Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 05, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Job Title: Cross Trainer/ Fast TrackMedius Business Consultant Location: Home-basedwith travel to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service), Medical Insurance: Yes (terms apply) plus additional HealthCashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites -expensed at 45p per mile from home address (excluding travel to any ColumbusOffice within 35mi) THRIVE, GROW and SHAPE THE FUTURE Diversity and Inclusion are close to our hearts. By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications from all backgrounds to apply for positions across our organisation, and in return, we will give you the tools and support to Thrive with us, Grow your Skillsets, and be empowered to Shape the Future . EIM - Medius team You'll be joining a high-performing, collaborative consulting team where your voice is heard, your expertise is valued, and your growth is a priority. This is your opportunity to work on diverse projects, build lasting client relationships, and make a measurable difference in digital finance transformation. The role of Cross Trainer/ Fast TrackMedius Business Consultant This is a key consulting role where you'll own and drive the successful implementation of Medius solutions across a range of industries. You'll work closely with both clients and colleagues to streamline finance and procurement workflows, contribute to system integrations, and guide projects from discovery through to post-go-live support. This role offers variety, responsibility, and the opportunity to grow in a supportive and innovative environment. Travel and Hybrid Working We have an environment that gives you the flexibility to achieve an effective work-life balance for you and your family, whether you want to work from home or at one of our luxury Cubo offices around the UK. We continue to offer our customers onsite consultancy time if requested, so flexibility around travel and overnight stays is expected, dependent on the project requirements. Onsite time is planned ahead of time, within 2-week blocks, so you know well in advance where you will be working. We encourage those in customer-facing roles to aim to come into the office at least once a month, and alsoteam meetings and client meetings;however, you can work from Nottingham HQ or any Cubo officeregularly if you prefer, whichever suits you. About You (The Essentials) Experience with Medius as either a consultant or end user Knowledge of ERP systems, ideally Microsoft Dynamics 365 or Infor M3 A proactive, problem-solving mindset with a focus on delivery Being able to take ownership of your work and leading client engagements Understanding of Accounts Payable and procurement processes Full driver's licence and access to a vehicle Curious, looking to challenge the status quo and improve Collaborates well with both internal and external colleagues Committed to personal development and becoming a Trusted Advisor in your field. What we can offer You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work-life balance. At Columbus, you will get;- 25 Days Annual Leave (Increasing with Service) Columbus Benefits Hub - Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More Enhanced Maternity Pay Access to Free Training Courses Delivered by Columbus Academy Free Microsoft Certifications and access to Microsoft Learn Modern air-conditioned office Spaces fully managed by Cubo (multiple UK locations) Free Barista Coffee and hot drinks made in-house Free Beer and Fizz every day (2 - 5pm) Casual Dress Code in our Offices Personal Pension Plan Life Assurance x4 Salary Cycle-to-Work Scheme £2,500 payment for successful candidate referrals Flexi-phone upgrade scheme (if eligible) Plus many many more (check out our careers pages for details) Employee Wellbeing Program (terms apply) Free 24/7 Access to Cubo Gym(s) Vitality Medical Insurance Westfield Health Cash plan (includes an Employee Assistance Lines), Mental health first aiders Virtual suggestion boxes Next Steps If this sounds like the role for you, then please drop a copy of your CV over today via our website and "Apply for this job" or CV not up-to-date? then apply using your LinkedIn profile in seconds. Once you have submitted your application, you will be sent a Psycometric test via AlvaLabs, which must be completed before we can review your application. You may also be prompted to "Connect with us", but please don't worry if you don't have the time; it does not impact your application. In the meantime, check us out on Instagram or Linked In STAY CURIOUS , COLLABORATE , BUILD TRUST , and DELIVER CUSTOMER SUCCESS Suitable for candidates working with/as: Finance System Analyst, Business Consultant, ERP Functional Consultant, Finance System Specialist, Gold Partner and Inner Circle As a Microsoft Gold Partner for over 20 years, Columbus has access to a range of market-leading resources, training and certifications. As well as a host of awards, Columbus has twice been named partner of the year by Microsoft. As Microsoft Inner Circle members, Columbus has been recognised as part of an elite category of partners. This honour is only awarded to the very best in the industry for thought leadership, innovation and dedication, with Inner Circle partners representing only the Top 1% of the Microsoft ecosystem.
Jul 05, 2025
Full time
Job Title: Cross Trainer/ Fast TrackMedius Business Consultant Location: Home-basedwith travel to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service), Medical Insurance: Yes (terms apply) plus additional HealthCashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites -expensed at 45p per mile from home address (excluding travel to any ColumbusOffice within 35mi) THRIVE, GROW and SHAPE THE FUTURE Diversity and Inclusion are close to our hearts. By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications from all backgrounds to apply for positions across our organisation, and in return, we will give you the tools and support to Thrive with us, Grow your Skillsets, and be empowered to Shape the Future . EIM - Medius team You'll be joining a high-performing, collaborative consulting team where your voice is heard, your expertise is valued, and your growth is a priority. This is your opportunity to work on diverse projects, build lasting client relationships, and make a measurable difference in digital finance transformation. The role of Cross Trainer/ Fast TrackMedius Business Consultant This is a key consulting role where you'll own and drive the successful implementation of Medius solutions across a range of industries. You'll work closely with both clients and colleagues to streamline finance and procurement workflows, contribute to system integrations, and guide projects from discovery through to post-go-live support. This role offers variety, responsibility, and the opportunity to grow in a supportive and innovative environment. Travel and Hybrid Working We have an environment that gives you the flexibility to achieve an effective work-life balance for you and your family, whether you want to work from home or at one of our luxury Cubo offices around the UK. We continue to offer our customers onsite consultancy time if requested, so flexibility around travel and overnight stays is expected, dependent on the project requirements. Onsite time is planned ahead of time, within 2-week blocks, so you know well in advance where you will be working. We encourage those in customer-facing roles to aim to come into the office at least once a month, and alsoteam meetings and client meetings;however, you can work from Nottingham HQ or any Cubo officeregularly if you prefer, whichever suits you. About You (The Essentials) Experience with Medius as either a consultant or end user Knowledge of ERP systems, ideally Microsoft Dynamics 365 or Infor M3 A proactive, problem-solving mindset with a focus on delivery Being able to take ownership of your work and leading client engagements Understanding of Accounts Payable and procurement processes Full driver's licence and access to a vehicle Curious, looking to challenge the status quo and improve Collaborates well with both internal and external colleagues Committed to personal development and becoming a Trusted Advisor in your field. What we can offer You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work-life balance. At Columbus, you will get;- 25 Days Annual Leave (Increasing with Service) Columbus Benefits Hub - Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More Enhanced Maternity Pay Access to Free Training Courses Delivered by Columbus Academy Free Microsoft Certifications and access to Microsoft Learn Modern air-conditioned office Spaces fully managed by Cubo (multiple UK locations) Free Barista Coffee and hot drinks made in-house Free Beer and Fizz every day (2 - 5pm) Casual Dress Code in our Offices Personal Pension Plan Life Assurance x4 Salary Cycle-to-Work Scheme £2,500 payment for successful candidate referrals Flexi-phone upgrade scheme (if eligible) Plus many many more (check out our careers pages for details) Employee Wellbeing Program (terms apply) Free 24/7 Access to Cubo Gym(s) Vitality Medical Insurance Westfield Health Cash plan (includes an Employee Assistance Lines), Mental health first aiders Virtual suggestion boxes Next Steps If this sounds like the role for you, then please drop a copy of your CV over today via our website and "Apply for this job" or CV not up-to-date? then apply using your LinkedIn profile in seconds. Once you have submitted your application, you will be sent a Psycometric test via AlvaLabs, which must be completed before we can review your application. You may also be prompted to "Connect with us", but please don't worry if you don't have the time; it does not impact your application. In the meantime, check us out on Instagram or Linked In STAY CURIOUS , COLLABORATE , BUILD TRUST , and DELIVER CUSTOMER SUCCESS Suitable for candidates working with/as: Finance System Analyst, Business Consultant, ERP Functional Consultant, Finance System Specialist, Gold Partner and Inner Circle As a Microsoft Gold Partner for over 20 years, Columbus has access to a range of market-leading resources, training and certifications. As well as a host of awards, Columbus has twice been named partner of the year by Microsoft. As Microsoft Inner Circle members, Columbus has been recognised as part of an elite category of partners. This honour is only awarded to the very best in the industry for thought leadership, innovation and dedication, with Inner Circle partners representing only the Top 1% of the Microsoft ecosystem.
Job Title: Medius Business Consultant Location: Home-based with travel to client sites or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service) Medical Insurance: Yes (terms apply) plus additional HealthCashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites - expensed at 45p per mile from home address (excluding travel to any Columbus Office within 35mi) THRIVE, GROW and SHAPE THE FUTURE Diversity and Inclusion are close to our hearts. By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications from all backgrounds to apply for positions across our organisation, and in return, we will give you the tools and support to Thrive with us, Grow your Skillsets, and be empowered to Shape the Future . EIM - Medius team You'll be joining a high-performing, collaborative consulting team where your voice is heard, your expertise is valued, and your growth is a priority. This is your opportunity to work on diverse projects, build lasting client relationships, and make a measurable difference in digital finance transformation. The role of Medius Business Consultant This is a key consulting role where you'll own and drive the successful implementation of Medius solutions across a range of industries. You'll work closely with both clients and colleagues to streamline finance and procurement workflows, contribute to system integrations, and guide projects from discovery through to post-go-live support. This role offers variety, responsibility, and the opportunity to grow in a supportive and innovative environment. Travel and Hybrid Working We offer flexibility to achieve an effective work-life balance, whether working from home or at our offices around the UK. Onsite consultancy time is planned in advance within 2-week blocks, with the possibility of working from Nottingham HQ or any Cubo office regularly if preferred. Travel and overnight stays depend on project requirements, with some on-site presence expected per client needs. About You (The Essentials) Experience with Medius as a consultant or end user Knowledge of ERP systems, ideally Microsoft Dynamics 365 or Infor M3 A proactive, problem-solving mindset focused on delivery Ability to take ownership of work and lead client engagements Understanding of Accounts Payable and procurement processes Full driver's license and access to a vehicle Curious, eager to challenge the status quo and improve Collaborates well with internal and external colleagues Committed to personal development and becoming a Trusted Advisor What we can offer Join a local and global team that shares knowledge and enjoys a positive culture. We value flexibility to support work-life balance. Benefits include: 25 Days Annual Leave (increasing with service) Columbus Benefits Hub - Discounts on tickets, shopping, car leasing, holidays, food, and more Enhanced Maternity Pay Free training courses via Columbus Academy Free Microsoft Certifications and access to Microsoft Learn Modern, air-conditioned office spaces at multiple UK locations Free barista coffee and hot drinks Free beer and fizz daily (2-5 pm) Casual dress code Personal pension plan Life assurance (4x salary) Cycle-to-Work Scheme £2,500 referral bonus Flexi-phone upgrade scheme (if eligible) Employee Wellbeing Program (terms apply): Free 24/7 access to Cubo gyms Vitality Medical Insurance Westfield Health Cash Plan (includes Employee Assistance Lines) Mental health first aiders Virtual suggestion boxes Next Steps If interested, please submit your CV via our website or apply with your LinkedIn profile. You will need to complete a psychometric test via AlvaLabs before your application is reviewed. You may also connect with us on social media; this does not impact your application. Check us out on Instagram or LinkedIn . STAY CURIOUS , COLLABORATE , BUILD TRUST , and DELIVER CUSTOMER SUCCESS Suitable for candidates working with/as: Finance System Analyst, Business Consultant, ERP Functional Consultant, Finance System Specialist Gold Partner and Inner Circle As a Microsoft Gold Partner for over 20 years, Columbus has access to market-leading resources, training, and certifications. Columbus has been named partner of the year twice by Microsoft and is part of the elite Microsoft Inner Circle, recognizing top industry partners for leadership and innovation.
Jul 05, 2025
Full time
Job Title: Medius Business Consultant Location: Home-based with travel to client sites or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service) Medical Insurance: Yes (terms apply) plus additional HealthCashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites - expensed at 45p per mile from home address (excluding travel to any Columbus Office within 35mi) THRIVE, GROW and SHAPE THE FUTURE Diversity and Inclusion are close to our hearts. By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications from all backgrounds to apply for positions across our organisation, and in return, we will give you the tools and support to Thrive with us, Grow your Skillsets, and be empowered to Shape the Future . EIM - Medius team You'll be joining a high-performing, collaborative consulting team where your voice is heard, your expertise is valued, and your growth is a priority. This is your opportunity to work on diverse projects, build lasting client relationships, and make a measurable difference in digital finance transformation. The role of Medius Business Consultant This is a key consulting role where you'll own and drive the successful implementation of Medius solutions across a range of industries. You'll work closely with both clients and colleagues to streamline finance and procurement workflows, contribute to system integrations, and guide projects from discovery through to post-go-live support. This role offers variety, responsibility, and the opportunity to grow in a supportive and innovative environment. Travel and Hybrid Working We offer flexibility to achieve an effective work-life balance, whether working from home or at our offices around the UK. Onsite consultancy time is planned in advance within 2-week blocks, with the possibility of working from Nottingham HQ or any Cubo office regularly if preferred. Travel and overnight stays depend on project requirements, with some on-site presence expected per client needs. About You (The Essentials) Experience with Medius as a consultant or end user Knowledge of ERP systems, ideally Microsoft Dynamics 365 or Infor M3 A proactive, problem-solving mindset focused on delivery Ability to take ownership of work and lead client engagements Understanding of Accounts Payable and procurement processes Full driver's license and access to a vehicle Curious, eager to challenge the status quo and improve Collaborates well with internal and external colleagues Committed to personal development and becoming a Trusted Advisor What we can offer Join a local and global team that shares knowledge and enjoys a positive culture. We value flexibility to support work-life balance. Benefits include: 25 Days Annual Leave (increasing with service) Columbus Benefits Hub - Discounts on tickets, shopping, car leasing, holidays, food, and more Enhanced Maternity Pay Free training courses via Columbus Academy Free Microsoft Certifications and access to Microsoft Learn Modern, air-conditioned office spaces at multiple UK locations Free barista coffee and hot drinks Free beer and fizz daily (2-5 pm) Casual dress code Personal pension plan Life assurance (4x salary) Cycle-to-Work Scheme £2,500 referral bonus Flexi-phone upgrade scheme (if eligible) Employee Wellbeing Program (terms apply): Free 24/7 access to Cubo gyms Vitality Medical Insurance Westfield Health Cash Plan (includes Employee Assistance Lines) Mental health first aiders Virtual suggestion boxes Next Steps If interested, please submit your CV via our website or apply with your LinkedIn profile. You will need to complete a psychometric test via AlvaLabs before your application is reviewed. You may also connect with us on social media; this does not impact your application. Check us out on Instagram or LinkedIn . STAY CURIOUS , COLLABORATE , BUILD TRUST , and DELIVER CUSTOMER SUCCESS Suitable for candidates working with/as: Finance System Analyst, Business Consultant, ERP Functional Consultant, Finance System Specialist Gold Partner and Inner Circle As a Microsoft Gold Partner for over 20 years, Columbus has access to market-leading resources, training, and certifications. Columbus has been named partner of the year twice by Microsoft and is part of the elite Microsoft Inner Circle, recognizing top industry partners for leadership and innovation.
LHV Bank, a fully licensed UK bank, specialises in Savings, Banking Services for global fintechs, and SME Lending solutions for UK businesses, offering commercial real estate investment and trading loans from £0.5m. As a leading provider of real-time multi-currency payments, accounts, acquiring, indirect scheme access, open banking, and FX solutions, LHV Bank supports 200+ fintech companies, including Airwallex, Currencycloud, Truelayer, and Wise, serving 10 million+ end customers and reaching a potential market of 500 million across the UK and Europe. After obtaining its UK banking licence in May 2023, LHV Bank entered the retail savings market via deposit aggregators in August 2023, followed by the launch of its direct-to-customer retail banking proposition in December 2024. We are seeking a skilled Data Engineer with a strong focus on modern data warehousing , data product development , and data democratization . You will play a key role in designing, building, and optimizing scalable data pipelines and clean data layers that empower teams across the organization to make informed, data-driven decisions. This is a hands-on role that blends engineering excellence with product thinking, metadata management, and a passion for enabling self-service analytics and data literacy across the business. Key Responsibilities: Build & Maintain Scalable Data Warehousing Solutions: Design, build, and maintain robust ELT pipelines and transformation workflows Model and maintain curated data layers to support reporting, analytics, and decision-making Ensure high availability, scalability, and performance of data warehouse systems (cloud-based, e.g., Redshift) Develop & Manage Data Products: Collaborate with business and domain experts to define and deliver high-value, reusable data products Implement best practices around versioning, SLAs, data contracts, and quality validation Own the end-to-end lifecycle of key datasets, including documentation, testing, monitoring, and maintenance Use metadata, lineage, and usage metrics to ensure data products are trustworthy, discoverable, and valuable Enable Data Democratization & Self-Service: Build intuitive, well-structured data models to empower BI tools (e.g., QuickSight, Power BI, Tableau) Collaborate with analysts and domain users to promote adoption of self-serve analytics tools Create and maintain data dictionaries, technical and business catalogs, and user onboarding documentation Contribute to internal data enablement initiatives such as training and knowledge-sharing sessions Governance, Quality, and Compliance: Implement data access controls and support zero-trust security principles Support data classification, lineage, and automated data governance tooling Ensure compliance with internal and external data policies (e.g., GDPR) What We're Looking For 3+ years of experience as a Data Engineer, with a strong focus on data warehousing and data modeling Hands-on experience with cloud-native data tech (preferably AWS: Redshift, Glue, S3, Lambda, IAM, Terraform, GitHub, CI/CD) Proficiency in SQL and Python for data processing and automation Experience working with data modeling tools and practices (e.g., dimensional, star/snowflake schema, dbt) Solid understanding of data governance, metadata, and quality frameworks Strong collaboration and communication skills, with the ability to work cross-functionally in an Agile environment Exposure to data product management principles (SLAs, contracts, ownership models) Familiarity with orchestration tools and observability platforms (Airflow, dbt, Monte Carlo, etc.) Exposure to real-time/streaming pipelines Understanding of information security best practices Familiarity with BI tools (QuickSight, Power BI, Tableau, Looker, etc.) Interest or experience in building internal data communities or enablement programs Working with diverse data sources (APIs, CRMs, SFTP, databases) and formats (Parquet, JSON, XML, CSV) Exposure to machine learning models or AI agents Why Join Us Help shape the future of data in an organization that treats data as a product Work in a modern data stack environment with a focus on real impact Be part of a collaborative, open, and empowering data culture Drive innovation in self-service analytics and data literacy Some of our benefits • Competitive salary & progression • Open and inclusive culture • Hybrid working • Fantastic offices and great working environment • Vitality Health Plan (includes private health insurance, travel insurance, gym discounts) • Medicash health plan (Level 3) • 5% employer pension contribution • Life assurance • Income protection insurance • 28 days holiday plus 3 additional days, bank holidays & further days for various key life events • Team socials Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf This is a Hybrid role but we ask you to be in the London office 2-3 days a week, can you commit to this? Select What is your current eligibility to work in the UK Select Are you currently Interviewing anywhere else and if so what stage are you at? What is your current salary, broken down by base, bonus if applicable and other discretionary benefits? What are your salary expectations moving forward? What is your notice period LinkedIn Profile (Optional) By checking this box, I agree to allow LHV Bank to store and process my data for the purpose of considering my eligibility regarding my current application for employment. By checking this box, I agree to allow LHV Bank to retain my data for future opportunities for employment for up to 730 days after the conclusion of consideration of my current application for employment.
Jul 05, 2025
Full time
LHV Bank, a fully licensed UK bank, specialises in Savings, Banking Services for global fintechs, and SME Lending solutions for UK businesses, offering commercial real estate investment and trading loans from £0.5m. As a leading provider of real-time multi-currency payments, accounts, acquiring, indirect scheme access, open banking, and FX solutions, LHV Bank supports 200+ fintech companies, including Airwallex, Currencycloud, Truelayer, and Wise, serving 10 million+ end customers and reaching a potential market of 500 million across the UK and Europe. After obtaining its UK banking licence in May 2023, LHV Bank entered the retail savings market via deposit aggregators in August 2023, followed by the launch of its direct-to-customer retail banking proposition in December 2024. We are seeking a skilled Data Engineer with a strong focus on modern data warehousing , data product development , and data democratization . You will play a key role in designing, building, and optimizing scalable data pipelines and clean data layers that empower teams across the organization to make informed, data-driven decisions. This is a hands-on role that blends engineering excellence with product thinking, metadata management, and a passion for enabling self-service analytics and data literacy across the business. Key Responsibilities: Build & Maintain Scalable Data Warehousing Solutions: Design, build, and maintain robust ELT pipelines and transformation workflows Model and maintain curated data layers to support reporting, analytics, and decision-making Ensure high availability, scalability, and performance of data warehouse systems (cloud-based, e.g., Redshift) Develop & Manage Data Products: Collaborate with business and domain experts to define and deliver high-value, reusable data products Implement best practices around versioning, SLAs, data contracts, and quality validation Own the end-to-end lifecycle of key datasets, including documentation, testing, monitoring, and maintenance Use metadata, lineage, and usage metrics to ensure data products are trustworthy, discoverable, and valuable Enable Data Democratization & Self-Service: Build intuitive, well-structured data models to empower BI tools (e.g., QuickSight, Power BI, Tableau) Collaborate with analysts and domain users to promote adoption of self-serve analytics tools Create and maintain data dictionaries, technical and business catalogs, and user onboarding documentation Contribute to internal data enablement initiatives such as training and knowledge-sharing sessions Governance, Quality, and Compliance: Implement data access controls and support zero-trust security principles Support data classification, lineage, and automated data governance tooling Ensure compliance with internal and external data policies (e.g., GDPR) What We're Looking For 3+ years of experience as a Data Engineer, with a strong focus on data warehousing and data modeling Hands-on experience with cloud-native data tech (preferably AWS: Redshift, Glue, S3, Lambda, IAM, Terraform, GitHub, CI/CD) Proficiency in SQL and Python for data processing and automation Experience working with data modeling tools and practices (e.g., dimensional, star/snowflake schema, dbt) Solid understanding of data governance, metadata, and quality frameworks Strong collaboration and communication skills, with the ability to work cross-functionally in an Agile environment Exposure to data product management principles (SLAs, contracts, ownership models) Familiarity with orchestration tools and observability platforms (Airflow, dbt, Monte Carlo, etc.) Exposure to real-time/streaming pipelines Understanding of information security best practices Familiarity with BI tools (QuickSight, Power BI, Tableau, Looker, etc.) Interest or experience in building internal data communities or enablement programs Working with diverse data sources (APIs, CRMs, SFTP, databases) and formats (Parquet, JSON, XML, CSV) Exposure to machine learning models or AI agents Why Join Us Help shape the future of data in an organization that treats data as a product Work in a modern data stack environment with a focus on real impact Be part of a collaborative, open, and empowering data culture Drive innovation in self-service analytics and data literacy Some of our benefits • Competitive salary & progression • Open and inclusive culture • Hybrid working • Fantastic offices and great working environment • Vitality Health Plan (includes private health insurance, travel insurance, gym discounts) • Medicash health plan (Level 3) • 5% employer pension contribution • Life assurance • Income protection insurance • 28 days holiday plus 3 additional days, bank holidays & further days for various key life events • Team socials Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf This is a Hybrid role but we ask you to be in the London office 2-3 days a week, can you commit to this? Select What is your current eligibility to work in the UK Select Are you currently Interviewing anywhere else and if so what stage are you at? What is your current salary, broken down by base, bonus if applicable and other discretionary benefits? What are your salary expectations moving forward? What is your notice period LinkedIn Profile (Optional) By checking this box, I agree to allow LHV Bank to store and process my data for the purpose of considering my eligibility regarding my current application for employment. By checking this box, I agree to allow LHV Bank to retain my data for future opportunities for employment for up to 730 days after the conclusion of consideration of my current application for employment.
What do you want to search? Keyword Apprenticeship Type Location Lead Management, CX and Digital Communications Data Analyst Apprentice Lead Management, CX and Digital Communications Data Analyst Apprentice , Apply From: 27/05/2025 Learning Provider Delivered by JUST IT TRAINING LIMITED Employer NISSAN MOTOR MANUFACTURING (UK) LIMITED Vacancy Description Main Tasks & Responsibilities: Marcomms Performance Analytics: Support the Marketing Strategy and Planning Manager in the production of scheduled dashboards covering all the main business KPIs relating to marketing performance. Data will be securely collected from multiple trusted sources and collated in management reporting dashboards for review and further analysis by members of the Nissan management team Data must be presented aligned to company procedures and industry recognised best practice, and will involve production of graphs and infographic layouts Reporting results to be validated with cross-checking and relevant comparison to identify faults in data and to ensure data quality. Outcomes from reports to be presented through line management meetings, distributed within the company to relevant stakeholders, and presented at team meetings Production of weekly management committee report summaries, collating data from weekly performance reports to reproduce in summary presentations Dealer Marketing Analysis: Working with the Dealer Retail Manager, analyse existing structured and unstructured data to produce granular reports focused on zone and dealer performance using basic statistical methods to analyse the data covering e.g., volume and conversion metrics, performance vs. target and trends over time, in order to support collaboration between the Dealer Marketing team, Field teams and Dealers 1. Digital Support - Nissan.co.uk Working with the vehicle product managers and the local and regional digital teams, become the single point of contact for updates to vehicle specification, pricing and performance data on the website. Manage daily e-commerce processes, including monitoring and solving stock errors, refunds and sales follow-up, and become the key point of contact for the field team and dealer queries. Monitor and report on website customer satisfaction metrics, highlighting trends and issues to the digital team. Using Adobe Analytics, become able to produce ad-hoc reporting to help explain behaviours observed in weekly website and campaign analysis reports. Marcomms Support: Scheduled data reports: following Nissan security and compliance process for any data to be stored, managed and shared securely, produce all regularly scheduled extract requirements that supports Nissan's marketing activities e.g. order data file extracts downloaded and formatted to share with CRM agency for support to Welcome and EAP programmes, First Party Data extracts for Social media lead gen targeting campaigns General project and administrative support to the Marketing Comms team using data management skills to support project management within the team e.g. scheduling key meetings, meeting minutes, task lists and response follow-up actions, budget tracking support etc. Special project opportunities to support the delivery of the Nissan Business Plan by supporting ad hoc analysis requests in the area of media performance, website analytics and lead management Key Details Vacancy Title Lead Management, CX and Digital Communications Data Analyst Apprentice Employer Description We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and product portfolio are successfully communicated in order for us to maintain our strong presence in the UK marketplace. To do this, we ensure that we achieve excellence throughout our sales operations & distribution in the UK, and deliver on our customer promises. Our key functions are Aftersales, Marketing, Network Development & Customer Quality and Sales; finally, our support functions are integral in enabling everyone to deliver their overall strategies. All our employees have the opportunity to gain great autonomy, experience, and international exposure in our stimulating, diverse, and dynamic environment. Our continued success is driven by our ability to produce high quality vehicles, at a competitive and accessible value and we want you to join us in defining how we shape the future of innovation in mobility, connectivity and electrification. Vacancy Location The Rivers Office Park Denham Way Rickmansworth WD3 9YS Wage Frequency Custom Number of Vacancies 1 Vacancy Reference Number Key Dates Apply From 27/05/2025 Closing Date For Applications 2025-06-:59:59 Interview Begin From Possible Start Date 2025-06-:00:00 Training Training to be Provided An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Data Analyst Level 4 apprenticeship standard. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills. Your training will include gaining a Level 4 Data qualification. Learning Provider JUST IT TRAINING LIMITED Skills Required Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativePatiencePhysical fitness Apply Now
Jul 05, 2025
Full time
What do you want to search? Keyword Apprenticeship Type Location Lead Management, CX and Digital Communications Data Analyst Apprentice Lead Management, CX and Digital Communications Data Analyst Apprentice , Apply From: 27/05/2025 Learning Provider Delivered by JUST IT TRAINING LIMITED Employer NISSAN MOTOR MANUFACTURING (UK) LIMITED Vacancy Description Main Tasks & Responsibilities: Marcomms Performance Analytics: Support the Marketing Strategy and Planning Manager in the production of scheduled dashboards covering all the main business KPIs relating to marketing performance. Data will be securely collected from multiple trusted sources and collated in management reporting dashboards for review and further analysis by members of the Nissan management team Data must be presented aligned to company procedures and industry recognised best practice, and will involve production of graphs and infographic layouts Reporting results to be validated with cross-checking and relevant comparison to identify faults in data and to ensure data quality. Outcomes from reports to be presented through line management meetings, distributed within the company to relevant stakeholders, and presented at team meetings Production of weekly management committee report summaries, collating data from weekly performance reports to reproduce in summary presentations Dealer Marketing Analysis: Working with the Dealer Retail Manager, analyse existing structured and unstructured data to produce granular reports focused on zone and dealer performance using basic statistical methods to analyse the data covering e.g., volume and conversion metrics, performance vs. target and trends over time, in order to support collaboration between the Dealer Marketing team, Field teams and Dealers 1. Digital Support - Nissan.co.uk Working with the vehicle product managers and the local and regional digital teams, become the single point of contact for updates to vehicle specification, pricing and performance data on the website. Manage daily e-commerce processes, including monitoring and solving stock errors, refunds and sales follow-up, and become the key point of contact for the field team and dealer queries. Monitor and report on website customer satisfaction metrics, highlighting trends and issues to the digital team. Using Adobe Analytics, become able to produce ad-hoc reporting to help explain behaviours observed in weekly website and campaign analysis reports. Marcomms Support: Scheduled data reports: following Nissan security and compliance process for any data to be stored, managed and shared securely, produce all regularly scheduled extract requirements that supports Nissan's marketing activities e.g. order data file extracts downloaded and formatted to share with CRM agency for support to Welcome and EAP programmes, First Party Data extracts for Social media lead gen targeting campaigns General project and administrative support to the Marketing Comms team using data management skills to support project management within the team e.g. scheduling key meetings, meeting minutes, task lists and response follow-up actions, budget tracking support etc. Special project opportunities to support the delivery of the Nissan Business Plan by supporting ad hoc analysis requests in the area of media performance, website analytics and lead management Key Details Vacancy Title Lead Management, CX and Digital Communications Data Analyst Apprentice Employer Description We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and product portfolio are successfully communicated in order for us to maintain our strong presence in the UK marketplace. To do this, we ensure that we achieve excellence throughout our sales operations & distribution in the UK, and deliver on our customer promises. Our key functions are Aftersales, Marketing, Network Development & Customer Quality and Sales; finally, our support functions are integral in enabling everyone to deliver their overall strategies. All our employees have the opportunity to gain great autonomy, experience, and international exposure in our stimulating, diverse, and dynamic environment. Our continued success is driven by our ability to produce high quality vehicles, at a competitive and accessible value and we want you to join us in defining how we shape the future of innovation in mobility, connectivity and electrification. Vacancy Location The Rivers Office Park Denham Way Rickmansworth WD3 9YS Wage Frequency Custom Number of Vacancies 1 Vacancy Reference Number Key Dates Apply From 27/05/2025 Closing Date For Applications 2025-06-:59:59 Interview Begin From Possible Start Date 2025-06-:00:00 Training Training to be Provided An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Data Analyst Level 4 apprenticeship standard. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills. Your training will include gaining a Level 4 Data qualification. Learning Provider JUST IT TRAINING LIMITED Skills Required Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativePatiencePhysical fitness Apply Now
ZILO is focused on transforming global transfer agency by providing a single global solution that replaces legacy technology and systems. Our mission is to create sustainable value for firms and the customers they serve, all while putting people first. With a design-driven approach and a commitment to innovation, our team of experts has unified the full breadth of global transfer agency into a single, streamlined solution. At ZILO, we value collaboration, innovation, and continuous improvement. Our team of experienced professionals is dedicated to achieving our goal of being the market-leading solution in global transfer agency. If you are a motivated individual with a passion for technology and a desire to make a real impact in the financial services industry, we would love to hear from you. About this role We are seeking a skilled Data Engineer - Data Lakehouse to join our team. The ideal candidate should be experienced in designing and building data pipelines, performing ETL operations, and managing databases. The candidate will also need to have knowledge and experience in using AWS services for data processing, storage, and analysis. Responsibilities Design, build and maintain efficient and scalable data pipelines to support data processing and analysis. Develop and implement ETL processes to ensure data quality and integrity. Manage and optimize databases, including designing schema and indexing strategies, data partitioning and data archival. Work closely with data scientists and business analysts to understand data requirements and translate them into technical solutions. Collaborate with DevOps and IT teams to deploy, monitor and troubleshoot data systems. Develop and maintain documentation on data infrastructure and processes. Stay current with the latest data engineering technologies, tools and practices. Qualifications Bachelor's degree in computer science, engineering or related field. Minimum of 3 years of experience in data engineering roles. Strong proficiency in SQL, ETL processes and database management systems (e.g., MySQL, PostgreSQL, MongoDB). Hands-on experience with AWS services for data processing, storage and analysis (e.g., S3, Redshift, EMR, Glue). Familiarity with programming languages such as Python or Java. Understanding of data warehousing concepts and data modeling techniques. Experience working with big data technologies (e.g., Hadoop, Spark) is an advantage. Excellent problem-solving and analytical skills. Strong communication and collaboration skills. Benefits Enhanced leave - 38 days inclusive of 8 UK Public Holidays Private Health Care including family cover Life Assurance - 5x salary Flexible working - work from home and/or in our London Office Employee Assistance Program Company Pension (Salary Sacrifice options available) Access to training and development Buy and Sell holiday scheme The opportunity for "work from anywhere/global mobility"
Jul 05, 2025
Full time
ZILO is focused on transforming global transfer agency by providing a single global solution that replaces legacy technology and systems. Our mission is to create sustainable value for firms and the customers they serve, all while putting people first. With a design-driven approach and a commitment to innovation, our team of experts has unified the full breadth of global transfer agency into a single, streamlined solution. At ZILO, we value collaboration, innovation, and continuous improvement. Our team of experienced professionals is dedicated to achieving our goal of being the market-leading solution in global transfer agency. If you are a motivated individual with a passion for technology and a desire to make a real impact in the financial services industry, we would love to hear from you. About this role We are seeking a skilled Data Engineer - Data Lakehouse to join our team. The ideal candidate should be experienced in designing and building data pipelines, performing ETL operations, and managing databases. The candidate will also need to have knowledge and experience in using AWS services for data processing, storage, and analysis. Responsibilities Design, build and maintain efficient and scalable data pipelines to support data processing and analysis. Develop and implement ETL processes to ensure data quality and integrity. Manage and optimize databases, including designing schema and indexing strategies, data partitioning and data archival. Work closely with data scientists and business analysts to understand data requirements and translate them into technical solutions. Collaborate with DevOps and IT teams to deploy, monitor and troubleshoot data systems. Develop and maintain documentation on data infrastructure and processes. Stay current with the latest data engineering technologies, tools and practices. Qualifications Bachelor's degree in computer science, engineering or related field. Minimum of 3 years of experience in data engineering roles. Strong proficiency in SQL, ETL processes and database management systems (e.g., MySQL, PostgreSQL, MongoDB). Hands-on experience with AWS services for data processing, storage and analysis (e.g., S3, Redshift, EMR, Glue). Familiarity with programming languages such as Python or Java. Understanding of data warehousing concepts and data modeling techniques. Experience working with big data technologies (e.g., Hadoop, Spark) is an advantage. Excellent problem-solving and analytical skills. Strong communication and collaboration skills. Benefits Enhanced leave - 38 days inclusive of 8 UK Public Holidays Private Health Care including family cover Life Assurance - 5x salary Flexible working - work from home and/or in our London Office Employee Assistance Program Company Pension (Salary Sacrifice options available) Access to training and development Buy and Sell holiday scheme The opportunity for "work from anywhere/global mobility"
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Smarsh is seeking an IT Specialist to join our office in London, Canary Wharf. As the IT Specialist, you will serve and interface with representatives from every department on a regular basis to solve daily challenges and needs. This role requires a high degree of customer service and expertise. You must have the right mix of technical support skills, customer urgency and passion for deploying the right solutions to solve changing business needs. You will have proven experience with macOS, JAMF, Windows, Office 365 applications, and MS Teams. This is a full-time hybrid position working out of our London, Canary Wharf, office. How will you contribute? Provide first-line response to internal customers requiring assistance with IT issues. Respond to requests for technical assistance by phone, email, drive-bys and/or using service desk management system. Track and own issues to resolution and updating the service management system. Troubleshoot and manage mission critical business solutions including but not limited to Windows, macOS, Office 365, MS Teams, computer hardware, and other new and emerging technology solutions. Create and manage Active Directory accounts for corporate users & systems. Maintain desktops, laptops and tablets including both hardware and software. Maintain office devices including multifunction printers, VOIP equipment, mobile devices, and AV equipment. Create, maintain and delete Active Directory accounts for corporate users & systems. Take ownership of macOS/iOS environments, lead administration via Jamf Cloud. Perform other ad-hoc projects or tasks as assigned. Other duties as assigned. What will you bring? Bachelor's degree is preferred. A minimum of 2 years of experience with help desk assistance Demonstrated experience with troubleshooting various computer-related issues. Service Desk Support, Windows and Mac hardware support, M365, Jira, AD, customer service, remote support Proven experience with macOS, Jamf, Windows, Office 365 applications, and MS Teams Or equivalent combination of education and experience. What do we offer? We value our people and offer a competitive salary along with company bonus Strong maternity and paternity scheme A workplace pension scheme Take what you need holiday package Private medical insurance Dental plan Group life assurance Group income protection Employee assistance programme A monthly wellness allowance Adoption assistance Stock options Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment. Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Jul 05, 2025
Full time
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Smarsh is seeking an IT Specialist to join our office in London, Canary Wharf. As the IT Specialist, you will serve and interface with representatives from every department on a regular basis to solve daily challenges and needs. This role requires a high degree of customer service and expertise. You must have the right mix of technical support skills, customer urgency and passion for deploying the right solutions to solve changing business needs. You will have proven experience with macOS, JAMF, Windows, Office 365 applications, and MS Teams. This is a full-time hybrid position working out of our London, Canary Wharf, office. How will you contribute? Provide first-line response to internal customers requiring assistance with IT issues. Respond to requests for technical assistance by phone, email, drive-bys and/or using service desk management system. Track and own issues to resolution and updating the service management system. Troubleshoot and manage mission critical business solutions including but not limited to Windows, macOS, Office 365, MS Teams, computer hardware, and other new and emerging technology solutions. Create and manage Active Directory accounts for corporate users & systems. Maintain desktops, laptops and tablets including both hardware and software. Maintain office devices including multifunction printers, VOIP equipment, mobile devices, and AV equipment. Create, maintain and delete Active Directory accounts for corporate users & systems. Take ownership of macOS/iOS environments, lead administration via Jamf Cloud. Perform other ad-hoc projects or tasks as assigned. Other duties as assigned. What will you bring? Bachelor's degree is preferred. A minimum of 2 years of experience with help desk assistance Demonstrated experience with troubleshooting various computer-related issues. Service Desk Support, Windows and Mac hardware support, M365, Jira, AD, customer service, remote support Proven experience with macOS, Jamf, Windows, Office 365 applications, and MS Teams Or equivalent combination of education and experience. What do we offer? We value our people and offer a competitive salary along with company bonus Strong maternity and paternity scheme A workplace pension scheme Take what you need holiday package Private medical insurance Dental plan Group life assurance Group income protection Employee assistance programme A monthly wellness allowance Adoption assistance Stock options Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment. Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients' needs. Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Business Unit Our ambitious growth strategy is underpinned by our commitment to enhance the client experience and deliver market leading personalised Wealth Management. We are embracing digital technology to help us achieve this ambition. Our Technology team, co-located with our business in the heart of the City of London, is central to achieving this ambition. We are investing in a modern technology stack, adopting a product-based approach to development, and delivering solutions through an agile framework. Our Technology team is responsible for: Software Development Infrastructure DevOps and Automation Service Delivery Project Management Brief Role Objective: As a member of the Data Development team, you will be responsible for developing ways to consolidate, analyse, and present our data to support the operations and future growth of our business. In this role you will be involved in a wide variety of high-profile business facing initiatives from developing data extracts and PowerBI reports to optimising the data warehouse to deliver data more quickly to the business each day. You will work with the Lead Data Engineer and other members of the Data Engineering team to deliver our new strategic enterprise data platform based on Snowflake and DBT, while also maintaining our legacy data platform. Key Responsibilities: Data warehouse design and implementation working towards the creation of a single source of truth. Development of data ingestion/transformation pipelines using Fivetran, DBT and Gitlab. Creation of management information dashboards. Work with business analysts and end-users to plan and implement feature enhancements and changes to existing systems, processes and data warehouses. Working with internal staff and third parties (suppliers and partners) to plan and develop new databases, extracts and reports. Assist with the migration from legacy data platforms, software systems and reports to modem technologies. Create, test and maintain code in line with industry best practice and internal programming guidelines. Provide support of the systems developed to other IT teams and also to business users as required. Manage work using the JIRA project tracking software, ensuring all work completed is reflected in the tool. Able to work effectively and self-sufficiently in a fast-changing working environment. Adhere to all Information Security Policies. Completing other duties as directed. The nature of the role requires some work outside of normal business hours including weekends, evenings and public holidays. Your profile Key Skills and Competency Requirements: At least 2 years' experience designing and implementing a full-scale data warehouse solution using Snowflake Expertise and excellent proficiency with Snowflake internals and integration of Snowflake with other technologies for data processing and reporting. Data Modelling using the Kimball Methodology. Experience in developing CI/CD pipelines using Gitlab or similar. Comprehensive knowledge of data engineering, data modelling and ETL best practice Experience of working within a global team. Experience of working with multiple stakeholders as part of an Agile team. Experience in developing production-ready data ingestion and processing pipelines using Python. Experience of ingesting data into a data platform using Fivetran. Experience of developing BI dashboards using Power BI. Knowledge of security concepts relevant to Azure. Experience of workflow management tools such as Apache Airflow. Interested in the role? Complete the online application. We look forward to getting to know you. Discover more about LGT Wealth Management A message from our CEO Ben Snee, Chief Executive Officer welcomes you to LGT Wealth Management. Hear more about our commitment to sustainability and what makes LGT a great place to work. Our company Company news
Jul 05, 2025
Full time
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients' needs. Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Business Unit Our ambitious growth strategy is underpinned by our commitment to enhance the client experience and deliver market leading personalised Wealth Management. We are embracing digital technology to help us achieve this ambition. Our Technology team, co-located with our business in the heart of the City of London, is central to achieving this ambition. We are investing in a modern technology stack, adopting a product-based approach to development, and delivering solutions through an agile framework. Our Technology team is responsible for: Software Development Infrastructure DevOps and Automation Service Delivery Project Management Brief Role Objective: As a member of the Data Development team, you will be responsible for developing ways to consolidate, analyse, and present our data to support the operations and future growth of our business. In this role you will be involved in a wide variety of high-profile business facing initiatives from developing data extracts and PowerBI reports to optimising the data warehouse to deliver data more quickly to the business each day. You will work with the Lead Data Engineer and other members of the Data Engineering team to deliver our new strategic enterprise data platform based on Snowflake and DBT, while also maintaining our legacy data platform. Key Responsibilities: Data warehouse design and implementation working towards the creation of a single source of truth. Development of data ingestion/transformation pipelines using Fivetran, DBT and Gitlab. Creation of management information dashboards. Work with business analysts and end-users to plan and implement feature enhancements and changes to existing systems, processes and data warehouses. Working with internal staff and third parties (suppliers and partners) to plan and develop new databases, extracts and reports. Assist with the migration from legacy data platforms, software systems and reports to modem technologies. Create, test and maintain code in line with industry best practice and internal programming guidelines. Provide support of the systems developed to other IT teams and also to business users as required. Manage work using the JIRA project tracking software, ensuring all work completed is reflected in the tool. Able to work effectively and self-sufficiently in a fast-changing working environment. Adhere to all Information Security Policies. Completing other duties as directed. The nature of the role requires some work outside of normal business hours including weekends, evenings and public holidays. Your profile Key Skills and Competency Requirements: At least 2 years' experience designing and implementing a full-scale data warehouse solution using Snowflake Expertise and excellent proficiency with Snowflake internals and integration of Snowflake with other technologies for data processing and reporting. Data Modelling using the Kimball Methodology. Experience in developing CI/CD pipelines using Gitlab or similar. Comprehensive knowledge of data engineering, data modelling and ETL best practice Experience of working within a global team. Experience of working with multiple stakeholders as part of an Agile team. Experience in developing production-ready data ingestion and processing pipelines using Python. Experience of ingesting data into a data platform using Fivetran. Experience of developing BI dashboards using Power BI. Knowledge of security concepts relevant to Azure. Experience of workflow management tools such as Apache Airflow. Interested in the role? Complete the online application. We look forward to getting to know you. Discover more about LGT Wealth Management A message from our CEO Ben Snee, Chief Executive Officer welcomes you to LGT Wealth Management. Hear more about our commitment to sustainability and what makes LGT a great place to work. Our company Company news
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 05, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 05, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 05, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 05, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 05, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 05, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 05, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Company Description OVERVIEW Publicis Groupe is one of the world's largest communications holding companies, present in over 110 countries and employing about 100,000 professionals The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. HELPING OUR CLIENTS UNLOCK GROWTH IN THE PLATFORM WORLD Our clients compete in the platform world, a horizontal marketplace between creators and consumers, between speakers and listeners, between buyers and sellers. To thrive in the platform world, companies must continue to innovate their products and business models. Four imperatives (1. Real Identity, 2. Dynamic, Diverse and Disruptive Creativity 3., Smart Media and 4. Direct Relationships) via our suite of world-class agencies, are necessary for modern brands to win in the platform world. At Publicis Groupe, we've invested in capabilities across these four imperatives our clients need to unlock growth. As the only one who can architect, build and orchestrate end to end solutions, not only do we have a proven record of building bespoke models for clients and leading expertise across all major industry categories, we are able to offer our talents more opportunities to grow and benefit from a richer learning experience. We call this Power of One. Powered by a 100,000-strong network via Marcel, our AI-based platform, we are also able to provide our clients and talents instant access to resource, knowledge for any need, any time, in any market. THE SPIRIT OF VIVA LA DIFFERENCE Viva La Difference is deeply rooted in everything we do. It has always been in our DNA. From the birth of Publicis, 94 years ago, when Marcel Bleustein-Blanchet, our founder, invented French advertising. Viva La Difference expresses how we value and respect each individual and recognize what makes us distinctive. This is the charge that inspires our teams to celebrate the differences in identity, background, culture, and experience of all of us. It is how we behave with each other and our clients, and it is deeply rooted throughout our work, to elevate and bring to life our differences throughout the platform world. Job Description About the Role: At Publicis Media, we're committed to driving operational excellence, ensuring compliance, and delivering best-in-class reporting for our clients. As a Data Analyst, Compliance , you'll play a key role in upholding contractual obligations, safeguarding revenue, and streamlining our reporting processes. If you have a sharp eye for detail, strong analytical skills, and a passion for process improvement, this is your chance to be part of a high-performing, collaborative team. Responsibilities Reporting & Compliance Prepare and deliver Excel-based reports in line with client commitments (e.g., AVBs/Media Benefits, Unbilled Reports, Compliance Certificates). Track and consolidate data across multiple markets, ensuring accuracy and consistency in reporting. Identify opportunities to automate and streamline reporting processes, improving efficiency and output quality. Support the migration of reporting workflows to SharePoint and Teams for enhanced collaboration. Data Analysis & Insights Provide in-depth analysis of financial and compliance data, identifying trends and key takeaways. Assist in the development of visual dashboards (e.g., Power BI) to bring data to life. Work closely with internal teams to resolve data-related queries and discrepancies. Audit Support Assist in multi-market compliance audits by consolidating data and preparing necessary documentation. Review audit findings to spot common trends and suggest process improvements. Qualifications 3+ years' experience in reporting, analytics, finance, or compliance within media or a related industry. Advanced proficiency in Microsoft Excel (pivot tables, formulas, data visualization). Experience working with Power Query, SharePoint, or other automation tools is a plus. Strong analytical skills with the ability to interpret and present data in a clear, compelling way. Excellent organizational skills, attention to detail, and the ability to meet tight deadlines. A proactive mindset and a collaborative approach to problem-solving. Additional Information Benefits: In the UK, alongside the core benefits such as Pension, Life Assurance, Private Medical, and Income Protection Plan , we also offer: WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Jul 05, 2025
Full time
Company Description OVERVIEW Publicis Groupe is one of the world's largest communications holding companies, present in over 110 countries and employing about 100,000 professionals The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. HELPING OUR CLIENTS UNLOCK GROWTH IN THE PLATFORM WORLD Our clients compete in the platform world, a horizontal marketplace between creators and consumers, between speakers and listeners, between buyers and sellers. To thrive in the platform world, companies must continue to innovate their products and business models. Four imperatives (1. Real Identity, 2. Dynamic, Diverse and Disruptive Creativity 3., Smart Media and 4. Direct Relationships) via our suite of world-class agencies, are necessary for modern brands to win in the platform world. At Publicis Groupe, we've invested in capabilities across these four imperatives our clients need to unlock growth. As the only one who can architect, build and orchestrate end to end solutions, not only do we have a proven record of building bespoke models for clients and leading expertise across all major industry categories, we are able to offer our talents more opportunities to grow and benefit from a richer learning experience. We call this Power of One. Powered by a 100,000-strong network via Marcel, our AI-based platform, we are also able to provide our clients and talents instant access to resource, knowledge for any need, any time, in any market. THE SPIRIT OF VIVA LA DIFFERENCE Viva La Difference is deeply rooted in everything we do. It has always been in our DNA. From the birth of Publicis, 94 years ago, when Marcel Bleustein-Blanchet, our founder, invented French advertising. Viva La Difference expresses how we value and respect each individual and recognize what makes us distinctive. This is the charge that inspires our teams to celebrate the differences in identity, background, culture, and experience of all of us. It is how we behave with each other and our clients, and it is deeply rooted throughout our work, to elevate and bring to life our differences throughout the platform world. Job Description About the Role: At Publicis Media, we're committed to driving operational excellence, ensuring compliance, and delivering best-in-class reporting for our clients. As a Data Analyst, Compliance , you'll play a key role in upholding contractual obligations, safeguarding revenue, and streamlining our reporting processes. If you have a sharp eye for detail, strong analytical skills, and a passion for process improvement, this is your chance to be part of a high-performing, collaborative team. Responsibilities Reporting & Compliance Prepare and deliver Excel-based reports in line with client commitments (e.g., AVBs/Media Benefits, Unbilled Reports, Compliance Certificates). Track and consolidate data across multiple markets, ensuring accuracy and consistency in reporting. Identify opportunities to automate and streamline reporting processes, improving efficiency and output quality. Support the migration of reporting workflows to SharePoint and Teams for enhanced collaboration. Data Analysis & Insights Provide in-depth analysis of financial and compliance data, identifying trends and key takeaways. Assist in the development of visual dashboards (e.g., Power BI) to bring data to life. Work closely with internal teams to resolve data-related queries and discrepancies. Audit Support Assist in multi-market compliance audits by consolidating data and preparing necessary documentation. Review audit findings to spot common trends and suggest process improvements. Qualifications 3+ years' experience in reporting, analytics, finance, or compliance within media or a related industry. Advanced proficiency in Microsoft Excel (pivot tables, formulas, data visualization). Experience working with Power Query, SharePoint, or other automation tools is a plus. Strong analytical skills with the ability to interpret and present data in a clear, compelling way. Excellent organizational skills, attention to detail, and the ability to meet tight deadlines. A proactive mindset and a collaborative approach to problem-solving. Additional Information Benefits: In the UK, alongside the core benefits such as Pension, Life Assurance, Private Medical, and Income Protection Plan , we also offer: WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 05, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 05, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Data Engineer Technology - London, London, City of (Hybrid) About IFX Payments We're an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: to Win. Properly. What we offer Everyone at IFX Payments has a meaningful and impactful role to play in helping us achieve that goal. We take pride in the quality of our work but balance that with the speed, intent, tenacity, and focus needed to win. We're a high-performance team who can trust each other as individuals to get the job done so we can be successful together. Being part of IFX Payments, you'll receive every opportunity to thrive in your role to contribute to that success. We'll invest in you along the way to genuinely help you grow and take your career to new and exciting places. You'll work alongside experienced industry leaders, receive guidance from pioneering performance coaches and have the option to gain qualifications in your field that help you realise your ambitions. In exchange, we don't expect anything extra from you during your time here. We only ask you to do one thing: Make it count. 25 days of annual leave + bank holidays and your birthday off. Pension auto-enrolment with salary sacrifice contributions. Healthcare cash plan including support for dental, physio and therapies. Discounts on fitness, cinema discounts, shopping, travel, entertainment and more! Life Insurance. Cycle to work. Nursery fees salary exchange. Employee Assistant Programme Career progression with excellent training and development. Company events - Pub nights, sporting events, seasonal parties, socials What's the role? Job Title: Data Engineer Team: Technology Location: London Overview of the role IFX is going through major technological transformation and as a part of which, we are building a brand new modern data platform to enable centralised reporting for the business. We are looking for a passionate and driven data engineer who will work with Head of Data and Enterprise architecture to build data engineering process in AWS using modern tech stack. Responsibilities Data Pipeline Development : Design, build, and maintain scalable data pipelines to ingest, process, and store large sets of financial data from various internal and external sources. Cloud Infrastructure Management : Leverage AWS services such as S3, Redshift, Lambda, Glue, and others to develop and maintain robust cloud-based data infrastructure. Automation : Use Terraform to automate infrastructure provisioning, deployment, and configuration, ensuring efficiency and repeatability in cloud environments. Database Design & Optimisation : Design and optimise complex SQL queries, and relational databases (e.g., Amazon Redshift, PostgreSQL, MySQL) to enable fast, efficient data retrieval and analytics. Data Transformation : Apply ETL/ELT processes to transform raw financial data into usable insights for business intelligence, reporting, and predictive analytics. Collaboration with Teams : Work closely with platform team, data analysts, and business teams to ensure that the data infrastructure supports organisational goals, enabling accurate reporting and decision-making. Version Control : Utilise GitHub for version control, ensuring proper code management and collaboration within a distributed engineering team. Automated Testing & Quality Assurance : Develop and implement automated testing processes to ensure the accuracy, security, and performance of data pipelines and integrations. Documentation & Best Practices : Maintain clear, well-organised documentation for all data engineering projects, including data pipeline processes, cloud infrastructure, and codebase. Data Governance & Security : Implement and enforce data governance policies and security practices, ensuring compliance with financial regulations and protecting sensitive financial data. Troubleshooting & Optimisation : Monitor and troubleshoot data pipeline performance, addressing bottlenecks or issues promptly to ensure smooth data flow and operation. Requirements Several years of experience in data engineering, preferably in the financial services or similar regulated industries. Strong understanding of data engineering concepts, including data modelling, ETL/ELT processes, and data warehousing. Proven experience with AWS services (e.g., S3, Redshift, Lambda, ECS, ECR, SNS, Eventbridge, CloudWatch, Athena etc.) for building and maintaining scalable data solutions in the cloud. Technical Skills (must have): Python: Proficient in Python for developing custom ETL solutions, data processing, and integration with cloud platforms. Terraform: Experience with Terraform to manage infrastructure as code, ensuring scalable and repeatable cloud environment provisioning. SQL: Advanced proficiency in SQL for querying and optimising relational databases Version Control: Experience with GitHub for managing code, reviewing pull requests, and collaborating in a distributed team environment. Automated Testing: Familiarity with automated testing frameworks (e.g., PyTest, unittest) to ensure code reliability, accuracy, and performance. Additional Skills: Strong understanding of data governance, data quality, and security best practices, particularly in financial and regulated environments. Excellent troubleshooting and debugging skills for data pipelines and cloud infrastructure. Soft Skills: Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders. Ability to work independently, as well as collaboratively, in an agile and fast-paced environment. Problem-solving mindset, with the ability to think critically and troubleshoot issues quickly. Detail-oriented with a passion for working with large datasets and delivering accurate, high-quality results. A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance . Adaptable, tenacious and flexible who is able to perform under pressure . Diversity & Inclusion We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background,identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential. Additional Information - We work on a hybrid basis from our office in central London. - You must be eligible to work in the UK to be considered for this position. - Full background check will be carried out. First Name Last Name Email Phone Address City County -Select- Postcode Country United Kingdom Resume No file selected Date Available Desired Pay LinkedIn Profile URL Thank You Your application was submitted successfully
Jul 05, 2025
Full time
Data Engineer Technology - London, London, City of (Hybrid) About IFX Payments We're an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: to Win. Properly. What we offer Everyone at IFX Payments has a meaningful and impactful role to play in helping us achieve that goal. We take pride in the quality of our work but balance that with the speed, intent, tenacity, and focus needed to win. We're a high-performance team who can trust each other as individuals to get the job done so we can be successful together. Being part of IFX Payments, you'll receive every opportunity to thrive in your role to contribute to that success. We'll invest in you along the way to genuinely help you grow and take your career to new and exciting places. You'll work alongside experienced industry leaders, receive guidance from pioneering performance coaches and have the option to gain qualifications in your field that help you realise your ambitions. In exchange, we don't expect anything extra from you during your time here. We only ask you to do one thing: Make it count. 25 days of annual leave + bank holidays and your birthday off. Pension auto-enrolment with salary sacrifice contributions. Healthcare cash plan including support for dental, physio and therapies. Discounts on fitness, cinema discounts, shopping, travel, entertainment and more! Life Insurance. Cycle to work. Nursery fees salary exchange. Employee Assistant Programme Career progression with excellent training and development. Company events - Pub nights, sporting events, seasonal parties, socials What's the role? Job Title: Data Engineer Team: Technology Location: London Overview of the role IFX is going through major technological transformation and as a part of which, we are building a brand new modern data platform to enable centralised reporting for the business. We are looking for a passionate and driven data engineer who will work with Head of Data and Enterprise architecture to build data engineering process in AWS using modern tech stack. Responsibilities Data Pipeline Development : Design, build, and maintain scalable data pipelines to ingest, process, and store large sets of financial data from various internal and external sources. Cloud Infrastructure Management : Leverage AWS services such as S3, Redshift, Lambda, Glue, and others to develop and maintain robust cloud-based data infrastructure. Automation : Use Terraform to automate infrastructure provisioning, deployment, and configuration, ensuring efficiency and repeatability in cloud environments. Database Design & Optimisation : Design and optimise complex SQL queries, and relational databases (e.g., Amazon Redshift, PostgreSQL, MySQL) to enable fast, efficient data retrieval and analytics. Data Transformation : Apply ETL/ELT processes to transform raw financial data into usable insights for business intelligence, reporting, and predictive analytics. Collaboration with Teams : Work closely with platform team, data analysts, and business teams to ensure that the data infrastructure supports organisational goals, enabling accurate reporting and decision-making. Version Control : Utilise GitHub for version control, ensuring proper code management and collaboration within a distributed engineering team. Automated Testing & Quality Assurance : Develop and implement automated testing processes to ensure the accuracy, security, and performance of data pipelines and integrations. Documentation & Best Practices : Maintain clear, well-organised documentation for all data engineering projects, including data pipeline processes, cloud infrastructure, and codebase. Data Governance & Security : Implement and enforce data governance policies and security practices, ensuring compliance with financial regulations and protecting sensitive financial data. Troubleshooting & Optimisation : Monitor and troubleshoot data pipeline performance, addressing bottlenecks or issues promptly to ensure smooth data flow and operation. Requirements Several years of experience in data engineering, preferably in the financial services or similar regulated industries. Strong understanding of data engineering concepts, including data modelling, ETL/ELT processes, and data warehousing. Proven experience with AWS services (e.g., S3, Redshift, Lambda, ECS, ECR, SNS, Eventbridge, CloudWatch, Athena etc.) for building and maintaining scalable data solutions in the cloud. Technical Skills (must have): Python: Proficient in Python for developing custom ETL solutions, data processing, and integration with cloud platforms. Terraform: Experience with Terraform to manage infrastructure as code, ensuring scalable and repeatable cloud environment provisioning. SQL: Advanced proficiency in SQL for querying and optimising relational databases Version Control: Experience with GitHub for managing code, reviewing pull requests, and collaborating in a distributed team environment. Automated Testing: Familiarity with automated testing frameworks (e.g., PyTest, unittest) to ensure code reliability, accuracy, and performance. Additional Skills: Strong understanding of data governance, data quality, and security best practices, particularly in financial and regulated environments. Excellent troubleshooting and debugging skills for data pipelines and cloud infrastructure. Soft Skills: Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders. Ability to work independently, as well as collaboratively, in an agile and fast-paced environment. Problem-solving mindset, with the ability to think critically and troubleshoot issues quickly. Detail-oriented with a passion for working with large datasets and delivering accurate, high-quality results. A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance . Adaptable, tenacious and flexible who is able to perform under pressure . Diversity & Inclusion We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background,identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential. Additional Information - We work on a hybrid basis from our office in central London. - You must be eligible to work in the UK to be considered for this position. - Full background check will be carried out. First Name Last Name Email Phone Address City County -Select- Postcode Country United Kingdom Resume No file selected Date Available Desired Pay LinkedIn Profile URL Thank You Your application was submitted successfully
Aurora Energy Research Limited
Oxford, Oxfordshire
Senior Product Data Analyst Department: Software Solutions Employment Type: Permanent - Full Time Location: Oxford, UK Description Aurora's Software Solutions team is building the global investment analytics platform for the energy transition. It is a seamlessly integrated suite of software products allowing our users to value and benchmark any asset or portfolio, under any business model and market scenario, anywhere in the world. Widely adopted by leading energy companies and investors, the platform changes the way that energy market analytics is performed and delivered. Based in Oxford, you will contribute to developing Aurora's growing suite of software solutions, used by leading companies across the energy sector. You will help customers to implement their projects on our platform and collaborate with many different Aurora teams to improve the product and increase adoption. You will work with large datasets and support the deployment of our services across many different countries. Successful candidates will combine a passion for global energy transformation with a strong interest in product management and advanced data analytics. They will work in a dynamic, intellectually stimulating, demanding and collaborative environment. They will gain a deep understanding of the energy industry and product management skills, working at the forefront of the global energy transformation. The position suits someone with 1-2 years of experience in a technical, analytical or product-facing role, ideally within energy, software, or data-heavy environments. Key Responsibilities Become a subject matter expert in the area you work on (e.g. storage, solar, wind, or market modelling), including the logic and assumptions underlying Aurora's internal models Collaborate with Product Managers and cross-functional teams of software engineers, modellers, and research analysts as part of continuous product discovery and delivery Contribute to product backlog refinement by gathering evidence and defining requirements for high-value recurring client issues, usability gaps, or additions to modelling features Define tests to ensure that model updates and features meet quality expectations before client release Apply advanced analytics techniques (e.g. statistical analysis, visualisation, sensitivity testing) to help interrogate, validate, and interpret model outputs Support internal and external clients by answering technical product queries, analysing model behaviour, and gathering structured feedback Monitor product performance by analysing adoption metrics and client usage patterns Share learnings across Aurora's software team, and contribute to building a culture of rigorous, insight-driven product development What we are looking for Bachelor's degree and evidence of strong academic performance (First, 2:1 or similar) in a quantitative or technical discipline 1-2+ years of experience in a role involving complex data analysis, modelling, or product development (e.g. in energy, software, finance, or consulting) Proficiency in at least one programming language commonly used for analysis (e.g. Python, R, MATLAB) Demonstrated ability to analyse, interpret, and explain the behaviour of complex systems or models Strong interest in energy and power markets Evidence of strong performance in team-oriented environments Strong communication skills and the ability to adapt your communication style for technical and non-technical audiences You must have the right to work in the UK as we are unable to provide sponsorship for this role, now or in the future What we offer Private Medical Insurance Dental Insurance Parental Support Salary-Exchange Pension Employee Assistance Programme (EAP) Local Oxford Discounts Cycle-to-work Scheme Flu Jabs At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let's discuss what works for you and AER during the interview process. The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. The successful candidate would start as soon as possible. The team will review applications as they are received. Salary will be competitive with experience. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period.
Jul 05, 2025
Full time
Senior Product Data Analyst Department: Software Solutions Employment Type: Permanent - Full Time Location: Oxford, UK Description Aurora's Software Solutions team is building the global investment analytics platform for the energy transition. It is a seamlessly integrated suite of software products allowing our users to value and benchmark any asset or portfolio, under any business model and market scenario, anywhere in the world. Widely adopted by leading energy companies and investors, the platform changes the way that energy market analytics is performed and delivered. Based in Oxford, you will contribute to developing Aurora's growing suite of software solutions, used by leading companies across the energy sector. You will help customers to implement their projects on our platform and collaborate with many different Aurora teams to improve the product and increase adoption. You will work with large datasets and support the deployment of our services across many different countries. Successful candidates will combine a passion for global energy transformation with a strong interest in product management and advanced data analytics. They will work in a dynamic, intellectually stimulating, demanding and collaborative environment. They will gain a deep understanding of the energy industry and product management skills, working at the forefront of the global energy transformation. The position suits someone with 1-2 years of experience in a technical, analytical or product-facing role, ideally within energy, software, or data-heavy environments. Key Responsibilities Become a subject matter expert in the area you work on (e.g. storage, solar, wind, or market modelling), including the logic and assumptions underlying Aurora's internal models Collaborate with Product Managers and cross-functional teams of software engineers, modellers, and research analysts as part of continuous product discovery and delivery Contribute to product backlog refinement by gathering evidence and defining requirements for high-value recurring client issues, usability gaps, or additions to modelling features Define tests to ensure that model updates and features meet quality expectations before client release Apply advanced analytics techniques (e.g. statistical analysis, visualisation, sensitivity testing) to help interrogate, validate, and interpret model outputs Support internal and external clients by answering technical product queries, analysing model behaviour, and gathering structured feedback Monitor product performance by analysing adoption metrics and client usage patterns Share learnings across Aurora's software team, and contribute to building a culture of rigorous, insight-driven product development What we are looking for Bachelor's degree and evidence of strong academic performance (First, 2:1 or similar) in a quantitative or technical discipline 1-2+ years of experience in a role involving complex data analysis, modelling, or product development (e.g. in energy, software, finance, or consulting) Proficiency in at least one programming language commonly used for analysis (e.g. Python, R, MATLAB) Demonstrated ability to analyse, interpret, and explain the behaviour of complex systems or models Strong interest in energy and power markets Evidence of strong performance in team-oriented environments Strong communication skills and the ability to adapt your communication style for technical and non-technical audiences You must have the right to work in the UK as we are unable to provide sponsorship for this role, now or in the future What we offer Private Medical Insurance Dental Insurance Parental Support Salary-Exchange Pension Employee Assistance Programme (EAP) Local Oxford Discounts Cycle-to-work Scheme Flu Jabs At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let's discuss what works for you and AER during the interview process. The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. The successful candidate would start as soon as possible. The team will review applications as they are received. Salary will be competitive with experience. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period.
