7 jobs found

HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalates. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Application: 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

About incident.io incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop. Since launching in 2021, we've helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters. We're a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We've raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies. The Team Our Customer Success organization is at the heart of incident.io. The team has an exceptional ability to understand customer challenges and deliver Incident Management solutions that truly resonate and make an impact. We believe in a customer-led product approach, collaborating seamlessly with our Product team to uncover, understand and address the unique needs / challenges of each customer. Our mission and goals go beyond satisfaction-we strive to delight customers at every stage of their journey, building and fostering long-term relationships built on trust, shared success, and mutual growth. The Enterprise CSM team work with some of the most iconic enterprise technology brands-Intercom, Etsy, Miro, HashiCorp and StubHub, to name a few-helping them unlock and realize the full value / potential of incident.io. They are the primary advocate and strategic partner for our largest and most impactful customers owning everything post-sales, ensuring our customers feel heard, understood and consistently realize value from our platform and all of it's offerings. What you'll be doing: Leading seamless onboarding and integration for net-new enterprise customers, ensuring a smooth transition to incident.io while delivering in-depth training to maximize platform adoption and value. Building and maintaining strategic relationships with key stakeholders, acting as their primary point of contact and trusted advisor. You'll regularly engage with customers to understand their evolving needs and provide tailored, impactful solutions. Proactively addressing customer challenges and opportunities, delivering ongoing support to ensure satisfaction, retention, and continuous improvement while advocating for product enhancements where necessary. Identifying and driving expansion opportunities, including upsells and cross-sells, by aligning our offerings with customer goals to deliver measurable value for both the customer and incident.io. Championing the customer voice internally by sharing actionable insights during Monthly Impact Review meetings and collaborating closely with Product, Engineering, Sales, and Marketing teams to drive alignment and success. What experience you need to be successful: Ample experience in Customer Success, Account Management, or a related role with enterprise SaaS customers, with a proven track record of driving adoption, retention, and growth in large, complex accounts. Exceptional relationship-building and communication skills, with the ability to engage stakeholders at all levels. Experienced in partnering / collaborating with Product, Engineering, and Sales teams to align on customer needs, simplify technical details, debug issues, and identify opportunities. Strong problem-solving and strategic thinking skills with a proactive approach to addressing customer challenges and delivering results making their experience with incident.io magic. Desire to work in a fast-paced start-up environment where things can be ambiguous and you need to operate with autonomy. What we offer: We're building a place where great people can do their best work-and that means looking after you and your family with benefits that support health and personal growth. Market leading private medical insurance Generous parental leave First Friday of the month off Generous annual leave/PTO allowance Competitive salary and equity Remote working and personal development budget Enhanced pension/401k

Overview BVNK provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform, and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly. We are a diverse team spread across the UK, Europe, South Africa, the US, and APAC, with a shared belief that all payment flows will interact with crypto in the coming decade. BVNK aims to be at the forefront of this transformation of the financial system. We have raised $50M in Series B funding from top investors including Haun Ventures, Tiger Global, and Coinbase Ventures, and we're looking for smart, ambitious people to help us build the next generation of payments. We are honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces 2 years running (2023 and 2024) and to be recognized by LinkedIn as one of the Top 20 Startups in the UK in 2024. Role We are seeking a driven candidate to join our Commercial team as an Account Manager, focusing on all aspects of account management and customer success. As Account Manager, you will be responsible for managing and growing key client relationships. Reporting to the Sales & Account Director - Fintech & PSP, you will play a strategic role in driving customer success, increasing account value, ensuring long-term retention, and delivering value to our clients. Responsibilities Act as a trusted advisor to clients, ensuring their success with our products and services Develop and execute account growth strategies, identifying opportunities for upselling and cross-selling Maintain and strengthen customer relationships, leading contract renewals and negotiations to maximise lifetime value Deepen existing partnerships by delivering tailored value propositions that increase share of wallet Collaborate with internal teams (Sales, Product, Support) to enhance customer satisfaction and retention Proactively identify and resolve customer challenges, ensuring swift issue resolution Analyse account performance data to provide strategic insights and drive informed decision-making Stay ahead of industry trends, competitor activity, and regulatory changes, sharing insights with the broader business Drive adoption of AI and automation tools to improve client experience and operational workflows What we need from you Proven experience in account management, customer success, or a similar role within Payments or FinTech. Deep understanding of crypto, blockchain, stablecoins, or digital assets. Strong track record of managing and growing enterprise-level accounts. Exceptional relationship management, negotiation, and communication skills. Strategic mindset with a history of driving revenue growth within existing accounts. Strong analytical skills to assess performance and identify areas for improvement. Proven track record of improving processes and efficiencies through AI and automation. Ability to work cross-functionally and manage multiple priorities in a fast-paced environment What you can expect from us Fair and competitive salary at every stage of your growth Meaningful ownership in the business through our employee option scheme Flexible working hours, with hybrid working at its heart A culture built on passionate, growth-minded people A flexible approach to holiday Opportunities to travel to our offices around the world An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets Note At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we'd encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.

Customer Success Manager, Cybersecurity Products page is loaded Customer Success Manager, Cybersecurity Productsremote type: Hybridlocations: Remote UK: BELFAST ARNOTT HOUSEtime type: Full timeposted on: Posted Todayjob requisition id: RLocation: Remote UK, United KingdomThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Job Title: Customer Success Manager - UK Location: Belfast, United Kingdom (Hybrid) / Remote UK About the Role We are seeking an experienced and customer-centric Customer Success Manager (CSM) to join our UK team. In this role, you will help enterprise and mid-market customers maximise the value of our cybersecurity solutions, drive adoption, and ensure long-term partnership success.You'll act as a trusted advisor, guiding customers on best practices, risk reduction, and security maturity while supporting commercial growth. Key Responsibilities:- Customer Engagement & Advocacy • Serve as the primary post-sales point of contact and trusted advisor for assigned customers.• Develop strong relationships with security leaders (CISO, Security Architects, SOC Managers, IT Directors).• Lead regular business reviews focused on value, outcomes, KPIs, and security posture improvements.• Champion the voice of the customer internally to influence product roadmaps and service improvements. Adoption & Value Realisation • Drive deployment, adoption, and optimisation of cybersecurity solutions (e.g., threat detection, cloud security, identity security, WAF, database monitoring).• Translate technical capabilities into clear business outcomes relating to risk reduction and resiliency.• Identify opportunities to improve customer workflows, automation, and security processes.• Monitor usage and performance metrics to proactively address gaps or risks. Retention & Growth • Own customer retention, renewal strategy, and expansion identification while partnering with Sales/AMs.• Spot cross-sell/upsell opportunities aligned to customer needs and maturity.• Mitigate churn risk through proactive engagement and clear success planning. Technical Collaboration • Work closely with Technical Account Managers, Solutions Architects, and Support Engineers to ensure smooth onboarding, troubleshooting, and technical alignment.• Coordinate health checks, security assessments, or remediation plans where relevant.• Ensure seamless handovers between pre-sales, delivery, and support functions. Skills & Experience Required Essential • 3+ years in CSM, account management, technical consulting, or security operations roles.• Strong understanding of cybersecurity domains such as:o Threat detection & responseo Cloud security/SaaS securityo IAM/Zero Trusto Network security (WAF, firewall, VPN)• Proven ability to manage enterprise customers and lead strategic conversations.• Comfort engaging with both technical and executive stakeholders.• Excellent communication, problem-solving, and project management skills.• Experience working with UK organisations across regulated sectors (finance, public sector, critical infrastructure) is beneficial. Desirable • Certifications such as CISSP, SSCP, CISM, Security+, or vendor-specific qualifications.• Experience in SaaS-based cybersecurity platforms.• Background in SOC, incident response, or cyber consulting.• Fluent English and Italian language will be value addition. What Success Looks Like • High customer satisfaction and advocacy (NPS/CSAT).• Strong adoption and measurable security outcomes for customers.• On-time renewals and increased customer lifetime value.• Proactive risk mitigation and clear customer success plans.• Positive influence across product, engineering, and support through customer insights. Why Join Us • Work at the forefront of cybersecurity innovation.• Opportunities for continuous learning and certification.• Collaborative, mission-driven environment focused on customer impact.• Competitive UK compensation package, benefits, and hybrid working. Applicants must have a valid work permit in the UK. line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.Great journeys start here, apply now!

Strategic Customer Success Manager Department: Customer Success Employment Type: Full Time Location: London - UK Description Shape the Future of Work with Eptura At Eptura, we're not just another tech company-we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe. Job Description As a Strategic Customer Success Manager (CSM), you will be the trusted, executive facing partner for a portfolio of Eptura's most strategic customers. You will own the post sale relationship end to end, with accountability for value realisation, long term adoption, retention, and growth. This is not a reactive or relationship only role. Strategic CSMs at Eptura operate within a highly structured Customer Success Rhythm, combining strong executive presence with operational rigor. You will lead complex customer relationships, proactively manage risk, and coordinate cross functional teams to ensure our customers consistently achieve measurable outcomes from their investment in Eptura. You will partner closely with Sales, Renewals, Support, Professional Services, Product, and Customer Marketing, acting as the central point of orchestration and the first escalation point for your accounts. Responsibilities Manage a portfolio of approximately 10-14 strategic accounts, developing deep knowledge of each customer's business, objectives, stakeholders, and success criteria. Serve as the primary post sale owner for assigned accounts, accountable for overall customer health, retention, and growth. Build strong, multi threaded relationships with customer stakeholders, including senior and executive leaders, and effectively navigate difficult or high stakes conversations when required. Own and consistently execute Eptura's Strategic Customer Success Rhythm, including: Regular Cadence customer meetings Executive facing Success Plans as living documents Quarterly Executive Business Reviews Growth and Risk Signals Ensure all success activities, plans, decks, notes, and actions are accurately logged and maintained in our CS CRM. Partner with customers to define, track, and measure business outcomes, ROI, and value realisation from Eptura solutions. Drive product adoption and expansion by aligning Eptura capabilities to customer goals, initiatives, and evolving needs. Identify and communicate opportunities for cross sell, upsell, and broader platform adoption, in partnership with Sales and Account Executives. Proactively monitor customer health, engagement, and risk signals to identify potential churn or underperformance early. Be a facilitator in escalations in line with Eptura's formal escalation framework, coordinating Support, Product, Professional Services, Renewals, and leadership as required. Develop and execute Get to Green plans for at risk accounts, keeping internal stakeholders and leadership informed throughout. Work closely with Account Executives and Renewal Specialists to support renewals, forecasting accuracy, and long term account strategy. Effectively assemble and lead cross functional account teams to deliver outcomes and resolve complex customer challenges. Ensure accurate forecasting, renewal intent, and account status are maintained in our CS CRM. Maintain a high standard of operational discipline across all systems, ensuring clear visibility into account health, risks, and opportunities. Identify patterns and recurring themes across your accounts to inform product feedback, enablement needs, and Customer Success improvements. Actively contribute to global Customer Success initiatives, enablement programs, success storytelling, and continuous improvement efforts across the CS organisation. About you Customers consistently realising measurable value and outcomes from Eptura solutions Strong net retention, renewal performance, and account growth Predictable execution of the Strategic Customer Success Rhythm Clear, executive level communication-internally and externally Are deeply customer centric and focused on long term partnership and value, not short term tasks Have proven experience managing a strategic book of business in Customer Success Bring strong executive presence and are comfortable engaging, challenging, and influencing senior customer stakeholders Balance relationship building with structured, data driven execution Are comfortable with change and enjoy adopting new processes, tools, and ways of working Think strategically, but execute operationally with consistency and attention to detail Strong understanding of Customer Success as a discipline, including retention, growth, adoption, and value realisation Demonstrated experience with CS platforms and data sources such as Planhat, Gainsight, Totango, ChurnZero, and Salesforce Solid grasp of Customer Success metrics including Net Retention, Gross Retention, NPS, and Health Scores Excellent analytical skills, including strong Excel capabilities Experience working in B2B SaaS or enterprise software environments French and/or German language skills are a plus. Benefits 25 Days Holiday Additional Company Holidays throughout year Contributory Pension Life Insurance (DIS) Flexible Work Options Eptura Information Follow us on Twitter LinkedIn Facebook YouTube Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world.

EasyDMARC is an all-in-one Email Security solution for securing an organization's domain and email infrastructure. Our solution is designed to prevent companies from data leakage, protect them from financial loss, and counter email phishing attacks. EasyDMARC is seeking a strategic, execution-oriented Head of Customer Success to lead and scale our global Customer Success function as we enter the next phase of growth. This role is responsible for driving customer outcomes, maximizing retention, and accelerating expansion revenue across our direct customer base. The Head of Customer Success will build a modern, metrics-driven CS organization that delivers measurable value to customers while serving as a key growth lever for the business. This is a senior leadership role with clear ownership of Net Revenue Retention (NRR), Gross Retention, customer adoption, and expansion influence, working in close partnership with Sales, Marketing, and Product. Core Objectives Build and execute a Customer Success strategy aligned to EasyDMARC's growth goals Drive best-in-class customer onboarding, adoption, retention, and expansion Scale a high-performing CS team with clear roles, playbooks, and success metrics Position Customer Success as a strategic growth partner across the business Change the mindset of the CS team to create more focus on cross- and up-sell Job Responsibilities Customer Success Strategy & Leadership Define and own the Customer Success operating model, including segmentation, coverage, onboarding, renewals, and expansion motions Build, lead, and develop a high-performing team of Customer Success Managers Establish clear success metrics including Gross Retention, Net Revenue Retention (NRR), expansion contribution, product adoption, and customer health Create scalable playbooks for onboarding, lifecycle management, renewals, and risk mitigation Retention, Expansion & Revenue Growth Own customer renewals and churn prevention across the direct customer base Partner closely with Sales to identify, qualify, and close expansion opportunities (upsell and cross-sell) Enable CSMs to uncover expansion opportunities through value delivery-not transactional selling Collaborate with Marketing on customer-led growth programs, including campaigns, customer marketing, and advocacy Customer Experience & Value Delivery Ensure customers realize clear, measurable value from EasyDMARC's platform Actively communicate new product capabilities and roadmap updates to customers Drive consistent executive engagement with strategic and enterprise customers Champion the voice of the customer internally to influence roadmap, packaging, and positioning Cross-Functional Collaboration Serve as the primary liaison between Customer Success, Sales, Product, and Marketing Provide structured feedback to Product on customer needs, adoption blockers, and competitive insights Partner with Marketing to improve enablement, messaging, and customer-facing assets Represent EasyDMARC externally at industry events, conferences, and customer forums Required Qualifications 7+ years of experience in Customer Success, Account Management, or related roles in B2B SaaS Proven experience leading and scaling a Customer Success team Demonstrated success driving retention and expansion in a subscription business Strong understanding of SaaS metrics including NRR, GRR, churn, CAC/LTV, and product adoption Experience working cross-functionally with Sales, Product, and Marketing Excellent communication, executive presence, and stakeholder management skills CRM proficiency (Salesforce or similar) and comfort with CS tooling and data Bachelor's degree in business, marketing, or a related field (preferred) Background in cybersecurity, email security, or enterprise IT solutions is a strong plus What Success Looks Like Consistent Net Revenue Retention above industry benchmarks Predictable renewals and reduced churn across all customer segments Clear expansion pipeline sourced and influenced by Customer Success Increase of cross- and upsell opportunities and building a CS team that is ready to introduce new products and services to the existing direct customers High customer satisfaction, advocacy, and referenceability A scalable CS organization ready to support EasyDMARC's next stage of growth Additional information Individuals seeking employment at EasyDMARC are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable laws.

Are you ready to lead the design and delivery of network solutions that support mission-critical operations at enterprise scale? Join a market-leading communications and customer engagement provider trusted by some of the UK's most secure and mission-critical organizations. Supporting complex enterprise and public sector environments, the organization delivers advanced contact center, collaboration, and secure network solutions that enable exceptional customer experiences and resilient operations. By combining strategic expertise, innovative technology, and a partnership-led approach, the business helps organizations drive transformation, improve performance, and deliver measurable outcomes at scale. With a strong reputation for innovation, service excellence, and long-term client relationships, this is an opportunity to play a key role in shaping solutions that make a real impact at a strategic level. If you're looking to step into a senior role where your expertise drives real strategic impact, make your next move count, apply now. Responsibilities Lead and develop a team of 10 account managers and account development professionals Define and execute a structured account development strategy across the customer base Drive retention of at least 90 percent of annual recurring revenue Generate incremental growth through effective cross-sell and upsell activity Ensure customers are aligned to the right sales resources with clear engagement models Use data, forecasting, and reporting to guide decision-making and sales strategy Maintain personal responsibility for a selection of key accounts Work closely with senior stakeholders to align sales execution with wider business objectives Introduce clarity, consistency, and accountability across the account management team Requirements / Must Have Proven experience leading an account management or account development sales team Demonstrated success transforming or reshaping a sales function Strong data literacy with the ability to forecast, analyse, and report on performance Background in B2B sales within technology, telecoms, or a comparable services environment Experience managing both retention and growth targets Confident communicator with the ability to set direction and challenge constructively Able to work from Manchester at least three days per week (hybrid) Skills / Preferred Experience operating as a player-manager Exposure to complex, multi-service portfolios Background working with both new business and existing account teams Benefits Competitive base salary Uncapped commission structure Hybrid working model Pension contribution and wider benefits package Clear progression into a broader sales leadership role Salary Circa £80,000 base plus commission