Customer Service Advisor 5 days in the office Mon-Fri 8:30am-5pm Role Purpose Reporting to the Customer Services Manager, this role is responsible for the day to day running of assigned Customer Accounts for Service Graphics. Main Accountabilities: Manage and proactively monitor the status of ongoing business from assigned customer accounts. Working directly with the client, provide assistance with ongoing projects whilst offering solutions and ideas when needed. Make recommendations for improvements, cost savings and innovation. Liaise directly with the Sales Department providing additional support with customers and briefs. Raise production job tickets through the sites MIS system. Work with other internal departments with a positive approach to answer any related queries. Liaise with other divisional and group sites when required, either by submitting or receiving production briefs and orders. Proactively manage customer accounts from concept through to completed product to ensure total satisfaction and delivery performance. Take ownership of any customer queries or complaints and proactively follow through to resolution. Develop self and always maintain knowledge in relevant fields. Attend team meetings. Support other Customer Service Staff with holiday cover and workload peaks. Monitor project costs and ensure all relevant charges are maintained ready for invoicing. To deliver work on time and to a high standard as agreed. Working with employees and line managers to help maintain a positive culture Build relationships across the Company with all levels of staff To understand and adhere to the Company work processes, procedures, and policies Flexible approach to work to meet deadlines Ability to work calmly and effectively when under pressure of tight deadlines Deliver ad-hoc duties as reasonably required by line manager Adhere to Health and Safety regulations Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
Feb 26, 2026
Full time
Customer Service Advisor 5 days in the office Mon-Fri 8:30am-5pm Role Purpose Reporting to the Customer Services Manager, this role is responsible for the day to day running of assigned Customer Accounts for Service Graphics. Main Accountabilities: Manage and proactively monitor the status of ongoing business from assigned customer accounts. Working directly with the client, provide assistance with ongoing projects whilst offering solutions and ideas when needed. Make recommendations for improvements, cost savings and innovation. Liaise directly with the Sales Department providing additional support with customers and briefs. Raise production job tickets through the sites MIS system. Work with other internal departments with a positive approach to answer any related queries. Liaise with other divisional and group sites when required, either by submitting or receiving production briefs and orders. Proactively manage customer accounts from concept through to completed product to ensure total satisfaction and delivery performance. Take ownership of any customer queries or complaints and proactively follow through to resolution. Develop self and always maintain knowledge in relevant fields. Attend team meetings. Support other Customer Service Staff with holiday cover and workload peaks. Monitor project costs and ensure all relevant charges are maintained ready for invoicing. To deliver work on time and to a high standard as agreed. Working with employees and line managers to help maintain a positive culture Build relationships across the Company with all levels of staff To understand and adhere to the Company work processes, procedures, and policies Flexible approach to work to meet deadlines Ability to work calmly and effectively when under pressure of tight deadlines Deliver ad-hoc duties as reasonably required by line manager Adhere to Health and Safety regulations Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
Job Type: Part-time (10-20 hours/week, potential to scale to full-time) Location: Remote (Must overlap with some UK business hours) About Huzzle At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they're hired directly into client teams and provided ongoing support by Huzzle. About the Company Our client is a fast-scaling international organization operating across multiple countries, focused on building high-performance sales teams and optimizing revenue infrastructure. With a strong growth trajectory and an expanding global footprint, they are investing heavily in revenue operations to build a scalable, automated, and data-driven sales engine. We are seeking a Senior Revenue Operations Manager / Pipedrive Expert to take full ownership of the company's global Pipedrive ecosystem. In this remote sales operations role, you will act as the architect of the revenue engine designing high-converting sales pipelines, implementing automation, integrating key tools, and ensuring flawless CRM performance across multiple international markets. You will work at the intersection of Sales, Marketing, and Operations, serving as the internal CRM specialist and strategic advisor. If you thrive in remote RevOps jobs, love solving API challenges, and enjoy building scalable automation systems, this is an elite-level opportunity. This is not a maintenance role, it is a strategic, high-impact Revenue Operations position where you will architect and continuously optimize the company's global CRM and sales infrastructure. Key Responsibilities Pipedrive Architecture & Management Serve as the primary system administrator for the global Pipedrive instance. Design and optimise logical, high-converting sales processes and pipeline stages. Implement complex customisations (custom fields, filters, reporting views, permissions). Conduct proactive system audits to identify inefficiencies and implement improvements without being prompted. Standardise global CRM structures while accommodating local market variations. Automations & Integrations Build and maintain advanced workflow automations within Pipedrive. Create and manage multi-step automations using Zapier and/or Make. Oversee integrations with tools such as Calendly (bookings), Aircall (VoIP), DocuSign (e-signature), and email marketing platforms. Troubleshoot API connections, resolve sync errors, and maintain data integrity. Ensure seamless data flow across the entire sales and marketing tech stack. Revenue Operations & Strategy Collaborate with country managers to tailor pipelines while preserving global reporting consistency. Own lead flow management - ensuring accurate capture, routing, and assignment of marketing leads. Build and maintain Pipedrive Insights dashboards to track KPIs, sales velocity, and conversion rates. Provide actionable insights to leadership based on CRM data. Marketing & Stakeholder Support Support email campaign setup and CRM audience segmentation. Act as the internal CRM help desk for international sales teams. Document processes through SOPs and Loom walkthroughs. Liaise with external vendors and technology partners for implementation and troubleshooting. Fully fluent in English (written and spoken). 3+ years of hands on Pipedrive administration experience. Deep understanding of CRM architecture, workflows, limitations, and best practices. Proven experience building multi step automations in Zapier (or similar platforms). Experience integrating Aircall, Calendly, DocuSign, and email marketing systems. Strong understanding of Sales Operations and scalable process design. Ability to explain technical systems clearly to non technical stakeholders in a remote environment. Bonus Skills (Nice to Have) Pipedrive Certified Expert status. German language proficiency. Advanced Zapier automation experience. Experience with email marketing integrations and CRM syncing. Basic knowledge of APIs and webhooks. Fully Remote: Work from anywhere Career Growth: Join companies in SaaS, MarTech, and B2B services Peer Community: Connect with high-performing sales professionals in our network Ongoing Support: Receive guidance from Huzzle before and after placement Tailored Compensation: Salaries vary by client and candidate preference - we'll match you with options that fit your goals
Feb 26, 2026
Full time
Job Type: Part-time (10-20 hours/week, potential to scale to full-time) Location: Remote (Must overlap with some UK business hours) About Huzzle At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they're hired directly into client teams and provided ongoing support by Huzzle. About the Company Our client is a fast-scaling international organization operating across multiple countries, focused on building high-performance sales teams and optimizing revenue infrastructure. With a strong growth trajectory and an expanding global footprint, they are investing heavily in revenue operations to build a scalable, automated, and data-driven sales engine. We are seeking a Senior Revenue Operations Manager / Pipedrive Expert to take full ownership of the company's global Pipedrive ecosystem. In this remote sales operations role, you will act as the architect of the revenue engine designing high-converting sales pipelines, implementing automation, integrating key tools, and ensuring flawless CRM performance across multiple international markets. You will work at the intersection of Sales, Marketing, and Operations, serving as the internal CRM specialist and strategic advisor. If you thrive in remote RevOps jobs, love solving API challenges, and enjoy building scalable automation systems, this is an elite-level opportunity. This is not a maintenance role, it is a strategic, high-impact Revenue Operations position where you will architect and continuously optimize the company's global CRM and sales infrastructure. Key Responsibilities Pipedrive Architecture & Management Serve as the primary system administrator for the global Pipedrive instance. Design and optimise logical, high-converting sales processes and pipeline stages. Implement complex customisations (custom fields, filters, reporting views, permissions). Conduct proactive system audits to identify inefficiencies and implement improvements without being prompted. Standardise global CRM structures while accommodating local market variations. Automations & Integrations Build and maintain advanced workflow automations within Pipedrive. Create and manage multi-step automations using Zapier and/or Make. Oversee integrations with tools such as Calendly (bookings), Aircall (VoIP), DocuSign (e-signature), and email marketing platforms. Troubleshoot API connections, resolve sync errors, and maintain data integrity. Ensure seamless data flow across the entire sales and marketing tech stack. Revenue Operations & Strategy Collaborate with country managers to tailor pipelines while preserving global reporting consistency. Own lead flow management - ensuring accurate capture, routing, and assignment of marketing leads. Build and maintain Pipedrive Insights dashboards to track KPIs, sales velocity, and conversion rates. Provide actionable insights to leadership based on CRM data. Marketing & Stakeholder Support Support email campaign setup and CRM audience segmentation. Act as the internal CRM help desk for international sales teams. Document processes through SOPs and Loom walkthroughs. Liaise with external vendors and technology partners for implementation and troubleshooting. Fully fluent in English (written and spoken). 3+ years of hands on Pipedrive administration experience. Deep understanding of CRM architecture, workflows, limitations, and best practices. Proven experience building multi step automations in Zapier (or similar platforms). Experience integrating Aircall, Calendly, DocuSign, and email marketing systems. Strong understanding of Sales Operations and scalable process design. Ability to explain technical systems clearly to non technical stakeholders in a remote environment. Bonus Skills (Nice to Have) Pipedrive Certified Expert status. German language proficiency. Advanced Zapier automation experience. Experience with email marketing integrations and CRM syncing. Basic knowledge of APIs and webhooks. Fully Remote: Work from anywhere Career Growth: Join companies in SaaS, MarTech, and B2B services Peer Community: Connect with high-performing sales professionals in our network Ongoing Support: Receive guidance from Huzzle before and after placement Tailored Compensation: Salaries vary by client and candidate preference - we'll match you with options that fit your goals
Our client is a rapidly growing Plc with a bold vision to become a market leader in its field through an ambitious buy-and-build strategy. Based in Leeds, the company is scaling quickly and seeking a hands-on, commercially minded Group Financial Controller. Working directly for the CFO, this is a unique opportunity to help build and shape the finance function in line with the scale up. The Group Financial Controller will play a pivotal role in establishing and scaling the finance function to support the company's ambitious growth plans. Based in Leeds, West Yorkshire, this is a highly visible role requiring a proactive, detail-oriented individual who thrives in a fast-paced environment and can balance strategic thinking with hands-on execution. Key Responsibilities: Finance Leadership Act as the first senior finance hire beneath the CFO, taking ownership of day-to-day finance operations while helping design and implement scalable processes and controls. Build and develop a high-performing finance team as the business grows. Financial Operations & Control Lead all aspects of treasury, payroll, indirect taxation, sales ledger, and purchase ledger. Ensure robust financial controls and compliance across the Group. Systems Implementation Own the end-to-end implementation of the ERP system, including KPI reporting, dashboard creation, and team training. Drive automation and efficiency across financial processes. Reporting & Compliance Take full responsibility for internal and external financial reporting, including monthly board packs, statutory accounts, and regulatory filings. Act as the technical accounting expert, preparing board papers and managing audit queries. Support budgeting and forecasting processes with insightful analysis. M&A Support Assist with acquisitions, including financial due diligence, preparation of board papers, acquisition accounting, and post-acquisition integration. Stakeholder Engagement Work closely with senior leadership and external advisors to ensure financial integrity and strategic alignment. Person Specification: Experience: Previous experience in a Group Financial Controller or senior finance role within a fast-paced, growing business. Previous training within a top tier accountancy practice is highly desirable. Strong background in consolidated accounts across multiple entities. ERP system migration/implementation experience. Exposure to M&A and integration activities highly desirable. Experience in e-commerce or technology-driven high-volume sectors is a plus. Skills & Attributes: Hands-on approach with ability to operate at both strategic and operational levels. Strong technical accounting knowledge (IFRS preferred). Growth mindset and adaptability to thrive in a dynamic environment. Exceptional communication and stakeholder management skills. Qualifications: ACA/ACCA qualified At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Feb 25, 2026
Full time
Our client is a rapidly growing Plc with a bold vision to become a market leader in its field through an ambitious buy-and-build strategy. Based in Leeds, the company is scaling quickly and seeking a hands-on, commercially minded Group Financial Controller. Working directly for the CFO, this is a unique opportunity to help build and shape the finance function in line with the scale up. The Group Financial Controller will play a pivotal role in establishing and scaling the finance function to support the company's ambitious growth plans. Based in Leeds, West Yorkshire, this is a highly visible role requiring a proactive, detail-oriented individual who thrives in a fast-paced environment and can balance strategic thinking with hands-on execution. Key Responsibilities: Finance Leadership Act as the first senior finance hire beneath the CFO, taking ownership of day-to-day finance operations while helping design and implement scalable processes and controls. Build and develop a high-performing finance team as the business grows. Financial Operations & Control Lead all aspects of treasury, payroll, indirect taxation, sales ledger, and purchase ledger. Ensure robust financial controls and compliance across the Group. Systems Implementation Own the end-to-end implementation of the ERP system, including KPI reporting, dashboard creation, and team training. Drive automation and efficiency across financial processes. Reporting & Compliance Take full responsibility for internal and external financial reporting, including monthly board packs, statutory accounts, and regulatory filings. Act as the technical accounting expert, preparing board papers and managing audit queries. Support budgeting and forecasting processes with insightful analysis. M&A Support Assist with acquisitions, including financial due diligence, preparation of board papers, acquisition accounting, and post-acquisition integration. Stakeholder Engagement Work closely with senior leadership and external advisors to ensure financial integrity and strategic alignment. Person Specification: Experience: Previous experience in a Group Financial Controller or senior finance role within a fast-paced, growing business. Previous training within a top tier accountancy practice is highly desirable. Strong background in consolidated accounts across multiple entities. ERP system migration/implementation experience. Exposure to M&A and integration activities highly desirable. Experience in e-commerce or technology-driven high-volume sectors is a plus. Skills & Attributes: Hands-on approach with ability to operate at both strategic and operational levels. Strong technical accounting knowledge (IFRS preferred). Growth mindset and adaptability to thrive in a dynamic environment. Exceptional communication and stakeholder management skills. Qualifications: ACA/ACCA qualified At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Sr. Manager, Business Development - London, United Kingdom London, UK Job Description Posted Sunday, February 8, 2026 at 11:00 PM Sr. Manager, Business Development - London, United Kingdom Region : London HQ Office Why Join Us? At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier. Our purpose is about more than the food we serve in our restaurants. It's centered onfueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey. About the Role We are looking for a Sr. Manager, Business Development based in our London office. The Senior Business Development Manager - Master Franchise, will drive Subway's growth across EMEA by identifying, evaluating, and securing new Master Franchise partnerships. This role will lead end-to-end deal execution: pipeline generation, partner evaluation, commercial negotiation support, internal approvals, and smooth handover into onboarding. This role requires a mix of commercial mindset + structured deal making discipline - someone who can open doors, assess partners fast, and build a business case for a win win partnership for the long term. The role will work closely with the MF BU leadership seeking alignment/buy in for each business case, and will collaborate with other functions (legal, finance, etc.) throughout the process as needed. Responsibilities include but are not limited to: Lead Master Franchise Expansion (Deal Origination to Signing) Build and manage a healthy pipeline of MF opportunities across targeted EMEA markets Identify high potential partners (operators, investors, multi brand retail groups, other QSR players), and the list of key decision makers within each potential partner. Develop winning outreach strategies, tailored to each market / potential partner: network intros, Linkedin connection, advisors, targeted approaches Run partner selection process based on criteria aligned with MF BU leadership: capability assessment, reputation checks, financial strength review, strategic fit Commercial & Strategic Evaluation Conduct market level screening: store potential, whitespace, competition, macro trends, regulatory considerations Support development of a win win business plan for a sustainable partnership in the long term, based on store build economics, development and sales growth assumptions. Ensure the business plan is commercially viable, able to create investment appetite and satisfy payback expectations Partner with BU Business Analytics team and Finance to shape the "why this market / why this partner / why now" story, to create buy in from leadership. Deal Structuring & Negotiation Support Support MF BU leadership throughout negotiation of key commercial terms (development schedules, fees, incentives, governance, performance triggers) Coordinate with Legal on franchise agreement alignment and risk mitigation Support leadership alignment and approval process for each signing by preparing "deal summary sheets" for executive leadership's review. New Business Development (NBD) Process & Sales Enablement Review, improve, and standardize NBD ways of working to increase speed, quality, and consistency of deal execution Build and continuously refine core sales tools and assets such as: MF sales pitch / partnership deck (master version + market specific variants) Subway differentiators / value proposition messaging (why Subway, why now, why us) Standard partner qualification scorecards and evaluation templates Pipeline tracking + stage gates for internal governance and approvals Competitive benchmarks and "battlecards" vs. key QSR peers Ensure materials are always "client ready," aligned internally, and reflective of current strategy, performance, and brand positioning Handover & Early Partner Success Manage internal communications to keep all stakeholders up to date on each upcoming deal prior to signing, along with expectations on the timelines, initial support needed and business plan KPIs. Successfully hand over each deal after signing to the transition teams for launch readiness (onboarding handover, governance setup, first year priorities) Additional responsibilities: Main KPI: # of MF agreements signed (annual target) Other KPIs: # of qualified MF opportunities added to pipeline (monthly/quarterly) # of partner assessments completed and advanced to proposal stage Time to close from first contact to signing Quality of partnerships (financial strength, development capacity and execution capability). Skills and Abilities Required: Bachelor's degree in business administration, engineering, economics, operations, or similar related field. Master's degree is a plus 5-8+ years' experience in strategy, development, commercial, planning or M&A role. Industry experience: strategy consulting, QSR, retail, FMCG or Real estate are relevant Prior experience in EMEA required Strong commercial judgment and "ownership" mindset Experience building/negotiating complex partnerships or long term commercial agreements Ability to drive initiatives across multiple internal stakeholders Comfortable with long sales cycles, senior level discussions for strategic alignment Can push back respectfully when deals get too optimistic Clear and concise written and verbal communication Strong presentation and analytical skills Advanced Powerpoint and Excel capabilities Executive presence / maturity and awareness of the broader business context
Feb 24, 2026
Full time
Sr. Manager, Business Development - London, United Kingdom London, UK Job Description Posted Sunday, February 8, 2026 at 11:00 PM Sr. Manager, Business Development - London, United Kingdom Region : London HQ Office Why Join Us? At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier. Our purpose is about more than the food we serve in our restaurants. It's centered onfueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey. About the Role We are looking for a Sr. Manager, Business Development based in our London office. The Senior Business Development Manager - Master Franchise, will drive Subway's growth across EMEA by identifying, evaluating, and securing new Master Franchise partnerships. This role will lead end-to-end deal execution: pipeline generation, partner evaluation, commercial negotiation support, internal approvals, and smooth handover into onboarding. This role requires a mix of commercial mindset + structured deal making discipline - someone who can open doors, assess partners fast, and build a business case for a win win partnership for the long term. The role will work closely with the MF BU leadership seeking alignment/buy in for each business case, and will collaborate with other functions (legal, finance, etc.) throughout the process as needed. Responsibilities include but are not limited to: Lead Master Franchise Expansion (Deal Origination to Signing) Build and manage a healthy pipeline of MF opportunities across targeted EMEA markets Identify high potential partners (operators, investors, multi brand retail groups, other QSR players), and the list of key decision makers within each potential partner. Develop winning outreach strategies, tailored to each market / potential partner: network intros, Linkedin connection, advisors, targeted approaches Run partner selection process based on criteria aligned with MF BU leadership: capability assessment, reputation checks, financial strength review, strategic fit Commercial & Strategic Evaluation Conduct market level screening: store potential, whitespace, competition, macro trends, regulatory considerations Support development of a win win business plan for a sustainable partnership in the long term, based on store build economics, development and sales growth assumptions. Ensure the business plan is commercially viable, able to create investment appetite and satisfy payback expectations Partner with BU Business Analytics team and Finance to shape the "why this market / why this partner / why now" story, to create buy in from leadership. Deal Structuring & Negotiation Support Support MF BU leadership throughout negotiation of key commercial terms (development schedules, fees, incentives, governance, performance triggers) Coordinate with Legal on franchise agreement alignment and risk mitigation Support leadership alignment and approval process for each signing by preparing "deal summary sheets" for executive leadership's review. New Business Development (NBD) Process & Sales Enablement Review, improve, and standardize NBD ways of working to increase speed, quality, and consistency of deal execution Build and continuously refine core sales tools and assets such as: MF sales pitch / partnership deck (master version + market specific variants) Subway differentiators / value proposition messaging (why Subway, why now, why us) Standard partner qualification scorecards and evaluation templates Pipeline tracking + stage gates for internal governance and approvals Competitive benchmarks and "battlecards" vs. key QSR peers Ensure materials are always "client ready," aligned internally, and reflective of current strategy, performance, and brand positioning Handover & Early Partner Success Manage internal communications to keep all stakeholders up to date on each upcoming deal prior to signing, along with expectations on the timelines, initial support needed and business plan KPIs. Successfully hand over each deal after signing to the transition teams for launch readiness (onboarding handover, governance setup, first year priorities) Additional responsibilities: Main KPI: # of MF agreements signed (annual target) Other KPIs: # of qualified MF opportunities added to pipeline (monthly/quarterly) # of partner assessments completed and advanced to proposal stage Time to close from first contact to signing Quality of partnerships (financial strength, development capacity and execution capability). Skills and Abilities Required: Bachelor's degree in business administration, engineering, economics, operations, or similar related field. Master's degree is a plus 5-8+ years' experience in strategy, development, commercial, planning or M&A role. Industry experience: strategy consulting, QSR, retail, FMCG or Real estate are relevant Prior experience in EMEA required Strong commercial judgment and "ownership" mindset Experience building/negotiating complex partnerships or long term commercial agreements Ability to drive initiatives across multiple internal stakeholders Comfortable with long sales cycles, senior level discussions for strategic alignment Can push back respectfully when deals get too optimistic Clear and concise written and verbal communication Strong presentation and analytical skills Advanced Powerpoint and Excel capabilities Executive presence / maturity and awareness of the broader business context
At Workstreet, we're on an exciting journey to help businesses scale securely by designing and implementing cutting-edge security and compliance programs. As a fast-growing startup, we specialize in a wide range of frameworks-including SOC 2, ISO 27001, GDPR, CMMC, NIST , NIST , and FedRAMP-empowering companies to meet regulatory requirements and enhance their cybersecurity posture from day one. The Opportunity We are looking for a Manager, GRC Engineering to join our cybersecurity team in EMEA . In this role, you'll serve as a trusted advisor to our top-tier clients, helping them navigate their compliance journeys through strategic guidance, project oversight, and direct client engagement. You'll lead kickoff calls, facilitate milestone reviews, and act as the bridge between our technical teams and client stakeholders. This is a strategic and client facing role that requires a blend of technical acumen, communication skills, and project management capabilities. What You'll Do Lead Kickoff Calls: Serve as the first point of contact for new clients. Set the tone for the engagement by addressing technical concerns, aligning goals, and outlining the compliance roadmap. Drive Compliance Progress: Guide clients through frameworks such as SOC 2, ISO 27001, GDPR, and more. Support documentation efforts, provide best practices, and ensure timely progress. Facilitate Milestone Review Calls: Conduct regular reviews to assess compliance readiness, unblock issues, and align client teams with next steps. Advise on Best Practices: Deliver expert recommendations based on the latest regulatory trends and security standards. Help clients implement scalable and practical compliance strategies. Collaborate Cross Functionally: Partner with the delivery team to ensure smooth handoffs and execution across engagements. Platform Support: Provide hands on assistance within platforms like Vanta, guiding clients in using automation tools to streamline compliance. Stay Ahead of Trends: Monitor regulatory updates and industry best practices to continuously deliver value to clients and internal teams. Who You Are Bachelor's degree in Information Technology, Cybersecurity, or a related field. Experience managing or supporting compliance programs with at least three or more of the following: SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, NIST /53, or HiTRUST. Strong communication skills - able to explain technical concepts to both technical and non technical stakeholders. Confident working independently and taking ownership of projects. Ability to translate compliance requirements into business value and present solutions in a compelling way. Comfortable collaborating with sales and delivery teams in a fast paced environment. Passionate about cybersecurity and committed to staying informed on new trends and regulations. Nice to Have Relevant certifications such as CISA, CISSP, CISM, CCSP Familiarity with cloud platforms : AWS, Azure, or GCP Experience working with audit firms or undergoing cybersecurity audits Hands on experience with the big 3 cloud platforms (AWS, Azure, GCP) A strategic mindset and a consultative approach to client engagement What We Offer Career Development: Clear path with mentorship and training opportunities Technical Training: Comprehensive onboarding on security and compliance frameworks Competitive Compensation: A competitive base salary with regular performance reviews linked to merit based appraisals and bonus opportunities Growth Opportunity: Early stage company with significant room for career advancement Remote First Culture: Flexibility to work from anywhere while collaborating with a global team Reliable high speed internet connection Quiet, professional home office setup Must be amenable to work EU Time zone hours Fluency in written and verbal English communication skills Workstreet Is An Equal Opportunity Employer As an equal opportunity employer, Workstreet is committed to providing employment opportunities to all individuals. All applicants for positions at Workstreet will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Feb 24, 2026
Full time
At Workstreet, we're on an exciting journey to help businesses scale securely by designing and implementing cutting-edge security and compliance programs. As a fast-growing startup, we specialize in a wide range of frameworks-including SOC 2, ISO 27001, GDPR, CMMC, NIST , NIST , and FedRAMP-empowering companies to meet regulatory requirements and enhance their cybersecurity posture from day one. The Opportunity We are looking for a Manager, GRC Engineering to join our cybersecurity team in EMEA . In this role, you'll serve as a trusted advisor to our top-tier clients, helping them navigate their compliance journeys through strategic guidance, project oversight, and direct client engagement. You'll lead kickoff calls, facilitate milestone reviews, and act as the bridge between our technical teams and client stakeholders. This is a strategic and client facing role that requires a blend of technical acumen, communication skills, and project management capabilities. What You'll Do Lead Kickoff Calls: Serve as the first point of contact for new clients. Set the tone for the engagement by addressing technical concerns, aligning goals, and outlining the compliance roadmap. Drive Compliance Progress: Guide clients through frameworks such as SOC 2, ISO 27001, GDPR, and more. Support documentation efforts, provide best practices, and ensure timely progress. Facilitate Milestone Review Calls: Conduct regular reviews to assess compliance readiness, unblock issues, and align client teams with next steps. Advise on Best Practices: Deliver expert recommendations based on the latest regulatory trends and security standards. Help clients implement scalable and practical compliance strategies. Collaborate Cross Functionally: Partner with the delivery team to ensure smooth handoffs and execution across engagements. Platform Support: Provide hands on assistance within platforms like Vanta, guiding clients in using automation tools to streamline compliance. Stay Ahead of Trends: Monitor regulatory updates and industry best practices to continuously deliver value to clients and internal teams. Who You Are Bachelor's degree in Information Technology, Cybersecurity, or a related field. Experience managing or supporting compliance programs with at least three or more of the following: SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, NIST /53, or HiTRUST. Strong communication skills - able to explain technical concepts to both technical and non technical stakeholders. Confident working independently and taking ownership of projects. Ability to translate compliance requirements into business value and present solutions in a compelling way. Comfortable collaborating with sales and delivery teams in a fast paced environment. Passionate about cybersecurity and committed to staying informed on new trends and regulations. Nice to Have Relevant certifications such as CISA, CISSP, CISM, CCSP Familiarity with cloud platforms : AWS, Azure, or GCP Experience working with audit firms or undergoing cybersecurity audits Hands on experience with the big 3 cloud platforms (AWS, Azure, GCP) A strategic mindset and a consultative approach to client engagement What We Offer Career Development: Clear path with mentorship and training opportunities Technical Training: Comprehensive onboarding on security and compliance frameworks Competitive Compensation: A competitive base salary with regular performance reviews linked to merit based appraisals and bonus opportunities Growth Opportunity: Early stage company with significant room for career advancement Remote First Culture: Flexibility to work from anywhere while collaborating with a global team Reliable high speed internet connection Quiet, professional home office setup Must be amenable to work EU Time zone hours Fluency in written and verbal English communication skills Workstreet Is An Equal Opportunity Employer As an equal opportunity employer, Workstreet is committed to providing employment opportunities to all individuals. All applicants for positions at Workstreet will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Customer Care Advisor (x 2) - Chorley - Temporary - 3 months - 27,000 Forrest Recruitment Ltd are delighted to be working exclusively with a successful, forward-thinking business who are leader in their field and have decades of industry experience. They are an attractive employer who have a culture focused firmly on their people and on providing a quality service to their customers. They boast an impressive staff retention rate and due to a busy period, they are seeking additional support in their Customer Care team based at their Head Office in Chorley. They are seeking customer-focused candidates to act as the first point of contact for clients and ensuring a seamless customer experience. Duties will include: Handling up to 70 calls inbound calls per day via a headset Delivering a first-class customer experience, offering advise and resolving queries relating to orders, deliveries and complaints Providing product advise (full training provided) and discussing warranty claims Handling queries and complaints regarding damages, quality issues and incorrect products Providing information on delivery status/ETA's and tracking products in transit Making amendments to orders such as changing the delivery address or adding on additional products Logging all call notes on the ERP system and updating customer records Setting own callbacks on the system to make follow up contact as agreed with customers Demonstrating empathy with customers to diffuse situations, ensure repeat business and promote a positive company brand Liaising internally with different departments (e.g. sales /dispatch to ensure smooth customer experience) Communicating effectively with customers via email Escalating complaints to the Manager where necessary once exhausted all options to resolve the customer issue Working hours (40 hours per week) Monday to Friday - alternating weekly shift pattern - 8am-4:30pm/9am-5:30pm Company Benefits: 33 days holiday (including Bank Holidays and extended Xmas break) / Paid day off for your birthday / Life Circumstances Leave / Company Social Events / Holiday Buy Back Scheme / Volunteering Days / Recommend a Friend scheme / Company Sick Pay / Enhanced Maternity and Paternity Leave / Free tea, coffee, and soft drinks / Employee Discount Scheme / Free on-site car parking Please note - dog friendly office Due to continued expansion, these roles could go temp-perm for the right candidates. The ideal candidate will have a strong focus on customer service, exceptional communication skills and be self-sufficient to manage their own workload. A confident, professional telephone manner are essential, along with the ability to solve problems and build rapport with customers. For more information regarding the above role, please call Adele on (phone number removed) or forward to CV for consideration. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn and Facebook for updates, recruitment information, new vacancies and more!
Feb 24, 2026
Seasonal
Customer Care Advisor (x 2) - Chorley - Temporary - 3 months - 27,000 Forrest Recruitment Ltd are delighted to be working exclusively with a successful, forward-thinking business who are leader in their field and have decades of industry experience. They are an attractive employer who have a culture focused firmly on their people and on providing a quality service to their customers. They boast an impressive staff retention rate and due to a busy period, they are seeking additional support in their Customer Care team based at their Head Office in Chorley. They are seeking customer-focused candidates to act as the first point of contact for clients and ensuring a seamless customer experience. Duties will include: Handling up to 70 calls inbound calls per day via a headset Delivering a first-class customer experience, offering advise and resolving queries relating to orders, deliveries and complaints Providing product advise (full training provided) and discussing warranty claims Handling queries and complaints regarding damages, quality issues and incorrect products Providing information on delivery status/ETA's and tracking products in transit Making amendments to orders such as changing the delivery address or adding on additional products Logging all call notes on the ERP system and updating customer records Setting own callbacks on the system to make follow up contact as agreed with customers Demonstrating empathy with customers to diffuse situations, ensure repeat business and promote a positive company brand Liaising internally with different departments (e.g. sales /dispatch to ensure smooth customer experience) Communicating effectively with customers via email Escalating complaints to the Manager where necessary once exhausted all options to resolve the customer issue Working hours (40 hours per week) Monday to Friday - alternating weekly shift pattern - 8am-4:30pm/9am-5:30pm Company Benefits: 33 days holiday (including Bank Holidays and extended Xmas break) / Paid day off for your birthday / Life Circumstances Leave / Company Social Events / Holiday Buy Back Scheme / Volunteering Days / Recommend a Friend scheme / Company Sick Pay / Enhanced Maternity and Paternity Leave / Free tea, coffee, and soft drinks / Employee Discount Scheme / Free on-site car parking Please note - dog friendly office Due to continued expansion, these roles could go temp-perm for the right candidates. The ideal candidate will have a strong focus on customer service, exceptional communication skills and be self-sufficient to manage their own workload. A confident, professional telephone manner are essential, along with the ability to solve problems and build rapport with customers. For more information regarding the above role, please call Adele on (phone number removed) or forward to CV for consideration. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn and Facebook for updates, recruitment information, new vacancies and more!
Overview Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. Our clients include more than 2,400 biopharmaceutical companies, academic institutions, and regulatory agencies across 70 countries. Our goal is to enable the life sciences industry's use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development. Our software and scientists incorporate modern advances in scientific understanding, drug development experience, data analysis, and AI resulting in significant opportunities to decrease the cost and increase the probability of success for new drug approval and commercialization. The Customer Success Manager is responsible for managing a portfolio of strategic, global, and enterprise clients, ensuring successful onboarding, strong product adoption, long-term retention, and overall customer satisfaction with Certara software solutions. This role operates as a trusted advisor and advocate for customers, partnering closely with internal teams to deliver value, mitigate risks, and drive continuous improvement across the customer lifecycle. Responsibilities Customer Portfolio Management Manage a portfolio of global and enterprise accounts, ensuring effective onboarding, high user adoption, customer retention, and sustained satisfaction with Certara software. Act as a strategic partner and extension of the customer's team-proactively advocating for customer needs and driving progress toward defined outcomes. Renewal & Risk Mitigation Identify renewal risks early and collaborate with internal teams to define remediation strategies, ensure alignment, and secure successful renewals. Technical & Relationship Ownership Own the technical relationship with assigned clients, ensuring all customer feedback, insights, and enhancement requests are documented and communicated internally to support continuous product improvement. Cross-Functional Collaboration Partner closely with Sales to support account growth, including identifying and developing up-sell and cross-sell opportunities. Work cross-functionally with Product Management and Development teams to scope customer requirements, drive prioritization, and hold stakeholders accountable to agreed-upon timelines. Qualifications Qualifications: 5+ years relevant work experience in a customer-facing role. SaaS experience a benefit. Bachelor's degree in life sciences, computer technology or related fields would be a plus. Experience in pharmaceutical, biotech (including service provides to those industries) or sciences-related industries Skills & Abilities: Excellent communication skills, including issue tracking, triaging and crisis management. Strong organizational skills with the ability to manage multiple customer initiatives simultaneously. Ability to communicate effectively with customers, internal teams, and all levels of management. Proven ability to understand, influence, and manage client expectations. Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.
Feb 24, 2026
Full time
Overview Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. Our clients include more than 2,400 biopharmaceutical companies, academic institutions, and regulatory agencies across 70 countries. Our goal is to enable the life sciences industry's use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development. Our software and scientists incorporate modern advances in scientific understanding, drug development experience, data analysis, and AI resulting in significant opportunities to decrease the cost and increase the probability of success for new drug approval and commercialization. The Customer Success Manager is responsible for managing a portfolio of strategic, global, and enterprise clients, ensuring successful onboarding, strong product adoption, long-term retention, and overall customer satisfaction with Certara software solutions. This role operates as a trusted advisor and advocate for customers, partnering closely with internal teams to deliver value, mitigate risks, and drive continuous improvement across the customer lifecycle. Responsibilities Customer Portfolio Management Manage a portfolio of global and enterprise accounts, ensuring effective onboarding, high user adoption, customer retention, and sustained satisfaction with Certara software. Act as a strategic partner and extension of the customer's team-proactively advocating for customer needs and driving progress toward defined outcomes. Renewal & Risk Mitigation Identify renewal risks early and collaborate with internal teams to define remediation strategies, ensure alignment, and secure successful renewals. Technical & Relationship Ownership Own the technical relationship with assigned clients, ensuring all customer feedback, insights, and enhancement requests are documented and communicated internally to support continuous product improvement. Cross-Functional Collaboration Partner closely with Sales to support account growth, including identifying and developing up-sell and cross-sell opportunities. Work cross-functionally with Product Management and Development teams to scope customer requirements, drive prioritization, and hold stakeholders accountable to agreed-upon timelines. Qualifications Qualifications: 5+ years relevant work experience in a customer-facing role. SaaS experience a benefit. Bachelor's degree in life sciences, computer technology or related fields would be a plus. Experience in pharmaceutical, biotech (including service provides to those industries) or sciences-related industries Skills & Abilities: Excellent communication skills, including issue tracking, triaging and crisis management. Strong organizational skills with the ability to manage multiple customer initiatives simultaneously. Ability to communicate effectively with customers, internal teams, and all levels of management. Proven ability to understand, influence, and manage client expectations. Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.
We're looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact. In this role, you'll help our customers leverage LinearB's AI Productivity Platform to improve engineering team performance, define clear success metrics, and drive meaningful outcomes. You'll act as a trusted advisor - building strong, long term relationships, aligning on success plans, and guiding teams to maximize the value they gain from our platform. You'll collaborate closely with product, sales, and leadership to ensure customer goals are met, results are tracked, and insights are translated into continuous improvement. Your success will be measured by how effectively you help customers achieve theirs - strengthening retention, growth, and advocacy across your portfolio. What you'll do: Customer Onboarding & Rollouts: Lead successful client rollouts and ensure high product adoption rates by guiding customers through the onboarding and implementation process. Serve as the main point of contact from Sales handoff to post launch success. Portfolio Management: Manage a portfolio of clients with multiple simultaneous rollouts, ensuring each customer receives the attention and support needed to maximize product value. Customer Touchpoints: Schedule and conduct regular check ins with customers to maintain a strong understanding of their needs, ensuring they are satisfied and proactively addressing any issues. Cross functional Collaboration: Work closely with the Customer Solutions Architect and Support team to quickly triage and resolve customer support issues, escalating blockers when necessary to prevent customer churn. Feedback Loop: Gather customer feedback and product requirements to collaborate with Product and Engineering, helping shape the product development roadmap. Best Practices & Strategy: Advise customers on industry best practices, ensuring that their technical setup and ongoing use of the product is optimized for success. Customer Advocacy: Partner with Marketing to create customer case studies, testimonials, and other advocacy content to highlight product value and strengthen customer relationships. Data Driven Success: Use customer data and metrics to guide proactive customer success initiatives, identifying opportunities for expansion and ensuring customers derive continuous value from the product. Requirements: Experience: 3 5 years in a customer facing, technical role for a B2B SaaS product, ideally with experience managing relationships with technical buyers. Technical Aptitude: Strong technical understanding of the Dev Ops space, able to engage with customers on a technical level and translate complex concepts into actionable advice. Customer focused: Proven track record of building and managing customer relationships, including working with senior level executives to ensure client success and satisfaction. Communication Skills: Excellent written and verbal communication skills, with the ability to clearly convey complex technical concepts to both technical and non technical stakeholders. Business Acumen: Strong ability to balance customer needs with business objectives, using data to make informed decisions that drive customer satisfaction and success. Adaptability: Comfortable working in a fast paced, rapidly scaling startup environment, with the ability to wear multiple hats and adapt to evolving needs. Cross functional Collaboration: Ability to work seamlessly with Sales, Product, Technology, and Marketing teams to align on customer needs and deliver comprehensive solutions. Education: BS/MS or equivalent experience in a technical or business related field. If you're passionate about customer success, enjoy working with technical products, and thrive in a dynamic environment, we'd love to talk with you! LinearB Values Put the Customer First Take Ownership One Team Show Product Expertise Be Data Driven Reach for the Next Level Listen Curiously & Speak Courageously LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. .
Feb 24, 2026
Full time
We're looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact. In this role, you'll help our customers leverage LinearB's AI Productivity Platform to improve engineering team performance, define clear success metrics, and drive meaningful outcomes. You'll act as a trusted advisor - building strong, long term relationships, aligning on success plans, and guiding teams to maximize the value they gain from our platform. You'll collaborate closely with product, sales, and leadership to ensure customer goals are met, results are tracked, and insights are translated into continuous improvement. Your success will be measured by how effectively you help customers achieve theirs - strengthening retention, growth, and advocacy across your portfolio. What you'll do: Customer Onboarding & Rollouts: Lead successful client rollouts and ensure high product adoption rates by guiding customers through the onboarding and implementation process. Serve as the main point of contact from Sales handoff to post launch success. Portfolio Management: Manage a portfolio of clients with multiple simultaneous rollouts, ensuring each customer receives the attention and support needed to maximize product value. Customer Touchpoints: Schedule and conduct regular check ins with customers to maintain a strong understanding of their needs, ensuring they are satisfied and proactively addressing any issues. Cross functional Collaboration: Work closely with the Customer Solutions Architect and Support team to quickly triage and resolve customer support issues, escalating blockers when necessary to prevent customer churn. Feedback Loop: Gather customer feedback and product requirements to collaborate with Product and Engineering, helping shape the product development roadmap. Best Practices & Strategy: Advise customers on industry best practices, ensuring that their technical setup and ongoing use of the product is optimized for success. Customer Advocacy: Partner with Marketing to create customer case studies, testimonials, and other advocacy content to highlight product value and strengthen customer relationships. Data Driven Success: Use customer data and metrics to guide proactive customer success initiatives, identifying opportunities for expansion and ensuring customers derive continuous value from the product. Requirements: Experience: 3 5 years in a customer facing, technical role for a B2B SaaS product, ideally with experience managing relationships with technical buyers. Technical Aptitude: Strong technical understanding of the Dev Ops space, able to engage with customers on a technical level and translate complex concepts into actionable advice. Customer focused: Proven track record of building and managing customer relationships, including working with senior level executives to ensure client success and satisfaction. Communication Skills: Excellent written and verbal communication skills, with the ability to clearly convey complex technical concepts to both technical and non technical stakeholders. Business Acumen: Strong ability to balance customer needs with business objectives, using data to make informed decisions that drive customer satisfaction and success. Adaptability: Comfortable working in a fast paced, rapidly scaling startup environment, with the ability to wear multiple hats and adapt to evolving needs. Cross functional Collaboration: Ability to work seamlessly with Sales, Product, Technology, and Marketing teams to align on customer needs and deliver comprehensive solutions. Education: BS/MS or equivalent experience in a technical or business related field. If you're passionate about customer success, enjoy working with technical products, and thrive in a dynamic environment, we'd love to talk with you! LinearB Values Put the Customer First Take Ownership One Team Show Product Expertise Be Data Driven Reach for the Next Level Listen Curiously & Speak Courageously LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. .
Overview Within the Construction environment, think about buying materials, managing big projects, ensuring health and safety and customer service. At any given time, you'll find us working on some circa 400 developments in both towns and rural areas across the UK, and every one poses unique challenges. Some are from scratch on brownfield sites; others see us adapting existing buildings, like old factories or disused hospitals. We need people who can bring us fresh ideas and imagination on one hand, and the commercial ability to manage people, budgets and costs on the other. It is testament to the professionalism of our construction teams that for an unprecedented thirteenth year, Site Managers have won more NHBC Pride in the Job Awards than any other housebuilder. Reporting to the Contracts Manager you will be responsible for managing the construction of a development, including all associated pre and post housebuilding works, ensuring that targets are met regarding health and safety, delivery to build programme quality, customers care, and cost. Responsibilities Ensuring compliance on site at all times to the company health and safety standards and processes, NHBC standards, building regulations and overall quality standards. Co-ordinating labour and resources on site to deliver the build programme, and to proactively schedule in trades to ensure optimum delivery. Manage material levels on site to ensure the minimum amount of stock but enough to ensure the site programme is met and all labour is efficiently employed. Ensuring that all plots are built to the highest standard of quality, complying with the NHBC Standards, Building Regulations, range specifications and best practice. Undertaking company directed quality control procedures and inspections at the correct timings, and rectifying any defects so as not to incur additional cost, time delays to the programme, or reduction in the final quality. Monitoring and controlling the cost of production, and approving payment to contractors and trades where appropriate. Initiating and attending plot inspections with the Local Building Inspector or NHBC, taking corrective action to ensure a minimum of RI's/BRI's. Carrying out toolbox talks or similar on-site briefings. Liaising proactively with other internal departments, external suppliers and partners to ensure the build programme is achieved. Working with sales through regular sales/build meetings to ensure a smooth and controlled delivery of homes for customers. To deliver a high standard of site presentation at all times. Carrying out New Home Tours with the Sales Advisor and customer(s) to give a good demonstration of the home, answering any questions, and rectifying any issues before Legal Completion. With the support of the Contracts Manager, ensure that the on-site Construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these in terms of communication, training and development, and the organisation of the site's workload and resources. Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work, and professionalism. Qualifications Extensive experience of working to an established build programme and managing key priorities. Proven ability to consistently deliver weekly targets through good organisation of the labour force, and promoting a team working ethic. Excellent communicator, with an emphasis on explaining detail and gaining full compliance. Demonstrated good leadership and assertive skills to ensure optimum delivery to the highest quality standards on site. Ability to prioritise tasks to meet changing business needs, demonstrating a strong problem-solving ability. A member of the Chartered Institute of Builders and/or qualified to NVQ level 5 in Construction Management, or a time served tradesman with considerable experience of the full range of construction trades. In depth knowledge of all aspects of construction and housebuilding, and the relevant legislative requirements e.g. health and safety, NHBC requirements and Building Regulations. A thorough knowledge and well-rounded experience of dealing with customers and potential customers in all aspects, such as the giving of information and advice, resolving any customer issues, confirming company procedures etc. Benefits Competitive Bonus Scheme Private Medical Cover - Single Cover Annual Medical Health Assessment 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days) Today's housebuilding professional need tomorrow's benefits, so they're ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world. About Southampton Our dual-branded Barratt Redrow divisions combine the best of our Barratt Homes and Redrow brands. Whether it is homes focused on first time buyers, or those aimed towards customers taking the next step in their homeownership journey, we provide award winning quality and innovative design. We have achieved 5 Stars from the Home Builders Federation since 2009. Where you'll be working Here is where you'll be based, whether that's an office or one of our sites. Putting diversity and inclusion front and centre We know that a diverse team is better for our customers, makes us a more attractive employer and results in a stronger, more sustainable business. We are committed to developing our inclusive culture. Thinking ahead to leave a better world behind We're building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day-to-day action we take. See how our colleagues are building tomorrow together.
Feb 24, 2026
Full time
Overview Within the Construction environment, think about buying materials, managing big projects, ensuring health and safety and customer service. At any given time, you'll find us working on some circa 400 developments in both towns and rural areas across the UK, and every one poses unique challenges. Some are from scratch on brownfield sites; others see us adapting existing buildings, like old factories or disused hospitals. We need people who can bring us fresh ideas and imagination on one hand, and the commercial ability to manage people, budgets and costs on the other. It is testament to the professionalism of our construction teams that for an unprecedented thirteenth year, Site Managers have won more NHBC Pride in the Job Awards than any other housebuilder. Reporting to the Contracts Manager you will be responsible for managing the construction of a development, including all associated pre and post housebuilding works, ensuring that targets are met regarding health and safety, delivery to build programme quality, customers care, and cost. Responsibilities Ensuring compliance on site at all times to the company health and safety standards and processes, NHBC standards, building regulations and overall quality standards. Co-ordinating labour and resources on site to deliver the build programme, and to proactively schedule in trades to ensure optimum delivery. Manage material levels on site to ensure the minimum amount of stock but enough to ensure the site programme is met and all labour is efficiently employed. Ensuring that all plots are built to the highest standard of quality, complying with the NHBC Standards, Building Regulations, range specifications and best practice. Undertaking company directed quality control procedures and inspections at the correct timings, and rectifying any defects so as not to incur additional cost, time delays to the programme, or reduction in the final quality. Monitoring and controlling the cost of production, and approving payment to contractors and trades where appropriate. Initiating and attending plot inspections with the Local Building Inspector or NHBC, taking corrective action to ensure a minimum of RI's/BRI's. Carrying out toolbox talks or similar on-site briefings. Liaising proactively with other internal departments, external suppliers and partners to ensure the build programme is achieved. Working with sales through regular sales/build meetings to ensure a smooth and controlled delivery of homes for customers. To deliver a high standard of site presentation at all times. Carrying out New Home Tours with the Sales Advisor and customer(s) to give a good demonstration of the home, answering any questions, and rectifying any issues before Legal Completion. With the support of the Contracts Manager, ensure that the on-site Construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these in terms of communication, training and development, and the organisation of the site's workload and resources. Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work, and professionalism. Qualifications Extensive experience of working to an established build programme and managing key priorities. Proven ability to consistently deliver weekly targets through good organisation of the labour force, and promoting a team working ethic. Excellent communicator, with an emphasis on explaining detail and gaining full compliance. Demonstrated good leadership and assertive skills to ensure optimum delivery to the highest quality standards on site. Ability to prioritise tasks to meet changing business needs, demonstrating a strong problem-solving ability. A member of the Chartered Institute of Builders and/or qualified to NVQ level 5 in Construction Management, or a time served tradesman with considerable experience of the full range of construction trades. In depth knowledge of all aspects of construction and housebuilding, and the relevant legislative requirements e.g. health and safety, NHBC requirements and Building Regulations. A thorough knowledge and well-rounded experience of dealing with customers and potential customers in all aspects, such as the giving of information and advice, resolving any customer issues, confirming company procedures etc. Benefits Competitive Bonus Scheme Private Medical Cover - Single Cover Annual Medical Health Assessment 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days) Today's housebuilding professional need tomorrow's benefits, so they're ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world. About Southampton Our dual-branded Barratt Redrow divisions combine the best of our Barratt Homes and Redrow brands. Whether it is homes focused on first time buyers, or those aimed towards customers taking the next step in their homeownership journey, we provide award winning quality and innovative design. We have achieved 5 Stars from the Home Builders Federation since 2009. Where you'll be working Here is where you'll be based, whether that's an office or one of our sites. Putting diversity and inclusion front and centre We know that a diverse team is better for our customers, makes us a more attractive employer and results in a stronger, more sustainable business. We are committed to developing our inclusive culture. Thinking ahead to leave a better world behind We're building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day-to-day action we take. See how our colleagues are building tomorrow together.
You're an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Keeping your future in mind, we're making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise. Senior Supply Chain Manager Company: B. Braun Medical Ltd. Job Location: Sheffield, South Yorkshire, United Kingdom Functional Area: Supply Chain Management Working Model: Hybrid Requisition ID: 10141 Your Role We are looking for a strategic and driven leader to join B. Braun as a Senior Supply Chain Manager. In this pivotal role, you will be part of the Supply Chain Leadership team and support and act as Deputy to the Head of Supply Chain, overseeing service levels and standards across Supply Chain Management functions. You will lead key operational areas including Inventory Purchasing, Inventory Control, Loans & Consignments, Demand Planning, and Supply functions across UK operations. This is a critical leadership position responsible for the implementation and ongoing management of the Sales and Operational Planning (S&OP) process across all business units. You'll develop and execute purchasing and inventory strategies that align supply with demand - supporting group and local objectives, UK market growth, and evolving patient care needs. Location Thorncliffe Park. Hybrid: Office and home working. A minimum of 3 days a week working in our Head Office, Sheffield, S35 2PW. Employees are able to utilise our office facilities more should they wish to. Contract Permanent, 37.5 hours per week, Monday - Friday. Your Main Responsibilities Strategic Leadership & Planning Lead and develop high-performing teams, fostering inclusion, accountability, and continuous improvement. Shape and execute supply chain strategies aligned with group objectives and patient care needs. Inventory & Purchasing Management Implement effective inventory strategies to optimise service levels, compliance, and cost efficiency. Minimise risk from expiring or obsolete stock while ensuring supply continuity and visibility. Implement, Manage and Drive S&OP / Integrated Business Planning processes, including supply gap analysis and mitigation. Establish and monitor KPIs, SLAs, and performance metrics to ensure efficiency and customer satisfaction. Build strong relationships with global supply chain colleagues, internal stakeholders, and key customers. Ensure timely and accurate supply of stock, resolving service issues proactively. Health, Safety & Compliance Champion health and safety excellence across all supply chain functions. Ensure processes are audit-ready and compliant with regulatory requirements and industry best practices. Innovation, Budget & Reporting Lead adoption of new technologies and systems to enhance supply chain performance. Manage budgets transparently, drive cost-saving initiatives, and deliver data-driven reports to senior leadership. What you need to succeed Professional Expertise Chartered professional certification (CIPS, APICS, or equivalent) with active membership or fellowship. Proven track record in supply chain leadership, operations management, and S&OP implementation. Strong background in inventory control, demand planning, and supply chain strategy. Industry & Leadership Experience Senior-level experience within healthcare or a highly regulated FMCG sector. Demonstrated success managing cross-functional teams in purchasing and inventory control. Ability to influence and engage senior stakeholders across clinical, regulatory, and commercial functions. Strategic & Analytical Skills Strategic mindset with the ability to balance detail-driven analysis and big-picture thinking. Skilled in analysing complex situations, prioritising effectively, and making high-impact decisions. Proficiency with systems such as MRP, APO, and advanced analytical tools. Personal Attributes Adaptable, decisive, and resilient in fast-paced environments. Strong communication and advocacy skills, with the ability to influence at all levels. What you get in return An electric or hybrid company car 27 days annual leave plus bank holidays Discretionary annual bonus scheme Private medical insurance 3x Salary life assurance Enhanced sick pay and family friendly payments Health and wellbeing programme Employee assistance programme And much more Apply now We look forward to receiving your application! At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs, you can find their contact details below. You can also request reasonable adjustments through our online form. B. Braun Medical Ltd. Lauren Adams
Feb 24, 2026
Full time
You're an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Keeping your future in mind, we're making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise. Senior Supply Chain Manager Company: B. Braun Medical Ltd. Job Location: Sheffield, South Yorkshire, United Kingdom Functional Area: Supply Chain Management Working Model: Hybrid Requisition ID: 10141 Your Role We are looking for a strategic and driven leader to join B. Braun as a Senior Supply Chain Manager. In this pivotal role, you will be part of the Supply Chain Leadership team and support and act as Deputy to the Head of Supply Chain, overseeing service levels and standards across Supply Chain Management functions. You will lead key operational areas including Inventory Purchasing, Inventory Control, Loans & Consignments, Demand Planning, and Supply functions across UK operations. This is a critical leadership position responsible for the implementation and ongoing management of the Sales and Operational Planning (S&OP) process across all business units. You'll develop and execute purchasing and inventory strategies that align supply with demand - supporting group and local objectives, UK market growth, and evolving patient care needs. Location Thorncliffe Park. Hybrid: Office and home working. A minimum of 3 days a week working in our Head Office, Sheffield, S35 2PW. Employees are able to utilise our office facilities more should they wish to. Contract Permanent, 37.5 hours per week, Monday - Friday. Your Main Responsibilities Strategic Leadership & Planning Lead and develop high-performing teams, fostering inclusion, accountability, and continuous improvement. Shape and execute supply chain strategies aligned with group objectives and patient care needs. Inventory & Purchasing Management Implement effective inventory strategies to optimise service levels, compliance, and cost efficiency. Minimise risk from expiring or obsolete stock while ensuring supply continuity and visibility. Implement, Manage and Drive S&OP / Integrated Business Planning processes, including supply gap analysis and mitigation. Establish and monitor KPIs, SLAs, and performance metrics to ensure efficiency and customer satisfaction. Build strong relationships with global supply chain colleagues, internal stakeholders, and key customers. Ensure timely and accurate supply of stock, resolving service issues proactively. Health, Safety & Compliance Champion health and safety excellence across all supply chain functions. Ensure processes are audit-ready and compliant with regulatory requirements and industry best practices. Innovation, Budget & Reporting Lead adoption of new technologies and systems to enhance supply chain performance. Manage budgets transparently, drive cost-saving initiatives, and deliver data-driven reports to senior leadership. What you need to succeed Professional Expertise Chartered professional certification (CIPS, APICS, or equivalent) with active membership or fellowship. Proven track record in supply chain leadership, operations management, and S&OP implementation. Strong background in inventory control, demand planning, and supply chain strategy. Industry & Leadership Experience Senior-level experience within healthcare or a highly regulated FMCG sector. Demonstrated success managing cross-functional teams in purchasing and inventory control. Ability to influence and engage senior stakeholders across clinical, regulatory, and commercial functions. Strategic & Analytical Skills Strategic mindset with the ability to balance detail-driven analysis and big-picture thinking. Skilled in analysing complex situations, prioritising effectively, and making high-impact decisions. Proficiency with systems such as MRP, APO, and advanced analytical tools. Personal Attributes Adaptable, decisive, and resilient in fast-paced environments. Strong communication and advocacy skills, with the ability to influence at all levels. What you get in return An electric or hybrid company car 27 days annual leave plus bank holidays Discretionary annual bonus scheme Private medical insurance 3x Salary life assurance Enhanced sick pay and family friendly payments Health and wellbeing programme Employee assistance programme And much more Apply now We look forward to receiving your application! At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs, you can find their contact details below. You can also request reasonable adjustments through our online form. B. Braun Medical Ltd. Lauren Adams
Who We Are: We have built the new way for energy to be transacted. tem exists to fix a creaking energy market. Today's wholesale system is stacked in favour of the few - a relic of the oil and gas era, riddled with markups and middlemen. We're changing that. Our product, RED , is built on a proprietary pricing engine that bypasses the wholesale market, enabling businesses to buy energy produced by renewable generators directly. That means clear, auditable transactions that ensure affordable bills and fair compensation - giving every business real ownership and control over where their energy comes from. Since launching in 2021, we've saved UK businesses and generators over £25 million, powering a growing network of forward-thinking companies, from Pizza Pilgrims to Silverstone. Backed by top-tier VCs including Atomico and Albion, we're creating a new category in energy - one that's decentralised, direct, and built on trust. At tem, we're rebuilding energy from the ground up-starting with total transparency in how power is bought and sold. Now, we're looking for a Customer Success Manager to help us grow and serve our generator community with empathy, strategy, and operational excellence. You'll be working closely with our Customer Success Lead and CMO, with the chance to shape how we deliver value to one of the most important parts of our ecosystem: our generators. Why this role matters: Our generator community powers everything we do. Your work ensures they feel valued, understood, and set up for success. In this role, you'll define the experience of being a supplier on tem-and help us become the trusted engine powering the world's energy transactions. Your initial focus will be getting quickly up to speed with our current generator customers today, visiting our key strategic customers, working out their biggest gaps in the customer journey with a plan to solve them, and creating a framework to take us into 2026 growth. Responsibilities Be the primary point of contact and trusted advisor for our generator customers. Build strong, proactive relationships with our UK generators -solving blockers, unlocking opportunities, and driving long-term value. Identify gaps across the customer journey and design scalable, high-impact improvements. Collaborate across Product, Ops, Sales, and Marketing to turn feedback and insight into action-fast. Take the core customer success playbook and adapt for the generator customer; this includes strategic customer mapping, design and run playbooks, and optimise adoption and advocacy. Travel to visit key accounts in field and deeply understand the pulse of the community. Help define and measure what great customer experience looks like at tem-today and into 2026. Requirements Must-haves Proven experience in customer success in fast-moving B2B environments; you're building and improving not caretaking. Strong operational mindset with the ability to move seamlessly between strategic thinking and hands on execution. A deep understanding of what exceptional customer experience looks like, and a track record of delivering it consistently. Fluency in CRM tools (e.g. HubSpot) and the ability to translate customer and performance data into clear actions. Excellent communication and listening skills, with the ability to turn customer conversations into meaningful insight. A genuine enthusiasm for people, relationships, and creating greater transparency and trust in the energy sector. Nice-to-haves Experience working with B2B supply side customers, particularly in energy or marketplace businesses. Exposure to early stage or high growth tech startups. A strong desire to challenge the status quo and change how things work, not just how they're supported. Success Measures Achieve and maintain a customer satisfaction (NPS) score of 80+ across the generator community, placing us in the top tier for B2B customer experience. Embed a clear customer success playbook that enables seamless hand offs to Commercial, Operations, and Product, with defined escalation paths, service levels, and minimal manual overlap. Ensure every generator account has a documented and actively maintained account plan, with ongoing monitoring for volume, performance, or revenue risk and clear mitigation actions in place. Benefits & Perks Salary aligned to internal benchmarks and reviewed twice a year. Stock options so everyone has ownership in our mission. 25 days holiday plus public holidays. Swap public holidays for the ones that matter most to you, and enjoy your birthday off. Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons. Home working and wellbeing budgets: Up to £1,200 or €1,200 per year for your remote setup. Up to £150 or €150 per month for wellbeing. ️ Interview Process We move fast. Most processes take 2 to 3 weeks from first chat to offer. If you need us to adapt anything, let us know. Intro call with Talent, 30 minutes. Hiring Manager interview, 30 minutes. Skills interview with CS and cross functional partners , 60 minutes, including a take home task. Culture Add interview with leadership stakeholders, 45 minutes. We welcome applications from people of all backgrounds, experiences, and identities, including those that are traditionally underrepresented in the tech and energy sectors. If you're excited about this role but not sure you meet every requirement, we'd still love to hear from you. Your unique perspective could be exactly what we're looking for.
Feb 23, 2026
Full time
Who We Are: We have built the new way for energy to be transacted. tem exists to fix a creaking energy market. Today's wholesale system is stacked in favour of the few - a relic of the oil and gas era, riddled with markups and middlemen. We're changing that. Our product, RED , is built on a proprietary pricing engine that bypasses the wholesale market, enabling businesses to buy energy produced by renewable generators directly. That means clear, auditable transactions that ensure affordable bills and fair compensation - giving every business real ownership and control over where their energy comes from. Since launching in 2021, we've saved UK businesses and generators over £25 million, powering a growing network of forward-thinking companies, from Pizza Pilgrims to Silverstone. Backed by top-tier VCs including Atomico and Albion, we're creating a new category in energy - one that's decentralised, direct, and built on trust. At tem, we're rebuilding energy from the ground up-starting with total transparency in how power is bought and sold. Now, we're looking for a Customer Success Manager to help us grow and serve our generator community with empathy, strategy, and operational excellence. You'll be working closely with our Customer Success Lead and CMO, with the chance to shape how we deliver value to one of the most important parts of our ecosystem: our generators. Why this role matters: Our generator community powers everything we do. Your work ensures they feel valued, understood, and set up for success. In this role, you'll define the experience of being a supplier on tem-and help us become the trusted engine powering the world's energy transactions. Your initial focus will be getting quickly up to speed with our current generator customers today, visiting our key strategic customers, working out their biggest gaps in the customer journey with a plan to solve them, and creating a framework to take us into 2026 growth. Responsibilities Be the primary point of contact and trusted advisor for our generator customers. Build strong, proactive relationships with our UK generators -solving blockers, unlocking opportunities, and driving long-term value. Identify gaps across the customer journey and design scalable, high-impact improvements. Collaborate across Product, Ops, Sales, and Marketing to turn feedback and insight into action-fast. Take the core customer success playbook and adapt for the generator customer; this includes strategic customer mapping, design and run playbooks, and optimise adoption and advocacy. Travel to visit key accounts in field and deeply understand the pulse of the community. Help define and measure what great customer experience looks like at tem-today and into 2026. Requirements Must-haves Proven experience in customer success in fast-moving B2B environments; you're building and improving not caretaking. Strong operational mindset with the ability to move seamlessly between strategic thinking and hands on execution. A deep understanding of what exceptional customer experience looks like, and a track record of delivering it consistently. Fluency in CRM tools (e.g. HubSpot) and the ability to translate customer and performance data into clear actions. Excellent communication and listening skills, with the ability to turn customer conversations into meaningful insight. A genuine enthusiasm for people, relationships, and creating greater transparency and trust in the energy sector. Nice-to-haves Experience working with B2B supply side customers, particularly in energy or marketplace businesses. Exposure to early stage or high growth tech startups. A strong desire to challenge the status quo and change how things work, not just how they're supported. Success Measures Achieve and maintain a customer satisfaction (NPS) score of 80+ across the generator community, placing us in the top tier for B2B customer experience. Embed a clear customer success playbook that enables seamless hand offs to Commercial, Operations, and Product, with defined escalation paths, service levels, and minimal manual overlap. Ensure every generator account has a documented and actively maintained account plan, with ongoing monitoring for volume, performance, or revenue risk and clear mitigation actions in place. Benefits & Perks Salary aligned to internal benchmarks and reviewed twice a year. Stock options so everyone has ownership in our mission. 25 days holiday plus public holidays. Swap public holidays for the ones that matter most to you, and enjoy your birthday off. Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons. Home working and wellbeing budgets: Up to £1,200 or €1,200 per year for your remote setup. Up to £150 or €150 per month for wellbeing. ️ Interview Process We move fast. Most processes take 2 to 3 weeks from first chat to offer. If you need us to adapt anything, let us know. Intro call with Talent, 30 minutes. Hiring Manager interview, 30 minutes. Skills interview with CS and cross functional partners , 60 minutes, including a take home task. Culture Add interview with leadership stakeholders, 45 minutes. We welcome applications from people of all backgrounds, experiences, and identities, including those that are traditionally underrepresented in the tech and energy sectors. If you're excited about this role but not sure you meet every requirement, we'd still love to hear from you. Your unique perspective could be exactly what we're looking for.
A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange "me time" moments, we're in the business of helping people thrive and feel fantastic. The Global Head of Tax is a senior leadership role reporting to the VP, Global Controller and responsible for the overall ownership, strategy, and execution of the company's global tax function. This leader will set the global tax vision, serve as the primary tax advisor to executive leadership, and ensure that tax strategy supports business growth while maintaining strong compliance and risk management across all jurisdictions. This role is ideal for a leader who thrives in complex, international environments and is comfortable balancing strategic leadership with hands-on execution as the tax function continues to scale. Key Responsibilities Global Strategy & Executive Partnership Own and drive the global tax strategy, ensuring alignment with business objectives, growth plans, and evolving regulatory requirements. Act as the company's primary tax advisor to executive leadership, including the CFO and senior finance leaders, on complex and high-impact tax matters. Partner with Finance, Legal, M&A, and business leaders to ensure tax considerations are embedded in strategic initiatives, new market entry, and product expansion. Risk Management & Compliance Oversight Own the company's global tax risk framework, identifying, assessing, and mitigating tax risks across all jurisdictions. Ensure strong global compliance processes for corporate income tax, indirect taxes, withholding taxes, and transfer pricing, supported by effective controls and governance. Oversee audits, inquiries, and negotiations with tax authorities globally, serving as the senior escalation point when needed. International Tax & Complex Transactions Lead complex international tax initiatives, including: Transfer pricing strategy and documentation Global structuring and restructuring Mergers, acquisitions, and integrations Expansion into new markets and new revenue models Provide leadership on cross-border tax planning while maintaining an appropriate and transparent risk posture for the company. Team Leadership & Function Scaling Build, lead, and develop a high-performing global tax organization, including internal team members and external advisors. Design the long-term operating model for the tax function, determining the right balance of in-house expertise, shared services, and external providers. Foster a culture of accountability, continuous improvement, and strong business partnership. Process, Systems & Continuous Improvement Drive process standardization, documentation, and automation to improve efficiency, scalability, and audit readiness. Partner with Accounting and Finance Systems teams to ensure tax requirements are embedded in upstream processes and financial systems. Own tax-related data strategy to improve reporting, forecasting, and risk visibility. Governance & Financial Management Own the global tax budget and resource planning for the function. Establish governance frameworks, policies, and escalation protocols related to tax matters. Monitor global legislative and regulatory developments, proactively assessing business impact and recommending actions. Qualifications & Requirements Based in the UK. Advanced degree in Law, Accounting, Finance, Economics, or a related field, and/or relevant professional qualification (e.g., CPA, CTA, or equivalent). Extensive progressive experience in tax, including significant leadership responsibility over global tax operations and strategy. Deep expertise in US federal, state, and local taxation, combined with strong knowledge of international tax regulations and OECD frameworks. Demonstrated success in developing and executing global tax strategies that support business growth while managing risk. Significant experience leading complex international tax projects, transactions, and audits. Proven people leader with experience building, mentoring, and scaling global teams. Strong business acumen with the ability to translate tax strategy into commercial outcomes. Excellent judgment and decision-making skills in complex, high-impact situations. Exceptional communication and influencing skills with executive-level stakeholders. Fluent in English (B2 level or higher); additional language skills are a plus. Experience operating in international, matrixed, and fast-growing organizations. Benefits This is a fully remote position within the UK, we take pride in being a globally distributed team A holiday allowance of 25 days + public holidays + your birthday day off Vitality Private Medical Cover (including dental and optical) with self-funded top up options for dependents Access to Worksmile wellbeing app Enhanced salary sacrifice pension scheme. Employee contributes 5% and Booksy matches at 5% Life assurance (4 x your annual salary) Lifestyle discounts available through Vitality Program A bit about Booksy: A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange "me time" moments, we're in the business of helping people thrive and feel fantastic. Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll love it at Booksy. Our diversity and inclusion commitment: We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more.
Feb 23, 2026
Full time
A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange "me time" moments, we're in the business of helping people thrive and feel fantastic. The Global Head of Tax is a senior leadership role reporting to the VP, Global Controller and responsible for the overall ownership, strategy, and execution of the company's global tax function. This leader will set the global tax vision, serve as the primary tax advisor to executive leadership, and ensure that tax strategy supports business growth while maintaining strong compliance and risk management across all jurisdictions. This role is ideal for a leader who thrives in complex, international environments and is comfortable balancing strategic leadership with hands-on execution as the tax function continues to scale. Key Responsibilities Global Strategy & Executive Partnership Own and drive the global tax strategy, ensuring alignment with business objectives, growth plans, and evolving regulatory requirements. Act as the company's primary tax advisor to executive leadership, including the CFO and senior finance leaders, on complex and high-impact tax matters. Partner with Finance, Legal, M&A, and business leaders to ensure tax considerations are embedded in strategic initiatives, new market entry, and product expansion. Risk Management & Compliance Oversight Own the company's global tax risk framework, identifying, assessing, and mitigating tax risks across all jurisdictions. Ensure strong global compliance processes for corporate income tax, indirect taxes, withholding taxes, and transfer pricing, supported by effective controls and governance. Oversee audits, inquiries, and negotiations with tax authorities globally, serving as the senior escalation point when needed. International Tax & Complex Transactions Lead complex international tax initiatives, including: Transfer pricing strategy and documentation Global structuring and restructuring Mergers, acquisitions, and integrations Expansion into new markets and new revenue models Provide leadership on cross-border tax planning while maintaining an appropriate and transparent risk posture for the company. Team Leadership & Function Scaling Build, lead, and develop a high-performing global tax organization, including internal team members and external advisors. Design the long-term operating model for the tax function, determining the right balance of in-house expertise, shared services, and external providers. Foster a culture of accountability, continuous improvement, and strong business partnership. Process, Systems & Continuous Improvement Drive process standardization, documentation, and automation to improve efficiency, scalability, and audit readiness. Partner with Accounting and Finance Systems teams to ensure tax requirements are embedded in upstream processes and financial systems. Own tax-related data strategy to improve reporting, forecasting, and risk visibility. Governance & Financial Management Own the global tax budget and resource planning for the function. Establish governance frameworks, policies, and escalation protocols related to tax matters. Monitor global legislative and regulatory developments, proactively assessing business impact and recommending actions. Qualifications & Requirements Based in the UK. Advanced degree in Law, Accounting, Finance, Economics, or a related field, and/or relevant professional qualification (e.g., CPA, CTA, or equivalent). Extensive progressive experience in tax, including significant leadership responsibility over global tax operations and strategy. Deep expertise in US federal, state, and local taxation, combined with strong knowledge of international tax regulations and OECD frameworks. Demonstrated success in developing and executing global tax strategies that support business growth while managing risk. Significant experience leading complex international tax projects, transactions, and audits. Proven people leader with experience building, mentoring, and scaling global teams. Strong business acumen with the ability to translate tax strategy into commercial outcomes. Excellent judgment and decision-making skills in complex, high-impact situations. Exceptional communication and influencing skills with executive-level stakeholders. Fluent in English (B2 level or higher); additional language skills are a plus. Experience operating in international, matrixed, and fast-growing organizations. Benefits This is a fully remote position within the UK, we take pride in being a globally distributed team A holiday allowance of 25 days + public holidays + your birthday day off Vitality Private Medical Cover (including dental and optical) with self-funded top up options for dependents Access to Worksmile wellbeing app Enhanced salary sacrifice pension scheme. Employee contributes 5% and Booksy matches at 5% Life assurance (4 x your annual salary) Lifestyle discounts available through Vitality Program A bit about Booksy: A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange "me time" moments, we're in the business of helping people thrive and feel fantastic. Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll love it at Booksy. Our diversity and inclusion commitment: We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more.
You will need to login before you can apply for a job. We're a national law firm with a local reach. Our legal experts are here for you. Whether it's personal or business, we understand that everyone's situation is different. But we're more than just a law firm - we're a team of people working together to help individuals and businesses navigate life's ups and downs. Working here you'll feel a part of our friendly and inclusive environment. We'll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities. We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information. Your Role and What You'll Be Doing An exciting opportunity has arisen for a Legal Director or Partner to join our National Private Client Advisory team, based in Newcastle. This is an integral role to advise high net worth individuals and families on the legal and tax aspects of estate and succession planning and to lead on the growth of the private client offering in the North East as well as working collaboratively alongside colleagues in our award winning National Private Client team. About You Technically strong in Private Client matters including in advising on, implementing and running complex wills, lifetime trusts, deeds of variation, powers of attorneys and estate administration and advising on lifetime IHT planning and on the taxation of trusts and estates STEP qualified Able to demonstrate strong financial disciplines and the ability to work collaboratively with other teams and external professionals; Demonstrable track record of building and maintaining strong client relationships with an aptitude for business development and established client and referrer relationships within the North East market Strong leadership abilities with experience in leading and managing teams/juniors Our Benefits - What We Can Offer You 25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too. Generous and flexible pension schemes. Volunteering days - Two days of volunteering every year for a cause of your choice (fully paid) Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services. Information on additional benefits for Partner and Legal Director level can be provided by the recruitment team We also offer a wide range of well being initiatives to encourage positive mental health both in and out of the workplace and to make sure you're fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements. We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024! Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim. Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It's made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono. Additional Information As part of the Irwin Mitchell Group's on-boarding process all successful applicants are required to complete the group's employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders. We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties. The employment screening process will fully comply with Data Protection and other applicable laws. Irwin Mitchell LLP is an equal opportunity employer. Visit this company's hub to learn about their values, culture, and latest jobs. Create a job alert and receive personalised job recommendations straight to your inbox.
Feb 22, 2026
Full time
You will need to login before you can apply for a job. We're a national law firm with a local reach. Our legal experts are here for you. Whether it's personal or business, we understand that everyone's situation is different. But we're more than just a law firm - we're a team of people working together to help individuals and businesses navigate life's ups and downs. Working here you'll feel a part of our friendly and inclusive environment. We'll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities. We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information. Your Role and What You'll Be Doing An exciting opportunity has arisen for a Legal Director or Partner to join our National Private Client Advisory team, based in Newcastle. This is an integral role to advise high net worth individuals and families on the legal and tax aspects of estate and succession planning and to lead on the growth of the private client offering in the North East as well as working collaboratively alongside colleagues in our award winning National Private Client team. About You Technically strong in Private Client matters including in advising on, implementing and running complex wills, lifetime trusts, deeds of variation, powers of attorneys and estate administration and advising on lifetime IHT planning and on the taxation of trusts and estates STEP qualified Able to demonstrate strong financial disciplines and the ability to work collaboratively with other teams and external professionals; Demonstrable track record of building and maintaining strong client relationships with an aptitude for business development and established client and referrer relationships within the North East market Strong leadership abilities with experience in leading and managing teams/juniors Our Benefits - What We Can Offer You 25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too. Generous and flexible pension schemes. Volunteering days - Two days of volunteering every year for a cause of your choice (fully paid) Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services. Information on additional benefits for Partner and Legal Director level can be provided by the recruitment team We also offer a wide range of well being initiatives to encourage positive mental health both in and out of the workplace and to make sure you're fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements. We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024! Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim. Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It's made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono. Additional Information As part of the Irwin Mitchell Group's on-boarding process all successful applicants are required to complete the group's employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders. We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties. The employment screening process will fully comply with Data Protection and other applicable laws. Irwin Mitchell LLP is an equal opportunity employer. Visit this company's hub to learn about their values, culture, and latest jobs. Create a job alert and receive personalised job recommendations straight to your inbox.
More About The Role Please note, this role involves flexible working patterns, including some late shifts (17:00 - 01:00) and weekends Our People Specialists are just that. Specialists. They are experts in their field and know everything there is to know about HR. They deputise for the People Manager, and manage a small team of People Advisors and Assistants. It's their job to ensure the People Team are developing a culture where people matter. This is a great role for someone looking to springboard their career into HR Management. You would also Partner and coach the site management teams to ensure that our colleagues remain the priority and that the leadership have been provided the right tools to do a great job Design and implement effective and cost effective recruitment solutions in order to get the best talent Lead engaging, proactive communications across the site Support and drive colleague engagement on site in order to reduce absence and save money Provide advice and guidance to colleagues Support, coach and challenge line management with absence, disciplinary and grievance issues Support, coach and challenge line managers to ensure succession planning is high on their agenda Identify development opportunities for colleagues to improve skills and build future talent Proactively manage employee relations to ensure we are being safe, appropriate and legal Take ownership of the payroll process to ensure colleagues are paid correctly and on time Build positive and effective relationships with unions and agency suppliers Lead projects as appropriate on the HR plan Sales, Profit and Cash Take charge of absence and sick pay processes to ensure costs are managed appropriately About You As well as a 'hands on' attitude and the ability to react well to change (in a fast moving environment) you will also need to have: Experience of working in a fast paced, agile and demanding environment. (Ideally in a Manufacturing or Logistics environment) Level 5 CIPD preferable, or a degree level educated or an equivalent level of job relevant experience Strong IT skills, including MS Office and HR systems Up to date and deep knowledge of employment law The ability to support an environment where everyone feels valued and listened to. Confidence to speak up and Challenge others in an appropriate way. Excellent interpersonal skills and a customer service approach Ability and confidence to advise and coach management within your site Excellent written and verbal communication skills Proactive approach to own continuous development Knowledge of the core HR policies and processes Ability to act on own initiative and be brave in your approach Flexibility in terms of working hours, some travel will be involved to support other sites and project work Additionally, you will be a self-starter, be innovative and creative in your ideas and be driven by culture change and be pragmatic in your strategic thought process. You will hold a desire to step up in your career alongside the development of our current People team. About The Company From a Bradford market stall to the UK s 4th largest supermarket chain and the UK's 2nd largest fresh food manufacturer. We are proud to be the Yorkshire food retailer serving customers across the UK in over 500 stores and an online home delivery service. Our 18 manufacturing sites provide our customers with the freshest produce from flowers, fish and veg to burgers and bread, all delivered to our stores via our 6 distribution sites by our 2,000 strong fleet. Every week, 11 million customers pass through our doors and around 97,000 colleagues across the business work hard each day to deliver great service to them. We cover more than 11 million households with our (url removed) service. With competitive, permanently low prices we are committed to helping our customers save money every day. We are foodmakers and shopkeepers and .
Feb 20, 2026
Contractor
More About The Role Please note, this role involves flexible working patterns, including some late shifts (17:00 - 01:00) and weekends Our People Specialists are just that. Specialists. They are experts in their field and know everything there is to know about HR. They deputise for the People Manager, and manage a small team of People Advisors and Assistants. It's their job to ensure the People Team are developing a culture where people matter. This is a great role for someone looking to springboard their career into HR Management. You would also Partner and coach the site management teams to ensure that our colleagues remain the priority and that the leadership have been provided the right tools to do a great job Design and implement effective and cost effective recruitment solutions in order to get the best talent Lead engaging, proactive communications across the site Support and drive colleague engagement on site in order to reduce absence and save money Provide advice and guidance to colleagues Support, coach and challenge line management with absence, disciplinary and grievance issues Support, coach and challenge line managers to ensure succession planning is high on their agenda Identify development opportunities for colleagues to improve skills and build future talent Proactively manage employee relations to ensure we are being safe, appropriate and legal Take ownership of the payroll process to ensure colleagues are paid correctly and on time Build positive and effective relationships with unions and agency suppliers Lead projects as appropriate on the HR plan Sales, Profit and Cash Take charge of absence and sick pay processes to ensure costs are managed appropriately About You As well as a 'hands on' attitude and the ability to react well to change (in a fast moving environment) you will also need to have: Experience of working in a fast paced, agile and demanding environment. (Ideally in a Manufacturing or Logistics environment) Level 5 CIPD preferable, or a degree level educated or an equivalent level of job relevant experience Strong IT skills, including MS Office and HR systems Up to date and deep knowledge of employment law The ability to support an environment where everyone feels valued and listened to. Confidence to speak up and Challenge others in an appropriate way. Excellent interpersonal skills and a customer service approach Ability and confidence to advise and coach management within your site Excellent written and verbal communication skills Proactive approach to own continuous development Knowledge of the core HR policies and processes Ability to act on own initiative and be brave in your approach Flexibility in terms of working hours, some travel will be involved to support other sites and project work Additionally, you will be a self-starter, be innovative and creative in your ideas and be driven by culture change and be pragmatic in your strategic thought process. You will hold a desire to step up in your career alongside the development of our current People team. About The Company From a Bradford market stall to the UK s 4th largest supermarket chain and the UK's 2nd largest fresh food manufacturer. We are proud to be the Yorkshire food retailer serving customers across the UK in over 500 stores and an online home delivery service. Our 18 manufacturing sites provide our customers with the freshest produce from flowers, fish and veg to burgers and bread, all delivered to our stores via our 6 distribution sites by our 2,000 strong fleet. Every week, 11 million customers pass through our doors and around 97,000 colleagues across the business work hard each day to deliver great service to them. We cover more than 11 million households with our (url removed) service. With competitive, permanently low prices we are committed to helping our customers save money every day. We are foodmakers and shopkeepers and .
Are you currently working within customer service or sales? Do you possess good interpersonal skills? And are you passionate about delivering the utmost customer service? Our client is a leading manufacturer in their field, who are based in Banbury, looking to recruit a Customer Service Advisor, working Monday-Friday on a full-time permanent basis. The ideal candidate would have previous experience working in a customer service or sales environment, where they have dealt/managed with customer queries in a timely manner. This is a great opportunity to join a well-established company that can offer the opportunity for career development. Key Responsibilities: Complete order processes, liaising with other departments to ensure deadlines are met. Answer telephone/email queries regarding stock, technical enquiries, invoices and other customer questions. Support sales teams with their account management. Monitor and control bespoke orders with specific customer requirements. Deal with credit processing and claims. Manage customer queries about deliveries, invoicing and any courier delays/issues. Liaise with other departments to resolve customer queries such as technical issues, returns, despatch and trading. Ensure all customer payments are completed accurately. Complete general administrative/ad-hoc tasks. Ensure all details and notes are kept updated on the internal CRM system. Key Skills & Experience: Preferably experience within a Customer Service or Sales role. Good numeracy and literacy skills. Experience using Microsoft Applications: Outlook, Word, and Excel. Strong problem-solving, organisation, and planning skills with an eye for detail. Excellent communication skills, both internally and with customers. Demonstrated ownership, initiative, organisation, and ability to manage multiple tasks under pressure. Flexibility and adaptability. Self-motivated with a positive can-do attitude for self-development. Additional Information: Office-based: Monday-Thursday 8:30am-5pm & 9:00am-5:30pm, Fridays 8:30am-4pm or 9:30am-5pm. 29 days' holiday, including bank holidays. Pension contributions. Onsite parking. Employee discount. Online learning courses. Employee Assistance Programme (EAP). To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can contact Shanelle Bowyer at (phone number removed) . Alternatively, connect with us on LinkedIn via the following link: (url removed)/
Feb 20, 2026
Full time
Are you currently working within customer service or sales? Do you possess good interpersonal skills? And are you passionate about delivering the utmost customer service? Our client is a leading manufacturer in their field, who are based in Banbury, looking to recruit a Customer Service Advisor, working Monday-Friday on a full-time permanent basis. The ideal candidate would have previous experience working in a customer service or sales environment, where they have dealt/managed with customer queries in a timely manner. This is a great opportunity to join a well-established company that can offer the opportunity for career development. Key Responsibilities: Complete order processes, liaising with other departments to ensure deadlines are met. Answer telephone/email queries regarding stock, technical enquiries, invoices and other customer questions. Support sales teams with their account management. Monitor and control bespoke orders with specific customer requirements. Deal with credit processing and claims. Manage customer queries about deliveries, invoicing and any courier delays/issues. Liaise with other departments to resolve customer queries such as technical issues, returns, despatch and trading. Ensure all customer payments are completed accurately. Complete general administrative/ad-hoc tasks. Ensure all details and notes are kept updated on the internal CRM system. Key Skills & Experience: Preferably experience within a Customer Service or Sales role. Good numeracy and literacy skills. Experience using Microsoft Applications: Outlook, Word, and Excel. Strong problem-solving, organisation, and planning skills with an eye for detail. Excellent communication skills, both internally and with customers. Demonstrated ownership, initiative, organisation, and ability to manage multiple tasks under pressure. Flexibility and adaptability. Self-motivated with a positive can-do attitude for self-development. Additional Information: Office-based: Monday-Thursday 8:30am-5pm & 9:00am-5:30pm, Fridays 8:30am-4pm or 9:30am-5pm. 29 days' holiday, including bank holidays. Pension contributions. Onsite parking. Employee discount. Online learning courses. Employee Assistance Programme (EAP). To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can contact Shanelle Bowyer at (phone number removed) . Alternatively, connect with us on LinkedIn via the following link: (url removed)/
We're looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact. In this role, you'll help our customers leverage LinearB's AI Productivity Platform to improve engineering team performance, define clear success metrics, and drive meaningful outcomes. You'll act as a trusted advisor - building strong, long term relationships, aligning on success plans, and guiding teams to maximize the value they gain from our platform. You'll collaborate closely with product, sales, and leadership to ensure customer goals are met, results are tracked, and insights are translated into continuous improvement. Your success will be measured by how effectively you help customers achieve theirs - strengthening retention, growth, and advocacy across your portfolio. What you'll do: Customer Onboarding & Rollouts: Lead successful client rollouts and ensure high product adoption rates by guiding customers through the onboarding and implementation process. Serve as the main point of contact from Sales handoff to post launch success. Portfolio Management: Manage a portfolio of clients with multiple simultaneous rollouts, ensuring each customer receives the attention and support needed to maximize product value. Customer Touchpoints: Schedule and conduct regular check ins with customers to maintain a strong understanding of their needs, ensuring they are satisfied and proactively addressing any issues. Cross functional Collaboration: Work closely with the Customer Solutions Architect and Support team to quickly triage and resolve customer support issues, escalating blockers when necessary to prevent customer churn. Feedback Loop: Gather customer feedback and product requirements to collaborate with Product and Engineering, helping shape the product development roadmap. Best Practices & Strategy: Advise customers on industry best practices, ensuring that their technical setup and ongoing use of the product is optimized for success. Customer Advocacy: Partner with Marketing to create customer case studies, testimonials, and other advocacy content to highlight product value and strengthen customer relationships. Data Driven Success: Use customer data and metrics to guide proactive customer success initiatives, identifying opportunities for expansion and ensuring customers derive continuous value from the product. Requirements: Experience: 3 5 years in a customer facing, technical role for a B2B SaaS product, ideally with experience managing relationships with technical buyers. Technical Aptitude: Strong technical understanding of the Dev Ops space, able to engage with customers on a technical level and translate complex concepts into actionable advice. Customer focused: Proven track record of building and managing customer relationships, including working with senior level executives to ensure client success and satisfaction. Communication Skills: Excellent written and verbal communication skills, with the ability to clearly convey complex technical concepts to both technical and non technical stakeholders. Business Acumen: Strong ability to balance customer needs with business objectives, using data to make informed decisions that drive customer satisfaction and success. Adaptability: Comfortable working in a fast paced, rapidly scaling startup environment, with the ability to wear multiple hats and adapt to evolving needs. Cross functional Collaboration: Ability to work seamlessly with Sales, Product, Technology, and Marketing teams to align on customer needs and deliver comprehensive solutions. Education: BS/MS or equivalent experience in a technical or business related field. If you're passionate about customer success, enjoy working with technical products, and thrive in a dynamic environment, we'd love to talk with you! LinearB Values Put the Customer First Take Ownership One Team Show Product Expertise Be Data Driven Reach for the Next Level Listen Curiously & Speak Courageously LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. .
Feb 20, 2026
Full time
We're looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact. In this role, you'll help our customers leverage LinearB's AI Productivity Platform to improve engineering team performance, define clear success metrics, and drive meaningful outcomes. You'll act as a trusted advisor - building strong, long term relationships, aligning on success plans, and guiding teams to maximize the value they gain from our platform. You'll collaborate closely with product, sales, and leadership to ensure customer goals are met, results are tracked, and insights are translated into continuous improvement. Your success will be measured by how effectively you help customers achieve theirs - strengthening retention, growth, and advocacy across your portfolio. What you'll do: Customer Onboarding & Rollouts: Lead successful client rollouts and ensure high product adoption rates by guiding customers through the onboarding and implementation process. Serve as the main point of contact from Sales handoff to post launch success. Portfolio Management: Manage a portfolio of clients with multiple simultaneous rollouts, ensuring each customer receives the attention and support needed to maximize product value. Customer Touchpoints: Schedule and conduct regular check ins with customers to maintain a strong understanding of their needs, ensuring they are satisfied and proactively addressing any issues. Cross functional Collaboration: Work closely with the Customer Solutions Architect and Support team to quickly triage and resolve customer support issues, escalating blockers when necessary to prevent customer churn. Feedback Loop: Gather customer feedback and product requirements to collaborate with Product and Engineering, helping shape the product development roadmap. Best Practices & Strategy: Advise customers on industry best practices, ensuring that their technical setup and ongoing use of the product is optimized for success. Customer Advocacy: Partner with Marketing to create customer case studies, testimonials, and other advocacy content to highlight product value and strengthen customer relationships. Data Driven Success: Use customer data and metrics to guide proactive customer success initiatives, identifying opportunities for expansion and ensuring customers derive continuous value from the product. Requirements: Experience: 3 5 years in a customer facing, technical role for a B2B SaaS product, ideally with experience managing relationships with technical buyers. Technical Aptitude: Strong technical understanding of the Dev Ops space, able to engage with customers on a technical level and translate complex concepts into actionable advice. Customer focused: Proven track record of building and managing customer relationships, including working with senior level executives to ensure client success and satisfaction. Communication Skills: Excellent written and verbal communication skills, with the ability to clearly convey complex technical concepts to both technical and non technical stakeholders. Business Acumen: Strong ability to balance customer needs with business objectives, using data to make informed decisions that drive customer satisfaction and success. Adaptability: Comfortable working in a fast paced, rapidly scaling startup environment, with the ability to wear multiple hats and adapt to evolving needs. Cross functional Collaboration: Ability to work seamlessly with Sales, Product, Technology, and Marketing teams to align on customer needs and deliver comprehensive solutions. Education: BS/MS or equivalent experience in a technical or business related field. If you're passionate about customer success, enjoy working with technical products, and thrive in a dynamic environment, we'd love to talk with you! LinearB Values Put the Customer First Take Ownership One Team Show Product Expertise Be Data Driven Reach for the Next Level Listen Curiously & Speak Courageously LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. .
View our cookie policy . Job Description At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group.Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent.Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the Role We have an opportunity for a Business Development Manager (BDM), within the Adviser business, focused on identifying and securing high-value regional advisory business relationships to accelerate growth in market share and deliver an exceptional adviser experience.This is a full time role where the successful candidate will be an integral part of the Business Development Sales team. The regional team consists of field and office-based BDMs under the Head of Sales for their Region, all focused on driving business growth from both existing and new clients. The growth objectives include winning new clients, securing back books of business, achieving primary platform positioning and maintaining existing client assets. Key Responsibilities: Achieve personal sales/growth targets and contribute to overall team success through a defined opportunity pool or growth panel of high-value adviser relationships. Use CRM systems to maintain accurate records and account intelligence. Conduct in-person, virtual and telephone meetings to build strong external relationships with key influencers and business writers within your panelled firms. Analyse data and insights to prioritise opportunities and plan weekly activities effectively across both field and remote settings. Work closely with internal teams to delegate tasks, share insights, and develop resources that support adviser needs and growth objectives. Operate with a cost-effective and sustainable approach to meet growth targets and deliver a high-quality adviser experience. Lead on resolving problems and complaints, escalating where necessary to ensure client satisfaction. Uphold company values and ensure all regulatory and risk requirements are met. Stay updated on industry trends and product developments to maintain credibility with advisory firms. Support Business Development Consultants in developing their professional capabilities and understanding strategic priorities. About the Candidate: Proven experience and delivery in a fast-paced sales environment. Strong market and industry knowledge to engage credibly with clients. Including an understanding of the UK platform market and key competitors. Motivated and focussed to work independently, managing and growing existing clients as well as identifying and qualifying new opportunities. Undergraduate degree and/or equivalent professional experience alongside relevant professional qualifications. Comfortable balancing field-based and remote work, with strong time management and communication skills. Strong interpersonal skills with ability to represent Adviser Sales internally and externally, engaging directly with all roles within our clients businesses.We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. You can find out more about what we do . An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you.At Aberdeen we've adopted a 'blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business., where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability - please let us know and we'll be happy to help. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
Feb 20, 2026
Full time
View our cookie policy . Job Description At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group.Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent.Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the Role We have an opportunity for a Business Development Manager (BDM), within the Adviser business, focused on identifying and securing high-value regional advisory business relationships to accelerate growth in market share and deliver an exceptional adviser experience.This is a full time role where the successful candidate will be an integral part of the Business Development Sales team. The regional team consists of field and office-based BDMs under the Head of Sales for their Region, all focused on driving business growth from both existing and new clients. The growth objectives include winning new clients, securing back books of business, achieving primary platform positioning and maintaining existing client assets. Key Responsibilities: Achieve personal sales/growth targets and contribute to overall team success through a defined opportunity pool or growth panel of high-value adviser relationships. Use CRM systems to maintain accurate records and account intelligence. Conduct in-person, virtual and telephone meetings to build strong external relationships with key influencers and business writers within your panelled firms. Analyse data and insights to prioritise opportunities and plan weekly activities effectively across both field and remote settings. Work closely with internal teams to delegate tasks, share insights, and develop resources that support adviser needs and growth objectives. Operate with a cost-effective and sustainable approach to meet growth targets and deliver a high-quality adviser experience. Lead on resolving problems and complaints, escalating where necessary to ensure client satisfaction. Uphold company values and ensure all regulatory and risk requirements are met. Stay updated on industry trends and product developments to maintain credibility with advisory firms. Support Business Development Consultants in developing their professional capabilities and understanding strategic priorities. About the Candidate: Proven experience and delivery in a fast-paced sales environment. Strong market and industry knowledge to engage credibly with clients. Including an understanding of the UK platform market and key competitors. Motivated and focussed to work independently, managing and growing existing clients as well as identifying and qualifying new opportunities. Undergraduate degree and/or equivalent professional experience alongside relevant professional qualifications. Comfortable balancing field-based and remote work, with strong time management and communication skills. Strong interpersonal skills with ability to represent Adviser Sales internally and externally, engaging directly with all roles within our clients businesses.We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. You can find out more about what we do . An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you.At Aberdeen we've adopted a 'blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business., where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability - please let us know and we'll be happy to help. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
Verve is a Live Event, Sponsorship and Brand Experience Agency that uses the power of live experience to win the hearts and minds of consumer and business audiences. Established in 1991, Verve is headquartered in Dublin with offices in London and Amsterdam. We have a team of over 120 full time award winning professionals spanning creative, events, sponsorship, activation, entertainment and digital departments. We are a multidisciplinary experience agency recognised for creating and delivering world class experiences for global brands portfolios such as Diageo, Google, LinkedIn, Amazon, Coca-Cola, TikTok and Lululemon. We believe in building long term partnerships with our clients, many of whom have been with us for well over a decade. You will get the opportunity to work across these brands developing high profile, big budget experiential campaigns. You will then have the chance to bring these brands and campaigns to major events, experiences, and festivals. We're a professional, dynamic and ambitious company who are number one in our field. We operate in a creative, nimble and robust business sector, and we are searching for people who are of a similar nature. Location: London (Hybrid) Experience: 8+ Years Sector: B2B Corporate Events, Conferences & Employee Engagement, C-Suite Events The Role: We are looking for a powerhouse Senior Account Director to join our London team. This isn't a role for a bystander; we need a strategic leader who is as comfortable navigating a boardroom as they are a technical production deck. You will be the bridge between high-level client strategy and flawless execution. Managing a portfolio of B2B & B2C accounts, you'll oversee everything from global leadership conferences to large-scale employee engagement events. This role requires a hybrid producer mindset - you must possess the technical/production shorthand to lead teams and the commercial acumen to drive profitability and win new business. This is a highly visible, client-facing role. We are looking for someone who cares about nurturing their team, building fantastic relationships with clients and delivering exceptional work. You'll utilise brilliant project management skills to lead the planning and delivery of a variety of projects / clients. You'll have sound stakeholder coordination skills, and experience working with teams across creative and content, having strategic oversight across multiple event formats, including large scale conferences, C-Suite global retreats, awards ceremonies, afterparties and employee events. Reporting to the Head of Events, you'll lead client growth and pitches and will have proven experience of identifying opportunities, growing accounts and winning new business. It is essential that you have a background working within an Events / Experiential agency and be passionate about driving your team, your accounts, and the work we produce for our clients. Key Responsibilities 1. Client and Internal Management Client Trust: Build and maintain deep relationships with complex, multi-stakeholder clients, acting as a trusted advisor to C-suite leaders. You are a listener who hears between the lines, and understands that communication is everything. You will always ensure that clients are beside you all the way. Influence: Listen to and influence clients and internal stakeholders effectively, preventing and managing conflict 2. Production Expertise Technical Integration: Act as a Hybrid Producer with deep knowledge of AV, stage design, and event technology, ensuring technical solutions are both innovative and feasible. Production Knowledge: Confident in finding the best way to produce a build, you will work closely with internal and external experts in production to find the highest quality, most cost-effective way to create the client's end goal. Supplier Network: Possesses great existing supplier contacts (venues, AV, F&B, fabrication, freelancers) and a deep network of trusted, high-quality production suppliers. Sustainability: Be an internal champion and client expert for sustainable event production. This includes deep knowledge of materiality, responsible logistics, and F&;B choices. Proactively guide clients toward making environmentally and socially responsible decisions Direct Management: Compassionate leader who is ready to help the team grow and learn. Take direct responsibility for three junior team members, serving as their primary line manager. Leads with emotional intelligence, intuition and empathy but can uphold agency values Career Development: Conduct regular appraisals, set clear KPIs, and build bespoke development plans to nurture the next generation of event talent. Inspiring Mentorship: Act as a & lead from the front mentor, sharing your technical and account management expertise to elevate the team's overall output. Team Culture: Assist the Head of Department with broader team management, feeding in on culture, recruitment, onboarding, retention, and spotting/forecasting when additional resources will be required. 4. Growth & New Business Development Pitch Leadership: Lead the end-to-end RFP process, collaborating closely with the Creative team to build 'wow-factor' pitches that win new business. Proposal Design: Translate client briefs into strategic, technically sound, and commercially viable proposals. Pipeline Growth: Proactively identify and pursue new opportunities within the B2B corporate sector to expand the agency's footprint. 5. Commercial Acumen & Profitability Margin Management: Maintain a laser focus on project margins, ensuring every event is delivered profitably without sacrificing quality. Supplier Negotiation: Leverage your industry network to negotiate hard with third-party suppliers, reducing costs and maximising value for both the client and the agency. Financial Oversight: Manage significant budgets (often £1M+) with meticulous accuracy, overseeing everything from initial costing to final reconciliation. Experience & Attributes: Significant B2B Event Experience: Minimum of 8 years in a live events agency environment, specifically focused on B2B corporate sectors. The "Hybrid" Edge: Strong background in production. You should know your way around lighting, ROS, AV, and a complex CAD drawing. Executive Relationships: Proven history of developing and maintaining strong stakeholder relationships at the director/C-suite level. Proven Pitch Winner: A track record of leading and winning high-value RFPs and pitches. Financial Mastery: Expert-level ability to manage seven-figure budgets, execute procurement strategy, negotiate high-value contracts, and deliver strong profit margins. Operational Resilience: A love for being on-site and the demonstrated ability to remain calm, decisive, and authoritative when facing complex challenges under extreme pressure. A True Leader: Exceptional ability to work with and inspire people, leading by example and fostering a positive, solution-oriented atmosphere regardless of the demands. This is not a purely office-based role, you need to love working and travelling to Events across Europe, Asia and USA. The role requires extensive travel, highly flexible working hours, and a commitment to being a senior Verve presence in GB. If you are a proven leader ready to take ownership of one of our most exciting client portfolios, and be a critical leader in growing Verve commercially and culturally please apply. We can't wait to meet you! Contract The contract is based on a full-time position The position is subject to a probationary period of 6 months 20 days paid holiday, plus Bank Holidays. 1 additional day added per year of service up to 25 days. Approximately 5 additional days off over the Christmas/New Year period. Benefits of working at Verve: Working with the best in the business Great company culture (really!) and fantastic office environment Year round CSR programmes and opportunity, Diversity and Inclusion programmes Sustainability Mandate (Verve is IS02012 certified), Volunteering projects, Give Back mentoring experiences Active Social activities Health Insurance after 1 years service Phone bill paid (up to £60 per month) Fully paid loyalty month off after three years of service within the company Access to Employee Assistance Programme with free access to mental health resources Hybrid working. Minimum 3/4 days from the office New Business Incentive Scheme from day one Employee Referral Incentive Policy Season ticket Loans Cycle to work scheme Sustainability Verve is proudly B Corp, ISO 20121 and ISO 14001 certified, and is one of the only agencies to hold these certifications. We work hard to retain this certification and are always looking for new ways to be more sustainable in our workplace and in our events. Great Place To Work Verve has always believed that exceptional work is rooted in an exceptional workplace. We proudly became Great Place to Work certified in September 2025. This certification is based entirely on employee feedback and a review of our culture, affirming the environment we've built at Verve, grounded in trust, inclusion and genuine care for our people. Diversity & Equal Opportunities We are committed to an active Inclusion, Diversity and Equal Opportunities Policy . click apply for full job details
Feb 19, 2026
Full time
Verve is a Live Event, Sponsorship and Brand Experience Agency that uses the power of live experience to win the hearts and minds of consumer and business audiences. Established in 1991, Verve is headquartered in Dublin with offices in London and Amsterdam. We have a team of over 120 full time award winning professionals spanning creative, events, sponsorship, activation, entertainment and digital departments. We are a multidisciplinary experience agency recognised for creating and delivering world class experiences for global brands portfolios such as Diageo, Google, LinkedIn, Amazon, Coca-Cola, TikTok and Lululemon. We believe in building long term partnerships with our clients, many of whom have been with us for well over a decade. You will get the opportunity to work across these brands developing high profile, big budget experiential campaigns. You will then have the chance to bring these brands and campaigns to major events, experiences, and festivals. We're a professional, dynamic and ambitious company who are number one in our field. We operate in a creative, nimble and robust business sector, and we are searching for people who are of a similar nature. Location: London (Hybrid) Experience: 8+ Years Sector: B2B Corporate Events, Conferences & Employee Engagement, C-Suite Events The Role: We are looking for a powerhouse Senior Account Director to join our London team. This isn't a role for a bystander; we need a strategic leader who is as comfortable navigating a boardroom as they are a technical production deck. You will be the bridge between high-level client strategy and flawless execution. Managing a portfolio of B2B & B2C accounts, you'll oversee everything from global leadership conferences to large-scale employee engagement events. This role requires a hybrid producer mindset - you must possess the technical/production shorthand to lead teams and the commercial acumen to drive profitability and win new business. This is a highly visible, client-facing role. We are looking for someone who cares about nurturing their team, building fantastic relationships with clients and delivering exceptional work. You'll utilise brilliant project management skills to lead the planning and delivery of a variety of projects / clients. You'll have sound stakeholder coordination skills, and experience working with teams across creative and content, having strategic oversight across multiple event formats, including large scale conferences, C-Suite global retreats, awards ceremonies, afterparties and employee events. Reporting to the Head of Events, you'll lead client growth and pitches and will have proven experience of identifying opportunities, growing accounts and winning new business. It is essential that you have a background working within an Events / Experiential agency and be passionate about driving your team, your accounts, and the work we produce for our clients. Key Responsibilities 1. Client and Internal Management Client Trust: Build and maintain deep relationships with complex, multi-stakeholder clients, acting as a trusted advisor to C-suite leaders. You are a listener who hears between the lines, and understands that communication is everything. You will always ensure that clients are beside you all the way. Influence: Listen to and influence clients and internal stakeholders effectively, preventing and managing conflict 2. Production Expertise Technical Integration: Act as a Hybrid Producer with deep knowledge of AV, stage design, and event technology, ensuring technical solutions are both innovative and feasible. Production Knowledge: Confident in finding the best way to produce a build, you will work closely with internal and external experts in production to find the highest quality, most cost-effective way to create the client's end goal. Supplier Network: Possesses great existing supplier contacts (venues, AV, F&B, fabrication, freelancers) and a deep network of trusted, high-quality production suppliers. Sustainability: Be an internal champion and client expert for sustainable event production. This includes deep knowledge of materiality, responsible logistics, and F&;B choices. Proactively guide clients toward making environmentally and socially responsible decisions Direct Management: Compassionate leader who is ready to help the team grow and learn. Take direct responsibility for three junior team members, serving as their primary line manager. Leads with emotional intelligence, intuition and empathy but can uphold agency values Career Development: Conduct regular appraisals, set clear KPIs, and build bespoke development plans to nurture the next generation of event talent. Inspiring Mentorship: Act as a & lead from the front mentor, sharing your technical and account management expertise to elevate the team's overall output. Team Culture: Assist the Head of Department with broader team management, feeding in on culture, recruitment, onboarding, retention, and spotting/forecasting when additional resources will be required. 4. Growth & New Business Development Pitch Leadership: Lead the end-to-end RFP process, collaborating closely with the Creative team to build 'wow-factor' pitches that win new business. Proposal Design: Translate client briefs into strategic, technically sound, and commercially viable proposals. Pipeline Growth: Proactively identify and pursue new opportunities within the B2B corporate sector to expand the agency's footprint. 5. Commercial Acumen & Profitability Margin Management: Maintain a laser focus on project margins, ensuring every event is delivered profitably without sacrificing quality. Supplier Negotiation: Leverage your industry network to negotiate hard with third-party suppliers, reducing costs and maximising value for both the client and the agency. Financial Oversight: Manage significant budgets (often £1M+) with meticulous accuracy, overseeing everything from initial costing to final reconciliation. Experience & Attributes: Significant B2B Event Experience: Minimum of 8 years in a live events agency environment, specifically focused on B2B corporate sectors. The "Hybrid" Edge: Strong background in production. You should know your way around lighting, ROS, AV, and a complex CAD drawing. Executive Relationships: Proven history of developing and maintaining strong stakeholder relationships at the director/C-suite level. Proven Pitch Winner: A track record of leading and winning high-value RFPs and pitches. Financial Mastery: Expert-level ability to manage seven-figure budgets, execute procurement strategy, negotiate high-value contracts, and deliver strong profit margins. Operational Resilience: A love for being on-site and the demonstrated ability to remain calm, decisive, and authoritative when facing complex challenges under extreme pressure. A True Leader: Exceptional ability to work with and inspire people, leading by example and fostering a positive, solution-oriented atmosphere regardless of the demands. This is not a purely office-based role, you need to love working and travelling to Events across Europe, Asia and USA. The role requires extensive travel, highly flexible working hours, and a commitment to being a senior Verve presence in GB. If you are a proven leader ready to take ownership of one of our most exciting client portfolios, and be a critical leader in growing Verve commercially and culturally please apply. We can't wait to meet you! Contract The contract is based on a full-time position The position is subject to a probationary period of 6 months 20 days paid holiday, plus Bank Holidays. 1 additional day added per year of service up to 25 days. Approximately 5 additional days off over the Christmas/New Year period. Benefits of working at Verve: Working with the best in the business Great company culture (really!) and fantastic office environment Year round CSR programmes and opportunity, Diversity and Inclusion programmes Sustainability Mandate (Verve is IS02012 certified), Volunteering projects, Give Back mentoring experiences Active Social activities Health Insurance after 1 years service Phone bill paid (up to £60 per month) Fully paid loyalty month off after three years of service within the company Access to Employee Assistance Programme with free access to mental health resources Hybrid working. Minimum 3/4 days from the office New Business Incentive Scheme from day one Employee Referral Incentive Policy Season ticket Loans Cycle to work scheme Sustainability Verve is proudly B Corp, ISO 20121 and ISO 14001 certified, and is one of the only agencies to hold these certifications. We work hard to retain this certification and are always looking for new ways to be more sustainable in our workplace and in our events. Great Place To Work Verve has always believed that exceptional work is rooted in an exceptional workplace. We proudly became Great Place to Work certified in September 2025. This certification is based entirely on employee feedback and a review of our culture, affirming the environment we've built at Verve, grounded in trust, inclusion and genuine care for our people. Diversity & Equal Opportunities We are committed to an active Inclusion, Diversity and Equal Opportunities Policy . click apply for full job details
Customer Success Manager, Cybersecurity Products page is loaded Customer Success Manager, Cybersecurity Productsremote type: Hybridlocations: Remote UK: BELFAST ARNOTT HOUSEtime type: Full timeposted on: Posted Todayjob requisition id: RLocation: Remote UK, United KingdomThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Job Title: Customer Success Manager - UK Location: Belfast, United Kingdom (Hybrid) / Remote UK About the Role We are seeking an experienced and customer-centric Customer Success Manager (CSM) to join our UK team. In this role, you will help enterprise and mid-market customers maximise the value of our cybersecurity solutions, drive adoption, and ensure long-term partnership success.You'll act as a trusted advisor, guiding customers on best practices, risk reduction, and security maturity while supporting commercial growth. Key Responsibilities:- Customer Engagement & Advocacy • Serve as the primary post-sales point of contact and trusted advisor for assigned customers.• Develop strong relationships with security leaders (CISO, Security Architects, SOC Managers, IT Directors).• Lead regular business reviews focused on value, outcomes, KPIs, and security posture improvements.• Champion the voice of the customer internally to influence product roadmaps and service improvements. Adoption & Value Realisation • Drive deployment, adoption, and optimisation of cybersecurity solutions (e.g., threat detection, cloud security, identity security, WAF, database monitoring).• Translate technical capabilities into clear business outcomes relating to risk reduction and resiliency.• Identify opportunities to improve customer workflows, automation, and security processes.• Monitor usage and performance metrics to proactively address gaps or risks. Retention & Growth • Own customer retention, renewal strategy, and expansion identification while partnering with Sales/AMs.• Spot cross-sell/upsell opportunities aligned to customer needs and maturity.• Mitigate churn risk through proactive engagement and clear success planning. Technical Collaboration • Work closely with Technical Account Managers, Solutions Architects, and Support Engineers to ensure smooth onboarding, troubleshooting, and technical alignment.• Coordinate health checks, security assessments, or remediation plans where relevant.• Ensure seamless handovers between pre-sales, delivery, and support functions. Skills & Experience Required Essential • 3+ years in CSM, account management, technical consulting, or security operations roles.• Strong understanding of cybersecurity domains such as:o Threat detection & responseo Cloud security/SaaS securityo IAM/Zero Trusto Network security (WAF, firewall, VPN)• Proven ability to manage enterprise customers and lead strategic conversations.• Comfort engaging with both technical and executive stakeholders.• Excellent communication, problem-solving, and project management skills.• Experience working with UK organisations across regulated sectors (finance, public sector, critical infrastructure) is beneficial. Desirable • Certifications such as CISSP, SSCP, CISM, Security+, or vendor-specific qualifications.• Experience in SaaS-based cybersecurity platforms.• Background in SOC, incident response, or cyber consulting.• Fluent English and Italian language will be value addition. What Success Looks Like • High customer satisfaction and advocacy (NPS/CSAT).• Strong adoption and measurable security outcomes for customers.• On-time renewals and increased customer lifetime value.• Proactive risk mitigation and clear customer success plans.• Positive influence across product, engineering, and support through customer insights. Why Join Us • Work at the forefront of cybersecurity innovation.• Opportunities for continuous learning and certification.• Collaborative, mission-driven environment focused on customer impact.• Competitive UK compensation package, benefits, and hybrid working. Applicants must have a valid work permit in the UK. line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.Great journeys start here, apply now!
Feb 19, 2026
Full time
Customer Success Manager, Cybersecurity Products page is loaded Customer Success Manager, Cybersecurity Productsremote type: Hybridlocations: Remote UK: BELFAST ARNOTT HOUSEtime type: Full timeposted on: Posted Todayjob requisition id: RLocation: Remote UK, United KingdomThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Job Title: Customer Success Manager - UK Location: Belfast, United Kingdom (Hybrid) / Remote UK About the Role We are seeking an experienced and customer-centric Customer Success Manager (CSM) to join our UK team. In this role, you will help enterprise and mid-market customers maximise the value of our cybersecurity solutions, drive adoption, and ensure long-term partnership success.You'll act as a trusted advisor, guiding customers on best practices, risk reduction, and security maturity while supporting commercial growth. Key Responsibilities:- Customer Engagement & Advocacy • Serve as the primary post-sales point of contact and trusted advisor for assigned customers.• Develop strong relationships with security leaders (CISO, Security Architects, SOC Managers, IT Directors).• Lead regular business reviews focused on value, outcomes, KPIs, and security posture improvements.• Champion the voice of the customer internally to influence product roadmaps and service improvements. Adoption & Value Realisation • Drive deployment, adoption, and optimisation of cybersecurity solutions (e.g., threat detection, cloud security, identity security, WAF, database monitoring).• Translate technical capabilities into clear business outcomes relating to risk reduction and resiliency.• Identify opportunities to improve customer workflows, automation, and security processes.• Monitor usage and performance metrics to proactively address gaps or risks. Retention & Growth • Own customer retention, renewal strategy, and expansion identification while partnering with Sales/AMs.• Spot cross-sell/upsell opportunities aligned to customer needs and maturity.• Mitigate churn risk through proactive engagement and clear success planning. Technical Collaboration • Work closely with Technical Account Managers, Solutions Architects, and Support Engineers to ensure smooth onboarding, troubleshooting, and technical alignment.• Coordinate health checks, security assessments, or remediation plans where relevant.• Ensure seamless handovers between pre-sales, delivery, and support functions. Skills & Experience Required Essential • 3+ years in CSM, account management, technical consulting, or security operations roles.• Strong understanding of cybersecurity domains such as:o Threat detection & responseo Cloud security/SaaS securityo IAM/Zero Trusto Network security (WAF, firewall, VPN)• Proven ability to manage enterprise customers and lead strategic conversations.• Comfort engaging with both technical and executive stakeholders.• Excellent communication, problem-solving, and project management skills.• Experience working with UK organisations across regulated sectors (finance, public sector, critical infrastructure) is beneficial. Desirable • Certifications such as CISSP, SSCP, CISM, Security+, or vendor-specific qualifications.• Experience in SaaS-based cybersecurity platforms.• Background in SOC, incident response, or cyber consulting.• Fluent English and Italian language will be value addition. What Success Looks Like • High customer satisfaction and advocacy (NPS/CSAT).• Strong adoption and measurable security outcomes for customers.• On-time renewals and increased customer lifetime value.• Proactive risk mitigation and clear customer success plans.• Positive influence across product, engineering, and support through customer insights. Why Join Us • Work at the forefront of cybersecurity innovation.• Opportunities for continuous learning and certification.• Collaborative, mission-driven environment focused on customer impact.• Competitive UK compensation package, benefits, and hybrid working. Applicants must have a valid work permit in the UK. line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.Great journeys start here, apply now!
Sales Advisors - Plusnet If youre a natural when it comes to connecting with people building relationships and understanding their needs you could be a great fit for a Sales Advisor role with EE/Plusnet. At EE/Plusnet, were harnessing the power of technology to bring people together and change their lives for the better click apply for full job details
Feb 18, 2026
Full time
Sales Advisors - Plusnet If youre a natural when it comes to connecting with people building relationships and understanding their needs you could be a great fit for a Sales Advisor role with EE/Plusnet. At EE/Plusnet, were harnessing the power of technology to bring people together and change their lives for the better click apply for full job details
