We are delighted to be working with a well-established engineering company based in Chesterfield who are looking for an experienced Project Manager to work alongside their existing team. Reporting to the Operations Director, the successful candidate will be responsible for managing multiple projects with 1 to 2 days site visits per week. Competitive salary Duties: *Managing projects from start to finish, including organising materials, contractors and timescales *Project financial reporting *Ensuring developments are completed in line with Business Plan Targets and on budget by setting benchmarks, agreeing budgets and monitoring progress *Managing teams of site personnel *Maintain regular communication and attend meetings with clients and their representatives to inform them of progress on the project, i.e. stakeholder management. *Procurement and management of materials and equipment selection *Managing quality & HSQE *Liaising with clients Ideal candidate: *Degree in engineering, construction, or similar *Experience in a civil engineering company (desirable) *Commercial awareness * Understanding of reviewing contracts * Budgeting experience *Analytical thinking *Excellent organisational skills *Strong problem solving skills *A professional approach *Driving licence For more information please contact Camilla Fitsum To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions
Jan 15, 2021
Full time
We are delighted to be working with a well-established engineering company based in Chesterfield who are looking for an experienced Project Manager to work alongside their existing team. Reporting to the Operations Director, the successful candidate will be responsible for managing multiple projects with 1 to 2 days site visits per week. Competitive salary Duties: *Managing projects from start to finish, including organising materials, contractors and timescales *Project financial reporting *Ensuring developments are completed in line with Business Plan Targets and on budget by setting benchmarks, agreeing budgets and monitoring progress *Managing teams of site personnel *Maintain regular communication and attend meetings with clients and their representatives to inform them of progress on the project, i.e. stakeholder management. *Procurement and management of materials and equipment selection *Managing quality & HSQE *Liaising with clients Ideal candidate: *Degree in engineering, construction, or similar *Experience in a civil engineering company (desirable) *Commercial awareness * Understanding of reviewing contracts * Budgeting experience *Analytical thinking *Excellent organisational skills *Strong problem solving skills *A professional approach *Driving licence For more information please contact Camilla Fitsum To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions
System Configuration Specialist Altrincham (Home working for now) Up to £38,000 Interviewing immediately Our longstanding client is one of the UK's leading healthcare providers. This organisation are HUGE on internal progression and development with 19 promotions in their system admin team alone last year! This role is a newly created position and will mainly focus on the system administration and core configuration of business IT applications on a day to day basis. Configuration work will typically be project based and involve the setup of new databases for core applications. The breadth of systems used ranges from Time & Attendance, BI Tools, Electronic Care Planning/Medication Management Systems, eLearning Management platforms, bespoke recruitment, payroll, and finance products, with further applications coming online in the near future. Job Purpose The Systems Development & Configuration Administrator role is required to support the Systems Development Manager in the configuration of and development of all current core and future IT/business applications and systems. This role will be working within the Digital Transformation team in the IT & Related Services Department The role will mainly focus on the system administration and core configuration of business IT applications on a day to day basis. Configuration work will typically be project based and involve the setup of new databases for core applications as well as business as usual duties, involving the management of changes within these core applications. The Systems Development & Configuration Administrator will support the Systems Development Manager in driving forward change within the Group. This will involve the continual development of the applications through both internal configuration layer changes and also working with third party suppliers to assist in the development of the product roadmaps. The post holder will be responsible for managing the Change logs and Development logs and providing updates on progress as and when requested by the Systems Development Manager. In the case of project work the role will involve working to specification documents where stakeholder requirements have been mapped out and translating these into Changes in the IT applications. Ongoing engagement with key stakeholders both internal and external will then be critical to the success of the delivery of these projects. Providing status updates to the Systems Development Manager will be essential. Working closely with our Operations, Delivery Assurance, Business Support and System Implementation Teams you will ensure that all teams are up to date on the improvements/changes to the applications/systems. You will also be responsible for delivering high level training and webinars to these key teams to ensure that they are equipped to support the full portfolio of applications. Additionally, you will maintain strong links with the Quality Team and other clinical teams who will act in an advisory capacity on all clinical and safety matters. Through working with the clinical teams you will increase your knowledge of all areas relating to clinical care delivery, medications management, risk assessment and event management. Key Responsibilities Support with the management of the configuration and development of core group software applications Driving forward the use of innovative technology to improve processes and increase benefits realisation Manage software and hardware configuration changes through internal processes and Servicedesk tools Coordinate processes for version management, system build, archiving, and change management Support and facilitate auditing and reporting Oversee baseline configurations for software applications. Process mapping current and future state processes and drafting standard operating procedures Develop and maintaining documentation and training materials for internal use Deliver internal training sessions and webinars to related teams All aspects of testing for applications through to User Acceptance Testing Support with the change control and development request process Support with release scheduling and management Act as an escalation point for Issues management and maintaining relationships with the system supplier Supporting and ensuring GDPR/DPA 2018 compliance Stakeholder engagement and management of user group/forum events from care workers through to senior leadership team and Board members Working with your team and other teams in the IT & Related Service Department you will be expected to take an 'operational excellence' approach with the end users. Working with change and project management teams to help build and design new products and features. Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications Working with other teams to tight deadlines in an agile/PRINCE2 environment and with project management tools Creation of test scripts and supporting with the running of regression and enhanced testing on a cyclical basis for all applications as required Contribute to the overall IT & Related Services communication strategy PERSON SPECIFICATION Excellent analytical, mathematical, and creative problem-solving skills. Excellent written and oral communication skills. Excellent listening and interpersonal skills. Logical and efficient. Keen attention to detail. Methodical approach to tasks. Organised and adept at working to tight deadlines in a fast-moving environment Ability to conduct research into systems issues and products as required. Ability to drive change throughout the business in a timely and effective manner Excellent stakeholder management, across all levels. Highly self-motivated and directed. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. Able to maintain pleasant relationships with colleagues and upper management at all times even during high stress incidents and periods. Interviewing immediately, please apply with your CV or contact. Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.
Jan 15, 2021
Full time
System Configuration Specialist Altrincham (Home working for now) Up to £38,000 Interviewing immediately Our longstanding client is one of the UK's leading healthcare providers. This organisation are HUGE on internal progression and development with 19 promotions in their system admin team alone last year! This role is a newly created position and will mainly focus on the system administration and core configuration of business IT applications on a day to day basis. Configuration work will typically be project based and involve the setup of new databases for core applications. The breadth of systems used ranges from Time & Attendance, BI Tools, Electronic Care Planning/Medication Management Systems, eLearning Management platforms, bespoke recruitment, payroll, and finance products, with further applications coming online in the near future. Job Purpose The Systems Development & Configuration Administrator role is required to support the Systems Development Manager in the configuration of and development of all current core and future IT/business applications and systems. This role will be working within the Digital Transformation team in the IT & Related Services Department The role will mainly focus on the system administration and core configuration of business IT applications on a day to day basis. Configuration work will typically be project based and involve the setup of new databases for core applications as well as business as usual duties, involving the management of changes within these core applications. The Systems Development & Configuration Administrator will support the Systems Development Manager in driving forward change within the Group. This will involve the continual development of the applications through both internal configuration layer changes and also working with third party suppliers to assist in the development of the product roadmaps. The post holder will be responsible for managing the Change logs and Development logs and providing updates on progress as and when requested by the Systems Development Manager. In the case of project work the role will involve working to specification documents where stakeholder requirements have been mapped out and translating these into Changes in the IT applications. Ongoing engagement with key stakeholders both internal and external will then be critical to the success of the delivery of these projects. Providing status updates to the Systems Development Manager will be essential. Working closely with our Operations, Delivery Assurance, Business Support and System Implementation Teams you will ensure that all teams are up to date on the improvements/changes to the applications/systems. You will also be responsible for delivering high level training and webinars to these key teams to ensure that they are equipped to support the full portfolio of applications. Additionally, you will maintain strong links with the Quality Team and other clinical teams who will act in an advisory capacity on all clinical and safety matters. Through working with the clinical teams you will increase your knowledge of all areas relating to clinical care delivery, medications management, risk assessment and event management. Key Responsibilities Support with the management of the configuration and development of core group software applications Driving forward the use of innovative technology to improve processes and increase benefits realisation Manage software and hardware configuration changes through internal processes and Servicedesk tools Coordinate processes for version management, system build, archiving, and change management Support and facilitate auditing and reporting Oversee baseline configurations for software applications. Process mapping current and future state processes and drafting standard operating procedures Develop and maintaining documentation and training materials for internal use Deliver internal training sessions and webinars to related teams All aspects of testing for applications through to User Acceptance Testing Support with the change control and development request process Support with release scheduling and management Act as an escalation point for Issues management and maintaining relationships with the system supplier Supporting and ensuring GDPR/DPA 2018 compliance Stakeholder engagement and management of user group/forum events from care workers through to senior leadership team and Board members Working with your team and other teams in the IT & Related Service Department you will be expected to take an 'operational excellence' approach with the end users. Working with change and project management teams to help build and design new products and features. Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications Working with other teams to tight deadlines in an agile/PRINCE2 environment and with project management tools Creation of test scripts and supporting with the running of regression and enhanced testing on a cyclical basis for all applications as required Contribute to the overall IT & Related Services communication strategy PERSON SPECIFICATION Excellent analytical, mathematical, and creative problem-solving skills. Excellent written and oral communication skills. Excellent listening and interpersonal skills. Logical and efficient. Keen attention to detail. Methodical approach to tasks. Organised and adept at working to tight deadlines in a fast-moving environment Ability to conduct research into systems issues and products as required. Ability to drive change throughout the business in a timely and effective manner Excellent stakeholder management, across all levels. Highly self-motivated and directed. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. Able to maintain pleasant relationships with colleagues and upper management at all times even during high stress incidents and periods. Interviewing immediately, please apply with your CV or contact. Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.
Systems Development & Configuration Administrator Altrincham (Home working for now) Up to £38,000 Interviewing immediately Our longstanding client is one of the UK's leading healthcare providers. This organisation are HUGE on internal progression and development with 19 promotions in their system admin team alone last year! This role is a newly created position and will mainly focus on the system administration and core configuration of business IT applications on a day to day basis. Configuration work will typically be project based and involve the setup of new databases for core applications. The breadth of systems used ranges from Time & Attendance, BI Tools, Electronic Care Planning/Medication Management Systems, eLearning Management platforms, bespoke recruitment, payroll, and finance products, with further applications coming online in the near future. Job Purpose The Systems Development & Configuration Administrator role is required to support the Systems Development Manager in the configuration of and development of all current core and future IT/business applications and systems. This role will be working within the Digital Transformation team in the IT & Related Services Department The role will mainly focus on the system administration and core configuration of business IT applications on a day to day basis. Configuration work will typically be project based and involve the setup of new databases for core applications as well as business as usual duties, involving the management of changes within these core applications. The Systems Development & Configuration Administrator will support the Systems Development Manager in driving forward change within the Group. This will involve the continual development of the applications through both internal configuration layer changes and also working with third party suppliers to assist in the development of the product roadmaps. The post holder will be responsible for managing the Change logs and Development logs and providing updates on progress as and when requested by the Systems Development Manager. In the case of project work the role will involve working to specification documents where stakeholder requirements have been mapped out and translating these into Changes in the IT applications. Ongoing engagement with key stakeholders both internal and external will then be critical to the success of the delivery of these projects. Providing status updates to the Systems Development Manager will be essential. Working closely with our Operations, Delivery Assurance, Business Support and System Implementation Teams you will ensure that all teams are up to date on the improvements/changes to the applications/systems. You will also be responsible for delivering high level training and webinars to these key teams to ensure that they are equipped to support the full portfolio of applications. Additionally, you will maintain strong links with the Quality Team and other clinical teams who will act in an advisory capacity on all clinical and safety matters. Through working with the clinical teams you will increase your knowledge of all areas relating to clinical care delivery, medications management, risk assessment and event management. Key Responsibilities Support with the management of the configuration and development of core group software applications Driving forward the use of innovative technology to improve processes and increase benefits realisation Manage software and hardware configuration changes through internal processes and Servicedesk tools Coordinate processes for version management, system build, archiving, and change management Support and facilitate auditing and reporting Oversee baseline configurations for software applications. Process mapping current and future state processes and drafting standard operating procedures Develop and maintaining documentation and training materials for internal use Deliver internal training sessions and webinars to related teams All aspects of testing for applications through to User Acceptance Testing Support with the change control and development request process Support with release scheduling and management Act as an escalation point for Issues management and maintaining relationships with the system supplier Supporting and ensuring GDPR/DPA 2018 compliance Stakeholder engagement and management of user group/forum events from care workers through to senior leadership team and Board members Working with your team and other teams in the IT & Related Service Department you will be expected to take an 'operational excellence' approach with the end users. Working with change and project management teams to help build and design new products and features. Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications Working with other teams to tight deadlines in an agile/PRINCE2 environment and with project management tools Creation of test scripts and supporting with the running of regression and enhanced testing on a cyclical basis for all applications as required Contribute to the overall IT & Related Services communication strategy PERSON SPECIFICATION Excellent analytical, mathematical, and creative problem-solving skills. Excellent written and oral communication skills. Excellent listening and interpersonal skills. Logical and efficient. Keen attention to detail. Methodical approach to tasks. Organised and adept at working to tight deadlines in a fast-moving environment Ability to conduct research into systems issues and products as required. Ability to drive change throughout the business in a timely and effective manner Excellent stakeholder management, across all levels. Highly self-motivated and directed. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. Able to maintain pleasant relationships with colleagues and upper management at all times even during high stress incidents and periods. Interviewing immediately, please apply with your CV or contact Natalie. Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.
Jan 15, 2021
Full time
Systems Development & Configuration Administrator Altrincham (Home working for now) Up to £38,000 Interviewing immediately Our longstanding client is one of the UK's leading healthcare providers. This organisation are HUGE on internal progression and development with 19 promotions in their system admin team alone last year! This role is a newly created position and will mainly focus on the system administration and core configuration of business IT applications on a day to day basis. Configuration work will typically be project based and involve the setup of new databases for core applications. The breadth of systems used ranges from Time & Attendance, BI Tools, Electronic Care Planning/Medication Management Systems, eLearning Management platforms, bespoke recruitment, payroll, and finance products, with further applications coming online in the near future. Job Purpose The Systems Development & Configuration Administrator role is required to support the Systems Development Manager in the configuration of and development of all current core and future IT/business applications and systems. This role will be working within the Digital Transformation team in the IT & Related Services Department The role will mainly focus on the system administration and core configuration of business IT applications on a day to day basis. Configuration work will typically be project based and involve the setup of new databases for core applications as well as business as usual duties, involving the management of changes within these core applications. The Systems Development & Configuration Administrator will support the Systems Development Manager in driving forward change within the Group. This will involve the continual development of the applications through both internal configuration layer changes and also working with third party suppliers to assist in the development of the product roadmaps. The post holder will be responsible for managing the Change logs and Development logs and providing updates on progress as and when requested by the Systems Development Manager. In the case of project work the role will involve working to specification documents where stakeholder requirements have been mapped out and translating these into Changes in the IT applications. Ongoing engagement with key stakeholders both internal and external will then be critical to the success of the delivery of these projects. Providing status updates to the Systems Development Manager will be essential. Working closely with our Operations, Delivery Assurance, Business Support and System Implementation Teams you will ensure that all teams are up to date on the improvements/changes to the applications/systems. You will also be responsible for delivering high level training and webinars to these key teams to ensure that they are equipped to support the full portfolio of applications. Additionally, you will maintain strong links with the Quality Team and other clinical teams who will act in an advisory capacity on all clinical and safety matters. Through working with the clinical teams you will increase your knowledge of all areas relating to clinical care delivery, medications management, risk assessment and event management. Key Responsibilities Support with the management of the configuration and development of core group software applications Driving forward the use of innovative technology to improve processes and increase benefits realisation Manage software and hardware configuration changes through internal processes and Servicedesk tools Coordinate processes for version management, system build, archiving, and change management Support and facilitate auditing and reporting Oversee baseline configurations for software applications. Process mapping current and future state processes and drafting standard operating procedures Develop and maintaining documentation and training materials for internal use Deliver internal training sessions and webinars to related teams All aspects of testing for applications through to User Acceptance Testing Support with the change control and development request process Support with release scheduling and management Act as an escalation point for Issues management and maintaining relationships with the system supplier Supporting and ensuring GDPR/DPA 2018 compliance Stakeholder engagement and management of user group/forum events from care workers through to senior leadership team and Board members Working with your team and other teams in the IT & Related Service Department you will be expected to take an 'operational excellence' approach with the end users. Working with change and project management teams to help build and design new products and features. Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications Working with other teams to tight deadlines in an agile/PRINCE2 environment and with project management tools Creation of test scripts and supporting with the running of regression and enhanced testing on a cyclical basis for all applications as required Contribute to the overall IT & Related Services communication strategy PERSON SPECIFICATION Excellent analytical, mathematical, and creative problem-solving skills. Excellent written and oral communication skills. Excellent listening and interpersonal skills. Logical and efficient. Keen attention to detail. Methodical approach to tasks. Organised and adept at working to tight deadlines in a fast-moving environment Ability to conduct research into systems issues and products as required. Ability to drive change throughout the business in a timely and effective manner Excellent stakeholder management, across all levels. Highly self-motivated and directed. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. Able to maintain pleasant relationships with colleagues and upper management at all times even during high stress incidents and periods. Interviewing immediately, please apply with your CV or contact Natalie. Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.
* MS Dynamics 365 Consultant (Finance & Operations)-London-£60K-£75K.* My leading client is looking for an experienced Dynamics 365 Systems Administrator (Finance and Operations) to play a key role on providing support, configuration, troubleshooting and stability to the Microsoft Dynamics 365 system in addition to delivering on a number of major projects. This is an excellent opportunity for an experienced MS Dynamics 365 Systems Administrator to provide configuration. administration & support. You will be ensuring all business-critical services run smoothly, managing escalations and seeing tasks and issues through to completion. To be considered the chosen MS Dynamics 365 Systems Administrator will have the following experience: Manage Dynamics 365 systems administration (Must be Finance Module) Manage improvement projects and performance troubleshooting Assist in managing platform availability and capacity to ensure the alignment with Corporation's growth plans and continuity Specifically work with IT on current and new integrations Manage risks associated with areas under the job holder's control Adhere to ITIL best practices including Incident and Change Management process Ensure activities controlled meet business objectives Maintain relationships with key stakeholders Key Technologies- Microsoft Dynamics 365 Experience working with Finance and Operations The role offers a huge opportunity to build a long-term career, with fantastic training opportunities and a highly competitive salary. If you have excellent D365 experience and have worked closely with the Finance and Operations department then please apply now for immediate consideration!
Jan 15, 2021
Full time
* MS Dynamics 365 Consultant (Finance & Operations)-London-£60K-£75K.* My leading client is looking for an experienced Dynamics 365 Systems Administrator (Finance and Operations) to play a key role on providing support, configuration, troubleshooting and stability to the Microsoft Dynamics 365 system in addition to delivering on a number of major projects. This is an excellent opportunity for an experienced MS Dynamics 365 Systems Administrator to provide configuration. administration & support. You will be ensuring all business-critical services run smoothly, managing escalations and seeing tasks and issues through to completion. To be considered the chosen MS Dynamics 365 Systems Administrator will have the following experience: Manage Dynamics 365 systems administration (Must be Finance Module) Manage improvement projects and performance troubleshooting Assist in managing platform availability and capacity to ensure the alignment with Corporation's growth plans and continuity Specifically work with IT on current and new integrations Manage risks associated with areas under the job holder's control Adhere to ITIL best practices including Incident and Change Management process Ensure activities controlled meet business objectives Maintain relationships with key stakeholders Key Technologies- Microsoft Dynamics 365 Experience working with Finance and Operations The role offers a huge opportunity to build a long-term career, with fantastic training opportunities and a highly competitive salary. If you have excellent D365 experience and have worked closely with the Finance and Operations department then please apply now for immediate consideration!
** MS Dynamics 365 Systems Administrator (Finance & Operations)-London-£60K-£75K ** My leading client is looking for an experienced Dynamics 365 Systems Administrator (Finance and Operations) to play a key role on providing support, configuration, troubleshooting and stability to the Microsoft Dynamics 365 system in addition to delivering on a number of major projects...... click apply for full job details
Jan 15, 2021
Full time
** MS Dynamics 365 Systems Administrator (Finance & Operations)-London-£60K-£75K ** My leading client is looking for an experienced Dynamics 365 Systems Administrator (Finance and Operations) to play a key role on providing support, configuration, troubleshooting and stability to the Microsoft Dynamics 365 system in addition to delivering on a number of major projects...... click apply for full job details
Operations & Service Manager Cannock £50,000 - 60,000 per annum Job Summary: *Service & Operations manager is responsible for the day-to-day and strategic activity linked to servicing, maintenance, fault-finding, Field Installation Engineers, Calibration and Workshops. Providing a strong link across the organisational functions of Sales, Commercial Product Marketing and Finance. *Responsible for a 22 strong team of mobile professional, technology led individuals whose role it is to install, calibrate and support market leading technology through demonstrable leadership, drive the development of talent and a continuous improvement culture to deliver first class customer experience. Major Job Functions: *Operations - Lead the operational behavioural culture towards best practice and promote success internally and externally. Become a recognised leader in the area of EHS&Q. Support initiatives and lead in displaying safe practices, regional LAT and toolbox talks throughout the business where necessary. [20% of Time]. *Service - service organisation and culture that drives customer loyalty working collaboratively with all areas of the dealership to deliver the desired business performance. Lead the cultural change to bring about a service organisation that consistently delivers a high level of customer service. [10% of Time]. *Workshop - Deliver consistent, high quality workshop and field-based customer experience. Ensure that all areas of responsibility are customer focused and have customer loyalty at the centre of decisions. Take corrective action where appropriate and look for initiatives to continually improve loyalty scores. Lead customer loyalty through excellence in customer service by developing collaborative relationships. [10% of Time]. *Installation Engineers, with the support of the Installation Team Leaders - effectively manage the workload and team of installation engineers. [10% of Time]. *Application Engineers with the support of the technical training and installation manager - effectively manage the workload and team of calibration engineers and support activity in the Professional Services area. [10% of Time]. *Workshop Technicians, with the support of the workshop administrator effectively manage UK and Ireland workshops regarding equipment preparation, repairs, and hire returns. [10% of Time]. *Employee Management, manage the team experience and ensure holistic team development and employee satisfaction through succession planning, build of skills matrix, regular performance feedback which is linked to the organisations people strategy. [10% of Time]. *Continuous Improvement *Warehouse & Workshops, responsible for the management of all aspects of warehousing, parts, and workshop *Sales Support *Customer Support, Support customer support function of the business to assist and resolve customer orders, expectations from installing orders to service, maintenance and repairs *Commercial & Product Management Support *Operational Support - Provide support throughout the Partnerships / Customer supply chain processes to enable sustainable and class led customer experience to be an enabler to service delivery. Competencies: *Customer Focus *Cultivates Innovation *Drives Results *Courage *Commercial Mindset *Decision Quality *Situational Adaptability *Develops Talent Specific Skills: *Advanced Microsoft Office. *Advance Service Scheduling Experience and new system implementation *Experience of implementation of service scheduling management tools within a service environment. *Experience of managing field and / or workshop teams. *IOSH / NEBOSH Health and Safety *Ability to build high performing teams to develop capability and capacity within the team *Excellent communicator and skilled influencer *Customer driven *Highly collaborative *Builds engagement *Promotes accountability *Delivers breakthrough performance Knowledge: *Whilst not essential experience of construction equipment would be preferred. *Whilst not essential experience of construction equipment technology would be preferred. *Experience of the ground survey / digital field equipment would be preferred. *Knowledge of service scheduling tools and Service Team communications such as PDA's. *Commercial understanding with the ability to understand levers to achieve ROIC *Knowledge of customer satisfaction, metrics and methodologies Accountability: *Accountable for safety of all service employees *Communicate the service strategy to employees *Service / Workshop Team. *Installation Engineers *Application Engineers *Dotted line to Professional Services. *Operations and Service Costs *Warehouse, Stock Security, Stores control and inventory support. *Service EBIT = Measures to be agreed *Service expense (SGA) to budget. Service revenue £TBC Education & Experience: *Batchelor's Degree or Equivalent. *Experience in working within an OEM Dealer Environment. *Experience in operational leadership experience in a customer facing role with demonstrable success *Champions Safety through visible leadership together with IOSH Managing Safety qualification and already a member of Local Action Team *A skilled and experienced coach that gets the best from the team to achieve results, ideally accredited (desirable)
Nov 21, 2020
Full time
Operations & Service Manager Cannock £50,000 - 60,000 per annum Job Summary: *Service & Operations manager is responsible for the day-to-day and strategic activity linked to servicing, maintenance, fault-finding, Field Installation Engineers, Calibration and Workshops. Providing a strong link across the organisational functions of Sales, Commercial Product Marketing and Finance. *Responsible for a 22 strong team of mobile professional, technology led individuals whose role it is to install, calibrate and support market leading technology through demonstrable leadership, drive the development of talent and a continuous improvement culture to deliver first class customer experience. Major Job Functions: *Operations - Lead the operational behavioural culture towards best practice and promote success internally and externally. Become a recognised leader in the area of EHS&Q. Support initiatives and lead in displaying safe practices, regional LAT and toolbox talks throughout the business where necessary. [20% of Time]. *Service - service organisation and culture that drives customer loyalty working collaboratively with all areas of the dealership to deliver the desired business performance. Lead the cultural change to bring about a service organisation that consistently delivers a high level of customer service. [10% of Time]. *Workshop - Deliver consistent, high quality workshop and field-based customer experience. Ensure that all areas of responsibility are customer focused and have customer loyalty at the centre of decisions. Take corrective action where appropriate and look for initiatives to continually improve loyalty scores. Lead customer loyalty through excellence in customer service by developing collaborative relationships. [10% of Time]. *Installation Engineers, with the support of the Installation Team Leaders - effectively manage the workload and team of installation engineers. [10% of Time]. *Application Engineers with the support of the technical training and installation manager - effectively manage the workload and team of calibration engineers and support activity in the Professional Services area. [10% of Time]. *Workshop Technicians, with the support of the workshop administrator effectively manage UK and Ireland workshops regarding equipment preparation, repairs, and hire returns. [10% of Time]. *Employee Management, manage the team experience and ensure holistic team development and employee satisfaction through succession planning, build of skills matrix, regular performance feedback which is linked to the organisations people strategy. [10% of Time]. *Continuous Improvement *Warehouse & Workshops, responsible for the management of all aspects of warehousing, parts, and workshop *Sales Support *Customer Support, Support customer support function of the business to assist and resolve customer orders, expectations from installing orders to service, maintenance and repairs *Commercial & Product Management Support *Operational Support - Provide support throughout the Partnerships / Customer supply chain processes to enable sustainable and class led customer experience to be an enabler to service delivery. Competencies: *Customer Focus *Cultivates Innovation *Drives Results *Courage *Commercial Mindset *Decision Quality *Situational Adaptability *Develops Talent Specific Skills: *Advanced Microsoft Office. *Advance Service Scheduling Experience and new system implementation *Experience of implementation of service scheduling management tools within a service environment. *Experience of managing field and / or workshop teams. *IOSH / NEBOSH Health and Safety *Ability to build high performing teams to develop capability and capacity within the team *Excellent communicator and skilled influencer *Customer driven *Highly collaborative *Builds engagement *Promotes accountability *Delivers breakthrough performance Knowledge: *Whilst not essential experience of construction equipment would be preferred. *Whilst not essential experience of construction equipment technology would be preferred. *Experience of the ground survey / digital field equipment would be preferred. *Knowledge of service scheduling tools and Service Team communications such as PDA's. *Commercial understanding with the ability to understand levers to achieve ROIC *Knowledge of customer satisfaction, metrics and methodologies Accountability: *Accountable for safety of all service employees *Communicate the service strategy to employees *Service / Workshop Team. *Installation Engineers *Application Engineers *Dotted line to Professional Services. *Operations and Service Costs *Warehouse, Stock Security, Stores control and inventory support. *Service EBIT = Measures to be agreed *Service expense (SGA) to budget. Service revenue £TBC Education & Experience: *Batchelor's Degree or Equivalent. *Experience in working within an OEM Dealer Environment. *Experience in operational leadership experience in a customer facing role with demonstrable success *Champions Safety through visible leadership together with IOSH Managing Safety qualification and already a member of Local Action Team *A skilled and experienced coach that gets the best from the team to achieve results, ideally accredited (desirable)
Further Concepts Ltd
Milton Keynes, Buckinghamshire
Job Title: Part Time Finance Administrator Location: Milton Keynes - Mix of home and office based working Salary: £24,000 pro rata (£12,000 for the year) Job Type: Initial 6 month FTC (Part Time) Hours of Work: 4 Hours per day, Monday to Friday (Office is open from 8.30am to 5.30pm) Job Reference: PH9971 Our client seek an experience Finance Administrator to join their busy operations team based in Milton Keynes. The role will include generating work sheets, posting / detailing costs and invoicing. Consistent and high levels of data accuracy, accurate and on-time sales invoicing and cost management skills are required. REQUIRED SKILLS · Experience from an administration and/or customer service environment (experience in logistics or freight forwarding would be a bonus) · Proactive and flexible approach · Excellent stakeholder management skills · Ability to prioritise and work under pressure · Attention to detail · Excellent communication skills (written and verbal) · Excellent Customer Service Skills · Strong numeracy/literacy · Basic IT; Microsoft Office, In-house systems DUTIES · Generate and maintain worksheets detailing daily movements and costs · Record accurately any information provided by client and supplier · Maintain systems with accurate and real-time data · Generate Customer Invoicing · Complete cost accruals · Monitor and control potential additional costs ensuring Operations are made aware · Take responsibility for themselves and others at all times observing Health and Safety and any related laws governing the work place · Any other duties reasonably requested by the Team Leader and Management Wilde Associates is working in the capacity of an Employment Agency for this role...... click apply for full job details
Nov 07, 2020
Full time
Job Title: Part Time Finance Administrator Location: Milton Keynes - Mix of home and office based working Salary: £24,000 pro rata (£12,000 for the year) Job Type: Initial 6 month FTC (Part Time) Hours of Work: 4 Hours per day, Monday to Friday (Office is open from 8.30am to 5.30pm) Job Reference: PH9971 Our client seek an experience Finance Administrator to join their busy operations team based in Milton Keynes. The role will include generating work sheets, posting / detailing costs and invoicing. Consistent and high levels of data accuracy, accurate and on-time sales invoicing and cost management skills are required. REQUIRED SKILLS · Experience from an administration and/or customer service environment (experience in logistics or freight forwarding would be a bonus) · Proactive and flexible approach · Excellent stakeholder management skills · Ability to prioritise and work under pressure · Attention to detail · Excellent communication skills (written and verbal) · Excellent Customer Service Skills · Strong numeracy/literacy · Basic IT; Microsoft Office, In-house systems DUTIES · Generate and maintain worksheets detailing daily movements and costs · Record accurately any information provided by client and supplier · Maintain systems with accurate and real-time data · Generate Customer Invoicing · Complete cost accruals · Monitor and control potential additional costs ensuring Operations are made aware · Take responsibility for themselves and others at all times observing Health and Safety and any related laws governing the work place · Any other duties reasonably requested by the Team Leader and Management Wilde Associates is working in the capacity of an Employment Agency for this role...... click apply for full job details
