What We Do Conduct is building the AI operating system for Enterprise IT, starting with the deepest cost center and innovation bottleneck in global business: the day-to-day operation, maintenance, and change management of mission-critical enterprise systems. Across the world's largest companies, thousands of internal analysts and developers, plus fleets of external consultants, spend their days manually understanding custom code, resolving incidents, analyzing processes, and preparing system change requests. For many enterprises, this translates into hundreds of millions of dollars per year just to keep core systems running-slowing down innovation at the very center of the business. Conduct changes this fundamentally. We're the first system that actually understands enterprise applications bottom-up: from the single code line, to logic, to entire system interdependencies and can reason about them the way the best human experts do, but at machine scale. We're starting with SAP, the backbone of over 90% of global commerce. Customers such as Daimler Truck, Rittal, and Heidelberg Materials already use Conduct to automate system analysis, resolve issues in minutes, cut millions in IT spend, and accelerate ERP transformations by months. But SAP is only the starting point. We're building toward a future where enterprise systems are self-aware, self-healing, and continuously optimizing across the software stack. We turn Enterprise IT from a bottleneck to a driver of innovation velocity. We are a high-talent-density team of 20, founded by former Palantir engineering and product leaders and built around a simple principle: we hire only the most ambitious, driven, and dedicated people who want to build category-defining technology in a culture of intensity, ownership, and pace. If you want to shape the new era of Enterprise System Intelligence, Conduct is where you can do the most important work of your career. Role Responsibilities As Conduct's Head of Talent, you won't just run hiring, you'll shape the team, culture, and systems that will help us scale at pace. You'll inherit an early-stage hiring engine and elevate it into a disciplined, high-velocity, globally competitive talent function . You will own the full talent lifecycle across strategising, planning, sourcing, assessing, and onboarding. Working directly with the Co-Founders, you will: Build the Talent Engine and Process: Own and evolve our early stage hiring into a talent first, candidate led engine that consistently attracts the right people and converts them quickly, without compromising on quality Build and nurture pipelines of high quality candidates in the UK and internationally. Drive operational excellence through improved scorecards, interview training, calibration, and funnel discipline. Hire Exceptionally Across Functions: Source, assess, and close world class engineering, product, GTM, and generalist talent. Understand the profiles, competencies, and behaviours required to succeed in an enterprise focused startup. Build pipelines of high-quality active and passive candidates, from the UK and beyond, and maintain relationships long before roles open. Lead relationships with recruitment agencies, including identifying great partners for specific searches. Employer Brand: Build a globally competitive employer brand that positions Conduct as the place ambitious talent wants to work. Own creative communications and marketing initiatives, including events and experiences, to develop and deepen the view of Conduct as a centre of excellence for candidates. Drive our employer presence in UK, Europe, and US talent ecosystems. Ensure every candidate, including those we do not hire, has an exceptional experience of Conduct's recruitment process. Nice to haves: Experience with shaping compensation and benefits and setting clear performance expectations. Help design and run onboarding processes that make new joiners productive quickly and aligned with how we operate. Candidate Profile We're looking for someone truly standout, who's repeatedly hired top tier people and knows how to move quickly in fast moving startups. You likely have: Extensive experience hiring engineering, product, GTM, and operational talent in high growth environments, likely both in agencies and in house. Experience working in a startup or high growth tech company, with a strong understanding of the talent needed to succeed in enterprise SaaS. Ability to identify and test specific expertise across functions: e.g., technical depth for engineering and sales skill for GTM. A track record of scaling hiring with quality and speed. Strong sourcing capabilities, particularly for passive candidates across multiple functions. Experience shaping a globally competitive employer brand that resonates with ambitious builders and operators. Outstanding written and verbal communication: crisp, structured, and persuasive. A reputation for raising the bar culturally and operationally. High personal velocity: autonomous, decisive, and outcome oriented. What "Good" Looks Like in this role You consistently elevate hire quality and recruitment standards. You cement our hiring engine as a globally competitive system trusted by candidates. You enforce quality through structured interviewing and clear unbiased decision making. You are flexible to the needs and requirements of an early stage start up and know when it's right (and when it's wrong) to bend process. You build a talent brand that stands out globally to high performing enterprise operators. You become a valued advisor on compensation, performance and people systems. You strengthen Conduct's culture through clarity, expectations, and high standards. You operate with pace, independence, and strong judgment. This Role Isn't For You If You only have experience hiring for one type of role in startup environments. You will find it difficult to commit to 5 days a week in office You rely on inbound applications or agencies instead of proactive sourcing. You only thrive with highly structured, mature processes in place. You avoid ambiguity, pace, or high ownership environments. You want to be told what to do - this role leads, not follows. Working at Conduct We're a high energy, high trust team with big ambitions. Our culture blends focus, intensity, and humour: we're serious about impact, but never take ourselves too seriously. We're here to build a generational company, and we know that means pushing past limits whilst enjoying the ride together. In our Fitzrovia office, collaboration is fast and constant. Everyone owns their outcomes and takes initiative, but we succeed only as a team. We believe in learning fast, supporting each other radically, and finding joy in the process. We know that building a company is a journey that we are all on together - whether you're a Co Founder, an early hire, or a future colleague - and we are intentional about growing together as a team and as individuals. We therefore work with Diana Chapman, one of the world's most renowned leadership coaches, to bring the principles of her Conscious Leadership movement into how we work as an organization through company wide executive coaching. Benefits We want Conduct to offer the best possible environment for everyone on the team to do their life's work. Our benefits are designed with that in mind: we recognize that exceptional performance is a holistic endeavour so we support everyone in becoming the most successful, fulfilled, and healthy version of themselves. Generous cash compensation. Share options under the tax efficient EMI scheme. Broad private health insurance including dental and optical cover. ️ Monthly wellbeing payment on top of your salary to spend as you see fit. Breakfast and dinner every day in the office. A truly unparalleled snack selection. Biannual full team offsites. Regular socials. Coaching from Diana Chapman. ️ Take what you need leave policy. Pension salary sacrifice reinvestment scheme. We welcome applications from candidates who require visa sponsorship. Conduct is an equal opportunities employer. Diversity is a non negotiable asset to our company and our team. We believe that a variety of backgrounds, perspectives, and experiences makes us stronger and helps us build better together. We particularly encourage applications from groups that are under represented in technology and engineering, as we know that diverse teams create the best solutions.
Feb 28, 2026
Full time
What We Do Conduct is building the AI operating system for Enterprise IT, starting with the deepest cost center and innovation bottleneck in global business: the day-to-day operation, maintenance, and change management of mission-critical enterprise systems. Across the world's largest companies, thousands of internal analysts and developers, plus fleets of external consultants, spend their days manually understanding custom code, resolving incidents, analyzing processes, and preparing system change requests. For many enterprises, this translates into hundreds of millions of dollars per year just to keep core systems running-slowing down innovation at the very center of the business. Conduct changes this fundamentally. We're the first system that actually understands enterprise applications bottom-up: from the single code line, to logic, to entire system interdependencies and can reason about them the way the best human experts do, but at machine scale. We're starting with SAP, the backbone of over 90% of global commerce. Customers such as Daimler Truck, Rittal, and Heidelberg Materials already use Conduct to automate system analysis, resolve issues in minutes, cut millions in IT spend, and accelerate ERP transformations by months. But SAP is only the starting point. We're building toward a future where enterprise systems are self-aware, self-healing, and continuously optimizing across the software stack. We turn Enterprise IT from a bottleneck to a driver of innovation velocity. We are a high-talent-density team of 20, founded by former Palantir engineering and product leaders and built around a simple principle: we hire only the most ambitious, driven, and dedicated people who want to build category-defining technology in a culture of intensity, ownership, and pace. If you want to shape the new era of Enterprise System Intelligence, Conduct is where you can do the most important work of your career. Role Responsibilities As Conduct's Head of Talent, you won't just run hiring, you'll shape the team, culture, and systems that will help us scale at pace. You'll inherit an early-stage hiring engine and elevate it into a disciplined, high-velocity, globally competitive talent function . You will own the full talent lifecycle across strategising, planning, sourcing, assessing, and onboarding. Working directly with the Co-Founders, you will: Build the Talent Engine and Process: Own and evolve our early stage hiring into a talent first, candidate led engine that consistently attracts the right people and converts them quickly, without compromising on quality Build and nurture pipelines of high quality candidates in the UK and internationally. Drive operational excellence through improved scorecards, interview training, calibration, and funnel discipline. Hire Exceptionally Across Functions: Source, assess, and close world class engineering, product, GTM, and generalist talent. Understand the profiles, competencies, and behaviours required to succeed in an enterprise focused startup. Build pipelines of high-quality active and passive candidates, from the UK and beyond, and maintain relationships long before roles open. Lead relationships with recruitment agencies, including identifying great partners for specific searches. Employer Brand: Build a globally competitive employer brand that positions Conduct as the place ambitious talent wants to work. Own creative communications and marketing initiatives, including events and experiences, to develop and deepen the view of Conduct as a centre of excellence for candidates. Drive our employer presence in UK, Europe, and US talent ecosystems. Ensure every candidate, including those we do not hire, has an exceptional experience of Conduct's recruitment process. Nice to haves: Experience with shaping compensation and benefits and setting clear performance expectations. Help design and run onboarding processes that make new joiners productive quickly and aligned with how we operate. Candidate Profile We're looking for someone truly standout, who's repeatedly hired top tier people and knows how to move quickly in fast moving startups. You likely have: Extensive experience hiring engineering, product, GTM, and operational talent in high growth environments, likely both in agencies and in house. Experience working in a startup or high growth tech company, with a strong understanding of the talent needed to succeed in enterprise SaaS. Ability to identify and test specific expertise across functions: e.g., technical depth for engineering and sales skill for GTM. A track record of scaling hiring with quality and speed. Strong sourcing capabilities, particularly for passive candidates across multiple functions. Experience shaping a globally competitive employer brand that resonates with ambitious builders and operators. Outstanding written and verbal communication: crisp, structured, and persuasive. A reputation for raising the bar culturally and operationally. High personal velocity: autonomous, decisive, and outcome oriented. What "Good" Looks Like in this role You consistently elevate hire quality and recruitment standards. You cement our hiring engine as a globally competitive system trusted by candidates. You enforce quality through structured interviewing and clear unbiased decision making. You are flexible to the needs and requirements of an early stage start up and know when it's right (and when it's wrong) to bend process. You build a talent brand that stands out globally to high performing enterprise operators. You become a valued advisor on compensation, performance and people systems. You strengthen Conduct's culture through clarity, expectations, and high standards. You operate with pace, independence, and strong judgment. This Role Isn't For You If You only have experience hiring for one type of role in startup environments. You will find it difficult to commit to 5 days a week in office You rely on inbound applications or agencies instead of proactive sourcing. You only thrive with highly structured, mature processes in place. You avoid ambiguity, pace, or high ownership environments. You want to be told what to do - this role leads, not follows. Working at Conduct We're a high energy, high trust team with big ambitions. Our culture blends focus, intensity, and humour: we're serious about impact, but never take ourselves too seriously. We're here to build a generational company, and we know that means pushing past limits whilst enjoying the ride together. In our Fitzrovia office, collaboration is fast and constant. Everyone owns their outcomes and takes initiative, but we succeed only as a team. We believe in learning fast, supporting each other radically, and finding joy in the process. We know that building a company is a journey that we are all on together - whether you're a Co Founder, an early hire, or a future colleague - and we are intentional about growing together as a team and as individuals. We therefore work with Diana Chapman, one of the world's most renowned leadership coaches, to bring the principles of her Conscious Leadership movement into how we work as an organization through company wide executive coaching. Benefits We want Conduct to offer the best possible environment for everyone on the team to do their life's work. Our benefits are designed with that in mind: we recognize that exceptional performance is a holistic endeavour so we support everyone in becoming the most successful, fulfilled, and healthy version of themselves. Generous cash compensation. Share options under the tax efficient EMI scheme. Broad private health insurance including dental and optical cover. ️ Monthly wellbeing payment on top of your salary to spend as you see fit. Breakfast and dinner every day in the office. A truly unparalleled snack selection. Biannual full team offsites. Regular socials. Coaching from Diana Chapman. ️ Take what you need leave policy. Pension salary sacrifice reinvestment scheme. We welcome applications from candidates who require visa sponsorship. Conduct is an equal opportunities employer. Diversity is a non negotiable asset to our company and our team. We believe that a variety of backgrounds, perspectives, and experiences makes us stronger and helps us build better together. We particularly encourage applications from groups that are under represented in technology and engineering, as we know that diverse teams create the best solutions.
About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimize performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role The Principal Customer Success Manager is a senior individual contributor responsible for driving outcomes across a focused portfolio of Outreach's most strategic customers in the region (3-5 accounts). In addition to owning these high value relationships, the Lead CSM acts as a senior peer within the Customer Success team - helping elevate standards, support account strategy, and mentor others. This is not a people management role, but it carries influence, accountability, and regional leadership responsibility. This role combines strategic account ownership with team impact, operating as a trusted partner to both customers and internal stakeholders. Location London (hybrid with 2 days in office each week). Your Daily Adventures Will Include Own Strategic Customer Outcomes Manage a focused book of 3-5 high value, complex accounts Develop and evolve outcome based success plans aligned to customer business objectives and renewal timelines Drive sustained adoption of Outreach across teams and workflows Identify leading indicators of risk and expansion, embedding renewal readiness into ongoing engagement Partner closely with Client Account Executives to shape retention and growth strategy while they lead commercial conversations Drive AI Adoption & Workflow Evolution Guide customers in embedding Outreach's AI capabilities into daily revenue workflows Analyse AI usage patterns and workflow data to identify optimisation, efficiency, and expansion opportunities Translate AI driven productivity gains into measurable business impact (pipeline velocity, rep productivity, forecasting accuracy, win rates) Support customers in redesigning elements of their revenue processes to fully leverage automation and agentic capabilities Stay ahead of evolving AI features and proactively advise customers on adoption pathways Lead Complex Stakeholder Environments Build and maintain multi threaded relationships across key stakeholders Navigate varying priorities across Sales, RevOps, Enablement, and leadership Maintain clarity and alignment on shared success criteria Serve as a consistent, credible advisor throughout the customer journey Elevate the Team Act as a senior peer and mentor within the Customer Success team Support colleagues in shaping account strategy and preparing executive facing business reviews Share best practices, playbooks, and insights across the region Provide early visibility on emerging risks or patterns across strategic accounts Partner with the regional CS leader to improve consistency, operating rhythm, and performance standards Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Coordinate with Product, Support, Sales, and Marketing to maximise customer experience Represent the voice of strategic customers internally Help influence improvements in product positioning and workflow enablement based on customer insight Our Vision of You Significant experience (typically 7-10+ years) in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven success managing complex or strategic accounts with measurable retention outcomes Strong commercial awareness and ability to influence renewal strategy without directly owning pricing Experience driving adoption of AI enabled or automation driven platforms Strong understanding of modern revenue processes and go to market workflows Demonstrated ability to mentor or coach peers in a professional setting High emotional intelligence and ability to build trusted relationships across stakeholder levels Ability to influence without direct authority Strong communication skills, able to tailor messaging to different audiences Self motivated with a strong sense of ownership and collaborative accountability Comfortable operating in ambiguity and helping bring clarity to others How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes a monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
Feb 28, 2026
Full time
About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimize performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role The Principal Customer Success Manager is a senior individual contributor responsible for driving outcomes across a focused portfolio of Outreach's most strategic customers in the region (3-5 accounts). In addition to owning these high value relationships, the Lead CSM acts as a senior peer within the Customer Success team - helping elevate standards, support account strategy, and mentor others. This is not a people management role, but it carries influence, accountability, and regional leadership responsibility. This role combines strategic account ownership with team impact, operating as a trusted partner to both customers and internal stakeholders. Location London (hybrid with 2 days in office each week). Your Daily Adventures Will Include Own Strategic Customer Outcomes Manage a focused book of 3-5 high value, complex accounts Develop and evolve outcome based success plans aligned to customer business objectives and renewal timelines Drive sustained adoption of Outreach across teams and workflows Identify leading indicators of risk and expansion, embedding renewal readiness into ongoing engagement Partner closely with Client Account Executives to shape retention and growth strategy while they lead commercial conversations Drive AI Adoption & Workflow Evolution Guide customers in embedding Outreach's AI capabilities into daily revenue workflows Analyse AI usage patterns and workflow data to identify optimisation, efficiency, and expansion opportunities Translate AI driven productivity gains into measurable business impact (pipeline velocity, rep productivity, forecasting accuracy, win rates) Support customers in redesigning elements of their revenue processes to fully leverage automation and agentic capabilities Stay ahead of evolving AI features and proactively advise customers on adoption pathways Lead Complex Stakeholder Environments Build and maintain multi threaded relationships across key stakeholders Navigate varying priorities across Sales, RevOps, Enablement, and leadership Maintain clarity and alignment on shared success criteria Serve as a consistent, credible advisor throughout the customer journey Elevate the Team Act as a senior peer and mentor within the Customer Success team Support colleagues in shaping account strategy and preparing executive facing business reviews Share best practices, playbooks, and insights across the region Provide early visibility on emerging risks or patterns across strategic accounts Partner with the regional CS leader to improve consistency, operating rhythm, and performance standards Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Coordinate with Product, Support, Sales, and Marketing to maximise customer experience Represent the voice of strategic customers internally Help influence improvements in product positioning and workflow enablement based on customer insight Our Vision of You Significant experience (typically 7-10+ years) in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven success managing complex or strategic accounts with measurable retention outcomes Strong commercial awareness and ability to influence renewal strategy without directly owning pricing Experience driving adoption of AI enabled or automation driven platforms Strong understanding of modern revenue processes and go to market workflows Demonstrated ability to mentor or coach peers in a professional setting High emotional intelligence and ability to build trusted relationships across stakeholder levels Ability to influence without direct authority Strong communication skills, able to tailor messaging to different audiences Self motivated with a strong sense of ownership and collaborative accountability Comfortable operating in ambiguity and helping bring clarity to others How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes a monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategorySalesJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. About Platform Cloud Join us at Platform Cloud, where we empower organizations to innovate swiftly and meet evolving business needs with a comprehensive suite of tools for application development and management. Our platform includes capabilities such as Low Code AppDev, Customization, Integration, Data Management, Security & Compliance, and Automation. With the addition of Agentforce, Platform is the ultimate toolkit for building AI-powered applications rapidly, transforming every line of business. Discover more about and Salesforce Your Focus As our Platform Specialist Sales team expands across the EMEA region, we're excited to welcome passionate individuals who are eager to drive Platform Data Security, Governance and ALM opportunities specifically within Public Sector organisations and NGOs . If you're enthusiastic about the potential of AI in enhancing the SF Platform and enriching user experiences in mission-critical government and non-profit environments, we want to hear from you! You'll also appreciate the critical importance of Data Security & Privacy, ensuring that sensitive information is protected in highly regulated environments while navigating complex procurement frameworks and compliance requirements unique to the public sector. Your Work In the role of Platform Account Executive for Public Sector & NGO across EMEA, you'll unlock the untapped potential of our Platform by collaborating with Account Owners (Core Account Executives) to deliver relevant insights to your accounts. You'll be responsible for achieving a dedicated quota for Platform Cloud product sales while establishing yourself as a trusted advisor to our customers in government agencies, public institutions, and non-governmental organizations throughout the EMEA region. Expertise: Become a go-to expert on our Platform portfolio and its value to customers. Territory Planning: Create and maintain a dynamic Territory Plan and contribute to Key Account Plans to set yourself up for success. Lead Generation: Generate new leads through proactive prospecting and assist your team in qualifying opportunities. Sales Success: Exceed annual sales quotas by guiding clients through the full sales cycle, addressing their unique challenges. Advocacy: Promote the power of the Platform, sharing customer success stories to illustrate its value. Team Collaboration: Enable and educate internal teams to identify and qualify Platform opportunities effectively. Partnerships: Collaborate with Salesforce Partners and Consultants to align on strategies and solutions. Deal Management: Strategize, negotiate, and close deals to drive mutual success. Role Requirements Achiever: Proven track record of meeting sales targets and navigating complex deal cycles in SaaS with tenacity and discipline in Enterprise Accounts. Platform Passion: Experience in selling similar solutions or a strong understanding of our subject matter across Data Security, Compliance, Governance, Dev Ops and Business Continuity Public Sector Expertise: Experience selling into Public Sector organizations and NGOs, with understanding of complex procurement frameworks, regulatory constraints, and long sales cycles typical in government and non-profit sectors EMEA Market Knowledge: Familiarity with the diverse regulatory, cultural, and procurement requirements across EMEA markets Strategist: Ability to develop and execute strategies while inspiring others along the way. Curious & Value-Oriented: Strong skills in uncovering customer needs, with a penchant for asking "why" to explore how the Platform can add value. Collaborative: Proven ability to work effectively with various stakeholders to achieve the best outcomes for both the customer and Salesforce. Stakeholder Alignment: Exceptional skills in managing complex stakeholder landscapes both internally and externally, including C-level engagement in public sector and NGO environments Trusted Partner: A commitment to guiding customers on their Salesforce journey with integrity and support. Multi-Tasker: Skillful in managing multiple priorities while driving both immediate sales and long-term strategic pursuits. Our Team Our Specialist Sales team thrives on a collaborative, value-driven selling approach. If you enjoy the excitement of closing deals while contributing to a supportive team environment, you'll find a great fit here. As you focus on the Platform, you'll become an expert on its benefits while playing a key role in our collective success! Why Join Salesforce Innovative Culture: Be part of a company that's reshaping the future with advanced AI models and cloud solutions Global Impact: Contribute to products that are transforming industries worldwide Career Growth: Access to professional development opportunities, mentorship programs, and a clear path for advancement Benefits & Perks: Check out ourwhich explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and moreUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Feb 26, 2026
Full time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategorySalesJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. About Platform Cloud Join us at Platform Cloud, where we empower organizations to innovate swiftly and meet evolving business needs with a comprehensive suite of tools for application development and management. Our platform includes capabilities such as Low Code AppDev, Customization, Integration, Data Management, Security & Compliance, and Automation. With the addition of Agentforce, Platform is the ultimate toolkit for building AI-powered applications rapidly, transforming every line of business. Discover more about and Salesforce Your Focus As our Platform Specialist Sales team expands across the EMEA region, we're excited to welcome passionate individuals who are eager to drive Platform Data Security, Governance and ALM opportunities specifically within Public Sector organisations and NGOs . If you're enthusiastic about the potential of AI in enhancing the SF Platform and enriching user experiences in mission-critical government and non-profit environments, we want to hear from you! You'll also appreciate the critical importance of Data Security & Privacy, ensuring that sensitive information is protected in highly regulated environments while navigating complex procurement frameworks and compliance requirements unique to the public sector. Your Work In the role of Platform Account Executive for Public Sector & NGO across EMEA, you'll unlock the untapped potential of our Platform by collaborating with Account Owners (Core Account Executives) to deliver relevant insights to your accounts. You'll be responsible for achieving a dedicated quota for Platform Cloud product sales while establishing yourself as a trusted advisor to our customers in government agencies, public institutions, and non-governmental organizations throughout the EMEA region. Expertise: Become a go-to expert on our Platform portfolio and its value to customers. Territory Planning: Create and maintain a dynamic Territory Plan and contribute to Key Account Plans to set yourself up for success. Lead Generation: Generate new leads through proactive prospecting and assist your team in qualifying opportunities. Sales Success: Exceed annual sales quotas by guiding clients through the full sales cycle, addressing their unique challenges. Advocacy: Promote the power of the Platform, sharing customer success stories to illustrate its value. Team Collaboration: Enable and educate internal teams to identify and qualify Platform opportunities effectively. Partnerships: Collaborate with Salesforce Partners and Consultants to align on strategies and solutions. Deal Management: Strategize, negotiate, and close deals to drive mutual success. Role Requirements Achiever: Proven track record of meeting sales targets and navigating complex deal cycles in SaaS with tenacity and discipline in Enterprise Accounts. Platform Passion: Experience in selling similar solutions or a strong understanding of our subject matter across Data Security, Compliance, Governance, Dev Ops and Business Continuity Public Sector Expertise: Experience selling into Public Sector organizations and NGOs, with understanding of complex procurement frameworks, regulatory constraints, and long sales cycles typical in government and non-profit sectors EMEA Market Knowledge: Familiarity with the diverse regulatory, cultural, and procurement requirements across EMEA markets Strategist: Ability to develop and execute strategies while inspiring others along the way. Curious & Value-Oriented: Strong skills in uncovering customer needs, with a penchant for asking "why" to explore how the Platform can add value. Collaborative: Proven ability to work effectively with various stakeholders to achieve the best outcomes for both the customer and Salesforce. Stakeholder Alignment: Exceptional skills in managing complex stakeholder landscapes both internally and externally, including C-level engagement in public sector and NGO environments Trusted Partner: A commitment to guiding customers on their Salesforce journey with integrity and support. Multi-Tasker: Skillful in managing multiple priorities while driving both immediate sales and long-term strategic pursuits. Our Team Our Specialist Sales team thrives on a collaborative, value-driven selling approach. If you enjoy the excitement of closing deals while contributing to a supportive team environment, you'll find a great fit here. As you focus on the Platform, you'll become an expert on its benefits while playing a key role in our collective success! 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Enterprise Customer Success Manager - French Fluency London - UK2 Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. This role is a remote position open to candidates residing in or near, Paris. Relocation assistance will not be provided for this role. Will require travel to customer sites in Germany, The Netherlands and the United Kingdom, for up to 20% of the time, which may include overnight stays. You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether a customer achieves their sustainability goals, or whether power gets restored quickly after an incident You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value Orchestrate executive business reviews with our customers' decision-makers and our executive leadership where we look back at past successes and align on upcoming goals Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products Deeply understand the Samsara platform's capabilities and explain them to businesses of all types - field services, utilities, long haul transportation, school buses, and many more Serve as a mentor to the wider Customer Success and Support teams Minimum requirements for the role: 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence Experience supporting or working with technical products Solutions oriented with strong problem solving skills Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day to day users of our software Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast paced, change heavy environment Diplomacy, tact, and poise under pressure when working through customer issues Bachelor's degree from a 4 year institution Fluency in French required An ideal candidate also has: Strong bias for action, the ability to think big, with insistence on high standards Experience serving and supporting large scale business solutions at Fortune 500 companies Thrives in an unstructured, fast paced, and change heavy environment At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Full time employees receive a competitive total compensation package along with employee led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or write to if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending For more information regarding fraudulent employment offers, please check our blog post for further details. Samsara's Mission Improve the safety, efficiency, and sustainability of the operations that power the global economy. Enterprise Customer Success Manager - French Fluency
Feb 15, 2026
Full time
Enterprise Customer Success Manager - French Fluency London - UK2 Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. This role is a remote position open to candidates residing in or near, Paris. Relocation assistance will not be provided for this role. Will require travel to customer sites in Germany, The Netherlands and the United Kingdom, for up to 20% of the time, which may include overnight stays. You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether a customer achieves their sustainability goals, or whether power gets restored quickly after an incident You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value Orchestrate executive business reviews with our customers' decision-makers and our executive leadership where we look back at past successes and align on upcoming goals Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products Deeply understand the Samsara platform's capabilities and explain them to businesses of all types - field services, utilities, long haul transportation, school buses, and many more Serve as a mentor to the wider Customer Success and Support teams Minimum requirements for the role: 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence Experience supporting or working with technical products Solutions oriented with strong problem solving skills Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day to day users of our software Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast paced, change heavy environment Diplomacy, tact, and poise under pressure when working through customer issues Bachelor's degree from a 4 year institution Fluency in French required An ideal candidate also has: Strong bias for action, the ability to think big, with insistence on high standards Experience serving and supporting large scale business solutions at Fortune 500 companies Thrives in an unstructured, fast paced, and change heavy environment At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Full time employees receive a competitive total compensation package along with employee led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or write to if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending For more information regarding fraudulent employment offers, please check our blog post for further details. Samsara's Mission Improve the safety, efficiency, and sustainability of the operations that power the global economy. Enterprise Customer Success Manager - French Fluency