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Axon Moore
Reservations Advisor
Axon Moore Tewitfield, Lancashire
Reservations & Customer Sales Advisor Location: Lancashire Hours: 37.5 hours per week, 5 days over 7 (including weekends) Axon Moore is supporting a leisure and tourism business in Lancashire in the recruitment of a Reservations & Customer Sales Advisor . This role will involve handling holiday enquiries, converting leads into bookings, and delivering a high level of customer service. The position sits within the reservations team and will play an important part in supporting occupancy and revenue targets. Key Responsibilities Handling inbound and outbound enquiries relating to holiday bookings. Working towards targets around call volumes, conversions, bookings and revenue. Providing a high standard of customer service to both new and existing customers. Managing enquiries via phone, email, social media and in person. Speaking with customers to understand their holiday requirements and recommending suitable options. Managing leads from initial enquiry through to confirmed booking and ensuring appropriate follow-up. Identifying opportunities to upsell and cross-sell additional services. Keeping customer records up to date within the reservations/CRM system. Chasing outstanding payments and completing booking administration. Supporting outbound sales activity and lead generation when required. Carrying out customer satisfaction calls when requested. Maintaining a good understanding of available products, locations and local attractions. Assisting with the handling of customer complaints and resolving issues where possible. Ensuring accurate notes are recorded on the booking system following customer interactions. Taking part in training and development when required. Adhering to company policies and health and safety procedures at all times. Skills & Experience Strong communication skills, both verbal and written. Good organisational skills with strong attention to detail. Confident dealing with customers in a professional manner. Ability to work to targets and manage workloads in a busy environment. Good administrative skills and general IT literacy. Requirements Right to work in the UK. Good working knowledge of Microsoft Office (Word, Excel, Outlook). Experience using CRM or booking systems would be beneficial. Previous experience in a customer-facing role. Experience in a sales or call centre environment is advantageous. Experience within travel, leisure or tourism would be desirable.
Apr 07, 2026
Full time
Reservations & Customer Sales Advisor Location: Lancashire Hours: 37.5 hours per week, 5 days over 7 (including weekends) Axon Moore is supporting a leisure and tourism business in Lancashire in the recruitment of a Reservations & Customer Sales Advisor . This role will involve handling holiday enquiries, converting leads into bookings, and delivering a high level of customer service. The position sits within the reservations team and will play an important part in supporting occupancy and revenue targets. Key Responsibilities Handling inbound and outbound enquiries relating to holiday bookings. Working towards targets around call volumes, conversions, bookings and revenue. Providing a high standard of customer service to both new and existing customers. Managing enquiries via phone, email, social media and in person. Speaking with customers to understand their holiday requirements and recommending suitable options. Managing leads from initial enquiry through to confirmed booking and ensuring appropriate follow-up. Identifying opportunities to upsell and cross-sell additional services. Keeping customer records up to date within the reservations/CRM system. Chasing outstanding payments and completing booking administration. Supporting outbound sales activity and lead generation when required. Carrying out customer satisfaction calls when requested. Maintaining a good understanding of available products, locations and local attractions. Assisting with the handling of customer complaints and resolving issues where possible. Ensuring accurate notes are recorded on the booking system following customer interactions. Taking part in training and development when required. Adhering to company policies and health and safety procedures at all times. Skills & Experience Strong communication skills, both verbal and written. Good organisational skills with strong attention to detail. Confident dealing with customers in a professional manner. Ability to work to targets and manage workloads in a busy environment. Good administrative skills and general IT literacy. Requirements Right to work in the UK. Good working knowledge of Microsoft Office (Word, Excel, Outlook). Experience using CRM or booking systems would be beneficial. Previous experience in a customer-facing role. Experience in a sales or call centre environment is advantageous. Experience within travel, leisure or tourism would be desirable.
Michael Page Business Support
Real Estate Advisor
Michael Page Business Support Leicester, Leicestershire
This is an exciting opportunity for a Real Estate Advisor to join the property industry, assisting customers in finding their ideal home while delivering excellent service. Based in Leicester, this role offers great benefits. Client Details This role is with a well-established organisation in the property sector looking for a Real Estate Advisor based in Leicester. Description Guide customers through the property purchase process, providing expert advice and support. Maintain detailed knowledge of available properties and their features. Assist customers in identifying properties that meet their needs and preferences. Coordinate and conduct property viewings, showcasing key selling points. Follow up on customer enquiries and maintain positive relationships throughout the sales process. Ensure all sales documentation is accurate and completed in a timely manner. Work collaboratively with the sales team to meet and exceed targets. Stay up to date with property market trends and competitor offerings. Profile A customer-focused mindset, with excellent communication and interpersonal skills. Strong organisational abilities and attention to detail. Previous experience in sales or a related field within the property industry. The ability to work effectively in a target-driven environment. A proactive and self-motivated attitude to achieving results. Experience working as an estate agent is ideal Can commute to Leicester Has a drivers license. Job Offer Competitive salary Opportunity to earn up to £50,000 per year Opportunities for career growth and development. Private healthcare 26 days annual leave plus bank holidays Real Estate Advisor
Apr 06, 2026
Full time
This is an exciting opportunity for a Real Estate Advisor to join the property industry, assisting customers in finding their ideal home while delivering excellent service. Based in Leicester, this role offers great benefits. Client Details This role is with a well-established organisation in the property sector looking for a Real Estate Advisor based in Leicester. Description Guide customers through the property purchase process, providing expert advice and support. Maintain detailed knowledge of available properties and their features. Assist customers in identifying properties that meet their needs and preferences. Coordinate and conduct property viewings, showcasing key selling points. Follow up on customer enquiries and maintain positive relationships throughout the sales process. Ensure all sales documentation is accurate and completed in a timely manner. Work collaboratively with the sales team to meet and exceed targets. Stay up to date with property market trends and competitor offerings. Profile A customer-focused mindset, with excellent communication and interpersonal skills. Strong organisational abilities and attention to detail. Previous experience in sales or a related field within the property industry. The ability to work effectively in a target-driven environment. A proactive and self-motivated attitude to achieving results. Experience working as an estate agent is ideal Can commute to Leicester Has a drivers license. Job Offer Competitive salary Opportunity to earn up to £50,000 per year Opportunities for career growth and development. Private healthcare 26 days annual leave plus bank holidays Real Estate Advisor
Tungsten Automation
AI Solutions Architect
Tungsten Automation
AI Solution Architect About Tungsten Automation Tungsten Automation (formerly Kofax) is a global leader in AI-powered workflow automation solutions. We specialize in streamlining data-intensive workflows, driving digital transformation, and delivering intelligent automation solutions for enterprises worldwide. Our TotalAgility platform is at the forefront of revolutionizing intelligent document processing, workflow automation, and process orchestration. About This Role We are seeking a highly skilled and innovative AI Solutions Architect to design and implement cutting-edge AI-driven solutions using Tungsten Automation's platform. This role combines deep technical expertise specifically with artificial intelligence, strategic consulting, and solution design to deliver transformative automation outcomes for enterprise clients. The ideal candidate will be a trusted advisor to clients, leveraging artificial intelligence along with the Tungsten Automation platform to solve complex business challenges and drive digital transformation initiatives. What You'll Do Solution Architecture and Design Lead AI-Powered Solutions: Design and implement AI-powered automation solutions using the TotalAgility platform, with a focus on leveraging AI/GAI technologies and large language models (LLMs) Advanced AI Integration: Apply experience with retrieval-augmented generation (RAG), vector databases (e.g. Pinecone, Weaviate, FAISS), and enterprise search for AI-driven knowledge discovery Optimize AI Performance: Utilize practical experience designing structured prompts, fine-tuning models, and cost optimization strategies Cloud Architecture: Incorporate cloud architecture best practices to design scalable, secure, and efficient deployments of TotalAgility solutions Technical Expertise and Innovation Platform Expertise: Act as the subject matter expert on the TotalAgility platform, staying up to date with its features, capabilities, and roadmap Tungsten Solutions Knowledge: Maintain a firm understanding of all primary Tungsten Automation solutions and offerings AI and ML Capabilities: Leverage AI and machine learning capabilities, including natural language processing (NLP), computer vision, and LLMs, to optimize document processing, data extraction, and decision-making workflows Programming and Development: Apply relevant programming skills (e.g., Python, Java, or .NET) to support solution development and customization within TotalAgility Technology Innovation: Identify opportunities to integrate emerging technologies into client solutions, driving innovation and competitive advantage Client Engagement and Consulting Strategic Partnership: Partner with enterprise clients to conduct discovery sessions, assess business needs, and recommend tailored automation strategies Technical Presentations: Deliver compelling technical presentations, product demonstrations, and proof-of-concept engagements to showcase the TotalAgility platform's value Stakeholder Relationships: Build trusted relationships with key stakeholders, including C-level executives, to drive adoption and long-term success of Tungsten Automation solutions Production AI Experience: Leverage experience with deploying, monitoring, and maintaining AI/LLM models in production (e.g., Azure ML, AWS Sagemaker, or Kubernetes-based ML pipelines) Thought Leadership: Provide thought leadership on AI-driven automation trends and best practices, both internally and externally Collaboration and Cross-Functional Leadership Product Alignment: Collaborate closely with Product Management and Strategy teams to align client needs with the TotalAgility platform's roadmap and strategic direction Strategic Feedback: Provide feedback to Product Management and Strategy on emerging trends, client requirements, and opportunities for innovation Team Collaboration: Work with Professional Services and Sales teams to ensure seamless solution delivery and client satisfaction Mentorship: Mentor and support junior team members, fostering a culture of innovation and technical excellence Strategic Engagements Key Client Management: Serve as the primary point of contact for high-value clients and partners, building trusted relationships and driving long-term partnerships Adoption Leadership: Lead strategic initiatives to expand the adoption of Tungsten Automation's solutions across client organizations Continuous Improvement: Identify opportunities for innovation and continuous improvement in client workflows, leveraging Tungsten Automation's cutting-edge technologies Security & Compliance Enterprise Security: Maintain a strong grasp of enterprise security practices (IAM, data encryption, SOC2, GDPR, HIPAA) when integrating AI into regulated industries What You Bring Educational Foundation Bachelor's degree in Computer Science, Information Systems, or a related technical field required Advanced degree preferred Relevant AI/ML certifications are a plus Professional Experience 10+ years proven experience in solution architecture, AI-driven automation, or a related field, with a focus on enterprise-scale implementations Deep AI expertise with technical understanding of AI/GAI technologies, including LLMs, machine learning, NLP, and computer vision, and their application in business automation Platform knowledge with strong technical knowledge of the TotalAgility platform or similar intelligent automation platforms Integration experience with expertise in using APIs, RESTful web services, and Tungsten Automation's SDK to integrate and customize solutions Cloud deployment experience with cloud architecture and deployments, including designing scalable and secure cloud-based solutions Core Competencies Technical Skills Proficiency in relevant programming languages (e.g., Python, Java, .NET) to support solution development Experience with cloud architecture and deployments Understanding of enterprise security practices and compliance frameworks Knowledge of AI/ML model deployment and production management Communication & Leadership Exceptional communication and presentation skills, with the ability to engage both technical and non-technical audiences Strategic mindset with a passion for driving digital transformation and delivering measurable business outcomes Proven ability to build relationships with C-level executives and senior stakeholders Experience mentoring and developing technical talent Why Join Tungsten Automation? Be part of a global leader in AI-powered workflow automation, recognized for setting industry standards in intelligent automation and process orchestration Work on cutting-edge solutions that transform business processes for enterprise clients Collaborate with a team of innovative professionals dedicated to driving customer success and digital transformation Travel Requirements Up to 50% travel required to support client engagements and solution delivery.
Apr 06, 2026
Full time
AI Solution Architect About Tungsten Automation Tungsten Automation (formerly Kofax) is a global leader in AI-powered workflow automation solutions. We specialize in streamlining data-intensive workflows, driving digital transformation, and delivering intelligent automation solutions for enterprises worldwide. Our TotalAgility platform is at the forefront of revolutionizing intelligent document processing, workflow automation, and process orchestration. About This Role We are seeking a highly skilled and innovative AI Solutions Architect to design and implement cutting-edge AI-driven solutions using Tungsten Automation's platform. This role combines deep technical expertise specifically with artificial intelligence, strategic consulting, and solution design to deliver transformative automation outcomes for enterprise clients. The ideal candidate will be a trusted advisor to clients, leveraging artificial intelligence along with the Tungsten Automation platform to solve complex business challenges and drive digital transformation initiatives. What You'll Do Solution Architecture and Design Lead AI-Powered Solutions: Design and implement AI-powered automation solutions using the TotalAgility platform, with a focus on leveraging AI/GAI technologies and large language models (LLMs) Advanced AI Integration: Apply experience with retrieval-augmented generation (RAG), vector databases (e.g. Pinecone, Weaviate, FAISS), and enterprise search for AI-driven knowledge discovery Optimize AI Performance: Utilize practical experience designing structured prompts, fine-tuning models, and cost optimization strategies Cloud Architecture: Incorporate cloud architecture best practices to design scalable, secure, and efficient deployments of TotalAgility solutions Technical Expertise and Innovation Platform Expertise: Act as the subject matter expert on the TotalAgility platform, staying up to date with its features, capabilities, and roadmap Tungsten Solutions Knowledge: Maintain a firm understanding of all primary Tungsten Automation solutions and offerings AI and ML Capabilities: Leverage AI and machine learning capabilities, including natural language processing (NLP), computer vision, and LLMs, to optimize document processing, data extraction, and decision-making workflows Programming and Development: Apply relevant programming skills (e.g., Python, Java, or .NET) to support solution development and customization within TotalAgility Technology Innovation: Identify opportunities to integrate emerging technologies into client solutions, driving innovation and competitive advantage Client Engagement and Consulting Strategic Partnership: Partner with enterprise clients to conduct discovery sessions, assess business needs, and recommend tailored automation strategies Technical Presentations: Deliver compelling technical presentations, product demonstrations, and proof-of-concept engagements to showcase the TotalAgility platform's value Stakeholder Relationships: Build trusted relationships with key stakeholders, including C-level executives, to drive adoption and long-term success of Tungsten Automation solutions Production AI Experience: Leverage experience with deploying, monitoring, and maintaining AI/LLM models in production (e.g., Azure ML, AWS Sagemaker, or Kubernetes-based ML pipelines) Thought Leadership: Provide thought leadership on AI-driven automation trends and best practices, both internally and externally Collaboration and Cross-Functional Leadership Product Alignment: Collaborate closely with Product Management and Strategy teams to align client needs with the TotalAgility platform's roadmap and strategic direction Strategic Feedback: Provide feedback to Product Management and Strategy on emerging trends, client requirements, and opportunities for innovation Team Collaboration: Work with Professional Services and Sales teams to ensure seamless solution delivery and client satisfaction Mentorship: Mentor and support junior team members, fostering a culture of innovation and technical excellence Strategic Engagements Key Client Management: Serve as the primary point of contact for high-value clients and partners, building trusted relationships and driving long-term partnerships Adoption Leadership: Lead strategic initiatives to expand the adoption of Tungsten Automation's solutions across client organizations Continuous Improvement: Identify opportunities for innovation and continuous improvement in client workflows, leveraging Tungsten Automation's cutting-edge technologies Security & Compliance Enterprise Security: Maintain a strong grasp of enterprise security practices (IAM, data encryption, SOC2, GDPR, HIPAA) when integrating AI into regulated industries What You Bring Educational Foundation Bachelor's degree in Computer Science, Information Systems, or a related technical field required Advanced degree preferred Relevant AI/ML certifications are a plus Professional Experience 10+ years proven experience in solution architecture, AI-driven automation, or a related field, with a focus on enterprise-scale implementations Deep AI expertise with technical understanding of AI/GAI technologies, including LLMs, machine learning, NLP, and computer vision, and their application in business automation Platform knowledge with strong technical knowledge of the TotalAgility platform or similar intelligent automation platforms Integration experience with expertise in using APIs, RESTful web services, and Tungsten Automation's SDK to integrate and customize solutions Cloud deployment experience with cloud architecture and deployments, including designing scalable and secure cloud-based solutions Core Competencies Technical Skills Proficiency in relevant programming languages (e.g., Python, Java, .NET) to support solution development Experience with cloud architecture and deployments Understanding of enterprise security practices and compliance frameworks Knowledge of AI/ML model deployment and production management Communication & Leadership Exceptional communication and presentation skills, with the ability to engage both technical and non-technical audiences Strategic mindset with a passion for driving digital transformation and delivering measurable business outcomes Proven ability to build relationships with C-level executives and senior stakeholders Experience mentoring and developing technical talent Why Join Tungsten Automation? Be part of a global leader in AI-powered workflow automation, recognized for setting industry standards in intelligent automation and process orchestration Work on cutting-edge solutions that transform business processes for enterprise clients Collaborate with a team of innovative professionals dedicated to driving customer success and digital transformation Travel Requirements Up to 50% travel required to support client engagements and solution delivery.
Principal Customer Success Manager, Large Law
iManage
We offer a flexible working policy that supports a healthy balance between personal and professional well being. This role requires in office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work life balance. Being a Principal, Customer Success Manager at iManage Means As a Principal Customer Success Manager overseeing a portfolio of global strategic large law firms, you are responsible for partnering with these enterprise customers to ensure they maximize the value from their iManage subscriptions. Your primary focus is on identifying and delivering business outcomes that drive retention, loyalty, and satisfaction across all products and services. You will engage closely with field facing teams - such as Account Executives, Channel, Product, and key executive stakeholders within your client law firms - offering advisory guidance, coordinating activities, and serving as a dedicated advocate to support customer preservation and success. Throughout the entire customer lifecycle, you will build and strengthen relationships with key stakeholders by demonstrating accountability, authenticity, and adaptability. You will collaborate with Product, Support, Engineering, Cloud Services, Training, and Partner Enablement teams to deliver ongoing value and execute programs that drive adoption of desired outcomes, with a strong emphasis on retention. Integral to your responsibilities is monitoring and improving net revenue retention (NRR), ensuring that existing customers continue to expand their use of iManage solutions while minimizing churn. By actively identifying qualified leads and expansion opportunities within your accounts, you help drive sustainable revenue growth and reinforce the strategic value of the customer success function. Your role includes orchestrating initiatives that support large law firms in achieving their strategic objectives and ensuring their continued satisfaction with iManage solutions. iM Responsible For Managing day to day interactions with your assigned portfolio of strategic law firm customers, addressing feedback, outcomes, and product inquiries, while prioritizing customer retention and advocacy. Developing and executing plans that address client needs, proactively resolving blockers, and ensuring seamless delivery of services. Validating customer outcomes through direct conversations, analysis of health metrics, and success feedback sessions tailored to the legal industry. Designing, developing, and optimizing strategies to increase adoption, loyalty, and engagement among large law firms, minimizing churn and driving retention. Establishing regular communication cadences with strategic law firm clients to proactively discuss business needs, add value, and identify risks to subscription renewal. Acting as the trusted central point of contact, bringing in subject matter experts as needed to meet the unique requirements of each law firm. Leading initiatives designed to enhance customer success and satisfaction throughout the firm's journey with iManage. Conducting Executive Business Calls and Business Reviews with strategic law firm clients to monitor progress and support achievement of targeted outcomes. Collaborating with customers and channel partners to implement success programs and provide tailored success plays. Advocating internally between law firm clients and business functions (support, product management, professional services, training) to ensure the right resources are engaged to overcome adoption obstacles. Building and maintaining strong relationships with colleagues in sales, channel, support, product management, and partner enablement to foster collaboration and drive customer activities. Leveraging account intelligence and industry trends to promote best practices throughout the customer lifecycle for large law firms. Staying ahead of competitive developments within the legal industry to provide strategic guidance and maintain customer satisfaction. iM Qualified Because I Have Experience dealing with a portfolio of Enterprise level, High value Strategic Customers A minimum of 10+ Years' experience Management Consulting, Relationship Management, or Customer Success in a SaaS environment Experience managing, working with and presenting to C Suite Stakeholders. Experience managing Fortune 500 accounts & customers A Bachelor's Degree in Business, Business Administration, Information Management, or the equivalent Excellent business communication, organizational and project management skills Ability to create structure in ambiguous situations and design effective processes High level of resourcefulness to be able to independently seek out resolutions Bonus Points If I Have Legal Industry Knowledge A working knowledge of iManage products and solutions Used CSM software, Salesforce and ticketing systems An ability to work well independently and as part of a team A PMP or ITIL certification Experience implementing enterprise cloud and/or security platform solutions Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high impact challenges by leveraging cutting edge technologies and best in class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well being, strengthens professional resilience, and empowers parental success through expert led training and resources. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. We're looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. Learn more at Please see our privacy statement for more information on how we handle your personal data. Please see our recruitment privacy statement for more information on how we handle your personal data.
Apr 06, 2026
Full time
We offer a flexible working policy that supports a healthy balance between personal and professional well being. This role requires in office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work life balance. Being a Principal, Customer Success Manager at iManage Means As a Principal Customer Success Manager overseeing a portfolio of global strategic large law firms, you are responsible for partnering with these enterprise customers to ensure they maximize the value from their iManage subscriptions. Your primary focus is on identifying and delivering business outcomes that drive retention, loyalty, and satisfaction across all products and services. You will engage closely with field facing teams - such as Account Executives, Channel, Product, and key executive stakeholders within your client law firms - offering advisory guidance, coordinating activities, and serving as a dedicated advocate to support customer preservation and success. Throughout the entire customer lifecycle, you will build and strengthen relationships with key stakeholders by demonstrating accountability, authenticity, and adaptability. You will collaborate with Product, Support, Engineering, Cloud Services, Training, and Partner Enablement teams to deliver ongoing value and execute programs that drive adoption of desired outcomes, with a strong emphasis on retention. Integral to your responsibilities is monitoring and improving net revenue retention (NRR), ensuring that existing customers continue to expand their use of iManage solutions while minimizing churn. By actively identifying qualified leads and expansion opportunities within your accounts, you help drive sustainable revenue growth and reinforce the strategic value of the customer success function. Your role includes orchestrating initiatives that support large law firms in achieving their strategic objectives and ensuring their continued satisfaction with iManage solutions. iM Responsible For Managing day to day interactions with your assigned portfolio of strategic law firm customers, addressing feedback, outcomes, and product inquiries, while prioritizing customer retention and advocacy. Developing and executing plans that address client needs, proactively resolving blockers, and ensuring seamless delivery of services. Validating customer outcomes through direct conversations, analysis of health metrics, and success feedback sessions tailored to the legal industry. Designing, developing, and optimizing strategies to increase adoption, loyalty, and engagement among large law firms, minimizing churn and driving retention. Establishing regular communication cadences with strategic law firm clients to proactively discuss business needs, add value, and identify risks to subscription renewal. Acting as the trusted central point of contact, bringing in subject matter experts as needed to meet the unique requirements of each law firm. Leading initiatives designed to enhance customer success and satisfaction throughout the firm's journey with iManage. Conducting Executive Business Calls and Business Reviews with strategic law firm clients to monitor progress and support achievement of targeted outcomes. Collaborating with customers and channel partners to implement success programs and provide tailored success plays. Advocating internally between law firm clients and business functions (support, product management, professional services, training) to ensure the right resources are engaged to overcome adoption obstacles. Building and maintaining strong relationships with colleagues in sales, channel, support, product management, and partner enablement to foster collaboration and drive customer activities. Leveraging account intelligence and industry trends to promote best practices throughout the customer lifecycle for large law firms. Staying ahead of competitive developments within the legal industry to provide strategic guidance and maintain customer satisfaction. iM Qualified Because I Have Experience dealing with a portfolio of Enterprise level, High value Strategic Customers A minimum of 10+ Years' experience Management Consulting, Relationship Management, or Customer Success in a SaaS environment Experience managing, working with and presenting to C Suite Stakeholders. Experience managing Fortune 500 accounts & customers A Bachelor's Degree in Business, Business Administration, Information Management, or the equivalent Excellent business communication, organizational and project management skills Ability to create structure in ambiguous situations and design effective processes High level of resourcefulness to be able to independently seek out resolutions Bonus Points If I Have Legal Industry Knowledge A working knowledge of iManage products and solutions Used CSM software, Salesforce and ticketing systems An ability to work well independently and as part of a team A PMP or ITIL certification Experience implementing enterprise cloud and/or security platform solutions Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high impact challenges by leveraging cutting edge technologies and best in class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well being, strengthens professional resilience, and empowers parental success through expert led training and resources. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. We're looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. Learn more at Please see our privacy statement for more information on how we handle your personal data. Please see our recruitment privacy statement for more information on how we handle your personal data.
Customer Success Manager
Everfield
About Everfield Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe's software ecosystem. Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and access to a team of experts in building and growing European B2B SaaS companies who consult on financial and operational topics. Founded in 2022, Everfield has an ecosystem presence in 7 countries, and growing. About Us Motivity is a highly customisable electronic job sheet system used daily by thousands of engineers across the UK and Ireland. With over 200 customers and ambitious growth targets, we are focused on strengthening long term client relationships, driving product adoption, and identifying opportunities for account growth. Position Overview You will own a portfolio of mid market service businesses (avg. £5,000 ACV), taking full ownership for retention, renewals, and account growth. You will drive product adoption, identify upsell opportunities, and expand existing accounts, while building strong, trusted relationships. You'll work closely with sales and product teams to ensure customer success translates into measurable business outcomes and revenue growth. Key Responsibilities Account management & relationship ownership - Build strong relationships with customers and act as their trusted advisor Retention & growth - Own renewals, reduce churn, and identify upsell opportunities across your portfolio Customer engagement & adoption - Drive product usage and ensure customers achieve maximum value from Motivity Issue resolution & escalation - Manage customer concerns, coordinate internally, and ensure timely resolution CRM excellence - Maintain accurate account data, track renewals and expansion pipeline, and ensure nothing is missed Customer insight & opportunity identification - Monitor customer needs, identify risks and growth opportunities, and act proactively Guide customers through initial setup, trial, and early adoption Required Qualifications Professional level English (written and spoken) Proven experience in B2B SaaS customer success, account management, or similar role (3+ years) Strong communication and relationship building skills with the ability to influence stakeholders Commercial mindset with experience in renewals, retention, or upsell Excellent time management and ability to prioritise across multiple accounts Proactive, self motivated, and comfortable working with minimal supervision CRM proficiency We know nobody ticks every box. If the role energizes you and you want to grow with our customers, please apply-even if you don't meet 100% of the criteria. Experience working with operational or field service teams is a strong plus What We Offer Base salary of £30,000-£40,000 per annum + performance based bonus tied to renewals and upsell metrics Direct impact on customer growth and retention in a scaling SaaS business Hybrid setup with flexible working hours A small, experienced, and supportive team A modern tool stack, including Intercom, Pipedrive, Slack, and Chargebee Clear product value and established customer base to build on Workations, team events, and a strong internal culture
Apr 06, 2026
Full time
About Everfield Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe's software ecosystem. Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and access to a team of experts in building and growing European B2B SaaS companies who consult on financial and operational topics. Founded in 2022, Everfield has an ecosystem presence in 7 countries, and growing. About Us Motivity is a highly customisable electronic job sheet system used daily by thousands of engineers across the UK and Ireland. With over 200 customers and ambitious growth targets, we are focused on strengthening long term client relationships, driving product adoption, and identifying opportunities for account growth. Position Overview You will own a portfolio of mid market service businesses (avg. £5,000 ACV), taking full ownership for retention, renewals, and account growth. You will drive product adoption, identify upsell opportunities, and expand existing accounts, while building strong, trusted relationships. You'll work closely with sales and product teams to ensure customer success translates into measurable business outcomes and revenue growth. Key Responsibilities Account management & relationship ownership - Build strong relationships with customers and act as their trusted advisor Retention & growth - Own renewals, reduce churn, and identify upsell opportunities across your portfolio Customer engagement & adoption - Drive product usage and ensure customers achieve maximum value from Motivity Issue resolution & escalation - Manage customer concerns, coordinate internally, and ensure timely resolution CRM excellence - Maintain accurate account data, track renewals and expansion pipeline, and ensure nothing is missed Customer insight & opportunity identification - Monitor customer needs, identify risks and growth opportunities, and act proactively Guide customers through initial setup, trial, and early adoption Required Qualifications Professional level English (written and spoken) Proven experience in B2B SaaS customer success, account management, or similar role (3+ years) Strong communication and relationship building skills with the ability to influence stakeholders Commercial mindset with experience in renewals, retention, or upsell Excellent time management and ability to prioritise across multiple accounts Proactive, self motivated, and comfortable working with minimal supervision CRM proficiency We know nobody ticks every box. If the role energizes you and you want to grow with our customers, please apply-even if you don't meet 100% of the criteria. Experience working with operational or field service teams is a strong plus What We Offer Base salary of £30,000-£40,000 per annum + performance based bonus tied to renewals and upsell metrics Direct impact on customer growth and retention in a scaling SaaS business Hybrid setup with flexible working hours A small, experienced, and supportive team A modern tool stack, including Intercom, Pipedrive, Slack, and Chargebee Clear product value and established customer base to build on Workations, team events, and a strong internal culture
Customer Experience Director
Computacenter AG & Co. oHG
Select how often (in days) to receive an alert: Customer Experience Director Location: UK - Hatfield, UK - London, UK - Milton Keynes Job-ID: 217064 Contract type: Standard Business Unit: Service Desk Life on the team The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. The role involves overseeing the day-to-day operations of the Service Desk team, ensuring efficient and effective delivery of IT support services to clients. You will play a critical role in driving operational excellence, optimizing service delivery processes, and fostering a customer-centric culture. What you'll do Team Management: Provide strategic management and direction to the Service Desk team, setting clear goals and, objectives. Foster & drive a high-performance culture, ensuring team members are motivated, engaged, and supported in their professional growth. Encourage collaboration, teamwork, and knowledge sharing among team members and the different delivery locations. Service Desk Operations: Oversee the day-to-day operations of the Service Desk, ensuring service levels are met or exceeded. Continuously evaluate and enhance the Service Desk's capabilities, leveraging industry best practices and emerging technologies. Forefront initiatives to drive continuous improvement, such as process optimization, automation, and the implementation of new tools or technologies. Stay updated on industry trends, emerging technologies, and best practices related to IT service delivery. Stakeholder Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and escalation point for service-related matters. Collaborate to understand their IT support needs, develop customized service solutions, and ensure client satisfaction. Collaborate with other internal teams, such as the Sales, Engineering, and Project Management teams, to ensure seamless service delivery and support the achievement of organizational goals. Work closely with senior management to provide insights, reports, and recommendations on Service Desk operations and performance. Collaborate with the finance department to develop and manage the Service Desk's budget. Monitor and control operational expenses, identifying cost-saving opportunities without compromising service quality. Conduct financial analysis and reporting to track performance against budget and financial goals. Own and understand the pricing model and structures. What you'll need Bachelor's degree in information technology, Computer Science, or a related field. Experience of managing large people organisations Proven experience in a leadership role within an IT managed service company and Service Desk operations. Strong knowledge of IT service management frameworks, such as ITIL, and demonstrated experience in implementing and adhering to ITIL processes. Experience managing a geographically dispersed and diverse team. Strong communication, and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Proven track record in driving operational excellence and continuous improvement. Understanding of IT service management tools and technologies. About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!
Apr 06, 2026
Full time
Select how often (in days) to receive an alert: Customer Experience Director Location: UK - Hatfield, UK - London, UK - Milton Keynes Job-ID: 217064 Contract type: Standard Business Unit: Service Desk Life on the team The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. The role involves overseeing the day-to-day operations of the Service Desk team, ensuring efficient and effective delivery of IT support services to clients. You will play a critical role in driving operational excellence, optimizing service delivery processes, and fostering a customer-centric culture. What you'll do Team Management: Provide strategic management and direction to the Service Desk team, setting clear goals and, objectives. Foster & drive a high-performance culture, ensuring team members are motivated, engaged, and supported in their professional growth. Encourage collaboration, teamwork, and knowledge sharing among team members and the different delivery locations. Service Desk Operations: Oversee the day-to-day operations of the Service Desk, ensuring service levels are met or exceeded. Continuously evaluate and enhance the Service Desk's capabilities, leveraging industry best practices and emerging technologies. Forefront initiatives to drive continuous improvement, such as process optimization, automation, and the implementation of new tools or technologies. Stay updated on industry trends, emerging technologies, and best practices related to IT service delivery. Stakeholder Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and escalation point for service-related matters. Collaborate to understand their IT support needs, develop customized service solutions, and ensure client satisfaction. Collaborate with other internal teams, such as the Sales, Engineering, and Project Management teams, to ensure seamless service delivery and support the achievement of organizational goals. Work closely with senior management to provide insights, reports, and recommendations on Service Desk operations and performance. Collaborate with the finance department to develop and manage the Service Desk's budget. Monitor and control operational expenses, identifying cost-saving opportunities without compromising service quality. Conduct financial analysis and reporting to track performance against budget and financial goals. Own and understand the pricing model and structures. What you'll need Bachelor's degree in information technology, Computer Science, or a related field. Experience of managing large people organisations Proven experience in a leadership role within an IT managed service company and Service Desk operations. Strong knowledge of IT service management frameworks, such as ITIL, and demonstrated experience in implementing and adhering to ITIL processes. Experience managing a geographically dispersed and diverse team. Strong communication, and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Proven track record in driving operational excellence and continuous improvement. Understanding of IT service management tools and technologies. About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!
Customer Success Manager
VitalSource Technologies LLC Milton Keynes, Buckinghamshire
VitalSource is hiring a Customer Success Manager to contribute to our Customer Success team located in Milton Keynes, United Kingdom. The position includes up to 20% travel, mainly for customer meetings, events, and other business-related activities as needed. Join our Customer Success team at VitalSource, where you'll be the key point of contact and trusted advisor for our valued customers. In this role, you'll drive customer satisfaction, retention, and growth by understanding their goals and helping them realize the full value of our solutions. We're looking for a Customer Success Manager who thrives in building strong relationships, delivering exceptional support, and ensuring successful onboarding and engagement. If you're passionate about driving customer success and maximizing long-term value, we'd love to hear from you. Key Responsibilities Customer Relationship Management: Build and maintain strong relationships across your accounts, understand stakeholder goals, and act as the customer's advocate within VitalSource. Customer Enablement & Engagement: Proactively engage customers, deliver training, and drive adoption of VST tools and products to ensure they realise value and return on investment. Strategic Account Oversight: Document customer organisational structures, manage expectations, champion the VST value proposition, and develop strategies to increase product usage and satisfaction. Implementation & Project Management: Lead onboarding and integration projects, create and manage project plans, coordinate internal resources, and ensure timely delivery across departments. Cross functional Collaboration: Act as a liaison between customers and internal teams (Product, Support, Inventory, Integrations, Sales, Legal, etc.), advocating for customer needs and priorities. Financial Health & Growth: Monitor financial trends, protect and grow annual recurring revenue (ARR), manage contract optimisation, and identify opportunities for upselling and cross selling using tools such as Qlik, Looker, and Metabase. Operational Excellence: Track progress on internal deliverables, maintain detailed documentation in Salesforce, and capture key customer specific business knowledge. Solution Oriented Approach: Provide creative solutions to complex business and technical challenges, deliver effective product demonstrations, and support strategies to drive product saturation across your portfolio. Required Qualifications 3+ years in customer success, account management, or a related field. Prior experience with SaaS solutions and customer success platforms preferred. Strong interpersonal, presentation, and written communication skills. Ability to manage multiple priorities and customer requests effectively. Strong problem solving capabilities and attention to detail. Comfortable navigating cross functional environments. Preferred Skills Proficiency in Salesforce, Qlik, Looker, Metabase, and Microsoft Office Suite. Ability to analyse financial and performance metrics. What We Offer Hybrid working model: We offer flexible working options, allowing you to split your time between remote work and office based work, providing you with the best of both worlds. Private Medical: We provide private medical insurance to all our associates to ensure they receive the best possible healthcare. Private Dental: We offer private dental insurance to all associates, helping you to maintain good oral health. Pension: We offer a comprehensive pension scheme to all our associates to help them save for their retirement. Travel Insurance: We provide travel insurance for all associates, the travel policy covers you for both business and leisure travel. Life Insurance: We offer life insurance to all associates to provide financial security for their loved ones in case of any unforeseen circumstances. Group Income Protection: We provide group income protection to all associates, providing them with a financial safety net in case of long term illness or injury. Wellbeing and Support: Our company cares about the wellbeing of its associates and offers a range of wellbeing and support services, including mental health support, counselling, and employee assistance programmes. Maternity/Paternity Leave: VitalSource believes that the birth of a child is a special event and provides paid Maternity/Paternity leave to new parents. Education Assistance: As our associates are our most valuable asset, we provide Education Assistance for our associates to further their education. Who We Are VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at and follow us on LinkedIn. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO Statements EEO/AA Employer/Vet/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish
Apr 06, 2026
Full time
VitalSource is hiring a Customer Success Manager to contribute to our Customer Success team located in Milton Keynes, United Kingdom. The position includes up to 20% travel, mainly for customer meetings, events, and other business-related activities as needed. Join our Customer Success team at VitalSource, where you'll be the key point of contact and trusted advisor for our valued customers. In this role, you'll drive customer satisfaction, retention, and growth by understanding their goals and helping them realize the full value of our solutions. We're looking for a Customer Success Manager who thrives in building strong relationships, delivering exceptional support, and ensuring successful onboarding and engagement. If you're passionate about driving customer success and maximizing long-term value, we'd love to hear from you. Key Responsibilities Customer Relationship Management: Build and maintain strong relationships across your accounts, understand stakeholder goals, and act as the customer's advocate within VitalSource. Customer Enablement & Engagement: Proactively engage customers, deliver training, and drive adoption of VST tools and products to ensure they realise value and return on investment. Strategic Account Oversight: Document customer organisational structures, manage expectations, champion the VST value proposition, and develop strategies to increase product usage and satisfaction. Implementation & Project Management: Lead onboarding and integration projects, create and manage project plans, coordinate internal resources, and ensure timely delivery across departments. Cross functional Collaboration: Act as a liaison between customers and internal teams (Product, Support, Inventory, Integrations, Sales, Legal, etc.), advocating for customer needs and priorities. Financial Health & Growth: Monitor financial trends, protect and grow annual recurring revenue (ARR), manage contract optimisation, and identify opportunities for upselling and cross selling using tools such as Qlik, Looker, and Metabase. Operational Excellence: Track progress on internal deliverables, maintain detailed documentation in Salesforce, and capture key customer specific business knowledge. Solution Oriented Approach: Provide creative solutions to complex business and technical challenges, deliver effective product demonstrations, and support strategies to drive product saturation across your portfolio. Required Qualifications 3+ years in customer success, account management, or a related field. Prior experience with SaaS solutions and customer success platforms preferred. Strong interpersonal, presentation, and written communication skills. Ability to manage multiple priorities and customer requests effectively. Strong problem solving capabilities and attention to detail. Comfortable navigating cross functional environments. Preferred Skills Proficiency in Salesforce, Qlik, Looker, Metabase, and Microsoft Office Suite. Ability to analyse financial and performance metrics. What We Offer Hybrid working model: We offer flexible working options, allowing you to split your time between remote work and office based work, providing you with the best of both worlds. Private Medical: We provide private medical insurance to all our associates to ensure they receive the best possible healthcare. Private Dental: We offer private dental insurance to all associates, helping you to maintain good oral health. Pension: We offer a comprehensive pension scheme to all our associates to help them save for their retirement. Travel Insurance: We provide travel insurance for all associates, the travel policy covers you for both business and leisure travel. Life Insurance: We offer life insurance to all associates to provide financial security for their loved ones in case of any unforeseen circumstances. Group Income Protection: We provide group income protection to all associates, providing them with a financial safety net in case of long term illness or injury. Wellbeing and Support: Our company cares about the wellbeing of its associates and offers a range of wellbeing and support services, including mental health support, counselling, and employee assistance programmes. Maternity/Paternity Leave: VitalSource believes that the birth of a child is a special event and provides paid Maternity/Paternity leave to new parents. Education Assistance: As our associates are our most valuable asset, we provide Education Assistance for our associates to further their education. Who We Are VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at and follow us on LinkedIn. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EEO Statements EEO/AA Employer/Vet/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish
Director Solution Consulting UK & I
Genesys Cloud Services, Inc.
Director Solution Consulting UK & I page is loaded Director Solution Consulting UK & Ilocations: United Kingdomtime type: Full timeposted on: Posted 7 Days Agojob requisition id: JR109227Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.# As the Director of Solutions Consulting for UKI , you will play a pivotal role in driving sales success by leading and empowering a high-performing team of Solution Consultants. You'll provide strategic and technical leadership, set a clear vision, and execute a plan aligned with our growth objectives. Partnering closely with Sales Leadership and cross-functional teams across EMEA, you'll ensure Genesys continues to deliver exceptional value to our customers and partners. What You'll Do Lead, coach, and inspire a team of Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession. Partner with Sales and regional leadership to define and execute go-to-market strategies that align with business priorities and accelerate growth. Guide the team as trusted advisors , providing technical expertise and solution insight throughout the sales cycle to deliver value-driven customer outcomes through consultative engagement, solution design, and value-based storytelling. Ensure customer alignment by helping the team design tailored, data-driven solutions that address specific business challenges and priorities. Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences. Promote continuous improvement , optimizing processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards. Champion innovation , partnering with Product Management and Engineering to provide actionable, data-driven insights on customer needs, market trends, and product evolution. Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership. Stay ahead of market trends and emerging technologies , ensuring the team maintains strong domain expertise and a competitive advantage. Qualifications Bachelor's degree in a relevant technical field; advanced degree preferred. 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles. Proven ability to build and manage high-performing teams. Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains. Exceptional communication and data-driven storytelling skills, able to articulate complex concepts to diverse audiences. Strategic thinker with strong problem-solving and innovation mindset. Highly collaborative, working effectively across Sales, Customer Success, Product, and Engineering. Results-oriented, with a focus on measurable impact and performance improvement. Proficient in relevant enterprise software and tools. Results-oriented, with a focus on measurable impact and performance improvement. Proficient in relevant enterprise software and tools. a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Apr 06, 2026
Full time
Director Solution Consulting UK & I page is loaded Director Solution Consulting UK & Ilocations: United Kingdomtime type: Full timeposted on: Posted 7 Days Agojob requisition id: JR109227Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.# As the Director of Solutions Consulting for UKI , you will play a pivotal role in driving sales success by leading and empowering a high-performing team of Solution Consultants. You'll provide strategic and technical leadership, set a clear vision, and execute a plan aligned with our growth objectives. Partnering closely with Sales Leadership and cross-functional teams across EMEA, you'll ensure Genesys continues to deliver exceptional value to our customers and partners. What You'll Do Lead, coach, and inspire a team of Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession. Partner with Sales and regional leadership to define and execute go-to-market strategies that align with business priorities and accelerate growth. Guide the team as trusted advisors , providing technical expertise and solution insight throughout the sales cycle to deliver value-driven customer outcomes through consultative engagement, solution design, and value-based storytelling. Ensure customer alignment by helping the team design tailored, data-driven solutions that address specific business challenges and priorities. Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences. Promote continuous improvement , optimizing processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards. Champion innovation , partnering with Product Management and Engineering to provide actionable, data-driven insights on customer needs, market trends, and product evolution. Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership. Stay ahead of market trends and emerging technologies , ensuring the team maintains strong domain expertise and a competitive advantage. Qualifications Bachelor's degree in a relevant technical field; advanced degree preferred. 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles. Proven ability to build and manage high-performing teams. Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains. Exceptional communication and data-driven storytelling skills, able to articulate complex concepts to diverse audiences. Strategic thinker with strong problem-solving and innovation mindset. Highly collaborative, working effectively across Sales, Customer Success, Product, and Engineering. Results-oriented, with a focus on measurable impact and performance improvement. Proficient in relevant enterprise software and tools. Results-oriented, with a focus on measurable impact and performance improvement. Proficient in relevant enterprise software and tools. a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Senior Medical Manager; Medial Affairs UK & I; onsite Maidenhead 3 days a week
CSL Plasma Inc. Maidenhead, Berkshire
Medical Manager; Medial Affairs UK & I page is loaded Medical Manager; Medial Affairs UK & Ilocations: Seqirus UK - Maidenheadtime type: Full timeposted on: Offerta pubblicata oggijob requisition id: R-261425The purpose of Medical Affairs is to provide and gather scientific insights to/from internal and external stakeholders, and generate data that translates into clear, compelling and strategic scientific exchange and medical education programs. These will impact recommendations, guidelines and medical practice in order to have a positive impact on health.The Medical Manager (MM) is responsible for scientific exchange, providing medical & scientific information, medical education as well as medical insight generation for the influenza, and respiratory vaccine landscape as well as Seqirus late-stage portfolio of vaccines. The region of responsibility will focus primarily on the UK and Republic of Ireland. The MM will support the Brand strategy in developing and executing the medical parts of strategy.The role interfaces with other functions within Medical Affairs and across the organisation in Commercial, Regulatory, Policy, Government Affairs, Market Access and other cross functional teams to ensure collaborative connectivity, and a focused medical approach to supporting country and regional business objectives. The MM will contribute to the implementation of objectives by supporting development and execution of the tactics related to the medical strategy for one or more products within the portfolio.The MM will work collaboratively with the commercial team on material and activities development and will conduct review of materials and activities to ensure they are Code compliant.The MM will perform other delegated tasks within the area of Medical Affairs in line with the company's vision and strategic imperatives, including ad hoc projects.This role requires a high ability to understand, interpret and clearly communicate clinical and scientific data and information and maintain a high level of collaboration with medical and commercial operations functions. All activities should be in line with Seqirus UK and Republic of Ireland medical strategic objectives at all times and ensure to act in compliance and respect of all national laws and regulations and Seqirus compliance standards.This role aims to build credible and durable relationships with health care professionals (in particular key opinion leaders) and other relevant external stakeholders.The role requires a high degree of proactivity, both within Medical Affairs and the broader organisation, demonstrated by actively contributing to medical activities within projects and cross-functional teams in the delivery of process improvements and brand associated projects. Flexibility in the role is expected to support the broader cross-functional objectives, which may change where needed.Responsibilities include: - External facing Communicate new and other important approved medical content to targeted Health Care Professionals (HCPs) in local, regional or national capacities including Vaccines HCP decision-makers, national and regional Key Opinion Leaders (KOLs), national and regional professional associations, JCVI, government organizations, primary care key stakeholders at regional level and any other HCP who may be considered an influencer for flu protection. Provide externally truthful, accurate and scientifically supported information in response to unsolicited medical requests from HCPs and other stakeholders in a manner that complies with all applicable ethical, governmental and Seqirus guidelines, policies, and procedures (e.g. medical inquiries, scientific congress participation, etc.). Provide internal product and indication expertise to any Seqirus/CSL colleague (e.g. field force training, develop and update medical slides, medical review and copy clearance, etc.). Deliver presentations to relevant stakeholders in accordance with the designated medical strategy established by the country, EMEA and Global Medical Affairs team. Facilitate communication between HCPs and Health Care Organizations (HCOs), any healthcare decision maker and Medical Affairs colleagues. Facilitate both Seqirus sponsored clinical trials, collaborative research, and investigator-initiated research activities, as determined by Medical Affairs and in accordance with Seqirus SOPs (Seqirus sponsored research site/investigator interactions, IIR inquiries, etc.). Facilitate and support Medical Affairs contribution to awareness and education of all stakeholders in close collaboration with internal functions. Search actively for customer insights that contribute to the development of product medical strategies and provide these to Seqirus as appropriate. Internal facing and Cross-Functional Collaboration Work closely in the local medical team to ensure generated insights are captured, shared and escalated as needed. Provide internal product and indication expertise for any Seqirus/CSL colleague (e.g. field force training, develop and update medical slides, medical review and copy clearance, etc.). Engage and collaborate with Marketing, Market access, Policy, Sales Team, Customer Services, Communications at a local level and Medical Affairs teams at regional EMEA and when necessary, at a global level. Develop and maintain in-depth medical science expertise for designated disease area and products, including analysis of current literature, opinion and recommendations. Be a proactive and strategic member of designated brand/business cross-functional teams. Work with marketing and other relevant staff to contribute to brand strategies and supporting materials for designated products in local and global markets (as required). Be a proactive and strategic Member of designated brand/business cross-functional teams. Provision of medical and clinical support to brand team in product launches, issues management, competitor complaints and recall situations. Provision of expertise to submissions and presentations to local and global government authorities, where relevant, to achieve recommendations of Seqirus products. Contribute to development and execution of medical plan, departmental and cross-functional projects, issues management Initiate and/or lead designated departmental and functional and/or cross functional projects. Identify issues and collaborate with relevant stakeholders to resolve. Manage the review and approval process for funding of study research proposals from external investigators as required. Provide input into or lead medical education projects for HCPs at different levels in the field depending on the strategic needs. Compliance Ensure compliance with all internal and external policies, procedures and regulations e.g. Code of Practice, financial processes Participate to all compliance training in line with timelines and Code of Practice requirements Contribute to internal signatory/approval process This role reports to the Medical Director, UK and Ireland. Maintain close coordination with medical counterparts to ensure activities are aligned with overall medical priorities as described in medical operating plans, strategies, initiatives and projects, as appropriate. Maintain close collaboration with the medical and commercial operations organization including marketing, market access, sales and customer services and other interacting Seqirus functions. Actively drive, support, engage and contribute to external meetings (e.g. with HCP, such as F2F or Advisory Boards), as well as internal meetings. Drive, plan and execute medical education programs and initiatives in the influenza, travel or other vaccine landscape. Contribute to the medical planning for asset/asset team projects and activities, and work with medical leadership to develop and implement the Field Medical team medical plan for Seqirus
Apr 06, 2026
Full time
Medical Manager; Medial Affairs UK & I page is loaded Medical Manager; Medial Affairs UK & Ilocations: Seqirus UK - Maidenheadtime type: Full timeposted on: Offerta pubblicata oggijob requisition id: R-261425The purpose of Medical Affairs is to provide and gather scientific insights to/from internal and external stakeholders, and generate data that translates into clear, compelling and strategic scientific exchange and medical education programs. These will impact recommendations, guidelines and medical practice in order to have a positive impact on health.The Medical Manager (MM) is responsible for scientific exchange, providing medical & scientific information, medical education as well as medical insight generation for the influenza, and respiratory vaccine landscape as well as Seqirus late-stage portfolio of vaccines. The region of responsibility will focus primarily on the UK and Republic of Ireland. The MM will support the Brand strategy in developing and executing the medical parts of strategy.The role interfaces with other functions within Medical Affairs and across the organisation in Commercial, Regulatory, Policy, Government Affairs, Market Access and other cross functional teams to ensure collaborative connectivity, and a focused medical approach to supporting country and regional business objectives. The MM will contribute to the implementation of objectives by supporting development and execution of the tactics related to the medical strategy for one or more products within the portfolio.The MM will work collaboratively with the commercial team on material and activities development and will conduct review of materials and activities to ensure they are Code compliant.The MM will perform other delegated tasks within the area of Medical Affairs in line with the company's vision and strategic imperatives, including ad hoc projects.This role requires a high ability to understand, interpret and clearly communicate clinical and scientific data and information and maintain a high level of collaboration with medical and commercial operations functions. All activities should be in line with Seqirus UK and Republic of Ireland medical strategic objectives at all times and ensure to act in compliance and respect of all national laws and regulations and Seqirus compliance standards.This role aims to build credible and durable relationships with health care professionals (in particular key opinion leaders) and other relevant external stakeholders.The role requires a high degree of proactivity, both within Medical Affairs and the broader organisation, demonstrated by actively contributing to medical activities within projects and cross-functional teams in the delivery of process improvements and brand associated projects. Flexibility in the role is expected to support the broader cross-functional objectives, which may change where needed.Responsibilities include: - External facing Communicate new and other important approved medical content to targeted Health Care Professionals (HCPs) in local, regional or national capacities including Vaccines HCP decision-makers, national and regional Key Opinion Leaders (KOLs), national and regional professional associations, JCVI, government organizations, primary care key stakeholders at regional level and any other HCP who may be considered an influencer for flu protection. Provide externally truthful, accurate and scientifically supported information in response to unsolicited medical requests from HCPs and other stakeholders in a manner that complies with all applicable ethical, governmental and Seqirus guidelines, policies, and procedures (e.g. medical inquiries, scientific congress participation, etc.). Provide internal product and indication expertise to any Seqirus/CSL colleague (e.g. field force training, develop and update medical slides, medical review and copy clearance, etc.). Deliver presentations to relevant stakeholders in accordance with the designated medical strategy established by the country, EMEA and Global Medical Affairs team. Facilitate communication between HCPs and Health Care Organizations (HCOs), any healthcare decision maker and Medical Affairs colleagues. Facilitate both Seqirus sponsored clinical trials, collaborative research, and investigator-initiated research activities, as determined by Medical Affairs and in accordance with Seqirus SOPs (Seqirus sponsored research site/investigator interactions, IIR inquiries, etc.). Facilitate and support Medical Affairs contribution to awareness and education of all stakeholders in close collaboration with internal functions. Search actively for customer insights that contribute to the development of product medical strategies and provide these to Seqirus as appropriate. Internal facing and Cross-Functional Collaboration Work closely in the local medical team to ensure generated insights are captured, shared and escalated as needed. Provide internal product and indication expertise for any Seqirus/CSL colleague (e.g. field force training, develop and update medical slides, medical review and copy clearance, etc.). Engage and collaborate with Marketing, Market access, Policy, Sales Team, Customer Services, Communications at a local level and Medical Affairs teams at regional EMEA and when necessary, at a global level. Develop and maintain in-depth medical science expertise for designated disease area and products, including analysis of current literature, opinion and recommendations. Be a proactive and strategic member of designated brand/business cross-functional teams. Work with marketing and other relevant staff to contribute to brand strategies and supporting materials for designated products in local and global markets (as required). Be a proactive and strategic Member of designated brand/business cross-functional teams. Provision of medical and clinical support to brand team in product launches, issues management, competitor complaints and recall situations. Provision of expertise to submissions and presentations to local and global government authorities, where relevant, to achieve recommendations of Seqirus products. Contribute to development and execution of medical plan, departmental and cross-functional projects, issues management Initiate and/or lead designated departmental and functional and/or cross functional projects. Identify issues and collaborate with relevant stakeholders to resolve. Manage the review and approval process for funding of study research proposals from external investigators as required. Provide input into or lead medical education projects for HCPs at different levels in the field depending on the strategic needs. Compliance Ensure compliance with all internal and external policies, procedures and regulations e.g. Code of Practice, financial processes Participate to all compliance training in line with timelines and Code of Practice requirements Contribute to internal signatory/approval process This role reports to the Medical Director, UK and Ireland. Maintain close coordination with medical counterparts to ensure activities are aligned with overall medical priorities as described in medical operating plans, strategies, initiatives and projects, as appropriate. Maintain close collaboration with the medical and commercial operations organization including marketing, market access, sales and customer services and other interacting Seqirus functions. Actively drive, support, engage and contribute to external meetings (e.g. with HCP, such as F2F or Advisory Boards), as well as internal meetings. Drive, plan and execute medical education programs and initiatives in the influenza, travel or other vaccine landscape. Contribute to the medical planning for asset/asset team projects and activities, and work with medical leadership to develop and implement the Field Medical team medical plan for Seqirus
Director - Identity Access Management - Cyber 1
Ernst & Young Advisory Services Sdn Bhd
Director - Identity Access Management - Cyber 1 Location: London Other locations: Primary Location Only Date: Apr 1, 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Director - Identity Access Management (IAM) - Financial Services (FS) - UK - London You are required to be onsite 3 times per week in our Canary Wharf office, London Want to be part of an already market leading Cyber Practice? EY are looking for an IAM Cyber Director to help drive and shape the next wave in our development. Are you up for the challenge? Cyber security and its related challenges are a rapidly growing field. As such, the opportunities for careers in cyber security are also growing. Securing an organisation against cyber threats is a business priority to enable growth and successful digital transformation and we are at the heart of many of these conversations and projects.EY is rapidly expanding its cyber security consulting practice to further support these exiting opportunities The financial services industry is currently undergoing a period of unparalleled change. Since the financial crisis, banks and financial institutions have been subjected to more stringent regulations, increased supervision and overall global economic instability. These changes have not come without a cost and has made these institutions re-evaluate the way they have been doing business traditionally. Moreover, the proliferation of technological advances including disruptive technologies and digital are compounding the pressures of maintaining competitiveness, being adaptable and increasing profit margins. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity At Director level, a large proportion of your time will be meeting with senior stakeholders of leading UK businesses (70%). You'll also be responsible for managing teams and delivering high quality work (30%). You will need to proactively identify opportunities, build strong relationships with clients and become their trusted advisor through the delivery of high quality cyber programmes. You will help clients with vary levels of cyber maturity through their entire journey, from assessing and advising, to designing and building transformation programmes and specific security solutions, to implementing and also managing security solutions, often alongside selected market leading vendors. EY is seeking highly experienced team members who can review, design and deliver Cyber Identity and Access Management (IAM) services, have built a market presence and strong network of clients, and have proven track record of selling and delivering large complex projects in Financial Services (FS). You will take a leadership position in driving EY's cyber security and IAM capabilities. You will also take a supporting role in building out EYs IAM cyber services, working with alliance partners and advising clients on current market trends. The role will see you providing specialist advice as part of large multi-discipline EY engagement teams working on the likes of cyber transformation and migration, leading specific security engagements advising on the adoption of secure architecture blueprints, secure software engineering practices, or optimising cyber defence operations. You will work with colleagues in the UK and globally to develop new and innovative IAM security solutions and specific industry propositions that solve client problems/issues and integrate with their overall IT delivery and support strategy. You will also have opportunities to work across multiple aspects of Cyber, Technology and business solutions. Your key responsibilities Your responsibilities will include but are not limited to: Own and drive the IAM proposition, go to market initiatives and client and vendor relationship. Achieve personal sales, revenue and chargeability targets while supporting the team's targets. Demostrate business acumen, ability to convert a hot topic into a sale and support Partners in the day to day activities. Lead a portfolio of IAM engagements with our clients, responsible for overall quality of deliverables, engagements including meeting time and budget targets. Work with prospective clients to agree, scope and plan the delivery phase of engagements. Lead our relationships with IAM alliance partners to drive collaboration and sales opportunities. Lead the enhancement and development of an IAM strategy for the FS sector by working in collaboration with the leadership of the FS cyber security business, IAM capability and our alliance partners. Develop team members by sharing knowledge, mentoring and coaching them and leading by example. Skills and attributes for success Commercially aware and with industry relationships that will enable achievement of revenue in the region of £2million+. Be a good communicator with the ability to contribute assuredly to IAM business and technical security discussions with peers. Be a team player who is not only looking to enhance their own career but recognises the value of teamwork, facilitating and encouraging collaboration amongst team members, and is capable of motivating teams to maximise performance. Take a practical approach to solving issues and gaining client agreement. Be able to analyse complex problems and to deliver insightful, practical and sustainable solutions. Be confident and effective in recognising and managing potential issues during client assignments. Structure and manage projects which meet client expectations and mitigate any risks or issues. To qualify for the role you must have: Exposure across one or more of the following: Prior Director level experience leading client engagements and meeting sales objectives. Big 4 background or comparable consulting/advisory experience or working in C-suite CIO/CISO positions who have prior consulting experience with experience of business development across leading UK organisations. Identity Governance, Access Management, Privileged Access Management, Consumer Identity, and Cloud Identity. Worked with one or more of the following IAM technologies: Saviynt, Clear Skye, SailPoint, CyberArk, Entra, OneIdentity, BeyondTrust, Okta, Ping, ForgeRock. Project management experience on IAM solution deployments (waterfall and/or agile). IAM controls governance frameworks over processes, controls, organisation and infrastructure. Ideally, you'll also have IAM business analysis experience. IAM assessment, strategy and roadmap development experience. Design experience for IAM solutions on client transformations. Key sector experience in Financial Services (Banking, Payments, Insurance, Wealth and Asset Management, Financial Market Infrastructure). Experience managing and coaching others in the development and delivery of complex client solutions and/or proposition development. What we look for Core consulting skills: Advanced data and evidence management, client management on remediation programmes, driving innovation and continuous improvement. Technical skills: Strong technical insight, practical knowledge and specialist capability. Market/Sector knowledge: Demonstrable market/sector expertise in your field. Versatility: Proven ability to adapt and learn in an innovative environment. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy . click apply for full job details
Apr 06, 2026
Full time
Director - Identity Access Management - Cyber 1 Location: London Other locations: Primary Location Only Date: Apr 1, 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Director - Identity Access Management (IAM) - Financial Services (FS) - UK - London You are required to be onsite 3 times per week in our Canary Wharf office, London Want to be part of an already market leading Cyber Practice? EY are looking for an IAM Cyber Director to help drive and shape the next wave in our development. Are you up for the challenge? Cyber security and its related challenges are a rapidly growing field. As such, the opportunities for careers in cyber security are also growing. Securing an organisation against cyber threats is a business priority to enable growth and successful digital transformation and we are at the heart of many of these conversations and projects.EY is rapidly expanding its cyber security consulting practice to further support these exiting opportunities The financial services industry is currently undergoing a period of unparalleled change. Since the financial crisis, banks and financial institutions have been subjected to more stringent regulations, increased supervision and overall global economic instability. These changes have not come without a cost and has made these institutions re-evaluate the way they have been doing business traditionally. Moreover, the proliferation of technological advances including disruptive technologies and digital are compounding the pressures of maintaining competitiveness, being adaptable and increasing profit margins. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity At Director level, a large proportion of your time will be meeting with senior stakeholders of leading UK businesses (70%). You'll also be responsible for managing teams and delivering high quality work (30%). You will need to proactively identify opportunities, build strong relationships with clients and become their trusted advisor through the delivery of high quality cyber programmes. You will help clients with vary levels of cyber maturity through their entire journey, from assessing and advising, to designing and building transformation programmes and specific security solutions, to implementing and also managing security solutions, often alongside selected market leading vendors. EY is seeking highly experienced team members who can review, design and deliver Cyber Identity and Access Management (IAM) services, have built a market presence and strong network of clients, and have proven track record of selling and delivering large complex projects in Financial Services (FS). You will take a leadership position in driving EY's cyber security and IAM capabilities. You will also take a supporting role in building out EYs IAM cyber services, working with alliance partners and advising clients on current market trends. The role will see you providing specialist advice as part of large multi-discipline EY engagement teams working on the likes of cyber transformation and migration, leading specific security engagements advising on the adoption of secure architecture blueprints, secure software engineering practices, or optimising cyber defence operations. You will work with colleagues in the UK and globally to develop new and innovative IAM security solutions and specific industry propositions that solve client problems/issues and integrate with their overall IT delivery and support strategy. You will also have opportunities to work across multiple aspects of Cyber, Technology and business solutions. Your key responsibilities Your responsibilities will include but are not limited to: Own and drive the IAM proposition, go to market initiatives and client and vendor relationship. Achieve personal sales, revenue and chargeability targets while supporting the team's targets. Demostrate business acumen, ability to convert a hot topic into a sale and support Partners in the day to day activities. Lead a portfolio of IAM engagements with our clients, responsible for overall quality of deliverables, engagements including meeting time and budget targets. Work with prospective clients to agree, scope and plan the delivery phase of engagements. Lead our relationships with IAM alliance partners to drive collaboration and sales opportunities. Lead the enhancement and development of an IAM strategy for the FS sector by working in collaboration with the leadership of the FS cyber security business, IAM capability and our alliance partners. Develop team members by sharing knowledge, mentoring and coaching them and leading by example. Skills and attributes for success Commercially aware and with industry relationships that will enable achievement of revenue in the region of £2million+. Be a good communicator with the ability to contribute assuredly to IAM business and technical security discussions with peers. Be a team player who is not only looking to enhance their own career but recognises the value of teamwork, facilitating and encouraging collaboration amongst team members, and is capable of motivating teams to maximise performance. Take a practical approach to solving issues and gaining client agreement. Be able to analyse complex problems and to deliver insightful, practical and sustainable solutions. Be confident and effective in recognising and managing potential issues during client assignments. Structure and manage projects which meet client expectations and mitigate any risks or issues. To qualify for the role you must have: Exposure across one or more of the following: Prior Director level experience leading client engagements and meeting sales objectives. Big 4 background or comparable consulting/advisory experience or working in C-suite CIO/CISO positions who have prior consulting experience with experience of business development across leading UK organisations. Identity Governance, Access Management, Privileged Access Management, Consumer Identity, and Cloud Identity. Worked with one or more of the following IAM technologies: Saviynt, Clear Skye, SailPoint, CyberArk, Entra, OneIdentity, BeyondTrust, Okta, Ping, ForgeRock. Project management experience on IAM solution deployments (waterfall and/or agile). IAM controls governance frameworks over processes, controls, organisation and infrastructure. Ideally, you'll also have IAM business analysis experience. IAM assessment, strategy and roadmap development experience. Design experience for IAM solutions on client transformations. Key sector experience in Financial Services (Banking, Payments, Insurance, Wealth and Asset Management, Financial Market Infrastructure). Experience managing and coaching others in the development and delivery of complex client solutions and/or proposition development. What we look for Core consulting skills: Advanced data and evidence management, client management on remediation programmes, driving innovation and continuous improvement. Technical skills: Strong technical insight, practical knowledge and specialist capability. Market/Sector knowledge: Demonstrable market/sector expertise in your field. Versatility: Proven ability to adapt and learn in an innovative environment. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy . click apply for full job details
Cognizant
Consulting Manager, London Market Insurance
Cognizant
Cognizant Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 350,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Role Overview The London Market Business Analyst will be a part of Cognizant's Insurance practice, with a specific focus on London Market transformation. As a part of this role, he/she brings deep P&C expertise with a focus on Speciality Insurance, having in-depth understanding of London Market business processes, strong client advisory skills, and the ability to shape and deliver strategic consulting engagements. The role combines thought leadership, and hands on client delivery. Key Responsibilities Domain Leadership & Thought Leadership Serve as the primary subject matter expert for London Market across the practice. Advise on London Market specific practices, including Lloyd's Syndicate operations, Delegated Authority, Open Market, and Reinsurance. Having an extensive knowledge of Coverholders and MGA business. Develop and articulate Cognizant's point of view on industry trends, regulatory changes, digital transformation, and operational modernisation. Create thought leadership assets (whitepapers, frameworks, maturity models, solution accelerators). Consulting Delivery & Advisory Support strategic consulting engagements such as: Platform modernisation and migration Product simplification and rationalisation Customer journey redesign Regulatory and compliance transformation Operational excellence and automation Required Experience & Skills Domain Expertise Strong experience in Commercial and Speciality Insurance with a focus on London Market, ideally across multiple areas such as policy administration, claims, underwriting, actuarial processes, distribution, or customer service. Good understanding of UK and EU regulatory landscape. Understanding of the interaction between brokers, Lloyd's syndicates, and company markets. Have an in depth understanding of risk placement, pricing of various risk classes written through Lloyds. Understand the Lloyds Application landscape and understand the SaaS apps that are used by Brokers, MGAs and Carriers to drive Lloyds related business processes. Implementation experience of Underwriting Workbench Implementation will be a plus. Understanding of pricing related data models for Lloyds based risk classes viz. Property, Political Violence, Marine & Hull, Cargo etc. Exposure to SaaS based platforms used by brokers and carriers in supporting London Market related processes. Detailed knowledge of the London Market's modernization initiatives, including the adoption of AI driven initiatives, digital processing, Core Data Records (CDR), and ACORD standards. Consulting & Leadership Ability to lead complex transformation programmes and multi disciplinary teams. Strong executive presence and communication skills. Demonstrated ability to influence senior stakeholders and drive strategic outcomes. Ability to support AI driven transformation programs from ideation to implementation of AI driven insurance use cases based on Lloyds based processes for brokers, carriers and MGAs. Business Development Experience supporting sales cycles, shaping proposals, and contributing to revenue growth. Ability to translate client challenges into structured consulting solutions. Other Skills Strategic thinker with strong analytical and problem solving skills. Comfortable working in a fast paced, growth oriented consulting environment. Collaborative mindset with the ability to work across practice, delivery, and account teams. Contribution to Development of Practice Support practice management activities such as proposition or solution pertaining to London Market related processes. Development, community & communications, sales & operations management. Contribute to Insurance practice by thought provoking 'points of view'. Preferred Qualifications Degree in Business, Finance, Statistics or related field. Professional certifications (e.g., London Market related certifications, CII, PMI, PMP, Lean Six Sigma) are a plus. Experience working with global delivery models and offshore teams. Why Join Cognizant Opportunity to shape and grow a strategic portfolio in London Markets within a global consulting organisation. Work with leading insurers on high impact transformation programmes. Access to Cognizant's global ecosystem of technology, digital, and industry experts. A culture that values innovation, collaboration, and continuous learning. Location London, UK.
Apr 05, 2026
Full time
Cognizant Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 350,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Role Overview The London Market Business Analyst will be a part of Cognizant's Insurance practice, with a specific focus on London Market transformation. As a part of this role, he/she brings deep P&C expertise with a focus on Speciality Insurance, having in-depth understanding of London Market business processes, strong client advisory skills, and the ability to shape and deliver strategic consulting engagements. The role combines thought leadership, and hands on client delivery. Key Responsibilities Domain Leadership & Thought Leadership Serve as the primary subject matter expert for London Market across the practice. Advise on London Market specific practices, including Lloyd's Syndicate operations, Delegated Authority, Open Market, and Reinsurance. Having an extensive knowledge of Coverholders and MGA business. Develop and articulate Cognizant's point of view on industry trends, regulatory changes, digital transformation, and operational modernisation. Create thought leadership assets (whitepapers, frameworks, maturity models, solution accelerators). Consulting Delivery & Advisory Support strategic consulting engagements such as: Platform modernisation and migration Product simplification and rationalisation Customer journey redesign Regulatory and compliance transformation Operational excellence and automation Required Experience & Skills Domain Expertise Strong experience in Commercial and Speciality Insurance with a focus on London Market, ideally across multiple areas such as policy administration, claims, underwriting, actuarial processes, distribution, or customer service. Good understanding of UK and EU regulatory landscape. Understanding of the interaction between brokers, Lloyd's syndicates, and company markets. Have an in depth understanding of risk placement, pricing of various risk classes written through Lloyds. Understand the Lloyds Application landscape and understand the SaaS apps that are used by Brokers, MGAs and Carriers to drive Lloyds related business processes. Implementation experience of Underwriting Workbench Implementation will be a plus. Understanding of pricing related data models for Lloyds based risk classes viz. Property, Political Violence, Marine & Hull, Cargo etc. Exposure to SaaS based platforms used by brokers and carriers in supporting London Market related processes. Detailed knowledge of the London Market's modernization initiatives, including the adoption of AI driven initiatives, digital processing, Core Data Records (CDR), and ACORD standards. Consulting & Leadership Ability to lead complex transformation programmes and multi disciplinary teams. Strong executive presence and communication skills. Demonstrated ability to influence senior stakeholders and drive strategic outcomes. Ability to support AI driven transformation programs from ideation to implementation of AI driven insurance use cases based on Lloyds based processes for brokers, carriers and MGAs. Business Development Experience supporting sales cycles, shaping proposals, and contributing to revenue growth. Ability to translate client challenges into structured consulting solutions. Other Skills Strategic thinker with strong analytical and problem solving skills. Comfortable working in a fast paced, growth oriented consulting environment. Collaborative mindset with the ability to work across practice, delivery, and account teams. Contribution to Development of Practice Support practice management activities such as proposition or solution pertaining to London Market related processes. Development, community & communications, sales & operations management. Contribute to Insurance practice by thought provoking 'points of view'. Preferred Qualifications Degree in Business, Finance, Statistics or related field. Professional certifications (e.g., London Market related certifications, CII, PMI, PMP, Lean Six Sigma) are a plus. Experience working with global delivery models and offshore teams. Why Join Cognizant Opportunity to shape and grow a strategic portfolio in London Markets within a global consulting organisation. Work with leading insurers on high impact transformation programmes. Access to Cognizant's global ecosystem of technology, digital, and industry experts. A culture that values innovation, collaboration, and continuous learning. Location London, UK.
Payroll Partner
Airwallex
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. Looking for a Global Payroll Partner with experience in providing strategic direction to business and leading a team to work towards payroll operations, implementations /system improvements/ cost reduction, advisory, service delivery, control framework, stakeholder management, to shape long term payroll capabilities and contribution to the overall organizational mission. Our UK team is growing, we are currently 110+ employees, working in a hybrid work environment with a minimum of 3 days per week in our London House, Holborn. Global Payroll Operations: Manage global payroll operations, including ensuring accurate and efficient payroll processing, compliance with region specific securities regulations and employment tax requirements, reconciliations, month end/year end close procedures. Review and automate employee separation calculations templates for redundancies, resignations, terminations (Employee Termination Payments). Provided in depth analysis and insights on global payroll data, that can be used by Finance/HR to forecast/understand trends in employee costs. Identify and implement improvements to Payroll processes and sub processes. Provide advice and education to employees in relation to pay issues, award changes, new policies etc., resolving any payroll enquiries in a professional manner. Partner with legal and HR to drive implementation of new entity set up and "Employment of Record" services as part of international expansion efforts. Resolving employee/stakeholder queries raised via JIRA/slack channels. Developing process payroll knowledge repository in the form of documents, FAQs, response templates. Familiar with private equity, RSU, ESOP schemes and reporting requirements. Drive process improvements to enhance efficiency, accuracy, and employee experience in payroll operations. Global Payroll System Management: Lead the implementation of a single & unified global payroll solution for each entity in the organization. Maximize payroll data and workflow automations by leveraging system integrations capabilities of the payroll system. Support the evolution of payroll systems and tools to ensure effective optimisation and best practice procedures are implemented and executed. What we are looking for: Bachelor's degree in Accounting, Business Administration, Human Resources, or a related field preferred Minimum 5 years of regional experience working in end to end payroll processing Self motivated individual with the ability to work independently and as part of a team, with excellent time management and organizational skills. Familiarity with payroll vendor management, and HRIS/payroll integration projects. Attention to detail and accuracy, with the ability to handle confidential and sensitive information securely. Demonstrated problem solving skills and ability to identify and resolve payroll discrepancies and issues. Strong analytical and numerical skills, with the ability to analyze data and generate meaningful reports for management. Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal stakeholders at all levels. Proven ability to adapt and thrive in a fast paced, high growth environment. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers, or any form of payment during the application or interview process. All official communication will come from an email address. Please apply only through careers.or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Apr 05, 2026
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. Looking for a Global Payroll Partner with experience in providing strategic direction to business and leading a team to work towards payroll operations, implementations /system improvements/ cost reduction, advisory, service delivery, control framework, stakeholder management, to shape long term payroll capabilities and contribution to the overall organizational mission. Our UK team is growing, we are currently 110+ employees, working in a hybrid work environment with a minimum of 3 days per week in our London House, Holborn. Global Payroll Operations: Manage global payroll operations, including ensuring accurate and efficient payroll processing, compliance with region specific securities regulations and employment tax requirements, reconciliations, month end/year end close procedures. Review and automate employee separation calculations templates for redundancies, resignations, terminations (Employee Termination Payments). Provided in depth analysis and insights on global payroll data, that can be used by Finance/HR to forecast/understand trends in employee costs. Identify and implement improvements to Payroll processes and sub processes. Provide advice and education to employees in relation to pay issues, award changes, new policies etc., resolving any payroll enquiries in a professional manner. Partner with legal and HR to drive implementation of new entity set up and "Employment of Record" services as part of international expansion efforts. Resolving employee/stakeholder queries raised via JIRA/slack channels. Developing process payroll knowledge repository in the form of documents, FAQs, response templates. Familiar with private equity, RSU, ESOP schemes and reporting requirements. Drive process improvements to enhance efficiency, accuracy, and employee experience in payroll operations. Global Payroll System Management: Lead the implementation of a single & unified global payroll solution for each entity in the organization. Maximize payroll data and workflow automations by leveraging system integrations capabilities of the payroll system. Support the evolution of payroll systems and tools to ensure effective optimisation and best practice procedures are implemented and executed. What we are looking for: Bachelor's degree in Accounting, Business Administration, Human Resources, or a related field preferred Minimum 5 years of regional experience working in end to end payroll processing Self motivated individual with the ability to work independently and as part of a team, with excellent time management and organizational skills. Familiarity with payroll vendor management, and HRIS/payroll integration projects. Attention to detail and accuracy, with the ability to handle confidential and sensitive information securely. Demonstrated problem solving skills and ability to identify and resolve payroll discrepancies and issues. Strong analytical and numerical skills, with the ability to analyze data and generate meaningful reports for management. Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal stakeholders at all levels. Proven ability to adapt and thrive in a fast paced, high growth environment. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers, or any form of payment during the application or interview process. All official communication will come from an email address. Please apply only through careers.or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Solution Consulting Manager
Genesys Cloud Services, Inc.
Solution Consulting Manager page is loaded Solution Consulting Managerlocations: London (Flexible)time type: Full timeposted on: Posted 6 Days Agojob requisition id: JR109228Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Manager, Solutions Consulting - United Kingdom & Ireland (UKI) As the Manager of Solutions Consulting for UKI , you will play a key role in driving sales success by leading and supporting a talented team of Solution Consultants. You'll help shape our regional strategy, ensure technical excellence throughout the sales cycle, and work closely with Sales, Customer Success, Product, and Marketing teams to deliver real impact for our customers and partners. What You'll Do Lead, coach, and develop a team of Solution Consultants, fostering collaboration, accountability, and continuous growth. Support Sales and regional leadership in defining and executing go-to-market plans that align with business priorities and customer needs. Guide customer conversations with technical and business insight, helping the team design and present solutions that demonstrate clear value and differentiation. Build strong relationships with customers, partners, and internal stakeholders, acting as a trusted advisor in key opportunities. Ensure quality and consistency in solution design, proposals, and demonstrations to drive customer confidence and win rates. Encourage innovation and best practice sharing , helping the team improve processes, tools, and approaches across the sales cycle. Stay informed on industry trends, competitive developments, and emerging technologies to keep the team and customers ahead of the curve. Qualifications Bachelor's degree in a relevant technical field or equivalent experience. 5+ years of experience in Solutions Consulting, Presales, or Technical Sales , ideally within SaaS, AI, or CX environments. Demonstrated success leading or mentoring technical teams. Strong understanding of AI, CCaaS, Customer Experience, and Digital Engagement domains. Excellent communication and storytelling skills, able to simplify complex concepts for different audiences. Collaborative, proactive, and results-driven, with strong problem-solving abilities. Comfortable working in a fast-paced, matrixed environment. Proficient in relevant enterprise tools and CRM systems. a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Apr 05, 2026
Full time
Solution Consulting Manager page is loaded Solution Consulting Managerlocations: London (Flexible)time type: Full timeposted on: Posted 6 Days Agojob requisition id: JR109228Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Manager, Solutions Consulting - United Kingdom & Ireland (UKI) As the Manager of Solutions Consulting for UKI , you will play a key role in driving sales success by leading and supporting a talented team of Solution Consultants. You'll help shape our regional strategy, ensure technical excellence throughout the sales cycle, and work closely with Sales, Customer Success, Product, and Marketing teams to deliver real impact for our customers and partners. What You'll Do Lead, coach, and develop a team of Solution Consultants, fostering collaboration, accountability, and continuous growth. Support Sales and regional leadership in defining and executing go-to-market plans that align with business priorities and customer needs. Guide customer conversations with technical and business insight, helping the team design and present solutions that demonstrate clear value and differentiation. Build strong relationships with customers, partners, and internal stakeholders, acting as a trusted advisor in key opportunities. Ensure quality and consistency in solution design, proposals, and demonstrations to drive customer confidence and win rates. Encourage innovation and best practice sharing , helping the team improve processes, tools, and approaches across the sales cycle. Stay informed on industry trends, competitive developments, and emerging technologies to keep the team and customers ahead of the curve. Qualifications Bachelor's degree in a relevant technical field or equivalent experience. 5+ years of experience in Solutions Consulting, Presales, or Technical Sales , ideally within SaaS, AI, or CX environments. Demonstrated success leading or mentoring technical teams. Strong understanding of AI, CCaaS, Customer Experience, and Digital Engagement domains. Excellent communication and storytelling skills, able to simplify complex concepts for different audiences. Collaborative, proactive, and results-driven, with strong problem-solving abilities. Comfortable working in a fast-paced, matrixed environment. Proficient in relevant enterprise tools and CRM systems. a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Customer Success Manager, Tres
P2P
What You'll Do Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from TRES platform. As a trusted advisor, you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes. You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customer's success - ultimately driving growth and securing the renewal. Responsibilities Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors. Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions. Work closely with Sales to provide insights to customers about applicability of new features in TRES and identify additional business use-cases. Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption. Translate customer product usage data into actionable advice for customers. Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners. Provide customer's contract utilization pacing in regular account Health Checks towards renewal. Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins. Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options. Work cross-departmentally to find business outcomes-oriented solutions to complex scenarios and integration issues. Strong knowledge of Customer Success best practices with experience defining processes to promote adoption. Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations. Continuously drive communication and customer advocacy to ensure an orchestrated customer experience. Work transparently to surface customer problems and allow others to participate in solving them. Required Skills Bachelor's degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts Advanced project management experience & skills Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers Ability to manage executive relationships and discussions Excellent moderation and communication skills Extensive experience within a technical or account management area Solid understanding of crypto markets, wallets, blockchain explorers, and DeFi protocols Background in accounting, finance, tax, or related fields - CPA or similar certifications are a plus Experience working with crypto transaction data, reconciliation tools, or tax/reporting platforms Performance Indicators Gross dollar renewal rate (GDR) and Net Dollar retention (NDR) ARR growth (upsell & expansion opportunities with high win rate) Platform adoption and usage Churn and contraction rate Customer satisfaction Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here.
Apr 04, 2026
Full time
What You'll Do Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from TRES platform. As a trusted advisor, you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes. You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customer's success - ultimately driving growth and securing the renewal. Responsibilities Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors. Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions. Work closely with Sales to provide insights to customers about applicability of new features in TRES and identify additional business use-cases. Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption. Translate customer product usage data into actionable advice for customers. Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners. Provide customer's contract utilization pacing in regular account Health Checks towards renewal. Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins. Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options. Work cross-departmentally to find business outcomes-oriented solutions to complex scenarios and integration issues. Strong knowledge of Customer Success best practices with experience defining processes to promote adoption. Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations. Continuously drive communication and customer advocacy to ensure an orchestrated customer experience. Work transparently to surface customer problems and allow others to participate in solving them. Required Skills Bachelor's degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts Advanced project management experience & skills Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers Ability to manage executive relationships and discussions Excellent moderation and communication skills Extensive experience within a technical or account management area Solid understanding of crypto markets, wallets, blockchain explorers, and DeFi protocols Background in accounting, finance, tax, or related fields - CPA or similar certifications are a plus Experience working with crypto transaction data, reconciliation tools, or tax/reporting platforms Performance Indicators Gross dollar renewal rate (GDR) and Net Dollar retention (NDR) ARR growth (upsell & expansion opportunities with high win rate) Platform adoption and usage Churn and contraction rate Customer satisfaction Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here.
Principal Managing Partner
Workday, Inc.
Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team The Principal Managing Partner is a trusted advisor and executive liaison, dedicated to cultivating deep and long term relationships with Workday's most strategic clients. This role orchestrates a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success. About the Role The individual will lead and coordinate Workday's efforts across all lines of business (Sales, Pre-Sales, Services, Marketing, Product Management) orchestrating all Workday parties around a single, clearly articulated, three-year account/opportunity strategyTo achieve success, this professional will ensure three critical elements are in place:A customer validated multi-year engagement roadmap Account & Opportunity Strategy Annual PlanThis person will assist in all phases of the life cycle (pre-sales, initial deployment and production) executing against the agreed governance model, which includes assigned Executive Sponsors at each phase. What You'll Be Doing Nurture C-level Relationships: Foster strong, authentic connections with key C-level executives, understanding their strategic vision and encouraging trust. Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success. Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives and improves Workday's value proposition. Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience. Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment. Uncover Growth Opportunities: Proactively identify expansion opportunities by deeply understanding the client's evolving needs and showcasing Workday's solutions. Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into Workday's product roadmap. Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness. Key Objectives Cultivate deep and enduring relationships with C-level executives and their direct reports at key accounts. Craft and implement strategic roadmaps that drive customer success and Workday growth. Foster a culture of proactive customer advocacy and outstanding service delivery. Expand Workday's footprint within accounts through strategic upsell and cross-sell opportunities. Position Workday as a trusted strategic partner and innovation collaborator. Drive customer self-sufficiency by ensuring a customer understands how to engage with our Customer Experience organization and use the features of their Workday Success Plan Engage the appropriate workmates to support account planning and feature adoption strategies About You Basic Qualifications 8+ years' experience of large account management, leading both account and delivery teams for software vendors or global SIs. 5+ years of experience in consulting or professional services, preferably with enterprise software solutions. Proven track record of building and maintaining strong C-level relationships. Other Qualifications Demonstrated success in driving customer happiness and achieving revenue growth. Ability to articulate sophisticated ideas clearly and persuasively. Ability to handle / prioritise multiple customer demands balancing customer happiness with revenue and profitability targets Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organisation Experience implementing Workday is preferable. Fluency in English is essential. Fluency in German is essential if based in Germany Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support.Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the , and , by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities,
Apr 04, 2026
Full time
Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team The Principal Managing Partner is a trusted advisor and executive liaison, dedicated to cultivating deep and long term relationships with Workday's most strategic clients. This role orchestrates a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success. About the Role The individual will lead and coordinate Workday's efforts across all lines of business (Sales, Pre-Sales, Services, Marketing, Product Management) orchestrating all Workday parties around a single, clearly articulated, three-year account/opportunity strategyTo achieve success, this professional will ensure three critical elements are in place:A customer validated multi-year engagement roadmap Account & Opportunity Strategy Annual PlanThis person will assist in all phases of the life cycle (pre-sales, initial deployment and production) executing against the agreed governance model, which includes assigned Executive Sponsors at each phase. What You'll Be Doing Nurture C-level Relationships: Foster strong, authentic connections with key C-level executives, understanding their strategic vision and encouraging trust. Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success. Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives and improves Workday's value proposition. Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience. Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment. Uncover Growth Opportunities: Proactively identify expansion opportunities by deeply understanding the client's evolving needs and showcasing Workday's solutions. Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into Workday's product roadmap. Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness. Key Objectives Cultivate deep and enduring relationships with C-level executives and their direct reports at key accounts. Craft and implement strategic roadmaps that drive customer success and Workday growth. Foster a culture of proactive customer advocacy and outstanding service delivery. Expand Workday's footprint within accounts through strategic upsell and cross-sell opportunities. Position Workday as a trusted strategic partner and innovation collaborator. Drive customer self-sufficiency by ensuring a customer understands how to engage with our Customer Experience organization and use the features of their Workday Success Plan Engage the appropriate workmates to support account planning and feature adoption strategies About You Basic Qualifications 8+ years' experience of large account management, leading both account and delivery teams for software vendors or global SIs. 5+ years of experience in consulting or professional services, preferably with enterprise software solutions. Proven track record of building and maintaining strong C-level relationships. Other Qualifications Demonstrated success in driving customer happiness and achieving revenue growth. Ability to articulate sophisticated ideas clearly and persuasively. Ability to handle / prioritise multiple customer demands balancing customer happiness with revenue and profitability targets Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organisation Experience implementing Workday is preferable. Fluency in English is essential. Fluency in German is essential if based in Germany Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support.Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the , and , by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities,
K3 Capital Group Ltd
Corporate Business Sales Executive - Remote
K3 Capital Group Ltd Bolton, Lancashire
KBS Corporate, part of the K3 Advisory Group, is a recognised advisor in company sale services, offering guidance and advisory services to SME's. As one of the UK's most active dealmakers, KBS Corporate regularly tops industry league tables and is seen as one of the leaders in its field. Our success is powered by our exceptional team, and we're currently looking for talented individuals to join our dynamic Sales Team. The Role Our Corporate Business Sales Executives play a pivotal part in the success of our business. Your role will involve making outbound B2B calls, directly connecting with small business Company Owners. Your knack for building relationships and fostering rapport will shine as you discuss the possibility of selling their business. Key Responsibilities: Initiate meaningful conversations with potential clients Working from our comprehensive inhouse CRM system Arranging appointments for Corporate Directors once a Business Owner expresses interest in taking the conversation further Deliver top-notch service with empathy, diligence, and speed, ensuring an impeccable customer experience What we're looking for At least 1-2 years prior Sales experience (B2B or B2C) Able to build and develop excellent relationships with Clients You will be a be a strong closer - knowing how to spot 'buying signs' Proven track record of exceeding targets and enjoy working within a fast paced sales driven environment Self-motivated, professional and a team player Last (but by no means least) you will have bags of energy, an enthusiastic approach and the desire to be the best! Benefits Competitive Salary and Bonus Structure. Basic salary starts at £26k-30k, realistic OTE £40k, uncapped commission structure. Top Performer £60k! Executive Level Programme - Want to add 1k to your salary every 3 months? You can here! Top hitters can achieve a 32k salary through consistent performance. Collaborative and fun culture. Daily, weekly & monthly incentives (including early finishes and prizes) Team nights - Fazenda and Flight Club? The Ivy and trips to the Races? We like to celebrate our hard work & success! Genuine opportunities for career progression within our fast-growing organisation In house learning, training, and ongoing development 28 Days Holiday (Inc Bank Holidays) Charity Events Great work like balance - You'll be working 8.30am-5.30pm Monday to Thursday, and we finish at 3pm on Fridays! No evenings or weekends Christmas Event and shutdown period This is your chance to step into a sales role that's unlike any other. Don't miss out on this chance to be a part of our extraordinary team!
Apr 04, 2026
Full time
KBS Corporate, part of the K3 Advisory Group, is a recognised advisor in company sale services, offering guidance and advisory services to SME's. As one of the UK's most active dealmakers, KBS Corporate regularly tops industry league tables and is seen as one of the leaders in its field. Our success is powered by our exceptional team, and we're currently looking for talented individuals to join our dynamic Sales Team. The Role Our Corporate Business Sales Executives play a pivotal part in the success of our business. Your role will involve making outbound B2B calls, directly connecting with small business Company Owners. Your knack for building relationships and fostering rapport will shine as you discuss the possibility of selling their business. Key Responsibilities: Initiate meaningful conversations with potential clients Working from our comprehensive inhouse CRM system Arranging appointments for Corporate Directors once a Business Owner expresses interest in taking the conversation further Deliver top-notch service with empathy, diligence, and speed, ensuring an impeccable customer experience What we're looking for At least 1-2 years prior Sales experience (B2B or B2C) Able to build and develop excellent relationships with Clients You will be a be a strong closer - knowing how to spot 'buying signs' Proven track record of exceeding targets and enjoy working within a fast paced sales driven environment Self-motivated, professional and a team player Last (but by no means least) you will have bags of energy, an enthusiastic approach and the desire to be the best! Benefits Competitive Salary and Bonus Structure. Basic salary starts at £26k-30k, realistic OTE £40k, uncapped commission structure. Top Performer £60k! Executive Level Programme - Want to add 1k to your salary every 3 months? You can here! Top hitters can achieve a 32k salary through consistent performance. Collaborative and fun culture. Daily, weekly & monthly incentives (including early finishes and prizes) Team nights - Fazenda and Flight Club? The Ivy and trips to the Races? We like to celebrate our hard work & success! Genuine opportunities for career progression within our fast-growing organisation In house learning, training, and ongoing development 28 Days Holiday (Inc Bank Holidays) Charity Events Great work like balance - You'll be working 8.30am-5.30pm Monday to Thursday, and we finish at 3pm on Fridays! No evenings or weekends Christmas Event and shutdown period This is your chance to step into a sales role that's unlike any other. Don't miss out on this chance to be a part of our extraordinary team!
G2 Legal Limited
Conveyancer
G2 Legal Limited Chesterfield, Derbyshire
Residential Conveyancing Fee Earner Location: Chesterfield Salary: Competitive, DOE Employment Type: Full-time, Permanent We are seeking an ambitious and career-minded Residential Conveyancing Fee Earner to join a busy and growing residential property team in Chesterfield. This is an excellent opportunity for a motivated Conveyancer to manage their own caseload while supporting the development and growth of the department. The Role: You will handle a wide range of residential property transactions while contributing to the marketing and development of the team's services. Working within a supportive and professional environment, you will have access to a varied caseload and opportunities to progress your career. Key Responsibilities: Manage a mixed caseload including sales, purchases, re-mortgages, new builds, freehold and leasehold properties and registered/unregistered titles Handle shared ownership, right-to-buy, transfers of equity and assents/severances of joint tenancies Deliver excellent client care and liaise with clients, estate agents, lenders and third-party advisors Use the firm's case management system to maintain accurate records and ensure compliance Contribute to team development and assist with supervising colleagues where needed About You: Minimum of 2+ years residential conveyancing experience , ideally in a busy, fast-moving department Strong communication and IT skills, particularly in client-facing situations Confident handling a variety of conveyancing matters independently Proactive, results-focused and able to work effectively as part of a team Networking skills and the ability to develop strong professional relationships What's on Offer? Competitive salary, based on experience Recognition and achievement awards Pension scheme with employer contributions Generous holiday entitlement, including a day off for your birthday CPD and professional development support Genuine career progression opportunities within a growing practice Friendly, supportive office culture with a strong work-life balance Centrally located Chesterfield office with excellent road and rail links If you are an experienced Residential Conveyancer looking to join a supportive and progressive team, we would love to hear from you. Send your CV to Steven Wade at G2 Legal or call for a confidential discussion.
Apr 03, 2026
Full time
Residential Conveyancing Fee Earner Location: Chesterfield Salary: Competitive, DOE Employment Type: Full-time, Permanent We are seeking an ambitious and career-minded Residential Conveyancing Fee Earner to join a busy and growing residential property team in Chesterfield. This is an excellent opportunity for a motivated Conveyancer to manage their own caseload while supporting the development and growth of the department. The Role: You will handle a wide range of residential property transactions while contributing to the marketing and development of the team's services. Working within a supportive and professional environment, you will have access to a varied caseload and opportunities to progress your career. Key Responsibilities: Manage a mixed caseload including sales, purchases, re-mortgages, new builds, freehold and leasehold properties and registered/unregistered titles Handle shared ownership, right-to-buy, transfers of equity and assents/severances of joint tenancies Deliver excellent client care and liaise with clients, estate agents, lenders and third-party advisors Use the firm's case management system to maintain accurate records and ensure compliance Contribute to team development and assist with supervising colleagues where needed About You: Minimum of 2+ years residential conveyancing experience , ideally in a busy, fast-moving department Strong communication and IT skills, particularly in client-facing situations Confident handling a variety of conveyancing matters independently Proactive, results-focused and able to work effectively as part of a team Networking skills and the ability to develop strong professional relationships What's on Offer? Competitive salary, based on experience Recognition and achievement awards Pension scheme with employer contributions Generous holiday entitlement, including a day off for your birthday CPD and professional development support Genuine career progression opportunities within a growing practice Friendly, supportive office culture with a strong work-life balance Centrally located Chesterfield office with excellent road and rail links If you are an experienced Residential Conveyancer looking to join a supportive and progressive team, we would love to hear from you. Send your CV to Steven Wade at G2 Legal or call for a confidential discussion.
Senior Enterprise Account Executive
SafetyCulture
Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fuelled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. We are seeking an experienced and dynamic Senior Enterprise Account Executive focused on Manufacturing with a proven track record in outbound, new business sales to join our team. This pivotal role combines industry expertise with strategic collaboration to drive pipeline growth and revenue generation. You'll be at the forefront of engaging with major Manufacturing organisations, acting as a strategic advisor who understands both the technical landscape and operational realities of the shop floor. You'll source and progress untapped opportunities, build executive level relationships, and deliver tailored SaaS solutions that transform the way Manufacturing works. This is your chance to make a measurable impact-not just on our business, but on the future of an industry. How you will spend your time: Lead the end to end sales process, from strategic prospecting to closing, with a focus on acquiring new Manufacturing customers. This role will have a heavy focus on new logo acquisition into a highly targeted ICP territory of customers and prospects. Build and expand executive relationships in the Manufacturing sector, gaining deep insights into customer operations, compliance needs, and safety goals. Uncover and drive new revenue opportunities across Manufacturing verticals through targeted outbound strategies. Represent SafetyCulture at Manufacturing trade shows, industry conferences, and customer events-bringing our vision to life through thought leadership. Conduct tailored, high impact demos and create customer proposals that align SafetyCulture's platform to the operational challenges of your Manufacturing prospects. Collaborate cross functionally with Product, Customer Success, and Marketing to shape account strategy and ensure a world class onboarding experience. Serve as the voice of the Manufacturing customer-feeding insights back to internal teams to influence product roadmap and innovation. Maintain accurate forecasting and CRM hygiene using Salesforce. About you: We're looking for an experienced SaaS sales expert to grow what is one of the priority industries for the company. This is a new role reporting to the Director of Named Account Sales. Proven success in SaaS sales, with a strong preference for those who've sold into Manufacturing industrial, or operational environments. Experience managing full cycle sales with large, complex deals, including C suite engagement and multi stakeholder negotiations. Self starter capable of outbound prospecting and demand creation into a specific target ideal customer profile and industry. A strategic, consultative sales approach with the ability to deeply understand Manufacturing specific workflows, pain points, and compliance pressures. Comfort with outbound prospecting and driving pipeline creation in greenfield accounts. Excellent communication, presentation, and interpersonal skills - you know how to make complexity simple and value obvious. Proven ability to gain access to and influence C Level executives and other key influencers and decision makers. Ability to thrive in a collaborative, fast moving team environment where customer impact comes first. A proven ability to build and present tailored solutions to senior decision makers across all areas of the sales process. At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; Access to professional and personal training and development opportunities;Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt global offsite We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via YouTube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Apr 02, 2026
Full time
Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fuelled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. We are seeking an experienced and dynamic Senior Enterprise Account Executive focused on Manufacturing with a proven track record in outbound, new business sales to join our team. This pivotal role combines industry expertise with strategic collaboration to drive pipeline growth and revenue generation. You'll be at the forefront of engaging with major Manufacturing organisations, acting as a strategic advisor who understands both the technical landscape and operational realities of the shop floor. You'll source and progress untapped opportunities, build executive level relationships, and deliver tailored SaaS solutions that transform the way Manufacturing works. This is your chance to make a measurable impact-not just on our business, but on the future of an industry. How you will spend your time: Lead the end to end sales process, from strategic prospecting to closing, with a focus on acquiring new Manufacturing customers. This role will have a heavy focus on new logo acquisition into a highly targeted ICP territory of customers and prospects. Build and expand executive relationships in the Manufacturing sector, gaining deep insights into customer operations, compliance needs, and safety goals. Uncover and drive new revenue opportunities across Manufacturing verticals through targeted outbound strategies. Represent SafetyCulture at Manufacturing trade shows, industry conferences, and customer events-bringing our vision to life through thought leadership. Conduct tailored, high impact demos and create customer proposals that align SafetyCulture's platform to the operational challenges of your Manufacturing prospects. Collaborate cross functionally with Product, Customer Success, and Marketing to shape account strategy and ensure a world class onboarding experience. Serve as the voice of the Manufacturing customer-feeding insights back to internal teams to influence product roadmap and innovation. Maintain accurate forecasting and CRM hygiene using Salesforce. About you: We're looking for an experienced SaaS sales expert to grow what is one of the priority industries for the company. This is a new role reporting to the Director of Named Account Sales. Proven success in SaaS sales, with a strong preference for those who've sold into Manufacturing industrial, or operational environments. Experience managing full cycle sales with large, complex deals, including C suite engagement and multi stakeholder negotiations. Self starter capable of outbound prospecting and demand creation into a specific target ideal customer profile and industry. A strategic, consultative sales approach with the ability to deeply understand Manufacturing specific workflows, pain points, and compliance pressures. Comfort with outbound prospecting and driving pipeline creation in greenfield accounts. Excellent communication, presentation, and interpersonal skills - you know how to make complexity simple and value obvious. Proven ability to gain access to and influence C Level executives and other key influencers and decision makers. Ability to thrive in a collaborative, fast moving team environment where customer impact comes first. A proven ability to build and present tailored solutions to senior decision makers across all areas of the sales process. At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; Access to professional and personal training and development opportunities;Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt global offsite We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via YouTube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Senior Enterprise Account Executive
SafetyCulture Manchester, Lancashire
Overview Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. Step into an exciting role where you'll be part of a team dedicated to some of our largest customers. Your mission? Identify new logo opportunities in our thriving verticals. You'll be a trusted advisor to our customers, understanding customer needs, and collaborating across the business to maximise their success. We're on the hunt for a Senior Account Executive who excels in a dynamic, high-growth environment and is seasoned in scaling customer engagements in a competitive landscape. Responsibilities Lead the end-to-end sales process, from strategic prospecting to closing, with a focus on acquiring new customers. Build and expand executive relationships in the core customer industries, gaining deep insights into customer operations, compliance needs, and safety goals. Uncover and drive new revenue opportunities. Represent SafetyCulture at industry trade shows, conferences, and customer events-bringing our vision to life through thought leadership. Conduct tailored, high-impact demos that align SafetyCulture's platform to the operational challenges of your prospects. Collaborate cross-functionally with Product, Customer Success, and Marketing to shape account strategy and ensure a world-class onboarding experience. Serve as the voice of the customer-feeding insights back to internal teams to influence product roadmap and innovation. Maintain accurate forecasting and CRM hygiene using Salesforce. About you Proven success in SaaS sales, with a strong preference for those who've sold into industrial or operational environments. Experience managing full-cycle sales with large, complex deals, including C-suite engagement and multi-stakeholder negotiations. A strategic, consultative sales approach with the ability to deeply understand manufacturing-specific workflows, pain points, and compliance pressures. Comfort with outbound prospecting and driving pipeline in greenfield accounts. Excellent communication, presentation, and interpersonal skills-you know how to make complexity simple and value obvious. Ability to thrive in a collaborative, fast-moving team environment where customer impact comes first. Our approach to growth Equity with high growth potential, and a competitive salary. Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office. Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns. We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. Benefits & Perks In-house Culinary Crew serving up daily breakfast, lunch and snacks. Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy. Quarterly celebrations and team events, including the annual Shiplt global offsite. Table tennis, board games, gym sessions, book club, and pet-friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via YouTube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Apr 02, 2026
Full time
Overview Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. Step into an exciting role where you'll be part of a team dedicated to some of our largest customers. Your mission? Identify new logo opportunities in our thriving verticals. You'll be a trusted advisor to our customers, understanding customer needs, and collaborating across the business to maximise their success. We're on the hunt for a Senior Account Executive who excels in a dynamic, high-growth environment and is seasoned in scaling customer engagements in a competitive landscape. Responsibilities Lead the end-to-end sales process, from strategic prospecting to closing, with a focus on acquiring new customers. Build and expand executive relationships in the core customer industries, gaining deep insights into customer operations, compliance needs, and safety goals. Uncover and drive new revenue opportunities. Represent SafetyCulture at industry trade shows, conferences, and customer events-bringing our vision to life through thought leadership. Conduct tailored, high-impact demos that align SafetyCulture's platform to the operational challenges of your prospects. Collaborate cross-functionally with Product, Customer Success, and Marketing to shape account strategy and ensure a world-class onboarding experience. Serve as the voice of the customer-feeding insights back to internal teams to influence product roadmap and innovation. Maintain accurate forecasting and CRM hygiene using Salesforce. About you Proven success in SaaS sales, with a strong preference for those who've sold into industrial or operational environments. Experience managing full-cycle sales with large, complex deals, including C-suite engagement and multi-stakeholder negotiations. A strategic, consultative sales approach with the ability to deeply understand manufacturing-specific workflows, pain points, and compliance pressures. Comfort with outbound prospecting and driving pipeline in greenfield accounts. Excellent communication, presentation, and interpersonal skills-you know how to make complexity simple and value obvious. Ability to thrive in a collaborative, fast-moving team environment where customer impact comes first. Our approach to growth Equity with high growth potential, and a competitive salary. Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office. Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns. We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. Benefits & Perks In-house Culinary Crew serving up daily breakfast, lunch and snacks. Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy. Quarterly celebrations and team events, including the annual Shiplt global offsite. Table tennis, board games, gym sessions, book club, and pet-friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via YouTube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
(Senior) Medical Science Liaison (Atlantic Coast) East Coast, United States
Compass Pathways plc
(Senior) Medical Science Liaison (Atlantic Coast) East Coast, United States Company introduction: Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to accelerating patient access to evidence-based innovation in mental health. The Company is headquartered in London, UK, with offices in New York City in the US. We focus on developing novel treatments that have the potential to improve the lives of those who are suffering with mental health conditions and who are not helped by current treatments. We are pioneering a new paradigm for treating mental health conditions focused on rapid and durable responses through the development of our investigational COMP360 synthetic psilocybin treatment, potentially a first in class treatment. COMP360 has Breakthrough Therapy designation from the US Food and Drug Administration (FDA) and has received Innovative Licensing and Access Pathway (ILAP) designation in the UK for treatment-resistant depression (TRD) due to the pressing unmet need in this area. We are currently in phase 3 for TRD, have completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa and are planning a further late-stage study in PTSD. We envision a world where mental health means not just the absence of illness but the ability to thrive. - Compass Pathways. Job overview: The Medical Science Liaison (MSL) / Senior Medical Science Liaison (Sr. MSL) at Compass Pathways is a core member of the Medical Affairs organization, connecting the company's science with the broader mental health and neuroscience community, helping to shape medical strategy, and supporting the continued development of Compass Pathways' work in treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD). This role is responsible for developing and managing a geographic territory and serving as a key scientific point of contact through both virtual and face-to-face interactions. The ideal candidate is passionate about a field-based role establishing themselves as a key point of scientific contact, actively engaging in high-quality scientific exchange and gathering insights from the field on emerging research, changes in the treatment landscape, and evolving approaches to care. Reports to : Director, Medical Science Liaisons. Location : Remote on the Atlantic Coast (GA, SC, NC, VA, TN). Roles and responsibilities (include but not limited to): Develop and maintain scientifically grounded relationships with healthcare professionals, researchers, and thought leaders across neuroscience and mental healthcare within the assigned territory Lead in-depth, compliant scientific conversations focused on disease understanding, research methodology, and emerging evidence in treatment-resistant depression and PTSD Anticipate and address scientific questions from external stakeholders by providing accurate, balanced medical information in response to unsolicited requests Collect, analyze, and communicate medical insights from the field to internal stakeholders to inform clinical development, medical strategy, and educational planning Maintain a high level of scientific expertise in relevant therapeutic areas, competitive landscape, and emerging research through continuous sometimes self-guided learning Contribute to the planning and execution of medical education activities, advisory boards, and scientific congress engagements and presentations Uphold all ethical, regulatory, and compliance requirements in the conduct of field medical activities Collaborate cross-functionally with internal partners (e.g., Clinical Development, Government Affairs, Market Access) Provide training to eventual sales and marketing teams For Senior MSLs: mentor and coach junior MSLs, support onboarding and training efforts, and contribute to broader medical affairs initiatives or special projects Candidate Profile: Advanced scientific training with associated credentials (e.g., PhD, PharmD, PMHNP, MD) Previous MSL experience is strongly preferred Preference for candidates with background/experience in neuroscience, psychiatry or psychology Ability to travel up to 75%, including overnight stays and weekends, as needed Candidate must reside within the geographic area Engaging and expert communicator of scientific information and representing core values to a diverse array of audiences Excellent verbal and written communication, listening skills, and emotional intelligence Proven experience of self-motivation, accountability, integrity & teamwork Passion for improving and transforming mental health - full alignment with Compass' values Benefits & Compensation: For an overview of our benefits package and compensation information, please visit "Working at Compass". Equal opportunities: Reasonable accommodation: We are committed to building a workplace where everyone's wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know. UK applicants We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability. US applicants Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law. Sponsorship : Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying. Data Privacy: All data is confidential and protected by all legal and data privacy requirements, please see our recruitment Privacy Notice to learn more about how we process personal data.
Apr 02, 2026
Full time
(Senior) Medical Science Liaison (Atlantic Coast) East Coast, United States Company introduction: Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to accelerating patient access to evidence-based innovation in mental health. The Company is headquartered in London, UK, with offices in New York City in the US. We focus on developing novel treatments that have the potential to improve the lives of those who are suffering with mental health conditions and who are not helped by current treatments. We are pioneering a new paradigm for treating mental health conditions focused on rapid and durable responses through the development of our investigational COMP360 synthetic psilocybin treatment, potentially a first in class treatment. COMP360 has Breakthrough Therapy designation from the US Food and Drug Administration (FDA) and has received Innovative Licensing and Access Pathway (ILAP) designation in the UK for treatment-resistant depression (TRD) due to the pressing unmet need in this area. We are currently in phase 3 for TRD, have completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa and are planning a further late-stage study in PTSD. We envision a world where mental health means not just the absence of illness but the ability to thrive. - Compass Pathways. Job overview: The Medical Science Liaison (MSL) / Senior Medical Science Liaison (Sr. MSL) at Compass Pathways is a core member of the Medical Affairs organization, connecting the company's science with the broader mental health and neuroscience community, helping to shape medical strategy, and supporting the continued development of Compass Pathways' work in treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD). This role is responsible for developing and managing a geographic territory and serving as a key scientific point of contact through both virtual and face-to-face interactions. The ideal candidate is passionate about a field-based role establishing themselves as a key point of scientific contact, actively engaging in high-quality scientific exchange and gathering insights from the field on emerging research, changes in the treatment landscape, and evolving approaches to care. Reports to : Director, Medical Science Liaisons. Location : Remote on the Atlantic Coast (GA, SC, NC, VA, TN). Roles and responsibilities (include but not limited to): Develop and maintain scientifically grounded relationships with healthcare professionals, researchers, and thought leaders across neuroscience and mental healthcare within the assigned territory Lead in-depth, compliant scientific conversations focused on disease understanding, research methodology, and emerging evidence in treatment-resistant depression and PTSD Anticipate and address scientific questions from external stakeholders by providing accurate, balanced medical information in response to unsolicited requests Collect, analyze, and communicate medical insights from the field to internal stakeholders to inform clinical development, medical strategy, and educational planning Maintain a high level of scientific expertise in relevant therapeutic areas, competitive landscape, and emerging research through continuous sometimes self-guided learning Contribute to the planning and execution of medical education activities, advisory boards, and scientific congress engagements and presentations Uphold all ethical, regulatory, and compliance requirements in the conduct of field medical activities Collaborate cross-functionally with internal partners (e.g., Clinical Development, Government Affairs, Market Access) Provide training to eventual sales and marketing teams For Senior MSLs: mentor and coach junior MSLs, support onboarding and training efforts, and contribute to broader medical affairs initiatives or special projects Candidate Profile: Advanced scientific training with associated credentials (e.g., PhD, PharmD, PMHNP, MD) Previous MSL experience is strongly preferred Preference for candidates with background/experience in neuroscience, psychiatry or psychology Ability to travel up to 75%, including overnight stays and weekends, as needed Candidate must reside within the geographic area Engaging and expert communicator of scientific information and representing core values to a diverse array of audiences Excellent verbal and written communication, listening skills, and emotional intelligence Proven experience of self-motivation, accountability, integrity & teamwork Passion for improving and transforming mental health - full alignment with Compass' values Benefits & Compensation: For an overview of our benefits package and compensation information, please visit "Working at Compass". Equal opportunities: Reasonable accommodation: We are committed to building a workplace where everyone's wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know. UK applicants We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability. US applicants Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law. Sponsorship : Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying. Data Privacy: All data is confidential and protected by all legal and data privacy requirements, please see our recruitment Privacy Notice to learn more about how we process personal data.

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