build trusting relationships with pupils who may have faced significant challenges Collaborative: A clear communicator who thrives in a team environment Creative & Flexible: You'll need to adapt and innovate to meet individual needs About Us Baston House School is an independent day specialist school in Bromley, Kent, supporting children and young people aged 5-19 with Autism Spectrum Conditions (ASC) and associated needs. The school provides a safe, inclusive, and supportive environment where pupils are fully included in all aspects of school life. Our focus is on developing academic skills, social understanding, emotional wellbeing, and independence, enabling each pupil to achieve positive outcomes and prepare for their next steps. By fostering a strong sense of community and personalised learning, Baston House ensures every pupil is valued, supported, and empowered to reach their full potential. For over 19 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
