JOB TITLE Security Customer Service Officer REPORTING TO Operations Manager LOCATION Gyle Shopping Centre, Edinburgh HOURS 42 hours per week, 4 on 4 off PAY RATE £13.54 per hour OVERVIEW AND PURPOSE Gyle Shopping Centre is one of Edinburgh's prestige retail outlets which benefits from easy commuting from Edinburgh city Centre and surrounding areas, it offers free parking and discounted benefits from certain retailers. As part of the ABM security team you will also benefit from full uniform with an annual refresh, access to Perk Box employee benefit scheme which includes discounted e vouchers for most retailers, including gyms, holidays and car rentals to name a few, it also offers an employee assistance programme which boosts 24/7 365 independent support for all colleagues. This position is for a Security & Customer Service Officer working 42 hours per week, 4 on 4 off shift pattern, with paid breaks at £12.70 per hour, we offer 20 days annual leave including public holidays. Online e learning is readily available which supports our comprehensive Learning & Development programmes offered to all ABM colleagues. Full training and induction programme for all colleagues with a one team approach - this is a fantastic opportunity to join our team. The Gyle Shopping Centre Security & Customer Service Officers are responsible for the safety and welfare of members of the public who visit the Centre to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience. They are also responsible for ensuring that assistance is afforded to all retailers and staff within Gyle in matters pertaining to the operation of their unit. In addition there are a number of duties which they perform throughout the 24 hour period that ensures the smooth running of the Centre. Although a shift forecast is in use you may be required to work overtime at short notice. This is regarded as an integral part of the job and if at all possible, notice will be given. Main Duties & Responsibilities Dealing with customer complaints. Assisting all members of the public when requested. Attending first aid incidents. Fire/bomb evacuation. Assisting retailers in all matters relating to shoplifters. Policing the customer and staff car parks. Dealing with lost/found children. Dealing with lost/found property. Assisting motorists within the car park (accidents, thefts etc). Fire testing of the retail unit's fire alarm systems. Monitoring the Centre fire alarm panel. Monitoring the Centre CCTV system. Reporting defects/spillages within the Centre and collect litter where necessary. Signing in of all visitors to the Centre Management. Operating and monitoring the Centre intruder alarm system. Radio operation and maintenance. Control of all contractors ensuring compliance with Centre Operational Policy. Control and issue of all Centre keys maintaining accuracy of all logs. Opening and closing the Centre. Carry out bank escorts. Police Liaison on community and criminal matters. Enforce the strict no smoking policy. Implement all emergency procedures when required. Patrol the mall areas of the Centre to prevent crime and unruly behaviour. Customer Service Desk Duties - e.g. hiring out equipment and issue Gyle Gift Cards. Carry out weekly check on retailer's compliance to the Fire Precautions Act 1971. Carry out weekly checks on any unoccupied unit. Carry out daily, weekly & monthly health and safety checks in the workplace and report faults. Comply with all Health & Safety policies and procedures. Check fire escapes, fire extinguishers and emergency lighting in the common areas. Carry out a daily check on the Centre Customer Service Vehicles including valet service. Ensure that all customer facilities in the Centre are clean and serviceable. Carry out Control answering telephones and personal enquiries at Reception. Person Specification Availability as and when required including evenings and weekends depending on shift patterns. Promote a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures. Have strong customer service skills. Ensure all health and safety procedures are applied in complying with legislation and company policy and procedure. Maintain critical standards for professionalism, service, speed and quality assurance. Adhere with new policies and procedures to ensure that a respectful workplace exists. Essential Sound communications skills. SIA License. CCTV License (Preferred). First Aid Qualification. Benefits 24/7 GP: Both you and your immediate family can speak to a UK based GP from the comfort of your own home. Mental Health support and Life Event Counseling. Get Fit Programme. Financial and legal support. Cycle to work scheme. Access Perks at Work - our innovative employee app where you can find perks, discounts, gift cards, cashback, and exclusive offers; access to resources and tools on topics ranging from family and life to health, money and work; support online chat or telephone service for urgent support in a crisis. ABOUT US ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Feb 05, 2026
Full time
JOB TITLE Security Customer Service Officer REPORTING TO Operations Manager LOCATION Gyle Shopping Centre, Edinburgh HOURS 42 hours per week, 4 on 4 off PAY RATE £13.54 per hour OVERVIEW AND PURPOSE Gyle Shopping Centre is one of Edinburgh's prestige retail outlets which benefits from easy commuting from Edinburgh city Centre and surrounding areas, it offers free parking and discounted benefits from certain retailers. As part of the ABM security team you will also benefit from full uniform with an annual refresh, access to Perk Box employee benefit scheme which includes discounted e vouchers for most retailers, including gyms, holidays and car rentals to name a few, it also offers an employee assistance programme which boosts 24/7 365 independent support for all colleagues. This position is for a Security & Customer Service Officer working 42 hours per week, 4 on 4 off shift pattern, with paid breaks at £12.70 per hour, we offer 20 days annual leave including public holidays. Online e learning is readily available which supports our comprehensive Learning & Development programmes offered to all ABM colleagues. Full training and induction programme for all colleagues with a one team approach - this is a fantastic opportunity to join our team. The Gyle Shopping Centre Security & Customer Service Officers are responsible for the safety and welfare of members of the public who visit the Centre to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience. They are also responsible for ensuring that assistance is afforded to all retailers and staff within Gyle in matters pertaining to the operation of their unit. In addition there are a number of duties which they perform throughout the 24 hour period that ensures the smooth running of the Centre. Although a shift forecast is in use you may be required to work overtime at short notice. This is regarded as an integral part of the job and if at all possible, notice will be given. Main Duties & Responsibilities Dealing with customer complaints. Assisting all members of the public when requested. Attending first aid incidents. Fire/bomb evacuation. Assisting retailers in all matters relating to shoplifters. Policing the customer and staff car parks. Dealing with lost/found children. Dealing with lost/found property. Assisting motorists within the car park (accidents, thefts etc). Fire testing of the retail unit's fire alarm systems. Monitoring the Centre fire alarm panel. Monitoring the Centre CCTV system. Reporting defects/spillages within the Centre and collect litter where necessary. Signing in of all visitors to the Centre Management. Operating and monitoring the Centre intruder alarm system. Radio operation and maintenance. Control of all contractors ensuring compliance with Centre Operational Policy. Control and issue of all Centre keys maintaining accuracy of all logs. Opening and closing the Centre. Carry out bank escorts. Police Liaison on community and criminal matters. Enforce the strict no smoking policy. Implement all emergency procedures when required. Patrol the mall areas of the Centre to prevent crime and unruly behaviour. Customer Service Desk Duties - e.g. hiring out equipment and issue Gyle Gift Cards. Carry out weekly check on retailer's compliance to the Fire Precautions Act 1971. Carry out weekly checks on any unoccupied unit. Carry out daily, weekly & monthly health and safety checks in the workplace and report faults. Comply with all Health & Safety policies and procedures. Check fire escapes, fire extinguishers and emergency lighting in the common areas. Carry out a daily check on the Centre Customer Service Vehicles including valet service. Ensure that all customer facilities in the Centre are clean and serviceable. Carry out Control answering telephones and personal enquiries at Reception. Person Specification Availability as and when required including evenings and weekends depending on shift patterns. Promote a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures. Have strong customer service skills. Ensure all health and safety procedures are applied in complying with legislation and company policy and procedure. Maintain critical standards for professionalism, service, speed and quality assurance. Adhere with new policies and procedures to ensure that a respectful workplace exists. Essential Sound communications skills. SIA License. CCTV License (Preferred). First Aid Qualification. Benefits 24/7 GP: Both you and your immediate family can speak to a UK based GP from the comfort of your own home. Mental Health support and Life Event Counseling. Get Fit Programme. Financial and legal support. Cycle to work scheme. Access Perks at Work - our innovative employee app where you can find perks, discounts, gift cards, cashback, and exclusive offers; access to resources and tools on topics ranging from family and life to health, money and work; support online chat or telephone service for urgent support in a crisis. ABOUT US ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Location Coventry, West Midlands (England), CV1 2WT : Manchester, North West England, M1 2WD : Sheffield, Yorkshire and the Humber, S1 2FJ About the job Job summary These are exciting times in the Department for Education. Our digital services have been migrated onto public cloud and we're on a journey of maturing our technology, and how we work, to take full advantage of cloud-native and network technologies. Our goal is to make our digital delivery faster, cheaper and more secure. Our diverse and inclusive culture in DfE reflects the society we live in - this helps us to achieve better outcomes for all our users. We typically work in Agile teams, so we can innovate and radically improve services that: raise education standards and provide the best start in life for children; support disadvantaged and vulnerable children and young people; and drive economic growth. We are looking for a Technical Architect that will work within the National Careers Service in a range of project and services. This role will focus on delivering current and new online services that meet business and user needs. You will work with user researchers, product managers, designers, business analysts, delivery managers and content specialists as part of a multi-disciplinary team to directly deliver better outcomes for users. Job description As a Senior Technical Architect, your main responsibilities will include: Defining, maintaining, and championing the technical strategy for a service or group of services - keeping up to date with the latest technologies and trends, whilst delivering working software early and often. Leading technical specialists in multiple projects and services, on problems that require broad architectural thinking. Defining how to build and operate user-centred, open-source web systems in an agile environment, to serve a variety of citizen and government needs. Being responsible for the technical design and development of services in your programme, including how they interact with their surroundings, and how they evolve over time. Challenging entrenched practices and influencing decision-makers, looking for deeper underlying problems to solve, and larger opportunities for digital transformation. Communicating the vision for government services to developers and non-developers alike, working in multi-disciplinary teams that bring policy and delivery together. Playing an active role in the DfE architecture community, where you will share knowledge of tools and techniques, as well as joining related communities of practice and events where appropriate, such as product, user research, design, platforms, security, etc. Helping to build a diverse, inclusive culture across the technical architecture community. Working with colleagues and peers on profession-based activities (and cross-profession), such as defining standards and guidance around best practice. Person specification Essential Criteria Applications will be assessed against the following essential criteria: Assessed at application and both interview stages : Experience working and coaching in technical teams and delivering user-centred services in an agile environment. Experience working with cloud-first architectures and how to build applications that take advantage of the opportunities they offer. Experience of software development in either Ruby, .Net (or similar), and introducing modern software engineering practices, such as Test-Driven Development (TDD), continuous integration/development (CI/CD), automated deployment pipelines and version control with Git and DevOps. Assessed at application and second interview stage : The ability to work with technical and non-technical stakeholders to achieve agreement on technical plans. The ability to look beyond immediate technical problems and identify the wider implications. Practical knowledge at many levels of the web stack, from front-end code, down to infrastructure and networking. The following criteria are desirable . Applicant's evidence against these criteria will be used at interview in the event of a tie break situation, to make an informed decision: Experience using automated tests to continuously validate your work. Experience of mentoring and supporting colleagues in multi-disciplinary teams, one-to-one or in groups. Ability to work with stakeholders to produce effective strategies for technology choices, using the most appropriate languages, frameworks and tools to meet user and business needs.
Feb 05, 2026
Full time
Location Coventry, West Midlands (England), CV1 2WT : Manchester, North West England, M1 2WD : Sheffield, Yorkshire and the Humber, S1 2FJ About the job Job summary These are exciting times in the Department for Education. Our digital services have been migrated onto public cloud and we're on a journey of maturing our technology, and how we work, to take full advantage of cloud-native and network technologies. Our goal is to make our digital delivery faster, cheaper and more secure. Our diverse and inclusive culture in DfE reflects the society we live in - this helps us to achieve better outcomes for all our users. We typically work in Agile teams, so we can innovate and radically improve services that: raise education standards and provide the best start in life for children; support disadvantaged and vulnerable children and young people; and drive economic growth. We are looking for a Technical Architect that will work within the National Careers Service in a range of project and services. This role will focus on delivering current and new online services that meet business and user needs. You will work with user researchers, product managers, designers, business analysts, delivery managers and content specialists as part of a multi-disciplinary team to directly deliver better outcomes for users. Job description As a Senior Technical Architect, your main responsibilities will include: Defining, maintaining, and championing the technical strategy for a service or group of services - keeping up to date with the latest technologies and trends, whilst delivering working software early and often. Leading technical specialists in multiple projects and services, on problems that require broad architectural thinking. Defining how to build and operate user-centred, open-source web systems in an agile environment, to serve a variety of citizen and government needs. Being responsible for the technical design and development of services in your programme, including how they interact with their surroundings, and how they evolve over time. Challenging entrenched practices and influencing decision-makers, looking for deeper underlying problems to solve, and larger opportunities for digital transformation. Communicating the vision for government services to developers and non-developers alike, working in multi-disciplinary teams that bring policy and delivery together. Playing an active role in the DfE architecture community, where you will share knowledge of tools and techniques, as well as joining related communities of practice and events where appropriate, such as product, user research, design, platforms, security, etc. Helping to build a diverse, inclusive culture across the technical architecture community. Working with colleagues and peers on profession-based activities (and cross-profession), such as defining standards and guidance around best practice. Person specification Essential Criteria Applications will be assessed against the following essential criteria: Assessed at application and both interview stages : Experience working and coaching in technical teams and delivering user-centred services in an agile environment. Experience working with cloud-first architectures and how to build applications that take advantage of the opportunities they offer. Experience of software development in either Ruby, .Net (or similar), and introducing modern software engineering practices, such as Test-Driven Development (TDD), continuous integration/development (CI/CD), automated deployment pipelines and version control with Git and DevOps. Assessed at application and second interview stage : The ability to work with technical and non-technical stakeholders to achieve agreement on technical plans. The ability to look beyond immediate technical problems and identify the wider implications. Practical knowledge at many levels of the web stack, from front-end code, down to infrastructure and networking. The following criteria are desirable . Applicant's evidence against these criteria will be used at interview in the event of a tie break situation, to make an informed decision: Experience using automated tests to continuously validate your work. Experience of mentoring and supporting colleagues in multi-disciplinary teams, one-to-one or in groups. Ability to work with stakeholders to produce effective strategies for technology choices, using the most appropriate languages, frameworks and tools to meet user and business needs.
Technical Sales Manager Salary: £40,000 £65,000 (DOE) Global Role Hybrid Working Head Office Redditch An established, engineering led manufacturer is looking to appoint a Technical Sales Manager to help drive growth across global markets. This is a rare opportunity to join a small, close knit team where youll have real influence, direct access to senior leadership, and the freedom to run your o click apply for full job details
Feb 05, 2026
Full time
Technical Sales Manager Salary: £40,000 £65,000 (DOE) Global Role Hybrid Working Head Office Redditch An established, engineering led manufacturer is looking to appoint a Technical Sales Manager to help drive growth across global markets. This is a rare opportunity to join a small, close knit team where youll have real influence, direct access to senior leadership, and the freedom to run your o click apply for full job details
Location East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber The Role We're recruiting for a Senior Technical Architect here at Justice Digital , to be part of our warm and collaborative HM Prison & Probation Service. This role aligns against the senior architect role from the Government Digital and Data Framework Our Senior Technical Architects are responsible for assuring, designing, and delivering digital services. You will be working with developers, Site Reliability Engineers and security experts, user researchers, product managers, designers, delivery managers, and content specialists who share a vision for improving government through smarter use of technology. You will collaborate to develop our strategy, connect people and build trust with clear communication, and provide empathetic technical leadership across diverse product teams. Our Senior Technical Architects will work to understand our technology, our business, and our people (colleagues, stakeholders, and users of our services), and to create an ambitious and pragmatic vision for our teams, using their technical expertise to bring our challenges and opportunities into focus alongside the views of other professions in our leadership team. A Senior Technical Architect can see the big picture, understanding our complex technology landscape, and can clearly and effectively communicate that big picture by building trust, developing great relationships, and empathising with others. They provide mentoring and support to other architects and engineering leadership in their service area, and they have a good understanding of a broad range of technologies, with experience in both software engineering and commercial enterprise, as well as providing effective governance, both within our organisation, and across our suppliers. As a Senior Technical Architect, your days will be varied. For example, you might be creating diagrams and data flows for replacing a legacy service; working directly with developers to ensure their services are robust and secure; supporting a new delivery manager to introduce or improve ways of working; or liaising with engineering leadership to develop guardrails and patterns for use across the department. We are looking for people who will encourage open discussion and build the architecture community within the Ministry of Justice, particularly within His Majesty's Prisons and Probation Service Digital department and Office of the CTO. You should have a mindset for growth and learning, constantly looking for emerging technologies, tools and good practice. We are a flexible organisation, and we understand that people can't always work 5 days a week or might have responsibilities that sometimes clash with standard office hours. We work as flexibly as we can, including offering part time hours, so if in doubt please do get in touch. If you're the right candidate we will do our best to work around you. To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025 Key Responsibilities: Collaborate with the Lead Technical Architect to refine and progress technical vision for HMPPS Digital, develop our strategy and be accountable for our technology estate. Communicate about our technology across teams and professions, both within our Digital unit and across all parts of the Ministry of Justice; seeing the big picture and bringing it to all stakeholders. Collaborate and find agreement with senior stakeholders, providing both technical and non-technical direction and challenge, as well as pragmatic compromise to deliver value across your teams and the service area. Create structured analysis of technical concepts, providing insight for multi-disciplinary decision-making, whilst seeking opportunities to collaborate and develop patterns and guidelines for the Digital Unit. Guide and influence choices to align with strategy, and seek out opportunities for digital transformation, helping all understand the value of technical decisions. Engage with our portfolio, assurance, risk management, cyber, and information assurance leadership to ensure priorities, such as Secure by Design, are represented alongside those of the business and other digital teams. Advocate for a diverse, inclusive culture across the engineering community, growing awareness, inclusivity, and balance, including being a champion for increasing women and minorities in our workforce. Mentor, coach, line-manage, and help recruit more great technical architects and engineering leadership. If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! Our Tech Stack This is our tech, both strategic and legacy. You don't need to have experience with all of these, but we hope you see some familiar things. Modern strategic software built in Java/Kotlin, Typescript and Python Public GitHub repositories for our work Resilient infrastructure in the cloud (primarily AWS), containerisation and Kubernetes, using infrastructure as code (IaC) and platforms as a service (PaaS) Progressive software development practices such as Domain-Driven Design (DDD), test-driven development (TDD), continuous integration (CI) and continuous delivery (CD) A new multi-tier architecture, creating central data and business logic platforms to accelerate our product development and support our growing artificial intelligence product suite. Mac laptops for delivering our work Check out our tech-radar for more Does this sound like a role that meets your requirements? If this feels like an exciting challenge, something you are enthusiastic about, and you want to join our team please read on. Person Specification Essential Experience as a software engineer, cloud engineer, or software architect, delivering digital products into production environments. Has practical experience across multiple layers of a modern web architecture such as user interfaces, APIs, data stores, event driven components, or cloud native infrastructure. Has led or influenced technical decisions and can explain the factors they took into consideration and the outcome and impact on the organisation. Strong communication skills with experience of communicating complex technical subjects to a range of audiences, from developers and engineers to senior non-technical colleagues, using clear language, diagrams or prototypes. Has experience influencing stakeholders, building trust, negotiating, and persuade decision makers to achieve wider organisational goals. Has identified security risks emerging when operating in a public cloud environment and designed solutions that have mitigated for those risks. Has introduced or championed technical best practice within an organisation, which could include Continuous integration, continuous delivery, DevOps or Test-Driven development. Willingness to be assessed against the requirements for SC clearance We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy .
Feb 05, 2026
Full time
Location East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber The Role We're recruiting for a Senior Technical Architect here at Justice Digital , to be part of our warm and collaborative HM Prison & Probation Service. This role aligns against the senior architect role from the Government Digital and Data Framework Our Senior Technical Architects are responsible for assuring, designing, and delivering digital services. You will be working with developers, Site Reliability Engineers and security experts, user researchers, product managers, designers, delivery managers, and content specialists who share a vision for improving government through smarter use of technology. You will collaborate to develop our strategy, connect people and build trust with clear communication, and provide empathetic technical leadership across diverse product teams. Our Senior Technical Architects will work to understand our technology, our business, and our people (colleagues, stakeholders, and users of our services), and to create an ambitious and pragmatic vision for our teams, using their technical expertise to bring our challenges and opportunities into focus alongside the views of other professions in our leadership team. A Senior Technical Architect can see the big picture, understanding our complex technology landscape, and can clearly and effectively communicate that big picture by building trust, developing great relationships, and empathising with others. They provide mentoring and support to other architects and engineering leadership in their service area, and they have a good understanding of a broad range of technologies, with experience in both software engineering and commercial enterprise, as well as providing effective governance, both within our organisation, and across our suppliers. As a Senior Technical Architect, your days will be varied. For example, you might be creating diagrams and data flows for replacing a legacy service; working directly with developers to ensure their services are robust and secure; supporting a new delivery manager to introduce or improve ways of working; or liaising with engineering leadership to develop guardrails and patterns for use across the department. We are looking for people who will encourage open discussion and build the architecture community within the Ministry of Justice, particularly within His Majesty's Prisons and Probation Service Digital department and Office of the CTO. You should have a mindset for growth and learning, constantly looking for emerging technologies, tools and good practice. We are a flexible organisation, and we understand that people can't always work 5 days a week or might have responsibilities that sometimes clash with standard office hours. We work as flexibly as we can, including offering part time hours, so if in doubt please do get in touch. If you're the right candidate we will do our best to work around you. To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025 Key Responsibilities: Collaborate with the Lead Technical Architect to refine and progress technical vision for HMPPS Digital, develop our strategy and be accountable for our technology estate. Communicate about our technology across teams and professions, both within our Digital unit and across all parts of the Ministry of Justice; seeing the big picture and bringing it to all stakeholders. Collaborate and find agreement with senior stakeholders, providing both technical and non-technical direction and challenge, as well as pragmatic compromise to deliver value across your teams and the service area. Create structured analysis of technical concepts, providing insight for multi-disciplinary decision-making, whilst seeking opportunities to collaborate and develop patterns and guidelines for the Digital Unit. Guide and influence choices to align with strategy, and seek out opportunities for digital transformation, helping all understand the value of technical decisions. Engage with our portfolio, assurance, risk management, cyber, and information assurance leadership to ensure priorities, such as Secure by Design, are represented alongside those of the business and other digital teams. Advocate for a diverse, inclusive culture across the engineering community, growing awareness, inclusivity, and balance, including being a champion for increasing women and minorities in our workforce. Mentor, coach, line-manage, and help recruit more great technical architects and engineering leadership. If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! Our Tech Stack This is our tech, both strategic and legacy. You don't need to have experience with all of these, but we hope you see some familiar things. Modern strategic software built in Java/Kotlin, Typescript and Python Public GitHub repositories for our work Resilient infrastructure in the cloud (primarily AWS), containerisation and Kubernetes, using infrastructure as code (IaC) and platforms as a service (PaaS) Progressive software development practices such as Domain-Driven Design (DDD), test-driven development (TDD), continuous integration (CI) and continuous delivery (CD) A new multi-tier architecture, creating central data and business logic platforms to accelerate our product development and support our growing artificial intelligence product suite. Mac laptops for delivering our work Check out our tech-radar for more Does this sound like a role that meets your requirements? If this feels like an exciting challenge, something you are enthusiastic about, and you want to join our team please read on. Person Specification Essential Experience as a software engineer, cloud engineer, or software architect, delivering digital products into production environments. Has practical experience across multiple layers of a modern web architecture such as user interfaces, APIs, data stores, event driven components, or cloud native infrastructure. Has led or influenced technical decisions and can explain the factors they took into consideration and the outcome and impact on the organisation. Strong communication skills with experience of communicating complex technical subjects to a range of audiences, from developers and engineers to senior non-technical colleagues, using clear language, diagrams or prototypes. Has experience influencing stakeholders, building trust, negotiating, and persuade decision makers to achieve wider organisational goals. Has identified security risks emerging when operating in a public cloud environment and designed solutions that have mitigated for those risks. Has introduced or championed technical best practice within an organisation, which could include Continuous integration, continuous delivery, DevOps or Test-Driven development. Willingness to be assessed against the requirements for SC clearance We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy .
Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world's most complex industries. Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy. About Interu: We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu (interu.io ), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies. Designed for scalability, Interu supports an ever growing number of supply chains and organisations, with the flexibility to onboard other industries and products seamlessly. Overview We're looking for a Customer Success Manager, reporting to the Head of Customer Success, that will own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. You'll serve as the main point of contact, building strong relationships, managing day-to-day needs, driving renewals and generating expansion opportunities. With a balance of technical understanding and clear communication, you'll act as both a trusted partner to your clients and the internal voice of the customer. We're a small team located throughout Europe, however, this role will principally be located around our London team. When we're looking for new team members, we're not just looking for fantastic background experience; we are also looking for people that are mission-driven and that fit our ethos of being kind, curious and collaborative. Key responsibilities Customer Success: proactively develop strong relationships with client stakeholders (IT, Compliance, Sustainability Managers, C-level), conduct business reviews, deliver client success plans and use cases, drive user adoption and client satisfaction, maximise and demonstrate ongoing value from our solutions. Client onboarding: create and lead project plans managing all stages of the process to accelerate time-to-value (platform setup, data integration, user training and go live) Supplier onboarding: deliver training sessions and proactively engage with client suppliers to ensure consistent data collection, adoption and engagement from the clients' supply chain. Professional Services: deliver ad hoc tailored services that extend value beyond the core SaaS deliverables and subscription. User Support: ensure timely response and resolution of user queries by directly answering platform questions and escalating technical issues to the Engineering team. Reporting: provide accurate and timely reporting for all accounts in your portfolio, keeping the CRM up-to-date, flagging key activities and escalating risk. Product collaboration: gather and translate user feedback and suggestions to inform potential improvements and help the Product team drive the solution roadmap. Sales collaboration: closely work with the Sales team to position the Customer Success programme during pre Sales, ensure subscription renewal at all clients; and generate, elevate and help convert up sell and cross sell opportunities. Marketing collaboration: develop customer advocacy and participate in generating content to showcase client success (case studies, newsletter, blog posts ) Operations: as required, lead ad hoc internal projects to drive scalability and efficiency within the Customer Success function and/or across other functions (e.g. writing playbooks, deploying new tools, enhancing and documenting processes ) About you 4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space Proven track record of successfully coordinating multiple business critical projects at once and managing a portfolio of large global accounts with different entities Clear verbal and written communicator, English business fluency essential English and Dutch business fluency essential, German would be an added plus Excellent presentation skills, capable of commanding advanced discussions with the client's C Suite and other stakeholders in a confident, credible and engaging manner Good commercial acumen and customer first attitude Highly organised with great attention to detail Self motivated, proactive, pragmatic and curious about learning and solving problems Experience working with customer success and/or client engagement tools Team player, able to coordinate and build strong working relationships with all partner functions: Support, Sales, Product and Engineering Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact The opportunity to work remotely 3 days/week and 2 days/week from our London WeWork office A technical challenge on a project that can make a difference
Feb 05, 2026
Full time
Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world's most complex industries. Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy. About Interu: We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu (interu.io ), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies. Designed for scalability, Interu supports an ever growing number of supply chains and organisations, with the flexibility to onboard other industries and products seamlessly. Overview We're looking for a Customer Success Manager, reporting to the Head of Customer Success, that will own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. You'll serve as the main point of contact, building strong relationships, managing day-to-day needs, driving renewals and generating expansion opportunities. With a balance of technical understanding and clear communication, you'll act as both a trusted partner to your clients and the internal voice of the customer. We're a small team located throughout Europe, however, this role will principally be located around our London team. When we're looking for new team members, we're not just looking for fantastic background experience; we are also looking for people that are mission-driven and that fit our ethos of being kind, curious and collaborative. Key responsibilities Customer Success: proactively develop strong relationships with client stakeholders (IT, Compliance, Sustainability Managers, C-level), conduct business reviews, deliver client success plans and use cases, drive user adoption and client satisfaction, maximise and demonstrate ongoing value from our solutions. Client onboarding: create and lead project plans managing all stages of the process to accelerate time-to-value (platform setup, data integration, user training and go live) Supplier onboarding: deliver training sessions and proactively engage with client suppliers to ensure consistent data collection, adoption and engagement from the clients' supply chain. Professional Services: deliver ad hoc tailored services that extend value beyond the core SaaS deliverables and subscription. User Support: ensure timely response and resolution of user queries by directly answering platform questions and escalating technical issues to the Engineering team. Reporting: provide accurate and timely reporting for all accounts in your portfolio, keeping the CRM up-to-date, flagging key activities and escalating risk. Product collaboration: gather and translate user feedback and suggestions to inform potential improvements and help the Product team drive the solution roadmap. Sales collaboration: closely work with the Sales team to position the Customer Success programme during pre Sales, ensure subscription renewal at all clients; and generate, elevate and help convert up sell and cross sell opportunities. Marketing collaboration: develop customer advocacy and participate in generating content to showcase client success (case studies, newsletter, blog posts ) Operations: as required, lead ad hoc internal projects to drive scalability and efficiency within the Customer Success function and/or across other functions (e.g. writing playbooks, deploying new tools, enhancing and documenting processes ) About you 4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space Proven track record of successfully coordinating multiple business critical projects at once and managing a portfolio of large global accounts with different entities Clear verbal and written communicator, English business fluency essential English and Dutch business fluency essential, German would be an added plus Excellent presentation skills, capable of commanding advanced discussions with the client's C Suite and other stakeholders in a confident, credible and engaging manner Good commercial acumen and customer first attitude Highly organised with great attention to detail Self motivated, proactive, pragmatic and curious about learning and solving problems Experience working with customer success and/or client engagement tools Team player, able to coordinate and build strong working relationships with all partner functions: Support, Sales, Product and Engineering Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact The opportunity to work remotely 3 days/week and 2 days/week from our London WeWork office A technical challenge on a project that can make a difference
About the Role We're hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role-you are the long-term owner of the customer relationship, accountable for adoption, performance, and ongoing outcomes. Acting as an embedded partner, you will work directly with customer product, engineering, and operations teams to design, deploy, and continually optimize solutions on Nash's platform. This role sits within our Customer Success organization and blends strategic account leadership with hands on technical problem solving. You will drive adoption, reduce defects, improve operational performance, and ensure customers realize meaningful business impact. In short: you own the account, the results, and the success of the partnership. Responsibilities Own enterprise customer accounts end-to-end - act as the single point of accountability for adoption, performance, and growth. Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash's platform. Become a true Nash expert - understand platform capabilities and limitations as well as anyone in the company. Use your expertise to advise customers, guide integrations, and identify improvement opportunities. Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency. Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities. Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash's internal teams. Act as the internal advocate for your accounts, ensuring their priorities are represented across cross functional initiatives. Qualifications (Must Have) 5+ years in a customer facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar. Proven success owning enterprise customer relationships and driving adoption, performance, and growth. Strong technical fluency - comfortable with APIs, integrations, debugging workflows, and collaborating with engineering. Experience advising customer product/engineering leaders and translating technical concepts into business outcomes. Strong analytical and problem solving skills with the ability to diagnose root causes in complex systems. Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback. Excellent communication and executive presence skills. Nice to Have Experience in last mile logistics, supply chain, or complex B2B SaaS systems. Experience in high growth startups or enterprise retail environments. Familiarity with tooling such as Jira, API docs, observability platforms, or engineering workflows. Background in consultative roles involving both technical depth and commercial accountability. More about Nash.AI Nash is building the logistics infrastructure for the internet Last mile is a $500B industry powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes. We are working towards a mission of processing a double digit percentage of every physical last mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It's a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7 Ellen and Woolworths. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex Palantir, MIT) and has raised funding from top investors, including Y Combinator and a16z, to build the world's best logistics infrastructure platform. We are based in SF. What You'll Love About Us Early stage, well funded startup - directly impact the company and grow your career! Quarterly broader team on sites to bond with teammates Competitive compensation and opportunity for equity Flexible paid time off Health, dental, and vision insurance
Feb 05, 2026
Full time
About the Role We're hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role-you are the long-term owner of the customer relationship, accountable for adoption, performance, and ongoing outcomes. Acting as an embedded partner, you will work directly with customer product, engineering, and operations teams to design, deploy, and continually optimize solutions on Nash's platform. This role sits within our Customer Success organization and blends strategic account leadership with hands on technical problem solving. You will drive adoption, reduce defects, improve operational performance, and ensure customers realize meaningful business impact. In short: you own the account, the results, and the success of the partnership. Responsibilities Own enterprise customer accounts end-to-end - act as the single point of accountability for adoption, performance, and growth. Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash's platform. Become a true Nash expert - understand platform capabilities and limitations as well as anyone in the company. Use your expertise to advise customers, guide integrations, and identify improvement opportunities. Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency. Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities. Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash's internal teams. Act as the internal advocate for your accounts, ensuring their priorities are represented across cross functional initiatives. Qualifications (Must Have) 5+ years in a customer facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar. Proven success owning enterprise customer relationships and driving adoption, performance, and growth. Strong technical fluency - comfortable with APIs, integrations, debugging workflows, and collaborating with engineering. Experience advising customer product/engineering leaders and translating technical concepts into business outcomes. Strong analytical and problem solving skills with the ability to diagnose root causes in complex systems. Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback. Excellent communication and executive presence skills. Nice to Have Experience in last mile logistics, supply chain, or complex B2B SaaS systems. Experience in high growth startups or enterprise retail environments. Familiarity with tooling such as Jira, API docs, observability platforms, or engineering workflows. Background in consultative roles involving both technical depth and commercial accountability. More about Nash.AI Nash is building the logistics infrastructure for the internet Last mile is a $500B industry powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes. We are working towards a mission of processing a double digit percentage of every physical last mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It's a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7 Ellen and Woolworths. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex Palantir, MIT) and has raised funding from top investors, including Y Combinator and a16z, to build the world's best logistics infrastructure platform. We are based in SF. What You'll Love About Us Early stage, well funded startup - directly impact the company and grow your career! Quarterly broader team on sites to bond with teammates Competitive compensation and opportunity for equity Flexible paid time off Health, dental, and vision insurance
Job Title: Field Service Supervisor (GAC) Water Treatment / Environmental Services Location: UK field-based North West (regular travel; some overnights) Salary: £50,000 - £60,000 + Bonus Overview We re expanding our GAC field services team and hiring a hands-on Field Service Supervisor to lead technicians delivering granular activated carbon (GAC) filter changeouts, bulk carbon transfers, installations/removals, start-ups, inspections, and repairs. You ll plan daily work, uphold safety (Confined Space, RAMS, permits), ensure quality and customer satisfaction, and stay practically involved on complex jobs. What you ll do Schedule and lead crews for GAC carbon transfers and filter services across client sites Conduct saturated carbon measurements and maintain accurate site databases Act as day-to-day escalation point for customers, forwarders, and subcontractors Enforce safety: toolbox talks, permit control, near-miss reporting, corrective actions Keep service equipment (hydroejectors, hoses, couplings) in top condition; initiate spares Collaborate with the Transport/Warehouse Manager on tanker fleet readiness and routing Drive continuous improvement in methods, tooling, and turnaround times What you ll bring Proven field service experience in GAC/water treatment/environmental services Strong hands-on capability in installations, changeouts, and fault-finding Confined Space, First Aid at Work, FLT (or willingness to refresh) Customer-facing confidence, clear communication, solid IT skills (Excel/service systems) Flexibility to travel and stay away when needed; full UK driving licence Nice to have IOSH/NEBOSH; experience coordinating tankers/forwarders; knowledge of reactivation cycles Why join Lead a capable team, make a visible impact on service delivery, safety, and customer outcomes, and develop towards Operations Management with structured support and training.
Feb 05, 2026
Full time
Job Title: Field Service Supervisor (GAC) Water Treatment / Environmental Services Location: UK field-based North West (regular travel; some overnights) Salary: £50,000 - £60,000 + Bonus Overview We re expanding our GAC field services team and hiring a hands-on Field Service Supervisor to lead technicians delivering granular activated carbon (GAC) filter changeouts, bulk carbon transfers, installations/removals, start-ups, inspections, and repairs. You ll plan daily work, uphold safety (Confined Space, RAMS, permits), ensure quality and customer satisfaction, and stay practically involved on complex jobs. What you ll do Schedule and lead crews for GAC carbon transfers and filter services across client sites Conduct saturated carbon measurements and maintain accurate site databases Act as day-to-day escalation point for customers, forwarders, and subcontractors Enforce safety: toolbox talks, permit control, near-miss reporting, corrective actions Keep service equipment (hydroejectors, hoses, couplings) in top condition; initiate spares Collaborate with the Transport/Warehouse Manager on tanker fleet readiness and routing Drive continuous improvement in methods, tooling, and turnaround times What you ll bring Proven field service experience in GAC/water treatment/environmental services Strong hands-on capability in installations, changeouts, and fault-finding Confined Space, First Aid at Work, FLT (or willingness to refresh) Customer-facing confidence, clear communication, solid IT skills (Excel/service systems) Flexibility to travel and stay away when needed; full UK driving licence Nice to have IOSH/NEBOSH; experience coordinating tankers/forwarders; knowledge of reactivation cycles Why join Lead a capable team, make a visible impact on service delivery, safety, and customer outcomes, and develop towards Operations Management with structured support and training.
Senior Adoption Software EngineerBarclays Bank PLCChesterJoin us as a Senior Adoption Software Engineer at Barclays, where you will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business alongside writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs through solutions and realising these through rapid prototyping and proof of concepts using Java, BDD testing concepts and Public Cloud (AWS). To be successful in this role you should have: Strong experience with Permissions and Profiles where policy as code is used to define a set of permission roles, whilst also using other security model paradigms such as Relationship Based Access Control (ReBAC), Attribute Based Access Control (ABAC), alongside Role Based Access Control (RBAC). Expertise with Java, BDD testing concepts and Public Cloud (AWS) An understanding in authorisation and authentication technologies such as Policy as Code, IAM, IAM solutions Some other highly desirable skills include: A willingness to constructively disrupt and challenge the norm Strong relationship building skills, patience and resilience to change current thinking and working practices Ability to translate technical concepts and solutions to both non-technical and technical teams without losing the detail Experience with Ping solutions (PingGateway, PingAM, PingIDM, PingDS) You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of our Glasgow, or Knutsford, office. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 05, 2026
Full time
Senior Adoption Software EngineerBarclays Bank PLCChesterJoin us as a Senior Adoption Software Engineer at Barclays, where you will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business alongside writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs through solutions and realising these through rapid prototyping and proof of concepts using Java, BDD testing concepts and Public Cloud (AWS). To be successful in this role you should have: Strong experience with Permissions and Profiles where policy as code is used to define a set of permission roles, whilst also using other security model paradigms such as Relationship Based Access Control (ReBAC), Attribute Based Access Control (ABAC), alongside Role Based Access Control (RBAC). Expertise with Java, BDD testing concepts and Public Cloud (AWS) An understanding in authorisation and authentication technologies such as Policy as Code, IAM, IAM solutions Some other highly desirable skills include: A willingness to constructively disrupt and challenge the norm Strong relationship building skills, patience and resilience to change current thinking and working practices Ability to translate technical concepts and solutions to both non-technical and technical teams without losing the detail Experience with Ping solutions (PingGateway, PingAM, PingIDM, PingDS) You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of our Glasgow, or Knutsford, office. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Job Description Overview Shape the future of our cities and environments .Are you a Civil Water EngineerAre you ready to take up a vital role in some of the UK's most exciting and innovativeJoin and take a leading role in shaping the future of our cities and environments.We are looking for an energetic and experienced Principle Civil Water Engineer to join our team within the Design & Advanced Technology (D&AT) Practice of . You'll be part of a talented, multi-disciplinary team delivering cutting edge, iconic projects to our Water market clients - clients such as Thames Water, Anglian Water, South East Water, Southern Water, as well as other regional water authorities.As a key member of our team, you'll play a vital role in delivering transformational programmes for critical UK infrastructure, with opportunities to work on landmark engineering projects both domestically and internationally. We're committed to providing industry-leading solutions throughout the project lifecycle, adding value through client-side and construction-phase support.Become part of a team where every voice matters, and together we can tackle our clients' toughest challenges. We foster a diverse and inclusive environment where world-class talent thrives without boundaries. For us, collaboration isn't a buzzword. We value the different perspectives our people bring and recognise everyone for their contributions equally.We also know that different people have different priorities, which is why we're here to support you with whatever you need.We offer hybrid working which involves 3 days per week being office/site based. This position is based in our London, Epsom, Peterborough or Cambridge offices. Your roleAs a Principal Civil Water Engineer in the D&AT practice, the successful candidate would have the following responsibilities: Coordinate or manage a team of Civil Water engineers for delivery of technical design work on complex multi-disciplinary projects following relevant national and project specific design codes and standards, and to high-quality levels in areas such as hydraulics, wastewater and clean water infrastructure, water reuse, and pipelines. Responsible for producing and reviewing technical deliverables such as design reports, drawings, calculations, and scopes of work with defined scope. Provide technical input into project design deliverables for Civil Water aspects of complex multi-disciplinary projects and work with the project management team to successfully manage time and budgets to key project milestones and programmes. Collaborate with client, operational, project, or service activities within your immediate team and other related AtkinsRéalis teams. Provide mentorship to less experienced colleagues and help to grow the Civil Water Engineering capabilities within the local team. Work independently with minimal technical guidance. Exercise personal judgement to solve difficult problems where appropriate and provide guidance to junior team members. Provide technical support for bid proposals. Work closely with a multi-disciplinary team in the UK and overseas to deliver integrated design solutions. Adhere to quality assurance standards in design including check and review of your own work as well as others. About you A degree in Civil Engineering or equivalent. Chartered or Incorporated Civil Engineer. Proven experience in coordinating or managing a Civil Water engineering design delivery team for a design consultancy included within a multi-disciplinary environment. Proven experience in collaborating with Contractors and the ability and knowledge to deliver across the full project lifecycle. Takes a broad perspective to identify innovative solutions to design problems. Requires strong knowledge and practical experience in risk assessment, quality control, design management and collaboration with key disciplines involved in water infrastructure design and delivery, for example MEICA, structures, and geotechnics. Practical knowledge of current design codes and standards as well as industry best practices, including CDM regulations, Eurocodes, regulatory bodies, water utility standards, NEC. Ability to work independently with minimal technical guidance. Proficiency in applicable analytical software and related tools such as AutoCAD, Civil3D, Revit, CDEs, ArcGIS, MS Suite, Power BI. Experience in the Water market is preferred. Demonstrates strong communication skills, with the ability to convey technical concepts clearly and effectively within diverse multi-disciplinary teams. A proactive, highly motivated mindset with a collaborative approach to drive teamwork and share success across projects. Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
Feb 05, 2026
Full time
Job Description Overview Shape the future of our cities and environments .Are you a Civil Water EngineerAre you ready to take up a vital role in some of the UK's most exciting and innovativeJoin and take a leading role in shaping the future of our cities and environments.We are looking for an energetic and experienced Principle Civil Water Engineer to join our team within the Design & Advanced Technology (D&AT) Practice of . You'll be part of a talented, multi-disciplinary team delivering cutting edge, iconic projects to our Water market clients - clients such as Thames Water, Anglian Water, South East Water, Southern Water, as well as other regional water authorities.As a key member of our team, you'll play a vital role in delivering transformational programmes for critical UK infrastructure, with opportunities to work on landmark engineering projects both domestically and internationally. We're committed to providing industry-leading solutions throughout the project lifecycle, adding value through client-side and construction-phase support.Become part of a team where every voice matters, and together we can tackle our clients' toughest challenges. We foster a diverse and inclusive environment where world-class talent thrives without boundaries. For us, collaboration isn't a buzzword. We value the different perspectives our people bring and recognise everyone for their contributions equally.We also know that different people have different priorities, which is why we're here to support you with whatever you need.We offer hybrid working which involves 3 days per week being office/site based. This position is based in our London, Epsom, Peterborough or Cambridge offices. Your roleAs a Principal Civil Water Engineer in the D&AT practice, the successful candidate would have the following responsibilities: Coordinate or manage a team of Civil Water engineers for delivery of technical design work on complex multi-disciplinary projects following relevant national and project specific design codes and standards, and to high-quality levels in areas such as hydraulics, wastewater and clean water infrastructure, water reuse, and pipelines. Responsible for producing and reviewing technical deliverables such as design reports, drawings, calculations, and scopes of work with defined scope. Provide technical input into project design deliverables for Civil Water aspects of complex multi-disciplinary projects and work with the project management team to successfully manage time and budgets to key project milestones and programmes. Collaborate with client, operational, project, or service activities within your immediate team and other related AtkinsRéalis teams. Provide mentorship to less experienced colleagues and help to grow the Civil Water Engineering capabilities within the local team. Work independently with minimal technical guidance. Exercise personal judgement to solve difficult problems where appropriate and provide guidance to junior team members. Provide technical support for bid proposals. Work closely with a multi-disciplinary team in the UK and overseas to deliver integrated design solutions. Adhere to quality assurance standards in design including check and review of your own work as well as others. About you A degree in Civil Engineering or equivalent. Chartered or Incorporated Civil Engineer. Proven experience in coordinating or managing a Civil Water engineering design delivery team for a design consultancy included within a multi-disciplinary environment. Proven experience in collaborating with Contractors and the ability and knowledge to deliver across the full project lifecycle. Takes a broad perspective to identify innovative solutions to design problems. Requires strong knowledge and practical experience in risk assessment, quality control, design management and collaboration with key disciplines involved in water infrastructure design and delivery, for example MEICA, structures, and geotechnics. Practical knowledge of current design codes and standards as well as industry best practices, including CDM regulations, Eurocodes, regulatory bodies, water utility standards, NEC. Ability to work independently with minimal technical guidance. Proficiency in applicable analytical software and related tools such as AutoCAD, Civil3D, Revit, CDEs, ArcGIS, MS Suite, Power BI. Experience in the Water market is preferred. Demonstrates strong communication skills, with the ability to convey technical concepts clearly and effectively within diverse multi-disciplinary teams. A proactive, highly motivated mindset with a collaborative approach to drive teamwork and share success across projects. Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
Go back Manchester University NHS Foundation Trust WTWA Mechanical Estates Officer The closing date is 02 February 2026 The WTWA Estates Officer (Mechanical) has responsibility for Hard Facilities Management (FM) services and subcontracted services at Wythenshawe Hospital, Trafford Hospital, Withington Community Hospital, Altrincham Hospital (WTWA) and any other sites serviced by the WTWA Estates Team. s/he will be responsible for ensuring that all buildings, plant & infrastructure are maintained safely and cost effectively within agreed statutory requirements, in accordance with NHS and the Trust's policies and procedures. s/he will manage and monitor programmes of work, Compliance, Health & Safety (H&S) legislation and work with the Trust's Energy & Sustainability team to ensure efficient use of energy, power and utilities services. Main duties of the job Operational Maintenance Finance Management Energy & Utilities Management Health & Safety About us Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one. Job responsibilities To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below. Person Specification Qualifications City and Guilds Level 3 Engineering Maintenance / Building Services NVQ Level 3/ ONC in Engineering/ Building Services Evidence of Continuing Learning HNC and HND in relevant discipline Corporate membership of relevant professional body Suitable Building Contract Management Qualification Suitable Building Contract Management Qualification Experience Experience in managing multi-disciplined team A track record of successful management and control of Hard Facilities contracts Experience of budget management Evidence of acting as the lead in maintaining and managing engineering Compliance. Proven track record in providing contract appraisal Understanding of Property Leases, Rates etc. NHS experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Address WTWA - Wythenshawe, Trafford, Withington & Altrincham Estates & Facilities, 1st Floor International House, Ledson Road £31,049 to £37,796 a year per annum, pro rata Contract Permanent Working pattern Full-time Reference number 349-COR RL4 Job locations WTWA - Wythenshawe, Trafford, Withington & Altrincham Estates & Facilities, 1st Floor International House, Ledson Road
Feb 05, 2026
Full time
Go back Manchester University NHS Foundation Trust WTWA Mechanical Estates Officer The closing date is 02 February 2026 The WTWA Estates Officer (Mechanical) has responsibility for Hard Facilities Management (FM) services and subcontracted services at Wythenshawe Hospital, Trafford Hospital, Withington Community Hospital, Altrincham Hospital (WTWA) and any other sites serviced by the WTWA Estates Team. s/he will be responsible for ensuring that all buildings, plant & infrastructure are maintained safely and cost effectively within agreed statutory requirements, in accordance with NHS and the Trust's policies and procedures. s/he will manage and monitor programmes of work, Compliance, Health & Safety (H&S) legislation and work with the Trust's Energy & Sustainability team to ensure efficient use of energy, power and utilities services. Main duties of the job Operational Maintenance Finance Management Energy & Utilities Management Health & Safety About us Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one. Job responsibilities To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below. Person Specification Qualifications City and Guilds Level 3 Engineering Maintenance / Building Services NVQ Level 3/ ONC in Engineering/ Building Services Evidence of Continuing Learning HNC and HND in relevant discipline Corporate membership of relevant professional body Suitable Building Contract Management Qualification Suitable Building Contract Management Qualification Experience Experience in managing multi-disciplined team A track record of successful management and control of Hard Facilities contracts Experience of budget management Evidence of acting as the lead in maintaining and managing engineering Compliance. Proven track record in providing contract appraisal Understanding of Property Leases, Rates etc. NHS experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Address WTWA - Wythenshawe, Trafford, Withington & Altrincham Estates & Facilities, 1st Floor International House, Ledson Road £31,049 to £37,796 a year per annum, pro rata Contract Permanent Working pattern Full-time Reference number 349-COR RL4 Job locations WTWA - Wythenshawe, Trafford, Withington & Altrincham Estates & Facilities, 1st Floor International House, Ledson Road
Project Manager Scotland - Central, Northern and Highlands Permanent Competitive + Car/Car Allowance + Flexible Benefits Summary An opportunity has opened for a Project Manager, with in our SSE North Scotland business, to lead a number of projects installing and constructing electrical power distribution and transmission systems from 11kV to 132kV in a manner that delivers safe, profitable, timely, high workmanship quality and fit for purpose networks for the customer and which promotes the company in a positive light at all times. The successful candidate will provide the overall management of a number of diverse electrical network projects running concurrently. These may include the installation of ground mounted and structure mounted power system components, cable systems, switchgear, transformers, busbars, relay panels and associated equipment in substations operating at up to 33kv and occasionally 132KV. They will be responsible for the resourcing and management of small and large site teams, liaison with other Freedom Project Managers to secure resource and the interface with our client. Some time will be spent on site in various locations throughout the northern half of Scotland including all islands. Some of the key deliverables in this role will include: Reporting to the Operations Manager, the senior project manager will lead multiple project managers and teams and execute duties in a professional manner to build team and customer confidence and thereby contributing to the promotion of Projects Business growth. First line problem solver. Provide the leadership, drive, discipline, and support of the Project Managers and the teams through direction, guidance, advice, support, commitment, effort and dedication as required to direct reports, other team members and customers. To work within all set procedures and to ensure Health and Safety is the most important element in this regard. Undertake the site supervisor role when required, in accordance with the CDM regulations as required - this may include the control of Customer appointed contractors and/or company appointed sub contract labour. Efficiently execute the project management role on a number of projects running concurrently while managing their team of Project Managers. Oversee the tasks and task types allocated to others in a diligent manner in pursuit of effective project delivery. Appraise direct reports regularly in order to develop them, increase skill range, knowledge base and performance in the process. Resource control. Undertake the organisation, control and deployment of materials/equipment/labour resources for upcoming works on a range of projects running concurrently. Good commercial awareness and completion of valuations against a set scope Keep safe and maintain all company property issued, ensure it is routinely PAT or calibration tested and bring to the company's attention any items that are not of a serviceable nature in a timely manner. Production of as built records, test results, updated drawings and reports for projects. What we're looking for : HNC/Degree in Electrical Engineering (and / or time served) Good operational knowledge of electrical power distribution systems. Site safety passport and/or experience of working on CDM sites. SSSTS OR SMSTS is desirable, not essential Possession of SSE DNO authorisation to receive and cancel PTW (or alternative equivalent DNO authorisation i.e. SPEN, NPg, UKPN). The candidate must be based within Scotland though geographically that can be anywhere and must be able and prepared to travel within all of Scotland but particularly from Perth and above including all Islands. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Car/Car allowance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution 25 days holiday plus bank holidays Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Feb 05, 2026
Full time
Project Manager Scotland - Central, Northern and Highlands Permanent Competitive + Car/Car Allowance + Flexible Benefits Summary An opportunity has opened for a Project Manager, with in our SSE North Scotland business, to lead a number of projects installing and constructing electrical power distribution and transmission systems from 11kV to 132kV in a manner that delivers safe, profitable, timely, high workmanship quality and fit for purpose networks for the customer and which promotes the company in a positive light at all times. The successful candidate will provide the overall management of a number of diverse electrical network projects running concurrently. These may include the installation of ground mounted and structure mounted power system components, cable systems, switchgear, transformers, busbars, relay panels and associated equipment in substations operating at up to 33kv and occasionally 132KV. They will be responsible for the resourcing and management of small and large site teams, liaison with other Freedom Project Managers to secure resource and the interface with our client. Some time will be spent on site in various locations throughout the northern half of Scotland including all islands. Some of the key deliverables in this role will include: Reporting to the Operations Manager, the senior project manager will lead multiple project managers and teams and execute duties in a professional manner to build team and customer confidence and thereby contributing to the promotion of Projects Business growth. First line problem solver. Provide the leadership, drive, discipline, and support of the Project Managers and the teams through direction, guidance, advice, support, commitment, effort and dedication as required to direct reports, other team members and customers. To work within all set procedures and to ensure Health and Safety is the most important element in this regard. Undertake the site supervisor role when required, in accordance with the CDM regulations as required - this may include the control of Customer appointed contractors and/or company appointed sub contract labour. Efficiently execute the project management role on a number of projects running concurrently while managing their team of Project Managers. Oversee the tasks and task types allocated to others in a diligent manner in pursuit of effective project delivery. Appraise direct reports regularly in order to develop them, increase skill range, knowledge base and performance in the process. Resource control. Undertake the organisation, control and deployment of materials/equipment/labour resources for upcoming works on a range of projects running concurrently. Good commercial awareness and completion of valuations against a set scope Keep safe and maintain all company property issued, ensure it is routinely PAT or calibration tested and bring to the company's attention any items that are not of a serviceable nature in a timely manner. Production of as built records, test results, updated drawings and reports for projects. What we're looking for : HNC/Degree in Electrical Engineering (and / or time served) Good operational knowledge of electrical power distribution systems. Site safety passport and/or experience of working on CDM sites. SSSTS OR SMSTS is desirable, not essential Possession of SSE DNO authorisation to receive and cancel PTW (or alternative equivalent DNO authorisation i.e. SPEN, NPg, UKPN). The candidate must be based within Scotland though geographically that can be anywhere and must be able and prepared to travel within all of Scotland but particularly from Perth and above including all Islands. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Car/Car allowance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution 25 days holiday plus bank holidays Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Overview A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers in creating meaningful 'me time' moments, we're in the business of helping people thrive. Working in an ever-changing scale-up where things are messy and resources are limited isn't for everyone. If you thrive in environments with fixed processes, clearly separated teams, and low tolerance for challenge, then, if we're honest, we're probably not for you. But if you enjoy imposing structure, raising standards, and acting as the calm authority between business and complex technical systems, you'll likely love it here. The people you'll like to work with and the systems you'll enjoy untangling: Role As a Data Technical Delivery Manager, reporting to the Head of Customer Data and Technology your purpose will be to turn loosely defined business questions into high-quality, executable technical work across GTM Tech, Data Engineering, and Analytics. You'll own the single intake ("front door") for all data requests, ensuring every ticket is technically complete, correctly decomposed, and transparently tracked as it moves from CRM changes, through data pipelines, and into analytics and dashboards. Day to day, that means challenging requests like "I need a dashboard" and breaking them down into the real work underneath: Do we need a new Salesforce field or object change? Does the BigQuery pipeline need to be updated? Is the semantic layer ready for analysts to use? You'll act as the quality gatekeeper, returning unclear or under-defined tickets to stakeholders, protecting engineering focus, and ensuring delivery is predictable rather than reactive. Essentially, to ensure you succeed in this role you're going to need 5+ years' experience in technical delivery, data operations, or technical project management A strong working understanding of the end-to-end data lifecycle (Salesforce BigQuery analytics tools such as Looker) Advanced, hands-on experience with Jira, including workflow design, automation, and cross-project dependency tracking Proven experience running cross-functional Agile ceremonies (stand-ups, planning, backlog refinement) for technical teams Conversational-level English (spoken and written) - English is our company language and used for all business-wide communication It will also help you to have Experience working directly with Salesforce schemas, objects, and the downstream reporting impact of schema changes A background in environments where multiple technical teams depend on each other to deliver end-to-end outcomes Certifications such as PMP, Scrum Master, or Salesforce Administrator (or equivalent real-world experience) What success looks like in your first months Launching a single, standardised intake process for all data requests Creating clear dependency visibility so teams aren't blocked by unclear hand-offs Cleaning up and restructuring existing backlogs so only "delivery-ready" work remains Benefits Some of the benefits we offer are: This is a fully remote position. We take pride in being a globally distributed team. A generous holiday allowance of 26 days plus public holidays. Access to a global learning and development program, wellness benefits, and discounts across partner platforms. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more. Our Diversity and Inclusion Commitment We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. Kindly submit your application and CV in English to ensure it is successfully reviewed.
Feb 05, 2026
Full time
Overview A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers in creating meaningful 'me time' moments, we're in the business of helping people thrive. Working in an ever-changing scale-up where things are messy and resources are limited isn't for everyone. If you thrive in environments with fixed processes, clearly separated teams, and low tolerance for challenge, then, if we're honest, we're probably not for you. But if you enjoy imposing structure, raising standards, and acting as the calm authority between business and complex technical systems, you'll likely love it here. The people you'll like to work with and the systems you'll enjoy untangling: Role As a Data Technical Delivery Manager, reporting to the Head of Customer Data and Technology your purpose will be to turn loosely defined business questions into high-quality, executable technical work across GTM Tech, Data Engineering, and Analytics. You'll own the single intake ("front door") for all data requests, ensuring every ticket is technically complete, correctly decomposed, and transparently tracked as it moves from CRM changes, through data pipelines, and into analytics and dashboards. Day to day, that means challenging requests like "I need a dashboard" and breaking them down into the real work underneath: Do we need a new Salesforce field or object change? Does the BigQuery pipeline need to be updated? Is the semantic layer ready for analysts to use? You'll act as the quality gatekeeper, returning unclear or under-defined tickets to stakeholders, protecting engineering focus, and ensuring delivery is predictable rather than reactive. Essentially, to ensure you succeed in this role you're going to need 5+ years' experience in technical delivery, data operations, or technical project management A strong working understanding of the end-to-end data lifecycle (Salesforce BigQuery analytics tools such as Looker) Advanced, hands-on experience with Jira, including workflow design, automation, and cross-project dependency tracking Proven experience running cross-functional Agile ceremonies (stand-ups, planning, backlog refinement) for technical teams Conversational-level English (spoken and written) - English is our company language and used for all business-wide communication It will also help you to have Experience working directly with Salesforce schemas, objects, and the downstream reporting impact of schema changes A background in environments where multiple technical teams depend on each other to deliver end-to-end outcomes Certifications such as PMP, Scrum Master, or Salesforce Administrator (or equivalent real-world experience) What success looks like in your first months Launching a single, standardised intake process for all data requests Creating clear dependency visibility so teams aren't blocked by unclear hand-offs Cleaning up and restructuring existing backlogs so only "delivery-ready" work remains Benefits Some of the benefits we offer are: This is a fully remote position. We take pride in being a globally distributed team. A generous holiday allowance of 26 days plus public holidays. Access to a global learning and development program, wellness benefits, and discounts across partner platforms. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more. Our Diversity and Inclusion Commitment We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. Kindly submit your application and CV in English to ensure it is successfully reviewed.
Project Manager Scotland - Central, Northern and Highlands Permanent Competitive + Car/Car Allowance + Flexible Benefits Summary An opportunity has opened for a Project Manager, with in our SSE North Scotland business, to lead a number of projects installing and constructing electrical power distribution and transmission systems from 11kV to 132kV in a manner that delivers safe, profitable, timely, high workmanship quality and fit for purpose networks for the customer and which promotes the company in a positive light at all times. The successful candidate will provide the overall management of a number of diverse electrical network projects running concurrently. These may include the installation of ground mounted and structure mounted power system components, cable systems, switchgear, transformers, busbars, relay panels and associated equipment in substations operating at up to 33kv and occasionally 132KV. They will be responsible for the resourcing and management of small and large site teams, liaison with other Freedom Project Managers to secure resource and the interface with our client. Some time will be spent on site in various locations throughout the northern half of Scotland including all islands. Some of the key deliverables in this role will include: Reporting to the Operations Manager, the senior project manager will lead multiple project managers and teams and execute duties in a professional manner to build team and customer confidence and thereby contributing to the promotion of Projects Business growth. First line problem solver. Provide the leadership, drive, discipline, and support of the Project Managers and the teams through direction, guidance, advice, support, commitment, effort and dedication as required to direct reports, other team members and customers. To work within all set procedures and to ensure Health and Safety is the most important element in this regard. Undertake the site supervisor role when required, in accordance with the CDM regulations as required - this may include the control of Customer appointed contractors and/or company appointed sub contract labour. Efficiently execute the project management role on a number of projects running concurrently while managing their team of Project Managers. Oversee the tasks and task types allocated to others in a diligent manner in pursuit of effective project delivery. Appraise direct reports regularly in order to develop them, increase skill range, knowledge base and performance in the process. Resource control. Undertake the organisation, control and deployment of materials/equipment/labour resources for upcoming works on a range of projects running concurrently. Good commercial awareness and completion of valuations against a set scope Keep safe and maintain all company property issued, ensure it is routinely PAT or calibration tested and bring to the company's attention any items that are not of a serviceable nature in a timely manner. Production of as built records, test results, updated drawings and reports for projects. What we're looking for : HNC/Degree in Electrical Engineering (and / or time served) Good operational knowledge of electrical power distribution systems. Site safety passport and/or experience of working on CDM sites. SSSTS OR SMSTS is desirable, not essential Possession of SSE DNO authorisation to receive and cancel PTW (or alternative equivalent DNO authorisation i.e. SPEN, NPg, UKPN). The candidate must be based within Scotland though geographically that can be anywhere and must be able and prepared to travel within all of Scotland but particularly from Perth and above including all Islands. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Car/Car allowance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution 25 days holiday plus bank holidays Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Feb 05, 2026
Full time
Project Manager Scotland - Central, Northern and Highlands Permanent Competitive + Car/Car Allowance + Flexible Benefits Summary An opportunity has opened for a Project Manager, with in our SSE North Scotland business, to lead a number of projects installing and constructing electrical power distribution and transmission systems from 11kV to 132kV in a manner that delivers safe, profitable, timely, high workmanship quality and fit for purpose networks for the customer and which promotes the company in a positive light at all times. The successful candidate will provide the overall management of a number of diverse electrical network projects running concurrently. These may include the installation of ground mounted and structure mounted power system components, cable systems, switchgear, transformers, busbars, relay panels and associated equipment in substations operating at up to 33kv and occasionally 132KV. They will be responsible for the resourcing and management of small and large site teams, liaison with other Freedom Project Managers to secure resource and the interface with our client. Some time will be spent on site in various locations throughout the northern half of Scotland including all islands. Some of the key deliverables in this role will include: Reporting to the Operations Manager, the senior project manager will lead multiple project managers and teams and execute duties in a professional manner to build team and customer confidence and thereby contributing to the promotion of Projects Business growth. First line problem solver. Provide the leadership, drive, discipline, and support of the Project Managers and the teams through direction, guidance, advice, support, commitment, effort and dedication as required to direct reports, other team members and customers. To work within all set procedures and to ensure Health and Safety is the most important element in this regard. Undertake the site supervisor role when required, in accordance with the CDM regulations as required - this may include the control of Customer appointed contractors and/or company appointed sub contract labour. Efficiently execute the project management role on a number of projects running concurrently while managing their team of Project Managers. Oversee the tasks and task types allocated to others in a diligent manner in pursuit of effective project delivery. Appraise direct reports regularly in order to develop them, increase skill range, knowledge base and performance in the process. Resource control. Undertake the organisation, control and deployment of materials/equipment/labour resources for upcoming works on a range of projects running concurrently. Good commercial awareness and completion of valuations against a set scope Keep safe and maintain all company property issued, ensure it is routinely PAT or calibration tested and bring to the company's attention any items that are not of a serviceable nature in a timely manner. Production of as built records, test results, updated drawings and reports for projects. What we're looking for : HNC/Degree in Electrical Engineering (and / or time served) Good operational knowledge of electrical power distribution systems. Site safety passport and/or experience of working on CDM sites. SSSTS OR SMSTS is desirable, not essential Possession of SSE DNO authorisation to receive and cancel PTW (or alternative equivalent DNO authorisation i.e. SPEN, NPg, UKPN). The candidate must be based within Scotland though geographically that can be anywhere and must be able and prepared to travel within all of Scotland but particularly from Perth and above including all Islands. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Car/Car allowance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution 25 days holiday plus bank holidays Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Location Glasgow, Newcastle-upon-Tyne About the job Job summary The Infected Blood Compensation Authority (IBCA) is responsible for delivering a compensation scheme that has been long awaited by the infected blood community to provide financial compensation to victims of infected blood on a UK-wide basis. We are looking for an experienced Lead Technical Architect who can blend knowledge of Data Platforms with data security, governance and strategic thinking. You will be confident at working in a complex and pressured data delivery environment across products where you'll be supporting the strategic objective of IBCA to pay compensation to those impacted by the infected blood scandal seamlessly. You will collaborate across the architecture function in data and digital to support the delivery of solutions, creating options and recommendations, and providing expert advice to drive technology choices. Working at IBCA gives you a huge opportunity to make an impact on those who deserve compensation, and this role will shape and support the development of safe and secure data solutions that provide a single source of truth for those going through their compensation journey. Successful applicants will join the Civil Service Pension Scheme. Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA's work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer. Job description As a Lead Technical Architect (Solutions) you will work on multiple projects across the data delivery programme on problems that require broad architectural thinking. This post is within a data delivery setting, especially one focussed on AWS, Quantexa and Databricks. You will: Be responsible for leading the technical solution design of data systems and services, justifying and communicating design decisions; Assure data services and system quality, ensuring the technical work fits into the data platform and wider IBCA technology strategy; Drive continuous improvement in system reliability, performance, and security; Regularly collaborate and find agreement with senior stakeholders, providing direction and challenge; Be proactive in working with Product Managers and Engineers to identify problems and translating these into scalable technical solutions; Participate in architecture reviews, and technical workshops. Responsibilities Secure Cloud & Platform Architecture (AWS Focus): You will lead and optimise the design of resilient, high-availability AWS environments, ensuring that every infrastructure component is built with a "security-by-design" approach to protect against evolving threats; Architecture Patterns & Standards: You will establish and uphold the technical standards for the organisation, creating reusable patterns and governance frameworks that ensure consistency and quality across all engineering squads; Comprehensive Data Management Design: This involves architecting the end-to-end lifecycle of data systems and services, ensuring the underlying infrastructure supports high-performance analytics and robust data sovereignty; Digital Service Integration & API Management: You will oversee the connectivity of modern digital services by designing scalable API layers and integration strategies that allow internal and external systems to communicate securely and efficiently; Agile Delivery & Stakeholder Translation: You will bridge the gap between complex technical roadmaps and strategic business goals, communicating technical trade-offs to non-technical stakeholders to ensure smooth, iterative delivery. Person specification Essential Architecture design of highly scalable and secure Data Platforms hosted on AWS. This includes expertise in configuring and integrating data management systems like Databricks and Quantexa; Architecture design informed through use of principles, patterns, technical radars, practices and standards; Data Storage Design & Management - expertise across diverse storage technologies including SQL, NoSQL and Data Lakehouse; Data Architecture Design - Data Modelling (conceptual to physical), Master Data Management (MDM), Metadata Management, Data Lineage and Data Governance; API Management - designing and implementing robust integration patterns (including end-to-end secure API management and gateways) that reliably connect Data Platforms to wider digital services and consuming tech systems; Service Architecture Design - monitoring, logging and observability including patching, business continuity and disaster recovery; Experience of working within and across product teams within Agile environments throughout the full delivery lifecycle of inception to go-live; Translating business requirements into tangible, compliant, technical solutions with traceability to the user value that can be demonstrated to stakeholders. Desirable You will have experience of working on architecture design for the Quantexa Decision Intelligence Platform; Security Architecture Design - Data Security, Identity & Access Management, Cloud Security, Network Security and DevSecOps; Strong knowledge of DevOps practices and Infrastructure-as-Code.
Feb 05, 2026
Full time
Location Glasgow, Newcastle-upon-Tyne About the job Job summary The Infected Blood Compensation Authority (IBCA) is responsible for delivering a compensation scheme that has been long awaited by the infected blood community to provide financial compensation to victims of infected blood on a UK-wide basis. We are looking for an experienced Lead Technical Architect who can blend knowledge of Data Platforms with data security, governance and strategic thinking. You will be confident at working in a complex and pressured data delivery environment across products where you'll be supporting the strategic objective of IBCA to pay compensation to those impacted by the infected blood scandal seamlessly. You will collaborate across the architecture function in data and digital to support the delivery of solutions, creating options and recommendations, and providing expert advice to drive technology choices. Working at IBCA gives you a huge opportunity to make an impact on those who deserve compensation, and this role will shape and support the development of safe and secure data solutions that provide a single source of truth for those going through their compensation journey. Successful applicants will join the Civil Service Pension Scheme. Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA's work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer. Job description As a Lead Technical Architect (Solutions) you will work on multiple projects across the data delivery programme on problems that require broad architectural thinking. This post is within a data delivery setting, especially one focussed on AWS, Quantexa and Databricks. You will: Be responsible for leading the technical solution design of data systems and services, justifying and communicating design decisions; Assure data services and system quality, ensuring the technical work fits into the data platform and wider IBCA technology strategy; Drive continuous improvement in system reliability, performance, and security; Regularly collaborate and find agreement with senior stakeholders, providing direction and challenge; Be proactive in working with Product Managers and Engineers to identify problems and translating these into scalable technical solutions; Participate in architecture reviews, and technical workshops. Responsibilities Secure Cloud & Platform Architecture (AWS Focus): You will lead and optimise the design of resilient, high-availability AWS environments, ensuring that every infrastructure component is built with a "security-by-design" approach to protect against evolving threats; Architecture Patterns & Standards: You will establish and uphold the technical standards for the organisation, creating reusable patterns and governance frameworks that ensure consistency and quality across all engineering squads; Comprehensive Data Management Design: This involves architecting the end-to-end lifecycle of data systems and services, ensuring the underlying infrastructure supports high-performance analytics and robust data sovereignty; Digital Service Integration & API Management: You will oversee the connectivity of modern digital services by designing scalable API layers and integration strategies that allow internal and external systems to communicate securely and efficiently; Agile Delivery & Stakeholder Translation: You will bridge the gap between complex technical roadmaps and strategic business goals, communicating technical trade-offs to non-technical stakeholders to ensure smooth, iterative delivery. Person specification Essential Architecture design of highly scalable and secure Data Platforms hosted on AWS. This includes expertise in configuring and integrating data management systems like Databricks and Quantexa; Architecture design informed through use of principles, patterns, technical radars, practices and standards; Data Storage Design & Management - expertise across diverse storage technologies including SQL, NoSQL and Data Lakehouse; Data Architecture Design - Data Modelling (conceptual to physical), Master Data Management (MDM), Metadata Management, Data Lineage and Data Governance; API Management - designing and implementing robust integration patterns (including end-to-end secure API management and gateways) that reliably connect Data Platforms to wider digital services and consuming tech systems; Service Architecture Design - monitoring, logging and observability including patching, business continuity and disaster recovery; Experience of working within and across product teams within Agile environments throughout the full delivery lifecycle of inception to go-live; Translating business requirements into tangible, compliant, technical solutions with traceability to the user value that can be demonstrated to stakeholders. Desirable You will have experience of working on architecture design for the Quantexa Decision Intelligence Platform; Security Architecture Design - Data Security, Identity & Access Management, Cloud Security, Network Security and DevSecOps; Strong knowledge of DevOps practices and Infrastructure-as-Code.
Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.
Feb 05, 2026
Full time
Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.
Why Join Us Customer Success Manager Salary: £55,000 - £60,000 Benefits: Car Allowance, Bonus, Pension, Holidays, Many More Benefits Location: Field-based The Role We are looking for an experienced Customer Success Manager to lead the compliance, quality assurance and performance of a key client contract. You will ensure all contractual obligations are met, budgets are effectively managed, and service excellence is consistently delivered. A key part of the role will be overseeing the delivery of planned Headlease Inspections across the Arch Co account, while working closely with the client and internal stakeholders to drive continuous improvement, commercial value and long-term partnership success. What You'll Be Doing Key Responsibilities Support the Account Director in delivering strategic objectives and business plan outcomes Identify and mobilise opportunities for organic growth within the contract Review KPI performance, providing insight and mitigation where required Embed performance reporting into business-as-usual activity Manage and review P&L budget lines, controlling costs and minimising financial risk Ensure full compliance with contractual and commercial terms Manage variations, including add/remove service requests Work with finance partners to develop accurate forecasting and financial models Identify and eliminate unnecessary costs and inefficient activity Line manage site inspectors to ensure headlease inspections are delivered on time and to standard Build strong, long-term relationships with client stakeholders Lead regular client meetings, ensuring value for money and service excellence Drive a culture of continuous improvement across the facilities function Coach, develop and motivate team members through change and growth Provide strong leadership to ensure quality, safety and performance standards are consistently met What We're Looking For Requirements Qualifications (Essential) Recognised qualification in Facilities Management, Customer Service or Management (Level 5 or above) Desirable Membership of a relevant professional body (e.g. IWFM, RICS or engineering institution) Relevant Health & Safety qualification Experience & Knowledge Proven experience in a similar senior, client-facing role Track record of managing multi-site commercial operations or facilities maintenance Experience managing senior stakeholders and high-profile clients Strong leadership experience with operational and field-based teams Demonstrated success in continuous improvement and performance optimisation Strong understanding of hard and soft FM services and contractor management Solid commercial awareness, including financial planning, P&L control and forecasting Knowledge of compliance, quality management, H&S and duty of care obligations Skills & Competencies Strong leadership and people management capability Excellent communication and stakeholder engagement skills Commercially astute with strong analytical and decision-making ability Resilient and adaptable in a fast-paced environment Confident managing change and driving improvement initiatives IT literate with the ability to present data and insights clearly
Feb 05, 2026
Full time
Why Join Us Customer Success Manager Salary: £55,000 - £60,000 Benefits: Car Allowance, Bonus, Pension, Holidays, Many More Benefits Location: Field-based The Role We are looking for an experienced Customer Success Manager to lead the compliance, quality assurance and performance of a key client contract. You will ensure all contractual obligations are met, budgets are effectively managed, and service excellence is consistently delivered. A key part of the role will be overseeing the delivery of planned Headlease Inspections across the Arch Co account, while working closely with the client and internal stakeholders to drive continuous improvement, commercial value and long-term partnership success. What You'll Be Doing Key Responsibilities Support the Account Director in delivering strategic objectives and business plan outcomes Identify and mobilise opportunities for organic growth within the contract Review KPI performance, providing insight and mitigation where required Embed performance reporting into business-as-usual activity Manage and review P&L budget lines, controlling costs and minimising financial risk Ensure full compliance with contractual and commercial terms Manage variations, including add/remove service requests Work with finance partners to develop accurate forecasting and financial models Identify and eliminate unnecessary costs and inefficient activity Line manage site inspectors to ensure headlease inspections are delivered on time and to standard Build strong, long-term relationships with client stakeholders Lead regular client meetings, ensuring value for money and service excellence Drive a culture of continuous improvement across the facilities function Coach, develop and motivate team members through change and growth Provide strong leadership to ensure quality, safety and performance standards are consistently met What We're Looking For Requirements Qualifications (Essential) Recognised qualification in Facilities Management, Customer Service or Management (Level 5 or above) Desirable Membership of a relevant professional body (e.g. IWFM, RICS or engineering institution) Relevant Health & Safety qualification Experience & Knowledge Proven experience in a similar senior, client-facing role Track record of managing multi-site commercial operations or facilities maintenance Experience managing senior stakeholders and high-profile clients Strong leadership experience with operational and field-based teams Demonstrated success in continuous improvement and performance optimisation Strong understanding of hard and soft FM services and contractor management Solid commercial awareness, including financial planning, P&L control and forecasting Knowledge of compliance, quality management, H&S and duty of care obligations Skills & Competencies Strong leadership and people management capability Excellent communication and stakeholder engagement skills Commercially astute with strong analytical and decision-making ability Resilient and adaptable in a fast-paced environment Confident managing change and driving improvement initiatives IT literate with the ability to present data and insights clearly
Location The role can be based in Bristol, Nottingham, Swansea, Leeds Birmingham (Garrett's Green), Newcastle, Oldham (Chadderton) and Yeading. We offer a hybrid working model that allows you to work between home and office locations, giving you greater flexibility about where and when you work. The Civil Service expectation of 60% attendance in the workplace is applied by DVSA. Occasional travel to other sites will be required. About the job Job summary The Chief Digital & Information Officer is an Executive Board Director with collective responsibility for developing and delivering the agency's strategic objectives. They provide leadership of the DVSA Digital, Data and Technology community for core customer-facing and internal services, including: 3 services in the government's top 75 digital services. The role oversees the development and continuous improvement of the enterprise architecture, technology infrastructure, systems and applications, digital delivery, security and the data and information management strategy for core customer-facing and internal services. In collaboration with the Executive team, the key focus is to ensure that there is the right level of digital, data and technological expertise and resource to enable timely delivery of the agreed priorities for DVSA's services. As well as being responsible for working with DfT and GDS in planning for and implementing any additional services required of DVSA and the postholder also represents DVSA in cross-government networks and fora. DVSA's digital, data and security functions are fundamental to every service DVSA delivers. Our systems are accessed by millions of GB citizens and businesses every year to book, pay for and learn more about, our services. The team also provide operational and specialist systems for internal users. The directorate is also establishing an enterprise architecture practice, building domain capability and growing capacity to design solutions towards a goal architecture to ensure that change becomes easier, quicker and cheaper, reducing the total cost of ownership to successfully deliver the DVSA's strategic and efficiency plans. The role holder is accountable for ensuring the ongoing support, business continuity, development and maintenance of information management and security, data, and IT service disaster recovery services. Job description Key Responsibilities Executive Committee Member Support the Chief Executive in their role as Accounting Officer, ensuring that the Agency is led and managed effectively and efficiently, deputising for the Chief Executive where required. Champion decisions made by the Executive Committee and Directing Board and role model the Agency's values and cultural aspirations. Contribute to the development of DVSA's vision and strategic plans. Development and implementation of major organisational change initiatives through a service-led approach. Directors are also expected to sponsor several strategic projects Directorate Leadership Lead a broad range of digital, data, architecture and technology teams with a strategic mindset and vision to develop and run DVSA digital services, which are agile and secure by design, compliant with GDS service standards and continuously improved in response to user feedback. The post holder will be a primary link between DVSA and the DfT D&D group. Working with senior teams across the agency to develop and deliver the directorate's annual plan and enable the delivery of the plans of other Directors. Provide leadership to the Directorate's teams and champion a culture of continuous improvement and performance management, making appropriate use of the services and standards provided by GDS and the cross-government Digital and Data profession to support this. Manage both internal resources and third-party suppliers to implement significant business and cultural changes across the agency, as informed by the agreed service priorities. Ensure the development, operation and improvement of digital by default services is successful and secure. Find innovative ways to drive the shift to insourced teams and manage attraction and retention challenges to achieve committed efficiency savings in a climate of overall Civil Service cost and headcount control. Digital and Data Shape the strategic approach to the development of DVSA's digital services and the development or acquisition of the technology to deliver them; this includes responsibility for procurement, development, security and delivery across the whole of the estate of the agency. Seek to demonstrably improve DVSA's return on investment on technology spending and reporting this against outcome-based performance metrics. Ensure any new mission technology is delivered in line with the government's code of practice, and digital and data services are delivered in line with the relevant government service and functional standards, including Secure by Design, One Login initiatives etc. Work with GDS to define the scope and application of common service provision for cross-government commodity infrastructure technology and ensure that the delivery and iteration of technology services is supported by effective analysis of the financial benefits of taking an agile, open, user-driven approach. Create opportunity to design and deliver digitally driven solutions and services that are fully supported by the right architectures and systems, while avoiding creation of legacy technology. The role supports a culture of data-driven delivery within the Agency through leadership of the DVSA's data science and forecasting functions ensuring both process and guidance link to the Agency's strategic plans and long-term financial forecast. Working closely with the relevant services, committees and functions, develop the enterprise data frameworks to ensure that DVSA has access to the information and knowledge required to optimise decision making. Security and Resilience Lead and shape the Agency's response to cyber security threats and incidents, working to improve business resilience and continuity plans in preparedness for an incident. Ensure remediation of systems and processes in response to emerging cyber security intelligence and work with the cross-government networks to mature DVSA's ability to identify, manage and mitigate cyber security threat levels. Leadership and Culture Contribute to the transformation of leadership capability, bringing about a step-change in culture enabling greater levels of engagement and productivity. Contribute to our drive to improve the diversity of our people and the broader inclusion agenda to provide a better service to customers and contribute to our aim of being a great place to work. Directorate Functions Data & Security - Data Science, Data Management, Cyber Assurance, Data Protection and Information Management, Data Analysis, Data Engineering. Technology - Technical Services Delivery, Development, Infrastructure, Contract Management, Business Systems. Enterprise Architecture - All domains, technical design and architecture enablement. Digital Delivery - Programme Delivery, User Centred Design, Business Analysis - D&D capability building and professional development, including early talent, D&D Governance, D&D Business Partnering and Business Support. The job holder will have responsibility for teams of around 600 people at DVSA across Great Britain. The post manages 5 Corporate Senior Leaders, and has the support of a Business Support Manager and a PA. Person specification It is essential in your supporting statement that you provide evidence and proven examples against each of the following selection criteria. Extensive experience leading high performing digital, technology, data and cyber security functions, with a deep understanding of Government digital governance frameworks and a strong record of delivering digital transformation and improvement programmes. Skilled in gathering and prioritising customer and service user requirements to maximise value, combined with a proven track record of driving delivery at pace, applying project management techniques, and proactively managing risks. Proven ability to develop organisational strategy and translate a compelling vision into action, supported by strong strategic judgement and the ability to see connections across complex issues and recommend sound decisions in a political environment. Highly developed communication skills with the ability to influence senior stakeholders and industry leaders, and convey complex and technical information clearly and concisely. Outstanding leadership capability, with the ability to recruit, inspire and empower colleagues; build diverse and inclusive teams; and grow organisational capability and resilience under pressure and public scrutiny.
Feb 05, 2026
Full time
Location The role can be based in Bristol, Nottingham, Swansea, Leeds Birmingham (Garrett's Green), Newcastle, Oldham (Chadderton) and Yeading. We offer a hybrid working model that allows you to work between home and office locations, giving you greater flexibility about where and when you work. The Civil Service expectation of 60% attendance in the workplace is applied by DVSA. Occasional travel to other sites will be required. About the job Job summary The Chief Digital & Information Officer is an Executive Board Director with collective responsibility for developing and delivering the agency's strategic objectives. They provide leadership of the DVSA Digital, Data and Technology community for core customer-facing and internal services, including: 3 services in the government's top 75 digital services. The role oversees the development and continuous improvement of the enterprise architecture, technology infrastructure, systems and applications, digital delivery, security and the data and information management strategy for core customer-facing and internal services. In collaboration with the Executive team, the key focus is to ensure that there is the right level of digital, data and technological expertise and resource to enable timely delivery of the agreed priorities for DVSA's services. As well as being responsible for working with DfT and GDS in planning for and implementing any additional services required of DVSA and the postholder also represents DVSA in cross-government networks and fora. DVSA's digital, data and security functions are fundamental to every service DVSA delivers. Our systems are accessed by millions of GB citizens and businesses every year to book, pay for and learn more about, our services. The team also provide operational and specialist systems for internal users. The directorate is also establishing an enterprise architecture practice, building domain capability and growing capacity to design solutions towards a goal architecture to ensure that change becomes easier, quicker and cheaper, reducing the total cost of ownership to successfully deliver the DVSA's strategic and efficiency plans. The role holder is accountable for ensuring the ongoing support, business continuity, development and maintenance of information management and security, data, and IT service disaster recovery services. Job description Key Responsibilities Executive Committee Member Support the Chief Executive in their role as Accounting Officer, ensuring that the Agency is led and managed effectively and efficiently, deputising for the Chief Executive where required. Champion decisions made by the Executive Committee and Directing Board and role model the Agency's values and cultural aspirations. Contribute to the development of DVSA's vision and strategic plans. Development and implementation of major organisational change initiatives through a service-led approach. Directors are also expected to sponsor several strategic projects Directorate Leadership Lead a broad range of digital, data, architecture and technology teams with a strategic mindset and vision to develop and run DVSA digital services, which are agile and secure by design, compliant with GDS service standards and continuously improved in response to user feedback. The post holder will be a primary link between DVSA and the DfT D&D group. Working with senior teams across the agency to develop and deliver the directorate's annual plan and enable the delivery of the plans of other Directors. Provide leadership to the Directorate's teams and champion a culture of continuous improvement and performance management, making appropriate use of the services and standards provided by GDS and the cross-government Digital and Data profession to support this. Manage both internal resources and third-party suppliers to implement significant business and cultural changes across the agency, as informed by the agreed service priorities. Ensure the development, operation and improvement of digital by default services is successful and secure. Find innovative ways to drive the shift to insourced teams and manage attraction and retention challenges to achieve committed efficiency savings in a climate of overall Civil Service cost and headcount control. Digital and Data Shape the strategic approach to the development of DVSA's digital services and the development or acquisition of the technology to deliver them; this includes responsibility for procurement, development, security and delivery across the whole of the estate of the agency. Seek to demonstrably improve DVSA's return on investment on technology spending and reporting this against outcome-based performance metrics. Ensure any new mission technology is delivered in line with the government's code of practice, and digital and data services are delivered in line with the relevant government service and functional standards, including Secure by Design, One Login initiatives etc. Work with GDS to define the scope and application of common service provision for cross-government commodity infrastructure technology and ensure that the delivery and iteration of technology services is supported by effective analysis of the financial benefits of taking an agile, open, user-driven approach. Create opportunity to design and deliver digitally driven solutions and services that are fully supported by the right architectures and systems, while avoiding creation of legacy technology. The role supports a culture of data-driven delivery within the Agency through leadership of the DVSA's data science and forecasting functions ensuring both process and guidance link to the Agency's strategic plans and long-term financial forecast. Working closely with the relevant services, committees and functions, develop the enterprise data frameworks to ensure that DVSA has access to the information and knowledge required to optimise decision making. Security and Resilience Lead and shape the Agency's response to cyber security threats and incidents, working to improve business resilience and continuity plans in preparedness for an incident. Ensure remediation of systems and processes in response to emerging cyber security intelligence and work with the cross-government networks to mature DVSA's ability to identify, manage and mitigate cyber security threat levels. Leadership and Culture Contribute to the transformation of leadership capability, bringing about a step-change in culture enabling greater levels of engagement and productivity. Contribute to our drive to improve the diversity of our people and the broader inclusion agenda to provide a better service to customers and contribute to our aim of being a great place to work. Directorate Functions Data & Security - Data Science, Data Management, Cyber Assurance, Data Protection and Information Management, Data Analysis, Data Engineering. Technology - Technical Services Delivery, Development, Infrastructure, Contract Management, Business Systems. Enterprise Architecture - All domains, technical design and architecture enablement. Digital Delivery - Programme Delivery, User Centred Design, Business Analysis - D&D capability building and professional development, including early talent, D&D Governance, D&D Business Partnering and Business Support. The job holder will have responsibility for teams of around 600 people at DVSA across Great Britain. The post manages 5 Corporate Senior Leaders, and has the support of a Business Support Manager and a PA. Person specification It is essential in your supporting statement that you provide evidence and proven examples against each of the following selection criteria. Extensive experience leading high performing digital, technology, data and cyber security functions, with a deep understanding of Government digital governance frameworks and a strong record of delivering digital transformation and improvement programmes. Skilled in gathering and prioritising customer and service user requirements to maximise value, combined with a proven track record of driving delivery at pace, applying project management techniques, and proactively managing risks. Proven ability to develop organisational strategy and translate a compelling vision into action, supported by strong strategic judgement and the ability to see connections across complex issues and recommend sound decisions in a political environment. Highly developed communication skills with the ability to influence senior stakeholders and industry leaders, and convey complex and technical information clearly and concisely. Outstanding leadership capability, with the ability to recruit, inspire and empower colleagues; build diverse and inclusive teams; and grow organisational capability and resilience under pressure and public scrutiny.
Location Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, Salford About the job Job summary If you would like to find out more about the role, the Platform Engineering team and what it's like to work at DBT, we are holding a Hiring Manager Q&A session for this role where you can virtually 'meet the team' on Tuesday 17th February at 12:30pm. Please click here to book your spot. About us The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways. Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly. Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements. Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. Job description We've successfully completed the migration of DBT services from GOV.UK PaaS to our new developer platform in AWS. Now, we're entering the next phase: evolving this platform into a full Platform-as-a-Service (PaaS) offering. Are you ready to help shape the future of digital delivery at DBT? We're looking for Platform Engineers to help us build the most performant, secure, and feature-rich hosting environment possible, one that puts developer experience front and centre. This is your chance to be part of something transformative, where your work will directly impact how digital services are built and run across government. Main responsibilities As a Senior Platform Engineer, you will work to give development teams the tools for their job, including application performance monitoring, exception, log and metrics aggregation, dashboards, and declarative CI/CD (continuous integration/continuous delivery) pipelines. You'll evangelise product teams about service-level indicators, objectives, and error budgets, and negotiate them. You'll help build and scale our global product platform and participate in an on-call rota for which you will receive an additional allowance. Specific projects the team are working on include rolling out an observability tool to enhance system monitoring and incident response, streamlining deployment processes to reduce downtime and speed up feature delivery, and developing a CLI tool to automate tasks and boost developer productivity. You will be using: Amazon Web Services Azure AWS CodePipelines and AWS CodeBuild Terraform & AWS Copilot (CloudFormation) Docker, Elastic Container Service (ECS) and Elastic Container Registry (ECR) ElasticSearch/OpenSearch Python and Django framework PostgreSQL as a service (Amazon RDS) Sentry Redis/Elasticache Person specification It is essential that you have: Cloud experience with either Amazon Web Services, Azure or Google Cloud Ability to build code-defined, reliable, and well tested infrastructure on top of cloud computing systems (e.g. Terraform, AWS Copilot, CloudFormation, Pulumi) Experience and fluency in one or more programming languages (e.g., writing clean and effective code) Knowledge of Linux/Unix fundamentals and TCP/IP networking Ability to see user impact in the infrastructure and platform changes, including a drive to improve the Developer Experience at every turn In depth experience of designing solutions to complex technical problems independently It is desirable that you have: Experience in designing and implementing Docker images through containerisation Experience in prototyping through reuse of existing Open-Source components
Feb 05, 2026
Full time
Location Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, Salford About the job Job summary If you would like to find out more about the role, the Platform Engineering team and what it's like to work at DBT, we are holding a Hiring Manager Q&A session for this role where you can virtually 'meet the team' on Tuesday 17th February at 12:30pm. Please click here to book your spot. About us The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways. Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly. Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements. Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. Job description We've successfully completed the migration of DBT services from GOV.UK PaaS to our new developer platform in AWS. Now, we're entering the next phase: evolving this platform into a full Platform-as-a-Service (PaaS) offering. Are you ready to help shape the future of digital delivery at DBT? We're looking for Platform Engineers to help us build the most performant, secure, and feature-rich hosting environment possible, one that puts developer experience front and centre. This is your chance to be part of something transformative, where your work will directly impact how digital services are built and run across government. Main responsibilities As a Senior Platform Engineer, you will work to give development teams the tools for their job, including application performance monitoring, exception, log and metrics aggregation, dashboards, and declarative CI/CD (continuous integration/continuous delivery) pipelines. You'll evangelise product teams about service-level indicators, objectives, and error budgets, and negotiate them. You'll help build and scale our global product platform and participate in an on-call rota for which you will receive an additional allowance. Specific projects the team are working on include rolling out an observability tool to enhance system monitoring and incident response, streamlining deployment processes to reduce downtime and speed up feature delivery, and developing a CLI tool to automate tasks and boost developer productivity. You will be using: Amazon Web Services Azure AWS CodePipelines and AWS CodeBuild Terraform & AWS Copilot (CloudFormation) Docker, Elastic Container Service (ECS) and Elastic Container Registry (ECR) ElasticSearch/OpenSearch Python and Django framework PostgreSQL as a service (Amazon RDS) Sentry Redis/Elasticache Person specification It is essential that you have: Cloud experience with either Amazon Web Services, Azure or Google Cloud Ability to build code-defined, reliable, and well tested infrastructure on top of cloud computing systems (e.g. Terraform, AWS Copilot, CloudFormation, Pulumi) Experience and fluency in one or more programming languages (e.g., writing clean and effective code) Knowledge of Linux/Unix fundamentals and TCP/IP networking Ability to see user impact in the infrastructure and platform changes, including a drive to improve the Developer Experience at every turn In depth experience of designing solutions to complex technical problems independently It is desirable that you have: Experience in designing and implementing Docker images through containerisation Experience in prototyping through reuse of existing Open-Source components
CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.
Feb 05, 2026
Full time
CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.
Are you an experienced Customer Services Manager who loves leading teams, improving processes and creating an exceptional customer experience? If you re confident in a fast-paced, regulated manufacturing environment and enjoy driving performance, this could be your next move. We re partnering with a leading engineering manufacturer in Segensworth who are looking for a Customer Services Manager to develop their customer service function, lead a high-performing team, and strengthen customer relationships across the business. Tell me more As the Customer Services Manager, you ll take ownership of the customer service team and champion a continuous improvement culture. You ll coach, develop and motivate your team while ensuring customers receive a consistently excellent service. You ll be involved in: Leading, developing and performance-managing the customer service team Ensuring safety, compliance and adherence to AS9100/ISO quality standards Managing customer escalations, RMAs, reviews and communication Working with Supply Chain & Production to protect On-Time-Delivery (OTD) Supporting SIOP, demand forecasting and ERP/CRM data accuracy Reviewing quotations, supporting commercial decisions and contract adherence Driving CI projects, KPIs, and improvements across Safety, Quality, Delivery, Cost & People A varied, impactful position where you ll influence customer satisfaction and overall business performance. Why apply? You ll join a respected, people-focused engineering business where your ideas, leadership and customer-first approach will make a real difference. Perfect for a Customer Services Manager looking to step into a role with visibility, influence and long-term progression. What do you need? Experience as a Customer Services Manager in aerospace or a regulated manufacturing environment Strong leadership, coaching and change management skills Excellent communication and ability to influence at all levels ERP experience (e.g. SYSPRO) + solid commercial awareness Knowledge of AS9100/IATF16949/ISO9001 Confident with KPIs, data, reporting and continuous improvement Lean experience (Yellow Belt minimum) Desirable: CRM deployment, Green Belt, Level 5 qualification in Leadership & Management. Ready to move forward? If you re a Customer Services Manager looking for your next challenge in Segensworth, we d love to hear from you. Apply today or contact me directly for a confidential chat. Kingdom People are acting as an Recruitment Agency in relation to this vacancy.
Feb 05, 2026
Full time
Are you an experienced Customer Services Manager who loves leading teams, improving processes and creating an exceptional customer experience? If you re confident in a fast-paced, regulated manufacturing environment and enjoy driving performance, this could be your next move. We re partnering with a leading engineering manufacturer in Segensworth who are looking for a Customer Services Manager to develop their customer service function, lead a high-performing team, and strengthen customer relationships across the business. Tell me more As the Customer Services Manager, you ll take ownership of the customer service team and champion a continuous improvement culture. You ll coach, develop and motivate your team while ensuring customers receive a consistently excellent service. You ll be involved in: Leading, developing and performance-managing the customer service team Ensuring safety, compliance and adherence to AS9100/ISO quality standards Managing customer escalations, RMAs, reviews and communication Working with Supply Chain & Production to protect On-Time-Delivery (OTD) Supporting SIOP, demand forecasting and ERP/CRM data accuracy Reviewing quotations, supporting commercial decisions and contract adherence Driving CI projects, KPIs, and improvements across Safety, Quality, Delivery, Cost & People A varied, impactful position where you ll influence customer satisfaction and overall business performance. Why apply? You ll join a respected, people-focused engineering business where your ideas, leadership and customer-first approach will make a real difference. Perfect for a Customer Services Manager looking to step into a role with visibility, influence and long-term progression. What do you need? Experience as a Customer Services Manager in aerospace or a regulated manufacturing environment Strong leadership, coaching and change management skills Excellent communication and ability to influence at all levels ERP experience (e.g. SYSPRO) + solid commercial awareness Knowledge of AS9100/IATF16949/ISO9001 Confident with KPIs, data, reporting and continuous improvement Lean experience (Yellow Belt minimum) Desirable: CRM deployment, Green Belt, Level 5 qualification in Leadership & Management. Ready to move forward? If you re a Customer Services Manager looking for your next challenge in Segensworth, we d love to hear from you. Apply today or contact me directly for a confidential chat. Kingdom People are acting as an Recruitment Agency in relation to this vacancy.
