725 jobs found

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Account Director Enterprise - UK & Ireland Qualys - De-risk your business About the Role As an Account Director Enterprise at Qualys, you will be responsible for driving growth and expanding relationships with our most strategic enterprise customers across the UK & Ireland. In this overlay role, you will partner closely with our Technical Account Managers (TAMs), who manage day-to-day account health and technical relationships. While TAMs often have strong operational and technical contacts, your focus will be to broaden and elevate engagement into the business and executive levels - helping customers connect cybersecurity investments to measurable risk reduction and financial impact.Leveraging Qualys' Risk-based approach and Risk Operations Center (ROC) positioning, you will guide enterprises in streamlining their cyber risk management. By linking security outcomes to business value, you'll create clear opportunities for upsell and cross-sell across our platform.This role blends strategic account leadership with a consultative, risk-oriented sales approach. You will act as a trusted advisor to senior stakeholders and C-level executives, while also being a results-driven sales professional responsible for expanding account strategies together with the TAMs and regional leadership. Responsibilities Customer Engagement & Growth + Build, expand, and maintain strong, trusted relationships with enterprise-level customers, ensuring business value and long-term partnerships. + Extend relationships across multiple stakeholders, including IT operations, Risk, and Cloud teams. + Act as a strategic advisor, guiding customers through their cybersecurity journey with Qualys. Sales Excellence + Identify, develop, and close upsell and cross-sell opportunities, leveraging both outbound efforts and channel partnerships. + Create and execute a comprehensive territory and account plan, exceeding bookings objectives and contributing to Qualys' growth targets. + Deliver compelling sales presentations that clearly articulate the business and technical value of Qualys solutions. + Respond to RFIs/RFPs with tailored, high-quality proposals. + Negotiate and close complex contracts at the enterprise level. Collaboration & Leadership + Work closely with Technical Account Managers (TAMs) and Technical Support Engineers (TSEs) to ensure customer success, renewals, and adoption. + Partner with Sales Engineers, Solution Architects, Marketing, and Sales Leadership to align strategies and deliver value. + Lead quarterly business reviews, executive sessions, and product roadmap discussions. + Maintain regular cadence calls with account teams to align on strategy, health, and ongoing projects. Market Engagement + Stay ahead of cybersecurity trends, regulatory requirements, and market shifts to position Qualys effectively. + Represent Qualys at industry events, conferences, and seminars-virtually and in-person-showcasing our leadership in cybersecurity. Requirements Proven experience in enterprise account management or sales within cybersecurity, SaaS, or technology. Strong understanding of cloud cybersecurity solutions and recurring revenue business models. Excellent communication and relationship-building skills , with the ability to engage effectively at all organizational levels, from technical teams to C-level. Skilled in CRM tools, sales forecasting, and pipeline management . Strategic mindset with the ability to analyze market trends, customer needs, and drive upsell opportunities . Highly organized and capable of managing multiple enterprise accounts and cross-functional account teams simultaneously. Proactive, self-motivated, and results-oriented, able to work independently as well as collaboratively. Experienced in leading business reviews, executive sessions, and contract negotiations . Strong project management skills: able to keep initiatives moving and stakeholders aligned. Willingness to travel across the UK & Ireland region as required. Based in the UK, Fluent English language skillsIf you are interested in this exciting opportunity to join a dynamic, growing company at the forefront of cloud-based security and compliance solutions, please submit your resume and cover letter for consideration.

Job Details Role / Job Title: Solution Architect Work Location: Dublin, Ireland Role Type: Contracting Mode of Working: Hybrid / Office based The Role We are looking for an experienced Solution Architect to design and deliver Customer's enterprise planning and reporting solution leveraging SAP S/4HANA Finance and SAP Analytics Cloud (SAC) click apply for full job details

A leading investment bank based in London is seeking a C# Developer with strong experience in Agile methodologies and enterprise solution design. The ideal candidate will possess deep knowledge of C#, REST APIs, and microservices architecture, alongside hands-on experience with FIX messaging and XML. In this hybrid contract role, you will lead discussions for architecture, conduct code reviews, and mentor junior developers. Excellent communication skills are essential.

Remote Solution ArchitectRemote, United KingdomOur world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Job Responsibilities: Lead consultant on functional project teams utilizing the ServiceMax, MaxApproach Methodology to implement the ServiceMax solution. Accountable for the following:o Leading discovery and design workshopso Completing business requirements analysis and confirmationo Ability to transform business requirements into a set of end to end solutions within the applicationo Identifying and documenting specifications and criteria for customizationso Confirming functional design with cliento Supporting configuration effort by project consultantso Overseeing quality reviews and testing of the configured solutiono Documenting finalized solution design and build specificationso Leading deployment and hand-offo Coordinating resolution of client-reported feedback and issueso Communicating with project team, as required, to ensure timely updates to project health, risks, issues and solutions Provide peer reviews of Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices and business requirements Provide Field Service "Best Practice" guidance to clients Mentor PS and Partner Consultants providing guidance in defining field service business processes, communication, and scalable implementation strategies Lead or collaborate on internal projects promoting operational efficiencies and organizational effectiveness Support Sales by identifying upsell opportunities with existing clients Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and client's point of contact (POC) on enterprise projects Liaise with the Technical Architect to design scalable, flexible solutions supporting business requirements Liaise with and support other functional groups within ServiceMax - including (but not limited to) training, development, support, product and engineering. Identify business use cases within different verticals or client implementations that may augment ServiceMax's product roadmap and delivery best practices Review and provide input to PS training materials and presentations Develop case studies, presentations, and internal processes and guidelines Required Skills: Minimum 2+ years experience with Salesforce in an administrative or configuration management capacity required Salesforce certification preferred (Minimum 1: ADM-201, Service Cloud, Platform App Builder) Salesforce technical experience with Apex, Lightning Platform, Visual Force, or Java preferred 7+ years consulting experience implementing with one or more Customer Relationship Management Solutions, (such as SAP, Oracle, Siebel) 5+ years experience working in a technology focused company Demonstrated leadership skills working with clients and peers Comfortable leading meetings/ sessions with Senior Management to discuss business process Excellent oral and written communication skills Ability to work in a globally distributed team environment, liaising with on-site teams and clients. Results driven attitude in a fast-paced environment Commitment to quality, customer success, and customer satisfaction Willingness to travel up to 50% of time, including international travel Desired Skills: Experience with field service operations or management, including experience with customer service management and call center support 1+ years experience implementing or working with the ServiceMax application Education: Bachelor's Degree in Business, Technology or related subjectLife at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. ."The Professional Services Solution Architect will be responsible for the successful implementation of the ServiceMax product suite. This role may work as part of a project team for larger, complex engagements; or in a primary role on smaller engagements (providing project management support). The successful candidate must be able to build strong relationships with clients and must be effective at communicating verbally and in writing. Additionally, he/she must have a passion for helping clients find creative ways to more effectively run their services businesses. You can learn more about who we are, what we do, and what sets us apart by following us on social media. The experience is one that we're proud to share and it just keeps getting better.Top skillsAgile MethodologiesNET Applications1. Technical Lead2. Senior Software Engineer3. Senior Solution Architect4. Senior Technical Consultant5. Solution Architect

Greetings We are Hiring M365 Backup Design Architect (2x Vacancies) 6 Months contract Sheffield, UK Hybrid Sheffield M365 Backup Design Architect (2x Vacancies) Responsibilities: Responsible for the overall architecture and strategy for Rubrik M365 backup implementation across Clients enterprise tenant click apply for full job details

Security Architect SAP, ServiceNow, SalesForce, Azure Were looking for an experienced Security Solutions Architect to lead security architecture across a major enterprise transformation programme. If you thrive in complex environments, enjoy shaping secure design across multiple platforms, and can influence senior stakeholders, this is a standout opportunity click apply for full job details

We're seeking a high-performing Senior Sales Director - Corporate WiFi to lead our expansion into the corporate connectivity and secure enterprise WiFi market. This senior, quota-carrying role focuses on building Purple's presence across corporate offices, multi-site enterprises, manufacturing, logistics, professional services, and secure workplace environments. Unlike Purple's heritage in guest WiFi, this role focuses on secure corporate networks, identity-driven access, policy control, monitoring, and enterprise connectivity. You will help organisations modernise their network access strategy, reduce cyber risk, and bring automation and intelligence to their WiFi environments. Reporting to the SVP Global Sales, you will lead Purple's corporate WiFi go to market execution, develop strong customer and partner relationships, and deliver growth in a strategically important vertical. This role is designed to scale in size and complexity over time - beginning with mid market and upper mid market organisations and expanding into national and international tier one enterprise opportunities as the solution and GTM mature. Why Join Purple Our values define us. We get the job done without politics or drama, we develop our people, and we take pride in making work fun. You'll join a team that knows its stuff, keeps learning, and raises the bar every day. What You Will Do Lead all commercial activity for the Corporate WiFi vertical across the UK and international markets. Drive growth initially through mid market and upper mid market opportunities, expanding into large national and tier one international enterprise accounts as the vertical matures. Own a senior sales quota across a pipeline spanning mid market to strategic enterprise deals. Build and maintain executive relationships with CISOs, CIOs, Network Architects, Heads of Workplace, and Digital Transformation leaders. Position Purple as a trusted partner for secure identity based access, network intelligence, segmentation, policy automation, monitoring, and compliance. Articulate the value of secure onboarding, advanced monitoring, analytics, and zero trust based network access. Execute corporate go to market plans across priority verticals including corporate offices, logistics, distribution, manufacturing, and professional services. Support the evolution and refinement of Purple's corporate WiFi offerings as the solution scales toward enterprise grade deployments. Work with MSPs, integrators, and OEM partners to broaden reach, enhance integration, and drive adoption. Support partner enablement to strengthen commercial and technical execution. Represent Purple at industry events, cybersecurity forums, networking conferences, and partner showcases. Contribute to market facing thought leadership on secure corporate WiFi, network intelligence, and identity driven access. Who You Are A proven enterprise sales leader with 7-10+ years selling secure WiFi, network security, identity/access, or cybersecurity solutions. Experienced in selling to CIO, CISO, and IT Director level stakeholders. Comfortable managing complex, multi stakeholder, long sales cycles. Strong understanding of corporate network architectures, security models, and identity based access controls. Commercially driven, highly autonomous, and able to operate effectively in an evolving product/vertical environment. Executive level communication skills with the presence to influence senior technology and security leaders. Excited to help Purple mature this vertical from mid market roots into global tier one enterprise engagements. Values Make it happen - We own things and get them done whatever it takes. Playful and positive - Life's too short to take things too seriously; we love positivity. In it together - We're always available to help for the greater good of the business. No bullsh t, no politics - We want to enjoy coming to work and make it pleasant. Know your stuff, keep learning - We value knowledge and a thirst for more of it. No drama - Things don't always go right, but a calm head always helps. Raise the bar - We aim high, take smart risks, and push what's possible. Bring Your Best Self to Work At Purple, we are committed to fostering a diverse and inclusive workplace. We value the unique perspectives and experiences that each individual brings, and we believe that diversity enriches our team and drives innovation. We encourage applications from candidates of all backgrounds, regardless of race, gender, sexual orientation, religion, disability, or any other characteristic. We understand that everyone's journey is different, and we are open to conversations about flexible working arrangements that can accommodate your needs. Benefits Competitive senior level salary + performance bonus Hybrid working with international travel Emphasis on learning and development to progress your career 25 days holiday (plus bank holidays) and the option to buy extra days 4 volunteering days each year - give something back to the community Life insurance at 2 x salary Employee Assistance Programme, 24/7 helpline Company pension, 4% employer contribution Private Healthcare & Long Term Incentive Plan after 12 months' service

We are currently looking for an experienced Active Directory SME to design, support, and enhance enterprise Microsoft AD environments. Experience & Skills experience in enterprise Active Directory engineering or SME roles. Expert knowledge of AD architecture, replication, authentication, GPOs, DNS/DHCP, Kerberos/NTLM click apply for full job details

Conexus are supporting a leading consulting firm, that are searching for a specialist in GenAI to join them from their European hub in London. Key Responsibilities Advise clients on GenAI strategy, opportunities and business use cases, from early discovery to design and implementation planning. Shape solution architectures across LLMs, RAG pipelines, data flows and integration with enterprise systems. Lead client workshops, assessments and proof-of-concepts across AI, ML and automation. Work across legacy estates and modern tech stacks to design realistic, scalable GenAI solutions. Support agile delivery, ensuring solutions align with business goals, regulatory requirements and ML best practice. Communicate complex AI concepts clearly to senior stakeholders, both technical and non-technical. Required Experience Prior consulting experience is essential. Strong technical grounding in GenAI and ML, including LLMs, RAG, MLOps and prompt engineering. Hands-on familiarity with platforms such as AWS Bedrock, Google Vertex, LangChain or LlamaIndex. Experience working across legacy systems as well as modern cloud-native stacks. Proven track record delivering in agile environments and supporting digital transformation journeys. Excellent communication, analytical and stakeholder management skills. To be considered, please respond with your latest CV.

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. This role forms part of Corporate Technology operating with the Project Office and be responsible for managing teams of on shore and off shore technologists servicing the long term change programme across the Finance portfolio covering accounting, general ledger and financial reporting requirements across the MUFG Bank EMEA and MUS Securities International region. NUMBER OF DIRECT REPORTS Approx. 20 direct reports Team leader on Finance Technology projects, working across multiple projects leading both on shore and off shore managed service consultants. MAIN PURPOSE OF THE ROLE The Finance Technology Project Lead will serve as a technology delivery partner for the Finance division within MUFG Bank EMEA, MUFG Securities, Mitsubishi Bank Europe divisions. This critical role involves leading strategy, design, and execution of major accounting and financial reporting technology initiatives, ensuring successful implementation, robust controls, and alignment with global and local requirements (UK/Japanese regulatory mandates). The successful candidate will navigate complex global stakeholder environments, partnering with Finance, Technology and several other groups across the MUFG network. KEY RESPONSIBILITIES 1. Project Strategy and Delivery Define, plan, and execute technology projects related to General Ledger (GL), Accounts Payable/Receivable, Fixed Assets, Financial Control, Tax, Financial Planning, Purchasing & Procurement, ESG and other regulatory reporting obligations (e.g. COREP, FINREP, NSFR). Collaborate with Finance stakeholders and IT leadership to define and maintain the Accounting Technology roadmap, prioritizing initiatives based on business value, risk reduction, and regulatory deadlines. Apply structured project management methodologies (Agile/Scrum or Waterfall where appropriate) to ensure delivery is on time, within budget, and meets specified functional and non functional requirements. 2. Stakeholder and Relationship Management Act as the dedicated interface between the Finance Department (CFO, Financial Control, Tax, Treasury) and the core IT delivery teams. Translate complex financial requirements into clear technical specifications. Build and maintain effective working relationships with project team members and decision makers underpinned with MUFG values such as innovate & simplify, people focussed, listen up speak up, client centric and own & execute. Oversee relationships and delivery quality for third party software vendors and implementation partners utilized for Finance systems. 3. Technical Leadership and Architecture Guide the architecture and design of new or enhanced accounting solutions, ensuring scalability, stability, and control integrity (SOX compliance awareness). Focus on the quality and lineage of financial data flows, from trade capture systems through to the General Ledger and reporting layers. Experience with cloud based financial platforms (e.g, OCI, Azure) and data analytics tools (e.g., OTBI, Power BI) for finance reporting. Work closely with Business Analysts and SME's and perform thorough review of Business Requirements. Produce high quality documentation such as Technical Designs understanding functional, logical and physical architecture. Be comfortable with detail, helping to document or review specifications, operational readiness plans, test strategies, security questionnaires etc. 4. Risk and Compliance Ensure all new and existing accounting technology solutions adhere strictly to internal risk frameworks, operational security policies, and external financial regulations (e.g., SoX, Basel 3, PRA/FSCS requirements). Maintain security and data privacy controls and embed this in key design decisions. Understand concepts such as privileged accounts, password vaults, encryption standards etc. Design solutions with a risk based approach and ensuring robust financial controls are factored into new or changing IT or business landscape. Lead technology remediation efforts identified by internal audit or compliance functions related to financial data and systems. REQUIRED SKILLS AND EXPERIENCE Financial Services Expertise: Minimum 8 years of experience in IT project delivery, with at least 4 years focused specifically on Finance or Accounting Technology within an Investment Bank or major Financial Services institution. Financial Operations: Have a practical understanding on how P&L and Balance Sheet are produced. The typical activities Finance perform around month end and how the month end close process concludes. Accounting System Knowledge: Deep functional and technical knowledge of core accounting systems, including a modern General Ledger (e.g., Oracle, SAP, Workday) or similar industry specific GL platforms. Have experience with banking accounting products such as OFSAA, Aptitude, Financial Accounting Hub solutions. Project Leadership: Proven track record of successfully leading and delivering complex, cross functional technical delivery on projects with significant investment budgets in a regulated environment. Communication & Cultural Acumen: Exceptional communication and presentation skills. Demonstrated experience working effectively within a global organization, specifically exhibiting strong cultural sensitivity and proficiency in engaging with senior leadership, Japanese management and technical teams. Technical Proficiency: Deep understanding of system integration patterns (Flat Files, APIs, MQ messaging), data warehousing & reporting concepts, along with SDLC tooling. A professional certification (e.g., PMP, Prince2, or Agile Scrum Master) is highly desirable. DESIRABLE QUALIFICATIONS Accounting experience desirable although not essential. Conceptual understanding of IFRS 9, IFRS 17, and accounting standards (such as IFRS, UK GAAP, J GAAP) also desirable. WORK EXPERIENCE Proven track record of leading technology teams into successful project delivery with an exceptional understanding of PDLC and the key stages/phases of a project along Must have a good understanding of technology used in Finance and experience working with key financial functions such as management of a General Ledger, Financial reporting (balance sheet, P&L, Income statement), revenue and expense management, reconciliation and controls. Have worked for a large global organisation with multiple entities, multiple currencies, multiple reporting calendars, within a project function and understand the importance of working towards project milestones Be familiar with presenting at Architectural Review Boards, ensuring detailed IT solutions can be expressed in a summarised, simplified way which focusses on key architecture points. Possess vertical within the financial services sector and have a broad understanding of the wider finance industry and economy, showing an appreciation of regulations such as BCBS239, eInvoicing, Basel 3.1 etc. A robust understanding of Finance's accounting reporting requirements including month end reporting on trial balance, tax filings, balance sheet disclosures plus year end P&L management Detailed understanding of reporting and data warehouses including industry standard practices around Business Intelligence solutions for Finance Experience in managing teams, developing & nurturing talent Strong track record of building effective partnerships with peers. SKILLS AND EXPERIENCE Functional / Technical Competencies: Understanding of key accounting functions and how modern Technology platforms provides services to underpin those functions. How cloud and AI based solutions can be incorporated into integration tools, application software, databases, ETL processes, scheduling and orchestration Expert understanding of accounting concepts and principals such as double entry accounting, trial balance, financial statements, month end reporting, adjustments and reversals, debtors/creditors, profit and loss, income statement, depreciation methods, bank statement reconciliations, attestations Excellent understanding of a General Ledger and how it used across a large complex enterprise, including global organisation structures , chart of accounts, multi GAAP environments including local GAAP and IFRS, balance revaluation, adjustments processing, foreign currency translations and FX management, translations, cross validation security rules, inter company accounting and eliminations, group wide consolidation etc. Knowledge of core financial sub ledgers such as invoice and payments, workflow approval rules, payment formats and bank integration, procure to pay workflow processes, corporate expense credit card integration . click apply for full job details

AI Architect - Public Sector - Outside IR35 - Edinburgh (Hybrid) Day Rate - Market Rates Duration - 12 months Harvey Nash's Public Sector Client are looking to bring in a contract AI Architect, you will be responsible for the development and ongoing maintenance of the enterprise-wide AI technology approach alongside the delivery of the AI strategic roadmap. Key Responsibilities Define the enterprise-wide approach to AI delivery, ensuring alignment with organisational strategy, architecture principles, compliance requirements - driving innovation and informing strategic decisions. Evaluate and integrate diverse AI technologies and platforms (cloud, on-premises, hybrid, open-source, and vendor solutions) to meet different business needs. Collaborate with enterprise, data, principle and solution architects to ensure AI capabilities are seamlessly embedded within the broader technology ecosystem. Architect, design, and implement scalable AI solutions using Azure AI Services, including: Azure AI Document Intelligence Azure AI Speech (speech-to-text, text-to-speech, speaker recognition) Azure AI Translator Azure AI Search Lead technical PoCs in areas such as: Multilingual speech transcription and translation Intelligent document parsing and metadata extraction Cognitive search across structured and unstructured documents Technical Requirements Essential: Demonstrable experience of shaping AI capabilities to ensure they are designed, implemented, and integrated in alignment with business objectives, technology strategy, and architecture principles Proven track record designing AI/ML solutions with Azure Cognitive Services Strong hands on experience in: Python (data workflows, Azure SDKs) C#/.NET (integration with enterprise systems) React (frontend POC/demo apps) Deep understanding of: RESTful API design & consumption Azure AI service orchestration & pipelines Cognitive Search (keyword, semantic & hybrid modes) OCR, key value pair extraction, and document layout analysis Experience building or deploying: Speech transcription pipelines Document intelligence models Multilingual translation solutions Desirable: Familiarity with: Azure OpenAI Service Azure Content Safety and governance policies Azure DevOps CI/CD pipelines Knowledge of court or legal systems (highly advantageous but not essential) Please note that you must be eligible for BPSS clearance.

Customer Success Manager page is loaded Customer Success Managerlocations: London Cannon Street: Cambridge, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R011500 AVEVA is creating software trusted by over 90% of leading industrial companies. Position: Customer Success Manager Location: London or Cambridge, UK The Job In this role, you will have the opportunity to make a significant impact for AVEVA's customers, including Fortune 100 companies, while simultaneously building upon your existing skillsets. We are looking for energetic, creative, confident, and well-organized individuals to help our customers and AVEVA succeed together through proactive customer engagements and joint experiences that deliver value for both parties. Customer Success Managers are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction. CSMs manage various accounts by creating success plans and executing adoption against them. They regularly check-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional business needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment. Responsibilities: Manage a portfolio of customer accounts through proactive engagements Build and maintain strong customer relationships, becoming a trusted partner and consultant Understand the customer's goals, initiatives, products, and the value that they realize from AVEVA's software, services, and the overall relationship Drive the success of our customers by greater adoption of the AVEVA technology and uncover possible expansion opportunities within the existing install base Service customer needs in an efficient and seamless manner Drive improvements in AVEVA processes and policies, helping to move toward greater automation, self-service, and customer empowerment part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer's success and their perceived value of the AVEVA software set. The Customer Success Manager will focus on five key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers. Onboarding - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness Deployment - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the 'Services' budget, and request, quote, coordinate AVEVA Services and Resources Adoption - understand customer's business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.) Expansion - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer's business and frequent contacts Skills & Qualifications Strong communication and presentation skills Experience in effectively leading staff of different roles and levels Ability to travel globally to customer sites and AVEVA offices, estimated 10-20% Ability to work well with cross-function and geographically distributed teams Strong multi-tasking ability with a keen sense of prioritization Strong relationship management and organizational skills Experience with project and program management methodology and techniques Strong presentation skills on AVEVA core technologies, business initiatives and services 'Out-of-the-box' thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations Ability to think strategically, as well as tactically Strong technical understanding of at least one AVEVA solution. Good understanding about the AVEVA portfolio and use cases. English native speaker; additional language proficiency a plus Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry Preferred 2-5 years of AVEVA software products working knowledge and/or similar products 3+ years of experience in a Customer Success Management Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Were currently supporting a large transformation programme and are looking for an experienced Enterprise / Solution Architect with strong insurance domain expertise to join a major modernisation initiative. This role focuses on shaping and governing enterprise and solution architecture across core insurance platforms , with a strong emphasis on Guidewire, API-first integration, and legacy modernisat click apply for full job details

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and abandoned sales recovery. You'll find our HQ in the North East of England, founded in 2010, but since then, we've been on an exciting growth journey with employees also based in France. We leverage the latest tech and innovation to shape our products and deliver results. Our modern event-driven microservices architecture runs on AWS, and we embrace Golang as our preferred backend language for new services. All of this wouldn't be possible without our people- that's why they're at the heart of everything we do. Our Values At SaleCycle, we care about people- it's our top priority. We prioritise well-being, growth, and innovation, continuously pushing boundaries as a team and a company. Continuous Innovation: Collaborate, innovate, and celebrate! Premium Execution: Excellence Delivered Every Time! High Curiosity: Embrace your inner child- ask why and listen! Proactive Collaboration: United, we work together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand the client's use of offerings. Collaborate with the sales team to renew contracts and secure additional business from existing clients. Collaborate with Finance Team to ensure we are collecting cash from clients in a prompt and efficient manner. Problem Solving & Issue Resolution: Quickly identify and address client issues, ensuring timely resolution and minimising impact to the client's operations. Collaborate with internal teams to troubleshoot and resolve complex issues, and keep the client informed throughout the process. Turn client challenges into opportunities for enhancing the client relationship. Strategic Account Planning: Develop a comprehensive account strategy for each client based on their unique needs, value and long-term objectives. Work with clients to clearly understand goals and KPIs that we can measure and deliver. Regularly review account performance, make data-driven recommendations, and adjust strategies to ensure ongoing success and growth. Time & Resource Management: Effectively prioritize client needs and manage multiple accounts simultaneously. Allocate resources efficiently to ensure timely project delivery and client satisfaction. Maintain a proactive approach to project timelines, ensuring all deliverables are met within agreed-upon deadlines. Collaboration with Internal Teams: Work closely with cross-functional teams (Sales, Marketing, Product) to ensure seamless service delivery and address client needs. Share client feedback and insights to help drive product or service improvements. Collaborate on internal initiatives that contribute to the growth and development of the client base. Product/Service Knowledge: Maintain in-depth knowledge of company products, services, and industry trends to effectively advise clients. Provide training and support to clients on product features and best practices. Stay up-to-date with new features and offerings to ensure clients are leveraging the latest capabilities. Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition from sales to service delivery. Provide initial product training and guide clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and interpersonal skills. Excellent problem-solving abilities and the ability to work under pressure to meet client needs. Experience in strategic planning and managing complex accounts. Ability to prioritise, manage multiple projects, and meet deadlines in a fast-paced environment. Proficiency in CRM software HubSpot and Microsoft Office Suite (Word, Excel, PowerPoint). Industry knowledge relevant to the company's offerings is a plus. Preferred Skills: Previous experience in a software company is preferred where technical knowledge is required. Familiarity with customer success methodologies (e.g., Net Promoter Score, Customer Satisfaction surveys). Knowledge of data analytics tools to track and report on account performance (e.g., Looker) Perks & Benefits: We value our employees at SaleCycle, so we offer great benefits and incentives in addition to a competitive salary. Please note benefits may vary by country. Flexible hybrid working 25 days annual leave + public holidays + your birthday off Employee Assistance Program (EAP), including 24/7 GP access Life Insurance Up to 5% matched pension contribution Tech & Cycle to Work salary sacrifice schemes Annual company meet-up Monthly social fund Bonus schemes for innovation, new business, and employee referrals Enhanced parental leave Volunteering Days Long Service Awards Support & Equal Opportunities: If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience. We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age. Interested? Apply now! We'd love to hear from you! If you're excited about this opportunity and want to be part of a fast-moving, innovative team, apply today.