Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive . click apply for full job details
Feb 04, 2026
Full time
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive . click apply for full job details
Locations : London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do BCG is transforming the way our people experience technology through the power of Generative AI. Ava, our IT Support GenAI chatbot, is live and serving over 40,000 BCG users globally, helping employees get IT help faster, smarter, and more intuitively than ever before. As the Global IT Software Engineer Director - GenAI, you will play a hands-on role in building upon Ava's success. You will design, develop, and deliver high-impact GenAI solutions that expand Ava's capabilities and reach. You will serve as the technical counterpart to the Product Owner, accountable for delivery speed, quality, and ensuring alignment between the technical roadmap and product vision. You'll work across teams to scale Ava's impact and apply emerging GenAI technologies to improve IT service experiences for BCG's global workforce. YOU'RE GOOD AT Taking ownership and driving complex technical solutions from design through delivery. Being hands-on with modern cloud and AI technologies, while maintaining focus on delivery quality and scalability. Collaborating effectively with product managers, engineers, and architecture teams to translate business goals into practical solutions. Balancing speed, quality, and technical depth, ensuring solutions are secure, maintainable, and aligned to roadmap priorities. Staying curious and adaptive, quickly learning new technologies and applying them to enterprise-scale challenges. What You'll Bring Full-stack engineering expertise with experience in cloud-native application development (AWS preferred). Hands-on experience in building and deploying Generative AI or LLM-based systems at scale. Proficiency in at least two programming languages such as Java, .NET, TypeScript, or Python, along with experience in modern frontend frameworks like React.js or Stencil. Deep understanding of authorization and authentication standards (OAuth) and secure-by-design development practices. Strong awareness of OWASP Top 10 and a proactive approach to identifying and mitigating security vulnerabilities during development. Experience designing and deploying Retrieval-Augmented Generation (RAG) pipelines, working with LLM APIs (AWS Bedrock, OpenAI, Azure OpenAI), and using frameworks like LangChain or LangGraph. Strong knowledge of SDLC principles, CI/CD pipelines, and modern engineering practices. Excellent communication and collaboration skills to partner across engineering, product, and governance teams. Bachelor's degree in computer science, engineering, or related field (or equivalent experience) Who You'll Work With You will be part of the IT & Business Platforms (ITBP) team, partnering closely with the Genie team (BCG's internal GenAI platform built on AWS), as well as the AI Center of Excellence (AI CoE), Responsible AI, and Security/Architecture teams. Together, you'll deliver scalable, secure, and innovative GenAI solutions that transform how BCG's global employees engage with technology. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Feb 04, 2026
Full time
Locations : London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do BCG is transforming the way our people experience technology through the power of Generative AI. Ava, our IT Support GenAI chatbot, is live and serving over 40,000 BCG users globally, helping employees get IT help faster, smarter, and more intuitively than ever before. As the Global IT Software Engineer Director - GenAI, you will play a hands-on role in building upon Ava's success. You will design, develop, and deliver high-impact GenAI solutions that expand Ava's capabilities and reach. You will serve as the technical counterpart to the Product Owner, accountable for delivery speed, quality, and ensuring alignment between the technical roadmap and product vision. You'll work across teams to scale Ava's impact and apply emerging GenAI technologies to improve IT service experiences for BCG's global workforce. YOU'RE GOOD AT Taking ownership and driving complex technical solutions from design through delivery. Being hands-on with modern cloud and AI technologies, while maintaining focus on delivery quality and scalability. Collaborating effectively with product managers, engineers, and architecture teams to translate business goals into practical solutions. Balancing speed, quality, and technical depth, ensuring solutions are secure, maintainable, and aligned to roadmap priorities. Staying curious and adaptive, quickly learning new technologies and applying them to enterprise-scale challenges. What You'll Bring Full-stack engineering expertise with experience in cloud-native application development (AWS preferred). Hands-on experience in building and deploying Generative AI or LLM-based systems at scale. Proficiency in at least two programming languages such as Java, .NET, TypeScript, or Python, along with experience in modern frontend frameworks like React.js or Stencil. Deep understanding of authorization and authentication standards (OAuth) and secure-by-design development practices. Strong awareness of OWASP Top 10 and a proactive approach to identifying and mitigating security vulnerabilities during development. Experience designing and deploying Retrieval-Augmented Generation (RAG) pipelines, working with LLM APIs (AWS Bedrock, OpenAI, Azure OpenAI), and using frameworks like LangChain or LangGraph. Strong knowledge of SDLC principles, CI/CD pipelines, and modern engineering practices. Excellent communication and collaboration skills to partner across engineering, product, and governance teams. Bachelor's degree in computer science, engineering, or related field (or equivalent experience) Who You'll Work With You will be part of the IT & Business Platforms (ITBP) team, partnering closely with the Genie team (BCG's internal GenAI platform built on AWS), as well as the AI Center of Excellence (AI CoE), Responsible AI, and Security/Architecture teams. Together, you'll deliver scalable, secure, and innovative GenAI solutions that transform how BCG's global employees engage with technology. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Join us as a Risk Manager - Global Network Services to help strengthen technology risk oversight across Barclays' global network infrastructure and support the safe, compliant delivery of our Networks Modernisation strategy. You will join the Global Network Services team and own end to end technology risk and control activities across a broad range of network platforms and connectivity products. These include campus and branch networks, WAN / SD WAN, DIA, remote access, data centre, and core network services. The role supports consistent, well governed delivery by working closely with engineering and product teams across the organisation. Operating within the Product Operating Model, you will embed product centric risk management practices across the design, build, and run lifecycle. You will partner with Production Network Engineering and Network Product Design & Engineering teams to support change delivery, challenge risk decisions where required, and ensure transformation is delivered in a resilient, secure, and compliant manner. This role carries accountability for: End to end risk identification, control design, assurance, and remediation Change risk evaluation for complex network transformations Regulatory compliance, audit readiness, and evidence quality across network services Defining and maintaining risk and control metrics, with a focus on continuous improvement and control effectiveness To be successful as a Risk Manager - Global Network Services, you should have experience with: Strong knowledge of technology risk domains, including cybersecurity, cloud, infrastructure, data, and operational resilience Working with recognised risk and control frameworks such as NIST, ISO 27001, COBIT, or SOC2 Evaluating and challenging technology safeguards across applications, networks, and cloud environments Identifying risks, assessing control effectiveness, and driving remediation through pragmatic, well governed approaches Some other highly valued skills may include: An understanding of technology architectures and system design, with the ability to assess inherent risk in large scale network environments The ability to communicate complex technical risk in a clear, business focused way and influence senior stakeholders Experience supporting regulatory requirements, audit preparation, and change risk assessment within a large, regulated environment A continuous improvement mindset, including the ability to identify process gaps and uplift risk and assurance practices You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology capabilities, as well as job specific technical expertise. This role will be based in Knutsford. Purpose of the role To support the Risk Function in delivering it's objective of safeguarding the bank's financial and operational stability by proactively identifying, assessing, mitigating, and monitoring risks across various business units and activities. Accountabilities Development of strategic direction for risk, including the implementation of up-to-date methodologies and processes. Management of the risk department, including oversight of risk colleagues and their performance, implementation of risk priorities and objectives, oversight of department efficiency and effectiveness. Relationship management of risk stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third-party services. Adherence to the Risk policy, standards and frameworks, and maintaining a robust control environment. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 04, 2026
Full time
Join us as a Risk Manager - Global Network Services to help strengthen technology risk oversight across Barclays' global network infrastructure and support the safe, compliant delivery of our Networks Modernisation strategy. You will join the Global Network Services team and own end to end technology risk and control activities across a broad range of network platforms and connectivity products. These include campus and branch networks, WAN / SD WAN, DIA, remote access, data centre, and core network services. The role supports consistent, well governed delivery by working closely with engineering and product teams across the organisation. Operating within the Product Operating Model, you will embed product centric risk management practices across the design, build, and run lifecycle. You will partner with Production Network Engineering and Network Product Design & Engineering teams to support change delivery, challenge risk decisions where required, and ensure transformation is delivered in a resilient, secure, and compliant manner. This role carries accountability for: End to end risk identification, control design, assurance, and remediation Change risk evaluation for complex network transformations Regulatory compliance, audit readiness, and evidence quality across network services Defining and maintaining risk and control metrics, with a focus on continuous improvement and control effectiveness To be successful as a Risk Manager - Global Network Services, you should have experience with: Strong knowledge of technology risk domains, including cybersecurity, cloud, infrastructure, data, and operational resilience Working with recognised risk and control frameworks such as NIST, ISO 27001, COBIT, or SOC2 Evaluating and challenging technology safeguards across applications, networks, and cloud environments Identifying risks, assessing control effectiveness, and driving remediation through pragmatic, well governed approaches Some other highly valued skills may include: An understanding of technology architectures and system design, with the ability to assess inherent risk in large scale network environments The ability to communicate complex technical risk in a clear, business focused way and influence senior stakeholders Experience supporting regulatory requirements, audit preparation, and change risk assessment within a large, regulated environment A continuous improvement mindset, including the ability to identify process gaps and uplift risk and assurance practices You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology capabilities, as well as job specific technical expertise. This role will be based in Knutsford. Purpose of the role To support the Risk Function in delivering it's objective of safeguarding the bank's financial and operational stability by proactively identifying, assessing, mitigating, and monitoring risks across various business units and activities. Accountabilities Development of strategic direction for risk, including the implementation of up-to-date methodologies and processes. Management of the risk department, including oversight of risk colleagues and their performance, implementation of risk priorities and objectives, oversight of department efficiency and effectiveness. Relationship management of risk stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third-party services. Adherence to the Risk policy, standards and frameworks, and maintaining a robust control environment. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do We are seeking a Senior Solution Architect - SAP to lead the design, delivery, and technical roadmap of large-scale ERP transformations. The ideal candidate will have deep and broad expertise across multiple SAP modules, strong integration architecture skills, and proven experience defining SAP target landscapes that align with business strategy. Key Responsibilities SAP Roadmaps : Define and own the SAP technical and solution strategy, including S/4HANA adoption and phased rollouts. Solution Architecture : Design SAP target landscapes using a lean ERP core integrated with satellite SAP solutions. Module Breadth : Lead architectural decisions spanning multiple LoBs (e.g., Manufacturing, Sales, Supply Chain, Asset Management, Finance). Integration Leadership : Architect SAP integrations using SAP BTP, Integration Suite, and middleware; oversee data migration strategies. Analytics & Data : Define SAP data architecture including master data governance, BW/4HANA, DataSphere, and SAC reporting. Quality & Standards : Ensure designs follow SAP and industry best practices, embedding performance, security, and maintainability. Client Advisory : Partner with programme leadership to align SAP solution direction with business outcomes. What You'll Bring 8+ years in SAP architecture and delivery. Previous or current consulting experience a must. Proven multi-module solution design experience. Expert in S/4HANA adoption strategies and integration architecture. Experience with master data governance and analytics platform design. SAP certifications in relevant architecture or module areas. History of leading solution design for multi-module, large-scale ERP transformations. Deep knowledge across SAP LoBs: Manufacturing, Sales, Finance, Supply Chain, etc. Integration expertise: SAP BTP, Integration Suite, middleware. Data architecture expertise: MDG, BW/4HANA, DataSphere, SAC reporting. Proven ability to define SAP target landscape & technical roadmap. Ability to advise senior business stakeholders on architecture strategy. Strong governance and quality assurance orientation. Skilled at translating technical design into business outcomes. Ability to work under pressure and willingness to travel to clients world-wide A university degree in a STEM-related field or business management; advanced degrees (MBA, MSc) are advantageous. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Feb 04, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do We are seeking a Senior Solution Architect - SAP to lead the design, delivery, and technical roadmap of large-scale ERP transformations. The ideal candidate will have deep and broad expertise across multiple SAP modules, strong integration architecture skills, and proven experience defining SAP target landscapes that align with business strategy. Key Responsibilities SAP Roadmaps : Define and own the SAP technical and solution strategy, including S/4HANA adoption and phased rollouts. Solution Architecture : Design SAP target landscapes using a lean ERP core integrated with satellite SAP solutions. Module Breadth : Lead architectural decisions spanning multiple LoBs (e.g., Manufacturing, Sales, Supply Chain, Asset Management, Finance). Integration Leadership : Architect SAP integrations using SAP BTP, Integration Suite, and middleware; oversee data migration strategies. Analytics & Data : Define SAP data architecture including master data governance, BW/4HANA, DataSphere, and SAC reporting. Quality & Standards : Ensure designs follow SAP and industry best practices, embedding performance, security, and maintainability. Client Advisory : Partner with programme leadership to align SAP solution direction with business outcomes. What You'll Bring 8+ years in SAP architecture and delivery. Previous or current consulting experience a must. Proven multi-module solution design experience. Expert in S/4HANA adoption strategies and integration architecture. Experience with master data governance and analytics platform design. SAP certifications in relevant architecture or module areas. History of leading solution design for multi-module, large-scale ERP transformations. Deep knowledge across SAP LoBs: Manufacturing, Sales, Finance, Supply Chain, etc. Integration expertise: SAP BTP, Integration Suite, middleware. Data architecture expertise: MDG, BW/4HANA, DataSphere, SAC reporting. Proven ability to define SAP target landscape & technical roadmap. Ability to advise senior business stakeholders on architecture strategy. Strong governance and quality assurance orientation. Skilled at translating technical design into business outcomes. Ability to work under pressure and willingness to travel to clients world-wide A university degree in a STEM-related field or business management; advanced degrees (MBA, MSc) are advantageous. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
A global financial services firm in London is seeking an experienced Enterprise Architect to support their newly established Enterprise Architecture office. This role involves collaborating with senior executives, overseeing the integration of governance processes, and ensuring that technology aligns with business needs. The ideal candidate has 15+ years in enterprise architecture, expert knowledge of architecture frameworks, and experience with enterprise management tools like LeanIX. This position offers significant opportunity for impact and is crucial in driving the organization's AI readiness.
Feb 04, 2026
Full time
A global financial services firm in London is seeking an experienced Enterprise Architect to support their newly established Enterprise Architecture office. This role involves collaborating with senior executives, overseeing the integration of governance processes, and ensuring that technology aligns with business needs. The ideal candidate has 15+ years in enterprise architecture, expert knowledge of architecture frameworks, and experience with enterprise management tools like LeanIX. This position offers significant opportunity for impact and is crucial in driving the organization's AI readiness.
Pre Sales Solutions Architect - Networking/Managed Services Salary £55-65k dep on exp + Bens This role could be a CCNP Enterprise cert Engineer looking to step into a customer facing tech pre sales role. Location:- Stockport area, Hybrid working 3 days office, 2 home. NTech is recruiting for a Mid Level Pre Sales Solutions Architect with strong Networking skills to work for a Leading Managed Services click apply for full job details
Feb 04, 2026
Full time
Pre Sales Solutions Architect - Networking/Managed Services Salary £55-65k dep on exp + Bens This role could be a CCNP Enterprise cert Engineer looking to step into a customer facing tech pre sales role. Location:- Stockport area, Hybrid working 3 days office, 2 home. NTech is recruiting for a Mid Level Pre Sales Solutions Architect with strong Networking skills to work for a Leading Managed Services click apply for full job details
SECURITY DOMAIN ARCHITECT Global Retailer Permanent Reading, UK (Hybrid) THE OPPORTUNITY Own enterprise security architecture vision, governance and roadmap at a leading fashion retailer. Strategic leadership role influencing multi-year security transformation across cloud, IAM, network and data protection click apply for full job details
Feb 04, 2026
Full time
SECURITY DOMAIN ARCHITECT Global Retailer Permanent Reading, UK (Hybrid) THE OPPORTUNITY Own enterprise security architecture vision, governance and roadmap at a leading fashion retailer. Strategic leadership role influencing multi-year security transformation across cloud, IAM, network and data protection click apply for full job details
End Date Monday 16 February 2026 Salary Range £72,702 - £80,780 Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share Job Description Summary . Job Description Job Title: Senior Solutions Architect Salary: £72,702 - £80,780 Location: Bristol, Edinburgh, Manchester, Leeds Hours: Full time Working Pattern: Our work style is hybrid, which involves spending at least two days per week currently at one of the above offices.Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. About this opportunity The purpose of the Senior Solution Architect is to design and communicate the technology solutions with an architectural significance that deliver our key outcomes or epics, They create the designs to meet our quality, resilience and technical objectives. They contribute to the definition of the solution architecture forward look.You'll help accelerate the delivery of business applications to our strategic cloud platforms, supporting and empowering our business to deliver the very best technical solutions quickly & safely.You'll be working alongside Lead Solution Architects and Engineering Teams bringing and expert knowledge of Infrastructure Architecture in order to design and deliver Hybrid Cloud solutions across our private and public cloud hosted environments to enable product delivery and transformation.We'll look to you to influence and promote collaboration across business platforms and labs on the solution delivery. Partnering with platform and business teams to you'll elaborate the solution and the infrastructure components, validating technology assumptions and helping make complex design decisions. Align to a business platform responsible for a banking product or service, where we influence their strategy and direction. Owning the hybrid cloud design and governance, driving resolution through iteration focussing on resilience, simplicity and with sustainability in mind. Turning requirements and specifications into hybrid cloud designs; shaping key design decisions and iterating ideas as you go. Providing consultancy and cost estimates, to ensure your business platform can budget accordingly and make informed strategic decisions. Using your experience of leading Suppliers, SMEs and Supply Lines to write work packages that are clear, understood and delivered on time. Support the wide function to enable the automation of key infrastructure blueprints and patterns. Taking a lead in all aspects of infrastructure throughout the delivery lifecycle, including: Working with Lead Solution Architects and Senior Solution Archtect to design and deliver hybrid cloud designs. Working with labs to formulate plans and understand costs for any technical delivery. Engaging suppliers and internal delivery teams to deliver in an agile manner. Coordinating build activities with internal or 3rd party service providers Collaborating with service owners to ensure systems are properly tested and supported following go-live What you'll need Experienced in the design/architecture of Hybrid Cloud solutions in an enterprise environment, e.g. IaaS, PaaS, SaaS, Middleware, Storage, Network and Databases. Experience of Public & Private Cloud Platforms, concepts and technologies including Azure, GCP and AWS. Integration Architecture across private and public cloud platforms. Skilled at producing quality concise design documentation. Hands-On experience of end-to-end project delivery, working with Agile delivery models including modern software development and deployment practices Understanding of building applications through containerised microservices-based architectures. Be able to provide technical leadership in a complex multi-vendor environment. The ability to communicate and collaborate complex technical concepts clearly to peers and leadership level colleagues. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups.We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Join our journey! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Feb 04, 2026
Full time
End Date Monday 16 February 2026 Salary Range £72,702 - £80,780 Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share Job Description Summary . Job Description Job Title: Senior Solutions Architect Salary: £72,702 - £80,780 Location: Bristol, Edinburgh, Manchester, Leeds Hours: Full time Working Pattern: Our work style is hybrid, which involves spending at least two days per week currently at one of the above offices.Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. About this opportunity The purpose of the Senior Solution Architect is to design and communicate the technology solutions with an architectural significance that deliver our key outcomes or epics, They create the designs to meet our quality, resilience and technical objectives. They contribute to the definition of the solution architecture forward look.You'll help accelerate the delivery of business applications to our strategic cloud platforms, supporting and empowering our business to deliver the very best technical solutions quickly & safely.You'll be working alongside Lead Solution Architects and Engineering Teams bringing and expert knowledge of Infrastructure Architecture in order to design and deliver Hybrid Cloud solutions across our private and public cloud hosted environments to enable product delivery and transformation.We'll look to you to influence and promote collaboration across business platforms and labs on the solution delivery. Partnering with platform and business teams to you'll elaborate the solution and the infrastructure components, validating technology assumptions and helping make complex design decisions. Align to a business platform responsible for a banking product or service, where we influence their strategy and direction. Owning the hybrid cloud design and governance, driving resolution through iteration focussing on resilience, simplicity and with sustainability in mind. Turning requirements and specifications into hybrid cloud designs; shaping key design decisions and iterating ideas as you go. Providing consultancy and cost estimates, to ensure your business platform can budget accordingly and make informed strategic decisions. Using your experience of leading Suppliers, SMEs and Supply Lines to write work packages that are clear, understood and delivered on time. Support the wide function to enable the automation of key infrastructure blueprints and patterns. Taking a lead in all aspects of infrastructure throughout the delivery lifecycle, including: Working with Lead Solution Architects and Senior Solution Archtect to design and deliver hybrid cloud designs. Working with labs to formulate plans and understand costs for any technical delivery. Engaging suppliers and internal delivery teams to deliver in an agile manner. Coordinating build activities with internal or 3rd party service providers Collaborating with service owners to ensure systems are properly tested and supported following go-live What you'll need Experienced in the design/architecture of Hybrid Cloud solutions in an enterprise environment, e.g. IaaS, PaaS, SaaS, Middleware, Storage, Network and Databases. Experience of Public & Private Cloud Platforms, concepts and technologies including Azure, GCP and AWS. Integration Architecture across private and public cloud platforms. Skilled at producing quality concise design documentation. Hands-On experience of end-to-end project delivery, working with Agile delivery models including modern software development and deployment practices Understanding of building applications through containerised microservices-based architectures. Be able to provide technical leadership in a complex multi-vendor environment. The ability to communicate and collaborate complex technical concepts clearly to peers and leadership level colleagues. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups.We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Join our journey! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers' needs. Responsibilities Build and foster executive level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5 10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring. Ability to travel to client sites as necessary. Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. What we offer Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two thirds of the Fortune 100, PagerDuty is essential for delivering always on digital experiences to modern businesses. PagerDuty is Great Place to Work certified , a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Equal Opportunity Employer PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E Verify employment verification program.
Feb 04, 2026
Full time
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers' needs. Responsibilities Build and foster executive level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5 10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring. Ability to travel to client sites as necessary. Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. What we offer Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two thirds of the Fortune 100, PagerDuty is essential for delivering always on digital experiences to modern businesses. PagerDuty is Great Place to Work certified , a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Equal Opportunity Employer PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E Verify employment verification program.
Capital One (Europe) Plc
Nottingham, Nottinghamshire
About the role As an HR Continuous Improvement Lead your mission is to create, support and sustain outstanding associate experiences that are customer centric and focus on ease of use and accessibility. You will continue to drive this work and seek to make improvements wherever needs arise to remove waste from our processes. Working in collaboration with the UK HR team, you will drive the UK HR tech agenda to support our mission to create better associate experiences and smoother employee lifecycle journeys. Additionally, you will continue to nurture relationships with our key stakeholders and maintain effective interaction models with our international tech and HR partners. The ideal candidate will be a self starter, who is able to deliver improvements for UK HR, identifying and owning opportunities with minimal supervision. What you'll bring Own, design, and deliver the Tech Roadmap for UK HR, primarily focussing on Workday and Salesforce improvements, but also Enterprise initiatives and automation exploration. Work with UK HRLT and the International Workday team to secure and manage budgets; identify priorities; and set timelines. Design and improve reporting and visibility of tech/experience and automation change/improvement opportunities. Monitor case drivers and quality assurance outputs with the UK HR team; proposing solutions through automation and process change. Deliver ongoing improvements to prevent cases and poor experiences that come to light through processing activities. Connect into Service Transformation work to ensure the team can deliver on strategies set by that agenda - such as Intranet development - seeking to reduce queries into the HR Shared Services; and any other experiential improvements required to the HR operations process touch points through the associate lifecycle. Support the HR Risk Office with data management processes and improvements. Work with US and Canada partners to explore non UK tech change benefits and ensure the UK is considered for inclusion. Manage annual benefits enrollment support required from our US Tech partners, e.g. Open Enrollment and cyclical system updates. Maintain and develop interaction models with US and UK tech partners and maintain relationships to ensure HR tech service and standards are maintained. Manage interaction with UK Tech - ensuring systems and architecture meet UK standards. Manage interaction with US Tech, monitoring change, driving prioritisation, and collaborating on intakes. Collaborate with Canada to understand local tech agendas and find opportunity to greater efficiencies and knowledge share. Support on larger tech projects where required. What we are looking for Previous experience: working knowledge in a similar continuous improvement role (HR understanding is highly desirable) Analytical skills: able to manipulate and interpret data, show insight, provide recommendations and progress change; Stakeholder management: able to establish effective relationships with UK and non-UK partners, and ensure the UK remains a key partner for Enterprise HR Tech; Excellent written and verbal communication skills: able to connect with differing audiences through effective comms across a mix of media and distill technical requirements into simple, easy to understand overviews; Technically savvy: able to interpret tech development information, architectural requirements, data management practices, etc. and how this plays into UK HR processes and improvements; Self starter: able to work independently and deliver improvements for UK HR, identifying and owning opportunities with minimal supervision; Effective stakeholder management: able to maintain relationships and utilise SME knowledge, as well as provide communications and reporting to meet the needs of all parties; Agility: able to switch tasks and reprioritise to meet the needs of the business; Effective Project Management skills: able to manage multiple projects and meet deadlines. Where and how you'll work This is a 12 month fixed term contract position and can be based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week between Monday and Thursday, with travel between the two locations encouraged. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Feb 04, 2026
Full time
About the role As an HR Continuous Improvement Lead your mission is to create, support and sustain outstanding associate experiences that are customer centric and focus on ease of use and accessibility. You will continue to drive this work and seek to make improvements wherever needs arise to remove waste from our processes. Working in collaboration with the UK HR team, you will drive the UK HR tech agenda to support our mission to create better associate experiences and smoother employee lifecycle journeys. Additionally, you will continue to nurture relationships with our key stakeholders and maintain effective interaction models with our international tech and HR partners. The ideal candidate will be a self starter, who is able to deliver improvements for UK HR, identifying and owning opportunities with minimal supervision. What you'll bring Own, design, and deliver the Tech Roadmap for UK HR, primarily focussing on Workday and Salesforce improvements, but also Enterprise initiatives and automation exploration. Work with UK HRLT and the International Workday team to secure and manage budgets; identify priorities; and set timelines. Design and improve reporting and visibility of tech/experience and automation change/improvement opportunities. Monitor case drivers and quality assurance outputs with the UK HR team; proposing solutions through automation and process change. Deliver ongoing improvements to prevent cases and poor experiences that come to light through processing activities. Connect into Service Transformation work to ensure the team can deliver on strategies set by that agenda - such as Intranet development - seeking to reduce queries into the HR Shared Services; and any other experiential improvements required to the HR operations process touch points through the associate lifecycle. Support the HR Risk Office with data management processes and improvements. Work with US and Canada partners to explore non UK tech change benefits and ensure the UK is considered for inclusion. Manage annual benefits enrollment support required from our US Tech partners, e.g. Open Enrollment and cyclical system updates. Maintain and develop interaction models with US and UK tech partners and maintain relationships to ensure HR tech service and standards are maintained. Manage interaction with UK Tech - ensuring systems and architecture meet UK standards. Manage interaction with US Tech, monitoring change, driving prioritisation, and collaborating on intakes. Collaborate with Canada to understand local tech agendas and find opportunity to greater efficiencies and knowledge share. Support on larger tech projects where required. What we are looking for Previous experience: working knowledge in a similar continuous improvement role (HR understanding is highly desirable) Analytical skills: able to manipulate and interpret data, show insight, provide recommendations and progress change; Stakeholder management: able to establish effective relationships with UK and non-UK partners, and ensure the UK remains a key partner for Enterprise HR Tech; Excellent written and verbal communication skills: able to connect with differing audiences through effective comms across a mix of media and distill technical requirements into simple, easy to understand overviews; Technically savvy: able to interpret tech development information, architectural requirements, data management practices, etc. and how this plays into UK HR processes and improvements; Self starter: able to work independently and deliver improvements for UK HR, identifying and owning opportunities with minimal supervision; Effective stakeholder management: able to maintain relationships and utilise SME knowledge, as well as provide communications and reporting to meet the needs of all parties; Agility: able to switch tasks and reprioritise to meet the needs of the business; Effective Project Management skills: able to manage multiple projects and meet deadlines. Where and how you'll work This is a 12 month fixed term contract position and can be based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week between Monday and Thursday, with travel between the two locations encouraged. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Business Intelligence Analyst (2 Year FTC) Ipswich, United Kingdom Fixed Term Contract Full Time On-site/Office based Weekly travel required Information at a Glance As part of Bouygues Construction's Public Works division, VSL International participates in the construction of major technical structures and guarantees their structural safety and durability: transport infrastructure (bridges, tunnels), industrial and energy production structures, and commercial buildings. VSL has four areas of expertise: Structural systems and technologies, Civil engineering, Foundations and soil engineering, Preservation, structural repairs, renovation and optimization of structures. VSL has 4,000 employees at 25 locations worldwide (Asia and Oceania, Middle East, Europe, Latin America, Canada). Project Sizewell C is the heart of the UK's clean energy revolution. This ground-breaking nuclear power plant project in Suffolk will deliver low-carbon electricity to millions of homes for decades. Backed by EDF and the UK Government, Sizewell C is a once-in-a-generation infrastructure programme, offering the opportunity to work on one of the largest and most complex ground engineering schemes in Europe. Position We are seeking a Business Intelligence (BI) Analyst to play a key role in gathering, analysing, and reporting data to support informed decision-making across the project. The BI Analyst will work closely with functional and portion leads from all partners to elicit reporting requirements and guide the development of BI systems, dashboards, and analytics. This role combines business analysis, technical data skills, and hands-on BI development, positioning VSL as a leader in digital reporting and insight-driven decision-making. This position is ideal for an experienced analyst ready to take ownership of reporting and analytics across multiple project areas, with a clear pathway toward senior BI or data management roles within VSL. Main Responsibilities Business Requirements & Analysis Engage with stakeholders to gather and document reporting requirements and business changes Understand business processes, KPIs, and strategic objectives Translate business needs into clear BI specifications and data models Facilitate workshops and discovery sessions to define metrics and success criteria Estimate and agree high-level timeframes for work completion Data Modelling & Transformation Analyse, validate, and clean data from multiple systems Map data fields to reporting outputs and define logic for KPIs and measures Develop robust data models for use in Power BI Collaborate with IT teams and data engineers to ensure high-quality data sources Data Visualisation & Reporting Design, develop, and maintain Power BI dashboards and reports Create visualisations that clearly communicate trends, patterns, and exceptions Build automated refresh schedules, row-level security, and governance standards Ensure reports meet accessibility and usability standards for end users Data Governance & Quality Monitor data quality, resolve discrepancies, and recommend improvements Comply with UK data protection and information governance requirements (including GDPR) Support the development of enterprise data dictionaries and BI standards Assist the business in creating User Acceptance Test cases aligned to requirements Stakeholder Engagement & Support Provide training, documentation, and guidance to help end users interpret BI outputs Present insights and findings to management and decision-makers Support adoption of self-service BI tools and change management Act as a point of contact throughout the lifecycle of BI implementations Continuous Improvement Identify opportunities for process improvement, automation, and optimisation Stay up to date with BI technologies, Power BI releases, and industry trends Contribute to BI roadmap planning and strategic initiatives Education Degree in Data Science, Computer Science, Business, Mathematics, or a related discipline preferred Microsoft Power BI certification and professional BI/analytics certifications desirable Experience Stakeholder management Experience in running Gap Analysis workshops Proven experience in BI, data analysis, or similar analytical role Strong hands-on experience with Power BI (data modelling, DAX, dashboards) SQL skills for data extraction and transformation Strong analytical skills and ability to interpret complex datasets Business requirements gathering and stakeholder engagement experience Understanding of data modelling principles and BI architecture Excellent communication skills, able to explain technical concepts to non-technical users Legal right to work in the UK. Willingness to be based in Ipswich at the Sizewell C site office. Interested? Apply now and let's build the great structures of tomorrow together!
Feb 04, 2026
Full time
Business Intelligence Analyst (2 Year FTC) Ipswich, United Kingdom Fixed Term Contract Full Time On-site/Office based Weekly travel required Information at a Glance As part of Bouygues Construction's Public Works division, VSL International participates in the construction of major technical structures and guarantees their structural safety and durability: transport infrastructure (bridges, tunnels), industrial and energy production structures, and commercial buildings. VSL has four areas of expertise: Structural systems and technologies, Civil engineering, Foundations and soil engineering, Preservation, structural repairs, renovation and optimization of structures. VSL has 4,000 employees at 25 locations worldwide (Asia and Oceania, Middle East, Europe, Latin America, Canada). Project Sizewell C is the heart of the UK's clean energy revolution. This ground-breaking nuclear power plant project in Suffolk will deliver low-carbon electricity to millions of homes for decades. Backed by EDF and the UK Government, Sizewell C is a once-in-a-generation infrastructure programme, offering the opportunity to work on one of the largest and most complex ground engineering schemes in Europe. Position We are seeking a Business Intelligence (BI) Analyst to play a key role in gathering, analysing, and reporting data to support informed decision-making across the project. The BI Analyst will work closely with functional and portion leads from all partners to elicit reporting requirements and guide the development of BI systems, dashboards, and analytics. This role combines business analysis, technical data skills, and hands-on BI development, positioning VSL as a leader in digital reporting and insight-driven decision-making. This position is ideal for an experienced analyst ready to take ownership of reporting and analytics across multiple project areas, with a clear pathway toward senior BI or data management roles within VSL. Main Responsibilities Business Requirements & Analysis Engage with stakeholders to gather and document reporting requirements and business changes Understand business processes, KPIs, and strategic objectives Translate business needs into clear BI specifications and data models Facilitate workshops and discovery sessions to define metrics and success criteria Estimate and agree high-level timeframes for work completion Data Modelling & Transformation Analyse, validate, and clean data from multiple systems Map data fields to reporting outputs and define logic for KPIs and measures Develop robust data models for use in Power BI Collaborate with IT teams and data engineers to ensure high-quality data sources Data Visualisation & Reporting Design, develop, and maintain Power BI dashboards and reports Create visualisations that clearly communicate trends, patterns, and exceptions Build automated refresh schedules, row-level security, and governance standards Ensure reports meet accessibility and usability standards for end users Data Governance & Quality Monitor data quality, resolve discrepancies, and recommend improvements Comply with UK data protection and information governance requirements (including GDPR) Support the development of enterprise data dictionaries and BI standards Assist the business in creating User Acceptance Test cases aligned to requirements Stakeholder Engagement & Support Provide training, documentation, and guidance to help end users interpret BI outputs Present insights and findings to management and decision-makers Support adoption of self-service BI tools and change management Act as a point of contact throughout the lifecycle of BI implementations Continuous Improvement Identify opportunities for process improvement, automation, and optimisation Stay up to date with BI technologies, Power BI releases, and industry trends Contribute to BI roadmap planning and strategic initiatives Education Degree in Data Science, Computer Science, Business, Mathematics, or a related discipline preferred Microsoft Power BI certification and professional BI/analytics certifications desirable Experience Stakeholder management Experience in running Gap Analysis workshops Proven experience in BI, data analysis, or similar analytical role Strong hands-on experience with Power BI (data modelling, DAX, dashboards) SQL skills for data extraction and transformation Strong analytical skills and ability to interpret complex datasets Business requirements gathering and stakeholder engagement experience Understanding of data modelling principles and BI architecture Excellent communication skills, able to explain technical concepts to non-technical users Legal right to work in the UK. Willingness to be based in Ipswich at the Sizewell C site office. Interested? Apply now and let's build the great structures of tomorrow together!
About the Role Grade Level (for internal use): 15 The S&P Enterprise Architecture office is a newly established capability that provides technology, system and data alignment, control, and insight across all divisions and corporate functions of S&P Global. The office is orientated around five strategic principles: A Single View of Enterprise Architecture - Develop and maintain a consolidated view of systems, data, and technology assets (current and future state) to support investment and integration decisions. Evolve Common Governance & Standards - Evolve and embed enterprise-level governance and standards building on existing TDOC and ARB processes. Enable Enterprise-Scale Data, AI, & Agentic Capabilities - Coordinate architecture for AI and agentic solutions to ensure responsible adoption and shared value across business units. Develop Architecture Capability and Community - Build an empowered network of architects across divisions and functions with shared ways of working, tools, architecture principles and frameworks. Deliver Measurable Business Alignment & Value - Enable Technology Value realization and demonstrate clear outcomes such as cost savings through reduced duplication, enhanced Productivity through improved time-to-market, and Efficiency through optimized investment. The office is newly formed as part of the company's strategy to more tightly align technology, business functions and data assets to accelerate AI readiness of the entire technology estate. The office has oversight of all aspects of technology: from IT and business systems through to product platforms. As part of this new office, multiple roles will be recruited across levels. Each role will be assigned to any of the 3 priority capabilities, with a possibility of role rotation, to enable a well-rounded team: Strategy and Program: To set overall direction and interact with key initiatives across S&P, driving synergy and efficiency optimization including strategy and transformation roadmap for future state EA artifacts Governance and Community : To run and embed governance and activate the architecture community through ARBs, TDAs, and other related processes. Establishing cohesive definitions and effective ways of working, including aligning the Divisions towards the standards of the future state EA artifacts Assets and Tooling : To own architecture tool(s) and drive transparent documentation of multiple architectural assets and best practices, including the implementation and ownership of future state EA artifacts. The Impact: As an Enterprise Architect, you will report to the S&P Global Head of Enterprise Architecture and will be part of the newly formed S&P EA office. You will support 150 architects across the Divisions, driving alignment between technical solutions and business needs, fostering a culture of innovation, and overseeing the seamless integration of governance processes to support scalable and unified technology, data and product outcomes throughout S&P Global. Responsibilities and Impact: Support the development, maintenance, and governance of enterprise-wide architectures across business, capability, information, technical, and solution domains. Collaborate with senior executives to define the enterprise architecture vision and strategy. Translate business and digital strategies into actionable transformation roadmaps and architecture frameworks. Guide and govern the delivery of architecture guidance to project teams and establish architectural direction for key strategic initiatives across the Divisions. Develop architectural approach & principles and manage large-scale transformation programs. Design strategy and oversee the transformation to future state EA standards, artifacts and tools across the enterprise. Support the architecture across major domains: business, application, data, and infrastructure/technology (cloud, edge, streaming, SaaS/PaaS). Oversee the "as is" assessment, design target "to be" architecture, and build transition roadmap for the enterprise, that is compatible for next-gen technology advancement such as Agentic AI, Quantum Computing. Drive sustainable and responsible AI practices Define and drive the innovation strategy and process, ensuring new technology adoption, such as Generative AI, are leveraged effectively to generate measurable business value. Oversee EA implementation activities, ensuring measurable improvements in time-to-market, cost efficiency, and technology alignment. Drive alignment of acquisition/integration strategy (M&A) with architectural frameworks and standardized migration templates to ensure smooth architectural integration of new businesses, participating in due diligence as necessary. Required Skills, Experience, and Knowledge: As an Enterprise Architect: Expert knowledge of established architecture frameworks (e.g., TOGAF, Gartner or Zachman) and their application in driving enterprise-level standards and compliance. Demonstrated ability to influence and partner with senior Product, Technology, and Business leaders to align technology & architectural decisions with investment prioritization. Critically a focus on servant leadership, ensuring that EA is not perceived as an ivory tower practice. Deep expertise in one or more core architectural domains: Data Architecture, Cloud Platforms (AWS, Azure, or GCP), Microservices, or API-led architecture. Strategic partnership lens, with understanding of entire data & software lifecycle, to enable comprehensive support of Divisional needs. Significant, hands-on experience with major Enterprise Architecture management tools (e.g., LeanIX, Ardoq, Alfabet, or equivalent). Experience in media/information services or related domains is highly desirable (e.g., content delivery, subscription models, rights/licensing systems, real-time analytics, digital platforms). 15+ years of experience in enterprise architecture or related fields, demonstrating a strong track record of leading architectural initiatives and driving business value through technology alignment. Bachelor's degree in computer science, Information Systems, or related discipline; Master's or MBA is a plus. Relevant architecture certifications desirable. As the Strategy & Program team: Expertise in strategy formulation and large-scale Transformation execution (including cloud migration, platform consolidation, M&A integration). Proven experience translating complex business strategy priorities (e.g., cloud delivery, subscription models, Generative AI adoption) into tangible Transformation roadmaps, architectural guidelines and implementation plans. Proven track record of collaborating with CxOs and senior leadership to develop the "north star" vision & mission and support aligning technology strategy to the organization/business goals. Proven experience leading or facilitating the creation of governing principles to guide information, technology, and solution decision-making. Expertise in developing clear Points of View on technology, industry, and market trends, and determining their quantifiable potential impact on the enterprise. Advanced skill in leading the identification and analysis of enterprise business drivers to derive comprehensive BITS (business, information, technical, and solution) architecture requirements. Excellent communication, stakeholder management, networking and influencing skills at C level and globally distributed teams. Compensation/Benefits Information: (This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $220,656 to $325,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here () . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work . click apply for full job details
Feb 04, 2026
Full time
About the Role Grade Level (for internal use): 15 The S&P Enterprise Architecture office is a newly established capability that provides technology, system and data alignment, control, and insight across all divisions and corporate functions of S&P Global. The office is orientated around five strategic principles: A Single View of Enterprise Architecture - Develop and maintain a consolidated view of systems, data, and technology assets (current and future state) to support investment and integration decisions. Evolve Common Governance & Standards - Evolve and embed enterprise-level governance and standards building on existing TDOC and ARB processes. Enable Enterprise-Scale Data, AI, & Agentic Capabilities - Coordinate architecture for AI and agentic solutions to ensure responsible adoption and shared value across business units. Develop Architecture Capability and Community - Build an empowered network of architects across divisions and functions with shared ways of working, tools, architecture principles and frameworks. Deliver Measurable Business Alignment & Value - Enable Technology Value realization and demonstrate clear outcomes such as cost savings through reduced duplication, enhanced Productivity through improved time-to-market, and Efficiency through optimized investment. The office is newly formed as part of the company's strategy to more tightly align technology, business functions and data assets to accelerate AI readiness of the entire technology estate. The office has oversight of all aspects of technology: from IT and business systems through to product platforms. As part of this new office, multiple roles will be recruited across levels. Each role will be assigned to any of the 3 priority capabilities, with a possibility of role rotation, to enable a well-rounded team: Strategy and Program: To set overall direction and interact with key initiatives across S&P, driving synergy and efficiency optimization including strategy and transformation roadmap for future state EA artifacts Governance and Community : To run and embed governance and activate the architecture community through ARBs, TDAs, and other related processes. Establishing cohesive definitions and effective ways of working, including aligning the Divisions towards the standards of the future state EA artifacts Assets and Tooling : To own architecture tool(s) and drive transparent documentation of multiple architectural assets and best practices, including the implementation and ownership of future state EA artifacts. The Impact: As an Enterprise Architect, you will report to the S&P Global Head of Enterprise Architecture and will be part of the newly formed S&P EA office. You will support 150 architects across the Divisions, driving alignment between technical solutions and business needs, fostering a culture of innovation, and overseeing the seamless integration of governance processes to support scalable and unified technology, data and product outcomes throughout S&P Global. Responsibilities and Impact: Support the development, maintenance, and governance of enterprise-wide architectures across business, capability, information, technical, and solution domains. Collaborate with senior executives to define the enterprise architecture vision and strategy. Translate business and digital strategies into actionable transformation roadmaps and architecture frameworks. Guide and govern the delivery of architecture guidance to project teams and establish architectural direction for key strategic initiatives across the Divisions. Develop architectural approach & principles and manage large-scale transformation programs. Design strategy and oversee the transformation to future state EA standards, artifacts and tools across the enterprise. Support the architecture across major domains: business, application, data, and infrastructure/technology (cloud, edge, streaming, SaaS/PaaS). Oversee the "as is" assessment, design target "to be" architecture, and build transition roadmap for the enterprise, that is compatible for next-gen technology advancement such as Agentic AI, Quantum Computing. Drive sustainable and responsible AI practices Define and drive the innovation strategy and process, ensuring new technology adoption, such as Generative AI, are leveraged effectively to generate measurable business value. Oversee EA implementation activities, ensuring measurable improvements in time-to-market, cost efficiency, and technology alignment. Drive alignment of acquisition/integration strategy (M&A) with architectural frameworks and standardized migration templates to ensure smooth architectural integration of new businesses, participating in due diligence as necessary. Required Skills, Experience, and Knowledge: As an Enterprise Architect: Expert knowledge of established architecture frameworks (e.g., TOGAF, Gartner or Zachman) and their application in driving enterprise-level standards and compliance. Demonstrated ability to influence and partner with senior Product, Technology, and Business leaders to align technology & architectural decisions with investment prioritization. Critically a focus on servant leadership, ensuring that EA is not perceived as an ivory tower practice. Deep expertise in one or more core architectural domains: Data Architecture, Cloud Platforms (AWS, Azure, or GCP), Microservices, or API-led architecture. Strategic partnership lens, with understanding of entire data & software lifecycle, to enable comprehensive support of Divisional needs. Significant, hands-on experience with major Enterprise Architecture management tools (e.g., LeanIX, Ardoq, Alfabet, or equivalent). Experience in media/information services or related domains is highly desirable (e.g., content delivery, subscription models, rights/licensing systems, real-time analytics, digital platforms). 15+ years of experience in enterprise architecture or related fields, demonstrating a strong track record of leading architectural initiatives and driving business value through technology alignment. Bachelor's degree in computer science, Information Systems, or related discipline; Master's or MBA is a plus. Relevant architecture certifications desirable. As the Strategy & Program team: Expertise in strategy formulation and large-scale Transformation execution (including cloud migration, platform consolidation, M&A integration). Proven experience translating complex business strategy priorities (e.g., cloud delivery, subscription models, Generative AI adoption) into tangible Transformation roadmaps, architectural guidelines and implementation plans. Proven track record of collaborating with CxOs and senior leadership to develop the "north star" vision & mission and support aligning technology strategy to the organization/business goals. Proven experience leading or facilitating the creation of governing principles to guide information, technology, and solution decision-making. Expertise in developing clear Points of View on technology, industry, and market trends, and determining their quantifiable potential impact on the enterprise. Advanced skill in leading the identification and analysis of enterprise business drivers to derive comprehensive BITS (business, information, technical, and solution) architecture requirements. Excellent communication, stakeholder management, networking and influencing skills at C level and globally distributed teams. Compensation/Benefits Information: (This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $220,656 to $325,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here () . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work . click apply for full job details
Job title Enterprise Architect Ref 44101 Division Digital Location Hybrid - Clearwater Court - RG1 8DB Contract type Permanent Full/Part-time Full-time Salary Competitive salary up to £100,000 per annum depending on experience Closing date 13/02/2026 As an Enterprise Architect, you will be responsible for providing cohesive architectural direction across Thames Water's business and technology landscape. Working alongside Domain Architects and senior stakeholders, you will ensure alignment to a unified, value-chain-based enterprise architecture that supports strategic decision-making, regulatory compliance, and long-term digital transformation. This role acts as a critical link between business strategy, technology direction, and solution delivery, ensuring our architecture enables the safe, reliable, and sustainable delivery of water services to our 16 million customers. What you'll be doing as an Enterprise Architect Develop and maintain the Enterprise Architecture Vision and Roadmap for the OT domain, ensuring alignment with Thames Water's strategy, regulatory drivers, and digital transformation initiatives. Translate strategic business objectives into enterprise-wide architectural principles, standards, and blueprints. Partner with business leadership, Product Directors, and Digital teams to shape investment priorities and ensure cohesive architectural outcomes across domains. Lead and contribute to architecture governance, including architecture review boards, ensuring consistency, quality, and alignment to enterprise standards. Work collaboratively with Domain Architects to manage cross-domain dependencies, integration, and shared capabilities such as data, platforms, cyber security, and infrastructure. Define, maintain, and govern the enterprise architecture repository and models. Provide thought leadership on emerging technologies, including IoT, digital twins, AI, and cloud platforms, and their application to water utility operations and asset management. Support innovation initiatives by assessing enterprise-wide impact, scalability, and long-term value. Ensure architectural alignment with sustainability, resilience, and decarbonisation goals. Engage with senior business stakeholders, Digital teams, and external partners to ensure a whole-enterprise perspective is reflected in architectural decisions. Communicate complex architectural concepts clearly to both technical and non-technical audiences, acting as a trusted advisor to senior management. Mentor and support Domain Architects and solution teams in the application of enterprise architecture principles and standards. Drive the maturity of architecture practices, frameworks (e.g. TOGAF, SABSA), and tooling across the organisation. Champion collaboration and shared ownership of architecture across business and Digital functions. Base location - Hybrid - Clearwater Court, Reading. Working pattern - 36 hours Monday to Friday. What you should bring to the role Proven experience in enterprise or domain architecture within asset-intensive industries such as utilities, energy, infrastructure, or transport. Strong knowledge of water utility operations, including asset management, capital delivery processes, and operational resilience. Experience working in complex, regulated environments with an understanding of regulatory drivers such as Ofwat and DWI. Deep understanding of architecture domains - business, information, application, and technology - and how they integrate. Experience coordinating or leading multi-domain architecture across large organisations. Excellent communication and stakeholder management skills, with the ability to influence at senior levels. Hands on experience applying recognised architecture frameworks such as TOGAF and modelling approaches such as ArchiMate. Technical experience and skills Experience with SCADA environments and the integration of Operational Technology (OT) and IT estates. Understanding of OT security, identity and access management, and compliance frameworks such as the NIS Directive and CAF. Experience with asset management systems such as SAP ECC/PM, SAP SRP, Asset Investment Manager (AIM), or similar asset lifecycle platforms. Familiarity with capital delivery and project controls platforms, including tools such as Primavera. Experience with work management platforms used in water utilities, including SAP EAM and Salesforce, and their integration with asset systems. Knowledge of asset lifecycle management for treatment works, pumping stations, reservoirs, dams, water mains, sewers, and pipelines. Strong knowledge of data architecture, including governance, lineage, interoperability, and integration with BI platforms such as Power BI. Experience designing or operating Common Data Environments (CDEs) to support collaboration and a single source of truth for asset and operational data. Experience designing secure, resilient, and scalable cloud and hybrid architectures across platforms such as Azure, AWS, or Google Cloud, including associated security controls. Desirable qualifications and experience Experience supporting digital twin initiatives, data strategy development, or large-scale cloud transformation programmes. Professional certifications such as TOGAF, ITIL, CEng, or equivalent. Hands on experience with architecture modelling tools such as BizzDesign or similar. What's in it for you? Competitive salary up to £100,000 per annum depending on experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays). Performance-related pay plan directly linked to both company and individual performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of yourself and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Feb 04, 2026
Full time
Job title Enterprise Architect Ref 44101 Division Digital Location Hybrid - Clearwater Court - RG1 8DB Contract type Permanent Full/Part-time Full-time Salary Competitive salary up to £100,000 per annum depending on experience Closing date 13/02/2026 As an Enterprise Architect, you will be responsible for providing cohesive architectural direction across Thames Water's business and technology landscape. Working alongside Domain Architects and senior stakeholders, you will ensure alignment to a unified, value-chain-based enterprise architecture that supports strategic decision-making, regulatory compliance, and long-term digital transformation. This role acts as a critical link between business strategy, technology direction, and solution delivery, ensuring our architecture enables the safe, reliable, and sustainable delivery of water services to our 16 million customers. What you'll be doing as an Enterprise Architect Develop and maintain the Enterprise Architecture Vision and Roadmap for the OT domain, ensuring alignment with Thames Water's strategy, regulatory drivers, and digital transformation initiatives. Translate strategic business objectives into enterprise-wide architectural principles, standards, and blueprints. Partner with business leadership, Product Directors, and Digital teams to shape investment priorities and ensure cohesive architectural outcomes across domains. Lead and contribute to architecture governance, including architecture review boards, ensuring consistency, quality, and alignment to enterprise standards. Work collaboratively with Domain Architects to manage cross-domain dependencies, integration, and shared capabilities such as data, platforms, cyber security, and infrastructure. Define, maintain, and govern the enterprise architecture repository and models. Provide thought leadership on emerging technologies, including IoT, digital twins, AI, and cloud platforms, and their application to water utility operations and asset management. Support innovation initiatives by assessing enterprise-wide impact, scalability, and long-term value. Ensure architectural alignment with sustainability, resilience, and decarbonisation goals. Engage with senior business stakeholders, Digital teams, and external partners to ensure a whole-enterprise perspective is reflected in architectural decisions. Communicate complex architectural concepts clearly to both technical and non-technical audiences, acting as a trusted advisor to senior management. Mentor and support Domain Architects and solution teams in the application of enterprise architecture principles and standards. Drive the maturity of architecture practices, frameworks (e.g. TOGAF, SABSA), and tooling across the organisation. Champion collaboration and shared ownership of architecture across business and Digital functions. Base location - Hybrid - Clearwater Court, Reading. Working pattern - 36 hours Monday to Friday. What you should bring to the role Proven experience in enterprise or domain architecture within asset-intensive industries such as utilities, energy, infrastructure, or transport. Strong knowledge of water utility operations, including asset management, capital delivery processes, and operational resilience. Experience working in complex, regulated environments with an understanding of regulatory drivers such as Ofwat and DWI. Deep understanding of architecture domains - business, information, application, and technology - and how they integrate. Experience coordinating or leading multi-domain architecture across large organisations. Excellent communication and stakeholder management skills, with the ability to influence at senior levels. Hands on experience applying recognised architecture frameworks such as TOGAF and modelling approaches such as ArchiMate. Technical experience and skills Experience with SCADA environments and the integration of Operational Technology (OT) and IT estates. Understanding of OT security, identity and access management, and compliance frameworks such as the NIS Directive and CAF. Experience with asset management systems such as SAP ECC/PM, SAP SRP, Asset Investment Manager (AIM), or similar asset lifecycle platforms. Familiarity with capital delivery and project controls platforms, including tools such as Primavera. Experience with work management platforms used in water utilities, including SAP EAM and Salesforce, and their integration with asset systems. Knowledge of asset lifecycle management for treatment works, pumping stations, reservoirs, dams, water mains, sewers, and pipelines. Strong knowledge of data architecture, including governance, lineage, interoperability, and integration with BI platforms such as Power BI. Experience designing or operating Common Data Environments (CDEs) to support collaboration and a single source of truth for asset and operational data. Experience designing secure, resilient, and scalable cloud and hybrid architectures across platforms such as Azure, AWS, or Google Cloud, including associated security controls. Desirable qualifications and experience Experience supporting digital twin initiatives, data strategy development, or large-scale cloud transformation programmes. Professional certifications such as TOGAF, ITIL, CEng, or equivalent. Hands on experience with architecture modelling tools such as BizzDesign or similar. What's in it for you? Competitive salary up to £100,000 per annum depending on experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays). Performance-related pay plan directly linked to both company and individual performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of yourself and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Head of Business Architecture and Process page is loaded Head of Business Architecture and Processlocations: Londonposted on: Posted Todayjob requisition id: R-003112 Salary: £112,500 Closing date: Wednesday 11th February Contract type: Permanent Interview dates: W/C 16th February and W/C 23rd February The Wellcome Trust is a global charitable foundation. We improve health for everyone by funding science, leading policy and advocacy campaigns, and building partnerships.We plan to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health.These challenges need the bold science we support, but they won't be solved by science alone.We are now recruiting for a Head of Business Architecture and Process on a permanent contract. The ideal candidate will be an influential leader with deep expertise in enterprise architecture and operating model design who has the ability to drive improvement at all levels and ensure Wellcome is fit for the future.Reporting directly into the Chief Operating Officer you will lead our business architecture and process design agenda, overseeing organisational improvement initiatives, identifying interdependencies and ensuring alignment between strategy, structure, and operations in partnership with Organisational Planning and People TeamsThis is a unique opportunity to set up a new team and play a key role in ensuring we are set up to deliver our ambitious vision and mission.You can view the full job description on ourTo apply for this role please submit an up-to-date CV and answer 2 application questions to demonstrate that you meet the minimum requirements for the role. The minimum requirements of the role are: Significant experience leading large-scale improvement programmes in matrixed organisations with a global reach Track record of designing and implementing enterprise operating models Experience of delivering high-quality projects within tight deadlines Experience managing budgets and leading high-performing teamsYou can read more about the benefits we offer our employees on our Our Hybrid Way of Working We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best.At Wellcome we have a hybrid way of working which is 3 days in our Euston Road offices (Tuesday, Wednesday and Thursday) with the remaining 2 days working either remotely or in the office. Diversity and Inclusion is at the heart of everything we do Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair andinclusiveenvironment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includesmaking adjustmentsfor people who have a disability or long-term condition.Please visit our websitefor more information on adjustments and accessibility, or contact us . support researchers, we take on big health challenges, we campaign for better science, and we help everyone get involved with science and health research. Wellcome isn't just a supporter of great ideas, it's a great place to work. We offer excellent benefits and help our employees to develop in an open, respectful culture where differences are valued.
Feb 04, 2026
Full time
Head of Business Architecture and Process page is loaded Head of Business Architecture and Processlocations: Londonposted on: Posted Todayjob requisition id: R-003112 Salary: £112,500 Closing date: Wednesday 11th February Contract type: Permanent Interview dates: W/C 16th February and W/C 23rd February The Wellcome Trust is a global charitable foundation. We improve health for everyone by funding science, leading policy and advocacy campaigns, and building partnerships.We plan to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health.These challenges need the bold science we support, but they won't be solved by science alone.We are now recruiting for a Head of Business Architecture and Process on a permanent contract. The ideal candidate will be an influential leader with deep expertise in enterprise architecture and operating model design who has the ability to drive improvement at all levels and ensure Wellcome is fit for the future.Reporting directly into the Chief Operating Officer you will lead our business architecture and process design agenda, overseeing organisational improvement initiatives, identifying interdependencies and ensuring alignment between strategy, structure, and operations in partnership with Organisational Planning and People TeamsThis is a unique opportunity to set up a new team and play a key role in ensuring we are set up to deliver our ambitious vision and mission.You can view the full job description on ourTo apply for this role please submit an up-to-date CV and answer 2 application questions to demonstrate that you meet the minimum requirements for the role. The minimum requirements of the role are: Significant experience leading large-scale improvement programmes in matrixed organisations with a global reach Track record of designing and implementing enterprise operating models Experience of delivering high-quality projects within tight deadlines Experience managing budgets and leading high-performing teamsYou can read more about the benefits we offer our employees on our Our Hybrid Way of Working We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best.At Wellcome we have a hybrid way of working which is 3 days in our Euston Road offices (Tuesday, Wednesday and Thursday) with the remaining 2 days working either remotely or in the office. Diversity and Inclusion is at the heart of everything we do Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair andinclusiveenvironment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includesmaking adjustmentsfor people who have a disability or long-term condition.Please visit our websitefor more information on adjustments and accessibility, or contact us . support researchers, we take on big health challenges, we campaign for better science, and we help everyone get involved with science and health research. Wellcome isn't just a supporter of great ideas, it's a great place to work. We offer excellent benefits and help our employees to develop in an open, respectful culture where differences are valued.
Coeo is a Microsoft-exclusive Data & AI consultancy with deep expertise across the Microsoft data ecosystem. We help organizations solve challenges using data strategy, engineering, AI, analytics, visualization, and fully managed services. We're trusted by leading brands and organizations to design and deliver outcomes that focus on their customers, empower their people, improve operations, and drive innovation. Our work has earned us multiple Microsoft Advanced Specializations - including AI & Machine Learning, Analytics, and Infra & Database Migration - as well as recognition as a Best Place to Work in both tech and career development. You'lljoin a supportive, high-performing team where you can shape your own path through certifications, impactful and wide-ranging client projects, or developingnew solutionsfrom the ground up. Ifyou'dlike a behind-the-scenes view of life at Coeo, check out our "In a Week ," "In a Month ," and "In a Year " new starter blogs. Job Summary The Managing Principal Consultant leads strategic consulting engagements and oversees high-performing teams to deliver value-driven solutions for clients. This role combines client relationship management, business development, and team leadership. The ideal candidate drives project success, mentors consultants, and ensures alignment with both client objectives and the firm's strategic goals. Key Responsibilities Consulting and Technical Leadership Take a leading role on our engagements working with all stakeholders to deliver success for our clients whilst maintaining a profitable outcome for Coeo. Ensure that you hit your own personal billable target as set by the company for time to time. Drive high-quality deliverables using recommended technologies and best practices combined with your expertise and prior knowledge of how to deliver similar projects. Where required support pre sales activities in collaboration with the Business Development team. Where required work with other colleagues to design, shape, plan and help price our engagements. Raise risks, issues and opportunities for improvement appropriately and proactively with internal team ensuring you are always approaching challenges with a solution orientated mindset. Contribute to the continued development of internal standards, processes, and service offerings to improve efficiency and consistency with an understanding that Coeo is a growing business and these processes and offerings will need to change over time. Maintain and support certifications and accreditations aligned with Coeo's strategic direction. Act as a technical escalation point for consultants, ensuring client satisfaction and delivery quality. Provide strategic guidance to key clients and ensure their expectations are consistently met or exceeded. Mentor and support team members to foster skills development and delivery excellence. Be flexible and willing to travel to client sites across the UK and occasionally abroad, including overnight stays when required. Team and Operational Management Lead and manage a team of consultants, ensuring effective performance, motivation, and career development. Provide advice and guidance to staff members on how to develop their skills to ensure that they are able to be deployed on our engagements. Conduct regular one to ones, performance reviews, and support professional growth plans for team members as defined by our people team and the practice management. Work with the scheduling team to help identify the correct resources for projects based on skillsets, availability, and client needs. Collaborate with other practice leaders to support recruitment. Promote a positive team culture focused on empathy, collaboration, accountability, and continuous improvement. Champion knowledge sharing, training, and community building within the consulting practice. Technical Skills You'll need to have experience with some of the following and be able to learn new technologies or concepts quickly: Deep experience with Databricks on Microsoft Azure, including Delta Lake, Unity Catalog, Delta Live Tables, PySpark and Databricks SQL, alongside complementary services such as Azure Data Factory, Synapse Analytics, and Microsoft Fabric. Designing and implementing Lakehouse architectures in Databricks to unify data warehousing and data lake capabilities, enabling scalable analytics and governance. Building and orchestrating Databricks notebooks, Delta Live Tables, Databricks Jobs and integration with Azure Data Factory for enterprise scale data ingestion and transformation. Proficiency in Python and PySpark for advanced data engineering, machine learning, and large scale distributed processing within Databricks. Hands on experience with Spark optimisations (Adaptive Query Execution, caching, partitioning, broadcast joins) to deliver performant solutions for big data workloads. Advanced knowledge of BI and visualisation tools such as Power BI, integrated with Databricks SQL endpoints for interactive reporting and dashboards. Strong understanding of statistical methods and ML frameworks (MLflow, scikit learn, TensorFlow) for predictive modelling, experiment tracking, and deployment within Databricks. Project Delivery Experience 7+ years of experience with Microsoft data technologies. 8+ years in Professional Services, client facing delivery roles. Deep knowledge of BI and data warehousing concepts. Solid experience with data modelling, data structures, and ETL processes. Excellent communication and stakeholder management skills. Comfortable explaining technical concepts to varied audiences. What Experience/Skills Do I Need? Proven ability to lead client engagements and internal teams to deliver successful outcomes. Commercial experience in pre sales, estimation, and scoping for SOWs. Strong client relationship skills, with a track record of high client satisfaction. Excellent communication and presentation skills, both verbal and written. Strategic mindset with operational decision making ability. Capable of influencing and guiding both clients and internal teams. Proactive in identifying new opportunities and resolving challenges. Benefits and Perks Hybrid working available, we have a lovely office in Thames Valley Park just outside Reading and expect our staff to attend at least once per month. Comprehensive benefits package including a healthcare scheme, Pension, Life Assurance and Income Protection. We care about your well being so have invested resources such as GP and other health services and training help to ensure you can be at your best with us. Very friendly, inclusive culture, with strong team spirit. Company growth and new projects means ongoing career progression options. Up to date technology, so collaboration has never been easier. Cutting edge technology projects - exciting goals ahead! Please Note You must have a UK passport or be able to live and work in the UK without employer sponsorship. You can also send your CV to Diversity and Inclusion Coeo is an equal opportunity employer which celebrates Diversity and has a commitment to inclusion. All applicants will be considered for employment with us without attention to age, race, colour, religion, sex or sexual orientation, gender identity, national origin and disability.
Feb 04, 2026
Full time
Coeo is a Microsoft-exclusive Data & AI consultancy with deep expertise across the Microsoft data ecosystem. We help organizations solve challenges using data strategy, engineering, AI, analytics, visualization, and fully managed services. We're trusted by leading brands and organizations to design and deliver outcomes that focus on their customers, empower their people, improve operations, and drive innovation. Our work has earned us multiple Microsoft Advanced Specializations - including AI & Machine Learning, Analytics, and Infra & Database Migration - as well as recognition as a Best Place to Work in both tech and career development. You'lljoin a supportive, high-performing team where you can shape your own path through certifications, impactful and wide-ranging client projects, or developingnew solutionsfrom the ground up. Ifyou'dlike a behind-the-scenes view of life at Coeo, check out our "In a Week ," "In a Month ," and "In a Year " new starter blogs. Job Summary The Managing Principal Consultant leads strategic consulting engagements and oversees high-performing teams to deliver value-driven solutions for clients. This role combines client relationship management, business development, and team leadership. The ideal candidate drives project success, mentors consultants, and ensures alignment with both client objectives and the firm's strategic goals. Key Responsibilities Consulting and Technical Leadership Take a leading role on our engagements working with all stakeholders to deliver success for our clients whilst maintaining a profitable outcome for Coeo. Ensure that you hit your own personal billable target as set by the company for time to time. Drive high-quality deliverables using recommended technologies and best practices combined with your expertise and prior knowledge of how to deliver similar projects. Where required support pre sales activities in collaboration with the Business Development team. Where required work with other colleagues to design, shape, plan and help price our engagements. Raise risks, issues and opportunities for improvement appropriately and proactively with internal team ensuring you are always approaching challenges with a solution orientated mindset. Contribute to the continued development of internal standards, processes, and service offerings to improve efficiency and consistency with an understanding that Coeo is a growing business and these processes and offerings will need to change over time. Maintain and support certifications and accreditations aligned with Coeo's strategic direction. Act as a technical escalation point for consultants, ensuring client satisfaction and delivery quality. Provide strategic guidance to key clients and ensure their expectations are consistently met or exceeded. Mentor and support team members to foster skills development and delivery excellence. Be flexible and willing to travel to client sites across the UK and occasionally abroad, including overnight stays when required. Team and Operational Management Lead and manage a team of consultants, ensuring effective performance, motivation, and career development. Provide advice and guidance to staff members on how to develop their skills to ensure that they are able to be deployed on our engagements. Conduct regular one to ones, performance reviews, and support professional growth plans for team members as defined by our people team and the practice management. Work with the scheduling team to help identify the correct resources for projects based on skillsets, availability, and client needs. Collaborate with other practice leaders to support recruitment. Promote a positive team culture focused on empathy, collaboration, accountability, and continuous improvement. Champion knowledge sharing, training, and community building within the consulting practice. Technical Skills You'll need to have experience with some of the following and be able to learn new technologies or concepts quickly: Deep experience with Databricks on Microsoft Azure, including Delta Lake, Unity Catalog, Delta Live Tables, PySpark and Databricks SQL, alongside complementary services such as Azure Data Factory, Synapse Analytics, and Microsoft Fabric. Designing and implementing Lakehouse architectures in Databricks to unify data warehousing and data lake capabilities, enabling scalable analytics and governance. Building and orchestrating Databricks notebooks, Delta Live Tables, Databricks Jobs and integration with Azure Data Factory for enterprise scale data ingestion and transformation. Proficiency in Python and PySpark for advanced data engineering, machine learning, and large scale distributed processing within Databricks. Hands on experience with Spark optimisations (Adaptive Query Execution, caching, partitioning, broadcast joins) to deliver performant solutions for big data workloads. Advanced knowledge of BI and visualisation tools such as Power BI, integrated with Databricks SQL endpoints for interactive reporting and dashboards. Strong understanding of statistical methods and ML frameworks (MLflow, scikit learn, TensorFlow) for predictive modelling, experiment tracking, and deployment within Databricks. Project Delivery Experience 7+ years of experience with Microsoft data technologies. 8+ years in Professional Services, client facing delivery roles. Deep knowledge of BI and data warehousing concepts. Solid experience with data modelling, data structures, and ETL processes. Excellent communication and stakeholder management skills. Comfortable explaining technical concepts to varied audiences. What Experience/Skills Do I Need? Proven ability to lead client engagements and internal teams to deliver successful outcomes. Commercial experience in pre sales, estimation, and scoping for SOWs. Strong client relationship skills, with a track record of high client satisfaction. Excellent communication and presentation skills, both verbal and written. Strategic mindset with operational decision making ability. Capable of influencing and guiding both clients and internal teams. Proactive in identifying new opportunities and resolving challenges. Benefits and Perks Hybrid working available, we have a lovely office in Thames Valley Park just outside Reading and expect our staff to attend at least once per month. Comprehensive benefits package including a healthcare scheme, Pension, Life Assurance and Income Protection. We care about your well being so have invested resources such as GP and other health services and training help to ensure you can be at your best with us. Very friendly, inclusive culture, with strong team spirit. Company growth and new projects means ongoing career progression options. Up to date technology, so collaboration has never been easier. Cutting edge technology projects - exciting goals ahead! Please Note You must have a UK passport or be able to live and work in the UK without employer sponsorship. You can also send your CV to Diversity and Inclusion Coeo is an equal opportunity employer which celebrates Diversity and has a commitment to inclusion. All applicants will be considered for employment with us without attention to age, race, colour, religion, sex or sexual orientation, gender identity, national origin and disability.
Systems Engineer - Satellite Communications Portsmouth, UK 6 Month Inital Contract The Opportunity: Shape the Future of Secure Space-Based NetworksAn exceptional opportunity has arisen for a talented Systems Engineer to join our Lead Systems Engineers and Architects team within Defence & Space industry in Portsmouth, UK. This is your chance to directly contribute to the next generation of critical military satellite communications capability, including key future-looking programmes like the UK MOD's Skynet Enduring Capability and other vital Milsatcom initiatives. Our client has a proven track record, having delivered Milsatcom capability to the UK MOD from Skynet 4, through the successful Skynet 5 PFI, and currently delivering Skynet 6A on orbit. They are setting the standard for inter-satellite links, navigation, and space-based networks. Join us to be at the forefront of these exciting, engaged, and future-focused technologies. As a Systems Engineer, you will be pivotal in defining the technical backbone for our major programme bids. Your primary focus will be providing the System Architecture Definition across all three segments: Space, Control, and Ground. Your key contributions will include: 1. System Architecture & Design Leadership Defining the comprehensive Ground System level architectural design, including leading technical trade-offs. Working closely with Engineering Leads and Partners to define segment and associated sub-system architectures via integrated Working Groups. 2. Requirements Management Owning the end-to-end requirements lifecycle: capture and definition from high-level stakeholder needs down to sub-system specifications. Ensuring complete traceability and managing the Verification, Validation, and Test (VV&T) support activities. 3. Proposal & Governance Providing expert technical inputs for major proposals and bids. Acting as the Solution Lead for customer and internal governance reviews, informing stakeholders on progress and problem resolution. Contributing to Systems Engineering and project management inputs for planning, schedule, and cost activities. What We Are Looking For Qualifications: A University degree or equivalent in Electronic Engineering, Computer Science, Telecommunications, or a closely related discipline. Essential Experience & Knowledge: Proven experience in the design, integration, and roll-out of end-to-end digital telecommunications systems . (Experience with Milsatcom systems is highly desirable). Demonstrable experience covering the space, control, and ground segments using established methodologies (Waterfall or Agile). Experience in defining solutions within an Architectural Framework utilizing Model-Based Systems Engineering (MBSE) and appropriate tools (Enterprise Architect is desirable). Experience in technical engagement with external customers and internal partners. A solid working understanding of the key portfolios, including satellite platforms and payloads, satellite control, mission control, and network control. Robust presentation and technical writing skills. This is a great opportunity to join a team directly working on the next wave of space technologies.
Feb 04, 2026
Seasonal
Systems Engineer - Satellite Communications Portsmouth, UK 6 Month Inital Contract The Opportunity: Shape the Future of Secure Space-Based NetworksAn exceptional opportunity has arisen for a talented Systems Engineer to join our Lead Systems Engineers and Architects team within Defence & Space industry in Portsmouth, UK. This is your chance to directly contribute to the next generation of critical military satellite communications capability, including key future-looking programmes like the UK MOD's Skynet Enduring Capability and other vital Milsatcom initiatives. Our client has a proven track record, having delivered Milsatcom capability to the UK MOD from Skynet 4, through the successful Skynet 5 PFI, and currently delivering Skynet 6A on orbit. They are setting the standard for inter-satellite links, navigation, and space-based networks. Join us to be at the forefront of these exciting, engaged, and future-focused technologies. As a Systems Engineer, you will be pivotal in defining the technical backbone for our major programme bids. Your primary focus will be providing the System Architecture Definition across all three segments: Space, Control, and Ground. Your key contributions will include: 1. System Architecture & Design Leadership Defining the comprehensive Ground System level architectural design, including leading technical trade-offs. Working closely with Engineering Leads and Partners to define segment and associated sub-system architectures via integrated Working Groups. 2. Requirements Management Owning the end-to-end requirements lifecycle: capture and definition from high-level stakeholder needs down to sub-system specifications. Ensuring complete traceability and managing the Verification, Validation, and Test (VV&T) support activities. 3. Proposal & Governance Providing expert technical inputs for major proposals and bids. Acting as the Solution Lead for customer and internal governance reviews, informing stakeholders on progress and problem resolution. Contributing to Systems Engineering and project management inputs for planning, schedule, and cost activities. What We Are Looking For Qualifications: A University degree or equivalent in Electronic Engineering, Computer Science, Telecommunications, or a closely related discipline. Essential Experience & Knowledge: Proven experience in the design, integration, and roll-out of end-to-end digital telecommunications systems . (Experience with Milsatcom systems is highly desirable). Demonstrable experience covering the space, control, and ground segments using established methodologies (Waterfall or Agile). Experience in defining solutions within an Architectural Framework utilizing Model-Based Systems Engineering (MBSE) and appropriate tools (Enterprise Architect is desirable). Experience in technical engagement with external customers and internal partners. A solid working understanding of the key portfolios, including satellite platforms and payloads, satellite control, mission control, and network control. Robust presentation and technical writing skills. This is a great opportunity to join a team directly working on the next wave of space technologies.
Snr. Delivery Consultant (Migrations), AWS Professional Services Job ID: AWS EMEA SARL (UK Branch) As a Senior Migration Consultant, you will work with customers and partners, guiding them through planning, preparing and delivery of complex transformation and migration projects based on varying customer needs. You will contribute to build and maintain strong stakeholder relationship with C-level executives to shape their cloud migration and transformation roadmap. On a daily basis, you will work together with customers to assess their organizational readiness to perform the cloud adoption. You will help them to define goals, objectives and business outcomes. You will develop and align cloud vision together with relevant stakeholders to meet with those outcomes. You identify solutions that help a customer, partner, or an internal team overcome technical as well as organizational challenges. You will collaborate with Subject Matter Experts to support pre sales activities. Do you have experience delivering IT solutions in agile environment - plan, organize, and manage all phases of a project lifecycle to ensure successful delivery? Come build the future with us. Eligibility for UK Government Security Clearance is required for this role. Key job responsibilities You will work with customers and partners internalizing their context while using your business and technical skills to design solutions based on requirements and constraints. You will own and complete key tasks and deliverables, and collaborate with others to define and implement optimal, complete solutions based on stakeholders needs. You will work towards customer business outcomes, ensuring there is a strong connection between delivery activities and business objectives. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee led and company sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge sharing, mentorship and other career advancing resources here to help you develop into a better rounded professional. Work/Life Balance We value work life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications Experience implementing cloud services including migrations and modernization projects or similar Experience leading and managing migration and transformation programs Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers Experience working with Agile project management methodologies Preferred Qualifications Experience working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations Knowledge of AWS services Bachelor's degree or above in an advanced technical degree field Experience with architecting highly available systems that utilize load balancing, horizontal scalability and high availability Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Amazon accommodations page for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Feb 03, 2026
Full time
Snr. Delivery Consultant (Migrations), AWS Professional Services Job ID: AWS EMEA SARL (UK Branch) As a Senior Migration Consultant, you will work with customers and partners, guiding them through planning, preparing and delivery of complex transformation and migration projects based on varying customer needs. You will contribute to build and maintain strong stakeholder relationship with C-level executives to shape their cloud migration and transformation roadmap. On a daily basis, you will work together with customers to assess their organizational readiness to perform the cloud adoption. You will help them to define goals, objectives and business outcomes. You will develop and align cloud vision together with relevant stakeholders to meet with those outcomes. You identify solutions that help a customer, partner, or an internal team overcome technical as well as organizational challenges. You will collaborate with Subject Matter Experts to support pre sales activities. Do you have experience delivering IT solutions in agile environment - plan, organize, and manage all phases of a project lifecycle to ensure successful delivery? Come build the future with us. Eligibility for UK Government Security Clearance is required for this role. Key job responsibilities You will work with customers and partners internalizing their context while using your business and technical skills to design solutions based on requirements and constraints. You will own and complete key tasks and deliverables, and collaborate with others to define and implement optimal, complete solutions based on stakeholders needs. You will work towards customer business outcomes, ensuring there is a strong connection between delivery activities and business objectives. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee led and company sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge sharing, mentorship and other career advancing resources here to help you develop into a better rounded professional. Work/Life Balance We value work life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications Experience implementing cloud services including migrations and modernization projects or similar Experience leading and managing migration and transformation programs Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers Experience working with Agile project management methodologies Preferred Qualifications Experience working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations Knowledge of AWS services Bachelor's degree or above in an advanced technical degree field Experience with architecting highly available systems that utilize load balancing, horizontal scalability and high availability Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Amazon accommodations page for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
What you will be doing: As a Software Engineering Lead, you will lead technology delivery for one of OSB Group's Value Streams, acting as a senior engineering leader who co-owns architectural strategy and governance for your assigned Value Stream. There are 3 Software Engineering Lead positions: Lending, Savings and Enterprise Services You'll shape both local and enterprise-wide architecture in partnership with Technology leadership where you will align technology delivery with business strategy, customer needs, and regulatory obligations, translating intent into robust, scalable, and resilient solutions. Operating through a virtual squad model with Value Stream Product Owners, you will lead engineers without direct line management, enabling flow of value while maintaining stability, quality, security, and operational resilience. Your responsibilities will include Leading and influencing multiple engineering squads through strategic technical leadership, owning Value Stream architectural direction and engineering standards, and contributing to enterprise Architectural Roadmaps while remaining sufficiently hands-on to make informed architectural and technical decisions Co-owning and executing the Value Stream roadmap, including architectural roadmaps and decisions, in collaboration with Technology leadership, ensuring secure, predictable, high-quality delivery aligned to strategic objectives Owning the end-to-end business and technology outcomes for your Value Stream, spanning change, run, and continuous improvement Leading and making delivery and architectural decisions, shaping Value Stream direction and ensuring alignment with enterprise architectural strategy Delivering within the cost envelope in partnership with your Value Stream Product Owner and Delivery Lead Translating business intent into clear, actionable technical direction in close partnership with Product Owners and Delivery Leads Support the management of technology stability, performance, security, and risk, escalating material issues through agreed governance forums Drive continuous improvement of engineering practices, delivery flow, and technical quality in collaboration with Chapter Leads and Delivery Leads Coaching, mentoring, and developing senior engineers and technical leaders within virtual squads What's in it for you? We offer a competitive base salary depending on experience from £130,000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 40% 30 days annual leave plus bank holidays Car allowance of £7,500 Contributory pension (8% employer 5% employee) Life Assurance (4x salary) plus Group Income Protection Access to Private Medical Insurance and Medical Cash Plan Please use this link to see the fantastic benefits available at OSB: OSB Careers About us: At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace. Do you have the skills? We are looking for talented individuals who have the experience and knowledge set out below: Demonstrated experience as an architectural leader with responsibility for shaping technical strategy and governance in complex, regulated organisations preferably within banking or financial services Proven accountability for multiple squads delivering both change and run outcomes Experience owning and executing technology roadmaps aligned to business strategy Track record of partnering as a peer with senior Product, Operations, Risk, and Architecture leaders to define, own, and govern architectural strategy Deep understanding of modern engineering practices, cloud-native architectures, architectural frameworks and platform-based design Degree or equivalent experience in a relevant discipline Next steps: If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Still on the fence? Hear from our team or explore our process: OSB Careers Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational - inclusive any individual reasonable support required. We want to bring out the best in you! Diversity, Equity & Inclusion Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don't feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
Feb 03, 2026
Full time
What you will be doing: As a Software Engineering Lead, you will lead technology delivery for one of OSB Group's Value Streams, acting as a senior engineering leader who co-owns architectural strategy and governance for your assigned Value Stream. There are 3 Software Engineering Lead positions: Lending, Savings and Enterprise Services You'll shape both local and enterprise-wide architecture in partnership with Technology leadership where you will align technology delivery with business strategy, customer needs, and regulatory obligations, translating intent into robust, scalable, and resilient solutions. Operating through a virtual squad model with Value Stream Product Owners, you will lead engineers without direct line management, enabling flow of value while maintaining stability, quality, security, and operational resilience. Your responsibilities will include Leading and influencing multiple engineering squads through strategic technical leadership, owning Value Stream architectural direction and engineering standards, and contributing to enterprise Architectural Roadmaps while remaining sufficiently hands-on to make informed architectural and technical decisions Co-owning and executing the Value Stream roadmap, including architectural roadmaps and decisions, in collaboration with Technology leadership, ensuring secure, predictable, high-quality delivery aligned to strategic objectives Owning the end-to-end business and technology outcomes for your Value Stream, spanning change, run, and continuous improvement Leading and making delivery and architectural decisions, shaping Value Stream direction and ensuring alignment with enterprise architectural strategy Delivering within the cost envelope in partnership with your Value Stream Product Owner and Delivery Lead Translating business intent into clear, actionable technical direction in close partnership with Product Owners and Delivery Leads Support the management of technology stability, performance, security, and risk, escalating material issues through agreed governance forums Drive continuous improvement of engineering practices, delivery flow, and technical quality in collaboration with Chapter Leads and Delivery Leads Coaching, mentoring, and developing senior engineers and technical leaders within virtual squads What's in it for you? We offer a competitive base salary depending on experience from £130,000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 40% 30 days annual leave plus bank holidays Car allowance of £7,500 Contributory pension (8% employer 5% employee) Life Assurance (4x salary) plus Group Income Protection Access to Private Medical Insurance and Medical Cash Plan Please use this link to see the fantastic benefits available at OSB: OSB Careers About us: At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace. Do you have the skills? We are looking for talented individuals who have the experience and knowledge set out below: Demonstrated experience as an architectural leader with responsibility for shaping technical strategy and governance in complex, regulated organisations preferably within banking or financial services Proven accountability for multiple squads delivering both change and run outcomes Experience owning and executing technology roadmaps aligned to business strategy Track record of partnering as a peer with senior Product, Operations, Risk, and Architecture leaders to define, own, and govern architectural strategy Deep understanding of modern engineering practices, cloud-native architectures, architectural frameworks and platform-based design Degree or equivalent experience in a relevant discipline Next steps: If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Still on the fence? Hear from our team or explore our process: OSB Careers Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational - inclusive any individual reasonable support required. We want to bring out the best in you! Diversity, Equity & Inclusion Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don't feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
Principal Systems Engineer Location: Dorchester, Dorset, England Competetive Market Salary Package Includes: Career Development and Training Employee pension contribution is matched 1.5 times by TKMS Atlas to a maximum of 10.5% ER contribution 25 days holiday (increasing to 28 days after 5 years and 30 days after 10 years) Dental Cover and Employee Assistance Programme Flexible working patterns Relocation Package Purpose of role To provide senior technical leadership for systems engineering process, guidance and tool usage. To support the systems engineering team and wider business using Model Based Systems Engineering (MBSE) practices. Key Responsibilities Model Based Systems Engineering SQEP, providing guidance to systems engineering team and wider business MBSE users. Extensive experience using Enterprise Architect or similar software. Leading MBSE outsource activities using industry specialists. Support to delivering key system engineering processes across the product lifecycle. Working closely with the project teams including the System Design Authority, Engineering Manager and Systems Engineers. Using expertise and knowledge to make a strong contribution to bids and projects Representing TKMS Atlas UK internally and externally on systems engineering aspects Promoting the use of efficient and consistent systems engineering practices. Developing and implementing relevant tools and processes Supporting delivery of the engineering divisional strategy Key Skillset Systems Engineering Model Based Systems Engineering Practises In depth understanding of TKMS Atlas UKs engineering delivery project/bid requirements and challenges Experience in developing solutions to complex problems Experience in change and project / engineering management Additional information Due to the sensitive nature of the product all applicants must have worked within the Defence / Military industry within the last 12 months or be capable of obtaining Security Clearance (SC level minimum). SC clearance must be in place before the successful candidate can start.
Feb 03, 2026
Full time
Principal Systems Engineer Location: Dorchester, Dorset, England Competetive Market Salary Package Includes: Career Development and Training Employee pension contribution is matched 1.5 times by TKMS Atlas to a maximum of 10.5% ER contribution 25 days holiday (increasing to 28 days after 5 years and 30 days after 10 years) Dental Cover and Employee Assistance Programme Flexible working patterns Relocation Package Purpose of role To provide senior technical leadership for systems engineering process, guidance and tool usage. To support the systems engineering team and wider business using Model Based Systems Engineering (MBSE) practices. Key Responsibilities Model Based Systems Engineering SQEP, providing guidance to systems engineering team and wider business MBSE users. Extensive experience using Enterprise Architect or similar software. Leading MBSE outsource activities using industry specialists. Support to delivering key system engineering processes across the product lifecycle. Working closely with the project teams including the System Design Authority, Engineering Manager and Systems Engineers. Using expertise and knowledge to make a strong contribution to bids and projects Representing TKMS Atlas UK internally and externally on systems engineering aspects Promoting the use of efficient and consistent systems engineering practices. Developing and implementing relevant tools and processes Supporting delivery of the engineering divisional strategy Key Skillset Systems Engineering Model Based Systems Engineering Practises In depth understanding of TKMS Atlas UKs engineering delivery project/bid requirements and challenges Experience in developing solutions to complex problems Experience in change and project / engineering management Additional information Due to the sensitive nature of the product all applicants must have worked within the Defence / Military industry within the last 12 months or be capable of obtaining Security Clearance (SC level minimum). SC clearance must be in place before the successful candidate can start.
Overview PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. Responsibilities Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring Ability to travel to client sites as necessary Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for 9999 job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
Feb 03, 2026
Full time
Overview PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. Responsibilities Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring Ability to travel to client sites as necessary Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for 9999 job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
