Principal Designer - Building Regulations Monaghans are now recruiting for a Principal Designer - Building Regulations! Principal Designer - Building Regulations Location: Hybrid - Based from our Sheffield offices, S4 7YA Salary: Competitive, DOE + Excellent Benefits Contract: Full time, permanent. 37.5 hour working week; Monday to Friday. Benefits: The role will command a highly competitive salary and remuneration package as well as a broad benefits package focused on personal development, wellbeing and community. We are Monaghans Ltd, we provide what is truly the best-in-class multi-disciplinary building consultancy services, delivering quality professional expertise and advice to clients throughout the UK and internationally. We have offices in London, Sheffield, Manchester, and Leeds and our core services are cost management, project management, programme management, building surveying and health and safety consultancy to multiple construction sectors, no two days are the same with us. Monaghans is seeking an experienced RIBA Architect, Architectural Technologist, Designer or Project Manager with a strong Design Management background to join our team as a Principal Designer (Building Regulations) and Client Advisor. This role will support clients across the Retail, Leisure, Commercial and Residential sectors throughout England & Wales, helping them meet the requirements introduced by the Building Safety Act 2022 and the Building Regulations (Amendment) (England) Regulations 2023. This is a key position within a growing area of our business, offering the opportunity to shape best practice, support major clients and contribute to internal capability building. In addition to this, as our Principal Designer you will: Deliver Principal Designer (Building Regulations) and Client Advisor services. Lead and manage designers and design sub-contractors, ensuring compliance with new duty holder roles. Chair online and in-person design and compliance workshops. Provide Building Safety Act consultancy to support client duties. Train and mentor team members in building regulations compliance and design management. Support the development of internal capability to carry out compliance checks and building regulations management. Uphold Monaghans' standards of quality, communication and professional service delivery. In order to be successful in this role you must have: RIBA, MRICS or equivalent professional qualification. Strong background in Architecture, Design Management or related disciplines. Proven experience managing designers and design sub-contractors. Solid working knowledge of Building Regulations Approved Documents. Excellent communication and workshop-chairing skills. Strong leadership and people management ability. Confident delivering professional and construction services. Ability to work to timelines and commercial objectives. Energetic, self-motivated and committed to high standards. Strong team ethic and flexible approach. Proficiency in Microsoft Office and online collaboration platforms. Successful candidates will be offered excellent career development opportunities supported by our varied and challenging workload. Monaghans are committed to the continuous professional development of all our staff and we provide a range of professional training programmes and support for staff at all levels including those requiring support to obtain relevant academic or professional qualifications. This job advert is not eligible for sponsorship. If you feel you have the necessary skills and experience to be successful in this role, click on 'APPLY' today, forwarding an up-to-date copy of your CV for consideration in the first instance. Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG Company Reg No. - SC372990 VAT Reg No. - GB
Feb 08, 2026
Full time
Principal Designer - Building Regulations Monaghans are now recruiting for a Principal Designer - Building Regulations! Principal Designer - Building Regulations Location: Hybrid - Based from our Sheffield offices, S4 7YA Salary: Competitive, DOE + Excellent Benefits Contract: Full time, permanent. 37.5 hour working week; Monday to Friday. Benefits: The role will command a highly competitive salary and remuneration package as well as a broad benefits package focused on personal development, wellbeing and community. We are Monaghans Ltd, we provide what is truly the best-in-class multi-disciplinary building consultancy services, delivering quality professional expertise and advice to clients throughout the UK and internationally. We have offices in London, Sheffield, Manchester, and Leeds and our core services are cost management, project management, programme management, building surveying and health and safety consultancy to multiple construction sectors, no two days are the same with us. Monaghans is seeking an experienced RIBA Architect, Architectural Technologist, Designer or Project Manager with a strong Design Management background to join our team as a Principal Designer (Building Regulations) and Client Advisor. This role will support clients across the Retail, Leisure, Commercial and Residential sectors throughout England & Wales, helping them meet the requirements introduced by the Building Safety Act 2022 and the Building Regulations (Amendment) (England) Regulations 2023. This is a key position within a growing area of our business, offering the opportunity to shape best practice, support major clients and contribute to internal capability building. In addition to this, as our Principal Designer you will: Deliver Principal Designer (Building Regulations) and Client Advisor services. Lead and manage designers and design sub-contractors, ensuring compliance with new duty holder roles. Chair online and in-person design and compliance workshops. Provide Building Safety Act consultancy to support client duties. Train and mentor team members in building regulations compliance and design management. Support the development of internal capability to carry out compliance checks and building regulations management. Uphold Monaghans' standards of quality, communication and professional service delivery. In order to be successful in this role you must have: RIBA, MRICS or equivalent professional qualification. Strong background in Architecture, Design Management or related disciplines. Proven experience managing designers and design sub-contractors. Solid working knowledge of Building Regulations Approved Documents. Excellent communication and workshop-chairing skills. Strong leadership and people management ability. Confident delivering professional and construction services. Ability to work to timelines and commercial objectives. Energetic, self-motivated and committed to high standards. Strong team ethic and flexible approach. Proficiency in Microsoft Office and online collaboration platforms. Successful candidates will be offered excellent career development opportunities supported by our varied and challenging workload. Monaghans are committed to the continuous professional development of all our staff and we provide a range of professional training programmes and support for staff at all levels including those requiring support to obtain relevant academic or professional qualifications. This job advert is not eligible for sponsorship. If you feel you have the necessary skills and experience to be successful in this role, click on 'APPLY' today, forwarding an up-to-date copy of your CV for consideration in the first instance. Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG Company Reg No. - SC372990 VAT Reg No. - GB
Salary: £28,000 Location: SuperBike Factory, Macclesfield Employment Type: Permanent, Full time Who We Are SuperBike Factory is Europes largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK and has recently undergone a transformation from the ground up click apply for full job details
Feb 07, 2026
Full time
Salary: £28,000 Location: SuperBike Factory, Macclesfield Employment Type: Permanent, Full time Who We Are SuperBike Factory is Europes largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK and has recently undergone a transformation from the ground up click apply for full job details
Job Title: Energy and Sustainability Graduate Scheme Business Unit: Global Workplace Solutions- Local FM UK Geographic Area: Camrbidge, UK Who are we? CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed). What do we do? GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment, or a virtual location. GWS is uniquely positioned to deliver integrated, full-service solutions with a globally balanced core. We offer fully integrated, bespoke solutions for clients and can support all their real estate needs - helping them turn their real estate into real advantage. What is the opportunity? We have exciting opportunities to join a growing Energy and Sustainability team. During this graduate programme, you'll gain hands-on experience supporting clients in achieving energy, carbon, and cost reductions. This will be achieved by learning how to identify and implement energy efficiency measures, low and zero carbon solutions and operational best practices. This programme is designed for graduates looking to gain experience within the Facilities Management industry. During this 18-month fast track programme, you will develop your energy and sustainability knowledge and skills, communication, leadership and team management skills and you will truly get to know our client focused business. This opportunity will provide a real insight into how our clients sites are managed across a wide variety of sectors. This programme is focused on developing you into an Energy and Sustainability Manager within one of our dynamic teams - a pivotal role across our business providing a springboard to further develop your career within our fast paced and expanding industry. Who are we looking for? To be successful in this role you will be able to demonstrate the following: Degree ideally in Building Services Engineering, Engineering, ESG or related fields Customer focused, with influencing and communication skills. Proactive nature with ownership of tasks and duties, using initiative and can-do attitude. The ability to work with a broad range and level of stakeholders Collaborative approach and ability to work effectively as part of a team Thrive on working within a fast-paced organisation, with a diverse supply base and wide geographical spread of contracts. Strong commercial acumen. Proficient analytical skills and a measured approach to decision making. The Application process Online job-focused testing Assessment Centre (held in February) Formal Face to Face Interview We are seeking candidates who are aligned to our RISE values and ways of working: Respect: We act with consideration for others' ideas and share information openly to inspire trust and encourage collaboration. Integrity: Honesty and fairness are essential to the way we treat people and the way we do business. We do what we say we will do. Service: We go the extra mile to provide services that meet or exceed our client's expectations. We will offer only the highest quality solutions. We expect to be our client's best service provider in everything that we do. Excellence: We focus relentlessly on creating winning outcomes for our clients and employees. We look for innovation and continuous improvement in quality, service, productivity, and efficiency in all aspects of our business. We do not sponsor visas at the Graduate level and therefore learners on a student visa are not eligible for this programme.
Feb 07, 2026
Contractor
Job Title: Energy and Sustainability Graduate Scheme Business Unit: Global Workplace Solutions- Local FM UK Geographic Area: Camrbidge, UK Who are we? CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed). What do we do? GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment, or a virtual location. GWS is uniquely positioned to deliver integrated, full-service solutions with a globally balanced core. We offer fully integrated, bespoke solutions for clients and can support all their real estate needs - helping them turn their real estate into real advantage. What is the opportunity? We have exciting opportunities to join a growing Energy and Sustainability team. During this graduate programme, you'll gain hands-on experience supporting clients in achieving energy, carbon, and cost reductions. This will be achieved by learning how to identify and implement energy efficiency measures, low and zero carbon solutions and operational best practices. This programme is designed for graduates looking to gain experience within the Facilities Management industry. During this 18-month fast track programme, you will develop your energy and sustainability knowledge and skills, communication, leadership and team management skills and you will truly get to know our client focused business. This opportunity will provide a real insight into how our clients sites are managed across a wide variety of sectors. This programme is focused on developing you into an Energy and Sustainability Manager within one of our dynamic teams - a pivotal role across our business providing a springboard to further develop your career within our fast paced and expanding industry. Who are we looking for? To be successful in this role you will be able to demonstrate the following: Degree ideally in Building Services Engineering, Engineering, ESG or related fields Customer focused, with influencing and communication skills. Proactive nature with ownership of tasks and duties, using initiative and can-do attitude. The ability to work with a broad range and level of stakeholders Collaborative approach and ability to work effectively as part of a team Thrive on working within a fast-paced organisation, with a diverse supply base and wide geographical spread of contracts. Strong commercial acumen. Proficient analytical skills and a measured approach to decision making. The Application process Online job-focused testing Assessment Centre (held in February) Formal Face to Face Interview We are seeking candidates who are aligned to our RISE values and ways of working: Respect: We act with consideration for others' ideas and share information openly to inspire trust and encourage collaboration. Integrity: Honesty and fairness are essential to the way we treat people and the way we do business. We do what we say we will do. Service: We go the extra mile to provide services that meet or exceed our client's expectations. We will offer only the highest quality solutions. We expect to be our client's best service provider in everything that we do. Excellence: We focus relentlessly on creating winning outcomes for our clients and employees. We look for innovation and continuous improvement in quality, service, productivity, and efficiency in all aspects of our business. We do not sponsor visas at the Graduate level and therefore learners on a student visa are not eligible for this programme.
Overview Below is a description of your chosen vacancy. We will keep track of all the vacancies you view during each visit to the website so that you can apply for more than one vacancy at a time. Simply click the Apply now button below and you will be able to select from the vacancies you have viewed and send your application. Customer Success Manager D365 Sales & Data Quality Solutions Location: Lee on the Solent, Hampshire, UK (Hybrid/Office based) Competitive salary: £32 £45k depending on experience About DQ Global At DQ Global, we help organisations turn customer data into a strategic growth asset. Our software improves data quality directly inside Microsoft Dynamics 365 Sales, enabling reliable CRM insights, stronger customer relationships, reduced storage costs - and AI ready operations. For over 20 years weve helped businesses create a trusted Single Customer View through our 4Cs: Capture, Cleanse, Consolidate, Compress. Now were growing our Customer Success capability to support the next wave of AI adoption across the Microsoft ecosystem. Customer Success Manager - The Role We're looking for an energetic, curious, and customer focused Customer Success Manager to guide our clients on their journey to clean, reliable, and actionable CRM data. Youll become a trusted advisor to our customers - onboarding them, supporting them, coaching them, and helping them maximise value across our DQ for Dynamics product suite. Your work ensures their CRM is accurate, compliant, and ready for AI powered automation. Customer Success Manager - What Youll Do Lead customer onboarding, training, and adoption programmes that make complex data concepts easy to understand. Deliver structured onboarding using our 30/60/90success plan Help customers achieve early wins and adopt key dataworkflows Establish what good looks like for each customer and track progress against it Deliver engaging product demonstrations showcasing how data quality impacts reporting, automation, and AI readiness. Help customers optimise their Microsoft D365 Sales data, processes, and governance practices. Monitor customer health, usage, and data quality performance - identifying risks before they become issues. Run value reviews and provide actionable guidance using the DQ Global 4Cs framework. Identify opportunities for customers to benefit from additional features, modules, or service packages. Work closely with Sales, Product, and Support to deliver a seamless, proactive customer experience. Customer Success Manager - What Were Looking For A strong communicator who can translate technical ideas into everyday language. Solid understanding of CRM data structures and basic database concepts (entities, relationships, fields). Analytical mindset with the ability to interpret customer usage and data quality trends. Organised, proactive, and driven to help customers thrive. Empathetic, patient, and commercially aware - able to spot value add opportunities. Eager to learn and grow within a modern Customer Success environment. Bonus Points For Experience with Dynamics 365 Sales, Power Platform, or similar CRM systems. Understanding of data quality challenges such as duplicates, decay, inconsistent formatting, or multi system fragmentation. Previous experience in SaaS, Customer Success, CRM consultancy, or technical support. Familiarity with AI/analytics initiatives that depend on trusted, high quality data. Familiarity with 30/60/90onboarding methodologies and defining customer success milestones. Why Join DQ Global? Full training on our DQ for Dynamics products, Customer Success methodologies, and consultative frameworks. The opportunity to work at the forefront of AI readiness and CRM data transformation. Pension contributions Healthcare provision Free on site parking Ready to Make an Impact? If youre excited about helping organisations unlock the full value of their CRM and become AI ready, wed love to hear from you.
Feb 07, 2026
Full time
Overview Below is a description of your chosen vacancy. We will keep track of all the vacancies you view during each visit to the website so that you can apply for more than one vacancy at a time. Simply click the Apply now button below and you will be able to select from the vacancies you have viewed and send your application. Customer Success Manager D365 Sales & Data Quality Solutions Location: Lee on the Solent, Hampshire, UK (Hybrid/Office based) Competitive salary: £32 £45k depending on experience About DQ Global At DQ Global, we help organisations turn customer data into a strategic growth asset. Our software improves data quality directly inside Microsoft Dynamics 365 Sales, enabling reliable CRM insights, stronger customer relationships, reduced storage costs - and AI ready operations. For over 20 years weve helped businesses create a trusted Single Customer View through our 4Cs: Capture, Cleanse, Consolidate, Compress. Now were growing our Customer Success capability to support the next wave of AI adoption across the Microsoft ecosystem. Customer Success Manager - The Role We're looking for an energetic, curious, and customer focused Customer Success Manager to guide our clients on their journey to clean, reliable, and actionable CRM data. Youll become a trusted advisor to our customers - onboarding them, supporting them, coaching them, and helping them maximise value across our DQ for Dynamics product suite. Your work ensures their CRM is accurate, compliant, and ready for AI powered automation. Customer Success Manager - What Youll Do Lead customer onboarding, training, and adoption programmes that make complex data concepts easy to understand. Deliver structured onboarding using our 30/60/90success plan Help customers achieve early wins and adopt key dataworkflows Establish what good looks like for each customer and track progress against it Deliver engaging product demonstrations showcasing how data quality impacts reporting, automation, and AI readiness. Help customers optimise their Microsoft D365 Sales data, processes, and governance practices. Monitor customer health, usage, and data quality performance - identifying risks before they become issues. Run value reviews and provide actionable guidance using the DQ Global 4Cs framework. Identify opportunities for customers to benefit from additional features, modules, or service packages. Work closely with Sales, Product, and Support to deliver a seamless, proactive customer experience. Customer Success Manager - What Were Looking For A strong communicator who can translate technical ideas into everyday language. Solid understanding of CRM data structures and basic database concepts (entities, relationships, fields). Analytical mindset with the ability to interpret customer usage and data quality trends. Organised, proactive, and driven to help customers thrive. Empathetic, patient, and commercially aware - able to spot value add opportunities. Eager to learn and grow within a modern Customer Success environment. Bonus Points For Experience with Dynamics 365 Sales, Power Platform, or similar CRM systems. Understanding of data quality challenges such as duplicates, decay, inconsistent formatting, or multi system fragmentation. Previous experience in SaaS, Customer Success, CRM consultancy, or technical support. Familiarity with AI/analytics initiatives that depend on trusted, high quality data. Familiarity with 30/60/90onboarding methodologies and defining customer success milestones. Why Join DQ Global? Full training on our DQ for Dynamics products, Customer Success methodologies, and consultative frameworks. The opportunity to work at the forefront of AI readiness and CRM data transformation. Pension contributions Healthcare provision Free on site parking Ready to Make an Impact? If youre excited about helping organisations unlock the full value of their CRM and become AI ready, wed love to hear from you.
What You'll Do Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from TRES platform. As a trusted advisor, you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes. You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customer's success - ultimately driving growth and securing the renewal. Responsibilities Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors. Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions. Work closely with Sales to provide insights to customers about applicability of new features in TRES and identify additional business use-cases. Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption. Translate customer product usage data into actionable advice for customers. Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners. Provide customer's contract utilization pacing in regular account Health Checks towards renewal. Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins. Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options. Work cross-departmentally to find business outcomes-oriented solutions to complex scenarios and integration issues. Strong knowledge of Customer Success best practices with experience defining processes to promote adoption. Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations. Continuously drive communication and customer advocacy to ensure an orchestrated customer experience. Work transparently to surface customer problems and allow others to participate in solving them. Required Skills Bachelor's degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts Advanced project management experience & skills Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers Ability to manage executive relationships and discussions Excellent moderation and communication skills Extensive experience within a technical or account management area Solid understanding of crypto markets, wallets, blockchain explorers, and DeFi protocols Background in accounting, finance, tax, or related fields - CPA or similar certifications are a plus Experience working with crypto transaction data, reconciliation tools, or tax/reporting platforms Performance Indicators Gross dollar renewal rate (GDR) and Net Dollar retention (NDR) ARR growth (upsell & expansion opportunities with high win rate) Platform adoption and usage Churn and contraction rate Customer satisfaction Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here.
Feb 07, 2026
Full time
What You'll Do Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from TRES platform. As a trusted advisor, you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes. You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customer's success - ultimately driving growth and securing the renewal. Responsibilities Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors. Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions. Work closely with Sales to provide insights to customers about applicability of new features in TRES and identify additional business use-cases. Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption. Translate customer product usage data into actionable advice for customers. Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners. Provide customer's contract utilization pacing in regular account Health Checks towards renewal. Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins. Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options. Work cross-departmentally to find business outcomes-oriented solutions to complex scenarios and integration issues. Strong knowledge of Customer Success best practices with experience defining processes to promote adoption. Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations. Continuously drive communication and customer advocacy to ensure an orchestrated customer experience. Work transparently to surface customer problems and allow others to participate in solving them. Required Skills Bachelor's degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts Advanced project management experience & skills Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers Ability to manage executive relationships and discussions Excellent moderation and communication skills Extensive experience within a technical or account management area Solid understanding of crypto markets, wallets, blockchain explorers, and DeFi protocols Background in accounting, finance, tax, or related fields - CPA or similar certifications are a plus Experience working with crypto transaction data, reconciliation tools, or tax/reporting platforms Performance Indicators Gross dollar renewal rate (GDR) and Net Dollar retention (NDR) ARR growth (upsell & expansion opportunities with high win rate) Platform adoption and usage Churn and contraction rate Customer satisfaction Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here.
Company Description Spark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world's leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries. Who We Are in the UK? Spark Foundry, the Acceleration Agency. We help brands to identify, learn and respond to opportunities faster than the competition. Every client has an area of their business they need to accelerate, from short-term goals to long-term transformation. We've proven our approach during the most difficult year on record. Now we're using it to provide a launchpad for their future. Come be an accelerator with us. How we accelerate Planning: an approach that works in practice rather than theory, arming planners with the ability to create cutting edge campaigns Intelligence: a suite of tools that give definitive answers to big questions, and uncovers actionable insights about real people Trading: a model built on flexibility and trusted relationships, underpinned with bold guarantees Relationships: a culture of asking challenging questions to better understand the brief - we are not a 'yes' agency People: a strong history of recruiting talent from diverse backgrounds and accelerating their careers Our Commitment We are diverse though our experience, people and the clients we look after - and we celebrate that diversity. Our people hold us accountable to our beliefs and via regular surveys and our grass roots D&I team, The Collective, and internal next generation board, Firestarters, we hold regular events and work continually towards generating ideas, initiatives and educating our people to ensure we are a diverse and inclusive agency. As part of our dedication to create an inclusive and diverse workforce, Spark Foundry is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion. Job Description Intro We're looking for a Strategy Director to lead the thinking for one of the UK's most recognised names in value fashion retail - a brand loved for its accessibility, reach and role in everyday style. This is an opportunity to shape the strategy for a household name at a pivotal point of transformation, helping it evolve from value-led retailer to a credible destination for affordable fashion. This role sits at the intersection of culture, creativity, and commerce - perfect for a strategist who thrives on fast-moving trends, has a strong grasp of retail dynamics, and loves turning complex business challenges into sharp, actionable ideas that drive growth. What you'll be doing Leading strategic direction for one of the UK's biggest fashion retailers, blending brand, comms, and retail strategy Partnering with senior clients and creative agencies to define the brand's positioning and unlock new opportunities for growth Turning consumer, sales and trend data into compelling insights that fuel creative ideas and commercial outcomes Developing integrated campaign strategies that span paid, owned, and earned media - from brand building to conversion Collaborating closely with planning, media and creative teams to ensure work is cohesive, consistent, and effective Acting as a trusted advisor to senior stakeholders, confidently guiding conversations and building long-term strategic partnerships Keeping a pulse on culture, retail and fashion trends - ensuring the brand stays relevant, distinctive, and future-facing What we're looking for Strong strategic experience in retail or fashion, ideally with a blend of brand and media expertise Proven track record of solving complex strategic challenges and driving measurable growth Confident communicator and storyteller with the ability to inspire creative teams and influence senior clients Highly analytical and data-literate, comfortable using consumer insights and retail data to inform decisions Collaborative and curious, with a natural ability to connect teams and unite people around great ideas Experience managing multi-agency partnerships and navigating large client organisations Why this role This is a rare opportunity to help redefine what value fashion means in the UK - shaping a brand that millions of people interact with every day. You'll be at the heart of a large-scale transformation, working alongside brilliant creative partners and a highly collaborative client team that's eager to push boundaries. At Spark Foundry, we champion curiosity and experimentation - combining data with creativity to create work that not only performs, but resonates culturally. If you're a strategic thinker who loves retail, understands how people shop, and wants to make an impact in a fast-changing category, this is the role for you. Additional Information Sparkhas fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and IncomeProtectionPlans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Feb 07, 2026
Full time
Company Description Spark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world's leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries. Who We Are in the UK? Spark Foundry, the Acceleration Agency. We help brands to identify, learn and respond to opportunities faster than the competition. Every client has an area of their business they need to accelerate, from short-term goals to long-term transformation. We've proven our approach during the most difficult year on record. Now we're using it to provide a launchpad for their future. Come be an accelerator with us. How we accelerate Planning: an approach that works in practice rather than theory, arming planners with the ability to create cutting edge campaigns Intelligence: a suite of tools that give definitive answers to big questions, and uncovers actionable insights about real people Trading: a model built on flexibility and trusted relationships, underpinned with bold guarantees Relationships: a culture of asking challenging questions to better understand the brief - we are not a 'yes' agency People: a strong history of recruiting talent from diverse backgrounds and accelerating their careers Our Commitment We are diverse though our experience, people and the clients we look after - and we celebrate that diversity. Our people hold us accountable to our beliefs and via regular surveys and our grass roots D&I team, The Collective, and internal next generation board, Firestarters, we hold regular events and work continually towards generating ideas, initiatives and educating our people to ensure we are a diverse and inclusive agency. As part of our dedication to create an inclusive and diverse workforce, Spark Foundry is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion. Job Description Intro We're looking for a Strategy Director to lead the thinking for one of the UK's most recognised names in value fashion retail - a brand loved for its accessibility, reach and role in everyday style. This is an opportunity to shape the strategy for a household name at a pivotal point of transformation, helping it evolve from value-led retailer to a credible destination for affordable fashion. This role sits at the intersection of culture, creativity, and commerce - perfect for a strategist who thrives on fast-moving trends, has a strong grasp of retail dynamics, and loves turning complex business challenges into sharp, actionable ideas that drive growth. What you'll be doing Leading strategic direction for one of the UK's biggest fashion retailers, blending brand, comms, and retail strategy Partnering with senior clients and creative agencies to define the brand's positioning and unlock new opportunities for growth Turning consumer, sales and trend data into compelling insights that fuel creative ideas and commercial outcomes Developing integrated campaign strategies that span paid, owned, and earned media - from brand building to conversion Collaborating closely with planning, media and creative teams to ensure work is cohesive, consistent, and effective Acting as a trusted advisor to senior stakeholders, confidently guiding conversations and building long-term strategic partnerships Keeping a pulse on culture, retail and fashion trends - ensuring the brand stays relevant, distinctive, and future-facing What we're looking for Strong strategic experience in retail or fashion, ideally with a blend of brand and media expertise Proven track record of solving complex strategic challenges and driving measurable growth Confident communicator and storyteller with the ability to inspire creative teams and influence senior clients Highly analytical and data-literate, comfortable using consumer insights and retail data to inform decisions Collaborative and curious, with a natural ability to connect teams and unite people around great ideas Experience managing multi-agency partnerships and navigating large client organisations Why this role This is a rare opportunity to help redefine what value fashion means in the UK - shaping a brand that millions of people interact with every day. You'll be at the heart of a large-scale transformation, working alongside brilliant creative partners and a highly collaborative client team that's eager to push boundaries. At Spark Foundry, we champion curiosity and experimentation - combining data with creativity to create work that not only performs, but resonates culturally. If you're a strategic thinker who loves retail, understands how people shop, and wants to make an impact in a fast-changing category, this is the role for you. Additional Information Sparkhas fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and IncomeProtectionPlans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Intro At Adsquare, we empower marketers and agencies with cutting edge location intelligence to drive smarter, more effective advertising. As a leader in programmatic solutions, we provide real-time data and insights that enable our clients to reach the right audience at the right time. Our team thrives on innovation, collaboration, and a passion for delivering exceptional client outcomes. If you're ready to be part of a fast paced, dynamic environment where your work makes a direct impact, we'd love to hear from you. About the team Your Mission Ideally you are Your Profile 7+ years of experience in client success, account management, or a related discipline within digital marketing, advertising technology, or SaaS. Proven leadership experience, with a track record of managing and developing high performing teams. Excellent communication, negotiation, and interpersonal skills. Strong technical aptitude with the ability to translate complex concepts for clients. Analytical thinker with experience using data and KPIs to drive and measure success of team members. Self motivated, highly organized, and able to thrive in a fast paced, innovative environment. Previous experience and knowledge of the programmatic advertising ecosystem, media agency landscape. Any experience with location data solutions would be a strong plus. Higher education in Business, Marketing, or a related field is a strong plus. What you will do As Head of Client Success, UK, you will be responsible for building strong client relationships, driving adoption of Adsquare's solutions, and ensuring exceptional service delivery for our clients in the UK market. You will collaborate closely with sales, marketing, product, and operations teams to drive our clients' success. Lead and mentor the UK Client Success team, fostering a high performance and collaborative environment, while managing the performance and development of direct reports. Serve as the senior point of contact for key UK clients, building long term, trusted advisor relationships. Ensure the successful onboarding of new clients and drive adoption and ongoing engagement with Adsquare products and solutions. Identify upsell and cross sell opportunities, working in partnership with the Client Success and Sales team to maximise retention and growth. Develop a deep understanding of clients' business objectives, identify where Adsquare can drive value through our solutions to grow utilisation and market coverage. Manage client escalations and challenging situations with professionalism and efficiency, communicating these in a timely manner to the business where relevant. Track and analyse key client success metrics, providing regular updates to internal teams and clients. Contribute towards and implement best practices for onboarding and ongoing client support, as well as processes to continuously improve client lifecycle management, renewals, and retention. Work with Sales and Marketing to identify case study opportunities and support the production of GTM collateral. Collaborate with Global Client Success teams, sharing best practices and learnings to support alignment globally across the organisation. Gather client feedback and share insights with Product and Engineering to inform ongoing improvements and product development based upon our customers needs. Represent Adsquare at industry events, conferences, and meetings as a subject matter expert. Desired Background Our Software Stack Your Opportunities Why us? In addition to a competitive package: Hybrid working model. Annual learning budget of £1,200. 30 vacation days per year. Public transport contribution. Mental health support through Fürstenberg Institut. Latest hardware and tools to enable high performance. Desired start date Locations
Feb 07, 2026
Full time
Intro At Adsquare, we empower marketers and agencies with cutting edge location intelligence to drive smarter, more effective advertising. As a leader in programmatic solutions, we provide real-time data and insights that enable our clients to reach the right audience at the right time. Our team thrives on innovation, collaboration, and a passion for delivering exceptional client outcomes. If you're ready to be part of a fast paced, dynamic environment where your work makes a direct impact, we'd love to hear from you. About the team Your Mission Ideally you are Your Profile 7+ years of experience in client success, account management, or a related discipline within digital marketing, advertising technology, or SaaS. Proven leadership experience, with a track record of managing and developing high performing teams. Excellent communication, negotiation, and interpersonal skills. Strong technical aptitude with the ability to translate complex concepts for clients. Analytical thinker with experience using data and KPIs to drive and measure success of team members. Self motivated, highly organized, and able to thrive in a fast paced, innovative environment. Previous experience and knowledge of the programmatic advertising ecosystem, media agency landscape. Any experience with location data solutions would be a strong plus. Higher education in Business, Marketing, or a related field is a strong plus. What you will do As Head of Client Success, UK, you will be responsible for building strong client relationships, driving adoption of Adsquare's solutions, and ensuring exceptional service delivery for our clients in the UK market. You will collaborate closely with sales, marketing, product, and operations teams to drive our clients' success. Lead and mentor the UK Client Success team, fostering a high performance and collaborative environment, while managing the performance and development of direct reports. Serve as the senior point of contact for key UK clients, building long term, trusted advisor relationships. Ensure the successful onboarding of new clients and drive adoption and ongoing engagement with Adsquare products and solutions. Identify upsell and cross sell opportunities, working in partnership with the Client Success and Sales team to maximise retention and growth. Develop a deep understanding of clients' business objectives, identify where Adsquare can drive value through our solutions to grow utilisation and market coverage. Manage client escalations and challenging situations with professionalism and efficiency, communicating these in a timely manner to the business where relevant. Track and analyse key client success metrics, providing regular updates to internal teams and clients. Contribute towards and implement best practices for onboarding and ongoing client support, as well as processes to continuously improve client lifecycle management, renewals, and retention. Work with Sales and Marketing to identify case study opportunities and support the production of GTM collateral. Collaborate with Global Client Success teams, sharing best practices and learnings to support alignment globally across the organisation. Gather client feedback and share insights with Product and Engineering to inform ongoing improvements and product development based upon our customers needs. Represent Adsquare at industry events, conferences, and meetings as a subject matter expert. Desired Background Our Software Stack Your Opportunities Why us? In addition to a competitive package: Hybrid working model. Annual learning budget of £1,200. 30 vacation days per year. Public transport contribution. Mental health support through Fürstenberg Institut. Latest hardware and tools to enable high performance. Desired start date Locations
Who We Are: We have built the new way for energy to be transacted. tem exists to fix a creaking energy market. Today's wholesale system is stacked in favour of the few - a relic of the oil and gas era, riddled with markups and middlemen. We're changing that. Our product, RED , is built on a proprietary pricing engine that bypasses the wholesale market, enabling businesses to buy energy produced by renewable generators directly. That means clear, auditable transactions that ensure affordable bills and fair compensation - giving every business real ownership and control over where their energy comes from. Since launching in 2021, we've saved UK businesses and generators over £25 million, powering a growing network of forward-thinking companies, from Pizza Pilgrims to Silverstone. Backed by top-tier VCs including Atomico and Albion, we're creating a new category in energy - one that's decentralised, direct, and built on trust. At tem, we're rebuilding energy from the ground up-starting with total transparency in how power is bought and sold. Now, we're looking for a Customer Success Manager to help us grow and serve our generator community with empathy, strategy, and operational excellence. You'll be working closely with our Customer Success Lead and CMO, with the chance to shape how we deliver value to one of the most important parts of our ecosystem: our generators. Why this role matters: Our generator community powers everything we do. Your work ensures they feel valued, understood, and set up for success. In this role, you'll define the experience of being a supplier on tem-and help us become the trusted engine powering the world's energy transactions. Your initial focus will be getting quickly up to speed with our current generator customers today, visiting our key strategic customers, working out their biggest gaps in the customer journey with a plan to solve them, and creating a framework to take us into 2026 growth. Responsibilities Be the primary point of contact and trusted advisor for our generator customers. Build strong, proactive relationships with our UK generators -solving blockers, unlocking opportunities, and driving long-term value. Identify gaps across the customer journey and design scalable, high-impact improvements. Collaborate across Product, Ops, Sales, and Marketing to turn feedback and insight into action-fast. Take the core customer success playbook and adapt for the generator customer; this includes strategic customer mapping, design and run playbooks, and optimise adoption and advocacy. Travel to visit key accounts in field and deeply understand the pulse of the community. Help define and measure what great customer experience looks like at tem-today and into 2026. Requirements Must-haves Proven experience in customer success in fast-moving B2B environments; you're building and improving not caretaking. Strong operational mindset with the ability to move seamlessly between strategic thinking and hands-on execution. A deep understanding of what exceptional customer experience looks like, and a track record of delivering it consistently. Fluency in CRM tools (e.g. HubSpot) and the ability to translate customer and performance data into clear actions. Excellent communication and listening skills, with the ability to turn customer conversations into meaningful insight. A genuine enthusiasm for people, relationships, and creating greater transparency and trust in the energy sector. Nice-to-haves Experience working with B2B supply-side customers, particularly in energy or marketplace businesses. Exposure to early-stage or high-growth tech startups. A strong desire to challenge the status quo and change how things work, not just how they're supported. Success Measures Achieve and maintain a customer satisfaction (NPS) score of 80+ across the generator community, placing us in the top tier for B2B customer experience. Embed a clear customer success playbook that enables seamless hand-offs to Commercial, Operations, and Product, with defined escalation paths, service levels, and minimal manual overlap. Ensure every generator account has a documented and actively maintained account plan, with ongoing monitoring for volume, performance, or revenue risk and clear mitigation actions in place. Benefits & Perks Salary aligned to internal benchmarks and reviewed twice a year. Stock options so everyone has ownership in our mission. 25 days holiday plus public holidays. Swap public holidays for the ones that matter most to you, and enjoy your birthday off. Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons. Home working and wellbeing budgets: Up to £1,200 or €1,200 per year for your remote setup. Up to £150 or €150 per month for wellbeing. ️ Interview Process We move fast. Most processes take 2 to 3 weeks from first chat to offer. If you need us to adapt anything, let us know. Intro call with Talent, 30 minutes. Hiring Manager interview, 30 minutes. Skills interview with CS and cross-functional partners , 60 minutes, including a take home task. Culture Add interview with leadership stakeholders, 45 minutes. We welcome applications from people of all backgrounds, experiences, and identities, including those that are traditionally underrepresented in the tech and energy sectors. If you're excited about this role but not sure you meet every requirement, we'd still love to hear from you. Your unique perspective could be exactly what we're looking for.
Feb 06, 2026
Full time
Who We Are: We have built the new way for energy to be transacted. tem exists to fix a creaking energy market. Today's wholesale system is stacked in favour of the few - a relic of the oil and gas era, riddled with markups and middlemen. We're changing that. Our product, RED , is built on a proprietary pricing engine that bypasses the wholesale market, enabling businesses to buy energy produced by renewable generators directly. That means clear, auditable transactions that ensure affordable bills and fair compensation - giving every business real ownership and control over where their energy comes from. Since launching in 2021, we've saved UK businesses and generators over £25 million, powering a growing network of forward-thinking companies, from Pizza Pilgrims to Silverstone. Backed by top-tier VCs including Atomico and Albion, we're creating a new category in energy - one that's decentralised, direct, and built on trust. At tem, we're rebuilding energy from the ground up-starting with total transparency in how power is bought and sold. Now, we're looking for a Customer Success Manager to help us grow and serve our generator community with empathy, strategy, and operational excellence. You'll be working closely with our Customer Success Lead and CMO, with the chance to shape how we deliver value to one of the most important parts of our ecosystem: our generators. Why this role matters: Our generator community powers everything we do. Your work ensures they feel valued, understood, and set up for success. In this role, you'll define the experience of being a supplier on tem-and help us become the trusted engine powering the world's energy transactions. Your initial focus will be getting quickly up to speed with our current generator customers today, visiting our key strategic customers, working out their biggest gaps in the customer journey with a plan to solve them, and creating a framework to take us into 2026 growth. Responsibilities Be the primary point of contact and trusted advisor for our generator customers. Build strong, proactive relationships with our UK generators -solving blockers, unlocking opportunities, and driving long-term value. Identify gaps across the customer journey and design scalable, high-impact improvements. Collaborate across Product, Ops, Sales, and Marketing to turn feedback and insight into action-fast. Take the core customer success playbook and adapt for the generator customer; this includes strategic customer mapping, design and run playbooks, and optimise adoption and advocacy. Travel to visit key accounts in field and deeply understand the pulse of the community. Help define and measure what great customer experience looks like at tem-today and into 2026. Requirements Must-haves Proven experience in customer success in fast-moving B2B environments; you're building and improving not caretaking. Strong operational mindset with the ability to move seamlessly between strategic thinking and hands-on execution. A deep understanding of what exceptional customer experience looks like, and a track record of delivering it consistently. Fluency in CRM tools (e.g. HubSpot) and the ability to translate customer and performance data into clear actions. Excellent communication and listening skills, with the ability to turn customer conversations into meaningful insight. A genuine enthusiasm for people, relationships, and creating greater transparency and trust in the energy sector. Nice-to-haves Experience working with B2B supply-side customers, particularly in energy or marketplace businesses. Exposure to early-stage or high-growth tech startups. A strong desire to challenge the status quo and change how things work, not just how they're supported. Success Measures Achieve and maintain a customer satisfaction (NPS) score of 80+ across the generator community, placing us in the top tier for B2B customer experience. Embed a clear customer success playbook that enables seamless hand-offs to Commercial, Operations, and Product, with defined escalation paths, service levels, and minimal manual overlap. Ensure every generator account has a documented and actively maintained account plan, with ongoing monitoring for volume, performance, or revenue risk and clear mitigation actions in place. Benefits & Perks Salary aligned to internal benchmarks and reviewed twice a year. Stock options so everyone has ownership in our mission. 25 days holiday plus public holidays. Swap public holidays for the ones that matter most to you, and enjoy your birthday off. Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons. Home working and wellbeing budgets: Up to £1,200 or €1,200 per year for your remote setup. Up to £150 or €150 per month for wellbeing. ️ Interview Process We move fast. Most processes take 2 to 3 weeks from first chat to offer. If you need us to adapt anything, let us know. Intro call with Talent, 30 minutes. Hiring Manager interview, 30 minutes. Skills interview with CS and cross-functional partners , 60 minutes, including a take home task. Culture Add interview with leadership stakeholders, 45 minutes. We welcome applications from people of all backgrounds, experiences, and identities, including those that are traditionally underrepresented in the tech and energy sectors. If you're excited about this role but not sure you meet every requirement, we'd still love to hear from you. Your unique perspective could be exactly what we're looking for.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled authorities, they purchase our Success Plans. The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. This role plays a critical part in strategizing, prioritizing, and enhancing internal relationships ; ensuring our customers receive the support they need to succeed with Salesforce by working internally with the right teams at the right time. Responsibilities Collaborate with internal Sales and Customer Success key stakeholders to strategically prioritize customer retention and mitigate attrition. Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio . Consistently review Customer Success Scores and other meaningful metrics recommending appropriate options to support customer needs. Collaborate with Product Education to programmatically recommend and deploy success plan entitlements to improve customer adoption. Manage to our Investment Program guidelines and ensure sales leaders are aligned with investment priorities . Leverage data to ensure priorities are aligned with the highest impact investments and communicate impact with stakeholders. Promote CSG resources through multi-channel communication , ensuring leaders and AE's understand and use the customer success support process . Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience . Co-create business reviews for Sales in collaboration Renewals , Success Plan Sales , and other key stakeholders Preferred Qualifications and Skills 6+ years in Sales, Customer Success, or related fields , preferably within the SaaS landscape. Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices. Proven track record to forge and cultivate relationships , serving as a trusted advisor that brings tangible business value to clients. Capable to navigate complicated discussions, handle objections , and drive alignment. Expertise in at least one line of business (LoB) or specific industry sector. An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Feb 06, 2026
Full time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled authorities, they purchase our Success Plans. The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. This role plays a critical part in strategizing, prioritizing, and enhancing internal relationships ; ensuring our customers receive the support they need to succeed with Salesforce by working internally with the right teams at the right time. Responsibilities Collaborate with internal Sales and Customer Success key stakeholders to strategically prioritize customer retention and mitigate attrition. Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio . Consistently review Customer Success Scores and other meaningful metrics recommending appropriate options to support customer needs. Collaborate with Product Education to programmatically recommend and deploy success plan entitlements to improve customer adoption. Manage to our Investment Program guidelines and ensure sales leaders are aligned with investment priorities . Leverage data to ensure priorities are aligned with the highest impact investments and communicate impact with stakeholders. Promote CSG resources through multi-channel communication , ensuring leaders and AE's understand and use the customer success support process . Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience . Co-create business reviews for Sales in collaboration Renewals , Success Plan Sales , and other key stakeholders Preferred Qualifications and Skills 6+ years in Sales, Customer Success, or related fields , preferably within the SaaS landscape. Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices. Proven track record to forge and cultivate relationships , serving as a trusted advisor that brings tangible business value to clients. Capable to navigate complicated discussions, handle objections , and drive alignment. Expertise in at least one line of business (LoB) or specific industry sector. An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: Bristol, London, Manchester Connect to your Industry Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with Defence and Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We're growing our team. If you are cleared to SC or DV level, we are very keen to hear from you. Connect to Extended Enterprise In a world that is constantly changing, organisations need to adapt quickly to respond to new risks and take advantage of new opportunities. Deloitte's Cyber practice advises organisations on how to effectively mitigate risk and make informed and intelligent risk decisions around business processes, technology and operations. The Extended Enterprise (EE) team assists in identifying, evaluating and mitigating risks associated with external business relationships. Our services focus on improving confidence in an organisation's contractual relationships and include assisting with the validation of information exchanged between organisations and their customers, vendors and third-party service providers. Our services also help organisations improve the effectiveness and efficiency of their contract compliance monitoring processes and controls, resulting in improved business performance. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The Deloitte Extended Enterprise IT Asset Management team is made up of business advisory professionals, as well as experienced IT practitioners, collaborating to assist clients in managing the multi-layered complexity of IT Asset Management (ITAM) programs. We offer a variety of services, from focussed diagnostics and vendor baselines to full ITAM implementations. As a neutral third party, we aim to provide a truly objective perspective on monitoring and governing IT assets. We offer a distinct approach that encompasses not just tools, but also people and processes - helping clients put the right skill sets, accountability and governance in place to effectively manage IT assets throughout the entire lifecycle. The right candidate would be expected to work in a team environment with Deloitte colleagues and client stakeholders. For more senior positions, candidates would also be expected to focus on business development and long-term client relationships, delivery of projects and managing and developing junior members of the team with the aim of growing Deloitte's IT Asset Management and Extended Enterprise practice. Connect to your skills and professional experience All applicants must hold UK security clearance to Security Check (SC) or Developed Vetting (DV) level. Essential Soft Skills We are looking for candidates with following behaviours and experience: The ability to analyse complex issues, identify root causes, and develop innovative solutions is crucial. Building and maintaining strong client relationships, understanding their needs. Clear and effective communication is vital, whether it's presenting findings, leading meetings, or collaborating with team members and clients. The capacity to mentor junior consultants and take charge of projects to achieve desired outcomes. The role often involves rapid changes and diverse projects, so adaptability to new environments and situations is key. Collaborating effectively within multidisciplinary teams, both internally and with clients, is essential for the role. The ability to handle multiple tasks and projects efficiently, meeting deadlines and managing workloads effectively, both independently and as part of a wider delivery team. Applying logical thinking, data analysis, and critical reasoning to solve complex business problems. Demonstrate a personal accountability for performance and delivery against project deadlines. Effectively managing a team, including performance evaluation, career development, and conflict resolution. The ability to address and resolve conflicts within the team and with clients, fostering a collaborative and productive work environment. Developing and implementing strategic plans to achieve both short-term and long-term objectives. A commitment to maintaining high-quality standards in project deliverables and adherence to compliance requirements. Technical Skills Our projects vary greatly, and your responsibility will differ based on the focus of the client engagement and your skillset, but could include: Strong analytical skills to collect, interpret, and manipulate software asset data to make informed decisions. Applying ITAM as a tool for business transformation, aligning software assets with clients' goals and designing and maintaining IT processes. Proficiency and hands on experience in implementation, configuration, and management of ITAM tools like ServiceNow, Snow License Manager, Flexera FNMS, and others for data collection, analysis, and reporting. Deep understanding of the SAM lifecycle, which involves developing and implementing processes to manage software assets effectively throughout their entire lifespan. Experience in negotiating software license agreements with vendors for optimal terms. Knowledge of software licensing implications in cloud environments, especially for SaaS applications. Ability to identify and mitigate risks associated with software asset management, including legal and financial risks. In-depth understanding of software licensing models and agreements across a range of software vendors e.g., Microsoft, Adobe, SAP, Autodesk, IBM, Oracle, Microfocus, Citrix, VMWare, RedHat, Open-Source GNU. The ability to create baseline, both manually and within SAM Tool, to ensure software compliance through tracking and reconciliation of licences. Identifying opportunities for cost savings and efficiency in software licensing and usage. The ability to analyse and rationalise an organisation's software applications, optimising the software portfolio to reduce redundancy and costs. Desirable skills The following skills and competencies are beneficial: Experience working in or with Government organisations, including the handling of assets subject to the Government Security Classification Policy. Familiarity with the fundamentals of Gen AI and how it can be applied in SAM processes, particularly in automating data analysis, trainings, contract analysis, service desk automation, chatbots, pattern recognition, and predictive modelling for more efficient and data-driven software asset management. Possession of relevant certifications, such as Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM), CIS-ServiceNow SAM Pro, FinOps or equivalent which demonstrate expertise in SAM. Possession of project management certifications (e.g., PMP or PRINCE2 or equivalent) to effectively manage SAM projects and deliver engagements on time and within budget. Familiarity with international SAM standards, such as ISO 19770, ITIL to ensure compliance and best practices. Strong vendor management skills for effective negotiation, conflict resolution, and collaboration with software vendors. Proficiency in computer programming languages like PowerShell, SQL, Macros, VBScript, HTML, visualisation tools like Tableau, Qlik Sense or similar. Understanding computer hardware components, networking, domains, firewall, ports, DNS, Active Directory principles. Extensive experience working with large I.T systems or a bachelor's degree or equivalent in information technology, business, or related field. Skill in managing project budgets, forecasting, and resource allocation for projects to ensure financial targets are met. Identifying new business opportunities, building relationships with clients, eminence and contributing to the firm's growth. Proven ability to generate sales leads, sales support by responding to Request for Proposals (RFP), Invitation to Tenders (ITT). Maintaining a strong industry presence through participation in conferences, events, and industry associations to stay updated on industry trends and establish professional credibility. Strong skills in Microsoft Office applications, including Excel, Word, PowerPoint, and Access, for data analysis, reporting, documentation, and effective communication. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte . click apply for full job details
Feb 06, 2026
Full time
Location: Bristol, London, Manchester Connect to your Industry Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with Defence and Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We're growing our team. If you are cleared to SC or DV level, we are very keen to hear from you. Connect to Extended Enterprise In a world that is constantly changing, organisations need to adapt quickly to respond to new risks and take advantage of new opportunities. Deloitte's Cyber practice advises organisations on how to effectively mitigate risk and make informed and intelligent risk decisions around business processes, technology and operations. The Extended Enterprise (EE) team assists in identifying, evaluating and mitigating risks associated with external business relationships. Our services focus on improving confidence in an organisation's contractual relationships and include assisting with the validation of information exchanged between organisations and their customers, vendors and third-party service providers. Our services also help organisations improve the effectiveness and efficiency of their contract compliance monitoring processes and controls, resulting in improved business performance. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The Deloitte Extended Enterprise IT Asset Management team is made up of business advisory professionals, as well as experienced IT practitioners, collaborating to assist clients in managing the multi-layered complexity of IT Asset Management (ITAM) programs. We offer a variety of services, from focussed diagnostics and vendor baselines to full ITAM implementations. As a neutral third party, we aim to provide a truly objective perspective on monitoring and governing IT assets. We offer a distinct approach that encompasses not just tools, but also people and processes - helping clients put the right skill sets, accountability and governance in place to effectively manage IT assets throughout the entire lifecycle. The right candidate would be expected to work in a team environment with Deloitte colleagues and client stakeholders. For more senior positions, candidates would also be expected to focus on business development and long-term client relationships, delivery of projects and managing and developing junior members of the team with the aim of growing Deloitte's IT Asset Management and Extended Enterprise practice. Connect to your skills and professional experience All applicants must hold UK security clearance to Security Check (SC) or Developed Vetting (DV) level. Essential Soft Skills We are looking for candidates with following behaviours and experience: The ability to analyse complex issues, identify root causes, and develop innovative solutions is crucial. Building and maintaining strong client relationships, understanding their needs. Clear and effective communication is vital, whether it's presenting findings, leading meetings, or collaborating with team members and clients. The capacity to mentor junior consultants and take charge of projects to achieve desired outcomes. The role often involves rapid changes and diverse projects, so adaptability to new environments and situations is key. Collaborating effectively within multidisciplinary teams, both internally and with clients, is essential for the role. The ability to handle multiple tasks and projects efficiently, meeting deadlines and managing workloads effectively, both independently and as part of a wider delivery team. Applying logical thinking, data analysis, and critical reasoning to solve complex business problems. Demonstrate a personal accountability for performance and delivery against project deadlines. Effectively managing a team, including performance evaluation, career development, and conflict resolution. The ability to address and resolve conflicts within the team and with clients, fostering a collaborative and productive work environment. Developing and implementing strategic plans to achieve both short-term and long-term objectives. A commitment to maintaining high-quality standards in project deliverables and adherence to compliance requirements. Technical Skills Our projects vary greatly, and your responsibility will differ based on the focus of the client engagement and your skillset, but could include: Strong analytical skills to collect, interpret, and manipulate software asset data to make informed decisions. Applying ITAM as a tool for business transformation, aligning software assets with clients' goals and designing and maintaining IT processes. Proficiency and hands on experience in implementation, configuration, and management of ITAM tools like ServiceNow, Snow License Manager, Flexera FNMS, and others for data collection, analysis, and reporting. Deep understanding of the SAM lifecycle, which involves developing and implementing processes to manage software assets effectively throughout their entire lifespan. Experience in negotiating software license agreements with vendors for optimal terms. Knowledge of software licensing implications in cloud environments, especially for SaaS applications. Ability to identify and mitigate risks associated with software asset management, including legal and financial risks. In-depth understanding of software licensing models and agreements across a range of software vendors e.g., Microsoft, Adobe, SAP, Autodesk, IBM, Oracle, Microfocus, Citrix, VMWare, RedHat, Open-Source GNU. The ability to create baseline, both manually and within SAM Tool, to ensure software compliance through tracking and reconciliation of licences. Identifying opportunities for cost savings and efficiency in software licensing and usage. The ability to analyse and rationalise an organisation's software applications, optimising the software portfolio to reduce redundancy and costs. Desirable skills The following skills and competencies are beneficial: Experience working in or with Government organisations, including the handling of assets subject to the Government Security Classification Policy. Familiarity with the fundamentals of Gen AI and how it can be applied in SAM processes, particularly in automating data analysis, trainings, contract analysis, service desk automation, chatbots, pattern recognition, and predictive modelling for more efficient and data-driven software asset management. Possession of relevant certifications, such as Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM), CIS-ServiceNow SAM Pro, FinOps or equivalent which demonstrate expertise in SAM. Possession of project management certifications (e.g., PMP or PRINCE2 or equivalent) to effectively manage SAM projects and deliver engagements on time and within budget. Familiarity with international SAM standards, such as ISO 19770, ITIL to ensure compliance and best practices. Strong vendor management skills for effective negotiation, conflict resolution, and collaboration with software vendors. Proficiency in computer programming languages like PowerShell, SQL, Macros, VBScript, HTML, visualisation tools like Tableau, Qlik Sense or similar. Understanding computer hardware components, networking, domains, firewall, ports, DNS, Active Directory principles. Extensive experience working with large I.T systems or a bachelor's degree or equivalent in information technology, business, or related field. Skill in managing project budgets, forecasting, and resource allocation for projects to ensure financial targets are met. Identifying new business opportunities, building relationships with clients, eminence and contributing to the firm's growth. Proven ability to generate sales leads, sales support by responding to Request for Proposals (RFP), Invitation to Tenders (ITT). Maintaining a strong industry presence through participation in conferences, events, and industry associations to stay updated on industry trends and establish professional credibility. Strong skills in Microsoft Office applications, including Excel, Word, PowerPoint, and Access, for data analysis, reporting, documentation, and effective communication. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte . click apply for full job details
Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.
Feb 05, 2026
Full time
Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network. Come and join a family-owned global company with a long-term vision, and a human-centered culture. We are looking for a Regional Marketing Director Integrated Solution - EMEA who will work and grow within the Clinical Operations department and will report to the VP Clinical Marketing EMEA. The position is offered under an open-ended contract and may be based in any EMEA country where bioMérieux operates, with an expected travel requirement of approximately 30% across the region. What will be your responsibilities? You play a key regional marketing leadership role, responsible for shaping and executing the EMEA marketing strategy across our Integrated Solutions strategic product range, managing by influence across the Region. You provide a critical regional layer between Global Marketing Product & Market Management teams and cluster-level Marketing teams. You are designed to cascade Global Marketing strategy, regionalize it while defining priorities, consolidate market insights from the field to feedback the Global team, streamline operations, and ensure consistent yet locally relevant execution. You will play an active role in launch planning of Data & IT solutions and consultancy services, regional commercialization strategies, and cross-functional alignment-ensuring that both global strategic intent and local commercial realities are accounted for. This position is critical to deliver additional value to both global and local organizations, while managing the high level of heterogeneity and complexity of the EMEA Region (125 countries - 2.5+ bn inhabitants - 65+ main languages - a large variety of healthcare delivery systems across the Region). Your main missions will be the following: Regional Strategy & Planning Align regional priorities with global objectives, ensuring both customer-centricity and commercial relevance. Consolidate and synthesize local market inputs to provide feedback to Global Marketing teams in order to inform product development/LCM strategy and to allow strategy adaptation. Serve as the connector across clusters to ensure consistent franchise direction in EMEA and sharing of best practice. Launch Management Lead regional coordination for new product launches; ensure readiness across markets and functions. Deploy the new Launch Excellence process in the Region in partnership with Global Strategic Marketing teams. Drive alignment with global launch plans while enabling appropriate localization for market impact. Track launch performance and provide feedback for continuous improvement. Global & Local Collaboration Act as the primary regional interface for Global Product & Market Management, ensuring bidirectional flow of insights and alignment on portfolio priorities. Partner closely with country Marketing teams to ensure effective execution and market activation. Facilitate internal communications across the marketing organization to maintain transparency, reduce duplication, and drive engagement. Operational Effectiveness Identify opportunities to centralize or harmonize marketing activities across clusters to drive scale and efficiency. Ensure consistent messaging, positioning, marketing methods and materials are used across markets, with flexibility for local adaptation. Promote cross-market best practice sharing and capability development. Drive & Management by Influence Lead through influence by fostering strong, trust-based relationships across global, regional, and local marketing teams. Serve as a strategic connector and advisor, aligning diverse priorities and perspectives without direct authority. Proactively navigate a matrixed environment to drive alignment especially with the Microbiology and Molecular Franchises to ensure that MAESTRIA, CLARION, FIREWORKS and LUMED is fully leveraged by Franchises and local teams as competitive differentiation in the field. Use exceptional communication and negotiation skills to gain buy-in, resolve conflicts, and enable cross-functional collaboration for consistent and effective market activation. Who are you? You hold a Master's degree in Marketing, Life Sciences, Business, or a related field. You bring 7-10 years of progressive experience in marketing within the IVD industry, specifically in the Integrated Solutions field. You have experience in cross country roles, with a demonstrated ability to navigate a complex matrixed environment. You have a track record of successful product launches. You demonstrate strong business acumen, analytical thinking, and communication skills. You are fluent in English; additional European language(s) are considered a plus. You are willing to travel within the region when required (approximately 30%). bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.
Feb 05, 2026
Full time
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network. Come and join a family-owned global company with a long-term vision, and a human-centered culture. We are looking for a Regional Marketing Director Integrated Solution - EMEA who will work and grow within the Clinical Operations department and will report to the VP Clinical Marketing EMEA. The position is offered under an open-ended contract and may be based in any EMEA country where bioMérieux operates, with an expected travel requirement of approximately 30% across the region. What will be your responsibilities? You play a key regional marketing leadership role, responsible for shaping and executing the EMEA marketing strategy across our Integrated Solutions strategic product range, managing by influence across the Region. You provide a critical regional layer between Global Marketing Product & Market Management teams and cluster-level Marketing teams. You are designed to cascade Global Marketing strategy, regionalize it while defining priorities, consolidate market insights from the field to feedback the Global team, streamline operations, and ensure consistent yet locally relevant execution. You will play an active role in launch planning of Data & IT solutions and consultancy services, regional commercialization strategies, and cross-functional alignment-ensuring that both global strategic intent and local commercial realities are accounted for. This position is critical to deliver additional value to both global and local organizations, while managing the high level of heterogeneity and complexity of the EMEA Region (125 countries - 2.5+ bn inhabitants - 65+ main languages - a large variety of healthcare delivery systems across the Region). Your main missions will be the following: Regional Strategy & Planning Align regional priorities with global objectives, ensuring both customer-centricity and commercial relevance. Consolidate and synthesize local market inputs to provide feedback to Global Marketing teams in order to inform product development/LCM strategy and to allow strategy adaptation. Serve as the connector across clusters to ensure consistent franchise direction in EMEA and sharing of best practice. Launch Management Lead regional coordination for new product launches; ensure readiness across markets and functions. Deploy the new Launch Excellence process in the Region in partnership with Global Strategic Marketing teams. Drive alignment with global launch plans while enabling appropriate localization for market impact. Track launch performance and provide feedback for continuous improvement. Global & Local Collaboration Act as the primary regional interface for Global Product & Market Management, ensuring bidirectional flow of insights and alignment on portfolio priorities. Partner closely with country Marketing teams to ensure effective execution and market activation. Facilitate internal communications across the marketing organization to maintain transparency, reduce duplication, and drive engagement. Operational Effectiveness Identify opportunities to centralize or harmonize marketing activities across clusters to drive scale and efficiency. Ensure consistent messaging, positioning, marketing methods and materials are used across markets, with flexibility for local adaptation. Promote cross-market best practice sharing and capability development. Drive & Management by Influence Lead through influence by fostering strong, trust-based relationships across global, regional, and local marketing teams. Serve as a strategic connector and advisor, aligning diverse priorities and perspectives without direct authority. Proactively navigate a matrixed environment to drive alignment especially with the Microbiology and Molecular Franchises to ensure that MAESTRIA, CLARION, FIREWORKS and LUMED is fully leveraged by Franchises and local teams as competitive differentiation in the field. Use exceptional communication and negotiation skills to gain buy-in, resolve conflicts, and enable cross-functional collaboration for consistent and effective market activation. Who are you? You hold a Master's degree in Marketing, Life Sciences, Business, or a related field. You bring 7-10 years of progressive experience in marketing within the IVD industry, specifically in the Integrated Solutions field. You have experience in cross country roles, with a demonstrated ability to navigate a complex matrixed environment. You have a track record of successful product launches. You demonstrate strong business acumen, analytical thinking, and communication skills. You are fluent in English; additional European language(s) are considered a plus. You are willing to travel within the region when required (approximately 30%). bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.
About TechSee TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee's multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally. The Opportunity The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements. The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings. Key Responsibilities Customer Success & Relationship Management Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy. Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes. Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance. Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value. Collaborate with the Account Manager to secure renewals and explore expansion opportunities. Implementation & Training Lead the deployment of TechSee's SaaS solutions, ensuring seamless onboarding and adoption. Conduct training sessions to empower customers with effective product utilization. Establish internal and client-facing communication plans to drive progress and update stakeholders. Technical Expertise & Optimization Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities. Suggest upgrades, additional features, and best practices to enhance customer experience. Provide technical guidance on product adoption, integrations, and troubleshooting. Collaborate with Product leadership to enhance TechSee's offerings based on real-world usage. Communication & Collaboration Build strong relationships with customers at all levels, fostering long-term partnerships. Partner with Sales and Product teams to ensure smooth solution implementations. Establish a regular meeting cadence with stakeholders to maintain alignment and drive success. Qualifications 4+ years of related experience in an enterprise SaaS company, preferably in the digital CX domain. Experience managing enterprise customer relationships, including telco, home security, and consumer electronics. Ensuring high satisfaction and retention. Bachelor's degree in computer science, social sciences, or equivalent experience. Experience in managing one's own time and balancing multiple customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment, Western Europe is preferred. Works effectively with sales executives, providing subject matter expertise to support opportunities. Ability to interact with technical resources and understand concepts such as Security, LDAP/Authentication, APIs & integrations, and Databases - advantage Excellent oral and written communication skills in English, including the ability to draft and present project plans, QBRs/business updates, SOWs, and related documents. Strong communication skills across all levels of the corporate structure. Strong team player with an adaptable, analytical mindset and attention to detail. Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement. Native or fluent English is required. Knowledge of additional languages, particularly Spanish or French, is highly desirable. Why Work With Us? Join an industry leader in Visual AI and Digital CX. TechSee offers a dynamic, high-growth environment where innovation meets a people-first philosophy. A Place to Grow: Thrive in a setting that prioritizes internal promotion and continuous learning. Community Matters: We emphasize recognition, inclusivity, and making a tangible impact on the digital customer experience. Inclusive Innovation: Join a diverse global community where unique perspectives drive our creativity. Comprehensive Support Comprehensive Support: We provide competitive compensation and healthcare to ensure our team is well-supported. collaborative startup environment, we'd love to hear from you.
Feb 05, 2026
Full time
About TechSee TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee's multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally. The Opportunity The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements. The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings. Key Responsibilities Customer Success & Relationship Management Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy. Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes. Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance. Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value. Collaborate with the Account Manager to secure renewals and explore expansion opportunities. Implementation & Training Lead the deployment of TechSee's SaaS solutions, ensuring seamless onboarding and adoption. Conduct training sessions to empower customers with effective product utilization. Establish internal and client-facing communication plans to drive progress and update stakeholders. Technical Expertise & Optimization Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities. Suggest upgrades, additional features, and best practices to enhance customer experience. Provide technical guidance on product adoption, integrations, and troubleshooting. Collaborate with Product leadership to enhance TechSee's offerings based on real-world usage. Communication & Collaboration Build strong relationships with customers at all levels, fostering long-term partnerships. Partner with Sales and Product teams to ensure smooth solution implementations. Establish a regular meeting cadence with stakeholders to maintain alignment and drive success. Qualifications 4+ years of related experience in an enterprise SaaS company, preferably in the digital CX domain. Experience managing enterprise customer relationships, including telco, home security, and consumer electronics. Ensuring high satisfaction and retention. Bachelor's degree in computer science, social sciences, or equivalent experience. Experience in managing one's own time and balancing multiple customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment, Western Europe is preferred. Works effectively with sales executives, providing subject matter expertise to support opportunities. Ability to interact with technical resources and understand concepts such as Security, LDAP/Authentication, APIs & integrations, and Databases - advantage Excellent oral and written communication skills in English, including the ability to draft and present project plans, QBRs/business updates, SOWs, and related documents. Strong communication skills across all levels of the corporate structure. Strong team player with an adaptable, analytical mindset and attention to detail. Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement. Native or fluent English is required. Knowledge of additional languages, particularly Spanish or French, is highly desirable. Why Work With Us? Join an industry leader in Visual AI and Digital CX. TechSee offers a dynamic, high-growth environment where innovation meets a people-first philosophy. A Place to Grow: Thrive in a setting that prioritizes internal promotion and continuous learning. Community Matters: We emphasize recognition, inclusivity, and making a tangible impact on the digital customer experience. Inclusive Innovation: Join a diverse global community where unique perspectives drive our creativity. Comprehensive Support Comprehensive Support: We provide competitive compensation and healthcare to ensure our team is well-supported. collaborative startup environment, we'd love to hear from you.
Main Purpose of Role: We are looking for an experienced and proactive HR Business Partner (HRBP) to join our supportive HR team. This role is key in driving people excellence across our UK teams particularly our Regional Sales Managers and their remote teams by providing expert guidance on performance, engagement, development, and achieving key business targets. The successful candidate will be a confident stakeholder manager who can build strong relationships, influence effectively, and act as a trusted advisor across the organisation. You will also mentor and support another HRBP who is newly appointed to the role, helping embed best practice and consistent HR standards across the function. This is a fast?paced and varied role requiring resilience, autonomy, and a collaborative mindset. Occasional travel will be required typically at least twice per month to build relationships and provide in?person support where needed. Key Responsibilities: - Act as a trusted HR partner to Regional Sales Managers and their teams, providing expert advice across all people?related matters. - Build strong, influential relationships with stakeholders at all levels, ensuring HR is established as a proactive strategic partner. - Coach and support managers to drive high performance, engagement, and achievement of key operational and commercial targets. - Occasional travel to visit remote sales and technician teams as required. - Provide consistent HR guidance to remote teams across the UK. - Use virtual and in?person methods to maintain strong visibility and understanding of team needs. - Travel to regional sites at least twice per month to support managers, deliver training, and strengthen relationships. - Lead and advise on employee relations cases including disciplinary, grievance, capability, and absence management. - Support managers with performance conversations, development plans, succession planning, and behavioural improvement. - Promote best?practice people management and ensure policy and legal compliance in all processes. - Mentor and support a newly appointed HR Business Partner, offering coaching, guidance, and knowledge sharing. - Ensure consistent HR practice and aligned messaging across the HR team. - Contribute to development of HR processes, templates, and training for both HR and line managers. - Contribute to HR reporting and metrics, providing insight to support decision?making and business planning. - Lead and/or support HR projects, including organisational change, engagement initiatives, wellbeing programmes, and policy development. Essential Skills - Proven experience in an HR Business Partner or Senior HR Advisor role. - Strong stakeholder management skills with the ability to influence, challenge, and coach effectively. - Experience supporting remote or field?based teams. - Confident in handling complex employee relations matters. - Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities. - Strong communication skills (verbal and written) with a people?centred approach. - Proficient in Microsoft Office applications. - CIPD Level 5 (or working towards) - Full UK driving licence and ability to travel across the UK at least twice a month. Enhanced Benefits - Annual leave entitlement starting at 23 days plus bank holiday, increasing with length of service up to 28 days plus bank holidays - Matched Pension Scheme - Life Assurance (4 times basic salary) - BUPA healthcare and Dental Plan - Long Service Awards at 5, 10, 15, 20 and 30 years - Enhanced Family Leave
Feb 05, 2026
Full time
Main Purpose of Role: We are looking for an experienced and proactive HR Business Partner (HRBP) to join our supportive HR team. This role is key in driving people excellence across our UK teams particularly our Regional Sales Managers and their remote teams by providing expert guidance on performance, engagement, development, and achieving key business targets. The successful candidate will be a confident stakeholder manager who can build strong relationships, influence effectively, and act as a trusted advisor across the organisation. You will also mentor and support another HRBP who is newly appointed to the role, helping embed best practice and consistent HR standards across the function. This is a fast?paced and varied role requiring resilience, autonomy, and a collaborative mindset. Occasional travel will be required typically at least twice per month to build relationships and provide in?person support where needed. Key Responsibilities: - Act as a trusted HR partner to Regional Sales Managers and their teams, providing expert advice across all people?related matters. - Build strong, influential relationships with stakeholders at all levels, ensuring HR is established as a proactive strategic partner. - Coach and support managers to drive high performance, engagement, and achievement of key operational and commercial targets. - Occasional travel to visit remote sales and technician teams as required. - Provide consistent HR guidance to remote teams across the UK. - Use virtual and in?person methods to maintain strong visibility and understanding of team needs. - Travel to regional sites at least twice per month to support managers, deliver training, and strengthen relationships. - Lead and advise on employee relations cases including disciplinary, grievance, capability, and absence management. - Support managers with performance conversations, development plans, succession planning, and behavioural improvement. - Promote best?practice people management and ensure policy and legal compliance in all processes. - Mentor and support a newly appointed HR Business Partner, offering coaching, guidance, and knowledge sharing. - Ensure consistent HR practice and aligned messaging across the HR team. - Contribute to development of HR processes, templates, and training for both HR and line managers. - Contribute to HR reporting and metrics, providing insight to support decision?making and business planning. - Lead and/or support HR projects, including organisational change, engagement initiatives, wellbeing programmes, and policy development. Essential Skills - Proven experience in an HR Business Partner or Senior HR Advisor role. - Strong stakeholder management skills with the ability to influence, challenge, and coach effectively. - Experience supporting remote or field?based teams. - Confident in handling complex employee relations matters. - Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities. - Strong communication skills (verbal and written) with a people?centred approach. - Proficient in Microsoft Office applications. - CIPD Level 5 (or working towards) - Full UK driving licence and ability to travel across the UK at least twice a month. Enhanced Benefits - Annual leave entitlement starting at 23 days plus bank holiday, increasing with length of service up to 28 days plus bank holidays - Matched Pension Scheme - Life Assurance (4 times basic salary) - BUPA healthcare and Dental Plan - Long Service Awards at 5, 10, 15, 20 and 30 years - Enhanced Family Leave
The role Are you a commercially minded contract management professional looking to make a real impact? We're seeking a Senior Contract Management Advisor to join our Contract Management Support Service (CMSS) , where you'll play a vital role in strengthening how we manage and deliver contracts across NRW. In this role, you'll provide expert advice and practical support on medium to high risk contract management activities across a diverse portfolio, including procurement, concessions, timber sales, energy contracts, grants, leases, and management agreements . You'll work closely with contract managers across the organisation, supporting them through the full contract lifecycle - from early scoping and mobilisation to delivery, performance management, risk and change control, and exit planning. By ensuring compliance with internal and external requirements such as governance, data security, anti fraud, and sustainability obligations, the post helps protect organisational interests while delivering value for money and effective risk mitigation. Your expertise will help ensure contracts are well governed, outcomes focused, and deliver genuine value. In addition to hands on contract support, the Senior Advisor plays a key role in mentoring and coaching colleagues, strengthening commercial capability and promoting best practice. The post contributes directly to NRW's strategic aims by improving ways of working, driving consistency and efficiency, and embedding robust governance and commercial standards across the organisation. This role sits at the heart of how NRW delivers its outcomes. You'll have the opportunity to influence how contracts are managed across the organisation, support colleagues to succeed, and ensure that robust governance and commercial best practice underpin our work. If you're motivated by collaboration, professional excellence, and making a difference through effective contract management, we'd love to hear from you. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. To make an informal enquiry about this role, please contact Peter Lees at Interviews will take place week commencing 2 March 2026 through Microsoft Teams Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. About us The Contract Management Support Service (CMSS) sits within the Customer, Communication & Commercial Directorate and provides specialist contract management and commercial advisory support across NRW. The team works collaboratively across the organisation and with external partners, influencing internal and external stakeholders and contributing to the development of policy and best practice. Based in a flexible, primarily office based working environment , the team supports delivery across NRW sites and partner premises, with activities that may include delivering training, workshops, and presentations. CMSS is an enabling service, focused on improving governance, commercial capability, and consistency of practice. Team members operate in specialist advisory roles at Grade 6 , reporting to the Team Leader, CMSS Team 2 , with no direct line management responsibility but acting as mentors to less experienced colleagues and leading non complex technical programmes through matrix management. What you will do Support Contract Managers on medium to high risk contract management activities, advising on contract management process, governance, and outcomes throughout the contract management life cycle. Provide specialist advice and guidance in order to manage commercial and sustainability risk, to improve ways of working and drive efficiency, as evidenced by improved value for money. Ensures internal and external compliance with requirements e.g. data security, anti-fraud measures and supply chain sustainability, challenging instances of non-compliance. Hold accountability under Managing our Money (NRW's financial scheme of delegation), ensuring robust, compliant and value for money outcomes, with the ability to work autonomously and to make decisions without line manager input when needed. Build and maintain influential and collaborative relationships with internal customers to ensure awareness of the opportunities, risks, and best practice relevant to contract management, influencing the work of our internal customers to provide positive outcomes. Manage the structured transition between contract award and service delivery, communicating with stakeholders. Mentor and coach others on commercial procedures, practices and techniques equipping them with the knowledge and skills to deliver their work in an effective and efficient manner. Undertake and obtain the CMPC expert qualification within 18 months of appointment if not already qualified to that level. Undertake health and safety duties and responsibilities appropriate to the post. Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post. Be committed to your own development through the effective use of your personal development plan (known as Sgwrs). Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.Chartered Institute of Purchasing & Supply (CIPS) - Level 6 Professional Diploma in Procurement and Supply (Full membership or nearing completion). Knowledge and understanding of relevant contract legislation and public sector policy. Substantial experience of influencing commercial decisions at a project or contract level. Experience of undertaking and leading commercial exercises, demonstrating success with their delivery. Transferrable experience of using commercial approaches to deliver business objectives. Knowledge and understanding of relevant contract legislation and public sector policy. Experience of undertaking high level and complex negotiations with supply partners. Welsh Language level requirements Essential: Level A1 - Entry level Welsh language levels Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Benefits This role will offer a range of benefits, including: Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme) 28 days annual leave, rising to 33 days generous leave entitlements for all your life needs commitment to professional development health and wellbeing benefits and support weekly wellbeing hour to use as you choose See full details for all the employee benefits you will receive. Please keep reading We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. Unless otherwise stated in the 'Role' section of this advert, Natural Resources Wales is unable to offer visa sponsorship for this position. Although we hold a Skilled Worker visa sponsorship licence, it applies only to specific roles that meet both the eligibility criteria and salary requirements set out by the UK Government under the Skilled Worker visa route. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a Bilingual organisation which complies with the Welsh Language Standards . Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills. , TTJ
Feb 05, 2026
Full time
The role Are you a commercially minded contract management professional looking to make a real impact? We're seeking a Senior Contract Management Advisor to join our Contract Management Support Service (CMSS) , where you'll play a vital role in strengthening how we manage and deliver contracts across NRW. In this role, you'll provide expert advice and practical support on medium to high risk contract management activities across a diverse portfolio, including procurement, concessions, timber sales, energy contracts, grants, leases, and management agreements . You'll work closely with contract managers across the organisation, supporting them through the full contract lifecycle - from early scoping and mobilisation to delivery, performance management, risk and change control, and exit planning. By ensuring compliance with internal and external requirements such as governance, data security, anti fraud, and sustainability obligations, the post helps protect organisational interests while delivering value for money and effective risk mitigation. Your expertise will help ensure contracts are well governed, outcomes focused, and deliver genuine value. In addition to hands on contract support, the Senior Advisor plays a key role in mentoring and coaching colleagues, strengthening commercial capability and promoting best practice. The post contributes directly to NRW's strategic aims by improving ways of working, driving consistency and efficiency, and embedding robust governance and commercial standards across the organisation. This role sits at the heart of how NRW delivers its outcomes. You'll have the opportunity to influence how contracts are managed across the organisation, support colleagues to succeed, and ensure that robust governance and commercial best practice underpin our work. If you're motivated by collaboration, professional excellence, and making a difference through effective contract management, we'd love to hear from you. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. To make an informal enquiry about this role, please contact Peter Lees at Interviews will take place week commencing 2 March 2026 through Microsoft Teams Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. About us The Contract Management Support Service (CMSS) sits within the Customer, Communication & Commercial Directorate and provides specialist contract management and commercial advisory support across NRW. The team works collaboratively across the organisation and with external partners, influencing internal and external stakeholders and contributing to the development of policy and best practice. Based in a flexible, primarily office based working environment , the team supports delivery across NRW sites and partner premises, with activities that may include delivering training, workshops, and presentations. CMSS is an enabling service, focused on improving governance, commercial capability, and consistency of practice. Team members operate in specialist advisory roles at Grade 6 , reporting to the Team Leader, CMSS Team 2 , with no direct line management responsibility but acting as mentors to less experienced colleagues and leading non complex technical programmes through matrix management. What you will do Support Contract Managers on medium to high risk contract management activities, advising on contract management process, governance, and outcomes throughout the contract management life cycle. Provide specialist advice and guidance in order to manage commercial and sustainability risk, to improve ways of working and drive efficiency, as evidenced by improved value for money. Ensures internal and external compliance with requirements e.g. data security, anti-fraud measures and supply chain sustainability, challenging instances of non-compliance. Hold accountability under Managing our Money (NRW's financial scheme of delegation), ensuring robust, compliant and value for money outcomes, with the ability to work autonomously and to make decisions without line manager input when needed. Build and maintain influential and collaborative relationships with internal customers to ensure awareness of the opportunities, risks, and best practice relevant to contract management, influencing the work of our internal customers to provide positive outcomes. Manage the structured transition between contract award and service delivery, communicating with stakeholders. Mentor and coach others on commercial procedures, practices and techniques equipping them with the knowledge and skills to deliver their work in an effective and efficient manner. Undertake and obtain the CMPC expert qualification within 18 months of appointment if not already qualified to that level. Undertake health and safety duties and responsibilities appropriate to the post. Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post. Be committed to your own development through the effective use of your personal development plan (known as Sgwrs). Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.Chartered Institute of Purchasing & Supply (CIPS) - Level 6 Professional Diploma in Procurement and Supply (Full membership or nearing completion). Knowledge and understanding of relevant contract legislation and public sector policy. Substantial experience of influencing commercial decisions at a project or contract level. Experience of undertaking and leading commercial exercises, demonstrating success with their delivery. Transferrable experience of using commercial approaches to deliver business objectives. Knowledge and understanding of relevant contract legislation and public sector policy. Experience of undertaking high level and complex negotiations with supply partners. Welsh Language level requirements Essential: Level A1 - Entry level Welsh language levels Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Benefits This role will offer a range of benefits, including: Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme) 28 days annual leave, rising to 33 days generous leave entitlements for all your life needs commitment to professional development health and wellbeing benefits and support weekly wellbeing hour to use as you choose See full details for all the employee benefits you will receive. Please keep reading We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. Unless otherwise stated in the 'Role' section of this advert, Natural Resources Wales is unable to offer visa sponsorship for this position. Although we hold a Skilled Worker visa sponsorship licence, it applies only to specific roles that meet both the eligibility criteria and salary requirements set out by the UK Government under the Skilled Worker visa route. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a Bilingual organisation which complies with the Welsh Language Standards . Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills. , TTJ
Services Account Solutions Principal Multicloud, Data & AI, Resiliency & Security based around London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Services Account Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms Be part of the UK team of Account Solutions Principals. You will work on sales opportunities in the UK. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design and sell end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Extensive Services Presales experience of acting as a solution lead, solution architect or similar Proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Expert knowledge in Multicloud/Data Centre services and proficient knowledge in the areas of Data & AI and Resiliency & Security services , especially in on-premise and hybrid scenarios. D eep understanding of Datacentres and Datacentre technologies Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; excellent communication skills at least in English (verbal/written); ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Eligibility to obtain a level of UK security clearance Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
Feb 04, 2026
Full time
Services Account Solutions Principal Multicloud, Data & AI, Resiliency & Security based around London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Services Account Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms Be part of the UK team of Account Solutions Principals. You will work on sales opportunities in the UK. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design and sell end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Extensive Services Presales experience of acting as a solution lead, solution architect or similar Proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Expert knowledge in Multicloud/Data Centre services and proficient knowledge in the areas of Data & AI and Resiliency & Security services , especially in on-premise and hybrid scenarios. D eep understanding of Datacentres and Datacentre technologies Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; excellent communication skills at least in English (verbal/written); ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Eligibility to obtain a level of UK security clearance Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
About the role The Customer Success Manager (CSM) will be UK-based, covering the UK and Rest of World, and will be responsible for driving revenue growth across established and emerging global markets, customer satisfaction and retention. This role ensures customers achieve measurable clinical and operational outcomes by delivering high-quality onboarding, accelerating adoption of Qbtech solutions, and acting as a trusted advisor to clinical, operational, and executive stakeholders. The CSM will own and actively drive a significant revenue stream, leading the execution of high-value growth, renewal, and expansion opportunities within our virtual provider customer base. This role manages strategic customer relationships with a strong commercial focus, identifying, shaping, and closing expansion opportunities to increase customer lifetime value. Working in close partnership with Sales, Product, Marketing, and Clinical teams, the CSM will deliver a consistent, high-quality customer experience while directly contributing to sustainable global revenue growth. This job is remote but will require attendance in our London office one day a week minimum. Essential Duties and Responsibilities Build and maintain relationships with Virtual Providers and Enterprise Healthcare customers, ensuring their needs are met and they meet their full potential use of Qbtech products and services. Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates. Establish standardized workflows and procedures for client engagement and support. Lead customer-facing process improvement initiatives, focusing on user adoption and engagement. Act as a key liaison between Virtual Providers and Enterprise Healthcare and Qbtech colleagues. Who are you? You have Healthcare SaaS Expertise: a deep understanding of SaaS business models, implementation best practices, and healthcare provider workflows. You have extensive experience with clinical workflows and an outstanding handle on end-to-end patient and/or care journeys. You have strong analytical skills, including experience building and interpreting performance dashboards. You excel at guiding cross-functional teams and driving strategic initiatives, even without formal supervisory authority. You are passionate about delivering outcomes that drive value for customers. You have excellent verbal and written communication skills and can confidently engage with executive-level stakeholders. You are skilled at managing complex projects involving multiple timelines, deliverables, and dependencies. We are looking for someone who has Bachelor's degree in Business, Healthcare Administration, or related field. 3+ years of experience in healthcare SaaS, customer success, or related implementation roles. Proven track record in driving operational excellence and customer engagement. Familiarity with CRM and project management tools (Salesforce, Qlik Sense, Confluence, Figma, Asana). Experience developing performance metrics and presenting to senior leadership. Willingness to work flexible hours, including occasional evenings, and travel domestically and internationally as needed. What can Qbtech offer you? At Qbtech you will have the opportunity to work with something meaningful that helps people understand ADHD while transforming healthcare. You will work in an international environment together with some of the leading experts in the world. You will lead the development of best in class as well as first in class products and services - globally. There are plenty of opportunities to learn and grow and to expand into other technologies within the company. Qbtech also offers education and certifications in fields that are relevant to the technology used within the company. Initial Overview Would you like to take part in transforming healthcare? Qbtech is the global market leader in professional ADHD tests, providing tests that are both CE marked and FDA cleared for use as an aid in the assessment and treatment evaluation of ADHD for people age 6-60. Our vision is to transform healthcare by providing a complete system of leading objective tests, products and services that empowers clinical and financial decision-makers to improve outcomes and support patients to better understand their symptoms and treatment. Qbtech is present in 14 countries with offices in Stockholm, London and Houston. Over the next years, Qbtech will make significant investments into new products, technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients.
Feb 04, 2026
Full time
About the role The Customer Success Manager (CSM) will be UK-based, covering the UK and Rest of World, and will be responsible for driving revenue growth across established and emerging global markets, customer satisfaction and retention. This role ensures customers achieve measurable clinical and operational outcomes by delivering high-quality onboarding, accelerating adoption of Qbtech solutions, and acting as a trusted advisor to clinical, operational, and executive stakeholders. The CSM will own and actively drive a significant revenue stream, leading the execution of high-value growth, renewal, and expansion opportunities within our virtual provider customer base. This role manages strategic customer relationships with a strong commercial focus, identifying, shaping, and closing expansion opportunities to increase customer lifetime value. Working in close partnership with Sales, Product, Marketing, and Clinical teams, the CSM will deliver a consistent, high-quality customer experience while directly contributing to sustainable global revenue growth. This job is remote but will require attendance in our London office one day a week minimum. Essential Duties and Responsibilities Build and maintain relationships with Virtual Providers and Enterprise Healthcare customers, ensuring their needs are met and they meet their full potential use of Qbtech products and services. Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates. Establish standardized workflows and procedures for client engagement and support. Lead customer-facing process improvement initiatives, focusing on user adoption and engagement. Act as a key liaison between Virtual Providers and Enterprise Healthcare and Qbtech colleagues. Who are you? You have Healthcare SaaS Expertise: a deep understanding of SaaS business models, implementation best practices, and healthcare provider workflows. You have extensive experience with clinical workflows and an outstanding handle on end-to-end patient and/or care journeys. You have strong analytical skills, including experience building and interpreting performance dashboards. You excel at guiding cross-functional teams and driving strategic initiatives, even without formal supervisory authority. You are passionate about delivering outcomes that drive value for customers. You have excellent verbal and written communication skills and can confidently engage with executive-level stakeholders. You are skilled at managing complex projects involving multiple timelines, deliverables, and dependencies. We are looking for someone who has Bachelor's degree in Business, Healthcare Administration, or related field. 3+ years of experience in healthcare SaaS, customer success, or related implementation roles. Proven track record in driving operational excellence and customer engagement. Familiarity with CRM and project management tools (Salesforce, Qlik Sense, Confluence, Figma, Asana). Experience developing performance metrics and presenting to senior leadership. Willingness to work flexible hours, including occasional evenings, and travel domestically and internationally as needed. What can Qbtech offer you? At Qbtech you will have the opportunity to work with something meaningful that helps people understand ADHD while transforming healthcare. You will work in an international environment together with some of the leading experts in the world. You will lead the development of best in class as well as first in class products and services - globally. There are plenty of opportunities to learn and grow and to expand into other technologies within the company. Qbtech also offers education and certifications in fields that are relevant to the technology used within the company. Initial Overview Would you like to take part in transforming healthcare? Qbtech is the global market leader in professional ADHD tests, providing tests that are both CE marked and FDA cleared for use as an aid in the assessment and treatment evaluation of ADHD for people age 6-60. Our vision is to transform healthcare by providing a complete system of leading objective tests, products and services that empowers clinical and financial decision-makers to improve outcomes and support patients to better understand their symptoms and treatment. Qbtech is present in 14 countries with offices in Stockholm, London and Houston. Over the next years, Qbtech will make significant investments into new products, technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients.
Services Account Solutions Principal Multicloud, Data & AI, Resiliency & Security based around London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Services Account Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms Be part of the UK team of Account Solutions Principals. You will work on sales opportunities in the UK. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design and sell end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Extensive Services Presales experience of acting as a solution lead, solution architect or similar Proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Expert knowledge in Multicloud/Data Centre services and proficient knowledge in the areas of Data & AI and Resiliency & Security services , especially in on-premise and hybrid scenarios. D eep understanding of Datacentres and Datacentre technologies Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; excellent communication skills at least in English (verbal/written); ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Eligibility to obtain a level of UK security clearance Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
Feb 04, 2026
Full time
Services Account Solutions Principal Multicloud, Data & AI, Resiliency & Security based around London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Services Account Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms Be part of the UK team of Account Solutions Principals. You will work on sales opportunities in the UK. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design and sell end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Extensive Services Presales experience of acting as a solution lead, solution architect or similar Proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Expert knowledge in Multicloud/Data Centre services and proficient knowledge in the areas of Data & AI and Resiliency & Security services , especially in on-premise and hybrid scenarios. D eep understanding of Datacentres and Datacentre technologies Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; excellent communication skills at least in English (verbal/written); ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Eligibility to obtain a level of UK security clearance Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
Services Account Solutions Principal Multicloud, Data & AI, Resiliency & Security based around London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Services Account Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms Be part of the UK team of Account Solutions Principals. You will work on sales opportunities in the UK. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design and sell end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Extensive Services Presales experience of acting as a solution lead, solution architect or similar Proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Expert knowledge in Multicloud/Data Centre services and proficient knowledge in the areas of Data & AI and Resiliency & Security services , especially in on-premise and hybrid scenarios. D eep understanding of Datacentres and Datacentre technologies Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; excellent communication skills at least in English (verbal/written); ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Eligibility to obtain a level of UK security clearance Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
Feb 04, 2026
Full time
Services Account Solutions Principal Multicloud, Data & AI, Resiliency & Security based around London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Services Account Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms Be part of the UK team of Account Solutions Principals. You will work on sales opportunities in the UK. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design and sell end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Extensive Services Presales experience of acting as a solution lead, solution architect or similar Proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Expert knowledge in Multicloud/Data Centre services and proficient knowledge in the areas of Data & AI and Resiliency & Security services , especially in on-premise and hybrid scenarios. D eep understanding of Datacentres and Datacentre technologies Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; excellent communication skills at least in English (verbal/written); ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Eligibility to obtain a level of UK security clearance Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
Services Account Solutions Principal Multicloud, Data & AI, Resiliency & Security based around London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Services Account Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms Be part of the UK team of Account Solutions Principals. You will work on sales opportunities in the UK. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design and sell end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Extensive Services Presales experience of acting as a solution lead, solution architect or similar Proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Expert knowledge in Multicloud/Data Centre services and proficient knowledge in the areas of Data & AI and Resiliency & Security services , especially in on-premise and hybrid scenarios. D eep understanding of Datacentres and Datacentre technologies Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; excellent communication skills at least in English (verbal/written); ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Eligibility to obtain a level of UK security clearance Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
Feb 04, 2026
Full time
Services Account Solutions Principal Multicloud, Data & AI, Resiliency & Security based around London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Services Account Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms Be part of the UK team of Account Solutions Principals. You will work on sales opportunities in the UK. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design and sell end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Extensive Services Presales experience of acting as a solution lead, solution architect or similar Proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Expert knowledge in Multicloud/Data Centre services and proficient knowledge in the areas of Data & AI and Resiliency & Security services , especially in on-premise and hybrid scenarios. D eep understanding of Datacentres and Datacentre technologies Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; excellent communication skills at least in English (verbal/written); ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Eligibility to obtain a level of UK security clearance Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
