Field Sales Team Leader Joining the Verisure team as sales team leader means: Playing a vital role in leading, coaching, and driving the success of your sales team while also contributing to sales performance. You will develop and mentor a team of Junior and Senior Sales Advisors, equipping them with the skills and motivation to achieve their targets while maintaining high service standards and prof click apply for full job details
Jan 17, 2026
Full time
Field Sales Team Leader Joining the Verisure team as sales team leader means: Playing a vital role in leading, coaching, and driving the success of your sales team while also contributing to sales performance. You will develop and mentor a team of Junior and Senior Sales Advisors, equipping them with the skills and motivation to achieve their targets while maintaining high service standards and prof click apply for full job details
Were hiring in Inverness. Big opportunity. Real earning potential. Betr Outsourcing is launching a brand new role and were looking for driven people who want to build a serious sales career. Were recruiting Broadband Field Sales Advisors to represent one of the UKs leading broadband providers, working face to face with customers and driving real customer acquisition click apply for full job details
Jan 17, 2026
Contractor
Were hiring in Inverness. Big opportunity. Real earning potential. Betr Outsourcing is launching a brand new role and were looking for driven people who want to build a serious sales career. Were recruiting Broadband Field Sales Advisors to represent one of the UKs leading broadband providers, working face to face with customers and driving real customer acquisition click apply for full job details
Job Description THE AGENCY The six-time recipient of the award for "Best in Talent Representation and Management," presented by the Sports Business Journal , CAA Sports represents more than 3,000 of the world's best athletes in such sports as baseball, football, hockey, basketball, and soccer, in addition to coaches, on-air broadcasters, and sports personalities. Beyond traditional athlete representation, CAA Sports provides unique opportunities for clients off the field, in areas including entertainment, licensing, endorsements, speaking, philanthropy, publishing, and video games. CAA Sports also works in the areas of media rights, property sales and sponsorships, brand consulting, venue development and strategic advisory, and executive search, and received the award for "Best in Corporate Consulting" at the 2018 Sports Business Awards, and "Best in Property Consulting, Sales, and Client Service" in 2014, 2016, 2019, 2022, 2024, and 2025.CAA Sports is a division of leading entertainment and sports agency Creative Artists Agency (CAA). Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, brand management and consumer product licensing, executive search, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. For more information about CAA Sports, visit . OVERVIEW CAA Base is the agency for professional footballers dedicated to the ongoing development and management of their careers. Established in 1997, with its Head Office in London and supported by consultant offices throughout Europe, South America, Australasia and North America, CAA Base's extensive network provides maximum opportunity for its clients' movement and onward careers.Our team of forward-thinking Football Agents, Consultants, analysts, and in-house specialists work at the forefront of football business. As CAA Base Scotland continues to grow, we are looking to appoint a Recruitment & Retention Consultant to support Football Agents and Consultants in the recruitment, development, and day-to-day management of our football clients.The Recruitment & Retention Consultant will play a key role in client engagement, assisting with the recruitment of new players and supporting the retention and development of existing clients. This role requires someone with prior experience within football, who is passionate about working in elite football, proactive, and hungry to succeed. The position involves regular attendance at live matches, client meetings, and club engagement, as well as helping to identify new player targets for recruitment.Candidates must be comfortable working in a fast-paced, multi-disciplinary environment and demonstrate a strong understanding of the Scottish and wider UK football landscape. They should be organised, proactive, and able to build positive relationships with players, clubs, and colleagues. Flexibility and the ability to work under time constraints, often at unsociable hours, is essential.Based in Scotland and working remotely, the Recruitment & Retention Consultant will work closely with the wider CAA Base Scotland team, including Football Agents, Consultants, Analysis, Data, and Design departments, and will report into the Senior Football Agent within the Scotland office. Responsibilities to include, but not limited to: Support Football Agents and Consultants in the recruitment of new players and the retention of existing clients. Take responsibility for assisting with the day-to-day management of assigned clients, supporting their development and engagement. Attend live matches, tournaments, client meetings, and club visits across Scotland to network, engage clubs, and identify new player targets. Build and maintain professional relationships with players, families, clubs, scouts, and football operations staff. Prepare and contribute to player profiles, reports, and operational documentation as required. Work collaboratively with Football Agents, Consultants, Analysis, Data, and Design departments on recruitment and client development projects. Maintain accurate records of client interactions and support internal operational processes. Contribute ideas and support new initiatives within the football department. Ensure all work is delivered to a high professional standard and in line with CAA Base brand guidelines. QUALIFICATIONS/REQUIREMENTS Prior experience within football, ideally with exposure to elite or professional environments. Strong interpersonal and relationship-building skills, able to build trust and credibility with players, families, and industry contacts. Self-motivated, ambitious, and passionate about working in football at an elite level. Able to work effectively both independently and as part of a team. Organised, proactive, and willing to dedicate time to attending games, meetings, and club visits. Flexible approach to working hours, including evenings, weekends, and travel across Scotland. Professionalism, discretion, and integrity in handling confidential client information. Interest in player development, recruitment, and retention practices. Spoken and written English to a high standard; additional languages are a bonus.Please ensure you provide complete and legible information in your application. An incomplete application may affect your consideration for employment.Creative Artists Agency ("CAA") is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.Please inform CAA's Recruitment Department if you need any assistance completing any forms or to otherwise participate in the application process.CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Jan 17, 2026
Full time
Job Description THE AGENCY The six-time recipient of the award for "Best in Talent Representation and Management," presented by the Sports Business Journal , CAA Sports represents more than 3,000 of the world's best athletes in such sports as baseball, football, hockey, basketball, and soccer, in addition to coaches, on-air broadcasters, and sports personalities. Beyond traditional athlete representation, CAA Sports provides unique opportunities for clients off the field, in areas including entertainment, licensing, endorsements, speaking, philanthropy, publishing, and video games. CAA Sports also works in the areas of media rights, property sales and sponsorships, brand consulting, venue development and strategic advisory, and executive search, and received the award for "Best in Corporate Consulting" at the 2018 Sports Business Awards, and "Best in Property Consulting, Sales, and Client Service" in 2014, 2016, 2019, 2022, 2024, and 2025.CAA Sports is a division of leading entertainment and sports agency Creative Artists Agency (CAA). Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, brand management and consumer product licensing, executive search, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. For more information about CAA Sports, visit . OVERVIEW CAA Base is the agency for professional footballers dedicated to the ongoing development and management of their careers. Established in 1997, with its Head Office in London and supported by consultant offices throughout Europe, South America, Australasia and North America, CAA Base's extensive network provides maximum opportunity for its clients' movement and onward careers.Our team of forward-thinking Football Agents, Consultants, analysts, and in-house specialists work at the forefront of football business. As CAA Base Scotland continues to grow, we are looking to appoint a Recruitment & Retention Consultant to support Football Agents and Consultants in the recruitment, development, and day-to-day management of our football clients.The Recruitment & Retention Consultant will play a key role in client engagement, assisting with the recruitment of new players and supporting the retention and development of existing clients. This role requires someone with prior experience within football, who is passionate about working in elite football, proactive, and hungry to succeed. The position involves regular attendance at live matches, client meetings, and club engagement, as well as helping to identify new player targets for recruitment.Candidates must be comfortable working in a fast-paced, multi-disciplinary environment and demonstrate a strong understanding of the Scottish and wider UK football landscape. They should be organised, proactive, and able to build positive relationships with players, clubs, and colleagues. Flexibility and the ability to work under time constraints, often at unsociable hours, is essential.Based in Scotland and working remotely, the Recruitment & Retention Consultant will work closely with the wider CAA Base Scotland team, including Football Agents, Consultants, Analysis, Data, and Design departments, and will report into the Senior Football Agent within the Scotland office. Responsibilities to include, but not limited to: Support Football Agents and Consultants in the recruitment of new players and the retention of existing clients. Take responsibility for assisting with the day-to-day management of assigned clients, supporting their development and engagement. Attend live matches, tournaments, client meetings, and club visits across Scotland to network, engage clubs, and identify new player targets. Build and maintain professional relationships with players, families, clubs, scouts, and football operations staff. Prepare and contribute to player profiles, reports, and operational documentation as required. Work collaboratively with Football Agents, Consultants, Analysis, Data, and Design departments on recruitment and client development projects. Maintain accurate records of client interactions and support internal operational processes. Contribute ideas and support new initiatives within the football department. Ensure all work is delivered to a high professional standard and in line with CAA Base brand guidelines. QUALIFICATIONS/REQUIREMENTS Prior experience within football, ideally with exposure to elite or professional environments. Strong interpersonal and relationship-building skills, able to build trust and credibility with players, families, and industry contacts. Self-motivated, ambitious, and passionate about working in football at an elite level. Able to work effectively both independently and as part of a team. Organised, proactive, and willing to dedicate time to attending games, meetings, and club visits. Flexible approach to working hours, including evenings, weekends, and travel across Scotland. Professionalism, discretion, and integrity in handling confidential client information. Interest in player development, recruitment, and retention practices. Spoken and written English to a high standard; additional languages are a bonus.Please ensure you provide complete and legible information in your application. An incomplete application may affect your consideration for employment.Creative Artists Agency ("CAA") is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.Please inform CAA's Recruitment Department if you need any assistance completing any forms or to otherwise participate in the application process.CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
KBS Corporate, part of the K3 Capital Group Plc, is a recognised advisor in company sale services, offering guidance and advisory services to SME's. As one of the UKs most active dealmakers, KBS Corporate regularly tops industry league tables and is seen as one of the leaders in its field, giving you an advantage before you even walk through the door click apply for full job details
Jan 17, 2026
Full time
KBS Corporate, part of the K3 Capital Group Plc, is a recognised advisor in company sale services, offering guidance and advisory services to SME's. As one of the UKs most active dealmakers, KBS Corporate regularly tops industry league tables and is seen as one of the leaders in its field, giving you an advantage before you even walk through the door click apply for full job details
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow , belong and impact . Overview of the Team / Business Unit The Financial Services (FS) Consulting business unit provides a diverse range of risk and regulatory compliance services to our clients to help them stay compliant, with the vast web of regulations applicable to the industry. Predominantly clients are banks and insurers but can also include investment firms and payment institutions. We are looking to recruit a talented and high performing individual to join the Prudential Regulation & Risk Management Practice within FS Consulting. The Prudential Regulation & Risk Management Practice provides a number of tailored solutions to support our FS clients with their risk management framework, prudential compliance as well as management of change and technology initiatives around risk and prudential regulations. Typical engagements in the Prudential Regulation & Risk Management Practice include: Reviewing and refining clients' ICAAP, ILAAP, ICARA, wind down and recovery plans. Responding to clients' queries on the interpretation and implementation of prudential rules. Reviewing COREP, FINREP, PRA 110, MIF and other regulatory returns. Supporting the effectiveness of regulatory change projects. Supporting assurance on clients' processing of regulatory data. Supporting the review of firms' prudential risk management capabilities - including reviews of relevant policies and procedures; and, how such risks are identified, measured, monitored, measured, and reported. Providing internal audit subject matter expertise. Role & Responsibilities The role of a Consultant is to support the team in delivering projects. This means assisting in all aspects of the project lifecycle; from the sales or 'business development' process, to project planning, execution of fieldwork and preparation of deliverables including actively contributing to final recommendations. You will be involved in non-client activities such as assisting with internal projects and research initiatives. We currently have a hybrid working model, so as a consultant you will split your time between working from home, visiting the office, client sites when required. With the potential of travel outside of the UK, depending on government guidelines. As a Consultant, you will be expected to: Work as part of small and large sized multi-disciplinary engagement teams to deliver the types of engagements listed above. Gather and analyse information, perform gap analysis, identify areas of improvements and offer value-adding recommendations. Draft client-specific conclusions and recommendations based on research and project work undertaken. Support Engagement Managers in managing delivery of client engagements. This includes monitoring and reporting on delivery status, identifying and promptly escalating any issues and risks that could impact delivery and providing guidance and quality review of others. Develop client relationships, grow networks and assist in identifying and converting engagement opportunities. Support the development of product offerings and preparation of technical proposals and pitches to clients. Support in writing publications and producing materials to help others understand the impact of regulatory developments and changing risk management practices. Coach and develop junior team members. What are we looking for? 2-3 years' experience of undertaking risk, control or prudential reporting responsibilities working either in the FS industry, consulting firm or any of the FS regulators. Good understanding of products and services within Corporate and Investment Banking, Wholesale and Retail Banking, Investment Services. Experience or knowledge of reviewing business processes, governance arrangements, control framework, operating structures and supporting IT infrastructures. Experience or knowledge of one or more of the following: The UK prudential regulatory framework, covering existing and forthcoming regulations, specifically, knowledge of the PRA Rulebook, Supervisory Statements, the FCA Handbook and Basel 3.1. Preparation or review of Internal Capital Adequacy Assessment Process (ICAAP), in particular Pillar 1 capital requirements, Pillar 2 risks, robustness of stress test scenarios; Internal Liquidity Adequacy Assessment Process (ILAAP), Internal Capital Adequacy and Risk Assessment (ICARA), Regulatory Reporting (COREP, FINREP, PRA) and Recovery Plan (RP). Preparation or review of Internal Capital Adequacy and Risk Assessment (ICARA) process and reporting under the Investment Firms Prudential Regime (IFPR). Good understanding of the PRA's supervisory model - including internal and external risk factors, and risk mitigants. Knowledge of, and experience in, risk management frameworks, processes, controls and practices in banking and/or investment firms. This may include responsibility for supporting the implementation of risk management practices or supporting the oversight of risks in a Risk Function role. Holds a Masters' degree qualification or equivalent. Personal Attributes Ability to express ideas with authority and conviction throughout verbal and written communication. Ability to think creatively, generate innovative ideas, challenge the status quo, and deliver work effectively. Ability to act as a role model setting high standards of quality. Project management skills - effective time management, handling conflicting priorities, working well with others in team, managing projects independently. Interpersonal skills: the ability to build client relationships with a foundation of trust and responsibility. Analytical skills: the ability to think critically, research and solve problems. Ability to multitask and work with tight timelines. Commitment to self-development & learning. Affinity with our values; in particular, respect for individuals, diversity, and integrity. Diversity, Equity & Inclusion At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential. At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters
Jan 17, 2026
Full time
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow , belong and impact . Overview of the Team / Business Unit The Financial Services (FS) Consulting business unit provides a diverse range of risk and regulatory compliance services to our clients to help them stay compliant, with the vast web of regulations applicable to the industry. Predominantly clients are banks and insurers but can also include investment firms and payment institutions. We are looking to recruit a talented and high performing individual to join the Prudential Regulation & Risk Management Practice within FS Consulting. The Prudential Regulation & Risk Management Practice provides a number of tailored solutions to support our FS clients with their risk management framework, prudential compliance as well as management of change and technology initiatives around risk and prudential regulations. Typical engagements in the Prudential Regulation & Risk Management Practice include: Reviewing and refining clients' ICAAP, ILAAP, ICARA, wind down and recovery plans. Responding to clients' queries on the interpretation and implementation of prudential rules. Reviewing COREP, FINREP, PRA 110, MIF and other regulatory returns. Supporting the effectiveness of regulatory change projects. Supporting assurance on clients' processing of regulatory data. Supporting the review of firms' prudential risk management capabilities - including reviews of relevant policies and procedures; and, how such risks are identified, measured, monitored, measured, and reported. Providing internal audit subject matter expertise. Role & Responsibilities The role of a Consultant is to support the team in delivering projects. This means assisting in all aspects of the project lifecycle; from the sales or 'business development' process, to project planning, execution of fieldwork and preparation of deliverables including actively contributing to final recommendations. You will be involved in non-client activities such as assisting with internal projects and research initiatives. We currently have a hybrid working model, so as a consultant you will split your time between working from home, visiting the office, client sites when required. With the potential of travel outside of the UK, depending on government guidelines. As a Consultant, you will be expected to: Work as part of small and large sized multi-disciplinary engagement teams to deliver the types of engagements listed above. Gather and analyse information, perform gap analysis, identify areas of improvements and offer value-adding recommendations. Draft client-specific conclusions and recommendations based on research and project work undertaken. Support Engagement Managers in managing delivery of client engagements. This includes monitoring and reporting on delivery status, identifying and promptly escalating any issues and risks that could impact delivery and providing guidance and quality review of others. Develop client relationships, grow networks and assist in identifying and converting engagement opportunities. Support the development of product offerings and preparation of technical proposals and pitches to clients. Support in writing publications and producing materials to help others understand the impact of regulatory developments and changing risk management practices. Coach and develop junior team members. What are we looking for? 2-3 years' experience of undertaking risk, control or prudential reporting responsibilities working either in the FS industry, consulting firm or any of the FS regulators. Good understanding of products and services within Corporate and Investment Banking, Wholesale and Retail Banking, Investment Services. Experience or knowledge of reviewing business processes, governance arrangements, control framework, operating structures and supporting IT infrastructures. Experience or knowledge of one or more of the following: The UK prudential regulatory framework, covering existing and forthcoming regulations, specifically, knowledge of the PRA Rulebook, Supervisory Statements, the FCA Handbook and Basel 3.1. Preparation or review of Internal Capital Adequacy Assessment Process (ICAAP), in particular Pillar 1 capital requirements, Pillar 2 risks, robustness of stress test scenarios; Internal Liquidity Adequacy Assessment Process (ILAAP), Internal Capital Adequacy and Risk Assessment (ICARA), Regulatory Reporting (COREP, FINREP, PRA) and Recovery Plan (RP). Preparation or review of Internal Capital Adequacy and Risk Assessment (ICARA) process and reporting under the Investment Firms Prudential Regime (IFPR). Good understanding of the PRA's supervisory model - including internal and external risk factors, and risk mitigants. Knowledge of, and experience in, risk management frameworks, processes, controls and practices in banking and/or investment firms. This may include responsibility for supporting the implementation of risk management practices or supporting the oversight of risks in a Risk Function role. Holds a Masters' degree qualification or equivalent. Personal Attributes Ability to express ideas with authority and conviction throughout verbal and written communication. Ability to think creatively, generate innovative ideas, challenge the status quo, and deliver work effectively. Ability to act as a role model setting high standards of quality. Project management skills - effective time management, handling conflicting priorities, working well with others in team, managing projects independently. Interpersonal skills: the ability to build client relationships with a foundation of trust and responsibility. Analytical skills: the ability to think critically, research and solve problems. Ability to multitask and work with tight timelines. Commitment to self-development & learning. Affinity with our values; in particular, respect for individuals, diversity, and integrity. Diversity, Equity & Inclusion At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential. At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters
CrewBloom is seeking a proactive and customer-focused Customer Success Manager (CSM) to join its growing UK team. As the primary point of contact for clients, you'll ensure they achieve their desired outcomes with CrewBloom's products and services. This role is ideal for professionals with SaaS, account management, or customer success experience who thrive in building long term relationships and driving customer satisfaction, retention, and growth. Key Details Job Title: Customer Success Manager (UK) Employer: CrewBloom Location: Glasgow (Remote - UK based) Salary: Competitive Hours: Full Time Contract Type: Permanent Role Overview The Customer Success Manager will guide clients through onboarding, training, and ongoing support. You'll act as a trusted advisor, advocate for customer needs, and collaborate with internal teams to resolve issues, improve user experiences, and identify opportunities for upselling or cross selling. Key Responsibilities Customer Relationship Management: Serve as the primary contact for onboarding, training, and support; build strong client relationships. Onboarding & Training: Guide new customers through smooth product implementation; conduct tailored demos and training sessions. Retention & Growth: Monitor customer health and engagement; identify risks and opportunities for expansion; collaborate with sales and marketing on upsell/cross sell opportunities. Support & Issue Resolution: Act as customer advocate; coordinate with technical and product teams to resolve issues and improve experiences. Performance Metrics & Reporting: Track and analyze NPS, churn, and satisfaction; provide regular reports and insights to management. Eligibility Requirements 3+ years of experience in customer success, account management, or related field Experience in SaaS, e commerce, or finance industries (preferred) Strong interpersonal and communication skills Excellent problem solving and conflict resolution abilities Proficiency in CRM software (Salesforce, HubSpot) and customer success tools (Gainsight, Totango) Ability to analyze data and make informed decisions Customer first mindset with passion for helping others succeed Technical & Work Environment Requirements Internet: Primary connection (15 Mbps minimum) + backup (10 Mbps minimum, power outage capable) Primary Device: Desktop/laptop with Intel Core i5 (8th gen+), i3 (10th gen+), AMD Ryzen 5, or equivalent; 8 GB RAM minimum Backup Device: Must meet/exceed Intel Core i3 performance; functional during power interruptions Peripherals: Webcam, noise canceling USB headset, smartphone for communication/verification Workspace: Quiet, dedicated home office space Benefits Fully remote work with flexible arrangements Fun, inclusive, and innovative team culture Daily opportunities to learn, innovate, and excel Limitless career growth with resources to propel your career forward High energy, engaging atmosphere with stimulating challenges and rewards Work life balance: eliminate commutes, enjoy more time with loved ones, and integrate personal and professional life seamlessly Why This Role Stands Out Impactful work: Drive customer satisfaction, retention, and growth in a dynamic SaaS environment. Flexibility: Remote first role with freedom to create your ideal work environment. Career growth: Unlock limitless opportunities to advance within a fast paced, innovative company. Supportive culture: Join a team that values unique contributions and fosters professional development. How to Apply Click here to Apply via lndeed. Submit your CV and a cover letter highlighting your customer success experience, SaaS knowledge, and ability to build strong client relationships.
Jan 17, 2026
Full time
CrewBloom is seeking a proactive and customer-focused Customer Success Manager (CSM) to join its growing UK team. As the primary point of contact for clients, you'll ensure they achieve their desired outcomes with CrewBloom's products and services. This role is ideal for professionals with SaaS, account management, or customer success experience who thrive in building long term relationships and driving customer satisfaction, retention, and growth. Key Details Job Title: Customer Success Manager (UK) Employer: CrewBloom Location: Glasgow (Remote - UK based) Salary: Competitive Hours: Full Time Contract Type: Permanent Role Overview The Customer Success Manager will guide clients through onboarding, training, and ongoing support. You'll act as a trusted advisor, advocate for customer needs, and collaborate with internal teams to resolve issues, improve user experiences, and identify opportunities for upselling or cross selling. Key Responsibilities Customer Relationship Management: Serve as the primary contact for onboarding, training, and support; build strong client relationships. Onboarding & Training: Guide new customers through smooth product implementation; conduct tailored demos and training sessions. Retention & Growth: Monitor customer health and engagement; identify risks and opportunities for expansion; collaborate with sales and marketing on upsell/cross sell opportunities. Support & Issue Resolution: Act as customer advocate; coordinate with technical and product teams to resolve issues and improve experiences. Performance Metrics & Reporting: Track and analyze NPS, churn, and satisfaction; provide regular reports and insights to management. Eligibility Requirements 3+ years of experience in customer success, account management, or related field Experience in SaaS, e commerce, or finance industries (preferred) Strong interpersonal and communication skills Excellent problem solving and conflict resolution abilities Proficiency in CRM software (Salesforce, HubSpot) and customer success tools (Gainsight, Totango) Ability to analyze data and make informed decisions Customer first mindset with passion for helping others succeed Technical & Work Environment Requirements Internet: Primary connection (15 Mbps minimum) + backup (10 Mbps minimum, power outage capable) Primary Device: Desktop/laptop with Intel Core i5 (8th gen+), i3 (10th gen+), AMD Ryzen 5, or equivalent; 8 GB RAM minimum Backup Device: Must meet/exceed Intel Core i3 performance; functional during power interruptions Peripherals: Webcam, noise canceling USB headset, smartphone for communication/verification Workspace: Quiet, dedicated home office space Benefits Fully remote work with flexible arrangements Fun, inclusive, and innovative team culture Daily opportunities to learn, innovate, and excel Limitless career growth with resources to propel your career forward High energy, engaging atmosphere with stimulating challenges and rewards Work life balance: eliminate commutes, enjoy more time with loved ones, and integrate personal and professional life seamlessly Why This Role Stands Out Impactful work: Drive customer satisfaction, retention, and growth in a dynamic SaaS environment. Flexibility: Remote first role with freedom to create your ideal work environment. Career growth: Unlock limitless opportunities to advance within a fast paced, innovative company. Supportive culture: Join a team that values unique contributions and fosters professional development. How to Apply Click here to Apply via lndeed. Submit your CV and a cover letter highlighting your customer success experience, SaaS knowledge, and ability to build strong client relationships.
Project-Program Management Professional Services Consultant About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, About our Team: As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the Bridger Insight XG Financial Crime Compliance platform. Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner. About the Role: You will take new business and dedicated existing clients through the full onboarding process. Helping them to configure their financial crime strategy and advising them on best practice. LexisNexis Risk Solutions operates as a recognised innovative leader in our field. We are a passionate team who see development as a creative and inspiring endeavour and are looking for people to join the team and deliver truly world beating products. This is a testing and exciting environment, and you should be comfortable working directly with customers. The Professional Services Consultant - Bridger is responsible for delivering business-focused implementation and migration services for LexisNexis Risk Solutions' Bridger product suite. This role partners with clients to ensure successful onboarding, configuration, and transition from legacy systems to Bridger, aligning solutions with compliance objectives and operational workflows. The consultant acts as a trusted advisor, guiding clients through functional design, best practices, and change management, while coordinating with technical teams for execution. This position ensures clients achieve compliance objectives through effective functional implementation and smooth migration to Bridger. By combining business acumen with consultative skills, the Professional Services Consultant drives successful adoption and long-term client value. Responsibilities Business-Focused Implementation - Lead the implementation of Bridger solutions in line with client compliance and operational processes. Conduct workshops to capture business requirements and convert them into solution configurations. Migration Support - Assist clients in planning and executing migrations from legacy platforms (e.g., WorldCompliance) to Bridger and provide guidance on data mapping, cleansing, and validation to ensure smooth transition. Client Advisory & Best Practices - Advise clients on optimal workflows, screening strategies, and integration approaches to maximise efficiency and compliance and share industry best practices and regulatory insights relevant to financial crime compliance. Project Coordination - Maintain project plans, timelines, and stakeholder communication throughout implementation and migration phases and act as the primary point of contact for business-related queries during the project lifecycle. Stakeholder Engagement - Collaborate with Sales, Product, and Technical teams to ensure client needs are met and support proof-of-concept initiatives and assist Sales with business case development. Training & Enablement - Deliver client training sessions on Bridger functionality and workflows and create user guides and functional documentation to support adoption. Continuous Improvement - Identify opportunities to enhance client satisfaction and streamline migration processes and provide feedback to product teams on functional enhancements and client needs. Requirements BA/BS degree or equivalent experience in business, compliance, or related field. Experience in financial crime compliance, professional services, or business process consulting. Experience with system migrations and functional implementation projects. A good understanding of compliance screening workflows, sanctions, and PEP processes and familiarity with Bridger or similar screening platforms. Ability to manage multiple projects and stakeholders effectively. Communication: Excellent written and verbal skills; able to present to business and technical audiences. Technical Awareness (not hands on): Basic understanding of data structures, APIs, and integration concepts and ability to liaise with technical teams and interpret technical requirements. Travel: Up to 10% as required. Benefits Generousholidayallowancewiththeoptiontobuyadditionaldays Healthscreening,eyecarevouchersandprivatemedicalbenefits LifeAssurance Accesstoacompetitivecontributorypensionscheme SaveAsYouEarnshareoptionscheme TravelSeasonticketloan ElectricVehicleScheme Maternity,paternityandsharedparentalleave EmployeeAssistanceProgramme Accesstoemergencycareforboththeelderlyandchildren RECARESdays,givingyoutimetosupportthecharitiesandcausesthatmattertoyou Accesstoemployeeresourcegroupswithdedicatedtimetovolunteer Accesstoextensivelearninganddevelopmentresources AccesstoemployeediscountsschemeviaPerksatWork Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Jan 17, 2026
Full time
Project-Program Management Professional Services Consultant About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, About our Team: As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the Bridger Insight XG Financial Crime Compliance platform. Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner. About the Role: You will take new business and dedicated existing clients through the full onboarding process. Helping them to configure their financial crime strategy and advising them on best practice. LexisNexis Risk Solutions operates as a recognised innovative leader in our field. We are a passionate team who see development as a creative and inspiring endeavour and are looking for people to join the team and deliver truly world beating products. This is a testing and exciting environment, and you should be comfortable working directly with customers. The Professional Services Consultant - Bridger is responsible for delivering business-focused implementation and migration services for LexisNexis Risk Solutions' Bridger product suite. This role partners with clients to ensure successful onboarding, configuration, and transition from legacy systems to Bridger, aligning solutions with compliance objectives and operational workflows. The consultant acts as a trusted advisor, guiding clients through functional design, best practices, and change management, while coordinating with technical teams for execution. This position ensures clients achieve compliance objectives through effective functional implementation and smooth migration to Bridger. By combining business acumen with consultative skills, the Professional Services Consultant drives successful adoption and long-term client value. Responsibilities Business-Focused Implementation - Lead the implementation of Bridger solutions in line with client compliance and operational processes. Conduct workshops to capture business requirements and convert them into solution configurations. Migration Support - Assist clients in planning and executing migrations from legacy platforms (e.g., WorldCompliance) to Bridger and provide guidance on data mapping, cleansing, and validation to ensure smooth transition. Client Advisory & Best Practices - Advise clients on optimal workflows, screening strategies, and integration approaches to maximise efficiency and compliance and share industry best practices and regulatory insights relevant to financial crime compliance. Project Coordination - Maintain project plans, timelines, and stakeholder communication throughout implementation and migration phases and act as the primary point of contact for business-related queries during the project lifecycle. Stakeholder Engagement - Collaborate with Sales, Product, and Technical teams to ensure client needs are met and support proof-of-concept initiatives and assist Sales with business case development. Training & Enablement - Deliver client training sessions on Bridger functionality and workflows and create user guides and functional documentation to support adoption. Continuous Improvement - Identify opportunities to enhance client satisfaction and streamline migration processes and provide feedback to product teams on functional enhancements and client needs. Requirements BA/BS degree or equivalent experience in business, compliance, or related field. Experience in financial crime compliance, professional services, or business process consulting. Experience with system migrations and functional implementation projects. A good understanding of compliance screening workflows, sanctions, and PEP processes and familiarity with Bridger or similar screening platforms. Ability to manage multiple projects and stakeholders effectively. Communication: Excellent written and verbal skills; able to present to business and technical audiences. Technical Awareness (not hands on): Basic understanding of data structures, APIs, and integration concepts and ability to liaise with technical teams and interpret technical requirements. Travel: Up to 10% as required. Benefits Generousholidayallowancewiththeoptiontobuyadditionaldays Healthscreening,eyecarevouchersandprivatemedicalbenefits LifeAssurance Accesstoacompetitivecontributorypensionscheme SaveAsYouEarnshareoptionscheme TravelSeasonticketloan ElectricVehicleScheme Maternity,paternityandsharedparentalleave EmployeeAssistanceProgramme Accesstoemergencycareforboththeelderlyandchildren RECARESdays,givingyoutimetosupportthecharitiesandcausesthatmattertoyou Accesstoemployeeresourcegroupswithdedicatedtimetovolunteer Accesstoextensivelearninganddevelopmentresources AccesstoemployeediscountsschemeviaPerksatWork Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Senior GTM Specialist Solution Architect - Database, WWSO Startup Job ID: AWS EMEA SARL (UK Branch) We're looking for a Senior Solutions Architect to join our startup team, bringing deep Database expertise to startups across EMEA. This role combines technical depth with customer obsession and strategic insight to help startups innovate and scale using AWS technologies. Working as part of our Specialist Go-To-Market (GTM) organization, you'll partner with a Specialist BD to develop and execute strategies that drive AWS adoption in the Database space. You'll contribute your technical expertise as an advisor to startups, work strategically with internal teams, and help lead our Database Community of Practice. Together with your Database BD, you'll create and execute sales plays and scaling motions that address the unique needs of startup customers and enable both customers and our Solution Architect community. Your role will involve designing and leading technical workshops focused on Database-specific use cases, creating proof-of-concept programs to demonstrate the value of AWS Database services, crafting industry-specific solutions that showcase AWS capabilities in Database and developing migration accelerators for startups. You'll also play a crucial role in bringing startup feedback to AWS service teams, helping ensure our Database offerings evolve to meet the needs of emerging companies. This role offers you the opportunity to work with some of the most innovative startups in EMEA, helping them leverage AWS technology to accelerate their growth and success. Key job responsibilities Serve as the primary technical expert for AWS Database technologies, advising startup customers on architecting and implementing scalable, secure, and cost-effective solutions Partner with Account teams to support priority opportunities and customers Contribute to the Database Community of Practice for the EMEA region, enabling the SA community, communicating product updates and scaling go to market activities Gather and synthesize startup customer feedback, serving as a liaison to AWS service teams to influence product development Develop and deliver technical presentations, workshops, and training sessions for both internal and external audiences Create scalable assets such as reference architectures, whitepapers, and blog posts to showcase best practices in Database for startups Represent AWS at startup-focused events and conferences, delivering thought leadership content and driving engagement Stay at the forefront of Database technologies, continually expanding your expertise and sharing knowledge with the team About the team This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience Substantial hands on experience with cloud technologies, preferably AWS Deep expertise in relational database technologies, particularly PostgreSQL. Nice to haves include expertise in vector, document, in memory, non relational and graph databases, as well as database migrations. Experience working with or in startups, or in fast paced, high growth environments Strong understanding of cloud architecture principles and best practices Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse audiences Experience with open source technologies commonly used in startup environments Proven track record of successful project delivery and customer engagement in cloud environments Preferred Qualifications Master's degree in Computer Science, Engineering, or related field Extensive AWS experience, including architecture design and implementation Direct experience founding, working in, or consulting for startups Understanding of startup funding models, scaling challenges, and time to market pressures Public speaking experience, particularly in technical conferences or meetups Active participation in technology communities or authorship of technical content AWS certifications relevant to Databases Experience in creating and executing go to market strategies for technology products Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jan 17, 2026
Full time
Senior GTM Specialist Solution Architect - Database, WWSO Startup Job ID: AWS EMEA SARL (UK Branch) We're looking for a Senior Solutions Architect to join our startup team, bringing deep Database expertise to startups across EMEA. This role combines technical depth with customer obsession and strategic insight to help startups innovate and scale using AWS technologies. Working as part of our Specialist Go-To-Market (GTM) organization, you'll partner with a Specialist BD to develop and execute strategies that drive AWS adoption in the Database space. You'll contribute your technical expertise as an advisor to startups, work strategically with internal teams, and help lead our Database Community of Practice. Together with your Database BD, you'll create and execute sales plays and scaling motions that address the unique needs of startup customers and enable both customers and our Solution Architect community. Your role will involve designing and leading technical workshops focused on Database-specific use cases, creating proof-of-concept programs to demonstrate the value of AWS Database services, crafting industry-specific solutions that showcase AWS capabilities in Database and developing migration accelerators for startups. You'll also play a crucial role in bringing startup feedback to AWS service teams, helping ensure our Database offerings evolve to meet the needs of emerging companies. This role offers you the opportunity to work with some of the most innovative startups in EMEA, helping them leverage AWS technology to accelerate their growth and success. Key job responsibilities Serve as the primary technical expert for AWS Database technologies, advising startup customers on architecting and implementing scalable, secure, and cost-effective solutions Partner with Account teams to support priority opportunities and customers Contribute to the Database Community of Practice for the EMEA region, enabling the SA community, communicating product updates and scaling go to market activities Gather and synthesize startup customer feedback, serving as a liaison to AWS service teams to influence product development Develop and deliver technical presentations, workshops, and training sessions for both internal and external audiences Create scalable assets such as reference architectures, whitepapers, and blog posts to showcase best practices in Database for startups Represent AWS at startup-focused events and conferences, delivering thought leadership content and driving engagement Stay at the forefront of Database technologies, continually expanding your expertise and sharing knowledge with the team About the team This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience Substantial hands on experience with cloud technologies, preferably AWS Deep expertise in relational database technologies, particularly PostgreSQL. Nice to haves include expertise in vector, document, in memory, non relational and graph databases, as well as database migrations. Experience working with or in startups, or in fast paced, high growth environments Strong understanding of cloud architecture principles and best practices Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse audiences Experience with open source technologies commonly used in startup environments Proven track record of successful project delivery and customer engagement in cloud environments Preferred Qualifications Master's degree in Computer Science, Engineering, or related field Extensive AWS experience, including architecture design and implementation Direct experience founding, working in, or consulting for startups Understanding of startup funding models, scaling challenges, and time to market pressures Public speaking experience, particularly in technical conferences or meetups Active participation in technology communities or authorship of technical content AWS certifications relevant to Databases Experience in creating and executing go to market strategies for technology products Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fuelled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. An awesome opportunity has arisen for a German speaking, Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers in various industries. About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise level organisation Professional fluency in German and English Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast paced, dynamic environment Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries How you will spend your time: Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: In house Culinary Crew serving up daily breakfast, lunch and snacks Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global off site Table tennis, board games, gym sessions, book club, and pet friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Jan 17, 2026
Full time
Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fuelled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. An awesome opportunity has arisen for a German speaking, Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers in various industries. About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise level organisation Professional fluency in German and English Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast paced, dynamic environment Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries How you will spend your time: Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: In house Culinary Crew serving up daily breakfast, lunch and snacks Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global off site Table tennis, board games, gym sessions, book club, and pet friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Customer Solutions Specialist (Geotechnical Engineer) At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand. Role The role of Customer Solution Specialist (CSS) is dedicated to providing technical support, subject matter expertise (SME), and product advice and solutions to our regional sales teams and customers. The role may have a domain specialism. The role sits within the regional Customer Solutions team. The ideal candidate will bring proven technical and solution design skills gained within a complex technological solution sale based technology market. They must be 'customer facing' - able to interface with prospects and customers with charisma and presence to quickly get to the heart of the client's existing software environment, identify and propose solutions that will improve their business processes and ultimately, success. Present complex technical solutions with gravitas. Be able to "join the dots" between technology and the business benefit; recommend optimal solution designs whilst managing the customer's expectations to establish and maintain technical credibility. The successful candidate will need to possess the skills to communicate effectively with people from many different cultures, as well as with users where English is not their primary language. This will include in-person and web delivered demonstrations and training of the full ecosystem of our products and services. The role will require the candidate to become proficient across multiple solutions in the Seequent suite, to be able to support across multiple segments in time, thus providing a true generalist technical sales /SME capability to the go to market (GTM) teams. Being hands on, task oriented and customer focused, this role is responsible for providing well rounded technical assistance backed up by great product knowledge, quick response times, analysis, problem solving and solution finding. Business acumen and the ability to support further growth in customer accounts is a core aspect of this role. Significant travel can be expected to ensure we retain a strong market orientation. This role is a key part of leveraging our fast expanding footprint in our growing region and an opportunity to be part of a great team, in a great company, with a great purpose. Our expectations of you Product Knowledge Become proficient as a generalist CSS across the Seequent product portfolio including Leapfrog, Central, OpenGround, GeoStudio, PLAXIS and other products or solutions as required; Learn from the customer how, what, where and why they are using our products or competitive products and the problems that they are attempting to solve, then feed that information back to the appropriate teams within the business; Develop and share their own technical expertise to provide advisory support to customers, colleagues and peers, enabling them to be successful in meeting their objectives. Professional Capabilities Demonstrated ability to question, listen and analyse to establish the current and desired picture; Provide solutions appropriate to the client's needs and to improve their business results; Be responsive to customer technical queries providing timely and professional support; Be authentic; become a business partner and trusted advisor to clients, peers and prospective customers; Be a team player, working as part of the regional team to identify and progress opportunities within new and existing customers; Market development - setting up demonstrations, webinars and supplying product information to prospective customers; Be a CRM champion by ensuring the accurate maintenance of the client database which provides Segment and Product Management with vital market information relating to future business pipeline. Marketing and Business Goals Actively monitor customer satisfaction levels and work to improve outcomes and customer perceptions; Assist, facilitate and support all product upgrades, new releases and new products. Skills, knowledge and competencies required to be great at this role Experience ideally in ground investigation, environmental geology, geotechnical engineering, civil or environmental engineering consultancy or related industry; Tertiary qualification in geotechnical engineering, geology, hydrogeology, earth sciences, or a closely related discipline; Operational experience in civil or environmental engineering infrastructure construction projects an advantage; Experience using, developing, or testing commercial software in fields of GIS, geospatial, 3D modelling, geoscience, numerical modelling or data management, an advantage; Experience in Finite Element Analysis (FEA), Finite Element Modelling (FEM), Numerical Modelling; Technical orientation and natural curiosity for how software works and a passion for being regarded as an expert user and technical guru; Relationship building abilities; Demonstrated ability to support sales with technical information and insight, advice, demonstrations, solution architecting, best practice, innovative ideas etc during pre sales phase to ensure we are crafting a winning solution for the opportunity that gains mindshare and credibility; Demonstrated ability to confidently provide pre sales technical and solution support to the sales teams, and lead and own the technical aspects of prospect and customer engagements; Keep sales teams and management updated proactively on progress of all solutions, pre sales, and post sales; Be able to demonstrate and train customers across the software solution set, with style, proficiency and knowledge in C level and technical audience customer meetings; Confident oral and written communication skills in English (other European Languages - Italian, German would be advantageous). Our Commitment to Equity, Diversity, and Inclusion At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all. Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don't tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team! Benefits of being a Seequenteer and why you'll love being on our team. We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist. If this posting gets you excited about joining Seequent please apply now! For more information about everything Seequent, please visit How to apply If this sounds like the role for you, apply today with a covering letter and CV.
Jan 17, 2026
Full time
Customer Solutions Specialist (Geotechnical Engineer) At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand. Role The role of Customer Solution Specialist (CSS) is dedicated to providing technical support, subject matter expertise (SME), and product advice and solutions to our regional sales teams and customers. The role may have a domain specialism. The role sits within the regional Customer Solutions team. The ideal candidate will bring proven technical and solution design skills gained within a complex technological solution sale based technology market. They must be 'customer facing' - able to interface with prospects and customers with charisma and presence to quickly get to the heart of the client's existing software environment, identify and propose solutions that will improve their business processes and ultimately, success. Present complex technical solutions with gravitas. Be able to "join the dots" between technology and the business benefit; recommend optimal solution designs whilst managing the customer's expectations to establish and maintain technical credibility. The successful candidate will need to possess the skills to communicate effectively with people from many different cultures, as well as with users where English is not their primary language. This will include in-person and web delivered demonstrations and training of the full ecosystem of our products and services. The role will require the candidate to become proficient across multiple solutions in the Seequent suite, to be able to support across multiple segments in time, thus providing a true generalist technical sales /SME capability to the go to market (GTM) teams. Being hands on, task oriented and customer focused, this role is responsible for providing well rounded technical assistance backed up by great product knowledge, quick response times, analysis, problem solving and solution finding. Business acumen and the ability to support further growth in customer accounts is a core aspect of this role. Significant travel can be expected to ensure we retain a strong market orientation. This role is a key part of leveraging our fast expanding footprint in our growing region and an opportunity to be part of a great team, in a great company, with a great purpose. Our expectations of you Product Knowledge Become proficient as a generalist CSS across the Seequent product portfolio including Leapfrog, Central, OpenGround, GeoStudio, PLAXIS and other products or solutions as required; Learn from the customer how, what, where and why they are using our products or competitive products and the problems that they are attempting to solve, then feed that information back to the appropriate teams within the business; Develop and share their own technical expertise to provide advisory support to customers, colleagues and peers, enabling them to be successful in meeting their objectives. Professional Capabilities Demonstrated ability to question, listen and analyse to establish the current and desired picture; Provide solutions appropriate to the client's needs and to improve their business results; Be responsive to customer technical queries providing timely and professional support; Be authentic; become a business partner and trusted advisor to clients, peers and prospective customers; Be a team player, working as part of the regional team to identify and progress opportunities within new and existing customers; Market development - setting up demonstrations, webinars and supplying product information to prospective customers; Be a CRM champion by ensuring the accurate maintenance of the client database which provides Segment and Product Management with vital market information relating to future business pipeline. Marketing and Business Goals Actively monitor customer satisfaction levels and work to improve outcomes and customer perceptions; Assist, facilitate and support all product upgrades, new releases and new products. Skills, knowledge and competencies required to be great at this role Experience ideally in ground investigation, environmental geology, geotechnical engineering, civil or environmental engineering consultancy or related industry; Tertiary qualification in geotechnical engineering, geology, hydrogeology, earth sciences, or a closely related discipline; Operational experience in civil or environmental engineering infrastructure construction projects an advantage; Experience using, developing, or testing commercial software in fields of GIS, geospatial, 3D modelling, geoscience, numerical modelling or data management, an advantage; Experience in Finite Element Analysis (FEA), Finite Element Modelling (FEM), Numerical Modelling; Technical orientation and natural curiosity for how software works and a passion for being regarded as an expert user and technical guru; Relationship building abilities; Demonstrated ability to support sales with technical information and insight, advice, demonstrations, solution architecting, best practice, innovative ideas etc during pre sales phase to ensure we are crafting a winning solution for the opportunity that gains mindshare and credibility; Demonstrated ability to confidently provide pre sales technical and solution support to the sales teams, and lead and own the technical aspects of prospect and customer engagements; Keep sales teams and management updated proactively on progress of all solutions, pre sales, and post sales; Be able to demonstrate and train customers across the software solution set, with style, proficiency and knowledge in C level and technical audience customer meetings; Confident oral and written communication skills in English (other European Languages - Italian, German would be advantageous). Our Commitment to Equity, Diversity, and Inclusion At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all. Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don't tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team! Benefits of being a Seequenteer and why you'll love being on our team. We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist. If this posting gets you excited about joining Seequent please apply now! For more information about everything Seequent, please visit How to apply If this sounds like the role for you, apply today with a covering letter and CV.
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with and learn from some of the best and brightest in business. Before you know it, you'll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world's leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Summary You are customer-focused, experienced at managing and growing customer accounts. You have strategic conversations focused on KPIs and success criteria to drive value and secure renewal. You are comfortable in renewal conversations including financial terms with a history of meeting renewal and expansion targets. You naturally possess a high level of empathy and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. You can identify and mitigate risk as well as pull teams together to solve escalations. You have a high standard for excellence and feel a great sense of satisfaction when customers are successful. You can converse effectively with technical customers, economic buyers, internal teams, procurement and executives, as well identify and create new opportunities for growth with new customer departments. You are able to establish yourself as a trusted advisor with any level of resources. Responsibilities Fluent in English and French Establish and maintain relationships with key decision makers within assigned accounts Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention. Partner with the Delphix Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of Delphix Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities. Act as the Delphix liaison for technical inquiries, issues or escalations. This will include working with Support, Product Management (i.e. roadmaps), ENG or others as needed. Ensure client reference ability to support the Sales organization in expansions and closing processes Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs. Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally. Identify and manage escalations for successful resolution by driving internal and external team action items Develop strategic account plans for 100% consumption and areas of growth based on customer's short and long-term goals Know the market and maintain a good knowledge of all key competitors Identify new use cases and new organizational contacts to expand on our customer's realized value and organization success Be responsible for renewal, health and risk forecasting and reporting on your client portfolio Requirements Bachelor's Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience 8+ years of experience in account management/customer success in a software company Experience negotiating and closing customer contracts (renewals & expansion) History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Experience working in a development, testing or data management environment Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking Must work within a team environment with sales, field services and delivery teams Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations Has worked successfully with Partners in collaborating on customer's success Must be able to travel at times Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! Please note: EEO & Belonging statements apply to Perforce Software as part of our commitment to an inclusive workplace.
Jan 17, 2026
Full time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with and learn from some of the best and brightest in business. Before you know it, you'll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world's leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Summary You are customer-focused, experienced at managing and growing customer accounts. You have strategic conversations focused on KPIs and success criteria to drive value and secure renewal. You are comfortable in renewal conversations including financial terms with a history of meeting renewal and expansion targets. You naturally possess a high level of empathy and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. You can identify and mitigate risk as well as pull teams together to solve escalations. You have a high standard for excellence and feel a great sense of satisfaction when customers are successful. You can converse effectively with technical customers, economic buyers, internal teams, procurement and executives, as well identify and create new opportunities for growth with new customer departments. You are able to establish yourself as a trusted advisor with any level of resources. Responsibilities Fluent in English and French Establish and maintain relationships with key decision makers within assigned accounts Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention. Partner with the Delphix Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of Delphix Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities. Act as the Delphix liaison for technical inquiries, issues or escalations. This will include working with Support, Product Management (i.e. roadmaps), ENG or others as needed. Ensure client reference ability to support the Sales organization in expansions and closing processes Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs. Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally. Identify and manage escalations for successful resolution by driving internal and external team action items Develop strategic account plans for 100% consumption and areas of growth based on customer's short and long-term goals Know the market and maintain a good knowledge of all key competitors Identify new use cases and new organizational contacts to expand on our customer's realized value and organization success Be responsible for renewal, health and risk forecasting and reporting on your client portfolio Requirements Bachelor's Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience 8+ years of experience in account management/customer success in a software company Experience negotiating and closing customer contracts (renewals & expansion) History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Experience working in a development, testing or data management environment Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking Must work within a team environment with sales, field services and delivery teams Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations Has worked successfully with Partners in collaborating on customer's success Must be able to travel at times Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! Please note: EEO & Belonging statements apply to Perforce Software as part of our commitment to an inclusive workplace.
Associate Director - Purpose Department: Leadership & Change : Leadership & Change Employment Type: Permanent - Full Time Location: UK - London As an Associate Director in our Purpose Consulting team, you will lead strategic projects that help large organizations define, embed, and activate their purpose. This senior consulting role requires deep expertise in purpose strategy and the ability to deliver transformative work for major clients. The role will also require the candidate to play a key role in business development. Key Responsibilities Client Delivery: Lead purpose strategy engagements for large businesses, managing projects valued at £250k+. Develop and deliver high-quality strategic recommendations that help clients develop and deliver their organisational purpose. Link these recommendations to growth ensuring purpose is seen as a valuable tool for the business and an idea that is bought into across the organisation. Manage and mentor project teams, ensuring excellence in delivery and client satisfaction. Build strong relationships with senior client stakeholders and act as a trusted advisor. Growth: Expand existing accounts through strong client relationships and strategic insight. Sales: Achieve annual sales targets of £400k+ through new business development and account growth. Contribute to business development, including proposal writing and pitching for new opportunities. Stay ahead of trends in purpose, sustainability, and corporate strategy to inform client work and thought leadership. Skills, Knowledge & Expertise 8+ years of experience in purpose, management consulting or a related field, with a focus on purpose strategy. Proven track record of leading large-scale projects for major organizations. Strong understanding of organizational purpose and its role in business strategy. Exceptional leadership, communication, and stakeholder management skills. Ability to manage complex projects and deliver results under pressure. Experience of working with senior level stakeholders and leading and managing internal project teams. Job Benefits Your Benefits Work within a highly motivated team in an innovative and rapidly growing global company. Opportunity to have a direct impact and be a key part of the growth and development of the business and the team. Work solely on projects that have an impact on the sustainability and climate change goals/challenges for clients. Opportunity to work with, collaborate with and learn from sustainability SME's who are passionate about the work they do and the impact Anthesis can have. Exposure to a wide range of clients and projects on a global basis. Competitive salary in line with, experience and skills. Competitive benefits including flexible working, 25 days holiday and two volunteering days off and the day off for your Birthday! An opportunity to participate in the Anthesis Employee Participation Plan (EPP), an industry-pioneering employee incentive plan that allows all employees to be rewarded for the growth in the equity value of Anthesis. Cooperative, supportive and open working atmosphere.
Jan 17, 2026
Full time
Associate Director - Purpose Department: Leadership & Change : Leadership & Change Employment Type: Permanent - Full Time Location: UK - London As an Associate Director in our Purpose Consulting team, you will lead strategic projects that help large organizations define, embed, and activate their purpose. This senior consulting role requires deep expertise in purpose strategy and the ability to deliver transformative work for major clients. The role will also require the candidate to play a key role in business development. Key Responsibilities Client Delivery: Lead purpose strategy engagements for large businesses, managing projects valued at £250k+. Develop and deliver high-quality strategic recommendations that help clients develop and deliver their organisational purpose. Link these recommendations to growth ensuring purpose is seen as a valuable tool for the business and an idea that is bought into across the organisation. Manage and mentor project teams, ensuring excellence in delivery and client satisfaction. Build strong relationships with senior client stakeholders and act as a trusted advisor. Growth: Expand existing accounts through strong client relationships and strategic insight. Sales: Achieve annual sales targets of £400k+ through new business development and account growth. Contribute to business development, including proposal writing and pitching for new opportunities. Stay ahead of trends in purpose, sustainability, and corporate strategy to inform client work and thought leadership. Skills, Knowledge & Expertise 8+ years of experience in purpose, management consulting or a related field, with a focus on purpose strategy. Proven track record of leading large-scale projects for major organizations. Strong understanding of organizational purpose and its role in business strategy. Exceptional leadership, communication, and stakeholder management skills. Ability to manage complex projects and deliver results under pressure. Experience of working with senior level stakeholders and leading and managing internal project teams. Job Benefits Your Benefits Work within a highly motivated team in an innovative and rapidly growing global company. Opportunity to have a direct impact and be a key part of the growth and development of the business and the team. Work solely on projects that have an impact on the sustainability and climate change goals/challenges for clients. Opportunity to work with, collaborate with and learn from sustainability SME's who are passionate about the work they do and the impact Anthesis can have. Exposure to a wide range of clients and projects on a global basis. Competitive salary in line with, experience and skills. Competitive benefits including flexible working, 25 days holiday and two volunteering days off and the day off for your Birthday! An opportunity to participate in the Anthesis Employee Participation Plan (EPP), an industry-pioneering employee incentive plan that allows all employees to be rewarded for the growth in the equity value of Anthesis. Cooperative, supportive and open working atmosphere.
Careers# Salesforce Administrator (8 month FTC) Team:Tech Location:Thame Work Model:hybrid Work Type:Maximum term Hi, we're Smoove, part of the PEXA Group. Our vision is to simplify and revolutionise the home moving and ownership experience for everyone. We are on a mission to deliver products and services that remove the pain, frustration, uncertainty, friction and stress that the current process creates.We are a leading provider of tech in the property sector - founded in 2003, our product focus has been our conveyancer two-sided marketplace, connecting consumers with a range of quality conveyancers to choose from at competitive prices via our easy-to-use tech platform. We are now building out our ecosystem so consumers can benefit from our services either via their Estate Agent or their Mortgage Broker, through smarter conveyancing platforms, making the home buying or selling process easier, quicker, safer and more transparentGreat question! We pride ourselves on attracting, developing and retaining a diverse range of people in an equally diverse range of roles and specialisms - who together achieve outstanding results. Our transparent approach and open-door policy make Smoove a great place to work and as our business expands, we are looking for ambitious, talented people to join us.Our Salesforce team is vital to our success and we're looking for a proactive Salesforce Administrator to play a key role in enhancing and maintaining our Salesforce environment. In this hands-on role, you'll collaborate within an agile team to deliver innovative functionality, resolve system issues, and contribute to continuous improvement initiatives.You'll work closely with developers and stakeholders to recommend impactful solutions.If you thrive in a fast-paced, collaborative environment and enjoy turning technical insights into business value - we'd love to hear from you.We at Smoove are ready so if this role sounds like you, apply today. To be conducted as part of post offer employment checks: The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at . GDPR Compliance Digital Completion UK Limited (trading name "PEXA"), Optima Legal Services Limited (trading name "Optima Legal") and Smoove Limited (a holding company which comprises of the following wholly owned trading Subsidiary companies: United Legal Services Limited, United Home Services Limited, Legal-Eye Limited, and Amity Law Limited) are all owned directly by DigCom UK Holdings Limited, which is a wholly owned Subsidiary of PEXA Group Limited in Australia (ACN ; ASX: PXA) (referred to collectively as "PEXA Group"). When we process your applicant personal data for recruitment purposes, we do so as a controller. If as part of the recruitment process, we share your personal data with another company within the PEXA Group, that company may process your personal data as either an independent controller or, in certain circumstances, a joint controller. By applying for this role, you consent to us processing your personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, and further information can be found in our privacy notice . Solution design & continuous improvement : Seek out ways to configure and maintain the Salesforce platform to meet business requirements, proposing simple, scalable declarative solutions. Best-practice advisory: Make best-practice recommendations to help the organisation optimise Salesforce usage, aligned to platform limits and Flows-first patterns. BAU support & case management - Support Salesforce BAU: triage cases, fix bugs, troubleshoot issues, and communicate status/SLA to end users. User & access administration - Manage users, roles, profiles, permission sets/groups, queues, and data access; maintain SSO/MFA. Declarative configuration (Lightning) - Create and maintain custom fields, objects, page layouts, Lightning App Builder pages, Dynamic Forms/Actions, validation rules, approval processes, and Flows (record-triggered/screen); follow naming/versioning standards. Data quality & stewardship - Define validation, duplicate & matching rules; govern picklists; perform safe bulk imports/updates via Data Loader/Workbench; support retention/archiving practices. Reporting & analytics - Develop and maintain reports, custom report types, dashboards, and row-level formulas; track adoption and data-quality KPIs for Sales & Service leaders. Release & environment support - Prepare change sets/Copado items, help manage sandboxes and test data, coordinate UAT and post/pre-release checks; escalate complex conflicts/rollbacks to the Lead Engineer. Integrations & third-party apps - Configure app settings, Named Credentials, and simple External Services; support end-to-end testing and monitoring; escalate API/design topics to the Lead Engineer. Platform health & monitoring - Monitor limits, login history, and Flow/automation errors; use Health Check; remediate issues and surface risks early. Skills and Experience Essential Skills & Experience Certification: ADM201. (One additional cert such as Platform App Builder, Advanced Admin, or Business Analyst i s a plus.) Experience: 2+ years as a Salesforce Admin working inLightning across Sales Cloud and Service Cloud Core platform fundamentals: Solid grasp of Salesforce data model & sharing, validation rules, and reporting. Strong troubleshooting and problem-solving skills. Ability to learn and implement new Salesforce features and AI capabilities to enhance business processes. Good understanding of data relationships and Salesforce data model. Desirable Skills & Experience DevOps tooling: Copado, DevOps Centre, or Gearset; basic Git literacy (branches/PRs). Marketing Cloud exposure. Experience Cloud deeper knowledge (guest-user controls, advanced sharing). Security & compliance: Awareness of GDPR practices (retention, consent, DSARs). Skills in working with existing/new integration frameworks, mainly using declarative solutions for platform event integrations. Declarative-first mindset: Comfortable building and maintaining record-triggered and screen flows. Data tools: Proficient with Data Loader/Workbench and safe bulk changes. Ways of working: Familiar with agile delivery (Jira/Confluence), basic release processes, and collaborating in a small, fast-moving team. Communication: Clear written/verbal skills; confident supporting end users and running UAT walk-throughs.
Jan 16, 2026
Full time
Careers# Salesforce Administrator (8 month FTC) Team:Tech Location:Thame Work Model:hybrid Work Type:Maximum term Hi, we're Smoove, part of the PEXA Group. Our vision is to simplify and revolutionise the home moving and ownership experience for everyone. We are on a mission to deliver products and services that remove the pain, frustration, uncertainty, friction and stress that the current process creates.We are a leading provider of tech in the property sector - founded in 2003, our product focus has been our conveyancer two-sided marketplace, connecting consumers with a range of quality conveyancers to choose from at competitive prices via our easy-to-use tech platform. We are now building out our ecosystem so consumers can benefit from our services either via their Estate Agent or their Mortgage Broker, through smarter conveyancing platforms, making the home buying or selling process easier, quicker, safer and more transparentGreat question! We pride ourselves on attracting, developing and retaining a diverse range of people in an equally diverse range of roles and specialisms - who together achieve outstanding results. Our transparent approach and open-door policy make Smoove a great place to work and as our business expands, we are looking for ambitious, talented people to join us.Our Salesforce team is vital to our success and we're looking for a proactive Salesforce Administrator to play a key role in enhancing and maintaining our Salesforce environment. In this hands-on role, you'll collaborate within an agile team to deliver innovative functionality, resolve system issues, and contribute to continuous improvement initiatives.You'll work closely with developers and stakeholders to recommend impactful solutions.If you thrive in a fast-paced, collaborative environment and enjoy turning technical insights into business value - we'd love to hear from you.We at Smoove are ready so if this role sounds like you, apply today. To be conducted as part of post offer employment checks: The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at . GDPR Compliance Digital Completion UK Limited (trading name "PEXA"), Optima Legal Services Limited (trading name "Optima Legal") and Smoove Limited (a holding company which comprises of the following wholly owned trading Subsidiary companies: United Legal Services Limited, United Home Services Limited, Legal-Eye Limited, and Amity Law Limited) are all owned directly by DigCom UK Holdings Limited, which is a wholly owned Subsidiary of PEXA Group Limited in Australia (ACN ; ASX: PXA) (referred to collectively as "PEXA Group"). When we process your applicant personal data for recruitment purposes, we do so as a controller. If as part of the recruitment process, we share your personal data with another company within the PEXA Group, that company may process your personal data as either an independent controller or, in certain circumstances, a joint controller. By applying for this role, you consent to us processing your personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, and further information can be found in our privacy notice . Solution design & continuous improvement : Seek out ways to configure and maintain the Salesforce platform to meet business requirements, proposing simple, scalable declarative solutions. Best-practice advisory: Make best-practice recommendations to help the organisation optimise Salesforce usage, aligned to platform limits and Flows-first patterns. BAU support & case management - Support Salesforce BAU: triage cases, fix bugs, troubleshoot issues, and communicate status/SLA to end users. User & access administration - Manage users, roles, profiles, permission sets/groups, queues, and data access; maintain SSO/MFA. Declarative configuration (Lightning) - Create and maintain custom fields, objects, page layouts, Lightning App Builder pages, Dynamic Forms/Actions, validation rules, approval processes, and Flows (record-triggered/screen); follow naming/versioning standards. Data quality & stewardship - Define validation, duplicate & matching rules; govern picklists; perform safe bulk imports/updates via Data Loader/Workbench; support retention/archiving practices. Reporting & analytics - Develop and maintain reports, custom report types, dashboards, and row-level formulas; track adoption and data-quality KPIs for Sales & Service leaders. Release & environment support - Prepare change sets/Copado items, help manage sandboxes and test data, coordinate UAT and post/pre-release checks; escalate complex conflicts/rollbacks to the Lead Engineer. Integrations & third-party apps - Configure app settings, Named Credentials, and simple External Services; support end-to-end testing and monitoring; escalate API/design topics to the Lead Engineer. Platform health & monitoring - Monitor limits, login history, and Flow/automation errors; use Health Check; remediate issues and surface risks early. Skills and Experience Essential Skills & Experience Certification: ADM201. (One additional cert such as Platform App Builder, Advanced Admin, or Business Analyst i s a plus.) Experience: 2+ years as a Salesforce Admin working inLightning across Sales Cloud and Service Cloud Core platform fundamentals: Solid grasp of Salesforce data model & sharing, validation rules, and reporting. Strong troubleshooting and problem-solving skills. Ability to learn and implement new Salesforce features and AI capabilities to enhance business processes. Good understanding of data relationships and Salesforce data model. Desirable Skills & Experience DevOps tooling: Copado, DevOps Centre, or Gearset; basic Git literacy (branches/PRs). Marketing Cloud exposure. Experience Cloud deeper knowledge (guest-user controls, advanced sharing). Security & compliance: Awareness of GDPR practices (retention, consent, DSARs). Skills in working with existing/new integration frameworks, mainly using declarative solutions for platform event integrations. Declarative-first mindset: Comfortable building and maintaining record-triggered and screen flows. Data tools: Proficient with Data Loader/Workbench and safe bulk changes. Ways of working: Familiar with agile delivery (Jira/Confluence), basic release processes, and collaborating in a small, fast-moving team. Communication: Clear written/verbal skills; confident supporting end users and running UAT walk-throughs.
Customer Success Manager - North America Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. A remote role, this person can be based anywhere in North America. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross-Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem-solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas Benefits package including Medical, Dental, Vision & Life Coverage Options Flexible Working Hours Unlimited PTO 12 paid Holidays 2 Paid Community Service Days Company paid STD and LTD 401K 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well Educational Reimbursement Opportunities Referral Bonus Program Access to an Employee Assistance Program (EAP) Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy There's more as well! Speak with us to find out all the details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Jan 16, 2026
Full time
Customer Success Manager - North America Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. A remote role, this person can be based anywhere in North America. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross-Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem-solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas Benefits package including Medical, Dental, Vision & Life Coverage Options Flexible Working Hours Unlimited PTO 12 paid Holidays 2 Paid Community Service Days Company paid STD and LTD 401K 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well Educational Reimbursement Opportunities Referral Bonus Program Access to an Employee Assistance Program (EAP) Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy There's more as well! Speak with us to find out all the details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. Principal Healthcare Data Consultant Role Overview As a Principal Data Consultant for Pre-Sales, you will play a critical role in shaping and delivering data and AI opportunities across Kainos' Healthcare business. You will work closely with our Healthcare Chief Technology Officer, account leads and delivery leaders to understand client needs, shape new opportunities, and design impactful Data and AI solutions that improve outcomes across the UK healthcare system. You will lead client-facing engagements to define requirements, run exploratory workshops, and shape proposals that draw on your expertise in healthcare data and AI. This includes developing compelling bid responses, creating reusable accelerators and offerings, and providing subject matter assurance for delivery teams. In addition to your pre-sales responsibilities, you will operate as a Lead Data Architect in delivery programmes. You will shape data strategy, design and deliver fit-for-purpose data architectures, and provide assurance across all stages of delivery. As a subject matter expert, you will bring deep expertise in core data architecture disciplines including data modelling, data flows, metadata management, data transformation, and governance. You will be expected to engage and build relationships with senior stakeholders in client account across national arms-length bodies (e.g. NHS England, UKHSA, NHSBSA), devolved administrations, regional health and care organisations, and clinical research bodies. This is a high-impact, hybrid role that combines hands-on technical leadership with strategic consulting and business development, ideally suited to someone with a strong foundation in data architecture, consulting and a passion for advancing healthcare outcomes through data and AI. You will be responsible for: Client Engagement and Pre-Sales Leading the shaping of early-stage client opportunities, including discovery sessions and exploratory workshops with senior stakeholders. Helping qualify opportunities and develop early-stage proposals and positioning materials. Working with account teams to develop compelling, solution-driven bid responses and presentations. Creating reusable Healthcare accelerators and offerings that leverage Data & AI Acting as a trusted advisor to clients across national, regional and research-based healthcare organisations. Data Architecture and Delivery Assurance Leading or assuring the design of complex data and AI solutions that span data integration, analytics, AI/ML and interoperability. Acting as a Lead Data Architect within delivery programmes, responsible for the technical design, data model development, metadata and governance practices. Providing technical leadership and assurance for delivery teams, ensuring alignment with Data and AI best practices and client goals. Advising clients on product and technology selection, and defining information handling models across data platforms. Supporting delivery teams by providing subject matter expertise, delivery assurance and hands-on delivery where appropriate. Offerings and Thought Leadership Creating reusable healthcare data and AI offerings and accelerators that support repeatable pre-sales and delivery activities. Helping define new go-to-market propositions, working with marketing, sales and delivery leads. Developing sales collateral that clearly articulates our value proposition in the healthcare space. Representing Kainos at industry events, panels and briefings to build credibility and network. Innovation Staying informed on emerging trends in Healthcare Data and AI to identify opportunities for applying cutting-edge technologies in client engagements. Driving innovation by applying market-leading tools and techniques that improve the quality and impact of our Data and AI proposals and delivered solutions. Promoting a culture of experimentation and improvement within the team. People management Leading, motivating and empowering individuals within the Data and AI practice, creating a positive, high-performing culture where people can grow. Mandatory requirements: Experience working as a Data or AI consultant in a client-facing role, including shaping new opportunities and leading pre-sales activities. Strong technical design expertise in core data architecture disciplines including data modelling, data analysis, metadata management, data transformation, data migration and governance. Proven experience delivering or assuring large-scale Data or AI programmes within the public sector or healthcare domain. Proven ability to act as a technical leader across complex data delivery programmes, including mentoring, standards development, and architecture assurance. Excellent communication and influencing skills, with the ability to operate confidently with C-level and Director-level stakeholders. Broad technology understanding, including modern data platforms, data integration, analytics, AI/ML, data governance and cloud technologies. Highly proficient in at least three mainstream data technologies and aware of wider data technology trends. Experience working across the full sales lifecycle, from early shaping through to pitch and close. Desirable requirements: Experience working with UK healthcare bodies such as DHSC, NHS England, UKHSA, NHSBSA, devolved nations, ICSs and clinical research bodies. Deep understanding of healthcare data, interoperability (e.g. FHIR, HL7, SNOMED), and the use of data and AI to improve public health and clinical outcomes. Experience in designing or delivering secure data environments (SDEs) or similar research-oriented data platforms. Understanding of the practical application of GenAI and large language models in Healthcare. Experience with public sector procurement processes. Enterprise data architecture experience. Experience developing go-to-market offerings, accelerators or reusable assets. Involvement in industry forums, advisory groups or standards bodies relevant to healthcare data. About Kainos Healthcare Kainos is a digital technology company that has been delivering impactful transformation across healthcare, public sector and commercial clients for over 30 years. Our Healthcare business is a trusted partner to organisations including NHS England, UKHSA, DHSC, and regional care systems. We specialise in designing and delivering national-scale services that improve patient care, modernise clinical and operational systems, and enable better use of data for decision-making and research. Our work includes Secure Data Environments (SDEs), data platforms, digital front doors, and health protection systems that support the UK's response to infectious disease threats. This role sits within our Data and AI Practice and will help shape the next generation of data-driven services in UK healthcare. Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Jan 16, 2026
Full time
Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. Principal Healthcare Data Consultant Role Overview As a Principal Data Consultant for Pre-Sales, you will play a critical role in shaping and delivering data and AI opportunities across Kainos' Healthcare business. You will work closely with our Healthcare Chief Technology Officer, account leads and delivery leaders to understand client needs, shape new opportunities, and design impactful Data and AI solutions that improve outcomes across the UK healthcare system. You will lead client-facing engagements to define requirements, run exploratory workshops, and shape proposals that draw on your expertise in healthcare data and AI. This includes developing compelling bid responses, creating reusable accelerators and offerings, and providing subject matter assurance for delivery teams. In addition to your pre-sales responsibilities, you will operate as a Lead Data Architect in delivery programmes. You will shape data strategy, design and deliver fit-for-purpose data architectures, and provide assurance across all stages of delivery. As a subject matter expert, you will bring deep expertise in core data architecture disciplines including data modelling, data flows, metadata management, data transformation, and governance. You will be expected to engage and build relationships with senior stakeholders in client account across national arms-length bodies (e.g. NHS England, UKHSA, NHSBSA), devolved administrations, regional health and care organisations, and clinical research bodies. This is a high-impact, hybrid role that combines hands-on technical leadership with strategic consulting and business development, ideally suited to someone with a strong foundation in data architecture, consulting and a passion for advancing healthcare outcomes through data and AI. You will be responsible for: Client Engagement and Pre-Sales Leading the shaping of early-stage client opportunities, including discovery sessions and exploratory workshops with senior stakeholders. Helping qualify opportunities and develop early-stage proposals and positioning materials. Working with account teams to develop compelling, solution-driven bid responses and presentations. Creating reusable Healthcare accelerators and offerings that leverage Data & AI Acting as a trusted advisor to clients across national, regional and research-based healthcare organisations. Data Architecture and Delivery Assurance Leading or assuring the design of complex data and AI solutions that span data integration, analytics, AI/ML and interoperability. Acting as a Lead Data Architect within delivery programmes, responsible for the technical design, data model development, metadata and governance practices. Providing technical leadership and assurance for delivery teams, ensuring alignment with Data and AI best practices and client goals. Advising clients on product and technology selection, and defining information handling models across data platforms. Supporting delivery teams by providing subject matter expertise, delivery assurance and hands-on delivery where appropriate. Offerings and Thought Leadership Creating reusable healthcare data and AI offerings and accelerators that support repeatable pre-sales and delivery activities. Helping define new go-to-market propositions, working with marketing, sales and delivery leads. Developing sales collateral that clearly articulates our value proposition in the healthcare space. Representing Kainos at industry events, panels and briefings to build credibility and network. Innovation Staying informed on emerging trends in Healthcare Data and AI to identify opportunities for applying cutting-edge technologies in client engagements. Driving innovation by applying market-leading tools and techniques that improve the quality and impact of our Data and AI proposals and delivered solutions. Promoting a culture of experimentation and improvement within the team. People management Leading, motivating and empowering individuals within the Data and AI practice, creating a positive, high-performing culture where people can grow. Mandatory requirements: Experience working as a Data or AI consultant in a client-facing role, including shaping new opportunities and leading pre-sales activities. Strong technical design expertise in core data architecture disciplines including data modelling, data analysis, metadata management, data transformation, data migration and governance. Proven experience delivering or assuring large-scale Data or AI programmes within the public sector or healthcare domain. Proven ability to act as a technical leader across complex data delivery programmes, including mentoring, standards development, and architecture assurance. Excellent communication and influencing skills, with the ability to operate confidently with C-level and Director-level stakeholders. Broad technology understanding, including modern data platforms, data integration, analytics, AI/ML, data governance and cloud technologies. Highly proficient in at least three mainstream data technologies and aware of wider data technology trends. Experience working across the full sales lifecycle, from early shaping through to pitch and close. Desirable requirements: Experience working with UK healthcare bodies such as DHSC, NHS England, UKHSA, NHSBSA, devolved nations, ICSs and clinical research bodies. Deep understanding of healthcare data, interoperability (e.g. FHIR, HL7, SNOMED), and the use of data and AI to improve public health and clinical outcomes. Experience in designing or delivering secure data environments (SDEs) or similar research-oriented data platforms. Understanding of the practical application of GenAI and large language models in Healthcare. Experience with public sector procurement processes. Enterprise data architecture experience. Experience developing go-to-market offerings, accelerators or reusable assets. Involvement in industry forums, advisory groups or standards bodies relevant to healthcare data. About Kainos Healthcare Kainos is a digital technology company that has been delivering impactful transformation across healthcare, public sector and commercial clients for over 30 years. Our Healthcare business is a trusted partner to organisations including NHS England, UKHSA, DHSC, and regional care systems. We specialise in designing and delivering national-scale services that improve patient care, modernise clinical and operational systems, and enable better use of data for decision-making and research. Our work includes Secure Data Environments (SDEs), data platforms, digital front doors, and health protection systems that support the UK's response to infectious disease threats. This role sits within our Data and AI Practice and will help shape the next generation of data-driven services in UK healthcare. Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow , belong and impact . Overview of the Team / Business Unit The Financial Services (FS) Consulting business unit provides a diverse range of risk and regulatory compliance services to our clients to help them stay compliant, with the vast web of regulations applicable to the industry. Predominantly clients are banks and insurers but can also include investment firms and payment institutions. We are looking to recruit a talented and high performing individual to join the Prudential Regulation & Risk Management Practice within FS Consulting. The Prudential Regulation & Risk Management Practice provides a number of tailored solutions to support our FS clients with their risk management framework, prudential compliance as well as management of change and technology initiatives around risk and prudential regulations. Typical engagements in the Prudential Regulation & Risk Management Practice include: Reviewing and refining clients' ICAAP, ILAAP, ICARA, wind down and recovery plans. Responding to clients' queries on the interpretation and implementation of prudential rules. Reviewing COREP, FINREP, PRA 110, MIF and other regulatory returns. Supporting the effectiveness of regulatory change projects. Supporting assurance on clients' processing of regulatory data. Supporting the review of firms' prudential risk management capabilities - including reviews of relevant policies and procedures; and, how such risks are identified, measured, monitored, measured, and reported. Providing internal audit subject matter expertise. Role & Responsibilities The role of a Consultant is to support the team in delivering projects. This means assisting in all aspects of the project lifecycle; from the sales or 'business development' process, to project planning, execution of fieldwork and preparation of deliverables including actively contributing to final recommendations. You will be involved in non-client activities such as assisting with internal projects and research initiatives. We currently have a hybrid working model, so as a consultant you will split your time between working from home, visiting the office, client sites when required. With the potential of travel outside of the UK, depending on government guidelines. As a Consultant, you will be expected to: Work as part of small and large sized multi-disciplinary engagement teams to deliver the types of engagements listed above. Gather and analyse information, perform gap analysis, identify areas of improvements and offer value-adding recommendations. Draft client-specific conclusions and recommendations based on research and project work undertaken. Support Engagement Managers in managing delivery of client engagements. This includes monitoring and reporting on delivery status, identifying and promptly escalating any issues and risks that could impact delivery and providing guidance and quality review of others. Develop client relationships, grow networks and assist in identifying and converting engagement opportunities. Support the development of product offerings and preparation of technical proposals and pitches to clients. Support in writing publications and producing materials to help others understand the impact of regulatory developments and changing risk management practices. Coach and develop junior team members. What are we looking for? 2-3 years' experience of undertaking risk, control or prudential reporting responsibilities working either in the FS industry, consulting firm or any of the FS regulators. Good understanding of products and services within Corporate and Investment Banking, Wholesale and Retail Banking, Investment Services. Experience or knowledge of reviewing business processes, governance arrangements, control framework, operating structures and supporting IT infrastructures. Experience or knowledge of one or more of the following: The UK prudential regulatory framework, covering existing and forthcoming regulations, specifically, knowledge of the PRA Rulebook, Supervisory Statements, the FCA Handbook and Basel 3.1. Preparation or review of Internal Capital Adequacy Assessment Process (ICAAP), in particular Pillar 1 capital requirements, Pillar 2 risks, robustness of stress test scenarios; Internal Liquidity Adequacy Assessment Process (ILAAP), Internal Capital Adequacy and Risk Assessment (ICARA), Regulatory Reporting (COREP, FINREP, PRA) and Recovery Plan (RP). Preparation or review of Internal Capital Adequacy and Risk Assessment (ICARA) process and reporting under the Investment Firms Prudential Regime (IFPR). Good understanding of the PRA's supervisory model - including internal and external risk factors, and risk mitigants. Knowledge of, and experience in, risk management frameworks, processes, controls and practices in banking and/or investment firms. This may include responsibility for supporting the implementation of risk management practices or supporting the oversight of risks in a Risk Function role. Holds a Masters' degree qualification or equivalent. Personal Attributes Ability to express ideas with authority and conviction throughout verbal and written communication. Ability to think creatively, generate innovative ideas, challenge the status quo, and deliver work effectively. Ability to act as a role model setting high standards of quality. Project management skills - effective time management, handling conflicting priorities, working well with others in team, managing projects independently. Interpersonal skills: the ability to build client relationships with a foundation of trust and responsibility. Analytical skills: the ability to think critically, research and solve problems. Ability to multitask and work with tight timelines. Commitment to self-development & learning. Affinity with our values; in particular, respect for individuals, diversity, and integrity. Diversity, Equity & Inclusion At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential. At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters
Jan 16, 2026
Full time
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow , belong and impact . Overview of the Team / Business Unit The Financial Services (FS) Consulting business unit provides a diverse range of risk and regulatory compliance services to our clients to help them stay compliant, with the vast web of regulations applicable to the industry. Predominantly clients are banks and insurers but can also include investment firms and payment institutions. We are looking to recruit a talented and high performing individual to join the Prudential Regulation & Risk Management Practice within FS Consulting. The Prudential Regulation & Risk Management Practice provides a number of tailored solutions to support our FS clients with their risk management framework, prudential compliance as well as management of change and technology initiatives around risk and prudential regulations. Typical engagements in the Prudential Regulation & Risk Management Practice include: Reviewing and refining clients' ICAAP, ILAAP, ICARA, wind down and recovery plans. Responding to clients' queries on the interpretation and implementation of prudential rules. Reviewing COREP, FINREP, PRA 110, MIF and other regulatory returns. Supporting the effectiveness of regulatory change projects. Supporting assurance on clients' processing of regulatory data. Supporting the review of firms' prudential risk management capabilities - including reviews of relevant policies and procedures; and, how such risks are identified, measured, monitored, measured, and reported. Providing internal audit subject matter expertise. Role & Responsibilities The role of a Consultant is to support the team in delivering projects. This means assisting in all aspects of the project lifecycle; from the sales or 'business development' process, to project planning, execution of fieldwork and preparation of deliverables including actively contributing to final recommendations. You will be involved in non-client activities such as assisting with internal projects and research initiatives. We currently have a hybrid working model, so as a consultant you will split your time between working from home, visiting the office, client sites when required. With the potential of travel outside of the UK, depending on government guidelines. As a Consultant, you will be expected to: Work as part of small and large sized multi-disciplinary engagement teams to deliver the types of engagements listed above. Gather and analyse information, perform gap analysis, identify areas of improvements and offer value-adding recommendations. Draft client-specific conclusions and recommendations based on research and project work undertaken. Support Engagement Managers in managing delivery of client engagements. This includes monitoring and reporting on delivery status, identifying and promptly escalating any issues and risks that could impact delivery and providing guidance and quality review of others. Develop client relationships, grow networks and assist in identifying and converting engagement opportunities. Support the development of product offerings and preparation of technical proposals and pitches to clients. Support in writing publications and producing materials to help others understand the impact of regulatory developments and changing risk management practices. Coach and develop junior team members. What are we looking for? 2-3 years' experience of undertaking risk, control or prudential reporting responsibilities working either in the FS industry, consulting firm or any of the FS regulators. Good understanding of products and services within Corporate and Investment Banking, Wholesale and Retail Banking, Investment Services. Experience or knowledge of reviewing business processes, governance arrangements, control framework, operating structures and supporting IT infrastructures. Experience or knowledge of one or more of the following: The UK prudential regulatory framework, covering existing and forthcoming regulations, specifically, knowledge of the PRA Rulebook, Supervisory Statements, the FCA Handbook and Basel 3.1. Preparation or review of Internal Capital Adequacy Assessment Process (ICAAP), in particular Pillar 1 capital requirements, Pillar 2 risks, robustness of stress test scenarios; Internal Liquidity Adequacy Assessment Process (ILAAP), Internal Capital Adequacy and Risk Assessment (ICARA), Regulatory Reporting (COREP, FINREP, PRA) and Recovery Plan (RP). Preparation or review of Internal Capital Adequacy and Risk Assessment (ICARA) process and reporting under the Investment Firms Prudential Regime (IFPR). Good understanding of the PRA's supervisory model - including internal and external risk factors, and risk mitigants. Knowledge of, and experience in, risk management frameworks, processes, controls and practices in banking and/or investment firms. This may include responsibility for supporting the implementation of risk management practices or supporting the oversight of risks in a Risk Function role. Holds a Masters' degree qualification or equivalent. Personal Attributes Ability to express ideas with authority and conviction throughout verbal and written communication. Ability to think creatively, generate innovative ideas, challenge the status quo, and deliver work effectively. Ability to act as a role model setting high standards of quality. Project management skills - effective time management, handling conflicting priorities, working well with others in team, managing projects independently. Interpersonal skills: the ability to build client relationships with a foundation of trust and responsibility. Analytical skills: the ability to think critically, research and solve problems. Ability to multitask and work with tight timelines. Commitment to self-development & learning. Affinity with our values; in particular, respect for individuals, diversity, and integrity. Diversity, Equity & Inclusion At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential. At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters
Senior Customer Success Manager, Enterprise, Actimize United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Customer Success Manager Location: London, United Kingdom Company: NICE Actimize At NICE, we don't just meet challenges-we redefine them. We're driven by ambition, powered by innovation, and committed to making a meaningful impact. Our team of NICErs brings passion and excellence to everything they do. If you're ready to lead with purpose and elevate customer success to new heights, we want you on our team. About the Role As a Senior Customer Success Manager, you will play a strategic role in cultivating long-term customer relationships, driving adoption, and maximizing the value of NICE Actimize solutions. You'll serve as a trusted advisor to our enterprise clients, ensuring they achieve their business goals while championing their voice within our organization. This role also leads the renewal strategy and contributes to growth through retention and expansion opportunities. Key Responsibilities Strategic Account Leadership: Own post-sales relationships for a portfolio of high-value clients, acting as the primary point of contact and advocate. Customer Engagement & Value Realization: Develop tailored success plans, lead governance frameworks, and conduct executive business reviews to align solution outcomes with customer objectives. Cross-Functional Collaboration: Partner with Sales, Product, Support, and Delivery teams to ensure seamless execution of client initiatives and proactive issue resolution. Renewal & Retention Strategy: Drive timely contract renewals, manage commercial discussions, and ensure continuity of service and long term customer satisfaction. Insight & Intelligence: Maintain detailed account profiles and health metrics to inform strategic decisions and identify growth opportunities. Customer Advocacy: Facilitate reference requests, case studies, and feedback loops to amplify customer success stories and inform internal improvements. Operational Excellence: Lead responses to client assessments, RFPs, and due diligence inquiries with precision and professionalism. What You Bring solution-oriented mindset with a passion for customer success and continuous improvement. Exceptional communication and stakeholder management skills, with the ability to influence at all levels. Proven experience in building and nurturing strategic relationships across complex organizations. Minimum Bachelor's degree in Business, Finance, Computer Science, or a related field. 5+ years of experience in customer success, account management, or software delivery-preferably in a SaaS or enterprise software environment. Familiarity with AML/Fraud domains and regulatory technology is a strong advantage. Experience in program/project management and a technical background is beneficial. Multilingual capabilities, especially in European languages, are a plus. Why NICE Actimize? Join a global leader in financial crime, risk, and compliance solutions. Be part of a team that's shaping the future of financial integrity and customer success across the EMEA region. What's in it for you? Learn more about the Benefits at NICE. Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Hybrid About NICE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. Requisition ID: 9244 Reporting into: Director, Customer Success Manager, Enterprise, Actimize
Jan 16, 2026
Full time
Senior Customer Success Manager, Enterprise, Actimize United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Customer Success Manager Location: London, United Kingdom Company: NICE Actimize At NICE, we don't just meet challenges-we redefine them. We're driven by ambition, powered by innovation, and committed to making a meaningful impact. Our team of NICErs brings passion and excellence to everything they do. If you're ready to lead with purpose and elevate customer success to new heights, we want you on our team. About the Role As a Senior Customer Success Manager, you will play a strategic role in cultivating long-term customer relationships, driving adoption, and maximizing the value of NICE Actimize solutions. You'll serve as a trusted advisor to our enterprise clients, ensuring they achieve their business goals while championing their voice within our organization. This role also leads the renewal strategy and contributes to growth through retention and expansion opportunities. Key Responsibilities Strategic Account Leadership: Own post-sales relationships for a portfolio of high-value clients, acting as the primary point of contact and advocate. Customer Engagement & Value Realization: Develop tailored success plans, lead governance frameworks, and conduct executive business reviews to align solution outcomes with customer objectives. Cross-Functional Collaboration: Partner with Sales, Product, Support, and Delivery teams to ensure seamless execution of client initiatives and proactive issue resolution. Renewal & Retention Strategy: Drive timely contract renewals, manage commercial discussions, and ensure continuity of service and long term customer satisfaction. Insight & Intelligence: Maintain detailed account profiles and health metrics to inform strategic decisions and identify growth opportunities. Customer Advocacy: Facilitate reference requests, case studies, and feedback loops to amplify customer success stories and inform internal improvements. Operational Excellence: Lead responses to client assessments, RFPs, and due diligence inquiries with precision and professionalism. What You Bring solution-oriented mindset with a passion for customer success and continuous improvement. Exceptional communication and stakeholder management skills, with the ability to influence at all levels. Proven experience in building and nurturing strategic relationships across complex organizations. Minimum Bachelor's degree in Business, Finance, Computer Science, or a related field. 5+ years of experience in customer success, account management, or software delivery-preferably in a SaaS or enterprise software environment. Familiarity with AML/Fraud domains and regulatory technology is a strong advantage. Experience in program/project management and a technical background is beneficial. Multilingual capabilities, especially in European languages, are a plus. Why NICE Actimize? Join a global leader in financial crime, risk, and compliance solutions. Be part of a team that's shaping the future of financial integrity and customer success across the EMEA region. What's in it for you? Learn more about the Benefits at NICE. Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Hybrid About NICE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. Requisition ID: 9244 Reporting into: Director, Customer Success Manager, Enterprise, Actimize
Senior Business Development Manager (Beverage) page is loaded Senior Business Development Manager (Beverage)locations: UK - High Wycombe, Buckinghamshire: NL - Netherlandstime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100981 Job Title: Senior Business Development Manager Beverages Department: Commercial Location: European based remote role Reporting To: VP Commercial, Europe Company Overview Synergy Flavours, a division of the Carbery Group, is a global leader in flavourings, extracts, and essences. With locations in 8 countries and customers in over 50 countries, we combine innovation, sensory science, and application expertise to deliver high-quality taste solutions across the food and beverage industry. Guided by our purpose of enriching lives, we help our customers meet evolving consumer needs, whether through sugar reduction, clean label innovation, or enhanced nutritional profiles, while fostering sustainability and collaboration. Your Role in Synergy's Success As a Senior Business Development Manager Beverages, you will be responsible for accelerating revenue growth across existing and new customer accounts within the Beverages Category. This role combines strategic account development with a strong commercial execution, focusing on increasing market share through data-driven decision-making and a customer centric approach that delivers measurable business outcomes.You will work cross-functionally with Category Marketing and R&D to deliver tailored flavour solutions that meet our customer evolving needs. Success in this role requires a results-driven mindset, strong commercial acumen, and the ability to build trust-based relationships that deliver long-term value. How You Will Contribute: As a Senior Business Development Manager Beverages, you will: Own and grow a portfolio of key accounts across the UK and mainland Europe. Develop and execute strategic account plans with clear commercial goals. Build strong, trust-based relationships with customers, becoming a go-to advisor for flavour solutions. Coach and lead Beverages teams across regions and countries, fostering high performance, collaboration, and delivery of strategic objectives through strong leadership and continuous support. Lead sales strategy and execution for the assigned category, aligned with market trends and customer needs. Identify and convert new business opportunities to drive revenue and margin growth. Collaborate with Marketing and R&D to shape and promote category-specific offerings. Drive customer acquisition and retention through compelling, insight-led proposals. Champion cross-selling across Synergy's full flavour and technology portfolio to maximise account value. Represent Synergy at trade shows and industry events to build brand presence and gather market intelligence. Build, manage and drive a robust sales pipeline; deliver accurate forecasts and performance reporting. Monitor category and customer performance, adjusting strategies to meet commercial targets. Act as a connector across commercial, Category marketing, and technical teams to ensure alignment and execution. Anticipate market needs and important changes to mitigate risk and capitalise on opportunities. Key Ingredients for Success Essential requirements: Minimum 7 years' experience in the flavour or food ingredients industry, with strong exposure to the Beverages segment. Ability to develop and execute long-term customer growth plans aligned with category strategy. Experience managing commercial budgets and tracking performance against growth KPIs. Proven ability to lead cross-functional initiatives and influence across commercial, R&D, and technical teams. Excellent communication, negotiation, and presentation skills, with the ability to influence at all levels. Flexibility to travel up to 50% of the time, depending on business needs and customer requests. Desirable Requirements: Degree in Food Science, Business, Marketing, or a related field. Experience managing accounts across multiple markets or regions. Experience working across both B2B and B2C environments. Familiarity with CRM platforms and sales reporting tools. Key Lominger Competencies for excellence Drive for results Action Oriented Interpersonal Savvy Customer Focus Priority Setting Negotiating
Jan 16, 2026
Full time
Senior Business Development Manager (Beverage) page is loaded Senior Business Development Manager (Beverage)locations: UK - High Wycombe, Buckinghamshire: NL - Netherlandstime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100981 Job Title: Senior Business Development Manager Beverages Department: Commercial Location: European based remote role Reporting To: VP Commercial, Europe Company Overview Synergy Flavours, a division of the Carbery Group, is a global leader in flavourings, extracts, and essences. With locations in 8 countries and customers in over 50 countries, we combine innovation, sensory science, and application expertise to deliver high-quality taste solutions across the food and beverage industry. Guided by our purpose of enriching lives, we help our customers meet evolving consumer needs, whether through sugar reduction, clean label innovation, or enhanced nutritional profiles, while fostering sustainability and collaboration. Your Role in Synergy's Success As a Senior Business Development Manager Beverages, you will be responsible for accelerating revenue growth across existing and new customer accounts within the Beverages Category. This role combines strategic account development with a strong commercial execution, focusing on increasing market share through data-driven decision-making and a customer centric approach that delivers measurable business outcomes.You will work cross-functionally with Category Marketing and R&D to deliver tailored flavour solutions that meet our customer evolving needs. Success in this role requires a results-driven mindset, strong commercial acumen, and the ability to build trust-based relationships that deliver long-term value. How You Will Contribute: As a Senior Business Development Manager Beverages, you will: Own and grow a portfolio of key accounts across the UK and mainland Europe. Develop and execute strategic account plans with clear commercial goals. Build strong, trust-based relationships with customers, becoming a go-to advisor for flavour solutions. Coach and lead Beverages teams across regions and countries, fostering high performance, collaboration, and delivery of strategic objectives through strong leadership and continuous support. Lead sales strategy and execution for the assigned category, aligned with market trends and customer needs. Identify and convert new business opportunities to drive revenue and margin growth. Collaborate with Marketing and R&D to shape and promote category-specific offerings. Drive customer acquisition and retention through compelling, insight-led proposals. Champion cross-selling across Synergy's full flavour and technology portfolio to maximise account value. Represent Synergy at trade shows and industry events to build brand presence and gather market intelligence. Build, manage and drive a robust sales pipeline; deliver accurate forecasts and performance reporting. Monitor category and customer performance, adjusting strategies to meet commercial targets. Act as a connector across commercial, Category marketing, and technical teams to ensure alignment and execution. Anticipate market needs and important changes to mitigate risk and capitalise on opportunities. Key Ingredients for Success Essential requirements: Minimum 7 years' experience in the flavour or food ingredients industry, with strong exposure to the Beverages segment. Ability to develop and execute long-term customer growth plans aligned with category strategy. Experience managing commercial budgets and tracking performance against growth KPIs. Proven ability to lead cross-functional initiatives and influence across commercial, R&D, and technical teams. Excellent communication, negotiation, and presentation skills, with the ability to influence at all levels. Flexibility to travel up to 50% of the time, depending on business needs and customer requests. Desirable Requirements: Degree in Food Science, Business, Marketing, or a related field. Experience managing accounts across multiple markets or regions. Experience working across both B2B and B2C environments. Familiarity with CRM platforms and sales reporting tools. Key Lominger Competencies for excellence Drive for results Action Oriented Interpersonal Savvy Customer Focus Priority Setting Negotiating
Medical Manager; Medial Affairs UK & I page is loaded Medical Manager; Medial Affairs UK & Ilocations: Seqirus UK - Maidenheadtime type: Full timeposted on: Posted Todayjob requisition id: R-261425The purpose of Medical Affairs is to provide and gather scientific insights to/from internal and external stakeholders, and generate data that translates into clear, compelling and strategic scientific exchange and medical education programs. These will impact recommendations, guidelines and medical practice in order to have a positive impact on health.The Medical Manager (MM) is responsible for scientific exchange, providing medical & scientific information, medical education as well as medical insight generation for the influenza, and respiratory vaccine landscape as well as Seqirus late-stage portfolio of vaccines. The region of responsibility will focus primarily on the UK and Republic of Ireland. The MM will support the Brand strategy in developing and executing the medical parts of strategy.The role interfaces with other functions within Medical Affairs and across the organisation in Commercial, Regulatory, Policy, Government Affairs, Market Access and other cross functional teams to ensure collaborative connectivity, and a focused medical approach to supporting country and regional business objectives. The MM will contribute to the implementation of objectives by supporting development and execution of the tactics related to the medical strategy for one or more products within the portfolio.The MM will work collaboratively with the commercial team on material and activities development and will conduct review of materials and activities to ensure they are Code compliant.The MM will perform other delegated tasks within the area of Medical Affairs in line with the company's vision and strategic imperatives, including ad hoc projects.This role requires a high ability to understand, interpret and clearly communicate clinical and scientific data and information and maintain a high level of collaboration with medical and commercial operations functions. All activities should be in line with Seqirus UK and Republic of Ireland medical strategic objectives at all times and ensure to act in compliance and respect of all national laws and regulations and Seqirus compliance standards.This role aims to build credible and durable relationships with health care professionals (in particular key opinion leaders) and other relevant external stakeholders.The role requires a high degree of proactivity, both within Medical Affairs and the broader organisation, demonstrated by actively contributing to medical activities within projects and cross-functional teams in the delivery of process improvements and brand associated projects. Flexibility in the role is expected to support the broader cross-functional objectives, which may change where needed.Responsibilities include: - External facing Communicate new and other important approved medical content to targeted Health Care Professionals (HCPs) in local, regional or national capacities including Vaccines HCP decision-makers, national and regional Key Opinion Leaders (KOLs), national and regional professional associations, JCVI, government organizations, primary care key stakeholders at regional level and any other HCP who may be considered an influencer for flu protection. Provide externally truthful, accurate and scientifically supported information in response to unsolicited medical requests from HCPs and other stakeholders in a manner that complies with all applicable ethical, governmental and Seqirus guidelines, policies, and procedures (e.g. medical inquiries, scientific congress participation, etc.). Provide internal product and indication expertise to any Seqirus/CSL colleague (e.g. field force training, develop and update medical slides, medical review and copy clearance, etc.). Deliver presentations to relevant stakeholders in accordance with the designated medical strategy established by the country, EMEA and Global Medical Affairs team. Facilitate communication between HCPs and Health Care Organizations (HCOs), any healthcare decision maker and Medical Affairs colleagues. Facilitate both Seqirus sponsored clinical trials, collaborative research, and investigator-initiated research activities, as determined by Medical Affairs and in accordance with Seqirus SOPs (Seqirus sponsored research site/investigator interactions, IIR inquiries, etc.). Facilitate and support Medical Affairs contribution to awareness and education of all stakeholders in close collaboration with internal functions. Search actively for customer insights that contribute to the development of product medical strategies and provide these to Seqirus as appropriate. Internal facing and Cross-Functional Collaboration Work closely in the local medical team to ensure generated insights are captured, shared and escalated as needed. Provide internal product and indication expertise for any Seqirus/CSL colleague (e.g. field force training, develop and update medical slides, medical review and copy clearance, etc.). Engage and collaborate with Marketing, Market access, Policy, Sales Team, Customer Services, Communications at a local level and Medical Affairs teams at regional EMEA and when necessary, at a global level. Develop and maintain in-depth medical science expertise for designated disease area and products, including analysis of current literature, opinion and recommendations. Be a proactive and strategic member of designated brand/business cross-functional teams. Work with marketing and other relevant staff to contribute to brand strategies and supporting materials for designated products in local and global markets (as required). Be a proactive and strategic Member of designated brand/business cross-functional teams. Provision of medical and clinical support to brand team in product launches, issues management, competitor complaints and recall situations. Provision of expertise to submissions and presentations to local and global government authorities, where relevant, to achieve recommendations of Seqirus products. Contribute to development and execution of medical plan, departmental and cross-functional projects, issues management Initiate and/or lead designated departmental and functional and/or cross functional projects. Identify issues and collaborate with relevant stakeholders to resolve. Manage the review and approval process for funding of study research proposals from external investigators as required. Provide input into or lead medical education projects for HCPs at different levels in the field depending on the strategic needs. Compliance Ensure compliance with all internal and external policies, procedures and regulations e.g. Code of Practice, financial processes Participate to all compliance training in line with timelines and Code of Practice requirements Contribute to internal signatory/approval process This role reports to the Medical Director, UK and Ireland. Maintain close coordination with medical counterparts to ensure activities are aligned with overall medical priorities as described in medical operating plans, strategies, initiatives and projects, as appropriate. Maintain close collaboration with the medical and commercial operations organization including marketing, market access, sales and customer services and other interacting Seqirus functions. Actively drive, support, engage and contribute to external meetings (e.g. with HCP, such as F2F or Advisory Boards), as well as internal meetings. Drive, plan and execute medical education programs and initiatives in the influenza, travel or other vaccine landscape. Contribute to the medical planning for asset/asset team projects and activities, and work with medical leadership to develop and implement the Field Medical team medical plan for Seqirus products.
Jan 16, 2026
Full time
Medical Manager; Medial Affairs UK & I page is loaded Medical Manager; Medial Affairs UK & Ilocations: Seqirus UK - Maidenheadtime type: Full timeposted on: Posted Todayjob requisition id: R-261425The purpose of Medical Affairs is to provide and gather scientific insights to/from internal and external stakeholders, and generate data that translates into clear, compelling and strategic scientific exchange and medical education programs. These will impact recommendations, guidelines and medical practice in order to have a positive impact on health.The Medical Manager (MM) is responsible for scientific exchange, providing medical & scientific information, medical education as well as medical insight generation for the influenza, and respiratory vaccine landscape as well as Seqirus late-stage portfolio of vaccines. The region of responsibility will focus primarily on the UK and Republic of Ireland. The MM will support the Brand strategy in developing and executing the medical parts of strategy.The role interfaces with other functions within Medical Affairs and across the organisation in Commercial, Regulatory, Policy, Government Affairs, Market Access and other cross functional teams to ensure collaborative connectivity, and a focused medical approach to supporting country and regional business objectives. The MM will contribute to the implementation of objectives by supporting development and execution of the tactics related to the medical strategy for one or more products within the portfolio.The MM will work collaboratively with the commercial team on material and activities development and will conduct review of materials and activities to ensure they are Code compliant.The MM will perform other delegated tasks within the area of Medical Affairs in line with the company's vision and strategic imperatives, including ad hoc projects.This role requires a high ability to understand, interpret and clearly communicate clinical and scientific data and information and maintain a high level of collaboration with medical and commercial operations functions. All activities should be in line with Seqirus UK and Republic of Ireland medical strategic objectives at all times and ensure to act in compliance and respect of all national laws and regulations and Seqirus compliance standards.This role aims to build credible and durable relationships with health care professionals (in particular key opinion leaders) and other relevant external stakeholders.The role requires a high degree of proactivity, both within Medical Affairs and the broader organisation, demonstrated by actively contributing to medical activities within projects and cross-functional teams in the delivery of process improvements and brand associated projects. Flexibility in the role is expected to support the broader cross-functional objectives, which may change where needed.Responsibilities include: - External facing Communicate new and other important approved medical content to targeted Health Care Professionals (HCPs) in local, regional or national capacities including Vaccines HCP decision-makers, national and regional Key Opinion Leaders (KOLs), national and regional professional associations, JCVI, government organizations, primary care key stakeholders at regional level and any other HCP who may be considered an influencer for flu protection. Provide externally truthful, accurate and scientifically supported information in response to unsolicited medical requests from HCPs and other stakeholders in a manner that complies with all applicable ethical, governmental and Seqirus guidelines, policies, and procedures (e.g. medical inquiries, scientific congress participation, etc.). Provide internal product and indication expertise to any Seqirus/CSL colleague (e.g. field force training, develop and update medical slides, medical review and copy clearance, etc.). Deliver presentations to relevant stakeholders in accordance with the designated medical strategy established by the country, EMEA and Global Medical Affairs team. Facilitate communication between HCPs and Health Care Organizations (HCOs), any healthcare decision maker and Medical Affairs colleagues. Facilitate both Seqirus sponsored clinical trials, collaborative research, and investigator-initiated research activities, as determined by Medical Affairs and in accordance with Seqirus SOPs (Seqirus sponsored research site/investigator interactions, IIR inquiries, etc.). Facilitate and support Medical Affairs contribution to awareness and education of all stakeholders in close collaboration with internal functions. Search actively for customer insights that contribute to the development of product medical strategies and provide these to Seqirus as appropriate. Internal facing and Cross-Functional Collaboration Work closely in the local medical team to ensure generated insights are captured, shared and escalated as needed. Provide internal product and indication expertise for any Seqirus/CSL colleague (e.g. field force training, develop and update medical slides, medical review and copy clearance, etc.). Engage and collaborate with Marketing, Market access, Policy, Sales Team, Customer Services, Communications at a local level and Medical Affairs teams at regional EMEA and when necessary, at a global level. Develop and maintain in-depth medical science expertise for designated disease area and products, including analysis of current literature, opinion and recommendations. Be a proactive and strategic member of designated brand/business cross-functional teams. Work with marketing and other relevant staff to contribute to brand strategies and supporting materials for designated products in local and global markets (as required). Be a proactive and strategic Member of designated brand/business cross-functional teams. Provision of medical and clinical support to brand team in product launches, issues management, competitor complaints and recall situations. Provision of expertise to submissions and presentations to local and global government authorities, where relevant, to achieve recommendations of Seqirus products. Contribute to development and execution of medical plan, departmental and cross-functional projects, issues management Initiate and/or lead designated departmental and functional and/or cross functional projects. Identify issues and collaborate with relevant stakeholders to resolve. Manage the review and approval process for funding of study research proposals from external investigators as required. Provide input into or lead medical education projects for HCPs at different levels in the field depending on the strategic needs. Compliance Ensure compliance with all internal and external policies, procedures and regulations e.g. Code of Practice, financial processes Participate to all compliance training in line with timelines and Code of Practice requirements Contribute to internal signatory/approval process This role reports to the Medical Director, UK and Ireland. Maintain close coordination with medical counterparts to ensure activities are aligned with overall medical priorities as described in medical operating plans, strategies, initiatives and projects, as appropriate. Maintain close collaboration with the medical and commercial operations organization including marketing, market access, sales and customer services and other interacting Seqirus functions. Actively drive, support, engage and contribute to external meetings (e.g. with HCP, such as F2F or Advisory Boards), as well as internal meetings. Drive, plan and execute medical education programs and initiatives in the influenza, travel or other vaccine landscape. Contribute to the medical planning for asset/asset team projects and activities, and work with medical leadership to develop and implement the Field Medical team medical plan for Seqirus products.
We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. Being a Regional RevOps Operations Partner at iManage Means You are the connective tissue between global strategy and regional execution. You will translate the work of our Global Revenue Operations Center of Excellence into meaningful, measurable impact within your region. This role gives you a front-row seat to how a world class revenue engine operates. You will influence how we forecast, segment, enable, partner, and activate go to market motions across Sales, Marketing, Partners, and Customer Experience. You'll serve as a trusted advisor to Regional Leaders and a strategic partner to cross functional teams, ensuring that global frameworks land successfully in region, gaps are surfaced quickly, and insights flow back into the organization. Your work will directly shape pipeline generation, performance management, partner engagement, and customer success outcomes. iM Responsible For Strategy and Operating Rhythm Running the full regional operating rhythm in alignment with global cadence, including forecast calls, pipeline reviews, QBRs, customer retention, and health reviews. Applying global segmentation, territory models, and coverage frameworks across direct, partner, and customer success motions. Supporting Regional Leaders in aligning organizational structures with global coverage principles. Driving accountability to global performance metrics including pipeline coverage, win rates, NRR, partner sourced ARR, and product performance. Enablement Reinforcing adoption of global frameworks and methodologies across Sales, Partners, and Customer Success. Supporting execution of global enablement programs and workshops in region. Ensuring new hires complete global onboarding programs. Validating that managers are coaching teams consistently against global standards. Providing feedback to the Enablement CoE on where content or training needs localization. Sales Development Ensuring SDRs follow global inbound qualification and routing rules for direct and partner-sourced leads. Applying global account targeting tiers to outbound prospecting. Monitoring SDR productivity and escalation of gaps into the CoE Pipeline Programs Supporting Field Marketing with data so they can activate global campaign and event playbooks in region. Ensuring SDRs and AEs execute follow up cadences and partner sourced opportunities are logged accurately in Salesforce. Tracking pipeline attribution consistently across direct, partner influenced, and partner sourced pipeline. Operations and Systems Ensuring adherence to global workflows across opportunity stages, renewals, partner routing, and cross functional processes. Monitoring adoption and impact of core GTM tools including Salesforce, Clari, Salesloft, Seismic, Totango, and Gong. Flagging recurring data quality issues and partnering with the Ops CoE to address them. Providing regional feedback on workflow friction and system gaps. Reporting and Insights Delivering regional forecasts and QBR submissions using global templates, inclusive of direct and partner KPIs. Using global dashboards to coach regional leaders and GTM managers. Surfacing insights back to the CoE on competitive trends, customer and partner overlap, and local adoption patterns. Cross Functional Ways of Working Partnering with Field Marketing to ensure global playbooks are executed in region and pipeline attribution is captured. Supporting Partner Development Managers by ensuring partner-sourced and influenced pipeline is tracked and joint account planning frameworks are followed. Ensuring Sales Engineering activity is captured in systems and SE capacity usage is visible. Ensuring Customer Success data on health, adoption, and NRR flows into global dashboards and success playbooks are applied consistently. Collaborating with Professional Services as the scope of engagement continues to evolve. iM Qualified Because I Have Experience in Revenue Operations, Sales Operations, or a similar GTM strategy role. Strong understanding of B2B SaaS operating rhythms and metrics. Experience working with Sales, Marketing, Partners, and Customer Success teams. Hands on experience with Salesforce and other core GTM tools. Ability to influence leaders and drive accountability across teams. Strong analytical and problem solving skills with a bias for action. Clear communication skills and the ability to translate complexity into actionable insights. Bonus Points If I Have Experience working in a global operating model or matrixed environment. Background in Sales Development, Field Marketing, Channel programs, or Customer Success operations. Familiarity with Clari, Salesloft, Seismic, Totango, Gong, or similar GTM systems. Experience driving adoption of global frameworks across multiple regions. Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high impact challenges by leveraging cutting edge technologies and best in class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well being, strengthens professional resilience, and empowers parental success through expert led training and resources. iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using domain. If you have any concerns or questions about communications you have received, please send them to so our team members can review. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we're looking for people who embracechallenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation . click apply for full job details
Jan 16, 2026
Full time
We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. Being a Regional RevOps Operations Partner at iManage Means You are the connective tissue between global strategy and regional execution. You will translate the work of our Global Revenue Operations Center of Excellence into meaningful, measurable impact within your region. This role gives you a front-row seat to how a world class revenue engine operates. You will influence how we forecast, segment, enable, partner, and activate go to market motions across Sales, Marketing, Partners, and Customer Experience. You'll serve as a trusted advisor to Regional Leaders and a strategic partner to cross functional teams, ensuring that global frameworks land successfully in region, gaps are surfaced quickly, and insights flow back into the organization. Your work will directly shape pipeline generation, performance management, partner engagement, and customer success outcomes. iM Responsible For Strategy and Operating Rhythm Running the full regional operating rhythm in alignment with global cadence, including forecast calls, pipeline reviews, QBRs, customer retention, and health reviews. Applying global segmentation, territory models, and coverage frameworks across direct, partner, and customer success motions. Supporting Regional Leaders in aligning organizational structures with global coverage principles. Driving accountability to global performance metrics including pipeline coverage, win rates, NRR, partner sourced ARR, and product performance. Enablement Reinforcing adoption of global frameworks and methodologies across Sales, Partners, and Customer Success. Supporting execution of global enablement programs and workshops in region. Ensuring new hires complete global onboarding programs. Validating that managers are coaching teams consistently against global standards. Providing feedback to the Enablement CoE on where content or training needs localization. Sales Development Ensuring SDRs follow global inbound qualification and routing rules for direct and partner-sourced leads. Applying global account targeting tiers to outbound prospecting. Monitoring SDR productivity and escalation of gaps into the CoE Pipeline Programs Supporting Field Marketing with data so they can activate global campaign and event playbooks in region. Ensuring SDRs and AEs execute follow up cadences and partner sourced opportunities are logged accurately in Salesforce. Tracking pipeline attribution consistently across direct, partner influenced, and partner sourced pipeline. Operations and Systems Ensuring adherence to global workflows across opportunity stages, renewals, partner routing, and cross functional processes. Monitoring adoption and impact of core GTM tools including Salesforce, Clari, Salesloft, Seismic, Totango, and Gong. Flagging recurring data quality issues and partnering with the Ops CoE to address them. Providing regional feedback on workflow friction and system gaps. Reporting and Insights Delivering regional forecasts and QBR submissions using global templates, inclusive of direct and partner KPIs. Using global dashboards to coach regional leaders and GTM managers. Surfacing insights back to the CoE on competitive trends, customer and partner overlap, and local adoption patterns. Cross Functional Ways of Working Partnering with Field Marketing to ensure global playbooks are executed in region and pipeline attribution is captured. Supporting Partner Development Managers by ensuring partner-sourced and influenced pipeline is tracked and joint account planning frameworks are followed. Ensuring Sales Engineering activity is captured in systems and SE capacity usage is visible. Ensuring Customer Success data on health, adoption, and NRR flows into global dashboards and success playbooks are applied consistently. Collaborating with Professional Services as the scope of engagement continues to evolve. iM Qualified Because I Have Experience in Revenue Operations, Sales Operations, or a similar GTM strategy role. Strong understanding of B2B SaaS operating rhythms and metrics. Experience working with Sales, Marketing, Partners, and Customer Success teams. Hands on experience with Salesforce and other core GTM tools. Ability to influence leaders and drive accountability across teams. Strong analytical and problem solving skills with a bias for action. Clear communication skills and the ability to translate complexity into actionable insights. Bonus Points If I Have Experience working in a global operating model or matrixed environment. Background in Sales Development, Field Marketing, Channel programs, or Customer Success operations. Familiarity with Clari, Salesloft, Seismic, Totango, Gong, or similar GTM systems. Experience driving adoption of global frameworks across multiple regions. Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high impact challenges by leveraging cutting edge technologies and best in class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well being, strengthens professional resilience, and empowers parental success through expert led training and resources. iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using domain. If you have any concerns or questions about communications you have received, please send them to so our team members can review. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we're looking for people who embracechallenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation . click apply for full job details
